,title,review,airline,source,SERVQ
0,"The Unkind Flight Attendant-  Feb 15, 2020","I was traveling from Dominica Republica- with my family- two kids and a husband. My husband and son got food poisoned on the last day of a family vacation. Both were cared for at the local clinic, but they were still unwell. In STI airport, I showed the doctor notes; someone from United Airlanes brought my son a wheelchair. Then, The flight from Newark to Boston, the female flight attendant was speaking about my son's health condition with unkindness to the other male flight attendants- she made sure that they came by to see my kid up close and one of them said: ""lucky you, for getting a sick kid, hahaha"". I did not find it funny.",United,trip_advisor,['Empathy']
1,Beware,"Beware. We left our home to be at airport 2 hrs before flight. We arrived at airport on time. 10 minutes later we were informed of 2 hour delay. We were stuck at airport with no food or drink other than Starbucks ir Macdonalds. We boarded cramped plane. Sat in uncomfortable seats and then informed we were subject to additional delays. On site supervisor for Frontier was rude and unsympathetic. I rarely wrte negative reviews, but I was warned by other negative reviews and turned a blind eye. Hopefully you won't do the same. If you want to save a couple bucks on Frontier..have at it. But, if you length of vacation and arrival time matters,, avoid this airline like the plague. I for one do not plan to fly Frontier again.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
2,Grand Junction to Las Vegas.... quick and satisfying,"This is a great flight, very efficient and I've rarely experienced delays. The staff are generally polite and best of all this is quick and inexpensive. I just wsh they had kept their flight from Montrose.",Allegiant,trip_advisor,['Reliability']
3,Short trip from SAP to GUA,"Flight on a Turbo-Propeller ATR -72 from SAP to GUA with a short stop in Tegucigalpa's Toncontin airport. Airline is most of the occasions on time, recent airplanes, friendly staff and free beverages/snacks.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4,Pleasantly Surprised,"This was my first time flying with Jet Blue. I booked the flight solely because of the price and lack of hidden fees. Living in Atlanta, most people use Delta, but I was budget conscious for this trip. I was pleasantly surprised by the experience with Jet Blue and the quality of the plane. The plane wasn’t super new, but the TV’s worked, there were plugs to charge my devices, no delays, and we got to our destination early... Winning! I will definitely fly with them again.",JetBlue,trip_advisor,['Tangibles']
5,Always delays Always aircraft issues,"Delayed both ways. Agents online, over the phone or in person are no help. Done flying Frontier. Worse aircrafts and service every.",FrontierAirlines,trip_advisor,['Responsiveness']
6,Terrific airline,We have been travelling with Emirates airline for the last few years because of their connection between Sydney and Madrid. We especially like the free Dubai Connect service if you have a long layover in Dubai. The inflight entertainment is terrific and the special diet low fat meals are really great!,Emirates,trip_advisor,"['Tangibles', 'Empathy']"
7,Seats are awful,"Everything was great EXCEPT the seats are AWFUL. My ass, which is not lacking in padding, was sore sore sore. so uncomfortable. So they took away an inch or two of leg room and also saved money by using seats from the middle ages. Not looking forward to the 6 hour return flight",Delta,trip_advisor,['Tangibles']
8,Delta Has Gone to the Dogs,My last flight with Delta was a nightmare but I decided to give some slack. After this debacle I can't ignore their ineptitude in provided some quality. 1st we bought full price 1st class tickets for our dream trip and about 2 weeks out discovered they had changed our return flight to a time that we could not make due to coming from a different island. They did after holding on the phone for an hour refund that portion of the ticket and we repurchased on Hawaiian Airlines. So we get to the airport in plenty of time to find out that our seats have been separated due to Delta changing planes. Once again no communication. Don't even get me started on boarding. Passengers with small children does not include children old enough to have their own roll aboard. Another reason I paid for 1st class was a dreamy thought of us celebrating take off with a glass of champagne. The flight attendants did nothing to acknowledge we were even on the plane. I live in Atlanta so Delta has always been my 1st choice keeping my Medallion level. After these last flights I will change my future flights forever to any other airline I can.,Delta,trip_advisor,['Responsiveness']
9,Honeymoon totally ruined by emirates! AVOID THIS AIRLINE,"We honeymooned January 2023 using emirates holidays. We booked an all inclusive package deal to the Maldives, which was not only a honeymoon but also my husbands 30th. Our holiday cost was £9000. We were delayed leaving Manchester airport by approx 3 hours which would have meant we miss our connecting flight, however, the staff on board informed us our connecting flight was going to be waiting for us at Dubai airport so we would arrive at our honeymoon on time. Upon arriving in Dubai we were advised by airline staff to run to our new gate as they had called final boarding and we would make it. After arriving at the gate the staff informed us we had missed final boarding and wouldn’t allow us onboard… we could see the plane from the window next to us approx 10 second walk away & still had 30 minutes before departure. The staff said under no circumstances would they ever wait for passengers on connecting flights and that we had to return to the gate we had just left our original flight as there was staff waiting for us with new boarding passes… we reluctantly headed back to the gate where the staff were in fact waiting for us with our new boarding passes, 21 hours later. We were advised to wait in a certain part of the airport for another member of staff to meet with us. 3 hours later a member of staff arrived and informed us they will be taking us to a hotel to spend the rest of the time before our next flight. However, our luggage was no longer available so we had to go without. Once again reluctantly we were taken away from the airport to a hotel that can only be described as a covid 19 isolation unit and we’re sent off to a room - that did in fact have people in there. We were then given another room where we found 2 single beds that were sodden with damp, a lovely view of what looked like a prison and a window nailed shut - not the 5* deluxe suite we had booked and paid for.. No toiletries were provided and again, no luggage. We spent 14 hours at the hotel before being taken back to the airport where we waited for our flight. We were exhausted & totally embarrassed that we were wearing clothes that were now 3 days old, hot, sweaty and just totally deflated. We finally arrived at our destination that was perfect throughout, we had a lovely time although bed bound for the first 2 days due to being poorly - assuming from the horrific journey & lack of ventilation in a soaking damp room. Once the holiday was over and left the Maldives we arrived in Dubai once again to be informed of a delay, we had boarded and waited, waited, waited, every 40 minutes or so the pilot came on to apologise & after watching a movie and a half we were given the reason for the delay… we were waiting on passengers a from a connecting flight. This was the final nail in the coffin. We had missed 2 days of our honeymoon, we’re poorly for another 2 days, had no clean clothes for 3 days & were mistreated by 90% of the staff members we came across & now the customer services afterwards. And we have been offered nothing, not a since penny compensation. Absolute disgrace. The richest airline for a reason & I would avoid at all costs moving forward!",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10,Checked Baggage Charge,Recently I flew with jetblue and I paid for a checked baggage weeks after I bought my plane tickets. A few days ago I saw the charge for the checked baggage as pending but now when I check my credit card statement it completely disappeared. Has this happened to anyone before? If so are they just going to charge me later down the road?,JetBlue,reddit,['Responsiveness']
11,First Class worth every penny for a transatlantic flight!,Service in the first class cabin is marvelous. Almost instant response when you request something. My only ongoing complaint is that the seat that folds flat is too firm. My shoulders hurt after sleeping in the bed. There should be a way to adjust the firmness of the sleeping surface.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
12,Reconnecting with lost Love.,"Hi my name is Steve Dudeck, I recently had the opportunity of meeting some Allegiant Airs employees. They came into the restaurant that I work at. Started off by one girl mentioning she was 14 years older than her boy friend. I made a comment that my girlfriend was 1200 miles away and that I wanted to see her. We had reconnected on face book after 14 plus years. Just then I got a text message from Jan and she was not happy. So now the people that I had no clue worked for Allegiant said ""we can make this happen"" I was stunned by what happened next.Antonio Rivas hands me his card ""you are going to Florida, when you want to leave"". Jan and I were still arguing via text I told her I was coming down.She said call me later. Antonio and Leigh hooked me up with discounted tickets there and back. I flew down Christmas eve day flight was half hour early. When walking though the airport I seen her sitting in her car through the window. I started to run to her car she was watching the exit behind her.Then she turned around and saw me she jumped out of the car we held each other tight and kissed. We got in the car and began the best Christmas in 28 years. It was like no time has passed between us. Thank You Antonio and Leigh for helping us get back together.Thank You Allegiant for having such caring employees. I've Loved Jan for over 30 years and I will love her till the end of time. Jan and Steve",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
13,WORST AIRLINE EVER! DO NOT BOOK WITH THEM!,"This is thee WORST airline to fly with. My nightmare with them still isn’t over but let me start from the beginning. My children and I were in San Diego sightseeing. Once it was time to depart, we arrived at the airport (me and 3 children)—(10,5, and 1yr old) on time only for them to delay the trip from 9:17pm to 10:11pm because of a late arrival connecting plane. Then the time went from 10:11 to 10:36 to 11pm until the pilot himself came and told us they were waiting for maintenance to come and fix a broken back door handle on the plane and it wasn’t likely that we would be leaving. But he was able to FLY IN with this broken door handle so I’m confused as to why he couldn’t fly us back out, but okay. After they cancelled the flight, I waited in line for 45mins to be rebooked for another flight that ALSO GOT CANCELLED but with this one, I received NO NOTIFICATION of the flight being cancelled. So for thee second time, my children and I came to the airport for nothing. I waited in line for an HOUR before I was serviced. Let you know, it’s late, my kids are sleepy and getting irritable. I asked them to put my children and I up in a hotel until it was time to depart (8/1/23 @ 625am) for the inconvenience and also because I don’t have the money to stay longer or to keep paying for Ubers back and forth. They refused to do that. They refused to do anything to ease my irritation, no free carry on, no type of compensation, discount, flyer miles, NOTHING. My children and I slept in the airport and are here now. I’ll never fly Frontier ever again in my life!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
14,Scamming terrible company,Boycote this terible airline terrible rules. They deserve nothing but bankrupty. And hope nothing but the worst,FrontierAirlines,trip_advisor,['Responsiveness']
15,Missed boarding time,"I was sent back to check in by TSA because my date of birth on my boarding pass did not match my drivers license and no one was there! I made it through security by sheer luck after running back and forth to try to find someone to help me and got to the terminal 10 minutes before the plane was scheduled to leave; but the boarding stops 15 minutes prior. Frontier Airlines checked me in! I have only flown twice in my life and now I'm out a lot of money and a vacation. I have never been so angry at a business and felt so defrauded in my life. What kind of company gets to charge for a service, receive payment, and then deny that promised service? It doesn't just say how awful Frontier Airlines is but also how corrupt the entire airlines industry is. I'm livid! I was right f*cking there! I wasn't the only person who ran a little late either!!! F*ck the airlines!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
16,Great customer service and never an issue with a flight,I fly Frontier all the time and have never had an issue. I've had two flights delayed during bad weather but never had a flight canceled. I recently took a flight out of PHL and had the pleasure of encountering Yvonne and Saffayih at the ticket agent counter. They were AWESOME! The flight was at 8am and we were there very early and they were very upbeat and professional. I learned that Yvonne was retiring in November and I wish her the best of luck. Great job Frontier!!,FrontierAirlines,trip_advisor,['Assurance']
17,Pathetic,"I have been United customer for long time, extremely disappointed how they were handling missed connections and delayed flights. Also handling of post mask (Covid) restrictions, now they do not care and will have sick person with fever sitting with when asked been told they cannot do anything …really you potentially can kill me.",United,trip_advisor,"['Responsiveness', 'Assurance']"
18,Worst airline I've ever seen,"My father and niece were scheduled to have a flight, they arrived early and checked in via app. While in line to verify If the bags were ok to carry on, there were people being pulled from the line because there were planes boarding for other locations. Then a lady behind us asked the lady if she could skip the line because she had a flight that left in 15 minutes. The manager asked her where she was going and told her she had plenty of time because all of allegiant was using 1 gate and there was a line of planes. So after paying $50 more for a carry on bag, my family arrived to the gate only to be told that the plane already left. It left 20 minutes prior to departure time. They also charge for everything. Need a boarding pass? $5 need to bring a carry on? $50. They would not even refund the $50 for the carry on that was just paid for. On top of that, good luck getting in contact with the 702-505-8888 customer service department",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
19,"Jet ""gave me the"" Blues","First trip in 2-years. Since COVID restrictions have started to be lifted, I decided to visit my son in North Carolina. I wasn't keen with the mask requirement, but was willing to comply. JetBlue's Terminal 5 at LAX was a mess. People everywhere and a long line without any signs. Fortunately, it was the right line to get upstairs to security. Unfortunately, I had TSA PreCheck but had to wait with everyone else to get upstairs. Once upstairs, I was able to slip in to the TSA PreCheck line and zip through security. My flight was delayed a couple of hours and many of the concessions were closed (which seems to be the norm these days). Security as well as JetBlue personnel were friendly. Once we were in the air, the flight was good. Return flight was similar, but RDU had things more under control than LAX (likely due to having much fewer travelers). If you're going to travel, I'd suggest monitoring your flight status on both JetBlue.com as well as FlightAware.com. FlightAware also lets you track the incoming plane (not available from the JetBlue website).",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
20,Subtle changes to my experience after Covid,"This trip made me aware of subtle changes- the flight attendants were friendly as always but seemed less relaxed. In the business lounge in Dubai, the breakfast menu was not as varied, and in the shower facilities, one had to request a toothbrush and toothpaste, yet in the past, these were displayed in common areas. Free masks and sanitisers are welcome. However, some staff shied away from asking passengers to keep their masks on once in the air. The post-Covid Emirates is leaner, e.g. gone are some of the freebies. It is still my airline of choice, especially for onboard entertainment; however, the experience has changed.",Emirates,trip_advisor,['Assurance']
21,worst airline experience ever,"This was the worst experience I have had Flying. first of all. the cost of baggage is ridiculous. they charge for a carry-on. the Plane was almost 2 hours late for takeoff. the aircraft is very uncomfortable the seats are terrible. they don't move at all. no drinks/ snacks unless you pay for them. no wifi no music. watch the safety briefing. wait to take off. boring flight. wait to take off. the return flight was canceled for the weather with no rebook. had to buy another flight. then that was late 10 pm that was delayed till 1150pm. sat on tarmac for 50 min. then upon arrival to the Philidelphia airport. they lost the luggage. i am still attempting to get that compensated. customer service is almost nonexistent. after tracking down the phone the average wait time is over an hour only to be told to wait for the correct department. that speaks broken English. and you have to spell out everything. put on hold multiple times, get disconnected have to start from the beginning. I lost my baggage in march 2022 still not resolved in July 2022. every excuse you can imagine has been given. low-cost carrier with low-budget service. Absolutely never use them again. worst flight I have ever been on and I have flown on 18 trips.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
22,la mejor opcion para ir a miami,"en mi opinion, actualmente la mejor aerolinea para viajar a miami es Avianca porque: 1. los horarios de los vuelos son mejores 2. no te cobran por el equipaje como las demas aerolineas y te permiten la maleta de mano de 10 kg y la maleta de 21 kg - gratis. 3. te dan buena alimentacion durante el vuelo 4. el personal de los counter tanto en honduras como en EEUU es super amable. 5. los vuelos son puntuales. 6. con un poco de paciencia se consiguen vuelos bastante baratos. las demas areolineas tienen siempre tienen inconvenientes como los horarios, cobros extras, personal mal educado.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
23,Travel,Nice and smooth flight. I really was comfortable with my seat selection. Check-in was easy and no long lines. Very pleasant flight.,SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
24,Business travelers: Why Southwest?,"I went from flying a few times a year to a few times a quarter. Two of my coworkers refuse to fly anything else, but I just don't get it. There are several things I adamantly dislike. What am I missing? I'm not paying for the flight. Even if I was, it doesn't necessarily make my budget look better since it isn't always the cheapest. Are the rewards on the card amazing or something?",Southwest,reddit,['NA']
25,Recomendable/muy buena,"muy bueno, buen servicio, estupendo avión. La clase bussines de Avianca es excelente, la he experimentado varias veces",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
26,Customer service is horrable.,"Original flight included bring our infant grandson back from Texas. He's only 3 months old so he would be sitting on our lap. Those plans changed and he wouldn't be flying. I called the delta 800 number to change trip info at 9 am May 10, 2021 and opted for a call back since they said the wait time was about 5 hours. 15 hours later at Midnight on May 11, 2021, I finally received the call back only to be put on hold for another 20 minutes. The representative was not rude but not understanding why I would be upset with his call at almost 1 am. If this is how Delta provides customer service, it will be the last time I fly Delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
27,Terrible customer service and policies--just awful,Rigged cancellation policy and terrible customer service. How this airline isn't recognized as a scam is mind-blowing.,FrontierAirlines,trip_advisor,['Responsiveness']
28,Bad Spirit,"This airline sells you an inexpensive ticket and then takes every opportunity to put its hands in your pocket. They charge for seat assignments, luggage, Wi-Fi, and beverages. The only thing they don't charge for is the lavatory. I think soon they'll charge for that too. I had to pay $240 for my luggage to go from Oakland to Las Vegas round trip because it was 6 pounds over the limit. Their staff is rude, uncaring, and unprofessional. The seats in the airplane are smaller than those in all other planes and uncomfortable. There are no pockets for you to place your belongings. The seat doesn't recline, and it's less comfortable than those hard seats at the DMV. Avoid this airline at all costs. In the end, I paid more to travel by this ridiculous airline than by more prestigious ones like Delta",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
29,United to Hawaii,"United did a good job of getting passengers safely from point to point. The gate agents and cabin crew were friendly. The flight was quite full which is typically the case these days but boarding was smooth. There is, of course, no dining experience in Economy but we were served snacks and drinks and were offered either a cup or the full can if the requested drink came in a can. There are snack boxes available for purchase and there is a reasonable selection these days. Entertainment is available via the United app; just be sure to download it before you board. Good selection of movies and TV available. All in all, a decent flight at a reasonable price.",United,trip_advisor,['Tangibles']
30,Short flights on Avianca from Lima to Cusco and Juliaca to Lima,Both flights were short (less than 90 minutes) and flew over the Andes Mountains. Both were on A320 aircraft and the seating is typical 3-3 with average pitch and seat width. OK for short flights. Only had drink service on these short flights. Flights were on time and service was OK. These are busy routes and the flights were full. We even got Mileage Plus miles as they are a United partner.,Avianca,trip_advisor,['Responsiveness']
31,I will always pick Emirates if given a choice,"Flying Emirates was a code share with my QANTAS booking and my wife and I were very pleased to fly on this full service airline. Seats comfortable and good leg room, great meals and service. Landed on time on this three leg trip and enjoyed to Madrid and back. Especially liked the A380, what a comfortable aircraft this is. We met some of the flight crew by accident in Madrid just having time off and they are just as nice as on the flight.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
32,Fantastic,"As far as I'm concern, Emirates is the only airline on earth. Nothing short of excellence. Even when something's wrong, they're quick to correct it.",Emirates,trip_advisor,['NA']
33,I'd rather WALK than fly Spirit,"The worst airline ever, and that is NOT an exaggeration! My flight got delayed, then delayed even further then canceled then reinstated (after I had just purchased a ticket with Southwest as I had to get home to go to work). No refund or any type of compensation to make amends. I'm pretty reasonable, so I understand that company's have ""one-offs"" but the same thing happened to 3 other people that I know. Customer service was NOT helpful. I filed a complaint which no one ever followed-up with me on. Bottom line: I'd rather walk, you will get to your destination much faster because Spirit is very unreliable. WARNING: The flights are cheap because the probability that your flight will actually depart/arrive as scheduled is 50/50.",SpiritAir,trip_advisor,['Responsiveness']
34,Southwest On time every time,"One airline I have come to count on is Southwest Airlines. I fly with them probably 2-3 times per month. They have clean aircraft, friendly staff and most importantly they are on time. Thanks Southwest",SouthWest,trip_advisor,['Responsiveness']
35,TERRIBLE SERVICE / POLICIES NEED AN OVERHAUL,"In April I booked (and paid for) flights for my niece and nephew to fly to their father's funeral. There was an error in the booking. When I called to correct it - literally within 10 minutes of the booking - they refused to make the change. They said I could only cancel and get a voucher for a credit. The credit was not the total amount; it was only half. This loss of money was at a very difficult time when every dime mattered as I was about to pay for a funeral. When I spoke with management, their response was basically too bad, so sad. After dealing with that attitude, I then had to book with another airline because the flight we needed was no longer available. You would think they would have some kind of policy in place to help customers during a time of bereavement...or at least be kind. Today, I tried to use the credit. They refused to let me use the credit for a ticket in my name, even though the credit was from a payment on my credit card, and on my Spirit Account. They said the credit had to go to a flight for the people who were named on the original booking that was credited. I am the one flying. Not them. In April I was flying then up for a funeral. The kids don't need a flight now. I do. It is me that needs to fly. Again, too bad, so sad. Spirit then had the audacity to tell me I needed to use the credit by September or lose it. Terrible customer service. I will not deal with this airline again. I do not recommend.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
36,Might as well just toss your money in a garbage can,"They make up random 'rules' to take money from you. No matter whether you have done your research and you have everything in order, they will find a way to rip you off",Avianca,trip_advisor,['Assurance']
37,Buena experiencia.,"Todo el viaje de ida y vuelta, transcurrió sin inconvenientes. Se cumplieron los horarios, ahora si, al el personal de abordo le falta más alegría.",Avianca,trip_advisor,['Assurance']
38,Never a good experience,I’ve flown air canada multiple times now and I have never once had a good experience. Their customer service is absolute trash. It is impossible to contact them. Their 24hr cancellation policy is really only a business hour cancellation policy. They’re continuously late and make no attempt to rectify that. If I can help it I will never fly with them again.,AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
39,Great Service ,"Thank you JetBlue staff for taking care of my wife on her flight home, and thank you for letting my son see the cockpit! Truly awesome service !! We will continue to use your service for flights in the future!!",JetBlue,trip_advisor,['Assurance']
40,Used to be good,"I've flown Southwest airlines many times in the past, and recently have seen the decline in the airlines. Worst of all, both flights on this just recent trip we delayed an hour or longer. Unable to contact anyone at Southwest with any authority. The delays caused issues with other reservations and returning home in a decent hour prior to work. I will never recommend Southwest to anyone and make them one of my last choices in carriers when choosing to fly. Very poor and extremely disappointed.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
41,jet Blue it,"The flight cancelation(s), delays and gate switches were horrendous! I had to spend the night in Terminal 1 at JFK with no seating, a $400.a night hotel with no vouchers for my inconvenience or any thing else from jetBlue. Never again! The rudeness of just a few of the employees was unexpected and unprofessional as well as the cavalier attitude for my situation.Also because of a mistake, not by me, a seat change from A Class to C Class was not compensated for.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
42,badddd,"I am utterly appalled by the shocking level of service and repeated flight cancellations I experienced with your airline. On June 26, 2023, my flight to Vancouver, Canada, was canceled due to your crew's scheduling disruption. A rescheduled flight was promised but also canceled, leaving me uncertain about my return on July 3. This incompetence and lack of communication are unacceptable. I demand an immediate refund for the ticket price. I am deeply disappointed and vow never to travel with your airline again. I will ensure that others are aware of the disgraceful experience I endured.",United,trip_advisor,"['Reliability', 'Responsiveness']"
43,Atlanta is Trouble,"Delta really doesn't have it all together. The airport is tough to navigate with the trams, distances and all. This is especially in my case since I needed a wheel chair and of course it was not available in both directions, broken leg, plus knee surgery and all, let alone a recent TIA surgery. Disapponting on their leg. CDG and FLL were much better.",Delta,trip_advisor,['Responsiveness']
44,Get what you pay for!,"So this is the second trip we've used Allegiant for. Out of 4 flight, 3 were delayed, 2 of the delays being mechanical and the third being weather. Despite the planes being relatively new, both of the delays due to mechanical issues seemed to be the same problem...3 months apart. Almost word for word the pilot in both instances said it was an error message in the computer system that needed to be cleared before we could take off. What are the chances? Probably just the standard speal they give for anything that's wrong. Know that the seats are cheap, do not recline, tray table is the size of a paperback novel and you literally have to pay extra for everything!! I'm surprised there isn't a coin slot to use the lav. With that being said the fares are very low most of the time....so like I said, get what you pay for.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
45,Kamloops to Toronto Non Stop,Our family recently flew direct to Toronto. The flight was fast and fun for the 3 grand children. It seemed to have taken very little time. Upon arrival we picked up our car and went Niagra Falls. Great day The return trip was not direct so took longer with a stop over in Vancouver. Our flight to Kamloops was delayed 3 hours so we were a tired bunch when we got home.,AirCanada,trip_advisor,['Reliability']
46,Is there any way to buy one time MLL passes for a special trip?,"My spouse and I are taking our first 'real' vacation to Spain on Wednesday, by that I mean they are military so every 'trip' we've done has been; 1) Flying to a naval base to bring someone home after deployment (Though wow Victoria is a lovely little city) 2) Visiting someone while on deployment. 3) Someone coming home from deployment or for mid/deployment leave. So this is our first trip for 'us' and 'just for fun' not working around military deployments. I was wondering if I could surprise them with by finding a way to get two MLL passes for us before our flight to Spain on Wed. Googled as hard as I about this and it seems most options are expired now? Though my bank sure would love it if I signed up for a $599 credit card to get that. (Considering that later in 2024 once we're settled into the next posting though, the Aeroplan Infinite Privilege have a bunch of neat perks that'd probably justify the card)",AirCanada,reddit,"['Responsiveness', 'Assurance']"
47,Great flight to Beijing,"My daughter and I enjoyed this long flight, the service was great, lots of water was served. The best part was we had 3 seats to ourselves since the flight was not full. On the way out the plane was old but on the return we had a new aircraft.",United,trip_advisor,['Responsiveness']
48,"Lost my bag, stuck in a completely different state","So I was going from Denver to Atlanta and I had a connection with Houston in the middle. I was in Houston for three hours after our gate got changed(9 minutes before boarding) and then when our entire gate rushed over there they hadn’t even unboarded the plane yet. Anyways I called the Houston airport because when I got to Atlanta I couldn’t find my bag, and the lady at the desk kindly tells me my bag is still in Houston!! And that they would be sending it over on the next flight to Atlanta. Well the frontier at Houston apparently dosent have phone lines so I couldn’t double check that. It has now been four days and I had to buy all new outfits and a prom dress. I guess I’m just mostly worried that if I never get my bag back will I at least get my money?",FrontierAirlines,reddit,['Responsiveness']
49,Delta - overpriced version of Spirit/United Airlines.,"Delta has truly become an absolute nightmare to deal with. We regret getting the American Express delta SkyMiles reserve card. Unbelievably disappointing across the board. What was once considered “top notch” in the world of customer service has become absolute garbage. We’ve always have been willing to pay a premium for premium service but Delta is no different than a Frontier, Spirit, or United Airlines now. Waste of time and money. Especially if you are considering to get the American Express delta skymiles reserve card.",Delta,trip_advisor,['Responsiveness']
50,Bare Nessessities,Trip itself was OK! Do not expect to talk to a live person on the phone. Do not pay extra for anything as it will mean nothing ie. early boarding. seats are like sitting on a board and they do not recline. Flight left on time from MYR and arrived early at IND. Return flight same thing left on time and arrived on time. Will we fly Allegiant again? Maybe!,Allegiant,trip_advisor,['NA']
51,Son unos estafadores,"Me ofrecieron comprar un nuevo pasaje para Punta Cana y aplicar un waiver en el que teníamos a Aruba, siendo que podría utilizarlo por un año. Lo hicimos, y ahora me entero que no era un año, eran 90 días para utilizarlo y nos hicieron perder muchísimo dinero. Son unos ladrones inescrupulosos y mentirosos. No recomiendo viajar con una aerolínea así, es mejor pagar un poco más y tener seguridad y respeto.",Avianca,trip_advisor,['Assurance']
52,Very average,Nothing special like before. Not really a huge choice of menus if veggie. Not provided with boiled sweets on take off and landing.,Emirates,trip_advisor,['NA']
53,Stealing your money,"Booked a trip for 2 from Toronto to Las Vegas. Air Canada changed the flight to an alternate day, and then cancelled the flight entirely. Refused to refund the money even though they didn't provide any flights. Customer service was terrible. Do NOT book with them. They continue to accept bookings for flights they have no intention of offering and they will keep your money.",AirCanada,trip_advisor,['Responsiveness']
54,"Victor Marx Video. United discriminates. I will not fly united again. I’m a flight attendant, how he was treated unjust.","I have personally seen United airlines flight attendants get away with way too much. I am a flight attendant myself, and I’m very disappointed with how they treat American citizens. Shame on you guys for treating me poorly on my flight due to my Trump key chain. Now I see online it’s happens all the time. Poor victor Marx family. He has photos to prove that he had his mask the same way as the captain",United,trip_advisor,['Assurance']
55,First Class travel on Emirates Hard to beat,"As a frequent business class traveller, I have always been impressed by Emirates service and the layout of their planes (albeit fior a big bloke like me even business class chairs can be a little small compared to other airlines). But the experince with the very rare flights I take in first class are a whole new world. Firstly, the roll out chair to bed is exquisite. Its wide, very flat and with the very thick matress its very comfortable. The open menu, high quality bar and every detail from the snack basket to the headphones to the exceptional service make it worth the cost of a ticket. Definitely should be on all frequent flyers bucket list.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
56,Best airline ever,I travel a lot usually on united airlines in my opinion it is the best airline in the world because it has a lot of space and can be very comfortable in business class for long flights. If you are going on any flight I definitely recommend United every single time because it is the best airline ever. No airline can beat it.,United,trip_advisor,['Tangibles']
57,Luv Southwest!,We fly Southwest all the time and have always been happy with it! We like their attitude during the flight!,SouthWest,trip_advisor,['Assurance']
58,Plane broken? No problem. Just don't let customers know.,"Booked an Air New Zealand flight (more about how bad Air New Zealand is in another review) from Portland to Auckland. First leg operated by Air Canada to Vancouver. As we were leaving home for airport, we got a message that AC flight was delayed an hour. Made our 2 hour connection time even tighter, what with clearing customs and immigration in Vancouver. Still, doable. Got to airport and told by AC people ""no problem making connection"". Went to gate (took about 10 minutes) only to be recalled to check-in desk and told flight was delayed further. They had already re-booked us to Auckland via SFO with Alaska (and even shorter connection time in SFO). Asked if we could get new boarding passes on ANZ from SFO to AKL. AC washed their hands of us and told us to ""go to Alaska check in and they'll handle it. Got to Alaska desk where they gave us boarding passes to SFO but non to AKL. Told us to check in at SFO for AKL boarding passes. Called ANZ and talked to extremely unhelpful agent who had no solution. We held ""economy plus"" passes on original YVR to AKL flight, but ANZ refused to honor on SFO flight. Bottom line: ANZ dropped us like a hot potato because they said it was Air Canada's fault even though we booked entire flight thru Air New Zealand. Air Canada's flight apparently never took off because of a broken airplane - something they probably knew well before we left for airport. Lesson: dion't fly Air Canada and Air New Zealand. They have no regard for customers and are dysfunctional when it comes to helping passengers out of a jam. No kidding. No lie.",AirCanada,trip_advisor,['Responsiveness']
59,Old plane,"Small, older plane but not a long flight fortunately. Business seating is of economy standard on most airlines",AirCanada,trip_advisor,['Tangibles']
60,"Yes, please! 💫✈️","We travel a lot. We love to travel. And when we do, we want to have a really enjoyable experience. We always have that when we fly with Emirates! So, yes the flight schedule from Copenhagen to Dubai (and return) is not that great. You arrive at might night in Dubai and and Emirates flight to Denmark is very early in the morning. Basically you miss two days in the sun when traveling to Dubai. But, for us the vacation begins when we’re boarding an aircraft. We prefer to select our seats in advance because we’re “picky” about seats. The A380 aircraft has an upper deck. A lot less people means a lot less noise. We always choose the twin seats. And here is why, no “neighbor” and most important...the window seat has its own compartment next to the seat below the window. I love that! It’s big enough for a normal size handbag, magazines, a hat and a blanket. The absolute best part is that no one else can use it, it’s all yours! Another reason to why we give Emirates our best recommendation is of course the service provided by the always helpful and smiling nice staff, the meals and the fact that we can bring a 30 kilo suitcase each. Can’t wait to our next flight with Emirates💫",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
61,Fare question,I priced my itinerary on Google Flights. Originating out of EWR and returning to EWR. Why is the United price so high compared to Lufthansa or SWISS. Do I get PQP if I book thru Lufthansa or SWISS? EWR to BOM on Business. Any help is much appreciated. URL,UnitedAir,reddit,['Responsiveness']
62,Off to Juneau,United was great until we got to Seattle. Somehow our one suitcase was not delivered when we were. It came a few hours later to our hotel.,United,trip_advisor,['Reliability']
63,Red-eye ending to a Maui vacation,"The plan--and the reality--of escaping the Midwest in February were great; the flights not so much. Outgoing, a weather delay at O'Hare forced an overnight in Schaumberg, and we could find no return flights that weren't red-eyes--leaving Maui about 5PM and arriving in Chicago about 5AM. Especially on a two-aisle widebody, overnight in coach is never fun. Flight attendants did what they could, and we got a thin blanket, but the eats were spartan, the seats narrow, the legroom short, and the bathrooms crowded. Even with an Ambien, the night was painful and long. My best advice is to save up and splurge on first class--or business class if you can find it.",United,trip_advisor,['Tangibles']
64,Elite Member Treated Horrible,I have been using frontier for a while today I just got a bad review I treated rood by a flight attendant name Frankie.. There was empty space in the bag cabinet ask me to put father down I said I will like to keep my bag close to me and proceed to put in cabinet. Then he moves my bag father down.. I am elite member with frontier never had a problem until today..,FrontierAirlines,trip_advisor,['Responsiveness']
65,Travel in Peru,"Fairly basic airline, had a two hour flight from Paraguay to Lima and then a second flight from Peru to Cuso. Nice that they serve you a drink (no alcohol just juices) on a short flight. We were lucky flights were on time and we Star Alliance members to appreciate the points.",Avianca,trip_advisor,['Responsiveness']
66,Frontier is Horrible,Horrible service flight was delayed and baggage was delayed over an hour .I would never recommend this airline .pay more and go on a different airline,FrontierAirlines,trip_advisor,['Responsiveness']
67,Lost luggage,"My suitcase never arrived at DCA from JFK. When I went through customs after my flight from Venice, I picked up my suitcase and then re-checked it with Delta for DCA. When following up two days later, the baggage agent tried to tell me that it was still in Venice. I told her that I picked it up in NY and gave to Delta. The suitcase had a label for DCA. I’m really disappointed with the lack of communication from the airline and the quality of the baggage service agents. I’m hoping that I eventually get my suitcase, but I’m not optimistic. I’m a 1k flier with United and was trying out Delta for a change. Needless to say, I’ll be sticking with United.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
68,Sitting on the tarmac,"We arrived on time in Pensacola only to sit on the tarmac waiting for a plane to leave the gate we were to depart from the plane The pilot tried to contact the ground, no one picked up. The pilot had to go line to find out when the plane was scheduled to leave our gate. We ended up sitting on the tarmac for over an hour. First and last time I fly spirit.",SpiritAir,trip_advisor,['Responsiveness']
69,Frequent Southwest traveler.. until 2021,"I have been flying and committed to Southwest Airlines; unless unavailable. In the last few months of 2021 this is a few things I had to get through (while traveling with an infant). 10min before our scheduled flight to O’hare from Austin, Southwest canceled and rerouted us from Austin to Dallas. This added 4hours, and an unplanned stop, to the entire trip. Not to mention; the first flight to Dallas was completely full and I had to run 4 gates down with a baby and a stroller, plus luggage. We were flying from O’hare to Austin the flight got delayed 3 hours due to an oil leak from the plane. This experience was understood but annoying. Flying out of Chicago there was an over hour long line to simply check into our flights. This isn’t completely the airlines fault but there were only 3 workers checking flyers in. They even let a couple of guys cut in line ahead of my daughter and I.. These aren’t the worst or best experiences I’ve had with the airline in over 10years but I definitely plan to take my business elsewhere. Bonus: fly with no booze . it’s not worth is",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
70,Wrong seats,"We paid for Economy Plus seats for our leg from Denver to Cancun for our honeymoon and they told us there were not any seats available for us. So we had to sit in regular cramped seats for our longest leg of our trip. On the way back from Cancun to Denver they told us that we would have to sit in separate seats, not acceptable. My husband did explain to the gate desk that his wife has anxiety flying and it would be in there best interest to make sure we sit together in the economy plus seats that we have paid for. They did make arrangements to have us sit together. We will not choose to fly United again for there service on seating was unacceptable. Also on other airlines when you book a higher class ticket food and drinks are included. The crew did not listen to our requests when we asked for an additional drinks.",United,trip_advisor,"['Responsiveness', 'Assurance']"
71,Profits over people,"We scheduled a fight with Frontier for March 2020. Due to the pandemic we had to cacel. While other airlines were giving a one-year travel credit Frontier was offering 90 days. We are frustrated and disappointed but worked within their policies. We jumped through their hoops,planned an entirely new trip and rescheduled our flight within their 90 day time frame, during a global pandemic mind you. Then they cancel our flight 60 days before we leave and refuse to refund our money! Now we have to pay more money to schedule a new flight to get to our destination. We will never use this company again!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
72,Dependable,Swa is my preferred airline. I like the free checked luggage. Friendly staff and usually on time. Great rewards.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
73,737-800 roomier and newer,"Flew from Tampa to Scottsdale then two days later to Dallas and then two days later back to Tampa. Love Southwest. Not so fond of the 737-700 series, it’s older and tighter but love the crews. My flights were on time or early. Cabin service was pleasant and attentive. All flights were completely full. The personal air flow in the 737-800 feels less forceful than in the 737-700. Luckily, the recently grounded 737-MAX8 is a small part of the fleet and not flying yet. Better leg room in the 800 series. Big thanks to the Pilot flying back to Tampa. Dodged storms left and right. A little turbulent but not as bad as I expected. Flying them again in July for three flights!",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
74,On time flight,"Allegiant Air out of Springfield MO is a convenient way to get to Phoenix without going to KC. Flights are usually on time and staff is friendly. Somewhat cheaper than Southwest out of KC, but gets close to the same with add-ons.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
75,Not a reliable airline.,My flight was cancelled 8 days prior to departure with no reason and no other flights available. Now my vacation is ruined.,FrontierAirlines,trip_advisor,['Reliability']
76,Bussiness as Usual,What a surprise to the phone in my shirt pocket rang and business could go on as usual while I was travelling thousands of feet above sea level. Of course the caller was just as shocked when I told him where I am taking his call The refreshments were tasty and sufficient which made the trip so pleasant. Listening to the music on the entertainment channel of ICE made the time fly as well. Grouping the music music is a good idea and makes it much easier to find the preferable choice,Emirates,trip_advisor,['Tangibles']
77,"Never again, Jetblue. ","During the multi-airline NYC meltdown of the 2023 4th of July Weekend, Jetblue cancelled the flight 8 hours before departure, in what appeared to be perfectly fine weather all day on New York and at our destination, and was only able to offer a flight 3 days later for rebooking, thus stranding my wife, my 2 young kids and me in New York. They refused to rebook us on other airlines. It was a nightmare trying to find out information about whether we would be compensated for the resulting expenses of being stranded, despite speaking to in-airport personnel (we were connecting so already at the airport) and via the app, and ultimately they were only willing to tell us that we had to wait 7 days to learn if the cancellation was due to controllable reasons or not. 14 days later after multiple hours dealing with customer service, after being repeatedly ""informed"" that our flight had not been cancelled at all, then, when confronted with proof, that we had cancelled it, before finally conceding that Jetblue had indeed cancelled the flight. We were then informed that the cancellation was due to weather, and that we would not receive any compensation for the resulting expenses (a 1 way car rental and gas/tolls for a 10 hour drive), and that, because we had changed our original booking to a different flight the same day a month prior to departure, we would only be offered a jetblue travel credit for the cost of the cancelled flight, not a refund. Jetblue has the worst customer service of any business I have ever encountered , and I cannot fathom ever choosing to fly them for my business or personal travel ever again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
78,Average Airline now,"Emirates has become just another airline and not what it used to be. In some cases, they act like budget airlines too. 1. The check-in luggage allowance is shrinking. It's 25kg now as against 30 to 35kgs in the past. 2. The hand carry get weighed and heavily scrutinised. 3. You can't carry a compact laptop-backpack on top of your hand carry luggage. That was allowed before. 4. The staff at the check-in counter was inexperienced. She didn't know how to tag the check-in bags with stickers and took a lot of time. 5. A couple of air hostess staff had a condescending air about them. They would ignore you. I have seen this in my previous few flights as well. 6. No drinks trolley was circulated. In the past drinks trolley would circulate atleast twice on this 7.5 hours flight. 7. The food was haphazardly served. As a family of 4, the 2 kids got served first, then one of the adults got served after 15 minutes and then the last adult got served after 1 hour. Very unprofessional. Left us waiting. 8. Emirates wont let you change your seat when you are on board and the aircraft has taken off. I tried to move to a vacant seat with more legroom (and loads of them were empty) and was asked to return to my original seat as I hadn't paid or the leg space upgrade. This was when I travelled with them in May 2023. To summarize, Emirates is just a regular airline that takes off and lands on time and is trying to cut corners to save costs. Their ticket prices should reflect that. I had a similar experience with Gulf air and that didn't irk me because I payed significantly less for that air travel.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
79,Seaman lounge,Everything is perfect .But in Dubai they should have seaman lounge for free like in Qatar Airways in doha.,Emirates,trip_advisor,['NA']
80,Great services,"Very good service. Nice selection of red and white wine. Choice of main meal. Food was ok but nothing exceptional I saw better. We got our luggage very rapidly, that rare in Montreal.",AirCanada,trip_advisor,['Responsiveness']
81,Dusseldorf to home,"The check-in at Dusseldorf airport was chaotic, long lines and ground staff telling passengers to change queues, in our case to the wrong line.We realised this ourselves after several minutes, then we had to go back to the end of the correct line again!! We speak German so there was no problem understanding instructions. The flight was comfortable and service good to Dubai despite it being almost full. Similarly the flight to Melbourne was full. The economy seats are fairly comfortable and it's possible to nap. The aircraft was an A380 airbus.",Emirates,trip_advisor,['Responsiveness']
82,Do not fly with delta!,If you have any other choice do not fly with delta. They lack the necessary equipment to deice their own planes my flight was delayed 6 hours because they did not have B enough machines. Please don’t fly with delta I bet you all.,Delta,trip_advisor,['Responsiveness']
83,The most arrogant leader onboard,"What could be one of the best flights and the 1st pleasant experience of the year was turned into a bitter experience , I have witnessed the same attitude and behavior in an EMIRATES flight before and yet again a member of the crew team ended up being a disappointment. The staff was rude and not bothered about any of the requests made by a couple of senior citizens , I understand she was working on NYE but considering that we all chose to travel keeping our plans aside she she could have made this a pleasurable journey but ruined it for many , I hope the other asile and front row members take the time to write about her because a crew member named Panida was the least helpful and rude member ever . When asked for a blanket she told us that she will get back and did not , when we caught her passing by us we asked again and requested for a drink and she said the bar was shut even though we had 2 hours to land and all we asked was for a cold beverage . She was even loud and rude to the crew members and didn't sport a smile . I cant believe we pay $1k for an experience and get this on the 1st day of the year . Panida was either just being a snob or having a bad day and ruined it for almost 8 seats around me. I usually almost never notice a crew members name but made sure I got it right this time ... YOUR CREW NEED TO LEARN TO SMILE AND DO THEIR JOB RIGHT (BE NICE TO CUSTOMERS)",Emirates,trip_advisor,['Assurance']
84,Excellent as expected,"Excellency has become synonymous with Emirates. I feel you get what you pay for and in terms of delivery they do exceptionally well. Service, food, on-board entertainment, check-in process and being on time, for the long haul flights are all from the top drawer.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
85,Excellent hostesses on  two completely filled flights,"Pleasant experience on a crowded, hours long flight. Our hostess was gracious and super efficient. Qualities not in abundance want supply these days.",SouthWest,trip_advisor,['Assurance']
86,Always loved frying with emirates but this time it was only average,Was just average the food was appalling even though we had paid a premium to have extra legroom. It did not feel as good as I remember.,Emirates,trip_advisor,['Tangibles']
87,Flight from Guatemala City to Atlanta,"The flight was fine, arrived on time. The crew did a very good job, no issues. Flight attendants are typically very good.",Delta,trip_advisor,['NA']
88,Allegiance air,Love this airline. Recommend highly only fault I had with it was the charge for checked luggage other than that I love it. Very dependable on time everyone super nicei would recommend this airline to anyone. Very reasonable price on flight,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
89,Ticketing Supervisor Rico in Nashville,"Wife and I had two carry-on bags, the same size as virtually everyone else on this flight, but were flagged because we supposedly had 4 bags. My wife had a handbag, Paid for seat assignment in both directions due to prior bad experience in getting seats together at airport. At boarding a small man named Rico, who is reportedly a supervisor, bluntly ordered us back to pay $50 each for the carry-ons, and advised me that if I protested, I would be barred from the flight. This is gangster like behavior, and if used regularly, could be subject to a Racketeer Influenced Corrupt Organization (RICO) investigation.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
90,Updates are great!,"We traveled Economy so we did expect the small legroom and slightly uncomfortable seats. What we didn't expect was the great customer service or the Houston United terminal with his tech chargers and great seating. The Flagstaff, AZ airport staff were exceptional!",United,trip_advisor,['Assurance']
91,The Entire Operation Is A Joke Front to Back,"Last October I injured my back and was unable to fly. I contacted Frontier and they said they would issue a credit to rebook at a different time. Over 5 months later, I finally received my credit but only had 90 days to use. Since Frontier only allows you to book so far out, I waited until the 90 days were almost up to use it. However, the credit “could not be applied”. So, I contacted Frontier again (via email as this was our only correspondence thus far) asking to reinstate the credit before it expired. No such luck. The credit expired. So I contacted them via chat and they explained had i contacted via chat previously this would not be an issue. However the credit cannot be reinstated because it just can’t be. It’s also my fault for not contacting them via chat. Nothing in our correspondence says “contact us via chat if problems occur”. This is, by far, the worst airline customer service I have ever dealt with. Over 5 months to respond and then they only give you 90 days?? And if you don’t contact them via chat within 90 days, you’re just screwed?? It’s a wonder this airline is still in operation. Customer service is a zero and the few times I had the unfortunate experience flying with them were a nightmare too. Step up or get out of the game. You’re a joke.",FrontierAirlines,trip_advisor,['Responsiveness']
92,Appalling food and poor service,Travelled with Air Canada 11th June to Calgary. Pasta meal had three hairs in it all at least 6 nches long. Food tasteless. 2 hours before landing we were given a hot chicken pastry which was reconstituted chicken and tasted dreadful. For 4 hours mid flight no steward offered anyone water and when hot drinks were offered I was told only tea or coffee with milk. As I am lactose intolerant I asked what substitutes you have for milk and was told none. When I asked for a herbal tea instead I was told they had none. The air steward said I could have one of her green tea bags but it would cost me extra. We travelled in a group of 40 people and everyone we spoke to who between us had flown to most of the planet agreed that this was the worst in flight meal we had ever had. Country great and loving the scenery but AC you need to up your game big time as there was nothing to recommend about your company.,AirCanada,trip_advisor,['Assurance']
93,Lazy workers,"I’m not sure if it was DIA, but we landed on the tarmac and it took thirty minutes to drive the plane to the gate, 10 minutes to start getting off the plane. Then we were relieved and ready to head home, it was 12;00 am. But then we had to wait another thirty minutes at the baggage claim for our bags to even start showing up.",FrontierAirlines,trip_advisor,['Responsiveness']
94,Excellent Flight,"I splurged for a last minute upgrade. Unfortunately, my extra $900.00 US did not entitle me to have access to the business class lounge in Dubai. That didn’t seem reasonable as I had just added nearly 1 thousand dollars to an already costly flight. But the flight itself was good and the service was careful, polished, and enjoyable. The food was quite good (for airline food). The seats and lounge area were comfortable. I’m glad I upgraded, but I’d never pay full fare for business class. Economy plus $900 was more than enough. If you can get a good price, do take it. But full fare? Save your money for comforts on the ground.",Emirates,trip_advisor,['Assurance']
95,"Once again, no luggage on arrival","Flew from Charlotte, NC thru Newark. There were issues in Newark with our gate assignment so we sat in United lot for over 30minutes waiting for our gate to open up and then there was no ground crew to guide us in. Another wait. Consequently our bags were left in Newark. We then flew to St. Maarten and we're switched over to Winair. We were unaware our bags were not with us and not transferred. When we arrived in Curacao we were told our bags were in St. Maarten and would arrive the next morning. I checked my United app and learned they never left Newark. After 2 hours on phone with United baggage control in India we have no resolution and United says they are not able to do anything until Winair contacts them. Our ""form"" that Winair filled out was a scratch paper with bag numbers and our name. Nothing formal, no case number given. Will be at least three days before my dive year and clothing arrives. Never United!",United,trip_advisor,['Reliability']
96,Mosiac membership is an added bonus,"We used to fly private to Naples, Fl, for many years as there were a few poor airlines that we didn't care for and we didn't want to leave from JFK or LaGuardia. Then, thankfully JB received a Ft Myers slot a few years ago and while we still fly privately occasionally, we have cut back significantly and 95% of the time, we fly JB to Ft Myers. As a Mosiac member, we board early, have our own dedicated phone line and should there be weather or mechanical issues, they help out like you are traveling privately. Just a pleasure.",JetBlue,trip_advisor,['Assurance']
97,air canada needs to upgrade.,"i ride everytime with air canada through aeroplan points. i just noted and cant help compare to other planes, air canada needs to upgrade: planes (inner body, services with food (short flight needs to have even snacks like other air courier).",AirCanada,trip_advisor,['Tangibles']
98,Why pay more for business class?,"Next time Emirates offer me the opportunity to bid for a Business Class seat, I'll be bidding! I've travelled cattle class and ""survived"" give or take a few days and quite a few of physio visits for about 15 years , but now the dollars against the experience is going to be a whole different equation. I got to do Brisbane to London and return in business class because my husband (20 years older than me) suffered some vertebrae fractures and needed flat bed. I've never been a calm flyer but Business Class with ICE made the trip almost not flying and certainly not trapped in a cigar tube. Access to the business class lounges meant the wait was less ""shopping centre crowded' and afforded some rather lovely munchies and drinkies and I'm not sure how easy it will be to duck back to cattle class from now on- but the more I want to travel and how far the dollars will stretch will be the decider. Happy to go cattle class domestically but I just might have to limit the destinations and enjoy the comfort of inter continental flying in Business. The Emirates experience in Business Class makes the journey part of the enjoyment of the travel and no longer the hard slog of getting between point A and point B. Every one of their staff has made us feel as though we were the most special travellers they have ever been able to serve. We all get a bit tired and crotchety when we travel half the world but it was hard to find anything to complain about with Emirates. Give it a go!",Emirates,trip_advisor,['NA']
99,Adjusted return flight and,Easy to change flight only cost $100 to fly on a day earlier. Excellent! Flights were all on time:) Came back and 50 mile an hour weather in Dakota pilot landed at perfectly,Delta,trip_advisor,['Responsiveness']
100,10 out of 10 Southwest,"I fly to Vegas a lot with Southwest and the flight from Sacramento has been somewhat rough at times.....meaning the flight, due to unpredictable turbulence no fault of the Airline. Never the less I was expecting a roller coaster ride into Denver Oct 29th due to a snow storm at the Airport. Didn't happen the flight was exceptionally smooth and the landing in a snow storm was professional with no bumps sliding or huge engine burn off thrust. Plane was very clean and service good and pleasant crew. Thank you.",SouthWest,trip_advisor,['NA']
101,Friendly and comfortable,I have used Emirates thrice this year on the Nairobi - Dubai route. I have found them the flights comfortable. The seats are fine (despite my over 6 foot height). The food is good for economy class by any airline standards too.,Emirates,trip_advisor,['Tangibles']
102,UN DESASTRE,Volabamos 8 a cancun en mayo de 2020.no dan respuesta.primero dijeron que teníamos que seleccionar una nueva fecha le pedimos opciones y dicen que no habían vuelos.entonces....luego dijeron que pidamos el bono y ahora que están vemcidos.son un desastre nunca más vuelo con esta aerolínea la peor de todas,Avianca,trip_advisor,['Responsiveness']
103,Great Service,Great Business Class experience and great service. First time flying with this airline and would book again.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
104,Best experience!,I had an unfortunate event the morning of my flight. Luckily I had enough time to cancel my flight before it took off. Southwest issued my a full refund. I’ve never experience such outstanding customer service! They are definitely my number one choice for any travel!,SouthWest,trip_advisor,"['Assurance', 'Empathy']"
105,FLY Better choosing any other company.,"Refused to check in to Japan, due to PCR request. Not giving an option to reschedule as the PCR requirements ended the next day. Not giving the option to flight for the first leg of the journey, to Dubai, so I could take a fast PCR test in the airport. Poor customer service. To avoid.",Emirates,trip_advisor,['Responsiveness']
106,Horrible,"Horrible , horrible, horrible experience. I was booked on 4 flights - connections, all of then delayed, every single one. And not like a ahead of time , but while waiting in line to inboard. Opsy sorry we are delayed again... oh wait another one. Customer service is horrible. I think the cheap airlines like swoop will be so much better .",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
107,New York to Florida and back!,"My wife and I recently flew Allegiant Air for the first time ever and flew from Newburgh NY to St Petersburg/ Clearwater Florida. The booking process was easy, we packed smartly and even paid for a checked bag and brought a properly sized personal bag as well which goes under the seat in front of you. The counter agents at Newburgh were great, the flight attendants on the flight were great. Seating is a little tight width wise, we did pay for extra leg room which was great. We bought snacks at the terminal and paid for some drinks on board which I thought was reasonably priced. Flight left on time, arrived early, comfortable ride on an Airbus 320. On the way back, the counter agent was not very pleasant and then gave us a hard time with the personal bag that we brought on the trip down just 5 days prior. Asked for a supervisor, she was polite but made us jump through a few hoops, I tried to explain that we brought the same packed bags and clothes down as we were bringing home. Finally after I contorted the personal bag to fit inside the bag requirement display, we were allowed to check in. Once on the plane, the flight attendants were fantastic and the flight was smooth and on time. If it wasn't for the one ticket agent, we would have had a great round trip experience. We had done all of our homework prior to this, proper size bags and weight. If she was having a bad day at 8am already, she shouldn't have taken it out on us.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
108,WORST AIRLINE EVER!!!! DO NOT BOOK WITH THEM,"Please do not book with these guys, worst airline ever, Horrible from booking to the end. Customer service is horrible. DO NOT BOOK WITH THEM!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
109,Delta Airlines-So Disappointing!,"For months, we had midafternoon first class reservations to fly home after a cruise. A month before the trip, Delta cancelled our flight and put us on a 6AM flight. Our cruise does not allow us off the boat in Seward until 8 AM, and then it is a three hour drive to the airport! Delta offered us a 10 PM flight, changing planes in Minneapolis the next day. Because of the proximity of the change to the flight date, we could not get on a better flight on a different airline. All sold out or exorbitant costs. We arrived home exhausted after two days of flying including layover.",Delta,trip_advisor,['Reliability']
110,Experience on Emirates - First class service,"Since my first trip in Emirates in the year 2021, i would say my last trip on 31st October was best because of the exceptional service provided, thanks to Nam who was always helpful with a big smile on her face which you can feel through the mask itself. It made my journey comfortable.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
111,Awful company awful people,"This was my first time flying with Delta Airlines, and I must admit, it was a highly disappointing experience. The series of unfortunate events, such as my checked bag being destroyed, the delayed gates at Saint Martin airport, and the off-path routing to Atlanta, left me feeling frustrated and dissatisfied with the airline’s services. Moreover, the 40-minute wait on the runway in Atlanta, coupled with the lack of timely updates on my later flight’s status, made the entire trip feel disorganized and poorly managed. As a result of this experience, I am left with a strong impression that Delta Airlines does not prioritize the comfort and convenience of their passengers. Regrettably, I have lost confidence in their ability to provide a reliable and smooth travel experience. Given the frustrations and inconveniences I encountered, I am seriously reconsidering my travel options, and at this point, I would prefer to opt for alternative means of transportation, such as driving, than flying with Delta Airlines again. I sincerely hope that Delta takes this feedback constructively and addresses the issues I faced during my journey, in order to improve their services for future travelers",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
112,Long Delays almost all the time Dubai to Canada,"there is always a delay ,this flight had a delay of over 4 hours , same flight AC57 last time when i took in November 2023 from Dubai to Toronto, had the same , delay reason , they had to clean the plan ,not sure what was the reason this time but it is not acceptable . it is better to use Emirates or Qatar Airlines .",AirCanada,trip_advisor,['Responsiveness']
113,An excellent  domestic  airline  with very good  services.,We travelled with our family members during our recent visit at Atlanta and enjoyed our travel .The service provided by the Airline was excellent .The ambience of the aircraft was very good.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
114,Ótimo Custo/Benefício,"Não confundam a Avianca (Colombia) com a Avianca Brasil. Viajei aos Estados Unidos por 2 vezes com a 1ª Cia. e gostei muito. Aeronaves novas e confortáveis, principalmente no trecho da América do Sul. Depois que a conheci, deixei de usar a Copa.",Avianca,trip_advisor,['Responsiveness']
115,Service never seems to disappoint,"From the check-in desk landside to the gate airside, the customer service is underwhelming. Refused to tell me why I was bumped down to the next flight and put on standby for my ticketed flight. At the gate, they refuse to share the standby list as it's a ""moving document""; somehow every other airline manages to share the upgrade and standby lists. Would likely pay more to avoid flying Air Canada in the future.",AirCanada,trip_advisor,['Responsiveness']
116,Fly different airline,"Delta lies when giving take-off times. They posted that our flight left at 12:16 when we actually left at 12:45. Flight attendants didn’t greet you as you walked in. Pilot gave no updates as to delay. Back to back flights have very little time in between. And next flight was moved up by 15 minutes!!! How can they do this? Tight, tight connections with little thought to passengers. Furthermore, yet to see a delta pilot land a plane well. Take a different airline.",Delta,trip_advisor,['Responsiveness']
117,Late again,Southwest continues to disappoint With delays and poor customer service. SometimeS we get stuck and are forced to use this airline and every time same results Disappointing,SouthWest,trip_advisor,['Responsiveness']
118,The trip from h*ll,"I have only used JetBlue once and I never intent to again. My first flight was delayed so my layover went from an hour and a half to 8 hours. Lo and behold that layover turned into 15 hours and still no flight. They loaded us onto a plane but had a mechanic issue and got us off while in the scorching heat. This wouldn’t have been bad if they had communicated well, but instead they pushed the estimated departure time back in 20 minutes intervals every once in a while. Absolutely disgusting practice to disregard 100+ human beings trying to get home to loved ones. They never told us if they were sure a plane was coming, so they never cancelled and helped us find new flights. No accommodations, no communication, and the flights themselves are just alright. Avoid at all costs, this was a terrible terrible experience",JetBlue,trip_advisor,['Responsiveness']
119,Smooth both ways,"Flight was 6am on a Thursday. I was surprised at the long length of the security line that early (in Sanford). Other than that, the plane left on time, and arrived on time with no issues. My suitcase came out pretty fast too.",Allegiant,trip_advisor,['NA']
120,Poor customer experience,"I have had a couple of bad experiences with Air Canada. This time when I was leaving from Baltimore to Toronto, at check-in, they told me that I would be a stand-by customer. So, I would not get a seat of the flight was full and they also told me that the flight was full. The reason for them to do this was because I bought my ticket through another airlines. Why would Air Canada over sell their tickets? Why was this information not provided during the time of booking? Air Canada's policies are very poor and their service is extremely poor.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
121,WORST CUSTOMER SERVICE EVER,"Active Duty Military family traveling on active duty orders for a PCS from Ramstein Germany to Scott AFB Illinois. My family of 5 consists of 3 young children ( 8, 5 and 4) and my German shepherd dog flew into BWI on the AMC plane (8.5hour flight) checked into our next flight only to find we could not fly on that flight because our dog would not be allowed to fly due to his kennel size. My husband had spent 3 months planning this flight with our German shepherd where we had also confirmed 4 separate times with 4 separate employees that his size, weight and kennel size could fly. We chose a specific and less desired flight plan to ensure the plane was large enough to hold him per their regulations with the help from Deltas reservation employees. We were also quoted a fee of $250 for him to fly and booked. The day we landed in BWI we went to check in and the lady (she said she was a ""red Vest"") at the check in counter told us we were lying and that he was too big and could only fly for over 4k$ on a cargo only plane. After us further explaining the situation and how many times we verified he could fly on this flight she called the reservations desk to ask if they are telling families they can fly on a regular plane with my size of kennel and they even confirmed yes to her. She then yelled at them for always doing this and leaving her to deal with it. She then said this is happening all of the time to active duty military members flying on official PCS orders. We then were left stranded at the airport with my dog, giant sized kennel, 3 (young, tired, hungry) children, 2 carseats, 6 suitcases and 5 backpacks with no one to call or help us. We were able to find a rental car large enough at 6:30 pm to fit all of us and were able to start the 13 hour drive to SCOTT AFB IL. Because he had flown internationally and had been awake for over 24 hours we did have to find a random town with hotel room availability (we had to get 2 rooms because we have 3 kids). Once we arrived to our destination we reached out to the airlines for help with compensation for our hotel rooms and rental car only to be denied ANY help and they refused to take any accountability for their multiple mistakes. We were failed and dismissed by over 10 different employees. Worst experience ever!! I normally wouldn't leave a review but I want to warn any other military family who may book Delta for the PCS to use a different airline or plan.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
122,Would never recommend Air Canada!,"Through the years, Air Canada employees have DRAWN ON MY BAGS, lost my bags, given courtesy discount cards for inconveniences and they didn’t even work, etc. I have had problem after problem with air canada. I haven’t received good service from their front desk employees, they don’t seem willing to help in the slightest bit and their phone system is useless. After having countless problems with them, I decided to try once more. Booked my boyfriend a flight over Christmas to visit me, and they charged me TWICE. I have tried to call, sat on hold for hours, tried to email and had no response, and there seems to be no way of contacting someone for the fact that I just paid double my ticket price !!!!! WOULD NEVER RECOMMEND THEM.",AirCanada,trip_advisor,['Responsiveness']
123,Still booked flights but not as cheap as they used to be,"If it wasn't for the flight attendants and the direct flights into and out of Mesa, I'd probably fly with another carrier. This years trip was actually better than last years (yearly for over 10 years now). The plane seemed newer and the flight attendants were fabulous. They were funny too and very friendly. Allegiant does charge for everything! So take an empty bottle with you through TSA and then fill it while waiting at the gate. We've always taken snacks and fruit and even sanwiches with us and nobody says a thing. We also found out this trip that it is WAY cheaper to book a car off airport than it is to get one through Allegiant. We used the Sears Auto Center car rental at Superstition Springs Mall. Bad part is they are only open from 8-5 or something like that. At least they have full size tray tables, unlike Frontier's whose are only about 5 inches wide!",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
124,Horrible airline,"Worst airline in existence I know they're cheap but it's not worth it. Not to mention the absolutely horrid service from the flight attendants on flight NK512, they're rude, refuse to assist or answer a simple question by stating ""it's not my job"" I don't understand how they're still in business. Will never fly this airline and neither will any of my employees",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
125,Was it really worth the cost?,"My family and I flew to the Bahamas for the holidays and our only acceptable option for the trip was to fly with Air Canada. While the flight was fine and the staff really nice, I cannot understand what justifies paying 1,000$ per person for such a flight. I know this is a busy period and there is no competition on that broute but flying with Air Canada Rouge, with no individual screen, and paying additional money for both luggage and food, is not acceptable for such price.",AirCanada,trip_advisor,['Tangibles']
126,it was an ok flight with some disappointment in the promise of more legs room,"the first flight to Atlanta was amazing , the legs room for the economy plus was great and we looked forward for the flight to Germany, Unfortunately, the economy plus in this flight was NOT at all the same, the legs room was about 5 to 7 inches more and when the passenger in front of you reclined, you can forget the extra room, food was as usual in flight , ok to sustain but not special but they feed you 2 times which is better than others company that charge you for a sandwich ( icelandair for example ), anyway be very careful when booking for economy plus, the extra fee is not worthy",Delta,trip_advisor,['NA']
127,Good flight on Spirit Airlines.,"It was simple and inexpensive. I was able to print out my boarding pass easily at the kiosk, even though I forgot to check in the night before.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
128,worse experience ever!!!!!,"always late with delays because fuel or change or tire. seats are plastic , no cushion at all. roundtrip was my first and last time i will fly with these airline",SpiritAir,trip_advisor,['Responsiveness']
129,BUEN VIAJE,"Buen vuelo, la atención correcta, lo unico malo es que es pantalla unica para los pasajeros, no es por cada asiento. La comida lo justo. En resumen buena aerolínea.",Avianca,trip_advisor,['Tangibles']
130,"un poco mejor que otras, al menos tiene más estacio entre asientos","Muy puntuales en la salidas y el embarque muy rápido. En comparación a otras aerolineas utilizadas como latam, ski y gool, el espacio entre asientos un algo más amplio, permite más movilidad, la cabecera permite afirmar la cabeza a un adulto si viajas con niño debe llevar cojín. El servicio a bordo pobre, y lo elegido en esta oportunidad estaba incomible de tanta sal, nada pensado para niños.",Avianca,trip_advisor,['NA']
131,Cancelled and stranded. no answers,Cancelled and left stranded...economy airline has now cost me $1000s to get back home. This is the new Ryanair.,SpiritAir,trip_advisor,['Responsiveness']
132,Very helpful and friendly,The price was great and so were the attendances. I would have liked to have blankets on board as it was very cold to me.,SpiritAir,trip_advisor,['Tangibles']
133,Nunca mais.,"Foram seis longas horas de voo internacional (mais 3h após conexão), sem nenhum entretenimento, comida e água só para quem comprasse, poltronas que não reclinavam, e tudo isso num assento sem janela. O pior foi notar que eles diminuíram ainda mais o espaco das fileiras 15 para trás, deixando os passageiros extremamente desconfortáveis, para obrigá-los a pagar extra para reservar as poltronas da metade da frente do avião. E custou barato a passagem? Não! Mais de 3 mil reais de São Paulo a Punta Cana. Nunca passei por isso em outras companhias aéreas e não voo nunca mais pela Avianca.",Avianca,trip_advisor,['Tangibles']
134,Southwest scheduling is worst that all in the world..,"1/3/23 3277 supposes to depart from SMF 11:15 am but was delayed to 12:20, then, 2:30 then 3:30. Around 10:30am, I got an text indicated I was re-booked to 3314 flight departing 2:30PM instead of 3327; However, after checking the website around again, the 3277 is departing around 12:30PM and my new flight 3314 was delayed till 4:00PM. This is a joke, right.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
135,Liar,"Delta used to be good, but now it has gone downhill. We couldn't take our flight and they emailed and said will issue a full credit back to my bank. But they lied and no refund ever happened. When we asked they ended up giving us an ecredit $400 short of our original payment! Be aware this company will not do what it promises.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
136,Poor experience from the start of trip,"1. The web systems were down. Although you have done a web checkin and the call center confirms that you are checked in you still can't print your boarding pass as the system is down. 2. The ground staff at counters is highly arrogant. You ask for anything and they don't have the authority. When asked who has authority.. He or she is not available. 3. People can break the queue and the ground staff has no control over it 4. The in-flight at the gates staff is just flirting and guiding the wrong alley. ""On your right""..whereas the seats are on the other side and you have to go back to the middle of the plane and switch back to the other side 5. The flight is delayed. 6. There is a gate change from what is printed on the boarding pass. 7. They want extra money for a small laptop bag which weights less than 2kg but are not ready to be supportive when you tell them you have eye lens covers inside. 8. Btw, you can still buy from duty free shops and take 3 bags but not one that has essential items. 9. Your connecting flight seats can't be chosen and confirmed. Neither by yourself nor by the ground staff. So after one terrible boarding experience you just have to gear up to have another terrible experience at next airport where you have to run to get your seats confirmed Ek 513 A terrible experience to have journey with emirates. Not an airline I would recommend to near and dear ones.",Emirates,trip_advisor,['Responsiveness']
137,Worst airline / la peor aerolínea ,"It was a terrible mistake use this airline. It's flights are always delayed. I lost my connection flight to Panama. They put me in another flight the next day (not even direct, with a layover in San José) , and this flight was delayed too. Don't use this airline ever. Sus vuelos siempre están retrasados. Perdí mi conexión a Panamá. Me pusieron en otro vuelo al día siguiente (ni siquiera directo, con escala en San José) y ese vuelo también se retrasó. Nunca usen esta aerolínea.",Avianca,trip_advisor,['Reliability']
138,Disappointing - again.,"This the third year in a row that we have flown Emirates business class, and it’s probably going to be the last. This is solely down to the abysmal vegetarian food, which, if anything, has got worse each time we have flown. On this occasion I found the food on the outward journey to be inedible, and I left each meal untouched. The return journey was only slightly better. For me the problem lies with often being served with tasteless vegan food, even though my booking states western style vegetarian. We are seriously looking at flying with Qatar next time.",Emirates,trip_advisor,['Tangibles']
139,Great flights from Australia!,One of the best Business Class that I ever flight. Good staff members plus good service during the entire flight. The new lounge at the back of the plane is very nice when you want to get some drinks or food but outside your seats.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
140,Leg Room and Entertainment,I always fly JetBlue I always ask for emergency exit seats as there are only two seats by door. No matter where you sit there is more legroom than most Airlines. You also have the option to rent movies or watch numerous channels for free.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
141,Angry Stewardess Ruling the Aisles,"Flying from Houston to Toronto (the final of 4 flights taken), we encountered extremely rude and seemingly hostile stewardesses. A woman was unfortunately double booked in a seat and was yelled at for finding another spot. She snapped when someone asked what the ""mist"" was that was coming out of the air-conditioning, told us that there was no ice onboard due to Covid and no alcohol served on board due to Covid. Mid flight, she got on the PA and yelled at everyone to stop gathering in the aisles at it is a safety issue due to CoVid. - I looked up and every single person on the plane was wither asleep or in a daze. Nobody was even up. Now, I get that safety is the number one concern, and that everyone needs to do their job, etc but this is also a ""service"" industry and would like to believe that comfort and making customers feel at ease are a big part of the business. Not sure if this was a one off, if this woman was having a ""bad day"" or what the situation, but for the price we paid, this is unacceptable behaviour.",AirCanada,trip_advisor,"['Assurance', 'Empathy']"
142,Modern and Comfortable JetBlue Flight,"The brand new JetBlue planes are phenomenal. Comfortable, reliable wifi, brand new working screens/features. Everything is updated and feels top notch even just paying for regular tickets like we did. Latest movies available to watch apart of a large selection of free newer and older movies. Nicely lit, friendly and helpful staff, comfortable seating and more. I usually don’t look forward to the process and discomfort of flights but being seated in these newer planes is always something to look forward to. Very relaxing on our quick flights from BOS to San Juan, PR.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
143,Allegiant Airlines Does Not Care,"I arrived at the airport to see my flight and several other flights were cancelled. The skies were blue and clear. After 1.5 hours in line to speak with an agent we were told the reason the flight was cancelled was due to too many airplanes were in the air. What? What? Don’t airlines file flight plans? The agents could not reach route us to anywhere near our home because all those destinations flights were also cancelled. No hotel and furthermore no rental cars left at the airport. And even if there was a rental car we would not be able to drive it one way to Tennessee. The worst customer service I have ever experienced. I will never, ever fly Allegiant again and am already telling as many as will listen about how Allegiant does not care about the horrible bind they leave their customers in. #allegiantsucks",Allegiant,trip_advisor,['Responsiveness']
144,Pleasant Surprise,"As Jet Blue does not serve my home airport this was our 1st opportunity to fly with them. We didn’t expect much as they are considered a discount airline. But we found the seats with adequate space, service was very good, and with free entertainment (bring your own ear buds), we were pleasantly surprised.",JetBlue,trip_advisor,['Assurance']
145,I WILL NOT RECOMMAND TO ANYONE,"Never fly in emirates!!!!!!!!!!!!!!!!!!!!!!! I had a huge impression on emirates and I alway recommend everyone to fly emirates but after this experience I would recommend everyone not to prefer emirates.Such an irritating wrost customer services they had. Emirates better improve their customer services! Issue 1: I’ve booked 3 tickets for me,my wife and an infant from JFK to Hyderabad while booking itself I did confirmed that my infant is getting a Basenet but right before the day of my flight emirates confirmed that basenet is given to baby only from JFK to Dubreduculesai and from Dubai to Hyderabad asked me to keep on my Lap which is ridiculous . If I had to keep my baby on the lap then not sure why did they charged for the baby. I should clearly mention while booking itself that half of the travel basenet is not provided but it never happened . Where is the safety for the baby. Issue 2: I tried to check-in before 24 hours and it didn’t allowed me check-in and then reached out to customer care after 6-7 hours they did connected and after details continuous discussion found that they added 1 infant as 2 with same name ,same details as 2 one with mother and 1 with father. We understand mistakes can happen and asked them to correct after emirates confirmed I did tried to check in after a while but still the same issue persists and tired of calling of them. After all these it clearly shows that emirates nerves bothered about customer satisfaction and safety while flying .",Emirates,trip_advisor,['Responsiveness']
146,No Lounge Access at Anchorage,"Air Canada to Vancouver is considered a domestic flight (go figure). There is a lounge at the terminal but Air Canada business class does not have access to it. This is one of my ongoing complaints about Air Canada. While it is a superior airline in every other way, it should, in my view, ensure lounge access for business class travellers in every airport in which there is a lounge. Not doing so is a disservice to the clientele it wants to attract.",AirCanada,trip_advisor,['Tangibles']
147,PN and PZ missing from expert mode?,URL: URL,UnitedAir,reddit,['Tangibles']
148,Sucked. ,"What used to be a discount airline with people who seemed to care has been going down hill. I book my flight then they want to charge you to take a carry on, charge to check a bag. Ect. Suddenly it not as cheap as you think. In the airport coming back they want people in certain rows to consolidate there bags. At the airport ready to board is NOT the time to ask me to consolidate my bags. If you can’t well that’s another 50 bucks. Plus you have a empty bag you now have to dump. It’s getting weirder every year. I don’t think I will fly with them next year.",Allegiant,trip_advisor,['Responsiveness']
149,Delayed AGAIN!!,"Used to LOVE JetBlue but in the past few years 7 out 10 flights have been delayed an hour or so, usually due to ""mechanical problems"". My recent flight we were told our plane was ready but the pilot and co-pilot had not arrived! Once we took off (over an hour later) the TVs were not working and we were told everyone on this flight would receive an email within a week containing a $15 credit voucher...it never happened.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
150,Poor quality,"Poor quality of services (check-ing, baggage drop off, and food) considering the price you pay. Also the airplanes are not the latest tecnology nor confortable.",AirCanada,trip_advisor,['Tangibles']
151,I do not wish this airline on my worst enemy !,"Literally the worst airline to exist. I guess this low budget airline comes with low budget employees and archaic systems . An error message kept coming up everything I would try to check in at home. The next morning, when I get to the airport and relay the issue, they say they can not check me in and I need to rebook??!? I hope this airline shuts down just like WOW airlines. What a joke",FrontierAirlines,trip_advisor,['Responsiveness']
152,Personal Bag Recommendations,"I was looking at travelpro totes and bags to match with my luggage, but it seems that they are 2 inches larger in depth than the limits. Any recommendations for bags that will fit?",AirCanada,reddit,['Responsiveness']
153,Nana goes to the beach,"Excellant flight for a very good price, on time, no long lines it was great will go again and fly with them when possible.",Allegiant,trip_advisor,['Reliability']
154,Worst company ever,We flew from Melbourne to Dublin in December 2022. Emirates lost one of our 30kg bags After 4 months of going back from one department to another and a multitude of phone calls and emails Emirates just blatantly washed their hands of any responsibility. Their reasoning is that because they put the luggage on the plain in Melbourne is not their problem that it didn't arrive in Dublin I never experienced such a deplorable customer service and disregard of customer belongings.,Emirates,trip_advisor,['Responsiveness']
155,Worse service,"I had the experience of flying with spirit airlines April 15 with a connecting flight from Cancun to Los Angeles. The agents at connecting terminal in Houston were the worse and rudest agents (Luis to be specific), would not recommend this airline to anyone. I learned my lesson you get what you pay for",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
156,Upgraded Boarding Rip Off,"Buyer Beware! I have flown Southwest for over 15 years and usually don't have a problem. That has changed and want to make people aware that the ""upgraded boarding"" after you check in is a bit of a scam. When you check in it gives your boarding place for all flights if you have a connection. You don't check in separately for each leg of the journey. We have a connecting flight and even though I checked in 24 hours exactly to the minute before my flight, we were in the 2nd B group to board. We decided to purchase the ""boarding upgrade"" to avoid any issues with our connecting flight. It was $100 to upgrade and it only upgraded the first part of our journey. There was nothing that indicated it would only be for part of our trip, and at that price is a total rip off. We feel if you don't buy the Early Bird they just put you in the 2nd B boarding section to force you to buy the upgraded boarding. Called their customer service and was told they could do nothing and sorry. Shame on Southwest. They need to make the upgrade information a lot more clear. My advise, buy the Early Bird for one in your party at the beginning of your purchase to avoid this outrageous fee that nay cover all your flights or may not. Lesson Learned.",SouthWest,trip_advisor,['Responsiveness']
157,Worst airline and experience ,"Worst experience ever, our flight from lima to FLL was delayed, therefore I lost my flight to Baltimore. They couldn’t gave me a solution, they wanted to send me on a new flight 3 days later. Cheap it’s not always a better option. This was a real nightmare, huge lines for costumer service and no solutions",SpiritAir,trip_advisor,['Responsiveness']
158,Mrs,Good on my way out but a little rounchy in the way back. If my next trip can be made better I may fly again with spirit but I am just not sure.,SpiritAir,trip_advisor,['Tangibles']
159,The best protection is self protection,"After I boarded and was seated another passenger came down the aisle and seated himself immediately across the aisle from me (I was in an aisle seat and so was he). He was coughing heavily and his breathing was very labored. He also seemed to be perspiring. I asked him to please move back a few rows. He cussed at me but did so. Since there was no attendant around, and there was an empty aisle seat a few rows from where I was seated, I moved up the aisle and took a new seat. Just an example of self-help.",United,trip_advisor,['NA']
160,DO NOT FLY,"Amongst the rudeness of the staff the extra fee for a carry-on is absolutely ridiculous. I have never flown on an airline where your carry-on was not free. The flight back was even worse on the way back, a majority of the staff needs to be terminated and just start fresh; or have a customer service class, completely ridiculous. We were getting yelled at for asking basic questions because she was giving out confusing information. Wish there was an option to click 0 for likeliness to recommend.",SpiritAir,trip_advisor,['Assurance']
161,Picked good seats!,"I selected the last two seats on the right, 51A and 51B for our direct flight to Honolulu from Chicago. Neither my fiancé or I have ever flown this far, so we really had no idea what to expect. Packed extra snacks, our electronics, downloaded the United app and settled in. All in all the flight wasn’t that bad, the seats were perfect. No one behind us, lots of leg room and room to walk around. Flight staff was attentive and personable. The only draw back was our flight was delayed by 2 hours taking off. We had already boarded, so our 9.5 hour time frame on the plane turned into over 11 hours. That was tough. Selected the same seats for the flight home. Worked out great again and we arrived back 30 minutes early. Yay!! Would go direct again and in these same seats!",United,trip_advisor,"['Reliability', 'Responsiveness']"
162,Flight with Avianca to San Juan,"Nice Flight, Avianca should take again some direct flights to the Caribbean like Barbados used to be, we do not have to go to Miami every single flight and then wait 4 or 5 hours until the connection, with this airline is amazing and direct",Avianca,trip_advisor,['Responsiveness']
163,Worst Customer Service ever!!!!,We tried to change our flights back from Europe to Medellin! We booked Business Class both ways! We tried to reach International Call Center... we called them 8 times... every time explaining again and again that we want to change the date for the return flight!! Always after 5-7 minutes the system of the call center hang up on me!!! I am going crazzy... they have my email but not respond to me!! They got my phone number... sometimes they tried to call me back - but they could not hear me.. although I did not have any problems with my phone!!! Last night we tried again to call them at the airport in Medellin (Colombia) - we stayed 1 hour on the phone - 3 times they connected us to other people...then again hang up on me!!! What the Fu... going on with this company!!?? That was the last time i booked Business and International flights. The airplane was safe!! The service and food on board was Economy Class... not Business!!,Avianca,trip_advisor,['Responsiveness']
164,Flying Business can be a trying experience if your in the wrong seats,We had the first seats on this flight on the oldest 767 in their fleet. One Trolley for the whole section. They started to serve from the left hand side so 30 minutes later arrived at seat 1. I said the first shall be last and the last first. The stewardess said she was not even half way as she had yet to serve the other side with twice the number of passengers. So the final passengers on the lefthand side of the plane received nothing for well over an hour. Why the couldn't have used two trolly's is a mystery only Air Canada can explain. The entertainment system was disconnected three times during the flight on the fact that part of the economy class could not make it work. They also collected the headphones early so missed the end of the film I was watching. Altogether a dismal experience. Pity BA do not fly direct to Ottawa. I feel sorry for the crew having to cope with an aircraft that should have been scrapped long ago,AirCanada,trip_advisor,['Responsiveness']
165,Worst experience ever ,I filed for delayed baggage claim even though I qualified for compensation I never received any. I wrote a follow up email nobody ever got back to me.,AirCanada,trip_advisor,['Responsiveness']
166,Início de viagem a New York,"Fomos a Guarulhos para pegar um voo a New York. Sistema de marcação de assentos nos colocou sentando em filas separadas. Estávamos viajando numa segunda lua de mel e fomos até SP separados. No mais excelente voo - pontual, aterrissagem precisa e impecável.",Avianca,trip_advisor,['Responsiveness']
167,Casi me quedo sin vuelo,"Para ir de Lima a Bogota denigraron el avión a uno mas pequeño y casi me quedo sin vuelo. Les recomiendo hacer siempre el web check in para de esa forma asegurar su asiento, xq a esos clientes les dan preferencia al momento de abordar.",Avianca,trip_advisor,['Responsiveness']
168,Good with no problems,We had an uneventful flight from Vancouver through Frankfurt to Amsterdam. It was a fairly comfortable flight as flights go these days. The meals were okay although they were heavy and not all that appetizing. The in-flight entertainment options were limited at best. Check-in and boarding were very good.,AirCanada,trip_advisor,['Tangibles']
169,Horrendous Service,"Due to the incompetence of the Australian Government my friend did not get her tourist visa in time despite applying in May for an early July flight. The cost is a substantial 1,769 British pounds. Avianca say I must contact the travel agency. Both have been contacted and cannot confirm flight cancellation. This is an appalling way to treat customers. My friend will fly at another time this year and wants a travel credit. Other airlines are able to do this efficiently, but not Avianca. You have lots of capable people in Colombia - hire them and up your game - start treating customers how you would want to be treated. Not with contempt.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
170,“Best Airline”,I have been flying them since the beginning I happen to live in New York. Of course this is their major hub and I can be anywhere in the country on a direct flight from JFK even the Caribbean and South America. They are very very good at customer service and getting better at retrieving the luggage and arriving airports that definitely needs to be worked on. Comfortable aircraft are usually stay in even more space seats I am in Mosaic member with them. Highly recommend them especially if you live in New York metropolitan area. Kev🐗🇵🇷👍,JetBlue,trip_advisor,['Assurance']
171,A La Carte Travel on United,"United Airlines provided a safe and comfortable flight: the seating was comfortable, the leg room was okay and the food was nicely served and pleasant. Given all that, what's the problem? My issue is there were additional fees for just about everything on the fight. Of course seating was included, but to avoid being in the middle seat, there was a fee. Carry on luggage was free, but to check a bag cost more, Forget about making any changes no changes are permitted in basic economy. I would take this flight again, but would need to be very cautious when making another reservation.",United,trip_advisor,['Responsiveness']
172,Boss,"Awful customer SERVICE. The Bag check is a complete joke. We pay in advance $150 to get a special check pass, arrive to the airport well over an hour in advance only to spend 20 minutes driving in circles because their economy parking lot was closed with no signage. We get to the service desk and the rude employee lets us know our trip is ruined because we missed the BAG CHECK BY 5 MINUTES..45 MINUTES BEFORE ACTUAL Departure????? SO THE 1 LOUSY FLIGHT THEY OFFER WE CAN PAY AN ADDITIONAL $180 TO REBOOK however if we ditch our bags we already paid extra to supposedly check early SINCE WE WERE DRIVING 3 HOURS TO CATCH THE FLIGHT WITH FRONTIER, we could still board our flight........Being in real estate and constantly traveling I can promise I will never fly FRONTIER AGAIN NEVER!!! GARBAGE!!",FrontierAirlines,trip_advisor,['Responsiveness']
173,My experience to purchase the ticket was ridiculous,"The only reason why I gave 2 out of 5 (instead of 0 out of 5) is bc I did not encounter particular problems with Spirit when I first flew with them last year. This time, I tried booking the ticket online and failed over 5 times (btw I was able to purchased couple items on other websites just fine before this that day). Every time I fail, bc the website is acting odd, the price kept going up each time. At my original try, it was somewhere b/w $60 and $70 for the trip, after few times, it became $89 🙄 ALMOST FELT LIKE THE WEBSITE IS DESIGNED TO PURPOSELY FAIL MY PURCHASE TO INCREASE THE PRICE!! I finally booked the ticket and received a confirmation email. After my ticket is confirmed, I received another email saying that for my payment I need to call to verify my card info with the agent. Are you kidding me. The company is begging me to get rid of me😂 When I called, they mentioned the purchase has been cancelled. So I explained that I got a confirm and then I was guided to confirm my payment to confirm my confirmation(?), I stayed on the phone waiting for the agent for a long time, then instead of me simply confirming my payment details, I am told that my ticket is cancelled, now I have to purchase the new ticket. I tried to remain calm and kindly asked them to endorse the price of the ticket which I just got confirmed, but they said that my ticket is cancelled and I need to re-book the ticket for now $112! I mean, are you kiddiny me? To me, this is almost like a scam to waste customer's time. It's like they put a really low price as a bait and makes customers fail few times to make them pay higher price. I really did not even want to pay a single penny for this sort of service. In the end, I just found a ticket from a very well-known, large-scale airline for $96 (cheaper than the last offer from Spirit) and had absolutely no problem until I got confirm and the ticket, which took less than 15 mins as opposed to a total waste of 3 hrs. The agents were professional and I understand they follow the guidelines, but my overall experience was exhausting!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
174,"Service, Value and Comfort","Air travel is so frequent that value has become the buzz word. jet blue provides just that and maybe more. Most important the flight was ON TIME for an early am flight. The aircraft is well maintained and the flight relaxing -as they the right amount of leg room (extra fee), specially since the check in process today can be very demanding and stressful as if there is not enough to worry about after arriving at your destination with family. I do not like an extra fee but then Jet blue does not skimp on leg room. Finally there is great space for the overhead bag and a smaller one below the seat. The return flight from JFK was also good but arrived late as we were stuck on the tarmac for over an hour waiting for takeoff, altho the security check in process was so smooth -the best I've seen for a family.",JetBlue,trip_advisor,['Tangibles']
175,Thanksgiving debacle,"On November 23rd, I arrived at PGD a little over an hour before my flight left at 7:15. My grandparents and I, traveling to Peoria for thanksgiving, went through security and came to find that something went wrong when I tried to check in on the Allegiant Air app the previous day. The TSA officers were very helpful (especially since the airport wasn't busy) and told me to go to the airline desk and ask for them to simply print off my ticket. The Allegiant representative at the ticket counter was extremely rude when I asked if she would print off my ticket. Saying that because I didn't successfully check in over an hour ahead of time, she would not print me off a boarding pass. Please keep in mind that it was no later than 6:40am and there were no lines. Instead of trying to get me on the plane, she started listing off other possible flights that I could take. None out of PGD. She proceeded to charge me 94.50 to change my flight from PIE (St. Pete) to Springfield, MO. Not Springfield, IL. While all of this is going on, I could still be getting on the plane. I finally was booked for a flight from St. Pete to Rockford. Which required renting a car (>$150), taking an uber to Peoria from Rockford ($140), and other expenses such as gas, food, and most importantly time. I am a VERY frequent Allegiant traveler and I have never been more disappointed. My family, who travels Allegiant more than myself, is even more upset. I will surely keep this in mind when purchasing my next plane ticket.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
176,Something fishy,"We have flown with Emirates on a number of occasions with out issue. Flying out no problems, first leg on the great A380, second leg from Dubai on an older aircraft which was ok, the problem arose on the return journey. Leaving Bangkok an hour delay, no big drama as we were flying back to Manchester via Dubai. On retrieving our cases at Manchester, it soon Became apparently all was not right with our cases (2). There was a foul fish like smell coming from both case's, which we really noticed once we retrieved our car and put the cases in, meaning the 40 minutes journey home was very unpleasant, after traveling for 17 hours. On arriving home we imidiately emptied the contents of both case's into the washing machine, and washed down both case's with hot soapy water (hard shell). Both case's were left outside overnight to Air. The following morning it was clear both case's had to be disposed off, as the smell was still unbearable, strong fish like odour that had seeded to seep into the zip area, and inner linings. I took photos but where no very clear. On contacting Emirates, after 3 days there response was very disappointing, weak apology with my claim bein LPg met with scepticism. It was clear that the airline was at fault, obviously something was spilt in Transit, resulting in having to purchase 2 new case's. After paying in excess of £1400, with seat upgrades, then to be told, it was our problem no there's, well that was the last time I will fly with Emirates",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
177,Awesome price,"Great price for round trip and a short your and 45 minutes flight, and then a quick 20 minute drive to the best sunsets ever. Great smooth take off as landing.",SouthWest,trip_advisor,['Tangibles']
178,CANCELAN UN VUELO Y DENIEGAN EL REEMBOLSO,"Trato inaceptable por parte de esta aerolínea. Llamo y me cuelgan. Me cancelan un vuelo, solicito el reembolso y me lo deniegan. ¿El motivo? No lo sé, porque nadie contacta conmigo ni me ofrece una solución. No me indican tampoco por qué cancelan mi vuelo ni dan facilidades a los clientes afectados. Me he visto obligada a comprarme otro vuelo y encima no me hacen mi reembolso. LAMENTABLE.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
179,Winter Recess/Spring Training trip,"Never had a problem flying with Jetblue. Although I will say while boarding my flight back to JFK, at the last second, they checked my carry-on at the gate citing it was too large. This was the exact same carry-on I was able to bring with me with absolutely no problem. No big deal though. The airlines would have less of a problem with overhead space if they would just include 1 checked bag with the price of a ticket. Oh the good old days!",JetBlue,trip_advisor,['Tangibles']
180,Best flight experience!,"Using points I upgraded to Comfort +, and was not disappointed with the upgrade at all! More leg room and drinks during the flight made it a nice experience. Flight left and arrived on time, and the level of customer service was excellent. Will be flying Delta as much as possible.",Delta,trip_advisor,['NA']
181,Lost luggage,"Allegiant is a cut rate airline in every way. I have flown with them before and delayed flights and curt employees is the norm. But on my final flight with them (direct flight from Vegas to Colorado Springs) they lost my luggage. Not delayed. LOST. GONE. After only 5 days they declared it officially lost and sent me the claim forms. I'll never get reimbursed for what the contents were worth. (""Depreciation"") I seriously doubt anyone ever even looked for my luggage. Why would they? They don't care. If you can-AVOID THIS AIRLINE",Allegiant,trip_advisor,['Responsiveness']
182,Problems at every turn…,My third time with Air Canada and every experience has been terribly stressful. The consistently book their connecting flights too close and almost always are delayed for a variety of reasons from maintenance to baggage issues. You are left running in the airport to make your connection or just completely miss it. Overnight layovers and lost bags are almost expected. Will choose any other airline no matter the cost if there is an option.,AirCanada,trip_advisor,['Reliability']
183,Excellent 35 minute Flight from Coca to Quito,"Ecuador's national public holiday is on August 10, known as 'Día del Primer Grito de Independencia de Quito' and marks Quito's declaration of independence from Spain in 1809. Normally taking a bus in Ecuador is an adventure well worth it, but the delays and waiting online would be stressful, today. We decided to take the 35 minute airplane ride from Coca to Quito. Cayambe the volcano chose to hide from us but the view from the airplane window was entertaining enough for us.",Avianca,trip_advisor,['Tangibles']
184,They rip you off,"I got an email reminder to select my seat, so I used their app and paid for it. They didn’t give me the seat I paid for and wanted to charge me more later that day when I noticed it didn’t go through.",SpiritAir,trip_advisor,['Reliability']
185,I would rather be water boarded,"I have never been more cramped and uncomfortable anywhere in my life! I find it utterly unbelievable that the FAA allows them to fly a plane that the seats are essentially cheap lawn furniture bolted to the floor, no recline, no air rests.......pure torture, skip the bargain basement pricing, you deserve better than this death trap",FrontierAirlines,trip_advisor,['Tangibles']
186,36 hours in San Francisco,It doesn't matter how long I stay in San Francisco. I always leave vowing to return. The flights are quick so it's easy to commit to going back. Delta's first class service was fabulous. Thanks to my 360 traveling companion for making sure that we fly in style. And I don't mind waiting for my flight when I know that I can hang out in the Delta lounge. My only negative comment on the Delta lounges is when single travelers spread their stuff out on both sides of themselves so that only every other seat is available and people traveling together have to split up.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
187,Changed my opinion of Air Canada,"I have often criticized Air Canada and have preferred to fly West Jet. Out recent booking my family of four used our Air Miles. The flight crew was professional, friendly, and on time. The planes were newer and comfortable for the 7 hour flight. Only the flight back from Vancouver to Edmonton was there any problem with the earphone plug in with the on board entertainment. The check in staff we also friendly and accommodating making our check in procedure an ease. I even had to contact the international travel customer service line as I was not able to access my booking reference number to check in. The customer service representative maintained security protocols and was able to assist me once I provided her my passport number. She was patient while I had to go back to my condo in order to get and did not request me to call back. The only concern I had with the customer service was their location which was in Tampa Florida. That seems odd since it is a Canadian company that has been given government (tax payer) assistance in the past; but that is a political criticism and not a reflection on my flight experience. The only reason the review is not excellence is because of the difficulties with the on-line selection of the seats. For what ever reason, once I had selected the seats it was taking me back to the beginning, giving the impression that I had not selected the seats. I would consider travelling with Air Canada again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
188,Vacation to Punta cana,First time flying southwest. Everything went off without a hitch and everyone was very nice. Great flight coming and going. We'll definitely use again.,SouthWest,trip_advisor,['Responsiveness']
189,The seats were actually designed by someone.,"Southwest is generally a pretty good airline. The staff are professional and have a sense of humor. We don't mind the boarding process and like the free bag. If you make it to an exit row or if the flight is really not filled the experience is generally okay. But the flight on Friday, December 13 to Phoenix was full and only regular seats were available. Someone actually designed the seats so that your knees are jambed into the seat in front of you and your shoulder is in the isle and your spine is only straight if you are in the middle seat. Then they crammed them into an airplane, and Southwest bought the airplane. I had three hours to contemplate this cruel insanity and am compelled to share it.",SouthWest,trip_advisor,['Tangibles']
190,Only thing that works is paying for your flight,"They are not interested in paying for anyone to talk to you for any reason. It would be funny if it was not so expensive. They should be embarrassed. Try to call or chat, online constant waits of 2-3 hours ... and while waiting for a chat person our connection timed out and the website logged me out after an hour. If you get no service you can not really blame anyone but yourself for engaging them.",JetBlue,trip_advisor,['Responsiveness']
191,Great experience,"Great service, on time ( early ) , perfectly clean planes, polite and friendly flight attendants and pilots 👌🏼",SpiritAir,trip_advisor,['NA']
192,Southwest Customer oriented,"Southwest gives the ""best"" customer service. Other airlines should get their training. Very helpful in getting passengers on board and seated quickly.",SouthWest,trip_advisor,['Responsiveness']
193,Jada rocks!!,"I missed my flight despite arriving early enough (parking lot full, only one exit lane open and delayed 30 minutes due to patron unable to pay toll, shuttle issues etc). I tried kiosk for boarding pass with no success. None of that was fault of Spirit. My flight was to leave at 12:07 and while standing at desk at 12:06 JADA - Beautiful JADA called someone trying to get me on that flight! Ten minutes earlier while standing in line another rep dismissed me saying “you’ll have to rebook”. Had she shown same enthusiasm as JADA I’d have caught my flight since it was 30 minutes delayed taking off. Spirit is so lucky to have JADA!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
194,Great experience,"I flew over the holiday weekend to visit a sick parent and had absolutely no issues! We left on time and arrived safely 10 minutes early! I appreciate the pilots and all the staff for making this possible. The movie selection was great, the free headphones and snacks were awesome. Thank you all!",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
195,I continue to be amazed by Southwest Airlinesde,"For this trip, I didn't use SW's great curbside check-in because I needed to move some items from bag to bag and wanted to do that inside. The check-in kiosk provides boarding passes and bag tags. The bag tags have instructions, but an employee offered assistance. Tag your bags - 2 are free unless overweight - and take them to bag check when you're ready. No lines. TSA check was fast. I had been alerted a day in advance about a one-hour delay, but it didn't affect my connection. The SW agent kept travelers in the boarding area laughing as he cracked jokes about lining up numerically. Families traveling with children 6 and younger board after group A, so being in group B isn't bad for those who want to choose a seat away from families. I was very thirsty and asking for additional water was no problem. As we were leaving the plane, someone came onboard and asked if anyone needed wheelchair assistance before he released the wheelchair that had been requested. I have yet to meet any SW employee who is not focused on being positive. Not just courteous, but actively positive. They want to help.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
196,Great experience,"Great experience! Onboarding went relatively smoothly, the staff were nice and the deplaning went good as well. I was concerned about the weather at my destination, but we made it on time and had a great landing. Great movie selection and acceptance snacks.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
197,"Low rate, great value","Great flight, low cost and good service. Not al least should give coffee and water for free. That's something basic that should be given to the passengers.",SpiritAir,trip_advisor,['Tangibles']
198,Shoddy second class service,"First, the airport did not honor the fact that frequent travelers have paid to be identified and crowded everyone in a cramped area where there was no way to maintain distancing. SHAMEFUL! Flight 1646 broke down on the flight line and was eventually sent back to the gate, the flight was delayed several hours to replace the plane. All the while everything associated with United’s procedures fell woefully short maintaining the safety of the customers regarding the virus. Your staff, accommodations, equipment, process, all would get an ‘F’ if graded. You put the lives of everyone o that plane in jeopardy because of sloppy procedures and overcrowding!! And with all the inconvenience, United’s staff offered nothing more than a “this kind of thing happens all the time,” type apology.",United,trip_advisor,['Responsiveness']
199,WORST AIRLINE EVER,WORST AIRLINE. MISSED MY FLIGHT BECAUSE THEIR KIOSKS WERENT WORKING. TRIED TALKING TO A PERSON AND THEY BRUSHED ME OFF AND BASICALLY TOLD ME I AM SOL. THEN AS I WAS TRYING TO CHECK MY BAG AND FIGURE OUT HOW MUCH I OWE I KEPT GETTING MULITPAL ANSWERS. AND WHEN I MADE IT TO THE GATE FINALLY I COULDNT BOARD AND THE STAFF BASICALLY SAID I AM SOL AND IT WAS MY FAULT FOR NOT GETTING HERE EARLY WHICH BY THE WAY I WAS 3 HOUR EARLY FOR MY FLIGHT. AND STILL SOMEHOW MISSED IT LIKE REALLY!!!!!!!!!!!!! IT MY FAULT CUZ YOU HAVE HORRIBLE AS WORKERS !!! OKAY THANKS FOR NOTHING. DO NOT I REPEAT DO NOT USE THIS AIRLINE WORSE ONE EVER.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
200,Pésimo servicio,"Vuelo de 9 hs, los asientos no se reclinan, sumamente incomodos. Durante el vuelo no te sirven ni alimento ni bebidas.",Avianca,trip_advisor,['Tangibles']
201,Another good flight with Southwest,We left Montego Bay Jamaica a little ahead of our 11.30 flight to Ft. Lauderdale. The flight was only about 3/4 full so there was empty seats. The connection to Jacksonville was also partially full and arrived early also. Always enjoy this airline do to scheduling and pricing. Recommend!,SouthWest,trip_advisor,['Reliability']
202,A comfortable flight,It was a smooth journey. The flight attendants did all they could to ensure our comfort. Food and drinks were in abundance. We had blankets to rest during the long trip.,Delta,trip_advisor,['Assurance']
203,Be careful!!!!!!,"This airline works a ticket price based on letters xs,x,m,x and xl…..they will give you the cheapest tickets “xs” luring you into get it for the price. However this selection won’t allow you to carry any luggage. Be careful if you select this option because if you end up needing to purchasing any luggage they will end up being the most expensive luggage you will ever pay for. Well above any price you’d pay in any other airline . Making your airline ticket price well more expensive than you were hoping for. It’s a total rip off. However, if you ever need to travel with this airline make sure you select “m” as your ticket price selection. This selection in the end if you ever need to carry luggage will be cheaper than “xs”. Just to be clear I paid 500 dollars “xs” plane ticket and 400 for two pieces of luggage.",Avianca,trip_advisor,['Assurance']
204,As good as it gets.,"Flew today from Boston to Nashville and was totally surprised by the fact that even though there were so many more people traveling then usual the flight was on time, ahead of schedule, landed early and the whole experience including baggage pickup at the carousel was probably one of the best I've had in 40 years of flights. The people at check in, the gate, stewardesses, pilots were all helpful, pleasant and just happy to be there.",JetBlue,trip_advisor,"['Reliability', 'Assurance']"
205,Pleasantly surprised by the service.,"It was my 1st experience flying with JetBlue, but it won't be my last. I fly a lot, former airline employee for an international carrier that has premiere service, so I rarely have high expectations for local carriers when I have a low fare ticket. I am just usually grateful that I am no longer standby. However JetBlue's aircraft was very nice, well maintained, flight staff was professional, and the free snacks and beverages were a good choice.",JetBlue,trip_advisor,['Assurance']
206,Gotta Love Delta,"We bought tickets to Aruba back in June. We were set to go the last weekend of January but decided on Saturday that we could not make the trip. Called Delta that afternoon to cancel. We had has a few schedule changes over the last few months but nothing to severe. When we called the agent said they would just refund me the money and not issue a credit. We received the credit back on my CC today, 4 days later. Thank you Delta. Just another reason I fly you almost exclusively. Great Service!!!",Delta,trip_advisor,['Responsiveness']
207,Service,"This airline is diferent fron any other domestic or international one. They really take care of their passengers, even in economy.",Emirates,trip_advisor,['Assurance']
208,Great Flight,"It is definitely not first rate, but for the money, this can't be beat. The attendants are always upbeat and friendly. I fly Southwest whenever possible and have never had a bad experience.",SouthWest,trip_advisor,['Assurance']
209,On time but food needs to be “First class”,"Flew 3 sectors on delta /delta connection 1st sector 757/200 Tampa /Atlanta food was pathetic for 1st class nuts and nibbles 2nd Atlanta/salt lake city 757/300 served lunch which you only had 2 choices/ no menus in first class just told what you could have ?????? Very poor for 1st class 3 sector EBR175 ,was just nuts and nibbles and No TV in first class ( this was a delta connection plane) when you pay triple the price for up front then you expect a very high standard,even premium economy on Singapore airlines is better value /service and food",Delta,trip_advisor,['Responsiveness']
210,Delta really sucks,Smallest seating space ever. I'm average size (6' 180lb) and my knees are pressed into the seat in front of me and my shoulders are wider than the seat infringing on my neighbor's seat. Worst airline for sure.,Delta,trip_advisor,['Tangibles']
211,Great flight,"The gate staff is friendly and very helpful. The crew on the airplane are funny, nice and very professional. The best part is that we left ON TIME and ARRIVED EARLY, that’s my kind of direct flight!",FrontierAirlines,trip_advisor,['Responsiveness']
212,Great company,This is a great company to fly with. Of all the domestic companies in the United States this is the best. I had a great experience. Although they don't feed you they still provide drinks and plenty of munchies that you can actually served yourself if you are hungry. I just wish they provide blankets to the economy class. I as very cold in the plane both eays flying from L.A. to JFK and back.,JetBlue,trip_advisor,['NA']
213,First Class Airline,"The service in Business/First class was incredible, from the VIP lounge to the lower fees for surfboards. The flight attendants did a wonderful job.",Avianca,trip_advisor,['Responsiveness']
214,Recomend,"I am glad that i choose Spirit Airlines because the service was great. The staff was friendly, clean seats, and not overbooked during the pandemic.",SpiritAir,trip_advisor,['Assurance']
215,Smooth flying,"Wasn't overly looking forward to a fairly long flight in economy altho I had bought an extra legroom seat. Well I shouldn't have worried. As usual Emirates were superb .. staff are charming, toilets kept clean and I was as comfortable as can be expected!! I expect my return trip to be just as good. Well done Emirates",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
216,never disappointed with jetblue,"have been traveling jetblue for a few years, especially to st.maarten. They are very accomodating to children and people that need wheelchair assistance. They rush you thru customs and assist you on and off the plane and help with luggage",JetBlue,trip_advisor,['Assurance']
217,Flight EK148 EK 147 AMS DUB,"As always very good service! We always choose Emirates. You will never complain for it. The staff is great on board, food and drinks ok. And we were always ont time! No stress, no worries.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
218,Customer service sucks,I just bought a ticket for $575 and now I wanna make a change for a different that cost the same amount on their website but they want me to pay $87. The only reason I’m traveling with them is because my husband already bought his ticket but it’ll be the last time. I never have that problem with American and their customer service sucks. This guy Alex doesn’t know how to keep his voice down.,JetBlue,trip_advisor,['NA']
219,Rude flight attendants,"My pre-trip experience was great. Check-in for my international flight was done electronically, in a simple and easy way. I received an email with an offer to select my breakfast option (business class). Email provided description of the options. I selected and received a confirmation email. When the time came to distribute breakfast, the flight attendant offered me to select out of two options that had nothing to do with my initial choice. When I mentioned that I made a pre-flight selection, she became irritated, and said that she does not have my order. When I had audacity to ask her what that means – (1) my order was not registered with United app, (2) my order was not delivered by the airline catering company, or (3) my order was canceled, flight attendant became more irritated and ruder. I decided not to ask more questions about the problem with the order. Since I have some dietary restrictions, I asked what is included in the offered breakfast. It was another wrong question on my side. Response was rude and swift – “I don’t know. Will you eat or not?”. She was rude not only to me and made this flight unpleasant. It is not my first experience with rudeness on UA flights. I know that UA does nothing about that. But I am still curious why the airline offers a choice of food, if they are not delivering it, and don’t even ask flight attendants to apologize if these choices are ignored.",United,trip_advisor,"['Responsiveness', 'Assurance']"
220,"CHARGED us for a flight THEY were late getting us to, and sent us to the wrong airport 6 hours later. No accountability","Missed our connecting flight due to a delay in the first flight being delayed, but they say it came in on time. Any time there is going to be a delay you could say it came in on time if you change the previous flights departure time to later, which ours did TWICE. The last time only a couple of hours before we left, so had no chance to change it. No one will help because they say the plane was on time. IT WAS NOT ON TIME according to the schedule that was supposed to come in an hour earlier. THEN YOU CHARGED US $75 EACH to put us on a flight to LAX instead of Ont where we had paid more to go to since we have no way to get home from LAX. THEN that flight to LAX broke down and we ended up waiting 6 hours in all for a new plane to take us to LAX where we didn't want to be in the first place. We got in at 3:30am, and had no way to get home. Finally got an Uber home for over a hundred dollars. Had no food, they gave us vouchers for twelve dollars, but all the stores closed at 10:00, and we were given the voucher at 10:15 so there was nothing to eat either, and nothing was offered free on the delayed flight once we got on. It was a nightmare, and all we are offered is a $75 credit for a future Jetblue flight, which will never happen. They keep saying the plane was on time, but only because the flight was changed twice, once at the last minute, then we were told to go to the wrong gate, which was also printed on our ticket. When we ran there the gate had been changed to gate sixteen at the other end of the airport. We made it -just barely, we are in our late 70's and nearly died trying to get there, but although the plane was still there, they would not let us on. THEN proceeded to charge us $75 each to change the ticket to go to LA where we did not want to go, and shouldn't have had to go if the first flight had left on time. All the agents say is that the plane came in on time and it was our fault for purchasing this flight with not enough time. It was the flight Jetblue gave to our credit card travel to sell to us, and had the times not been changed twice it would have been fine. There is no help or no one who seems to think that this is totally wrong on all counts and we will never trust Jetblue again. Waiting 6 hours in the airport was horrible, and nothing offered until after all the food places closed. Before that we were afraid to leave the area in case they called us to board, which they did do, but after standing on the jetway for 25 minutes they told us to go sit down again because the plane was not ready. Then just to add to the misery, our luggage was at Ont and was only available to be picked up between 9:00pm and eleven pm. We are old and can't drive at night and had no way to get it.",JetBlue,trip_advisor,['Responsiveness']
221,Never a problem,We love JetBlue. Never a problem and we travel with a handicapped daughter and companion/service dog. Never a problem with her equipment or the dog. Very friendly people.,JetBlue,trip_advisor,['Assurance']
222,Unpleasant Return Home,"I flew Emirates from SA to Bali via Dubai (obviously) & I have to say my flight was great! Food & service was amazing. On the flight from Bali I honestly don't know if it was just a bad day for 2 hostess's whom I tried to get assistance from because I got the opposite.I had asked the one hostess for a glass of wine, after about 20min and seeing her going up and down the aisle without even looking my way I saw it best to stop her when she went past again and asked her whether my request was being attended to or perhaps what I ordered was finished. She replied to me by saying she may have forgotten about me and will attend to me shortly. Another 20min passes by and a different hostess happened to pass by and I asked again for a glass of wine. About 10min later i get the glass of wine from the first initial hostess,seconds after getting the drink it spilled all over me. I probably pressed that button for assistance about 10 times before the hostess came by looking very annoyed and I asked her if there's a towel or anything that can help to dry myself up. She brought me about 4 sheets of tissue assuming she expects me to somehow dry my dress up with,the couple sitting next to me was shocked. I decided to go to the toilet. I got in and took off my dress & rinse it by the basin hoping to get the smell off. I went back to my seat with a wet dress & alot of disappointment. I did not ask for anything else the rest of the flight to Dubai. I didn't understand if I was singled out or why",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
223,United Doesn't Honor Reimbursement... It's Been 10+ Months,"This is a review of United's costumer service, baggage handeling, and claims department. We traveled from Copenhagen to Dallas in December and our bags were lost; we eventually got our bags back 6 days later. But before then, we had to purchase clothing, winter coats, toiletries, a suitcase, etc that amounted to over $1200 between the two of us. I submitted the claim in early January and was told we would receive the reimbursement within 30-60 business days. Nothing came until late May (1.5 months late) AND they made an error. We only received $180 because United didn't transfer the correct currency to my Danish account. I emailed United right away and was told the remaining balance would be transferred, give it 2-3 more weeks. Nothing came. July comes. I've called muliple United agents. Each time I spend 30+ minutes on the phone going back through everything, explaining how I was sent the wrong amount. My case was escalated by a manager in August; nothing happened. My case was escalated in September; nothing happened. I'm given the run-around, promised updates via email and phone calls, of course, no transfer happened. It's October 9, 10 months later, and once again I am on the phone with an agent (40 minutes this time) arguing for the money owed and promised. The latest lie is that since an agent offered me a $300 United gift voucher as an apology for the incredibily long processing time, my case is closed because I ""settled"" for the voucher. Who in their right mind would settle for a voucher that's 1/4 the amount rightfully owed them? I don't plan to fly United ever again. Your customer service is appauling and I deserve the money owed to me. We had to spend a lot of money on things we didn't plan for just before Christmas. Plus the stress of shopping for essentials, tracking our suitcases, wondering if the gifts we brought from Denmark would make it in time or at all. Additionally, I've spent hours on the phone over the last several months trying to get to the bottom of this. If you fly United, don't check your luggage. If your luggage gets lost, don't expect a refund/ reimbursement.",United,trip_advisor,['Responsiveness']
224,Love it!,JetBlue really knows how to treat their customers. I am a tall woman and always utilized the even more space service since they do not offer business class on my flight. The flights are always on time and the service is excellent. I travel quite often and this is my favorite airline. I really recommend this airline to anyone.,JetBlue,trip_advisor,['Responsiveness']
225,Great flight,"I had a great experience with Delta. Easy boarding, no hidden fees and comfortable seats. The flight was more than I asked for!",Delta,trip_advisor,"['Reliability', 'Tangibles']"
226,Horrible,First and last time flying Allegiant. Smallest seats I have sat in yet. You have to pay for all your luggage including carry on. Nothing complimentary. You even have to pay for your soft drink. Only airline that I have ever flown that ask for gratuity checking in my bags.,Allegiant,trip_advisor,['Tangibles']
227,Country Getaway,1st time wit Southwest and we were very pleased. We liked their loading procedure and the service on board was quick without disruptions.,SouthWest,trip_advisor,['Responsiveness']
228,Covid issues with AirCanada,"To my surprise they do not consider social distancing even at minimum . Passengers of another flight missed the connection due to delay so they accomodated them giving a seat next to me to the new passenger without any block out. The F Attendant was touching the passengers to guide them one of them even with her full body. When I asked her to keep the distance she pissed off. No sanitizing. I cancelled the flight, left it and purchased a ticket from westjet next day. It cost me 749 $ more, 1 day of work as a physician but it didn’t cost my life.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
229,Terrible Customer service and organization,The baggage check line was hours long and the only one in the entire airport like it. Dozens of people missed their flights while in line and many missed their flights just after they checked their bags like myself. After missing my flight I was put on a standby flight. An hour and a half before that flight boarded there was no frontier personnel at the gate and everyone got an email saying that frontier apologizes and here is 50 dollars. We had to go to a different terminal to have someone tell us that our flight was cancelled. When a passenger asked if we will be rebooked the employee said I have no idea that is not my job. I then waited for the baggage claim office and was able to get my bags home on the next flight. That flight was then cancelled. I then filed a lost baggage claim. That was 2 days ago and I am still waiting to here back from Frontier. They only have a customer service chat only and no phone number so getting service is nearly impossible. Due to Frontier I will not be able to see my family for Christmas.,FrontierAirlines,trip_advisor,['Responsiveness']
230,Social distancing,"Horrible experiance. Before boarding, all they were announcing how they will charge for extra luggage. The flight was full, no empty middle seats as recommendid so when I asked about it at the desk they flat told me"" flight is full, no social distancing"" They let passanger without mask enter the flight, they had passanger who was eating( of course no mask) and coughing entire trip. Will never flight Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
231,Trip to Texas,"Southwest is amazing. Staff is welcoming and friendly. Was a little weary about not having an assigned seat, but it was a great flight.",SouthWest,trip_advisor,['Responsiveness']
232,"To go cheap or not, that is the question","We recently returned home from Panama City Beach to Portland on Delta. I purchased what I believe was called Basic Economy, the cheapest fare possible. The problem was they didn't let you pick your seats. I figured we'd be all right but my wife was worried that we wouldn't get to sit together. At our flight change in Atlanta, we asked someone at a desk if we could get our seat assignments. He gruffly told us no, that we couldn't get them till we got to our gate. Not friendly at all. We got to our gate and to our relief we had been seated together in the back row of the plane. That was okay. Then we found out that they had moved our gate to the end of another wing so we had to rush over to the new gate. Finally, as we were about to board, I looked up at the seat assignment screen and saw that our seats had changed. I asked the lady at the desk if our seats could change. She said no but then thought for a second and said that yes they had changed because someone had requested the back seats. We get on the plane and find out that we were in an exit row with lots of leg room. So it turned out good but I will not say buying basic economy is a good idea. It is just another way that airlines are charging more after advertising a cheap price, just like charging for luggage. Otherwise the flight was fine. The good part was that we could fly home from a small airport so the boarding process was quite easy.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
233,Pleasant considering the price and timing.,I usually fly for cheap and mostly use budget airlines so that does affect my perspective. I got the tickets cheap especially considering it was for Thanksgiving. Only one relatively short layover and both flights left on time. More comfortable than I'm used to especially for the price point. The app didn't give me any trouble and made my life easier. The whole trip went without a hitch and I can appreciate that.,United,trip_advisor,"['Reliability', 'Tangibles']"
234,No compensation of a HUGE inconvenience,Unacceptable rebooking option for a cancelled flight. I cannot complain loud enough. I regret booking with this airline. NEVER AGAIN. It is ending up costing me me the same amount of money to fly at the last minute with American...so next time I will just pay the extra $ and fly with a larger airlines that at least has decent rebooking options.,JetBlue,trip_advisor,['Responsiveness']
235,CONEXION DESDE EL DORADO HACIA MEDELLIN !!,despues de mi viaje desde el aeropuerto de Palmira a Bogota y por mal tiempo en este ultimo perdi mi conexion a Medellin lo cual hizo que me reubicaran en otro vuelo como fue el AV9312 que tambien tuvo retrasos pues el avion que debriamos utilizar para este vuelo tuvo retraso. Viaje en ambos vuelos en clase preferente . El servicio fue muy malo pues tienen restringidos ciertos servicios. Siempre he dicho que viajar y esta sera mi la ultima vez que viajare en esta clase.,Avianca,trip_advisor,['Responsiveness']
236,Cut corners in maintenance,"I’ve had the misfortune of having a company home office be accessible mainly by United Airlines. I’ve been on two flights that had to make emergency landings due to maintenance issues, and others that were delayed as they had to switch out broken planes. How important is safety to you?",United,trip_advisor,['Reliability']
237,First flight with Emirates,"My best flight journey ever, excellent services🤘 I will happily recommend others to fly with Emirates👍",Emirates,trip_advisor,['Assurance']
238,Direct refund after 2 years of trying on booking platform,I booked a honeymoon flight 3 years ago to the Seychelles over a booking platform. Due to COVID we could not take the flight and the booking platform (shame on you Bravofly) was not or only partly responsive during years of trying to get a refund. At some point I directly contacted Emirates and they were responsive and gave us the money back. Thank you Emirates for being so professional and honest. In the future we will book only diectly via you!,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
239,Double Charge from Avianca ,"I bought my tickets on line and my credit card was charged twice by the Avianca web site. 45 days counting and they still have not credited my card after 2 calls, one email and a CC Dispute. They say I must wait..... Unacceptable service.",Avianca,trip_advisor,['Responsiveness']
240,Un buen vuelo,"Avianca sigue siendo una buena aerolínea, aunque ya su servicio no sea lo que acostumbraba ser. Buena puntualidad y un buen avión.",Avianca,trip_advisor,['Reliability']
241,Love Jet Blue,"I have not flown anywhere for a long, long time. When I did, I always used Jet Blue (for as long as it has been around). The little TV was the best thing to keep you occupied while you were flying. Loved the blue potato chips. Found the seat area to be comfortable - it was a little tight for my flying companion. We, thankfully, had a very smooth flight. Used the bathroom once and couldn't stop laughing. So small! They made me put a travel date. Note it was at least 10 years ago in November....",JetBlue,trip_advisor,['NA']
242,Good entertainment on a smooth flight,"While in the cue to check in at Schiphol Airport I was approached by a staff member from Air Canada. She asked me if I had applied for a ETA, which you need even if you go through Canada to another destination. I told her I had not. She handed me a card with an internet address where to apply for one (on the spot). The flight to Tampa took me to Toronto first. This flight had good on-board entertainment (movies, music, etc.). The food they served was of good quality and drinks were plenty. After going through US customs (at the Toronto airport) it appeared that my connecting flight was cancelled. One of Air Canada's staff was friendly enough to help me sorting things out. The flight wasn't really cancelled but had been given a different flight number. She helped me getting a new boarding pass so I could get on this flight. The flight to Tampa was smooth and without any problems. The staff on both flights was friendly and helpful. All in all a very nice experience.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
243,Beware of outlying flight routes. No back up flights. Waited for a part for 2+ Hrs.,Price was my key decision but it back fired. The delays were a little irritating even being retired. I found the seating very uncomfortable. Economy is the name of the game with this airline.,Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
244,Good Service ,Boarding was fast. Service by the cabin crew was excellent. Choice of food was acceptable. Seat was comfortable. Good legroom. Choice of movies can be improved further. To add more recent and popular movies. To add games (didn’t notice any game selections). One of the best airlines that I have used.,Emirates,trip_advisor,['Responsiveness']
245,Cheap but uncomfortable.,"Flying Allegiant has it cost savings, very courteous and efficient staff, but honestly the seats are uncomfortable and too close together. Since they don't have first class or business I find that a plus. It always bothers me that we have people in the world that, because they have money, they flaunt their wealth by sitting in these seats and are treated differently. Allegiant treats everyone the same!",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
246,first time on Allegiant Air,"Waiting at the gate was no problem. All was quite orderly. They actually fill the craft from the rear. Only paid for bags can go into overhead. All others under the seat. While the seats did not recline, they were very comfortable with LOTS of leg room. All services on board were credit card only. If you don't want it, you don't pay for it in the rate charged to everyone. Overhead bags are cheaper when paid on line ($20 v $50 at the airport.).Emphasis on flight attendants will help but primary job is passenger safety. Stops casual complainers.",Allegiant,trip_advisor,['Responsiveness']
247,1st and last Delta flight,"In June my husband and I were scheduled to fly on AA from Tyler, TX to Las Vegas. Our flight from Tyler was delayed and by the time we reached Dallas our flight to LAS was cancelled. As we were unable to secure an AA flight for the next 24 hours we turned to Delta. I pulled up the fight schedule for the following morning and easily located two economy seats. Each ticket was a little over $800. I was not given an option to select our seat assignments but just figured we handle it the next morning. Upon checking in and arriving at the gate I approached the gate agent. She was very friendly, extremely helpful and assigned us our seats for the DFW to Atlanta leg. She advised us to speak with the gate agent in Atlanta as soon as they arrived at the gate to get our seat assignment. I approached the agent as soon as he arrived and I was told that he was sick of “them” telling people to get a seat assignment from him. He told me to sit down and when it was our turn to board he’d call us by name. I did as I was told and waited. As the plane was rapidly filling to capacity I approached him again to be certain we had not been overlooked. He hatefully advised me that he had already told me to wait so I should just sit back down and wait….he’d get to me. Again, we can tell that most of the plane is full and he has started to ask people to give up seats for compensation and a later flight. We hear at least 8 passengers called to board after we’ve heard them say they were stand by or were hoping to get on the flight because of an earlier cancellation. Again, I approach the agent and politely tell him that I can tell the flight is almost full and that I have 2 purchased tickets and he is calling stand by before he is calling us to board. For the third time I’m told to “just wait”. He then fills the last two seats and it’s not with us! By this time we aren’t very happy. He ends up removing two of the stand bys that he has seated before us and calls us to the boarding area. We are assigned seats in row 17 at this point and board the plane. As we get to the seats we see that only one of the seats is empty. So we approach the flight attendant who looks at the seat assignment and then asks us if we want to do separate flights. We tell her absolutely not! They finally find a seat for my husband at the back of the plane. As I visited with the woman in the seat my husband was assigned I find out she wasn’t even originally scheduled for this flight. It was impossible not to notice that the agent and everyone boarded before us that didn’t even have flights booked for this specific flight was of a different race than we were. I’m not one to scream racial profiling but the situation was clear. After we returned home I filed a complaint with Delta. The treatment we received from this gate agent was horrible. More than a month later I receive a response from Delta. I’m first told that they strive to be a leader in diversity and they are sorry we believe they fell short. Then they tell me that they reached out to the Atlanta Customer Service leadership who in turn asked the employee on duty if he recalled this incident. Believe it or not, he doesn’t remember this. Like they seriously think he’s going to admit it! Then they tell me we were given upgraded seats. Ummm, hello. I was in row 17, my husband was at the very back of the plane. That certainly wasn’t an upgrade. Their records still showed that he had been in the row 17 seat next to me. They apparently don’t even know the name of the person sitting in his assigned seat! So, why was she placed there before we were? I have a pretty good idea. They then have the nerve to tell me, “We know you have a choice when you travel, so thanks for choosing Delta”. Well, I can certainly tell you who will never choose Delta again!",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
248,Hope you done expect service or more than a water.,If you fly first class with United. Don’t expect to get more than a few options of chips and a water. We had two male flight attendants and they ate hot meals sitting right next to us in fist class seats. Didn’t offer drinks just water and biscuit in a bag. Asked for a cocktail and received it after about 30 minutes. I had remind them twice. I know we have the COVID thing going on and safety first but come on. If you are going to charge three times the cost of an average fair then at least put out an effort. Not flying with them anytime soon. Oh and the next flight into OKC the same. Pathetic service.,United,trip_advisor,"['Responsiveness', 'Assurance']"
249,Gets you from Point A to B,"We've flown Allegiant to St Pete and Sanford, Florida out of four airports. We've never had an issue with any of the four flights. I can't speak to any other routes, but the flights out of Ohio and PA to Florida have been fine. As long as you understand this airline is best for low maintenance, minimalist travel, your experience should be smooth.",Allegiant,trip_advisor,['NA']
250,Worst aireline,Had to use Spirit last minute to get to Ft. Lauderdale to catch a Southwest flight to Cayman Islands. The misplaced my luggage including dive gear. They said the system showed it was at the airport but they could not find it. Two days later the found it and said they were shipping it to me but never did. When you finally get to talk to a real person they say the only this they can tell you is what is in the notes because they are not on location. Had to rent all of my dive gear for my vacation. Paid over $100 in baggage fees for baggage I didn't have,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
251,SPIRIT BLOWS - DON'T FLY,"Garbage airline, hidden fees, horrible service, I hope these scumbags go bankrupt......SPEND A FEW EXTRA BUCKS & USE ANOTHER AIRLINE",SpiritAir,trip_advisor,['Assurance']
252,VERGONZOSO! PÉSIMO SERVICIO! ,"En un vuelo de más de 6 horas por la noche no sirvieron ni cena ni ningún tipo de refrigerio o bebida. Vendían hasta el agua! Y como no funcionaba el post net, ni siquiera pudieron vendernos nada a los pasajeros ¡VERGONZOSO! Con lo que salió el pasaje!! NUNCA MÁS! ELIJAN OTRA AEROLINEA!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
253,WORST AIRLINE IN THE US,"What ever “cheap” ticket you get is not worth it, nickel and dime all the way thru. No leg room, terrible customer service. Canceled my flight offered to book me on a flight the next day with an up charge to pay the difference. I don’t want to think this is their strategy to get people to pay more money but it does lead me to believe that and if that is the case I hope Spirit Airlines gets bad karma from it. I recommend any other airline than Spirit, so many bad reviews are there for a reason. Terrible, terrible experience.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
254,Complete customer service failiure,"I purchased my flight with United miles. It specifically stated that I get one free checked bag. I then had to pay $11 service fee, which I paid with a different (also United) card. It was not made clear that I had to pay with the same card to receive a free checked bag. My email confirmation of the trip confirmed the free bag, with small print that it had to be paid for with the same card (this is AFTER I paid). I was charged $35 for the bag. I called their customer service, spend 15 minutes on hold and wat told that they will not refund the checked bag fee to a long-time customer. Complete lack of customer service on their part.",United,trip_advisor,"['Responsiveness', 'Assurance']"
255,He needs to do better at accommodating his customers,My experience would have been great that claimed his name was Bob (it could be William or Robert) with a name tag of BA at gate A25 did not give away my seat. I arrived at the gate at 5pm and was informed that my seat had been given away.,Delta,trip_advisor,['Reliability']
256,Customer service !,"Unfortunately, Avianca is getting worst. The flight was late between about 2 hours (going and coming back), when we were boarding the plane with 2 babies the crew didn't help much and promote the disorder of the people not even checking the boarding group. Leg space was uncomfortable (is not a low-cost airline) and the food was absolutely tasteless.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
257,le staff a bien géré ma fille malade!,"Compagnie Colombienne qu'on a pris à l'aller et au retour (pour 2 vols sur 3 à chaque fois) pour le Pérou : était bien, sauf les films (aucun en Français), nourriture pas Colombienne (dommage), et le fait de ne pas pouvoir réserver facilement nos sièges 24H avant le départ pour le 3ème vol à chaque fois avec British Airways, alors que les 2 compagnies nous faisaient voyager en combiné. Sur le deuxième vol du retour le personnel a été aux petits soins pour ma fille malade et déshydratée.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
258,Very good,"It were good flights , the stuff were good and enough polite .The problem was the central a/c was so high at cool mode and we were cold. The meals were good not something special. I think that the meals need improvement.",Emirates,trip_advisor,['Tangibles']
259,Haven't flown United in many years and was very pleasantly surprised,"I haven't flown United for many years. I'm a regular traveller to the US and years ago had a bad experience flying United (poor food, not great service, not great plane layout), so when I had a last minute trip to arrange the United flight option gave me a good price (lot cheaper than other options) so decided to give them a try. I'm glad I did. The overall experience was excellent, from the app for checking my details and checking in, through to the lounge and boarding. Everything worked really well. We were a little delayed leaving LAX but not so much that it affected my schedule. Staff were very frlendly and helpful, and the food and drink options were excellent. Business class seat was very comfortable. All in very pleased with the experience.",United,trip_advisor,['Assurance']
260,luggage arrived damaged but replaced,"My recent trip to Phoenix was in March 2023, and my luggage arrived damaged when it got off the carousel. I immediately went to Southwest Airlines customer service, just near the carousel, and they assisted me with my complaint. They offered me a new bag as a replacement, but I didn't like the color of the bag. They then offered me a quality replacement bag from one of their business partners, Traveler's Choice. I had the option to choose a comparable replacement from their selection of top-quality styles on the Traveler's Choice website. The new luggage arrived a few days later via FedEx from the date of the order request. Picture attached showing my old damaged bag and new bag replacement.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
261,Complaint,"I missed my flight due to Frontier issues and they refused to compensate me in any way. I had to wait a whole 24 hours until the next flight. Frontier says the flight was pushed back to the next day because there were issues to the plane. The next representative said I didn’t get to the counter to complain until 15 minutes before it was set to depart so you were probably late. No, there were 50 people in line screaming at y’all. That’s why I didn’t make the complaint until that time. And you can’t compensate me at all? No refund, no credit…. So I get there the next day for my flight at gate E8, and no one came to the gate, no worker, no plane. If I had not gone to call from the airport phone to check the status, the gate has been changed and there was no announcement, no email, no text…. So I ran back to inform everyone that we were about to miss this flight due to Frontier’s negligence AGAIN! I am done with them. They don’t care about their customers so I will take my money to any other airline. This is my 3rd complaint. I am done.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
262,"If you don’t care when or how you get there, Frontier might be a good option.","This is my first airline review (don’t usually review things in general) but I definitely felt it was important to post this one. They’re cheap and so they earned one star for that. I’m not very picky about my travel accommodations and didn’t expect much, but they STILL managed to disappoint. Just the absolute worst. 9+ hour delay and the incredible lack of communication/customer service. So if you’re okay being stuck in the airport and maybe missing your flight because they keep changing the gate (4+ times) without consistently informing the passengers, this is still probably not the carrier for you.",FrontierAirlines,trip_advisor,['Responsiveness']
263,What's the point of Covid-19 Regulations if you don't enforce them,"What a train wreck! I will never fly United again, what a joke. Not only are they packing people onto the plane likes it's a cattle car but they don't even enforce their mask policy. People with their mask not covering their nose, people who have the guts of their mask ripped out so you can see their lips and mouth. What a joke, United should be ashamed and they are definitely should be blamed for the spread of Covid 19 and the deaths of hundreds of thousands of Human Beings. What a pathetic company.",United,trip_advisor,['Assurance']
264,Allegiant Airlines,"This was our first Allegiant flight. My husband and I flew from NC to FL for approx $200 total round trip. It’s a no frills airline and we did think the seating was more cramped than other airlines. But for the price and distance we were traveling, we were satisfied.",Allegiant,trip_advisor,['Tangibles']
265,"Great flight, goodd service.","Good experience, flight was smooth and service was excellent. We left a little late but arrived within 15 minutes of scheduled time.",AirCanada,trip_advisor,['Assurance']
266,Delta,Plane was late due to having no crew. And we missed our flight home. Yes they put us in a hotel. But I just wanted to go hone,Delta,trip_advisor,['Responsiveness']
267,Goede luchtvaartmaatschappij ,De vlucht ging op tijd. Het vliegtuig was schoon. Er was meer beenruimte dan ik verwacht had van een Zuid-Amerikaanse vliegmaatschappij. Het personeel was vriendelijk. De bagageafhandeling verliep snel en zonder problemen.,Avianca,trip_advisor,['Tangibles']
268,Horrible customer service,"I know things had to change quite a bit due to COVID-19, but let me give Delta an example of what happens when they cancel or move flight times by even just a few hours: Booked a great price on a round-trip several months in advance (during Covid) to fly to the southern states in mid July 2020. Got flight, paid for it, credit card was charged. I booked my rental car, set up my itinerary, booked hotels, etc. A few weeks before my vacation, Delta sends me a notice they have changed my flight leaving time from 6am to 1pm with a 2 hour layover in a connecting flight. With time change and all, I am now getting to my destination not at 2pm Eastern time as scheduled, but at 11pm. I just lost half a day. Rental car place at airport closes at 9PM. I will be eating dinner in an airport, not at the restaurant I made reservations at. Ill have to catch a cab and wont get to my hotel until almost midnight. That's $160 just to sleep in a bed, no gym, no bar, no relaxing at the pool that day. A day of vacation gone. Next day, instead of being on the road in my rental car nice and early, I have to wait for the rental car place closest to the hotel to open, pay for a ride there, get the car, etc (2 hours wasted). I then have to pay a $50 ""one-way"" return fee to drop it off at the airport I SHOULD have been able to rent it from in the first place. Now, I tried to avoid all this by changing my flight with Delta, but I couldn't. I log in online to my account and it says I have to make the changes by calling customer service. I call customer service and it says that due to the volume of calls, they can't help me and to go online to my account (!). THEN, the line hangs up on you! I tried for 3 weeks to change the flight, cancel it for another airline, etc, but I had no guarantee that even with Covid (the reason I assume they re-did all the flights due to cancellations, etc) that Delta would refund my cash vs offering me a voucher for another flight another time (no thank you). Not being available to help your customers is horrible. Even my complaint to them directly (aknowledged via email) has not been addressed and it has been over a month. I do like the free movies and the video screens on the seats/phone chargers. For that they get 5 stars. Having the middle seat empty (Covid) was fantastic. Thats it. Oh and HEY. Airlines started charging $30 for checked luggage in 2008 because of ""high jet fuel prices"". Why are we still getting charged for a checked bag? SCAM.",Delta,trip_advisor,['Responsiveness']
269,I do not understand the policy,"Arrived at Reno airport early for our flight on 2/14 to Chicago via San Diego. Unfortunately we were skiing the day before and did not check-in until we got back to our hotel later in the day. You can guess what our check-in position was! However, as we sat at gate a young couple approached attendant and said they both were working and they did not check in the day before. Oh and in addition, the young male indicated he had a leg brace in his luggage so could they both pre-board on both flights to Chicago (which the gate attendant granted them). They proceeded to walk around the airport in Reno until pre-boarding, then they also beat us to the restaurant in San Diego for lunch, and of course, were able to sit in Row 1 on trip from San Diego to Chicago. I did mention this to the gate attendant with no response. Why them and not us?",SouthWest,trip_advisor,['Responsiveness']
270,Horrible Airline,"I will never fly with this airline again. The flight in was delayed 8hours, with little warning in between delay announcements. Now for the return flight... What return flight? We were first time flyers and arrived an hour early but was too late to board the plane. The attendant at check in told us to run, with our unchecked bag, to our gate and through security asap and we should make it. There was no way our 60lbs bag was going to clear TSA, and it didn't. While waiting for them to check the bag anyway, my boyfriend ran ahead to ask them to told the gate just a few minutes and was told rudely we were late and they weren't going to help. So we had to book an entire new return flight, no reimbursements or anything even though we never were able to get on the plane. An hour before departure and missed the flight. Not even an apology from Allegiant staff. Never will go here again. Waste of money. There's cheap and then there's this.",Allegiant,trip_advisor,['Responsiveness']
271,Exceptional staff,"The way airlines should be. Pleasant and happy to give me as many free coffee and soda as I asked for. Usually, they give you the""look"" for intruding. They forget that customers (cramped in a tiny space for 5 hours) pay their bills.",United,trip_advisor,"['Responsiveness', 'Assurance']"
272,Claustrophobic,"We flew this airline for the first time yesterday. Imagine my surprise when one of attendants announced we could NOT drink from a bottle we had brought on board. We could only drink from something that the attendant gave us (and charged us for.) We both found this insulting. I am never claustrophobic but I was on this flight. It was so tight I had to close my eyes to keep me from seeing how close we were. They tell you you can take on a personal item. My husband took a carry on with the specific size they recommended and found no room to put it so he sat with he knees in his stomach the whole flight. So, based on these things we are a definite ""no"" for Allegiant. Being told I can't drink from a bottle that I paid for is ludacris.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
273,Loved!!,We flew JetBlue airlines for the first time from Oakland to Long Beach for a work/Disneyland trip. I highly recommend traveling into Long Beach. Super easy airport to navigate and Uber picked us up right in front to take us to Anaheim. There was so much legroom in economy I could not believe it. Way more room than our flight overseas to Europe which was full and cramped on another airline. Every airline should follow suit and give a little more room in economy. Service was nice and the free snacks were good:),JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
274,Upgraded from Economy to Business Class!,"In response to an e-mail from Emirates on 16/09/19 our group of four checked in on the internet for our flight EK649 scheduled to depart at 0315 on 18/09/19. Although we arrived early at 0015, we encountered long queues at entry gates as well as at check-in and emigration counters. At the Emirates check-in counter, our baggage were checked in to our final destination Nairobi and boarding passes issued for both flights CMB-DXB and DXB-NBO. We were upgraded to Business class for CMB-DXB leg. The staff at the check-in were courteous and efficient. Sri Lankan passengers are required to present a duly filled “Departure Forms” at the Emigration. After the security scan, we entered the boarding lounge at 0230. Boarding via aero-bridge commenced at 0240 on zone basis. The aircraft was a B777-300. A glass of champagne / fruit drink was offered when seated. The captain announced that the flight time would be 3hrs 55 minutes flying at an altitude of 35000 ft. Taxiing commenced at 0312 taking off smoothly at 0319. The business class breakfast was a choice between Sri Lankan Kiribath with chicken, Classic omelette and vegetable frittata, served with bread, pastries, fresh fruit, yoghurt, fruit juice together with tea or coffee. It was well prepared, tasty and sumptuous. The cabin staff were friendly, helpful and efficient. There were a wide variety of movies, music and other programmes on offer to keep the passengers entertained. We landed smoothly at 0535 and were taken to Terminal 3 by coach reserved for Business class passengers. A pleasant relaxing flight.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
275,Flight on SWA for Emergency,"Great service , it was an emergency flight i got on and was there more quickly. Of course i had to pay $600 for the flight which is triple normal price, but my brother had a massive coronary with triple by pass.",SouthWest,trip_advisor,['Responsiveness']
276,Flight attendants,"I understand things happen and people can’t control the weather but they can try to control their attitudes better. I’ll never fly delta again because of how extremely rude this women was before I even got on my flight. I was in the middle of a conversation with my father when some short haired blonde woman working my flight pushes through us and and when I commented how I didn’t see her she turned around, gave the nastiest look and then for some reason proceeded to talk about me to the other workers that were going to be on my flight and had one of them come over and ask me what my problem was. Made for such an unpleasant super long flight.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
277,Refund,I was raised with the old saying if you can’t say something good about something then don’t say anything. At this moment I have a hard time saying anything good about Allegiant Air. But I’ll try and say it the best I can. When you schedule your flight you pay for every single thing even down to your seat. On our return flight I changed my seats so the 4 of us could set together. When we boarded the plane it wasn’t the plane that we were suppose to get so the seating was all mess up and not many people got the seats they paid for. When I got home I emailed Allegiant and told them that I should get a refund. About 2 days later Allegiant returned my email and say that I would get a refund in about 10 days. Well it’s been about 20 days now and no refund. I emailed them again and now I get no return email. I liked the direct flights but that’s about it.,Allegiant,trip_advisor,['Responsiveness']
278,Weather delays affect ALL airlines but Delta got me home,"After Southwest left me stranded at the airport (thanks to the New England weather) on Sunday 3/13 and didn't have me on a flight until Tuesday -- I canceled and booked a last minute one-way on Delta. Then when I was checking in my bag an hour later, I learned that my connecting flight from Hartford to Detroit was delayed two hours (which meant missing my connecting one from DTW to RDU). I would be stuck in Hartford for one more day, but they rebooked me on a flight for the following afternoon (for no extra cost since I was out over $900 already). I ended up having to rebook another day at my hotel but finished the convention I went to. Monday was much better. Not only were my flights on time, they were the same aircraft on both legs. Customer service agents and flight crew were delightful -- but my SWA luggage tag had been ripped off when I got to baggage claim. Always get the travel insurance, it paid for my extra hotel stay on Sunday. And be nice to gate agents and customer service, it makes the difference if you want to get home.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
279,"Have being flying with jet blue for over 9 yeaes now. Airline staff is great, entertainment and on time is great.","Lovely flight great staff, traveling on time was good, Information on flight is given as need. Pilots give update on flight before and after",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
280,Stuck with a Coupon ,"Hey there. We are currently stuck with a coupon over a couple dollars. Since we dont fly air canada, and thw coupon will end in a couple weeks, we wanted to ask , if there is a way to convert it to cash. Our main question is: is it possible to buy the ticket for someone else in exchange for cash or is that illegal? Thanks in advance",AirCanada,reddit,['Responsiveness']
281,Just an ordinary flight.,"Just another flight, there was nothing special about it. No delays and no meals, just nuts and cheese that you have to pay for. No real food.",United,trip_advisor,['Responsiveness']
282,Worse experience ever,"I can only warn everyone to fly with Spirit Airlines. We had big problems getting back from Nashville to Boston. Flights were simply canceled, no one helped us with rebooking. Over 200 passengers were at a loss,. Spirit Airlines employees were the most unfriendly employees we have ever encountered. Spirit sent us vouchers to use within 3 months, which is hardly possible. Now we found a flight and Spirit told us we could only use the voucher for certain flights.We are so done with this airline we will never book again. By the way, this airline is not cheap. There are a lot of hidden costs.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
283,Good flight,Air Canada did a good job with friendly service and neat and clean cabin. Staff was courteous and pleasant.,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
284,Tightest seating in the industry,"Not sure any normal human being can sit in those seats. I was fortunate the middle seat was empty, otherwise I probably would have had to stand the entire flight. Stop treating people like cattle and provide a comfortable way to travel!",United,trip_advisor,['Tangibles']
285,Reservation Cancelled and Charged to Re-Book,Spirit Airlines cancelled my reservation without sending me a cancellation e-mail or refunding me. They are now charging me an additional $125 to re-book. The call center person refused to let me speak to a manager.,SpiritAir,trip_advisor,['Responsiveness']
286,Poor customer care and support during a delay,Very disappointing service during a delayed flight. Alot of staff with no knowledge of the situation or ability to manage the crowds of passengers. Very little information as to the reason for the delay or a realistic new flight time. Inaccurate new flight times where given on 3 occasions with a lack of knowledge. No support or translation for non Spanish speaking clients. Client with Flight reader 24 had to educate staff on the status of the plane we were waiting for.,Avianca,trip_advisor,['Responsiveness']
287,Expensive and service not as expected,"It was a kind of a red eye flight. It scheduled to be departed at 23:15 and arrive Toronto in 5:50am, however, it was delayed to 00:30. I was really tired and wanted to fill out the custom declaration form before I going to sleep. I asked a flight attendant to get a form as soon as she settle all the passengers before take off and she answered me that she would only pass out the forms when the plane is descending. I was annoyed and never know that I don't even have a choice when to fill in the form. At last, a crew passed me a form but her attitude was not nice. In addition, there was a flight attendant sat besides me (I believe he was on his returning route for another flight). Many crew members kept talking to him, very annoying when I wanted to catch up some sleep, and especially annoying when I saw the senior crew smiling to him and made a frowny face to everyone else. Despite the cabin was exceptionally clean and new, I didn't enjoy the flight and very disappointed with the unfriendly service. Since there were only West Jet and Air Canada offering direct flight to/from LAX and YYZ, if there was an other options, I would not pick Air Canada.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
288,Avianca,La mejor aerolínea para vuelos a Usa. Solo una escala. Servicio y atención durante el vuelo muy bueno. Y excelente la puntualidad.,Avianca,trip_advisor,['NA']
289,Small plane but good service,"The plane is small only a 2-2 seat but the flight is great, they offer complimentary beverage . For each row is a ac power port wifi is free for messaging app. You can use the ife on your phon",Delta,trip_advisor,['Tangibles']
290,Sweetness,"I have never had any problems flying with southwest. They always try to help you out when something goes wrong. It has always been a positive interaction. I also fly with firearms. As long as you follow regulations on that, you have no problems what so ever. I have flown multiple times to different locations.",SouthWest,trip_advisor,['Responsiveness']
291,Trip,We flew Delta from Harrisburg Pa to Las Vegas with a connection in Detroit.Both Flights were wonderful.On the way Back My Wife lost her cell phone. We told the gate agent about it and when we got on the Plane the flight agent said to my Wife if there is anything we can do to help let us know. Fantastic customer service.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
292,Good Experience,"Flight home from vacation. We chose the ""Comfort Plus"" seating, and did not regret it. The flight was around 3.5 hours, and the extra legroom of the Comfort Plus class was a great help to not feel cramped and trapped for hours. The in flight entertainment choices were plentiful, with a number of current movies and TV series shows, and live channel options as well. The attendants were professional and friendly. The captain was also very professional and provided a smooth flight from takeoff to landing.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
293,Primer viaje a Colombia,"He venido desde Guayaquil - Ecuador, es mi primer viaje a Cali - Colombia y el vuelo de ida fue excelente servicio. Ya me toca mi regreso y me imagino que también tendré muy buena atención. La ciudad de Cali es muy linda, todos muy queridos, con buenas atenciones dan muchas ganas de regresar. Gracias Cali y a su amables personas. Se los quiere mucho 😊🥰🙏🏼",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
294,We've got Spirit... it's a lot like hemorrhoids,"We booked our tickets through Expedia and got a good deal. We reach the airport and check in only to find a $55 fee per carry-on....really!? The airport is mobbed with spring breakers so we opt for the $7 'shortcut security' only to find out it's closed. Our once good deal turned sour and they are selling things that don't exist. If you fly Spirit, be prepared to bend over",SpiritAir,trip_advisor,['Responsiveness']
295,Delta did there normal good job,"Delta did their normal good job of having the plane ready to go on time (90% of mine). Flight attendants were good, meals were solid and a few bumps for an hour. Connection from Detroit to Atlanta on Delta was delayed for about 45 min due to a change in aircraft.",Delta,trip_advisor,['Reliability']
296,Easy Direct Flight,Hobby is closer to us and convenient to access; flight-attendant was entusiastic and made it feel as the flight was even shorter than a little over 2 hours.,SouthWest,trip_advisor,['Tangibles']
297,Customer Service is abysmal,"I called CS to inquire about a possible Bereavement fare, after my father-in-law passed today. The foreigner on the other end obviously had never heard of a bereavement fare. I asked if they knew what that was - and he simply hung up on me. Rude, rude, rude.",FrontierAirlines,trip_advisor,['Responsiveness']
298,Does this flight get a meal?,URL: URL,UnitedAir,reddit,['NA']
299,Awful,"Seats are disgusting they don’t clean the inside of the plane and the seats don’t even recline, do not recommend at all",AirCanada,trip_advisor,['Tangibles']
300,wedding weekend,"I had never flown Allegiant before, but was quite pleasantly surprised by the efficiency of the gate agents and the flight crew. All very kind and professional. we were in the front of the Super80 aircraft, which was quiet and comfortable.",Allegiant,trip_advisor,['Assurance']
301,dirty airplane,"Granted it was economy, but they should still clean their planes. The plane that I am referring to was one that was the connecting flight. It flew from Calgary to Las Vegas. The floor was dirty, needed a good vacuuming. It looked like the cleaning crew between flights (assuming that there was one) just picked up the bigger trash pieces and did nothing else. I had to ring the call button for a flight attendant when I lowered my food tray as it was disgusting and filthy. The flight was also delayed, we got in an hour late. The only reason I give them 2 stars instead of 1 is that the attendants were so super nice.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
302,Do not fly with United!,"United has constant issues with maintenance, losing checked luggage, and inability to take responsibility for their actions. I’ve had to buy additional tickets because of their “maintenance” issues. I was ensured this would be refunded but they cancelled my flight back home to “refund” me. This caused me to pay an additional $1000 for a new ticket. Once I was home, they smashed up my suitcase and offered a $100 credit that could only be used if I flew with them again. Don’t waste your time or money.",United,trip_advisor,['Responsiveness']
303,Best price on a 2 day ticket. Pricing 5 Star,"We had to buy a quick ticket for a flight , family member was in the hospital in Las Vegas, the next closet price was SW, twice what we Paid for Allegiant. Pricing was great but be prepared to pay for any ADD on , carry on bag , seat selection and printing a boarding pass. However , MILITARY and Veterans , they will waive much of these. get there early and the process is easy. Flying out of AIBA. this gate is NOT in the main terminal and your GPS won't get you there correctly. Take the McAngus exits south of Hwy 71 and head east then you can get to the terminal. This is No Frills flight , but quick and non stop",Allegiant,trip_advisor,['Tangibles']
304,Excellent flight in a very nice 787,The flight was smooth and a little bit ahead of schedule. The 787 is fairly new and is a lovely airplane. The seats and interior were attractive and clean. The flight crew was pleasant.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
305,50/50,"No soy muy exigente, pero Avianca en ocasiones tiende a no salir a tiempo, tomé 6 vuelos para llegar a Peru-Machu Pichu, y en 3 se dilataron. En uno tuvimos que devolvernos de la pista de aterrizaje, porque el avión presentó problemas. En otro no salimos a tiempo porque el piloto no había llegado. Y en otro no salimos por otro desperfecto del avión. Las cosas buenas podrían ser la calidad de las aeronaves, tienen tv, te ofrecen snacks y bebidas alcohólicas y normales, y los empleados son muy amables.",Avianca,trip_advisor,['Reliability']
306,Great trip for us,"We flew from Knoxville to Destin Ft Walton beach on August 3rd. We had to drive 3.5 hours to get to knoxville but the flights from Roanoke to Destin were $1150 for (2) plus bags, the flight on Allegiant was $210 including bags. The knoxville airport is a medium sized airport but very nice, we paid to park at a hotel across the street and the shuttle took us to the airport, the flight to Destin was scheduled for 10:38 pm out of Knoxville and it was a few minutes early arriving in Destin. The plane was good sized and clean and about 1/2 full. The seats were not very comfortable but only a 1 hour flight. The staff for Allegiant was very professional. There were a lot of people in the airport that day irritated because their Allegiant flight to Ft Lauderdale was about 7 hours late in arriving, they finally boarded when we did. I am not sure why it was so late but it did finally depart ahead of us. The Destin airport is small but we got out easily and had a rental car and that was quick also. Everything was the same outbound from Destin back to Knoxville. A little early arriving back to knoxville and the bags were delivered very quickly. We landed close to 10:00 pm and drove back to Roanoke, it took about 4 hours with 1 dinner stop for 1/2 and hour. Allegiant serves Roanoke to Sanford and Clearwater a couple of times per week and with the drive time from Clearwater to Destin it was a little shorter to drive to Knoxville instead of driving from Clearwater to Destin and the flight times and days worked better for us out of Knoxville. This was our 3rd trip on Allegiant. They charge you for EVERYTHING, even carry on bags but they are much cheaper than anything else out of Roanoke. I wish they would fly from Roanoke to South Florida, we would use them a whole lot more.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
307,Lost seat item,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['Tangibles']
308,On time with no issues,"Easy online check in, efficient service onboard, and on time arrival. I have used this airline many times in the past and while the staff is not super friendly like West Jet, they get the job done in a satisfactory manner and I never hesitate to use them.",AirCanada,trip_advisor,['NA']
309,Delta is the best!!!!,"Delta is the best US airline! The staff is so helpful, the pilots are obviously so experienced and I feel so safe flying with Delta.",Delta,trip_advisor,['Assurance']
310,Huge Seat Savings?,"Sometimes when I book a Spirit flight (and don't pay for a seat assignment), I get a ""Huge seat savings"" offer (see picture). Do you have any insights or tips on how this works? * I am curious why I sometimes get this offer and sometimes not. * How are seats selected for this offer? If I am looking for a window seat, should I keep checking back (before booking) to see if I am randomly offered a window? * Is this only offered to Savers Club members? * Is this offer more likely to happen when booking way in advance? (In this case 7 weeks in advance) ​ URL",Spirit,reddit,['Responsiveness']
311,"Not that bad, but not that good","When I arrived at the check-in desk, the lady was helping me with a bad mood. My luggage weighed 22 KG. The lady was like: "" you have 2 kg overweight you have to pay 80$"". I told that is true because I my ticket was booked with 23 KG luggage. So I have 1 KG spared. at the end she called the manager, and he told her that she was wrong. This airline is very overpriced. For a national flight I payed 300$. Avianca has a monopoly over Colombia.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
312,Air Travel sucks.,"I know the more seats the more money. But holy crap, when my short legs hit the seat in front of me that's just nuts I know they have comfort seats available but 69$ a seat really!!!!! Even the service carts are monsters to come down the isle. Don't have your elbow hanging out. Lately every plane that I have been on is over booked. Put more planes in the air. The service from attendants is first rate.",Delta,trip_advisor,['Tangibles']
313,New Plane,This was a newer plane. Seats were comfy and the entertainment was very good. The in flight service could have been more frequent but all in all it was very good.,JetBlue,trip_advisor,['NA']
314,Emirates experience,"Ended cruise in Dubai and chose to upgrade flight to Emirates business class. A GREAT decision. Emirates provided a pickup at the ship to the airport and then a pick up from DFW to home. Car very clean and good driver at both location. American carriers, especially AA who serves 95% + departures at DFW could learn a thing or five about service to the passenger. Great selections of food and wines on board. Flight attendants are there to serve with a smile and very accommodating to passenger. In flight entertainment is not to be believed. Hundreds of movies available, every type of music in the world available. \RESTROOMS WERE CLEANED EVERY 30 MINUTES. Flight was 16 hours. Restroom was as clean as it was when we landed as when we took off. Spotless. After 3 hours on AA to Europe one does not want to go into the restroom on board. Disgusting. Would definitely fly Emirates wherever my travels take me.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
315,Spirit Airlines,"Yes, I’ve heard the awful comments about Spirit Airlines. This was my first trip. Although it was only 3 hours, it was the red eye both ways. OMG it was awful! The seat! The tray table! The smell! The cabin crew just disappeared! I’ve flown multiple times around the world - long haul and island hopping. These flights were the worst EVER. The shareholders must be very pleased with the cost cutting this airline has achieved. DON’T Fly with Spirit.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
316,Worst customer service EVER,"I have been traveling with Spirit for a while now. The issue was not this flight only is pretty much every single flight. The problem is not that the seat are uncomfortable or that they charged for everything because I am well aware I’m paying way less than other airlines. THE PROBLEM is their customer service. They are rude, disrespectful and not polite at all. I don’t know if they get pay minimum wage because they don’t even make the minimum effort to be nice. And it goes from the people in the counter to the flight attendants. They don’t have any manners!! Very rude even when you are trying to be nice!",SpiritAir,trip_advisor,['Assurance']
317,United Flights Issues,"If I could give a United a negative star rating, I would. I violated my cardinal rule of flying: NEVER fly United thru Chicago; and I paid for it. Will skip all the messy details and just say I had a flight cancelled on a Wednesday and wasn’t rebooked until 3 days later (which also ended up being 2 1/2 hours late), landing me at my destination about 75 hours after my originally scheduled flight. My destination was a 12 hour drive from my house. Return trip was 4 1/2 hours late, missing my connection and being rebooked nearly 24 hours later. I took an Uber the next morning instead, arriving at my destination almost exactly 24 hours after I departed for the airport. I have flown to Africa in less time. Again, I could have driven it in 12 hours. I won’t get into all the misinformation from their staff and messaging. I did get to and from safely — which is always the most important aspect of any trip. And they did provide me with a hotel, Lyft ride to the hotel, and meal voucher, which I appreciated. Luggage also arrived. So I’m grateful for all of that. But I’d rather just get from point A to point B in the manner they told me they would In exchange for the money I gave them to do their job.",United,trip_advisor,['Responsiveness']
318,Horrible Flight Crew,"Flying business class felt like we were in a prison camp. The bitter older flight crew were almost throwing food at the passengers, rolling their eyes when they asked questions, had bad attitude and we're the most unfriendly, rude and petty people I have come accross in years. I will never ever fly Air Canada again. There is either a really bad culture issue, they are over worked or it's just an airline that doesn't care about looking after it's customers who pay good dollars to be there.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
319,Good luck getting your kids to fly for free LOL,"Kids fly free (KFF) program is a joke. It's nothing more than a marketing stunt to lure you to buy Discount Den membership. I was trying to book a flight for me and my 5 yr old from San Francisco to Knoxville with 1 stop at Denver. The flight from SF to Denver is eligible for KFF, as it has a KFF logo on the date I chose. However, when I checked out, I was still being charged 2 full price tickets. I called their customer service, the agent acknowledged that the date I chose indeed was KFF, but ""you still have to pay full price"". WTF???. She came back and forth, put me on hold for 30 mins, and came back with the same answer. She seemed to have no idea what she was talking about, to the point that I wondered if she understood English. I hanged up and called again to talk to another agent. Took 40 mins this time, agent said because KFF is not applied on flights with stops. Fine, I went and checked price for 2 separate flights, 1 from SF to Denver, the other from Denver to Knoxville. No KFF logo for both flights. Frontier excludes almost all of their routes from KFF offer! I flew with Frontier several times. Always got delayed at least 2 hours. Terrible services and false advertising!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
320,"me gusta ,pero  un poco mas costosa,no siempre,","soy cliente de avianca por muchos anos,me gusta pero algunas veces debo usar otras aerolineas pues los precios son un poco altos,pero no siempre,detodas formas es una buena aerolinea",Avianca,trip_advisor,['Assurance']
321,Poor services from Air Canada.   Hope Porter Airline start flying their new jets to the US soon.,Flight was delay. There was only 1 agent at the gate. We did not board until near departure time. We were told there were numerous paperwork mistakes that delayed the flight. What a poor experience I wish Porter Airline starts flying their new jets to the US and compete with Air Canada in the Toronto market. They should be better than Air Canada.,AirCanada,trip_advisor,['Responsiveness']
322,A fuir,"Compagnie aérienne à fuir. Refus à l'embarquement à Bogota avec d'autres passagers en transit alors que nous étions dans les temps. A la porte d'embarquement, ils nous vont comprendre que ce n'est pas grave, qu'il y a un vol après qu'on peut prendre sans problème. Une fois au comptoir cependant :aucun service (encore moins en anglais), aucun compromis pour nous trouver un vol, aucun remboursement sous des excuses illogiques (par exemple : si d'autres passagers en transit sont arrivés avant vous, c'est que vous auriez pu arriver en même temps qu'eux). Bref, rien à garder, tout à fuir. Nous avons décidé de rester une nuit à Bogota pour visiter finalement et nous avons pris un ticket d'une autre compagnie.",Avianca,trip_advisor,['Responsiveness']
323,pesimo,"el vuelo arranco' con mas de dos horas de retraso e como siempre Avianca no ofrece refrigerio , como indican las normas internacionales. Ademas las azafatas fueron muy groseras con dos viajeros que llegaban de Oslo y estaban super cansados después de 24 horas de vuelo. Ellos solo querían cambiar los proprios asiento asignados con otros dos que estaban libres y tenían otro libre al lado así' podían sentirse mas cómodos y descansar un poquito. El comportamiento de los dos viajeros fue' muy civil pero las azafatas los amenazaron de hacerlos bajar del avión si cambiavan asiento.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
324,amazing airline,"i took the flight from Frankfurt with my wife to Toronto Pearson airport on a Sunday morning early July. the flight took almost 8 and half hours. seating on economy before the flight i thought, ok just a seat ,. but getting on the plane the seat was very comfortable each seat had a screen in find of it with many channels to watch games to play during the flight. also booking an economy on such a long journey i thought i had to buy food from the airport before boarding the plane. i was very surprised with the the service on the plane from the crew and from the airline in general. they served hot lunch drinks and snack at the end of the trip. the crew were very polite with everyone on the plane. Also each seat had a pillow and a blanket so the customers will use them to sleep in such a long journey i was amazed with air Canada and i surely recommend it for long haul trips. i for sure will use them again in my next trip from Europe to Canada.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
325,Amazing experience,Very recommended for someone who’s on a budget and wants smooth flight. Thank you to all the staff for the good service. Will surely travel again with Spirit 😊,SpiritAir,trip_advisor,['Assurance']
326,Horrible customer service at the gate and at the just ask counter in JFK NYC.,There was a Female worker called Natasha gate 24 jfk to costa rica liberia at gate that had nasty attitude and closed the game on a pregnant Female. We got there on time and she didn't want to help out hear anything. There was some form needed that most people didn't know you needed we filled out of i fished and was did also we said we got the form mind you the door was opened and our bags inside the plane. She said no i don't care and there was not another flight to Tuesday wasting our time and money. She should be fired. I had to pay extra 200 and change my destination get a whole new hotel is insane. She should not work in customer survive at all.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
327,Muy buen servicio ,"Muy buena atencion, en horario, poco tiempo de escala, cómodo el espacio entre asientos, la comida escasa (solo un sándwich en un vuelo de 6 hs) y una sola pasada de bebidas. Los asientos un tanto incómodos. El resto muy bien!",Avianca,trip_advisor,['Assurance']
328,cancilled return flight but kept,this is a case off ill kept the big lump of money you can have one third i ask y they say it expensive to fly to Cebu and cheaper to return of £950 offered 335 return its a con but not had trouble before never had to ask refund but never been a problem but thay made it an expensive one for me so (BEWARE ),Emirates,trip_advisor,['NA']
329,Business class service poor quality.,Awful food. Service poor standard. Air stewards just can’t be bothered. Move selection poor. Would not recommend. Will never travel with them again. It’s back to Etihad and Qatar airlines.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
330,Promo code???,Anyone have a $20 promo code? Thanks!,Allegiant,reddit,['Responsiveness']
331,Misleading booking class,"Paid extra for an upgradable seat, now some segments have changed to ‘not eligible for points upgrades’ (as opposed to just unavailable). Staff rude and unhelpful, said I’m not able to make a complaint",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
332,Las Vegas via Allegiant Air,"I've used them multiple times due to it is the only airline going to Vegas from our small city. In the past it has been the worst travel experiences with delays, cancellations without compensation and ruined trips. But....the last trip I took in May was perfect. TSA was quick and easy, the boarding was efficient, and the flight landed 3 minutes early. I was in a taxi within 15 minutes of landing. Return trip was great as well. My hope has been restored that I will make it there again on my next trip!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
333,Frontier Pro-Tip: The Jansport MAIN CAMPUS FX Backback,This bag drops easily into the personal item size box if the outside pocket is empty. It’s the largest bag I found that does this. It even has compression straps to decrease the size of the bag. With a couple of compression stuff sacks I’ve put 25 pounds in this bag and never been made to check it.,FrontierAirlines,reddit,['Tangibles']
334,Just who canceled my flight to Boston,"I called United two days before my flight and discovered that it had been canceled. I was told that I canceled it. I said that I didn't and that they needed to rebook my flight. The first person I spoke to told me that I would have to pay five times as much for my new ticket as I did for my original ticket. I advised him that I had booked in late January and that I insisted that I pay my original price. I was informed that Target had a special deal and that I should go to the local CVS pharmacy and purchase a Target gift card so I could get a special price (about $500). He gave me a ""special"" number and told me I had a limited time to take advantage of this ""special"" deal. After several minutes, I called United again and spoke to another agent who told me that my flight had been canceled by someone other than United. I told him that I had booked a flight in January specifically with United because I could get a flight to Boston that arrived in the AM so I could catch a cruise ship leaving Boston in the early PM. He told me that he couldn't replace my ""canceled"" ticket with another at the same price and i told him to speak to a supervisor. After many minutes I was provided with a new ticket at the same price as i paid in January, but with a different connection and a later arrival. On April 30 I had a flight delayed for several hours because of high winds.Being that I would not be able to make a connecting flight from Dulles to Pittsburgh, United hooked me up with American, connecting in Charlotte, so I could make it to Pittsburgh the same day. For all the turmoil United put me though in a ""canceled"" ticket, they more than made up for it in providing me with a flight on American. BTW, United even provided a beverage while American provided nothing.",United,trip_advisor,"['Responsiveness', 'Assurance']"
335,alright flight,Both flights were good with smooth landings which is always good.entertainment system was great movies music etc.food wasn't the best i think Cathay or Singapore are much better,Emirates,trip_advisor,['Tangibles']
336,No help when they cancel flight,"Cancelled flight yesterday with no options to rebook. Called what I thought was their cancellation line and person on phone represented themself as jet blue rep. Was told no jet blue flights for four days so was charged 1064$ to switch flight to delta. Thought it seemed pricey so waited 1.5 hours to be told by nasty jet blue agent that they could do nothing because the jet blue agent I talked to requested refund. I also paid 230$ for hotel last night. Jet blue said it is not their fault flight cancelled and they don’t know who I talked to on phone who said they were jet blue rep. So I am currently sitting in Newark airport hoping to get to Orlando via Cincinnati today. If your flight cancelled, jet blue does nothing but send you on flight days later and you have to pay for meals and hotels. I fly alot and have had flights cancelled but never had no flight rebooked within 24 hours and hotel voucher. End of a great vacation ruined. Never again. Delta has been much more helpful but I am no home yet so story continues.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
337,Surprisingly nice economic class ,"The food was nice and tasty for economic class. Dinner has chicken with rice or beef with potato. Breakfast has congee or egg. The salad and fruit comes together are all nice. Most great, they have sandwich as snacks. The plane was 787-9 which was very new and the window is cool which can adjust Brightness . The duty free has lots item to choice. The flight attendant was friendly. The in flight entertainment has movie, TV, Music. Only disadvantage is there is no WiFi service.",AirCanada,trip_advisor,['NA']
338,Nightmare,"Worst service besides spirit. Seats were uncomfortable, upgraded for more leg room, that was a joke. Try to charge you more even if you have paid for the one of the bundles. Top if Off my locks on the luggage was cut off, firestick was taken. I'll stick with the major airlines. It's worth it and if you look at the crap bundle Frontier tries to offer you can pay the same price with southwest and more comfortable seating. I learned my lesson and I was warned about frontier.",FrontierAirlines,trip_advisor,['Tangibles']
339,Mod awakening ceremony,I would hereby like to initiate a mod awakening ceremony. Many of us believe that our mods have left us for more dramatic pastures but I believe that there is the one. That watches and moderates. May they wake up and shake things up a bit. And fix flairs.,Delta,reddit,['Responsiveness']
340,Can't go wrong,"Very efficient, flawless travel. Comfortable flight. Southwest seems to have it all figured out as how to be efficient.",SouthWest,trip_advisor,['Responsiveness']
341,Worst airlines,Planned this week in advance and the delays and zero flexibility on this airline ruined the holiday. We lost time and lots of money. Our flight got delayed and we missed our connection. The airline put us next day flight that got delayed four times. Definitely this is my first experience and last one. We do not recommend this airline at all.,SpiritAir,trip_advisor,['Responsiveness']
342,DELTA IS HORRIBLE,"We take a vacation together as a family every year at least once. This year we chose to go to Destin, Florida. I bought round-trip tickets for 5 people on Delta Charlotte to Destin with 1 hour layover in Atlanta. I was not aware of this new basic economy class, since I have not flown Delta since before COVID a least. The outbound trip was not eventful, so we were good. On the way back the flight to Atlanta was delayed for over an hour because they had an issue with the airplane and it needed to be fixed. The crew told us dont worry about our connections on Delta because they had notified the connecting flights and they will wait. Well we got to Atlanta and rushed to our gate at another terminal(by the way we had a 2 year old toddler because of which you can run but so much). We got to the gate and the agent looked at us and decided it was time to shut the door to the bridge even though the plane was still there. They referred us to customer service. The customer service agents were rude and unsympathetic to our situation and said we can contact the corporate office if we are not satisfied with the service. Long story short according to Delta the next available flight was 5 pm. This was around 9 am. Now I had paid for comfortable seats with windows and leg rooms. They assigned us the little cramped seats on the last row with no window and loud engines. We were absolutely tired when we made it home about 8 pm that night. I was so aggravated that i did not call Delta for a refund for the seats i paid for. i just resolved I will NEVER fly DELTA again. I have heard horror stories about airlines lately and it was an absolute horror show flying with DELTA.",United,trip_advisor,['Responsiveness']
343,Tier miles,"Does collecting points using things like credit cards (gold Amex specifically) earn towards your tier miles (silver, gold etc) or just towards skywards miles (if those two things are different) or can tier miles and silver / gold etc only be earned by actual flights?",Emirates,reddit,['Responsiveness']
344,"Nice way to travel-fair prices, friendly and efficient.","We had excellent flights going to and from JFK on Jet Blue. Free snacks, good, but limited selection food and great, pleasant service set this airline apart from other low-cost carriers.",JetBlue,trip_advisor,['Responsiveness']
345,No longer the friendly skies of United,"The staff from the gate agent to the attendants are ""professional"". They tow the corporate line and policies well. They do not look happy nor do they want to accommodate you. They have a job to do as evidenced by the pilot's comment as we approached Missoula. Thanks folks your way of travel is our way of living. Other airlines at least say thank you for flying with us. We hope to see you on a future flight. The aircraft smelt dirty. Inside (the web pocket in my seat had what looked like barf. The attendant did clean it while saying Oh it's probably just cookie crumbs. She had a hard time removing whatever it was. Several seats were broken - you could not move them back or forward. Upon disembarking a flight attendant and flight crew member simply said a meek goodbye. Again, other airline crews say goodbye. Have a good night/day. See you again. Perhaps the most offensive rule these days makes budget minded folks feel like scumbags. If you don't pay the extra money for the same seat you're sitting in then you can't select a seat nor can you bring a carry on like ""the richer people"". You humiliate your customers. As a matter of fact when boarding the gate agents announce over the speaker if you purchased a basic economy ticket you may not bring a carry on aboard. Hello... look at the low life. I've never been treated with such uncaring attitudes, rules and policies as you and your people demonstrate. While I may ""Have"" to fly United again; it will never be my first choice or any choice for that matter.",United,trip_advisor,"['Tangibles', 'Assurance']"
346,terrible,"I am thinking it was flight 440 but not certain, the allegiant flight had 2 planes with mechanical problems and passengers left because they were scared after the first mechanical problem. The motel (Gold Nugget was not senior citizen friendly with the bathroom and the room was not deluxe all in all bad experience",Allegiant,trip_advisor,"['Reliability', 'Tangibles']"
347,Lack of consideration for passengers.,"This airline is the only direct option from Toronto to San SanSalvador and takes advantage of that. In general, the staff is rude and racist, but not only that, if they could shovel you with the luggage, they would do it to sell more seats. They would overlook their flights and would not give assume responsibility other than blaming others when they are the ones that manage the airplane's capacity. I told the counter person that was a crime, and she was offended, But when you sell something twice is a fraud, and that is a crime. On top of that, they want to sell you even a cup of water on a five hours flight. I used to take this flight because it was direct, but I will take my chances and use other airlines even if the flight is a couple of hours longer due to a stop over.",Avianca,trip_advisor,['Responsiveness']
348,Tons of leg room,"I haven't flown JetBlue in a while due to them not having flights to where I typically go but on my recent family trip to Disney World from DCA to MCO we flew JetBlue. I have to say JetBlue has some of the best legroom out there. Even on the smaller plane we rode (2 seats each side) there was plenty of legroom. Also the tray wasn't attached to the seat in front of you so when the person reclined the tray stayed in the same place. Every seat had a small television but we didn't bring headphones so we only could watch. United and American do not have that. They also bring out decent snakes and kids can have multiple ones. No small pack of pretzels like American. Our flight was delayed out of MCO but not due to JetBlue. Customs had to check the plane because it just came from the Dominican Republic. Staff were good, and the pilot seemed good. We didn't crash so I see that as a plus no matter what.",JetBlue,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
349,Rude,"Worst experience at the gate. First time flying in delta. I usually take American Airlines. Never again will I ever fly with these people. Flight ticket said boarding time was 5:30, I get to the gate B8 at 5:45 which means 15 minutes late. I ask the flight attendant in B8 if the flight was still boarding and he completely ignores me. He continues to ignore me without giving me a hand gesture or anything. He then removes the microphone from his mouth to tell his coworker he’s never experienced this in his life and insults me infront of his coworkers. He had a face mask on and his hand covered the microphone completely which was not noticeable he was on the microphone. He could’ve advised me or his coworker next to him could’ve told me he was on the microphone instead of making fun of me and mocking me. Then at boarding they threaten my husband we will be kicked out because we let them known how rude they treated us.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
350,Avianca was comfortable,"The plane was comfortable, the flight attendants pleasant. There were more entertainment facilities than usually offered by other airlines. The food, even in first class, was really terrible. I even ended up throwing up slightly after eating a dessert that I should have left untouched. This is the first time that has ever happened to me after travelling all over the world on different airlines. We were served the lunch menu only in the evening. Even their availability of beverages was far below what I have come to expect. So all was good except for the food and drinks.",Avianca,trip_advisor,['Tangibles']
351,Terrible,This was one of the scariest flights I have ever been on. Nothing was smooth about it and on top of that the attendants were rude. Everyone screamed when we landed because it felt as if we were on one wheel about to crash.,United,trip_advisor,['Assurance']
352,Uncomfortable Business Class,"I was in the new B777-300 Business class and, unfortunately, it is very badly designed. The seats are huge, too huge in fact to be really comfortable as you are too far way from the screen. And the big problem as always with Emirates is the food, which is not quite good. In that sense, Emirates is far behind almost all airlines although Emirates' business class is more expensive. And the steward was in a hurry to serve us, asked twice to remove our plates. Well, I would have expected a better service.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
353,"Delays,Delays,Delays","The short and sweet, I’ve flown JetBlue twice once to Cartagena and once to Medellin with connecting flight in FLL all legs were DELAYED, and not due to weather. The return flight from Cartagena was cancelled and I had to return the next day. My most recent flight to Medellin was delayed 7+ hours going to FLL, this delay caused me to miss my connecting flight and had to wait from 2pm to 2am in Ft.Lauderdale to return to ATL. The inflight service was good the pilots and staff are great but if you have somewhere to be this airline may not be for you. You are 99.9% sure to have a layover",JetBlue,trip_advisor,['Reliability']
354,Will never fly United again,Terrible customer service. Every united employee that we came in contact with had terrible attitudes and treated us horribly. When my husband showed his active duty military ID we seemed to be treated even worse. We fly often and have only had this issue with United. Will pay extra to avoid flying United Airlines in the future.,United,trip_advisor,['Assurance']
355,AVOID ALLEGIANT AT ALL COSTS,"Allegiant is such an unethical company. We had a flight from LA to Boise. They cancelled our flight and told us they would refund our money or let us take another flight 4 days later. The amount they offered did not come close to covering the costs of the cancellation between food, hotel, transportation, etc. Even more atrocious is their customer service. I tried calling customer service to find out what to do and literally waited for OVER 3 hours without anyone every picking up. I then drove to the airport at 7:00 in the evening and there was not a single Allegiant representative at the LOS ANGELAS Airport. I tried to chat online but they were kept giving me an all agents are busy. I wasn't able to get ahold of anyone until after I got home and they were very rude and unapologetic. Their excuse is they are busy. Worst customer service experience EVER.",Allegiant,trip_advisor,['Responsiveness']
356,Worst airline ever,"Our flight was delayed nearly 3 hours without warning. When we asked about it we were told pay attention cause the time could change again without warning (in either direction). So if you dont mind paying $55 for a checked bag (each way) or $50 for carry on, flying a small plane and paying for water, pretzels or literally anything else they can squeeze a nickle out of you...as well as spending your entire day of the flight watching the screen and being ready for wild and crazy flight time changes without warning...then frontier is the one for you. If you want a decent flight....choose a decent airline. By the time they charge you for you bags, snacks and the air you breathe you arent saving any money by choosing this sorry excuse for a airline.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
357,wont refund money or creidt flight,This airline changed my flight significantly and would not refund the money I paid for airfare becuase I could not fly the time the changed it to.,FrontierAirlines,trip_advisor,['Responsiveness']
358,Great Flight!,Always a fun and pleasant flight! Our flight crew was really great! Neon and Deon were especially super! Thanks Guys!,JetBlue,trip_advisor,['Responsiveness']
359,The Actual Worst Airline You Could Ever Book,"The worst experience ever, waste of money and time. Our flight got canceled were we had to stay at the gate for 4+ hours while every customer was worrying about their furture booked hotels/ activities/ flights planned, staff was very very relax about it told us to find everything out by our selfs on their website and they were having fun and ate icecrem as it was their holiday. They gave the worst answers and reasons of delay while waiting in the plane for 2 hours, had to wait another 3 hours at the gate, found out 5 hours later that it would be officially canceled and they would rebook us on the next flight that was the next day. Now finally sitting again in the plane for the second time the dat after, we are again waiting and waiting to fly off. They really see it as a joke, scam and are being very dishonest. They will keep telling you to wait another 5-10 minutes and hours will pass by. “Their updates” are not updates because they will just ask you to wait more and more and their excuse every time will be that they are working on some stuff to fix which should have be done BEFORE YOU BOARD PASSENGERS. As we are waiting for hours for the second time in the plane, their is plenty of time to explain.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
360,Worst Experience Ever,"Tried to book my flight to go pick up my minor daughter that was visiting with family. I booked our flights separately since I was a round trip and she was a 1 way to have the issue of not being able to successfully book her flight because she was a minor. I instantly after numerous tries of trying to book her flight got on the phone & live chat and was not able to reach customer service for help in booking her flight successfully, then live chat waisted my time and said my only option was to get through by phone to add her to my return flight. Moving forward 5 days, multiple phone calls and a ton of waisted hours with no success of getting a human in the phone I had to drive an hour to the airport to confirm I wasn’t loosing money… to being told I would be paying an extra $200 and that there was no other options… I’m severely turned off and will never fly this airline EVER again! What’s going on with customer service…. all around disgusted… fly Delta or any other airline… this airline is a joke…. Good luck getting through to a human to try and adjust anything with your travels… it’s a scam and just another company trying to rap you of your time & money with success…",Allegiant,trip_advisor,['Responsiveness']
361,Book any other airline - Rude service,"This review is not for an actual flight. It is for trying to book a flight. Mostly for the obnoxiously rude customer service rep at Air Canada. Booked travel with Air Canada through Amex travel. However we could not book seats. It was a United flight operated by Air Canada. United provided info that we needed to get seats from Air Canada. We called on 1/9 and was put on hold for 1.5 hours. Then we called back and was on hold for 1 hour. Tried again early morning 1/10 and a rep answered right away. Amazing! She asked for the confirmation number. I had the flight reservations in front of me clearly showing a United confirmation number along with an Air Canada one. I asked which she would like - her response? ""Sir, you called Air Canada."" How damn rude! I had already explained it was a United flight operated by Air Canada. So she took the Air Canada number and after repeating several times, she could find no record. So she just left it that stating there is no record of the reservation. I had to explain there is a reservation as I have it in front of me and can see it on Air Canada app along with the United app. She asked for another number which I did not have. I reiterated that I had 2 numbers United and Air Canada confirmation numbers only along with names, flight numbers. She finally asked for the United number which she rudely dismissed at the start. With the United confirmation number she found the reservation. Wow, how about that! She then told me she could not assign seats as there was an error with the seat map, which is what we found on the app. Whatever! Due to the incompetence and rudeness, I immediately canceled the flight and changed to United only. This was a mistake. I will never attempt to fly Air Canada. Good luck if you do. It seems they have a lot of other problems also.",AirCanada,trip_advisor,['Responsiveness']
362,Better than US Carriers but not as good as West Jet,"Recently flew one way to Calgary with Air Canada, and one way back with WestJet, so was able to easily compare. Both flights were safe and on-time. Both flights were crowded. The advantage of West Jet is that they still serve snacks and you can watch movies on your own device. Air Canada serves no snacks and wifi costs $12.95 for the flight. I still remember when a full meal was included in a 3 hour plus flight. Its the little details that count folks. Also, booked with Priceline (mistake) and was charged in US dollars (read the small, grey print on the third screen!) and then was given ZERO options when I needed to make some changes. Do not get fooled like I did... ended up costing me $600. Air Canada had NO mercy! A bigger WestJet fan than ever now.",AirCanada,trip_advisor,['Responsiveness']
363,ALWAYS flight delays,"The Good -Staff on the flight was super nice. -planes are clean and somewhat comfortable. -besides the 2 bags included flight changes are easy if needed which happened as this got canceled The bad on this flight -I must be a sucker for delays with Southwest because I swear I always get them. This flight in particular I was supposed to be home just after 7pm originally. When I went to check in the day before to get good position on the flight it was already canceled. The next flight they rebooked couldn't be there until after 10pm. Didn't get in until after 2am. Was told by staff the flight that was earlier was canceled because not enough people on it. Second was a combo of weather and technical delays. It happens with all air lines which is understandable just seems to happen every time I fly with them. -A guy kept coming over the microphone telling us to not come talk to them and keep in mind that things happen, think about that before complaining. At first I was ok and wasn't going to say anything. But after being constantly reminded about this it got old quick. -If you have to reach out to Southwest corporate about any issues which I did at first over the flight being canceled, they aren't always friendly. It's as if they aren't in front of you like the crew they aren't obliged to be nice. None of the airlines are perfect, Southwest is better than most in my experience just this particular flight was a big headache.",SouthWest,trip_advisor,['Responsiveness']
364,Cheap prices ... but at what cost ??,"In a number of markets, Allegiant Airlines only has a few flights a week, and those are not even on contiguous days. When their flights start backing up, there is a good possibility that the last flight of the day could be cancelled all together and the 2-3 days until the next available flight would ruin a holiday weekend. Airline passengers in the US need a strong, enforceable passengers rights bill to protect them against many of these low-cost, fly-by-night airline companies ...",Allegiant,trip_advisor,['Reliability']
365,Best!,We fly a lot of different air lines but Delta is the best. We flew from LA to JFK then to Milan Italy and back again. Delta is the only Air Lines that feed us both internationally AND domestic. Service is always #1. Thank you Delta!,Delta,trip_advisor,['Responsiveness']
366,Robbery At It’s Best,Spirit Airlines is an Absolute Robbery I had a flight canceled in December the customer service representative told me I could extend my flight credit as much as I needed till I was ready to Use My $400 Credit THEY ABSOLUTELY LIED I have spoken to several Managers as they keep up the wall and do not transfer you to higher authority but tell you to leave a complaint and maybe someone will get back to you … HOW IS THIS EVEN POSSIBLE WERE ARE THE LAWS TO PROTECT THE CUSTOMERS FROM ABSOLUTELY ROBBERY BY THIS AIRLINE it’s sickening and disheartening that they get away with such fraudulent activities on OUR DIME I CAN IMAGINE ALL THE FREE MONEY THEY HAVE COLLECTED FROM MISLEADING CUSTOMERS THEY NEED TO BE INVESTIGATED AND SHUT DOWN,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
367,The Price is Right,"We love Allegiant's rates. If you are looking for comfort and pampering, this is NOT the airline for you. The flight schedules are not always the most convenient, there are NO Perks, but the rates are outstanding! Check them out! BE SURE TO ARRIVE EARLY! THEY DO OCCASIONALLY LEAVE EARLY!",Allegiant,trip_advisor,['NA']
368,Delta worked hard to correct mistakes,"My flight from Ft. Lauderdale to St. Louis with a stop in Atlanta was delayed 2 hours due to lightning. The result was I missed the connection in Atlanta. But, Delta got me on the first available flight to St., Louis. I was only about an hour behind schedule. Unfortunately, only one of the two checked bags made it on the flight. But, Delta got the bag on another flight and it got to the hotel about midnight. All things considered, I thought Delta did the best they could with a difficult situation which started due to to lightning in the area which was beyond their control. I'll take safety any day.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
369,Costs more in the long run for below garbage service,"Please please don’t get fooled by Spirit Airlines lower cost. You will then pay $68 per check in and $73 per carry on. With a total of 4 bags we paid nearly 300 more leaving Vegas and the same to come here. That 600 dollars could have gotten us a flight on any other airline that doesn’t put u on a seat less comfortable than ones you would probably see in a drunk tank. This is the worst airline ever conceived! I hope they are bought out, each executive forced to fly their garbage planes and then fired and put in prison right after. I cringe when someone even mentions this disgusting company around me! Avoid like the bubonic plague!!!",SpiritAir,trip_advisor,['Tangibles']
370,all fine,All fine and within expectation. Airport fairly crowded Monday after Thanksgiving. Little confusion as our check in on machine did not work and had to go back to line for counter check in. Good airline,JetBlue,trip_advisor,['Responsiveness']
371,"Long Delays, Poor Communication - Poor Customer Service","My review would be zero stars, but it is impossible to leave a zero star review. Frontier has gone completely downhill. On Saturday, August 6, I was scheduled to leave Atlanta at 9:42pm. We ultimately left after 3am on Sunday, August 7. The entire experience was horrible. From the delays that were never explained to the lack of care for the customers. There were many families and children on this flight. Frontier made NO effort to provide water or snacks or items like blankets to make people more comfortable. We didn't feel like it was prudent to head to the McDonald's and wait in the 40-minute line because the gate personnel told us to stay close. I will say that the Frontier staff was friendly, but they were not helpful, nor did they show much empathy or compassion. One flight attendant told me ""I'm in the same boat as you, I'd like to get airborne"". In fact, she was not ""in the same boat"". We were paying customers and she was an employee earning a paycheck. I felt like her comment was a slap in the face. The delays we experienced were not due to weather or any uncontrollable circumstances. For example, why did we sit on the airplane for more than an hour with a combination of no pilots, no air conditioning and a very off-putting smell coming from the HVAC system once it was turned on? Why did we board our final plane so far in advance of our actual departure (about an hour)? We sat in uncomfortable airplane seats for more than double the flight time between Atlanta and Denver. Once we landed in Denver, why did no one call ahead to the concourse to ensure we could deplane with no more delays? Throughout my adult life, I have flown more than 1 million miles. I have experienced delays. I have experienced good customer service. I have NEVER experienced anything as bad as what took place on August 6. Upon walking through the airport in Denver I received a $50 credit email from Frontier. Again, this felt like a slap in the face. We were delayed for more than 5 hours. I'm sure people missed connections and family events and moments in their lives that could not be recovered. $50 is a complete joke. At the very least, Frontier Airlines owes each passenger on that flight no less than the full cost of their round-trip fare. If the passengers were only travelling one direction, you should compensate them with a fully paid round-trip credit. I am hoping this message finds someone that cares about Frontier's customers. I am hoping that the mistakes made on August 6 become learning events for Frontier Airlines and that no one has to experience the very poor service we endured.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
372,Nothing as a big lie,"Delta like others promised for years, there plans are clean, air is filtered (HEPA), so why do we need face masks when it was clean before ?Either they lied 15 to 20 years in a row or they lie now. Service is now, a pice of sh.... Flight attendant running to the cabin up and down to remind everyone to put this bacteria soaked dangerous face mask for 8 hours over his Mouth. This is horrible and and prove this Airline, by the way like any other Airline, are Liars and just run with the political Media Propaganda Mainstream.",Delta,trip_advisor,['Assurance']
373,Made us Miss our Flight then Charged us Money to Rebook,Buyer beware! It took them 40 minutes to check our bags in then they never updated us of our flight's gate number change. We sprinted from TSA to the wrong gate and missed our flight. Talked to customer service and was informed that their egregious bag check-in time and failure to inform us of a gate change as our fault and we would be charged $198 to rebook a flight.,FrontierAirlines,trip_advisor,['Responsiveness']
374,Island change,"Great service and direction through the process of international flight. The staff on the island for the return flight quickly become part of the family as they are an intricate part of the success of your return flight. Actually this flight would not have been possible without the assistance of United Airlines, we had a minor medical situation with No Cee Ums and several in our party and missed our return, United helped make this problem an opportunity.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
375,Awful,"Not allowed a carry on so have to pay to check 2 bags (80 bucks!) Have to pay for a drink and a small snack, what a rip off! seats are very slim and uncomfortable. Customer service is subpar. Worse than spirit, worst airline. Fly anything but United",United,trip_advisor,['Responsiveness']
376,Do not fly United,"Do not fly United if you have a connection. They do not communicate, and at their main hub they do not even staff their one servicing desk for the volume of missed flights and problems people have had. My flight was delayed because they could not be on time due to the plane leaving late on the very first flight of the day. They are late at the start, and the lack of communication between their employees. Not to mention none of the employees look happy or like they want to be there.",United,trip_advisor,['Responsiveness']
377,An absolute nightmare,"My bag was left on the city I flew out of… I spent so much time buying the perfect outfits for my trip just to go my whole trip without my bag. This was an absolute nightmare in the sense that it was difficult just to get a spirit representative on the phone. Once I got reps, they were not helpful what so ever. I am still in the process of trying to get this situation somehow handled. Safe to say I will never utilize Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
378,Great flights over the holidays,"All of our flights over the busy holiday season were great, Delta is my favorite airline to use and I have not had any issues thus far. I was flying with a young child and our initial seat assignments were not together. The gate attendant was able to switch our seats, upgrade us to comfort plus, and we had great flights to our destination. All of our Delta flights arrived early giving us plenty of time to stop for food before departing on our connecting flight. I highly recommend flying with Delta and appreciate their willingness to make sure our flying experiences are exceptional.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
379,Outstanding complimentary upgrade,"Recently flew from Pensacola, FL to Albany, NY on Delta Airlines. I had recently decided to use points for a quick trip North to visit relatives. We ended up flying north on Saturday of Labor Day weekend. Besides being a Saturday, it was the earliest flight out of PNS. Good news though; upgrade on both flights.... to First Class. What a great and unexpected bonus. Made the early day much better. Lots of room for carry ons, comfy seats, and on the second leg an early cocktail to really set the “vacation mood”. Thanks Delta. I’ll be seeing you next week !",Delta,trip_advisor,['Assurance']
380,Cancellation,"Air Canada cancelled my return flight shortly before departure and automatically put me on an alternative flight for one day later with no mention of additional expenses. This was supposedly related to weather but it was a clear day, and fhe flight was overbooked which I expect was the reason. Then I received an email with conflicting information the next day. When I told the agent I was going to accept the change, he told me that I had to pay a 750 Euro surcharge. I refused to accept that because I felt it was Canada Air's responsibility to provide an alterative flight free of charge. I asked to speak with the agent's supervisor and he also insisted on a surcharge. He said the best he could do was lower it to 500 Dollars. We argued back and forth and he said he would cancel my flight and give me back half of the original fare if I would not accept the offer. I was about to reluctantly accept the offer but told him I would file a complaint about Canada Air. Before I could say anything else he rudly hang up on me. Shortly after I received a message that my flight was cancelled and I would receive 400 Dollars as a voucher. (The original fare was about 1000 Dollars). . . Flights to Bangkok had become much more expensive and instead of buying a return flight with a different airline I decided to call Canada Air back to tell them I would accept their offer but they seemed to have blocked my number and I could not get through until I called from a different phone line. This time they told me that the surcharge was much higher now and raised it to 1000 Dollars! They also coerced me into writing a statement that I would voluntaryly agree to this and would never dispute it in the future. Because I had no reasonable other choice I agreed to this but will fight the surchrge anyhow. How could this airline act this way since it was their responsibility to provide me with an alterative return flight if the original one was cancelled?",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
381,Customer service is beyond awful,"Jelliebay Antionette Jaqi Teanna Ericka Virginia Rizza are all HORRIBLE. Each gets worse & worse. They all were nasty and had no idea what they were talking about or how to resolve issues. I was trying to fix my flights for 10 HOURS with all different people. They had no idea and kept making up lies. Antionette claimed to be a supervised but did not resolve the issue. Ebony solves my issue and informed me all these previous people are new and learning. DELTA DO BETTER. We pay a lot to you, your customer service SUCKS. I’ll be using Jet Blue from now on - they care about there customers unlike Delta. These women should be fired matter of fact.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
382,Not an airline I would want to use often,They seem to run on their own time. They hurry up and get you on the plane and then you sit for ever. I was not impressed. Additionally they only repeat instructions in English half the time. Perhaps that was good though as when we landed everyone was clapping and crossing themselves.,Avianca,trip_advisor,['Responsiveness']
383,Good friendly service,Nice and clean aircraft with friendly accommodating staff providing a good customer service. It appears that the seating is just made for an average person and not one who has an above average waist and with 'longer legs'.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
384,Terrible,"Avianca me mando una notificación el dia del vuelo, informándome de que el vuelo estaba retrasado una hora. cuando llegue a hacer el check in me informaron que el vuelo no tenia cambios en el itinerario y que había perdido el vuelo.",Avianca,trip_advisor,['Reliability']
385,Outdated ,"For a short business trip to Canada I reserved a business class seat in the Air Canada Signature class. In all honesty I was not impressed. The herringbone 1-1-1 seating did not provide a lot of privacy. The lie flat chair was okay-ISH, but the monitor was pretty outdated with buttons which must be at least 10 years old. Finally the food was average with a chicken salad, cod, cheese and some ice. Unfortunately the friendly staff could not compensate the outdated cabin. Next time I will fly Lufthansa or United again.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
386,Worst Customer Service and Website in the industry,"Was charged an additional $50 for a carry on that was paid in full before the flight. No problem on 1st part of trip but on return at check in said no carry on after checking in. Contacted a rep on chat after waiting an hour then was cut off. Lady at the check in counter and her superior said they could not do anything but if I wanted to take my bag I had to pay $50. Fees, fees and more fees. Steer clear of this airline.",Allegiant,trip_advisor,['Responsiveness']
387,Air Canada is the worst,"This has to be the worst airline I’ve ever flown. Every leg of Air Canada was late causing us to miss a flight we had in London. These are a few of the emails they sent. Now I’m stuck in Canada! They have kids running the place. One lady asked to speak to a supervisor and the attendant told her they had all went home. This is socialism all the way. Is this what we want in America? And the worst part, no one cares.",AirCanada,trip_advisor,['Responsiveness']
388,Good Flights,Very attentive staff. Great seat back entertainment. Boarded quickly and efficienly and were on time. Range of free soft drinks and a couple of snacks.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
389,Worst experience of my life and I have not even got on the plane yet!,"Made my reservations in November 2021. At the beginning of February I received an email that said my flight had been ""modified"". Problem was that on a connection my arriving flight was 15 minutes after my departure flight. Called to make changes. Spent more than an hour on phone. Afterwards I checked my online reservation and the final flight on my return had been omitted (I would have been stranded in New York). Made another hour+ call to get the flight. After the call I checked the reservations and found out that all seat assignment had been eliminated (all of which were upgrades to either premium or first class). Made another long phone call to get assignments. Two weeks later I got another email, ""modification"" to my reservations. AGAIN, the new reservation had me arriving after my connecting flight had left. So, again, another long phone call to make changes. This time everything worked except one seat assignment was not correct (they had not give me a premium seat which I had paid for in first reservation). This time I tried Chat. I told Shelina T. that I wanted to make the change. She informed me that I would have to pay the upgrade fee and then request a refund. I spent more than an hour on Chat to get no help whatsoever. And I still have to spend another hour on the phone because Air Canada does theirs' separately and you cannot do it through United. So now, after six plus hours on the phone, I have a lousy flight, and misassigned seats. If I ever have to fly United again I will have a severe pavlovian response.",United,trip_advisor,['Responsiveness']
390,TERRIBLE AND CRIMINAL,"DO NOT FLY THIS AIRLINE if you want to get to your destination. They cancelled me THREE times with some type of ""fraud alert"", despite that there was NOTHING AT ALL wrong with my credit cards used, it went through just fine. They refunded me my money 3 days after booking, and told me the flight was cancelled and I had to return to the airport to repurchase the tickets. This was a family trip and I was traveling with 2 children and 2 other adults. A NIGHTMARE.",AirCanada,trip_advisor,['Responsiveness']
391,The best of the three airlines we have used this summer--by far,"Flying out of Indianapolis is always so easy that most other airports disappoint us. The last two times we have flown from Indy it has been on United. We find their employees at check-in and at the gate professional and generally helpful. It was nice to board and depart on time taking some stress out of making a connection at Dulles. We must have caught a tailwind because we actually arrived early. Service on board was good with a snack and drinks. Only United gave me a full can of soda on this most recent trip! W e also flew United from Dulles to Munich and it was the best of our international flights. After we returned home after 4 more flights and 2 additional airlines, my wife and I agreed that United was clearly the best in multiple ways and agree that we will fly them again...will try to avoid others. One additional point to make is that when we returned to Indy and our bags did not as the other airlines do not have baggage offices we went to United for assistance and they did so and even though we were not flying with them once our luggage was located they actually contacted us before the actual airline that should have.",United,trip_advisor,['Responsiveness']
392,Stuck on Stupid,This airline can’t get out of its own way! My Flight had mechanical issues so I was going to miss my connecting flight in Detroit. They (pleasantly) found me a different flight but had me on stand bye?!?! WYF! I paid for 1st class and they said well you can call and get a partial refund? NOPE i don’t think so! it wasn’t my fault your plane broke! have the proper equipment to get the job done the 1st time around. I hate to say it but never have these issues with American,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
393,Have flown this airline and the route several times. It is almost always on time and the flight  crew is always great! H,Check in was easy. In Costa Rica it was done at the counter and the agent was very helpful and pleasant. Check in in Phoenix was at the kiosk and was a bit confusing since I needed to check a back and get a boarding pass for the connecting flight in Houston. Thankfully they had somebody watching and they got the additional boarding pass and gave it to me.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
394,Beer selection on domestic flights ,Two IPAs and Miller light are the beers I find on most domestic flights. Could we get another selection for those of us that don’t like IPAs or light beer?,Delta,reddit,['Tangibles']
395,"Booked economy but paid for extra legroom. Excellent flight, good service as always on boardHighly recommended.","A good flight in economy although I paid for extra legroom. Seating was not too comfortable and next to me, my wife's IFE screen would not operate despite being reset by the cabin crew. She had paid also for extra leg room. This aspect was thus disappointing. Nevertheless and enjoyable flight, although the arrival in DXB, the ground handling in transit and being able to get through security was a shambles and the worst experience I have ever had at this usually excellent airport. Not Emirates fault but the airport authority!",Emirates,trip_advisor,['Tangibles']
396,NEVER FLY SPIRIT,NEVER fly spirit! Their customer service is horrendous. They would rather you give someone COVID-19 then change a name and change a flight. THEN when you do speak to a representative and you piss them off they transfer you to the Spanish Que !,SpiritAir,trip_advisor,['Responsiveness']
397,Very bad airline,"Horrible management, they kept on delaying and cancelling flights, customer service was completely lost saying they experience pilot shortages! Spent 9 hours at the airport and still didn’t get my flight !",United,trip_advisor,"['Reliability', 'Responsiveness']"
398,I would have preferred a direct flight,Air Canada offered standard ( but acceptable) service. We did not realize it wasn't a direct flight ( our fault). A 90 minute stop over in Montreal and we were on our way. An uneventful flight across the Atlantic which of course is exactly what one hopes for,AirCanada,trip_advisor,['Tangibles']
399,Horrible ,Horrible customer service. Plane was delayed 9hr and I understand that happens but the check in clerk was rude and uncaring she refuse to give her name and cover he badge when I tried to read it. Her supervisor refused to give the clerks name and refused to give her owned name too. They don’t care about the passenger. They are just the worst,FrontierAirlines,trip_advisor,['Responsiveness']
400,roundtrip to Heathrow,We flew AC because they offered direct flights both ways. The flight was fine. I like AC but they are not the lowest price. There is a US airline that I've flown with in the past but would never fly with them again no mater the price.,AirCanada,trip_advisor,['NA']
401,Avoid St Pete (PIE) airport,"This airport is a joke. 1st was arriving and seeing the Allegiant bag handlers throwing bags from the plane and missing the conveyor resulting in the bags falling about 8-10 feet hitting the ground! On the return flight the idiots had passengers unloading from a flight entering through the gate they had us trying to go through to board!!! Very unorganized, small. with few amenities. Will not return to this airport.",Allegiant,trip_advisor,['Responsiveness']
402,Ms.,"What a horrible experience. Our flight was delayed due to a mechanical issue they knew about since the day before and as usual United personnel kept lying to us saying that the flight would leave on time. That didn't happen! When we arrived to Huston there was no effort to re book our flight or compensate us in any way. We lost our money for rental car, hotel and a tour that day. Ps. This is the second time this year something like this happened to me. Earlier this year United kept us inside a 90 degrees plane for 3 hours before they decided to also cancel that flight.",United,trip_advisor,"['Responsiveness', 'Assurance']"
403,Business in Chicago,Very friendly crew and were very accommodating. On the return trip plane was delayed on the tarmac due to high traffic and the people working to board us as quickly as possible,JetBlue,trip_advisor,['Responsiveness']
404,Calidad y buen trato,"El servicio brindado es de calidad, la atención, cordialidad de sus tripulantes hacen el viaje muy ameno. El vuelo fue puntual y el espacio entre los asientos es aceptable.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
405,The most convenient airport in Northern Cal,Wow! Convenience is what you get when you have a terminal all to yourself. Park your car right outside the terminal door for $10/day. If they only went to more places.,Allegiant,trip_advisor,['Tangibles']
406,To Scottsdale to see new great grandson,"As we live close to Bellingham Airport, this flight is very convenient. Service was good. Seat comfort not good, but for the convenience of flying out of local airport, acceptable. I object the airline stating the fare and then adding costs for seat choice, bags and boarding priority.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
407,Your employees are not lazy,"There are better lead companies. Unfortunately the way the leader treat employees shows. Thinking their staff is lazy, they treat them like that, and now there is resentment that the customer feels because of it.",FrontierAirlines,trip_advisor,['NA']
408,Worst airline,Their ticket doesn’t say transit visa requirement. Their government website says Indian passport doesn’t require but their check in system says required. That is how they scan people. After all this even customer service people also said not required. Air Canada should be banned,AirCanada,trip_advisor,['Responsiveness']
409,Late but Good flight,"It is a while since I have flown Emirates but I recently flew from Singapore to Melbourne in economy. The experience did not start well with the flight being delayed initially by the late arrival of the plane fro Dubai. Oh well these things happen. Then the plane was delayed another 2.5 hours in Singapore with ""engineering Problems"" However Emirates were very up front and communicated well with their customers. Instead of arriving at 12.30 am in Melbourne we arrived at 4.00am. However once under way we had a good flight in a Boeing 777, the staff were attentive and all things on the flight functioned well. I guess it is a function of a well run airline that the flight was uneventful and everything seemed to work. The meal was what you would expect from a full service airline. Emirates has a good reputation and I can see why however I don't see them as being any better than a lot of other full service airlines.",Emirates,trip_advisor,"['Reliability', 'Assurance']"
410,Didn’t know it could be worse than Spirit and Frontier,Upon check in we found out that none of our carryon luggage was allowed. We were not allowed to upgrade and we were forced to pay to check in each our 4 carryons (One per passenger). I didn’t think airline policies and service could get worse than Spirit…I was wrong. We will not be flying United Airlines going forward.,United,trip_advisor,"['Responsiveness', 'Assurance']"
411,"Okay flight, gluten free food okay but not great.","Flight completely packed. Crew were good. Food was okay, fish without any sauce not that great, potatoes were nice. Snack was a dry sandwich again without sauce or butter. Seats seemed less comfortable than I remember.",Emirates,trip_advisor,['NA']
412,Péssima experiência,"AVIANCA tornou-se uma péssima opção para voar. Assentos extremamente desconfortáveis, serviço de bordo pago (inclusive água).",Avianca,trip_advisor,['Tangibles']
413,Easy!,We arrived at the airport and went to special services where we could check luggage and get wheelchair access and better seats on the plane. Everything went very smoothly. The seats are wider than other planes and there is more leg room too.,JetBlue,trip_advisor,['Tangibles']
414,"Thorough let down and stranding passengers,without communication","We took Emirates to fly to Colombo for a holiday on January 16th and had to get back on March 30.The airlines send a text about 24 March saying London flight from Dubai on 31March was cancelled. Nothing about Colombo London flight.we could not contact Emirates on phone as they have shut down all their phones. It is their responsibility at least to talk to the passengers who trusted air line to fly. The value of an Air line should be judged how they cope in case of a difficult situation. They behave very irresponsibly by not even answering telephones, and they only concerned about their profits and not the welfare of the passengers. Many air lines were taking their responsibility in flying their passengers from Colombo except Emirates with a big name , but poor service. This should teach other passengers that they should fly with Air lines who take responsibility for their passengers., The most disgusting and irresponsible way things are done by Emirates ,stranding passengers in a country and absconding their responsibilities, only to look after their finances , is not the behaviour of a big Air Line. Well Done Sri Lankan Air lines and Quatar , they look after the welfare of their passengers as a priority. Now having paid money to Emirates we have to pay double to fly by Sri Lanka air lines. Emirates should learn to give priority of the passengers they fly ,not only in good times ,but also in the event of unexpected situations as well.",Emirates,trip_advisor,['Responsiveness']
415,Great service and flight,We flew from Lexington to Orlando on Allegiant air. Great service at the desk and on the plane. My wife and I flew with two of our children and everything went smoothly. Everything was made easy using the Allegiant app. We will definitely fly on allegiant air again.,Allegiant,trip_advisor,['Responsiveness']
416,Super easy to fly with!,"Frontier is our first choice when flying given the price and previous experiences. We always pack light (hiking backpacks) and never pay to check in a bag. We save hundreds by doing that! When flying with our two year old, we always board first, which is super nice. Checking the stroller at the gate allows us to go from gate to gate. Download something on Netflix and you have your in-flight entertainment. I've said this before and I will say it again, if you want a cheaper flight and have an open mind, Frontier is the way to go.",FrontierAirlines,trip_advisor,['NA']
417,Uncomfortable extra room seats,"I put business class, but it was actually an extra leg room seat. I try to fly Jetblue, when possible, but this particular flight was one of the most uncomfortable seat experiences ever. I had an extra room seat for leg space, which was fine, but the width of the seat was small - I mean small. I am a 36"" hip, yet I felt like I was sitting in a tea cup. The back of the seat felt like it was in a permanent lie back position, which is not how I like to sit, and that made for a lot of wriggling and adjustment to try to get comfortable. 2 hours of this was exhausting and resulted in an aching back. The TV screen was the size of a match box and ended inches from my face when the guy in front of me moved his seat back. Time to revamp some of these older planes.",JetBlue,trip_advisor,['Tangibles']
418,"Nice Plane, Bad Customer Service","It was going to be lots of flying, with lots of stops, with lots of students. I was in charge of taking a group of students to Cusco, Peru. Our flight left from Wash.DC. In Wash. DC the person behind the counter told me that there may be an ""issue"" once we reached an Salvador with some of our tickets. I told her that I had another connecting flight after San Salvador and needed things to go smoothly. She said she would ""look into it"". She did find me and told me that all was taken care of, but then mentioned that I might want to double check once I arrived. I'm glad I did. Once there I was told that 2 or 3 of my students didn't have seats for the next flight. That they had been ""bumped."" I spoke very calmly but explained that I was not going to leave young teenage girls unchaperoned in the airport over night. (They were going to put them on a plane the next morning). I explained that we travel together and that our tickets had been purchased 6 months ago and confirmed before we left! He just kept smiling at me. There were many announcements made offering points to someone who would give up their seat. I was finally told all but one girl could fly. No way! I put her in line with us and said that they would need to bump someone else. When the manager finally handed me a boarding pass telling me he ""sorted it all out"" she didn't have a seat, just standby. I went back to him, he appologised and handed me a ""new"" boarding pass for her. Busted, she was assigned the same seat as I was! We were walking onto the plane when she was finally handed a seat number. I was NOT pleased. Once we got on the plane it was great. Bad plane food, good entertainment. Nice trip.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
419,Great,"Excellent flights. Comfortable, clean and service was great. My return fight was great too. Just unfortunate that some other passengers were rude and inconsiderate. No reflection on Emirates at all. Will fly Emirates again.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
420,Good price,"Seats were like sitting on a board. Very cramped, there was no space in the over head bins for anyone's backpack. The crew was friendly.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
421,Mr,One of the worst trip & airline choice in my life! Customer service is unlike any customer service you’ve ever dealt with in the U.S! They treat with the idea in mind that are a “cheap person and we know why you are coming to our airline”! I recommend everyone to really do the math with the other airlines before choosing this airline because it’s really not worth and most likely you are paying more if you have carry on/s + the humiliation from the airlines’ staff! Hear my advice and don’t choose this airline and you are the WINNER!!,FrontierAirlines,trip_advisor,"['Assurance', 'Empathy']"
422,Gate attendant closed gate early! Flight missed!,"First of all I am not a novice flyer. I am well aware of the issues that can arise with security lines, checking bags, parking, shuttles to airport, traffic etc. I am also a frequent allegiant air flyer as well. NY annual girls trip has been scheduled for months and all was well we arrived at the parking area, hopped on the shuttle and was at the ticketing gate with a little over an hour to go. We were checked in 24 hours in advance complete with boarding passes on mobile app. We went through security with no line although the lady in the wheelchair took some time. We gathered our things and headed to the gate. Mind you i also have a condition that required extra bathroom stops. When we got there ( right on time to board) the agent told us the door was shut and we couldn't board. Mind you this was at 12:13. This was 2 minutes before they were supposed to close the door. In my experience flying there were people still waiting in line to load and be seated. I have seen them open that door on more than one occasion. My cousin had already checked her bag and it was on the plane along with her medication. In the time the agent spent arguing the door could have easily been opened and we could've been in line and not even through the plane doors. After arguing with her for several minutes we went to ticketing where Chelsie graciously helped us get on another flight without waiting until the next day. The ""gate keeper"" was rude and unsympathetic as well as not consistent with rules. When we made it back to the gate for our second flight she accepted a full sized suitcase from a passenger that didn't check an obviously large bag and checked it for her. Consistency for rules is out. She needs a reality check when it comes to customer service. Thanks for ruining my trip!",Allegiant,trip_advisor,['Responsiveness']
423,Good Service,"Profession, approachable and pleasant. For my first flight, the staff really eased my jitters. From check-in to the point of disembarkation; the staff and service they provided was beyond professional.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
424,Rude Staff,"Upon coming into the YYZ airport today, I noticed a couple who was checking their bags and seemed a little lost, and was searching for an attendant to give them a hand. They finally came across an older lady with blonde short hair, at the checked baggage section around 7:20pm in terminal D. They kindly asked her to give them a hand, to which the attendant did not even stop, she looked behind her and said “go read a map I don’t know where you’re going.” and kept walking. The couple both visibly shocked at how rude she was, just walked away. I thought this was EXTREMELY disrespectful to the guests. Hopefully air canada does something about this employees attitude, to prevent another unsatisfied customer.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
425,BUYER BEWARE,"I’m so out of energy I can’t even describe all of my issues with them. I know it’s cheap, but it’s not worth it. It isn’t as cheap as it seems as they screw you on everything along the way. The crew doesn’t clean the plane either. It’s filthy and nickel and dimes you for oxygen",FrontierAirlines,trip_advisor,['Tangibles']
426,Direct Flights,"Direct flights are the best. We leave very early and take a snooze and viola we are in Las Vegas for breakfast. We have to get up very early, but it’s so worth it. I love flying Southwest, cause they’re the best!",SouthWest,trip_advisor,['Reliability']
427,TERRIBLE CUSTOMER SERVICE,"We flew home with the same bags we started with and we traveled home with less, so our bags were even smaller. The gate agents were extremely rude and disrespectful, and wouldn't let us on because our bags needed ""to be pushed"" into the box. They wouldn't even let me speak. The bags did not need to be forced into the box. The man just kept shouting, if it doesn't slide in, you can't get on the plane. The woman at the podium kept interrupting me demanding $99 per bag. Everytime I tried to talk, either the man said I was not allowed on the flight. I needed to remove two items of clothing from the bags and layer them on, and shove an item under my shirt.  All that nonsense and stress just so I can undress and repack my bag at my seat and put my bag ,THAT FITS WITHOUT AN ISSUE, under my seat. In fact, I could fit my bag and my husband's bag in front of me. Once I got home, I measured my bags and they were SMALLER than the requirements listed on the website. SUCH A SCAM FOR MONEY!!! Once we got on the plane we looked around and realized the flight was less than 2/3 full and assumed the aggressiveness was because they wanted money.",FrontierAirlines,trip_advisor,['Responsiveness']
428,Travel Nightmare!,"I had myself the nightmare in airline tales! Started on Thursday morning in Winnipeg, planning to arrive in Asheville in early evening. Flight was delayed due to snow in Chicago; flight was delayed due to equipment problems; flight was cancelled. They put us in a hotel and I started back on Friday morning, but now I was supposed to fly from Winnipeg to Montreal to Dulles International to Asheville. The landing was aborted in Montreal and we were diverted to Toronto. There I discovered that my bag was lost, but I could catch a flight to Dulles. Then Passport Control wouldn't let me board the plane because my bags were lost (like I had any control over that!). Some extra effort by Air Canada finally got me on that flight, just before it took off. I would have missed the connection in Dulles, but that flight was delayed because of equipment problems. My favorite: I asked the United representative if she thought our flight to Asheville would be cancelled since it was so late. Oh no, she said, we need that aircraft in Asheville tomorrow morning. Good to know they were interested in getting us safely to Asheville! After landing it was another hour to re-report my lost bag and then an hour to drive home. My bag arrived two days later. I've flown extensively through the years, but my plans for 2020 only include car travel!",United,trip_advisor,"['Reliability', 'Responsiveness']"
429,GROUND STAFF (LADY) TOO RUDE AND UNPROFESSIONAL,"Very much disappointed, United Airline Ground staff knows it very well how to exploit customers and take advantage of customer hardtime. one of the lady staff handling the customer desk was too rude and totally unprofessional, quite not sure how United Airline hire these ground staff who don’t have the basic etiquette to handle clients and ultimately brings in bad review and customer dissatisfaction for them. It was early morning flight, myself and along with my family ( spouse and 2 kids) got flight at 7:00 AM from Atlanta to Newark. Reached airport around 3:45 AM EST to have enough buffer and for easy onboarding. Approached United Airline counter to get luggage checked in after entering all passport details, lady started weighing the luggage and without any sense asked me to pay $1200 for extra luggage charge for hardly 1 lb extra on few of my luggage. Not willing to listen anything and when asked to allow sometime to adjust the luggage she literally given an odd look and replied very rudely to move out from the queue. Atleast customer deck rep should have some basic etiquettes and consideration for the travellers who are with family especially with ( 3 year old kids). I moved out from the queue along with my family done some adjustment on my luggage ( by throwing few on my items) to make it exact 50 lb from 51 lbs and again queued up for checkin. This time also she was soo rude as in I took her money back. Despite of adjusting the luggage she charged me $400 extra and wasted 2 hours only in checkin queue. Now with only 1 hour left for flight to take off and security check yet to be completed I was on the verge of missing my international flight but somehow managed to clear security check clear. NEVER EVER TRAVEL WITH UNITED AIRLINE, GROUND STAFF IS TOO BAD, UNPROFESSIONAL and RUDE to handle client..",United,trip_advisor,"['Responsiveness', 'Assurance']"
430,Costs next to nothing...and is worth about as much.,"Awful. This is a basic low cost airline, and I knew that going in, as long as they got me there. But they didnt! My return flight was cancelled less than an hour from check - in. Which meant I had to wait in line, with the rest of the travelers. After a few hours, their minion gave me a hotel voucher, plus ticket to a United flight next day, but not to Philly, but Newark. How to get to Philly? She said that a Uber ""link"" will be given. This never happened. The next day, I get charged for Luggage by United, which they (Spirit) cleverly weaseled out on. Their minion clearly saw I had a bag with me! and I paid for it, which they should of transferred. I paid out of pocket to for my bag ($$) and the ride to Philly ($$$$), since the Promised Uber ""link"" never showed up. Calling them afterwards and lodging a complaint fell largely on deaf ears. It's been more than 2 weeks since, and no word. Awful company. Their service costs next to nothing, and is worth even less!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
431,Bad Eperience,I have traveled to US couple of times and to Amesterdam once. I was travelling with Infant and there was no bassinet for long flights too. Food was bad! Legroom was bad! I went thru a flight cancellation as well due to bad weather and the notification came just few hours before the travel,AirCanada,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
432,Cancelled Flight No Reason Given,"I drove almost 3 hours to fly from CLT to MCO after Allegiant cancelled a flight from Roanoke (different review). 10 minutes from the airport they cancel the flight and refund but offered zero assistance in getting to Orlando. No cars to rent so I had to spend over double on a different airline. Complete a-holes, never again.",SpiritAir,trip_advisor,['Responsiveness']
433,Travellers on point get penalized!,"We had book this trip together as a couple, in April for August...Wpg-Mtl...Mtl to Wpg. We booked on points...so could not see our seats until booking time allowed, which is 24 hrs prior to departure.... We found out we were not seating together for both flights,.. and when we asked, we were told the flights were full and that because we were on points and did not pay for it we weren't given seats together! It is a money grabber! On our way back, we asked at the gate as soon as it opened if they could help us. and wouldn't you know, there were seat together left, and they accommodated us for FREE! We really feel that we are penalized because we collect points....that is bad PR",AirCanada,trip_advisor,['Responsiveness']
434,Sprit Airlines Worst Customer service,Worst customer service. Flight delayed 40 minutes but gates closed one hour before and there was no coordination between security gate/tsa and gates. My baggage went to Laguardia and they closed the gate and flight was there on the gate for over 40 minutes but they didn’t get the passengers get in there were over 20 people waiting to get in. Next gate delayed too bu thy let the passengers get in. Sprit gave a option to fly after 36 hours with no accommodation. I had to book a new flight by my own and ended up traveling to my destination. Sprit airlines is one if the worst and last option to travel,SpiritAir,trip_advisor,['Responsiveness']
435,the only way to do long haul,"great flight, great food, friendly and professional crew Don't bother with the inflight WIFI though, it doesn't work, and for 16usd it should be included in a £3000 ticket. Complete waste of time and money on both inbound and outbound flights. Everything else was perfect",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
436,My flights have been canceled twice and delayed every time,I do not recommend this flight service to anybody it is terrible and is always delayed and canceled.,SouthWest,trip_advisor,['Reliability']
437,HORRIBLE CANCELLED FLIGHT 2 HOURS BEFORE,"This airline is the worst one ive ever experienced. They cancelled my flight as I was a already past security waiting at the gate, they said the plane just ""wouldn't arrive: no expiation at all. They offered a $50 credit, even with that I will never fly on this airline. Frontier makes spirit look like first class.",FrontierAirlines,trip_advisor,['Reliability']
438,You get what you get with COVID,"There is absolutely no reason Southwest needed to fill this flight completely. It’s absolutely insane that they care more about profits than their customers’ safety. However, if you are traveling during a pandemic, it’s understandable that you’re taking risks. SW asks everyone to wear masks and encourage people bringing their own wipes to wipe down the seats. I think next time I’ll spend the extra $$ to fly delta for the safety aspect but given the circumstances the SW flight crew is really great and diligent. It’s more of a corporate issue than a local one. Their CEOs are greedy AF for encouraging this nonsense during a global pandemic for profit.",SouthWest,trip_advisor,['Assurance']
439,Unethical service at the gate and they don't care.,"I paid the extra dollars for two seats , for myself and wife. On the instructions to board I presented my boarding pass. I was told that my seat is changed and my wife and I will be on separate seats. I informed the agent that I paid for my seat. She said loudly "" you are holding up the line go to the side"" . We stood there like beggars as if we had done something wrong. I requested to speak to the manager. She said I AM THE MANAGER. Eventually after 15 mins of waiting her co worker said she changed the seat as she wanted to accommodate another family, no request from on..they agents feel that they can do as they feel like. A bunch of incompetent staff. They should be investigating.. I will write tge headquarters with an official complaint.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
440,Simple and easy.,"The staff on Southwest really enjoys their job. You can just tell. If traveling with a family, I do recommend upgrading your spot inline or at minimum check-in early.",SouthWest,trip_advisor,['Responsiveness']
441,Do not use them,One of the worse airlines to ever fly with . Wouldn’t recommend . Very unprofessional . Worse than spirit . They canceled a flight on me . Wouldn’t even give me a fly credit or a hotel,FrontierAirlines,trip_advisor,['Assurance']
442,Allegiant Experience AWFUL for the 4th time!!,I've given this airline 4 chances and EVERYTIME they've disappointed!!! Each time I've flown with them they've delayed the flight up to 4 HOURS!!! NEVER AGAIN will I fly this airline... enough chances!!!!! AWFUL AIRLINE!!! Avoid if you want a good experience!!,Allegiant,trip_advisor,['Responsiveness']
443,DONT WASTE THE MONEY!,"This is the most inconvenient airline I have EVER used! My arriving flight arrived so late the airport was closed when I arrived and I couldn’t even get an Uber to my Airbnb. I tried calling for WEEKS and each time was on hold over an hour so I just hung up. My ONE flight was delayed THREE times the day of, which inconvenienced me even more. I finally got a hold of a person who couldn’t even speak English so that took even longer to explain. Because of this cheap airline I paid for an entire day at my Airbnb that I couldn’t even enjoy not to mention I had to pay additional money to keep my rental car. When transferred to a manger the best advice I was given was to cancel the flight and rebook but their next available flight would be Friday, ITS MONDAY! So of course that wouldn’t work, I asked the gentleman to at least comp me for the extra day rental car and of course he did NOTHING! I will never use this disgrace of an airline. The customer service people are disgusting and they claim they are transferring you to a manger when in reality you are just speaking with another rep who can’t do anything to help you. Ugh, No mind me I’m just sitting 10 hours from my home until almost 11pm tonight with my 8 year old daughter. 🙄",Allegiant,trip_advisor,['Responsiveness']
444,Friendly Skies,The RSW to Atlantic City Route is manned by very competent flight attends …. Thank you again for a great flight,SpiritAir,trip_advisor,['NA']
445,We love JetBlue,"It's a bus trip to Boston to fly JetBlue rather than flying Southwest from our local airport, but it's worth the trip to us. Always a smooth operation with no snags, and the seat spacing, even in their regular seats, is more than adequate for my 6 foot 2 frame. Decent drinks and snacks. Always a pleasure to travel with them whenever we fly.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
446,Penalty to refund or credit due to hurricane Ian is more than the cost of our tickets,"Destination is devastated due to hurricane Ian. After getting disconnected 6x, waiting half an hour each time to speak with a representative, there is no option to get flight credit and a refund penalty would cost more than our flights. Changing our flight to an area that was less affected in florida would cost 4x the price of our current tickets just to complete the transfer. Last year, we were kept on a tarmac for 7+ hours, then returned to an airport in Mexico after the flight was changed. Around 1am were told to leave the airport and find a hotel and return the next morning with no time provided for the new flight. No compensation for hotel. No water or food available during the wait.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
447,Leg Room Gone,"This was a wide-body DC 10. I'm only 6' 00"" tall & there was ""no"" leg room...was very uncomfortable. Seats do not move. Sooo, on the return flight, I upgraded to a bulkhead seat & it was worth every penny. Also the tray tables are kind of a joke...they're about the size of a paperback book...a coke or beer & a napkin, that's about it. The check-in was the usual nightmare, now days, with long lines everywhere. The flight was non-stop & went pretty fast. It was very inexpensive & I would do it again.",Allegiant,trip_advisor,['Tangibles']
448,I Love Jetblue!!,"Jetblue was so comfortable with more legroom than other planes. There is a personal tv with cable to watch on the back of every headrest, and the snacks were better quality than other airlines. I would fly Jetblue again and again",JetBlue,trip_advisor,['Tangibles']
449,Scam Artists,Don’t use Frontier Airlines. They are scam artists who are hiding behind lies and deception to ensure they don’t issue refunds to hard working individuals who can’t travel using Frontier.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
450,"They do not give the option to change or cancel a flight, I lost $ 426 with them because they do not help, it was my fir","They do not give the option to change or cancel a flight, I lost $ 426 with them because they do not help, it was my first purchase and my last. I hope you see this review and do not risk going through the same thing that I go through.",FrontierAirlines,trip_advisor,['Responsiveness']
451,DAVEo,"Trip from Punta Gorda to Providence was perfect. Returning flight was delayed and eventually cancelled and rescheduled until the next day due to bad weather in Florida. Although not great having to find a hotel and stay an extra night, the captain and the crew kept us informed and seemed to do everything they could.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
452,Northern Italy and Lazurne Switzerland,Great Service good food. Flight was smooth and seats were excellent. Flight attendants were helpful and great.,Delta,trip_advisor,['Assurance']
453,Local flight ,We are traveling in the local region. Flight got delayed due to weather. Airline provided food voucher and courteous.,Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
454,Worst airline ever!!!!!!!,"I traveled with a relative, our first flight was delayed. The captain said first the plane had a mechanical problem and that the plane needed to be checked, then after more than 30 minutes they informed everyone that the plane was actually ok. We had a connecting flight at jfk. The flight attendants told us that we didn’t had to worry because the connecting flight was going to wait for us. We ran to the next flight and of course they didn’t wait. We had to spend a night in New York in a cheap dirty hotel that jetblue put us on with only one bed. Next day we finally took a flight home and when we got to Portland our luggage never made it!!! We are currently waiting for it. I heard from taxi driver in NYC similar horror stories. I will never fly again with Jet blue!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
455,Rudest customer service,"This airline I never recommend for any one , at the airport they change gate many many time with out announcing and when guy was announced he doesn’t know what he is talking about , he was changing gate number even 2 minutes for flight at MCO Orlando airport. Also employees name Marianne was working and i ask her about the gate change and delay of flight she was mad on me and looks like she was ready to go home and was shouting on me . I never seen any employee working at the airport facility like that . I am also busy person. So I understand the situation but they have to let passengers know correctly.",FrontierAirlines,trip_advisor,['Responsiveness']
456,"On time, excellent flight.","Flight was on time, very pleasant experience. Flight crew was excellent, not overbearing but provided just enough service to keep everyone comfortable.",Allegiant,trip_advisor,['Assurance']
457,Great NonStop flight from Atlanta to Punta Cana,"I had a great non stop flight on Southwest, from Atlanta to Punta Cana. Good service and a smooth ride, very comfortable. Our flight landed on time and when leaving Punta Cana, had a great on time flight back to Atlanta. I love South West, 2 free bags and no hastle.",SouthWest,trip_advisor,['Reliability']
458,United appears to be perpetuating fraud,"I booked (confirmation # 085VHL) through United. I later discovered that I was sold a flight fraudulently - it does not ""exist"".. The return trip was booked to go to Australia UA5389 and New Zealand QF143 Jul 16, 2021. Yet I was told by NZ authorities that the flight booked in fact could not land since none of the passengers could be booked, as according to the law, at local quarantine residencies. Nothing was book on their end, so the flight was invalid. The astoundingly rude person whom I contacted at United subsequently canceled my flight (I was very polite and diplomatic). It cost me many hours and stress. But fortunately I canceled within 24 hours and got all our money back, but not the 1/2 day of my life trying to deal with this. Other people were not so lucky.",United,trip_advisor,"['Responsiveness', 'Assurance']"
459,Roomy,I found that Jetblue has more room than other airline.I didnt even incline the seat. I already had enough leg room.Plane is little old,JetBlue,trip_advisor,['Tangibles']
460,Great service,"For some reason I hadn’t flight in Avinaca for a while and I regret it, the service was very good, the plain was up to date, clean, we toked of on time and landed 10 minutes earlier, over all was really good",Avianca,trip_advisor,['Responsiveness']
461,Air Canada is a joke!!,"Flight to Montreal was delayed 3 hours so missed our connection. We couldn't get into Barcelona until a day later than planned. They tried to get us on a Lufhansa flight but AC computer system couldn't communicate with Lufthansa systems. We tried various flights with Lufthansa but after 7 hours at LAX walking back and forth between AC and Lufthansa 5 times, no luck. We finally left the following day cutting our vacation a day short. We made it to Barcelona safely (thank god) but guess what, ALL 3 BAGS WERE STILL IN LA!! DON'T FLY AIR CANADA.",AirCanada,trip_advisor,['Responsiveness']
462,Book anybody but delta and their Partners,First it takes at least 15 hours to plan a route. Then they refuse to take your payment. Then they cancrl a klm flight but do not update delta or air france sites. Then a whole hour with an operator to rebook. Flight I wanted to buy up£500 in just 8 hours. Guy said he couldnt get me to chicago I did his work found you could via detroit. Booked the itinery. Then he hot my name wrong. Then Delta sent me the original itinery and asked me did I want yo pay for it. Told them I had new booking paid for and could they e sure name was correct. Now they have cancelled one of my flights and got me sitting in an airport for 9 hours. But that originsl flight is still operating. Selling the seats for more or just drliberately making sure I never travel again. Airlines are ageist. Delta in unproffessional No e mail contact. Phone reservations cut you off too busy. Busy because they treat passengers like dirt. Going to cancel and book eith another airline Cardiff airport is a waste of tax payers money,Delta,trip_advisor,['Responsiveness']
463,Stay away from this airline,"Worst airline I’ve ever traveled on. We booked a flight with these guys in an attempt to save a few bucks, however, we quickly realized this was a huge mistake. Not only did they delay our flight by almost 4 hours but in order to compensate for their “wrong doing” they gave us a 15 $ voucher for food 15 mins before boarding the plane. No one had time to get food and most people had already bought food with their own money. When we arrived to our destination, we waited over an hour for our luggage. The service they provide is completely unacceptable. Aside from their service, their seats are uncomfortable and the tray tables don’t even fit a drink and a sandwich. Pay the extra money for better service and comfort. These people /airline suck.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
464,It doesn't matter where you're flying from or to...,"you're going to get nickel and dime'd the whole distance, even if you're not on ""economy,"" but man, most especially if yo're in economy. God forbid you take an economy flight, United will sure let you know that you just don't matter, you are the lowest of low. I get the distinct impression that this airline simply does not care about you if you don't have their credit card and/or if you're not so much one of their favorite frequent flyers. And it does not matter where you are flying from or to, I have experienced this treatment worldwide. I have a ""favorite"" airline, but if I wanted to switch things up, United has made it exceedingly difficult for me to feel warm and fuzzy about them - I'd hate to choose United just because of how I've been treated, and I fly a LOT.",United,trip_advisor,['Assurance']
465,"Allegiant closed doors and departed w/o me, despite I was checked in and on time- zero confidence in this airline","This situation occurred 5 months ago, but I have intended to write a review since the incident, however have been busy traveling-- I travel and fly THAT much, and I will say that my experience with Allegiant and their customer service was some of the worst I've ever encountered, that I will never fly with them again unless it's an absolute emergency or the only option. Literally, never again. I was departing from AVL to BWI. The flight was to leave at 13:38, meaning (and confirmed on the ticket), that the doors were to close at 13:23. Which is standard. However, at 13:01, as I'm passing through security (it's a very tiny airport), I hear on the overhead speakers that the doors for my plane have closed and that any passengers not aboard yet must go to the customer service desks to for further assistance of rescheduling a new flight. I ask a security officer what that was about and he is unable to assist and tells me I will need to go to the customer service desks, which is back out of security, in the original arrival lobby. So, there I go, and see a line of people, and despite that time feels super of the essence, I go to the back and wait my turn in line. Once I get to the front, little did I know I was going to be met with the worst customer service experience in the airline industry I have encountered to date. The young, female employee's name was Takya. She asks how I'm doing as she calls me forward in which I reply ""Well, not too good, I just heard my plane closed the doors and no one else can board, but they aren't supposed to be closed yet for another [x] amount of minutes"" (at this point, it still wasn't 13:23, so I was hoping still that maybe it was an error and whatever that needed to be fixed could be fixed and I could still board the plane.) She then proceeds to confirm via computer that the flight had in-fact closed it's doors and I will need to rebook. I clearly and calmly explained that the doors should not be closed yet, that it was too early, and that I was checked in and at the airport in time, and that I'm hoping to still get on this plane as it shouldn't have taken off yet. She is extremely dismissive and says she will have to help me reschedule but that I will have to wait and that she needs to help the other people behind me first. I told her that this was a time sensitive matter, not only for the hopes of getting on this plane, but in case I couldn't and no other flights from AVL worked out and I had to fly out of another airport that evening. And she literally persisted and said that everyone behind me will miss their flight and that to help me would take too long and she will have to help everyone else before me and that I needed to stand aside and she will help me when she can. I persisted and said that I was a customer who needed her help, who was DIRECTED to go to her for help, and that I waited my turn in line just like everyone else and that my issue was time sensitive and I needed help. In which she said no one could help me right now (there was 2 employees at the counter), and that I needed to stand aside. I then asked if a manager was available to assist. In which she, with attitude, calls to someone over her walkie, and literally within minutes a manager is there to help me. I should not have to suggest that, she should be suggesting that if my issue is too time consuming for her to handle and she needs assistance. Here, I end up having two managers get involved as they see it unfold that literally, for no good reason, the plane literally has left without me. As, at this point in time, it's after 13:38 and the plane had left, thanks to Takya wasting valuable time fighting me, when she should instead just have done her job professionally. The two managers who helped me out where very kind, but even the limitations put on them and how they can help, is so ridiculously limited, you don't even actually feel like you're getting help. The next flight wasn't going to be going to BWI until like 36+ hours later, so I did end up having to rent a car, drive to CLT, and fly out of CLT that night. It ended up being about $350 of additional expenses, in which Allegiant wasn't able to financially compensate me in any way, of course, despite this 100% was their error. To this day, I'm still hoping to get refunded for my flight (I disputed it with my credit card company), which should have just been a given. Supposedly, they (maybe the gate agents?) tried to call my cellphone several times but I was unable to be reached. Here, the third-party website must have auto populated another address and phone number by default, as they didn't have my correct information and so I never received the calls. Even so, I'd like to think that if you can't be reached by phone, the plane should not just be able to take off without you, if you are checked in. My ex who is a pilot, after talking to him about this situation, seems to think that the likely cause was that the plane over booked, and there wasn't any more room left, and that's normally what the situation is when the doors close and the plane departs prior to the departure time. In all my years of flying (probably 50-100 flights), I've never seen anything like it. Whatever the reason, my experience with Allegiant was so bad, I will be actively avoiding them and persuading others to the do the same. Very unreliable, and there's no travel security in that, when reliability is one of the most important considerations for an airline. And while honorable that Takya wanted to help the people behind me and be quick, she should definitely receive some additional customer service training, or not work in customer service at all.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
466,Unreliable,"You just never know if they will be on schedule. this route usually has delays or cancellations, definitely is not a priority but is not cheap, so you expect better from them. Safe flight, new planes.",Avianca,trip_advisor,['Reliability']
467,good flight,"stress free and uneventful, seat assignments were typical. All flights were on time with no delays. CAK was a sleepy little airport that I recommend.",Delta,trip_advisor,['Responsiveness']
468,Absolutely horrendous and terrible service,"Delayed over 3 hours for mask issues absolutely ridiculous, do not fly with these crooks, Gina review absolutely awful.",SpiritAir,trip_advisor,['NA']
469,TERRIBLE,"They canceled our flight last minute. we rebooked for the same evening , waited all day, then they canceled the second flight last minute. We are now stuck with hotel costs and missed appointments at our destination. ludicrous !",FrontierAirlines,trip_advisor,['Reliability']
470,"Not as friendly service as in the past, with some exceptions","We’ve always had wonderful, friendly service on our flights to and from Tokyo in the past. This trip was a bit of an exception. On both flights, with the exception of one flight attendant on both, the friendliness seems to have diminished. In fact, on the flight from Newark to Tokyo, the best flight attendant in business class was one person, Tina, who was actually working coach but helping out in business, who was super. And on the way back, one of the flight attendants recognized my husband and was great. He also was very friendly. But the others not so much...helpful but no smiles. The food was ok and the comfort was great, and most important, safe flights.",United,trip_advisor,['Assurance']
471,A travel agents worst nightmare!,"April of 2019 I traveled to Tampa to visit friends and check out a few Clearwater resorts I wanted to book for events. It was business so I traveled solo but also my birthday weekend so my husband surprised me on a red eye. Fast forward to departure day on our way to airport and Southwest cancels 1 hour before boarding time. No explanation or compensation offered. After calling and realizing that some clients were offered travel vouchers and others were not someone finally contacted me offering us $200 each in luv funds. My husband and I both missed 8 hours of pay which is double the value of funds. I am also a banker and missed a very important conference, in addition we had to pay another night of hotel and car rental. In short we still took a huge loss. Fast forward to August 2019, 4 months later were in Hawaii and decide to use my husbands voucher to island hop. Southwest had one ways for around $50 each. We book only to find his was actually only $150 not stated amount of $200 Now Fast Forward to December of 2019, I am still a travel agent have a large group of 25 guest flying back into Tampa almost exactly a year later. Resort then cruise so flights are important. I book myself outside of the group with the intent of using Voucher! And guess what?? Our flight going in has been canceled. We are 4 months from departure and other carriers will be higher now and I have collected payments from clients. Not to mention my Luv funds are set to expire so I have to talk to another department to beg for extension? I was told it was because of continued grounding of Boeing. Well if that plane is grounded why are you selling tickets? Southwest is a travel agents nightmare and a pain to travelers. They are not dependable and always my last choice in airlines now. I get free bags on most airlines because I'm a card holder. But clients often see it as a value so I try to adhere. I am always leery booking clients with them for fear of there overbooking and lack of delivery. Southwest needs to stop selling tickets on planes that they don't have clearance to fly yet. The grounding has been going on long enough for them to have a system to serve clients.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
472,Fast and High in the Friendly Skies,"Took the 7 A.M. flight on a clear Tuesday morning. We were greeted at the curb by a friendly bag agent. Nice way to start the day. Plane took off on time even though we had a full flight on a 757. The flight attendants were on top of everything. We all had personal entertainment screens on the seat in front of us. The seats were roomy and comfortable. The plane got up to 40,000 feet: I don;t think I;ve ever flown that high before and we were doing 580 MPH. Flight smooth and turbulence free. At the Fort Lauderdale end the bags came out within 5 minutes. Are you sure I was flying United? I bang them when they are bad, so I have to give them their due on this one. The terminal area for United in Newark is all brand new and there are many places to eat and drink. The flight was reasonably priced. All I can say is I hope they keep it up.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
473,No real complaints...got me from A to B just fine,"Did this flight in July and came back home with same airline, same airports, in Sept 2019. It got me there and back, and my luggage got there and back as well, at the same time as me, they fed me and gave me plenty of a variety of liquids, so all is good. Though, I would say that the flight home, they seemed to feed us a lot! Not complaints there. I ordered gluten free menu, and it was fine...nothing fancy, but who goes on an airplane in an economy seat and expect fancy? Only issue I had is that I could take one piece of luggage to check in, but at least I could take that, as some airlines give you no free checked in luggage at all. And what I did take, packed to the gills, was a few kilos over their limit so had to pay an extra $100, and since I was taking gifts for people I would visit, I paid it as I didn’t want to take out any gifts. Ok, lesson learned...just don’t take so many gifts next time! So, all in all, I have no complaints... I am thankful I could go and have my Europe adventure with my son, and Air Canada helped me do just that.",AirCanada,trip_advisor,['NA']
474,A380 Airbus,Best plane to fly on! Its sooo smooth you don't feel the lift off or the landing! Would highly recommend flying on this if you get the chance. We caught this plane from Birmingham to Dubai in economy class. Plane was nice and large and great service on board but unless your sitting in the front row seats with extra leg room you won't get much space. It's reasonable but not as roomy as you'd expect and the seats are OK but after 5hrs your ass does start to numb up. Havn't been upstairs but I'm guessing first class is upstairs.,Emirates,trip_advisor,['Tangibles']
475,Air Canada Vacations - Avoid,"Air Canada Vacations is terrible. They are wholly owned by Air Canada and you can book vacations from the Air Canada website online. But if you need to make changes or cancel, they tell you to call them. Two days in a row I spent 4 hours in their phone queue which apparently only lasts 4 hours then says ""I'm sorry. An internal error has occured. You will be disconnected now. Goodbye."" I will never book a vacation package again with them.",AirCanada,trip_advisor,['Responsiveness']
476,Unbelievable,This is by far the worst airline I have ever experienced. The only reason I’m giving them a one star is because I can’t give them no stars. Delays after delays and hours of wait on both my departure and return. The flight attendants were unprofessional and rude. I will never again travel with this airline and I highly recommend people to not fly with them.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
477,Always rescheduling,"I’ve ridden with South airlines for awhile now, and no other previous flight has been so chaotic like now. Trying to get from TX to New Orleans, has been a nightmare. When me and my family got to the airport, we were here on time before our flight for 9:55 at Gate 6 because we were moved from Gate 7 and now we are at gate 4 and it’s 12:25 . Our flight has been delayed to the point of just canceling the tickets and staying home for the holidays. This is unprofessional and unacceptable. They say that they don’t have a crew to supervise us and before we had to move because a flight before us had been delayed for the lack of flight attendants as well. At this rate we may be delayed even further making this the worse experience me and my family have had with South west.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
478,AWESOME in-flight amenities!,"VERY affordable flight! Beverages and snacks provided graciously (at no additional cost), at least 3 times during the 2.5 hr flight! BETTER SERVICE THAN FRONTEIR!",United,trip_advisor,"['Tangibles', 'Responsiveness']"
479,Mr,Equipment kind of old. RCA jacks going and coming back worn out. Baggage claim took almost 45 minutes.,JetBlue,trip_advisor,['Tangibles']
480,Friendly and helpful,"I have come back to Emirates after flying with Etihad for a while and I find that the flight attendants and ground staff are the friendliest you could ever find. I needed assistance to get from the check in to the gate, and the Emirates staff delivered very well and they could not have done it better. Everyone that helped me during my trip I congratulate them, a job well done. Thank You.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
481,ABSOLUTELY THE WRORST,To say this was the absolute worst experience ever would be an understatement. Frontier Airlines is the worst airline that I have ever traveled with. I arrived at the airport 2 and 1/2 hours early to make sure I had plenty of time to drop my bags off and make it to my gate. Man was I wrong. I could have arrived 1 day early and I still would have been late. We stood in the line they had designated for the Baltimore flight for about 2 hours only to get to the counter and be told they weren't accepting anymore bags and I was told to take them to my gate and check them there. I told them I had liquids in my bag that i couldn't take through security and she told me that it wasn't there problem and that I could buy everything in my bag again. Very poor customer service. So I took all my liquids out and put them in the trash. When I made it to the gate to check my bag as I was told to do they charged me an extra $42 on top of the $57 I paid when I booked my flights. I ask why and the girl said it was because I checked it at the gate. I told her that's what I was instructed to do and she said not my problem and made me pay the extra money. Please people if you are reading this save yourself the time and money and NEVER EVER fly with this absolute worse Airlines that has ever existed. The best thing that could happen for the people that travel is for Frontier Airlines to go bankrupt and close. Please take a minute and read all reviews about this airline. Don't say you weren't warned.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
482,Always the Best,"JetBlue always has the best customer service, clean planes & interesting tail fins. JetBlue is my first choice to fly anywhere they offer flights to.",JetBlue,trip_advisor,['Assurance']
483,Do not book Emirates Holidays!,"I booked my honeymoon in the Maldives for Valentines day / my birthday week (back in early October )via Emirates Holidays. I called Emirates after booking to ask for an upgrade using miles. 4 months & 100k mile accrual ( which i got by paying for the most expensive Skywards credit card) later, they inform me (after online checkin opened) that i cannot upgrade with my saver fare class. Something i wasn’t told when i called back in October. Even worse, they havent even assigned me & my husband seats next to each other. Now the flight is full. When i called to fix either situation, i was met with representatives that would talk over me, blame me for having booked a saver class fare (which emirates holidays never stated in the booking process) and not accept responsibility that Emirates gave misleading information about a ticket bought via emirates holidays (which apparently works differently). 10 years of loyalty to Emirates and i am rewarded with complete negligence. Wont be making this mistake again! Not at all appreciated Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
484,Great flight during Thanksgiving week!,"I had dreaded flying Thanksgiving week because it is such a busy travel season, and there is always a weather event to gum things up further. However, this flight was a delight. The plane was full, but the flight attendants were just awesome! There was the right touch of humor in the announcements, and the service was done with great humor and efficiency. The pilots were great at keeping us informed of any changes. Love Southwest!",SouthWest,trip_advisor,['Responsiveness']
485,Make sure you book your trip correctly! Non cancelleable!!,"Accidentally booked a carry on bag rather than a checked bag, called within 2 minutes of booking to hopefully correct and all the rep could say was ""baggage fees are noncancelleable"". $40 mistake. Most businesses wouldn't survive treating customers like this. We have made many trips on Spirit with lots of points but obviously this counts for nothing.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
486,"Great Service, Good Food, On time","I have flown this airline/route in Economy and Business Class, I know many people may not be able to afford B-C but I can tell you the experience from a comfort, food service is like night and day. I will say the service from the staff is equally attentive in either class. If you consider how many people fit into an A-380 you have to make allowances for the feeling of being herded like cattle during the loading process, of course, it is quite different if you are flying B-C. I think considering that this is a 14 hour non-stop flight this airline does and admirable job.",Emirates,trip_advisor,['Assurance']
487,Lost bag!!!,"Air Canada sucks big time!!! Lack of compassion and care for customers that pay over $2000 for tickets! They do not help you search for your luggage because they don’t care about their customers and there property! Used to be good, but after COVID they are so disorganized!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
488,Delta Airlines,I traveled from Los Angeles to Cincinnati Labor Day 2019. All employees were very friendly always smiling. It was evident they enjoyed their job. I recommend this airline. 10/10,Delta,trip_advisor,['Responsiveness']
489,Took amazing care of me!,"I had a medical emergency on the flight, and the flight attendant was very quick to respond, helpful, and kind. Southwest wound up having to ground our flight early (thankfully at our original destination) and they were efficient and took excellent care of me until medics could take me off of the plane. I am very grateful to them.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
490,Can I use my phone in airplane? Will they notice if I do,"I am going on a 4 1/2 hour long trip to Vegas, flying through allegiant and online it says no phones even in airplane mode? What do they expect me to do for 4 and a half hours? All I want to do is listen to music that I have downloaded, can I still do that or will there be some sort of fine/legal trouble?",Allegiant,reddit,['Responsiveness']
491,"No care, no respopnsibility","Really disappointing experience here. Flights home to Australia were booked through a travel agent but then the airline cancelled and re-routed these flights. They changed the final destination which meant a connecting flight was missed. When they were asked to rectify this, they point blank refused and this meant we had to book another flight to get home, at our cost. Extremely poor efforts here by United.",United,trip_advisor,"['Responsiveness', 'Assurance']"
492,"Easy flight, very kind attendants","Took a short weekend trip to Pittsburgh, using credit that was about to expire, so we flew first class. The attendants were great, and the flight was very smooth. Weather was terrible in NYC on our return date, and Delta did a great job letting me know well in advance that the flight would be delayed so I could better plan when to arrive at the airport. The only reason I'm giving four instead of five stars is that, en route to the airport, Delta texted again to let me know they'd moved UP the delayed departure time, which put me in a bit of a panic, as I assumed once the delay time was sent to me, that that was the new departure time; I didn't expect the plane to then change the time again to depart earlier. That said, we still made it on the flight and the pilot made up most of the time en route, so, despite a 90 minute delay from the original departure time, we were on the ground only 20 minutes after the originally scheduled arrival time. Good job, Delta! I'm not a big fan of the censored movies (I can decide for myself if I want to hear swear words, Delta), nor of having to watch the provided entertainment on the screen of my own device with no way to recharge my device on the plane, but on a short flight it's a minor quibble. Again, props to the flight attendants, who were all great, and to Delta making me aware early of the weather delay, so I could spend another hour or so with family before leaving for the airport.",Delta,trip_advisor,['Responsiveness']
493,Absolutely The Worst Run Airline,"Flight was cancelled without warning or reason, leaving us virtually no options. Never, ever fly Spirit unless, and, of course, you want to destroy your trip.",SpiritAir,trip_advisor,['Reliability']
494,La mejor opcion para vuelos nacionales!,"Sinceramente la mejor empresa en vuelos nacionales! No tiene ningun costo escondido, el precio de la maleta, carry on y boletos,todo incluido, los aviones nuevos y super comodos! Excelente opcion",Avianca,trip_advisor,['Tangibles']
495,Delta Airlines - India to USA,"DELTA Airlines is a comfortable and cosy flight. It serves with a welcome drinkg in addition to a small breakfast, delicious lunch and dinner. The air hostess are co-operative and helpful.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
496,Southwest flights unsafe for COVID worriers!,"Totally outraged that Southwest did not adhere to its plan to sell only 50% of its seats till the end of June. As a senior with underlying medical issues, I trusted Southwest to fly me safely home from Palm Beach International Airport to MacArthur Airport on Long Island. I spoke to a representative on the phone four days before my scheduled flight and was assured that the flights from West Palm Beach to Baltimore, and then Baltimore to Long Island, would be capped at 50%. That was absolutely not the case. To make matters worse, the person who was scanning boarding passes announced to the assembled that masks were requested to board and fly, but that Southwest could not enforce that. And, when I asked the flight attendant on the second flight segment why capacity was above 50%, she told me that they could seat 102 passengers on a plane built to fly 143. That math does not add up! Additionally, she announced several times that middle seats were not blocked, that if someone wanted a middle seat they could have it. Blockheads, the lot of them! I have been so careful to isolate for weeks and weeks. Now, I have to quarantine for two weeks AND worry that I will get COVID 19. Southwest, I’ve been such a fan. I fly your airline everywhere I can, but you broke my heart. I’ll think twice next time I choose an airline to fly.",SouthWest,trip_advisor,"['Reliability', 'Assurance', 'Empathy']"
497,I did not even get what I pay for!,"I am well aware of what one gets when flying with a low-cost airline. The fact that I buy a ticket with a low-cost carrier means that I am accepting the inconvenience of being charge for almost everything, uncomfortable seats, almost no customer facing support, etc. What I cannot accept is to buy a ticket -directly from Spirit- 4 months in advance and learn 3 days before my trip that my reservation has been cancelled and there was no communication to inform me about this event. I learned about it because I happened to check my reservation to be able to complete a COVID-19 form. I had plan a family vacation to Puerto Rico and bought 4 tickets in the month of March at the airport. There were seats available. I had already paid for an Airbnb and the rental car. Everything was paid already. Three days prior to the departure date I was completing a COVID-19 form to enter Puerto Rico and had to check my reservation to get the flight information. At that moment I learned that my reservation was cancelled. I called customer service -after waiting 37 minutes to speak to someone- I was told my reservation was cancelled. The representative had no idea why my reservation was cancelled. Flight was still on. My assumption is that Spirit overbooked the flight and sold seats at a higher price than what I paid for and they just cancelled my reservation. Spirit does not care how they impact customers’ vacations. They did not honor the tickets that I had bought directly from them and all the sudden I am at a point where I cannot even take my vacation. I had to scramble to buy 4 tickets - 3 days before my departure date- that meet my original timelines. American Airlines did have availability. I ended up overpaying for those tickets as I bought them 3 days before departure. I had known Spirit was not going to honor my tickets I would have bought from AA or any other major carrier in the first place. Lesson learned. I will never use Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
498,Really Fine Flight,"My husband and I try not to fly (give us the Queen Mary 2 any day) but no other way to South Carolina from NYC in a timely manner. Our flight on Delta in September was not only timely but comfortable and yes, even a pleasant experience. No hassles, polite and friendly crew, arrived on time. Thanks Delta-if we have to fly , we’ll see y’all again.",Delta,trip_advisor,"['Reliability', 'Assurance']"
499,Is diamond worth it/Rant ,"My wife has had diamond status for a number of years mostly because of my business spending but we take at least one or two Europe trips per year, in D1 and use her GUCs. This summer I wanted to go to Barcelona along with the rest of the world apparently because I could not find any dates where I could use the GUCs. I think the Olympics are part of it I looked at a number of European cities as alternatives And I looked several months ago. Instead, we’re going to South Africa which I will I’m sure be a great trip but it wasn’t my first choice. Now I’m trying to use my RUCs for the Caribbean at Christmas and not finding anything. So is it worth it????",Delta,reddit,['Responsiveness']
500,Canceled flight,"Delta has been canceling so many flights and in the same month I got two flights canceled. The reason they said is because there is no crew to work on that flight.this is absurd, I couldn’t go home, they don’t give enough money for eating and I lost a day of work almost got fired for it. This company is irresponsible.",Delta,trip_advisor,['Reliability']
501,Late again,"Our February 10th, 2020 flight from St. Louis to Cancun was delayed more than 2 hours. This time it was attributed to mechanical failure. In January the problem was a crew shortage. I wonder if our March trip will actually leave on time? I am seeing a definite pattern. Frontier is the non-stop charter used by Funjet/ Apple Vacations for trips from St. Louis to parts of the Caribbean. Checked and unchecked baggage fees apply. There is limited leg room and seats do not recline. Snacks and beverages are available at an additional cost. Every rose has its thorn. Frontier is the thorn in my Mexican resort travels.",FrontierAirlines,trip_advisor,['Reliability']
502,Aviones muy comodos,"Primera vez que viajó en Avianca u fue una muy buena experiencia El servicio correcto,la comida buena pero sobre todo la amplitud de los asientos para clase económica que me permitió tener un vuelo muy cómodo",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
503,"Stay Away, Long line for bags","I was ok with the hour delay coming out of JFK for maintenance. However, now that I’ve been waiting for 90 minutes for our bags, I’m rethinking my choice to use Jet Blue. It’s 1:50am and our flight is no longer posted. I’d stay away from this company.",JetBlue,trip_advisor,['Responsiveness']
504,Disgusting airline!!,"These people changed my flight, didn’t notify me, will not pick up their phone, and doesn’t answer messages! Hate them!",Avianca,trip_advisor,['Responsiveness']
505,Always outstanding,Southwest is always my airline of choice. Their customer service is outstanding and no one can beat their pricing. I left an iPad in the pocket on the plane and the baggage staff were extremely helpful for me to get it back.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
506,You just can’t fix it,"The trouble with Air Canada is they are an average airline for average air travellers. The planes that do the San Francisco runs are old and outdated. 6 rows with a center aisle leaves no leg room and aching hips. The stews try, but with 3 big sections to serve, AC’s foodservice is slow. If you’re in the last section they can run out of food. Forget business class. with 4 seats on a center aisle, they’re wider but old and sagging in the seat. Service is excellent. Until AC decides to change the game, on this run it’s just no fun.",AirCanada,trip_advisor,['Tangibles']
507,Best Rewards program,"Southwest Airlines is a growing airline and continues to increase its service into the Caribbean, adding Cozumel to the next destination. If you are not a Rapid Reward Member you are missing out on earning free flights. Their Customer Service is unmatched by any airline, making it a great experience everytime.",SouthWest,trip_advisor,['Assurance']
508,Comfortable and convenient,This is a very convenient flight for those going to Brasilia as you don't arrive too late. The leg space is good and the flight left on time and arrived on time. There was nothing to complain about at all.,Avianca,trip_advisor,"['Tangibles', 'Reliability']"
509,CONFIABILIDAD,"Mi experiencia Avianca ha sido positiva, decenas de vuelos en el último año han sido en su totalidad positivas (a excepción de una pérdida de vuelo por atraso de mi parte). Si reservas con tiempo, puedes acceder a buenas tarifas y servicios de buena calidad, con un estándar de confort importante, que marca la diferencia con la competencia a nivel nacional de Colombia. Nadie se acerca a Avianca en ese sentido; en precios competitivos, sí tiene problemas, pero tal vez sólo en eso.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
510,Absolutely Garbage,United ruined both travel experiences. To get to Colorado I spent 9 hours as parts for planes were missing. Eventually after the 8th hour a different plane was brought. This made our layover not possible and we ended driving an extra two hours to get to our destination. On the way back our flight was delayed more than 2 hours which was enough to once again miss our connection. I had to stay in a hotel and wait another 14 hours for the next flight back to New England. Overall an incredibly miserable experience. Can't believe the lack of customer service. I waited for over an hour in a line just to reschedule a flight the airline messed up. Do not recommend.,United,trip_advisor,"['Responsiveness', 'Empathy']"
511,Es una excelente aerolinea,"Es una excelente aerolinea, sus precios son los mas altos del mercado, quizá podrían nivelar mas con las otras aerolineas, ya que por un mismo trayecto con Avianca cuesta hasta el doble y por mi experiencia solo se debe al good will, solo por el nombre. Sin embargo no tengo ninguna mala experiencia con ellos, los vuelos han sido puntuales y las sillas de ejecutiva son muy cómodas",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
512,Flights Have Always Been On Time.,"I have flown Spirit for the last 3 years going back and forth from Hartford CT to Fort Lauderdale Florida. In the last 3 years probably 15-20 flights going back and forth. Every Flight except one took off on time and either arrived on time or a head of schedule. The one time the flight took of 15-20 minutes later, it still arrive on time. All of the flight Attendants are very friendly and courteous.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
513,Waiting on the tarmac because??,"The attendants are putting on a brave face but why are we still here, no apparent reason for not taking off",SouthWest,trip_advisor,['Responsiveness']
514,Please do not fly with this airline and spend money with them they deserve to be out of business for what they did,i got to the airport 2hours in advance. i got dropped off on the wrong side of the check in for frontier and denver international is confusing so i had to ask around and find a way to check in. i get to the kiosk to print my ticket because i don't have check in bag i waited 30min to get at the kiosk but when it was finally my turn it tells me i need to see someone at the counter it took them a hour and 15 minutes before i got to the counter and by that time i missed my flight they wouldn't reschedule or refund me my money they just said screw you and took my money and now im not getting to my destination this is a dirty business i would not recommend them i will pay extra just to fly a different airline,FrontierAirlines,trip_advisor,['Responsiveness']
515,Customer service is amazing,"I have been flying Southwest Airlines for all of my trips to and from Austin, Texas. I have never had a delay, nor has my luggage been lost. The flight attendants are always friendly and courteous. Southwest is my go to airline for flights at a reasonable price but knowing that I will get there on time is a major plus.",SouthWest,trip_advisor,"['Reliability', 'Assurance']"
516,Avoid JetBlue if possible!,"Our 1 hour flight was delayed by 2 hours, but that wasn’t the worst part. The lady at the check in counter was checking in for us and after speaking with her for 5 minutes, she asked if my husband and I spoke English fluently because we are of Asian appearance. We are born and raised in Canada and have been speaking fluent English to her. WTF?!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
517,What has happened to Emirites,"I have flown with Emirates many times in the past, they were always excellent. So when we needed to book a long haul flight to Tokyo, Emirates was my first choice. However, they are no longer the Emirates of old. The seats are a lot more cramped and gone are the comfy cushioned leather seats. Replaced by hard seats with little cushion. The level of service has seriously declined. They now only offer a drinks service with meals. Which meant two drinks in 10 hours. Unless you went to the galley at the other end of the plane. We tried a couple of times to use the call button to get a soft drink or water and it was only responded to once after 30 minutes. The air hostess was very rude. Her response was 'what do you want'. They seem to have lost themselves with the cutbacks they have made. They were famous for their service and comfort, even in economy. Now they are just average.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
518,Switched Flights?,"I booked 6 tickets for summer vacation this year and subsequently received a flight change notice and discovered they’d moved us from a non stop to a flight with connections. With three small kids screaming, h$ll no. How often does this happen???",Southwest,reddit,['Responsiveness']
519,Direct flight from Louisville to Orlando,"Flight for family of 8 was on time with excellent service. Southwest never disappoints me. With young children along, it is always reassuring to know your flight will be on time.",SouthWest,trip_advisor,['Reliability']
520,"Voo - ""Melhor custo Benefício""","Tudo ocorreu dentro do esperado a Aérea tve embarque no horário, sem confusão ao chegarmos no aeroporto de Bogotá para troca de aéronave em razão do destino final ser Punta cana, tudo ocorreu dentro do previsto. Foi o esperado levando e consideração custo benefício, ou seja a Avianca cumpriu o contratado.",Avianca,trip_advisor,"['Reliability', 'Assurance']"
521,permanently lost my luggage - fly at your own risk,"I just flew Frontier for the first time and it was the most horrendous experience with an airline - actually, with any business in general - that I have ever had. To start, they charge $69 for a checked bag and $79 for a carry on, so I decided to put everything in my checked bag with no carry on. BIG MISTAKE. FYI to everyone reading this, Frontier does not have any sort of bag tracking systems for checked bags. There is no bar code that is scanned at each location - nothing. This is what I learned when I arrived in my destination after a two hour direct flight and my checked bag never showed up. I had a ton of nice clothes in there and a dyson airwrap (RIP). It has now been 6 days since that flight and they have declared my bag permanently lost. It has been extremely difficult to get ahold of anyone that could actually help me and I've been attempting to track the bag down myself, but had no luck. I filed a claim with an itemized list of everything in the bag, including receipts, but honestly, I'm not sure they will actually reimburse me anything, not to mention all the money I had to spend on new clothes/shoes/etc. for my work trip. I ended up having to fly home a day early. Then, to add insult to injury, I boarded the plane for my flight back and we sat on the runway for 2 hours before taking off because one of the employees accidentally pulled and broke the hose for the air conditioning. The seats are pretty much the equivalent of seats you'd sit in at a baseball stadium, but with less legroom, so needless to say that extra 2 hours of sitting really sucked. A friend of mine flew Frontier as well and when his flight touched down, his entire flight was told they wouldn't get their bags until the following day because there weren't any employees there to unload the bags from the plane. I didn't even know this kind of horrible customer service was possible. I'll update this review if Frontier does right by me and reimburses me for everything I lost, but I have so little faith...we'll see. But seriously, fly this airline at your own risk.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Tangibles']"
522,Never again,It was like being on the dirtiest greyhound bus in the air. I’m never flying Spirit Airlines again. It was ghetto ghetto ghetto and dirty with a fake nail on the floor when supposed covid cleaning is supposed to be done,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
523,Pleasant Customer Service Groundstaff at DFW Airport - Jovita,The customer service groundstaff named Jovita guided me during the queue at the check-in. She was pleasant not only to me but also to the rest of the passengers and accomodated our inquiries. It is a good experience to be accomodated by staff who are patient and accomodating despite the busyness around the airport.,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
524,"Bought a seat two weeks in advance, got reassigned anyways at check in","Like the title says- bought a seat, got reassigned at check in and can’t figure out how to get it addressed. I’ve been through all the chats they offer. Does anyone know what my options are? Really don’t want to get charged 25 bucks to talk to an agent at the airport.",FrontierAirlines,reddit,['Responsiveness']
525,Don’t fly Air Canada,"I have flown on three Air Canada flights and none of them has been completely smooth. They have had delays, last-minute cancellations, lost my luggage and, on my most recent flight with them, caused me to miss a connection. They were delayed getting out of Toronto because they were trying to placate an angry, complaining passenger. This delayed our flight by almost 30 minutes; after a sprint through O’Hare to get to my gate, I was told the plane had been locked and no one else could be admitted. The Air Canada help desk was miserably unhelpful. The next flight which could take me home was the next day, so I was advised to check into a hotel and assured I could email my receipts to Air Canada for a refund. They handed me a card which supposedly had the appropriate email address for me to do this. Alas, there was no email, only website addresses. The website is also unhelpful. It’s clear they try to avoid responsibility for their incompetence by making nearly impossible to file a complaint. I have been abused by this airline. I will never use it again.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
526,Premium Economy the way to go,We had a great Air Canada experience. Both the outbound and return flights were great. Flight Crew were friendly and helpful. They really took care of us in the Premium Economy section.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
527,Poor experience ,Initially told by text flight would leave 2 hours late due to problems with aircraft. This meant a missed connection and an eventual 5 hour late arrival home. Ground staff at SFO we're helpful and took time to ensure our luggage was labelled correctly. The lounge was nice. We eventually left 3 hours late. Cabin service at United appears to follow no pattern. We were offered slippers and towels by the FAs but no refreshments till over 2 hours after we got on the plane. I eventually got a G&T which was at least a double gin with a tiny amount of tonic! Dinner arrived - I've had better in Economy. In comparison with other airlines on this trip - Singapore and Air NZ it was just a poor experience,United,trip_advisor,"['Responsiveness', 'Assurance']"
528,Very professional and accommodating,"This is the first time I’ve flown on Delta in many years. Since my last trip, they have dramatically improved in all areas including flight timeliness, baggage handling and tracking, and meal quality. Flight attendants and gate staff have always been first rate.",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
529,Very few airlines are as compasinate as United,"Three days before my flight, my wife fell off a ladder and ended up in the hospital with surgery scheduled. I cancelled my flight and the lady on the phone kept suggesting that I rebook instead of cancelling. I explained what happened and the trip was to attend a convention she directed me to a web site to seek a refund. I filled in a single page questionnaire explaining why I cancelled. In less than 24 hours I got an email wishing my wife a speedy recovery followed by receipts issuing 100% refund of baggage and airfare back to my card. THANK YOU UNITED!",United,trip_advisor,"['Responsiveness', 'Empathy']"
530,Asheville to Newark,"It is wonderful flying out of Asheville. I live 15 minutes from the airport and it is so convenient. The plane was fine and the flight was fine on the flight up. The flight back was delayed due to a busted light bulb in an overhead cabin. Glass was everywhere. The pilot could have said what the issue was earlier. All in all, for the $107 round trip price... I will do it again any day.",Allegiant,trip_advisor,['Reliability']
531,Easy direct flight from NYC to Mexico City,My partner and I flew on Delta right at the beginning of the crisis (before the epidemic turned into a pandemic) and the crew did everything they could to make us comfortable with the experience. Everyone was kind and calm and took extra health precautions and went above and beyond in terms of constant communication.,Delta,trip_advisor,"['Assurance', 'Empathy']"
532,Seriously?,"I was very excited to board that plane: my first flight in a 787. I was very disapointed. First, my neighbor was so overweight that he took 25% of my seat. Nobody offered me to change seats. The crew was unattentive, chatting together, and even make fun (in French) of certain passengers. But I speak French and I heard everything. Entertainement was poor. Not a great flight... except for the aircraft . Boeing 787 is really a cool aircraft 😊",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
533,Convenient,Very convenient if renting a car. Otherwise you are halfway between Daytona and Orlando. (about 45 min to either),Allegiant,trip_advisor,['NA']
534,Business trip,Worst experience people are rude horrible not honest mean. Even after requesting to not put the passenger in the middle of two white mail somehow they still put me in the freaking middle. People are nasty horrible smells bad o wouldn't recommend anyone to fly with Delta at all,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
535,Easy of travel,"Worth booking regular class, get baggage included and you are able to board plane earlier so you can secure a space for you carrier on.",JetBlue,trip_advisor,['NA']
536,Puke under my seat!!!,My $514 Flight From MAC to FLL would have been fine but when I got to the house I was staying at I noticed some red crud on my shoe thought nothing of it brought my luggage into the room I was staying at and on my book bag there is the same stuff and now I know that it’s puke absolutely efing disgusting that for 3 hours I was sitting in a seat that was not at all properly clean. Call up for 30 minutes get the run around first there’s nothing they can do then a 50$ voucher then a 75$ voucher. After arguing thats not acceptable I’m just tired of their bullcrap and accept then they send me the email for a 50$ voucher twice! And say there’s a problem with the email...wtf this is a joke just type it the correct efing way with the right long ass voucher number. So they “will send it” within 24 hours. Worst customer service I’ve experienced.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
537,Avoid this airline at all costs!,"I admit - I bought the Avianca flight because it was the cheapest option for the Washington DC - Rio de Janeiro route (DC-Bogota-Rio). Just as we approached Bogota, we were told that the airport was closed due to a storm and that we had to be diverted (to Cali). This was not true, as all flights LEAVING Bogota left without any issues. Needless to say, I missed my connection, after spending 2 1/2 hours in Cali. Bear with me - when we finally got back to Bogota, at approximately 12 AM, NO ONE in the airport was available to indicate the location of the Avianca desk so that we could change our flights. We finally identified the extremely long line in the airport, which - AFTER FOUR AND A HALF HOURS - led us to the desk, with attendants that didn't really speak English. I understand Spanish, and I can get my point across, but in a case like this any misunderstanding could be dangerous. They put me up in a disgusting hotel for a few hours and the next afternoon I had to take TWO more flights to get to Rio. When I called to complain, I was told there was nothing they could do, as the circumstances were beyond their control and they 'got me to my destination'. Yes, 48 hours later. Also, I had a business class seat for one of the legs of the trip, but because it was not available on the extra flights I took, I flew economy and was not reimbursed for the business class fare. I have traveled to many countries, with many different airlines, but this is by far the worst..",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
538,Top notch service,Very clean gate and clear instructions on the intercom. Plane was very clean and staff said how the plane was meticulously cleaned with hospital grade disinfectant.,SpiritAir,trip_advisor,['Tangibles']
539,Buyer Beware!!!!,Simply stated they were delayed because of maintenance issues with the plane. I had a meeting that I had to make so I purchased another flight and issued a refund. The best frontier could do is give me a credit to use toward future flights with them. Never fly Frontier!!!,FrontierAirlines,trip_advisor,['Reliability']
540,Terrible airline. Avoid at all cost!,"This is certainly one of the worst airlines out there. During my time with them, they have never left on time. There’s always a malfunctioning or operational. With all the talk of poor airline maintenance and crashes as a result, I’m avoiding this business altogether and I would advise others to do so. To put it in context, you’re better off flying spirit",AirCanada,trip_advisor,['Reliability']
541,Horrible experience using airline credit,"United Airlines Travel protection is a fraud! Don't ever pay for the insurance. Its a waste. I opted in for it and had to go through a lengthy process to get ""a credit"". I thought that was ok, but now as I am trying to use ""the credit"" I am being told that I have to use it as an exchange and it does not apply to the price of new discounted flights???? How do you penalize me going and coming? Why did I pay for the protection plan. What waste. Never again!",United,trip_advisor,['Assurance']
542,Naples vaca,The only thing that was disappointing was the attendant at the plane entry gate wore his mask around his neck.,SpiritAir,trip_advisor,['Tangibles']
543,Not bad,"I saw no difference to other flights I took in South America. The same comfort, plane, food, more or less. Expensive like all the others, too.",Avianca,trip_advisor,['NA']
544,Bogota to Santa Marta,"Me and my partner flew with these last year while we were visiting my partners family. When we went to check in I (only foreigner in the line ) was asked to pay extra money since my luggage was oversized. Funny thing was it was smaller than about 70% of the carry on luggage everyone else was bringing and i was the only one asked to pay. Mine was smaller but their reasoning was mine has wheels. I know i was the only one to pay as my bag got a difference colour tag to everyone else. It was a joke. One way to try destroy tourism in a country. On the return leg, yes you guessed it but this time there was 4 foreigners and we all had to pay again with much smaller bags than everyone else. We tried our best to reason with the staff and point out the much larger bags but they didn't care. they said you pay or loose your flight and next flight we charge more. This airline is everything you do not want for Colombia. Its an amazing country, i have been 3 times and going again this year. To any foreigner reading this do not travel with Avianca as they will charge you extra and put a sour taste in your mouth of the country. Worst airline i ever had the displeasure of travelling with.",Avianca,trip_advisor,['Responsiveness']
545,Terrible,Male flight attendant denied an elderly lady a free seat. Then he kept slamming things and was rather aggressive than welcoming. Couldn’t understand what the pilot was saying and had a bumpy flight the entire time and a pretty bad landing. Brown sticky liquid under the seat that I had to put my bag on. Plane was old and dirty. Flight attendant yelling through the speaker trying to sell a spirit credit card mid flight. Seats are incredibly uncomfortable and small. Nickel and dime you for everything. Wi-Fi didn’t work on any flight. Not again.,SpiritAir,trip_advisor,['Assurance']
546,Delta is the best,"Flying United, the worst airline in the world, always reminds me of how amazing Delta is. I love Delta. They clearly value employees who are human, smart, and kind, and their customer service genuinely reflects that. They are real people helping real people. Thank you, Delta!",Delta,trip_advisor,['Assurance']
547,Just ok in terms of flight,Check-in was fairly quick from the Moncton airport. There were no obstacles. Flight itself was good. Service was minimal. Flight attendant was pleasant but not really engaging with anyone. Carry-Ons were numerous and some clients brought in 2 huge ones! A few clients used the overhead compartment just for their 2 bags. The last 8 clients had no room for their bags. There's no way some of the carry ons were the recommended size!,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
548,Destroyed our vacation,"Delayed flight until nothing was available, then canceled the flight. Missed our train ride in Denver thanks to this. The entire vacation rooms etcetera were canceled after there handling of the delays and NO HELP FROM ANYONE AT UNITED. BEWARE THEY SUCK",United,trip_advisor,"['Reliability', 'Responsiveness']"
549,"Nonfunctional entertainment equipment, helpful small meal in flight to Galapagos","Nice plane, adequately comfortable to fly less than an hour to Guaniquil (stop without deplaning) then on to San Cristobal in the Galapagos (returned on the same carrier Santa Cruz to Quito). My earphone jack didn't work on the outgoing trip and my daughters controller didn't work on the return.....disappointing as we expected these services. A small melted cheese and ham sandwich on the outgoing and a cheese/?chicken tortilla on the return were simple ways to get us to our next meal comfortably. Drink service was good but the serving sizes are very small....~5 oz.",Avianca,trip_advisor,['Tangibles']
550,Like hockey nite,"Paid for premium but got bounced down on second flight. Food was good. Sat up front. Coming into Orlando weather was terrible and bounced for 45 minutes until we landed. Best news, got to go through U.S. Customs in Toronto.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
551,Southwest is the way to go!,"We always fly Southwest. The prices are good and you can't beat the no cost on your luggage. It hasn't been a problem getting a decent seat, even without assignment. My only complaint with them is they need to offer a variety or choice of snacks. We were on 4 different flights total in 2 days with Southwest and the same snack was offered each time-cheese filled Ritz crackers. I don't like them anyway, so I gave them to my husband, but he was getting tired of the same snacks. I would suggest something like Chex Mix. They have a nice variety inside w/out peanuts - which is very important.",SouthWest,trip_advisor,['Responsiveness']
552,worst airline - dont be fooled of $29 - it could be $560,"They fool customers with low fair, then charge them 4 times more, delayed their flight and you will miss the connecting flight, they will reschedule you for our next flight after 1/2 days so you can pay at the hotel",FrontierAirlines,trip_advisor,['Reliability']
553,Jetblue should just go our of business,Never again I will flight through jetblue my flight was for 12pm the kept delaying the flight every 2hr then when we board the plane someone got sick the told us that we had to get of and we will then get back on the plan to departure. Then they told us we didn't have pilots to light the plane that they where on there way it took them from 5pm to 12 midnight to get pilots to flight the plane there was people there on wheel chairs with kids and pets what a frustration never again,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
554,Overcharged,"Be careful! Spirit overcharged me twice, once for the same flight and once for bags when I had credit. When I disputed the charge they refunded it, because I was right. However, they then refused to give me my credits I had pending of $334.70. I was advised that my credits were cancelled because I disputed the duplicate charge. So, I've lost $334.70 for being right.",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability']"
555,1st time on JetBlue,"This is the first time I flew with JetBlue, I will definitely book with them in the future. On time, flight attendants very friendly, very cozy seats. Free drink and snack even with very low airfare price.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
556,"Safe bet, but unclean cabin","I travelled to Dubai this month (Sept 2020). I travel often, but this was my first flight to Dubai through emirates since Feb 2020. They make bold claims about sanitising the cabin thoroughly all over their social media and also made a P.A announcement stating the same during taxiing. However, it was a good job I took Dettol wipes with me, because the crevices of the table and screen had built up dirt in it, yellowing. The windows hand smudges all over them, from what I could tell my window looked like it had someone’s forehead marked on it.",Emirates,trip_advisor,['Tangibles']
557,Great Service for a 24 trip,"The first leg of our flight from Boston to Detroit, was in First Class and we were treated by an exceedingly friendly staff at the crack of dawn. We started off our next leg (Detroit to Narita, Japan) in Premium Select and the crew was very attentive and hospitable. I was a bit dismayed to find they had run out of options for dinner and my only option for dinner was an Onion Frittata. I don't like onions and the Frittata was riddled with them so I was unable to eat a bite and the stewardess said there was no other option so I was a bit hungry. It's a shame there wasn't even the option of even having a sandwich considering that a lot of people in this world don't like onions. At that point, I was grateful that I had hung on to my earlier snack of a banana and granola bar because I was starving. The last leg of the trip (Narita to Manila) was in Comfort Plus section since the plane did not contain a Premium Select section. This plane was an older model and very loud. You could not understand what was being said over the speaker system and the temperature of the plane was freezing. The negative things I have mentioned brought the overall rating of my trip down but due to the excitement my sisters and I shared at going ""home"" to a country where we had grown up and not visited for just over 40 years, I would rate the flight as very good.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
558,Worst airline out there,Disaster from the start. They got me to Orlando a day late then the return trip to Dallas of course ended with more disappointments. They moved our seats even though I had paid extra during booking and picked our seats but they changed airplanes and moved me from 10A to 41D. After the flight I asked gate agent for customer service phone number she said they don’t have one. She then sent me to go speak to person in baggage claim for help on who to contact. Now I know that was a setup because that lady told me off. She said frontier is a low budget airline if I want to be treated like first class I should fly with someone else. When I said I wasn’t asking for special treatment I just wanted to know why I was moved when I paid for my seat. She told me she didn’t want to fight with me and to get out of her office. I have never had this type of experience ever on airline. I will never fly frontier again.,FrontierAirlines,trip_advisor,['Responsiveness']
559,Underwhelming experience,"I flew for the first time with Emirates and had very high expecations because the tickets were very expensive and there is a big hype about Emirates online. I saw awesome reviews on YouTube, awesome reviews in various TV channels etc. I don't know if we were just unlucky but our experience with them was just average. Check-in at Copenhagen airport: We did online check in and purchase seats ahead of the check in to make sure we were seating together (because that's how you should start a honeymoon). When we went to the airport to check in we realised that the queue for passages who did online check in was way bigger than for those who didn't (which is kind of silly but anyhow). Flight to Dubai; Plane was OK. Cabin crew was OK. Food option was underwhelming for vegetarian. Before the flight we selected vegetarian food for my wife but they didn't have vegetarian as option, they had vegan and all bunch of other religions linked food option. So she went for vegan and that was pretty boring food. Mine was OK, but far from what I would expect from such a company. The on-board entertainment was great. Lots of options. It is annoying though how much advertising about Dubai you get. Before every single movie or series episode there comes longs adds about the magnificent Dubai and some other stuff. We were a bit unlucky with our fellow passages as well. There was a family with a kid (about 10 years old) who spent the whole flight walking around with his tablet listening to some loud techno music with no headphones while at same time whining to his father. I politely and discretely asked a crew member if he could ask the family to put headphones and he said he cannot because people can go what ever they wanted. Arrival to Dubai: We were a few hours only in Dubai airport and the thing that I remeber the most is the shouting. Everyone is shouting. Fellow travellers but specially the ground staff. Every single instructions was given in shouting voice. Flight from Dubai to Bangkok: This was no different from previous flight. Same issue with food (super boring). Our flights back (Hanoi - Dubai - Copenhagen) was the same experience. Long and chaotic check in, boring food on flights, shouting flights attendants (which was super painful to our ears when we were watching movies with headphones and suddenly they made an announcement). All in all, we were very disappointed with combination price and service obtained. Probably things are different in first class.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
560,torture,Luggage took almost as long as the flight time to reach the pick up. Every flight is something with these clowns. I know they're cheap but just spring for a better airline.,SpiritAir,trip_advisor,['Responsiveness']
561,Great service and friendly crew,"I just scrolled through some of the many negative reviews which prompted me to write a review on my recent flights with Air Canada. Maybe I’m lucky but I’ve had nothing but positive experiences on my past 4 trips. Being prepared in advance with tests, documentation, etc made check ins a breeze with no surprises. Even with the stress of working in the airline industry during a pandemic, I have found Air Canada staff and onboard crew to be friendly and helpful. One of my Aeroplan bookings was changed twice but easily rebooked over the phone. And bringing my daughters across the country to University in August which was an emotional trip, I was very grateful to find kind, empathetic onboard crew both from Vancouver to Ottawa and from Toronto to Vancouver. Thanks Air Canada!",AirCanada,trip_advisor,['Assurance']
562,Flight Cancelled without informing passenger,"Spirit Airline horrible to travel with they canceled my mother flight without contacting her. She went to the airport all packed and ready to enjoy the Christmas holidays with her family and was devastated, when checked in and was told by the airline agent flight cancelled. Spirit Airlines caused my mother stress and anxiety from traveling, this Spirit Airline routine our holidays plans. When contacted customer relations representatives they have no idea why the flight was cancelled. They charged a cancellation fee and placed a credit that expires Mar 2024. This is a big scam Spirit is doing to customers. Canceled flights and taking customers money.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
563,Good flight from Atlanta to Cartagena Colombia,"What I liked: 1. Good snack and service from Atlanta to Cartagena, Colombia 2. headphones were given for the movie 3. Check-in when leaving Cartagena was easy and staff spoke English 4. Decent prices for flights What could be improved: 1.	Extremely confusing departure from Toronto. The gate changed and staff were not very helpful 2.	Boarding planes – seems to be inefficient 3.	Flight from Toronto to Atlanta – the plane is old, there is no monitor for movies and if you sit at the back there is no place to store overhead luggage (taken up by safety equipment)",Delta,trip_advisor,['Responsiveness']
564,Such a pleasure to fly on an airline that gives great service.,"Such a pleasure to fly on an airline that gives great service. We flew from Reno to Barcelona and they were so accommodating. The service was perfect. The flight attendants were all so kind and helpful and the food was excellent. Unfortunately we flew home on SAS and did not get good service or good food (a butter sandwich), seriously! Our next trip is to Florida for the holidays and my husband and I were booked on the same flights but different booking numbers. When flights were switched we ended up on different planes. I never saw an email notification so didn’t realize the problem until I accidentally stumbled on it. When I called , Melvin, the representative was SO helpful. He spent nearly an hour getting us back on the same planes on every leg of our trip and made sure we were still sitting together. I will fly Delta ever chance I get - especially on international flights!!",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
565,Getting up in price tag and service alignment,"Allegiant we try to fly when we can. The direct flights and ease of small airports is extremely nice. They are getting to where when you do one way flights the cost is higher, also the charges are bordering a line with major carriers. They have to watch the budget initiative and stay on track. Service and planes were excellent.",Allegiant,trip_advisor,['Responsiveness']
566,Delay Becoming Routine,"On my last two trips between Baltimore and Denver, one leg of each trip was delayed by an hour or more because the airline held the flight so that another flight could be canceled and the passengers added to our flight. On this trip, supposedly weather cause a flight to be diverted to Denver and 15 passengers added to the 42 empty seats on our flight. Hence, I did not arrive in Baltimore until after midnight. I speculate this practice may be a method for the airline to manage the loss of the 737 Max. I do like not having to pay for luggage when I travel to ski.",SouthWest,trip_advisor,['Responsiveness']
567,Lost Baggage,"Anyone have any tips for getting lost bags? I’ve filed a claim at the airport (who now won’t answer their phone), filed a claim online, and called their lost baggage hotline that directs you straight to voicemail. I can’t talk to any real person about this. Their generic customer service operator told me to call their lost luggage hotline. CVG hasn’t been any help because they just told me to call the airline.",Allegiant,reddit,['Responsiveness']
568,Good experience,"Checking in was good, loved the movie seiection. Crew members both ground and air were friendly and helpful. Food was good loved the scone and clotted cream treat.",Emirates,trip_advisor,['Tangibles']
569,Allegiant Air - Nickel and Diming,"They advertise very low rates, however, the add-on's are ridiculous. If you are traveling with a companion, and you need to set together, their is a charge for each seat on every segment of the flight. If you wish to check a bag, or they determine your carry on is to big (even if it isn't) their is another additional charge. Something to drink? Yes that's another charge. By the time you add all the extra charges the cheap flight is the same price as real airlines without the hassles.",Allegiant,trip_advisor,['Responsiveness']
570,Mrs.,"Pay too much extra for carry-on, can't check bags when convenient, planes not as good of quality as others'",United,trip_advisor,['Tangibles']
571,Not good at all! Not what i had expected!,"I recently flew from London to Vancouver and was looking forward to experiencing Air Canada's business class product and to see how it compared to other airlines. Well, unfortunately I found it to be lacking compared to Air New Zealand , Singapore Airlines, Korean Airlines, Cathay Pacific and even Malaysian Airlines. Food portions were small, and the food service was so slow. The staff seemed overworked generally due to a seemingly lack of staff , but that was reflected in the service. Snack service was really bad and the only offering was a boring biscuit basket. The seat was okay, but needed extra cushioning to make it comfortable for such a long flight.",AirCanada,trip_advisor,['Responsiveness']
572,flying with experience,good airline for the price. Base price is always low but add-ons bring it up; depending on what you need to add.; i.e. baggage/seat selection/priority boarding etc. Allegiant is phasing-out their MD80 aircraft and have purchased some Airbus 319 s. The seats are a little tighter than before but are vey comfortable for short flights. Priority boarding saved us a 50 minute wait on the return flight as line-ups were 3-deep outside the terminal just waiting to join the 30 minute wait in side.,Allegiant,trip_advisor,['Tangibles']
573,Horrific JetBlue Service at Tampa FL to Newark. Thanks to the amazing passengers making it bearable when JB couldn't,"Another passenger named Jorge O left a review here--- I witnessed the JetBlue Rep threatening to call the police on him for just wanting answers. No one was being loud but this specific JetBlue rep named Tonya lied to all of us repeatedly. If you flew JetBlue from Tampa to Newark, I encourage you to call your banks for a chargeback. This airline literally misrepresented insurance for my spouse and I and the services were abysmal at the airport. No support via 800-JET-BLUE, no support at the terminals, and all we got were a few dollars in credit to fly JetBlue in the future --- LOL. JetBlue, invest in kites. Ya'll need to go fly a bunch of 'em because the reviews and stocks are telling of your business model. Get F'd.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
574,Not high on service,Definitely a no frills airline. They advertise LOW prices but nail you with a bunch of add-on charges.,Allegiant,trip_advisor,['Tangibles']
575,Surprisingly comfortable,"I fly a great deal and was impressed with JetBlue’s seating. One flight from Boston to JFK, NY had 2 seats on each side of the aisle and was much less cramped in the aisle and leg room areas. Flight from NY to CA was long but comfortable with free WiFi, free movies, etc. United and spirit airlines are the worst for nickel and dining you and lack of comfort. We were also delayed leaving over 30 Min+ but we arrived 45 Min early with a very informative captain.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
576,Rude and horrible experiences every single time,Staff is always super rude and mean. Their bag policies are enough to make a person go mentally insane. Avoid frontier if you can. A company with such horrific customer focus shouldn’t be in business.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
577,Great service in Mia Airport,I'm mising my flight came late(Usually I traveled only with carry on and forgot need more time if need dropp off etc assistant at the Miami airport helped me with everything… Great service Thank you so much,Delta,trip_advisor,['Responsiveness']
578,Great Low Cost Carrier,"When I went to book this trip it was the only airline offering a direct flight from Memphis to Las Vegas. I was apprehensive about using a budget carrier. However, I was pleasantly surprised. Everything was great. Yes, they charge you for extras... but the ticket price is significantly less than main stream carriers. Everyone from the airline was cheerful and helpful. I would fly this airline again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
579,Love flying JetBlue,"Great flight, I paid $35 and upgraded my seat to an even more seat...so worth every penny! And bonus, the middle seat ended up being open! The flight attendants are always extremely friendly and willing to get you anything you need. I prefer to always fly this airline. 💯 recommend them! Judine and Andrew...they are hands down the best and Judine is my favorite! When you remember their names...you know they make positive impacts!!",JetBlue,trip_advisor,['Assurance']
580,"American student stranded in Canada, Air Canada helped resolve issues","TLDR: American citizen studying in France stranded in Canada due to old testing results, got tested quickly and was able to continue traveling. Brief background: I'm an American citizen, but studying abroad in France. Due to the grossly negligent handling of the pandemic in my country, countries like France have put stringent travel requirements on Americans (including testing negative within 72 hours of a flight). I was flying back from San Francisco to Paris in order to renew my French visa and continue my education, but I had 2 connecting flights thru Canada. There were no issues connecting to Vancouver, and then to Montreal, but I was stopped from boarding my flight to Paris. The 72-hr rule on testing has been in place since August 1st, and my results were out of date. For this reason, I should have been stopped before boarding the plane in SFO. But because I was already in Canada, I was unable to head back to the US without quarantining for 2 weeks or getting a negative COVID test. The very nice Air Canada agent (can't remember her name) who stopped me from boarding helped me cover the first night's hotel and gave me advice on how to get tested. Because it was the weekend, it was more difficult, but I was able to find a clinic to get tested for coronavirus. I was stuck in Canada for one more night and had to cover my hotel for the 2nd night, but Chiraz and Everen (two other Air Canada agents) worked very hard to assist me and were able to help cover some of my meal costs at the airport. Finally, today, I was able to get my test results back and be cleared to fly to Paris. This 3-day period has been incredibly stressful as I have tried to get back to France to continue my studies, but I can say that the lovely people at Air Canada went above and beyond to try and make this ordeal easier for me. Thank you so much to Chiraz, Everen, and the flight agent (whose name I forgot, so sorry). Also thank you to Laurent, the customer service manager, who walked me thru French airport policy for Americans and helped me estimate the time it would take to process my COVID test. Would definitely book a flight with them again",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
581,"Flights were good, but getting through security...","Allegiant air does a great job getting to smaller airports with their non-stop flights. My past experience has been that these smaller airports rarely have a need to be there 2 hours before your flight. I was surprised to find security backed up each time I flew and barely made it thru security to walk directly onto my flight when I arrived at the airport 1:15 ahead of my flight. My return flight out of Punta Gorda had flights booked every 10 minutes in the morning, so TSA was backed way up with lots of nervous travelers. So if you want to keep your blood pressure in check - get there 2 hours before your flight!",Allegiant,trip_advisor,['Responsiveness']
582,Yes Frontier is really that bad,"When frontier asked for a certificate of death to be able to change my flight by one day in order to attend my grandmothers funeral, I vowed to never fly frontier again, yet here I am standing in their line trying to prove to the desk agent that known traveler numbers can in fact start with a 15. I would rather cut my own arm off than ever fly on this horrific airline ever again. Btw you have to pay to have them print your boarding pass at the airport for you.",FrontierAirlines,trip_advisor,"['Assurance', 'Empathy']"
583,There’s room for improvement please read!,"JetBlue Hi, Today I’m Flying with JetBlue Once again, and there is some feedback I gathered, hope you enjoy it 🥸😞😒🙁☹️😌 My flight number is B6 96 First, my flight was canceled I understood that then all the monitors on the plane were messed up for the Most part and then this happen!!!!!🚨🚨🚨🚨🚨🚨🚨🍿🍿🍿🍿 Just a loyal customer that flies multiple Times a year, more than four times a year actually with you guys! Dropping some valuable Feedback 🙏🏻 Please we are in 2022 you should Have better food for customers, free headphones, better internet ( actually some internet as soon as you get on the plane, there’s no internet at all, you have to fly gif knows how many miles until you get internet access! This is ridiculous!! Doing better jet blue is not that hard, don’t look at the past! Improve the present!!! Food: can be peanut butter, a piece of bread, ham & cheese sandwich! Internet: it baffles me that you only get Wi-Fi 1 hour before you land 👎🏽 Seriously look into this if you truly care about your customers!!! Every year I fly it’s the same thing, no improvement on this matter. There’s always room for improvement and this is just contrastive feedback from one of your loyal customers! Best",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
584,No more dedicated phone line with mosaic 1&2?!?,"Edit: Never mind- seems like it was just a glitch. Just tried to call the former JetBlue mosaic line but apparently it has changed. Now, there is only a dedicated line for Mosaic 3&4. Not having to wait on hold for 30 minutes was one of the few perks. Why the change? What’s the point of even bothering with mosaic anymore? I scaled back my JetBlue spending with the rollout of the tiered mosaic system because it didn’t seem worth it anymore. Now it has gotten even worse. Seriously considering just choosing another airline that would give me more for my money but they’re one of the few that flies direct jfk to iah and I travel there every 3 weeks. Not really sure the point of this other than to vent into the ether.",JetBlue,reddit,['NA']
585,12 flights for $550! The all you can fly passes are definitely worth it if you use them enough,URL: URL Thumbnail: URL Images: 	 URL,FrontierAirlines,reddit,['NA']
586,Too casual,"My expectations were probably too high given the rave reviews I had heard about Emirates. I was quite excited, as was our travel agent when the flights were initially booked. The flight was not full, so the cabin crew may have been more relaxed than usual, which could have contributed to my impression that they were less efficient than anticipated. There was a very noisy passenger who moved to an empty row of seats, spread out across four seats and proceeded to laugh uproariously at whatever he was watching on his screen. The noise was distracting, even to those wearing headphones themselves. I’m my opinion, cabin crew should have asked him to tone it down more than a bit. But as I said, my expectations could have been too high.",Emirates,trip_advisor,['Assurance']
587,Horrible airline. Absolutely ridiculous,I do understand that delays happen. I do. I’m not completely unreasonable. Our flight from xna to Houston tx was terrible. The pilot was great. Good safe flight. The attendant sandy was a complete condescending rude lady. Worst sarcastic customer service I’ve ever had. Once we got to Houston we were told our flight that should have left at 8:00 was deltill 1;00am g to hen 5:00 then till 7:30. Absolutely stupid. Again. Weather I understand but the last message I received was shortage of crew. How is that my problem? Of course no money back of hotel vouchers just sleeping the floor all night. We arrived at 8:00pm and didn’t leave till 7:30 amb the next day. I will never never travel united again. The worst. Absolute worst customer service I’ve ever received. You would think after spending 1600.00 on plane tickets they would be more understanding or offer to make it right or better but no. Just a kiss my butt. We don’t give a damn. Again worst airline to choose.,United,trip_advisor,"['Responsiveness', 'Assurance']"
588,RUINED MY WEDDING,"United cancelled my and my wedding guests flights 9 DAYS BEFORE MY WEDDING, in Aruba. I had to choose the destination “Aruba” but we aren’t going with them, we switched to American Airlines. However, SIX GUESTS can’t afford to switch airlines and they CANT GO AND HAVE TO GET A REFUND. All I wanted to do was have a nice time with family and friends in Aruba but United ruined it all. AND when I called to see if they could help me, they DIDN’T. All she keeps telling me was that the flight options were either 1.) Fly on Saturday * THE WEDDING IS ON FRIDAY or 2.) Fly to Newark, SLEEP there, then get on another plane to Aruba 20hrs later.... UMMM, No. Customer Service absolutely sucked. Will never EVER fly with them, EVER.",United,trip_advisor,"['Responsiveness', 'Assurance']"
589,Quick and Easy,"Flights on Allegiant in and out of Rockford, IL and Punta Gorda, FL are easy, smaller airports, the plane and flight attendants were great. Only complaint is that you have to pay for your in flight beverage and/or snack if you want one. We had a slight delay when leaving Rockford, but it was only 45 minutes and well communicated via text before we even left home. Download the Allegiant App so you have your boarding passes on your phone and to check in for your flights, easy!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
590,Happy Traveler,Very pleased with my trip from LA to Toronto with Air Canada. The service i received both on the ground & in the air was exceptional (a real contrast to the first leg of my trip with Qantas). The cabin crew was very pleasant & seemed genuinely concerned with my comfort & ensuring that i had a pleasant flight. I really appreciated their efforts.,AirCanada,trip_advisor,['Responsiveness']
591,Easy as always,I fly with Southwest 9 out of 10 times when I travel. The staff is always helpful and nice. Seating can be confusing for people new to flying with Southwest but I personally like it and enjoy it. My only complaint is there is never Gluten free options for in flight snacks.,SouthWest,trip_advisor,['Responsiveness']
592,"no screens, no wifi... 8h of boredom","the direct flight Montreal-Venice is really convenient and often reasonably priced, but the flight back without any entertainment has been really boring, 8h of boredom exacerbated by the initial 1h of delay.",AirCanada,trip_advisor,['Tangibles']
593,TERRIBLE!!!,"This is THE WORST airline I have ever flown! They cancelled our flight with no reason why. Left us stranded with a 6-hour layover in LA. We had to MAKE them give us vouchers for food and a hotel. The hotel was GARBAGE! When we landed in LA we had to wait on the tarmac for 45 minutes before we could reach our gate. They made us miss out on very important parts of our very brief vacation. On the way home they moved gates 3 times, and we were delayed over an hour. RUNIED. I WILL NEVER FLY SPIRIT AGAIN! They can take their $50 voucher that they gave us as ""compensation"" and shove it!",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
594,Southwest Is A Great Airline!,"Great Airline: Friendly, Fun, Professional Service! - They make flying a fun experience while still professionally & efficiently performing their required responsibilities.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
595,Brilliant facilities poor disembarkation,"Everything was brilliant with this airline, we travelled on the big A380, until we reached Manchester when we touched down, by the time we had reached the airbridge and with the aircraft still moving both aisles were full of passengers opening overhead lockers. Never ever seen anything like it, when I challenged the staff they said it happens on a regular basis, in fact on one occassion something dropped on a passenger from the overhead and the passenger required medical treatment. Not the sort of answer I was looking for. They could learn a lot from Jet2 where passengers remain seated until one of the staff indicates you may stand and leave the aircraft, they do it row by row, just a s quick and far safer. I dropped a line to Emirates and they indicated they would review the complaint. Everything else about the flight, services entertainment, food was first class.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
596,NZ to Dubai 17.5h with 3 kids,"Just wanting to know what parents think- We have never travelled internationally with our children, let alone the Emirates 17.5h flight. This October we have been invited to a wedding that we would love to attend and the quickest way to get to Europe is via Dubai. I just wanted to know if we are a bit keen taking on a 17.5 hours with our 8y 4y and 6mth old children. The other option is we take longer to get there and add on an extra stop NZ-AU-Dubai-Europe but that also seems like a hassle. Any thoughts experienced travellers?",Emirates,reddit,['Empathy']
597,Comfortable and Friendly,"Pleasant flight attendants, comfortable seating, descent meals, good entertainment. The only thing I think United could do better is have their planes a little cleaner. On time departure, on time arrivals, overall very pleasant air travel.",United,trip_advisor,"['Tangibles', 'Assurance']"
598,TERRIBLE CUSTOMER SERVICE DO NOT FLY FRONTIER,"If you have to fly frontier, consider driving or not going at all. Terrible customer service. I booked a flight and the delay caused me to be stuck in the airport for hours since rental car was closed for 6 hours during arrival time after the delay. I asked to change flight to the next day so I would not be stuck at the airport customer service was closed, the agent at the counter said to call tomorrow when they are open to get a flight credit. I called the guy said sorry you lost your money, I asked to speak to someone else he said there is no one. I will not repeat myself I am disconnecting the call. I have never been treated so poorly and my flight wasn’t even cheap. I paid 750.00.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
599,Route cancellacion and horrible service,"We were flying to Peru out of Boston Logan in May 2019 , and Avianca sent email with “some changes” . Which included leaving 2 days later and returning a day earlier from what we originally booked. We were supposed to flight Boston-bogota-Lima, and now was Boston-san salvador-lima with only 50 min flight change in El Salvador.... we already had purchased and paid hotel, tours, train tickets etc in Peru. Avianca could’t acomodate us in another flight so we ended up cancelling and rebooking in another airline..... Avianca had told us they would refund 100% since it was their fault. Now they gave us a refund but kept $400 that haven’t gave us and its being a nightmare, We have the case with American Express and Avianca doesn’teven responde to Amex.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
600,Horrible,Just say no to JetBlue.!!!!!!! Worse airline in business they are always late never on time. Flying with them is like a box of surprises you never k ow what to expect,JetBlue,trip_advisor,['Reliability']
601,Smooth Flying!,"I flew from Atlanta to Minneapolis on Delta at the end of July 2019. The flight was smooth, I had leg room, we had a choice of free snacks and soft drinks, and a selection of movies / tv shows to chose from. Great experience!",Delta,trip_advisor,['Responsiveness']
602,The worst airline!,We had the worst experience with air Canada. We spent 10 hours waiting for our flight. We missed our concert because of them and they just kept lying to us all the time. The stuff was very rude and unwilling to help with anything. I will newer fly Air Canada again but and I don’t recommend the at all!!!!,AirCanada,trip_advisor,['Responsiveness']
603,Trip to Dubai,"I have never flown with Emirates before but the leg room was as good as BA Premium Economy, the food was good (although limited choice - chicken or beef) the inflight entertainment had an excellent choice - the cabin stewards were very polite.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
604,United Direct Anc to Denver,Passenger treatment like this should be illegal. This flight was absolute torture for 4 1/2 hrs. Seats are uncomfortable and jammed so close I could barely move my legs or shift in the seat for the entire flight. Waterboarding would be an improvement. I would never take take this flight again.,United,trip_advisor,['Tangibles']
605,Decent,"Yes, Spirit lacks features offered by other airlines, but this is a low cost airline. Value for the price was great. No TV, fee for snacks and drinks didn't bother us - we use airplanes not for TV or snacks, you can always bring your own. Service onboard was very professional and polite (airport check in could have been smoother, but lady at the counter was very nice). Pilots were exceptional and skillful, we had a rather rough flight, but they did everything they could AND kept the passengers informed (I always appreciate that). Paying extra for exit row and check-in luggage still cost us less that regular air ticket with other airlines.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
606,Bad handicapped experience,I am handicapped and selected to get a wheelchair pick up at the curb there was no one there and no one to call So I had to try and get help from another airlines When arriving at Melbourne someone was there but didn’t speak English took me to the curb and then left me there luckily the were two teenagers that helped me get an Uber . Bad experience,Allegiant,trip_advisor,['Responsiveness']
607,Terrible and Horrible Customer Care & Ground Staff,"From LA to Delhi I carried one carry on Bag and one Lap top as Permitted But on return flight Ground Staff said I can take only one carry on - when I explained carried lap top and bag while coming . But ground staff said :You can Take only Carry On - Its a Emirates Policy - Can you Believe this ... and had to do shuffling and I was asked to go away and come back in line again there were 200 passenger in line , I had to ask for Manager , Manager also Said its a Emirates Policy ... while shuffling I hurt my leg and left me with bleeding .. it doesnt end here when I complaint on emirates web site ... you will be surprised ... Customer Care replied saying - I was carrying 3 Carry Ons ... oh my god ...Look at the audacity of lying in writing ignoring there are Cameras..",Emirates,trip_advisor,['Responsiveness']
608,Delta Log In is Very Frustrating,"Some security-minded idiot at Delta has mandated that nobody can use his email address as a log-in ""name"". Several times over the years the website has refused to accept the versions of my name (capitalized? run together?) that I have put in. And then I waste an hour---and the precious time of a Delta staffer---getting what I want. Other companies manage to serve customers just fine without this special demand.",Delta,trip_advisor,['Responsiveness']
609,Flight Attendants were FANTASTIC during my stomach flu,"At the airport about 5 minutes before the flight I started feeling bad. As I walked on the flight I let the flight attendants know and right away they gave me ice, and a bag to barf in. After we took off and got the flight moving I ended up throwing up several times and through that they let me lat down in an empty row of seats, brought me free ginger ale and water and crackers, brought me several bags and discarded my vomit. They were AMAZING.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
610,Awesome for families,"My family and I had the best experience by far! The most amazing, kind hearted, loving and gorgeous stewardess, Ms Edyta, completely made our trip. My 6 year old son was completely thrilled with his first flight experience and months on, talks about how Ms Edyta made the flight so memorable for him.",Emirates,trip_advisor,['Assurance']
611,In flight Service,Airline service is becoming more and more basic. Crew was polite and efficient if perfunctory. Things are becoming very minimalist these days.,United,trip_advisor,['Assurance']
612,Fantastic,"I love JetBlue. I can't imagine what they would have to do to change my opinion. When I'm traveling in the US, as long as they fly there I will fly them.",JetBlue,trip_advisor,['Assurance']
613,Terrible Business class experience. Awful food,"We flew Emirates business class from Washington DC to Dubai. Incredibly disappointing experience. The food was terrible and the service slow and not particularly friendly or warm. For breakfast the choice was basically between scrambled eggs, omelette or Museli. The scrambled eggs were cold and were served on top of a soggy piece of bread. Inedible. The lunch was similarly uninspired and not served until probably 3 hours after we took off. Overall, the food quality was pathetic given the price of the tickets. I have had better food in Economy class on other airlines. The flight attendants were not friendly at all, and while I understand the A380 business class is quite large there were quite a few flight attendants so I am not sure that understaffing was the issue, especially given the business class had quite a few empty seats. Overall an absolutely terrible experience. If I didn’t have a return flight booked I would never step foot on an Emirates plane ever again. In comparison Qatar Airline puts Emirates to shame.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
614,Extending my return flight,"I’m visiting Israel from New York, I came here on vacation and had a wonderful time so I decided to extend my flight. The first time I extended my flight the cost was $300, which was reasonable and completely understandable. After the two weeks of my extension were up I decided that I’d like to stay longer, the prices they started giving me for an extension were absolutely ridiculous. I called them in the morning and was told that it’d cost $500 to extend. This is because I already extended my flight once so it would cost more (?). I also gave them 7 different days that I wouldn’t mind returning on and that was the cheapest they found. Obviously I had to think about this decision because it’s a lot of money. I called them back a few hours later and the price went up to $600. At this point I said I’ll call back shortly and give them all my information. When I called the airline back, half and hour later, they had me wait on hold for 45 minutes to speak to a representative, and had bumped the price up to $899 for an extension. Once again I wasn’t hard pressed to come back on any particular day, I gave them 7 days that I wouldn’t mind flying on, and that was the best price they could give me? This is the same extension that cost me $300 two weeks prior. At that price I could buy a round trip ticket from New York to Israel instead of extending my flight. Safe to say I’m very disappointed with the service I’ve been receiving from Air Canada, and most likely won’t be dealing with them again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
615,NEVER AGAIN!,"My first and LAST experience with Spirit. I received a confirmation for this one way flight on 2/20/24 for flight occuring on 2/25/24 from Spirit.. booked through Expedia. When I went to check into the flight the status of my reservation was Spirit claimed Expedia canceled the reservation and I received no cancelation email from Expedia or Spirit letting me know so I was under the assumption my whole trip that I had a confirmed flight home, you know since I had a CONFIRMATION email. Expedia said that was impossible that they canceled my reservation and I needed to talk to Spirit and I was left with the two of them pointing the finger at one another and neither taking responsibility for their mistake. I was stuck with having to pay more than DOUBLE the original price of the ticket and spending the last few hours of my much needed vacation on the phone dealing with the worst customer service on the face of the planet. Not to mention all the nickel and diming with outrageous bag and seat charges. Not a good way to end things. NEVER AGAIN!!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
616,Economy is intentionally and unnecessarily a pain,"If you fly basic economy be prepared for extra lines at the airport, as United does not allow you to check in online.",United,trip_advisor,['Responsiveness']
617,"Very Expensive for a ""cheap"" easy flight",The most expensive cheap fair. Between dates request defaulting to wrong dates. And the absurd amount of carry on fees $100 a bag. Customer service was extremely poor. Not with pricing just attempting to check in while all sites/ app's suggested to be down for days. All around the worst experience and I had travel multiple times within the year. Now i am going to ship usps rather than pay yet another $100 to get my bag home. This trip costs more than the higher prices airlines within all the hidden fees. Be aware it is worth going to any other company.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
618,Always busy custom care not reachable,Very poor customer care available for indian customers. After wating for 2 hours gaveup hope to reach to customer care. If emirates is serious about Indian customers better they really change their hope they will increse the number of available customer care representative.,Emirates,trip_advisor,['Responsiveness']
619,Allegiant Air - Bargain Airline and You get what you pay for,"I have flown Allegiant Air many times and I pretty much know what to expect with fees for checked and carry on bag as well as to select your seats. This flight was actually better than most. The plane seemed to be fairly new, it was very clean and the seats were more comfortable than usual. We know there is no in-flight entertainment so we brought movies on our Kindle Fire to watch. We also were prepared for purchase of beverages and snacks so we ate dinner before we boarded. The flight was comfortable and the flight crew was very attentive and friendly. For the price we paid, we certainly got our money's worth and would definitely fly Allegiant again.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
620,Generally good - but known for flight cancellations!,"I want to start by saying I will continue to fly Avianca as it saves flying through the USA, which is horrendous! However, this flight was a nightmare, due to a pilot being unable to land a plane at Guatemala airport due to the winds...every other plane had landed no problem. He tried THREE times then went to San Salvador. So, we had no plane to get on to leave Guatemala. 24 hours later I finally got on a different flight. This is the second time that I have had a flight cancelled...it sadly seems very common with Aviana. BUT, they do otherwise have a good service and the Bogota airport is the nicest, best airport in Latin America and WAY better then any in the USA!!",Avianca,trip_advisor,['Responsiveness']
621,Not saving money after all,"I think it's hard for people struggling for money thinks they have saved a lot by choosing this airline ... And have to pay before getting in the airplane . It's hard for some people to even come with that 99$ I saw many trying to argue about this at the door .. One person have a suit on his hand.. have to pay some money before fly .. Another person called the guy MEAN so she have to pay more money before fly ...This is my first flight in US .. I don't think I will choose this airline again. PS: Flight is ontime tho... People are friendly during whole flight , taking care of all customers .",FrontierAirlines,trip_advisor,['Responsiveness']
622,General,"As it was early morning, the first snack they gave you a packet of Popcorn. Its not good at all. At least a sandwich or a piece of cake. Emirates need to check their snack menu.",Emirates,trip_advisor,['NA']
623,too many cancellations and missed connections,"Our flight from Toronto was cancelled, leaving us to wait 9 hours to get to Calgary, so we arrived at 4 AM Eastern time-not a great start to a vacation. On the return, we spent an extra night in Calgary as our connecting flight was not available. It took 2 hours in line, but we got a new flight and vouchers for our extra time, so I cannot fault the airline for that part, except for how long it took.",AirCanada,trip_advisor,['Responsiveness']
624,Do not fly with frontier,My Inlaws got a flight this morning and required a wheel chair. My father n law cannot walk to much and they told him they would have someone come with the chair and that way my mother n law could walk him. They refused to help him causing my mother n law hunt down the chair and bring it back causing them both to miss there flights. Now they cannot get back home till tomorrow evening and that's if they don't run into anymore issues. Horrible customer service. I do not understand how these flights can still be operating with these conditions. Get it together or close down.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
625,New Plane!,"I had a brand new plane on the way out and what a difference it made to the flight comfort. There are bigger screens and there is an option to use your phone as a remote control. No more plug-in jacks that never work! Even the flight attendants seemed happier. The seats are very comfortable. Now, return trip I had the ancient plane (what plane has an ashtray in the lavatory?) The seats were in rough shape, screens broken but good news - the plug-in jack worked, so, if I could look thru the thick red line down the middle of the screen, at least I had audio. I still choose to travel JetBlue but I do miss the old days when they made it fun and every seat in coach was a good one.",JetBlue,trip_advisor,['Tangibles']
626,long ride home,The flight was almost 11 hours and we took off about 1 hour late due to weather conditions in Zurich but by changing the routing a little United was able to have us arrive on time in San Francisco. The food was kind of ordinary but acceptable. The flight attendants were very attentive and considerate to the passengers.,United,trip_advisor,"['Responsiveness', 'Assurance']"
627,NO BATHROOMS FOR LARGE PEOPLE,"I helped a woman on my flight, who was too wide to fit into any of the airplanes’ bathroom doors. Heart breaking and humiliating for her despite the handicap stickers on the 18”wide doors. Staff couldn’t have cared less. BUYERS BEWARE. Something needs to be done. Next time Delta takes someone’s money and doesn’t provide bathroom accessibility, I hope there is a lawyer present!!",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
628,United on-board service,"The food and beverage service was poor. The stewardesses were rude, one even making sarcastic remarks about a passenger. Food items (bread and dessert) were not served to certain passengers. When passenger in front of me asked for it the stewardess did not oblige until reminded again. Food tray was handed to my wife over her shoulder (from behind her). She felt insulted.",United,trip_advisor,['Responsiveness']
629,Jet the blues,"Horrible service on plane. Horrible comfort. Horrible attitude. horrible customer service on phone, horrible at the airport. If you are traveling and you have options to fly another airlines fly Delta way better. Since COVID JetBlue doesn’t care about anyone anymore. They be out of business soon.",JetBlue,trip_advisor,['Responsiveness']
630,Avoid Southwest Airlines if not direct flight especially in the winter,"Return flight through Dallas was delayed for 4 hours sitting in the plane. Then we were told to get off and take another connection through another city to get back. Then we were told to get back in the same plane- seats were taken so scrambled for seats. After reaching Dallas- they cancelled our connecting flight back to Albuquerque. Then they combined 2 flights into one- packed like Sardines in this very late flight after again waiting at the airport for hours- people sick coughing on you- it was so long to get home, it felt like an international flight- never again. Customer service only somewhat helpful with conflicting information",SouthWest,trip_advisor,['Reliability']
631,Stranded for 3 days,"Worst airline ever. Return trip from Key West FI. I did the pre-check in the night before - no problem. Packed up ready to leave the next morning checked my email, found a email time stamped 3:47am cancelling my flight. Called the # listed in the email and waited on hold for 2 hours. When someone finally answered, I was told no flights were available until Tuesday (this was Sunday). We inquired as to booking us on another airline, We were told that was another booking agent, we were then placed on hold for another 2 hours. When that agent answered we were told no other airlines were available and that the next available JB flight was now Wednesday. We researched multiple ways out - driving, train etc. Nothing got us back in less time. JB refused to compensate us in any way for the $2k+ bill for lodging and meals we had to suck up because of their negligence I WLL NEVER SET FOOT ON A JET BLUE FLIGHT AS LONG AS I LIVE.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
632,Great Experience ,"Had a great flight, all staff were very professional and flight attendant Julie was absolutely amazing. She lent me her charger when my phone was dead, explained where we need to go to get our next flight, and was so friendly and upbeat. It was refreshing to see!!! We'll definitely fly with Spirit again!!!",SpiritAir,trip_advisor,['Responsiveness']
633,Frontier took my money for mistakenly canceling my flight & refused to refund or rebook,"On 2/23/2023 I requested a refund or for my flight to be rebooked as I mistakenly canceled my flight trying to see if there would be a penalty for canceling or rescheduling the flight. Unfortunately, there's no customer service number to speak to someone and the online system leaves you at the mercies of people who refuse to actually listen to reason. I booked a flight to Chicago. I had some things come up with my family and so I wanted to see what the penalty would be to cancel my flight because it was clear what the penalty might be. On anything other airline, there's a confirmation before cancellation, telling you what your credit will be. This was not the case with Frontier. My flight was canceled, my money was taken and the customer service reps have been unwilling to refund the money. I would've just flown to Chicago, had I known cancellation was an option. I explained this and asked for a supervisor. The supervisor only restated the policy and took no time to actually review my story. I'd like a refund.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
634,Always a pleasure,"Always a pleasure to fly with, friendly staff ,nothing to hard for them. If ever delayed they do their most to help you to next flight if in transition. Movies ,food and hospitality very good, and always value for money. See you next time",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
635,Worse airline EVER! Unreliable!,They lose my luggage and have been running around to find it...call centres are either in Africa for French and India for English. The service representatives do not care at all whatsoever! I was told luggage would arrive at 3 different times...then they lose it again! WESTJET IS SUCH A SUPERIOR AIRLINE IN SO MANY WAYS! Horrible experience when you need medications and clothing urgently!,AirCanada,trip_advisor,['Responsiveness']
636,Unusual not so good flight,"First of all the boarding process in Punta Cana is ridiculous. They call your zone only to put you on a bus to drive you 200 feet to your plane. Last one on the bus is the first to get on the plane. Once on the plane which took 45 minutes to board 190 people thanks to the stupid bus that had to make four or five trips to pick up people, we discovered our entertainment screen didn’t work. We had to stare at a bright Jet Blue logo for almost six hours. They gave us a $15 each credit for that. Wow! I say six hours because even though it was a four hour flight it took for ever to board and once everyone was on the plane, two passengers who paid extra for more legroom seats had no place for their bags because the overhead bin above their seats were full with things that weren’t supposed to be there like shopping bags and coats. When they complained a little too much they were thrown off the plane. I really didn’t think that was necessary. That fiasco added another 40 minutes to the flight because of the delay. Half way through our flight the crew made a big fuss over the 22 year old kid directly behind me. It seemed he was very sick. Fortunately there was a doctor on the plane but he couldn’t guarantee that this kid wasn’t going to make everyone else on the plane sick. Seemed he had a very high fever and he looked like hell. We never heard anything else about this kid so I assumed we weren’t going to die anytime soon. I was very much surprised about this flight because we fly Jet Blue all the time and never had a bad flight nor did we ever experience a flight attendant as nasty as the one who threw the people off the plane for what was a legitimate complaint. Hopefully we will never see that again. As far as the actual flight was concern it was pretty routine.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
637,The worst airline website,"I try to use my Delta mileage, after enter all the information and payment and click the Complete; then nothing happening. I thought the transaction didn't go through, I try again, nothing happen, the screen just hanging. I check my credit card right away, there were multiple same transactions from Delta . Then I tried buy with cash, after entered all the information, click complete , then nothing happen, hanging, hanging, hanging. This is the worst airline website; Delta is such huge airline , unfortunately , their website is the worst of worst that I ever experienced.",Delta,trip_advisor,['Responsiveness']
638,Average flight,"Generally a good flight ✈️ serve u with packets of snacks no real meal , but that’s ok . Clean flight happy air staff and basically a comfortable ride !",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
639,Unnecessary charges and lateness,"First and foremost, they changed flights schedule like few hours to departure. We were in the airport fir hours. I was overcharged for my luggage even though it was below 40lbs. Even charged $65 for hand luggage. And the seats are not comfortable at all It was a terrible experience and I would not fly or recommend spirit to anyone",SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
640,Don’t do it,"Booked Air Canada Vacations because of the air miles. Ended up never never getting the 500 off for our points. They have a new booking system so everything had to be on line. The points redemption was there but they invoiced us for the full amount. Called to see if business class was available and after two hours on hold we were told no and book your seats on line. So we booked emergency exit row and paid the 200 dollars. So being no rush to check in 24 hours before we finally did and noticed our seats were changed and we weren’t even sitting together. So I called and yep another two hours on hold were told because of the new system we no longer had our seats and were bumped. No notice or nothing just blaming the new system. So I put in for a refund which I haven’t gotten yet and had to pay another 100 for seats with extra leg room and not in the same row as my husband. So our flight was delayed an hour and half and seated apart we finally took off. We got a drink but no snacks and hardly even saw the flight crew. The seats are so bad on their Rouge planes which we said we would never fly again after last time but didn’t find out we were on another rouge plan until, after booking was completed. Let’s see what the flight home brings.",AirCanada,trip_advisor,['Reliability']
641,Estafa y mal trato,"Nuestras maletas llegaron al otro día, rotas y saqueadas. Avianca nos hizo llenar formularios, escanear facturas, sacar fotos de las maletas rotas, llamadas e emails. Y finalmente nos dijeron: Avianca no se hace cargo de nada. Estafa, maltrato y mentiras de la peor Aerolínea que existe. ¡NO VIAJEN en Avianca! Me lo van a agradecer.",Avianca,trip_advisor,['Responsiveness']
642,Not our first trip,"Very friendly check in svc , needed special attention for my baggage they made sure my package was well padded and protected.",JetBlue,trip_advisor,['Responsiveness']
643,Worse than Spirit,"Absolutely horrible! Do not fly this airline, you will not save any money. You will end up paying more in bag fees. Just book Delta and save yourself the pain of flying with this disaster of an airline.",FrontierAirlines,trip_advisor,['Assurance']
644,Damaged Baggage Claim Timelines,"Has anyone recently filed a damaged baggage claim and have an idea on turnaround time? AC destroyed my baby’s car seat and it would seem to be a very open and shut case - we reported it at the desk immediately on arrival - but it’s now been 11 days and I don’t imagine it’s going to progress over the holiday weekend. People I know that I’ve spoken to all had their claims resolved much faster, but they were not very recent so not a great gauge.",AirCanada,reddit,"['Responsiveness', 'Assurance']"
645,Delay,"Battery issue couldn't take off and no battery in Sioux Falls, flight delay 12 hours but they made it right with voucher and first class recovery",United,trip_advisor,['Responsiveness']
646,Excellent Fights!,"Southwest has never disappointed us. Flight from Rochester to Baltimore smooth and arrived early. Flight from Baltimore to Tampa smooth and arrived early. Direct flight from Tampa to Rochester awesome and arrived on time. Luggage well handled and arrived with us. Perfect. Staff was friendly, efficient, and professional. Check in was seamless and easy.",SouthWest,trip_advisor,['Assurance']
647,Great Flight,"The flight to Dubai and return to Heathrow was very pleasant. Comfortable seating with legroom. Great choice of entertainment. What a difference it makes when you enter the plain and you get a friendly welcome. The staff were efficient, polite and helpful with great smiles. Thank you for looking after as.",Emirates,trip_advisor,['Assurance']
648,Passengers not wearing mask,Flew Allegiant Air on 6/11/20. Flight was full and seated next to a passenger not wearing a mask and had to endure this individual coughing and spitting when he talked. Probably 50% of passengers on flight not wearing a mask. Unacceptable and irresponsible on Allegiant part. One flight attendant wearing mask but not covering his nose. Do not fly this airline till they require passengers to wear mask. All the other airlines require mask.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
649,Guest advisor,They charged us $50 to check in the only luggage we had then they lost the luggage we wasted 2 days of our vacation without no clothing. has been 6 days already nobody ever called to apologise or to say anything so far.,United,trip_advisor,['Reliability']
650,Below Lower Class Treatment/Extreme Turbulence In Clear Skies,"Out of over 100 flights I've been on this company and flight was by far the worst. Turbulence in clear skies so bad that bins were opening, people screaming, terrifying to say the least! We were treated as below lower class, which was appalling. I had no clue this was the Dollar Tree of flights or I would have not chose to save the money on the flight. I was being a cheap dad and it showed....",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
651,2FA finally available!,URL: URL,UnitedAir,reddit,['NA']
652,Scammers,"Fly with this company if you want to be kicked off the plane and have your seat re-sold. Look it up they do it very often and leave you with no accommodation, flights or apology.",Delta,trip_advisor,['Responsiveness']
653,1st Trial on Emirates and the Last,It was the 1st time we travelled by Emirates A 380 and it will be the LAST. We flew on a promotinal rate and we were not allowed to chose our seats. We were placed at the last row completely at the end of the plane. Terrible with the toilets next to us... Imagine the inconvenients!!! Four hours transit at Dubai on both ways.... long time to wait and we were very tired. The food not that much good. Not extraordinary compared to other airlines. We landed in mauritius at 4.25pm and we got our suitcases at 6.25 p.m!! Fortunately I packed my suitcase with a plastic which was torn!!!! Very bad experience,Emirates,trip_advisor,['NA']
654,Worst Airline Ever!!!!,Needed to Cancel my flight reservation. I attempted to reach the airline. Took 2 hours to get a real person on the phone. I found out that they only allowed refunds within 24 hours of making a reservation. They also do not give refunds or ecredits for future flights. I was also told tickets are no transferable. This is the worst airline company that I have ever had to deal with in my whole life!!,Delta,trip_advisor,['Responsiveness']
655,Ms,I really enjiyed the flight and the customer sevice was just awesome. Love the dessert so much. The flight was just great,Emirates,trip_advisor,['Responsiveness']
656,Southwest should be your last choice.,"Absolutely miserable experience with Southwest, again! 5 hour delay - waited in airport, boarded - spent 2 hours on a runway, just to be told we are heading back to gates and next flight is in the morning. Went to hotel that Southwest did not pay for. Re-booked for a morning flight that was delayed by an hour. Stay very far away from Southwest.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
657,Good in-flight Experience,"Flew Jetblue for the first time. In-flight experience was good but unfortunately the 2 hour flight delay spoilt the mood pre-flight, hence the average rating.",JetBlue,trip_advisor,['Reliability']
658,non stop going over to Hawaii,"We flew from Augusta, Ga to Atlanta. Then non stop to Honolulu. Compared to United or American, it was a very good flight. We flew Comfort Plus which helped. The ride was good. Pack some snacks. You can't take soft drinks or bottle water. Soft drinks, water, and coffee onboard free. If you want a meal you pay for it. Coming back we couldn't get the non stop option. We did Honolulu/Los Angeles/Atlanta/Augusta. A very long and tiring trip back. Still, we're doing it again in 2020. If you're along a corridor that offers Hawaiian Airlines, I would recommend it. We used them hopping from one island to another. I like their attitude better.",Delta,trip_advisor,['Responsiveness']
659,Disappointing - had very high expectations,"The experience was underwhelming. Had very poor selection of Vegetarian food and although had made advance selection, was served a ""an very inferior"" food on out ward flight. Lay over in Dubai was too long and the Dubai business class is a physical monstrocity, does not have customer service, ambiance or soul (such as; Amex Centurion, or Virgin Atlantic's Heathrow airport lounges!!) Return trip was a little better but we are highly dis-appointed. Do not intend to fly Emirates again!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
660,Great service,Going home was a treat especially being treated by name as the food was being served. My drink and meal was complementary due to my K1 statis. The attendants were extremely polite and friendly. The flight was comfortable and very timely. A half hour early upon arrival.,United,trip_advisor,['Assurance']
661,"Economy, but it was OK","It was economy, so fairly uncomfortable. Im 5'-11, so a little cramped & upright. Difficult sleeping .. for me. Good food. Good service. But, for what it is, I can't complain.Good service. Good food. Good entertainment. Overall, I would fly again, but will try & get Premium or better (wins lotto)",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
662,Worst airline in the states..,"I would fly Frontier before thinking about Delta ever again. This is the third time flying with Delta where they have been cancelled due to staffing issues. We were first delayed without much reason. We were told one hour. After the hour, they let us board. As we sat on the plane, they said they were waiting on a pilot! This is all too familiar because I've had this happen twice before with Delta. After a few hours of waiting we were finally told that the flight is being cancelled. They gave us all a $15 voucher for food (which by the way couldnt even buy you a full meal at the airport Subway), a flight for the next morning and a promise to pay for a hotel room. Took forever to get the food voucher and my bags back. Once I got to the hotel that they were gonna pay for, I found out that there were no rooms available for anyone on the plane! I get back to the airport and at this point only had about six hours before the supposed next flight i was booked for. I decided to try and rest at the airport. Time for the next flight. Not really! This one was delayed as well because we were waiting on the co-pilot! So now we are delayed an hour waiting on the co-pilot to drive from Ft Lauderdale to Miami. After sitting in a cold airport for 24hrs, they allowed us to board the second plane and wait. Delayed us twice during that wait. The most upsetting part of this is the reason for cancelations have all been staffing. Never a weather issue, no malfunctions. But staffing! People get upset over food taking forever to get to them due to the restaurant being short staffed. Imagine not being able to come home to your family because a business can't get it together.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
663,Rudest Hostess ever seen.,"We took flight from Toronto to Frankfurt. Positive In flight entertainment was good, the screen was very responsive. Seats were comfortable in economy class. Flight departed and arrived on time. Cons I have never seen such unprofessional airhostess in my life. They were so careless while service drinks that they perpetualy dropped ice on floor instead of glass atleast 7-8 occassions and without being apologetic. Further while collecting the food tray they kept on dropping spoons, cups etc. We could figure it out that they were not interested in their jobs. One of the airhostess was so rude and disgusting that I felt like giving her a tight slap. She behaved like she owned the aircraft and it was her fathers property. I did write to Aircanada expressing my reservations about the kind of people they recruit as it puts bad image about the beautiful country Canada. Not enough drinks served on board. Clearly a good aircraft with mood lighting etc but lack of warmth and dis-respectful nature by crew members. Clearly a good aircraft with lack of soul. Not recommending even to my enemies.",AirCanada,trip_advisor,"['Assurance', 'Tangibles']"
664,Great flight Calgary to San Diego via Seattle,Flew today on Delta/ Delta Compass First Class Calgary to Seattle. Connected to Delta First Class to San Diego in Seattle. Pre-departure beverage offered on both flights. Nice flight attendants both flights but the crew of 1571 Seattle to San Diego were outstanding- very attentive. Actually a tasty Octoberfest style bratwurst lunch served on Flight 1571. Both flight on time and comfortable seats. Great first run movies on Flight 1571. Use to always fly Alaska on this route but was very happy with Delta. Competition now!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
665,Mr.,"Just rude and carelessness with ppl spending their hard earned money. I booked the flight for the 17th of august and my flight was changed 3 times to the day before on the 16th of august smh. I decided to contact messenger center through spirit text, bad idea. The agent had no information and refused to look up my flight then called me rude and canceled my request and then I was placed back on hold abruptly signaling I’ve been disconnected. I’ll live a dialog of our conversation via pic messages",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
666,dishonest,I booked a flight last year for June 21-July 3. Of course they canceled the flights because of Corona even though Iceland would still let people in. The give no refunds just credit. I paid 650.00 a ticket at the time.Of course tickets are more now and they wont just provide the same ticket THEY cancelled on. Besides this they don't even offer a flight to Iceland around those dates this year so can't even offer the flights. So no refunds and no flights! Total Crooks!,AirCanada,trip_advisor,['Reliability']
667,"Easy, affordable and fun...","I love flying SWEST, they are affordable and securing a ticket is easy because their on-line booking system is user-friendly. They are also fun to fly with - their customer service is way above the rest and I love my little snacks. You don't even have to pay baggage fees, so why fly with anyone else if you don't have to? I don't...",SouthWest,trip_advisor,['NA']
668,Very accommodating,"Staff is polite and helpful, they approach the day with a little humor. Always helpful when dealing with stressful airports.",SouthWest,trip_advisor,['Assurance']
669,Dismissive personnel,"New aircraft, smooth flight, nice entertainment system. However. I was flying with my pregnant wife using United for the first time, so we were not privy to the specifics regarding onboard food purchasing. As I asked an attendant if I was downloading the correct app for paying, she got frustrated by my phone not showing icons (which was really a WiFi band issue), and later proceeded to dismiss my request by stating ""I'm not a techy person"". I thought she provided a nice response when she finally showed me the correct app on her phone, but then she arrogantly commented ""we've been cashless for years"", while not even looking at me. Then, she completely ignored us for the rest of the trip. I called the crew numerous times to verify how to setup payment, and to find a solution for my wife to get something in her stomach in case that failed. No response whatsoever. At a certain point I spotted them having dinner in the back of the plane, which I respect by all means - I'm an employee as well and breaks are vital. But not at the expense of a pregnant woman. We gave up on any sort of arguing, given how pointless such an action would have been. As I write this review, my wife is sitting next to me in the Uber, miserable and holding her belly. Dear United, shame on me indeed for not being up to speed with what was needed to pay. But this kind of situation is exactly where good customer care can shine. And today you failed.",United,trip_advisor,"['Responsiveness', 'Assurance']"
670,LOVE JETBLUE!!,"JetBlue is very reasonable when it comes to pricing and the service and staff is just superb!! I have not had one bad experience with them, the leg room they give you is so much better than any other airline and the in flight entertainment is amazing!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
671,Hands down my worst flying experience ever!,The seats were way too small. The lady sitting next to my husband had complete crying breakdown because her back was hurting her so bad. We were stuffed in so tight we could hardly move. My husband moved to an unaccompanied seat to allow her room and was told he had to move back to his seat because he didn’t pay for that upgrade. It wasn’t until the steward saw the lady crying hysterically that she allowed my husband to move. Our flight from San Francisco was worse. No A/C ! Rowdy group of teenagers without much supervision and a steward who ignored their behavior. The passengers finally had words with the chaperone. Could have been ugly! The pilot circled the airport 3 times without any communication with the passengers...meanwhile people started vomiting and getting sick to the point they felt like passing out. Masked with no A/ C made you feel like you were traveling in a oven.,United,trip_advisor,['Tangibles']
672,San Fran to NYC,"Excellent economy class flight, new aircraft ,ample leg room (I'm 6'2),comfortable seats, great inflight service and entertainment.EVen got there early.",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
673,JUST PERFECT,Emirates is very professionally managed airlines. The crew is very attentive and service is impeccable and quick. The on board entertainment options are unbeatable and the food is very tasty with awesome options.,Emirates,trip_advisor,['Responsiveness']
674,Never fly Emirates & United Airline partnership flights,I am wrongly charged for checked baggages fee for United flight booked via Emirates. The itinerary was booked in Emirates website and the ticket clearly states 2 piece checked bags allowed for travel. For the return leg (austin - houston - dubai) at the United checkin gate the agent did not agree to the 2 piece allowance and asked us to pay $1000 for all the checked bags i.e $250 per bag for a total 4 bags for 2 passangers. After checkin contacted United and Emirates customer care and they both confirmed that 2 pieces of checked baggage are allowed per customer and directed me to the refund website. But now the United refund department is in denial and says the bag charges are correct. At this point both the Airline are blaming each other and none wants to resolve the issue. United agent at the gate says that United always charge checked baggage fee and do not honor any baggage allowance from Emirates. They said that Emirates Airlines is hiding this fact from passengers by providing wrong info on ticket. This is very alarming to hear. I have travelled with multiple airline before and did not faced any issues with baggage allowance being honored by partner flight. Have anyone faced such an issue before and how did you get it fixed?,Emirates,reddit,['Responsiveness']
675,Uncle Bruce's 90th Birthday,"Wonderful as always flying with SWA round trip. Return trip was especially delightful because I flew with my celebrating Uncle Bruce and my Aunt Charlotte to their destination Omaha before carrying on to San Jose, CA. Extended our visit and celebration!",SouthWest,trip_advisor,['Responsiveness']
676,The worst!,Worse than riding the grey hound bus! Old rickity seats. Hit or miss to get pretzels. The absolute worst partt about flying with Air Canada is the fact that they will change your flight multiple times both ways but leave you sitting in the airport for hours with no updates. How many years are we going to put the blame on covid. You have completely turned me off of flying. My trips will remain in Canada in a car!,AirCanada,trip_advisor,['Reliability']
677,"Guys, stop looking at the bad things.","Sprit is a pretty good airline in my opinion. We are allowed to bring our snacks onboard so we didnt have to buy anything. It was comfortable for me atleast, and a great flight! I loved the window view!",SpiritAir,trip_advisor,['NA']
678,Terrible,"Horrible, just horrible. If you can fly with a decent company, please avoid AirCanada (I know I will). My early flight got cancelled for some obscure reason. There were two other direct flights to the same destination on the same day, but the customer service didn't bother to try and put me on them. I spoke with at least 8 different people on the phone, and they all told me different things. All were acting as if it were my fault that the company cancelled the flight. I went to the airport, trying to get on one of the direct flights. After waiting for 45+ minutes in line (only two registration stands were open), I finally got to speak to someone. The person was very rude and again acted as if I were to blame for the cancellation. Anyways, after multiple phone calls I got a flight on the same day. It was later in the day and not direct, so super inconvenient. Because of Air Canada I missed a very important event and wasted my time trying to get some response from them. Like I said, don't fly them - they are unreliable and their customer support is terrible (okay, just one out of 8 people was actually helpful - the one who helped me book a new flights). AVOID",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
679,Overall great experience,The trip had 4 legs. I was able to upgrade to business from SFO to DBX For such a long flight it was well worth the offer. Service and food was extraordinary with lots of room in the A380. Second leg was after 2 night in Dubai. DBX to IST economy on 777 much more cramped reminded me of flight on United. Adequate for 4 hour flight included meal service. Third leg redeye from IST to DBX economy 777 more room with no one sitting next to me. Fourth leg DBX to SFO no opportunity to get into business but spent $40- to sit in 2nd row in economy and well worth the extra money. A380 crews were much better than 777 crew. Food and service great for economy. Much better than any US airline.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
680,Great Flight,"We took a great flight from Long Beach, CA to NY JFK. This was a smooth flight left Long Beach a few minutes early and on the ground at the assigned time at JFK. I only rated this a 4 because for 5 hours and 35 minutes we had no TV service. The flight crew tried to re start the system 3 times to no avail. So the live map and one movie channel played. There were plenty of Snacks Soda and booze on board so it eased the pain but I would have rather had the TV's. This plane was WIFI equipped and I checked my email and watched a pre loaded movie on my laptop, that was the back up plan. Overall Fly Jet Blue, I will be doing it again. Bought the extra leg room seats. I am hooked!",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
681,Outstanding service,Flew with companion in wheelchair and was pleasantly surprised on their attention to detail. Airport and flight staff was amazing. Both flights departed on time and arrived early. I would definitely be flying Spirit again in the future.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
682,I just first class just ain't what it is cracked up to be.,"Did a round trip from Florida to Vancouver BC and then from Anchorage alaska back to Florida. We decided to treat ourselves with first class because it was a long trip. What a waste of money. Yes, the seats were bigger, but thats about it. The stewardesses were attentive, but they had nothing to offer. The food was not enough to feed a 50 lb child. The planes were old and only one flight offered electronics as all. So for the most part, there was no entertainment. I Just hope that other airlines first class is better and they have more to offer than a bigger seat.",United,trip_advisor,['NA']
683,Air Canada Seat Issue,"We paid for 2 extra legroom seats on a 5 hour flight to accommodate my son who is 6""5"" and who had just had ankle surgery. When I checked in online, our seat numbers had changed and when we boarded the plane, I discovered that we were in regular legroom. I spoke with the flight attendant, but there was nothing she could do. The same thing happened on our flight back. Air Canada was made aware of the issue and I still haven't received a refund!! Not impressed at all.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
684,Tranquilo,"Vôo tranquilo, sem atrasos e imprevistos, tanto a ida quanto a volta. Equipe bem treinada e simpática.",Avianca,trip_advisor,['NA']
685,Worst Experience I’ve ever had flying,"Rip off. No leg room. Dont even serve water. Customer service is god awful. Take any other airline. They wouldn’t let me check in online and I couldn’t pay for my carry on at the kiosk so they charged me an extra $20 at the gate for THEIR systems failing. When I called to receive assistance (being charged per minute for roaming) they placed me on hold multiple times (for a total for 40 minutes) only to tell me they couldn’t do anything. Absolutely useless, they aren’t even nice about it, they treat you like trash.",SpiritAir,trip_advisor,['Responsiveness']
686,"Good experience, only drawback a delayed flight (just 1 hr, I had worst!)","Excellent experience in general. My flight had 1 stop and the second flight was delayed 1 hour. On return the same happened to the first flight. Apart from that, everything was perfect.",Avianca,trip_advisor,['Responsiveness']
687,Such delay,Maintenance delays totaled over six hours on what was supposed to be a sub two hour flight. Consider a more reputable airline if you need to get where you're going on time.,SpiritAir,trip_advisor,['Reliability']
688,Great service,"My husband has a medical condition which requires him to carry oxygen on his flights. Even though there was a government shutdown at this time, he received excellent care. He was taken by wheelchair to his gate at Sanford. He was then boarded first. The flight left early and he arrived in Flint early. No worries and no hassles. Great job at both airports by Allegiant personnel",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
689,Disney Vacay,"Southwest is awesome. Everything is linked together from website to app to car rentals, and Southwest's airport check in. Been very good with no lost luggage in all the years I've been flying with them. Top it off, their cheap rate calendar is the biggest reason why I love them!",SouthWest,trip_advisor,['Reliability']
690,Blown chance to make customers feel special,I’m amazed looking at this flight to Roatan that the front 20 rows are almost devoid of people flying. Here was a fantastic opportunity for United to have their customers (those that keep them flying) move up to the comfortable seats up front. What a great gesture it would have been to make the folks in the back of the plane feel like valued and special people when the plane was empty. These are the types of oversights and missed opportunities that will eventually reflect on United’s bottom line.,United,trip_advisor,['Responsiveness']
691,TERRIBLE! PATHETIC!!,"TERRIBLE CUSTOMER SERVICE!!!! MORE THAN 500 PEOPLE IN CHECK IN QUEUE, THERE WAS A PROBLEM AMONGST THE STAFF AND THEY KEPT DISCUSSING AMONGST THEMSELVES BUT DIDN'T OPEN THE COUNTER OR INFORM THE PEOPLE ANYTHING WHILE THE LINE JUST INCREASED AND REACHED THE OTHER END OF THE AIRPORT! CALLED THIER OFFICE BUT NO PROPER RESPONSE AND JUST MERE WORDS OF DIPLOMACY. THE GUY KEPT EXPLAINING AIRPORT PROTOCOL WHILE PEOPLE SUFFERED. its just a hype and just overpriced. People made videos and started posting on instagram but still no response. As I write this the line has now become even longer!! SIMPLY PATHETIC!!! 😣😡😡😡😠",Emirates,trip_advisor,['Responsiveness']
692,The Friendly Skies,"Friendly, competent service that provided - to our surprise - the full entertainment package, with the ear-buds included at no charge.",United,trip_advisor,"['Responsiveness', 'Assurance']"
693,very good flight,After seeing the reviews of this airline I was very concerned about getting on the plane but to my surprise it was a very good flight and the staff was very kind!! Only downside is that there is no WiFi or charging stations on the plane but other than that it was very good!,SpiritAir,trip_advisor,['Responsiveness']
694,Won't be flying Emirates every again,"Emirates is an airline that is only interested in taking as much money from customers as possible, whilst providing the minimum service they can get away with. They are extremely rigid about all rules regardless of circumstance (from exact weight allowance to applying penalties if you were unable to make a flight, even if you booked flexi fares), and do not make any effort to let their customers know how to use their services (e.g. that you need to book complimentary hotel vouchers 24 hrs beforehand for long overnight layovers). The attitude of the counter staff were also unhelpful and could barely be bothered to answer questions. The cabin crew seem less professional and less trained than other airlines I've flown with. I will definitely not be flying with Emirates again.",Emirates,trip_advisor,['Assurance']
695,Me quedo con el servicio de Avianca,"Me quedo con el servicio de Avianca. Especialmente, a los pasajeros Lifemiles, si nos hacen sentir la diferencia cuando se es viajero frecuente",Avianca,trip_advisor,['Assurance']
696,Amazing Attendants ,"Southwest is hands down the best airline to fly with. I flew home for my baby shower at 7 months pregnant and grew to feel unwell 40 minutes before landing. The flight attendants were beyond wonderful and incredibly attentive. They brought me water, ice packs, cold rags and extra snacks while regularly checking in with my husband to see how they could help. Their genuine kindness and concern made a scary situation much more comfortable for me and everyone else on the flight. Thank you Southwest!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
697,Missing items from baggage,"I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered ""No"" to a question that should have been a ""Yes"" and for that I was treated as trying to commit fraud. I'm disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim. Anyone traveling with United should be very careful of safekeeping their valuable because the first time my property went missing from my checked baggage after that I decided to only pack my more valuable item on my carry-on to be on the safe side but on my connecting flight we were instructed to check our carry-on due to being a full flight and yes I came home to find out items from my carry-on were also missing. In my experience it not safe either way to pack my valuables while flying with United.",United,trip_advisor,['Assurance']
698,Flight was good once we got started,Only complaint was the delay leaving Chicago and the confusion as to which gate the plane would load from. Over an hour delay which is unusual for Southwest. Flight itself was great. I will always choose Southwest if they fly anywhere close to my destination.,SouthWest,trip_advisor,['Responsiveness']
699,Lost our luggage and took 40 hours to deliver it,"My wife and I took a weekend vacation to the beach last week and decided to give Spirit a chance despite the reviews because money was tight. BIG MISTAKE!!!!! Our luggage did not arrive, and we were told it had been left in Nashville and would be delivered the next day. Unfortunately, we had only the clothes on our backs. The next morning, we spent an hour finding and buying bare essentials for $100. The company told us we had to stay by our phone and answer when they called or they would not deliver the luggage. We literally stayed on the beach out of the water out of fear we would miss the call. We never did receive a call that day. I called the company several times but was re-routed or disconnected endlessly which greatly increased our anxiety. The next day we had to go to church in our sweatpants and t-shirts. The suitcase was eventually delivered the night before we were to return. I finally got a link for reimbursement yesterday and as I attempted to upload my receipt and ID they claim they require a copy of my bag tag. SERIOUSLY!!!! I was never told I needed this. I then called customer service. The first time I did speak to someone I was told the computer shut down and I should call back to get a supervisor. I called back three times and was cut off. I then tried with my wife's phone, and it went through. The friendly person forwarded me to his supervisor, and I was promptly disconnected. I called back with my wife's phone two more times and was dropped both times. I give up!!!!! I so regret using Spirit Airlines. Please spare yourself the pain. The money saved is not worth it.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
700,New fare system RIP OFF,"I am Trueblue member with their CC. I was looking into fares about 2 weeks ago for a winter vacation and low and behold I checked again last week and they revamped their ticket policy. The fare I had was for a blue fare which includes seat assignments etc. They now have a basic blue which is a bare bones fare where you cannot pick your seat ahead of time without a fee, last to board and no changes allowed. The only thing is that they did not reduce the fare at all!!! The fare I had on several different options, as I was unsure where I wanted to go, was a certain price before they came out with basic blue. Now the fares are exactly the same but you are getting basic blue instead. The blue fare is now about $35 extra on all the flights I looked at. They might argue fares change, etc that is certainly not the case! Simply put these basic blues are no bargain. I’m going back to United.",JetBlue,trip_advisor,['Responsiveness']
701,"Friendly staff, smooth trip","Check-in in Brasilia was a lengthy process since staff obviously were not familiar with approach to check-in for multiple connecting flights. Also, command of English was a problem but soon a person who could translate had been found. No lounge for Staf Alliance Gold members in Brasilia. Boarding was smooth, but delayed so I got a little nervous about my short international connection in Rio. In the end, the flight duration was considerably shorter than scheduled. Staff were friendly and a tasty sandwich was offered. Seat comfort and legroom were above average, and the plane was clean.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
702,One option for food?,"I am sitting here in the business lounge, starving, only to just find out that I only have ONE option for food: granola with yogurt. Really Emirates? What about those who are diabetic, or don't eat sugar? What about the majority of people who are on a keto diet or others who are lactose intolerant? Or vegan? Absolutely unacceptable. How can you justify such a disappointing service for business travelers? Ensuring sanitation is one thing, but you have a responsibility to do so in a manner that allows for different lifestyles and food preferences. I am absolutely gobsmacked.",Emirates,trip_advisor,['Assurance']
703,Help me off this plane.,I am currently sitting on a plane waiting for our gate to open up so they can let us off. It was a four hour flight and very uncomfortable. Baby’s crying constantly and the plane was either horribly hot or freezing. absolutely no in between. Along with our uncomfortable flight we landed in colorado just to be told that we didn’t have a gate to get off at. And there was a plane in front of us. if you couldn’t piss me off anymore the damn baby started crying again.,FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
704,Fast Friendly Flight,"Frontier Airlines delivered a fast and friendly direct flight from Kansas City to Cancun, We arrived early outbound and return, and will surely look to Frontier for our next trip.",FrontierAirlines,trip_advisor,['Responsiveness']
705,Horrible flight,"Our flight was at 4:30pm, after being delayed 3 times they finally told us that our plane was broken and they were trying to fix it. Three screws were missing and they could not reach them to fix it. Finally at 8pm they decided to fly out anyways and thought it “was relatively safe” to fly but if we didn’t feel safe we had a choice to take another flight three days later (due to the hurricane being active in the Bahamas). Feeling overwhelmed and unsafe we panicked and decided to still get on the flight because we could not afford to stay another three days in Mexico. Having a panic attack and all it was a miserable flight!!!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
706,Emirates Business Class is the bomb,"If you absolutely have to spend 9.5 hours in the air, being on Emirates Business Class is the way to do it. Been lucky enough to do this a couple of times and it really spoils all the other times I had to fly cattle class. From the awesome lounge experience thru to the champagne welcome drink! Not to mention the flat beds, safe piloting, in flight entertainment and Bulgari goodie bag! Love the attention to detail, polite staff willing to accommodate and other great services both in the air and at the airports, I wish that I had the means to travel like this all the time! Then again, maybe not, because it makes it extra special when I do get the chance.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
707,Pleasant experience,"A lot of movies to choose from, great screen, great seats Really good food, but a bit too much for me",Emirates,trip_advisor,['Tangibles']
708,Best airline,Air Canada is the best airline in my opinion. Love the ability to travel across Canada and the rest of the world. The flight attendants are friendly and courteous.,AirCanada,trip_advisor,['Tangibles']
709,ABSOLUTE WORST CUSTOMER SERVICE IN EXISTENCE!,"Not sure why anyone is surprised that United Airlines is close to going out of business, calling United is worse then getting a root canal",United,trip_advisor,['NA']
710,WOW. Great flight. Great price.,Easy to book from my phone. Super low cost for my ticket. Flight was on time. Easy experience. WOW!!!,Allegiant,trip_advisor,['Responsiveness']
711,Honeymoon,"Our flight was, as always, amazing. I’ve flown southwest more than any other airline. It’s always fun, professional and on-time.",SouthWest,trip_advisor,['Responsiveness']
712,"Not a budget airline, very dishonest.","Claim budget airline but nickle and dime for carry on, etc. Will charge $60 on app $99 at gate if you didnt know ahead of time. Not clearly stated upfront. Everyone was complaining. Terrible app and totally different process than typical airline. I will never fly with them again. They shouldn't be in business. Actually would have been cheaper to fly typical airline.",FrontierAirlines,trip_advisor,['Assurance']
713,📲Jetblue Airlines📲📲844 (919)-4592📲📲Reservation Number📲,"There are perhaps some awesome methods that you could touch Jetblue Airlines Get-collectively Undoing Changes to make some other Ticket. The focal manner is via way of means of phone. You can name 1- 844.919.4592 and a consumer guide consultant will clearly want that will help you together along with your Ticket. The resulting manner is via way of means of the usage of the digital Ticket shape at the Jetblue Airlines web website online. You can discover this shape via way of means of tapping at the ""Book a Flight"" tab at the display page. Whenever you've got got entered your development data, you'll actually need to peer the consumer care touch data on your precise flight. The 0.33 approach for acting at consumer assistance is thru digital redirection. Jetblue Airlines has an operating presence on each Twitter and Facebook, and you could ship them a brief message when you have any asking for regarding your Ticket.",JetBlue,trip_advisor,['Responsiveness']
714,K,"It was a smooth flight, was confortable, very quiet, we arrive quickly the landing smooth. Enterinh to the airplane fast",SpiritAir,trip_advisor,['Reliability']
715,Not bad at all!,"Reading reviews had me very nervous. I always fly Delta, but since I'll be traveling more to see my grandson I decided to save money. 1st I love that I flew out from a small airport. No big crowds like at orlando mco. 2nd I made sure I hade a mask but they will give you one. We had no problems with people wearing their mask. I knew the seats were smaller, but for a cheap airline I expected that. You can buy snacks before you board if you just have to have snacks. If not they do sale items. Had a rough landing in indy but it was really windy. Smooth flight otherwise. If you download app your bags are cheaper, so do that instead of paying at airport. For a cheap flight not bad!",Allegiant,trip_advisor,['Responsiveness']
716,August - UA2273 Denver to Phoenix A320 (#4275) FC Seats 2E & F,"August - UA2273 Denver to Phoenix A320 (#4275) FC Seats 2E & F We flew United Airlines UA254, from Denver (DEN) to Phoenix (PHX) on Monday, August 05, in First Class, Seats 2A & B on an A320 (#4291). Our plane had just come in from Tampa (TPA). Originally, we were to fly on an A320, #4283, but that got changed out. We arrived a bit early at DEN, because of the construction in the Main Terminal. On a trip about a month before, the TSA Security lines were very long, as half of the check points were closed. On this morning, though the construction seemed to be at the same point, we had last seen it, we breezed through, with plenty of time on our hands. We headed to the United Club near our departure gate, B-24. Once there, the United App alerted us to a gate, and plane change. We were now flying out of Gate A-39. That was an unusual gate for United, as they use the entire B Concourse, and also the Lufthansa gates in C. We had never experienced them flying out of A, but as they are constantly expanding their operations out of DEN, a hub for them, I guess they ran out of gates. Back to the train, and to Concourse A. We still had time, so decided to explore Concourse A a bit. We discovered the Denver Chop House & Brewery. We were living in Denver, when they opened in LoDo (Lower Downtown), and had been impressed, so stopped in for wine. We also discovered a very large sculpture in the concourse, that looked like Salvador Dalí had tried to erect one of Disney’s train rides - rather odd, yet interesting. We boarded on-time, and were quickly into our seats, with our jackets hanging on the bulkhead hangers, just a row behind us. This flight was completely full, with all passengers checked in. Our A320 had the updated FC seats, which I now believe have been installed in all UA Airbus planes. In FC, there is a podium, between the 2-2 configured seats, with small drink trays, several storage areas (not for use in takeoff, or landing), and AC/USB and earphone plugs. The podium has nice marble tops, and one extends for more space. The seats are comfortable, with both good width, and ample legroom (39"" Pitch and 20.5"" Width), and their recline is quite nice, plus as the rear reclines, the seat cushion slides forward, so these intrude much less on those behind a reclined seat - they take a little getting used to, as one needs to slide their hips forward, to recline. The A320 has 3 rows of 2-2 in FC, and though the overhead bins are adequate, the first one and a half on the starboard side of the plane are filled with safety gear, however there was plenty of room for my wife’s small, wheeled briefcase, and then my regular briefcase and hat fit below Row 1 seats, along with my wife’s purse. We like Row 2 because of the foot room, and the underseat storage. On a couple of recent flights, we were in Row 1, up at the bulkhead, and missed that storage space. Row 3 is fine, except that some angles of view are obstructed by the wing, and engine cowling. Row 1? Only when Rows 2, or 3 are not available. We had PDE (Personal Device Entertainment) streamed to our devices via the United App, but did not use this free service on this short flight. There was on-board WiFi, for a fee, but again, we did not use it. Unfortunately, Gate A-39 did not offer a view of our plane, and it was not until I boarded, that I saw a plaque explaining the livery - the 1971 “Friend Ship” livery. I think that we flew on this same A320 on a trip to New Orleans, a year, or so ago. We have also seen it, or one with the same livery at LAX a few times. United has several ships with retro livery, and some from the Continental fleets of years ago, plus one for the Special Olympics, one for the employees of United, and then one for Star Wars. We have yet to see that last one. Several of their planes are done in the Star Alliance livery. We see those most often at London Heathrow and Dulles, but have only flown on one, a 777 between LHR and SFO. Once seated, we had two glasses of the Ca’ Di Rajo Mitō sparking wine. The napkins still featured United’s ties to the movie Spider-Man: Far From Home, but on the A320, we thankfully did not have the Spider-Man safety video - that one needs to go away, and soon. We departed on-time, and climbed through haze, and the Denver “Brown Cloud,” but as we took off to the North, we did get a fly-by of Downtown Denver, along the Front Range. However, we had barely gotten to Parker/Castle Pines, before the haze and clouds began obscuring the views. I had hoped that we would fly past Pikes Peak, but being on the starboard side of the plane, I did not see it. However, we had a bit of clearing near the Sangre de Cristo and Spanish Peaks, and then a bit around Navajo Dam, NM. It cleared more, as we got over Fountain Hills, though their giant fountain was not working. We skirted just a bit of the Painted Desert, but missed Meteor Crater. One oddity that I did observe and not too far north of Fountain Hills, was a red/orange line on the ground. All that I can imagine is that this was from a wild fire in the area, and was the drop from a fire retardant air tanker? Still, odd to see on the ground - like a giant had used a can of spray paint. Just before that point, we had also flown through a layer, of what looked like smoke, dissipating in the atmosphere above us. We moved to still wines in-flight, and got the M Chardonnay, which was a fairly recent addition, plus the Tall Sage Colombia Valley Cabernet Sauvignon, which was a new red to us. Both were quite nice. On this short flight, we had a Raisin Cookie, which was pretty good. Our takeoff from DEN had been rough, as was our approach into PHX, but in the Summer, that is to be expected. We arrived only a few minutes late, at Gate 7 in T2 at PHX. Our luggage was up onto Carousel 4 rather quickly. Our Gate Agents at Denver, as well as our Cabin Crew were all very good, friendly and accommodating, as per usual, though we have had an issue, or two, with staff at DEN in the past. A very nice flight, and a new experience flying out of Concourse A.",United,trip_advisor,['Responsiveness']
717,"Flying out around NYE weekend (night of Thurs 12/28) , should I expect cancellation ?","Hi! First time flying with Spirit. Flying out of LAX on Thurs 12/28, should I expect this to be cancelled lol (especially considering it is close to NYE weekend)? I've only heard online horror stories about frequent cancellations, but my friends IRL have had no problems w spirit. If the flight gets cancelled is there a good chance I'll get the next flight out (within the next 12 hours) ? Thinking of back up plans in case I get cancelled and can't get re-booked. Thanks in adv!",Spirit,reddit,['NA']
718,Trying to simply add carry on baggage..tried to charge me doubl each way. You guys are so not professional..whst happene,Worst airline experience in my life no way to reach a live agent...never ever fly frontier airlines! United has actual people not chat people thst do not understand the simplest question..how do you even stay in ........business..,FrontierAirlines,trip_advisor,['Responsiveness']
719,Worst cabin crew yet..why?,AC59 15th Jan 2022 14 hr business class flight and made to feel like I was an encumbrance to the crew. Cabin was only half full. Older lady and gentleman were the senior crew as well as one younger male that they seemed to enlist to do ALL the serving of food and beverage. I travelled this route the month previously in Premium Economy and had a MUCH better service. I cannot understand why AC service quality is so bad. I will be booking via Qatar Airlines in future as I travel this way for work often. I went to use the toilet at the front of the cabin as normal and the older female crew member told me that I HAD to use the toilet at the rear of the cabin. They swipe the curtains closed like it is their apartment and you may not enter. Truly terrible demeanour and attitude towards values customers. I just started travelling this route 6 months ago. It is an inconvenience to me to travel Qatar as it’s via LHR but I am done with this terrible service quality and impolite attitude the older AC crew members have towards passengers.,AirCanada,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
720,Fast flight to Florida,"Quick flight to Florida to escape the never ending clouds and cold of upstate ny! Took a Allegiant flight to Tampa for some much needed beach time. Great service,friendly staff,we will be using them again to escape from winters grip.",Allegiant,trip_advisor,['Assurance']
721,Great flight out of Punta Gorda,"Flying home for the holidays. No delays, smooth flight, flight attendants were on task. Impressed with boarding. Two doors open so the front half of the plane boarded in front and the rear of the the aircraft boarded in the back door. Extremely efficient! Only down fall was if you are TSA precheck it is not always available because the airport is so small. Only Allegiant flies in and out.",Allegiant,trip_advisor,['Responsiveness']
722,Never again!,"Our encounter with Delta Air Lines at Fort Myers Airport was an absolute disaster, far surpassing any conceivable limit of customer service failure. The level of unprofessionalism, disrespect, and outright hostility we faced was staggering. Delta staff, including a supervisor named Glen, treated our legitimate concerns with contempt, severing phone conversations without warning and, most shockingly, physically expelling us from their premises when we sought help in person.This reprehensible behavior is not only a profound betrayal of trust but also a clear indication that Delta has forsaken the most elementary principles of customer service and human respect. It's infuriating and deeply troubling that an airline of Delta's stature would allow such conduct to occur under its banner.This incident demands an immediate, forceful response from Delta's highest management tiers. Anything less would be an insult to the notion of accountability and a slap in the face to passengers everywhere. Delta owes its customers—and the public at large—a thorough investigation, an unambiguous apology, and a commitment to overhauling its customer service approach to ensure this level of failure never happens again. The harm done here goes beyond inconvenience; it's a stark display of disregard for passenger dignity and rights.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
723,"I’ve never been held hostage, but I have flown Allegiant Airlines.","Wow. My flight was delayed 4 times. I was sitting at the airport and got a text message. The staff didn’t even notify those at the gate until the time that we were initially scheduled to board. Each time after that, we were not notified of a delay until after the last delay time had passed. And all through text message. I sat in the airport for about 4 hours. When we did finally board, we sat on the ground for 2.5 hours because they needed to do “routine maintenance.” Our last delay was 9pm for a 5:15 flight. We took off at 9:30. My return flight? Delayed as well. The reason I flew Allegiant? Last time I flew them, my flight was delayed several times and they issued me a voucher. What did they do this time? Issued me another voucher. Not likely to recommend.",Allegiant,trip_advisor,['Responsiveness']
724,Thinking about Switching From AS,"I currently have status with AS, but I’ve got a couple issues with SW I don’t understand The perks for frequent flyers seem very limited. No first class? What do you get? I get free bags and all but any other airline Any frequent flyer will have this same perk. Also the biggest issue for me, no international redemption. I’m pretty sure there are no transfer partners and what’s the point in racking up miles for a relatively cheap domestic flight. Is it possible to get international flights with SW points? And no I don’t count Mexico. I mean Europe and Asia Thanks",Southwest,reddit,['Responsiveness']
725,"We flew JetBlue Mint-their version of first class. It was awesome.  The flight attendants, food and service were great.","JetBlue Mint is always great. The food, service, entertainment, engagement of the flight attendants was fantastic. Mint usually flies on Saturdays out of certain airports to certain destinations. Can't wait for our next flight.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
726,Love Southwest Airlines,Great air line. I always use them when I can. It was a early morning fight so it wasn’t full. All there employees are so friendly . Plus they still don’t charge for bags. You can’t have an assigned seat but you Can get checked in early to get a better one. I fly alone so don’t have to worry about finding seats together. Planes are always clean. Prices reasonably priced and they are always running specials.,SouthWest,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
727,"Such a bad airline, especially for the price","Gosh I dislike united. Always delayed, no leg room, really abysmal customer service. I truly hate flying with them and am only still doing so to use vouchers from their endless cancelations...",United,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
728,Spirit associate outright lied to us,"Our flight was delayed 3 hours out of STT causing us to miss our flight to CLE. After spending an hour at the ""help"" counter, the associate assured us we were rebooked on a United flight the following day. We showed up at the airport...no flight. Horrible service. Pay the extra to go with a major carrier.",SpiritAir,trip_advisor,['Responsiveness']
729,Cut down on Kalispell Expense,"FCA (Kalispell, Whitefish, Flathead Valley) can be very expensive to fly into during the holiday season and other high demand periods such as summer. One alternative is to connect via Allegiant into Kalispell from Las Vegas. Recently saved about half on expensive holiday travel for my son. It could mean spending the night in Vegas on the return, an opportunity for more fun!",Allegiant,trip_advisor,['NA']
730,What happens to the extra MQDs at the end of the year?,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
731,Terrible customer service at check in,"The flight was actually on February 29. We were going to Minneapolis to pick up a new car and for my companion to work a 30 day assignment. We decided to upgrade to first class. We had extensive conversations with two different service representatives on two different phone calls and were told that we would have an allowance of six bags total, two for my companion who had successfully upgraded, two previously purchased when we were coach plus and two for my status (I wasn’t sure about that ). We were rudely informed the information was incorrect, and charged very high fees. One agent, Toni, was particularly rude. I will avoid United whenever I can. The flight crew was wonderful. They helped get rid of the sour taste from the desk agent. I understand they have a tough job dealing with people. That being said I am not used to being treated so poorly. I really began to wonder what ever happened to the friendly skies of United Airlines.",United,trip_advisor,['Assurance']
732,Serious degradation in quality,"In past years service was good however this year has been poor 3 flights in the last 4 weeks: one was 4 hour delay ( not weather), the second a 6 hour delay ( not weather) and the last one cancelled with notification by text at 2 am for an early morning flight. No explanation and no weather in the area. No alternatives offered and had to scramble for a flight on delta at the last minute at a very high cost. No staff present at gates to update delays and ability to contact by phone is non existent Unlikely to use them again. This “low cost” airline has transformed back into a “cheap” airline with the attendant poor service and quality.",Allegiant,trip_advisor,['Responsiveness']
733,Don’t fly Frontier,Computers not working on domestic flight. No tech support. Awful airline. They have lost my business forever.,FrontierAirlines,trip_advisor,['Reliability']
734,Over 9 hours waiting for Customer service on the phone yesterday! WORST AIRLINE EVER,"We have a family emergency and my husband was supposed to fly with the 3 kids BOS-OAK July 6th but we needed to have me swap in and fly with them instead. So yesterday I called Delta and entered my number for a call back which was supposed to be ""within 3 hours"" but after waiting by the phone for FIVE hours that call back never came. I then called Delta 6 more times just to hear a recorded message telling me that ""wait times"" varied from 4-6 hours for a customer service agent. Finally late last night the message said the ""wait time is less than 2 hours"" so I waited on hold for THREE HOURS FIFTY-ONE MINUTES and still no one answered the phone (see photo.) By then it was 12:46am and I was exhausted, so I hung up and I called back at 6am E.S.T. hoping someone would finally help me -- message still said ""wait time is less than 2 hours."" This is an absolute travesty!! I WILL NEVER BOOK A FLIGHT WITH DELTA AGAIN BECAUSE DESPITE ALL OF THE ABOVE THEY WILL NOT ALLOW ME TO CHANGE MY HUSBAND'S TICKET INTO MY NAME AND THEY SAY THEY WILL NOT GIVE ME A REFUND. The only way I finally reached someone (""Ann"") was by crapping on them on their Facebook page, so they direct messaged me, but still would not help me or give me a refund. As I told Ann, yesterday I was a normal person and perhaps we would have resolved this amicably, but at this point I am frothing with rage and it is a breach of their duty to their customers to have wait times of 4+ hours for an Agent to come to the phone when there are issues that need to be resolved. I cancelled our flights altogether and booked new flights on Jet Blue (less expensive by the way, even though I booked Delta 6 weeks ago and I booked Jet Blue 48 hours before the flight.) Never, ever fly Delta unless you can magically guarantee that you will never have to call their Customer Service for help, because if you do you will discover that it is absolutely impossible to get through to anyone. Oh and by the way, just to ice the cake Ann offered that I could let my 3 kids fly alone as unaccompanied minors for $150 per kid since they would not let me take my husband's ticket. Gee, thanks ANN!",Delta,trip_advisor,['Responsiveness']
735,Worse seats in the industry,On both flights the seats where uncomfortable. The worse seats I had on an airplane. The flight was ok and the service on the return flight a red eye was very bad. Need to upgrade the seats on the older planes. When I booked both flights I could not get seat assignment for the 4 of us. Guest they want to sell the extra leg room seats. On the flight SJU to EWR I went to the airport in the morning and got all 4 together row 6. On the return the flight was delay and they sat us on row 23. Not fair to have the option of getting seats when booking specially when I booked 3 months in advance. I would check other airlines before I book JetBlue.,JetBlue,trip_advisor,['NA']
736,Horrible company,"sooo my youngest is suppose to fly home tomorrow. She flies as an unaccompanied minor. Well we booked with SpiritAir.com over a month ago. Today I purchased her luggage and a red error popped up for me telling me to call them. Well when I scheduled her trip she has a layover in Texas and I was told bc it was a major airport it was fine. Now, less than 24 hours before she comes home, they're telling me she cannot fly, bc of this layover. I literally cried. You cannot make a trip for an unaccompanied minor unless you call a rep. This rep made a mistake. Bc there are no flights without layovers they had to cancel her flight. It's Christmas time, now I have to find her another flight that leaves tomorrow (Do you know how expensive that is???) bc her grandmom already made plans. This company is trash. This close to the holidays and something like this happens?!!! I have no money to book a last minute flight and my money from Spririt could take 5-7 business days to return on my card.",SpiritAir,trip_advisor,['Responsiveness']
737,EMIRATES – for better or for worse,"On the outbound journey (EK160), the cabin crew were both slow and unstructured, there was a lack of welcoming smiles and we even got to sit at the very back of row 47 without anyone welcoming us with a small hello - fine, perhaps many will say, but NO, that does not measure up and it does not correspond to the expectations and many previous experiences, nor to the price level. I didn't take the exact time, but we were served the first meal (dinner) until long after those in the second ""aisle"" (on the opposite side of us) had already finished eating and cleared away their rubbish - We were also not asked if we wanted something to drink with the meal, coffee was probably served afterwards - but I didn't hear anything about that since I put on my headphones and closed my eyes after finally having dinner. In the last few years, the rolls have shrunk to ridiculously small and hard ""lumps"" - most people who fly a lot know that it is difficult to make food taste as good in the air as it does on the ground, but how difficult can it really be serving a soft and suitably large roll...? It will certainly be noticed in a very positive way and may not be that expensive. Both meals on the outbound journey were served without a pleasant gesture or even with a small smile, on the contrary it appeared that the person (persons) in question had a very bad day at work. The last meal came a little ""faster"", but still so slowly that they almost didn't have time to clean it up and collect garbage before we were to be prepared for landing - I was given 2 small cans of Pepsi Light to drink at my own request, and I refused coffee just before midnight - we were actually happy that we were going to land almost immediately, because my better half's entertainment screen stopped working approx. 30 min. before landing. It went totally black and stayed black…!!! The journey home, on the other hand, was totally different, we were greeted with many smiles which we are usually used to from Emirates employees and served breakfast in what seemed to us to be very structured forms and in a way that meant that everyone got the food so quickly and efficiently that ""all of us"" at one point sat and ate, before they just as efficiently cleaned the cabin and dimmed the lights since it was an early flight so many naturally wanted to sleep a little longer. The breakfast was tasty and decent enough, the lunch tasted good, but the consistency of the vegetables was, to put it mildly, overcooked, they could almost be enjoyed with a straw (sat a bit on the edge) - but it was tasty anyway, and no one had to wait until ""everyone else"" was done with eating, before they got their food - as I said, this crew had full control of their serving - not least they were smiling in the middle of all the efficiency - so we would like to extend a big thank you to the cabin crew on EK159 (especially those in the rear cabin) on our return journey on the second last Saturday in September. We have been partially disappointed sometimes in the last 2 years and we have blamed it on the pandemic, but now we miss Emirates as we have experienced them so many times before. We still recommend Emirates to friends and family, but it is for now an unproven option that exists, and we have been advised several times to test this as a stopover to other places in Southeast Asia. So much time has passed since the pandemic now - that we, the passengers, should be able to expect that flights and service will be normalized. If the new normal remains as it is now, we will probably also “be forced” to find alternatives to OSL_DXB in the future. We want to avoid any irritation with entertainment systems (equipment such as screens) and other things that don't work or even stop working in flight - We always pay for very expensive 2-seater rows (compared to some other) and sometimes have to be moved to even worse seat choices than we have paid for - because of broken things - in addition, very annoying to say the least. We have experienced that Emirates aircraft on routes other than the one from OSL to DXB seem better maintained, but we have not kept any statistics or records on this - that is how we generally perceive the aircraft. We obviously hope that the next trip will be successful, if not enough alternatives will be explored.",Emirates,trip_advisor,['Responsiveness']
738,First time with JetBlue,"I was really surprised at the over all flights to Newark NJ and back to Ft Myers Fl. I have always been skeptical to fly JetBlue, but was pleasantly surprised the over all flights was. Whether it be from the comfort of the seats, to the movies/tv that you could watch. Granted you need earphones/buds or you could buy a set for $5. It was still a nice addition for the flight. I recently flew up on American Airlines a month ago to Virginia. I've always either flown with American Airlines and/or Southwest. I have now found a new airlines to fly on. They sold small snack packs on the flight under 4hrs. Helped make the flight easier, forgot to stop and get something. Again, over all, a very nice experience.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
739,The Worst Airline I've Ever Encountered,"I drove all the way to LAX from Fresno CA, a 4 hour drive, to catch my flight to Guatemala. When I arrived, I was told, ""Sorry, we cancelled your flight. You should have received an email."" I looked at my email and they had sent it out at 10:30 pm. I was asleep. I got up early and left. Like who checks their emails at the crack of dawn. I ended up having to get a 45 dollar uber to a hotel, stay the night, and then another 45 dollar uber ride to LAX the next morning, not to mention I had to purchase a whole new plane ticket. I asked to be reimbursed for the extra costs since they only have me a 12 hour notice, in the evening when everyone's asleep. They only refunded me and offered me a $50 voucher, whereas I spent over $800 with new flight, hotel and uber. They claim that it was over the weather but the other ticket I bought flew out during that weather. This airline is terrible, many people were complaining about their flights and they were different than mine. And all the workers could say was we can't do anything. Terrible. Terrible. Terrible.",SpiritAir,trip_advisor,['Responsiveness']
740,Smooth,"Everything went as expected, no delays, no problems. It's the standard I expect from Air Canada. That is the only airline I usually fly with.",AirCanada,trip_advisor,['Reliability']
741,Everything went smooth,"Both flights were on time and smooth. Regular seats were tight for me at 6'4"" and a little uncomfortable, but was ok for the quick flight.",Allegiant,trip_advisor,['Tangibles']
742,Group Trip,Out trip was originally supposed to include Key West flight however the flight was changed around and we would not have been able to make a connecting flight in Ft. Lauderdale . I am glad that Jet Blue let us know this with plenty of time to make other arrangements since there were 8 people involved. We had a smooth flight to Ft. Lauderdale. We had an hour and a half delay due to maintenance issues on the flight back to LAX. The plane was clean and most of the staff was nice. The pricing was great .,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
743,A melhor que  já voei mas mala foi extraviada.  ,"A melhor companhia em termos de conforto na aeronave. Tudo limpinho, espaço razoável, entretenimento perfeito. Lanche quente. O único inconveniente foi extravio de malas mas como ocorre com todas as companhias, ou seja todas são nota zero neste quesito.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
744,Lazy attendants,"Superior Captain, less than average crew in forward cabin. Would like to commend the Captain for not allowing people to fly while being abusive to others. Thank you Captain. Flight was delayed but Captain took full responsibility for which so few seem to do anymore. Thank you again, Captain. The forward flight crew seemed more interested in gossiping and talking among one another than to check on passengers. I know this isn't Delta and I am am not paying for First Class but the people in the crew in the forward cabin were just LAZY. Probably will never fly this airline again and will pay the difference to get customer service. A little attention goes a long way. Even some of the crew were not happy with some of the other crew. Talk to the young male attendant that was on our flight. Have been on this flight with him before and he truly seems to love and appreciate the job that he has unlike others. Wish my wife and I would have set farther back in the airplane for better service.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
745,Fast and Efficient,"My wife and I flew to Houston Hobby airport the first week of February 2020. We were going to visit friends in Louisiana whom we had not seen in several years. Southwest has this down to an art! 24 hours prior to our flight, we did the online check in. That is a great concept! We used the curbside checkin. After passing through security and to our gate, we had about a 20 minute wait until boarding began. We were in Group B and quickly found our place in line. Nobody was shoving or trying to cut in front of anyone (unlike some of the ""other"" discount airlines). The flight itself was uneventful. We downloaded the TV app and were watching movies and live TV the entire trip. That made the time go by faster. When we arrived in Houston, we walked straight to the baggage area and our bag was already on the luggage carousel (talk about quick)! Overall, I love Southwest! I highly recommend using them whenever you can",SouthWest,trip_advisor,['Responsiveness']
746,Great Flight,"Very nice flight from Boston to Ft Lauderdale. On time, amazing service in the FC cabin. Seating was great and especially liked the large video screen. I appreciate live TV and wish Delta would provide free internet. The Bistro Box they offered was ok, fun to try the different items.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
747,Good value,"This is a great service as we live in Myrtle beach area and our son in Kittery Maine he is 6 miles from Portsmouth and we 15 to MB airport. It is an economy flight and that is exactly what you get, no frills. I just with the airline would run this service 12 months of the year, we have got to know many people from the NE and if they ran one service a week it would sell out.",Allegiant,trip_advisor,['Responsiveness']
748,Happy Grandma,I love flying Spirit Airlines! They are always on time and have the friendliest and kindest attendants!!,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
749,Very bad baggage handling,"Flying from mumbai to jfk like a 30hr flight,only to find upon arrival at jfk my suitcase with clothes had all sugar syrup all over it and some of it had gone into my suitcase and was on my clothes too, had a tough time trying to get all that cleaned up and as it was all over the zipper too, had a tough time opening my suitcase too, as the syrup had dried up. Very bad baggage handling.",Emirates,trip_advisor,['Reliability']
750,What are the odds !,"What are the odds sitting next to the same unruly family of four, on both coming and going flights. The two children who were about 4 and 5 yrs. old were so miss behaved and loud for the entire time from boarded the plane till we landed. The little girl went to the exit row and was playing with the door handle until someone two rows back yelled to the stewards to get her out of there before she opens the door. I could go on with how uncontrolled and unsupervised they were. Poor, poor parenting.",JetBlue,trip_advisor,['NA']
751,Horrible-charged $200 cancelation fee -had to cancel due to Covid,I purchased a ticket for my daughter to visit me. I contracted Covid and told her not to come. Suggested she call Frontier and tell them she could not travel because the people at the destination are all sick with Covid. They canceled the ticket. No refund. No credit for a future flight. And they told her they were going to charge the credit card on file $200 for canceling (even though we are 3 days ahead of the flight time). DO NOT FLY FRONTIER,FrontierAirlines,trip_advisor,['Responsiveness']
752,Easy to get in and out,"Easy to get in and out especially with kids. Friendly service in Hagerstown. Flight was safe and only 1.5 hours long. We just had to pay for every little thing: luggage per person, seat choice, drink, snack, and carry on. The flight attends were ok in service some more friendly than others. It was both of my kids first flight and nothing from the flight attendants. No wings, nothing! They said I would have to purchase the wings for my kid. They did nothing for their first flight. They weren’t that friendly either and my kids were good and quiet. Ok service. But quick to get in and out.",Allegiant,trip_advisor,['Responsiveness']
753,SW does NOT honor active duty,"Returning from a trip to Las Vegas from Denver (about 15 of us) to celebrate my sons 21st birthday and return home from Kuwait, the Southwest Gate attendant DENIED my son boarding at the front of the “B” boarding group (the rest of us were the back of B where we were supposed to be.) All of us were dumbfounded as well were the strangers around us. Will not EVER fly SW again. Crappy end to a fun 3 day trip to Las Vegas. If anyone from SW reads this the flight #was 2244. Passenger that was denied was Airman Shelton of the US Air Force. PLEASE train your gate attendants better than that! She was rude and loud and caught everyone’s attention around her. After I got to the gate - I explained to her he just returned from fighting for her freedom to express herself that way.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
754,Dramatically Improved,"Spirit has come a long way in the past year. Everything for this trip went as it should. Plane is surprisingly comfortable for a discount airline. Employee attitudes were excellent and the service was delivered in a friendly and efficient manner. I'm finding this to be more and more the case when I fly Spirit, and I fly a lot.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
755,"If it goes wrong, Delta is not there for you.","It snowed 2 inches in reno (not downplaying it, every other airline was able to fly), but delta did not have a functioning ""de-icer"" so they tried to contract one from another airline. We spent 4 hours on the tarmac, and 6 hours for the trip, what should have been 1 hour 20 minutes. As a result, I missed my following 3 flights which cost me $2400, an overnight stay, 6 hours in the airport speaking with delta trying to work things out, and I spent $700 more for another flight to my destination. I'm out $3100 and a day of my trip courtesy of Delta, and all they said in the end was ""by law we are not required to pay retribution"" and they emailed a $50 voucher. If it goes wrong, Delta is not there for you.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
756,1st time using First Class,"Never felt more special in my entire life! Because of Delta, I can never NOT fly first class, again! True Story.. -Delta Skycap: this service, ALONE, made me want to fly 1st class. I got to forego the 30+ minute long line full of agitated flyers and cranky children, and got to use Delta Skycap. They were friendly and smiling- not something I'm used to flying on a standard ticket. They may as well have offered free hugs- it wouldn't have suprised me one bit! -The flight: damn- I had an ice-cold bottle of water, a pillow and a neatly-folded blanket waiting for me in my seat (-THERE'S MY HUG!). When the flight attendant took my lunch order- how about this- she crouched down, put her hands on her knees and said (in the sweetest southern accent), ""what can I bring you for lunch, Sweetie? We have____, or ____...and how about a cocktail or some wine, to go with your lunch?"" -talk about raised eyebrows!! She was so genuinely sweet that I thought I was being punked! Forget about the heated nut dish, porcelain plates, glassware and silverware- forget about the ben & jerry's dessert and forget about the private bathroom area- separate from the rest of the plane- what got me was how genuinely friendly the flightcrew, was. I'm a horrible flyer and suffer from anxiety, claustrophobia and ptsd- I always upgrade my seats to keep my triggers in check. But the helpfulness of the Delta Airlines flightcrew made my first class experience was so worth the pricetag! -Will definitely fly with them, again!",Delta,trip_advisor,['Assurance']
757,Kundenservice,"I changed the return flight online and received a confirmation e-mail from jetblue. At the day of the flight they told me at the airport, that there was no reservation in the system because the payment failed. They told me they tried to call me several times to inform me about that issue. Has JetBlue ever thought about that customers might not have international cell phone plans? The rude customer service supervisor, told me that jetblue can not inform by email...such a silly excuse! I asked the person for her name and the name of her supervisor in order to complain about her poor service behavior...the answer was she would not be allowed to tell me her name and hang up the phone. LOL I will definitely never fly again with such a lousy airline.",JetBlue,trip_advisor,['Responsiveness']
758,Very good service,"The plane was clean, modern, the seats fully reclined. The hostesses were very polite and attentive/accomodating. The food was the only weak point, but as the service was excellent I rated them with a 5. The flight was delayed by 50’ and I had a connecting flight on a different ticket. I just made the connection, but throughout the flight the crew were keeping me updated with the arrival time and let me disembark first in order to gain time.",Avianca,trip_advisor,['Assurance']
759,Rude flight attendants,The flight itself was fine but the flight attendants were the rudest I have ever seen. So much so that even my 13 yr old grandson commented about them. There isn't enough room on here to state all the different ways they offended people.,Allegiant,trip_advisor,['Assurance']
760,NO VUELEN CON AVIANCA,"Malisimo servicio mala predisposición de la tripulación, vuelo sobre vendido Gente de más que viajo con las azafatas y estas paradas hasta la argentina son unos chantas",Avianca,trip_advisor,['Assurance']
761,Why Does This Airline Exist?,"Spirit is without a doubt the worst airline you can fly. They have lazy flight crew, terrible service, tiny leg room and my tray table broke! Thank God my water cup was empty. I had to pay a ton extra for a simple carry on bag. Comparing Spirit Airlines and American is like comparing first class to economy. In this case, American is first class and Spirit is economy. American Airlines isn’t that good either, but it’s miles better than Spirit. Even if Spirit looks cheaper than the next cheapest flight by like $50, just pay the extra $50 for a flight that I guarantee will be better",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
762,Adria - MOST AMAZING FLIGHT ATTENDED EVER EXPERIENCED,My flight was one of the most amazing experiences because of my flight attendant Adria. She mentioned she had been Air Canada with 40 years. She was the most amazing flight attendant I have ever come across. I have never witnessed a more compassionate kind human being. With all the bad publicity Air Canada gets I hope they verify compensate this amazing woman who made everyone's flight that much better. Thank you Adria,AirCanada,trip_advisor,"['Assurance', 'Empathy']"
763,Allegiant is NOT User Friendly,"The Allegiant website is absolutely AWFUL. I tried multiple times to book a specific flight online (at least three times). All three times, I was able to select the flights, seats, baggage preferences, credit card info, etc. But none of this information ever finalized. Then I finally called customer service where I was informed I would be charged an additional $14.99 per person to book. AND, the flights I tried to book were gone. I was on hold for over an hour before speaking with anyone. TERRIBLE customer service.",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
764,First Flight in 15 Years,"Had not flown in 15 years so I was a bit apprehensive about airport procedures and regulations. Jet Blue made it all very easy with easy seat selection process and no lines at baggage check in. The flight was smooth and quick. Rachelle (I think that was her name, she was a lovely young lady with beautiful braids) was friendly and accommodating. Nice free snack selection offered even on such a short flight (one hour, direct flight). Will definitely be flying more often for sure! (Even got the Jet Blue Visa Card)",JetBlue,trip_advisor,['Assurance']
765,Great Budget Flying with Below Basic Comfort,"We arrived at our destination without incident and ahead of schedule.The landing was quite smooth. It was a long trek from where we de-planed to where we claimed our luggage. The on-plane accommodations are very basic, but it is to be expected given the price of the flight. Be aware that Spirit checked bags are 40 lbs. You need to pay more if you exceed. It’s all on their website, but 40 lbs. is 10 lbs. under the average of other airlines. Seats on the plane are very uncomfortable. If you are flying for low cost basic service spirit did a great job. If you need or want a more comfortable experience then choose another airline.",SpiritAir,trip_advisor,['Tangibles']
766,100% don't recommend UA,"I traveled with UA all the way from Brussels to Fort Myers on Monday. I checked 1 suitcase. When I landed at one of two layovers, my bag was not there and I was told to wait until my final destination. At my final destination, surprise, it wasn't there. I filed a claim and the agent told me my suitcase was in Newark. On Tuesday I contacted UA again, and now they told me my suitcase was in Paris. I then called UA and that agent told me that my suitcase wasn't located yet in Brussels. Besides absolutely no correct information about my suitcase, I received no information about compensation. I tried calling UA again, but the automated voice did not send me through to an agent. My online tracking was not functioning and my file reference number does not work on the site. Today I contacted UA through the live chat, and I was offered $100 travel voucher. Which is a ridiculous amount considering my suitcase still has not arrived and I will have been without my suitcase for at least 3 days. I read the small letters, UA offers 1500 once 5 days pass. I will continue contacting them to receive a decent compensation. Moral of the story: UA does not communicate, does not update their tracking and does not offer a decent compensation package. I have never felt so unheard and disrespected. Tip: avoid UA as much as possible.",United,trip_advisor,"['Responsiveness', 'Empathy']"
767,Flight to and from Dubai a year on since using Emirates before,"I had chosen to fly from Gatwick (although further from home) and back to Heathrow as it saved money doing that and with the Chaufeur service it was just a little longer in the car. The flight out was what I expected - very good quality - but not so on the way back. I think the seat pitch was different on the return flight, much more cramped (although I am not small 40/42 in waist, not huge) and when it came to eating I could not get the table out without physically pushing in my middle! Also on the way back the seat was broken and would not move from the vertical. The staff tried to repair it but couldnt so eventually I was moved to another seat. Also the toilet light did not work in one of the toilets - again the staff could not correct. When ordering the meal I was told they were running out of the beef but I was not the last person to order by any means",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
768,Late Undergrad Student Looking into SWA Credit Card,"Hey y'all, I'm looking into switching credit cards soon from the discover student cash back to the SWA Priority Credit Card(have determined the $149 fee is worth it with upgraded boarding and the $75 SW credit). Currently a 2nd semester junior at college in the DFW area and often(9+ flights a yr) fly SW into Birmingham or Atlanta to visit my long distance girlfriend in Alabama during the school year. Have about 3 more years of visiting her before she finishes her program, just looking for confirmation that this credit card is the best one to fit my current/near future needs. Any and all input is appreciated! Thanks",Southwest,reddit,['NA']
769,Tunnel of horrors,"This Air Canada plane was the new Boeing Dreamliner. The Dreamliner has no window shades. Instead it has electronically dimmable glass. You can dim or lighten the glass as you wish. Unless the pilot overrides your control which is what he did about 30 minutes after we took off. After that it was like flying in a tin can or a pitch black tunnel. For all practical purposes there were no windows in the cabin, just blackened glass. Even though it was noon when we took off you couldn't tell. I've flown before when we were awed by the glaciers of Greenland and the Northern Lights. About 30 minutes before we landed I asked the Steward if he could ask the captain to unfreeze the windows which he did. And lo and behold I was able to look at clouds and even see the city of Toronto as we landed. I wrote to Air Canada about this treatment and got back one of their form replies. That's real customer service for you.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
770,"Rude customer service, no Covid accomodations","Just the worst! Had to cancel flight due to covid-related travel changes. Called for a refund, was offered a voucher to book a new flight THAT EXPIRES JUNE 2020! Our home state is closed until at least mid May! What kind of absolutely BONKERS travel are we going to be booking for JUNE? And the customer service agent was super rude and super condescending on top of it! Basic economy tickets purchased through American and Delta for other travel were completely refunded WITHOUT ANY QUESTIONS BEING ASKED! Such SCUMMERY! Stay away from Frontier! Stay away from Frontier! Stay away from Frontier!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
771,Always a Problem,"I always expect low service with this carrier but have limited options living so far north. Late flights, people with excessive carry on and the planes are always dirty. They are not properly cleaned in between flights. Of it wasn’t for companies ie government that have a contract to fly with them I think they would be out of business. Checking in, in Vegas the front counter girl was beyond rude.",AirCanada,trip_advisor,['Responsiveness']
772,Our experience is ALWAYS Top Notch!!,"JetBlue just does everything a little better! We have never been mistreated by any employees, on any level. The employees are always respectful and helpful at every turn. I am a 2 Million Miler on Delta, and I love Delta. I always fly first class on Delta, but if I can't get on Delta, I try to get on JetBlue. The prices are great, and every other part of the flying experience is phenomenal!",JetBlue,trip_advisor,['Assurance']
773,Don't use Frontier Airlines!!!,"I did not fly yet. First, they do a bait and switch with their pricing. I booked the flight anyway. I get an email stating my flight time has changed and now would get me in the following day. That doesn't work for me. I followed the prompts in the email to get a refund. That part was easy. I took a screen shot of the confirmation. It stated I would get an email too. Two days later I get the same email with the flight change. I again, follow the prompts. I screen shot the confirmation and told I will get an email. Two days later, I get the same flight change email. I fill out again, etc. I tried calling 4 days later as no email and no refund. You can't speak to a real person. I used the chat. The chat says to follow the prompts in the email. When I call again, it says to use the chat. I finally got a hold of a live person via the chat about 45 minutes later. They stated I need to fill out a refund request form. This is crazy and ridiculous. Frontier has about the worst reviews on any site and now I see why.",FrontierAirlines,trip_advisor,['Responsiveness']
774,Great trip to Miami and Keys,"Flew Delta from Boston to Miami with family for school vacation. Drove to Key Largo spent a couple days then Miami for a couple days then back to Boston. Both flight very booked but on time, crew was very accommodating. Would recommend and will fly again.",Delta,trip_advisor,"['Reliability', 'Assurance']"
775,New direct non stop flight from Bombay to JFK in New York,"This flight has just been initiated by Delta two days prior to my flight . The whole experience was wonderful right from the check in , the lounge and service on board . It was a new 777 with spacious , well organized cubicles with flat beds . Great onboard service with very attentive staff ( Mr Sameer went out of his way to look after this old couple!) . My special Asian Vegetarian meal was one of the best I have had in my 50 years of flying . The seamless transfer to my domestic flight at JFK with in the same terminal also was a good thing . My only suggestion for improvement would be the security and boarding process at the gate. Keep up the good work and get better",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
776,Worst Service,"The worst experience ever, The Afro-American fligh attendant was rude and disrespectful with some of the passangers. The other guy with glasses was also mean with my girlfriend and stating regulation BS, just because she sat next to me for 5 minutes, (there were plenty of empty chairs on that filght). Also they charge for everything, literally, they would end it up charging to breathe in their flights. Never use them again.",Allegiant,trip_advisor,"['Assurance', 'Responsiveness']"
777,"NICE FLIGHT, CHEAP RATES","Overall good experience, nice flight Attendents! Needs a little more leg room! We had a nice flight but double check if you book online, the names have to be exact! no nicknames!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
778,Enjoyable flight home,We enjoyed our flight home. The seats were comfortable. Food and drinks were very satisfying and there was a good menu to choose from. There were some good films to watch. The bar at the back of business class is excellent. You can just sit there and chat to staff or other passengers. A good range of drinks are available and snacks are available. It is a good place to go when you need a change of seat. Neither of us slept much as we were keen to go home after 4 months travelling in Europe and the UK.,Emirates,trip_advisor,['Tangibles']
779,Spirit truly is the worst airline,"So one of the best things about Spirit Airlines is that you can buy a ticket and spend the whole day at the airport, and keep getting delayed! Then, after usually a good 6-8 hours of playing the ""will I fly today"" game with you, they cancel your flight when it's too late to book another! If this isn't enough fun, flying spirit also plays a game where they like to see how expensive your crappy flight experience can be. Fares are cheap, but then checked bags are over priced, you're allowed max 40lb so you likely have to pay another $70 to match the weight of other airlines, pay to choose a seat, all while getting horrible attitudes from virtually every employee. In summary, if you have somewhere to be, don't fly spirit, however if you have time to kill and want to pay to have your afternoon ruined, Spirit is your best bet",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
780,A very good and professional Airline,"A very professional airline. the service is fabulous, they pamper you thoroughly in this flight from Dubai to Paris",Emirates,trip_advisor,['Assurance']
781,Great flight!,"Had a great experience, flight attendants were awesome! I would hands down recommend this airline over any!",SouthWest,trip_advisor,['Responsiveness']
782,care for safety,"this was a great flight - attentive to our pandemic world. Promoted social distancing, sanitized plane before boarding, gave out wipes, gave snack bags, and enforced masks. Flight was on time or early. Friendly staff. good flights.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
783,I wait 32 hours for flight,"The Allegiant give me hotel room, but the hotel charge me $165. $115 for the room and $50 security deposit. Was Allegiant canceled flight and I spend 32 hours in Texas. I missed other flight from Tampa International airport to Europe. They don't care!!! I'll never used the Allegiant service. Very disappointed.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
784,"Very unconfortable seats, cramped leg room, late flights","We booked Frontier out of Vegas because it had a non-stop to Hartford CT. I purchased all the extra luggage charges for check and carry-on luggage. Our plane was about one hour late in taking off due to the late arrival of another flight. After boarding we found the seating to be very cramped and the seats did not recline. I was unaware of this when booking the flight, so we were unable to get a nap on the flight. For my return trip, I upgraded to seats with more legroom. $75.00 was wasted as these seats also did not recline and were just as uncomfortable as the first seats we had even with the additional legroom. Also, our return flight was also an hour late in departing.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
785,Fine,"United was the only choice because we booked the flights very late and it was cheap. The flight attendants were fine but not great, I asked for sprite and they gave me this random soda. The WiFi and entertainment systems were awful.",United,trip_advisor,['Assurance']
786,Very nice,Just flew in emirates 3 months ago. Very good airlines I recommend it. Outstanding My go to airline.,Emirates,trip_advisor,['Assurance']
787,"Six flights, no issues ","In the past two weeks I’ve flown Delta: MSP-SEA, SEA-ANC, ANC-SEA, SEA-MSP, MSP-AMS, AMS-MSP. No unruly passengers, no rude flight crews, no broken equipment, excellent food, on time departures and arrivals, smooth boarding. Posts I see here make flying Delta sound like hell on earth (and in the sky). Where are you all having these miserable experiences?",Delta,reddit,"['Reliability', 'Assurance']"
788,Business class international,"Traveling with my wife, we flew Delta 1 transatlantic eastbound on a B-777, and westbound on the B-767. Being a couple, the 767 was MUCH better; 2 seats side-by-side. On the 777, they put you in these little cubicles where you cant interact with anyone else. In the future, I'll use seat guru and select an airline with side-by-side business; Delta has very few of them left.",Delta,trip_advisor,['Tangibles']
789,Unacceptable in so many ways,As long as you are happy to have your 1.5 hour lay over to 13 hours without negotiation or compensation ruining your travel plans then go ahead and use them 😉,Emirates,trip_advisor,['NA']
790,Emirates customer service.... terrible.,"My family had the worst travel experience of our lives due to Emirates air. While there was a bump in the road with our boarding pass, there was nobody in the airport willing to help. In fact, over an hour before our flight, the desk was closed and there were no Emirates employees anywhere in the airport. Five of my family members missed our flight to Athens and after contacting customer service multiple times, nobody was any help. As if this was not upsetting enough, we had to book complete new tickets for a new airline. Emirates customer service is some of the worst I’ve ever seen. After hearing all the great things about Emirates, I was extremely disappointed with this experience. I would not recommend Emirates airlines to anyone that I know.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
791,"If on-time performance is important to you, I do not recommend Southwest. ","If on-time performance is important to you, I do not recommend Southwest. Even flying early in the day in superb weather, the airline could not arrive on time. Booked a pricey flight on Southwest to view the solar eclipse in Albuquerque. I did not find out the flight was delayed until I arrived at the gate, too late to do anything about it. Even though the flight crew offered trivia and jokes and the pilot did a 360 degree turn, the 45-minute delay made me miss the eclipse entirely. Overall there seems to be a lack of respect for passengers’ time from this airline.",SouthWest,trip_advisor,['Responsiveness']
792,Still a good quality,"During Covid, we had great expectations (we are loyal clients) regarding the quality of the service and the plane's cleanliness, but fortunately, all went well. The staff is well prepared, wearing masks and covered by a full-body costume for protection. They provided us with a kit with new masks and hand gloves. I highly recommend Emirates.",Emirates,trip_advisor,['Assurance']
793,Smooth and on time.,Southwest is always outstanding. The flight crews are a notch above the rest. Pleasant and fun loving. They make flights fun. Example. today the pilot came on and said we would probably arrive early. 'cuz he was gonna fly like he stole it and land like he owned it,SouthWest,trip_advisor,['Responsiveness']
794,The only way to fly!,"I loved being able to find such reasonable flights for our family vacation to the Florida gulf coast on Allegiant. Everything from the check in process to the actual flight went very smoothly. The Concord,NC and the St Pete, FL airports were both nice and the plane was very clean and comfortable. My only complaint with the airline is that the luggage weight is limited to 40 lbs (where most other airlines are 50 lbs) and it was hard for us to pack, like we usually do, for a weeks vacation. Overall, w had an excellent experince and cant wait to fly with them again.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
795,"Safe trip, respectful service","It was my first trip with Spirit and there was a lot of positive about it: the aircraft was new and very clean, the seats were comfortable and had enough leg room, the inflight service was very friendly, attentive and courteous, the flight was smooth. I would have given them 5 stars, but there was a delay caused by the check in staff in St Martin and that resulted in our late arrival to Fort Lauderdale and lost connection. However, the airline gave us vouchers for a 2 night stay at a hotel nearby (very nice and comfortable room) and a meal voucher. They also gave us vouchers for future flights. The representatives on the phone showed understanding and concern. I think it was very respectful on their behalf. I would travel with them again.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
796,Cape Town,"The only negative on this experience was in Dubai and being boarded after economy class, this we were advised due to the remote gate location....so why didn't they board business first then economy...... On boarding (both sectors) we were treated to a superb service which you come to expect with a world leading airline, the food selection excellent, wine selection unfortunately sadly lacking (no advertised Sancerre) and great crew service, thanks guys for making this really nice experience",Emirates,trip_advisor,['Assurance']
797,"Flight cancelled, website won't let me rebook",My flight got cancelled and the alternative that United placed me on does not work for me. Trying to change for free as was emailed to me but the website is not registering my choice and the app keeps trying to charge me. Been on hold with customer service for more than an hour at this point. Quite fed up with this useless airline,United,trip_advisor,['Responsiveness']
798,Bad airline,This a very bad airline ever I never travel again ever the seat 💺 are very hard like a rock also you can’t push the 💺 seat back ever the customer service is super bad nasty people they talk to travelers like they are bad they are the bad simple question nasty answer they using the old school way to check in they don’t have upgraded system so travelers could check in online they make it so difficult for travelers also they don’t give water they charge you 3.00 for bottle at least they could give water for free I don’t recommend this airline at all and you call customer and there’s no body after 9 pm,FrontierAirlines,trip_advisor,['Assurance']
799,"If it sounds too good to be true, it probably is.","I was supposed to fly from San Diego to Las Vegas, then to Boston. Got an email 6 hours before my flight saying it was delayed an hour. Then, 30 minutes later, got an email informing me it had been delayed another hour. My expectations were on the floor, due to Spirit’s reputation, so I was unfazed by these delays. A few hours later I got a third email saying my flight was delayed two more hours. In total the first flight was delayed by 4 hours, meaning I would miss my lay over and would have had to wait 20 hours in Las Vegas for the next flight. If you aren’t attached to actually getting anywhere, maybe Spirit will work out for you.",SpiritAir,trip_advisor,['Responsiveness']
800,Great Flight,"Travelled EK435 and EK39 back to UK from Australia. Lounge at Brisbane is lovely. Plenty of choice of food and drinks. Attentive staff. Full busy flight to Dubai, food very good and staff friendly and professional. Very quick transit through Dubai. Bit of a delay at gate due to some late arrivals off incoming connecting flights. About a dozen of us, including two wheelchair passengers waiting quietly in queue for gate to open. Woman, husband and teenage daughter walked straight past all of us, up to gate staff, obviously unhappy about waiting their turn. Unfortunate bad timing meant gate then opened as they talked to staff. They then went straight through, instead of standing to one side to let at least the wheelchairs through and the rest of us who had been waiting. VERY RUDE....and staff didnt pull them up. Unacceptable in my mind. Cabin to Birmingham was not full. Very enjoyable. Staff delightful and obviously enjoying their jobs. Big smiles all round! Chauffeur car waiting at airport and smooth drive home. Used Emirates numerous times for flights to Australia and in process of booking for next year. Highly recommended",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
801,Flight delay with minimal information,"Early August 2019 flight delay - at a small International airport (SWF). Delay was announced on phone app and overhead speaker about 45 minutes before departure, but no reason was provided...We were told they were trying to get another plane to us, (and perhaps they were) but what really happened was they just waited for the next flight out, and used a larger plane. I'd rather know the reason for the delay than sit for 3 hours not knowing! Upon reaching the layover airport, it turned out many flights were delayed, so it was a mess...At least I was able to get re-booked at the original departure counter, but upon arrival at Detroit, had to walk quite a distance to the next gate, just barely making it on time! Disappointed Delta didn't explain the situation.",Delta,trip_advisor,['Responsiveness']
802,Emirates was excellent,We traveled business to Chicago and economy on our return. We travelled on EK236 on business class going to Chicago and EK767 returning back to South Africa. Service was excellent both ways.,Emirates,trip_advisor,['Assurance']
803,JB,"This is a terrible airline, not worth a single star. Take your money somewhere else. Not on time with multiple delays, customer service is the worst in the industry",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
804,Definitely the best,"It has wide leg room compared to other airlines. The staff are also friendly. They offer free WIFI, snacks and unlimited drinks.",JetBlue,trip_advisor,['Tangibles']
805,Great customer service,The entire process was friendly and easy and I was able to check my bags and wheelchair without any issues. The agents were friendly and so were the flight attendants.,SpiritAir,trip_advisor,['Responsiveness']
806,Worst airline ever!!!!,"Bad review: NEVER FLY FRONTIER! I never leave bad reviews but not only did they charge me $100 for my backpack at the gate, but they lost my bag on my connecting flight in Cincinnati and are not even returning the money for the price of the bag. It is not worth it, I will never fly with them again. And they are so rude to boot!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
807,NEVER REFUND YOUR TICKETS,"I purchased these tickets 2/21. I ended up finding a different flight so I canceled the same day, 2/21. When I contacted the refund company via phone I could not get through to a human. I contacted customer service where I was told they were canceled and I would be sent a confirmation number. That never came and my money was never refunded. I contact them again, via messenger because via phone you can't get anyone. The date of this contact was 3/8. They stated that they could see my refund was being processed and should be completed in 7 business days. They then stated that it could take two billing cycles to receive payment. I contacted them today 3/17 via chat because the wait was 30 minutes by phone. They stated that nothing happened on 2/21 and that they had needed to start a new request. I sent them screenshots of my conversation 3/7 and they stated that since it had not been 2 business cycles they could not do anything for me. All I have to say is customer service experience was terrible and I would never book with them again.",Delta,trip_advisor,['Responsiveness']
808,Excellent flight.  Actually arrived early on flight to Orlando and back to Toronto,Excellent flight. No problems. Checked are car seats for the kids for free. Crew was very polite as was the check in counter staff. Thanks again.,AirCanada,trip_advisor,['Assurance']
809,Boston Logan to JFK Flight 417 6/9/19,"Boarding was quick, flight took off on time, JetBlue team were very friendly. Not much in way of service on such a short flight.",JetBlue,trip_advisor,['Assurance']
810,I had to pay 100 usd bc my second luggage had a 6 pounds overweight!,I had to pay 100 usd bc my second luggage had a 6 pounds overweight? That yellow headed man shouldn't be hired. I will never ever fly with Delta again!,Delta,trip_advisor,['Assurance']
811,Good airline,With Avianca Business class you get entry to shared club room in the totally renovated Bradley LAX terminal. This alone is worth the extra cost for business class. Full recline seats and no charge for checked baggage. Very smooth and comfortable flight.,Avianca,trip_advisor,['Assurance']
812,Musical chairs with no customer service,We paid extra to have early boarding number...at least 20 elderly/wheel chair passengers with their partners loaded first. When we landed in PHX they were told they needed to wait until everyone deplaned because assistance was not available...low and behold they all got up and walked out without assistance. My wife and I had a connecting flight with SW #1277. Our boarding pass for 1277 stated the flight would be at Gate C7. Not having much time as our seats on the first flight put us in the back half of the plane we rushed to Gate C7 from Gate C22(?). It was 2 wings away. No body else was at Gate C7 when we arrived out of breath. We then heard our names on the intercom directing us to report to Gate C1. We were the last to board and had the very last row in the back. I commented to the Gate Person that it sure would’ve been nice to have been told that our boarding gate had changed. This is something the airlines used to announce over the intercom before the flight landed. If you are not going to announce connecting flight gat changes then DO NOT print connecting flight gates on boarding passes. My wife told me the C1 Gate Employee had followed me down the Gate tunnel as if to stop me from boarding. She had sarcastically told me that announcing gate changes was impossible due to the fact there were over 125 passengers. That is just naive...as if there would be 125 connecting flights. It never took more than 5 minutes when they used to do this...I flew often in my time in the military and this small courtesy was very appreciated. Customer service is non existent in the airline industry and you are treated like cattle or non-persons. If you dare complain you take the chance of being denied boarding. I will not fly SW ever again. Because we were flying from Reno-MSP-Reno due a family members medical emergency our flights to MSP & Return cost us $1600 dollars. Just rediculous.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
813,First Class Rip-off,"Departing from JFK on an international flight so got to the airport couple of hours early and checked in. Had plenty of time so went to first class lounge for some coffee. Would you believe that we were denied admittance to lounge because, even though flying first class, lounge was only for ""international first class"". When I pointed out that destination was Vancouver, I was informed that Delta does not consider Canada and Mexico international!! (By the way, same stupid rationale on return from Calgary.) Somehow, when accepting our substantial fare for these tickets, Delta's people never mentioned their unique definition of ""international"". Well, Delta, you saved the cost of two cups of coffee but you can take me off your ""satisfied customer"" list. Even better, take me off your customer list as well.",Delta,trip_advisor,['Assurance']
814,Middle Seats Now Open During Pandemic,"Unbelievable how money hungry this airline is. Having the middle seat open during a pandemic when there’s possibly another strain of the coronavirus emerging and when cases are rising on a consistent basis. This is absurd, ESPECIALLY traveling from Atlanta, GA (a city where COVID-19 seems to not matter). The largest and busiest airport in America. Shame on you all. This airline is not concerned about the health and safety of passengers, just looking for financial gain during a worldwide crisis and have used the holiday season to do so. After my return flight with you all, I will not be booking anymore flights with Southwest Airlines, I’ll be forced to book with one of your competitors (most likely Delta Airlines) until the health and safety of passengers is first priority.",SouthWest,trip_advisor,['Assurance']
815,Allegiant after 60 Minutes,"I decided to try Allegiant for the very first time after my research found direct flights from an airport withi 100 miles of my hm. I live in a very rural area of WI where most other airlines either don’t fly to or they charge double the price. Excited to find Allegiant, I was very disappointed when I saw the 60 Minute special shortly after booking. Comforted by others I decided to continue with my plans. On my way MKE to Sanford my flight was on their newer planes (ie, I believe the model 320). Tomorrow my flight home is on a MD80, and I am terrified as last Sunday Allegiant was reported to have another emergency landing involving the older model. I so wish my further research wasn’t finding that they cut mechanical corners to keep these planes in the air - I so wish.",Allegiant,trip_advisor,['NA']
816,Horrible,"I had round trip tickets from San Francisco to Bismarck, ND, with a planned long overnight connection in Denver (DIA). The plane departing SFO was late, but it didn't matter because it made the night shorter at DIA. On the way back, it was miserable. Frontier provided early notification of a delay from our 12:18 PM time. Several delays later, it became apparent that we would miss our connection in Denver. It was snowing in Denver. There was one more flight that night out of Denver, but the agent told me that one was full. Having travel insurance, I ended up booking with another airline. It is understandable that Frontier cannot control weather delays. What made things extremely difficult was that when weather delays occur, then adjustments to travel plans require interaction with Frontier personnel - either in person or on the phone. I was given a Frontier phone number to call. Each call resulted in a 30 minute wait to talk with someone. I had to wait on hold multiple times while in a time-sensitive situation (while my options were dwindling for alternat ways to get to San Francisco that day). BTW, Frontier's next flight to SFO was two days away - not one. So that wasn't a good option either. In addition to that every time I called, the phone system kept taking time to remind me to go to the website to do mundane things. When I did get closer to getting to an agent in the system, the system reminded me that and reminded if you use an agent to make a change, they charge an extra $25 a passenger if you can make that change online. As well the phone system gave me an invalid response message most the time I said the word ""representative"". The system also did not reveal to me the times when I COULD use that word. This is EXTREMELY frustrating! I ended up not being able to cancel the flight at all once I had a new flight because I couldn't get through on the phone prior to getting on the new flight. I am OK with de-bundling services by airlines as Frontier has done. But Frontier has combined their de-bundling with spectacularly bad customer service. At the very least, they need to have a responsive customer service line. If you want to experience it for yourself before you decide to buy a ticket from them (that is if you enjoy pain), dial their customer service number at 1-800-401-9000 and see what it takes to talk to someone about an existing reservation. Say ""representative"" and see what happens! So, to me, I think I'll pay an extra amount of money per ticket next time as opposed to going the Frontier route.",FrontierAirlines,trip_advisor,['Responsiveness']
817,"What a cluster...,","Booked Economy Comfort in June of 2019. Booked appropriate seats all good. Nope, November there was a change of not only the plane configuration but also our booking reference #. This past week, I received notification of a seat change. Just for me! Looking online, AC had changed the plane again and I was not seated beside my husband. Called and after a one and a half hour period on hold, I have been informed that they can seat us together however we do NOT have preferred seating! Why oh why would I spend the extra money to get something they are not providing??? I was told that after I finish my flight I can make a claim for a refund. I am very well aware of how this will go down. I will not get a cent as they will say, oh, you went on the flight so you were good with the situation! Pretty sure that if they listen to the "" we are taping this phone call"" that they will comprende that I am not good with the situation!! I work in an industry that if we enter a contract with someone, then that is what we provide. Not a ""scaled back"" version of what we entered! I will not fly with AC unless there are no other options available in the future and I will recommend to my friends and family to avoid them like the plague! Sorry, not sorry but you are unbelievable in your arrogance that you provide the ""beast service available""!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
818,Shlarbage service,This is the absolute worst airline I’ve ever been on. Flight attendant was disrespectful and has no respect for anyone. I unfortunately did not get the name of the particular flight attendant who was absolutely rude as can be on flight Dl1878 out of Minneapolis to Portland Oregon and kicked me off for being “intoxicated” when I was not drinking at all. I have never flown on delta and will not be flying delta ever again.,Delta,trip_advisor,['Assurance']
819,paseo,"todo muy bien, lo único malo es la espera en el aeropuerto, citan a las 8 p.m. para salir a las 3 y 30 deberian cambiar este punto",Avianca,trip_advisor,['Responsiveness']
820,Sad that 0 stars isn’t an option.,"After getting off my plane I want very dizzy and disoriented from my brain injury. I found someone from JetBlue but the baggage room they have and he completely dismissed me. It didn’t have to be dangerous because there are many wheel chairs but his negligence made it dangerous. Never fly JetBlue, if you have an emergency you’ll be screwed.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
821,NEVER AGAIN ,WORST AIRLINE I HAVE EVER FLOWN. So stingy about personal item made us measure both ways. Also so delayed had to wait at minimum 30 minutes. Would never fly again.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
822,Frontier,"Worst experience with an airline. Baggage fee is 2x other airlines. Must pay for carry on. There is no on-board drink service (even water was for charge). Not only that, they boarded our flight and we sat for 30 mins and then they cancelled our flight, making us get off, wait in customer service line for 2 hrs - to find out we needed to get our own new flight and accommodations. Will never fly with them again or recommend. One word to describe them - cheap!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
823,Very bad  and no help.,"We my self 80 yr old American and my assistant 23 yr old Guatemalan, were scheduled to leave on the flight 116 on 3 feb 2017 from Santiago Chili to Bogota Columbia conecting to El Salvador and to Belize. Arriving 3hrs before flight time we tried to check in and we refused by unhelpful employee . The reason for refusing checkin. We were told that Belize requires an exit ticket for all us to enter the country. We both knew that this was un true since we have traveled numerous times to Mexico and the USA in recents months. We tried with numerous Avianca personal to recheck these requirements. No one was concerned or wanted to check. We were able to get a bus sent buy email but to late to get the flight. In the airport No one would help to get a later later flight or help to resecheudal. Only givening us a number to call. Finally my travel partener Ismael Sintu spoke with a ful lady who reschedual our flight for the nex day. Costing us $160 USD extra. Plus another 250USD in hotel and taxis. My belief is : The law may be on Belize books because I have travel many many times to and through Belize In my first travel years 1972 to 79 The airline required this but since have never required. I live near the border but in the Guatemala side. It's easier for me and guatemalas to fly from Belize Airport rather than go 8 hour drive to Guatemala City airport.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
824,Estan siempre retrasados y no te dan explicaciones,"Ellos estan siempre tardes, te hacen Esperar mucho, dentro de el Avion Las azafatas son rudas duran horas para atenderte y luego ya no tenemos este producto se acabo el hielo etc. Deberian dar mejor servicio por lo menos desde y hacia estados unidos. Les recomiendo no viajen por esta avianca muy Mal servicio.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
825,Depends on the Aircraft,"Whilst overall the level of service is as good as any in Economy, the overall flight experience is highly dependent on the actual aircraft. The return flights between Munich and Singapore involved 4 flight segments (2 each way). Aircraft wise that was 1 in A380, 2 in newer or refurbished 777s and one in an older 777. The seat width and pitch was very good in the A380, not quite so good in the newer 777s and very much worse in the older 777 which created a very claustrophobic feeling made worse by the smaller video screen.",Emirates,trip_advisor,['Tangibles']
826,Tripulação nota 10,"Gosto muito de viajar com a cia aérea Avianca, dentre as cias aéreas que fazem voos nacionais para mim é a melhor. A tripulação é sempre muito educada e prestativa. Também considero os aviões da Avianca mais confortáveis e os voos são sempre muito pontuais.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
827,The nightmare of flying Spirit,"On January 5th I booked 2 fares direct to Las Vegas on a non-stop flight from Nashville. A few days later I got an email that my departure time had been changed. Ok I’m cool with that. Then two weeks before my flight I get an email letting me know that due to circumstances beyond their control they have canceled my flight. I called the number they provided and am told that they could book me on a flight to Orlando ( 2 +hours) and then after a 3 hour layover , they could put me on an Orlando to Las Vegas (51/2 hour ) flight arrive at 10:30pm. Or refund my fare. I booked the longer flight. We get to the airport 21/2 hours before the flight . Go to the kiosk , weigh our bags and get our boarding passes and then proceed to the baggage drop when a gate agent comes out and says our flight has been canceled. They offer to put us on a standby list for tomorrow or refund my fare. Let’s see you’ve already shot two flights out from under us , why the heck would I risk a third. Oh did I mention that we are trying to get to Las Vegas for my daughters wedding. I took the refund an went straight to Southwest Airlines and the got me a great fare and a flight out tonight. Don’t wast your time with spirit airlines they are very likely the worst of the worst. They could care less about servicing their customers or the needs that they have. Sincerely Big John.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
828,Worst Airline Ever!!!!!,United is definitely over achiever's. Out of 10 times I've traveled with them they've managed to be a perfect 10/10 on finding a way to royalty screw things up. Do yourself a favor and just pay a little extra to fly Delta.,United,trip_advisor,['NA']
829,flight home from family vacation,The staff were attentive and helpful. The flight crew took off and landed well. I was most impressed with the entire staff supporting us.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
830,Good Flight to Florida and back home to Indiana,Flight was good both ways! The shortbread cookies are great!! Only complaint is the seat space. Just a bit crowded for tall people!,SouthWest,trip_advisor,['Tangibles']
831,.....,Highly recommend. Boarding was prompt and on time. Arrived early. Flight attendant was accommodating and made us feel incredibly unique. Great experience.,SpiritAir,trip_advisor,['Assurance']
832,The absolute WORST! Cancelled our flight and wouldn't rebook us. DO NOT USE,We had tickets from Los Angeles to Seattle booked and they cancelled the route. The e-mail said that we could rebook on Alaska Airlines but when I contacted them they said that because we were in their basic economy class they wouldn't help us. We ended up having to pay an extra $300 to rebook our flights due to the change in airfare from when we originally booked. DO NOT GIVE THIS AIRLINE YOUR MONEY.,JetBlue,trip_advisor,['Responsiveness']
833,Involuntarily denied boarding by United airline,"I had a valid ticket and a confirmed reservation for this flight, which I rebooked on because the earlier flight was cancelled. I arrived at the airport in a timely manner, checked in, and proceeded to the gate expecting a smooth boarding process. However, to my surprise and dismay, I was informed at the gate that I had not been assigned a seat on the airline, despite having a valid ticket and reservation. What added to my frustration was witnessing two other passengers, who happened to be white ladies, being allowed to board the same flight. These two individuals were on standby and had not originally booked seats on this flight. It became apparent that they were being accommodated while I, with a valid ticket and reservation, was involuntarily denied boarding. The worst case is not taking responsibility and pushing me back and forth to Lufthansa. However, i purchased a United ticket.",United,trip_advisor,"['Responsiveness', 'Assurance']"
834,Surprised,Usually fly Jet Blue and have been disappointed lately flew Spirit as last minute flight was pleasantly surprised Staff was great price reasonable and flight took off on time. Planes are bare bones no TVs and seats not the most comfortable but for short flights tolerable,SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
835,Sue,Has anyone tried using them? This is my next step.,FrontierAirlines,reddit,['Responsiveness']
836,Vacation crews from Tampa to Mexico,Great price good seats good service. No problems what so ever. Will be traveling Air Canada again We have had bad exsperienced with American Airline. But have leant our lesson and stick to Air Canada. I also have a Aeroplan card and intent to use my points. Thanks Air Canada,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
837,Jet Blue is my favorite airline,I love Jet Blue. We were on a 55 minute flight to Nassau. We've been on this same flight before and they offered beer and wine. This time it was only water both ways. I feel they should have offered beer and wine for us travelers that are not comfortable with flying. Doesn't take any longer than giving everyone water.,JetBlue,trip_advisor,['Tangibles']
838,"Great time, would use again",Flight was smooth. Flight attendants were outstanding and kept us informed. Got there earlier than planned and Southwest’s staff provided us with all information to get through customs in a timely manner.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
839,Worst flight experience of my life.,"I wish I had done my research before booking this flight with Spirit Airlines. Every negative review you read here is completely accurate. I had booked a 45 minute flight from Las Vegas returning to San Diego - simple enough, a short, easy flight. My grandmother had a medical emergency so I figured this would save me a lot of time. Wow was I wrong for assuming that. Our plane boarded and we ended up waiting in our assigned seats for TWO hours as the plane had to reroute it's path and then refuel (before we even left) due to the reroute being longer than what the fuel they had left could use. So after two hours we're finally in the air, the flight ended up being an hour and thirty minutes as opposed to that 45 minute flight time. We land in San Diego and hope the nightmare is ending. But nope, it has just begun. Our pilot tells us over the intercom he ""pulled up to the wrong gate."" And has to take us to the runway for another 30 minute wait. That 30 minute wait turned out to be another hour and a half long wait... A woman aboard our plane ended up having a medical mental crisis and broke down screaming and booked it for the emergency exits. Everyone on my flight was screaming, anxious, frustrated and disappointed. I will NEVER fly with Spirit again. I could've just driven to Las Vegas and back with less trouble and stress. Spirit should reimburse every single person on our flight! Haven't heard back from them at all.",SpiritAir,trip_advisor,['Responsiveness']
840,Vuelo directo tegus-guate,Malo segunda vez que me pasa cancelan un vuelo directo y lo hacer ir por el salvador llegando 4 horas mas tarde de lo planeado,Avianca,trip_advisor,['Reliability']
841,SUPERB SOUTHWEST!!!,I had the awesome pleasure of flying Southwest Airlines again. This time I flew roundtrip from Dallas Love Field to Chicago Midway. The customer service is always exceptional. The flight crews of #301 and #1138 exhibited excellent service which makes you feel at home. This airline is the epitome of greatness.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
842,Found a new hobby..,"So… here I am..almost 40. Collecting cards. Delta cards🤣 I stumbled upon them at the hotel I work at. I work overnight at the Intercontinental at the MSP airport. Wondering if I have any of our wonderful flight attendants or pilots that are part of this group? If so and you happen to find yourself at my front desk, say hi and let’s see what kind of cards you’re working with(and yes I know pilots only have them but I’ve had some pretty cool FA give me cards too)…lll apologize now for any dumb jokes I make, but I’m not responsible as it’s usually 2am and delusion has set in.",Delta,reddit,['NA']
843,As good as it gets,"JetBlue is as good as it gets nowadays when flying coach. No frills, but at least they still offer free soft drinks and snacks. Planes are clean and reasonably not too tight on leg room. Both flights were right on time, but that really has nothing to do with the airline.",JetBlue,trip_advisor,['Tangibles']
844,I wish I can give zero star to this airline! ,"Worst flying experience! Unhelpful staff, rude, zero flexibility... don’t even bother booking this airline!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
845,The W.O.R.S.T. non-budget airlines ...EVER!,"The last time I travelled to the USA was 4 yrs ago and that flight was operated by Lufthansa so I had a pretty good experience with their service. We travelled from Europe to Houston early January this year and by far that was the worst flying experience on a long-haul flight. First of all, we upgraded our tickets (premium economy) and also bought Premier Access to that as we're travelling with a young child. United didn't really send us anything in advance, only an email about uploading our documents to their Travel-Center in their app. The app itself is a joke as you upload many things several times - travel documents, vaccine certification etc,- and they still send you requests about to do so. But we did everything before departure. At Frankfurt Airport when we went to our gate to take the Premier Access boarding all of the sudden a not-so-kind lady came and inform us that we had to go to a Document check desk (after check-in, after security checks and everything...?!!) and they're gonna redo all the checks once again for non-USA citizens. I flew several times to the USA but never had to do it just before boarding. What could we do? We did it even though it meant that we lost our Premier Access for early boarding and had to stand at the very end of the queue for almost 25 mins after got back. We got on the plane and went to our row to sit down where another surprise welcomed us. Absolutely no room for our luggages above our head as a young lady put all their stuff from the row behind into our row's overhead compartments. Even though we were travelling with a young child 2 flight attendants immediately asked us to take our luggages to first class and said to hurry-up as we're going to take-off soon....instead asking the young lady to do that who was travelling alone..?!? We didn't have much time so we couldn't take out of our carry-ons the stuff like toys, blankets, etc.etc we packed to help our child to make a 11+hour flight easier for him and the cherry on the top was when the flight attendant told us we absolutely won't be able to take out ANYTHING if we need to during the flight after putting it on first class. And no, they really didn't care about the fact it was a young child. We never expected to get any special treatment or anything like that... but seriously? Then here comes the food.... :-o I'm not a picky eater but the food was terribly bad and when they were serving I asked about the chicken and they didn't tell us it was really spicy... again. :-o So our child couldn't eat anything because they also didn't let us to change it later for other option which was pasta. Even though we would have paid for anything eatable. Long story short... few people of the cabin crew was really arrogant and seemingly made faces several times to passengers when they asked for help (just asking why do they do this job if they hate people so much ?)..never ever saw anything like that on an airplane. Later we got a little crackers pack and a turkey sandwich 2 hours before landing.. again, no-one asked about our preference even though there was vegetarian option as well. That's it. Water and beverages every 3 hours. It was not unbearable but if we could have known how bad it would be... :-( Luckily we had some nuts and our own crackers but... it was a 11+ hours flight! In-flight entertainment was ok and we had pretty normal leg room to stretch. That's the only positive experience about this flight. I would advice anyone to avoid United on a long-haul flight when you can. If there is no option then buy your own food and take to the plane. Especially when travelling with children. The only thing I hope for is Lufthansa will choose another flying partner to the USA soon...",United,trip_advisor,['Responsiveness']
846,Best ever,"We flew united express planes, a little smaller than the bigger ones. I will LOOK for these again. More leg room, comfortable seats. We have had issues with spirit ( never again) and a nightmare with American, who couldn't care less. This was a refreshing change, on time, no surprises, quick check in, nice staff. Great job, United. Thanks",United,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
847,They do what they say they'll do!  Serene in-flight with less STUFF!,"We have used this airline for five legs by now, and it's been fab. I flew one-way to Las Vegas and actually managed to get there for the 'sticker price' of the ticket--$50!! For that, you needed to book ahead, print your own boarding pass (or else pay $5 at the counter!), bring only a personal-size bag, meaning, no carry-on, no checked bags, and no selecting your seat--it was a roll of the dice where I would sit. I used a small backpack and I have to say it was very liberating to be so minimalist. I also noticed that, in addition to going out of Rapid City Airport, which is a calm, serene airport just a couple miles from downtown, it was double-zen when I boarded and people were not bumping into me and hoifting their bags of STUFF into the overheads and underfoot! It was such an amazing example of a price incentive delivering more bang for its buck. As it turned out, the flight, which cost me fifty bucks(!), was very sparsely populated, and so, just before take-off, we were all able to scramble for an empty row! TIP: If you didn't pre-pay for the exit row, don't scramble for the exit row! You will be called out! ;-P The next time, I flew with my son round trip to Las Vegas, and we continued to SoCal for the winter holidays. The flights were on-time, all the staff we encountered both at the gate and in-flight, were lovely. The fellow travelers were lovely as well. It did *not* feel like 'the Vegas junket'. For this trip, we also pared down on the luggage just to see how close we could get to the sticker price of the ticket, and we managed to have one personal item each (no charge), with one large checked bag (?~$25 if pre-booked?). We also sprang a few bucks to confirm our seat assignments next to each other. The trip home was another story, as we were loaded with gifts and shopping, but it was well worth it to just pre-pay the extra bag fee for that leg. TIP: Plan your bags and pay for them before you get to the airport, or else you pay more for 'last-minute' baggage at the counter. I will definitely fly this airline again! I love that the price incentive makes travelers think methodically about how much STUFF they need to bring, including myself! It makes for such a serene flight experience! If you binge watch Tiny Houses like I do, put some of that vibe into practice and get yourself from A to B less encumbered.",Allegiant,trip_advisor,['Responsiveness']
848,Great as always!,"As always, the flight attendants are friendly and helpful. I love how they make you feel at ease with their sense of humor. Our flight wasn't full, so people were able to stretch out. Our departure and arrival were both smooth and uneventful which was great since we flew into Nassau right before Hurricane Dorian hit Abaco in the Bahamas.",SouthWest,trip_advisor,['Assurance']
849,Checked Bag Ripoff,"I got charged $100 at gate for bag I carried on for free last time. They'll rip you off if you let them. Avoid this airline if you can. Checked and carry on bags are half price if paid for online. Told the gate agent I would fly Frontier next time. She said, ""Feel free. We work for them too."" I guess I'll be avoiding Frontier too.",Allegiant,trip_advisor,['Responsiveness']
850,Bad experience,"My husband and I traveled for his work and vacation leaving our three young kids at home. We got to the airport and our flight was delayed and then again two more times!! I understand delays due to weather however, this was not a weather delay. We then get to the other airport and have to sit on the plane for another 45minutes because our gate is occupied. This is the third time flying and second time being delayed. Very frustrating and I wouldn’t recommend Frontier as my first choice.",FrontierAirlines,trip_advisor,['Reliability']
851,Delta Airlines is the WORST company ever!,"We were flying on the 2nd of April where Delta cancelled our flight and stranded me and my wife in Atlanta for 2 days. We had to pay for our hotel room. We stood in the first line four plus hours to be told our fate, the customer service rep then lied to my wife saying he would remove our checked bag so she could pick it up. After standing in a 2nd line to get our bag for 4 hours it wasn't there because they put it on a flight to key that evening. We made our own arrangements to get to Key West at our expense only to find out that Delta again cancelled our return flight. We lost out 2 days in Key West which we paid for, had to pay for a hotel room in Atlanta, no bags or change of clothes or personal hygiene items. I'm a disabled veteran and Delta airlines cost my family over 2 thousand dollars and we're told that it was weather related so it wasn't their fault but the ground crew in Key West told us that it was a pilot shortage more than the weather related. I will never fly Delta Airlines again. I'm a lifetime member of the VFW and will let my brothers and sisters know how Delta Airlines treats veterans. I'm going to contact every news agency in Detroit about how Delta airlines treats veterans. Like I said in the beginning Delta Airlines is the WORST company ever!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
852,Horrible United Airlines,"Departure flight was delayed for 4 hours for maintenance. The alternative was to wait at the airport for 14 hours for another flight. We were able to change our departure flight but United Airlines screwed up by cancelling our non stop returning flight. Luckily we were able to get a connecting returning flight but this flight was delayed for 2 hours due to maintenance issues and we would not be able to make the transfer flight. We were also not be able to get a refund for changing non stop flight to connecting flight. So instead we had to take another flight that's 9 hours ahead , which would lead us to arriving at our destination the next day. This made us late for work and the kids late for school. United Airlines should purchase newer airplanes to prevent maintenance issues that cause flight delays and properly train personnel that when you change departing flight do not cancel returning flight. This is horrible United Airlines!!!",United,trip_advisor,['Responsiveness']
853,Worst Airline Customer Service Ever,14 hour delay and Avianca refused to give us any compensation for missed hotels or connecting flights. Worst company I’ve ever tried to deal with.,Avianca,trip_advisor,['Responsiveness']
854,Fly  the breeze,It’s worth paying the extra money for the extra legroom quick to our flight from Myrtle Beach to Boston was a breeze. We got there in an hour and 45 minutes.,SpiritAir,trip_advisor,['Tangibles']
855,Never make the mistake we did!,"Please don't fly this Airline. Frontier is an a la carte Airline. They may advertise low fares but they'll get you in the end with other costs including, and I kid you not, the cost of a soda, close to $3.50 a can. We booked through Expedia a while back only to have them cancel our direct flight from RDU to Cancun less than a week before the trip. Confirmation # QD7H2Q We couldn't cancel our trip because were within the window to cancel reservations at the resort. We would have lost our money. But don't worry, we were able to re-book our flights for 3 times what we originally paid and this time they added a stop through ATL. Oh and they cancelled that flight the night before we left. We had to look for another flight for at least 2 hours and then had to fly from RDU to Kennedy then to Cancun. We ended up losing a full day. By the way, the flight from RDU to ATL and then Cancun still flew and was on time. We got text notifications. Then on the flight home we found out Frontier didn't offer e-check-in. So when we walked into the Cancun Airport, we along with at least 1000 other fliers got to stand in a line for 2 hours and 15 minutes just to check-in and get a boarding pass. We also had to get a negative COVID test before leaving which we did. Frontier never even asked for it. When we left the line, it was even longer than when we arrived. Then our Flight was an hour late landing and when we onboarded, we sat on that plane for over an hour before we even left the Jetway. Confirmation # JCWPXG The flight attendants were rude and that's putting it mildly. I have a list I keep of things I'll never do again. I added flying with Frontier to that list.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
856,Short flight no service,"There was no service of any drinks on this morning flight. In Texas, the flight attendants would have had our preferences before the flight took off, served us and picked up on a short flight.",SouthWest,trip_advisor,['Tangibles']
857,Call button for flight attendant is a redundant piece of equipment,Disappointed with cabin service. All requests (3) for service from the flight attendants by using the call button were ignored.,Emirates,trip_advisor,['Responsiveness']
858,Emirates Employee Scamming Emirates at Your Expense,"January 2023 - We had a credit with Emirates due to Covid. We knew we had to pay the fare difference, however at least one of their employees is running a scam and uses their own gmail email account. When we queried this the employee just said it would be quicker and sent us our new genuine Emirates tickets via the Emirates email address. The Emirates employee then demanded we pay the fare difference via Tap Payments and sent us an email (refer photo). Obviously we didn't pay, but this Emirates employee then threatened to cancel our tickets if we didn't pay, which was very stressful as we needed to travel to visit a very ill family member. We complained to Emirates via their online process. After repeated calls they eventually responded three months later to say it wasn't our employee, even though we explained that the same employee emailed us new tickets with the original fare price. So, bottom line is, an Emirates employee is scamming their own company out of the fare difference and threatening their customers. When you continue to complain and ask Emirates to investigate so as other travellers don't suffer the same experience, they simply block your email and refer you to their website to complain again. We will continue to voice our concerns on social media to warn travellers that are considering booking with Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
859,"14 Hrs of Delays due to NO CREW and ""WEATHER""",We had a 12 Hr delay in New Orleans due to No Available Crew to flight our scheduled flight then once arriving in Toronto had a 2 hr weather delay for weather in Halifax but upon checking radar there was no weather there and by the time we would have arrived any current weather would have cleared. Due to the delays we had Hotels in Canada we never made it to and would not refund our money for rooms never stayed in. Also upon arriving into Halifax the car rental companies had closed leaving our group without any vehicle to actually get any where to sleep. Lots of extra cost due to delays and lack of customer service.,AirCanada,trip_advisor,['Responsiveness']
860,"Rudest people, horrible service.","Air Canada has consistently been the worst airline I have ever taken in my life. You would think with such a developed country. They would have some kind of efficiency. However their customer service is some of the worst thing I’ve ever seen. They don’t even answer the phone. The employees at the airport or so rude. They refused to speak to us or even answer when I ask where the disability entrance was for my husband. They had one person working for luggages on the floor while their machines were broken. An absolute nightmare.. and it is extremely expensive airline. If you have any choice, take literally anything else.",AirCanada,trip_advisor,['Assurance']
861,Not an airline I look forward to flying on,"Early departure on a midweek flight should be easier than this. Long lines at ticket counter and only one agent to assist customers guarantees an anxiety filled start to the travel day. Of the four kiosks available, one was out of service, 2 could not complete transactions for the customers ahead of us and the fourth was being utilized by the agent for check-in assistance....recommend on-line check in for this airport and hope you don't have to check bags. Arrival at DEN the UA Express aircraft routinely park at the far end of the B terminal....long, long. long walk to the center core to catch train to the terminal or connecting gate..",United,trip_advisor,['Responsiveness']
862,Combining Gift Cards Towards Flights,"Hello all, Everyone in my family knew it was my dream to fly to Prague. As we're Canadian patriots, multiple family members went and purchased Air Canada gift cards. The values are $200, $200, and $100. This was really great news to me, until I found out there is no way to combine these amounts towards a flight. What's worse, is the customer service team simply said there's nothing that can be done, and basically told me to stop messaging them. They wouldn't even allow me to escalate the issue to a manager. So, now I have essentially sunk useless money of my family on cards and no solution. Does anyone have experience or a workaround for this? I'm really disappointed.",AirCanada,reddit,"['Responsiveness', 'Assurance']"
863,Very pleasant flight,"It was a very comfortable flight, attendants very pleasant. They still give free snacks and water :-)",United,trip_advisor,['Assurance']
864,Flight to Florida,It is so nice t fly to Florida in the spring on a non stop flight. It was relaxing short and comfortable. I would recommend this airline to anyone flying to Florida. Plus it was inexpensive.,Allegiant,trip_advisor,['NA']
865,Worst airlines ever...........,WORST airline ever. I will never ever ever ever travel on these airlines. They are so unprofessional and don't care about the customers. I don't recommend to travel on these airlines.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
866,ALWAYS PROFESSIONAL,"Despite a mechanical issue that caused a delay, the pilot and flight crew handled the issue in a most professional manner and kept the passengers informed as to status, etc. Flight was rough, but we were also told of air conditions till we crossed into Mexico and again once it was safe, service was done. The check-in process was fast, efficient, and the wheel chair assist to the gate and boarding were smooth.",SouthWest,trip_advisor,"['Assurance', 'Responsiveness']"
867,En alianza con billigflug.de me robaron de frente,"Quería viajar con mi hija desde Berlín con conexión en Londres hacia Bogotá a finales de julio. Compré el pasaje en febrero, en abril me cancelaron el vuelo BER-LON me pidieron buscar otra opción las cuales fueron rechazadas una tras otra. Al final me dijeron que la única opción era cancelar completamente el itinerario y comprar otro nuevo. Me prometieron devolver el 100%. Me engañaron y al final me dijeron que no tenía derecho a pedir devolución de mi dinero, me devolvieron 170 euros de 1500 que había pagado. ESTAFADORES!",Avianca,trip_advisor,['Responsiveness']
868,Great Flight,"For the 3rd consecutive year, we have flown the Air Canada direct flight to Australia. We flew Premium Economy the first trip which was nice but, due to the cost, flew basic Economy the last two times. We were very comfortable, the flight attendants were very friendly, meals were ok, and a great choice of movies and entertainment to pass the time. Long 14 hour non-stop flight but was able to get enough sleep to feel refreshed on arrival in Brisbane. Just wish airline would offer better fares and specials for class upgrades.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
869,Very different experience,"Went out to Dubai on Wednesday 4th September comfortable aisle seat, good movies and the meal was tasty. However It was very apparent that the communication skills of some of the cabin crew was very poor and in some instances downright rude.I have never come across this before on a flight and why I mention it in this review. An example, the young Mauritius student sitting next to me was cold and would have liked to keep his blanket but 50 minutes before the flight landed the cabin attendant was most insistent it was collected in. The flight back to Newcastle which landed on 9th September was fine and the empathy and communication skills of the cabin crew was excellent.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
870,Good,"I m traveling every year since 2010 from Kuwait to Chennai & return, its ok and value for what I paid for, the only thing the inflight services like welcome drink, refreshes are not like before",Emirates,trip_advisor,['Reliability']
871,Vuelo de vacaciones,"El vuelo a Bogota ha sido bueno, el servicio abordo no fue el mejor. El mismo sufrio demoras que no fueron informadas. En un termino general el vuelo fue normal, podría ofrecer mejores cosas pero parece que con un el minimo esfuerzo alcanza.",Avianca,trip_advisor,['Responsiveness']
872,Always late,I’ve taken JetBlue for the past 4 times Orlando to Buffalo it is never on time usually only 1/2 hour to an hour or so this fourth time this year now keeps updating later and later. Supposed to leave this airport at 5:30. Now leaving around 11pm unless something happens again. Now I have to get people to rearrange their schedule to pick me Up once again. I do not suggest using Orlando MCO JetBlue seems to be a problem always,JetBlue,trip_advisor,['Responsiveness']
873,What are the tsa wait times at atl airport on a sunday morning?,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
874,Not good ,"I usually fly with emirates but this time my experience was not at all good. I was not well, felling cold and asked the air hostess to provide me with blanket but she said there is shortage but I saw many blankets were kept aside. That was very unprofessional for me.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
875,Disgraceful airline!  Never again.,Terrible airline! You will either be very late or cancelled! The employees of this airline are not helpful and it's equivalent to writing a greyhound bus. Never again! Never!,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
876,Good for the price,"Traveled on Allegiant Air from McAllen, TX to Las Vegas on March 25, returned on March 28. Both flights were on time and the flight attendants were very friendly. The price was far less expensive than other airlines even with the luggage fees. I would definitely fly with Allegiant again due to their reasonable rates.",Allegiant,trip_advisor,['Responsiveness']
877,Terrible Airline,The plane did not have blankets available for an over night flight. Virtually none of the screens on the plane worked.,JetBlue,trip_advisor,['Tangibles']
878,Arbitrary personal item sizing,"Personal items of a small dimension are allowed, otherwise you have to pay for ""carry on"". My luggage bag fit except for the wheels and they asked me to pay $99USD at the gate. I tried to reason with them and all the staff told me they've seen so many people break off their wheels to get through. I asked them what would be the point of that if by breaking it, it then fit. Doesn't that just prove the point that it does it? We saw people rearranging their items and squeezing their bags into the metal measuring box, which then they let through. Since mine was a hard luggage suitcase, I couldn't do that. I pointed out how everyone was finding a loophole and I was making a fair point. They insisted on their idiotic policy. Never ever have I encountered such an unreasonable policy. They don't care about weight, only this arbitrary size. Never again. Absolute scam.",SpiritAir,trip_advisor,['Assurance']
879,Mal.,"El vuelo de Santiago a Bogotá se retrasó, no hubo explicación alguna y perdimos la conección a Miami Los aviones muy antiguos, sucios e incomodos. Recomiendo no viajar en es Aerolínea",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
880,Decent airalines,Customer service was responsive - though had issues in rescheduling flights as they kept on getting cancelled and rescheduled.,AirCanada,trip_advisor,['Responsiveness']
881,Easy trip to DC,Southwest is always my first choice because of their great deals and 2 free checked bags. great service,SouthWest,trip_advisor,['Assurance']
882,Flight rerouted delayed and cancelled,Flight from Burbank to Austin was rerouted thru Dallas causing us to arrive in Austin later than planned. Return flight was rerouted through Oakland and then flight was canceled without notification.We found out about the cancellation when we went to the gate to board our flight. We were rebooked on a flight that arrived in Burbank 4.5 hours after our original arrival time. Upon arrival in Burbank found our luggage was not on the flight. Luggage had been placed on an earlier flight and we found our items sitting on a sidewalk totally exposed where anyone could have taken them. Have flown Southwest numerous times with few issues but if this trip was indicative of a new standard of service I will find it very difficult to recommend them for air travel,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
883,No frills,"No frills, but efficient and on time. Good security. Don't be allured by the cheap price - everything is extra!",Allegiant,trip_advisor,['Tangibles']
884,Ridiculous bag fees,"I had a small backpack, just had enough clothes for 2 days, and some medicines. They insisted that I pay 80 to carry it on, a flight that i paid 200 for. I was able to hand my bag to a family member to see about shipping it. UPS overnight costed a little under 50. What a joke for the airlines. If you need anything with you, just ship it.",FrontierAirlines,trip_advisor,['Responsiveness']
885,Inexpensive flight wanted....,"I wanted a cheap flight to Florida. The initial cost was very good. I was unaware of several add ons, like seating location, etc so I 'purchased' options which raised the overall cost substantially. For future flights, I will know not to purchase seat placement and other options. Flight was good otherwise and I will use them again!!",Allegiant,trip_advisor,['Tangibles']
886,Unvoluntary Downgrade from business to economy,"While boarding my flight to Paris, I was stopped at the gate and downgraded to an economy class seat as I was told that ""my seat was broken"". I ask to talk to a manager, people at the gate called someone who never showed up, I've been waiting for this person for 40min until I was told that they couldn't wait any longer, I was delaying the flight so I had to take the seat I was now assigned to if I wanted to be on that flight! So I had no choice but to board the plane, I checked if my seat in business was broken and I was surprised to see that someone was actually enjoying this seat. Then I was told a different story, another seat was broken and, because I did not pay for the full fare, the seat I booked was given to someone who paid the full fare. Now after a few weeks of back and forth, the Customer service ""generously"" gave me a $300 coupon for a one leg flight I paid more than $1,700. Terrible travel experience but even worst experience with ac customer service who don't consider their loyal (""super elite"") customer.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
887,Southwest for ANY trip!,"We rarely have flown this airline, but this summer has convinced us to use Southwest more often. I just wish they flew out of our hometown of Springfield, Missouri. But, the travel and savings is well worth the trip. They are so organized and the two bags checked per person allowed us to bring what we needed (including food) without worrying about baggage charges to add to the cost. The hospitality of Southwest's staff and crew was far more friendly and helpful than most other airlines we traveled and if you are an advance planner, you can really save money on their ticket costs. We got plenty of attention and care during the flight and baggage handling was superb. Thanks Southwest, for the second time this summer!",SouthWest,trip_advisor,['Assurance']
888,How do we get in touch with emirates customer service ? Live chat or calls not working!,"Am I missing something? 😕 I get a notification that the emirates flight has been cancelled EK 545 but then I get a message saying the connecting flight EK 209 is delayed .. If the first flight is cancelled how do we get on the second one ?? Also ""Contact customer service ... "" It's easier to say a prayer than to get in touch with anyone either through text or call! Any alternates to the alternates that Emirates has provided , to get in touch with a non- automated bot that spews the same redundant message over and over again ??",Emirates,reddit,"['Responsiveness', 'Empathy']"
889,Quick and easy flight,"Fast. The flight was less than two hours, and direct flight. I used allegiant web to board so didn't have to stop except at gate. So easy to use. The leg room wasn't much and the seat wasn't very comfortable but for a two hour flight to be at our destination it was comfortable enough.",Allegiant,trip_advisor,['Responsiveness']
890,Great Customer Service and On-time Flights,"When we booked the flight, I didn't notice we weren't assigned seats together, customer service took care of this problem for us. The flights were on time and it was great having only one stop along the way. Luggage was lost at the airport, but it was delivered to the ship in time for a cruise the next day! This was greatly appreciated!! Use the tram in Vancouver, what a great way to get downtown!!",United,trip_advisor,['Responsiveness']
891,Combining Flights,"The flight from Sanford, FL to Moline, IL was combined, with no advance notice, with a flight from Fort Wayne, In. How is it possible that they advertise, and I pay for, a direct flight and then they change the terms of our agreement and accept no responsibility for the delays? Not to mention the increased risk of additional people getting on and off the airplane at an additional airport. When I contacted customer service, they advised me I could sign up for alerts to be notified when my flight was at 65% capacity and then choose a different flight from their limited flight days/times. Capacity is not my issue. They offered a direct flight for a set price. I paid their price expecting to get what I paid for. They refuse to credit me or to even acknowledge my concerns about increased health and safety risks. Additionally, they refused to provide the contact information of a supervisor so I could discuss my concerns. In the future, I will seriously weigh any “potential” cost savings against unpredictable flight plans, limited day and time departures, increased health and safety risks, and inferior customer support. Don’t fall for their bait and switch tactics. Perfect example of low cost = low quality.",Allegiant,trip_advisor,['Responsiveness']
892,JetBlue receipt,I’m going on a work trip soon and need to purchase plane tickets and my cards/points are all tied to JetBlue. I was told by my company that I can purchase my tickets using my JetBlue points and get reimbursed with the dollar amount only if I can prove the value of the points on the receipt somehow. Is this possible?,JetBlue,reddit,['Responsiveness']
893,Economy trip,"Easiest flight we have had for quite sometime . Checked in quickly, friendly staff, security were quick and professional , flight crew friendly. They do charge for all extras like soda, food and carry on bags. Flights were on time. I would use them again.",FrontierAirlines,trip_advisor,['Responsiveness']
894,Business Class at its best,"Perfect Journey with Emirates. From the moment we left our home a Chauffeur pick up service to the airport, our holiday started early. Love food and selection of beverages on flight and business lounge. Most of all amazed with the Emirates lounge facilities and cuisine at Dubai Airport. All worth the money!",Emirates,trip_advisor,['Responsiveness']
895,Buisness Class 777LR,"Recently travelled on the 777LR in Buisness Class, no FC. Once again the Emirates BC service could not be faulted. Boarding was quick and efficient, the cabin layout is a 2-2-2, we found the seating to be comfortable, the food very good and the everything else about the flight was very good.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
896,Easy and convenient ,"I love the convenience and ease of Spirit flights. You want the works - buy up bigger seats, more luggage, wifi, etc. You want a quick, cheap flight - buy a ticket and go! The staff are always courteous and friendly.",SpiritAir,trip_advisor,['Assurance']
897,"Weather to blame or is it poor planning and equipment, Delta?","Flight 754 - rude flight crew, poor equipment and planning, false promotion, just lie after lie. Weather was to blame for delay, but in reality Delta lacks integrity to be upfront and honest that the delay was due to poor equipment at the Denver airport. Hotel “discount” for stranded customers in Atlanta was an awful attempt and straight out lie to accommodate for their poor planning.",Delta,trip_advisor,['Assurance']
898,Never again will I fly Frontier,"My husband and I asked if we could sit by each other at the gate. We were told “not a chance” without the agent even looking! When looking at seats on the plane, we could see several places that were open with 2 seats next to each other. Also, the fact that they sized every person for their personal item was ridiculous and caused many upset people for that delay boarding. I will never fly Frontier again!",FrontierAirlines,trip_advisor,['Responsiveness']
899,Terrible customer service at the Atlanta Airport,Our original flight was cancelled and we were booked on the next flight out. We had paid for upgraded seats. Not only did they not give us the seats we paid for but they were extremely rude and we ended up in the very last row. We will never fly Delta again.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
900,Atendimento no aeroporto sofrível,"Os vôos, tanto de ida como de volta, foram tranquilos. Tripulação atenciosa,os funcionários em Ilheus também, mas o atendimento no aeroporto de Guarulhos deixa a desejar.Fomos atendidos duas vezes pela mesma mulher, que foi antipática e sarcástica.Perguntou para minha filha, que tem 24 anos, se aquele RG era de sua filha.Ela simplesmente poderia ter dito que deveria trocar o documento porque a foto era mais antiga. Não havia entretenimento à bordo",Avianca,trip_advisor,['Responsiveness']
901,"Horrible service, horrible food","One would expect prime service flying first class to England. It was so far from the reality. The flight attendants were neglectful. I attempted to get a bottle of water by ringing the call bell with no results. Eventually I had to go up front and get it myself. I was supposed to have a special meal because of a disease I have and I did not receive either dinner or breakfast. There was nothing for me to eat. The attendant told me to bring my own food. They acted like it was a big joke. How do you bring food for an overnight flight. I fly delta because I have to, not because I want to.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
902,THE ABSOLUTE AIRLINE AND CUSTOMER SERVICE,"they don't even deserve a one star! the most unreliable airline and then jack with your refunds when they consistently cancel flights and customers are out for a day or two to catch a return flight because so many flights are cancelled they are sold out, then you are basically forced to rebook with another airline to get home. Once they got your money at the time of booking, they reinvest it and wash their hands with you. I will never again utilize this horrible service and spend top dollar for a reliable airline and that take care of their customers.",SpiritAir,trip_advisor,['Responsiveness']
903,It's fine,"All positive aside from 3 negatives -The amount of plastic used is disgusting. Seriously they give 125ML plastic water tubs. What are they thinking? Also everything is wrapped in plastic like headphones, and blanket. -They should offer full cans of drinks instead of the very little amount of juice they give out. -The hot food should be improved, it's disgusting. Go buy a ready meal from a store and compare them. A lot better is achieveable.",Emirates,trip_advisor,['NA']
904,Perfection,"We have been going to Aruba for the last 8 years and always flying with different companies, whoever gives us the best deal. But for the last 3 years we have been only flying with Jetblue and we can't speak highly enough of our experience with the staff in the US and also the staff in Aruba specially Sieghlaine. Their professionalism are much respected and appreciated. Never had any issues with flights or lost items inside our luggage. Planes are always clean and on time.",JetBlue,trip_advisor,['Assurance']
905,The worst airline ever. Will never go back to it.,"The worst airline ever. Which international airline keeps you on flight with just snacks and no proper food for 8 hours?? And I had a connecting flight and just to confirm if I need to collect my bags at the connecting airport, I called them in total 7 times. And when I actually reach the check in area they told me it has to be picked up at the connection airport. What kind of untrained employees are sitting who do not understand what information they are passing on to the customer??",JetBlue,trip_advisor,['Responsiveness']
906,Finally on time,I have been flying Allegiant for many years since they are the only airline to fly direct from our hometown. Unfortunately the airline has never been on time to and from Vegas due to delays. I have experience many delays flying Allegiant but I have I said one day we will be on time. I guess the recent bad news on safety motivated them to get better. It finally did happen my last flight we were on time without any delays. Yea,Allegiant,trip_advisor,['Reliability']
907,Great service.,I love Southwest! They are so much better than other economy airfares- They do not Nickle and Dime you like Aligent or Spirit! Free TV and movies and free 2 bags checked! However due to Covid no beverages are offered but I think this is everywhere..,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
908,"Spirit changed flight drastically, how long of a time frame do I have to cancel for full refund?","I booked a round trip flight from Boston to Charleston for May. Spirit first changed the times of the flights by over 4 hours \~3 weeks ago; I was rebooked onto a connecting flight (which I did not want). I was able to chat with a rep who cancelled the flight altogether, I was fully refunded, and I rebooked for the same dates with Spirit for a lower price. Come today, Spirit has changed the timing of this flight by over 4 hours again and it is now wildly inconvenient. Once again I have the option for full refund, but to rebook with another airline on the dates I need will be approx. $600 more. I want to wait it out and see if Spirit changes the time of the flight again or if other airline prices decrease, but am unsure how long of a window I have before I lose the opportunity for full refund since receiving their ""IMPORTANT: Spirit Airlines Schedule Change Notice"" email. Does anyone know if there is a time limit on this? I have not gone through the step of ""Review Changes"" in their email. TLDR; is there a certain number of days/specific timeline that I have to receive a full refund/credit from Spirit once they change the time of a flight by more than 2 hours? Or can I receive a full refund up until 7 days within departure (per their contract of carriage, if I'm understanding correctly) if I don't ""review changes"" in their notification email?",Spirit,reddit,['Responsiveness']
909,Disabled passenger treated with respect and care,"Impressed with friendliness of ground and flight crews. Very helpful. Disabled customers in wheelchairs were treated with care and respect, which is not always the case.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
910,Boarding Music,"Does anyone know the name of one of the songs they play at boarding, the lyrics have the phrase “Moving On” repeatedly. It’s stuck in my brain",Emirates,reddit,['Responsiveness']
911,Overnight Delay of Our Flight Leading To A Bad Night on the Airport Floor,"On Sunday, Dec 15, 2019, Flight 2213 Conf #: 9FWRRM was scheduled for departure 9:28 PM from gate 5 at the Chattanooga airport flying to Orlando. We started boarding later than the scheduled time, and after sitting on the plane for a little while, an announcement was made that there was an issue with a filter that the crew was working on resolving. Shortly after, we were asked to deplane, as they were having trouble removing the old filter. Once we had deplaned, an announcement was made that they were working on the issue. They informed us that they were working to get another plane in from Orlando that night. However, if they weren’t able to by midnight, we would have to wait until morning to fly home. They announced that all of us had the option to move to a different flight on a different day, going to a different airport. Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a large number of pizzas was brought in and everyone was offered a slice of pizza. No drinks were offered at this time. I do recall that there were a small number of sodas and an even smaller number of very small bottles of water on the gate desk as we were deplaning. This original number of drinks was not enough for everyone, and no other drinks were offered. This was late at a small airport, so there were no vendors open to offer other drink choices or food. Sometime between 11 pm and 12 am, we were informed that we would not be flying home to Orlando tonight, and that our rescheduled flight would be departing at 0537 am the next morning. We were informed that no hotel vouchers would be given. We were informed that we would have to go back to the pre-security area of the airport because we weren’t allowed to stay post-security through the night. We were also informed that we would all be given $100 in vouchers with Allegiant. Our party included 3 adults and 2 boys ages 3 and 6, and we were in a pre-security area. We were concerned about falling asleep while his children were there. We found an area of floor to try to get some sleep. For the next 2 hours, I attempted to get some sleep, but was unable to due to the airport getting colder and colder, and it being noisy and well lit. I got to the point where I was shivering, so I got up around 2:30 am. I went to the Allegiant check in desk, and found a staff member. He informed me that the manager never showed up, which was expected by the staff. He found my suitcase for me so I could get another sweatshirt and a beanie cap to keep warm. I went back to the room with my friends to try again to get some sleep. After a while I finally dozed off, to be awoken around 0400 am. We immediately went up to security, and went through, back to gate 5 to await our flight. $100 in vouchers, that we were given each, was just kicking us while we were down. I slept less than an hour prior to getting on that flight that morning. $100 in flight vouchers isn’t worth much. $100 in flight vouchers might cover a round trip flight somewhere, if I can find some of your lower cost fares that are going a place I want to go on one of your schedules that I can work with. This is assuming that I don’t want to check a bag. If I am not able to meet all of these requirements to get a round trip for under $100, what then? I would have to find a flight that met my needs and spend more money with Allegiant. This doesn’t make any sense on my part, as I don’t want the risk of running into an issue like this again and not be taken care of. I believe the right thing for Allegiant to have done, was to offer all of us passengers hotel vouchers along with the $100 in flight vouchers.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
912,Is YVR-DXB seasonal,Trying to book but no flights show up until about October,AirCanada,reddit,['Responsiveness']
913,First Airbus 380 double decker experience,"This was a two and a half hours very good journey. I sit on the economy class and the leg space , seating space was spacious. The food was very good. There were more than 13 language speaking Crue , so there was cultural diversity welcomed. It was a great flight.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
914,Great service and very polite,"Both the flight down and back were great! Polite, efficient and friendly. What else can you ask for?",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
915,La recomiendo. ,"La aerolínea es bastante cómoda. Yo siempre la he utilizado cuando hago viajes en Centroamérica o a Estados Unidos. Tiene mucho convenio con otras aerolíneas. Además que pasan mandándole a uno al correo todo desde promociones hasta qué hay de nuevo en lugares para viajar. Los precios varían mucho, depende la temporada pueden estar altos o bajos. La comida es pasable, al ser vuelos cortos o largos dan cosas bastante sencillas. El servicio de parte de la tripulación es buena, están siempre pendientes de las necesidades de uno como pasajero.",Avianca,trip_advisor,['Responsiveness']
916,Good flight that arrived early,"Excellent flight. Left on time, arrived about 20 mins. early with good service and no baggage problems.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
917,Love this airline,"Flight was full, but boarding was orderly and fast. Overhead bins had plenty of room. Wish they didn't charge so much for checked bags. Will do carryon next time. Appreciate the free snack and beverages.",JetBlue,trip_advisor,['Tangibles']
918,Poor preperation and poor customer care.,Paid for £80 for extra leg room but still couldn't fit in the seat because it was far too narrow. So ended up in a very cramped painfully uncomfortable seat for 9 hours. I was told I'd get a full refund but never received even a single penny. The food was disgusting I wouldn't even feed that muck to a dog. The guy sat in the row next to me was in agony from a painful cist on his back and they didn't have any staff on board that was medically trained even in the basics so they had to ask if any passangers where doctors to help him. Luckily there was a doctor in amongst the passengers but they didn't have any medical equipment suitable not even a needle or scalpel so they ended up lansing the cyst with a aluminium from a Coke can. It worked but they should have had something meant for the job.,AirCanada,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
919,UAL,Trip was fine. Plane took off and arrived on time. Only negative aspect was the cabin crew on the way home. You had the feeling they would rather be doing something else than their job. They were all senior people and did not reflect well upon the airline.,United,trip_advisor,['Assurance']
920,No customer service whatsoever!!,"My plane was delayed almost 4 hours from indy with little to not explanation. When I approach the gate agent tonya in Indianapolis at gate B4 and nicely asked foe information regarding the delay, she shouted at me and refused to explain what was going on and then refused to give me her last name when asked and covered her badge when I explained I wanted to speak to her superior. Horrible experience no apology from anyone. in addition, there was confusion at the gate as the boarded a flight for vegas at the gate for the punta gorda departure, but did not communicate well with the passengers. That lead to people confused as to what flight they were actually boarding. I will NEVER fly Allegiant EVER AGAIN!! Completely unacceptable experience and I will be reviewing your airline negatively to warn people of your lack of customer service. Disgraceful!!’",Allegiant,trip_advisor,['Responsiveness']
921,much better then any other latin airlin,"Travelled with Avianca from Curacao to Bogota, and Cartagena. I know other airlines in this region, but truly, Avianca was on time (in latin america!), friendly, english spoken, fast at checkin, easy with boarding, and even the ground staff were helpful changing my flight schedule. Airplanes are clean, they do not wheight or size the cabin trolley ;-) The only bad thing is the food on board: some kind of cheese arepas, looked bad, no taste, cheap food. Apart from this a nice airline, I recommend and will fly again",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
922,Companion Security,"When you use a companion pass will your companion get the same security as you? I have pre check but my companion doesn’t, so wondering if I’ll need to budget some extra time at the airport or not.",Delta,reddit,['NA']
923,Rude staff,"After 2 days travel , 13 hours lay over and 14 hours direct flight we reached Montreal at 6:30am. Our connection flight to Toronto was at 8am. When we got to customs they did not give any priority for passengers who has connection flights. Even when we were concerned about missing flight they said no problem you won't miss your flight. after customs we collected our bags and reached the counter by 7:30am, they still didn't let us in, instead they said the flight is closed. Boarding time for this flight just started at 7:30, how can that be. This is their excuses because the flight is overly booked. How can that be my problem, I booked my tickets months ago and paid for the seats also. The agents at the counter was very rude and saying , we will call security, if u don't cooperate with us. After paying for the tickets and seats we as a passenger has no rights. We can't express our concern. They have no connection with customs. We were tired and frustrated after 13 hours lay over in Delhi and 14 hours direct flight, we only expressed our concern. The agent said , as a curtousy she can book us for next flight, first she said 11:00 am then end up booking us for 3pm. She also called security on us after treating us very bad and behaving so rude. They don't even treat us like a human being. We also work in customer service and we know how to treat a customer. We never come across anything like this before. I also travel every year, nothing like this happened to me ever before. On our way to Delhi, the same Air Canada people made us wait 2 hours after boarding. Our flight was at 9am and we were sitting on board since 8:30am and took off at 11:00am. How do you explain this, they can delay it when they want, but they can close half an hour early also. Their inflight service is also very rushed and bad. Air Canada name doesn't suit for them, it should be changed to rude air or something els e.",AirCanada,trip_advisor,['Responsiveness']
924,Worst Airline in North America,Have not flown multi legg without delays or cancellation.How are they in business without subsidies.,AirCanada,trip_advisor,['NA']
925,Birthday trip to Missouri,"The trip was uneventful, we departed on time and arrived a couple of minutes ahead of time. Snacks were passed out and seconds were allowed",SouthWest,trip_advisor,['Reliability']
926,Customer service is non-existent,"I will not go into details why my flight from Popayan was bad, however I will review the absurdly terrible customer service experience that did not help me get any closure or satisfaction. After three months of nothing, they gave me less than 72hrs to reply with obscure detail like ticket number that they should have been able to find with other information I provided. They then closed the ticket, since I did not respond. That was less than 72hrs from Friday evening ET to Monday early morning. Like I am sitting at home for months with Avianca ticket in my hand waiting for their rep to get back to me. After I reopened the ticket, another month later, they returned with scant response that did not even makes sense in the context of complaint. I will try to figure out corporate and reopen the ticket again, because now I am actually annoyed and motivated. I was prepared to accept the whole ""We apologize, we passed the sup/trainer/crew the message and here is a candy bar"", but now I want to make noise. Overall, we will never fly with them again, even if I have to take a bus from Cali or buy a Cessna and start my own airline.",Avianca,trip_advisor,['Responsiveness']
927,Flight to London,It wasn't the best from Colombo/Dubai sector. However Dubai to London was great. .Staff was very good and friendly. Food and drinks were very good. Smooth flying throughout from Colombo to London.,Emirates,trip_advisor,['Assurance']
928,Not bad,"Flight was part of a vacation package through voyage-prive. Cabin crew were excellent and so was the choice of food. Cabin crew offered service in multiple languages so no passenger would feel left out. Also, bravo, to cabin crew who were quick to respond with oxygen for a passenger two rows behind who almost died of oxygen defficiency. People, press the bell to alert/call the attendant right away when you see such things and not stay shocked by the event. Flight was otherwise smooth both ways ( Gva to dubai to phuket and back the same way). Lots of movies, games, songs, news etc A few things that were a little troublesome is the carry on 7kg both ways and 15kg geneva to phuket. Carry on bag when empty is between 1-2kg. Return checked baggage information is not available on ticket nor company website nor cust support. A few day during online checkin is when we found out the allowed checked baggage was 23kg. Hope emirates can incorporate the return checked baggage weight when ticket is purchased. Great airline.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
929,You get what you pay for,"Ive heard nothing but bad reviews about Spirit but I was very impressed with them. You have to keep in mind they are a budget airline, so you will pay for things that you typically wouldn't pay for on another airline. However if you take the time to read and plan ahead you will be surprised of how much you will enjoy the flight.(Disclaimer if you are over 5'-10"" you will be cramped) I pre-paid for my luggage and my seat selection, printed my boarding pass in advance, cause they will charge you for that as well. There is no in-flight entertainment so be sure to download plenty of music and movies before you take off. Other than that my flight was on time with no issues at all, the in-flight crew was friendly and helpful. I would fly Spirit again with no hesitation.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
930,Air Canada rescheduling policy ,"I have booked a round trip flight from Delhi (DEL) to Saskatoon (YXE) departing on 13th of May 2024. However, the visa is taking way too long than expected and I need to reschedule the departure flight. However, I'm only seeing options for rescheduling 5 days from my earlier booking date only (in the ""My bookings"" section on the website). I want to reschedule to a much later day... Let's say around 27th of May (2 weeks later). How can I do that? Is there any rule that I can reschedule up to only 5days later than the original scheduled date of the flight? [Thank you for your help in advance]",AirCanada,reddit,['Responsiveness']
931,Don’t pay for first class. It is worse than southwest.,"I have only flown Delta a handful of times and retreat it each time. Once again this should have been easy but you lost my bags from San Antonio to Ft. Lauderdale. Everyone else in my group got their bags. I regretted it before I booked my trip. Should have flown Southwest, never ever have they lost my bag. First class is a damn joke.",Delta,trip_advisor,['Reliability']
932,Terrible longhaul offerings,"Dubai - Auckland EK448 and Auckland- Dubai EK449 with a 1.5hr stop in KL. For one of the longest flights in the world Emirates has put zero thought into the comforts and enjoyment for its customers. Currently they are flying some of their oldest 777-300s with old interiors and very outdated entertainment systems. The screens are tiny and clunky to use. The quality and resolution was low. For some reason Emirates would use this poor quality offering for their longest route! When they are using their much newer 777s on much shorter flights. That's quite disrespectful for their customers who travel on their ultra longhuals to and from NZ. To top it off they make a 1.5hr stop mid way through the flight in KL , where they swap out crew, take on some new customers and clean the plane meanwhile existing customers just have to sit there while all this is happening around them! It's one of the most disappointing long haul flights experiences I've had. I did this trip 8 times this year. Thinking maybe I just had one bad experience...but in my case it was all 8 times! Based on this I'd much rather fly on Singapore or Qatar if I had a choice flying between NZ and Europe",Emirates,trip_advisor,['Tangibles']
933,Ohare Gate Check,Does anyone know how early gate agents arrive at ohare? We are scheduled for 540am flight from Ord to puj in April. Thanks!,FrontierAirlines,reddit,['NA']
934,Had nice music softly playing as we boarded people loved it,I know spirit gets a lot of bad smack but I got to say they impressed me in my past couple flights for one friendly attentive people when checking in our flight had a slight delay due to rain in Detroit they got moving quickly to make time bags are on conveyor. Quick the stewardess all are freindly along with sense of humor wich makes it a nice change today we had music playing (nice zen smooth jazz type). When you boarded so before takeoff and after landing wich both were quick the music was a plus I. Felt it made it different and nice My only prob is seats are just ok could step up some cushion and a recliner but for the price you get your moneys worth,SpiritAir,trip_advisor,['Responsiveness']
935,Great Flight Crew,"The only complaint I have is re: comfort. I upgraded to 'comfort plus'. There was plenty of leg room, but the seats have no lumbar support. On a short flight this might have not been a problem. This flight was over 2 hours, and my back hurt for a day or two afterwards.",Delta,trip_advisor,['Tangibles']
936,better than expected,Food was better than anticipated and the attendants were very cordial which is contrary to what I had heard about United. Would definitely fly with them again,United,trip_advisor,"['Tangibles', 'Assurance']"
937,Terrible Customer service,"We were wrongly denied boarding to our next layover from Seattle to Incheon because of their ticket gate agent was not well informed about how to proceed the process of asking about our return itinerary and Visa on Arrival. Not only that, the other ticket gate agents were very unhelpful and became ignorant when we tried to properly informed them that there was other options. We spoke with Korean Air representative on the phone and they, too, were concerned about this issue. I emailed with Delta (which I kept) about this situation but all I get was a cold shoulder in the end when asked about compensation for accommodation and flight cost. We flew on United and EVA which they were understanding to our situation that we got new flight booked the next day. It has became a financial burden to us now. We felt Delta Airlines don’t take us seriously about this and brush this off.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
938,More than expected,"This was a connecting flight from Iceland to Atlanta (home). I always thought of JetBlue as an economy airline and did not expect much. I was pleasantly surprised at the service, the seat room, the on-board refreshments and the courtesy of the cabin crew. It was a short 2 hour flight but went off smoothly and we arrived on time. I would certainly consider flying with JetBlue again.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
939,Rude Counter Attendant,"My husband went to the Dayton Airport to ask about changing flight information as we had an emergency suddenly come up. The attendant at the Delta counter could not have been more rude. He was clearly bothered by my husband's questions. If my husband would have reacted, I'm sure airport security would have been called. Why is it ok for Delta's employees to be extremely rude to paying customers? Are they aware that the people buying the tickets provides money for payroll checks? This will be our last flight on Delta. Their employees are extremely miserable and clearly take forgranted where their paychecks actually come from, people like my husband buying tickets. Customer Service has definitely taken a nose dive with Delta. If you need someone to train your employees in stellar Customer Service, call me. They seriously need training. Remember, they represent the core values of your company. Sad representation of your values today at the Dayton, Ohio Airport.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
940,Flight assistance,"I cannot find fault with the care and attention given during the change over in Dubai or at the Maldives. Help was on hand for my husband and staff were helpful and caring. The only problem was when we returned to Heathrow, totally fell apart, but this was not Emirates fault more the airport. I would thoroughly recommend Emirates to fly with if you have a disabled partner, thank you Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
941,Flying economy with style,"Since most of us are not wealthy, we're stuck to economy class and usually treated like garbage by cabin crew. However, that's not the case with Delta Airlines. They pamper you with attention, welcome cocktail, delicious meals, plenty of leg space, finest movies and TV shows. Cabin crew is as helpful and welcoming as possible. Next time, I'm flying Delta.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
942,Grata Supresa,"Avião super moderno, serviço de bordo atencioso e eficiante e pontualidade bem boa!!! A aeronave que viajei era um Airbus com ascentos 2-4-2. O espaço entre poltronas é padrao, recua bem. A programaçao de TV tem boa variedade para crianças e adultos.",Avianca,trip_advisor,['Responsiveness']
943,all good,"everything was good, at both airports, friendly staff all around, clean , airline was good no issues",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
944,SOUTHWEST BY FAR THE BEST,"I flew from Louisville, Ky. to Las Vegas non stop round trip, departed Aug 10th came back Aug. 18th. In between my trip to Vegas I flew to San Francisco on Aug 14th then back to Vegas on August 18th to catch my flight back to Louisville. It was all non stops flights 4 fights total. Now how lucky was I to get these flights non stop! By far the best vacation I have had and YES Southwest made it even better! Non stop flights are Great! and so is the friendly and great customer service of the Southwest Attendants and Pilots! I always fly Southwest and I always will! Thank You Southwest for by Far Being The Best!!",SouthWest,trip_advisor,['NA']
945,When you have bad employees,"All know the service of Emirates. So, it is not important to repeat it. But when the ignorance of the people doing the check-in costs more than 1000€, you just say: with you not again. They refused that I was carrying on board a gravimeter, a scientific instrument very fragile and expensive, what I already did several times all over the world. The last argument was that was weighing 10kg and the limit was 8kg. Next day I did the same flight with Turkish",Emirates,trip_advisor,['Assurance']
946,....,dirty...garbage tuckd in everywhere....theres NO WAY things were wiped or REALLY cleaned....certainly didnt smell clean......,SpiritAir,trip_advisor,['Tangibles']
947,No my flight was NOT amazing,"So JetBlue makes it a point to advertise all the perks you get when you fly. In my case the Direct TV didn’t work on my tv as well as the other 2 consoles in the row. Asking the flight attendants yielded an apology but no solution. An airline is only as good as their current flight and in their haste to turn the plan around, they never put back either the we’ve got your snack or Eat Up Cafe booklets so myself and person next to me couldn’t order. Lastly, the location of the screen controls is in a terrible place. I kept resting my arm on the armrest and either pausing or muting my neighbors movie. I did the same thing to myself a few times. So a passengers options are to keep their arms inside the armrests whichnis very uncomfortable or else constantly keep checking to make sure you aren’t hitting the control buttons. I won’t be flying JetBlue again and I won’t ever recommend them.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
948,Quick & not overcrowded,My trip was a quick flight to my destination. The plane was not overcrowded & it appeared very clean. Friendly service.,SpiritAir,trip_advisor,['Assurance']
949,Unprepared crew,I landed in Newark and had to sit on the tarmac for an hour because United doesn’t have the ability to coordinate their airline arrivals and departures. I will never fly this airline again unless absolutely necessary. Do not use this airline at any time where an airport might be busy.,United,trip_advisor,"['Responsiveness', 'Reliability']"
950,Great travel,The airport both were fast and easy. The airline was great and accommodating. I had a small child they ensured we were seated next to each other,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
951,Terrible Airline,"Not only did it cost me $1800 just to fly coach to Newfoundland to see my family and sick parents and extend a stop over in Toronto for just 3 days to surprise family I haven't seen in several years but each way my luggage was left behind somewhere. On the way there it was left in Montreal even with a 2 hour delay on my flight and on the way back it was left in Vancouver! It took 3 days instead of 1 to get it back the first time and a day later than I was told the second time. On top of that all you get is a cheap non alcoholic beverage. No headphones, no snack, no meal, no other drink whatsoever unless you pay for it! I also seen a story about Air Canada selling people's luggage after 3 months once losing it. People's phones and lap tops. Hiking up prices when places have natural disasters and people need to leave. Disgusting! I hate this rotten air line so much and only traveled with it cause of the times and dates I needed. Greediest, most despicable airline I EVER used and I'm so happy my friend left working for it to go with a better one! Rudest and most useless ustomer service too! Not sure who raised all of you but you're a bunch of greedy, miserable human beings and money can't fix the kind of people you are inside!",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
952,40th Bday Celebration,Everyone we encountered at spirit was very friendly and helpful. It was my friends 40th birthday and they treated her special because of it. Thank you!,SpiritAir,trip_advisor,['Empathy']
953,Zero communication,"Extremely late taking off, 40 minutes at this point and still waiting. They haven't communicated why. They offered 3 people 1,200 to go on a later flight and someone got back on after getting paid. These people are idiots. I've flown united and delta who have communicated why the delay is happening. If it's an airport delay or employment delay because of hours. Southwest is the new Spirit airline two thumbs down",SouthWest,trip_advisor,['Responsiveness']
954,Onboard South African Wine (Business Class),"A couple of weeks ago on my flight back from Tampa (Rouge) to Toronto there was a white South African wine served (or that's what the SD said anyway). I forgot to note the name of it, and I really liked it. It had a large label with almost comical writing on it. Anyone know what it was? I wandered through the LCBO's web site but don't see it listed there.",AirCanada,reddit,['Tangibles']
955,Internet bundles is a fraud onflight,Purchased an internet package for my son to use netflix. Amount as deducted and never got the service. Customer service refused to issue the refund. Its a fraud never using it again,Emirates,trip_advisor,['Responsiveness']
956,Where is the United I used to love?,"Found the perfect ticket this morning. Paid and was sent a confirmation. 3 hours before the flight I went to check in and was told there was an issue and to call support. Support said the flight wasn't any good. Despite receiving an email that said the ticket was being processed. No credit was issued and I was told I needed to requet the refund online. I asked for another flight but was told that couldn't happen either AND they wanted a $25 change fee. For what?? Your system screwed up, I have documentation of my purchase and I can't get rebooked or an easy refund? WTF!! Wow United. This is BAD. Ended up booking another flight on American for more money and told my refund could take 7-21 days. When I asked if they could just book me another flight the price jumped from $200 to $800.",United,trip_advisor,['Responsiveness']
957,Worst airline ,The flight was delayed by 4h23 mns. I booked an exit and paid the extra fee and they rebooked me in a regular seat. Pathetic airline company. Not recommending at all.,AirCanada,trip_advisor,['Responsiveness']
958,"They should rename this airline  ""Ghetto Airlines""","Illiterate flight attendants... ""sorry, no coffee because the coffee machine is ""Bustet"" $5 soda is ridiculous The forward bathroom was ""Out of order"" BUT, during the flight it was used by the flight attendants and even the captain came out and visited a while with the attendants before he used that bathroom, made a call right in front of us, and then returned to the flight deck to finish flying the plane. EVERYTHING COST EXTRA... but the flight attendant had no problems stuffing his face with his dinner right in front of us... looked delicious btw. NO WIFI.... guess it was ""Bustet"" also. Required a wheelchair that wasn't there when we got to Las Vegas.. had to find one myself to get handicapped passenger to connecting flight. Only gave it 1 rating because couldn't go negative 1! DO NOT USE THIS AIRLINE!!!",SpiritAir,trip_advisor,['Assurance']
959,Deceptive Rip-off,"NEVER FLY THIS POS AIRLINE! Spring Break flying with 5 teenagers and found out last minute that Spirit was charging $99 for a carry on and $99 for checked bag. So that's $200 per passenger. Had to swipe for $1200 ONE WAY. Gonna be another $1200 on the return. I could have flown 1st class on another airline, hell, I could just buy all new clothes on my trip and toss them and it would cost about the same. #RIPOFF. Zero wasn't available, so I had to give them one star!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
960,Good flight considering the length,Comfortable flight with good service. What worked well: Food and drink service Attentiveness of staff ICE and options What could be better: Baggage took too long to arrive - need to work with local airports to figure out how to expedite delivery More frequent restocking/cleaning of bathrooms,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
961,Flight from Detroit to Paris,"I have flown Delta many times, including internationally. This particular flight our seats were in the last row before a bank of restrooms. I discourage anyone to choose these seats if you need overhead storage....there isn't any for these seats. The overhead bin for these seats is used for emergency equipment only. You have to scrounge around yourself and find a place for your things. Otherwise, this is not the worst location on a flight. I was surprised that it wasn't any noisier being near the restrooms, the seats still recline the same as all the others, and the leg room and underseat storage space is the same. I tried to put my jacket (a very squishable one, I might add) in the little space there was in the bin over my seat, and the flight attendant nearly took my head off, nastily telling me to get my belongings out of there and find somewhere else for it.",Delta,trip_advisor,['Tangibles']
962,Alaska,I paid a little more to Fly Delta verses American Airlines but Delta had more flight time options and less wait between flights.,Delta,trip_advisor,['NA']
963,Decent flight,Took Jetblue A320 to JFK. Flight was on time. Comfortable. Decent leg room. However planes are beginning to look old. Looking forward to the updates underway. Not hot food. But drinks and snacks are provided. On comparing internationally there is catching up to do.,JetBlue,trip_advisor,['Tangibles']
964,Find another way,After arriving at the airport at 2:30 for a 4:30 fligh and having not one but two planes taken out of service for mechanical reasons we finally took off at 12:30 am and got home around 4:00 am. Never Again!,Allegiant,trip_advisor,['Reliability']
965,Best part about this trip! The Wellington!,URL: URL,UnitedAir,reddit,['NA']
966,Death in the Family,"We had to make a last minute unplanned trip due to an imminent death in the family. Reviewed all the airline prices and decided on Southwest because of the free (two per person) baggage check in. As has been our experience in the past, Southwest was “on time” for both routes. The fight attendants were very attentive and accommodating. One was even funny and entertaining. (Think he enjoys his job.) Only recommendation would be for Southwest to have more seating space for those who are handicap and require more seating area. Otherwise, uneventful trip. Recommend Southwest highly.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
967,WORST AIRLINE EVER!!!!!,"Their customer service is UNBELIEVABLE!!!! Tried to get them on the phone several times to cancel my flight, and was on hold for hours and then they hung up on me! I emailed them serval times, with no response. The lady Robin via chat was rude and would not get me a manager and closed the chat on me. They obviously don't care about their customers, and it's not worth it just because they're cheap. I WILL NEVER FLY WITH THIM AGAIN!!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
968,Awful!!!,"Believe the reviews!! Fly with any other company but them! After paying for specific seats for our honeymoon, they removed us from those seats without even telling us! Lied to us over the phone, at their counters in Dublin and Dubai, spoke to us very disrespectfully, and then lost our luggage on the way back and refuse to accept any responsibility. My husband's screen was broken on the entire flight back. The food was disgusting. This was our first and last time flying with this scum company.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
969,Delta Saved the day!,"Totally messed up with my booking of a flight to my brother's wedding and bought a ticket for a PM flight when I intended to book an AM flight. Didn't realize until I arrived a the airport early in the morning. Ticketing staff was gracious in letting me standby on an earlier flight and gate staff confirmed my ticket closer to the flight time. Each person I interacted with was kind and went ""above and beyond.""",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
970,Premier platinum flier,"United is the one airline who is not refunding when they cancel a flight. Taking bailout money from customers then turning around and breaking consumer laws by not refunding when THEY cancel a flight. Shameful and won’t ever book a flight with them again, as a premier platinum member.",United,trip_advisor,['Responsiveness']
971,Smooth trip,"Smooth sailing, not a problem, it was great to fly with United and book thru Expedia, I flew with 2 90 year old ladies, we did not have luggage to worry about and we only had a personal item to carry on. Not bad at all, would definitely fly this way again.",United,trip_advisor,['NA']
972,First time,This was the first leg of our trip to our second home in Thailand - Leaving from Durban was great - missing the usual now expensive local connection to Johannesburg was a breath of fresh air - comfortable seats excellant in flight service and a good meal made for a great first international flight for three years - the bonus vacant seats between us - the onward flight to Bangkok was a repeat performance.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
973,loyalty pays off,I fly Emirates to and from Europe on a regular basis. I usually choose the direct flight between Brisbane and Dubai. Their Airbus A380 glides in the air so you feel less turbulences in comparison to smaller jets. This flight takes around 14 hours so it is long and I did noticed over the years that the level of service dropped slightly but I still find it pretty competitive. For me the width of the seats on A380 is better and also can't forget to mention the amazing Emirates on flight Entertainment. The food is nice as long as you get what you want. Some popular choices go really fast.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
974,False Claims of adhering to COVID-19 safety measures,"Two weeks after purchasing flight, an email was sent by United updating my travel itinerary changing my transit time from 7hrs to 14hrs, including adding 5hrs of layover time at an additional 2 airports. This not only doubles the exposure time and risk but also disproves their claim that safety is at the forefront of their business ethics. Would avoid this airline at all costs. Also, you will need to pay $70 for a carry on and an additional $10-35 on selecting your seat. Avoid.",United,trip_advisor,"['Reliability', 'Tangibles']"
975,Horrible Customer Service,"Flight Staff was very good, flight arrived on time but sat for 30 minutes while a repair was being made on another Delta Airplane waiting to leave. I and several others were able to get to the Boarding gate before it left but was not allowed to get on. When speaking to the the customer service Manager, the service dropped greatly. The Customer Service Manager, Wesley, told me that I bought a ""Destination and not a Time Arrival,"" and that they would get me to it eventually. I hope that is not the new Marketing Ad for Delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
976,Exellent customer service,"The best check-in experience that I have had in a long time was on the return flight from Myrtle Beach. Barbara was so kind, helpful, and professional. She took time to be truly helpful, explaining check-in process, addressed baggage purchase and gave direction of where to go and what to do from check-in. Truly, Barbara gave excellent customer service.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
977,Best flight ever.,"Plenty of leg room, good food (Vegetarian availeble). New Plaine with best entertainment system. Service from the crew was really good and English level was good - on this flight wr could easily communicate with staff, which is not always a given.",Avianca,trip_advisor,['Responsiveness']
978,Pena que vai acabar,"Serviço de primeira, tripulação bem preparada e gentil, avião silencioso. Não posso dizer que é confortável pq na classe econômica, nenhum é. Até a comida estava satisfatória.",Avianca,trip_advisor,['NA']
979,Fort Lauderdale to Havana,Great short and inexpensive flight. Took a little over an hour. Upgraded to extra room seats due to Mosaic status of a travel companion. Nice short flight to another world.,JetBlue,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
980,Stuck abroad for 2 extra days,My flight was canceled on Sunday. It took hours before anyone would even talk to us. I was in Costa Rica so I could not call and it took hours for the chat to respond with a human. After hours in the airport with no information we got into contact they said they would not get me home until Tuesday. They had no intentions of paying for a hotel and I had to be home for school and my pets. I ended up having to buy a $750 one way flight back to Chicago and all they gave me was $200.,SpiritAir,trip_advisor,['Responsiveness']
981,europe tour first leg,"good check-in counters, handled with speed. the on flight services were average with confusion for meal services (asian /hindu). the cabin temperature was well maintained and entertainment was good.helpful staff.",Emirates,trip_advisor,['Responsiveness']
982,MM,"I fly regularly and decided I didn't want to fight for seats on southwest. However, United is the worst airline and least hospitable I’ve ever flown.",United,trip_advisor,['Responsiveness']
983,Poor management,They changed our what gate we were going to be at like 3 times having us go back and forth across the airport. The wifi didn’t work on the plane. Then we were stuck in the airplane for nearly an hour before the let us move to the gate. I freaking hate southwest.,SouthWest,trip_advisor,['Responsiveness']
984,Bait and Switch,"This is the second time I booked way in advance for best pricing and direct flight. I got a notice this morning they again switched me to a different flight, not direct and at a time that will not work with my travel plans.! Now too late to get better pricing with different airline. Also they give credit with them rather than refunding my money. No longer using Southwest as I cannot rely on them to stick with schedule.",SouthWest,trip_advisor,['Reliability']
985,Uma excelente companhia,Apreciei pelo fato de todos assentos serem dotados de Tv individuais e o atendimento da tripulação foi muito agradável. Recomendo essa companhia para outros interessados.,Avianca,trip_advisor,['Tangibles']
986,"I don’t usually check luggage, should I on an international flight?","This is my first time flying on AC. I normally just do a carry on because I pack light anyway, but not sure if I want to take advantage of the free checked bag anyway. I’m flying to Japan with two connecting flights each way, and while I’m happy for the extra luggage allowance in case I have souvenirs on the return trip I’m not sure about getting there. I like just having my stuff with me and not being worried about where it is, but I don’t know if it would slow me down significantly if I have an extra bag to go through security and stuff. Advice?",AirCanada,reddit,['Responsiveness']
987,"Buena, pero siempre todo puede mejorar.","Es una aerolinea buena, pero tuve inconvenientes pro primera vez en un vuelo Bogotá - Londres, dos horas de retraso sin aviso alguno. Afortunadamente llegue a tiempo para poder tomar mi otro vuelo. La atencion del personal siempre muy amable. En el vuelo de Londres - Bogotá, el avion fue el mas comodo que he tomado.",Avianca,trip_advisor,['Responsiveness']
988,Cancelled flights both ways and all I got was some lousy travel vochers,"What I hate is the fact that Spirit knew my flight was cancelled but didn't contact me until a few hours before our original flight. I knew the flight was cancelled 3 days prior when I checked the site after being bombarded with emails to buy a checked bag. When I looked for my flight to check the price, it was cancelled. Luckily I called and was able to got a flight that left the same day but included a 8 hour layover so basically lost a day. Staff was friendly and nice, its not their fault their company is managed horribly.",SpiritAir,trip_advisor,['Responsiveness']
989,Worst US Airline,"I use to think Spirit was bad, but I've never been as burned by any airline as I've been with JetBlue. My flight was cancelled from TPA to JFK. An automated call from them told me I was rescheduled to fly out of a different airport 2 hours from TPA for the following day. I could not miss work so I had to fly the same day and I did not have transportation to take me to a whole different city. I changed the flight to arrive in EWR instead and figured I could use the public transit to get back to BK. Then THAT flight was so delayed that by the time I got to EWR public transit was closed. I had to spend twice the amount of the plane ticket on an Uber to get back and was not reimbursed for this. I will never use JetBlue again and don't recommend it at all.",JetBlue,trip_advisor,['Responsiveness']
990,Excellent,Took non stop flight from Islip NY to Myrtle Beach S.C.. On Time.....New aircraft...No turbulence ..Staff was very nice...Great job Frontier....,FrontierAirlines,trip_advisor,['Responsiveness']
991,AMAZING.,I will always fly spirit if I can. No problems at all with fair prices. They gave a little boy a water next to me even though he didn’t have money. (He didn’t know you had to pay for the refreshments) that warmed my heart. Thank you spirit.,SpiritAir,trip_advisor,['Empathy']
992,Worst airline in the world,"They cancelled my flight, next flight 2 days later, no accommodations, horrible customer service, ladies at the front swearing and yelling they were quitting, they said their boss was going to email me with hotel info but it was going to take hrs for me to get it, well I never got no email with hotel info. Now they don't want to refund my 4 tickets. Frontier area at the airport in new York is horrible, worse than the subway terminal. never travel with this airline again. the next day we booked with American airlines"" A WORLD OF DIFFERENCE' and price not as much for the quality you will receive. THIS AIR LINE..... NEVER AGAIN.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Tangibles', 'Reliability']"
993,un-profesional airline,"I booked flight tickets through alitalia And they used the Delta Company aircraft for one of the Connection flights. Check-in seats could not be saved.. Not even the flight attendants, But only during the boarding. No explanations, NO answers from non of the workers at the airports. (but thats another issue of course) One of the delegates even laughed at me and said I deserve it because I supposedly booked through an ""agency"" and that I should learn from it for the next time....... Excuse me?... Another experience with DELTA - and this time a flight i booked directly from them - rount trip from New York to Raleigh. In this case also, check-in and check-out cannot be reserved online - only on boarding to the plain. i just dont get it. no other airline works like that. Me and my mom got different seats on both ends of the plane. Lucky there was a nice guy who agreed to exchange with me. further more - there was a flight delay, as it turned out there was something wrong with the plane. Over two hours delay - and during this delay time the gate changed 5 times, and every gate at another end of the field. We had to run around in a pretty big airport. After a two hour delay in the field, guess what happened? We sat for an hour and 10 minutes on the plane, as we waited for someone to come and push the plane On the flight back to New York, we also waited on the plane because they needed more lengthen belts for those who needed it... at least it was funny.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
994,Best airline,"I would highly recommend Emirates Airline, traveled with them for 18 years, flew with Qatar once and never again, all staff from start to finish are amazing and nothing is too much trouble, food, drinks and hospitality are second to none, well done Emirates.",Emirates,trip_advisor,['Assurance']
995,Terrible customer service! ,"A terrible airline with poor customer service. They send auto text cancellations without explanation. Delayed flights without alternatives. Customer service number is worthless. The bottom line is., they take advantage of you because they can!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
996,Just can't care less.,"The employees at air canada don't care about your boarding zone, being nice to disabled people, or even getting into the air in time. Worst airline there is. Seriously, do not use!",AirCanada,trip_advisor,['Responsiveness']
997,Summer Trip to German Wine Festival,"This was our first trip post Covid to Germany and as it was high season, we wanted to be comfortable so we booked J-Class for our trip to and from FRA via YYZ from YOW. Our check in at YOW was seamless as well as being very professional. The Maple Leaf Lounge was well staffed, spotlessly cleaned with very fresh tasty food and drink to enjoy. Boarding was very easy via Zone-1 and we were able to get our carry on into the overhead lockers (Full flight as well) on the new Airbus-220 in which we found clean and well appointed. Service as expected on a short inter city flight was well done by very polite professional crew. On an arrival in YYZ we transited to the Air Canada Signature Lounge where we enjoyed a small hot meal with appetizer with appropriate wine and champagne. Boarding in YYZ for FRA was seamless using Zone-1 and flight left late due to the number of passengers (full flight). On board service, food and drink selection was excellent due to the type of overseas flight. On arrival in FRA, we start at the B-Concourse with a 20-minute walk through immigration to the baggage hall where our baggage (4 pieces) was coming off the belt. On our return we changed a later flight to an earlier domestic connection easily thanks to the FRA staff. The MLL in FRA was excellent well appointed with food, drink with helpful staff. Even took advantage of having a shower before departure which was very nice. The FRA YYZ flight was exceptional service as well great food and drink. Even the Captain entered the first J Cabin to talk to passengers which was a nice touch. On arrival in YYZ no issues with customs or immigration with thanks to the Arrive Canada Ap and NEXUS. Our last flight was delayed due to a weather issue from the aircraft leaving DEN for YYZ. The CCSA kept everyone informed on delays as well as my email and Ap messaging service. On arrival in YOW our baggage arrived so no issues with this flight. In conclusion Air Canada handled itself brilliantly and the number of emails as well as text messages were very reassuring that they were doing their best to keep us informed at all times.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
998,Trouble getting boarding pass,"Allegiant won’t populate a boarding pass after checking, it just spins and spins. I can see my seat assignments.",Allegiant,reddit,['Responsiveness']
999,WORST AIRLINE EVER,First of all they don’t accept their wrong and they don’t have no good communication skills... My mom travel with spirit airline she is not so good with phones and such in regards to login on to a wifi..wen she gets their you are supposed to full out a form they didnt send Or even inform you that you should receive when you book a flight with them... then on their website it 50lbs classify as a checked bag But at the airport they are telling you 40lbs...Worst airline ever trust me,SpiritAir,trip_advisor,['Responsiveness']
1000,Vegas Vacation,Husband and I flew to Vegas to visit a friend and to spend our vacation in Vegas. The flight was great and the security line was nothing to go through. I highly recommend flying Allegiant.,Allegiant,trip_advisor,['Assurance']
1001,Thank you Jet Blue for a wonderful experience,"We had a first time experience with Jet Blue and it was more than satisfactory. The leg room space was more than usual. Complimentary snacks and drinks were served which made the kids very happy. For one trip we were unable to do online check-in, due to which we ended up getting seats with no windows, kids were highly disappointed. But for return trip, we planned to check-in well in advance and were able to book window seats. Completely enjoyed the view from the flight. Highly recommend Jet Blue 💙",JetBlue,trip_advisor,['Responsiveness']
1002,WORST AIRLINE EVER,"This is the worst airline of all time. I booked 2 first class seats and 20 economy seats for my family to go to Hawaii. After I had booked the flights my daughter was diagnosed with MS. Knowing how long the flight was I booked an additional first class seat for her so she could leave her small kids with her husband and come up front and get some rest. United took my 2600.00 and booked the seat and then the next day canceled the seat. When I called "" customer service"" spending 40 minutes on hold I was told by a woman with a chicken crowing in the background, and then a dog barking that I could not get a refund. Because you can't book two seats for one person which is a lie. You can even book a seat for a musical instrument. They will not refund my money. They say I can only have a credit for another flight. This is the last airline I will ever choose again. They are a JOKE.",United,trip_advisor,['Responsiveness']
1003,You get what you pay for,We boarded on time and fairly efficiently. The flight attendants were very nice. We were greeted while boarding and they were happy to help passengers with carry on s.,Allegiant,trip_advisor,['Assurance']
1004,do NOT waste your time and money on LYNX airline,This is the worst experience I've ever had in my life. The crew are unprofessional and rude and the air line lied to me three times. LYX airline even NOT serve water during the flight.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
1005,Nightm( air canada),"Late leaving sudbury- put in hotel with food vouchers that didn't even cover breakfast, had to re do covid tests, pawned off on Etihad airlines n2 days late at destination, air canada did not inform previous airlines thus rendering our return tickets useless- I was marooned in Manila 3 days and had to find my own way home at over 5000$ can, I called to ensure my wife did not have the same issues and air canada said it was fine- she too was rejected her flights as it was "" out of sequence"" and again no help or response from air canada and had to buy a new ticket with a real airline for 3900us and pick her up in toronto. DO NOT FLY WITH AIR CANADA! THEY COULD CARE LESS ABOUT YOUR SAFETY LET ALONE YOUR VACATION...DONT DO IT!!!!!!!!!!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
1006,on time and helpful staff,"Great flight ,this was my first experience with Spurit and everything went as planned. We paid for exit row seats for extra leg room ,was a smart move. We will fly with them again",SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
1007,sucks as usual,"Waited on the tarmac for an hour at SAN awaiting clearance to depart. People jammed one upon another. Less than friendly staff and attendants. Further, they offer few non-stops to anywhere most people need to fly into. Pathetic is an understatement.",SouthWest,trip_advisor,['Responsiveness']
1008,I. HATE. FRONTIER.,Hi! i love saving money and have the lowest standards. and still i would NEVER recommend frontier. the low rates is not worth it and i never thought i would say that. you can’t check in before your flight and you can’t bring anything and don’t expect to so much as breathe without them charging you extra. even when you do pay extra there is still problems and complications—-because they can’t make anything easy or fair. thieves. that’s what they are. i’m a freaking den member (why? i have no idea) so i have flown frontier enough to know THAT I HATE ITTTTTT! i never thought i would write a negative review but here i am. disappointed. seriously the worst airline. at least spirit airlines gives you what you pay for and have fun flight attendants. frontier gives you less than you pay for and then still asks for more money. dead to me. please no one fly frontier. it’s not worth it and i want them to go out of business.,FrontierAirlines,trip_advisor,['Responsiveness']
1009,Blaming weather for pilot's incompetance,"On Aug 28th JetBlue cancelled my flight from St Martin to New York, because I was originating in ST Martin they told me I had to find myself lodging as I was a resident - I am not, I reside on a neighboring island and by the time my flight was cancelled there was NO WAY HOME. They claim the flight was cancelled due to weather but not ONE other flight that landed or took off in the window of mine had issues. One of their employees eventually admitted that the pilot said he couldn't land in the weather conditions. While the landing in SXM is complicated, if every other pilot was capable then it leads me to believe the pilot was at fault not the weather. To get out of paying accommodations and crediting them, the airline chose to claim weather. Initially trying to tell me that all or most flights were affected from SXM - this was something easily proven false when you check other airlines arrivals for that day. JetBlue still has done nothing to compensate other than a very small airline credit that did not cover my hotel and meal I had to buy because I couldn't go home. The staff at the airport kept telling me to check online for updates but there is no wifi in the airport and the cell service is spotty at best. When I asked how they said ""figure it out"" talk about RUDE and unhelpful. JetBlue can keep their crappy credit - there are other airlines that fly from SXM and I would rather pay more than be treated like this ever again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1010,Get us off this plane!,I'm writing this as we sit for over 20 minutes at the gate upon arrival for a crew to let us off the plane. And just to make everyone a bit more upset and cranky the plane is emitting some high pitched noise the entire time! It's maddening!,SpiritAir,trip_advisor,['Responsiveness']
1011,Excellent service,"Excellent service and always on time. It was obviously with the A380. Entertainment is excellent. They look, behave and is always professional.",Emirates,trip_advisor,['Assurance']
1012,Easy flight,Jetblue was terrific. Warm welcome easy access to gate. Flight short and on time. Will always chose Jetblue first if at all possible.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
1013,Great flight on Delta,"Traveled to Tampa during February school vacation week. The flight was on time both ways and the check-in process was seamless. Cabin was very clean and the flight crew was great. Very polite. Overall, a great experience.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
1014,Be careful of Allegiant flight attendents,"I was a witness (along with my 13 year old son) to a passenger getting escorted off the flight. I did not know this gentlemen, or his family, nor anyone else in his party. He was directly in front of me on the opposite side of the isle so I had the best view of this incident. When he came on board he put what looked like a casserole flat in the overhead bin then sat down. Shortly thereafter, the flight attendant, PATTY, then proceeded to move his casserole to the side so she could fit someones bag. He reached out quickly to touch her arm (only to get her attention) to let her know that casserole could not be turned on its side. He explained it was wedding cookies and egg plant. This PATTY whipped around and said loudly “Do not hit me sir!!”. I could not believe my ears. Did she really just think that he hit her?? She then stormed away. She then came up to him a few minutes later and said “sir you cannot hit me!”. He was very nice (I think still in disbelief) as he explained he was just trying to get her attention so the food wouldn’t spill. I immediately spoke up and said “mam I saw the whole thing. I do not know this gentlemen but he certainly did not hit you.”. She again stormed away and that was that. Next thing we know here comes the FAA security to escort him off the plane. I was appalled along with many other passengers that this was actually happening. That is just not right. Maybe I should have explained to the Captain that I saw everything but at that point I was scared to death she would have me escorted off for speaking up. This is not right for a flight attendant to do this!! I emailed the CEO and NEVER got a response...Unbelievable.",Allegiant,trip_advisor,['Responsiveness']
1015,Mountain Vacation,"Allegiant is a great little economy al a carte airline, and a great choice for solo travel within the east. It’s on time and easy to use.",Allegiant,trip_advisor,['Reliability']
1016,Botched Handicap Service,"Do NOT trust or depend on this airline if you need wheelchair assistance. One way they left us standed , the employee did not know what she was doing, she was slow & distracted & we almost missed the flight.They don't really care because they just book you on the next one. The plane landed on the tarmac & no one helped on the stairs of the transit bus. Return flight gate was changed x 3 & then cancelled. They had someone take us to rebook but they gave us no vouchers & Air Canada would not honour the meal on the flight & they were not helpul. Never again.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
1017,"Smooth flight, good crew","Flight was on time, boarded smoothly, and took off without much delay. We had a middle seat still unoccupied so we were quite happy with that, doesn't happen all that often these days. Crew was pretty friendly. I enjoy flying on SWA!",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
1018,A terrible experience from Orlando,"Frontier wouldn’t let us board even though we arrived early. I believe they overbook flights and bump people. It was a terrible experience with little kids, losing money with no credit for a future flight. Avoid this airline.",FrontierAirlines,trip_advisor,['Responsiveness']
1019,Never on time,"I've flown with allegiant over 8 times in the past year and there's seems to be a reoccurring trend, EVERY SINGLE TIME. These clowns are never on time!!! Don't bother flying with Allegiant if you want to get there on time or have time sensitive plans. It's not worth the few bucks you save! They're consistently 1-2 hours late and their app is the buggiest mess I've ever seen. As I write this, its currently 7:00 A.M., Boarding was supposed to start at 6:35 A.M. and end at 7:15A.M. and the plane isn't even at the gate!",Allegiant,trip_advisor,['Responsiveness']
1020,Excellent Airline!,"I haven’t flown in 20 years and decided to finally catch a a flight . I was very nervous & anxious after seeing all the negative reviews after I booked my flight but I don’t have anything negative to say at all. Good pricing , fast boarding, friendly staff, pilot was very informative during flight. Would definitely fly with Allegiant again in the future & 100% recommend.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
1021,"24 hour journey with infant, delayed flights and breached safety protocol.","I took a flight from St. John's NL, Canada to Houston TX. The flight duration was 24 hours due to long layovers and delayed flights as the aircraft required engine maintenance. I spoke to a supervisor requesting to reroute us with shorter delays, they denied us. I was travelling with a 5 month old infant. We ran out of food and diapers. On our last flight after a 6 hour delay, all passengers were boarded onto the aircraft and the engine would not start (again). This meant no air circulation or more importantly, filtration. This is a safety risk during airborne COVID 19 pandemic. After 3 flights, more than 14 hours of unplanned delays and layovers, and 24 hours of combined travel, all United Airlines offered us was $50 travel voucher. Very poor customer appreciation.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1022,Traveler,"Absolutely the WORST experience I have ever had in travel. Flying out of FLL, flight was delayed 5 hours over a storm that ended in a few minutes, all while other airlines were still flying out. This caused us to miss our layover flight. After arrival at SLC, we were forced to sleep on the floor after no accommodations were provided. After this, our new flight was also delayed several hours and NOT ONE attendant had an answer or apology for the situation. Disgusting service, disgusting company. Never flying with delta again, and I would recommend everyone do the same.",Delta,trip_advisor,['Responsiveness']
1023,Puntual pero muy pobre la cena en business.,"A la ida como era un vuelo que salía a las 23:30 se justificó una pequeña merienda pero al regreso era hora de almuerzo y nos sirvieron un plato pequeñito con una porción mínima de ensalada . No tenían ni un pan , ni gaseosas sin azúcar ni fruta . Una desilusión, lo peor que quedamos con hambre . Los horarios anduvieron bien .",Avianca,trip_advisor,['Responsiveness']
1024,Poor behaviour by Avianca at Cusco check-in,We arrived in good time for check in and were told that we could board but our luggage may be left behind as they expected to exceed the total luggage weight. We were effectively forced to wait 3 hours for a flight that could take both us and our luggage. In return we were offered an airport meal which was awful and entry to the VIP lounge in Lima for our flight home the next day - which was ok. Wasted almost a whole day hanging round Cusco airport.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1025,STAY AWAY if traveling with disabled or elderly,They are rude. My sister at hotel now and on oxygen. How she gonna wait 2 days in a hotel when her oxygen is in tennessee tonight? RUDE delta staff at Denver airport. I trusted them. My 85 year old mom is with her stuck in hotel too. THis is terrible.,Delta,trip_advisor,['Responsiveness']
1026,Southwest Standby Question,i have an upcoming trip out of buffalo ( domestic flight) evening flight with layover with in chicago but plans might changed and instead of rebooking a more expensive earlier flight day of I was considering doing standby for earlier flights if available. I have never done standby so outside of going into the app to get on the standby list is there anything I should be aware of ? How does standby work if the original flight has a layover and I am able to get standby on the first leg of the flight. Do i have to get on the standby list for the 2nd leg of the flight. Is the 2nd leg of the flight still held? I will have a carryon and traveling by myself so i'm flexible. Just want to try to get to the final destination little earlier if plans do change.,Southwest,reddit,['Responsiveness']
1027,Upgrade to premium,"Hi, I’m solo travelling from Toronto to South Asia, one of my friend able to upgrade to premium economy on request at counter, wanted to ask if that’s a thing and the staff able to do it or not? Thx",Emirates,reddit,['Responsiveness']
1028,Super Short Flight Aruba to Minneapolis!,Delta has a flight that goes from Aruba to Minneapolis direct in 6 hrs 11 minutes. Last night they beat that time and it was 5 hrs 40 minutes. What a fantastic flight! We flew Delta Comfort which I highly recommend.,Delta,trip_advisor,['Reliability']
1029,Flight south for the winter,The flight went smoothly. All Delta staff members were cordial and professional. I missed the choice of pretzels as a snack choice. The earphones provided to watch a movie did not work very well.,Delta,trip_advisor,['Tangibles']
1030,Flt #426 - Boeing 737-800 seats too small,"Wonderful flight in all respects except seats way, way too small. Many passengers uncomfortable! That said, all other aspects of the flight were excellent. Chief flight attendant. Kevin, was the best I’ve seen - patience, humor, efficient, effective and thorough. Best I’ve seen in 60 years of travel. Wheelchair attendants were also top rate. Pilots as well. What a shame that plane seating configuration was so terrible.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1031,Car seat and stroller for lap infant,"I have booked a lap infant ticket for my 9-month-old daughter. I usually check the car seat at the counter at least 1 hour before the flight and collect it at baggage claim without any damage. However, I will be needing both a car seat and a stroller for our next trip. Can I check the car seat at the counter and take the stroller to the gate? Or, frontier only will be allowing either car sear or stroller? ​ Thanks in advance",FrontierAirlines,reddit,['Responsiveness']
1032,Worst Airline!!!,Do not recommend booking with Avianca! Flight delayed by 3hrs with no reason given causing half of the passengers to miss connecting flights. Air hostess stood at the top of the aisle and blocked passengers from disembarking in order for business class to depart first who all clearly didn’t have a connecting flight as they took their sweet time to get off the plane leaving everyone else stuck!!! Staff were so rude also. Never ever again.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1033,"Around Rain, Sleet or Snow","Had a recent trip from Chicago to Kansas City that was delayed two hours as the pilots got diverted to Milwaukee on their way in to man our plane, weather was a disaster. When the pilots did arrive, we actually flew back up north beyond Milwaukee and way west and south to come in to KC from the south, thereby avoiding the bad weather. We had a relatively smooth flight with great service as always!",SouthWest,trip_advisor,['Responsiveness']
1034,Outstanding service. High marks from check-in to landing.,"Highly recommend this airline, especially for short flights. The experience was positve overall going both ways. The inflight service was truly outstanding. I have flown JetBlue to different destinations in the Caribbean and it has been very consistent in quality.",JetBlue,trip_advisor,['Responsiveness']
1035,Southwest has NEVER disappointed. ,"I fly from Baltimore Airport to Kansas city airport every year a couple times a year to visit friends. I have gone in every season but not on holidays. They are always the least expensive and 2 bags are free. The pilots are always great at takeoff and landing. I have never had issue with any of the hostess staff, they are always pleasant and try hard to please. Most of the time we have a full flight. I am equal distance from Balt/Wash. Or Dules airports but Balt always has straight thru to KC which is very important to me. Needless to say, I always fly Southwest. I have flown, United, American, TWA, and Delta . I have had second thoughts about some airlines with the extra luggage charge etc.",SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
1036,Good Airline,This was my first time flying on JetBlue. I chose them because they had awesome rates to Orlando. They provided us with an assortment of drinks & snacks and kept us entertained with television shows or current movies. Each seat had a screen. Take your headphones! I don’t use mine much. Or you could purchase some for $5. Would definitely travel with them again!!,JetBlue,trip_advisor,['Assurance']
1037,$25 fee for “not checking in”,Their app sucks and doesn’t work yet they charge you a $25 fee for not checking in?!?! This airline SUCKKKKKSSSSS!!!,SpiritAir,trip_advisor,['Responsiveness']
1038,Excellent carrier with very modern aircraft. Attentive and very friendly staff. Would definitely fly with them again.,We flew emirates to Dubai from Manchester and then on to Delhi in March 2019. The whole journey was a pleasure with friendly staff and super modern planes. Everything was on time and we arrived early at both destinations. Food was OK for in flight service! Would definitely recommend.,Emirates,trip_advisor,"['Tangibles', 'Reliability']"
1039,HORRIBLE EXPERIENCE! NEVER AGAIN!!,"We have never experienced such terrible service. We have been stuck in the Fort Lauderdale airport since 8 am and it is now 2 pm. We boarded the flight 2 hours later due to delays, and after 40 minutes inside the airplane they asked us to disembark the aircraft with all our luggage again. Their excuse was the weather conditions, however, there were multiple flights from other airlines to punta cana that left the airport without any delays or problems, except jetblue. We spent over $800 per ticket hoping to have a good experience and arrive at our destination on time, but they didn’t even give us any refunds, credit, or food/drinks. Horrible. Next time I wouldnt hesitate to book a flight from American Airlines in Miami, even closer to my home. Not to mention that the flight attendants and employees had a horrible attitude and didn’t even apologize for the constant inconveniences. We won’t be flying with JetBlue any longer, and I wouldn’t recommend anyone flying with them either.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1040,I will never fly with Delta again,"The economy class is super uncomfortable compared to the economy of other companies. I asked for a dairy free meal and the did not have any option. They offered me an Asian meal which should have been low in dairy in reality there was yogurt in it so I have been sick. The hostess serving was unkind and not friendly at all. I was flying form Cancun with stop in Detroit, an itinerary suggested by Delta and bought through the Delta website. The stop in Detroit was awful I had to queue for more than 1h at immigration and I almost missed my flight to London. It was super stressful and apparently, speaking with the other people in the queue, this is the normality. So I am wondering why it is suggested by Delta...Also to mention on my flight out to Cancun and stopping in Atlanta I was not able to do the check in on line and the first part of my flight was run by Virgin which was not able to do my check in on line due to a missing information by Delta. Obviously Delta was saying that was Virgin fault. I spent 2 hours of my time to try to sort this out with out success. I wrote a complaint but obviously I did not get any response. I will never fly with Delta again.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1041,I hope they go bankrupt,"I made the mistake of booking tickets for my family to Galway for my cousin's wedding next summer. A few weeks later they sent an email saying they were going to divert us to Dublin, all the way on the other side of the country. Well that's not going to work, but the email said to call for a full refund. After many attempts to reach a person and spending 90 minutes waiting, I reached someone who said the refund had been issued. That was 12/5, it is now 1/8, and no refund. When I called back again, and waited another 90 minutes, I was told my refund is ""in a queue"" and also that it may be my bank that is holding it up. No, it isn't. This airline doesn't deserve to exist.",AirCanada,trip_advisor,['Responsiveness']
1042,Horrible,"Worst airline. We paid an up charge per seat to pick our seats 3 months before our flight. When we checked in 24 hours before our seats were randomly changes not sitting together. When we called we were basically told sorry, Nothing we can do and they wouldn’t refund our $150 that we paid in order to select seats together. Our flight is tomorrow. DO NOT RECOMMEND Spirit Airline. I would rate them a zero if I could.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1043,Love this airline,Love this airline. The prices are very low. The service at the counter and on the plane is perfect. Easy on and off.,Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
1044,Cheap flight ,"You get what you pay for with Allegiant. It’s definitely a cheaper fare but they nickel and dime you for everything else. Basic air transportation, nothing more.",Allegiant,trip_advisor,['Tangibles']
1045,Best Value,"We often fly Southwest to Texas because of their no luggage fee policy and also their efficient quality of service. In spite of other relatives’ negative comments on their flight experiences, we have had nothing but very good results. It is by no means a luxurious airline, but their sincere efforts to satisfy customers has been evident to us. On one occasion this year after damaging one of our suitcases they replaced it with a brand new, larger suitcase of great quality with no hesitation. In addition, their staff are wonderful in assisting me as I always require wheelchair service. This makes my experience that much quicker and less strenuous. Also, I am a large person, but their seating is still adequate for our purposes. Their flight attendants are also always good natured, often with a great sense of humor and always very accommodating. And to top it off we’ve often found great price values during promotional sales. Southwest will continue to be my first go-to airline for a great bargain.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
1046,Allegiant air does not care about its customers.,They broke Items in my baggage by throwing it around then denied claim stating I did not let them know I had fragile stuff in my baggage. Picture attached clearly shows I did. When talking to a supervisor he gave me an attitude and told me sorry that’s not his problem my things were damaged. Refused to Compensate me in anyway. Even after pulling my file and seeing I fly with them at least 30 times a year.,Allegiant,trip_advisor,['Assurance']
1047,A comfortable flight,The seat are wide and enough leg room to cross your legs makes for a comfortable and relaxing flight. Unlimited individual sized snacks and full can of your choice of beverage. Always fly this airline when offering competitive airfare.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
1048,Average low-cost flight,"I flew economy class from New York (LGA) to Ontario (ONT), (California, which was a two segment flight with a change of planes in Orlando. This is a low budget carrier, and had the lowest airfare (US$265) on the route. My standards for low budget carriers are lower than higher end carriers. Thus, based on the category I consider it, I ranked it ""Average.""",FrontierAirlines,trip_advisor,['NA']
1049,Visit to my granddaughter!!!,"Delta is my preferred airline. The flight was on time and the crew was friendly and did an excellent job. I am now in Savannah Georgia visiting our 2 month old granddaughter, Sophia.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
1050,No llego la maleta ,"Llegamos a punta Cana y no me llego la maleta y me dijeron que se quedó en Bogota por seguridad , y me dieron un teléfono para seguimiento y para compensación , al llamar me dijeron que comprara lo de primera necesidad y que no había un monto asignado , muy conservador compre unas sandalias , camiseta y traje de baño , blokeador , y cepillo de dientes , no compre ropa interior , ni pijama , la maleta me llego después de 24 horas y ahora me dicen que no hay devolución porque la maleta se quedó por seguridad , siempre supieron que esa era la razón , y ahora Nadir responde al gasto de 131 dólares , otra cosa es la comida , te sirven un pan todo pegado y me dicen que llega así por el golpe de calor!!!, porque no lo cambian ? , si saben que no llega bien ?",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
1051,Worst Arrival time,Worst Arrival in Ft Lauderdale. We had to wait over and hour and a half to wait for a gate to park the plane. Never again will I fly this airline. Seats are small and jammed in like sardines. Places are in bad shape and very dirty.,FrontierAirlines,trip_advisor,['Tangibles']
1052,BOSTON -TAMPA,"This flight was very enjoyable. The plane was outfitted with a TV screen at every seat! They offered live TV, HBO and games. They also offered free inflight Wi-Fi. This is the first and only time I have ever been able to get in flight Wi-Fi to work, the connection was great! The snack offerings were great ( pop corners are my favorite) and the staff was friendly and courteous. I also observed them doing a great job keeping the plane clean and sanitized which made me more comfortable on the aircraft. The flight was smooth and enjoyable.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
1053,Treat customers like cattle,"The flight attendants are rude- This is not a short haul flight in the US and they treat the passengers as cattle in a cattle car- to be watered and shoosed . Planes are ok- seats are ok. Jetblue is a worse experience then the old and current budget offers and certainly not close to on level with their price point competition- Delta, Virgin, AA, and BA. I fly this route every couple of weeks and will pay much more to not fly Jetblue.",JetBlue,trip_advisor,['NA']
1054,Never on time,"They made us wait for there crew more than one hour then when we got on board they closed the door and we waited another hour inside the jet , it happened twice in same month with this airline unfortunately I already booked these flights so when it happened first time I thought it is just an accident but when it happened again same way same reason, delay of crew !!!! So there is something wrong with them .",JetBlue,trip_advisor,['Responsiveness']
1055,Exceeded Expectations ,This was hands down the best airline experience. The food was amazing and the service was superb! We even landed earlier than our ETA! WOW!! Just wow!,Delta,trip_advisor,['Assurance']
1056,FREE WIFI and MOVIES,"JetBlue is a great airline. They now have free wifi and lots of movies and shows to choose from to make your cross-country flight fly by quickly. Some flights also have ""plug-ins"" so you can recharge your phone/Ipad, etc. They also have free drinks and snacks at the front of the plane where you can help yourself to them. Very nice, very friendly, wonderful airline. We sat in the ""extra space"" seating. It costs a bit more but so worth it when you have a 6 foot husband who needs a lot of extra leg room.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
1057,Horrific journey,Omg avoid avoid avoid at all costs. Worst airline i have ever flown with. Flight from st johns to Montreal delayed no communication whatsoever and it ended Up been an hour and a half late We missed our connecting flight As did the long queue of people standing with us at air canada desk at Montreal airport. Staff totally unprofessional and rude. Not once did anyone apologise or explain. No meal voucher or help whatsoever. Vincent the manager should be sacked on the spot for the way he spoke to people. Never in a million years would i use this airline again,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1058, travel from Toronto airport,I think it is a rip off to have to pay to sit by someone(family ) If seats are available at time of payment. it should be a done deal. Carry size and number are an issue and not done well Train from airport to Toronto center excellent (12 dollars one way) credit card to buy ride and very good,AirCanada,trip_advisor,['Responsiveness']
1059,7 hr delay= $15 voucher with a caveat of ZERO compassion,"After an 7+ hour layover all we've been offered is a $15 food voucher. I spent well over $100 on airport food and water while waiting. I kinda ask the addendant if they could comp water or Powerade and she told me to call customer service she was ""too busy"". I was in shock. Instead of giving realistic delay times so we could leave the airport, or book other flights... United slowly increased the delay hour by hour due to maintenance. I finally get on the plane to Maui for our 7+ hour flight and there are no screens nor free wifi. I paid extra for economy plus seating. Which has proven to be absolutely pointless unless you enjoy paying $$$ just to get off the plane faster. Has United turned into frontier?",United,trip_advisor,['Responsiveness']
1060,Ok,"Ok trip on JetBlue. Really wish they would enforce the baggage policy. Plane was small so they had to check a bunch of the large bags and people don’t seem to understand what “1” carry on and “1” personal item mean. Anything to avoid the free! Just ended up taking extra unnecessary time. Entertainment is from the early 2000’s when they were one of the first to offer direct tv on planes. It’s still the same system!!! Half of the time they didn’t even work. Flyfi is a nice thought but major fail on execution...so slow!! Hey let’s hook 200 of your closest friends up to a single horrible satellite connection and see what happens! Deja vu to my 14,400 modem days! Plane was on time and ride was ok. Fly them to get you some place, not for the so called “perks”.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
1061,Going to work in Hong Kong,"Always a pleasure to be on board of the A380. Staff very professional, food magic and THAT PLANE!!! Just VERY impressive. I was lucky to see ""HIM"" born in Toulouse and flying aboard is a MUST. Thank you EMIRATES",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1062,Legroom,"Comfy as usual. It's nice to have full size soda ( unlike S.West) Smooth flight, friendly staff. Easy to sleep. No wait for the wheelchair Assistance.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
1063,They are so organized and friendly,You can tell that Southwest has a system for everything and so everyone knows their job and therefore all the passengers know that smoothness is the regular order of business.,SouthWest,trip_advisor,['Assurance']
1064,Booked a Delta Vacation to the Breezes Resort in the Bahamas,"The resort was terrible, horrible food, worn and dated furnishings, closed shops, green pool, worn out beach seating, and I can't say it enough, absolutely horrible food. Blood on the furniture. I will never book another vacation package from Delta.",Delta,trip_advisor,['Responsiveness']
1065,Poor Customer Relations,"We made reservations for a pair of round-trip tickets to fly to Honolulu, HI, for March 6, 2020. Then restrictions with traveling and quarantine in Hawaii prohibited us from traveling. Especially as seniors, we didn't want to take the risks. SW allowed one extension to use the tickets by 12/22/20. After that date, the tickets would convert to vouchers that must be used by 6 months, but the cost for the conversion comes at a cost of $100 per ticket. With travel restrictions in California where we live, use of our tickets before 12/22//20 was not feasible. I contacted SW to argue my case to request another extension for use of tickets without the $200 cost of changing them to vouchers. They refused. Granting the request would not have cost them a dime, since the tickets have been paid. When SW is so inflexible at this time of a surging pandemic, their customer relations can't be good under normal times. In the future, whenever possible, I will use another airline. I hope sharing my experience can be a cautionary story for others.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
1066,No problems at all!,"My husband and I had 3 flights with Emirates on our recent holiday. We were very happy with Emirates, its service, friendly staff, seats, entertainment and food - better than most airline food we have experienced. Flights were on time and I will certainly be flying with Emirates again.",Emirates,trip_advisor,['Assurance']
1067,Worst experience of my life.,"I was flying from Boise to Alaska to visit my daughter. When we landed in Seattle, I received notice that my dad had past. They first said they got our bags and to wait for them at baggage claim, that we would get our miles back and they would help us get home after we got our bags. We waited at baggage claim for over an hour. They even told us again they were coming. I finally tracked them on my app and sure enough they went to Alaska. We went and talked to baggage again and ""oops"" they actually never put in the request to stop our bags. Now my dad has died, I am stuck in an airport and I have none of my necessary belongings. Ok. Fine. Lets go home. Nope they would not help me rebook unless I purchased a whole new ticket, because they could not cancel it because we were ""in flight"". which we were obviously not. I asked if they would rebook me for Covid but not a death. To which she replied "" well you don't have covid do you"". She was very rude and unsympathetic. She asked if I wanted to purchase a ticket. I said "" Not from you"". After all of this which actually took hours and being passed off from person to person, we ended up purchasing tickets on another airline. They have yet to give my miles back or even say I am sorry. If you call they tell you to call another line, you call another line, it says they are not taking call, you have to send an email. I sent 4 emails 2 months ago all with a case number. It said I would be contacted within 30 days. It has been 2 months and nothing. I was able to again get on chat, after going through everything they transferred me to another department, then that department told me to call a number. I called and got told they are not taking calls and to send an email. I have had hours of the runaround in a circle game. If you ever have anything go wrong expect to be turned in circles. I am out money, miles, time spent and most of all a Dad.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1068,"Cancelled flights, no customer service","Will never fly Spirit again, and actually never had the chance to fly them due to them canceling our family's flights the morning of our departure with no effort at all to contact us or help find any alternatives. It then took multiple calls and weeks to receive a refund for the services they never provided. No real apology or extra compensation for the extreme inconvenience. Only use Spirit is you don't care whether you get there. I don't understand how they're still in business.",SpiritAir,trip_advisor,['Responsiveness']
1069,Fantastic service,I really enjoyed the service and care provided by the cabin crew. My flight was improved by the fact that there was a spare set between myself and another passenger occupying an ailse seat. Having extra space was very nice as i have had multiple hip replacement surgeries. . The cabin crew were very attentive and especially kind. They helped me with my cabin baggage. Thank you .,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
1070,"Try to avoid, get a train if you can. Rip off..","Everything great checking in and telling us carry on bag is ok to go, hit the gate and then the 2 jobs worths looking for extra pennies tried their best to make everyone pay for a carry on bag $100. The exact same bag we flew to Nashville with?? Would not let us take jacket out even try to make space. Joke and a rip off!! Also flight delays and the people speaking on the tannoy giving instructions need to learn the English language, we could not understand anything.",SpiritAir,trip_advisor,['NA']
1071,Terrible experience,"Flights are always late and HORRIBLE customer service at Toronto Pearson. Our first flight got delayed 3 hours in Vegas, so we missed our connection where we paid for seats to sit together and they go and give us a flight 5 hours later when most of the flight got one an hour later and don’t seat us together anymore. Customer service was no help and seemed like they really couldn’t care less. Terrible experience.",AirCanada,trip_advisor,['Responsiveness']
1072,My official favorite airline.,The perfect airline! I recommend it for anyone who's thinking of traveling..... everything about this airline down to the lavatory is splendid.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1073,Terrible airline ,"It is horrible airline, it is not organized. It has always delay for several hours. They chang the gate all the time. My last time to get from this terrible customer service.",SpiritAir,trip_advisor,['Responsiveness']
1074,"Best Airline from Long Beach, California",Love JetBlue. Greatest airlines in Long Beach. Flight crew is the best and the seats are very comfortable.,JetBlue,trip_advisor,"['Assurance', 'Tangibles']"
1075,Fantastic experience!!!,"I travelled for my family vacation. Before boarding, i had registered and selected Hindu Veg option. Thanks to this, i was straight away given that food. Few passengers didn’t knew about this. When they requested for Veg meal, Servers politely replied that food can be provided in Second round and they did served them later. Okay, now main review. Boarding process was very smooth. Seats were comfortable, but pre-booking of seats are bit expensive. Overall review - worth it.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1076,Never again,Our flight to JFK got delayed because they didn’t have a copilot or the pilot got rerouted to Albuquerque or something. Had to get a flight 2 days later. Pathetic.,JetBlue,trip_advisor,['Responsiveness']
1077,"Awful, with no responsibility taken or accommodation offered","I was traveling from BNA to LGA with a layover at MCO. Not only was my 8:20pm layover flight cancelled 4 hours before with no notice, and no stated reason, but the rescheduled flight date was never provided. I found this out the hard way, arriving to the airport 3:15 the next morning only to wait in line 45 minutes, and be told that my flight was 24 later. When I asked how I was to know this (The app only said ""5:15am flight,"" as seen attached.) I was told ""I don't know, come back tomorrow."" This caused me to incur over $45 of travel expenses, $65 of food expenses, and over $250 lost due to work absence, in addition to my lodging fees. When I spoke with Spirit representatives, the first was unaware of their own policy and gave me ambiguous answers as well as faulty links to file a formal complaint. Upon contact with the second representative, I was told that the flight was now conveniently cancelled due to ""air traffic control and weather,"" a loophole that allows Spirit to forego any reimbursement obligation. The amount of blatant negligence by their representatives, gate agents, and corporation is almost impressive.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
1078,not allowed to board,"The Emirates customer agents at Birmingham Airport deliberately delayed attending to other customers, and when it was our turn, they refused to let us board, claiming that the time had elapsed. This experience is extremely disappointing. I am considering legal action to reclaim my money from these high-profile individuals. I will not be using this airline again.",Emirates,trip_advisor,['Responsiveness']
1079,Next time it will be Emirates again,"The ground operations worked out very good, the boarding was fast and organized. In general, the service was good. The only thing that could have been done better is the drinks service in the A380. You always needed to push the service button because the only served drinks to the meals. The second flight staff in the 777 managed this a lot better, walking around with plates of drinks in irregular intervals. Especially the food was quite good for ‘airplane meals‘.",Emirates,trip_advisor,['Responsiveness']
1080,"Nice staff, nice flight","Check in was fast and check in staff helpful. Flight was on time , a bit bumpy but we were informed it would be so before take of. Staff on board friendly. Short flight about an hour. First time flying air canada but will go on it again if opportunity arises.",AirCanada,trip_advisor,['NA']
1081,Nightmare trip that never happened,"JetBlue was my #1 airline. Had flight from PBI to Sacramento on Dec 25 with stop in JFK. Plane was delayed 4 hours. We boarded plane and after sitting on plane for 2 hours the flight was cancelled due to 1 of the gas tanks not working. So we waited for another plane. We sat on plane #2/for two hours when the crew could not lock the door to taxi.while waiting for repair , the crew timed out. It’s now 4AM and I call and find a hotel in Jamaica New York. There are no more flights to Sacremento . And the next flight back to fl is 4 days later. They lost my luggage and I had to buy socks , underwear and pants. Uber back and forth and the cost of a run down Hilton. JetBlue won’t help. They offered me a credit voucher. I spent over $1000 and they don’t care. I am no longer flying jet blue. I never made it to California and spent the holidays sleeping on the tile floor at JFK plus they charged me $370 to switch my flight. That’s two cancellations due to bad planes not weather",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1082,"Decent airline, often your only option in or out of Canad","Flight attendants are usually bilingual, and the ones who speak French seem to detest speaking or answering English. Like most people, they tend to be in a better mood in the AM and tired at night. Shocked? :)",AirCanada,trip_advisor,['NA']
1083,"Flight delayed, missed connection...no help!!",Our flight was delayed due to mechanical which caused our group to miss our connection in Montreal. We were told we would be re-booked and have someone waiting for us in Montreal. Nope neither of this happened and we were stuck in Montreal with no one from Air Canad helping us because they said United needed to re-book us. After 2 1/2hrs of waiting on the phone with Air Canada our group was booked all on separate airlines. The agents at the desk are no help. They just wanted to give us food vouchers and a hotel and told us to call the Air Canada number. We ended up losing a entire day of our trip since we arrived a complete day late. Worst airline ever!! Don't book you trip with them.,AirCanada,trip_advisor,['Responsiveness']
1084,Never Ever Again,"The check in process with Frontier airlines was unprofessional, lengthy and unacceptable. I waiting in line for an hour and a half (I was to the airport within that 2 hour window TSA recommends) with all other passengers only to be told I would have to get out of line and back in the LONG line when I reached the ticketing counter. There were no kiosks and no direction from any Frontier employee. My flight was boarding and the ticketing agent was not going to take my bag or give me boarding pass because I wasn't flying to Dallas however there were no passengers behind me flying to that location.. again my flight was boarding. After another 20 minutes in another line I was finally able to head to security, board the tram and get to the gate after running through the terminal only to have the fight delayed. I was also given the incorrect information on baggage which resulted in me paying for bags that I never used. I tried to get this issue resolved for several days even asking the ticketing agents about it. I was later issued a ""voucher"" because bag purchases are non refundable even though I never had a carry on bag, if anything I paid $39 each way to be the first on the plane. Whoa. Big deal. Overall, this trip was a business trip and I will be sure that I never step foot on a Frontier flight again. By far the worst customer service experience I have had.",FrontierAirlines,trip_advisor,['Responsiveness']
1085,No problems flying with Air Canada,Very pleasant flights to and from Toronto and Vancouver. Air personnel very courteous and friendly. Quiet flights both ways.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1086,Ikke helt okay,"Vi havde business fra Galapagos til Quito og kunne ikke få pladser ved siden af hinanden 🤨 , hun sagde, at alle sæder var optaget. Vi havde ingen mulighed for selv at booke sæder, da det var forudbestemt. Det er dårlig service. Der blev serveret lidt koldt at drikke og en sandwich den ene vej og tortillas wrap den anden vej. Ellers var der udmærkede sæder og betjening ombord",Avianca,trip_advisor,['Responsiveness']
1087,Long but easy flight,For a while they had a direct flight into Cancun but I couldn't find one for this trip. On the way there I flew through Denver and came back through Huston Hobby. It made the trip longer but all in all they were pretty good. On the flight from HH there was a very RUDE steward which is very unusual for Southwest.,SouthWest,trip_advisor,['Responsiveness']
1088,"Good Flight, but Main-3 is uncomfortable","Flight arrived early and was smooth, but the seating was uncomfortable in Main-3 (economy). Boarding was also smooth, but there was not enough overhead space for all baggage, so rolling bags in Main-3 had to be gate checked.",Delta,trip_advisor,['Tangibles']
1089,"Poor Service, Poor Performance, Ineffective Management, Poor Staff Training Throughout System","After paying $8k for round trip tickets and getting business class ""priority"" bag tags, Air Canada managed to lose my bag between Buenos Aires and Toronto, which means the bag is now in never never land with no one to escort it through customs. 6 different agents---4 on the ground and 2 on the phone, in Toronto and in Vancouver---refused to help, including the agent at the business class lounge, as it was a baggage problem that they said that could not address until I got to my final destination in Portland---but I wanted to locate the bag while at an intermediate stop while changing planes, especially to address customs issues that inevitably arise for a bag crossing a border without me carrying it. There were also many other smaller problems with our flights during this trip on Air Canada, all of which point to poor management, ineffective training, weak software programs, and an overall failure by this carrier. They even had a lady meet us in Toronto with my name on a placard as we got of of a plane in Toronto, to offer a BMW car transport from one gate to another when transferring to a flight to Buenos Aires (which we declined as unnecessary, in lieu of a 10 minute walk through the terminal), but the 6 different agents that I spoke with in Toronto and in Vancouver on our return leg could not help me locate the bag that they lost after I checked it in 2 hours before our return departure to Toronto from Buenos Aires. This seems to constitute misplaced use by Air Canada of their resources, in that they offered me an unnecessary BMW car transport between gates as a business class passenger, but Air Canada could not on my return trip help me locate my bag that they lost? Maybe BMW was paying AC to show me a car, as someone buying in business class that might want a fancy car??? Would that explain Air Canada's offer of a BMW transport from gate to gate, yet their refusal to help me find my bag that they lost after I checked it with them and they marked it with a (worhtless) business class ""priority"" bag tag?? Also, during this trip, some of the Air Canada business class flight attendants were highly indifferent---refusing to look for salad dressing for a salad served without dressing, refusing to allow me to get a newspaper from the front of the plane before take off (""we will pass the papers out later""---which they did not because they ran out, which is consistent with many other things done by Air Canada), etc., etc. They also made the missing bag issue worse, by their failure to re-tag my missing/delayed bag on to the proper changed connecting flight, (caused by AC's delay departing from Toronto to Vancouver), with the changed flight set up by Air Canada without telling me first, while I was sitting for 2+hours on their delayed plane parked at the Toronto gate, with my phone of course turned off---they informed me after the fact by email of the changed flight from Toronto to Vancouver but most significantly they failed to retag the bag to the changed flight onto which had scheduled me. And then the flight from Vancouver to Portland was also delayed by 3-4 additional hours. All of this for $8k in ticket price. I will from now on bad mouth this airline----because they deserve it. DO NOT FLY AIR CANADA.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1090,Hiring with ATP written,Does spirit hire pilots with only ATP written done?,Spirit,reddit,['Responsiveness']
1091,Great flight connecting through Montreal during a deep freeze.,"This is a connecting flight through Montreal. going was a breeze making the connection easy because our bags were checked in Toronto for customs. However, returning, we has to collect our bags and go through customs again..1.75 hrs was barely enough time with no chance to eat. The staff on board all pleasant. I always pay the extra to choose my seat ahead. The customs in Martinique, they asked little and received us with a welcome. can't speek French... not a problem...smile and make it a fun thing.",AirCanada,trip_advisor,['Responsiveness']
1092,Cheap,If you need a quick getaway at a cheap price then this is your airline. They have some wonderful deals. They nickel and dime you for every little thing but if you just need to get to your location they do a good job.,Allegiant,trip_advisor,['Reliability']
1093,the best flight from Greece to USA,"A very good on time flght from Athens to Newark , very good service on the ground and on board . One of the best airlines",Emirates,trip_advisor,['Responsiveness']
1094,Southwest is a great flight,Great flight attendants! They make the pre-flight safety talk interesting and informative. Excellent service. Love the 2 free checked bags!,SouthWest,trip_advisor,"['Assurance', 'Tangibles']"
1095,Do NOT Book JetBlue,"I never take the time to do reviews on anything but I will share my experience because I do not want others to be fooled 2x. Do not waste your time or money. This is the second time JetBlue had the worst customer service after cancelling a flight due to ""uncontrollable disruption"" and that this does ""does not qualify for customer compensation or reimbursement"". If anyone booked this flight -- they can assure you that New York had terrible morning weather yet still flew out all the morning flights in pouring rains the second time JetBlue had the worst customer service after cancelling a flight due to ""uncontrollable disruption"" and that this does ""does not qualify for customer compensation or reimbursement"". If anyone booked this flight -- they can assure you that New York had terrible morning weather yet still flew out all the morning flights in pouring rain. Flight 2614 was scheduled to depart at 5:05 pm, later in the day and by this time the weather had eased up. JetBlue sent notifications twice about delays and then finally cancelled the flight. However, there was no reason that this flight should have been canceled. There was no bad weather predicted and the forecast was clear for the night hence why no one understands the morning flights being able to fly out but not the evening if the morning weather was awful. There has to be another reason that JetBlue is not disclosing. Department of Transportation clearly states, (this is copied and pasted from the website): ""If you decide to give your seat back to the airline in exchange for compensation and a later flight, you may want to get answers to these important questions: When is the next flight on which the airline can confirm your seat? The alternate flight may be just as acceptable to you. On the other hand, if the airline offers to put you on standby on another flight that’s full, you could be stuck at your departure airport for a long time."" After cancelling our flight, we were told to go back online to rebook, but the customer service representative I spoke to was not helpful at all. There was no attempt to rebook my flight or even get me on to another airline that did have available seats at JFK -- and I knew that this flight had seats because my sister-in-law works there. JetBlue should have been able to re-accommodate me as most airlines do when someone misses a flight (this happened in my first scenario where JetBlue rebooked me with a flight the next day with a different airline -- which ultimately made me use them a 2nd time). I am a very forgiving person and let the first time slide seeing as they were able to rebook me with the next available flight + airline out no matter whether it was JetBlue or not ... but I can assure you there will NOT be a third time. No alternative for another airline or a standby flight in case someone canceled was offered. Only a full refund, but I did not need a full refund -- I needed another flight out the next day. There was no attempt to even offer me a transportation or hotel voucher to compensate for my time and money being wasted. I am so shocked that this company did not take the full corrective action for the many people who had their flight cancelled. Lost a customer who gave you a second chance. Never again.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
1096,Worst App ever & Unusable Voucher,"I've had so many problems booking this trip. $9 fare club is suppose to have a trial membership for 2mths for 19.95. Not even an option they charge you the full $59.95 annual fee once you put in your card info. Called they gave me a ""Voucher"" that i can't use on their app.Their app totally sucks. Please don't book 3rd party and then go on their site to book bags on the app. Can't pay for round trip bags all at once. You have to book bags individually each way. A whole nightmare. And this is suppose to be a vacation. I'm stressed out already. Spirit Sucks. Should have stuck with Southwest. Being cheap now i have paid over what i would have paid there. Lesson learned😕",SpiritAir,trip_advisor,['NA']
1097,London Gatwick to Mali via Dubai,"Comfortable flight, excellent service. Food very good, nice wines. Flat out bed , pillows blankets. So comfortable, slept through a bumpy flight!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1098,WORST SERVICE ever!!!!!,Worst service EVER! Very inhumane and unprofessional! NEVER take this airline for any travels! They caused our flight to be delayed for no reason and with no compensation. They ruined our whole vacation trip. DO NOT recommend!!!!!! Will be filing a lawsuit for sure!,SpiritAir,trip_advisor,['Responsiveness']
1099,Loyal customer no more!!!!,We’ve flown for over 15 years exclusively! Their lack of customer service and chronic delays are terrible before Covid and currently!!! Done! Get your crap together SW!,SouthWest,trip_advisor,['Responsiveness']
1100,Spirit sucks,Worst airline that’s surprisingly still in business not worth the headache take your money elsewhere,SpiritAir,trip_advisor,['Responsiveness']
1101,delta,Delta is the worst airline in the world. If you would like to connect with them by phone it takes 2 houers at least! The web site is not friendly at all. It is cheating everyware there!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1102,Excellent,As always excellent. Pick up service from home is just the start. A380 is confort +++ and service on board inc. Wifi are top.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1103,Terrible Airline,So i took a flight from Los Angeles to Las Vegas. the price of the ticket was $21.00 but i was charged $35.00 for a carry on. when i checked in the kiosk the boarding pass didn't have a gate number so there were several people that stood around wondering what gate do we board. the seats on the plane were small and the crew seemed like they didn't want to be there. the good thing was the flight was smooth and on time but i don't think i will be flying Frontier again.,FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
1104,Does everybody else get ‘call failed’ when trying to ring emirates?,"Flight was cancelled on 17th and can’t contact them on live chat, everytime I ring it says ‘call failed’. Not sure how to contact them to get a new flight. Stranded here with my family and spending a fortune on hotel and food daily UPDATE: they want to charge me to bring the flight forward to today, even though its them that told me there was no flights til Monday. Safe to say I will never fly emirates again. Only interested in money",Emirates,reddit,['Responsiveness']
1105,Vegetarian Traveller,I flew from Perth to Dubai on the 8th December. I didn't pre order a vegetarian meal but the male attendent was so nice and provided me with extra nibbles. He asked me if I had an upcoming flight and I told him I would fly to Dublin on the 13th December. To my delight thanks to him I was presented with a vegetarian meal .👍 K. Harrington,Emirates,trip_advisor,['Assurance']
1106,Emirates to our rescue ,"THANKYOU so much for making my wife’s and I flights a dream, we had so much trouble with our booking agent (lastminute.com), would not recommend them at all. But Emirates were able to step in and sort things out, your staff are a credit to you, from the check in staff to the cabin crew you were all so helpful make my wife’s birthday to remember. We will be booking our next flights detect with yourself’s, THANKYOU for making our holiday.",Emirates,trip_advisor,['Assurance']
1107,Spirit is the way to go,"If you don’t need anything more then a backpack and a short flight, Spirit is the way to go. They run excellent specials that ease the cost of travel nowadays. Their staff was friendly and all of them had a smile on Their face. I found plenty of room in the seats. Would like if the seats reclined a bit but not worth paying more on another airline. My experience was wonderful.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
1108,Poor service and over experience,"I choose emirates over other airlines to travel with my kid to celebrate holidays in dubai. The flight was super full. Poor choices in entertainment. My kid wasnt given a welcome pack like always. The sanitation kit arrived half hour into air when it wasn't really needed. The point is to have it early. And why wasnt my kid given a toy/welcome pack. I requested the staff to allocate me a seat where there is no one on the third seat but they suggested o sit on the wings if i want that,which wS insulting. I later towards the end of flight found out when i went to lavetry that there were 3/4 rows towards the end of plane that has no passenger at all. All this makes me think emirates is cutting cost and i would rather travel by other airlines next time who value their customers.",Emirates,trip_advisor,['Responsiveness']
1109,Avianca carry-on size - Delsey st tropez carry on,"Hi, I'm traveling to Colombia from the US. Bought the international flight and plan to buy the domestic ones for carry-on only as well. [This]( URL is the carry-on I have. I usually have no issues traveling within the US but it tends to be too big for i.e. European and Canadian flights. From the website I saw that my carry-on fits the criteria but want to know how strict it will be. Thanks!",Avianca,reddit,['Responsiveness']
1110,On time,"Flight was as expected. Booked route with plane change in Houston, will book a direct flight next time.",SouthWest,trip_advisor,['Responsiveness']
1111,"CHEAP TICKET, CHEAP SERVICE","1 hour delay, 2 hours delay… still waiting in airport now 3 hours left, still waiting so refund? No just flight credit we wait 4 hours now cancelation so if you will use this airlines ready to delay and cancelations. Horrible service, cheap airlines made me and my family wait 4 hours in airport then they cancel flight, no refund they offered flight credit I tried to buy new one it’s more expensive and we have to stay in Tampa one more day. No refund",FrontierAirlines,trip_advisor,['Responsiveness']
1112,Great Flight,Great flights....really appreciate the fact they leave middle seat open. Loved the TV's on the seat backs. First time flying this airline. Airline staff very helpful...plane very clean. I will fly with Delta again.,Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1113,Review,"The staff were great but food wise, not so good. And my seat from london to dubai wouldn’t recline, they should check if these seats are in functional or not before flying. I really dislike the fact they like to take the blankets 30mins before landing as well the headsets too! Why cant u just wait for us to land???",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
1114,Long time customer / Photography Gear Stolen,"I was traveling back from New Zealand with a layover in Houston with an employee of mine travelling with me. The gate agent in Houston made my employee check one of his bags at the gate. This was a camera bag with some of our cameras and lenses in it. When we arrived in YYZ the bag came out on the baggage track it had been completely emptied. Around $5000 worth of gear missing. The main issue is not even so much the theft, every company can have a bad apple or two, whats worse is that Air Canada has done almost nothing to investigate or help in any way. Solutions are to send them an email, or contact police at both ends of the trip. They have no interest in helping their customer with the issue that happened while the bag was in their possession. We went through TSA inspection with the bag so evidence shoudl exist that it went missing while being put on or off the plane. AC is giving the runaround and not taking any responsibility, they have already started delay tactics and looking for any other reason it wouldn't be them. I am a long time AC customer, in fact, prefer them for all my flights our Canada, nearly 10-15 business flights a year.",AirCanada,trip_advisor,['Responsiveness']
1115,Quick Christmas Trip,"No a bad airline, surprised to see dogs in a seat... seems like a lot of family fly on here so its full of kids...but not bad seats, it was one of the top airlines for flying I guess",Delta,trip_advisor,['Tangibles']
1116,Spiralling service; ageing fleet; rip-off culture,"After Singapore Immigration forced me to book a return flight out of Singapore (anyone entering Singapore note: this is a requirement and you could be nailed like me if you don't have one); I booked one with Emirates, then later tried to cancel - only to discover the charges amounted to almost the cost of the entire flight. Be warned: the days of pandemic flexibility are very much a thing of the past, and Emirates' claim of having ""the most generous baggage allowance of any airline"" is as erroneous as any pretence re. caring about passengers, because their customer service and pricing has taken a nose dive in line with a new brand of corporate piracy. Pricing is galling enough considering how dated and uncomfortable their aircraft are, but it's only when you get lumbered with the small print that you realise how much you're being ripped off. Shameful. After 11 years of flying with Emirates, I will not be recommending them anymore (not that they'll give a flying f%!$ :)",Emirates,trip_advisor,['Responsiveness']
1117,"I'm trying to apply for a Ramp Agent position, but I keep getting automatically denied.","There are currently two Ramp Agent positions both in Omaha and Philadelphia that I both applied for. However, literally within seconds of me pressing the ""submit"" button for my application, I get an email saying that I have been denied because ""I don't meet the minimum requirements"".....which is impossible, because any able bodied person with a diploma/GED meets the minimum requirements for the job. At first, I thought it was because I wasn't a resident a of Nebraska or Iowa, something the Omaha position explicitly asks for. But on the Philadelphia position, no such question exists....and I got immediately denied from both positions. This email also doesn't give anyway to call or email back for clarification. I tried going through Customer Support to see if they could somehow point me in a direction, or lead me to someone to call or email, and the guy I talked to had me go through the ""Leave Feedback"" part of the website. I'll have to wait and see if that happens to go anywhere. Figured I'd come here as well, and ask if anyone has any possible advice for me, or maybe insight as to why I was automatically denied by the careers system. Thanks in advance.",Southwest,reddit,"['Responsiveness', 'Empathy']"
1118,"Flight was fine, pricing a rip off","Just to let everyone know that Air Canada is taking advantage of travelers. We had originally paid Air Canada over $1000.00 for our return tickets. This was to be done in 3 segments. The first segment, Mazatlan to Mexico City, was cancelled but we managed to find another means of transportation to make the connection on time. Though they were still providing the same flights to make the rest of the trip, they still charged us an extra $514.00. Their excuse was that it wasn't the same itinerary as the original, therefore, a new booking, and we had to buy new tickets at a higher price. Someone would think that we would get a credit rather than paying extra, since one segment of the entire trip was missing. Another extra cost was paying for a bus fare of $175.00 to make it to the first connection. Something should be done about this. Just hoping you will pass this information on to someone who will... Thank You, Marc and Suzanne LePage",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
1119,Best Economy airline ever traveled,"My first time experience with Emirates was one of the best .I travel economy but even though with economy is was one of the best in the world .The food and drinks they served you is incredible even though it not business class or first class . Entertainment wise ,they have hundreds of channel of movies, songs or even games for you and even provided you headphone,blanket and pillow during your long haul journey.Overall the service was awesome. Definitely would fly again with Emirates for long haul flight.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1120,Great Service,"Service was great on and off the plane, very friendly and helpful, seats quite comfortable, good selection of entertainment on board and food better than expected!",AirCanada,trip_advisor,['Responsiveness']
1121,Always pleased!,"We like to fly Allegiant, since we can fly non-stop to Bangor. All other lines have at least one stop. We now take our new puppy in cabin($100) but had no issues. Smooth flight and landing by pilot. It's worth paying a little extra for seats with extra legroom, otherwise can be cramped.",Allegiant,trip_advisor,['Tangibles']
1122,Love Jetblue!,"I have flown on nearly every airline in the US since the 70's and stopped flying a few years ago until last year. I flew on JetBlue for the first time today and it was amazing. The leg room, seat comfort and size, Delta and United especially United should copy JetBlue. Flying in a aircraft one should not be cramped in a small space and seats should be comfortable to sit in. Go JetBlue!!!! You have what passengers are looking for!!!!",JetBlue,trip_advisor,['Tangibles']
1123,Horrible Airline,Was supposed to take off at 315. Delayed to 350. It's now 420 and we haven't even left the gate. Something about a network outage but every other plane seems to take off fine. Typical service from spirit. Last 3 times I have flown either the flight is delayed or canceled,SpiritAir,trip_advisor,['Responsiveness']
1124,What a difference!  I loved loved loved flying business class.  The long flight is so much easier.,"When flying business class you are pampered. Arriving at your destination you feel more rested than economy class. No bathroom waits, free ear buds, free food (first choice) free drinks of any kind. You are the first to board and the first to deplane. We got our luggage very quickly as well. I don't think I can ever go back to economy again! When you add up all the extras in economy (seat selection, food drinks etc.) it really isn't that much more. The staff were attentive and sweet, I felt like giving them a hug as I left (but I didn't) lol",AirCanada,trip_advisor,['Assurance']
1125,Always late,"I have used twice them and never more. The both planes departures were with a big delay, so I lost my connection flight twice. Terrible organization and lack of any responsibility.",United,trip_advisor,['Reliability']
1126,"La peor experiencia en AVIANCA GUAYAQUIL, me","Tuve la peor experiencia de mi vida el 13 de dic/2023 en Guayaquil Ecuador, cuando hice el check-in, el empleado de AVIANCA que me atendió no me quizo dar el ticket de mi maleta, al preguntarle el porque? Me dijo, ya no se están dando... Le vuelvo a preguntar sino me da el ticket como reclamo mi maleta? Y me responde SOLO CON SU NOMBRE SEÑORA . Al llegar a mi destino final me acerco a retirar mi maleta y NO APARECE. De tanto insistir al fin atienden mi caso y para COLMO no me dieron ninguna respuesta favorable, es decir me mandan a mi a pedir los videos del aeropuerto. Me parece insólito que me den esa respuesta. La responsabilidad es de AVIANCA revisar o pedir esos videos y darse cuenta la clase de delincuentes que tienen trabajando. No me cansaré de publicar mi mala experiencia. Como dato extra ellos pueden comprobar también que yo pague el equipaje aparte de mi vuelo.",Avianca,trip_advisor,['Responsiveness']
1127,Partner of Air New Zealand,"We were travelling with Air New Zealand back to Australia, which entitled us to 2 suitcases each. When we checked in at Newark, we were told we could only have one suitcase each. The attendant was very rude & not helpful at all. United Airlines wanted US$160 for an additional case. The service on the flight was nothing special - not my preference of an American airline.",United,trip_advisor,['Responsiveness']
1128,Did they take our tickets to sell to another flyer for a much higher price?,"We used the United Airlines website to book round trip tickets to Quebec this past September. We have a lot of experience navigating all the major airline websites, having done so for many years. We selected our flights and inputted everything including our payment info. but received a message saying would not process try again or call us. We did that 2 more times and got the same message so we called. Long time on hold, finally talked to an agent. She eventually booked our flights but the price went from $1621 to over $4400. I said that's not fair, we had those tickets and United took them from us. Did they sell them at a higher price? A supervisor apologized saying the system updated before my transaction was completed......IF that's true, how's that fair to consumers. I asked UA if this was their business practice and asked for a full explanation of what happened but never received an answer. Instead, we received a few emails that said little and did not address the complaint. We felt they were stringing us along. We filed a complaint with the DOT and would highly encourage anyone else who has experienced this treatment to do the same.",United,trip_advisor,['Responsiveness']
1129,VERY dissatisfied,"1st class was a waste of money!! Had half the plane board b4 us (all regular seats) because they needed extra time to board (really 25 years old and super fit, but you need extra time to board???) And here we paid about $600 extra for early board. No privilege to the delta sky club like promotion/website description says! $1200.00 on a 2hr flight and no option to even pay a fee for the sky club? WOW? Is Delta THAT greedy?? Wi-fi didn't work... no on board anything... nothing worked... Completely shocked we paid more to have a mixed drink during flight. We could have paid for the $5 drink and saved $600 in basic economy and had the same service. PLATINUM delta card holder and starting to regret it! And to top it off there was chewing gum stuck under the armrest! Gross!!!",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
1130,Ms.,"I'm EU passport holder. I'll be transiting in US coming from Brazil. I have expressed my travel concern to the airlines I have received an email in which i was assured i can transit in US, however once called US border control or Chicago airport i got a very clear answer that due to restrictions i will not be allowed to transit in US from Brazil if I'm not an US citizen. The ticket was sold to me under false pretenses which is violation of customer right and the airlines can be hold legally responsible for doing harm to my mental health ( as I can't enjoy my vacation and barely sleep at night) as well as getting a fine for violating the customer laws under the laws of Illinois. I have called customer support asking to get a ticket transiting through any other country, I was talking to John and have recorded the conversation he informed that he will be transferring my call to to superviser, after waiting for 2 hours he dropped the call. I was waiting 2 hours. At no point I was rude to him. I will be asking legal help for this matter.",United,trip_advisor,['Responsiveness']
1131,Wonderful service,"We flew with Delta and they were great. Flight crew had such a great service, we were amazed. Thank you Delta for making our flight comfortable and appreciated.",Delta,trip_advisor,['Assurance']
1132,Direct Flights From Syracuse To Florida,It's always been difficult getting a direct flight from Syracuse to Florida but no Allegiant does it regularly. Very nice if you're only going for a couple days and don't want to spend hours in airports. Prices are quite reasonable as well and the flights seem to leave on time. We even returned ahead of schedule. The staff is very helpful and courteous.,Allegiant,trip_advisor,['Responsiveness']
1133,Some seats don’t recline,"On the New York to Madrid portion of our flight, neither my seat nor my daughter’s seat reclined. The seats in front and behind us were fictional. As the flight was full, we were stuck with the seats we had.",Delta,trip_advisor,['Tangibles']
1134,They are thieves - Worst Customer service,"We booked a flight for my mom and myself for Dec 03-2021 .The flight was cancelled and they didn't send any notification. Somehow, I found out because I open the application and then I was able to reschedule without penalty, but because my mom doesn't use the application we had to call the ""wonderful"" Avianca customer service for which we had to wait 40min (while listening 1 million times to same audio recording stating the same message of how wonderful and flexible they are for changing reservations). Once finally someone answered, they told us that in spite my mom and me were on the same flight, for her, was different case because she hasn't ""accepted"" the cancellation and that she had to pay a fare that was much higher of what she originally paid. We accepted and when we were ready to pay with the credit card the call disconnected! Nobody called us back. We tried to see if we could pay online but the website and email prompted us that we needed to call them again. We had to call back and WAIT 50Min. Then again someone put us thru same process and when the time to get the credit card info the CALL DROP AGAIN and NOBODY CALLED US BACK. WE HAD TO CALL FOR A THIRD TIME AND WAIT ANOTHER 50MIN!!. Then when we got someone in the line we told them we wanted to revert the reservation to the original date and they told us it was no possible. I asked for the manager in the line (they are located in El Salvador) and again told us that the agent should have warned us about this restriction. As didn't recall the agent saying anything about this, they said they would open a case to LISTEN TO THE RECORDING and demonstrate that they warn us this would take several days.... BASICALLY WE LOST OUR MONEY (around $400 Dollars) AND THE RESERVATION. NO REIMBURSEMENT, NOTHING. THEY ARE WORST. DON'T TRAVEL WITH THEM.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1135,Great flight,As usual our flight was packed - and even though it was sold out - the flight attendants were friendly and very accommodating.,SouthWest,trip_advisor,['Responsiveness']
1136,Unreliable company in case of a disaster,"In September-October 2023, my wife and I traveled to Israel and Turkey. Our flights from Vancouver BC to and from Tel-Aviv were on September 15 and October 16 respectively, and then on September 19 and October 9 respectively, we were flying from Tel-Aviv to and from Istanbul (by Pegasus). So, we spent 3 days in Tel-Aviv, then flied to Istanbul, spent 20 days in Turkey, and on October 9 were supposed to fly back to Tel Aviv, but on October 7, the war started, so we decided not to return to Tel-Aviv. We had to make the decision on October 8 in the evening. We cancelled our return flight to Tel-Aviv (and Pegasus refunded us for the leg). The situation was evolving, and at the time, Air Canada cancelled their flights from Tel-Aviv to Vancouver only for a week ahead, and on 16th, the flight was still scheduled. We called Air Canada from Istanbul and asked them to change our flight, to fly not from Tel-Aviv on 16th but from Istanbul on 12th. The Air Canada changed our flight per our request to the other shared Air Canada flight (operated by Lufthansa) from Istanbul to Vancouver via Frankfurt. However, they said that since their flight on 16th was not cancelled yet, they charged us additional $2000 for the flight change, plus another $500 penalty. When we returned to Vancouver, we contacted Air Canada and asked for refund. By that time, all the Air Canada flights from Tel-Aviv were suspended. They refunded us $500 penalty, and also gave us another voucher for $500 as a ""good will gesture"". However, they have not refunded us the whole $2000 amount, and the reason for that, as they told us, was that they would refund it only if the flight by which we returned to Vancouver would be operated by Air Canada, and because it was operated by Lufthansa, they refused the full refund. This was very frustrating. We specifically bought our tickets through Air Canada in the first place because we thought it is a reputable company and expected that in case of a disaster, we could account on their services and assistance. We will not make such mistake again. The Air Canada is no longer a reputable company to us.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1137,Need Help w/ my Upcoming Flight!! FFC?,"So I have a future flight in mid May and returning in mid June. I booked a round trip flight from TPA to HKG for $3638 round trip for 2 persons, through Chase travel for United. I now see a flight thats cheaper and more convenient (10 hours less and less transfers), but I have called into chase travels and united; its going to cost $200/ticket if I change the flight with Chase Travels, or $350/ticket if I change/cancel the flight with United. But when I go online and cancel the flight myself, it shows that I will get $3638 back as future flight credits, and it does not say anything about a changing fee. But I was assured by United representative on the phone that there is a fee. I don't really know what to do, any advices? edit\* forgot to mention: I booked basic economy, so I can't change/cancel flights after 24hrs edit\*\* image [ URL",UnitedAir,reddit,['Assurance']
1138,Simply the BEST!!!,"Every time we fly we go with Southwest if possible! Staff is amazing, planes are clean, few delays and a fun experience. You need to understand their boarding policy to get a good seat, but other than that it’s been pretty stress free! And we were flying with 5 kids!!",SouthWest,trip_advisor,"['Responsiveness', 'Tangibles']"
1139,Mr,The service was very good the crew was super friendly And they was treating everyone as a first class,AirCanada,trip_advisor,['Assurance']
1140,Everything is a fee or a tax. Nickel and dimed until broke.,"No. Just…no. The customer service is so bad you have to pay for it, along with everything else. Run…",FrontierAirlines,trip_advisor,['Responsiveness']
1141,Delta Travel Credit cards ,"Hello All, I’ve been looking to get a Delta Amex card however I am unsure if they are worth the annual cost and which Amex color to get. Also bear in mind, I already have a normal platinum card. I have a few questions, what are your thoughts and experiences using the delta credit cards? If you don’t have one, which one are you contemplating buying ? Are there other brands that offer these delta cards? and how do they compare ? Oh one other question, if I have my platinum, what is the best way to use my Delta Card to complement and make value from both? Thank you in advanced :)",Delta,reddit,['NA']
1142,DO NOT USE SPIRIT AIRLINES.THEY DO NOT CARE ABOUT YOU!!!!,"DO NOT SPIRIT AIRLINES,DO NOT USE SPIRIT AIRLINES! They are the worst airline .They behave as if they are a third world Bush Airline.Our flight got delayed on April 17 coming from Atlanta.We missed the flight from the same airline by 30 minutes.Next Day .They rebook us today ,now the plane they scheduled for ,left Orlando Airport for Ft Lauderdale late,when we reach at Ft.Lauderdale ,the staff in the airplane allow us to leave first and told us that they were holding the flight going to Montego Bay for us.When we reach the other counter hurriedly, the other spirit staff told us that the plane left.Lack of Communication or lies,from the same Now we are stranded ,they refuse to get a Supervisor,the ticket agent nasty and rude.I want my money back and the money for the hotel in Jamaica. This airline is a piece of Garbage.I am writing the Department of Transportation,the FAA,the Secretary of Transportation for their ineptitude.I am planning to sue them too .Do not use them if you are going in vacation.They will ruin your vacation like they ruin mines. PLEASE BE AWARE.DO NOT USE THEM !!!!!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1143,Inexcusable,"Absolutely inexcusable. Left my son, daughter in-law and 2 small grandchildren high and dry and searching for a way to attend my wedding after cancelling their flight and rebooking them to the next day (the actual day of the wedding) with no notice. They also canceled the return flight with less than 12 hours notice. Nice to know that they have provided food vouchers for the future flights. Gee thanks! And thanks for the offer of Amazon gifts card in lieu of any type of refund, meaningful apology or accommodations while they try to find their way home. Shameful that they are able to get away with this type of behaviour. Their lack or care or committment to their customers is apalling. I will be sure to never fly Air Canada again. I wanted to give them a zero rating but the app will not let me. Zero is what they deserve. I feel sorry for the overworked employees who are told to offer as little compensation as possible.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1144,Great Flight,"First time in over 10 years I’ve been on southwest. It was a little odd to queue up on sections and where I was in line, I figured I would not get the seat I wanted. Wrong! Got the row I wanted. Flight crew was awesome! Would definitely fly them again!",SouthWest,trip_advisor,['Responsiveness']
1145,"Servicio bueno, percios altos","Es una de las mejores aerolíneas por un servicio de caliad que prestasn no osbtante por un vuelo tan corto y rapido, sus precios son mas altos que la media del mercado, cuya relación calidad precio o está justificada.",Avianca,trip_advisor,['Tangibles']
1146,Decent flight,The flight was decent. I paid more to reserve a seat and it had plenty of legroom. The flight was delayed by almost an hour with delays on departure and on arrival. This flight was as good as any other economy flight I've taken recently.,JetBlue,trip_advisor,['Reliability']
1147,What  a difference from BA and AA,"25 years ago, I had a bad experience with Delta. I vowed to never fly Delta again. Over last year, I read the chatter in the business press about Delta taking the opposite strategy to AA and BA who have a monopoly for direct flights from PHX to LHR. My flight was half the price, it stopped in Detroit, so easy. Ditto on return in MSP, so much easier than PHX as entry into US. And Delta kept my miles from 25 years ago (BA does not), and I now receive emails from Delta CEO (not BA after 20 years of flying BA). Just one request, please serve evening cocktails before the dinner service. You can still monitor consumption, and this would be so much more civilized. FYI, BA dinner is 90% carbs to fill you up. Delta is 50% and delicious even in coach. I will be back.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
1148,"Quick, Safe & Pleasant","55 minutes in a clean, air-con plane is the way to go to Camaguey from south Florida on JetBlue, Cheaper than American Airlines!!",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
1149,Great experience!,We just flew from atl to nyc and eventhough there was a delay in the flight I was pleased with the leg room in the Seats and the snacks provided which were free! I will definitely be booking again with jetblue for a future flight!,JetBlue,trip_advisor,['Tangibles']
1150,Never again!,"Frontier cancelled my flight fifteen minutes prior to scheduled boarding without explanation or assistance of any kind. I was stranded in Philadelphia for the night. Once I finally got home on another airline (requiring expense of another fare), Frontier only refunded me $46.00 when my original fare was $251. Terrible service and I will never again use Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
1151,Direct flight and inexpensive,The flight was packed. Lots of vacationers heading to warmer weather. Plane arrived late disembarked and reloaded. Seats and floors were dirty. We traveled with our dog for the 1st time. He is 12lbs cost more than our tickets. Then we have to stick him under our seats. No room for your own feet. Very cramped seats and little leg room already. There was in flight service for $$. And flight is short so we managed. It’ be better if for the $ the dog could be in his carrier on a seat.,Allegiant,trip_advisor,['Tangibles']
1152,This Airline sucks,This Airline is not a good airline. I understand things happen with flights but they didn’t notify me that my flight was delayed over two hours. Then it was two more hours that and they said our plane was at the airport but they were trying to locate the flight crew then an hour after that they canceled the flight due to weather which can’t be because the flight going to the same city that was due to bored after my flight boredom and left. So now I’m stuck and this airline offered nothing not even an economy plus ticket for the next day flight. Also when they tell you that u can have one carry on and one personal item don’t believe them because even though your bag fits in the sizer they might have you on a extra small plane and you will still have to check it.,United,trip_advisor,"['Responsiveness', 'Reliability']"
1153,Baggage ,"They dropped the weight limit for your bag. It went from 50 lbs to 40 and my bag was 48 so they then charge me 79 extra dollars, I had already prepaid for the bag, I see how they make their money. I went through Travelocity for the flight cause I knew flying with them would cost. Next when I do fly I will check what airlines the different agencies book with. I don’t want to fly with them ever. Thank you.",SpiritAir,trip_advisor,['Tangibles']
1154,Mr,"Air Canada is likely ranked #1 in some items, but they certainly rank #1 in “airline most likely to cancel a flight” or “airline most likely to be delayed” Absolutely the worst at maintaining schedule.",AirCanada,trip_advisor,['Reliability']
1155,One ofvthe best....,"Nice Airline, good service, best legroom and entertainment. For Service you must call to much. The Entertainment isnot in all planes the same",Emirates,trip_advisor,['NA']
1156,"Delta, My Choice",Flying Delta Airlines has always been a pleasant experience for me. Staff and crew are most friendly and helpful. They treat you like family. Other than weather related delays there flights are usually one time if not a bit early. The seats are comfortable. Flight attendants are most helpful. I'll choose Delta over other airlines any day.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1157,Absolute Worst - Never Again,I’m very big on customer experience and justifying cost. I believe that if you are going to charge ridiculous rates you better provide the same level of customer experience. Every encounter that I’ve had with this airline has been completely horrible. I’m not sure how such a company is still in business. Just my humble opinion.,FrontierAirlines,trip_advisor,['Assurance']
1158,Poor communication,"Here at Atlanta , Georgia airport. Since spirit airline was delayed an hour from Las vegas so of course our flight from our lay over which is Atlanta to Philadelphia already left while were still flying. And then just told us to walk all the way to gate E1 for your flight which is 5 miles walk and then was told that spirit rebooked you so you have to walk back and go to the check in counter which is downstairs near the baggage claim and which is 5miles walk again and made it and informed that spirit bought me a ticket to american airlines which is flight at 840pm lay over at charlotte and wait til 1050pm flight to Philadelphia. Very poor communication😢😢😢",SpiritAir,trip_advisor,['Responsiveness']
1159,flown a few times with Delta,"we have flown a few times with delta and have had a great service, meals drinks comfort, check in, we can not fault this airline",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1160,Ella slabbers from emirates! Very helpful!,Ella slabbers was a phenomenal support at the airport Schiphol! Emirates is lucky to have such a dedicated staf!❤️,Emirates,trip_advisor,"['Assurance', 'Empathy']"
1161,Seats switched without notification. Staff couldn’t care less.,"After paying to select our seats on a long flight and storing our boarding passes in our Apple wallet, we learned after we boarded the flight that our seats had been switched and we were never notified of this change. We were given what most would say are the worst seats on the plane (the last row) and since the flight was full the only choices were we’re given was to sit down or get off the plane. I have never had this happen before but it didn’t seem so unusual to the unhelpful JetBlue staff. So my advice is to double check your seat seledtion with a JetBlue rep before boarding a flight or better yet, consider a different airline.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1162,What is going on with this airline?  No customer service!!!!,Their customer service is a disaster. They emailed me of a flight change that will mess up the start and end of my trip. The links they provided don't work and customer phone service is so backed up they won't even put your call on hold.,AirCanada,trip_advisor,['Responsiveness']
1163,Running like animal farm,"Avoid Delta airlines at all costs they’re running it like animal farm!, I was blackmailed at the window to spending another 2k",Delta,trip_advisor,['Responsiveness']
1164,Excellent service,"Staff, meals, details, service, timing, smiles, multimedia and everything was perfect. Thanks to the staff from DL127 who where extremely friendly. Quality of food was excellent and on time. We even had mimosas. We will fly again with you.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
1165,Bad deal for Vegetarians,"Took the 0655 early morning flight from Dubai to Riyadh. Although I, and two other colleagues, had pre-ordered a vegetarian meal, all that was on offer was a non-vegetarian breakfast. To add to our woes, the flight attendant had a 'take it or leave it' attitude, saying that there was only one type of meal on this sector. So much for the image of Emirates! Many smaller airlines in several other geographies offer vegetarian meal.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1166,Terrible customer service,First off I only gave spirit a 1 as zero was not an option. My flight was canceled as we were on the plane and on the runway ready to take off. They discovered at that point there was mechanical issues. So first of all they put all of our lives in danger by putting us on a malfunctioning plane. They could not get another plane for us so they canceled us and sent us on our own to find a way home. They offered me vouchers (3 $50 ones which didn’t even cover my luggage check let alone my tickets) to be used within 2 months of the date since I couldn’t wait 31 hours until their next flight to KC. I get one vacation a year and this was it. I will not get to have the chance to even use these. They didn’t try to find me another flight or even make it right. I ended up standing in front of the United airlines bawling my eyes out as I needed to get home to my toddler. They were so gracious to get me on their next flight out that was leaving in an hour (so I had to rush to make it through TSA and get to my gate) but I had to pay $950 for last minute flights and I got home 13 hours after my original arrival time with a connection and my spirit flight was a nonstop. I’ve called 6 phone numbers and every one of them gives me another number to call. I finally was given a complaint website but what good is that going to do me when I can’t talk to a real person and explain the financial hardships they have caused me and that I wasn’t even reimbursed for my luggage or the entire flight. There was no compassion in what i or anyone on my flight was going through. Had this been one of them I would like to think that they feel the same way about how terrible we were all treated as human beings each with our own stories of why we needed to get where we were going and the urgency.,SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
1167,Poor Managment at JFK,"The managment at JFK representing JB was disrespectful, unsympathetic, uneducated and arrogant. Mathew and Tony were anything but sympathetic towards my situation; I missed my flight due their employee not updating the monitor. I rely on the monitor because I am disabled and have partial deafness. Mathew and Tony told me that I should have used my “other senses,” in order to know that my Group was boarding. The monitor was functional and showed Group A boarding until it all of a sudden changed to “door closed.” Their employee was not doing their job and the managment actually blamed me. Their ignorance on disabilities and unprofessionalism should be dealt with; demotion. Jet Blue, you are prejudice to the disabled. I highly recommend that you look into this.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1168,"En general es buena aerolínea, aunque hubo retrasos en dos vuelos","Los servicios son razonablemente buenos, la mayoría de los aviones son lo bastante modernos como para tener pantallas individuales. Hubo retrasos en un vuelo y perdimos la conexión, en el aeropuerto el personal nos estaba esperando con los nuevos pases de abordar pare el siguiente vuelo. Personal atento.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1169,Highly unsatisfied,If you are anything above 6'0 just don't do it to yourself. My biggest gripe was the lack of communication and the fact that they waited until the morning of that our flights would be canceled coming back from DFW to Chicago. On top of that they wouldn't have another flight leaving out for the next four days and still couldn't guarantee that we'd make either if those. All the while other flights are still leaving out with different airlines. They'd isn't want to give me a refund at first saying they would offer a credit f.o.h. not when I was forced to rent a car and drive 15 hours in a blizzard across five states just to make it to work the next day never again!,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
1170,A total of 6 bags out of 8 bags checked-in were lost during our round-trip.,"We check-in two bikes and two bags on our way to Hawaii and on our way back to Montreal! On our first trip they lost the two bikes and they had no idea where they were! Turns out they missed our connection and were stuck in New York! On our way back, both our bags and bike has been delayed and we still don't have any update 24h later. We called for help, and the lady wasn't helpful at all. Also there were no meals at all on a 10h flight. They have 0 vegan options. The entertainment is very limited.",United,trip_advisor,['Responsiveness']
1171,"Somos personas !! NO bolsas de papa 
AVIANCA UNA VERGÜENZA!!","Hoy pase uno de los PEORES momentos de mi vida gracias a la Aerolínea Avianca. Nuestra conexión Lima - Bogotá salió en hora 11:05 sin ningún inconveniente, pero al momento de llegar a destino el Capitan informa que por inconvenientes técnicos y fuertes vientos en la cola la aeronave no podría aterrizar en Bogotá por ende nos dirigíamos hacia el aeropuerto de Cali. Llegamos a las 14:00 hrs y desde ese momento estuvimos encerrados en el avión durante 3 horas. Las tres horas más largas de mi vida, en las que NADIE nos daba una versión oficial de lo que pasaba con el avión. Vimos reiniciar el sistema operativo más de cinco veces y desfilar una comitiva de técnicos, cambiamos de tripulación porque supuestamente excedían sus horas de servicio, nos decían que el sistema de navegación no funcionaba por ende el piloto no tenía visual para hacer un aterrizaje pertinente, no podíamos hacer uso de los baños, ni podíamos contactar a nuestros familiares. Hasta este punto había un avión lleno de gente en pánico, molesta y la versión de la tripulación era “todo el que se baje deja de ser responsabilidad de la aerolínea”. Esta queja va más allá de una simple denuncia por un mal servicio, hoy día jugaron y atentaron contra los derechos y la vida de muchas personas, lo lamentable que manejaron la situación con una serie de mentiras y nos faltaron el respeto, como si los pasajes hubieran sido regalados y nos estuvieran haciendo un favor. Más que una remuneración exijo una disculpa y sobre todo un mejor manejo ante este tipo de situaciones. Señores ustedes no están transportando objetos, están llevando personas, con derechos y familias, que esperan llegar sanos y salvos a su destino y por eso depositan su confianza en su empresa. Pd.: Después de 7 horas estoy sana y salva en Bogotá. ESTA EXPERIENCIA VIVIERON MIS HIJOS EL DÍA DE AYER . SÁBADO 13 DE OCTUBRE DE 2018 ( esta experiencia está relatada por mi hija, Sonia Barba Saucedo) ME ACABAN DE INFORMAR QUE HOY, DOMINGO 14 DE OCTUBRE DEL 2018 , ESTÁN DEMORADOS NUEVAMENTEAHORA RESULTA QUE EL VUELO QUE NOS TENIA QUE LLEVAR DE BOGOTA A ARUBA NUEVAMENTE NO PUDO ATERRIZAR EN BOGOTA Y SE FUE HASTA LA CIUDAD DE CALI. POR ENDE TENEMOS UN RETRASO DE APROXIMADAMENTE DOS HORAS. ES UNA VERGÜENZA QUE DESPUÉS DE LA SITUACIÓN DE AYER HOY SE REPITA EL PROBLEMA Y NOS TENGAN DESDE LAS 5 AM EN EL AEROPUERTO SIN LLEGAR A DESTINO FINAL. ( hoy nuevamente relatado por Sonia Barba Saucedo , en su Facebook)",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
1172,Great Flight,"Our trip on Delta was very nice. I was a first time flyer, so had a lot of apprehension, but it was a great flight. The attendants were very kind and polite and took care of our needs and the pilot kept us informed of impending turbulence. The seats were comfortable. I would defiitely fly with them again.",Delta,trip_advisor,['Assurance']
1173,"I do NOT recommend Spirit, don't fly it!","As my own customer experience I don't recommend Spirit! Two flights got canceled due to ""crew"", we ended up flying with another airline. Stay away from Spirit, they are definitely a no no!",SpiritAir,trip_advisor,['Reliability']
1174,Service and comfort excellent,I had the privilege to fly in the A380 business from HKG to LHR return. I found the A and K seat had the most leg room and away from the aisle. The comfort and service was excellent. The choice for food was excellent and they are very happy to serve you additional food during the flights. Sometimes its nice not to eat when they serve dinner but to eat later into the flight. There are wonderful bar snacks if you are peckish and of course they are happy to whip you up a cocktail or serve you champagne. The staff were super efficient and friendly. Plenty of overhead space for hand luggage. Of course when transiting in Dubai there is even more food to had in the lounge! I was very impressed by the quality of the food in the lounge at Gatwick. I had a red curry with rice and few veg followed by the most sublime mango and passionfruit panna cotta. Even somebody else was commenting on how fab it was. Everything was on time or even early. The cars in the UK that picked me up were on time and the drivers were friendly but courteous.,Emirates,trip_advisor,['NA']
1175,Terrible all across the board,"Flight was delayed. Staff was condescending and borderline rude. They kept the lights on for most of this nighttime flight and then have no gate to unload at. Absolute trash, might as well walk",SpiritAir,trip_advisor,['Responsiveness']
1176,Delay at check-in,"I traveled 3 1/2 hours to get to Traverse City to have a direct flight to Minneapolis. I arrived almost 2 hours early and was glad I did. There was an intern at the check in counter with a regular staff member. They had a family that was sending 2 children on the plane by themselves. Clearly, this situation took more time, but I stood in line for over 30 minutes. They tried to get more help but that person was called to the back. Finally, when the line moved, another man in line had 4 large boxes that each had to be taped together and checked. This was just ridiculous. Eventually, when I got to the counter to check my two bags, the staff person said I couldn't check my baby pack- n -play without having a baby with me! I was taking it to my daughter's for her! She did let me check it but it was a surprise. I would like to check this policy. Everything else went as scheduled.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
1177,Christmas,Miss katherine Carrasco was terrible in her service When I asked how do i get my luggage tag She said : figured out or for that information you have to pay $25 It was just a question 😳😳😳😳😳😳😳😳😳😳😳😳😳😳 Figured out!!!!!!!! REALLY????,FrontierAirlines,trip_advisor,['Assurance']
1178,Travelled with wheelchair and was helped at all places.,We plan accessible destinations for handicapped travel. Excellent service and help by Avianca including making connections.,Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
1179,No more budget airlines,"Our flight time was changed from early afternoon to early morning, and communication of this was horrible. I was used to airlines texting or emailing clear communication regarding their flight changes. Frontier's was about as clear as mud. I attempted to reach a live person by phone regarding the flight but that was impossible: bot chat, email or nothing. The flight itself was as expected for a bare-bones service. But at this point I simply can't handle all the cuts that low-cost airlines have made to customer service, customer experience, and travel assistance.",FrontierAirlines,trip_advisor,['Responsiveness']
1180,Best Air Canada flight,For all the fights my wife and I have taken . This 16 hour was by far the best. Very smooth and comfortable flight.The flight attendants were excellent and very attentive. Would definitely recommend Air Canada.,AirCanada,trip_advisor,['Assurance']
1181,Cheap seats,No frills here but gets you where you want to be. No problems easy flight. Plane appeared clean and in good condition.,Allegiant,trip_advisor,['Tangibles']
1182,Only airline i like to fly on,"No problems, smooth ride all the way to Anaheim. Had a stop in Vegas. Flew back from San Francisco, flight was overbooked and crowded on this one from Phoenix to Louisville. Alot of crying kids.",SouthWest,trip_advisor,['NA']
1183,Austin to Pittsburgh,Cheap price. Flight was great. No hassle check in was a time saver. Recommend to travel light. Would take this flight again.,Allegiant,trip_advisor,['Tangibles']
1184,They changed my flight!!,"I love Southwest and use this airline whenever possible. When I originally booked this flight I booked a flight one layover and it was scheduled to take 7 hours. The day before when we went to check-in we realized it had been changed to 2 stops and a 9-hour journey. Saying that however and in light of the health emergency going on in the country the staff was fantastic, and everything went smoothly. The flights were not full and they encouraged us to spread out on the flight. thumbs up to Southwest during stressfull times.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
1185,Worst in my life,First and foremost I couldn't believe the manual was missing when the stewardess was explaining about the evacuation procedure etc it's filthy no leg room three seats no food or beverage but for a fee..they ask for money to eat and don't have wifi or any entertainment take that money and do better..so taken care of business for a job good luck bring snacks and bring any way to get internet or you doomed.. never again will I be flying with them..cheap or not this is bad,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
1186,"Bait and switch, horrible customer service",We bought tickets three months in advance to see my best friend‘s father a month later we get an email that the flight has been completely changed both going there and coming home. The flights were crazy outrageous ridiculous flights so we changed them to something closer that worked better for us. Then they change the outgoing flight to Rhode Island again. And this time we left it the way it was changed. Of course the flight going out there we sat at the gate delayed for an hour so then we could not make the connection in Baltimore to go to Providence so then we had to wait in the airport for eight hours! Nothing that they can do they said. if they would’ve held the connecting flight 10 minutes we could have made it on as well as the other customers. I will never fly Southwest again and I will keep my eyes open to see if there are any lawsuits headed their way for this bait and switch operation that they are running. If any other business did this they would get sued. You buy a car online you go to pick it up and it’s a truck. Same kind of thing.,SouthWest,trip_advisor,['Responsiveness']
1187,Inflight meal selection availability,Inflight entertainment is very good with a wide range of movie/tv/music/gaming options. Seats were comfortable for the class of travel and the toilet facilities kept clean. The issue I have is the inflight food selection availability as I fly this route on a regular basis. There are always two selections for the regular food and many times the one I want has run out even if i'm sitting only three rows back from the front of economy.....how can this happen?? I've tried to pre-book my economy food but that is not an available option......so i'm now bringing my own food on board as I'm tired of being told that I can have the kiddie selection as mine has 'ran out'.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
1188,Abby Ramsarran,This review is to simply let corporate know that your Denver supervisor Akeem Gardener is an absolute blessing to your company-he is such an amazing problem solver who stays calm and collected-Akeem goes above and beyond for spirit passengers with great ease and organization-Akeem is the very best for your company-please acknowledge Akeem for all he does x,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1189,Great flight!,"I was expecting an average flight on United from Washington Dulles to London UK but was pleasantly surprised. The plane itself was quite modern with wonderful IFE. So many movies that I didn't have time to watch! My touchscreen did have some issues when I wanted to rewind or forward scenes. The crew were all friendly considerate and really courteous. The flight was probably less than half full. A lot of people had entire rows to themselves, probably due to reduced travel because of the coronavirus. I managed to rest on the flight. The food was tasty and they even served yummy vanilla bean icecream. Despite the turbulance, the pilot got us to London on time and luggage was promptly available after immigration. Well done United! I am looking forward to having the same experience on other United flights.",United,trip_advisor,['Assurance']
1190,Wonderful flights and attendants at a great price too!,"Very caring attendants and pilots. although it was a full plane, the flight was smooth and comfortable and a great price! Smooth flow from getting my tickets to boarding and flying, nice experience!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1191,Delays / Cancellations / Unsafe Mishaps,"Allegiant Airline is on borrowed time. Whoever flies with them - you must be those people who don't care if you live or die, or if you get to where you're going on time, or if you get to where you're going at 1 AM. or if you pay 200 dollars more than the online posted airfare. May as well fly standby at premium cost and bring your own parachute. They should be shut down.",Allegiant,trip_advisor,['Reliability']
1192,The worst experience,After a 24 hour journey we were forced to sit on the tarmac after landing for over 2 hours because the aircraft at our gate didn't have staff to start boarding. A classic sign of a company that is poorly ran by people that get paid too much,Delta,trip_advisor,['Responsiveness']
1193,Best airline I have ever travelled,They have the best service in the industry. Very very good aircraft and excellent service. I really really really appreciate their service. I have travelled one leg with westjet. West jet have the worst service in the entire universe. 100% i will recommend Emirates and i will never ever recommend west jet.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1194,Reasonable fares,"Orderly boarding, friendly attendants. No problems whatsoever. Only negative was the fact that there were no empty seats.",SouthWest,trip_advisor,['Responsiveness']
1195,Buyer Beware!,"Not that this airline is unique in any way, but those seats were tight! There is just NO way to be comfortable. Thank goodness my flight was just under two hours. I suppose that I am thankful that I had an aisle seat so at least I could extend my leg into the aisle. However, there is a price to be paid to selecting your seat. For me that cut into the good feeling over the price I purchased. I was very pleased with the $82 fare but seat selection was $25!!! I chose not to pay the fee so the desk attendent selected my seat for me. I would have cringed over a middle seat but I was willing to take the risk due to the anticipated length of the flight. Buyer beware!",Allegiant,trip_advisor,['Tangibles']
1196,Don’t pay for seat selection,"Apparently delta has started automatically reassigning seats, regardless of whether you pay to choose them or not. Sometimes if you bother to contact them they can switch it back, sometimes not… they split up my husband and I and our 1&3 year old… I had to contact them twice to get the kids and I together but not my husband. Ridiculous",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1197,Air Canada Leaves You Literally Stranded !!,"I have had many poor experiences with Air Canada. Any time of the year, short, domestic flights are cancelled out of no where and the AC staff are extremely unhelpful. This December I travelled with AC to visit family before Christmas. My morning connection was good and on time, but when I got to Toronto the nightmare started. Immediately on arrival, I was notified that ""maintenance issues"" delayed my flight from 1200 to 1500. The only other flight that morning was oversold, so I was not accommodated to that (makes sense). Then I was notified that weather issues in Vancouver delayed the flight to 1600, 1630, then 1700 before they finally pulled the plug and cancelled the flight. Keep in mind, at this point I was waiting at the gate for 6-7 hours already. I received an email update stating that the flight was cancelled and AC would send a follow-up email with my new booking. No such email was ever received. I was given a pamphlet with a number to call to reschedule the flight. When calling, you are met with a voicemail stating ""our call volumes are full, we are unable to take your call"", then it disconnects. The staff instructed me to wait in a line outside of the terminal to speak with AC staff (note: there were no staff to talk to - this line was for phones to directly call AC booking). Myself and roughly 300 other people waited in this line for 3 hours until one staff member came around with a different pamphlet. This pamphlet had the number to the direct booking - the same number as the one we were all waiting in line for during the past 3 hours... When I pointed this out to the employee, asking ""why wasn't I given this number when my flight was cancelled?"", she simply smiled and literally walked away. I managed to book a random flight and pay out of pocket as AC refused to reimburse since ""it wasn't rebooked by them"". Also, I was on hold with AC bookings for 1.5 hours. The earliest flight AC informed me I could book was 2 days after my original departure date. Also, no accommodations were covered as this weather issue was ""out of their hands"". Absolutely outrageous. Next trip, I will literally drive from Vancouver to Ontario - I would likely get there faster. *Note: I also place partial blame on Pearson Int. Airport, as they are notoriously disorganized and completely understaffed. For such a large airport, they are doing an injustice.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
1198,Oldest Cross Country Plane,"This had to be the oldest 737 in United’s fleet. This plane must have been from the original line of planes coming off the assembly line in Seattle. Everything was jiggly and creaky. The only upgrade it seemed United had time for was to push the rows of seats closer together. Just another example of airlines seeing how poorly they can treat their paying customers. This flight sparked another letter of complaint to the FAA: the only solution is mandatory federal standards for seat width, pitch, and comfort. We have to be the change cause airlines do not care as long as they make money. We need to MAKE them care.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
1199,JetBlue has gone downhill,"This was the second time in a matter of months that JetBlue has had us at the airport until late at night - delaying, delaying, delaying - and then canceling with no space to get passengers out the next morning. JetBlue used to be my go to airline. No more. I haven’t been on an on-time JetBlue flight in months. The first time this happened, they said to expect travel credit in our email in two weeks. It didn’t show up, I called, and still never got it. Last night they, they offered nothing for the inconvenience. I had an event that I had to be in DC for. I had to buy tickets on American to fly out the next morning and paid last minute pricing, plus $30 parking in Boston to wait for my flight to be canceled, plus $300 hotel room in DC that wasn’t used. NEVER AGAIN JETBLUE!!!",JetBlue,trip_advisor,['Responsiveness']
1200,Very efficient airline,"VIP lounge at airport is new. Very clean. Check in went smoothly until the last minute when we had to wait 20 mins for a couple who arrived late, otherwise we would have left earlier. Two choices of hot meals, snacks beverages anytime. Cheerful and polite airstaff.",AirCanada,trip_advisor,['Responsiveness']
1201,Heading home,The service was great much more leg room on the plan. Flight attendant was really nice and service was great also.,AirCanada,trip_advisor,['NA']
1202,No assigned seats???,"How do you not have assigned seats on an airline as an option? Boarding is based on when you checked in for your flight, so if you check in late (because you are on vacation) you get whatever seats are left on the plane. Fine if you are traveling alone and do not care about sitting in a middle seat. But not fine when traveling with family and children. Awful experience.",SpiritAir,trip_advisor,['Responsiveness']
1203,Great Flight,First time flying with Spirit. Overall great experience. Very friendly and helpful staff. Cabin was spotless. Great price! Will definitely fly with Spirit again.,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
1204,LOVE JETBLUE!!,Love the big seats they have with tons of space. Each person has a monitor and free tv. Love the free wifi and delishous snacks they provide. The staff was very friendly. The check in and boarding process was a snap. I tell everyone Jetblue is hands down the best airline. I hope they are planing to do international flights to Heathrow that would be a serious game changer.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1205,Great airline,I fly frequently and highly recommend jet blue. The staff is very friendly and attentive. The snacks are free and the direct TV is always on. I always get my texts with the free wifi as well. Morning flights are typically nearly also.,JetBlue,trip_advisor,['Responsiveness']
1206,Ruined Christmas,"Christmas is a time for being with family, a time of happiness, a time for making memories. This is a memory my family and myself wish we could forget. We were scheduled to fly out Wednesday morning on flight 80 only to find out our flight was cancelled for unknown reasons. We were automatically book to fly out on Thursday rather than later in the day. After several us tried speaking to the robot customer service reps via chat we find out the reason was due to “a mechanical issue”. Here we are on Thursday ready to go, we make it to the airport, get to our gate and out flight has been delayed because the earlier flight is being delayed leaving O’hare. Some time goes by and I happen to be walking around and noticed our gate has changed with another delay. We never heard any announcements that the gate was changed so we head to the new gate. We aren’t there more than ten minutes and hear from other passengers the flight just canceled again. We get the official word over the pa and everyone is irate. People demanding answers we find the reason why the flight was cancelled was for the same reason the flight was cancelled the day before, No pilot! So not only did Frontier lie to us about the cancellation Wednesday they have pilots that don’t feel it is necessary to show up to fulfill their job requirements and especially at a time where people are trying to get to other family members or spend a family Christmas vacation. We also find out the earlier flight to the same destination Frontier overbooked 15 passengers so they kicked 15 off and bumped them to the flight my family was going to be on. Some of those passengers had family on that first flight that took off and some had luggage that went but now those passengers are left stranded trying to get either to their loved ones or their luggage. There were over 100 passengers that were affected by the decision of a pilot to not show up for work, and that was the explanation we received is the pilot didn’t show up. And because of this there were passengers left scrambling trying to find a way out, kids crying knowing they weren’t going and ruined Christmas’. When we got home after having to cancel our trip altogether we find out that the flight we were supposed to be on 7080 was another lie and that the flight was never intended to happen. That aircraft has been out of service for around 3 months. With Wednesday’s flight 80 being cancelled we should have been prioritized rather than put on the back burner filled with lies. So thank you Frontier Airlines for ruining my family’s Christmas vacation and the other passengers Christmas vacation also from flight 80/7080. Hopefully we get our money back for the flight and they should compensate us for 2 lost days in hotel reservations but I highly doubt that will happen. President and CEO of Frontier Airlines Mr. Barry Biffle should be disgusted with the kind of transportation service we experienced with his airlines. And not just us but the multiple complaints this airline has should be a sign that changes need to be made. This was going to be our first time flying this airline and never again will we chose this airline. Again, thank you Frontier for the ruined Christmas!",FrontierAirlines,trip_advisor,['Responsiveness']
1207,Extremely disappointed,"This airline was the absolute worst I have experienced!!! When I saw the prices on Expedia, I thought ‘what a deal!’ Now I know why! They charge you $69 for a carry on PER FLIGHT, not round trip and you get to pay extra for seating assignments so go ahead and pay the $180 to fly American or Delta! The kicker is they don’t tell you ANY of this until your tickets are already booked!! I then tried to call the airline itself to cancel the tickets only to be on hold for 90 minutes!! Oh it gets better…our first flight was delayed so the airline took it upon themselves to go ahead and cancel the last leg of our flight!!! Without any troubleshooting from the ticket counter, they just refunded our ENTIRE trip, including our flights home and of course it being last minute, our return trip home would’ve been an extra $600 per person!! AVOID this airline at all costs!! If there were a 0 to recommend, I would’ve given it that rating! FYI…this is only a parcel of what we went through…",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1208,Mr,Ancient plane horrendous service These planes belong to the smithsonian museum Extremely Arrogant & Condescending flight attendants & pilots & Crew Can’t wait to see how they behave in a recession when their jobs are being rationalized Airlines get to dictate Now - The Tables will Turn Deltas planes are ancient All Delta cares about is Marketing - not service,Delta,trip_advisor,"['Tangibles', 'Assurance']"
1209,El peor servicio al cliente,El peor servicio al cliente que haya recibido en mi vida. Trabaje por mas de 7 años brindando customer service y nunca vi un personal tan inepto y mal educado como el de esta aerolinea. Llevo mas de 2 meses intentando resolver una situacion de un pasaje que ellos mismo me cambiaron y no he podido porque al parecer las mas de 10 llamadas que hago a la semana no son suficientes para ayudarme y buscar una solucion. Esto sin contar que los supervisores son mas mal educados que los mismo empleados regulares. Jamas me habia topado con un supervisor que me alzara la voz y me enganchara la llamada sin yo haber termminado de exponer mi situacion y mi malestar. Este iba a ser mi primer vuelo con ellos y ya ni a Colombia quiero ir solo de pensar que todos los Colombianos son unos mal educados. Deberian de darles un curso de etica y educacion y de como tratar a un cliente que deberiaser lo primordial ya que para cualquier empresa el cliente es lo mas importante. Obvio que para Avianca no porque repito su servicio es asquero. Ni tan siquiera con Spirit con los que vuelo casi cada 2-3 meses he pasado situaciones tan frustrantes como con esta aerolinea que NO recomendaria NUNCA viajar con ella. Por mi tienen un 0 en todos los servicios que puedan brindar y su centro de llamadas deberia cerrar hasta que contraten un personal capacitado.,Avianca,trip_advisor,['Responsiveness']
1210,It is what you expect from a discount airline,"There is always total disorganization and delays. They are inconsistent with standards of carry on bags. Picking an ok seat and having to check a bag at the gate puts you at the same price as a nicer airline would of been. Chairs feel like lawn chairs with cushions. Take off and landing always sound a but sketchy. You get what you pay for, so if you need a cheap flight that's what you will get.",Allegiant,trip_advisor,['NA']
1211,Air Canada Vacation Customer care answering time.,This is a joke. Still waiting to talk to a person. I am wondering how this company is doing business. I want to cancel a booking within 24 hrs from actual booking. I started calling them at 8:00 AM this morning. It is 12:27 and still no answer.,AirCanada,trip_advisor,['Responsiveness']
1212,Disgusting,"I missed this flight because my departing connection flight was delayed due to inadequate de-icer equipment In part, I was re-booked to another flight that set me in between to people that had Covid-19. I missed all of my planned activities in DC for that day. I also was totally grossed out by the smell of infection that was being coughed and spit on me I am still recovering.",Delta,trip_advisor,"['Tangibles', 'Reliability']"
1213,"Their online order is a scam, booted out after check to come back to a 100% increase on the same ticket.","Their online order is a scam, booted out after check to come back to a 100% increase on the same ticket.",SpiritAir,trip_advisor,['NA']
1214,United Airlines  Best Airline to fly....,"Flew United Airlines for our trip to the Football Hall of Fame. I typically fly United Airlines whenever I travel and this was not exception. United is usually on time with their departures and if not they try to make up the time in flight. We had a smooth ride, the attendants were great and the overall flight was wonderfully uneventful! Our pilot, on the return flight, got us home in great time and I was able to beat the holiday traffic, driving home",United,trip_advisor,"['Reliability', 'Responsiveness']"
1215,Problem free,"Everything went smoothly. No problems, but still don't like the cattle call approach to loading. Planes are Boeing 737 and communications with the cockpit was very good.",SouthWest,trip_advisor,['Responsiveness']
1216,I really wish reviews were able to display negative values. Thanks for the pandemic understanding NOT!!,"SO I feel like we are still in the middle of a pandemic, right?? Or am I mistaken and we have moved on completely? Either way , large corporate entities, such as Southwest Airlines clearly have....hopefully that government bailout helped your employees at least. Once again the customer always deals with the loss and the corporations grow wealthier. I had no choice last holiday season and wasn't allowed to travel to see my family. I had to cancel the flight and tried not too, but travel bans in the northeast prevented me from going. Additionally, no vaccines were readily available and I would put my family at risk. So with the flexibility that all the airlines were shouting in the streets I presumed I had a year to figure it out. Not so with Southwest (I am sure other airlines suck too). I went to go use the funds and was informed that they expire before I am able to travel and it was a year from when they were purchased. The best part is you have to travel before that expiration date, not purchased. Of course the modern method to saving money is 'get them as early as possible' so kind of useless unless you travel all the time. They also informed me that any Covid-19 policies had expired last September???? The heart of the pandemic, when numbers were starting to climb back up?? We all had to sacrifice and suffer loss this last year and five months, yet it seems that corporate America is stronger than ever. I will find a way to use these funds and not give Southwest another dime to contribute to their millions, rather than let them pocket $100 of it (penalty for expiration) and use the rest on their currently overpriced tickets. I was always a loud advocator for this airline, and throughout the years went out of my way to use them. No longer, as there are many other choices. One day consumers will hopefully figure out that we have all the control, but most likely not. Thanks for nothing Southwest, here is hoping y'all go bankrupt!",SouthWest,trip_advisor,['Responsiveness']
1217,Best large airline,Delta has done an excellent job empowering employees to be customer responsive. The planes are clean. The service is simple but pleasant. On time service day after day with explanations of delays and the reason. Much better overall focus than United or American (the latter is the worst).,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1218,Great Flight,"The 7:30 a.m. flight out of LaGuardia airport, New York City, to West Palm Beach Florida, is a quick and easy flight. You're in Florida by 10:30 a.m. and you have plenty of time to spend the day doing whatever you'd like.",JetBlue,trip_advisor,['NA']
1219,Return flght frm vacatn,"Overnight trip (10:30 m departure time). Not as good as the trip out (8 am). No drink service when we got onboard. Flight was an hour late leaving due to technical issues. Very limited food onboard (basically leftovers from previous flight). Got a pizza (last one), got a sandwich (last one). Not much else left. Was supposed to be a breakfast service, didn't happen. No blankets / pillows or headphones offered for sale. Got us home safe though, and did board us early. Warned us of turbulence in the area before take off. Very professional crew. Felt safe. Would fly with them again, just not on an overnight flight.",AirCanada,trip_advisor,['Responsiveness']
1220,"inexpensive, uncomplicated, reliable airline","This is the best way to get places within the US. I love the regional airport in Concord where you don't have to deal with the hassle of big airports. The prices are great, especially if you are flexible with your dates. This is the second time I've been using Allegiant, both times the flights were on-time and un-eventful (that's what you want, right?), the flight attendants were just as nice and polite as with any other airline. The only thing I wish, would be flights to more destinations. Other than that: If my destination is on Allegiant's schedule, I am flying with them.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
1221,Always fly United,"For the past 5 years, we have exclusively flown United. Only rarely a delayed flight. Excellent flight attendants and pilots. Smooth flying. Seats are comfortable, but could always be better. What more could we ask?",United,trip_advisor,['Responsiveness']
1222,A good experience.  Always on time,A good airline with reasonable fares and decent food. Arrives on time to destination. Planes in good condition and clean. Flight attendants willing to help. Can not complain.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1223,Avianca le pasa por encima a sus clientes,Avianca nos estafó haciéndonos perder el viaje y el costo de uno de los tiquetes. Al solicitar el reembolso por los tiquetes que ellos nos cancelaron se escudaron en politicas de la empresa que basicamente ignoraban los errores que ellos mismo hanian cometido. Jamás volveré a viajar con ellos.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1224,Terrible experiences,I have flown southwest the last 10 years of my life and they have gotten terrible over the last year. They can never get you to your connecting flight on time anymore. I have missed countless flights and days of work because they can’t figure it out. They are a mess and need help. Would absolutely not recommend.,SouthWest,trip_advisor,['Reliability']
1225,Worst Experience EVERRRRRRR,My very first and last experience with frontier because my flight was delayed twice on two separate occasions then canceled due to mechanical issues. As well as an employee telling me after not being able to find bookings for a hotel to sleep on the floor for 3 days on the airport floor,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
1226,Flights with fewer headaches,"I had booked the discount economy seats on the way out. On the way back, legroom was a premium I was willing to pay. I paid at the gate to upgrade my seat. I had to have a middle seat, but the extra legroom was worth it. I am six feet three inches tall, and the standard seats typically have my knees planted firmly against the seat back in front of me in standard economy. The added drink is nice, but the real value is the legroom and the dedicated overhead space.",Delta,trip_advisor,['Tangibles']
1227,Worst flight experience ever,Absolutely the worst airline I ever took in my life the airplane broke down in Austin because of a bad battery and they didn’t have a spare battery no where at the airport they didn’t have any extra planes at the airport to accommodate us also they kept lyin to us about the situation until the very end and then after they told us they would be there in 2 hours they kept delaying the flight from 7am until about after 7pm it was my son’s birthday and they ruined it by having us stuck at the airport all day,JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1228,We flew first class and it was a lot nicer than coach,I wish the airlines would treat everyone like they do in first class. Air travel would be so much nicer.,United,trip_advisor,['NA']
1229,Spend the extra money to go on a different airline,This was awful. Our first flight got delayed 2 hours from 11:30am - 1pm and landed at 3:40pm. Our second flight boarded at 3:10pm and was supposed to take off at 3:50pm. We got off the plane and sprinted to the gate and got there at 3:47pm and the plane was gone. We then had to have a flight late at 9:55pm so we sat in the airport for 7 hours and at 10pm got notified that we are delayed to midnight. I will never fly delta again.,Delta,trip_advisor,['Reliability']
1230,Sky Harbor to San Jose to Seattle yesterday.,URL: URL Thumbnail: URL,Southwest,reddit,['Assurance']
1231,My review,Never traveling @emirates again! Booked a Business class ticket so I could have a smooth flight and the complete opposite happened. Unbearable and unprofessional treatment from the staff. From refusing to let me board on the plane (for no valid reason) to causing a huge problem from nothing! Traumatizing and stressful experience!,Emirates,trip_advisor,['Assurance']
1232,COVID cancellation .... NO MONEY BACK Would NOT RECOMMEND,"Hello all! I see that I am not the only one with this issue. please everyone use your voice and file a complaint against this company with The U.S. Department of Transportation Or anyone that will listen. My fiancé has a compromised immune system and I’ve even submitted to them a medical letter from the hospital where he gets chemotherapy and Frontier airlines still refuses to process a refund. 90 days to use a flight credit given the current global health crisis is unacceptable especially if you were traveling for an occasion that has been canceled for something like a wedding or job interview or even a birthday that has passed. DO NOT BOOK FRONTIER! The customer service team might be outsourced and struggle with communication. I have gotten different answers for the same questions over and over again. What a sad thing to experience, people are being Encourage to book a flight and possibly put their health at risk ... we are being given zero options !! THIS IS OUR OWN MONEY! We did NOT use services from FRONTIER no jet fuel was used on us why are we paying?? Why is our hard earned money being held by this crooked company ! A travel bank credit is not acceptable especially with only 90 days to reschedule knowing that you are currently on chemo!",FrontierAirlines,trip_advisor,['Responsiveness']
1233,Allegiant held my luggage without telling me they had it and now won't pay for incidentals,"Thanksgiving week we flew into SFB (orlando) around 7pm for a week stay and when we landed one of my checked bags was missing. I suspected someone may have taken it because a similarly colored one remained on the carousel. My bag had ALL my family's clothes for the full week (two adults and a toddler) with a value of over $1k. A rough start to vacation. I reported it immediately to an allegiant priority line agent and was told to buy essentials for a day or two and keep receipts to file. The agent filled out a claim for missing baggage but they did nothing to reach out to the people who left their bag behind to try to facilitate getting mine back. The agent had me leave the person's bag on the carousel unattended and said hopefully they'll come back to get theirs and will turn yours in if that's the case. That was the only help I got. We didn't get to our motel until 11pm because it was an hour from the airport and we had to go to both target and walmart to find clothes for all 3 of us that wasn't winter wear. We come from frigid temperatures so 70 in Florida is our summer weather. We had a hard time finding appropriate clothes for us (so many sweaters and winter clothing out). It didn't help that I'm plus size. We had to cancel Disney the following day because my toddler was exhausted from being made to stay up buying clothes we didn't even want to have to buy. This kind of ruined our entire week's plans by having to move that Disney day. Over 24 hours elapsed and we still didn't have any update. The Disney group online suggested to report it stolen at that point since it wasn't being brought back. I did report it and the police called me back late that night and said the airport found it. It had been turned back in to Allegiant and they did not bother to notify me. When I went to pick it up (an hour each way by myself at midnight) I was met by an airline supervisor, an airport control room staff, and the cop who helped me. The airline supervisor apologized nobody contacted me, admitted their protocol wasn't fully followed and said I could also submit my cost to get there and back since it was 2 hours round trip. All three of these guys were super nice and considerate. I submitted my receipts and request for mileage reimbursement with all the proof (i think it was a measly $300 or so for everything and I shopped clearance sections so it's not like I tried to get high end things at a boutique). They denied it all and said since it involved another passenger taking it, they were not responsible. I responded that had they notified me when it was returned, the incidentals would not have been necessary, so I do feel like they have a responsibility here for not following their own procedures. They've ignored me since then. When we flew into SFB we were near the limit on baggage weight. When we flew out of SFB at the end of this trip, we had the ""incidentals"" (three additional days of clothes crammed in) and it put us over by a few pounds. Thankfully the allegiant agent had mercy on us and didn't charge us the $50 overweight fee after we told her why it was overweight. She was very nice. Don't care to ever fly with this airline again since they're not going to make this right even though the supervisor admitted they were in the wrong for not notifying me. He said they found it in an office somewhere! With it being a holiday week I guess they didn't give a care to deal with it.",Allegiant,reddit,"['Responsiveness', 'Assurance', 'Empathy']"
1234,MY FLIGHT WAS DELAYED 2 HOURS FOR no REASONS and I DIDN'T receive any credits for this error!,"PLEASE! DO NOT BUY TICKETS WITH JETBLUE! PLEASE DO NOT! That's the worst company I have ever seem in my whole life. About a month ago I got a flight with Jetblue (Reservation: GIPSXJ) that got delayed 2 hours. I lost my other flight (connection), had to stay in New York for a night, didn't receive a hotel room for the delay, and until today the company does not answer me about this error! That's the worst feeling in life, not being able to complain because the customer service is literally horrible! They keep transferring me to new supervisors that will just keep delaying my case! HORRIBLE COMPANY!!!! HORRIBLE!!!!!!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1235,Worse decision ever!,"Our original flight was changed, and we were not notified until we arrived at the airport at 5:00 a.m. The agent at the airport and on the phone verified that no notification was sent to us from the United system. I was told it was a system glitch. Not acceptable! Then we had to come back for the next flight, and the plane had a mechanical error and had to turn around. Then we were told the plane was in the air and was lied to as it was not! Due to this, we missed our connecting flight. We lost an entire day of our vacation that we paid for and lost time with our family, who took off work to see us! We were originally supposed to be in Tampa around 11 a.m. but did not arrive until midnight! We do not want to fly United again. It has been a horrible process, and getting in contact with customer service has been worse. They will not talk to me on the phone and will only give me credit. We don't want to fly with them ever again, so a credit won't help!",United,trip_advisor,"['Reliability', 'Responsiveness']"
1236,Dårlig oplevelse. ,Dårlig mad. Ikke smilende personale. Gammelt fly. Slidte seler. Borde der ikke kunne klappes op igen. Ikke et flyselskab jeg ville vælge til.,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
1237,Pay structure,Can anyone please tell me the pay structure for an emirates pilot from the beginning of his/her career?,Emirates,reddit,['Responsiveness']
1238,Choose United Airlines if you like surprise 8 hour delayed flights that turn into canceled flights,"August 22, 2021 I was set to travel to San Diego, CA from Newark, NJ. My flight was set for 5:30 pm, I arrived at 3:00 pm for my flight. An hour before departure time I get a notification about an hour delay on the flight due to the weather. Ok, a little delay It’s expected, I think to myself. 6:30 arrives, another notification, now the flight is delayed to 7:45 pm, now I’m annoyed but whatever as long as I get to my destination. 7:10 arrives, another delay, now the departure time is set to 9:00 pm. Now, I am worried as I’ll lose my shuttle bus ride to my hotel in CA. I call customer service to be transferred to the next flight, very pleasant representative. Now, I am transferred to my new flight set to fly out at 7:45 pm. I ask about the luggage I checked in. They say it will travel with me and be transferred to the new flight. 7:30 arrives, there are delays once more on this flight. They are saying the flight departs at 9:10 pm. At this point I give up the shuttle ride. I am not going to make it. I am frustrated, as the delays have now gotten in the way of my first day vacation plans. 9:00 pm rolls by, ANOTHER DELAY! Now, they are saying they have a staff issue. They need flight attendants, they are trying to find a crew. Sigh, unbelievable. 10:45 pm arrives, two pilots come out and tell us they have a feeling this flight will be canceled. They tell us they can not confirm it yet but they have a feeling it will be indeed canceled. I over hear talks about people canceling their flights. Someone asks the pilots about getting their luggage back. The pilot answers that it will take approximately 4 hours to get their luggage back as they are short of staff. It’s 10:45 pm, I lost my shuttle bus ride, I’ve been in the airport since 3:00 pm, I have luggage that’s been checked in that I won’t get back till 4 hours minimum, I have nothing to lose, I think, I might as well wait. Thinking back this where I should of canceled my flight and went back home. It wasn’t until 12:22 am that they announced that our flight was officially canceled. The next flight they could accommodate me in was set for August 24, 2022 at 6:30 pm. The next flight they had was TWO DAYS AFTER my original flight day at another airport at that! I canceled everything, flight, hotel, EVERYTHING! Now, I had to recover my bags. 15% percent of all the flights on August 22, 2022 in Newark Airport were either delayed or cancelled. It was me in a swarm of approximately 400 people trying to get their money back/rebooked/recover their luggage at 1:00 am. All they were telling us was to go to the United airlines lounge to talk with an agent. So that’s what I did. I stood in line for 2 hours just to be told I was in the wrong line. It’s 3:15 am and I just want my luggage back. I skip the line, I ask the person when I’ll be able to retrieve my bags. They tell me a minimum of 8 hours. My bags have flown to San Diego and they have to wait to fly them back. I go home. It’s 3:45 am and I am TIRED! The next day, I spend ALL DAY trying to get in contact with baggage claims. 4 hours on hold, NOTHING! I get a call at 8:30 pm. My luggage has arrived at San Diego. I tell them I am in NJ not San Diego. They fly them back. I get my luggage back two days later. This experience was AWFUL! Out of the 4 flights set to fly out to San Diego, ONLY 1 flew out. Were the delays due to weather conditions or short staff? I don’t know but please United airlines, be better prepared next time. You are a MAJOR AIRLINE! You would think with the experience and reputation they have they would be better prepared. You would think a MAJOR AIRLINE wouldn’t have 400 passengers stranded at 1:00 am and waiting over 18 hours to return luggage that flew to their destination and then back. Awful, awful experience. I would not recommend.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1239,Worst Airline - Avoid at all cost,"Trip from oakland to Missoula was cancelled 30 mins before boarding time. No Allegiant employee even came to tell people at the gate, they just asked a 3rd party person that works at the airport to deliver the news. Didn’t even have courtesy to rebook you on same day with a different airline when I asked. They want you to still use them to rebook when their flight is only twice a week, you do not have any option. They give you fund for $200 as their “”compensation” for the inconvenience when that doesn’t even cover the effort and expenses you’ll lose for a trip planned. I should’ve booked with another airline. Avoid this airline at all cost, they won’t care what happens to you and leave you stranded to figure it out yourself. If I could give 0 stars, I would.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1240,Great,"very smooth check in, friendly staff, plane spacious, WiFi was great, highly recommend; snacks were OK,",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
1241,FareLock not honored,"Purchased FareLock to hold a reservation. First, when I tried to purchase before the FareLock deadline, I received several errors through the United website and could not complete the transaction. When I called to purchase the reservation, I was told that my credit for a previously-canceled flight could not be used and I would have to book at today's fare (not the fare I reserved through FareLock). My recommendation to those considering FareLock: don't waste your $6; United may not honor the fare you ""locked."" My overall recommendation: don't bother flying United. They are a mess in so many ways; this is indicative of the level of service United provides. I had a wonderful experience recently with American Airlines, where they truly went above and beyond. Opt for American.",United,trip_advisor,['Responsiveness']
1242,Not worth saving money to fly them.,"We liked that it was a nonstop flight from Sarasota to Pittsburgh and it wasn’t expensive BUT I should have known it was to good to be true! Seats are narrow and uncomfortable, the flight attendants were lackluster, and don’t get me started on the you pay extra for EVERYTHING!!!! My advice- just pay a little more for a real airline.",Allegiant,trip_advisor,['Tangibles']
1243,Frontier Isn’t Worth Your Money,I will not ever recommend Frontier or every fly with them again. The bag that passed fine as a personal item on the first flight cost me $99 on the way back. Depending on the workers/airport they will have insane regulations and terrible customer service. I watched about 10 other people go through the same issue prior to my flight. Fly with an airline that will have the decency of allowing you to take a backpack or small bag.,FrontierAirlines,trip_advisor,['NA']
1244,Terrible services from baggage claim to the manager to staff!,Canceled my flight after I spent 8 hours waiting at the airport since 11am with no explanation. As a result I'm told I can't get a flight out till Wednesday two days later. So then after waiting 45 min on my luggage for a flight that never took off when I spoke to bag claims they where rude and disrespectful not having any compassion for the situation at hand. So since I have kids and a job that I was scheduled to return to 1/4/2021. I make the decision to rent a car to drive from Florida FORT LAUDERDALE to NORTH CAROLINA. I make a decision to call to see about a refund. So I wait 45 min on the first representative to tell me because I took a partial flight she can't refund me! So I ask to speak to manager that can make the decision which is weird because last night when it happen they were able to refund today it's different. So as I precede to wait another 45 min call is disconnected. So this happens 3 times. What I don't understand how you charge full price for a half of a flight? Who was going to pay for room for two nights or pay for some one to watch my children or make sure I have a job? Just to describe how horrible the service is I made the first call in Florida by Jacksonville FL I'm more than half way through SOUTH CAROLINA AND IM STILL ON HOLD AS IM WRITING THIS AND STILL NO RESPONSE!PLEASE LETS MAKE A STAND AGAINST BAD SERVICE IT MAKES NO SENSE! THIS AIRLINE HAS COST ME MORE MONEY AND HEADACE THAN WHATS IT WORTH. ESPECIALLY WHEN I COULD HAVE PAID THE EXTRA 50 DOLLARS AND FLEW AMERICAN AIRLINES AND BEEN HOME BO WI5H NO ISSUE. SO RIGHT NOW IM ON A 2 HOUR HOLD TIME ON THE THIRD CALL AND STILL WAITING,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1245,Worst Airline of All Time,"This is an awful airline. Do not use this airline under all circumstances. Tickets are overpriced for the sh*t quality service. No WiFi on flight although promised, this was announced a few minutes before take off and we were not given an explanation. Workers seemed overworked and exhausted as if they were not given a break. The pilots landed extremely roughly and it felt as though something was going on behind the scenes we didn't know of the entire time. I've never had this problem before with any other airline even with bad turbulence. We were met with poor and mean customer service by an agent who simply had no empathy for the terrible conditions we were in. For context, I am disabled and poor quality flight conditions agitate my disability severely. This was an extremely terrible experience. Do not let good reviews fool you.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1246,Direct flights and very friendly staff make for an enjoyable trip.,"We always fly JetBlue from Richmond to Fort Lauderdale because it is non-stop, less expensive than other airlines, have TV and music at each seat and have very nice staff. The planes are usually smaller which helps with the loading and unloading aspects of the flight.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
1247,"Good Flight , clan plane ane waiting area",Early Morning flight. Flight was on-time . Plane was clean two free bags checked. Worked out great. Would use again.,JetBlue,trip_advisor,['Reliability']
1248,Staff was great,"My friend is in a wheelchair and the Southwest staff is so wonderful. They help him and they are all so kind. When their was no transporter when we arrived, the on coming pilot got him up the ramp. All I can say is that Southwest Airlines is my choose for travel",SouthWest,trip_advisor,['Assurance']
1249,"Staff rude, unfriendly, un-attentive, and unpleasant","Poor customer service, staff unfriendly and outright RUDE. The older woman on the staff was the worst. Grumpy, and didn’t want to assist anyone and simply not a nice person.",SouthWest,trip_advisor,['Responsiveness']
1250,Very uncomfortable first class,"The first class seats were miserable. Narrow, little leg room (I am only 5’7’’). Huge console took up way too much space",Delta,trip_advisor,['Tangibles']
1251,Suggestion for Southwest Airlines,"Southwest Airlines Booking Phone Number +1-888-566-5066. Hello, I love to travel and usually will only use Southwest to get me there. I flew yesterday from Pensacola to St. Louis, via a stop In Nashville . Is was a packed flight from Pensacola, which we all boarded and buckled in. Then an announcement from the captain, a dent was noticed on the right wing. Now ,of course, it's of importance but why board an entire plane of people before knowing wether the plane was going to fly? So we exit that plane wait for another plane to be prepared. Probably half the passengers had connecting flights, making it a worry for all if we could make the connections. About 20 minutes later we boarded another plane. The Captain announces all but 2 connecting flights will be held for us. Fantastic! We exit the plane as an announcement over load airport communication that our flight to St. Louis is waiting for us, all passengers have boarded, and that is the last announcements and the doors will be closing! Two 67 year old women start walk, jogging to the best of our ability to an entirely different concourse, the last gate in the D concourse with our 2 carry ones. I have had 4 back surgeries and most recently surgery on my right foot. My idea to you is, couldn't you have had a golf cart waiting for all the passengers that have connections waiting for them that were a mile away? I'm a fit individual despite of my back disease but knowing I was holding up an entire full plane of people( probably worried now of their connecting flights) I was moving myself in ways carrying weighted bags that has me in bed today. I'm calling my surgeon to see if I blew out more discs because I should never do what I had to do yesterday. It was very kind to hold the flight but please have someone realizing your passengers have to try to make an unrealistic attempt to make a connecting flight a mile away. Please give consideration to my idea, in the future, for it could have been a couple of 80 year olds, or a more disabled individual than myself. Thank you , Stephanie Massie",SouthWest,trip_advisor,['Responsiveness']
1252,STAY AWAY- INCOMPETENT RUDE AND DISGRACEFUL - THE ABSOLUTE WORST OF ALL TIME- STAY AWAY!!!!!!?,The worst airline ever. From the stoned guy that let us on to the flight attendants- pitiful. AVOID!,FrontierAirlines,trip_advisor,['Responsiveness']
1253,Fooled me twice but never again - Bait and Switch,"One week after booking a direct flight scheduled early on my birthday to spend the day with my husband Jet Blue changed the flight to a 1 stop via Florida. Flight time went from 6 hours to 13 and ruined our plans. Booked a flight on Christmas Day flying with daughter and granddaughter. Bumped me one week after booking from the flight with my family to another 8 hours earlier. We had already booked connecting flights so I had to cancel mine and find another rather than accept the change. But although online confirmed my cancellation, they stated that I had to call for the refund to occur. Call times are over 200 minute wait! This is terrible customer service!",JetBlue,trip_advisor,['Responsiveness']
1254,Please NEVER use this airline,My personal bag was fine Las Vegas but at the connecting flight in Detroit they extorted $65 out of me to get on the plane with the same bag. This airline is a complete disaster.,SpiritAir,trip_advisor,['Responsiveness']
1255,If you run into KINGSLEY at MCO RUN!!!!,KINGSLEY at Orlando International Airport needs to go back to customer service training!!!! My husband and I are Platinum AE cardholders with free baggage. I was traveling with a friend and KINGSLEY at MCO would not honor the free baggage because my husband wasn’t with me. This is our primary card which we use exclusively and KINGSLEY would not honor $60. Very disappointed in Delta for not empowering KINGSLEY to use common sense!!!!!,Delta,trip_advisor,['Assurance']
1256,Business Class IAH - GUA,"We purchased this ticket and used a regional upgrade and immediately got the upgrade at purchase. It was a short 2.5 hour flight from Houston to Guatemala. Since it was an evening flight which left Houston around 7:30 pm, we had a dinner service. The option was chicken or beef. The food was OK. We left on time and arrived a few minutes early. Our bag came out pretty quickly at baggage claim. On the flight, they handed out the Immigration Forms for us to fill out.",United,trip_advisor,['Responsiveness']
1257,Horribleeeee EXPERIENCE,"18 Abril mi peor pesadilla en AVIANCA. odo comenzó con los pesados en Chile, donde NO SABEN dar servicios al cliente...solicité sillas de ruedas por mi hernia de espalda...al llegar a Bogota, sorpresa No SILLA , le informó al personal en Tierra de AVIANCA Bogota, que me sentía mal, además de mi dolor de espalda, y no hizo nada para asistirme..llegue caminando como pude a la seguridad de vuelos Internacionales, el segurida se dió cuenta que no esta bien... me sentó en una silla y comenzó la pesadilla, pensaba era un un derrame cerebral, perdí el habla, mi cuerpo se puso rígido y mis dedos de la manos se me torcieron hacia mis palmas, sentía me moría...una buena samaritana colombiana se quedó conmigo hasta esperar llegará sanidad, quienes me dijeron eran médicos, logré informarles que era hipertensa, su preocupación era que varios de mis pasaportes estaban cancelados, por mi insistencia me tomaron la presión, y la oxigenación estaba en 55...la historia es muy larga... me dieron algo para mi dolor de cabeza y me dijeron “cuando se mejore pase seguridad y puede continuar con su vuelo, usted está nerviosa y tensa pues está viajando sola y le quitaron su equipaje de mano en Chile”, gran estupidez...cuando mejore, logre contactar a mi esposo en SDQ. Llegue a Bogotá a las 10am y al gate a las 12:4pm,, me consiguieron una silla de ruedas, después de pasar el chequeo internacional, pero nadie me llevaba al gate. Finalmente, otra buena samaritana me lleva al gate, y por suerte mi vuelo estaba retrasado, en el gate comienzo otro episodio, y vuelven los “médicos”, ahi los cuestionó y me dicen ser enfermeros, solicité un médico y AVIANCA me informa que tomará 2 horas en llegar, que mis opciones eran: era quedarme EN EL AEROPUERTO EN LA SILLA DE RUEDAS y pagar US$1,500 para irme al otro día, o subirme al avión a mi propio riesgo. Mi esposo contacto a mí Neuróloga en SDQ y al hablar con ella, mi Dra. me informa lo que entiende me pasó. Me da luz verde para abordar, luego de tomarme un medicamento que me permita tomar dos horas de vuelo. Solicité cambio de asiento, el personal de AVIANCA COLOMBIA, sólo dijo que yo pretendía un Upgrade gratis, “solo la miré y con la mirada le dije de todo” AVIANCA se ha dañado y su personal se ha vuelto más frío e inhumano que un robot. QUE PASA CON LA HUMANUDAD, EN QUE SE HA CONVERTIDO ESTE MUNDO DE INCONSCIENTES!!!!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
1258,Ft Lauderdale Allegiant air ticket counter,"Bishop airport =10!, Ft Lauderdale airport the Allegiant woman at the ticket counter did not like my question so she said I was rude and would not assist me any further on our flight home. My question was why our paid for seats were not being honored- she said that we did not have any paid for seats, when I tried to show her she turned me away. I let it go because I was afraid we would be stuck in Florida. 0/10 customer service.",Allegiant,trip_advisor,['Responsiveness']
1259,Worse wait times and no help,"Wow! I have flown with Avianca a few times and my mother always flies with them. I recently requested a change fight (when I booked they stated ""no change fees"") due to the vaccine for my mother. Her second dose would be past her original flight. I called and was on hold for a few minutes before I spoke to someone who told me she would have to transfer me to an agent who would help (I though she was it) then after 2.5 hours (AirPods died) only to be told the price of the ticket was more than I originally paid for the RT ticket! I verified it was one-way and asked if I was getting charged a change fee, agent said no but that's the rate for exchanging. Seriously! Not only was I on hold for 2.5 hours to not be helped and not even offer a different solution/date. He said they are all that price.",Avianca,trip_advisor,['Responsiveness']
1260,Went according to plan,"I booked Frontier because they were the only direct flight to Orlando for my Spring Break trip with my two kids. I had never flown them before. I read reviews after booking, and was then terrified! However, my flights went on time and without a hitch. I chose a package before hand that allowed me to carry on, check a bag per person, and choose my seats. It included seat choice in the front, where there is extra leg room, and they are actually quite roomy. The flight attendants were friendly and professional. There is no beverage or snack service, but that is typical with a budget airline. The only reason I would hesitate to book them again, would be their lack of a partner. If they were partnered, and had a maintenance issue, etc. then they could rebook your party with their partner airline. Lack of a partner might mean they refund you....but also strand you somewhere. That was the only drawback of flying Frontier.",FrontierAirlines,trip_advisor,['Assurance']
1261,Stay Awesome United Airlines,"Many have complained about United Airlines, but my personal experience has always been positive. But there is one flight attendant that I found to be true to form and his name is Patrick “Paka” He was very friendly and made you feel like you were his only traveler. Paka is a person that makes you feel like a friend and not just another passenger. United Airlines should feel extremely proud to call Patrick their own. Paka honey… go win BIGLY in Reno honey, you totally deserve it!! GOD bless you bruddah and the entire United Airline staff. Hau’oli Makahiki Hou “Happy New Year” in Hawaiian. Aloha! 🌺❤️",United,trip_advisor,['Assurance']
1262,Worst experience,Let’s begin with the long lines for checking your bag in. They had three people working for peak airport times? Smart. I paid for my bags online both ways and the lady at the desk says I have to pay $25 to TAG my bag and it’s under 40lbs? Excuse me? Lol. Kiosks were down so no help there. I know TSA isn’t part of frontier but that’s BS was 2 hours long. Then frontier delays my flight. Changes the gate. Supposed to depart at 10:40pm the first delay but then there’s a SECOND delay and a SECOND gate change. Cool. We didn’t start boarding until 11pm. The worst experience I’ve ever had. Let’s see if my bags are at my destination,FrontierAirlines,trip_advisor,['Responsiveness']
1263,Not worth it,"I booked the holiday as a package with Emirates, everything was 5 stars and great except for the flights. This was our first time flying with Emirates and after reading and seeing the hype I had good expectations, that and they're more expensive than most airlines. However these were two of the worst flights I've ever taken and that includes 'budget' airlines. A very long wait for any kind of service either planned or requested, even then when my wife asked for a drink the attendant had to 'ask her colleague' then came back with something she didn't ask for. You're given a menu however if you're unfortunate enough to be sat near the back of the plane you don't get a choice. Attendants have a very poor attitude and can be rude. If you have to fly economy class there are a lot of better airlines than Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1264,WORST. AIRLINE. EVER.,"I would NOT recommend this airline to anybody. There fares are cheap because they literally charge you a ridiculous amount for any changes or cancellations you want to make. I’ve never had problems with any airlines except this one. Service is terrible, not worth it. Wish I had never made reservations with this airline, my advice book with a more secure airline. Even for the price it’s NOT WORTH IT.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1265,The worst airline to fly to South America,"This is the worst airline I have every flown on by far. And, I have visited over 35 countries all around the world, by many different airlines. Stay away from this third rate airline. We flew from Quito, Ecuador to the Galapagos last week. Mind you I had not chosen this airline, the tour company had. First, the price of flying from Quito to Baltar ( 2 1/2 hours flight) was twice that of what we paid to fly from Miami to Quito (4 hour flight) on Latam airlines. The airplanes are old and moldy and dirty. The flight crew are just horrible and rude. Wait to hear this, they do not serve even water on the 2 1/2 hour flight. I asked for a cup of tea and the stewardess said $5. It is not the money but the principles. I asked for a cup of water and never received it. The seats were so small and cramped I could not even stretch my legs - I am 5' 7'' and 140 pounds. When we landed, our luggage arrived 45 minutes later.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
1266,Drop by gravity rule for luggage sizer,Sad (for me) but also amusing Apparently the luggage must freely drop into the sizer without any body English being applied…. URL,Spirit,reddit,['Tangibles']
1267,"A Tired Embraer 175, but a 20 minute early arrival","Although the interior looked a bit tired, the mechanics were just fine. We left 5 minutes early and arrived 20 minutes early. The flight operated by Republic (United Express) was staffed by two friendly flight attendants. Every seat was taken, and though a bit narrow, my ""compression class"" (economy class) seat had ample legroom. As we were in an early boarding group due to our United credit card, we did not have to gate check our two cary ons. Overhead storage bins are not large, but a 20 inch hard side fits horizontally. I fear if each passenger had one, half of the bags would have been gate checked. Our flight was mid morning and a warning to fellow MSP flyers. With the current airport renovation, unless you have TSA pre check, arrive at least two hours early. We came just under two hours prior to flight time with boarding passes in hand and no bags to be checked. With pre check we breezed through security. However looking at the regular security line, if we joined it on our arrival at the airport we might have missed our flight.",United,trip_advisor,"['Tangibles', 'Reliability']"
1268,Flight to first ski trip of the 2019/20 season.,"With a fully booked flight, the ground crew and flight crew, conducted an on-time departure. Winter is a particularly challenging time for flight travel. Not only are the passengers carrying all their earthly possessions as carry-on, but that includes heavy winter clothing, etc., certainly putting a strain on the overhead bin and under seat storage. Also, the flight enjoyed the company of many young fliers (under 2). Parents and children arrived at the gate with 4+ single and tandem strollers, all which were taking by the ground crew and stowed for the flight. Further, two passengers arrived in wheel chairs requiring special assistance to board the plane safely. Given all that was going, I, my bags, including “oversized” skis, made on on time departure and a slightly early arrival in Denver to begin a week long ski vacation at Keystone.😀",Delta,trip_advisor,['Responsiveness']
1269,"Great airline, terrible Newark Airport experience","The airline is one of the better ones and definitely better than any US carrier I have flown recently. The seats are pretty comfortable and I like the fact that the seat slides forward when the person in front of you reclines, so you don't lose all of your legroom. The food in coach was pretty good and the flight attendants are nicer than average. I don't like how they charge you extra ($40 pp each way) to reserve a seat. This is one of my pet peeves that more airlines seem to be doing. My biggest gripe with this flight is with Newark Airport and not with the airline. Emirates flies out of Terminal B, which is comparable to a third world airport. I pay extra for TSA Pre and late night flights out of Terminal B don't have a separate line for TSA Pre, so it took me about an hour to get through security, with very rude TSA officers. On the way home, Global Entry got me through passport control quickly, but it took Newark an hour to get our luggage on the carousel, so my 9:20 pm arrival at Newark resulted in my being stuck there until 10:40 pm. Amazingly everything at the Athens airport was smooth sailing. Maybe Newark should take some lessons from the Greeks.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1270,Stranded in Boston,"Our flight was supposed to leave from Boston to Miami but it was delayed over 6 hours and then cancelled. The employees were extremely rude about it, especially a young woman with dyed red hair that refused to give her name, as if somehow this huge disruption was our fault. They offered flights the next day to a completely different airport (Fort Lauderdale) with no overnight accomodation or any other kind of restitition. They told us at the gate that the cancellation was due to ""crew delays"" but later on said it was due to weather in order to refuse hotel vouchers. I already knew this airline was awful what with their rude flight crews and ridiculously uncomfortable seating, but their dismissal of our situation bordered on cruel, and due to their incompetence I missed my mother's birthday celebration. Needless to say, I will never again fly with Spirit Airlines again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1271,Worst airline service ever. ,"I am extremely disappointed in the time allowed to catch a connecting flight. Air Canada should know how the customs department works in the Toronto airport. They booked us on a plane that had a 45 min layover between flights but yet it took 50 min to get through customs 2 of the people in our group that are over the age of 80 missed the flight because of the delay, I missed it because I had to stay behind and wait for them. Then customer service at the airport made it sound like they were doing me a favor by not charging us for the next flight. I will never fly Air Canada again I will also make sure all the other people read my media posts know not to fly air Canada.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
1272,No acceso VIP o Fast track en business,Tremenda sorpresa. No proveen acceso a sala VIP o Fast track con billete de business. Me darán de comer? Es patético.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
1273,Terrible ugly nasty ,I was taken off flight 503 July 14 for laughing at jokes be told on the plane by to gentlemen that were talking loud in front of me an my wife..,JetBlue,trip_advisor,['Assurance']
1274,Worst airline and horrible customer service! Avoid it!,"Flew with Spirit airlines for the first time. Never again will I fly with them. Yes, they have cheap rates, but you will get the bare minimum with everything. Nothing is included on your flight and they will charge you extra fees whenever they get the chance to. Customer service and flight attendants were rude to me and other guests. I witnessed it multiple times. The flight from Las Vegas was delayed an hour and a half and they didn't give us a reason of why it was late. They just said it was delayed. Once the plane finally took off and arrived in Denver, we had to wait 1 hour to get off the plane because a gate was not ready. Lots of people had connecting flights and had to rebook their flights. I even heard one attendant at the front desk tell a guest that they would charge him $99 and it wasn't even his fault. I asked to speak to a supervisor and she did nothing, so I talked to her boss which is the manager and she also did nothing. She didn't offer me any solutions at all. I told her that I either want transportation to my vehicle in the northern Colorado airport which is where my car is parked or a hotel for the night. She said she couldn't do anything for me and to contact customer service. I explained to her that my scheduled bus was missed because of this delay on their end. She stated that this plane was delayed due to bad weather. No employee from Spirit airlines told any of the guests that it was due to bad weather. Saying it was out of their control. I contacted customer service and the guy on the line seemed very unsure and clueless of how to help me. I pointed that out to him and he said he would send me over to a manager and I waited a long time and there was no answer. So now I'm stuck here at the airport overnight in hopes to get a bus first thing in the morning to my vehicle. Bad customer service, bad service, uncomfortable flight, and not worth your money or time. Please avoid it if you can!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1275,$225 in change fees per ticket X 4 tix even with Medical Notes!,"I actually could not believe it. I booked tickets in June for our niece, her two little ones and her husband to visit us in Boston for Thanksgiving. In the last 48 hours her two year old fell at his preschool and sliced his ear open requiring multiple layers of stitches and general anesthesia to accomplish that. Ear needs to be cleaned and taken care of multiple times per day and he is on antibiotics. In the middle of the night the 7 year old spiked a 102 fever with a bad virus. Notes from the doctor that neither kid could fly. All I asked was that Jet Blue redeposit the money I spent for the tickets in my True Blue account and waive a cancellation charge as I had the documents from the doctors. No going. I had booked on Orbitz so they would not even talk to me. Called Orbitz. The person there could not have been nicer and more helpful. He did everything he could in talking to Jet Blue who refused to budge. He finally got them to agree to ""cancel"" the flights but they would only give the credit in some sort of ""ether space"" so I would have to call the airline with the old ticket numbers and get them to ""see"" the credit before it could be used - so no online booking - and then I WOULD HAVE TO PAY A CHANGE FEE OF $75 PER TICKET ONE WAY AND $150 PER TICKET FOR THE RETURN so get that - $225 in CHANGE FEES when I use the ticket. The poor Orbitz guy was so nice and he tried - even said he thought the policy was ""disgusting."" I agree. I will definitely never book them on Jet Blue again...except of course when I have to use up these tickets - which I only get to use until JUNE 2019 because I booked these Thanksgiving tickets last June and they will only be ""good until 1 year from BOOKING"" according to Jet Blue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1276,business,"Love the 320 Airbus Delta flys. Roomy seats and lots of overhead storage. Only thought would be don't charge $2.00 for a set of lousy ear buds, I'll bring my own next time.",Delta,trip_advisor,['Tangibles']
1277,On time and service was above average,Check in was easy and quick. Flight was on time and service was above average. Entertainment system was good.,Delta,trip_advisor,"['Tangibles', 'Reliability']"
1278,Air Canada is garbage. ,"Air Canada is garbage. They charge extra to pick a seat, then stick you in the last zone. They lie to you and force you to check in your carry on when half the slots are still empty. I wish United would find a better partner to work with.",AirCanada,trip_advisor,['Responsiveness']
1279,Quality of service on United long-haul flight.,"The service on 16-hour UA flight from Singapore to San Francisco was slow and food was average quality. As a Mileage Plus member for over twenty years, I am reluctant to use United Airlines again for international flights across the Pacific.",United,trip_advisor,['Assurance']
1280,No care for customers,"Our family of 2 adults and 2 children recently flew Air Canada from LAX > Calgary return. We booked about 11 months in advance, and I went onto their website to pre-select seats, and received a confirmation email. Their itinerary says that a ‘meal’ would be served during the flights. Come time to fly, we arrived at the airport about 2 hours prior to departure time, but noticed there was no flight at the time we had. We queried this, and they looked puzzled. Long story short, and they had changed the flight time, but we didn’t receive any notification!! We had received notification of an *arrival* time 5 minutes later than the original arrival time, but of course this has no bearing on the traveler, so you would think they’d let you know when they changed the departure time to an hour and 10 minutes earlier!!! Luckily we were there early enough that we didn’t miss the flight. We also noticed that our seat numbers on our boarding passes were different from the ones we had selected and had received email confirmation of. We questioned this, and they said that other people had paid to have our seats, and there was nothing that could be done about it. Once again, we received no notification of this, and there wasn’t any mention of paying to secure the seats we had selected. We fly regularly on Virgin Australia, and Jetstar, and have never had issues or confusions such as these. Our other issue came to checking our bags. I HATE those self service bag checks!! As a family of 4, we were entitled to 8 checked bags at 23kg each, plus 4 carry on bags. We only had 3 carry on bags, plus 5 checked bags, 4 of which were well below the 23kg, but one of which was 26.7kg. Yes, I know that it’s technically overweight, and they suggested we repack... in the middle of the airport, with two kids, one of which has Special Needs, and has to have her hand held at all times. Airports are always stressful places, and so repacking wasn’t a viable option for us. My issue is that they can’t argue that 26.7kg is too heavy from an OHS point of view, as Platinum guests can check bags that weigh 32kg, and they can’t argue that we had an overall weight issue, as we had less bags than we were entitled to, most of which were underweight - there was no ‘human’, logical thought put into it, and so we had to pay $100 CAD for our overweight bag. Very frustrating. Oh, and there was not even so much as a bag of complimentary peanuts or pretzels on the flight!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1281,The Only Way to Go,"Southwest is my carrier of preference when flying to and from Cabo. They are Great Customer Service and they do everything in their power to accommodate your every need. The planes are always clean and well serviced. I always pay the extra fee for Early Bird but you don't need to do that, just check-in 24 hours before scheduled takeoff time. Great Airline and worth using.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1282,Cancelation without notice,"We booked a roundtrip flight from Buffalo, NY to Myrtle Beach, SC in July 2021 via Orbitz. Confirmed via email. Received many emails from frontier regarding this trip. Successfully took the first flight in Sept 2021 without issue and got to Myrtle Beach. The day before we were leaving I attempted to check in for the return flight and was not able to with a message advising to contact the airline. I searched online and eventually found a number to call, and after an extensive hold time I spoke to someone who advised that my flight had been canceled and I wasn't notified because they didn't have my email address. Again, I have received many emails from frontier regarding this trip. I asked to speak to a supervisor who was extremely curt with me and advised that the flight was canceled because not enough people booked it. He advised that there was no recourse and no way for me to get home unless I wanted to go to Iceland. He advised they don't rebook with other airlines. Frontier flew me to myrtle beach, canceled my flight without notice, and had no option for me to get home and no remorse. I was forced to scramble and book a united flight (with a layover with a toddler) for double what the entire trip was supposed to cost me. Frontier advised they were sorry for the inconveniences and had nothing else to offer me.",FrontierAirlines,trip_advisor,['Responsiveness']
1283,Love JetBlue!,"Love flying JetBlue! We've done the Buffalo to Fort Lauderdale flight twice now and both times were excellent! Flights left on time and the crew were friendly. Love the free snacks and drinks and the free tv is really appreciated, other airlines seem to make you download apps onto your own device for any entertainment, or make you pay for it altogether! I've also flown JetBlue from FLL to New Orleans and that flight was excellent as well. I'll always look for JetBlue when booking flights throughout the US. Highly recommend!",JetBlue,trip_advisor,['Assurance']
1284,Thanks Flight Attendant Millie,"Still suffering from food poisoning I was dreading the flight home but anxious to get back. Things started out badly, our TV screens did not work so we moved to seats in the front row. Millie could see that we were having trouble, but instead of just ignoring us she defused the situation and put us a ease by first offering to give us some monetary compensation and then talking with us about where we had been in Mexico. She was planning a trip there soon and asked me for some advice on restaurants and hotels. I was happy to help and had a couple business cards to share. This made us feel like valued friends helping each other. Flight 2824 on October 17, thanks to Millie's kindness and consideration, was good and gave us the desire to fly Jet Blue again.",JetBlue,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
1285,Long Flight,"Flight was pretty good, delay on leaving Syracuse. My wife and I didn't really care for the choice of food entree options. I choose the vegetarian option which wasn't too bad, but her's was a burger which didn't look to appetizing and she said it wasn't.",United,trip_advisor,['Tangibles']
1286,Good flight out Bad flight back,"We had a nice flight out. Newer plane, movies, good service. The flight back was a bust. Plane from Denver to Tampa was old and tired. Uncomfortable seats, no entertainment of any kind, no power or ports. Cart service was interesting. One attendant worked her heart out covering for another heayset attendant who was operating the drink cart and really struggling.",United,trip_advisor,['NA']
1287,Horrible service,Will never fly allegient again. How you cancel a flight 40 minutes til boarding. And not care how you get home. Where was I supposed to go for two days until the next flight? Gave them two tries and had issues each time. Won't happen again. I don't care how cheap the tickets are. You will never get another dime out of me!!,Allegiant,trip_advisor,['Responsiveness']
1288,Major Scam! Buyer Beware!,"I used my United Miles to book a cruise with United Cruises. Chris Brown cruise consultant representing United performed the transaction for me. He provided misinformation which caused me to go back and forth with United Cruises to obtain clarification on several issues of concern. Unbeknownst to me, Chris cancelled my cruise and defrauded me of approximately $1000.00. I was promised that my miles would be returned to my account within a week. Now, 5 weeks later and I have not received. I will be pursuing a complaint with the state of Florida consumer fraud division. In addition, I will file a complaint with the BBB. If I receive no resolve, Chris is going to be headed for court. So message to consumers, BEWARE of this scam company representing United Airlines. Also avoid CHRIS BROWN!",United,trip_advisor,['Assurance']
1289,Amsterdam to Dubai,Excellent Flight with good food and drinks on board. Good entertainment inflight. Used the Marabah service on arrival that was great within 30 minutes I was outside and could travel to my hotel by taxi.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
1290,We were in good hands,"Flying to Nashville was thankfully uneventful. Everyone was friendly, the seats are very comfortable and the flight was extremely smooth and right on time. Coming back to Boston was equally as smooth a flight that took off again right on time. Love this airline.",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
1291,Flight was delayed - otherwise it was fine,"This was a connecting flight, and by the time we landed in Amsterdam they already had ""Delayed"" up on the board (even though we had a 2+ hour layover). A short while after getting to the gate they did a decent job of keeping us informed that our plane was actually delayed from takeoff at MSP due to ""mechanical/maintenance issues"". Since you want them to have that fixed before they take off you can't argue with that. ;-) They had said it was about a 3 hour delay, and by the time all was said and done it turned out to be about that (slightly more). They were able to make up about a half hour of that in flight - so all in all not too bad.",Delta,trip_advisor,['Responsiveness']
1292,Don’t fly frontier…,Terrible service. Tried figuring out our tickets and over charged us for everything. Just to print out your ticket is an extra 5 dollars. Then charged us extra 100 for our carry on that was already paid for.,FrontierAirlines,trip_advisor,['Responsiveness']
1293,"""Emergency Evacuation Fee...that'll be $79""","[Frontier evacuation, Charlotte Airport]( URL Betcha they charge a fee for this too... XD",FrontierAirlines,reddit,['NA']
1294,Excellent experience 👏,From very clean airplane to very friendly staff members I love this time flying with spirit airlines. They on time and very respectful with all passengers. Five stars.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
1295,Disneyworld,"Terrible in every way. A 9 hour connecting flight took over 24 hours due to delays caused by a late pilot and disorganized agents. All our bags were lost and still have not been delivered. They were all rude, uncaring, cold and ruthless. We got NO food and only a tiny cup of water over the entire 24 hours. No sleep, no food, no refunds, lost luggage, mean attendants and no one could help us with any questions. Everyone was unprofessional.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1296,"Average, Noting special to write home about","Emirates flight standards have been on the decline for the last few years, mostly due to some cost cutting measures but also the service standards. The flight attendants tend to take things casually and always seem to be ""busy"". The personal touch that was there before and that makes an airline outstanding is no more there. Many a times I got a faulty headset, preferred meal was ""finished"" or did not get ice with the drink. Small things but all comes back to the quality of service",Emirates,trip_advisor,['Assurance']
1297,"Predatory, Unfriendly  and Extortive","We had a horrible experience with the airport gate staff who attempted to overcharge us for a ‘too large’ personal item. The first chose to measure the backpack by putting it in perpendicularly into their ‘top big’ box, which obviously isn’t going to work. They measured two bags this ridiculous way and then insisted we were being charged for three. After measuring the third and seeing it go in easily even sideways, they recanted but said we’d better hurry and pay the extra $200 or they were going to close the gate on us. They started yelling ‘go ahead and close it right now!’ in front of everyone in a dramatic and aggressive manner. There was a whole group of people they were doing this to. This was the second leg of a Frontier flight, the first had zero issues with these same bags. I will never fly Frontier again no matter how cheap.",FrontierAirlines,trip_advisor,['Responsiveness']
1298,Frontier Airline of RDU  is my airline of choice.,"I thought i was going to have a hard time on the flight because I dont do well in the air or at sea. But on my first time flying with frontier, the flight was great and me and my family had a great time. the staff was wonderful. The capitan was great at his job. We had a little storm which scared me but the flight crew held it down . I really enjoyed my first time on frontier. I am now on my fifth flight with them and my family and I will contiue to stay with them . They have great service. The seats are fine but my trip was only 4 hrs long. So I wasn't trying to kick my shoes off like i was at home.I just wanted to get on the plane and get there. So for the price and the time ,I was very pleased.There are no on board movies so you will have to bring an ipad or puzzle to do. Thanks again frontier. I will be flying again",FrontierAirlines,trip_advisor,['Assurance']
1299,AIR CANADA IS BROKEN,"I have been trying to book a flight with Air Canada for months now. A few months ago all that was available were business class seats for this route and it was 8k USD, on the return flight you were in an economy seat. Now they have proper Biz class and economy seats. Biz class is 14,000 CAD return. Yes you read that right. Economy is $4500 return. Triple pre covid prices. My Father died so I tried to get information about bereavement fares. I just got hung up on after 30 minutes on hold. I was calling them because the bereavement code a woman gave me a month ago when my father passed is giving me an error message saying the time period for that code is in the future. It took many many calls to get that code and over an hour on hold. Now at 30 minutes some voice comes on and says something like ""you've run out of time"" and hangs up on you. AIR CANADA IS BROKEN-BADLY. We need another International airline.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1300,Have always had good experiences,I have been using Allegiant Air off-and-on for a few years now and haven't had a bad experience with them yet. They do have some stricter policies than some other airlines as far as time to check luggage and when their desk opens at the airport but nothing too inconvenient. The weight maximum of their checked luggage is 40 pounds instead of 50 but I haven't been too inconvenienced by that either. Their flights tend to leave on time and often arrive even a few minutes early. I love that all the flights I've flown have been non-stop. The only real drawback I've experienced is that they seem to only fly into smaller airports which can sometimes not be the most convenient but for the fares they charge it has been worth a bit of a drive.,Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
1301,What you may not know about Jet Blue......,"My daughter is currently sitting in a hotel that she could not afford to pay for due to cancellations this morning at Logan Airport. She was told by three agents that she could not get on a waitlist. She asked for assistance with meals, etc. and got an $8 voucher. She then called Jet Blue, after being told by THREE AGENTS, that there would be no flights available today, that there are seven seats open. Two of the party with whom she is traveling cannot get back to the airport in time for the flight. Despite this being a weather issue, what she was told was not factual and now she has to incur several meals/lodging expenses, miss an event this evening, miss the first night of her hotel in Nashville, and lose a day of vacation. Had she been put on a waitlist they would be on a flight at 5:30. We have flown with Jet Blue for years........this is disgraceful and makes me reconsider flying with 1) an airline with no code share options for rerouting flights and 2) paying extra for an airline that treats passengers rudely and without at least guidance as to managing travel changes. We contacted Jet Blue and at least they responded. Not with much, but they did get back to us and basically stated ""we understand how we feel.""Two thumbs down for you Jet Blue. We'll stick to cruising and driving, thank-you. (p.s. the ratings below are not for this flight as we haven't left the ground yet, just for general Jet Blue experiences including today's.) Thanks for reading.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
1302,"Great airline, easy boarding process","We flew Delta Comfort+ for our honeymoon to Hawaii and were mostly very happy with our experience! Comfort+ was definitely way more expensive, but we thought it was worth it for such a long flight. It was great to have a little extra room in our seats and also to board in one of the first groups. The flight attendants were all very nice and attentive and the boarding process went very smoothly. In addition, the in-flight entertainment options were great! There were a ton of newly released movies that were included in the ticket price. The only inconvenience we had is that with the Comfort+ ticket, I believe part of the extra fee is that you have ""designated"" space to stow your carry-on luggage above your seat. In a couple of the planes we were in there were signs in the overhead bins to say ""Comfort+ Only"" so that way people who got on before us wouldn't put their suitcases up there. However one of the flights did not have that designation posted and we ended up having to walk 10 rows back from our seats to finally find a space, then fight our way back up to our seats, and then wait for all those rows to de-plane at our destination before we could get to our luggage. This isn't any fault of the cabin crew or anything like that, but I think it would be nice if Delta would label all their planes with the ""Comfort+ Only"" baggage signs since that is supposed to be included in our ticket price. Overall, I would recommend Delta though and will fly again with them in the future!",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
1303,Blame it on bad weather !!!,"We have been stuck at the airport for hour and hours - the excuse “a snow storm” granted there was one but that was not the reason. It was because the crew did not bother to show up on time. The AC was ready, the weather let up but NO CREW !!! Complete irresponsible behavior, disregard to our schedules and disrespect to all of us. I am utterly disappointed in this airline - they did not even bother in making our wait more comfortable and gave us stupid food vouchers for a 7 hour wait !!! We are still waiting and still no crew. They place themselves in the top 3 ! Reality check that’s NOT how you deal with a situation. When we all made it on time in the SAME weather conditions- why would the crew has such little foresight ! Disgusting behavior and disgusting handling on this whole situation- not to mention I am connecting and I WILL miss my connection and they are still not here !!! And are we going to compensated !!! Forget it! Not a respectable airline!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1304,Won’t fly Southwest again,"First time flying in a while. I felt like I was back in a bus depot, not an airport. Paid extra to upgrade our tickets due to hubby being 6’7 with bad knees. Was assured that by paying extra we could have really good seats. We watched 6 wheelchair patrons (one of them walked better than we did before sitting herself in a wheelchair) each with an entourage all board before us. Literally 16 people. I’ll never fly open seating again!",SouthWest,trip_advisor,['Responsiveness']
1305,As usual Excellent.....,"There are very few flights one can find where comfort is the synonym to the airline. Emirate is one of that. However price tag of the tickets are not to the satisfaction of the passenger, specially when one can not use frequent flyer facility in Maputo, where originally we purchased the tickets to travel to Kolkata India from Lisbon. Emirate Agent in MAPUTO so far NEVER gave us any Frequent flier advantages. Do not know why. Always they have one common answer.....sorry not available, Peak time. This must be changed. I am sure passengers should not be directed to Onlinre purchase to avail Frequent flier advantages, it must be given by Emirate Agent in Maputo.",Emirates,trip_advisor,['NA']
1306,Best Airline EVER,"This is the best Airline. The staff is so nice and helped us when traveling, I am planning to go on a trip to Las Vegas my family wanted to fly delta but I will not go if I can’t fly Southwest Airlines. #1 Southwest Airlines",SouthWest,trip_advisor,"['Assurance', 'Empathy']"
1307,"cheap tickets , expensive EVERYTHING ELSE!","Unfortunately, this was the only flights available for our travel time frame. ALL other carriers were booked. BE ADVISED that they charge for everything! Bags, carry-ons, cokes, water, wifi, aisle seats, etc!!! Your total costs will far exceed your ticket prices. Their website is terrible. Their helpdesk is of no help. They change terminal gates at a whim. Their plane seats have NO CUSHIONS and do not recline. Legroom is non-existent. Their boarding pass system is hard to use (and they charge you if THEY have to print it out!!!) And there's more! Never again will we fly Spirit - we'll walk first!",SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
1308,JetBlue is awesome!,"This was our first flight on JetBlue, but it won't be long before we fly with them again. The service was friendly and helpful, as well as efficient. Our round trip was on time, and the fare reasonable.What else could we need in an airline!Our only disappointment is we heard they are discontinuing the service between Jax and DCA.",JetBlue,trip_advisor,['Assurance']
1309,My travel,This was a very short flight. Just what I needed at that time. Flooding was all over the region. However Virginia Beach weather was sunny and in the 80's. Southwest provide an easy route to the East coast,SouthWest,trip_advisor,['Responsiveness']
1310,They most of the time change the time of the flight. that definitely can affect your schedule and they dont care,"They are always changing flights as that do not affect the customers, that is not a serious company, if i cant trust then here, neither on the air",Avianca,trip_advisor,['Reliability']
1311,Cold Hard Flight to Amsterdam,"Booked comfort class seats on way to Amsterdam. Please keep i mind that we are frequent flyers and almost never complain.But these seats were hard and ""Uncomfortable"" for a 10 hour flight. Also the cabin temperature was ice cold. Came back coach and had no problem with seats on flight. PS if you are checking in to Delta or KLM from Amsterdam airport allow plenty of time!! Beautiful airport because of the few gate agents it took 5 hours to check in. Yes really 5 hours. You would think there would be better staffing.",Delta,trip_advisor,['Tangibles']
1312,"disappointing - nice plane,  poor service",nice new plane (787) but food was minimal and small servings (worst on any ailine for some time) staff were haphazard and did not really want to look after English speakers. had english version of entry forms but did not give them out,Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
1313,"Delays, Delays, Delays!","Direct flight was supposed to leave at 3PM, didn't arrive in Montreal until 9:30PM. Return flight was even worse - supposed to leave Montreal, going thru Ottawa back to Winnipeg at 2:50pm, delays on both flights, didn't land until 9:15PM then had to go to AirPark to pick up my vehicle and didn't get home until 10:30pm. Almost 11 hours spent in airports EACH WAY is absolutely ridiculous. Had Jets hockey tickets to the Lightning/Jets game that I had to give up to boot. Still peeved about that. Unfortunately I booked my Feb trip to Montreal thru Air Canada so I'll likely suffer again, but I hope not. Next time I'll try WestJet.",AirCanada,trip_advisor,['Reliability']
1314,Terrible,Was supposed to leave at 3 but it’s 5:30 and they say our PILOTS still haven’t showed up. We have no word on them or when they will be arriving. We are just sitting here in the dark and they can’t even give us a time. I’m missing my sons 40Th birthday now,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
1315,5 Stars for Bosco. ZERO for Air-Canada.,There are too many issues to go over the shambles that has been my wife and I’s first and last Air Canada experience. The only redeeming factor was the flight attendant Bosco. He was the only worker at 2am helping us and 20 other passengers who also missed their connecting flight due to issues caused by Air-Canada. Bosco is the only person on our journey with Air-Canada who seems to have things together. I suggest giving this man a promotion or a raise so you don’t lose an invaluable member of your team.,AirCanada,trip_advisor,['Assurance']
1316,Miserable treatment of passengers,This is the worst airline I have ever flown with. Every flight into Atlanta was delayed or canceled. Passengers stranded in terminal with not being able to use restrooms all are closed. customer service lines incredibly long from so many flights delayed making everyone miss there connecting flights. it is ridiculous how they treat their passengers,Delta,trip_advisor,['Responsiveness']
1317,Worst experience,"Air canada is the worst airline ever. Always delays. I usually don’t write reviews however my experience with air canada ( express ) was so bad that I am writing this. Recently I had flight from Toronto to new york and again back to Toronto. Both of them had delays. Always delays which is not acceptable. Even when we landed , they kept us in plane for 30 - 45 minutes . It was exhausting. Never will take air canada again",AirCanada,trip_advisor,['Reliability']
1318,Terrible service and reliability,"Terrible service and reliability. Flight out stuck on tarmac over 2 hrs. Male flight attendant very rude to myself and others (same jerk, same behavior last year). App not updated with ETA well after delays, we ended up having to spend $ 60 on uber as a result and arrived at 2AM to our friends place - who had no idea if we were arriving that night or not. Then flight back was delayed (also same thing happened last year). I do not recommend this airline for anything ever.",Allegiant,trip_advisor,['Responsiveness']
1319,Awesome Flight,"I have flown with Allegiant several times and have enjoyed each and every flight. The things I like most about Allegiant are of course the low fares, the non-stop flights to popular destinations and the flight attendants are excellent. We flew a few days after the 60 Minutes documentary, but this did not deter us from flying with Allegiant. We will fly with them again.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
1320,Luggage Overcharge,"The app offers you a discount if you get the luggage on line. I was only able to get the discount on 2 luggages, 5 of us traveled, they change it up when it’s closer to traveling, they put it in Colombian pesos then you get charged a different fare. Not only that they charged me 100.00 and the transaction was denied but My account was deducted. I feel so ripped off right now. 3 of my luggages should have been 30.00 each but they don’t give what they offer.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
1321,MSP TO DCA,"We were extremely pleased with everything on this flight, including the preboard staff and onboard crew. The aircraft was clean. Arrival was on time.",Delta,trip_advisor,['Reliability']
1322,Absolutely HORRIBLE experience. AVOID THIS AIRLINE!,"I had a flight from Raleigh to Denver On the 22nd of November 2019 where i picked up my daughter for Thanksgiving (divorced sharing custody). My return flight was the same day with Frontier. It had already been a long day so I decided to upgrade to better legroom for the return flight (exit row). Upon boarding the aircraft and sitting down, I was informed that my daughter who is 6 years old was too young to sit in the exit row. I was not made aware of this until we were on the plane and I had already upgraded. The steward said I would have to swap with someone so I swapped with the couple in front of me and I was told to contact customer service in order to have the fee I paid for the upgrade refunded since I didn’t get to sit in the seat. Several attempts were made to call customer service over the holidays. Each met with an hour wait so i didn’t bother. Fast forward to today, the 30th where I finally make it through after sitting on hold for an hour. The first representative was from India, could barely speak English and after giving me the round about for 30 minutes, proceeds to transfer my call to god knows where and hangs up on me. At this point I’m livid but I call again. Second representative, of course, from India and can barely speak English. After going back and fourth AGAIN I’m directed to put in a request via the website. They can’t solve it over the phone due to there not being any “official documentation that I didn’t get to sit in my seat”. Long story short, I’m probably screwed out of the money I paid to upgrade my seat due to their complete and utter incompetence/lack of effective resolutions. They’re unorganised, terrible customer service, incredibly uncomfortable flights and by FAR the worst airline to deal with. Do not fly with them. The money you save is NOT worth the hassles you may deal with. God help you if you travel with them and you run into any delays/issues. They will not help you resolve them because they already have your money. 0/10 across the board.",FrontierAirlines,trip_advisor,['Responsiveness']
1323,Quick Trip to Florida,"Our 1st time flying Allegiant and it was a good experience. This was an emergency trip, so had to find the quickest and cheapest way to get to Florida. Allegiant was there. Ticket was very reasonable, but then the little things - you could carry on 2 bags like most airlines, but you paid $25 for 1 carry-on. Then you got a pop-up to pick your seat and depending where you picked determined what you paid for that seat. The ones closer to the front cost more. I chose a seat on the wing and paid $12. Come to find out, you do not have to pick the seat and pay this charge. All snacks came with a price too, soft drink - $2, chips/crackers cost too. The flight was very smooth and wonderful and we had ample leg room where we sat. I was told the Clearwater/St. Pete Airport had a very short run-way so I was expecting to hear the engines and brakes being applied, but our pilot was great. One of the smoothest landings I have ever experienced. Yes, we will fly Allegiant again, especially now that we know the quirks!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
1324,Direct Flight: Atlanta to Austin,"Frontier provides the barebones... it's great if you are looking for an inexpensive (albeit mildly uncomfortable) flight. The majority of seats other than their first class equivalent does not recline and the snack tray is the size of a postcard. We did have the challenge of a crew member not showing up on time on the first leg of the flight-- luckily they did not cancel, but we did depart nearly an hour later than anticipated. Overall, I would fly Frontier again, but it's good to be aware of the areas that are cut back on to create an affordable flight.",FrontierAirlines,trip_advisor,['Tangibles']
1325,Good Flight,"Flights were good, a little late both ways coming in and out of New York, can be expected. Otherwise everything was good.",Delta,trip_advisor,['Reliability']
1326,Phew! Merger with JetBlue blocked,URL: URL Thumbnail: default,Spirit,reddit,['Tangibles']
1327,AWFUL- no common sense - charged $99 for PILLOW- delayed,"DON'T expect to fly with ANYTHING beyond the tiny personal item. And they rob you at the gate. At the check- bag area there was only one person there, who was messing around on their phone and did not help us or even stay in the area . When we went to board, that process was atrocious. We flew round trip from IND To Denver for a family funeral. We brought the same baggage both ways. From Indi to Denver was a very pleasant process. From Denver back was awful. We were stopped by the boarding people and told we could not board with what we had already brought (my husband and I each had one personal item which fit in the luggage sizer and one full size pillow, which we use on the plane and during our stay). I tried to explain we had already flown with Frontier with these items that same week and that the pillows ride on our lap the whole flight. They would not work with me, ignored me and hinted at refusing us to fly at all, finally CHARGING ME $100 to keep my own pillow which I had ALREADY FLOWN WITH THIS SAME WEEK ON FRONTIER!!!! They were rude, unhelpful, ignored my request to talk to a supervisor, offered no solutions, would not give me their names or let me talk to anyone else. Then they insulted me when I asked for contact info for frontier. All they did was write the website name on a piece of paper! I am not stupid. I know the website address. To top it all off, our plane was delayed 40 minutes once we were all seated! Finally, I went through the effort of filing a complaint on Frontier's web form because they have discontinued their phone services completely. They replied with quoting policy, and saying I should have gotten it resolved while at the airport. I TRIED and was treated shamefully! Frontier is refusing to refund me, make any restitution, or even acknowledge responsibility for their employee's actions. It is shameful, common sense and contextual judgement does not exist, and service is no longer a word in their vocabulary. This was the most horrific experience I have ever had with frontier and is enough to consider NEVER flying with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
1328,excelente,"Poltronas reclináveis em couro amplas e com espaçamento compatível. Muito confortáveis. Vídeos, séries e filmes em boa quantidade para uma viagem de 5,5 horas. Refeições nota 7.",Avianca,trip_advisor,['Tangibles']
1329,On time and Friendly service.,"Flight was almost full. Timely, organized boarding. Room in the overhead bins. Left and arrived early. Great Flight attendants.",JetBlue,trip_advisor,['Reliability']
1330,"United Airlines, my experience","I had a terrible experience with United Airline, and honestly, I will never fly with them again. I do not recommend this Airline at all. After the incident, I reached out to customer service, and they did not lift a finger to help me or to advise me with a positive solution. I am very disappointed, here is my experience: According to United website, baggage allowance can not exceed over 45 kg. This information one can look up on their website and is also visibly displayed online check-in. I began packing my bags two weeks ahead of the flight to ensure a calm and easy check-in, boarding and flight. I planned everything to great details, checked baggage allowance multiple times and pre-weighted my bags to keep them within the baggage allowance weight. One of my bags was a holding a bicycle, which I placed in a B+W International bicycle hard case and added some clothes. The total weight of this piece of luggage was 43.5 kg. The dimensions and weight were within the baggage allowance of the United Airlines. Upon arrival at the check-in I was informed, the maximum weight is 32 kg. I debated this and stated, even showed, the fact that on the United website it clearly says: ""We can’t accept bags weighing more than 100 pounds (45 kilograms). However, musical instruments and assistive devices are exceptions."" - meaning they can and should accept up to 45 kg. Online United Airlines also states: ""Oversized bag fees do not apply to checked bicycles. Standard checked baggage fees as well as overweight service charges still apply."" Paying overweight was not a problem for me, I was ready to pay overweight. I was informed this was true, but it was a general statement and does not apply to them. I could not believe what I was hearing, and unfortunately there was no clear solution provided to me. I was forced to leave my bag behind for no clear reason. After arrival to my end destination I immediately reached out to United customer service, even they did not address the situation and misunderstood multiple times that I have lost my bag and I should reach out to baggage claim. Feeling pushed back and forth and offered no solution whatsoever, I am now here at my destination and cannot ride my bike. I have no personal transportation options and am very disappointed in United Airlines. I do not recommend this Airline at all. (scale photo is a supportive element)",United,trip_advisor,"['Responsiveness', 'Assurance']"
1331,TERRIBLE! Wish I could leave 0 to recommend,"NO STARS! WORST experience EVER! Zero/Nada/Niltch/No customer service, unfriendly/unbothered staff (like we were inconveniencing their snack time), dirty plane (literally had to step over throw up getting on the plane). Getting what you pay for is not saying enough. They use low ticket prices to lure you in, then get you with extra charges which comes out to almost exactly (or more) what you’d pay for a more reputable better run airline. Some folks got stuck paying $99 extra at the gate because the boarding pass attendant claimed the customers bag were too big after already checking their bag size at ticketing (this happened to multiple people) staff were totally dismissive and unapologetic. Don’t do it! Save yourself. I’ll never fly with this airline again. I hope this review saves someone else the money and stress we experience on this trip. An absolute scam for pure garbage.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1332,First time flying Spirit,It was my first time flying. I must say it was a great experience. I will most definitely will be booking again .,SpiritAir,trip_advisor,['Assurance']
1333,HORRIBLE!!!,"Like everyone, we tried to give them a chance…never EVER AGAIN will I fly with Frontier! No reason I should have to be traveling for 12hrs when it should’ve been a 2hr direct flight!!!",FrontierAirlines,trip_advisor,['Reliability']
1334,The WORST flight and customer service!!!!,The “WORST” flight we’ve ever been !!!!! Flight was delayed 4x without communicating with the passengers. Poor customer service!!!!! They were sooo rude and mean. Flight was delayed because Frontier Airlines was focusing on measuring and sizing bags and luggages . Fo what ??? For the luggage fees??? Come on now ?? Think about our precious time !!! We didn’t get our car rental due to our delayed flight. We canceled a surprised birthday celebration for my sister who flew in with me in LV for the first time . We are very disappointed Frontier Airlines!!!! I’m posting here for the first time hoping that FA company will do better on assisting their passengers and do some actions so that no one will experience what we had today . This will be our first and last travel with Frontier !!,FrontierAirlines,trip_advisor,['Responsiveness']
1335,Relaxing Flight,"Flew United Polaris from Rome to Newark (EWR) and it was super relaxing. The seats were nicely spread apart which was nice for taking a nap. Service was great. Drinks were good. Food was ok. Overall, had a great flight back to the States.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1336,The Maharaja and the Emirates (Business and First) Lounges in JFK,"During a 13 hour layover at JFK we stayed first at the Maharaja Lounge then at the Emirates Lounge (Business and First). Both lounges are next to each other and right above departure gate A7. We were flying on Emirates but The Emirates Lounge opens at 6:20pm and we were at the airport at 12noon. We decided the Maharajah was a much better option than staying in an airport seat for 6 hours. Air India’s Maharaja Lounge closed at 6:30pm and we moved next door. The Maharaja was very small but comfortable enough (armchairs only no couches). There were snacks including wraps but no hot food and of course coffee and drinks (no alcohol). It was also very quiet with very few people, so that was a blessing. The Emirates Lounge by sharp contrast was large and accommodating. Beautiful interior design, and exceptional food and service. There was a large variety of dishes both hot and cold and a great assortment of hard and soft drinks and dessert. The lamb, the ravioli and a shrimp and pasta dishes deserve special mention. The only downsize to the lounge was by the time the announcement was made in the lounge and we arrived at the gate, they were already boarding economy so we had to weed through a large crowd to get to the only line boarding all 3 groups of First, business and priority. I almost lost the rest of my family! In any case we made it through quickly enough and the greeting at the entrance of the plane where we were addressed by name dispensed all stresses. To summarize, the Emirates Lounge gets a 10 out of 10.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1337,Negativ Weltrekord,"10 Stunden Verspätung!! Die Angestellten vor Ort sahen es auch nicht für Nötig den Fluggästen immer einen update zu geben und auch zu Unterstützen . Jedenfalls haben über 11 zahlende Fluggäste in Lima den Anschlussflug nach Europa verpasst ( KLM , IBERIA ) Sehr enttäuschend war auch der Support des Bodenpersonals von Avianca in Lima . Wir hatten das Gefühl, dass es unsere Schuld sei, dass wir den Flug verpasst haben.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1338,COVID GUIDELINES VIA UAL: RECKLESS AND IRRESPONSIBLE!,Reckless and Irresponsible! LAS to EWR was near full today--But good news! It seems no one can contract Covid on United because in Economy we were packed like sardines without regard to a Worldwide Pandemic. It was as though this pandemic hadn't happened as we were all twisted like pretzels (as usual) for 4.5 hours in a warm cabin. Nothing was different including the middle seat Economy class nightmare.It was horrifying. If restaurants and buses and everyone else is placing space between people WHY ISN'T UNITED? You MUST as a company balance your need to stay alive your PASSENGERS need to stay alive.,United,trip_advisor,['Tangibles']
1339,Change fee extorttion,"January 22, 2019 Robin Hayes Jet Blue 118-29 Queens Blvd. Forest Hills, NY 11375 Confirmation Code: JZZCVE Mr. Hayes, Although I was always a satisfied JetBlue traveler before I retired, I had an experience earlier today which left me feeling disappointed by your airline. In January I booked a trip from Boston to Fort Myers for 2/28 – 3/4. Today I learned that my soon-to-be son-in-law is planning a party to propose to my daughter on 3/2/18. She is the first of my four children to become engaged and I needed to reschedule my trip. The hotel graciously allowed me to reschedule my reservation for two weeks later without charge. Your airline extorted a $585.00 change fee from me for the exact same reservation, also two weeks later. Needless to say, I’m left feeling ripped-off …. and “extorted” is not too strong a term under the circumstances. Spare me the travel voucher. Never Again! Formerly yours, Carl Hagarty",JetBlue,trip_advisor,['Responsiveness']
1340,Horrible experience,All the flights were delayed. My flight was at 9:35pm and departed at 10:10pm. I arrived to Dallas at 12:00am and it took the plane 20 min to find a gate. Inflight service was not good either.,SouthWest,trip_advisor,['Responsiveness']
1341,Austin south terminal is like it's own little airport,All the employees we had contact with were pleasant. Love that they opened both front & back doors to load the plane. Direct flight is great. The seating is very hard & tight for space. The Austin south terminal is like it's own little airport & if you want something to eat you are very very limited as to what is available.,Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
1342,Payment won’t process,Trying to book a slight from SBN-PIE and the payment screen always times out. Have tried various payment methods and different browsers. Is the site just down or has anyone else experienced this?,Allegiant,reddit,['Responsiveness']
1343,Not what it used to be,"The aircraft (A380) went sick in Manchester and we spent 5 hours on board the aircraft, before being deplaned and transferred to an airport hotel. Admittedly this is an unusual event, but some people with young children and lots of luggage struggled to march the few hundred yards to the hotel. I’ve always thought the A380 a wonderful aircraft, but have obviously not experienced it full before. As you might imagine the alternative flight was full to the gunnels and was a little claustrophobic down the back end. My diabetic meals were not transferred with me so they offered me a bread roll and an apple. A piece of cheese would have been nice. A little disappointing from what has been hitherto an impeccable airline.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
1344,Smooth sailing (?),Took the 6:45pm flight. Uneventful which is always good. Plane loaded smoothly but we ended up in a queue for the runway which meant our take-off was behind schedule. Nevertheless we arrived approx 15 mins late. Food was... well airline food. Flight full. Overall things were just as expected.,United,trip_advisor,['Reliability']
1345,Really nice experience,"Overall flight was great! With the pandemic still ongoing and now it’s also flu season too I was happy the flight was not too packed and I actually got my own row. I am not sure why the female stewardess wore pink dresses, but they were really cute and the staff overall were great. The boarding process was straightforward. It was a short flight, landed early and not to turbulence. Once again, I wish the headphones could accommodate a different plug (iPhone inlet) or I could watch movies on my iPad or phone. We can charge our iphones but can’t use the usb or outlet to watch movies so that is horrible. The pilots were great and I’m truly grateful for a safe flight!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
1346,"Very good airline, always safe and great service.","Had an extra leg room seat. I always feel comfortable flying JetBlue knowing their service is always good, aircraft in a great shape and it is always clean.",JetBlue,trip_advisor,['Tangibles']
1347,Worst trip ever,Worst airline I have ever used. Horrible service. Asked me to turn my music down 4 times after I had already turned it down. Harassed me about paying for an extra bag even though I only had one carryon. Will never use airline again. Will never recommend to a friend and I have nothing but negative things to say. I will be calling corporate as well,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1348,Missed the holidays,"stuck in PHL. Canceled our flight without notice. No communication. Stuck for days. Just canceled our rescheduled flight without notice or communication. No help, no vouchers, no communication. No professionalism...",SouthWest,trip_advisor,['Responsiveness']
1349,Good flight but they do nickle and dime,"Flight was on time and no real issues but they do charge extra for things like seat assignments, bottles of water, etc.",Allegiant,trip_advisor,['Tangibles']
1350,"Horrible service, delayed flight which lead to connecting flights missed","Can't live customer who have 2 kids in LAX at 3am with no food and hotel. What part air canda doesn't understand, why let passengers board the plane knowing that the connecting flight will be Missed then still knowing this didn't make arrangements for food and hotels for passengers. The helplessness parents feeling when you see your kids hungry, tired and sleepy its...",AirCanada,trip_advisor,['Responsiveness']
1351,NEVER EVER EVER FLY WITH THIS AIRLINE!!!!!,"Once we arrived at Washington from London Heathrow, we were booked onto a connecting flight to Orlando departing at 10pm. The flight we were on from London was running late due to weather and the plane in front of us not having been fuelled. The London pilot told us not to worry and that we would definitely catch our connecting flight as that was behind us and all had been delayed due to the weather. However this was a lie as ours did not get delayed and we missed it due to this and due to a TWO AND A HALF HOUR WAIT AT SECURITY. there was no separate line for people on a earlier next flight. There were no announcements made and no staff to talk to, as well as no time of the next flights on the screen so we had no idea where we stood or which gate to run to. We eventually got through and around 50 other people were in the same position as us as the flight had not waited and left half empty rather than delaying like all the others that night. We were moved onto another flight on the Friday afternoon. DISGRACEFUL AND UNACCEPTABLE. We received no apology from ANYONE. The staff member- Sandeep Sandel I believe - had no idea about the situation at all, no one had informed her or the other staff. She was extremely rude and laughed and smiled at us as we explained the terrible situation we were in. No empathy shown to us at a very stressful time. We received food, taxi and hotel vouchers but still had to put a card and room payments down on hold for THREE TO FIVE DAYS before it would be paid back to us. We also received no compensation for the car we hired or villa we were staying in in Orlando or the theme park tickets we had booked for the Thursday we were missing out on being there for and really, the Friday also as we travelled on that day. THIS IS SHOCKING AND WE WILL NEVER FLY WITH UNITED AGAIN OR RECOMMEND TO ANYONE. WE ARE DUE SOME COMPENSATION FOR THIS TERRIBLE ORDEAL!!!!!!! Flight was from London Heathrow at 4.40pm to Washington. Connecting there from 10pm flight to Orlando. Name: McDonagh. Party of 5. I contacted United with this review and all they said was they apologised for the delay and hope we'll fly again with them. No investigation or compensation given. DISGRACEFUL. WE WILL NEVER FLY WITH THEM AGAIN.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1352,Horrible Company Go elsewhere,"They cancelled my return reservation on a round trip and didn’t even tell me. They said my return flight was cancelled and could not even give a explanation and they wouldn’t rebook me on another airline. I ended up having to last minute a another flight on another airline a 3x time the price due to being last minute, just like the other 10000 bad reviews steer clear of this airline, I’m still in dispute with receiving my money back, I had to get my credit card company involved. STAY AWAY. Don’t believe me try calling them on the phone that should be enough to confirm how bad this company is.",SpiritAir,trip_advisor,['Responsiveness']
1353,Excellent Customer Service,"I got to the airport an hour and fifteen minutes before my flight, but the parking lot shuttle took forever and I was perilously close to missing my flight. Thank goodness for the United staff who were great and really took care of me. I can't thank them enough for making sure I got to my plane and on my way.",United,trip_advisor,['Responsiveness']
1354,Ms,"An excellent Airlines. Always best prices. I just wish your snacks were better than what they are, and, more and better selection of foods for purchase.",SpiritAir,trip_advisor,['Assurance']
1355,Worst experience I ever had from such a big brand.,"I have been a regular emirates traveller since 15 years. Recently I had a very bad experience since the start of my journey on 29th of Jan from Mumbai Airport to the end of my journey at London Heathrow. My baggage have been lost a month ago and I haven’t received any communication from your side or any compensation of my baggage and my belongings lost with the baggage. I have experienced the worst customer service ever from Mumbai airport to London Heathrow airport. I was told I will receive my baggage within 2 days as it was coming in the next flight. Now it has been told they can’t trace it. It’s a rose gold hand luggage with Aerolite brand. Being such a big brand, never expected this level of customer service. I am not happy about the irresponsible management who don’t even bother to show the courtesy of getting back to us or not even bothered what level of stress we have been carrying since we landed Inspite of making so many calls. Such a shame.",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1356,They don't know what Customer Service means,"I have decided NOT to travel on JetBlue ever again. Their service is really pathetic and they do not respect their customers even to the smallest extent. When you do need to cancel your flight, they give you travel credits that expire in one year. Your hard earned money is lost for no reason and they don't budge even if you were not able to travel due to health reasons. I have no idea how a company can operate in such a ruthless way in this day & age! :-(",JetBlue,trip_advisor,['Responsiveness']
1357,first experience was the worst.... I would never ever fly emirates..,I had a worst experience with emirates. service was so disgusting plus the food they gave was dirty and unappreciated. I would tell others not to fly this airline especially if going long.,Emirates,trip_advisor,['Assurance']
1358,Bringing a backpack with a tennis racket - does this still count as a personal item?,"Has anyone had issues with bringing a backpack as a personal item and sticking your tennis racket inside? The last couple inches of tennis racket handle stick out so I don't know whether Spirit will have issue with that. The backpack with the racket will still fit under the seat, but if anyone has stories of Spirit complaining that this is an ""oversized"" personal item item, then I'd love to hear about that experience.",Spirit,reddit,['Responsiveness']
1359,I love Jetblue,"I love Jetblue, we always fly JetBlue. I was a little nervous flying International as I have never done it before. But it was so easy, and comfortable. We had some turbulance on the flight back but the crew kept us updated on what was happening the entire time. While it was a long flight they definitely kept us comfortable.",JetBlue,trip_advisor,"['Assurance', 'Responsiveness']"
1360,My oops!!!,"Imagine my astonishment this morning when I realized that I had booked a flight from Barcelona that are was 100% guaranteed that I could not make. Andrew, the agent who helped me book a new flight was supportive and totally customer focused. He searched multiple ways to fix the problem and came up with an excellent solution. In my opinion, he deserves a AAA+ rating. Kudos United Airlines and Andrew👏👏👏👏",United,trip_advisor,"['Responsiveness', 'Empathy']"
1361,Muy bien!!,"Todo muy bien! Los horarios, las conexiones, los aviones. Viajé con mi hijos pequeños y tenían su menú infantil en todos los vuelos. Muy buen servicio, y el mejor precio de ese momento!",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
1362,Hidden Fees - Poor Customer Service,"At the gate they surprised us with a notice that we have to pay for carry on bags as they aren’t allowed on the flight. Charged us an extra $25 at the gate on top of that for bring the bags all the way to the gate instead of checking them at the kiosk. Horribly unfriendly, bad condition aircraft, and hidden fees.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1363,Trip to Canada,Everything in airplane was perfect. The air Hostess was ready to help us in every minute. The meal was really gut and the kids menu was lovely.,AirCanada,trip_advisor,['Assurance']
1364,Did Some Big Things RIGHT,When flying domestic I go 1. Delta 2. American and 3. United. Due to a really good price I chose to drive several hours to try Allegiant Air. It’s no different than the others EXCEPT. They sell tix with no baggage. If you want a carry on you pay a fee. If you want to check a bag you pay a fee. No big deal until it’s time to board. The board those with no carry ones first. No one is allowed to place anything overhead! Then if you paid for a carry on...you get room to store it! And over your own seat! Those with later boarding zones aren’t forced to store their bags far away from their seats or check it because the overheads are full. No oversized bags. No one bringing 6 carry ons. This...I loved! No drink. No smack. No entertainment.,Allegiant,trip_advisor,['Responsiveness']
1365,Maple flight :),I was a bit worried if I will survive long trip in economy class. I was suprised to have quite comfortable seat (I'm a tall guy). Aircraft was very modern ir nice. Flight took nearly 8 hours and I did want even sleep. That was most comfortable long distance flight I ever had,AirCanada,trip_advisor,['Tangibles']
1366,Atlanta to Cancun,"We flew from Atlanta to Cancun. The seats and legroom were generous, although there wasn't a meal onboard we were given a complimentary drink and choice of snacks. Good choice of entertainment system on board. All in all a good experience.",Delta,trip_advisor,['Responsiveness']
1367,Disgusting toilets,"The toilets on board are smelly, sticky and full of piss. In my 8 hour flight I couldnt use the restroom once because of the disgusting condition of all the toilets present on the plane.",Emirates,trip_advisor,['Tangibles']
1368,Thank goodness for Southwest!,"After the worst service and flight of my life on Qantas airlines, it was so nice to be back on Southwest,!!! The attendants were friendly and helpful, the seats were comfortable and the entertainment actually worked, unlike the international flight I had just come off of.... Thank you Southwest for being such a nice, clean and accommodating airlines!",SouthWest,trip_advisor,['Assurance']
1369,TRASH AIRLINE!!,"Trash! The employees are VERY RUDE! The airplane was dirty, and they charge $65 per carry on bag. There is no in flight entertainment and you have to buy food on the plane. They do not sanitize or even attempt to sanitize in between flights and they were late leaving and arriving. Just skip it.",FrontierAirlines,trip_advisor,['Responsiveness']
1370,Terrible service,"Flight was delayed 4 times, over a 7 hours wait finally getting on a flight for the plane to take a hour to take off. The seat i was assigned was dirty with a broken t.v to charge me $400 with that horrible service i was better off with greyhound!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
1371,Always reliable,"I have only recently begun flying Southwest because I was always leary of not having an assigned seat. I’ve got over that a bit because they’re flights work out better for us, with the connections through Baltimore. The flight coming back home was late taking off and we would have missed our connection had the airline not held up that connecting flight about 10 minutes to wait for us.",SouthWest,trip_advisor,['Responsiveness']
1372,Warning...Don't gamble with your travels,"Warning...Don't gamble with your travels...If you need to get somewhere don't rely on Spirit Airlines. We flew from SNA (John Wayne Airport) to Las Vegas for a Wedding on 3/2/23, & our flight was delayed twice (No weather delays) & we ended up missing the Wedding rehearsal for our friends Wedding due to the delays. On the return flight on 3/5/23, we came early enough to check in a bag, but the line was so long (Over an hour+) my husband missed the 45 minute window to get on the flight & Spirit moved him into the other long line for no resolution. So I tried running through to TSA & the Pre-tsa line was closed so I had to stand in line for 30 minutes & then ran to gate 12 but Spirit moved to gate 8 with no notifications. By the time I finally reach the gate the doors were already closed at 7:39am & the flight was at 7:40 & I waved goodbye to the airplane going home & Spirit agents (No HELP) & said the soonest they could fly us out was the following day on Monday, but I needed to be back home ASAP & was not going to waste anymore time with Spirit or being stuck in Vegas all week. I ran back to my husband who was still in the other Spirit Line (Over 45 minutes now) & he was not closer to getting to the counter for help...So I told him we were not going to waste anymore time in a Spirit Line & we ended up getting a rental car to drive back home since we were left high & dry without any help from Spirit. We also prepaid for the check in bag fees of $57 along with the airfare fees that we are hoping to get back from Spirit Airlines since we never got on the plane due to Spirit Long Self-check bag lines that take several hours to get thru. Our lesson is don't fly Spirit airlines, & if you do...don't check in a bag (cuz of the lines will make you miss your flight) & you definitely don't want them touching your bags so you don't get stuck there and also with the current videos on the news with spirit airlines workers going thru unattended bags...not good.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
1373,"On Time, Easy Boarding, Cramped","Having a reliable plane, competent pilots, and helpful crew is first and foremost. These things all happened. Grateful for that. Also, flights were on time and uneventful - the best kind of flying. Looking at particulars, overhead bins were too small for the bags they allow (on the smaller commuter flights) but I understand some planes are in the process of being retrofitted for that. I had no screen on the plane for the trip over so it made watching movies to pass the time more difficult. I had a screen and a newer plane on the trip back and it made a long flight seem much more bearable. And we have surely reached critical mass on the cramming in of passengers. If you can afford business class or first class, do it. It’s not bad for a commuter flight or even an hour or two but nearly six hours of flight time coupled with another hour of boarding and waiting, etc. is pretty intense. We don’t have a lot of airline choices where I currently am but, given the choice, I would choose a more humane approach to personal space and comfort. That being said, getting there safely and without ridiculous delays is the main thing and all that happened. Happy travels to you!",United,trip_advisor,"['Tangibles', 'Reliability']"
1374,Air Canada vacations - never use them again,"The worst experience ever is flying with Air Canada Vacations. Starting from changing our flight to a day before just two days before leaving, not answering phone for hours, not helping with anything. The worst service I have ever experienced. I’m willing to pay more next time but not having to deal with these people.",AirCanada,trip_advisor,['Responsiveness']
1375,From freezing to balmy in under 4 hours,"Air Canada’s direct flight from Vancouver to Cabo Mexico is a treat. Avoiding a stop in the U.S. avoids one customs stop, and getting to Cabo direct allows a 1/2 day extra in the sun. No frills on Air Canada economy, not even a cookie with coffee, however, I prefer a 1/2 day in the sun to a cookie.",AirCanada,trip_advisor,['Tangibles']
1376,Rude Employee,The woman that checked us into the flight was pretty rude. My wife had been selected to have her bag swabbed for explosives. When they called her name she asked if she was to bring her husband with her. We were told by the person who made the announcement that we would be able to stay together. Upon reaching the gate the woman named Arian refused to let me stay with my wife and split us up. I then tried to calmly explain the situation to her at which point she got very rude and condescending.,SouthWest,trip_advisor,['Assurance']
1377,A slight delay for one connection but overall good experience,"Initial flight from DEN to LAS left on time, but final flight from LAS to RNO was delayed in boarding for a half hour or so. Then, when the aircraft pulled back from the gate, a 2-hr delay ensued -- 1hr for repairs and 1hr for paperwork. Flight crew kept us informed and the flight went smoothly to RNO. Kudos to Southwest and our particular crew for handling a difficult situation well.",SouthWest,trip_advisor,['Responsiveness']
1378,No choice,"Flight involved 50 minute layover in Detroit. Detroit plane broke. They said they were taking it out of service and replacing it with another. They said they had to go to San Francisco to get it! Six hours later, we left Detroit. Every time we fly Delta, we are delayed or cancelled. Last time we got stuck in Atlanta airport overnight. No hotel vouchers. Construction all night. No bathrooms within 200 yards. No food. Alarm tests all night. Ramset firing all night. WE ARE SENIORS. FIRST CLASS! Terrible customer service. No apologies or empathy. So sad.",Delta,trip_advisor,['Responsiveness']
1379,JetBlue!,"Had a great flight once again on Jet Blue. Planes are always clean and everyone from the flight attendants to the pilots are the consummate professionals. Always get extra legroom , it’s worth the extra charge. The pilot got us to San Juan in just two hours and 10 min. Took the whole three hours on the way back. Love the free TV and snacks/drinks offered on every flight. If JetBlue doesn’t go to a certain destination, I won’t either!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
1380,"Terrible....3 hour delay, plane departs-1 hour in air, then returns for maintenance....no communications form pilot/crew",Terrible experience...continues 20 hours later 3 hour delay Sunday....planet departs 1 hour in air returns to airport for maintenance Pilot/crew provide no communications Rebook for MONDAY 9AM....return and held up at security for 15 minutes because UA has NOT informed security that same boarding passes....now waiting for maintenance and no one knows status......clearly UA sucks,United,trip_advisor,"['Reliability', 'Responsiveness']"
1381,Delayed flight and gate changes not announced until late,"Flight was delayed 2 times from 11:20 am to 2:30 pm due to weather in Seattle. No announcement for the gate change. Customer service is Ok, but it's not good. Terrible meals compared to Asian airlines.",Delta,trip_advisor,['Responsiveness']
1382,Customer service saves the day,Southwest Airlines owes a debt of gratitude to their amazing staff. Our flight was delayed for five hours and then held up again on landing. The wonderful staff at your PDX branch in particular Rich made the stressful situation much more endurable. You should give them a pay rise.,SouthWest,trip_advisor,['Responsiveness']
1383,$99 for slightly larger bag,"They asked EVERY ONE to fit personal item in wood box. Not only ones were looking too big… they are getting serious about this. In fact, her bag could have squeezed in easily. It just let customers feel frontier is trying to make more money out of customers in a very unfriendly way. speaking of low fare, looking for somewhere else. You might end up paying more.",FrontierAirlines,trip_advisor,['Tangibles']
1384,excellent,"As always, impeccable service. I had the opportunity to be promoted to Business and traveled comfortably and happily on Seat 1A. It is a pleasure to fly with Avianca. In Bogota I made a connection to go to Medellin.",Avianca,trip_advisor,['Assurance']
1385,“Rescheduled” my flight with no reason ,"I’m an essential employee and have been saving hard to go on a vacation May 15th. My sister has been in the hospital and I’ve been with her every moment I can. I wake up Sunday after a sleepless night in said hospital to find an email that my flight, seven weeks out, had been changed (without explanation) to the worst possible times. 5 HOUR layovers both ways? Leave 6am and get back 11 pm? No thanks! The email claimed I could pick an alternative flight. I sat on hold for 2.5 hours for a representative. Finally got someone via text, and while they tried to help, there was no alternative flights. I paid for a 6 hour flight, I want a 6 hour flight - not a 10 or 12 hour flight. After dealing with this for hours, I finally get them to say they’ll give me a refund and I took my business to American. Seriously, 7 weeks from my flight? My hotel and transportation all booked? After I paid for it with my hard earned money? And all the good flights were already taken, for all airlines. The amount of stress and time I spent finding an alternative flight on top of my already stressful life is indescribable. I ended up spending more money than I had budgeted because of them. And, no word on why this happened or an attempt to compensate me further. The extra $260 I had to spend would be great! How is that even legal? Do not fly with this airline if you want your plans ruined. It’s like they intentionally tried to ruin my vacation. If I could give 0 stars I would.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1386,Bad flights,"My flight was delayed over 2 hours each flight. Was late to all my meetings. Now I can’t even get home to put my daughter down for bed. All they do is just push it back 15 minutes, every 15 minutes. I’ve never flown with a company that doesn’t give you correct information. They don’t understand that miss leading the customer is unacceptable. At least I know to never fly with jet blue again. I understand flights get delayed, but miss leading information is not good and will cause a lot problems. I can only imagine how this company is run. You can always tell how a company is run based on how clean the bathrooms are…. I hope others have a better experience but mine was very bad. I won’t be returning to jet blue. What a disappoint, I also had 2 people traveling with me (first time Jet blue fliers) and they will now never use Jet Blue. Thanks for a terrible experience.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
1387,"Great airlines, yet some hidden issues","Hi all, I've just completed flights from London to Melbourne on Emirates and overall it was a good service with just a few things for you to know. 1. When travelling to Europe you can end up in terminal 3 where sitting is very limited so if you have a long lay over (ie 4 hours) allow an 90 mins to get to the other terminal and the boarding process and spend the rest of the time in the better serviced and equiped main terminal. Also you often get transferred by bus in the open (very, very hot!) Conversely, coming to Australia spend your time in the main airport not in the outer terminals. 2. Emirates staff do a good job at service times but there was no second round of drinks (tea coffee or otherwise) and only two hourly service on fruit juice and water. So, you need to ask for what you need and they are happy to give just don't expect you to notice your need. 3. There is no way to communicate needs to Emirates via the website. Ie I'm a diabetic (no sugar) airlines think diabetics can eat fruit (pineapples, melons etc) I can only have apples berries and some citrus. So I needed to contact by phone to explain food issues. I know this is picky yet it's important to me and my health. 4. All our flights both way we're late (like an hour) so you may need to mAke allowance for this 5. Finally one of my real gripes ATM another international airline charging you for booking a basic seat. It's 100 dollars each way per person for the basic. So the price is not the price!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1388,"Atendimento péssimo,arrogante e irresponsavel","Tínhamos voo Cusco para Lima, atrasaram o vôo para não chegarmos a tipo para voo Lima porto Alegre. Não bastasse isso,esconderam nossa bagagem até 23,50hs para não embarcarmos as 23 HS. Tivemos que brigar para conseguirem hotel para nós e a surpresa se negaram pagar janta,chegamos no hotel 1,47hs. Noutro dia nós retiram do hotel às 18,00hs se negando a nós dar a janta . Tivemos que pegar um táxi as 2,30hs para sair jantar por nossa conta. Nós colocaram no voo dia 16 de outubro sem janta e rindo de nossa cara. Isto que tenho cartão fidelidade amigos Nunca mais viajo Avianca e não recomendo para ninguém.",Avianca,trip_advisor,['Responsiveness']
1389,Terrible,"So Frontier has this thing that if you are not checked in and in the terminal an hour prior to your flight you automatically loose your flight. I ""lost"" my flight even being in the airport 1 hour before my flight and then wanted to charge me $500 per each passenger (4) to put me in the next flight. I missed my brother's remains burial who was murdered 9 yrs ago and was finally going to be layed to rest. Actually my oldest brother was in the flight that I supposedly ""lost"" with my youngest brother's remains. No refund, none of the employees had name badges, the supervisor refused to give me her name There needs to be an investigation. These people are committing a ""legal"" fraud. I was traveling from Orlando to Aguadilla, PR.",FrontierAirlines,trip_advisor,['Responsiveness']
1390,NOTHING OUTSTANDING,Average flight good service. They turned a delay to on time service. Gate agents very helpful. Paid for extra leg room and don’t believe I got what I paid for.,JetBlue,trip_advisor,['Responsiveness']
1391,Worst customer service experience,My daughter was hospitalized 4 days prior to her scheduled flight out of Cincinnati. We tried to contact Allegiant's customer service line a day prior when it became apparent she would not get discharged in time to make her flight. It took 82 tried before I was able to get through (line kept ringing busy). I then spent 4hrs and 18 mins on hold before finally giving up. Would not recommend this airline to anyone.,Allegiant,trip_advisor,['Responsiveness']
1392,Great Experience,We traveled to Detroit for my nephew's graduation from highschool. My husband is 6 ft 6in. The Comfort Plus ticket was perfect. There was plenty of room for him. The flight was smooth. The staff were helpful. The directions and signage were clear at both airports and saved us many steps in Detroit! We would do it again.,Delta,trip_advisor,['Tangibles']
1393,Great Airline to travel and they served a HOT MEAL!,"Our first use of this airline, it was reasonably priced and the service was great. The staff we interacted with were all very pleasant and helpful.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1394,Great Price,Southwest has been very affordable for business and personal travel. The humor of the flight crew is a nice addition. Just recently got extremely cheap flight < $200 MKE to DEN,SouthWest,trip_advisor,['Tangibles']
1395,Mrs,Don’t fly with them very unprofessional and they are very Racist. They don’t want to give you your money back or anything. When you ask for a supervisor nobody has a supervisor all of a sudden sad. Than when you act up now the supervisor come on the phone to tell you to make a complaint on the phone when in fact you can’t smh.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1396,JetBlue is Dependable and Comfortable,"I have flown on JetBlue through San Juan, Puerto Rico to St. Croix, USVI and back many times. The flights have been right on time and the staff have been very pleasant and accommodating, when we needed it. The seats are comfortable compared with other discount carriers that I have used and there are free beverages and snacks, Yay!",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
1397,Scammers,"Do not fly with Spirit, this company changed my flight the same day to a different date without my consent, i tried to get my money back but they said NO because its only available to do it 7 days in advance,poor customer service, scammers, i think that they gave away my seat to another person in Cancun International Airport in Mexico and thats why they changed my flight, Fxxxcking scammers i hope they get sued some day",SpiritAir,trip_advisor,['Responsiveness']
1398,'You only get what you pay for'.,"Having flown during April in all three AC classes of travel I have found the airline is better than some & not as good as others. Economy, restricted leg room with the seat in front fully reclined restricted my own movement, ludicrously small TV, processed food accompanied with plastic utensils, the food I could not eat. Premium more leg room than economy better service more attentive staff, reasonable food with the luxury of metal utensils. Business, what more can I say you get what you pay for, seating reclines into a bed, food was excellent , staff very attentive. AC standards are certainly far better than other carriers such as British Airways, while AC standards are good they could be improved especially in economy. I have a leg injury which was acerbated by the limited leg room, being in the middle row middle seat its inertly difficult to move around or move your legs in order to limit the risk of a DVT. Overall Premium economy & business, as expected provided a far better level of service. What I fail to see most airlines trying to improve is economy.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
1399,Last time with Frontier,We were to fly out of New Orleans on a Thursday our flight had been delayed 3 times then cancelled. Frontier airlines would not offer an option to get home until Tuesday. We basically were stranded and had to spend quite a bit of money to stay another night and then rent a car to drive home to Austin. I was speaking to my hair stylist and she said the same airline did the exact same thing to her husband flying out of Atlanta Georgia. Luckily for him he didn't have to go to work and was able to stay with people until that Tuesday. I have flown with Frontier on several occasions and have had delays but have never been left without a flight home. So even though their rates are quite lovely what is the point if your flight is it going to be dependable.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
1400,Price Gouging by Air Canada,My family and I were forced to return to Canada from Aruba because the border was closing. We originally had a flight booked to travel via the US. Our original airline cancelled our flight (with a full refund) so we decided to travel directly to Toronto via Air Canada. The price we had to be for a one way ticket was in my opinion price gouging. We had no choice but to pay it because we had to leave the island. Beware of Air Canda taking advantage of Canadians during these trying times.,AirCanada,trip_advisor,['Responsiveness']
1401,Disrespectful and irresponsible airline,"During the layover in Denver, that was supposed to be 1 hour, they started delaying until they got us in the plane after 3 hours, left us there during one hour without air running, and told us the flight had been postponed until 1:30 pm the next day. The reason for delaying: that had not found a pilot for this flight. This happened at 2 am. They are not offering a hotel room to the passengers, and suggested we didn't do the customer service line because it would be unnecessary. First and last time I travel with this airline. After they made us leave the plane, they're now saying we cannot be refunded because we boarded the plane. They also charged $100 for personal items that didn't fit the measure before boarding the plane, knowing that there was no pilot for this flight.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
1402,Customer for Life,"This is my second time ever flying first was with Spirit to Vegas and then now , and it was a smooth flight and the crew was very nice and helpful I will keep flying with Spirit and will recommend to my family and friends",SpiritAir,trip_advisor,['Tangibles']
1403,STAY AWAY,"15 minutes prior to boarding they announce the flight is canceled because the pilot called out. This cancellation was not due to an act of nature or mechanical malfunction, which - due to safety - would have been understandable. This cancellation is clearly nothing but incompetent management. There is no excuse that only a delay should have resulted. frontier operate an airline and should be able to produce a back up pilot within a reasonable period of time. Additionally, the two emails sent out relaying the news of the cancellation and the process to attempt their inadequate offer of assistance and compensation were clearly formulaic and used on a frequent basis. For all I know, this airline cancels flights they may not consider profitable on a frequent basis. It was my first time trying out Frontier - there won’t be a second. Use at your own risk.",FrontierAirlines,trip_advisor,['Responsiveness']
1404,great airlines,"I traveled over thanksgiving, had a bag to check with a hand mixer in it, also brought two glass pie dishes, 5 pounds of brussels sprouts, and checked it, they but fragile sticker on the bag, was perfect, every thing was in tack.",SouthWest,trip_advisor,['Responsiveness']
1405,Worst Airline on the planet,"Do not fly Air Canada. I was the only passenger in business and received NOTHING! No food, not even a glass of water while the flight attendant provided service to everyone else. When I got to my destination, my bags didn’t arrive. They’re still lost. I’m never flying this airline again. I’d rather walk.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1406,Worst experience ever,I had a horrible experience with DELTA I had 2 drinks at the airport let me go in the flight and sit down on my seat Then they kicked me out due to “intoxication” which I wasn’t I didn’t bother anyone when I got on I wasn’t loud I started to fall asleep and they kicked me out they didn’t work with me to get another flight or a refund I had to leave the same day because it was my sons bday the next day They didn’t give me a refund or a next flight !!! PAOLA GUARDIOLA and her other coworkers was rude and nasty didn’t work with me or my friends didn’t give me a explanation I had to go to another airline Jet Blue and took it the same day and they had no complaints about me or said anything or felt any way of me being intoxicated Because I wasn’t,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1407,"Vuelo retrasado cerca de 2 horas, no dieron mayor explicación.",Avianca debería ampliar un poco mas la información cuando los vuelos se retrasan pero no dan mayor razon.,Avianca,trip_advisor,['Responsiveness']
1408,No Way to Fly,"Rouge is not the way to go. I was surprised to find even a bag of peanuts would cost you money for a 6 hour flight! The center idle seats were not clearly labelled. After sitting down, we noticed the isle seat had a strong urine odour on the seat and sweat odour on the head rest. We couldn't stand it but the flight was full and there's no way anyone would agree to a change of seat. So the best option was to douce it with perfume to mask the disgusting smell. Phewwww.",AirCanada,trip_advisor,['Tangibles']
1409,Massive mistakes and terrible customer service,"Here is a little story of our epicly terrible day with jet blue. Ok 1st our flight was delayed in costa rica and when we finally arrived in fort Lauderdale jetblue was of no help and we had about an hour to get our bags (then hike to the terminal and check our bags as the international layover bag check was closed) and go through security. Jet blue would not help at all and we barely made our flight as we ran to the wrong gate (the one it said on the ticket). Then as we arrived in Philadelphia the plane went to the wrong gate and we had to wait for a gate crew. Then a flight of people went down to the baggage claim (A baggage claim). We tgen proceded to wait and watch 3 other flights get their bags and leave. We then tried to contact someone from jet blue but low and behold there seemed to be no one who knew where our bags were. We then discovered that the bags had been sent to baggage claim E (the complete other side of the airport) as we were suppose to land there. We then decided to go down to baggage claim E as we were told to by a jet blue representative over the phone. And when we arrive there are no bags and we were told they were being sent back to baggage claim A. So we proceded to walk back and guess what? THE BAGS AREN'T THERE. Its now about 2 in the morning (our flight got in a little after 12) and no one seems to know where our bags are. Moral of the story, NEVER FLY JETBLUE, I know that I most certainly won't be.",JetBlue,trip_advisor,['Responsiveness']
1410,Incompetent services,"We purchased a roundtrip flight to Santo Domingo from Fort Lauderdale with our pet for 4 days. When we were actually boarding the plane back home we were told our pet couldn't fly to FLL with us. That according to the CDC we had to fly to JFK and then FLL. According to the CDC we could fly to Miami but Jetblue decided to take our money knowing well these regulations and that we had our pet in cabin. Before our flights and my dog’s flight were purchased I had called JetBlue to confirm the requirements for our dog to fly and nothing about these regulations were said; they just told me he needed his rabies vaccine and an international health certificate. I paid the pet fee and checked in the pet at the airport and never were we told or acknowledged about this information. We spent the whole day at the airport with a pet and our baby for them to say they made a mistake and that they shouldn’t have allowed the check-in. To then make notes in their system contrary to what we were told. They allowed us to purchase tickets, waste time and money to get us off a plane and then say they couldn't refund us. Horrible customer service!! Very exhausting!!!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
1411,Direct Flight to Tahiti from San Francisco,"We took United new direct flight from San Francisco to Papeete and it was great. Very convenient without having to fly to LAX to change planes, great leg room and over head space.",United,trip_advisor,['NA']
1412,Family,Good service both boarding and flight. Fast flight. Easy access. Prices were great as well. Looking forward to more trips through Spirit,SpiritAir,trip_advisor,['Tangibles']
1413,THE WORST SERVICE ANS AIRLINE,"Everything that could of go wrong with them went wrong. They booked us the wrong flights with 20 min between the connection flights, Double charged us for luggage 3 TIMES We paid extra $100 for seating that were not exist, Damaged our brand new first time used surfboard case, Then we got threatened by the supervisor in Fort-Lauderdale the check-in named- LONETTE, that told us that if we won’t pay extra 50$ for the t-shirts we padded the surfboard with because last flight with them damaged the case ! And guess what - you can talk to no one, when we talked to them on the phone they told us they DONT HAVE COSTUMER SUPPORT AND THEY ONLY HAVE RESERVATION SUPPORT. The most disgusting, disrespectful airline and company in general !!! They only want you to pay , and then you have no one to talk to! It’s so frustrating, never has such problems with any company.",SpiritAir,trip_advisor,['Responsiveness']
1414,Ms,"I’m trying to use my aeroplan points, and it is impossible, they charge you on top of using your points and the actual ticket becomes even more expensive than Expedia. In addition the points website for Air Canada crashes, and does not upload the page which is another annoying thing I’ve been trying for two days now. Their Aeroplan is a rip off. Very disappointed",AirCanada,trip_advisor,['Responsiveness']
1415,Stressful Experience,"Our flight left earlier than stated on our boarding passes, so we missed our flight and had to stay at the airport all night to catch the next flight. The customer service staff at the Atlanta airport completely lacked empathy and care for our situation. It was a very stressful situation. Be aware that your flight time is subject to change and delays aren’t the only thing to worry about.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
1416,A1 Service,"From check in to dropping luggage off i couldnt fault united airlines personnel , no hassle and help was at hand , the flight was perfect and cabin crew were perfect with drinks and food all the way , woufld fly united airlines again on my visit to the USA.",United,trip_advisor,['Responsiveness']
1417,On time but not always the best value,"We travelled first to Minneapolis, then later to Cleveland and back to Abq. The luggage was heavy with holiday gifts but arrived safely. Had an extraordinary long wait for it in MN however. All was good with Xmas day return flight busy which hasn't been so in the past. The only disconcerting fact is that SWA is no longer the least expensive airline, we took it because of the connections and the fact that we had a lot of luggage. It is often less of a hassle to fly another airline and many times at a cheaper rate, have an assigned seat waiting(not having to jump thru hoops getting an early number or pay for it),and equal service.",SouthWest,trip_advisor,['Reliability']
1418,Alaska trip,The Flight Atendants were fantastic. Seats were OK a little bit tight in width . Left on time and got there on time. This was a different bording procedure . We have not flown on United for a couple. It was much better then before. Boarding was very quick and efficient with no hassels,United,trip_advisor,['Assurance']
1419,the best air line,clean plane The legroom in the economy section is very small. The reception is good and appropriate. Well-mannered hosts.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
1420,NOTHING GOOD ABOUT THIS AIRLINE,"1. The seats in the plane looked very much like a patrol cars back seat. plastic looking, premolded, thin, small armrests, and OMG uncomfortable. I seriously could not believe this was even possible for passenger travel. A stadium seat is better than this mess. 2. Unsafe!!! Take off (2-10-20 ) from SLC a flight attendant walked by an unbuckled passenger twice and allowed the take off with nothing said.Upon arrival into LAS Vegas, the plane stopped to await a gate to be cleared of another craft. A woman stood to rock her infant child. An announcement was made for all passengers to remain seated yet, this woman remained in the isle holding her child. The plane proceeded to the to taxi until arriving at the gate. The crew never made the woman return to a safe position.",FrontierAirlines,trip_advisor,['Tangibles']
1421,Horrible,"Horrible service! We got delayed and I couldn't get a proper response your agents are liars by the way you might want to reconsider who you hire they were giving me false information and couldn't answer a simple question on why we are delayed which they have to respond. We will never fly with you guys again! You are a scam airline charged me $900 for two one way tickets next day they dropped to $600 and I couldn't get an hold of anyone to do a price adjustment within the 24hr window and you charged for water? $4.39 for a bottle of water!!! Nothing was provided for a 4hr flight even snacks was a charge, thats pathetic and a sorry way of doing business. You should be out of business for how you treat your guest who paid top dollar for a worthless airline company!! How dare you not provide a courtesy water atleast? Everything was a charge from water to luggage scamming people into paying more for luggage because it wasn't fully covered into your slot to check luggage's wow!!! Made the check in process even longer they checked every bag into their display luggage holder, no wonder why flights are always delayed they waste so much time. Rude agents!! You won't get one classy agent at the ticket counter they are all ghetto like their airline. Makes us appreciate southwest even more the only reason we booked with you because it was 12hr flight not for a budget airline lmao turned into 14+ scam scam scam!! Please pay more if that's your reason for booking with them or even if they are the shorter time for your trip it will turn out to be longer with their delays and all their extra charges doooo nottt book you'll regret it and it will ruin your trip",FrontierAirlines,trip_advisor,['Responsiveness']
1422,Tengan cuidado con su coche de bebé,"Soy una pasajera frecuente de avianca, pero Pésimo servicio el de mis ultimas vacaciones tome el vuelo el día 11/05 de lima a Orlando con escala en Bogotá, mi coche de bebé no llego, tuve que hacer un reclamo que me tomo más de 1 hora en el counter del aeropuerto, haciendo esperar a mi familia, me aseguraron que el coche llegaba al día siguiente y me lo enviaban al resort, resulta que como tenía contratado un itinerario con los parques de Disney y universal tuve que alquilar en los parques un coche, el día lunes en la noche como no llego tuve que hacer un reclamo, el coche recién me lo entregaron el día 16/05 en el resort, si después de 6 días, 6 días que tuve que gastar en alquiler, y saliendo del parque las incomodidades de estar cargando a mi hija dormida, termine mal de la espalda, encima me entregaron el coche sucio y sin accesorios que apenas lo recibí no lo reconocí pensé que no era mío, cuando me tocó retornar que fue el día 18/05, consulte sobre el reclamo y me indicaron que habría procedido y por la incomodidades y la demora y pérdida de los accesorios me iban a dar un cupón por $80 que lo podía usar como descuento en mi próxima compra o como maleta adicional en mi próximo viaje y que me iban a mandar los datos a mi correo, como no me mandaban nada, llame el día 24/05 y me indicaron que mi caso se había dado por concluido ya que según ellos me entregaron el coche el día 12/05 por lo cual hice un nuevo reclamo y me molesto mucho! Así que mi consejo es que tengan mucho cuidado con su equipaje y ya saben si se pierde es tu responsabilidad porque avianca no va a asumir nada!!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1423,Vacation to. Nassau,"I flew on jet blue quite a number of times and have always had a great experience, the flight crew has always been so nice and the ease of boarding the plane. I have always had a great experience. I wish though on the morning flights there were donuts and bagels.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
1424,NonStop flight are great!,"excellent, efficient and non stop from Destin to Las Vegas and return flight was great! NO layovers, no hassle",Allegiant,trip_advisor,['NA']
1425,No working wall plugs.,Houston intercontinental airport spirit lobby doesn’t have any wall plugs that work. Our flight got delayed two hours and we couldn’t find a plug that was working so the kids could watch movies while waiting.,SpiritAir,trip_advisor,['Tangibles']
1426,"Flight cancelled at the very last minute, rude attendants, astronomical expenses incurred as result","My 10am flight was cancelled at 7:30pm the night before, and I only received an email with option for action to reschedule or cancel for credit or a refund at 10pm- approximately 12 hours before the flight was set to take off. When I attempted to reschedule there were no flights on spirit for three days following- which was not an option as it could cost us significant fees for accommodations, for additional pet care at home, and for time needed to be taken off at our jobs. Which then forced us to look at other airlines- again because of the last minute nature the flights are not only astronomically expensive ($850 was our only option, which we had no choice but to take), but none fly into BWI which is where we left our car and had intended to return to. Thus, we will need to pay the additional cost of a last minute flight, as well as for transportation from Dulles to BWI- which will take an hour and I can only anticipate will be incredibly pricy (currently running at $90). When I called to attempt to reschedule and ask what the airline was doing to assist their customers that they put in this situation, I was told by the initial attendant as well as the supervisor that it was beyond their control. I explained that I completely understand that it’s possible that the cancellation was beyond their control, but that what they can do to accommodate their customers for the significant financial burden and inconvenience that has been caused was not. Even after I explained the situation we (and undoubtedly everyone else on our flight) were put in having to spend almost $1000 to get home when we need to- both the initial agent and supervisor insinuated that I was somehow seeking some sort of undue compensation or attempting to somehow swindle them for money- which given the circumstances seemed not only rude but entirely insensitive. This is the second complaint I’ve had to submit to spirit (for two separate occasions) and I never heard back from the first so I have little faith about hearing back about this- but this is completely unacceptable on so many accounts. My family member is moving to a location within the next few months that has direct flights on spirit from my location which would seemingly be the most convenient option to take frequent flights to see one another but if this is the type of thing we can continually expect from the airline- we will be sure that we will never fly it again and will let others we care about know so they do not find themselves at the mercy of this airline.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
1427,"WORST AIRLINE EVER!!  Worst experience ever! 
We couldn’t fly. Thanks to NORMAN we couldn’t flor from JFK to Colombia!",I do NOT recommend flying with jet blue! Bad communication! No organization. Worst customer service!,JetBlue,trip_advisor,['Responsiveness']
1428,My least favorite airline,"This is easily the worst airline I have ever flown before. I have flown a variety of airlines including several low cost airlines (avelo, spirit, vueling, etc) and have a really great understanding that everything is “a la carte” meaning you pay for anything remotely extra (seating, carry on, luggage). However, frontier takes this to a new level. Count on being late to depart because they are too busy making EVERYONE measure their personal item to see if they can make money off of it. On top of that, the lines for help are unbearably slow. I waited in the check in line to get my pre check added with only four people in front of me without moving for 30 minutes before I gave up and decided to just do security with out. We also had an issue on the flight to Orlando about individuals in the exit row. The individuals in the exit row said they were willing and able and the flight attendants confirmed they were of age but chattered amongst each other that they were uncomfortable with them sitting there due to the one girl being in the younger range. This delayed us from getting seated and closing the doors. The seats on the way home were virtually plastic with a leather covering, zero padding. I honestly have never been on flights with so many unhappy passengers, it’s unreal. I would consider myself well traveled and wouldn’t travel them again. The other low cost airlines far exceed the value, comfortability, efficiency and customer service that frontier offers. You would actually have to pay me to get on one of their flights again.",FrontierAirlines,trip_advisor,['Responsiveness']
1429,I will never fly this airline again!,I fly often and I would rate Air Canada as one of the worst airlines I have ever flown when it comes to customer service. I recently flew from Chicago through Toronto to Copenhagen. My husband and I each checked one bag. When we arrived in Copenhagen our bags did not. We were assured that we would receive our bags within 3 days. We filed the correct case paperwork and have tried to follow up on our bags to no avail. It is now day 18 and I have no more information about my bag than I did on the day I arrived. No one answers the phones (even though I have been on hold for 2 hours at a time). The website is never updated. There is absolutely no customer service whatsoever.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1430,what a pathetic politically correct joke,"a terrific 6 day trip from Boston to CZ was marred by an imbecilic airline, sadly reflecting the imbecilic politically correct dreadful excuse for a nation that most of Canada has become. THe flight was great, let's get that out of the way. The jet was clean, efficient, and the flight attendants were terrific. Now , when we were preparing for landing they announced their brilliant ""metered exit"", whereby people with transfers could disembark first. Hey, great idea. When we parked, we were to stand up with our boarding passes in our hands. So what happened? Right. We park, all 300 passengers flood the aisles. Next, the metered exit brilliantly will only allow 50 people off the plane at a time, ostensibly to prevent huge influx of potentially infected people from messing up canada's sanctified social distancing. I guess the fact that at least in theory the entire plane was COVID FREE seemed to escape the larry lightbulbs running the show. I'm sure this was the brain child of some poorly educated medical officer. So as a result, not only did those of us with transfers NOT get off first, we all had to wait 5 minutes per group to disembark. As a result, our 1 hour wait turned into 40 minutes of border hell. We went through not 1 but 3 passport/Boarding pass/Covid stations. At one point there was no one to guide us through a checkpoint where we had to fill out USA attestations about our Covid status, even thougoh we'd been given the papers in Germany. So when we got to that boarding pass check we were told that we had to return to the kiosk and give them to the woman sitting there, who was so mobbed that we couldn't even see her. What it would have taken to have someone there directing us and why there wasn't eludes me. and apparently eludes the PC braintrust of Air Canada and Toronto airport. After the third passport/boarding pass check, my wife and I were oddly separated when I was routed directly to the US customs checkpoint and she was held up for nearly 10 minutes waiting for her name to appear on a board. Thankfully we had Global Entry which got us through a huge line just in time for our flight, literally arriving when it was scheduled to depart. More thankfully, it was delayed a half hour. Most ungodly stupid example of human compliance I have ever seen. And that includes 2 passage from free Europe into the Iron Curtain. Canada shouldn't be a country.",AirCanada,trip_advisor,['Responsiveness']
1431,Worse economy food,"After flying Qatar Airways, no way I will settle for Emirates. Cold and unfriendly service provided. Just like their bread. Very cold!!! Food selection are worse. Hope these guys compare what Qatar Airways serving. Singapore to Dubai, Dubai to Edinburgh and both ways back to Singapore. Throughout the 4 different planes, the service standards remain cold and unfriendly. What a disappoint.",Emirates,trip_advisor,['Tangibles']
1432,Spirit inflight crew was A++,We had a situation where the gate agent closed the doors while my husband and my daughter were waiting outside The Captain messaged the gate agent and made sure my family vacation was not ruined Thank you Captain the Spirit gate agent despite knowing that it was a connection was very unprofessional and inconsiderate if it weren't for the captain and the flight attendant our vacation wouldnt be happy,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1433,Always late?,Flying to Charlottetown is difficult from Toronto on the late evening flight. It is frequently delayed arriving between 1 and 2 in the morning in a sleepy city.,AirCanada,trip_advisor,['Responsiveness']
1434,2 unplanned nights in Newark after a great long weekend in New York.,"We were scheduled to leave Newark at about 6 p.m. then spent the maximum 3 hours on the tarmac before being sent back to the terminal because of bad weather. We were told we would probably take off by 10:30 p.m. At 11, we were informed our flight was cancelled and the next available flight would be 2 nights later. Airlines around us were taking off after the weather calmed down and the destinations were in our same directions. United said their staff had worked long enough for the day and were sent home. Then, the line to the help desk was hours long. We decided to take the flight out in 2 days. The rigamorol we had to get out luggage was ridiculous and time consuming. We couldn’t go 48 + hours without clothes and meds. We did encounter a very pleasant helpful employee at the luggage retrieval area who went above and beyond for us. It was a nightmare I don’t want to relive. We were offered nothing for our inconvenience and spent several hundred dollars more for hotel and food. United- - never again!",United,trip_advisor,"['Responsiveness', 'Empathy']"
1435,Voucher beware,We canceled our flight last March due to Covid last year and they would only issue a credit voucher. It was for $2300. We received an email recently indicating our balance is $49. When we contacted customer service they said it looks like a 3rd party used it and there was nothing they could do! I dont understand how that could happen. They could not do anything for us! Sick over it!!!,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1436,JFK to LHR,"I had been on three other delta flights on this trip and several others previously. This flight was so much better than the others that were only ok. This one was a partnership with Virgin and the Delta version of Premium Economy was as good as the Virgin one. Very comfortable, great tv entertainment and fantastic service.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1437,A better way to survive long haul flights,"Flew Premium Economy from Dubai to Melbourne. Comfortable seats, good leg room, friendly staff and definitely the best meal I have had on an airline in Premium Economy.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
1438,love spirit,"i’ve always been pleased with spirit. i continue to book because my needs have always been met. flights attendants are humorous, provide safe and courteous service",SpiritAir,trip_advisor,['Assurance']
1439,Our first impression of Air Canada,We arrived at Terminal 2 check in was effortless. Had completed within 10 minutes. We had seats 18B and 18C. We payed for extra legroom. Note we looked at premium economy but the leg room did not see as much. The entertainment was good and the facilities were good. The cabin crew were ot engaging and a bit offish. PLEASE NOTE TAKE YOUR OWN SOFT DRINKS ON BOARD WE GOT VERY THIRSTY AS ONLY TWO VERY SMALL CUPS OF DRINK INCLUDED IN THE MEAL. THE ONLY OTHER DRINK THAT WAS OFFERED WAS TWO SMALL CUPS OF WATER. WITH THE AIR CONDITION ON.BOARD IT MAKES YOU VERY THIRSTY.,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
1440,I hate this airport,This is the worst airline possible when me and mom got to the airport we asked for help and then this Spirit airline worker was charging my mom a lot amount of money for small holding bags and then the girl told me my to stay at the weighing bag mechian and my mom was suppsoed to check in before 5:45 and the girl left my mom there for a whole hour and then never came back causing my mom to miss the flight and another man came and had a while agruement with one of the workers and then 2 days after one of the spirit airline planes had a plane crash thank god we didn’t get on that plane,SpiritAir,trip_advisor,['Responsiveness']
1441,Uneventful...and that's a good thing.,"I usually pay for Early Bird Check-in and this was a time I was glad I did. It was a full-flight, and the flight was full. I grabbed my A-23 aisle seat and off we went on a non-stop to Cleveland for 4 hours. My favorite airline.",SouthWest,trip_advisor,['Assurance']
1442,Comfortable seats,"Round trip to JFK to catch an international flight. Both flights full, but comfortable. JFK terminal standard.",JetBlue,trip_advisor,['Tangibles']
1443,Bumped down with zero explanation or refund!,"Delta Airlines? Nope! Never again. Got bumped last minute with zero explanation and no refund or credit, just the run around. Pass the Buck is the game of the day for #Delta. And when we finally get a seat it’s disgusting! Legit crumbs in the seat, the armrest, etc. I get that labor is at a premium, but come on #deltaairlines Try Harder. #neversgain",Delta,trip_advisor,['Responsiveness']
1444,Never again,Flight down was OK. Flight back was a nightmare. 10 hour delay before Flight cancelled. Three of the ten hours spent sitting on the plane where a brawl almost happened. Hotel voucher given for terrible hotel with with a defective door lock and filthy bedding. Flight finally departed the next day. I will NEVER board another Spirit flight.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
1445,Love being able to change tickets with no fee,Southwest is the most flexible & fun airline around. Love being able to check 2 bags each for free and to change flights if necessary with no fees.,SouthWest,trip_advisor,['Responsiveness']
1446,Great service and staff,"I just got off a wonderful flight on Frontier Airlines, A gate agent named Susie did such a wonderful job in helping me check in my bags, I was going to Orlando, Fla. She was very polite and made my day really, then once on board the Pilot came on the inform us about our flight and crew members, it was really awesome, great landing and flight, thank you Frontier",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1447,Fly Southwest!! Save your money!!!,I fly first class on Delta I get peanuts!!! I will never!! Never fly Delta again!!!!!! You got my $$ one time I am done!!!!!,Delta,trip_advisor,['NA']
1448,Never Ever Again,"This is the worst airline I have ever been on. No assigned seating so it's a complete mess. The attendant at the front is telling everyone to just hurry up and pick a seat. He's telling them to 'call out' those people on the aisle seats that are pretending to be busy because they are not, they just do not want to sit by you. Wow, way to make a terrible flight experience worse. Completely done with this mess that they call an airline.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1449,Refund Status,Has anyone gotten their refunds from flight cancellation last week? Anyone knows how long it will take?,Emirates,reddit,['Responsiveness']
1450,Name is better than the Airplane,"We have never been with Air Canada before and so there was a positive attitude. The name sounds good and we have never heard or read anything negative. The service was very good and the stewardes tried very hard. Unfortunately the plane was worn out and dirty. The word, dingy, best describes.",AirCanada,trip_advisor,['Tangibles']
1451,FRAUD,They gave me a voucher from a flight they cancelled. I tried to use it and they charged my card again. Now they want me to have 2 vouchers. They won't do anything to help you..your basically screwed.,FrontierAirlines,trip_advisor,['Responsiveness']
1452,SOUTHWEST IS AWESOME,"Flew out of Raleigh to Denver 2 days before Christmas and it was very smooth. One thing I suggest for travelers with Southwest if you are traveling during a holiday when folks travel with children is paying for “Early Bird Check-in” which ranges from $15.00-25.00. This will allow you to board in the A group before they let folks on with children and the other boarding groups. Better selection of seats since your not assigned one. Also with regular tickets you have to check-in 24 hours before your flight. With “Early Bird” they check your in. The best thing is to get TSA precheck to avoid long lines at airports. It’s $85.00 good for 5 years. Southwest is awesome to fly with and the crews I’ve dealt with are the best. We actually drive from Roanoke, Va area to Raleigh, NC (3 hours) and save several hundred dollars on flights on Southwest versus our choices at Roanoke. I will never us any other airline!!",SouthWest,trip_advisor,['Assurance']
1453,Stingy tight crowded,"Jetblue squeezes every passengers for every penny and gives as little as it can. Their headphones to watch movies are free,but you have to pay to activate them. You get two bags for free but you have to pay to check one. i",JetBlue,trip_advisor,['Tangibles']
1454,Connecting flight nightmare,Flights regularly delayed. Dubai airport largest in the world and connecting flight lay over is under 1 hour. So if you miss connecting flight you miss it there’s no contingency plan and nobody seem to care.,Emirates,trip_advisor,['Reliability']
1455,Premium Economy Class... premium indeed!,"This was part of my YYC-YVR-PVG-YVR-YYC trip during the Chinese New Year. The domestic segments were all on J class but the international segment were on Premium Economy Class ( N class). Was blown away by the leg room and seat width. The seats were basically similar to the business class on domestic routes but with a little bit recline function. I have chosen the bulkhead seat so I did get a lot more legroom than the rest of the N cabin passengers. Beware though as the TV screen is smaller on the bulkhead seats. Premium economy passengers have access to premium check in and checked-in luggage are given priority tags which is great when flying to Asia as your luggage are always first to come out but that concept almost never works in North America somehow. Proper china and cutlery and glasses were used during the first meal service and we were also given a menu and welcome drink and hot towels before each meal services. Although the food was basically the same as economy but presented nicely during the first service. The small cabin felt very private so you do get that sense of semi-exclusivity and with its own dedicated bathroom. The service was of course better than what you get in economy so all in all, I think i got my money's worth. I enjoyed my first leg so much that I didn't bother upgrading to J class on the way back as I thought I'd save my $1000 for another trip. Great job AC!",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
1456,Poor Service ,The flight was 1hr late and no communication about that or apology. The service crew are not helpful at all and there’s no food on CAD 850 one ticket flight. Very expensive and provide no value for money. I’m not happy at all with it Thanks Tamer Selim,AirCanada,trip_advisor,['Responsiveness']
1457,United Airlines,United airlines was awesome for my friend and I. We accidentally booked different flights and not only did they put us onto the same flight they upgraded us from economy to business class for no charge. Natalie T helped us and she is the best.,United,trip_advisor,"['Responsiveness', 'Assurance']"
1458,Buena aerolínea,"Siempre puntuales, la atención es buena. No existe ninguna queja. Solo que algunas pantallas táctiles no funcionan o funcionan mal.",Avianca,trip_advisor,['NA']
1459,Spirit: Not The Disaster Everyone Says It Is,"I was hesitant to book with Spirit Airlines due to all of the bad reviews. In the end, I ended up booking a quick trip from LAX to ORD with them, as they were about $400.00 cheaper than the 2nd cheapest option I could find (even after all of the add ons). I was traveling to Chicago with my 10 and 4 year old kids. We added a carry-on, as well as assigned seating for both, outbound and inbound, flights. LAX-ORD We checked in using the Spirit phone app. The process was easy and painless. We checked the sizes of our carry-on and personal items and headed through security and to the gates. The boarding process started a few minutes late, but went as smooth as any other airline I've flown with. We found our seats and got situated in the aircraft. I could tell I wasn't going to get much sleep on the red-eye, as the seats were VERY uncomfortable... It was like sitting on a concrete slab. My kids didn't seem to mind and were able to sleep without any issues. The flight pushed back on-time and 5 minutes later, we were airborn!!! The flight attendants were all very attentive and friendly. We arrived in ORD about 30 minutes ahead of schedule. ORD-LAX Everything was the same. Flight was on-time and all staff we interacted with were friendly and attentive. There was a little issue at the next gate over, where they were boarding a flight to Houston, but the screen said Austin. People for both flights were trying to board causing a little craziness in the gate area... For the return flight, I added the inflight Wifi, as it was an early afternoon flight, and I didn't expect the kids to sleep. The service was surprisingly fast and we were al able to stream videos without any issues. Overall, I really enjoyed flying with Spirit and would definitely do it again.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
1460,TERRIBLE!!! Frontier lost a lifelong customer today,"I had originally booked a flight for 2 o’clock on Sunday. Frontier happened to cancel that flight with no reason at all. They then booked me a flight for 11 o’clock that same night. I sat at the airport for 10 hours when I arrived at the gate for my 11 o’clock flight. When I arrived at the gate and pursued to board, the lady told me that I was going to have to pay for my bag. I proceeded to tell her that I had already purchased a bag for my previous flight which was canceled. As I was trying to pull up the proof on my phone. She was extremely rude and cut me off and wouldn’t even look at the proof. She was extremely rude and hateful. She says it doesn’t matter That I have to pay another $60 for a bag that I had previously paid $60 for online with my original flight. After going back-and-forth about the situation, she decided she did not let me on the flight. On the next step were they just completely ignored me and Continued helping other customers. She had told the security guard that she had rebooked my flight for 2 PM the following day, which means I had to sit at the airport for another 12 hours. But come to find out the next day she never booked my flight and I tried to contact frontier about it, and apparently it was marked as a no-show and they would not give me a refund , I use Frontier almost 20 times a year and am a valued customer. After this experience with her, I will never use Frontier again. Frontier decides to hire more confident, friendly customer service representative in order to retain valued customer and provide excellent customer service because if she continues to work, there will continue to get complaints Because she doesn’t handle herself to handle herself or problem solve. She acted like a high schooler with no social skills, no empathy to other’s situations and no problem solving skills. I provided a photo of the agent who is ruining the reputation of frontier at Salt Lake City",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
1461,Good Flight and Service. ,"We flew on flight #1988 from Dallas Love to Chicago Midway on Southwest on a 737-800. The boarding went smoothly; however, I wish Southwest would allow assigned seating. We found great seats but the middle seats were not occupied so there was a lot of seat selection. The seats are a bit cramped but okay and I am 6’4”. We were served water and snack mix. The boarding agents and flights attendants were very helpful and nice. Southwest is a low cost line but they do it well. I highly recommend this airline.",SouthWest,trip_advisor,"['Responsiveness', 'Tangibles']"
1462,WORST EVER EXPERIENCE - DO NOT USE,"Easily the worst experience with any airline in any country. Appauling customer ""service"" at check-ins & gate staff a real 'cannot be bothered' mentality & attitude towards customers. My partner and I had a delayed flight due to stormy weather, out of anyone's control. However, we all had to disembark the aircraft & were told all flights had been grounded until 11.15pm. This was at 9pm. We went back & forth to the crowded gate to ask for updates. There were NO announcements / calls at the gates for the updated boarding time. During disembarkment of original boarding, I dropped my passport on the airplane, which a member of staff picked up & left on the gate desk unattended. When I realised I had misplaced it, I was panicking & running around the airport to look for it. None of the Frontier staff made any attempt to announce this throughout the airport or mention. When someone finally appeared at the gate, they tossed my passport to me over the desk & when I asked about the updated departure time they said the flight had already left & ""too bad"" My partner and I had to wait all night at the airport without sleep waiting for their staff to come back into work (2pm and arrived late at 3pm) when explaining this to their customer service rep, I was shocked at how rude she also was without any apology or attempt to resolve the problem. Proceeded to tell me I had to pay $99 USD pre tax to book us onto another flight. I asked about our baggage, she said it'll be held for 3 days but couldn't provide me anything in writing for our travel insurance. Told me she ""doubted anyone would give us anything in insurance"" was extremeley rude & patronizing throughout the whole conversation with very selective hearing and a horribly sassy & sarcastic attitude. Hire better people. By far the worst experience with any airline & journey I've ever had, will never book with this dog poo service again. Our next flight is in 17hours which we had the pleasure of rebooking on to. A shame because the host on the initial flight from Cancun was fantastic! He should go work for a better airline cause this place sucks.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1463,Can't complain,Both flights to and from OKC were both fine. Had a bit of a storm with both but the pilots did a good job going around the disturbance.,United,trip_advisor,['Reliability']
1464,First flight in 40 years - awesome experience,"Flight to Los Angeles for a 'planned family vacation / impromptu honeymoon'. First flight in 40 years. Daughter's (18) first flight ever. She has a handicap, and had a filled out handicap passenger pass. Attendants bumped us up to early boarding because of it. Food service onboard and movies in the seats to keep both myself and the kid calm. Excellent (4 1/2 hour) flight overall.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
1465,"Good flight in business, IAH-AMS","We flew in business from Houston to Amsterdam. We booked business class since it’s an overnight flight and we wanted lie-flat seats. Business class was a 1-2-1 configuration and you get your own pod so there’s lots of privacy. In flight entertainment, meals and amenities were all great on this flight. Flight was smooth and service was outstanding. We left Houston a little late but arrived on time in Amsterdam.",United,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
1466,when a flight is all you need,I needed a quick flight one way to estro fla region and came upon this allegiant air --one way -- non stop-- no frills flight . what a deal!!!! Being a veteran got me even a better deal with a no charge carry on. The flight was very smooth except for the last mile--- was a little crowded t(which is expected nowadays) and nothing was free which i think is great--- don't charge me for it unless i want it. small airport landing near where i wanted to go Life is good thanks allegiant,Allegiant,trip_advisor,['Responsiveness']
1467,Worst Customer Experience Moment,"I payed for my flight, and I received both confirmation code and notifications from my phone saying that my flight was confirmed. Right before my flight, I got the horrible news that I would not be able to visit my girlfriend because Jetblue never received payment, which they didn't tell me about until 1 hour before I was suppose to leave for my flight. I never received any notification via email or text that my payment failed. I received the worst customer experience in my life. Nobody helped me. I literally hate Jetblue customer service because of their failure to notify me of the payment issue and their inability to help. They use to be the best, and they are literally god awful. Do not expect the quality customer service they were known for. Their reputation and customer service is in the toilet.",JetBlue,trip_advisor,['Responsiveness']
1468,Bad experience at Dubai airport,"My mum was flying from Sydney to Cairo through a connecting flight at Dubai airport on 8/3/2023 morning. She was having a wheelchair booked for the two flights. She had an awful experience at Dubai airport when she was left behind by your Emirates employee without a wheel chair or any mean to move her till the gate to the flight to Cairo. What is even worse, is that your employee took her boarding pass and left her helpless. After begging for some one to guide her, she was directed by someone to Emirates desk in the airport,walking for a long distance while she cant walk for long distances or climb stairs properly, to issue for her another boarding pass and get a wheelchair. The old lady was the one looking for her boarding pass and the wheelchair not your employee looking for her. When i booked a flight to and from Sydney for her, i choose Emirates paying high price for her safety and comfort, but it seems that you dont care about the comfort and wellbeing of your passenger. I will write this horrible experience everywhere to warn other eldery people of your unprofessionalism in dealing with your elderly passengers.",Emirates,trip_advisor,['Responsiveness']
1469,Flight our was wonderful. Desk agent on return spoiled the overall great experience.,"I fly a fair amount, not a mega miler, but at least monthly. This is the first time I have flown with Delta. The folks make the difference, and with the exception of the guy at the gate in Dallas, who was particularly rude and condescending. After a very short exchange with him, I sat down and let it go. BUT I could'nt so I walked up to him to see his name tag and he made a inappropriate comment about me to a coworker. I guess he didnt see my wife sitting nearby who heard what he said. I did not speak rudely, raise my voice or act disrespectfully in any manner. He did. If he was one of my employees he would have been disiplined. That being said, the rest of the folks were great. Happy, friendly and polite. Just as I am and want to be treated. One bad apple sure can spoil the whole barrel.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1470,What is United so Poor?,"Sadly like a lot of US airlines, United exemplifies their inability to deliver a service that equates to anything other than a Greyhound Bus type of transport. 1lb over the luggage limit that’ll be $100 sir...of course I removed enough to avoid this charge. Overhead bag bigger than a laptop bag - oh dear sir, there’s a charge for that....and now 3 hour delay, missed connection and an unwanted night at an airport hotel. Looking forward to my interaction with the customer service (now there’s an oxymoron for you when uttered alongside United Airlines...) at Houston 🤬🤬🤬 Guess I am used to Emirates, Etihad etc where the concept of efficiency, customer service and promptness actually mean something. Note to self delete my association with United and heartedly recommend NOT using them",United,trip_advisor,['Assurance']
1471,Are used to be a wonderful airline,I have tried contacting JetBlue directly but there does not seem any way to express my concerns. I have traveled JetBlue round-trip to Florida six times in the last six months. Only one flight was actually on time or even close to on time. Typical delays are 2 to 4 hours. My flight that was due in to JFK tonight at 7 PM I just received my baggage at 11 PM. Customer service seems nonexistent. The crews tend to be very nice but JetBlue seems incapable of managing an airline anymore. Checking into it I now find out they are one of the worst airlines in terms of on time performance not just in this past year but they have been declining over the past five years. They have ruined many trips this season and I will be not looking for a new airline for the coming year.,JetBlue,trip_advisor,['Responsiveness']
1472,Trip to St. Louis,The process in general was very good and fast. It was easy to get the boarding passes and luggage id stubs. The boarding process was also very organized and the travel times and schedule were met. Excellent trip to visit our son in St. Louis.,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
1473,Michele with one L,The lead flight attendant was wonderful! I almost got a credit card. When flying Spirit just understand you are getting a very basic product for a low price.,SpiritAir,trip_advisor,['Assurance']
1474,Insurance,"I purchased a flight for July 4th and made sure I purchased the insurance because you just never know...I Just recently cancelled because of the pandemic and come to find out the insurance does not allow a refund back to my credit card but more of a ""credit""... something Southwest offers for free...after getting hung up on several times by Jet Blue and the insurance company I finally just let it go. If I purchase additional insurance I should get a refund not a credit... and you guys should offer credits for free like Southwest. Never again.. sticking to what Inknow next time...definitely Southwest who dont charge extra to change a flight incase of an emergency.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1475,Southwest flight attendants are the best!,"Took an early flight from Midway to Cancun. The flight there and back were both on time. The flight attendants were terrific as usual. Very cheerful, funny and helpful. I will always fly southwest when I can due to the great people, free bags and TV!",SouthWest,trip_advisor,['Responsiveness']
1476,Uneventful and Calm - Lively Flight Crew,"I appreciate Spirit airlines for the fact that one can get affordable cheap prices for short trips. However, they should still be able to provide charging ports for their passengers. That's the least they can do for budget-friendly flights like this. My flight from 7.07am IAH to LAS was made pleasurable by a flight crew member (Trish) who had a great sense of humor. She made the passengers feel at ease. She even made us do a short yoga stretch which was very thoughtful of her.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
1477,Horrible WAISTED over 3000 dollars just to be told my bags weren’t fitting in the damn checker,I’ve never flown until my first time last month with this crap fest of an airline don’t waist money this place was awful towards me and my friends and family and I’ve seen that they don’t treat others right either felt like I couldn’t even be comfortable they were confrontation And judgmental I had a nice big trip but no they did everything to make us want to stay away from there and damn right I’m gonna stay away I won’t give another cent to this company,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1478,Excellence in all services,"Airplanes very comfortable, personnel very kind and always at our disposal, exquisite meals, and hotel included when the stop is longer than 8 hours. The only stop that is not good is Rio de Janeiro (Brazil) where they clean the plane for an hour or plus and we cannot go out as it was before ( probably a problem of the airport)",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1479,Reservation  Issues,"Another disappointing experience with this airlines. I booked the ticket, I got the confirmation email, I went on the portal to add baggage and I found that my flight has never been there. I have PNR number that was issued and then when I called them regarding this issue, they bluntly mentioned you booked through Expedia and Expedia cancelled your flight. Now the best part is , I did not book the flight through Expedia. Haha. They constantly kept on saying that we can’t do anything and now the same flight, the price has increased. I asked the agent to transfer me supervisor, and the response was that even the supervisor or the manager is going to give you the same answer, therefore we can’t transfer the phone to the supervisor. The worst customer service and the worst people who don’t know how to handle the situation. Everything on the phone is recorded But this airline is not reliable. It could put you in trouble at any pint in time.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1480,just OK. not many options in Canada to fly abroad,"very standard economy cabin, food was average, we left Rome 1 hr late and lost my connection to Winnipeg. I found out that they put me on stand by on the next fly even though the customer service person told me that my seats were OK. After that, when I claimed my delay (600 euros if you arrive more than 3 hours late - EU law), they stated that I arrived 2:59 minutes late and did not pay.",AirCanada,trip_advisor,['Reliability']
1481,Empty Flight,We were retiring from a 16 day in southeast Asia and this was our flight back to the states. The plane was less than 1/3 full due to health concerns. The flight was great the service exceptional.,Delta,trip_advisor,['Assurance']
1482,First time,"This was our first time using Spirit airline. Very inexpensive, on time and agents were helpful and friendly. Now to see how our return flight goes! Much better then Frontier which is another bare care airline our of MKE.",SpiritAir,trip_advisor,['NA']
1483,Profile Santa on vacation,"Flight crew are great I'll start with that. The seats where not. Horrible seats if your over 6 foot tall and bigger person. Worst part security getting on the plane well I'm a big guy with a beard I was truly profiled with hate by security and they said so to me "" it's because you have a beard ""The supervisor was horrible for not stopping this BS when it was started. I was transferring from one plane to another and treated very poorly. I keep a beard for many reasons one I play Santa for Christmas to raise money for children in need. I had been though security already never left the airport I was not carrying anything forbidden nor was I acting as such. Big guy with my friends traveling from a wedding. Truly horrible experience the lady was rude and full of hate and demanding. Would not leason to my words only she could speak haha 😆 didn't go down like she had hoped supervisor was ashamed by the end of this bs interaction. Didn't find anything but got a dose of real after I called them out. Luck I'm a gentleman. I'll never fly with this airline again I over paid to be abused by hate filled people 😒",Delta,trip_advisor,['Responsiveness']
1484,Another Successful Trip,"Direct flights from Tampa to Los Angeles, on time, smooth sailing and another pleasant experience. Baggage handling, check-in and boarding were all efficient and effortless.",SouthWest,trip_advisor,['NA']
1485,Will never fly again,"First and last time flying round trip with JetBlue. Had a terrible experience, their communication is poor and everyone seemed to have a terrible attitude.",JetBlue,trip_advisor,['Responsiveness']
1486,In Flight Entertainment Problems Lowered Rating,"I have always been a big fan of Jet Blue Airlines. I appreciate the planes, the service, the amount of legroom provided on even the basic seats, and I like the one class of service and the in-flight entertainment. I have always hoped Jet Blue would add a couple of healthier options to their snack offerings, such as a Kind or protein bar or an unsalted trail mix. I am still waiting, but clearly, this is not a huge deal. I can bring my own snacks. I am disappointed that they recently removed the small ""pod"" sized bottles of water from the beverage choices and replaced it with a cup of bottled water. I liked the ability to replace the cap, hence enabling me to drink it at my leisure during the flight. The most attractive part of the Jet Blue experience is individual TVs with in-flight television, movies, and music. This system failed me on both legs of my last trip on the airline just last week. On the outbound flight, my TV was very static-filled and virtually impossible to view. Fortunately, the seat next to me was unoccupied so I watched from one seat over. It was not the most comfortable viewing situation, but it was better than nothing. I did not want to physically change seats as the person in the seat over from that one would not have been pleased losing the seat between us; neither would I have appreciated losing the extra space. On the return, my TV was stuck on one channel, the Jet Blue channel, so I had no ability to watch at all. I notified Jet Blue after the flights about my experience and the ""remedy"" was to put $15 for each of the two legs of transit in my Jet Blue bank. So now I have a whopping $30 of Jet Blue money. How that helps exactly, I am unsure. There really is no way for them to make it right, but an impersonal form email letter telling me the resolution surely was not the answer. At least an assurance that the TVs would be serviced, would have been welcomed. I would have given a 5-star customer service rating if not for this ""solution"" to the above TV issue. As usual, the majority of the flight staff were pleasant and the flight was on-time and we arrived at our destinations safely, which is most important, of course. Jet Blue remains one of the best domestic airlines available.",JetBlue,trip_advisor,['NA']
1487,Pissed,"If I could leave a 0 star review I would. They cancelled flight 20 minutes before boarding until the next day wow! Alot of wasted money on this trip that I'm sure I'll never get back. Then it's not even a clean plane, food an drink trays we're disgusting. Food on the floor, grease/ sweat stains on back of seat from assuming flight prior. They could atleast go an wipe the plane down an show they care a little bit. They wouldn't even give us a hotel room to stay in till next morning when it was there fault no plane was suddenly available for us, more money out of my pocket! Seriously people spend a little more money on a nicer flight will save you in the long wrong!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1488,Excellent journey with Emirates on the ground and in the air,"From the moment collected by the Emirates contract driver, everything went smoothly and I was dealt with as a valued customer, even although this was my first flight with Emirates. On the flight the Business Class layout and facilities were excellent with plenty of room to walk around in the bar area. Changed planes at Dubai, bit of a trek to change terminals, otherwise easy transfer. Bags checked through to Shanghai, so no requirement to collect and re check in (unlike when transiting through USA) On arrival in Shaghai met by Emirates driver and delivered to my hotel. On time all the way",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1489,Cheep airfair,"As for a great cheep way to fly I would recommend it. but be prepared to pay for every extra thing. Carry on luggage, checked bags, and extra for a specific seat. The seating is snug for a 220lbs man like myself. If you are doing the carry on, like everyone looks like they are overhead storage is tight and sometimes over filled due to people taking more than one bag on board. Travel with them is average for the price.",Allegiant,trip_advisor,['Tangibles']
1490,6 out of 7 of my last flights delayed,JetBlue used to be my favorite airline...until now. In the last 6 months I have had 6 of my last flights either dramatically delayed (more than 3 hours) or cancelled altogether. I work a high stress job and get very little time off. I can no longer risk missing so much vacation because of their consistent delays. #nomorelostvacation,JetBlue,trip_advisor,['Reliability']
1491,First Time Flying Spirit,"The flight was as expected and I have no complaints. Given the price, it was an excellent deal. I paid extra to fly in the larger, front seats ($380 round trip) so it was like flying first class without the ridiculous cost and amenities that I don't use anyway. My only complaint is with the kiosks and baggage process. It's confusing, not well marked, and seems redundant since they printed my boarding passes when I went through the baggage line. Maybe I'm missing something, or maybe it's Covid-related, but the baggage process seemed unnecessarily complicated. Again, given the cost of the flight, it was well worth that small inconvenience.",SpiritAir,trip_advisor,['Tangibles']
1492,"Dropped my flights, didn't tell me, rebooked awful times.","I had booked flights months ago and was flying on TrueBlue points. When I went to check in I found that my outbound flight had been changed to 5 hours later screwing up day one. I also found that my inbound flight had been cancelled and changed to a red-eye flight screwing up that day (12 hours between hotel checkout and flight) and the next day. This sucks. No offer of another flight. No offer to upgrade seat. No offer other than ""do you want to cancel the reservation?""",JetBlue,trip_advisor,['Responsiveness']
1493,Poor Service,Emirates Business class has recently cut back with their services. The meals are presented like you would expect in economy class. They really need to up their game compared to Qatar Airways impeccable 5 star service. Twice we have flown recently to Dubai and paid a premium price we expected amenity kits none were provided both legs of the flight. They hand out some slippers & an eye mask. Will not be flying with Emirates again.,Emirates,trip_advisor,['NA']
1494,Incompetent Customer Service,Incompetent and useless customer service. I am taking my business to Delta or literally any other airline,United,trip_advisor,['Responsiveness']
1495,Got help from a very friendly captain in Bangkok,"Was stopped by the security and police at Suvarnabhumi. Opened my suitcase under the plane. They found three empty cartridges in a winter jacket, just a piece of brass. Lot of fuzz, your American captain agreed with me that it was nothing. Senior police officer agreed and then I got onboard. The captain came to my seat and we had a good chat. I got very good service on my flight.",Emirates,trip_advisor,['Assurance']
1496,Just okay 😆,The flight attendant ’s name Mike who has been very helpful and help us to book the flight from Denver to St.louis since our flight from Tokyo was delay almost 6 hours!!! He was so kind he is the best asset for United Airlines. Thank you so much Mike 🙏🙏🙏 We will remember you forever!!!,United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
1497,"Mother of 5, Best way to fly.",Spirit office of reasonable flight to and from the most popular cities in the US. I suggest bringing your own cashews or almonds and biscoff and saving your dollars for your trip! Thanks Spirit for being there for the people that spend wisely.,SpiritAir,trip_advisor,['Responsiveness']
1498,Cancel flight,Last minute cancelation no apologies said we will issue you a refund like he was doing me a favor. Of course I get a refund the flight was canceled has to rent at car $250. And drive for almost 7hours . No reason given for cancelation,SpiritAir,trip_advisor,['NA']
1499,Got cheated of all $$$$,"No frills, no food, no service, no refund, no change date, no support, no hope, no help, nasty employees.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1500,This was the most cramped fight I have ever been on.,We flew round trip and it was horrendous. It was more cramped then I ever remember. My friends and I all felt the PTSD for weeks afterwards. The staff was very nice but understaffed. It was a space issue. Too little space for the number of people.,United,trip_advisor,['Tangibles']
1501,"Avoid avoid avoid, made me so mad","They delayed our first flight by 3/3.5 hours from Lima to Bogota, but they said before the flight and on the flight that we would be able to make the connection from Bogota to London. The people in Lima airport at the desk were also very dismissive when we asked about this. We arrived in Bogota at 22.20 with our connection at 22.55, so it didn't look likely but just before they still said we'd make it as it's quick to get around in Bogota airport. So we tried and all sprinted out of the plane, through security, and to the gate. WE MADE IT WITH PEOPLE STILL BOARDING THE PLANE at around 22.40, but nope, they wouldn't let us on the plane, because ""you have checked in luggage, and you have already been taken off this flight so your boarding passes don't work"" ie they didn't even try and move our luggage from the first flight to the second and likely re-sold all our seats the moment we were delayed on the first flight. We obviously didn't care about our bags and were happy to get them the next day but apparently it's a security issue to have bags on separate flights to passengers, which is completely fair enough, but it's the fact they didn't even bother to try move our bags quickly and without telling us had changed our tickets (/if anything telling us the complete opposite, that we could make the connection). How is that allowed?! The flight was then sat there till around 23.10 whilst we tried to argue for them to let us on and they continued to be rude, unhelpful and dismissive or completely ignore us and pretend they were trying to see what they could do or get their supervisor/manager. Basically delaying us until the flight left. They then lead us all off to a massive queue of hundreds of other pissed off Avianca passengers whose flights had been missed due to connections, cancelled or whatever else, and we waited for ages in the queue for them to then find us knew flights. There's only one flight a day from Bogota to London, so we were put on that. We found other flights online to other places in Europe or to London via NY with another airline in their alliance that were earlier than 24 hours later but they wouldn't pay for them and didn't apologise once. It was all so unclear and they were so unhelpful. They gave us a hotel voucher and vouchers for food in the hotel the next day with very few words. You basically found out what to do from other passengers. We then had to wait over an hour to get through passport control because so many people's flights has been messed up (and apparently this is a very regular occurrence for Avianca) (and unrelated but a poor old man looked like he was about to faint from all the hot crowds and waiting sitting on the floor with people crowded round trying to help him :( .) Then had another queue, then a queue in Avianca's help room to get some toiletries, where they changed the hotel we were in because the original hotel (and another hotel some other people in the queue had been given) were now full with Avianca customers (so if we hadn't gone for toiletries we would have gone to the hotel and had to come back and do this!) We then had to wait on a shuttle bus for it to leave, and finally had to queue in fill in forms in the airport meaning we didn't get to the hotel room till nearly 4am. Breakfast was gross so we ended up buying our own lunch and not having the hotel dinner with the vouchers. We also had to buy suncream and water. We chose to go out and spend the day and so more money in Bogota which I don't expect from them, but it's still annoying, especially having to buy an extra annual leave day. When we got to the airport again we asked to switch our hotel dinner vouchers to airport dinner vouchers. Again so rude. They did give us vouchers, but for the domestic flight area, so we had to go back and try to change them which took over 30 minutes with the women huffing and puffing at us. We couldn't even get a fast food meal with the voucher without having to pay extra, but got something from them. Since getting home finally, I have looked up trying to claim compensation, and it looks like although the reviews on here are okay, people have written a lot about how they will ignore your compensation claims for months and you get nothing. And you are only covered by EU law if you leave from the EU or arrive into the EU on an EU airline, so not Avianca. Explains why all their delays and cancellations seem to only be the ones that go into the EU... So you won't get any compensation from them basically (they say on their website you can get airline points but I can't seem to find how to complain, and we asked for an email in the airport which they wouldn't give us, and I don't exactly want to risk flying with them again or give them any money again anyway...) SO AVOID",Avianca,trip_advisor,['Responsiveness']
1502,Un placer,"Fabuloso buen avion ,mejor atencion, sencillamente superior aerolineas argentinas esta a años luz de esto",Avianca,trip_advisor,['Assurance']
1503,Customer Service,"Our flight from Paris to Washington DC was cancelled and had to be rescheduled for the next day, CDG airport is a nightmare and we had to do a very long line in United to see how we were going to fly to our destination, they weren't expecting that many people but the service was excellent, not all the people were happy with the cancellation and some of them were really mad, United handled the problem very well.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1504,Perfect,From booking through to arrival cannot fault the service and standards of delivery of Emirates. Food and drinks on board are excellent especially the wines on offer. The bar in the A380 is a nice touch and lets you break up the flight.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1505,"Buono il volo, pessimo il servizio a terra","Nulla da eccepire sulla qualità dell’aereomobile e del servizio a bordo. Pessimo invece il servizio a terra: siamo rimasti in coda per il drop-off dei bagagli (e da notare non il check-in, che avevamo già effettuato online, ma soltanto il drop-off) perché all’improvviso tutti i banchi della compagnia destinati appunto a check-in o drop-off (da notare anche che non hanno un banco e di conseguenza una fila apposita per il drop-off) erano utilizzati per risolvere problemi di un sacco di persone a cui era stato cancellato un volo. C’era un caos ma nessuno è stato in grado di prendere in mano la situazione. Da notare che mentre io e un sacco di altre persone rischiavamo di perdere l’aereo, a tutti i banconi Avianca si discuteva di che tipologia di camera d’hotel assegnare ai poveracci (ma neanche tanto poveracci, potevano arrivarci anche loro di spostarsi) il cui volo era stato cancellato. A dir poco ridicolo.",Avianca,trip_advisor,['Responsiveness']
1506,"Worst airline, and I fly a lot",Changed our flight from 15 to 25 hours and added an extra flight. Promised us upgraded seats but lied and seated our children separately in economy saying it was an upgrade. When we phoned Carol Ann the hick hung up on us.,United,trip_advisor,['Responsiveness']
1507,Worst flight and company EVER!,"Southwest Airlines is the absolute worst company ever! Left St. Louis at 5:00PM. This was the first flight, which was only an hour (to Houston). We have now been in Houston for 3hrs waiting on our second flight, on three different planes, and now still waiting to get on another flight. Worst flight and worst company. I will never fly southwest again.",SouthWest,trip_advisor,['Responsiveness']
1508,"Frontier cancelled my flight without telling me, and let me think it was still flying. Aren't they a great bunch of guys!","EDIT a week or so later: I got all my money back. Maybe they are ok after all.. I did not travel on any of their flights, nor talk to any of their employees (because all flights were cancelled or rescheduled into oblivion, and there were no employees in sight at any airport I was at). So they key to flying Frontier is to not take their flights nor interact with their personnel. The refund form was at [ URL and it all went quite smoothly. ---------------- Months ago, I booked a frontier flight from San Antonio to Philadelphia via Orlando. I had a confirmation number, and Frontier's app and website both showed me details for my confirmed flights. I kept checking back to see if anything was changing, and nothing did. This was actually the return part of my original booking - they messed around with the outbound flight (changing a 2 hour stop to a 23 hour one!) so I took the credit so-called refund, and got another airline instead. The return flights were still listed and there was a reservation with my name that came up just as you'd expect with any normal airline. The night before, I tried to check in on the app. It happily showed me all the flight details, but It told me I didn't have seats assigned so had to see an agent - after reading some stuff on here, I was not surprised at this. So I tried on the website instead, where it took me through some dark patterns (do you want a bundle? - No - Oh come on, take a bundle please? NO!) and eventually it did give me a button to complete check in. Hooray! Oh wait. Flight not open for checkin. Hmm. So I looked again the next morning, at the airport, and got the same message. It's now 2.5 hours before the flight should leave. You will probably be able to guess how many Frontier staff were at the desk ready to help me check in. (Hint - none at all) I thought, ok Frontier you win, I will pay for seats. I went on the app and went to my flight details - everything was shown as the same times+places, with my name etc for two seats. I went through and selected seats for both flights - noticing that *all seats* were available for purchase. It wouldn't let me buy those seats either, giving me the same message that the flights were 'not open for checkin'. Eventually someone from the neighbouring desk helped me. They called Frontier and learned that my flights had been cancelled for months!!! I was expecting a tricky experience with these people but this was even worse than I thought. Even if the flight is cancelled, surely they have to actually tell you about it?! The flight even shows up for me when I look at it now, a week after it was supposed to have flown! They say you get what you pay for. Turns out with Frontier, you don't even get that. Anyway, I know all this is quite in character for Frontier. I was almost looking forward to flying with them - their nasty cheats on baggage charges, the dark patterns in their website, or paying just to talk to somebody.. It seemed sort of like an airline Fawlty Towers and was ready to laugh at the stupidity of it all. But sadly no. I'm wondering what course of action I should take - they've stolen the money I paid them and cost me a bunch more to get home a different way. Please don't tell me to try calling them, I know they won't answer. Maybe an email, but I will never expect any reply. It seems wrong to just ignore it and write it off without even doing anything. Does anyone have any suggestions?? (besides doing what Musk did to Twitter, buying the whole company and flushing it down the toilet.. I can't afford that)",FrontierAirlines,reddit,['NA']
1509,Friendly staff clean airplane,The staff went above and beyond. My daughter and I had a connecting flight 30 minutes after we landed. A flight attendant heard us talking about our concern about missing the flight and she looked up the flight gave us directions to get to the gate. The directions were spot on and we arrived just in time to load the plane. We would have missed the flight without her. Snacks were offered with a smile and the plane was very clean.,Delta,trip_advisor,"['Responsiveness', 'Empathy']"
1510,Baggage,"This is the only Airline where you have to pay $55 for a carry on, like it is so ridiculous. I would never recommend this airline to anyone. This is my first time flying with them and my last ..... the only reason I flew with them was because I wanted to surprise my grandmother for her birthday in NYC and it was the only airline available, for this date that fit my schedule. Not to mention that the ticket was expensive $190 one way, and once I arrived to check in I had to PAY for a carry on $55!!! Like who does that ... and the plane itself was horrible, please trust me when I tell you AA or Delta are your best choice ALWAYS. Their planes are way much nicer, all of the seat have TV's and your carry on is always free AND the tickets are cheaper I paid $89 for a one way on my Delta flight going to NYC and my experience was Amazing, I was able to watch to movies of my choice, seats were comfortable and I didn't have to pay anything for my carry on zero dollars.... No wonder no one flies with these people...",FrontierAirlines,trip_advisor,['Tangibles']
1511,Stranded in Las Vegas,"We used to love Jetblue - flew them almost exclusively, that is until they stranded us in Las Vegas for 2 days. We were scheduled to return to NY on Sunday July 16. Saturday night at 1030pm we received an email saying our flight was canceled and we should go online to rebook. GOOD LUCK!! We went online and there were no flights for Sunday or Monday and it would not let us do anything. We called Jetblue and spent 2 hours on hold before getting an agent who said we can get on a flight Tuesday afternoon and that was the earliest. Flights on their website would appear and then disappear randomly and so we took the offer to get on Tuesday. We had to book 2 more nights in Vegas. Tuesday morning I woke up early and found 2 new flights to NY for Tuesday Morning at 10am and 11am. Why didnt Jetblue offer us this flight or email us to tell us it was available. I could not book online and had to call. Again, waiting 45 minutes to speak to someone. Finally got someone who was able to get us on that 11 am flight but now we had to rush our asses to the airport. THe flight was more than half empty, So disappointed with Jetblue and their service. Now I need to fight with them to cover the hotel for 2 nights. Good luck to me. Maybe next time I will fly another airline.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1512,Misleading Label,"This is a warning for anyone who is tempted to opt for the service class titled ""Business Select."" The use of the word ""business"" implies a separate part of the aircraft with more seat room. The boarding pass label was ""Business Select"" with 4-A, which looked like a seat assignment. The service costs more than full-fare economy. To be sure, at no point does SWA state any of this except the added cost, but the label ""Business Select"" does imply it. The lesson I learned: When you fly SWA, read ALL of the small print.,",SouthWest,trip_advisor,['Assurance']
1513,"When you miss your connection because of a mechanical issue and the App says you can change your flight at no charge, does that continue until the entire reservation is complete?","Context - Making a quick overnight roundtrip (with 1 stop on both outbound and return). My first leg was delayed over 2 hours causing me to miss my connection. I used the app to get the later offered flight for the 2nd leg. Still waiting for it to board. My app still says ""you can change your flight at no charge."" Because of this delay I may need to change my return to the later offered flight on the same day (tomorrow). So my question is if anyone knows if the offer to change continues? Thanks!",Delta,reddit,['Responsiveness']
1514,Pleasant Experience,"We opted for the ""more room"" option which worked out perfectly. We were also traveling with my 93 year old mother and everyone was wonderful with her and with us.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
1515,You Get What You Pay For with Allegiant ?,"Allegiant must be using a skeleton crews. No one appeared at check-in site prior to flight, and attendants from adjacent airline said they had not seen anyone there in awhile. I had to ask the airport to radio for Allegiant staff to appear; staffer who appeared was uninformed, and completely unable to assist me and other passenger who arrived after me. Our gate closed early, though it sat immediately behind the security station, itself only a 30-second walk from check-in. Their on-line boarding pass site was not functioning for me or the other passenger after numerous tries. This flight was not filled, and their next available flight not until 3 days later, yet they made no attempt to place us with another airline. Also, they charged me for everything - carryon, checked bag- they even tried to charge me for seat selection. Are other passengers being left behind by this second-rate carrier?",Allegiant,trip_advisor,['Responsiveness']
1516,The norm is uncomfortable flights.,"As the airlines grow, the room for passengers is shrinking. I loved this airline when it was still Continental but once United took over it was about the money. Certainly not a customer oriented airline. Seats are crowded, food is so so, cleanliness is lacking. But they realize that people want to travel so we put up with it.",United,trip_advisor,"['Tangibles', 'Assurance']"
1517,Avianca la peor,Primera vez que volaba en avianca y será la última. Pésimo viaje pésimo avión servicios no existen. Terrible incomodidad en los asientos. ConrN demasiado por asiento mejor y no existe tal asiento más cómodo. Si estás pensando volar x avianca no lo hagas. Pésima experiencia,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
1518,Absolutely awful,"Abysmal service with no communication. Would never fly with Air Canada again. They could not have been more terrible if they tried, and they genuinely tried.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1519,Worst non crashing flight in history of flight,"We sat on tarmac for 6 hours no air, water, bathroom. Then you left me abandoned outside wrong airport",JetBlue,trip_advisor,['Responsiveness']
1520,Double charged for bags!!!  Won’t refund!  They’re stealing the money!,"I will never fly Spirit Airlines again because they are stealing money from their customers. My wife and I flew to Portland, bought 3 bags. The kiosk timed out and accidentally charged us for four. Customer service won’t do anything, except say, sorry. Unacceptable. Do NOT fly with these people.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1521,Air Canada where the employees just don't care,"flight attendants were wonderful, but everyone who actually works in the airport has this air of importance to them as if it's not their job to help you. there are some great employees but the majority are trash. and it starts at the top. on my way to Calgary from Montreal the cleaners were half an hour late, and air Canada couldn't find anyone, anyone to do their job, resulting in me nearly missing a flight. to anyone from air Canada who hopefully reds this, figure your crap out- an incredibly disappointed customer. 1/10",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1522,Don't expect them to take care of you.,"Needed a direct flight to and from Nashville and it was not worth it. The customer service is hit or miss. I was hung up on when I asked for a refund on my new flight after my flight was canceled and when I talked to the next person (after I called back) she was much more helpful. Pretty unacceptable to leave hundreds of passengers stranded when canceling a flight after hours of waiting on the tarmac. There were no meal vouchers, hotels, or any help over the phone. Even the airport staff could hardly help. And our flight there was delayed because their entire system was down with no redundancy. I will only be flying with them again because I was forced to take a flight voucher instead of a refund. (They said even though I wanted to cancel within 24 hours, I was not allowed a refund because I was within seven days of the flight. How would I book the flight any earlier when I'm only booking the flight because my own flight was canceled? Ridiculous.)",Allegiant,trip_advisor,['Responsiveness']
1523,They schedule flights with impossible connections. Say their sorry. They'll fly you to your destination the next day.,"Spending the night in the Atlanta airport because their flight getting their was late. By the time I got to the gate on the opposite side of the airport for my connection, the plane was there with the boarding ramp still attached but no one at the counter. I immediately went to the next Delta gate 20 feet away and asked the attendant what to do. He told me he only had control of his gate. By the time I found some assistance the plane was long gone. I then go to their so called customer service desk where I'm told all they can do is fly me to my destination the next day and gave me a website to use to receive a discount on a hotel room if I don't want to spend the night at the airport. I've flown ever major airline, had weather delays and flight cancellations but this is by far my worst experience ever. How does this company stay in business stranding their customers at airports because of their inability to make or follow schedules? This company has cost me loss of wages, additional airport parking charges and a lost night of sleep. Thank you Delta for the extra day vacation I got to spend at the Atlanta airport.",Delta,trip_advisor,['Responsiveness']
1524,Pay for Seat selection after checkin?,"Hi, I have a trip coming up with my family of 4 (no minors), and I'm hoping to keep at least 2 of our 4 seats together for a member of my family with anxiety. Obviously I'm cheap and don't want to pay for seat assignment unless I have to. I understand that seats are assigned at checkin, and its likely that our seats will be filled from the back of the plane likely together since all tickets were bought on same order. So my question is, if I check in 24 hours before and see that we somehow didn't get any seats together, is it possible at that time to pay for seat assignment even after checkin has occurred? (assuming of course there are seats available to do that) Appreciate your help.",Spirit,reddit,['Responsiveness']
1525,Great price - No frills,"I visit my grandchildren in Jacksonville as much as possible. This flight runs round trip on Thursdays and Sundays. It is non-stop. You do have to pay for choosing your seat in advance and also for a carry on or checked bag. But, it is still cheaper than any other flight. My experience has been good. No food or drinks but pleasant and efficient staff. I would agree that many passengers violate the size of carry on luggage but I have found this to be true on full fare flights as well. I have never had to change or cancel my reservation so don't know how they do with that.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
1526,here in nj we love united!,"we love united always on time ok food stewards very nice. has there own wheelchair people . aircraft look new, provide some amenitioes even the reps on the phone are nice. giving you options and more direct flights they do feed you on international flights more then once",United,trip_advisor,['Assurance']
1527,Very good service and comfortable even in economy class,"This was my first flight on Emirates. I was very pleasantly surprised by my experience. As an economy fair passenger, I didn’t feel like an “afterthought”. Service was pleasant and attentive throughout. Food choices and quality were better than other international flights I’ve been on. A concrete example is that they didn’t run out of the chicken option...in other flights, I always get the “sorry we ran out” apology when in economy class. The in-flight entertainment was extensive in terms of movie selection (largest movie library I’ve seen on a plane). On our second leg from Dubai to Amsterdam, an elderly passenger was seemingly unable to breathe, and the whole crew was caring and responsive. You could see their training coming to use...immediately getting her oxygen and alerting the ground crew. When we arrived, medical staff immediately came on board to assist the woman. Our stop over in Dubai was easy since the airport is very nice. It’s a very busy hub though, so expect crowds (as we weren’t even able to access the priority pass lounge as it was full). I would fly Emirates again!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
1528,Holiday with family using Delta connecting flights,Should have been Virgin Atlantic but was changed to their partner airline 24 hours before flight time due to aircraft problems. This is the first time I have used this Airline. I found the flight attendants slightly less friendly but were helpful. The aircraft was a 777 and although spacious the seat were not as comfortable as the comparative Virgin Premium Economy. I thought the food offerings were good but timings strange. Not sure their ground staff were helpful as Virgin.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
1529,Week long getaway,The flight was on schedule round trip. We have flown JetBlue before and there’s always been some kind of delay. Snacks and drinks are pretty standard. Pilot communicated with passengers along the way. Overall good flights.,JetBlue,trip_advisor,['Responsiveness']
1530,Worth the price ,"Cheap flight, on time and reasonably hassle free. The seats are crowded and hard, but you get what you pay for and Allegiant has always delivered in getting me from A to B.",Allegiant,trip_advisor,['Reliability']
1531,Stay away from United Airlines.,Think twice before you fly United Airlines. We booked tickets for our daughter and son in law back in October for them to come home for the holidays. The are both serving in the Army. So we paid 225 extra for each ticket so that they could fly out from the. Awe they are stationed at. The night before they were to fly out we get an email that they canceled the flight we had booked but scheduled them on another flight from an airport that was an hour and a half away from them. They had to go that night and pay for a hotel along with paying to park their car for 2 weeks in the airport parking lot. United as of now has done nothing to rectify this. I understand changing times but how do they think it is ok to completely change the airport. They seriously need to compensate us for all the charges that incurred bevy of them. Stay away from this airline.,United,trip_advisor,['Responsiveness']
1532,Just Takes Your Money and Runs!!,"Made a one way reservation on Feb 6th for a March 9th flight and by mistake made it for February 9th. I saw that they had a $79 cancellation charge since the wrong date flight was within 7 days, but thought that if I explained to Customer Service that it was a mistake and I needed to book the flight on the correct date they would wave the fee. Well, I was wrong!! The CSR told me that to re-book the flight would cost me $214.98 (original fare was $107). If I cancelled the flight all together, it would cost $106 in fees. She would not budge on the fees and told me I needed to handle the transaction on their website. I then told her of my displeasure and it was going to be my first flight with Frontier, but now I was cancelling, would schedule with another airline AND would never fly Frontier anytime in the future. For those looking for a bargain, I guess you could try booking with Frontier AT YOUR OWN RISK. In the end, I have made the decision to book with major airlines. Now, I am flying Southwest home, with no change fees!",FrontierAirlines,trip_advisor,['Responsiveness']
1533,"Realmente nunca creí sentirme tan mal tratado en un vuelo, horrible.","El ticket del vuelo dice textualmente ""aperitivo o comida ligera"", la realidad a bordo fue que ni un vaso de agua nos dieron, lo cual significa ""ESTAFA"", te prometen algo que no cumplen. Cualquier cosa que quieras tendrá costo, a pagar con tarjetas Visa o Master (sin ninguna otra opción, me imagino al dueño de Amex queriendo pagar con su tarjeta Amex ""Uranio"" o ""Plutonio"" exclusiva de él, no poder comprar una botella de agua y tener que aguantarse la sed por 5 horas). Mi tarjeta Visa no fue reconocida por el sistema de Avianca, igual que 18 de 20 tarjetas que pasajeros a mi alrededor presentaron y fueron rechazadas. El trato al pasajero es DE LO PEOR QUE HE VISTO. Pensar que he viajado con Avianca hace entre 6 y 10 años atrás y era una aerolínea de lo mejor, INCREÍBLE COMO HAN INVOLUCIONADO.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
1534,Excellent service,"Awesome service and friendly staff. Followed guidelines for covid 19 perfectly. Flight attendant explained about he planes hepa filters and the air quality on the plane. I had to deplane for cleaning upon return trip. Plattsburg staff super friendly. Great little, clean airport.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
1535,"Friendly Staff, Efficient Service","A short one-hour ""hop"" made enjoyable by friendly staff, enjoyable beverage service, and comfortable seating. This is how U. S. airlines used to treat people.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1536,Pleasant surprise,"I was wary of using Allegiant, because I knew it was a discount Airline. But the seats were roomier than Frontier, plenty of legroom, very clean... flight took off on time and arrived early. All the Allegiant staff were great and I will be using them again.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
1537,On time,Everything went as scheduled. No problems at all. Highly recommend. We were a large group and had no issues,Delta,trip_advisor,['Reliability']
1538,No organization whatsoever.,Worst airline if you want to save time. 2 hours in the baggage drop off is ridiculous. People working are rude and sont know what they are doing. Then another hour and a half in TSA...go with Hawiiian Air.,SouthWest,trip_advisor,['Responsiveness']
1539,Horrible Spirit Airlines,"Spirit Airlines attempted to nickel and dime me over and over again coming and going by rechecking the size of me and my niece’s personal bags in their tiny compartment templates twice before boarding. Horrible airline! Don’t get lured in by their cheap ticket prices! Go Delta and don’t worry about the stress and poor customer service from the Spirit Airlines staff. Their quality of service reflects the price of their tickets, CHEAP!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1540,REPREHENSIBLE WAYWARD !#$%@&!!!,"GOOD GRIEF!! LESSON LEARNED: DO NOT ATTEMPT TO RESCHEDULE A CANCELED FLIGHT WITH THIS AIRLINE. YOU WILL ONLY SPENT 2 HRS IN LINE TO FIND OUT YOU ARE NOW MORE SCREWED. TAKE THE REFUND AND RUN AWAY DO NOT WALK. AWEFUL HORRIBLE REPREHENSIBLE DISDAINFUL DECEITFUL!!!! This airline needs to be dragged in front of Congress to explain how they can strand 300+ people overnight with no where to go. And, then there is the ticket counter deceitful practice of rescheduling and adding fees ON TOP OF THE 24hr+ DELAY!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
1541,Great Service,We use Southwest when we can depending on our destination. The cost of the tickets is reasonable and the customer service is great. The staff on the plan were very attentive and pleasant.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1542,Filthy Planes,"I recently flew business select even though this site only allows me to choose economy before posting. I spent over $1400 on a flight from Oakland California to Manchester New Hampshire and back. The planes were filthy. There is no way they cleaned them between service. As soon as passengers disembarked, they would allow new passengers to board the plane within 10 minutes. There was litter on the floor and in the seat pockets in front of me and the floors were filthy. In these times of the Covid pandemic they should be even more vigilant about cleaning between flights but that is certainly not the case. I have flown Southwest for years and I am a rapid rewards member. They are not requiring their employees to be vaccinated. I won’t fly with them again.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1543,Great experience,"My flight was amazing, Damian from business class cabin was so kind and helpful, i would say the best flight attendant ever!",Emirates,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
1544,Wonderful customer servicd,I really had a great and wonderful customer service. I was having a hard time.She helped beyond. Wow I would be looking for her again. Mrs Terri Reis Thanks again Mrs Terri.,United,trip_advisor,['Responsiveness']
1545,Great experience. ,Wonderful flight all around. Paid $18 for more room Exit seats. Smooth landing. Plane was clean. Use spirit all the time.,SpiritAir,trip_advisor,['Tangibles']
1546,New “ Business Class” style seating will debut soon ,Apparently this follows the seating style of some European carriers … URL,FrontierAirlines,reddit,['Tangibles']
1547,Always easy and straightforward,"JetBlue is by far my favorite airline. You always know what to expect, they keep it easy and simple. Consistency is key when it comes to an airline, and they nail it. This plane was equipped with charging ports under each seat, so I was able to keep my laptop juiced for the entire flight.",JetBlue,trip_advisor,['Responsiveness']
1548,"Flight fine, but will charge unexplained fees","Usually when I leave reviews online, they are good. FRontier airlines has the worst customer service I've ever seen. When I had a concern about a charge, it hangs up and tells you to go to the chat. When I went on the chat, I was transferred to 5 different people over an hour's worth of time and not one of them could answer my question. My cousin got covid a couple days before our flight, and they wouldn't help us and told us to fly anyway. We didn't for thr safety of others. We anceled the flight and they charged us 4 cancelation fees of $99. Then they charged a 5th $99 fee for no apparent reason. Customer service can't tell me why. The flight itself was OK. , but the fact that they charged me a random fee after the flight with no explanation is unacceptable. I will likely never fly with them again as they don't care about customers.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1549,United Rio-Houston-Salt Lake City,"Trecho Rio Houston Boeing 767-400 muito bom. Houston Salt Lake City, Airbus 319 velhinho.... Sem entretenimento",United,trip_advisor,['Tangibles']
1550,Standard flight - No surprises,"As the title says, it was a standard flight with no surprises. Flew MGA to San Salvador to CUN. Pretty much on time throughout the trip.",Avianca,trip_advisor,['NA']
1551,Bad experience,Lock of communication. Flight was changed from direct to no direct without even informing the passengers,JetBlue,trip_advisor,['Responsiveness']
1552,Not the Airline for Inclusion,I will never forget the agents voice and his name as it is that of my Fathers…… Phil from AirCanada who stated “I don’t care if you are Disabled… Not my problem.!” This all because of them taking away my paid for upgraded seats because they oversold their flights. Travel is hard enough and being comfortable and not in pain is important so we always make sure to plan ahead and protect myself but what is the point when the Airline can just say oh well we changed your itinerary. Hours on hold trying to get help to get that hateful loser insult me and hang up on me when I said it’s not acceptable. AirCanada has had bad service for years but now after the pandemic it’s 100x worse so you deal with AirCanada and get treated bad and humiliated or Swoop/Westjet and their racist practices not a decent choice in Canada. And the worst is we pay to be treated that way it’s not like we are enjoying $100 flights it’s $1000 flights! I hope they one day soon allow the American Airlines service Canada. There is something to be said about supporting local but when the airlines don’t support the locals it’s time we DONT SUPPORT THEM!,AirCanada,trip_advisor,"['Assurance', 'Empathy']"
1553,Terrible and inconsiderate airline!!,Terrible customer service. They lost my luggage and would not deliver it to my home. I had to travel out of town once again Out of my Way to go pick it up and then they never recompensated me for all the inconveniences. My family and I will never use this terrible and inconsiderate airline ever again!!!!,Avianca,trip_advisor,['Responsiveness']
1554,Can I get United Club access on flights to or from Hawaii if I book First/Business Class?,"I assume no because it’s a domestic flight but, since AA offers it on their ORD and DFW flights and Delta from their MSP, DTW and ATL hubs, that got me thinking about asking you all.",UnitedAir,reddit,['Tangibles']
1555,Worst Airline ever,"Jetblue is the absolutely worst airline I have ever done business with. We have been stuck in NY for 3 days after JetBlue repeatedly canceled flights after hours of days( 1:37 am for a 9:45pm flight). JetBlue has consistently delayed then cancelled flights for no reason whatsoever. We were literally standing at the gate where the plane and flight crew where ready to head to west palm and jet blue rerouted the plane to the DR less than 30 minutes before takeoff, delayed the west palm flight 3 hrs and then told us it might be cancelled again. BOOK any other airline, train, bus,car or donkey! JetBlue could care less about the passenger just about what makes them the most $$$! My advice, RUN.",JetBlue,trip_advisor,['Responsiveness']
1556,Desrespeito,"Chegando pra fazer o check in fui informado que o voo estava com um pequeno atraso de 7 HORAS. E foi me oferecido o táxi para voltar pra casa. Como assim?!?! Aquela viagem de férias programada a meses, tínhamos carro alugado no JFK hotel pago etc... Minha sorte foi que meu agente de viagens foi muito competente e como cheguei cedo consegui, com a intervenção dele 2 lugares num voo da United que sairia no mesmo horário original do meu, porém para New Jersey. Resultado perdi a reserva do meu carro e tive que fazer outra em Jersey obviamente com uma tarifa mais alta. Qual foi a assistência prestada pela Avianca NENHUMA!!!",Avianca,trip_advisor,['Responsiveness']
1557,Nothing New here,I say nothing new because we have at least a couple dozen flights with Allegiant and we have never had any issues. Luggage always arrives same place and same time we do. I would suggest and follow FAQs on their website. I will say I always pay extra and choose my seats and get extra legroom which is nice. I do like their website and ability to be completely ready to go with boarding pass in hand before getting to the airport. Twice we needed to change our flights and both times they helped resolve this is a very short time. Call in help is usually busy and you have to wait but very good when you get a rep. I usually pack my own snacks for a short flight. Their prices look super cheap until you add all the extras I usually do but still a good one stop shopping price. The flight attendants must of had common sense training because they are friendly and handle things quickly and efficiently without spitting out a ton of airline regs. Overall a very positive experience.,Allegiant,trip_advisor,['Responsiveness']
1558,My favorite Airline,"I love flying Southwest because they have direct flights to most destinations I frequently visit. Most time I get the early bird check in which guarantees me a chance at decent seat. (Southwest doesn't have assigned seating) This particular flight I took with my wife and son(6yr). We almost missed our flight when our driver from a national agency failed to pick us up at 3:45am for our 6:30am flight. We were one of the last people to board the plan. Luckily two other passengers, whom I didn't asked, volunteered to give up their seats so my family(3) could sit together. This is just a few reasons why I love flying with Southwest!",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
1559,Just awful,Felt like riding in a flying school bus. Paid for “plus” class which didn’t include any extra legroom. For an extra $200 all you get is a headrest. Knees are in pain after a 5 hour international flight. Late departure due to baggage mixup. Announcements only in Spanish. No screens on back of seats. Lights never dimmed for the entire overnight flight. Will never fly again! Avoid this airline. It’s bankrupt for a reason.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
1560,Customer Service for Mosiac (highest status) passengers,"I flew back from Dallas for a business trip and the flight crew was extremely lazy. I woke up from a nap and wanted to order a whisky (free to Mosaic) members but declined as they were “approaching arrival” - we were about 40 minutes to landing and they said, we can’t serve as we are approaching Boston. About 3 minutes after, I see the same attendant bringing over a beer to another’s passanger! Being a mosaic member I expect the highest quality of service but for them to completely dismiss my request - I am seriously considering having my teams and I fly with another airline. We fly several times a year with a team of 8-10 (team size and amount of travel increasing), but will no longer continue to fly with jet blue due to their poor service and laziness among their flight attendants. I am very upset and that experience ruined my overall perception of the brand and service the offer. I would now compare them to Sprint or Ryan Air. I’m summary, if you travel often. Do not travel with JetBlue as they do not value their customers.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1561,Decent airline!,"On time and inexpensive flight with a great value! Only bad things are strict bad policy no in-flight entertainment or wifi even for purchase. Finally, when I bought a bad of Doritos the flight attendant had a iPad that gave AN OPTION TO TIP COME ON FRONTIER",FrontierAirlines,trip_advisor,['Responsiveness']
1562,From 0 to hero,"I usually do not write reviews for Airlines, actually this is my first one and most probably, the last. I think Airline services can improve a lot but given the nature of the service I tend to forget and forgive whatever negative experience I go through. But, my experience with Avianca was by far the worst and most nerve wrecking experience I ever had. Thus, the need to express myself here. Me and my husband were supposed to fly from PDX to LAX on a Thursday evening, on our way to Honduras for Christmas Holidays. We purchased the flight tickets through Avianca only and paid a fair amount of money for them. The first flight however was operated through Alaska Airlines from PDX to LAX and due to delays on the LAX airport our flight got delayed for 1h and 20 minutes. Therefore, we lost all connections till Honduras, causing 2 days of delays till our final destination. Sure, this was deeply upsetting and there wasn’t the Airline’s fault but the lack of customer service Avianca provided us with was just horrible. Aside from the fact that they took 0 responsibility in re-routing our trip (they kept blaming everything on Alaska Airlines and keep pushing back that it is OUR responsibility to talk to them) the lady at the ticketing office from LAX airport had the worst attitude. She would keep on talking in Spanish with her colleague right in front of us and kept on telling us that if we want to change flight we have to pay for a different ticket. I believe the way she put it was something like “If you want to fly with us, you have to pay!” (we had tickets already and we just wanted to get re-routed as the initial flight was delayed) She did not want to hear about it. Our luggage got stranded as well because we missed our connection to Honduras and they did not even bothered to check if they had it or not. They would just keep sending us to Alaska Airlines, insisting it was their responsibility. 20h hours later, after bugging the Alaska Airlines luggage person, they managed to track down our luggage, it had been all along in Avianca’s possession. They took it but did not board it- so it got lost on their end- I was present when the most helpful and kind lady from Alaska took pity on us and did her best to retrieve it from Avianca’s ground services. Anyway, we arrive to Honduras eventually. On our way back, when we arrived at the Honduras airport we found out that someone from Avianca cancelled my return flight to Portland (just mine, not my husband’s even if both tickets were purchased together, at once, paid in the same time, through the same card etc). Again, the blame was put on Alaska Airlines- that THEY were the ones cancelling my return flight (once again we never bought the tickets from Alaska Airlines). Around the same time my husband receives a notification email that HIS flight got cancelled- even if the lady at the ticketing office insisted that my ticket was cancelled only and that I need to pay for another ticket if I wanted to get back home. After trying to explain her what happened, she gave us the honor (at least that is what her attitude said) of giving me a different ticket to LAX without charging me extra! (different hours than the initial one). Once I arrive to El Salvador’s airport and go to the ticketing office again, this nice person managed to get me back on my initial flight and send me to LAX with no other issues and delays (I am so sorry to not have taken his name- he handled everything fast and easy for me). This is how I found myself thankful to be put on the initial flight I paid for from the start, just because someone spotted the mistake and corrected it. I understand mistakes happen and that customer service can’t always be great but this was beyond poor service, so when travelling with Avianca, double-triple check everything, check that they have your luggage and just be patient and keep your calm. Otherwise, you can end up paying double the money and time just because Avianca has a poor customer service. Thank you!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1563,was a good experience all around from ground people to flight crew..,the crew was great..flight uneventful...gf had a injured knee and they took good care of her...ice and concern helped to make her at ease for the flight,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
1564,"VIAJE PLACENTERO, PUNTUAL Y  SEGURO","He viajado varías veces en avianca y siempre me ha gustado la puntualidad, el servicio a bordo , la variedad de entretenimientos y la cordialidad en los counters, lo recomiendo .",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1565,You Get What You Pay For,"My wife and I took a trip to Vegas. While there are flights out of YVR, we find Bellingham offers good value (depending on the Cdn/US dollar exchange) and convenience. The plane was newer and had newer seats. Newer isn't always better as the new seats have marginal padding and I couldn't imagine being in those seats for more than 2.5hrs. Flight crew was very friendly and efficient. No real issues other than the seat comfort. We would fly with Allegiant again as it offers value for the $$.",Allegiant,trip_advisor,['Tangibles']
1566,Never-ever book with Spirit,"2 return flights canceled, extremely POOR communication & cust svc!!! Spirit is completely USELESS…ended up booking w/United!! My original return was booked for Sunday afternoon, the flight was delayed twice and we were told by the agent it was due to missing crew member (pilot). Finally the flight was canceled and we had to go to ticket counter to rebook. At least 300 ppl went to the counter and there was only 1 agent on hand. They handed out cards with a phone number and the first few tries received a msg that this service is unavailable. Finally got through and booked a 10pm flight for Monday! By noon on Monday they canceled that fight and wanted to reschedule me to Thursday or Friday. Spirit did not agree to reimburse me for hotel or the round trip uber service I used on Sunday! I have never felt so completely used by an airline in my entire life! I am encouraging everyone to stay clear of Spirit and to cancel their Spirit credit card!! Time for Spirit to reach its final destination!!!",SpiritAir,trip_advisor,['Reliability']
1567,Lots of times to pic from,"I recently had a business trip to Niagara Falls for a conference and I looked at flights to Hamilton as it was the closest, it turns out there are very few flights from Calgary to Hamilton and the times were not very good. I chose Air Canada and Toronto instead as there were numerous flight times to pick from each with varying prices. There flight was good with no problems at either end. The service received on the flight was good as they came around twice for beverages and snacks. You could buy some larger items but soda, juice or coffee/tea were free. I liked the inflight entertainment system that allows you to pick from numerous movies or TV shows. Other airlines have you use for phone or tablet to do similar, Air Canada has the screen built into the seats.",AirCanada,trip_advisor,['Responsiveness']
1568,"Avianca 9206 CLO —> BOG Late But Routine, No Drama","AV 9206 is Avianca’s scheduled Cali to Bogotá late afternoon flight. It was substantially delayed, and did not take off until 17:35, a good hour and twenty minutes after the scheduled departure time. The plane was an Airbus, which was quite comfortable. I found the legroom quite reasonable. Overall the flight was good, the takeoff and landing were routine, and there was no drama, although as the delay stretched out it was a little annoying. But I still had enough time to make my outbound flight from Bogota to Toronto, so all is well that ends well. So no problems, and in my limited experience Avianca is ok, it seems to get people where they need to go.",Avianca,trip_advisor,['Responsiveness']
1569,Question on seat change,"Flying back to Toronto from Punta Cana tomorrow. When we came in I was able to change seats no problem for free. Today the online check-in system assigned us the default seats (worse in the whole plane, in front of toilets) and no matter what other seats we tried to change it said it there is a fee for that (roughly 25USD for each person) what is going on? Important: the diagram showed a lot of available seats and I didn't ask for those special seats that have extra-leg space.",AirCanada,reddit,['Responsiveness']
1570,Worst airline ever.,4 hours delayed. Customer service reps didn’t care at all.Fly any airline but United and JetBlue. Both are terrible- the worst.,JetBlue,trip_advisor,['Responsiveness']
1571,Flight to Bermuda,I hadn’t flown Delta in a long time. A run of bad luck and sub par customer service had soured my interest in traveling with them. This trip renewed my confidence Delta and I thoroughly enjoyed every aspect of the flights to ATL and then on to BDA.,Delta,trip_advisor,['Assurance']
1572,Slightly strange instructions for Emergency Exit seats,"At the tail end of almost 24 hours travelling, a hassle free flight was all we needed, especially after the scramble to clear customs and passport controls both ways after our flight from Frankfurt. We got it. We were among the first passengers on the flight. For some reason, my wife and I were separated seat wise. She dislikes sitting anywhere near an emergency exit so we exchanged positions. I quite like the extra leg room. At that moment the steward handed me a laminated sheet of instructions for people sitting beside the emergency exit, as I was. <> There are 13 criteria. The two criteria, I felt impinged on my overwhelming desire to sleep were: <> and <> <> Hassle free. I swapped with an off-duty COPA Airline officer who was eminently better suited to the task, if required. We had a good flight.",Avianca,trip_advisor,['Tangibles']
1573,Delayed,Our flight from Baltimore was delayed supposed to leave around 145 Finally left at 350 On the return trip the flight via Denver was supposed to leave at 945 was and we finally left at 1130 Our flight out of Denver was delayed as well So instead of arriving at BWI at 7 it was more like 9 The flight attendants apologized all over the place but the travel part of the trip was a drag I honestly thought Southwest would do better I think we might choose another airline for longer trips,SouthWest,trip_advisor,['Reliability']
1574,Worst airline,Worst airline to fligh with they try scamming you for every dollar. God forbid person bag is too big you gonna pay $99 at the gate “it always costs more at the gate” when I asked if I could pay for it on I was told since the flight was delayed no longer purchase the carry on. There was about 10 to 15 people this happened too. They said “if you take items out your bags here’s a garbage can for you”,FrontierAirlines,trip_advisor,['Responsiveness']
1575,Bri - Excellent Customer Service,"I was having difficulty applying travel funds to an upcoming flight so I called Customer Service. Bri was incredibly polite and efficient. She sorted out the issue in no time, booked our flight and applied the travel funds! Great customer service is a rare commodity these days and Bri went above and beyond.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1576,Worst company i have dealt with during COVID19,"I booked back in November 2019 before anyone could have expected COVID19. I have tried and they refuse to give a full Refund only offering a travel credit even after they changed my flights to not be direct having a stop in NYC of all places to make me fly though. So many companies understand what is going on the world it seems JetBlue has failed to realize what is going on and refused to keep customers for future business. My businesses are offering refunds for events, hotels, oh but not JetBlue they clearly need every dollar they can get their hands on. Don't even ask me how their customer service is, not giving me a refund is one thing but when customer service lies about everything, talk to one person and they are giving refunds up to April 30th then talk to another that they never said that, asked one to talk to manage they don't have managers, talk to another and amazingly they have a manager. LIES, LIES, LIES I will never do business with JetBlue if they were the last airline on earth, i watch their stock price drop and can only hope they go out of business",JetBlue,trip_advisor,['Responsiveness']
1577,terrible experience on Emirates - bad service - no apologies,on August 14 We had a terrible experience boarding the Emirates Flight 209 at Dubai airport. Instead of an aerobridge/Jetway- passengers were subjected to a 20 minute long overcrowded busride with poor airconditioning. It was 47 celcius when we struggled to climb the staircase to the plane. I had to wait 10 minutes in the heat because many elderly people small children & those with carry on baggage climbed slowly. no apology from the crew or captain. infact when i requested for water the flight attendant glared at me & brought the water with much delay - bad service with aweful attitude.,Emirates,trip_advisor,['Responsiveness']
1578,O vôo foi cancelado,Meu último vôo com a Avianca foi péssimo. Ao chegar no aeroporto para despachar bagagens às 7h30 da manhã com meus pais idosos fui informada que o vôo que sairia às 9h40 tinha sido cancelado e ainda não tinham uma solução para o problema. Fiquei super nervosa e no final nos colocaram em um vôo que saia às 16h40. Deram um voucher para almoço e mais nada. Ficamos praticamente o dia inteiro no aeroporto pois não era vantajoso ir para a casa. Foi um grande transtorno!!!,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
1579,Nice flight,I didn't fly business class this time. I was able to board in B group. Always trouble flying over the mountains and not able to get any service from ABQ to DEN. Short connections which can be trouble when a flight is delayed which was my case flying down to ABQ through Houston. I had to run to catch my next flight and they were on C group.,SouthWest,trip_advisor,['NA']
1580,"Disgusting Customer Service, almost left us homeless","I would like to offer my congratulations to Air Canada for managing to offer the worst airline experience I have ever had. We booked a flight months in advance (in fact, because of COVID-19, we booked it on three separate occasions) from Montreal to London Heathrow, via Toronto. Each time we booked, an agent allowed us to book our cat as baggage, assuring us repeatedly that there would be no problem as long as she had the correct paperwork, which of course she does. When we arrived at the airport (with a very stressed-out cat and a huge amount of luggage), we were informed by Gloria and her manager Laurent that our cat could not fly to the United Kingdom, and in fact, Gloria informed us that we should have known this (despite it being an Air Canada regulation and three separate agents allowing us to book her a place on the flight). As if this wasn't bad enough, we had moved out of our flat (we were moving back to the UK) and would potentially be left homeless. They simply told us 'talk to air canada cargo'. When we asked both Gloria and Laurent (especially) whether they could call Air Canada Cargo (after all, it is the same company), we were simply said 'no, go there yourself. Pay for a taxi and take your luggage' (they had checked our luggage in, and made us retrieve it ourselves from another floor whilst we were still trying to calm our poor cat). When we went to Air Canada Cargo's offices they told us themselves 'that is no way to treat people' (referring to our disgraceful treatment at the hands of Laurent and his obnoxious staff). Air Canada Cargo's staff were, I must say, incredibly helpful, and spent around an hour helping us with our situation when it certainly did not come under their job description. As we had a place to stay in Paris, we were advised to change our route and travel via Paris, and informed time and time again by Laurent, who repeatedly told me 'Listen, I am French. I know how it works' (he also, perhaps as the result of sexism, refused to speak to my girlfriend in any way whatsoever), that we would have no problem entering France, despite being British, and covid19 restrictions being in place in that country. In fact, Laurent himself over-ruled a message on his computer which advised him that I, as the holder of a British passport only, would not be allowed to enter Paris. Predictably, when we arrived in Paris, we were told that we could not enter the country, and left in an incredibly stressful and upsetting situation, with our cat waiting on the other side of border control. Furthermore, we were offered absolutely nothing in terms of compensation for the distress we were caused - they simply offered to move our flight - a service already offered due to the Coronavirus pandemic, and even after all of this, it took Gloria at least an hour to check us in, and we probably waited a further hour for our poor cat to be taken for boarding. In summary, Air Canada's staff at Montreal airport, and in particular their manager Laurent, are undoubtedly the most incredibly rude, incompetent and inconsiderate people I have ever come across in my life. They offered the worst example of customer service I have ever seen, and did not care whatsoever for our situation (which Air Canada was entirely responsible for). We will certainly never consider using Air Canada again, and will be leaving this message as a review on every platform we are able to find, to encourage other passengers to stay away from this horrendous airline.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
1581,Good Flight,"On time. Seat very comfortable. Food and beverages plentiful. Staff very professional and courteous. Enjoyed the flight, had been a few years since flying so good experience was welcomed.",United,trip_advisor,"['Tangibles', 'Assurance']"
1582,Best Flight Ever,Go for the comfort seating on this non stop flight to Vegas. The flight leaves early am. You will get all the snacks that you want plus alcoholic drinks are included with the comfort seating. I felt like I was in first class with out having to pay the price.,Delta,trip_advisor,['Responsiveness']
1583,Gave away our seats,We reserved our seats ahead of time and paid extra to do so. We show up at the gate after one call to board and they inform us they gave away our seats! We got stuck in two random middle seats that were not together. We will not be flying with this airline again.,Allegiant,trip_advisor,['Responsiveness']
1584,"Timing is everything, and carry on space, don't get me started","Booked flights with some unused credits left from the pandemic. Typically we don’t book connecting flights, but the route we needed had no non-stop options, so we compared flights with the family members we would be visiting and booked the best option for their schedule. In both directions, our layover was 40 minutes. That’s very close, though we figured that the airline would have some attention on it, since we’re staying with the same airline through the connection. The outbound connection went fine, it was indeed close but made it only slightly panting and out of breath. We researched the arriving and departing gates, checked the interactive map for the airport – oops the arriving gate changed while we were in-flight, updated directions, very small margin, boarded immediately. The return flight connection, and indeed most of the process of flying home, was a nightmare. Immediately upon arriving at the gate, we were told that onboard space for our carry on luggage would come at a premium and “would likely be completely full by the end of Boarding Group 2.” Given we had a 40-minute layover, a 10pm arrival and a 2 hour drive home after that, we desperately wanted to hold onto our carry on luggage, and held off as long as possible, despite repeated requests. Finally we were told that the compartments were full and we MUST check the bag. Boarded the plane and discovered MANY empty spaces in the overhead compartments that remained empty throughout the flight. Our initial flight depended on the arrival of a particular plane, which came in 15 minutes late, so our departure was likewise delayed, shortening the layover to 25 minutes. Often planes are able to make up time in flight, so we crossed our fingers and hoped for the best. We did know that we would be forced to move between concourses at the airport, but again, had done some research so we knew how best to do that. Upon arrival, as those of us with brief connections were waiting at the door of the plane, the jet bridge failed and took yet another 10 minutes before we were able to head to our connecting gates. In all, we saw at least four different parties who missed their connecting flights, each of whom could have been successful if the airline had held their flight for just 15 minutes. Terribly disappointing, requiring an overnight stay, now without our carry on. Slight bright note, that bag was immediately available upon arrival at our final destination in the morning, points for that. If only the airline we were traveling on had paid attention to the tiniest of details (when this flight BEGAN late, there should have been a corresponding delay in the connecting flights that were at risk, for instance), the entire experience would have been better. Also, don’t tell me the overhead bins are full until the overhead bins are full. It wasn’t even close. And why can’t flights accommodate carry on luggage for everyone who flies?",United,trip_advisor,['Responsiveness']
1585,Dubai connect worth using ?,"We are a family of 4 with a 9 hour transfer between Emirates flights in DBX, we have been offered Dubai Connect which allows us a stay at the Copthorne Dubai. For anyone who has used this service, do we then need to queue up to re-checkin at the DBX emirates desk or can we go stright to security ? Also how long before flight leaves should we be getting the bus from the hotel (flight will be 9.40am on a sat morning) ? Im trying to make a judgement if its worth lugging the children through immigration etc and then having to re-checkin & go through security again etc for 4hr stay in free hotel room, when i could get free emirates lounge access and perhaps pay for transit hotel in airport.",Emirates,reddit,['Responsiveness']
1586,4.0 rating perhaps a decade ago,"Horrible, two times in one year one cancellation & two multi-hour delays with gorgeous weather. I’m avoiding this airline like the plague & will happily pay up.",JetBlue,trip_advisor,['Reliability']
1587,SCAMMY. SUSPICIOUS,scam scam scam. we live in a country where the powerful can scam the ordinary. this airline is a acam center. their call center has one woman working and she changes her name every time you call their helpline. They put my Earned Miles in some random “member number” and there is literally no way to add that “member number” to your frontier account. cant wait to see this company burn down to the ground and die.,FrontierAirlines,trip_advisor,['Responsiveness']
1588,Recent travel on Delta,The crew was excellent; everyone was friendly and smiling. Then the flight went smoothly and I was even able to nap.,Delta,trip_advisor,['Assurance']
1589,Terrible,"This is first time booking a flight like this in my life. First, as soon as I made a reservation, I tried to change it because it was the wrong place. And they immediately said no refundable, no changeable. Second, when checking in online I have to pay per piece for carry on bags and I have to pay for seats to check in. Is never included when purchasing a plane ticket, so be careful. I will never take this plane again.",FrontierAirlines,trip_advisor,['Responsiveness']
1590,2nd time they cancelled my flight,This is the second time that Frontier has cancelled my flight. And the first time they would not refund me. Hopefully they will refund me this time.,FrontierAirlines,trip_advisor,['Reliability']
1591,Southwest Delivers,"During an extremely busy holiday week, Southwest delivered three of us on time first to Phoenix, then on to Portland. Leg room was minimal, but hey there was no charge to check your bags (saved $90 for three of us). I hate to fly but I actually enjoy the comedic banter of SW’s inflight crew, and it comforts me. The ontime departure led to an early arrival, so we didn’t have to make a run for our connecting flight. I do wish these smaller planes had inflight movies",SouthWest,trip_advisor,['Responsiveness']
1592,Fly with them during COVID and you WILL get sick,"I'll never fly with Spirit again. First of all, extremely rude flight attendants (literally yelling at customers over the plane intercom and treating them like children). Zero service on the plane, not even free water for a 5 hour flight from NY to Vegas. The tickets are NOT as cheap as advertised since you'll end up spending $100+ to for carry-on bags at the gate. Most importantly, Spirit is doing NOTHING about the COVID situation. All of their flights are absolutely packed with people, including in the middle seat. They technically have a ""masks on at all times"" rule, but this isn't enforced at all and in fact I even saw some flight attendants not wearing masks. They shouldn't be allowed to operate with zero health precautions during COVID.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
1593,Smooth,This was a quick boarding and seating. I didnt realize that it was you seat where an open seat. I am happy I didn't have my kids with me because I may have not been able to sit with them since we were the last to board.,SouthWest,trip_advisor,['Responsiveness']
1594,No refunds,Purchased flight protection knowing I may have to cancel. Flight protection does pretty much nothing if you have to cancel I come to find. You can only get a refund within 24hrs of purchase and you dont need the dlight protection. Do not buy the flight protection. Still 5 days before the flight. I'm sure they might sell the same seat to someone else.,Delta,trip_advisor,['Responsiveness']
1595,The Only Airline To Fly,"Southwest Airlines is my first choice, my only choice in airlines. The entire crew is friendly, I like the open seating, it’s just a good comfortable airline. Never had an issue with baggage never had an issue with arrogant personnel, I get on board and turn everything over to them.",SouthWest,trip_advisor,['NA']
1596,Boa experiência,"Boa experiência. Primeira vez que viajei pela Avianca, e achei o ótimo serviço, simpatia, pontualidade, etc.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
1597,"Beyond terrible.  You think you are getting a good deal, but then the fees hit.  After the fees  you are a turd.",Avoid Frontier at any cost! They will find a way to make you pay for breathing the air on the flight.,FrontierAirlines,trip_advisor,['Responsiveness']
1598,EVERYTHING WAS GREAT . LOVE THE FRONT HUGE SEATS,"love the fact that there are only 2 seats in the first 2 rows, easy to get on and off the plane , seats are also very huge and comfy with a big console in the middle, worth every extra penny. :)",SpiritAir,trip_advisor,['Tangibles']
1599,The damn airline,We booked a flight London - San Cristobal which was canceled due to the pandemic. Then we asked for a refund but hadn't received it for 5 months. We used a voucher to book another flight Quito - San Cristobal on September 3d. The flight was AV1636. We had to buy another ticket to Quito. Two days before the flight we contacted Avianca using the chat and they confirmed that the flight AV1636 was scheduled on time. When we arrived in Quito and tried to check-in for AV1636 but we couldn't. We contact Avianca using the chat and another guy told us that the flight was canceled a long time ago and they didn't even notice us. So I am assuming they sell tickets to not-existing flights. It is a fraud. We don't know what is going on in the management of Avianca company but we don't trust them anymore. Our friends who booked a similar flight with Latam have already received a refund.,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
1600,Worst Flight,"Flight 2962, worst crew members!!!! It was a hell of a flight not a good way! Those nasty Flight Attendants made it worst. Instead of making you comfortable/secure in your flight, they made sure they added up to your duress. The crews we had, was very unprofessional (not sure about the race, I think he was Indian guy? wont make a conversation to fix a problem, passive-aggressive and disrespectful. Whats worst was the flight attendant ( an older lady with long blonde hair) that was all the way in the back shooked her head when the other flight attendant told her that my nephew needs use the bathroom!! I literally caught her doing it. He looked at my nephew in the eye and slightly shooked her head and it blew my mind. Another thing was that they wrote up a kid for keep putting her mask down because she cant breathe because she has some health issues. Worst crew, not the airline!",Delta,trip_advisor,['Assurance']
1601,Flight to Phoenix Mesa Gateway Airport,"Have taken this airline/Flight to and from several times in the last 10 years. They used to have on board entertainment in the form of raffle tickets for grab bags. Very fun & the flight attendants enjoyed it also. But that all stopped when some people complained; were against what they perceived as gambling. Saddened me. Now the flight attendants are just like robots. They smile, welcome and help you aboard. The seats are cramped, but you can pay for extra leg room. The roomiest seats are over the engine, which makes you responsible for all other passengers; but worth it & no extra cost. They are the least expensive airline and I like it because It's non-stop. They stopped taking cash for food & beverages.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
1602,Mrs,Got delayed 2 hours then sat on tarmac for another hour before takeoff. Once we arrived at Destin airport we waiting another hour and a half for our luggage.,Allegiant,trip_advisor,['Reliability']
1603,I'd rather walk than fly United,"I did not even get to complete my flight because United decided to take the liberty of cancelling it for me. When I called to have them put me on a different flight they told me they were sorry there are no other flights that day. You mean to tell me all these other flights, with your partner American Airlines who you have to transfer me to if you cancel my flight for non-weather related reasons, magically do not exist. I informed them of my need to travel on the specific day and they just said ""sorry"" and continued to do NOTHING. I asked for a flight with a different end destination like PNS, ""Oh we cannot do that"". YES YOU CAN. THAT IS YOUR JOB. I knew UA was a mistake but I figured with airlines hurting and the ticket being inexpensive, maybe they were trying at least a little bit and for one way it could not be that bad. YEAH RIGHT! never again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1604,Mr Asim Bashir,"The year of 2021 , worst experience with Emirates. Emirates keeps cancelling the tickets but only after your bookings and paying off. Once your flight cancelled, the same flight is available after few days. I came this month to see my family. Right after just 2 days of landed, my returning flight cancellation notification received, they issued refund notification still hasn't received yet, deducted amount is 65%, Now i have to book another flight which is now available on same date which Emirates has cancelled for me. What a hypocrisy? They are gambling to snatch your money from your pockets. If i could've give -10 rating to the Emirates, i would definitely do.",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
1605,Delta is becoming more classy,"On international flights, Delta is becoming a much more classy carrier. With snacks out in between meal services and seat-back entertainment, its a great airline to fly - especially when you can get cheaper deals.",Delta,trip_advisor,['Responsiveness']
1606,"On-time Departure/Arrivals, Entertainment System didn't work","Boarding process was great, they announced free check-in for large carry-on to make boarding process easier, The flight was on schedule, fortunately no turbulence traveling cross country. Our seat entertainment system did not work (it worked for others, just got unlucky I suppose), they gave us $15 credit for next flight.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1607,Better than expected!,"Flying from Dayton to Punta Gorda FL was a good experience. It was the first time I ever flew Allegiant and as luck would have it it was a very nasty snowy day. There were bad storms and tornados all through the middle of the country so the flight was delayed by 2 and a half hours. The airline provided water and soft drinks to passengers while we waited for the incoming plane. Once we boarded we had to taxi out to the de-icing area. This took at least 30 min. Finally we were able to take off and the flight was good - a little bumpy due to weather- but good otherwise. The staff onboard as well as the ground staff were all efficient and courteous. All were sympathetic with our situation. The return flight was uneventful. All went like clockwork . As for the plane itself, I would say it was ok. The seats do not recline, the tray tables are pretty small and the seats are not as soft and comfortable as other airlines, but are not terrible at all. For a short flight they are fine. Wish they served free drinks and snacks like other airlines. And all the baggage charges are annoying, but all said and done I would most definitely fly with them again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1608,This is the worst airline in the air,"I have never given bad reviews to anything but this airline is out of this world. They ask you to check in but do not send you neither a confirmation nor a boarding card. Then you arrive at the airport to hear that you are not checked in and you cant fly!! You have to check in both on the way to the destination and on the way back. AND as a crown to their incompetence, if you want to book yourself on the next flight the rude customer services managers asks you for more money than the whole ticket. DO NOT SPEND A PENNY ON THIS COMPANY. They do a lot of marketing but sincerely, they suck. They destroyed my vacation and cost me double as much as my budget.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1609,Mr,"Just received an email 1 night before my flight informing me that my layover period in Dubai has changed from 2 hrs to 9.45 hrs . Called customer service to arrange for an accommodation, even escalated it to talk to a supervisor but none seem to be able to help . They said that to be eligible for free accommodation it has to be more than 10 hrs !! Seriously ???? I did not choose that, and had I been informed long time before that I would have changed my plans. Now what am I supposed to do in these 10 hrs??? Is that how you reward a 10 yrs loyal customer ??? I understand that there are some disruptions happening but you also need to understand that you are dealing with humans here ... Need to sleep and eat .",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
1610,Worst airline ever,"It seems like no matter what spirit will not work with you. We had to cancel our flights and they would not give us money back for our luggage or anything that we pre-paid for. We spent $470 and they gave us a credit of $67. I spoke to staff members, supervisors and guest relations. I wasted time speaking to all of these people and got nowhere. Spirit is by far the worst airline ever to fly!",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
1611,Unsatisfactory luggage damage experience,"My luggage was damaged, they refused to pay for the repair. My final response to their claim denial... Delta luggage policy... ""Delta assumes no liability for pre-existing damage, including minor cuts, scratches, and broken zippers as a result of over packing , or for wear and tear resulting form ordinary handling of baggage."" 1) the damage was not pre-existing 2) the damage is not a minor, cut, scratch or broken zipper 3) the damage is not the result of overpacking 4) the damage is not the result of wear and tear resulting from ordinary handling of baggage So what could it be? From the image it is clear that the TSA key lock which is nearly flush mounted to the lock, barely raised or protruding (unlike wheels), was punched out by being struck in a very hard in an exact spot due to non-ordinary handling of baggage. There is no other damage to the lock or zipper pulls. I have flown well over 5M miles on multiple domestic and international carriers and have never experienced this type of failure, or such poor excuses for an obvious case of luggage mis-handling.",Delta,trip_advisor,['Responsiveness']
1612,Top notch customer service DELTA EMPLOYEE,"It was unfortunate our flight had to get pushed back, so we decided to go to the sky mile club at MIA while we waited for our flight. As soon as we walked in , we were greeted warmly by Frank Aguerrebere. He was so kind and polite. We spoke to him about our flight being pushed back and he immediately offered to help us out, and was able to put us on a earlier flight. We were amazed by his customer service skills as he made our experience with delta exceptional. He went above and beyond! Thanks a lot Frank! We will definitely be back to visit soon next time we are in MIA.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1613,Did not reimburse meals after cancelled flight,"My flight was cancelled because of pilots striking. They gave excuse of weather but none of the other carriers were cancelled. They gave me a hotel that had no breakfast. I walked to a restaurant, had breakfast and latter submitted the receipts for reimbursement. They would not reimburse me. Gave excuse that it was not itemized. I am 56 and have never flew on a worse carrier. They are what you would expect from a Russian airliner. You know the one where you are second guessing getting on the plane? Yes! That bad.",SpiritAir,trip_advisor,['Responsiveness']
1614,Una aerolinea para recomendar,"Viajar con la tranquilidad de llegar bien a destino. Los servicios ofrecidos son reales, buena atencion y quizas un poco mas caro q otras companias, pero vale la pena invertir en seriedad y confianza.",Avianca,trip_advisor,['NA']
1615,No frills but good value,"We have flown Allegiant several times. There are really no frills with this airline, but our flights have been on time and the service we received on board has been good.",Allegiant,trip_advisor,['Responsiveness']
1616,Waited in hold for customer support for 7hrs 30min,"I think it is absolutely ridiculous that someone from their team was unable to answer for 7 hrs and 30 minutes and then the call ended as if someone hung up end hung up or it was just at its maximum time limit of phone call hold times. I needed to contact support due to a flight leaving within 24 hours I had add a minor child to the reservation which you can only do online because you cannot book a child without a parent but we already had a reservation in place for a month or so. My next option would be to cancel the entire flight and rebook with the child on the reservation therefore it would cost $210,00 more to do so due to the difference in fare. After being hung up on I was forced to book the minor child with another airline with assistance at the gate it was very difficult to do so and traumatic for the 12 year old child for flying on her own instead of with her family but I was unable to get through to support. I attached photos to let you know this is not a false statement and I have taken photos throughout the time frame of the call I have others as well. Also , please note initially the phone call did not come in during the peak hours but went well into their peak hours as they state on your recording to call back between 9 PM and 4 AM standard Pacific time. Initially I called outside of their peak time which they say the calls or answer quicker boring but with being on the phone for 7hrs and 30 minutes I fell within their peak time and still no answer. 7hrs and 30 minutes and no one answering and being hung up on us unacceptable for an airline of it size I recommended the eight only because I fly allegiant when I need to travel from Dayton to Clearwater which is a two hour convenient flight since I have traveled to and from the states four times in the past two months and intend on taking One more round trip this weekend but I am nervous for rebooking if in the event of an issue I am unable to get a hold of them",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
1617,Short and sweet.,"Too the point, on time. No issues. On time, luggage received. Fare was good. I have become more skeptical about air travel lately but this flight did not give me any reason to add to the skepticism.",Delta,trip_advisor,['Reliability']
1618,Disappointing ,"First time flying with this airline and really looking forward to it but sadly the experience wasn’t a good one. The food was awful and of poor quality, the service was non existent verging on rude. Waited almost 2 hours before being offered a drink. Most passengers seemed to have far too much hand luggage hence no leg room. TV screens were hit and miss, not good on a long haul flight You need to up your game",Emirates,trip_advisor,"['Responsiveness', 'Tangibles']"
1619,On time reasonable price,Nice planes on time both directions. Flown them probably 20 times late only once. Flight attendants are very good with 4 on each plane,Allegiant,trip_advisor,['Assurance']
1620,FREQUENT FLYER JUST A BAD FLIGHT,Being a frequent flyer of Southwest Airline is what keeps this review up... The flight staff was friendly and professional as always. To no fault of the flight staff 37 kids under the age of 6 can be trying for all passengers. But as always the staff of southwest did their best in a trying flight for all. The airline has yet to disappoint on their service during a flight/,SouthWest,trip_advisor,['Assurance']
1621,Flight,"For the last few years jet blue has been out airline of choice. Great friendly service, plenty of leg room, and personable staff. We had a problem with damaged luggage and they immediately replaced it. This is definitely a go to airline",JetBlue,trip_advisor,['Responsiveness']
1622,Nicely Surprised,"Before I made reservations I looked up the size of planes this carrier used for its flight services. I was nicely surprised by the amount of room, the cleanliness and the super friendly staff on each flight! They have great prices, especially if you watch the hopper app to know when to book the best deal on the frontier app. You can earn miles just like other airlines. The low down - WATCH the Flight TIMES!! Especially if you are traveling with small children. They may have a late flight or long delays/layovers. You may also have several change of flights each way. No in flight snacks/drinks unless you purchase them except free water. No movies but that’s not a big deal to me. Baggage fees can ad up outside of the 1 free personal item to haul on the plane with you that needs to fit in the bin at the airport. BUT all in all I was VERY SATISFIED with the plane, the value for the money, and my overall experience was amazing each time. I definitely recommend them. You",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
1623,Flight with AirCanada,Flying with Aircanada was really satisfying. The crew were helpful and friendly. The whole flight was comfortable. I would recommend it.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
1624,Worst Airline Everrrrrrrr,"This is one of the worst Airline, the customer service is pathetic. The person assisting someone at the counter is pathetic , not ready to help.if you ask anything related to the bag they will ask for $25. If you have made the bag payment and if it’s exceeds then will charge double. So there is nothing that you wanna choose this airline. This is my second time and both the time I felt this is the worst experience and the the airline you should opt for. Worst worst worst !!!!",FrontierAirlines,trip_advisor,['Responsiveness']
1625,Never Deviates,Always the same right down to the snack - cheese and crackers or veggie wrap. I travel 6-8 trips a year United Business class. For years the snack is the same. The stewards are always friendly and professional. Seats vary in comfort.,United,trip_advisor,['Responsiveness']
1626,Long but nice flights,"We flew from Denver to Toronto to London. Reversed the flights on the way home, London to Toronto to Denver. The flights were great, nice snacks and meals on the long flight. Flight attendants were polite and on top of things, did a great job. Leg room was lacking on the planes, but that's just the norm so nothing to really complain about there. Lots of choices for movies and TV shows on individual screens at each seat. On the first flight we had to pay to buy headphones, on the longer flight they were distributed for free. Not sure why the difference. I would definitely fly Air Canada again.",AirCanada,trip_advisor,['Responsiveness']
1627,Flight to Italy and back,"The flight was good, but the food was not. There was quite a bit of turbulence, so by the time the meal was served it was cold.",AirCanada,trip_advisor,['Tangibles']
1628,Electric Shaver On Plane,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['Tangibles']
1629,Don’t buy the ticket/ not a discount in the end,"If you’re wondering about flying with Spirit airlines, don’t! It has been the worst experience. My luggage cost $60.And on the way back from Disney it was over 2 pounds and they charged me and additional $79. Yep60+79 for one suitcase! Then my flight was delayed twice by a total of 3 hours. And we sat in the air terminal. Then we got trapped on the tarmac for an additional 2 hours!!! There’s no amenities, no cushioning on the seats, no drop down tables, no seat pockets( only bungee cords) I could have flew Delta for $110 more, but I thought I’d give this a try. Never again!! Don’t torture yourself- stick with a reputable airline!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
1630,do flights ever get added after the initial release of the schedule?,"Trying to book a west coast flight from my city to SLC in Dec of this year, for some reason all I see are flights with multiple stops on the way there, and only one nonstop flight on the way back. I literally just got back from a trip last week on southwest to SLC where there was plenty of nonstop flight availability in both directions. I assume there's a good reason for this discrepancy but it's not that important to me. I just really don't want to take a flight with a layover if I don't have to, can I expect flights to be added later or do I just book with another airline?",Southwest,reddit,['Responsiveness']
1631,"Be Aware, But Could Be OK","I read about this airline prior to purchasing my tickets and so I knew about the practice of charging on an a la carte basis. I did not realize they charged for selecting your seat, but I wasn’t necessarily surprised, either. I had to do that since I was traveling with my two younger boys and wasn’t willing to take the risk that I would not be able to sit next to them. I was charged about $10 per seat each way, so this added $60 to the cost of the flight. We had to check one bag, too, and that added I think $40. In my mind, I was thinking that most airlines allowed you to check a bag up to 50 pounds, but the limit with Allegiant is only 40. It’s possible that is standard now, but I would not be surprised if Allegiant has a lower threshold. I was comparing traveling on Allegiant versus Southwest and I probably saved just a few dollars by traveling on Allegiant after all fees were considered. The flights were direct flights, so that was a benefit as the Southwest direct flights were sold out. I would have given a rating of three for average, but I gave a lower rating because as I was purchasing my seat selections and paying for a checked bag, I had the option to add a car rental. I had compared prices already and was surprised to see that the price with Allegiant was approximately $30 less than what I had found through various websites. I was then surprised to learn as I was picking up the rental car that the price I had paid through the Allegiant site did not include any taxes or certain fees. As a result, I owed an additional $60 at the rental counter. I will admit that it may be possible this was disclosed in some fine print as I was making the purchase online for the rental car, but it sure seemed like a poor business practice and I will never fly on Allegiant as long as I have even slightly higher priced options available to me. Really felt tricked into getting a great deal when that deal did not exist in the first place.",Allegiant,trip_advisor,['Tangibles']
1632,Horrible,"Booked a flight trough Mytrip. Both companies are horrible. Spirit is just a scheme, chargibg you for extra dollar they got. It was impossible to check in beforehand and get a boarding pass, they tried to charge us $10 at the airport for that 😂. Also had to pay $50 per suitcase extra which where a bit too heavy. Be smart and stay away from this airline. Mytrip unreachable obv.",SpiritAir,trip_advisor,['Responsiveness']
1633,Trip to visit and skiing,I recently flew up to Boise to visit my mom and go skiing. I paid $130 round trip non-stop. The flight was perfect price was great best deal ever. Go hit some powder!,Allegiant,trip_advisor,['Reliability']
1634,Never on time terrible customer service,"My wife and 4 children flew from Columbus OH to Orlando FL last week of March for spring break vacation. The flight was delayed for one hour. When I flew back with my family from Orlando to Columbus April 1 the flight was initially delayed for about 4 hours then spirit announced that the flight was cancelled after we passed the security point. Of course we have to walk all the way back to ticketing encounter. The first available flight from Orlando was 4 days later. Of course we have to take care of lodging. Since I can’t do that as I have to go back to work, I have to get the next day flight on April 2 from Tampa about one hour drive from Orlando. I took a taxi and booked a hotel in Tampa which costed me around 450 dollars. The flight was supposed to depart at 2:22 pm. We boarded to the plane on time. But surely the never on time airlines (spirit airlines) deplaned all the passengers about one hour later. The crew said they are waiting for the pilot who has not arrived yet. I’m writing this review from Tampa airport. I’m still waiting for the plane with my family. I pray to God that the flight will depart shortly.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
1635,My worst airline experience.,"From the ticket counter- I was nearly to tears as my flight needed to be switched from Frontier to United so that I could get home. I approach the counter nearly in tears while the staff ignored me. Talked amongst themselves and I had to interrupt their personal conversation after a few minutes to get service. This is not a great start. She answered my first question then went back to her personal convo. I really needed help, I do not travel often and these ladies are here daily. This was the staff at ticketing on 7-30 from around 11am-12pm at the Des Moines Iowa international airport. The flight is now delayed due to an issue with overbooking. This has been chaotic, disorganized and unpleasant. I will never fly United again and will suggest anyone I know avoids this airline as well. You pay your staff to represent your business- your current front desk staff indicates a company that does not care about their passengers or their experiences.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1636,Unwillingness to fix a simple problem,"Horrible experience. The company is money hungry with hidden fees. I paid for two carryons accidentally but I only had one. I asked for a refund. The front desk attendant gave me a number to call and told me I can receive a refund. I called the frontier office and I was told there were no notes left on my account to receive a refund. I left a complaint and they told me they don’t give refunds for a carryon I did not have! Not only does this airline not work on one accord, they can’t fix a simple problem. If I wanted to scam Why would I only tell them about ONE carryon. I will NEVER fly with this airline again. The LACK OF CUSTOMER SERVICE is disappointing. After paying $477 they can’t refund me $67? There’s no snack, and the employees willingly lie to customers. Go with a flight that values customers over money. I even attach where it tells me what is NONrefundable and a carryon is not one of them.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1637,This is my truth.,"To sum it up & it may sound like a joke, but I would rather hitch hick & be picked up by the worlds most dangerous serial killers, than to ever step foot on that yo-yo of a plane. I thought I was going to die on my birthday.",SpiritAir,trip_advisor,['Tangibles']
1638,Horrible airline.  Never again,"I had to make a last minute flight from San Diego to Baltimore for a family matter and Spirit Airlines had the most convenient flight times so I booked with them. I'd never flown Spirit before and had no idea what to expect. As I was only going to be gone a few days I thought a small carry on bag would be adequate and I was surprised to find out that Spirit charges for carry on, as I recall it was $50. The cabin crew were unfriendly and unpleasant and it seemed like they were very unhappy being there. The seats were uncomfortable and there were absolutely no amenities on this flight. I understand this is a ""no frills"" airline however the price wasn't that much lower than the major airlines and the ""no frills"" part means passengers aren't even given a glass of water on an almost five hour flight. I endured the flight but never again with Spirit.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
1639,Southwest from Baltimore,"I love Southwest! No hassles free baggage, friendly not snotty F/A’s. My recent flight with 7 students was uneventful which is the desired state for travel. I suggest that if you’re doing group travel, try to purchase your tickets individually so you can take advantage of paid early seating. That is my only complaint. We pay more for group tickets than online prices and it sucks that my students are the last to Board and have to sit in the last rows for a coast to coast flight.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
1640,Excellent airlines,"Weve been traveling on southwest airlines for a couple of years, pretty much exclusively . We are most happy with the service and look forward to upcoming flights between oakland and Burbank and Burbank back to Pittsburgh . Not only are the flight attendants good even when full the customer service over the phone couldn't be nicer.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1641,JetBlue Airways Manage Booking Call Now 1-888-540-7192,"JetBlue Airways Manage Booking Call Now 1-888-540-7192 This is true for most U.S. airlines including JetBlue: Cheapest days to fly: Usually Tuesdays, Wednesdays, and Saturdays. JetBlue fare sales often restrict travel to those days booking your flight and get the best service call now 1-888-540-7192.",JetBlue,trip_advisor,['NA']
1642,From Atlanta to Paris and Back,Nice quality and cleanliness of the aircraft. Good service by attendants. No complaints.No drama is always a positive thing.,Delta,trip_advisor,['Tangibles']
1643,What a relief ,I’ve made the trip from Cleveland to Melbourne 3 times. This was the first time I flew Air Canada. ALL flights were on time. My previous flights had United involved at some point and were totally miserable to the point where I didn’t know if I was going to get home the same day. This is already a long flight. Having unexpected delays makes it miserably long. The price was way cheaper than I have ever paid. The only thing that was a pain is going through customs twice. WTG Air Canada for getting it right!,AirCanada,trip_advisor,['Reliability']
1644,WARNING - Allegiant Air Flight Cancellations,"Our return flight from MSY to CLE was CANCELLED less than 45 minutes before our scheduled departure. This cancellation caused great hardship on us. After returning home and contacting Allegiant for a refund of the flight they cancelled, I eventually learned that they are cancelling a lot of flights right now - IN THE MIDST OF SUMMER TRAVEL SEASON - because they are phasing out the MD-80s and the new planes have not arrived. Please be advised that you run a huge risk of having one of the legs of your trip CANCELLED due to their inability to have enough aircraft to service all of the flights they have sold.",Allegiant,trip_advisor,['Responsiveness']
1645,Terrible service ever!,"It's like they are being paid for being rude to their customers and giving sarcastic responses. Since the check-in experience every single worker that I talk to in the airport responded so aggressively to simple questions. I get responses as: what part you don't understand? I told you to go to the costumer service!! . When my only question was if it was possible to change a flight, simple answer: yes but no with luggage...but she never gives it more than..customer service almost yelling.. Their personal in general is lack of empathy.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1646,Connecting Flights Times Disappointment,"I missed my connecting flight from Cuzco to Miami because there was not enough time for the connection in Lima. When a passenger is booking flights, we trust that the “connection time” allocated by the airlines will be sufficient to satisfy our needs. Apparently not. Because Cuzco to Lima was a “national” or domestic flight, and Lima to Miami was international, I had to leave the airport, fully- literally walk out, walk back inside, go through security all over again, customs, beg security to let me through ahead of others, ran to my gate, got there two minutes before but they’d already closed the gate. I understand if that’s the airport’s way of doing things, but I literally had 20 min from the moment we got dropped off at baggage claim to the time my connecting flight was departing. Avianca is a decent airline, but please just be careful with your flight times as they don’t seem to care if you miss your flight or connection at all. I will now be landing 9 hrs past my original scheduled arrival, not to mention in the middle of the night, wait another 5 hrs at the airport for the train station to open to make it to my final destination. Of course I’ll be missing a whole day of work. Very frustrating and expensive!!",Avianca,trip_advisor,['Reliability']
1647,I'm new to flying..,Is it best to always get early bird checkin?,Southwest,reddit,['Responsiveness']
1648,Nothing but good reviews for Air Canada,Great interaction with staff at check in right through to leaving the aircraft. Had an issue with maintenance just as we were leaving and had to go back but they made up wit time and were very apologetic. The on board staff were just lovely. One of them came around to every person introducing herself and making sure everyone was comfortable and had what they needed. On another flight we ran into an issue on check in but the lovely staff there did all they could to rectify our problem which was lovely as we were stressing out about maybe missing a connecting flight. Would have no problems booking to fly Air Canada again,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1649,Airline staff is rude and misguided ,So I forgot my wallet on board upon arrival. After exactly 40 min I realized that I don't have it I rushed to baggage counter where they told me that they have found nothing. I told them to check again but they told me nothing was found and there's no use of wasting time. The next day I went to Emirates office and told them the whole story. They gave me a form and told me if they find they will let me know. After 2 days they told me that they found it but the content is not complete and no one is responsible. Upon asking them to check who took out the cash they just told that we can not share any details and nothing can be done. A lot of people told me that if it's Emirates there's nothing to worry but now that I have experienced its isn't. They just tell that we can't help you we are not responsible!!,Emirates,trip_advisor,['Assurance']
1650,Horrible Airline,Do not book with Frontier if you want to actually get to your destination. My family was booked on our departure flight that took off 3 hours later than expected. Then the flight home we received at least 8 different texts/emails stating you are delayed. Well 2 days later we are still stuck in Florida. Multiple excuses given to us. Such as the flight attendant got hurt to we are waiting for a new pilot. Gate attendants knew even less. The worst experience i ever had with any business. If i could give zero stars i would.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
1651,"bad booking and helpline experience, seat selection scam","Poor experience -- we had booked flights to Windhoek with an airline connecting flight, and then suddenly this go canceled, they told me airlink wasn't offering this anymore. Which is untrue, airline still sells tickets for this flight. They suggested to cancel the holiday -- we had organised everything by then. I tried several agenrs , eventually found one that was helpful, then booked connection for the next day -- they didn't pay for the hotel we now needed. I think what happened is that they realized how short the layover was in Capetown on the original ticket, so I would not make it. I raised this issue when I booked the original ticket and suggested an alternative - but they would charge me extra for this !! Another very annoying thing is that even when you reserve the free seats -- it is only free for the first member of the group -- then free seats go away and you have to pay for the privilege to stay next to your family. Finally, I had going via Dubai, done it many time but often caught a cold or even covid. They don't keep up with cleaning, and there are just so many people going through this form different parts of the world.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1652,A SCAM. worst airline ever,"WORST AIRLINE ON THE PLANET!!!!! I got to the ticket counter to check in 45 min before my plane even began boarding and they would not check me in at all. They said they had a ""cut off"" time for checking customers in, and that was 45 min before flight. I have read on their policies and this is nowhere in their terms and conditions! They SUGGEST that you are there 2 hours before, but they absolutely do not state this cut off time. The ladies at the counter were so rude to me and my 5 year old daughter (who was carrying her own car seat because i was carrying 3 bags.) They straight up said they could not help me, I could not speak to a manager, and they would not refund me. I am appauled with this company. I had to pay $800 out of pocket with Delta just to get home. You cannot get in touch with them over the phone. I am just disgusted. No customer service whatsoever, and that is why they have such low fares. I give this company a ZERO! Don't fly with them!!!!!!!!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1653,Worst experience ever (2024). Do not rely upon its old glory.,"This was the first time we flight with Emirates and the overall experience was quite bad. We chose Emirates (even it was more expensive than other companies) since we preferred to rely upon a top player due to the long term of the flight. It would have been better to save our money and to travel with cheaper companies. Indeed, 1. movie selection was awful (a lot of old and unknown movies), 2. food was terrible, 3. ground staff was quite rude, and 4. Emirates was totally unable to deal with customers during a travel issue caused by itself. Indeed, the flight back to Italy was delayed due to, at first, bad weather and, later, malfunctions of the plane so that we lost our connection flight; inconveniences might happen but the handling of said inconvenience was terrible. First, nor ground staff nor the call center admitted the real causes of the second delay (only the captain told us that it was due to malfunctions of the plane). Second, we arrived at Dubai 20 mins before the departure of our connection flight to Milan so that it would have been possible to us to reach the flight and to take it (we were a lot of people to have to get into said plane); however, Emirates decided to reschedule our flight TWO HOURS BEFORE our landing in Dubai and moved all of us to the flight scheduled for the day after. However, there were two other flights before the one they selected in which Emirates could have moved all or part of us; indeed, after some discussions with the connection desk we were further moved to the flight immediately after the one we lost (even though we had to wait 7 hours in the Dubai airport) but we had to fight for it and we were asked to give evidence of certain health problems which are quite private. Lastly, as compensation for all these troubles Emirates gave us the possibility to have a free meal in one of the venues operated by it; we went to Mc Donald’s to find out that we were not even allowed to choose our meal among the entire menu but only a pre-selected meal decided by Emirates. Neither a normal menu from Emirates’ Mc Donald’s (which is quite cheap) we were allowed to have as compensation. They requested so much money for a flight that neither valued a Big Mac.",Emirates,trip_advisor,['Responsiveness']
1654,Customer Service,"I booked a flight from Dfw to ATL in mid January, 2022. The flight was canceled and I was given flight credit because they couldn’t refund my money. representative I was spoke with back in January told me I had up to the end of the year of 2022 to use it, but in actuality it was only valid for 90 days. I didn’t received and form of email or notification about the deadline or whatsoever of the credit. I only found out when I attempted to book a flight and was told, “ it has expired and we can’t do nothing about it.” I requested for an exception to be made for even partial credit and they refused. It was by far the worse customer service experience I’ve had with an airline company. I wound not recommend it to even my worse enemy.",FrontierAirlines,trip_advisor,['Responsiveness']
1655,Not for everyone....but we love 'email !,"If you don't mind not having an assigned seat, this is a great airline. Usually on time - free bags - and excellent employeds.",SouthWest,trip_advisor,"['Reliability', 'Assurance']"
1656,Nice trip,"We flew from DFW to ATL. Easy to check in. Got free headphone to watch free movies. A MUCH better experience than my second leg from ATL to BOS. The flight was full, and we were not assigned seat until we got to the gate in ATL. Cabin service were not as good.l, but given it was a full flight, I guess it was to be expected. Overall satisfied with the trip.",Delta,trip_advisor,['Responsiveness']
1657,DES VOLEURS! Compagnie A FUIR !!,"Après avoir été débitée 3 fois du montant d’un billet via leur site internet qui a rencontré un problème au moment du paiement, impossible de se faire rembourser. Le personnel en agence me renvoie au Call center sans m’aider et les personnes du call center me disent qu’ils ne peuvent rien faire, que c’est un problème de système.. Très déçue de l’accueil en agence, personnel très désagréable. Compagnie ARNAQUE, a fuir impérativement !",Avianca,trip_advisor,['Responsiveness']
1658,No Frills,"This is a no frills airline. You pay for everything except water. We paid extra for baggage and stretch seating. The stretching seating provided ample legroom even for my 6""2 husband. My husband did say after a 3hr flight his butt hurt due to the hard seats. Aisle seats in stretch seating do recline. No major complaints was able to get from point A to point B safely. Checking luggage at Denver Airport on the return flight was extremely slow. Only 3 gate agents working on a holiday weekend Monday morning. After checking our luggage we literally had minutes to spare before it was time to board our flight. I would fly Frontier again if I can get the ticket w/ stretch seating at a reasonable price.",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
1659,Totally professional!,"Allegiant Air was totally professional and courteous while traveling on March 30 and on my return flight on April 6th, 2019. They even bought me a soda when I help with an elderly man who needed an extra hand getting out of his seat so another passenger could get in their seat !!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1660,En vuelo internacional están bien. En Nacional es una verguenza!,"Decidí comprar por avianca por darles un voto de confianza. La puntualidad del vuelo internacional es buena. Sin embargo a nivel nacional deja mucho que desear. Sobretodo a mi regreso, me aplazaron el nacional reasignandome otro vuelo internacional para el dia siguiente. Lo que implica un dia perdido! Y para rematar no me dieron ningun tipo de indemnización (ni hotel, ni comidas, ni dinero por el taxi). Tuve que regresar a casa con un enfado monumenal despues del dinero que se gasta uno nada mas en taxis por ir al aeropuerto (tres viajes en total). A la señorita en el puesto de la puerta de salida, le dió la risa, cuando le dije si no me iban a asignar hotel al salir tarde del nacional! Lo anecdótico es que yo sospechaba que algo así me iba a pasar fuí a sus oficinas dias antes para cambiar solo el vuelo nacional y asi evitar perder el internacional, y me cobraban el cambio como si yo cambiase el vuelo internacional. La bobadita de 540 dolares! UNA VERGUENZA!! Me tocó salir y ""rezar"" porque no pasara, lo que efectivamente pasó. Me retrasaron el vuelo nacional. En cuanto a la atención en el avión. El trato es muy bueno. En cuanto a la comida, no me gusta. Le falta calidad.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
1661,Traveling standby for earlier Spirit flight,"I have a flight booked at 7:40pm Sunday night, but there’s a flight leaving at 6pm that I’d like to try to take instead. Does anyone have experience doing standby with Spirit? Do they charge you for taking an earlier, same day flight?",Spirit,reddit,['Responsiveness']
1662,Buena atención y cómodo,"Por viajar en clase económica o turista no tiene nada fuera de lo normal, comida, bebida, mantas para cada pasajero. Lo único negativo fue que todos nuestros vuelos salieron tarde y nos complicaban nuestras escalas",Avianca,trip_advisor,['Reliability']
1663,Worst airline I have ever flown on,We booked Air Canada premium economy for this flight. We have flown premium economy on other airlines with much happiness. Air Canada's premium economy SUCKS. The flight attendants were rude and ignorant. Once we were in the air they served a meal and a glass of wine. After our meal I asked for another glass of wine. Now keep in mind we paid approximately 4500.00 for the two tickets which we originated in Philadelphia. All drinks and food are complementary in premium economy. When I asked for the second glass of wine the attendant said rudely that she would get it once the cart came back through. Now we paid quite a bit extra to have good service in premium economy and we waited another hour for a second glass of wine. Last year we flew premium economy on Virgin Atlantic and their flight attendants came over to us just about every 15 minutes asking us if we needed anything. There is truly no comparison between these two airlines. Our return trip back was even worse on May 25th. I have flown many many airlines and I can truly say that Air Canada in my opinion is absolutely the worse airline for premium economy. Do not waste your money with them. I cannot stress enough how terrible they truly are.,AirCanada,trip_advisor,['Assurance']
1664,Puntualidad ante todo,"La puntualidad desde el embarque hasta el despegue del avión, la llegada y desembarque fue totalmente puntual, se cumplió exactamente con horario programado.",Avianca,trip_advisor,['Reliability']
1665,YVR to HKG,"First flight to Hong Kong. Going Business Class was a welcomed bonus and made the trip a pleasure. Great service, dinner menu and a good sleep before arriving on time in Hong Kong. Had only a carry on so no baggage issues. Painless flight",AirCanada,trip_advisor,['Assurance']
1666,$250 in extra costs and 3 hour + delays,This was my first time using air Canada. Every step of the way was a complete pain from rude staff members to constant flight delays. I am a 21 year old with anxiety disorder and depression I was travelling alone for the first time ever and I had had a great trip until my return flight home. On the way out I flew with Brussels airlines who were wonderful and very professional. However on arriving to LaGuardia and speaking to the check-in desk I was laughed at for not having a PCR test (not necessary for travel to the UK presently) and was instructed to go to a recommended local doctors in Queens. This test cost me $250 and they would not take my Insurance card that should have covered this cost. I found out on my return to LaGuardia that this was in fact an unnecessary cost and received no compensation for this additional cost. When I finally got onto my flight ( after having to be booked onto a new flight due to the time it took to get a PCR test and receive my results) the flight was delayed by an hour and took 35 minutes to disembark. Bare in mind I had to make a connecting flight 40 minutes after which required going through Canadian customs. All in all I will not be using this airline again nor do I recommend should others.,AirCanada,trip_advisor,['Responsiveness']
1667,You never know what will happen,"On my last flight it was delayed over 7 hours. There was no explanation given, just that instead of departing at 5:45pm it would depart at 12:40 am. Not funny when traveling with small children, no vehicle or hotel room to go to. Thank God for Uber and for VIP lounge.",Avianca,trip_advisor,['Reliability']
1668,Emirates Sets the Standard.,"Emirates check in, lounge, cabin crew and aircraft are second to none. Flying with Emirates is like taking a mini-vacation. They spoil you all the way to Dubai. The business class is FANTASTIC, especially with the lounge in the back of the A380. Well done Emirates - a whole new experience and a standard which other airlines will have a tough time to meet. Emirates has a culture that is tough to replicate.",Emirates,trip_advisor,['Assurance']
1669,Best seat on Jetblue A220,"Hello, I will be traveling with my partner and kids on JetBlue A220. Which is the best row to book? Thank you in advance!",JetBlue,reddit,['NA']
1670,Not on board to work with all Americans during Coronavirus,"Refuses to work with passengers during Coronavirus Epidemic we were planning vacation But several of us elderly and one recovering from lung cancer, doctor said no travel until contained, Allegiant response no refunds, no vouchers..we don’t care keeping your money your choice not to trashed...just keep in mind this is a non caring airline, don’t care about passengers or America’s safety or working together to help contain this dangerous virus",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
1671,doggy,"Reclining seats are the only reason to fly upper class UA. Food is ok, attendants are nice, but UA is just an average airline pretending to be better. This time they never returned by jacket, so was last to deplane after telling them. Not the first time its happened. My seat mate had her little dog on her lap, eating off her tray. Smell of dog was pungent. Attendants ignored it so I did too. Expensive smelly flight.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1672,No Social-Distancing,"Spirit has been my go-to airline for quick visits home consistently for the last 3 years. I have never had a complaint about them in the past. However, I cannot recommend them during the pandemic. Though masks were required, I was very disappointed to be on a completely full flight where no efforts had been made for social distancing. I was in very close contact to the people sitting around me and felt uncomfortable with my face being a foot away from strangers’ faces for several hours. I was not informed ahead of time that Spirit was not participating in social distancing practices on their flights, even though the rest of the airport actively encouraged it, and it was very surprising to see once I stepped onto the plane. I understand that airlines must continue operating during this uncertain time, but I wish that efforts had been made to make more space between rows and seats. If you desire to take social distancing seriously, even with masks, do not choose Spirit right now.",SpiritAir,trip_advisor,['Responsiveness']
1673,Best service of all US flagged air carriers PERIOD,"Two trips to the west this year---ATL-RNO and ATL-DEN. First required plane changes. Denver is non stop. On any given day, flight schedules seem to be handled about the same by all airlines, with the difference coming down to servic0e at the gate and in the cabin. From boarding announcement to exit the aircaraft = 1st class job by all as usual.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1674,Tight leg room,"Flight over to Edinburgh no leg room, flight back was great. Why???Movie selection great. Night flight, timing of food great, food also good. Staff was great, made it fun too.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
1675,Has Southwest Airlines EVER disappointed?,"Nope! If I'm visiting a city serviced by Southwest, I'll only fly Southwest. Travel may be for fun or business, but it's ALWAYS a pain in the butt. Southwest helps make travel just a bit less tedious. Bags fly free!",SouthWest,trip_advisor,['Responsiveness']
1676,Ghetto Airlines,"Employees were just terrible at their jobs,other than the pilots who were great. Ferrel kids climbing all over while Laquesha moms did nothing. Ghetto talking flight attendants,more concerned about what Sha na na did last night then their jobs. It's cheap for a reason,they charge you extra for everything. You couldn't pay me to fly with them again,it was like being in a check cashing place on the 1st of the month.",SpiritAir,trip_advisor,['NA']
1677,Great flight's for the dollar,"Flight down to FL was great but return flight left a lot to be desired with newbie flight attendants who were just out of training and could care less about the big wet tissue with Halls wrappers that fell out of the magazine pocket. The window was dotted with brown spots like someone sneezed on it. Needless to say, it was in midst of covid19 pandemic and no one eluded to it. Turbulence on last leg of flight and returned to windy, cold weather.",Allegiant,trip_advisor,['Responsiveness']
1678,Business Trip during Covid=19,"I was concerned, about my safety for (during) this trip. The Pandemic had just been going 3 months, but showed sign of easing off. I was curious How many restrictions I would face. But I had little choice this was company ticket (training) from my house (GA) to Texas I had to wear mask thew whole way. (except when eating/drinking) Nobody really seemed to mind, the mask (yet) EVERYBODY wore them Pilot's/crew/ counter people...Customers. I was upset by the new restriction paying for 1 bag, I figured 1st bag free. After all, I was gonna be gone 4 days. So I CRAMMED everything in a backpack (carry on) and dealt with the situation. It was good thing I checks how many bags. before hand. The fight it self went ok.... just seemed longer with the Mask in place. They had a ""pre made snack bag"" ready for you IF you wanted... Thank God it was free.!! (bottle water, Cheese it's, ganollia bar) I wouldn't of payed for it otherwise.",Delta,trip_advisor,['NA']
1679,Never fly United.,United airlines is one of the worst airlines I have ever flown with. Delayed flights that cause us to miss our connecting United flight by 2mins. Then being told we won’t be able to get to our destination until days later but we have to keep coming back to the airport everyday to get new vouchers just in case we make it. 8 hour waits to get checked bags. Terrible airline do not fly with them.,United,trip_advisor,"['Reliability', 'Responsiveness']"
1680,Not Military Friendly,"Spirit is a joke. They don’t support service members at all. We were 5 minutes late checking our bags and we were told we needed to rebook our flights. When my husband handed his military ID to the woman behind the kiosk she quipped “you’re military. You should know to be on time.” It was insulting and uncalled for. When we called to speak with a manager, the representative on the phone refused to transfer us. As a military family, we are stationed away from loved ones and every moment we have leave to visit is precious. If you are military, please fly any other airline other than Spirit.",SpiritAir,trip_advisor,['Responsiveness']
1681,Seat Selection Price?,Does the seat selection continue to go up the closer it gets to your flight date? Last week the cost to pick seats started at $28 each and now it’s $35 minimum. Can we expect it to continue to go up the closer our flight gets? We’re 20 days out.,FrontierAirlines,reddit,['Responsiveness']
1682,First Class in Delta ,"I purchased four FIRST CLASS DELTA Airplanes tickets for my family vacation travel from LAX to Punta Cana. After we arrived in LAX Delta sky lounge, we were informed that our First Class is not a Delta One international flight. Therefore, there is no Delta lounge access service provided. I told them that I have been charged for first class and there is no one told me that there are no airport lounge access. Be careful with Delta flight lounge NO access if you expect to be served as First Class passengers. I communicated with Delta customers services hotline and encouraged Delta airlines to call the Punta Cana First Class ticket as Economy Plus which passengers will not expect a First Class services. Be aware what you paid and what you may receive with Delta Airlines.",Delta,trip_advisor,['Assurance']
1683,"Can you use a combination of normal miles and ""pooled"" miles?",I want to buy a ticket that requires 21K miles. I have 15K in my normal account and 8K in the family pool. Can I make that purchase with the miles coming from different places or do I need to move my miles to the pool as well?,UnitedAir,reddit,['Responsiveness']
1684,Frontier airlines,"Really very bad service, the lady at the desk treated people very badly, and also charged extra for the suitcases that she wanted, very bad service.",FrontierAirlines,trip_advisor,['Assurance']
1685,Flight to Frankfurt,As usual Emirates has delivered. Due to posit upgrades 3 out of my 3 legs of travel where in business class. Been a long term traveller on Emirates I prefer those offered flights due to the connectivity. Also prefer to fly the A380 non stop to DXB.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1686,"Smooth flight,good staff,terribly tight seating","The air canada flight was ok,smooth and good service,although now they want to charge you for everything except tea or coffee,we got to our destination with any trouble,all on time,we exited the plane quickly,and our luggage was waiting for us",AirCanada,trip_advisor,"['Reliability', 'Assurance']"
1687,Subpar carrier,"Worst travel experience, so much for following the emails sent out by corporate that tell you to arrive 3-2 hours before the flight, to have sufficient time to get through security. When the counter staff show up 1.5 hours before scheduled departure. All 4 acted like they wanted to be somewhere else and had never been trained in customer service. The supervisor stood in the back not engaging with customers or staff like he was all that. All 3 females checking in customers were grumpy and had to tell there woes of how hard there lives were that day, not a single one made eye contact with customers. the one we had did not even check ID for the baggage check in. This airline needs new panes and maintenance, the seat back screen for my seat did not work, and the seat once reclined did not return to the upright position on it's own. The other seat the tray table was tilted at a 30 degree angle, making it difficult to hold a drink. All the update email messages about flight delays and baggage were about 20 minutes after the event happening.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1688,A Desaster,"My daughter had a flight after spending one year in Vancouver. She had her Ski-Equipment incl. an ABS -Avalange-rescue back pack with her. According to Air Canadas lugguage conditions it is allowed to tranport an item like this. The staff in Vancouver including the station manager refused to accept this, so she had to leave the cartridge in Vancouver. Additionally the the staff was very aggressiv and incompetent. My daughter is 16 years old, there is always respect required for the airlines personel, so I require this even for passengers especially minors. The airline refuses to pay any amount for the lost cartridge. ( 150 Euros) My advice : Whenever you go to Canada and plan to take your avalange rescue system with you dont fly air canada",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1689,Wouldn't do it again.,"We bought Spirit Airlines tickets because they were so cheap. Only afterwards did I look at the reviews. They were all correct. The seats do not recline AT ALL--which is terrible for a flight across country--NOT worth the money saving. They are the smallest seats we've ever sat in. EVERYTHING cost extra--even the first carry on bag! Choosing a seat! It would be worth the money saving for a short flight (2 hours?) because who cares but any amount of time that you want to rest, you really need to be able to put the seat back at least a little. Also, our flight was delayed by hours and I literally got about 20 emails regarding the minute by minute changes including a last minute email sent an hour before the flight telling me the flight was leaving an hour early! No kidding! Luckily, we were already almost at the gate. Crazy. Not worth the money saving on any level.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
1690,Terrible company,"I don’t know why I booked with Frontier, they have consistently let me down with delayed flights, cancelations and abysmal accommodations. I understand that issues happen, but their customer service is the lowest tier I’ve ever experienced with any company. They don’t have a number to call and their chat could only rival AOL online. In the future, I will book with anyone else and pay the additional cost.",FrontierAirlines,trip_advisor,['Responsiveness']
1691,Mileage flight,The flight wasn'r so bad with the exception that the Media was out on the plane and we were told it has been out and they had no idea when it would be working. One thing that bothered me is the flight was almost 8 hours and only pretzels were given out and anything else had to be purchased. On other Airlines anything over 6 hours you receive some kind of meal.,United,trip_advisor,['Responsiveness']
1692,Don’t.,"What an absolutely mind numbing waste of time and energy. Frontier is by far the most embarrassing excuse for an airline. Their customer service was abysmal, my dementia riddled grandmother would be more of a help than the agents in Miami Airport. Whatever about weather issues, the lack of responsibility and care for your customers is what makes Frontier Airlines a sorry excuse for a company. Sitting in the gate for 7+ hours with no communication from anyone would make anyone rip their hair out. I would never, ever, in the history of ever, waste my money on this unworthy association again. I hope others would heed this advice.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
1693,Unmatched Service for Baggage Problem,"I really like and have always liked Jet Blue. Their service, timeliness, etc. On my last trip, my baggage came out with a tear on it. I was basically going to have to buy a new bag. I didn't complain but did mention it in the survey I received. I didn't think anyone read those. Well, I received an email and phone call from Jane, the Supervisor of Central Baggage. She asked me questions and then offered to pay for new baggage. I chose the bag that night on a specific website she sent me and now I don't have to go searching for a new bag AND pay money for it. It just shows, again, Jet Blue's dedication to their customers' satisfaction. This is what customer service should be like. I wish every company was as dedicated and concerned.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
1694,Economic and good service,"I was surprised about the good service, the easy going and organized logistics of the Spirit team and the facilities at the Airport. Made everything easy and simple.",SpiritAir,trip_advisor,['Responsiveness']
1695,Great Experience,"Flight #0103, February 24, flying from Tampa to BWI. It was a late flight, we all were tired, I can only imagine how exhausted the crew must had been, as they just completed a route to Ohio. But they made sure we were all comfortable and were attentive to us. Just another flight from Florida, but it always makes me appreciate the pilots’ and flight attendants’ job, high in the sky, surrounded by difficult and frustrated folks, especially these days when it feels like the government is raging a war against airlines, trying to dismantle the business which used to work like a well-oiled engine for many decades. Kudos to you all. Thank you, Rini, for your calming presence and your kindness.",SouthWest,trip_advisor,['Responsiveness']
1696,Mr,"Absolutely a nightmare of a trip. Our trip down was delayed and didn't get in until 24 hours after or initial departure. On the way back, we were delayed and ended up missing our connection. We didn't get in until the next day 24 hours after our initial arrival. Never again. Spirit sucks!",SpiritAir,trip_advisor,['Reliability']
1697,My first experience with Spirit and they helped make it enjoyable.  Thanks Spirit.,"Service was very good. Employees were very friendly and helpful. Even though there was a delay and we left a little late, the trip was enjoyable.",SpiritAir,trip_advisor,['Responsiveness']
1698,Consistently poor service,"Total failure to properly manage my short connection in Denver where Aircanada decided to give my business class seat to somebody else with prior warning. They were kind enough to force me to accept an economy seat. But they didn't even bother to tell how I get refunded the ticket price difference. Their customer support Web site is a nightmare. On my second connection in Montréal, supposedly one of their major hubs, no-one was able to tell my how to get the refund neither, or even more basically if my luggage was on board. Very disappointing airline, exact same impression as last time I used them 5 years ago. I hope I can manage to avoid them a bit longer next time.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1699,Everything went smoothly,"Everything went smoothly. No complaints. We will travel Delta again. As with most plane seats, more room would be appreciated.",Delta,trip_advisor,['Tangibles']
1700,Not very good,The flight was belayed for a hole day the employee where very rude and acting like they didn't know what was going on we was flying from Indianapolis to Las Vegas on July 13th so they coast me a hold day of my vacation and did not reply to none of my email or nothing I will never fly with them,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1701,Don’t go economy,Spend the money to upgrade unless you want to be crammed in like sardines. Will never fly their economy again.,AirCanada,trip_advisor,['Tangibles']
1702,First time flying with Allegiant,"I flew out of Belleville, IL there were a lot of delays but they were communicating them in a timely manner which I personally appreciated. I was able to alert family picking me up and make other arrangements when it got too late. The staff were courteous and professional.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1703,Same Same,What can i say about Air Canada that you don't already know? The are most likely one of the worst airlines ever. But they have a monopoly here in Canada so you just have to go with it. Customer service is zero. They canceled my flight and booked me for a flight 24 hours later up on calling I had to rebook my entire flight at my own expense!!,AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1704,Great services!,I can simply say that I loved to fly with them! Great staff. P.S. free snacks and drinks even if you are flying just one hour :),SouthWest,trip_advisor,['Responsiveness']
1705,Attacked on plane with no intervention by crew,"Flight home from CO, this lady and her family berated Nick and myself for a solid 5 minutes for getting out of our seats and walking to the front of the plane before they were able to (they had bags in the overhead and we did not, and they hadn't even attempted to stand up or get out of their seats). Back story - Nick suffers from crippling claustrophobia as part of his PTSD. Anyway. We didn't do or say anything, and they stopped for about 2 minutes and had normal conversation but started up with the insults again out of nowhere. So this time I told the lady, ""He has PTSD from serving in the military on submarines. Mind your business."" To which she called me a b**** and her and her kids continued to tell us they don't care that he's in the military and he should have ""waited his turn"" as if standing up and walking to the front while everyone got their overhead bags was going to delay them an hour. I told them to stfu and told the kids that once they've served their country and gotten PTSD, only THEN they can act like their mother and berate a veteran. (Even though that's appalling behavior for anyone at anytime from any walk of life.) We walk away silently while they keep yelling obscenities at us and her kids start threatening us. Then at baggage claim, an unrelated person to that incident decides to give Nick hell for walking up to the carousel to look for our bags just like 40+ other people did. So I step in and say, ""You walked up to it just like he did. Why pick on him and not the 40 other people standing right here?"" And she starts bringing up how ""rude"" we were on the plane. And even after explaining they were cussing at us and Nick has PTSD, etc.. she continues on and on about how ""some people just like drama"" and keeps insulting us while we stand quietly, but she's the one who started talking down to Nick for just standing at baggage claim. Nobody from the Southwest Airlines flight stopped it. Nobody from the Austin Bergstrom intervened. The flight crew was down at baggage claim with us. I guess this is how we treat disabled veterans in Austin, TX now.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1706,The best airline,"Without a doubt Emirates is the best airline I travel with them as much as possible. Great services, aircrafts, always on time and it has good offers.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1707,"Seguridad, puntualidad, servicio, confort!","Un vuelo de alta calidad que se resume en el total confort de los viajeros. La atención y presentación del personal es excelente, sensación de seguridad durante todo el vuelo y toda la comodidad y entretenimiento al interior de sus modernos aviones.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
1708,United direct DIA-IAD -,"The flight was delayed 2 hours and they had to send a new plane from MN. The actual flight was smooth and they made up some time getting there. since this was a direct flight, no missed connection s.",United,trip_advisor,['Reliability']
1709,AVOID!,they have delays. and when your traveling with 3 young kids a hour and half delay is impossible! kids are restless and your whole schedule is thrown off! you cant be even 1 pound over the weight limit and in front of everyone you have to open your suitcase to take something out! the pilot left on the seatbelt light the whole flight for no reason and they didnt let anyone stand up the whole time! no in flight drinks or snacks unless you pay!,SpiritAir,trip_advisor,['Responsiveness']
1710,Basic .. dirty planes!,Filthy seat on boarding had to get a hygienic wipe to clean my seat and removed left tissues from previous guests. Honestly wouldn’t fly again the planes are filthy and the service is OK big jug anyway near American or Delta standards.,United,trip_advisor,['Tangibles']
1711,No layovers!,I like the direct flight.... Not crazy about all the added cost. People will pay more for a direct flight! So raise the flight price and stop adding cost for picking seats together and extra for carry ons!,Allegiant,trip_advisor,['Responsiveness']
1712,Consistently great!,"I enjoyed my recent return trip from Riyadh to Dubai with Emirates. Thanks to their excellent customer service both on the ground and in-flight, not to mention, their on-time departures, quality hard product and meal service.",Emirates,trip_advisor,['Assurance']
1713,Fast,Taking the direct flight from New York to Turks and Caicos is the best choice. You save a lot of time. The return flight only took around 2.5 hours instead of 3.5 hours.,JetBlue,trip_advisor,['Tangibles']
1714,Air Canada ruined the Family,"We are a family. We had tickets to Canada from Bulgaria. My son was included in my passport because, since the beginning of the war, we could not get his passport. My wife, daughter, and I had valid visas, and my son also had an approved visa. In Austria, Air Canada staff did not allow my son to board the plane due to a system error, and the employees did not resolve the issue. One manager who had a connection with the visa center sent two messages, and that was it; the matter was considered resolved. The registration desk staff in Austria tried to address the issue, but it was December 2nd. I managed to convince a woman with a small child to fly to St. John because the staff suggested resolving the ticket replacement issue there. However, returning was not an option because I had already reserved a house and had a job offer waiting for me in St. John. On Monday, I went to the Canadian visa center, and they promised to help add my son's visa to my passport so that the visa would be visible everywhere and not cause any issues. Upon arrival, we would have arranged his documents through our embassy and inserted the visa there. But it's already there. Now, my son's visa is physically in my passport. I can fly, but Air Canada now says they are not at fault, even though the tears of my child and wife were audible throughout the gate. We explained it was a mistake, and everything would be resolved in Toronto. They broke up the family because the system malfunctioned, and no one wants to take responsibility. The woman needs to hire a psychologist, and the child constantly cries for the father and brother. We are surviving here on our last $100. Thanks to the kind people in Canada who helped. Air Canada support says we need to buy new tickets, and there's nothing we can do. Of course, the employer will not wait, so I will be without a job for some time, and who knows where I'll end up. I tried to resolve the issue peacefully, but if I have to buy tickets because someone made a mistake and refused to address the issue, then I want this to be known. I won't be silent because it's a big company, and nothing will help. I believe in justice and people.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
1715,No help with cancelled flights on Frontier!,"Frontier Airlines Review: Flight Date: 10/23/2022 Flight Itinerary: Flight #699 - St. Louis (STL) to Denver (DEN) Frontier cancelled this flight at the last minute. Then as passengers got in line for Frontier to help with the process of finding another way home, we were told there were no more Frontier flights and we were on our own. The Frontier employee said don't stand in line because we will not help you. We were forced to book another flight on our own on Delta (GLWA90) at a SIGNIFICANTLY higher price of $1048.60. We were offered absolutely no help at all at the airport. Since no assistance was given by Frontier, we are asking for a refund of the difference between the price of the Frontier flight ($139.98) and the cost of the Delta flight ($1048.60). After several calls to customer service, Frontier denied this request. No matter how inexpensive the flight, do not use this airline!",FrontierAirlines,trip_advisor,['Responsiveness']
1716,WORST AIRLINE ON EARTH INSIDE OUT,"I had a ticket from Israel to Newark thru Toronto on Sep 29 and I had a very very terrible experience that it took me a while to recover... (still didn't totally!!!) HERE'S MY STORY I arrived to the check in desk where I was told that I have to verify my credit card (I actually received an email from the Air Canada fraud department that I'll have to make another payment) but the ticket was bought by my father so I wanted to pay with a different card (as this was said on the email) but the FLIGHT MANAGER said that I should go to the ticketing desk and my father should send a picture of the card and a piece of ID, so this is what I did and he (…said that he...) verified it and I went on to the gate... when all the trouble began!!! At the gate I was called to the desk where I was told...….. YOUR TICKET IS CANCELED!!!! how much I tried to cry and request that I have family waiting for me.. no one listened to me I asked why is it canceled?? no normal answer.... I said maybe I could pay now??? NO!!! was the answer I waited for the manager to arrive, when he finally arrived he didn't wanna look at me... a friend of mine tried speaking to him but... with no results!!!!! then I was taken by a worker in front of my Friends I was embarrassed and sad no one to talk to... Still not over... I then waited about 3 hours to be able to talk to someone to tell me where my luggage was so I arrived back to Jerusalem tired, frustrated, embarrassed, no family or friends... THEN I SPOKE AND SENT EMAILS TO AIR CANADA WITH NO NORMAL ANSWER!!!!!! I RECOMEND NO ONE TO USE THIS ""TERRIBLE"" ""UNPROPER"" ""MISSMANAGED"" AIRLINE!!!!!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1717,SOUTHWEST WAY TO TRAVEL,Low cost flight but nice to have two checked bags for free. Need to watch for change to itinerary as it can happen quickly and you will need to respond quickly.,SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
1718,LIARS/WORST CUSTOMER SERVICE,"If I could give them zero stars I would. My boyfriend and I were returning from vacation and unfortunately due to some weather issues we had to cancel our original flight. But before doing that the airline continuously kept pushing it back and would not give us any answers as to how long or even if we were going to be getting home at all that day. We had better answers from people that we called from our hometown then we got from the concierge. Not only that they were very rude and insensitive to anyone’s feelings. Finally we were able to find someone who was relatively polite. He switched our flights to another location that was close enough to home that we would be able to rent a car and drive, he was also the only person who told us that they were going to continue to push back our flight and never tell us that it would be canceled and we would be stuck. He also told us that the company would reimburse us for the rental car since they had to cancel our flight so many times and print it out and wrote down specific instructions for me to be able to receive my refund. Feeling weary about this I asked two other employees at the desk working for United who also confirmed that I would be able to get a refund. I got all my facts and got everyone’s names to make sure that I would not get screwed over and lo and behold after requesting my refund for the rental car they gave me some stupid points for a flight and told me tough crap. Maybe going to say they never give refunds to anyone for anything like that. When I stressed to them The severity of the money I had lost they did not care at all. They are insensitive and rude and only trying to get money out of you. They told every single person on my flight got canceled they could do the same thing as us, at which point they did. So they lied to an entire flight of people saying they would be refunded and never refunded anyone. That’s crooked and I will never support a company like this and I suggest none of you do either. They are planes were old and outdated and my overall experience was horrible I would much rather fly a literally any other airline other than this one.The severity of the money I had lost they did not care at all. They are insensitive and rude and only trying to get money out of you. They told every single person on my flight that got canceled they could do the same thing as us, at which point they did. So they lied to an entire flight of people saying they would be refunded and never refunded anyone. That’s crooked and I will never support a company like this and I suggest none of you do either. Their planes were old and outdated and my overall experience was horrible I would much rather fly a literally any other airline other than this one.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1719,How is this legal?,"I had a flight booked for today, a little after noon. They send out an email last night saying it's delayed until the following day. I'm told over the phone, after being on hold for an hour, that the flight WILL NOT be taking off at the time it was booked for. The flight is leaving Sunday. At about 12:45 today, Saturday, my app updates and says my flight leaves in 15 MINUTES. No way in hell for me to get to the airport, through security, and to my gate on time. I've spent over four hours on hold for customer service in three separate calls. Any other related number I call reroutes me to the unresponsive customer service line, or the person who answers hangs up without giving me any useful information. How on earth is this even remotely legal? This is theft with extra steps and a logo. Fuck allegiant air.",Allegiant,reddit,['Responsiveness']
1720,Cramped! ,"I was horrified when I took my seat, it was like budget airline seat legroom wise. They'd run out of vegetarian food by the time they got to me. Not happy ☹️ Felt like flying 30 years ago. Definitely wouldn't choose them again",AirCanada,trip_advisor,['Tangibles']
1721,NEVER AGAIN,If I could leave this review with zero stars and in all caps I would. What happened to customer service? This by far has to have been the worst experience in my life. 5 minutes after boarding and nobody in the front of their front desk nobody around the airport to ask for help. The plane still connected yet we lose our flight and they want to re charge us? This has to be the worst airline never again,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1722,Best Airline Ever,"Excellent travel experience for a very affordable price, excellent customer service, and the attention of the agents were very humane and professional. The best travel experience will fly with them again",FrontierAirlines,trip_advisor,['Assurance']
1723,Does anyone know if this is an Air Canada Plane? Flight from Japan.,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['Tangibles']
1724,Happy continued customer!!,"I WAS BLOWN AWAY BY THE GREAT CUSTOMER SERVICE I RECEIVED FROM THEM!! I was scheduled to go on a cruise with my family over spring break departing from San Juan PR, but due to the current concern over the coronavirus, I had to get a credit for a future cruise (I couldn't risk my family getting sick). With no new date in mind I contacted Spirit to see what they could do for me, I had 5 round trip tickets purchased. They really went above and beyond in light of what is currently happening. When I do reschedule my cruise, and I will, I will book my flight again with Spirit! I very pleased customer and will be joining The Spirit fare club! They've earned a loyal customer in me!! Also, I flown Spirit three times in 4 months to Vegas and those flights were an amazing value and great daily flights!",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
1725,Emirates staff forcing me to make a double payment for their own mistake,"On January 27, I departed Dhaka, Bangladesh, on my way to Conakry, Guinea, with a stopover in Dubai. In Dhaka airport, I paid 22,000 taka (USD 200) for an extra piece of luggage and did an all-through check-in for the luggage to be delivered directly to Conakry. On January 28, when I arrived at Dubai airport for check-in for my flight to Conakry, the check-in counter claimed that the payment for an extra piece of luggage was pending, and I cannot check-in if I don't pay an additional 780 dirham (USD 200). I said I had already paid for the luggage in the originating airport in Dhaka. However, the counter staff said the payment was up to Dubai, not Conakry. I showed them the tag, mentioning that it would go to Conakry. The check-in staff and supervisor sent me to the ticketing counter on the other side of the airport, who again sent me to the check-in counter, and then the check-in counter sent me to another check-in counter on another side. The person in charge said, “You must pay the additional amount, or I will offload you from the flight.” I asked him to contact the Dhaka office because I made the payment in Dhaka and I have the receipt. I said, “I am going to Conakry, and my luggage is with you. I did not task Dhaka Emirates staff to check the luggage up to Dubai. I don’t know why you gave me a tag confirming that my luggage was going to Conakry, and now you are demanding additional money.” The person contacted Dhaka and then said the Dhaka office asked you to pay. I said, it is unfair to pay double the amount. Meanwhile, I was running late to catch the flight. Therefore, I agreed to pay. When I was about to pay and was providing my pin code on the POS machine, the person in charge from behind said, ""Don't pay!"" and removed the card from the POS machine. Finally, he said, the Dhaka office made an error. The passenger should pay the luggage charge at the originating airport for the entire flight, not just for one segment. Due to this delay, I was about to miss my flight. A person at the Emirates cash counter helped me pass through the security line, which is why I was able to catch the flight. Although I managed to catch the flight, it was one of my worst experiences with Emirates. Before the flight, I ran from the counter to the counter, seeking help for the fault I had not made. I had to suffer mentally and went through stress before my long flight to Conakry. Even before boarding the flight at the final security, Emirates staff separated me for extra screening and for confirmation whether I paid the so-called pending amount. I always rated Emirates highly, but my last flight brought me one of the worst flight experiences. After reaching Conakry, I lodged a complaint (DXB/X/050224/7994048) on Emirates website to make the officials accountable for what they did so that passengers do not suffer for the mistakes committed by their staff. I received an automated message that Emirates would review my complaint and provide a personalized response in 30 days. It has been more than 1 month since then. Emirates did not get back to me, which I found another example of unprofessionalism from the Emirates side.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
1726,Broke my own promise!,"I knew better but really needed to get to Steamboat. Left Ambergris Caye, Belize at 9:00AM. Made my connection easily in Belize City. Flight was on time to Houston. Easily made my connection to Denver. Halt!! Air traffic, Houston held us in Houston for an hour. No problem, they were backing up all flights into Denver due to weather. When time to go, we had a mechanical. By the time I got to Denver I had missed my connection to Steamboat by 2 hours. This is the 4th time Ihave TRIED to take the evening United flight to Steamboat. I will say, I have never made the flight and promised myself NEVER again. 4th time is truly the charm",United,trip_advisor,['Reliability']
1727,Guter Service - freundliches Personal,"Sehr angenehmer Flug. Ausgezeichneter Service englisch/spanisch spechende Flugbegleiter, somit keine Sprachprobleme.",Avianca,trip_advisor,['Assurance']
1728,Terrible experience,"Flight delayed from 11:55am to 7pm. No communication. 8 dollar voucher doesn't even buy a sandwich. Lost the whole day. Terrible experience, don't recommend at all. First and last time.",Allegiant,trip_advisor,['Responsiveness']
1729,Practice what you preach!!,"The photos speak for themselves. Everyone is supposed to have masks on expect for this Frontier Airlines employee. Gate 53, Flight 123, 05 Jul 21.",FrontierAirlines,trip_advisor,['NA']
1730,On time-not,"We were delayed 30 minutes in the terminal due to a ""Ground Delay"" at Newark. The lines for group one and two lined up as usual, and just stood there. I was the third one on line for Group 3. while on line it was mentioned that the over head lockers on the plane was about 60% full. As I approached to enter the plane, they said that I had to check in my rolling bag, therefore I did, even though I was the 3rd on line for Group 3. As I got on the plane at my seat at 31A, there were only 4 empty luggage spot let in the rear of the plane. I could had one of those spots. Then we pulled away form the gate and waited another 15 minutes, but it was recorded as on time, because it left the gate. The stewards weren't all that friendly, but the pilot seemed considerate.",United,trip_advisor,['Responsiveness']
1731,Great First Emirates Flight,"This was the first time I flew with Emirates and it was a delightful experience. I went with my husband and 9 month old son and we were pretty late as it was the last call for the flight when we arrived, however the staff helped us out and checked us in we were so lucky we didn't miss our flight. The airline is really child friendly they had a little play area at the waiting lounge which we didn't use as we were running late :-D But overall the whole experience on the flight was nice, the plane was brand new, even the toilets were nice and kept clean throughout the duration of the flight which is usually uncommon on planes. The food was good, the air hostesses were very polite and friendly one of the ladies kept on playing with my baby and they gave us two baby packs for the babies which included everything you needed blankets, toys, baby food, nappies, wipes etc. Fortunately for that flight we had the full 4 rows of seats to ourselves so my son had his own seat which he fully enjoyed especially for his first ever flight :-D He also had a bassinet so was able to sleep comfortably. :-D",Emirates,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
1732,Anyone above 29 got invited to cabin crew interview with Emirates?,"Hello did anyone above 29 got invited to an interview with Emirates? At 29 I applied once and again at 30 with new experiences on CV, but got regret email in 3 days in both times. I had final 1v1 with them back at 22. I don't know if it's about my record at 22 or nationality or anything else that they directly rejected my past and latest experiences without giving any interview opportunity. Anyone with similar experience might have a clue? Thanks a lot!",Emirates,reddit,['Responsiveness']
1733,"To sit together, we had to change Air Canada's assigned seats on out bound and returnTwice","We decided do go to Saskatoon for a five day exploration...""because it is there and we'd never been.""! We booked our tickets 10 days in advance but, as we have had happen before with Air Canada over the years (30+) for some reason we are more often than not given seats a which have us sitting part (FAR apart) in the airplane. I am not sure if this is an algorithm purposefully put in place B Air Canada to make passengers spend the extra fee to select seats but it seems to be a near constant in the Air Canada booking system to force people to fork over more money AFTER paying for the ticket. In any event, we arrived at the airport Air Canada Check in and were told that there were only two seats together, at the last row of the aircraft. ""Oh, and that will be $25 each for the seat changes..."" Son of a gun if we didn't run into the same thing at Saskatoon although we decided to sort it out upon arrival instead of at the end of our stay and departing hoping that the available seats would be better than Row 25, at the Galley and Toilets.. While we did have to fork over the required $25, each, The Ticketing agent, Lauren, was super. Welcoming, offering suggestions for our stay and saying that she wold be looking for us on our departure on AC 1124 as se would be on duty for that. The flight out from Toronto (AC1123) was fine as far as the flying but the female Cabin Crew member drove is around the end. From the moment that we were off the ground, she talked to her Crew mate..About anything and everything. Weddings, apartments, shopping..You name it, and am sure she does not have an ""indoor voice"". I could hear her clearly through the W/C door with all the noise in there. We were very relieved and glad to land! What a boring event. The flight home was better, smooth air and good, attentive service and on time at Toronto. Perfect landing, too. It is a shame that we have a monopoly system for domestic flights. It cost us more to fly Toronto Saskatoon than our up coming Toronto Oslo, or Toronto Munich flights. AND, we weren't charged for seating choices on either of those trips. Oh, and we will get more than fruit juices, coffee and soda-pops. Do we like Air Canada's service? Not really. Do they care about us, who plunk down exorbitant price for the privilege of flying with them knowing we have no options within Canada? Hardly. Cabin crew and Ground crew do their best (most of the time) but, considering the prices, and quality of inflight foods (even if you pay) insult us all. Go with AC overseas and you are treated pretty good. NOT HERE in Canukistan. Unhappy and without a choice when flying domestically.",AirCanada,trip_advisor,['Responsiveness']
1734,Garbage company. Terrible service. Do not fly with them!,Cancelled fl8ght. Would not let us on the earlier flight which had seats available. Sent us on a later flight qith a layover in a city past our destination. Our flight time should ha e been 2 hours. Spent 8 hours flying with this terrible company.,SpiritAir,trip_advisor,['Responsiveness']
1735,I was not allowed on board and I was put on a flight 24 hours later.,"I was not allowed on board and I was put on a flight 24 hours later. My trip started with a flight Seattle-Toronto with Air Canada (AC540) on 01/26/2024. The flight departed with 4 hours 40 minutes of delay. We arrived to Toronto at 10.15pm. I thank the crew of the flight AC540 for moving me to the front of the plane during the last 20 minutes of flight to allow me to exit sooner to take my second flight. I run to the gate to take my second plane, Toronto YYZ -Sao Paulo GRU (AC090) and they had just started boarding due to a delay on their end. I put myself in line but my boarding pass gave ""seating issue error"" when scanned. They let me wait until all the other passenger boarded and they told me that I was not allowed on board. They had empty seats in their plane, so it was not an issue of lack of space. They told me that my checked luggage did not have enough time to be transferred to the second plane. I asked to go anyway without my luggage but I was not allowed on board. I spoke with the customer service who informed me that everything was all right with my luggage. Ultimately, I was never provided with a reason why I was not allowed on board. Customer service booked for me a flight Toronto YYZ -Sao Paulo GRU leaving 24 hours later, operated by Air Canada. Air Canada did not book a sooner flight using another company. Air Canada offered for me one night in the hotel, transportation to and from the hotel and $30 of food expenses. Timing: I checked-in in Seattle at 7am of 1/26/2024. Now it is 2pm of 1/27/2024 and I am in Toronto. I hope to take a flight to San Paulo today at 10.40pm that will land at 10.30am of 1/28/2024. Overall, more than 2 days of transportation. Hope: I hope to arrive to destination without further problems, I hope to see my luggage, I hope to have a money refund. Final considerations: My trip was planned with 5 hours of layover in between planes and it was surprisingly not enough. This experience feeds my distrust towards plane companies.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1736,Good flight....BUT,"We flew to Dubai from Manchester on the A380 which was an interesting experience but one which we had mixed views. The aircraft is far too big and business class was not as good a 747 or 777. The service and Emirates cabin crew were very good, in fact brilliant but the seating is not the best being one behind the other so not very sociable when travelling together. The on-board bar is a bit ‘chavvy’ and can be a little noisy on a night flight.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
1737,Spirit airline should be canceled,"The absolute WORST airline I’ve ever encountered in my whole entire life. They canceled my flight while we were literally about to take off & made us wait an hour on the plane, then another 2 hrs in the airport just to say it’s CANCELED WITH NO REBOOKING FOR 3 DAYS. I paid $130 round trip, they gave me a $42 refund for my returning flight. Half of 130 is 65. Whoever owns this airline is doing a terrible TERRIBLE job. Never ever spending my dollars on another spirit flight again. An absolute sh*t show. I hope this awful airline goes out of business soon.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
1738,Worst customer service ,"United airlines is probably worse than a budget airline for their customer service and the whole experience. Going forward I will be definitely avoiding this airline at all cost. Front checking in the bags, the lady was rude and very arrogant when we tried to explain what we were told by the customer service agent. Once we were on connecting city the customer service agent kind of tried to fix the issue. Issues us a food voucher to use at the airport, tells us how to use it and then when we went to use it, it was actually for a voucher on plane. Standing by the cashier holding the line backed up as they can’t scan or do anything with the voucher. Waisted time, embarrassing moment at the food place. We tried to keep are cool’s and be kind the entire time but things kept piling up. Worse airline ever!",United,trip_advisor,"['Responsiveness', 'Assurance']"
1739,Worst flight experience,"Delay 6 hours and still require to arrive at original departure time, leading me to wait 9 hours in the airport and caused me to arrive at the destination at 4:30 pm in the morning. Don’t choose this flight!!!!!",JetBlue,trip_advisor,['Responsiveness']
1740,Great Flight,"We fly Southwest often and there is a difference in the flights. This one was so enjoyable. From the time we boarded until the time we left, everything was seamless. The inflight movie I watched was just a bit shorter that our flight time. It was nice to watch the entire film from start to finish. The flight attendant who told us about the safety features had a very pleasant voice. The pilot did not talk throughout the flight and the few announcements were not overly loud.",SouthWest,trip_advisor,['Responsiveness']
1741,Pesimo servicio,"Terrible el cambio para mal que tuvo Avianca, se convirtió en una aerolínea low cost con precios de premium, no hay servicio a bordo, cobran hasta un vaso de agua, las sillas no se pueden reclinar, quitaron las pantallas para entretenimiento a bordo, ya ni siquiera hay ventas duty free para el vuelo internacional y es importante aclarar que contrario a lo que anuncian, hace varios años dejó de ser una aerolínea colombiana. Muy, Muy Mal",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1742,Worst experience ever and I haven’t even boarded yet,"I’ve never left any type of Yelp/trip advisor review but this is inspiring me. It just took me 1.5 hours to get through bag drop and security for spirit. No other airline in the terminal had any wait at all, but Spirit is terribly understaffed and the staff they do have are not well trained and move slow. I ran from security to my gate at 12:40 for my 12:50 flight, only to discover that the plane had not even arrived and deplaned the previous flight. Of course the screen still said the flight was “on time” until 12:55, when they announced our flight was being delayed until 1:40. I’m now waiting to board and praying I make my connection. I’ve heard horror stories about spirit before but never believe things could be *that* bad. This is my first spirit experience and definitely my last.",SpiritAir,trip_advisor,['Responsiveness']
1743,Always a good value flight,"Although you will need to pay extra for seat selection, checked luggage, onboard beverage, for a short flight, Allegiant is a really good choice. I especially like their online booking system, very user friendly.",Allegiant,trip_advisor,['Responsiveness']
1744,The night thet scare me to death that my carry on luggage wasnt there.,Heads up.people do not let your.check in luggage to be send it to the cabin where they tell you that you can claim your luggage at the gate of the plane upon arrival. Today I experienced the frustration and stress aside from long travel for 26hours when my luggage nowhere to be found. Instead of doing something to double.check the cabin and keep saying it wasnt there. And the lady outside keep on telling stop.shouting oh well im not yelling I was so mad how they came the conclusion it wasnt there...Luckily a man who saw me and her lady companion help me to carry the bag because I cant reach it because of height he said to us your luggage was still in the cabin and left there by someone who are supposed to take it out. No apology from that arrogant lady. I will never fly again ...to this unkind and iresponsible people of United Airline 3434 Dec 12 2023 ...Constance,United,trip_advisor,"['Responsiveness', 'Empathy']"
1745,Staff review,Thank you for employing two such wonderful ladies we was on board EK010 on the 24 th January Lily Mccve and Abbey Chernov should be congratulated. We have been on a total of 40 fights in total to Australia and these ladies were the very best of them all so attentive.,Emirates,trip_advisor,['Assurance']
1746,Excellent airline,"It is always good to expereince flying in the Airbus A380. That is where it ends. Emirates have always served good decent meals. This time, the meals were really horrible. I am not sure who prepared this as both my wife and my meals were tasteless. My sons kiddies meal was better than what we were served. The flight attendants only seemed happy when the plan was about to land. The service on this flight was not what one would expect. I think that some of the attendants have some type of self importance working for Emirates.",Emirates,trip_advisor,['Responsiveness']
1747,My first experience travelling with Allegiant Airlines,"I booked Allegiant on a trip to visit family as the airport is closest to the house. I thought they were low priced, but by the time I paid extra for 1 checked bag, and assigned seating (I was travelling with my 9yo grandson) I could have gotten tickets on Southwest and had 4 checked bags for free! Well the line at the check in counter was rather long as agents were not there when most customers arrived. They were not very friendly or informative. We got to our gate to check in and then were informed our seats were changing. (another line and more unfriendly customer service agents) We ended up boarding and then getting off the flight and waiting 6 hours as the plane had maintenance issues. It was extremely hot on the plane and they had a full plane of unhappy customers! They did issue hotel vouchers for the night. No food vouchers were given even though most of us spent $$$$ buying food and drink throughout the day. We did end up flying out the next day and the flight and flight attendants were very nice. Will I fly them again? I am not sure, for the lost of 1 of my precious vacation days and missing a day in Florida, my grandson and I were given 2 - $50 flight vouchers. Was this fair? I do not think so. I hoard my vacation days and they are precious to me. I am sad they didn't think more of their customers.",Allegiant,trip_advisor,['Responsiveness']
1748,Don't use this airline if you are over 6 feet tall,"If you are over 6 feet tall, you are guaranteed to be uncomfortable for the entire flight. If you can upgrade to a premium seat to get the extra legroom, do it. Or just take a different airline. However, even though I paid for the premium seat which was an extra $60, the entertainment for my seat did not work and they did not have any solution. It took me 3 tries to get the flight attendants to help with this since my 'call' button would not work on my chair (it is attached to the entertainment system), and when someone else on my row pressed it for me, the attendants did not help and kept walking by. I only received help after waving them down. The seats are crammed like sardines on the plane, and you will be rubbing shoulders with the people beside you. My shoulder width is longer than the width of the seat, and I am not a wide guy. So my arms were basically resting on/under the arms of my seat neighbors. Also, the charging port is UNDER the seat, and it is not labelled nor identified by the flight attendants at the start of the flight. When I asked about charging ports, they treated me like it was common knowledge and I was the weird one for asking. So not a huge issue, but still should be identifiable for the common person. The flight did not have any heating so for the duration of the flight my entire row wore down jackets or had blankets. So if you are on one of these flights, bundle up. It also didn't help that the flight was delayed on the tarmac for 1.5 hours, not the airline's fault but certainly did not help their case.",AirCanada,trip_advisor,['Responsiveness']
1749,"Worst experience ever, lost bags, almost impossible to contact, zero customer service","Unbelievable. As a multiple million mile traveler I highly recommend avoiding Avianca. Will never fly them again. It is annoying but understandable to occasionally lose a bag; things happen. Avianca lost bags for 5 of the 6 people in our wedding traveling party. We checked our bags 2 hours ahead of a short domestic flight, only 1 bag arrived. Avianca utterly failed in every aspect of customer service after that. They promised the bags would be delivered later in the day and that they would keep us informed via the cellphone and email contact information we provided. - The bags were never delivered - Not once did Avianca call or email - it was impossible to reach a live person at Avianca who had any information about our bags, despite calling the number on the bag claim form and all numbers on their website multiple times - After holding on one of the called numbers for 20 minutes listening to a recording saying how important my call was and all agents were currently busy, they simply dropped the call Unbelievable. Still don't have bags. Vacation for wedding party of 5 of 6 people ruined by Avianca. One thing to lose bags. Another to completely disregard any attention to fixing a mistake.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1750,Remains my #1,"This airline always provides great service. Love the in-flight entertainment, snacks, and the service is great. I cannot remember any bad experiences with this airline.",JetBlue,trip_advisor,['NA']
1751,Charged for bag without our knowledge,"We had traveled with Frontier many times and never had an issue. It was a low budget airline and we traveled light. On our last trip, as we boarded the plane I was notified by my credit card of a possible duplicate charge. Apparently they added 2 $99 fees onto our credit card as we boarded. There was no discussion or asked to confirm our bags fit. We had used these bags on frontier multiple times and they were made to fit. I thought it was a glitch and asked when we landed, they said they had not heard of just charging someone's card and said our only course was to contact for a refund via a form. Of course they denied the refund. I then disputed with credit card and it seems Frontier changed their ""contract of carriage"" recently and they allow their agents to add fees onto a credit card used for the flight. So we are stuck with the charges and will never fly with them again. We no longer trust Frontier as if they allow their agents to add on fees and there is no customer service to help. I now will be reading Contract of Carriage to see what I am agreeing to. Definitely will not be flying with anyone that can randomly add charges without my knowledge or consent.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1752,Did I make a mistake changing my flight?,"I was meant to fly aus-Dubai-London on Friday night. The news had me worried and when I called my codeshare airline to ask them if they knew anything, they offered to just switch my flight to the following day and a different stopover for no charge. I said yes being worried, but now miss out on meeting the person I’m supposed to meet on the correct day (will see them the following day but it changed their plans), and lose out on a domestic flight and hotel stay. Did I make a mistake? Is everything resuming as usual?",Emirates,reddit,"['Responsiveness', 'Empathy']"
1753,Southwest Airlines,"As far as I'm concerned, this is the only airline to book for travel. Living on the coast we are limited to our incoming flights, but with a short drive to San Antonio or Houston you can save enormously on your flight. Southwest has consistently been an exceptional airline for my travels with ontime flights and departures, polite flight attendants and service above others.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1754,Awful customer service. Do not fly this airline,Awful customer service. You can’t speak to someone on the phone anymore. No matter what the issue is no phone service. They now only have an online chat system. The chat system freezes and disconnects or the customer service representative will swap you out with someone mid conversation and you have to start over. Each message sent takes about 8 minutes to receive a response between each message. Good luck trying to get any type of issue resolved. Gate agents are rude and care more about making sure your bag is a certain size than addressing the real issues at the gate. Ignored customers on line and treated people like luggage. I even attempted to resolve the issue on Twitter and Instagram as they suggest. They apologize ask for your information and never respond. There is a form you can fill out online but they send a generic auto response and never address the issue. The only reason I even joined trip advisor was to post this so people are forewarned about not being able to reach anyone to speak to and the amount of time you will waste trying to resolve a simple issue with a chat bot It is so bad I would give it a zero but that’s not possible so I give it a 1. If you still think of flying with frontier pay via credit card so if there is an issue that requires a refund you can dispute the charge with your credit card.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1755,Paris to mahe,"Good company, always in time serious and very gentle. No at the french service but near ! Planes very clean and a large choice of video and audio. Thé best ! Never in strike like some others.",Emirates,trip_advisor,['NA']
1756,Delta during Corona Scare,Delta did not cancel flights like other airlines during this challenging time. The flight crew was upbeat and professional. Great experience!,Delta,trip_advisor,"['Reliability', 'Assurance']"
1757,Pet Owners Beware,"I booked my flight through Spirit, reluctantly, but I wanted to opt for the cheapest option. I knew they had crazy high luggage fees, but I was mindful when weighing out flight options. HOWEVER, what wasn't expressed on their website is that if you happen to get a flight with a layover(s), they charge you for baggage AND pet fee for every layover you have to your single destination?! SO, for a roundtrip flight, you don't pay for departure and return flight, you pay for every added layover you have. In my case, I am paying for my 1 bag 3 times because I have a 2 hour layover on my way home ($140). Then, to take my 2 lb. mute dog as my ""personal item"" and store her under the seat in front of me, I am paying a whopping $375 (the $125 pet fee 3 times), plus luggage, $515! My flight is tomorrow so I can't cancel-- this is truly disgusting.",SpiritAir,trip_advisor,['Responsiveness']
1758,AC is the WORST,"Be aware Air Canada does not allow one checked bag anymore 😡, you pay both ways!! Also their flights have been cancelling lately adding 1-2 hours to each flight. Not impressed AC!!!!!!!!!!!",AirCanada,trip_advisor,['Responsiveness']
1759,trip to florida,Good Airlines however they charge for everything from water to baggage. However the price is very good.,Allegiant,trip_advisor,['Tangibles']
1760,Zero customer service,"I traveled to WV in July 2021 to visit family. I had to change my return flight due to my Father being hospitalized. Their policy at the time was $25 change fee due to Covid. Below are the details described in an email to Allegiant... Yes I still need assistance. I tried calling your customer support number on 7/12/21 and waited for 2 hours and 31 minutes to no avail and finally gave up. I then emailed you on 8/15/21 about my issue of being charged $116 for a flight change, when during that time you were advertising that due to covid your change charge was only $25. Itinerary #xxxxxx. You even charged me for baggage again when I had already paid it and wasn't on the original flight. I had to change my flight due to my father being hospitalized. Also, my father died on Sept. 12, so we booked a flight for my wife and 2 sons to come up to the funeral on Sept 18. While there, on the evening of 9/18, my son's brother-in-law died and he had to fly back to Tampa that night on Delta from Charleston. He then booked a flight from Tampa to Pittsburgh on Allegiant to attend the funeral with his wife. I tried to cancel his original return flight from Huntington to Tampa from the phone app and from Allegiant website, but neither allows that. And of course, you can't call and get hold of anyone. It would be humane to refund that part of the flight due to multiple factors. His itinerary was #xxxxxxx. I have received 2 email responses, months apart, from Allegiant Customer Relations, apologizing for slow response and asking if I still need assistance. So what they are doing is just sending a generic response to everyone to see if they still want assistance without any attempt to resolve issues, hoping you will just go away. It is just pitiful.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
1761,"On time, clean, great attention and service by crew","Flight was full, but on time and crew gave great service. Smooth ride with good updates by pilots. We fly Delta regularly and believe they are committed to those they serve--us their passengers!",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
1762,Economical,"Did a return flight from Shanghai to Newark. The seats are comfortable enough with a good leg clearance space. On board crew were nice and ready to help. Having flown United on this route severally I feel their onboard experience is improving every time I fly United. The only thing to take note of is the check-in procedures, security check and immigration at Newark Airport...give yourself more time..at least 3hrs. Otherwise the general experience of the flight is great.",United,trip_advisor,['Responsiveness']
1763,The BEST,From their legroom to the comfortable seats to the best entertainment on a domestic flight. Always great selection of flights at competitive prices.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
1764,"PLEASE PLEASE READ…….if frontier ever flies to heaven for free, it will have a connection flight through h e l l","I’m a person that really don’t leave comments about my experiences. I went on a trip to Jamaica via a package deal offered by Expedia. Flew comfortably with American Airlines to Jamaica without any issues. Had an amazing time in Jamaica where I enjoyed every single second of it from beginning to end. DISASTER didn’t start until I got to the frontier airlines counter in Jamaica. This was my first ever time flying frontier and Definitely my last time. First the lady at the counter said we had to pay 69 dollars for each checked bag despite online saying it was 25-30 dollars. Luckily I was able to log in and pay 50 dollars online to check my bag in which I didn’t mind. Once we landed in Orlando, it took about 1:30 hrs to get off the plane. I had a connection flight that I had to get to in a couple of hours and at baggage claim after getting cleared by customs there was a 1:30 hrs delay for our bags to be loaded due to frontier not having enough employees that load/unload baggages. There were 2 cops near baggage claim that told us that they see this daily with frontier. The frontier representative outside the customs told us that if we had liquor we have to put it in a bag that needs to be checked in and we were guaranteed that a frontier rep will collect our bags RIGHT OUTSIDE CUSTOMS. People had connecting flights to Miami Atlanta Baltimore…and lot of people ended up missing their flights due to delay in baggages being loaded. Our bag arrived about 1:30hrs later and we all rushed to grab it and rearrange bags to have the liquors from duty free that we bought in Jamaica inside checked in bags and run towards where we were told a frontier representatives will meet us RIGHT OUTSIDE CUSTOMS I swear to God…..to get to this frontier representative….it was an island away from RIGHT OUTSIDE CUSTOMS We had to take an escalator, that took me to a train which led to the airport…..and it was allll the way to the other side of the airport…….I’m not making this up. I swear to GOD. I left customs after grabbing my bag at 10:00 pm and the fight landed at 7;45ish….once we got to the frontier desk there was a long line of my type of unfortunate, uninformed customers that have missed their flight, or had 10 mins left before boarding or like myself had about 30 mins. So I got to the front desk and I was talking to a lady ( young naive one) that told me that I won’t be able to be on the flight as it is 10:23 already. And the flight leaves at 10:45….at this point I was furious…everyone was infuriated. I told them I can’t miss that flight and I need to be on it. The next thing that happened was in the history books. About 30 people are in the line hungry tired sweating confused…I’m at the front barking my words out….a frontier employee (25-35 year old in a man-bun comes across the aisle DOING A GRIDDY….I swear to God he danced towards us…like we were there to watch him perform…I lost it at this point….i just gave up...he actually had the audacity to tell me not to raise my voice…then the manager came…. The manager was a funny guy…seemed really indifferent as to what has been going on…he said I can’t check my bag in and expect to make the flight. He then said “this bag was never supposed to have been collected by me at the connection flight and it was supposed to have been sent directly to my final destination”. I was really tired hungry sweating bad headache dehydrated but I can still remember the frontier representative in Jamaica telling me I have to pick up my bag at the connection flight. So I had to choose between missing my flight or missing out on tasting the Sangster rum cream I bought from Jamaica. I decided to throw out my stuff (8 mini bottles of sangster, patron and Bottle of rum). As I took these out from my bag to dispose them, I hummed to myself (what am I supposed to do with these)…. I thought the man-bun GRIDDY dancer was done cracking me up. I swear to God y’all…he replied “I can take them”…….I looked at him dead in the eyes and said I would spill them out before I give them to you. At this point I was laughing. I taught I was in some movie and I was the lead actor….it felt good to kinda envision this for a couple of seconds. So now there was a chance that I was gunna make my flight. They took my bag in and said it will be in my final destination. They verified my boarding pass and they told me to head to security (again…)…..So I grabbed my passport boarding pass and started running through security. Luckily there was only was person ahead of me…I passed security easily and decided to look for my gate. The original gate on my boarding pass was 14 but somewhere sometime frontier decided to change it to 22….I never got an email or text…I had 3 other family members that traveled with me and I had sent them earlier from customs since my checked in luggage was taking a century….it’s better for 1 to miss a flight than all 4 of us right..they had got there earlier and notified me of the gate change. The other travelers who were running with me had no idea gate had changed and luckily we were together. 2 couple that were waiting for a their luggages at customs never even got their boarding passes From connecting flight state to the final destination and were never told where to get their boarding passes So now I’m looking for gate 22. Mouth dry. Armpits sweaty. There was a police officer that told me to hop on the train and after about 2-3 min ride I was able to get to my gate. I saw my family there..gate was packed. The flight had been delayed for about 1 hour now which worked out for me (thank you frontier. You overachievers😂)….I went to talk to the lady at the gate to update her about my great experience and to help me one last time. I asked if she can please make sure that my luggage has been loaded since I need it…she gave a pretty smile and replied “I can’t help you with that. I’m only here to check people in at the gate”….I walked away As we got on the plane, I got greeted by a flight attendant who was smiling from ear to ear saying welcome like I walked into some resort in the Caribbean. I told him “ you have the worst ever run franchise in any business” he smiled and said I’m sorry to hear that. I talked to another flight attending to see if he can help me make sure that my luggage was loaded..haha why do I keep doing this yall? Like why?? He said “I’m sorry but I can’t do that but I’m pretty sure that they will be able to load it since they had so much time due to the delay. I don’t even know what the number at the front desk”. Even if he calls man-bun Griddy dancer, wouldn’t prolly pick up as he is in his “frontier world tour”….I told the attendant that they have a disgusting airline and walked away for the bathroom to piss off my anger. I think that worked As I’m writing this in the plane on my flight , I just want to tell everyone that DONOT DO NOT DON’T dddooonnntt EVER EVER ever EvEr use this airline….I know that we all have lots expenses, life ain’t easy, we are trying to squeeze every penny, try to save as much as possible. I read the comments before I booked frontier and I know they were getting trashed but I was that “whatever it can’t be that bad” person. I was negligent and indifferent towards the comments that were posted. Plus the deal Expedia gave me was through frontier with + $ 0:00 which was financially smarter than the other airlines that was going to make us pay $300 per person ($1200)….that’s why I decided to go for it….This is one of the worst experiences of my life. Lots of things are wrong with this airline. Starting from lack of communication among workers, lack of transparency, how indifferent they are to your concerns, lack of professionalism, not even willing to answer your questions, how rude they are and don’t even give a damn that you are bout to miss your flight. It’s like they see this everyday they are immune to it. Flight can be delayed or missed. Items can be lost. But not addressing these appropriately, not hearing your customers, not wanting to help and not having the sense of urgency to help…..it’s embarrassing; completely unacceptable….I may have paid a cheaper price for the flight but I STILL PAID. And I should get whatever is worth my money and what I got wasn’t even worth the last disposal I flushed down the toilet I apologize for the long post. I didn’t leave the most succinct review but I feel like that’s why this airline has been getting away with this - 5.0 service. I could have just said “bad Airline was delayed for 3 hours, they never helped me” but what good is that gunna do except for frontier. I wanted to be as descriptive, honest and detailed and describe exactly what happened as it happened. Everything I said on here is TRUE and it REALLY HAPPENED. I didn’t make anything up. I hope y’all enjoyed some of the humor as well lol…. Frontier is to professionalism what garlic is to your breath…just don’t get along well….I would pass on a fight to heaven if frontier is offering free rides ( would prolly have a connection flight through hell and we all know that flight ain’t leaving 😂😂). I have seen a huge Fly that is more urgent and organized than frontier. And having “front” within your name is kinda hilarious. “Backier” thank you for ruining the amazing vacation I had. Good thing I still got pictures to revisit it……",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1765,Very few Business Class Seats,As a business flyer I was disappointed to learn thee were no Business Class seats for sale 10 days before the flight. It is hard to understand United offering a aircraft with only 8 business class seats on a 4 hour + flight. Both flights were full with a waitlist for both economy and business class seats. What is United thinking??,United,trip_advisor,['NA']
1766,Seniors well been.,Very rude staff at the waiting gate. Absolutely no consideration nor any respect for travelers. Sometimes you can paid chip for a service that is not worth recommending.,FrontierAirlines,trip_advisor,['Assurance']
1767,Never fly here if you want to stay in the airport for less than a day,"If I’m being honest, I have never flown with a shittier airline. The inflight service was below mediocre and there ability accommodate for flight cancellations is close to none. Refused to pay for hotel room after cancelling 3 flights on us. Spoke to one nice member of their crew my whole time and everyone else was a straight d**khead. Please for the sake of your sanity never fly here ever.",SpiritAir,trip_advisor,['Responsiveness']
1768,One of the best (if not THE BEST) Airlines out there,"Absolutely LOVED this airline. Prices are reasonable, service is exceptional, and for the last ten years, I've flown on Delta, I've NEVER had a problem with the boarding process (of course except for my first time but I was new to flying so...). They have also done a splendid job with social distancing while continuing to give exceptional service during these times. This is the airline anyone can trust.",Delta,trip_advisor,['Assurance']
1769,Terrible airline,The flights are cheap but the flights leave very very early and it’s impossible to reach customer service. DO NOT FLY WITH THIS AIRLINE. They will screw you over and then try to say that there is nothing they can do about it,Allegiant,trip_advisor,['NA']
1770,Comfortable flight to Cozumel,Departure & arrive was in time both way. Service was good. Try to fly with Delta all the time. Thanks Delta for good service,Delta,trip_advisor,['Responsiveness']
1771,They get you there fast and easy.,"I like flying Southwest. It is best to pay for pre-check in. Then you don't have to worry about your seat. It is fair. The flights are always on time. They have never cancelled on me which is the number one reason I use them and they are pleasant. no one loves to fly but when you do you have to pay for what you get. Southwest is not the cheapest but they seem, to me, to be the best right now.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
1772,"BAD AIR LINE, DONT BUY TICKET EVEN IT IS CHEAP","The worst air line ever. They close the reception desk before 2 hours the departure of the plane. We call the number which is posted on the airport. No body helps. There are only to sell the tickets not to help their customers. They know what they did. poor management. No replacement to the ticket or other airline. changing departure time without telling your passenger. then close your gate before 1 and 1/2 hour. for domestic flight. It is cheating people and asking last minute ticket and sell our seat to others who pay more. THE WORST AIR LINE, IT LOOKS CHEAP THIER TICKET BUT NEVER SERVE RIGHT. THEY WILL RIP OFF YOU. THIS IS OFFICAIL STILLING MONEY FROM THE PEOPLE. HOPEFULLY MINISTRY OF TRANSPORTATION WILL FIGURE OUT AND COME WITH SOLUTION. DONT BUY TICKET FROM THIS AIR LINE.",SpiritAir,trip_advisor,['Assurance']
1773,garbage company,this company is crap. no customer service available. phone number is just a robot that doesnt help at all.,FrontierAirlines,trip_advisor,['Responsiveness']
1774,Schedule Changing,"We had scheduled our trip almost a year in advance with a stop in Toronto that had a layover of 1 hour and 30 minutes; however, Air Canada changed these flights and we would only have a layover of 45 minutes if all things went well. It did not, our first flight was late leaving the gate and while we arrived at the gate for our connecting flight before it left, we were told that we had been put on a later flight. To add to our disgust with Air Canada the exact same thing happened on our return flight, which necessitated us to having to stay overnight in Toronto. Air Canada blamed our travel agent with not notifying us of the changes. The requirement to go through Customs on both to and from Canada adds at least an hour and they should know that.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
1775,Another good flight at a good price.,"The flight was on time. The staff was friendly. I had an isle seat, which I prefer. I was able to read my book and was in FL before long! I use Allegiant between 1 and 3 times per year. This was my 2nd this year. All went smooth. I picked up my bag at the baggage claim and went directly to the car rental. I booked the car when I book the airline. Wish the were a little more seat and leg room.",Allegiant,trip_advisor,['Responsiveness']
1776,Absolute worst of the worst of 34 airlines I've flown,"The absolute worst airline I have ever flown in my life. The worst! I've flown 34 airlines in 30 countries over the past 20 years. This airline is unequivocally the worst of the worst! No comparison. First they lie to you and swindle you; they're a bunch of Shysters. Agents are rude, flight attendants are rude. They charge you (a lot) for virtually everything. I got charged more for my bag (a backpack) than for the flight itself!. I purchased an upgraded seat that cost 2/3rd as much as the flight, with no bags to go with it and no drinks! I mean no drinks as in I still had to pay for my water ($5.00). Seats didn't recline as they said they are ""pre-reclined!) total BS. I asked why no drinks with seat upgrade; answer"" you just paid for the seat"" so, $130.00 for a seat that does not recline, no drinks, no water and I have to pay more for my bag than the cost of the flight! Never ever again, as long as I live will I ever fly this pathetic excuse for an airline!",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
1777,"long weekend in Los Angeles, CA","going out on 4pm flight, they changed the gate and then it was delay for 2 hours. most people took a different flight as they have a flight going every hour. the only good thing was half the plane was empty after the delay when everyone switch planes. took the redeye back, on time but full plane. the cost for economy plus is a ripoff!",United,trip_advisor,['Responsiveness']
1778,Spirit Arlines Suck,"I recently flew on Spirt Airline for the first time with the daughter and granddaughter. We were taking a 1-day trip from Atlanta to Orlando for a college tour. Fly down that morning be home that evening. What started out as a one-day trip turned into a two-day trip from hell. Our return flight was cancelled after being delayed for 3 hours. Our plane sat on the tarmac for about 3 hours, they didn’t have a crew to fly the plane, they claim it was weather related. We boarded the plane sat on the tarmac for about 15 minutes and then was told the flight was cancelled because the plane hit a bird. So, the plane sat on the tarmac for 3 hours and they couldn’t figure that out before 8pm, this is just the beginning of the nightmare. We rush down to the terminal waited in line for what seemed like an hour, reach the Spirt counter only to be told they have no available flights to Atlanta until Tuesday 8/8, we were given the option of taking that flight or a refund, we opted for a refund. Scrambling to find a flight home that night everything was sold out, we were able to book a flight on Frontier the next morning at 5:30 am. We ran it several people that were in line behind us who told us Sprint booked them on a flight the next morning, “WHAT” several other passengers told us there were a few people they were put on the last Sprit flight to Atlanta that night and these were people that were in line behind us. A little upset we went back to the Sprit counter and started to complain. I guess we weren’t the only ones complain there were lines of people complaining, and the Spirt employees showed no empathy it was like oh well nothing we can do. They offered no food voucher, hotel voucher didn’t attempt to find available flights on other airlines, nothing. This $100.00 flight cost my family and I an additional $500, in flight, parking, food and if you factor in lost work time, actual cost is close to $1000.00. Lesson learned I will never ever fly this low budget, bootleg airline again.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
1779,Smooth sailing,"I paid extra for an exit row seat and had tons of leg room.Although this was a full flight I was fortunate to have a nice couple seated next to me and we had a good time discussing travels in Mexico.I had brought along a bunch of snacks because there was no food served in economy,just soft drinks.Anyway,smooth sailing all the way down to Cancun and a pleasant trip indeed.",United,trip_advisor,['NA']
1780,This Airline is the Worst! Avoid at all costs.,"If I could rate them lower than 1 I would! Took a flight from Philadelphia to Orlando. Flight to Orlando was delayed for 2 hrs 45 min. because they overbooked the flight by 40 people according to the flight attendant I spoke with. How in the h*** do you overbook a flight by 40 people! Flight from Orlando to Philadelphia was supposed to leave at 3:41 PM; however, did not leave until 10:10PM! Mechanical issues and weather did play a factor; however, it was initially delayed 1.5 hours for ""operational reasons."" If they had their s*** together and the flight left on time the weather would have not been a factor as it did not start until later in the day. The Frontier App where the boarding passes can be found when you check in only works some of the time. When I checked my bag I asked the attendant if she could print me a boarding pass because the app was not working right and she said she could but it would cost $25. So their app is a piece of s*** and because of that I owe them $25. My wife and I were given $75 vouchers each as a result of the 6+ hour delay for the flight from Orlando to Philadelphia; however, the experience was so bad that we will not even think about using them. I realize they are a discount airlines and I don't expected the amenities that one would get on Delta, United or even American but at least be organized! They truly do not care about their customers. Do youself a favor stay away!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
1781,Très bon voyage ,Aucun problème avec avancia. Vol à l'heure personnel agréable. Une vingtaine de films en anglais ou espagnol sous-titres. Repas corrects. On nous a servis un petit déjeuner dejeuner et collation sur un vol de 9h partant à 9h du matin. Lingettes chaudes pour se rafraîchir. Je recommande vivement pour le rapport qualité prix !,Avianca,trip_advisor,['Responsiveness']
1782,Three times,Three different flights to Buffalo from Baltimore three different family members three different days within the same week and a half and the flight all three times getd delayed. South West I'm done with you. Get it together. You and your delays are a discrace. Upgrade your gear. Your delays cause delays for not only you but everyone else as well. One time is fine but three different people different days but same flight time? Hmmm,SouthWest,trip_advisor,['Reliability']
1783,Coronavirus credit from Delta having used justfly to buy ticket,"I originally purchased my tickets on justfly for a non refundable ticket. Since I needed to cancel my flight, justfly.com offered to handle it for me for $75 each way. OMG. Given that Delta was offering credits through their website, I can't imagine what justfly thought that was reasonable. I waited as requested by Delta's online coronavirus response to be closer to my flight departure day. I then went on their site and easily canceled my flight for a credit I will have to use before the end of the year. Delta was easy and reasonable. Justfly was not.",Delta,trip_advisor,['Responsiveness']
1784,"Best pilot, worst mask rule",Our pilot was the sweetest lady! We so appreciated her. However- NOBODY is going to force my 2 year olds to wear a mask. We will not be flying this airline again.,SpiritAir,trip_advisor,['NA']
1785,Best-customer-experience-no-hassle-perfect-airliner !,"Southwest has been and will always be our preferred domestic airline ! Provided you plan ahead and book your tickets early, you will end up getting a fairly decent price. The good part of flying southwest is the transparency - basically no hidden fee for any bags (you have a carry on + personal item + 2 checked bags included in the ticket !!). The seats have decent leg room and the flights almost never get delayed ! What else would you expect from an airline right?",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
1786,THE WORST SERVICE I HAVE EVER HAD,In February 2021 i cancelled my trip and airlines was supposed to refund me the money as per terms and conditions mentioned in their cancellation policy!!!! No response no money since February! I have never met such an ignorance by any other airlines If you dont want to be cheated never used this airlines because they don't respect the commitments they themselves made i. the terms and conditions regarding tickets refund,Emirates,trip_advisor,['Reliability']
1787,Dec - UA935 London to Los Angeles 787-10 (#1003) Polaris Seats 5D & F,"Dec - UA935 London to Los Angeles 787-10 (#1003) Polaris Seats 5D & F On Monday, December 30, we flew United UA935 from London (LHR) to Los Angeles (LAX) on a 787-10 (#1003) in Polaris First Class, seats 5D and F. This 787-10 was a change from the 787-9, which had been scheduled to fly the route. Our seats were changed, which alarmed us, until we realized that the plane were on, was a 787-10, and a new one, with the FULL Polaris First Class cabin! Lately, we have flown this route (and this exact flight), and only had what is called Polaris Business, which I call “Polaris-Light.” This was the real deal, and something that we had not experienced, since a few flights SFO-LHR on refurbished 777's - several trips ago. We started our morning at the United Global Services Lounge (third time in 4 months), and made our way down to Gate B-47, directly across fro the Lounge. I am not sure if the plane change was perhaps due to an issue with the previously assigned one, but we were delayed in boarding, by about an hour. The Global Services rep had us checked in, and to our seats immediately, and we had all squared away. The weather was lousy at LHR, so it was not bad, that we were in interior seats. Our carry-on luggage fit easily in the bin above my seat, as did our blankets and pillows. We were familiar with the full Polaris First Class pods, though had only flown in those on the 777's, so there was a little bit of a shakedown. Also, as most of our recent flights had been in Polaris-light, we needed a moment to reorient ourselves. Full Polaris: The Seats/Pods: These seats fully recline into a 100% lay-flat bed, just like the two pods in the classes that Polaris “combined/replaced.” The “bed” is fairly comfortable, and a bit wider, than in Polaris-light, but slightly more narrow, than the old Global First Class pods. With the 1-2-1 configuration, there is full aisle access from all seats. The armrests are inside the pod shell, and can be lowered or raised, to several positions, and when lowered, more width is provided. Also, as the shell of the pod is much larger, one does not have to worry about others bumping them, when walking by in the aisles. These pods are less claustrophobic, than the Polaris-light pods, and also have good footwell space. Lighting changes – overhead light is good, and in 5D & F, fairly well-placed above the fully retractable tray table. Also, there is a side table top, with task lighting, and then a lighted cabinet, with the amenity kit, United Bose NC headphones, and a nice little mirror. The tray table – pull out/fold out from below the AVOD monitor. Not quite a jigsaw puzzle, but one does need to work with it a bit, to get the placement perfect.. Coat hanging clip in pod – convenient for landing. During takeoff and flight, the flight attendants store coats in closet. Seat/bed comfort – a bit better than the old Global Business Class units, and I recommend asking for the “mattress pad,” for a bit more cushion. Walls/partitions – Between the center seats, there is a retractable privacy wall, which has several positions, and is quite wide. These seemed to be the same width, for all of those center seats, where in Polaris-light, they alternate from small, to large, every other row.. Bedding – Polaris full Saks 5th Ave soft-product – great, and an extra contour-pillow, and mattress cover, available upon request. This soft product has been the same for all of our Polaris flights - full Polaris, and Polaris-light. Storage – Storage bins are more plentiful in Full Polaris, but still short of the old Global First Class pods, which seemed to have bins/pockets/lockers everywhere - still, and improvement over the Polaris-light pods, and the little lighted closet is very nice. General seat comfort – Good, and more adjustments, than the Polaris-light pods/seats.. A/VOD – Full Polaris has large, high-def, flat-screen monitors, but maybe not as large, as with Polaris-light, but with a higher resolution. These are touch-screen monitors, but one needs to be seated in the takeoff/landing position to reach the screen, and I have long arms. “Charging ports – Nice array of AC, USB and other connections, conveniently located in pod wall, over a small shelf. AC is USA/Universal 120V standard. Earphone plug is 1-2 prong, and is located, so that cable does dangle over one’s shoulder. My 1-prong Bose QC15 worked fine, and the 2-prong UA Bose headset (power from the second prong) was good. We did not use the United Bose earphones on this flight, but on a previous flight, I tested mine, and they worked fine, though I like my Bose QC15's better. My wife used her Bose NC Earbuds, and all worked fine for her. Amenity kit – sort of a scaled back version of the older Business FC kits. Nothing special, and a far cry from the kits once offered in Global FC. Still, OK kits. They also featured a full array of the new Sunday Riley products, replacing the Cow Shed line, no comb, which had been included for years, but they did have a little pen, unlike those on our London flights, just two months before. These kits were Star Wars themed, and the exact same as we got on the five Polaris-light flights. Seatbelts - like with the old Global First Class seats, these have a shoulder strap, to be used during takeoff and landing, and I found it comfortable. Once airborne, we had warmed, scented towels, followed by the normal United Warm Mixed Nuts. We went with the Weingut Bründlmayer Grüner Veltliner L & T Langenlois-Östereich ‘17, a nice wine, that we have now had on 5 recent, previous flights.. The wine line up was identical as on those previous flights:: Gunderloch Red Stone Riesling ‘16 Jean-Marc Brocard Chablis ‘17 - my favorite, along with the Grüner Veltliner Then, for the reds, we had: Bouchard Père & Fils Côte De Beaune Villages ‘16 Gundlach Bundschu Sonoma County Mountain Cuvée Red Wine ‘16 Hope Estate The Ripper Shiraz Western Australia ‘14 - my favorite One exception was that on our LAX-LHR outbound flight, the only pre-departure wine available, was the Camelot CA Chardonnay, which is the white wine of United Express - in a plastic bottle. No so on this flight, as the full wine list was available, as the pre-departure beverage. Our in-flight meal began about 90 mins into the flight, and consisted of: Starter - Chilled Appetizer of Turbot w/ asparagus, potatoes and bell peppers - good Turbot! Salad - Mixed Greens w/ peppers and then a side plate of Burrata and sliced tomatoes, served with dressing, and assorted breads - United’s chef must know that I am not a fan of raw bell peppers, as he/she keeps putting them on everything. Main Course: Mediterranean-style Chicken w/ couscous, almonds, raisins, apricots and butternut squash tajine - this was the same dish that we had on this flight, back in September, and we both got it, which is something that we normally do not do. The other Main Course options were: Carrot Manicotti w/ goat cheese sauce, pumpkin and fennel, which had been a let down, on a previous flight. Braised Beef Short Ribs w/ porcini mushroom sauce, au gratin potatoes, roasted carrots, celery and parsnip - we have had about 50-50 results with United’s Beef Short Ribs, with some quite good, and some inedible. Roasted Halibut w/ lobster sauce, whole-grain mustard mashed potatoes, carrots, green beans, leeks and lemon - this was what I had also ordered previously, and found it to be good For Dessert, I went with the Churchill Late Bottle Vintage Port ‘15, declining the Cheese Course. My wife chose a little cake, and a bowl of the United “Signature Sundae,” from the pastry cart, plus the LBV Port. We also declined the pre-arrival meal of: Macaroni & Cheese “Pie,” and the Hamburger Wellington. With our late departure, we arrived at LAX about 1:23 hrs late, but still had time for Immigration and Customs, to make our departing flight from T8, Gate 86B, for home to Phoenix. We usually take an earlier flight out of LHR, so it a bit odd to us, arriving at dark, and then arriving back home to PHX so late, after a very long (10:50 hr) flight. After CBP processing, we made our way directly to T8, as we were ready to just be home. The entire flight was very good, although late, and our Cabin Crew was great, as usual. As we fly this route often, we have had quite a few familiar crew members, but on this flight (maybe because of the Holidays?), all were new to us. It was nice to have the last flight of 2019 behind us, but are already booked for the PHX-LAX-LHR-SFO (our preferred airport for the USA to Heathrow route)-PHX for April - along with 26 other UA flights, for 2020.",United,trip_advisor,"['Tangibles', 'Assurance']"
1788,Terrible service with Air Canada compared to other airlines ,"I am usually patient when flying with delays etc because in a way every time you fly there is a chance something will happen and it’s part of the process. However I am so sick of AC’s dismissive attitude in comparison to other airlines. Last week I flew to Toronto from Ottawa for work, my return flight was for later that day. The total cost was $709 for this 40 min flight. My return flight got cancelled and I got a notification that I was now on the flight the next morning. I checked the AC website and there were flights that evening that I could have booked on however they were now $1000 for a 40 min flight. so I called (on hold for 90 min) and the agent said that those tickets were economy plus, not economy, so I cannot be rebooked. I booked a Porter flight home for $300. I’m so sick of this airline. Their customer service has not kept up with the fact that there are lots of other choices to fly. I am now going to get rid of my Aeroplan Amex and will go out of my way to not fly with AC anymore.",AirCanada,trip_advisor,['Responsiveness']
1789,NEVER EVER FLY THIS AIRLINE,"My family of five showed up at the airport three hours early because to the long wait time on the island. Our flight should have taking off at 4pm and it got delayed until after 9pm. This was supposed to be a direct flight to Orlando. When we were boarding the place they told us that we were going to have to stop in Miami to deboard and go through customs since Orlando customs closes at mid night. We had to gather all of our carrier ons and leave the plane, get our luggage, recheck our luggage and go back through TSA. This entire process took three hours. When we landed in Orlando there were no team members to bring the plane into the gate. We waited another 45 minutes. Once we got off the plane and went to retrieve our luggage it took over a hour for it to come out. I finally got home at 6:30am the next day. This POS airline sent out vouchers via email when we were waiting for the plane to take off in Miami for a WHOPPING $25. I only booked this flight because it was the only airline that flew direct from Orlando to St. Marteen. Next time I will just do the layover with another airline then them. DO NOT FLY WITH THEM. Spend a little more money and go with another carrier.",FrontierAirlines,trip_advisor,['Responsiveness']
1790,Great trip with my grandson,"I recently made 2 round trips to Sioux Falls SD. from Myrtle Beach SC. The return flights on the first trip were canceled and rebooted the next day. The airline quickly rebooked us and were able to keep us together. On the second trip a flight was delayed causing a major change in connecting flights. Staff was very professional and got me home on the same day. The airplane cleaning crew in Chicago has my deepest respect. They found my grandsons wallet and turned it in with everything in it. Hard to come by honest people these days. My hats off to them. Every United person I came in contact with was professional, and pleasant. Thank you so much.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1791,Save yourself a nightmare,"Had to disembark for an hour for maintenance. After about 40 minutes, they said it would be 4 1/2 hours instead of one, because they had to fly in a different airplane for us to use. They said they would provide a food voucher to use in the airport that day. But their printer wasn't working, and it took well over two hours. They also said they would email us a $50 certificate good toward our next flight. I didn't plan on using mine, because I was disgusted with Allegiant, which is a good thing, because they never sent it. When the new plane arrived and we loaded on, we sat there several minutes before the pilot told us we would not be taking off for a while, because we had no fuel (what?). He said he had been calling around for 30 minutes and had even called their corporate office in Las Vegas (what good would that do, when we were in Florida?). I was supposed to arrive in Syracuse at 6:10 p.m., but it was after 11:30. Never again. To add insult to injury, you don't get any refreshments free on the plane . . . not even a cup of water.",Allegiant,trip_advisor,['Responsiveness']
1792,Florida escape,"This trip was so fast . Starting from a quick service at the airport and then boarding and off we go. Wow. Little bit over hours later boom you are in sunny Florida. Yes that is the way to travel Cheap, fast and super easy. Pleasant flight.",Allegiant,trip_advisor,['Responsiveness']
1793,serviço ruim,"Estávamos saindo do Brasil e indo para os Estados Unidos e todos da empresa só falavam espanhol. Mesmo a empresa sendo colombiana, não éramos obrigados a saber espanhol. Tivemos dificuldade de entender algumas coisas e perguntamos várias vezes em inglês ou português e só respondiam em espanhol. Achamos um desrespeito e falta de sensibilidade.",Avianca,trip_advisor,['Empathy']
1794,Frontier canceled our flight a week before we are supposed to fly to FL for spring break,"I decided to look at my flights to make sure they hadn’t changed since the last change in time was sent to me a little over a month ago. When I entered my confirmation code, there was nothing there and at the top of the screen it said my booking had been canceled!!!!!! I called Frontier and after waiting on hold for a long time, I was told in so many words that there was a system error and our outgoing flight was canceled! How can they do this? We’re they going to let us know before we walked up to the ticket agent on the day we were supposed to fly out? I’m livid!!!! And now to try and find a flight to FL during spring break that is not ungodly expensive is nearly impossible! I always liked Frontier in the past but NEVER FLYING THEM AGAIN! This is a horrible way to do business! 😡",FrontierAirlines,trip_advisor,['Responsiveness']
1795,"NO VUELEN EN AVIANCA,  ES LA PEOR AEROLÍNEA","Compre un boleto casi casi de emergencia, me cobraron por un asiento en la fila 10 me Cobraron 52$ y no podía ni moverme, asientos súper incómodos, te cobran hasta el aire que respiras, salí de lima con escala en bogota cuando subí al avión en lima le pedí a la flight attend que me diera una manta me dijo si hay solo que la vendemos!!!!! Dije que???? Pues si señores no te dan ni el agua, porquería de aerolínea NO VUELEN EN AVIANCA",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
1796,The best economy cabin,"Everything was perfect - plenty of space, very good service, nice entertainment and a nice selection of food and drinks. So Delta is definitely one of the best options for long distance flights.",Delta,trip_advisor,['NA']
1797,Great flight back to the states.,I was so happy with this flight. First I got to check my carry on for free! Then the lady at the gate was able to change my seats so that my husband and I had the row to ourselves. There was lots of movies to choose from. We were fed two meals and multiple snacks/drinks throughout the flight. The 8.5 hours went by fast.,United,trip_advisor,['Assurance']
1798,DISCOUNT DEN A RIP OFF AND BAD CUSTOMER SERVICE,"Booked a trip for my family for April. Booked it 5 months prior to the trip. Less than 1 week after we booked, was notified one of the flights was cancelled and there were no other flights available on the days we planned to fly. Requested a refund, was given a refund of everything EXCEPT the ""discount den"" which we only purchased because it gave us a discount on said flight. Went back and forth with customer service multiple times, refused to reimburse. Now we are down $99 with nothing to show for it. Morally bankrupt company that lives by the ""letter of the law"". Very disappointed and $99 poorer. While the prices are good, the risks are high, recommend against!!!",FrontierAirlines,trip_advisor,['Responsiveness']
1799,Travelinjack,"Paid for Premium Economy received economy service and food! Definitely not worth the extra money. Chicken was inedible, served in cardboard containers. Staff treated us like we were an imposition. On the return flight from Atlanta to El Paso, my companion was upgraded to first class and I was left in economy. NEVER AGAIN, Delta!",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
1800,Amazing service and comfortable trip,"I had an amazing comfortable trip, there are plenty of movie collection old and new, multi language. Food was good, however I was disappointed that the starter I requested was already finished. Otherwise everything else was great. PS. The lemon and orange cake is my all time favorite on A380 Thank you Emirates",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
1801,Always pleasant,Allegiant Air is always a pleasant trip. The staff is always very helpful and we always arrive safely and on schedule. My husband and I have never been disappointed flying Allegiant Air.,Allegiant,trip_advisor,['Responsiveness']
1802,Family Vacation!,"I have never flown Allegiant, but tried it out for a direct flight with my 4 year old twins. Well the first flight they had me separated from my kids and when I asked to be sat next to them the lady at the gate said you should have bought your seats. I felt that was very rude. There is no free in air service. No drinks or snacks you have to pay for everything. I have paid less for my tickets and had free in air service and free carry on with other flights. Alligent Air didn’t impress me at all.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
1803,Worst company ,"The worst company they of course overbooked their flights, we have to fly to Sf and then DC. Awful!!!! Never again avoid this horrid company and no excuse",Avianca,trip_advisor,['Reliability']
1804,"OK, for 2019...",The seats are too close together for older people to navigate easily. The rest room was miniscule. Don't know how heavy folks manage! Staff was friendly and helpful Flight was on time,United,trip_advisor,"['Tangibles', 'Assurance']"
1805,On time,"Despite heavy snow, the flight left on time. As usual between Spokane and Phoenix, it was full so get there early.",SouthWest,trip_advisor,['Reliability']
1806,DO NOT FLY WITH ALLEGIANT!,"This airline is by far one of the worst airlines to use. Not only will they cancel your flight on the SAME DAY you’re supposed to be flying, they’ll also make sure you don’t receive a refund until a WEEK later. Will leave you stranded in an entirely different state. Save your money and DONT use allegiant.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
1807,Bad business all around. It should be JOKE BLUE not JETBLUE,"I took a flight from BOS to MCO. The gate agents were very slow about boarding. When we finally got on board the pilot said they had mechanical problems and we had to wait 45 mins. 45 mins turned into almost 1 1/2 hours! We found out that the mechanics didn't want to give the log books back to the pilots because they were upset that they didn't have a new union contract and they take it out on whomever they can, including paying customers! This airline overworks and underpays big time and it's starting to show especially within the customer service such as airport agents. If you are going to have a union for your pilots and flights attendants why not make sure all departments have it including customer service and mechanics! This airline should be called JOKE BLUE not JETBLUE",JetBlue,trip_advisor,['Responsiveness']
1808,Terrible experience with United airlines,It was a terrible trip with multiple delayes on each united flight (I had 3 connecting flights and all of them delayed on both ways of the round trip). I think these days all flights of United have major and multiple delays. No clear explanation and I had so much hard time to rearrange my seats. Will give a long break to my united flights. Dont use this airline these days it’s terrible. Especially for long trips.,United,trip_advisor,['Reliability']
1809,"Older Plane, Lots of Room","I recently flew from JFK to Long Beach on Thanksgiving Eve. I was giving JetBlue a shot in order to avoid the congestion at LAX. Unfortunately, that",JetBlue,trip_advisor,['NA']
1810,"Good flight , not super, but if e","I always like the pods so you can stretch out. And as it’s business class, you might think the food might be decent. But it’s not.i have cheese and crackers which are passable but even breakfast is uneatable. Why is it so hard to find a decent caterer for airplanes. Be smart and bring yourself something. At least if you’re in business, you might have a sleep.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
1811,"Very good , efficient and good care of the customers","Correct , clean , nice , as sual. Maybe the seating was not done proprely , but anyway , Emirates is always excellent !",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1812,does ANYONE know ANYTHING?,"Arrived at the airport to discover my flight had JUST been delayed on a connecting flight through Houston to Santiago de Chile; customer service advised me to come back the following day, though they could not guarantee there would be room on the next outbound flight to South America and there would be an additional charge... boarding gate personnel, when they arrived, advised me to keep my flight as there would be a 'legally allowable' amount of time for my connection AND the gates were side-by-side. I chanced it; however, by the time we landed, the gate had moved to the other side of the airport... so I made a run for it... needlessly, because by the time we landed, and the inflight crew didn't bother to share THIS detail with me, the outbound flight had also been delayed. Keep up the great work United *slow clap*",United,trip_advisor,['Responsiveness']
1813,Horrible “open seating” process,"I have been repeatedly frustrated by the “open seating” on Southwest. It leaves customers either fighting for seats, or paying extra fees to board early when adjoining seats are actually available. 1-If you want to sit with family members, or those you are traveling with, it is most effective to pay upgrade fees on EACH ticket to ensure being in “A” group. 2-Or you can take your chances sitting on your phone or computer at exactly 23 hours and 59 minutes from your flight time....and repeatedly click click click click to try to get into an earlier boarding group. Sometimes this works....sometimes it does not. 3-Of course, when boarding later, the only seats available are middle seats.....rows upon rows of only middle seats available. 4-Because of the “open seating” nonsense, earlier-boarding passengers “save” seats for others. I asked a Southwest attendant at the desk about this and he said it is NOT permitted to “save” seats for others. The entire “repeatedly click to check in asap 24 hours in advance” trying to click faster than anyone else and the seat-saving situation feels like we are immature children on a school bus. It is extremely frustrating and add extra complications to flying. I am following up with customer service about the seat-saving....and never flying southwest again.",SouthWest,trip_advisor,['Responsiveness']
1814,Horrible experience flying delta,"The flight attendants on this flight were the most condescending and rude flight attendants I have ever encountered. They attempted to bait me into an argument to get me kicked off the flight. If you ever come across Miguel as a flight attendant, don't bother attempting to be civil. He is rude and a completely awful excuse for a human.",Delta,trip_advisor,['Assurance']
1815,Guaranteed to let you down,"I have million miles on United and have 1k status. This airline is guaranteed to let you down. They will make mistakes with reservations, leave you on hold, and not correct them. They own Sfo, my home airport, and their position locks in their passengers and profits. If you can fly another major airline do it. I’ve consistently had better service on American and Delta. Happy flying.",United,trip_advisor,['Responsiveness']
1816,Lost luggage multiple times,"My grandpa's luggage was lost on both his flight here and back. We could not get ahold of anyone, and when we did get ahold of someone it was a hassle to get information from them. I am very disappointed and would not recommend Spirit.",SpiritAir,trip_advisor,['Responsiveness']
1817,Cheap and good,"We were flying home for Thanksgiving, but all of the big carriers wanted far more money, especially for a direct flight. Allegiant flew us direct at about half the cost. I have to say that they aren't as organized, don't have multiple flight options, and everything costs extra, but for the price you can't beat it.",Allegiant,trip_advisor,['Responsiveness']
1818,Emirates Experience,"I can't praise Emirates enough after I ve travelled with numerous North American and European airlines. The customer service, food quality and the overall cabin experience was excellent. The most imp. thing is I have sense of feeling if for any reason my flight is delayed or cancelled I can be rest assured Emirates will do whatever it can to make things right with min. inconvenience.. Keep up Emirates",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1819,excellent customer services and operation !!,"Hi I am Richa I have got booked my flights with emirates from new delhi to dubai and then dubai to sydney. First time I have travelled with emirates which has realy given me good quality world class good experience since the time of caling cutomer care no to book the flight very less time to pick your phone, give accurate advice at a time , they really helped me lot as my covid report has got delayed due to slow functioning of covid test result at indira gandhi international air port I was litrally crying at that time because my flight was supposed to missed bacause of delaying of covid test reports i called emirates and speak about this they really genuinely help me when i was in problem they rescheduled my flight next day and got approved and booked my flight for sydney too next day . even when my ph disconnected they have callled me back in my crisis time as i was travelling by myself and standing at delhi airport. during the flight the cleaning of plane is really good and quality standards. they very well advised about all covid guidelines and precautions an flight crew assistance, food quality over all every thing was good and excellent they understand really . During turbulence immidiately they come and speak that do not panic turbulence will be there for some time . they assisted in dubai transit also very well, clear display of gates while arriving during transit while custom clearence they clearly advised australian governmnent rules and declaration adviced perfectly and boarded me on time. also their meals are very good and quality standards . even while when i slept they not only wake me up and provided me food after when i took the flight durinng middle of the night . pilot cabin crews, airhostes all they know really very well about their job duties and professional with pleasant personalities. even when i landed to sydney and I cleared my customes and forgetten one of my small box with check in luggage while moving from the airport to qurantinne centre they have immidiatley checked and send my box with the help of officer at bus before departing the airport. which i was forgetten to collect .is a memorable experience. all staff is very much helping and assisting . the plane is also good ,sheets, pillow and all kits has been provided on time even if we need extra they provided. I always recommend emirates airline to travel internationally as I found the full cabin and airport staff is really pleasant and helping us. i give five start rating for excellent services to the emirates airlines,airport staff and cabin crews.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1820,Flying experience,"Emirates airlines are excellent, they provide a top class service. The inflight entertainment is varied and interesting and kept me busy. The food and drink was of good quality",Emirates,trip_advisor,['Responsiveness']
1821,Awe experience flying with Emirates,First class service in Economy class! More space between seats. Excellent attention from cabin crew. The best flisht company I have ever flown with!,Emirates,trip_advisor,['Assurance']
1822,Not as cheap as they want you to believe,"Better bring your wallet. If you don't realize in advance they charge you for every ridiculous thing you will be a sad camper in the end. Sure the ticket is cheap, but by the time you select a seat to sit together with companions, pay for a checked bag ( totally fine) but then end up dropping another 200$ to take your carry on with you. (99$each at the gate) the 100$ flight ended up at 400$+... this is not a damn bargain. Never again, I hope they fold up and go away. Expedia mentions it but it's at the bottom of a page somewhere. Be careful and bring extra $$$$$ 🤯",SpiritAir,trip_advisor,['Responsiveness']
1823,They should just go out of business alredy!!!! F-,"This airline is the worst, cancels flights, adds stops to one way original tickets. Should fold it up ASAP, never again",FrontierAirlines,trip_advisor,['Reliability']
1824,Beyond Expectation!,"It was my first time flying with Emirates Airline. As first timer, there were things which I don’t know what to do and where to go. I want to commend the Asian lady in the check-in area who helped me and was running with me as I was late with my flight. She did everything for me. I forgot her name I think it’s Yung, Yuang or something. It was Wednesday morning around 7:30am, 7th August, she’s in the check-in area where you get your boarding pass. She was the only Asian lady there. To you Ms. Asian, thank you so soooooo much for your help! I hope Emirates will recognize and commend you for doing such extra mile and giving great service! Thank you!🤗 I could say that Emirates Airline is really one of the bests!👏🏻👏🏻👏🏻",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
1825,Average,"The food was not the greatest and the seats were very tight and cramped. Ended up developing pain in the back of the knee. The toilets were not maintained well and did not have accessories such as toothbrush and toothpastes as i have experienced with other airlines. The reason why i bumped up the airline to 3 stars is because on my way back, my flight got cancelled due to weather conditions. The airline was nice enough to provide a hotel voucher to the sheratons along with a meal allowance. That was sympathetic of the airline to do that.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
1826,Nice flights,"No problems! On time departures and arrivals, no complaints. If you want something to eat be sure a purchase food prior to boarding. Peanuts, cookies, pretzels and something to drink. That's it folks!",SouthWest,trip_advisor,['NA']
1827,They are taking advantage of people doing this time in covid 19.,"I had no choice Due to covid 19 to cancel my trip I had planned In June of 2020. And when calling the owners of this POS airlines are crooks they are telling these airlines to don't refund customer money no matter what just plan another trip in a year time. Now they tell me with everything that's going on where can we go. The places I want to visit they don't have any fights going out. I mean on no dates. So I picked a date and time. To get a email saying that they have to change my fight and I still have until June 2021 to fly somewhere not right what so every and. I said let me talk with a ower she said owners are not taking calls Wow I mean thanks for letting me know we mean nothing to them and they have no one higher then the MOD to handle my concerns are grant me a $210. Refund I understand that I didn't opp in for refund but did I think I would loss my mother and My grandmother like wow. have a heart, or keep my Dates and times. But no because it's ok for them to cancel and send me a email letting me know that they have made changes to my time and Date but they are not Penalize. Crazy times we are living in and Its big Crooks airlines like Frontier that's Taking avantage of people. Never will do business and I will post them on my page of 10k friends to see also All over social media. #frontiertonwerstobusyforcustomers...",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
1828,Ended up paying a lot more than Southwest,"Ground Crew and Flight Attendants are great, that was about it. Rock hard seats that don't recline, skinny seats (wide aisles though, small under seat storage area, pay for baggage, pay for seat assignment, pay to use overhead bins, pay for water (yes, water), pay for exit row (with more legroom), can pay for early boarding (which they did not have a special check in line in Mesa). When all was said and done, I paid about $100 more than I would have on Southwest. That said, going from Bellingham to Mesa was much better than Seattle to Phoenix, but I won't fly this airline again.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
1829,Please give me my hat back :(,"Left my black and gray hat on a flight to Newark, went back for it within 5 minutes and they already “couldn’t find it”. If you have it I will obviously comp the shipping. Also if you do have it, the lining is very roughly sewn bc I made it and didn’t care what that part looked like, so it will not be mistaken for a high end item you can sell or return.",AirCanada,reddit,['Responsiveness']
1830,Bogota is the worst airport for physically challenged passengers needing wheelchairs.,"Generally the flights and crew are pretty good with Avianca, one of the few airlines that still accomodate economy passengers with pillows and blankets. Food is really nothing to write home about, but then, what airline is today. The bright star on this particular trip was the leg between Lima and Bogota, the flight was a fairly new Boeing 787. That is a very nice aircraft.",Avianca,trip_advisor,['NA']
1831,First time with Jet Blue,"This was our first time with JetBlue and we were very impressed. It was clean, comfortable, and the staff were very helpful. We are planning to fly to Portland in the beginning of the new year and after our experience with Boston we will be booking with JetBlue for that trip as well.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
1832,DISASTER,"Our Flight out to Vegas was flawless along with many flights I've take with Southwest in the past 20 years! Our flight coming home was delayed two hours which made us miss our connecting flight back to NY from Chicago. I guess it was due to weather which was fine. They had a hard time finding us a new flight and we ended up having to stay in the Chicago airport over night and fly home to an Airport in NYC. Our baggage situation is what was handled so pourly! The lady in Vegas said it would be going with us to Chicago and we would have to get it from baggage claim and recheck it for our new flight, no big deal. It never came to Chicago, the women working in the baggage claim area were rude and horrible to deal with. One man was super awesome and was able to help us figure things out. He said it was tagged for NYC and should be landing with us or the flight right after ours. We get to the NYC baggage claim and naturally its not there. The women working NYC baggage were very nice and helpful but said it never got retagged and would be going to Albany at some point and they had no idea where it was or when it would be getting to albany. They said once its located, it would be shipped to our home as a courtesy. Later that night Albany called and said they still didn't know where our luggage was or when it would turn up. Hoping Ill be recieving it soon. Worst 30hrs of travelling I've ever experianced and no one seemed to know what was going on or how to do their job properly. Very unorganized, which is discourging because flights are delayed and cancelled all the time for various reasons.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
1833,Online discounted excess baggage price a gimmick,Had a tough time buying excess baggage allowance online at their so called discounted price. Spent 3-4 hours talking to the reps in vain. Horrible experience,Emirates,trip_advisor,['Responsiveness']
1834,Only choice we had to the DR,"Direct flight to Punta Cana on the days we had to travel was the only reason I will ever use Frontier! They charge you for everything from bags, better seats in exit row, snacks, soda and they have no WiFi. Attendants were not the friendliest. Going back in April and flying SW!",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
1835,Awesome cabin crew!,"Great family trip from Perth to Dubai with family of 4 including 2 kids. Flight was great, comfortable and enjoyable. Cabin crew were great in particular cabin member Minja was incredible, kind and helpful and had provided incredible service which we have never seen or experienced before. Great culture and trully well done to Emirates and their fantastic cabin crew! Thank you Emirates!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1836,Two bags and great flight attendants,"I fly Southwest for several reasons- 2 checked bags, reasonable fares plus frequent sales, they fly where I like to go and they have the best flight attendants.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1837,Continue slide downhill,I travel about 20 times a year. Post covid this airline continues to go downhill. On flight 601 right now and the flight attendants somehow are still seated an hour after take off. Any semblance of service has disappeared. The last remaining duties - safety. Can't imagine the current flight attendants being any help in an emergency. Sad to see Southwest service in such dissaray.. And Southwest received $14billion + in bailouts and profitable Q1 20221? Wow,SouthWest,trip_advisor,['Responsiveness']
1838,Spirit Airlines,My 1st time flying with spirit and I must say I enjoyed the flight. The seat was very comfortable with plenty of leg room. The flight attendants were very professional and courteous. Overall excellent service and I will be flying again.,SpiritAir,trip_advisor,['Assurance']
1839,Quick trip,Flight was two hours late departing but the flight was good. The aircraft seemed new and clean. Not sure I like the loading procedures. Calling Zone 4 and 5 before Zone 2.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
1840,BEST FLIGHT CREW!,Jet Blue is the best! We flew round trip from JFK to Turks and had the pleasure of having Mary Grace as the flight attendant both ways. The entire crew was friendly and accommodating and we arrived 40 mins EARLY!!! Jet Blue is our #1 choice for flying.,JetBlue,trip_advisor,['Assurance']
1841,Saved the day!,"I made the horrible mistake of booking on Frontier to try to save just a few dollars. When they cancelled my flight, Southwest saved the day! I will not ever, given the choice, not choose Southwest. Their customer service agent took time and helped us salvage some of the day by searching for the next most available flight. We arrived on time and without any issues. As always their customer service was extraordinary. I""m sorry I didn't get the agents name in St. Louis, as I would love to give her a shout out!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1842,Delta's lack of Customer Service,"Delta simply changed my assigned seat, moving me much further back without notifying me or reducing my fare (they raise it to move forward!) I'm a longtime Delta SkyMiles & Club member but they don't care. I used to recommend Delta but going forward it's a different tune! Put them at the bottom of your airline list.",Delta,trip_advisor,['Responsiveness']
1843,Not recommended,"We Had to wait for long hours between flights, the food was really poor and the menu extremely bad. The rest of the Flight was fine. Only 23k baggage per person.",Avianca,trip_advisor,['NA']
1844,"Long haul flight . Flight attendants were pleasant and helpful, toilets were ok or better, food (kosher) was  ok.","The upgrade was brilliant, in that service and comfort were all so much better. Some of the joy was wiped away by the presence of many small (some whiny) children in that area. I love children, my own grandchildren, not everybody else's. Having flown a lot I really have only good things to say.",United,trip_advisor,['Assurance']
1845,Efficient as usual,"Short business trip. Southwest was efficient as usual, but by no means inexpensive. Except for one crew member who was trying to be efficient but showed up as a jerk, everything went well.",SouthWest,trip_advisor,['Assurance']
1846,DC Trip,I have flown United for years with generally good results. On this flight there were various delays. We did opt to have our seats bought on one leg and were very pleased with the outcome. Overall we will continue to fly with United.,United,trip_advisor,['Reliability']
1847,Very comfortable,"Flew back from Toronto to Heathrow, flight on time, very comfortable seats, we had the two front seats in premier economy where there was loads of leg room, we did not pay extra for these. A little bit fiddly to use the screen as comes up from armrest. Plenty of iPads to use at airport.",AirCanada,trip_advisor,['Tangibles']
1848,fight to cancun,Very courteous service and we were treated as if we were sitting in better than the economy section.,Delta,trip_advisor,['Assurance']
1849,Poor Communication & Baggage Lost 7days!,"I was initially booked to depart on a flight to Brazil on July 17th but due to severe weather many flights were grounded and that's when the nightmare started. We were stranded about 16hrs in the airport. Bad weather is understandable but why was there no attempt to accommodate any of us in a hotel or to somehow compensate those whose plans were totally wrecked?!?! Why were we constantly lead on by United personnel that we would be boarding our flight and be in our way if we were just patient enough? In fact we boarded and disembarked two times under the pretense of leaving but ended up only ""taking a lap"" on the tarmac or simply disembarking again. We all missed our connecting flights and had no idea how or if we would reach our destinations. Along with the rest of us, families with small children and senior citizens were forced to spend the night on the floor of the airport with nothing more than the equivalent of cookies and juice to hold them over indefinitely. Ample drinking water was provided though. Let's sum this part up as LACK OF CLEAR & HONEST COMMUNICATION and POOR ACCOMMODATION for customers waiting an interminable amount of time and missing flight connections. When I finally reached my destination 2 days after I was originally expected (to do community service in a fishing village), I learned that United had lost my luggage and I didn't receive it for 6/7 days. Not to worry, United (supposedly) reimburses passengers for expenses/purchases during those days, right? Apparently not so! Until today I have had no luck in getting assistance or compliance with this policy from customer service and my organization is out of hundreds of dollars. LIVE UP TO THE ASSURANCES YOU GIVE YOUR CUSTOMERS! I apologize for the lengthy post but this is apparently the only forum I have to address this in. It seems their only interest in customers is in selling you another ticket. So disgusted!",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
1850,"Least expensive, direct flight from Orlando, FL to South Bend, IN","Pretty, pretty good. Checked bags came out in a hurry. Direct flight makes the trip more enjoyable. Relatively inexpensive. Checked bags do not cost much more than Overhead bags.",Allegiant,trip_advisor,['Responsiveness']
1851,23-Nov-19,"Excellent service vacationing package to and from Huatulco, great service. Will book again. Certainly beats cheaper charter companies",AirCanada,trip_advisor,['Responsiveness']
1852,"good, solid experience","outbound flight was excellent, on time, was able to change seats since plane was only about 60% full. Seating is comfortable and entertainment selection is good. Return flight was delayed about 45 minutes and never told why, plane arrived to Dulles late. We were kept aware of delays with frequent texts. United does a great job sending reminder texts...almost too many. Flight attendants were profession though not terribly friendly.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1853,IM DONE WITH DELTA,"Never again. So sick of the delayed flights, poor communication. Don’t get me started on CS!! Never again!! I’ve been STRANDED on several occasions. Not anymore. Todays the last time!",Delta,trip_advisor,['Responsiveness']
1854,Experiencia agradable,Hice diferentes vuelos con Avianca ya que realicè mùltiples destinos y fueron todos agradables y còmodos. Me gustaron los aviones y en general el servicio. No me gustò el tiempo de espera en uno de los vuelos (Bogotà- Cartagena).,Avianca,trip_advisor,['Responsiveness']
1855,Disappointed when Delta changed my seat and location on the plane,"Booked my travel and selected my seats on the aisle as close to the front as I was allowed without paying. Without any notification, my seats for both flights were changed toward the back of the plane in a window seat. The flight was fine. I was told they switched aircraft and then they can reassign your seats.",Delta,trip_advisor,['NA']
1856,Weird experience with some other passenger,"This is just a rant but it was so bizarre I just wanted to share it. I bought my mom (who is older and not really good with tech for booking tickets) a ticket on Southwest for a short flight to Phoenix to visit her friend. I completely forgot to check her in and she got the tail end of the B section when I eventually did. I just went ahead and upgraded her so she could pick a seat she wanted and not have to stand too long. She doesn’t travel much by herself so I didn’t think too much of the extra cost, just wanted her to be comfortable, and didn’t even mention it to her. Well she got A1, and I just thought to myself, oh that’s cool. Fast forward to this morning and she calls me that some guy behind her said some stuff to her in a snarky way. “It looks like you’re trying too hard” or trying harder than me or something to that effect. He also told her she must let the gate attendant know she’s only a general passenger. She didn’t tell the flight attendant, so the guy comes up as she’s scanning her ticket to tell the flight attendant himself. I’ve had priority boarding a few times myself and have no clue why you would need to do that. Am I missing something, was the guy just being a douche?",Southwest,reddit,['NA']
1857,"When you don't care, fly Spirit Air!!","I understand this airline is currently having labor issues and many flights have been cancelled but recently my flight from Atlantic City to Tampa was cancelled three times. The customer service manager in Atlantic City did absolutely nothing to help me get to my destination. Eventually, I booked a flight with another airline out of Philadelphia. Bottom line here, never again.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
1858,Stuck again,Flight was delayed an hour and a half making me late for my next flight. made me check my carry on even though I've seen larger bags. Just another way to slow you down at the next airport. It seems to happen a lot. I fly American airlines mostly but periodically I get stuck with avianca. And that always slows the process. The Pereria airport is not very helpful,Avianca,trip_advisor,['Reliability']
1859,I was stranded overnight in Fort Lauderdale due to weather and customer service did not cover my overnight stay.,The customer service agent in Ft. Lauderdale rebooked my flight but did not accommodate me nor help me as he knew I was visibly upset. I could have stayed in Nassau if I knew my flight to Albany had departed. I asked the gate agents in Nassau if my flight was still there and both told me yes but neither actually checked the computer. Their lack of help cost me over $200.00 and a lost 24hrs. I wrote a complaint letter and received a credit for future travel for $50.00. Most likely I will not fly them again and as an agent I will not book them.,JetBlue,trip_advisor,['Responsiveness']
1860,Blue Basic vs. Blue - Personal Bag size,"I'm taking a roundtrip flight from JFK to LAX. I have an Ospery 32L backpack which when travelling, usually take with me as my backpack that goes under the seat. For this trip it is the only bag I'm taking. I was about to book a Blue Basic flight until I read their personal item size is 17"" L (43.2 cm) x 13"" W (33 cm) x 8"" H (20.32 cm). My backpack can be about 1-2 inches bigger (19x12x11). Does this mean I should just buy Blue instead of Blue Basic? I dont want to deal with the headache of them telling me my bag is too big.",JetBlue,reddit,['Tangibles']
1861,Excellent flight with helpful cabin crew as I needed some assistance.,"Another excellent flight. I was booked in a standard economy seat but once airborne, the cabin crew were able to move me to a bulkhead as I need extra legroom. The cabin crew could not have been more helpful. IFE and food were good and for the flight and Emirates, highly recommended.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1862,Beware of emirates.com issues when trying to reschedule your flights,"I had to reschedule my flight due to emergency situation. Emirates.com didn’t present any confirmation of the schedule change. However, the booking had gone through. Not knowing it had gone through, I retried the booking and this time it presented the confirmation. My credit card was charged twice, upon requesting a refund, they simply said bookings were valid and didn’t attempt to even call me once explaining how the booking went through without any confirmation.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1863,Una buena experiencia,"El viaje con escalas fue comodo y rapido. Las escalas fueron cortas y siempre a horario, es servicio de a bordo , sin exigencias, fue correcto. El personal cordial y los aviones comodos.",Avianca,trip_advisor,['NA']
1864,Ms.,"Good, cheap airline. Quick flights, not much room but you get what you pay for. With covid 19, there should have been social distancing procedures in effect but there were not.",SpiritAir,trip_advisor,['Responsiveness']
1865,cancelled flights for no reason,I've had two of my flights cancelled from them for no reason without email notifications. You'll end up wasting your time and extra money going with Frontier.,FrontierAirlines,trip_advisor,['Reliability']
1866,What can I say?,"My travel is booked by my company's travel department. Their delay in booking my flight resulted in only middle seats being available. I'm 6'4 and to say my trip was miserable (Houston to Narita, Narita to Guam) would be an understatement.",United,trip_advisor,['Responsiveness']
1867,Very easy & lots of leg room!,"This was one of my first times taking Avianca, and I was impressed. The flights were one time and easy to board. The airport attendants were very helpful in shifting my friends and me around so we could sit together. The planes seemed a little bit older, but that meant extra legroom for us. On the way home, our flight was not full so we had an extra seat in between. The only complaint is that they do not do online checkin so you have to wait in a pretty long line at the airport counter.",Avianca,trip_advisor,['Responsiveness']
1868,Dubai connect 8 hours waiting,"I have booked emirates airlines with 14 hours of layover in Dubai only because of Dubai Connect. There was lot of passengers waiting for visa after long hours of journey. I am traveling from YUL to DXB to COK. I have booked my tickets through emirates app and customer representative informed visa will be provided at Dubai connect office. I have waited at Dubai connect office for more than 8 hours. The receptionist at Dubai connect were not helping, atleast they should have informed us to stay in the lounge. And informed us through mail or any other option.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1869,Mixed feelings,Extended leg room seats are wonderful I'm 6.1 Cabin staff. Overworked. Harried. They canceled our return to Florida saying it was the weather. Alot of BSand we ended up spending money on a rooM. For the night. Aggravating. Checking in staff wonderful. Didn't rebook with them. Went to Spirit Very disappointed in Jet Blue. I may switch carriers,JetBlue,trip_advisor,['Responsiveness']
1870,Excelente experiencia a bordo,"Aunque avianca a veces presenta sus demoras, me encanta su flota de aviones, son modernos y brindan una buena experiencia a bordo sea doméstico o internacional.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
1871,"flight delayed, then cancelled... zero compensation","As a ""super elite 10k member' I used Air Canada for 4 consecutive flights. Each one had a cancelled flight on top of delays. The most recent AC rebooked us into a later flight, from original business into Econ... and for none of these cancellations did AC apologize or offer any compensation. After a phone call to discuss AC simply referred me to their website to do an online complaint... which involves retrieving all the flight info incl ticket number, dates, flight # etc. Something for which they say they are unable to retrieve for me. I remain extremely dubious that AC will reply or take any action or offer any compensation. Sadly as Canada's primarily airline it takes advantage of its virtual monopoly. Air Canada is an extremely poorly run airlines and has horrible customer service. Their refusal to compensate for cancelled flights is inexcusable.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
1872,My Flawless Flight on SWA,"My SWA was absolutely flawless, an on-time departure and an on-time arrival. No drama, no chaos even with all of the Coronavirus hoopla, everything went smoothly. SWA is always hassle-free & I fly this airline whenever possible.",SouthWest,trip_advisor,['Reliability']
1873,Avianca excelente servicio,"Salida a tiempo, abordo organizado y amable, atencion a bordo normal para un vuelo domestico en este pais",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
1874,"Never , ever fly  again with Emirats ","We flight from Istambul to Dubai for new years eve ... we have an connection flight in Istambul from Bucharest ... we chose emirates becuse we never flight with them ... bad decision The flight was ok with plus and minus .. but it was only 4 hours ... service was medium .... We arrived in Dubai , and we try to find out our luggage ... Here we wasn’t so lucky .... our luggage wasn’t in the plain with us ... so we go to their office to find out what is happened ... My husband doesn’t speack english , but the luggage was on his ticket ... so , a lot of explanations at 1 a.m. .... They finally understand what is happened and assure us that our luggag came with the next fight from istambul and in the morning will be at hotel , Rixos Ras Al Khaimah ... Well , was nothing like this .... I have to mention that my husband has a pace maker and in our luggage was his bood presure monitor and his ipils , vital for his life .... So , next day around 2 p.m . we ask our concierge if our luggage have arrived .. No , of cours ... they try to call emitates , explain our problem , they didn’t konw where are our luggage ... we explain that for sure are in Istambul ... the answer is “we will contact you “ ... nice . For them a healty problem is not important . We mention this at the airoprt ... we present my husband international medical passport for peacemaker ... but nothing ... Thanks to Emirates , we go to dubai for shopping .... I love shopping but not for medical issue .... So, we buy blood presure monitor , pils , chlodes because we came from -10 C and there are +30 C ..... I read on Emirates what happend of delay luggage : “Once you’ve completed the report, you don’t need to do anything else. We’re working hard to reunite you with your bags and will be in touch when we find them.” Yes , very hard ... they still working at my case .... On the other hand if I want compensation , I NEED TO GO TO AN EMIRATE OFFICE .... Nice !!!!!! So , after 36 hours of delay on 31 th of december , around noon they sent our luggage .. But , in the meantime , i try to contact emirates on facebook , asking to talk with a superior .. because we need our luugage for medicine ... but the answer was “please wait , our superior will contact you “ I present them the medical document of my husband ... but maybe , they don’t understand a medical document !!!!! Also , they told me that they try to call me but I didn’t answer !!! In normal mode I have miss call ... but doesn’t exist ! With a lot of call from me , facebook mesages and our consierge call they sent our luggages ... In all our conversation , I ask what will do Emirates to apologise ... I’m not interesed in miles and smiles ... let’s make an offert to upgrade if they want ... I have to mention that I didn’t want anyting ... ONLY TO SEE THEIR BEHAVIOR ... I didn’t sent anyting from all what we bought !!! So , I saw ... A BIG NOTING !!! I try on airport when we are leaving UAE to upgrade and present our problem .. and to pay extra ... but they try to sell me business upgrade more expensive than first class ... so ... very goood !! Now it is 22th of july ... and emirates doesn’t answer !! I try to contact theyr manager , sent all medical documents but .. no answer !!! They have my phone number , my mail ... This is only a little part of conversation with Emirates .... “We can certainly understand your frustration. Our Customer Relations Team is currently investigating on your case with all the departments involved. They'll definitely come back to you once they've completed the review. Thanks for your patience. Regards, Niimm, Emirates Social Media Team I realise a delayed bag is unpleasant specially if it includes your husband's medications. I understand that you'd like to receive a reply about your complaint at the earliest. But, our Customer Relations Team may take up to 30 days to review a complaint. They need to coordinate with all departments involved. Once they're done with their reviews they'll get back to you. Let me know if you have any questions. Regards, Wael, Emirates Social Media Team” MAYBE THEY STILL WORKING !!! AL THE DEPARMENTS !!!",Emirates,trip_advisor,['Responsiveness']
1875,Early Bird Ripoff!,Never get Early Bird Check-in! It’s a scam. Bought this for $25 to “get a better boarding position and automatic check-in” 36 hours before the flight but only got B28. Really?!? Which means 88 other people also got this and I did not really get a “better boarding position” for my $25. Even spoke with Felicia the supervisor who tried to defend this deceitful practice and said she couldn’t refund or do anything about it. I travel every week for work and from now on Delta will be my choice airline.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1876,Never let you down,"From day one, Emirates airline started not only its flights but also launched a distinguished high level service and has kept it so far.",Emirates,trip_advisor,['NA']
1877,HORRIBLE and DISGUSTING company and totally rude,Worst airline ever. Quoted me a price online. Then raised it $123. 3 hours late on both flights. Very rude people at the gate. Could care less bout their customers. Jawaan in Ft. Lauderdale Florida degraded me in front of other passengers. Talked to customer service several times. Couldn’t talk to a live person. They said they were sorry but made no contact with the rude people. Gate people had no idea what they were doing. They INSULTED me and offered $25. They r a total piece of garbage airline.,JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
1878,"Delays, missed connections....",We were delayed several time due to mechanical issues. We missed a connecting flight due to delays.When we finally landed in Chicago we couldn’t get to the gate due to another broken plane. Spent an entire day in airports. Finally arrived in Miami at 1:00 am. I will look at other airlines in the future.,United,trip_advisor,['Responsiveness']
1879,long but comfortable flight,"good flight. comfortable. Not much leg room, but still acceptable. friendly stewardess. entertainment was weak. not much to eat on board and very expensive, but all in all, a decent flight",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
1880,Worst airline in America,"Worst airline in America! Flight changed 7 times... Stranded us for 30 hours in a city we never wanted to fly out of... Booked a direct flight just to have them swap it for new flights with layovers which added 5 hours each way on our trip... Had to fight with multiple agents for the seats we paid an additional $600 for... 3 delays, 1 cancellation, 0 customer service, 0 compensation. I'd say be ashamed but let's face it, they know that their airline is simply a scam with every hidden charge you can think of along the way. If you wear a spirit uniform, know that your life is a joke.",SpiritAir,trip_advisor,['Responsiveness']
1881,Horrible airline,"This airline needs to go out of business. Me and my family's flight (5 adults and 3 children) was from Atlanta to Trenton for my 50th birthday weekend. My flight was to leave on Thursday morning, however on Wednesday night I received a text message that the flight was canceled with no explanation. Upon contacting customer service, my daughter was given a refund without them checking for an alternative flight. I was given the runaround and eventually spoke to a Sup who then booked my family on a flight going to Long Island, NY. My daughter had to pay for a flight all over again. Upon arriving to Long Island, I was then told that I couldn't get a rental because I had no returning flight to Long Island. We had to go to Trenton to pick up our reserved rental but had no way of getting there. After speaking with a manager we were allotted a travel taxi voucher to Long Island. So, I thought the nightmare was over. But on Sunday, my daughter, son-in-law, grandchildren and brother's flights were the same day and time. The flight was canceled and my daughter was told there were no flights going into Atlanta for the next 3 days (Christmas night). My son-in-law and brother ended up taking the bus to Atlanta because they had to be to work on Monday. My daughter however had no choice but to stay in NY, rent a hotel room and wait until Christmas. Now let's fast forward, on Monday my flight was to depart from Trenton. On my way to the airport I get a text that the flight is delayed. My fiance and I finally get to Trenton and waited for the next 5hrs for a plane. There was no explanation as to what was going on. I spoke with customer service and there was nothing helpful about the customer service agents. I also contacted Customer Relations and was on the phone for an entire hour and 25 mins just for the gentleman to tell me that there was nothing they can do and to come back next week if my issue is not resolved. So due to Frontier's poorly run airline, my daughter and grandchildren are in a hotel away from their family for the better part of Christmas. Not to mention our family tradition of spending my birthday together (Christmas Eve) and waking up on Christmas to cook breakfast. Frontier compensated us each with a $100 voucher for a future flight. However, my daughter paid a total of $780 for her tickets and then had to get a hotel room for 3 days totaling $676. My son-in-law and brother had to pay almost $200 for the bus. I missed a concert that my fiance paid for months ago which the tickets were $180 pp. Then on top of this the vouchers MUST be used within 90days.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
1882,Mrs,Probably won’t use Spirit again. Agent in Jamaica was ver rude. She basically told us to go piss off.,SpiritAir,trip_advisor,['Responsiveness']
1883,Horrible,"Our flight from EYW was delayed 6 hours then summarily canceled. Poor communication all the way around. Delta @ EYW requires a paper pass. While waiting to get a paper pass, one Delta gate agent mumbled, ""you think you all could have figured out you need a paper pass yesterday"". Meaning yesterday when the flight was supposed to leave. I guess the rude agent doesn't realize, we all needed a new boarding pass to get on the flight. That took forever because they were disorganized and incompetent. We had already booked a new connection from ATL but missed that because of the late cancelation. The flight from ATL to IAD was delayed 30 mins because they didn't have a copilot. We ended up in the last row having already paid for economy +. Long story short, arrived home 20 hours late. To top it off, no of received and flight miles credit for whatever reason. 1 hr on the phone resolved that. Long hold times, rude & inept gate agents and unorganized. I won't fly Delta again unless i have no choice. Oh, Wi-Fi didnt work for texting on any flight despite them bragging about it working.",Delta,trip_advisor,['Responsiveness']
1884,"They completely left me hanging and cost me $1,200 to get home","I am so frustrated with Jetblue and will never fly them again. My flight was cancelled due to weather which is fine, but they could not get me on an alternate flight for 2 more days. They were unwilling to look into other airlines or anything. So it was either wait 2 more days or spend $1,200 more to get home. I really feel let down and frankly, the service was awful.",JetBlue,trip_advisor,['Responsiveness']
1885,Everything was wonderful from start to finish,Both flights comfortable. FREE movies and TV shows! FREE non-alcoholic beverages & snacks. Pleasant efficient staff. Awesome service - love this airline!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1886,Fun way to travel,"Perfect airline to book travel with points, easy to make FREE changes when needed and 2 pieces of luggage fly FREE.",SouthWest,trip_advisor,['NA']
1887,I won't be back. They suck!,"Terrible experience! Due to 'maintenance issues' my flight was delayed so long that I missed my connection. They couldn't get me another flight until the next day. When I finally did get a flight, they ruined my checked bag (see pic). They refused to pay anything for it. I'm disgusted with myself for being enough of a sucker to buy a ticket from them in the first place.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
1888,If I can give a Zero I would,"I have never had such a bad experience before in my life. My husband and I plus our kids were scheduled to depart Belleville, IL in June. After arriving at the airport multiple airlines were being canceled. There were no weather concerns or any other issues that were addressed. We waited for hours until we were finally told we would not be flying out and there were no flights until the following Tuesday. We ended up having to wait in line for the TA to tell us we would be refunded for our trip. That has NEVER HAPPPENED they basically have kept our money. We were out travel money plus air fare. I have sent multiple emails, called many times only to be put on hold for HOURS!!! I have a screenshot of how long I was on hold with them. A total of 4 hours before I finally gave up waiting. It has been 5 months we haven’t heard anything no money has been refunded and no one has bother to contact us in regards to any of this. I will never fly with that airline again and I would highly suggest to anyone else to think twice before purchasing with their airlines.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
1889,Horrible,"Worst company. Flight about 20 times with them, each time was a catastrophy. Dont book with that company!",AirCanada,trip_advisor,['NA']
1890,Rude staff trying to sell credit cards!,The staff on the departing flight were rude and unhelpful. The was a 20 minute over the airplane sales pitch to get the Frontier credit card. Frontier gate changed 5 times in a matter of 10 minutes before take off. There were elderly people in our group and it was very hard to navigate. Luggage charges are so high it more than makes up for the cheap flight. You could fly 1st class with another airline and equal out to the same price.,FrontierAirlines,trip_advisor,['Responsiveness']
1891,Horrible,Never recommend anyone to take this was told from 4 different people before the gate everything want I get to the gate I had to pay for 4 extra bags and mask when other people had the same ones on. The bags cost me nearly 300 plus 275 for the suitcases. At that point I already wanted to switch from spirit in the first place . But Expedia also wouldn’t work with me never would use them ever again. Going to stick to my normal weekly United or American . Never any issues with them and they don’t charge me almost the same amount of the doing trips just for 3-4 bags,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1892,Great flight experience,"United airlines has a great staff, on the ground and in the air. Friendly, courteous, and looking to make your experience with United a memorable one. The seating was comfortable and plenty of room.",United,trip_advisor,"['Tangibles', 'Assurance']"
1893,vuelo familiar,"buena experiencia un vuelo tranquilo muy relajado, el servicio a bordo muy bueno, aterrizaje en los Angeles muy tranquilo, el regreso a El Salvador, igual no hay queja.",Avianca,trip_advisor,['NA']
1894,Cusco to Lima flight was very scenic,"Flew with this airline from Lima to Cusco as part of my G Adventures tour so I did not pick this airline. I know this route it is popular with tourists going to Machu Picchu. It was a very smooth flight, both ways and we got to see the amazing views of the andes mountains. Leg room was great, as the first flight to Cusco we were sitting at the very front before first class. We got a free snack too even though the flight was just 1.5 hours or else. They offered service in Spanish and English.",Avianca,trip_advisor,['Tangibles']
1895,First time - last time ,My flight was changed from what I booked - extending my travel day to 13 hours. Can’t reach a human to work out issues. (Credit card charged very quickly though). And now - when I should (by the schedule which I bought). Have been to my destination 4 hours ago. Now - with a new delay - i have 5 more hours to my final destination - then the fun of baggage claim and getting safely back to where I’m going.,JetBlue,trip_advisor,['Responsiveness']
1896,"1 cancellation, 4 delays, 9+ hour layover, arrive to destination 36 hours later than intended …","Abysmal. Terminal was not staffed up until the final boarding call in which the gate was moved 12 terminals away … after being delayed four times in total on the return trip, adding to an already 8 hour layover, ultimately ending closer to 10 hours when all things were said and done. I would highly encourage you to reconsider your partner in travel- I will not be flying with Frontier again. Worst service to date.",FrontierAirlines,trip_advisor,['Responsiveness']
1897,Horrible experience,"Traveling from Munich Germany to LAX with a connection in Detroit, MI. I was singled out for extra security and interviewed, x-rayed, scanned and frisked aggressively 3 times before my final destination....once at check-in again at the gate and again in Detriot all without ever leaving the airports. I don't know if this was a Munich issue or a Delta Airline issue, but it was a horrble experience. I was not profiled since I am a 70 year old white American male. I have travelled professionally in my career visiting over 70 countries on 6 continents and have never been treated this way before. I will certainly think twice before flying Delta airlines in the future.",Delta,trip_advisor,['NA']
1898,Upgrade list question…,URL: URL,UnitedAir,reddit,['Responsiveness']
1899,Check in was awful,"We arrived a bit more than three hours ahead of our flight’s scheduled departure. We stood in the 1K Polaris line. We were the only customers, in any line, just waiting for service. The two check in personal were so busy in conversations. Eventually one of them approached us at the 1K/Polaris desk and tried to suggest we learn how to use the check in machines in the economy check in section. Once I asked why there was a 1K/Polaris section and we were already checked in and just needed our bags tagged! She made her colleague in economy section tag our bags. Service at United ORF was AWFUL.",United,trip_advisor,"['Responsiveness', 'Assurance']"
1900,Good price and on time most of the time,Have flown Frontier many times and haven't had any problem. I've learned to use a bookbag so I don't have to pay for any bags. Or a check in bag is cheaper for the 2 of us to use if we need to pack more items.,FrontierAirlines,trip_advisor,['Tangibles']
1901,Above average,Comfortable seats. Good food/drink. Late start but made up time in air. Good entertainment. Courteous crew.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
1902,Great Customer experience,"Carmen P at Port Columbus Airport. Deserves a raise for sure. We had a mix up when it came to our luggage and she didn't notice a beat fixing our issue. Most people would have simply avoided our issue, but not Carmen; she got on the phone and provide that old fashion customer service that we no longer see these days. We salute her for helping us.",United,trip_advisor,['Responsiveness']
1903,"Value for money, but can do better on customer service & cleanliness","I have taken this flight on more than 1 occasion. United premium economy is generally comfortable with ample leg space. The food and beverage options are decent (I prefer packing my own food from the airport). They typically do a round of snacks, followed by a meal option (for premium economy) and a snack again a while later. I think they serve beverages 2 times during the entire 5hr flight. Cons: The flight attendants sometimes are pretty rude. I have not had that experience but witnessed it with other passengers (especially kids). The second thing is cleanliness - on two different occasions I have entered the seat with a stink (least they could do is use a deodoriser), but turning the fan on for 5 mins does the trick. Since I travel for business, having power is critical, but they are known to fail frequently. and If you are in the usual economy seats - even plugging it in is difficult with the space constraint. (I am 6 ft tall and hence bending over sometimes is not possible)",United,trip_advisor,"['Responsiveness', 'Tangibles']"
1904,Second to none,"Another great flight on the Airbus 380-800. Perfect boarding, fast, accurate and efficient. Delicious food. Comfortable cabin with good legroom and seat width. Only minus - blankets and headphones were brought in 20-25 minutes before landing, so you couldn't hear the last of the movie. Arrival on time.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
1905,Family,Everyone on flight was very nice & dressed nice! Previous flights on other airlines crew looked like slobs. Price was right but had to pay for seat & carryon!,SpiritAir,trip_advisor,['Tangibles']
1906,Worst food ever,"On a seven hour flight from Maui to DEN we were served what proved to be possibly the worst meals I've ever been served by an airline or restaurant. A hard cold tasteless chicken breast on tasteless quinoa. Served with the usual dry flavorless lettuce. Who serves ""salad"" with no dressing? Essentially rabbit food. The other was an odd cold pasta with a hunk of cold tofu, and more rabbit food. When I asked the flight attendant if there was supposed to be something on the lettuce, she said no, and admitted that they get a lot of complaints. Duh.",United,trip_advisor,['Tangibles']
1907,Not very good customer service ,"Deltas mobile app states that silver status flyers receives priority checking and priority boarding. It does not say it depends on the airport if they want to recognize those privileges. Delta does not honor the privileges stated on their site. If you are a silver medallion flyer, they will not give you priority check in or boarding even though the delta site shows those benefits for silver elite status members. Delta lies and does not keep their word.",Delta,trip_advisor,['Responsiveness']
1908,MiaMily carry on luggage,"Hi, i recently purchased a MiAMily carry on luggage and the dimensions are 19 x 15.5 x 11.5 against Emirates’ dimension of 22 x 15 x 8. Has anyone tried fitting these to overhead bin? Will it work?",Emirates,reddit,['Tangibles']
1909,Apple Pay - In Flight Discount,"Just got to the airport and realized I left my JetBlue card at home. I know I can use Apple Pay on board, but if I use my JetBlue card through Apple Pay, will I still get the 50% discount?",JetBlue,reddit,['Responsiveness']
1910,Top Irliner,I do travel a lot but never before with Emirates. I can highly recommend this airline. Top Service. Great leg room in economy. Food was ok.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1911,wait times on phone have been 2-4 hours every time! Totally unacceptable poor customer service.,"Worst customer service ever. Cant ever get a wait time of less than 2 hours. Have waited literally more than 4 hours even. Why don't they offer callback option?? Or hire more people?? Their planes are full with paying customers! I've had to lose flights (and money) because I couldn't change online, and the chat or messaging is never answered either. Terrible customer service.",Delta,trip_advisor,['Responsiveness']
1912,Check on US Customs Operating Hours,"Our flight on Air Canada was fine. Where we encountered a problem was after a departure delay in Vancouver we were a bit late arriving in Toronto. Unknown to us was that the US Customs Service in Toronto closed at 9 p.m. We were met at the end of the walkway by an Air Canada representative with vouchers for our motel and food for an overnight stay. The motel voucher covered the cost of our lodging but the food vouchers only covered fifty percent of the basic food costs for dinner and breakfast. Our suggestion would be for all travelers to check on the operating hours of US Customs prior to booking your return to US flight to assure that, even with a possible delay, you have sufficient time to make your flight.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
1913,Poor scheduling no respect  to clients time and wellness,"Worst experience with air Canada delays and delays, no respect to traveler time or wellness On both ways. on the first way from Toronto to Milan stopping in Montreal, for of the plane no any notice on what gate is the connection flight would be , had to look for the gate, find people and ask !! Then start hearing last call for the flight and was changing between 2 to 68 all the way on the other side. Arrived to gate , asked the attendant to send some help to 2 couples who were orderly with special needs they can’t run to make it !! The attendant asked me if they are with me ! If I know them ! When she knew that I don’t know them she said then don’t worry about them!! How is that fair?? Can anyone tell me , I insisted that I am not going in before they arrive, she told me we will close and leave you behind too !! The time between the first and second flight after more than 2 hours delay was only 1/2 hour.. I had concern that if it was that hard for me or other passengers to make it to gate!! How the luggage would make it !! I told her I have only 6 days vacation I can’t afford to have my clothes or belongings delayed!! Her answer was we can’t do nothing about it. She just gave me a business card told me if you have a complain you can call the number on the card!! This was the story I started my vacation with!! Very interesting, promising!!! Round my trip before it started. On the way back , at the checking in was asking to better be in the airport 4 hours before flight!! Why hello is on the way to the airport. Got a message that the flight was delayed two hours. They’re start the second story of spending more than 20 hours between delays changing gates. Nobody know what’s going on. There is not even a space for the plane for landing walking inside the airport for more than three hours to find the gate got a delay for four hours, and they cannot even change the flight because the bag is designated for that flight . Congratulations, Air Canada Airlines has no respect to passengers, our time , our wellness or expense of delaying service that effects on our work / family and vacation plans. There is also last of respect to airlines staff , putting their employees in such a bad position to keep apologising to clients! Also effecting on the airport crowds this is also respectful to airport reputation.",AirCanada,trip_advisor,['Responsiveness']
1914,HORROR AIRLINE,"Horrible airline, horrible customer service, impossible to talk to anyone. Con artists. BEWARE Terrible terrible terrible terrible",FrontierAirlines,trip_advisor,['Responsiveness']
1915,Happy Travel,"I fly Spirit more often than the others nowadays. Better/Fair prices! I usually check 1 bag & take a personal item (backpack). I don't try to cheat the system for even more savings. Usually quick boarding, quick safety demo, announcements with a little comedy, quick to taxi & takeoff. Then peaceful in-flight, non-disruptive beverage/snack cart offerings. Arrival is usually pleasant with quick to the gate taxiing & deplane. Relatively short wait for checked bags at the carousel.",SpiritAir,trip_advisor,['Responsiveness']
1916,Stellar Service on Air Canada!,"On August 10, 2022, my husband and I were on Air Canada flight 8889 from Toronto to Houston and were pleasantly surprised at the stellar service provided out by the two stewardesses. Both of them paid extra attention to my husband, who is wheelchair bound, and helped us place our carry-on luggage into the overhead bins. When the flight landed in Houston, they unloaded our bags from the overhead bins without even being asked, and escorted my husband to the wheelchair, making sure that he was comfortably seated. Also, I found both the stewardesses extremely polite with impeccably courteous manners. Both my husband and I thoroughly enjoyed being on this flight, reminiscent of the “good old days” of the 1960s when flying used to be a luxurious experience. Bravo, Air Canada, for bringing back civility to modern air travel.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
1917,Terrible,"Worst flight ever. Terrible airline. Very cramped and uncomfortable seats. Air Canada crams as many seats as possible to save money, without regard to customer comfort.",AirCanada,trip_advisor,['Tangibles']
1918,Good service,"Price was the lowest in the market , flight was on time , checking , flight and arrival were flawless",SpiritAir,trip_advisor,['Reliability']
1919,Airline is an airline ,I haven’t flown Southwest for many years but nothing has really changed since the last time LOL I do use their app - and definitely recommend checking in the minute it turns 24 hr before flight. I got the A section each time - I’m too cheap to pay extra for the “early check in” feature. If you get the C boarding be prepared to take middle seat LOL They do let family with young kids board plane after the seat half of the A section. I found the people at the airport check in friendly - the people at the gate friendly but on my first leg out didn’t care for the flight attendants - they were a little cranky. The rest of my flights were fine. They pass out lil bag of cookies/crackers/pretzels and a drink. You’ll need to download airstream app to view their free TV / movies using their portal - also listen to free music - that was nice. For $8 you can pay for internet service. I will use them again - I got a lot of places to go 😁,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1920,Good Prices,"This airline was always on time and it was a direct flight. It is nice to fly into smaller airports, makes it easy. Snacks and drinks are available to purchase.",Allegiant,trip_advisor,['Reliability']
1921,Worst experience,Will never flight with spirit again had an international flight from otlando to colombia after flight was delayed for 4 hours flight was canceled without any good explanation. Something happened the previous year but there won't be a 3rd time please don't flight with spirit you'll regret it sooner or later.,SpiritAir,trip_advisor,['Responsiveness']
1922,HORRIBLE!!!!!!!!! DONT FLY WITH DELTA!,"didn’t offer any food on domestic flight (LA to MI) and international flight gave the most disturbing food i have ever seen in my whole life. they didn’t even offer water! DO NOT FLY DELTA! no leg room, uncomfortable seats, THERE WERE DOGS IN THE FLIGHT WITH ME AND THEY HAD THEIR OWN SEATS! most disgusting experience of my life.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
1923,Don't trust this airline!,"In April 2021 I booked a flight for 9/23 from LGA to MYR to leave after 9pm with a return flight on 9/26. Today I received notice that the flight times had changed. When I logged in to see what the change was (usually a few minutes here or there), I discovered that my flight time did not change! Rather my flight was canceled! I was rebooked on a flight with a layover that departed at 1230! 9 hours before I intended to leave. There was no way that I could make that flight as I would be working that day. I called customer service and was told that I either had to accept the flight change, change to another existing flight or get a refund. I hung up and checked to see if I was able to get off of work on 9/23 and I was not able to. I called customer service again to tell them I would have to change the flight. The only other option for me was to postpone my trip to 9/24 and leave for a direct flight at 11:09. This was extremely inconvenient and I would have to reschedule all of my appointments for 9/24 before I landed at 1:09pm. To compensate for my major inconvenience, I asked if I could be given a free carry-on bag. I didn't ask for a refund, another flight, money or even a checked bag. I just asked for a free carry-on bag. The agent said that he had no authority to give me this request. How on earth is an agent not empowered to do something as simple as give a free carry-on bag? I asked to speak with a supervisor (Brenda #312688). The supervisor told me that I would receive a voucher via email because I had to change my flight. I asked how much the voucher was for. She could not tell me. I told her I did not want a voucher, only a free carry-on bag. She told me she did not have the ability to do this. How can a supervisor not be empowered to give a free carry-on? I then asked what the voucher was for. She said another flight. I told her I did not want another flight. She then told me that the voucher could be used to pay for a bag. This would have been acceptable, accept she could not tell me how much the voucher was for. A bag costs at least $68 one way and if the voucher would not cover $140, it would not be worth it. Again she told me I would have to wait for the email. I then asked when I would receive the email. She could not tell me. She then said that it wasn't guaranteed that I would get a voucher. She said that there was a ""50-50 chance"". I told her that this was ludicrous! She then rushed me off the line without helping my concern. Spirit has had A LOT of issues in the last few months. If this is how they treat customers, it is no wonder why. I have flown all the other airlines and the major airlines will help passengers out. Not Spirit. This company should go out of business and be done with screwing around the travel industry. This is my first and last flight with Spirit.",SpiritAir,trip_advisor,['Responsiveness']
1924,Buenos Aires,"Espaço muito bom entre as poltronas. Excelente atendimento de bordo. Um vôo tranquilo: chegamos e voltamos, isso é um voo tranquilo. rsrsrs",Avianca,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
1925,"Found my bag after another ""client"" ran off with it",Shout out and hats off to Kiki at Sky Harbor's SW baggage office (aka 'the Kiki-ster'). Another passenger did a grab 'n go with my bag because it was a similar color. I was bewildered when the carousel stopped and an employee told us that no more bags were on the flight. Kiki quickly used our information and the abandoned bag of the other passenger to find her contact information and get a message to her. Within about 20 minutes this person u-turn'd it and came back to Sky Harbor with my bag and its contents intact. Thank You ! A stressful situation resolved with much success.,SouthWest,trip_advisor,['Assurance']
1926,Flight Experience,"I traveled most of my international travel on Emirates. Always had great experience. However this time, I found crew service was not up to emirates standards. They served Pizza, and most kids, my 6 year old who is not excited to eat the dinner they offer, wanted one more pizza as that the comfort food for their age. Air hostess not only said they will not give one more, but told my 6 year old to wait for them to serve the next meal. I was shocked by they response and lack of compassion for a kids hunger. It seems like they think they are giving us free food. Emirates, please tell them they the food is paid for and we deserve right to demand. If that is not the case, please state that clearly that the food is complementary and we should bring our own food into flight. Irony is that, after 10 minutes, when I visited the crew area, I saw all crew members eating Pizza.. my kid see that and asks again for which they tell her again they dont have any and asks her to wait till they next time they are going to serve food, instead of taking to my kid to provide some options that my help her as she was hungry. Horrible and unacceptable This is the only time it happened, so I wouldn't say this airline is bad, as all my previous trips I had great experience. Emirates, please retrain your crew to make them clear that passenger has no where to go when they are in air and they have to have lot of compassion especially serving kids. Hope Emirate will address this .. Thank you.",Emirates,trip_advisor,['Empathy']
1927,90 seconds ,"Was checked in and awaiting our flight to Las Vegas we were chatting amongst ourselves, there were inaudible announcements so we moved down to the gate where there was no staff, we asked what was happening only to be told the gate closed 90 seconds ago. After paying premium for priority etc I’m shocked as to the service provided and lack of notifications for the flight. Only after they rearranged our flight did we get an electronic notification with regard to the flight. This dispirited our plans and added additional cost to our trip. The fact that the plane was still there (with the door still open) and still could have been boarded was ridiculous (the 1 minute would have saved us and Jetblue time and money) but I do understand rules are rules but we were left feeling very annoyed and can’t fathom how any modern airline does not sent notifications to passengers particularly in airports where the PA system is incomprehensible.",JetBlue,trip_advisor,['Responsiveness']
1928,International with Comfort,"We flew NAP to FRA to ORD in complete comfort. On international flights, coach just doesn't cut it and United knows how to do it in Premium Plus. I highly recommend (especially for those of us with long legs) -- comfy seats, attentive flight attendants, and great entertainment options. Only issue was -- about 5 hours in my husband asked about purchasing a snack -- and they had nothing available for purchase. They have the meals that they provide (which are as decent as airplane food can be), but sometimes you just need some pretzels or something and they had absolutely no snacks available.",United,trip_advisor,['Tangibles']
1929,Do I need to re-check lugguage when Toronto--(AC)--&gt;SFO--(UA)-&gt;Hong Kong?,"Hi all, This route only available when you are using Aeroplan points to book, not available when booking with cash. So I am not sure if I need to claim the luggage and re-check-in again at SFO. Thanks all!",AirCanada,reddit,['NA']
1930,Frontier Miles,"So I try to book a Frontier flight using my miles, but the miles account that is linked isnt the miles account showing on my statements. the miles account # that is linked show zero miles/points, cant figure out how to link the correct miles # thats on my frontier credit card to the app. FRONTIER has no phone # to call and speak to anyone HELP!!!!!!!!!!!!",FrontierAirlines,reddit,['Responsiveness']
1931,Expected so much more,For a company with claims to such high standards above the rest I expected the to be amazed in even economy seats. The best part is the entertainment they offer. The food is awful an the Yaki soba served on one flight smelt the plane out. All the food is very salty and doesn’t fair much better than the James Martin meals I’ve had on a much cheaper airline. The staff seem miserable and unprofessional and when you ask for anything it’s like it’s a chore for them. I won’t be considering them when we return in April for the formula one and will try another airline.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
1932,Southwest Airlines does not live up the the 'Southwest Promise'.,"I submitted a complaint to Southwest airlines over a week ago. Still no response. "" I took a flight from Minneapolis to Denver on June 16, 2020 to attend a funeral. This flight broke all the rules of health safety that were advertised on your website when I booked my flight. There were a few rows with 3 people, and about 20-30% of people were not wearing masks. I asked the attendants several times to please ask the people to wear their masks. They did not. I asked the flight attendants why they were not enforcing the mask rule, and they said the same thing, ""we can’t make people wear masks, we can only ask them to wear them"". I chose to fly Southwest Airlines because of the health and safety advertised in the Southwest Promise. I feel Southwest has failed to keep up their promise. Currently it is NOT Southwest policy to enforce face mask wearing. United and American airlines announced they will ban people from flying the airline if they don’t comply with wearing masks. Southwest Airlines should do the same and take their customers health seriously, live up to the Southwest Promise.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1933,Wheels Up!,"Boarding was smooth, Flight Attendant (Tessa) helped us find our seats, then showed us an un-sold seat so we could utilize the extra room - took the time to speak with us! Pilots knowledgable, left on time, snacks and beverages served, arrived on time, no problems. Everything went just like it should. Good job!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
1934,WORST SUPPORT LINE EVER!!,"I am truly disappointed with the NON SERVICE I received from Air Canada's booking agent ""Air Canada Vacations"". Endless calls and over 10 hours total on the phone trying to reach an agent is not right. Only once did I get through to a live person & then she told me she could not help me because they are not affiliated with Air Canada Vacations & transferred me to another department (which did not happen because she put me back to the start of the loop!) Countless e-mails were sent to support with absolutely no response ever except for their automated e-mails that said someone will be in contact within 48 hours (never happened). Air Canada needs to fix this because they are letting Air Canada Vacations sell their service on their behalf no support is offered for clients. I would take another carrier if given a choice. This was way too frustrating. The flights there & back was great. Our vacation was great minus the NO CONTACT FOR SUPPORT frustrations before & after the trip.",AirCanada,trip_advisor,['Responsiveness']
1935,worst airline experience in 30 yrs -stay away,"booked a vacation first class indy to bozeman every flight either late, cancelled or ""timed out"" that means crew has to stop plane and get off including pilots and then you have to get off even if your already on runway... they lost about 500 peoples bags from denver to bozeman has to put over 700 people in hotels that then booked up so people gad to sleep at the airport overnight. other passengers had worse experiences with 2 hr flights taking 14 hrs i purchased first class seats and they had to rebook me in economy every flight due to issues and to top it off if you want refund or help they have you call offshore help desk or write a letter to get anything done i have flown all my life and i have never seen such an incompetent airline such as this and i asked multiple united staff if this is common and they said this happens weekly we had no storms etc just airline that is poorly run at best united airlines will ruin your vacation lose your luggage and leave you stranded stay away its not worth the headache and getting stranded",United,trip_advisor,"['Reliability', 'Responsiveness']"
1936,NYC to Bogota,The Flight was delayed 3 hours in both directions. No explanation or apology given. The Flights with Colombia (3 taken) were on time and service is good. A better Job needs to be done on the New York route.,Avianca,trip_advisor,['Reliability']
1937,Average at best,"No business lounge in Santiago. Boarding process is a hassle with an additional security check and waiting forever in the jet bridge. Onboard is regular, nothing special. Connection in Toronto involves long walks and waiting at a security check until they open it (waiting for 30 mins at around 5 am in the morning).",AirCanada,trip_advisor,"['Responsiveness', 'Tangibles']"
1938,El mejor de los vuelos,"El vuelo que sale en la noche, a las 10 pm es el mejor para ir a Miami. Llega a las 2.30 am. Viaja muy poca gente por lo que el avión se transforma en comodísimo. Al llegar a esa hora, hay muy poca gente en el aeropuerto de Miami por lo que los trámites migratorios se hacen rapidísimo, pasando siempre por las máquinas, lo que acelera muchísimo toda la gestión. Por la misma poca cantidad de gente en el vuelo, el retiro de las maletas es super rápido. La verdad, la mejor opción!",Avianca,trip_advisor,['Responsiveness']
1939,Do NOT Take Allegiant,"Where do I begin? Allegiant was delayed two-and-a-half hours late from the 4:10PM flight I ended up taking on Thursday, July 26th. No explanation, no accurate updates with regards to boarding and departure times. No one at the gate to answer questions or find out why we were so delayed -- despite three BSO officers and two fire-and-rescues showing up without explanation. While the actual flight was fast, there was the issue with my bag that I checked onto the plane. How my bag was the ONLY one that ended up on the wrong plane from my flight is beyond me (it went to Concord, NC). It finally arrived back at my house THIS morning, and that was only after spending Friday, Saturday, and Monday on the phone with their Travel Assurance Department to explain that FedEx never picked up my bag from Allegiant in Concord when they said they did -- complete and utter lie. Apparently some of the customer service agents are completely clueless as to the difference between a FedEx shipping label being created and FedEx ACTUALLY picking up the package and it being en route for delivery when viewing the tracking information online. You deal with enough dissatisfied customers and having the FedEx their stuff back if it wasn't stolen or lost outright already, you should know how it works. And to begin with, I told them I wanted my bag put back on the plane to Fort Lauderdale and then sent to Asheville so I could have it by Friday night, AND NOT go FedEx... clearly they don't listen or care. And the fact I had to spend three days haranguing on what was supposed to be my 40th celebration trip is beyond unacceptable. Then there was the flight back on Monday, July 30th, in which we waited on the tarmac for 30 minutes before we could reach the gate and de-plane -- again, no explanation as to why. Not to mention that they were an hour-and-a-half late in giving over 100 people on our flight their luggage in baggage claim -- including the bag I bought in Asheville to bring the clothes I HAD TO BUY in Asheville since Allegiant put my luggage on the wrong plane that had ALL MY CLOTHES IN IT and never arrived to where I was staying. No one gave us any assistance as to why it took so long to even get our bags (and I thought I was going to be told again that my bag went on the wrong plane). As a result of them taking so long, I missed my train back to West Palm and ended up having to take a $70 Uber ride back home. Needless to say, I've already filed one claim to be reimbursed for the clothes I had to buy the night I arrived. I am filing another claim because they were delayed more than two hours. And there's the third claim for the delay at baggage claim that cost me to miss my train. The seats didn't bother me, nor did not having Wi-FI. But their customer service can be taking out to the back of the building and shot. Unhelpful, ignorant, and snide were at least one of the people I spoke with, who . had no idea that just because you create a shipping label doesn't mean FedEx has picked it up. I am very aware where the shipping information is listed. What does that have to do with seeing if FedEx picked it up? They have to scan the label on the package in order to confirm they did! If anyone wants to play roulette with this airline, that's your prerogative. After this, either I'm flying out of West Palm on another airline that I know has worked for me or drive. Taking Allegiant is by far the WORST AIRLINE I HAVE EVER TAKING FOR TRAVEL IN MY LIFE!",Allegiant,trip_advisor,['Responsiveness']
1940,Maiden Voyage,"Flew Avianca Brasil Miami Sāo Paulo March 28 seat 1A. Brand new Airbus 330. Excellent group of FAs, both dinner and breakfast of good quality and well served. Flat bed comfortable, noise level excellent. Clearly a notch above other airlines that fly that route (American, Latam). Price significantly better as well. Highly recommended. If they keep standards, my first choice from now on.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
1941,Worst experience ever out of 20+ years,"I am normally the 1st person to suggest flying Southwest Airlines. I have flown with southwest for over 20 years and have enjoyed the majority of my flights of my flights. I took a cruise on March 26 to to April 2nd had a great time on my cruise, Once we returned and started to head to the airport we found out that I flight had been canceled. I called to get it rescheduled they cancelled again and told me there would be no flights flying out until Tuesday April the 5th. I told them at that time that I was traveling with a person that had heart conditions and had to get home to medication they did not seem interested at all about the situation neither did they offer food vouchers hotel accommodations transportation or anything for the people that was stranded for 3 and 4 days at the airport.The day we flew out 5th, they finally sent a voucher a voucher for $250. We had to stay Saturday Sunday Monday and Tuesday because our flight was flight was so late at night. Luckily we had the money In order to stay at a hotel We ended up being out of pocket $650 more than was expected For this trip. In total they changed and canceled 3 times and we were finally we were finally able to get home on Tuesday night at 10pm. A lot of people were able to get cars but once they seen that people were getting cars and not using the airlines the car rental shot up to $1300 to rent one way. hotel accommodations went from a 150 to 300 some even higher. I believe what upset me the most is that we stayed at the hotel that has the contract with Southwest for the flight crew for the airline, we had approximately 27 combined crew and pilots at a hotel hotel ready to fly but the airport sent them back to the hotel after sitting 5 hours with no planes to fly. We finally get home on Tuesday night at 11 like I said earlier and I checked on my flight that I have leaving in June they had canceled it and rescheduled it for a later time I was finally able to get through to somebody to to help get it changed. Southwest you must do better I have never experienced anything like this in my life if this is something that is going to be a norm for your company then I will have to fly another company and also refer the hundres of people that i refer to SWA to another company.",SouthWest,trip_advisor,"['Responsiveness', 'Reliability']"
1942,Service in this sector needs improvement,"Emirates remains the most viable option to travel in DXB - SEZ sector with non stop flight in just 4.5 hrs. However, I was a bit disappointed with the service. Though it was not as bad as economy sector of Cairo- DXB sector, where luggage of almost 150 passengers failed to load. Cabin crew looked hassled and stretched out. To get a water it took quite sometime for crew to answer the call button. At the end of flight time they simply ignored all calls. It's been sometime since I travelled in economy, so don't know whether they have stopped the welcome drink. Food ( breakfast) was served at 2am, maybe because of turbulence. Polite smile might have gone some distance.",Emirates,trip_advisor,['Responsiveness']
1943,Trash airline giving garbage service just terrible,"What can I say you haven't heard, it's cheap because they can't ask for a normal rate due to their inability to do normal things airlines do. They delay everything, upcharge everything, no water on flights, it really has nothing nice worth saying except I ended up where I was supposed to........ ....... ......... Eventually. Small, gross, dingey, late, late again, just buy it and afterwards try to enjoy the crappy services you wasted money on. We were delayed from ten pm until four am, they told us first there wasn't a crew. Then they told us there wasn't a captain at 2. Really couldn't be worse, airports closed, no refunds because it's a 'maintenance' issue, entire wing is irate with the company. Never again, lesson learned. I beg you never use them and they will maybe learn how to do business. But worst company I've ever used that's it that's all.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
1944,The Most Awful Flight Experience of my Life,"My spouse and I just flew southwest from Chicago Midway to Punta Cana, DR. I rarely write reviews positive or negative but I need others to read this: Our journey began on Monday, March 28, 2022. We booked a super early 5:05 am flight so we can arrive to the resort early afternoon and get a half day’s worth of vacation. We got to our connection fine but this is where it all falls apart. We get on our plane in Fort Lauderdale only to have passengers (yes, passengers) smell something burning and alert the staff. They then send other staff there is a lot of questioning then engineers then the directive to deplane after about 40 minutes on the plane. We get off and the plane is unfit and they must fly a ‘fit’ plane in from Texas. We take off 5 hours later. We receive a 100 dollar voucher for the inconvenience. I guess that pays for our lost time at our all inclusive resort, us having to reschedule our transportation, and pay to eat and drink at an airport. When Southwest says economy boy do they mean it. Ok, this kind of stuff happens, right? Well, I’m not done. So now we our getting on our return flight at the end of vacation. We get to our gate which is absolute chaos, we are given no directors or what to expect and we are boarded on an extremely hot bus and packed in like sardines. We then get out to again no directives. Someone starts holding up a sign with numbers and again no directives. Customers are organizing the line themselves. We board the steaming hot plane and find our seats. We are rudely told to sit, that there are no open seats, etc. Then- WE SIT ON A 95 DEGREE PLANE FOR AN HOUR. We are offered no water, no comfort, hardly any info, and just reminded rudely to keep masks up. There were elderly people and small children on this plane. The kids are freaking out and the situation was dangerous for the elderly. Again- offered no water, no nothing. We finally take off only to arrive in Fort Lauderdale to find out that our Friday evening flight was cancelled and rescheduled. For Monday. April 4th. We are told it is due to weather. There wasn’t weather. What weather? Every other airline is flying. Hmmmmm…. We try to get help. The woman attending the bag recheck for connecting flights was kind and tried. There was nothing she could do and told us to go to their counter and ask to speak to a supervisor. We do. I’m greeted by an eye rolling attendee who begrudgingly went and got her supervisor. We explain the situation. They can’t offer hotel vouchers, flights on other airlines, nothing. Literally. Nothing. (Fun fact, hotels ran minimum 465 a night there due to it being a Friday during spring break vacations) We ask if we rented a car and drove it ourself would they reimburse. Nope. Mind you we are in Fort Lauderdale and need to get to our vehicle located in a timed lot back at Chicago Midway. Nope. The supervisor said since it’s weather related they can do nothing and to call Southwest Airlines Customer Service (we already did- 85 minute wait). Eventually the eye rolling attendee asked for an ID and looked up a flight from Miami to Chicago Midway for the following night. We said fine. We ended up renting a car and driving it. The flight out of Miami ended up being cancelled and from the articles I’m seeing, I wouldn’t be surprised if the original rescheduled flight on Monday is also cancelled. There wasn’t weather. Every other airline was flying. Did Southwest create its own microclimate? Our drive was over 20 hours and we did it straight through. When dropping off the rental car at Midway we went to talk to the southwest counter. It was full of other poorly treated, frustrated people. Many trying to get get home from or to their spring breaks. I wonder if Southwest realizes that many of us fly this airline because I can’t afford a surprise $2000 in vacation costs in addition to a missed day of work. This was the most aggravating and disrespectful flying experience I’ve had in my 41 years on this Earth",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
1945,Everything went exceptional well!,"For a change, travel day went perfect. No delays on either flights. A little disappointed that I could not have a Mimosa, as there was no bubbly. Most unpleasant, was the horrible airport in Providenciales. It was extremely HOT and jammed pack with people. They seriously need to look into expanding.",AirCanada,trip_advisor,['Responsiveness']
1946,Stay away!,"Spirit Air did their best to totally destroy my visit to Philadelphia for a grand daughters wedding. First, a non-stop flight from Detroit to Philadelphia was rerouted to Orlando then to Philly. Return flight same. I got no notice, my daughter did and let me know. Upon arrival at PHL my baggage was nowhere to be found. Nobody at PHL baggage claim! After two trips back to PHL airport I finally got my bag. They did attempt and did schedule a pickup with wheresmysuitcase.com. As usual, there was nobody at Spirit Baggage Office to give my bag to the driver. $150 in LYFT fares. Return trip home, one flight left 30 minutes late the next 45 minutes late. After literally hours on the phone and the $150 in LYFT fares, Spirit offered me a $50 travel voucher. Hahahahaha! NEVER, EVER WILL I TRAVEL WITH THIS TOTALLY INCOMPETENT AIRLINE WITH NO CUSTOMER SERVICE!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1947,Passport Vacation,"Taking a family vacation with an opportunity for my 6 yr. old grandson to use his passport for the first time was special. Even though SWA doesn't provide food, they allow you to bring yours on. With three kids under 12, this could have been a nightmare. But, the attendants on the flight were fun and helpful. A great and economical way to make memories with your grand kids.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
1948,Great Flight,Great comfortable on time flight. Flight staff was courteous and friendly. Would definitely recommend this flight to Nassau Bahamas.,JetBlue,trip_advisor,['Responsiveness']
1949,EL PEOR AVION Y SERVICIO - LA PEOR EXPERIENCIA-,"La verdad la peor experiencia que podes tener en un avión. Las azafatas muy mal educadas te tratan de malos modos. Los asientos tienen un grosor de 10cm, cada golpe de la pasajero de atrás o si se levantaba y se agarraba del asiento de adelante lo sacudía todo. Los asientos NO SE RECLINAN (ni un cm). No te dan NINGUN TIPO DE COMIDA , LO TENES QUE PAGAR. No tiene pantalla, para poder pasar por lo menos el rato. La verdad prefiero pagar usd 100 en otra empresa. En esta NO VIAJO NUNCA MAS.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
1950,My preferred airline,Love flying Southwest for many reasons. It's open seating policy and two free bags are always a benefit with no extra cost. This particular flight had a singing flight attendant that lightened the mood! He was quite funny (although everyone wasn't amused by him). The flight staff are super friending and professional ensuring that all passengers are comfortable. I used my drink coupons on the other flight but just knowing that you can get an adult beverage for free goes over an above other airlines. The In-flight entertainment keeps you busy during your flight (as long has you've downloaded the app prior to departure).,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
1951,Sucked! Poor manners from the staff,"Asked spirit worker’s multiple times by different people and myself about flight from Vegas to Indiana was still delayed. They assured us that our flight from Portland, Oregon to Vegas would be OK because our flight in Vegas to Indiana was delayed two hours as was our flight from Portland to Vegas once arriving to Vegas everybody that was getting on the plane from Vegas to Indiana missed their flight by almost an hour Went and talked to one of the agents and they told me there was nothing they could do about 13 hours in the Vegas airport. I asked about hotels or accommodations of such and the lady told me they do not do any of that I was a second time flyer Alone, and could not get help from anybody how to raise hell just to get a flight to Chicago. The next day will not fly a spirit ever again.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
1952,Despojo de asiento coprado con anticipacion,"Avianca hizo sobreventa del vuelo y al llegar con 2hrs y media de anticipacion con mi mama una señora de 85 años, enferma, con problemas de deambulacion nos indicaron que no tenia puesto porque habia sobreventa y ella no habia hecho prechequeo, desconozco desde cuando es una obligacion hacer prechequeo, al comprar el boleto indicamos la necesidad de una silla de ruedas y nos aseguraron que todo estaba confirmado y listo, pero quien sabe para quien necesitaban el puesto y se lo quitaron a ella, la hicieron esperar de un vuelo en el que debio irse a las 9:25 am hasta las 4 pm, no hay respeto or la gente mayor y sobretodo no hay respeto por el usuario que adquirio su pasaje a tiempo",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
1953,They Cancelled my flight via email no fault of mine!,"VERY upset, disappointed and angry! I received an email saying my flight was cancelled no longer available. Then they charged me another $80 per person to get another flight at no fault of mine. NOT happy with the changes and cost will never fly Frontier again! This was supposed to be a happy flight for my son's wedding.",FrontierAirlines,trip_advisor,['Responsiveness']
1954,Good flight but a bit pricey,"Departed and arrived on time. This was my second leg of trip home from Dallas to see Penn State Bowl game so I expected the cost to be above ave. but think that paying almost $800 for a round trip was a bit much, ( I flew American to get there). On flight from Dallas to Atlanta it was enjoyable to watch TV on the flight. Leaving AVP airport was quick and easy.",Delta,trip_advisor,['Tangibles']
1955,The Enron of Airlines...,They double charged me for 1 flight. Their customer service kept me on hold for 2.5 hours before I gave up. I emailed them and after several days they finally got back and said they couldn't do anything and were closing my case....,Delta,trip_advisor,['Responsiveness']
1956,Excelente companhia,Já viajei em várias companhias aéreas e digo sem dúvida que o serviço de bordo desta é o melhor! Tudo muito bom.,Avianca,trip_advisor,['Responsiveness']
1957,"Since I tried to book for seats 48hrs ahead, I could not do it, after few attempts seats were allocated to us.","Although we tried to book for seats within the 48hrs frame, we could'nt do it, then somehow the seats were allocated to us automatically and we were very disappointed as we were seated away from each other and a the far back of the aeroplane. We were amazed to find out that we could'nt change the seatings at the desk as the flight was fully booked. As we had booked and paid for our flights more than 6 weeks ahead. I also want to point out that the service was not good at all. There should be another way of bringing food out to passengers, getting towards end of the aeroplane, food was cold and not appetizing. I feel that there should be one trolley serving the front area and another serving the back of the aeroplane. This is my point of view, apart from that I have no other complaint, I must say I travelled on many Emirates and was amazed why I could not book the seats during the time frame.",Emirates,trip_advisor,['Responsiveness']
1958,A great low cost airline,"I love the way they board people..No selling seats.. You board in the order you check in and then you sit where you like, in any available seat.. The crew are great, friendly and they have a good sense of humor. And your baggage (up to two checked bags) and one carry on fly free!!",SouthWest,trip_advisor,['Responsiveness']
1959,United goofballs,"Typical united, delays and lost luggage. Customer service is horrible. I have flown with them for years. They just don't care anymore",United,trip_advisor,['Responsiveness']
1960,Companion upgrade for domestic segment?,I’m listed for CPU upgrade but my spouse does not have any status. Will they be elegible for upgrade or that’s only for me? I vaguely remember last time them asking me when I checked in if I wanted to remove myself from upgrade to stay with companion.,UnitedAir,reddit,['Assurance']
1961,Horrible,We spent all of our money buying tickets and hotel rental park tíquets and when the day came we get to airport 2 hours before the departure people there lies wanted to charge 85 for my PURSE and my suitcase we were told a Cary on and a personal was allowed then we get to gate where the attendant was EXTREMELY RUDE and yelled to us to move to the side due to the plane was OVER SOLD and no seats we’re available we were left stranded in an airport we do not know at 10 pm a police report was made called several times to airport customer Er service where they were ok taking the complaint the frontier people were not wanting to give a refund 🙄🙈HORRIBLE CUSTOMER SERVICE AND HORRIBLE EXPERIENCE NEVER WILL WE FLY WHITH THEM THEY DID NOT OFFER ANY HELP AT ALL,FrontierAirlines,trip_advisor,['Responsiveness']
1962,JetBlue Mint Experience,"JetBlue Mint - This was our first time and we were excited to give it a shot. In a nut shell, the staff is very friendly, and there are 2 in Mint class. By comparison American only has 1 in first class. The food was very poor- so they have to work on that. My advice is to try and get the single seat in Mint - it has a door that closes, and the double seats don't. And the price is the same.",JetBlue,trip_advisor,['Assurance']
1963,Poor check-in.,Been in line for over an hour JUST to check my baggage. This is absolutely ridiculous. No staff.,Allegiant,trip_advisor,['Responsiveness']
1964,Employee discount,"Hello everyone, my dad works for southwest. He said he can get me a standby ticket or give me a coupon code for 20% off. I took the code since I can’t risk not getting on the flight. Anyway, I’m at the checkout and can’t figure out how to input this code. Please help me.",Southwest,reddit,['NA']
1965,"Lost Baggage for a week, rude customer service and absolutely no compassion for our time and inconvenience.","United airlines is the worst airlines in my honest opinion. Our story began the night before Thanksgiving, we were delayed out of Phoenix en route to San Francisco. We came to the realization that due to the delay we would miss our connector to Toronto. We asked to have our bag removed from the plane, which wasn't scheduled to leave for another hour, because we were able to switch to a Washington Dulles bound flight. 1st problem they would not retrieve our bag, only one bag we had checked, our daughters. So finally we arrived in Toronto only to be told our bag was in San Francisco. We were actually driving to Buffalo from Toronto, so we contacted United's main office and told them our dilemma. They assured us that they would transfer the bag to the Buffalo airport. For pickup that evening at 8:30 pm. I had a friend take me to the airport that evening only to be greeted by a very rude employee who told me that the bag was in Chicago and would be in Buffalo the next morning.The next morning we went back to the airport only to be told that the bag was enroute to Toronto. We explained that we were going to be in Buffalo for four more days and needed the bag to be shipped to Buffalo like they had promised. So after countless phone calls and empty promises and back and forth trips to the airport, interrupting our Thanksgiving holiday with family, our daughter was in tears and we had to go out and buy our daughter clothes because she had parties to attend, including a baby shower. We finally received the bag a week later back in Phoenix. We had already been back for a day. I retrieved the bag at the airport and it was returned busted, wheels broken. So disappointed in this airline and I will never travel with them again. Look elsewhere before booking with United Airlines.",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
1966,Love the legroom and customer service,I love JetBlue! I feel like they're just a notch above other airlines. The snacks are great and I always feel like I'm not as squished. They're always my first choice.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
1967,Great Service! Good job on new meals! Need to Update the 767s,"I like Delta and their service but their older 767s must be updated! The seats are old and not comfortable, the carpet looks like my grandmothers and the entertainment system is very used and needs updating. The tray table was off center and the bathrooms need to be updated too. The service was perfect and the meals not bad for an airline. They are really trying to improve and I notice it each flight I take! The signature cocktail in a plastic cup was odd and probably something to do away with. I hoe Delta weathers the COVID storm as they are the best airline out there!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
1968,Right on Time and Quick Ride,I took a round trip flight to Boston out of Vegas and both flights were on time and also beat their scheduled arrival time making for a less painful travel experience. Wi-fi was also fast so wasn't bored on the flight.,JetBlue,trip_advisor,['NA']
1969,Would definitely fly Spirit Again,"Very pleasantly surprised with Spirit! Loved the seats, just the right amount of leg room and I have long legs. The seats were stationary and leaned back comfortably so you didn't have to sit bolt upright or worry about tilting your seat back and irritate the person behind you or have the person in front of you crush your knees! Staff was professional and flights went well. Bring your own snacks and download games/books/music on your phone and you will be just fine! Well worth the discounted flights in comparison to other airlines.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
1970,Fly from Meiorca to Luton,"Because that time Monarh did get bust , all travelers from old company they did come beak wit Emirates",Emirates,trip_advisor,['Responsiveness']
1971,Never again and anti British NHS,The airline has so little regard for the British NHS that they’re refusing their PCR tests in favour of private providers despite being double vaccinated . They have managed to wreck my holiday because of their refusal to allow me travel. I had previously used Emirates but never again with this shower of charlatans,Emirates,trip_advisor,['Responsiveness']
1972,Highly recommend ,"I hadn’t flown JetBlue in years, but found a good price on round trip tix to Las Vegas. This was one of my best flights that I’ve had in a while. From boarding, to the service of the personnel... to the snacks (including the help yourself fridge), and the wifi access...everything was perfect! I’m not sure why it’s been so long, but they will be my airline of choice (cost permitting of course)!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
1973,Fantastic,Overall a very nice experience. I think the Business class lounge at Warsaw airport should be improved. There is hardly any space to sit.,Emirates,trip_advisor,['Tangibles']
1974,Easy flight but tight seats,Our Allegiant flights to Orlando from PA were good. Easy flights and no problems. Just be ready for extra tight seats. Poor husband was hurting because he was seated in between two fluffy women on the way there and an extra fluffy man on the way home. Seats don't go back so we were glad that the flights were pretty short.,Allegiant,trip_advisor,['Tangibles']
1975,SW is my first choice,"I always try to fly SW and have never had any problems...as opposed to late and canceled on other airlines. It left a little late because of weather, but it made it up and SW kept me updated by text. Arrived on time with no problems at all. Flight was not too long and direct flight.",SouthWest,trip_advisor,['Responsiveness']
1976,Pleasure,We had the pleasure of a return trip four of us last week with the lovely Emirates Airline. The flight over was I'm sure a new plane very comfy clean and big! The food was very appealing and enjoyable. Coming back was also amazing could not have asked for more!. I brought home an over sized picture in a wooden and glass frame....and was amazingly in perfect condition when I picked it up. Thank you Emirates for looking after my dads proud and joy! Will for sure be travelling them again! Was not successful with the wifi....but that could have been my device!😎,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1977,First time in A380,Firstly the flight was on time and staff is very helpful and professional. I was most impressed with the interior finishing and the spaciousness including the bathroom. The aircraft handled turbulence very well. My friend had a problem with her eye and a staff with medical knowledge assisted her promptly giving her much appreciated relief. The takeoff and landing was smooth I only hope to go upstairs one day. Their service is always excellent. I would recommend this flight.,Emirates,trip_advisor,['Assurance']
1978,Summarize your flight experience or highlight an interesting detail,"3/22/22 | 2 Flights | 3/16 CLE - MCO 2h 10m & 3/19 MCO - CLE 2h 10m From CLE to MCO and back, wed to sat. Neither airports were packed both days. I had to go through TSA while my wife and sons has TSA pre-check, wasn't bad. All we had were carry-ons, didn't pay for any extra luggage. Mainly focusing on the boarding and flight themselves, its not a first class experience, your getting packed into a flying sardine can to get from point A to point B. For what it is, it works and it worked great for me and my wife and our two teen sons. I'm 6' tall, nearing 300 lbs and had the window seat both flights and I loved it. Id say the seats were good for a 2h flight but any longer, get up and stretch, see how many sprints you can do down the aisle way before being tackled by the flight marshal(not recommended). The flight attendants were very nice both flights. Sat in the emergency exit row on the way back and they will ask you if your 15 years old or older due to the obligation you have by ripping the 30lb door off in case of a emergency landing. Tips and tricks that worked for me and my famfam; -Download Spirit app to check in early -Check-in to Spirit as soon as you can 24h before your flight -Download BOTH airport apps, plan your route -Check TSA wait lines, adjust accordingly -Arrive at the airport 3-4 hours early, especially MCO, if its busy -Buy a designated seat -Sit somewhere between the cockpit and wings -Neck pillows save lives -Over-the-ear or noise cancelling headphones or even ear plugs are a must! -Chewing gum for the take off and landing -Pop a Dramamine if you get motion sickness Last thing is about rental cars/shuttle buses, if you use a third party website to get the best deal on a rental car, check the rental car's website for extremely important information like needing to have a physical copy of your car insurance declaration page, not just your insurance card, to show proof your insurance will cover the rental car. Our rental car said it was in MCO from the third party site but found out it was 15 minutes away, which worked out great because I couldn't imagine driving to MCO, cars and shuttle buses drive like their trying to run away from or dodge gators in the streets. ACHEIVEMENT UNLOCKED! Great job for having the mental fortitude to read through that. I didn't think I'd write that much. Here's some cheats you can apply to your next flight. -Take a fanny pack, I had my phones, Faux-Pro, 3 chargers with cords, Nintendo Switch, medications, and a chapstick in that sucker and no one was the wiser. Slide it on your back with your backpack over it to sneak it through to feel like your ""sticking it to the man"". -A food bag for snackies that had souvenirs in it like mugs, ornaments, light stuff that's breakable that you didn't want in your carry on. Also, eat those snackies cause airplane food is salty snacks anyways. *essentially each person can take a fanny pack and food bag to have extra storage* Finally, there was no in-flight entertainment so that rating should be stricken from the record. I entertained myself so 5/5 there.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
1979,What a perfect flight,"The service was excellent The food was good The airplane was new, clean and comfortable They got a lot of new translated movies, internet connection and even outside cameras over the plane.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
1980,Horrible Flight Attendant- will never fly Spirit because no action was taken against his harassing behavior.,"usually do not mind flying spirit. As I used to be a flight attendant for GoJet airlines I am familiar with responsibilities as a FA. While boarding the plane one of the agents was extremely rude about my bag being “larger” than the personal allowed bag, even though I was able to fly with it on my flight down to Tampa. I still had to buy another carry on bag all while she was extremely rude. On the flight a specific FA was exceptionally rude throughout the flight. Initially getting in our seats, moving/getting comfortable this specific FA (asian american male, late 20s) came up to me a barked at me for my mask to go on bridge of my nose. I did not respond except by pulling my mask that was already on my nose, higher. I fully oblige by masks and quite frankly have an immune compromised family member I see often. So I take necessary precautions but I do not believe in a FA being on a complete power trip about it and being rude. Later on during the flight my boyfriend next to me had his head down on the tray table and was sleeping, this FA tapped him on the shoulder and again rudely stated “sir are you drinking or eating...no? Put your mask over your nose” My first issue with this... no FA should be touching anyone. Specifically in a PANDEMIC. Again this FA came through during their service, I was asleep. Apparently while I was sleeping my mask was not all the way over my nose. This same FA woke up my boyfriend AGAIN WAKING HIM UP BY TOUCHING HIM to tell him to put my mask over my nose. How did this FA even know if this was a relative of mine to ask him to touch my face and put my mask up. That I could not believe. Later on I went to the restroom, and as I left again this same flight attendant scorned me that I slammed the bathroom door during a night flight. I then told him no I did not and he went on a RANT about me having attitude wearing a mask. I asked him to tell me his name since his ID badge was hiding under his apron. I took a photo of him and his ID under the apron since I know first hand that is an FAA violation. He in return would not tell me his name and continued to say he reported me to spirit for having an “attitude” about my mask. I have never experienced such an unprofessional display. Quite frankly I will never fly spirit again because of this, Its a shame because the FA’s on my flight to Tampa were such a joy and fun. This FA has such a lack of compassion and interpersonal skills and the biggest of all being a professional FA I did not fe safe being on that flight. A truly remarkable surreal experience unfortunately.",SpiritAir,trip_advisor,['Assurance']
1981,Worst Airline ,Have called numerous times to cancel the flight since they keep changing it to times we can’t adjust to. They keep hanging up after being on hold for very long periods of time. Thought the flight was canceled from one of the many previous calls. We had a voucher from them landing in the wrong city and leaving us hanging for hours for a bus to the next AP hours and hours away with no connecting flights to where we were heading. If you value your time don’t want to be put through the ringer just avoid it.,FrontierAirlines,trip_advisor,['Responsiveness']
1982,"Great in the Air, Agony on the Ground","The flight staff, air plane and ride were very good. Great service, smooth flight that was on time. Getting checked in at the airport took an agonizing 45 minutes -- and all we really had to do was check luggage. The lines were endless...",Avianca,trip_advisor,['Responsiveness']
1983,Lua de jujubas,"A empresa aérea está de parabéns por propocionar entretenimento para as crianças através da tela multimidia, além de oferecer um lanche gostoso e saudável durante o voo. Somos apaixonados por aviação e com toda certeza, a Avianca fidelizou a nossa família com o bem ofertado. Até breve.",Avianca,trip_advisor,['Tangibles']
1984,Sue,"I use Jet Blue quite a bit, up and down East Ciast. They are fine , timely and clean. Now To San Diego , another story. Old old old plane, broken seats, Brocken TVs, dirty used worn out, disgrace. October 2018 Check out age and type of planes, This one hadn’t even been a refit 🙄 I asked and plane was way old....... don’t recall.",JetBlue,trip_advisor,['Tangibles']
1985,"Indiferent flight, terrible company","Flight was ok, Nothing special at all, with an indiferent crew. Airport service is also quite indiferent",Avianca,trip_advisor,['Tangibles']
1986,No Complaints on This Flight,This flight went smoothly with on time departures and arrivals. The staff were courteous and helpful and we had no complaints.,United,trip_advisor,"['Responsiveness', 'Assurance']"
1987,HELP WITH MOBILITY ISSUES,"I did not check ""need assistance"" when I made my reservation, as I am adjusting to a decline in my physical condition. I am fighting my ""I can do anything"" attitude. I was invited to board early with a wheelchair to the door of the plane, and was assigned a better seat (row 4 instead of row 30). There was a wheelchair waiting when I arrived at DFW. Everyone was so gracious.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
1988,Southwest Airlines are the BOMB,"Best airline ever. I’ve flown several and Southwest and Delta are the only two that I would recommend. I flew American once and one time was too many. I’ll stick with Southwest. From booking to travel, the are #1.",SouthWest,trip_advisor,['Assurance']
1989,Avianca cancelled my international trip,I purchased a round trip that involved Avianca and Iberia. Hours before departure Avianca cancelled its portion of the return trip but not Iberia. Why? No explanations given. Will I ever fly this airline again? You figure it out!,Avianca,trip_advisor,['Reliability']
1990,No assigned seating,"I have never been on any airline that did not have assigned seating. My wife and I had to sit apart for the entire flight because we waited for the boarding number to be called. I will never do that again. I don't care what the boarding pass says. I am getting in line first and getting on, so we can sit together. We did that on the way back. The boarding pass said C3 and C4, but we boarded first. Learned our lesson on the way down.",SouthWest,trip_advisor,['Responsiveness']
1991,Only fly where Southwest does!,"We love Southwest! Always on time, friendly staff and decently-priced seats. I only wish they would fly directly into Toronto so we didn't have to make the hour and a half drive from Buffalo!!",SouthWest,trip_advisor,"['Reliability', 'Assurance']"
1992,Can I give Emirates more than 5 stars!,"I felt like I was on holiday the minute I locked my front door. Chauffeur driven Mercedes driver collected us from home and dropped us at the airport - really professional driver. There was bottled water in the car and a really smooth ride to the airport. The lounge at Stanstead does not compare with anywhere else in the world. Although they try their best the food is really second rate, so my advice would be eat before youg et to the airport. Not so at the Dubai end, exensive and luxurious menu and lounge, but at least you are guaranteed a comfortable seat where you can have a glass of champagne and nibbles. The flight in business class however is amazing! From the minute you arrive and are seated in your luxurious lay flat seat wiith just about everything you could wish for, large flat screen tv, great movies, any sort of beverage you would like. The cabin crew all know your name and meet all your needs. The menu is sumptuous and nothing is too much trouble. I slept really well in a comfortable bed with extra pillows that I had requested. Luggagee arrived quickly when we disembarked and a car was waiting in the Emirates car lounge to whisk us to our hotel. Another superb transfer. I would never travel any other way now and look forward to my next flight soon.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
1993,Zero in person customer service - it’s not worth flying them!,"Terrible, I should have known there would be issues when they couldn’t figure out the scanning of tickets and manually typed seat numbers at the gate… Lost luggage, delayed flights for no valid reason, no on-premise employees to rebook in foreign country, and hours waiting on hold for an out-sourced call center that can’t actually support anything other than logging a call. Awful.",AirCanada,trip_advisor,['Responsiveness']
1994,Not very happy,"Not very happy with the flight. The plane was Boeing 787 and personally I think that Airbus business seats are more comfortable. Problem: 3 hours delay (OK sometimes occur). The time to fly was 19.20 I arrive 16.45 and the assistants said that I can eat something in two small cafes. I say that I prefer to go to VIP lounge and they said to me that I could not pass border control until 19 I kindly said that I do not understand but these are the rules. When at 19 I pass passport control, and I went to lounge is closed Time to attendance until 18.30 My opinion they know that they were going to close at 18.30 and was unpolite to exit people from lounge. so 2 hours in small cafe and 2.30 hours in a chair. Finally the supposed flight time (21.52) was untruth 22.30. In Madrid business suitcases went out later on than non business priority suitcases I think that if you pay busineess (very expensive usually) is for flight but also for comfort lounge suitcases and so on So miy first experience qith Avianca was not delightful",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
1995,Bad experience,This airline is just terrible and customer service is worst. My kids flights were change from 8:45 pm to 11:45pm and as my kids made their way to the airport at 9:45pm they changed the flight again to 10:47pm and expected my kids to make it on time and all they can say is I’m so sorry. I feel like they just playing with people. This would be the last time I used spirit. Thumbs down for you,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
1996,Another great flight,"I fly SWA a fair amount, usually for short work related flights (less than 2 hours) & have had fantastic experiences. I am spoiled for having BWI as their hub and my home airport, but am always a little worried when taking a discount airline for a longer flight. I shouldn’t have been! The cabin is comfortable, the staff was amazing, the free in-flight entertainment is an added perk, especially since texting is now free. Sure you have to bring your own food and if you don’t board in A or B group you might be stuck in a middle seat, but keeping those things in mind to plan in advance, everything else is fantastic and at a reasonable price!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
1997,Great prices,I've flown on Allegiant a number of times and have found them to have extremely reasonable fares. I also like to travel out of the St. Pete airport as it's much smaller and has easier access from the parking areas to the terminal. I would definitely fly on Allegiant again and would recommend this airline.,Allegiant,trip_advisor,['Reliability']
1998,DO NOT FLY SOUTHWEST,I had 4 flights on Southwest Airlines in the last two weeks and none of them left on time. When we did arrive on 3 flights we sat waiting for the gate to open up. I'm currently writing this on my last flight waiting for an hour for the gate to open up. You will never get anywhere on time if you fly Southwest so fly anyone else. Southwest is struggling to get to a mediocre level at best.,SouthWest,trip_advisor,['Responsiveness']
1999,Great flight for us and our dog,"It's worth it to us to drive to Toronto (from Cleveland) to take an Air Canada flight to Paris, which we do at least twice a year. The airport staff is friendly and helpful, the airline staff is professional. It is inexpensive to take our dog as baggage and as far as we could tell, she had a fine experience. There's a dog-specific area to walk and relieve your dog before the flight. Compared to U.S. airlines, Air Canada is far away better. Often less expensive, as well.",AirCanada,trip_advisor,['Assurance']
2000,"Overbooked me and kicked me off flight, offered no compensation and lousy replacement flights, very rude ticket agent","They overbooked the flight and wouldn't let me board because I was 4 minutes too late to check in. The gate agent was rude and argumentative, refused to apologize or even just be polite about it, and I had to wait over an hour for them to get me a flight out of an airport 90 minutes away 3 hours later, that included a 4 hour layover. They would not provide any compensation whatsoever, not even the $45 it cost me to get to the new airport. The nickle and diming is ridiculous too, they charge ~$70 for a CARRY ON bag and make you pay for water on the flight. First and last time flying Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
2001,Sept - UA3897 Chicago to Knoxville EMB-145 (#N11119) E+ Seats 18C & D,"Sept - UA3897 Chicago to Knoxville EMB-145 (#N11119) E+ Seats 18C & D On Saturday, September 28, we flew United Airlines flight UA3897, from Chicago O’Hare (ORD), to Knoxville McGhee Tyson (TYS), on a EMB-145 (#N11119), operated by Tri-State Air, dba United Express, in E+, seats 18C & D - Exit Row seats. Originally, we were scheduled for a CRJ-200 (N17146), in seats 8C & D, operated by Air Wisconsin, dba United Express, but things changed. With the new ship, we were able to get moved to the Exit Row seats, on the EMB-145. Both the EMB-145 and the CRJ-200, are our least favorite planes in the United/United Express fleet. On our previous ORD-TYS flight, back in June, we flew an EMB-175, in First Class, and find that a much, much nicer aircraft - especially in FC. We had landed at Gate C-24, a few minutes late, and had to make our way to Gate B-18 (moved from B-19), in an hour. The walk was easy, though I did not stop to photograph the lighting in the tunnel between the C and B Concourses this time. We arrived, with time to spare, so popped into the United Club in B, for a glass of wine. We then made our way to B-18, for boarding. The weather had not improved, but it looked as though we would get out on-time, just into the rain and gloom. We boarded on-time, and before Group 1 due to our status, and took our seats in the Exit Row. We like these, as on the EMB-145, they provide extra legroom. Boarding before Group 1 has advantages, and one needs those on an EMB-145, as there are overhead bins only on the starboard side of the plane - no bins on the port side, at all, so everyone has to use those above the C & D seats. Now, the EMB-145 is configured 1-2, for the entire cabin. The aisle is also about 2"" lower, than the level that the seats are on, so a “step-up.” Add in that the overhead bins (and air duct on the port side) hang low, one is very likely to bump their head, getting into, or out of the seat. We fly EMB-145's too often, and I still hit my head, about every other flight. Because of the small fuselage, the curvature cuts into legroom from the side, on the A and D seats. In our case, my petite wife swapped with me, and took the window in 18D. With the lousy weather, and the fact that the wing obscures most of the view from Row 18, there was no reason to not trade places with her - no photography on this flight. Also, and I have encountered this on other UAX EMB-145's, the Exit Row window shade is only half length, and this one would not fit down into the slot, or go up, so was stuck in the middle of the window. No big deal, as there was nothing to see outside. If there is a bright spot on the EMB-145's, it is that on the starboard (C & D) side, there are only two braces for the seats in front, so the width of the underseat storage is a bit wider, than on some larger planes. Now, that is the ONLY bright side. Note that the distance from the floor, to the seat bottom in front of you, is much less, than on a larger plane. Also, the limited overhead bins are shallow, and their opening not very large - not much will fit. Note also, that unlike on many types of aircraft, the overhead bin doors drop down, and do not lift up. This fools many, who are not used to these ships. My wife’s small, wheeled briefcase will not fit in the overhead bin, because it is about ½"" too thick, but will fit under the seat - but just barely. My small briefcase will fit in the overhead bins, with just barely enough room to fold my blazer, and place it atop the briefcase. The overhead bins are very tiny. On this flight, there was one passing of the beverage cart, down the very narrow aisle. With our status, we would have gotten wine/alcohol at no charge, but declined, and especially as we were in the Exit Row. We did try a new snack, Pretzel Twist, but were not impressed. The flight was fairly smooth, and we never did get much clear sky, and picked up more clouds, near TYS, but luckily no rain, as we still had a drive into the mountains. We arrived about 15 mins. late, at Gate 7, but with no connecting flight, this was not an issue - our driver monitored the flight closely. The gate crew at ORD was very good, and the flight attendant, was quite friendly. We were almost on-schedule, so other than the plane (the CRJ-200 would have been almost the same), we had a nice flight.",United,trip_advisor,['Tangibles']
2002,Lima to Cusco,"Easy website to use, the airplane was very nice and clean, service was very good. Flight left on time and arrived on time We flew at 5:15 am.",Avianca,trip_advisor,['Responsiveness']
2003,always great,my flight was at 630 pm usually by that time most flights are behind schedule. not only did we leave west palm early but we arrived to ny 25 min. early.everyone is always very nice. it was very comfotable. love my tv!,JetBlue,trip_advisor,['Responsiveness']
2004,"Good Airline for quick, short flights only","One pays for everything unless you have an Allegiant Air credit card. With that you receive Priority Boarding and one Free drink (cocktails included!) but you will still need to pay for luggage (carry-on, checked), seating choice (otherwise you are given a random seat usually between other flyers), and offered beverages/food items (hot beverages-coffee/tea never served inflight). Seats do not recline and personal space is limited. A quick flight less than 3 hours is doable.",Allegiant,trip_advisor,['Tangibles']
2005,Not First Class,"Same product different day. Never recognized by any employee for platinum status. Probably 5-6 opportunities to do it. Run out of beverages, how is that possible? Unreliable internet in 2020? Not good",Delta,trip_advisor,['Responsiveness']
2006,Dissapointed,"We are on a pilgrimage to Holy Land, our agent already book a group of 41 of which 3 on a business class. We were told by the our travel agent to come early and we will check in as a group. The Emirates Supervisor (despite of us telling her it's a group) she said, your tickets are economy and your have to use the electronic kiosk. Bearing in mind that most of travelers are above 60 age and have issue with technology.. What is so disappointing to say the least, that we were all so excited to start our pilgrimage together but we all had separated seating. A few pilgrims has to pay more to seat together??The computer just in discriminately separated us, husband and wife, father and son, sisters. It's not a 3 hours flights but a 10 hours flight. What i]was event more disappointing, one of your checking staff knew about the group of 41 and also there were so many spare seat at the back of the plane",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
2007,"Seat allocation , poor","Seem to take delight in mixing up all the economy seats so cannot sit next to spouse, just irritates passengers and leads to disruption, would expect this from Ryan air on short flights, but not from major transatlantic carrier.",AirCanada,trip_advisor,['NA']
2008,Worst experience,We have travelled with spirit for over 5 years and today D.avid Sulli.van trates us extremely bad. Representative was rude and used a very angry tone with us.,SpiritAir,trip_advisor,['Responsiveness']
2009,Flight not cancelled - just delayed,After boarding they announced a mechanical issue with the plane and had everyone deplane. They offered to rebook flights. I waited to see if the flight would be cancelled. Flight was not cancelled and we left 3 hours later. I prefer a delay over cancellation. And JetBlue did everything possible to not cancel the flight.,JetBlue,trip_advisor,['Responsiveness']
2010,In flight cabin crew was outstanding.,"The flight left early, which from JFK is a miracle in itself. The in-flight crew was outstanding and accommodating. The plot kept us informed well in advance of the impending turbulence that we encountered.",Delta,trip_advisor,"['Reliability', 'Assurance']"
2011,Flight to Miami,"Legroom, individual chair screens, flight attendants ram into passengers arms when walking in aisles with trolley",AirCanada,trip_advisor,['Tangibles']
2012,3/5,Flying from Philadelphia to Las Vegas was a five hour flight and the seats were very uncomfortable! I’m not sure how other airplanes are but the table in front was so small I couldn’t even fit anything on it and there was barely any foot room. The whole plane was filled so I couldn’t really move without bumping into the next person. Sitting in the front or back will not matter because all the seats are the same and there’s no extra leg room from what I saw. Online when picking seats you can request for extra leg room but when I got onto the plane I didn’t see where there were seats with extra leg room so I’m not sure if that’s a gimmick or not. Overall I give the plane 3/5. I don’t like flying because it makes me sick but my trip was awesome and I would go again. The plane ride just sucked really bad. But the views were great!,FrontierAirlines,trip_advisor,['Tangibles']
2013,Do flights get cancelled if they have a low number of passengers?,"I'm suddenly worried about one of my trips! Do they cancel flights that are going to have a low number of passengers? I bought a super cheap ticket in mid-april from CVG to LGA (and then back in like 24 hours lol). It wouldn't ruin me if the first flight was cancelled (It would be a bit sad), but I have work and a school event the day after I get home and it would be very messy if it got cancelled. What kinds of things contribute to a cancelled flight? Should I be worried about it?",FrontierAirlines,reddit,['NA']
2014,Terrible,Got on a flight from puerto maldonado to lima which stopped in cusco. The was the first of 6 legs back to australia. As it was only supposed to be a quick stop we were to remain on board. After half an hour there was an announcement in spannish and people started getting off. We asked them what happened and were told that there was a problem with the plane. We got off. Nobody met any of the passengers to explain so we went to departures. We managed to be first in a line and were told we'd be able to catch a another flight to lima shortly to meet up with our connecting flights. He disappeared for half an hour so we missed that flight so all the others as well. When he come back he kept mixing up our flights so didn't understand what we needed. Eventually we got his manager and were promised flights home 24 hours later. After a total of three hours he come back with an itenery totally different. Because they were so slow the flights were booked out meaning another 12 hour delay. Meanwhile there is a massive line behind us. Avianca might be fine when everything is going well. As soon as there is a problem they are not equipped to deal with it. I would never fly with them again. Their flight staff are ok but ground staff are unprofessional and poorly staffed and equipped.,Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
2015,Worst airline company ever,They canceled the flight and when I asked for a refund the man just kept repeating the 24/7 policy rule they have and offered a credit that I didn’t need because I had already bought another ticket and got my son home. Never again so I’m just out my money I spent on my ticket.,SpiritAir,trip_advisor,['Responsiveness']
2016,No respect for our service men and women,I am absolutely taken a back by the way southwest treats our service men and women. I will never fly southwest again! At the very LEAST they should be allowed to enter and exit the plane before civilians.,SouthWest,trip_advisor,['NA']
2017,Does this not mean that both my fights are delayed?,URL: URL Thumbnail: URL Images: 	 URL,FrontierAirlines,reddit,['Responsiveness']
2018,Super cheap far,"We flew round trip to Savanna Georgia. It was $75 round trip per person. Great flight, short and plenty of room. We highly recommend them if you travel light.",Allegiant,trip_advisor,['Tangibles']
2019,Horrendous!!,"Terrible rude service by the airport!! I was charged $100 by the employee by the gate for my suitcase because although it fit into the box ""you can't stuff it in like that"" ridiculous! I'm killing myself that I didn't think of taking a pic/video for proof.",FrontierAirlines,trip_advisor,['Responsiveness']
2020,TV not working,"JetBlue service as usual was very good. The extra legroom is greatly appreciated. However I look forward to using their TVs. Alas they were not working on this flight. Bumme,",JetBlue,trip_advisor,['Tangibles']
2021,Change of itinerary ,"I reserved a flight at 9 am, and they changed the departure time at 6:40 am without noticing and without me having the chance to decide at what time were more convenient for me, from 9 am to 6:40 it’s a lot of difference and they charge if i change to another flight 🤧 which makes no sense since i didn’t buy a ticket for 6:40 am, it was for 9 am Terrrible airline. I don’t even know how to describe it. Always changing itineraries, delaying everything, it sucks Don’t recommend it at all",SpiritAir,trip_advisor,['Reliability']
2022,Bad customer service - contradictory answers,"Summary: Because of a passport issue, we were unable to travel on our booked flight, but were not told that until the day before the flight. We were then told we could use the ticket up to a year, and the fee for changing the flight ($300 each) would be waived. We then made 4 different calls to Delta about rescheduling, and each call contradicted the previous one. We are now at risk of losing $1900. Contacted Delta	Date	Experience 	March 17, 2019	We booked our flight to Prague, to leave Sept. 2 2019, and return Oct 1, 2019, and provided our passport numbers as requested. 1	Sept 1, 2019	When we tried to check in online, we were told that one of our passports wasn’t valid. We called Delta and were told we couldn’t travel because the passport would expire only 2 weeks after our return, and 3 months were required. This was the day before the flight – way too late to do anything about it. When we asked if we could fly anyway, and take the chance that we could persuade Czech customs to allow us to enter the country, we were told that could only be done at the Check-In desk at the airport, and we had to go there. 2	Sept 2, 2019	We spent $80 for a car to JFK, but the Check-in agent told us there were no exceptions, and we could not travel. She gave us a corporate number to call. We called the number from the airport, and were told we could reschedule before March 17 2020, and travel before September 2020, and they would waive the #300 fee. She was noting all this in our record, she said. We spent another $70 to get home. And of course renewed the passport, which took several weeks. Because of health issues, we couldn’t travel again until 2020. 3	Feb 16, 2020	Reversed the information in call #2. We called Customer service to reschedule the flight for September 2020. We were told: •	If it were a domestic flight, we could book before March 17 and travel before September. •	Because it was an international flight, we had to travel before March 17. This was the opposite of what we had been told previously. She confirmed it with her supervisor, then gave us a corporate number to call. 4	Feb 18, 2020	Reversed the information in call #3. We called the corporate number, and were told the information Customer Service had given us was incorrect. There was no information in our record from the call in September. The agent (Touriya) said: •	If it were a domestic flight, we had to book before March 17 and travel before March 17. •	Because it was an international flight, there was no requirement for the travel date, other than in 2020, but we had to book before March 17. She said repeatedly she was noting this in our record (we could hear her typing). We should call the same corporate number again when we had decided the exact dates and flight. 5	Feb 24, 2020	Reversed the information in call #4. We called the corporate number to change the flight. The agent (Holly) said Touriya had given us wrong information, and there were no notations in our record: •	If it were a domestic flight, we had to book before March 17 but could travel later. •	Because it was an international flight, we had to book and travel before March 17. •	We asked if an exception could be made in the circumstances, and she contacted “her ticket agent,” who said the September dates were “too far out”, and we had to travel within 45 days – first she said commence before 45 days, then she said the travel had to be completed within 45 days – by May 1.",Delta,trip_advisor,['Responsiveness']
2023,Pleasant experience with Avianca (again) !,"I used Avianca previously 3 years ago to get to Colombia from Europe, back then my experience was also pretty good. I just didn't know what to expect this time, having seen the terrible reviews here soar, and also taking into account the post pandemic world. However, I must admit my return MAD-BOG flights with Avianca were quite pleasant, let's just summarise quickly: 1. Going to Colombia, the food service was very average. We got pasta, tomato sauce and cheese, a cake and drinks. The follow up hot food just before landing was also very poor. On the way back however, there was a hot meal service, with a choice (I went for chicken with rice, the cake was nice and looked homemade). Just before landing there was also a hot breakfast, with fruit salad, again followed by drinks. 2. Planes were punctual, clean and staff were friendly. 3. I had ZERO problem with my baggage etc, as opposed to many people writing here. Now, this point is very important I believe. You should make sure you book your flight with the baggage allowance you need to travel with. I only had a 10kg wheelie bag and backpack, so size S was enough for me. I do not quite understand how so many people here end up having issues with paying extra for their bags, unless of course they end up bringing more baggage than they paid for? I have also seen some people being pulled over in MAD for having an oversized cabin baggage, and you know what? THEY SHOULD. There were people bringing what literally looked like a large camping bag, you could put your tent inside, completely oversized for cabin luggage and acting funny and surprised when they were told this is not right. All in all, I would fly Avianca again. As you can see, sometimes the food is better on a way back (or perhaps just in my case), obviously flying is a bit more challenging post-Covid and you have to pay attention you know exactly what it is you're paying for. However, my flights were all on time, staff are friendly, I could even get a refill of some white wine as well :) (yes, they serve water, tea, coffee, selection of wines, coke and juices now!) and to be fair this is quite reasonable for flying economy I guess. I wouldn't be put off by all the frustrated reviews here, from what I saw most of them are related to baggage or rebooking issues, and I think the baggage problem is mostly due to people not paying attention, certainly what I observed. If you know what you're doing and you are prepared, chances are, you're going to be just alright. Enjoy!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2024,Jet Blue's Customer Service Plan is Full of Lies,"Every leg of our trip (except 1) was significantly delayed. On the way home from an international flight our plane was delayed, so we switched to an earlier flight It was also delayed and we were stranded at JFK. These were not weather but all controllable delays, including mechanical issues and even running out of gas! The Jet Blue customer service plan said: JetBlue will offer reasonable overnight hotel accommodations in a local airport area hotel. However, $250 is not a reasonable amount for a hotel near JFK. We spent $400. I even submitted a hotels.com search showing nothing 270 and below with shuttle service. That included 1 star hotels. JetBlue will offer ground transportation to and from a local airport area hotel. We were not offered ground transportation. Had we been offered that, we could have widened our search or looked for a hotel without a shuttle and maybe found an cheaper option. JetBlue will provide the Customer meal vouchers of $12.00 including taxes and fees. We were not offered a mean voucher and spent $21 on breakfast. The wouldn't even give us that. In total they offered us $250 and $100 in a voucher that has to be used within one year, which is basically $0 because I will hesitate to fly Jet Blue again given that they can't keep their planes running even close to on time and don't honor their promises and it's nearly impossible to talk to anyone directly who has any power to help. They used to be my favorite airline. Now they are my least favorite.",JetBlue,trip_advisor,['Responsiveness']
2025,Spend your money/time with another airline,"My flight was supposed to leave phl at 6:00 am... it was delayed to 6;00 pm. Than to 8:00pm and than canceled... I rescheduled a new flight for the next day at 12:30 they added a 1 hour delay in Ohio( no big deal right) but then delay that flight to 840 pm.... never will I use them again... no regards or compensation for other peoples time... never again, pay the extra money at another airline",FrontierAirlines,trip_advisor,['Responsiveness']
2026,on time and direct flights,Love their direct flights and smiling attendants. Their flights also tend to be on time. It's my airline of choice,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
2027,Amazing flight from ATL to JNB!,"My family and I went to Johannesburg, South Africa in September 2019 and we had a wonderful time! The flight service on Delta flight 200 was great. The food was nice, the views were amazing, and we really enjoyed it. The flight attendants were very nice and helpful for any questions we had. We had our return flight from JNB to ATL on Delta flight 201 about 11 days later and it was also great. It even arrived about 45 minutes ahead of schedule! That was awesome, especially since we flew for about 15 hours nonstop halfway around the world! Look forward to flying with Delta again in the future and I definitely would highly recommend the flight from ATL to JNB for anyone thinking about South Africa or the return flight for anyone thinking about the US.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2028,A Quirky Budget Ride,For those of us not ready to buy bouijee airline tickets - Spirit is a basic airline that offers what you would expect at the price and it is still worth it for most of us trying to save money.,SpiritAir,trip_advisor,['Tangibles']
2029,Delta did not take me to the place I paid for,"Weather delay caused me to miss my connection in Minneapolis. My wife and two children were set to arrive in Cedar Rapids, IA 5/11/22 at 1030pm. They had us stop in South Dakota to wait for a storm to go away in in Minneapolis. This caused us to miss our connection. Their offer to us was a flight THREE days later. My family of four had no place to stay, no transportation, no food, and the we did not have the medicine for our special needs son to last an extra 3 days. Keep in mind we needed to go a driving distance of about 5 hours. They offered nothing to help accommodate this unacceptable solution. We ended up flying to Des Moines instead, where my father in law drove two hours to pick us up.",Delta,trip_advisor,['Responsiveness']
2030,Terrible Customer Service,"I arrived at the airport two hours early for a domestic flight. Unfortunately something happened with the airport conveyor belt which made the agents stop taking baggage until a k9 dog came to sniff each bag in. This was totally not Spirits fault as it affected every airline. However, this delay caused me to miss my flight and spirit told me over the phone that I forfeited my flight and all my money as I am stranded in the airport with my 3 children. They would not rebook me or try and accommodate me in any way because they said their system hadn’t been updated with the info of the situation that happened at the airport with the baggage. I then walked over to the customer service desk to see if someone could help me in person. I spent an extra 45 minutes in that line because the only employee that was attending customers decided that she hadn’t take a break and just walked away from her post without having someone to cover. She honestly didn’t even call anyone to try and cover, she just walked off making the wait on the customer service line even longer and causing some of those customers to miss their flights. Finally, I spoke to one lady that was able to help and I wish I remembered her name, but overall this company’s policies do not help the customer in any way whatsoever! Had that employee not come and helped me, I would have been out of my flight and money. About a year earlier I had another Spirit flight but I got covid the day before. I called them and let them know and they said they couldn’t do anything. This was when covid guidelines were still in effect. On other words, you couldn’t travel covid positive. I lost all my money for that flight and was never able to recover it. I will NEVER fly Spirit again!",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
2031,Great price for a quick trip!,"My husband and I decided to take a last minute trip because we are very busy during the summer (pool builders.) We decided at 4pm to go to Vegas and by 8:30pm we were on a flight with Allegiant. They had a great deal for flight, hotel, and car for a week for 2 people for $1,400. We couldn't pass it up. The flight attendants were fantastic and the flight was what you would expect. The plane looked to be in great shape. I would not hesitate to book another flight with Allegiant.",Allegiant,trip_advisor,['Responsiveness']
2032,Rapid Reward Program not so Rapid,"I was all set to book a flight for my daughter for Christmas. Prices were higher than usual because of the time of the year but I had points, and the agent on the phone said even though I was slightly short of points, I could buy 3,000 for $60 to meet the requirement. I said I'll do that, let's go ahead and book, but they said I had to wait until the purchased additional points showed in my account. By the time they were there, the number needed increased. How many times would this happen before I got the ticket? I now am out $60, it's non refundable, but I can use the points in the next 2 years...hardly helps when I wanted the flight this year. I'm so disappointed. I did complain and they'll take my grievance to their monthly meeting. There should be someway to hold a ticket while you are waiting for the points to be credited to your account so you aren't spending money for nothing. I had to put in a false date of travel because we weren't able to travel.",SouthWest,trip_advisor,['Responsiveness']
2033,Always pleased with Delt Airlines flights.,We flew economy as usual and were very happy with the flight. We arrived a few minutes early and the flight was smooth. They had a very good selection of free movies and music. Our luggage was waiting for us. They have a very good frequent flyer mileage program.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
2034,Checked baggage robbed; invalid vouchers,"Frontier employees ransacked my checked baggage, stole $150 running shoes from there, and then issued me a $100 voucher and full baggage refund as a resolution not to legally pursue the situation. However, upon attempting to use the voucher that states it expires December 2099 (12/99), I was told the voucher has $0.00 on it. A whole year later, still trying to unscrew this situation.",FrontierAirlines,trip_advisor,['Assurance']
2035,Arrogant,The absolute most arrogant flight crew (airborne waiters and waitresses) I have ever experienced. Ride and arrogant doesn’t begin to describe this crew.,Delta,trip_advisor,['Assurance']
2036,Viagem de ida agradável.,Meu primeiro vôo na vida foi esse. Me senti confortável e seguro. Teve um lanche modesto porém quentinho e na medida pra ocasião.,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
2037,Canceled flight without reason,"They canceled the flight without a reason, wouldn’t reimburse us the fund. We ended it but new ticket with United airline. Please don’t use them because you are wasting your money and have to rearrange everything",FrontierAirlines,trip_advisor,['Responsiveness']
2038,Frontier airline passenger assistance,Frontier airline passenger assistance (customer service professional whose job entail to help and assist travelers). This one was rude & very unprofessional She refused to check in her computer why our boarding pass wasn’t showing our TSA pre-check. She stated that if she checks there was a fee of $25.00 for each passenger. When I asked her for her name she refused to provide her name and flipped her I.D. (Making it impossible to view her name).,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2039,Dreamliner sounds good,"This was a Dream liner and I flew on one of these last September, so I am assuming that it was newer or had not flown as much as this one. The legroom is pretty standard and so is the catering, and the entertainment was the same as the flight over to Canada a fortnight earlier , so I was familiar with it and had indeed already watched some of it. The windows have touch control so you can lighten or darken them by stages which is very useful and was a great advantage when you want to see out but also want to block some of the suns glare. This was a night flight and the sunset was on one side of the aircraft. The staff were efficient, polite and helpful and as I didn't sleep I noticed that they regularly came round the cabin with bottled water. All in all this flight was comfortable enough and smooth.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2040,Good- but need wider business class seats for longer routes like dubai to europe or USA,Highly recommend - Wider seats for business class.its too tight for guy like me who is 6 feet Mattress is good idea-its makes it comfortable to sit Table on the side looks good but frankly is a waste-you can reduce that table size-narrow it and wider the seats..,Emirates,trip_advisor,['Tangibles']
2041,The Long Road Home,"Travelling London, Dubai Auckland it was never going to be an easy journey - we knew, we had done the reverse only 4 week prior. We chose Emirates because we have flown them before (to Australia) and really liked their service and what felt like extra roomy seats. This is a grueling two flights and the great entertainment, service and food help. We paid this time to select our seats - wouldn't spend the money again as in actuality, it made no difference. There are never enough toilets on a plane and one does have to wonder what is on the floor at toward the end but otherwise, all things considered, Emirates did good.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2042,No Aeroplan points for economy flights,I have been an Areoplan member for many years and typically fly Air Canada when I can to collect points. I was disappointed to learn that points are not awarded on economy fares. How can Aeroplan be called a Rewards Program if you have to buy points. So much for brand loyalty. Thanks for nothing Air Canada & Aeroplan.,AirCanada,trip_advisor,['Tangibles']
2043,Aeroliena Low Budget,"Servicio low budget de muy baja calidad, sin claridad en cobros adicionales cuando los boletos son comprados por medio de terceros",Avianca,trip_advisor,['Tangibles']
2044,From the best of airlines to the worst garbage,"I have been someone who has been flying JetBlue for the last 21 some odd years. I used to love love love flying with them. They had the best snacks, IFE, and drinks. I knew once they had dropped the Terra chips and coke it was downhill. This flight didn’t have hot water so they said it was either sinks and toilets. Folks at JetBlue, transcon flights are premium routes. Especially a morning flight coffee is a must. JetBlue is going down and I don’t think they’ll ever bounce back. I like United way better. The big 3 is doing everything to improve the little guys aren’t doing it for me.",JetBlue,trip_advisor,['Tangibles']
2045,Spirit stole money from me.,An error on the Spirit website that doesn’t recognize bundled tickets as having baggage included caused me to pay a second time to add baggage to my flight. Their system then showed me I would be receiving a refund of $37 because of a difference in price. Instead I was charged $95 for baggage. Both of these are clearly problems with the user interface of the website and the edit page not collecting the correct information about reservations. Spirit refuses to refund my $95 despite this problem being their fault.,SpiritAir,trip_advisor,['Responsiveness']
2046,Dont waste your time -  the worst airline,"They cancelled our flight and told us that they are going to pay for the hotel and give us food vouchers and also a voucher for a next flight. They did not do that, they didnt give us anything and when we tried to use our voucher for a next flight it did not work, we call and talk to a supervisor and she said that the only way to redeem our voucher is to pay more than the actual cost of the flight, it makes no sense if a flight is $100 the only way to use the voucher is paying $800 WHAT? please this airline is the worse and they dont want to fix or help any problem, dont believe in any word that they say.",SpiritAir,trip_advisor,['Responsiveness']
2047,Horrible frontier flight services. Never travel,"We had a direct flight from Cancun to EWR and the flight was changed with a 1 stop flight in Orlando with 12 hrs layover and no communication about flight change..we reached Cancun airport and we get to know about it there. At the airport frontier kiosk person at Cancun mentioned call customer service and customer service says speak to kiosk person.what the hell ? Now we just boarded the Cancun to Orlando flight and there no one is ready to help us on what our accomodations is , what is the next step .just playing ping pong . horrible staff , no communication skill .there manager Edwin just disappeared instead of helping us.and now they say no hotel",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2048,Flight functions broke down while we were in flight. I was scared. Several Issues with the service.,"I have never had a worse experience with any company before this. The people on my flight (230 passengers) were scared, angry, and disrespected by the employees on multiple occasions. We were boarded onto the plane 20 minutes after the time we were supposed to leave (10 am). We were never told it would be late, we were told it would be on time. Also, this was after the flight had already been pushed back from 8am to 11am. Once we were boarded, we were told that the systems needed to be reset and that it would take five minutes. 20 minutes later, we were told that the whole plane would be need to resented and it would last no more than 30 minutes. We ended up waiting on the flight for three hours! It was hot, all they did was serve us warm tap water. Finally, our flight began. The flight attendant was funny, but he was cussing around children in his jokes. The flight probably lasted about 30 minutes until the captain said “stop the refreshments” and the flight attendants hurried to put things up and get in their seats! One of them, very nervously, told us that “we are having mechanical issues so we are going back to Atlanta.” Everyone was quiet, we were scared! When I asked a flight attendant if we would get a new flight to our destination, he turn and snapped and said “What?!” I repeated my question and he said, “We don’t know what the problems are right now, so we are just trying to land safely!” After that, I was nervous. Once we landed, safely! I was told that only the auto-pilot went out by the captain on the speaker, however other workers told the passengers that all systems went out and the captain was “flying blind”. They wanted to try and fix the plane. We received different times and conflicting emails about when our flight would be rescheduled to. After an hour, we were told it was canceled and that the plane is broken. The manager who spoke to us snapped at us many times. She argued with the customers. She walked away when we got the message that the “flight was canceled” but we had not been told anything. We were asking questions and she was so annoyed that she just held up her finger at the customers. They told us where to go for our luggage (station 6), but it was broken. So then they told us a new place to go for our luggage (station 2). Then we were told it was being used for a flight that landed on-time. So they moved us to another place for our luggage (station 1). Then we found out that they were planning on sending out all the other flights luggage before ours. Finally, they told us to go to station 7, after 3 hours! When we began receiving our luggage we were cheering! During the 3 hour headache to get our luggage back from this scary flight, we attempted to be compensated. We received a $10 meal voucher per passenger, a refund for the flight, and $50 per passenger to reschedule a flight, but ONLY with frontier. I will never reschedule with frontier. The staff rolled their eyes at us, laughed at us, and pointed at us. I understand the situation was very stressful, but we were never told “I am sorry.” The staff was not helpful. To speak with a person from frontier to be rebooked or to receive a refund, the line took 2 hours. They do not have a customer service phone number, only a live texting chat that was broken down. There is no way to contact frontier unless you are in front of their faces. Many passengers needed a hotel, because they traveled from another state and frontier would not provide that. They would not pay for our travels. The passengers that rebooked a flight with frontier at 6am the next morning had their flight cancelled too. We arrived at the airport at 5am. We left the airport at 6pm. They only gave us $10 for the overpriced food at the airport when we were there for 11 hours. We ended up spending over $1,500 to book another flight and more for transportation and food and we were never compensated.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2049,Delayed flight compensation,"My flight with united from us to canada was delayed and as a result- I would've missed my connecting flight so l was rebooked to arrived approx 18hrs later. As a result, I extended my hotel stay by a night, missed work and paid for additional transport to and from the airport. At first, gate employee said that I would be eligible for compensation, but after l've filed for one- it was denied citing 'safety measures' according to the airport staff employee at that time. My next question is, where to go from here and best action to get compensated?",UnitedAir,reddit,"['Responsiveness', 'Assurance']"
2050,If I could give zero stars I would. You can't possibly be this bad.,"If I could give zero stars I would. You can't possibly be this bad. Spirit online customer support is without question the worst I've ever seen. Nobody speaks good enough English for you to understand what they're saying, and one of them just tried to extort me for money. I'm trying to choose my seats. When I went to continue to pay the screen continues to refresh. They are telling me because I'm unable to continue to the next page I need to pay them a $25 agent fee, lol. I have to pay because their system isn't working correctly. Worst airline and I don't understand how they stay in business.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2051,Disappointed,"We have always chosen JetBlue because of the leg room and able to pick your seats. I was disappointed for the first time in the check in situation. Both ways we were unable to get our boarding passes at the kiosk,We asked for help both ways. I was disappointed with the individuals helping us both ways but the staff member in Tampa had an attitude with three of my family members. She obviously didn’t want to help us and treated us poorly. My only regret is not reporting the individuals.",JetBlue,trip_advisor,['Responsiveness']
2052,losers,"it didn’t say anywhere when booking my flight that we’d be charged for anything other than a small bag to fit under the seat which was complete BS because then we paid for 2 carry-ons and ended up paying almost $150, if we had known in advance we would’ve paid earlier or flown another airline. losers",SpiritAir,trip_advisor,['Responsiveness']
2053,So bad,"I travelled with Emirates from Dubai and the flight was so bad. Hostesses were so rude in dealing with us and we remained starving because the food wad really bad. Connection flight was Malaysian airline, it was late for one hour",Emirates,trip_advisor,['Responsiveness']
2054,Very safe flight. On time. Pilots and flight crew were all very professional,Nice flight service. We love that Delta connect is at our Bloomington Normal airport. Easy access to all airports with the stop in Atlanta.,Delta,trip_advisor,['Tangibles']
2055,Enter into a contract with them at your peril,"Flight(s) cancelled due to company wide system failure/ineptitude during the multiday crackup of August 2021 involving hundreds of Spirit flights. (every other airline to my knowledge, was mysteriously unaffected.) Customer service was overwhelmed/useless. Received email offering a credit of $50 per leg in compensation while booking an alternative flight on a time critical trip cost in excess of $800. Hard to recall ever being burned this badly or more cavalierly. I understand that there are circumstances out of their control, but the failure to make things whole speaks volumes.",SpiritAir,trip_advisor,['Responsiveness']
2056,Southwest is the BEST,"When traveling I always look for SWA flights first. No other airline gives the flexibility with no extra charges. Staff is friendly, courteous and appreciative. Over the last ten years I have only flown with one other airline, twice. I fly once or twice per year.",SouthWest,trip_advisor,['Assurance']
2057,Destroyed my Ruggedized Laptop a year ago... Keep deleting my complaints,"Long story short. I had a laptop in a suitcase. When I got to Texas, my bag was in a plastic sack - obliterated - and my Panasonic TOUGHBOOK was in pieces. These laptops are ruggedized and designed for hard knocks. It looks like they ran over my bag. Emirates to this day has refused to address this beyond offering me $100 for $1,000 laptop that they obviously destroyed. At the desk, I took a dozen pictures, and filed a complaint. As the months dragged on, they just kept closing my case. I'd like somebody - anybody - to tell me how to get the legal department of Emirates to address case # 4554834. I've been getting the runaround... 'Go to this website and submit a complaint'. It's nonsense. Who can address this. I have submitted at least 3 complaints, and provided them with the Montreal Agreement which they keep referring to. I have pictures for any interested parties. Disgraceful.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2058,Watch out,"There may only be a few few choices for airlines going to the islands, but watch out with Emetebe. Purchased 2 tickets for a flight to San Cristobal at a certain time that worked for our Itinerary. Only to find out days before that they moved us to a Avianca flight (without us knowing by the way) and then on top of it refuse to refund as the time did not work for us . ( Also have you know that it was a refundable ticket !!) (Clearly marked on the ticket and also shows clearly that we paid for the refundable option) Impossible to get ahold of someone as we tried several ways only to get diverted to other departments and companies that say they have nothing to do with it . WATCH out as you may get gouged.",United,trip_advisor,['Responsiveness']
2059,Nightmare,"I thought that Spirit Airlines was bad, but nope, nothing like United, the delays are out of control, customer service is clueless on whats going, to add wood to the fire they split my daughter who has a disability and sit us completely apart, after 5 hours waiting the flight attendant was nothing less than rude. Last time that I use their line.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2060,Good experience for an economy flight,"Flight in this airline after many years. Thank goodness they have improved the quality of the service they offer. I find it odd to see so many bad comments lately. Based on my own experience it was all good. One way trip and return trip. Both of 5 hours. Good service on board. At times the air conditioner was too cold, but after that, everything was fine.",Avianca,trip_advisor,['Reliability']
2061,Excellent Trip,"Excellent flights from start to finish. Customer service was good, check in at Harrisburg was slow, they only had one man working. But he got us through. My printed boarding passes only worked for one of us and not the other three so we just used the app. The 40 lbs weight limit on bags is a little rough, but would surelyuse again.",Allegiant,trip_advisor,['Responsiveness']
2062,Smooth flights,"My first flight on this airline and I will definitely be flying with you again. The staff aboard the plane were courteous and funny. The pilots need to teach other airlines their landing capabilities (very smooth set down). My son and family live in Orlando, therefore I will be making several trips a year to see them. This experience has just made Allegiant my airline for these visits!",Allegiant,trip_advisor,"['Assurance', 'Tangibles']"
2063,"65$ for a seat, per leg. When did it become so expensive?!","I was looking for a flight to Europe later this year and I was surprised with the price of the seat per leg. 65$ minimum. It’s a joke. For a family of 3 it’s almost 400$ just for seats 😱 When did it increase so much? it seems it was sth like 20$ not too long ago. For families, if we don’t have pre-seating. Is there a chance they attribute same row sitting when doing the check in?",AirCanada,reddit,['NA']
2064,Great deal !,"Great prices and service. Appreciate the very helpful and friendly attendants, no frills but comfortable, and have always been satisfied with the flights and service.",Allegiant,trip_advisor,['Responsiveness']
2065,Fly because it is cheaper (sometimes),"This trip went smoothly, but that is not always the case. The plane was a newer plane so it was clean and overall good shape. My only dissatisfaction was that we paid extra to have more legroom in row 4. We had a overhead carry on and we were given the last group to board. So when we finally boarded the overhead space above us we were not able to use because it was designated for the front row, so our had to in an overhead behind us. The people in the first row were already seated and did not have any overhead suitcases, so I couldn’t understand why we couldn’t put ours up there. Well then as the very last people got on the overhead spaces were full so they let them put their bags above us and then they sat farther back in the plane. When we landed it was an issue trying to get our bags because they were behind us. So on the way back we opted to pay for priority boarding. As one of the other reviewers stated, be sure to measure your bag. They are a stickler about bag size. The crew was very nice and flight was smooth. However I have been on a few Allegiant flights where it was anything but smooth. Just beware you pay for EVERYTHING.",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
2066,The merits of Business Class,"We have taken this flight a few times,always a great way to travel. Loved the new Dreamliner,have taken it this last flight & from Brisbane to Vancouver,the old pods need to be upgraded. Always surprised that the wine selection are so ordinary,people have paid a lot of money to be in business class,you would think wines would be more than $20.00 selections. Both ways my wifes menu selection was unavailable & we were in row 4,seems they do not know how many portions they should order. The chief attendent Ray was outstanding on the flight back Amsterdam to Toronto. We prefer to do 1 trip a year in Business than more in coach,gives unlimited luggage,club access & our bags come off first. Maple Leaf Lounge is okay,the Luthansa lounge in Dusseldorf & Frankfurt are so much better. Toronto being its main hub,they should put some more into the F&B se",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2067,Great Experience,I and my wife traveled from Kolkata India to London Stansted via Dubai. Both the flights took off on time and reached the destination before time. The service was excellent including baggage receipt at London. At Dubai I forgot my mobile at the seat pocket of the flight. After I reached London I informed the lost and Found department of Emirates. They responded immediately and had my mobile shipped to my forwarding address at London free of charge. All this promptly. I am amazed at the quick service . I will fly with Emirates in future. A big thank you to Emirates. .,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2068,Überraschend gut,"Wir haben eher ein Low Cost Carrier erwartet und wurden positiv überrascht. Der Service war gut, es gab ein Inflight Entertainment System und sogar zu essen und zu trinken. Alles bestens.",Avianca,trip_advisor,['Assurance']
2069,Great Flight,"This is the 4th time we have flown Allegiant from Grand Rapids. The flights are direct, and the planes are clean and the staff and pilots are friendly. It's no frills, but you get where you want at a reasonable price.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2070,Avoid Frontier!   ,"I’ll never fly on Frontier again. Hours before my flight to Denver from Pittsburgh for a wedding, I received an email saying my flight was cancelled. No explanation, no nothing. Unbelievable. Really unprofessional. I had to scramble to find another flight with another airline, which of course cost me a lot of money.",FrontierAirlines,trip_advisor,['Reliability']
2071,Spot on and an a wonderful Flying High experience.,"Well done from Dubai lounge experience, to on-board experience and Skywards purchase. The passenger bar at 35,000ft was a great breakout area and good conversation starter.",Emirates,trip_advisor,['Tangibles']
2072,Great flight crew,Gina the stewardess from CHI! Awesome service! Overall the best flight experience I’ve ever had. ZR from BDL.,SpiritAir,trip_advisor,['Assurance']
2073,On time and an incredible value,"Yes, Allegiant is a low cost carrier but as long as you know that going in, the flights are a great value.",Allegiant,trip_advisor,['NA']
2074,I hate you southwest,This literally sucks ball sacks get it together southwest you will rue this day. No one has time for this bull crap,SouthWest,trip_advisor,['NA']
2075,Baggage,I have flown economy for most of my life. United allows no carry on. A carry on that meets size restrictions must be checked for $30. Having to pay extra for a seat assignment is also insulting to me. I’d rather the ticket price was higher than being treated like second class citizen.,United,trip_advisor,['Tangibles']
2076,ABSOLUTELY HORRIBLE AIRLINE!!!!!,I don’t even want to give them a 1 they get a big ZERO!!!! I have never been so disgusted- long story short do not fly delta !! The customer service is absolutely horrible and they don’t want to work with you or help you in any way- Alvin from reservations was completely unprofessional and had no regard for the Situation that occurred….. and was SO rude !! Absolutely appalling- fly any other airline then delta pretty much !! I will never fly delta again,Delta,trip_advisor,['Responsiveness']
2077,Great experience with the flight first of all is arrive before time ,I am frequent flyer. Always prefer united to fly with but since my friend recommended me to try spirit and thats my 3rd trip with spirit this year and i am absolutely loving it. Service is good crew hostess well behaved.,SpiritAir,trip_advisor,['Tangibles']
2078,Great service bad choice,"$46 dollars for a carry on!!!! Are you kidding me? I can handle no frills but the extra charges for EVERYTHING is ridiculous. $14-$25 to have a secured seat and charging for all beverages except water and coffee. On top of all of that no Wi-Fi options, no entertainment options at all, and really small trays that will not hold a laptop. (A320) 2hrs 30min of being completely un-impressed. The flight crew was nice but not one employee came across like they enjoyed their job AT ALL. The level of not being a caring airline has officially driven me to no longer want to use Frontier again. It is all about making the mighty dollar and not about taking care of your customers. I flew this same route on Delta for the same price( they let you bring a carry on at no extra charge) and I will be using Delta again. A few extra dollars on the ticket price is worth the better airplane and better customer service. In my humble opinion, Frontier is not worth the price of admission.",FrontierAirlines,trip_advisor,['NA']
2079,Shorter flight anyone?,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
2080,You get what you pay for,"I had a terrible experience with your company. On the way to Sanford, our plane was delayed an hour due to a little piece of torn up carpet that was fixed with duct tape... ridiculous. On the way back, delayed another hour because ""paperwork"" was not completed. How is it our problem that your paperwork was not done??? And we were straight up lied to by one of the flight attendants because we saw a truck pull up and start fueling the plane half an hour after we were supposed to have already taken off! I have flown with you four times, and three of the those times we were delayed an hour or more. I will never EVER fly with you again. Worst customer service I've ever experienced from an airline. Pathetic. Next time I will pay a little extra to get better service with another airline. Be warned.",Allegiant,trip_advisor,['Responsiveness']
2081,Terrible customer service and not low cost!,"Frontier Flight 102, Raleigh to San Juan, February 21, 2023. Absolutely, hands down, would not recommend Frontier Airlines. When the counter agents finally arrived, they looked at the line of customers waiting to be served with total disdain; she must have forgotten that she had a job because she had customers. I am convinced that their goal was to be the least helpful and most rude as possible. I was asked to get out of line to get the suitcase tag from the Kiosk or I would be charged an additional $25. I did as told only to find that the kiosks were not working, which added to the annoyance of the counter agent. Much to my surprise, because she acted like she could not do it initially, she quickly printed my baggage tag and off I went after she charged me $100 for being over 40 lbs. it’s important to look at the person in front of you and know they have a story. Mine, my 94-year old mother is not doing well and I was asked to come help with her care. I quickly packed my belongings, packed up my office and had to also bring my cat because I was unsure how long I would be staying. First time traveling with a pet, and the logistics are not that easy. With the extended stay and the packed office, I went over on weight. I boarded the plane with my carryon and pet carrier only to learn that the seat assignment I had carefully selected and paid extra for had been changed. I was rudely told by the flight attendant to quickly deplane with my carryon and pet carrier and walk back to the counter through the throng of people coming down the gang plank to ask the ticket agent to reassign my seat before all of the seats were filled. Rude! Seat reassigned, I waited in line again to re-board, carryon and pet carrier in tow. Made it to my reassigned seat and after paying $3.50 for a can of ginger ale, found that my tray table was contaminated with a previous passenger’s food and beverage stains. No sanitation or hygiene at Frontier! Don’t ask questions, don’t expect helpful, courteous or respectful gate, counter or plane crew and expect to pay more for every little thing. My bargain ticket was expensive with all of the add ons. Trust me, pick a different carrier. Will not ever fly Frontier again. You get what you pay for except in my case, I paid $100 extra for my suitcase that I had oalready previously paid for, paid extra for a seat that I didn’t get, paid extra for a carryon, etc; probably could have flown first class for all the extras I paid with Frontier. Don’t do it! Don’t be fooled by “low cost” it was anything but for me. I am sorry to say, never again will I fly Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2082,Canceled Premium Seats,You need to be careful when flying Avianca. My husband and I purchased Premium seats months in advance. Our flight was changed to be 10 minutes earlier and because of the time change Avianca reset all the seat arrangements. Which meant that my husband I LOST our premium seats that we reserved months in advance. They didn't even email us letting us know of the change and did not refund the extra money back. They said they could not give us back those seats even though we paid premium price for those seats. I NEEDED those seats because I suffer from back and hip pain and need the extra room. I do not understand why seat arrangements have to change if the flight time changes. They have nothing to do with each other. I will never be flying with Avianca again because I do not want the stress of knowing that my seat reservation is NOT permanent even if I PAID it. Also other details: - They lack communication of flight changes - They are not clear on their rules - They measure and weigh each carry on luggage. They allow backpackers with HUGE backpacks as carry ons but are extremely picky with regular carry on roller suitcases. They WILL try to make you check them in and charge you. BE AWARE! - They do not have any food or drink available. You must purchase them. No free water. - They also don't clean very well. There were gum wrappers all over my seat.,Avianca,trip_advisor,['Responsiveness']
2083,Disappointed,"Very disappointed with Air Canada. It’s our first time to travel outside of the country after a long home confinement . We were expecting to have a stress free leisure but to our dismay, Our luggages were lost, I mean not received on time. We had to purchase everything from toiletries to underwear in the middle of the night in an unknown place in Dubai, just so we had something to wear on our first night in the hotel and our first day of tour the following day. We missed taking some medications too.it’s such an inconvenience not having your own stuff to use. We finally got our luggages late night on the 3rd day of our stay. Thankful that everything were intact but angry at the inconvenience and the extra money spent for the stuff that we needed due to the unavailability of of our luggages. We always look forward to any vacation but with airlines fault like this it’s very disappointing. Hopefully we will get reimbursed but there’s no amount will suffice of the emotional distress we suffered just to locate our luggages and how shabby we looked in our travel photos because we did have our planned outfit.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
2084,vary average/pc extraordinaire,"I've been flying Asian airlines for 25+ years. This time I virtually had to fly American, and as expected disappointed. I understand today's pc employment environment and have to deal with this nonsense daily. I just dislike old (72 yo), casual orientated and overweight flight attendants. Not even to mention the long hair by some of your staff Just unreal how your company seems to be comfortable working at such low ratio. I am from within the travel industry and do understand a potential reply to please your audience. Please side track the pc employment nonsense and start to deliver quality",United,trip_advisor,['Tangibles']
2085,The worst ground staff you will ever encounter named MIGUEL.,"Miguel the ground staff who attended us dated June 29,2022 at night was the rudest, racist, unethical and very unprofessional. I can say the worst experience i had with all my flights in UAE. When he called us and head to the counter he looks very arrogant, NO HI, NO HELLO. He welcome us by asking “where you going?” “Where’s your passport” while leaning on the chair shaking one leg. When he checked our baggage and was over 7kg he look at me and arrogantly said “what do you think is the problem?!” i was shocked and try to hold myself as i am with my two sons. He even said what do you think you need to do?!! i replied that i will pay the charges and he didn’t even reply anything! he just handover our tickets and said go to this counter and pay your charges without any kind words from his end. My kids felt uncomfortable with his attitude towards us. Seriously without even saying thank you and did not guide us through to the boarding area and gate atleast. Is that a customer service you’re giving? We believe emirates should provide a very good standard and professional service but this scenario doesn’t worth the money we are paying. We don’t deserve this kind of treatment as we just wanted to enjoy our vacation. I raised this feedback as for Emirates staff awareness and to avoid this kind of racism. This is unbelievable.",Emirates,trip_advisor,['Responsiveness']
2086,Bad bad airline,"Terrible flight. Late, uncomfortable seating, no service, no snacks, will never use them again. Return flight was just as bad and they don't fly every day....",FrontierAirlines,trip_advisor,['Responsiveness']
2087,Our trip to check on our home,"Our flight was canceled ,did everything we were told to do , tried calling the airline due to our debit card being stolen to see if we were going to be able to get a refund for the flight ,bcus I wanted them to be sure if we did that my card was no longer the same .They cancelled not us due to the covid virus , no response back and cant get through to talk to anyone , when I did call they hung up on me saying sorry cant help you .How rude and un professional for the airline to be handling this . We are out $ 500 + dollars ,bcus they dont want to respond .I work as a nurse and working my tail off just as anyone else .This is just poor communication and their staff on the phones are so rude .I'm so not happy at this point .",FrontierAirlines,trip_advisor,['Responsiveness']
2088,Right on time!,"This is the first flight I have taken in ages where there was no stress and all went as planned! It was super easy to access my boarding passes and boarding the plane was even easier! While each leg of the flight was filled, service was pleasant, personable and efficient. Flying with Southwest was a GREAT experience!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2089,they DONT CARE,"absolutely THE WORST airlines in existence !!! even if the flight were to cost only $50.00 from the onset , by the time you're done jumping through their hoops they've added another $150.00 to your total. then you get a 2 hour flight change a few weeks after the reservation is made and then another 21/2 hour delay the day of your flight . Never Again",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
2090,Florida,Southwest is the only airline that flies direct to Tampa. I fly it 6 times a year. I have never had a problem with this airline. This is a 2 hour flight so it is a fast trip. The flight attendants are always friendly.,SouthWest,trip_advisor,['Assurance']
2091,"nos dejaron tirados en el aeropuerto de Cancun, sin servicio maltratados y sin dinero","llegamos y cancelaron el vuelo 69 el dia 31 de oct . primero por tripulación, después por un pájaro. que raro..... gente con bebes, con conexiones y nada. nos llamaron la guardia y nos sacaron del aeropuerto sin plata sin hotel sin comida-. por nuestra cuenta. decían no ser su responsabilidad. el servicio en el aeropuerto fue muy malo sin empatía ni tacto. nos sacaron feo del aeropuerto. finalmente pudimos viajar ayer después de pasar un día horrible sin saber que pasaría pues nos habían dicho que hasta el miércoles. mucha gente tuvo que dormir en las sillas del aeropuerto",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
2092,Overall a great airline,"Overall a great airline. I'm glad I have TSA precheck because security is quick and easy. I checked my luggage so there was no issue wih the overhead bins. I like having the seatback screens. Free movies, etc. Unlimited snacks and soft drinks. Bathroom indicators let you know when it is free. Bathroom floor is disgusting, though. My TSA approved lock was cut off and missing when I got to LAX. On time.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
2093,Don’t bother!,"Absolutely horrible! The employees were no where to be found! We weren’t late they just didn’t bother to show up! Got told about other flights that didn’t exist! All of the other airlines were helpful and kept having to page frontier employees to the check in desk. Finally, We got our flight rebooked (no employee could help us get to our original flight) not even by a frontier employee!! Ridiculous! When we called customer service and asked for the supervisor she simply said “I understand, there’s nothing I can do.” So I had to change my flight and rentals and housing and I have to stay at another hotel with the money that I do not have! Never again will I fly with frontier and neither should any of you.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
2094,Less leg room better service on board,"This plane was an airbus with MANY, MANY passengers. Unfortunately, I could not get an aisle seat and I was seated in the middle section of the plane in an inner seat. The gentleman sitting next to me was sprawling all over me, my seat and my arm rest. Needless to say it was quite uncomfortable. However, the airline crew were very friendly, nice and accomodating.",Delta,trip_advisor,['Tangibles']
2095,"Delays, lies, bad help-line, added charges","you pay extra for a seat, you pay extra for being able to put a carry-on in the compartment above your seat. I paid for both and then when I wanted to put my carry-on in the compartment it was filled with the flight crew's bags. The flight was delayed about 3 hours. We were told that the plane, arriving from Los Vegas had a sick passenger. When the plane arrived, the passengers said that was not true -- there was a mechanical problem and a gate change. I was given a number to call by the Allegian gate agent. The person on the phone at Allegiant's call center had no information about the flight, the delay, how long the flight from Las Vegas to Albuquerque would take once they left, and nothing about compensation or a voucheer for a meal. (Our flight out from Austin to Albuquerque was also delayed).",Allegiant,trip_advisor,['Responsiveness']
2096,Great Trip,"Great trip. No problems, lots of open seats so we were very comfortable. Some weather caused a small delay but not long.",SouthWest,trip_advisor,['NA']
2097,"Lousy terminal ""what a DUMP"" and everything's delayed","A business can only use the pandemic as.an excuse for so long... A labyrinth to get to the gates inuding a bus ride - people with mobility issues, don't even think about Delta LGA.",Delta,trip_advisor,['Responsiveness']
2098,"Friendly, professional crew","Really appreciated their inflight movies, audio books, flight tracking, and usb port right in the back of the seats.",AirCanada,trip_advisor,['Tangibles']
2099,United international is one of the best airlines I’ve flown with!,Flew with United to and from the US with our very young baby and my fiancée. It was the first time we had traveled with bub and we were quite nervous. United staff were fantastic both prior to (over the phone) and during the flight. We had the front exit row with a bassinet and there was so much room and the planes were both new. Flight ended up being very smooth and comfortable. Fiancée had to fly back alone and also highly commended staff and comfort. They were really helpful with the pilot during one of her domestic flights walking her all the way to the gate in LA! Our Australian airlines could learn a thing or two from United! Highly recommend and will definitely be our airline of choice for work/pleasure to the US.,United,trip_advisor,"['Responsiveness', 'Assurance']"
2100,WORST AIRLINE EVER,"I will NEVER EVER recommend this airline to anyone. I had a horrible experience on both flights going to Atlanta and then back to Vegas. The flight going to Atlanta we got some very very bad turbulence (mind you I have been flying since I was 3, and have never been scared in my life) so after we hit turbulence and thought we were dying it was over and everything was fine, but the captain NEVER came on the intercom and said anything to anyone I never had that happen. He could of at least said oh sorry about that guy's or something nope he didn't say a word. Okay whatever. Then on our way back to Vegas the captain said our bags are at baggage claim #22 (terminal 1) so we walked from one side of terminal to the other to realize it only went to #16 so we asked a janitor where #22 was he said oh its in terminal 3 so we had to wait for shuttle to go to terminal 3 we waited 30 minutes still nothing. So another shuttle driver took us over there even though he was not supposed to but he was nice enough to take us. So we went to terminal 3 had to go back to terminal 1 for the other shuttle to take us back to terminal 1 to catch another shuttle to our car. We'll since we waited 30 minutes for the shuttle to take us to other terminal we missed our other shuttle to our car (when we landed with plenty of time to catch it) so we had to pay $40 for a taxi to take us to our car. It was a crap show and I will NEVER EVER fly with frontier again. IF I COULD I WOULD GIVE A NEGATIVE RATING. -1000",FrontierAirlines,trip_advisor,['Responsiveness']
2101,visiting family.,"I like to fly with United Airlines, they offer a good service.The food is good ,the crew are very attentive , they offer water all night.We no need to call .I had a good time in the air.",United,trip_advisor,"['Tangibles', 'Assurance']"
2102,Pleasant flight from Florida to NYC,"Check-in was pretty smooth and easy. The security line was very close to the Delta check-in counter at FLL airport. Friendly staff during all the journey. Seats were OK for the short length of flight. Glad I could check-in my onboard luggage for free due to the full flight. Pick-up bag at the carrousel was a little slow. Overall, it was a great experience.",Delta,trip_advisor,['Responsiveness']
2103,Fly in Mint condition ,"Outstanding comfort for a domestic flight: the seats not only convert to flat beds, the leg room is better than many international carriers. Large touch screen video with good variety of programming. Great cabin service - a hallmark of JetBlue. Seating arrangement in Mint Class alternates between singles and two seats side-by-side. Sliding doors offer additional privacy. Red-eye flight served a light meal, fresh fruit and ice cream soon after departure and a to-go bag with a warm bagel, juice and cookie prior to landing. Snacks served anytime during the flight. Lots of places to recharge, plug in. Free wi-fi onboard.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
2104,Not trust worthy,A rigorous 30 hr. trip from the Midwest to vietnam was torn apart by Delta. The first leg of complicated arrangements was from indianapolis to Minneapolis. Relatively short flight. The flight was delayed coming out of Chicago and i arrived in Minneapolis and was on the jetway when i was told that the door was closed. Delta was unable to use the 12 hour lead time to put me in Spokane WA for my flight to vietnam the following morning. 9 months of planning went up in smoke. With time and money i was able to piece together a plan and complete the most important parts. How would you feel?,Delta,trip_advisor,['Reliability']
2105,Easy In and Out,"Easy and inexpensive way to travel. We had a direct flight to Austin; the plane lands at the South Terminal away from the main airport. Rickenbacker is easy to navigate. Parking is a short walk into terminal and costs $7 per day. We prepaid the parking and were only charged for 3 days of a 4 day trip. This is a budget trip so be prepared for older planes, no drinks, and bags cost extra (carryon and checked.) It’s important to pay for your bags when you book because they double the price at the gate. Also, they strictly enforce baggage weight and size restrictions. Overall, trip was timely and very low stress and we had no problems.",Allegiant,trip_advisor,['Responsiveness']
2106,Pésimo!! ,"Viaje con mi familia en un vuelo nacional y tuvimos varios inconvenientes, entre ellos la impuntualidad de la compañía, no dan nada de tomar en el vuelo (ni siquiera ofrecen agua), el entretenimiento abordo no dejaba ver nada. De verdad que ahí se evidencia como esta de mal la aerolínea!! Triste, porque hace algunos años era una aerolínea estrella.",Avianca,trip_advisor,['Responsiveness']
2107,Nice flight,"No delays, no problems. We got a good service for a good price, food was good, service was great. I would use Delta again.",Delta,trip_advisor,['Assurance']
2108,form the best flight companies,we flew from Dubai to Milan it was really nice experience staff they were really nice and very helpful when ever you want someone to help with something they will come right away,Emirates,trip_advisor,['Responsiveness']
2109,"La peor aerolínea es Avianca, tienen que prepararse para todo","Es la peor Aerolinea en la que me he subido. Trato despectivo y poco colaborador solo unos cuantos me pudieron ayudar. Mi problema fue que salí de Panama en clase económica y tuve que hacer una escala en Bogota para ir a cali. El vuelo aterrizó a las 6:00 horas del 16 de Mayo y según el vuelo de Bogota cali a las 6 tendría que estar en el sitio de embarque, sin embargo mientras se parqueaba el avión y nos transportaban desde el avión hasta el sitio del aeropuerto ya habían pasado aproximadamente 15 minutos, ademas estando en migración perdí más tiempo por la cola que realizaba. Llegue a las 6:50 al sitio de embarque porque me costó saber donde se encontraba la salida de mi vuelo y me cerraron la puerta me dijeron que tenía que ir a ventanilla y que no me podían ayudar. Luego eexplique mi situación y me dijero que hablara con el supervisor sin embargo tarde en encontrarlo aproximadamente 20 minutos. En el momento en que hablé con él ya eran las 7:30 y de una manera cortante me dijo que mi vuelo había salido hace rato. Le expliqué de antemano todo lo sucedido y que como era posible que pidieran estar en en embarque a las 6:00 si a esa hora nos encontrábamos aterrizando. Es algo que no tiene sentido. Acto seguido el supervisor me pide mis datos y al ver que soy de clase económica me dice que no me puede ayudar que debo comprar otro pasaje. Le aseguro que no fue mi intencion retrasarme, a lo que responde que no hay ninguna manera de ayudarme y que debo comprar otro vuelo. Me tocó usar una tarjeta de crédito cara que tengo para estas situaciones y me terminaron cobrando casi 300mil pesos hasta cali y por consiguiente salir a las 9:15 teniendo yo una clase de diplomado a las 2 de la tarde y habiendo vuelos más tempranos no me buscaron la facilidad de aunque sea entregarme uno que se me acomodara al tiempo . Ahora llegaré tarde a mi curso estrasado porque es algo bastante estresante y que nunca había vivido, en los aeropuertos muy poco te ayudan. Te dejan en el limbo y si insistes se enojan contigo. Estuve triste y enojado al tiempo porque iba a perder mi clase, mis evaluaciones y además me tocó pagar algo que se me sale de control. No pueden pretender que esté a las 6:00 en la puerta de embarque si el vuelo a peña arriba a esa hora. Una cosa es lo que notifican y otra lo que sucede. Odio esta aerolínea, todo lo que retrasa en tiempo y me genera caos ojalá pudiera evitarla en cada vuelo. Solo algunos empleados fueron colaboradores. Pésima experiencia tengo migraña y dolor en la articulación temporomandibular por todo lo que me ocacionaron. Ni siquiera para entender mi posición ni buscarme un vuelo que se ajustará a mi requerimiento, uno reserva vuelos a esas horas porque ya tiene diligencias que hacer. Colocando una escala encima del vuelo no hay manera que llegue a tiempo el aeropuerto es grande y uno se pude perder. No les regalo foto del supervisor ni de los que me atendieron porque eso es prohibido pero pésima experiencia gaste Plata perdí tiempo y no pudieron reacomodar un simple vuelo el supervisor casi 30minutos para aparecer y todo es caro. Uno no viene todos los días al aeropuerto para acordarse como funciona cada paso y hacerlo al tiempo que ustedes solicitan teniendo una escala allí dice que llegamos a las 5:45 pero el avión paro de parqueadear aproximadamente 20 minutos me baje del avión a las 6:05 y llegue a migración a las 6:25 y se supone que allí ya tenía que estar en la zona de embarque. No tiene sentido con todo respeto.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2110,Great service,Lots of legroom and fantastic food and service. Would highly recommend flying with Jetblue on transatlantic flights.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
2111,Decline of Emirates Airlines,"EK 40575376EK ,I have been a great fan of Emirates Airlines & every long trips had to be with Emirates and I really use to look forward to travelling with this beautiful Airlines, both me and my wife are members of Emirates and it was always a beautiful experience. But the last 2 trips in November 2021 and the trips in October 2022 to Dubai and Srilanka has been very poor in standard and customer services in the Economy sections, always the 1st thing the hostesses use to give us hot towels no more, Tea/coffee no more , main meals poorvin standard, infkights entertainment selection of B grade movies when once it was latest A grade movies, NO offering of water or soft drinks, or savouries, Even against our wishes they have chosen in all the 4 trips seats which we are not happy at all as i sneed seats near the window and to do so like cheap Airlines Emirates are asking for more money. Shame on them, I am afraid being a frequent traveller and from other fellow travellers the feed back I am getting is flights like Etihad , Qatar Airways and Turkish Airlines are way ahead of Emirates. They need to get their acts together and be no.1 again as they used to be. This are 2 passengers will not be travelling with Emirates again until it returns to its original form of customer care for all the passengers",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2112,Would not fly with anyone but Delta,"When we have to fly, we use Delta and they never have disappointed us. I have flown Delta overseas and domestically, always with good outcomes. The rough weather landings are skillful, the crews are friendly and they use tact & smarts to create good outcomes while onboard. We love them & they seem to love us back.",Delta,trip_advisor,['Assurance']
2113,SAFE FLIGHT - NO TV - NO RADIO - NOTHING TO EAT - 3 1/2 HR FLIGHT,"We always fly JETBLUE, but they don't fly to San Antonio. We paid for upgraded economy plus and select, extra leg room seats. We were not looking for the bare bones economy that some airlines are utilizing now, but don't want to spend 1st class ticket money. I compare to JETBLUE, who provides personal TV screen for every passenger to watch just about anything you want, or you could just listen to any music that you want, but UNITED does not even offer a radio hookup. Our seats included a movie package that ""could be viewed on any device"" which was a $30 upgrade. Problem? My HP Stream Laptop didn't have a specific piece of software that was 100% necessary to watch. Solution? I had to purchase the Internet package for $16.99 to download the software. Problem? The internet was soooooooooo slow, I was disconnected after 45 minutes while I was trying to download the software. It locked up my laptop and I had to start the download again. Again, 40 minutes later, since the software was never downloaded, AND, I was unable to watch YOUTUBE videos or anything from the INTERNET, I put my laptop away and closed my eyes. I have since contacted UNITED for a refund of my INTERNET FEE because I was unable to use the Internet and also a refund on my upgrade because I was unable to watch the movies...whew, round and round we go. United thanked me for flying with them; thanked me for contacting me and thanked me for my extra $196.50, although I DID NOT receive the products that I purchased. Basically they said your shiiiit out of luck. Won't ever fly United Again",United,trip_advisor,"['Tangibles', 'Responsiveness']"
2114,"Terrible experience, Terrible customer service, Terrible company!","Our flight broke down on the runway causing a ten hour delay. We were told we could not leave the airport or we would have to purchase a new ticket upon reentering but we would be issued a $50 voucher for the inconvenience. This tiny airport does not have food. The plane after ours also broke down. The airport is so tiny there were not enough chairs to fit two plane fulls worth of people. This delay caused us to miss two international flights. The airport would not talk to us about it, they only gave us a number to call. The person who answered told us to email any complaints we might have because she was unable to help us. (We have all emailed an none of us ever got a reply). We finally demanded she assist us and she said, ""We have no accountability in ensuring our customers arrive at their destination on time. You should have booked your flight two days early encase of an incident like this occurring."" Once we were finally able to board our plane, the the chair in front of me had vomit all down the back of it and a puddle of it by my feet. Now for the flight home.... we boarded and the plane was completely full. We were told that one of the bathrooms was out of order so we would only have one available. Then, I asked the flight attendant if i could use my voucher they issued me to purchase food. She said no but i could use it at the airport to buy food. I told her the airport was tiny and did not have food. Her response was, ""They have a vending machine."" Allegiant Air has the worst customer service I have ever experienced. I am a frequent flyer and realize that sometimes things go wrong. This experience however is flat out unacceptable. We will never fly with Allegiant Air again.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Tangibles']"
2115,Wonderful Flights!,"Flights were more on time than with other airlines. We had very smooth landings. I even slept on the return flight, and that is something I have never done.",SouthWest,trip_advisor,['Reliability']
2116,The worst business class in the world!,"Evedrything is on the cheap side... which airlines serve ""la vache qui rit' as the cheese course in a business class? No fresh fruit... Food is terrible. Drinks also (wines) ...and this was not a cheap or short flight! it takes almost 5 hours... Avoid United! Alas it is the only non stop flight from NY to and from Bonaire...so that is why they treat you so poorly!",United,trip_advisor,"['Tangibles', 'Assurance']"
2117,smooth flight in tight quarters,"Airplane was brand new, clean but seats were small and not much leg room as are all flights now. Crew was courteous and flight was on time",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
2118,Limited vegetarian options and very average service,"Had to take a long flight from Vancouver to Mineopolis, 5 hour layover and then to London, same drill on the way back. Seats were very narrow but had good leg room. On the longer flight they offered food and drinks but service was slow and staff were not very friendly. They ran out of vegetarian options by the time they got to us and didn't offer any alternatives or compensation-in fact the steward looked put out that we were disappointed . Probably will avoid flying with Delta in the future.",Delta,trip_advisor,"['Responsiveness', 'Tangibles']"
2119,Worst flying experience ,"It's me and my partner's first time ever flying with Emirates, we were leaving singapore but got stuck (due to technical issues)on tarmac for 5hours only to disembark. It was almost 4am by the time they dropped us off at the hotel. We were told our new flight would be the day after then originally planned( 25hrs later). When we went to check out the next day, the hotel staff( not emirates, we recieved an email from emirates after the fact) told us we were delayed agian for 4hrs. So off we went back to our rooms. Because of the additional 4hour delay from singapore, we were going to miss our connecting flight. We then got to dubai and had to spend the next 20hrs here ( earliest flight emirates had). The hotel accommodation they provided for us was comparable to motel. The shower head wasn't working, Me and my partner had to bend down and use the faucet to shower. I didn't bother telling the front desk because I was just over it at this point. The towels I used gave me rashes on my arm and my neck. We had questions for our credit card company regarding our flight delays, we wanted to use the hotel phone. We were told that emirates wouldn't cover it. We wanted fresh clothes because of our delay, emirates wouldn't cover the cost for laundry. In total me and my partner have lost close to 100hrs, I don't know if we will get compensated for this. Me and my partner will be sending them a different email regarding this whole debacle. I'm writing this as I'm waiting to board my dubai to toronto flight( pissed, tired and just wanting to go home). This whole experience with emirates have been a nightmare. I don't know if I'll ever fly with them agian, not that they care anyways. So anyone looking to book with emirates just keep this in mind, hopefully you never have to experience what we had to go though. I can't imagine the people with kids that had to deal with this.",Emirates,reddit,"['Responsiveness', 'Empathy']"
2120,You eat whatever they give you,"The stewardess was very rude, insisted on pushing a veg meal when my parents requested for non veg. When they declined the veg meal she rudely said we'd have to wait until the end of the service for her to see if there was any left. This by itself was unacceptable behaviour. She then forgot to attend to them until the plates were being collected, at which point they were served kid's meals. They're over 60. My parents who are usually very accommodating were really struck by this terrible service and the racist undertones to the staff's behaviour.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2121,"Visit, Airlines, United, O'hare, RDU",Very good experience and very good service with United airlines. Both round trips. Thank you very much.,United,trip_advisor,"['Responsiveness', 'Assurance']"
2122,Rearranging your seats,"Booked a flight over 8 months in advance. First class. First row, first two seats for my spouse and I. They changed the class and moved our seats around without notifying us. They rearranged other couples as well. We had to talk to other passengers around us, inconveniencing them, to be able to sit together. 6 flights (to and from destination total) and only 1 did we get to stay seated together.",Delta,trip_advisor,['Responsiveness']
2123,Beware Covid-19 Policies: Some Crews Don't Enforce Mask Policy,"While my overall flight experience was okay, I was horrified that two first-class passengers were able to go the whole flight without a mask. The flight attendants engaged with them multiple times, walked past them to collect garbage, and even let them deplane sans mask! Also, just FYI: upgrading to premium economy no longer comes with complementary wine/beer--a waste of money. I was told this was to limit credit card/machine interaction (which makes sense, more germs), but in premium economy, you don't have to pay for beverages anyway... United DID listen to my concern but only when I tweeted a photo of the first-class passengers without masks. They offered me a small credit, but in reality, I just wish they would reassure me that mask-wearing will be enforced on ALL flights in ALL tiers.",United,trip_advisor,['Assurance']
2124,Fly with Delta,"I always fly Delta. There is great service, the prices are affordable, they give enough leg room, and overall they are a very good airline company.",Delta,trip_advisor,['NA']
2125,Love this airline,"The staff is friendly and courteous. The planes are on time unless the weather prevents it.They are very good about not losing luggage and the best part is the flights are priced well, especially if you book when there's a sale. To give an example of the service;my TV wasn't working so they gave me 2 complimentary drinks.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2126,The best airline in the whole world,"Emirates never disappoints us when we are flying with them. Nice food,very good service and fast flight. I hope I will try the business flight someday 😉",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
2127,Not what it used to be,"I have travelled with Emirates since I was a child and it used to be such a great airline. There was so much for kids from Skywards badges, certificates being sent to your home once you reach certain amount of miles, birthday cards, a visit to the cockpit, great Emirates toys/ bags to keep the kids entertained during long flights. Now you barely get anything. Even the miles you collect expire and they want you to pay to keep those miles for longer. It's all very commercialised now and you get what you pay for. It always used to be 30kg luggage whereas the last time it was only 20kg. If you want to pick what seats you want, that's another amount that you need to pay for. Unless you fly business or first class, I don't think Emirates is as great as it used to be. The seats are alright, the leg room is better since there is not much under the seats anymore, so that's an improvement. The TV entertainment is great and the screen is a good size. Food is a bit of a hit and miss, depends what route you are on. The service also depends on the route you are on.",Emirates,trip_advisor,['Responsiveness']
2128,Never again,"First and last time flying this airline. Waited over two hours just to check in my bags. Customer service not existant, if you have a question you always get someone from India that hangs up on you before you even get to ask your question. Airport staff rude and not interested to help you. Airline is nickel diming for everything and in the end same or higher price than other airlines. Airplane seats uncomfortable with very little leg room. Save yourself money and trouble and book with anyone else. I will be avoiding this airline by a 1k miles radius.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
2129,Excellent service from Booking through Checkin to Flight,"The whole process of booking was easy with immediate email confirmation that all was well. A week before the flight I got a reminder and an offer of a (paid) upgrade which I didn't take up. Checkin at the airport was hassle free, as was the security checks. Boarding followed a standard and I was quickly seated in my chosen seat on an Airbus 319 aircraft. WiFi was available at a cost. Left on time and arrived in Bogota on time.",Avianca,trip_advisor,['Responsiveness']
2130,$420 extra charge for 1 carry-on and a luggage,"$420 extra charge for 1 carry-on and a luggage. yep you read it right, what a scam. such a rip off.",FrontierAirlines,trip_advisor,['Responsiveness']
2131,Worst airline- DO NOT FLY WITH THIS AIRLINE,"This was THE WORST airline I’ve ever taken, along with spirit. Tickets are cheaper solely because they make you pay for carry on which is overly priced. We had direct flights to Puerto Rico and a direct flight back, planned for over month. I guess in some moment, the airline ended up dropping the flight we were originally going to take and switched us to the next available flights that fit our dates of travel. The new itinerary they set us up with was a flight to our destination with a 9 HOUR LAYOVER in Orlando and made us completely lose a day on our trip that we anticipated, planned and paid for. The new itinerary also had us lose a day on the way back as well and absolutely NO ONE contacted us to let us know about the flight change. If it wasn’t for us attempting to check in the night before, we would’ve gone to the airport not knowing we had a completely different itinerary. They failed to inform us about the flight change (completely unprofessional) and refused to compensate us in anyway. If we would’ve known in advance, we would have never agreed to the itinerary change. On top of the AWFUL CUSTOMER SERVICE, their planes are so cheap- their seats don’t even recline one bit and the “table” that comes out Behind the seats are probably half foot wide and a couple inches long. Extremely small and uncomfortable. DO NOT EVER FLY WITH FRONTIER AIRLINES, im sharing this for your own good! If I could rate them a zero I would.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Tangibles']"
2132,Ticket Counter -Debbie’s Service Only - Portland Maine,"United Airlines as a whole has been very disappointing. Flight from Orlando to Portland, ME, through Chicago was changed without reason to go through Newark. Our plans were to meet friends in Chicago and fly into Portland together..Scraped. On our 10/9/21 return, we received notice our departure time was delayed from 12:30pm to 3:40pm to Newark. No mention of the Newark to Orlando leg. When we arrived at the airport, we encountered Debbie at the ticket counter. She kindly let us know that we wouldn’t be flying our last leg until the next day, 10/10/21! We needed to get home on the 9th because I was out of medication and needed it daily. There were no other flight options for the 9th. Instead of telling us to pound sand, Debbie continued to work and eventually got us booked on the last 2 available seats for the last flight out of Newark into Orlando. If it hadn’t been for Debbie’s outstanding service, we would have scrapped flying United completely! She’s incredibly patient and dedicated to making things happen for United customers. Thank you Debbie in Portland!!",United,trip_advisor,['Responsiveness']
2133,Delta Flight Detroit - Cincinnati 9/2019,"flight left on time, flight was not full, had luckily no neighbour, unfortunately we got nothing to drink, for a flight of 1 hour a little strange, disembarking was quick, walk to the baggage claim in Cincinnati is very long",Delta,trip_advisor,['Tangibles']
2134,"If the plane had crashed, I was not on board...","Booked in online - seat 35A...get to the gate to board and they have changed the plane, so my boarding pass flashes red. Instead of issuing a new boarding pass, I am verbally told that my seat is 29A. Technically, I am now not on the plane - particularly as 29A was occupied by somebody else, as was the next seat they tried to give me 24K...utter and complete chaos...all I know is that if the plane had gone down, I basically had not boarded the flight...insane...",Avianca,trip_advisor,['Responsiveness']
2135,Very bad customer service,"Plane got canceled 1:30 before take off for mantince which is a controlled thing unlike weather delays and the delay is 9 hours. Only received 50$ vulture for missing a whole day at the arrival place and driving to the airport twice and when I tried to speak to a representative on their app, the representative just ended the chat once I asked a question so then I called and then I talked to someone and then they just kept giving me a roundabout answer of why it was delayed 9 hours and I wanted to speak to the boss or a higher up person and they told me no that I cannot speak to anyone else.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
2136,Usually a Great Airline,I fly more then the average person. I have notice on 3 out of 4 round trip flights to Vegas. There has been no drink service because of a bumpy ride that the pilot calls I do understand and that is for everyone's safety. With that said when they come around for drink orders and you order an alcohol drink you have to have payment right then. But on 2 recent trips they take your order and don't take any payments Within 3 minutes The pilot says no drink service because of a bumpy flight. I find it strange that they knew already not to service us they were going through the motions almost pretend like they were going to serve. Never been on a plane where they would take payment later. The flight was not even a little bumpy and believe me I have been on bumpy flights.,SouthWest,trip_advisor,['NA']
2137,Last time I fly,"I am going to review both outbound and return, with Return being the point to get the rating of 1 though the outbound was disappointing, Overall on outbound service was ok, nothing to call out but nothing to praise either. The primary issue was the flight from Toronto to Dublin and lack of communication on flight 3 hours delayed. On return from Toronto to LA it was worst service I have ever experienced. I will give it in one story. the very RUDE lead steward was selling hot food, he was annoying, obnoxious and if it was my staff I would fire him. The story to set the experience is a lady in our row was ordering a food cup for their son sitting in the row in front, she ordered him a veggie cup with chicken, paid for it with card, first was the rejection of debit card, which he said in a huff but gave no prior warning, gave the cup to the kid and moved on continuously trying to sell beef or chicken sandwiches, you had to be there to understand the annoyance, after a few minutes the mom checks with her son who informs her that the cup does not have any chicken, he hands it to her and sure enough, it is the cup with rice not chicken. It should be noted that we were in the 4/5th row behind first class so not like they ran out, the two guys come back up and she says he gave her the wrong cup and he says, verbatim, ""don't have any chicken, you will have to live with that""... this mom was stunned, and he just kept on trying to sell beef and chicken sandwiches, no, sorry maam out of that when she ordered, he just intentionally gave her something different because frankly he just didn't care. This is a 5 1/2 hour flight that they are selling crappy food and doing so rudely, they then disappear for the next 3 1/2 hours (no drink service for almost 4 hours) and hide in the back with the curtain closed and snapped... I am not the most traveled person but I do have 1.5 million miles between multiple airlines and this was the worst flight crew I have ever seen. Overall Air Canada will never get my business again (dam United code share flight....). Pitiful!!",AirCanada,trip_advisor,['Responsiveness']
2138,Great flight,I got priority boarding because of a fractured knee. They treated my companion and I with respect even though we were younger than the others. Made sure I was comfy and got us there smooth and on time. Happy Birthday to me! Viva Las Vegas.,SouthWest,trip_advisor,['Assurance']
2139,Comfort was good,Flew with a friend and both families with several children and nannies. We took most of the delta confort zone which was good since we had our own zone of the plane,Delta,trip_advisor,['Responsiveness']
2140,Air Canada did us proud,Our flight that was delayed a little due to a minor fault but the captain kept us informed of the situation and progress. The staff made sure that the service was very prompt once we were airborne so passengers were not attended to for a prolonged period. The food was good and served competently. The drinks were served equally efficiently and the choice was good too.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
2141,Never experienced like this ,"I left dxb thru EK on the 10th March. Due to the current situation, I wanted to rebook my return ticket earlier thn my actual date. But I was not given a option in online. It was recommended to call call center. After trying few times and waiting for upto an hour each time, no support was given. Also I was not able to fly on my retutn flight due to some immigration issue. Once again I was not given a choice to rebook. I was asked to visit the EK Manila office, which was closed on the 17th March due to lock down and again no one answer my call at all. And no seats were available to book return ticket. So I booked thru Cebu Pacific and came to dxb last night. Now I'm worried about my return ticket fare, if I'm getting or not. As I'm still trying to reach EK. No luck until now. Extremely BAD service",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
2142,Never on time! Extended delays and Cancellations,"4 times out of 5 Frontier is delayed and or cancelled. End of story! Do not take children on this airline as the likelihood of a delay or cancellation is especially hard on young family members. Sure the flights are cheaper but if you waste an entire day, miss connecting flights or have your flight cancelled YOU LOSE! This airline should be banned from operating.",FrontierAirlines,trip_advisor,['Reliability']
2143,Not worth it,The polaris lounge was nice. The food was okay. The bar was great with high end alcohol. It was nice to not have kids and coach people. Often coach people try to get drunk before boarding a long haul flight. i have been flying business or first class to Paris once a year for over three decades. I have not flown United in years. with all the strikes I decided it was safer to fly it rather than Air France. I probably will return to Air France next year. The food on the plane was awful. The bed was much better than Air France which is the trade off.,United,trip_advisor,"['Tangibles', 'Assurance']"
2144,Retire the CanadairJets,Our recent flight from Atlanta to Charleston was just painful - these planes are simply too small to have 76 seats stuffed in them - they need to be replaced with something with either more space (both seating and overhead) or fewer seats and more overhead space. My daughter’s carryon had to be gate checked because the overheads aren’t high enough and my carryon had to go in sideways as the overheads are too shallow. To their credit the cabin crew was friendly and did their best to make people comfortable. The bottom line is that these planes need to be retired.,Delta,trip_advisor,['Tangibles']
2145,Carry on power bank limitation,I am planning to buy one power bank that has 148wh Lithium Battery Power to be carried on board. Will I be encountering problem with Canadian and United States customs?,AirCanada,reddit,['NA']
2146,Has Delta downgraded you too?,"I found out yesterday at the airport that delta dropped my status from something like platinum preferred or priority to you can’t come in here. For a few years I’ve gotten garbage email telling me I should go to their skymiles club and I never did. Yesterday jfk was empty when we got there so we were very early and so we figured why not give it a try. Val and Bria stayed at the gate and I walked to their club to finally check it out. Figuring if it is worth it I’ll go get them. Wow, talk about being talked down to. These people guarding the place were like ‘oh no, you can’t come in here’. They explained that as of 1/1 everything had changed and I just didn’t spend enough to be allowed in. I have to admit that I’ve been getting a lot of garbage emails telling how wonderful the future is going to be but I never saw anything about being downgraded. They let me go up the escalator so the guards upstairs could treat me the same way and then I left and called Delta who told me things changed and I don’t spend enough to rate anymore. Well Delta, I’m going to be spending a lot less with you and your Amex card and you don’t rate with me anymore.",Delta,trip_advisor,['Responsiveness']
2147,Excelente!,"Uma pena que a Avianca Brasil esteja passando por uma recuperação judicial. Eu gostei muito do espaço dos assentos na aeronave. O serviço de bordo é melhor do que a da Gol e da TAM. E o atendimento de bordo também é infinitamente melhor do que a da TAM. Os vôos foram bem tranquilos, apesar do mau tempo e dos avisos de turbulência. Pouso e decolagem suaves. Parabéns aos comandantes. Os banheiros poderiam estar com menos papéis higiênicos espalhados pelo chão, mas isso também é responsabilidade dos passageiros, banheiro de avião tá pior do que de ônibus agora.",Avianca,trip_advisor,['Assurance']
2148,Buena experiencia y personal muy atento,"El personal de Avianca muy atento se porto muy bien, el vuelo tuvo un retraso de mas de 5 horas, por un problema mecánico en el avión, el personal en el aeropuerto trato de hacer nuestra estadía lo más placentero posible ya que era un vuelo de conexión. Pero la espero fue mucha por un problema en un baño, el nuestro viaje utilizamos 4 aviones de Avianca, 3 de ellos muy viejos y poco comodos, por dicha eran viajes cortos de 1 hora y 2:50 horas, 1 Avión si era prácticamente nuevo, muy cómodo y buen espacio entre asientos, la comida aceptable para vuelos tan cortos, de no ser por el retraso todos los tiempos se hubieran cumplido con exactitud, lo que demuestra la responsabilidad de la aerolinea, la verdad volvería a viajar con avianca pero en vuelos directos, aunque deberian mejorar los aviones.",Avianca,trip_advisor,['Reliability']
2149,Kicking off a Disney trip just right from your home to the Magic Kingdom.,"An affordable safe/comfortable flight, great host and hostess, plenty of leg room, on time arrivals/departures, and free satellite tv for the little ones. The fun has already begun and you havent even landed in Orlando.",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
2150,Shabby,"Plane was old, shabby and unclean. There was no drinks service on the flight, passengers seemed to be approaching the galley to ask for drinks the whole time. Food service was terrible, I was the last person to be served and the staff literally stood over me whilst I was eating as they wanted to clear my tray. Food was also terrible - lacked flavour, chicken was fatty, coleslaw for starters??",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
2151,Avianca as a monopolist,"For the short flight of 1:30 hrs. it was a comfortable flight. Slightly expensive, but good service. The only stress was the Bagage drop off experience, as t was quite hectic and a bit unclear at first as to the process. If you do not speak Spanish, you can feel lost",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
2152,very goodc,"It was a good flight even wearing a mask & social distancing . I only fly Delta. They are very helpful with problems or questions you might have, I felt very safe flying with Delta.",Delta,trip_advisor,['Responsiveness']
2153,The worst airline I’ve ever flown on,"Puerto Rico jet blue employees are saints, but as soon as I got to the US Gio, who works at the Fort Lauderdale location made me cry. Not only was he not understanding, he was so incredibly rude and harsh. I was traveling with my military friend who has access to 4 checked bags and he embarrassed me in front of the whole line when he made me check my bag I had already had the okay from previous employees to take with me. Charged me $70, and when I asked if anything else was possible he sarcastically said “i can book you on another flight” when the delay was already an hour and I’ve been traveling all day. I work in customer service and I’m genuinely kind and his response was so disrespectful and unkind. I really recommend not flying with jet blue as they also lost my friends luggage the first 5 of our 7 day trip and weren’t much help to find it at all. Please save yourself the agony and fly with literally anyone else.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2154,Emirates airline it’s the most beautiful,It’s comfortable and luxury airline and I really recommend to fly with them just try it and then you will not fly anywhere unless with Emirates,Emirates,trip_advisor,['Assurance']
2155,Messed up our vacation,"We had plans to travel to Cape Cod Thursday departing at 7am and returning 12pm on Sunday. We wake up at 4am to ensure we are at the airport two hours early. Come to find out our departure was changed to 12pm without any notice at all. Great. So, we spend 7 hours at the airport and don’t arrive to Boston until 5pm, basically wasting our entire Thursday of vacation. Then our returning time gets changed to 7am, so now instead of getting a full night’s rest Saturday night, getting breakfast in MA, taking our time, we have to wake up at 4am AGAIN, and to possibly have our flight delayed 5 hours again? Just ridiculous. The flight changes totally took away two days of our vacation that we wanted, and the no notice is just insane. We will not be flying Jet Blue again.",JetBlue,trip_advisor,['Responsiveness']
2156,First and last time...,"Went for Christmas break to DR with 2 kids in a stiller. Most airlines would do family boarding first, or at least after first class boarding. Not SW. we were last. Imagine being last with kids and baggage on full flight over Christmas holiday?!?! Never again.",SouthWest,trip_advisor,['NA']
2157,TERRIBLE EXPERIENCE!,"TERRIBLE EXPERIENCE! 1. Customer Service: I bought 4 tickets from Orlando to Jamaica (1st time using JetBlue) a couple of months ago and every time I need it someone to clarify their service related to baggage, covid test, seats, etc. I had to wait over 2 hours on the phone. Finally, when someone answered, they were very rude and in a rush. Terrible customer service! 2. Seats: JetBlue doesn’t care if you have children. They will assign your children to any open seat and won’t keep your family together. Basically, they want to charge extra for seats. Customer service doesn’t care how old is your child. If you paid for a ticket, you must pay for a seat or JetBlue will assig ANY seat to your children. Terrible service! 3. Luggage: JetBlue charges for carry on bags, the only free item is a personal bag like a PC bag. Terrible! 4. Departure and arrival times: JetBlue is most likely to be late, their representatives at the counters are slow and make everything a terrible experience. My flights were delay 2 hours for ticket issues. They allowed to board the plane people with different destinations, yes, as you heard, I had one guy trying to seat on my seat. He had the right seat number but he was on a wrong plane. I can’t believe the personnel at the counter let him get in. JetBlue has the worst customer service!!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2158,ALWAYS A HOME RUN,"Southwest is the easiest airline to get where you need to go, without being ripped off for checked bags. They are not vultures like the bigger named airlines. With Southwest, you always know what you're going to get, and they always come thru.... With FLYING (pun intended) Colors!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
2159,Delayed flight because of weather but everything was smooth after,"Bunch of flights got cancelled/delayed because of bad weather. Not AC's fault. They had to get new crew members because of the delay. Service on the flight was excellent, nice crew.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
2160,Making long haul enjoyable,"Comfortable, plenty of legroom, good food, a vast choice of entertainment, friendly & helpful service.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2161,HORRIBLE 18 HOUR DELAY,"I will never fly this airline again. They have the worst customer service and you can never talk to a real person over the phone you just constantly get disconnected. I had a flight last night from Buffalo to Tampa Florida that was supposed to leave at 9pm. When I arrived at the airport it was on a two hour delay due to an incoming flight. Once the flight arrived we finally boarded the plane only to sit there for another hour due to mateniance issues. We were given no updates. We finally depart from our gate only for the maitenance light to come back on. We had to go back to the gate but then they couldn’t find us an open gate. It’s now 1:00 in the morning. We finally get to a gate and then they tell us due to the maintenance and the flight crew going over their clock hours the flight was going to be put on an 18 hour delay. We were given no instructions on what to do next, everything was frantic people were screaming. I had to spend 200 more dollars out of pocket for a hotel and was not reimbursed. I was only given vouchers that I’ll never use cause I’ll never fly them again. It’s complete chaos and after 20 hours I finally made it to my destination.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2162,Worst airline ever,"Worst airline ever… first they changed mi itinerary and never got the email with the info, the 2 hour before a International flight when I been told you have to be 3 hours before the flight when they cancel the flight they say it was cause of the weather so they can not reimburse anything or do something they told me that all airline had cancel but I saw that sun country, delta, united they’re flights was on time. It took me 1 hour to get a costume care representative on the phone because the check in lady told the was going to help me with my problem and customer service told me the check in had to deal with it",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2163,Pésima o nula atención al cliente,"Pésima atención al cliente, como tengas un problema olvídate, porque no te hacen caso, me rompieron una maleta, con un agujero de unos 10 centímetros en la parte central de la maleta, según ellos no es lo suficientemente grande, para considerarlo como rotura, como se pueden imaginar la maleta para tirar a la basura!! Segunda incidencia, en el vuelo de regreso, pagó un sobreprecio por equipaje, ( mostrador Avianca Cartagena), me lo cobran dos veces, por error, y no me devuelven el dinero!!! Le he mandado documentación demostrando el doble cargo a una tal María Ruiz, del departamento de desatención al cliente, es horrible esta aerolínea , no vuelo más con ellos, de verdad que desagradables!!!!!",Avianca,trip_advisor,['Responsiveness']
2164,Good flight,Flight was good and uneventful. Departure and arrival were on time. Nice food and air hostess. Check-in was also a breeze.,Emirates,trip_advisor,['Responsiveness']
2165,Great airline,"Great experience and flights smooth and quick from start to finish spirit Airlines was a pleasure to fly with, cost of tickets veryreasonable, only draw back they charge for carry on's too much.",SpiritAir,trip_advisor,['Tangibles']
2166,great flight,"don’t normally like to fly,but this flight was so smooth no problems take off was great and they even had time to have a drink service!",SouthWest,trip_advisor,['NA']
2167,Beware of the Legal Details,"Be careful when you pay for any business introduced through Emirates from third parties. Emirates Airlines will not help you if that service does not provide you with what was agreed, regardless of the fact that you booked the services through Emirates own website with a Skywards account. I booked a taxi in paris through Emirates, to pick me up from Airport, they didn't show up but I was charged anyway. Emirates didn't help and said they have nothing to do with any service provided through them from third parties. A complete disappointment and waste of brand trust. Never again.",Emirates,trip_advisor,['Assurance']
2168,Worst of the worst!!!!They SCREWED me up BIG time,"I don't usually write review because I also work in customer service industry and I always try to be understanding and reasonable in things could happen. How I look at the situation is how people resolve the problem when things happened. So in my case I sent my kids to my parents in houston a month before Christmas to spend time with them then both my husband and I would fly in by Christmas to spend our holidays with my parents and bring the kids back. We decided to fly with Spirit Airline because of their price comparing how expensive other airlines would be during holidays. Now I learnt my lesson that everything does come with their prices and the price I had to pay ain't cheap! I am not a usual traveler. I only fly once every couple of years. I never check my flight before flying assuming if something comes up I would get a notification. So here I am at the airport with my husband cannot check in. We went up to Spirit customer service desk. Shockingly our flight has been canceled 3 weeks before our flight and I got NO notification, NO email, NO text, NO phone call, NONE - NOTHING!!! They told me to check my spam mails, of course nothing either. They said there is NOTHING they can do or as if they don't even bother to care. They said there is no flight to Houston at that time or in the next couple of days. I asked what about the money they charge my credit card, would I get it back. They said may be they credit back to Spirit credit so I could use for future flights. But they were not even sure. All they gave me is customer service phone number to call in. Here I am stranding in the middle of Seattle airport on hold with Spirit customer service call for more than an hour not knowing how to get to my children on Christmas Eve. My husband then suggested to check out with another airline. Fortunately there was a direct fly within the next 10 hours with Alaska airline but it cost me and my husband $600 each person to fly one way to Houston on Christmas Eve. We obviously had no choice. Now I lost the money that I book with Spirit because obviously I would never fly with this airline again and it cost me additional $1200 on top of that. I have never felt that angry, disappointed, and lost like that night. If I can give this a negative stars I would. This is the worst customer service, worst flying (or trying to fly) experience ever. I would rather spend a little extra to save you from all of the hassle that you might have to experience. They don't care about their customers or even try to offer a moral service. I hope this would help those who really does read review and learn from my costly experience! Good luck!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2169,Great Service,"JetBlue never fail or disappoint us. Always have great services, professional and friendly staff. We have to travel from Boston to Los Angeles to catch an international flight as my grandmother passed away. We got the tickets last minute, when I first purchase the ticket, I got the Blue Extra for one way and coming back is flying Mint Class. But when I get to the airport, I want to upgrade it to Mint AFTER I already checked-in. The gentleman was really nice and friendly and helped me with no problem. It's totally worth to flying Mint from Jetblue as you can lay down full size to sleep during the flight. Everyone are very friendly as well. Will definitely fly with JetBlue Mint again in the future when it is safe to travel again.",JetBlue,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
2170,"1st Flight, Will Fly Again","I have to say, I do have mixed feelings about Allegiant. Positive points are the following: 1) Airplane clean 2) Plane more spacious in center aisle 3) Plane appeared to be newer (Airbus I believe) 4) Direct flight to destination 5) Deep discounted fares available 6) Flight attendant appropriately forceful with an inappropriate passenger. Negative points are the following: 1) There are more additional charges I've never seen on an airline ticket 2) St. Pete Airport doesn't really have PreCheck. Like I said, this was my first flight on Allegiant. As you will quickly learn if you book with them is that you pay for a carry-on that goes above. Under the seat is still free. That being the case, don't attempt to put something above when you have not paid. On my flight to FL, a passenger was attempted to put a small, unfilled backpack into the overhead compartment. The flight attendent asked who it belonged to and a man said it was his. She asked him to put it under the seat in front of him. He then began to argue with her. She very nicely told him that he could put it under the seat or get off the plane. I LOVED IT, the man was a jerk. So as I reviewed my ticket after purchasing, there were so many additional charges I've never seen before. It ended up costing me more than a regular commercial flight would have cost. BUT, it was a direct flight, so time was saved. Another surprise upon departing the St. Pete airport is that they don't really have Pre-Check. They give you a card, you go around the main line, but when you go through scanning, you'd better not have additional liquids because you're all the same when you go through X-Ray. So...St. Pete, no Pre-Check. On a very positive side, if you go to FL frequently, you can get deeply discounted fares.",Allegiant,trip_advisor,['Responsiveness']
2171,Horrible,"Tickets are cheap but the price to add on the smallest of things: carry on, checked bags and even A PERSONAL ITEM, is absolutely ridiculous. My 2 tickets were 400 total and the final after adding things was almost 7. We arrived home and waited in the baggage claim for an hour at carousel 9. An announcement was made that my flight luggage was moved to 10 and then shortly after it was announced they were at 9. I checked the boards and it said my flights luggage was at 9. I asked a lady she, very rudely, said it was at 10, “We made announcements a LOOOONG time ago”. Will never fly frontier again. Absolutely ridiculous.",FrontierAirlines,trip_advisor,['Responsiveness']
2172,Ramiro is the worst call center person I have ever spoken to!,"I called to handle issues I was having about a charge for a flight that I didn’t receive confirmation for and a refund. I spoke to Ramiro. This was one of the worst customer service experiences I’ve ever had with Delta. He was rude, impatient and unhelpful. He kept speaking over me and interrupting me when I attempted to answer his questions. If he would’ve listened to what I was saying, most of his questions that he interrupted me to ask would have been answered. It got to a point where my husband had to get on the phone and ask that he not speak to me in such a disrespectful manner. We eventually asked to speak to a supervisor. He responded saying that he is the supervisor. I was shocked to hear that a supervisor was treating customers this way. If he is a supervisor with Delta, then it makes sense why the quality has taken a nosedive in recent years. He then proceeded to hang up on my wife after we had been waiting to resolve this for quite some time. Delta used to be the best airline for domestic travel and my preference for my family to fly. I’m disappointed that the caliber of your management has gotten so low. Even when my husband asked him to stop speaking to me so rudely, he started arguing with my husband who gave the phone back to me because he did not feel it worth his time to argue with a call center supervisor. Please let us get back to a time when airlines valued their customers and provided a quality experience. This was horrible.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2173,Best airline I have used ever!,"I have not been choosy in the past when I book a flight, using price as my guide so I have flown Southwest, Frontier and American in the recent past. I was a bit hesitant about Delta when I found out that if you don't pay for your seat, they are chosen by the airline and my husband and I might be separated - and on the last leg of our trip, we were not seated together. The first leg, from Des Moines to Atlanta, I did find that it was SO loud, it was difficult to communicate with my husband and even the attendants. We did leave a bit late and didn't have a lot of time to get to our connecting flight in Atlanta but I noticed on my Delta app that I could request wheelchair assistance for my husband, who walks with a cane. The wheelchair was waiting for him as we exited the plane and got us to our connecting gate just in time for our flight. The Airbus that took us from Atlanta to West Palm Beach was HEAVEN! I didn't even feel the takeoff or landing, it was quiet, we had a myriad of choices for TV, movies and music and for basic economy, I had quite a bit of room! Our return flight from West Palm Beach to Atlanta was also on an Airbus so again, wonderful flight. There were severe storms in Atlanta that delayed our takeoff for over 30 minutes so again, I knew we had very little time to make our connection. I again requested wheelchair access for my husband and with the expertise of the ""driver"" in knowing how to get around Atlanta quickly, she delivered us to our plane on time. As I said, originally we were separated on the last leg but not only got seated together but also got bumped up to ""Comfort"" class. This plane was much quieter than the first leg so a better flight and the attendants on all flights were top-notch! We arrived back to Des Moines, but because of the quick connection, our luggage did not. However, it was a quick claim process when we landed and our luggage was delivered to us that evening. I will continue to watch prices for my flights but if the difference is a few bucks, I will choose Delta every time!!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2174,Pleasantly surprised,"I wasn’t expecting much because I’d never flown on Frontier and being a more cost efficient airline I didn’t really expect quality. However, I have to say these were the best flights I’ve had in my life. I’m not a fan of flying but I have to give credit where it is due and I must say Frontier made up for any shortcomings with their excellent pilots; both take offs and landings were very smooth. Yes, the airline will charge you extra to pick your seat, for a carry on etc. but they allow a personal item with no weight restriction and I was able to fit plenty in it. We did purchase a checked bag and fit the rest of our belongings in it. The planes are very basic, no bells and whistles, i.e. no TVs, basic plane seats but if all you need is to get from point A to point B it works just fine and the planes appear to be relatively new; they were very clean and in good condition. Our flight was 2 hours long and I was comfortable the whole time. Overall, I don’t know why this airline gets so much bad rep. I would fly Frontier again, no second thoughts.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
2175,TRAPPED: WORST AIRLINE EVER,"I am currently writing this from the airport as I am waiting for my delayed flight. I left the house at 4am for a 7am flight, and the flight has been delayed twice now. First they said 1:39pm, and now it has been further delayed to 2:29pm. I am totally helpless here, wasting my entire day inside the airport for a flight that could very easily just continue to be delayed until it is eventually cancelled. I would rather they have just cancelled the flight so I could have rebooked with a 'real' airline. The people at the check-in counter said the delay was due to 'maintenance', but I think we all know that the real reason for the delay is due to the fact that the company is too incompetent to book enough planes for the number of people flying with them. I have flown this airline once before, and that flight had us going down the runway for take-off when the plane suddenly slammed on its breaks and we were told there was a maintenance issue. They then pulled back up to the gate, seemingly replaced whatever part was bad, and then we took off again in that same plane! Naturally everyone on the flight was nervous, realizing that our plane had something wrong with it and now we were still flying in it. Do NOT waste your time and money on this airline. I sincerely hope they go out of business.",Allegiant,trip_advisor,['Reliability']
2176,Will fly Spirit again,"Although we had delays with our flights they were delays totally out of Spirits control! Flight staff both to and from Tampa although not overly friendly we’re cautious, attentive and provided services needed! Will fly spirit again!",SpiritAir,trip_advisor,['Responsiveness']
2177,checked bag or carry on?,flying from SFO to LAX and back early may… i was wondering which option i should do. do bags actually get lost often for frontier?? would it be okay for me to check my bag 😭,FrontierAirlines,reddit,['Tangibles']
2178,Great Service,"Outbound domestic flight from FSJ to Terrace was delayed for a short time. However, on arrival in Vancouver I was pleasantly surprised that the connecting flight to Terrace was on the ground waiting for the late passengers. The attendants at the boarding gates whisked the passengers through in quick fashion and we were off and airborne in a matter of 15 minutes; virtually arriving in Terrace at the scheduled time. Great service",AirCanada,trip_advisor,['Responsiveness']
2179,SPEND THE EXTRA $ AND BOOK WITH ANYONE ELSE ,"A mistake on their end cost me 2 days of my non-refundable vacation, 4 hours of paid-for rides to/from the airport, and $500 additional to catch the next flight. I spent hours and hours trying to get this issue resolved both over the phone, and on their bot chat system on the website. I was NOT offered any sort of compensation or solution. The most you will receive after a painstakingly long conversation with a robot is ""we are so sorry to hear your less than satisfactory experience""",SpiritAir,trip_advisor,['Responsiveness']
2180,Excellent flight crew and smooth flight,"Due to Singapore Airlines being ridiculous in the money they wanted to change 1 flight date on a 4 sector flight(quote +$3000), it was cheaper to book the home leg trip with another airline. I booked with Emirates one way and was extremely happy with the service and flight. The crew were happy and friendly and made everyone feel welcome onboard. I had not travelled with Emirates before but will be looking at them first before any future flights.",Emirates,trip_advisor,['Assurance']
2181,Flight Delayed fron Last Night and Luggage Delayed,"They NEVER sent my husband a voucher they promised for a delayed luggage. Liars!!!! I called them three times regarding the voucher and they always responded: he will get the voucher in the mail. Besides it, the flights messed up since coming from Havana and our mileage was never posted on our accounts. So disappointed with United.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2182,what a mess,"going to Punta Cana we arrived at the airport 3 hours early as Jet Blue asked us to do, all along flight status said on time even seeing the plane outside thinking yes a great start to our vacation but as time went by no calls to board the plane, then Jet Blue stated they do not have a pilot to fly the plane and he was in New Jersey on his way here so would be over 1 hour delay, my stupid mind thinks Jet Blue already knows this would happen but treat us as sheep and just do not care about the passengers On the plane OMG the flight attendants kept yelling GET YOUR MASKS ON OR YOU CAN GO TO JAIL , I sat in row 2 so I heard them talking to each other one said he saw 3 passengers with their masks below their nose and then he went to yell at all of us, no wonder why issues on planes now . Return flight Jet Blue made us stand in line for almost 3 hours to check our bags with no AC at the airport 1 person passed out in line . Jet Blue was a good airline now the worst I have flown even worse than Spirit",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2183,Great airline!,I loved jetblue the round trip flight from vancouver was great! and free snacks and wifi!. Airbus 320 smooth as butter!,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
2184,"Safe, on time and organized.",loose luggage requirement a plus. being able to board early good. plane was clean. Southwest employees kind and helpful.,SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
2185,Mi linea aérea favorita,"Es mi línea aérea favorita, casi siempre me dan up grade y su entretenimiento durante el viaje es muy bueno. Aprovecho de ver películas recientes y me gustan las comidas, porque siempre tienen una opción para los que no comemos carne.",Avianca,trip_advisor,['Assurance']
2186,Spirit Airlines is FRAUD!,The reviews mot be done by employees or people they have paid to lie. Spirit Airlines is the worst company. STAY AWAY!!!! They canceled my flights and gave me a refund. They rebooked the same flights with the credit they gave me 1 hour before. They canceled again when I asked for my refund I was told I can not have refund because it was booked with credit. BE AWARE of their scams.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2187,Worst experience ever,"If I can give this airline a zero I would have. The workers on the check-in disks are so unqualified. The lady couldn't add our infant to our ticket and when she asked the manager, she didn't even bother to try or show the lady how to add the infant. Therefore, we missed our flight. On top of that they claimed that they can't schedule us on the next flight and refused to give us a hotel. So they didn't just reunion our vacation they also made us pay extra money for a hotel and a car since we weren't able to get a flight on the same day. So save your money and choose a different airline.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2188,Avianca are a great airline to fly with.,Avianca are a very professional airline with some of the latest airplanes. We flew from Heathrow to Bogata in January. Its a long flight but the crew are very attentive and the food is good. Bear in mind Avianca is a Colombian airline so the stewards are mainly Spanish speaking but most of them speak good english too. Would definitely recommend Avianca.,Avianca,trip_advisor,['Assurance']
2189,I should have read the reviews. Never fly with this company,"I had the tickets for 4 days and found out the puppy we are flying to Atlanta to pick up won't fit in the required size airline carrier so I cancelled. The charged me EXACTLY the amount the tickets cost plus the 99.00 pet fee as a cancellation fee. A total of $248.92. I called customer service, No refund and no , I can't just have my seats back that I cancelled only 10 minutes ago, no offer to help with this at all from customer service. No suggestions, no solution. I will spend the rest of my life telling everyone I can that this airline just rips people off",FrontierAirlines,trip_advisor,['Responsiveness']
2190,Nice flight,Had no problems with this flight. Boarding was fast and had a good seat in row 17. For the price I can’t complain. I paid for carry on but my flight was still cheaper than delta. For a short flight it was perfect. Just bring your own snacks on board.,FrontierAirlines,trip_advisor,['Tangibles']
2191,Horrible delays horrible customer service,Horrible delays in airport and once arriving couldnt even be let off plane when arriving in airport. They didn't have a gate for us because they delayed us so long in coming home none was available once we finally landed and we had to wait even longer. Hours added on to the flight. Flight crew couldn't speak over the intercom professionally before we even boarded. I should have known then this was about to be a disaster. Never even told us they were running super behind we had to inquire. A 2 hour 29 min flight turned into over 5 hours long after they already rescheduled both of our flight times ahead of time round trip. They should have just kept the original time of our flight because we are now later then we would have been had we been able to keep our original scheduled flight prior to these delays and changes made by Alligiant. It was already a inconveniece them changing the original flight to a 6 a.m. flight but then for them to be majorly behind in every way defeats the purpose of them even changing the times ahead of time. The female flight attendant also needed an attitude adjustment.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2192,Great service and flights on time,We fly Delta most of the time and very happy with their service before and during flights. The airline is usually on time with their flights,Delta,trip_advisor,['Reliability']
2193,LITERALLY CREATED AN ACCOUNT TO BASH THIS COMPANY! STAY AWAY! WORST AIRLINE IN THE INDUSTRY!,"We decided to not board a flight in late march due to very obvious reasons. Frontier will not issue a refund just credit for that. Which is literally the only airline that will do so. I'm not sure its even legal. Then they offer to exchange my $700 in credit to 120,000 miles. I accept, get a confirmation and then that doesn't go thru. Please don't cut corners. Fly anybody but them or Spirit. Both will probably be bankrupt in couple months anyway.",FrontierAirlines,trip_advisor,['Responsiveness']
2194,Terrible accountability,"I used to fly nothing but delta, I’ll never fly with them again. I was on vacation, my cards got hacked, I had to leave early. Changed my flight, it was cheaper so I got a 69.10 credit, they charged my card that amount instead, it was part of all the money I had left that I had access to because of my information being stolen. They admitted multiple times they never should have charged my card, it was a mistake. The bank says they can’t refund it, delta has to, delta says they can’t do anything. Now I can’t Uber home, I’m short $70, they wouldn’t do anything, twice they just said oh well and hung up. I borrowed from the only person I could, everyone else I know is gone. That cost me more than the 70$ was worth, far more. That person agreed so they set up my Uber for me, day of the flight, we left 1and a half hours late because the pilots overslept ( they told us) I couldn’t get the person I knew on the phone to reschedule the Uber. Delta still took no blame, and they still wouldn’t help me get home. I had to call back the same person after I landed and go through that all over again, that person was my ex wife, sloppy divorce, she cheated, they’re married now. $69.10 ruined me and delta still won’t acknowledge fault. I asked them to waive my $71 baggage fee I had to pay to offset the mistake, nope, too bad. DO NOT FLY WITH THIS COMPANY. Oh the best part, I left a a few very descriptive complaints, they answered with oh, your talking about your baggage fee ( two different numbers btw $69.10 and $71 and some change) that’s all that is, you have to pay that we aren’t responsible for that, Ended my complaint on that. The baggage fee ($71) I paid when I changed my flight wasn’t charged until 3 days after I complained about the $69.10 already happening, but hey, it’s my fault right. Thank you delta for accessing my funds without my permission then blaming me for it, rudely and several times. Tried 0 stars, wouldn’t let me.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2195,"great price, friendly service",the flight crew is very friendly and offers great service. the low price flights are non-stop and have been on-time every time we've flown.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2196,Flight from Newark to Ft. Myers for winter vacation,Very nice flight. Checking in was very easy and staff was very professional. Airplane was very clean and flight was very nice. Will definitely go back and highly recommend to others.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
2197,On time,"Our flight was on time and it was a smooth flight. We love to fly Frontier, however I hate that it cost so much to pick a seat. I also hate you can’t pay separately if you need to change or cancel your flight.",FrontierAirlines,trip_advisor,['Tangibles']
2198,Comfortable flight,"As flights go this was as comfortable as economy gets, well attended. Good selection of films to watch and food and drinks were welcomed. I would definitely fly Air Canada again the self check in was a first for us but went through smoothly,",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2199,Never again ,This is the worst airline ive ever flown. Even the budget airlines like spirit and frontier offer better service.,United,trip_advisor,['NA']
2200,Flight Schedule past March 5th?,Does anyone know how far in advance Spirit airlines post their flights? I am looking to book for mid March and their schedule is not open yet.,Spirit,reddit,['Responsiveness']
2201,PUNTUALIDAD Y COMODIDAD,"El mismo fue puntual y aunque las atenciones dependiendo del vuelo caso vuelo de siete horas ha desmejorado en comparación años anteriores ,sigue siendo de calidad y en especial cuando son familias , recomendable.",Avianca,trip_advisor,['Assurance']
2202,Very Comfortable long flight,Very long flight but quite comfortable in Bus. Class.Seats become flat and everyone was very nice and helpful.Limited food and other services because of Covid but were good enough.Boarding and De boarding were done very well.Would have liked more luggage options as extra bag costs were very high.,United,trip_advisor,"['Tangibles', 'Assurance']"
2203,Wonderful,"First time I have flown Business Class. It was a fabulous experience... the staff were so attentive..., the food was amazing, champagne was just gorgeous. Emirates Economy takes a lot to beat too.",Emirates,trip_advisor,['Assurance']
2204,Great service,There was a crazy passenger on board that wouldn't calm down.the flight attendants got the passenger to calm down and sit in his assigned seat.,SpiritAir,trip_advisor,['Assurance']
2205,"Affordable, timely, friendly","The flights going and coming were on time, clean and the staff was kind every step along the way both ways. The space is tight and the tray tables are small but it was no problem for the short flight. Everything cost so eat before you get on or bring your own food. The random seat selection was fine with me because paying for a seat isn't necessary for me unless with my children. The luggage weight unfortunately is 40lbs instead of the standard 50lbs which is tough but not impossile.",SpiritAir,trip_advisor,['Tangibles']
2206,Air Canada and Air Canada Vacations - with Connecting flights,"February 20 to February 28, 2023 To Coast Rica via Air Canada Flights AC8002 from Ottawa to Montreal and the AC1331 from Montreal to Liberia Return to Ottawa via Montreal Flight AC1330 from Liberia to Montreal and then flight AC8015 from Montreal to Ottawa. We prebooked our seats on all flights so we would be able to sit together and have hopefully no connection issues. When we checked our bags at the Liberia airport this was the first sign there maybe an issue as the ticket agent advised that we would have to pick our stored bags up in Montreal and pass them through luggage check to get to our connecting flight to Ottawa. We checked with the Air Stewarts to confirm this was the process, they confirmed. As the flight to Montreal was arriving a bit early we thought we might make the check in requirement. We followed the process to the best of our ability and upon arrival at the Air Canada Ticket counter we were shocked to find the checked baggage doors closed and our luggage could not be taken, The counter staff called the gate at about 21:37 hours to find tat boarding have been closed and they wouldn’t wait for us to get to our connecting flight. This is unacceptable as these flights were booked, as noted above, with Air Canada Vacations as a package offered RE: 2UCV3T.",AirCanada,trip_advisor,['Responsiveness']
2207,"Not the best, not the worst. Not a budget airline, but not budget pricing either.","Often purposely overbooked on smaller legs, and overpriced. But all in all Air Canada offers good comfort and service. Economy class offers a decent amount of space and minimal snacks; movie selections are reasonable. Business class offers wonderful individual pods, a great selection of food, and parting gifts.",AirCanada,trip_advisor,['NA']
2208,Very comfortable flight with good inflight entertainment,"Took an evening flight from Sin - Dub - Munich. The A380 was really comfortable with sufficient leg room in economy for a tall person (I'm 1.8m). Flight for both segments was stable with slight turbulence. Inflight meals were decent. There were a lot of movies to select from, although not necessarily all the latest.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
2209,Southwest Airlines,Always enjoy flying SW. The flight attendants are always nice and the seats are comfortable. I do wish they would start assigning seats.,SouthWest,trip_advisor,['Tangibles']
2210,Great Spirit!!!,The staff was uplifting and had a positive attitude which was very comforting as I was on my way to see a very sick family member. Much appreciated.,SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
2211,Trip to Rome Italy to catch a cruise.,"Easy to fly from Orlando to Rome, only 3.5 hour layover, and nonstop to Rome. Tail section back rows were served last so only vegetarian meals leftover for at least 50 people who had no food choice. Booked main cabin economy and could bring checked and cabin and underseat bags no extra charge. USB ports at my chair and TV screen.",Delta,trip_advisor,['Tangibles']
2212,Fun Flight Attendant,"Flying home from NYC is always dreadful--the thought of returning to work and exhausted from a few days in the city. Not to worry, the most amazIng flight attendant made our trip fun. She quickly realized we were a group on a ""mom trip"" and reminded us she had a ""drawer of alcohol"" and plenty of sweet treats. I felt like I made a friend on the flight home. (The attendant explained she did not work for Delta, but for an affiliate flying the Delta plane--so shout out to the affiliate for hiring someone with an effervescent personality)",Delta,trip_advisor,['Assurance']
2213,"horrible flight, good that it finished","The flight was unstable and horrible. We arrived well, which is important, but even during the unstable periods the stewardess were paying attention at the face masks.",Avianca,trip_advisor,['Assurance']
2214,Worst Experience of my life,"On the 13th of April, I took a flight from Islamabad to Dubai EK 615 which was supposed to take off at 3:05 am Islamabad time. I was massively disappointed by the way everything was handled by Emirates. The gate was only opened at 2:50 am to let us in and there were no announcements made on the delays caused. Travellers were left to figure it out on their own, because bear in mind, we were supposed to start fasting with no lead time on what we were to expect. I was seated in the plane and dozed off because I was extremely tired with all the confusion. Woke up two hours later to see that the plane was still stationery at 5:00 am. No announcements were made to explain the delay to the travellers. All this in the midst of a pandemic where I had to sit 2 extra hours apart from the travel time (without a choice) in a confined space with no social distancing as I had two more passengers next to me. I had to fast and wasn’t even given a meal until suhoor time was over (which I obviously denied as I started my fast) which was due to the late take off. I understand that delays happen in an airline but passengers have the right to know so they can plan in advance and prepare for their fasting in Ramadan. I chose Emirates because other airlines are notorious about causing delays and their unprofessional operations. This experience was mentally and physically exhausting and I would like to raise this complain to the concerned department. I would appreciate if I can receive an explanation as I paid a decent amount of money to travel Emirates due to the trust I have in the brand. I would also like to request a refund or an alternative solution to resolve this issue.",Emirates,trip_advisor,['Responsiveness']
2215,They get you there and back....,"What can you say about Southwest.....This was a vacation trip to the Oregon coast and there are not many options into Portland. It was a long day for us coming and going with time change (only 2 hours but we were up 22 hours both ways due to the drive we had to the coast from Portland). All that being said, everything went smoothly with a small glitch that resulted in flight being delayed due to a flight attendant not showing up on time (what??). Anyway, Southwest got us there and got us home.",SouthWest,trip_advisor,['Reliability']
2216,Reliable Dependable Professional,"I find that this airline is reliable dependable and efficient, even in severe snowstorms they will take off. Icy runways? No problem for JetBlue pilots! Amazing! Thank you JetBlue!",JetBlue,trip_advisor,['Reliability']
2217,Worst experience,"There is no humanity on this airline. Especially during this times where everything is changing unexpectedly with humanity and plans can rapidly change with seconds. I booked a flight to Orlando due to a family emergency but unexpectedly plan changes due to work ( first responder) and had to cancel flight. I call to explain my situation but there were so close to there “policy” and gave me no options but to pay cancelation fees ($236) with no sensibility of the situation. I honestly and totally understand it’s a business but it has not being easy for anyone and specially those battling in the field and seeing all this catastrophic situations where human were losing the battle day be day. On normal situations, I will hit back of my head and move on but it’s sad how this company is one of the only ones I have seeing during this times where they just don’t care and have no humanity. I just wish them the best and hope their sensibility comes forward. I will rather pay $50 extra to those airlines with humanity during this times and not to frontier. FYI I bought ticket at 5pm and received a call by 9pm on same day. Canceled by 11pm on same day and got charge cancelation fee on the same day (6hours between time of booking and cancelation).",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2218,Return Flight,"I have really enjoyed the flying aspects of the quality of service, management, and flight crew care. In particular our pilot on the homeward leg, went above and beyond in communicating with the passengers both prior to boarding, and then once seated. Speaks volumes, when the pilot debuses, and come off the ramp to announce that our flight may be 'bumpy ' on the way home! ""We may not be able to provide service due to flying conditions, so perhaps folks might want to grab something prior to boarding!"" Excellent! I managed to get the TSA green tick, which in theory offers a faster passage through the controlled area! Still had to remove my belt! ;-) it's always a bonus, and again, they are doing there job. Plane was well serviced and clean, especially the toilets. All in all a great flying experience between Phoenix Arizona, and Tulsa Oklahoma round trip. Note that this was my first time flying South West since all the changes came into place, and I found the self check in baggage labeling all good, and the boarding arrangements, it does pay to be online exactly the 24 hour deal to confirm, unless your status or you pay for the early confirmation. Side note, even with a late check in on my outbound journey at Sky Harbour Airport, ( I10 can be a pain! ;-) ) my luggage made the plane, and flew with me!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2219,Frontier Airlines,"I have been flying frontier 6 or seven years now. I don’t mind the cramped seats, limited in flight service, rude service at check-in, and being charged for absolutely everything except using the bathroom ( I hope I didn’t just give them an idea for pay toilets ). But what does make me feel that Frontier could careless about my brand loyalty is their Frontier miles scam. Why have a miles program and then void my miles without even telling me. Just one day they were gone. They weren’t even that many miles anyway but I thought maybe one day, after seven years I might get one lousy flight for all the times that I flew with Frontier. Oh well, at least I never fell for their overpriced credit card with high interest rates and yearly fee’s. Hello Southwest!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2220,Horror story,"Kiwi.com and Delta Airlines are truly a match made in customer-care purgatory! Sooooo uhhhh…Hi there! My name is Susan, originally from New Zealand. Sorry for the abrasion, but my small talk currently just Kamikaze-jumped headfirst out the 8th story of my Seoul, S. Korea 3-day layover. A layover I never required, much less a layover outta MY pocket with days of expenses to be incurred here, but this is how manic & irrational some airlines are with this Pandemic. I’ve never seen such wild inefficiency, since perhaps 9/11. This is a story about how a 39 hour journey from the Western continental Americas, sadly, became a 5 day trip, chock-full of obscure flights, lost suitcases, international airports on graveyard shift, and crap food to hold me over while I slowly worked my way back to the Eastern hemisphere of Indonesia. My home away from home for decades, equipped with children and a career I need to return to with some semblance of a plan… however, that plan is being obliterated by Kiwi.com/ Delta Airlines as I speak! I’m sitting here, 10 kilometers from Incheon airport, where I shall sit until the first flight to Bali that has a seat available, is willing to transport me. This is all Delta’s doing at the moment, and I cannot believe my own story as I sit back and revel in it while typing. Kiwi.com, however, as a travel agent, is rather complicit in my defenseless position. Why, you ask? I’d be happy to tell you my itinerary was put together by Kiwi.com, with a seemingly flawless algorithm, until I realized that this itinerary relies on every facet of transfers, Covid testing, and airline employees executing their job duties in a timely, effective manner. When this chain is disrupted by merely one weak link working for Delta Airlines, I became occupational hazard in the flesh… missing flights, having to pay unreal sums of money because we have flight stewards who aren’t attuned to my needs. Okay, so I know this is a little cryptic, as it has been for me in real time here in Seoul Incheon International Airport. I started July 26th, 2022 with a flight from Austin, Texas, USA scheduled to 8pm… From there to go on to Houston, TX with an 11 hour layover before boarding my Seoul, S. Korea flight, and ultimately from S. Korea to Bali, Indonesia. Home Sweet Home! My first July 26th flight from Austin to Houston was canceled and rescheduled for the following morning - requiring my 2nd flight from Houston to Atlanta (where I would make my connection to Seoul and onwards home to Bali) to be delayed. This was flight DL1315. I had downloaded the Kiwi.com App as recommended to receive updates and none of this information was posted there. Kiwi.coms’ app was actually such a joke, that my google profile became the de facto OS for me, alerting me to flight delays and suggesting nearby hotels. First off, I am a foreign national in Indonesia, and my passport and visa paperwork clearly show this. However, the woman at the Delta boarding gate in Houston insisted her computer was not up to date on the half a dozen different visas Indonesia gives its ex-pats, and that I could only enter as a tourist. “Fine” I say, “enter me as a tourist.” But a tourist must show an outbound international flight to enter Indonesia. Naturally, as a permanent resident of Indonesia, I had booked a 1-way ticket home to Bali. Despite all my pleas and .gov info from Indonesia Customs online, Delta would not allow me to board the seat I paid for until I ordered an outbound ticket from Indonesia… So I ordered one, right on the spot, for a couple of hundred dollars, and just barely made my flight out of Houston. Okay, off to Atlanta, and to catch my Korean Air flight on time. I was concerned about making my connection in Atlanta, and considered purchasing an additional flight to arrive at the correct time in Atlanta, but as Kiwi.com require passengers to board all flights booked or risk the remaining flights not being honored, I had no choice but to get on the flight I had been assigned. That DL1315 flight landed in Atlanta at the same time the flight to Seoul was scheduling to take off. I ran and ran hoping for a delay but arrived to an empty gate in Atlanta. My Korean Air flight (Operated by Delta, mind you) had gone. This is now the 2nd flight in the chain that I wasn’t able to board on time. Flight DL7850. One Delta staff lady there was extremely kind and helpful and I received a complimentary night in a nearby hotel with food vouchers. I would get back on my flight the next day. Unfortunately this is also where the real problem began. Delta could only rebook the Seoul to Bali leg of my journey for 3 days ahead later than my initial arrival date. I would be in Seoul for 3 days at my own expense. Korean airlines would not take any responsibility as they had not made any errors - saying it was Delta’s responsibility, and my tickets did indeed say Delta was the handler of Korean Airlines. ALL the flight numbers started with “DL” , which is Delta. Essentially, as soon as I boarded that flight in Atlanta to Seoul I was no longer Deltas' responsibility, and that I should appeal to Korean Airlines from there on out. Okay, so far I’ve only lost a couple of hundred dollars on , and that was much less bothersome than the thousand dollars in lost wages and the financial struggles of finding an additional 3 days childcare in Bali where my kids were awaiting my return. And so began 3 days of being bounced back and forth trying to get home to my children, my clients, and the Hormones that a 51 year old woman must stabilize for harmonious, day-to-day life. I repeatedly pointed out to Delta and Korean Air staff that my official printed itinerary showed Delta as the operating Airline on all flights, but they continued to deny the ability to help me, saying that authority to change me to an earlier flight would have to come from Kiwi.com., who, by the way, don’t have any real Customer service line, nor a functional way to assist their customers in such urgent situations. Their automated help line is not helpful. Their redirection to a flight expert service that promises a real human (at an annual price… NO JOKE) is only available if you have a phone number that begins (+1). I messaged repeatedly asking for a solution to this and got the same robot generated reply. And the really fun part? Get this: When my flight in Atlanta landed late that day, and my original Korean flight left on time without me, my luggage actually got transferred to the plane I missed! So yes, now I have no idea when I get another flight out of Atlanta, and I also have 0 clean clothes or hygiene while in limbo. I mistakenly thought I had seen the worst of this trip at this point. Now because I was never designed to be a Korean tourist for 3 days, and instead should have only been in Korea on transit layover, Bali-bound… there was a few curveballs much like the Houston experience where I had to order a separate departure from Bali in order for Delta to even allow me to board. So it went like this: after my sleepover in Atlanta due to my Seoul flight leaving me, I awoke and headed straight to the airport 3 hours early to catch my NEW Seoul flight… I wanted to be prepared for whatever came my way, seeing as how this trip had already been pretty eventful in all the wrong ways. So it started with me approaching the Delta counter with one heck of a story and my boarding pass. Little did it matter however, as I was promptly told I could not board the plane to Seoul without a negative Covid test… this research I had already done and saw no guideline about needing a negative test so long as I’m double vaxxed. Apparently now that I’m gonna be a tourist of Korea for 3 unwanted days, I need a rapid test. And of course, there are no testing facilities in the Atlanta airport, so I get to pay for a return trip taxi to get me to the nearest testing facility and back. Awesome, there goes another couple of hundred dollars! So I return to Delta gate, thinking that as much as this company seems to want to keep me from boarding this flight I paid for, I’m golden now and I will absolutely be on my way and HEY, just maybe, just maybe my luggage will even be there in S.Korea waiting for me. Oh, but wait: fail again! Now I’m being told I cannot board the plane without first applying for a Korean E-visa. And for whatever reason, the ticket clerk who informed me I’d need to go buy a Covid test before permission to board Delta flight operated by Korean Air DL7850, for whatever reason she did not tell me about this stipulation at the same time I was taxiing off to the testing center. I could’ve done this in the taxi on the way to the testing center and gotten the approval before I even returned to Atlanta Airport with my negative test results. So I can hardly believe my ears when she tells me I’ll have to apply for this E visa first, and this is where I just began bawling because it became painfully clear to me that the same staff who I’ve paid to get me home to Bali on their plane , is actually the same staff that are doing everything they can to STOP me from boarding that plane. By the time I pulled my composure together and finished the Korean E visa application, boarding has already begun and I had yet to receive email confirmation of my E visa. So yes! I also missed this flight and was looking at another day in USA, when a really helpful Delta employee who had borne witness to my perpetuating disaster, offered me a plane to New York where I could catch another Seoul S. Korea flight that night, versus staying another night in Atlanta. This would NOT be my flight scheduled for the 27th, DL7872. In fact, I wasn’t a passenger on any of the three flight numbers I paid to commute on. Every single flight I boarded was an alternative flight number. As it stood, I was busy emailing Kiwi.com and after more than 24 hours received an email asking me if my problem had been resolved yet. What a cop out!! That email was utterly useless. No information, no next step, just a giant loop back to a service I can’t use due to not having a phone number starting in (+1). Shocking, to say the least. In any case, I accepted the New York flight to catch Korean flight Seoul, and equipped with a negative test and E-visa which had been confirmed via email just after the Atlanta flight for Korea left, I was finally able to board. In fact, once I no longer had to deal with the Delta Stewards, things began rolling along. Of course, I was still paying out of pocket for all these new accommodations I never wanted, but at least I now had some flight attendants who believed in providing transport for their paying clientele and were happy to help me retrieve my luggage and secure a guesthouse in Seoul. I realize that just sounds like the job description of an airline attendant, but after being mercilessly rejected transportation by Delta employees, I was actually beginning to question what the objective actually is for passengers on Delta. It seemed to me like, come hell or high water, Delta was NOT going to allow me to fly with them. I was in such despair until some friendly Celestial faces in Seoul insisted that they would get me home to Bali on the 31st of July. I started this journey on the 26th of July, before Delta flight delays, before Delta obstinately refused my Foreign National visa status of Indonesia and made my buy a ticket out of Indonesia that I’ll never use, before surprising me with a negative test requirement that NOBODY else asked me for throughout this debacle, before burning my efficiency clock out with a E-visa mandate that wasn’t confirmed quick enough———I’ve never felt so unwanted on a carrier craft in all my days! And Kiwi.com is every bit as negligent, I must say. Honestly, I never had another problem once I got out of Delta Airlines clutches, but as I sit here in a not-so-cheap Korean guesthouse with my Korean groceries and Korean SIM card and Korean taxi I need to get anywhere from this location I’m in, I’m tallying up what Delta cost me in mental anguish as well as the out of pocket losses I’m enduring, and I’m short about $2400 usd and 3 days thanks to piss-poor service. I definitely intend on sharing my truth with anyone using Delta: Be prepared for petty problems, as I’m also reading recent 2022 reviews of others who received the same treatment with Delta, because it appears that a once-great airline has lost its edge. And as far as Kiwi.com is concerned, I don’t think they’ve ever been champion customer care practitioners, but this is bound to be a new low for them as well: Paying $30-60usd for access to a live representative when help is needed is beyond just helping make ends meet for the company. It’s modern-day fleecing your clientele, and rest assured I will be broadcasting my nightmare international charter with every rating platform who will listen. I’m THAT disappointed. Shame on you 2 companies. Just cuz ya’ll deserve one another, doesn’t mean you 2 deserve clients as well. Regretfully your victim this Once, Susan",Delta,trip_advisor,['Reliability']
2221,Chicago,"Very uncomfortable sitting, staff very nice and friendly, expensive luggage expense per item. Have to pay for selecting sitting.",FrontierAirlines,trip_advisor,['Responsiveness']
2222,Need to update your services for animals when you’re purchasing a ticket for service people. There was no options when I,My son has a service dog and he tried to come home and we looked on your website for the service animal. There is no one nowhere on there when you purchase a ticket that it says for special services nor does it say for a service animal. My son served this country for 10 years and got hurt serving our country and he was told that he could not bring his Service dog home with him. Not a very happy person.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2223,Desmejoramiento del servicio,"Tenemos ingreso a la sala Vip por nuestras tarjetas de crédito, pero no hemos podido disfrutarlas porque siempre hay alguna restricción. No es justo, adicional nos habían cambiado la hora de regreso, sino es porque llegamos temprano no nos habíamos enterado",Avianca,trip_advisor,['Responsiveness']
2224,Still some really good people in this world,"We had a gate agent help us with last minute rebooking (second leg) of a flight we missed due to medical issues. Robin Lutchmunia (sp?) went far, far out of his way to ensure we made that fight.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
2225,Delta vacations is a rip off. Beware.,I booked a hotel in the keys only to find out that delta vacations ripped me off royally. They charged me 634.00 dollars per night plus state and local taxes plus resort fees. I stayed another day and got the exact same room for 280.00 dollars plus all fees and taxes. Delta vacations gouged me more than double what I could have booked this hotel myself for. When contacting them by phone and email I wasted 10 days and countless hours on hold. Rogue players stay away is my advise. I love delta airlines don’t understand why they are associated with delta vacations. Beware,Delta,trip_advisor,['NA']
2226,Bad Service,Our flight got changed last minuet and kept being changed. We missed our connecting flight internationally and had to pay $150 to say one night at a hotel in NY. on top of that they broke our band new suitcase (looked like someone ran it over) gave us 2 new bags but when we got them to NY they were broken too. Our 18 hour trip turned into a 43 hour trip we missed a day of vacation. Will never use or recommend them to anyone every.,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
2227,Flying Emirates,"Flying in Emirates A380 , the biggest and the best aircraft in the world.Exceptional quiet, and the best flying experience ever.Emirates staff also world class.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2228,Quick NO STOP flight,"These are straight , no nonsense flights with no frills. If you want frills, you pay extra for them. The cost of the initial flight is low enough that you are still paying less with these flights than other airlines. The staff do not treat the customers poorly, everyone is treated the same. Great thanks to the entire staff for the flight there and back. 2 hours and 40 minutes with no layovers and extra time spent in airports.",Allegiant,trip_advisor,['Assurance']
2229,Terrible airline cancels flights and rebooks without notification,"You’ll find this hard to believe but this is factually true. Booked a flight using miles for my daughter. Red eye Den-TPA Email confirmation comes in ok. Notified red eye moved to 9AM. AND return flight moved from noon to 6pm. Canceled the flight today. I checked the airline booking site and was able to REBOOK the red eye!!!! Huh? Now it’s even worse. NO PHONE CUSTOMER SUPPORT AVAILABLE!!! EVER. IT’S EVEN WORSE. BOOKED MY SON IN LAW’S FLIGHT USING CREDIT CARD. They changed the red eye to morning flight. Copying the booking reference confirmation code to their CHAT: it is NOT VALID? Supposed to be ALPHA-NUMERIC. mine is only alpha. Can’t talk to anyone. Have to get past their AI CHAT BOT. FINALLY FIGURED OUT A WAY AROUND THEIR AI. CANCELED BOTH TICKETS DO NOT WASTE YOUR TIME, EFFORT, PRECIOUS MONEY WITH THIS TERRIBLE AIRLINE",FrontierAirlines,trip_advisor,['Responsiveness']
2230,Delay is guaranteed ,Going on our trip we had a hour and half delay going back home we had almost three hours delay with an autistic child this was not fun at all I will prefer to take America airlines next time it’s more but the delay with jet blue is stress I can promise you are going to be delay travel with these people,JetBlue,trip_advisor,['Reliability']
2231,Air canada is the worst,"The most garbage airline I have ever dealt with in my life. Threatening and lying to passengers, I will NEVER use this airline again and I would warn any other travelers to stay away. I have never been treated so inhumanly by a business in my life.",AirCanada,trip_advisor,['Assurance']
2232,Cheap Airfare. ,"All economy seating with some (extra paid) seats offering more legroom. This was the first time flying with Allegiant. Our departing flight was delayed for a few hours because of mechanical issues. But eventually we boarded our nonstop flight to PIE. The crew was friendly, the legroom was lacking. The plane was the MD80. So it was old and had been in service for too many years (Allegiant is replacing all MD80 planes with Airbus a320). The return flight was on the Airbus a319 (I think) and had no issues with delays. I swore at the time I'd never fly with Allegiant again. However, I just booked another trip to Saint Petersburg for April. The ticket prices are hard to beat. This time I've upgraded and purchased a seat with more legroom. So I hope I won't be as cramped. The airline doesn't offer anything for free. You better be prepared to pay for any snack or drink on board. Purchasing your checked bags or carry-on in advance will save you money. (Pictures are from both departing HTS and return flight on separate aircraft from PIE)",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
2233,GOOD VALUE,"Weekend short trip with some friend, the plane left on time, was comfortable and good value for the price. Make sure you read everything on the frontier site and bring small personal item",FrontierAirlines,trip_advisor,['Tangibles']
2234,Worst experience I've had with an airline.,"I'm currently waiting for my 17h punishment for flying with frontier. I flew to Seattle from Charlotte, NC for vacation to see my family and friends. The flight there was delta, amazing service, and the flight back is frontier. When i got to the airport two and a half hours early, i saw nobody else waiting to get their boarding passes. Concerned, i asked workers at the airport around and was told frontier airlines usually get to their stations to hand out the passes around an hour before departure. An hour before departure? Okay. Around an hour before i was to leave, i looked up on Google to find info about my flight. There were no more frontier flights scheduled for that day. Confused, panicked, stressed and angry, i went up to the info booth at SeaTac airport, where the lady told me she doesn't know what to do, and there's nothing she can do besides get me to talk to someone who works at frontier. After about fourty minutes of trying to find the ""office"", i was finally led to a door where a woman opened the door, dressed casually, and started asking me the basics as to when my flight was. She asked me if I was able to call my reserver? I couldn't tell through her mask. It looked like she just woke up from sleep. I said i wasnt able to reach customer support with frontier, and she called me a liar. After agreeing to try customer support again, i left her as i realized she couldn't help, like everyone else i asked. After two hours of calling back and forth with my family, i found out my flight never existed. There was no flight scheduled that day for 5:10 pm, and thank God that i have family who can take me in here, because if not i would've been forced to stay at the airport. I expected a refund and to be on the next plane over to Charlotte. What i got was a flight to Las Vegas, where i have a NINE HOUR layover, and then a trip to a NC airport that's 4 HOURS AND 11 MINUTES AWAY FROM MY HOME! My family has to drive a total of EIGHT AND A HALF HOURS, Not only were the frontier crew not helpful, let alone rude, but calling their customer service was the most annoying experience I've ever had with customer service. Save yourself the feeling I'm feeling now. It feels truly like I'm waiting to go to prison for 17 hours, along with the guilt of having my working family forced to drive an entire day to pick me up. NEVER BOOK WITH FRONTIER.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2235,If the Devil himself ran an airline...,"Holy guacamole. Where to begin. CONS: 1. I was traveling with a family and our flight was cancelled - it is what it is - the problem was that JetBlue decided to split us up on different flights on DIFFERENT DAYS in DIFFERENT AIRPORTS. So we had to deal with trying to get us on the same flight again which ultimately and with much effort we finally accomplished. What airline would really split up a family with the same last names on entirely different flights on different days and airports. What on earth. 2. You have to PAY to speak to a customer service agent and make a change over the phone or chat. I have never heard of a company doing this. An example of how vile and greedy a corporation can be. I feel like the CEO should be singing that How Bad Can I Be song from The Lorax movie. 3. Agents give different information. At the airport, a JetBlue rep said that we could have a hotel covered by JetBlue for up to a certain amount since we had to stay overnight due to the flight cancellation. Spoke to a supervisor, they said they weren't going to pay for a thing. So here I am trying to figure out how to escalate the matter. Basically: 4. Getting reimbursement from these people is more difficult than Frodo and Sam trying to get to Mount Doom. 5. You have to pay to select your seats...And they separated parents from children on our flight... 6. Some of the flight attendants need attitude adjustments. Not ALL were rude but some were... Just more proof there's no proper training here. Flight attendants should know to deescalate a situation or walk away from it if a client is being rude or intolerable. However some of these attendants were being rude to people just asking to use the restrooms or asking about being seated with their child. Zero empathy. I mean. Get a grip. PROS: 1. Good legroom. 2. Sudoku on the tv screen. Woohoo. Overall I was left with the impression that JetBlue literally does not give a quack about its customers. No empathy from them and I do not trust them. I felt like it was JetBlue vs its clients. My first and last time flying with this airline. Not that they care; as I said, CEO is probably rolling around in cash singing the Lorax song in a castle bigger than Count Dracula's. Good riddance. P.S. Feeling bad for the other customers who took JetBlue flights this past weekend. It was a disaster.",JetBlue,trip_advisor,['Responsiveness']
2236,Detroit Trip,"Great flight to and from Detroit. Everyone on this trip seem to provide great customer service. Got a lot of fun loving hate from one of the flight attendants due to me wearing my Dallas Cowboy gear. Great group of people on every leg of my trip. Comfort + is the way to go, but it is always good to be upgraded to 1st class. I highly recommend Delta Airline.",Delta,trip_advisor,['Responsiveness']
2237,Emirates cancel flight and refuse refund,"My wife and I booked business class return flights to Perth, Australia from Manchster UK. Our return flight was booked on Thursday, 26.3.2020. on the 24.03.2020 we heard the radio that Emirates were cancelling all flights with immediate effect. 90 minutes later Emirates ammended this saying that they were still flying to a number of county's including the UK. The next day, 25.3.2020 we hear another report that Emirates were cancelling all flights from midnight that night. I telephone the local Emirates office and it was confirmed that our flight had been cancelled. I was told that as my flight was now cancelled my wife and I were no longer customers of Emirates and they were not prepared to offer us any further assistance. We were lucky in that we were able to obtain flights with Qatar Airways the next Sunday (all be at twice the normal price). Since we have returned home we have requested a refund from Emirates of the £3,100.00p cost of the return half of our flight home. At this time Emirates are refusing to pay any refund and are only offering flight vouchers to be used at a later date. Gived the total lack of customer service we would never fly with this comapny again and are totally shocked that they seem able to refund the cost of flights which THEY cancelled. Take heed and look elsewhere for flights when thing hopefully retun to normal.",Emirates,trip_advisor,['Assurance']
2238,Las Vegas Trip,"Very good flight, check in and all-around good experience. With basic economy ticket had to have an agent approve my carry on bag.",United,trip_advisor,['Responsiveness']
2239,Frontier - No thank you!,"We booked our flights in early October. Arrived at airport 2 hours early since holiday weekend and find super long line at Frontier checkin but no Frontier employees working. Finally, one gentleman arrives and starts trying to tackle the line. When we finally arrived at our turn with the employee we were told he had bad news, we had been bumped to standby BUT if we wished to secure a seat we would need to purchase our seats. So after buying our tickets, paying for our luggage we were now told if you are going today you will have to pay more. So we gave them $132.00 more to catch our flight. Then if that wasn’t bad enough when we got to gate we were approached by a very rude female trying to charge us even more for our backpacks that did fit in their baggage sizer. I am not one to complain and in fact, I rarely believe the negative reviews of others. However, in this case I wish I had taken them more seriously. No more Frontier for us!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2240,Frontier airlines can suck a big one,"I checked in online the morning of 2/16 and printed our boarding passes. We woke up at 3:30am 2/17, our taxi was late but we still got to the airport at 5:15. We were told we missed ""baggage check in."" We got through security no problem with our 2 suitcases and arrived at the gate at 5:25. Your employees pushed us off to the side with another family with 2 small children. They refused to take any of our suitcases and argued with the father of the other family and my fiancé. We did not yell and scream. In the half hour your employees spent arguing with us, they could have taken 4 suitcases and put them below the plane. The loading belt was still out. They also sold our seats - one employee had the audacity to tell us “well we 3 three seats left” while looking at 2 families of 4. I am not the type of person to leave bad reviews or make a stink. Everyone that has heard what happened is completely blown away. This entire situation was unacceptable. Thank you for making 3 small children cry because we were turned away. Do better Frontier!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
2241,Air Canada Domestic,Even though our Travel Agent had booked our flight many months in advance we were taken back when our seat allocation showed that we we seating 10 rows apart. Talking with Canadians they said that all Air Canada Domestic cared about filling a plain. While we were waiting at the checkin Counter a lady with 2 small children under 6 years approached the desk to ask why they had the 3 of them all in different rows when she had booked as a family with young children.,AirCanada,trip_advisor,['Responsiveness']
2242,Excellent flight from start to finish,"I regularly fly business or first with Emirates. The chauffeur arrived early and the airport check in area was very quiet for my 4 am departure. I enjoyed some food and drink in the lounge prior to boarding. The boarding process was a bit chaotic. I had a couple of glasses of champagne before take off abd soon after departure I slept on my lie flat bed. The crew woke me 2 hours prior to arrival with a hot breakfast. All in all, a nice and restful flight.",Emirates,trip_advisor,['Assurance']
2243,Never Again,"Not an economic airline. Tickets are the price of a regular airline such as air canada, united, etc… ticket was over $1500 for a 6 hour flight. The plane was as small as a spirit plane, they don’t even give you a glass of water, no screens… Never again will I fly with them. Better off wither paying the price of an economic airline or pay the sale amount of a regular airline and at least get offer a glass of water",Avianca,trip_advisor,['Responsiveness']
2244,Great flight,"Any flight under two hours can't be bad! I have no complaints about Delta's excellent service SLC to SEATTLE. Crew were polite and attentive, the pilot kept us informed and more than one option for a snack was nice too!",Delta,trip_advisor,['Assurance']
2245,DO NOT FLY WITH THIS AIRLINE,One of the worst airlines to fly with if you’re black don’t do it they’re racist and discriminate. I will never visit myrtle beach a day in my life ever again not fly with this bs white peoples airline,Allegiant,trip_advisor,['Responsiveness']
2246,"Worst Airline Ever, never again!!","Keeping it simple check in a night mare arrived 3 hours prior to flight leaving since I’ve never used this airline before to give error room. Well no one is at check in a long line with people laying on the dirty floor. No representatives in sight. I ask the airline next to it Delta, she response oh no Frontier never have anyone you have to wait for last minute someone will pop up 😧 gotta be kidding me right, NOPE! Frontier has no phone number only a chat. Finally I found a sign amount the crowd sayin open 2 hours before departure. Oh my so you only have one airplane. All I can say is please pray for safe travels and pray the plan had a tube up and maintenance🙏🏾 I can’t believe this is actually a legit business. 5 thumbs down and a zero rating",FrontierAirlines,trip_advisor,"['Responsiveness', 'Tangibles']"
2247,Nice upgrade,"On our flight back from Ixtapa they had to change planes on the flight down. I had pre checked in online and got aisle seats as usual. When we got our boarding pass at the airport I noticed are seats had changed, agent said they were 2 seat aisle. We were taken aback when we saw it was 3 seat aisle but then realized we were in premium seats with lots of room. This is the second time this has happened and is a nice surprise. I believe it pays to check in early. We have had some small bumps with air canada but overall have been pleased with the service, both domestic and international.",AirCanada,trip_advisor,['Responsiveness']
2248,Good Flight Experience,"We took the flight from Athens direct to Toronto. Flight was crowded, seats were good and reasonably spacious. Overall it was a good and comfortable flight, with seats in good shape. Entertainment service was decent and TVs were working. Service was ok - more professional than friendly. Overall it was an enjoyable flight. Flight was on time during takeoff and landing and bags were easily to get with no luggage issues.",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
2249,Best Counter Agent,"Missed our flight due to horrible, long security line (I forgot this was Spring Break weekend) and was stressed about missing my Grandma's 100th birthday. David Y at United Airlines counter in Columbus, OH was wonderful and found us a new flight without any issues. He was so friendly and calm that he took my high anxiety level from a 10 to a 2. Thank you for your amazing customer service and helping us be there for my Grandma's special day!!",United,trip_advisor,"['Responsiveness', 'Assurance']"
2250,A long flight made comfortable,Emirates to Mauritius from Europe is a great way to fly comfortably. Two legs of around 6 hours with a great overlay in Dubai to freshen up and stretch your legs. Night flight makes coming home easy.,Emirates,trip_advisor,['Tangibles']
2251,Heading North,"This was a short hop after a couple of days rest. 2.5 hours. The flight was on time, check in short and efficient with pleasant cheerful staff. Older seats, but comfortable for the short trip. The meal was ok, not the same as the international, but eatable. Coffee was not great. No in flight entertainment - but on a short hop not needed. Baggage at Yellowknife were efficient for a small place.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2252,Nice air Canada ,"Excellent service, good food, on time and nice entertainment. Nice crew and they bring extra drinks as well",AirCanada,trip_advisor,['NA']
2253,Its Official: Allegiant is the World’s Worst Airline,URL: URL Thumbnail: URL Images: 	 URL,Allegiant,reddit,['Responsiveness']
2254,Canceled,"I booked a flight, but for some reason my payment didn’t go through. After trying to call support to reconfirm my flight countless times with nothing but a busy line or an automated woman saying “your wait time is about one minute” and then waiting forever, my reservation got cancelled. Now rates have gone up. How am I supposed to work with this airline if they can’t work with me? This was the most ridiculous and stressful process and it didn’t get resolved because their phone line is STILL busy. I don’t recommend Spirit unless you aren’t going to cancel or change your flight at all.",SpiritAir,trip_advisor,['Responsiveness']
2255,on time,"never disappointed by staff or service. Took E190 which seat 2 seats on each side, rather than 320 or 321, which seats 3 on each side.",JetBlue,trip_advisor,['Assurance']
2256,straight shot Portland to Boston,Jet blue always does a good job of getting the show on the road. I appreciate that it is a nice crew on most all flights and that they do exactly what you expect. Plus they have Pepsi products!,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2257,Fare Sales,"Hey everyone, I am looking to get tickets from Ottawa to Vancouver in December 2024. I was just wondering if anyone had any insight on the best times to buy or if there was any info about spring/summer sales coming up? Thank you!",AirCanada,reddit,['NA']
2258,Terrible Performance - Always Late,"Avianca is getting worse and worse. The pilots strike has not helped, however I had THREE flights cancelled in a row. Two with zero notice. The Avianca help desk and staff were virtually useless, stating they could not assist - we eventually received a refund and booked with Iberia on the major flight. The subject flight, last Sunday, was the final straw. After having had my previous flight (Med to Madrid) cancelled, I had to book other flights / route, via Bogota to London. Of course, my first flight was delayed where we sat on the tarmac for an hour, then returned to the gate. There is something seriously wrong with Avianca's management. Unfortunately, I have to fly them often, as I live in Colombia and am constantly subjected to delays (often significant). I fly them on average 4 to 6 times per month. I now book any connecting flights hours in advance to cater for their delays. Fortunately, as a diamond member they put my on other flights much easier than a person with no status. To sum them up - their planes are great - new, clean etc, however their management of the airline is diabolical and if you fly them, be prepared for delays and cancellations. I cannot wait until I never have to deal with this airline again.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
2259,pesimo,"muy malo el servicio siempre, en el aeropuerto de Santo Domingo la atención muy mala, atienden siendo muy groseros y no lo dejan hablar a uno",Avianca,trip_advisor,['Assurance']
2260,Choosing your seats doesn't always work.,"We went to California for a family party last weekend. Everything was terrific, the flight out, the party, the food however the flight back had an issue. They changed the plan and the seats we had chosen were changed due to the plan's configuration. My wife, who has a fractured toe, wanted an aisle seat. We were put in the middle two seats of a 4 seat row. It was inconvenient but not life altering. Our goal was to make it home in the time we had allotted. We accomplished that. So just be prepared if an airline changes your seats, just roll with it. At least they got you on your flight.",United,trip_advisor,['Responsiveness']
2261,Always consistent,"Generally Delta is very consistent on time and efficient. This flight was over booked and late getting to Board. The Gates at Minneapolis are cramped and no one was very happy. So I thought Sky priority was nice getting on pretty early but as I get up to the plane step on, the Flight attendant holds me up to wait, Okay well she took drink orders for the entire first class area and then asked her assistant to give them all waters as well as we waited several minuets with 100 people backing up behind me moaning, Really poor timing and rude as well. First time I have seen that happen. My feet did not need extra time on them.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2262,A great airline,"We chose Southwest because that is our go to airline. Why? Because we can always change our flight even at the last minute. And sure enough, that happened on this trip. We had to change our plans three times. Interestingly enough, the final selection saved us dollars that we were able to bank. We knew that we had to make a connection, but we felt it was worth it because of the option to reschedule flights without a penalty.",SouthWest,trip_advisor,['Responsiveness']
2263,Misinforming so you book a ticket- thats how they get you!,Ruined my upcoming anniversary/ birthday trip.This morning I received an email about this reservation saying that my trip has been changed so I called and no one seems to know why it was changed. I had made plans to get to NOLA on December 9th and now with the new itinerary it would have me arriving December 10th. My original flight was a non stop and now I am stopping in Denver for 7 hours and then boarding plane to NOLA. This is not what I had booked. The agent and manager I spoke to told me they couldn’t change it since I had already accepted the change but this wasn’t the case. I never agreed to stop in Denver. I do not want a future credit because I don’t plan on traveling for the rest of year because of Covid19. When I booked my flight it said if booked by July 31st I could cancel/change at any time with no cancellation fee for a FULL REFUND. I expect Fronteir to hold up their end of this and for me to get my money back as I was guaranteed when booked. I do not plan on using Fronteir again and it is not because of the change because I know this is a crazy year and things can be out of your control but I am never using Fronteir because of the poor customer service and even though “customer satisfaction guaranteed” this hasn’t been the case for me,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2264,Not what I expected,"I was excited that we were booked on Emirates to fly from Toronto to Dubai and on to Johannesburg. Part of our group was in first class and raved about their flight and service. However, those of us in economy had a somewhat different experience. The food was adequate and I did appreciate the “real” cutlery. However, generally, the service was lacking; it seemed that the attendants disappeared for periods of time. I don’t like to use the call button so trying to flag down an attendant was a challenge. It was a long flight and we had to ask for water as they didn’t come around. The seats were a good size and we purchased the exit seats to have more room. I won’t go out of my way to fly Emirates again...unless I could afford Business or First class!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2265,"Until now, the best flight experience ever","I flew a lot in my life, but for the first time I chose Emirates. I had a great time, comfortable with my legs, lots of entertainment and good food. The whole staff was kind. See you soon!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2266,Avoid Avianca at all costs,"I've flown with a lot of airlines, and Avianca is undoubtedly the worst. To begin with, they made constant flight changes leading up to our trip, some minor, some entire days of change. When these changes resulted in us being unable to make our connecting flights, Avianca refused to offer any changes or solutions. (Keeping in mind that these flights were all made under the same booking). As a result, we ended up out of pocket a decent amount of money to change flights. Beyond this, the staff are incredibly rude, and the economy sections of their aircraft are by far the least comfortable I've seen (no reclining seats, limited legroom, headrests removed from economy). The fact that we encountered issues on every single flight with Avianca in our journey (delays, last minute changes, rude and unhelpful staff) makes it pretty clear that this is the norm for this airline. I will certainly never fly with Avianca again, and I strongly recommend others to avoid them whenever possible.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Tangibles', 'Assurance', 'Empathy']"
2267,Horrible airline!!!,"horrible is the only way to start this. we arrived in orlando and hour ahead of time, due to traffic, but they told us the plane was already borded and we would have to get another flight. there policy states they have to take you 45 mins. ahead of the flight. so the flight they wanted to put us on now would be going to denver, then to milwaukee with a 9 hour lay over in denver. we said no. the only other flights to milwaukee would be friday maybe, and saturday for sure, this was wednesday when we got there and the wedding we were attending was on saturday, so this wasn't an option. they said the only other thing we could do is take a flight to chicago and have someone pick us up there. so we went with that, only to have it be delayed and didn't get into chicago till 1:30 in the morning, and were suppose to leave at 8:30. that was the flight to milwaukee, not too bad, but the trip home really gets alot better on monday. we arrive early for our 8:00 flight, they say our checked bag isn't on the computer. strike one! so i have to pay 50$ out of pocket right there. we go through security and get to our gate. they announce the flight out of denver will be delayed due to weather,an hour after we are there. me an several others check our weather apps and there is nothing for any rain at all between denver and milwaukee. a half hour later, they announce the pilot made a mistake and went to orlando and when he touches down he will be headed to milwaukee. it's now like 10:00. later they tell us the flight is delayed due to weather. now it's like 10:30 and they tell us the flight will be coming in around 1:30. so we wait and everyone is frustrated at this point. around 12:00 they tell us the flight has been delayed again but it is in the air and should be here by 2:30. now at 1:00 in the morning they tell us that the flight has been canceled and we will have a new flight for you tomorrow at noon. how does a flight that is in the air heading to milwaukee get canceled? did he stop and park on a cloud? now everyone is furious and wants to know where we need to go to get our checked luggage. the tell us to go to carousel c downstairs and that the sheriff will be there to escort us off the property! i mean what? going to kick us out on the street with no where to go at 1:30 in the morning. what kind of customer service is this. called the sheriff for what? anyways we went downstairs got our bags and talked to the supervisor about food vouchers or hotel vouchers, and her answer was, there is nothing they can do for us. and also that no one ever said the flight was coming out of denver, or that it went to orlando first. we told her that there personal announced this information. her response was, i will have a talk with him in the morning. so we tried to sleep in the airport chairs on the second floor, becuase that area is public and they can't kick you out of there. no where to get food or drink as all the shops were closed and we couldn't get any sleep worrying about someone tampering with our luggage. so the next day we finally did get on a flight around noonish and made it back to orlando. i can't understand how this place even stays in business doing these kind of things. i don't care if they gave me free tickets, i would never fly on this crappy airlines for as long as i live. trust me you need to find anyone else besides frontier crap airlines. omg this was truly a nightmare !!!",FrontierAirlines,trip_advisor,['Responsiveness']
2268,Amazing experiences,"Excelent services on board. The treatment was excellent, kind, attentive and trying to help everyone at all times. It was a surprise because it is not the treatment that I have been used to in our last flights in different airlines.",SpiritAir,trip_advisor,['Assurance']
2269,Great Service and value,"The boarding process was very quick and efficient flight was excellent and we arrived early. The flight attendants were very friendly, it was a smooth play great communication by the pilots when there was a possibility of turbulence.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2270,"I will fly with Spirit again. Besides the tight seat, it was a great flight",Wonderful experience. I will certainly fly with Spirit again. The flight attendants wsd very attentive.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2271,La mejor aerolínea de Colombia y Latinoamérica.,"Excelente servicio al cliente, muy puntual en la salida, buen manejo del equipaje, aviones muy cómodos con entretenimiento abordo, bien espacio para los pies, la recomiendo mucho además los precios son buenos para la excelencia del servicio. 2 aerolínea más antigua del mundo y la más longeva en operaciones.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
2272,Unimpressed,"I will never fly with United again, substandard in almost every respect. I was most disappointed by the state of the aircraft, the comfort, the service on board etc",United,trip_advisor,['NA']
2273,Best No Frills Airline,"Allegiant is the best no frills airline. The only reason I did not rate them excellent is they are late sometimes. They are not as bad as some other airlines but nonetheless. I have been flying from Ky to FL and Ky/Belleville,IL to Vegas for several years. Overall they are easily as good as the major carriers being on time. The deals on the Vegas trips make them worth writing a review. I like the service to the smaller, less crowded airports which translates to getting checked in, through security, and at the gate in less time. I am happy they now will be flying from Louisville, KY which will hopefully provide more options.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
2274,Emerald Shores,Yellowstone Band from Alberta had perfect flight service on Southwest! On time and on target. Could not ask for anything more.,SouthWest,trip_advisor,['Reliability']
2275,The bad and the good,"Our flight down was delayed by an hour due to the flight from Sanford was late arriving. We flew down on a MD 80. The landing in Sanford was one of the roughest I ever experienced. It was as though the pilot thought the ground was 5 - 10 feet lower. My initial reaction was that this was the first time the pilot had landed at Sanford, but we were thanked by the Sanford based crew for flying with them. The flight back was a very relaxing early morning flight (7:11 AM) on a new Airbus 319 which was pleasant. What I find different is that no drink including water is free onboard their flights. They also don't serve hot drinks.",Allegiant,trip_advisor,['Responsiveness']
2276,Bags lost,"This is not the first time that Air Canada has lost our bags. I have flown with AC atleast 20 times and I am trying to remember a time when I have checked-in a bag and they have not lost it. The joke of this airline is that they make you pay to check in bags now. I am not sure who is running the show to make a decision to charge for something that you clearly are not good at, but this person needs to seriously reconsider that decision.",AirCanada,trip_advisor,['Responsiveness']
2277,Some good alot not so good,"Pros.1. First time using this airline great package deal Hotel / flight too Vegas. 2. Very military friendly best airline by far with this hands down when booking if you are a veteran have a military id don't pay for your bags show your id at airport a lot perks given. 3.This is a bad and good thing soda / juice,snacks you pay for but drinks are only 2.00 which is much better than having to pay 5.00 dollars at the airport snacks i had my own. 4. Check in pretty quick. Cons 1. Flight was delayed going for well over 3 1/2 plus hours which caused us to get to Vegas well after 730 and loosing out on basically a half day and we had reservations scheduled so we didn't get to do anything the first day. Very upset with this .I emailed them about this issue on the Dec 3 as of Dec 9 no response back. 2. Seats where very uncomfortable no reclining .It's my understanding that by 2018 pretty much all their fleet will be brand new planes for the most part so all the these current used planes will be phased out great. Which probably means they will raise prices . Other than those issues the flight back was on time and this airlines is as advertised at moment no frills . Would i repeat yes but my last resort.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2278,They Take Care of Their Own,"I'm writing this review because the last two times with them haven't been perfect, but they made it up both times. I was flying Rio - Toronto last year, my flight was delayed 6 hours, and because I'm an Aeroplan partner they have me a $300 flight credit. This time flying I was told I'd get 2 bags free checked because of my Aeroplan partnership but had to pay for the 2nd one and they refunded me promptly. The experience with them as a member has always been between a 7 and 9 out of 10 when flying with them, but I've had fantastic customer service experiences with them numerous times, and I've flown some 30 times with them now and never had my baggage lost. I have friends that avoid Air Canada who aren't partners, and so I'm led to believe that they take care of everyone alright, but for any members, they go above and beyond for them.",AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
2279,Best economy flight,"We have been traveling a lot the last 30 years both as tourists and as business. I must say that Emirates is the outstanding airline company of all. New airplanes, good service, nice food and on schedule.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
2280,MintNeo,"Booked a round trip MintNeo flight in April for my partner and I. logged into my account today to see my departure time changed and the flight is no longer neo. I paid extra for a mint studio and the flights we were changed to do not have studios. I was never notified and when I chatted the agent said they could refund me for the seat charge but couldnt explain why the flights were changed. It looks like there are no mint neos offered now on the dates I am travelling in April and no one can explain why. Does anyone know? Also, do you think the plane could change back to a Mint neo between now and then?",JetBlue,reddit,"['Responsiveness', 'Assurance']"
2281,Nothing atypical of Allegiant,"Allegiant is great for getting you from Point A to Point B, but not much else! That said, they don't promise to do much else and so that's fair. You will pay for anything on the flight, even water, so keep that in mind. I will say the attendants were all very kind to us on both trips. Our flight was delayed by nearly an hour on our return trip because they didn't have a crew and I feel that even discount airlines ought to uphold the promise of timeliness.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
2282,A Great Experience as Always,"Flew Southwest to Durham for a quick trip to pick up a vehicle. Flight boarded promptly, departed promptly, and had a great crew. I took advantage of Southwest's 2 free bags. Both were intact, with no damage at the other end. I always make Southwest my first choice when i fly.",SouthWest,trip_advisor,['Responsiveness']
2283,travel update,"Flight was fine, staff was cooperative. Since I am frequent flyer so in Economy I noticed food menu is more or less same since many years. Moreover, this was NEWS for me that they were serving Champion by charges! For frequent flyer there must be something additional which can classify their importance from others, if possible. Please provide foot rest in the seats.Mostly I travel in Business but at times I have to go in economy. I noticed that without foot rest seat is quite uncomfortable.",Emirates,trip_advisor,['NA']
2284,Cancelled flight then forced to pay for seats,"My original flight that was supposed to arrive in Eugene at 4pm was cancelled and they put me on a new set of flights that added 4+ hours to my travels and has me arriving at 9pm. By the time they put me on the new flight, all the free seats were taken so I had to pay $100+ Extra just to secure seats on both these flights for the cheapest available seats. I arrive with my carry on that I have used as a carry on over 4 times with United and at the gate they tell me it is too lathe and make me pay an additional $45 for it to be checked. I am very disappointed that I have to pay all this extra money when United messed up and cancelled my flight to begin with. At the very least I should have been offered free seats since I had free seats on my previous cancelled flight.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2285,Cabin crew made the flight special ,"My son and I flew from Newark to Dubai on Aug 5 and it was the crew looking after us on the flight who turned an otherwise ordinary flight into something very special. I took the name of the crew so that I could show my appreciation for her going the extra mile to make it so. Just a big smile, attention to detail, happy demeanor...Ms EFFIE THASTI, thank you so very much. Employees like Effie make an airline what it is and what can be..",Emirates,trip_advisor,"['Assurance', 'Empathy']"
2286,Early arrival,Flight left on time and we had an early arrival in SMF. Snacks included biscoff cookies and stroopwafels. Flight personnel were personable and professional. Had love direct tv in flight as well as movies I could watch on my iPad.,United,trip_advisor,['Assurance']
2287,Emirates gives you wings,"The service from check in counter, throughout all the contact points one has with the Emirates staff is a wonderful experience. The chair is spacious and comfortable, which makes that long flight a breeze.",Emirates,trip_advisor,['Assurance']
2288,I would reconsider using Avianca,"I purchased roundtrip tickets from Colombia to LAX for my fiance late May early June. Upon arrival my future wife was stopped at immigration and sent back home. (yes, deported) I contacted Avianca weeks in advance that she would not be able to make the scheduled trip back to Colombia. They told me to go onto there website and fill out the refund section. I was able to provide the official documents by the United States Department of Immigration letters stating when and why she was sent back. When I called back numerous times I was brushed off saying I had to wait for a email response from the website refund department. A week after the plane took off I finally received the email stating that our refund was rejected. This provoked more phone calls where Employees of Avianca kept telling me that someone had been on the flight to Colombia. Its disturbing to know that even with proof that we did not use the flight back that a multi billion dollar company could not help in a Hundred fifty dollar refund and so much of my valuable time was wasted. If anybody that reads this that can help I have dated emails and all proper documentation that I did what was need on my end to get this refund. I know deep inside nothing will come of this but writing this has helped emotionally.",Avianca,trip_advisor,['Responsiveness']
2289,Horribe,"absolutely horrible. PACKED 737, they rescheduled, cancelled or delayed going and coming back so seats were reassigned. with every seat taken. No meals, no temperature taken, nothing. Then have the audacity to talk about social distancing when we land. We changed planes in Denver with a 39 minute layover and had to from terminal C to terminal B. Ever been to Denver airport? It's a haul. The entire trip was just a horror show. I will never, ever fly United again. EVER.",United,trip_advisor,['Responsiveness']
2290,I always traveled with JetBlue but....,I always travel with JetBlue. Today 12/8/2020 I get on my flight and all the middle seats are taken by someone. I ask for a upgrade because I did not feel comfortable. I was denied the upgrade even though the first 3 rows were empty. I have to travel at least due to work. Now that JetBlue has no social distance with 3 people in one row. I would not recommend traveling with them due to COVID 19 concerns.,JetBlue,trip_advisor,['NA']
2291,HORRIBLE,Literally canceled my flight twice. With no reasoning. Then there’s no flights out for the next 3 months. They will not provide a refund nor do they care I have kids at home. I have no flight home and now I can’t even get my money to use a different airline. My first time flying frontier and definitely will be my last. I’m going to the better business bureau,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
2292,Worst experience ever,"They canceled my connecting flight on New Year’s Eve, with ridiculous excuse about short staff. The rescheduling process was absolutely terrible and chaotic. There are multiple flights still going to New York the same night. But spirit is only willing to reschedule the cheapeast option for us that leaves on New Year’s Day with multiple stops. The staff in the airport and on the phone only kick the ball and nothing gets solved.",SpiritAir,trip_advisor,['Responsiveness']
2293,Review,"Check out how awful a vegetarian meal on business class looks like. This was the worst flight ever. Food poisoning from the food, completely unprofessional and discourteous staff. There was no attempt to make it a pleasant flight and the attendants continued to be unpleasant. Didn't offer any first aid after mentioning not feeling unwell. Waiting time for food was astonishing - hours!!!! And then they serve up rubbish that even the bin would throw out - no trays. What did Emirates charge for a business class seat? Customer services is equally appalling - completely dismiss a complaint and no offers for compensation. (Written on behalf)",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
2294,"Oh, los asientos.","Este vuelo, con escala en Bogotá, fue muy cansador, los asientos no eran reclinables!!!, parece atributo del avión. El regreso, con escala en Lima, asientos reclinables en el tipo turista. La atención del personal y puntualidad muy bien.",Avianca,trip_advisor,['Responsiveness']
2295,It was ok.,"Sorry, United, but giving you only 2 stars: 1. The boarding to Chicago was the longest boarding I’ve ever experienced in my life, even comparing to an international flight with 400 seats on the plane. The boarding took 45 min. 2. The seats are the smallest I’ve ever seen- the width was 17 inches, pitch-30. I’m a 100-lb girl and my neighbors were slightly bigger and we couldn’t even move without hitting each other and apologizing 20 times. Why I gave 2 stars: 1 star- for the service, the plane crew was wonderful 2nd star- the plane didn’t get delayed. Thank you for that.",United,trip_advisor,"['Tangibles', 'Assurance']"
2296,WORST customer service ever,"I had two flights from MSP to SFO scheduled, one at 2:20 PM and one at 6:55 PM due to weather delays which moved my flight to a day later. I understand the part where my flight got delayed due to weather. But I reached out to the support chat for getting my boarding pass which I couldn’t get online for some reason. I couldn’t call then since it was a long wait on call support. They responded after 3 hrs, which is again fine by me, i asked them to get me a boarding pass for 2:20 pm flight. They told me it was cancelled. I asked them multiple times if they meant the flight was cancelled or the ticket got canceled they kept saying the flight was cancelled. Now I had to accept obviously even though I couldn’t see anything on the internet about that. They gave me the boarding pass for 6:55 pm flight though and quickly removed my previous flight from my profile which i could see before the chat. I now saw that the 2:20 pm flight has departed and it was NOT CANCELLED at all. I have the evidence that i was booked on that flight in screenshots, but i never got the ticket which is what i was asking the support for. I was also assigned a seat. Even though they put me in first class seat for my 6:55 flight, i wanted to reach my destination earlier. And it’s not fair to lie to your customers, when they really trust you and reach out for support.",Delta,trip_advisor,['Responsiveness']
2297,this airline does every thing they can to rip you off,Had a flight from SNA to EAR. was unable to make trip had to cancel. Now they want to charge me $400.00 change fee to rebook. However when you go to the web page to rebook the flight is now more costly then if you bought it out right. so they charge you twice to cancel a flight. one a cancelation fee then they raise the price on the new flight even though you can go on line the same time and day and the flight is a good 30% less. Then I rebooked another flight outright and they gave me the wrong time for leaving and when called them on it they wanted to charge me $200.00 to correct there error. So they did wave the change fee and gave me the correct time for leaving. Yet again when they gave me a new seat it was in the back of the plane even though I had paid for the preferred seating up front. So again they trying to take more money from me for selling the seat I paid extra over and sell it to someone else again. United is stealing your money every way they can. Go with someone else and enjoy your flight hassel free. I will NEVER use United again even thought they been my go to carrier for many years.,United,trip_advisor,['Responsiveness']
2298,Looking for advice on solo international flights,"Hi Everyone! I'm traveling CVG->BOS->AMS and then CPH->AMS->BOS->CVG back home. This is my first time flying internationally on my own in a long time. I have two questions: 1. I'm flying Delta One (BOS->AMS and then AMS->BOS) but the other legs are billed as First Class and Europe Business. Will I be able to access the lounge in CVG on the way out and in BOS on the way back? Or do I only get lounge access for the Delta One leg? 2. I just found out today from another post here that re-checking baggage is a thing on international flights. From what I gathered, on my departure flight, I will only need to check my baggage once in CVG and pickup in AMS. On my arrival flights, it sounds like I will need to check my bags in CPH and again in BOS? Do you think I would need to recheck my bags in AMS too? Is there a way to confirm on my boarding pass or luggage tags on which legs I need to re-check my bags? I'm extremely nervous about messing up and leaving my bags. Any other advice you have for international flights and/or solo traveling would be greatly appreciated. Thanks!",Delta,reddit,['Responsiveness']
2299,Gaslit and Insulted by 'Customer Service',"I would give negative stars if I only could. Here is my story ... My family received a phone call that my brother in law had suffered a stroke and that his death was imminent. I purchased an expensive ticket on short notice and did not follow ACs process to check for a bereavement fare as I was worried that the last tickets would be sold while I was on hold with AC. My brother in law passed while we were en route. When I contacted AC to ask for a discount in retro, providing a death certificate I got this answer from their so called 'customer service' (Bailey Brookshire): ""Our bereavement travel policy is intended to offer maximum flexibility to customers ... Unfortunately, we do not provide discounts for bereavement travel. For more information visit our website"". Absolutely non-sensical. When I pointed that out I got this response: ""... As much as we might like to, there is a limit to how far we can reasonably extend our compensation. The goodwill you have already received reflects our best offer in this situation."" Pure gaslighting. I booked an expensive fare online and there was absolutely *ZERO* goodwill. I have no tolerance for being insulted like this by an organization that I am spending thousands and thousands of dollars with every year.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2300,Emirates Honeymoon holiday disaster,"We used emirates holidays to book our honeymoon trip and to say it was a disaster would be an understatement. Our hotel on jumeirah beach, JBH was stated as having “a little construction noise in place”. Not only was this a complete understatement but additionally the smell of smoke in our hotel room was shocking. The construction work operated on a 24/7 basis and machinery vibrations could be felt throughout our room morning, noon and night. We requested a room move only to be greeted with the same issue. We then had to take a room without balcony in order to alleviate the smell of smoke. The concierge team took 2 days to reply to our requests and in the meantime emirates took 2 days to provide a hotel move as well as well as 7 hours of phone calls and countless emails. The first 2 days of our honeymoon in dubai were completely wasted. Whilst Jumeirah worked to accommodate our hotel move, Emirates holidays did not. They continually referenced their supplier and informed me that they needed to speak with the supplier. This was their job not mine but inevitably I had to contact their supplier Juliana directly myself. The refund they offered for JBH was half of the amount we paid despite the nights being unused. We lost 2 days of our honeymoon and eventually booked our own return flights home due to emirates lack of service, countless hours on the phone and emirates inability to extend our trip. Pavlina from Mina a salam and Masa from Jumeirah Al Naseem could not have been more helpful. I am absolutely disgusted by their service and will never ever book a trip through their agency again. Additionally I am yet to receive confirmation of our refund or an apology from emirates for time lost, honeymoon ruined, money wasted on phone calls, anxiety and cost of additional money spent to book our own accommodation! @JumeirahBeachHotel and @emiratesholidays… disgusting! Not the service expected from Jumeirah or Emirates!",Emirates,trip_advisor,['Responsiveness']
2301,Always a Pleasure,Outside of all the kids that be on these flights I always have a pleasant experience when flyinf with southwest.,SouthWest,trip_advisor,['Assurance']
2302,By far amongbthe worst service. Can't believe this aitline isboart of Star Alliance,No empathy for their client needs. Terrible service from ground personnel. The 4 flights we took had issues. Their lack of efficiency and discipline is reflected on late airplanes and a direct consequence for stress. No common sense or willingness to help catch a connection. Quite the opposite in fact. Looks like they want to make it hard for you.,Avianca,trip_advisor,['Responsiveness']
2303,First Class vs Business Experience,"I cashed in my points and flew business-class for my first 11 hour flight, then first-class for my next two (additional 14.5 flying hours) flights to New York. Would I do first-class again? No. First-class is for people who are hiding and very tall people. The capsule nature of the seat allows one to basically travel anonymously. On the third leg of my trip there was no-one opposite me, so it wasn't until disembarkation that I saw my fellow 4 first-class passengers. The best points were 1: the pyjamas, soft and so comfortable I took up a big chunk of my luggage space to bring them home. 2: having a shower on board simply for the sake of being able to do so and enjoy the novelty of a heated floor. 3: A nicer toilet bag than business-class. If I were taller I may have appreciated the extra bed length, however, my final leg was so rough, I thought I was going to end up in a heap at the end of the bed. The additional length is gained by having a slight slope on the bed. Also, the arm rests in first-class disappear into the side of the bed to give extra width, but this only added to my unease in the bumpy conditions. The main problem with the bedding arrangement was the lack of a raised platform to rest my feet on when just sitting. In business-class a shelf creates the end of the bed and a foot rest when sitting. As I was travelling on my own I missed that bit of interaction with other guests and staff, although I could have gone back to the business-class bar for a drink. I also thought the first-class staff were rather lazy and insincere in their interaction.",Emirates,trip_advisor,['Tangibles']
2304,Horrible,"Horrible flight, the pilots attempted to land the plane in perfect weather conditions 5x but failed each time",AirCanada,trip_advisor,['Responsiveness']
2305,At Least They Still Make an Effort,"Airlines no longer vie for our business because they know they'll get it regardless. Jetblue used to be my go-to airline for all things - comfy seats, more legroom than average airlines, first bag checked free, yummy noshes. That's no longer the case. They're no longer the least expensive and don't fly everywhere I need to be, and as checked luggage is now $30 for first bag [I don't care that it may be free if gate-checked because they ran out of room, the point was i sacrificed several pairs of shoes and other necessities NOT to check my luggage and to avoid all these fees so now i don't care that it's free, i don't want to wait for it]. The seats on newer jets appear smaller than previously, also. Yet, the staff is lovely, as always. Ever helpful, jovial, accommodating - i have a food allergy and they always make the announcement to avoid certain foods others might be carrying because a passenger [never identified] has an allergy so to avoid possible medical emergencies. They also permit me to pre-board to wipe down my area before others get on-board [helps with not holding people up from getting to their seats while waiting on me]. So while i try to be loyal to the brand if they fly where i need and are the least expensive, but if not, I'm not opposed to used other airlines to minimise costs that airlines have started nickel-and-diming everyone for.",JetBlue,trip_advisor,['NA']
2306,Never again.,"I travel quite regularly and often travel on Air Canada, due to flight availability and my own preference. I am Canadian, and I love Canada so I want to support it in every way I can, one of which is to choose to fly on Air Canada over other airlines. Unfortunately, Air Canada continues to disappoint me over and over again. I understand that flights get cancelled, delayed, luggage sometimes gets delayed etc. etc. all of that is never a pleasant experience, but I understand...it happens and that is ok. HOWEVER, what I refuse to understand is Air Canada's overly rude staff, please take some time to hire individual's who want to work, who are happy to work and who want to help others. I've come across extremely rude Air Canada staff almost every time I get on an Air Canada flight and I have never complained even once. Today, I am complaining as I've had enough, your loyal customers want to support you but you are forcing people to choose other airlines for their travel needs. Please hire friendly people, that's all I'm asking for. And that's not a lot to ask for. I will no longer be considering Air Canada first for any of my travel needs.",AirCanada,trip_advisor,['Assurance']
2307,Doesn't care about their passengers. They just want your money!,"United Airlines is a terrible company, and I'll be sure to never fly with them. You shouldn't either. I recently paid for a plane ticket to meet someone in Nashville. That person lied to me, and after finding out, I quickly contacted United and the other airline to let them know that I had been lied to, and requested my money back. It wasn't any fault of the airlines, but I sent pictures of the messages, requested it before the date of the flight, and was told that because I bought a non-refundable ticket they weren't going to reimburse me. The day after the flight, I got an e-mail from Expedia saying that the flight was cancelled. I have requested another refund, and am awaiting a response. In the meantime, I'll be leaving this same bad review everywhere I can.",United,trip_advisor,"['Responsiveness', 'Reliability']"
2308,2 hours late,"We arrived in Atlanta and found the next gate. Our plane was there. We had a 3-4 hour layover, got something to eat and waited. And waited. And waited. Boarding time arrived and it was announced the boarding would be delayed 15 min. 15 minutes passed and it was announce another delay. They had to restock and clean the plane. The plane had been sitting at the gate now for 4 hours. After several more delays (to vacuum the plane) we began boarding 2 hours late. Can’t understand why they couldn’t have taken care of the plane earlier since it had been there for at least 4 hours. After boarding, the flight was fine. Staff on the plane were fine. But the delay was uncalled for. Also, two pieces of luggage were damaged at this airport. Had to trash them both when we got home. Actually, I’ve never had a good experience at this airport.",Delta,trip_advisor,['Responsiveness']
2309,Terrible customer service,"I sat next to a passenger who became very ill, including vomiting. She was moved to the front of the plane and received treatment from a doctor (another passenger) and an ER Nurse (also another passenger) who was connected to a physician on call on the ground. The plane was met by EMS personnel and the airline personnel took names of people who helped treat the passenger. However, the staff refused to take my name so that I could be contacted if the passenger was later discovered to have a contagious illness. I complained to Southwest on their Website but have received no response.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
2310,They didn’t pack enough meals,"This was kind of a horrible experience. They had 3 meal choices, one vegetarian and two others. Of the 3 they packed only 6 vegetarian plates for an entire full Boeing 777! They also packed only 15 of one of the other two options so you heard the flight attendants apologizing to almost every passenger that “we ran out.” This wasn’t a simple thing for the vegetarians on the flight who had indicated we had special diet as once they ran out of the 6 plates, there were no options for us, for the 13hr flight. Pretzels! I met several vegetarians by the snack area loading up on pretzels. That’s what we had.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
2311,Great customer experience,I thoroughly enjoyed my trip..it was a short one but atmosphere in the plane was super warm...i loved it..i choose to travel with spirit!,SpiritAir,trip_advisor,['Assurance']
2312,Direct Flight is great!,"Really like the direct flights, no chance to lose luggage and the time factor of going direct is wonderful. It would be nice to have the seats with a little movement and nicer cushions for a long flight. Service was great, no frills but a good price.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
2313,Price gouging,$642 for the wanna get away non stop flight. How is it this is the only flight that is this amount. All layovers are cheaper. Not by much $360… one way. Your service has went downhill. Your non-stop flights have become obsolete. We used to fly you as you were the only carrier with non/stop flights for our child to visit heir non-custodial parent. I can fed me credit card because it takes us almost 4K to fly one flight thats 2 hours. Over your airline. Bye bye,SouthWest,trip_advisor,['Responsiveness']
2314,A1 super um,We were very impressed with United service. We flew their inaugural flight from Melbourne to San Francisco (using inflight wifi) and we are so rapt with everything from check in to the comfort of our seats (although the recline was not really a recline.. my only complaint). United's Customer service at check in and in flight (particularly Steve) was exceptional and omg the special certificate and pen and cupcakes and treats were unreal and unexpected. We were so thrilled to be on this flight and felt so lucky.,United,trip_advisor,"['Assurance', 'Empathy']"
2315,The first airline in Colombia,"Avianca use to be a very good airline but in the past few months some think is changing. My plane at the time I bought the ticket was a Dream liner 787 and a month before the flight it was change for an old Airbus 330. I sped in Business Class at list having a good lunch, but it was terrible. The flight attendance were very helpfully and professionals I hope we had a bad issue on that flight.",Avianca,trip_advisor,['Responsiveness']
2316,Quick flight,"Allegiant air was a quick and easy flight. I spent $700 for 4 to fly to Orlando and that included the rental car. We took two carry on rolling bags and backpacks so we didn’t have to pay for extra luggage or deal with baggage claim. It was a quick flight and loved the convenience of no stops. The problem with this airline is that you can only fly on mondays and fridays but if you aren’t in a hurry then it works great. We will be flying with them in the future. Snacks are served on the flight but you have to pay for them so we brought our own snacks with us. There’s no first class because they are a smaller, budget friendly flight. We traveled with our two children 6 and 10.",Allegiant,trip_advisor,['Tangibles']
2317,"Reliable, great service, on time and clean","Other than having to do the cattle call to line up and get on the plane, it was a pleasant trip. Even in middle seat there is enough room . Flight attendants are efficient and thoughtful. I found people to be more friendly on Southwest flights, maybe because economy people have few choices were to sit and are more relaxed about the ordeal of flying. Experienced pilots are evident .flew thru some awful weather but flight was pretty smooth otherwise. Waiting for my luggage was a breeze. Southwest has got their stuff together because the wait is not long and even with the torrential rains, my bag was dry( can't say that about the last 2 airlines i flew.",SouthWest,trip_advisor,['Assurance']
2318,Worst Operations,"The airline is pathetic with their services. Their operations are not upto the mark. The airline boarded everyone at Toronto before delaying the flight for 2 hours. When asked for the updates, the crew staff wasn't aware of any updates. The delayed was continued at London Airport as well when the flight has started the boarding and stopped in middle with technical problems as reason for the delay. No wonder this airline is one of the worst airlines in operations.",AirCanada,trip_advisor,['Responsiveness']
2319,Frontier sucks,I paid for baggage online and was still charged at the counter. Contacted customer service and they did nothing. I will never fly Frontier again and I encourage you not to as well,FrontierAirlines,trip_advisor,['Responsiveness']
2320,Cheap price-cheap service,"To Florida for a few days visit. Allegiant is proof that you get what you pay for. The only thing that allegiant gives without a charge is the “politically correct plastic smile “ that you get while disembarking & the air that you breathe while flying. It IS a ride on a plane . Basically a big school bus on wheels! Cramped space , no reclining seat ,zero refreshments are the norm. Many of the flight attendants have snarky attitudes and are annoyed by the patrons. A condescending demeanor can be expected. But hey, it was a ride and it was cheap ! And it was on time.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
2321,My absolute favorite,"Everything about JetBlue I love: ease of check in, the Even More space option, courtesy of the flight attendants and movie options. This is the only airline I will fly if it is an option. Even if more expensive.",JetBlue,trip_advisor,['Assurance']
2322,United Airlines is trash,This airline is the new spirit just a PSA. Had a layover with this terrible airline and they switched the gates on me at the last minute and made me wait 1.5 hrs for cleaners? Then we finally board and they tell me there a maintenance delay and we can’t take off? I’m currently been sitting on this airplane for 3 hrs and we still here. This is pathetic so disorganized it’s clear no one knows what’s going on and it doesn’t surprise me anymore. I recommend paying a little extra for delta or southwest to avoid this nightmare of a company.,United,trip_advisor,['Responsiveness']
2323,It is just the wrong airline for a family...,"I will start this review by saying sprit is by far the most budget friendly airline we have ever flown on, the only problem with that is sometimes your trip doesn’t call for a budget friendly airline. Sometimes you need something a little more than just ""cost effective""… I’ve always been raised to pick the lowest cost of everything, if there are minimal differences in comparing price to price and apples to apples. Everyone told us spirit will nickel and dime everything, and that is part of their business model, I just wish we would have never considered this airline had we of known what was in store for us! We are a family of 4 with a lap child. We needed reliability, punctuality, helpfulness and just a smidgen of how we are treated with other airlines. What we got were, multiple delayed flights (both ways and we flew direct) before boarding then crew timeout issues once we actually boarded, then sitting on the jetway for almost two hours at the Baltimore airport with a 5 year old and an 18 month old who can’t comprehend that delays happen. Then we have meltdowns and crankiness, hunger and all the above to deal with. The airline then offered not an iota of anything to apologize or make up for the fact that they made us sit there in a hot plane without much word on when we would leave. A cold beverage would have made the world of difference at this point. Also when they say nothing is included they are correct, if your bag is just a couple of pounds above their 40lb limit then you will pay handsomely for it. Our trip officially started while in Baltimore and checking our bags the steward who was helping people get their bags checked would not listen to me when I tried to explain to him that I already paid for two bags that we did not believe we’re over weight he presumed that we only paid for one because he only look at on boarding pass and not all of them to see if we had in fact pre paid for two checked bags. This resulted in us paying for an extra bag that he couldn’t do anything about at that moment and it’s going to be a hassle trying to get reimbursed from the airline for this error. The flight attendants will make sure you have your mask above your nose at all times. If this was something you were worried about. They def are not lax on that. So get ready for every time they walk up the aisle for them to be asking you to pull it up. Which is fine to keep everyone safe and all that. On our departure flight from Baltimore. We had a small umbrella stroller that we tried to gate check, the gate agent told us we would be fine putting it in the overhead storage. When we went to board a different agent stopped us, pulled us out of line and made us gate check it. Then on the way back it fit perfectly in the over head storage. Who’d have thought? So when pre checking in to our flights, we chose seats that were not in an emergency row. When we get our boarding passes they Moved us into an emergency row without even looking at the fact that we had a lap child. Then we get held up again while boarding and had to get different set assignments. I’m realizing that a lot of things fall through the cracks with this airline. Service is not their priority, it’s selling as many seats as possible. If I were a college student on a tight budget heading to Cancun on spring break with just a back pack then this is the perfect airline, but when there is no hospitality or thought for the customer experience especially when traveling as a family (which is already difficult enough without all of the added stress of crew issues and delays etc). It’s just not worth the small savings you get at the end of the day.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
2324,"Cheap, simple, no frills, nice crew members. What I expected","Cheapest flights around, I bundled up my ticket for a carry on and a checked bag and still saved compared to other airlines. They are a no frills airline. But there were not issues with our flights. Got us where we needed to be crew members were helpful and funny. I will advise, if your flight is longer than 4 hours your seats may become uncomfortable, as they are not super cushion-y. I will continue to use frontier for flights roughly 6 hours and under. They are great, cheap and all that one could need for short flight. Wear comfy clothes, bring snacks, and something to keep you occupied and you'll be good to go!",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
2325,Going NORTH!!,We needed to get to Halifax so we flew from LGA to Montreal and then to Halifax. Everything went smoothly. We went up and we came down. All is good!!,AirCanada,trip_advisor,['Reliability']
2326,They lost my luggage and did nothing to find it or to refund me. I am still waiting for them to contact me.,"Perdieron mi equipaje y no hicieron nada para encontrarlo o reembolsarme. Todavía estoy esperando a que se comuniquen conmigo. they have not tried to find my luggage or refunded me I have asked them to do either of these, or replace the lost item and they are ignoring me",Avianca,trip_advisor,['Responsiveness']
2327,Agradable experiencia,"Recibi una buena y cordial atencion desde el counter en el aeropuerto, el personal a bordo del avion tambien fue muy amable y atento, y cumplieron con los horarios establecidos, el avion moderno y limpio, y con buena separacion entre las filas de asientos lo que me permitio tener un buen descanso durante el vuelo. la comida de a bordo estuvo rica,",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2328,"Fly on, head west",I flew JetBlue for the first time from Logan. Long flight to San Diego but was comfy with extra legroom purchased and window seat. I will fly Blue again,JetBlue,trip_advisor,['Responsiveness']
2329,Fly JetBlue,JetBlue is without question the best run airline in the US. The staff treat customers exactly the way customers expect to be treated.,JetBlue,trip_advisor,['Assurance']
2330,Carry on luggage only,This was the chosen flight company for a tour I took from Miami to Macchu Pichu. In the short space of 5 days I flew with them 4 times . Miami to Bogota to Cusco. Cusco to Lima to Miami. The staff was friendly. Planes were clean and comfortable. Food was ok. Lay overs were very short (1 and 45 mins) and they routinely left late ....at least an hour. When we got to Cusco our luggage did not make it. We were without our luggage for almost the entire trip. It was a four day trip and the luggage arrived on the 3 rd day. The only people who had a change of clothes was the hose with carry on. I have g en traveling for 4 decades now and it was the first time this happened to me.,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
2331,Really great service and experience,"I was traveling on the Saturday of Thanksgiving weekend. I have flown United several times, all enjoyable. But on this trip, I was especially observant of the work the flight attendants do, and their professional and friendly attitudes. It was a 5:30pm flight. And yet the two flight attendants up front stood and welcomed each and every passenger with a smile and a greeting. I was flying first class mostly because this was a last minute flight and it was the only seat available. The service and food was excellent. My only complaint was that I could not get my laptop connected to the airplane's wifi service. This was not the first time I had issues with wifi with United. But on the other hand, it was not urgent that I use it, so I did reading and resting.",United,trip_advisor,['Responsiveness']
2332,worst airline on earth,"please do not fly with Spirit, they are literally the worst and the worker act like they don't know anything never again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2333,steady problems having credited flights with partner airlines on MileagePlus account,"Whats the problem with this airline since once flying partner airlines obviously you need to run after them in order having credited mileage you generated with with their frequent flyer program - although you had provided with your account number already whilst making the booking. Now there are asking me to provide (again) with eTicket and boarding pass and furthermore to enquire for further data with the(ir) partner airlines I flew. I understood a frequent flyer program as a marketing tool in order to tie a potential customer to an airlines, but with UA it seems more that they want to get rid of you. Since when the bone is coming for the dog?",United,trip_advisor,"['Responsiveness', 'Empathy']"
2334,Good flight,"Good leg space. Food was very good. Price competitive. Flight departed on time, arrived early. I would use AC again",AirCanada,trip_advisor,['NA']
2335,GREAT AIRLINE,Always fly Air Canada. Airline of choice. Staff and attendants on board are first class! Complaint department goes above and beyond to rectify problems.,AirCanada,trip_advisor,['Assurance']
2336,I wish I could like air canada,"Perhaps all airlines are less than fantastic. The problems I have had with air canada is that they change flight times (by several hours) and give no options (other than refunding the flight cost, which are not feasible if one must travel, given the cost to rebook). I get delays and slight change but several hours creates great challenges for passengers. Other airlines don’t seen to be as bad",AirCanada,trip_advisor,['Reliability']
2337,Southwest ruined Christmas,Flight canceled multiple times by Southwest. We got all the way to the airport showed flight was delayed checked in and then noticed flight was canceled no notification. Waited in bags to find out our bags were put on another flight. We are supposed to leave in 5 days to go on another trip with no bags and stuck without seeing our family for Christmas. Grandmother is starting chemo and wanted to be there for support. We have been loyal customers of Southwest but we are DONE and waiting to see them go broke after this screw up.,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
2338,"Comfortable flights, long layover","Jetblue has very comfortable & clean jets. Wish they had more destinations out of Detroit. Caught a return flight out of Santiago. Price was right, layover in Boston was a bit long but got to see more of the lovely Dominican Republic.",JetBlue,trip_advisor,['Tangibles']
2339,DO NOT FLY FRONTIER,"Frontier is the biggest cam going. Their interface looks like pretty standard at first, but it is anything but. You get nickeled and dimed, and more often than not, you don't even see all the extra fees. My flight was shown as a $50 flight, but by the time I was done booking, it was over $300. Tried so hard to make it cheaper, but there was no was to fix it. I ended up cancelling my flight, which cost me $100 to cancel it!! I WILL NEVER, EVER EVEN CONSIDER BOOKING WITH THEM AGAIN. TOTAL SCAM!!!",FrontierAirlines,trip_advisor,['Assurance']
2340,Fly Delta,"Download the Delta App! I did everything via their app, including using for my boarding pass. I was traveling with a child and everything went smoothly. I have to admit, though, that I am small and short so seats and legroom are never an issue with me.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
2341,Blue Extra Boarding,URL: URL,JetBlue,reddit,['Tangibles']
2342,Excellent customer service,"This was the first time we have booked economy for the first time. This made me nervous as there were 6 of us. However, the agents were were great and all our seats were together. On our flight back I had some medical issues with my Asthma and the agent gave all of us priority boarding. Thank you. However, I do not think I will fly economy again!!. There is not enough room to move, my legs and feet swelled terrible and the agent got me a wheelchair to get to the baggage claim.. Thank you. The days of enjoying flying is long gone.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
2343,In the midst of crisis Delta proved strong and dependable,"Our flight was cancelled due to shutdown of Paris and entry into the US. We had a couple hours of panic , and then heard from Delta that we were re-routed through Atlanta. I was thankful Delta took care of us. At the gate, on the plane, baggage all were up to Delta service. We felt it was almost “normal”. Thank you Delta for serving us in a very hard time with professionalism, courtesy, and great service.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2344,"seats are crowded, snacks are stale, drinks are skimpy and second offer you have to pay for.","attendants were ok. but accommodations are cramped, and snacks and drinks are very limited, and if you want another coke or water you must pay for it.. also coffee is no longer available.",Allegiant,trip_advisor,['NA']
2345,reckless counter agent,"I do not even think frontier deserves for one ⭐. Counter agent ( Vicky, Camila and one other agent unwilling to disclose her name) at MCO are the worst agents in the world. They do not treat customers with respect. Our luggage was 3 pounds, they wanted to charge $75.00 fee. I insisted to take two items out, Vicky threatened me to moved out her counter, and start line all over again. (I waited 45 minutes and travelled with 3 little one) We have our boarding passes, without the luggage tag. Vicky wanted to charge us $25.00? Why there are so many fees? Where does it said on frontier policy charge associated with printing a luggage tag? Next are you going to charge me with a stroller tag? By the way she didn't not write us a stroller tag. When I asked vicky spell her name, the other Frontier agent (Afrian American) laughed out loud? What is funny? I can't believe the way Frontier hiring/training their staffs. Cheap flight does not equal to cheap service treating the customers like trash. Frontier airline please hire the agent who understands customer service. We will never fly with Frontier again. Our whole family with ban frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2346,Don't pick seat 9E or similar on certain Jet Blue planes.,"I chose 9E from Jet Blues online seating chart. To their credit, the site did say it was a smaller space. They did not exaggerate! What you don't see in the chart is the jump seat for the crew directly to the right of the seat. I felt like I was in their lap. Secondly, the gentleman next to me in 9D was 260# + and shoulders that didn't fit his seat area.There is limited overhead storage for rows 8 and 9. My bag had to be placed back above row 17 but they are also using some overhead passenger storage for food. Lastly, I asked a crewman to be moved and although there were five open seats directly behind me and several others throughout the plane, I was informed they were upgrade fare seats and it wouldn't be fair to others if they moved me. The good: A Jet Blue pilot was seated in the row behind me and offered to move his bag to 17 and and put my bag in his space so I could get off the plane faster. I didn't get his name but he was the bright spot in this otherwise horrible experience.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
2347,Such a deal $32 each way non stop 3/1/20 and 3/4/20,The whole experience was smooth and quick and the price was the only reason this trip happened. We will do this regularly (if offered) to visit family.,SpiritAir,trip_advisor,['Responsiveness']
2348,Best airline to fly,"In the USA I think the southwest airline is the best value. Service, convenience, quick turnaround, no luggage fee, and if you have their southwest credit card points many perks.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2349,Never Fly Jet Blue,I booked two unaccompanied minor flights out of Richmond scheduled for August 6th this year. JetBlue emailed me with a change of flight with a stop in Chicago which if you are flying unaccompanied minors that is not available. After waiting 2 hours to text somebody about this complaint agreed to refund my money. After getting the email I realized that the only refunded one plane ticket instead of both kids so now I'm on hold again for 2 hours more. I will never ever fly with these so-called airlines again.,JetBlue,trip_advisor,['Responsiveness']
2350,Very Little Help.,"Since our flight to Zagreb was late by 9 hours we were supposed to be compensated but we only got paid for 2 tickets, not 4 its been 5 months since it, but ever since we landed in Zagreb Croatia, Our luggage was lost, the staff there who could help retrieve your luggage said they were unable to find our luggage. As we were coming back to Canada one ticket was missing they didn't give us one ticket that we needed, and so as their supervisor was heading down to talk to us the two girls who were working there were talking in a different language to talk bad about us. There was little help from Air Canada.",AirCanada,trip_advisor,['Responsiveness']
2351,Flight delayed for 3 plus hours and later on they cancelled the flight,"Terrible Airline, never again, original departure time at 2.28 pm on March 1, 2023, then they post a new time of 5:00 pm, my flight from New York to Istanbul Turkey should depart at 11:45 pm, I missed my connection, and the reason the flight delayed was they couldn't find a hostess. I wonder why too many bad reviews, maybe they should go back to the drawing board and figure things out, their customer service is below zero.",JetBlue,trip_advisor,['Responsiveness']
2352,Pretty good,"The flight wasnt actually too bad. They live up to the ""most leg space"" which makes the flight more comfy. It was their more updated plane so all TVs work seats were nice smooth flight overall",JetBlue,trip_advisor,['Tangibles']
2353,Ok flight on old equipment,"Flight was fine and landed a few minutes early. Planes were on the old side, MD80, MD90, and newer Boeing B717. Planes had seating 2 seats one side, 3 seats other side.",Delta,trip_advisor,['Tangibles']
2354,Winter Getaway,Check-in is slow so make sure you’re at the airport with lots of time. Flight attendants are nice and friendly. Baggage claim is quick in San Diego but extremely slow in Calgary.,United,trip_advisor,['Responsiveness']
2355,Cheap and quick flight,"Very quick easy and no hassles. Very friendly staff, make you feel comfortable. We plan on using this airline again, although I wish they had other days and later return flights available.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2356,Pretty good overall...still not a fan of the seating setup,"This was my first time flying Southwest. Admittedly, I avoid flying this airline because I hate the idea of not having a seat assigned. But, since this was a work trip I had less say so in the airline of choice. I paid the extra $25 for the early bird option which I found to be worth it since I end up scoring a seat just three rows from the front (my preference). I end up flying Southwest again shortly after this trip (another work trip) and was able to get an aisle seat (also my preference) near the front. The only issue is, all the overhead bins from the front to nearly the middle of the plane were already full, yet there are empty seats in the front. Not sure what that's about but it takes away the benefit of getting a good seat up front when you have to walk halfway back the plane to stash your carry on. Thankfully, my flights left on time and the boarding process itself was surprisingly smooth and relatively quick given the seating set-up. What really made the experience good was the excellent and friendly flight attendants. The one who did the safety announcements for my Tampa to Chicago trip was hilarious! I wish I could remember his name. He could easily be a stand-up comedian. I have never enjoyed a safety spiel so much!",SouthWest,trip_advisor,['Responsiveness']
2357,Worst flight ever,Horrible experience with lay over I. ORLANDO DELAYED IN f Lauderdale Doors closed soon after our flight got in. Spirit worker said oh we were waiting. Refused to open door and sent us to customer service next flight was next day no hotel rate discount or any compensation. Very dissatisfied u,SpiritAir,trip_advisor,['Responsiveness']
2358,Poor customer service,"I had the most horrible experience. I was made to sit beside a man and his bull dog (not a service dog). I was not asked if I was comfortable, I am deadly scared of dogs because I was bitten very badly some years ago. I almost had an anxiety attack. On top of that, a clearly intoxicated man was allowed on the flight, he ended up vomiting on the groound beside me. I am still suffering from that experience days later. The pilot barely mumbled something before take off and landing.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2359,Refund,"Brenda A, from cooperate customer service is amazing! She is the most caring person and very helpful! She deserves to be recognized, we had to cancel a ticket for a medical emergency and she was so caring about the whole situation. Amazing employee!!!",Allegiant,trip_advisor,['Empathy']
2360,Outstanding Airline,"Very efficient, timely and convenient airline. Love that they fly to regional airports instead of busy, congested major hubs. As added perk, if you are current military or a veteran, there is no charge for seating, luggage or priority boarding. This pertains to your family members as well when traveling together. This alone, makes my choice easy when traveling. Gus P.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2361,awful,"absolutely worst flight... delayed 2 hours because they got data wrong, maybe hire people who know what they're doing. have been sitting here for an hour frustrated because we're not moving. would not recommend flying all around terrible.",Allegiant,trip_advisor,['Reliability']
2362,JetBlue to Jamaica,"The flight on JetBlue was a mixed bag. The flight to Montego Bay Jamaica was great. Check in was almost all automatic We printed our own boarding passes and luggage tags. There’re were personnel at the kiosks to assist you if needed. The flight we were on had large seats with plenty of leg room. I don’t remember what type of aircraft it was, but we were really pleased. Luckily we had a great time in Montego Bay, because the trip back was not as good. This aircraft had smaller seats, and my wife and I were seated next to a very large man who took up a portion of her seat and she could not even put the arm rest down. The flight attendant could have given him a seat with a vacant seat next to him. Overall we were pleased because this was a packaged deal through JetBlue. We priced the flight and resort on our own and it was a few hundred dollars cheaper with the JetBlue deal.",JetBlue,trip_advisor,['Responsiveness']
2363,Vacation,"Our flight waa great, comfortable and roomy... Could make the Isles a tad wider.... The service and friendlyness was amazing. Looking forward to next year's trip....",JetBlue,trip_advisor,['Assurance']
2364,so Happy,This was a quick flight to Portland ore. It was a good flight and i like that bags are free. The flight was on time and i got pre-boarding which helped a lot. I like fying Southwest for my short trips,SouthWest,trip_advisor,['Reliability']
2365,Emirates First Class Lounge Dubai Terminal 3,"We arrived at DXB Terminal 3 for our return flight from DXB to JFK via the First Class Chauffeur service in two MB S-Class sedans. The drivers escorted us to the first class check-in and within 5 minutes we were heading to Security. We were directed to the electronic gates and just like that we were through and into the terminal. We proceeded up the escalators to the Emirates First Class Lounge which was located next to Gate 17. On the other end of the hallway was the Business Class Lounge. As you enter the lounge we were greeted by the Purser, then a water fountain and then a row of bookshelves. Past that were rows and rows of seats stretching what seems like the full length of the terminal on one side and then additional seating, restaurants, a spa, a quiet room and a private area for special VIPs. There were multiple bars and coffee stations spread out throughout the lounge. You could even find a shoe shine stand opposite the spa. The spa provided free 15min massages, but you have to book in advance. My daughter and I got the back massage and my spouse received the foot massage. It was well worth it. Special shout out to the awesome masseuses Rea and company. After walking around a bit I encountered Rehab Ali Saleh (the Purser) and had a wonderful chat. She offered to give us a tour of the Lounge and we quickly agreed. She was professional and extremely courteous, answering all of our questions and making sure to point out every detail of the Lounge (much of which I missed during my own walk around). It was such a pleasure chatting with someone who understood the value of quality service and what it means to some Customers. After finishing the tour my Spouse and I decided to have breakfast in the restaurant. The assortment of bread arrived quickly and was warm and fresh. We had fresh squeezed orange juice along with strong cappuccino, a warn prawn dish and a full omelet breakfast. It did take a while to come, but once it arrived the food was warm and very tasty. The only down side to the Lounge was that we did not hear any announcement for the flight and by the time we left the Business and First Class line was a bit longer than expected. However, our friendly Purser found us again and chatted with us to the door of the plane. She had mentioned us to the Flight Purser and we were greeted at the entrance to the aircraft by name and escorted to our seats. This was the beginning of an extra special flight back to the United States. Thank you Emirates for a most memorable flying experience.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2366,Squandered Second Chance,"After complaining to the USDOT after our previous negative experience with Frontier went unresolved by the airline, they relented and gave us a credit back for the change fees we paid on the previous trip. They gave us 90 days to use the credit, so we opted for a quick extended weekend trip to Denver, nonstop from Buffalo and back. The outbound flight was delayed 2 hours because the inbound aircraft left Denver late due to a ""snowstorm"". Our friend in Denver, who is an airline pilot himself, said that conditions at Denver were not bad enough to warrant weather delays. If a couple of inches of snow cripples Frontier in DEN in October, I'd hate to see what December - February holds. As we landed in Denver, we expected piles of snow everywhere based upon the delay we experienced... nope. Only grassy surfaces have snow. Everything else was clear. Some weather delays! Upon takeoff from Buffalo, the plane was skidding sideways on the runway. Yet, there was no crosswind. What was the pilot doing?? Same upon landing in Denver. I honestly felt like we were going to slide off the runway both times. As everyone already knows, the planes are filthy and uncomfortable. After 3.5+ hours, every part of our body ached. Upon our initial approach to Denver, an overzealous flight attendant (Josh, I believe) put on a 7-minute (yes, I timed it) hard pitch for the Frontier credit card over the P.A. and then went row by row hitting people up individually. Clearly ""Josh"" felt the need to play the role of carnival barker or used car salesman to earn himself some extra commissions on credit applications. As if the speech and the at-your-seat approach wasn't enough, he waved the applications at the door as we deplaned. The return trip DEN to BUF, not a peep. Overall, Frontier is a dismal experience and not worth the savings.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
2367,Southwest lies,"I’m a Southwest Rapids reward customer and was loyal to SW. SW lied, they have third party companies on the net who sells SW tickets. SW denies this and lied to me. I purchased two tickets to Orlando from a third party on the net when SW said the flights were ALL sold out. I have proof of this almond with my credit card bill. So why SW. So why am I so upset? Seems that SW then billed me through my Rapid Rewards account. Southwest also ruined the vacation of five families with their cancellations. Looking for another carrier, SW is another one of those scammers.",SouthWest,trip_advisor,['Responsiveness']
2368,A poppy amongst the field,"I’m writing this as appreciation to the flight crew, especially Emilia, who was attentive and went out of her way to make me feel comfortable and to attend to anything I needed. I’m aware that flight attendants have a tiring job looking after the demands of so many people and yet Emilia was still willing to go out of her way to make sure I was comfortable. This definitely made my trip. I fly Emirates frequently and the seats in Business definitely leave a lot to be desired when comparing them to other airlines. However, having staff such as Emilia does make a huge difference. Her efforts and quality of service definitely need acknowledgement from within the company. A clear candidate for a promotion. Well done and thank you Emilia for making my flight comfortable!",Emirates,trip_advisor,['Assurance']
2369,Worst service ever,"This is my second time relying with United and they never fail to surprise everytime. The worst service ever I’m airline history. From the check in desk all the way to the flight crew, everyone in that airlines was rude. The last time I flew from Washington DC to orlando was the same thing. Terrible crew and horrible service. No one in their right mind can fly on this airlines",United,trip_advisor,['Assurance']
2370,Ratchet inept ticket agents that couldn’t care less about customers,"My daughter came in from Houston to visit for a couple weeks and instead of flying SWA to FLL she decided to fly into PBI (we live in west palm). The flight from HOU-ATL-PBI was late and was expected as 100% of Delta flights out of ATL are late. Upon returning she was booked on an 8 pm flight from PBI through ATL arriving in HOU at just after 10 pm. She arrived in ATL and noticed her flight was delayed until 10 pm , then 11 pm, then 2 am. At 1 am the ticket agent gets in the Lou’s speaker and yells “Dis flight is cancelled and you ain’t gettin a hotel or food”, then walks off into the sunset. Delta rebooks her flight for the following day at 10 pm. She calls reservations and they tell her that flight is oversold and she may not make it back to Houston but her bags will… she waits two hours, speaks to a reservationist and found out there was an early flight to IAH. Inept ratchet reservationist at IAH made no mention of this option. She ultimately makes it home, without her bags. Delta is so inept I can’t begin to begin about their deficiencies. I sincerely hope people realize Delta is worse than Frontier and Spirit.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
2371,Worst service,I am never gonna choose this airline in future and will not let any of my family and friends to choose this airline… After being fully vaccinated I planned to see my family in Pakistan after eight years Emirates canceled my flight twice without giving me any good reason I took 6 weeks off from work and was so excited to see my family Emirates ruin all my plan and I had to cancel my booking because next available option was not working with my schedule… so so so disappointed …. I’m gonna sue Emirates for all this mess and for playing with everyone’s emotions… this is complete fraud because they should not be letting people book flights if they plan on just cancelling last minute. My flight was canceled twice and second time the cancellation was only 2 days before departure. Now my money is stuck with Emirates and have not heard anything regarding my refund. Please do yourself a favor and do not pick Emirates and recommend all your friends and relatives to not pick Emirates because your flight will be canceled last minute and no guarantee that your return flight will be per schedule.,Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
2372,Amazing crew,Great and excellent service. They treat everyone with courtesy and respect. Children were treated with respect and love,SpiritAir,trip_advisor,['Assurance']
2373,Our first time in business class,"We are tall and have long legs and have traveled economy forever. Since, at the time we booked, the business class was not outrageously expensive, we opted for it. We loved it. Plenty of leg room and comfy adjustable chairs. Flights were basically on time and service was great.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
2374,Last minute cancellation repeatedly,"They just cancel a flight with less then 24 hours service due to staff shortage, making customers responsible for the first day hotel stay secondary to last minute cancellation. This has happened repeatedly with other flights too/ very disappointing",United,trip_advisor,['Responsiveness']
2375,JetBlue is the Best!,Basically I only fly JetBlue now. I use to fly Delta but I now have a Barclays JetBlue credit card which I earn points. I have know complaints about JetBlue. Comfortable room on economy and they have tv's at each seat to make the time go by faster while in-flight. Very friendly and helpful crew.,JetBlue,trip_advisor,['Assurance']
2376,Great flights & Great people,"This is the 4th time I have flown with this airline. Every time I get through security fast, it's always on time, the people are friendly, the leg room is decent, the wait on baggage isn't long. The only thing I have a little issue with is that most airlines let you have a checked bag at 50lb limit, theirs is 40lbs & anything over is $50 & with almost all airlines now no free snacks. Other than that... I definitely recommend this airline..no one's perfect.",Allegiant,trip_advisor,['Responsiveness']
2377,Comfortable and worth the upgrade,The extra space and comfort of the seats made the trip more enjoyable. There was almost a 3 hour departure delay and not well explained why the delay - possibly a group that was going to transfer to our flight. Otherwise recommend as staff was pleasant.,Delta,trip_advisor,['Responsiveness']
2378,Disturbed and Disgusted by Spirit!,"Absolutely the WORST!!! airline I have ever flown on due to lack of professionalism, ethics. moral compass and basic common sense. We have never boarded and un boarded the same flight in the same city so many times without going anywhere in all our lives, HOW dare SPIRIT try and fly a plane that clearly needed to be grounded and sent in for mechanical repair not try and force our lives by being cheap and dangerous(there is absolutely NO reason to try and fly a plane where as per the Pilot the 2nd engine is having issues starting as well as air to the cabin wtf!). Then you gave the entire plane vouchers to eat since we had been stranded in the airport all day $7. MY goodness - you set the prices we do not- your responsibility is to still provide outstanding service on your level this was the worst flight ever!! (nothing to do with comfortability and amenities and what not) that is totally irrelevant when a airline doesn't take lives and safety its consideration and make that the priority number 1. The final slap in the face were the $400 vouchers to make up for the incompetence that only $7 applied to future travel aka base fees// I cannot with this airline at all!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2379,Comfort Plus worth the price,Love the extra leg room and the entertainment on our Delta flights. Both of these made the long trips go by quickly. The flight attendants were friendly. The check-in process and boarding was easy. Traveling with a handicapped person was made easier by traveling with Delta.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
2380,Has more delays than other airlines but this time may be due to weather,Minimal service on board. Used to have crackers and snacks with drinks but nothing now except drinks,AirCanada,trip_advisor,['NA']
2381,Home for Christmas,Left on time and arrived on time. Nice ride. Only negitive is the seats in back are not roomy and to sit together you have to pay for them. The Punta Gorda airport is small and easy to get thru.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
2382,"Uncomfortable, and late and poorly organized","Miserably small seats(frankly dangerous). Flight boarded late... as there was no crew. Shouldn’t someone be able to plan better? Plane couldn’t leave the gate, as some important piece of starting equipment had gone astray. Really? Plane couldn’t dock at Traverse City ( which only has 4 gates) because a plane was at its assigned gate (there were three others, and no other flights present). Once at the gate, there was additional delay getting the pod attached to the plane (missed the target twice) then, no broom to get the snow off the bridge so the attendant used her foot to clear it (really? No broom?). Then a 30 minute wait for luggage in an airport small enough to stroll around its perimeter 15 times in that amount of time..... Could have driven the distance faster.",United,trip_advisor,['Responsiveness']
2383,Delta Air Lines,I am sad to say that I am definitely not happy with Delta as an airline. They cancelled my flight from Albany to Cabo where I was to leave in the morning and return the same day. They switched me to an over 24 hours of travel and wouldn’t even upgrade my seat. Definitely,Delta,trip_advisor,['Reliability']
2384,Lost Seat. Lost Luggage,Paid $47 to check a bag. An hour before my flight the ticket counter was closed. TSA wouldn't allow it because it was too large. TSA supervisor squashed it enough to get it through the scanner. Got to the gate and checked it through to Memphis. It never made it. Submitted a claim. Automated response by text said I would be contacted in 4-6 hours. It has been 8 days with no contact. Paid $64 to upgrade my seat and was reassigned to cattle class with no explanation. There has been no effort made by Frontier to reimburse me for the downgrade.,FrontierAirlines,trip_advisor,['Responsiveness']
2385,Late summer trip,We arrived at MSP the day after huge delays due to TSA lines being reduced by airport construction. We had TSA boarding passes and went through the lines quickly. We were at the gate 20 minutes after we had checked our bags. The trip was uneventful. This was a smaller plane (not a puddle jumper) which felt a little smooshed. Of course I was in the middle seat and my spouse was across the aisle with a window seat - go figure!,Delta,trip_advisor,['Reliability']
2386,Worst flight experience.,Very rude staff. Treat their customers very badly and not helpful at all. Food was very low value and not at all kid friendly. Not good entertainment content for very long haul flights,Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2387,Terrible. Pay extra to fly with another airline,"My family and I arrived to check in at 0530. While waiting in line other customers were called ahead for departing flights. Once we were at the bag check we were told our flight was fully booked and closed for departing. I spoke with the manager Maggie regarding our flight and was told they close the boarding/check in 45 min prior to the flights departure. While speaking to the manager she had to ask for assistance several times to login, how to view departures, if any seats were available and the closest destination. My family and I stood at the counter discussing possible flights for over 30 minutes. When my husband found a destination that the airlines flew into the manager would attempt to sell us tickets stating there were seats available. Each time I would ask for the manager to double check availability only to find out that the flight was fully booked. It is frustrating to not only find out that your flight is closed for boarding while you are standing in line but also to try to find another flight with an incompetent manager. I continued to ask if the flight had boarded and was repeatedly told yes. Not once did the manager try to reach out and verify the flight was boarding until after we had been standing at the counter discussing a plan for 30 minutes. My family and I have never flown allegiant but wanted to give it a chance since they offer direct flights. I am disappointed with the customer service and the way our situation was handled. It was unorganized and poorly managed. I asked for the contact information for the managers immediate supervisor but was told that information could not be given out. If I had any complaints I could get on the website. We never received a notification on the allegiant app stating the flight was boarding. When asked about a refund I was told there would be no refund.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2388,"TRANSCRIPT: Savers Club attempted unauthorized ""renewal"" to my account that was not part of Savers Club. Settled with helpful agent over live chat. Let's see how next year goes!",URL: URL Thumbnail: URL Images: 	 URL,Spirit,reddit,['Responsiveness']
2389,Spirit Airline Sucks Your Spirit When Dealing With Them...,"Spirit Airlines... Worst. Experience. Ever. . Flight #1 - canceled, we automatically rebooked you for a 6 hour layover... congratulations. . me: FML 🤦🏼‍♂️ ""why did I book with these guys..."" . Flight #2 - oh your travel credits don't work... sorry. . me ""can you please apply them?"" them: ""no, sorry company policy"" me: ""I have literally $269 of flight vouchers that I can't use because your system didn't register them... you're the only flight for the next 2 days under $1,000 and all the rental cars are sold out, the buses are just as expensive... "" them: 🥶 ""sorry... company policy""... Me: 🧐 ""you mean charging for the ticket, then charging for the bag you bring on, the charging for the bag you check, mis-marketing the price and upselling for insurance, picking your seats, and slinging credit cards at customers to ""make it affordable"" for all the crap that you upsell? Oh and also not honoring the travel credits you issued us?"" Company should be called ""suck your spirit""... It's fine to charge for some upgrades but damn I'm surprised you're not charging for F*ing air... Never flying spirit airlines ever again. #sucks #blows #worstexperienceever We should start a petition against these guys because they are just about criminal and they are acting like they're not. Spirit airlines is where people go who lack common sense and the ability to do simple math, hence their business model of upsell after upsell after upsell. Looking forward to not having to wait on hold for 3+ hours for our next flight we book. Southwest can you please get a flight to Orlando from Austin every day of the week?",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2390,Great experience on all fronts.,"Southwest delivered on customer service, from check-in to the gate, on the flight, and then arriving. Then did it again on the flight home. The employees care, and do what is right rather than follow scripts and have interest in delivering a great travel experience. Happy to fly with them anytime.",SouthWest,trip_advisor,"['Assurance', 'Empathy']"
2391,AMAZING AIRLINE! MUST READ REVIEW!,"JetBlue is an amazing company that goes above and beyond even the snobbiest of expectations. From wheels up to wheels down, the flight attendants and physical hardware of the plane(s) make you feel as if you're in a luxury jet. I know what you're thinking: ""When is this guy going to get to reviewing JB?"" The answer is this very moment! The JetBlue Experience is amazing! Flight attendants are friendly and make you feel safe no matter whether you're comfortable with flying or deathly afraid of it. Taxiing is very fast and take off is always very fast. Flights are usually always on time and once the Airbus is up in the air, flights are very smooth! Turbulence is handled very ""smoothly' (get it?!), and the plane is the perfect cabin temperature. Once into the flight, complimentary drinks will be served and let me tell you, they are great! Close you're eyes and it feels like you're drinking Pineapple Juice out of a can on the beach! Shortly after, you'll get your free snack(s), which consist of Terra Blue Chips, PopCorners, Cookies, Pretzels, (paid) EatUp boxes, and much more delicious food and sandwiches. Landing is always smooth no matter the pilot, but usually with more senior captains, the landings are always on point!! Afterwards, leaving the plane is very quick and enjoyable. Overall, JetBlue is an excellent company",JetBlue,trip_advisor,['Assurance']
2392,Good flight.,Flight was smooth even with big storm rolling in to CLE. Quick boarding process. No complaints what so ever. I enjoy flying Allegiant.,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
2393,"Nice flights from Newark, NJ to Eugene,OR","We had an evening flight out of Newark to Eugene, changing planes in Salt Lake City. Salt Lake city was a nice airport to grab a quick snack between flights (even at 10 pm) and Eugene is very small and easy to navigate also. Our seats in First class were comfortable and the food was good. The only downfall is we are a family of 5 so flying first class (because I recently had surgery and needed more room to sit) cost us almost $10,000 which is completely ridiculous. Also - they need MORE than 24 hours notice to accomodate food allergies. I called 10 MINUTES too late into the 24 hour window and even though I spent a fortune on first class tickets, they could not guarantee 3/5 of us Gluten Free meals and my husband has celiac disease!",Delta,trip_advisor,['Tangibles']
2394,Great flight,"An excellent experience on previous flights but they cancelled our flight for 2022. We booked via Opodo, but never again - they are unwilling to talk or help in any way unless our flights are 'within 14 days' - without a £9000 refund we cannot book an alternative which is currently available for the previous day...lesson learned - forget Opodo!!",Emirates,trip_advisor,['Responsiveness']
2395,Customer service,"We Had a connecting flight in St Louis and was originally supposed to depart at 7:55pm. When we landed our flight was delayed twice and was scheduled to leave at 10:25. I called the 800 number and spoke to a ""supervisor"" Tammy. I told her my situation and all she said was sorry for our situation and that there was nothing that she could do. She then told me to speak with the girl at the counter. I then told her that I wanted to speak with a higher person in charge, even if it someone in there corporate office. She once again told me that there was nothing that she could do and to talk with the person at the counter. I was so fed up with the situation because I was not given any indication as to why we were delayed in the first place. When I spoke to the girl at the counter, she was the only one who told me that it was weather related. She was the ONLY half decent person who I had spoken to. Of all the years that we have been using Southwest, this was the only time that they're customer service was rude and unacceptable. Advice to corporate management, weather related or not, listen to your customers and provide MUCH better customer service otherwise it's going to come back and bite you in the butt and it won't be pretty.  Also, provide some kind of compensation, or work with the rental car companies for customers in these types of situations so they're not stuck and wasting their time to get to their destinations.",SouthWest,trip_advisor,['Responsiveness']
2396,Worst stewardesses ever!!!!,"Horrible experience!!! My husband and I have flown many times before, but this was the first time we flew southwest airlines so we didn't know about the stupid rule concerning no assigned seats. When we got on the plane because we were grouped C, they only had individual seats left so my husband and I did not get to sit together but we were like whatever. We'll just see if we can do something different on the return flight. Well we did. We upgraded for $100 to be able to go on the plane in the first group boarding. The stewardesses were horrible!!!! Absolutely the worst stewardesses I have ever in my life run into!!! They were rude to other passengers as well as us. For one example, One man was telling her what he wants to drink when she was asking about beverages and she said I don't need to hear a whole long story, sir Just tell me what you want to drink, to him. I got a soda and only drank half of the cup. so when they came by to collect trash I handed it back to her and she rolled her eyes like I was ridiculous for not finishing my soda. They were absolutely terrible!!! Everything they said to people was extremely rude. Computer that's good and after they did something rude they would go to their station with each other and laugh real loud about it. Weird I definitely would not want these stewardesses around if something bad happened on the plane!!!! They would not know what to do. I would avoid Southwest airlines at all costs. I know we will!!!!!!! I could go on with many examples but absolutely the worst!!!! And it's the holidays so WTH?",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2397,Sprit Airline's Baggage Fees Rip-off & Unauthorized Travel Insurance Charge,"Don't fly this ""low-fare"" airline as Spirit itself claims! Their ""taxes and fees"" charges are way higher than other airlines (e.g. $112.71 with Spirit for LAX to MCO vs. just $30.06 with United for MCO to LAX), and their baggage charges are simply rip-off! We had two checked-in suitcases each weighing a little over 50 lbs. they charged us a stunning $252 baggage fee (while major airliners only charge customers $35 for each $50 lbs. baggage)! Our two one-way flight tickets are $270.36. So one pays over 93% of one's flight ticket price for one's 50 lbs. baggage!. And more than all this $252 baggage charge surprises, our credit card was charged a $21.90 mysterious ""SPIRIT TRAVEL GUARD"" Insurance without our authorization and our knowledge!",SpiritAir,trip_advisor,['Responsiveness']
2398,Good price but not always on time,"The convenience and price outweigh the inconvenience of being on time. When we were returning to Ft. Lauderdale we arrived on time, but we had to wait 15 or more minutes for a gate to open up. Not pleasant. One more thing, the pay-off of getting a seat with more leg room is worth the price.",Allegiant,trip_advisor,['Responsiveness']
2399,Bad information,"On Monday, July 29,2019 I was flying out of Charlotte Douglas Airport. Upon checking in I was told by the representative that I would need an ESTA visa to travel from the U.S to Germany. I told her that I was only going to be there for 13 days, which she could see from my itinerary. I told her that I would like to speak with her supervisor. She then called someone to verify what she was telling me. I told her that no matter what I was boarding the plane and she said she would clear me but to check with the rep at JFK International. She gave me the wrong information almost causing me no miss my flight. I would like something to be done about this.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2400,** A Large Disappointment For Premium Economy **,"Having arrived in London via Air India with a 03:00 departure from Delhi I decided to sample the next long leg to Toronto in Premium Economy. Had I known what I was to experience, I would never had spent the $421.00 Cdn$. It was a complete waste of money. Sitting in the middle row of 4 ( 2-4-2 configuration of a 777-300ER aircraft) it was the slightly larger seat that made for any improvement over the Economy Class. However some of that was negated by the bathroom wall a meter away, They gave us a printed menu for your selection and warm hand wipe, plus regular utensils wrapped in a napkin. The food was so-so, with the service as per Economy, unless getting your meal before the seats behind you counts for somethings.I would have fared just as well further back in the aircraft. The entertainment screen is one of those 'Pop Up' types and the built in small glass/cup rest, prevents it from being at a more appropriate viewing level. I use these Units very little so can't factor this in very much to the overall experience. Perhaps if I had not slept most of the flight from Delhi I might (??) have enjoyed this Class more with some sleep. Albeit, given this specific experience I view the Premium Economy a total waste of Currency and would not consider it again, well that is unless it were a FREE 'upgrade'.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
2401,Love this airline!,"If you are lucky enough or a frequent flyer, the open seating option is great especially if you are in the A boarding section. The cabin crew is friendly and professional. I like the Ritz crackers and pretzels much better that the peanuts. The planes are usually very clean and, this one, on time.",SouthWest,trip_advisor,['Responsiveness']
2402,Most inconsistent airline ever!,Had to constantly book new flights due to drastic change in times. First flight was changed to an over night when it was originally an early morning flight. We decided to kept the return flight and a week before our trip our return flight got delayed a whole day and had to end up spending wayy more money with united airlines for a round trip… horribly inconsistent airline ever cheap but you get what you pay for..if I could give a zero I would.,FrontierAirlines,trip_advisor,['Reliability']
2403,"SPIRIT AIRLINES WAS AWESOME!!!  GREAT PRICES, CLEAN PLANES, AND VERY PROFESSIONAL STAFF","Spirit Airlines Awesome prices inspired me to take a trip to Orlando with my granddaughter for her birthday. I had not travelled in yrs. The flights were very well priced going to Orlando and returning. The staff was very professional, and the flights there and back were great. I will definitely travel Spirit Airlines again.",SpiritAir,trip_advisor,['Assurance']
2404,Try a different airline ,"I booked directly with Air Canada hoping to get the best connections from Chicago to Gander NL. The trip was delayed in Chgo, mechanical delay in Toronto, poor planning on the tarmac in Montreal causing us to miss the connection to Gander. Which, BTW, the pilot said they would hold the plane. I don’t recommend Air Canada.",AirCanada,trip_advisor,['Reliability']
2405,Why is there a United States design on this flight?? ,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
2406,Biz Class makes a difference...,"So much better to fly business class.....and did so via yyz and ottawa. Good seats, excellent crew and on time flight. Can't ask for more.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2407,Easier than Expected,"This was the first time I had to take my electronic scooter with me. Allegiant Air managed made this trip must easier than expected. I was able to ride directly to the gate. An employee then took it to load on the plane for me. The stewards were very helpful getting me to my seat and storing my carry on. After landing in Sanford, my scooter was brought outside the plane door with the wheelchairs. The same happened on the return trip. I would definitely use Allegiant again!",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
2408,Good,"Not a bad airline had 2 short flights in Canada those planes had screens to watch something and offered drinks but the long flight did not have screens and they do not tell you to download the air Canada app so you can watch something on your phone through them they did give meals,snacks, drinks, pillow & blanket overall the flights were not to bad I would use them again",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
2409,Frequent non-stop flyer,Last minute traveler. Love Spirit. Don’t knock it until you try it. Affordable even with extras. Go Spirit!,SpiritAir,trip_advisor,['NA']
2410,Wind shear delay,"On 3rd leg of 4 leg trip and could not land in Denver due to wind shear, had to re-route to Colorado Springs. Sat on runway for 2.5 hours. Finally were cleared to fly on to Denver. We had to rearrange our plans for the day as people were expecting us much earlier to join them for lunch. It all worked out though, with some last minute changes and Southwest was very apologetic and gave everyone $100 vouchers for a future flight. Safety is first priority!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2411,On of the best airlines,I flew from incheon to dubai. As always staff was very accommodating and chk in was a breeze. On board the flight crew was nice as well.,Emirates,trip_advisor,['Assurance']
2412,Excellent Service!,"It was an eight hours+ flight and inspite of a thirty minute delay in departure due to weather conditions it was on time. The ground crew were extremely helpful and got me an emergency exit,due to my height,which was very good! The service of beverages and food was par excellence,including the proper cutlery! The entertainment channels were the most extensive and the overall experience was excellent! I travel quite often and would rate it as my favourite airline! Of course,I've flown on it many times before! Highly Recommended!",Emirates,trip_advisor,['Assurance']
2413,Don’t even go for it,I know airlines like spirit and frontier will give you the cheapest price quote but I figure they always have a catch. They will snitch your dollar on a small thing. I book their ticket from kiwi and when I tried to pay for the baggage online they direct me to kiwi from their official website and kiwi didn’t respond and the lady at the counter charge me 76 dollar for a 35 lb bag which I would have paid 26-36 dollar online. I am not promoting other flight but if you book other elite airlines like Delta or American or jet blue their ticket might be little expansive but miscellaneous expanses on cheapest airlines will add up to the elite airways anyways. This is my first time flying spirit but I will not recommend to anyone. If you have better options with few extra bucks please go for it.,SpiritAir,trip_advisor,['Responsiveness']
2414,United Airlines should be boycotted,"I was travelling from Calgary to Denver, we had checked in a bag in at the counter and then we went in, first they took my and my grandparents bags forcefully saying there was no space in the overhead compartment, they took our bags and we asked for our tags they said they would give them to us later but they never did, once we landed in Denver and ask where our bags were they said that they had no idea, we spent a hour at the airport and then and they said that it would be at our final destination “Palm springs” once we landed there as expected our luggage wasn’t there, the next we called them and ask them about our luggages and explained everything to them and they response was “sorry we are not liable”. This why I think we should boycott united airlines",United,trip_advisor,['Responsiveness']
2415,Unilaterally changed my flights,"I booked flights that worked with my schedule and then, several weeks later, I received an email that I had been moved off of both flights into worse ones that did not work with my schedule. My return flight had an 8 hour overnight layover and was obviously not the best option, as there was a flight similar to the one I booked available. I was able to change onto the better flight returning after contacting spirit (only reason for a 2 rating), but my flight out remained the only option. I have to take off a full day of work for this change.",SpiritAir,trip_advisor,['Responsiveness']
2416,"Punta Gorda, FL","This is the worst airlines for customer service that I have ever used. I purchased roundtrip tickets from Detroit, Mi to Punta Gorda, FL for $440. My return flight was on March 20th, 2022. I was notified 3 hrs before departure via an email that the flight was canceled. I was online immediately with the link they had in the email to make the next flight. The following two days had no seats and I had to delay my trip home by 3 days. I was reimbursed $100. There were no inexpensive hotels available so I was in a hotel for 3 night at over $200/night. No answer on phone. I sent an email - no answer after 8 weeks. I called today May 31, 2022. Was told I would get a $50 voucher - I laughed. I was on hold for 3 hr 45 min. I would never recommend this airline to anyone!!!! BEWARE!!!! Again, this was not a cheap flight - I paid $440. What a disaster for an airline.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
2417,Delay handled very professional,"Flight was delayed, customer service handed out bottled water to all guests and we also received food vouchers. Also a voucher towards our next flight. Even the passengers were very understanding to the situation, do to the staff. When we were boarded and on our way they also gave us free beverages on flight. There was a mechanical problem that we were glad that was taken care of before we left even though we were 3 hours delayed. I never had a bad experience flying Allegiant and I have flown with them at least 8 times in the past 2 years. Recommend them highly.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2418,Average flight,"We try to fly Air Canada as much as possible to collect the points. This particular flight was very ordinary, nothing bad or particularly good to point out. I find the seats a little too intimate, but then again I feel all airlines are when it comes to economy class. However on our return flight there was a medical emergency about fifteen to twenty minutes away from landing. I felt that the flight crew remained very calm and handled the situation extremley well. Many people naturally became concerned when an announcement was made looking for a doctor or nurse, and despite people getting up out of their seats the flight crew still remained friendly and calm asking them to please cooperate and everything would be okay. We did have to sit on the tarmack once we arrived back in Halifax for quite some time, allowing paramedics to come onboard and access the person, then to transfer that person off the flight. Again the entire flight crew kept us well informed and updated as to what was happening each step of the way. We will continue to use Air Canada as our first choice for flying whenever possible!",AirCanada,trip_advisor,['Assurance']
2419,Horrible!,Everything you hear about this company is true. Simply horrible. First time with spirit and will never fly with them again.,SpiritAir,trip_advisor,['Responsiveness']
2420,The worst,"Done with southwest, I will pay more at other airlines. I am the perfect customer, I do my job, never complain, I'm nice.....until, the stewards have a nast attitude. They confused me with another passenger who did not check in, later found out it was not me 100%, complained to corporate....nothing, stewards would not give me there name. Just done forever.",SouthWest,trip_advisor,['Assurance']
2421,Done with Allegiant.,"Flown many times since moving out of state almost 6 years ago, (I’ve flown with Delta, American Airlines, Southwest, and Allegiant multiple times each) only had problems twice, both with Allegiant. First time the return flight was cancelled less than 3 hours before departure time, so we’re already en route to the airport when finding out, and they rescheduled for the next night. It messed up our plans, but whatever I guess. This time, I paid for 3 checked suitcases when I bought my tickets. Got to the airport and waited at the ticket counter forever behind only 2 people. After waiting we walked up for them to tell us there was no room for our checked bags. How is there “no room” when I prepaid for checked luggage?? They couldn’t have announced that while we waited of course, so we waited for nothing since we had our boarding passes already. She said I’d “have to try to gate check my bags”... I had two kids and myself with 3 full size bags and no offer of any kind of assistance, so I had to pull a suitcase that doesn’t have a good handle on it through the airport while holding onto a crying 4 year old who was upset about leaving his daddy and my teenager pulled two suitcases. I never would’ve brought 3 full size bags knowing this might happen, and I’ve never had to do this before. On top of having to pull them all through the airport, I now had to dump all of our liquids out to go through security. Contact solution, eczema cream, all kinds of toiletries. I sat there on the floor by security scrambling through our bags with all our under garments and everything else for everyone to see, trying to pay attention to my crying 4 yr old, with an embarrassed teenager trying to hide her underwear and stuff in her bag from strangers, throwing out stuff that cost around $100 total to replace. Completely furious. I emailed customer service over 2 weeks ago and have gotten zero response. Not a single apology or anything during this except from TSA agents who felt bad for us having to dump all our belongings and were in no way at fault. Not worth the cost savings. Never had a single issue with other airlines, except a few delays and a cancellation where we were still able to get home the same day, which is understandable. I’m not hard to please, but I travel with my kids and this was ridiculous. I felt horrible for not being able to pay more attention to my upset little one and my teen having to deal with this and help me.",Allegiant,trip_advisor,['Responsiveness']
2422,Don’t buy air Canada ticket,"Their company staff service really bad, which eventually lead me to lose my plane. I will never buy air Canada again. Really really bad!!!!!!!!",AirCanada,trip_advisor,['Responsiveness']
2423,I love this airline,"Allegiant makes flying home so much easier and more affordable. I live in Savannah and I can fly out of either Jacksonville or Savannah for less than 1/2 the price of other airlines. If I book far enough in advance I can get super cheap tickets. However even paying 135.00 for a round trip ticket is an awesome buy! They do have an option to by extra leg room, check your bag and pick your seat. These all cost extra, however it is cheaper to buy a checked bag on the website that it at the terminal. I highly recommend looking into Allegiant for your next flight, they are always adding new cities to their list that they fly too.",Allegiant,trip_advisor,['NA']
2424,Mother with a 4 year delta gave our seats away,"Gave our seats away prematurely, a seat with a mother and a 4 year old. Ended up being at airport till 2am with my child trying to figure this out. My flight was from São Paulo to Atlanta. Now I had to stay overnight in São Paulo, and our flight isn’t till 11pm the next day, With a trip to New York a 4 layover there and then to Atlanta. Worst experience I have ever had with delta! I need compensation for your company giving my paid seats for this flight to standby flyers who go to fly in my seat that I bought. No we were not late, departure time was 10:50pm we arrived at gate 10:30pm from connection flight.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2425,Probably the worst experience I have ever had flying.,"The only thing about this flight that went smoothly was the flight itself. Everything else from the time I arrived until the time I got home went wrong. First, the flight departure was 4 hours late so I knew that I was going to miss my connecting flight. The handling of passengers at the departure area was attrocious. We were divided into two groups, those that had boarding passes and those that did not. Then the only passengers processed were the passengers that did not have boarding passes. The rest of us could not check bags and had to stand in line for over two hours while they procesed the passengers that did not have boarding passes. They had over 13 hours knowledge that the flight was going to be arriving late in Toronto. Rather than use that time for planning for a gated arrival, they parked the plane in the middle of the tarmac. Then for approximately 300 passengers, they sent two busses to transport to the terminal. The drop point at the terminal was completely on the opposite side of the terminal from where the passengers needed go go and there were not Air Canada personnel to give direction or provide help. As I had missed my connecting flight, I requested lodging. They gave us a voucher. The voucher was not being accepted by local hotels. After going back for a new lodging voucher, I was sent to an airport limousine for transport to a more distant hotel. After the driver started to go out of the airport he discovered that there was not address on the voucher for the hotel so I had to return to the airport again. After three tries, I was transported to a hotel more than an hour from the airport. The next day, I was picked up, taken to the airport and made my connecting flight. When I arrived at my final destination, I was informed that my luggage was not on my connecting flight. Two days later my luggage arrived (damaged). The luggage had spent the night in the middle of the Toronto airport where no one thought about sending it on to it's final destination until they were asked. The second star was because the flight itself was good.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
2426,Frontier canceled return flight without notice and no reason given,"Frontier Airlines unexpectedly canceled my son's return flight to his college town, leaving us completely uninformed. Despite their claim of sending an email notification the day after the trip, we received no such communication (conducted an extensive search). While they did provide us with a credit for the canceled flight, this gesture proves futile when it's only a day before his scheduled departure. Now his flight will be significantly delayed, and it will take over a week before we receive a refund. The absence of phone support forced me to use WhatsApp (or email) to contact them, a rather inconvenient and impersonal means of getting support. Adding insult to injury, Frontier Airlines failed to provide any explanation for the abrupt cancellation. Their lack of professionalism and accountability is evident, leading me to question the legitimacy of this airline. This experience has left me with no intention of ever considering Frontier for future travel.",FrontierAirlines,trip_advisor,['Responsiveness']
2427,What in the actual HECK?,"What a profoundly, unnecessarily obnoxious experience. Short story: Board the plane later than expected Waiting More waiting Several recounts of people on board but NO notifying of what was wrong TWO HOURS sitting there they say they are going to print manifest and check row by row Dont know how to print in order of seats, scrambling to figure it out TWO AND A HALF HOURS IN okay we will need to deboard the plane and have you grab your bags People start getting their bags NOT yet though in a few minutes 15 minutes later ""nevermind"" Sorry for the inconvenience, we will do free drink service This should have only been a 2 hour flight. It turned into 4.5 hours plus I had a 1.5 yr old who cant sit still. No food but some cheezits. THEY CHARGED ME FOR A FREAKING WATER BOTTLE. I ASKED if we could just do the bottle for free since it was the 3 of us and them pouring that much would be the whole bottle. She said no so I asked for the free pour SHE WALKED AWAY and then handed me a bottle. I was happy at the time until I come home and see a CHARGE FOR $4 WATER BOTTLE. WHAT THE HECK? What in the actual heck? We were held for an additional 3 hours and then they have the AUDACITY to charge me for a drink you said would be free?? We are NEVER flying Allegiant again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2428,Stay away from Avianca! They steal your money!!!,I had purchased a checked bag at the time of my ticket purchase and obtained confirmation. Once i checked in on my flight I purchased a secondary suitcase. When i arrived at the airport to check in my bags the teller advises i never purchased a secondary bag and demands payment. I showed her both receipts confirmation showing i had already purchased it but she advised she could not accept it!!! This is theft!! She claims i can call their customer service reps and ask them to process the refund. I call them and they advise im SOL because bag purchases are none refundable!!! STAY AWAY FROM THIS AIRLINE!! I would rather walk to my destination than ever use them again!!,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2429,Great flight at a great price,"so southwest is a bargain airline. That said they are often head and shoulders above others when it comes to service and getting you where you need to go on time. They also have many direct routes, which is why i use them. for example, I recently traveled from NY to FL and they had the best price, the best flight times and a direct flight. The flight itself, left on time, arrived a little early, and there were no problems. Sure, their boarding process kind of sucks what with no seat assignments but if you really need a specific seat you can pay extra to board early. The staff is great, almost always in a good mood and often funny.",SouthWest,trip_advisor,['Responsiveness']
2430,Updated planes and great service,After watching 60 Minutes I was Leary of flyimg on Allegiant BUT I got a great fare and decided to try again. SURPRISE! The plane was totally revamped. New seats new carpet new everything. And LEGROOM SPACE. The only negative was I paid for a reserve seat off the wing and when I checked in my seat was on the wing. Grr! All in all it was a good experience.,Allegiant,trip_advisor,['Tangibles']
2431,Worst airlines,The worst airlines ever. I would not recommend anyone to take this airlines. I wish it gets closed soon forever for good.,SouthWest,trip_advisor,['Responsiveness']
2432,Good airline,"I think Avianca is a good airline, however the staff was a tad unfriendly.I had one nice, super nice steward, but the rest were unfriendly. Actually a pity, the operations were great... they provided even some simple refreshments... if the staff were more friendly... well I would give it a 9, but the staff were not soo 7,,Hey guys Customer Service and Experience is key.. you could really be fantastic!!!! Oh and upgrades are overcharged... so don't count on them.. too bad!!!",Avianca,trip_advisor,['Responsiveness']
2433,Worst airline ever ,"Worst airline ever! After 7x (!!!) recounting the passengers on the plane including calling everyone’s name, rescanning everyone’s boarding pass, etc. we left with over 1 hour delay. After raising this to customer service asking for compensation for the inconvenience, all you get is a snappy “oh but you only arrived whtih 40min delay so unfortunately you are not eligible for any refund”. I think customer service is not known to Spirit. Never again.",SpiritAir,trip_advisor,['Responsiveness']
2434,Smooth the whole way,"I've flown with Avianca numerous times between South American destinations. I found them to be always on time, and with decent service. Even in economy on the short flights, there are snacks and drinks, which is really nice to have on domestic flights.",Avianca,trip_advisor,['NA']
2435,THIS AIRLINES TAKES TOO MUCH BS FROM CHEAP- EXPECTANT CUSTOMERS!!!,Anyone who says This airlines sucks? Is out of their mind. It is THEE ONLY airline I fly. If you are ok travelling with minimal luggage (a backpack) Then you’ll get a cheap flight and not pay any other fee. If you pay for other additions then of courSe you’ll pay more. The customer service is the worSt part of this company. But even they are fair and up front. I would recommend this airline to anyone who doesn’t have a lot of money and can realize you’re flyong economy for 2-3 hours each way. For those who complain? GROW UP. Stop expecting so much for $100.00!!!!,FrontierAirlines,trip_advisor,['Responsiveness']
2436,Canceled our flight hours before take-off!,Claimed the cancellation was due to weather...radar showed a small line of weather (green only) passing thru Newark 2 hours before take-off from Tampa. We strongly feel that the flight was actually cancelled due to lack of booking!! WE WILL NEVER BOOK THIS AIRLINE AGAIN!,FrontierAirlines,trip_advisor,['Reliability']
2437,"No delays, RDU to SLC","I would even recommend this to people who live up to 1.5 to 2.0 hours outside of RDU, since this is likely one of the only options to go direct to Salt Lake City. This flight took off and landed on time. Premium Economy does not include prepared (cooked) food, but you get the extra leg room, and there are ample snack opportunities. In-flight entertainment options are also good.",Delta,trip_advisor,"['Tangibles', 'Reliability']"
2438,I have a few questions for flight attendants.,"I am taking my younger sister (who has Down's) on her first flight and she wants to make goodie bags for the flight attendants. I have a few questions. 1) How many attendants are typically on a flight that is on a Boeing 737-800 ? 2)She wants to do candy so what types of fun sizes should we get? I am doing fun sizes so we can get a good mix of candy. 3)What type of small salty snacks would you like? I know for sure Silm Jim's because she loves them and loves giving them out. 4)Seems Silly but would you like a good pen, some play doh, or some fun stickers?",Southwest,reddit,['Responsiveness']
2439,Spirit points flight purchase,URL: URL Thumbnail: URL,Spirit,reddit,['Tangibles']
2440,Excellent Flight & Service,Excellent flight and service on both flights to and from Raleigh back to Houston. This was a smaller plane so it didn't have the in flight entertainment but they did provide WIFI and you could use your own phones/laptops/ipads.,United,trip_advisor,"['Tangibles', 'Assurance']"
2441,Evitare,"Personale cafone, aereo sporco, confort inadeguato, sembra una compagnia low cost. Il pranzo era: POLLO o PASTA con CARNE. ma in che mondo vivono questi? il terzo suppongo",Avianca,trip_advisor,['Tangibles']
2442,Excellent!!!!!!’,"I had a great experience on my first flights with Frontier Airlines. The flight to Florida not only left on time, but arrived 45 minutes early! The plane was clean, the Flight Attendants were nice and the baggage retrieval was easy with only a 10 minute wait! The return flight was the same! I will take this airline again. Goodbye Southwest! This was a direct flight, SW is always connecting. To Florida??? Really SW?",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
2443,"They Ruined my Night, my Sleep, my Work, and They Don't Care","On 6/23/23, I was supposed to fly out of San Francisco at 8:30 PM. They strung us along with delays for hours. At 11:00 PM, they finally began boarding us. They then pushed us back from the gate and had us sit on the tarmac for 40 minutes before they pushed us back into the gate and announced that the flight had officially been cancelled. For the next hour, we then had to wait in line to get what we needed to be rescheduled, get a pointless $200 flight voucher (I am not flying with them again), and then wait to get our luggage. Then I had to wait for an Uber and have him drive me an hour to the next city where I could then catch my next flight. That night, I didn't sleep until 3:00 AM, and then I have to be up at 6:30 AM to catch my next flight. I finally arrived home at 11:30 AM, 13 hours AFTER when I was originally supposed to arrive, and with next to no sleep. I had to work that day and couldn't function because of how tired I was. I had to also be home to take care of necessary items, so my wife had to call out and miss her shift, not to mention she was up all night worried about me AND she's pregnant in addition to that. I explained all of that to them. I explained that they cancelled on us the last time we flew back in December 2022 and ruined my wife's chances of seeing her sister for the first time in years. I explained that a crummy $200 voucher for flight credits to their airline does not make up for wasting 13 hours of my time and ruining both my and my wife's sleep. They politely told me that they don't care and that they will only be reimbursing the costs for the Uber fare and the meals I had to buy as result. After near 30 years of loyal patronage, I won't be going back. If that's how they treat their customers, like we're just a bunch of sheep and numbers and aren't affected by what they do to us, then I have no care to associate myself with them. I genuinely hope they go bankrupt.",SouthWest,trip_advisor,['Responsiveness']
2444,The Worst Experience Ever,"United Airlines lost my luggage that I was supposed to have with me during a 20 day business trip. It took them 6 months to just partly reimburse the expenses I had to incur while in the USA, and they never reimbursed the original value of the luggage. And I took business class?? What about the time I lost and the frustration I went through? Never again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2445,LIARS!,"Landed the plane on the island. They broke a light and had full lavs. Lied and told us it was weather related. Cancelled the flight around 10 p.m. No place to stay on the island. Emergency services brought in cots. My 83 year old mother slept in a cot . . . no food available. One poor lady spent the night in her wheelchair! No agents the next morning. We opted to take a ferry to the mainland, rent a car and drive home. No idea how the rest of the people got home. They credited us for the experience, and offered to pay for food etc. . . but then when I submitted the receipts they claimed I had not submitted by the date. I have timestamped evidence to the contrary, but no way to respond. I will not fly this airline unless it is the ONLY way to get there. The lies are the biggest problem.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2446,Terrible service and check in procedures by staff.,Will not fly them again unless I really have to due to the lack of care from employees to coordinate and assist with check in process,United,trip_advisor,"['Responsiveness', 'Empathy']"
2447,Great flight MCI - BOS,We flew with a 3 month old and Southwest employees were very accommodating and helpful with our stroller and carrier and answered all of our questions. We love flying southwest as their customer service is top notch!,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
2448,Petty and anti social,"Never got to fly because the government changed the law on travel restrictions AFTER i purchased my tickets. Air Canada INSISTS on keeping the money because they didn't cancel my service. How petty is that. In the middle of a pandemic, they insist on their money, robbing people of their well earned dollars. Absolutely despicable",AirCanada,trip_advisor,['Responsiveness']
2449,Excellent,Excellent Service Food excellent In flight entertainment excellent Staff attentiveness and care factor excellent Leg room in economy excellent Bathrooms kept very clean Best long haul economy flight i have ever had,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2450,Flight canceled. No explination,"Our flight was canceled 2 hours before check in without any compensation, rebooking or hell any explanation or communication. It s only after 2 hours of 200 indian nearly rioting that they accepted to give us a proof of cancellation (and i m suspecting it was just the local staff who wanted to calm the crowd). In the end they told us they d refund us the emirat ticket. We had to rebook a flight ourselve at twice the price (900 euros instead of 450, x2) 2 days later and the hostel was for ourselve too. I m black listing this scam of a companie",Emirates,trip_advisor,['Responsiveness']
2451,Better,"Delta is better than any other America flights in the USA. Fly from Paris even better. Service is better, food is better, more movies to choose to watch.",Delta,trip_advisor,['Tangibles']
2452,"Denied Boarding, Denied Refund","I have to caution anyone considering trying to a save a few bucks by flying with Spirit. I was denied a boarding pass an hour prior to boarding, despite their policy stating that there is a 45-min cutoff time. Staff seemed to take pleasure in my confusion and were irredeemably rude the entire time. I arrived in Orlando a day later than I had planned and was left with only a few hours to sleep and prepare for the day's meetings. Customer service took a month to respond to my request for a refund, and then denied it; will be following up with the DOT and BBB. I will never use Spirit again; if you're looking for a budget flight, American is a much better option.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2453,Flight to Chicago,Things went well - people at checkin very helpful. Traveled on my birthday. Was offered free lunch and wished a happy birthday.,United,trip_advisor,['Responsiveness']
2454,"First time on spirit checked bag 64-65""","Considering booking Spirit MCO to CUN. Our largest checked bag is 64-65"", the other is much smaller. If we got hit with oversize fees, it would be better to book a different airline. What are the odds we would get whacked with an oversize fee?",Spirit,reddit,['NA']
2455,Great flight,Great experience flight was smooth and on time. This airlines always takes care of me when I fly you can’t go wrong withSouthwest Airlines,SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
2456,Customer Service is non existent,"Have been waiting to hear from customer service for 5 weeks now. Just woeful customer service. Internet booking system kept crashing and giving different prices. I was on the phone to them for over 6 hours over a 3 day period. Tried to contact head office who clearly do not want to be contacted as all the emails I sent bounced. Have not even got on the plane yet and am dreading booking with them. It seems the CEO could not care less about customers, not sure how they win awards based on my experience. Lift your game Air Canada, treat your customers better or you won’t have any!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
2457,Baggage wait from hell.,Flight was fair but when came time to retrieve our luggage we had to wait more than an hour! Not acceptable.,Allegiant,trip_advisor,['Responsiveness']
2458,they just suck.  took my seat without even a hand shake,now i know why domestic carriers get such a bad name. you hear of totally heavy handed and dishonest behavior by the carrier. but this is my first experience. wow. pretty sorry. they just suck. took my seat without even a hand shake,United,trip_advisor,['Assurance']
2459,"Nice flight, Nice staff and on-time schedule",Nice flight. We flew from memphis to St.Petersburg on Christmas eve. Staff was so friendly and funny and their announcements were creative and entertaining. Flight left on time and landed on time. We had two separate bookings and at the counter on requesting they changed our seats so that we can all sit together. Thanks you allegiant for this gesture!,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2460,Excelente línea aérea,"Magnífica compañía aérea. Puntual, atencion al pasajero excelente. Azafatas amables y lindas. Colombia puede presumir de tener una buena compañía de bandera.",Avianca,trip_advisor,['Assurance']
2461,Great job safety for customers,My son flew Delta to visit for Christmas all flights he had no one sitting next to him Very pleased with Delta,Delta,trip_advisor,['NA']
2462,Very Good,"My parents planned a family vacation. Our airline of choice was Jetblue. The ride there was very smooth. It was on time and check in was easy. The pilot was professional and the employees on the Jet were kind. There was a great selection of free snacks, drinks, tv channels and movies for anyone flying. The only thing that frustrated us during the flight was that people were bringing on oversized carry-ons for above storage and we couldnt fit our luggage. The bathroom was very clean. Arrival and landing was smooth. The way home our flight was cancelled last minute. One of my parents had a bag checked in and customer service was overpacked because of the cancelled flight. We got no refund for the checked bag. We called customer service instead and had a flight rebooked for the next morning. If we waited to call any sooner we would have had to wait two more days to fly home. Very frustrating. All of the jetblue customers were very confused as everyone was standing around with no update on their flight for more than 30 minutes. The next day we set out for our flight and all went well. We were the second group of passengers on a brand new jetblue plane and it was absolutely fantastic. Over 10 new box office movies to choose from as well as classics. Super fast wifi. Coffee. Charging outlets. Well working tv screens. The flight was super smooth and the attendants were eager to help and relatable to talk to. Super easy to joke around with the staff.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
2463,Gainesville to Hartford via Atlanta,"Awesome flight, Delta never disappoints me. I particularly liked the new rule allowing portable electronics to be left on the entire time during the flight. I was able to catch up on some movies I wanted to see and tune everyone else out with my new noise cancelling headphones.",Delta,trip_advisor,['Tangibles']
2464,Tell us the truth,"Having a bad day, although its still not over! We had a wedding to go to on the island, We were booked on the 6:30 am flight out of Penticton with a 5 hour layover in Vancouver. We were contacted by an Air Canada e-mail at 1:53 on the 29th that we would not be leaving till 7:27, due to Crew availability. We received E-mails changing departure times twice more until we were leaving at 9:30 am. When we arrived at the airport this morning we were told the flight had been delayed as the Smoke was to bad to land. No longer Crew availability. They booked us to Calgary for 13:00 take off then a 5 hr. layover then off to Nanaimo At 13;00 we were told the plane could not land due to smoke and they rescheduled to start the trip tomorrow at 6:30am. to late for us to make the wedding! I do know its smoky, i just wish they would have let us know that it was a smoke/visibility problem and also why we were being sidetracked to Calgary. If they had told me all along that it was a visibility problem i would have driven to Vancouver and be sitting in the sun on the island by now.",AirCanada,trip_advisor,['NA']
2465,DO NOT TRAVEL WITH AVIANCA,"For your own peace do not use Avianca they are horrible Change flight itinerary with your consult or authorization Then won’t refund you over the phone they force you to submit a claim online , after hours of trying to submit claim it never submits page is made to scam customers , it won’t sum muy it will just go back to main page and never submit Is a total rip off!",Avianca,trip_advisor,['Responsiveness']
2466,Great job Spirit!,This trip was the best trip I’ve taken!! Staff was professional…boarding was organized and the flight was smooth. Couldn’t have asked for a better trip!!!,SpiritAir,trip_advisor,['Responsiveness']
2467,Uneventful as a flight should be!,"In spite of a delay in takeoff, we arrived on time. Flight was pleasant with good service,food and entertainment. My seat was as comfortable as on any economy flight.",Delta,trip_advisor,['Responsiveness']
2468,Absolutely Horrible .... Avoid at all costs.,"Absolutely horrible if you are traveling in economy because they treat you like they are doing you a favor flying you. Amenities are a joke, they offer Parle G biscuits if you want to eat something light, my 13 year old wanted coke and they offered him coke on the whole 16 hour flight twice and then declined the third time saying they have to limit it to two glasses. Staff always walk around with a frown as if they are on forced labor. God help you during check in at Newark. They refused to take the bag even though it was only half a pound overweight so I went and reshuffled the bags and weighed the bags at a counter and then went to drop the bag and they refused to accept the bag although very clearly it was their weighing scale that was off. Supervisor said she could not help and I was wondering why the hell was she even there. All in all I would not even fly United for free. Thank god they did not expect the economy passengers to jump by parachute instead of landing at the airport. AVOID at all costs.",United,trip_advisor,['Assurance']
2469,"Polite, friendly flight attendants","Friendly employees, clean plane, adequate leg room. Our flight was on time. Negatives were riding the crowded bus from the gate to the plane. As a senior citizen the bus is difficult, however a nice man gave me his seat. The breakfast was inedible. Do yourself a favor and eat in the terminal before boarding.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
2470,Add ons when purchasing a ticket,Cheap tix but you spend 8 hours turning down all of their add ons! Breathing air on plane is extra. You will spend even more on luggage than your seat! They dupe you into thinking you got a deal.Seatss are jammed so close together. Funny you tube videos about how if you want to fly around a storm that will cost extra! I won't use them,SouthWest,trip_advisor,['Tangibles']
2471,A Covid19 nightmare,No distancing! The flight was packed to the brim! If we had another way to get home I never would have boarded this hot covid nightmare. There were no temps taken and masks weren’t being enforced. I will never fly this airline again.,Allegiant,trip_advisor,['Responsiveness']
2472,Very nice,"It's been a while since I used Delta and I have to say It was a very good welcome back experience. As I said In my other reviews. I flew 3 different airlines in different categories in a week and this crew was super sweet and attentive. Even though this was the cheapest, back of the plane, last boarding flight. Shout out to the Captain and crew on flight 1455 to LGA on 12/17. We had some rough weather patches and the Captain always made announcements and let us know what was going on.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2473,Why are the tickets so inexpensive,"Hello Everyone, I am looking to buy 2 round trip tickets from Dallas to San Diego through Frontier Airlines and I noticed that the tickets in total is under $500. What I wanted to know what is the catch with the tickets being so cheap. Are there hidden baggage fees where I need to only bring a carry on in a book bag so that I won't be charged with a $200 fee for each person as a baggage fee? Just wanted to check before I purchase these tickets. Thanks!",FrontierAirlines,reddit,['Tangibles']
2474,Horario inoportuno,"Es un horario muy complicado, debes estar en el aeropuerto desde las 12 de la noche para salir a las 3:10, no duermes, el vuelo tranquilo, muy económico para Avianca porque no hay consumo en el avion, la salida y llegada a los aeropuertos es mas economics, pero y los clientes que? Transnochen y póngase de acuerdo quien los lleva a esa hora y quien los recoge, horas muy complicadas, las maletas saqueadas en el viaje Barranquilla Miami, los puestos aduaneros, la emigración más demorada, para mi concepto nada acertado el cambio de horario en este vuelo",Avianca,trip_advisor,['Responsiveness']
2475,Terrible - never fly with them,Air Canada is the worst airline in my opinion. They had delays on both our flights and the delay was so much on the way there we ended up driving and beating our flight to Orlando. They refused to compensate us according to the passenger protection act claiming a safety issue that did not happen. The locks were frozen on the cargo bay which is not a safety issue. Then on our way home our flight was again delayed by over 3 hours. Maybe if they got new planes instead of trying to fix the old breaking down planes they have they would have more flights on time. I refuse to ever fly with them again.,AirCanada,trip_advisor,['Responsiveness']
2476,Smooth flyong,Flew out at 6AM central time. Arrived in Phoenix 7:30AM mountain time. Perfect straight flight. The flight times gave us all day for touring the area instead of losing a day. Southwest knows how to do it!,SouthWest,trip_advisor,['Reliability']
2477,I always fly United!,I stick with United because they have non-stops to the places I travel. I also build up frequent flier miles and end up with at least one trip or 1 1/2 trips free per year.,United,trip_advisor,['Tangibles']
2478,DO NOT FLY THIS AIRLINE - WARNING!!!,"I NEVER have bothered to write a review (good or bad) for any service, but this one was just too important not to. A 45 minute flight from Vegas to LA (was having the best, trip to this point) checked in TWO bags, had to pay an extra 185 USD to have a carry on bag and was 2kgs over the baggage allowance, THEN they lost ONE of the bags, took TWO days and countless phone calls/ emails / DMS to even get through to anyone. We ended up getting help from QANTAS they didnt need to help, but they did. DO NOT USE, AVOID AT ALL COSTS. This airline should actually be closed down all together.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2479,"Not ready for ""prime time""","Flew from Miami (via Lima) to La Paz, Bolivia, and back via Bogata, Colombia (4 flights). We received an ""amenities"" kit and menu on one of the four flights (for no apparent reason), and pretty mediocre food and service throughout. We also had serious flight delays (hours). The planes are shabby, and need to be cleaned and updated.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
2480,Emirates is a first class airline,"From the minute one arrives at the lounge, the team takes special care of you. Everything you could want is available, with friendly, professional staff on the job. We've flown Emirates a lot over many years, and will continue to do so, an excellent airline!",Emirates,trip_advisor,['Assurance']
2481,Jet Blue Mint is the worst,"The plane is an hour late to board, but they never say the flight has been delayed. The on-plane entertainment doesn't work anywhere in the plane. The staff shouts into the on-plane speaker system so that it hurts to hear it. The seats are dirty and broken. The service is awful and I sat in the business or ""mint"" section. They offered us a voucher because the entertainment didn't work, but I will never fly jet blue again.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
2482,Worst Customer Service for Silver Member,"Received email upgrading status to Silver, bag allowance was 12KG extra. At airport it took 3 agents a frustrating 2 hours to search the Emirates website and confirm email was not valid as they go by website. The agent after searching sites said there is nothing else she can do, walks away then when asked if she is still helping states she was already done with us. Another agent asked us to make one bag 32kg and the other 23 and that would work then after all that she says her supervisor would not allow and system will not allow. Very unfriendly and total waste of time. It’d it took three agents two hours to search the fine print where were we as customers meant to locate and determine the US is not a treaty therefore not entitled to the 12 Kg. Honestly it should not be this stressful. The same agent saw us in the silver/business counter and came to ask if we were in the correct lane. Profiling has to stop, when we pay there is no slot that determines your ethnicity, we would not line up where we are not supposed to and this is the 3rd time in the emirates business line that I have been asked. Other patrons are not singled out with this question.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
2483,Would not recommend!,"I do not recommend this airline in any way. You have to REALLY read the fine print on EVERYTHING. The flights are cheap and the cancellation / change policy is worse that about any other airline out there. They will not work with you in any way to help or resolve any issues. They want their cash. BUY the trip insurance, it is your only hope if you choose to use them!",Allegiant,trip_advisor,['Responsiveness']
2484,Another diabolical performance from Avianca,"12 Aug, a flight from Medellin to Bogota, then Bogota to London. As usual, the first flight was delayed by 2 hours, luckily they put me on an earlier flight that had also been delayed. The flight from Bogota to London departed the gate on time, and then we spent 3 hours on the tarmac , returning to the gate twice for the same technical problem. After a considerable time, they announced the flight was cancelled. During this 3 hours we only received 2 updates. We received one bottle of water just before deplaning. This is where the real Avianca circus began. Thank god I was business class and off the plane first. Avianca had 2 staff to deal with 300 or so people. It was chaos. TWO STAFF. We were put in a horrible hotel ( the Capitol), arriving around 3 am ( remember I was first in line). Avianca provided no details on the next replacement flight - NADA. No information on the departure time, no email, no response to facebook Avianca helpdesk messages and nothing for my flights after London that I missed. Avianca experiences significant problems and delays on an alarmingly frequent basis. If something happens, their organisation to assist is appalling with very little customer service. Unfortunately, I have to use them for work frequently, however I dread the constant delays and general mess around that occurs. I had to get my wife to ring the Avianca number from Medellin, and they new nothing about it - they looked on the Avianca website flight information section to advise her ""it appears the flight will depart at 230 pm, but we are not sure"". Unfortunately, the "" manana "" culture is well ingrained in this airline, and they need a significant change of management.",Avianca,trip_advisor,['Responsiveness']
2485,Good experience,"Trip was fine. Departed and arrived on time. This is a no frills carrier so bring food and drink [ an empty bottle thru screening can be filled once in boarding area]. Hope to board early next time since I got an Allegiant credit card, which, by the way, gave me 15,000 points forgetting it",Allegiant,trip_advisor,['NA']
2486,Airlines,"I normally fly on Delta. But for this trip to Nassau I flew Jet Blue. I Service was very good and the flight was smooth. I was asked to change my seat so a family could sit together and I was upgraded. Wow, this has never happened to me. First class was GREAAAAAT.",JetBlue,trip_advisor,['Assurance']
2487,All inclusive package,We booked an all inclusive deal through JetBlue. Overall this was a good deal considering it was our flight to and from along with the all inclusive Riu resort. JetBlue provides free soda / water drinks and a snack on their flights and we did not feel nickle and dimed to death like on other airlines. It was very easy to book online and early check in was easy to do online. The negative is they have limited flights to / from Atlanta & Montego Bay and our flight was delayed three different times along with a 5.5 hour lay over. It made for an extremely long day returning home (almost 20 hours). Guess when you are trying to save money you have to choose wisely.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
2488,Handicap Friendly,Spouse has walking and back problems. Air Canada had wheelchairs waiting at each stop. The attendant in Montreal got us easily and speedily through customs and to our departure gates. Great job And with our Doctor's note we received seats closer to the front of the plane at no extra charge.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2489,NO SE RECOMIENDA NI AL ENEMIGO,"Avión extremadamente apretado , no se reclinan los asientos , las rodillas dan con el asiento delantero , hasta pagando para elegir asiento se viaja súper incómodo, el personal cero cortesía, de terror el peor viaje de mi vida.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
2490,Fly early & non stop!,"Flight left about 5:20. Not a full flight and Most people slept. Snacks upgraded and staff pretty nice, only one wore so much perfume it played with my allergies. Easy flight! Recommend signing in ASAP so you can get pick of seats.",SouthWest,trip_advisor,['Tangibles']
2491,Uncalled for charges rude service ,On my flight to Nashville I wasn’t charged for my small carry on but on the way back the check in clerk was rude and loud and change for my small carry on spirit refused to refund the charge,SpiritAir,trip_advisor,['Responsiveness']
2492,great flight from Portland to Dallas,DThe agents were nice and accommodate my needs with food and beverages. They also help.my find my way to baggage claim.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2493,FLY DELTA,"Love flying with delta in first class, seat's are so comfortable and plenty of sitting and leg room so you can sit back and relax,The staff are so nice and they make sure you are well taken care of.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
2494,So much room for improvement,"We flew first class and I remember the United Club lounge was included. Well, they changed the old United club lounge (nice and big) for the Polaris lounge. People with United club had to use a pop up club lounge that was small, crowded and ridiculous. Not happy. The flight itself was ok. Seats feels like old and deflated. Service was good. The food was actually good (the breakfast, the lunch on the return fight wasn’t that good). Too bad the charging outlets didn’t work.",United,trip_advisor,"['Tangibles', 'Assurance']"
2495,Total Caos,I travel all over the world. WORSE AIRLINE EVER. Plane from New Orleans waited at gate 40 minutes- so missed my connection to Frankfurt.. So far 16:30 flight delayed three times- currently 23:40. No end in site. They won’t give hotel room so have to keep playing this game. Oh- according to air Canada email my luggage is in Frankfurt. Waiting in customer non service now and will beg for hotel room.,AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
2496,Not a reliable airline ,"Booked flight months in advance. Flight timing was changed 3 times prior to leaving. Sears were uncomfortable. Purchased my seats in advance to guarantee seating all 3 of us with my kids next to each other. Frontier changed our seats the day off despite paying for our seats. Would NOT recommend flying with this airline. They up-charge everything and in the end, your money does not get you much.",FrontierAirlines,trip_advisor,['Tangibles']
2497,Scary,"It was a very stormy day in FL on Dec 20. We were certain our flight would be delayed but it wasn’t. We were told the last hour of the flight would be very rough. That was an understatement. The turbulence was horrible, we were tossed around, kids crying. We tried to land several times. At one point we dropped so fast it felt like my head would explode. I really thought at that point we would crash. We were rerouted to Ft Lauderdale which was fine had not the landing been the absolute worst I have experienced. Many people were just ready to get off, our faith in the pilot was gone. We were told we would be leaving again shortly but there was no way I was going again knowing there was a tornado watch in the Punta Gorda area. That flight should never have left when it did. The flight attendants were horrible, stressed! I have flown Allegiant many times and will continue to do so. I just hope they use better judgment in the future. If I’m faced with those conditions again I will not hesitate to cancel my flight.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2498,If you have kids go with a different airline.,"If I could give zero stars I would sadly. I've been flying with my mom for years. I switched it up to use Delta by recommendation for my son's first time flying and we rode their airplanes 4 different times. First time, I paid full price for my son's ticket expecting him to for sure get a window seat. We ended up with the only non window seat and my son was having a melt down. I pleaded to pay more to take up a different set of seats that had a window and we're empty. The flight attendant ignored me, passed me multiple times through the flight watched my son cry, and me. Because I was so frustrated. And two of our flights didn't have the TV on the back of the seat working but everyone else's was. I will never go this route again. They care less about our littles. If you have kids go with someone who will value your dollar. I spent way too much to get treated the way we have.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2499,First class is just not the same as it used to be!,"My husband and I were looking forward recently to our first class flight to Dallas. Like a lot of people we hadn't traveled in a year. We understand the pandemic has been hard on everyone especially the air line industry. Our first class flight was such a disappointment. The seats are comfortable and there is a small bottle of water. Ok, they don't serve pre-boarding drinks but they don't serve much else either. My breakfast was a screwdriver and banana bread in a box all served at the same time. The flight attendant did ask if I wanted another drink and near the end of the flight let us choose a snack from the snack basket. Lame. I really don't want to make best friends with the flight attendants and I do find it difficult to hear on a plane and with our masks it is even more difficult but a little social interaction goes a long way. For the price we paid for a first class ticket, yes, I expected more. On the positive side it was an on time smooth flight and our bags are the first to come out and so we were on our way. Our first class return flight to Boston was mostly the same. Our dinner was a ""cold"" I mean almost frozen cold, turkey sandwich with a bag of chips. At least my drink came before my ""dinner in a box"" and the flight attendant was gracious enough to offer me several drinks which I enjoyed. I've read that Delta is now bringing back hot meals on their first class flights. Let's hope they bring back some of the first class service too.",Delta,trip_advisor,['Assurance']
2500,Southwest is not ready for Hawaii,"Our flight was to leave Honolulu (flight 4100) for Maui at 12:10 pm on Tuesday, May 28th. It finally took off at 2:52 pm. The flight being delayed was only one element of the trip that didn’t deliver on the Southwest standard. We retuned our rental and walked towards the terminal where there is no signage for Southwest. I know this is a newish airport for Southwest, but having no signage is ridiculous! Once we found the Southwest baggage drop we got in a full service line that advertised boarding passes, bag drop, amongst other things. After waiting, and getting half way through this line, we were told we would have to go to the self service kiosk for a boarding pass. I asked the lady why when the sign said “Full Service “ and she just pointed to the machine. I went back, waited for a machine, got my passes and then went back to bag drop line to wait all over. After we went through security we headed to gate G7...a mere 1,900 steps away. We walked so long I was for sure we missed a turn. Shortly after arriving at the gate we got a text that the flight was delayed. I know things happen, and the delay was only to 12:40 so no big deal, or so we thought. A little later we got message that it was bumped to 1:30. The gate person made several contradictory announcements and you could tell he was as confused and frustrated as anyone. I love southwest, but not in Hawaii!",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
2501,Leg room is incomparable!,"We ALWAYS fly JetBlue within the country or Caribbean because the planes are spacious, the flight and gate attendants are so helpful, and they allow a free bag. We have never flown to South America, where they do fly, but we will book with them on our next flight to London since that route was just added. We LOVE JetBlue! Oh, try the chocolate chip cookies from Belgium.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2502,The worst unreliable airline with the worst customer service,Do not book your vacation with this airline. They are a complete fraud! We book out 3 day vacation package to Las Vegas on Christmas with air canada this year. 3 hours before our flight we got a text message saying our flight is canceled due to crew constraints. That’s all we got from them. We couldn’t get through the line to speak to customer service. They didn’t give us any alternative options. We even went to the airport hoping to speak with someone at air canada but they brushed us off saying that we should call customer service. We had to cancel the whole trip. This is unacceptable. It’s a fraud.,AirCanada,trip_advisor,['Responsiveness']
2503,The flight was very comfortable,"Although it was a very long trip but we were very relaxed me and my family Large planes, very helpful crew, excellent food, dubai airport was a wonderful experience Boarding and picking up luggages was very smooth",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2504,Very disappointed ,"My flight was cancelled and no one told me. I fly from UK Yesterday without the boarding pass of Dubai to Clark. I went to The Emirates check in baggage counter and that’s the time I knew that my flight I paid was cancelled and they rebook me the next Day which is 24 hours to stay in Dubai. No one offered me lounge to stay and eat and I slept inside the airport. I paid my 4x meals and waited 24 hrs for the first time experience with Emirates. I used to love emirates since but Yesterday, I felt taken for granted. They said they sent me an email last October 10th but I didn’t receive it! I always did my feedback but surprisingly it never worked out. It says wrong email address. So here I am folks! I hope You can hear me! My flight I paid was December 12 - January 12 2024. EK 338 Agnes Tan.",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
2505,Flight to Atlanta,Southwest airlines is the best! I always book on their flights first. The airline gate attendants and the airline flight attendants are the best. The humor is greatly appreciated as well.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2506,You Will Never Find A More Wretched Hive of Scum and Villany,"It was ironic they made me start this review by stating what flight I took because I never took a flight at all, they canceled my flight after a 6 hour delay, after we had already boarded, and gave no realistic rescheduling options. The customer service couldn’t have been worse. They behaved like they had placed a large bet on how many angry customers they could produce. I am writing this review to protect people from having to endure them. Please do not book a flight with Frontier. They are pure evil. Take any other form of transportation you can. If they are your only option, just don’t travel. Also, you likely won’t even be saving much money by the time you pay all their fees, and book unnecessary hotels and rental cars you wouldn’t have needed if you had picked a real airline. Just don’t do it.",FrontierAirlines,trip_advisor,['Responsiveness']
2507,Primera opción para vuelos (ida/regreso) en un día al interior de Colombia,"Avianca sigue siendo la primera opción en Colombia, para viajes de negocios, especialmente si se quiere ir por un solo día (ida temprano / regreso tarde), eso debido a la cantidad de frecuencias al interior del país; los vuelos pueden ser un poco costos pero no he tenido inconvenientes con ellos en vuelos nacionales.",Avianca,trip_advisor,['Responsiveness']
2508,Very enjoyable!,"I really enjoyed the ‘newer’ pods on my business class flight from Toronto to Dubai. Seats have a massage option - very nice! Very good, large tv screens with lots of choices for movies/shows, etc. Meal service for dinner was excellent, I loved the dessert! I wish they had have woken me up for breakfast or snacks however, as I was starving when we landed :( I would have liked to enjoy all of the services as part of my ticket.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2509,Trash. The new Spirit/Frontier - don’t get fooled.,The most horrible experience in a while. At least when you book with Spirit/Frontier you know what you’re getting. Don’t waste your money. Philadelphia employees were horrible on an early flight. No one would help check the bag and cancelled my transaction making the travel party almost miss the flight. Unwarranted and ridiculous. Complete trash.,United,trip_advisor,['Responsiveness']
2510,"Brilliant service and staff, occasional delays","Overall Avianca is a brilliant airline!! You can get incredibly good prices for very long haul flights (booking well in advance), they have good sales, and the best customer service. I made a mistake on dates and MISSED my flight. By a whole day. It was entirely my fault and no one else's. Avianca staff practically bent over backwards to help me, at a particularly busy period (before xmas). They were doing the same for everyone else at the help counter at the airport - trying their best to make sure everyone was able to fly for the holidays. On the plane, same thing - excellent friendly service. On the flight, the seats were super comfy and reclined better than most. On the way back, we had the same friendly and helpful service - they offered us help / to check-in our bags all the way on two separately bought flights before we even had a chance to ask. They anticipate customer's needs and act accordingly! We were incredibly pleased by this airline, particularly given the low prices!! The only reason I did not give five stars were multiple delays on the flights, although these were mostly caused by weather.",Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2511,Not Satisfied,"This flight was delayed 4 hours !!!! They made a quick gate change at 8 pm, which made us believe the flight would be immediate, to then find out the departure time was change from 7:59 to ""10:46"". The flight did not board till after 11:20pm. The plane was then delayed once again due to traffic in the departure lane, we didnt actually begin flying till 12pm or later. The arrival time was 1:48 am . I am highly frustrated with this airline and this experience. I traveled with my husband and my 1 1/2 year old baby. On top of this I am expecting, 8 months pregnant, and dealing with my baby so tired and uncomfortable sitting and trying to keep her still for 4 hours was ridiculous. The fact the flight was delayed last minute due to the airplane no longer being available is the BS excuse, that should not be allowed. If there is a flight bought and scheduled, this should be accommodated and finalized so that these instances do not occur. The flight was also very turbulent !! The overall experience was horrible . I am very unhappy with this airline rght now.",United,trip_advisor,"['Reliability', 'Responsiveness']"
2512,Inexpensive with some perks,"My husband and I flew this airline for our honeymoon and after flying other airlines, I was not thoroughly impressed. Although there was a substantial amount of leg room compared to other airlines, the seats were dirty and the in-flight experience was average. There is not much choice of what to watch, fly-fi does not work consistently and there are not many choices for drinks and snacks. Along with this, there is no urgency in boarding flights and running processes smoothly. All of our flights ran behind by a significant amount of time.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
2513,SW round trip to Seattle,I love flying out of ONT and not LAX. Closer and lot less hassles. SW has the most flights and connects to were we are going. Flight are on time.,SouthWest,trip_advisor,['Responsiveness']
2514,Flying to Seattle,Terrible experience from boarding to being lectured on plane cheap flights cheapest service will explore other options,SouthWest,trip_advisor,['Tangibles']
2515,Boarding is an unorganized mess,"Very nearly missed a connecting flight at Houston because the boarding process in Pensacola was such a drawn out mess. One gate agent did not use the intercom to announce, and many people got in the wrong line because they couldn’t hear instructions. Another agent actually did use the intercom, but they mumbled under their breath and were nearly inaudible. Delayed on the tarmac leaving Pensacola,and arriving in Houston. They also forced us to check a carry on bag, even though there was plenty of room in overhead bins for our one bag. The power outlet on my seat also surged and ruined my usb charging block for my phone. Overall just a disorganized mess, very slipshod service overall. I will do all in my power to never fly with United again.",United,trip_advisor,['Responsiveness']
2516,No frills no service airline,United has fallen from the ranks as a leader and is now in a class with Spirit and Southwest. Terrible service and drones for flight attendence. I fly over 100 flights a year and United will never be used again.,United,trip_advisor,['Responsiveness']
2517,Rip off,"Leaving March 22nd we Seen on a Las Vegas page Frontier has Changed weight on Bags Starting March 1st We booked Feb 10th Called today today to make sure we our on the old system. Surprise no we are not never got a email about the change,but I get one once a week to buy our seats ,rental car. Hotel. 40# is a joke if we would go to the Airport with 1 suite case. Will never fly with Them Again",FrontierAirlines,trip_advisor,['Responsiveness']
2518,Horrible airline. Don't go!!!!,"This airline is horrible. They do not let you take a carry on bag with you and charge you $55.00 per carry on bag. They also charge you $55.00 to check a suitcase and it cannot be over 40 pounds or you have to pay an additional fee. The airplanes are dirty and not cleaned. The seatbelt behind me had a wet stain on it and was clearly not cleaned. The seats are tiny and you cannot move. The arm rests do not go up and the seat does not go back. There are no complementary drinks or snacks provided. When people board the flight, they think they are entitled to pick which seat they want even if the ticket has a different seat number causing back ups and delays getting out. A family on 13 came on the flight and sat in other peoples seats then refused to move causing many issues with seating on the plane resulting in the flight leaving 30 minutes later than it should have. The flight was very bumpy and all over the place. They turn the lights on at night so you can't see out the windows. Overall it was a terrible experience and I will never fly with this airline again.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
2519,CHINELAGEM! Pior viagem internacional da minha vida,"Certa vez viajei de Spirit dentro dos EUA, foi disparado a pior viagem da minha vida até então. Achei que nunca mais iria encontrar uma cia aérea tão chinelona. Mas, como nada é tão ruim que não possa piorar, neste mês de Agosto fui para os EUA de Avianca e fiquei impressionado em como eles conseguem ser piores ainda. Jamais imaginei que em vôo internacional de quase 7 horas as poltronas não reclinassem e nem sequer ÁGUA serviriam as passageiros. Pelo amor de Deus, isso é o mínimo dos mínimos! Água era cobrada, 15 reais. Pra completar a pior experiência, a mala do meu irmão chegou ao Brasil destruída, com umas fitas de plástico a redor pq o zíper explodiu, e a resposta da Avianca foi que eles não tinham responsabilidade alguma. Enfim, PIOR EXPERIÊNCIA DE VÔO INTERNACIONAL da minha vida. Não acredito que a Avianca continuará em operação por muito tempo, pq é incrível como conseguem e se esforçam para oferecer o pior serviço possível (e eu não estou exagerando). Cia aérea chinelona, não recomendo a ninguém.",Avianca,trip_advisor,['Responsiveness']
2520,On time,"The flight was on time, the boarding process was speedy, the employees were very accommodating, the vip room was excellent great choices of food. Baggage claim was fast, so all and it was a great experience. The flight was only 30 minutes, I will flight with avianca again!!!",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
2521,Horrible airline,"Frontier not only kept us and 2 other flights from getting on our planes to travel, and after multiple times trying to contact the airline and CEO, the airline admitted it was their fault and wouldn’t refund our money, their reason was since we didn’t contact the airline that day that we wouldn’t be receiving our refunds, I contacted the airline that morning left them a message and an email, and did not get a response for 5 days. This airline has horrible customer service and are a bunch of thieves!!!!!! Stay away",FrontierAirlines,trip_advisor,['Responsiveness']
2522,"Brandnew plane, on time, spacey economy class","Nice 4 hr flight with lots of space for my long legs, compared to other carriers (hello LH yes I'm talking about you). New plane, good entertainment program, friendly staff, almost on time, you don't expect much foodwise on these distances, so what more do you want.",Avianca,trip_advisor,['Tangibles']
2523,SEA-CDG Needs Major Improvements,"A Boeing 767-300ER that had paper labels taped up in various places gives you a clue about the age of this aircraft. Ancient, uncomfortable, and with lavs literally falling apart, this flight is by far the worst I have taken on Delta. I fly them frequently internationally. This airplane came off the Asia route, and it is in dire need of upgrades or retirement. Seating in economy was most uncomfortable. The entertainment system had numerous issues. Disappointingly, the crew were less than attentive. Even so, my experience with Delta is generally really good. What happened here? No idea.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
2524,Enjoyable!,"Food was great, flight was smooth, terrific staff. Definitely a winner! I’d taken 2 other flights and they were great also.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
2525,Is This Any Way to Run an Airline?,"On my flight, they must have been short of help. The in flight service was not good. A flight attendant cam through very quickly Selling blankets and ear phones. Later another one comes buy with free drinks. I tell her that I would like to buy some food. She tells me that food has already been offered. I inform her that nobody offered me or anyone near me any food to purchase. Rather than asking me what I would like to buy, she argues with me that food was already offered. She finally agrees to tell another attendant. Later, the attendant who had sold blankets comes to the row in front of me and asks, ""Does anyone want to purchase food?"" The row in front of me indicates ""yes"". I raise my hand and the attendant looks directly at me! She gets the food for the row in front of me and takes their credit card. Then she disappears! I told the attendant that had argued with me earlier that I was still waiting for food to purchase. Rather than helping me, she gets the other attendant. I reminded her that she had looked directly at me as I raised my hand in response to her question, ""Does anyone want to purchase food?"" After asking 4 times, I was finally offered food to purchase! Is this any way to run an airline?",JetBlue,trip_advisor,['Responsiveness']
2526,Nice cheap flight,"It's an old aircraft MD90, but i careless because it was very cheap to fly from Sanford to Kansas. The aircraft has alot of legroom. Am 6ft 2in and i was comfortably seated. Boarding was very good and smooth and both way the crew was on point and on time. They are extremely cheaper than most airlines. If you are a veteran or serving, thy allow 4 bags for free.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
2527,Compahia aéra em decadênica,"Atendimento muito ruim, espaço entre fileiras curtos, aviões com lixo nas poltronas e comida bem ruim. Os atrasos também foram constantes em todos os vôos. Nunca mais viajo nessa companhia aérea.",Avianca,trip_advisor,['Responsiveness']
2528,Business Class - Travel in Style!,"The flight amazing, late taking off which made me think my connection was impossible but a member of ground staff was awaiting me to rush me to my next gate. Flying business class Emirates makes flying enjoyable! The one problem I have though is my luggage and how it was handled immediately afterwards was very disappointing. Seen as I made the second flight despite only landing in Dubai 15minutes before take off, I was not surprised that my luggage would miss the flight. However, from this point I have continually been let down by all and has dragged my overall score down from what would have inevitably been a 5 star service. I went to the baggage and they informed me that my bag was on the next flight, landing at 3pm (I landed at 9) and that it would be delivered to the hotel around 3-4 hours later. At around 7pm I contacted Emirates via chat and they informed me that the bags had been received at KL and would arrive with me but could not put a time on it. So the representative told me they would get a member to give me a call to advise me. Again, I told them it was urgent as all my clothes for business meetings were in the case so needed it that night. As nobody had called me back by 8pm, I then had to go to the nearest shopping mall and buy clothes for work the next day, not to forget I'd been in those clothes for quite some hours. This morning, I then go down to get my taxi to work and the concierge recognises my room number with the delivery of a case that had been put by reception. So again, I was let down on multiple levels, I am yet to find out when it arrived but I had no message/phone call from Emirates to say it had been delivered. Thankfully my flight back to Manchester via Dubai has a 5 hour stop off!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2529,Delay delay delay,"We missed our original flight from Orlando to Memphis by 3 minutes due to long lines at TSA. The attendant stated that there were a lot of missed flights today due to TSA. We were then put in the flight to Atlanta. The flight from Atlanta to memphis was delayed. It appears that delays with Southwest are pretty normal these days. Delta, United, and American appear not to have these delays so frequently.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
2530,Great flight,"Excellent crew, on time take off, early arrival. The plane was clean and comfortable. Easy boarding and deplaning. Def recommend",SpiritAir,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
2531,"No frills, but on time","Think flying school bus with hall monitors and you get the picture. There are no frills and few smiles, but the flight went off on time, our bags showed up with a half hour of landing and nobody was killed, injured or sent to detention.",Allegiant,trip_advisor,['Reliability']
2532,Made for a very stressful vacation,"I had a flight booked with united to Guatemala on Jan 12/24 my flight was delayed several times then at noon canceled. I had a tour booked that was leaving early the following morning heading around central america to Guatemala Belize and Mexico. I was offered several other tickets to different airports all where cancelled. my original flight was from YEG to Denver then Houston to Guatemala. I took a flight to lax but arrived too late missed my connections and they lost my bag. I spent the next day on the chat with united and the phone trying to see what they where going to do now. They eventually got me a flight to Guatemala but didnt arrived till sunday. The tour company had left the previous day around 4am so they where already over a day ahead of me. I had to pay out of pocket for a private shuttle to meet up with the tour group. and missed out on 2 days of excursions + hotels meals on the tour the i had originally paid for. I have asked for a refund or a credit for my flight and have been denied done the chat and spoken to several people with united on the phone including the supervisors. With no luck, they lost my bag in the my own airport before i even went anywhere and a 2nd time when i got to LAX. I travel often if i dont receive a credit or a full refund for this flight i wont be using them again for any of my future vacations.",United,trip_advisor,"['Responsiveness', 'Reliability']"
2533,THE BEST OF THE BEST.,"If you have the means once in your life fly Emirates First Class, From checking in till diembarking at your destination it is luxuary all the way. Dom Perignon , Caviar a volonte, delicious menus Blue Label Scotch Chateau Yquem and Haut Brion wines noithing is missed. If you get the chance go via Dubai just to experience the Dubai First Lounge their flagship Lounge ...No expense has been spared it is the size of the terminal with fountains and any beverage or international cuisine you desire including wine cellar and Cigar shop ...Not to be missed .",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2534,Round Trip Kansas City to Baltimore,"Flew roundtrip with my wife from Kanas City to Baltimore on sequential Saturdays. Did not take the Early Bird option. We checked in as soon as we could and, on both flights, got boarding numbers in the ""mid B"" range. No issues with overhead availability. We each checked a bag, for free. Courteous staff, adequate seats, no power connections/USB ports on board. Overall a very good experience. We fly SW when we can in the US. Usually good prices and reliable service.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
2535,Worst experience ever in life,This is by far THE WORST airline I have ever seen. For the following reasons: my flight was supposed to depart at 6pm. I can understand delays because of the weather but we were delayed for almost 6 hours because their pilots had some “legal” issues. That is exactly what they told us. WORSE! They were not willing to put us on different flights. Not willing to put us in a hotel (I live in DC and stuck in Florida). No compensation whatsoever. They did Not care! I will never travel with JetBlue again. Every single traveler here is so outraged that no one will ever use you again.,JetBlue,trip_advisor,['Responsiveness']
2536,First time on the Airbus A380,"I have flown Emirates before , turning left those days on work. This time it was all Economy, to and from Mauritius with stopover of a few hours in Dubai, so four flights in all. CHECKING IN The check in was irritating because you need to first print our own baggage tags at Heathrow then approach the desk. However the process was simple, and we went on to await boarding. The boarding at Heathrow was stunningly smooth, well done, though the rest of the boarding experiences at other airports was just terrible. There seemed to be no clear structure or organisation in practice at either Dubai or Mauritius. I was particularly shocked by the narrow access lanes in Dubai and the huge crowds and inaudible announcements and people rushing about , irritating and poorly done. The AIRCRAFT Never been before on the double decker A380. A stunning experience, what a pity the production of this wonderful flying machine is being stopped due to lack of orders, by Airbus. So comfortable and smooth, spacious , superb fittings . I do not know how much credit to Airbus and how much to Emirates, but among the most comfortable high tech and spacious seats in economy I have ever experienced. USB Ports, plug in for charger, a superb display screen and remote control, seat pitch at least 32, width 18, among the best in any economy class. Wide seat back of the seat in front with plenty of storage for your things ( in British Airways you can hardly pull the flap open at the back of the seat in front of you ). Overall I felt this experience was as good as paying much more for Premium Economy on British Airways which I regularly use. And among the best bathrooms I have seen on any airline THE FOOD I was shocked to see that the standard menu handed out does not have a SINGLE vegetarian option. This is most unusual in this day and age, just terrible ! I believe unless you order a special meal you will not get veggie food at all. We had done so for all four sectors and got the AVML as requested. However, on each sector we got the same orange coloured pieces of paneer with barely any gravy to go with it. No innovation no imagination no variety, so sad for vegetarians. Food tasted like any standard good airline food that is all. THE SERVICE A well attired smart cabin crew, smiling and welcoming and attentive. Well done. Easy to approach, helpful attitude.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2537,clean and smooth,very clean and smooth and on time with great service . I have always loved a flight connection because I am not so tired when I arrive. I feel like doing something the rest of the day. The airplane was exceptional clean too.,Allegiant,trip_advisor,['Tangibles']
2538,Met what was expected and on time all the 4 flights,"For a low cost airline, they need to improve on the products they offer, very basic and not much thought into it. I could design a much better menu probably cheaper. They also lack on safety compared to schedule airline like British Airways where emergency exits are suer clear from obstruction this airline is more complacent as they allow passenger to use all spaces including under the sit in emergency exits. Another factor that did not impress me is that they allow extreme obese passengers to sit in the emergency exits, totally miss the point especially after its history within the short time in aviation. We can improve a lot on the safety for sure. The fact is that people have to pay for luggage and they will then bring everything on board to avoid the 30 dollars fees. The checkin in New York was excellent but in Cartagena really complicated all is done manually and takes a lot of waiting. What was good is that you can buy priority to avoid been smuggled with stress to find luggage space, also works on customs but was of no much use we still have to wait just as much. In all the cabin crew adds the perfect energy to the flight as they are very assertive and extremely friendly so makes you to wave any other failure apart from the safety which makes me think twice for next time.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
2539,Terrible ,"They do not tell you what the fees are with cancelation. They charge a cancelation fee for each family member and not per reservation. It's ridiculous and unfair that they don't warm people of cancelation fee during a cancelation process, instead you'll find out you're out of money after you cancel.",United,trip_advisor,['Assurance']
2540,Direct floght,Flight and amenities on board were great my only issue was we were on a cruise so couldn’t check in 24 hours ahead of the flight so as a result my husband and I could not sit anywhere near one another on the trip home.,SouthWest,trip_advisor,['Responsiveness']
2541,Disappointing,"The flight was delayed by 3hrs. And the main meal was not served until 7-8hrs into the flight. The initial snack was a very average muffin and tiny portion of fruit. When I expressed I was hungry as I had travelled from Sydney they gave me a pastry snack which was stale and inedible. When the main meal was served, it was cold and the desert ( profiterole ) was also stale. Disheartening after a long wait and having travelled for over 20hrs. I usually choose Emirates in spite of it being more expensive, because the food and service is supposedly better than other airlines, but somehow the Dublin to Dubai - Dubai/Dublin flights are usually disappointing. I don't usually leave a review but this one was particularly bad. Dubai to Sydney ( and vice verse) is always of a higher standard for some reason, even though it is the longer stretch of the Sydney /Dublin - Dublin/Sydney journey, which I undertake annually. In future I will research different Dubai/Dublin - Dublin/Dubai airlines and if possible choose another option.",Emirates,trip_advisor,['Responsiveness']
2542,Avianca bemüht sich nicht,"Trotz Schreiben an Avianca, keine Antwort. Es scheint Avianca egal zu sein, was Kunden für Beschwerden haben. Avianca bemüht sich nicht und ändert nichts. Der Sitz ist TOP! Besser als bei Lufthansa (da ist auch nicht viel nötig). Aber: 1. Kopfhörer wirken billig, Noicecancelling funktioniert nicht gut 2. Mahlzeiten wirken billig, schmecken fad und es gab zweimal das gleiche Fleisch zu den Ravioli und im Omlette versteckt. Das Essen war trocken und kalt. Pilze waren gar nicht gegart. Es wird keine Menukarte ausgegeben und die Flugbegleiterin kannte das Menu nicht. Ein Kitkat Riegel zum Eis als Nachtisch ist superbillig. Filme in deutscher Sprache kaum vorhanden. Der Sitz war extrem dreckig! Die Lounge in Bogota ist wohl eine der schlechtesten, die ich je besucht habe. Die Auswahl von Essen und Getränken ist sehr begrenzt, genauso wie der gesamte Platz in der Lounge. Eine Flasche Wasser kann man sich nicht mitnehmen. Die Qualtität der Speisen ist minderwertig. In den Toiletten der Lounge liegt am Boden überall Toilettenpapier, weil es viel zu dünn ist und sich schwer abrollen lässt. Ich vermisse Innovationen oder besonderes an Avianca.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2543,TOTAL JOKE,"Total disaster. Abusive. Telephone support is all overseas people with ZERO ability to do or tell you anything helpful. Charges you more to book as a family than separately. Got that. Book 1 or 2 at a time for hundreds cheaper than together. Who does that. Oh, want to sit together, no problem for a few hundred more. Want to pee, we got you covered, for an additional fee that is. What a joke, and they make billions while abusing hard working Americans who new a day off safter killing themselves post covid with no workers and gen z kids complaining all day that its hot.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2544,Quick flight to Albuquerque,As usual getting early bird boarding was successful. Exit row seat obtained both coming and going. An advantage for tall people like myself. Staff was friendly and no issues with boarding or baggage. Great airline for short hops around the country,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2545,Do not ever use this airline,"Worst airline ever, they couldnt print my boarding pass and then they never put my luggage on the plane when I stressed if they were going to get it on. I will bury this airline I will make sure everyone knows not to ever use them.",SpiritAir,trip_advisor,['Responsiveness']
2546,desastroza,"La peor aerolinea del MUNDO al regreso nos cambiaron la ruta , debiamos volver a mendoza como el pasaje que pagamos y nos dejaron en ezeiza a 7 personas sin ninguna respuesta , tuvimos que pagar nosotros la vuelta a mendoza , al dia de la fecha la aerolinea aun no se hace cargo de nada . AVIANCA ... NOOOOOOOOOOOO",Avianca,trip_advisor,['Responsiveness']
2547,Good airline,"Booking and flights were good, only one of the smaller airports for transfer sucked. (FLL) everything closes at 10p but flights come in until 11:45pm. I would fly again, not sure why people give bad reviews had no problems. they ask and tell about baggage fees upfront",SpiritAir,trip_advisor,['NA']
2548,I don't recommend you to travel with Frontier,"We were lucky to have our flight only 5 hours delayed. Our neighbors in the airport traveled next day. It is a joke this airline. One in the plane they were nice. They don't offer anything unless you pay for it. I mean not even snakes. We had to pay for suitcases, for seats and for carry-on, what by the way are more expensive than the checked bags. It is no cheap after paying for evy but the punctuality and the compromise of giving a great service is none!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
2549,"Pesimo servicio a bordo a demas de ""mantenimiento"" de aviones","- La Aerolinea del ""Pais Cafetero"" no ofrece Cafe en sus vuelos .- Servicio abordo deja mucho que desear En lineas generales dejo de ser la Avianca de antes para convertirse en una Aerolinea mas de las malas.",Avianca,trip_advisor,['Tangibles']
2550,Offer at kiosk to check bag free on full flight - why not offer during OLCI?,"recently back from a trip and we did OLCI but my wife wanted a paper BP so we stopped at the kiosk in PHX. It offered a free carry-on sized bag check since it was a full flight, which means not having to deal with it at security or boarding. For those in later groups it would alleviate the lottery game of gate checking. All in all, a nice option. But why don’t they do that in the app or on the website?",Delta,reddit,['Responsiveness']
2551,Flight,Southwest Airlines hates their customers. Southwest hates its customers. Southwest hates its customers.,SouthWest,trip_advisor,['Responsiveness']
2552,Vacation trip,I was very satisfied loved no extra charge for 2 bags. They where great with my grandson it was his first time flying. I will be using Southwest airlines again. Only wish we could fly out of Lafayette La. I would be better than the 2 hour drive.,SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
2553,"Early morning flight, but good for travel to London","I travel to the UK from Sydney once or twice a year, depending on business requirements. The flight leaves Sydney at 6am, which is a 2.30am leave home for me. I pre book parking at Sydney International Terminal to get a reasonable rate. There is no traffic on the road at that time of the morning, so the commute to the airport is fine. Once at the airport, you can get some breakfast in the Emirates lounge and board the flight at about 5.30am. As it is the first flight out every morning it always leaves on time. Sydney - Dubai is about 14.30 hours. Dubai - London is about 8.00 hours. My only small complaint is that you have to change flights in Dubai, which involves a lot of airport security and Dubai airport is so crowded 24 hours per day. The next flight gets to London at 6.30pm or 8.30 pm depending on time changes. I book an Airport Hotel (not too expensive if you pre book) for the night. The following morning I am ready to go and seem to suffer much less from Jet Lag with this flight. My experiences with Emirates has always been good. It is not so much the airline experience for me but the flight departures and arrivals suit me to a tee.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2554,Family travel,We travelled from Toronto to Seattle and from Vancouver to Montreal in business class with aircanada. It was not really a business class experience however. The seats were not comfortable at all. Our first flight was in a very old and small plane and was very noisy throughout. The meals were of low quality. Some screens did not work. That being said the crew was extremely kind and always available to help make our flight a better experienxe.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2555,Not so good,"This flight was a part of a package I purchased from Germany to Atlanta. I had previously flown with 2 other airlines so had something to compare. I found this flight to be uncomfortable, they charge for everything (even earplugs) and they did not factor in enough time to allow me to get through customs and security. Okay flight but I will not use again.",JetBlue,trip_advisor,['Tangibles']
2556,Free luggage and free food!,"My husband and I flew from SJC to HNL recently. I really appreciated Southwest airlines for keeping their policy of not paying for luggage. It is really nice to get on the plane and not have to have everyone trying to put their luggage in the overhead bins. It really speeds up the boarding process. I knew the flight would be about 5 and 1/2 hours so I was prepared to buy overpriced airplane food. Imagine my surprise when they handed out a treat package to everyone for free and then about 1 hour or so before landing giving out Milano cookies! It was a good flight and really actually enjoyable. You don't feel a second class citizen in case you got a really good deal because you get to board wherever your ""fastest finger"" gets you with the 24 hour ahead check in. I have flown economy on United (and Delta) and anymore they make you feel ridiculous as it is stamped on your ticket ""basic economy"" and No Carryon Luggage in bold letters on your boarding pass. This is an effort to make you feel like a cheapskate and you also only board in the last section and get to sit way in the back. If Southwest ever came to Fresno - PRETTY PLEASE!! I wouldn't have to go three hours out of my way to get a decent fare on an airplane flight. Thank you SWA!",SouthWest,trip_advisor,['Assurance']
2557,Average business class level for a long haul trip,"Really funny and kind captain, saying hello to each passenger, one by one. Something I have never seen before. Travel bag pretty complete. The food was not the best I've had in business class, but it usually happens with almost all North American airlines, so it is not surprising. Well-stocked entertainment system with newly released movies (many of them in Latin American Spanish). One of the most remarkable things was the extraordinary well organised boarding process.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2558,Fast and Smooth,"Quickest and smoothest flight ever. People talk bad about spirit but, it’s not the airline, it’s the people that flies the airline.",SpiritAir,trip_advisor,['Responsiveness']
2559,Good Airline,"I normally fly on this airline every 3 months for a long time now, Clark-Dubai-Dammam and vice versa. Flight Attendants composed of different nationalities are cordial and really take care of their business. The cabin is clean, space is enough and adequate entertainment system for each seat is provided. And yes the airline business class is so luxurious. The flight is on time mostly but sometimes delay is a reality we can't avoid, just like recently when our departure from Clark Int'l Airport was delayed due to fuel supply logistical problem the Pilot announced. I arrived in Dubai late and my flight to Dammam is gone, but Emirates took full responsibility of me and took me to Copthorne Airport Hotel. A huge boutique hotel which sells golds in the lobby. They serve good food in their nice restaurant and my overall trip was satisfying.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2560,Flight back,I am so disappointed with my purchase with Jet Blue. I would rather purchase any other airline after the poor quality of service I got from Jet Blue. I now currently have to wait and pay for another flight and pay a cancellation fee because of their slow service.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2561,Hands down the beat service I have ever had with an airline.,Today was going to be a super stressful/long day. Came to the airport with my friend since our hotel was an hour away and we had a rental car under her name And she had an early flight so I planned to stay in the airport for 9 hours until my flight. I figured I’d work and watch Netflix to pass the time- but I thought I’d ask if there was any option for me to fly earlier. Theresa in Rapid City was able to arrange things for me to get home 6 hours earlier than expected AND I don’t have to sit in the airport for 9 hours. I am so grateful and will always choose United over any other airline.,United,trip_advisor,['Responsiveness']
2562,Terrible service and seats in business/first,"I travelled internally from EWR to FLL and must say how terrible the whole experience was. The check in was dis jointed, no lounge for passengers (apparently not for internal now) seats were uncomfortable and surposed to be first (more like business) not a real selection of drinks (we wanted sparking water) and no choice of snack just a veggie wrap ...... We paid over $300 bucks each for a one way flight for what ? And A to B trip. Staff did not go out of their way with smiles or help. I don't think I would use United again.",United,trip_advisor,['Tangibles']
2563,Has anyone else had this bad experience with United miles/cash upgrade?,"I had a very frustrating interaction with United recently and assumed others might have similar- to me it seems like a potential class action suit in the making. We traveled today from Houston to Catania via United/Lufthansa. Since the initial leg from Houston to Frankfurt was a red- eye we tried to upgrade using a combination of miles and cash. We were not upgraded, which I can understand- the main issue is the following: to request an upgrade United fully charged our credit card $850. Then, when we not upgraded, I called United to request a refund and was met with all kinds of extra steps. In my mind, the refund of the $850 should have occurred automatically as should the return of the miles to my account. I’m sure with some additional calls on my part I will be able to get the money and the miles back. I am more interested in how this is legal or acceptable business practices. Why can United tie up its customer’s cash liquidity and use this cash for its own purposes? It would be perfectly straightforward to use my credit card on file (or my United Card) to charge for the upgrade if granted. Similarly- why do I have to jump through hoops to get this money back rather than receiving an automatic refund? When I spoke to the agent they acted as if these processes would be too complicated for United to handle but they seem exceedingly straightforward to me. The individual damages for these actions are small for me - but I can’t help but wonder if I would have gotten a refund if I hadn’t called. How many customer’s upgrade costs is United keeping “by accident”. I feel as if United needs to be held accountable for their self serving policies. United agent tried to tell me the problem was that I bought the original tickets through Lufthansa, but the upgrade was offered through United, I paid United directly for the upgrade, and it was a United flight.",UnitedAir,reddit,"['Responsiveness', 'Assurance']"
2564,"If you're trying to save $$, Allegiant is the way to go!","There is nothing glitzy about this airline, and if you want a bag of pretzels, you're gonna pay, but if you are cheap like me, Allegiant is the way to go! I brought a fabric bag with my travel stuff in it, and a backpack for my service dog with her necessities. No charge for those. I also brought her ridiculously large, obnoxious fold-down crate, and they happily stored that within easy reach in the cargo hold with the strollers and wheelchairs at no charge. They seated me at the front of the plane in the bulkhead seats (no additional charge there, either) which gave my 95 pound service dog plenty of room to sleep during the flight. The plane was a little worn looking, but it got me there alive, so I can't complain! The flight left on time and arrived in Las Vegas on time. SERVICE DOG HANDLERS - make sure to have your paperwork ready. Psychiatric service dogs must have a Dr. note as if it were an ESA as per the ACAA - the ADA rules don't apply in the air for PSDs! The note is very specific - do your homework with plenty of time to get everything set up!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2565,Jordan to Manila on Emirates,The plane was well equipped with comfortable seats and plenty of leg room (I am not that tall). The touch screen tv's were easy to use and had plenty of programmes to choose from. While the staff were efficient I would not say that they didn't really look like they enjoyed their jobs. A smile can go a long way.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
2566,They are TERRIBLE!!!!! STAY AWAY!!!!!!!!!!,"This airline is designed to rip people off on every front. You have a 4 hour window to make an online claim on your damage property. That is not enough time if you are traveling from the airport to your final destination. They do not make this known to customers, nor do they honor your complaint at the baggage office in the airport. I will never fly this airline again! They cost me way more money than I saved.",SpiritAir,trip_advisor,['Responsiveness']
2567,Dishonest Airline,Dishonest airline that tried combine three flights of people into one flight. This resulted in delay of 5 hours. Air Canada is puts profit over customers. The air attendants keep making excuses of why the flight is delayed. Do not book with Air Canada.,AirCanada,trip_advisor,['Responsiveness']
2568,Favorite Airline - hands down!,"Southwest is the only airline I consider flying with when flying commercial. From 2 bags free, free soft drinks and snacks, friendly personnel, in-flight entertainment available, generous customer of size policy, not to mention affordable flights, how can you go wrong??",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
2569,READ ASAP DONT TRUST THE REST,"Horrible airline, made a cancer patient just out of radiation unable to eat get their flight cancelled and did not provide any accommodations. If you value your child and life, don’t fly with them. Email me for proof, they did a mistake that led to risk of death.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
2570,Absolute Garbage,My daughter got Covid the 2 days before the flight...this was December 26th. As of 2/3 they have yet to even answer the phone after being on hold multiple times for 6+ hours. Literally walking around the house with earbuds in waiting for an answer...Nothing. Multiple e mails...no response. We are owed thousands of dollars from this airline and no one has bothered to connect with us. As multiple other have stated they don't answer their phones or respond to anyone no matter how you try to contact them. We have gone the route of the Better Business Bureau at this point and the airline should be shut down by the FAA,Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
2571,Why jetBlue,"This could have been a disaster, We were informed that due to a hard landing our aircraft needed to be delayed for an hour. An hour later the baggage was taken off the plane and we were told that a new crew had to be located. After collecting our bags I received a text that a crew from LA was located. Our noon flight would not depart until Midnight, a 12hour delay. Well we made the best of it. Boarding was not till 8:30pm. We rechecked our bags and when we got to our gate we were treated to Pizza and soft drinks. That was nice but imagine our surprise on getting home and receiving a text from JetBlue. Compensation for more than the one way fare. They were more than fair. JetBlue will always be my go to airline.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2572,Garbage Airlines - Do Not Fly!,"Garbage airlines. Do not fly. You can tell a lot about a company based on how they handle bad situations and in this case cancellations. Once again, GARBAGE COMPANY. I never write reviews but I'll take a moment to write this one. Seeing mothers sleeping on the floor of San Juan airport because they cancelled, no notice, no vouchers, no hotel vouchers, NOTHING. They literally cancel, then shrug and let their clients know ""good luck, it's now your problem."" I will never fly Frontier again and I'll encourage everyone never to fly them in the first place. Crap airlines like this deserve to fail. Eat s%*$ Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
2573,"Delayed for 2 hour, had to wait another hour for ground crew.","We missed a lunch due to the flight and were extremely aggravated at the lack of updates from the flight crew. The baggage took another hour to get and everyone was stressed and hungry, very disappointed.",SpiritAir,trip_advisor,['Responsiveness']
2574,Cruise with grandkids,"We have flown Allegiant Air a few times and service has always been good.Staff has been friendly enough. Planes seem to be clean between flights and our trips have been on time. I like Allegiant for their non-stop flights at a reasonable price. I have an Allegiant MC which gives me priority boarding and a free drink. All snacks in flight must be purchased. You can check your luggage any sooner than 2 hours before departure time, this last trip, no staff was the counter sooner than 2 hours. Allegiant does not offer travel for children without a guardian.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
2575,When is this boarding pass from?,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['Responsiveness']
2576,Never again ,"We ordered tickets a month in advance for a wedding In Jacksonville, FL Flight was canceled with no reason (maintenance reasons) 4 hours before and they didn’t give any other alternative to fly and get there on time. Shame on you",JetBlue,trip_advisor,['Responsiveness']
2577,Efficient flights acceptable food,I flew with Air Canada together with my daughter and 2 grandsons. Originally we had been booked on a direct flight but this had to be altered to flying via Toronto due to the problems with Boeing aircraft. Whilst this was annoying to compensate Air Canada altered our outgoing flight to an earlier time. I felt this was good customer service. The flights were cheaper than comparable flights with Westjet from Gatwick. There was a choice of food and plenty of drinks. I really enjoyed the games on the in flight entertainment especially the Trivia quiz.,AirCanada,trip_advisor,['Responsiveness']
2578,Bad weather leaving Florida,Flight leaving Florida was delayed several hours due to thunderstorms. Rockford is a small airport and rental car company closed. Stranded in Rockford for the night . Return flight was uneventful and ontime.,Allegiant,trip_advisor,['Reliability']
2579,Avoid if flying out of Newark,"I usually try to stay away from Jet Blue when flying thru Newark, but since I was flying back fom Rome, they had a flight to Florida at 5:20pm ..I came arrived at 230 so it was an easy connection..or so I thought. When I arrived I immediately received a text that it was delayed an hour..I was informed it was snot at 1030am..I asked at the check in counter why they are always delayed fom this airport and was told..if you want to leave on time, fly out of Kennedy....seriously. After going thru security, the first thing I see are porta bathrooms lining the corridor...there is one restaurant and ver small, one small counter for other food, almost no place to charge...only available for 6 passengers, not enough seating for passenger waiting...so extremely crowded...the flight was delayed again..the gate agents are screaming over the microphone ...it's a complete nightmare. We left 3hrs late...I paid extra for extra room..but so not worth it...their claim to fame are the snacks they hand out...I rather have good service and forgo the silly snacks. There flight attendants are not responsive or don't care. I will do my best never to fly them between Florida and Newark",JetBlue,trip_advisor,['Responsiveness']
2580,Great prices,Southwest is a great way to fly. No extra charges for baggage. Southwest saves money by not assigning indivual seats.,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
2581,Terrible consumer service,"I booked a trip to Egypt all included (even the visa was included in the description) with my girlfirend for October. One month before the trip, Egypt changed the procedure to get a visa, you now have to get it at the ambassy in Montreal at the cost of 300$ and if you don't get it, you can't enter the country. This is a change in the term of the contract. When I called them at several time, they were always finding an excuse to not help. I've been transfered several time, the manager was not there. The law is very clear, if there is a change in the contract, the consumer has to agree on the change or he has to be reembursed as if he never paid. Which they refused to do. I decided to send them a formal notice. They finally accepeted to accomodate and offered 140$ per person but I was so tiered fighting them that I finally accepted their offer. It turn out that they have not paid what we agreed and I have to call them once again. After this whole experience, I do not recommend Air Canada Vacation because it does not offer a support service when you need them. They don't respect their full legal obligations and you will waiste your time on the phone with employees who has been clearely instructed to not help you if it cost them. I will never use their service again.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
2582,Flight Failure & Recovery,"Flight EK355 27th Feb 2024 SIN-DXB failed after a fault was highlighted during taxi. We boarded at 21:00 and were disembarked four hours later, after having been fed our meals and drinks. 400 passengers required hotels which took a bit of time. It would have probably have been quicker if some high-maintenance passengers had just sat and waited instead of seeking constant attention. Off we went to the hotel in taxis, the fare paid by the hotel. In my room by 03:00. Breakfast, lunch and dinner was supplied together with taxi back to the airport the following evening. Our 22:00 departure ballooned to 02:00 meaning my planned connection was moved. I had a Premium Economy ticket but my new connection DXB-LHR was a middle seat in standard economy. The aircraft was full, I get it. Having time on my side I elected to take a later connection from Dubai in Premium Economy. It took a bit of effort from ground staff to clear me and my already checked luggage from the system and rebook. But it was done without complaint. All then worked fine. Emirates Premium Economy is a decent product. I’ll book it again.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2583,We like allegiant air,"From Springfield MO there are very few non-stop flights to great destination cities. We flew to LA in January 2017 returning in February. The flight was on time both ways and almost full. The tickets are very reasonably priced. That said, one must realize that Allegiant charges extra for everything even water! However, that's their biz plan. For us it is worth smaller, cramped seats just to spend 3 to 3.5 hours in the air to get to LA rather than that extra time on a layover. We have used this flight 3 times. We have also flown to Phoenix, rented a car and drove to Sedona. Like I said ""We like Allegiant Air""!",Allegiant,trip_advisor,['NA']
2584,A nice Christmas Eve,Tell Lisa surprised about the comfort in the seats The attendants were wonderful. Surprisingly smooth for traveling on Christmas Eve.,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
2585,It all depends,"I have flown United a lot over the years. In recent years I have seen the quality of service improve. This flight was no different. Indeed, the WIFI in flight entertainment actually worked, the seat width/pitch was tolerable and service was good for a cut rate airline. Sadly, United is no longer ""first class"" in anything, more like Alaska. But it was on time.",United,trip_advisor,"['Reliability', 'Responsiveness']"
2586,Medellin - Madrid route covered by Wamos,"I wanted to write this as I tried to research this topic before my flight and found there doesn’t seem to be much information online. I just took the Avianca route from Medellin to Madrid. The route is marked on their site as being covered using Evelop Airlines. However, the day before the flight I got an email to say it would be with Wamos airlines instead. Wamos doesn’t have the best reviews online so I wasn’t thrilled by the prospect! However, the Wamos flight was actually fine. The plane wasn’t dated, the staff were nice, the seats left a little to be desired comfort-wise but no different from many other airline seats. The food served was standard Avianca fare, which was fine also. The main thing to note is that the airplane does not have personal entertainment systems. Wamos has an app you can download with a small selection of films but the display screen was so tiny (half my iPhone screen) I couldn’t bear to watch any of them. I’d recommend downloading Netflix movies onto your phone in advance instead. The flight did however leave an hour late from Medellin (which apparently is common) - I was connecting on to London via Madrid so this made it very close (I had given myself 3 hours between the flights) If you are checking luggage beware! The system at Madrid is time consuming with just 1 conveyor for 300 people’s cases. After waiting 30 mins and still no sign of my bag I went to ask the Avios attendant who told me that several passengers bagged had been left in Medellin (including mine!) By this point there is only 1 hour until my next flight. I had to simply give the woman my email address and hope she contacted me, couldn’t even fill out the official paperwork. She said they would send my bag the next day. I just made my connecting flight even though they had already closed check in. Although it did mean running 20 mins from T2 to T1 as the Avianca assistant told me the wrong terminal! Strangely, I have only flown Avianca twice and BOTH times they have lost my bag! Thankfully the agent did email me and I’m hoping to receive my bags to my home address in England today, but that has now been changed to tomorrow (so 2 days without my luggage, in the end) My advice: if you get a super promo or promo economy seat on this flight then it’s not a bad deal. I paid around £250 for my ticket on a super promo and so was okay with the service for this price. But I’ve seen this route sell for £500/600 a ticket in economy. I think for that price you’d be disappointed perhaps. I should add I have flown the same route with Iberia and found the Iberia experience to be better, but also more expensive. All in all this is a good deal on a direct route that’s not flown by many airlines. Take your own entertainment and hope that they don’t forget your bag!",Avianca,trip_advisor,['Reliability']
2587,Outstanding Wheelchair Assistance  Service from Southwest Worker,"The Southwest worker saw us struggling getting off the shuttle from the rental car place, and he immediately came to help. As always, Southwest employees go above and beyond. He pushed the wheelchair to get us easily through security and brought us directly to the gate. My only regret is I didn't get his name to send in a thanks to Southwest",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
2588,Never ever EVER again,"In this day of bull crap ‘service’ this democrat lead joke of a country presents as business, I refuse to work with or give my money to any company that cuts corners, makes excuses and leads with absolute greed. Jet blue is yet another example of the state of this country. People not doing the right thing, taking advantage of excuses and just plain being lazy. I will NEVER fly with jet blue again. Delta and maybe united will get my money. Get it together USA. Where in the hell did higher standards, higher expectations, higher levels of service- pride. Where did those qualities go?? I have a pretty darn good idea but I won’t lay that out here. This country has gone to the dump for the last 60 years. Reaching a tipping point of no return for sure.",JetBlue,trip_advisor,['Responsiveness']
2589,Great flight to Vegas,Peoria airport is great for less stress flying! Easy flight to Vegas with good times in and out and great prices! Super easy parking and FREE with a shuttle!! Highly recommend !,Allegiant,trip_advisor,['Responsiveness']
2590,Denied a Glass of Water,"I just stay with the facts.: They won't give you a glass of water. You need to pay for everything. I get it, but denying water is not business savy. It is the opposite. Tried once. Never again.",Allegiant,trip_advisor,['Responsiveness']
2591,Mr & Mrs Griggs 2019,one of the best flights my wife and i have taken. The cabin crew were fantastic. The food was good and in flight entertainment had good chose.We will fly with United Airlines anytime.,United,trip_advisor,['Assurance']
2592,"Allegiant Punta Gorda FL to Portsmouth, NH","I wouldn't say I love Allegiant, but I do love the dramatically reduced hassle by their use of small regional airports like PGD and PSM. We flew to PSM for the Thanksgiving holiday, all the major airports were a poop show, PGD and PSM were piece of cake. Allegiant is one of those airlines that charges for everything, which I hate. The seats on their planes couldn't be smaller and more tightly packed together. The seats do not recline and have little to no padding. The 3+ hour ride from PGD to/from PSM gets most uncomfortable. The planes themselves seem fine, everything ran on time. The airline staff were polite and friendly. I'll fly them again, primarily because of the convenience.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
2593,Terrible,"Every time I fly Southwest there is an issue. They generally get you to your destination late. They jokingly ridicule the passengers with a low key passive aggression, and have no sense of urgency to help at all. Horribly cramped seating and kind of a nightmare, the experience was awful.",SouthWest,trip_advisor,"['Responsiveness', 'Tangibles']"
2594,Easy and no problems,"I have only flown SouthWest for the last 20 years. It is always easy going, the flight attendants are great and I'm glad I paid for the early check in because I wasn't in a place I could print my own boarding passes. I love SouthWest!",SouthWest,trip_advisor,['Responsiveness']
2595,Good flight,"Flew Southwest for the first time in a while. It went really well. I did opt for the early bird check in. I had a bit of confusion there. It stated it would ""automatically check you in"" 36 hours ahead of time. It does, however you still have to check in as well 24 hours ahead of time. I thought it would automatically send me my boarding pass, but that was not the case. Anyways, the flight was great. Pretty quick and I think Midway Airport is the better airport to fly into.",SouthWest,trip_advisor,['Responsiveness']
2596,ENTERTAINING,Flight was smooth and uneventful. Entire staff was happy and entertaining. Seat 7D needs new foam on seat cushion.,Allegiant,trip_advisor,['Tangibles']
2597,All Was Fine,"This flight was fine. Nothing really stood out in the way of amenities or service but it was economy class. There was nothing to complain about other than you have to pay for food, headsets, pillows or blankets.",AirCanada,trip_advisor,['Tangibles']
2598,Should be a zero,"Frontier changed planes before our flight. We all boarded. Then they announced that the plane was too heavy and had to ask 10 people to leave. We were 2 of the 10. We asked for a full refund and the flight attendants agreed to it. The gate agents also agreed. Frontier denied our refund. They kicked us off our flight and ruined our weekend (we were unable to go) and then they took our money. Thankfully, Chase is disputing it, but this company is run by thieves.",FrontierAirlines,trip_advisor,['Responsiveness']
2599,"On time,caring for flyers and comfortable","Very comfortable even for grandchildren in coach. Food was good and the entertainment was excellent, i.e. movies, direct TV and wifi.",JetBlue,trip_advisor,['Tangibles']
2600,Check in online,"Can someone help me. I’m going on a trip with multiple people. When I do online check in, could I check in along with multiple people or just individual",AirCanada,reddit,['Responsiveness']
2601,Sudden cancellation of service without proper guidance,"I had a confirmed booking for my flight from Dhaka. However, they only notified me about route cancellation four days before my journey. Their Dhaka office contact numbers were not reachable and there was no clear guidance on how to reschedule my flight.",Emirates,trip_advisor,['Responsiveness']
2602,Smooth flights to & from Las Vegas on a February long weekend,"We flew to Las Vegas on a Friday morning and returned on a Monday night. As usual, the Southwest flights were smooth. Each one got in a bit early too. (My only opportunity note is how the price of the early bird check up has gone up over time.)",SouthWest,trip_advisor,['NA']
2603,Great service,"Business class from San Francisco to Dubai was great. The inflight meals, service and especially the cocktail lounge was beyond expectation.....the overnight stay in Dubai was a nice treat. Look forward to traveling again...",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2604,3 DAYS AFTER FLYING ATLANTIC CITY,3 days after flying from Atlantic City i am flying Philadelphia On spirit and I find gate agent to be absolutely embarrassing to spirit lock of training and experience.,SpiritAir,trip_advisor,['Responsiveness']
2605,You should do much better!,"Jaded cabin staff, tiny screen, poor food, dirty toilets - you should do much better than this! We will choose another airline next time.",United,trip_advisor,"['Tangibles', 'Assurance']"
2606,"No overhead bin space if you're late, is a myth!","We arrived late at our gate. Group 4 was boarding when we got there and we were in group 2. The gate agent said no more overhead bin space and forced us to check our carry on. Because we were late , so we complied. I thought to myself;"" that it is a big air craft, why no overhead bin space for all!!??"". When we got to our seat, the overhead bins above our seats were empty!! You can understand my frustration, because snacks and what not to make us comfy was in our carry on. Point is, gate agents should check with cabin crew before putting passengers at unnecessary inconvenience! So, my advice is, do not listen to gate agents especially when you are in premium economy or higher, doesn't matter if you arrive late. The overhead bin by your seat is yours, and should be reserved for you! When is a long flight bring your luggage with you inside , never check it. You will be very uncomfortable when you need things like a blanket, scarf, puzzle book etc. on a long flight.Cabin crew and flight attendance need to do their job to make the passengers comfortable and not cutting corners on their responsibility. I understand group 5 should not bring carry on, but the rest is allowed, so make sure everyone that pay for that should be able to bring their stuff on board.",United,trip_advisor,"['Responsiveness', 'Empathy']"
2607,Consistent and Friendly,"Just a great airline, love the curb side check-in, pleasant staff and flight crew. Snacks are good too! Only real complaint is the lack of legroom, being 6’1” its a little tight. Wish they had a few rows of more legroom on all flights.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
2608,Good Flight,"Good overall experience. The coach seats were really tight, so I ended up upgrading to Comfort+ seats using my SkyMiles. It was an easy process to upgrade my seats and I was able to select the seats I wanted for each leg of the flight.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
2609,Denver Newark male steward refused to give me an extra snack 4 friends  had turned theirs down. Times tough for United!,Male steward from Denver to Newark on Sept 22 refused to give me a small extra snack after four friends didn’t take theirs . Guess times are tough for United !,United,trip_advisor,['Responsiveness']
2610,"Expectations met, but not on Coronavirus Safety","So, I would probably have given Allegiant 4 stars. The ticketing process was easy and straightforward, as was boarding. The flight attendants were all pleasant, and the flight itself was smooth. The seats don't recline and your tray table is small, and you have to pay extra for everything, but this is to be expected from a low cost airline. My only concerns deal with their lack of concerns with the coronavirus. Both of my flights were at least 90% full, so there certainly was no social distancing. On top of that, travelers were not required to wear masks, and only about 25% on board my flight did. While kitsch that included a mask, gloves, and wipes were available, they certainly weren't advertising or recommending that people take them, I specifically had to ask for one. My flights were in and out of Florida, a state that has seen a spike in cases, yet no real precautions were taken. I will probalby use them again in the future, but certainly not until the pandemic passes and cases are going down.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2611,Early Into St Petersburg,"This is an early morning flight and will get you into the St. Petersburg Clearwater FL area in the morning, so you still have most of your day to spend. The flight took-off from Knoxville on time and the flight itself was uneventful, that's a good thing. After we landed our luggage came along as soon as expected and nothing was damaged or broken. What I didn't like was having to pay for my carry-on piece. If you need to get into PIE early, this is the flight to take.",Allegiant,trip_advisor,['Reliability']
2612,Jet Blue… more like Jet Poo,"I went on a very recent vacation for Spring Break and when I tell you I have never had a worse experience with an airline in my life. Every single flight we took was delayed because they couldn’t get any airplanes. They then had to cancel our flight, which we paid an extra $200 for that time, only to get told that they had to move us to a much later flight and we could have saved money. We finally get to JFK and then we went to go check on our luggage to make sure it got to JFK and the attendant told us that she couldn’t check the status of our luggage… which we later found out after the LOST our luggage that that was a lie. I have never cried more in an airport in my life. They continued to drop the ball on all forms of communication when trying to get our luggage back in our possession. It took 5 days for us to receive our luggage, with no help from Jet Blue employees, and when asking for help I was met with copious amounts of attitude. They also then blamed me for them breaking my brand new luggage. If you can fly any other airline save yourself the stress and don’t fly JET POO!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
2613,"Cancelled flight, late flight, almost missed connection, old dirty plane, lost luggage.....","First, after leaving my hotel at 4 am in Sao Paulo for my 6:55 am flight to Lima and then Mexico City, I learned my first flight was cancelled. I tried to get another flight that day and could not. I had to find a hotel near the airport which then charged me for early check-in and the night. I booked a flight for the same time the following day. The next day, the flight left an hour late, making me panic and have to run for my flight in Lima. Made it on the flight to Mexico City and the plane was in horrible condition. I had business class and it was dirty and the seat barely reclined. The plane needed to be retired since it also shook and rattled a lot. Scary! Upon arriving in Mexico, I waited and waited for my luggage and it did not show up. They turned off the carousel and me and a few other people did not know what to do. No Avianca employees came to help us. I do not speak Spanish, so I could not find anyone to ask. I finally found the baggage claims desk and filed my report. The Avianca employee was very nice and said I'd have my luggage within 24 hours. It's been 25 hours so I tried to call and it was very difficult to get someone on the phone. The first rep told me he could not transfer me and gave me a different number that said they were closed. I called again and this time the rep transferred me. I'm very disappointed in Avianca. I will no longer fly with them on my business trips to Latin America. I even have miles built up that I will lose, but I will not chance it with them again.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2614,Nice to get a quick trip to Nevada,"We arrived in one piece! Always discouraging to get ""up charged"" for every little thing, but the time to travel was good. Staff did well.",Allegiant,trip_advisor,['Responsiveness']
2615,A melhor companhia nacional atualmente,"Atualmente, a melhor. Atendimento diferenciado com relação às outras. Ainda oferece lanches e bebidas sem custo. O atendimento da tripulação é muito superior às outras. A única que chega perto é a Azul.",Avianca,trip_advisor,['NA']
2616,best deal to Florida,Non-stop service to Florida. In 12 years we have always been on time or early. No problems with baggage. The people have always been helpful.,Allegiant,trip_advisor,['Reliability']
2617,"Non-refundable canceled flight, credit with expiration date - Watch out for Delta!","I bought tickets from Seattle to Heathrow on February 3 for a April 9th flight, which has been canceled for, well everyone knows why. Delta has refused to refund my tickets, even though it is unclear when I will be able to travel. Instead, they have issued virtually useless credit, which expires - guess when??? One year after the ticket purchase date, not even one year after the cancellation. I will do anything to avoid this company in the future. Thanks for nothing!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
2618,Should I pay for a seat ahead of time for Narita Airport arrival?,"I land into Narita at 2:55 p.m. on Friday. I want to make a Limo bus at 3:50 p.m. as it stops 2 minutes away from my hotel. People say customs goes pretty quick in Japan and that I should be able to make it. Should I select my seat now and pay for it so I can get a seat closer to the front so I can make it through customs faster, grab my bags and find the limo bus ticketing station? Or wait until check in so I don't have to pay the extra money for preferred seats? Anyone who flew into Narita have any advice on this? Update: Customs took 5 minutes. Literally got off the plane (I paid extra for leg room and front of the plane before business class). No other plane was at customs when we arrived. Went through in less than 5 mins. Walked downstairs and my checked baggage carousel just turned on. This was at 3:10 pm on Friday at Narita. Very efficient.",AirCanada,reddit,['Responsiveness']
2619,Connection nightmare,The connection is just overbooked and you do not let us connect?? The connecting plane is there but overbooked. How can you overbook a connecting flight???,Delta,trip_advisor,['Responsiveness']
2620,Very nic,"My wife and I flew from Boston to Raleigh/Durham, no issues what so ever. Staff was courteous and best of all the flight prices were outstanding",FrontierAirlines,trip_advisor,['Assurance']
2621,The Eastern run to excellence,"Who likes architecture can believe he/she is in heaven. Spend one or two days more than you plan. The ancient Beira, the modern towers the Zaya Hadid footsteps will fascinate you. Don’t go hip hop. Use taxis and go to every corner!",Emirates,trip_advisor,['Tangibles']
2622,Hillary R,I’M NEVER FLYING WITH ALLEGIANT AIRLINES AGAIN!!!!! NEVER EVER EVER!!! Their customer service sucks and they will not get my coins anymore! 2nd bad encounter with them!!!!! They don’t answer emails and the representatives on the phone sucks!!! I need to have a corporate number! But until then to all my 300 plus friends and family DO NOT AND I REPEAT DO NOT FLY WITH ALLEGIANT AIR! Yes the prices are reasonable but behind those fine lines is a bunch of bull!!!,Allegiant,trip_advisor,['Responsiveness']
2623,DONT EVEN BOOK!!!,"I had booked a direct flight from Dallas to Boston. NONSTOP! It showed now that I would be stranded in Fort Lauderdale turning a 3hr flight to nearly 12hours! I tried to get my money back but there’s no such thing. if I book again with their so called “credit” I’m sure I’ll be going through the same headache. They say they don’t do refunds because they keep the cheapest prices well no sh**, many don’t want to travel again and you keep that credit. I will NEVER book again I’d rather have a reliable airline. Spirit is a joke don’t book!!",SpiritAir,trip_advisor,['Reliability']
2624,Birmingham,"Anyone else give up on Southwest between Birmingham and Houston? They used to have convenient non stops for business travelers, and they were always full, whereas now they only have one nonstop right in the middle of the day. United has four nonstops each way between Houston and BHM. Longtime Southwest flyer but will be shifting allegiance to United because it’s my only option.",Southwest,reddit,['Responsiveness']
2625,DELTA AIMING FOR WORST AIRLINE AWARD,DL1 …. On a Business First ticket… Wasn’t assigned a seat … had to wait till everyone boarded … then given a seat in front of rest rooms… baggage lost… it’s been 2 days … Delta has no idea where our bags are… couldn’t care less either… so hard to even get any status update …. AWFUL FLYING EXPERIENCE - our entire vacation is messed up #HATEDELTA,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2626,Change of plane,"I booked business class flights for our honeymoon (first time in business) and especially opted for A380 for both legs of the journey when I booked, and chose the specific seats we wanted too, but now I've gone in to manage my booking and the plane has changed, and we have been auto reallocated seats on a 777, without being told. &#x200B; Is this normal? Is there anything I can do? Was really hoping for the A380 magic.",Emirates,reddit,['Responsiveness']
2627,Horrible company,Horrible service .don't go with them . Flight was canceled sent me to a( homeless )hotel with a 10$ food voucher whats 10 $ lunch or dinner or breakfast next day ? I tip the server 10$ . Luggage never left chicago never made it to the destination . Don't want to open a claim.... i wish i could list everything but the list is too long,AirCanada,trip_advisor,['Responsiveness']
2628,I think the flight was great the service was awesome we took of on the dot and it was clean.,the service was awesome i even got a tour and got invited to the cockpit I even got to fly first class for 2 hours,Emirates,trip_advisor,['Responsiveness']
2629,Quickest 6 hour flight ever ,"This form of red eye flight is never easy but in the Emirates planes you always have great entertainment, plenty food and drinks, and the knowledge that you’ll be where you need to be on time.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
2630,Worse airline ever - not military friendly,"Cancelled wife's flight and sold her s at to another passenger. After a call to customer no service they offered a flight to a city 5 houra away from Jacksonville NAS. They then said if we didn't take the flight offered we would forfeit the money we paid for the inital flight to Jacksonville. This airline is the worse ever, do yourself a favor a book somewhere else so you don't get ripped off too.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2631,Horrible Customer Service Experience,Frontiers Customer care is absolute garbage. Rude and all repeating the same promted message. Not presenting information about refunds when you add things to your flight and need to cancel later. Only offers refunds in credits for an airline that has now lost my trust.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2632,"Charged for carry one, burst eardrum no additance given, not even a care could be spared.","I will absolutely never in my whole life make use of this airline ever again for as much of bad of a reputation another yellow airline gets, with them I never had to cough up a 100 dollars for my bag which they suddenly deemed was an ""extra"" where as with Spirit and Delta I was allowed my carry on and personal item, with Frontier? nope they (Frontier) charged me for it. To make matters worse my ear drums burst I was in terrible pain, I rushed out of my seat to seek assistance from the attendant which appeared to be in either state of shock or she wished to avoid me out of uncertainty of what to do, I asked for toilet paper anything to stuff the ear with as to stop the bleeding. Eventually it felt like she got back into reality and started helping me, I am used to being assisted in any regard but the time that I have a real emergency, I am left out in the cold. I can say ""I flew delta and all I got was a crumby sorry but have a nice day"" comment, they are quick to instruct the cabin on safety, but not aeroplane ear? it seems to be the last thing you will get. Air hostesses guiding you on or even knowing what to do for you if it happens, luckily I have First Aid to help myself, but I never had ear packing being given to me nothing, I had to sit and endure the pain and blood rill we landed where I could try am remedy what I could with what little I had. Yes if I say it was a sh#t experience it's very much merited to use that language to describe my whole ordeal. I am done with Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2633,Horrible and now I know that these companies be talking Sh..t about you when your on hold,Spirit Airlines is the worst they say check in online then when you have a child in lap you need to be at the airport to end up checking in they trying to keep$ 226 from me and I requested a refund the agent told booking . Com not to refund when I couldn’t check in online and when I got there it was to late due to the cutting services at 2:46pm,SpiritAir,trip_advisor,['Responsiveness']
2634,Worst Airline in the US period!!!,"We checked, went in airpline ready to take off, and all of a sudden pilot just said we cant get of i dont have permission and you can get a rebook on desk. Now we need to wait for one hour more just to go to desk because its full of people. Almost forgot to mention that flight was delayed for more then hour. I will never fly with them again its the worst airline not just in US, in the whole World. I hate them!!!!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
2635,"Changed flight date with Trip flex, but the original flight still shows up still","On my app it shows both trips. The old one I can't make, and the new one I changed it to. Does this matter? Do I have to cancel the original trip? Or can I just ignore it? It's not going to affect my trip that I changed it to, right?",Allegiant,reddit,['Responsiveness']
2636,Efficient Flight.,"Direct flight from Appleton, Wisconsin to Las Vegas. The flight crew were professional and the boarding process was very organized and efficient. Flight took off on time in both directions. Cabin interior was clean. We paid extra for carry-on's and an assigned seat and an exit row. In which the overall price was still less than another carrier and it was worth flying direct from a small airport.",Allegiant,trip_advisor,['Tangibles']
2637,Allows other Delta users to put in false email addresses to real people and flood inbox,"Delta has allowed an individual to use my email address to send notifications such as flights, with included Times, Flight Numbers, Destinations, Skymiles Numbers to my email address. I've attempted to call and resolve this for a year by proving my identity with a scanned drivers license yet they still allow updates to flood my inbox. My own travel itineraries and communications get mixed with all the emails that do not belong to me and I receive delayed flight information while Im on travel which causes distress and confusion. Their repeated response is they cannot remove my email from anyones account even though I have validated that my firstname.lastname email is myself and that the names on the accounts using my email are not me.",Delta,trip_advisor,['Responsiveness']
2638,The best Jerry the best,Southwest is the best airline we have ever used. Bar this past Christmas issue they have always ben on time and early. I would not fly any other airline unless I had to. They will get this technology issue turned around as quick as possible. I trust them 100%.,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
2639,Cancelled Flight at Last Minute and No One to Talk To,"We were supposed to fly March 24, 2019 at 18:40 from Toronto to Newark. There were no weather problems in either city but Air Canada canceled our flight after we arrived at YYZ and put us on another one the following day. When we tried to get someone to talk to, there was no one in the entire Toronto airport who could talk to us about an Air Canada flight. Astounding. There were people there for United and some other flights but not Air Canada. We were sent to a phone to call but after being on hold for more than an hour, we gave up and booked a room in a hotel. We filed for a reimbursement the next day and 2 weeks later we're still waiting for a response.",AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
2640,Cancelled flight home 12 hours...COMPLETELY stranded in NYC. DO NOT USE THIS AIRLINE.,DO NOT USE THIS AIRLINE. I purchased tickets for my parents for their Anniversary & Father's Day so they could spend it with me in NYC. They cancelled the flight at MIDNIGHT the night before. We woke up with my parents having no way to get back to Michigan for work on Monday. Allegiant offered to reschedule them to a flight OVER A WEEK LATER. A week later. Not sure how they expected my parents to just live in NYC for another week or not go to work for a week. We were on hold for over an hour with no one picking up and no one from customer service responding to my emails. My parents are now RENTING A CAR TO DRIVE TO MICHIGAN...12 hours. Happy Father's Day. I can't help but wonder if any Allegiant airline execs actually fly Allegiant?,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
2641,Never booking with spirit again!,Spirit airlines is a joke! I booked a flight from Reno to Boise ID which consisted of two flights total. From Reno to Vegas then vegas to Boise. My first flight was delayed and I missed my connecting flight because of it. Their solution was to book me another flight for the next day! They didn’t offer any accommodations just left me stranded in Vegas. I had to pay another airline to get a same day flight and spirit refused to refund me. Then again I go to get ready to my flight home and the SAME thing happened!!!! Again I have to cancel my second flight with them and purchase ANOTHER ticket through another airline! Still refusing to refund me for both flights!!!! Absolute trash!,SpiritAir,trip_advisor,['Responsiveness']
2642,"Upcharge for basic seating, though narrow seats & no entertainment on 5+ hour flight","Uncomfortable seats, everyone is hanging over the sides. Paid up for... what, exactly?! Uncomfortable, & we're not even off the ground.",United,trip_advisor,['Tangibles']
2643,WE DONT DO THAT IN AMERICA!!!,"Every year I travel to NY to visit my parent and brothers and sisters. In 2018 I brought my whole family including my two grand children (a 2 year old and a 1 year old). On the flight from Melbourne to Sydney my grandson was given a harness attached to his mothers seat belt. When we boarded plane in Sydney for NY I requested harness for my grandson from a flight attendant. A senior looking flight steward standing a few seats away faced me and shouted ""WE DON'T DO THAT IN AMERICA!"". Rude. Very rude and very crude. And not very assuring about safety of infants. My daughter had to hold my grandson tight for the takeoff and landing.",Delta,trip_advisor,['Responsiveness']
2644,Diverted to Kuala Lumpur,"I've waited a little before posting this review to see if anyone else on the flight commented. Apparently not, so here is the story. A few hours in, the FA's started moving very quickly down the aisles. It turned out that a passenger took ill so severely that they could not go on. The announcements were clear and frequent. This was a big deal for most, because almost everyone going to Dubai is transferring to another flight. I was doing a stopover so I wasn't affected. Again, many announcements to reassure us that alternative arrangements were being made. On arrival staff met the plane with signs for next destination. I don't see how Emirates could have done more. As to the flight itself, it was pretty standard economy. Not better, not worse than others. The one nice thing was the live sport channel on the IFE. For me, 3 live EPL games back to back made the time pass a bit quicker. Maybe I'll always fly on Saturday in future.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2645,Weird FA Experience ,"TLDR version: FA assumed I didn’t *look* like I belonged sitting in 1A and gave me attitude. Is it worth writing an email or asking customer service for some bonus miles? So i’ll just begin by saying I actually love flying Frontier since I know all the rules and able to get the most value out of their prices and know to not expect anything luxurious. 😆 I did have a weird experience on my flight tonight however. After flying so much the last few years with them, I have 20k Gold status and able to upgrade my seat after check in. I normally always upgrade to the first or second row and tonight I was in seat 1A. As I was entering the aircraft I noticed all the overhead bins were closed up until maybe row 4 or 5. So I assumed they might’ve been full. To not impede the flow of passengers entering, I just set my bags in the first open bin and walked back to 1A. As I sat down, the FA comes up to me and says, “Sir you can’t sit here, these seats are for people who actually paid for their seats, did you pay for your seat?” in a rude and condescending tone. I was on a work call at the moment so I just nodded and mouthed “yes”. I wrapped up my call within 30 seconds and then she asked me “Are you *insert my name* ?” To which I replied yes. And then I showed her my boarding pass afterwards. She just looked at it and “oh okay wanted to double check” looking visibly annoyed with me. So tbh just rubbed me the wrong way and maybe she’s just doing her job and it happens more often than I’m aware. Is this just Frontier’s 1-Star service that everyone talks and complains about? Cause for the last few years I’ve only had positive experiences. 😆 Is it worth going to customer service (if it even exists) and asking for some bonus miles or something to “make it right” or should I just not waste my time?",FrontierAirlines,reddit,"['Responsiveness', 'Assurance']"
2646,Non-Premium Economy,"After flying all year I really looked forward to this flight with my wife. The Premium Economy sections was dated. My wife's seat didn't work at all. The steeards pass out a "" bubbly drink"" as fast as possible, then a terribly packaged meal that had to be the same in economy. They were again available upon landing to offer cold egg sandwiches and a coffee without a refill. The seats were not very comfortable and generally dirty. Honestly, not worth the exhorbitant price at all. Sad.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
2647,Where am I?,Poor communication and no phone assistance is available. We took our grandson to the airport for his flight home. (a two hour carp trip for us). His flight was diverted to Ohio because of fog in Roanoke. They then told him that they were sending the plane back to Tampa! AND that they did not know when a flight to Roanoke was available. They finally departed again today at 2:00 pm. That's THREE trips to the airport. The bad part was they didn't tell us about any of this. It just showed his flight as delayed.,Allegiant,trip_advisor,['Responsiveness']
2648,Cheap and ontime,"These are the airline equivalent to the grey hound bus. You don't get free meals, and there isn't much space, but the price is right and the come and go on-time. I mean 170 return to LA is cheaper than the bus and the train and a heck of a lot shorter.",Allegiant,trip_advisor,['Responsiveness']
2649,Appaling Customer Service,This airline have completely distanced themselves from customer being able to make a claim for delayed flight compensations. The only way you can claim or contact is via online forms. Despite completing the form it does not submit! No alternative way of contacting them. I will never travel with them again! 36 delay and no way of gaining compensation! 😒,Emirates,trip_advisor,['Responsiveness']
2650,What is the point of chat????,"Just got 2 emails from Jet Blue - one for me, one for my husband. We are flying on 2 different records. Mine says my flight is arriving about 7 hours later than scheduled. His, about the same. 12 minutes on chat and don't have any answers. Nowhere to email. Now on hold - expected wait to be 13 minutes. YIKES! How about a quick phone call and someone who can verify that maybe, just maybe, there is no actual flight change just a massive screw up with the email on your part and thank you, JET BLUE customer for finding our error. Chat is supposed to make things easier. If you forget you need to take care of clients, you will have none. There are other options.",JetBlue,trip_advisor,['Responsiveness']
2651,In love with this airline,"I love my experience with Southwest , first time and I was very happy, awesome customer service , also I left my wallet in the plane , I filed a complaint, within hours I got a respond and they found my wallet . Send it i me overnight. Thank you to the staff",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2652,Affordable - Which is the point.,"Difficult to rate because it depends on what you value as a customer. Yes, it is very affordable, as such you should expect that to reflect in the airline itself. There are no in-flight snacks, or entertainment, nothing to charge your devices. You get a very affordable flight, with great and kind service, but nothing more. Will use again, but sometimes I do enjoy pampering myself a bit more with other competitors.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
2653,Nice flight!,"I was kind scary about the system of no seat assigned, but later I found the best way to be a A-list and everything went well.I found the seat a little smaller, for a big guy like me, when travel alone that can be a problem (for the others). Great entertainment system, with a great movies and the snack was good, in times where you have to buy whatever you want.",SouthWest,trip_advisor,['Responsiveness']
2654,My first Emirates flight,"Overnight flight from BHX to Delhi via Dubai, left BHX a little late. The service on the flight to a Dubai was excellent. Unfortunately, due to early morning fog at Dubai, we were kept in a holding pattern for nearly 2 hours, my stop in Dubai was only 90 minutes. However, as Dubai is where a lot of travellers change aircraft, Emirates delayed a lot of their flights, including mine to Delhi. The service on the flight to Delhi was also excellent. The return flights were both on time and, again, the service on both flights was excellent. I am returning to India next year and so have already booked my flights with Emirates.",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
2655,Perfect Flight,"Everything happened without a hitch. Plane was on time. Crew were efficient. The A320/321 has individual screens on the seat back in front of you, with Direct TV and several other offerings. Food for sale was quite fine. Best way to fly to SAN from BOS.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
2656,I hate frontier,"Never again will I fly frontier. They made me pay an extra $99 for my bag being too ""big"" but it fit perfectly on the way to Vegas from Cleveland. Screw this airline.",FrontierAirlines,trip_advisor,['Responsiveness']
2657,Basic Non-stop Flight with no Amenities,This airport (PIE) is undergoing major renovations which cause great confusion when parking and within the terminal. Allegiant did not have a jetport at this gate for our flight so a long zig zag ramp was used. Luckily an Allegiant rep pushed my wheel chair bound friend up to the airplane door. The flight was non-eventful. Seats do not recline and have little padding. Drinks of all kinds were extra and somewhat pricey considering other airline's prices.,Allegiant,trip_advisor,['Tangibles']
2658,Great Experience,"I was hesitant to fly on Spirit based on a bad experience several years ago, and poor customer ratings. However, both of my flights this year were outstanding. The service was excellent, staff was friendly, and we arrived as scheduled. I look forward to flying Spirit again.",SpiritAir,trip_advisor,['Assurance']
2659,"I'm not flying, officer, I'm traveling",URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
2660,Desconforto total.,"Aeronave com pouco espaço entre as poltronas, para pessias com 1,80 m ou mais. Estivemos sentados em poltronas situadas a frente dos corredores de saida de emergência, que não reclunam o encosto, gersndo muito desconforto ao passageiro, que fica com espaço reduzido, pous a poltrona em frente baixa e se fica literalmente “entalado” na poltrona. Se devemos pagar a mais para maior espaço nas poltrobas “confort”, no mínimo deveríamos ter um desconto nas com espaço reduzido. Sem queixas ao atendimento das comissárias.",Avianca,trip_advisor,['Tangibles']
2661,Grest flight to colombia,Flight was on time. Great service on board. Great entertainment on board. Luggage on time upon arrival.,Avianca,trip_advisor,"['Tangibles', 'Reliability']"
2662,É a mais confortável e que ainda oferece algum lanche não pago.,"Voo confortável, na medida do possível, pois voamos de econômica. O lanche foi super bom, tranquilo.",Avianca,trip_advisor,['Tangibles']
2663,Fly with some other airline that gives a crap!,"Understaffed, can't get anyone on the phone. The %^&* website booking ends up NOT allowing input to pay to change seats, even when seats are available. Two days of trying to contact on the website, or on phone, and nothing. I will NEVER fly Air Canada again, and will post reviews everywhere about the total lack of service!",AirCanada,trip_advisor,['Responsiveness']
2664,Spirit Airlines to Cartegena,Has anyone ever flew Spirit to Cartegena? Prices are the cheapest. How was the plane ride?,Spirit,reddit,['Responsiveness']
2665,"On time, clean planes, very nice people",Flew on the smaller planes servicing SAP and SAL. comfortable flight. High winged aircraft so you get a great unobstructed view. Free drinks and a snack.,Avianca,trip_advisor,['NA']
2666,Frontier can F*** OFF,"To be short, Frontier screwed us out of our flight, we were yanked around by their employees, cussed out over the phone, given no compensation after hours (like 9 hours worth of phone calls and speaking with managers) with customer service. They left our family stranded in Orlando; no way to get home, no transportation, no hotel, no food, nothing. Never in my life have I been treated so horribly. Every employee here was rude, selfish, apathetic, and at times, vulgar. Ended up spending an extra 400 dollars on another airline to get our family home. NEVER IN MY LIFE, will I EVER fly with Frontier. This airline is a trap. I will never forgive them, I will never forgive myself for allowing myself to be lured in by the cheap prices. Each person we spoke with that heard our story asked “Frontier?” and told us their own horror story with this airline. This company is a greedy, filthy, lowlife, ghetto, vulgar, criminal, piece of crap, communistic, death trap. Frontier can F*** OFF.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2667,Good flight,"The flight was very good both ways. I appreciated the pilot letting us know we were in for turbulence on the way down. Service on board is a little lacking and you have to watch all the fees. But overall, a great flight.",Allegiant,trip_advisor,['NA']
2668,JetBlue has never disappointed...,"I'm an easy airline customer. I always carry a small backpack, never check a bag, fit neatly into whichever snug seat is offered, and hardly make a peep the rest of the time. Airline travel is a commodity and I get they are just getting me from point A to point B and I wish them to do it as efficiently, nicely, cleanly, and hassle free as possible. I've used JetBlue to travel to and from Florida, the Domican Republic, and most recently Vegas. JetBlue's technology allowed me to check in for my flight, seamlessly find my airline seat, and be in place with seat belt buckled without dealing with any lines. Their employees have always been professional, kind, and engaging. I expect JetBlue to continue to provide this level of service during my next round of travel with them in the upcoming months.",JetBlue,trip_advisor,['Responsiveness']
2669,This is the worst customer service ever,"DO NOT waste your time or money in this company, Worst customer service ever, They keep changing flight and i called customer representative, She said changes has been made and modified, after we went to airport we find out nothing been change and we lost the whole day at the airport, terrible terrible customer service",SpiritAir,trip_advisor,['Responsiveness']
2670,Excellent,"Excellent direct flight from PDX to Europe. Service was outstanding, frequent meals, comfy seats even inthe back!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
2671,Love them!,"Flights on time, excellent free snacks selection, comfortable seats, and economy tickets. I really don't ask for more. Well done JetBlue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2672,Traveler,"Worse customer service ever. I had to change one fight to an earlier time, four months prior to departure and got charged an extra $79 for the same priced flight. There were No options for flexible bookings. Call center people are super rude. I’m sure they pay them nothing or have zero training.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2673,don’t fly United unless I have to...,"The plane was absolutely filthy in First/ Business Class....apparently, the plane was cleaned in a quick turnover of 5 minutes with the window shades down...I had to ask the stewardess for wet wipes and she was embarrassed stating indeed the condition of the plane was “gross”. Seems to be a common problem ignored by United and really unpleasant to a very expensive ticket! I can only imagine the state of Economy! To make matters worse, the plane was so old there was no way to charge your devices...",United,trip_advisor,['Tangibles']
2674,"In large operations such a Delta’s inheriting things will happen, I want deals with the aftermath it’s as   important .","Food was terrible. Service from JFK to AMS was not good, flight attendants hurriedly served unbeatable food and disappeared until less than an hour before arrival and served some more bad food. At the hotel in Budapest I realized that my luggage was damaged and of course Delta Airlines blamed KLM for the damage. On the way back Delta flight started from Munich and ended in Fort Lauderdale, service and food was one notch better, but this time Delta broke the second luggage and according to Aria Wright manager of claim, it’s not Delta’s fault that luggages are damaged while being handled and transported by Delta.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
2675,Very helpful,Great service experienced with friendly crew. Our connection time was tight and we were allowed priority disembarkation at Montreal. Thankyou Air Canada.,AirCanada,trip_advisor,['Responsiveness']
2676,Awful barf,Exactly what everyone says they trick you into bumping you out of flight with vague language never again casually indifferent sarcastic employees,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2677,Visit family,Best experience ever! Spirit is the best and very Affordable I love their fares. Their prices are always very considerate and stuff are always professional,SpiritAir,trip_advisor,['Assurance']
2678,Mr,"Good luck ever getting a hold of anyone if you ever have to cancel or modify a flight. It's literally impossible. Worst customer service I've experienced, but it's the price you pay for cheap airfare.",Allegiant,trip_advisor,['Responsiveness']
2679,Worse Customer Service,"Connection flight from EWR to DTW canceled. We have to rent a car to drive back home. There was no assistance from United airlines agent at EWR, only excuses. Will never flight with United again.",United,trip_advisor,['Responsiveness']
2680,Missing Wheel,"Everything was as expected except the condition of our checked hard-sided bag; one wheel damaged, the other missing. We were directed to the baggage claim desk and nicely greeted, information quickly entered into the computer, told when and how to expect reimbursement and, with a nice apology for the problem, were on our way without much delay.",Delta,trip_advisor,['Responsiveness']
2681,Bad attitude and customer service,"I was flying from San Diego to Detroit on Delta airline. The Delta representative in the boarding was very rode. She made sure to stop me as she said I have three items (backpack, carry-on and small 6x4” crossbody). I had to step out of the lane put my crossbody inside the backpack. I had to loss my flower bouquets (the one my daughter gave me for my birthday) because of my 6x4” crossbody. I’m not sure what was her problem with me, but it was obvious she is not treating everyone equal as three people in front of me, including my husband, had three items with them and she let them go to the plain without saying anything to them. I am very disappointed with Delta staff. Delta was my first stop to shop for flight it will not be anymore for sure. I am using my milage on the Delta Amex then I will not care about it anymore. You lost a good customer Delta. IT IS A BIG DEAL NOT TREATING PEOPLE EQUAL.",Delta,trip_advisor,"['Assurance', 'Empathy']"
2682,They broke my toolbox,"Everything was good until they broke my toolbox 2 times the first time they broke my side lock and I was able to fix it and the second time coming from Washington state to Tx they completely destroyed my toolbox and I was missing tools and this time I was unable to fix it. I filed a claim and all they said sorry we are unable to help you because we don’t cover toolboxes . 😢 If they just knew I’ve fixed so many of their airplanes and that’s why I use that toolbox for, I guess they don’t care about it once their planes are fixed . They charged me $280 and $270 on the way back to ship it, but can’t cover it wow . NEVER FIXING THEIR PLANES AGAIN AND NEVER FLYING WITH THEM AGAIN ALSO I TOLD ALL MY FAMILY NOT TO FLY WITH THEM ANYMORE..",United,trip_advisor,"['Responsiveness', 'Assurance']"
2683,Emirates Always,"In my view and from multiple flights with this airline I formed the opinion that this airline ranks in the top 3 of all airlines in the world. It services a wide range of international airports across the globe and is a partner in the alliance with Qantas, which is also a good airline, bul the latter lacks the friendliness of staff on the ground and in the air. Another factor and one that always is important, Emirates are very competitively priced and I found them cheaper each time I booked.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2684,"Uncomfortable, cramped, crowded, no space for bags in overhead lockers.","Small cramped seating, not enough leg room, no complimentary food and drinks on a five and a half hour flight. United is a full cost airline that should be a budget carrier. The staff were friendly and did their best with the conditions.",United,trip_advisor,['Tangibles']
2685,Good flight.,"Nice flight. We departed on time, and arrived on schedule. Staff on the first leg of our flight were exceptionally personable. Actually ordered food, and had a chicken roll up. Can't remember the last time I paid for food on a plane, but it was good and I'd consider doing this again. Seats were comfortable and I loved the selection of movies. Provided us with custom's forms (this is a common practice), but the flight crew also helped walk us through the form. The staff at the Boise airport were wonderful.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
2686,Shame on Air Canada. The 737-800 MAX is not max at all.,"This plane should never be used on long haul flights. It was not designed for real people. The seats are much too narrow and idea that they recline is a fantasy. I don't know how many more people can be squished onto an airplane, but in the case of the 737-800, 7 hours of discomfort is 6 hours too many,. If there was an alternative from Halifax to London, I would surely take it.",AirCanada,trip_advisor,['Tangibles']
2687,Pontualiade e excelnencia no atendimento,"Pontualidade, gentileza, educação e respeito de toda sua equipe com os passageiros. Voamos num novíssimo Air Bus A330 .Toda a equipe de terra e ar está de parabéns!",Avianca,trip_advisor,['Responsiveness']
2688,Scam company,"My husband and I bought tickets to fly an hour to CA, we had to cancel the NEXT day due to a death in the family and because it was over the 24 hours by mere HOURS we got 0 refund back. When I called in the lady I spoke to first told me she could refund me since I called in, then said because I cancelled online she could not. Then I asked at that point could we just keep the flight since we’re paying for baggage fees, tickets, for no reason at this point. She said no. So I asked to speak with a “supervisor” and when he got on the line he was extremely rude right from the beginning, he began without even allowing me to speak and said that 24 hours means 24 hours, which I comprehend but this was not an everyday situation we had a death we were dealing with and I called merely hours over the 24 hours. The least he could’ve done as shown some empathy or anything. STAY FAR AWAY from frontier airlines they are extremely cheap for a reason and you get what you pay for, and in this case you don’t even get that.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
2689,WORSE TRAVEL EXPERIENCE OF MY LIFE!!,most horrible experience of my life!!! requested a refund and submitted numerous requests for documentation only to be denied. i will NEVER step foot on jet blue again!!,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2690,I love Allegiant!,"My non-stop flight from Sanford/Orlando to Knoxville was smooth, pleasant and only about 1.5 hrs long. The fact that they fly from/to smaller airports makes the whole process even less stressful. Check-in is easy, so you can relax and enjoy the flight. No in flight entertainment since the flights are usually short, and leg room isn't any better or worse than any other airline. But overall it was a wonderful flight and I'll choose Allegiant whenever possible.",Allegiant,trip_advisor,['Assurance']
2691,Excellent service.,We’ve had such a great experience flying Delta. We also want to give a shout out to Carmen on our flight for her attentiveness and friendly disposition. Please commend her for being awesome.,Delta,trip_advisor,"['Assurance', 'Empathy']"
2692,"Scammers, DO NOT FLY with Allegiant","Scammers! Do not fly Allegiant Airlines EVER!!! My flight was canceled, that is fine, things happen, but then to charge the customer an additional fee to book another flight to a neighboring airport without a full refund is criminal. The customer service is absolutely horrendous, the customer service rep actually told me ""I am not paying you any more money"" as if me asking for a refund of the cancelled flight is unwarranted. They made no offer for travel vouchers, food vouchers let alone compensation for the 2 hour uber I will now have to take to make it home to my family. Just what the holiday spirit called for, an Allegiant Airlines Nightmare. Please stay away, consider driving if possible rather than waster your time.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
2693,Check in and upgrade,"A minor question. Does the timing of your check in influence any upgrade opportunity? I have a C+ as a Gold Med. and can’t check in until early that morning when we are closer/ back at port. This is not a cruise. It is a scuba dive charter returning to Palm Beach from Bahamas, so any cell signal will not be available until we are closer to land.",Delta,reddit,['Responsiveness']
2694,Direct flight wins always,"Direct flight under 2 hours. On time, but crowded. Maybe the time of year but tickets were over $500 each.",Allegiant,trip_advisor,['Reliability']
2695,Better than any other us carrier,It’s my first time to fly by delta international. Upgrade comport plus. Seat was little bit problem. Reclining was not working. Staff was not so bad. Also not so kind. But thats all right. Departure and arrived on time.,Delta,trip_advisor,['Reliability']
2696,Disappointing experience,"We had heard good reports of this airline so were happy when our travel agents suggested them for our trip to India. The journey was in two stages - Manchester to Dubai then onward from Dubai to Delhi. The departure from Manchester was delayed by around half an hour which should still have given us reasonable breathing space before our connection at the Dubai end but, unfortunately, there had been unprecedented rainstorms in Dubai which was causing major disruption. This was obviously not the fault of the airline but we ended up stacked over Dubai airport for 90 minutes without any drinks, helpful information or even a sighting of crew members. When we finally landed after 9.00 a.m. local time, the departures board stated that our connecting flight would leave from a specific gate at 10.00 so we made our way there directly. Needless to say it did not leave at 10, nor even at 11.00, 12.00 or 13.00 but there was still no information coming forth from the airline and, as Dubai is a 'silent' airport, we didn't dare to leave the departure gate in case one of these times did turn out to be accurate. Finally, the board changed to 15.00 as the new departure timed we then felt we had time to get some refreshment having stood around for several hours by this stage. As we were making our way back to the gate, we recognised some people from the original queue walking towards us and it turned out there had been a gate change which meant a 10 minute walk in the opposite direction. We waited at the new gate for a further 40 minutes before finally being allowed to board our onward flight but all without information, apology or engagement of any kind from the airline. This was, I feel a poor show, and one which will make us think twice before using Emirates again.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2697,Excellent experience!,Very nice and comfortable trip for a 5 1/2 flight. Definitely plan on using this airline again in the future.,SpiritAir,trip_advisor,['Responsiveness']
2698,Nope,"I fly frequently but have only one other time on Frontier. And never again sums it up. I'll stick with Delta, American, United, Alaska heck even Allegiant. I booked the wrong day in a rush the 4th instead of the 5th. I drive with crew and cannot be on my phone while doing so. Once we stopped again and I had enough time to call I thought I could rectify this situation. No such luck. It was about 5 hours after I had made the reservation. The man on the phone was very rude. I tried to explain I needed the same exact flight just on the 5th and not 4th. He said he could only do so but it would cost me (the flight itself was about $100 cheaper for the day I needed) and that I should have called sooner. He said if I had called earlier he could have refunded the difference and got my flight switched. I explained I was a driver with crew and called as soon as possible. I would have been ok with it being an even trade. Terrible and rude customer service. I won't use them again.",FrontierAirlines,trip_advisor,['Responsiveness']
2699,TERRIBLE,"I had originally planned on flying out on Monday to return to school after a weekend trip. It was important that I get home because I had 3 exams to take in person on Tuesday and Wednesday. I get to the airport and go through security all the way to my gate, just to find out from other passengers that the flight got canceled. Frontier had not sent an email to any passenger and all flights with every other airline was booked through Wednesday. So I was stranded in Arizona and missed 2 of my 3 exams as well as an important family event, all because of Frontier. I would have understood and made other arrangements had there been any email sent out, however, due to their terrible customer service, no one was aware of the flight being cancelled and could not find other flights in time. I will never fly with Frontier again and will make sure that none of my friends and family do either.",FrontierAirlines,trip_advisor,['Responsiveness']
2700,Be careful of carry ons,"Late start on departure and return flight. Return was more out of their control, lots of wheelchairs and then a medical emergency which they handled very well. Overall, I would fly with them again. Just beware of carry on policy...they mean ONE carry on. My friend had a carry on that was alllowed for free, but because she also had a small pocketbook, she had to pay $50.00! I tucked my pocketbook in my one personal item ( gym bag sized) and I did not have to pay.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2701,"Good, reliable, comfy",Flight took off on time. Comfy seat. Nice selection of complementary beverages. Free WiFi was little patchy. But good over all. And at an affordable price.,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
2702,Not what I expected given Emirates reputation,"Emirates has a great reputation, and one of the reasons we chose this route. Rather than taking a direct flight from Auckland to Dubai, we opted for the route with a 9 hour flight to Denpasar (Bali) ,slight layover before heading to Dubai (another 9 hour flight, followed by a layover before a 5.5 hour flight to Rome. We thought it would be great to get out and stretch legs on land every so often. Bad idea. The 777-300 was full. My biggest complaint was the seat we were in was narrow, and there were a number of fuller-bottomed people on the flight. Worse, the seat allocated did not have moveable armrests, not obvious on the seat plan on Seat Guru, so jammed right in there like a sardine. As my travel mate in the seat ahead of me decided to recline their seat all the way back, I was effectively jammed in there and miserable. My partner was elsewhere on the plane with the same problem. Bali wasnt so bad a stop, but Dubai was rubbish. The much vaunted Terminal C is so big, that we were not disembarked at a gate, but on tarmac. After no leg movement for hours, we were asked to walked down a steep set of stairs in 35 degree temps to a bus that took ten minutes to get to the terminal. One person on our flight collapsed trying to get into the bus, and I gather she had same issue with circulation. Then up and down stairs to get to the holding area for our next flight. Overall - not fun - tight narrow seat, average food and poor service on the flight from Bali to Dubai. Good inflight entertainment but alot of self-promotion in three languages became repetitive. Our return trip direct from Dubai to Auckland on an Airbus 380 was by far a better choice. Better seats, more choices to get up and move about - opt for that one and forget about the staged shorter hops. The 777-300 was not the right choice for the length of flight given the very small seats",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
2703,Avoid! Terrible service!,"Terrible airline. Lack lustre service, multiple screens on board did not work, seats changed at last minute by Air Canada forcing us to pay for premium seats. Staff disinterested. Complained to AC directly and got no response. I will never fly AC again.",AirCanada,trip_advisor,['Assurance']
2704,Excellent as always,"Emirates, as always it serves you better. Wonderful cabin crew and helpful staff all the way. Seats are comfortable, toilets are always clean. Superb in flight entertainment.",Emirates,trip_advisor,['Assurance']
2705,Spirit needs to reevaluate their policies,"The fact this flight is PACKED... is unacceptable in a pandemic. It’s stressed all over the airport to keep 6 ft apart, yet they fill the flight to capacity making it impossible to social distance. This is an issue & cause for a lawsuit if people contact the virus from their airline! Disgusting! I already did not care for spirit but this just made them five times worse!!!!!",SpiritAir,trip_advisor,['Responsiveness']
2706,Try the vegan meatballs,"I’ve always selected chicken, but this time I tried these vegan meatballs, they’re quite flavorful, plump, and juicy.",United,trip_advisor,['Tangibles']
2707,Good in flight service,"The aircraft is clean, it's flight attendants are helpful. Some definitely much more than others. We were lucky and had some real good ones. Seats are quite cramped - but then we flew economy class. Had 4 flights on the trip with Emirates. Everyone on time.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
2708,Frontier is a ridiculously lousy airlines...,"So I had a flight today, that was supposed to arrive at Orlando airport at 1:55 a.m. Leaving yesterday the 7th at 10:55am. They delay it three times with email prompts and one text message. Then finally they cancel the flight all together. Absolutely no explanation offered as to why the flight was canceled. Now this is twice already my flights were canceled. Then they give you a voucher for $50, thinking that this will cover for lost time and money, and this voucher has an expiration date of 90 days. Frontier Airlines must be the most pathetic Airlines I have ever used, and I will definitely steer clear from them in the future. How totally incompetent and irresponsible of Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
2709,Delta One to Amsterdam Dinner and Breakfast Flight,"This was my first long international flight with Delta One. I took pictures to capture the experience. When I arrived to my seat, it had a comforter set with pillow, a Mexican themed amenities bag, slippers and nice headsets. I was immediately offered champagne or orange juice. I received an email about a week before the flight asking me if I wanted to preselect my meal. I did, and doing this gives you an expedited dinning experience with the intent to eat then immediately go to sleep on the flatbed. My station had multiple storage options. There were some hiccups with my seating station in both function and appearance. There was a large crack in the tray holder area, worn out keys that were hard to see the images to modify your seat, and my touchscreen entertainment unit would shut off every 5 - 10 minutes. I had to get the entire system rebooted by a flight member, and it took about 30 minutes to be restored. I had a nice dinner, enjoyed the wine cart, dessert bar cart, late night snacks, and a lovely frittata for breakfast. Minus the issues with my seating station, I would say if you can spring for the cost of Delta One or even Delta Premium Select, then do so. This was truly a luxury dinning experience, and the staff were amazingly attentive. Hopefully my photos captured enough of this experience.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
2710,Internal fraudulence and scam artist,"When I came to check in at 4:55 am this morning at the self checkin computers I got a message to see an assistant. The assistant told me I must pay for a first class seat to be able to fly because the plane was leaving in 45 minutes. I was forced to pay more to get my boarding pass. It’s now 6:29 am and I’m still sitting here on the plane with no information on why we have not taken off and why I was scammed into paying more to sit here. It’s unfortunate that spirit airlines is still enabling thieves, scammers, and fraudulent activity here in the USA.",SpiritAir,trip_advisor,['Responsiveness']
2711,EXCELENTE SERVICIO,"Excelente atención de inicio a fin. Puntualidad como debe ser y sin cambio constante de vuelos. Aunque parezca más costoso que LATAM, al final resulta más económico pues incluye comidas, bebidas y maletas que es lo que más importa.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
2712,Excellent Business Class Experience,"We have travelled with Emirates a couple of times now, both in Business class. I have to say that so far I cannot fault it. The quality of service and the execution of the premium experience is significantly better than we've had with the likes of British Airways. The pods in Business class are very comfortable and private. There is a good amount of leg room, flat beds, some storage area for shoes etc and a small bar equipped with soft drinks. The entertainment is very good, with a wide choice of options. Service is also excellent, with the cabin crew very attentive to anything you request. The Chauffeur Drive service is excellent, picking us up from our home to take us to the airport. More importantly, they will collect from anywhere in the UAE on your return flight. We were staying at a hotel 400km away and this was not an issue! I would highly recommend.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2713,HANDS DOWN WORST AIRLINE,"To start with our flight was delayed TWICE due to “MAINTENANCE” and “waiting for a part” before they finally canceled it until the following NIGHT after my family and I had been in the airport ALL DAY LONG. Excuse me, do you not plan for maintenance on your planes????? THEN, they gave us a paper that was what I thought our new tickets just to be told the following day when we tried to board that it was a useless piece of paper and that my family wasn’t going to be able to get on the flight. After HOURS of trying to sort that out and walking all over the damn airport they THEN LOST our damn luggage! I am in another COUNTRY with NOTHING and no SOLUTION!? I’m sure I’m not the only one who has to budget accordingly and does NOT have extra money for an airlines mistakes! I can’t begin to tell you how livid I am that my dream trip I have SAVED AN ETERNITY FOR has been RUINED by a useless airline. I thought I was stepping my game up by using delta instead of spirit however I have NEVER had these issues with spirit! WORST AIRLINE OUT THERE AND THEY COULD CARELESS ABOUT THE PEOPLE THAT HAVE SPENT THEIR HARD EARNED MONEY WITH THEM!!! And of course there is nothing else I can do besides write a useless review.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2714,"Late, Late, Late","The aircraft arrived one hour late to Monroe. During unloading and loading another plane pancaked (landed without landing gear) on the only runway available so we disembarqued and re-loaded after a wrecker pulled the other plane off the runway and the runway was cleaned of debris. The crash was not Delta's fault but if it had been on time, it could have left before the accident.",Delta,trip_advisor,['Reliability']
2715,CROOKS,"The experience was so bad, it pains me to relive it. I can't even tell my fiance about the experience. NEVER AGAIN!!!",SpiritAir,trip_advisor,['NA']
2716,A quality airline,Overall a good service with good lounges although I have noticed the lounges are getting busy. The lounge at Stansted is a cordoned off part of the one Escape Lounge. Service on the plane is variable - sometimes excellent sometimes inattentive. Meal times should be made clearer to the customer so they can plan sleep times. The chauffeur service is great but the fee charged for over 50 miles is disappointing especially when you only hear about it 48 hrs before departure. Fast track is not always available and seems to depend on airport flying from. Showers are great. Films available on board are a bit limited. Overall one of my top 3 airlines.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
2717,Do Not Rent a Car Through Allegient,"We rented a car though Allegient for our trip. At the time I made the reservation, I did not see where it stated 'additional fees' may apply (I'm still not convinced that it was in small print somewhere at the bottom of the page as Allegient claims). I then received an email confirmation and in bold letters it stated taxes, etc. were not included in the package. I called Allegient and asked what my bottom line price for the car would be and they referred me to Alamo. I spoke with 4 different Alamo agents, and got 4 different answers. Finally got to a manager who confirmed that I would pay over $100 in taxes at time of car pickup (on top of what I paid Allegient)! I called Allegient to cancel the reservation and was told that a refund was not an option (only a credit voucher towards another flight). What a rip-off and totally unacceptable!",Allegiant,trip_advisor,['Responsiveness']
2718,Never take Frontier! Awful airline with awful employees and 0 customer service,"Frontier is by far the WORST airline I have ever flown. When I say I will never ever, ever fly with them again I swear by it. My boyfriend and I had a connecting flight flight to Phoenix in which we had to make because of a tournament he was in. The flight was already delayed from the weather but by the fault of stupid frontier over booking multiple people in a few seats we were delayed further resulting in multiple people, including ourselves, miss that connecting flight to Phoenix. The flight attendants were rude and unprofessional and I heard her yell “I don’t get paid enough to do this” while trying to figure out the seating situation. The employee at their gate was also incredibly snarky. Like if you hate your life and job, just say so. Once we got off in Vegas, their so called “customer service” was unwilling to work with ANYONE to try and help their situation. Their next flight out wasn’t until Saturday NIGHT and we needed to be in Phoenix by Friday morning. They wouldn’t give any full refunds - only a measly partial refund of 80 dollars out of the 300 we spent, since we technically “already took the flight” to Vegas. Like what the actual eff. So we said fine, book us back home to Denver on the next flight. AND THEY WOULDN’T EVEN DO THAT AT NO CHARGE. So I asked wait… I thought you guys said either partial refund or rebook and they said yes… ONLY a rebook to Phoenix because that’s your original destination. Oh my lord just a bunch of stupid people working for a stupid airline with zero empathy for customers. Do not ever take frontier. You will never save that much anyway because they charge up the wall for luggage and they are all forcing people to pay 100 dollars for even a personal item at the gate. Customer service doesn’t even exist for them, as you can see. A joke of an airline, hope they go out of business. Our only saving grace that trip was that we booked through Hopper and they were able to give us our refund.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2719,50 luggages not boarded,Flight was more than 2 hours late and once landed in Puerto Maldonado half of the passengers discovered our luggages were not boarded. Official explanation was excess weight. Assistance was poor and very few information were given. Luggages landed only 30 hours later. Don't fly Avianca!,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
2720,Pésimo servicio,"El servicio en línea y del call center es pésimo, tengo semanas tratando de corregir el nombre de mi reservación, ya que tiene un error y el Viaje es internacional, ya mande varias solicitudes y nadie me es capas de ayudar, te responden que no hay cancelaciones, no hay reembolsos y tampoco nadie sabe como corregir el nombre, llevo 32 llamadas y ningún agente me puede ayudar, solo me responden que perderé todo, son unos criminales.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2721,Mr,"Frontier is a joke, they cancel flights, take 2 months to refund. Not worth the aggravation. Costed me money in having to cancel airbnb twice now. Never received a voucher for the trouble they said they would send.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
2722,Happy Flying,We have been flying Delta internationally because of their affordable “comfort plus” seats. You get assigned seats and early boarding. Worth the extra cost which is nominal especially for the long flights.,Delta,trip_advisor,['Responsiveness']
2723,TV,televisions looks cool and nice television television the television nice and cool television televi,United,trip_advisor,['Responsiveness']
2724,Passenger agent,"Spirit is a good company but it managed by Swissport it the worst management that I worked for Spirit Airlines - Denver International Airport, CO I wold love to work with Spirit directly not through Swissport I will not recommend it for a new employees. swissport have a lots of favoritisms. do to a lack of management. terrible service feel so sorry for Spirit they have to go through this .Spirit need to change this company ASP they have too many turn over with employees any one get hired by Swiss port and get in bored they quit within 2 to 3 weeks and sometimes 2 to 3 days that’s the minimum of time the employee stayed working.Swissport lying about their advertising they only paying $16.50 and some weeks you will get paid $18.50 like they said.the GM she will adjust your time!!! if you stayed over for a delay or any cancellations regarding flights the most of the time supervisors will not approve the overtime if you clock in early or late and your are clocked in by your finger print the gm still go in and adjust your time card for less hours after they told you no one can leave until the flight depart and all the guests are rebooked if they miss there flight. working at the gate it impossible to go on time because you have to Waite until the plane depart but you are not getting paid for it, also if you are working at the BSO it impossible to go on time because no one are trained for it and you have to wait for all the bags ….and you have no way to see your pay stubs they are in control of it the link won’t work it tells you this page not found you have to asked and ask over and over to get them no appreciation for you hard work at all , they have one of the supervisors (Kim Anderson and Aisa Garcia and Victoria the account manager) the worst managers I ever I worked for for my entire life!!! Spirit need to look into this (the employees is your company) At this time guests will not get the service they deserve.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2725,IAD 49 minute layover,I have a 49 minute layover in IAD. Both the flight from BUF to IAD and IAD to MYR are regional flights on an RJ-145. Is 49 minutes enough of a layover? I looked at the map and it looks like IAD has the United Regional Flights gates all in one section?,United,trip_advisor,['NA']
2726,"Every once in a while, you get lucky","I finally splurged and bought 2 first class tickets from Seattle to Amsterdam. It was our first international flight ever flying first class. Actually, I booked the flight on IcelandAir with a connecting flight in Reykjavik. But as luck would have it, IcelandAir had to cancel its flights in and out of Keflavik because of a volcanic eruption. They automatically rebooked us on a Delta nonstop flight and the Wow factor is they booked us in first class. Well, there is a world of difference between IcelandAir first class which is like flying domestic first class and the Delta One Suites that our plane had. We had never before experienced this level of service and attention on any airline and the individual pods and lie flat beds were just perfect for a 10 and 1/2 hour flight. Thanks Delta for an unforgettable experience!",Delta,trip_advisor,['Assurance']
2727,SCAM AIRLINES should be the name,"Spirit could offer me a free flight and I still wouldn't take it! Spirit is a LOW CLASS bottom of the barrel scum bag airline. They scam people into booking flights with their seemingly low airfare and how their flights populate first on google and third party booking sites. But DO NOT BE FOOLED. IT'S ALL A SCAM. Once you book your flight, you will be overcharged for pretty much everything after that. There are absolutely zero travel accommodations. You're much better off paying more to book with a more reputable airline such as Delta for more comfort, better accommodations, and better customer service. Spirit airport agents are extremely rude! I witnessed 3 female agents get into a screaming match with an unsatisfied customer in the Fort Lauderdale airport. The agents were cursing!!!!! and being extremely unprofessional while servicing him and surrounding customers. This was at the same customer service counter my fiancé and I were told to go to to rebook our flight that we were told we could not get on even though we were at the airport and checked in an hour and a half before departure!!! We were forced to re-pay for our flights because the Spirit agents told us we didn't arrive to the airport early enough - and that we needed to be there 2 hours prior in order to get on our flight. Absolutely RIDICULOUS AND CRIMINAL. Then after all that.... we made it through security and our original flight still hadn't taken off. It was parked at the gate and still boarding! There was no reason whatsoever that we should've have had to pay twice for our flights! Let alone miss our original flight. Then to top it off, finally got on our flight and one of the flight attendants stormed from the back of the plane to scream at a passenger for allegedly taking pictures of people on the airplane. Not sure if that was the case, but regardless it was rude and humiliating. The entire plane could hear the flight attendant repremanding the passenger. Obnoxious. Not to mention I'm currently on hold with Spirit's trash customer service- It's been an hour and 45 minutes so far. This is my 6th time calling after other hour long waits, being hung up on, bad connections, and being given the run around for a refund I told was being processed. They owe me a refund for another SCAM they're running... the $9 membership club. LOL a complete joke! Didn't benefit from it at all and after my last airport encounter with Spirit I REFUSE TO EVER FLY SPIRIT EVER AGAIN. After the first year the membership auto renews for $70!!!!!! I thought someone stole my card information and booked a flight! But no, it was spirit scamming me out of more of my money. UPDATE: After 2 hours.. I finally spoke with a Spirit rep. He told me my refund was never processed (i was told that it was yesterday and that I would receive an email confirmation but I never got one - hence the reason for my calls back today) Supposedly it was ""really"" processed this time and I should get my $70 back within 7 days. smh... SCAM AIRLINES!!!!!!!",SpiritAir,trip_advisor,['Responsiveness']
2728,Connfortable y accesible,"El vuelo fue muy puntual, el servicio a bordo, bueno, un refrigerio y antes del aterrizaje un desayuno que fue suficiente, las amenidades me agradaron, la música interesante a cargo de intérpretes de los países a donde opera avianca, mis favoritos la música braseleña, la atención fue grata. Muy recomendable.",Avianca,trip_advisor,['NA']
2729,Fear of flying officially restored.,"These United pilots love their turbulence. I had two flight scheduled on Jan 3rd, 2022. First from ORF to Houston, then Huston to Narita. The first flight the pilots actually attempted to take off in a storming system passing through Hampton Roads, VA. I travel a lot for work and thought I had gotten over my fear of flying. It not good when the Captain said ""Not gonna lie folks, gonna be choppy for the first 40 minutes. Don't worry, nothing the place cant handle."" And it was the most turbulence I had ever experienced in my life. I was holding the seat in front of me for dear life. Now landing in Tokyo was the same. If it was for passengers wearing seat belts we would be bouncing around the cabin. Why is landing as fast as possible necessary? It's like United pilots enjoy pushing air craft to their limits. United has official restored my fear of flying. I will avoid it possible flying United. Tired of fearing for my life on your trips. Delta is number one.",United,trip_advisor,['Assurance']
2730,Big Problems...to be OVERLOOKED!,"JetBlue Flight 848 SDQ to FLL Big Problems...to be OVERLOOKED! Last August we had our confirmed reservations -as usual- for our direct 1706 Flight, from Santo Domingo to Orlando. Due to the time early departure we -as night owls- didn't sleep, at all, the previous night...trusting that we were to be comfy accommodated in our dear North Orlando second home, in early hours that afternoon, but... There is a say in Spanish, that says: ”Una cosa piensa el burro y otra el que lo apareja” Which is to say; ”...one thing is what the donkey thinks, but another thing is what his rider has in mind for him”! We had a scheduled an important Doctors appointment for my dear wife - suffering sharp pains from a Baker Cyst knee, She was of course on a wheel chair. That appointment was set for the next day in Greater Orlando. We were -anxiously and early- at Las Americas SDQ Airport. After very nice Check in and assurances that our flight was ” On Time”? ...for our departure, we were waiting -for hours- at our Gate, only to here on a PA announcement: ”Passengers...your Flight has been Cancelled”! After some time explaining JetBlue Staff that we needed to be in Orlando -due to my wife situation and appointment- on NEXT DAY... THEY- EVEN NICE AND POLITE- SAID TO US THAT IT WAS IMPOSSIBLE TO ACCOMMODATE US ON SAME FLIGHT-NEXT DAY... DUE TO THAT, IT WAS ”FULLY BOOKED”! OF COURSE, A SIMPLE QUESTION ARISE: WHAT ABOUT US...THE PAX ON THAT CX FLIGHT? Well...they said that ”perhaps” we could be accommodated -3 days later- on that same scheduled and only direct flight to MCO A sensation of powerless ran on me...just worry about my dearest wife. After countless minutes trying to find a solution to the situation...I realized that we were about to lose our set Docs appointment; the very best that they could do was to put us on next day -noon time- flight to ”nearby” Fort Lauderdale airport. From there -they could not accommodate us- in any connecting flight to Orlando, so...we were in our own and our Docs Appointment was -for sure- certainly and regrettably lost. We ended up on that 848 Flight departing at 10:40 am from SDQ to FLL -on next day- paying our airfares - for $367.94 EXTRA EXPENSES (both of us), on a lousy, small United 3061 flight (managed by other carrier) on a very old Saab aircraft, problematic -to get (in) up and (out) down- ON FOOT on the runway (no direct tunnel)... Something TERRIBLE for my wife’s knees health conditions NO COMPLAINTS IN OUR SDQ TO FLL FLIGHT...IT WAS NICE AND ON TIME, BUT...WE HAD VERY HARD TIMES WITH BOTH; getting back to Santo Domingo that day. Getting -again- to Las Americas early next day, getting and paying for our connecting flight from FLL to MCO...and OF COURSE: RESCHEDULING OUR DOCTORS APPOINTMENT FOR MY DEAR WIFE. That WAS AS HARD AS YOU KNOW IT CAN BE...DAYS LATER WHEN WE GOT OUR NEW DOCS APPOINTMENT -faraway from the previous one- We lose TIME-MONEY... AND got MORE DAYS IN PAIN FOR MY DEAREST WIFE... NO MONEY in THE WORLD WORTH THAT FOR ME! WE- CONTRARY- OF WHAT SOME OF YOU, READING THESE LINES, ARE THINKING... NEVER THOUGHT and never is -ABOUT MONEY OR COMPENSATION OF ANY KIND- FROM JETBLUE, but... AGAIN...IT HAPPENED the UNTHINKABLE; A FEW DAYS BACK, WHEN WE NEEDED TO CHANGE OUR FLIGHTS: WE NEEDED TO PAY AN ”X EXTRA-REDUCED” AMOUNT FOR THAT FLIGHT CHANGES; NO EXPLANATIONS -FROM OUR SIDE- HELPED To overruled THAT RULES. FROM JetBlue ”nice staff-over the phone- consulting- Supervisor over Supervisor... because this change in the reservation day was originated by Jet Blue fault, not by us when we needed to change our doctors appointment. We -are Faithfull JetBlue passengers over the years don't want, Neither will be requiring anything from Jetblue, BUT...YES; BIG BUT: THEIR MANAGEMENT NEEDS TO OVERLOOK THIS KIND OF SITUATIONS FROM THE OTHER SIDE OF THE FENCE... WHERE THEIR PATIENTS AND LOYAL COSTUMERS ARE SEATED As they - JetBlue- want them to be seated- on their nice Aircraft ...” Time after Time...” As that nice old song goes...",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2731,JetBlue to Aruba,The only way to go to Aruba - a direct flight. We left Logan a few minutes late & arrived in Aruba @ 25 minutes early. The crew was friendly & efficient in delivering out the snacks etc. No issues whatsoever. Always a pleasure traveling on JetBlue. Only negative was the fact that my TV screen did not work at all. No big deal.,JetBlue,trip_advisor,['Responsiveness']
2732,NEVER FLY UNITED AIRLINES,"After saving for years our Alaska vacation has been nothing but a nightmare because of United Airlines. From the 3 different plane malfunctions, cancellations, delays, lost bags and horrendous customer service I will NEVER use this airline again! They truly do not care about their customers or employees!",United,trip_advisor,"['Responsiveness', 'Assurance']"
2733,Worst airline ever ,"Un vuelo de casi 6 horas donde las sillas no se pueden reclinar. Súper incómodas. No dan ni agua ni comida. Cobran por todo y los precios de los tiquetes no son ni siquiera low cost. Para acabar de rematar me dañaron la maleta y no quieren pagar. Worst airline ever, please avoid. LATAM or Copa airlines are better.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2734,Comfortable and value for money,"Good flight. Comfortable and real value for money. Cabin crew were helpful and the cuisine was really good. Not a bad lay over time. Slight delay on take off, but all in all a pleasant experience.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2735,Worst airline ever,"Horrible airline they do not care about their customers and have horrible customer service. Do not fly with them unless you like delayed flights, overpaying for your tickets and arriving to your destination late.",Delta,trip_advisor,['Responsiveness']
2736,Southwest,The plane was dirty! Surprised about the debris on the floor and seats after plane was “cleaned.” You really want to burn your clothes when deplane lol,SouthWest,trip_advisor,['Tangibles']
2737,Cancelled flight - Obvious to me was very few passengers,Terrible : Waited at airport with kids for 8 hours. Delayed flight to 2 hours from schedule departure. Just before 1 hour of departure they cancelled the flight. None of help desk were answering and only answer they were providing was check your email. Took 3 hours to get my bag and they declined to keep baggage for next day rebooked flight. Lost my bag and said we don't have that and after few hours said well we had but we lost it and we will see where it is. Very poor management & some rude staff (as they were blaming Jet Blue for lack of resources and people too!!!). No information on how to get compensate for one day extra stay. No guidance. If you call Jet blue 1 800 JET BLUE then 1 hr to 2 hrs wait time!!! Standard compensation 50$ credit for next travel (WOW!!!) Lost $500 & one day & not to mention exhausting day at airport with kids... This airline is worst I have seen in my life. Flew through many though this is the WORST so far. Hard to get any help from staff / website or phone call. NEVER FLY WITH JET BLUE.,JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
2738,"Excellent crews, service, amenities....but long layover in Copenhagen","Canadians love to bash Air Canada for so many different reasons. Its not Emirates but it is a good solid airline that provides reliable flights/service around the world. My flight from Delhi to Vancouver (on their new 787 dreamliner featuring their new décor and seats) was excellent. The best part was the service. The flight attendants couldn't do enough for you. The food was good (could be so much better) and the new amenity kits were great (like the new and improved dental kit). But unfortunately, due to the Pakistan/Indian conflict, our flight had to be diverted around Pakistan which required a long 3 hour fuel stop in Copenhagen. This put a strain on all because we couldn't leave the plane. Such is life. The airline handled this very well but could have provided more food for passengers as they knew about this diversion well in advance.",AirCanada,trip_advisor,"['Reliability', 'Assurance']"
2739,"No Hassle, Great Airline","I will be honest, I booked Avianca because it was the best deal for our party of five. I was a little worried due to some of the reviews I read, I never heard of them until I searched for tickets. We had a flawless experience with them. Check in was fast and easy. Our flight to Costa Rice took off on time, food was OK. We had a connecting flight in El Salvador and arrived earlier than we were scheduled. Connection was flawless. We had the same experience for our return flight. Will use every time we travel to Central America",Avianca,trip_advisor,['Reliability']
2740,Travel,Flight was ok except for my seat was the last one and therefore does not recline and is in front of the restrooms.,United,trip_advisor,['Tangibles']
2741,Now introducing UP FRONT PLUS for JUST $49,URL: URL Thumbnail: URL Images: 	 URL,FrontierAirlines,reddit,['NA']
2742,What do you recommend for a personal item bag that has a hard shell so it can’t be overpacked?,I’m concerned about accidentally overpacking a bag and having an issue at the airport so I’m looking for something with a hard shell.,Spirit,reddit,['NA']
2743,Segunda decepcion en un solo viaje,"Habia escrito hace unos dias de la decpecion que tuve con esta aerolinea camino a Bogota, pero ahora tengo que escribir de mi regreso. Llegue al aeropuerto con 3 horas de porque me gusta evitar inconvenientes y tener que estresarme con prisas, y asi poder pasar la migracion y la seguridad con suficiente tiempo para comprar en el duty free y comer o tomar algo antes de mi vuelo. Sin embargo, esta vez llegue y me dijeron que estaba en ""stand by"" porque el vuelo estaba sobre vendido. Soy abogado tenia que estar en la corte al otro dia por lo que no volar no era una ocion para mi. Les dije que yo habia comprado un boleto con fechas especificas y no un boleto stand by, pero me dijeron que no podian hacer nada y que tenia que esperar a ver que pasaba. Pueden imaginarse el estress que eso me produjo. Tuve que estar a la par del mostrador de equipaje para ver si podia viajar o no, lo cual significo que me quede sin desayuno o almuerzo, y sin poder hacer mis compras tranquilamente. Al final me asignaron un asiento en el vuelo y llegue a Guatemala solo para enterarme que mi equipaje no habia tenido la misma suerte y estaba perdido. Ya me llamaron para decirme que habia ingresado a Guatemal 24 horas despues y que me lo enviarian. Espero venga completo, pero la experiencia fue muy mala (incluyendo el vuelo de ida a Bogota del cual ya escribi una opinion.",Avianca,trip_advisor,['Responsiveness']
2744,Fly any other airline!,"People book airline tickets to fit their schedule, so time of departure and arrival are important as well as cost. Our return flight from Orlando to Philadelphia was the worst! We get to the airport 2 hour before the flight. We proceed through security and find our flight is delayed an hour - ok no big deal. We proceed to the gate and look at the departure screen to find it is delayed another 2 hours and another gate change. 7 of 10 departing Frontier flights leaving Orlando were delayed. We chose this flight to avoid heavy traffic in Philadelphia - took us twice as long to get home and almost missed an appointment. Nobody from Frontier made an announcement to tell customers of the gate change (finally did it while boarding the plane) or why the delay (was mechanical issue and plane from Denver was taking us to Philadelphia). We get to Philadelphia and have to wait over 30 minutes for the bags to arrive. I will find another airline to fly in the future.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2745,dissapointing,"Basic economy is just that basic, if you are traveling with family expect to be seated separately. Staff, and flight attendants were amazing However due to an error in scanning of boarding pass, my 15 year old daughter was removed from the reservation I had to spend a while on the phone, while a Disneyland, getting her put back into the return flight, they ended up creating a whole NEW reservation. Not a good experience.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2746,Ofendida en público por el jefe de cabina,"Tengo problemas de movilidad y credencial de minusvalida. En el tramo Miami-Lima, pedí, ya que estaba desocupado un asiento mas amplio, la posibilidad de cambiarme a lo que Mauricio Montoya jefe de cabina, me indicó que esos espacios eran para gente joven, no una minusvalida como yo, ya que en un caso de emergencia no podría ayudar por no poder caminar, y de hecho si puedo, aunque con dolor. Le comente que en mis viaje por Alitalia y Aerolíneas Argentinas, ellos habían tenido un trato muy deferente conmigo, sin tener ni siquiera que pedir un asiento especial, sino que ellos me lo ofrecieron espontáneamente. Le dije que ojala a su madre no le pasara lo que me estaba ocurriendo a mi y toparse con una persona tan intransigente como el, y camine hacia mi asiento. Ahí comenzó la vergüenza, pues el a gritos me dijo que me devolviera a su lado, frente a la mirada asombrada de los demás pasajeros. Al acercarme me dijo que yo estaba bebida, borracha, y que había insultado a su madre, por lo que haría que me bajaran del avión. Le dije que no permitiría eso, y le pregunté, en que momento le alcé la voz?, en que momento le insulté a usted o a su madre?, es más, le dije, vengo en este momento de vuelta de Miami, en donde acompañe a mi madre en sus últimos momentos y luego su funeral; que Avianca había sido cliente de mi empresa, en trato directo con el que era en ese tiempo el gerente general, que pondría en conocimiento su proceder y con llanto en los ojos volví a mi asiento, momento en el cual varios pasajeros me hicieron cariño, e incluso una dama me dijo ""no haga caso de ese señor loco"". Mi regreso era un momento especialmente doloroso, y este individuo lo hizo mas duro aún. Mi reclamo, con fecha 16 de junio 2018, quedó registrado bajo el número 18716941 y luego de la supuesta ""investigación"" por parte de Avianca, en donde le preguntaron al mismo Sr. Montoya, el que evidentemente negó lo ocurrido, solo hubo silencio por parte de Avianca. Un asco, aún no olvido la vergüenza y humillación gratuita que me regalaron. Hago notar que mi viaje fue el 16/6/2018, por lo que la alternativa marcada abajo no me permitía dar la fecha exacta, y que mi viaje no fue por placer, ya que me avisaron que mi madre agonizaba.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
2747,Worst flight ever,JetBlue has the worst possible service out there l. Took them more than 12 hours just to get to Newark from Cancun. Booked a direct flight so I won’t have to go through hassle but I ended up in that situation. Never gave us any proper explanations for the delay. Paid extra for a direct flight yet got the worst possible service. I would never recommend JetBlue to anyone. This is the worst airline out there. Really frustrated.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2748,Great Flight,No complaints on my latest southwest flights. I haven't felt this way about every flight on Southwest but this one despite a short delay on departing flight. I do however wish I understood how you can check in right at the time and still get a loading position in B zone :(,SouthWest,trip_advisor,['Reliability']
2749,Horrible just horrible ,The plan has been here for 5 hrs!!! However there was an hour delay for what reason? We were not kept informed and everything cost extra!!! There is no reason this needed to happen,SpiritAir,trip_advisor,['Responsiveness']
2750,Nightmare!!!,"We boarded this 3 pm flight from Newark, and a thunderstorm hit New Jersey. Sure, we understand that flights get delayed and cancelled when bad weather happens. But what United made us go through was a nightmare. As we were boarding, the crew took our cabin baggage too saying the flight didn't have space in that area. After an hour on the flight we were made to de-board sans our luggage. We were not given any information other than being asked to stand in the queue for speaking to a service person. The queue was a long one, the desks to handle the cancellations few. At the end of 5 hours, at 12 midnight we were told they couldn't give us tickets for any other flight on the next day or early on the 3rd day. No they cannot pay any compensation, nor can they accommodate us in any hotel. Meanwhile my son had on the telephone got a flight replacement for 2 days later. On being asked about our luggage, we were told to again stand in a queue at the baggage desk, manned by 2 persons, occasionally one. So yes it took us another 4 hours plus to be told that ""No we cant get our baggage, not even the cabin baggage that they had taken from us, which included our emergency set of clothes, toiletries and medicines for my Asthma."" No amount of pleading or arguing would budge them into lifting a finger to help us. The luggage they said, would be sent to San Francisco as it had been tagged for that airport. I pleaded to be allowed to identify my luggage, just the cabin bags alone, but to no avail. So after spending 17 hours at the airport, 11 of which were spent standing in the United queues, we were left in a foreign country, an unknown city with just some money and the clothes we were standing in and told to fend for ourselves for the next 2 days. We ended up spending a whopping amount on hotels, food and transport in New York, as also on a whole set of clothes including inner wear for the three of us. The flight cancellation was due to the weather, the mishandling, total lack of imparting information and refusal to help distressed tourists was all United's abject failure.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2751,Wonderful service,"We were flying from Johannesburg to Dubai and the whole experience was wonderful. The food quality was good. The personnel were friendly and the whole process of check-in, boarding and baggage collection was smooth. The kids thoroughly enjoyed the flight with entertainment and goodie bags.",Emirates,trip_advisor,['Assurance']
2752,Easy to book,"A quick flight and easy to book. Reasonable price for an economy flight. Could do without the sales pitch for their credit card, but unfortunately for most people in my immediate area, there were some very loud talkers behind me so all we heard was their conversation and not the sales pitch. I think I would have rather heard the sales pitch. BTW-they talked the entire hour and a half flight to the point that I wish to God I had remembered my earplugs.",Allegiant,trip_advisor,['Responsiveness']
2753,Spirit - what's all the fuss about - know what you are buying,"I know Spirit was in the news late July, early August for some negative news. I too was a bit concerned because we had an upcoming flight in late August. Anyway, I know many prefer to spread negative news or speak ill about products they ""heard"" about but never really tried. We just returned and our flights were very positive. Could it be that we understand we are have purchased? Could it be we read the instructions? Or perhaps, some of you may commit us to being stupid for flying Spirit? What we do understand is Spirit is a economy based carrier. The few frills which are left for airlines to offer are non-issue for us because we can purchase our own snacks, for me being 6'3"" getting the emergency exit has never been an issue. So, what we do look for is a above average jet, professional pilots and staff and everything else takes care of itself. Going, our flight left ONTIME. Returning, our flight landed early. Dropping our luggage was no issue as the line was more than reasonable so our wait was minimal. Because we opt for the emergency seat we are in line 2, which is more than adequate to allow us to use carry-on. The staff was very professional and over the years, except the first time we flew Spirit which was years ago and in fairness our displeasure was something we brought on ourselves because I did not fully read the fine print or understand what we had purchased. Since the, like our most recent flight there were no issues and we feel we received what we purchased. A timely flight, reduced cost and most of all, a safe flight.",SpiritAir,trip_advisor,['Reliability']
2754,What were they thinking,"Not sure who the genius is at Delta but I am rather aggravated about my seating situation My wife and I were sitting together on our flight from Atlanta to Raleigh, flight was DL1100 original seats 20B and 20C. When we were boarding my wife’s seat was changed to 20 F The flight is full and wouldn’t you know it a large man is now where my wife should have been As I am also a large person I will now spend the next 1.5 hours in an uncomfortable position The logic of the seat change escapes me",Delta,trip_advisor,['Responsiveness']
2755,Still the Best for Working Class People,"This is sill the best bet for Working Class People.I walked straight to the customer service desk for check in, no problems. Even though I had to change planes I did not have to walk far to get to my connecting flight. In fact it was just steps away. The airline staff was nice. The plane was clean and comfortable. I saw the pilot. The ride was smooth. Not much on Food and Beverage but as long as I get there safe I can bring my own Food.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
2756,Great Flight home to Vegas!,"This was my second time flying JetBlue and it was even better than the first time! You get your own TV screen to watch movies or TV shows, or even listen to music!! The flight going over the mountains out west is usually very bumpy - but JetBlue somehow flew over pretty smoothly. I think this will be my airline of choice from now on.",JetBlue,trip_advisor,['NA']
2757,Good Experience,Economy flights are the one place in this world where it pays to be short :) Flights were on-time and the on-board meal and snacks were good. Plane was much more comfortable than the Rouge flights I've taken before.,AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
2758,"Like the curate’s egg, good in parts","The flight from Glasgow to Dubai, and the return from Dubai to Glasgow, were extremely cramped with little legroom or width, and not the best steward service. The flights from Dubai to Brisbane and the return flights were on larger planes with much more comfortable seating and excellent service and food. Fortunately there were lots of empty seats from Brisbane to Dubai so everyone could spread out",Emirates,trip_advisor,['Assurance']
2759,Worst airline experience ever,Both flight were changed by several hours as in 8+ staff is hard to reach and unhelpful. I will never fly through them again. Whatever you do just don’t fly with frontier. It isn’t worth it.,FrontierAirlines,trip_advisor,['NA']
2760,Booking Question,Im looking at flights from CLT to LGA and I am wondering if Spirit would cancel a double booking. I have an event where the end time is up in the air. The flights are so cheap ($25) that I want to book a 5pm and an 8pm departure and just take whichever flight ends up working out best. I just don’t want Spirit to cancel both and then I’m stuck.,Spirit,reddit,['Responsiveness']
2761,Worst cabin crew ever.,"Flew with Allegiant for the very 1st time, when I had booked a flight from fort Lauderdale to Lexington. I have flown with most of the no frills airlines and by a long way Allegiant have the worse cabin crew I've ever come across, they seem to just want to stand around and gossip to each other. Was told very abruptly that couldn't put hand baggage in certain overhead lockers as they were reserved for the front rows. And one particular crew just stood around chatting and chewing gum and blowing bubbles with the gum. I know the flights are often very cheap, but manners doesn't cost anything.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2762,The worst,I'm a veteran with a disability and Worst service I have ever seen. They charged me $99 per person for cancelation just 4 days after I made the reservations and 3 weeks before the flight was to take place. Sprit airlines only charged $28 total and the car rental didn't charge anything. Find another way to travel but stay away from Frontier.,FrontierAirlines,trip_advisor,['Responsiveness']
2763,Pleasant way to fly Direct to Dallas/Fort Worth,"This direct flight was perfect for us, but really quite the economy experience, given we had to buy our own sandwiches to bring aboard, or buy a crummy microwaved cheeseburger made yesterday or cookies or pretzels aboard. Of course we opted for ToGo's carryout. There was no movie unless you thought ahead to download the United App so you could watch movies on your postage-sized iPhone screen, ha ha. Other than that, it wasn't very expensive because we purchased the tickets WAY ahead.",United,trip_advisor,['Tangibles']
2764,Rude,Fly attendant got handsy with passenger & manager did nothing about it. WOULD NEVER FLY AGAIN! Terrible customer service and does not care about their customers! Money hungry!,Delta,trip_advisor,['Responsiveness']
2765,Good experience,"This review is based on flight DL142 & the return DL143. The flight attendants were not as attentive as I expected. After meal service, they disappeared for most of the flight. For business class service, I found this insufficient. Other than that, both flights were very good and mostly on time. Planes looked clean, however on the return trip my entertainment system was not working properly. I found that a little odd on a 1,5-year-old plane. Also, you would expect them to test these things before boarding. Overall, I've had a nice experience and I will definitely fly Delta again",Delta,trip_advisor,['Assurance']
2766,RIC-GUC,"I love going on United Airlines to go to Gunnison, That is one of the airlines that fly into Gunnison",United,trip_advisor,['Assurance']
2767,"If you value price over amenities, Allegiant is awesome","Most people complaining about Allegiant are misinformed about the company’s business model. If you are looking for a cheap flight to get you somewhere for a weekend trip, Allegiant is perfect. My flight was $60 round-trip and it got me and my backpack to visit friends safely. The same route on Delta and AA were $250+. One flight was delayed by an hour, but I’ve had far worse on mainline airlines. If you understand that you’re just paying for a spot on a plane and won’t get snacks or entertainment, it’s totally worth it. If you want more amenities, fly with someone else.",Allegiant,trip_advisor,['Responsiveness']
2768,New favorite,"Great flights! Nice, clean planes with free seat back TV and lots of leg room. Love the boarding process of window seats first, then middle, then aisle seats. Flights on time, both ways. A representative met the plane at the gate when we landed in Cleveland, and walk with everyone to the luggage claim area, keeping us updated on the luggage arrival. Will definitely fly again! Also great prices!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2769,55th Anniversary lesson learned,"Lesson learned at age 76. First, my wife and I most of the time fly on JetBlue. Every trip we have taken before now has been great. So we had no reason to expect anything bad otherwise. So, what we have learned when traveling to the Carribean. Be sure you flight is on a JetBlue plane to your final destination all the way. In going to St Croix, this was not the case. JetBlue partners do not treat you the same as JetBlue employees do. Our flight transfered in San Juan and we took a partner airline flight to the island of St Croix. Our luggage was left outside in the rain in San Juan. When we arrived in St Croix, everything inside our luggage was wet! What a way for us to start our 55th wedding anniversary vacation. The return flight was even worse! JetBlue was able to track where our luggage was and able to get to us the next day. Lesson learned is to be sure that your flight is booked all the way to your final destination on a JetBlue plane.",JetBlue,trip_advisor,['Responsiveness']
2770,Avianca Intarnacional (não a do Brasil),"Viagem muito boa e pontual. Assentos muito confortáveis. No trecho PoA - Lima, o assento não vira cama, mas é muito confortável. A conexão em Lima foi ágil e pontual.",Avianca,trip_advisor,['Tangibles']
2771,[ Rules // READ THIS BEFORE POSTING! ],"Hello everyone- as the community grows, we need to have a quick refresher and some updated posting guidelines! Here's a reminder of the rules and a few things to note before you post! --- Rules: **Air Canada Only!** All posts must be related to Air Canada or itinerary codeshares in some fashion. No posts solely about other airlines are allowed. I've been a little flexible about general airport questions (customs and security for example) if the traveler is on an Air Canada flight. **No Begging for Discounts.** We do not allow any asking for discount codes, flight credit codes, gifted statuses, lounge passes or flight rewards. **No buying or selling of Air Canada vouchers.** The potential for fraud is just too high with this, so no trying to unload vouchers here. **Complaint-Only posts will be removed.** Again, we are not AC staff, and we are here to help you find solutions. If you need to rant, go to Facebook or something- just not here. If your post has no point other than you raging out to the world, it's going to get deleted, so don't waste your time. Posting a huge rant and then asking ""DOES ANYONE ELSE HAVE EXPERIENCE WITH THIS OR SUGGESTIONS!??!?!!?"" does *not* make it okay. **No personal attacks.** Be cool to each other. You may disagree with someone, but no name calling. Also, I hate that I have to include this, but sending me rude/insulting/complaint-filled DMs is a quick way to get banned. **I do NOT work for Air Canada.** **Be specific if you're asking for help.** If you're asking for help, be as specific as you can. Include things like your fare class, your routing, how many pax, any status you may have- EVERYTHING. It's better to be too specific than not enough. We can't always help if we don't have all the details. **No Misinformation.** Providing false or wrong information, may result in your comment or post being removed. If it was removed in error, please message a mod. **Politics Stops at the Tarmac's Edge.** This sub is dedicated to talking about Air Canada and assisting those who fly with Air Canada. As a sub, we don't have a political preference and this isn't the place to spread political opinions. The only exception is discussion of government rules regarding air travel rights, how they factually work and how they might be improved. **No Disguised Complaint Posts.** For example- low effort posts like “I hate AC because my flight got changed and they made me miss a connection. Then I was six hours late..... DOES ANYONE ELSE HAVE EXPERIENCE WITH THIS?” These will be deleted. You can’t put a question mark on the end of your complaint/rant and expect it to stay. **Search The Sub First!** There’s a very good chance your questions have been answered already. Use the search bar to see if there’s any relevant information before making a new post. If you’re about to post about travelling with your pet, compensation, or the AC Wallet, use the search bar first. If you’ve created a new post for something that’s been asked dozens of times before, it will be removed. We will be significantly less tolerant of redundant posts due to the sheer number of people now posting here. **Unanswerable Questions / Minimum Connection Times** ""Do I have enough time to get from X to Y? What will the weather be like on the day I'm flying?"" If the airline sells you the ticket, data shows that the majority of people make the connection, even if tight- and remember, the airline is still responsible for getting you to your destination. If your question requires a crystal ball, it'll likely get taken down. **""I left something on the plane...""** Fill out the forms located [here.]( URL Remember AC is NOT responsible for any items left on board the aircraft in the cabin. --- **Looking for Compensation due to travel issues? Read this first:** Please read before making new posts about compensation! Any new posts that are easily answered by the information below will be removed. This is all from the APPR Act but it’s also all from memory, so forgiveness please if there are any small details that are missing. Please let me know if there’s anything that needs to be added. *""Oh snap! My flight was delayed or cancelled!""* Firstly, make sure you check the reason for your delay! Air Canada must inform you of the reason. If your flight is delayed or cancelled due to weather- you are NOT eligible for compensation. Remember that even if it’s a beauty of a day where you are, weather that affects your inbound aircraft or crew can affect operations at other airports. If your flight is delayed for more than two hours or cancelled due to safety or maintenance- you are entitled to reimbursement of expenses within reason: hotels (subject to availability and if you’re an out-of-town pax) and meals. You are NOT eligible for compensation, but if you write in to customer relations you may get a discount code or coupon as a gesture of good will. Now- if the reason for your delay is under Air Canada’s control, here’s the compensation schedule: Note that all times are delays on arrival. 3 to 6 hours: 400.00 6 to 9 hours: 700.00 9+ hours: 1000.00 You will not get your bucks if: * You don’t file a claim within a calendar year * You file a claim with another passenger protection agency * You already got your dollars * You were notified of the delay or cancellation two weeks prior to your departure You can file a claim at: [Air Canada Customer Relations]( URL *“But wait, Air Canada is LYING TO ME about the reason!!!11]]11oneoen”* Well then, your best course of action is to file a claim with the CTA and be prepared to wait a long time. More info can be found [here.]( URL --- A friendly reminder to do at least a cursory google search or checking AC's website before posting: Here are links that help with many common questions: [eConciliador Guide]( URL [AC Baggage Guide]( URL [AC Customer Support]( URL [AC Pet Policy]( URL [Restricted Items Onboard (Can I bring this on an airplane?)]( URL [Restricted Items (CATSA)]( URL [What travel docs do I need?]( URL [Minimum Connection Times]( URL Finally, keep in mind we are here to help and will never begrudge a new or inexperienced traveler for asking questions- but please know none of us work for Air Canada and we are not CSRs/Help Desk Staff/a complaint department. Thank you all for reading- and happy flying! - madzerglin, dachshundie and Benny2012",AirCanada,reddit,['Responsiveness']
2772,Worst Airline,Had to fly this airline last minute. Regretted it and should have just but the bullet and drove. Awful services and run down plane. Only fly this airline if you have no other choice.,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
2773,Great Flight,Great flight with excellent inflight service. Very good meal choices to chose from. Flight departed on time,United,trip_advisor,['Responsiveness']
2774,Flight to the coast,"Have flown with Southwest many times, the staff are great. Have never had a bad experience traveling with them.",SouthWest,trip_advisor,['Responsiveness']
2775,Good customer service,Check in staff were very helpful and flight was on time. Cabin service and meals were very good - nothing was too much trouble. In flight entertainment was good as was the temperature of the cabin.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2776,Edgie40,Flew from Buffalo to LasVegas and this was one of the best flights time wise and service. Great service by the crew and nice communication on board. Coming into Vegas was a little windy but we had an excellent pilot who was able to make one of the smoothest landing. Leaving Vegas was also a good flight along with an excellent crew and pilot .Not liking to see fees going up during holiday travel and wish the airlines would’ve been more accommodating than gouging the public. One other thing I noticed the pre boarding of disable better than 20 and when we landed only 5 needed assistance another miracle fight by Southwest.,SouthWest,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
2777,Very good experience,"This was a very smooth and polished experience. The in flight food was excellent and the entertainment selection extensive, including some fairly recently released movies. The flight crew were all very attentive and helpful. An excellent airline.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2778,Compagnia fallita = volo annullato senza preavviso,"Voglio pensare e sperare che questa compagnia non venda più voli ne sul sito ne altrove, visto che risulta fallita a maggio 2019!! Noi purtroppo avevamo comprato tramite agenzia di viaggio 4 voli interni per il Brasile a marzo , 1 del quali con Avianca..e arrivati in areoporto abbiamo scoperto che il volo non esisteva e la compagnia non volava praticamente più perché fallita!! Dopo il panico iniziale, unito ad un'arrabbiatura storica (colpevole anche chi ce l'ha venduto, Avianca era in concordato da dicembre 2018 abbiamo poi scoperto), siamo riusciti a identificare una pseudo referente che ogni tanto si affacciava nell'area check in e su richiesta dei malcapitati rimasti a piedi cercava di riprogrammare il volo su altro vettore. A noi hanno dato come unica opzione un volo GOL ben 9 ore dopo quello cancellato, e possiamo quasi ritenerci fortunati viste le premesse (Non Abbiamo dovuto ricomprare il volo almeno!)!!",Avianca,trip_advisor,['Responsiveness']
2779,Economical and friendly!,"I don't usually fly Southwest, but I had to book a flight within three weeks of the trip, and I got a great deal on a round trip flight, had no hassles booking, checking-in, etc. I will definitely check out flights on Southwest in the future if I have to fly.",SouthWest,trip_advisor,['Responsiveness']
2780,On time,"Maybe we've just gotten desensitized to the hassles of traveling but our full flight boarded amazingly quickly, our flight left on time, arrived early and the baggage was at the carousel within minutes of arriving. Inflight entertainment options continue to be good and the service pleasant. Can't ask for much more.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
2781,Terrible airline,The worst airline I have used in all my life. I will never use them anymore. And I will tell all my friends to not use them. They gave me a hard time. And I have lost my job because of them.,SpiritAir,trip_advisor,['Responsiveness']
2782,a little turbulence but a smooth ride,"I really like Delta, of all the 3 major airlines I have been on. This was no exception. I mean, I have flown first class with United and felt better treated on a main cabin Delta flight. On this flight, as usual, attendants were personable, great snack choice, and offered more than once.Pilot announcements clear and informative. A little turbulence but the atmosphere of the attendants and fellow passengers, made it a lot less stressful.",Delta,trip_advisor,['Assurance']
2783,Poor planning leads to poor performance,"We understand the weather situation and the volume of travelers during the holidays; however the complaint is simply due to poor planning, poor communication, and no effort or support from United agents. My first advise to people is to avoid traveling between 12/22 to 12/31 as much as possible if we choose to accept the airlines unwillingness to put more effort in a better strategic planning and obtain lessons learned year after year. Reality check; airlines key performance indicators for delays and cancellations are worse year after year!. USA will host FIFA soccer world cup in 2026 and all infrastructures should expect to get over 25 million people in a 30 days period, is that a valid excuse for United airlines and the others to cancel flights?! Shouldn’t we already prepared and take the advantage of the holidays to make proper corrections? Secondly, if you do not have crew, simply cancel the flight in advance and save us the effort of going to the airport, fly to another city, or making us spending more money on food, hotels, or upgrades. As we know, the policy does not compensate for weather related delays. It is the end of the year already and people spent lots of money on gifts and other stuff; do not add insult to injury. Schedule adjustments are a must; travelers shouldn’t worry about missing a connecting flight . If the flight got to leave on time so either you adjust accordingly or have a plan B. Third point is simple; we are paying the rates assigned by you so we simply expect a proper delivery; improve your skills in strategic planning! Finally , we understand the pressure on your shoulders; so please understand that a lot of folks have less than a week to spend with their families and placing people on the waiting list with ETA of the 27th is not right. I wish all the travelers that are currently stuck inside the US airports during this time waiting for a resolution and does not have any budget to spend is to be more patient, safe, and warm. Nothing personal, just trying to raise the voice of customers. First step of resolving a problem is identifying there is one; road trips are more convenient than flying during Christmas.",United,trip_advisor,['Responsiveness']
2784,Missed the connecting flight (because of bad weather),"So, in general we like JetBlue and we like flying with them. This time our experience was less fun. When checking in, they told us that our flight was delayed because of bad weather. Ok it happens, we also had travel insurance, not a problem, and they issued a new itinerary with a new reservation number. When checking in for the connecting flight, though, they told us that the new booking created a mismatch (so they told us) with our initially booked itinerary and with the return flights because the reservation numbers did not match. At the next check in and before the return flights we had to spend some time waiting while the employees were trying to figure out the problem and corrected it. Ok, these are things that happen, but it kind of annoyed us a bit each time more. Especially when we were about to miss the connection flight back to Charleston. My other reviews were positive but this one not so much, because of the delay and the ticket problems. I'm sure next time it'll go better, the employee that rebooked us with a new number was just trying to help us after all.",JetBlue,trip_advisor,['Responsiveness']
2785,Group 1 folks. Why stand and wait for so long….,"I assume Group 1 folks fly a decent amount. Our flight was delayed due to mechanical issue. We are unsure of what time we will reboard the plane. Yet folks are already in line for Group 1. Funny thing is we had a gate change and new plane flying in. I arrived and saw the plane was not even at the gate. So, I took a seat. Later checked the flight is arriving in 20 minutes and we won’t be boarding for another 45 minutes. Finally gate agent told them to clear the lanes for the arriving flight. I understand overhead space is limited.",UnitedAir,reddit,['Reliability']
2786,Always a Great experience  with Emirates,"As always ,the flight was smooth with Minimal Turbulence . The in Cabin attendants were very professional and they always had a charming smile . The entertainment was great ,it was restful and really enjoyable .",Emirates,trip_advisor,['Assurance']
2787,5 star service,Flight attendants were amazing they made we were welcome and comfortable the entire flight. Can’t wait until next trip,Delta,trip_advisor,['Assurance']
2788,Delta - another self interested corporation,"On the return overnight flight, the staff were all overweight in that typical American fashion. Remember it's an 'overnight flight' and the entire plane was trying to sleep. The air stewards were unable to fit down the aisles without consistently knocking into people; leg room is always an issue when travelling. I'm 1m89cm/ 6'2"". My Oh! so long legs never fit in the allotted exiguous seat allowance, and so despite being as mindful as possible of where my knees are they always get walloped by the trolleys and their dollies. This flight was no exception, and where most stewards are mindful, the Atlanta crew were careless, couldn't get their trollies down without play-acting bumper cars with them, and their wide loads they personally carry also knocking peoples arms, shoulders and knees accordingly. It's time to stop pandering to overweight people who are not suitable for certain jobs, and tell them if they want to work in confined spaces they should loose some weight. I'm not surprised they were all so fat; I saw them all tucking into the poisonous food on offer with alacrity, none of it designed to be healthy. The vouchers offered by Delta for flight alterations are unable to be redeemed unless you put them against another flight. With that experience this is unlikely. So, despite being able to cover the costs of my luggage with the vouchers I was not allowed to and had to fork out yet agin.! Self interest from another bullying corporation who don't realise the customers are those that keep it afloat. NEVER AGAIN, I would rather swim.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2789,A delay now and then - but 2 to 4 delays per flight home!,Everytime i turned around I was getting a new text telling me each of my 2 flights home was delayed (again)!,Delta,trip_advisor,['Reliability']
2790,Quick trip,"Delta met our expectations, very smooth trip, the flight attendant was lovely, found airplane clean, boarding was quick",Delta,trip_advisor,['Assurance']
2791,Southwest Is Fantastic - But Its a long flight so be sure to pay the extra $25 for early boarding!,"It's Southwest Airlines. That's really all i need to say. They are the best. I must admit i was a bit tentative about flying on a long 6+ hour flight with a stopover but everything was on-time and great. Previously, we always flew American Airlines flights to Maui - particulary the overnight red-eye that inevitably was almost always cancelled or delayed for hours and hours. The Southwest crew was friendly and made it an enjoyable flight. Even the stopover was ok - we didn't have to run like maniacs to the next gate. Would i want to be in a middle seat for 6 hours? No. So the extra $25 for early boarding is an absolute must on this long a flight.",SouthWest,trip_advisor,['Responsiveness']
2792,Like family,"The Southwest Airlines crew (as I’ve come to expect) always act like we are in a giant great room at the house and we are one big family. I love how they handle helping moms and their kids sit together or simply coming around asking if there is anything the passengers need. I’m always looking forward to my next travel date and pray that it’s a place that Southwest Airlines goes. Heading back from Boston on the 3:10 flight to Orlando, there was a non plane change stopover in Baltimore and one of the ladies from the crew was leaving because her shift ended with that flight. I would have never guessed because she was absolutely super duper sweet and helpful that I thought it was the beginning of her shift. I was blown away to know that flight after flight she managed to be still so amazing til the end. I didn’t ask her name but I’m glad I had a chance to experience her kindness!",SouthWest,trip_advisor,"['Assurance', 'Empathy']"
2793,If I could rate Frontier as a negative star I would.,"Found out my Frontier flight was canceled five minutes before take off. The next option was waiting two more days for the next flight. During that time Frontier had a five hour delay on another flight, over the intercom they changed terminals of over 5 different flights. They over charge for baggage, they make you download the app to check in, if you don’t they’ll charge you $50 for checking in. On their website they have you message a bit for help, the bots layout is not helpful. They are dysfunctional, they clearly lack communication, and no one should ever book a flight with them. Frontier is a safety hazard.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2794,Go elsewhere!!!,"Horrible airline, truly as bad as other people say. They are super unprofessional. Go elsewhere! The spirit airlines of Latin America. Also the leg room is TINY.",Avianca,trip_advisor,['Tangibles']
2795,Wonderful flight!!,"First time w/ these guys & I HIGHLY recommend!! :-) Not one stewardess acted like passengers were a bother rather they were very self-driven to make sure you were comfortable & had everything you needed. I was asked multiple times if I needed anything, another snack, water, coffee etc.!!! They were more like a waitress or waiter who were working for tips! AND the cost for RT was amazing & NO stops!! :-)",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2796,55 in VEGAS!!,Flight was great. Seats were comfortable. Staff were all very kind and helpful. Love the convenience of having the airport nearby. Will use again.,Allegiant,trip_advisor,['Assurance']
2797,"""Takes care of what is important to me""","We all have lists of what is important to us while traveling on an airlines. As a business traveler I got to sample a lot. For over 20 years I had to travel for business often flying to my destinations. I use to avoid SWA. I looked at it like the Trailways bus crowed. However, not anymore. Southwest Airlines is now my favorite domestic airlines. This airlines takes care of what is important to me. First, I stand 6""5"" tall and weigh in a biscuit under 300 lbs. I need good leg, shoulder and hip room to maintain comfort on short flights as well as long. I like the flexibility to change flights with out paying an arm and a leg. I like flights that board quickly. I enjoy friendly flight attendants. Flight benefits that are easy to understand and use. For me, SWA serves me well even after earning life-time miles on another airlines that exceeded 400,000 miles. It's now your turn to be the judge. Want to get away? LOL",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
2798,"Frontier is okay, if you pay top dollars","I am leaving in Cleveland, Ohio. Unfortunately I have no choice if I want to fly non stop to Cancun, or Punta Cana. If you want comfortable fly, you have to pay $$$ for your seats and baggage. So, I paid almost double for my flight because I have a back and leg problem. Forget myth about the cheap tickets. The free cheese only in mousetrap. Only first 3 row have an extra leg room and the seat price from $50 each way additional to the ticket price. The baggage fee $55 each way if you pay at the airport. Don't forget that the majority people do not used the internet and this is only way for them to pay. Nothing, but water free during the flight. Be sure you bring something to eat with you. No TV or other type of entertainment. Now it is your decision to fly on Frontier or not. The price for round trip ticket $450-600. If you do not pay for the upfront seats, do you thing it is a good choice? But the Frontier worker are very nice and flight was very good.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2799,Didn't Save With This Flight!!!,"Scheduled to leave St. Petersburg at 3:10 p.m. on April 15th. The first message we got said a delay until 4:40. The second message indicated a delay until 5:50. After 4 hours at the airport, Allegiant announces the plane is coming from Tennessee and will be at the gate in 20-25 minutes. That was at 6:00. They changed our gate from 4 to 2. It was raining pretty hard, so my wife and I are patient and understanding. Finally, the plane lands, passengers debark, and we are able to get on. Sat there for 10-15 minutes and were told there would be a short delay while they fueled the plane. FINALLY, at 6:55, we taxi out and take off. The flight was uneventful. The accommodations were somewhat lacking, but that's what you expect from a budget airline. Now, the worst experience begins!! We land in Springfield and head to the baggage claim carousel. Every passenger stood there as the carousel turns around and around...with no luggage coming out. After 10-15 minutes, the carousel stops. Something must be wrong. We find out there was no luggage on the plane. Every passenger was missing their luggage!! The line for submitting a baggage claim form was way too long. Unfortunately, our car keys were in one of the suitcases. We live an hour away from Springfield. It was far too late to contact anyone at home to come get us. We had no choice but to contact Uber for a ride. Thankfully, we had an excellent driver and made it home around 11:15. We' went back the next day to file a baggage claim and retrieve our car. We were told the luggage would be there around 7 o'clock that evening and we could pick it up then. That wasn't possible for us. They offered to have the luggage delivered to our home, but said it would be very late. That wasn't convenient. We opted to make another trip to the airport the next day to pick up our luggage. Uber cost $124.00. Another day of long-term parking was $11.00. Two round trips to Springfield meant gas and time. Allegiant credited our Visa $44.00 (the cost for the baggage on the flight) and gave us a $25.00 voucher to use on a future flight. WHAT A JOKE! I'm not done with this.",Allegiant,trip_advisor,['Responsiveness']
2800,one of the worst flights I have had to suffer,"cramped seats, rude flight crew, not a thing to eat or drink, if you wanted anything it ws going to cost you. this airline puts passenger comfort right at the bottom of the pile. unless you are in first class dont fly United.",United,trip_advisor,['Responsiveness']
2801,Flight never left on time either direction,Flight left 45 minutes late and then proceeded to get in a long line for take off. Nearly an hour late on the flight back...,United,trip_advisor,['NA']
2802,Worst airline!,"I highly recommend you not to fly with emirates especially when you have an option to fly with qatar, turkish, saudi etc. The staff doesn't cooperate with anything to the point they are rude. People at dubai airport cannot speak english so there's a communication problem secondly, they lack ethics.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2803,Great Flights from East coast to West Coast,"The flight was very smooth and the service was exceptional. I was on a newer plane so my seat had a TV and I watched three movies on the flight. The plane was very clean. The online check in process was super smooth. Also, I like receiving an email each time my luggage is loaded or unloaded from the plane.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
2804,Great to fly locally,"My husband and I really like flying out of our home town- a short commute time, free parking, no traffic!! My only problem with Allegiant is all the add on fees. While I understand they need run a business, they advertise their low fees. However, once you add up all the costs- seat, each bag, carry on luggage, the price can be about the same as a larger airline. Still, for us the advantage is greater being local. Airline staff friendly and same great service as other airlines.",Allegiant,trip_advisor,['Tangibles']
2805,Love Flying Southwest,"We like flying southwest on a vacation that we will take a lot of luggage since 2 bags are free. Also the service is great and our flights have always been on time. Not real crazy about not having seats assigned, but we make sure to confirm exactly 24 hours before a flight and have had no trouble sitting together. There were 7 adults flying.",SouthWest,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
2806,Always Delays,"We were delayed getting away from Pearson. The delay was 1 1/2 hours so I missed my connection. I was booked on a later flight to Val d'Or. Luckily there was a flight. Ground staff was very helpful re-booking me, but AC has too many delays for insignificant reasons. Flying back from Val d'Or the flight was on time and actually arrived early in Montreal. Nobody was ready to receive us. We sat on the ground in the plane waiting for the staff to get ready for 25 min with propellers running. What a waste of kerosine, not very green at all. Ridiculous!",AirCanada,trip_advisor,['Responsiveness']
2807,On-Time Travel,Advance seat boarding always welcome on Southwest..as they have no assigned seating....but they leave on time and arrive early..,SouthWest,trip_advisor,['Reliability']
2808,Overbooking and unfair refund policy.,"Here is a recent email i sent to the customer care department after having had a very poor conversation about my refund. They were extremely rude and forced me to accept my unfair compensation because there is currently no guideline holding them accountable for “overbooking”, so they abuse whoever, whenever. Point is: if you involuntary downgraded me from first class to economy even if it was during half way through the flight, you at least can apologize by refunding me for the entire flight. And I don’t want certificates, i want my full refund, because I was inconvenienced. See below: Dear X, My experience talking to you today has unfortunately left me with a very poor impression of the customer care team at United Airlines. First and most importantly, you failed to answer why my ticket, that I rightfully bought and reserved, with no insurance (so there was no chance of canceling on my end), was involuntary downgraded. Clearly United failed to provide a reasonable answer and this leads me to think it is a clear consumer/passenger abuse, JUST because the airlines can do so, given their small yet powerful concentration of market power. It was clearly incentivized due to making that extra margin from my seat having been sold to someone willing to pay more. What will remain with me is your reply to saying “we cannot answer you as to why we overbooked”. Policies as they are remain because of the failure of the DOJ to look into these matters as abuses. While I was forced to accept the unfair refund amount today, I will make sure that if there are class actions and lawsuits arising in the near future with matters relevant to refunds related to overbooking at United, I will be the first to join. Needless to say I will work on investigating this matter moving forward. Goodluck.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2809,Terrible,Terrible. A few items were removed from the baggage and there is no way to get them back as they are held at the origin airport across the country.,AirCanada,trip_advisor,['Reliability']
2810,Family flights Brisbane - Singapore - Dubai - Istanbul and Venice - Dubai - Brisbane,A trip with family where the flight staff were very attentive and friendly. In flight food on trip to Istanbul was average but quite good on the return trip. Flight attendants in particular did everything without complaint and passengers were impressed across the aircraft. Boarding of aircraft was handled efficiently at all airports and flight times were generally adhered to.,Emirates,trip_advisor,['Assurance']
2811,Comfortable and efficient flight,"I recommend the Southwest App, you should check in as early as possible, 24 hours before the flight. That will secure you a better boarding priority. If you are B30 or better you should be able to get an aisle or window seat. Dropping the baggage was was quick and efficient. Staff are friendly and efficient, our flight to Washington National was a bit bumpy but on time. Unfortunately my overhead light didn't work. I reported it to an attendant, later he gave me a beer for free. Sometimes refreshment is better than information. Southwest doesn't sell food on their flights so you need to bring your own.",SouthWest,trip_advisor,['Responsiveness']
2812,Long-haul route: Toronto-Sao Paulo,"I travel every year to Brazil and always with Air Canada from Toronto to Sao Paulo, a 10 hour flight, and it is considered a long-haul route, but time flies fast on board the airplane. It is a Boeing 787-9 (789) with seating details of the Premium Economy: 38 Pitch 	19.5	width 21 recliner seats.",AirCanada,trip_advisor,['Tangibles']
2813,Making extra effort to please customer,Our 1 carry on bag got exchanged in rental car area. we reported that incident as soon as we reach our resort. After calling 3/4 days in a row there was no luck to get our valuables back. Our return flight from Dallas to Toronto we checked our seats at the airport. Some how air Canada lost & found department must have contacted their flight personnel & thats why we got our 4th row business class seat. Instead of row 27 which was originally given by same person. Thank you for kind generosity.,AirCanada,trip_advisor,['Responsiveness']
2814,Great flight but expensive,"Flying first class on Delta is a great experience. The service, food and snacks are terrific, as is the comfort and leg room. The only downside, of course, is the very high price. But since this was such a long flight, we managed to scrape up the money to fly first class.",Delta,trip_advisor,['Assurance']
2815,ATTENTION! ATTENTION!! ATTENTION!!!  AIR CANADA & EXPEDIA IS A SCAM ORGANIZATION - DO NOT FLY WITH THEM,"ATTENTION! ATTENTION!! ATTENTION!!! AIR CANADA & EXPEDIA IS A SCAM ORGANIZATION - DO NOT FLY WITH THEM If you are planning to Travel or Book a hotel, Please do no patronize Expedia. I booked a flight to Travel from Canada to the US on 04/21/2019 and my flight is scheduled to depart at 2:55 PM and arrive at the US at BWI Airport at 4:17PM. I paid $663.59 CAD for the flight ticket and I got to Pearson Airport, Canada at 1:45 PM to check in and acquire my boarding pass to travel. When I got to station 11 for Air Canada Kiosk, The lady that was to attend to me spent about 10 minutes login into her shift and when she finally called me to step forward. She said she cannot allow me to travel because I didn't arrive 2 Hours before my flight. I asked her when is the flight schedule to depart, she answered 2:55 PM and what is the time now, she said 2 PM. I asked so why aren't you not going to allow me to get on the flight, she answered she just won't let me get on that flight. I asked her to put me on the next flight and she said that is scheduled to depart at 8:55 PM, I said that is fine, ill sit in the airport and get on that flight and she said again that the flight is filled up. I asked what about my original flight, she said there is still 16 available seat on that flight but she won't allow me to get on it. She called someone that poses as a Supervisor and they both agreed not to allow me travel. I had a meeting scheduled for 5:30 PM with a client to get a job worth of $7,238 but AIR CANADA STAFF failed to allow me to fly for no reason. I went back online to buy another tick and I see that the flight that is scheduled for 8:55 PM is still available. I called Expedia and an INEXPERIENCED and UNEDUCATED MANAGER kept me on the phone for 3 hours without having any impression to assist me. The first Expedia Staff said he will have to change my flight to the one departing at 8:55 PM but it will be to my expense of additional $105 CAD, I agreed to pay and gave him my credit card details, 2 minutes later the same staff said he cannot change my flight anymore that I have to buy another flight ticket, that the Airline marked me as NO SHOW when I arrive at the airport on time. AIR CANADA AND EXPEDIA insisted that it is stated on their website that I have to be at the airport 2 hours earlier, I told them am I supposed to be monitoring your website or it is supposed to be stated on my Flight ticket or Itinerary? they couldn't answer the question. After 3 hours of wait time on the phone, the Manager hung up on me and I called another lady which was able to assist me to get on the flight schedule to leave at 8: 55 PM at additional charges of $156 CAD which I paid, The Same AIR Canada finally put me on the 8:55PM flight which their said was filled up and i got to the US around 10: 05PM and i was totally exhausted and extremely unhappy because I lost my time, money, business opportunity that I will never recover back because of the negligence of Air Canada and Expedia. They have absolutely zero respect for customers, all they are interested in how to EXTORT passengers. I have traveled to many countries and I have never seen any airline that requires 2 hours check-in time without any notice. I fly many airlines and get a text message from time to time about my flight schedule, checking the time, departure time but in the case of AIR CANADA and EXPEDIA, its a totally different ball game. Please if you are traveling to Canada, DO NOT BUY YOUR TICKET ON EXPEDIA AND DO NOT FLY AIR CANADA. They have so many inexperienced staff that lack professionalism, The Goal of AIR Canada & Expedia is to extort passengers and the way the 2 Air Canada staff treated me shows that they are PURE RACISTS and they have zero tolerance and respects for passengers.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
2816,Great experience,"In the days of no ""extras"" at all JetBlue is a breath of fresh air. Seat back entertainment and snakes. Oh did I mention they let you have the full can of soda???",JetBlue,trip_advisor,['Tangibles']
2817,Voo tranquilo,"Uma viagem no geral bem tranquila, fizemos uma escala em São Paulo, que teve um certo tumulto, devido a algumas trocas de portão de embarque, mas tudo avisado com uma certa antecedência. No avião o serviço é de primeira, tem TVs individuais com jogos e desenhos para as crianças (minha filha de cinco anos adorou ) e tbem programas e jogos para adultos. O bom é que o tempo passa mais rápido assistindo TV kkkkk . O lanche servido também agradou a todos, minha filha comeu tudo (isso eu é que adorei kkkkk).",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
2818,What a Deal!!!,"I purchased my ticket late and ended up with Budget Economy, yes that is group 5. But, in Newark just prior to boarding to fly to Chicago then wait and fly to Sacramento United Representative made me a deal. I waited in Newark and flew direct to Sacramento in First Class. I was compensated with a very health travel voucher and $30 of food vouchers. Thank you, United.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2819,Best American airline I've travelled with thus far ! ,"Since I've discovered Jetblue from Sint-Maarten to JFK, I've literally stopped traveling with American Airline. I love the service on board Jetblue Airlines, the staff is warm, professionnal, snacks are a plus. The staff went a long way to take my mind off of my fear of travelling !",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2820,Got the best Cabin Crew & service ever,"The best thing is the customer service, the cabin crew were all very friendly and nice, also to mention the ground service and checking in, many thanks.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2821,Baggage did not arrive,When I arrived to Vancouver I waited for 40 minutes to be notified that my baggage didn’t arrive to Vancouver and they stayed in Mexico City,AirCanada,trip_advisor,['Responsiveness']
2822,Will definitely fly with Allegiant again,"This was my first time flying on Allegiant. Check in was smooth, their app is very convenient and notified me when I could board. The seats were a bit cramped but for a 2 1/2 flight it was manageable.",Allegiant,trip_advisor,['Tangibles']
2823,Nicht zu empfehlen,"Weil unser ursprünglich bei der Lufthansa gebuchte Flug wegen technischer Probleme abgesagt wurde, erhielten wir ein Umbuchung auf Avianca. Der Flieger, 787 Dreamliner, war in Ordnung, bequeme Sitze in der Business Class. Der Service und das Essen waren dagegen miserabel. Keine Auswahl beim Essen, es gab geschmacklose Ravioli mit Käsefuellung und einen pseudo Cesar’s Salad mit angegammelten Salatblättern. Getränke Service einmal, dann war Schluss. Die Flugbegleiter sprechen kaum Englisch und sind mäßig freundlich. Noch schlechter als das Abendessen war das Frühstück: Omlett mit Gummikaesefüllung mit lauwarmen Kartoffeln, trocknes Brötchen und Kaffee mit Milchpulver. So eine schlechte Qualität erhält man sonst nicht einmal in der Economy Class. Die Auswahl an Filmen ist nicht der Rede wert, Musik gibt es garnicht. Fazit für uns - nie wieder!",Avianca,trip_advisor,['Responsiveness']
2824,Lied about the refund.,"They changed my flight twice. The second flight wasn’t an option for me so I had to book with another airline. When I canceled I was told I’d get a full refund. It’s been 2 months now, countless emails and forms and not a word from them. They straight up just ignore me. $990 flight ticket gone.",Delta,trip_advisor,['Responsiveness']
2825,FIRST AND LAST TIME,"No need in repeating what all the other reviews have stated. Extremely poor EVERYTHING! However, worth mentioning some real safety concerns. Upon return drunk and unruly passenger was allowed to board the plane, sat right behind me, threw up on seat, finally flight attendants realized what they had on hand. They Finally called head stewardess who in turn called Frontier employee from the terminal. Needless to say it took a good 25 minutes to get drunk passenger off the plane. All the while, cockpit door completely open for the entire scene and the duration of the entire boarding. Felt like a twilight zone episode on a red eye flight. AVOID this airline at all cost.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2826,"We had to wait while they fixed some arm rests but, it’s always easy flying with southwest:)","Great as always and you get two bags. The only thing I wish is that all of the plans have USB chargers and that the snacks were better. I feel like there used to be more variety. The Ritz cheese crackers and the pretzels are terrible. I don’t know who decided on that snack. I feel like you can always win with potato chips or those maple cookies. Lol I like peanuts too but, almonds or cashews would be awesome! If it’s allowed.",SouthWest,trip_advisor,['Responsiveness']
2827,The Worst Transatlantic carrier ever.,"Poor Customer Service. Zero organisation when boarding - just one big push and shove. 2 hour late departure leaving London. 3 hour late departure leaving Vancouver. We fly to North America several times each year, this was our first time with Air Canada. We will never fly with them again - ever! A complete shower of sh*te.",AirCanada,trip_advisor,['Responsiveness']
2828,Economic,A basic way to travel for short trips. No frills but it gets you where you need to be for a decent price. Point A to B and friendly staff.,Allegiant,trip_advisor,['Responsiveness']
2829,"hoje dia 30 set,  overbooking é uma prática contrária aos ditames da lei e, portanto, abusiva.","a sujeira ja começa que nao abre ckeckin via internet , chegada 3 horas antespara check - in hoje , seria embarque as 07:14h overbooking em voo g3 operado pela avianca ,essa empresa desonetesta , fim do mundo essa , ficamos em 5 pessoas fora do voo . . voce paga 5 mil reais para sofrer desse jeito tendo compromissos , compromentendo a saude , muito nervosismo. só na justiça.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2830,"Rebooked and now I have 2 departing flights, different airline","My original flight YUL-DTW was supposed to happen today April 4th, but because of the snow it was cancelled. They rebooked us immediately to a Delta flight that was supposedly operating, but when we tried to check-in at the Delta counter, they informed us that the flight was cancelled and we had to speak to air Canada again. We went back to the AC service desk and ended up rebooking for April 5th with AC (they issued us tickets right away). However, I keep getting notifications from Delta that I have been rebooked to a new flight. It shows on their system with a ticket number, and even lets me check in. To add more layers to the problem, my reservation doesn’t show the AC tickets, it still says my first flight is with delta. When I add the trip through the ticket number instead of reservation number, it gives me 3 boarding passes: 2 for me, and one for my partner, all in the same flight. Has anyone had a similar problem? TL:DR: flight cancelled, rebooked first to delta, then to AC. Now I have ticket numbers on delta, and air Canada. Website shows both flights",AirCanada,reddit,"['Reliability', 'Responsiveness']"
2831,NEVER AGAIN!!,Lower baggage weight limit than other airlines. Expensive & many baggage fees. Gave my kindle away.,SpiritAir,trip_advisor,['Responsiveness']
2832,Essence Trip,My friends & I chose a 7:35am flight to return home. The Pilot was visible while we boarded the plane and displayed a great sense of humor during the flight. All crew members were also very pleasant.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2833,Awesome Shot from LAS ❤️,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
2834,You get what you pay for...and then you have to pay for more.,"Would not recommend this airline. I bought this ticket because it was a last minute 70$, so, of course I thought it was the right choice. Get to the airport and end up have to spend an extra 140$ that I had no knowledge of. The staff is alright, working at an airport is stressful, anyways. The cheap price of the ticket is definitely a trap as a carry on is an extra 55$ and you can only bring a small bag or purse for free. Other airlines do not do it this way. Just pay the 40$ extra for a nicer airline, it’ll do you well. Or if it’s close enough and you really want to save money just take a Greyhound, not the top dog experience but definitely saves lots of money. To anyone who reads this, have a safe trip and always remember to do research. :)",SpiritAir,trip_advisor,['Responsiveness']
2835,DELTA AIRLINES SMOOTH FLIGHT,"This is one of my favorite airlines, I love that they have TV entertainment for each and every flyer. The Flight was smooth and arrived in Puerto Vallarta on time. And on the way back it arrived 1/2 hour ahead of schedule. Airline crew are all very nice and make you feel very comfortable.",Delta,trip_advisor,['Assurance']
2836,Taking care of people is #1,"Southwest was great at taking care of us when we checked in and was unable to make it through the airport in time to get to our gate before our flight's takeoff. They kindly put us on the next flight out with no charge, change fees, or difference in price. We were able to relax and have a beverage at the bar before traveling on. It was a major weight lifted to know they had our backs when we needed a small miracle.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2837,London to Dubai,Emirates is a great airline. Easy check in at Stansted. Helpful staff. Plane looked almost brand new. Seating and service couldn’t be better. Best flight I have been on for some time,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2838,"Terrible, don’t trust or depend on United!","Don’t fly with United, they are unreasonable and inconsiderate of others, they have zero respect for you or your buisness. Do not donate a cent to them.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2839,Great service!,Just wanted to thank Delta for their awesome service on our flights back! We were a little concerned about making our short connections but had no delays and made it to our terminals with enough time to still catch our breath! Thanks for your dedication to communicating with customers and providing good customer service!,Delta,trip_advisor,['Responsiveness']
2840,muy bueno,"excelente atención y rapidez, muy recomendado, buen servicio, rapidez en el checking vía Internet. muy recomendada",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2841,DONT'T LET THE FAKE REVIEWS 5* FOOL YOU!!!,"I heard about this airline a lots so i wanna give it a try. I book a ticket from LAX to DTW, and purchased a bag because they said that its more expensive at the airport, so i did. And things happened, i got a fever so i can't make it happen, i emailed the customer service to reschedule my flight or cancel it for credit for my next flight, but i haven't got any respond from them, okay it's fine. Then i tried with the text message support, i had to wait like half a day for them to respond to my message. and guess what? The first thing they said was i missed my flight so i can't get any credit, oh how nice they are. Even the bag which don't need a reservation they still don't want to credit me back. Nice plan, now i know why they have no customer phone line support, they just don't respond you until you flight departed then response you have missed it and keep you money, nice plan. The WORST airline service ever i had to deal with entire of my life, even the airline from some small country they still had a better customer service, please don't. F*ing bu**sh** airline ever remain. Get away from it!",SpiritAir,trip_advisor,['Responsiveness']
2842,Seat selection makes all the difference!,I pre booked the bulkhead isle seat on this flight and it made the 8 hours a lot more comfortable! The A330 has a 2x4x2 configuration so row 18 isle is a great choice. Only one person on he inside so very little getting up and down during the flight. The service was great but the food was not very good.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2843,Can only see one leg of the standby list at a time???,"Hi, I’m on standby for two legs tomorrow. Is there a way to see the standby list for the second leg? As of right now, it will only let me see the standby list for the first leg. But I don’t even want to go on the first leg unless I know I can make it on the second 😅 is there a way to see it for both legs? Thanks!",Southwest,reddit,['Responsiveness']
2844,Air Canada Business Class is the best!,"From the welcome glass of (real) champagne to the attentive service, delicious meals, wine selections, comfortable lie-down seats, I highly recommend Air Canada Business Class for trans-Atlantic flights. However, the only way I could afford to travel in such luxury was saving up my Aeroplan Miles (about 100,00) plus about $500 cash for airport taxes, fuel surcharges etc.)",AirCanada,trip_advisor,['Responsiveness']
2845,No Frills Flying,"Synonymous with Allegiant Airlines, get their card for flight points & priority boarding, no free drink with this card like Allegiant, Frontier may want to think about that. Bring your own entertainment, food, drink, unless you dont mind paying for food/drink(incl.water).",FrontierAirlines,trip_advisor,['Tangibles']
2846,Crooked Air Canada,"We were stuck on our plane for 4.5 hours before take off because they tell us there was ""unforseen maintenance"". When your life is literally in the hands of company like Air Canada there should never be ""unforseen maintenance"", that's why it's called MAINTENANCE. We are denied compensation from these crooks and they are the absolute worst airline I've ever used. What was supposed to be a 4 hour flight turned into a nearly 9 hour nightmare. Below is my reply to the email they sent me, weaseling their way out of the compensation our flight was entitled to... YOUR PILOT 4 times told us on the plane that we would be up in the air in 45 minutes. Then YOUR PILOT told us that SHE was no longer able to fly to Cuba due to the legality of flight time in a single day. I understand the unforseen circumstances you're attempting to weasel out of with, but YOUR PILOT was the one that continues to lead us on. We were trapped on YOUR PLANE for 4.5 hours and not offered a single drink, only a disgraceful pack of mini pretzels that had like 5 inside. The absolute disregard for passenger comfort and safety is mind blowing. I am currently at home stuck in my bed in excruciating pain as I have developed a severe sciatic attack. I was taken by ambulance to the hospital on Tuesday screaming in pain. Before I boarded YOUR PLANE I was doing just fine but being forced to sit in a seat for nearly 9 hours for a 4 hour flight changed all that. Sitting there unable to move or be offered anything to drink my back started to tense up. I dealt with pain my whole vacation and then I come back to Canada only to have the most severe back pain I've ever felt and it was due to sitting uncomfortably for such an extended period of time. I expected this email would say what it did as having a close friend being a piolt with Air Canada, he explained to me your disgraceful customer service on issues that arise. It was YOUR PILOT that lead us all to believe we would be flying out in 45 minutes and THAT is the fault of Air Canada. Because of your disregard for passenger comfort I am now being forced to deal with months of sciatic pain that has already cost me $500 in medical expenses and will be several thousand more before I am healed properly. This answer is pathetic as is your customer service and there will NEVER be another flight I take with Air Canada. I will also be making it known across social media platforms and reviews how horrible this experience was.",AirCanada,trip_advisor,['Responsiveness']
2847,"AC881, flying from Paris with non EU Passport","Great flight - first time from Paris. We had good time as we stayed in the Terminal overnight day before. The Terminal seemed pretty easy to find your way around. However, was surprised when we had to line up (probably for 30mins) to have our passports viewed in detail. Have not had that on leaving before and it was a good thing we had good time. Zero people at the EU line and a BIG line-up at the non-EU (Cdn passport). Good lesson for us... third time on this trip to Europe we have wasted good time in Non-EU lines - it is painful! Need to renew my British Passport and get over anger about Brexit!",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
2848,Poor quality and service,"Not at all a great experience. Dinner was served shortly after takeoff, and was okay even though the portions was small. Beverages was served at the same time. First 6 hours later beverages came again, together with the worst breakfast I have ever had on an airplane. A small youghurt and a dry and cold crossaint. An elder man besides me asked for a cup of coffee, but was told they didnt have more, and they could not make more because we would land in 1 1/2 hour. We sat in the first third of the flight, so not many could have gotten their coffee thos morning. Not impressed by either service or by quality",AirCanada,trip_advisor,['Responsiveness']
2849,Good experience!,"I was very pleased with my flight with Emirates, the staff were friendly and polite and the entertainment was up to date with a good selection of films etc. I had to cancel a return flight and my refund was paid 3 days before my flight was due to depart, very impressed.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2850,WORST TRAVEL NIGHTMARE EVER,"This was our return flight home on Monday 5/16. We arrived with 55 minutes before flight scheduled departure. The kiosk stopped in the middle of printing our tickets/boarding passes. We waited in line and spoke to rep that took oru checked luggage buy refused to print our missing ticket because her screen showed it was printed. I had to go get my husband who had walked ahead up to security (it took him longer due to tumor on his tailbone) so he came back down and got her to print the ticket. When we finally got up to security again, they announced our flight was already boarding? We were already upset and now frantic with only 20 minutes to get to the gate, and security stopped us and took everything out of our carry on due to a curling iron!!! We heard last call before they were done so we ran about a half a mile to the gate, and arrived 5 minutes before departure. Turns out the pilot decided to leave 12 minutes early! I don't understand how when not everyone was on board that was checked in! And we weren't the only ones. So only 1 flight daily to Tampa, we had to wait until the next afternoon, with only what we had in our carry on bags because our luggage didn't miss the flight! I called spirit and they said we HAD TO GO BACK AND GET HELP FROM THE RUDE REP AT THE AIRPORT! They charged us for 3 more tickets, at a reduced rate and we had to get a hotel room. My husband didn't recover from running for nothing for 2 weeks. They never refunded our money, nor the travel insurance we had because spirit would not admit it was their fault we missed the flight! So in total, the delay cost us an additional $1600 in room, tickets, missed work etc. I tried 4 times to reach out to spirit who said they were sorry for our inconvenience but they clearly were not. The only thing they offered was future flight credit of $300. lt took me 5 months to stay calm enough to write this review, I hope whomever reads this will think really hard before buying a ticket from them. I will never forget the worst customer service experience and the biggest waste of money of my 52 years living. All caused by their unwillingness to help at any point in our return trip. HORRIBLE",SpiritAir,trip_advisor,['Responsiveness']
2851,fly cheap to smaller airports,The flight & airline are fine for discounted prices. I choose to fly Allegiant Air because it's a direct flight for me to smaller cities. It's a basic no frills airline but gets me to where I need to be.,Allegiant,trip_advisor,['Tangibles']
2852,Ok but nothing special,"Flew on EK12 and EK9. Upper deck A380 there but due to a change of aircraft lower deck home. Both flights were pretty unremarkable. Journey was comfortable enough and IFE was pretty good. One meal and one snack were served during both flights. Wine offered with meal and drinks served with snack (no offer of alcohol with snack on return flight). On the return journey, juices were brought on trays but on neither flight was another drinks service offered. Pretty poor for 7 and 8 hours flights. To be honest I expected more from Emirates. I would probably choose a different airline next time.",Emirates,trip_advisor,['NA']
2853,Horrible delay!,"Delayed 3 hours for maintenance, then sat on the plane for over an hour waiting on the log book to actually depart. A man left man because of the wait and demanded his bag from below so we had to wait additional time for them to get his bag off. Ridiculous and I won’t be flying with Jet Blue again!",JetBlue,trip_advisor,['Reliability']
2854,Flight was Great,The Flight Attendants were great! Flight was non stop and I had the front row because of my height. Pilots gave us a smooth and on time flight both ways.,Allegiant,trip_advisor,['Responsiveness']
2855,Terrible customer service...... failed 3 out of 4 flights!!,"My family and myself had several unsatisfactory experiences on our recent flights with Jet Blue. 3 out of 4 of our flights were delayed or cancelled (some with no explanation!). On the departure portion of our trip the second flight was cancelled and rescheduled for the following day without reason.We went to the gate area to await our departure and found a sign saying 'Flight Cancelled'. There was no Jet Blue representative at the gate to speak with. We questioned a Jet Blue/Security person in the area and asked where I should go as our flight was cancelled. We were directed to go to Ticketing, which was never found, as it was not actually ticketing but rather the Help Desk that we were redirected to. After standing in the line for an hour one of the Reps at the Help desk announced that anyone in the line on our Jet Blue flight should leave f the line as nothing could be done due to the fact that the original flight was still on the computers and there was not yet a new flight. We waited just outside of the Help desk for an announcement- No announcement was ever made so I, as well as the other passengers, made the decision to get back in line. We waited in line over 3 hours before speaking with someone. Our representative was very helpful (many other customers did not receive satisfactory assistance) and arranged for a flight the next day. I was traveling with family and they had been rescheduled for a different flight time than my rescheduled flight. As we had young children (ages 3 & 10) we asked about a hotel voucher. We offered to share a room together- thus saving Jet Blue having to supply 2 rooms. The following day when we returned to check in for our rescheduled flight the check in kiosk did not recognize that all the luggage had been paid for (from the cancelled flight). We opted to pay a second time so as not to have to stand in the excessively long line!! On the return leg of our journey we received an email shortly before we were due to head to the airport to catch the first of our 2 flights notifying us that our flight was cancelled and had that we had been rebooked for 2 days later.There was no reason for this cancellation and we were left stranded in Burlington, obviously expected to pay out of pocket for another two days. Due to the extended delay we decided to contact Jet Blue by phone but were unable to get through, so we took a taxi to the airport and spoke to a Jet Blue representative. We questioned why a 2 day delay, weather first day, flight fully booked the second day. We returned to the hotel in which we had stayed and asked to have a room for two more days. I assumed if I submitted my hotel receipts I would be reimbursed for one of the days as the delay was not due to weather but rather the lack of flight availability. On our rescheduled departure day we once again tried to make our way home. The first of our flights left on time, however we once again we experienced issues with another Jet Blue flight. We boarded the flight, which was then grounded due to a mechanical/technical problem onboard (I understand safety is a priority, and I would rather be safe than sorry, but seriously how many issues can one airline have!). We finally made it home, 4 hours after our scheduled time. We were due to get home on the Tuesday but fix not make it home till the Friday (the plane arrived at 2am)!! When I contacted Jet Blue to ask them about reimbursement for out of pocket expenses I was told they did not do that and that is what travel insurance is for!!! I understand that an airline cannot be responsible for weather delays- but we were cancelled for 2 days and were told by the gate representative that the reason we could not get out the second day was due to the flight being full. I feel that the airline should have to cover some of our out of pocket expenses (they have issued me a service credit of $125 (which doesn't even cover 1 night in the hotel. The money has also been put into a jet blue travel bank which I cannot access and when I try to contact customer service they never respond! I have made several attempts to contact them by email but my emails have gone unanswered/ignored.What has happened to Jet Blue service!!??They quote ""We feel that we have assisted you with fairness and to the best of our ability."" I do not feel the same!",JetBlue,trip_advisor,['Responsiveness']
2856,Bumpy flight but great service,I have used United a number of times and my outward journey from Edinburgh was not great but the return was much improved so have chosen to review the better flight. On the back of bad weather we flew through more turbulence than normal but still felt relaxed although had to hold my drink to stop it spilling everywhere! I’m a relaxed flyer but with the conditions when they were allowed I thought the flight attendants were friendly relaxed and supportive of those not as comfortable with the turbulence. Food was good they were good at offering drinks and snacks again when it was possible,United,trip_advisor,"['Assurance', 'Empathy']"
2857,Do not fly Emirates,"I purchased my tickets in January to fly in June. Paid an extra $200 each way to and from Dubai for an extra legroom seat. In Sydney, 4 days before the flight i received an email saying my seat eas changed to a normal seat. NO apology, NO offer of refund. After 2 long phone calls i got the seat i paid for. On the return flight, i went to my seat to find it had been changed again to a standard economy seat. NO notification, NO apology, NO refund. NO alternative seat. Now in Consumer Affairs to get my money back. This is fraud/stealing. What a disgraceful airline. NEVER, NEVER again",Emirates,trip_advisor,['Responsiveness']
2858,Can't go wrong with JetBlue,Had a great experience with JetBlue. Love being able to choose our seats (and not have to pay for them) ahead of time. In-flight service (a full can of soda! a snack!) is such a pleasant surprise compared to other airlines (ahem...Frontier...ahem SPIRIT) that literally nickel and dime you for every.single.thing.,JetBlue,trip_advisor,['Assurance']
2859,First time flying JetBlue,I'd never flown JetBlue before. Everyone told me I would love it. It was a good experience and I would fly them again. Love that their Caribbean flights change in FLL and not MIA. Snacks are better and their wi-fi actually works. Love the Direct TV in real time too. Seats were ok and there was plenty of room. Only bite was I have no status with them so boarding last is a crap shoot for overhead bins. I got lucky on all 4 flights. Did not like that i had a 5.5 hr layover in FLL on the way home. Beat feet off the plane once it landed to get through Immigration and Customs (thank goodness for Global Entry). Had to pay $75 change fee to get on an earlier flight. Had 1.25 hrs from when first flight landed until earlier flight. Jet Blue could have offered me that flight instead of making me pay the $$. Will know better for the future.,JetBlue,trip_advisor,['Responsiveness']
2860,"LOST BAGGAGE NO TRAVEL WITH FRONTIER, BAD EXPERIENCE !!!!!!","I traveled from Atlanta to Tampa, registered my suitcase, I have my registration number, I filed my claim when leaving the plane and did not see my suitcase on the strap, I have been trying to communicate with them every day and after a week I still have not received response from them, not a return call. My suitcase is lost and no one knows where it is. I have valuable personal items and no one answers me for that. Bad experience, do not fly with this airline.",FrontierAirlines,trip_advisor,['Responsiveness']
2861,The worst nightmare ,"It’s not recommended at all . One of the worst flight ever , very rude customer service The cancel the flight after waiting for long time at the gate , it was a nightmare. Air Canada is the worst airline in the world 0 customer service and they don’t even care about people .",AirCanada,trip_advisor,['Responsiveness']
2862,AMAZING SERVICE,Basic ticket purchased in Nov.2019 for holiday celebration turned into a family emergency mid Dec 2019. Despite CRAZY 2019 holiday travel conditions Delta employees helped to easy my sad-traumatic holidays when my flight was delayed 3x messing up all connecting flights. Delta employees efficiently managed all changes WITHOUT charges. Delta Employees take care of EACH individual no matter the fare purchased. Also experienced OUTSTANDING service during hurricane Dorian. Delta Airlines is the BEST service all around - ticketing and inflight service.,Delta,trip_advisor,['Responsiveness']
2863,Ultimate Rip Job,"Gave it a 1 because it won’t let you rate a negative 10. Scam, from booking, to customer service, to in flight services. The FAA should revoke their licenses. Ultimate rip job. Don’t use them. Hopefully, they’ll go out of business.",FrontierAirlines,trip_advisor,['Responsiveness']
2864,Case 02969820,Racist airline. Travelled last year from DUS to ATL. I would never travel again with them especially international route. I am a colored person and singled out by white staff member while other German white folks can pass thru smoothly. I went to Germany for a one day executive company meeting and Delta white staff member at DUS airport do not believe that company send me to Germany for a one day meeting (she was thinking i have a hidden agenda). Be careful with Delta when you travel international routes with them especially when you are non-white person. Only response I receive was the attendant did not recall this incident and doing her job. I have travellied with American and United from Germany several times but never had this bad experience.,Delta,trip_advisor,['Assurance']
2865,Great As Usual,"I have great luck with this airline. The staff is typically friendly, the planes clean, the flights on time. I like United and will continue to fly this brand.",United,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
2866,Always a great flight with fantastic support on Southwest Airlines!,"Easy check in, baggage check and boarding. Friendly help along the way every time! Love Southwest Airlines no matter where I am going!",SouthWest,trip_advisor,['Responsiveness']
2867,Thank you Delta,"Delta did an amazing job on our flight. It was only about 50% full. They kept the middle seats open unless like us you were flying with your family. Our son sat in the middle seat. As you board they give you a Purell wipe for your seat. They advised everyone to wear a mask and would not pull away from the gate until everyone did. During the flight they give you a bag with water, purell, and snacks. We did not eat on the plane as you would have to take off your mask to do so... During the flight they asked people to keep their masks on. I felt safe and comfortable.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2868,not so nice,"all electronic screen are removed. You need your own gear. I bought the ticket well in advance -however, my wife and I were separated and both put in middle seats 4 rows apart for the 8 hour flight Lisbon to Toronto We were on the road and couldn't get seats until 4 hours before the flight took off",AirCanada,trip_advisor,['Tangibles']
2869,Delayed flights AGAIN,"I will NEVER fly with Southwest Airlines again. Our trip was flat out cancelled when all of the 737 debacle happened. Not their fault. They kindly gave us an $800 flight credit to use in the next year. We saved it so that we could go and see family over the holidays. I booked it 6 weeks ago so I could get the times I wanted. Got 2 text messages this morning delaying the flight to Dallas so that we missed our connection to Amarillo. Had to re-book and now we lost a day of time with my family. We had to get a hotel room in Amarillo because we are getting in so late and had to delay our car rental. The customer service lady was extremely rude and really couldn't care less. Oh and to add to it - I refreshed the flight information on the southwest website. The flight time was changed back to a good time where we could have made the connection, but by the time I called they had already sold all of the seats. I guess we should have risked it and just gone to the airport hoping that something would work out. Southwest offered nothing, not even an apology for the missed time and extra money we had to spend.",SouthWest,trip_advisor,['Responsiveness']
2870,Excelente servicio,"Fueron muchas horas de viaje. El único inconveniente fue que en Buenos Aires tuvimos un retraso de 3 horas dado que tenía un problema mecánico y teniamos escala en Lima, nos esperaron y todo siguió normal. La atención de todo el personal fue super correcto.",Avianca,trip_advisor,['Reliability']
2871,Frontier Should Be Shut Down,"This is the worst airline you could possibly choose to fly with. Their flights are always delayed. If you are traveling with a minor and do not pay the extra money to select a seat, their “system” won’t give you seats together. Customer service is non existent. The FAA should shut them down. I honestly don’t think there has ever been a worse airline.",FrontierAirlines,trip_advisor,['Responsiveness']
2872,Southwest is awesome!!,The flight was on time and landed a little ahead of schedule. The pilot told us we were going to run into some weather in TN and that he would do his best to get us around it and that he did..... We never felt one bit of turbulence all the way home to Dallas. The flight crew was amazing as always on Southwest.,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
2873,"Stranded in Bozeman, Montana by Southwest!","A recent trip out west to Bozeman, MT I used Southwest Airlines; both coming and going I had to connect in Denver. On the return I found at check-in that my flight was canceled due to weather in Denver. Automatically they rebooked my trip two days later with the same flights. Instead of keeping my flight from Bozeman to Denver they canceled the whole trip to avoid me being stranded in Denver with them being require to-put me up in Denver as trip interruption. I was told by the SW representative at the counter Southwest would not compensate or provide me with longed as the trip was canceled at my starting point. The Bozeman airport is in Belgrade, MT a few miles west of Bozeman. There were no hotels around the airport; there was nothing around the airport. After finding there were no alternative flights out; another Southwest representative help me by booking me to Denver, on the same flight I was originally booked, then on the next day to St. Louise and another flight to Philadelphia. I was responsible for my hotel and meals as this was considered a rebooking and two different trips. I was able to book a room via Priceline for a room in Denver with airport service. The issue was Southwest avoided any cost by just canceling the whole trip. I was luckily to have the second representative, Joshua, to help me figure out how to get home, although it took me two days. Southwest did text the cancelation however I was in areas with no cell service. The counter representatives need better customer service training.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2874,"fCheaper than Peoria,Illinois","Price was cheaper than flying out of Peoria, can book flight out of Peoria Airport - they flight back on Sunday (unlike Peoria Airport is on Monday)",Allegiant,trip_advisor,['Tangibles']
2875,Horrible.,"It was embarrassing, the seat went down about 10cm, even less than economy class. The dinner was so bad that I couldn’t even eat it. Horrific. And a robbery paying several hundred dollar more than economy for absolutely no difference. Never again.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2876,GARBAGE EMPLOYEES,The personal is extremely rude and has zero respect for customers. They talk to people as if you are stupid and refuse to help. I wonder if they realize they have a job because of the new flyers to Frontier. I'm sure once you've flown once on this airline. You will realize how amazing the other airlines actually are and never use them again. Please put your people through additional training on how to treat people,FrontierAirlines,trip_advisor,['Assurance']
2877,lost luggage,"My luggage was left in Louisiana, I inquired about it once we got to Detroit and followed up with a lost claim. Still haven't received my luggage and after many phone calls and inquiries I cant get an explanation of why it cant be found. So, what do they do with the lost bags? Do you have your own baggage dumping grounds? There cant possibly be that many lost or unclaimed bags that someone cant figure out where it goes. I feel all my personal items are just nothing to your airline. Not all things in my luggage can be replaced. This is not that hard to figure out, it seems like its just a bother to your employees to find my luggage . I will never fly Spirit again. Once again what do you do with the luggage never returned? Free for all or do you have your own luggage /garbage dump?",SpiritAir,trip_advisor,['Responsiveness']
2878,Airlines on Time but the seats are small,"Although the Flight was on time the boarding process is archaic, if you are lucky to get your seat the overhead baggage compartments are packed tight with luggage. The economy seats are about 1/3 the size in the width of the seat which makes it very difficult for someone who is 6'2"" tall to sit comfortably. Bring back the regular seating PLEASE.",United,trip_advisor,['Tangibles']
2879,A melhor companhia,"A companhia tem aeronaves mais espaçosas, conta com um entretenimento principalmente para crianças q assistem desenhos e jogam durante o vôo. Dão lanche durante o vôo e o atendimento é excelente. Pra mim é a melhor",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
2880,First time on Air Canada,"Loved being able to get my boarding passes online! This is the first time I’ve ever done this and their process was easy. One leg of our flight was delayed but the staff kept us informed in a timely manner. My vegetarian meals were actually very good! The seats and legroom, like all carriers, were very uncomfortable- and I’m only 5’ tall and mildly overweight!! The price was fairly reasonable- we did stumble on a sale. We will definitely use Air Canada again!",AirCanada,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
2881,Vôo tranquilo,"Gostamos de tudo, exceto pelo fato de que paguei uma taxa para levar a minha filha de 1 ano no colo e não recebi nenhum lanche para ela. Gostaria de saber também se, em caso de emergência, haveria máscara de oxigênio para ela, já que não estava ocupando um assento. Achei falho o atendimento quanto a isso.",Avianca,trip_advisor,['Empathy']
2882,5 delays out of 6 flights so far,Worst airlines on the planet! 7 hour delay... 4 hour delay! Changed gate 3 times!! Just the worst airline experience so far!!!,Allegiant,trip_advisor,['Responsiveness']
2883,I love this airline!,"I always check w/ Southwest flights 1st. Everything from reservation process, notifications via email, to destination has been excellent. The employees are friendly and accommodating - very refreshing! While I rarely have to check bags, my college children can, when coming home for extending time frames at NO EXTRA COST!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2884,Flying High,This flight was comfortable and I enjoyed being able to watch the flight pattern on the monitor to see what state and cities we were flying over.,Delta,trip_advisor,['Tangibles']
2885,0 stars if applicable,"Please save yourself a headache with this airline. My sibling had to pay $99.99 for her carry on bag when she usually pays $0. So she thought she better pay online for that carry on because it was cheaper $60. Nope not on this airline. They still charged her the remaining of the money. I'm so irritated just writing this review. Coming back home there was a 4 hr delay. We were supposed to depart from Chicago at 10:10 am to be back home at 12ish. We didn't leave until 3pm from Chicago. This airline is a complete joke to customers. They offered a $50 voucher because of the delays but here's the catch you can only use it to fly again thru them COMPLETE NONSENSE!!! I DO NOT how this airline still exist. They're employees are completely rude. We asked why did my sister have to pay an additional fee for her luggage and the lady said ""you payed online we have different prices at the airport"". At the security area we were told to remove all jewelry than the guy tells my husband ""stop being idiots listen to me you don't have to remove your necklace "" excuse me. I don't have patience for people like that. I wish that airline would seriously consider hiring people that care about customers but instead they're here. One of our traveling agents was quick to judge us. Rude as heck. To say the least this airline can keep their $50 voucher it is a joke! I have calmed down a lot since this whole crappy service. Don't waste your energy on this company. Safe yourself!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2886,Flexibility is key!,I was able to change this flight four times for no cost! I really love the flexibility of Southwest. I will continue to book all travel on this airlines,SouthWest,trip_advisor,['Responsiveness']
2887,Very smooth well organised flight,We flew Air Canada for first time recently and could not falt the service and professionalism of staff. Ample room for your legs in a comfortable seat. Food was better than 5 other airlines I have flown with. Staff were constantly walking the isles offering water. Staff were busy but took time for smiley conversation with passengers. In house movie choices were excellent. The toilets were clean.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
2888,Best airline I have ever travelled,"The breakfast was delicious and the seats were extremely comfortable so i could sleep painlessly. The service was also great and the air hostesses were very kind. Also, there were lots of things to do on this flight and there were many movies on quite large tv screens.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2889,comfortable flight,"Everything about the flight was good - staff was attentive and friendly, snacks were abundant, seats were comfortable and the TV channels were good. I love flying JetBlue.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
2890,Flight attendant,It was first step to Traveling to Canada being in an airplane and my seat wasn’t comfortable right in between two people. I had a small side bag with me and male flight attendant came to me said “sir put that bag down under the seat” with an attitude. I felt bad because he didn’t say nicely. A guy with an attitude has a weird looking hair style(believe his name was Jino). All flight attendants are usually very nice. It was very unexpected. Bad experience with Air Canada,AirCanada,trip_advisor,['Assurance']
2891,"Allegiant lost my ticket for the third time, cancelled my flight, and didn't notify me",Now I'm out $330. Fuck this airline.,Allegiant,reddit,['Responsiveness']
2892,Average,"We've been flying with JetBlue for several years now. They are consistent in their service, however, recently they have raised the price of checked baggage. Overall, we will continue to use them if they have service to where we are flying.",JetBlue,trip_advisor,['Tangibles']
2893,By far the worst with customer service and rescheduling flights post-COVID,"United Airlines currently has over $2700 of money used on flights for 2020 that have to be rescheduled due to COVID. Wait times on the phone have been anywhere from 1-2 hours every time I call. Twice I've called and after getting through, the line gets immediately disconnected before I can provide a call back number. I have been unable to book using credit or refunds online because they are making it extremely difficult to rebook. Our flight to Japan is getting cancelled due to travel restrictions but United is only allowing the credit to be used within 7 months after the date of departure while there's still no estimate on borders reopening. United and all other major airlines have been bailed out by the government but don't allow us to reuse our credit and have almost doubled the price of some flights to both domestic and international destinations. It's criminal. Call your congressman or congresswoman to make sure that the airlines are validating your money that they already have from 2020 for any flight within their start alliance",United,trip_advisor,"['Responsiveness', 'Empathy']"
2894,Wonderful flight,"The flights to Dubai are on the A380 so boarding the plane can take a while but once boarded the experience is excellent. Seats are comfortable, meals & service are good. Take off & landing smooth, cabin crew great.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2895,Trip ruined and Wanting me to pay fees for their mistake for cancelling on us,"the worst experience and the worst airline I have ever dealt with. my family and I purchased our tickets way before the planned departing date to see family for christmas. Today which is the day before the flight that is supposed to leave at 6 am. I completed checked in and were ready to reserve a taxi when I received a notification that our flight was cancelled . Immediately, I called the customer service. They just hang up on you without any resolution. Attempted for 2-3 hours and each time, i spoke to a different agent and having to tell my story from the beginning . their solution is that there were no flights on December 24 and 25, that they were able to find alternate flights for 500- 600 $ difference each. my other option was to get either a voucher that i would receive in the mail ( may be) in weeks so I cannot use the refund to purchase new tickets and the BEST OF ALL, They would charge me $99 for each ticket if I wanted to have a partial refund for THEIR MISTAKE. THIS IS the last option I had before the supervisor hang up on me.I hope that they get penalized for such actions. now our trip is all ruined and we have to cancel a rental car, hotel and other plans. I am demanding to have a full refund and I will never fly with Frontier",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2896,Allegiant Flight St Pete to Memphis,"Flight was fine, it was the ticket agents/gate agents and flight attendants that were just AWFUL. No, they were ALL NASTY. No one had a smile on their face, not one spoke to passengers as if they were glad we were there! They sure could use some Customer Service training from maybe Chick-fil-A!! Watch your carry on baggage, it is a huge selling point at the gate! They are definately looking for extra revenue by forcing passengers to pay for their bags when they fit into the guide!!",Allegiant,trip_advisor,['Assurance']
2897,No Response,It was a trip to Vegas and I wanted to upgrade our seats and the minimum price to bid was more than I paid for ticket.They use a bid on upgrades so the highest bidder gets it I guess. Also the flight was on Nov 11 and sent in a request for them to upgrade a Veteran on Remembrance day and they still have not replied. I will drive instead of using Air Canada if necessary.,AirCanada,trip_advisor,['Responsiveness']
2898,Great experience!,"Spirit is a great airline with great staff who are friendly out going and provide great customer service, they also have a great sense of humor.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
2899,airline travel with extras,I was completely amazed at how many amenities were included on this basic fare international flight. They fed us really good hot food and passed out hot towels twice during flight. Plus a snack. Plus a sandwich. Plus ice creams. Plus any thing you wanted to drink..like wine or beer throughout the flight. Yes this was economy basic farewell!! Very impressed considering I usually fly domestic and get nothing. Not even water. One thing though..$60 per checked luggage each way was very extreme and also unexpected. Also free tv movies on individual seats was great.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
2900,Perfect Flight,"Wonderful, flight & service. We even were able to see the Alps & quaint villages which was so very exciting. I would highly recommend United. I usually fly with them.",United,trip_advisor,['Assurance']
2901,JetBlue Two Fly?,"m a recent breast cancer survivor celebrating being cancer free.  My dearest friend was getting married in Barbados and invited me to be a bridesmaid.  Since I underwent chemotherapy and radiation last year, I decided to agree to join my friend on her special day and invited my entire family to join us.  My husband, babygirl (Sanaa) and my parents decided to meet in Barbados to celebrate my great health, friend’s wedding and my daughter’s 2nd birthday.  We shared the news with our other friends and everyone was excited. Prior to booking our trip and confirming our travel dates, I called Orbitz to discuss the trip and during that conversation the representative stated my daughter will not require a full price ticket because she turned two while we were on our trip.  I was instructed to book our airline travel and we would only need to pay the taxes and fees for our daughter.  I needed to arrive at the airport at least 2.5 hours early to process the Sanaa’s ticket. As per the information we received from Orbitz, we arrived to LGB airport early to check-in for our flight.  We proceeded to present our passports and weigh the bags. To our surprise, the Jet Blue counter agent informed us that we are not able to check-in!  She called a colleague over and the two of them stated that since my daughter’s birthday is the Saturday (10/20) when we were scheduled to return she needed a full fare one-way ticket from Barbados to Los Angeles.  They said we were told incorrect information and they were not able to check us in for our departure flight because their system did not process Sanaa’s return flight.   Shocked and completely sobbing, the counter agents were trying everything to provide a solution.   At one point, they quoted a one-way flight for Sanaa would cost us $800.  Leann (our JetBlue angel) spent 30-minutes on the phone with Orbitz’s customer service but they only apologized and said they didn’t know what to do. Leann then called JetBlue’s customer service to see if they were able to honor the cost of the one-way flight at the time of purchase of our ticket.  That is when they discovered they could not adjust or modify the reservation because it was a ‘bulk’ rate and they couldn’t separate our outbound ticket or do anything for us.    After 1.5 hours, we relieved that we were going to miss our flight and arrive late to Barbados and miss the wedding rehearsal and welcome.  By the grace of God, our flight ended up being delayed over an hour.  JetBlue was so compassionate and customer focused, they we were able to finally check-in and adjust our return to Friday vs. Saturday. The impact of this errored information was tremendous but thanks to JetBlue it lightened the impact.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2902,Grata surpresa.,"Viajar com a Avianca para NY foi uma surpresa agradável. Realmente há mais espaço entre as poltronas na classe econômica e os comissários de bordo são extremamente educados e atenciosos. A comida a bordo é bem simples, mas estava gostosa. As opções de entretenimento a bordo são bem variadas. Como saímos do Rio, viajei com meu marido, fizemos conexão na ida e na volta em São Paulo. A equipe dos voos internos não está tão preparada como a dos voos para NY, mas nada que prejudicasse a viagem. O único senão foi o descaso da Avianca com nosso contato sobre o e-mail recebido enviando nossos cartões de embarque. Tanto na ida quanto na volta recebemos e-mail onde constava que nos voos para NY estávamos na classe business. No voo da ida, entramos em contato com a equipe de terra, mostramos o e-mail recebido e perguntamos sobre algum programa de upgrade. Fomos informados secamente para desconsiderar o e-mail por se tratar de um equívoco. Encaminhamos um e-mail para o sac da Avianca que foi ignorado. Qual não foi a nossa surpresa quando no e-mail que encaminhava os nossos cartões de embarque para a volta, novamente constava que estávamos na classe business. Em nenhum momento pretendi receber por algo que não paguei, mas acho imperdoável um erro duplo dessa natureza, mesmo após termos relatado o ocorrido a equipe de terra e reforçado por e-mail. Este tipo de equívoco compromete a imagem da companhia.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
2903,Worst airline ever with lying staff,"I flew from Boston to Philadelphia with this airline and had the worst service ever. Once I landed in boston I had personally re-check my luggage and My luggage never arrived to Philadelphia. I filed a claim for lost luggage and Jet Blue employees tried to blame me for their mistake and saying that I had never re-checked my luggage. Days after I landed in Philadelphia, their staff is still unable to give me any information or even confirm that my luggage was submited for a re-check in Boston. Their customer service is terrible, their staff keeps lying and until this point they are still unable to provide me with any information on where my luggage is- only thing the keep saying is that my luggage was never scanned after being subbmited for a re-check. I fly a lot during the year with many different airlines and Jet blue has the worst customer service ever. They are a shame to all US airlines with their lying and incapable staff. I do not reccommed using their services ever. They have lost my luggage, they are unable to locate it, their customer service is a complete disaster and they hire liars and possible thiefs. My bag contained very valuable items and they are not willing to compesate any of it and they are not even willing to call Boston airport and check where my luggage went. I will never use their services again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2904,"On time, great check-in and updates, great price","My check-in and customer experience is always great with United. This flight was on-time, pleasant and the meals were actually good :). That being said, some of the older flight attendants definitely get grumpy quickly and create a less welcoming environment. Overall a great flight at a great price.",United,trip_advisor,"['Tangibles', 'Assurance']"
2905,Ripped off at every turn,Flying business class from Europe to Canada. Wanted to change the date of my return trip. Air Canada agreed but only after advising that the cost of the flight would double. What a rip off. Already paying a premium price only to get treated like crap. Looking forward to flying on WestJet to Europe,AirCanada,trip_advisor,['Responsiveness']
2906,Will only ever fly with Air Canada,"Honestly, I've never had a bad experience with Air Canada and I've been using this airline to travel for 3 years now. The staff are friendly and helpful, and the in-flight entertainment and food is good as well. I did have to cancel one flight in the past, but I was given a travel voucher which I used to rebook another flight in the future. I've had bad experiences with other airlines in the past, so I will only ever travel with Air Canada from now on!!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
2907,Didn't inform about our flight being canceled,It would've been nice to know that our flight was going to be canceled! It's frustrating that we wasted time and gas to get there. There should've been an email informing us. Even when we got there the online it said it was still on time.,FrontierAirlines,trip_advisor,['Responsiveness']
2908,So so service,"First time in Delta, they said full flight an not enough room for luggage. After they got enough people to leave bags with baggage claim we left bur sat on runway 15 minutes first. Those with earplugs got to watch a movie the first 39 minutes until we were offered earplugs for purchase at $2. To watch movie. We got a cup of soda and cookies, They walked by with food but not sure if that was only for those that prepaid or they just skipped our side of plane from rows 23 on. Landed 15 minutes late and people were rushing to meet connecting flights. We had 40 minutes ourselves to get to next gate. We got off of a cruise ship at 8:39a in Seattle that booked us on a 2pm flight that got us to final airport at 10pm, so long day but no major concerns.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
2909,One of the Worst airline,"My recent travel experience from Punta Cana, Dominican Republic, to Toronto with Air Canada was disappointing. The seats were uncomfortable, and the staff provided minimal service, offering only water throughout the flight. To add to the frustration, the connecting flight from Toronto to Ottawa was delayed by 4 hours, with no clear explanation or compensation provided. Overall, this was one of the worst travel experiences I've had. I would recommend exploring other airlines for a more pleasant journey.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
2910,Great Service,I had a great experience on my flight from Hong Kong to Dubai due to exceptional service from the onboard crew. There was a diverse crew from all backgrounds and regions of the world which made good conversation during my layover in Bangkok. The staff were always friendly and attentive and would like to especially thank steward Mr. Zakaria on flight EK384.,Emirates,trip_advisor,['Assurance']
2911,Poor excuse for airlines,Poor excuse for airlines! We traveled to Europe from the USA over 3 days. First day the flight was canceled. The second day the flight was severely delayed and we missed our connecting flight. We spent over 24 hours at the airport. My 6 year old had to sleep on the floor. No blankets nor water was provided. United Airlines were not interested at all.,United,trip_advisor,"['Responsiveness', 'Assurance']"
2912,WORST AIRLINE,my flight was canceled at 11:15 and moved to 1:09 for starters than they have us board to get on the plan but have us wait at the plane door for 45 minutes to tell us they are having plane problems & then they are missing crew members. pilots complain everybody who’s been waiting 4 hours is complaining . Then I try to cancel my whole flight and they say I can’t get my checked bag it’s going to Vegas regardless if I’m going or not! Can’t even give my luggage ! So if I had an emergency the airlines gonna keep my luggage never again will I fly with them or spirit !,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
2913,Might as well not have customer service.... Only use if you can literally not afford another flight,"We arrived over an hour early for our flight and checked in. Check-in people said we should have no issue with our flight. Baggage was checked and we went through security. Security at Hartsfield took 40 minutes, and we arrived at our gate about 10 minutes before boarding. We were informed however that the plane had left 15 minutes earlier, the next best flight they had was to Fort Lauderdale and it didn't arrive till 10:53 PM. This flight was to see our Grandmother who had suffered a stroke and been admitted to hospice the day before so time was of the essence, not to mention fort Lauderdale is nowhere near Tampa. They said the best they could do was offer this new ticket as they have a no refund policy. Now fighting them through VISA account to deny payment for fraud as they sold me a plane ticket for the wrong time, and I did not get to take the flight I paid for.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
2914,Great service on Jetblue Boston to Richmond,"Great convenient flight on Jetblue between Boston and Richmond this weekend. The staff both ways were super nice, the pilot communicated regularly, and we made record time after a short delay in take off. A very easy flight although the terminal at Logan is terrible, hope they finish work on it soon. My tv monitor didn't work on the return trip which was a bummer but with a short flight it wasn't horrible.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
2915,Southwest Flight,"No problems whatsoever, everything went smooth from the time we arrived at the airport in Ft Lauderdale FL until the time we landed in Houston TX. Southwest offers good rates. We love Southwest ✈️",SouthWest,trip_advisor,['Responsiveness']
2916,Worse airline ever,"They lie, they run late, cancel flights, lost bags, they don’t care, because they are the only airline in Canada, they have no competition. Costumer service is beyond awful. If you want to ski Revelstoke, go via Alaska airline through Seattle. DO not use Air Canada. 8 other people have lost bags and when you tell anyone around the resort they say, of yes all the time bags don’t make it, you’ll get them 48 hours to 72 hours later....",AirCanada,trip_advisor,['Responsiveness']
2917,They never disappoint,"Despite having to check in 24 hours in advance to get a decent seat, especially with family, Southwest Airlines is very good at on time takeoffs, arrivals, good service and comfortable planes with WiFi amenities.",SouthWest,trip_advisor,"['Reliability', 'Tangibles']"
2918,PEOR AEROLINEA DEL PLANETA TIERRA,"Su app no funciona para hacer el check in. Su atención al cliente es de PAGO y PÉSIMA. No solucionan ningún problema. Los agentes, incompetentes. La APP pésima NO adquieran billetes con esta compañía.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2919,Cancelling Blue Basic within 24 hours of purchase and rebooking same flight for lower fare. Can I book *before* cancelling?,"Title covers most of it. Booked a Blue Basic fare less than 24 hours ago and the fare is now $45 lower. I’d like to take advantage of the free 24 hour cancellation and rebook, but am oddly paranoid that the lower fare won’t actually be there when I go to rebook. Hypothetically, can I book myself again on the same flight _first_ then cancel the original booking _after_? I worry the system will flag that the same passenger is booked twice, and cause an issue.",JetBlue,reddit,['Responsiveness']
2920,Customer service - POOR,"Thankfully I did not get to travel with them. I was able to cancel before. 1. Contacting customer service - its a nightmare. They push everything to whatsapp. When you are lucky to be able to talk to someone, the call gets disconnected and no one calls you back. You need to call and stay on hold all over again. 2. Refund - I submitted a refund request. I never got confirmation if it got approved. Then 48hrs before the flight I receive an email saying its time to check in. I checked the refund status and it said it had been completed. However they didnt bother to notify me. The refund was $10 on a $600. One would think they would send you an email saying that your refund was approved and here is the amount and ask if you want to proceed. But no. They refunded $10, didnt tell me and that was it. I would have changed the dates OR gotten a credit if I knew it was such a low amount. Well I guess its better in the long run anyways. I dont see myself ever travelling with them or having any family member travelling with them.in the future. Call center needs improvement. Customer service / refund policies needs improvement.",Avianca,trip_advisor,['Responsiveness']
2921,Allegiant Air rocks in some areas/falls in others,"My wife and I took an Allegiant Air round trip from Des Moines(DSM) to Sanford(Orlando-SFB) in July 2019. Allegiant Air charges for baggage and seat assignments which is not good. My wife and I picked Allegiant because it’s a non-stop flight to Sanford which is good. I’ve got nothing negative to say about the Allegiant employees at the Des Moines International Airport. At this point I need to mention that I’m a veteran and part of the Allegiant Honors Program. I want to give praise to Allegiant for their honors program because it not only gives active duty and retired military discounts, but also veterans get discounts too. When we were at the Sanford Airport preparing for our flight home, the man at the priority section and the woman at the kiosk section of the “all services” line(didn’t get their names) were absolutely horrible on their customer service. Even after I told them I was a veteran, they treated me generically and very rudely. The only person that treated me and my wife respectfully at Allegiant in Sanford was a lady at the all services line. I wouldn’t recommend Allegiant at the Sanford Airport because Of that treatment. I have nothing but nice things to say about both of the flights that we took. The stewards and stewardesses on both Allegiant flights were amazing! My wife and I were celebrating our 15 year anniversary and the honeymoon we never got to take when we got married 15 years ago. They offered us free drinks and snacks on both flights and treated us very well. Overall, I would most likely recommend Allegiant to others because they are above average in my opinion.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
2922,Return to Denver from LA,Got to the airport early and the Gate attendant was kind enough to move is to the earlier flight than our originally scheduled at no charge even though we were on the Basic Economy ticket. This really made a difference as we got home 2 hours early. Flight was smooth with great cabin service.,United,trip_advisor,['Responsiveness']
2923,"On time, good service",The flight actually left about 10 minutes early. The flight crew was terrific as is usually the case with Delta. The food service choices are varied and the food was really good. My only problem was with the Munich airport itself (not Delta's fault). They basically put american carrier patrons in lockdown at the gate and then bus you out to the plane. They blame it on american carrier regulations but I've never been treated like that at any other european airport I've flown out of.,Delta,trip_advisor,['NA']
2924,Unexpected Canceled flight !,Frontier is the worst airline we have ever flown with. It was our first and last time flying with them. We had a non-stop flight from Miami to Chicago. We arrived at the airport pretty early at around 7PM our flight departed at 10:20PM. 1 hour before departure they change the gate and we had to go through security again. 30 minutes before departure they told us it was delayed because of the weather and they were short staffed. They told us it was not leaving at 1AM. We waited at the airport that entire time. At around 12AM we were notified that our flight was canceled! They mentioned the only option would be to give people their money back but it would take 7-8 business days. They refused to pay for any ones hotel and food for their inconvenience. They acted in such an unprofessional manner and they lack communication! They said that they would be able to book us on the next flight the next day. 20 mins later they said never mind because that flight was full! That they would book us until the day after that! I don’t understand how they get away with doing this to people. Very unhappy and disappointed with the overall experience!!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
2925,First trip needing wheelchair help,"This was the stop-over flight on a recent vacation trip. This was also the first trip where we needed wheelchair assistance for a family member who can no longer walk long distances. Delta did a great job of having the wheelchair personal there on 3 out of 4 of our flights. One flight, the leg mentioned above, did not have a wheelchair waiting but they quickly got one and we made our connection with a couple of minutes to spare even though we had to get from gate b area to gate e area in Atlanta in about 45 minutes after our first flight was delayed by about 15 minutes. (I will now plan no shorter layovers than 1.5 hours instead of my previous 1 hr rule.) All the wheelchair helpers we encountered were very polite and super helpful. It made this first experience good enough to know we can still comfortably travel (with the caveat of more time in-between flights in major hubs.)",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
2926,Worst experience ever!!,"Two years ago I booked a ticket from US to Karachi. After paying for the non-refundable ticket (with no options of making any changes), another window opens up and ask for select seats. The round trip involved 4 flights and for every seat there is a cost. At this point you have no choice but to pay for the seats since you already paid for the ticket. They should ask the seat question before the final payment so you can see the total with seats and compare with other airlines. Now they come up with another nice trick to cheat people. I booked airline ticket for travel in February from Washington DC to Karachi, round trip. In this route every airline gives you 2 free checked bags. Also I have never heard that on the same itinerary one way 2 free bags and return is only one bag. I booked my tickets directly from the emirates website and they allow 2 bags/person going from DC to KHI but for coming back from KHI to DC, they allowed only one bag. Smart move to make money!. So if you are a family of 3, taking 6 bags, you need to pay for 3 bags while coming back, that is $250/bag. I have been traveling between US and Karachi for 30 years and this time emirates airline has the worst food. My son was vomiting after eating that food.",Emirates,trip_advisor,['Responsiveness']
2927,Very sad,They changed my flight from direct to layover. I had to cancel my trip. This caused a delay in my travel planning. I'm not very happy with Frontier.,FrontierAirlines,trip_advisor,['Reliability']
2928,March 11 - UA2110 Washington/Dulles to Phoenix 737-900ER (#3452) FC Seats 4E & F,"March 11 - UA2110 Washington/Dulles to Phoenix 737-900ER (#3452) FC Seats 4E & F On Wednesday, March 11, we flew United Airlines flight UA2110 from Washington/Dulles (IAD) to Phoenix (PHX) in First Class, seats 4E & F, on a 737-900ER (#3452). We had arrived at IAD with plenty of time to spare, and were quickly through TSA Security, so headed to the United Club on the C Concourse, to await our boarding. We boarded on-time at Gate C-17, before Group 1, due to our status, and were seated and squared away, before most passengers had entered the jetway. Our two briefcases were stored – wife’s in the overhead, and mine below the seat in front of me. As the 737-900 has a nice closet, my jacket and my overcoat were hung, instead of being folded up, and stuffed into an overhead bin.. Our 737-900ER was one of the planes from the Continental side of the fleet, with DirectTV. The positive is that the DirectTV on this plane performed perfectly, which was nice, as there was zero to see out of the window in the dark. The negative is that the DirectTV equipment does take up underseat storage, but we had all that we needed. Also, with DirectTV, the safety demo is fed through that, and we noticed that it was still the “Star Wars” themed safety video - and that the tie-in to the newest release, was featured on the napkins. This 737-900ER was also one of the older ships, with smaller overhead bins, and without the “Dreamliner” lighting, but it was still in good shape. One thing, which surprised me was that this flight was only about 2/3 full, with lots of E and E+ seats available. Usually, flights to Phoenix at this time of the year, are flying almost always 100% full, but not this one. Now, the FC cabin had checked in full, and there was a long waitlist for FC upgrades, but probably many of those empty E+ seats had been occupied by high-status flyers, and their upgrades came days before? Still, odd to see so many empty seats on a flight into Phoenix, and especially at this time of the year. Since we had done Champagne at the United Club, we moved to the red wine, the Indaba Mosaic Red Blend, which has been a fairly recent addition to the UA wine list. On this evening flight, we had options for dinner, and ordered one of each - to split/share: A Cheeseburger on a Pretzel Roll, which for being reheated at 30,000 feet, was really pretty tasty, and especially so, since it was not cooked over a flame. The other was a Pumpkin-stuffed Ravioli dish with Broccolini, that was also tasty. We had a Baby Spinach Salad, and then a Crumb Cake for dessert. Actually, all better than some recent domestic FC meals on United. The clouds were building, and looking ominous at IAD, so I was glad that we were getting out, when we were. We ascended into a heavy haze, and then into clouds and darkness. I was glad that the DirectTV was working, and that we had that to watch, as there was nothing to see outside of my window.. Our Cabin Crew was great, and lots of fun on this 5 hour flight. We had flown with our Purser twice before, and surprisingly, she remembered us, and even the flights we were on with her. The Gate Agents at IAD had been very good, as well. We arrived on-time, at Gate E-5, in the newly renovated T3 at PHX, at 7:40pm, and our luggage was quickly up down in Baggage Claim. We were heading home. Little did we know at the time of this flight, that it would be our last one, for many months. At that time, we had 28 flights booked on United, for most of 2020. How travel, and our world would change, we could never have imagined. Though not related to this March flight, I have to say that United was excellent with those booked flights (many international), and with one 30 min. call (including a short hold-time), all were credited. Excellent job in some very bad times, and greatly appreciated.",United,trip_advisor,"['Tangibles', 'Assurance']"
2929,Booked basic. Got the best seat.,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['Responsiveness']
2930,Noticable Improvements,"Delta has made some improvements over the last few years, most notable is the food service and entertainment options on international travel. Our outbound flight from SLC was nonstop to Paris, France. It is just over 10 hours in the air but the plane was comfortable (as it can be in economy). There was plenty of food served and snacks available in the back of the plane during the flight. The hot towels both after take off and before arrival are a nice extra. The staff was helpful and friendly. We were not only on time but 30 minutes early helping to make our tight connection to Vienna, Austria very easy to make. The in seat entertainment has many movies to watch, plus live tv and games. Good work Delta. The flight was great.",Delta,trip_advisor,['Responsiveness']
2931,CORRECTA Y COMPLEJA,"En líneas generales la compañia está entre las de calidad media del mundo. No tiene un buen servicio de call center para atender al cliente antes del vuelo, no tiene una gran agilidad cuando solicitas un cambio o mejora en sus oficinas del mismo aeropuerto, mucha lentitud, no hay forma de acceder a determinadas posibilidades que ofrece como mejora en su página web. Vamos que intenta dar un servicio que posterior o no puede prestar o es muy complicado obtenerlo. En cuanto al vuelo, correcto en los horarios, el espacio entre asientos el normal para este tipo de compañías, pero la atención del personal es periférica y de sonrisa forzada, las bebidas solicitadas se olvidan, la elección entre dos tipos de comida no llegaban mas que a las primeras filas y la calidad de la comida está también acorde con la compañia.",Avianca,trip_advisor,['Responsiveness']
2932,Good flight,Flight delayed 45 minutes due to having to change to a different plane. No biggie. I had wheelchair assist and they made sure I got to the new gate. Gate people very nice. Flight attendants were excellent. Would definitely use Delta again.,Delta,trip_advisor,['Responsiveness']
2933,I'll never fly United again.,"In spite of an atrocious experience on United in January 2019, I agreed to an itinerary booked by Road Scholar for a round trip to Ireland. At the Dublin airport on our return, we stood in line for an hour and 20 minutes to simply check in at the counter. Only one person was working the line, which was 5 rows deep. (We could not check in online because we were carrying medical equipment.) While we stood there, we watched the line for club members being served by one person with a 5–10 minute maximum wait. Fortunately, we had allowed 3 hours at the airport, or we would never have made our flight. When we arrived in Washington's Dulles, we were surprised to find two men waiting for us with wheelchairs that we had not ordered. We declined them and walked to the next gate.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2934,Horrible airline,Wish I could give them 0 stars. They dont wanna give people their money back even with everything going on right now. They wanna try to give people 6 month credits like we can just get up and travel whenever. Never again will I give fronteir a cent of my money I would rather pay more for delta or spirit so much more worth it. Lesson learned.,FrontierAirlines,trip_advisor,['Responsiveness']
2935,Direct to Cancun,"Southwest does a great job of getting passengers on and off a plane. I paid the extra $50 each for the automated birding to ensure my family sat together but I do think the price is steep. Also, make sure you download the SW app before you takeoff. It enables you to watch tv or movies for free during the flight. WiFi will cost you $8 though, and if you don’t already have the app you’ll need the WiFi to download it. Flight, crew, and luggage retrieval were all top notch.",SouthWest,trip_advisor,['NA']
2936,Where are all the good reviews coming from?,I’m wondering if they are incentivizing people to write positive reviews. They cancelled my flight the night before my flight due to weather. All my coworkers took off on other airlines at the same time as my flight. They rebooked me for a 1 stop flight (original was direct) a full 36 hours after the original. And BOTH of those flights were delayed. Luckily I booked another carrier and have been home watching the delayed flight alerts pop up on my phone. Ridiculous.,JetBlue,trip_advisor,['Responsiveness']
2937,Absolutely the BEST customer service I have ever received... especially from an airline .. I am shocked !!,"I will Always fly Avianca now. The service I received both times I made my call was EXCELTIONAL !! Soooo hospitable, seriously !! I spelt my name wrong on my flight on accaident and they changed it for me Free when the booking site wanted to charge me 150.... secondly when my flight was changed on their behalf, I called to further change and they were more than accommodating .. I can’t explain how happy and satisfied I am, I wish I had service like this in America !! Delta , American Airlines blah blah blah they are Muy mal COMPARED to Avianca.. even the plane was nicer !! Book Avianca or be regretful !! Avianca !! AVIANCA!!! Thanks George!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2938,has excellent customer support for handicap person,"i am writing this review to thank the customer service personnel for a wonderful job they did to accommodate me and my needs. they were quick to come down to the the baggage ticket area; to greet me. and had no problem taking me to receive my ticket first in a wheelchair, they also allowed me a potty break before getting on the plane. they were helpful and cheerful and would recommend there service to anyone who has disabilities or special needs",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
2939,A little disappointed,"Travelling in a party of 4 we were on our way home on this flight. I do miss the hot towels they used to offer to freshen up at the start of the flight and the end of the flight. The meals were well portioned and requests met with prompt action. Bread rolls dry and horrible. The only problem was on approach to Dubai, the stewards collected the blankets that we were using more than 1 hour before landing and then came back to collect the head phones 40 minutes prior to landing. This was the only flight that I have ever had this happen. We refused to give up the head phones as customers I have paid for the entertainment from flight start to end. Then whilst sitting waiting for our seat belt check went to give steward the rubbish from my seat area and this met with refusal. All businesses have forgotten what customer service is. It is meeting the needs and wants of the customer within reason. Emirates staff let us down with their actions. I'm not sure that this is company policy or just poor performance of workers but believe the company should address these issue.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
2940,UA Business Class Is Well Worth the Extra Cost,"A UA Business Class (BC) ticket from Newark to the DR entitles the ticket holder to access to the UA lounge. Not the greatest lounge but definitely an upgrade over having to battle for a seat at the gate. Once on the plane BC seats were comfortable. UA food in BC? Well it was tolerable, and served promptly (had breakfast on the way to DR and dinner from DR to Newark). Overall, I was very happy with the BC ticket to and from DR.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
2941,Not COVID safe!  Not spacing guests apart.  Filling planes.,We cancelled our tickets with another carrier and paid twice as much to fly Delta because they advertised that they had a policy of keeping an empty seat between passengers. We selected our seats (an additional cost) to ensure we were distanced as much as possible. On each of our flights we were reseated and they filled the plane all around us and even sat strangers in seats directly next to each other. This is NOT what was advertised and not only do we feel misled and ripped off but we are uncomfortable with their disregard for their passengers.,Delta,trip_advisor,['Responsiveness']
2942,Great travel experience!,"I haven't flown with United since I was younger and I was pleasantly surprised! All of the staff we worked with were so friendly and accommodating. They were very kind and helpful from the customer service over the phone, to sky cap, to the gate agents and flight attendants. I had to fly my son's booster seat and they offered to bag it up for me. It arrived unharmed in one piece both flights. On the flight their the customer service agent helped book us seats together without the fee because I was flying with my son. I will definitely being flying with United again after such a great experience!",United,trip_advisor,['Assurance']
2943,They treat unaccompanied minors like luggage,"We have used United for several years to transport an unaccompanied minor back and forth from Northern to Southern California. They charge $300 to $350 extra RT to do this and it is required for anyone under age 15. UA used to be good with the children but on this last return, changed their procedures. While the minor was always placed in the second row, now they are put in the back of the plane supposedly so the attendants can keep a better eye on them. As those needing assistance are still put in the front of the plane and the in flights need to keep an eye on them, this makes no sense other than they don't want to deal with the kids, or other passengers want to sit up front. For the fee UA is charging, they should come up with a better excuse. The boarding gate agent was also so put out by having to do the paperwork associated with a minor that she rudely told him to go sit down when he went to board early, as was normal, and made him board last. He was the only minor on the plane. In all fairness, she was also rude to an elderly couple who had not heard the boarding call, berated them for it and they boarded last, but before my minor. Tag it and throw it on last, without a concern for their well being, that is how they treat unaccompanied minors. This is surprising since these are future fliers who will remember their experience, or maybe they do it because they are the only airline that services that route and feel they can get away with it. Either way, UA has lost its way and is more concerned with extra, exorbitant fees for no relatable service rather than customer service.",United,trip_advisor,['Responsiveness']
2944,Flying with Delta,"Delta airlines is dependable, reliable, and efficient. The flight crews are professional and personable. I would recommend Delta when flying.",Delta,trip_advisor,"['Reliability', 'Assurance']"
2945,Very good flight,It was a good flight we left on time it was a straight 3 hour flight.it was smooth for the most part .the staff was ok they did there job.,Delta,trip_advisor,['Responsiveness']
2946,Greedy airline,Greedy airline. $99 to take a small size bag onto the plane. The airline charges for every little thing some that I never would have thought of The seat rows are so close together that the seats do not recline or it would smash the knees of the passengers behind What may appear as an inexpensive ticket will add up quickly It may make them money in the short term but I will never fly them again,SpiritAir,trip_advisor,['Tangibles']
2947,Air Canada is Spirit Airlines in Fake Designer,"5 hr flight no snacks unless you paid. Only offered 2 drinks. Spirit does the same however their tickets reflect the mediocre service. Paid $11 for a sandwich only to be told they unfortunately had no condiments for the dry sandwich. I received a sprite, asked for ice, and was told they didn't have any YET when I walked to the bathroom other passengers had ice. Seems as though the attendant was being lazy and they all were rude and short with passengers. Once we arrived BOTH of my checked bags were damaged. The handle was completely torn off my larger bag and the smaller bag looked like a can opener had split it open! Then had to wait 3 hrs to speak to a bag attendant because the line was so long from an ENTIRE plane of passengers bags were left in Phoenix and we're in Toronto.",AirCanada,trip_advisor,['Responsiveness']
2948,Avoid this airline,"Painful! We booked an October 30 flight in JULY. We get an email in September saying ""No action needed"", we have changed your departure time to four hours earlier. We say, Okay...We notice today on this notice there are no seats (We chose when we booked, seats 9A, 9B, and 9C.). We wonder what happened? We spent the whole afternoon waiting for them to pick up in a phone call, then ""chatted"" with Ashley via their chat online. Find out we have NO seats on this flight about to leave three days from today. They are now willing to give us row 25 or 26 and seats apart. We are so done with this idiot airline. They cannot get it done. In August we attempted to fly to Florida for three days. We were on time, boarded on time, sat on the tarmac for THREE hours and were told to get off the plane and wait - maybe they'd take off soon. We left and went home. We understand that flight did not take off until 9:00 PM, originally scheduled to take off at noon. Horrible airline, horrible service, horrible, horrible, horrible. We booked on Delta, having to leave our home at 4:30 am to make it to JFK on time for this new flight. Agh. Agh. Agh!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
2949,How hail can slow down travel!,"As we began to pull away from the jet way, an enormous hail storm hit the airport and our plane. When it was over, the captain explained we had to deplane in order for inspectors to inspect the plane for hail damage. Fast forward 3 hours, and we are finally boarding once again. Southwest Air personnel kept us all in the loop constantly for those 3 hours. It was a long day, but Southwest did make it as good as it could get.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
2950,Excellent service and price,I tried JetBlue and I was impressed with their service and price so much that I got the credit card offer to accumulate miles. I hope they continue to grow so they can offer more routes.,JetBlue,trip_advisor,['Responsiveness']
2951,Vacation to Vegas,Excellent plane and crew. Flight was on time. The stewards were as polite as can be expected for a short flight. I would recommend Allegiant Airlines to everyone.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2952,Good flight,it was a decent flight and quite comfortable...... food served was brilliant...... staff were good this time for change ...... just to mention i understand you cannot be late at the boarding gate but when you are travelling with kids and if your gate is at the other end of the world staff has to understand have some empathy...... we were there just 5mins before gate closing and staff behaved with us in a way that she was doing us a favor letting us board the aircraft ...... also i dont want to play the racist card here but there was a white couple who came after us and was not even told a single word ...... emirates should just take care of this part.,Emirates,trip_advisor,['Empathy']
2953,Here we go again,"Okay, another domestic flight into an entirely different airport. I have never flown into Raleigh, but it's really nice. I can honestly say that my ascent/descent fears are getting out if hand. For as much as I love to travel, this is insane. Okay, it doesn't help that on another Delta flight descended 30,000ft in 8 mins. OMG!!! What a ride. The sheer horror. I don't know what I would have done. This flight was really good even though I wasn't too comfortable in Comfort class. The guy I sat next too was really built with broad shoulders, but we made the best of with no contention. He tried to drawn himself in so as to not inconvenience myself (who always gets an aisle) and the gentleman by the window. I tapped him on the leg and told him to just relax. It is my goal to take an international flight going to Dakar, but I declare I will need medication. If I could afford Delta One, that would be the way to go. Nonetheless, I still trust Delta!!!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
2954,Unhelpful staff,"I understand we ended up in the aftermath of a tropical storm and that United cannot control weather. But they rescheduled us too many times to count, BUT one time the flight they scheduled us on was just completely lost reservation and therefore couldn't get on. AND the next flight they put us on had already been 2 hours delayed but United workers didn't even know those and we would miss our connecting flight. We had to tell her how to do her job. Long story short, we arrived 2 days late, but if it weren't for United would have been just 1.",United,trip_advisor,"['Responsiveness', 'Assurance']"
2955,They didn't scan our boarding passes - what??,We just flew Frontier and had the weirded experience. Leaving Milwaukee they didn't scan our boarding passes. An attendant looked at it sent us on our way. This doesn't seem safe or compliant. Returning from Fort Myers they did scan our passes however when we were boarded they had an announcement asking if a certain couple was on the plane. How can you not know who's boarded your plane??,FrontierAirlines,trip_advisor,['Assurance']
2956,Great service,"This flight had one stop in El Salvador. Both flights were very accommodating with the food, they provided me with a gluten free meal. There was a lot of food and drinks for the 4 hour flight. Not many airlines give you a lot of food and drinks, but this one does and it was worth it.",Avianca,trip_advisor,['Responsiveness']
2957,Went out of their way to make me feel bettter,"I broke my foot while in a conference in San Diego. I seldom flight Delta and have no status at all. Nonetheless, the staff at Delta went out of their way to make my trip easier. The wheelchair was waiting for me when I arrived to the airport, they changed me to a seat in the front in order to minimize my movement and all the flight attendants were attentive and caring while on the flight. They made a difficult situation much easier",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
2958,Don’t. Just don’t do it,"I’m unimpressed and dissapointed. NEVER GET ECONOMY PLUS or fly with Air Canada! I mean NEVER! You will be ripped off. I wanted comfort on my way home and I wasn’t given it. I didn’t get the perfered seating (I get it, it’s not garenteed) however, to be told I need to pay for my food by the flight attendant when I payed for it previously by getting economy plus. My flight was delayed and I didn’t buy food in the airport because I was expecting to be fed. I have contacted the company and “in goodwill” they will only give me a 20% off my next flight. Which is insulting because I will never fly with them. Ever again. They won’t do anything for me. The only thing they will do is “continue to work hard on improving their customer service.” I was ripped off and lied to. Do not fly with them. Do not get economy plus. There are way better air lines out there. #aircanada #fail #economyplus",AirCanada,trip_advisor,['Responsiveness']
2959,Great service + great food = Great alines,"The whole experience was flawless. Flying during COVID times isn't easy but Emirates made the experience whole easier. They provided all the kits (sleeping kit covering eye mask, socks, toothbrush etc) and the PPE kit (with masks, gloves, sanitizer & cleaning wipes). The food was excellent as well. Overall, it deserves a 5 star rating.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
2960,The Bad Dreamliner,The Boeing Dreamliner has the most uncomfortable seats and most expensive premium economy upgrade EVER. The bathrooms were smelly/dirty from takeoff.,United,trip_advisor,['Tangibles']
2961,South of Ok,"Southwest Airlines seems to be running on a different standard regarding quality. The cleanliness of the planes, quality of internet and quality of service during flights seem to be going down. I have frequent challenges with the internet service, the movies available to watch via their app’ rarely changes. I have been looking at the same movie option for 3 months. They also serve your drinks before their dry pretzel snacks?! Isn’t that backwards? I hope they get back to better quality soon because I fly with them about 45+ weeks a year.",SouthWest,trip_advisor,['NA']
2962,Published flights ,"I am used to taking the same non-stop flight from BWI to CUN for the last 2 years, and book this flight at least 2 months out. Now, I'm not seeing this flight available until the day before. Does anyone know what is going on with that? Thanks in advance for any insights!",Spirit,reddit,['Responsiveness']
2963,Worst customer service ever,Worst airlines. Never flying with them again. The connecting flight was delayed and I “missed” it because I had to use the bathroom as they were rushing to bored people. I watched them closed the door as I was walking up,SpiritAir,trip_advisor,['Responsiveness']
2964,Spring Break,"Love direct flights!! Quick security check in JAX even with the lines, good flights. Flight crew helpful, no complaints. Great free TV, movies,soda/water and snacks. Dont need anything else. Late leaving JAX but they made up the time.",JetBlue,trip_advisor,['Responsiveness']
2965,"Quick Flight, No Frills = Visit Family More Often","It doesn't matter how we get there, just safely. Great prices equal more time with in the year to visit family!",Allegiant,trip_advisor,['Responsiveness']
2966,Fantastic Presentation,United's domestic first class cannot ever be beat! Its by far the best American airline out there. Can't wait to try out Polaris!,United,trip_advisor,['Tangibles']
2967,Flight to Reno,"My spouse and I did not sit together, but other than that, the flight was very good. There was a shortage of overhead storage space, so the attendant checked our bag for us for free!",United,trip_advisor,"['Tangibles', 'Responsiveness']"
2968,Wonderful experience ,"On my route from Dublin to Manila, I decided to treat myself to an upgrade for a long 10 hour flight from Dubai. What a fantastic experience, the Emirates staff were fantastic as usual but the business section was extremely comfortable and and the food 5* quality. If able to afford the occasional upgrade I’d definitely recommend it.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
2969,Fix your help desk in Orlando International Airport,"HORRIBLE SERVICE. Arrived an hour and 15 min prior to flight but still wasn’t allowed to check my bags even though is 45 minutes prior. Afterward the Dest attendant at the Orlando airport help desk for south west started being rude about our timing and would not let us checked the bags. Had to wait seven hours till the next flight from 6am til 1:30 pm with a 3 year old that didn’t even have breakfast, yet they also put us on a standbys line and couldn’t confirm a seat for all my family because I flight I wasn’t even suppose to fly in nor be in was full. Will NEVER fly this airline again nor tell my customers or friends to.",SouthWest,trip_advisor,['Responsiveness']
2970,Hate to fly,I hate to fly but this airline is the best . Will only fly Southwest for now on. Free bag no extra cost comfortable seats and clean even the bathroom. Very nice and friendly staff. Flight was on time and even early.,SouthWest,trip_advisor,['Responsiveness']
2971,Outstanding!,"We were leery due to reviews, but were literally blown away. Flew in July...(7/10) the CVG Gate agent (was awesomely friendly), Ticket agent was great...on board Courtney and Eliana were professional and incredibly kind! Better than Southwest ever!! We Boarded so easily and Never had so many employees so happy and joyful, out and out kind! On our return flight on 7/17, Eric & ivy were the same 🤩!!! We fly often and will include Allegiant from now on!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2972,Not My Favorite Anymore,"Southwest has been my favorite airline for years. This trip they really dropped the ball. The airplane had mechanical errors, which happens. The problem was there was no communication at the Aruba airport. The staff at the gate were not given any training or instructions. The passengers were getting text messages from the airline saying the flight was delayed, then cancelled, then rebooked and the staff was not aware. Literally a 20 year old girl was in charge. She did her best. It was so chaotic and it really didn't need to be if there was just better communication. I have a few trips I am planning. I am not sure I will use Southwest unless I hear something from the airlines. In the end, we had to stay overnight. The hotel was not at all prepared to accommodate that many people. The room had an awful odor. The worse part of the whole experience was on both days we were told to show up 4 hours ahead of our flight. In both cases, Southwest employees did not show up for at least an hour. On day two we all arrived at 6:30 am. SW staff came at 7:30 am. Customs did not open until 9:00 am. It was insane and all avoidable.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
2973,First class steward was the best!!!,We were lucky enough to get a free first class upgrade (hubby is a gold member) and we were just thrilled to be in first class. The steward made the experience a memorable and most enjoyable one. His snappy repartee and skill at mixing drinks were both above and beyond any past experience I have had on a plane. That hour and 45 minutes flew by literally as he chatted us up and made us tasty drinks. I would like to thank Dennis for making our experience one of the most memorable and enjoyable and I will def be flying the friendly United skies again in the future!,United,trip_advisor,['Assurance']
2974,Atlanta Sport Trip,Very fast trip and flight was smooth. Will definitely flight with spirit again. The gate process was fast and the personal was nice. Did not had any issues during the flight. The flight attendance asked the people on the plane to let the 10 passengers that had to catch a connection get of the plane first.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2975,Club Med in Flight,"I normally purchase the cheapest tickets to fly to my destination.. However, I find myself constantly choosing JetBlue. Not because they fly out of my hometown, but they have the most convenient check-in for individuals whom do not have the time to stand in line and prep their bags at baggage claim. Everything can be done via smartphone.. ( Please remember must go through TSA).. it is good to check your ticket if you are Group A, B or C. To have passengers board the plane in a smooth and orderly fashion: Group A is normally seated in the back of the plane Group B is seated in the middle the plane and group C is seated towards the front of the plane. Now there are exceptions for individuals who request certain seating..The take off is very smooth. Flight attendants have wonderful customer service abilities. You are served beverages and snacks. Which are definitely a plus when flying. (The Belgium cookies are awesome) The landing is a bit bumpy, but hey it’s winter time we can you say! My overall experience with JetBlue has always and will continue to be positive. I am definitely satisfied with the overall experience..",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
2976,Incompetent United Airlines and worthless captain,"Just had the worst flight/travel experience in my entire life on a United ""flight"", which never took off. We had multiple delays with no explanation. Then the captain shows up about an hour late, and only then are we told they were waiting on crew (seems logical, right, since they had no previous idea that this flight was scheduled). We finally board and sit on the runway for 2 hours - again no explanation. Then, we go back to the gate because the captain has timed out. It became immediately clear that this ""captain"" never intended to take off and interfere with his July 4th plans. Flight was cancelled. It was after midnight now, and after getting NO assistance from United, I got a hotel and booked a flight home for the next day on a different airline. I happened to get on the same hotel shuttle as the flight attendants, and they all were talking about this worthless captain. I later get an email from United apologizing and offering me a $150 voucher - didn't cover a fifth of my costs.",United,trip_advisor,['Responsiveness']
2977,"Great Flight from Peoria to Las Vegas, Wonderful Service","I had two people say “I can’t believe you are using THAT airline!” Terrible mechanical maintenance, old planes and surly service. I can’t speak about the first two issues but I can say I saw people interact with two elder persons in wheelchairs and they were caring and professional. My husband and I were seated in one of the emergency exit rows and the flight attendant (wish I had gotten her name, she was terrific), and all six of the EE people had to singularly state we could we could help evacuate the plane in an emergency. She also admonished one of the six when attention wandered during EE instruction. I’ve been on many flights but never saw an airline take this so seriously. The attendants are there for ou SAFETY not to be waitresses. The flight was smooth and uneventful. The pilot announced winds gushes near landing but handled it with aplomb. We will be returning home on this airline without fear or anxiety.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
2978,"""Re****"" is the word Stan used to describe my husband struggling to fit his carryon in.","We have two young kids so we were pre-boarding since it takes us a while. Hubby went in with my six year old but was in a hurry to fit his carry on up to to come back and help me (I had baby, broken toe and needed to fold my stroller up and the base before coming in. Anyhow, hubby didn't come back quickly so I managed and started to walk onto the plane w baby when Stan, an attendant was telling another attendant"" WHAT A RE****, HE'S BEEN TRYING TO GET IT IN AND IT WON'T FIT, TAKE SOME STUFF OUT MAN! HA HA HA HA"". I look down the isle at what they are laughing at an it's my husband.... I turned to Stan and said, ""You calling my husband a re**** huh?, okay""... Stand responds with, ""Oh $#*!."" Oh $#*! is right, Stan...... Now, where do I start? 1. Using the word ""Re****"" as an insult alone... I can't. I don't have the words right now, but grow up. Educate yourself Stan, wtf?! 2. My husband stands 6 ft tall, 220 lbs of muscle, brown belt in BJJ, of course you're standing behind the tenant wall laughing, I didn't see you saying anything to his face. Mhm 3. The ONLY reason I didn't tell him what happened was for your sake. You're welcome, you POS. 4. I think in the future, if you see someone struggling it would be nice to go offer assistance. We had been traveling for 10 hours already and you really could have helped. Lastly, I gave it 2 stars and not 1 because the person at the front desk helped us with our seating arrangement and was real nice. Also, I like the entertainment on the flight and the pilot did a nice job flying the plane.",Delta,trip_advisor,['Responsiveness']
2979,Unprofessional and Lack Customer Service,"Worst airline experience. Arrived 1:15 min before departure. Printed bag tag: waited in line for 30 min with only 3 people in front of us. 2 people at the Austin counter accepting bags at the slowest pace possible. Got to counter with 40 min left for departure and get told “we can’t take your bag” I didn’t understand, thought maybe the lady was mistaken. Told you have to be at the counter 45 min before departure. Well we were but stood in line for an obscene amount of time. Basically, we had to miss our flight since the bag we paid $100 to check wasn’t at their counter 45 min prior. Went through a few hours of calling customer service only to get hung up on 2 of the 4 times I called and spoke to people in India. I didn’t think people of that culture were ever rude but they were definitely rude. Basically, they don’t refund money, they mark you as a no show, even if you’re there but just can’t check your bag. After several calls and asking the rude people at the counter to help. I ended up back in the terminal at the counter and spoke to a young man, I wish I knew his name. I asked if I got another flight to Detroit on another airline could I at least get my flight back on Spirit that I had paid for. Initially he told me no, they consider us a no show. He took my reservation number and ended up finding a way to not allow my flight back from Detroit to be cancelled. We flew southwest to Detroit $750 later for a 1 way ticket. Back on Spirit which has the most uncomfortable seating, chairs don’t move, they are hard plastic. No air conditioning, rude flight attendants, you have to pay for water. Never ever again will I use this airline… even if for free. Outside of the 1 man who helped me. I did not speak to one kind person that works for this airline. What should have been an inexpensive trip… turned into. $1300 trip to and from Austin and Detroit. Sad thing is.. you can’t even really find a way to complain to this company directly. They’ve got that locked down. They do not want to hear your complaints. They just want to make your life difficult and take your money. Oh… almost forgot… our flight was delayed leaving Detroit. It’s ok if they are late but don’t show up 5 minutes before their cut off time with your bag or you will be out of luck. Terrible experience",SpiritAir,trip_advisor,['Responsiveness']
2980,Don't fly Delta! ,"Booked round trip Delta flight from JFK in New York to Hawaii. Picked and paid for upgraded seating 2 months before the flight and had seats assignment at time of booking. Both on our flight to AND from they changed our seats two days before we checked in. We tried to call to inquire, told us they could not explain nor change it, ask at airport. At airport they could not help us, paid for exit row and they not only gave away our exit row ( we did check in 24 early and were at airport two hours before in plenty of time) but also split me and my husband up. No one was willing to listen let alone change it. If you book tickets and PAY FOR A SPECIFIC SEAT, you should have it. First leg of flight (#351) we sat on plane for one hour while ""corp office figured out paperwork"". Then our flight was from 9:50am until 6pm and they served NO meal, nor was on available for purchase. I will never fly with Delta again. Shameful for the money you pay.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
2981,Cant beat JetBlue,"Better leg room, better snacks that are free and fast and free wifi. Best of all I was able to watch the Pats on my flight home.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
2982,great airline,great service clean flight.no inflight movie :( free wifi. polite air crew. great prices for travel.,SouthWest,trip_advisor,['Assurance']
2983,Denied Boarding for Allegedly Being Late,"Our flight F9 3377 from SJU to MIA on 3/16/2024 was delayed until 9:39 PM. My companions and I arrived to the airport based on the original time of 9:05 PM and were on time at the gate. We were in front of the gate (where the line dividers start) saying goodbyes for a couple minutes and reached the boarding pass scanner at 9:14 PM. The moment before we reached the scanner, the doors closed in front of us. The gate supervisor rudely informed us that we had missed the flight, even though the boarding status on her computer still indicated ""boarding."" While talking to us, she changed the boarding status to ""boarded"", thus, denying us entry for no justifiable reason. She insisted we were late, even though the actual departure changed to 9:37 PM internally. There were no alerts or messages and the screens at the gate and the airport still indicated 9:39 PM. &#x200B; According to the Frontier's Contract of Carriage, we were on time (several hours before at the airport and more than 20 minutes earlier at the gate) for both the posted departure time (9:39 PM) and the revised departure time (9:37 PM). &#x200B; The gate supervisor informed us that the next available flight was not until Monday and suggested that Frontier would impose significant additional charges, amounting to thousands of dollars. As we had neither the means nor accommodations to extend our stay in San Juan and were constrained by commitments at home, we were compelled to secure alternative flights with another airline to a different destination. &#x200B; Consequently, I am trying to request a full refund of our tickets and compensation for the inconvenience, financial losses, and the unprofessional conduct of gate supervisor from Frontier. Despite being present and prepared to board, her failure to facilitate our entry and her erroneous marking of us as no-shows resulted in additional expenses, including the purchase of ground transportation to our alternative destination. &#x200B; However, there was no progress in getting a refund and compensation as the customer service is closing the chat abruptly once they learn about the situation. Some of them offer a partial credit. How can we get the refund/compensation? Would disputing a charge with my credit card (Discover) be a last resort? Any suggestions or comments are welcome. Thank you! &#x200B; TL;DR: The departure time got delayed from 9:05 PM to 9:39 PM. Frontier internally revised it to 9:37 PM without alerts/messages (still said 9:39 PM everywhere). Approached the boarding pass scanner at 9:14 PM, still got denied boarding. Any suggestions on what to do? Thanks! &#x200B;",FrontierAirlines,reddit,['Responsiveness']
2984,"Good flight, better than expected service","Considering how poor service on the US carriers has become, this was a surprisingly good flight; maybe because their partner airlines are still good.",Delta,trip_advisor,['Reliability']
2985,2 hr 59 min from Cancun to Cleveland,Seats are small and don't recline. No screen. No charger. No food to speak of. Just a clean airplane that left early and flew a 3 hr 20 min route in under 3 hours with the cheapest fares around. I hope Frontier NEVER leaves Cleveland!,FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability']"
2986,HIPAA Violation,"I would like to report a HIPAA violation. A kid by the name of John who was working in the Atlanta airport in terminal E2 on 03/08/2024 between 9pm and 10pm. My boarding pass said I needed to be in terminal E6. So that is where I went. But the screen at terminal E6 said the flight was to Baltimore. And everyone in the terminal were waiting on their flight to Baltimore. So I walked to the next closest terminal with a Frontier employee. Which is where I spoke with John in E2. I asked him what terminal I needed to be in and he told me to go off of my boarding pass. So I mentioned to him that the screen in that terminal said it was going to baltimore. He then told me that he does not have control over the screens. OK fine. I then asked him if I could possibly get a seat with more leg room as I have a medical condition and my knees were extremely swollen. He asked for proof. I dont know if they give out illness ID's, but I do not have one. I do have a handicap car plaque that I did show him as proof. But he still said I would need to pay to change seats. I am ok with him telling me no he can't change my seat. But the fact that he violated HIPAA laws and then still denied me is really what bothers me. And the fact that he did so with a smirk on his face the entire time. This needs to be addressed and corrected.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
2987,SEPULTAN O ENTIERRAN TU IMAGEN CON SUS COMENTARIOS EN EL SISTEMA,las trabajadoras de avianca son unas personas detestables que creen por estrar de un mostrador pueden hablar de la gente y tratarlos como una absoluta basura. se dedican a escribir y guardar en el sistema lo que ellos quieren. Luego quieren que uno como trabajador trate mal al cliente basado en ese reporte . ahora trabajo en una aerolinea que si respeta al empleado,Avianca,trip_advisor,['Assurance']
2988,good service,Excellent plane and service. On time departure and arrival and enough leg room and room for your carry on bag.,Avianca,trip_advisor,"['Tangibles', 'Reliability']"
2989,Smooth flight to Orlando,My wife and I were very pleased with our recent United flight. We had not flown United much do to both cost and ontime performance. Our flight took off on time and we arrived 15-20 minutes early. It made for a nice start to our vacation.,United,trip_advisor,['Reliability']
2990,Surprisingly pleasant experience,"We were somewhat concerned with our flight from Orlando on Spirit Airlines in Sept. 2021. Spirit had cancelled hundreds of flights in the days before our departure. Plus, Spirit was getting a lot of bad press across the country. We were certain that we were going to be disappointed, or worse. I hate what our airports have become, post 9/11, so I will only comment on Spirit Airlines. It seems that Spirit figured out their issues. I am pleased to report that our trip was very pleasant! We walked up to the check-in kiosk, and a smiling Spirit employee immediately approached us and assisted us with the process. Luggage drop-off was quick and painless, and the Spirit employee was friendly and helpful. The gate was busy but we had no problem finding a place to sit with nearby charging outlets for our devices. Boarding was quick and easy. On board, there were more smiling, friendly, and very helpful attendants. We paid for the larger seats at the bulkhead, which were worth the cost to us. They are quite comfortable. The plane was nine years old, and was in excellent condition, with nothing broken, no scratched paint, and very clean. Did I mention the smiles? It almost seemed that each employee was doing their best to counter the negative press. Be a smart traveler and make sure you know EXACTLY what carry-on and checked luggage you will be taking before you book a flight. Spirit's website does a great job of explaining the baggage situation, and on almost every page. Read it. Spirit is now on our short-list of airlines.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
2991,Awful experience with poor feedback,"Everyone that was on this flight was extremely unhappy with the service. Our flight was delayed from 8:35 to 14:55 without very much assistance from anyone at Avianca. Several of us had connecting flights and were constantly asking if we should try to figure out how to delay our next departures. They kept telling us the flights would be a few hours. The supervisor was conveniently in a meeting during most of this and they could not provide us with alternatives or cancellations. Our meal compensation was ridiculous because the small cafe ran out of food and eventually gave out bread with a slice of ham. Once I eventually made it home, I tried to file a complaint twice and was finally given a response: 2 options of $22 or miles with them. I would NOT RECOMMEND ever, or ever book a flight with them again.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
2992,"Crook,laier, no costomer service, delay","Who want to ruined their trip and have a lot of lie book with this air line , they provide discount for problem happened in our trip and when I wanted to use my discount they didnt provide it to me and I sent Several time email to supervisor never reply me my money was waisted and they made me to book with other airline and I still didnt get my money back never pick this air line",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
2993,Dodged a bullet after missing our flight,"Today was my partners Birthday trip ( also, her first time ever going to Las Vegas). Unfortunately we missed our flight by 5 minutes! Stressful situation to say the least but luckily an angel that worked for Spirit Airlines worked hard and diligently on our behalf. She was able to squeeze us onto a sold out flight departing on the next time slot to Las Vegas. Carmen Zachariou is not only top notch on customer service, she was funny and empathetic to our situation. She worked hard to pull this trip off for us and she will never be forgotten for her amazing assistance. Carmen treated us like family and due to her dedication and professionalism we will defiantly travel through Spirit again in the near future. Thank you Carmen doesn’t die justice to the gratitude we both fell towards you. You saved our trip and our faith in the human spirit.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
2994,WORST COMPANY EVER,"They treat you like a piece of sh1t when something goes wrong, don’t assist you at anything and treat you like a clown giving different informations on the chat, counter and app. Never traveling with them again, I prefer pay 3x more for another airline!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
2995,Great Airline,"This was my first time flying this airline. They had good prices and convenient times that I wanted to fly, with a no -stop flight. I decided to pay the upgrade for extra legroom, and another upgrade to sit in the front of the plane. They only have one class, so for 2 small upgrades ($70 total), I was able to sit in what would normally be 1st class. They have unlimited snacks and drinks. The ground crew and flight crew were very pleasant. It was all around a great flying experience, which is hard to say these days! I will definitely be flying with this airline again!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
2996,Covid frindley fight,"They say they have Hepa filters to filter out airborne disease, Well if so they did not change the covid infected filters, we had to stay in the motel room better than half the time we where there, We never had covid before, still ill from it, something needs to be done about that.",Delta,trip_advisor,['NA']
2997,Great flight non-stop to Denver,"We flew non-stop from Cleveland to Denver. Flight was on time, no issues, friendly staff. Would use Southwest Airlines again for my next trip to Denver.",SouthWest,trip_advisor,['Responsiveness']
2998,Not willing to accomodate customers in times of COVID,"I miss my flight due to issues with COVID outside of my control while transiting from one country to the next, and the airline was less than accommodating in trying to help me change my flight. They said they were doing me a favour by charging me 562$ to rebook a flight, when in reality that was the actual price of the ticket if I were to purchase it new. I could even get a better deal purchasing a new ticket for another airline.",AirCanada,trip_advisor,['Responsiveness']
2999,Basic airline - no frills - but no issues,"Allegiant is basic - a-la-carte, but you know exactly what you are getting. The flight attendants are friendly and seem content with their jobs. The planes are clean (but small) and so long as you are not a person ""of size"" you will do just fine on one of their flights under 3 hrs long (no meals served- just drinks and snacks for purchase) drinks are not included - so be ready with your credit card if you didnt grab something in the terminal. My flight was a tish late but that was due to weather. I have flown them before and will again.",Allegiant,trip_advisor,['Responsiveness']
3000,The pilot sang to us before takeoff!,"Clean cabin, helpful friendly flight attendants. Captain kept us updated on what was going on (turbulence, why we were changing altitude, etc). Baggage goes free! Yay! I like their check in policy-first come first serve and you pick your seat. Have flown Southwest numerous times and I know what to expect; has always been an outstanding experience.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
3001,Friendly elbow bumper,"Because of cost, we fly Southwest often. It’s common to have a full flight that every seat is filled, however during our most recent trip even the isle was a bit tight. The stewardess seemed to rub elbows with most everyone in the isle; with her hips. She was very nice but couldn’t seem to get those refreshments out without offering an elbow rub down as she went back and forth.",SouthWest,trip_advisor,['Assurance']
3002,ZERO customer service,Complete greedy business ethics. No customer service. One 16 oz bottle of water $3.50. Carry on $79/each,FrontierAirlines,trip_advisor,['Responsiveness']
3003,Not Clean,"United Airlines supposedly has enhanced cleaning protocols due to COVID-19. Not on this flight! My seat was dirty, the seat back pocket had food left in it and the bathroom was a disaster, toilet paper on the floor, no paper towels. Perhaps they are clean for the first flight of the day but not subsequent flights.",United,trip_advisor,['Tangibles']
3004,No help for kids,"Just flew on Avianca with my wife and 3 children. They changed our flight, and on our new flight none of us were together. They wouldn't help to change seats. So my little children had to sit by themselves. Terrible service.",Avianca,trip_advisor,['Responsiveness']
3005,"Es una buena empresa, podría mejorar","Los aviones de está empresa son modernos y comodos, aún si estas en clase turista. Podrían mejorar en las comidas abordo, si me cobran 50 mil pesos más por una mejor comida yo los pago. No es posible que para un vuelo que sale al medio día, teniendo que estar en el aeropuerto a las 11 pm, y que llega al destino a las 3 pm te den un sandwich diminuto no muy bueno, esto te obliga a comprar comida en los aeropuertos e afan por uos precios exorbitantes.",Avianca,trip_advisor,['Tangibles']
3006,Funeral,"My flight was delayed 5 hours, No reason given, was at the airport at 3pm and sitting at the gate by 4pm. Flight was moved to 9:38pm. I went and ate and blew time and went back down before 8:30pm and the flight was gone. Staff a the airport said nothing they can do.Had to call several times just to be told my flight won't be changed nor will I get a refund. Your policy says uncontrollable circumstances I would get that. This was entirely caused by your company and staff. I came down for a funeral and now I'm missing more work and I'm out 200$ because of you! So I was only notified of one change and nothing went over intercoms at the airport. Now I have file a lawsuit and BBB report.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3007,Never fly United,"If you like undependable flights prone to delay, transferring in the worst airports in the country, then fly United! Djdhdbsbsbbsbsbsvsvvsvsvsvsvsvsvvsvsvsvsvsvsvsvvsvsvsvsvvsvsvsvsvsvvsvsvsvsvsvsvhdhdbevhshsbhsjdbsbhsbsbshshbbsbbsshsbbsbsbbsbsbsbsbsbsbbsbsbsbsbsbbsb",United,trip_advisor,['Reliability']
3008,Just another flight,"I do not know where the luxury and excellent service is, economy class is exactly the same than any other company, for me not the best and taking into account the status of the flight not more than a rating of 3 out of 5 and being generous. Maybe first class or business are different but compared with other airlines I bet not. Just another flight",Emirates,trip_advisor,['Tangibles']
3009,Received Voucher 5 months ago and it's been depleted?,"Got a voucher in December based off a resolution from issues back in 2022 (I had submitted a formal complaint with CTA and this was the expedited solution). Voucher was supposed to be for $350, today I am booking flights and the value is significantly less - either someone used part on a cheap flight (under $90 on the voucher) or they gave me the incorrect amount. I have never encountered this type of issue before with vouchers and don't ever confirm the value when I receive them - just take their word based on the dollar value written in the e-mail so had no clue until check out. Called AC and they said only resolution is via e-mail which takes a week+ and if I want to book my flights do it now if good price/limited seats as they would not honour the cost and that if/when it gets sorted out the updated voucher cannot be applied and I just have to eat the costs on this flight. Anyone ever experienced before? Anyone actually get the voucher value they were supposed to be entitled to?",AirCanada,reddit,"['Responsiveness', 'Assurance']"
3010,My Preferred Airline,"Southwest is my preferred airline. They are friendly and occasionally get the funny pilots and flight attendants making us laugh. You have the option to buy early bird boarding and depending where you are going and how much time you have on a stop, it may be worth paying. You can do the precheck up to 36 hours instead of 24 for a fee but I've found I get close to the same seating. I usually am able to get in A boarding so been getting seats I like. I hope to get exit seats since they have a lot of leg room but it's luck of the draw. On longer flights, we get cookies, chips or other types of free snacks but on the shorter flights, it's usually pretzels. I understand due to allergies, peanuts are no longer but would be nice to have something else offered. I usually bring snacks on so it's not a big deal. I love that bags are free up to two and if you need to change a flight, you can get credit to be used up to a year.",SouthWest,trip_advisor,['Tangibles']
3011,Flight Etiquette/Policy Question ,"Edited to Update: Hello all, a few updates. As I explained in the comments, the 3 hour connecting flight story occurred in August 2021 when flying from SXM to ATL. We had to go through customs and it seems as if there were a lot of planes deplaning at once. Customs was short staffed, and people around us were missing their flights. We did not get to our gate until 10 minutes prior to boarding, and again, when I asked an ATL staff member on the tram if this was the norm, I was told yes. I have learned a lot from the comments, and I thank those of you, who chose to reply with kindness and productive input- as I mentioned, I am not a frequent flyer, nor am I someone who wants to upset others, so I came here to learn more and to develop a better understanding of things. Hello Delta Flyers, I have a question about an incident that occurred on our recent Delta flight. This question is not necessarily Delta specific, so please remove if not allowed. My husband and I are not frequent flyers. We fly 1 - 2 times/year. We were on a Delta flight with a layover in Atlanta. We had a past experience of having a layover (in ATL) that was three hours and almost missing our connecting flight. At that time (2021) we spoke with an ATL airport employee who was very nice and told us that unfortunately, this was usually the case for ATL airport. I've also had a flight at another airport where our layover was an hour and my friend and I had to run to make it to our gate. I have been on more than one flight where the flight attendants will announce something along the lines of ""Let those with connecting flights exit the plane,"" (I can't recall if Delta was the airline). During this flight, that was not announced. The gentleman beside us stood up and exited the plane immediately. We followed suit, because we assumed if you had a connecting flight, this was okay. There was still a line to exit, at which point we found ourselves beside an angry woman who was heaving sighs and started saying the f-word. My husband, foolishly, told her to ""breathe,"" and a war of words started with her calling him an entitled redneck (for reference, I don't think we're either of those things, but I guess I'm biased). She rallied her row and the row across from us against us. She also said if we wanted to exit earlier, we should have paid for better seats. It was extremely uncomfortable, and I just looked down, avoided eye contact and said ""Sorry."" My husband was unscathed, but me, days away from my time of the month, I sobbed hysterically as we went to our gate. (We did make it by the way) I can certainly acknowledge we may have been in the wrong, but I'm also confused. Are there certain airlines that permit people with connecting flights to leave first? Does Delta have different policies? Or are you bound by the hierarchy of the seating arrangement, and it's too bad, so sad if you miss your flight? Thank you for your help!",Delta,reddit,"['Responsiveness', 'Empathy']"
3012,Canceled my flight with no notice and no refund,"Booked round trip tickets for three people on 7/13. Received confirmation and a pending charge hit my credit card immediately. Charge posted to my credit card on 7/15. When my credit card bill came on 7/27, I logged in to Spirit to retrieve my receipt in order to reconcile my credit card statement. When I logged in, the trip status read ""cancelled"" and the amount collected said $0.00. So I called customer service and was informed the flight was cancelled on 7/18 and that there were no alternate flights for my itinerary available. I received no cancellation notice or refund. I had to request a refund from the customer service agent, who promised my card would be credited in 7-10 working days. By the time Spirit refunds my money, they will have held it for nearly a month. Had I not been diligent about checking my credit card purchases, I could have very well shown up for my flight only to find out at the airport that there was no flight. Spirit offered no help or apology. This is the worst possible customer service at best, and it is outright fraud at worst. I will NEVER fly Spirit.",SpiritAir,trip_advisor,['Responsiveness']
3013,Recent Experiences ,"Took a couple of trips with Frontier in the past few weeks and wanted to share my experiences. This is just what we encountered, along with our main takeaways. We managed our expectations (it’s a budget airline with cheap tickets, afterall) and understood Frontier’s policies (add-ons, bag sizes, seat assignments, etc), which I feel prepared us for the experience. It’s very clear while purchasing your ticket and during online check-in what Frontier’s policies are. They were checking everyone’s bag (besides zone 1 boarding group) and caught many folks out for having too large of a bag. We made sure to have bags that EASILY fit in their personal item sizer. While the plane was a bit dirtier than others I’ve been on, and the seats were less comfortable than what I’ve been on before, it wasn’t that bad for 2-3 hour flights. The flight attendants on all these recent flights were great too. Overall, completely fine experiences. Actually, quite good considering the super low prices we paid!",FrontierAirlines,reddit,['Responsiveness']
3014,"Very nice flight, but vegetarian have to pay","Very comfortable flight, the staff is very friendly and helpful. Great choice of movies and TV shows. However, concerning the meals, I don't agree at all. Vegetarians have to book in advance (there was no vegetarian option available) and therefore we have to pay. But meat eaters don't have to pay (in advance) and have the choice between two meals. I chose the chicken option, leaving the chicken aside and eating only rice.. I am very disappointed that vegetarians cannot choose in advance free of charge. Or you should order more vegetarian options during the flight. Why do vegetarians have to pay (and order in advance) while meat-eaters have two options and don't have to pay ??",Emirates,trip_advisor,['Responsiveness']
3015,Increrible low service,"The staff is increrible untrained, they dont give you any wine or propert drink in business and not even a blanket. Very dissapointed to be flying in business class and not getting the minimum service you are paying for. I by mistake book NYC to Bogota and 2 weeks later Bogota to Los Angeles, both flights Business class. My wife couldnt even get a blanket and the meals were really low class. in addition the toilet in business class was all leaking. what a bad experiece, I do not recomment this airline to anyone.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
3016,Terrible airline,"These people were an awful experience. It was December 23 and the blizzard was in full force. My outbound was cancelled and I then cancelled the return flight, since I had no way to get to Orlando in time. I followed the instructions of the ""chatbox,"" since therer was no agent available (and even here I was disconnected 8-10 times. Now a refund is being denied. Stay away from this airtline",FrontierAirlines,trip_advisor,['Responsiveness']
3017,Great flight,Flight was on time for departure and we had a smooth ride always fly Southwest great customer service and always on time will continue to be a loyal customer. We love flying out of Indianapolis International Airport,SouthWest,trip_advisor,"['Responsiveness', 'Reliability']"
3018,Unprofessional Attendants.,"There were two females and one male attendant on our flight. The female who had darker hair (as opposed to the other female with reddish/orange hair) was extremely unprofessional and disrespectful. As she aggressively complained about others complaining in the beginning of our flight, she also aggressively and unprofessionally walker down the isle. At the end of our flight my stroller and car seat were sent to the carousel rather than being brought up to the tunnel in order to attend for my 6 month old daughter, while also holding my carry on bags after our flight. Terrible experience. She told me “sorry you’re in Baltimore, it’s midnight and there’s not enough staff”. I am very offended and ashamed of her performance as an attendant. Terrible terrible customer service.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3019,It is Acceptable,"There is no comparison to other major airlines; however, in US. it is a better one. Unless the other airline, at least we had meal service on our 10 hrs flight to Honolulu.",Delta,trip_advisor,['Tangibles']
3020,Retired Government Employee,"The Jet Blue Airline services are decent for the most part. During my recent trip the plane was not full and the exit row seats were open. The Flight Attendants wouldn’t allow anyone to move into the open seats, unless they paid the 85 Dollar Upgrade Fee! I found this to be sadly odd, and poor example of customer services. No one on the flight purchased the open seats and they remained vacant the duration of the flight. I’m not sure if this is company policy, but if it is, this needs to be strongly reconsidered! This was an excellent opportunity to reward a customer base that had already invested with you, and it sends a message that the company values the Dollar over the Customers!!!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3021,great flight,"every time we fly southwest, we have never had a problem. everyone is courteous & helpful. in fact, every flight that we have been on has left on time or landed on time. i would call that a good record.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3022,"""Used to be better""","The flight was scheduled to depart at 2:30pm, boarded at 2:08pm, they said there was bad weather and we were #31 for take off, didn't they know this before they put us in the plane? We ""parked"" on the side at LGA, after about 2 hours they said we had to go back to the terminal to let some people off that had already missed their connecting flight. They promised we would take off after that, we got on line for take off, one hour later they said we had to go back to terminal to refuel because we had used up all the gas. Back on line for take off, 2 hours later, back to terminal because the toilets needed to be emptied. To make a long story short, we ended up departing at 10:30pm, landed at FLL after midnight, which was actually a good thing because I thought they were going to cancel the flight. Yes, they gave us water and snacks, twice instead of once, but why leave all the passengers in the plane for 8 hours? JetBlue used to be so good!!! As they've grown they have gotten worse as all the other airlines.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
3023,Great experience!!,"I had a flight on 23/03 from New York to Athens operated by Emirates, I’m super satisfied, great pilot, great service, friendly cabin crew! I want to say Special thanks to a cabin crew Balssam she is so Kind, attentive, super polite and great sense of humor !! Thank you! I really enjoyed my trip despite the fact it’s a big distance flight with so many hours onboard. Highly recommend, Xenia D.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
3024,"Did not tag bag, ruined Day One of vacation","4Oct19: 5 AM, Amanda Zaiter of Jet Blue did *not* tag my bride's bag. Wife near tears on Day One in Aruba. 4Oct19: Filed claim 5Oct19: JetBlue rallied and delivered bag to hotel",JetBlue,trip_advisor,['Responsiveness']
3025,Mr thomas duffy,Great staff service lots of room nothing to much to ask for help.would and have used them again many times.from check in to arrival top class.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3026,Attendants were funny and helpful,The process was painless and the crew were entertaining and helpful. They helped entertain our little 7 month old girl which was very helpful since it was her first flight.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3027,Jeff,Purchased flight flex and changed. Charged 126.00 in fees. Customer service is terrible. Nothing fixed,SpiritAir,trip_advisor,['Responsiveness']
3028,"Not worth the price, avoid at all costs","If you value your time at all, do not deal with this airline. I know, it has cheap flights, but not only is the saying “you get what you pay for” relevant for Frontier, but Frontier does not even give you the value of its low prices. Frontier is 3/3 on flight delays/cancellations on my bookings. We’ve had flights delayed, cancelled, and with our most recent flight, a cancellation of our nonstop flight, and then TWO delays of the two-leg itinerary it was replaced with. Not only that, but when we asked to have our paid-for check bag switched to a carry on because of the itinerary change, they required us to pay another 50%. And no customer service phone number?!? “Oh, just text us on Whatsapp” YOUVE GOT TO BE KIDDING ME.",FrontierAirlines,trip_advisor,['Responsiveness']
3029,Bad planning and organizing leads to exceptional poor service,"Weather or mechanical issues are out of everyone's control, however, how you deal and prepare for these events is crucial to your success. Planes were late arriving on return flight from Dublin to connecting in Toronto and onward to Ottawa. No auto arrangement was made to rebook new connecting flight. Lineup for service was 40 people deep with only 2 attendants to work with customers. Really ridiculous as there were two more stations available. Someone should have been called in to help expedite. When you try calling you are on hold for over an hour with no success and get disconnected automatically many times. Then when you inquire as you want to get on the next flight with someone nearby they also suggest you go to the white phones across the airport. Ends up those phones are mostly non-functioning and one that does work after 15 minutes disconnects. You go back to the counter area (still holding your number which still remains 30 people deep) speak with an agent near the lines and you finally convince her to allow you to get in line for check-in. You get to that attendant (too new and constantly asking help from another colleague for each customer) who then wants to charge you a second time for your luggage. Are you kidding me. She can't figure how to get you on the next flight and wants more money! I had to get a supervisor to resolve but folks at air Canada truly needs to review their procedures, training and operation. They have been around long enough to be more proactive and more customer oriented.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
3030,Confirmation?,URL: URL,JetBlue,reddit,['NA']
3031,Warning!! Do not travel with this airline!!,"On a flight from Bogota the plane made an emergency landing at an army airport in Spain. What ensued was absolutely chaos. We were told to exit the plane and left in a tiny airport with no food, water and information for the next 14 hours. The only reason we got food and water was because the airport took responsibility for caring for us - the airline did NOTHING! They took zero responsibility and not one person from the airline came to give us any information or apology. We were told we couldn’t leave the airport as Avianca wouldn’t pay for boarder control. We were finally boarded onto a plane which we nearly missed as there no was no announcement. The plane was disgusting - cramped, stains on the walls and leaking. I never leave reviews but I would never want anyone to have the same experience - especially when travelling with children. Absolutely horrific experience - please do not travel with this airline.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
3032,Terrible services,"They held us back from our flight, because of a problem with their own servers. Then asked us to pay extra. If you want to fly internationaly don't fly Delta.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
3033,Totally Robbed By United Airlines. No one will answer the phone!,"So we booked a trip to Puerto Vallarta So we booked a trip to Puerto Vallarta, Mexico three weeks ago from Toronto returning on the following week. We decided literally 6 days out to skip the down leg and go direct. We had a family issue that needed attention and could not wait. No problem we bought 4 additional flights direct. I did not call and ask for a credit because I knew i would not be refunded as i did not opt for cancellation insurance. On the way home we arrived at PVR airport to be told that we had no return tickets because we didn't use the down leg. I was polite and asked why!? The explanation was that because we didn't use the out bound we were cancelled from the inbound. Simple right? I asked nicely for the agent at United Air Lines to help me out. He was very cooperative. He said he could get us on a later flight to San F and then on to Toronto. I said great! He took out tow check bags and our fee for the bags (that I had already paid once) and we waited... 25 minutes later he said his supervisor said he had to charge us an additional $1000 USD EACH. I said no thank you and asked for my bags back. We got the bags back. I asked for a refund on our two paid check bags and was told he could not help us. We needed to go on line for a refund. I was GOB SMACKED! Not only are we stuck in Mexico but now we have been robbed at the airport. Needless to say I WILL NEVER USE FLIGHT HUB OR UNITED AIRLINES AGAIN. Buyer be ware. What a total bunch of absolutely crooked robbers we encountered. Sincerely beyond frustrated and disappointed. I have spent the last two days on hold trying to speak to a human about my challenge and experience to ZERO avail. Buyer be ware. Total CRAP. United conf # NF5H6",United,trip_advisor,"['Reliability', 'Responsiveness']"
3034,Dirty stinking chauffeured car and a filthy aircraft,"All started badly with the chauffeur pick up, a 5 Series estate covered in mud and dust, interior covered in filth also and stank of stale smoke and BO. Seat area dirty, litter on floor, TV screen filthy.",Emirates,trip_advisor,['Tangibles']
3035,Made us miss our connection and delayed our vacation,Delayed our flight by 3 hours causing us to miss our connection. They claim it's due to weather although it is sunny and clear here. They refused to put us up or provide compensation for the missed vacation days. Will avoid Delta in the future as they do not honor their obligations to customers.,Delta,trip_advisor,['Responsiveness']
3036,Cheap and comfy,"I ran out of money so had to travel in economy class, the food is terrible, my night meal was a pizza that felt inside the box and the cheese was completely ruin. I asked for a drink and the waiter asked me in reply ¿why do you need a drink? i almost beg her for that drink, and avianca is not a low cost airline, they should have free drinks, even in economy.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3037,Split family because of computer issue,"We arrived to the counter on time, but because of an error in Jet Blue's computer system and inadequate staffing to deal with it, they could not print my wife and infant's boarding pass, despite the fact that we had a ticket. Mind you, this is the first leg of a 32 hour trip to Phnom Penh in the time of COVID with Cambodia having a law that we had to all have negative PCR tests within 72 hours of our arrival to Phnom Penh. My wife was not allowed to board because of the system issue. So I took our three older kids (8 y, 6 y, and 3 y) who were weeping because they had never been separated from their mother for this long before. My wife and I were also crying as we departed in haste. My wife was rebooked, but the itinerary was brutal. My wife then had to reprint her vaccination card and get new PCR tests done on her and the baby which cost us $450. She had to get a hotel in New York City last minute that was very expensive. She ended up getting to Phnom Penh 24 hours later. Jet Blue's solution was to reimburse part of the expense of the hotel, and give us $50 credit. For other's information, in their customer bill of rights, they guarantee they will pay you $1,550 if you are not allowed to board because of overbooking. It's a promise in writing on their website. It seemed to me that they should at least pay our expenses back to us, if not give us the $1,550, because it is the same kind of error (a computer system resulting in denial of boarding). But no. We got $50.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3038,La mejor experiencia,"La primera vez que me subía a un avión, fue la experiencia mas alucinante de todas, me ayudaron mucho y me hicieron sentir super tranquila todo el tiempo. Excelente servicio",Avianca,trip_advisor,['Responsiveness']
3039,FIRST TIME ON JETBLUE,"Good flight, on time, and even before travel time. Would most diffidently fly Jet blue again! I love an airline that is at least on time, but one that is ahead of schedule? Hats off!",JetBlue,trip_advisor,['Responsiveness']
3040,United/Emirates luggage question,I am flying on separate tickets Denver to San Francisco on united and then Emirates to Dubai. I have a 6 hr layover in sfo. So assuming Emirates check in counter will not be open. Can I expect to have my luggage to be booked through from Denver to Dubai or will I have to recheck bags in SFO. Thanks,Emirates,reddit,['Responsiveness']
3041,Excelente Aerolínea ,"Es siempre un gusto volar con Avianca, los empleados muy amables y educados, al subir al avión siempre reciben con una sonrisa y un saludo a cada pasajero, a la hora de ofrecer los alimentos lo hacen de una manera amable. Aerolíneas como Aeroméxico e Interjet deberían observar lo que es servicio al cliente.",Avianca,trip_advisor,['Assurance']
3042,I would give this a 0!!!! I would.,"I had the worst experience traveling with the airline. Customer service is terrible, with my experience they kept directing me from one person to another with no solution. I checked in and *paid the fee for* my luggage online (in that order online). I just needed to drop off my bag. I arrived at 6:50 a.m. and the departure of my flight was at 8:08am. There was just an inexperienced employee, who took forever! To resolve a previous problem with a different customer. When it was my turn, they told me that I couldn't check in anymore, even though I had done so online, and I just needed to drop off my bag. They directed me to a hotline number, there they told me that nothing could be done as I needed the employee to add a description in the flight notes confirming and explaining what had happened. The clerk agreed to write a description, BUT she didn't know how to do it and needed help. She asked for my personal number and personally texted me that it was done. And confirmed that the baggage fee was not met. The representative I spoke to on the phone told me that my flight was diverted. But no email was provided to me confirming the following. The next day, I woke up with a charge !!!! Which made no sense! I *paid* my luggage *fee* after checking in online. If I follow the representative's words, then my “check in” did not go through online , meaning that my baggage expense did not go through as well. That makes sense... But I woke up the next day with the baggage fee, which means my check-in went through originally. I *ended* missing my flight because Frontier chose to place an inexperienced employee in up front. 🤔 all i can say is that this airline only cares about getting your money!! I Tried calling the number on their website under feedback and claims. But in my attempt, the call transfer to that department but it drops and never goes through.. I think they did this on purpose. I created a claim form, but I just got a vague apology with no description or explanation of what actually happened on the backend. I’m still confused, I would love to receive an explanation. I would love to speak to a customer service representative. But I can genuinely say that frontier treats its customers awfully, and I can't imagine how they must treat their employees. this is money seeking airline. All they care about is YOUR hard-earned money and NOT their customer satisfaction. I WILL NEVER TRAVEL WITH THIS AIRLINE AGAIN. And with word of mouth, I will let notice to my small platform of this money-seeking airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
3043,"On time flights, fantastic entertainment!","Being as I fly quite often and choose Delta whenever possible, I have managed to become Platinum Medallion. This makes for a very speedy check in process. Check in went quick, the loading process went very smoothly. In flight the flight attendants were very attentive and the in flight entertainment was so enjoyable. All of this made for a very pleasant flight",Delta,trip_advisor,['Assurance']
3044,Always the best airline,"To begin with very welcoming and helpful staff,great with children. Comparing to other airlines the Emirates have the best economy class seat however the leg room and the back of the seat could improve. My over all experience with the airline is GREAT,I always choose them over other airlines even if the cost is higher.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3045,Dr Ruth Plate.  Chalkduster,"I fly this route once or more per month. I was seated in Row 1 and the wall in front of me was filthy. Soda pop or something was spilled all over the middle section where I was seated. A Jet Blue Pilot was seated next to me who said “Yes, that’s a problem with many airlines.” I only fly Frontier because it is a direct flight and others are not. Sad. Flight attendant just shook her head.",FrontierAirlines,trip_advisor,['Tangibles']
3046,Arrowhead stadium to watch Chargers vs. Chiefs play,"The pilots were great along with the crew. The service was very good and our connections were all on time, which does not always happen.",SouthWest,trip_advisor,['Assurance']
3047,Southwest Airlines are worthy of Everyones business!,Southwest Airlines has one of best airlines for the amenities you receive. The Staff are always accommodating and appear eager to serve your needs. I appreciated that the Staff went out their way to adjust and help my concern that occurred through initial scheduling. Thanks for the business.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3048,Excellent Service,"I recommend the airline staff, the quality of the entertainment the seat and entertainment. I commend the staff totally both ground and air staff. The food was excellent. There are only two flaws with my flight. The first was the tea. The tea was horrible. It has reinforced my rule of not drinking tea on planes. The second issue was on the A380 from Dubai to Bangkok. It was freezing. I had to use the blanket. That never happens. Additionally everyone in the area was. Some people resorted to wearing their jackets. Overalls the flights were very good the refreshments were excellent and the staff amazing.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3049,An Airline that still cares,"In this day & age of air travel where other airlines charge the travelers for seats, luggage, carry-on luggage, food, flight changes, etc, and soon (hopefully not) the right to use the onboard toilets, etc, Southwest still puts its passengers first. They do not nickel and dime the passengers for the basics, and understand it is not a low cost bus service in the air, but a full air-travel service they are providing us. Despite the low fuel costs, other airlines still charge a surcharge carrying on from the dark ages of air travel, as well as a lot of other make-belief, padding-of-their-bottom line charges! Southwest’s personnel are pleasant, smiling, and hospitable. This is coming from a life-long American Airlines flyer who switched over to Southwest after being slighted way too many times. I root for Southwest and hope they uphold their pro-consumer transparent policies.",SouthWest,trip_advisor,['Responsiveness']
3050,Can't beat the prices ,Yes it's your basic seat and no frills but I'm fine with that. 4 tickets round trip with 2 checked bags $420. Way cheaper than delta. Don't pay to pick your seats. They will sit you together. Unless you just really have to have the front of the plane.,Allegiant,trip_advisor,['Tangibles']
3051,From NYC to Colombia and Domestic flights in Colombia,"Very efficient, the service was great, the attendants were on point. I've flown Avianca about 5 times in 11 days and each flight got you on the plane, in your seat, and ready to taxi about 5 minutes before scheduled to take off. I'd fly with Avianca again.",Avianca,trip_advisor,['Responsiveness']
3052,Communication?,"Flight gets a 12 h delay over night. No info regarding accomodation solutions, ground crew without a clue, and the kicker? The first officer is not there at the initially targeted time the next morning. Meaning we all stood up at 4 to make it to the airport for nothing: here are two more hours of waiting for you. Not bad on a >5k USD business class ticket. Will avoid United whenever possible.",United,trip_advisor,"['Responsiveness', 'Reliability']"
3053,Auditor,"Frontier airlines open late, and their staffs came in 3 minutes late. There was a long line waiting. Bad services, this will be our first and last flight with Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
3054,Worst experience ever,"Absolutely the worst experience ever!! Waited on the phone for a total of ten hours in a three day period. To finally speak to a very rude and extremely hard to Understand women. We were strong armed in to getting some flight voucher, Instead of our money back. I asked to speak to the manger multiple times and she just kept dismissing me. I am extremely upset how they have treated our military families and I advise anyone reading this to go with a different airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3055,Can I take a zoom meeting in flight? ,"Flying this week and I’m less familiar with the new WIFI rules. I have a meeting I need to be able to attend via zoom, am I able to take it in the air on an iPad or iPhone (with headphones obviously, I’m not a savage) or should I move my flight? Thanks in advance for the help!",Delta,reddit,['Responsiveness']
3056,cancelation,Thieves. They will credit you what you paid instead of refund your money even after you pay extra money to refund. Theure criminals and would advise against using this airline unless you have to.,FrontierAirlines,trip_advisor,['Responsiveness']
3057,DO NOT FLY SPIRIT,Flights cancelled 3 days in a row. Had to spend 4X more to fly another airline into Pittsburgh instead of Latrobe. All they have me was $45 credit to use within 60 days. This ruined my vacation!!!!,SpiritAir,trip_advisor,['Reliability']
3058,Great as always,"Great flight with a pleasant, professional crew. Straight through flight with no delays. Would recomment this flight to all.",SouthWest,trip_advisor,['Assurance']
3059,Allegiant air line code on iMessage,Has anyone had any luck with putting the Allegiant IATA code: G4xxx to send a link in iMessage to friends to track your flight? It works with major carriers such as UAxxx or DLxxx. (xxx is flight number). But I can't get it to work with Allegiant. Also tried using AAY.,Allegiant,reddit,['NA']
3060,Flight to New York,Cannot fault delta airlines we were treated like royalty from hot towels before dinner to eye masks and blankets as well as headphones and free inflight catering and movies all in all it made the 7 hours pass quickly. The quality of food was astounding. Staff were respectful and friendly.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
3061,They stole my money,I canceled my trip the day after booking and spirit airline refuse to refund me or give me a credit.,SpiritAir,trip_advisor,['Responsiveness']
3062,Best choice for the money spent,Best Value for the money. Convenient time tables and destinations. It's a pleasant change from some of the other airlines I've traveled with over the course of my travels.,JetBlue,trip_advisor,['Tangibles']
3063,Great!,"Because I was wearing a ""boot"" on one foot, I required wheelchair transport at each airport I was in. I also was allowed to board the planes early because of my disability. While this was absolutely NO fault of Southwest, when I had my layover in Nashville on my way home, I was met with a wheelchair by a Southwest employee and taken to the arrival/departure area. Unfortunately no one from the airport ever showed up to push me to the gate where I was to depart. A Southwest employee at the check-in counter even called again for a porter & none ever came. I had quite the walk!",SouthWest,trip_advisor,['Responsiveness']
3064,Long day of Travel Made Better by Great Cabin Crews,"I love flying on Southwest. Aside form the fact that more often than not their fares are less than the competition, one of the things that separates Sothwest from other airlines (in my opinion) are the cabin crews. They nearly always engage passengers with humor and a more personal feel, rather than the robotic attitudes found on some other major airlines. A recent trip from Belize City to Detroit, thru Ft Lauderdal entailed about 7 hours in the air and a 12 hour travel day altogether. The friendly attitude of the flight attendents made what could have been an miserable, long day far more tolerable . I also recommend spending an extra twenty-five bucks and getting early check-in, which allows you to avoid some of the mob scene during the boarding procedure.",SouthWest,trip_advisor,['Responsiveness']
3065,Any Remote Delta Employees?,"What type of job do you have and what are your benefits? I'd like to utilize the free flights for family benefit, and need a remote opportunity.",Delta,reddit,['Tangibles']
3066,"On Time, Lost Bag","One bag was checked only to Toronto. Picked up both bags in TO as we cleared Customs and put them on Connecting Flight conveyor. Obviously, the bag only checked to TO stayed there for a day. Lost Baggage staff in Ottawa were helpful in sorting issue out.",AirCanada,trip_advisor,['Responsiveness']
3067,"Good price, good service, good deal","WMy family recently planned a road trip from So. Cal. to Taos New Mexico. When we saw how cheap airfares were, we changed plans and flew to Albuquerque and got a rental car instead. The flight was inexpensive, fast and efficient and beat driving 1000+ miles each way by a long shot.",SouthWest,trip_advisor,['Reliability']
3068,Lost baggage,"Spirit lost our carseat coming home from vacation from Orlando to Philadelphia. After waiting hours in Philadelphia airport with 3 small children trying to locate our carseat we were told it was in ""Costa Rica ""?. They gave us a loaner carseat to put my 3 yr old in to drive home 2 hrs and said they would be in touch and we would get reimbursed if they couldn't locate carseat. During that time we received conflicting info and LIES from ""they couldn't find our carseat"" to ""it's at an auction in Philadelphia? WHAT? When submitting a claim we were told I had to submit a receipt for the carseat in order to get reimbursed! A carseat that was received as a gift from my old coworkers. Even if it wasn't a gift -why would I still have a receipt years later?! They said they would reimburse us 90$! What carseat is worth 90$?! The loaner carseat they gave us costs more! DISGUSTING! PARENTS DO NOT FLY WITH SPIRIT.",SpiritAir,trip_advisor,['Responsiveness']
3069,Avoid at all costs,"I am so frustrated with Allegiant. They are the only airline to have you pre-pay for your pet but then will not refund you if your plans change. Yet you have to reserve your pet in advance. I wanted to make sure there would be space for my dog over the Christmas holidays so I called and paid in advance. I ended up needing surgery on my arm the week prior to Christmas so left my dog home because it would be too much for me, and I was under orders to not lift anything. When I called to see about a refund I was told this was not possible as it is not refundable. I literally gave them $100 for nothing. I will never fly with them again.",Allegiant,trip_advisor,['Responsiveness']
3070,Great 👍 ,"I been travelling with the A 380 for about 4 years now from London to Bangkok via dubai and I have to say I have a very good time, great foods, some of the staff are very friendly and helpful and the flight was excellent, I took my kids also and they were very happy with the flight and they were on the Internet and also had a great experience on the A380. ❤️👍👌",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3071,Best flight,"I've never flown Southwest airlines before but I love them! Everyone was nice and polite, we arrived home early on the return flight. The pilot said there was turbulence but didn't feel a thing!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3072,Worst flight ever,"Thank you United for quite possibly the most uncomfortable chair designed by man. Five stars for the sheer rigidity of the thing. It's tiny too, but that's not where it really gets you. I'm 5'8"" and have... Wait... HAD no back problems, but the steel reinforced concrete cushioning fixed me up pretty good. Now I know how a medical cadaver feels. I'm also wondering if United takes applications for the 8 year old who must be in charge of early morning flight lights and dings... My kid could rock the light switch rave they were putting on at 5:30 AM. From 5 am takeoff to 7 am landing, we got about 27 minutes of dark cabin. Not in a row, mind you, that would be crazy talk. But lucky for us all, when United did manage to string together 5 minutes of darkness, sleep was no option. They made sure to blast pilot announcements at 800 decibals so we didn't miss the temperature in Denver or the opportunity to fill out a credit card application. Thank GOD I got that info instead of sleep. To say that the cabin was hot wouldn't do justice to the amount of heat required to produce the 4 liters of ball-sweat I was able to shed. I'd have thought I pissed myself but the sweat was also up my back and oddly on my upper lip and top of my head. I appreciate United clearing every sweat duct on my body. It was almost like a spa... If that spa we're to force you to watch an amateur DJ while you laid down on a concrete slab and put a blow dryer in your face.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3073,Very good!,I have had a few bad experiences with Allegiant in the past but this last flight was very good. The seats are still uncomfortable but the staff was great and everything went smoothly. On time and efficient. I would recommend this route.,Allegiant,trip_advisor,['NA']
3074,Very smooth flight and helpful personel.,"The Personel were excellent at check-in and on the plane.I needed Wheelchair and used a POC (oxygen) on board,Ihad my Doctors order,so no problem at all.Definetly will fly Allegiant again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3075,Safe and on time,"We were on time and safe and enjoyed our first views on lhe islands on landing time and were driven by our Acorn guide Victor to the Royal Palm Hotel, that we enjoyed for the food but not the wettness at this time of the year. We thought Victor was a great guide.",Avianca,trip_advisor,['Responsiveness']
3076,One of the best airlines,Wonderful airline. Had a comfortable long haul trip on Emirates. The in flight entertainment was excellent and overall service was great. I would definitely prefer flying through Emirates again.,Emirates,trip_advisor,['NA']
3077,Stay away at all cost!,"Stay away at all cost! What should’ve been a 2 hour direct flight became a 20 hour ordeal with 2 cancelled flights & “sleeping” at the airport (hotel wasn’t an option within the time frame). The final slap on the face was to see several empty spaces on a supposedly full flight after seeing dozens and dozens people scrambling (many with small kids & older adults) to get to SFO after the 6 AM flight (delayed from 10:30pm the night before) was canceled and standing in one and a half hour standby line. Customer service!? What customer service!? At Frontier?! No, there is no such thing. I feel bad for people working for this company though - what choice do they have other than either protecting themselves against dozens of frustrated customers with hostility and disregard or quitting. It’s frustrating that this company, mostly is praying on the people who can afford traveling the least. Not sure how the owners of Frontier can sleep at night knowing how much angst and hardship they are causing.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3078,"6hour delayed going, 1hour on the tarmac","I’m not one for reviews. Get it, we make plans, but we also have to be prepared. Unfortunately on our trip out the flight was from Bos to Norfolk va 75min flight was delayed 6 hours. Then when returning, we were on the tarmac for 90 mins. That’s longer then the flight. Apparently the pilot let us know we couldn’t de board until another flight got their paperwork in order. We could see at least three other gates open, but we had to just wait for the occupied gate.",Allegiant,trip_advisor,['Responsiveness']
3079,"For cheap flights and not too bad service, this is the way to go","This will be my second flight using Allegiant Air but I dont leave until October 20, 2018 and back on October 24. The first tiem I flew was from St Petersburg, Fl to Fort Wayne, IN and everything went well.",Allegiant,trip_advisor,['NA']
3080,Allegiant direct flight from Orlando to Asheville,"This Allegiant route has a good price, good service, new planes and uncomfortable seats. I was unaware of the new 40lb weight limit on checked bags. Oops! My husband and I combined a bag this time and had to redistribute some items to our backpacks. We will fly Allegiant again because I prefer non-stop and we love Asheville.",Allegiant,trip_advisor,['Tangibles']
3081,Refund Policy,"Customer service was bad enough that I will not be going back. Was supposed to fly over Christmas time (one direct there and two to get back), but with enough time delays that had been happening for months. Applied for a refund, got it for the flight there, but not for the flight back. When I called them up and asked two problems came up that lets me not trust them again. For the first one they said they need a UATP number from my paypall (didn't for the first refund). Couldn't find it anywhere and even called up Paypal and they said you definitely don't need the number. The second problem was that I missed my final flight and could not give me a refund because I missed my flight that I told them I was not going to make. To spare details when asking how that was possible they said a failure in their account.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3082,Horrible and unreliable airline,Cancelled my boyfriend’s flight without even telling him!! Just assumed to have it cancelled?? Never heard of something dumber from an airline in my life. Showed up to the airport and had to take a much later one. Very disappointed and will no longer be flying with them.,JetBlue,trip_advisor,['Responsiveness']
3083,Not worth it,"If you want small, uncomfortable seats with zero leg room, extra fees for everything and delayed flights without being told then Frontier is for you! The seats are basically the same comfort level as bleachers. They do not recline. I paid extra for the ""more comfortable, roomy"" seats. All we got was a little extra leg room, nothing more comfortable about it. The prices are enticing but after all the fees for baggage and seating, we could have flown anyone else. It ended up being the same price as all the others. The staff was nice, but not very helpful. They smiled when they told us they couldn't give us any information about our delayed (not once, not twice, but 4 times) flight. The last 2 times it was delayed, we didn't get the notice until we were boarding the plane ( very obvious to everyone that it was delayed at that point) They broke our brand new luggage. And the carry on bag sizer is at the boarding area (however all the size and weight limits are listed on their website), not before that and since you've already gone through security, you have no choice but to pay the extra fee (yes another added fee) for oversized/overweight carry on. Overall, it would have made our lives easier to fly any other carrier,in every aspect.",FrontierAirlines,trip_advisor,['Tangibles']
3084,"It was OK.  Flight delayed, friendly staff.","OK flight. An older plane, but a bit more legroom. I did have a major problem with luggage. I am moving home from Brazil (after a holiday in Peru), and knew I would have a problem with my 4 bags. I called their office and then followed it up with a special trip to the airport to verify days in advance if I can get all the bags on and how much it would cost me. I was told a price, but when I got to the airport for my flight, it was more than doubled. I eventually got it down to a price that was still a bit more than I was quoted, but it was bearable.",Avianca,trip_advisor,['Responsiveness']
3085,Flying Emirates to NYC,"It was a direct flight to Newark airport NYC. It was a nice flight(in Economy), times were as it was scheduled, the service was good, the entertainment was excellent, the food was good enough (a choice of two main courses available), the seats comfortable enough, but.. it wasn’t exactly the Emirates level of flying!",Emirates,trip_advisor,['Responsiveness']
3086,Great service.. keep it up!,Boarding procedure was fast Flyfi and entertainment was available Snacks and drinks as well as attendants service was pleasant Will definitely fly again with them.. happy Filipino passenger🙏🏼,JetBlue,trip_advisor,['Tangibles']
3087,Don’t ignore the reviews like I did!!!!!!!!!,This has been the worst experience. I missed a whole day of my vacation after Spirit cancelled all the flights at the last minute and scheduled my flight for the next day. The next day comes and my flight was delayed twice making me lose another half day of my vacation. My return date the flights were delayed and I didn’t leave the airport until 8 hours after my original scheduled flight. With the delay caused me to miss my connecting flight. I arrived in Fort Lauderdale at 10:51pm and Spirit only had one flight available back to Virginia at 3:45pm the next day. Now I have to spend the night and all afternoon at the airport. The customer service was trash. I asked one representative a question and she looked at me and walked off. I went to ask another representative a question and she stated that she wasn’t answering anymore questions for the day. I found another representative and she directed me back to the representative that wasn’t answering anymore questions. The only representative that gave me good service and was welcoming was a young lady name Tanesha at Fort Lauderdale airport. I WILL NEVER FLY WITH SPIRIT AGAIN. I DONT CARE IF ITS THE HOLY SPIRIT. I read the reviews prior to flying and ignored them. Don’t be like me. It’s NOT WORTH IT AT ALL. DO NOT FLY WITH SPIRIT. They are the worst.,SpiritAir,trip_advisor,['Responsiveness']
3088,Great Airline,This is a great airline. I like the all economy seating and the free one checked bag. The boarding process was efficient. This will be my go-to airline in the future.,SouthWest,trip_advisor,['NA']
3089,Cloud cover. ☁️,URL: URL,Emirates,reddit,['Responsiveness']
3090,consistant quality and service,Jet Blue consistently provides quality service. The flight staff provide excellent customer service.,JetBlue,trip_advisor,['Assurance']
3091,Delta from Atlanta to Paris,"I sat in coach for the 8 hour flight. I don't sleep on flights, the seats are too uncomfortable. I had an aisle seat, which is a must for a long flight. You have to be able to get up and walk around ever hour or two. The flight was average for a long flight in coach on any standard (non-discount) airline. It is little cramped. The food is standard airline food, which means mediocre quality and a medium amount. The breakfast was sparse. I understand why, half the price of the ticket is tax so the airlines really don't make a lot on your ticket. The sad thing is Delta is better than most airlines. I travel a lot and they are better than the other main line carriers.",Delta,trip_advisor,['Tangibles']
3092,Worst experieance I have ever had when traveling!!!,This is the absolute worst airline I have ever flown with. Agents are not helpful or trained I was charged $400 for my cary on bags for a round trip ticket. This was because of agents not being available to help with how a passanger registered. $50 to print boarding passes. $400 for carry on bags. Never never again!!!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3093,Please either fix your entire business or go out of business,Absolutely terrible service. They will scam the heck out of you for your personal bag dimensions. The manager had such a nasty smug look on her face when she told me to spend $100 to upgrade my bag from a personal bag to a carry on. It was a bookbag!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3094,Just Don't Do It!!,"Prepare to be nickled and dimed to death! Gate service, $10, must pay for you seat on EVERY flight even if it's a layover on the same flight, minimum of $16 each. Had one bag that fit under my seat but everyone was made to put your bag in the ""personal item"" slip before boarding. Had to pay an additional $67 for the single bag I had with me. Drinks are available in-flight for extra $$. Horrible customer service all around. Pay the extra money for ANY OTHER AIRLINE and avoid the endless frustration of Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3095,Go Bruins! ,OK. It really was a normal flight. The exception was that we got to board JetBlue's Bruins logoed plane. Made more exciting with their 2019 Stanley Cup run. Slight delay in departure made up during flight so LA,JetBlue,trip_advisor,['NA']
3096,Worst Customer Service and Refund department Agents,Worst customer service and refund department agents. Agents can not process a simple flight segment cancellation issue.,United,trip_advisor,['Responsiveness']
3097,HORRIBLE!!! The government should shut down this sham airline,"Spirit didn't just lose my luggage, they STOLE my luggage. Their incompetence rises to the level of criminality. So, Spirit ""lost"" my luggage. I reported it immediately and the agent told me it would be delivered the next day. Next day came and they never delivered it and never contacted me. Another day passes, they never answer their Help line. Another day passes, they tell me they can't help me because I never reported the bag lost, EVEN THOUGH I REPORTED IT LOST IMMEDIATELY AFTER THE FLIGHT, IN PERSON!!! The employees know they work for a horrible failing company and they fall to the standards their employer set for them. The worst of American business. JUST AWFUL.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3098,Baggage problems again,"Flight was mostly on time. Service was polite. Free movies offered but you needed to bring your own headset, none offered by Delta. Flight was very full. Luggage retrieval was very slow. Somehow half dozen passengers’ bags got set off to the side and not left on carousel with no announcements. Seemed rather an odd thing to do as we were all there from the beginning of bags being unloaded.",Delta,trip_advisor,['Responsiveness']
3099,Good customer service,"High winds in Las Vegas cost almost 5 hour delay. Everyone was exhausted. But the cabin crew did a fantastic job. Allegiant is a low-cost Airline, so you start with the expectation that you aren't getting a lot of free amenities. There's absolutely no free food or beverages. Delay after Delay from the air traffic control tower. Finally we boarded and the delays did not stop. But the flight crew opened the aircraft door and let passengers wait in the jetway while we waited for updates. Evidence of a good customer service is when you arrive at your destination after 2:30 a.m., exhausted, and your 5 hours late , but you don't feel better at the aircrew.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3100,Pilot Shortage,"I lost $800 in prepaid hotel and Broadway tickets when my travel companion's flight was cancelled morning of and I could no longer afford to go alone. I had to fight to get a refund, and had to kiss that $800 goodbye. When I called I thought I could get $800 in ecredit or SkyMiles since similar flights were going for $2000 and I paid $300 but no. I was offered the morning of a gift card in exchange for volunteering to not be on the flight but that option was completely glossed over. I hope to never use Delta again and will tell anyone who listens what a nightmare this company is. Delta deserves to be sued for this event. I hope to regain hours of my life where I waited on hold for hours and then was rudely spoken to and cried back. Oh and did I mention? THE $800 DOLLARS I CANT GET BACK",Delta,trip_advisor,['Responsiveness']
3101,"Stunned, it was horrible.","Super excited to finally experience Emirates. While the ground handling was seamless, the cabin crew on the flight were below average. Sadly disappointed really. Unfortunately aesthetics cannot make up for a bad attitude. Fly Air NZ :)",Emirates,trip_advisor,['Assurance']
3102,Travel is FUN again!,the WHOLE experience was simply delightful! These folks assisted at every step and SMILED at each turn.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3103,On time with my bags!,"This airline is great. No extra fee for bag, food or entertainment. It gets you there on time with your bag even if the connection is tight. Oh and also very affordable.",Avianca,trip_advisor,['NA']
3104,"No matter what any one says it's a long miserable trip for Australia, awake for 30 hours. One and a half hours between c","Can't fault Emirates but a crying new baby all the way to Dubai. Parents were fantastic and tried hard to get him to sleep but other passengers were upset, one was moved.",Emirates,trip_advisor,['NA']
3105,Rude person at the check in counter at KCI,I recently flew to Chicago with my family from Kansas City. I put my bag on the scale for the southwest associate to put on the luggage belt. I turned to help my small children with their luggage. While my back was turned the bag fell of the scale. The woman working behind the counter said nothing and walked off. She then proceeded to put all the other bags my family had on the belt except the bag that fell. The she helped 3 other groups without touching my bag. I went back and asked her if she could put my bag on the belt. She said she needed a moment because the bag ALMOST hit her and wouldn’t touch the bag. She said she called her supervisor to put it one the belt. I apologized and said I wasn’t sure why it was such a big deal. She responded “you are making it a big deal”. Her supervisor came 10 minutes later put it on the belt and said nothing to me. The rudest service I have ever received. The whole time we waited for the supervisor my kids kept asking me why she wasn’t putting my bag on the belt I had no answer for them. I didn’t want to make a scene in front of my kids but I am regretting not making a formal complaint.,SouthWest,trip_advisor,['Responsiveness']
3106,TV screen not working ,"Dear Emirates management, I would like to share my first experience with Emirates EK 654 I travelled on 01st of november but starting my feel is horrible. I got seat number 37A however that is a window seat. But unfortunately my tv screen is not working. I approached one of the crew member he is Sam new member and he was tried to fix the issue but whole trip not able to fix and also no action first 3 hours past. But did follow up. I would like to suggest to Emirates Air line why do you not think out of the box. Please start program, how to do the guest anticipate and finds the guest preferences and give amazing service to the all the passengers.I heard from lots of people talk about the Emirates service is good especially from my friend but to be honest I did not feel any differences. And I saw when I boarding time one of the Emirates team member was upgraded one of the passanger to business class because of he is travelling for 10 days to Sri lanka Which they have done is great, but then after few second his wife and and one more passenger requested we are family and we need to stay together,team member has upgraded whole family because he can't ignore. Think about if the person travelling first time like me, try to hold the costumer and give a positive and wow service. Then only i or other passenger will recommended Emirates air line and will come back to fly with Emirates again. / Umesh Madusanka",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
3107,Disappoining experience,"My recent Emirates trip confirmed my previous observations of a significant decline in the quality of service from this company. We have been travelling with Emirates for over 10 years and in the past this airline has been distinguished by the quality of its service: meals, cabin service, flight crew, flight comfort. This is now a thing of the past. First of all, Emirates in connecting flights often forces passengers to do part of the journey with FlyDubai ( low cost, low quality airlines). Secondly, excessive savings can be seen - no toiletries kit, no slippers, no toothbrush (we used to get a kit for longer flights). In addition, the choice of meal options is limited, wine is served from large bottles which often threatens to spill and get dirty. There is a very small selection of drinks. No snacks are served on long flights. Staff do not offer off-service drinks to passengers, which can lead to dehydration. There is too little service and a lack of proper passenger care. Emiretes used to be special, today it is common so it is not worth overpaying. I have travelled with Turkish Airline several times recently. The journey has been more punctual and comfortable and the price much lower. I am considering dropping the Emirates loyalty programme. Even a complaint was responded to late, not resolved and the response was arrogant",Emirates,trip_advisor,['Assurance']
3108,Rude flight attendants,"We were flying on March 21, 2022 from Maui to Honolulu at 1:30 pm. It was a very hot day and my 8 year old daughter was very thirsty. The water fountain at gate 13 was broken so I told her we get water in the plane. It was a 30 minute flight so I knew there wouldn’t be service during flight. We were at the back of the plane, it was completely empty and I saw a male and female flight attendants at the back, 4 seats away form us. They were boarding the front of the plane. My 8 year old went to asked the lady for water very politely and she turns to my kid and says” No, seat down” in a very rude way. My kid came back so I went and asked the gentleman if he could please give me some water for my kid. He literally reached in front of them on a cart and gave me a blue can of water. I said to the lady, “my kid just wanted water and it was right in front of you, that was mean” she followed me to my seat and said something, I said the water was right in front of you. She raised her voice and said “DO WE HAVE A PROBLEM HERE?” At that moment I figured she wanted to get a reaction out of me, maybe to kick me off the plane so I said “no, no problem, I’m sorry” Never flying this airline again. Inhumane to a child that all she needed was a cup a worker. And the power trip was unreal.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
3109,Nightmare from start to finish,"I thought the flight was starting of well when there was an empty seat next to me but soon the flight attendants moved a customer who had caused a problem in another area of the plane to the seat. He was aggressive and rude to me as well but once you're in the air, what are you going to do? I was very uncomfortable. I was also uncomfortable in the seat. It was incredibly cramped. Luckily I was on the aisle and able to get up frequently because the seat caused me to be in pain. There was in flight entertainment but in order to watch it I had to hold my headphones in the jack. The flight was also 3 hours late, causing me to miss my connection in Toronto. Getting any sort of customer service meant standing in lines for hours. Finally I rented a car and drove rather than waiting another 24 hours for the flight that they offered me. Now I'm trying to get a refund for the flight that I was unable to take, the car that I had to rent and the gas that I had to pay for. I should be getting compensated for a flight coming from the EU that was more than 3 hours late but I've received no response from Air Canada at this time.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3110,Best US Airline,"My go to domestic airline is JetBlue. The flight left JFK 30 minutes late due to runway repairs and a faulty computer, but the flight landed a mere 4 minutes late. Smooth flight with good service, ample leg room, complimentary Wifi, TV, satellite radio, and movies. Can't be beat.",JetBlue,trip_advisor,"['Reliability', 'Tangibles']"
3111,Poorly planned and inconsistent service,"There are no direct flights from STL to LHR, so I had to fly via Minneapolis. The weather wasn’t great, and the inbound flight to STL was delayed. At the start of boarding, I still had plenty of time for my connection, but slow boarding and de-icing caused me to get to Minneapolis in time to see my gate closed. I was rebooked you fly via Amsterdam, with a total of a seven hour delay. The biggest problem I had was that my LHR plane was still at the gate and I was refused boarding. However on the AMS flight they reopened the plane doors, after the departure time, to let late connections on. Why couldn’t they have done that for me. As I felt the delays could have been prevented by better boarding and more accurate timing information, I complained. On a $7000 ticket, I was offered $25. Eventually I got them to $100 of points. Flights were otherwise comfortable, with friendly staff though.",Delta,trip_advisor,['Responsiveness']
3112,"Puntualidad,comodidad, y atención","Los vuelos puntuales, las sillas cómodas, y la atención de la tripulación excelente, la aerolínea ofrece sabanas personales y una pequeña almohada la cual es de mucha ayuda, ofrece también bebidas sin y con alcohol,",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
3113,So bad it was almost funny...almost....,"Fly Frontier, they said....it's cheap, they said....Here is my tale of woe from yesterday, for what should have been a simple 2 1/2 hour flight....The boarding was originally only slightly delayed. It was hard to understand the clerk on the microphone as he was mumbling incoherently, but we managed to board the airplane without incident, stow our carry on, and sit in our seats, in spite of the fact that the flight was overbooked. The seats were like sitting in a wooden church pew. I still have a backache today. There were no screens of any kind for entertainment, (I get it that it's a discount airline), and the tray table is only as wide as a cup. Once all the passengers were seated, I was a bit taken aback by how harsh the flight attendant was. She was barking at passengers in an authoritarian manner (I was to realize later that this was part of a necessary skill set for a Frontier flight attendant, as their duty seemed to be that of disciplinarians to the motley crew of passengers that populated this plane). Within moments of boarding, a young woman was thrown off the plane (and did not go willingly) for being inebriated and vomiting. This took awhile, and we thought we were finally on our way. Two men in the row in front of us got into an argument, shouting obscenities at each other, came close to turning their little scene into a physical fight, but just then, authoritarian flight attendant #2 stepped in, who was thankfully a large man and set things straight. We taxied to the gate, only to sit there.... and sit there. Finally the captain came on the speaker and stated that there was just a little delay as an indicator light came on that there was a problem, but it was fine, really...but he had to complete some paperwork over the incident...Okie doke....Ehhh...a bit later, he says that there indeed a problem with the plane, and we would have to taxi back to the terminal so that mechanics can fix it. So then we had to deplane and go back into the terminal for God knows how long. It is now after 9:30 on a flight that was scheduled to leave at 7:25pm. At this point, I am getting emails from Frontier every 2 minutes that my flight is delayed. How could I not know this?! One email contained an apology and said that meal vouchers would be given to us all for use in the terminal due to the extended delay. Mr. Mumbles come back on the speaker at the terminal and a group of us were able to decipher that he said that yes, we were all going to get meal vouchers, then well, no we were not, because, obviously, all of the airport food vendors were shut down for the night. But hey folks, good news! The mechanics have fixed the plane and they were just waiting for a flight attendant (they were all sitting in the same seats at the gate that we were, so maybe I misheard him). So we once again boarded the plane. By this time, it's 10:15 pm, and another shouting match ensues with the passenger across the row from us as a man refused to get out of someone else's seat and threatened to kick the man next to him. Fortunately, calls were made and flight attendant #2 escorted this guy off the plane too. Back to the runway, and the plane is about to take off, when authoritarian flight attendant #1 has to shout at a passenger walking down the aisle to sit down or she will delay this flight again! After multiple threats, the man finally sat down. Once in the air, thankfully, the flight became less eventful. Although....there was a curious bit of irony that was about to occur. After being offer meal vouchers, only to have them rescinded due to lack of available food in the terminal, the flight attendants walked up and down the aisle charging passengers for drinks and snacks. By now the lumbar torture device they call a seat, was inflicting stabbing pains into my body, and every minute seemed like an hour. When our flight finally came to a bumpy landing in Philadelphia, four hours late, I thanked my lucky stars that this ordeal was over...To their credit, I did wake up to an apology email from Frontier offering $50 vouchers for each of us...I will pass on this one. You get what you pay for. This was beyond ridiculous.",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
3114,Total Scam,"While you may be tempted to purchase a ticket this cheap, make sure you’re getting on the plane naked because ANY bag including carry on is 55 dollars. I spent 110 bucks on both bags. An entire hour went by with the sign “on time” displayed on the flight board behind a totally vacant desk before a random dude walked up and used the intercom to say “hey is anybody gonnna show up to board this frontier flight?” 20 minutes later the same person who was working behind the checked bag desk runs up in casual wear and boards us. When I entered the plane I was immediately overwhelmed by the stench of homeless people since this airline is the shanty town of the skies. If you plan on using folding tray I hope you’re a hamster because it’s not even the size of an tablet. The best way of imagining what the comfort level of the chairs is to think of what it would be like to sever one ironing board in half, glue it to an upright ironing board and sit on it for four hours.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
3115,Convenience of Southwest,The ability to change your flights without a fee or a penalty is one of the most important reasons I fly this airline. Travel to DC at least once a month. Have not considered any other airline because of this simple convenience. Plus two free bags. Thank you Southwest.,SouthWest,trip_advisor,['Assurance']
3116,Excellent Gate Agents and Excellent Pilot,After we had cleared TSA Pre-check and cleared U.S. Customs at YVR Airport in Vancouver Canada my son realized he had left his new Fitbit at TSA. We immediately contacted the gate agents for our flight. They contacted TSA and were able to retrieve my son's Fitbit. Our flights home were also delayed. Our flight from Denver to RDU was delayed due to a flat tire and overheated brakes from the previous landing. We were glad our pilot was on top of things and made us aware of why we were delayed. We also had to detour around weather returning home but landed safely in Raleigh an hour late.,United,trip_advisor,['Responsiveness']
3117,"Pretty much, what we expected","We were flying from O'Hare International Airport (ORD) in Chicago and Pittsburgh International Airport (PIT). We arrived at the United terminal (#1) and went through the kiosks quickly, and we also went through TSA very quickly. The staff at United and even the TSA staff were very efficient. The flight left about six minutes early and arrived about seven minutes early. The plane that we were on was a Boeing 737-800 (twin-jet). The flight itself was very smooth and without any issues.",United,trip_advisor,"['Reliability', 'Responsiveness']"
3118,It’s not worth it,You get what you pay for. Ghetto. Delays every time. Rude employees. Buying a ticket does not ensure you get on the flight. Problems every time. Do yourself a favor and pay the extra money for any other airline. Frontier is trash.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3119,they did make it right in the end,"my orginal flight was delayed to the point that my entire flight was changed. At that point I lost my ""A"" place in line since I was ""late "" checking in. I went to the customer service desks and complained and the rep gave me a preboard status so I could get a isle seat on the left, which is the place I have to sit on a long flight. So it all worked out in the end",SouthWest,trip_advisor,['Responsiveness']
3120,Friendliest Skies,"Every time I fly a different airline I regret it. Southwest always has pleasant, helpful staff. This flight was no exception. Everyone has cheerful, happy to help and quick with a joke.",SouthWest,trip_advisor,['Assurance']
3121,Very efficient and friendly,We had our flights cancelled by the British Airways pilots strike 9th September. A dirty trick played by BA as they told us 15 days before we were due to fly. We managed to get in with United expecting to have to take what was available. The airport crew were amazing and made sure we had seats together. The flight staff were great too and thoroughly enjoyed the flight. Never again BA... United all the way. Ps we still haven’t had all our money back from BA either and it’s impossible to speak to anyone!!,United,trip_advisor,['Responsiveness']
3122,A horrible experience - never using frontier again,"I never even flew on time because I was unable to check in online, and for some reason they did not have frontier as an option at the kiosks just outside the gate so I had to go to the counter and wait in line. By the time I made it to the counter, I was still unable to check in and none of the staff was able to help me other than stoically saying I would have to rebook my flight. Another team ever did come over and say if I print a boarding pass right now it's $25 which I was more than willing to pay for, but then they said they were unable to print boarding passes. I missed my flight as a result. And this was for a business trip, so not cool guys. I'm never using frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
3123,Still Waiting Months for Refund: October 15 Follow-Up,"Since my October 15 review of Emirates Vacations horrible customer service, the company has gone completely silent. Today, I thought I would share some of the lying emails that Emirates sent me on September 21 and 28 (see photos) to back up my descriptions of its delay tactics on refunds. The Emirates customer service blockade is really quite simple, they just delay and block all inquiries to any higher level. With only one email address and one phone number -- and no physical address -- it is impossible to personally make a case to anyone more than a ""customer service representative"" aka receptionist. When asked if someone from management or the refunds department would contact me, they tell me they are ""quite busy"". Is this a joke of some kind? Even the most dubious American company has the ability to call back customers with a complaint! Dubai must be quite a mess not to have any phones or available personnel for 4 months now. Keep in mind my issue is in regards to a fully paid vacation (paid in December 2019) for a family of 4, so we are not talking about a trivial amount of money here. This has become almost a running joke for my family, as we view this as a variant of the Nigerian prince/princess email scam that plagues unsuspecting suckers worldwide. Instead of a Nigerian prince, we are helping to rescue an Emirati prince with our money held hostage by this airline! Well, at least I have my credit card company running its own formal dispute now, and its representatives were quite open about the fact that Emirates is trying to do this to many customers so that people just give up or that the credit card company eats the cost of reimbursement as the months (soon to be 1 year) drag on. I wonder if Emirates has any idea of how much goodwill and future business it loses when it treats customers like this in a global economy. Does it not think I am going to tell every co-worker, contractor, consultant, etc. that I know? Emirates is a third-world airline with a thin veneer of first-world advertising. Peel back the layer of a few business/first class lounge perks and all you have is a state-supported failing airline with an enviable route map. Its piss-poor customer service is a fine example of the real inner workings of this dishonest company. Do not fly this airline if you have an alternative. It is extremely dishonest to its customers.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
3124,"Air Canada has system problems, that are not being addressed","Air Canada booking site has been down for months. Their customer service line won't pick up and or let you be on hold. i'v tried from multiple platforms Microsoft PC, IOS, android phone etc. Can't select seating. I've tried calling multiple time, but cannot get through to customer service. Air Canada implemented a new system in Dec 2019 and to-date, still has problems. They have done nothing to have a work around and won't take phone calls.",AirCanada,trip_advisor,['Responsiveness']
3125,Disaster,"Air Canada Flight from Zagreb to Toronto was late 4 hours so we had to wait,then in Toronto AC511 Flight to Chicago scheduled for 16:10 was canceled cause of mechanical issue so they put us on AC513 Flight at 19:40.Right before takeoff plane stopped cause of mechanical issue so we went back inside,and after we went in they told us another plane for us in gate 55 so we went over there and guess what,again no plane for us.Then we are supposed to go to hotel to spend the night courtesy of Airline and that didn't happened either.So after hours walking inside Terminal 1 and looking for customer service that is impossible to find even after asking 6 or 7 airline employees that have no idea where is customer service.we decide around 1:00 am to spend the night on chairs inside the Terminal.So next day we change the Canada Airline to United Airline and we went home finally from that Airline from hell.So big thank you United Airline for saving me,my wife and our five year old daughter.And for you Air Canada i can only say DISASTER OF airline.",AirCanada,trip_advisor,['Responsiveness']
3126,I Dont Write Reviews But This Experience I Had To,"I had a once in a life time opportunity to go to a ripple business party in manhattan, weather was already in high advisory to be cancelled before we left lax to chicago to new york, they knew there was severe weather that morning yet they didnt cancel any flights until we got to chicago we had no buisness in chicago. We could of cancelled our entire trip but yet they allowed us to fly to chicago to find out or trip was cancelled to new york. We had to spend all day at a chicago pieace of sh air port by united air lines, now there giving us the hardest time to get our refund back as well as our refund from the hotel back",United,trip_advisor,"['Reliability', 'Responsiveness']"
3127,Spotted this today!,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
3128,QUICK CHEAP FLIGHT!,"This was our second time flying Allegiant Airlines from Dayton to Clearwater, Fl. There was a 30 minute delay and we received at text first thing in the morning which we greatly appreciated. Flights are cheap and direct to Clearwater which makes it very appealing to us. We pay extra for our carry-on's and checked luggage. We also pay for choosing seats with extra legroom at the front of the plane. Both are worth the extra money in our opinion. If you have an Allegiant Airline credit card you can get two free drinks of your choice. Flight attendants are friendly and courteous and will help you with your carry-on bags. Our flights out and back were both very smooth and enjoyable for us and cost about half the price of other airlines and no changing planes. The website is easy to use but be careful the more you add, the more you pay. But it's simple to figure out. We will definitely fly Allegiant Airlines again next March for our spring break trip!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3129,FUI ROUBADO E NAO ME DAO NENHUMA SATISFAÇÃO,"Por conta do excesso de bagagem tão comum dentro das aeronaves na conexão de Salvador fui obrigado a despachar minha bagagem, como era de mão dentro dela estava meu notebook. Mesmo com passagem para Congonhas, enviaram minha mala por engano para Guarulhos. Na chegada a SP fiquei sem mala. Dois dias depois devolveram minha mala, faltando nela meu notebook e o carregador",Avianca,trip_advisor,['Responsiveness']
3130,Horrible airline. Will never fly again with them,"In a 9 hour flight from Toronto to Venice, we didn’t have monitors. The crew were not very friendly. They just provided one low quality meal. In another 5 hour flight from Toronto to San Fransisco we had monitors but they did not provide headphones and they were selling them!!! Also no meal in a long international flight!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3131,Don't do it w Avianca,"The worst airline in the world.... I had the worst experience with Avianca in my travels from LAX to Layover El Salvador for 4 hours then to Honduras..... customer service is a scam, no one who works there even wants to help you from online help to call center( they hang up on you, never answer )to front desk to the air plane staff/ servers ! They are miserable and have no training in customer service. Worst coffee watered down coffee ever and then she wouldn't even give me a cheap add packet of instant powder to fix it.... can't believe I paid for all of this! DONT FLY WITH AVIANCA YOU EILL REGRET IT. Not sure if even fly with them if it were free... I feel scammed 😢",Avianca,trip_advisor,['Assurance']
3132,Bad experience from Emirates Airlines,Recently had very bad experience from Emirates Airlines Staff . Stuck in Dubai airport for 6 hours and flight got cancelled. No proper response from Emirates Airlines staffs,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3133,"Nickel and Dime you, then cancel the flight",Horrible. Cancelled flight 5 minutes before boarding. No explanation. No alternatives. Stranded 200 people for at least a day.,SpiritAir,trip_advisor,['Responsiveness']
3134,Business class  for first time,A real eye opener for us as we upgraded to Business and we thought the service and space was excellent and if my pockets allow we will definitely fly this way again,Emirates,trip_advisor,['NA']
3135,Quiero quejarme  nuevamente de Avianca esta vez sufrí una agresion física y amenaza  por parte de una supervisora de vue,"Quiero quejarme nuevamente de Avianca esta vez sufrí una agresión física y amenaza por parte de una supervisora de vuelo, ANA LUCIA ARRIATA en el vuelo Bogota Quito ya que me opuse que mi maleta de mano viaje en bodega, ya que en un viaje Miami-Bogota-Quito, me perdieron la maleta de mano, nunca llegó. Esta mujer me gritó, vociferó, AQUÍ SE HACE LO QUE YO DIGO, Y LO QUE YO QUIERO Y SI NO TE GUSTA, TE BAJO DEL VUELO, HAGO QUE A MI ME DA LA GANA Y TE BAJO DEL VUELo,LlEVAS 123 bolsos, era mi cartera , mi maleta de mano y una funda de compras en el aeropuerto, se quería quedar con los pasaportes no los quería entregar, luego de que nos dio los pasaportes, me pase y al corredor que va al avión y me empujo y me preguntó mi nombre y salí al corredor que va al avión salió a gritarme TE VOY A XXX (la pagina no me permite repetir los improperios de esta mujer.. Estoy contactando a alguien que tome decisiones en Avianca Bogotá, además voy a iniciar gestiones legales! Nunca más AVIANCA. Por favor si me pueden recomendar alguien con quien hablar en Avianca Colombia, o en muy buen abogado en Bogotá, o que tramite seguir!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3136,Simple and bare minimum,"Yes this airline offers cheap flights but it’s a con because they nickel and dime you for everything! Your seat, your carry on luggage and your check in luggage. Nothing is complimentary on this airline. The three flights that I have been on were short. 1 -2 hours max. No WiFi. Therefore I would not recommend this airlines for a long flights.",Allegiant,trip_advisor,['NA']
3137,"Most reliable, comfortable and better snacks for your buck","Althought they have expanded their destinations it's still not enough or i would fly with this airline to all my destinations. Until there's better national airlines Jet Blue still is the best compared with the competition, in my opinion.But like all the others there is still room for improvement.",JetBlue,trip_advisor,['Responsiveness']
3138,air canada,Had a great flight with air Canada. From start to finish no problems at all. Really enjoyed all the games and movie sections. THe services was really good. will be flying air canada when I can,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
3139,Muy mal servicio.,"Teníamos pasajes para el día 16 a las 6am , nos lo aplazaron para las 9 am y finalmente salimos a las 9:39 de la mañana por que el avión presento fugas de agua producidas por los ductos del aire acondicionado, tenaz, luego nos dijeron que por el inconveniente provocado nos darían la posibilidad de retrasar nuestro vuelo de regreso por tres días, cuando solicitamos a avianca que volaríamos el dos días después nos cobraban 1300000 por ello por persona. No tienen palabra para con sus usuarios y nos tratan como se les da la gana. Si uno es quien se retrasa de la salida del vuelo te Moris por que también te cobran. MAL HECHO AVIANCA.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3140,"""Fly Better"" - Seriously? United did a way better job","This flight was definitely one of the worst I have taken. The crew from the Purser were condescending. Granted this was an Air India flight on the inside (pun intended) and the passengers were not an easy lot to handle....the crew decided to offer the bare minimum. Soft drinks are not offered during breakfast. During this 16 hour flight, there was zero drink runs. The crew did set up a drink counter in the galley. Now on a fully packed A380, if you are seated in a window seat, this is a challenge as you need to cross 2 other passengers if you want a drink. I was completely overlooked by the Supervisor who was serving the refreshment snack just before landing. Usually I would overlook this, but on this flight I was really hungry. I pressed the call button for nearly 40 minutes and no crew bothered to attend to me. The crew saw my call light but decided that it was more prudent to complete the inflight sales. I am in the service industry and as such empathise a lot with service staff. But on the flight, the crew were just arrogant.. I had to raise my voice just to get the crew's attention to get a drink. The crew did not even bother to apologise for missing out my meal.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3141,Never Again.,"They put the wrong baggage tag on my checked suitcase, which had the name of another person on the tag. Air Canada lost the luggage and will not provide any useful update or compensation. Now saying I will hear back in 45 days whether they have found the suitcase. Never again.",AirCanada,trip_advisor,['Tangibles']
3142,worst company,i will never fly again with frontier always delay 1 hour. they put us earlier in the plane and they left us without air conditioning for 1 hour,FrontierAirlines,trip_advisor,['Responsiveness']
3143,"Avianca-Vôo-Brasília-Salvador-IDA:  22;09;18: FILA GRANDE, POUCOS ATENDENTES, ATRASO SAÍDA DO VÕO","Fila grande para atendimento pequeno e lento. Pouca orientação para as filas, levando muitos preferenciais com criancinhas a ficarem na fila normal, quando havia filas preferencial e do cartão Amigo. Mais de 30 minutos para sermos atendidos, o que é ilegal. Quanto ao vôo em si, tudo normal.",Avianca,trip_advisor,['NA']
3144,Very basic,"I don’t like frontier airlines. They charge for everything. It’s more costly to bring a carry on bag. There are no snacks, on a 4 hour flight. And there is no WiFi.",FrontierAirlines,trip_advisor,['NA']
3145,Delta partners share Delta values,"Endeavor dba DELTA offered the same great service as expected from any Delta flight. It was a pleasure to see this expectation being met and experience the continuation of high quality service, both CVG to AUS and AUS to CVG. Thank you!",Delta,trip_advisor,['Responsiveness']
3146,Never again.,"Did 4 flights with this airline during November 2019. From Cape Town to Dubai from Dubai to Milan then from Venice to Dubai and back to Cape Town. When we collected our luggage in Milan great was our disappointment to see how our luggage was damaged. On one large brand new suitcase one wheel was completely broken off, a second large suitcase was cracked, a medium size suitcase had a hole in it. Very annoying and unacceptable. On one flight we had to wait 2 hours for a Gin and tonic and a bloody Mary to be served. On another flight we had to wait and wait for a cup of coffee after reminding the hostess about 3 times we finally got our coffee. Service is not good and flight attendants are either overworked or just not interested. The ground staff have been excellent and very helpful. Will not recommend this airline and will rather look at alternative airlines.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3147,Upset 😡,"In the back of the plane and made the reservation a month ago? Albany NY flight, couldn't sit with my spouse? My husband is 6feet 5 and he had no legs room. 3 people in a row is horrible. Especially with covid returning. Flight very very uncomfortable.",United,trip_advisor,['Responsiveness']
3148,LUV SW,I fly often and always try to fly SWA. I had 4 hour delay due to weather and they provided a voucher for future travel. Top notch service even when things go wrong.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3149,Never volunteer your seat for flight credit ....,"The flight was sold out and they were looking for volunteers to give up their seat for a later flight and was offering $500 worth of flight credits/person. My wife and I gave up our seats. The agent put us on a later flight and told us that we could stick around to see if there are any no shows. At the end there were 2 no shows and we were able to board and sit in two middle seats in the last 2 rows. We gave up our front row seats that were together as they promised us the flight credit. They told us we will get the flight credits in 6-8 weeks and nothing showed up. After spending 2 hours on hold, finally I was able to talk to a 'supervisor' and she said she will investigate and get back to me. Called me back today and said 'as you were able to get back on teh same flight' we can't offer any credit. I have flown over 1 million miles on this Airline and I gave up my seat and my wife' seat and they are telling me....thanks for your offer...we gladly took it but sorry we can't give you any flight credit. Asked if I could talk to a supervisor and the answer was I am the supervisor. What a terrible way to treat people who have been so loyal to your airline for over 30 years!! Never will volunteer my seats again...",Delta,trip_advisor,['Responsiveness']
3150,Consistent & Reliable,"I look for timely departures and arrival, good variety of food, friendly cabin crew, neat bathrooms etc. All this I have got during my last flights UNITED AIRLINES from Europe to USA and back.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3151,Terrible online and telephone customer service,"My wife and I flew to London England in December for a winter break, intending to return early March. We have decided to stay longer and want to return on seperate dates. Air Canada will not let you seperate the bookings online, so that was our first problem. You can do this with other airlines. Our second problem was finding an international freephone number you can dial from a mobile phone. There is none. Our third problem, when we found a regular phone number, was waiting to be answered by a human rather than a machine. We've been trying for three days now, on hold listening to silly muzac for 15-25 minutes at a time, I don't know how many calls we've made. We recently flew to Dublin to see friends and had to change flights. We did it all online, there was an options to rebook separately, and it took 2 minutes. Air Canada's online service and telephone customer service is terrible. One star is to much, there should be a zero star option",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3152,"Paid for legroom+ seat, moved to random middle seat",I paid $76 to select an aisle seat at booking. I check in and they moved me to a random middle seat with no way to select another seat without paying again…. WTF?! Do I just sit in the seat I paid for and ignore what’s on the boarding pass? Customer service number has been ringing busy all day,Allegiant,reddit,"['Responsiveness', 'Assurance']"
3153,I will never fly with United ever again,"I have never in my life have had such a terrible experience with an airline in my life. I will NEVER fly with United for the rest of my life. I had a return ticket home, and I tested positive for covid the day of my flight so I was not able to get on the flight. Obviously not great news but what can you do. the United agent at the airport booked me a flight for 10 days after that saying that I have to quarantine. A few days later I get a negative covid test and I call United asking if I could change my flight to the next day since I have a negative test result. The agent on the phone said yes and was more than happy to help me change my flight. I get to the airport, and they won't let me check in saying that my negative covid test doesn't override my quarantine for 10 days. Then why did the United agent on the phone the day before say that I could? Thankfully an United agent at the airport saw how desperate I was to go home and helped me book a flight with another airline because United was doing NOTHING to help. I get home, and call United asking for a refund for the flight on the 29th since I got home earlier than that. The United agent tells me they DIDN'T EVEN BOOK THE FLIGHT FOR THE 29TH so I couldn't get a refund. Then I get an email from them saying they will refund me for my troubles, and they refunded $1.30. ONE DOLLAR for an $800 ticket. This was such a terrible experience, and you will never see me, my family, or my friends fly United ever again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3154,Excellent service,Used Avianca for a long awaited trip to the Galapagos . Well . it was most fitting that i used Avianca for that . Everything went according to the plan . The planes are spotless and the service and food was excellent .,Avianca,trip_advisor,['Assurance']
3155,Ótimo custo benefício!!,"Minha segunda viagem com a Avianca (Internacional - Colombia). Gostei muito!!!! Minha única crítica é que no trecho (Bogota-Orlando), os aviões são pequenas e, no aeroporto de Orlando eles não oferecem Sala/Lounge",Avianca,trip_advisor,['Responsiveness']
3156,Craziest flights ever.,"The trip started out crazy when United Airlines for some reason thought it was appropriate to seat our 3 year old daughter 5 rows away from us, with our seats also not next to each other. After finagling things right before takeoff, I sat with my daughter in the very back of the plane next to a grumpy baby. We were the very last ones to get off of the flight while Dad waited and began to get concerned when he saw they were begining to clean the plane before we were even able to get off. The way back was just as bad with seating. Then we had a layover at LAX. A one hour layover turned to two, then three, then four. Meanwhile, it is approaching midnight. All they were telling us was ""there's a crew issue and the flight attendants haven't arrived yet."" Finally, once the flight was officially cancelled, found out the plane wouldn't have even flown had we gotten on- it was the in-flight computer the whole time... Since we had a sleepy toddler with us, we were exploring the terminal, eating snacks, doing everything we could for the hours we continuously were being delayed. When we returned to check the status, everyone but one United employee was gone. When we asked the status he rudely told me the flight was cancelled. When I inquired what we were to do he asked if we lived in LA. I explained that this was simply our layover and he said ""well then you will have to go talk to customer service."" After determining he was just going to continue to be rude and unhelpful, we proceeded to customer service. After waiting in line for close to another hour, we were instructed on where we could stay for the night and when our rescheduled flight would be the following day. Thankfully they accommodated with the hotel but after everything, I would rather stab out my own eye than fly on United again. Southwest, on the other hand, never disappoints!",United,trip_advisor,['Responsiveness']
3157,Brilliant flight service and value,"Flew out to Dubai recently, with Emirates. Brilliant service and the A800 plane was fantastic. Plenty of leg room, and nice wide seats compared to other flights I have been on, loads of films, programs and music to listen to, too. Inflight service was good, however they lost my wifes vegetarian meal! This they then somehow got from another section, where it was not required. This did put a sliht damper, as it was the second time this has happened on Emirates. HOW CAN YOU LOOSE A MEAL WHICH WAS BOOKED THREE MONTHS IN ADVANCE?",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
3158,IF YOU CAN BOOK W/ ANOTHER AIRLINE PLEASE DO,I have a trip that is for March 3 through March 6 and I paid $600 for four people which is great however I just called to move my flight by one day to March 2 and that would’ve been $500. May I remind you that the March 2 is cheaper than March 3 and they want to charge me $500 for changing one day but I paid 600 from march 3rd to March 6 and they want to charge me $500 for a one day difference ? IS SPIRIT AIRLINES INSANE ?,SpiritAir,trip_advisor,['Responsiveness']
3159,Good flight experience with spirit airlines,Flight was on time both departure and arrival. Staff were friendly and helpful. Rest rooms in flight are neat and tidy.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3160,Non-Stop and comfortable seating,"They say, no frills, but what exactly does that mean these days... Yes, you pay for water, beverages or snacks. Yes, you pay for a specific seat if you want, otherwise for no charge they randomly selected your seat. NON STOP is a huge plus. On time almost everytime I fly. Its the most reasonable, cheapest way to fly to the cities they fly to and from. For $13.00 you can buy Trip Flex which lets you cancel, or reschedule your flight at no charge for up to a year from your original purchase. I always purchase this option. You can also bring on food to eat during your flight!! A main CON is that the seats do not adjust! Still worth the cost and convenience to use this airline.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
3161,Worst service ever,"Worst service ever. Left sitting on the tarmac for two hours due to “not enough meals on board” This was after United had removed my seat allocation even though I took screen shots to prove I had allocated seats. Same on the return flight. Screenshots to prove seat allocation and they advised “no we can’t do that, nothing I can do” Terrible service.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3162,Horrible Airline,"We flew to Cleveland late July 2019. Flight out was good, direct flight. Flight back...same thing happened that happened to us a year ago when we flew from Tampa to Cleveland and were supposed to fly back to Tampa in time to see my New York son and his family with my Florida son and his family (NY son's family last day in Fl.) Frontier decided to cancel the flight last minute, leaving us to book a room for another night in 2018,miss my NY family and wait 2 months for reimbursement of the room. 2019 Frontier was not flying out of Cleveland again until the end of the week (this was a Mon.), we had to find a flight at a greater cost, Frontier will reimburse $800 of the $1000 expense, still waiting for the check, will I fly Frontier again? When H--LL freezes over.",FrontierAirlines,trip_advisor,['Responsiveness']
3163,Preferred Airlines !,my first choice always for long trips collecting points helped to upgrade my class to business always receiving promotions via email,Emirates,trip_advisor,['Assurance']
3164,Excellent Service and great Expirience,Excellent flight on time and the cabin crew was very friendly. Food and the choice of drinks were very good,Avianca,trip_advisor,['Tangibles']
3165,Great flights and wonderful service!,"As a realtor in both VA and FL, I fly Allegiant quite often. The service is second to none. The pilots are always so kind to my son (4 yrs old) who has an eager interest in learning how the plane actually flies. The ground staff are always helpful and the flight attendants are so courteous, professional and accommodating. There are few delays but usually when there are it’s due to a weather related issue. The last 2 flights this past weekend were terrific as usual. We were delayed on the return flight Sun. but that may have had something to do with a hurricane in the area? :) There is one flight attendant in particular who is on many of our flights. She was on 812 from PIE to ROA on Thurs and the return on Sun. She is a lovely black lady with a South African or English accent and her hair is in long braids. I’m embarrassed that I don’t know her name. She could not be more professional and kind. She welcomes everyone with a warm greeting and makes sure each passenger is taken care of. Fantastic service. Thanks Allegiant!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3166,Last minute cancellation.,"We were booked on a flight to San Diego for my daughter’s bachelorette party. The whole wedding party was flying in around the same time. As we were boarding our flight, it was announced that the segment to San Diego was cancelled. We had to book another flight at a cost of $1,300. Outrageous! I have been a loyal Southwest Airlines customer. This may be a one off issue but it was very poorly handled. I’m so disappointed.",SouthWest,trip_advisor,['Responsiveness']
3167,Amazing as always,Excellent service onboard the A380 and such pleasant cabin crew. Always smiling 🙂 can’t fault the team or pilots thank you 🙏,Emirates,trip_advisor,['Assurance']
3168,Ok flight,"We tried Allegiant because it looked cheaper. But you do have to pay for checked bags and for carry on bags. We were fine on the way there, but coming back they said our checked bag was over 40 pounds and we had to pay another $50 for it. This was NOT said on the way there. Other airlines allow 50 pounds. The seats are tiny and there is absolutely no legroom or space between you and a stranger. The drinks and snacks need to be paid for (even water)so bring your own! They were on time both ways though and the flight attendants were very nice.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
3169,Count on Southwest,No airline except Southwest seems to suit us when we travel. It's such stress saver to know you can check more than one bag if everything doesn't fit into one. To be able to pay $12.50 for the peace of mind to board the plane with a good selection of seats is a great option and one that we always pay up for. The staff on a Southwest flight is a happy group of people who joke around and make the passengers glad to be aboard. Other airlines just don't stack up to Southwest for us.,SouthWest,trip_advisor,['Responsiveness']
3170,"as always, not a trusted airliner","flight was canceled at the last minute due to unknown reason and never been explained. No actions taken for a while figuring out alternate plans with different air liners and eventually replaced to next available air plane. during the hours we struggled and devastated, stress was paramount. my guess is Air Canada added two flights to one to save cost - passengers were not that many after combined two.",AirCanada,trip_advisor,['Reliability']
3171,Cheap but problems,"It is a little less expensive then other airlines. We were ready to board when they told us that the plane had problems and they had to bring another plane in. It was in Orlando, Florida and we were in Belleville, Illinois, 4 + hours away. No were to go except there and there was children so it was hard to keep them entertain. Yes, they gave us a coupon to eat there. There was not a big choice but at least we ate. We did get a coupon of $50 off on our next flight within the the next year. They do not fly every day. During the summer they do have more flights. Just check the sight to see if they are flying the time you want to fly. Another problem we can upon is tha tyou have to be they and check in in at least 2 hours before your flight or you do not get on.",Allegiant,trip_advisor,['Responsiveness']
3172,mr.,Overall great trip so far the flight here was excellent my hotel room is great and conveniently close to family member and the airport.,SpiritAir,trip_advisor,['NA']
3173,Could've worse but could've been cleaner,"Minimal legroom, plane was FLITHY, crumbs and grease on seat and gum smeared on the seat back pocket card, lots of turbulence. The pilot was good at communicating and the crew was very friendly",FrontierAirlines,trip_advisor,['Responsiveness']
3174,Almost perfect trip,The flight was great. Very comfortable seats on Airbus. Clean. Almost forgot it departed 1 hour late since everything else was good.. Nice stewards.,JetBlue,trip_advisor,['NA']
3175,"ON TIME PERFORMACE- ONLY AIRCRAFTS, NOT PASSENGERS","My wife and I were travelling on a business trip to Lisbon from Kolkata. The dates we chose were very important to us as we were to be at Lisbon and, also return to Kolkata on specific dates. Airlines have different fares on different dates and irrespective of high fares we booked our passage on Emirates PAYING EXORBITANT FARE since our travel dates were specific. The booking reference is NJEN9P departing Kolkata on 10th October 2022 and return journey from Lisbon on 19th October 2022 To make sure that we connect well, we booked Marhaba services both ways to escort us from the arrival gate to the connection departure gates at a fast pace. On our return journey from Lisbon, we were informed at the check in counter that the departure form Lisbon to Dubai is delayed by 30 minutes due to late arrival of the aircraft. I informed the check in counter that we have a connection to Kolkata and we must be able to avail of the same. We were told not to worry and the Airline shall take care of connection time and that we shall sure catch the flight to Kolkata. Our baggage was through checked and we were issued Boarding passes for Lisbon- Dubai and Dubai- Kolkata. We also kept nudging the flight attendents about our dilemma and they reassured us that we shall be taken care of to Board the connecting flight. We also requested them to message Dubai about the situation and they also assured us. Our flight reached Dubai at around 120 am on 20th October 2022, about 30 minutes late. I was the first to get off the aircraft and we both ran to the departure gate through the security to reach at around 145 am with the help of Marhaba service. The information screens were showing last call at that time for flight EK 570. Passengers were still boarding the flight and some passengers in fact came after us to the gate. On presenting our Boarding Pass we were denied Boarding stating that we have been offloaded due to delayed arrival of incoming aircraft. We literally begged of them to take us in. The Emirates staff told us that they cannot since our Boarding pass is not on the system and asked us to go to connections counter for further advise. I repeatedly requested the Boarding Gate staff stating that there is an urgent meeting which I have to attend but they were not moved. I saw the gates close while I was still pleading and at least 15 passengers had boarded the flight after I reached the gate. I then went on to connections counter. There was no one on the Executive class desk. After a lot of waiting I could attract attention of a staff who told us that our only option is to avail the flight the next day, after 24 hours. In the mean while I could stay at the business class lounge at the airport. I repeatedly requested them to route me through any other Indian city to which their reply was that they can give a connection to another Indian City but not onward to Kolkata, which was my final destination. Finally, with a lot of pleading I was able to secure a Boarding pass to the next flight to Delhi. Onward passage to Kolkata was not provided. I had to reach Delhi, clear the immigration, collect my baggage and then proceed to another terminal to take the earliest flight to Kolkata at a very high cost and a lot of inconvenience. Later when I checked my mail, I saw that I was issued fresh Boarding Pass for the next day flight form Dubai to Kolkata by email soon after take off of the flight from Lisbon to Dubai. My question is: 1.	Why did Emirate not inform me of their decision to offload me from the Dubai Kolkata flight while I was checking in? I could have looked at alternative connections and in a worst case scenario opted to stay at Lisbon instead of staying in the lounge at Dubai for 24 hours. 2.	Why were we denied Boarding despite reaching the gate while other passengers were still Boarding and the last call was made on the information screen. On my enquiry at Emirates gate, we were told that these passengers had informed in advance. I had also informed in advance to all Emirates staff who came my way 3.	Does on time arrival mean on time arrival of only the aircraft or the passengers also 4.	Why was I misguided at Lisbon by Emirates staff and not given the next best alternatives 5.	Emirates had contracted to reach us at Kolkata on a given date, not to pick us up from Lisbon and dump us at Dubai. I hire a transport to take me form point to point, on Business Class as per a schedule and I was dumped midway. Why?] 6.	Why did Emirates not reroute me through another Indian city in proper time and give me a connection up to Kolkata. The contract for carriage was up to Kolkata for a given date and time",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
3176,Flights were fine.,The flight and connecting flights were all on time and smooth. The only thing bad about JetBlue is the fee for your luggage.,JetBlue,trip_advisor,['Tangibles']
3177,"Racist, low budget airline","Horrible airline , they have no respect for military or children , very low budget the planes are very unsafe and always have some mechanical problem , every flight I’ve taken with them has been delayed 6 or more hours , the employees are racist and very rude do not recommend",Allegiant,trip_advisor,['Responsiveness']
3178,Biggest rip off. BEWARE !!!,"Never again. First and last time I'd even try. Upon arriving to FLL we were informed we bought tickets but not seats. Wait... What? Yes... Pretty much if we didn't pay an additional $239 we weren't going. On the way back, they said we weren't early enough so... Have a nice day. Flying home on another airline and have no desire to deal with Frontier ever again. Don't get fooled by the low prices because when all is said and done, you could've flown with a real Airline like Delta or United.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3179,Merger with Jet Blue is dead. Buh-buy Spirit Airlines!,"Normally I don’t want anyone to lose their jobs, but Spirit is such a bad airline and the employees gleefully treat customers like crap, Spirit Airline needs to join the ash heap of history. [ URL",Spirit,reddit,"['Responsiveness', 'Empathy']"
3180,Appalling First Class,Having paid a lot of money for First Class we would definitely advise future customers not to bother. The priority boarding is in Terminal 2 and you are not allowed to use the First Class Lounge. Then you have to take a bus to Terminal Four just like economy passengers so why would you bother . A slightly better seat than economy but after returning back to the UK on an alternative carrier there was no comparison So much better|| The so called first class food was A CHEESEBURGER. We could have gone to Dennys for that ||| All in all a terrible experience and we would not dream of flying DELTA again....,Delta,trip_advisor,"['Tangibles', 'Assurance']"
3181,Felt in good hands,"The flight was uneventful but one of the servers was rude. She was the exception though. We enjoyed a hot meal and then an additional snack before landing. The set up was excellent, but as stated earlier, one flight attendant would have received a failure grade in diplomacy.",AirCanada,trip_advisor,['Assurance']
3182,Rude & Bad Food,"It’s just a flight so life continues nevertheless, on the way home my partner showed flight attendant our boarding passes mainly looking at seat number. The flight hostess clearly misunderstood we were together but in the process I got pulled aside having to speak to the main host attendant where I got asked/ accused of being drunk (which they supposedly have issues with on way back to London). Although I’d been at airport for 8 hours so may not have looked 100% I had had no alcohol. The treatment left a sour taste. Also had four meals between flying to Colombia and home. Food in Colombia is delicious. Food on their flight was inedible if you’re human. Buy at airport.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3183,A four hour flight in a commuter jet,"In my opinion, a four hour flight is NOT a commute. The plane is small to say the least. Maybe Air Canada doesn’t deem the economy travelers are worth a meal, but peanuts would be nice. And -no joke - an announcement was made that the Premium Economy travelers would be served a hot meal and the economy travelers would be served soft drinks. Why need this be announced? But my real issue is not with food. It’s about comfort. This plane would do fine for a two hour flight. Four hours with your knees in the back of the seat in front of you is too much. Dealing with a restroom that is too small to turn around in is too much. And I’m not exaggerating about the restroom size. I fly frequently and this flight stands out in my mind as one of the most uncomfortable.",AirCanada,trip_advisor,['Tangibles']
3184,Flexible airline scheduling,"I always chose Southwest as my go to airline in the USA. Sometimes the trip can be more expensive than competitors, but what draws me to the airline is the flexibility in booking trips. if you decide to change dates you don't have to pay a rebooking fee, you pay the difference or even receive a credit between the original cost and new cost of the reservation. If you book far in advance the flight cost is reasonable. If you cancel the flight you keep the credit for one year. I have also found the airline to try to adhere to an ontime goal.",SouthWest,trip_advisor,['Responsiveness']
3185,They make the refund process tedious so that they can keep your money,"I was going to travel from Canada to Colombia but had to cancel my trip two months before flying. Instead of refunding my credit card (like any other airline) the created a digital card in the name of each passenger that I needs to be used by the end of the year but fail to acknowledge that they do not have flights I can take within Canada. So basically they took my money and disguised it as a refund. Also noting that we would need to create a different account per passenger in order to use the money. Worst experience, worst customer service. NEVER USE THIS AIRLINE!",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
3186,As good as expected,"I got a round trip from Sydney for my holidays with multiple stops by Qantas. My first flight to Athens was with Emirates (via Dubai) as part of the company partnership. Emirates services was excellent as always. I only had an issue with the check in process. The reservation issued by Qantas was in Emirates system, but no electronic ticket was there. After a long process, Emirates Staff helped me to get my seat on the flight.",Emirates,trip_advisor,['Responsiveness']
3187,"Conforto, boa comida e pontualidade","Ótima viagem! Pontualidade, boa comida, poltronas confortáveis e mais largas do que de aviões em que normalmente viajo, tripulação super gentil... Avianca: recomendo sem receio!",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
3188,Great customer service,"My mom and sisters flight was delayed on Thursday August 8. Original flight was, I believe, 2:50. Delayed several times and at 11:00 pm the flight was cancelled. Of course this was a horrible inconvenience and no one likes to be in an airport all day and then have your flight cancelled but with all that being said let me tell you what Allegiant did. 1. They tried to keep everyone informed the best they could. 2. They gave food vouchers to everyone in the early part of evening and not just $10, they gave the a fair amount. 3. Before the flight was cancelled, delayed only at this point, they all got flight vouchers. 2. When flight was finally cancelled they gave the more flight vouchers, refunding them their cancelled flight but not charging them for return flight that had to be rescheduled and also money toward a hotel. To me this is AMAZING because they did not have to do any of that. I have heard first hand of horror stories of other airlines delayed or cancelled and they give you nothing not even a “sorry”!! I have flown Allegiant many times and have never had an issue! Great airline and EXCELLANT customer service!! Great job Allegiant airline!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3189,Worst airline ever,This airline is not good for a person who wants to travel to Dominicana from USA with out a visa. Even though you are a resident of United States therefore you can’t have a Usa visa BECAUSE YOU ALREADY ARE a resident!!! Please get someone who can be prepared and understand immigration laws. You guys waste my time and I will never flight with you again.,FrontierAirlines,trip_advisor,['Assurance']
3190,U guys suck,"Horrible customer service. Due to lack of employment on the holidays, we never got our bags checked until the closure of our flight. never gave us a re booking option or any other airlines to book to. We normally fly united which has so much better customer services. Our flight was boarding while we were trying to get our bags checked and the representatives didn’t even try to hurry for us. The people in front of us were on the same flight and got on with the same representative that we had talked to. Before this we waited 45 minutes in a line to speak to a karen. she told us she couldn’t help us so she made us go back in line. for another hour and a half. we showed up 2 hours before our flight and waited the whole gosh darn time. delta needs a better management team. Delta have some holiday cheer. bet u were on the naughty list.",Delta,trip_advisor,['Responsiveness']
3191,Fly Away,"KC to Balt. via Minn./St. Paul. The flight was very good the pilots and flight attendants were the best. They simply took very good care of everyone if you needed help with wifi or request simply the whole can of juice, with ice. We really love to fly with Southwest. I'm on the fence with no assigned seats but, if you can check-in early within the 24 hrs prior to your flight your pretty much guaranteed a 'B-Group' seat or middle of the plane so it's all good. Carry-on plus 1-checked bag is free. I'd encourage anyone to fly Southwest.",SouthWest,trip_advisor,['Assurance']
3192,Worst airline,"They made us wait until the last minute to say there were no sits for us to take our flight because of an overbooking, didn't offer any kind of compensation and put us in a flight next day that might result in the same nightmare. All with a poker face, never mind all the costs and expenses it involves and the waste of prescious holiday time they put us through. The tickets weren't cheap either. The worst service ever experienced with an airline.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
3193,Smooth and professional,"Although very full the crew was effective, pleasant and helpful. On way back arrived almost an hour early.",United,trip_advisor,['Responsiveness']
3194,Ms,"Passengers are told to arrive 2 hours prior to departure. My flight departs at 530am. I arrived at 315am. No one is at the delta desk. The line stretches way down the wall past the entry door. That's a long line even with social distance g. No one had come to give us an update. No water, nothing.. It's now after 4am. American Airlines employees are at their post processing passengers. This is ridiculous.",Delta,trip_advisor,['Responsiveness']
3195,Not pleasant,Not the best experience Plane was untidy and we were cramped Probably seemed worse than it was because we were tired from the flight from Aust,Delta,trip_advisor,['Tangibles']
3196,Okay to Ride on budget .,It's not a bad experience. The seating is a bit tight . For flight within the USA is okay . Things I didn't like is that they charge for everything including water .,SpiritAir,trip_advisor,['Tangibles']
3197,Sprint Airlines is the way to fly,I will take Spirit on my next trip I like hoe the employees take care of you. Also check in is fast and easy and they always have someone to help if you have any issues with self service boarding passes,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3198,Review after multiple trips,"I have traveled with Frontier 4 times in the past year- with 3 kids and my husband. I would not recommend a flight over 4 hours , as they do not have the best seating, but gets you from point a to b. The prices are great. We typically pay for 1 checked bag and the rest personal bags. They fit a few days of clothes- just make sure they fit the personal bag or you will get charged. We have only had one delayed flight. We were given the option of taking a slightly later flight and we're given a flight voucher for our next trip. Do not expect great meal options or best prices on the items offered. Bring your own snacks along. You truly get what you pay for. For us, as a family, we have the opportunity to visit more places, for the amount we have to spend. The flight attendants and pilots have always been nice. They have been accommodating with having my kids sit with us, although it is typically 2 kids and 1 parent several rows from the 1 kid and 1 parent. I have no true complaints- just remember you get what you pay for.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
3199,Flight Delays,Worst flight experience. Never flying JetBlue again nothing but delays. Flight delayed 6 hours going on vacation and now 6 hours on the way back. They book flights they don’t have planes for. Fly JetBlue if you want to waste your time.,JetBlue,trip_advisor,['Reliability']
3200,Return trip to Miami,Flew to Miami Florida to catch a cruise. Flight was very good and staff were amazing. The return flight was just as good,AirCanada,trip_advisor,['Responsiveness']
3201,Sorry to hear the bad news,"Had a great trip from cvg to Ft Walton. I loved that this is an airline that doesn’t “screw around” with food and beverages, frills, etc. Get in your seat, take off, land, get off. That’s all I’m looking for in an airline and like that they fly to airports that aren’t busy. I hate crowds, especially airport crowds. I don’t need movies or hot towels or even stewards/ stewardesses. Actually, I’d prefer a competent flight technician and glowering air Marshall these days. I’m pretty sure I could figure out the emergency hatch in a pinch once my Adrenalin kicked in. So, not to marginalize the hardworking airline hosts, I’m not a needy patient err, I mean passenger. They deal with annoying people all day, so they deserve every cent they make, but they really don’t skew my experience one way or the other. Allegiant was becoming my favorite airline. So, naturally, I was dismayed to hear about their horrible safety record in the “sixty minutes” piece. It’s like finding out that friendly new neighbor has a mile-long rap sheet. I don’t need frills, but I do like some good safety stats. Stats are more comforting than polo-clad airline hosts. I’ll be looking forward to Allegiant’s response to this pr disaster.",Allegiant,trip_advisor,['Responsiveness']
3202,Uncomfortable,The air vents blew warm air and the wifi didn’t work for the entire flight. It wasn’t horrible but I wouldn’t recommend it.,Delta,trip_advisor,['Tangibles']
3203,"Very friendly, comfortable service!!","We had been in Europe for 11 days, and we were exhausted, after a rough flight over, we were not looking forward to doing it again! But our seats were so comfortable, we were seated next to a very sweet older couple we enjoyed talking with, and the food was so much better then we had on the other carriers flight! Delightfully surprised! We had Delta booked for the first flight out, but flight was delayed, and we could not make our connecting flight, so the only way to get there on time they got us on another carrier, who I will never fly again, they were rude, and seated us in coach no where near each other, the food was awful, and my husband could barely move for 2 days, but Delta took care of us, refunding some of money. I highly recommend Delta, and comfort plus seats, or better if you are flying overseas!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
3204,"Do not travel with Avianca, worst customer experience","Avianca went from being one of the best airlines in Latin America to the very bottom of the list and become the worst airline on earth. The website and the App don’t have enough information or they don’t work, neither in spanish nor English. Calling to the customer service department or talking to an agent is IMPOSSIBLE. The lines are always busy not matter what time I called and when you finally communicate with someone, the call gets cut. Tried to communicate with a representative for a week without success. I tried to purchase an extra piece of luggage before a flight and it was impossible, they said they couldn’t sell it to me and I’d have to pay in the airport where the costs is 3 times more expensive. This airline shouldn’t be operating. It’s abusive, their staff aren’t kind or polite at all and the fares aren’t even cheap. What a mess!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3205,Worst flight ever,"On the way to Jamaica, the flight was delayed in Orlando due to maintenance issues. An hour later, the staff allowed us to board the plane. However, we sat on this hot plane with no air for one and a half hours, because the flight did not have a pilot. They finally found a pilot and we were off. We had a great time in Jamaica. The return trip though. Our flight was delayed in Jamaica for two and a half hours because of what else. Maintenance issues. We kept seeing other Frontier flights (3) being cancelled out of Jamaica, so we felt very lucky to at least have a flight going to Orlando. We knew we would miss our connecting flight in Orlando to Ontario, so my wife tried to speak with the Frontier gate agent to make arrangements. The agent said they were unable to do anything and to wait for a supervisor. We waited and waited and no supervisor showed. My wife called Frontier corporate and the combined brain capacity that they had over there, we would have had a better time talking to a box of rocks. Their plan was to strand us in Jamaica. We had a very good time over there, but we were not trying to stay. We eventually made it back to the states (Orlando) and when we landed in Orlando, we circled the entire airport, like 5 to 6 times. We were literally on the ground, burning gas, doing laps around the airport. The pilot stated we had a gate, but no one was available to flag us up to the gate. As we circled the airport several times, they call that taxiing so we were not allowed to undo our seatbelts, use the bathroom, use the tray tables, (Frontier airlines seats do not recline so that was not a problem) or move to stretch our legs. We finally made it to a gate. Since our flight was so delayed of course we missed our connecting flight. You would have thought this was the first time any customer at Frontier ever missed a connecting flight. These people were stuck on stupid. We made it to the ticket agent to rebook our flight, and they did not know what to do. It seemed they felt it was our fault we missed our flight. As we spoke to the ticket agent we saw it was a large group of people that missed their connecting flights. The exchange became a little heated. The supervisor (Edwin) came out and he seemed like he was in the back drinking, but he did not have any answers. Edwin came out once for 20 minutes, and we never saw Edwin again. Several hours later, they started rebooking customers. They tried to rebook us as standby passengers. That was not going to fly. Then Edwin would call the ticket agents to the back, so they could pick up hotel vouchers to pass out to the customers. Customer service for this airline was the most horrendous I have ever encountered. I will never fly Frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
3206,Bad experience,"I had the bad experience ever! but not because of the staff in the plane, they were good. It's incredible how people can steal items from my bag. Is the first time, someone has stolen from my bag. Unfortunately, i dint put a lock because I trust the airline. I was forced to go to the airport and make my police report because there is no place to do it with someone form the airline. The customer service by phones is the worse ever. I just did my complaint and I hope they take seriously my case and solve it right away.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3207,Air Canada has many problems,"Air Canada is probably the worst airline in North America. Flying them from Sydney to Philadelphia isn't ideal, and is out of the way, and air Canada only makes the journey worse. I flew from Sydney to Vancouver, then Vancouver to Toronto. I had a 5 hour layover in Toronto to head to Philadelphia with perfect weather so I had high hopes o would make it, but unfortunately due to air Canadas lack of transparency and various issues I had to stay in Toronto. My initial flight to Vancouver was delayed from a malfunctioning issue for 2 hours. They had said they fixed the issue and I took the plane to Vancouver. I would have 3 hours for my layover in Toronto. I took the same plane from Vancouver to Toronto, or that was my original plan. In Vancouver they had said they thought they could fix the maintenance issue in Canada, but couldn't so they cancelled the flight. What I heard from that is, the plane I took from Sydney to Vancouver had an issue for my 14 hour journey. So my flight was cancelled, I was business class so thought I would make a new flight. After much arguing I managed to get on a flight. Air Canada agents want the system to handle it, instead of looking for alternatives. I managed to get on a flight to Toronto with an hour layover, I can make it right. After 30 minutes of no transparency I was told I had a seat on the flight, I was business class originally and had two people ahead of me get seats. I moved down to economy just to get on this flight. We took off, and on the Vancouver flight I got a notification saying my flight was moved to Saturday, this sucks. To make this customer service even worse, the airplane didn't have enough food for the full flight I heard they had. I would have to pay for snacks and only got drinks for free. To end with it all, I got stuck in Toronto for a night, they got me a hotel with $25 in food at least. I get to the airport in the morning and get through customs, and I hear I'm missing some luggage, while another bag has been recalled, oh no. Anyway, I go to US customs and they find my luggage. They said air Canada messed up and would gladly make sure my bags made the journey. I thanked them for doing their job and am now waiting to get to Philadelphia. Luckily I have business class this flight at least. Luckily my flight to Sydney was cancelled and rebooked when I was due to arrive to Sydney in January. They cancelled the flight as soon as I got to the airport and gave me air Canada protection, which I found didn't mean anything, which told me this airline was always going to be a message. Anyway, from this I have learned: Air Canada shows a lack of transparency Air Canada doesn't care about customers Air Canada service isn't that good. If I could give half a star I would or 0 stars that would be more deserving. All trips to Canada will now be with US Airlines. Air Canada has lost my business.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3208,Don’t pay for any extras they will not honor,"Paid extra for carry on bags, priority boarding and seat selections immediately inquisitions me about my bag and switched our seats. Will never fly again.",Allegiant,trip_advisor,['Responsiveness']
3209,Para hacerte adicto a viajar,"Muy modernos los aviones, el multimedia para todos los gustos , la atencion y el servicio a bordo espectacular.Muy buena calidad en la comida .Puntualidad",Avianca,trip_advisor,['NA']
3210,Good flight on AIr Canada,The flight was a few minutes late leaving. The plane was full and many people don't seem to understand that space is limited in the overhead bins. This takes extra time to load the plane which in turn delays departures. This is becoming the norm on the flights that I've taken lately. Anything to avoid paying for a checked bag.,AirCanada,trip_advisor,['Responsiveness']
3211,What an amazing airline!,"WOW DELTA! The seats were so so comfortable with a huge legroom for economy! Also, they had free wifi as well as TV screens and free food and beverages! Just fly DELTA don't listen to the bad reviews.",Delta,trip_advisor,['Tangibles']
3212,LAX TO EL SALVADOR,"it was a great experience, the food was not bad! ( you do not expect to much from airline food ) what i enjoyed alot and helped alot for the flight was the tv each seat had. good way to pass the time.",Avianca,trip_advisor,['NA']
3213,Significant delay & bad service,"I was traveling with my family from Seoul to Detroit on January 11. Our flight was supposed to leave Seoul at around 9:45 am local time, but was delayed until 9:15 pm with no explanation throughout the day! At the end they wrote up an apology letter and gave their useless airline miles for the delay. Also with all 3 US airlines (Delta, United, AA), their service is not as good as international airlines and passengers are not served to meet at least minimum expectation - in comparison to their international airline partners and counterparts. We traveled Korean Air and in the past we have traveled other international airlines like Japan Airlines and one can tell the difference. On a flight from Boston to Seoul, Korean Air had decent quality food, served 2 meals and their service and interaction with passengers was excellent - everything was far better than Delta. Also we booked this trip 3-1/2 months in advance and we were scheduled to arrive in Detroit on the morning of January 11. Just a couple days after booking the tickets, Delta started changing the arrival time to Detroit from morning to afternoon, then to evening - 3 months before the trip! It's almost like they show one thing to sell tickets and then then do whatever they like to your flight schedule. It sucks how these airlines take advantage knowing well that we don't have any choice. I had to fly Delta this time since I had credit from canceling the trip in early 2020 and on top of that I had to pay additional 100% if the amount to fly this time. To be clear no one is asking any favors here - we give thousands of our hard earned money to buy the tickets and we expect better treatment and service for the passengers.",Delta,trip_advisor,['Responsiveness']
3214,Pretty good experience flying with South West,"I was traveling with my 4 year old alone, it was a pretty good experience Pros: -Staff at the check-in counter was friendly and helpful, I forgot my stroller at the check-in counter and they kept it there for me until I realized that i had left it at the counter -Checked in your car seat/stroller for free, also you get to check in 2 languages -On time, the check-in languages was loaded to the carousel really fast -Friendly Staff -Priority boarding if you are traveling with a kid 6 years old and under",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
3215,Great flight,Frontier is goofy for its pricing model. I can see how a business traveler with no/little baggage would really appreciate it. Traveling with two young kids and luggage just made it difficult to make sure the comparisons to other options were apples-to-apples. Flight crew was great. Our girls loved the trading cards. I was not aware that Frontier's goal was to be the most fuel efficient airline. I really appreciate that and the tweaks to the cabin that contribute a little bit per seat times tens of thousands of seats.,FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
3216,just enough,i don't have much to say just that i get the impression that spirit airlines focuses their energy more on safety as a whole.,SpiritAir,trip_advisor,['Assurance']
3217,Allegiant Air  is a no frill airline. Just a on time flight.,"Allegiant Air does not provide in-flight entertainment, bring a book to read. No first class. The seats don't go back. But they are comfortable. Allegiant takes off on time and arrives a bit early. What more can you ask for on a short trip from Bellingham to Las Vegas. Spend a few dollars more and request priority boarding and go to the head of the line. Enjoy the courteous service.",Allegiant,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
3218,Flight from O'Hare to Cancun Was Nice and Smooth,"Was pleasantly surprised with an upgrade for the outbound leg of this vacation. Service was very nice. Flight was nice and smooth, and felt like it went by quickly too. Left on time, landed on time. One really can't ask for much more than that.",United,trip_advisor,['Assurance']
3219,airline trip,"excellent, on time, no delay, good service on aboard. i don't need 100 characters to make a summary of my experience with the airline",JetBlue,trip_advisor,['Reliability']
3220,JetBlue - the best !,"We just returned from a week in Nashville and were impressed with every aspect of the flying experience - great ticket prices, checking in on line, printing boarding passes ( Pre TSA check - so no waiting to go through security - loved that ! ) crew and flight attendants were all first rate ( professional, friendly, engaged ) great cabin service, roomy seating/ample leg room - loved the entire experience !",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3221,Emirates worse than Ryanair,"I have booked the sits by the phone, becuase I was travelling with 6 month baby and 2 years child. Emirates change my sits without my knowlage and send me 2 years baby few raws behind me. I wrote the compain, but there work only bots, I complain about few things and they wrote me back by automat. Really bad airlines, plane was very old too.",Emirates,trip_advisor,['Responsiveness']
3222,"Simple but fast, affordable and clean","I had two flights on the same day, from Philly to TX and back. Not a lot of time between flights but we arrived way ahead of time which gave me plenty of time between arrival and departure. That put my mind at ease. I chose a spacious front seat, affordable and comfortable. The plane was clean, crew curteous. All the things I need on a trip; I don't care for luxury, just take me where I need to go and Spirit did that well. I was early on the way back, too. I'll be back.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
3223,AMO A AVIANCA,"Viajo a Lima 3 veces al año desde 2012, (24 Dobles rutas= 48),y otros viajes a San Andres, siempre ... SIEMPRE por Avianca, la verdad es que nunca he cotizado en otra aerolínea por que NUNCA he tenido problemas, y no tengo interés en hacerlo, de modo que no tengo comparación de precios, y tampoco experiencia, pero lo que si se es que no lo cambio, y si llegara a tener algún inconveniente lo justificaría con los procesos que siguen de seguridad, cambios climáticos etc. Amo a Avianca",Avianca,trip_advisor,['Assurance']
3224,Love JetBlue,JetBlue is my favorite airline. The seats are always comfortable and have enough leg room. Having a t.v. makes the flight much more enjoyable and quicker. The crew are always so nice.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
3225,Extremely impressed,I was beyond impressed with spirit. They offered food and beverages at a decent price for a flight. The stewardess was very helpful and friendly. Great communication by pilot with weather and any turbulence that may be encountered and time remaining on flight.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
3226,"Very good experience, but don't bother with first class on a 757.",Everyone was good from check-in to the cabin crew. A 757 is a narrow-body aircraft and the first class seats were very little larger than further back in the cabin. The seats and fixtures were worn and showing their age. The food was great.,Delta,trip_advisor,['Tangibles']
3227,Como colombiano reconozco que avianca es basura,"El servicio de avianca es una turbom***da, evadala como la plaga se merecen estar al borde de la quiebre, pesimo customer service, pesima politica de reembolsos o reagendamiento, pesimo servicio on flight ojala se quiebren, menos mal que colombia no les olto ni un centavo en pandemia.",Avianca,trip_advisor,['Responsiveness']
3228,The Worst!!!,"Terrible, There were hundreds of people trying to check In and I only needed to drop my checked bag.",Avianca,trip_advisor,['NA']
3229,Better not to travel than using this Airlines,Worst and the most horrible airlines ever. I would highly request everyone to never ever think of chosing this airlines. They literally canceled my dad's flight 30min before boarding time. Never ever taking this airlines ever in ky life and would request others never take it. Now I completely understand why the recent reviews are bad. Because it's actually HORRIBLE.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
3230,.,"The screens in front of you on the seat, the snacks it was all good! I had a great trip, especially being able to binge watch You!",Delta,trip_advisor,['Tangibles']
3231,Wonderful surprise,"We have had to return flights with this great airline this year.It was a wonderful surprise as we had never heard of this airline and had doubts about how good it would be. All our fears were for nothing as they do a great job of looking after their customers. In fact the second time we flew with them our fight was cancelled for safety reasons and they were very good about transporting us to a hotel in Toronto,providing this and dinner and breakfast to us at there cost.We were impressed as they did this for all the passengers on the flight ,without any fuss or us having to ask for anything.Great service . On the return flight they put us in business class and the food and service in both classes was amazing . We would love to fly with them in the future.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3232,A bit unnerving,"While taxiing, take-off and landing this plane made noises I have never heard before. Terrible screeching sounds from wheels. Some of the air vents weren't working so the cabin was stuffy. The crew was nice though and didn't seem bothered.",Allegiant,trip_advisor,['NA']
3233,I’m committed to jetblue,This is one of the best airlines to fly I’m tall so unless I’m in business or exit row I am not comfortable Except JETBLUE economy has the widest and best space for travel,JetBlue,trip_advisor,['Tangibles']
3234,Equipaje roto,Me rompieron el equipaje puse un reclamo y llevan dos meses tramitándome y evadiendome sin responder mi reclamo Pesima atencion al cliente !!!!. Llamo a la línea aerea y me mienten con supuestos correos que nunca mandan y siguen sin responder mi reclamo,Avianca,trip_advisor,['Responsiveness']
3235,This airline is horrible,Over an hours wait for 6 people from another airline.. this is completely ridiculous to hold over 200 people. Then they have to have seats together. Completely unprofessional people running this airlines.. you have lost my business . This cost me over 100. Getting delayed!!!,SouthWest,trip_advisor,['Responsiveness']
3236,JetBlue,I hadn't use this airline in years on purpose. It was such a pleasure to see how JetBlue has stepped up their game. Eco class was spacious. The cost was very satisfactory.I hate I had a return flight on United. I will definitely use JetBlue again.,JetBlue,trip_advisor,['Tangibles']
3237,Not refunding money,I believe a class action suit is adequate as after 2 and half months Emirates has not refund me almost 30 K for a vacation package. If you are in the same situation mail me to start the process. Shame on you Emirates on of the richest airlines Wow. Way to lose your reputation in 2 months.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3238,Awesome service level,I had a terrible situation at the Toronto Pearson airport on 28th November flying to Dubai via EK242 when I met Angie Yang who patiently listened to my problem understood my situation and came up with excellent solution. It was something I would rate as unbelievable service level. Thanks Emirates for having such wonderful people on board to serve us.,Emirates,trip_advisor,['Empathy']
3239,NO BAGGAGE FEE,I fly with Southwest because of the baggage fee's. The plane's are a little cramped but for the money it is excellent. My airline of choice.,SouthWest,trip_advisor,['NA']
3240,Great airline,"We travelled on the 4th Dec to KL & returned 22 Dec. All our flights were on time & we even got exit seats on 2 of our legs. Choice of menu was good & we got our first choice on all legs. Food was quite tasty & we even got a Xmas dinner on our Dubai - Stansted leg which was really nice! ICE entertainment system was excellent which showed the route map with cameras along with countless movies, TV shows & music channels. Crews on all our flights were very friendly & were very amenable when asked for extra drinks. We always travel Emirates where possible with good connections in Dubai and now departing from Stansted!!",Emirates,trip_advisor,['Responsiveness']
3241,I like Southwest Airlines best,"I just can't give any of the airlines 5 stars because it just ain't what it used to be years ago. I'm 6'3"" and never have any legroom. You do have to get in line to get a seat while boarding, however it is much easier and the seats are cheaper this way. I like to sit in the back of the plane. I'm usually never in a hurry, so I can wait to get off. I think their staff is much nicer. Delta is too hooty tooty sometimes.",SouthWest,trip_advisor,['NA']
3242,NO BRAKES ....REALLY,"Been flying Allegiant Airlines for almost 30 years now, when it's time to go see my dying sister 2 1/2 hour flight Took 7 hours change planes made me very uncomfortable, I think it was brakes I will never fly Your airline again no matter what it put me in extreme anxiety .Really I mean really no f****** brakes you're f****** stupid. AllegiantAir.com - Itinerary",Allegiant,trip_advisor,['NA']
3243,Stranded in the Denver airport,After checking my bag for almost 30 minutes in the only line in the entire airport at 9 PM in slc I ended up being stranded in the Denver airport for almost five hours during a red eye flight. Most uncomfortable plane I’ve ever been on and they didn’t even have the common curtesy of cleaning off my dirty seat before we boarded. Packed into a smelly plane like a bunch of sardines and then have the audacity to give me a meal voucher that only works at select restaurants and expires in two days. Paid for priority boarding for no god damn reason as well. This airline is a joke I will never fly frontier again! :) I wish the worst for yall.,FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
3244,You get what you pay for,"I tried Allegiant for a quick fun trip to Nashville (from Wash DC); be cautious - carry ons (roller bags) cost $$; you must pay to get a seat assignment or if you don't pay, they assign at the last minute (be prepared for middle seat); the trip to Nashville was fine - less than 2 hours and on time; the trip back was 4 hours late. I understand airlines have issues with weather and mechanical, but the key is COMMUNICATION when these issues come up. We received first delay notice (half hour delay) on the way to Nashville airport, and then a second notice (one hour delay). After sitting and waiting with no information, AND realizing there were no other flights from Nashville to Wash DC that evening AND realizing next Allegiant flight to Wash DC was 5 days later, we begin pushing for information. The gate attendants said they had no information about what was causing the delay, where a plane was coming from or any expectations for leaving that evening. There were families with children that had been sitting for 2 hours and had no idea if they were getting home or if they had to find a hotel. Passengers demanded to see the manager, who finally came by the gate 20 min later. He announced that the plane had a mechanical issue and they think it will be leaving Arkansas in 30 min. A few minutes later they gave everyone a meal voucher for dinner - $8. We were in outer terminal and only a snack store was open. Passengers jumped online to track the plane from Arkansas since communications from Allegiant were awful. We finally boarded 4 hours late and arrived in Wash DC at 1am. Lessons learned - cheap airlines are only worth it if you get lucky; if there are issues, you have few options because they don't have many other flight options and their staff is unprofessional. I don't plan to ever fly Allegiant again.",Allegiant,trip_advisor,['Responsiveness']
3245,First time JetBlue Flyer,JetBlue had decent snacks and the drink selection was better than most..... the staff was very nice onboard and via customer service on the phone.... this was my first JetBlue experience and it was an enjoyable flight. The check bag fee was not too bad... I obviously prefer riding with an airline that has zero fees for luggage.,JetBlue,trip_advisor,['Responsiveness']
3246,Pleasantly surprised,"I was a little apprehensive about flying SW Airlines with their “Wanna Get Away” rate and not having an assigned seat. I was prepared for the worst, but actually had a very pleasant experience on both flights! The airline was organized and on time. On the way to Las Vegas I was in the “C” boarding section and did have to sit in a middle seat, but I expected that. On the way home, I was in the “B” section and sat in the front row, middle seat, and I felt like there was more than adequate room. I also love that you can take a bag and a carry on at no extra charge! Overall, the staff was friendly, the flight was on time and there was no issue with seating!",SouthWest,trip_advisor,['Responsiveness']
3247,"Tranquilidade, pontualidade e segurança.","É uma boa companhia aérea. Desde o check-in fomos muito bem atendidos por pessoas educadas e prestativas. Como o voo é clássica econômica, os assentos não são confortáveis e o espaço para as pernas quase não tem. No demais, só despendemos elogios à empresa.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
3248,The best airline,Probably one of the best airlines I have ever been to. My flight was cancelled due to a hurricane and they gave me an opportunity to fly earlier with no additional cost. Customer service was amazing. The whole process of getting my baggage ready and getting to my flight made it easy thanks to them.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3249,I beg you. Please don’t fly Frontier,"We chose Frontier because it was the only carrier that worked with our schedule to get home. We had to wait two hours as the flight was delayed. The seats were thin sheet of plastic over a metal seat. My back hurt for a week after. Then the flight attendants are eating take out food right in front of everyone and gossiping, on their phones. You have to pay 5 dollars for a bottle of water and it was so bumpy everyone got sick. I will never fly Frontier again. They truly don’t care a thing about customer service. We didn’t complain we are easy customers. But still. Awful.",FrontierAirlines,trip_advisor,['Responsiveness']
3250,Friendly Service,I fly Southwest Airlines frequently and they always have very friendly flight attendants. Generally the flights usually get in early as well,SouthWest,trip_advisor,['Assurance']
3251,The worst ,"More delays than we could count, over 6 hours late to our destination because lack of staff and horrible planning. Terrible communication and the staff was less than professional. Our flight home was also delayed and they didn’t even tell us.",SpiritAir,trip_advisor,['Responsiveness']
3252,Disasterous,Unfortunately we did not have a good experience. We were to board our plane bound for a cruise out of New York. The plane was to go to Atlanta then on to Newark. Told this plane could not fly due to radome damage but second plane was on field and would be ready soon. We were seated when told brake problem would prevent us flying. Put on third plane bound directly to New York so we would not miss cruise. Took off and at 3000 feet blew engine. Missed cruise lost our money on cruise. Delta did refund us our plane fare.,Delta,trip_advisor,['Responsiveness']
3253,Bagagem extraviada na executiva ,"O voo, serviços e atendimento são excelentes. Cardápio elaborado, poltronas confortáveis que reclinam em posição para dormir mesmo. Já o serviço em terra, fica à desejar. Destino final Santo Domingo, na República Dominicana, com conexão em Bogotá. Ao chegarmos em SD, nossa bagagem não foi despachada. Outro passageiro de executiva também teve o mesmo problema, mas como ele falava espanhol, conseguiu discutir com a equipe de atendimento. Ao sairmos dos portões, na área externa este passageiro nos informou que ofereceram a ele, USD$ 100 para a compra de necessidades para aquele dia. Para nós, que estávamos em duas pessoas, não nos ofereceram nada, apenas a promessa de entregar a mala em 24 horas. Era a nossa lua de mel, que seria perfeita, se não fosse o extravio da bagagem. O resultado disso, foi que chegamos em SD, na segunda, 13/08, por volta das 17h30, e somente nos entregaram a bagagem na quarta, 15/08, após às 14h. Ficamos extremamente decepcionado com a falta de comprometimento e atendimento em terra. Usávamos roupas de frio quando saímos do Brasil e chegamos num calor de 30C. Meu esposo passou os 3 dias usando calça de moletom. Perdemos dois dias de passeio. Estávamos isolados numa ilha, em Cayo Levantado que ficava a 2h30 de distância de Santo Domingo. Havia apenas uma boutique dentro do hotel, que além da pouca oferta de produtos, tudo custava os olhos da cara, por conta do valor do dólar. Entrei em contato com a Avianca, na terça, 14/08 relatando o problema. Informaram que já estavam agilizando o transporte da mala. No entanto, como não chegou, na quarta, 15/08, como a mala não chegou, enviei outro e-mail informando que infelizmente estávamos perdendo o nosso passeio e estávamos sem as roupas adequadas para o local e que infelizmente eu teria que abrir um processo contra a Avianca. Foi somente neste momento que fomos informados que a política estabelece USD$ 80 para o primeiro dia de extravio, USD$ 50 para o segundo e USD$ 50 para o terceiro dia. Foi a partir deste momento que compramos algumas coisas básicas para o nosso uso. Lamentável que na categoria executiva a bagagem não tenha o mesmo cuidado que há dentro da aeronave. Varias outras pessoas da econômica, no mesmo voo também não receberam a sua mala. Ao que os Dominicanos comentaram que isso é algo frequente.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3254,Cheap fair,"Round trip from Louisville to Ft Lauderdale was only 200.00. You have to purchase water, soft drinks, etc. Saved us a lot of money by flying on this airline. I was skeptical because I have heard, cheap means bad. This isn't the case with Allegiant Airlines at all.",Allegiant,trip_advisor,['Responsiveness']
3255,Best flight I have had in the past year.,"Definitely beat out the big carriers I have flown lately, especially United. We boarded early, left early and arrived early, both coming and going!",SpiritAir,trip_advisor,['Responsiveness']
3256,Basic but good,"We tried Allegiant because they flew directly into Destin. The staff was very friendly. The aircraft was clean. Limited schedule was inconvenient, but we made it work. More than acceptable for what it is... basic airfare with add on for baggage (including carry on) and beverages/food.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
3257,frontier Airlines reservation Number +1-888-595-2181,"Have you any plans for this new year? Don't worry we are Airlinesupports here. We are offering the lowest flight ticket to travel. We will help you to find the best deals. You can easily find the lowest tickets to your chosen destination in the world. We know our passengers need and our Airlines ticket booking search engines allow us to search the affordable airfares to explore the best destination of your choice. Our services are not just limited to air travelling But also deals on Christmas day, tour packages, new year, beach, couples, hotel booking, car, cruises, any packages and many more.",JetBlue,trip_advisor,['Responsiveness']
3258,Very efficient,"Plane and overhead bins are small, however, service was excellent and plane arrived in Houston ahead of schedule",United,trip_advisor,"['Tangibles', 'Responsiveness']"
3259,Enjoyed new movies.,Air Canada is very airline. Flight crews are nice and friendly. Nice leg room. Best thing all new movie was uploaded to the entertainment system.,AirCanada,trip_advisor,['Tangibles']
3260,Terrible customer service,"We had serious problems at the time of embarkation due to bad service from Jetblue airport staff. They were rude, mean, unfriendly, arrogant. Before the plane took off we asked for a glass of water so my wife could take a medication necessary for her health and they denied us rudely. Very bad experience at Orlando airport. Upon returning from Mexico we had no problems.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3261,Good for the money,"The return flight to Knoxville was on a brand new A320 which was nice, given that Allegiant tends to have older aircraft.",Allegiant,trip_advisor,['Tangibles']
3262,"Unless you can get by with a purse or backpack, pick another airline.","They absolutely rape you on bag fees. I could've flown with another airline first class with the money spent on their asinine fees. We had 1 person item each, 1 checked bag, and 1 carry on. Our checked bag ended up being over the 40lb limit and we weren't given the time to see if we could maneuver things to our carry on. They charged us a $100 oversized bag fees on top of the $61 already paid. I will never, ever fly again with them. They're like Spirit. I'd rather cross country on a pogo stick than fly with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
3263,Economy Plus seats were great!,"After our experience on United, Delta was a breath of fresh air. I haven't flown Delta in quite some time and I have to say it was a step above United. Post Covid service is about the same across all airline these days so for me it is all about the seats and these seats were comfortable.",Delta,trip_advisor,['Responsiveness']
3264,Flight was on time and aircraft was clean,Great experience with checking process. Only little complain about the in flight service. My wife ask for cup of water but the flight attendant has tried to sell the bottle of water. At least a cup of water should be courtesy from airline. The water is a basic need for human being.,SpiritAir,trip_advisor,['Responsiveness']
3265,Horrible experience,Flight was delayed 6 hours after already getting on the plane. This is straight up abusive treatment.,Delta,trip_advisor,['Responsiveness']
3266,Poor quality,"Entertainment screens not working on one side of aeroplane, pilot promised a $15 voucher for those affected but never received. Return flight one week later most of entertainment screens not working, no broken promises this time as nothing offered! On both flights drinks and snacks were poor quality and staff adequate.",JetBlue,trip_advisor,['Tangibles']
3267,Tristeza,"Tristeza ficarmos sem a Avianca. O voo com a Avianca para Nova York era muito bom, confortável, bom atendimento, sem atrasos, com bom espaço para as pernas.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
3268,Worst flight ever,Worst flight ever. Ancient plane that was remodeled to squeeze in extra seats. Seats had no cushion and did not recline. Attendants cooked and ate their meals and stunk up the cabin. Only one pass through the cabin in a 3 1/2 hr flight and that was to gather trash. Passengers had to walk up to them to purchase a drink. Flight delayed 2 hours.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
3269,The worst,"Airline canceled flights, when I tried to call the message said that there were too many calls to even put one in a wait que. So I kept calling until I was put on hold for five hours where I was told that that I should have called earlier (when there was no ability to do so) and that they could not fly me into a different airport because my original airport was closed due to weather ( the reason they air Canada canceled my flight) so basically I am out $1,400 plus the additional hotel fees and I won’t be seeing my family for Christmas. And when I asked to speak to someone else the agent hung up on me.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3270,"better choices, entertainment for every seat",Excellent flights. Variety of snacks and drinks. Airline attendants were very accommodating. Comfortable seating-could stand more leg room. I will fly Jet Blue again and recommend to others.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
3271,Can I check car seat in when it’s still sealed in original box?,URL: URL Thumbnail: URL Images: 	 URL,Spirit,reddit,['NA']
3272,Great airline if you dont get bumped or delayed.,"We had booked international tickets with Air Canada from Tampa airport to Copenhagen with a layover in Toronto. On the day of departure we got a text saying your flight is delayed, after which they spammed us 12 mails containing information that we had been bumped 24 hours on our connecting flight. We were of course not very interested in being stuck in Toronto for 24 hours, so we contacted Air Canada in which we were told that NOTHING could be done, and we just had to live with it. This was in spite of us suggesting alternate flights both from Tampa to Copenhagen, but also earlier flights from Tampa so we could make our connection. We ended up arriving in the middle of the night in Toronto and got handed a voucher for the night, which in itself was nice, but the next day we had to leave our rooms at 12 and our flight was at 21, so 9 hours in the airport it came to.... After we came home, we researched that we were entitled to compensation, and sought the necessary steps through Air Canadas website, only to find out that this is a journey in frustration with bots, and automated responses taking every single ounce of energy from you and making it clear that Air Canada will try anything to slink out of their responsibility. I would in fairness say that if we had not been delayed we would most likely have given this a four star review, but considering our total experience this is very much a 1 star experience.",AirCanada,trip_advisor,['Responsiveness']
3273,To Belize and back,"Everything about Delta was outstanding, from check in to flight service, including the pilot, luggage arrival, etc. No problems or issues at all.",Delta,trip_advisor,['Reliability']
3274,DO NOT TRAVEL,"I DO NOT RECOMMEND THIS AIRLINE. I paid extra $ for premium economy, and could barely MOVE the seats were so close. Bathrooms were incredibly small-- if you are slightly overweight than forget going to the bathroom! Given NO food or drink for a 6 hour flight. Unacceptable. Flight was over an hour late, yet while waiting at the gate it was not MENTIONED. As a result, we almost missed our connection! If flying to Bolivia, look at BOA flights instead...",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
3275,BOA EXPERIÊNCIA,"Não tenho o que reclamar. Ótimo serviço. Pena que está falida. Na nossa viagem de volta, nossos vôos foram cancelados. Mas os funcionários do aeroporto (que são os que menos culpa tem, da empresa estar falida). Nos ajudaram, e não hesitaram em buscar soluções para os nossos problemas. No fim das contas fomos realocados para a gol e deu tudo certo.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
3276,Today’s flight EK700,"I really had to post this, because I was so grateful for the service I received on the above flight today 27th October 2019. My son was unwell and the all the stewardesses where so happy to help. Thank you to the stewardess that initially helped, I didn’t get her name, and cleaned up the mess he had made. Also thank you to Caroline and James who were so helpful and concerned. Thank you to the kind gentleman who moved his seat so my son could sleep for the rest of the flight. The staff on this flight were brilliant and a credit to Emirates. I would recommend the airline to so many as a result of today, once again many thanks to the staff :) S Patel",Emirates,trip_advisor,['Assurance']
3277,10 out of 10 so not recommend,Our flight was changed from 9 pm on a Friday to 1030 am... so 10 hours sooner than original flight time. Checked flight info prior to getting to airport and learned about the change. We received no notice. Were able to get on a flight the next day where we would land just in time to make it to wedding. Needless to say flight was delayed three hours and we missed the wedding! Needless to say this was the worst experience I have ever had with an airline. I do not plan on using this airline unless I am in a pinch! The fees for absolutely everything are also ridiculous!,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
3278,Very affordable,"Extremely affordable service from Springfield to Florida, brand new planes and good service. Highly recommended for family vacation.",Allegiant,trip_advisor,['Tangibles']
3279,spirit airlines is a scam!!,"spirit airlines is a complete scam. they know people are desperate these days and they can offer a cheaper price than other airlines but it's still not worth it. I'm average build- only 5'7"" and my knees still touch the back of the seats. there was dried gum on the back of the seat so this was especially disgusting. normally they charge $50ish for a checked bag when you are checking in, but on this flight they decided to raise it to $75. the seats are torn up, and there was trash all over including those tiny alcohol shooters. just a grimy plane that i overpaid for but since it was half the price as every other airline and i missed my family i sucked it just awful seeing these airlines charge whatever they want because they know they can.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3280,Pandemic black mail,"10 days ago I bought a ticket for my grandson, from my favorite airline “Emirates"" from Kochi to Copenhagen, for the handsome price of 75 thousand rupees. The amount was promptly taken from my account, but for some obscure reason the airline could not deliver the ticket. We went to their office in Ernakulum to find out the reason. There we were offered two options, either to buy a new ticket for 90 thousand rupees or WAIT and see if we could get the ticket we bought in the first place. We chose the later option. Yesterday I got a call from “Emirates” asking if we were still interested in this flight. “Yes sure…… did they manage to fix the original ticket” “No mam, now the ticket costs 190 thousand rupees” You can guess my reaction :-( Still the Emirates are keeping the money I gave them in the beginning. Is this a way to treat your customers ???",Emirates,trip_advisor,['Responsiveness']
3281,damaged luggage,"My bag was damaged and I missed my shuttle because my bag wasn't on the carousel, allegiant takes no blame. my problem apparently suggested i contact my insurance co or cc co have them compensate me for there negligence. very sad response also over 3 weeks went by no response until i reached out to them again they really dont save me money considering i have to pay for a seat and a carryon. For 100.00 they lose potential customers. Wow....",Allegiant,trip_advisor,['NA']
3282,FRONTIER WILL NOT REFUND TICKETS DURING A NATIONAL EMERGENCY,They will not refund my tickets for a small child after the CDC has recommended people NOT FLY DURING A NATIONAL EMERGENCY. NEVER USING THIS AIRLINE AGAIN,FrontierAirlines,trip_advisor,['Responsiveness']
3283,Spirit keep you in great Spirit!,"Airlines it's great in prices wide, but airlines should give snack n refreshments from time to time to incentive programs and some days of courtesy",SpiritAir,trip_advisor,['Responsiveness']
3284,Enjoyed the flight very much.,"Had a good experience with flight. Crew very nice and very good selection of movies. On the way home flight was delayed by an hour and half, but not their fault. Was weather conditions. They did a very good job keeping me notified of status through text, and even offered to change my flight for a later time in the day for free.",Delta,trip_advisor,"['Responsiveness', 'Reliability']"
3285,Cancun - Atlanta 14 DEC 2019,"Easy check in and security in Cancun. The passport readers at the kiosks didn't seem to be working so we used the desk to check in. In Cancun, terminal 4, they don't post gates until about 60 minutes before departure, so you have to keep an eye on the boards when it gets towards that time. Atlanta no longer has Mobile Passport available, but it does have Global Traveler. Easy pick up and transfer of bags from international to domestic. Kiosk check in for customs worked well, though being able to use Mobile Passport would have been quicker to clear customs.",SouthWest,trip_advisor,['Tangibles']
3286,The worst airline in history,"The staff were incredibly rude while they were trying to rebook me for four days later. Miranda, the gate attendant, was less than concerned about bumping me back four days later and was very unapologetic. I just had major surgery on my arm to top it all off. Spirit is a farce, they rope you in with cheap flights then charge you for breathing all the while with a smile on their faces. I am in the process of filing a lawsuit against the airline due to their poor service and ethics. I would strongly encourage you to think twice about booking with this fraudulent airline. United and Delta end up being the same price as Spirit when you add up all of the baggage fees.",SpiritAir,trip_advisor,['Responsiveness']
3287,Unbelievable experience!,"I was a very anxious single traveller who had only ever flown economy. Following the death of my husband and the sale of my property I decided I would treat myself to a once in a lifetime treat and fly 1st class to Bali - and what an experience it was! From the chauffeur collecting me from my home, booking in at Gatwick, experiencing the 1st class lounge - nothing was too much for any member of staff - they looked after me as though I was their only passenger. Boarding the plane only enhanced the experience. I was greeted by the team who said they had received a message from the booking desk to look after me as I was travelling on my own and was very anxious. I was so grateful for their support. Once I had settled in my seat / bed I was offered Dom Perignon Champagne, a superb menu, and asked what time I would like my shower? What an experience that was! I cannot fault anything at all with the service I received from Gatwick - Dubai- Densapar - Dubai - Gatwick. If you only do it once in your life - DO IT! It is difficult in so few words how wonderful the experience is - so go see for yourself. A special thank you to Jasmine, Senior Purser on the flight from Densapar to Gatwick - she took the time to write me a personal note to me and it meant so much - thank you once again. And a big thank you to Emirates for providing the experience of a lifetime!",Emirates,trip_advisor,"['Assurance', 'Empathy']"
3288,Great company if you're trying to get rid of stuff,"Looking for ways to get rid of inconvenient material possessions? Want to Mari Kondo your closet without going to Goodwill? Trying to hide evidence? Simply check in your bags with Air Canada! They will lose it for a long time. They will be unable to track it anywhere. Tracking service? I don't know her! Customer service reps will be unable to so much as take a wild guess at which continent your luggage is in. They might deliver it to your grandma's address next month, but if you call them about it, they won't be able to say how or why.",AirCanada,trip_advisor,['Responsiveness']
3289,pretty awful,They cancel flights pretty regularly. Put me on a 50 minute hold on the phone just to reschedule. Flying sucks but this was terrible.,AirCanada,trip_advisor,['Responsiveness']
3290,Terrible experience,"I've reluctantly flown UA many times before. This is mostly out of necessity - I am a star alliance member and there are few options when going to North America. This most recent experience has left me thinking of how to avoid traveling to or via the US from now on. Honestly, it's quite difficult to distinguish between the abysmal state of the US airline industry (including the airports) and one specific airline, but, as my flight was with UA, I'm aiming my complaint at United Airlines. My specific complaints are as follows: - Only one meal was provided on a 15-hour flight (Hong Kong to Newark). After I inquired, apparently this was due to a small period of turbulence, which happened to coincide with when the second meal service was to be provided. No apologies. It seemed like an excuse for flight attendants to do as little as possible. - Newark to Ottawa flight was canceled due to weather. It was a clear night; calm and not raining outside the terminal. After asking around, I guess there was bad weather earlier in the day, so was a cascading effect on future flights, of which mine was the last of the day and so was canceled. No apologies, no compensation, hotel arranged at my expense. - Return flight from Ottawa to Newwark was delayed again, and again, so missed my connecting flight to Hong Kong. I arranged an alternative flight in Ottawa with Cathay Pacific - such a far superior experience. Flight staff that helped me in Ottawa worked for Canadian Airlines and were extremely helpful, and when I relayed my experience with UA, they apologized (on behalf of UA), and hinted that this was not an uncommon experience. I really have lost faith in the US airline industry. As I read the comments in this forum, I do believe that most positive reviews come from people who have not had much experience flying with non-US airlines. The service, organization, and all-round experience of traveling is far superior in Asia and Europe. Whether its the fault of management / staff of a specific airline, or something to do with the culture of the industry, I do not know. But I don't think the flying experience is going to change. The end result for me is that, as a star alliance member, even if I have to pay more, I will avoid flying United Airlines, and seriously consider avoiding travel to the US.",United,trip_advisor,"['Responsiveness', 'Reliability']"
3291,Flight 6004 BWI to SAN,"The flight left BWI right on time, arrived 10 minutes early in San Diego. We made a quick bathroom stop and walked to the baggage as our luggage was arriving. Perfect timing all around.",SouthWest,trip_advisor,['NA']
3292,total lack of customer service,"So on the morning of our departure (4/19/19), southwest, provided a text message “your flight has been cancelled”. Obviously the did include the flight # and other stuff. SW did suggest to get on line to find another flight. No flights anywhere near the timing we needed was available. The only option available was a refund and we had to wait for a SW call back to solve this problem. The arrogance of the SW customer service was noteworthy.",SouthWest,trip_advisor,['Responsiveness']
3293,JetBlue,"The flight crew was the best crew ever. Thank you Annette, Amoi & Gina. Also thank you to the pilot for letting me sit in the cockpit",JetBlue,trip_advisor,['Assurance']
3294,Good service,Took Emirates business class flex Glasgow to Shanghai via Dubai. Cheufeur service to Glasgow was excellent as was was the food and facilities in the business lounge. Boeing 777 to Dubai was ok but not a great airplane food and service excellent. Dubai to Shanghai a 380 much better configuration food and service excellent. There was also a pick up service available from the airport to the hotel as part of the package but we did not use it.,Emirates,trip_advisor,['Tangibles']
3295,Clean. Efficient. Leg room.,"This was my first time flying Emirates. It was non-stop, 12.5 hours from JFK to DBX. I flew economy. TV’s were large. They served two decent meals with snacks, tea, juice, and coffee in between. Flight attendants were attentive and professional. Bathrooms were decent. They got dirty/floors were soaking wet towards the end of the flight though. They give you a little bag of flight items before you take off: toothbrush, toothpaste, ear plugs, eye mask for sleeping and over the head headphones. My only complaint was that it took me 1 hour and 15 minutes to retrieve my bags when I landed back in JFK. There was no explanation. Don’t know if this is an emirates or airport problem, but wanted to note.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
3296,Above average,A clean cabin. Relatively comfortable seats. Pleasant crew. Adequate cabin service for economy. Easy on and off. A good flight.,AirCanada,trip_advisor,['NA']
3297,Spain Beginning of Summer,"The outbound flight to Spain was good because it was not jam-packed. Inbound flight to Dubai was full. The service on the outbound flight was much better- air attendants were warmer and very keen to help. Coming back they were not as friendly or helpful. One thing I take against the new Emirates Airbus planes is the lack of a kitchen. I'm thinking there are no kitchens so attendants were cleaning out thermos flasks in bathrooms that were already gross as is. Complete turn off from drinking any coffee or tea. Overall, overrated for the pricing. Main reason to take it was the direct flight and the need to be in and out of Spain.",Emirates,trip_advisor,['Assurance']
3298,New Layout... can't copy and paste,Who in the world designs these UIs... anyone who leverages Southwest knows you need to copy and paste travel credit codes (it works fine for trips) and in the new UI you can't copy and paste and need to manually type the confirmation numbers over.... I mean seriously!!?!,Southwest,reddit,['Tangibles']
3299,Do not travel with Surfboards,On a recent flight from Jacksonville Florida to Barbados I witnessed the luggage personnel grossly handle my surfboard bag I was on vacation to Barbados and I just recently purchased a brand new custom surfboard I had it wrapped up in bubble tape and in a heavy insulated travel bag and it was still damaged from the negligence of the employee. Adding insult to injury is the fact that you have to pay extra to carry a surfboard and they still treat it like a bag of trash being thrown into a dumpster.,JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
3300,Great Flight,Great flight and great staff was a great trip and had plenty of legroom. Staff really friendly and accommodating,Allegiant,trip_advisor,['Responsiveness']
3301,all our flights were good,I love Delta the crew is always nice . some seats need to be replaced they are a little worn . just wish they had a no stop flight from Pitsburgh to Las Vegas . Also customer service was very helpful dumy me booked a wrong date and I had no problem changing my flight,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
3302,Great Airline,Anna at LAX was incredibly helpful as I checked in by bag at the counter. The airline is top tier and world class. Highly recommend! Thanks Anna!,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3303,Very Stressful Flight,"1. Very disorganized at Punta Gorda airport. I had priority boarding but Allegiant Rep allowed a flood of people to line up ahead of Priority. I could not make my way to the head of the line as some passengers would not let me pass. Boarding took forever. 2. I fly frequently on Delta and Southwest. This is the first time in years that I did not receive TSA PreCheck. I was randomly pulled out of line for an electronic check. TSA took my laptop, my ipad and phone to another location for examination. 3. It took forever to board. So chaotic. 4. Unloading of passengers was another chaotic situation. I was in row 10. Attendants allowed passengers from the back to push past the front rows. No one waited to deplane row by row. A lady with a big guitar pushed passed all of us almost hitting some passengers in the head with the guitar. 5. The luggage belt at the Toledo Airport broke down twice before they moved the luggage to a different belt. 6. By the time I arrived at the Enterprise car rental location... My RESERVED car was no longer available. They said they ran out of cars. I eventually found a car at AVIS. This was a disaster of a trip from Punta Gorda all in all. However, my return flight out of Toledo went without incident. The airport personnel were very professional. The passengers were asked to board zone by zone. The flight attendants kept the passenger boarding and deplaning process in control at all times unlike the flight from Punta Gorda to Toledo. I am not sure I can ever recommend Allegiant to other people. Linda Kay Eader",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3304,Mejor de lo esperado.,"fui con pocas expectativas ya que los comentarios que había recibido de la compañía no eran los mejores. por suerte me sorprendieron ya que fue todo según lo acordado. buena atención, etc. Es más, a la vuelta, el vuelo estaba sobre vendido y nos ubicaron en un avión de aerolíneas argentinas directo (el comprado tenia dos escalas)",Avianca,trip_advisor,['Assurance']
3305,Very comfortable seats!,"Comfortable, nice service and food. It was delayed but the flight was perfect. Great movies on board!",Avianca,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
3306,Worst check in ever,"Worst check in ever ,thanks for ruining my vacations to cuba for not let me check a tv 2 inch over maximum dimensions which is 80 inch on a empty flight and not giving me the option to upgrade the lady a the counter was rude and the supervisor didn't even listen to me to explain my situation .......................................................................................................................................................................................................................................",JetBlue,trip_advisor,['Responsiveness']
3307,Sh*tty airline,Deplaned us to wait for a crewmember for a two hour delay....so far. No consideration for children or the elderly and disabled.,FrontierAirlines,trip_advisor,['NA']
3308,"Consistently Good Airline, But Pricey if You Don't Find a Sale","SWA is consistently good for us (been flying it for years, have the credit card, etc.) but we only fly it when they have flight sales, otherwise the price is too high typically. Love the flexibility if you have to change your flight for some reason (no change fees, just fare difference). Also, they recently switched to free movies (was $5) and that makes a big difference to me.",SouthWest,trip_advisor,['Responsiveness']
3309,No fuss. No frills.,"This is a no fuss, no frills airline that gives good value for money. We were on a new aircraft (less than four months in use). The seats were basic (no reclining), but comfortable enough for the under 3-hour flight. The aisles were wide which meant that I didn't get a shoulder bump from each passerby. The flight attendants were courteous. There was no complementary in-flight service, e.g. snacks, water or movie. But I'm a prepared traveller, so it didn't make a difference to me. The overhead compartments had lots of room for those travelling with carry-ons. By the way, Allegiant charges for carry-on barrage, as it does for checked baggage. Check your baggage weight limits before you go. Allegiant offers a deal for pre-paying for your luggage. It's worthwhile planning that in advance.",Allegiant,trip_advisor,['Tangibles']
3310,Aerolínea costosa con aviones y servicio de bajo costo,"Hoy tuve el vuelo AV5 que salió de Miami a Bogotá Es inexplicable cómo Avianca es de las aerolíneas más costosas para viajar y los asientos no se reclinan nada, no hay una pantalla de entretenimiento a bordo, es súper pequeño el espacio para sentarse y eso que iba en asiento plus, no dan un vaso de agua para un viaje de 3 horas y media, te cobran todo lo que desees comer o tomar pero si cobran el Tiquete más costoso que delta y american airlines, las azafatas groseras, pésima aerolínea jamás compren un tiquete por esta aerolínea, es tan ridiculo los costos que cobran por un carry on 130 USD. Para viajar en sur america háganlo por LATAMy si desean viajar economico háganlo por viva air que al menos es barato y uno sabe a qué atenerse.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3311,Worst airline leaves you stranded,"Air Canada is the worst airline in my opinion. 3out of 4 of my flights for this trip were delayed and the last one was cancelled, leaving me stranded in Toronto. Air Canada refused to put us in a hotel or compensate us for our trouble. They also said they would text everyone within 30-60 minutes for the rebooking flights to Atlanta. That never happened! Again, I emphasize…Air Canada left us stranded in Toronto with no plan to get home! I had to book myself on Delta in order to get home, because my travel agent said that she didn’t see any Air Canada flights for the next several days. Air Canada is a large airline that obviously does not care about the customers! I will NEVER travel Air Canada again and probably also never travel through Toronto either, as it is a horrible airport with daily delays and cancellations. Be warned!",AirCanada,trip_advisor,['Responsiveness']
3312,"Rude staff, Jet Blue app not working, disrespect.","I ve never in my life experienced a company that disrespects the time and needs of their paying customers. I had booked a $250 one way ticket to Chicago for Saturday early morning with Jet Blue as I had a very important professional meeting, I had decided to go a long time ago. Arriving at the airport, the Jet Blue app (that was supposed to retrieve my boarding pass) was broken. When I tried to get help from their staff not only were they not helpful but they also told me it wasn’t their problem. I ended up missing my flight and the next available flight was 9 hours later. I ended up missing my meeting, spending the whole day at the airport, sitting in a chair. I called the customer service to at least get compensation back, and they had the audacity to tell me I wasn’t worth it. Then I sent out an email, explaining the extent of the problem, and in return I got back $50 credit for Jet Blue. At this time I was outraged. They thought they could get away with it with a credit that was less that 1/4 of the purchased ticket. I reached back again saying that I never asked for a gift card, and they’d better compensate me in a proper manner for everything I had to go through that day. I was then given another $25 credit for Jt Blue flight tickets. I said give it all to charity because I will not trust your company again to take me places. I don’t think should settle for this amount of money. It is ridiculous and insulting. My time is as important as theirs. They should have at least given me back the full amount of this flight, as the only reason I wanted to go chicago was for the meeting, and I missed it because of them. My flight back was with Delta Airlines. I had a very pleasant trip with no surprises or rude staff🙂",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3313,Penny,"As usual we flew Southwest Airlines. We love, love the Southwest team. Everyone is polite and personable.",SouthWest,trip_advisor,['Assurance']
3314,Great Flight,"Great flight! It was on time, plane was very clean, comfortable and crew was very nice and helpful from the checking process to baggage claim. Thank You!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
3315,Worst airline experience ever!!! Don’t fly Southwest!!!,"Flying to San Diego from San Jose was fine. However, flying from San Diego to San Jose was the worst flying experience I ever had. First my flight was delayed for 3 hrs. Their CS told me it was due to weather. Then the reason was due to mechanical issues and the plane had to make an unscheduled stop. When the new plane finally landed, the airline told us to board. After everyone was boarded, they told everyone the flight was canceled. It was now 11:30pm. This was the last flight of the night. The only flight available was for 7 or 8am the next day. They said they couldn’t do anything about hotel accommodations for their inconvenience.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
3316,Awful,"I paid for row 7C with extra legroom, they arbitrarily switched me to 21C with no leg room Flight 1 1/2 hours late Made me check my carryon Overall, terrible experience.",United,trip_advisor,['Responsiveness']
3317,"Little service, no smile!","We were offered one drink during the whole 7 hour journey. About 1 hour into the flight a vegetarian snack was delivered to the respective passengers, no ordinary snacks were forthcoming for other passengers. The stewardess was rarely seen & when present looked like she has swallowed a wasp! We were in economy on the upper deck and had surprisingly poor leg room - my knees were touching the seat in front. The breakfast was all but cold by the time it was received. On the plus side the flight was on time & is still better than Etihad.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
3318,Highly frustrating,"From Ottawa, was to leave at 6:05 to Newark with over 50 minutes for the connecting flight to Puerto Plata. Crew rest delayed to7:21 so United put me on Air Canada flight. It was to arrive at 7:15 giving me one hour to connect. Left the Ottawa airport with over 45 minutes delay and , no water on flight so no coffee. Very minor issue. Finally got to the gate at Newark at 8:17 and the gate closing was at 8:15. Plane door still open but would not allow me to go. United paid for the room and $30.00 for lunch, diner and breakfast the next day. Breakfast alone at the airport was 27.93. Next morning, the flight was again delayed for over 50 minutes sitting on the tarmac as one bolt was missing for the hatch door to close. Dates were Augsut15th to the 23rd. Lost one day of vacation plus room at $159.00 per night. One of the worst trips ever.",United,trip_advisor,['Reliability']
3319,Mr,"Worst airline ever! Paid in advance for luggage and system automatically charged for seating which over charged $132. Then at the ticket counter they claim the luggage payment was sent over on an old flight from a week ago. Agents at the counter noticed but are not able to fix the situation. Then charged 30 dollars extra for fixing now transacting at the counter. All non-sense! Customer Service and agents can’t get their stories straight. Do not flight, or be prepared to get ripped off!",FrontierAirlines,trip_advisor,['Responsiveness']
3320,"Great price, but a big delay","Couldn't beat the price of travelling to Florida on Allegiant, unfortunately our jet broke which cost us our Friday on our short weekend getaway. The good news is they were quick to communicate what was going on with us. I also amazingly had my vouchers for the delay in my email before the staff informed us of the delay. Not happy at all about the delay and losing the day, but that unfortunately is the gamble you take on the discount airlines that don't have a fleet of jets at most airports (had the same thing happen with Frontier a few years ago). At least the food and compensation came very quickly making the best of a bad situation. Once on-board the legroom is tight, the seats are a bit stiff, but the staff is friendly and the jet was clean. At $50 each way I don't expect world class accommodations, nor did I get them, but as long as you realize what you paid for a flight consider last time I checked Jet A++ (Jet fuel) was about $7/gallon and an A320 goes for about $50 million it is still a steal. Plus they have a very generous policy for military members including free bags, priority boarding, and free seat selection via a voucher refund I have no complaints.",Allegiant,trip_advisor,['Responsiveness']
3321,Adrenaline Connection and luggageless at destination.,"Check in staff and attendants are courteous. The general conditions of the flight are rather acceptable however despite the fact that I had flown Avianca before with connecting flights through Bogota with (many hours of waiting time for flight connection ) and did not have a problem, unfortunately on this ocasión where we had two hours for the connecting flight on arrival to Bogota had to wait an hour in the plane for the doors t one ones and another 15 minutes to disembark. We had to run to pass through security checkpoint to get to our conn eating flight and were unable to make our planned purchases. On arrival to Mexico City early morning my suitcase did not arrrive. The airline land personnel assured me it would be delivered during the course of the evening. Nine hours later on not having notice from them I called and was told that my suitcase had not arrived as yet and would not until the course of the following day. Early morning the following day it was delivered in good conditions. Lucky for me I had clothes at home or contrary to that if I were visiting would have had to make an unplanned expense since the airline did not offer any compensation.",Avianca,trip_advisor,['Responsiveness']
3322,Pleasantly Surprised!,"This was my first trip flying Allegiant & I was pleasantly surprised! By flying in & out of smaller airports it was much more enjoyable! Tips: Either print your boarding pass at home or download the app ahead of time as they charge to print passes for you. Also, no free drinks or peanuts to snack on so just be aware. Figure out the extra baggage fees, longer shuttle or Lyft rides to where you're going (this airport in Orlando was about 45 minutes away from our hotel & Lyft was around $40 one way) & it may be more cost effective to fly Allegiant. Our flight crew was very friendly & funny! We had plenty of leg room in the bulkhead but noticed most of the rows we could see had ample room as well. Will definitely fly Allegiant again!",Allegiant,trip_advisor,['Tangibles']
3323,"Flights on time with clean planes, and funny flight attendant",Flights were on time love the free bag policy however not a fan of lining up by section which seems to be a pain in the neck as everybody gets up before their section is called. Much preferred like other airlines on having an assigned seat. I paid extra to board sooner I was given A37. I think they should limit how many people can pay to upgrade for boarding sooner.,SouthWest,trip_advisor,['Responsiveness']
3324,Awesome trip,I am very thankful for Emirates airline which make my journey awesome from dubai UAE to peshawar pakistan. I was first time traveling in emeritus & they upgraded my economy class into business class. All Services were 10/10.i really enjoyed my trip. Breakfast Food was very tasty. Staff are very helpful ..recommend again fly in Emirates airline with safe & better flight.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3325,Excellent flying experience with young children.,"Our family took a trip to New York. Flying with children is always a hassle, Jetblue made sure we were all taken care off and reduced the stress of flying. From the friendly boarding process to the entertainment and snacks on the plane. Our little ones enjoyed the flight and always say jet blue is their favorite. They mentioned how jet blue has their favorite movies and snacks. Even with a delay we had coming back home they kept us up-to-date in a timely manner. Keep up the excellent service & planes @Jetblue and great customers will follow!!!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
3326,Terrible food and serious delays,Worst food I’ve ever had on a flight. Not to mention they did not pack enough alternative food options so they were out of a choice by the time they got to our seats both times and my partner had to forego the second meal. Doesn’t even matter because I couldn’t stomach either one. This is the stuff Jerry Seinfeld would be talking about in his stand up. On top of it all the flight was delayed over an hour so we missed our connection. When talking to the front desk they were just as frustrated about the delay and said it happens almost every flight! Just an awful company and I feel bad for the employees cause they were quite nice and apologetic.,United,trip_advisor,"['Responsiveness', 'Empathy']"
3327,Luxury but expensive ,The airline is one of the best ever experienced. The pick up and drop facility is excellent all over the world. Inflight Menu has vast selection. The only issue is it’s expensive as compared to other airlines .,Emirates,trip_advisor,['Tangibles']
3328,Long Flight,"Brace yourself for the long flight to Hawai’i from the East Coast. Bring snacks and a meal on the plane with you. United only has food for purchase. So glad, that I took a puzzle book, books, head phones and a blanket for the flight. The temperature on the plane was a bit cold. Pick an asle seat. You’re going to need it. I was able to stand without asking others to move. Overall, the fight was good. Only wished I didn’t have to purchase meals for the long flight (10 hour).",United,trip_advisor,['NA']
3329,Smooth flight,"Excellent flight as usual. Takeoff was rocky due to strong wind. Then it's smooth sailing to Florida, and landed 5 minutes early.",SpiritAir,trip_advisor,['Responsiveness']
3330,Weekend getaway to see a football game,We booked this package through Southwest Vacations and from the moment we checked in on line the day before our trip until the time we retrieved our bag in Detroit everything was perfect. The hotel and rental car were excellent and the flight was amazing. The service in the airport and on board was wonderful and we had a vacation that was absolutely perfect. We can’t wait to book our next trip with Southwest!,SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3331,Just great service,As always great customer service. They actually seem to enjoy their work. Always a smile and how are are you today! Excellent food and beverage. On time!!!,Delta,trip_advisor,['Assurance']
3332,"A person flies on Frontier because it's cheap...so that said, It was an ok experience.","The seats are very thin/light (their information talks about how they save money on gas because of things like this, so they're able to offer cheaper fares to customers. The price of the tickets was great, the ticketing process was average, the experience at the gate was average..(although I'm used to flying Southwest where there seem to be a larger percentage of business travelers). The planes were just fine and the flight attendants were professional and courteous. Overall, nothing was above average, nothing was really that much below average, the price was great. I got exactly what I paid for, so was pleased with the process. I'd fly Frontier again.",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
3333,Think twice,"For the price people pay for tickets. You would think customer service would be better. Rude agents while checking in @Flint Bishop. ""Limited"" drinks and snacks on return flight to Flint. Best part was waiting over an hr while waiting for the airline to find competent employees to offload luggage. Great trip. If ""BELOW TERRIBLE"" was an option. It would've been selected",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3334,Flight Cancellation and Unexpected Arrival Destination Change,"I am writing to express my disappointment and frustration with the experience I had while flying with Delta on a multi-country trip. On 12-24-2022, I embarked on a journey that involved flights from three countries, with Deltabeing my chosen carrier. Unfortunately, my experience was marred by the cancellation of my last destination, which was Seattle to SLC DL2360. My flight conformation #HVHI5D This incident has left me with several concerns and inconveniences. Here are some of the key details of my experience: - Flight details:DL 2360, Seattle and arrival Salt Lakecity, December24th,2022. - I was scheduled to fly from Seattle to SaltLakecity. Regrettably, my flight was canceled without prior notice, and I was rebooked to arrive at an entirely different destination, Boise Idaho. This sudden change caused a series of inconveniences, which I wish to bring to your attention. Additional expenses: Due to the unexpected change, I had to book a hotel in Boise and rent a car to drive to my intended destination, Salt lake city. This resulted in unforeseen costs .Inconveniences and disruptions: The unexpected changes disrupted my travel plans, causing stress and inconvenience. I understand that unforeseen circumstances can lead to flight cancellations, but I believe it is essential for airlines to handle such situations with transparency, efficiency, and customer care. My experience has left me with a negative impression of Delta and I hope that by sharing this feedback, the airline can take steps to improve its services and customer support in the future. I kindly request that you investigate this matter and provide me with a response that addresses my concerns and outlines any steps the airline plans to take to prevent similar incidents in the future. I would also appreciate any compensation or assistance that can help mitigate the inconveniences caused by the cancellation. Thank you for your attention to this matter. I look forward to a prompt response and resolution of these issues. Sincerely, MOURAD",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
3335,no stop to minneapolis,Having a direct flight from Seoul to MInneapolis is amazing. I travel from Korea to Minnesota once or twice a year and I used to have to go to Detroit which was super annoying. I hope they keep this route going.,Delta,trip_advisor,['Tangibles']
3336,JetBlue - worst experience,"This was a nightmare flight. I was traveling with my 4 month old baby and my 5 year old son. What was supposed to be a 3 hour flight turned into a 10 hour delay. I ended up flying out at 10:00pm. My children were desperate, JetBlue has NOTHING to offer to repair the traumatic experience. This was the worst experience I’ve had. There is no way in contacting them, and they offer no refund. This is unacceptable. I will NEVER buy a flight with them again. How shameful.",JetBlue,trip_advisor,['Responsiveness']
3337,Pick up Corvette,The flight was good. Ontime and smooth going. Switching flights in Denver was a monster. It took me 30 minutes to get from one gate to the other nonstop. Denver is the worst airport that I have ever been to. I have been around the world several times and Denver takes the award worlds worst.,United,trip_advisor,['Responsiveness']
3338,pésimo servicio,"Cada vez hay mas razones para no viajar en AVIANCA que en otrora era una aerolínea insignia de los colombianos!!!! que horror lo que es hoy una aerolinea del monton, Spirit es mucho mejor que esta &$@&)$@ de aerolínea, que tienes tarifas exageradas y descaradamente pone vuelos “económicos “ y al final te cobran todo es mejor American o Delta, comparen precios y veran!! si chequeas equipaje te cobran 85 Dolares por una maleta, en cambio en otras pagas 45!! encima de todo en un vuelo de Medellin el 42 de Abril 11 para ser especifico no hay nada pero nada de entretenimiento a bordo, son descarados diciendo use su propio entretenimiento y adivinen que? ni siguiera puedes cargar tu laptop o teléfono, dizque porque el sistema da error, y un simple lo siento lo soluciona todo!!! con razon todos se queja de esta porqueria espero no volver a utilizar mas esta aerolínea que es una vergüenza decir que es de Colombia! Asegúrense de chequear otras opciones y no dejarse llevar por las tarifas “especiales “ que nada de eso tiene",Avianca,trip_advisor,['Tangibles']
3339,Pretty Good Airline!  - Great Customer Service on the ground 70% of Stewards HATEFUL,"The airplane is fine, ground Customer Service Excellent- Air Staff is very very Hateful and Rude- Don't ask for anything and you will survive unscathed",AirCanada,trip_advisor,['Assurance']
3340,AirCanada refused to let my sister through and claims the consulate is wrong,"My sister had a flight booked for months from St. John's (YYT) to Martinique (FDF). The day of her flight comes and they refuse to let her board the plane since ""she did not have a visa"" (my sister has an Ecuadorian passport). All the websites she was referred to confirmed she did not need a visa to enter Martinique but they did not let her board the plane, not even to Montreal (layover in the original flight schedule). She traveled to Montreal the next day out of her own pocket and went to the visa office herself where they, again, confirmed she should have been let through since she didn't need a visa. She argued with all the AirCanada staff but they still refused to give her a new flight or a refund, and even claimed that the consulate didn't know what the visa requirements were. Is there any chance of a refund here? She lost over $1000 due to their ignorance... All suggestions are highly appreciated",AirCanada,reddit,"['Responsiveness', 'Assurance']"
3341,August - UA254 Phoenix to Denver A320 (#4291) FC Seats 2A & B,"August - UA254 Phoenix to Denver A320 (#4291) FC Seats 2A & B On Friday, August 02, we flew United Airlines UA254, from Phoenix (PHX) to Denver (DEN) in First Class, Seats 2A & B on an A320 (#4291). We had flown this route in May, and the plane had been an A319. Our morning began at the United Club at PHX, with a glass of Champagne, and then walked down to Gate 3 in T2, the largest gate area in the UA gates, and the farthest from the United Club. Even with its floorspace, it the newish two lane boarding scheme made things much easier. I am a real fan of this change, which appears to now be the standard at all airports served by United. The Gate Agents like it too, from all with whom I have spoken We boarded on-time, and were in our seats, with two glasses of the Ca’ Di Rajo Mitō sparking wine. The napkins still featured United’s ties to the movie Spider-Man: Far From Home, but as we did not have DirectTV, we did not need to sit through the Spider-Man safety video - I will be very glad, when that one has been replaced. Our seats were in the rear of First Class, and on the port side of the plane. On the A319/320 ships, the last row of FC (Row 3 on the A320) is against a bulkhead, and there are clothes hangers. As this was just one row behind me, I had my, and my wife’s jackets hanging. We settled in, for the relatively short flight up to Denver. This A320 had the updated FC seats, which I now believe have been installed in all UA Airbus planes. In FC, there is a podium, between the 2-2 configured seats, with small drink trays, several storage areas (not for use in takeoff, or landing), and AC/USB and earphone plugs. The podium has nice marble tops. The seats are comfortable, with both good width, and ample legroom, and their recline is quite nice, plus as the rear reclines, the seat cushion slides forward, so these intrude much less on those behind a reclined seat - they take a little getting used to, as one needs to slide their hips forward, to recline. The A320 has 3 rows of FC, and though the overhead bins are adequate, the first one and a half on the starboard side of the plane are filled with safety gear, however there was plenty of room for my wife’s small, wheeled briefcase, and then my regular briefcase and hat fit below Row 1 seats, along with my wife’s purse. We had PDE (Personal Device Entertainment) streamed to our devices via the United App, but did not use this free service on this short flight. There was on-board WiFi, for a fee, but again, we did not use it. We took off with some significant haze and high clouds, flew into more clouds. The takeoff was fairly rough, but that is common for Summer flights out of PHX. I like the port side seats for this flight, as I often get views of the Painted Desert and Meteor Crater, but the haze (seemed to be hanging below those upper-level clouds, and then the clouds themselves, precluded many good shots - some days I get lucky, but some days I do not. This was one of the latter. One highlight was that I got to see the Missouri One livery on the Southwest Airlines 737 - that is one colorful paint scheme! Also, though through that haze, I did get to see some of the reservoirs on the Rio Salado (Salt River), but just barely. In-flight, we moved to the Gravelly Ford CA Chardonnay, which was a fairly recent addition, and a decent Chardonnay. On a few previous PHX-DEN flights, we have gotten a warmed muffin, but not on this one - maybe because it was a bit later, than our usual Denver-bound flight, or maybe how rough the takeoff was, all of the way up to cruising altitude? We did have a passed snack basket, and noticed the addition of a new chip: Lillie’s Sea Salt & Black Pepper Kettle Chips, which we had not seen before - not bad. As per usual, our approach into Denver was rough too, and we did not break out of the clouds, until on our final. Only glimpses of the Rockies and the Front Range, through the clouds. This flight was full, with only 6 seats in the rear of E showing, and 8 people on the waitlist. We parked at Gate B-23 (moved from Gate B-25). The cabin crew was great, as had been the gate agents at PHX. We landed on-time, so made our way to Baggage Claim, to find that our luggage had already arrived - DEN is usually very quick at this. In all, a very good flight, and one which is already booked again",United,trip_advisor,['NA']
3342,Spirit is a scam,So I had a flight from Detroit to Orlando FL. I paid for my travel and not for my luggage. From the website it looked like my bag was a personal bag especially seeing how it is the smallest bag in my set. Well my wheels wouldn't fit inside there personal compartment checker so I had to pay anxe tra $99.00. How cheap can you be when you know for a fact that customers are going to make the same mistake that I did? I promise you this I will never fly this airline again. I mean come on the only difference between the carry on size and the personal size is the wheels on the suitcase... Crooks!!!! Also the attendants at the boarding gate seem to be amused by this policy!,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
3343,Amazing experience !,"We had our flight cancelled through spirit so we booked a new flight with jet blue. We had such a great experience with them. Comfortable seats, great leg room, lots of channels to watch, free wifi, free snacks and drinks ( non alcoholic) and the staff was very friendly. We had our 2 young kids on the flight as well. Highly recommend this airline !",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3344,"0 success rate (2 canceled flights, 2 major delays)","In one month, despite wonderful weather, Allegiant canceled 2 flights, after I had already paid a hefty $60 to get to the airport (hello, notifications?)! Not only were the flights cancelled, but they were rescheduled for the following days in both instances. Then, once we arrived at the airport the following day, the flights were delayed for hours! Not only did they not offer any travel vouchers, or offer to pay for our extra night at a hotel, but they were almost impossible to reach via their customer service line. Never, ever again. It ended up costing me far more than if I flew American, nickeling and diming you for everything. They charged me for carrying just a small backpack.",Allegiant,trip_advisor,['Responsiveness']
3345,Worst airline I've ever flown on,They have a whole bunch of extra hidden fees. They charge an insane amount of money for bringing a carry on and since they don't alert you about the charge until after you buy your plane ticket you have no choice but to either stuff all of your things into a personal bag or pay a ton of money. The plane tickets seem cheap until they add on all of the extra fees after you buy which seems really sleazy to me. It should be included in the upfront cost or written obviously before you buy it that they charge for even bringing a carry on and how much it will be. They also dont even provide water on flight let alone a snack. I wish this airline would go out of business,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
3346,Funny co pilot,"Left on time, arrived early. Learned from first half of round trip and brought my own snacks. Our co-pilot had a great sense of humor and cracked jokes during preflight and approach. What a great way to get people to listen. Remember economy means no frills. You will pay for anything extra.",Allegiant,trip_advisor,['Reliability']
3347,EXPECTATIONS MET,"First time flying JetBlue. Flight was delayed and ultimately cancelled due to the weather, which is to be expected. Initially very upset but rather be safe on ground than in danger in fight. Was able to get a standby flight out 7 hours later after two phone calls to JetBlue. The first rep was insensitive to the situation. Since GOD is the head of my life I listen to that inner voice which is Him and I called back. The second rep was a Godsend. She was able to get me on a flight leaving that night and she also advised me to sign up for standby on an earlier flight which ended up coming through for my husband and I. We did not sit together but at least we were on our way. Coming back was smooth no issues. I will fly JetBlue again. All in all my expectations were meet. (Unlimited snacks and drinks onboard and free television).",JetBlue,trip_advisor,['Responsiveness']
3348,I prefer Emirates,"Flight from Chicago to Dubai, 3-hr connection then flight to Bangkok; very orderly boarding with signage in English and local language; polite and courteous flight attendants; clean and comfortable inside; delicious food well prepared; flights on time; frequent offering of drinks; connection information available on tv screen prior to landing",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
3349,Great customer service,"I am very happy with Southwest airlines customer service, back in March my sister and me had to travel the same day because my mother was very sick in the hospital and the customer service representative was very understanding to my emergency, she found a flight the same day and we could go to see our dying mother the same day, our mother passed away but we could see her before she passed!! We are very grateful to Southwest customer service!! Thank you so much for everything!",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
3350,Disappointment ++++++,"Leaving for Christmas holiday on Dec 21 2019, traveling with a infant so specifically booked a non stop flight to San Francisco, in the car on the way to the airport, receive text that the flight is cancelled and rebooked for Dec 23 with 2 additional stops. (hope this was computer generated, otherwise someone really needs to review their customer service) continued on to the airport while on hold with Air Canada,after arriving a standing in line for check in which was long because there was alot of people with same issue got through on phone to AC rebooked two people for later that day and other 5 had to fly to Vancouver spend night and continue following day. Because of all the flight delays etc our rental vehicle was given away and we had to rent another which costed us an additional $875. Had to pay additional check in luggage fees because it was not direct flights (AC did give refund for this) So you get back send in all the information and wait for some kind of compensation and they just pull from their book of excuses...This flight was delayed due to maintenance, this flight was delayed due to bad weather, this flight was delayed due to scheduling issues How do you have a flight scheduled and than not delay but cancel because of maintenance or scheduling issues. Air Canada this is your business and you cant schedule maintenance better than this. I will no longer fly with AC not worth the hassle and they really wont care",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3351,Terrible experience,"First and last time flying frontier. I wish I could give negative stars. I fly a lot and frontier was by far the worst experience Ive ever had, and I’ve had some pretty bad experiences. Terrible customer service, no leg room on flight, extremely uncomfortable seats, both flights were significantly delayed and they offer absolutely nothing in compensation even though we were stuck at an airport that has nothing more than vending machines for 4 hours. Absolutely not worth the stress, discomfort and inconvenience for the cheaper flight. I will never ever fly frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3352,The Racism has to STOP ..,Soethwest.. So as the flight attendant took orders she stated at the front and went side to side when she got to where I was sitting ( window seat 8 th row ) she did a double on the right side .. I’m looking right at her .. she then proceeded back to front of the plan we stated experiencing turbulence so it was announce for all flight attendances to take there seat .. shortly there after .. they came by passing pretzels... she look straight at me and ask the man behind me and so the guy flight attendant just gave me a bag keep in mind my hand and arm is in the extended position ... so now she’s passing out drinks ... I’m thinking maybe this is just her mid-point serving area and once she give them there drinks she will do orders for the group ... ok so that didn’t happen so as she was walking pass with 2 cups of clear liquid ( water or soda) I ask “ excuse me is there a certain reason that I was not offered a drink ?) her reply is that (“ you were sleeping “) I said (“ no I seen you when you stated I wasn’t “) her reply agin ( “ yes you were sleeping.. you were sleeping .. and ask me would I like something to drink as she extend her hand with the cup off her tray “ ( I said no thank you ) ... The Racism behavior has to stop it really do.. this behavior is unacceptable ...what if other passengers pick up off this negative energy and thinks it’s ok because she did it .. Flight # 1768 *Boarding was GREAT A+ *Seating A *Over head storage A+ * Departure was A+ And then you have the service at a F With all that southwest do to make your experience GREAT .. The flight attendant exhibit behaviors like this !!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3353,I'd rather pay double than deal with crooks,"Traveling with 5 little children is stressful enough. While being corralled onto the plane they grabs 2 of our kids bags and stated that they were too large and wouldn't let us proceed until paying an additional $200. Keep in mind we have flown a Bunch of times on frontier with these same bags without an issue. As you can see in the picture, tbags fit fine under the seat. With an inpatient crowd behind me I wasn't In a position to argue with them. Won't EVER be flying with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
3354,THEIVES ,These people rebooked my flight without my permission to a flight that delayed my trip by five hours. Furthermore they LOST MY BAGS and have done nothing to resolve the issue. I still have not received my bags nor compensation for ruining my trip and the many inconveniences that came along with their mishandling.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3355,Great airline,"Flight was on time, Staff was courteous and efficient, attentive. Older patrons where assisted, all patrons were assisted with overhead luggage. Plane was clean, not smelly. No charge for 1pc of luggage checked",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
3356,Any other airline,The attendants on the connecting flight were horrible. Kept going over the speaker telling everyone to hurry up exact words were “it’s only an hour flight suck it up find a seat”. When someone was allowed in with a bag bigger than what should have been my husband had his backpack thrown at him and told to put in front of him to make room for her bag. They moved two bags out to get hers instead of taking extra time to check it. We will never fly this airline again.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3357,Satisfied passenger with Avianca,"I flew Business class from LAX to El Salvador, then Economy for the 45-min flight to MGA. Same for return flight. Flight attendants are very friendly & courteous, even in Economy. They seem to like their work. Flight departed on time. Plane was clean. I like their schedule & layover was only 1 hr. compared to other airlines, whose layover is 2.5-3 hrs. Snacks & meals are included in Economy &, of course, Business. Business has better meals plus dessert & liquor or liqueur. Business may also have a small gift bag with toiletries.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3358,WORST AIRLINES EVER,"Thankfully never got on one of their airplanes and it only cost 60 $. Booked flight it was almost imediately changed to flight with 8 hr layover in Vegas. As i was going to be doing a lot of traveling in near future decided to cancel and rebook later ( i used american for that flight way better airline ). Went to rebook new flight got to part where they wanted code was told code was expired. Wtf ? How can code be expired before original flight. Went online eventually placed on hold on online chat , again WTF ?. Was told 20 minutes after 30 gave up. DO NOT TRY TO SAVE A COUPLE OF DOLLARS. Thats it you have been warned . I have already heard about what its like on their planes. Good luck",SpiritAir,trip_advisor,['Responsiveness']
3359,a Return trip to Singapore over Dubai,"Glasgow leg to dubai was on the traditional 777 but the next leg was the airbus 380. Lovely arrangement and spacious Bar at the rear of the cabin great for a long journey. Food was as usual ""first class"" if you'll excuse the pun. as one would expect on such a large plane the flight was really smooth and even though we left late, we arrived on time at Changi. Both outbound and return flights were really good, puting a lot of others to shame. My only compaint (being a bit heavy) it was a little tight getting into and out of the PODs.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3360,Excellent flight,"Excellent flight, it had entertainment. Loved the seats and space. The entertainment had music, movies, tv shows and games, Thank you, I needed this entertainment to stress out my fear of flying. It was a smooth ride.",JetBlue,trip_advisor,['Tangibles']
3361,Help! Trying to sign up for the new silver status offer but I keep getting an error code,URL: URL Thumbnail: URL Images: 	 URL,FrontierAirlines,reddit,['NA']
3362,JetBlue vacations do not stand by product,Be aware that everything is not as it seems! Booked through JetBlue vacations for 5 days in Punta Cana at Marriott royalton all inclusive 3 rooms. Requested 2rooms with double beds. Day 3 after 12 trips to front desk Marriott still not done after many promises Even worse they express reservation free for different restaurants Not true Did what they said. Be there for 6 pm when open worst case get on wait list Told booked for the night at every restaurant for night We had every one go to a different restaurant If you pay $95 per person per night extra for Diamond Club (There are 5 of us.)Your butler can make reservations! Also say bottled water available everywhere Not true they say no when asked Do not book jet blue vacations They did not help at all,JetBlue,trip_advisor,['Responsiveness']
3363,SPIRIT SUCKS THEY CANCLED MY FLIGHT,"""My disappointment is immeasurable and my day is ruined."" is the best quote to represent my flight, apart for the day part, this is the entire summer. I was very exited for my trip to Puerto Rico, and we were packing the day before the flight, when we got an email stating that our flight was CANCELED, and they didn't give us any sort of reason! Our vacation was vastly shortened to the point where we didn't even get settled into our hotel room before we had to go. We lost $300, which is funny because that was the price of the whole fricking flight. Terrible airline, pay the extra $50 for a better one, this is not worth it even with the cheap price.",SpiritAir,trip_advisor,['Reliability']
3364,The most unreeliable airlines ever!,Flight canceled 3 times after booking and then crazy company centric policies that require you to stick with them or lose ar lose your money.They are not worth their 'cheap fairs' becauae of the frustration that comes with trying to reschedule only to find out later they canceled the flight again.Save the aggravation and choose another airline.,FrontierAirlines,trip_advisor,['Reliability']
3365,"Delta, my favorite",I guess it is nothing and it is everything. You can not put your finger on it but you know you like it better than all the other. That is my experience with Delta. This specific flight is extremely convenient because of the time frame.,Delta,trip_advisor,['NA']
3366,Fly the Surly Skies,"I stopped flying United about 16 years ago b/c of how awful they'd become. I made the mistake of booking with them this summer. From booking to the final act of picking up misplaced luggage, every part of the experience was bad. Booking: they changed the flight 3 times and charged me to change; also, paying for that and luggage on their website is a sshhtshow. Terrible UX. TSA at Logan: the agents were actually yelling at us who were waiting in a line snaking to the outside (where there was no sky cap and the line to just drop off your checked baggage was 50 deep) claiming ""The reason this is taking so long in b/c you all have water in your bags."" I took a tray to put my computer in, and the TSA dude grabbed it out of my hands, then yelled at me when I put the computer in a bin w/ shoes saying ""you need a separate container for laptops."" No shhhtt. The plane only had charging outlets in rows 21 and higher. (?) The flight crew was noticeably miserable. I get it. Flying sucks now. But United can't even reach the lowest of bars. Upon arrival at DEN, no gate avail. Luggage took 20 minutes to start trickling out. Ours was missing. After 40 minutes, I asked desk what to do; it had been misplaced and was all the way across the terminal. My husband waited in the cell phone lot for over an hour and a half from the time we texted 'landed' to when he picked us up outside. NEVER AGAIN.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3367,A decent airline,This is a decent airline with nice service. The flight attendants were friendly and helpful and the food was alright for airline food. It was a good experience.,AirCanada,trip_advisor,['Assurance']
3368,Very Late- smelly-crowded- NO food,We left 100 minutes late- ( Terrible ) FOOD-My wife and I ordered a Vegetarian meal- it was not there - we therefore did not get a meal !!! COMFORT -The seats are fairly comfortable with a decent incline and ok legroom. However there was a bad smell in the cabin. ENTERTAINMENT - a good range of films to choose from - but the headsets are not good- they let in a lot of outside noise- CREW-They seemed OK - not overly friendly !,Emirates,trip_advisor,"['Reliability', 'Tangibles', 'Responsiveness']"
3369,FRONTIER PURPOSEFULLY MAKES YOU MISS YOUR FLIGHT,BEWARE!!! DO NOT FLY FRONTIER. This information has been confirmed by a Frontier Employee. They are sending out fake text message updates to purposefully make people miss their flights. My Flight to Montego Bay was booked for Nov 17th at 10am. I reviewed multiple text updates saying my flight was delayed by 2 hours. When I went to check in I was told my plane left already. I asked the desk clerk why I was receiving delay updates even though it was not delayed and I was told “Frontier purposefully sends out messages to get people to miss their flights so they have no choice to rebook for $99 a person”. Save your time and your money and fly with another airline. Spirit is even a better option.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3370,Lazy and rude staff,"I have flown with United Airlines all over the world, but the Nashville ground crews and support staff were the absolute worst I have ever dealt with. They were rude when asking them basic questions. Our flight was delayed, but instead of having things done in advance before take off, they chose to not do anything but stand around outside and bs. After being delayed for 6 hours due to de-icing, we were finally able to board. Just before being pushed out for taxi, we were notified that again, THE GROUND CREW, had not loaded any of the checked baggage into the plane yet. They had ample time and availability to do so and chose to be lazy instead of productive. United Airlines, thank you for many years of safe travel but I will not be traveling with you again. You can thank your ground crew and support staff.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3371,Flying Premium on UNited from Newark to Israel,"The bathrooms were filthy. The seat was very comfortable, much more so than my husbands which was in economy plus. A found the flight crew invisible at best and when there rude. Flying premium one is supposed to get and upgraded meal and drinks. I was served an economy meal which I found totally uneatable (I only eat kosher and usually the kosher meals while not gourmet are ok). I find the meals out of the US usually far worse than the meals out of Israel. Have you guys thought of getting a cooking lesson from Turkish airlines (another Star Alliance airline) or Swiss (there you even get a closed bottle of kosher wine).",United,trip_advisor,"['Tangibles', 'Responsiveness']"
3372,Does anyone remember when Frontier had TVs on board?,URL: URL Thumbnail: URL Images: 	 URL,FrontierAirlines,reddit,['Responsiveness']
3373,"A little bumpy going, smooth coming home","As usual Southwest is number one in my books for flying. The stewardess and stewards are always exceptional. They are always friendly and accomodating. My friend had never flown so I mentioned as we boarded and the young lady asked if she wanted to meet the pilot in the cockpit? She was so excited and had her pic taken with him. Due to weather we had a bumpy trip down to Orlando but smooth take off and landing. Coming back we had a female pilot and male pilot. The take off and landing along with the entire flight was smooth. Skies were beautiful, we took of in FL at 75 degrees and landed in Baltimore at 35 degrees!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
3374,Excellent flight & no change fee charged,"Certainly the best airline in North America. Cabin crew were very friendly and helpful. In-flight entertainment was very good; I watched two movies which came out this year and listened to an excellent audio-book. Breakfast could be improved, but it is as good as the best of any other. I find the omelettes are not that tasty. I had purchased a discounted ticket, and was not charged a change fee for returning a day early.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
3375,Normaler Inlandsflug,Problemloses Einchecken. Wir hatten ausreichend gute Beinfreiheit. Das Personal war freundlich. Für einen kurzen Flug okay.,Avianca,trip_advisor,['Responsiveness']
3376,Will mostly use this airline,The baggage is free for two bags. Always check to make sure the cheaper rates are worth it if you have to check bags. SW is a no nonsense airline that is perfectly fine and comfortable to fly.,SouthWest,trip_advisor,['Tangibles']
3377,Frontier not enabling check-in = canceling our flight,"Neither the Frontier app nor website would allow me to check-in 12 hours prior to departure. I assumed the site was down (which is typical as I fly Frontier monthly). Once in airport, the site would still not allow me to check in so we went to Frontier counter and stood in line to have our boarding passes printed. We ran to gate and arrived on time to board. We were told that we wouldn’t be able to take this flight, nor be refunded dur to our late check-in. Frontier offered a flight 12 hours later. We had a meeting we couldn’t miss and had to forgo the price we paid for our flight and rebooked in only 2minutes with Southwest for triple the price. It certainly was a shady experience with Frontier, possibly illegal. Never will my family of 5 fly Frontier again. You get what you pay for.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3378,Above and beyond excellent service,"Excellent customer service! My flight from the Bahamas came in early, and I was scheduled to wait three hours in Boston. I noticed another fight to Raleigh-Durham that was slightly delayed. I inquired if I could be switched to this earlier flight--to arrive at 7:30 instead of 10:30. Although I did not have a flexible ticket, a supervisor made the switch. I was able to reach my hotel by 8pm, which gave me enough time to switch rooms and stop at a Target for some supplies. THANK YOU Delta for going above and beyond to help me out.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
3379,Cheap but make sure you can adjust plans,You get what you pay for here. Frontier only has one flight out of DTW for most legs and they tend to adjust the gate times. You never know if you might get bumped up or back by an hour or two so be prepared! No frills so bring food and buy drink after security if you want anything. Flight attendants are nice and helpful at least.,FrontierAirlines,trip_advisor,['Responsiveness']
3380,One first-class leg and 3 comfort plus legs,"Our travel included 2 legs in each direction (coming and returning home) and we booked comfort plus for 3 of those legs. The first leg departed at 6 am and no breakfast options existed outside of the flight (for us). So, we splurged for first class on this short 3-hour flight to Atlanta's airport for the connecting flight. For us, this flight offered the opportunity to eat breakfast before arriving at noon in Atlanta and waiting for the connecting flight. Delta's food service was excellent (in first class) but in the rest of the plane, they got crackers and cheese. Delta has a well-deserved reputation for being one of the best U.S. based airlines. Three of our flights took off on time but there was a 2-hour delay on the last leg coming home due to turbulent weather across America's heartland; only one tunnel through the flight paths remained available for all flights to share. Better safe than sorry. I am not entirely certain I would go out of my way to fly Delta in the future. We've had really nice experiences on other airlines that compare favorably to Delta.",Delta,trip_advisor,['Reliability']
3381,Absolutely terrible - would recommend spirit over JetBlue,"Absolutely terrible experiences over the last few weeks. Checking bags and no staff around for 45 mins. Waiting for bags for over an hour after landing. And when I just boarded I wasn’t assigned a seat. I was told I could take a seat near the exit near the front - then after getting everything stowed away and the doors had closed, they forced me to move all the way to the back to a middle seat, even though nobody else was boarding. Why not just allow me to stay there? “People pay $100 for those seats” that’s what they said. But nobody is sitting there??? It hurts nobody if I sit there. This is not an organization that cares about your experience as a customer. Never flying this airline again. Honestly might even fly spirit over JetBlue.",JetBlue,trip_advisor,['Responsiveness']
3382,Flying Spirit was a Pleasant Experience!,Spirit has come a long way baby ! Everything on these flights were perfect ! Will definitely fly Spirit in the future !,SpiritAir,trip_advisor,['Responsiveness']
3383,Embarrassing,"Its kinda embarrassing at this point to say this but we have flown this flight last three years because of the connection given to us through united mileageplus and all three times, we have had delayed baggage. The flight is operated by Sky regional, not sure if they anything to do with it or not. Last year it took Aircanada one month to get the bag back to us. The delayed/lost baggage department is absolutely useless and have to idea what they are doing.",AirCanada,trip_advisor,['Reliability']
3384,Your flight is canceled. JOKING!?!,"Waited over 3hrs. Flight from Philly to Ft.Lauderdal was rescheduled from 5pm to 8pm. At 8:20pm, gate agent announces over PA that the flight is canceled. Well its a fully packed flight so crowded gate area. We were to the back, and everyone started yelling and booing ( it's a Philly thing lol). We moved back further and immediately start booking a red-eye for next day w a different airline. Lots more being said but who cares, time to figure that out later w refunds etc We see a line forming, figure its vouchers or similar. About 20 mins after announcement I realized people were BOARDING. I went up to ask the agent what was up and she said flight is not canceled so we board cancel our other booking. As we're boarding we realize, it had been a JOKE!?! The gate agent thought it would be FUNNY to tell 75 tired frustrated people that their plans were screwed! Confirmed this talking to other passengers. We finally landed at 1am but car rentals were closed, no hotels had availability, slept in a Denny's booth until rental opened. Delays aren't always the airline but are also NOT A JOKE!! Follow up Return Flight: We arrive 2 hrs early and are told our flight is canceled. Fortunately, there's a flight out of West Palm that we barely catch after a $100 high-speed Uber ride. While riding, I checked my emails: at 5:30pm, I got a $100 voucher on a future flight and an apology with no mention of WHY. At 7pm I had received the cancelation notice, 1.5 hrs after I was given the voucher!?! As I was driving back from the Keys at the time, I wasn't watching my email. The good news, the flight from West Palm was remarkably smooth. But future flight? Uhh, who is going to book with a company that uses their own screw-ups as a tool to drive more business? How about waiving some of my baggage fees?",FrontierAirlines,reddit,['Responsiveness']
3385,Short and very nice MDE-CTG,"This was our first experience with this company and I have to say , I was impressed with the services received on board . Even though the flight was about one hour long , we were served refreshment and entertainment was available . The flight attendants were very courteous and available , The seats were comfortable and the flight was smooth . The plane was an Airbus 318 that I do not remember having flown on ! The only minus : the departure was delayed even though the plane had been standing at the gate for a bit more than one hour . When I enquired for the reason of the delay , I was answered that they were waiting for a crew member !!!",Avianca,trip_advisor,['Responsiveness']
3386,Wish I could give a 0,Here is all I will say. Do not under any circumstances trust this airline. I have booked with them 3 separate times over 5 years and each time my flight has been cancelled. Not worth the heartache.,SpiritAir,trip_advisor,['Reliability']
3387,Lost faith and trust in Emirates,"Booked and paid for First Class, but without sufficient warning aircraft was changed and no First Class Available. Notification by e-mail, no offer of compensation or suggestion as to a solution, simply downgraded to Business Class. They had my cash, so didn’t care about the implications. Arrogance, pure arrogance, just shows how little customer satisfaction and service is taken into consideration. It’s irrelevant what the small print says, a customer is entitled to what they paid for. Emirates have certainly gone down in my estimation. Pity, they used to be my default choice. Inconvenient change of routing, additional cost etc, but have I heard from Emirates.........not a chance.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3388,Great comfortable flight from Washington DC to Dubai.,"Loved the airline and its international crew. Very accommodating and friendly. Getting on the flight was smooth and painless. Getting off was just as smooth. Getting through to your flight in Dubai was a bit strange. A hand and technologies swab as well as a wand. For an extremely sophisticated airport, that felt primitive.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
3389,I love Allegiant,For the price you can't get any better than Allegiant Airlines. The flight attendants are friendly and wonderful and the airport staff at both Knoxville and Punta Gorda are great.,Allegiant,trip_advisor,['Assurance']
3390,Kids first plane trip two girls 9 and 10,Great flight staff pilot spoke to my daughter's and made them feel big I will definitely recommend Spirit airlines to friends and family,SpiritAir,trip_advisor,['Assurance']
3391,Another disappointment with Air Canada,"Flew out with WESTJET , everything went smoothly and the four of us were so happy. Returning with Air Canada and already a gong show!! All of our seats are middle seats far apart from each other. The air Canada rep before security said that is was strange to have all of our seats so far apart when all booked under the same itinerary and to talk to the people at our gate. The lady at the gate says it happens all of the time on air Canada and other people that book direct, or pay more to select seats will bump us and this is what happens. The plane is delayed because the first officer is delayed on his flight and now we likely won’t make our connecting final flight to Victoria. All of these things sometimes can happen, I get that, but this is the third time (in the last 3 trips) that we have had a bad time with Air Canada. Definitely will NOT be booking with them again.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
3392,Worst flight ever,"There was a problem and another problem with the return flight. Going out from DC to Newark, my flight was canceled and rescheduled to another flight. Coming home, there were French Airlines strikes and maintenance problems. So far, I have been delayed 2 hours sitting on the Milan tarmac.",United,trip_advisor,['Reliability']
3393,Stranded at airport 👎,"Spirit airlines will leave you at the airport, stranded will not compensate for hotel voucher even when traveling with little children. They will not attempt to get you to your destination but rather leave you at the airport to fend for yourself. Yesterday me and my 9-year-old son were traveling from Miami to Orange county California, the flight from Miami with a layover in Las Vegas was an hour and a half late. The second leg of the journey was a flight from Las Vegas to Orange county airport. The airline rebooked us for a flight the following day in the morning which would require us to find our own hotel which on a Friday night in Las Vegas is nearly impossible or spend the night at the airport with a scared and frightened 9-year-old. After talking with the ticketing agent they really could have cared less and only offered a small partial refund on the Las Vegas to Orange county portion of the trip. Unfortunately this airline is not required by the FAA to do anything for its customers and it will not, because it is trying to save a dime. The agents either on the phone or at the counter will do nothing to make things right. I hope others learn from this experience and do not fly with Spirit airlines as they will leave you high and dry in the event you are late because of their issues and will do nothing for the customer. Buyer beware.",SpiritAir,trip_advisor,['Responsiveness']
3394,Fly the Sky,Simple flying at reasonable rates. Two travel bags checked for free. Customer service online or by phone willing to help your every quetion. Having their Chase credit card accrues points for further trip discounts or other items of choice like gift cards. Early boarding fee cheap to get that seat choice. Staff service on planes excellent. Try it and may become your favorite way to travel.,SouthWest,trip_advisor,['Responsiveness']
3395,"Always pleasant, good leg room","Plenty of leg room, just wish the seats were a bit wider, but that's my issue! Upon boarding I requested a belt extender and was promptly given one with no judgement stares.",JetBlue,trip_advisor,['Tangibles']
3396,Please book any other airline!!,"If you value your time, money, and actually want to take your trip you booked exactly how you booked it then PLEASE go somewhere else. This airline is lower than trash. Nothing but delays, cancelations, and flight changes, on top of already not offering free carry ons or complementary drinks.",FrontierAirlines,trip_advisor,['Responsiveness']
3397,Spirit delays,Flight delayed for 2 hours. No notification. Worst experience. Never again to spirit. Delays kept extending more than 2 hours.,SpiritAir,trip_advisor,['Reliability']
3398,Tristeza de ver uma das melhores companhias aéreas no Brasil ruindo,"Eu voava frequentemente com a Avianca no trajeto Floripa - São Paulo. Conforto era sem igual: voo suave, espaço abundante, entretenimento e serviço de bordo satisfatórios. Como já mencionou outro usuário, o que é bom, acaba logo.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
3399,Cheerful service in Bad Weather,"We flew home from South America via Bogota and Toronto to Calgary just as Toronto was gripped by a relentless polar vortex. Toronto airport was dealing with unusual cold and we had many delays. We arrived on time but sat on the tarmac for an hour and a half because the gate was frozen up. Lots of other people on our flight were hoping to make connections too. Air Canada kept us up to date with announcements and rescheduling. After disembarking, we found the whole airport was filled with people waiting. Our plane load of passengers were all rescheduled without standing in the long long lines. Our flight to Calgary was delayed by hours, but regular announcements and a cheerful attitude of ""we are all in this together"" from the staff made the best of the situation. In a stressful situation, we appreciated honest and cheerful updates. And we appreciated the rescheduling was all handled well by the staff rather than by us!",AirCanada,trip_advisor,['Responsiveness']
3400,Direct Flight with No Frills,"This was my first time on this airline. The positives: Direct flight. Get to your destination in the shortest time available. Plane was nice and roomier than other airlines. The negatives: You pay for everything ! Unless you are ok with the back of the plane, you will pay for your seat. Only 40 lbs. for a checked bag and more expensive than other airlines. You also pay for a carry-on. The only bag free is the one that fits under the seat. You will also pay for water, other drinks, peanuts etc. No movies. Make sure you are at the gate at least an hour ahead. My departing flight left the gate 10 minutes early and my returning flight left the gate 15 minutes early. Both flights were not full.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
3401,Avianca es la peor aerolínea!,"Avianca es la peor aerolínea! Ahora que hay más opciones para El Salvador no voy a viajar por Avianca. Este comentario lo estoy haciendo por un problema reciente con esta compañía. Sin embargo, por favor sepan que todos mis familiares que han viajado con Avianca han tenido problemas con ellos. Por ejemplo, el año pasado mi esposo compro un vuelo de negocios pero una vez en el avión lo sentaron en la última fila de economía. Cuando llámanos Avianca para pedir un crédito, ello no los pudieron ayudar. Casi esto paso esta vez. Por error, puse el apellido de mi hijo mal. Desde el principio del ano he llamado para cambiar este nombre y ellos no me han podido ayudar. Al fin decide cancelar el vuelo ya que me ha causado mucha ansiada. Cuando les llame para cancelar, ellos me dijeron que no podían cancelar por teléfono si no que tenía que hacerlo por línea ya que requería mucha información “personal”. Sin embargo, cuando uno llama para comprar un boleto no hay ningún problema con compartir el número de tarjeta, fecha de nacimiento y nombre. NO VIAJEN CON AVIANCA!",Avianca,trip_advisor,['NA']
3402,Got us home,Staff was polite but no help when putting luggage away when we had no space cause all the compartments we're full. The food was terrible and I almost threw up after having a bite of the mashed potatoes(if you can even call them that) and there was no options on the food so it was vegetarian or nothing and even that tastes bad. Had to make due with the bread until we landed. Icecream was good tho so there's that I guess 🤷🏽‍♂️,AirCanada,trip_advisor,['Tangibles']
3403,TERRIBLE,"We will NEVER fly Frontier again! We arrived at the airport 2.5 hours early, to find a 75 min wait to check two bags, and we had already done it all online, we just needed the paper luggage tags. Slow lines, rude attendants, then they put the wrong gate on our online boarding pass (in the app) and we missed our flight by 5 min 😡 due to their mismanagement and loooong waits. We ended up waiting in the airport for 13 hours to catch another flight with 3 children. They don’t care, and the workers all hate their job. They are short handed and need to get this figured out!",FrontierAirlines,trip_advisor,['Responsiveness']
3404,Different feedback depening on international or national,"As I cannot put on multiple reviews I have put my feedback in one for both their International and National services Used Avianca to fly to Colmbia from Heathrow and return The outbound flight was on time, the return was almost an hour late arriving The food was mediocre at best, not very hot and no taste. two meals served in 11.15hr flight The drinks service was poor with limited choice . During the flight the crew were very poor at providing water (night flights both ways) or any other snacks for those not sleeping and no alcohol was provided other than with the main meal I was in a window seat and when passing water over 2 sleeping passengers on at least 2 occasions the crew spilt water on them The crew were not very polite or helpful, they crammed the overhead lockers with hand luggage with no respect for passengers belongings, during the flight they were only seen with the meal service and were sleeping in the rear curtained off area. The toilets were also not checked during the flight and the rear toilets (right next to the crew) were disgusting within about 5 hours. They gave very little updates when asked over the delay on the return flight The films were not the most recent and the displays were not easy to view. On a positive note the plane was modern and the seats comfortable with slightly more room than usual economy seats. I also used Avianca for 5 internal flights, these were much better organised. If they werent on time the pilots made up for time during the flight. The drinks service was a bit hit and miss depending on where you sat as to whether you got offered coffee or even water. I suggest they just offer water on a flight of 1 hour so everyone will get some refreshment. Crew seemed much happier and friendly on these flights, the only shame was that announcements were only in Spanish",Avianca,trip_advisor,['Responsiveness']
3405,Worst Airline.,"Flight was delayed, then delayed again and then again. I could have literally driven and been at my destination the time I finally got there. On the way back I was at airport than they cancelled the flight all together???WTF??? So then I had to stress out to find another airline to get me back home so I can work on Monday. Frontier sucks! Worst Airline out there! U get what u pay for. Planes are dirty, no legroom and seats are worn out and not comfortable! I do not recommend this airline no matter how cheap the flight is! Trust me u will thank me later!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3406,Customer Service is what you would expect from a low cost - low value airline,My advice is to avoid this airline - you may save a few dollars but it will cost you in the end. They moved my flight outside the range to make my connection - when i canceled the flight to rebook my entire trip - i was hit with a cancelation fee and a flight credit that i will never use ... this is a garbage airline. Note: I am a patient and seasoned traveler as I am a 1K with united,FrontierAirlines,trip_advisor,['Responsiveness']
3407,Excellent way to fly when traveling long distance,"We went to Australia with Air Canada from Toronto to Sydney Australia on the evening of Dec 25th, 2018 at 8pm on a non-stop flight of 14 hours + 1.5 hour (refuel in Vancouver) = 15.5 hours. There was one stop to refuel where everyone had to get off to a designated area of the airport with washroom facilities, duty free shop and native art pieces on display. During our flight for this brief stop, we did not have to take our carry-ons or belongings. Passengers was not allowed to leave this designated area and it was a good opportunity to refresh. If coming from Ontario, the meals included were one dinner, one breakfast, one lunch and many snacks was good; but the one big snack was great as they had Freshii. The movies and TV series options are recent. The economy seats, pillow and blanket made the long flights comfortable. The washroom was clean. The best experience was the flight attendants, the pilots, the check-in representative, and specifically the mobility assistance program. We arrived in Sydney late morning of Dec 27th, 2018. On our back from Brisbane Australia to Toronto on Jan 6th, 2019 all of the above was again repeated. Tip: I would recommend that you have a letter from the doctor to specify that you indeed require a mobility assistance. Fortunately, I had in my phone at the time of check-in and was able to show the document to the check-in personnel. I would highly recommend Air Canada.",AirCanada,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
3408,Always reliable,"As always , if you don't mind not having assigned seats, this is the best airline. My wife and I have used it on several occasions and have never been disappointed. We like the fact that you have the 2 free bags and for us that's a big plus. I personally don't like to carry anything around so, check in the bags and done. The crew on both our flights were fantastic. they put on a show while giving the safety instructions prior to take off and that always lightens up the mood, specially since both flights were packed. On our return trip we forgot to check-in in advance so we paid the $40 per person for early boarding, which bumped is from C-50's to A-6 I think I can only say good things about Southwest from all my experiences.",SouthWest,trip_advisor,['Responsiveness']
3409,good flight to europe,"Flight was delayed out of DC not sure why so we were late getting into Montreal and then there was no gate for us so we waited on the ramp. we got off the flight and were told we need to run to the other gate on the other side of the terminal to try and make our flight to Rome. In other situations like this we have encountered in the past the airline had a cart waiting to drive us to the other gate. After running, literally thought the airport we made it. The flight was late getting off the ground so we were a little late getting into Rome. Caused us to miss our pre- arranged ride and we had to get a taxi t the city, expensive.",AirCanada,trip_advisor,['Responsiveness']
3410,"Good flights, especially the 787 leg.  Poor service at Medford check-in.","We flew Medford-San Francisco-Newark with United on 25 August. SFO-EWR in a 787 was a great trip. Ground team, flight attendants, food, seating comfort, lavatory access all were quite good. However, checking in a Medford was a bad experience. United says show up two hours early - a real pain for an 0630 flight. However, what was really bad was United's understaffing of check-in. One clerk only. Absolutely no way to bypass customers that took excessive time - and there were two of them ahead of us. (One had to re-pack multiple suitcases because they were slightly overweight - the rest of us had to wait!) The line was at a standstill until the second clerk arrived about a half-hour later. Shameful.",United,trip_advisor,['Responsiveness']
3411,Rough trip,"The flight was full, it was spring break week. It was super turbulent, seat belt lights never turned off. Flight attendants had to stay seated- one kept getting on the mike telling jokes, he made the flight more bearable.",SouthWest,trip_advisor,['Responsiveness']
3412,Premium economy direct to India from yvr,"Although 14 1/2 hours was long, the seats were very comfortable; the food was more than adequate; and the movie selection was varied enough for everyone’s taste. I especially liked not having to switch planes and waste time in another airport! Everyone got pillows and a blanket, headphones, and a toothbrush and paste for our comfort. The service was very good. All in all and excellent flight.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
3413,nice flight,"I always fly southwest when I can. the people are very nice and work very hard to make your flight a good experience,",SouthWest,trip_advisor,['NA']
3414,Frontier policy on booking other airlines,"So long story short, flight was delayed 24 hours because of late arriving aircraft, then crew time out. At an outstation and the reps have no clue what to do. Ended up booking my own hotel. Now the next day they are still delaying us more and I have no connection when I get to DEN. Chat rep says they don't book on other airlines. What is other's experience on Frontier rebooking on other airlines?",FrontierAirlines,reddit,['Responsiveness']
3415,Even economy is dreamy!,"This airline left me so impressed. First, it's clean and the team members are well-groomed and extremely accommodating. Second, it's very affordable and, the airline does not skimp out in economy. There is an individual entertainment console in each chair!",Avianca,trip_advisor,['Tangibles']
3416,Liars,"They are absolutely liars! They said I could use my credit for a flight as long as I booked before the expiration. Then, they said that wasn’t true. The same information that they told me. And the worst part is the texts are all in the thread that they can read. Therefore they know that they are not telling the truth. Every time you try to contact them they are experiencing a high number of people. They also said that I canceled the trip. Our trip was supposed to leave March 25. Airports were not even operating due to Covid. I received an email saying do not come to the airport, you can situate your credit at later date. Then the online texting agent said that I canceled it. I am beyond fed up. Also I have been flying with them since I was little. Seems like I learned my lesson.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3417,Don’t fly this airline,"Jet Blue’s reign is over. Absolutely need to step it up. Horrible trip started by not being able to check in from the app or online. Tried for hours, finally got checked in. From there: - You need to pay to bring a carry on…. What? How is that competitive with other airlines? - Flight was delayed and never updated - TV’s are basically non-existent. Their planes are old and need to be upgraded - sat on the tarmac for 45 minutes post landing waiting to be towed to the door because the walk way was broken - luggage took another 30 minutes to get to us. They could not get the baggage claim number right. Overall, I’m hugely disappointed in this airline. What a fall from grace.",JetBlue,trip_advisor,['Responsiveness']
3418,Bad customer service,Worst airline to work with. They don’t even have customer support you can talk to. They also gave me a wrong phone number to call when I did get someone and the other number they hung up on me.,FrontierAirlines,trip_advisor,['Responsiveness']
3419,Horrible service,Over 40 min line just to drop bags after already checking in online. Now waiting 30 mins past boarding time with zero notification of why we are delayed or what’s happening. Garbage customer service. Will happily pay more to fly a different airline next time.,FrontierAirlines,trip_advisor,['Responsiveness']
3420,Shredding my JetBlue Rewards card,"I showed up three hours early for a 4 pm flight. Due to weather delays in Boston, the flight was delayed to approx. 830 pm. I spoke with the gate agent and he kindly offered to move me to another flight. About an hour after this switch, the new flight was pushed to two hours later than the original flight. I asked the agent if I could move back to my other flight but, of course, it was now full. Then began the hourly texts stating that the new flight was further delayed. When the new flight was pushed to a 1 AM departure time, I asked if I could get a hotel voucher. The answer was a snappy ""no."" And because the flight is not cancelled, the stupid flight insurance they sold me is useless. I was told they would gladly cover meals, but all the restaurants in the gate are closed. JetBlue used to treat their customers better than this. I'm looking elsewhere.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3421,Fabulous Flight,"We departed on time - we upgraded at the airport to business class, great thing to do. We enjoyed use of the lounge at Heathrow Airport and then boarded easily. The seats were comfortable and perfect for a night flight - slept all night! Breakfast was adequate. Arrived in Bogotá feeling fresh - unfortunately the onwards flight with Avianca to Santa Marta was delayed for 2 hours :(. Would defiantly use Avianca again to travel from Heathrow.",Avianca,trip_advisor,['Reliability']
3422,Awful fees. $400 for my wife and I to switch our honeymoon flight.,"My wife and I had to pay $830 total ($400 in fees and $430 in fare changes) to change our flight. Not to mention that travel insurance was purchased and the original flight was swapped with a lengthy layover. We understand that fares change, but this was a large expense to start our marriage and soured a generous honeymoon gift. Customer service was apathetic as could be. Cookies and entertainment in flight don't warrant the difference in flight.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
3423,Europe -&gt; Montreal -&gt; New York with 1:10 hr layover in Canada. Will I make it ?,"According to [ URL 1:10 hr is the lowest possible connection time. However, I wasn't aware that I have to go through US customer pre-clearance before boarding a flight to the US. I will have carry-on luggage only of course. Lots of people claim on internet that even 90min is too little time. What's your experience ? I am holding an EU passport and I am will be traveling with ESTA and eTA, but I think I am not eligible for the Mobile Passport Control, since it's only for **returning** travelers and I've got a new passport recently.",AirCanada,reddit,['Responsiveness']
3424,F**k this airline,I’m not one to hope that a company goes bankrupt but I hope that frontier goes down in flames and out of business. I hope everybody from the CEO to the flight attendants lose their jobs and are shamed for working at such a garbage airline. Again f**k this airline and the mother of whoever invented it.,FrontierAirlines,trip_advisor,"['Assurance', 'Empathy']"
3425,First Leg to SFO,"There was weather in the area and my connecting flight was delayed. When a colleague asked upon arriving, the gate attendant immediately transferred his reservation to an earlier flight without charge. When I tried to do the same thing I was told the delay was less than an hour so I could not change the reservation without charge. One sad note, some folks had very close connections to later flights. The attendants pointed them out to the other passengers and made it clear to let them pass so they might leave first. Of course when we land and the fasten seat belt sign goes off everyone jumps into the aisle as if the plane is on freakin' fire, stranding those folks who needed to make their connections.",United,trip_advisor,['Responsiveness']
3426,Want to be late and aggregated…,"Terrible airline. At LGA, the TSA folks gave priority to Spirit and held back Frontier passengers. This created a major delay in getting to gate. All seem to have been orchestrated since Frontier had announced that it had over booked the flight. This happened to us flying out of Buffalo not long ago. Save your $$ and aggravations, find a different airline. Frontier sucks!",FrontierAirlines,trip_advisor,['Responsiveness']
3427,I will never use United again,"I’ve never used United before. I fly quite often throughout the year for business and travel. Normally I’ve just used American however United had the best connecting flights for us to get to a wedding. My wife and I arrived an hour before the flight was set to leave. We waited in line to get checked in. The lady representing United was being a bit obnoxious and unbearable to the customers in front of us. When it was my turn to check in, she remained just as obnoxiously mean as she was with the previous customers. Then she told me I had missed my flight. I said that’s not possible and I showed her that the plane leaves in 45 minutes. We can get through bag check and be at the gate before the plane even starts boarding. She says, sorry you’re too late. You missed the flight. I need to get to a wedding so of course I’m adamant that we are good. She needs to let us through but instead she immediately changed my flight for something later in the day and handed me the tickets. Don’t miss this flight she said. I can’t imagine how the management in United must treat people for the works to spread such poor service and negativity to the customers. I wouldn’t even take a United flight if it was free",United,trip_advisor,['Assurance']
3428,Southwest Then vs. Now (still best of the worst),"I fly primarily Southwest. I started this with the company I worked for in the 80's. I used to rate them higher than I do now, but for economy flights, I still prefer them. Like all of the airlines, they have struggled this Summer of 2019. Struggled to provide enough flights, flight times that are reasonably attractive, fares that are good. They also have trouble staying on time and are delayed more than they used too. They are now more likely to tease potential customers with a good rate, but provide it only once a day at a horrible hour (so common in the industry). This summer I feel fortunate that both of my flights to the Midwest were on time, including connectors. The free bags and other perks are a plus. Flight attendants are generally good natured...but seem less jolly and energetic than they were in the 1990-2010 era. Now it sometimes seems forced. I definitely recommend paying extra for early bird boarding to assure good seating options. SO Southwest...still best of the worst in this era of economy airline companies in my opinion.",SouthWest,trip_advisor,['Responsiveness']
3429,Worst flight I've ever had,"This was the absolute worst flight I've ever been on and I've been on some cheap budget airlines before. When I boarded the flight I was told after a few hours that my baggage didn't make it onto the flight as they needed more room for fuel, which I was disappointed to hear but prepared to be understanding about. I then received my lunch which was half frozen and didn't make a fuss about, when dinner/the snack came around I was excited as I hadn't been able to eat much of the first meal and this was also half frozen. When I pressed the flight attendant button, no one came so I had to wait for a while until someone passed by to flag them down and ask if there was another option for food, which I was told no I'd have to let the sandwich thaw out. I then attempted to get their attention via the flight attendant button again later in the flight to no avail for some water and had to get up to find someone to serve me. When I got off the flight I filled out the appropriate paperwork at the Air Canada desk leaving my address and all details so that I could have my baggage delivered the next morning as they said it would be on a flight from Sydney to Vancouver and I should receive it in 24 hours. By the next day at 5:30pm I had not received any word of where my baggage was so I called the number I was given and I was told that there was no record of my name or reference number and that they'd have to get me to fill out the same form over the phone with them to start the process of finding my bag and getting it to me. They said they had no idea where it was but to call back in 3-4 hours. I called back later to have them tell me again that there was no record of my baggage, so I persisted and they finally found my name on file. This person I spoke to the second time was very rude and treated me like I was stupid for the whole call. They finally told me that my bag would be delivered that evening (it was already 9 pm but I sat up and waited for the delivery that never came). The next morning I received a message saying that I could track my bag and that it could be delivered within 3 hours from Whistler area - I live in Mount Pleasant (20 mins away from the airport). 3 hours went down to 2 hours, my bag had apparently been assigned to a driver and I stayed home from work to sign for it. I logged back on the track my bag and the status had gone back to being not assigned to a driver at all. I gave the baggage number a call to have them tell me that it was back to the start and wasn't going to be delivered until between 3 pm and 7 pm. My baggage is still not here, I've missed work, called multiple times, had terrible service at every step of the way and will never fly Air Canada again.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
3430,How often are the Polaris Amenity kits changed?,"Curious as I got the therabody sling last yr, but curious if things have changed with summer travel.",UnitedAir,reddit,['Responsiveness']
3431,The Flight looks good and air hostess hospitality is not good.,"I Like inside the flight but, air hostess hospitality is not good. Let me tell my experience. She asked me anything to drink and I told any soda is fine. She replied to me, we have many soda and which soda you need specifically sir, also the tone she used really hurts. I thought might be that is the way they talk which I have never seen any flight. The second time, she came for a snack serving and she asked me, Do you need a snack and I told yes. She again asked me what snack you need specifically sir and I asked what are the snack you have. She told with bold tone, it is already announced in the flight sir, don't you hear and later she said, Chips, Pretzel etc. I told Chips.I am saying she is not doing the service to passenger instead just the duty.",JetBlue,trip_advisor,['Assurance']
3432,Sweet mother of God don't fly this airline,"Sigh. I knew flying Spirit was a risk but I didn't think it would be this godawful. Our route took us from MCI to Orlando to Pensacola. We made it to Orlando, but bad weather canceled our flight to Pensacola several times. We ended up stuck in the airport for 2 days. Because it was weather-related, Spirit did not offer us any food vouchers, compensation, nothing. We finally decided that having now lost out on two days of our vacation, we just wanted to cut our losses and fly back home. Spirit could not get us on a flight home for another 24 hours. So we asked if we could cancel our remaining flights, get a refund, and then book with another airline. The rep said yes and that she had canceled our flights and refunded us. Exhausted at this point, we booked a flight with United for early the next morning and spent the night at a hotel in the airport. The next day, while we were traveling home with United, I kept getting emails from Spirit about our canceled flights, like ""get ready for your flight,"" and ""buy more legroom."" I was confused because I thought our flights were canceled. Nope. I called Spirit customer service and found out that the rep had NOT actually canceled our flights and refunded us. When I asked for the new rep on the phone to do that please, she said that because all we experienced had been weather-related she could not cancel us unless we paid their like $150 cancellation fee. I explained that it seemed really wrong to me that they would expect me to pay that after I'd been told by one of their reps at the freaking airport that our stuff had already been canceled and refunded, but she did not care. She said that after I paid the fee, we would be refunded the remaining amount from our flights. Now, our flights were really cheap. Essentially, the math meant that we would be PAYING Spirit to cancel our flights. Obviously, I wasn't going to do that. At that point, I lost my cool a bit and told the rep that she could have led with ""Actually, I can see everything on my screen right here and it looks like your best option is to NOT cancel the flights so you don't pay us any money for this awful experience you had."" Seems like basic customer service to me. And then I hung up because I was about to go off the rails in a public place. The crazy thing is, after we finally made it home, I continued to get emails from Spirit so I saw that our would-be flight home was canceled and re-booked so many time, that we would not have made it back to MCI until 2 DAYS after our actual flight. Insane. For that, they sent us a $42 meal voucher (that I used to add more money to my Starbucks app) and $400 in flight vouchers (that will never be touched after this experience.) The only thing we wanted that would have made this right-ish, was for Spirit to refund us for the flights we had not taken. And maybe feed us at least one time during the 48 hours we were stuck in the airport. Lesson learned. Pay an extra $50-100 for the nicer airline so even if you get railed, at least you'll get better compensation.",SpiritAir,trip_advisor,['Responsiveness']
3433,WATCH OUT --  they auto-renew $9 Fare Club with no notice!!!  69.95 charge for nothing,69.95 charge for nothing. No notice of auto-renewal of membership. They don't answer the phone or email. NEVER fly EVIL SPIRIT again,SpiritAir,trip_advisor,['NA']
3434,good flight,"after some time again on united, not a long flight just under two hours but on time, good Boarding, flight was quite empty so you could move around and we had both aisle seats nobody by us, Basic Service drink and a small salty Snack. app for movies works but not the a very good choice of movies or TV. Overall as it was connecting flight for us we arrived on time and our luggage made it.",United,trip_advisor,['Responsiveness']
3435,Overcharged and no help,"Impossible to do online check in, keep getting errors. when check in was done at the counter they charged $ 178 for 2 suitcase instead of $ 88. on line departure 30 minutes late, arrival 50 minutes late seat very small and not comfortable Its better to pay a little mote with united or air Canada Online Chat could not do anything about this???",SpiritAir,trip_advisor,['Responsiveness']
3436,Emirates Business Class,"We were total three people. We preordered one vegetarian food and two non-vegetarian normal meals while going from JFK to Dubai. However, all other fights we did not make any special choice, we opted for the normal food offered. Vegetarian food from JFK to Dubai was awful. Rotis were so hard you cannot even break. Food was stale and burnt. While coming back from Dubai to JFK they said 2 of us to ordered 'Hindu' vegetarian meals. Even though we did not. They forced one of us to have 'Hindu' veg food with cake as desert. Cake was certainly not Indian desert. Food was not good quality. We felt they served us left over. Not at all happy with their service. We do not recommend Emirates.",Emirates,trip_advisor,['NA']
3437,NO GOOD EXPERIENCE,"My Husband and I we flew from Santo Domingo to Fort Lauderdale our flight schedule from 327 AM arriving at 530Am, we arrived to the airport @11:45 pm so 3 hours prior for international flight after we made a long line to drop off our luggage the guy in the front desk tell us that we can not drop off our luggage because the flight was delay but not more information was available so to come back to the line after 1Am or be pending for any announcement., so after 1Am we when back to the line so we finally drop off our luggage but they tell us that the flight was delay until 610 Am but this time was not confirmed because the airplane come from Washington or new jersey and have to stop in fort Lauderdale before go to Santo Domingo. finally we left at 610am. I think this is disrespectful to passengers, that must of the passengers was in the airport for more than 6 hours, people sleeping in the floor and in the chair it's no Fair",JetBlue,trip_advisor,['Responsiveness']
3438,Viagem maravilhosa,"Quando fiz as viagens pela Avianca , uma vez fui do Brasil até Miami com conexão na Colômbia. Nos dois trechos, a viagem foi maravilhosa, sem incidentes, com atendentes muito bem preparados e atenciosos. Avião muito confortável, limpo e bem distribuido (os assentos). Na segunda viagem fui à Cartagena também pela Avianca (excelente) Se puder e tiver nova oportunidade de viagem vou optar pela Avianca.",Avianca,trip_advisor,['Responsiveness']
3439,CLEANLINESS & COMMUNICATION,Disappointing first  experiences flying Air Canada within the last 2 weeks. I booked 3 flights with Air Canada on holiday. 1st flight LHR to Toronto delayed approx 1hr. I found red stain and crumbs on my seat Air Steward gave me wipes to remove the red stain. 2nd flight Toronto to Vancouver.  Food crumbs along side of my seat after I removed the food crumbs I settled into my seat - my mobile received an alert from Air Canada informing me 4hr flight delay rescheduled from 0900 to 1300 - NO announcement from the Pilot until 10'  after I read the alert.  I raised my concerns on Air Canada website nil response only ref no. Flying home tomorrow 3rd and final flight I will take with Air Canada,AirCanada,trip_advisor,['Reliability']
3440,All good.,"Pleasant staff, good selection of movies, tasty food (yes!) and cleanliness in all areas. I've been flying United (Continental as they were known) for many years and will continue to do so.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3441,funcional,"Vuelo funcional, por horarios, pero falto de servicios y atenciones a los pasajeros. Poco servicio y atención",Avianca,trip_advisor,['NA']
3442,good airline,first time we have used this airline and we were very pleased. planes seemed to be very new clean and well equipped. Meals were excellent although service was good it perhaps could have been a little more slick . would definitely use them again,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
3443,altanta sky clubs on a Sa afternoon,We are flying through Atlanta on late SA afternoon and hope to access the Sky clubs via Platinum amex. what is the likely hood that there will be room?,Delta,reddit,['NA']
3444,"Friendly service, don’t like the seating/boarding","Had round trip tickets from Charlotte to Denver. Flight attendants and pilots were very friendly. On the way to Denver one of the flight attendants helped me secure a seat beside my young daughter and I REALLY appreciated that since she is a nervous flyer. The flight attendant went out of her way to help. Very kind!! On my trip back from Denver to Charlotte, somehow a passenger ended up on the wrong flight, our flight. I’m not sure how this happens when tickets are scanned as we board... a little scary... Anyway, the crew took care of this quickly, acknowledged the mishap and sincerely apologized for the delay and actually got us to our final destination 5-10 minutes early. I bought my ticket at the last minute; so, I can’t say I got a bargain. Overall, my experience was good; but, I dislike the seating and boarding process. I don’t like “jockeying” for position in line as we board and scurrying to find a seat with my family once on the plane. It’s anxiety provoking for me and I’m already not the biggest fan of flying. I’m all about the destination and not the experience getting there. 😝. In the end, I would fly Southwest again if it was the most convenient and cost effective.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3445,Don't fly spirit,I have flew with spirit airline two time this making it the second time and both times they have been a inconvenience for me and my family canceling our flight multiple times until the point I had to pay thousands of dollars to get myself and my family to the destination that spirit could not achieve. The first time they have done the same exact thing canceling our flight 3 times in one day leading to me and my family flying out with a brand name airline. Also spirit was not able to compensate me for anything not even a voucher,SpiritAir,trip_advisor,['Responsiveness']
3446,Terrible experience with Air Canada,"Disappointed with Recent Customer Service Experience handled by customer service representative, Joel Mercer. I am writing to express my deep disappointment and concern regarding the handling of my recent baggage claim with Air Canada. the customer service experience I had with one of Air Canada representatives, Joel Mercer. On 06/22/2023, I reached out to Air Canada's customer service team in regards to a claim I had submitted. Initially, I found Joel Mercer to be unhelpful as he refused my claim without any apparent justification. Moreover, what added to my frustration was the absence of an explanation as to why my claim was denied. Therefore, I kindly requested again and again Air Canada representatives a thorough review of my case and a reconsideration of my claim for reimbursement of the stolen non-electronic items, Or provide me with a detailed explanation as to why my claim was denied. But Air Canada’s representatives did nothing, No actions whatsoever to address and rectify this issue. Despite my efforts to communicate and provide additional information to support my claim, I have been met with unresponsiveness and the sudden closure of my case. This lack of communication and apparent indifference towards my concerns is highly distressing and does not align with the level of service I have come to expect from Air Canada. As a customer who has always appreciated and valued Air Canada's commitment to exceptional service, and their commitment to customer satisfaction and safety, but my recent experience has left me feeling disheartened. I have always held Air Canada in high regard and have recommended their services to friends and family. However, this recent incident has made me question the effectiveness of their customer service department. Additionally, I would like to mention that I was in contact with their customer service team via email since the day of departure, discussing the various delays and cancellations that occurred throughout my journey. Despite their efforts to assist me, the continuous disruptions and lack of timely communication further added to the inconvenience and frustration I experienced during the trip and after! The nightmare started with a seven-hours delay departing from Miami airport, followed by another delay of five or six hours in Toronto, and ultimately being transferred to Montreal due to the cancellation of my flight, and of course more delays in Montreal. Furthermore, due to the cancellation of my flight, I was forced to spend the night in a hotel in Montreal instead of reaching my final destination as initially planned. This unexpected overnight stay caused additional expenses and further discomfort for both myself and my 12-year-old son, who was accompanying me on this trip. it is clear that my travel experience did not meet the expected standards of efficiency and punctuality. These continuous disruptions not only caused significant inconvenience but also resulted in lost time and potential rearrangements of my plans. It have been So frustrating and disappointing. The entire travel experience from start to finish took a total of 48 hours, which was far longer than what was originally anticipated. The extended duration of the journey left us completely exhausted upon arrival at our final destination. This not only affected our physical well-being but also disrupted our planned activities and caused unnecessary stress. I filed a claim with Air Canada after discovering that one of my luggages had been significantly damaged and certain valuable items were missing upon arrival at my destination. I requested the appropriate compensation for the damaged items and the stolen belongings. The claim process for the broken luggage was handled promptly and adequately, for which I appreciate their attention to this matter. However, I am extremely dissatisfied with the treatment of my claim regarding the stolen items. In my initial claim, I had clearly stated that my belongings not only included electronics but also various other personal items such as clothes, shoes, perfumes, and my son's clothing. I want to emphasize that I was not seeking a refund for the stolen electronics, as they were explicitly excluded from the claim. Instead, I was requesting fair compensation for the non-electronic items that were taken from my luggage during transit. I understand that unforeseen circumstances and flight disruptions can occur, but I believe it is essential for Air Canada to take responsibility for providing a smoother and more efficient travel experience for its customers. some of the Suitcases arrived one week after my arrival and the rest took 11 days after my arrival This included the suitcase that contained the stolen non-electronic items. I will never forget The delayed arrival and subsequent damage to my suitcases plus the stolen goods during my recent flight with Air Canada. The inconvenience caused by the delay itself was already frustrating, but the discovery of stolen belongings within my luggage has further added to my distress. I trust that Air Canada values its customers' feedback. As such, I sincerely hope this feedback serves as an opportunity for improvement and encourages them to address any shortcomings within their customer service team.",AirCanada,trip_advisor,['Responsiveness']
3447,Ergonomic Flight,Well even though I had the trip delayed because of air traffic it was a comfortable trip. I must say that it was much better than when I came back to PR through another airline... I guess on my next travel I will use again their airline services.,JetBlue,trip_advisor,['Tangibles']
3448,Quando conheci a Avianca,"Estivemos em passeio a Foz de Iguaçu, por essa aviação. Primeiro Salvador a São Paulo e depois São Paulo a Foz de Iguaçu. Os dois voos, fomos muito bem tratados.Viajamos e voltamos tranquilamente por essa aviação sem nenhum problema com a aeronave ou tripulantes da mesma. Nosso retorno foi de Foz de Iguaçu ao Rio de Janeiro e do Rio à Salvador-Ba. Valeu muito.",Avianca,trip_advisor,['Assurance']
3449,Always Emirates,"That Emirates is my airline of choice is because of the excellent service they offer. from the fact that their flights are on time, the staff (ground and in-flight) very efficient and friendly. The in-flight service is top-notch! delicious food, wide variety of inflight entertainment and the Dubai-Dulles airbus has a lot of leg room. It is for this reason that I just love Emirates!",Emirates,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
3450,Disappointed,"This airline is a joke. The charges for baggage are ridiculous with only a 40lb weight limit. The process to check in is so complicated and the website never works properly, so it takes 10-15 times to enter your information to obtain e-tickets and boarding passes. On our return flight, we received an error code and could not check in. If you have a gate agent print your boarding passes at the airport, there is a charge. They purposely separate people with seat assignments in order to get flyers to pay upgrade charges to sit together. Meanwhile, the front of the plane is empty and the back is completely full. They offer nothing complimentary. The flight attendants don't have to do much. The pilots didn't warn about upcoming turbulence and a lady fell in the aisle coming from the bathroom. The passengers near her assisted while the crew looked on. I will never fly with them again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3451,Good,"Crew very nice, good little perks like warm, moist cloth, made sure we had enough fluids and the food was good, unusual for airline food! Good entertainment choices.",Delta,trip_advisor,['Tangibles']
3452,Excellent service,All flights were on schedule. I found the cabin warm at times despite using air vent above my seat. Food options were excellent and seats very comfortable. The crew were nice and the female Italian flight attendant was very attentive and engaging.,Emirates,trip_advisor,['Assurance']
3453,Advice on what compensation to take (voucher or cash),"Hi r/Aircanada, Have a situation in which AirCanada is offering me either 600 Euro (~$884 CAD at the current exchange rate) or a $1200 eCoupon for a cancelled flight back in February. Coupon is valid for 3 years and is multiuse. I'm on the fence about taking the eCoupon - I just looked into my credit card travel insurances, and both require the full cost of the flight to be charged onto the card to be eligible for baggage and flight delay coverage. Basically hoping to get some final advice on whether I should take the flight credit or the money from people that have been in a similar situation (or negotiate for a higher eCoupon)? I'm not super familiar with standalone travel insurance, but it seems like it's usually ~$150 for a 10 day trip. Thanks!",AirCanada,reddit,['NA']
3454,PIT to SA,"Thankfully Both legs on time as usual. Just wish there was one nonstop between these 2 cities. Love the fight attendants, did have to wait for the jet way to connect to plane. Had to call maintenance to fix it.",SouthWest,trip_advisor,['Responsiveness']
3455,Great Customer Service,"Reliable and timely. Mark answered all my questions about the US Customs forms from the call center the night before and emailed me one I had forgotten. Bag picked up at my hotel in London on time and delivered to my office in San Francisco two days later, just as agreed. Easy and at a fair price. Good tracking info along the way. Recommend highly.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
3456,"Delayed so long, missed my connecting flight and was stuck in Denver for 24 hours","I went to Des Moines to go on an interview for a graduate school program. My original itinerary was supposed to go from Des Moines to Denver to Ontario. My first leg was delayed for 3 hours, meaning they left Des Moines half an hour after my flight from Denver left. Everyone on my Des Moines flight missed their connecting flights. We were given the option to stay in Des Moines for 24 hours to take the same flight the next day, or fly to Denver and leave on our origianl flights 24 hours later. We were given hotel vouchers, but no meal vouchers. They hotel they had me stay in in Denver gave me a late check out time of noon, but my flight leaving Denver didn't leave util 8:40pm. I didn't have a change of clothes, only my interview clothes. My experience was ABSOLUTELY TERRIBLE. If you miss one frontier flight, you MUST WAIT 24 HOURS for their next available flight. They will only give you a refund or put you on the next available flight, they REFUSE to put you up on another airline. Overall, I HIGHLY DO NOT RECOMMEND FRONTIER. Only book from them if you have time to kill and MUST save money. I had to get back home because I had a prior engagement, which I ended up missing. Other people that had the same itinerary as me ended up missing family events and events they paid tickets for. Save yourself some trouble and just spend some extra money on another airline. Also, once I finally got on the plane, I sat down at a window seat and the panel covering the bottom wall was coming off and you have basically no tray table.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
3457,Only gave a 1 because I could not put a 0.,Spirit is horrible!!! Havent even gotten on my flight ans have already had the worst experience with an airline I ever had. They changed my return flight on my priceline package to a day early. (Now the day before my birthday on my first time ever in vegas) I have nonrefundable tickets and reservations for my birthday. Lost my birthday upgrade on my hotel. And when i was speaking to a representative they were super rude and very unhelpful. I attempted to esxalate the issue and was only referred to the help section of the website as a way to reach corporate. I have sent 4 complaints starting in mid August and have received no help or even a reply.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3458,Not too bad,"Bumpy weather so we did not get a beverage service but everyone was nice. The landing didn’t stick, so the anti-skid breaks went into over time on the slick wet runway. Rough landing, but all’s well that ends well.",SouthWest,trip_advisor,['NA']
3459,Nice relaxed flight between NYC and Milan,"These are good flights on Airbus 330-300s. I believe these were originally Northwest Airlines' planes, and I took them many times between Minneapolis and Honolulu. This is a quiet flight, with a good number of empty seats, and excellent flight attendants. Did two round trips about two weeks apart and ran into some of the same folks.",Delta,trip_advisor,['Assurance']
3460,great experience,"I loved it, I prefer to have softer seats. I had no issue other then the seats, we left on time an the pilot did good in the bad weather.",SpiritAir,trip_advisor,['Tangibles']
3461,Bumped a family of 5 off our flight,"We received a deal saying we would receive 100 flight credit / person if we wanted to forgo our current flight and take a flight the next day. We needed to get home so we said - no thanks and proceeded to do our online check-in the night before our flight. The next morning, we arrive at the airport and discovered, they bump us from our flight anyways. We are a family of 5 with 3 little kids. They had no interest in helping us in any way. Our travel agent had to book us a new flight at a different airport (Ft Lauderdale) that was scheduled to take off 8 hours later. We had to kill 8 hours. The worst airline ever. Even they are cheaper - will never use them again.",United,trip_advisor,['Responsiveness']
3462,Flight with layover from Miami to Buffalo,I enjoyed the first leg of my tour as it was on a newer plan from Miami to Atlanta. Service was great and great entertainment option. The second leg from Atlanta to Buffalo was great service but no entertainment as it was on an older plane and even the staff said it should be retired.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
3463,"Nice flight, friendly staff",Our flight to Tuscon went from OKC to Denver and then to Tuscon. The staff at the airport was friendly and helpful. The flight attendants were also very friendly. We had an enjoyable flight.,SouthWest,trip_advisor,['Assurance']
3464,great trip,"great trip and awesome attention, plane was very comfortable, staff was the best and everything seemed clean when we boarded the plane",United,trip_advisor,"['Tangibles', 'Assurance']"
3465,Minister,"I enjoyed the flight. We boarded on time and landed 9 minutes early and had a smooth landing in spite of the turbulence The crew was welcoming, attentive, and funny.",SpiritAir,trip_advisor,['NA']
3466,It got me to Ireland,We ended up in the very back of the plane. By the time the food services got to us we had very little to no choice for food. My husband and I ended up with seats that were not together. The overhead storage area was filled when he got to his seat and his backpack ended up many seats forward? We did end up landing early because of a tail wind. It seemed like a long wait for our luggage to arrive in the pick up area. We thought it was because we landed almost an hour early.,United,trip_advisor,['Responsiveness']
3467,Boa cia,"Boa Cia. No voo para Nova York os comissários eram todos brasileiros, todos gentis. Aeronave limpa. A alimentação é razoável. O voo de retorno atrasou mais de 1 hora.",Avianca,trip_advisor,['NA']
3468,The WORST airline I’ve ever flown,"I flew to NY on United Airline and paid $35 per checked bag with no charge for my carry-on. Each checked bag had a weight limit of 50 lbs, for a total of $70 (obviously excluding the tickets). Unfortunately, I had to fly back in Spirit, which I was dreading, and paid $220 - that’s without choosing seats, which would have been an additional $34 ($17 per person). How is this cheaper?? I feel COMPLETELY RIPPED OFF!!!! To sit in a cramped space with awful service!! Buyer beware - this airline is TERRIBLE and you’ll end up paying more in the end, I don’t know how they get away with this!! I would have flown any other airline, if I had a choice at the time of booking.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
3469,What a CRAZY experience,URL: URL Thumbnail: URL,AirCanada,reddit,['NA']
3470,Smooth flight ... little to no turbulence,Bags fly free. No change fees. Best of all were the smooth flights. Southwest Air is my favorite airline.,SouthWest,trip_advisor,['NA']
3471,Good for local routes in Peru,"We chose Avianca for 2 reasons - quality assurance by being a member of Star Alliance and great price as the flight from Cusco to Lima cost 80 USD for full service airline compared to 80 USD by local low-costs or 170 charged by comparable Latam. Although there was a small and ""planned"" delay of about 20 minutes (not communicated in advance by the airline, only by independent booking engine), we arrived quite on time. We also chose the chance of being upgraded to business just for $40/person to business which is really ""the"" regional business (2+2 large seats with lots of legroom and good recline compared to european economy-to-business transformed seats). The inflight entertainment was missing despite being mentioned on Avianca's site, but we didn't care. The only con of business was no lounge access in Cusco... The food served was comparable to European style one with whisky served REALLY generously, the flight itself was really good as the captain informed us of turbulences typical for the region well in advance and tried to find the most quiet route (not typical for airlines in Peru!) and both the departure and landing were OK. The plane was also updated and of the younger age. All in all, the experience was fine. It is a bit below Latam (which just underwent rebranding and strives really hard), but still very comfortable, convenient and affordable.",Avianca,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
3472,Scam Air,"Flew Spirit 2 years ago to Dallas, the flight was 6 hrs late! I swore I never do it again, but I got suckered in by low prices -- well, they changed my flights to and from Vegas. I mean, not an hour or two, the actual days. Now I can't get a refund, and my vacation is either not going to happen or all screwed up. Thanks, Spirit. Don't do it!!!! Spirit is scum sucker low, dumpster low-- Scam Air, Trash Air. Worst of the worst of the worst.",SpiritAir,trip_advisor,['Responsiveness']
3473,Travel Banl - Lost $500.00,"In May of 2020, my father had a flight booked to travel to the USA from Trinidad. Covid happened and he was unable to travel due to his health and Covid travel restriction. I contacted JetBlue about refunding me the cost of the flight which they refused. They put the credit in the travel bank, my father couldn't travel due to failing health and eventually passed away. I didn't use the travel bank on his behalf since I wasn't flying anywhere. Now the credit is gone, called and they told me it expired after 2 years so I'm out over $500.00. Do not allow Jetblue to issue credit, get a refund from them. This is ludcris that I'm now out more than $500.00 and they are saying there is nothing that can be done. This is highway robbery as far as I'm concern - the are not a customer service friendly airline and again always get a refund. Jetblue SUCKS!! I stated flgiht was May 2022 but this was 2020 since you cannot go back that far.",JetBlue,trip_advisor,['Responsiveness']
3474,Delta airlines profit before service,Delta remove service 30 mins into flight of bottle water then food congealed pasta with small tub Frozen hard Chocolate plus a small box of half sliced tomato and few olives then Nothing until 40 mins before landing Riccota pastry and a small tub of Frozen hard chocolate mousse It’s was 5 years since I have flown with them it used to be a pleasure It’s now great for the flight attendants work about 2 hrs then Before there 5 hr break ask everyone to close blinds as they would like to sleep Plus toilets on the bowls badly stained enamel pink blotches Inside the plane it’s self everything is worn whole plane needs a full refit,Delta,trip_advisor,['Responsiveness']
3475,Don't fly Allegiant,"I understand that flights get canceled. It was the complete lack of communication that was the issue. Any information about what was happening was non existent. Letting people sit there for seven hours when you knew it was gonna be canceled was unacceptable. There's a complete lack of customer service. It was not the woman's fault at the gate, because she was only as good as the information that she was given from her superiors. Then, when the flight was actually canceled we were completely on our own in regards to re-booking. The only thing that we were given was a number to call customer service. Then to make matters worse we were given 10 minutes to pick up our luggage or it was going to be put in storage. This airline is the worst.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3476,Wonderful Experience,"I have been traveling united for last 10 years at least but experienced something unique this time so thought of sharing here. I traveled from Houston to Delhi to attend a family emergency and forgot my headphones on the flight at delhi airport. United Lost & Found somehow got hold of my headphones and made an entry in the system. These headphones were gifted by a family member and were priceless for me. on my return journey, i requested two United associates (Kapil Yadav & Puneet Khatkar) on the delhi airport to find my headphones and in spite of their busy schedule they tried but couldn't find them. They assured that they will keep trying so i came back to US. After a few days, i got an email from Kapil and Puneet that they finally located my headphones and apparently there was some date error in the system that caused the confusion. finally yesterday, i received my headphones back through FEDEX at my home address in US. Wonderful gesture and i am very thankful to Kapil, Puneet and United Airlines.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3477,Doesn't dissapoint,Jet Blue....on time / great service / free movies / snacks / attentive flight staff....flying with Jet blue since 2000....keep up the great work & we will continue to fly & recommend you as well!,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3478,Good experience in Comfort+,"Solid service from Boston to Orlando and back. We were able to upgrade to Comfort+ using points so we were able to enjoy the Comfort+ benefits: early boarding, more leg room, and slightly better snacks. All the seats on the flight had good entertainment (lots of Disney+ movie options) and free messaging via wifi. The flights were on time and service was rendered as expected. The plane was clean. The snacks were good. Overall we were happy with the flights!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
3479,A continuation poor service,"Not to suprised it’s Air Crapada. Service, non existent. Delayed and be careful air Canada is playing the trick of cancelling a flight to amalgamate into another flight. Of course at your cost. There is absolutely no recourse to this pathetic excuse of a national air carrier. Still waiting on a refund as well from Past travel. I give up. Government funded thieves",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3480,Always a great airline,"Flew RT Albany,NY to Orlando. Non stop. On time depart and arrival. Same on the return. Excellent service, lots of leg room, monitors with movies, tv or SiriusXM. Pay choices for meals or included beverages and snacks. All was great",JetBlue,trip_advisor,['NA']
3481,Has always been great !,Every year for the past 8 years I have flown direct to Barbados in Feb/Mar (the busiest time) from Montreal Int'l.,AirCanada,trip_advisor,['NA']
3482,Compensation for multiple problems and delay on flight??,"Hi, long story short, took my flight from BOS to LAX, layover in LAS for ~1h30m. Weeks ago, Spirit kept changing my flight repeatedly (like, a LOT), to the point where I had to call and tell them to give me an earlier flight (2 days earlier than original date of departure). They were nice and rescheduled my flight without a cost. Now, at LAS, layover was supposed to be ~1h30m, we boarded plane and everything, then everyone is told they have to get out of airplane because aircraft was unfit to fly. It overall became a 5h delay now (Im in the middle of it rn). They recently sent a $7 dollar voucher… which in this airport is good for literally a bag of chips. I would really like to know how I can get compensation out of this. My transportation plans from LAX to home is already very messed up. This flight has been one of the most difficult ones Ive ever had. Figured this was the right place to ask what I should say when I call. Should I call Spirit right now, or after flight? All help appreciated",Spirit,reddit,['Responsiveness']
3483,Wow!,"Every step of the way with Delta has been great! Needed to go to Atlanta this week so booked Delta and so glad that I did. The flight attendants are friendly, helpful and actually seem they like their jobs And the customers - super refreshing. Keep it up DEN to ATL crew!!",Delta,trip_advisor,['Assurance']
3484,Rude Flight Attendant,"Rude flight attendant, threaten to kick me and my friends off the plane because mask was below my friends nose. Also said that we would be stuck in Flordia with no way home.Harassed us the whole flight, everything we did the flight attendant would have something to say.",FrontierAirlines,trip_advisor,['Responsiveness']
3485,NOT RECOMMEND,It’s crazy how they charge luggage at the gate.$100 for my 1 personal luggage!! If u are using SPIRIT MAKE SURE TO PAY YOUR LUGGAGE online coz a lot cheaper..I WILL NOT USE THIS AIRLINE ANYMORE!!!!!!!,SpiritAir,trip_advisor,['NA']
3486,WORST WORST AIRLINE EVER,"If I could give a zero star review, or a negative star or 17, I would. Do NOT EVER FLY Allegiant Air!!!!! Worst experience ever! First, boarding the plane, I’ve never seen anyone actually stuff every single traveler’s belongings in that measurement box to check if it was “regulation,” but whatever, it’s the rule. They do not offer you anything on the plane. You have to pay for WATER. But that’s not even my grievance. My return flight was canceled, and the next available flight was three days later so I requested a refund. And I was refunded $100…for a flight I’d paid over $400 for including baggage (for two). Customer service wait times was over two hours so I called and called and finally three days later, I reached someone. I asked that the $70 for my baggage be refunded and they said it was a part of the $100….. making each of our nonstop tickets $15???? Absolutely not. So I asked to speak to a manager. THIS IS WHEN IT GETS EVEN BETTER. She said I got a “really good air fare” for my return flight… $15?!?! I said “okay, EVEN if that’s true, I deserve half of aaaaaaalllllllllllll of the many fees they charge aside from airfare.” I kid you not - she said the fifteen dollars INCLUDED THE FEES. Which put my tickets at a total of $1.12 each……… I said “Lady, do you hear yourself right now??” It was unbelievable. They basically claimed that our tickets TO Florida made up 95% of our entire trip - fees and all - and that it was a “really good deal” I got on the way back…. GTFOH - STAY AWAY FROM ALLEGIANT!!!!!!",Allegiant,trip_advisor,['Responsiveness']
3487,Nightmare Trip,First are flight to Toronto was cancelled. Then they flew us to Montreal with a connected flight to Toronto but that was also delayed. They then lost all are luggage and we couldn't get any help from Canada Air by phone or email as they answer neither. I will never use them again.,AirCanada,trip_advisor,['Responsiveness']
3488,"I was charged for 4 bags, but I only had 2","I tried to check in online and get saying server error after I put in my credit card information, I waited almost 10 minutes I tried again this it went thru. When I got to the airport with my wife to get my boarding pass at the kiosk it was showing that we had 2 bags each but only had 1 each, the agent at the counter was frustrated and gave me a business card and told me to contact spirit and they will refund me the extra charge. I contacted Spirit the next day and none the less they kept insisting that I had checked in 2 bags each and was given the run around saying that I have to go online to spirit.com and file a complaint. Every question that you ask they will put you on hold to ask someone else...VERY UNPROFESSIONAL!!!!!!!",SpiritAir,trip_advisor,['Responsiveness']
3489,Worst international travel experience,"Can I give it a zero rating? Two recent flights, horrible experiences ! First was Vancouver to LA and flight attendant couldn’t or wouldn’t explain how to use the seat belt to an elderly passenger and instead delayed the flight for over 2 hours to get a mechanic to come replace a working belt. Second, flight from LA to Toronto to Barcelona. First they moved up the departure time by 2 hours then were delayed in Toronto for over 2 hours and put us on an older plane with no entertainment. Over 10hours with delays and airtime, no entertainment, no compensation, no offers of snacks. Arrived in Barcelona, luggage broken and useless, missing wheels. Customer support gracious enough to approve a temporary bag but after several months on online emails refused to compensate or replace actual luggage claiming that I should have brought the damaged bag with me in order to send to their refurbishment department. So apparently I should have lugged around a broken suitcase for 3 weeks across Europe then paid baggage fees to shipped it with me then held on to it for the multiple weekly iterations with customer service then to have shipped it to their luggage damage department in order to wait another 6-8 weeks for a response. Righty-O Air Canada never again.",AirCanada,trip_advisor,['Responsiveness']
3490,WORST “airline” - AVOID AT ALL COST,"NEVER FLY WITH THIS PIECE OF CRAP!!! This is not airline but just a big fraud company. They will show you favourable flight times and then cancel and rebook you on the worst flight times. Booked 8am flight so I can have a whole day upon arrival. Randomly cancelled and rebooked on a 2pm flight with absolutely no reason. Not to mention, the worst service. NEVER BOOK WITH THIS PILE OF CRAP OR YOU ARE GUARANTEED TO BE OUT MONEY AND REGRET IT!!!!!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
3491,Do yourself a favour and never use this airline. I would rather drown in urine.,"I saw over 50 people whose flight were delayed. all of us waited hours trying to rebook our flight and none of us who missed our flights were accommodated. Air Canada never takes responsibility for their bad service. Many people had their flights canceled hours before departure and weren’t notified. I even saw a guy faint and drop to floor due to the stress he was under after talking to an air Canada supervisor, who did nothing to help him. Random people had to help him up and not a single air Canada employee did anything to help.",AirCanada,trip_advisor,['Responsiveness']
3492,Traveling with cat,"Hey everybody. I’m looking for some guidance and help. I just recently adopted a kitten (2 months old) and she has been vaccinated and has a passport too. My family and I travel every year for summer break (july-august) and we would love to travel with our cat. The breed is a bengal cat, by next year she will be around 1 year old when we travel, I just wanted some insight on regulations, rules and payments required for traveling with pets on emirates. Thank you very much guys!",Emirates,reddit,['NA']
3493,JetBlue:  ABQ to NY,"Unfortunately JetBlue only has one flight a day going out and coming in. I call it the mid-night express because it leaves ABQ at 11:50 pm and arrives in NY around 6:30 am. However, you can sleep during the flight, if everyone else does---no crying kids. They allow one free checked baggage. Seats are comfortable and there is good legroom, compared to SW. I really do not like the Kiosk thy make you use in NY. You have to check in, weight your bag, put the tag on the luggage , and lift your bag and put it in the baggage conveyor. The JetBlue counter is only if you have problems....",JetBlue,trip_advisor,['Tangibles']
3494,Jet Blue is the Best!!,"Great Price, Great Flight! The Flight Crew was very courteous, departure was timely, the plane ride was very comfortable!",JetBlue,trip_advisor,"['Reliability', 'Assurance']"
3495,Girls trip to the beach!,"I took my daughter to the besch for a graduation trip and it was great! On time, friendly and professional !",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3496,I Love Southwest airlines,"I love Southwest, first you get 2 bags FREE. Not tiny little bags or you purse, real traveler sized bags (suitcases) FREE. I travel for opera and theater and I can take 4 pair of shoes for a weekend, so I need 2 free bags. Just make sure you either pay the extra $25.00 for early check-in (so worth it if you have busy days) or just get to the check-in early on your computer or phone to get a good loading position. I always fly Southwest whenever I can. Wish they crossed the pond to England and France. And the Stewarts are also funny and make the trip great.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3497,Always great,"Southwest is always great. As long as you get early bird or check-in 24 hours in advance, I've never had a problem getting a good seat. The staff is always extremely friendly as well.",SouthWest,trip_advisor,['Responsiveness']
3498,Traveling In-State,"Traveled to McAllen to attend the South Texas Historical Association conference in Alamo, TX. Flight between College Station and Houston was as usual - short, tight seats. Better plane from Houston to McAllen - on time, more leg and seat room.",United,trip_advisor,['Reliability']
3499,Great experience flying in and out of Vegas,"Despite their bad reputation, every time i fly with Spirit is nothing but a joy. Never had an issue whatsoever.",SpiritAir,trip_advisor,['NA']
3500,"Good seats configuration, excellent amenities, but same old american service","The plane was an old B767 retrofit with new interior. Seats are reasonable comfortable for Asian but believe it would be too narrow for Standard American size. Food was quite good. One of the FA was very talkative, explaining how much she hates the new seat! Another FA cannot tell me where the life-vest is located and had to come back with a torch light to find where it is. Safety VDO presentation featured Spiderman, which seems to be innovative, but it is not serious enough to spell out safety concern/procedure.",United,trip_advisor,['Assurance']
3501,Satisfied with Allegiant Air,"We were pleased with how Allegiant gave us a 1 year voucher immediately when we decided to not take our spring break 2020 trip to Florida. We did not have trip insurance and securing the voucher was hassle free. We were further surprised pleasantly when they extended it another year because it expired in Feb 2021 and COVID was still prevalent. Again, a simple email request and hassle free. We have friends who had flights on other value carriers and were not given a voucher and were just out their money. We have flown Allegiant before to Florida and have been satisfied. Rockford is an easy airport to navigate too.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3502,You Get What You Pay For $$$$,"Definitely you get what you pay for..... and sometimes not really. I've not found them to be that cheap or less expensive than other airlines. The only reason I fly them as often as I do, is they WERE the ONLY airline that flew to PGB. Now there is another one that has started so, glad I now have a choice. So, they either better step up their lousy services (in ALL areas) or they will find themselves ""grounded"" as the other person said. I've been late taking off (HOURS); sat on the tarmac for 1+ hours waiting for them to ""thaw"" out the thing that comes from the building to the plane - YET....... they knew we left PIE three hours earlier...... Didn't they know we were ON OUR WAY and have it ready - NOPE, they did NOT. I I've sat on the tarmac waiting for the FUEL truck to come (Three Hours); until the pilots hours 'timed out'.... Like they didn't pay their gas bill and no one would come and fill them up.... That I did get a credit for; but had to get a hotel room in St Pete for the night, so the credit was worthless and Customer Service did not know how to go about getting any kind of voucher. UGH, just imcompetent and so not helpful in any way......",Allegiant,trip_advisor,['Responsiveness']
3503,Total disrespect at check-in,"I went to check in flight 3952 today 10/21/2022 when it was incepted by a worker with total disrespect. When I asked why, he just laughed sarcastically and ignored me. I asked for the manager and he was observing this, he ignored the situation. The reason why this happens is because we Cubans go to Cuba out of necessity, it is not a tourist trip and the treatment we receive is terrible. They take advantage of us and treat us as if we were animals, thinking that we will not file a complaint for fear. But that is not my case. I tried to get the name of the manager with another worker and he told me he didn't know. But in the distance I was able to take photos of both. The worker and the manager. I leave them here for future reference. I hope that if others had similar experiences, they take the opportunity to make their respective complaints.",SouthWest,trip_advisor,['Assurance']
3504,HORRIBLE,"I have never had more complications with an airline! They charged me for a sold out flight in addition to the flight I actually bought a ticket for. When I asked to get it refunded, they said I was a no show, when in reality I never had a ticket! Overall, the experience on the trip I actually went on was average. I am never flying with them again thats for sure.",FrontierAirlines,trip_advisor,['Responsiveness']
3505,Air Chance strikes again,"Scheduled to depart at 8:40 am but no catering service and a computer problem. Take off finally at 9:40 am. 10:30 am pilot says another computer problem requires return to Toronto BUT plane is too heavy to land so......we have to circle to burn fuel. After 1100 miles and 2 hours we land back in Toronto at 12:30 pm. Scheduled to take off in a new plane at 2:00 pm, we board at 2:10 pm BUT sit until 3:00 pm because of a broken cargo net requiring repair. Apparently passengers get a discount on a future flight but the amount is unknown. Arrived at our destination 7 hours late. Poor show all around.",AirCanada,trip_advisor,['Responsiveness']
3506,Welcomed,The flight was very comfortable and the flight attendants were pleasant and welcoming as well. Will always use Jetblue.,JetBlue,trip_advisor,['Assurance']
3507,Worst experience ever! $89 for carry on bag!,"I will never fly with frontier again! Nickel and diming me for everything! They charged $89 for a carry on bag!!! Afterward, they tried to tell me I couldn’t bring it on!! Nothing great at all about the plane. Completely packed. They don’t come around for drinks. Everyone working at this airline seems to be on a power trip.",FrontierAirlines,trip_advisor,['Responsiveness']
3508,My Allegiant air experience,"Allegiant charges five dollars for the boarding pass, if you do not print it or download their app. The ticket price to Florida was expensive and nothing is free. The flight itself was uneventful going to Florida, but on the way back to NY we had to wait forty five minutes for the co- pilot.",Allegiant,trip_advisor,['Responsiveness']
3509,"surprisingly comfortable flight  considering the no nonsense approach, I'd do it again","as a solo flier I was willing to not pat extra to book a seat since I had no control who I sat near anyway. I hit the premium seat Jackpot with mobile check-in and had a wonderful, no nonsense flight with no noticeable leg room difference for my small frame than any other airline at much higher prices. The downside was not the airline, it was the passengers who complained they didn't have the perks they refused to pay extra for in advance, thus causing quite the delay at the gate",FrontierAirlines,trip_advisor,['NA']
3510,Mint Class,"New Mint class both coming and going was wonderful. Expensive Yes, but for the true frequent flyers this will become the airline of choice. Comfort in the seating was better than any 1st class I have ever experienced. Food not the greatest but better than the run of the mill. Staff on board did their best to accommodate each traveler. Wish this level was available when I was flying much more frequently.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
3511,Worse crew ever,"I can't recall a more unfriendly crew in business. Not a smile, no nothing and when you looked for someone the crew was laughing together behind the curtains. Shame because the plane was brand new, the food good and amenities excellent.",Avianca,trip_advisor,['Assurance']
3512,Carry on bag fee,"Do you actually have to pay for your carry on bag? I know sometimes airlines say this but won’t actually charge you for it at the airport. The issue is, it’s $35 to pay for it in advance and $50 at the airport, so I’m wondering what experience people have with this.",Allegiant,reddit,['Responsiveness']
3513,Terrible Service,"Had to cancel trip to Florida because of hurricane and for my $455 tickets only got a $90 voucher back from Allegiant. Now getting ready to book travel for next year and the voucher had a expiration date that is going to expire before I can use it, so I am not even going to get the $90. Terrible service from Allegiant will NOT use them ever again and recomend others to be wary if they decide to use Allegiant.",Allegiant,trip_advisor,['Responsiveness']
3514,Se acabó Avianca!!,"Vuelo de regreso de navidad Bog-Pei con mi mamá de 92 años y mi mujer. Primero, nos tocó llevarla en la silla de ruedas a nosotros porque “no hay agentes disponibles”. Tengo Cenit es decir Diamond vitalicia. Llegué a la sala VIP de Eldorado y la señorita me dice “debe escoger entre su señora y su mamá porque las dos no entran”. Escoja usted le dije... Terminamos en la sala 71. Qué pesar de una de las mejores aerolíneas del mundo: en manos de ineptas en tierra y de avaros en la Junta!!",Avianca,trip_advisor,['NA']
3515,Very Poor customer service.,"I tried to put a booking on hold online and the website crashed, but my card was still charged. I did not even get an email about the booking until later the next day after I had completely changed my mind about the booking and just wanted my money back. When I called Emirates NYC, they told me I couldn't get my money back as per their policies and the guy I spoke to said he couldn't even let me speak to a supervisor. He wasn't helpful at all and acted like a robot. I am very disappointed in Emirates. Be careful making bookings with them.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3516,most enjoyable flight,"This was a most enjoyable flight, the service from start to finish was most refreshing. The most notable were the ground staff in Orlando.",Delta,trip_advisor,['Assurance']
3517,"No respect or consideration for the customers. Their ""customer service"" is a joke!","Had to change planes in Las Vegas, but the flight was delayed - arrived to Vegas BEFORE the scheduled departure time of the next flight. Spirit CHOSE not to allow 12 connecting passengers to board the flight. Instead, rescheduled us for the next day, promised vouchers to cover hotels and meals, but never provided those. The corporate so-called ""customer service"" claimed that the incoming flight was delayed due to weather and the airline wasn't responsible. However, on the same flight next day they kept the doors open PASSED the scheduled departure time and let connecting passengers in - was it because those passengers were NOT delayed due to weather and Spirit would've had to pay? In short, This airline doesn't care about it's customers!",SpiritAir,trip_advisor,['Responsiveness']
3518,Terrible Service and Flight Crew,We sat on the tarmac in San Jose for 45 minutes before takeoff. The crew was not very accommodating. They came around once with a drink and had no food. They had a chicken wrap that had been split in two and a breakfast sandwich that was left over from the day before. Only food available and snacks were left over from the day before. Not acceptable for passengers that paid good money for a flight. How is a passenger supposed to stay dehydrated with only one small glass of water served on a 5 1/2 hour flight. After the first time around the crew was not to be seen unless called for. Rey poor service Air Canada Rouge.,AirCanada,trip_advisor,['Responsiveness']
3519,Just choose another airline.,"Horrible customer service. United cancelled my flight 8 hours before departing and did not accommodate me in rescheduling. After that, I had to find another out bound flight and asked to be refunded for the canceled flight but I need to keep my flight home. Nope, United canceled my return flight as well. Would not recommend anyone flying with United until the can handle rescheduling a flight. Also the customer service that i requested a call Back from put me on hold once they called me back for 48 minuets",United,trip_advisor,['Responsiveness']
3520,Demasiadas excusas y muy mala atención,"Estudio en España y vivo en Colombia, así que tengo que viajar con relativa frecuencia. Considero que esta aerolínea no es seria, ni respetuosa con sus usuarios y por mi experiencia me he dado cuenta de que están dispuestos a decir cualquier mentira sobre sus constantes retrasos, con tal de no asumir responsabilidad por ellos",Avianca,trip_advisor,['Reliability']
3521,Fun Flight,"As always, Spirit kills you with baggage fees, but the new planes are nice. The crew is experienced and made sure everyone wore their masks properly.",SpiritAir,trip_advisor,['Tangibles']
3522,THEY NEED TO BE MORE FLEXIBLE,"They would not let me change to an airport that was 20 minutes from me versus 2 1/2 hours even though it was the day before and there were several business class seats open! Actually, that is not interly true, I could have changed for $1600 dollars.",United,trip_advisor,['Responsiveness']
3523,Flight Dubai to Mumbai,"Average service , a choice of Indian food only , and eth film selection was quite mediocre. I was glad I was not on a long haul flight",Emirates,trip_advisor,['NA']
3524,"Smooth, no delays","To be honest, we don't really have a whole bunch of issues with Delta. It's easy to check in on the app, any updates or gate changes are communicated, and the bag policy is decent (not great). Where I think Delta can get MUCH better is cost per coach, seat size, and room. I always feel like I can barely get everything together comfortably and feel good about sitting on a plane for a few hours.",Delta,trip_advisor,['Tangibles']
3525,I hate it.,"I hate it. First of the flight was 2 hours late. Then, before we took off the engine made weird noises. The cabin crew was ok. The seats felt like bricks and we blended in the middle of our flight from mechanical issues. We were stuck there for the night until we got back on and left.",Allegiant,trip_advisor,['Tangibles']
3526,Abysmal Service,"First and last time I will ever fly Jet Blue. Our flight from Syracuse to JFK was delayed by several hours because maintenance had FORGOTTEN to put oil in the engine the night before. This resulted in over 90 percent of the plane having to be rebooked because we would all miss our connecting flights. It took an hour for us to even get to the rebooking agent and we were the 4th people in line. We ended up having to stay an extra 24 hours because they won’t book people onto flights with other airlines. For all our trouble we didn’t receive anything. No hotel credit, no voucher, not even so much as a food credit. Just a “sorry for the inconvenience”. 60 people had to rebook their flights because your maintenance staff can’t remember that there needs to be oil in the engine and you’re “sorry for the inconvenience”? What an absolute joke. Fly American, fly Alaska, fly Delta. Fly anyone else but don’t fly JetBlue. Pure nightmare.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
3527,Flying Spirit,"Flying spirit is nice. I usually fly united which is about 3x the cost but if you're in basic economy on either airline it's the exact same. You don't get complimentary pretzels or juice but that's reflected in the ticket price. There's plenty of overhead storage even on full flights, and the attendants do a great job!",SpiritAir,trip_advisor,['NA']
3528,"Cramped Seats, Poor Food, and No Video Screens","I didn’t think anything of booking with United Airlines as I have flown out of the country with them other times. This time, however, United partnered with Air Canada. The cramped seating for an overseas flight was something I wasn’t prepared for. Not only were the seats small with little leg room, the food was the worst quality and selection that I’ve experienced with any other overseas airline. In addition, for a flight over nine hours, the plane was not equipped with in flight entertainment. Coming home through Canada and customs was also a negative, long experience that was less than ideal. I am used to airline food, small seats, and the stress of customs; but, this experience with Air Canada was by far the worst.",AirCanada,trip_advisor,['Tangibles']
3529,Save yourself the time and headache,Just save yourself the time and a headache and DO NOT book with this airline no matter what the price looks like. My flight is currently still sitting here 2:10 hours after we were supposed to take off. Finally the staff decided they should offer people water. The staff just sits there chit chatting and laughing and I keep getting updates that my flight is delayed but the projected time of takeoff has already passed! Incompetent and unprofessional! I’ll never fly Frontier again. First and last mistake!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3530,Always decent service!!,"Southwest is always reliable! I have never had any issues flying with Southwest! This particular flight was full, but everyone kept us informed of time and got us to our destination safely and on time! I will always fly Southwest.",SouthWest,trip_advisor,"['Reliability', 'Assurance']"
3531,Terrible,"start your vacation without flighting with United Airline they are going to cancelled your flight without telling you and they will apologize for it but they will take your money, this airline left me in another country, I have to buy another ticket to get to the United State. Avoid flighting with this airlines. United Airline's the worse.",United,trip_advisor,['Responsiveness']
3532,Best Customer Service,"Have to say we were NOT looking forward to this long flight. We were totally shocked at the level of service provided by the Delta Flight crews!! First let me say that the plane was clean and comfortable. Did not feel like we were in a sardine can. The flight attendants had the best dispositions. This is probably one of the most difficult things to maintain when dealing with the public in small quarters for long periods of time. They were fabulous, patient and seemed to care. So efficient in ever sense. It didn't hurt that the pilot was great. Few bumps along the way and a heads up that they may be coming. Flights were on time! Can not say enough about Delta. They did partner with KLM to Copenhagen....wish KLM would learn from Delta. Glad that was a short flight in each direction. Thank You to the Delta employees. Looking forward to Future Travel with Delta!",Delta,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
3533,Imperial Session 2019,"On August 15th I took the 0655am flight from Sacramento to Baltimore. This was a non stop flight. As always the service from checking in at the ticket counter, through the boarding process, and throughout the flight, was great. we even arrived in Baltimore 20 minutes early. I choose to fly Southwest whenever I can. The Flight Attendants always make the flight enjoyable. They enjoy their job. I highly recommend Southwest if they are fling to your destination.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3534,Cancelled flight,"I booked a round trip flight for myself and my wife. We were flying from New Orleans to Cancun with a layover in Houston. After I had booked the flight, I was surprised when I noticed that our flight from New Orleans had been changed and now we were to be flying from New Orleans to Houston and Houston to Cancun at about the same time. I then called Southwest to find out what was going on with my flights and why I had not been notified. The lady told me that it was my fault that that I was not notified because I choose to be notified the day of the flight. What? I was on the phone for over an hour trying to rebook my flights. I was told that I could keep my same day for the flight to Cancun but we would not get to Cancun until 9:10pm when our original flight was getting us there before noon. This would have been a complete wasted day seeing that we were staying at all inclusive resort. Had to change my whole plans due to Southwest basically canceling the flight from New Orleans to Houston. Had to change our resort stay which cost me $214 more because the discount code I used was no longer valid. We regularly fly Southwest when we travel if the fly to the destination we are going. After this experience, we may rethink what company we fly.",SouthWest,trip_advisor,['Responsiveness']
3535,Exactly what we paid for,"I was so scared based on the reviews..it turned out just fine. A week after I booked tickets for 5 to Las Vegas, I received an email that our flight time had been switched, both ways. I was not happy, but we worked it out and the flights were still non-stop. I was worried for the next 6 weeks, checking my email daily hoping they would not change again. The flights did not change again, check in was easy, flights were on time both to Vegas and back home, customer service was fine and we had zero issues. We had ""upgraded"" to the more comfortable seats, which were still really uncomfortable. We had also purchased our seats with an empty seat in between, that was not the case when we boarded, that seat was filled. I would fly Frontier again, if the flight was under 1 1/2 hours...never for a long flight again, the seats are just too uncomfortable and no water/snack or anything. Just not good for long flights. You get what you pay for. Ultimately, it was on-time, easy and we arrived safe both times, it was fine.",FrontierAirlines,trip_advisor,['Responsiveness']
3536,DO NOT GATE CHECK STROLLERS/ WHEELCHAIRS THEY WILL MALICIOUSLY BRAKE THEM,"On my flight last thursday from Sanfrancisco to Santa Ana where I was taking my daughter to Disneyland, just her and I I gate checked my stroller as my daughter uses it as a wheel chair. Both my stroller and the other families on board were maliciously broken. I folded the stroller for employees at the gate but found my uppa baby vista $1100 stroller with the seat detached laying on the ground with the conectors broken and the frame broken laying on top of it. When I spoke with the agent and baggage claim about it I was told ""Its not our problem"" and it was ""curtious"" of them to check it for me at all because thats a ""free"" service (if youre not counting the $1100 price tag. I then alone, had to carry my daughter on my front, her carseat on my back and wheel my checked bag, carry on bag and personal item out of the airport with extreme difficulty. Do not fly this airline; Any other airline I am sure is better.",United,trip_advisor,"['Assurance', 'Empathy']"
3537,JetBlue vacations airport transfer,"I just booked a package with JetBlue vacations. I wanted a private van airport transfer and it says round trip, priced per van. While booking, it says up to 9 passengers allowed. Private Van Airport Transfer - Insider Experience (PUJ) - Punta Cana Hotels 1 Passengers 1 Private Van 1 passengers My itinerary says 1 passenger, but it is supposed to be for 5 of us. It doesn’t allow me to add other passengers on. Just allows me to add how many vans. Please reassure me that all 5 passengers are allowed on the van.",JetBlue,reddit,['Responsiveness']
3538,On Time / Efficient / Comfortable,"The flight went without a hitch. The last few times have been disappointing because of delays, etc... This flight went well and the service was very good. I appreciated the efficiency getting to the gates and boarding and de-boarding.",SouthWest,trip_advisor,['Responsiveness']
3539,Good flights and you cant beat the price!,Flight out and back was good. Only issue was the flight out was delayed 2 hours which seems to be all too common these days no matter who you fly with. Price was good and it did what we needed!,Allegiant,trip_advisor,['Tangibles']
3540,Terrible service and concern for connecting flights,"I was originally supposed to be on flight 302 from Fort Lauderdale to JFK, but it was kept delayed until it got cancelled. I was rerouted to another flight and insisted that they would be responsible for my following connection flights since I would actually miss them, but they only told me that I would make it on time without preparing any compensation. I flew on 6 pm instead of 2 pm, and that caused me to miss my connection flight! I kept getting referred and tossed here and there until I received a new itinerary just before midnight. I am thoroughly disappointed with the attitude of most of the team and how they responded to this case.",JetBlue,trip_advisor,['Responsiveness']
3541,Long haul flight,"Just returned from Sydney, Australia. Used AC Business class which was very good. On one short leg, Vancouver to Toronto, we were in premium. I was disappointed with those seats. No leg support and little extra cushioning. They are wider than economy, so fewer people in that section, but I was expecting more. Service was okay. Staff friendly.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
3542,Enjoy Southwest,We enjoy flying on Southwest. Reason #1: No baggage fee. Reason #2: Plenty of destinations. Reason #3: Friendly staff. Reason #4: See reason #1.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3543,Protecting Customers,"Flew to San Diego last week and had a woman sitting behind us who was coughing and blowing her nose throughout the entire flight. Her mask was also below her nose. She was visibly sick. During this age of Covid you would think JetBlue would have their standards and procedures in line. No temperature checks! No health related questions. Just hop on their plane even if you are sick. No problem! Sent JetBlue an email about my experience when we landed and they had no concern whatsoever. They just sent a link of their safety guidelines and ended with “we consider this matter resolved.” Very irresponsible of the passenger and JetBlue in my opinion. This was our first time traveling on a plane during the pandemic and I have to say we are pretty worried about our health now. it was so bad that I believe the entire back of the plane could be infected. No joke. Half the time her head was in her tray table coughing even closer to us. We had a 10 week old with us being coughed on as well. JetBlue and Delta are the two airlines I only travel with because they’ve been the best when it comes to customer service that’s why I’m so shocked at our experience. I told a gate agent on our way out about our experience and she was so defensive. The pilot overheard and asked us “so they don’t ask health questions at JFK?” We said no...and no response. Just “hmmmmmm.” On a side note, on our way out, we checked in our stroller at the gate. We expected to do the same on the way back but encountered attitude from the agent checking our luggage that we had to check it with her at not at the gate. I don’t have a problem with that, just a problem with the attitude. In ending, JetBlue did not make us feel comfortable traveling right now. Definitely not flying anytime soon with this experience and when I go back to flying, I will have to reassess JetBlue as an option. We gave JetBlue more than one opportunity to make this better and received zero response.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3544,Where can Duty Free Boutique 50$ voucher branded AC &amp; Aeroplan be used?,Back in 2017 I redeemed Aeroplan points for a legit 50$ Duty Free Boutique voucher branded AC & Aeroplan. I've been on a few international flights since and have never seen the duty free boutique even asked flight personnel and they haven't seen it for some time. What can I do with it? Who can I contact to turn it into back into Aeroplan points or apply it to an Air Canada flight or something?!,AirCanada,reddit,['Responsiveness']
3545,A pleasure to fly with ,Air Canada is a pleasure to fly with and deal with. Due to a family emergency we had to change not only our dates by about 2 months but we also had to change our departure country from Spain to Italy. Without us even having to ask the Air Canada representative waived the $250 pp change fee due to our circumstances. In this day and age it was refreshing and much appreciated. Air Canada ground and inflight service was exceptional as usual.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3546,"Don't check bags, don't overpack your personal item.","What was supposed to be an inexpensive (comparatively) flight got expensive very quickly and the baggage process in both CLE and DEN were terrible - 1.5 hours in line to check our bags, upcharge for overweight (46# instead of 40#), rushed at the gate and charged a carryon fee of 75 for an Aldi bag with my coat and lunch in it. No recourse other than missing the flight - no discussion to be had. No one to call - everything has to be done through a laborious chat system and the result is ""can't process a refund without documentation"" - no time for documentation and the gate agent refused to provide any information and threatened to refuse boarding if we held up the line by asking questions.",FrontierAirlines,trip_advisor,['Responsiveness']
3547,Very Happy Delta Goes Above and Beyond During Covid,"I recently flew to visit family in Michigan. To Michigan I flew Alaska and I flew Delta back to Seattle. Delta was a significantly better experience. Alaska’s planes had visible dirt and were packing people in and it was clear they were only doing the bare minimum, and had questionable practices during covid. However with Delta it was evident that the actually wipe down surfaces, as there was no visible dirt and they are spacing people out with a seat between. As well as boarding the plane back to front. I will be going out of my way to book Delta from here on, the care and quality is greatly appreciated and made the flight much more enjoyable and less stressful during covid.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
3548,Profiting off of COVID,Never flying frontier again! Deceived me into cancelling my flight and now they won’t issue a refund like they should. Do not fly Frontier.,FrontierAirlines,trip_advisor,['Responsiveness']
3549,Lots of connections to get somewhere,Regular business class seats with good service. Connection hub at SAL is not nice at all. There is no diaper changer in bathrooms.,Avianca,trip_advisor,['Assurance']
3550,Be On Time and Then All is Good,Allegiant runs the direct flight from Fresno to Las Vegas. Allegiant charges for everything so eventually the total ticket price is not too much better. Weight limit for bag is 40 pounds compared to other major airlines of 50 pounds. Was late arriving and late leaving which happens I guess.,Allegiant,trip_advisor,['Reliability']
3551,SouthWEST is the BEST,"The usual great service by flight attendants, bag checkers, all we came in contact with. This trip they had to cancel one of flights coming back, and let us change to any other flight back home; any day, any time at no charge. NO BAG FEES!! Flying with them since the '80's, they built the airlines on 'peanuts'; sure wish they could bring back 'the good old days, lol!!",SouthWest,trip_advisor,['Assurance']
3552,RT Washington DC nonstop Return was 1 stop at Midway Chicago No Problems,Found a great Price on SW. Flew non-stop there and one stop at Midway Chicago on return flight. Flights were on time with no delays. Midway is much better to fly through than O'Hare. I would choose that route again.,SouthWest,trip_advisor,['Reliability']
3553,Do not fly Air Canada,Horrible air line. Multiple problems and delays. Their customer service sucks. They lost my bags. I will never fit them again. Connection flight left without us because security at Montreal decided leave for the day.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
3554,Continues Downhill!,"Remember when Southwest was a good airline? Over the past 4 years, it’s been all downhill - long lines, delays, crowded unclean waiting areas, LONG waiting times for baggage. The good, goofy flight attendants do their best, but the slide continues. This used to be my preferred carrier, but now is my least favorite. If my company didn’t book with them, I doubt that I would fly with them again.",SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
3555,Worth it for a trans-Atlantic flight,"Flew Delta One. Security, check-in, boarding, and clearing customs in Germany were smooth with Delta's Sky Priority. Delta Lounge experience was a relaxing way to start the journey. On-board food and drink were very good compared to other flights. Dedicated business class staff were professional and attentive. I tried to sleep as much as possible outside of food service times, so I did not make much use of the in-flight entertainment. Seat was comfortable and had plenty of storage.",Delta,trip_advisor,['Assurance']
3556,Non-stop MCI to FLL,"They were pretty standard Southwest flights. I've never been a big fan of the cattle-call boarding process, but it is what it is. Current process is at least better than it was before. Outbound flight was delayed by about an hour. (Thanksgiving travel... to be expected.) I booked our flights w/ SWA because they had a non-stop option, whereas Delta would have required at layover, making it a much longer travel day. The airline personnel that we had on both flights were all friendly and professional.",SouthWest,trip_advisor,['Responsiveness']
3557,horrible airline,"We were supposed to get on a cruise from Miami on the 10th of March 2024. Our flight from Dallas on the 9th was canceled. We missed our vacation, and Sprit only refunded $1000 of the $2400. We bought the round-trip ticket from Sprit's official airline's website. None should use spirit. I never liked this airline because of the way they charge for everything. but this experience was enough. we would never fly with spirit again.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
3558,Add return flight for one way ticket ,"I have an one way ticket with united for my family. Except for me, the rest of family has a different itinerary with another airline since I was sure about my return date. Now I have decided my return date which is different from my family, I found if I modified the one way ticket just for me to add a return flight with united, the cost is lower than I book a separate itinerary for my return flight. Is there any catch that I may not be aware?",UnitedAir,reddit,['NA']
3559,Weekend trip to Florida went without a hitch,"Everything went just like you'd want it to go. The only minor quibble would be the length of time that we had to wait for our checked baggage when we got to Florida - we waited about 45 minutes for it to finally show up (bags were on the carousel in Flint when we reached baggage claim, so no issues there).",Allegiant,trip_advisor,['Responsiveness']
3560,Cheap at first glance,"I fly regularly from Asheville. The good news is that the base price is cheapest, it's non-stop, and almost always arrives early. However, you should be advised that they charge extra for almost everything: food, carry-on bag, checked luggage. Still low-priced but not the base price they advertise on their web-site.",Allegiant,trip_advisor,['Tangibles']
3561,Shouldn't every passenger have a seat?,"Service dog; okay if very well trained, and labeled. Fashion dog, ala Paris Hilton, I don't think so. Also, at what age do they require toddlers to have a seat?",SouthWest,trip_advisor,['Assurance']
3562,Great service and smooth flight,"I was pleasantly surprised. A great flight, Good service and smooth flight. Food was good. Seats were comfortable.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
3563,Sleazy Airline,Spirit is the worst airline I have ever flown. My flight was canceled coming back to the states and I have never experienced such a lack of communication as I did with Spirit. I was stuck in the airport for half a day before they even contacted me back. I was then told I had to stay in San Juan for 3 extra days or buy another flight home. I could not stay in Costa Rica any longer I had school to attend and pets at home so they refunded me a measly $150 and I had to purchase a $700 one way flight back to Chicago or be stuck in Costa Rica for 3 extra days. Needless to say they owe me money and all they gave me was a $50 voucher that expires in 3 months. I am not flying anywhere in the next 3 months in which Spirit is a good option (I flew to Albany and it cost $300 with United and would have been $800 with Spirit. I was told if I call on the day after it expires I could extend the voucher another 90 days which I did and they said I would receive a call back shortly. I never received a call back so here I am a week later calling them and they now say I can't get it extended because I was supposed to call a week ago (which I did) but they of course have no record of. They are the sleaziest airline I have ever flown with and will give you a measly compensation for all your troubles then make it near impossible to use it.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3564,Great flight,Great people in Ft. Meyers easy to get on and everyone was very nice and helpful. My Flight was actually 15 mins early into CMH. I would recommend this airline.,SpiritAir,trip_advisor,['Assurance']
3565,Smooth Flight with a little hiccup,"I always travel with Jetblue. They be times when things do not go smoothly like on this flight and the one from JFK, but they try they best and things happen.",JetBlue,trip_advisor,['Responsiveness']
3566,Best flight attendant,"We flew last minute from Houston to Omaha when our Orlando flight was delayed. They had us catch a connecting flight out of Houston instead of Chicago. There was a flight attendant named Lewis…he was amazing. Best customer service ever! One of a kind and I think he should get recognition for his great customer service . Thank you, United! Our flight was 5/26/2023. Flight -# UA2418",United,trip_advisor,['Assurance']
3567,Los peores aviones los destinan de Lima a La Habana,"Viajamos el 23 de octubre a las 6 am con destino a Lima, en clase ejecutiva con destino a Lima, el avión confortable la atención excelente como tambien la comida. En el segundo tramo Lima/Havana, los aviones son mas chicos, y los asientos de ejecutiva se caen a pedazos. Señores, es la segunda vez en el año que nos pasa esto, pues en abril viajamos con ustedes y ocurrió lo mismo. Si pago un servicio en Ejecutiva tiene que ser igual el servicio al primer tramo, y sumarle una hora mas, pues es el trayecto mas largo. El asiento con la mano tenías que ubicarlo recto ya que no funcionaba el botón, el bolsillo delantero roto, apenas se inclinaba para descansar. La comida era buena, pero eso no es lo mas importante, sino que yo pagué por dos asientos en esa clase y sólo en un tramo obtuve ese servicio. Según gente que viaja seguido, yo lo hice siempre por otras aerolineas y soy viajera frecuente, ponen a Cuba los aviones mas viejos pues no van completos. Y es mentira, el avión iba con el 95% de pasajeros...Como resumen, les puedo decir que no volvería a ir en Avianca a La Havana, por la razon que les comenté.",Avianca,trip_advisor,['NA']
3568,No issues with my flight,"Nice smooth flight. Pleasant staff, no delays. I hear a lot of flight complaints from travelers. So far we have not had issues with any airline weve ever flown.",United,trip_advisor,['Reliability']
3569,Roundtrip Orlando to Dayton,"Airline was on time both ways and their were no hassles. We did carry-on and pre-printed our boarding passes. Everything went smoothly. This is a discount airline with good flight prices, however everything else is extra and chargeable including seat selection and carry on bags. The computer selects your seat if not selected and paid for at booking. It sure would be nice to get a cup of coffee on that early morning flight!",Allegiant,trip_advisor,['Tangibles']
3570,Disgusted and Scary.,After 3.5 hrs waiting. Staff awkward. No refreshments or updates. We were told when exiting. Over hearing the captain saying. Good the generator died as we were taking off. Not over the ocean. Would have had to ditch. The staff was rude. Zero customer service. After a email sent. A copy paste response to both passengers i paid for. With the same code. After a 2 hr call. Which i have screen shots of. The lady said she could not hear me and hung up not calling back. I have sent emails to head office and now to the airway control office. Sad to see air canada has lost all the great practices we were used to in the past.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3571,A perfect round-trip flight,"All went perfect. Efficient, no waiting check-in kiosk. Assistant was there if we needed help. Check-in counter line was short, and the process was quick. The plane was clean and the flight crew was very courteous. Exiting went smoothly.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
3572,Will never fly Frontier again,Seemed like a great dear but after paying for our seats and luggage we paid an additional 600 dollars making our good deal not so good. Flight staff our rude not friendly at all. All soda and water cost nothing complimentary. The check baggage line was a 45 minute wait and very unorganized. We learned an expensive lesson and we will not fly frontier again.,FrontierAirlines,trip_advisor,['Responsiveness']
3573,Wonderful Customer Support Experience,"Overall I think Delta is one of the best airlines in the business. The planes tend to be clean and well maintained, staff is usually professional and friendly, and flights tend to be as reliable as they can be. I am writing a review because I recently had a wonderful customer support experience and it further solidified my belief and appreciate for Delta. I recently spoke with a Delta Customer Support Supervisor based in SLC named Dave S. Dave was professional, helpful, patient, and understanding. I had a few issues with an upcoming flight i was trying to book and Dave stayed on the phone with me to help make sure they were all resolved. One issue was with seating as I was going to be traveling with my elderly mother- I was concerned about us not being able to sit together on an international flight due to some ticket restrictions, but Dave helped make sure we could be together and relieved much of my anxiety and stress I had felt about the flight and traveling with my mother. In a time in the world right now where this so much darkness and uncertainty, Dave's kindness was the light i needed to remember there are good people out there. I hope Delta recognizes stellar employees such as Dave. Delta will continue to be my airline of choice",Delta,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
3574,Alwyas Fly Air Canada,"I love Air Canada. Clean planes, good food, and I always get treated very well. It is always worth it to buy Maple Leaf lounge access for those long layovers...",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
3575,Horrid Air Canada experience,"I won’t be travelling long distance with Air Canada again. I was on a 14h flight from Vancouver to Bangkok. One way ticket was 1700$. Which is understandable for the distance, I am not one to complain although my experience was horrid. For reference, I had just finished a fitness competition there for my body was pretty small and I’m 5’6. The seats were below average. The width of the seats were so small part of my body was on the seat next to me & same for the others. The seats were also paper thin. The leg room was non existent. In 14h we were only offered drinks once & a snack during the first hour. At hour 7 they offered half of an OLD tuna sandwich. Lettuce was brown/soggy. Tuna had a foul smell & the bread was rock hard. When I explained that I wasn’t able to eat tuna due to allergies, they gave me 1 small pretzel bag as a substitute. In 14 hours!!! The extended menu was unavailable during that flight. I wasn’t able to even buy anything. Hungry & exhausted, I went to sleep. Woke up in Bangkok and swore I’d never fly air Canada again. During a 14 h flight, menus found in the seat pocket should be available or the food provided should be edible. Sandwiches that go soggy or that were made one week ago shouldn’t be served. Even if I didn’t have the allergies I wouldn’t have eaten the rotten food provided. The neglect from this airline is beyond disgusting. Now I will say it might not have been the flight attendants fault that they barely served us as they are doing what they are told / trained to do. But the entire airline needs many improvements. Felt like we were being punished by not serving edible food, not providing average seat width & decent leg room. First class was also below average as I walked by. I would have been disappointed if I paid even more money for the treatment they received. Wake up Air Canada, do better.",AirCanada,trip_advisor,['Responsiveness']
3576,Plane needs a good cleaning,"When taking our seats, there was a used dirty ear plug on the seat, trash papers in the seat back and when the tray was folded down, it was covered in sticky spilled soda. My wife's tv monitor did not work, the ""live map view"" showed a stationary map the entire time. The return flight was to be at 6:00 am, later re-scheduled for 5:45 am...and Jet Blue said you must be at the airport 3 hours before departure...2:45 am! What an absurd hour to schedule a flight from a tourist destination!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
3577,"Terrible company, arrogant flight attendants, appalling service","Terrible company, arrogant flight attendants, appalling service They forced me to add $80 for excess baggage, plus another $80 for the baggage itself. They don't even offer a bottle/glass of water on the flight, instead they sell a bottle of water for $4. This was my first and last time I fly with Spirit, such a disgrace! Think twice before you book a flight with Spirit!",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
3578,Rip off to reserve seats,They made us pay to reserve our seat to be sat somewhere near each other but others reserved 24 hour before and got better seats... real rip off,AirCanada,trip_advisor,['Responsiveness']
3579,Always a great experience,I’ve flown with Spirit Airline more than a dozen times with my twins over the past several years and always have a great experience. I’ve consistently found the flight crews to be friendly and responsive. You can’t beat the price of the tickets and I find the planes to be among the cleanest.,SpiritAir,trip_advisor,['Responsiveness']
3580,Long haul flight,"All of the employees were very polite and helpful, starting from the ticket counter. When we checked in they gave us a whole row, blocking the middle seats. This was a 16 hour flight so having the extra room was much appreciated! Food was ok as airplane food goes. Service was good, again very polite service and respectful. Snacks and drinks were available between meal services.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3581,"Horrible Airline, fly anyone else.  Worst customer service","Their website did not work, I tried for three days in a row to book this thing. I had to book a flight to get out of Guatemala! I was forced to pay $30 extra dollars to book online. This airline is horrible, they could care less about customer service. Even more horrible, the agent would not allow me to do the survey at the end of the call, both agents said that it was currently unavailable.",Avianca,trip_advisor,['Responsiveness']
3582,On time!,"This was my first Allegiant flight. When doing online booking, I noticed the cheap rates advertised are not always what you get. I understand this is how they do business, but nonetheless, it was somewhat frustrating as my flight from Mesa increased $40 within 12 hours. By the time I got done with all the ""add-ons"" my flight wasn't as cheap as what the advertisements would have you believe. However, knowing what I know now, I would still book with Allegiant if the rates were affordable because I LOVE the direct flight it offered me. Living where I do, there are few dirct flights and that was worth alot. The other plus was checking in 1 bag for 2 people and only having to carry on a purse...",Allegiant,trip_advisor,['NA']
3583,Business fight to Louisville KY,"Very easy to work with this airline, staff very helpful. Boarding procedure is the best in the business. When you confirm flight you get a boarding number and you pick any seat available.",SouthWest,trip_advisor,['Responsiveness']
3584,Amazing Service!,"We flew Emirates Business Class from Barcelona to New Delhi with one stop in Dubai. The return flight was from Hanoi to Dubai(we stayed 2 days there)and back to Barcelona. The service was outstanding!! The seats, the food, the entertainment, the flight, everything was amazing. The bar in the back of the plane is worth visiting. They even sent a driver to take and pick us up to and from every airport complimentary!! I definitely will fly again with them soon!!",Emirates,trip_advisor,['Assurance']
3585,Nothing Special - Good Flight no problems,"The staff were nice enough to bump us up to an earlier flight for free since we arrived at the airport early. Seats are well spaced to other airlines such as Air Canada Rouge or Air Transit. I would easily say overall, Air Canada is the best airline in Canada.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
3586,Good value for the money,"This is the second time I flew with Avianca long haul from Santiago to London via Bogota. This time I had to buy the ticket to replace my missed flight due to weather disruption on my earlier flight. The business class ticket was really cheap compared to other airlines. I flew on their B787 Dreamliner on both legs. The business class seat on B787 is a big improvement from their older planes. The seat configuration is similar to Cathay Pacific, AA and Qatar Airways which gives all passengers direct access to aisle. The seat is quite comfortable for sleep with good space to store your gadgets and shoes. The IFE is below par compared to other airlines but it didn't bother me since I needed sleep throughout the flight. The food was also average but did the job. The FAs were polite and always available when you need them. It was easy to do check-in on their app and the ground staff were efficient. Avianca is not top tier airlines and I don't think they have ambition to become one but I'd still recommend it for the value for the money. Plus they are still better than most of the european airlines such BA and Alitalia.",Avianca,trip_advisor,['Assurance']
3587,Great Direct Flight,My wife and I recently flew United Airlines to Oahu. It was a non-stop flight that was supposed to take 9 hours and 45 minutes. We took off on time and arrived about 30 minutes early. We were well served while on the plane. Great landing by the captain.,United,trip_advisor,['Responsiveness']
3588,Why can't all airlines be like this!!,"Fantastic customer care - just had to change my ticket for flight in couple of weeks time, noramlly I dread having to make that call with other airlines as you can almost hear them rub their hands together as they prepare to gouge you for change fees etc. Not Southwest!! its true $0 change fee and for my flight $0 fare difference......certainly helps me want to fly with these guys more for my domestic travel, plus original ticket was $100+ cheaper than the competition in the first place!! Good for you Southwest",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3589,Affordable and on time!,Our flight was VERY affordable and both legs of the trip were on time. Our checked bags made it there and back with no damage and I found their staff to be friendly and helpful.,Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3590,Mr. Liberato,Very spacious and attentive staff. Will be flying with jet blue again 100% everyone was friendly and accommodating.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
3591,Absolutely awful airline,"My flight from Manchester was delayed, so I missed my connection to San Jose. Then had to fly to Montreal from Toronto for a connection to San Jose the following day, arrived about 30 hours late with the San Jose flight being delayed again, and they have also lost my 2 checked bags. The absolute worst service anyone could ever expect to receive from an airline. It has also been impossible so far to actually make my claim too as it is impossible on mobile and my laptops are in my checked bag. It is an absolute joke and any sane hunan being would use a different airline.",AirCanada,trip_advisor,['Responsiveness']
3592,"Did Our Checked Bags Make It On the Plane?
 Don’t Buy the “Poor” ticket","Did they put out bags on the flight? Who knows? We get to stand around the baggage claim for an hour again to find out. I will review of the leg back where I discovered Jet Blue is the new Spirit, but with the added bonus of getting what you need being a special puzzle you have to decipher. And don’t worry - at every opportunity they will remind you that you have “poor” tickets and get no luggage, no boarding, nothing but scrutiny. Have a nice flight, indeed. Waited 30 minutes to begin boarding so the beautiful people can have their catering. Now we’re just tooling around the airport, an hour late. Just driving around. Woman wanted to borrow a pen and the flight attendant won’t give her one hahaha! “We only have enough for credit card apps.” And first class passengers, I’m sure. Pathetic. Oh, they don’t have enough food either. Shocker. Glad we waited for an hour for them. Generally the basic discomfort of flying is there, as usual. Now with the added bonus of wondering where your luggage is while starving. Don’t think Jet Blue is any different.",JetBlue,trip_advisor,['Responsiveness']
3593,Never ever use Emirates,"24 hours late. These things happen, but, we had a 20 hour unscheduled stopover in Dubai. Given ONE meal. Originally booked a long leg room seat on my connecting flight. Due to delay, didn't get this. Then they lost both my suitcases. It is now Friday morning, I arrived on Sunday morning, and still no luggage. Absolute disgrace of an airline.",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
3594,Getting your act together,"Southwest at least delayed this flight 10 times. Unbelievable. Used to like SW, not anymore, prices are not good anymore and service is even worse.",SouthWest,trip_advisor,['Responsiveness']
3595,Never Again,This airline is the absolute worst. I’ve never heard of an airline charging for boarding passes. Had to pay 150 for a bag that I couldn’t even see the weight of. SMH. Pay for carry on. Never again. Definitely will stick with southwest. Especially when it comes to bags.,FrontierAirlines,trip_advisor,['Responsiveness']
3596,Normally Without Issue,"This flight started at MCI with one stop at Baltimore with no plane change, before going on to PVD. Evidently the baggage crew at Baltimore does not bother to check tags before unloading of checking flight roaster to make sure all baggage is coming off at the same stop. I am in PVD for business without any clothing or personal products. They have located the bag and confirmed it in transit, but that does not help the fact that i still have to have clean clothing to report to work at 0700 on Monday in which i went to the local store and purchased. In my opinion issue could have been avoided had bagage crew bothered to do their job properly",SouthWest,trip_advisor,['Reliability']
3597,LOVE SOUTHWEST AIRLINES,This airline is our #1 choice for flying if they service the city we are going to. Love the free two bag ability and always enjoy their bantering back and forth with passengers. Other major airlines can’t compete with their quality of service and the personality of their employees. AWESOME AWESOME AIRLINE!! Oh and if you fly out of Raleigh (RDU) they have their own terminal. Keep up the great work.,SouthWest,trip_advisor,['Assurance']
3598,Zero help if flight is canceled!!!,"Flight cancellations happen, not a problem. Allegiant keeps cost low with less flights, lighter luggage weight, charging for seat preference, and using older planes, not a problem. Our flight was canceled and was given a $300 Amex giftcard and told to figure out how to get home. Instead of them eating the cost and trying to get us home I had to figure it out. I had two options. Book a flight or rent a car to drive 12hrs. - Only hotel to rent was the most sketchy room ever, barricaded the door. Other had to travel an hour just to find a place to sleep. - Flights with other airlines were starting at $500 (I only have $300) - With high demand, I can only rent a car for 3-4days at $100+ a day.( they don't take gifcards) it was two of us traveling so together we had $600 in Amex cards. The best way to save money would be to rent a car which came to $516 to drive 12hrs. If they made a decent attempt to get us home then I would try it out again, since there was zero help. Never again!",Allegiant,trip_advisor,['Responsiveness']
3599,Excellent Crew,So happy to be back on board an Emirates flight or any flight!! We had a really enjoyable experience flying from London to Dubai this year. Once again Emirates have proven they are the best in our humle opinion. Thanks to all the Crew,Emirates,trip_advisor,['Assurance']
3600,Great airline,My wife and i along with our 1.5 year old soon just recently flew with JetBlue and were very impressed! We were treated very nice by the staff. Also had a check in back the the zipper broke right after we checked it in and when we got it again we thought we might have lost belongs but turns out they tried closing the back again and ended up putting it in a bag to keep everything there. Would highly recommend.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3601,JetBlue is the way to go,I would never fly any airline domestically instead of JetBlue. I love the option of choosing movies or music. They also give you unlimited snacks and drinks. If you book on JetBlue vacations the first Alcoholic beverage is on them. Lots of legroom and modern planes. Highly recommend.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3602,Air Canada Flight 9 & 10 to and from Calgary to Toronto,Not a bad flight for AC. 4 hours long. For couples try getting the Aisle and Window- it's a 2-4-2 configuration- Boeing 767-300 . And it's not Rouge !!! Thank God.,AirCanada,trip_advisor,['Tangibles']
3603,Quick but Cold,"I love the direct flights but the plane does get extremely cold. It's like the air is coming from everywhere but the overhead vents to turn it off. I've gotten used to it but beware first time flyers bring a jacket, you're definitely going to need it. The bonus is that they have toilet seat covers in their lavatories which is a first for me. They keep the lavatory clean and the service is friendly on board.",Allegiant,trip_advisor,['Tangibles']
3604,AMERICA'S WORSE AIRLINE,"I have flow this airline since it's inception of service into Lima, Peru. It WAS wonderful however in the last year it has fallen. The app does not work half the time, 1 hour or longer hold times are the new norm. In flight service has slipped too. I was on a flight where a mom was letting her children scream. I asked a flight attendant to ask to speak to the mother she literally screamed at me. After complaining about waiting over an hour on the phone because their app wasn't working I was told to, ""live with it"". One can see why jetBlue was rated Americas worse airline.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3605,They don’t care but they do charge for everything,Airline delayed boarding then the other pilot never showed up we had to get off the plane and wait 2 hours in the gate for the pilot to show up,FrontierAirlines,trip_advisor,['Reliability']
3606,Amazing cabin crew ..especially Mr Kevin .,"The staff was very cordial,especially Mr Kevin who went out of his way to make passengers feel special and looked after ..Very impressed ..",SouthWest,trip_advisor,"['Assurance', 'Empathy']"
3607,The absolute worse service!,"Currently at airport as I wait online with 2 family members. Spirit decides to keep us inside a turned off airplane, no air circulating, no notice but that the airport is not ready to take us in. Not considering connecting flights and having to do immigration, this was an international flight. Gets better before even getting through immigration we were forced to collect our luggage….what!! We have connecting flights are you kidding! On too of having to take our luggage, they are extremely damaged!!! Every single one of our suitecases were destroyed and mishandled! Than they take you only in small groups because the line to immigration is overwhelming and they can’t fit enough ppl…leaving our connecting flight with less than hour!!!! Explain to me how this is normal!!! Incompetent, unprofessional staff goes on to tell us the next flight they can put us in will be tomorrow at the same time… so 24 hours we have to wait in an airport because they will not accommodate a hotel because it wasn’t Spirit’s fault it was the airport and immigration! I’m sorry I PAID SPIRIT TO GET ME HOME NOT AN AIRPORT!!! You quickly washed your hands, hand over a new boarding pass and call it a day! You call this service????? I WILL NEVER FLY WITH YOU AND I AM DEMANDING A FULL REFUND FOR ALL OF MY FLIGHTS!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3608,Southwest Airlines,Less than 24 hours before my flight Southwest Airlines cancelled it. Luckily I checked my email to find out about it or it could of been alot worse. They should of called me or texted me but they didn't. I had to wait on the phone for over half an hour to talk to somebody. I finally got my flight rescheduled but it screwed up my plans for that evening. All they told me was to call customer service if I had a complaint. But I know they would of done nothing and I did not want to sit on the phone for another hour. They promote that bags fly free but what they don't tell you is that they will ruin your luggage. WORST CUSTOMER SERVICE EVER. Southwest Airlines is the Walmart of the sky. Stay away if you can.,SouthWest,trip_advisor,['Responsiveness']
3609,Terrible baggage Handelers,Don't bother with this airline if you value your belongings a guitar I have taken well care of for so many years arrived with the neck broken.,SpiritAir,trip_advisor,['Tangibles']
3610,Great experience,"This experience was the complete opposite of my initial flight. The staff were nice, checkin was great, deplaning was okay, and everything went smoothly. They still should offer at least water at no charge.",Allegiant,trip_advisor,['Responsiveness']
3611,O bom serviço de sempre.,"Mais uma vez viajei de férias por esta companhia aérea e contei com a perfeita pontualidade, além de excelente serviço prestado por seus funcionários.",Avianca,trip_advisor,['Assurance']
3612,Never again!!!,"My plane trip to Milwaukee from Chicago was canceled at about 5:30pm. Therefore, I requested for my two check-in baggage at the baggage claim around 5:45pm. At 9pm, I asked a United airlines worker to help look for my bags for me, only to find out that I waited 4 hours for Nothing!!! My two (2) check-in bags were put on another plane that just departed without us!!! Now I have to spend the night at the airport with no food, no bed, and no blankets, and it was super cold and uncomfortable! And when I finally do reach the Milwaukee Airport...I can only hope and pray that no one accidentally or intentionally took our 2 baggage full of valuables. I'm pissed off to the Max!!! Had they told me that they accidentally put my luggage on another plane sooner than 4 hours, I would've took the bus home asap and be ready for work the next day. But No! Because of these lazy workers here at United Airlines, me and my girlfriend are are stuck here at the Chicago Airport with Nothing and we can only hope that our luggage will still be at the Milwaukee Airport when we arrive there the next day! NEVER AGAIN!!!",United,trip_advisor,['Responsiveness']
3613,"Flight delay, horrible customer care","The flight got delayed 6 hours, and we missed our next flight from Lisbon to Milan. No one, both by personal office or online, told us what to do, if not ""you have to rebook your flight we can't do anything about it. They also were so rude and condescending. They offered us a 30€ discount for a restaurant in the airport, instead of paying the 200 € for the flight. Such a horrible experience, Never ever ever again flight with Delta. Shame on Customer Care and Delta. We're disgusted and offended on how they treated us and didn't at all try to help us.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
3614,Delta airlines is horrible,First delta airlines canceled our plane saying it was a bad storm it wasn’t raining and did not rain at all forever us to spent the night in Atlanta in a hotel which was a hole in the wall bad smell threw the hotel room was dirty they tell us to come back in the morning so we can make the first straight flight but instead they put us on standby and we didn’t get on that plane then they put us on a plane going to New York to catch another plane and we where just tryna go to Cleveland the people in Atlanta airport at delta all had attitudes and didn’t want to help us the whole experience was just horrible and I will never fly delta again or fly to Atlanta at all trash‼️,Delta,trip_advisor,['Reliability']
3615,Awful awful awful,Literally the worst customer service out there. They dropped messages back and forth with me multiple times and never answered my request to help with some flight changes when I had multiple cities booked on one trip.,SpiritAir,trip_advisor,['Responsiveness']
3616,super,"i flown many airlines, but this airline is really a pleasure to flight, they will give you great service.most of the planes are all bran new in flight entertainment is great and free drinks and food.",Avianca,trip_advisor,['Assurance']
3617,The worst airline ever,"The worst airlines ever! I do not recommend this airline at all. They are the biggest scam. Stupid representative l, poor customer service!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3618,Business class travel between Toronto to Buenos Aires,"Air Canada business class is one of the best if not the best in North America: good selection of meals with good wines and seats transforming in beds for long flights. Personnel is very kind and able to answer in English, French, Spanish and Portuguese. Still not the level of Asian airlines where you feel in Business when you are in Economy...",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
3619,Bare bones flight,"I had a satisfactory flight (1 hr) to Las Vegas. The plane & seats were pretty basic. They don't recline. If you wanted a soda or water there was a charge. It was a short flight so not necessary. Crew were friendly. Flight was on time. Cheap flight, but if you want to sit with someone they charge to pick your seat. They charge for luggage, carry on's, everything you can think of. I just wanted to get there fast & they did that.",Allegiant,trip_advisor,['NA']
3620,No Worthy at all,"The worse business class experience. AV shouldn't dare at all to call this business class, maybe a lower Premium economy. -Seats: All and uncomfortable, minimal reclining. No foot-resting -Business Service: No welcoming drink of any kind, nothing, NADA. Dinner service (and lunch as well in return flight) was presented in a cardboard box (looking like a happy meal ) including a bag of potato chips, oreo cookies, a small bottle of water, and a small sandwich. That was the Business Class meal! No wine, no additional water, no coffee, no dessert, nothing! In-flight entertainment: Outbound: poor and minimal. Inbound: broken",Avianca,trip_advisor,['Tangibles']
3621,flight staff very helpful.,counter staff and flight staff couldn't have been more helpful. the check in was confusing to us as we are older travelers and not really tec savvy. staff helped us thru the process with a smile and it was appreciated.',SpiritAir,trip_advisor,['Responsiveness']
3622,DO NOT FLY Spirit,"The absolute worst flying experience ever. Paid extra for good seats so our flight was NOT cheap. The customer relations for us for pitiful and apparently they have so many complaints that there is a 60 day wait for an answer. We missed our flight due to TSA hold ups and SPIRIT offers no help or compensation for this - our plane was still at the gate but they refused to let us on because the doors had shut. We were offered a flight for two days later which was not acceptable and had to purchase new flights on Southwest for $500.00 to catch our connecting Spirit flight in Fort Lauderdale. While on our Southwest flight we realized that one of our connecting flights to St. Croix from Ft. Lauderdale was cancelled so we had to purchase a new one. When we arrived in Ft. Lauderdale we were then not allowed to get on our connecting flight because we had missed our BWI flight. We had to wait until the next day to get a flight meaning more expenses for us to stay over night in Ft. Lauderdale. When leaving St. Croix we were informed that we had paid for two return flights for one of us to Ft. Lauderdale and guess what? Spirit doesn't give a crap and we lost approximately $950 by having to buy additional tickets. So truly this airline is HORRIBLE and I would suggest never flying with them regardless of what cheap prices you find. Oh, well unless of course you pay them for insurance for your screwed up flight which no doubt they will NOT honor. They do not even deserve ONE STAR",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3623,Stay away frontier now matter what the price is,Complete garbage and late both ways considerably. Won’t fly again. Staff is also as miserable as the flight experience,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3624,Worst Customer Service Experience Ever,Emirates Airlines Just to give everyone the heads up Emirates Airlines cannot change a name on a booking from a Travel Agent in 2019. Seems technology has failed them as has customer service. 47 minutes onto there customer services & they cannot change the name on the ticket. Emirates Customer Service solution is to buy another ticket & then get a refund. Not Likely! I’m bemused & somewhat puzzled how they can issue another ticket when they cannot change the name to the correct one supplied by the travel agent. If that’s the state of play I’m not sure they should be operating planes & flights as they seem to have technology issues that need urgent attention,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3625,One of worse airline ever,Emirates cancelled my flight I had very important meeting on that day I haven't received any update went to airport they informed me the flight has been cancelled had to pay parking charges covid test fit to fly certificate all wasted never again ridiculous service,Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
3626,Favorite Airline,"There are two factors that stand out: Free Bags and No Rebooking. Rebooking is the great wild card since you never expect to rebook. All other airlines indicate too bad and too sad. You eat the fare. All the new Basic Economy Options on other airlines are BS. Last on plane and limited to no carryon. There is a reason why so many fliers like Southwest,",SouthWest,trip_advisor,['Responsiveness']
3627,GOOD,"It was our first time to use this airlines. Well, their airfare was cheaper compared to other airlines even though their checked-in bags online was higher than other airlines, we still ended up paying less. The seats are uncomfortable and do not recline but it did not bother us at all because it was just short flights. We got nervous with our first connecting flight because it landed a little bit and then fly again. Then the stewardess announced the reason and we landed safely. Going back, it has been delayed but no one was announcing the reason of the delay and when I asked, I was told that they were fixing at the back of the plane. Well the pilot was good in landing.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3628,Inexplicable delays,I experienced significant delays coming & going as did other family members traveling on Air Canada to and from the same destination (Montreal). I will avoid them at all costs in the future.,AirCanada,trip_advisor,['Reliability']
3629,Great flight to Frankfurt,"First time on Dreamliner 787. We had upgraded to premium economy and was pleased with the service and dinner was better then usual. Air Canada is our airline of choice and we travel a lot. Not all flights, service or food is great but this one was great.",AirCanada,trip_advisor,['Assurance']
3630,You need to pay for everything,The worse Airlines. First they charge a lot more on the ticket counter for your bag $130 compared to $45 online. Makes no sense when Other airlines charge a lot lower rate. It’s ridiculous and not right. Last time I will fly with Frontier.,FrontierAirlines,trip_advisor,['Responsiveness']
3631,a free upgrade was outstanding,"It was fabulous! I was boarding the plane and they said, ""oh, ma'am you were upgraded to business class"" Have to love that. The service was great, lots of space, food was good. The flight was on time, no fuss, no muss, no drama.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3632,A good flight with a pleasure of a messup,"We flew to San Francisco from Columbus due to Cleveland being expensive. The flight from Columbus to Houston George Bush airport was perfect but when we were getting on the flight to San Francisco from Houston George Bush airport, the flight got delayed for over 30 mins and nobody notified us about it, I clearly did not appreciate it. This is not how you treat a customer who wants to fly. Price was not worth it. I’d avoid flying this airline if possible if you are going to San Francisco or try connecting thru a different airport.",United,trip_advisor,['Responsiveness']
3633,Spirit Airlines is a joke!!,"I will ride a Greyhound bus before ever booking with Spirit Airlines ever again, we never flew with this airlines, even though we’ve heard nothing good about this airline. We said we will give them a try anyway. It doesn’t need to be called Spirit airlines it needs to be called “SOULPLANE” I understand how when decisions are made from higher up and you have no control of things as a supervisor. The customer service people were so rude (not the 9 month pregnant lady Gabby) but the others were treating us like we were the problem. First I knew something was wrong so I zeroed in on the conversation and people were talking about the pilot being not here yet. Then they canceled our flight all of a sudden “due to weather” when they deemed it that no refunds,(all other airlines still flying to Orlando from this airport) the supervisor came on the loud speaker and said we would automatically be booked on the next day at noon and be at the airport two hours early, well I was concerned because we drove 4 hours for this flight. So I asked to speak to the supervisor about a hotel voucher the supervisor told me her self “ it will be a minute let me finish this last flight please sit here in this area (gate area) I waited for her 2 and 1/2 hours and I did speak with her in between that time saying wait here, only to get a response from a higher up guy and said oh she(supervisor) is down stairs printing out vouchers for hotels so I go down there and by the time I got there we received word that they had given all the hotel vouchers away and they had no more. So we had to find a room for the night on a Fourth of July weekend. We get back to the airport two and a half hours early for our next flight and all the workers avoided all the passengers in line and after waiting an hour they came out and acted as if we were their problem and told us they were going to ferry the noon flight just for the flight attendants to get home. In disbelief I told the supervisor the other customer service agent told me that my wife and I were on a flight for 5;30 pm prior. she told us they over sold that flight so they bumped us off, I was on the phone with customer service as well and they said because of it being weather related they wouldn’t refund us and would have to be booked on another day, we had to bite the bullet and rebooked with our favorite Southwest Airlines and had to file a claim with Spirit to try and get our money back. I understand things happen but you can’t treat people crazy in the process it was a nightmare. If I had one word to tell anyone about Spirit airlines my word would be Ruuuunnnnnn!!!🏃🏽‍♂️🏃🏽‍♂️🏃🏽‍♂️",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3634,Awesome flying experience!,"First time flying Jetblue and now I am a fan! I was a little wary about traveling with the family on Thanksgiving, but it was one of my best (coach) flying experiences. The boarding was well organized and the planes MUCH more roomy than my recent Southwest and American Airlines flights. The crew on the flight was outstanding as well and treated us all like friends rather than like annoying passengers they had to ""deal"" with. The next time I fly, I plan to check on the JetBlue rates first!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3635,with gold statis jumping flight easy,when you have gold statis it makes it easy to jump flight easy. without it it is hard... you have to pay. why not make it easyDELTA?,Delta,trip_advisor,['Responsiveness']
3636,Rude behavior at the boarding point:LUIS and KRISTINE,"At the boarding point we met the most rude workers. Their names are LUIS and KRISTINE (she did't spell her name). Fact is, we asked to get seats together. We checked in at 12.47 pm, our flight at 9.59pm. However, we were told that we can't get free seats together. Workers were pursuing us to pay for the seats. My friend is flying a second time, and she has anxiety to fly. They were extremely RUDE. Make sure they are disciplined ,they shouldn't be dealing with customers this way.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3637,What fresh hell ,"Flying in on Delta, you now have pay extra to get early overhead bin space, deplane on the tarmac, take a shuttle to the terminal, and then take another shuttle to the taxi stand 5 miles away. What a time consuming, expensive, and unpleasant experience.",Delta,trip_advisor,['Responsiveness']
3638,Earns “Worst Airline” Rating,"Today I went to check in for my flight only to see that it was cancelled. I hadn’t received any info from the airline to let me know this and it was less than 24 hrs away. I tried to call and couldn’t get through. I was able text with them and confirmed that it was cancelled but not to worry because I was going to be issued a credit that I could use any time before September. (I was in Mexico— away from home.) So ultimately I had to book new flights for my mother and myself to return home from Mexico on another airline at 2x the cost. I would say that an airline that cancels your flight, doesn’t tell you and makes no effort to help you get home from another country is not a good purchase. It had been voted worst airline in the industry and sadly their behavior earns that award (and then some).",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
3639,Flight cancelled,Don't do it. Horrendous customer service. Flight cancelled and no way to rebook or speak with an agent. Whatever the other flight costs spend it.,Allegiant,trip_advisor,"['Responsiveness', 'Reliability']"
3640,Avoid at all costs !!,"My wife, our baby and I had a great weekend in Tampa. We had purchased our tickets months in advance on Fronter airline. And planes booked hotel, rental car, shows etc in advance. Departure was at 11 am the next day. At 11.45pm when we were already in bed we received a message without explanation from Fronter saying that the flight was canceled. So we are rushing and panicking to call them and they never answered. We have filed a claim and had to advance fees for new tickets at the last minute. Looks like they want to give us a credit. This is out of the question ! We don't want to deal with this company anymore.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
3641,delayed baggage..couldn't give a stuff!,"We flew economy from Kelowna to San Francisco via Vancouver. On arrival, my suitcase didn't arrive. We filed a claim with the Air Canada staff at the airport (who weren't fazed by this and, judging by their demeanour and queue of similarly affected passengers) this wasn't a one off. We are only staying in San Fran for 2 nights and will fly back to Australia tomorrow. Currently no bag. Their tracking system for lost bags is useless. It informed me that the bag left last night but, on looking up that flight, I found it had been cancelled. I called the number provided (after being on hold for an hour then spoke to someone in India!)to try to find out where it was and was informed it would arrive tonight on the same flight number and time as the cancelled one last night (despite at least 6 flights arriving from Vancouver today). Any airline worth its salt would have put the bag on one of the first flights the next day but no. I wasn't satisfied with the casual attitude of the rep on the phone so tried a couple of other AC numbers listed. I even called the duty manager at San Fran airport but no one could help. I fly out tomorrow. The outlook doesn't look good. I won't be flying with them again",AirCanada,trip_advisor,['Responsiveness']
3642,Not a good value for money,"I don't know what is the difference between full service and low cost carriers these days. Air Canada is one of the premier full service carriers in North America, but they charge you extra for every little bit, even head phones ! Baggage allowance is rather low (just one piece, 23 Kg) also and they are very strict on that one. When Asian Airlines are pampering you like you are kings, this type of service is intolerable, especially when they are charging you so much.",AirCanada,trip_advisor,['Tangibles']
3643,Old and Worn Out Plane and Disinterested Flight Attendant,"For various reasons, I sat in 3 seats on this trip: #1- seat could not recline because the recline button was missing, #2 - Tray table was dirty and stained and entertainment system was in need of repair- couldn't adjust volume nor switch channels, #3 - the plastic covering of the arm console was detached from the armrest and would not remain in place on console. Used call button for flight attendant to order drinks; she arrived and stood in the aisle and looked down at us, as if to say, ""so?"" Didn't ask what we needed or wanted until we finally said we'd like to order drinks. She took order and walked away without another word!! I should point out one flight attendant was very helpful and friendly. Also on the + side - flight arrived 40 minutes early to SJC.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3644,Doctorate,"Had a flight cancellation, so booked a flight when I promised to myself I would never fly using their airlines again (they ruined my luggage last year). Ended up having to risk my chance because I was risking a job offer. Terms of service is probably nestled somewhere in tiny print but got charged for 127 for no-show because I couldn't make it on time to the terminal from where I was (only to find out later when I was back home that the flight was getting delayed). Don't want to bother calling to clarify because their call service is and always will be horrendous. No one picks up and no live chat :) Seriously, the last time with them. I'd rather pay for United who charges more but you're guaranteed better customer service. Frontier, if worst case scenario. But, Spirit? Lol",SpiritAir,trip_advisor,['Responsiveness']
3645,Economy Seating Comfort ,"Living near Newark Airport, we usually fly United. Our last trip was best served by JetBlue, so we made the switch. We were very impressed with the seat comfort--wider seats and definitely more leg room, even in economy. I'm short but even I feel cramped in United's economy seats. If I'm unfortunate enough to have the person in front of me lean back, I've felt claustrophobic. I don't know how a taller person manages. The flight attendants were friendly and helpful--could've just been this flight. Regardless, just for the cabin comfort, I would definitely try to fly JetBlue anytime it's an option.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
3646,great,"Great smooth flight. Staff were courteous, friendly and helpful. I would fly Southwest Airlines again.",SouthWest,trip_advisor,['Responsiveness']
3647,Avoid,"Inevitably always hours delayed best case - worst case flight is completely cancelled. Avoid YYZ at all costs it’s not worth the hassle. I have flown with exclusively AC for over 30 years, and ever since Covid this airline has struggled to recover. Operates at a level of a third world airline. Food is also barely edible, even in business. Book with WestJet if you want to get anywhere on time.",AirCanada,trip_advisor,['Reliability']
3648,Will fly with Jetblue everytime I can,"I have been flying Jetblue for a long time, good service, always on time. Good service both prior and while on fight.",JetBlue,trip_advisor,['Responsiveness']
3649,Business class and lost baggage nightmare,"We opted for business class to ease travel fatigue. While there were no problems in the portions of the trip that offer the luxury business class pods, the remained of the trip was poorly run. Our flight from Toronto to Vancouver was delayed by several hours due to a malfunctioning smoke detector in the restroom. We missed our connection due to the delay and were re-routed on a later flight, which was also delayed by two hours. Our checked bag from Buenos Aires to Portland never arrived in Toronto. Long story, but the airlines was completely incompetent in the manner in which it was able to track the bag. We had the tag number, other information, filed 14 reports with various agents and were provided with conflicting claim numbers. Air Canada definitely needs to upgrade its computer system if it expects to compete in the big league. Got the bag back after major hassles with customs (bag separated from passenger is a big no-no). Took 10 days and multiple hours. Won't take Air Canada again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3650,Lack of communication & service,"Customer service is at a high time low! The attendant checking us in rather flirt with another worker than help customers. She never called groups beyond 2 so we weren’t able to board with our group. When we checked in we were told there was no more room for bags and we had to check ours and get them at the baggage claim. When we boarded the plane there was plenty of room for our bags! When an inconvenience!! Flight attendants on board were rude and not helpful. I would fly any other airline than United. Service and overall experience just gets worse and worse. Unsatisfied, used to be, loyal customer.",United,trip_advisor,['Responsiveness']
3651,WORST airline ever - do not fly frontier!,"they take your money, cancel your flights, offer no assistance whatsoever at the airport, only communicate via delayed email and only refund in vouchers that expire - absolute worst experience with this airline - two trips in a row. first canceled flight to Puerto Rico - had to find our own flight on another airline (at different airport and next day) which also causing us to lose 2 days of our already paid for accommodations. Then, on the next trip, canceled our flight to Chicago with no warning and again, since this was a long weekend trip we had to find another flight on another airline 9 hours later. Frontier only offered vouchers even though we paid partly in cash and partly in vouchers. vouchers are only good for 90 days so they basically take your money. will never fly fraudtier again!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
3652,Great service ,I fly Southwest often and they always impress with their customer service. This flight was no different. The flight attendants were around the entire flight checking on the passengers to see if they needed anything. It’s always a pleasant experience flying with Southwest.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3653,"If you want to ruin your vacation, fly Spirit","By far the worst experience I have ever had with an airline. Booked a flight for 6AM over a month in advance. When arriving at the airport, the Spirit desk was not open, and using the automated kiosk printed out tickets for the entire family for 8:30PM. When talking to customer assistance (finally), I was told, tough, No refunds, and no chance to change the flight to anything earlier. My whole family missed out on an important event that day. Best Spirit could do was book us with United, at our expense. We flew with the tickets we had, but missed everything important. Anyone that works for this airline is a souless, sub-human piece of garbage and should be treated as such.",SpiritAir,trip_advisor,['Responsiveness']
3654,Stay away!,I have never ever had such an awful experience with an airline. Do not recommend. There is no help available. They made me miss flight. The agents at the kiosk are rude and completely unprofessional,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3655,1st time flying w/ JetBlue,"This was my first time flying JetBlue and we loved it. Our flight to Florida was delayed 1hr but I'd rather have a safe flight. Loved the fact they have tv and you can watch cable free, free Wi-Fi, free snack and drink including Dunkin donuts coffee 😀😀. Great flight crew, we had a fun and safe trip.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
3656,A pleasant flight helped by Free movies !,"I was invited by my nephew and family to go to Puerto Rico to spend New Year's with my brother and hubbie who had moved about six months earlier. I was pleasantly surprised ( since I had not flown for a while) to see that we would have not only snacks ( very generous ,you can get up to 3 bags of different snacks pretzels,potato chips etc) and best of all a movie !! Fairly new movies too , I watched Aquaman on the way there and The Art of racing in the Rain ..this last one I strongly recommend to people who love dogs. I am NOT a fan of flying and the seats are still tight in space ,but between the mentioned and the personnel pleasantries the experience was good!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
3657,One of the worst,"Many delays, consistently destroys/loses luggage, rebooks direct or 1 stop flights as multiple stop trips without any compensation.",AirCanada,trip_advisor,['Reliability']
3658,Routinely on Time!,"Southwest is consistently on time with their departures and if late, the passengers are informed. Love the free 2 checked luggage and the no change fees. Have not used any other airline in years.",SouthWest,trip_advisor,['Reliability']
3659,Border closed -  united don’t care,I booked travel in January 2020 to fly from Montana to Florida. I live in British Columbia however flights out of Montana which is just across the border from where I live are usually more reasonable and more direct. Due to the unfortunate events that followed in the months to come regarding the Border closures between the United States and Canada I was unable to board this flight. I sent a refund request to United airlines in which I was denied because it was a nonrefundable ticket and the flight was not cancelled by United. They provided no exception to this as it was not their fault. My other family members that were Meeting us in Florida who also live in Canada but we’re flying out of Detroit through Delta in spirit airlines. Both of these airlines were accommodating to their non-refundable tickets due to the unforeseen circumstances. I will never recommend never fly United airlines again. Their customer service was very rude and accommodating and simply did not care they were following the rules.I did put in a complaint in with the department of transportation and hopefully to get a resolve.,United,trip_advisor,"['Responsiveness', 'Empathy']"
3660,"Ladrones en Avianca, mucho cuidado!","OJO! Mucho cuidado con sus maletas, Avianca no chequea a sus empleado y entre ellos hay muchos ladrones y abren las maletas y se roban muchos articulos, los vuelos pueden ser un poco mas baratos que otras aerolineas pero no vale la pena viajar con Avianca ya que el equipaje llega incompleto y cuando se pone la queja en Servicio al Cliente, ellos siempre le dan una excusa para resolver la situación, los empleos roban bien declaradamente y Avianca no hace nada al respecto, si va a viajar a El Salvador usen United Airlines que aunque el vuelo sea mas caro pero al menos no le van a robar sus articulos.",Avianca,trip_advisor,['Assurance']
3661,Atendimento ,"Passando aqui para elucidar o maravilhoso atendimento de toda a tripulação da Avianca. Sou muito agradecido pela gentileza e qualidade do serviço prestado, um destaque especial para o comandante.",Avianca,trip_advisor,['Assurance']
3662,Comfortable Flight!,"Comfortable seats, attentive flight attendants, Premium economy was worth the small extra charge. Good movies, too.",Delta,trip_advisor,['Tangibles']
3663,smooth flight,"we had a great flight and service. But beware that will pay for carry-on as well checked baggage, there is fees for seating and etc",Allegiant,trip_advisor,['Responsiveness']
3664,Nothing But Delays,"Flights were delay going there and back. Load the plane and had us sit there over an hour before they made everyone exist the plane for maintenance. Delayed over three hours! I thought people were being dramatic in their reviews, but be warned that they really do SUCK! It is worth paying more with other airlines.",SpiritAir,trip_advisor,['Responsiveness']
3665,Booking experience - FYI you cannot combine travel bank credit + points + cash,"Ran into something pretty lame on the jetblue website today: They don't allow combining points + travel credit + cash. I spoke with someone in customer service and they basically said ""oh, we only allow 2 forms of 'payment' and points count as a form of payment."" Pretty lame move by Jetblue, honestly. This seems like a way to just avoid having people use the points/credits available to them and instead get paid in cash for flights, right?",JetBlue,reddit,['Responsiveness']
3666,Do NOT fly frontier,Absolute garbage airline. Not only did they nickel and dime us for absolutely everything but they delayed our flight twice with next to no warning. No one in the airport knew what was happening with the flight and no one would explain anything to us. Unacceptable unprofessional unexcusable,FrontierAirlines,trip_advisor,['Responsiveness']
3667,Would you use an upgrade?,515a flight tomorrow and got B36. Checked the SW app and there are still all classes of seats available to buy so I’m guessing it isn’t a full flight. Have 2 upgrades left with my RR card but a few longer flights this year so not sure it’s worth it.,Southwest,reddit,['NA']
3668,Terrible Customer Service,"We had given up flying United because of the terrible service we received in the past but we decided to give them a try since they had a new flight convenient for flying our kid home from college. The customer service has been awful. Flight was cancelled due to weather. Took hours to get someone on the phone who it turn gave my daughter incorrect information. United won’t stand by their mistake costing us $100’s. Last time ever!!! Alaska has been a much, much better carrier. Guess who our kid is flying for Christmas break.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3669,Airline ok -airport is a disaster,The flight from North Bay to Toronto was uneventful. The flight from Toronto to Atlanta was comfortable. The Atlanta airport was confusing and getting from the international terminal to the domestic terminal to pick up hired car was below average. I do not recommend at all.,AirCanada,trip_advisor,['Responsiveness']
3670,"Беспардонная авиакомпания,считающая себя властелином света","Просто ужасная авиакомпания. Начиная от посадки, заканчивая посадкой в Сан Паулу и высадкой пассажиров. Стюардессы в противочумных халатах, боятся пассажиров и шарахаются от них, как от чумных. Самолет потрепанный, хотя международный рейс. Телевизоры не работают. Показываю не пойми что. Кормление просто ужас. Все холодное, отвратительного качества. Есть невозможно. В туалетах за время 6 часового перелета уборки никакой. Не знаю может это связано с карантинными мерами, но при покупки обратного билета (билет был взят с условием отмены рейса, т.е. возвратный) авиакомпания деньги не вернула, объяснив что очень много потеряла на карантинных мерах в Колумбии и ей надо как-то зарабатывать. Вот так надо кидать пассажиров !!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3671,Four hour delay,"Let's just say that this flight took forever to begin. We had three gate changes. When we finally left, it was like eating right away and off went the lights. In the middle of the flight a woman began screaming that her mother was sick, well I know it wasn't the fault of Delta but it was scary I was exhausted and mad that I lost most of the day to weather related conditions.",Delta,trip_advisor,['Responsiveness']
3672,Don’t bother with delta,Was booked on another flight with a different airline ; anyway we ended up on delta as they put a couple of different airlines all on to the delta flight ; I wasn’t impressed with this airline at all ; would of preferred the airline I booked with : only godsend was that our flight was late at night so I did sleep a fair bit of the flight : I think delta seemed like a big budget airline and would probably be alright for a short flight but not international flights,Delta,trip_advisor,['Reliability']
3673,One of the best experiences,"I have an emotional support animal and traveling with other airlines - united- has beed a headache. Imagine my surprise when Delta made the transactions go smoothly, they gave me priority boarding and since the flight was not full they placed me in an seat row (of just two seats) all by myself. I have never been treated so kindly and have staff been so accommodating when it comes to flying. Delta is a little bit more expensive that other airlines but whit this treatment I can see the value in it :)",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
3674,Terrible company -don’t book,Tried booking a flight twice with them and each time they said the tickets I booked are not available and wanted to charge me more. The manager is worse just as rude. Trust don’t book with them!!!! It’s through Jetcost website!,AirCanada,trip_advisor,['Responsiveness']
3675,Cancellation 2 days 2 flights  - Sent vouchers for food that where expired,"Flight was canceled 2 days, issued us food vouchers that we tried to us and they were expired. Now trying for 14 hours holding and chatting trying to get refund. No one can help. Emailed back office & they say our name is not on the reservation. Still on hold. Book thru Expedia they can not help due to an agreement with Spirit. This is awful. Also after all the fees they are not the cheapest. You have to pay for seats and baggage.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
3676,Business class to Casablanca,"I booked for a flight from Dubai to Casablanca for the bulkhead window seat No. 6K. This 6K seat is a great one with ample of leg room and I could easily get in & out without clamber over my neighbour. Dubai to Casablanca flight is the classic seating one, not the new version. Another point is the availability of panels between seats in Business class for privacy. One of the great perks about flying Business Class with is the complimentary chauffeur-driven airport transfers, both ends. The Chauffeur-driven service can be booked easily online (at no costs), up to 48 hours prior to the flight. Dining was fabulous too, I had Breakfast and lunch. The Sweet tasting pitted olives (exclusively for Emirates), were delicious. The cucumber cold drink was very refreshing. The main course, of Seabass with potato and broccoli, was all tender and very enjoyable. SEE photos",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3677,Frontier seating,The seats on the Frontier charter flights are fairly comfortable and leg room is sufficient to date. I don’t like the practice of having to buy a seat beyond the first 4 or 5 rows if I prefer sitting toward the front of the plane. The pilots seem to be very conscientious toward safety.,FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
3678,“Excellent in-flight service with the PUNCTUAL departure and ALWAYS safe.”,in-flight service and ice entertainment good food and maintaining the correct time mostly reach early to the destination compared to mentioned arrival time.,Emirates,trip_advisor,['Tangibles']
3679,DELAYED every single time!,I have taken this flight many times. Every single time we are stuck on the tarmac for hours in the sweltering heat. I cant believe they cant figure out these issues so we arent getting sick sitting in a hot plane for hours!,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
3680,Lemons or Lemonade!!!!,"I had to travel to Chicago for business and I was trying to save some money on my journey, I travel in a low cost airlines and ended up paying more than what I was suppose to be paid for a regular one, At that time, I felt that I was screwed up. In addiction, my business planned didn't work at all and I thought, how many lemons I was going to received from life. Then I decided to flight with Avianca and it was a whole different story, they serve food and beverage. I even could had a glass o wine... (Please don't tell anybody) The plane was a pretty new and had entertainment on board, I enjoyed my flight with Avianca. Thank you guys for making from my lemons lemonade, you put the sugar I needed for my frustrated trip.",Avianca,trip_advisor,['Responsiveness']
3681,Exasperating Christmas Morning Travels,"Christmas morning, a flight operated by Frontier Airlines F493 that was scheduled for 11:30am went horribly wrong. As one of the passengers of this flight, I have to say it was unpleasant, uncertain and tormenting. We were delayed by 8 hours and then the flight was canceled. At first, we were delayed by two hours and given another aircraft. Then we went out to the departing zone and were told there was an issue with the oxygen tank. We went back and waited for a mechanic. The mechanic claimed everything was fixed. After getting to the runway again, the pilot announced there was still an issue and we had to go back yet again. This same situation repeated another time. So after attempting to take off 3 times, we get back to the gate and are told to leave the aircraft. At the gate, one of Frontier’s staff members with a high voice is left alone to give updates to an angry mob. They tell us to go to the ticket check in counter to claim refunds and free hotel accommodations for the night. At the counter, stand 4 employees who have absolutely no guidance or authority to help us. On top of all this, they say they are overworked since they started their shift at 6am. It’s clearly not their fault. However, there is an frustrated crowd of people shouting at them to fix the issue. Where is the Frontier Airlines management?! Shortly after, the employees announce if you live in the US, there is no free hotel accommodation available. We had to pay $80 each way for Uber rides to the airport and back. We bought $70 worth of food for two people. We had to book a hotel for $120 for the night. Are we getting reimbursed for any of these fees? Just a future social worker doing the best he can. Thank you for flying Frontier Airlines. Merry Christmas y’all.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3682,Will never fly frontier again,"Take the cheap flight if you want to be charged $153 for a personal item and if you want horrible customer service. Not even an option to speak to a live agent to discuss your concerns and when you go through chat or email, you get a message that has terrible communication and cannot put a sentence together. They are not willing to work through your concerns with you, as shown in their defensive replies behind the computer.",FrontierAirlines,trip_advisor,['Responsiveness']
3683,5 star,It was my first time flying with them and I really loved them from the time I entered until I left! All the attendands were wonderful.,Emirates,trip_advisor,['NA']
3684,Florida Design Girl,"Entire staff was kind, pleasant and courteous. The airplane was immaculate!! Seats were comfortable and the boarding was organized and quick.",SpiritAir,trip_advisor,['Assurance']
3685,world class services,best services in the world. Best dressed crew with high class hygien and love for all passagers regardless of background,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3686,Kids fly free,Hi does anybody know if there's a calendar somewhere you can check to see what dates the kids for free? I did see the help section with the blackout dates and the excluded to and from airport but want to search to see exactly when these sales are for my airports.,FrontierAirlines,reddit,['Responsiveness']
3687,"Still Not Smiling, However They do Their Job!","I was sitting in the economy comfort part of the airplane which gives you more leg room. Overall the flight was good except for take off and landing which was very bumpy, for no particular reason. I had landed a couple of hours earlier on a flight from Amsterdam and we landed very smoothly considering it was a smaller plane, Boeing 737-800 as opposed to Boeing 777 for the Paris to LA flight. Maybe it was the captain. The entertainment choices are not updated. Maybe it's because I travel this route 6 times a year that it seems the same stuff ever time.",Delta,trip_advisor,['Tangibles']
3688,Worst Airline!,"Worst airline I have ever used. They canceled flight yesterday in Charleston, WV. Made us wait all day with numerous delays and then cancelled. That was weather related so could understand. Drove to Charlotte last night to try an early flight. This flight has been delayed today numerous times again. Two days of vacation spent looking out window of airport!!! Buyer beware about this airline. They have the worst ratings for a reason!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
3689,Good experience!,"Volar en Avianca, despues de un mes fuera de casa, fue muy agradable porque fue un viaje directo, la comodidad del asiento con el espacio conveniente para mis rodillas y la atencion de su personal.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
3690,BATE AND SWITCH AND THE RUN AROUND,"I bought a plane ticket from Dallas to Toronto as I was going for an operation. When purchasing the ticket I clicked the travel insurance with the cancellation and refund policy. I called to cancel my ticket (as I had some complications) and they said it was an insurance claim. Insurance said it was Uniteds problem. So now I have a non transferable, non refundable ticket to Toronto. No where on the website or ticket I bought, said it was non refundable or transferable. No one should have to deal with this nonsense when recovering from major surgery. Its really horrendous that they would treat people this way especially during these tough covid times. United should be ashamed of themselves for false advertising and how they treat their customers.",United,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
3691,Ripped off for extra charge on exit row,Bought a ticket as a present for our son to come home for Thanksgiving. We paid an extra $50.00 from Vegas to Pittsburgh and another $48.00 from Pittsburgh to Vegas. We were told the exit row was row 12. His seat was 12D on both flights. No problem with the flight from Vegas to Pittsburgh but when returning to Vegas the exit row was 11 not 12. My son informed the flight attendant of the extra payment and was told he could not move even though there was no one in the whole row for the flight. The flight attendant stayed in the exit row the whole flight and did not wear a mask at all. We notified the airlines and was told it could take 30 to 60 days for our complaint to be reviewed. I wonder how Spirit would like it if customers told them we will pay you in 30-60 days for that extra leg room. There was also an announcement when the passengers boarded there would be no beverages/snacks since the cart did not get loaded onto the plane. A 5 hour flight not even a chance to purchase a glass of water.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3692,Great airline,Great staff- even at check in the people were very helpful- Delta did an all around great job on both legs of our flight !,Delta,trip_advisor,['Responsiveness']
3693,Business class without the class,Broken audio meant no movies for entire trip. menu selection not available for 3/4 of our travel group (despite all choosing different options). No smiles from the staff. Not game to ask for a cup of tea or bottle of water. Paid over $7000 for each ticket.,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
3694,The staff was very helpful and friendly.  The TSA security also was not as stressful as other times we have flown.,The flight to Moline was a older plane and quite noise and I do have hearing issues but I could hear this loud drone noise like huge air conditioner motor. The door to the bathroom would not stay closed either. We had first row seats so leg room but there was no place to put my purse which had to go in the overhead. The plane home was newer and cleaner and more quiet. The staff though were very helpful and friendly and accommodating. The big plus with Allegiant is you have a direct flight to where you wish to go with out changing planes. That is worth a lot to us as hate the plane changes and waiting for connecting flights.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
3695,Last on my list;,"Quick to get into the security lane with your phone ticket; however, wait times at the gate were longer than expected. And a very Long take off time. Unimpressed with the slow moving line to board the plans: 15-20 min line after departure time. Trash leftover in my seat backing. Worst part: They offer ZERO snacks, non alcoholic drinks, or even water for free- all items (yes, even water, are for a credit card only charge). No WiFi access. Crammed seating and not very friendly staff, or pilots- they are even unfriendly over intercom.",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
3696,Allegiant sucks,"Booked my family months ago (2 adults 3 children under 8) for an Allegiant flight August 6 from Bangor to PIE. Received a text yesterday at 1:05PM that their flight had been CANCELED. When I called them at 1:11PM because I was unable to rebook online, there were no seats available on any flight between August 5 until August 10. August 10 is my granddaughters first day of school, so that was not an option. I was able to change the flight to August 3, which as soon as I completed the change, realized that was not doable because of a work commitment. We determined we needed to pull my granddaughter out of the reservation so the others could fly home on her first day of school, August 10. My husband would have to fly my granddaughter down on the 3rd (only day available). We recognized that we would have to pay the ridiculous last minute price for him (which is now $459). Allegiant would only refund her $200. and wanted to charge her the $459. One way price, in addition to my husband. I do not care how convenient a non-stop flight is, we will NEVER fly that piece of crap airline again. #Allegiantsucks",Allegiant,reddit,"['Responsiveness', 'Empathy']"
3697,"Great, Quick Painless Flight to Cabo!","Love the quick painless flight to Cabo! So close but a whole different world. As usual, SWA rocks! Snacks were a little delayed, but hey, we can live without pretzels!",SouthWest,trip_advisor,['Responsiveness']
3698,Outbound flight fine - inbound flight was a nigtmare,"In October 2019 I flew from LAX to Prague with a connecting flight at JFK. The outbound flight was fine. The plane from LAX to JFK offered extra leg room and an upgraded entertainment system(Airbus A330-300). The flight from JFK to Prague had very little leg room; I'm 5'4"" tall and my knees were touching the seat in front of me (Airbus 767-400).The return flight was delayed for 2 hours due to a mechanical problem. I applaud Delta for making sure the plane was safe before take-off. Due to the 2 hour delay, I missed my connecting flight. When I reached the baggage re-check counter I was directed to the connecting flight service desk There was a long line that took me over 1 hour to reach an agent. I barely made the later flight that I was booked on. The customer service at the baggage re-check desk was poor. While waiting in line at the connecting flight service desk no one came along to advise the waiting passengers of the status. In addition, the majority of the passengers in front of me had already missed the final flight to their destinations. The delay was caused by the agents arranging transportation and lodging for these passengers. I feel the passengers who were still able to fly on to their destinations should have been given priority. I was very dissatisfied with the customer service. I was grateful to Delta for booking me on a later flight.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
3699,Worst airline company we ever used,"The 5th of April 2022 my friend and I flew with Avianca from Miami to Managua, Nicaragua. At arrival both our luggage got lost, and when, we asked politely the Managua airport staff the procedure to retrieve our lost luggage we simply got handed over an incomplete Property Irregularity Form with a contact number from Avianca call center without additional information. Since then it's been 5 days and each time we are trying to reach out to the call center they either tell us that the luggage are nowhere to be found or they simply hang up on us after 1 HOUR of wait time. We are now in a foreign country without any luggage and a service provider not able to answer any of our inquiries. We will no longer use the services of Avianca, we are so disappointed from the behaviour of the service providers.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
3700,Free miles flight,"Using our delta sky miles we flew round trip for vacation and had a great time traveling. No delays either way, organized and courteous employees. This was our first time using sky miles and Delta has made the process as close to painless as possible!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
3701,Delta 1097 On time and Early Arrival,"Delta Comfort seat 11E, flight took off on time and we arrived early. With Delta Comfort you board right behind 1st Class and you get free wine, beer and alcohol. You also get snacks but I feel they could do better with the food portion the snacks are kind of cheap.",Delta,trip_advisor,['Responsiveness']
3702,Ok but not exceptional,"This was our first time flying Emirates. We had high expectations as they came highly recommended. The flight was fine but we were underwhelmed with the food and beverage service, drinks were not offered very often during the flight and I would only describe the food as “adequate” - The in flight entertainment was excellent. If flying long haul again we would use Emirates if it was the best value ticket but otherwise would choose an alternative airline to see if the food/beverage experience was better.",Emirates,trip_advisor,['Tangibles']
3703,We spend an hour waiting for a gate ,"We landed at Los Angeles airport but took us an hour to wait for a gate, and it took a long time of luggage arrival, gate is farther away from immigration, a long walk. The flight attendants attitude is good, l hope it just an accident only",Avianca,trip_advisor,['Responsiveness']
3704,Horrible  Customer  Service,"There have been so many changes and no one is willing to help. They all have the worst attitudes and make it all more complicated. The airline takes advantage of mishaps with their employees to charge you extra for missed flights, caused by them. This has been the worst experience with an airline by far. Needless to say it will be my last flight with them.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3705,Leave time for good connections,"We traveled from Burlington, Vermont to Bangalure.India for a family wedding and then continued on to Singapore to Sydney for a few days before continuing to Los Angeles, Chicago and return to Burlington. The trip was very successful and enjoyable in part by planning at least a 3 hour connection period between flight segments. That time period helps reduce anxiety from possible short time flight delays. Nothing would have helped if a flight was canceled but for us everything worked like clockwork and all our checked bags made it through. So my suggestion, leave time to enjoy the connecting airport, they all have interesting features.",United,trip_advisor,['Responsiveness']
3706,Loooong flight home,I arrive just before 5AM for my 7AM flight only to find that my flight had been cancelled and I had not been notified. The only other flight that day to Madison had just closed their doors. After telling me I would have to come back he next day they offered to get me on a plane to Houston. So my trip was Knoxville>Houston>Chicago>Madison. A very long day.,Delta,trip_advisor,['Responsiveness']
3707,I try to travel as much as possible!,The airport when Southwest Airlines flies out of is 45 minutes away from where I live but well worth the drive. I recommend 100%.,SouthWest,trip_advisor,['NA']
3708,Everything went very smooth.,"We had a connecting flight in JFK to Moscow and then another flight to Ljubljana. Our bags were checked straight through from CLT and they arrived in Ljubljana. I was able to print all our boarding passes at home prior to the trip. The only problem was that Aeroflot doesn't accept those pre-printed boarding passes and you have to go to their counter and get their boarding pass. Allow extra time to do that because the lines were long. However, no problems with JetBlue.",JetBlue,trip_advisor,['Responsiveness']
3709,"Bare bones, but got us there","We usually fly Spirit to Florida because it's just so much more affordable. The planes don't have the in-seat entertainment like other airlines do, but it's a short flight and we manage. The flight attendants are always friendly and sometimes even funny. I recommend. My only complaint is that they make you pay for choosing your seat, which isn't a problem when you fly without kids, but I don't think parents should be forced to pay more to sit with their minor children.",SpiritAir,trip_advisor,['Responsiveness']
3710,Péssima cia aerea,"Péssima cia aérea, Voo internacional em aeronave totalmente velha, sem bancos reclináveis, sem acesso a internet, sem tablet para entretenimento. Serviço de bordo todo pago a parte, nem agua vc tem direito sem pagar e tb não permitem entrar no avião com alimentos. Esqueceram minha mala pra trás no voo de volta, e após 3 dias aguardando, fui cobrar retorno e me disseram que tenho apenas que aguardar, pois não podem fazer nada para agilizar. Nota 0. Pior experiência.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
3711,Pay the extra $100 to fly with a different company,"After customers starting boarding a flight they were asked to return back into the airport due to A/C maintenance, 45 minutes before the plane was supposed to depart. We rarely got updates from Allegiant staff other than we are working on it, they originally told us the wait time would be short but ended up being over 3 hours. I could have jumped on the Delta flight had they been honest and said we would be sitting there for 3 hours. Once we finally boarded the plane the pilot said the plane hadn't been used in a week so that cause the A/C to need maintenance. Lack of checking your planes is not an acceptable reason for a 3 hour delay.. what airline doesn't check the maintenance of their plane until people are boarding?!?!? I ended up missing my connecting flight to Jamaica and it was the last flight leaving FLL that day... I had to uber to Miami airport and buy ANOTHER ticket into Jamaica because it was not the connecting airlines fault Allegiant wasn't prepared, I ended up wasting $200 on a missed flight and paying $50 for a Uber and another $300 for a new flight. Of course no one on ground could assist me and referred me to call customer service which I had been doing all morning with NO ANSWER. I sent their customer service a email and a month later they responded only to receive an arrogant response that basically said to get over it and they wont be compensating me for anything. PLEASE SPEND THE MONEY TO SAVE YOUR SANITY. THEY DO NOT CARE ABOUT THE CUSTOMER OR MAKING IT RIGHT WHEN THEY MESS UP. I will pay $100 more to avoid ever giving that company another penny. I would have been okay if they simply acted like they cared about the money and inconvenience but once they get your money they don't care what happens after that.",Allegiant,trip_advisor,['Responsiveness']
3712,Viaje de trabajo,"Un viaje muy cómodo desde Villavicencio hasta Bogotá, los aviones no cuentan con entretenimiento a bordo pero las revistas son muy entretenidas, dan un jugo en caja o aromática y es relevante para un viaje de apenas 45 minutos, lo único malo es la aplicación de check in, comparando con otras esta es poco intuitiva y se bloquea, el viaje en general es muy bueno",Avianca,trip_advisor,['Tangibles']
3713,Southwest Early Bird purchase/ experience with customer relations,"Purchased tickets to Fort Meyers Florida back in December 2020 purchased early bird check in airlines changed our flight about 3 weeks before our trip. We did not like the flight Southwest chose for us so we took the one time change. We get our assigned boarding 24 hours before leaving and we are in B boarding which means early bird with A boarding, then anyone who needs more time, people with small children then early bird B boarding. If you plan to sit with your family do not pay for early bird check in unless you are guaranteed A boarding! Waste of money. I watched about 30 families with small children who had boarding C, no additional fees get on the plane before my family. Not to mention I bought my early bird with my tickets in December 2020 right when the dates opened. Which means with COVID and travel restrictions 60 other purchased there tickets before me. I called customer relations to question my boarding assignment and I was told I had a great position for early boarding. I questioned if my early bird was carried over from my previous flight which Southwest changed and could not get an answer. The customer relations call was another waste of time. I was told my issue was documented. The lady in customer relations needed customer service training. I felt like I was bothering her. She did not care about my issue, the fact my question was not answered but she did tell me she could see I fly with Southwest frequently. Point taken I am just another paying customer! Got it! Bottom line Early Bird not with the $ if you can not be guaranteed you will have A boarding and reaching out to customer relations is not worth your time. Lesson learned you do not always get what you pay.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3714,Jet Blue from Fort Lauderdale to Aruba,It was a quick and simple 3 hour flight. The flight was pleasant with no issues as we departed on time and arrived on time (a few minutes early). Staff was very pleasant and professional,JetBlue,trip_advisor,['Reliability']
3715,Very easy time to get on and off when I traveled to West Palm Beach,The Jet Blue personnel are friendly folks. You also have one small bag and a carry-on for is free. Check bag is only $30.,JetBlue,trip_advisor,['NA']
3716,Nothing to write home about,"I've flown from Toronto to Florida many times with Delta over the past few years. The staff are always friendly, but the service is bare bones, the seats are uncomfortable, and the planes are mostly old and a bit decrepit. Pretty much average for air travel now.",Delta,trip_advisor,['Tangibles']
3717,Terrible and it was a nightmare. Will never travel with spirit,Had so many updates through out the day and we ended up missing our flight since the last update was sent 40 mins before depart time. We had barely arrived at airport. We had no time to check in or to even get to the gate.,SpiritAir,trip_advisor,['Responsiveness']
3718,Never again fly with Spirit Airline,"Purchased round trip tickets for 4 on Travelocity. Spirit airline was from Atlanta to Los Angeles. Began getting flooded with emails on bidding on seats and to pre check luggage. Only seats free were middle seat in row of 3. Aisle seat or window was extra $9-$30 dollars. So my family could rest and sit together, i ended up paying an extra $340.00 for the “big seat”. Crazy I know, but felt we would get most rest in those seats and fly together. When we boarded, one of our seats was labeled “do not occupy”. Gate agent said maintenance issue. I explained what I had paid so we could sit together and rest. Agent moved my wife and I to an exit row, that had no one sitting in it. My 2 teenage kids remained up front. Agent said, i would be refunded the $340.00. It’s been 4 days, and no credit has been applied to my card. I’m still working with spirit via text. Also, as e-mail suggested, i pre checked one bag. The cost was $50.00. When we arrived at airport, they charged another $50.00, because the one bag weighed over 40 ponds but less than 50 pounds. Also, since they charged $57.00 for carry-on, we did not take a carry on. So, at this point, a trip for 4 from Atlanta to Los Angeles is just over $900.00. Our return flight was with American, with no issues. While on The Spirit flight, they wanted $2.50 for cup of coffee. No drinks, water, peanuts offered. To top it off, we sat in plane for just over an hour waiting on maintenance before we could taxi to runway.",SpiritAir,trip_advisor,['Responsiveness']
3719,Rompen tu candado para revisar.,"Al hacer escala en Bogotá, rompen el candado de tu maleta para revisar todo, y te hacen esperar la conexión en una sala con asientos insuficientes para todos los pasajeros.",Avianca,trip_advisor,['Responsiveness']
3720,Air Canada flight to Paris and from Barcelona back to Toronto,"Booked an Air Canada flight from Toronto to Paris and Barcelona back to Toronto, not realizing Barcelona to Toronto was Air Canada Rouge. Paris flight was fine, but the Barcelona to Toronto flight was the absolutely the worst flight I've ever experienced. Had never suspected Air Canada would deploy a chicken coop plane, no leg room, no entertainments, terrible foods, remorseless flight attendants indiscriminately bashed people's elbows and knees with meal carts, 9 hours in 2x2 jail.Ticket price was 1500. CAD. Wake up Air Canada..",AirCanada,trip_advisor,['Tangibles']
3721,Good Job!,"In the past we haven't had much success flying with Air Canada due to delays etc. This time, a direct flight from YWG to CUN (and return) was exactly opposite! The flight left YWG on time and arrived 20 minutes early (compliments of favourable tail winds!) and we taxi'd straight into the gate without delay! Off load smooth and baggage quickly released after. Return from CUN was equally flawless (which is quite a feat leaving anywhere in Mexico ""on time""). In-flight staff on both legs were courteous and helpful. All in all a very pleasant change from the ""norm"" we have experienced with Air Canada in the past few years. Well done!",AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
3722,Great Customer Service at O'Hare!,"5 stars for great customer service provided by United Airlines employee Teal at O'hare airport on June 19, 2023! My husband and I were having a very poor travel experience with our trip home. When we got off the first leg of our American Airlines flight, we discovered several text messages waiting for us, first stating our flight had been delayed, then delayed again, then cancelled and rebooked for the next day. AA was able to find a flight for us with United that would get us home the same day, but very late, and directed us to the United counter at O'Hare Airport. There we were lucky enough to meet Teal, who was very helpful and resourceful and made this bad experience better than it would have been otherwise. Please add this to Teal's personnel file as she deserves much praise for her commitment to customer service.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3723,Good enough for a short trip,The meals are on the small side for an international flight. The meal on the flight back home was better but still average. Service was ok. The snack provided is what one would get on one of the better domestic flights in the US.,Avianca,trip_advisor,['Tangibles']
3724,Bucket List Golf Trip,"Service was excellent, very friendly Attendents. Seating was ok but my choice. Business class would obviously been more confortable. Flight was actually early. Coast to coast flights are not always plesant however this one was special",United,trip_advisor,['Responsiveness']
3725,Don’t do it!!!!!,Worst airline ever! I got double charge for luggage. They charge for carry on. No entertainment no tv no screens. No food. We been on the plain for 2hrs and now we have to get off the plain because of a frozen door and than get back on to board 4hrs later. Worst experience ever!!!!!!!,SpiritAir,trip_advisor,['Responsiveness']
3726,"Cancelled flight, broken plane, missed connection and overcharge all in one!","We had booked a flight on Scandinavian Airlines (SAS) 3 months in advance, and paid extra for ""SAS Plus"" to get more legroom and free baggage check. However, we had to fly one leg on their partner United to reach an airport that SAS services. Originally we were to transfer in Newark, but got word 2 weeks before the trip that United had cancelled one leg and we had to be rebooked, which was done twice. The final itinerary involved just a pondhopper to San Francisco, then we would board SAS there. Arriving 2 hours early to Sacramento, no one mentioned the fact that the plane was broken until we were already late for boarding. Then they first mentioned a delay, and finally admitted that the required part was being driven up from SFO, and wasn't there yet, and they really had no idea when it would be fixed. Most of us would miss our connections. My husband immediately got on the phone to SAS while I waited in line at the desk. 30 minutes later, he had managed to get us rebooked to a later flight, but how would we get to SFO? Well, United offered a taxi, and the taxi driver guessed which airline we were from: ""United, right? They do this all the time for breakdowns or overbooking."" With a rush, we were able to make this alternate flight, but now they charged us $100 to check a bag, despite our explaining it should be free. Of course, they gave the three of us separated center seats and now we were in straight Economy for the long flight, not to mention a diversion to Germany. No apologies, mind you. If anyone had mentioned the delay when we first checked in we could have made our original flight. On the way back we got to sample ""SAS Plus"" (and it was fabulous, by the way) but were already dreading the United connection once we got back to the US, where again, despite having booked this 3 months ago at an upgrade, we were still given unmatched seats and no food. I hope SAS realizes that United is not a very good partner to have!",United,trip_advisor,"['Reliability', 'Responsiveness']"
3727,Purser checked adjacent passenger’s boarding pass,"On checkin for flight AC02 from Tokyo (HND) to Toronto (YYZ), I was told that I had an empty seat beside my Premium Economy aisle seat. When the purser (the cabin manager (chief flight attendant)) came to greet me (as a multi-million mile flyer, I usually get a special greeting and offer of any assistance I may need), she noticed that someone was in the seat beside me. She asked to see the passenger’s boarding pass, and then asked that he move to his assigned seat. Having an aisle seat, with and unoccupied seat in the other side, made for a very comfortable and enjoyable flight. Thank you, Air Canada and very mindful purser.",AirCanada,trip_advisor,['Assurance']
3728,"Not luxury, but not bad at alll!!!","Price is great and the airports are super convenient! Small, same security but no where near the number of people or lines!! The flight was great and the flight attendants were awesome. No problems with Luggage, fast on and off and luggage was in the terminal carousel within 10 minutes of us getting inside.",Allegiant,trip_advisor,['NA']
3729,Short quick flight!,I have flown Allegiant many times and have never been disappointed with their service ! They have always been on time !,Allegiant,trip_advisor,['Reliability']
3730,Surly customer service,"Although economy 4 tickets cost over 5k ! The seats had good leg room and the food and service were generally good apart from one member of flight crew . On our second leg Dubai to Kul ,already tired , I asked here what the food was her reply chicken or beef ( no discription) I asked was it hot , she said it’s served warm ,I said is it spicy she said she didn’t know ,luckily chose chicken as the beef was in fact a curry . Just an unhelpful , surly attitude generally , even my daughter thought she was rude . Shame letting down her colleagues and the airline !",Emirates,trip_advisor,['Responsiveness']
3731,Yeah!! Loved the flight from Hawaii!,"Finally Southwest has shown up on Hawaii Islands and loved them flying in and out of Hilo! Our flight was on time, comfortable and easy. Flights are resonably priced. We were cleaning out a storage and had multiple containers of items, the extra charges were not huge and the customer service at check in was outstanding from Oakland. 2 free checked bags is an extra bonus.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3732,Below expectations,There were two six hours fligths each for a total of 12 hours. Seats were very small. They did not offer food or drinks just a small snack. I was not able to buy food or drinks since I had to have a log in account. It is first time for me using United and probably last.,United,trip_advisor,['Tangibles']
3733,How you are treated in Economy Class,"My ticket was Business Class. I was travelling with my wife so I changed seats with her. Midway through the flight, I went to the bathroom and they had cookies on the trolley close to the door. On the way out, the cookies were gone. I asked the flight attendant for a cookie, she said sorry, they are packed. I could not believe that she would not even make the effort to give me one. I just went back to my seat and realized what a different world it is to fly in Economy. I am a 2 million miler with Air Canada and for the record my original sear was in Business class (2A). It is disgraceful.",AirCanada,trip_advisor,['Responsiveness']
3734,Ticket rebooking,"I am extremely unsatisfied with my flight rebooking. When visiting MN I had to rebook my ticket to a later date because when I was seeing my grandmother, she end up passing away on my visit. Didn't know this was going to happen. Yet there was no flexibility on charges or anything when changing my flight. On top of that, there were so many complications when trying to reschedule my flight it was horrible. it took an hour on the phone because of technical difficulties on their end. Definitely, the last time I use Delta!",Delta,trip_advisor,['Responsiveness']
3735,Jetblue  -  dishonest and poor service,"Jetblue is a dishonest, self serving airline. In summation Jetblue had a plane and pilot ready to depart on time. Some approximate time summary... They knew at about 7:30pm that their flight crew for 8:30pm would not be on time. I asked the person at the desk about a reserve crew, she said they do sometimes use reserve crews but we should be fine with the one we have assigned. They then strung us along @hourly. At roughly 11:30pm they assured us that the flight crew was arriving at 12:30am and our flight would depart shortly after. After waiting in the cold in the tunnel to board they sent us back into the terminal as the flight crew was ""discussing"" their hours worked. At 2:30am they decided they worked too many hours and could not fly. Why was JetBlue not prepared with a reserve crew? How does an airline not know the number of hours the crew they assigned would have to work before advising customers that it is ready to take off?? The flight representative then advised us we would get an email with compensation. Instead we got an email saying no compensation and blaming it on the weather rather than their failure to appropriately staff. They also did not honor the refund they promised or provide adequate rebooking. Separate but related issues",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3736,"Shocking vegetarian meals, lethargy all around","Other than arriving safe, which is essential, it. Could not be termed a decent flight. Ground staff were alright, but on the flight it was a lethargic lot! They hardly assisted anybody, banged the overhead cabinets, did not bring a blanket to a passenger near me we had to help her. En route to London, it was freezing cold, on the way back better. The food..(shocking!) was inedible. The Vegetarian dishwasher very hot Indian style food, on the way back an Un identified food that was so bad, I had to clean my tongue (excuse me) from it and was shivering for a while. What kind of service is that/? I keep asking for ovo lacto but to no avail. I don’t usually complain, but someone has to look into the food offered and the terribly lethargic way the flight staff acted. If the price was not compatible, I would not take air Canada again. It would have been a great pleasure for me to be proud of my national airline.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3737,muy lentos,Muy lentos en hacer el check in y verificar los clientes. Todo muy desorganizado. Mejor volar con Viva a precios normales y operatividad.,Avianca,trip_advisor,['Responsiveness']
3738,Delta CVG-ATL,Flight was smooth and quick. Leg room was cramped. Flight attendants were friendly and courteous. Pilots were also friendly. They all thanked us for flying Delta.,Delta,trip_advisor,['Assurance']
3739,United from now on!!,"After having flown United's 777's a few times, I decided to go Business Class back to LAX. IT was the smartest move. First, the 777's and 787's are amazing aircraft. having my own pod was the best way to fly across country, as it felt more like I was transported in time. It was incredibly comfortable, quiet and the ability to recline and stretch out made all the difference. My crew, which included fabulous pilots and two flight attendants I got to know by name, Nathan and Diana, were hilarious and so friendly. They made the trip a breeze and they treated me like family. I truly hope that I get to fly with them again as crew. I had a delicious ravioli for dinner and all the snacks I could want. The champagne to start the flight (which I turned into mimosa's were perfect. I will now only fly United to and from the east coast, as it is the only way to go. I also enjoyed it so much, I obtained a United credit card for future business flights. United knows how to do it, and I highly suggest you give them a try if you haven't. As a person who used to fly into JFk all the time; no more. Whether going by car service or just hopping a shuttle bus from Port Authority in Manhattan for the quick shot over to Newark, I strongly suggest this route when going to and from LA. The United terminal at Newark is large and spacious, and extremely clean. There are a number of nice places to have a bite or drink before the flight, and TSA is a breeze, as it is automated. No headaches here! I am now all United, all the time!",United,trip_advisor,"['Tangibles', 'Assurance']"
3740,On Time!!!!,"A very pleasant flight, miner bumps. the crew was professional and attentive to our needs. We were keep informed.",JetBlue,trip_advisor,['Responsiveness']
3741,Greta Flight,Always a great trip and service is always great. Delta has great frequent flyer program and great lounges for the road weary traveler.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
3742,Shocking!,"We were completely dissatisfied with with both of our flights! we traveled to Bali (2 flights) Both were unsatisfactory! The flight attendants were quite frankly rude, We asked for a drink and it was as if we were really putting them out, eye rolls, the lot! The meals were awful. didn’t get asked if we would like a drink with our breakfast. nobody cleared the breakfast tray away and when the next meal came. a few hours later. the attendant still didn’t remove the tray saying she had no room on the trolley so we had to eat our next meal on top of the dirty tray! Very poor indeed! we’ve had better flights on jet 2!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3743,Ghetto.,"Probably one of the most disgraceful, in the literal sense of the word, experiences of all travel experiences. Frontier incentivises their employees $10 (maybe more) per oversized bag. Frontier Airline employees will fight tooth and nail for that $10 and just as a pack of hungry Hyenas, they gather around the podium in hopes that you will be their next victim. they will pry your hard earned money from you. money that you went through leaps and bounds to earn. Please. Don't fly Frontier airlines. If you do ,make DOUBLE SURE that your bag if any, is small enough and accounted for. They charged a mother with a stroller which is even more heinous. A mother was charged.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3744,Be weary of booking with Delta,"I booked a ticket in advance during the COVID-19 grace period. I was ensured that my ticket was fully changeable and refundable, without any fees or strings attached. Due to my international flight being cancelled, I attempted to cancel my Delta domestic flight. It was unclear from their online form whether I would be receiving a full refund as promised or not. I tried calling Delta and was on hold for 2 hours only to be hung up on. After trying to call several more times with no luck, I decided to go ahead and cancel, since I was in a time crunch. I was very disappointed to have been given ECREDIT despite being promised a full refund BEFORE I even booked the ticket. I even explicitly wrote in the form ""Do not give me ecredit"", and they did anyway. Again I tried to call, with the same extreme wait times, which makes it impossible to talk to anyone. It was even more disappointing to find out that apparently I have to use the ecredit within 8 months or it will expire... The fact that they gave me ecredit instead of the refund they promised, plus putting such a short DEADLINE on it (what should be MY MONEY) is such sneaky and gross behavior. I am beyond disappointed with Delta.",Delta,trip_advisor,['Responsiveness']
3745,Disappointing Experience with Emirates: Lack of Wheelchair Assistance and Miscommunication,"I booked a ticket with Emirates for around 2000 euros from COK to HAM approximately three months before the travel date for my parents. As my father is sick and they were new to air travel, I also booked wheelchair assistance for them. One day before the travel date, I contacted Emirates customer care, and they informed me that wheelchair assistance could only be provided if it was available at the airport on the travel date. Unfortunately, this information was not communicated to me at the time of booking. My parents began their journey from COK, but they did not receive any assistance from Emirates employees. In such cases, I expected that some staff members would be able to assist them. Upon reaching DXB, they finally received wheelchair assistance, but here's where the problem occurred. My parents needed to travel to Hamburg from Dubai, but the Emirates staff dropped them off at the Singapore Airlines gate. Fortunately, they overheard other passengers mentioning the country name and checked the monitor to discover the error. Since my parents are not fluent in English, I had booked wheelchair assistance for them. Eventually, they found an airport staff member, who happened to be a sweeper, and he helped them find the correct gate. Upon reaching Hamburg airport, there was no wheelchair assistance available. If Emirates cannot arrange proper wheelchair service, they should clearly mention this during the booking process. This experience has left me disappointed, and I cannot trust Emirates for wheelchair assistance in the future.",Emirates,trip_advisor,['Responsiveness']
3746,Don’t fly with Air Canada,"If you value your time, money and sanity do not fly with air Canada. What a chaotic mess, no excuses!",AirCanada,trip_advisor,['Reliability']
3747,New Polaris configuration 777-200,"So United change our aircraft to their newly configured Polaris product. I would have given them a higher rating but compared to others they have room for improvement, especially when you're traveling business class. Positives: New seats are nice and is more consistent with Star Alliance Members, nice amenity kit, and comfortable. Negatives: The meals were not as good as American or ANA. They need more flight attendants, EVA Air had an army of attendants. This caused the food service to be slow and you could tell the flight crew was overwhelmed, and over worked.",United,trip_advisor,['Assurance']
3748,3rd of 4 flights was a nighmare,"Booked to sit on an A380 but plane type was changed without notice to a 777, so we ended up being sat not where we wanted. - Abrupt staff in my section who seemed to give no time to anyone in her section. - Given no choice of food when others on the flight were. - IFE not working. - Our row was full of oversized people while others customer were allowed to sleep in a whole row of 4 chairs to themselves.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3749,Canceled my bookings without consent,They refuse to help out investigate the matter. No credits. No refunds. No explanations. This was highly unprofessional!,FrontierAirlines,trip_advisor,['Responsiveness']
3750,Awful policies,"First off.. I've been a loyal discount den member for many years with Frontier. I've had positive experiences with them in the past. That being said I had the ABSOLUTE WORST experience with them today and will NEVER fly with them again. Not only did I waste 3 hours of my time sitting on hold, disconnected multiple times then to be told they will not offer any assistance. My grandmother passed away this morning. I had a flight scheduled to depart tomorrow. I called to see what options I had due to a death in the family. I was disconnected twice. After receiving no answers, I cancelled online- feeling I had no option. I received an email stating there would be no cancellation fee but that I wasn't getting a refund. I called AGAIN and I was told if I supplied a death certificate they would review the request for a partial refund. (she passed away hours ago, obviously I do not have a death certificate yet) I asked to speak with a manager to discuss the situation. I sat on hold AGAIN for another hour. After speaking with a supervisor asking that the cancellation either be reversed so I could still take the trip or a credit to rebook due to the circumstances, she said they would do nothing further and there's nothing she can do. ***Spend the extra money and get on a flight with an airline that values their customers.",FrontierAirlines,trip_advisor,['Responsiveness']
3751,GOOD FOR AN UNEXPECTED FLIGHT,"My direct Toronto to Zurich flight got nixed so in part re-routed to Chicago. The onward connection window was almost immediately cut in half, the incoming flight being late and the need to clean the plane. The revised boarding time itself was pushed back some 15 minutes. When aboard, the pod was nice. Typical items in the vanity kit plus a pen. There were blankets and pillows even though a day flight. The available wines did not match the handout. The main meal was fine with salmon and haddock. Had a cheeseburger before landing, the dish piping hot. Staff was amiable. Did not like the lack of chess re games nor details of music categories.",United,trip_advisor,"['Tangibles', 'Assurance']"
3752,Nefasta gestión,"7 vuelos en dos semanas, 5 con retraso. Dos pérdidas de conexiones (internacionales), maleta rota en el primer vuelo sin respuesta desde hace dos semanas. Promesas incumplidas de upgrade por los multiples agravios. Ni aconsejo, ni recominiendo, ni volveremos a volar con ellos.",Avianca,trip_advisor,['Reliability']
3753,Oldest plane I had ever seen,I seriously started to wonder what the regulations were on how old a plane can be to be continued in service. This plane had to be from the late 60’s or early 70’s. You could see the patch work where they removed the old TV’s from the over head bins. The bins themselves were filthy and my carryon had stains on it afterwards. The seats were like old hard plastic public transportation seats. My knees where in my chest with zero leg room. Awful flight.,United,trip_advisor,['Tangibles']
3754,New airline for us,"Had four long haul flights with Emirates over last ten days, all were excellent and consistent, from check in online, choosing tickets, boarding, flight staff, flight itself.",Emirates,trip_advisor,['NA']
3755,Worse Airline,"They delayed my flight, and added 7 hours to my layover, after fighting with them of course, the only option they gave me was the long wait or to send me back to my destination if I paid $700, I honestly don't know why Spirit Airlines has not been taken out of business, what they do to their costumers is cynical, outrageous, and a legal robbery.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3756,Flying High,"This was my first experience flying Frontier.. The price was very good, the staff were extremely nice and even had a laughing a couple time. It was pointed out the airplane was new and the company had brought a fleet of new planes. There was a cost for everything so that makes of for the cheap cost. I will fly with them again.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3757,Pretty good ...,"We went to a wedding in Florida over the weekend and took Allegiant both ways. The initial cost can be deceiving in that you don't see the taxes, fees, handling charges, etc. until you pay. They also charge you for checked baggage over a small carry-on. If you want to select your seat in advance you will pay for it ... so just let them sit you where they want. All in all, it was a good flight and we'd use them again.",Allegiant,trip_advisor,['Tangibles']
3758,The worst travel experience ever with the worst airline ever,"Confirmation J3PZ2E. 4 hr delay (mostly due to incompetence) missed connection, no bag for 3 days, hardly any compensation for this, incompetent baggage tracking, inability to choose seats without paying (even 24 hrs before), rude and dismissive check in staff. The worst travel experience ever with the worst airline ever. Never again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3759,NEGATIVE STARS,"DO NOT FLY THIS JOKE OF AN AIRLINE. They need to just go out of business. Would give negative stars if I could. Even worse than Spirit which is just about impossible. Cancel and delays flights constantly with no explanation as to why. Refuse to refund and offer credits that expire in a short amount of time. Rarely answer the phone, rude and short when they do. Charge so many random fees, so the whole ""budget flights"" thing is totally misleading. I can not say anything positive about Frontier. SHOULD NOT EVEN BE AN AIRLINE!",FrontierAirlines,trip_advisor,['Responsiveness']
3760,Flight delay then Luggage delay,"We arrived 2 hours before flight time, then another 2 hour wait for our plane to arrive. When we finally got to Bellingham we waited another 45 minutes for our luggage.",Allegiant,trip_advisor,['Reliability']
3761,Frontier stinks!!!,Sitting next to a sick kid and was sitting in the plane for an 1hr delay! Wtf! No to mention all the ba up charges and the over priced luggage!!!,FrontierAirlines,trip_advisor,['Responsiveness']
3762,TERRIBLE EXPERIENCE! ,"The worst experience I have had in my life traveling was this time with Air Canada, back and forth. The first flight was delayed 2 hours and we lost the international connection we had with them. After ""sleeping"" in the airport not knowing anything about our rebooking or luggage, they rebooked us for the next flight at night at 11 pm. No hotel voucher, of course. The flight back to STL was delayed many times and after some hours they decided to cancel it. They sent us to Charlotte, stead of St. Louis (STL), and there they did find our luggage and they did not put us on any flight to go to STL. Luckily American Airlines added us to the waiting list, and we were able to get to STL after 48 hours, ""sleeping"" in the airport, no hotel vacher again. We got to our final destination in STL and guess what? No luggage, of course. We are trying to contact their customer service since the beginning of this chaos in their only phone number and it takes at least 45 minutes to wait in line to hear them saying they do not know anything about our luggage. Today, we got this email that says: ""it may take as long as 45 days for an Air Canada representative to get back to you."" I will never fly with Air Canada again and I will say to everyone the same thing. THIS IS INSANE AND RIDICULOUS!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
3763,Absolute Worst Customer Service Ive Encountered,"I would never fly with this company ever again nor would I ever recommend this airline. The customer service is absolutely horrific: they were belittling, insulting and poorly trained. I have been on the phone for days and hours on end with no solutions to any of my problems or concerns. Additionally, their website is an absolute joke that never works properly. If you have any other options for airlines to South America, I would pay the extra money for your sanity alone.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3764,Never fly spirit again!,"I was booked to fly spirit Airlines one way to Las Vegas on May3. I received an email that I must pick my seats and pay for baggage. Since there were 3 people on my reservation I was in charge of filling out the specific form online. I accidently hit 2 bags a person . As soon as that happened I got in touch with Spirit to let them know that I made a mistake and I wanted a refund for the extra bags. The Spirit people told me that they were sorry but the would not be able to give me any refund. After that, I emailed Spirit about the issue and they told me they would give me a credit for a future flight . That was the only thing they were willing to do. I don't ever plan on flying Spirit again,,so that credit was not sufficient . My friends and I only checked one bag a piece and the airlines stole my money for non existent bags. I have never been treated this way by any other airlines! Do not fly Spirit !",SpiritAir,trip_advisor,['Responsiveness']
3765,Airbus A380-800 Very spacious and comfortable :),What a pleasure flying with Airbus Aa380 - Spacious and very comfortable ;) It is a massive aeroplane! I was actually wondering how this big machinery will stay in the air or even get off from the ground lol,Emirates,trip_advisor,['Tangibles']
3766,A mixed bag...,"Our morning flight from Medellin to Bogota was delayed, which caused us to get into Bogota late. Even though we had a 3 hour window / cushion to make our flight to Santiago, which meant even with a delay we should have been fine, it ended up being a bit of a mess. We made it to the gate in time to make the flight to Santiago but they wouldn't let us on the plane because there is a requirement to fly with our checked bags, which apparently didn't make it in time to get onto the flight - they had tagged our bags with the next flight out which left at 9:30pm. It was 1:15pm. This meant not only would we need to spend the next 8 hours in the airport, but sleep on the plane (which neither of us have the the talent for), dropping us into santiago at 5am. We opted to get our bags and stay overnight in a nearby hotel (which we had to pay for). They did put us on the same 1:30 flight the next day but didn't really do us any favors there- they stuck us in seats that didn't recline which is rough for a 6 hour flight. Our saving grace was a super helpful flight attendant who moved us to the back of the plane where a row was empty and the seats reclined. And he gave us a glass of wine while we got settled in - he really tried. But, honestly, he was the only one... no one else was really all that sympathetic to our situation or tried to throw us any bones for the inconvenience of getting into Santiago a full day later than planned. Such is travel - but thought it was worth sharing.",Avianca,trip_advisor,['Responsiveness']
3767,Pretty full flight...,"I recently flew from Boston to Chicago with United. While the service crew / attendants were extremely attentive and kind and the check-in process was seamless, the flight itself was pretty packed. Although the flight attendants encouraged social distancing in the aisle, this was nearly impossible come seating time because we were packed in like sardines, sitting directly next to strangers. I wasn't notified that my flight would be fully packed until the day before my departure, so I was not given much time to scheme. That being said, everyone kept their masks on, service was clean and efficient and I had no other problems with the fight otherwise. But for the extremely covid conscious...might be best to book with another airline.",United,trip_advisor,"['Responsiveness', 'Assurance']"
3768,FLIGHTS TO TAMP FROM BWI AND BACK AGAIN,"Great staff onboard the flights -- both of them. Left on time, got in early both flights. FOod was a bag of pretzels and soda which is bad but I guess standard. FLight are really expensive and I may look for cheaper airlines in the future.",SouthWest,trip_advisor,['NA']
3769,Travel Experience,Flight was cancelled last minutec without reasonable notice. The service is poor. Not enough aircraft. Would definitely Not recommend.,Allegiant,trip_advisor,['Reliability']
3770,Allegiant Experience,"Overall great experience flying Allegiant. No frills but only on a 1.5 hour direct flight. Not sure if I would fly if the flight was longer or if we had to change planes. The direct flight was great, wish there were more direct flights out of Syracuse to other locations.",Allegiant,trip_advisor,['Responsiveness']
3771,"Overall great experience, but..","I guess it depends on the the airport. We flew from Knoxville to St.Petersburg, PIE. Knoxville was very unorganized and unprofessional. Their scales weighed 4lbs heavier than PIE, actually at Knoxville she used a portable scale behind the counter instead of the one built into the check in desk. The line was long to check in, one lady checking in an entire plane. But St.Pete, PIE, was like another world. Greeted with smiles and five employees checking us in.The plane were very clean and modern. For the cost difference verses the big name carriers I would do again. My wife and I paid 250.00 total for round trip airfare.",Allegiant,trip_advisor,['Responsiveness']
3772,The best crew ever and a real improvement in service,Crew is always helpful and pleasant. I noticed an improvement in departure and arrival on time with both. I prefer to fly southwest when ever possible. I wish they would fly into Canada,SouthWest,trip_advisor,['Responsiveness']
3773,Mr,"From India traveling on Emirates any where apart from Dubai, 2 seperate tickets have to be bought, when you buy the ticket they give you the 4 hour stopover option, once paid for they send a message your flight has been changed now you have 15 hour stop, we uave change our reservation 4 times but each time it reverts back to a 15 hour stop, as they are seperate tickets they hide their responsibility behind that, forcing you to pay for lounge usage or pay to make use of the airport hotel (they have upped their rates by 200% for the hotels) $200 for 8 hours and the timings for the 8 hours use is as per thier fixed times so you will loose 2 to 3 hours on either side. Even if you don't use these services you have to eat and spending 15 hours you will also shop. This is just too much of greed on their part. Weigh your options before booking with them.",Emirates,trip_advisor,['Responsiveness']
3774,Great direct flight,"On our way home United needed to swap out a plane. We were supposed to leave at 10:30 am with a layover in Newark. United asked if we could take a later direct flight, noon, and if so they would upgrade us to Premium Economy with extra leg room. It was they best flight!",United,trip_advisor,['Assurance']
3775,Denied water!!,Denied water on my flight Monday morning! Never in my 50 years have I been denied water on a flight. I was literally practically choking before I was given a cup of ice!,Allegiant,trip_advisor,['Responsiveness']
3776,Boarding process ,"So this airline clearly has some ""magical powers"" re people needing wheelchairs to board and voila! Fully capable of walking off the plane with their own luggage at the other end. A true Jesus story if there ever was one. You enter disabled and leave cured. Oh and I forgot the large group that needed extra time boarding due to well, no limitations that were readily visible and got to sit in the exit row. Might I suggest you at least put the ""more time to board people"" with families traveling with small children, in all fairness to group A that have all purchased an upgrade to be in that group. Just a recent observation today from Oakland to Austin. Southwest....you've got this and have the power to eliminate some of the fraud. To fake a disability I believe is a karmic spin you dont want to take. Crew was kind and beautiful, snacks delicious and all in all a great flight but just had to weigh in on their pre board policy.",SouthWest,trip_advisor,['Responsiveness']
3777,Worst airline experience ever,"I’ll be honest, no price is ever worth this service but their prices weren’t even THAT low to begin with. Changed gates 4 times on us and still charges for everything. The only “budget” part of this airline is the price without any checked bags period. There’s no way you can travel international with no checked bags. Drinks and food on the plan were also an extra charge and the crew/gate team were some of the rudest people I’ve ever met. I feel bad for them because it’s not their fault that flights are delayed. They did their job but were clearly overworked and under appreciated. Frontier is a scam. Period. There’s now other way to phrase it. Fly Southwest or nothing when it comes to budget services. Even Silver and Spirit offered much better service.",FrontierAirlines,trip_advisor,['Responsiveness']
3778,A bit annoyed,"I 'paid' (one has to pay for a specific seat on Allegiant Air otherwise the airline will choose a random seat for you) for seat 37D at the back of the plane. When I arrived at my seat some man was sitting there. I proclaimed the seat was mine. However, the African-American flight attendant (she had her badge turned over so I could not read her name) brusquely told me to ""sit in the seat in front (of 37D) for now."" A few minutes later she instructed me to sit in seat 33D, which I did. The man who was occupying my seat was then moved to a seat two rows in front of me. During the flight I asked another flight attendant why I was moved from the seat I had paid for. She explained that the flight attendants' seats in the galley were uncomfortable back 'between the lavatories'. I accepted her answer but I'm still not satisfied with it, or the way the first woman handled it. I didn't get a smile, a hello or anything. How do some people get and keep their jobs? If a person does not like dealing with the public or the confinements of their place of employment they should leave and find work someplace else where their obvious lack of 'people' skills is not a requirement!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3779,"Terrible, DO NOT fly frontier","By far the worse airline you could possibly travel on. Flight was delayed due to weather, understandable and reasonable. What’s not reasonable or responsible is the additional is the additional 1.5 hour delay due to poor planning and execution on behalf of the airline. First it was imbalance due to bags. Then it was to refuel. Then it was an altered flight path, adding another 30 mins of delays. Over all, we were more than 2.5 hours late arriving to Denver. They are so bad, I decided to book a different return flight with a different airline. Up until this experience, I thought United was bad. 10/10 would not recommend. Don’t be fooled by their insanely cheap prices. They will charge you for literally EVERYTHING.",FrontierAirlines,trip_advisor,['Responsiveness']
3780,Customer service,We had a schedule change which caused and issue with another flight. I called Southwest and they got us on a flight that would make the trip easier and didn't cost us anymore money. They have great customer service.,SouthWest,trip_advisor,['Responsiveness']
3781,Made to travel economy while holding 2 one-way international business class tickets,Were confirmed on United business class from IAH-AUS; were made to travel economy due to weather delays; need to be compensated for that Wrote to United and the refund department there took no responsibility and directed us to Lufthansa; talked to Lufthansa and they told us to talk to United; getting the royal run-around between these 2 horrible airlines. Don't plan to give them any business moving forward,United,trip_advisor,"['Responsiveness', 'Assurance']"
3782,old not so clean,it is very hard to travel with united they are created a class society. Plane was not very clean and seats were very uncomfortable and service was not nice.,United,trip_advisor,['Tangibles']
3783,Good airline and customer friendly crew,On time service and customer friendly crew. Less fares and convenient flight to Yellowstone. Nice airline app too for easy checkin.,Allegiant,trip_advisor,['Responsiveness']
3784,Air Canada,"If you want to have the worst experience at its best, fly Air Canada! Everything imaginable about Air Canada is terrible! Grumpy and rude staff, awful seats, pathetic food and they won't even serve you a glass of water even if you're dying of thirst.",AirCanada,trip_advisor,['Assurance']
3785,Awful!!,"Gave us less than 24 hr notice that all flights were canceled from Panama City FL to Houston (no bad weather) causing us to have to pay thousands of dollars to try to get there by flying multiple airlines last minute so we didn’t miss our cruise! No one would answer the phone to assist us, all we received was a text. Not to mention the hundreds of people that will actually miss the cruise due to your canceled flights last minute!!",SouthWest,trip_advisor,['Responsiveness']
3786,Awful company,Horrible company they canceled my flight and won’t give me my money back!! I have a credit that I have to use by end of may which I won’t be able to now I’m out 500,SpiritAir,trip_advisor,['Responsiveness']
3787,"Scammers, should be shut down by fed aviation","Purchased tickets from scam airline for travel sept 30, 2022. Hurricane ian hit and Frontier wont refund my 543.92. Flights were cancelled rsw airport was shutdown for over one week. State of emergency florida You think u got ripped off being charged 99.00 at airport. How about frontier takes 543.92, from u for no service , flights cancelled, they Wont refund. They are THIEVES, they should be shut down. Dont ever ever deal witb crooks.",FrontierAirlines,trip_advisor,['Responsiveness']
3788,NICE FLIGHT EXPERIENCE,"For an economy flight,. Allegiant provides a good experience. Most flights are direct, which is nice and saves time. Both flights were on time...one was even early on it's predicted ETA. It's better to travel lite with a carry on.",Allegiant,trip_advisor,['Tangibles']
3789,Constant delays,"I have flown with frontier a few times and the flight is always delayed. Me and my family flew roundtrip from Atlanta to Denver 12/22 and our flight going to Denver moved gates and didn't tell anyone then it was supposed to take off at 9 then one agent that does finally come grabs some Lysol spray and paper towels and says ""okay guys I'll be right back I'm going to disinfect the plane"" and literally comes back in ten minutes. I feel bad for her having to do everything from boarding passes to cleaning an entire plane alone is ridiculous in the middle of rising cases of covid. We didn't take off until a little past midnight. A three hour delay with no agents at the counter to inform any of the passengers of what's going on is so unprofessional. Once I got in the plane in my seat the flight attendant is trying to put a bag in over my head but she can't reach, she then proceeds to Physically stand on my seat with me in it mind you with her privates in my face, I was so appalled and disgusted. She did not say excuse me, sorry, nothing before or after the fact. I cannot make this up that's how insane this entire time with frontier was. We could not get off of that plane fast enough. I will definitely be sure to tell anyone and everyone I know to fly anything other than Frontier airlines, driving, even walking is better than flying Frontier. I flew Spirit airlines a few times and they've been better. This was the worst experience during the holidays ever.",FrontierAirlines,trip_advisor,['Responsiveness']
3790,Christmas/Birthday Trip,All I can say it was a very pleasant experience with United. They were very accommodating. We did have a layover in Denver it was overnight so there was an issue with our bags we were required to take them with us because it was over 12 hours. So that meant we had to pay an additional $30 per bags meaning an additional $90.00 but the Rep in Vegas took care of that and so we didn’t have to. All and all everyone from United was amazing. Oh and we got to NY 30 mins early which was nice as well.,United,trip_advisor,"['Responsiveness', 'Assurance']"
3791,ES UNA ESTAFA,"NO COMPREN. ES UN TIMO. 12 HORAS en total cada día por 7 días, esperando ser atendida por telefono: 3 horas en cada llamada para reprogramar vuelo tras alta de COVID. Al final de tomarte todos los datos y dejarte otra media hora en línea con preguntas te dicen que se cayo el sistema, o simplemente te cortan la llamada. Esta familia con 3 vuelos y en total 3000 euros y no hay como programarlos. Y si leen los comentarios en redes sociales estan en la pandemia timando y estafando a gente que como nosotros llevamos años viajando con ellos. OLVIDENSE DE ESTE AEROLINEA",Avianca,trip_advisor,['Responsiveness']
3792,Good flight ,"Pleanty of leg room in every seat. TVs on every seat back, with first rate new release movies and HBO, games, music. The only thing to complain about is the poor menu. For 5.5 hrs flight, they should have greater options for hot meals or sandwiches. Nice flight though.",AirCanada,trip_advisor,['Responsiveness']
3793,okok,"Flight's interior was good. Clean blankets, but services were very poor. Service staff need to be trained for giving prompt and courteous services",Emirates,trip_advisor,['Responsiveness']
3794,Flawless trip!,"I couldn't have asked for a better experience! I'm already a very nervous flyer so we always sit in 1st class, or in this case, 1st row so I can have the legroom I need. It's bad enough to fly, let alone fly smashed into some seat with my knees against my chin. We boarded and sat and I could tell the attendant already sensed my nervousness (I sat, pulled the belt as tight as humanly possible and clenched the arm rests. This is even before taxiing - People were still boarding for God's sake! anyway, everyone boards and we take off. I'm horrified. The take-off was smooth as silk; no turbulence, no nothing...it was perfect!! As soon as we got to some altitude, the attendant approached and asked me ""Do you need a double of something?"" to which I gladly and excitingly shook my head ""YES"" I relaxed quite a bit after that and from time to time the attendant would make sure I was okay. The flight was the absolute smoothest flight i'd EVER had with any airline, and even though I hate to fly, my prior position required me fly weekly, and Kudos to the attendant who was attentive to my needs. I can say the same thing for our return flight from St. Pete - Once again, it was flawless and the flight crew was absolutely amazing. I look forward to flying Allegiant Air again for our next weekend getaway. Thank you!",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
3795,Cancelled flight with no notice and did not care,"I went against my better judgment’ and booked a flight to ft Myers, fl months in advance with spirit and they canceled the flight 2 months before and gave no notification and we found out the day before our departure. They were not willing to help now that the cost tripled. They said there was nothing they could do . Thats what you get when you book with a sub par airline. Never again I would walk before I ever think about spirit. F-k Spirit",SpiritAir,trip_advisor,['Reliability']
3796,great value!!!!,"Allegiant Air is what it is, a discount airline. They are a great value! We have to use them every weekend 5 to 6 months of the year and have done so for many years now. They have really stepped up the game with better on-time flights and all new jets. The gate staff in the early years were unfriendly and unwilling to help, but I have seen some improvement in the past two years with this. Still could be a little more friendly, but for the price I can live with it! To all the People that complain the seats are comfortable (for a hour flight), and they have to pay more for bags, and so on.....I say find another airline!!!...and pay 3 times as much! If you are looking for great value and aren't extremely over weight (because of seat size), and don't travel with 3 or 4 checked bags per person then this is for you!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
3797,We always have excellent flights between Seattle and Las Vegas (in either direction),"We have to fly taking advantage of Handicap Services. Seatac (Seattle) treats those who need wheelchair assistance in a top-flight, compassionate way. Flying out of McCarran Airport is, typically, pretty smooth... the Sky Caps for Southwest are terrific and make certain to get a wheelchair out to us as soon as we ask ! However... the past two years (and four flights coming into McCarran from other locations.... well, in each instance, despite SouthWest knowing that they have had four plus flyers who need wheel chairs at the ramp.... what we have experienced is that McCarran Airport only dispatches ONE person to deal with handicapped persons coming off the flight.... that person RUNS and works very hard to get all persons cleared and into wheelchairs... and then, because there is NO ONE else to assist; that single person shuttles four plus wheelchairs in spurts, back and forth, like trying to move a train one car at a time. It is not Southwest's fault, it is McCarran's. McCarran Airport --- Terrible Support for Disabled Persons needing wheelchair transport.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
3798,Great Flight with convenient locations.,Allegiant Air works well for us as the airports are conveniently located and we like the smaller airports. It is nice to be able to park at the airport and it is a good price.,Allegiant,trip_advisor,['Tangibles']
3799,On time airlines,what a great airline to fly lots of choices in times of arrivals and departures. The booking boarding very simple to use. The staff is always super friendly.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3800,Pissed off customer,I love how they think it’s acceptable to delay a flight over 3 hours. They had to switch flight crews and had us wait until a flight that hasn’t even departed Philadelphia to fly all the way to tampa so that we can have that crew fly us to Milwaukee. Apparently that crew was suppose to arrive one hour after the initial flight was suppose to leave. Sounds like they are on time but they are still saying that our flight is delayed another 2 hours after they get here. Complete bullcrap . Hopefully their pilots are actually good enough to get us to our destination if that time ever comes,FrontierAirlines,trip_advisor,['Reliability']
3801,"Double standards, aka racism, albeit subtle in this case.","I would have given a 4 or 5 if it weren’t for the double standard of the crew. A passenger boarded the aircraft without a mask and did not wear one during the entire flight. No one grow the crew said a thing to him. The reason most likely has to do with him being a typical white guy and wearing the stupid Trump hat. And of course the flight attendants were both white girls. I am almost absolutely certain if he were a minority, Things would have been totally different. Just imagine for a moment if a black passenger showed up wearing a T-shirt with Black Life Matters written on it and is not wearing a mask. The reaction of the crew would have been, I am absolutely certain, quite different. Not only he would have been denied boarding that flight, he would have been denied boarding future flights.",United,trip_advisor,['Assurance']
3802,Trip to Barranquilla,"My trip to Barranquilla was fantastic. I didn’t have any inconvenience during my waiting time at the airport neither had any delays. The flight was on time, and very smooth. I’ll always use and recommend Spirit Airline to my family and friends.",SpiritAir,trip_advisor,['Reliability']
3803,Nope!,"I’m a nurse and had a important meeting at the hospital. When I arrived to San Francisco I was told that it was delayed due to a late departure. Later I received another text from United saying that there was another delay due to a technical issue after being told that it was just because of a late departure. I went to the attendee at the gate who was already upset and said out loud that she was sick of having the same question multiple times from different people, and said she needed a 15min break. And she walked off. No one was at the desk to talk with. After waiting 30min I got ahold of someone on messenger, no help at all. Told me to leave a review. Needless to say United does not value their customers. JetBlue has a great experience whom I usually use but because of a family emergency I didn’t have the luxury of driving to SF from Redding and needed to get across country. Highly dissatisfied and disappointed with United...",United,trip_advisor,"['Reliability', 'Responsiveness']"
3804,Family vaca,"Myself, my husband and teen son flew Frontier April 2-9 to Fort Myers for the spring break. From the flight getting to Ft. Myers to the flight home, it was a very positive experience. Both flights were way earlier than anticipated. The staff was extremely pleasant and did a fantastic job getting us to our destination in a timely fashion. It was a very affordable way to travel and I highly recommend flying Frontier Airlines.",FrontierAirlines,trip_advisor,['Responsiveness']
3805,Worst Airline on Earth,Worst airline I have ever been on. Scammed me into paying for a bag that fell within the dimensions of their bag policy for a personal item. Never flying with them again.,FrontierAirlines,trip_advisor,['Assurance']
3806,Reconsider,"Having chosen the same seats on the outward and return flights we paid extra for upstairs in economy seats 25 A & B,be aware that these seats are directly behind the seats alowcated to parents of babies so that bassinets can be used ,we were not made aware of this by the booking agent and so if it's a peaceful flight you want by flying through the night and expect to be able to sleep then think twice before booking these seats !.The seats in economy are comfortable (we chose twin seats) and spacious with in flight entertainment extensive, the only problem is, is when the passenger in front with no warning decides to recline their seat and the drink l had on the seat table spilt and l ended up with a very wet lap ,the A380 seats have seats that recline further back and so fortunately the drink being water and not hot there was no real harm done,perhaps Emirates can issue a warning or mention it in the safety video to be aware of this problem.l would certainly fly on the A380 again but most definitely reconsider my seating arrangements.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
3807,Waitlisted for Business,I booked my flights with points and used my eupgrades to upgrade to business. Three of the four flights were upgraded right away. My app is showing two icons for my return flights. One of the icons shows I am waitlisted and the other icon shows a business upgrade. Any advice is awesome.,AirCanada,reddit,['Assurance']
3808,Good flights but....,The flights were comfortable. There was plenty of overhead or at least I got my bag in there without issue. Everyone was very nice from the bag drop to check in to boarding. The problem is the seat size. The seats are so close together that you are left with no choice but to grab the seat in front of you to stand up bothering the person in front of you. There is virtually no way to get up without grabbing the top of the seat in front. No leg room. The tray table barely came down to horizontal without banging into my legs and stomach. One huge thing is using the CLEAR system to bypass a long line to check my boarding pass and ID. Breezed right through. More places should get this.,Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Tangibles']"
3809,Horrible airlines,"Under no circumstances will I fly this airline again. My wife used them once to fly to San Juan PR her home to visit family and it was a horrible experience so why did we use them again, it was the only option after booking a cruise that left from San Juan PR. These blood suckers over charge for everything and have no one to assist. If you do use any of their “agents”, there are additional fees. We used the Expedia online web site to book. The Frontier web site is the worse to navigate and continues to refresh if you wait too long to make a decision, 1 minute or less. The Frontier web site was a confusing mess to navigate. We had to check-in and get the boarding passes and pay for the luggage. The carry-on, which does not include a backpack (used to just like a purse), cost $64 each way, $128. Each piece of luggage (we each had one) cost $59 each, each way, so $118. Luggage is now 40 pounds for this cost and if it’s over 40 pounds it’s another $50. If at any point in time you cannot discern what to do and opt to check-in at the airport it will cost you much more money. Frontier has no customer service and if anyone did answer it would likely not yield any good information and just make you more frustrated. At the airport, my luggage was 42.50 pounds. Yes, I removed two pair of pants that were 1 pound each to avoid the additional cost and put them in the backpack that we had already overloaded. Considering we had to pay for it why not, but who wants to be carrying all this stuff. I think other airlines still have the 50 pound limit. Regardless, this airline charges for everything including water on the flight.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3810,WORST AIRLINE EVER!!! YOU HAVE BEEN WARNED,"Do NOT BOOK WITH THEM! Trust me you will be sorry. The customer service is crappy and really makes you hate that you actually paid them your hard earned money. I understand delta and AA can be pricey. However, the service they provide is well worth it. If you like to be treated well for the money you spend this is not the frontier will highly disappoint you. I personally don’t care if the flight is cheap that does not mean customers should be subject to bad service because they got a cheap flight. I work hard and when I spend my money I don’t want to be treated as if someone crappy after you have my money. This airline is a joke(literally worst than spirit). Not to mention the outrageous prices for bags!!!!!! Save yourself the anguish and headache and head over to AA or Delta. You literally get what you pay for. Frontier customer service is as cheap as their prices. Sometimes you just gotta put it on a scale.",FrontierAirlines,trip_advisor,['Assurance']
3811,Air canada vacation experience,"Perla is my air canada rep at Royalton chic cancun diamond club. I have travelled to 27countries, this is my best experience with a sales rep. She goes above and beyond, to explain different options, and after knowing I do not have water shoes for all my water tours, she helped me to get it within 24hour for my conzumel snorkeling. I really appreciate it. My cash was stolen on my second day, Perla is very caring, emphatic, she ensure I have belongings for every tour and check on my wellbeing before and after the tour, since I travel solo. I didn't get the pictures from conzumel via online, Perla helped me to contact the person and within 24hr, I received the picture.she is faster than the BD experience representative in the BD app. I am very pleased with her natural customer service, personality, and even after she left Royalton chic, she still assisted me when I almost entered the wrong van for the xoximilco pick up. All my tours are excellent, I enjoyed everything, thanks to Perla.! She is my friend throughout this entire trip.",AirCanada,trip_advisor,['Empathy']
3812,“The Ultimate” in SKY Luxury with 5 hours delay & lost item !,"My journey with Emirates this time is from Kuwait/Dubai to China. I must say that experiencing the private suite is this long flight is a blessing. The only problem was the unexpected delay of 5 hours (3:20 am to 8:40 am) from Dubai to Beijing (EK 306 Airbus A380-800 15 November 2019). The boarding is from the lounge at Dubai airport. The suite was very comfortable and specious. Staff on EK 306 were helpful and accommodating: Aziza from Uzbekistan: Arranged a transfer upon arrival and it was done easily. Zlatica from Slovakia: Prepared a great main dish perfectly. Ahmed from Egypt: Polite & friendly. The flight back home from Shanghai-Dubai was excellent as usual. The Emirates lounge at Shanghai airport (building D) is medium size relatively to emirates lounge at Dubai airport. I had a delicious Vegetarian rigatoni (without tomato sauce) with asparagus soup for dinner. My breakfast was the softy Apple cake with tea milk. ‘Game-Changing’ Boeing 777 private suite: - Furthermore, the fight from Dubai to Kuwait (EK 855) was on the NEW Boeing 777-300ER Game changer suite. Emirates’ New 777 First Class was much bigger than the regular suite. You will enjoy ample of space with 40 square feet of personal space (3.716 square metres). This suite is private & luxury. The sliding door extend to the ceiling & NASA-inspired zero-gravity seat seat with a “buttery-soft” leather was the ultimate in comfort. Emirates started offering this NEW suite to Kuwait from 1 June 2019. Emirates offers this NEW suite on the following 9 flights only: By the way, there are only 6 (six) First Class suites & Binoculars are provided in suite. •	Brussels •	Frankfurt •	Geneva •	Kuwait •	London Stanstead •	Male (Maldives) •	Riyadh •	Tokyo Haneda •	Vienna I did receive a complimentary airport to Beijing Hotel transfer on arrival. Another problem was that I did leave an item in my seat (2K) on the flight from Dubai to Kuwait (EK 855) and I reported on this issue to Emirates Kuwait airport. However, it has been 4 days (as of writing this review) and I still did not get the lost item back. SEE photos.",Emirates,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
3813,Plenty of leg room.  As usual with SW just snacks.,Plenty of leg room. As usual with SW just snacks. Make sure you bring food or eat before flight. Staff very helpful.,SouthWest,trip_advisor,['Responsiveness']
3814,Worst airline I’ve ever dealt with,"I flew international last week and my flight was delayed by an hour. In Orlando, my bag was damaged once receiving it at baggage claim. I proceeded out of the airport as you have to do because of customs. I waited in line for the frontier representative for 2.5 hours due to them being understaffed. Once I made it to the front, they couldn’t help me. You have to report it within 4 hours otherwise you’re out of luck. I called customer service and also filed a claim on the website anyway. Everyone said they couldn’t help because I was out of the 4 hour window to report it. This is unacceptable and I will NEVER fly with them again. If I could leave a never number for the rating, I would.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
3815,"Do not cancel your flight, Very difficult to get a Refund","I had a flight to Colombia for July 2020 and off-course It was cancelled, then they offered a Voucher and I decided to move it and incur in an extra-paymet for change of tariff. I moved to December: Two tickets!!! My daughter and Mine. Then, Following Corona Virus status in both countries UK and Colombia I decided to call the call center again and ask if I can get a refund on my tickets if I cancel them, they say that my ticket was partially refundable. So I decided to cancel and apply for a refund. After that I have not been able to speak to the call center again, my flight supossed to depart tomorrow and an error come up on the website when I fill up the form with my case number. I have called the call center for over 4 hours now. No Response. I wish the lady who took my cancellation has warned me about the possibility of never get my refund, I would have moved my ticket again, I lost loads of money",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
3816,Disappointed in Southwest Airlines,My husband and I had booked a nonstop round trip ticket from BWi to Phoenix. Southwest notified us 2 weeks ahead that our return flight was cancelled and changed being diverted to las Vegas remaining on the plane 45 mins and then flying to Baltimore increasing our flight time. We could change it to an early am or late pm to get the original flight time. We took the longer flight arrangements but were disappointed in Southwest Airlines since they are usually very reliable in the economical airline service.,SouthWest,trip_advisor,['Responsiveness']
3817,Unreliable,"I was flying to Barbados from Pittsburgh to Barbados via Toronto. They delayed our flight from Pittsburgh, and as a result I missed my connecting (also Air Canada) to Barbados. What they don't tell you, is if for whatever reason there is a delay in one flight, they reschedule your connecting without asking you! Also, if they have connecting flights, and they know they have passengers who are connecting to another flight, it should be their responsibility to delay the other ones since it was their fault (such as maintenance issues). I was also told by the shuttle driver, as I was going to the hotel since the next flight to Barbados was the next morning, that this is very common and occurs daily to connecting flight passengers.",AirCanada,trip_advisor,['Responsiveness']
3818,United is awful stay away!,"This was a family trip from LA to the UK. Second time in row that United cancelled a flight and we lost out on 2 days in London. This time, UA923 returned to LAX after 2 hours in flight due to mechanical failure. Yes, mechanical failure. Very scary. Worse, we were stuck in LA for 2 nights, United told us at the Airport they would pay for $200 per person, total lie. The offered only a $50 United voucher after I bugged them for two weeks. We are done with these losers. Switching to a combo of Delta and Virgin, way better everything, lower prices, higher quality everything and can actually book first class with points, which is not possible with United.",United,trip_advisor,"['Reliability', 'Responsiveness']"
3819,I am a Frontier Flight Attendant. AmA,"[PROOF]( URL Burner account for obvious reasons…have about a half hour while I wait on a flight to work. AmA UPDATE: Thanks for the questions yall, gotta go to work now ❤️",FrontierAirlines,reddit,['Responsiveness']
3820,SWA finally back to the jewel it was,"We recently had the pleasure of a round trip flight from Milwaukee to Ft Myers. What a pleasure both flights were. As an A-list member, I remember why I’m so loyal to the airline. The flight attendants and pilots were over the top nice. It was a different story during Covid and shortly past the worst of Covid. It was a lesson in frustration between cancellations and rude crews. Let’s hope SWA is back. If these flights were any indication, it just may be we are out of the woods.",SouthWest,trip_advisor,['Assurance']
3821,Fly Cheap,"Fortunately this flight wasn't delayed, that's the norm on Allegiant, you never know. Customer service? What customer service, but for less than $100 per person and less than 1 hour in the air, we continue to use Allegiant Air. From Fresno you can not beat the price.",Allegiant,trip_advisor,['Responsiveness']
3822,Excellent service with economical expense,"Southwest is a great, customer service oriented airline which offers very reasonable airfare. The skycap, gate personnel & actual airline staff were very courteous, professional & helpful.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3823,Spirit airlines needs to come to an end ,"Spirit airlines is horrible, they canceled our first trip which was $500 for checked bags carry-ons and selected seats for 2 people. They would not compensate at all for the cancellation which was they’re fault and told us the only tickets they had ended up being $750 and we only had 1 carry-on and selected seats we lost both checked bags and a carry-on and ended up paying more than $200 then our fisrt tickets. And now we’ve been waiting at the airport for 3 hours because they delayed our flight. Do not waist your money and stop buying tickets with this airline we need to make sure they are no longer an airline.",SpiritAir,trip_advisor,['Responsiveness']
3824,The fall of JetBlue,"I hate to say this, as I was a true JetBlue fan and often recommended them as the best choice. The JetBlue workforce is dragging the brand in the dirt. I was a witness to several families and individuals being treated horribly by Gia and the supervisor on shift this morning. Their abhorrent way of responding to even the simplest requests was cringeworthy. How do these people get promoted to work face to face with customers?? I will probably never pay a premium to fly JetBlue again, they are no longer the Ari line I used to love.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3825,The worst customer service I've ever received. ,"Boarding clerk was extremely rude and lackadaisical about her job, while antagonizing customers about their luggage size. They were also laughing about their customers struggling to fit their luggage in the test bins.",FrontierAirlines,trip_advisor,['Assurance']
3826,Good experience with United flight,"Last year we paid another airline for extra leg room, and we were surprised to find that United has the same amount of leg room in a regular economy seat. This was our first long haul United flight. The staff boarding and serving us during the flight were organized and professional. I will look for United flights in the future.",United,trip_advisor,['NA']
3827,Learned My Lesson,"I flew with Frontier a few times but learned my lesson - and I will never fly with them ever again. At some point sooner rather than later, they'll screw you and you'll decide the ""low"" prices just aren't worth it. They cancelled our flight and didn't have another to our vacation destination until 3 days later. Essentially our choice was either to reschedule for 3 days later (i.e. miss our first 3 days at a hotel which was nonrefundable) or to just cancel our vacation. No one should have to make that decision. Frontier is a vacation killer.",FrontierAirlines,trip_advisor,['Responsiveness']
3828,"flight to Sanford, FL","our flight was on time, our flight attendants were very friendly AND funny. made for a nice flight. the plane was comfortable as can be.",Allegiant,trip_advisor,['Tangibles']
3829,I’ll never know,"I may be old and demented, perhaps, but Delta must have have the worst website of any airline. I spent 15 minutes trying to book a flight, but without success. I gave ip. I booked the same flights with Qatar in five minutes, for virtually the same price.",Delta,trip_advisor,['Responsiveness']
3830,6 flight long haul round trip,"We travelled from Heathrow to Bogota to Lima and the following day onto Arequipa en route to Machu Pichu. The return trip was from Cuzco to Lima to Bogota and finally Heathrow. We had never heard of Avianca before and wondered what it would be like. It turned out to be comfortable and efficient, no bells and whistles but then we were travelling economy. For example there were no hot towels or coffee after the outward bound flight. We found videos to watch, read our books and got some sleep so were not wrecked when we arrived at our final destinations. Considering the transfers everything went smoothly.",Avianca,trip_advisor,['NA']
3831,Jet Boo,"The planes are clearly old hand me downs from other airlines with antiquated technology like no touchscreen monitors in the seats and only 3 movies with no pause functionality or a description to let you know if you will get the entire movie in before you land. Also, the flight attendants made it clear that they were also the cleanup crew and they did not do a very good job as there were crumbs in my seat and trash in the seat back compartment. Finally, when I got to the luggage carousel, and employee came out and announced that they were too short staffed to get our luggage on the carousel without a big delay because they had two flights come in at the same time. It is very clear to me that this is a budget focused airline and not necessarily all about delivering a great customer experience. If you want to take your grandpa’s woody to the prom, this is the airline for you.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
3832,Worst airline,"Horrible service, will charge you extra dumb fees. You have no right to argue with them and will yell at your face. DO NOT RECOMMEND!",FrontierAirlines,trip_advisor,['Responsiveness']
3833,I will never use these people again.. ever.  Money hungry hogs!,I booked a flight back in June for an upcoming trip. The cost of 2 people ECOMONY is $603.00. I just looked at the same date/time/location and its $400.00 CHEAPER. Why is this? I am being punished for planning ahead?,Allegiant,trip_advisor,['Reliability']
3834,Heartless service ,"After taking the first connection from Mumbai to Frankfurt on Lufthansa and experiencing on board delightful service subconsciously I was hoping to re-live a similar experience on a star alliance code share flight operated by air canada... and boy was I in for a rude shock... from the curt responses to requests for water to denial of refill for beverages with phrases like “ We will get you some when we pass around the next time” The service was slow and agonisingly inefficient.... the hand service for special request meals was tardy and reflected lack of a plan or pattern... on an 8 hour flight unlike most airlines Air Canada didn’t even keep water and juices, water or some light snacks for a serve yourself sky buffet.... When I checked with the rear purser the clipped curt response was... No you can’t serve yourself I need to know what you are consuming... (huh)... I will serve you The other cabin crew were more than happy chatting with themselves on personal issues even when bringing the service trolleys into the cabin instead of requesting passengers to mind their elbows and legs as the trolleys passed by.. Sad... considering Canada is doing so much as a country to set global standards for areas that define humanity",AirCanada,trip_advisor,['Assurance']
3835,DONT DO IT,"App wouldn't allow me to purchase bag prior to flight, kept getting error messages. Tried to phone and was on hold for 40 min+ without getting through to an agent. Got to Airport and staff couldn't help. Ended up purchasing a bag for 3x the price of the entire flight itinerary there and back. There's a reason they have such a terrible reputation.",SpiritAir,trip_advisor,['Responsiveness']
3836,"Clean, pleasant, spacious, comfortable terminal, seats on plane spacious.","Spirit gives you inexpensive, safe flights to many destinations. AC is so convenient for us to fly out. Flights are available to most destinations we choose. It is a relaxing way to fly.",SpiritAir,trip_advisor,['Reliability']
3837,I ❤ Jet Blue!,"#1 Airline as far as I'm concerned! Very organized, helpful, friendly and roomy seats! Always enjoy the Dunkin Donuts coffee and the Terre Blue Chips!!!! Always get excited when I book a trip with Jet Blue! Look forward to next booking...love saying ALL SET TO JET!",JetBlue,trip_advisor,['Tangibles']
3838,Disappointed,JetBlue used to have better service and friendlier flight attendants. It’s bevome another job to them and in no way about providing a good customer service experience.,JetBlue,trip_advisor,['Assurance']
3839,Southwest will not take off if every seat is not filled.,"We booked a round trip flight from BWI to LAS and back over the nolidays. The trip had been booked two months in advance. The morning of departure from Las Vegas we received a text from Southwest that our flight had been canceled and we were rebooked on another flight with a layover in Chicago. Our original flight was non stop. While the flight itself was uneventful and the flight crew great, the layover in Chicago was attrocious. It was a three hour wait in chicago on B concourse where Chicago Midway has little or no food services worth patronizing. I purchased a Bagel for my wife and found it to be stale and unedible. While none of the airlines are as good as they once were. It is a shame that that all an airline looks at is the profit margin and not the service that are in business to perform.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
3840,I Would really say that it’s the worlds number 1 airline ✈️🇦🇪✈️❤️💯,"So basically I think it’s true dat it’s kind of the best airline in the world 🗺...there food is just amazing and also the crew is very friendly. The take offing and landing is so much perfect as well, well done to the Pilots. And also I luv there costume as well n the plane as well. Well done ! Good Luck for the future as well. (Btw I hv been flying in Emirates for more than 10 yrs, n I only fly in Emirates) ♥️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️✈️🇦🇪✈️💯♥️❤️❤️❤️❤️",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
3841,Food and Beverages,"There should be some Indian main course atleast for Indian Travellers, Emirates need to take some action",Emirates,trip_advisor,['Responsiveness']
3842,Muy puntuales !!,"Es la segunda vez que viajo con Avianca ... y excelente , puntuales , amables y el viaje sin sobresaltos ni contratiempos",Avianca,trip_advisor,['Responsiveness']
3843,NEVER AGAIN,"This is the most disorganized airline that I have ever flown on. Because of our trip we had layovers in Denver and San Francisco. Their way of lining passengers up and boarding makes no sense. The priority and first group of people line up in lane 1 but all of the other groups line up in lane 2. In San Francisco, we were told before boarding that some people would have to check their carry on luggage. Then just prior to boarding groups 3 & 4, we were told that all compartments were full and everyone would have to check their bags. When we got on the plane, there was plenty of empty space which went unused. Then we sat there and waited. About 20 minutes after our scheduled departure time, a passenger gets on. I assume that we were waiting for her. Never again will I fly United if I can help it.",United,trip_advisor,['Responsiveness']
3844,Better than others!,3 flights to get home but still....except for NO FOOD to speak of.....good flight. Have all kinds of wifi available but NO PORTS to charge your electronics. BIG oversight. Free bag check! No change fees! Can check in 24 hours early to try to get early boarding so you can sit together with spouse. Not available on other planes any more!!!!!,SouthWest,trip_advisor,['Tangibles']
3845,Best as always,Another great flight on board Emirates. Smooth check in. great relaxing lounge and impeccable service throughout the flight.,Emirates,trip_advisor,['Assurance']
3846,Great prices and service,"I always read snubbed comments trashing Spirit, I lost count how many times I have flown with them, you might get great prices! So what is the big deal if seat won't recline or table is small? While covid I had literally dozens of cancellations and Spirit was among the most honest with refunds, making them easy to re book or change reservations while I was literally scammed by other airlines such as frontier or LATAM. Just watch the size of your luggage, some frivolous passengers pretend to pay a $50 ticket and still drag a big luggage for free",SpiritAir,trip_advisor,['NA']
3847,Redeye,"Impressed with the well kept clean airline. It was a first time traveling with them. They try to make you as comfortable as possible, being that it is a night flight. The plane was big and did not feel over crowded like other airlines who have seats TOO close together. It felt a bit more room.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
3848,WORST EXPERIENCE EVER!!!!!!,"Last Tuesday I had a flight from Cali colombia to fort laudardele, and then just for negligence of this rude guy from front desk because he thought he was idk from CUSTOM BORDER PROTECTION or IMMIGRATION he just decided to not let me flight and come back to USA where I am legally resident... I lost my flight and instead I had to travel to Mexico, where I FINALLY WAS ABLE TO WALK THE BORDER LEGALLY WITHOUT A PROBLEM, I HAD TO SPEND OVER 3k to get the flight to Mexico and then San Diego to FL... Also I lost 3 days from work, I’m f*king broke... So I called customer service for a REFUND but since it was used in another reservation the code I wasn’t able to get MY MONEY. Anyways, I would not recommend this airline. I had the worst nightmare, and also this Colombian GUY from front desk and the other people was super rude. Now I’m sitting in San Diego waiting for my flight to home BUT I HAVE TO FLIGHT THE WHOLE NIGHT AND PART OF TOMORROW SO GUESS WHO IS GOING TO LOSE ANOTHER DAY FROM WORK? THANK YOU SO MUCH SPIRIT AND THANK YOU SO MUCH FRONT DESK GUY WHO THOUGHT HE WORKED IN IMMIGRATION, THANKS A LOT!",SpiritAir,trip_advisor,['Responsiveness']
3849,Sales manager,"Been on plane for 2 hrs still have not left Miami ! Maintenance light , delay then no fuel! Really bad service at this airport !",SpiritAir,trip_advisor,['Responsiveness']
3850,Good experience,"Good experience. Comfortable, clean planes and friendly staff. I was reluctant to flight with United since I had read two bad stories involving pets. However, I travelled with them for work and I have to say the service was good and the staff was polite and professional. Whichever changes they're implementing are definitely working. The only bad thing is that they do not have USB outlets to charge one's phones. You have to charge it before departing, which is not always feasible given the short amount of time in between transfers.",United,trip_advisor,"['Assurance', 'Tangibles']"
3851,Flight home,Small regional jet so light on comfort. On these short hauls make sure good to bathroom before boarding because bathroom on plane very cramped & uncomfortable,United,trip_advisor,['Tangibles']
3852,Southwest International,I’m thrilled that Southwest is going international. It is making flying so much easier and more affordable. I would definitely fly with them again abroad.,SouthWest,trip_advisor,['NA']
3853,Flying on United Airlines,"United Airlines is always my first choice of Airlines to use. Their customer service is always first rate, from the gate agents to the flight crew.",United,trip_advisor,['Assurance']
3854,Delta pulled flight crew the day of flight,"After months of planning a cruise Delta pulled the flight crew from the only flight going to New Orleans that would get us to the port to catch a cruise. They did so in the wee hours of the day of our early morning flight. This was the week of the public schools ""Easter break"" making it impossible to book another flight that from any airlines that would get us to the port on time. Every flight leaving Detroit was booked. So after months of planning, packing, and making arrangements we sit at home and have completely lost our seven day cruise! Delta should have known they didn't have a flight crew long before the day of the flight. That being said, we believe that our flight crew was yanked and put elsewhere at the last minute. We had a pilot at 12 PM, but the crew magically disappears at 12:02 PM? Needless to say Delta airlines has completely ruined our travel plans and all of the hours spent making arrangements for our cruise. In the future we will do everything within our power not to fly on Delta airlines! Thanks for nothing Delta airlines!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
3855,WARNING - DON’T BOOK WITH SPIRIT!!!!!!,"En route to the airport we were notified our Monday flight was cancelled and rebooked the following THURSDAY. And no, there was nothing extra ordinary going on. We were simply told we could accept that or accept the refund for one leg of the trip which was $200 for two tickets. To get home we had to shell out $800 rather than pay hotel in NYC for 3 nights and miss school and work. When we retold this story to family and friends who travel frequently the common reaction was they tried Spirit once but never would they book with them twice. And for those prospective customers who think they are getting a deal, there is no deal. Even if this hadn’t happened, once you add up all the incremental fees they charge for carry on etc, there is no savings. There is already enough built stress with travel, there is no reason to layer on more unnecessarily by booking with an airline that operates like this. Thank goodness my kids were teenagers and could tough it out flying in at midnight but had they been toddlers this would have been a disaster.",SpiritAir,trip_advisor,['Responsiveness']
3856,Early arrival,"I used Delta round trip to see family this year. Each of the four legs of my journey were on time or early arrivals. The flight attendants were all courteous and fun to engage with. One flight was a full plane and the staff were working hard to check extra bags so there was overhead space and that boarding went smoothly. I will definitely continue to used Delta, even signed up for their skymiles program to make it easier in the future.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
3857,Thousands lost in bookings,Mechanical issues delayed my flight on Oct 22 from Tampa to Atlanta. I missed the connection to Bonaire. I lost thousands in lost bookings. No refund yet. No phone call. No alternative flight offered. They won’t even let me file a complaint.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
3858,Bad customer service. Not reliable.,"It was the first and the last time I purchased a ticket from Spirits. Both my outward and return flights had a connection in Vegas, and due to the delay, I would miss my next flight. I asked for a refund, and they told me they had refunded me, but I still have not received my money after about two weeks. They had sold extra tickets for my return flight, and they offered me $1000 credit to take the next flight (they told me it would be a direct flight to Reno), and I accepted. But they said they would not give me my boarding pass until they were done with boarding. Surprisingly, they stopped boarding due to 'bad weather' when just several people left. They gave me the boarding pass for the same flight at the end and told me there was no direct flight to Reno at all!!! (of course, no credit applied) LOTS of HUGE RED FLAGS. I had to get a new ticket both for my outward and return flight eventually, and I paid over $700 while I had bought the Spirits' ticket for $360! I would carry luggage if I knew I was going on a flight with a more expensive flight. It was just a waste of money. It looked cheap but finally made me pay more than usual. I would never try Spirits again, and I will dispute the purchase if they won't refund me soon.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3859,Unbelievably Awful Experience,"We booked 4 Business Class Seats on their 787 for a red eye flight. The tickets were for me, my wife, our 13-month daughter and our 14-year old niece. Air Canada knew from the beginning the age of our daughter, as we gave them her info and said we wanted a seat for her. After we boarded, and put her in her car seat, she fell right asleep as people were still boarding. All was going to be perfect. At this point the crew came up to me and said the car seat needed to be checked as their seatbelts don’t work with car seats, and that I had to hold her the entire flight. What? They said she could not use the seat and had to be held. They also said there were no seats in coach for her and that they need me to get her now so that they could take off. They were polite, but I was stunned and terrified by what I was being told. We booked her a seat and knew waking her up and trying to get her to sleep with one of us was going to be a disaster. We complied with their instructions, as required. But our daughter cried like she never cried before and all 4 of us had the worst flight of our lives caring for her and unable to sleep. Why would Air Canada allow us to book such a flight with a 13-month old and not allow us to use the seat? So far, as this just happened yesterday, Air Canada responded to my email offering me a $100 e-gift card! That doesn’t even come close to covering the price of her unused ticket! Do I have to sue Air Canada or will they contact me and do something to compensate us. All of us were exhausted after the flight and slept the entire first day of our vacation! We were supposed to be rested and ready to go after flying Business Class! I’m absolutely insulted by their offer of $100 and simply can’t believe any airline would act in such a manner. I will update this if and when something changes. So far, they have not responded to my email rejecting the $100 e-gift card.",AirCanada,trip_advisor,"['Assurance', 'Empathy']"
3860,Worst Airline Ever !!!,Worst airline ever. Lots of terrible reviews are well deserved. No customer care at all!!! Pay a little extra and don’t fly Allegiant!!!,Allegiant,trip_advisor,['Responsiveness']
3861,I had a wonderful experience!,"Added charges were different then other airlines. However; Every employee was incredibly nice, happy and helpful.",SpiritAir,trip_advisor,['Assurance']
3862,Not again...,"Seating: tight, staff: less than personable, luggage: disaster on return flight. From their homepage you get the idea that the cabin in the area we purchased would be roomy enough, their would be monitors on the backs of seats for entertainment. None of this was true and we were so cramped on the first leg of our flight. The second plane was better, but still not as expected. We were behind schedule so everyone seemed to be rushing us as well as the flight crew. The speaker system was terrible and we could not really hear what the stewards were saying. Our luggage was damaged on the flight home and the baggage station implied it was my fault for checking a duffle with straps! Done",Delta,trip_advisor,['Responsiveness']
3863,"Avoid airlines - horrible management . Save time, money and avoid a painful experience","This is the 3rd time something like this has happened out of the 3 trips I have taken within the past 4 months. I was supposed to be in Chicago by 3PM and it’s now 7pm but I am actually in Indianapolis!!! Yes, these airlines are not liked by anyone anymore because of their trend to not take their business seriously, it’s become I joke. The captain says the traffic controllers have not given them the permission to land at Midway, Nothing less to be expected here when you are 4 hours behind schedule and f—-k everyone’s plan because of your lack of efficiency. Horrible experience every time . I am closing all my investments in this company, closing my southwest CC and never flying with them. I would advise you to never fly with them. Additional $100 and using United, delta can save you a lot of time, avoid pain and the tension / trauma caused to your family P.S. it’s not the weather. It’s beautiful outside. Added pic as well.",SouthWest,trip_advisor,['Reliability']
3864,DFW to DEN delay,Nearly 12-hour delay in flight departure today. Anyone know the cause?,FrontierAirlines,reddit,['Responsiveness']
3865,Flight Attendants calmed me down,"I just wanted to give the flight attendants on board UA 78 a HUGE thank you. The whole crew, especially Dina and Melanie were like guardian angels for me when I found myself having a panic attack 10 hours into the trip on 3/21. I was very sleep deprived and emotional, but something made me go back to the galley and chat with these flight attendants. After a calming chat, a snack and soothing herbal tea🍵 -I was guided back to my seat and sure enough was able to catch some shut eye before landing in Newark, NJ. So thank you....so so much for the amazing customer service! It made my first long flight during an anxious time in the world a pleasant one. Emily Maffucci Philadelphia, PA",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
3866,Great Service and Smooth Flights,"Due to a flight schedule change we were bumped to a later flight for fear we wouldn’t make it through customs in time. We ended up making it through and the flight was delayed so we had time. Delta service was so helpful and gracious, put our whole party of 6 on standby to try and make it but not lose our seats on the other flight. We got back on the earlier flight AND our luggage made it. Every staff member was helpful and did everything they could to make our flights smooth and easy.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
3867,Lost my money $491.16,"In March I had to cancel a trip to NY to visit the cancer patient, it was canceled due to the pandemic, it was $ 491.16 I had until June 13 to make a new reservation and they never answered me in customer service I made several calls and I waited until 2 hours online and they never answered me. I had never traveled with them, but with this experience I never use that airline again. I went to the Orlando airport to help me and a supervisor did not let the gentleman who was helping me help me, told him that by the application I could make the reservation, try several times and I could not because he did not let me put my code credit! As the worst airline, its supervisors are useless! If I could give them 0 I would!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3868,"Delta people great, Management very bad.  IT worse.",Diamond elite status phone line 5 hours. I had selected to put on the upgrade list and selected an aisle next to my companion and daughter. Delta IT moved me to an economy cabin window seat (my profile preference is isle) away from my companion. I cannot change upgrade request due to check in online but will have to call which is a 5 hour hold time... as highest elite status. I waited over an hour earlier today on hold until I had to give up.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
3869,Midnight run,Very Good Service crew was on the ball. We managed to catch up on time and landed a bit earlier than scheduled. EK keeps doing what it does best on its 777. to and from Cape Town,Emirates,trip_advisor,['Responsiveness']
3870,if you want to have a horrible experience bingo you are in the right company,"Terrible service, and your staff is even worse, even though you are to blame, as in my case the flight was for 7/28/23 and they cancel it and do not give a solution for another flight until 7/31/ 23, even so, their forgiveness does not have the capacity to give good attention, it seems that for the company to hire them they have to be arrogant, not humble, and worst of all, the arrogance with which they address their clients, not counting that that almost 80% of the time they waste hours or days due to their mistakes",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3871,26.04. flight from Bangkok to Dubai and from Dubai to Düsseldorf.,How is the situation at the Dubai airport? We are on vacation in Thailand and don't want to get stuck in Dubai so do you guys think it is safe to attend the flight to Dubai on the 26.04?,Emirates,reddit,['NA']
3872,"Delay, Delay, Cancelled Flight!","Left us sitting in the BNA airport from 7:30 A.M. until 4 P.M. They kept delaying the flight all day long and then finally canceled around 4 P.M. Our group leader called the CEO. Got vouchers for food and an overnight stay at the local Hilton Airport Inn. Room was good but a $17 food voucher for two people doesn't buy anything much at the Hilton. They promised they would straighten out the flight the next day. Once again we arrived around 7:15 A.M. & no one was at the counter. Again, we waited. When the agent came in she knew nothing about our flight and for several hours we waited while our group leaders and the customer service agent tried to get us all on a flight to Tel Aviv. Finally around 11 A,M. we were booked on a flight but it included an extra stop & layover which was not initially on our tickets. So we had to fly from Nashville, TN to Toronto, Canada, to Zurich, Switzerland and finally to Tel Aviv, Israel via Swiss Air, This fiasco took 3 days and shaved a lot of time from our tour. On the way back our flight was late leaving by about an hour. NEVER fly Air Canada. They operate as though they are in bankruptcy.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
3873,Redeeming points,"During the initial stages of COVID, most airlines refunded your flight cost to points or let you reschedule at no cost. Frontier put your cash into points on your account - EXCEPT - know that if you try to use those said points - you will have to pay more than the cost of the flight to use those points. Making said points completely useless. I spent all this money on flights that are 100% worthless to me now. Well, I can say this for certain - that will be the last penny that I offer up to Frontier. I guess you get what you pay for! I called an agent, and calmly asked how that makes any sense, and to add insult to injury, he hung up on me!",FrontierAirlines,trip_advisor,['Responsiveness']
3874,"Lack of response, by staff member to noise complaint","On my return trip home I was woken by a male person talking loudly,apparently well refreshed and I looked and saw that he was sitting on his girlfriend's lap, with his legs across the isle making it difficult for other passengers to pass. I made a complaint to the male cabin staff member, however the behaviour continued. When I asked the staff member about what action had he taken, he stated that he asked the male to go to the lounge area if he wished to continue talking, however the male refused and no further action was taken and the behaviour continued until shortly before our arrival.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
3875,Lots of issues over the years,"I waited too long to get a reasonably priced ticket bvb on a regular carrier to Tucson. So we flew into Mesa Getaway again. Service from here not so bad as coming here. Allegiant agentwas terribly rudr. We arrived only 55 minutes before requested 2 hours (by Allegiant) in Medford. Agent threatwned to not allow us to board. Went thru TSA in 5 minutes and waited 45 minutes to board. Paid for better seats, extra bags and the flight ended up costing more than Alaska Air as we have AK mileage plan and dont pay for these bags. On the return flight to Medford from Tucson it took 2 hours and 15 minute to check in and then get through the very long TSA line. Really don't want to fly this airline or use this airport ever again.",Allegiant,trip_advisor,['Responsiveness']
3876,Will never use again ,made me rebook again due to there fault at the airport and the supervisors lied to face and refused to help as well as being rude i had to pay for my families tickets again.used them a few times a year but will never use again!!and there service is going downhill anyway.thiefs!!,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
3877,Perfectly fine no-frills trip,"This is a reasonably priced, no frills, non-stop way to get from Indianapolis to Sarasota and vice versa. Not much selection on schedule, the service is rudimentary (no soda and peanuts for you), and there is an up-charge for EVERYTHING, but if you want an economical way to get from point A to point B, this does the job. Flight was on time, plane was clean, and crew even dealt with an in-flight medical issue in a way that bothered no one and did not impact the flight. I personally don't ask for much more.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
3878,Great Flight and Great Value ,"We had a wedding in New Jersey and had never used Jet Blue before. Before our flight I had questions about in flight entertainment. I used the chat feature to ask question and it was fast, efficient and easy. The website was easy to book a flight. The in flight entertainment is amazing with free new release movies. Direct TV with a lot of channels with every news station and sports! The flight attendents are friendly and you get free unlimited snacks and beverages. I plan to fly Jet Blue more often!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3879,United a crappy airline,"I was travelling from Reno to Toronto via Denver. Flight arrives 6 hours late in Reno, struck a bird on landing. Leave reno 8 hrs late and miss my connection. Fellow passengers were given hotel vouchers, I was not. Paid for my own room and United tells me now to screw myself. Don't trust this airline United sucks",United,trip_advisor,"['Responsiveness', 'Assurance']"
3880,all went according to plan,"would like a nonstop flight such as Delta has just started. Also some better options on food choices for purchase, also availability of food items not good!",United,trip_advisor,['Responsiveness']
3881,So t take United,Awful experience. I would not recommend United air with anyone. Passengers were trapped in the airplane for 3 hrs because one of the food carts was missing. Stupidest reason I have ever heard. We got back to LA at 12:30. Kids were beyond tired. Horrible experience. And they offer no comp food.,United,trip_advisor,['Responsiveness']
3882,"Delta can and will change your selected seats for no reason, even in 1st class","We planned our trip and selected our seats 3 months in advance and spent good money on first class tickets. Delta took it upon themselves to change our seats and split us up the day before the flight. We tried calling customer service, chatting online, speaking with a Delta employee when we checked in our bags and finally spoke to the gate agent at our gate, and none of them stepped up to give an honest answer as to why this happened and zero attempt to correct the mistake. I simply wanted to sit by my wife to end a dream vacation and they took that away from me. Working with their customer service team since we arrived home has also been a joke. We were treated as though we are overreacting and after offering a consolation of 5k skymiles, we were told they would not longer respond on this matter. Very frustrating that this was allowed to happen in the first place, but even more so that nothing was done to help correct it at each step along the way.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
3883,Two thomps down.,"I'm extremely disappointed ☹️ and upset, my wife and I flew from Cancun to DFW and from DFW to Las Vegas were we live, today 3/6/24 when we arrive home as soon as I open my luggage was inside one of the compartment unzipped everything was disorganized, one on my belts missing, expensive belt, I feel Spirit as name company have some untrusted employees, I will complain with the company as well I will write bad reviews about Spirit so people can be very careful when it comes to flying with this type of companies, they care only their earnings not the customers.",SpiritAir,trip_advisor,['Responsiveness']
3884,No issues at all,"The check-in process was smooth. No issues at all while waiting to board. The seats were comfortable with enough leg room. The flight attendants were very nice and they had great snacks. Nothing was over-the-top great about the flight, but there were absolutely no hiccups, which is just what I would want in a flight. Will definitely fly Delta again!",Delta,trip_advisor,['Responsiveness']
3885,Don’t believe the cheap price,"The seats wouldn’t adjust, had to pay for luggage wether you carried on or checked. Was supposed to get discount for paying online, did not. Had to pay for everything except a small glass of water.",FrontierAirlines,trip_advisor,['Tangibles']
3886,I would rank 0 if I could,"Worst airliner ever lost my flight for wheater but the next day the personnel do not have idea where to send me to book my flight again . On top of that the decided not to take my third bag even I was willing to pay for it however they take the carry on from the other passengers free of charge because they do not have space in the cabin . I decided no to flight with and change my flight to another airliner copa air , I ask the jet blue personnel which terminal is copa located they sent me to the terminal 4 , after took all my 3 bags to the terminal I find out tha copa is on terminal 1 ( they can not even give you this info right ) overall worst experience ever .",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
3887,Pet Travel (Shiba Inu),"I will be bringing my dog (Shiba Inu, male, 18 lbs, 2 years old) to Korea. I was wondering if the Delta Airbus A350-900 allows for my Shiba to broad with me as a carry on?",Delta,reddit,['Responsiveness']
3888,Worth every cent,"Have flown with Emirates before both Business and Economy. It is a great airline. The comfort is amazing, the food and service are excellent. The pick up and drop off service is wonderful and the lounges, particularly Rome and great. No other airline is even close to Emirates. Planes are clean and modern. Can't find a fault anywhere.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3889,Not recommended,"Hello! This is my first review in TripAdvisor, because I feel a have to share my experience with other people. I would not recommend this airline by several reasons: - even if you buy an expensive ticket in front of airplane you will jot guaranteed to have some space for your carry on bag. Come first or fly with your bag under your feet. - the staff is not 100% focused on helping passengers or paying attention. To conclude: Highly not recommended services!",FrontierAirlines,trip_advisor,['Responsiveness']
3890,Discriminated on due to my weight,"I was at the Clev boarding gates and the gentlemen said my purchased 2nd seat wasn’t printed properly and kept my boarding pass but he would bring it to me once corrected. Got on a the plane nothing to hold my 2nd seat & couldn’t get the attention of the flirty flighty stewardess at the front to advise. Once the plane was COMPLETELY full the guy from boarding gates came and loudly announced to the couple next to me that one of them had to move to another flight due to that seat already being purchased . After they questioned him since they were there and seating is fcfs - he LOUDLY announced Infront of entire plane “it’s because of her size it’s a safety issue”. The entire plane laughed and talked about me the entire flight saying I should have been made to get off. I cried the entire flight home of embarrassment since my weight is due to no thyroid (a MEDICAL CONDITION!) SW promised me a LUV voucher for my “inconvenience” which was routed to the wrong email (not one on my complaint) and then refused to deal with any further . I am advising PLEASE avoid SW if you are of size !! When I flew American in the past , they were much more understanding and private in their interactions about my second seat purchase. SW ruined my self esteem and created any future flying with a traumatic experience worrying the same will happen again. SW was very blatant and care less about discriminating against someone of size.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
3891,Customer,They gave me a ticket without a proper booking number and they're number doesn't work so they ignored my request for a refund and took everything I had and still refuse to refund because they gave me an illegitimate number. I'll never fly with them again. Plus I would've had to wait almost 2 days in denver anyway to get where I was going.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3892,Muy bueno,"Muy buen viaje. Puntual en horarios. Servicios de cabina bueno. Vuelo con escala en Lima.informacion a través de página web,muy práctica. Una aerolínea muy recomendable.",Avianca,trip_advisor,['Responsiveness']
3893,"On time, good food, excellent service","High points: Reasonable seat room for economy, good in-flight service, excellent food, good in-flight entertainment options, on-time flight. Good bulkhead storage room. Staff were really helpful Areas for improvement: Daughter's in-flight entertainment was faulty, seems this was common for many seats. Seats were worn and needed upgrading.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
3894,Good airline but limited route options,I had several flights to Edmonton this year via Delta Airline and United Airlines. Both airlines have a terrible route options especially returning back to Lexington. I give higher marks to Delta over United due to the service from flight crew. The ticket counter or Terminal agents are about the same but flight crews are much friendlier.,Delta,trip_advisor,['Assurance']
3895,Wouldn't fly with them again,"The terminal was very crowded and the workers seemed overwhelmed. I saved a bit on the flight but couldn't check my luggage in after a long, tiring cross Atlantic flight so had to lug everything around for 3 hours. I had to pay for one of my bags even though I'd upgraded. One of the most annoying things is the day after I purchased the ticket I began receiving really annoying spam in my email account. From all different email addresses so I can't unsubscribe.",JetBlue,trip_advisor,['NA']
3896,My new favorite airline!,"I thought the days of customer service on flight were over...not with Southwest. I honestly only picked the flight because it was a great deal and the flight was non-stop at the right time of day. To my surprise, the crew was extra friendly. Complimentary snacks served, and I purchased an adult drink which was reasonably priced. For solo travel, it was great. If you are traveling as a couple or more, it may be worth upgrading your boarding position to ensure a greater chance of sitting together. Since it was just me, the fact that I boarded as a C7 was of no consequence - I still got an aisle seat (my preference). Legroom was not an issue, and neither was the proximity of my neighboring passenger (I will say that I am ""average"" size). Baggage check (included) was a breeze and so was retrieving my luggage upon arrival. Highly recommend!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3897,"""Over weight baggage""","When I originally flew into Chicago not even a month ago for work purposes my 2 checked bags were well under their ""limit"" now on my way back home they are saying that each bag is 12 pnds over when why on Earth would I purchase anything to take back from Chicago to Dallas, and when I asked the rude attendent for proof she failed to show me or give me documentation stating they were each 12 pnds over.She just stared at me and said that I owed 150.00 for excess weight! This airline is a joke the only reason their tickets are cheap is because they find a way to scam the public ...I will Never ever fly Southwest again",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3898,HORRIBLE,"To whom it may concern, I have flown Spirit numerous times in the past and for the record last night will be my last. On Saturday 3/2 from Newark flight 1679 flight was smooth, other than the typical delays everything went well when I boarded with my backpack and purse everything went well. Now my return flight 3/6 flight 1680 departing at 10:50pm as we are boarding the plane Jubliee ""supervisor"" and two other male attendants were directing certain people to another line. She had people place their bags into a stand to make sure that the backpack fit well needless to say my backpack did Jubliee who refused to give me her name and covered her badge stated that I need to pay for my purse which is absolutely insane when I was leaving with everything I arrived with and I explained that to her that it was a purse and I couldn't understand how I was being made to pay for my purse her response was well would you like for me to charge you twice excuse me I was completely dumbfounded with the response being that her option was to either pay $99 for the bag or stay behind I couldn't do that being I had work in the morning and the aircraft was being held back so I proceeded to make the payment. So now I'm on the aircraft to make the situation worst I was on facetime with my daughter letting her know I was on the plane and that I would be home soon the flight attendant Juan who also attempted to cover his name badge stood by my seat and stated I said end the call and stated he wouldnt move till I did so, so call was ended. If things couldn't get any worse he stood by my side as he gave a demonstration he stared at me very aggressively he made the comment that he had the power to get me banned from flying spirit and honestly I  could care less cause after this experience I refuse he said he would have me moved because I wasn't in my seat which lead me to believe that due to the fact that I am a black woman I couldn't possibly be able to purchase a seat he stated this seat belongs to C Bermeo hello that is me once confirmed on his tablet he had no choice but to walk away. I had other passengers who urged me to write this email and complain about the service and after reflecting here I have never felt so embarrassed along with being racially profiled and buillied. I will never fly Spirit, not me nor any of my family/friends and anyone who will listen I will let them know of the embarrassment I faced at the hands of a flight attendant.  I will also be posting on social media.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3899,Poor empathy and professionalism,"I brought my pet with me on this trip and did everything I had to do. During the trip my dog ​​began to feel bad and I had to open the zipper of her bag to help her. The group that was attending the trip were very insensitive and would not allow me to help her. My dog ​​was not breathing well and she was very anxious and scared and I think her ears were bothering her. The point is that the stewardess told me that if I did not put it in the bag, she was going to report me and she was not going to allow me to travel with my pet again. Well, I decided not to use this airline anymore and travel by others that are more professional and have empathy. And I want to clarify that I did not want to break the rules, it was necessary for me to help her. The linemates helped me and I thank them, thanks Gisy and Orlando.",JetBlue,trip_advisor,['Assurance']
3900,Worst experience of my life..,Terrible! Never again! Worst experience of my life. Missed my international plane because of them and their plane that was LATE and had to pay a loooot of money.. For one student that was very hard..,JetBlue,trip_advisor,['Reliability']
3901,"delayed flight, lost luggage, mass confusion",Flight delayed 4 hours. 1/2 plane's luggage lost. Poor communication by staff. Every staff person told us something different and none knew who to talk to for answers about next steps. Bags arrived 3 days in to vacation and had to drive 2 hours to retrieve them. Told it was being sent numerous times and when not received called to be told the luggage wasn't their responsibility because it was with courier and they had no contact for them. Miserable vacation without clothes or toiletries. Spent 6 hours in airport baggage claim and arrived to our $500/night hotel at 3 a.m. for a room already paid for. Told we would be compensated up to $50/day for essentials but when I finally found tracked down a manager they knew nothing about the policy. Spent thousands of dollars on this trip and spent large amount of time running to Walmart and without essentials. Easily spent 5 hours on hold and told bags would be delivered 4 separate times without results. Unable to go scuba diving because all gear was in bags and lost all deposits on reservations. On the way home the plane was full of unhappy babies. Kicked in back of seat for 3 hours. Plane was 1/3 empty so they moved family with 3 small children into row behind us but did not allow us to change seats.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
3902,When you get a great rep you brag about her- Jet Blue Susan ID 21773 WE LOVE YOU,Susan- Employee number 21773 is patient - knowledgeable- Sweet- Caring- Attentive- This may not mean a lot to a ton of people but good customer service goes a long way for me this is why I will ALWAYS be loyal to the JETBLUE Brand- Love the BLUE and SUSAN,JetBlue,trip_advisor,['Assurance']
3903,Had to even pay for a glass of water!,"The original price for Allegiant Air sounds very good. However by the time, they charge you for everything imaginable, the trip is about the same as other airlines. It costs to bring on 1 carry-on (and, of course 1 under the plane suitcase), to get your boarding pass when you get to the airport, water, to get any seat assignment when you purchase your ticket, and to board early. The seats are small. The flight itself was good. The captain and other personnel were very polite.",Allegiant,trip_advisor,['Responsiveness']
3904,"The best flights are ""uneventful"".  On time, no aircraft problems, great crew and leg room.","We always use early bird to ensure we are seated together. I like Southwest boarding by place in line. It goes smoothly usually. We traveled to Mother's funeral and I had to pack all the extra pictures and items needed for the service. So the ability to check two bags each was a real money savings. Flight attendants are always pleasant on SW. We had the first am flight which unusually wasn't full. We had 3 seats for 2 people on both legs! On return trip, planes were full but we still had plenty of leg room whether in window aisle or middle. I have very long legs and economy flights on other major airlines don't provide enough room.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
3905,Pretty Good Flights,"It has been about 24 months since my last JetBlue experience. I decided to try them again, while i usually prefer Delta, due to the flight schedules and seat availability. I left on Friday Sept 7th around 11:30 AM non stop to LGA from FLL.The flight was fully booked, and i had paid the upcharge for extra room, early boarding, etc. It is not first Class, but all in all, not a bad flight and other then a slight weather delay, a nice experience. The terminal in LGA has changed since my last trip, which is on the outskirts of the airport in an old building. I am guessing they are building a new terminal. I returned the following Wednesday on a 2:59pm flight. Our plane was delayed just under an our, due to bad weather. Otherwise all went smoothly and it was a nice flight. I still prefer Delta for mostly their three seating Classes choices, but JetBlue is a good choice, as well. For someone who no longer enjoys the flight experience anymore, i really have nothing to complain about.",JetBlue,trip_advisor,['Responsiveness']
3906,PERFECT,"I do not like the fact that you cannot choose your seats ahead of time (I recently flew SWA with my young daughter and had to pay extra to ensure we sat together), but that wasn't an issue on this particular flight where I flew alone. In any event, both legs of the flight were seamless. Flights boarded EXACTLY on time, were uneventful, and landed on time. Can't ask for more.",SouthWest,trip_advisor,['Reliability']
3907,Exceptional Customer Service!,"We had a wonderful experience at check-in. We were immediately greeted by a brand new customer service representative, who assisted all the way through to physically checking our bag. Chris was incredibly helpful, courteous, polite with a very nice personality. He handed us off to Julian who took our bag and was also quite professional. We have only High Praise for JetBlue! Thank you again, Chris and Julian!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3908,Dublin - boston,I flew with Delta from Dublin - Boston last week. They are my favourite airline for flying transatlantic. They give you free alcohol which is always a plus haha. They also allow you to use Facebook messenger for no extra charge. The staff are very friendly and flight was on time.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
3909,Over-inflated Baggage Fees!!,"I will never EVER fly Spirit Airlines again. My boyfriend booked this round trip from Portland, OR to Las Vegas and back. We flew Alaska Airlines to Las Vegas, but apparently for the deal we got, we were put on Spirit Airlines flying home. I had 1 checked bag and 1 carry-on item. It cost $30 to check my bag with Alaska and my carry-on was free. Spirit charges not only for the checked bag, but also your carry-on item. As of June 2023, Spirit charges $89 PER BAG each way. I had to pay $89 for my 1 checked item and another $89 for my carry-on item for a total of $178. The ticket cost $130 so it cost me a total of $308 to fly ONE WAY with Spirit. Save your money, pay the extra few bucks and fly with an airline that has more reasonable baggage charges. This is a quick, fairly inexpensive flight round trip from Portland. I should not have had to pay $308 one way to get home. 73% of that cost was baggage charges! If you are only flying with a purse or a small backpack for your trip, Spirit may be fine for you, but if you have a carry-on or luggage, skip it. I will never fly with Spirit again due to their baggage fees policy. I don't care if the ticket cost only $50; it would still cost $456 round trip in the end.",SpiritAir,trip_advisor,['Tangibles']
3910,Delta needs to clean their planes,"Round trip from Atlanta to Cleveland with my brother. His fold down tray had stains and food all over it. On the way back, napkins and other trash in the seat pockets in front of us. Is this day of fear with Covid-19, one would think they would attempt to make the plane as clean as possible.",Delta,trip_advisor,['Tangibles']
3911,Fly-Southwest to Vegas,"Flying Southwest is Great I just love that they treat you right with your luggage being a part of you and not a chance to add on extras to take a change of clothes. The Flight was on time, full, the seats not too terribly uncomfortable. I don't eat cheese so I passed on the Cheese crackers given out but that's nothing to complain about. Arrived on time, luggage arrived at the same time so there was nothing to complain about. Spent the Week at The Venetian Las Vegas and it was Top Notch all the way. Had to leave and comeback to the real world - again Southwest showed all why they are out front. The Flight Was Overbooked, but the gate agent made the moves to secure our place on the plane. Way to go Southwest!! we got back in time to attend the birthday party for out Niece. All thumbs up with Southwest!!",SouthWest,trip_advisor,['Responsiveness']
3912,Family vacation,JetBlue delayed flight due to weather in NY and Santo Domingo. The pilot came to the gate and he himself explained the delay and assured we were in good hands. Will definitely fly with JetBlue,JetBlue,trip_advisor,['Assurance']
3913,"Lost bags. Ignore my request to deliver to the final destination. ""Hung up"" on me. Negative customer service.","My checked in bag was lost on this flight. The agent who filed the claim for me said United can deliver it to Mendoza, Argentina, which is my final destination. I took a connecting flight from San Jose to Mendoza through Copa Airlines. Once I learned my bag was found, I used the text messaging customer service system, I talked to an agent named Pema. Pema requested I submit a request through Copa airlines. I explained Copa airlines has no record of my bag, because it was lost by United. Pema just stopped responding and cut me off to be placed on the queue again. This is absolutely horrible customer service. I am already dealing with a lost bag which is the fault of United airlines but your agent shows 0 inclination to help and just did the equivalent of “hanging up on your customers”.",United,trip_advisor,['Responsiveness']
3914,Adding precheck # after the fact,"Made a reservation and then later obtained a TSA precheck #. I added it on my southwest profile and on the traveler details portion of the reservation. Will this work/ will it be printed on my boarding pass, or do you have to have it when you make the reservation?",Southwest,reddit,['Responsiveness']
3915,Visiting,This is the worse airline to travel in the ticket be cheap but by the time you check in your bags you paying the same amount of money you going to pay for a good airline I never ever going to give this ppl my money again,SpiritAir,trip_advisor,['Tangibles']
3916,Frequent delays PBI - HPN,"I do understand that if there’s inclement weather, there will be delays in flight. This is not the first time this happened to me and family but more than enough to write this review. JetBlue delays the flight numerous times and then finally will cancel it after more than 8 hours that you are already in the airport. In the airport , they only have one staff to assist all the flyers who were given vouchers for hotel or taxi. We are flying out of PBI and their office at the baggage area is a dead spot for internet service which contributes to further delays. It is an exhausting and frustrating experience. Even the staff is frustrated herself. In my opinion, JetBlue is inhumane ...taking advantage of the situation that flyers have no choice as they are the only carrier that flies nonstop from HPN to PBI.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3917,Um voo agradável,"O voo saiu só um pouco atrasado. O serviço de bordo foi bom, com atendentes simpáticos e comida bem razoável.",Avianca,trip_advisor,['NA']
3918,"Great, Comfortable and Affordable Flight","A quick weekend down and back to the Dominican Republic was made easy as a breeze by on time departure, sane baggage handling, and comfortable seats.",JetBlue,trip_advisor,['Responsiveness']
3919,Comfortable and smooth 6 and half hour flight to Phuket,Would definitely fly Emirates again - I also celebrates my birthday onboard with cake and a polaroid picture as a souvenir.,Emirates,trip_advisor,['Responsiveness']
3920,Gradually Getting Worse,"I have flown exclusively with AC over many years but we are considering a switch as this airline is gradually getting worse month by month. They are always changing your departure and arrival times with no consideration to the traveler, but when you need to make a slight change they charge you outrageous costs. I dont know how many times i have paid for a specific seat and ended up getting put in another seat and do not get reimbursed the moneys in paid to reserve that seat. Also the number of times that I have got on the plane and sat down to find that there is some mechanical issue with the seat or the TV screen does work or the head phone jack is broken. it is really getting shame full on how they run the airline. with that said the only possitive thing I can say about the airline is the flight attendants and the ticket staff are fantastic now if only the airline could become as good as there staff .",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
3921,Disappointing Business Class Experience.,"My first and last Avianca experience, and I travel often from London to Ecuador. Firstly, there is an unpleasant 3hr stopover in Bogota at 3.00am to connect to Guayaquil, then a 4hr stop over late at night on the way back. Secondly, the Business experience was decidedly indifferent. They do not make a fuss of you as most other airlines tend to do (even BA!), no drinks before dinner, no printed menu - when they serve the main meal they verbally ask if you ""want the fish or the meat"". Not very exciting, and I am a fluent Spanish speaker so nothing was ""lost in translation"". And to add insult to injury, although there is a general VIP lounge at Guayaquil airport, Avianca does not subscribe to it so we were not allowed to enter the VIP lounge, even as a Business traveller. Avianca insist that you get to the airport 3hrs ahead of the flight (!), only to have to sit in the open waiting areas with no VIP lounge. As I said above, first and last Avianca experience.",Avianca,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
3922,Passenger,"Excellent flight. Smoothest landing EVER! Would highly recommend Spirit Airlines. Pilot had great communication. And everyone involved were professional,courteous and helpful.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3923,World Government Summit. Emirati leadership in readiness indicators in preparation for the future♥️🇦🇪,URL: URL,Emirates,reddit,['NA']
3924,Student discount,I’m an international student and wanted to book using the student discount but will be travelling with my mother. Is there a way to put us in the same booking but apply the discount to me only ? It says it only applies to one student per booking and doesn’t work if I put 2 passengers,Emirates,reddit,['NA']
3925,EWR,"Why review United, with its vast passenger base? It's about their Newark Liberty hub, and based upon flights in International First (vanishing) / Domestic First (don't bother) / Business (""Polaris""; OK but pricey) / Premium Econ (survivable) / Economy (oh, nooooo ...). The Newark hub is undergoing some refurbishment, but it's dreary unless you have access to the Polaris Lounge. Terminal C at Newark has multiple dining venues, none much good and all irrationally expensive. United's hard product is, well, hard except in Polaris. Domestic First just isn't worth it - go Premium Economy, especially on shorter routes to Chicago / Indy / under three hours. You'll survive. Premium Econ at least has some extra legroom. Choose your seat carefully - SeatGuru your flight. United Express flights (""Republic"") are a bit more comfortable than the regular United fleet - again, check SeatGuru. Service? Um, no. Flight status info from United is consistently unreliable - get one or two of the independent apps for your phone, and/or check the FAA for accurate information. On my most recent flight, the gate attendant made the dread announcement that the flight was overbooked and bribed some volunteers (not me). I boarded ... and discovered an empty seat next to me in Premium Econ. Crosscheck ... nobody ... yes! ... lift the armrest and spread out! Bizarre, and suggestive of some confusion. I didn't object, though. Landed at EWR and made my way to the AirTrain. A somewhat surly United employee with a clipboard stopped me and asked to see my boarding pass. ""I'm headed out, not in."" ""Oh, OK."" Not a good way to run an airline Welcome to EWR.",United,trip_advisor,"['Tangibles', 'Assurance']"
3926,Still waiting…,"DISCLAIMER: I’m still sitting in the airport 12 hours after arriving at 11 am for our 12:11 pm boarding. It’s now 11:20 pm. This review will likely not be fair. But here’s the story: we were notified 20 minutes after our expected boarding time that there was a maintenance issue—something about a light. 90 minutes later, they were saying something about sealant. 60 minutes after that, they resorted to “we’ll give you an update when we get an update” language every 30 minutes until roughly 5 pm. Then they were “waiting on parts.” Around 6 pm, they told us that they will be getting another plane, but it could come at 8 pm or 1 am, but when it happens, it’s going to happen fast.” Essentially shutting down anyone from leaving this one pub airport for fear of missing the hopeful flight. Or you could reschedule for the 6 am flight. BUT KNOW THIS: if you paid for all the little extras like choosing your seat, sitting in an exit row, and priority boarding, you WONT GET ANY OF THOSE if you switch to the 6 am flight, because you should just be grateful you get a seat. 11 pm, an Allegiant plane pulls into the gate. The gate attendant on her personal phone is having a good laugh that she had the forethought to tell the Orlando people that their new gate is A2 so they aren’t fooled into thinking this flight is their rescue plane. So, in summary, what should have been a 2.5 hour flight to Orlando has been 12 hours in the airport being lied to by the company with no effort to provide a solution or compensate people for their poorly maintained airplane. I for one will not be flying Allegiant again. I would challenge you to assess whether the low fare and extra charges are worth the risk; it’s not for me.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3927,custo beneficio,"bom custo e beneficio, pontual, atendimento prestativo, superou as expectativas, recomendo sem restrição",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
3928,Otimo,"Voo super tranquilo, atendimento muito eficiente, melhor que outras companhias brasileiras. Pontual. A comida não era lá essas coisas mas não esta entre as piores. Pena que não terá mais voo internacional. Não dá pra entender, serviço eficiente e serio não combina com Brasil.",Avianca,trip_advisor,['NA']
3929,"Safe, Enjoyable and On-Time Airlines","My wife and I have flown Southwest many times in the past 7 or 8 years. We have yet to be disappointed. It has always been on-time, safe, staff courteous and very affordable. We have also qualified for their Companion flight, which means one of us flys FREE!! Their baggage fees are also the best.....FREE!! We are always happy with their servide.",SouthWest,trip_advisor,['NA']
3930,The best airline,What a fantastic airline. I am a gold member and have always flown emirates and will continue to do so. Flew on the A380 to jfk and the staff were excellent as ever and a great flight over.,Emirates,trip_advisor,['Assurance']
3931,LAST MINIUTE BUSINESS MEETING,"I enjoy flying Southwest. I never have any issues and they personnel is always very nice. I love that my bags fly for free, super amazing.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
3932,Army Reunion,"Flight was on time leaving and early to arrive. Airplane was clean and staff were friendly. Paid for priority boarding which was worth the small price. Also paid for seat selection, and again it was worth it. Only complaint is the high cost for a carry-on but I was able to get by with a backpack for free.",Allegiant,trip_advisor,['Tangibles']
3933,Big and Roomy Seats,I will always try to book JetBlue first. I will pay the extra for a direct flight. It is not much more and worth it. The seats are bigger than most airlines and they are very accommodating.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
3934,Free bags,"I like Southwest especially for the free luggage, but I would so much rather have assigned seating. I always pay for early bird boarding but still get the end of the A line and even a low B. I do wish that NO ONE could recline their seats.p, it is just rude. Space is precious and I like to consider my fellow travelers. Reclining your seat makes the passenger behind you claustrophobic. Flights have been fine, but the TSA at Reagan was horrible.",SouthWest,trip_advisor,['NA']
3935,WOW I didn’t know!,"Attentive staff, smiles, good service and food. I thought I was flying first class! A sign of good ambitious management! My new favorite!!!",Delta,trip_advisor,"['Assurance', 'Empathy']"
3936,Came with two cats as carry ons,We have never flown with our cats before so we paid a little extra to be able to board in group A to secure a window and middle seat (the space under those two seats is larger) Southwest was great we had no issues. Our cats were quiet the whole way sleeping mostly to the point noone knew they were there. One of the big perks about Southwest is they still offer two free checked bags which allowed us to have the cats as carry ons.,SouthWest,trip_advisor,['Responsiveness']
3937,NEVER AGAIIN!,"The staff that is at the Sanford Orlando airport.....wow! Lines out the ying-yang, hateful, delays, overbooked....the only delight was a couple of the flight attendants that at least we could laugh about the situation together. She said a friend of hers works the ticket counter and that they had a NUMBER of employees quit at the airport due to employee conditions/pay, etc. I can tell you, the ticket agents didn't care one bit about us in line either. We wait well over an hour to get up to the counter and be told that I couldn't be waited on right now, had to wait on others who were flying before us and didn't get there early like you were supposed to haha What a joke. Never flying into that airline again, I'll save up more money and fly a different airline!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
3938,Awesome!,"I gotta say. Spirit blew us away. My wife and I are bigger sized individuals and know that there are better options for us, but we were on a budget and figured we'd try. So, obviously any airline seat sucks unless first class or large front seats. We shoehorned in and away we went. So. We had our incoming plane run into a storm and was 5 hours behind. That sucks. They ended up canceling the flight home. That sucks, but I'd rather be on a plane that hadn't just been through a nasty storm. They went WAY up and beyond what we figured they would help us with. They got us on a flight with Southwest and they're plane SUCKED. But, Spirit hooked us up. They put us up at a hotel and gave us meal vouchers. I have zero interest flying with any other airline and they now have a lifelong customer. The stewardesses were amazing and super friendly. (Again, Southwest really dropped the ball, their stewardesses (and steward..I think) were not friendly at all and it felt like everyone was cattle being loaded on a truck.) Spirit's planes felt more solid and they were cleaner. The seats were newer on Spirit. The pilots actually interacted with the passengers on Spirit. So. Yes, Spirit is an economy line. But. They are better than Southwest.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3939,"No hassle, Good Airline, Comfortable seats and a free movie!","Jet Blue Flights from Fort Lauderdale to Puerto Rico daily. I have try Spirit for the price, but the unbelievable lengths they go to squeeze money from you is appalling to say the least. So I booked a flight to see my parents and December. While I could save 30 dollars on spirit, Jet Blue included a carry on bag and a personal item for the normal fare. I was trilled when I could leave my seat without asking the person on the aisle seat to move, yeah there was space enough for me to walk in front of his knees, and no I am not a small person, (6'1"" and 270). Flight was smooth and the flight attendants were prompt to serve some free refreshments.Cabin temperature was good for me, maybe a little cold for some people. Arrived on time. while I did waited a bit for my luggage since there was not space on the cabin and they check it out, it was not too bad. On my flight back it was as good or better since there was no one next to me and gave me a bit of more space to stretch. So I did enjoy my flight and would definitely fly Jet Blue again, the small price difference should not be a deterrent to choose a superior flight experience.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Reliability']"
3940,Great customer service via email!,Emailed them because I had an issue rebooking a flight and they responded within 24 hours and issued me a credit that I was asking for despite already issuing it on a credit card I didn't have access too. What a surprise!!,Delta,trip_advisor,['Responsiveness']
3941,Horrid,"My flight was delayed so I called. I waited on hold FOR 35 MINUTES AND NOBODY EVER PICKED UP. I got to the airport and NOBODY WAS AT THE TICKET COUNTER. I waited around for 5 hours only to have you cancel the flight completely at the LAST MINUTE. The rescheduled flight was for almost 24 hours after the original flight. Absolutely nothing about this experience has been good. Nothing. No voucher for food or hotel or transportation. Stranded in a city and all you gave me was the name of a crappy hotel that offered me ""the distressed passenger rate"" which was identical to truvago. I will never fly with you again.",Allegiant,trip_advisor,['Responsiveness']
3942,Excellent Airline,"Excellent airline to flight with. Flights were on time from Newark to Santo Domingo and from Santo Domingo to Newark. No need to pay for seats; you only pay for checked bags. They still provide you with free snacks and soft drinks. Each seat is equipped with TV. Make sure to bring your own earphones, or you can buy them on the plain.",JetBlue,trip_advisor,['Tangibles']
3943,"Absolutely appalling customer service and a lack of an effective process for handling complaints and refund requests, wi","I regret not reading reviews before booking with United Airlines. Attempting to request a refund for my fully refundable ticket has turned into a complete nightmare. I consistently receive conflicting information regarding the refund's value, timeline, and even the status of my request (approved/denied). Additionally, I was assured more than 25 working days ago that I would receive reimbursement for my hotel expenses (resulting from my seat being given away at the gate) via a wire transfer, but this has yet to be processed. My complaints and requests have not been addressed in the manner I expected, nor as outlined on their website. I am now escalating my case to the U.S. Department of Transportation. For those unfamiliar with the process ""If you feel that the airline does not resolve the issue to your satisfaction, you may want to file a complaint with DOT.""",United,trip_advisor,"['Responsiveness', 'Empathy']"
3944,Ripoff Awful Shady Business Scammers,"Absolutely fraud business practices. This company comes from $40 price for a ticket as they advertise to $800 for the same tickets. Besides, even while purchasing “flex tickets “ that supposed to mean to change or cancel tickets with NO ADDITIONAL cost, even then the airlines requires PAY additional cost that is more than a ticket price. THIS IS A SCAM RIPOFF COMPANY. Total scam. Awful condition of airplane, food cost additional money. For the cheaper price you can buy American Airlines tickets and never get into this stressful ripoff shady spirit business. -100 out of 5 star. Who let this company exist?",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
3945,Not recommended ,I was in the airport from 2pm until 2am next morning they kept changing and updating their flight time 5 times. And finally they put us on the plane for an hour. Then they said they have technical difficulties. This is the bad airline period. Will never recommend spirit to any one especially when you have kid with you.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
3946,Never flying again. Delta always from now on.,Me and another girl got racist treatment from Spirits’ employee's. We both came from tampa to Detroit flight NK 252 and we had no issues for the personal items. Now I know why its so many white girls that have gone mad in this airline.,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
3947,Do Not Book Flights with Allegiant,Allegiant is not refunding anyone for Covid related cancellations. They’re giving you a voucher that does in fact expire unless you call in and extend the expiration date. This is after their CEO sent an email reassuring customers they’d be taken care of. Extremely misleading. I was also just hung up on by a rep after waiting 1.5 hours.,Allegiant,trip_advisor,['Responsiveness']
3948,Terrible airline,3 + hours of waiting for a Mechanic to fix AC — no voucher no water no food offered. No speed up in the air to land earlier to make up for lost time. Awful terrible airline,Allegiant,trip_advisor,['Responsiveness']
3949,Johnathan is the best air Canada rep ever!!,"Air Canada was super easy to fly with. The app makes everything really easy. When we arrived at the vacation destination, we had a air Canada rep help us our entire stay. His name was Johnathan. Johnathan went ABOVE AND BEYOND for our group. He booked all of our excursions, he helped us with any inquiries and he even helped us get our money back from someone who scammed up in punta Cana. Johnathan deserves to be recognized for his customer support. I’m beyond greatful we had Johnathan to help us, without him out entire trip would have been ruined. Johnathan , you’re the best!!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
3950,Worst airline experience ever,"This was a charter flight for a bowl game. Freezing while waiting in plane on tarmac. Plane nav. system crashed, spent 2 hours trying to fix, still freezing. Finally de-planed, waited several more hours for replacement plane to come from Vegas. Return from LA--no plane at airport. Waited an hour for plane to come from (you guessed it) Vegas. After arrival at OKC, waited over an hour for luggage.",Allegiant,trip_advisor,['Responsiveness']
3951,Worth travelling with Allegiant Air!,"We booked this airline as they were affordable & met all of our needs travelling from Bellingham to Las Vegas. Staff were friendly & efficient, food service & drinks required you to pay. Seats have limited leg room if your a taller person. Book seats early & get the seats in way of the ""exit doors"" over the wings. (more leg space) Also recommend getting priority boarding which gets you on the plane first & allows you get your bag in the overhead bin!",Allegiant,trip_advisor,['Tangibles']
3952,Skyward points useless,"Had to purchase flights at full cost last minute through to sydney. Although I have hundreds of thousands of points there are no redemption seats available which I understand Phone the airline to ask if I can use points to upgrade. Man says nope. Even though you are gold sky member, and that their are seats available for tomorrow’s flight ,it can’t be done.....unless we pay $4000 cash Hmmm. Points are valueless",Emirates,trip_advisor,['Responsiveness']
3953,Traveling w/ child on lap question,"I booked a round trip flight for me, my oldest child (paid seat), and youngest child who is under 2 (on lap/no assigned seat). The youngest is on the reservation, but no assigned seat and we didn’t pay extra for her. We decided we’ll leave her home with mom and it will just be me and my oldest traveling to visit family. Do I need to change this reservation and, if so, is that something that can be done without creating an entirely new reservation? Are there any downsides to leaving it as-is?",UnitedAir,reddit,['Responsiveness']
3954,"Affordable, convenient, easy",We recently took a trip from Flint to Orlando on allegiant air. Both the Flint airport and the Sanford airport were very convenient and well kept. The airplane was comfortable and clean. We would def use this airline again.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
3955,Am I still eligible for a refund?,"Frontier changed my flight details. I confirmed the new booking. Does the 24 hour cancel window still apply since I confirmed the new booking 30 minutes ago? I just realized, I can't make the new flight time. I thought ""**Airlines are required by the DOT to refund you your money if you cancel a flight within 24 hours""** Thank you for your guidance. I regret booking this flight.",FrontierAirlines,reddit,"['Responsiveness', 'Assurance']"
3956,quick flight,this was a quick trip to a community event. This was the only affordable airline into this airport for the dates I chose. The aircraft was clean not sure if it was extra clean due to the Corona Virus outbreak.,SpiritAir,trip_advisor,['Tangibles']
3957,Good and bad,This was a transport flight and Air Canada contracts this flight out of Bradley There was no one at the desk when we checked in we had an early flight there was no means to auto check in as this is not one of their main hubs the good Thing is everyone got on the plane all 48 of us and the baggage checked on the tarmac and after the flight you pick your bag up right near the plane which meant everyone pretty much just got on and sat down there was no fighting over overhead bins as they are too tiny The flight coming home however from Pearson airport was delayed and I heard from other passengers this is not uncommon for these commuter flights my cousins were also delayed going in to Logan Airport in Boston when they left Pearson almost 2 hours very frustrating as this is one of their main Hobbs good luck,AirCanada,trip_advisor,['Responsiveness']
3958,Sr,"I have an account with frontier so I have the app downloaded in my phone, didn’t allow me to check in so I came to the desk and guess what a extra charge of $25.00 per person we were 4 people $100 extra that’s a ripoff and long lines and we was saying as my self couldn’t check in in apps, I will definitely fill a complain in Mexico bureau’s PROFECO WHY THERE A CHARGE??",FrontierAirlines,trip_advisor,['Responsiveness']
3959,Former Employee,"I left Jetblue quite a while back, (2013) to be exact. What is the name of the company that was used for 401k at the time and is it still the same company today?",JetBlue,reddit,['Responsiveness']
3960,Not A Fan Of Self Check In!,"We arrived at the Manchester Airport with lots of time to spare for our flight. I was not impressed with the self-check in. We still had to take our luggage to a person to get it on the flight. So, I am not sure where the savings comes in here since they had to have people explaining how to work the self-check-in. Even though the pilot forewarned us that we might have some wind turbulence on take-off and landing, we had a very smooth and enjoyable flight. The flight was not full, so we had the center seat empty. We were so surprised that our luggage was up first and we were on our way home in no time.",SouthWest,trip_advisor,['Responsiveness']
3961,Seating situation,"I paid for my seat so I could get an isle seat (recently had a knee replacement). There was a man seated by me who was very obese. His body as overlapping the armrest and was hovering over my body. I asked to be moved and they could only place me in a middle seat- which I accepted. Anything was better than feeling smothered. I called customer service to ask for a refund for the seat price only (I had bought their package deal). They declined and stated that man had paid for his seat also, and deserved to be in whatever seat he wanted. There was no concern fo my comfort ( this was also a 4 hr. Red eye flight). I know they are “cheaper” airline, but this is unacceptable.",FrontierAirlines,trip_advisor,['Assurance']
3962,Great service but high fares,I try to fly southwest only. We had a great flight to Cancun but the flight price was crazy. I've been watching for months for flights to New Orleans which is only a 8.5 hour drive from home. I flew to New Orleans last year for less than 350 for 2 people. This year it is over 700 for 2 people which is crazy. I dont understand why southwest flight prices have gone sky high. I have no problem with their service just their prices compared to last year.,SouthWest,trip_advisor,['NA']
3963,"good price, on-time flight","Check in process, including checking a bag with counter service was quick and efficient; Spirit staff were friendly and professional. Aisles on plane were wide; extra leg room in exit rows was nice; overall good value for the money. Despite paying for seat, checked bag etc. it was still much cheaper than some other airlines. My main complaint is the seat pockets - they are non-existent! There was no place to store a magazine or book or water bottle.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
3964,Flight was Good Service was the worst.......,"Flight there was great ! Thanks for lunch I was hungry! Lol. However way home was unbelievable...Arrived in Toronto and connecting flight was cancelled, weather bad in Sudbury I guess. Was nine pm flight, Very hard to find Hotel as every place was book as half the flights were cancelled too. No help anywhere to be found, they would not answer there phones all night as well, however we called from Jamaica and they told us next day at 225pm. as I said we called all night and got answer at 530 am no sleep and it showed on the internet that my wife was booked for 830am and myself at 255.pm.Well she took taxi back to the airport afaired not to miss it on short notice and she finally left at 11am something and my flight was cancelled again . Changed to 455pm So was all good I guess... Then cancelled again, after long long wait in line was told the soonest would be Friday two days from then, wow ! they booked me a ticket. Not happy ! There was room for 15 agents but only two working, people very upset and they said they don''t help with anything as it was the weathers fault. (Sad). Not my fault neither...then I told them that was not acceptable and they told me to take the bus. Not happening. then said they could fly me to North Bay , I said I would see if I could get a ride from there then they told me after going back it was to late I missed it. And gave me a number to call to complain the same number i called yesterday for 6 hours. After the lady seen me on the phone for an hour called me back over and said she could book me to North Bay again for 415pm, I said ok hurry, then went to that gate and it said delayed , so I went back at 715pm and it was delayed again, wow. No air Canada people around any where and a line up 10 miles long upstairs at service again two people working. Well I got to North Bay and then ride to Sudbury roads where clean and dry five minutes out of north bay, I ask if a little plane can land in North Bay why can't a bigger plane land in Sudbury? 5 more minutes? It was clear and dry all the way home from North Bay. Was not a happy camper ! They were lost and many people left out to fend for themselves the place was a ZOO ! On the plane to North Bay there was a few seats empty as well ! It seemed to me that was there first snow storm ever ! They see the weather they should learn to plan ahead a little better that''s all, very unprofessional. Thank God I had a V.I.P pass ! Air Canada would not answer any calls for hours and hours, ask MR. Tremblay. Guess they didn't know they would have people calling ? That was the worst part no one cared !So three days in Toronto for one snow storm, wow. They told me it was so backed up then why did they not put more planes on to get the people where they are going the next day?",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
3965,Business Class Pods,"The pods were incredible especially making it easier for a 1 year old to sleep during a long flight. The food was very good and in seat entertainment was excellent. The on board attendants were fantastic and bent over backwards to help make sure we were comfortable with our 1 year old daughter. My biggest issue, is when checking in, in Copenhagen the check in gate told us our stroller was too big to gate check and we had to check it instead. Somewhat astonished I challenged her because it would leave us with a tired 1 year on on a 4 hour layover and no place to put her to sleep. To no avail we had to check our stroller and find a piece of floor to get my daughter to sleep. Really disappointed in this. I saw other strollers through security and never had this issue traveling before. It made me think that it is check in agent preference whether your stroller gets through or not.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
3966,"Nightmare of inconsistency, delay, deceit and lacking compassion.","They kept changing the time of departure, they gave away the premium seats that we had paid in advance for to someone else. No refund. ( They out and out lied about why ). They relegated us to row 47 out of 48 rows at one point. We were left stranded ( in wheelchairs ) in a lounge. We only had one wheelchair show up in Paris. And, a confirmed ticket was downgraded to standby for one of us on our connecting flight from YUL to YOW. One ticket agent commented, ""plane is full, too bad "". (the plane was not full ).",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3967,Spirit flight,Super fun crew made an early flight a lot more enjoyable. This was our first time flying since Covid and Spirit did a great job of making our family feel at ease.,SpiritAir,trip_advisor,['Responsiveness']
3968,HORRIBLE SERVICE,"I was flying from Montreal to Toronto. Not only the gate changed like 3 times but it also got delayed by an hour. When I landed at Pearson to connect with my flight to Dubai, they wouldn’t allow me to get in because they closed the door already while the flight was still there. HORRIBLE SERVICE. They booked me to another flight which was in 12 hours and were not even able to accommodate my overnight stay. The lady at the gate just told me to sleep at the airport and get on the next flight. HORRIBLE SERVICE BY AIR CANADA. Never thought a major airline would be this bad. I WILL NEVER RECOMMEND.",AirCanada,trip_advisor,['Responsiveness']
3969,"Promised reimbursement, they never sent the check","Frontier lost our bag (on a direct flight 🙄🙄) and found it about a week after. We had packed one bag for two people just due to it being a short trip for a wedding. We entered a claim with Frontier for the things we had to buy and they said they’d refund us for the full amount amount and will be sending the check. A month or two passed, no reimbursement. So reached back out they said it must have gotten lost and they’d reissue the check. It’s been a few more months now and still no reimbursement check. We reached out again today and they were asking us to resubmit the claim. My question is, is there a support number to call? How do we escalate this? Anyone have any success on how to reach an actual person? Are they legally liable as they said they would refund us $x amount and have sent the money yet they’re clearly lieing? I’m planning to file with the BBB because this is straight fraud and we spent a lot of $$ (and vacation time) having to replace the lost items. Definitely didn’t save anything by flying frontier that’s for sure 😅.",FrontierAirlines,reddit,"['Responsiveness', 'Assurance']"
3970,Fraudulent Charges,"I bought tickets for a round trip. The day before I received an email to ""check-in"". When I tried to check-in, there was a new mystery balance of $82 I had to pay in order to do so. The balance had no reason listed. I assumed it was for a bag so I paid it. Then it told me I changed a name. What? Why would I want to do that? I then was told in my online conversation that I needed to pay another $92 to change ot back. I had no choice. Fronteir refuses to refund me for this. ABSOLUTELY the last flight I will ever take on their crappy planes.",FrontierAirlines,trip_advisor,['Assurance']
3971,JetBlues /never flying with them again,"JetBlue officially eclipses Frontier and Spirit as one of the worst airlines to fly. Terrible customer service , coupled with a non existent staff presence in major international airports, and twice as expensive as the aforementioned dirt cheap airlines. Never booking them again…They had major delays on both legs of my flight to SAC , and even tried to refuse allowing me to connect to the 2nd leg of my flight, which I drove 2 1/2 hrs to make.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
3972,Excellent Trip - again - on the last A380 made,"Business Class onboard the Emirates A380 is always great, especially for leisure trips. The Bar is the best place in the sky - socialise with the other travelers and the crew is always up for a bit of fun. Other airlines might be more polished, but Emirates is the best place to have a fun trip and on of my favorite airlines. (So far I have taken 30+ Emirates flights)",Emirates,trip_advisor,['NA']
3973,Baggage fee hike,Shame on United for hiking their baggage fees. These fees all used to be included in the flight cost. Just another way to put more money in their pockets. Do not fly United. Boycott them. A little courtesy goes a long way. Remember your customers are the reason you are in business.,United,trip_advisor,['Assurance']
3974,Late due to weather,I love this airline. Will fly anytime I have the choice. Love the boarding..... Love the humor and kindness I have witnessed from gate agents and staff. Even when weather interferes they do everything they can.,SouthWest,trip_advisor,['Assurance']
3975,Cheated by frontier out of 2 tickets,"After booking a trip on priceline with frontier , they changed my return flight from late night to early morning effectively taking a full day off my trip. of course i asked for a refund which they granted after trying hard to convince me to take a voucher. 2 weeks later no refund came i call them up and they claimed i had already used a voucher (i hadnt even gotten a voucher i wanted a refund) Such terrible service . Such terrible customer support. What an unproffesional company. What did they gain scamming me out of 220 dollars?",FrontierAirlines,trip_advisor,['Responsiveness']
3976,Anyone else had issues getting exit rows at the gate with Silver status?,"Normally they give me an exit row for free with my silver status. This time the gate agent said it shows me as silver in their system, I showed her my profile on the app with the silver, but their computer wouldn’t give me the seat without a $20 fee. Has this happened to anyone else? Seems strange.",Spirit,reddit,['Responsiveness']
3977,Terrible experience,"Due to the high demand and shirt staff in the airport I head to my flight very early. Got to the gate at 7:30 am for my flight at 10:40 am, while waiting got a text message that the flight was changed for 11:30am. Boarded at 11:40 and wait, because one of pilots was scheduled in another flight, finally we took off at 1:20pm. Due to the delay we have to land in Montreal in the international terminal, and have to wait for 30 minutes for the security open the doors of the plane. I had a connecting flight to France the layover in Montreal, when I bought the ticket , was 3 hours, it turn into 40 minutes. On top of that had a rugby team of young guys (mariners) that didn't wear mask, the masks were used to warm their necks, and the flight attendants didn't do anything about it. At some point some of the passengers were going to the ""players"" and ask them to wear the mask, because the crew didn't care less. Poor service and poor customer service. Never expected that from Air Canada.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3978,Cramp leg room,"Although the leg room left much to be desired, the flight was uneventful. However, the ground staff asked us to transfer some of our stuff from one luggage that was over 50lbs to one that was less than 50lbs. I found this to be ridiculous. The flight staff were not warm and welcoming , nor were they rude. Value for money? I would say, I got what I paid for, nothing more.",JetBlue,trip_advisor,['Responsiveness']
3979,Poor service,"We flew Avianca from Quito to San Cristobal, Galapagos with a stop in Guayaquil. The seats on the plane did not recline. The flight attendants spoke very little English. During the stop in Guayaquil continuing passengers were not allowed off the plane. After the new passengers were on board we backed away from the gate and then were told that we would have a 45 minute delay due to runway maintenance. We spent a total of about 2 hours on the plane in Guayaquil. During this time no updates were provided and the flight attendants would not even provide water unless you wanted to buy it. They were only interested in making money with no concern for the passengers. Avoid this airline if possible.",Avianca,trip_advisor,['Responsiveness']
3980,We made it there!,"Airline is good, love the private tv with lots of options in flight. We made it to our destination with no problems, so that makes it a great flight. :) customer service on the phone could improve.",JetBlue,trip_advisor,['Responsiveness']
3981,Air Canada lhas low integrity and will make you pay for a mistake three-times over.,"I am disappointed with my experience with Air Canada in traveling abroad. My trip was from Charlotte, NC to Cairo and the flight had 3 lefts to get to Cairo. 1) CLT to Toronto. 2) Toronto to Paris 3) Paris to Cairo (different airline). Upon leaving out of Charlotte, the computers went down at check-in which was odd considering that all other airlines were just fine. The Air Canada team were all on the phones trying to get the issue sorted. However, I had the presence of mind to just go through Security with my checkin luggage and checked the bags at the gate. I've done this before being nearly late for a flight and this worked out. I realized that while on the flight, it was completely booked from CLT to Toronto, not an open seat whatsoever, therefore, I concluded that this was a ploy of some sort because there were a number of people whom I was in the checkin line with that did not make the flight. There is more... On the way back from Cairo, I decided to fly to Paris a day early because I just was exhausted of Cairo, therefore, I purchase a flight to Paris and planned to just catch the Air Canada portion of the flight from Paris->Toronto->Charlotte. Wrong, the airline informed me in Paris that since I ""missed"" my Egypt Air flight from Cairo to Paris, that my seat was cancelled from Paris->Toronto->Charlotte. I asked the people at the desk what could they do being that I was ontime for the flight and present in Paris. They expressed nothing and that I needed to buy a new ticket. The ticket price was $1400 to buy a ticket that I already paid for. And the airline from Cairo to Paris was Egypt Air not Air Canada, therefore, I needed to buy the ticket due to coming back for work. This was such a sham job that the airline starting the trip created a hoax and on the way back found a way out of the situation. I have travelled with more accommodating airlines that would never do this. Therefore, I recommend you say yourself the hassle of choosing Air Canada.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
3982,was once a good company but true colors shine,Had a trip scheduled for March which was canceled due to covid-19. Was given a credit which had to be used in 90 days. Because there were no flights and or the country still locked down my credit was expiring and was told they would extend it but I had to wait until the day it expired. That day couldn't get through phone system just shut me off and said that call volume was too high. After many failed attempts I finally got through after 5 days and was told they couldn't extend because it was expired and they would not renew. Now this is a service I paid for and did not get but they don't care. They have zero care for customers as I'm not the only one with this exact same issue. I once felt this was a good company but now their true colors shine and took advantage of so many people during this situation we are all in,FrontierAirlines,trip_advisor,['Responsiveness']
3983,Feb 8th Ac1401,"We typically fly the same two weeks to Huatulco. Jan 25-feb8th give or take a day here and there. We r very fortunate to have the best flight attendant EVER,( I wish I could remember his name) pls anyone recognize this man? Every year that we fly we look for him. Not only does he recognize r faces, he also remembers r names. This gentleman has been with air canada for years! Air canada u r so fortunate to have this gentleman work for U! He always brings a smile to everyone’s face but often has some great dry humour.! Keep up the outstanding job that U do!! See you next year! 🍻",AirCanada,trip_advisor,['Responsiveness']
3984,Why is it the most awarded one ?,"During our 5 hours flight some people as me didn't eat. A flight attendant first passed with buyable food (12$ for a sandwich, an apple and a chocolate bar) but we refused. When she passed again with free snacks she just proposed and gave them to some people but not to everybody. She saw us but she acted like nothing happened and continued (the snacks were really free and not only the people who bought food had some). Apart from that, even if there are movies in the plane, they're cut every 5 minutes (sometimes less) for a flight comment. We also had turbulences during the whole flight so we had to be belted everytime apart from when we wanted to go to the toilet. There wasn't enough space for the luggages people have with them during the flight in the boxes.",Delta,trip_advisor,['Responsiveness']
3985,Spirit Airlines,I paid for an exit row seat. At boarding I was rejected for exit row as I could not understand the question the employee was asking me. She did not speak clear English and I asked her to repeat the question. She then rejected me for the seat I had paid for (which was extra) and I was separated from my family. I’ve tried contacting the airlines but can not get through to a human.,SpiritAir,trip_advisor,['Assurance']
3986,Viajen con todas aerolíneas menos que avianca...una porqueria,No existe peor compañía en el planeta. Pienso que ni una compañía africana puede hacer esto. Me han cancelado un vuelo viajando con un bebé infante de 15 meses y no me han avisado. Ni por email ni por mensaje de texto. Una porquería. (Viajando en business) Aconsejo a todo el mundo no viajar con esta compañía de incapaces. Última vez en la vida que vuelo con avianca. Suerte,Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
3987,Luggage Fee Scam,"If I could give this Airline zero stars I would. They literally stole 289 from us. On their website it said we could checkin 1 bag per passenger, but when we got to the gate, the receptionist said it was 161 to check in our two bags which we 20kg and 15kg. We paid the 168 and when we stated to board at the gate, we were told that it was 128 for our carry on luggage. We asked why they didn't tell us this downstairs. We could have easily transfered the carry on bag to our check-in luggage since they were way under weight limit. They told us were weren't bring the bag on unless we gave then 128 cash for my tiny carryon which weighed just 30lbs. This whole thing was a scam.",Avianca,trip_advisor,"['Assurance', 'Tangibles']"
3988,Frontier canceled my return flight with no excuse and no way to get me home.,"Frontier canceled our return flight with no excuse and no way to get me home. I was stranded 3,000 miles from home. I wasted hours on the phone trying to resolve this and was hung up on twice. The said I had 3 options. (1) I could reschedule for 2 days later (no reimbursement for the 2 nights in a hotel) and that fight had an 18hr layover in Denver. Not a good option. (2) The would give me a credit for the return leg of my flight + a $50 voucher. That does absolutely nothing to help me get home. (3) They would refund the return portion of my ticket and I was on my own. Also a pretty bad option. And I wouldn't get my money back for 7 to 10 days. It ended up luckily only costing me close to triple what they were refunding me to get home. WILL NEVER FLY FRONTIER AGAIN!!!!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
3989,"Delayed flight, closed tsa","Apparently CLT TSA closes at 930pm and frontier doesnt bother with these details for their customers. Our flight was at 1am, arriving 3 hrs early wasnt enough, all checkpoints closed and gated off. The groups of people huddled exchanging information confused about how they could close security with ongoing flights. BECAUSE NOT CLT OR FRONTIER WANTED TO SHARE THIS INFORMATION, TSA packs up for the day at 930 is what the 'manager"" at frontier said. She refused to give me her name. Its unbelievable you treat your flyers this way",FrontierAirlines,trip_advisor,['Responsiveness']
3990,Thieves ,"They have cancelled my flights 3 months ago , I have applied for refund, and never heard from them , disgracefully company , They don’t reply to email, not to a live chat and Impossible to contact them over the phone!!!!! Don’t ever book with them , if something goes wrong you going to loose your money!!! Thieves that’s all I can say about this company!",Avianca,trip_advisor,['Responsiveness']
3991,Frontier is incompetent,"Frontier Airlines is a joke. I had a trip booked and paid for since July. The flight was listed as ""on time"" when i arrived at the airport. Several hours and delays later, still no flight. I went to the gate agent to try and get an answer only to see nobody was at the desk. Asking several other passengers, I got the same answer. No one was told anything. Wait and wait we did. Fimnally i overheard someone say they got an email stating the flight was canceled. No announcement, no human to speak to. Hearing this, I made my way back downstairs to the ticket desk. I was told a supervisor would speak to us in a few minutes. An hour later someone finally showed up but offered no solutions. Frontier will NOT offer a flight voucher for another airline. The only thing they offered was a seat on their next flight (2 days later). This was not an option for me. As compensation for their incompetence, they offered me a $50 voucher for a future flight. That didnt even covermy parking expenses today. Not to mention the hotel, car rental, game tickets, and other expenses i already paid for at my destination. I then asked for a customer service number to talk to someone with some actual authority and was told they dont have 1. I could reach them thru email only. My experience with Frontier was miserable and I will never fly with them again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
3992,Good on time flights,Good on time flights both coming and going. Was able to get exit row seats on both flights. Good friendly flight crews.,Delta,trip_advisor,['Reliability']
3993,Pleasant flight,I would have given it 5 stars but some passengers had to change their booked seats due to a reassignment process. All and all I will fly Allegiant again mainly because of price savings.,Allegiant,trip_advisor,['Responsiveness']
3994,Worst Airline EVER!!!!!,"April 2019 we were schedule to fly home at 8am on a Sat we were informed that our flight was running late. Long story short we waited for 6 hours until they finally said our flight was cancelled because they didnt have a flight crew and there were no other flights back to Atlantic City leaving that day and we would have to wait until Thurs 4 days later. The airlines offered no hotel accommodations, no offer of flying on a different airline nothing except for a lunch voucher and a $100 voucher on each ticket. I had to rent a car and drive to the AC airport because my personal car was there and then drive another two hours home. Now its a year later and I was thinking of flying again using Spirit since I had these vouchers but come to find out they expired 60 days after my trip last year. The rep for Spirit never said they expired they said i can use them next time i fly Spirit. So now i am being told there is nothing they can or will do. This is the worst airline EVER and I will NEVER fly spend another nickel with Spirit airlines. I dont understand how this company has not been sued multiple times is beyond me.",SpiritAir,trip_advisor,['Responsiveness']
3995,No rules.,"They do not care about their clients. Flight cancelled with no warning. Arrived at airport at 7:30 for 10AM flight sick. App said flight was on time but when we tried to check in flight was cancelled. They said due to Bellingham weather but other airlines were flying thru Bellingham. More like flight was just not full. If it was weather it would have been delayed not cancelled. Got on next flight due to leave at 4:30 delayed to 5:05 and then 6:05 finally left at 6:30. I was so sick just needed somewhere to rest but nothing. My husband asked about food voucher or taxi vouchers and nothing. Ground crew and air crew fabulous just the money makers who make life miserable for all involved. We had paid for prebooking of sea together, ane an isle-seat with extra leg room. We did not even get seats together. So far no compensation",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
3996,Mrs,"The Worst help ever. Plane delayed , spent 1,5 hour waiting in the airplane, and just got a glas of water!!!! After two ”ronds” back and forward to the plane it were cancelled. No help to Booking.com hotel or nothing. Never fligh with U.A again.NEVER!!!!!👎👎👎👎",United,trip_advisor,"['Responsiveness', 'Assurance']"
3997,Airport,"The flight crew with Allegiant is very accommodating. Make sure you get to the airport 1.5 hrs before your flight because the bag check in service is ""sloth speed"". They will have 6 people at stations but only 3 will actually ck people in. Have an amazing trip!😊",Allegiant,trip_advisor,['Responsiveness']
3998,Was the worst flight experience I have ever had. I have flown alot. First and last time with Allegiant,I will never fly with this airline again. Flight was late coming in. Therefore it was late going out. We were on plane waiting for permission to take off. Flight was canceled they said due to weather. If flight had been on time we would have been out before weather hit. They had everyone waiting. We were again told we were going to leave. Walked out to plane in the rain only to be told it was canceled again. We were again told to wait only to be told that the flight was canceled until the next morning. They compensated everyone by offering a free refreshment. Stuck in airport all night because they told us late in the day that the flight was canceled and to be at airport at 5:30 the next morning. We were told to wait in baggage area where there was only vending machines.,Allegiant,trip_advisor,['Responsiveness']
3999,"Better late than ever, BUT...","This was my first flight with this company. There is a great savings and the airport in NC is right around the corner from my family's residence. I had to drive from Miami to Ft Lauderdale, early one morning, but the traffic wasn't bad at that time of day. The flight was delayed twice. I waited for almost 3.5 hours prior to boarding. The airport in NC is very small, but clean, adequate, and everyone is super nice. The flight time was good with minimal turbulence. Drinks and snacks are available if you buy them before boarding! Flight attendance were nice, but there seemed to be an issue with the desk employees at the gate. One lady was super rude to many people. Guess she was having a bad day, in Florida. There seemed to be lots of luggage being carried on by passengers, also, not monitored. By return flight was much worse in delay. I waited over 4 hours for my flight. I understand weather issues, but I have read many reviews that slam this airline for delays. The flight was inexpensive, but I am not sure it was really worth the delays and all the other stuff. Seemed like there was a low caliber of expectations on everything!",Allegiant,trip_advisor,['Responsiveness']
4000,Dubai to Dublin with Emirates,"This flight was during the Covid-19 outbreak. We were able to change our flight for free to come home a day early. The food wasn’t bad, lots of entertainment",Emirates,trip_advisor,['NA']
4001,Fun in theSun,"Flight was on time, no problems. We booked our seats 24 hours before take-off and got the seats we wanted.",AirCanada,trip_advisor,['Reliability']
4002,Gostei,"Gostei do serviço de bordo, com lanches apetitos, cadeiras confortáveis, pontualidade com hora de saída e chegada e valor da passagem bem acessível.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4003,Captain was helpful and smooth flight.,"While the flights are no frills, I was thoroughly satisfied with my trip and the very professional and caring staff.",SpiritAir,trip_advisor,['Responsiveness']
4004,Bad service,Lousy service. Lazy workers in NYC. I felt like an inconvenience to Abbi at the baggage office. In LasVegas they’re understaffed.,JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
4005,Rip Off,"So they made us to check-in one of our carryons so they can charge us for it, this is highway robbery! Then we saw others having the same size of carryons at the gate! Not recommending Air Canada!",AirCanada,trip_advisor,['Responsiveness']
4006,Excellent flight across America and back,"We took a 3 day trip from Tampa to San Diego and return, on Southwest. Excellent and easy four hour-plus direct flights with arrivals within 5 minutes of schedule. No issues. Comfortable boarding environments, efficient boarding, great flight attendants, clean planes. Very satisfied.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4007,On Time Airline,"We had a very smooth flight from Rochester to Charlotte on the first leg of our flight to Ft. Lauderdale and then on to a Princess 10 day Cruise to Panama. Good seats, very comfortable and had screen in front of us for movies, games etc.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4008,Great Service,"I had a great flight. It was a long flight. 17 hours to get to Dubai, then 7 hours to Mauritius. The service was fabulous and the food was great. When I'm flying long distance this is the airlines I use. In Dubai the airlines again treats you well.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
4009,Missed Lufthansa connection,If you miss your connection in Frankfurt. You are in for a horrible experience. Just prepare yourself for finding your own luggage. Thank god for Apple airtag. A substandard hotel even if you can find it with the horrible directions given then a cold pasta dinner. good luck!,United,trip_advisor,['Responsiveness']
4010,Safe and low turbulence,"Just 3 rows with good seat options and good access to toilets. Food served often as well as drinks. Complementary water, personal pack, pillow and blanket. Just note the seat arms do not move up and while there is leg room, the seats are narrow. Comfortable flight.",AirCanada,trip_advisor,['Tangibles']
4011,Kurzer Inlandflug,Der Flug hat 3/4 Stunden gedauert. Avianca scheint zu Zeit die pünklichste Aerline zu sein. auch das Gepäck kam recht schnell.,Avianca,trip_advisor,['Reliability']
4012,Yet another terrible experience with Frontier,"DON'T FLY WITH FRONTIER! 3 hours before the fight was supposed to take off I received an email that the flight would be delayed. This meant that I would be missing my connecting flight which I booked as a single booking through their website. After much effort to figure out how to speak to a real person and being on hold for 20 minutes, they told me that they could book me on a flight two days later or offer a refund. Every other airline would recognize they were to blame and book you on another airline. This flight was to spend time with my family for Christmas and taking two days out of the week I was supposed to be there seemed ridiculous. They were unwilling to offer any compensation outside of a ""voucher"" which I could only get if I went to the airport and was told that it could be used to ""cover meals or other things"". No discount, no booking you on another airline. Something similar to this has happened to me every single time I've flown with them. On one airline they told us to use the restroom in the airport before boarding because THE LAVATORIES ON THE PLANE WEREN'T WORKING on a 5hr flight. Spend the extra few hundred dollars! They have messed up my plans too many times and don't take any accountability.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4013,"Extra lines, terrible with children","It seems like Delta employees are completely unequipped to handle kids on board, and they are only concerned about themselves. Multiple flight attendants act like I am making their lives difficult by needing to sit with my toddlers. I've attempted to use this airline four different times, and I've had a terrible experience every time. After we switched with two people so my husband and I could sit by our very young children, the gate agent had me standing in front of a flight full of people and scolded me for not keeping our assigned seats. She then paged someone while looking at me and saying, ""We have a problem."" No other passenger had a problem, actually. We were already in our seats. I will willingly pay more to fly on a different airline from now on. Even if the employees were kinder, I always find that there is less room on Delta flights and we always wait in lines. In fact, on our last flight, we waited in line to check our bags for an hour and a half! I have never waited in line with other airlines.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
4014,Always on time!,"Love Southwest. The BEST thing about Southwest is the fact that if you have to change your flight--they do not charge you the cheating, gouging fees that the other airlines do. If you cancel, you can save the funds for a future flight. If you change, you need to pay the fare at the time of your change (which is only fair!) but no extra fees. On some airlines, by the time you pay their ""change"" fee, you may as well throw out your ticket. This is why Southwest is the best, most fair and decent company.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4015,I just work here!,"On a Business Class round trip from Fort Lauderdale to Cabo San Lucas on United Airlines. I used AMEX miles to get Biz Class + $. In fact, my wife and I contemplated canceling because of COVID but decided to go anyway because of flight class. On our return flight to FLL, UNITED changed our Biz Class seats and put us mixed us with strangers without notice! It was Nov 21 , the height of COVID. When I complained, the head stewardess, shrugged and said I just work here! Be cautious traveling now and don't fly United. They don't care!",United,trip_advisor,['Assurance']
4016,24h cancellation,"Hello, does anyone know whether Spirit allows for the cancellation of a ticket purchased within the previous 24 hours? Thank you",Spirit,reddit,['NA']
4017,Cancelled flight after 5 delays held hostage for 5 hours.,"This airline kept pushing back the flight in increments wasting our entire day. Ultimately cancelled it at 9 pm, forced us to stay until 1130. Terrible communication. No reason given. Can't hear a single announcement. Sold out a flight with no Captain. They also decided to label the delay ""weather"" because their policy exempts them from paying for hotels or any other problems they cause if it's weather. They're claiming that the flight scheduled to leave at 6:54 pm that they announced was ready except for staffing at 7:30 pm was caused by a 4 hour weather delay. Don't use this airline. They cancelled at least 4 flights on that day, it took them more than 3 hours to give luggage back, they care so little about customer service that there was no empathy or urgency in explaining what next steps are. They did build a line across the baggage claim to repeatedly tell customers one on one that they wouldn't do anything for them, though. The earliest rebooking was 3 days later, and many people can't afford the $500-800 a night price surges JetBlue causes by cancelling 5 flights, hours after scheduled takeoff. Their behavior should be illegal, but since it's not, you should pick a better airline.",JetBlue,trip_advisor,['Responsiveness']
4018,Fast Flight to Denver,"Our family, including 2 seniors and a ten-year old, made a smooth, fast flight on Southwest to Denver as the staging area for a week-long adventure to Wyoming. Fast, convenient and easy return. Maximum time allotted for our trip. Service was great, employees friendly and cost was reasonable. One stop each way with little layover time required. Will plan this again for exploring Colorado.",SouthWest,trip_advisor,['Responsiveness']
4019,Poor service,"I am very disgusted with this airline , we had a death in the family they charged 174.00 cancellation charge even though we cancelled within 24 hours they then told me the obituary would be ok to get a credit and when I went to submit my paperwork they are requesting the death certificate or a letter from the funeral home that is excessive and wrong to ask for such documentation especially when two employees tell you one thing then another tells you something different we will not be using this airline anymore.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
4020,Very clean and affordable,"I took my flight from Bogota to Cartanega via Avianca. The airbus 321 Neo was brand new, very clean. Seats were much more comfortable compared to American airplanes. Our plane ride was very smooth. I purchased my flight directly from Avianca’s site and saved money also.",Avianca,trip_advisor,['Tangibles']
4021,Worst airline I’ve ever encountered!!!,"This airline is so bad I will never again fly with them, the staff is beyond rude and the flights are always delayed. We missed a connecting flight because JetBlue were once again late- can’t stress enough do not book with them !!!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4022,Chaotic and Stressful,"EK003; LHR->DUR 18 March 2022 45 minute queue to bag drop at Heathrow whilst only some but not all of the EK desks open, had to run to gate as a consequence. Onward flight to DUR not signposted at DXB, eventually discovered EK775 would in fact fly via JNB, ergo found flight to JNB gate (this had not been flagged during booking, online check in or at LHR on arrival). Spent two hours on the ground at JNB (in the plane as not permitted to go in to terminal) and was instructed to stand in vestibule whilst plane was tidied/cleaned. Having been very impressed by EK in the last ten years, a real dip in service, lack of ground staff grip on this occasion combined with melt down in terms of customer communication. I’m going to have to consider other carriers on my next flight after this farce.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4023,Poor communication,"I booked an air ticket for myself and my family through Travel Trolley London departing from London to Karachi on 17 August 2020. I originally booked it from London Gatwick however Emirates changed my flights from Gatwick to Heathrow and was communicated timely as well. Till here it was fine but on Monday (3-August) when I was trying to check the final flight status of my confirmed booking, I came to know that there were no flight details available on Emirates website for the same booking. Upon inquiry with my travel agent, I was told that Emirates has cancelled that flight. I was not notified by Emirates for this cancellation unlike previous changes. It was quite shocking and stressful for me and the family. I contacted Emirates London number immediately who also confirmed me that the flight has been cancelled due to operational reasons nothing more can be told. Whilst talking to my travel agent he mentioned that I cant book any Emirates flight the same day (17-Aug) although a later date in August could be looked for. Because of this confusing situation I asked the travel agent to either provide me a ticket within same price and a date earlier to 17th August or process the refund as I can't take the travel voucher since it is not feasible for my situation. He was initially reluctant to process the refund but then later agreed for it. Now the worst part of the story, when I checked the Emirates website the same EK002 flight at 14:30 from London is still operating as usual and is appearing as Sold Out. There are 2 questions now on Emirates integrity and reputation. Firstly why was I not informed by Emirates regarding flight cancellation and secondly how come the flight booking show Sold Out or even appearing in booking searches if it has been cancelled and finally if it was cancelled why was I not adjusted in any other +/- 1 day flight. Due to this painful situation I think me and my family are the most impacted people as we have now requested for the refund (which we will get in 8 weeks time). And of course, no one has got GBP 3K now at their disposal, to immediately book other available flights. I can see there are flights to Karachi operating on 12th and 13th as well which are way more than what I actually paid for. I can't even change the arrival dates as a lot of my work and my child's school depends on that. Unfortunately, I have had the worst experience of my life with this lack of communication from such a known organisation. Family is depressed and miserable but now we cant even do anything. I do understand that being an economy class traveller you Emirates may not even bother to consider this review, however, I just wanted to bring this into everyone's attention that airlines are tend to be playing with the travellers making sure they make as much money due to COVID-19 as possible. (Emirates - I have left this complaint and my contact details on your website too, should you wish to be reasonable feel free to contact me)",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
4024,Do not fly Emirates,"I am currently stuck in Bali. I made changes to my original fare (leaving Bangkok) to leave out of Bali. I was charged an arm and leg for this change and they flew me to Bali and didn’t change my return flight. I have spent way too much already and they still can’t get it right. I don’t have phone service and I have to borrow a landline to fix this issue. Up until now, anytime I try to get their help and get someone on the line they say they can’t and refer me to other areas. They are NOT an upscale airline since they can’t seem to get a simple fare right.",Emirates,trip_advisor,['NA']
4025,Mrs.,My experience was seamless and uneventful with any assistance necessary readily available. Just one hitch retrieving my walker was resolved quickly enough for me. I will fly with Spirit Air again!,SpiritAir,trip_advisor,['Responsiveness']
4026,Family visit,"From the ease in booking online to boarding, Southwest Airline is the best. I never have any issues with this airline. The staff is always accommodating and friendly. Some of the stewardesses put a little comedy in it and we all have a good laugh. I love the way they put all the passengers at ease and greet everyone when boarding and departing the plane. I would recommend Southwest Airline to every destination they serve. ❤️",SouthWest,trip_advisor,['Assurance']
4027,Perfect flight from Detroit to Paris,"Comfortable flight, on time, decent food and free cocktails. Entertainment system very nice. Arrived on time in Paris with my wife's wheelchair waiting on the jetway as we deboarded. Perfect flight.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4028,Delta is the worst airline company ever,"Never fly with Delta airline, we had the most horrible experience: - they canceled our flights because they oversold seats - no refund or apologies - rude staff",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
4029,"Don't fly Frontier, even if it's cheaper","Don't fly frontier. Don't do it. Even if it is way less for your tickets. It will not be worth the money you ""saved"" on the tickets. Frontier lost my luggage with my very important medication and laptop. probably $4,000 worth of items in my luggage. That they lost. I have called all the airports and their customer service. No one is giving me any answers. I'm being transferred to other people and their response is ""I'll call you back"" and ""you need to wait."" Just don't fly frontier. I will never fly on this airline again no matter what the price of the tickets. Other points: -no snacks -only bottled water FOR PURCHASE -your seat will not recline -the head rest sucks -the plane looks like it was made in 1990 -there is the bare minimum amount of space for you to sit -there was 6 empty rows on our flight. When I asked to move to lay down on my midnight flight they said I need to pay $50.00",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4030,Gouging the customer at every turn,"My family of four booked our return from Cancun, MX with Frontier through Expedia. While the 2 flights themselves were ok - if you don’t mind cheaply made seats and absolutely no cabin service “due to COVID,” our biggest complaint has to do with all the extra charges we ended up paying. The fee for seat choice was an average of $21 per passenger, per flight. We paid $7 per passenger with the other airline we used to get to Cancun. The baggage fees were what ended up pushing me over the edge… They were some of the highest I have seen - starting at $47 per bag! We have paid $25 on other airlines. The worst of it came when I logged in a couple of days before our return to pay for bags. We had 2 flights to get home. The website was charging us those fees FOR BOTH OF OUR FLIGHTS. It was totaling over $260 for three bags! I contacted customer service (thank goodness for Mexico being included in my cell phone plan). A representative said that the two flights had been booked as a round trip rather than one way, so that was why we were being charged for bags for both flights. The person told me I had to call Expedia to fix it, though on our Expedia itinerary there was no indication it was booked as round trip. So, I called Expedia, who could not make changes (surprise!). I called Frontier back, and a very rude person told me they could not make the change without incurring a change fee of over $50 per passenger, and that I needed to call Expedia and tell them to call Frontier. After both my husband and I tried to get this person to do the right thing, we hung up. Later I called Expedia and told them the rest of the story, and though they were very nice, they reiterated the fact that they could not make any changes due to the arrangements they had with Frontier. I attempted to call Frontier again, and after long wait times I connected with a rep and explained the whole situation, only to have the call drop. I called back, and explained again, was told there was nothing they could do, asked to speak to a manager, and the call was dropped again. At that point I had to decide to let it go, or let it ruin my last day of vacation. So I gave up. And because it was a day closer to travel, our three bags ended up costing $290 to get home. I will never choose to fly with Frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4031,Good flight,"The flight was OK. Service was OK and timing was good. One thing that was not great was that the airplane was not big, thus, after boarding about half of the passengers on the plane they announced that there is no more luggage storage room on the plane so the rest of the passengers had to check-in their hand luggage / carry-on luggage. People who planned on specific items being with them on the plane had to manage without them.",United,trip_advisor,['Tangibles']
4032,Boring - on time and friendly service!,"Great, on time, no problems. Not even bumpy. Attendants were attentive. Pilot was informative. Seats were as comfortable as can be in economy class.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4033,Refund due to military,I bought a non-refundable ticket for my son to come home for the first time in three years since he is in the military. He got denied leave after he was giving leave and wouldn't be home again for Christmas. Southwest refunded me all my money because he is in the military. American Airlines refused. Thank you Southwest for my refund even though I wish I could have finally had my son home. I will always go through you for future flights,SouthWest,trip_advisor,['Responsiveness']
4034,Worst airline ever,"Horrible seats. Any money saved will be spent on fees, doctors or pain medication. The ticket price may be low, but after their ridiculous fees, you are paying the same price for an absolutely horrible experience. I would rather drive across the country than fly Frontier again.",FrontierAirlines,trip_advisor,['Tangibles']
4035,"Worst airline company not worth the ""savings""","The tickets with this airline might seem cheaper at first but when you add up all of the extra costs they are actually more expensive than other airlines but you have to deal with extra stress. They charged us $100 because my husband's personal item was ""oversized"". It was the exact measurment they advertised but because the wheels could not slide easily into the personal item measurment bin (even though there was plenty of room on the bottom of it for a larger bag) they charged us. There is no one to help guide you where to go when you arrive at the airport. The line is very long. The workers are moody because of all of the chaos and because all of the customers are upset at the service. I will never fly with them again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4036,How long do we have to wait before Polaris Class is rolled out to all United Airlines routes. ,"Having flown in “proper” Polaris Class, the difference between that and Polaris Class could not be more different. I am afraid that a blanket, pillow and amenity package does not make it Polaris Class. Over the years, the quality of the food has deteriorated and the cabin in non-Polaris Business first is now looking very tired. The true Polaris Class is an excellent experience - so come on United and upgrade your other transatlantic products. The lounge in Houston is one of the best and rivals all comers - it is a great experience.",United,trip_advisor,['Tangibles']
4037,"great roomy seat, seatback entertainment, effecient staff",would fly with Avianca anytime...seat space was awesome compared to AC Rouge...as was the service and manner of the staff,Avianca,trip_advisor,['Assurance']
4038,Nonstop to California,The flight was great and uneventful. Flight attendants were top notch. It was an early flight and I’m sure that had something to do with it,Delta,trip_advisor,['NA']
4039,Aspiring to be as bad as Spirit Airlines,"Worst crew of servers ever. Gross, incompetent, and frankly ridiculous. I have heard incoherent arguments before, but these folks belong in some drunken chicken wings type of joint, not serving in the sky. The antagonistic nature of the worst offender--a very large, white female stewardess with zero customer service skills--made the experience absurd. Avoid United. I used to think Spirit was the worst US-based offender, but United's crew of ladies who'd do well in a soccer moms' fight has clearly bumped Spirit to second worst.",United,trip_advisor,['Assurance']
4040,Overpriced flight between South Dakota and DC,"Paid around 600 USD for the fastest flight between South Dakota and DC with layover in Chicago. In Chicago we were all boarded and later disembarked because they haven’t noticed that there was no pilot designated for the flight. We understand the delay due to bad weather conditions. However, it is difficult to comprehend why passengers need to pay very expensive flight tickets in order to travel faster to final destination when such errors occur. Very disappointed with the airline.",United,trip_advisor,['Reliability']
4041,Perfect Flight,"As always, Delta provided exceptional service on our flight to Phoenix, AZ. The pilot and crew kept us informed on our flying time and other items we needed to know. The crew was around all the time with refreshments and snacks. We couldn't asked for a better flight. That's why we always fly Delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4042,Staff are very welcoming,"They always treat you politely as a person on Avianca. The staff are charming and helpful. Sometimes there are delays in connections at Bogota, and giving information when that happens is an area that needs improving.",Avianca,trip_advisor,['Responsiveness']
4043,Vouchers offered for volunteering for another flight are a scam.,"Was begged to volunteer for another flight and wooed with a $900 voucher. Unfortunately, I was not informed the voucher could only be used once and the wording on the voucher was confusing. So I was duped. If you can only use it once, there are very few Spirit flights that are worth $900 so I didn't get the full value. Will never volunteer again. And if there are other flight options, you can be assured I'll be using them instead of flying on Sprit.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4044,Awful…No More Said,"Bought the tickets to fly from Lewiston to Denver to Cleveland. THEN they changed the flight and routed us to Newark, NJ and back to Cleveland so we were stuck in Newark airport all night. “The flight from Denver to Cleveland has been phased out”. I checked multiple times. When we’re we’re heading to the gate for Newark we passed a gate that was loading for CLEVELAND. What the ______? The trip back home was worse and we were stuck at Chicago all night. This is an experience I never want to have again. No more United.",United,trip_advisor,['Reliability']
4045,Dreadful,"If you fly through Albuquerque, make sure not to fly United. The counter staff lied to us. They then made moves to have us REMOVED FROM THE AIRPORT when we calmly asked reasonable questions. Scum buckets",United,trip_advisor,['Responsiveness']
4046,behaviour of your executives issuing boarding passes and check in experience was horrible and unhuman,"The preboarding experience was inhuman .there seems to be no politeness or courtesy or fairness . Most of the executives seem to be lacking courtesy and manners and illtreat passengers especially Ms Elham .they seem to behave as if they are doing favour on passengers by checking in .i have never seen a more arrogant woman with a quint .she is a repellant .she seems to be confused about everything sent us twice for photcopying ,which was useless . Seems that emirates is losing good staff to better airlines and are replaced by such arrogants",Emirates,trip_advisor,"['Assurance', 'Empathy']"
4047,Jet Blue head and nose got a little big!,They changed the carry on for domestic flights. I ended up paying and extra $240 to check my carry ons! 2 delayed flights one on tarmac for 45 mins with NO explanation... Eff them,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
4048,Stole my Money,"We had to cancel and change our flight. We did so within the 24 hour time period and were promised a refund. It's been 7 weeks and still no refund. They are telling me that they issued the refund and to talk to my credit card company. The credit card company confirmed that the money never went back in to my account. Spirit does not care. We even rebooked with them later. If I had known that they were going to refuse me my refund we wouldn't have given the more money. And the whole flight experience was terrible, by the way.",SpiritAir,trip_advisor,['Responsiveness']
4049,Terrible Delta Check in Experience,"I had to go through Delta airlines for my check in to flight with KLM 642 and I was flying by myself with 2 heavy luggages. I was allowed to have only one luggage so I had already paid for the second. Before I went inside a Delta rep offered to help me with the luggages for the same amount of money for a cart. I listened to him and tipped him with a higher amount. At the counter I was told luggages were heavy and I needed to move the bags away if any arrangements to be made and that there was a scale to use. I went there only to find that the scale was broken so I made arrangements between two bags and went back. The attendant at the check in counter had told me to go to him directly earlier but now he said I needed to go back in line again! First, this was a terrible approach as it is a usual procedure to go back to the attendant who did the check in at the first place. When I went back in the line, another attendant called me and she said the luggages were heavy again and that I need to pay for the extra. And I said ok but for the second luggage, I just needed to take out one item from my small carry on as the bag was supposed to be 70 lbs and there was room. She said I cannot do that and told me to step back and move the bags to the area across the check in again. As I did not have the cart, it would be a complete burden and since I already have hernia in my back and my neck I said ok and that I will never fly with Delta again! This is true and I will never do that.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4050,Love jet blue!,"I have flown Jet Blue several times over the years & have never been disappointed. The staff, the food, the in-flight services and the special low price deals are much better than other airlines I have flown with.( i.e. $59 special from Boston to Ft. Myers in winter is wicked good!). In addition, it's a bonus to earn miles with Jet Blue card.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
4051,Terrible Service 100% failure rate,South west technology is greatly lacking. Simple things like printing receipts are not something you can accomplish online or through the app. Transparency is clearly not within the culture of Southwest from the highest levels of the org which in turn yield terrible results across the remaining employees of the organization. In order to obtain support you must contact customer service which has a 100% track record for bad service. At best indifferent at worst rude. This last call into customer service was both indifferent turned to rude. All because asked to speak to a supervisor as 7-10 days was not an acceptable turn around time to receive an email receipt. If email technology is this difficult for an airline it showcases why they struggle in nearly every other area. The representative then went on to say they don’t have supervisors. She further more explained that team leads do not take phone calls. She then went on and on about how pleasant she was and then disconnected the call on me after interrupting whenever I attempted to ask a question. In the past 2 years I have succumb to flying southwest as my preferred airline didn’t have a direct flight. 100% of these flights have had a bad experience. I used to fly SW as a regular customer years ago. It’s a bit shocking how bad they have become. This latest experience reminds me why I no longer use them as primary.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4052,Easy flight,"To be quite honest, a flight is a flight is a flight is a flight in my opinion. I have yet to be on an airline that just blew my mind when it came to service and cost and amenities, etc. This was a short flight from Knoxville to Dulles and it was only about an hour and a half. The flight attendant was very nice and usually on flights like this they are just finishing the beverage service when it is time to prepare for landing but she did a great job with speed and a full plane. That was pretty impressive. Other than that, it was as expected. Flight prices though are always expensive when you are booking for 5 people but the individual price was commendable.",United,trip_advisor,['NA']
4053,Amazing Airline with amazing staff!!,Well Air Canada got us out of Montreal in a snow storm. Very thankful to their ground staff at check in (Cynthia and Joe). They were so kind to me and extremely helpful when the flights were cancelled. We then also got an upgrade on the flight to Business class which was amazing!,AirCanada,trip_advisor,['Assurance']
4054,cada quien cuenta como le fue en el baile,Compre sillas clase ejecutiva porque iba con 2 menores de edad. sin embargo la atencion no varia entre clase economica y clase ejecutiva sinceramente,Avianca,trip_advisor,['Responsiveness']
4055,Great Flight & Staff,"Very nice seats & very clean, Delta has taken extra steps ! Attendants very friendly & attentive. Only one thing my screen in 38B did not work well touch screen was not user friendly! Needs to be checked out.",Delta,trip_advisor,['Tangibles']
4056,Great,"I had a great flight at an incredible price, thanks to Frontier. I would highly recommend them if you are considering flying cheap.",FrontierAirlines,trip_advisor,['Reliability']
4057,Muy Buena Experiencia,"Cuándo fui a comprar el billete solicité el más económico, me ofrecieron volar por Avianca, con escala en el Dorado, Bogota, Colombia,grato viaje en Aviones muy modernos, con tripulación de abordo, correcta, horarios exactos,quedé muy conforme y agradecida ,muy recomendable!!!!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4058,Flight to Kahului,"Delta flight to Hawaii/Maui was pretty good. The cabin was clean, and the flight was on time. The price was reasonable too. Overall I would recommend this flight.",Delta,trip_advisor,"['Tangibles', 'Reliability']"
4059,I wonder how they always win airline of the year,"Getting through the customer service is like camel passing through the eye of a needle, we had to go to the airport desk before our travel date just to make sure we confirmed our seats as on the phone app and on the phone, it never gave us the chance to. For some reason the plane seats are getting smaller, they changed the plane on us like last minute and gave us this small plane with awful seats. They need to improve a lot.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
4060,Excellent service in the sky,Emirates had been my favourite choice for a long time. The difference was that this time I was flying after a year's gap due to the travel restrictions. I was apprehensive about the potential discomforts due to the face mask and other restrictions. But Emirates experience was amazing as usual and the service was excellent.,Emirates,trip_advisor,['Assurance']
4061,Baja calidad en el servicio  y en la puntualidad de sus vuelos,"En el viaje de ida a Bogota desde Ezeiza demoraron el vuelo AV88, del 7 de Agosto, 5 hs sin darnos explicaciones, es decir nos pasamos 8 hs dando vueltas por el aeropuerto. Nos enteramos al realizar el check in, nunca nos avisaron del cambio con anticipación y como compensación nos dieron un voucher para un café y dos medialunas malísimos!!! El servicio durante el vuelo fue terriblemente pobre, solo nos sirvieron un escaso almuerzo y nunca más volvimos a ver a las azafatas hasta que el avión aterrizó. Para el regreso, si bien el avión salió en horario, el servicio durante el vuelo empeoró, ya que para cenar solo nos ofrecieron un sandwich de jamón y queso. Las azafatas después de entregarnos esa cena desaparecieron hasta el aterrizaje.",Avianca,trip_advisor,['Responsiveness']
4062,Great experience!,This was my family's first flight and everything went great! No trouble whatsoever. Would highly recommend this airline. We intend to use it again.,Allegiant,trip_advisor,['NA']
4063,Stay away from delta if possible ,They made a mistake and didn’t issue my newborn baby a boarding pass. Told me it wasn’t their problem,Delta,trip_advisor,['Responsiveness']
4064,"Good flight, bad luggage experience","I found the reservation website difficult to use, particularly unclear about baggage. Because the baggage charge is significantly greater for carry-on vs. checked luggage, and because we didn't understand the description of what could be considered a personal item, we booked 2 checked bags each for a 5 day trip. When we got to the airport, we were told that we only needed to check 1 bag, because the other was a personal item. The customer service rep could not give us a credit for the unused but paid for bags and suggested we ask for a credit when we returned, which we did. We were told that Spirit could not refund or credit us for baggage on a flight that already occurred. We lost $140 in baggage fees because we couldn't get a credit before the flight either. We will never fly Spirit again if we can help it.",SpiritAir,trip_advisor,['Responsiveness']
4065,FIRST TIME SWA HAD BAD SERVICE ... DISAPPOINTING,"Southwest canceled a flight this morning last minute and barely helped get me on a different flight. They were not helpful in regards to explaining why the flight was canceled. Even called headquarters and they had no idea. How do you have all of these flights with all of these people and not know why your canceling a flight? You’re messing up people’s plans here, get the right information to your passengers.",SouthWest,trip_advisor,['Responsiveness']
4066,Couples Vacation,"We left Louisville in cloudy weather, it was a little rough getting thru the clouds but the captain clued us in before take off. After about 20 min. we got above the clouds and it was a great flight. Coming back it was about the same! The flight crews on both flights as always was GREAT.",SouthWest,trip_advisor,['Responsiveness']
4067,Quick Trip,"Low price, good service. My first time flying this airline and I was very pleased. Trip insurance helped me make an easy flight change. I didn’t select a seat until checking in online and still had a window seat.",Allegiant,trip_advisor,['Responsiveness']
4068,Reschedule of flight with no notification,"I came early enough for my 12:55 am flight to PR. I couldn't understand why my information at the kiosk kept saying too late. This is very upsetting. As I have not only just worked a 9hour shift, drove over two hours from Connecticut to Newark, only to find out my flight was cancelled. I understand things change especially with all that's going on with covid-19. But a simple text or email would have been valid. I not only have to purchase an outgoing flight because the next one spirit provides is too late in the day, but I now have to pay for a hotel and a Uber. This may just be my last time using spirit.",SpiritAir,trip_advisor,['Responsiveness']
4069,Needed to go to Boston,"Had not been on Delta for sometime, but had to go to Boston for an appointment. It also depends on where I am going in the US.",Delta,trip_advisor,['NA']
4070,Why bother Checking in?,We checked in to ensure we have good seats and on arrival at the airport they give us seats at the rear of the plane - their explanation? The aero plane is large and there are lots of people. It's hard to counter such a strong argument. Avianca what century are u in?,Avianca,trip_advisor,['Responsiveness']
4071,Delta vacation bad experience ,Plane was broke down going to Jamaica and coming home. First going to Jamaica tires were bad then they found bad brakes. Coming back to Detroit the door wouldn’t close or latch over two hours beyond scheduled lift off as well as over two hours beyond schedule lift off going to Jamaica. It was a delta package too terrible locked in plane for over two hours. Pilot said you could get off but if fixed and you went to get food he’s leaving and it’s in you to buy another trip . Very bad experience,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
4072,Had a Great Experience,"Clean airplane, friendly crew, leather seats, inexpensive ... better experience than most airlines and I fly a lot.",SpiritAir,trip_advisor,['Tangibles']
4073,United:  SFO-Lihue Very Good,"We were a bit concerned as to whether this flight would be on time given the number of late and cancelled flights in San Francisco due to the runway repairs. We were fortunate. The flight left on time and arrived in San Francisco a few minutes early. The flight attendants were professional and attentive. The gate representative in Lihue was incredibly friendly--very helpful in terms of checking in our suitcases and, most surprisingly, walking through the passengers at the gate to thank us for flying with United. She at least briefly put a very human touch on an airline that is not typically know for being user friendly. Why am I not rating the flight as excellent? Simply because the leg room in business/1st class is not very good. Otherwise, the in-flight experience was very good.",United,trip_advisor,"['Tangibles', 'Assurance']"
4074,Grand Forks to Orlando,Allegiant Suggests you be checked in 2 hours early. Not sure why as GF is not a large airport. The flight left about hour late so we sat in the airport for several hours. Typical flight on a cramped budget airline. Nothing free. They should offer a coffee or pop for free. Would be nice gesture on their part. Only good thing is the water on the flight was cheaper than in the airport. Suggest you bring empty water bottle and fill it up after you go through security. Save yourself some cash. Flight was ok. Just you feel cramped after sitting inn seats for couple hours. Arrived in Sanford Orlando about 1130. So we still had a long drive to Orlando. Not sure why they cant change this flight to arrive earlier. Departure was at 10am. Again would be nice to have a bit later departure time. We actually get gypped a day with these flights. Ensure you have car rental arranged. Some did not and there were no cars available in Sanford.,Allegiant,trip_advisor,['Responsiveness']
4075,United flight,"It is very disappointing that airlines continue to fill the plane backwards. By filling front to rear, everyone has to wait on everyone else to store luggage and get seated. If they filled from rear to front there would be far much less delay and people stuck in the narrow aisle standing next to people that are already seated. It sounds simple to me!",United,trip_advisor,['NA']
4076,Worst Airline Ever,25 dollars to print a boarding pass at check in counter. Their app would not load. I don't want it anyway. Dumb... ok the guy checking every bag for size at boarding was ridiculous. Slide freely. Lol.. thought I was in another country. Be prepared for a un desirable trip with this Airline!,FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
4077,not the best a380's,when does Glasgow international receive better a380's from Emirates they look and feel past there best not like the a380's you see on adverts on the tv we pay high prices for our flights give us a bit of quality . it would be nice to sit in premium economy or better come on Emirates .,Emirates,trip_advisor,['NA']
4078,Me estafaron,"Esta aerolínea me estafó, hubo un cierre de fronteras y se robó el dinero de mi tiquete. Intento llamar a la línea, y los cambios valen mucho más que la suma de los tiquetes .",Avianca,trip_advisor,['Responsiveness']
4079,Nice Start to Celebrity Galápagos Trip,"Flew Avianca booked by Celebrity from Quito to Baltra and back as a charter flight. Smaller 3 and 3 configuration, nice meal on a 1 and 1/2 hour flight with table linens included. Great service. Enjoyed the VIP lounge coming and going.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4080,Another good JetBlue flight,"JetBlue Flight 1697 PHL-MCO 8:00 am-10:42 am Embraer 190 For a recent trip to Orlando, I was happy to see that JetBlue had begun offering new nonstop flights from Philadelphia to Orlando, since we’ve generally had good experiences with JetBlue in the past and we fly on this route pretty often. In line with past experience, this flight went well, although the E190 aircraft was a bit on the older side and I would have preferred one of JetBlue’s newer aircraft. It was a quick and easy experience getting to the gate in Terminal E at PHL for this flight, since we only had carry-ons (there didn’t appear to be any line at the ticketing desks even if we had luggage to check), and there was no line at all for Precheck at security. The flight boarded right on time, and was generally a civilized process with a bit less crowding at the gate than we usually see on flights. We were assigned the C boarding group (it's never been clear to me how the general boarding groups are assigned on JetBlue) and made sure to board as quickly as we could, since we knew we’d be on an aircraft with small overhead bins, and we wanted to make sure to find space for ours. Regular sized carry-ons can only fit sideways in the overhead bins on the E190, and we found space for ours just behind our seats after boarding right at the beginning of the C group. The E190 definitely looked a bit tired like many regional jets, but we were happy with its 2x2 seating layout, which meant we wouldn’t have to sit with any strangers. Because JetBlue’s standard legroom is pretty generous compared to many other airlines, I also didn’t feel like the seats were nearly as tight as on other regional jets, so it was definitely comfortable enough for the flight to Orlando. The aircraft did have a lot of the standard JetBlue amenities that we like, such as free wifi and personal TVs with live TV and movies. On the E190, the movies are not on-demand like on most planes, and instead play on a loop during the flight. The TV screens are also very small and old. There were also no outlets or USB plugs on the plane, which is an amenity I really like to have. We left the gate a few minutes early and took off quickly, even though it was a very rainy and windy morning. From that point on, the flight was smooth and uneventful, and we were glad to have JetBlue’s full food and drink service available, even if service was a bit slow. The flight attendants started by coming around with paid snack boxes and blankets for purchase, which seemed to take a while, given that no one seemed to want them. After that, they conducted drink service, but it took a very long time. It would have been nice to be able to have snacks and drinks together, but by the time the snacks were offered, my drink was totally empty. The complimentary snack options that finally came included Pop Corners, Cheez-Its, and seed bars. I did appreciate that they were very generous with the snacks and were happy to offer multiple selections to each passenger. Connecting to the in-flight wifi was easy enough - you just have to go to flyfi.com on your device and go through the login prompts. Once I was connected, I had no issues using the wifi and found it to be reliable and relatively fast. We landed at MCO early, and after a relatively long taxi to the terminal, the captain informed us that our gate was being blocked by another plane that was in the process of backing out of the area. As soon as that plane passed by, we could reach our gate. We ended up waiting about 5 minutes more for the gate area to be clear, ultimately still arriving at the gate about 20 minutes early, which was great. Overall, I enjoyed this flight. I was a bit surprised to find a regional jet, the E190, used for this route. I’ve never been on such a small plane on a flight from Philadelphia to Orlando, and I would have preferred one of JetBlue’s larger aircraft that are more modern, even if it had meant giving up the 2x2 seating that we loved. In general, however, I really like what JetBlue offers and this flight was another good JetBlue experience.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
4081,Check directly with the airline.,"With all of the so-called ""discount"" Travel Aggregators offering ever-changing ""deals"" on flights today, the very act of booking one has claimed it's own part in the many miseries and frustrations of post 9/11 air travel. We are manipulated by mathematical computer algorithms that seem to have much more to do with hidden agendas and information harvesting than in genuinely offering the most convenient flights and cost savings. Case in point: we recently needed to arrange flights from Washington, DC to Cancun, Mexico and back to meet two other people for a holiday. After checking with several well known travel sites and attempting to weed through a kaleidoscopic deluge of dozens of mostly unsuitable times, terms and prices, I threw in the towel and said, ""screw it; United flies direct from Dulles to Cancun. Let's check with them."" What a relief. In minutes the airline provided a near perfect flight time at the best price with the least hassle. The others booked and re- booked through the usual suspects that we all have tried, and we were the only ones happy. Thank you United.",United,trip_advisor,['Responsiveness']
4082,It's a long way to the back of the A380,"All part of the journey. It's a long way to go when your way, way back in one of these A380s. i know I'm flying economy but it felt like I had to walk half the journey. There are drawbacks to being so far back. You will eventually get your in flight meals but don't expect to have much of a conversation with the hostesses. The food is above average for economy and the in flight entertainment is good but there won't be time, even on a six hour flight, to be able to buy any duty free goods. Enjoy your flight it's still better than most.",Emirates,trip_advisor,['Tangibles']
4083,On the way to th Galapagos!,"A pleasant uneventfull flight to fantastic Galapagos. The food was very ""ordinary"", a warm wrap with cheese served hot. Coffee was good. It was strange to land in Guaquill to refuel and we were compelled to stay on the plane with seatbelts undone, just in case of ?? Landed safely in a beautiful place.",Avianca,trip_advisor,['Tangibles']
4084,They charge u for carry on and for water on the plane,"I flew from Texas to Florida with my family with American airlines and united and paid nothing for carry on items. Upon checking in with Sprint I was shocked to find out that they charge $53 per carry on item. We had to pay $173 to check in our carry ons. Also they charge u for water on the plane. I would walk to my destination before I consider flying with these crooks again. Also, very beat airplane and extremely rude staff",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
4085,Great value,"very economical and no frills but well worth the great price , have run into delays on prior flights but for the difference in cost and the higher price airlines have delays also its well worth it.",Allegiant,trip_advisor,['Reliability']
4086,Incompetent customer service and draconic policies,United airlines decided not to ship pets in the hold for no apparent reason since Covid strated. When asked why they just saying this is our policy with no real rational behind it and with no exceptions. UA have the worse customer service with representatives that speaks very poor English and probably get paid bad and are employed only because they are cheap. I never had such a bad experience with a flight company. Even the cheapest low cost company in the middle of the pandemic is more effective than them. Absolutely avoid if you get the chance.,United,trip_advisor,"['Responsiveness', 'Assurance']"
4087,Very friendly service,"It is a older service crew that obviously love their jobs and the opportunity to be still doing their jobs at their age. Very motherly, caring service. My family and I love flying the Atlanta - Stuttgart route with Delta.",Delta,trip_advisor,"['Assurance', 'Empathy']"
4088,Great flight to and from Vegas,Great flight. Plain and simple. Comfortable and I watched tv the entire time. It made the time go by so fast.,JetBlue,trip_advisor,['Tangibles']
4089,Trip to Flórida,"I liked, simpathy and excelente service. Just the seats not good for long legs, but for short flights this ok. The flight departure in time and arrive with almost half hour than expected.",SpiritAir,trip_advisor,['Responsiveness']
4090,Excellent Outbound Las Vegas Flight,"The First Class experience is pretty much worth the price at least for me. With a separate check in area {Premier Access} and expedited baggage handling, there's NO issue with getting your luggage to your destination. I boarded with the first group. My seat and legroom were excellent. I got a drink shortly after being seated. We had a premium snack for the short flight back so I could snooze after another drink. The flight is quieter and smoother up front in my opinion. I deplaned first and got my bags very quickly so the experience was just fine!",United,trip_advisor,"['Tangibles', 'Responsiveness']"
4091,Easy flight,Flight was delayed for an hour due to plane coming in late. Smooth flight once we left. Flight crew very courteous. No issues. Very comfortable,AirCanada,trip_advisor,"['Reliability', 'Assurance']"
4092,Not worth booking,"This the second time that I’ve taken spirit out of the country and the LAST time that i will ever book with them. Both times our first flight was delayed which caused us to miss our connecting flights in Fort Lauderdale . Thus having to sleep in the airport with a child under 5. They did not want to give us overnight accommodations or a credit for the flight missed that was no fault of our own. Literally half of the plane from Punta Cuna missed their connecting flights. Then we were automatically rebooked to flights that wouldn’t get in until the next afternoon causing most of my family to miss work on Monday. Because of this we had to book flights with Southwest so we didn’t spend all day in the airport. Big shoutout to Southwest! We were able to get a nonstop flight early that morning. And I’m glad we did because the flights we were rebooked on with spirit were delayed twice (still received notifications for the flight since apparently we could not cancel it since we boarded the first flight).And to add insult to injury one of my suitcases that i paid to check was somehow loaded on a different flight so we had to wait once we got to our home airport for my luggage to be found. I was told that i could not receive a refund for the flight missed and the best they could offer me was a $50 voucher. My other family members i was traveling with however received a refund for the flight of approximately $900 (after being on the phone with spirit customer service for 2 hours and having them hang up on her twice) but it was released to the travel company we used so now she has to try and fight another battle to get her money back. Lesson learned, second chance given, and spirit failed to raise to the occasion.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
4093,Rule Changing,We're having a flight transit in Denver where Frontier simply changed rules within two hours of our wait time and prohibited to a flight all the passengers who wears bandanas instead of actual masks. A lot of people were turned around to go find mask anywhere at the airport. They've also charged me 60$ in Denver for a bag that I had it for free in LA. Absolutely frustrated with the service and would avoid Frontier next time. I'd rather pay a little more and fly with comfort. Don't invest in Frontier Airlines!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4094,Best flights!,"Avianca had the best flights I've ever flown on, especially for a long flight! They not only provide a meal for their passengers, but their service is exceptional, they are priced reasonably, and they have NORMAL sized airline seats - almost an extra two to three inches more than what domestic flights will offer within the United States. They also offer in-flight entertainment, which was quality; actual movies and TV shows, not just previews, were 100% available to passengers of any class. It was a fabulous flight and, if flying to the South American countries again, I would not hesitate to rebook with Avianca.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4095,Flight delays due to lack of staff organization,Although our flight was scheduled to leave on the morning of one of the worst January winter snow storms it seamed like other flights ie West Jet managed to get out of Toronto on time when our flight which originally was scheduled to leave about 20 minutes after them was delayed for over 5 hours due to organizational issues on top of the weather Air Canada issues Pilot and cabin crew ran out of hours and had to be replaced 20 minutes after we were first boarded after about a 3 hour delay You would have thought that this could have been foreseen before we were all boarded and replaced the pilot and cabin crew ahead of time Next just after we were boarded for the second time we were told the flight attendants had run out of their hours and had to be replaced but not to worry their replacements were in the airport and would not require us to deplane again Next it was all good until the captain announced that the plane had not been loaded with all the luggage yet which caused another 45 min to 1 hour delay (seems like they would have had ample time to load the luggage on the plan but not that day) All tolled it seemed like Air Canada systems were not up to par that day which resulted in us getting to our resort destination much later in the day and after all their restaurants were finished for the night so we missed out on one of the all inclusive meals that was part of our Air Canada Vacation package,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
4096,Wonderful!!,What can I say I love this airline. I am a new flyer but they always make me feel so comfortable. I will definitely be using again,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4097,Surprisingly rude BWI Southwest employees,"Southwest is usually pretty good but 2 out of 3 recent experiences have me looking at other airlines first. The last straw was getting stuck in Baltimore. I get off a planeful of people worried about missed connections and there is no gate agent to help. After finding I've missed my flight I went to a nearby gate with no passengers waiting and asked the agent for help. She was rude and unhelpful. Then when I went to baggage services to get my bag for my unwelcome overnight in BWI, that employee was rude. She was also not busy. It's not like I was there in the middle of a hurricane. Too tired and disgusted to get their names but I know what airline they work for. May as well give the other crummy airlines some of my money, it can't be worse than my recent Southwest experience.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4098,Delta Comfort Plus is a complete rip off,I paid an extra $400US to fly Delta Comfort Plus assuming it was premium economy. IT IS NOT. Ensure you check the details here. Delta do have a premium economy service but it's only available on some of their planes. Comfort Plus are the same seats as economy with a few inches extra legroom. I'd pay $100US more for that but not $400US - not sure how anyone would see this as value. A complete rip off.,Delta,trip_advisor,['NA']
4099,Great experience at great price,Great flight at a great price. No problem with the service and no delays. I would recommend Allegiant air to anybody,Allegiant,trip_advisor,['NA']
4100,There is ALWAYS an issue,"This airline is the worst airline in the business. Traveled for 3 months around the world and have flown all sorts of airlines. By far, Spirit is the worst of all of the potential options. We have HAD to use them as they are the only airlines that offers a flight at a specific time, but we will use vacation days to fly a different time from now on. You will no doubt experience at least one of the following with your Spirit flight: - Cancelled flight out of nowhere (days before, week before, with no option to book another) - this was from PIT to LAX - Delayed flights - Delayed Flights that get cancelled after you wait for the delay - Incorrect time changes - Overbooked flights - Incorrect / Delayed updates via communication on texts, app, or phone - Incorrect Terminal Information (App Says Terminal D, Gate A- Gate A is not at Terminal D, it is only at terminal A in PHL) - No communication or updates on delays once you are on the plane (even when sitting on the tarmac for 2+ hours) If you dont HAVE TO use this airline, I recommend spending any amount of money to not use them. Don't let their prices convince you to use them.",SpiritAir,trip_advisor,['Responsiveness']
4101,"muy amables, desde el counter hasta el vuelo","el equipo en el counter de Houston, el equipo en el contador de San salvador así como el equipo que nos asistió en ambos vuelos, fue muy amable, servicial y atento. Cabe mencionar que ambos vuelos fuero efectuados en aviones nuevos, cómodos y eficientes. Buen sistema de entretenimiento, toma-corriente y espaciosos",Avianca,trip_advisor,['Tangibles']
4102,Forced to pay for my bag twice??,"I paid for a bundle package and didn't realize I pre-payed for a checked bag and not carry on. I come to find out while I am boarding that I can't proceed with my carry-on. I realize on my ticket says ""Checked Bag: 1"" so I simply ask if my bag can be just be checked. The rep is very rude and short with me and asks that I stand to the side cause she did not have time to check my bag. The rest of the plane boards and now I am the last person waiting to board this flight. I again ask to have my bag checked, but the rep clearly lies to my face and tells me the bag ramp is now closed so checking my bag is not an option. I don't know how it closed seconds within the last person boarding the plane, but now I am being repeatedly told that I can either pay for my bag or not board my plane. I had to pay $99 for a bag I have already paid for?? I filed a complaint with Spirit but they of course responded with a generic reply that bag fees are non-refundable. There must be something else I can do? I was clearly coerced into paying this unnecessary fee so that this rep could collect a commission off of my bag fee and I refuse to let Spirit get away with this. What else can I do? I just submitted a complaint to the FAA as well.",Spirit,reddit,"['Responsiveness', 'Assurance']"
4103,"its horrible airline, horrible customer service",they have terrible customer service and attitude from the phone call. if frontier managers see this review you need see how they acts on the phone. useless customer service. and terrible. just terrible.,FrontierAirlines,trip_advisor,['Responsiveness']
4104,Experiencia paupérrima ,"Desde el counter, el personal no sabe ni lo que tiene que hacer, viajaba en ejecutiva con valijas peso permitido 32 kilos, figura en el check in y tuve que discutir para que no me cobren, después en Colombia me abrieron las valijas y me pegaron una etiqueta donde me habían sacado artículos, los mismos que había declarado en el counter en Miami, me sacaron las baterías de litio de 2 instrumentos. En el tramo de Miami a bogotá tuvimos que pagar por las gaseosas qué consumimos y en el tramo bogotá buenos aires la atención en ejecutiva es paupérrima, la verdad probé porqué resultaba más económica que aerolíneas argentinas pero como dice el refrán, lo barato sale caro, nunca más repito.",Avianca,trip_advisor,['NA']
4105,Good and Bad,"OK was a budget flight, but I expected a bit more. Food was pretty awful, Drinks were welcome! I had to pay for luggage, which I knew about, but previously managed to get for free on West Jet. Stewardess on return flight was helpful as we had a 5 month old baby and reserved us a block of 3 seats as the overnight flight wasn't full, so the baby could sleep over two seats. At the end of the flight many passengers remarked they hadn't realised there was a baby on board!! Pilot was excellent, we didn't realise we had landed",AirCanada,trip_advisor,['Responsiveness']
4106,"Frontier rebooked flight without approval, then refused to cancel or change flight","Frontier rebooked flight without approval, then refused to cancel or change flight unless we pain $110 per ticket (our flights were $129 to start). I will never fly frontier again.",FrontierAirlines,trip_advisor,['Responsiveness']
4107,Professional Staff,Professional on-board staff always make me feel at home. Always asking me if they can do anything for me.,Delta,trip_advisor,['Assurance']
4108,Dubai couples September 2019 trip,"The whole ""Emirates"" check in and flight was superb, no queue at London Gatwick outbound or Dubai inbound, smooth check in with great service from hosts on flight and smooth flight both to and from Dubai.",Emirates,trip_advisor,['Responsiveness']
4109,Inequitable Seating,"It seems that different customers are offered different seats. I was trying to book a flight for myself and my husband. I am a platinum member and he is not, so I ended up getting upgraded and he did not. I then went to try to downgrade myself so that he and I could sit next to each other. I logged in under his name and saw middle seats available in the main cabin. But when I logged in under my name I saw lots of other seats available. Seems quite deceptive to me. That said, I do really like Delta otherwise.",Delta,trip_advisor,['Assurance']
4110,Mal servicio,HORRIBLE. Estamos hace más de una hora adentro del avión en EZE sin saber aún que es lo que pasa con el vuelo 964. El vuelo tendría que haber partido a las 6:00 y siendo las 7:30 aún no tienen una respuesta para darnos.,Avianca,trip_advisor,['Responsiveness']
4111,OK but not as good as they should be,Frankly air canada is lacking in service...have no idea why they are #1 in North America they should learn from other airlines their staff are old frumpy and just bad tempered they are not worth flying but no other choice,AirCanada,trip_advisor,['NA']
4112,Xtra charges,"I used to travel with my pet and personal item. Paying pet fee, they let you travel with personal item for free. Now even if you pay the pet fee they will still charge you for the personal item because you cant accommodate both under your seat. 275$ for one way. And no refund for the way back of 75$. Unless you decide to pay the extra fees. Not an option. Not worth it even for an emergency flyi home.",FrontierAirlines,trip_advisor,['Responsiveness']
4113,Air Canada - new carry bag harassment and fees ,"What a joke. Air Canada has suddenly decreased the size of a carry on to little more than a decent sized brief case, and was charging everyone for what has always been acceptable sized carry on. My wife and I both were nailed with bag fees for bags that all airlines have accepted for years. Terrible. Such a money grab and crappy service. Move over Frontier, there’s new competition from Air Canada for bottom of the barrel bag fees, harassment and gouging customers for every dime!",AirCanada,trip_advisor,['Responsiveness']
4114,The worst customer service,"My flight was canceled due 2 the pandemic back in March 2020 which I clearly understand. United forced me 2 take a flight credit at that time and refused 2 give me a refund. My credit will end February 2021 so witb the pandemic still going strong I decided to call United on 12/2/20 talked with a representative letting him know I was not going anywhere by the time my credit would expire, so the rep says do you want a refund, I was shocked since they did not want to give me one back in March 2020. So I said yes the representative said ok it will go back on card ending in 7477 in about 7 days. So in 9 business days I called back because I have not received my refund, now the lady said it will take 14 business days not 7 so look by the 22nd of December. So as of the 24th of December NOTHING so I called back only 2 be told by another person they show no request of me asking for a refund I am 😡😡😡😡😡😡 so now this is the 3rd representative who sounds like they are not from the USA giving me a run around, so I demand a supervisor. When the Supervisor got on the line sounds like an American he tells me does not show request from 12/2, so I ask him your calls are recorded right he tells me not all of them, GO FIGURE! so now I have 2 wait another 14 business days for there screw up. Bottom line I'm filing complaints, I have records of who I spoke with and recordings. United customer service is the WORST",United,trip_advisor,"['Responsiveness', 'Assurance']"
4115,Reasonably good service staff very courteous and helpful,"I enjoyed flying on the Dreamliner especially after being upgraded to economy plus, which enabled me to enjoy considerable more legroom making it a pleasant flight.",United,trip_advisor,['Tangibles']
4116,Unfair charge for free Personal Item,"Frontier charged me $99 because they decided my personal item was a carryon. No one spoke to me at the gate, no one asked me to put my item in the sizer. The charge just appeared on my credit card. I've been in touch with customer service all the way to the executive level. They refuse to refund the money. They claimed my personal item didn't fit fully in the sizer....but they never asked me to put it in the sizer. I will not fly Frontier again...it's a matter of principle.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4117,Don’t understand the hype over Emirates,"Travelled economy Birmingham to Dubai on an A380, then to HCMC on a B777-300. Return from Bangkok via Dubai. Outward we paid for a two seater row. Overall, experience no better than any other long haul airline and indeed not so good compared to others. The entertainment system is huge but you practically only use a small part as overall it caters for so many categories that are unlikely to be of interest. Choice on other airlines of the movies you’d likely to want to watch is better. It seemed a struggle to get drinks outside of normal service and you don’t get say a can of Coke, you get it poured from a large bottle into a small plastic glass. I must have requested a drink 4/5 times before I actually managed to get one on the HCMC flight. The breakfast meal on the BKK to Dubhai flight was the worse ever experienced and totally inedible. It was fairly chaotic boarding at Dubai on the return to Birmingham. The two adjacent seats were much better and being able to watch takeoff/ landing on your screen was good, but overall I expected better .",Emirates,trip_advisor,['Responsiveness']
4118,Very Disappointing,"In September 2020 I had a flight booked to Switzerland for the price of $536.00 Swiss francs. I had to cancel due to the covid pandemic. Air Canada told me I would be refunded all my money back. Thats when the issues started. They tried to pay back the full amount money into an old old credit card does not exist anymore. I called and explained that the card no longer exists and they told me I had to call the card company, which I did. The card company, of course told me Air Canada had to change it on their end. When I called Air Canada back they informed me that they would pay me ONLY $26. Swiss francs TOTAL now on my new account!! Now I have to end up to get a voucher. The voucher is the only way I can end up getting the full amount of my purchased ticket. Why would they first offer to give the full amount on the wrong card then take it back? Why not just giving me my money instead of a travel voucher? Air Canada is making me take a voucher or keeping all my money so what choice do I really have? They aren't paying out the money what they own to their clients. It seems to me wrong. Its my money so i should be allowed to get my money back. It will be the last time i booked with Air Canada. Their behaviour is criminal and not fair to their customers, they robber their customers during a pandemic which is lower then low. Disgusting customer service. Disappointing to say the lease",AirCanada,trip_advisor,['Responsiveness']
4119,Traveling to Aruba,"Awesome travel......flight attendants are great flight very good.....never disappointed, flights arrive early....more time for for vacation.......",JetBlue,trip_advisor,['NA']
4120,Traveling Alone,I was dubious at first but after taking my round trip - it was the easiest flight experience I have had in a long time!,Allegiant,trip_advisor,['Responsiveness']
4121,Easy SEA Flight To Las Vegas,"Flew from SJC to LAS for the weekend. Flight out of SJC was at the last terminal, so a bit out of the way. flight was delayed coming in, but We left close to on time.",SouthWest,trip_advisor,['NA']
4122,Stay away,These planes are never on time always delayed...what's the point of booking an early flight just to stay around in the airport all day...what a horrible business and should seriously shut down,SpiritAir,trip_advisor,['Reliability']
4123,Airline ridiculous ,"All I can say is the experience was so negative!!! The flight crew were rude!!! The bathroom🤢👎🏼🤢 so 🤮 gross! 4 hour flight and we had to pay for snacks and beverage service!!!! Seriously!!!! I spent enough for the airfare I think they could have given complimentary drinks and snacks. The did when I flew with them 8 years ago. Was not prepared for that little surprise on the way to my destination. Also 8 years ago there was a free in flight movie. Not this time, that airline has gone downhill!! Next time I will not choose frontier now would I recommend anyone else to especially for the price!!!",FrontierAirlines,trip_advisor,['Responsiveness']
4124,Not the best experience,"Not a very great experience compared to jetblue or even southwest or delta. the flight attendants seemed rushed and rude, ran out of many snacks/drinks by the time they reached our seat. they had screens at each seat on one leg of our journey after a connection but none were on, whats the point of that?!",United,trip_advisor,"['Responsiveness', 'Assurance']"
4125,Gets you there,"I like flying with Southwest Airlines. It’s easy to book a flight and I like the Early Bird Boarding. Their prices are fairly reasonable and Southwest runs great specials sometimes. Two bags checked is very nice, too! I feel like leg room is sacrificed, but those deals help me deal with the leg room situation. I do feel the planes certainly do need to be cleaned a bit more between flights, but then that might put the flight schedule in jeopardy! Sometimes the flight attendants are friendly and sometimes they are not. They don’t dress as professionally as some other airlines, but if I can get a cheaper flight, I’m good with it. All in all Southwest is the airline I use the most because of their prices.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
4126,Cancelled flight and price gouged for alternative one.,"I had booked a round trip flight on United Airlines from Staunton, VA to Chicago, IL. The return trip was cancelled and United said they could book an alternative flight two days out. All seats for other United flights flying to other parts of VA that night were supposedly full. When I looked online I did find a first class seat to Richmond that same night but for $996.00. I thought I wouldn't have a problem getting reimbursed since I stayed with United. To my dismay, United only reimbursed me $98.00 and gave me a $200 voucher to use within the year. I appreciated their efforts but I was still $698 short! United's price gouging for a cancelled flight shows a lack of concern for customer service and their willingness to take financial advantage of their customers desire to return home in a timely fashion. I am very disappointed in United and will look for other airlines to meet my flying needs.",United,trip_advisor,"['Responsiveness', 'Empathy']"
4127,DO NOT FLY FRONTIER,"DO NOT FLY FRONTIER! Absolutely the worse experience traveling in my entire life. Return flight from Orlando to Rochester on a Sunday cancelled due to the pilot timing out. Waited in line to rebook for 3 hours. While waiting my husband back at home booked us a frontier flight for early Tuesday morning to Buffalo as a backup flight. For 3 the flight he booked cost us 378.94. When I got to the front of the line, the woman working the desk said I had to cancel that flight in order for her to rebook us from the cancelled flight. She walked me through how to do that on my phone. She then rebooked us for the same flight to buffalo except it was for the original price I paid of 863.88. I asked for the refund of the difference and they would not give it to me. They overcharged every single passenger that rebooked at the counter. I spoke with a manager named Ed who was practically yelling at me while waving his finger in my face when I was speaking loudly about the overcharge. Now I call the 800 number they gave me and cannot get through to talk to anyone. Today, I get to the airport to check in for the Tuesday flight and they say my bag is 3 pounds over so I have to pay an additional $50 to check my bag. I didn't add anything to the bag and am even wearing the same clothes/shoes as the day of the cancelled flight when the bag was fine. The manager came over and didn't care other than to have me pay or remove items from my bag. Frontier airlines is a rip off and I am filing a complaint with the BBB over the overcharge of the tickets. I had to pay for hotel and food for 2 extra nights and they could only give me $150 hotel voucher which I didn't receive and a $50 per passenger voucher for frontier when we book again. They literally did nothing for a cancelled flight in which they should if known that their pilot was going to time out. Terrible and a rip off!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4128,Bien pero con un reto,"Un buen servicio abordo, aviones en extraordinario estado y limpieza. Pero tienen un reto: ser más pro activos en el servicio. Ej: llamar a los pasajeros por su nombre, ofrecer por su propia iniciativa las bebidas y no esperar a que sean solicitadas.",Avianca,trip_advisor,['Responsiveness']
4129,Good as Expected,We usually fly Jet Blue. Our favorite airline. Lots of legroom & great staff & customer service. Snacks & tv also.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
4130,Not so friendly skies,"Our flight was delayed by two hours--not a good way to fly home from our vacation. We had upgraded to Premium Economy for more legroom for my 6'2"" husband, and chose the seats by the exit window. There is no overhead bin, and no underseat storage. On the way over to Maui they gave us priority boarding so we were able to stow a carry-on bag in an overhead bin across from us. On this flight they boarded us last, despite the upgrade, so there was no room to store our carry-ons. The seats are across from the bathroom, so people were constantly coming and going, and often leaving the bathroom door open, and several people congregated outside the bathroom door with crying babies, and a pair let their twin two-year olds run up and down the aisle yelling. I like children, but this was not a nursery school, and letting them run around yelling is not safe for them or others. The flight attendants all gathered at the back of the plane to have their meal together after serving one round of soft drinks, so were not around to take these parents to task. However, when one flight attendant finally did come up to pick up trash she told the Dad that he couldn't be sitting in the fold-up flight attendants' seats, which is where he had parked himself to let his kids roam at will. Not a fun flight.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
4131,Good LATAM airline average expierence,NO way in Economy class to get a seat assigned with out status in Economy. As it was a long flight to San Paulo I paid to upgrade so i wouldnt be stuck in a middle seat. Other world airlines have this policy and its silly. Food wasnt good based on airline standards even. Service was good up front as you would expect.,Avianca,trip_advisor,['Responsiveness']
4132,Layed Back,"The flight to Tampa and back to Pittsburgh was smooth and comfortable. I was thrown off by not having assigned seating at first but I didn't mind it as long as you check in online before hand (24 hours before). If not, you will be sitting in a middle seat. Flight attendants were great.",SouthWest,trip_advisor,['Responsiveness']
4133,Bait and switch tactics,"First, they were the only flight that was straight through. The flight was pretty empty all the way to boarding, but would not sit my fiance and I together unless we paid more money(on top of the high priced tickets already) unless you asked that morning of your flight. You have to Pay for check-in baggage but it has to be under 40 lbs(10lbs less than everyone else) or it is more expensive. Carry on bags are even more expensive than check in baggage, which is rediculous. They never tell you until you are on the flight that there is no complimentary anything, so be ready to fork over about $20 easy for a water and snacks that is worth about $3--$4 at a high end store. The biggest joke is that they try and sell you their credit cards instead of going over what you need to know for customs. While the seats had decent legroom, they did not recline, there was a little piece of plastic that was smaller than my smartphone that they called a tray and the seats were very cheap and uncomfortable. I have never seen pilots use the bathroom so much on a trip andwhen they are using them, the stewardesses stop talking to each other long enough to tell you to stay in your seat until the pilots are done using the bathrooms. Also, if I didn't mention it before...the Stewards and Stewardesses were laughing and joking the entire trip both ways and kind of ignoring the passengers. It is bad enough that we have regressed from the good ole days of flying, but I would rather use a bigger company and deal with a layover next time than use frontier and get swindled out of every dime because of having to pay for bags, carry-ons, assistance in the airport, snacks and WATER and their stupid credit card that they not only try and sell you online, but then again, on the flight.",FrontierAirlines,trip_advisor,['Responsiveness']
4134,Mr,"Poor communication. Delayed flight and held us waiting. Have never flown frontier and left on time!!! Still haven’t boarded, delayed 1 hour so far.",FrontierAirlines,trip_advisor,['Responsiveness']
4135,Trip of a lifetime,"The flight attendants were excellent as was the food and drinks. The brought hot towels for our face and hands. We were offered hot drinks and snacks then a hot full breakfast.The flight was very good and embard and debark was fine. The seats were very comfortable, free headphones, usb ports and our own personal screens.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4136,Another excellent fligh on my preferred airline. Highly recommended.,"Flew premium economy on this leg of my journey. Very well looked after from boarding, in flight service, entertainment etc. by a friendly, attentive and helpful cabin crew. Highly recommended.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4137,"Professional and Friendly, as always",Southwest Airlines is always very professional and friendly. I find their flights not overbooked and generally comfortable. Never any problems with boarding passes or check-in. Very enjoyable. This was a 5 hour flight.,SouthWest,trip_advisor,['NA']
4138,Delta Airlines Review ,"Coming home - The flight was canceled 4 times. They only gave a $15 meal voucher knowing meals are $20+ at the airports. When I got to my connection there wasn't one and no one at Delta Minneapolis knew at all what to tell me. They were all rude acting like once we're off the plane they could careless. I stood in line hoping the next crew would have info but she sent me to 2 separate info booths that were closed instead of her making a simple phone call to find out where connecting passengers should go. Finally after walking 17 gates away from A1 - C13-C14 no one there. Then I walked to C1 no one there. I called on the info line that person told me to call the 800 Delta phone whom I've been holding for, 20mins already. Delta you need to do better. I will likely never fly Delta again based on the overall experience.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4139,Scammers,"I booked a flight for three people this past Friday. Sunday night I get an email confirming cancellation and that I would be given a $68 credit on a $466 flight. I called to inquire on why and these jerks told me I canceled the reservation online. This is a total lie. I did no such thing. No one other than me had the confirmation number. Then to top it off, another parent on the same flight in our group had the SAME issue. This can’t be a coincidence. smh. So, they are just out here taking peoples money?? I would never fly with these jerks even if the flight was free. They can keep their $68. I already filed a complaint with DOT. Something needs to be done about this. This can’t be legal.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
4140,Airlines,"Fees were somewhat reasonable but then you had your typical bag fee however for both carry on and checked bag. Payed the 70 instead of 30-40 so I could choose my seasons since this airline is clearly NOT honoring social distancing on its planes as we had a middle passenger not within our group. JUST NOT Acceptable during this time. Planes seemed rickety and our first leg had one of the bathrooms out in the front where we were sitting, only back of plane operational. No WiFi at all. Flight was delayed by an hour.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4141,Okay,"I appreciate being able to fly into smaller airports. My family lives closer to Fargo than Minneapolis so flying into Fargo is so much better. Like all planes today, they are crowded and cramped. Overall, it was a good flight. They do have a lot of extra charges, but you can pick and choose.",Allegiant,trip_advisor,['Tangibles']
4142,Upgrade ha ha,"I find it hilarious that as a high level United flier the promises of upgrades are pretty much made to nearly half the passengers on a given flight. I was fine with no upgrade, but less than 24 hours prior to our flight they separated my daughter and I so we were not sitting together. They claimed that there was a change in aircraft which was untrue. To make things worse they gave my daughters seat and the empty seat between us to another mother/daughter. Don't say you get upgrades when you don't and never separate passengers who have paid fulll fare for their seats unless there is a really good reason that involves the safety and welfare of all passengers.",United,trip_advisor,"['Reliability', 'Responsiveness']"
4143,Sucks,This company sucks so much!!! Like literally how are they in business?? This is 100% a bs company and ya that’s my rant.,FrontierAirlines,trip_advisor,['NA']
4144,Wonderful Service,"My flight was long, but they took very good care of me. Anything i needed to make me comfortable was afforded me. I will lways fly this airlines if its available on my trips.",Emirates,trip_advisor,['Assurance']
4145,Can a 13 year old fly with their 17 year old sibling?,"Trying to book a direct flight on frontier for two teens ages 13 and 17. I know that the airline doesn’t allow unaccompanied minors but they also say over 15 is considered an adult. So will the 13 year old be able to fly with the 17 year old? They have both flown on their own before so I’m not worried about their capabilities, just whether or not they will be allowed on the plane. Thanks!",FrontierAirlines,reddit,['NA']
4146,Extremely Pleasant,"Departed Dulles on time headed to Tel Aviv and had an extremely pleasant experience from start to finish.My seat was the last one in business,tucked in the corner,cozy and private.As I was settling in a flight attendant approached and inquired as to my beverage choice? I asked for a mimosa and it was perfectly prepared,prompting me to go another!I watched one good movie and enjoyed a delicious dinner before having my bed made including a mattress pad and a real pillow,wow. I actually slept well and awoke to chilled tomato juice and yes I had another in addition to wonderful fresh coffee and a decent breakfast. This was honestly one of the most enjoyable overnight international flights in memory.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4147,Worst. Flight. Ever.,"My boyfriend took this flight since it offered a cheaper deal than most flights which is what a lot of people choose this flight for. But the truth is they are huge scammers. I don’t know how they’re still allowed to be an airline at this point. First, his flight was delayed for a day with no accommodation of hotel stay since they said they would not be able to reimburse due to weather conditions. Scam #1. Second, once he gets to security they decide to clean the area so the line backs up to the end of the airport. Like why is that an appropriate time to clean? Not sure. Third, he gets to the gate and they charge $100 just cus the bag doesn’t fit. A $100 tho? Like I thought y’all were a fair priced flight. Fourth, the whole time in the flight it was shaking and to top it all of water is not free. Moral of the story. Do not ever take this airline unless you wanna be cheated out of your money more or don’t care about your safety. They do not care one bit about people. There were so many people complaining and even when my boyfriend was saying what he went thru for a whole day, a spirit employee actually said “tough luck”. Like where is your humanity, girl?",SpiritAir,trip_advisor,['Responsiveness']
4148,"They got the “F” right, but the rest of the name wrong","Not everyone I encountered at Frontier was rude, mean, abusive, but the large percentage of them excelled. I prepaid for a checked bag. I was harassed at the gate and told I did not. After ignoring me and speaking in a language I don’t speak, they agreed to let me board-but they first had to refund my checked bag (the one I was told I didn’t pay for), and pay a fee three times the amount. My item was well within the under 40 lbs, and 62 liner inch limitations. In fact, it still had a Frontier tag on it from my first flight, just two days prior. When I reached home I told the NY gate agent who called me a liar. I was so mad, but kept my mouth shut and looked at the floor. She quipped “see! you can’t even look at me”. Called the complaint #. Not surprised it’s out of order. Frontier has so many rules to follow, but no way of asking questions (it’s now an an up charge to speak with a gate agent). I spent 3 hours online trying to get answers before the flight. Seemed to have it all down, because the trip out on Friday went fine. By the return flight on Sunday (40 hours later) the rules must have changed",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4149,CHARGE FOR CARRY ON,"They charge for CARRY ON BAGS!! Absolutely rediculous. Yes they are typically cheaper then other airlines and even with this rediculous carry on charge it is still cheaper. However, had I not checked in online I wouldn't have seen the carry on charge and would have had to pay $100.00 at the gate. ABSOLUTELY REDICULOUS. I'll never fly this cheap airline again and will NEVER recommend it until carry on fees go away.",FrontierAirlines,trip_advisor,['Tangibles']
4150,Like a Swiss watch,"Easy, relaxing and a connection in ORD that was not taxing. Service on board was attentive, but the traffic to the bathroom did become annoying, even after the request made to use the lab in a specific cabin. Easiest travel route for location and destination",United,trip_advisor,['Responsiveness']
4151,Disappointing Experience with Emirates – Room for Improvement,"I recently traveled with Emirates from Dallas to Dubai on flight EK222 and the experience was far from the world-class service I anticipated. As a frequent flyer, I understand the unpredictability of air travel, but certain aspects of this journey require attention. Firstly, the presence of crying children can be an inevitable part of flying, but when seated next to two infants for an extended flight, the disturbance is considerable. While I recognize the limitations of the cabin crew's influence over children's behavior, the lack of intervention or alternative solutions was disappointing. Moreover, an incident involving hot coffee being accidentally spilled on me was met with a mere apology, with no first aid or proper assistance offered. I was surprised to learn that such an incident wasn't even reported by the cabin crew, as per the airline's response. The response from Emirates' Customer Affairs was equally disheartening. An automated-sounding reply with no acknowledgement of the coffee incident nor any offer of compensation does not align with the high standards that Emirates purports to uphold. My return journey compounded my dissatisfaction, with multiple wheelchair-bound passengers, including my mother, being placed in an over-capacity compartment. The attached photo attests to this unsafe practice. This experience has unfortunately left me dreading future flights with Emirates. The service did not match the premium we paid for our tickets, and the response to our complaints has been lackluster. I am hopeful for improvement and will reconsider my stance based on my future experiences with Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4152,Air Canada is a Joke,"Air Canada is a joke, they were completely awful to us, first we were put on standby for our flight we had booked months ago. This is an unethical practice to overbook a flight, if I’m buying a seat they should not be allowed to sell it off to someone else for more money! Than they continued to delay our flight which was suppose to leave Toronto at 8:30am till 5pm stating they were bringing in another plane due to maintenance. They didn’t offer us anything as we waited 12 hrs at the airport for our delayed flight. No plane ever came and they cancelled our flight. We went to get out bags as their new flight they booked for us wasn’t until the following day at 7pm and by than we would have missed all our reservations, they told us to F off at baggage and that it we weren’t getting our bags as they are going to Calgary but we weren’t. The front desk people were awful with no help to rebook anything, nobody wants to help. We had to call their customer service to even try and get a different flight, they finally were able to get us on flight to Vancouver and than to Calgary but we didn’t get in till 3am when originally we were suppose to be there for 11am. I understand things go wrong but the way they treat passengers is awful! I would never fly with air Canada again!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4153,They made things right,"On June 21 I wrote a review indicating how unhappy I was when my son's flight was cancelled, and they required double the number of points to book another flight. The airline has made my son and his family whole. It is only fair that I write a new review with the additional information.",SouthWest,trip_advisor,['Responsiveness']
4154,on time friendly and nor full,Leaves early and gets you to the islands early. You have the whole afternoon. The crew was friendly and helpful. It's a direct flight.,JetBlue,trip_advisor,['Responsiveness']
4155,Think before you book in Emirates,"I bought return tickets for five people from LHR to Ahmedabad six months before travelling. A month later suddenly they changed the return date (one day later from Sunday to Monday with 23 hours stopover in Dubai). Fortunately I checked the ticket and found out that they changed my flight to one day later with 23 hours of stopover in Dubai. Hence I called them and after long arguments for about an hour, they changed my destination from LHR to LGW. Now the real drama starts. I already reserved the seats in LHR flight. When they changed to LGW, they made all the complementary seats into payable seats in LGW flight. When I called them again, their service desk were very rude and refused to give me the same seats that I reserved in flight to LHR. They were asking me to pay for reserving five seats that I am not supposed to. They know that July season is peak time to make money whatever way they can. They turned all the complimentary seats into payable seats with GBP 18 per seat that might change as you go close to the travel date. Therefore, heads -up for the people booking in Emirates and be prepare to expect the unexpected though it can be anything. Their service is getting worst and customer dealing is terrible.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4156,Get off your full volume FaceTime call!,"Sitting on the tarmac at DEN waiting to go to ORD and this dude behind me is on either a video or phone call using full blast speakerphone. The person on the other end must be standing in an echo chamber. Add to that, this flight is PACKED and it has to be 85F in here. Rant over. Thanks for listening. EDIT: spelling Edit: to all you that are touched off that I didn’t say something. I’m so sorry I offended your amazingness. I didn’t say anything because 1. We were still on the ground and I figured it would stop 2. He wasn’t speaking English. Not saying he doesn’t know it. 3. The seats were so tight and plane so full I could barely get my sweatshirt off let alone turn around and talk to the dude. 4. I didn’t want anything to escalate and get myself kicked off. I just want to get home. 5. I eventually managed to turn enough to glare at his forehead. He was short and I couldn’t get around further. Bad neck from an accident. 6. Thought I’d find kindred spirits that would enjoy a rant. Plenty of others do it here without comment. Have a nice day!",UnitedAir,reddit,['NA']
4157,Worst customer service experience,You get what you pay for. Stay away from this airline. It takes hours to get to talk to n actual person and they cannot find solutions for your problems.,FrontierAirlines,trip_advisor,['Responsiveness']
4158,Early Bird Fee,"I really have a couple of axes to grind with SWA. First the forward lav was nasty. The trash bin was overflowing and on our return flight it was even worse. The seat on the toilet would not stay up while we males were urinating. This may seem nasty to some people but I can only say you should have been there. No wonder so much paper was generated. Probably from attempts to clean the seat. I know SWA does fast turns but take enough time to clean it please. Second complaint is against there misleading ads. Yes they don't charge for bags. I don't pay for them on AA either because I do the credit card deal. Here is your hidden fee. My complaint is against the ""Early Bird"" fee. This is something you have to pay in order to be among the first 60 to board and the farther you are down the list the less it is worth. If you want to be assured that you will sit with your traveling companion or sit near the front of the bus or be assured of bin space then you have to pay an extra $25 per person per leg. Note that some people manipulate this by having one person pay the fee and then save a seat for their companion. We were 29 and 30 outbound and 30 and 31 return. When we were boarding the plane we were told by some people that they were saving a seat. Gimmick your fees and people will work to get around them. I made a reference to the ""Bus"" earlier. I have not been on SWA for some time. We did it this time because their Saturday morning run from DAL to Fort Lauderdale supports cruise departures and AA does not have a similar flight. SWA is really like riding Greyhound including lining up to get onboard. Just remember to add $25 to every quoted fare. The Flight Attendants are still nice at least.",SouthWest,trip_advisor,['Tangibles']
4159,Uncomfortable Seats,"I enjoy flying Jetblue because of their prices and their service. We went from Long Beach, CA to Boston MA, and then on to Richmond, VA. On the LB to Boston flight flight the seats were not very comfortable. My wife and I both thought our seats were hard and compressed with the front of the seat pressing up into the back of our thighs. Fortunately, on the flight to Richmond, and on both legs of the flight back to Long Beach, the seats were much more comfortable! On the longer legs of the flight from Long Beach and returning to Long Beach we did opt for the seats with extra legroom. The free wifi and free entertainment did allow us to be distracted enough that we could enjoy most of the flights. The service on each leg was very good and the abundance of free snacks and free drinks also made for a more pleasant flight!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
4160,Great flight,Wonderful experience. I feel as if the plane is cleaner having the plastic backs exposed on the seats instead of covered in fabric.,SpiritAir,trip_advisor,['Tangibles']
4161,"Atlanta, Delta employees Redcoat Lisa, Shrion and cc","I would like to thank 3 Delta employees from the Atlanta airport, (red coat) Lisa, CC and Shrion. I called with a question and Ronnie W., another Delta employee that told me I would never make my connecting flight and I would have to pay $798 to change my flight from the 7 o’clock flight to the 6 o’clock flight. After negotiating into Tucson down to $300 we rebooked on the new flight after getting into Atlanta I realized Ronnie ( Monty Hall) had lied to me regarding to where my flight was coming into and leaving for Tucson. I would’ve had plenty of time to make my flight. I talk to these three ladies and they all said what Ronnie did was wrong. Shrion called over Lisa (red coat) and I explained the situation and she was able to fix everything and even move me up to the comfort zone as an apology. Lisa went above and beyond to make my trip enjoyable. After calling reservations back, they also reversed charges of the $300..also a $250 travel voucher from Lisa.",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4162,Flight to Atlanta,Delta Airlines has improved their service and hospitality greatly from prior years. This could not have been a better flight. We were on time and our luggage arrived promptly.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
4163,Terrible experience-will not fly Spirit in the future!,"The staff was very unprofessional, they hassled my handicapped friend. They insisted she move to a window seat and she tried to tell them her handicap left her with limited mobility. No sensibility at all, they need to listen more and talk less. We will not use this airline for any future flights.",SpiritAir,trip_advisor,['Empathy']
4164,Another terrible trip,"This trip was the 8th trip in a row with Air Canada where they could not get me across the country and back on the days that I payed to go on. I have had to spend 10 vacation days on those 8 trips, and purchase my own hotel room on 4 occasions. In economy the onboard service is as basic as it gets, and every little thing is extra, and for many routes in Canada even if you purchase business class you are likely in economy for at least one leg. In executive the service is usually decent, but usually very rude. The executive meals are more like hospital food than anything else. They tend to smell mice though. When you line up for customer service at Pearson expect it to take 15 minutes per person in front of you. When they have you on the phone it is not uncommon to wait 18 to 20 minutes then have them drop the call when they aren't sure what to do. None of their agents have any agency. They might as well not even be there. They are completely useless. There could be a group of 30 people all in the exact same situation b/c of one of their many screw ups, and the are so incompetent that they can't go and ask permission to do X for all 30, instead they'll call wherever they call 30 times, and ask who only knows how many different middle managers the same question and explain the whole thing again... (I'm not going to make you wait, you can see how it goes...) Essentially this is an airline to avoid at all costs. They fly some planes that still don't have tvs, so in business class they give you an iPad with a glitchy app on it, and in economy you have a few minutes while all the stress of flying is ramping up and there are several people shouting about what zone is going where, and which people need to come to the counter, to download their on-board entertainment app. Good luck... Airport Wi-Fi with sudden surges of people in the app/play store grabbing their glitchfest of an app, balancing their personal documents, trying to pay attention to zones.... great idea. so customer focused. Oh and they're another that makes you pay for bags at the airport, so they end up with way too much stuff in the cabin, which they then have to have someone come and take some of it down below. And if not enough people come forward the lady yelling in the megaphone will confiscate your bag at random. Peachy. Also the flight attendants will usually mention how its the customer's (as in all of you) fault for the late takeoff b/c you really should check more bags.",AirCanada,trip_advisor,['Responsiveness']
4165,Had to fly without food as the 2 food options provided were pathetic,In November 15 th I flew on Emirates fifth freedom flight EK 210 from Newark to Dubai via Athens I had no food through out this entire duration of flight as the only 2 on flight food options provided were absolutely pathetic and loaded with sugary and carb sides like cookies pudding and white bread. Also when I tried to report this incident on the emiratesCommunication App on ICE it did not respond even after the inflight crew restarted the app thrice. The survey questionnaire screen was displayed for a few seconds with lots of disruptions in the form of pilot announcements upon landing preventing passengers from complete the survey.,Emirates,trip_advisor,['NA']
4166,Worst Service,We paid for seat selection and the system did not allow me to select my seat. They did not let me select at the gate either and gave me a separate seat from my husband. They overbooked and to get a refund you need to wait over 2 hours on the phone.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4167,Painful experience,"Last minute cancellation. We received an automated message while en route to the airport yesterday, June 27th. We spoke with a ground crew in LAX but was offered no other plans or accomodations, no solid reason why the flight was cancelled. Checked what other flights are available but was told nothing is available for the next 3 days. Tried chatting on the website and calling their CS number, both mediums flagged us that the response time is at least 2 hours. Wow. Also was advised via their voice message system that there's a $25 fee if I want to continue staying on the phone. You cancel my flight and I'm reaching out for assistance and you're charging me? Again, wow. We ended up staying in the airport for at least 5 hours to try our luck and see if we can book a flight to NYC but was unsuccessful. This is our first time booking a JetBlue flight, which we booked in April 2023. We had to not only eat the cost of the accomodation in NYC because of their lack of good customer service, we ended up exhausting ourselves, note that we also had a minor in tow. Crew was trying to do their best but need empathy training. JetBlue needs a system, if you're a customer and you want something that is reliable, this is not the option for you. Go elsewhere.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
4168,Not international,"Avianca is claiming to be an international air carrier , how come, all and I’m saying all of their staff are unilingual people, none of them speak English and moreover they have a really bad attitude if you cannot speak spanish, after all I’m just a customer ,,,,,, and they are the company ,,,, I travel a lot with them and every time I fell like an ignorant English speaking person, when is this company will start to get it and hire bilingual staff !!!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4169,Excelente vuelo,Fue un excelente vuelo. De por si los aviones de Avianca son cómodos y tienen opciones de entretenimiento para que el Vuelo sea más placentero. Ofrecen un refrigerio y bebidas durante el viaje.,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4170,No sense of responsibility or accountability,"Worst airline ever. Any delays or cancellations are informed 4-5 hours before flight. We traveled with family with small kids, they cancelled the return flight last minute. When we called the customer care, they transferred it to supervisor Moses Frank who told us that they will re- book us to another flight the next day and also arrange for us to stay overnight. I told them that instead of that could they just book the American airlines ticket which was available same day . He said he will check with back office and call back in 30 to 45 mins. There was no call, we had to book a very pricey flight and when we called them back, they said they did not have a supervisor by that name but they could refund us the flight cost. But for any additional cost that we had to bear because of their poor planning, we have to talk to guest relations. We are never booking tickets in this flight. They are a bunch of dishonest and irresponsible people. They must be sued for their practices.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4171,on hold over an hour,"Several months after I purchased my ticket Air Canada cancelled my return flight and booked me on a flight the following day. As if it was not bad enough that I had to extend my rental car and Airbnb another day they also put me on a flight with a 13 hour layover in lieu of 3. I could not purchase another flight at the rate I had purchased this one as it was too close to the flight date. I called them to try to get an an earlier connecting flight although it added and extra layover and I have been on hold over an hour (estimated hold times were 20-40 minutes). Also, their business lounge in LAX is under construction and there was no lounge in the terminal where we had the layover. The food selection on the flight was horrible. Basically it has been a nightmare and no one seems to care.",AirCanada,trip_advisor,['Responsiveness']
4172,"On time, direct flights, competent crew","No fuss, closer to home, airport is easy, seats are good, price is excellent. Very happy with this airline.",Allegiant,trip_advisor,['Tangibles']
4173,Volar con Avianca,"Excelente servicio, tanto en el vuelo de ida como de vuelta. Cumplieron con los horarios programados. Destaco muy especialmente la atención recibida en el aeropuerto de Lima, donde se retraso el vuelo por casi tres horas. La empresa emitió vouchers alimenticios para los pasajeros, El personal, revisando la lista y detectando que faltaban pasajeros con destino a Buenos Aires, salieron a buscarlos anunciando que debían embarcar, ya que en el aeropuerto de Lima no anuncian los vuelos por altavoz. El vuelo salió completo y de hecho, espero hasta que embarcaran todos los pasajeros. Muy recomendable la aerolínea y excelente el accionar del personal.",Avianca,trip_advisor,['Responsiveness']
4174,"Buena Aerolínea, pero la cena hummmmm","Tomé en mi viaje 6 vuelos de Avianca, siempre cumplieron los horarios. La atención a bordo fue con esmero, pero no tengo dudas que esta como otras Aerolíneas no hacen cumplir el reglamento de equipajes de mano, dado que he visto algunos que impedían cerrar las puertas de los portaequipajes. La comida a bordo es un punto en contra, pésima!",Avianca,trip_advisor,['Tangibles']
4175,The worst experience ever,"I had a fright ticket to Montreal and then to LAX with Air Canada I went to check in 3hr before my fright but I didn’t have an “eTA” which I didn’t know what it was and nobody ever told me anything about it before my fright and check in counter people treated me like a CRIMINAL, and they didn’t give me a seat choice they just said it’s booked no choice, both of my fright I got middle seat. I wanted to cry so bad, They just made my vacation terrible.",AirCanada,trip_advisor,"['Assurance', 'Empathy']"
4176,NEVER AGAIN!!!,"This was the worst flight experience I've ever had in my life. The check-in was fine and pretty fast. The flight was 2 hours delayed for some technical reasons, and after sitting on the plane for 2 hours I was very concerned if the plane should even take off. When we finally took off the food was served around 12 am. I should explain that I'm not a picky person, and I don't expect the food on the plain to be really yummy, but what was serviced WAS NOT EDIBLE!!! It looked absolutely disgusting, smelled awful, no salad (or just veggies), no desert was served at all. The person who is in charge of this food part of the flight should be eating this every day. How can you serve this to people on over 8 hours international flight??? It's a total shame. Breakfast ""sandwich"" was the same awful, the rats in NYC wouldn't eat it. I hope that someone in charge would actually read this review and deeply inspect all the food on Delta flights.",Delta,trip_advisor,['Tangibles']
4177,Still no refund after four months,"I cannot express how horrible this airline is - do not use them. I purchased reimbursable tickets because I thought I might have to cancel the tickets. When indeed I did, I requested a refund in November - which was approved, but the company says it has not been able to refund me though I have given them multiple options. They say they cannot credit the credit card I used; say that multiple bank transfers have been unsuccessful (despite my confirming the info with the bank). Calling them is a joke - if you actually find a person to talk to, they just tell you you need to do everything online, which never works. They did not even respond to my credit card company who contacted them. I am still waiting for my $5000 refund four months after my request. Worst airline and customer service I have ever encountered.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4178,HORRIBLE,both ways flights get delayed and tickets get screwed up. they don’t notify you until about an hour before boarding. refuses to help fix and pay for their mistakes. DO NOT RECOMMEND. if i could rate it a zero i would.,Delta,trip_advisor,['Responsiveness']
4179,Smooth Flight,"We had a very smooth flight with United Airlines. I downloaded the App before boarding because I like watching movies during long flights. It wasn't a direct flight from Los Angeles to New York. We have layover at George Bush Airport in Houston. We had a little over an hour before our next flight, but I suggest if you have small little children, book a direct flight or at least 2 to 3 hours in between connecting flights so that you're not in a rush to get to one side of the airport to the other. Both connecting flights served mini pretzels and drinks. Planes were pretty new and doesn't smell like vomit. Coming back, our flight got delayed@LGA and almost missed our connecting flight at Chicago O'Hare. Most of the passengers that has connecting flight was running like crazy not knowing that the flight going to Los Angeles was also delayed!!! So yes, when the airline suggest to download the APP, download the damn thing. You can always delete it after. Having that information, saved us from sprinting from one gate to the other!!! Overall, we got a pretty good round trip fare. We also got a free carry on luggage, and one free personal bag which is pretty awesome!",United,trip_advisor,"['Tangibles', 'Reliability']"
4180,Worst customer service in the industry,I’ve been a loyal customer and have always flown JetBlue. This is NOT the jet blue that I’ve used in the past! I had a flight change with no updates call or email. I try to get someone on the line and it’s over 3hrs hold time. I finally get through and they just disconnect me. This has happen several times. I try going on the website they claim to be is easier but only to get nowhere as my confirmation does not work either. I will never JetBlue again they can keep my over 200k travel miles for someone willing to deal with this.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4181,Very Good,"It was my first time on premium economy. Very comfortable seats, good leg room, big tv screen. They welcomed us with juice and water and gave us a kit with socks, a tooth brush etc. It was very pleasant. The food was good too. The staff is very professional and welcoming. Even in the economy cabin, our previous experiences were very good except for the food! Thumbs up 👍🏼👍🏼",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
4182,Unreliable customer service ,"Do not rely on what customer service reps tell you - Southwest does not back it up. I was told by Southwest customer service that I could extend my flight credits/voucher ($400) but when I tried to do so, they refused, and because I relied on what their customer service told me, I lost my credits. Now it is their policy that these credits do expire, so this should be an easy fix.",SouthWest,trip_advisor,['Responsiveness']
4183,"Worst flight experience, avoid this airline","I really hate this airline. We were flying from Seattle to Calgary and had a two hour layover in Vancouver. Our initial flight from Seattle was delayed multiple times, then sat on the runway for an hour. The attendants told us multiple times ""it's not us, it's an air traffic control issue."" Fine, it's an air traffic control issue. We just wanted to make our flight. That obviously didn't happen, we sat on the runway AFTER we landed as well and when I was able to check my phone, was texted that we had been automatically rebooked for the following morning at 6am. At this point we were annoyed, we were upset, but the attendants assured us and everyone else that we'd be ""taken care of"", just go to the help desk. We were not taken care of. We were dismissed, and told that as they were not at fault, they would not compensate us for a hotel, travel expenses, or losses related to previous hotel and car bookings that we could not make. They basically told us, not our issue we don't care. We were forced to find a hotel last minute for $350 USD, and out about $200 for hotel/car we couldn't get refunded in Calgary. This is one of those absolutely terrible customer service experiences that stick with you and make you loyal to any other company other than Air Canada. Never again.",AirCanada,trip_advisor,['Responsiveness']
4184,Loved Emirates,"I loved the experience of flying with this airline, although it was a bit disappointing that they kindly asked me not to vlog inside the plane. However, the food was good, great music and movies selection. In the end, the 8hr flight was very pleasant.",Emirates,trip_advisor,['Tangibles']
4185,"Easy, stress free, WIFI not working","Southwest always seems to deliver an easy stress free flight. Boarding is simple and fast. Flights always on time. I did purchase the WIFI and wasn't able to use it for anything I wanted to (ESPN app, Netflix, online games)",SouthWest,trip_advisor,['Responsiveness']
4186,It was quite comfortable.,"Great flight! Price was nice, no delays, simple but good service. It was a good thing that I didn't choose another airline which made me feel really upset just a few days ago.",JetBlue,trip_advisor,['Responsiveness']
4187,Lost my luggage after they checked it without my permission,"The flight attendant took my carry on to find a place for it in the overhead bins and then checked it without telling me or asking my final destination. Upon arriving to Toronto, no one knew where my bag was. It was most likely sitting in Montreal where my layover was. The next day I called the lost baggage line several times and no one could confirm the location of my luggage. It was supposed to be on a flight to Toronto but they didn't know for sure if my bag made it. It wasn't until I filled out a complaint online listing the amount of items lost in the bag that they called me and were able to locate my bag. It then took A WEEK for them to get my bag on a FedEx truck and to me. They did not care at all that I was still traveling and was without all of my clothing. Air Canada was not sympathetic at all and they were not easy to deal with during this stressful time.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
4188,VERY RUDE Customer service,"customer service is very rude and very unofficial, a booked a ticked through air Canada website from Amman to Toronto, the first part of the flight from Amman to Frankfort operated by Lufthansa, after waiting for more than an hour on the line an agent answered and I asked him about the excess baggage he put me again on hold for 5 minutes and then he told me Lufthansa rules will apply and I have to contact Lufthansa and he was in harry like I am traveling with them for free and not paying money, I then contacted Lufthansa and they told me to contact air Canada because I booked the ticket through them and they are sure that air Canada rules apply for the excess baggage, and then after waiting another 45 mins to contact an agent in air Canada she told me that air Canada rues will apply which was completely the opposite from what the first agent told me and I was trying to ask her another question regarding how much I am gonna pay for the extra kgs, she cut my question and said I answered your question and I do not have any information to say and have a nice day, the duration of the call was less than one minute and she hanged up. what customer service, I regret dealing with these guys. MY ADVICE IS DO NOT TRAVEL WITH THEM.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4189,Total Disappointment,"My sister and I missed our second flight because Delta airlines was scheduled to leave at 7:30 (we were boarded up and on the tarmac) BUT......the pilot came on, at 7:30 and announced they could not leave unless on the hour. I informed the flight attendant that my sister and I needed to get off immediately, our seats were in row 37 and she did nothing to assist us. She could have announced that anyone having connecting flights they might be missing......could get off first. She did nothing! My sister and I had to run to our next gate where the pilot was holding the plane. We were connecting to PLS and we were meeting up with 8 family members to take my mom on her 80th Birthday weekend. It caused her enormous stress and us too. BUT the worst part was that my sister and I did not have luggage for 3 days! I will avoid ever flying Delta again. This was totally their fault.",Delta,trip_advisor,['Responsiveness']
4190,First flight with jetBlue and I'll definitely use them again,"The seats were cushy, the legroom was adequate and the options for drinks and snacks were superb. By far they are one of the best airlines for economy flying in my opinion and I have flown many domestic carriers. The free wi-fi was my favorite perk and of course the free DirectTV playing on the screen in front of each seat really made the flight that much more enjoyable.",JetBlue,trip_advisor,['Tangibles']
4191,Worst flying experience ever,"The absolute worst Flying experience of my life. Only with Emirates! By paying a little more for or tickets for our flight we expected the quality service which Emirates is famous for. Man where we wrong on that. Flight got cancelled twice to start with. Cabin crew was not as friendly as we normally encounter and service was absolutely scarce. We had more service, food and drinks on an 1 hour and 20 flight from Phnom-Penh to Bangkok by Bangkok Airways then on both six hour flight operated by Emirates. Next of we contacted customer service (which was hard to communicate with because of their bad English) when our flight got cancelled. Because of my disability I sometimes need some help standing up but Emirates decided to put us in different part of the plane. We got special seats and we’re promised that on the return flight we would be put on the same seats. We’re flying home tommorow and go figure... not only was the promise worth nothing we actually got seats in different part of the plane yet again. So strange because I contact the customer service a day before and they ‘took’ care of it. In the remarks from my booking there was actually a note that because of my disability we should be put next to each other. After running up my phone bill we would get some confirmation in a couple of hours. I take flights regular and 2-3 times a year but never encounter such rudeness and bad service. It was never harder then to have a relax and nice flight then with Emirates.",Emirates,trip_advisor,['Assurance']
4192,Excellent flight,"Excellent flight,very comfortable,excellent food and drinks,plenty of leg room and comfortable seats. Flight crew excellent service and very polite.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4193,Cancelled Flight,"Never fly JetBlue. They cancelled our flights 12 hours before takeoff with the reason ""rescheduling of routes"" They offer no other flight options. Horrible customer service.",JetBlue,trip_advisor,['Responsiveness']
4194,Delta hustled me.,"Flying @Delta for the first time. Scheduling had my wife and I sitting separately. We requested seats together. @Delta charged $150 per person for this change. I disconnected the call with this rep because she was not advocating for me. Called back and received a rep who actually wanted to help me. This rep was able to charge me $50 per person for the change. I obliged. Got on the plane, and there were so many empty seats that it blew my mind on why @Delta would hustle me like this… Shame on you guys @Delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4195,DO NOT fly with Frontier,"DO NOT fly with Frontier - EVER. They do not care about you. I had a flight for March 2020, and the nation shutdown. I was not able to take my flight, not my fault, but they did not give me my money back or even give me the points to fly with them again. THEY DO NOT CARE!!!!",FrontierAirlines,trip_advisor,['Assurance']
4196,People and service was great - Flight time change cost us a day at the beach!,"We've flown a number of times but never on Spirit. I was concerned after reading the reviews. However, both flights were on time and everyone we encountered from check-in to the crew was outstanding! My biggest disappointment was the change in departure time twice! Originally we were to arrive before 1:00. However, the arrival time was eventually changed to 7:45, in effect, losing a day at the beach and missing the sunset.",SpiritAir,trip_advisor,['Responsiveness']
4197,Late flight was bumpy.,"The flight departed Houston two hours late due to a mechanical delay in Philadelphia. We enjoyed the club lounge during the delay. The flight, which we used reward points for, was quite bumpy due to moving air masses but otherwise uneventful.",United,trip_advisor,['NA']
4198,worst airline for the west coast,"always late, stews are rude, seats are horribly uncomfortable, overall the worst experience every time i have to use them",Allegiant,trip_advisor,['Assurance']
4199,Delays and apologies,"We planned well in advance to take a 7 day bus tour of Ireland. I planned an extra day to be at the hotel the day before the tour started. I booked the hotel, and used Ckeap-O-Air to book the flights. Air Canada had the least expensive and best times for a leisurely three flights from Atlanta to Dublin. We arrived at the airport and went to the gate. The time passed for boarding and they said it would be soon. We boarded and the flight finally took off about a half hour late. No problem we thought, the airlines allowed enough time for connecting flights, surely. We arrived in Toronto Canada, and we casually made our way to the next gate. This flight was delayed this time because the plane was coming from a maintenance hanger. Another half hour delay. We boarded thinking, no problem the next flight doesn’t leave for a half hour after we arrive, even with the delays already. This was a short hop to Montreal, Canada, where the flight to Dublin will depart. We arrived and were still thinking we were doing ok, but not so. We and several others were pulled aside at the gate. “Oh, we’re sorry, we reticketed your next flight and booked you a hotel. Here are some food vouchers. You need to go get your bags from the baggage claim and go to the hotel and sleep. The next flight will take you back to Toronto tomorrow so you can catch another flight to Dublin from there.” We had landed and got off the plane with 15 minutes to board the other plane. Instead of moving the baggage to that plane and moving us to that gate, they pulled us off to fly the next day 20 hours later back to Toronto. This might be the number one airline in North America, but they wasted their money and our time. We were not too happy. We made it to Ireland, but we had to book another bus to connect us with our tour. We had a good time, Air Canada took good care of us, but they cost us time and money we could not recover. I’m glad it wasn’t a business meeting.",AirCanada,trip_advisor,['Responsiveness']
4200,Worst airline!  Never again,"This airline is the worst, staff are very rude and I don’t know how they have international flights with no in flight entertainment. I will never use them again.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
4201,Worst Airline ever !,Lost our luggage in Miami so we had to shop for a whole new wardrobe as we were going on a cruise. After 3 days on the ship we were advised that our luggage had arrived in Sao Paulo !!! Filed a compensation claim - that's been ignored. I'm a frequent flyer and this was my first time with Air Canada. I will never ever fly with them again. No wonder they're bankrupt and only kept afloat by the Government.,AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
4202,Changing flights last minute without notice,"Deliberately chose a more expensive nonstop flight out of an airport that was farther away. 1. Southwest changed my flight last minute, forcing me to fly 3 extra hours with a flight that had a stop for myself and 2 other family members 2. Upon calling ""customer relations"", gave me some key buzz words like ""flight was changed due to federal regulations"", ""nothing we can do about this"", etc. Why have a customer relations department when there is no effort to maintain a relationship? 3. terrible, terrible, terrible service. Would give 0 stars if I could.",SouthWest,trip_advisor,['Responsiveness']
4203,Didn't load my luggage on the plane,"Horrible experience. I have been a regular flyer for 20+ years, and I am appalled at how bad Air Canada has become. As it seems to be the norm these days, they FAILED to load my luggage on the plane I travelled with! It was an overnight flight to Europe, and I had a connecting flight to get to my country of destination. The flight was delayed, first they that said a fridge had broken and we had to wait for ice to be delivered to the plane, then they claimed that they had borrowed a tow bar to a different gate so we had to wait for it to be returned. Then there was a problem with the landing, still unclear what happened there but it took them a second attempt to land the aircraft, hence even more delay. Thanks to all of this, many people missed their connections,luckily I was able to catch mine. Then came the surprise at the destination, when my luggage was nowhere to be found. I had assumed that due to the delays it didn't have the chance to get transferred to the next plane, but no, as it turns out it hadn't even left Toronto ! How incompetent can you be?? I guess it's a good thing that my luggage was located and apparently put on the same itinerary as mine. 24 hours later, but when exactly I am going to get it is still unclear. So here I am, a day into my vacation with only the clothes I wore on the flight . I have to take another costly trip to the airport to retrieve my luggage, which is messing up my schedule. So my advice is that if you have other options, choose those options and do not put yourself through the unnecessary stress of flying Air Canada.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
4204,Air Canada Florida,"I realize that the grounding of the 737 MAX 8 fleet caused major disruptions and that resulted in a four hour departure delay leaving FLL at 11:30 pm. We were at the airport for 6PM. Arrived in Ottawa at 3 AM using the Airbus 320. Three seats across each isle. I had the window seat. The persons next to me got served with food for which they paid. I,on the other hand, was not serves or asked even though I yelled for attention. Nothing for nearly 4 hours. Not nice.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4205,Air Canada gift card - for what???,"After a few trips with problems and no customer service I stopped using Air Canada and lost my miles. I then tried again and when problems started to reoccur I cashed in my miles for a $100 gift card. I have tried and been told I cannot use this card for: - airfare from Europe - upgrade - airport lounge - baggage fee - on board purchases If you are thinking of getting a gift card from Air Canada, be sure to find out if you can use it in your area and what you can use it for.",AirCanada,trip_advisor,['Responsiveness']
4206,SusyBDMx02212020gs,"Southwest staff is the very best! I enjoy checking in my luggage inside (rather than curb assist) because I get to chat and ask questions of the staff. My flight was delayed several times, so I stayed in the airport for over 4 hours, catching up in my steps and relaxing as much as possible! I surprised my child late in the evening and it was well worth it because she had no idea I would arrive so late :)",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4207,Disappointed ,Having flown Emirates in 2018 they were amazing so when we decided to return to India we didn’t hesitate to book Emirates again. What a difference I had to ask the steward 3 times for a glass of water and we were in the extra leg room in front of the galley. As the flight went on the service got worse we was offered one drink the whole of the flight and they completely missed us for breakfast I was asleep but my husband was reading as he can’t sleep on flights when I woke and asked my husband about breakfast he said the steward walked right pass as my husband thinks it would be making a fuss to call them back we missed breakfast no one had even asked if we wanted any. Our next flight was better such a shame as I had raved about Emirates last year so next time we will try Qatar Airways.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4208,not 100% satisfied!,"The crew on the airplane were very nice and friendly but the people working at the front desk of Southwest Airlines Were very rude, not helpful at all! Once inside the plane everyone was very nice, I travel a lot but but mostly on another airline and I was not impressed this time around.",SouthWest,trip_advisor,['Assurance']
4209,Jan - UA1139 SFO to PHX 737-800 FC Seat 3A & B,"On Wednesday, January 09, we flew home to Phoenix (PHX) from meetings in San Francisco (SFO) on UA1139 on a 737-800 (#3248) in First Class, in Seats: 3A & B. Lately, leaving SFO, we have had some decent views of the Bay, and the Golden Gate Bridge, from the starboard side of the plane, but this trip had quite a few changes, so we booked a bit late, and only port side seats were available, and besides, the weather was lousy, so there were not going to be any good views to be had, from either side of the plane. On this flight, we took off toward San Francisco, on Runway 28L, but banked into the clouds and rain, before we had any views. We flew down the Coast, toward LA a bit longer, than normal, before vectoring more to the East - but with the clouds and weather, not much to see. On the way to Gate 88 (originally scheduled for Gate 73), we took some time to explore the SFO Museum exhibit in the West Pier at T3, as it was new to us. We stopped into The San Francisco Giants Clubhouse restaurant, near our gate, for a late lunch, prior to boarding. We boarded on-time, and even with the lousy weather, took off on-time, as well. We did not really get out of the clouds, until almost the CA/AZ State line, but had nice weather into PHX. Again, I was surprised at the number of vacant seats on this flight, though most were in Economy. We have become so used to most of our United flights being full, that to see so many empty seats on the seating chart is always a surprise - but then this was the afternoon flight to Phoenix. This plane was from the Continental side of the fleet, with DirectTV, but the older style interiors. One nice feature about the newer interiors is the larger overhead bins, but my wife’s wheeled briefcase fit just fine, in the old, smaller bins. My briefcase fit under the seat, but with the DirectTV equipment, it was tight. On this flight, DirectTV worked fine, which has not always been the case in the past. It also had WiFi, for a charge, but we did not use that, so I cannot comment on its reliability, or speed. I went with a red wine, and my wife the white, for the pre-departure beverage, and we declined the passed snack basket. We arrived at PHX on-time, landing on Runway 7L, and were soon off to our home, with our luggage, which had arrived in a timely fashion, onto Carousel 4. We were going to have several days, before we had to pack for another business trip to San Francisco. Our crew was very good, and did a nice job, on the short flight, and our Gate Agent at SFO was very good, and friendly too, but we had probably flown out of one of her gates a half-dozen times.",United,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
4210,Pirani,"Out of two restrooms, one was reserved for crew members and one restroom for 60 business class passengers, shame on emirates airlines. Tv was not working. No hot water in restrooms. ( Pandemic times) 3 hrs before destination, restrooms sink got clod. Bad experience, hope management improves and correct the issues.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4211,Trip to Jamaica ,"I use to travel to Jamaica on Continental aka United, but now that Southwest goes there. Much better. I save money on bags and my flight back is not delayed a lot like United always was coming home. The flight was on time and arrived on time. No problems.",SouthWest,trip_advisor,['Reliability']
4212,Good cheap flight ,"There wasn’t much food or drink offered on this cross country flight, only snacks, but the plane was reasonably comfortable for a cheap flight. The flight crew was entertaining.",SouthWest,trip_advisor,['Tangibles']
4213,"Good, reliable service","One of the few options to travel direct from Central America to NY, small planes (Airbus 320), decent food for free and allows 1 free piece of luggage up to 50 pounds (better than US airlines)",Avianca,trip_advisor,['Tangibles']
4214,United? It was Okay,"United has been getting a bad rap from both American and International travelers over the last few years, but my flight aboard a Dreamliner was just fine. The cabin staff was friendly, and happy, and the food choices appeared good and pricing was acceptable. The seats and seat pitch was okay for an Economy section, and the flight left and arrived on time. No hassle with check-in and the on-board enterainment choices were very good. Based on this flight I would use United again - but not if you listen to its many critics. Your choice.",United,trip_advisor,['Assurance']
4215,Coast trip,"The flight was easy from check in, to deplaning. The crew was very kind. Plane was clean and roomy. Would definitely recommend Southwest.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
4216,Paid quite a bit for business class but I don't see why it is worth the price,"It was our first time flying Emirates business class and we were not impressed. The check in and boarding was smooth. It was an old plane. The seats were not as spacious and there was no space to leave the handbag in front of the seat. We have to leave the bags at the cabin above the seats. The food served was not good at all. Overcooked fish. The cabin attendants were ok but not great service. We appreciate the fast track immigration lane. Overall, we were quite disappointed.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4217,Will fly again,Could not get a straight through flight from Philly to Cancun. So we flew into Fort Lauderdale from Philly. From there caught a flight on Jet Blue to Cancun. Great flight. Flight Attendants were so nice. Upgraded seats were the best. Service was excellent. Will book on Jet Blue again.,JetBlue,trip_advisor,['Assurance']
4218,Foi tudo muito bom até o ultimo trecho,"Como é sabido, a empresa passa por um periodo complicado, mas so fiquei sabendo após ter comprado as passgens, o que fiz com bastante antecedencia, porem apos uma remarcação na ida, os vôos sairam no horario e as viagens ocorrem sem nenhuma anormalidade, meu vôo previa uma escala em Bogotá. Antes de mencionar o problema, quero ressaltar que o atendimento e o serviço de bordo é muito bom. O problema aconteceu na volta, com um atraso para embarque, mudanças de portões por pelo menos três vezes, e nessas trocas de aeronaves, nossas bagagens se perderam, porem apos dois dias de muita angustia, as mesmas foram entregues em casa sem nenhuma avaria ou violação, e o SAC, sempre nos manteve informados e com informações precisas e seguras, ponto positivo. Infelizmente me abstenho de recomendar pelo trauma causado.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4219,Jet blue service tanks,"It used be the airline with the difference; however, their service seem to have taken hit. Flights are often late. They will always give the excuse it is weather, as it saves them money an don't have to pay customers to pay for hotel. Thier customer service at JFK seem to be the worst I have seen. Support people just stand there and avoid helping passengers. There were 10 people ahead of us and it took us 2 hrs to reach and talk to someone. Their solution was that they will book us in a flight 2 days later. Take it or leave. Excuse to flight delay of course is weather and you have to figure out on your own where you are going stay and take care of sick child.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4220,I’ve traveled for years with my business and personal & this was by far the worst experience ever!!!,"The worst customer service I’ve ever received from the lady at the desk of frontier, I tried to explain we were tied up at tsa because they had to go through all the medicine for my son who has cerebral palsy that we thought could go on the plane. We made it up within two minutes of gates closing because downstairs told us 12:15 but it was 12:05. I explained that my children and half my family was on the flight & it’s almost like she found joy in telling us no & offered no solution. We then found a flight 2.5 hours away drove there bought tickets and they spelled my name & email wrokg so when I arrived they couldn’t print my boarding pass even though corporate left notes so we lose 1000’s in travel. I will never never travel with them. Every time I called I was told a different answer as to when exactly the gates closed before we drove that far. Choose anyone but frontier even Spirit has better service",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4221,Super amazing,That trip was so cheap and amazing and they got there 15 mins before the schedule and the team members were pretty helpful,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
4222,Will not book a flight with Allegiant again,"The flight from Denver to Peoria was scheduled to depart at 4:30. We were delayed for weather. Several announcements were made over the next three hours that we were delayed because the plane had to refuel at another airport, but would be leaving at 7:30. There were two Allegiant employees at the counter where everyone was waiting making the announcements. The plane arrived, so were expecting to leave as we were told. But then the employees walked off and everyone started getting texts and emails the flight was canceled. Allegiant left all the passengers stranded. They only fly that route on Thursday and Sunday. I don’t plan on ever flying with Allegiant again. Many of the people I waited with were in Denver on vacation and had to rent cars and drive home. I don’t think they’ll ever fly this airline again either. Go with another airline for your travel even if you’re tempted to use Allegiant because of the low fares. They are NOT a reliable carrier.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
4223,Worse experience!,"I booked a flight from Detroit to Vegas prior to Covid-19. Our trip was obviously cancelled due to the virus. When I called Frontier, I was told I had 90 days to book something or I lose my credit. I've tried numerous times to book online but the website does not work well. It just spins and spins. I've called countless times. When I am finally able to get through, i'm told my only option is to use the credit or i am out nearly $600. I'm mind blown considering we're in the middle of a pandemic. Their customer service representatives are rude, incompetent and only want your money in the end. Do yourself a favor and spend the extra money to fly an airline that actually cares about their customers. The hassle is far from worth it!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
4224,FCO to EWR,"Our flight departed around 20-30 minutes late, but we arrived 15 minutes early. The cabin crew was courteous and professional. The main service seemed a bit rushed. Our plane , a 777-200, was updated with the new Polaris seats, and they are very private and fairly comfortable. I really liked the memory pillow that came with the bedding. United offers a good selection of movies and tv shows, yet the headsets they provide are not noise cancelling. I’m not sure if the very front lavatory was cleaned when the plane was at the gate. After a good amount of fellow passengers using the lavatory, the sink and floor were well littered with papers towels.",United,trip_advisor,"['Tangibles', 'Assurance']"
4225,Damaged bags on red eye flight claimed 11 hours later denied,"Everything is an up-sell which is to be expected on Spirit Airlines. The red eye flight actually arrived early at destination and bags took over 40 minutes to get to baggage claim. One of my bags was damaged which I did not discover until arriving home and unloading. Filed a claim the next morning after getting some sleep and surprise it was immediately denied due to missing 4 hour time window to claim damages.……I have had 24 hours to claim damages with other airlines, no surprise Spirit Airlines has a more restrictive policy.",SpiritAir,trip_advisor,['Responsiveness']
4226,Wrongfully removed from my flight just for them to rebook me the next day and no reimbursement for anything. No apology.,"This was my first time flying as an adult. I boarded my plane and I was sitting in my seat ready for take off. The flight attendant came up to me asking me if I had anything to drink. I said no. She asked me if I was on any medications which is not any of their business so I said no. She asked me again if I had drank anything at all and what I had drank. I said again nothing. She said she could not let me fly and escorted me off the plane. They breathalyzed me not once but twice because they thought something was wrong with the breathalyzer machine. It was 0.00 both times. She then rebooked my flight for the following day. I then had to pay for a hotel that night and for an Uber to the hotel then an Uber back to the airport the following day. My flight was then delayed causing me to miss my event I was going for in the first place. I was then also out of money from the night I booked a hotel for in California as they would not refund me the night I had to miss. I made a report with spirit a month ago and all I have gotten is two auto generated emails about how they haven’t forgot about me. But I am yet to hear from an actual representative. So I was publicly humiliated in front of the entire plane for being a drunk which I was completely sober, have not been reimbursed anything for hotels, have not received one apology -nothing. I will never fly with Spirit ever again as they crushed mine. The worst first airline experience I have ever had. I’m out so much money because of this incident, that flight attendants bad judgment. Between hotels, Ubers, and missing my event I’m out 600 dollars and my character was decimated that day. I’m 24 years old and worked very hard to be able to have this experience and they took it away from me. I hope they can make this right but as of right now nothing is being done.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4227,Flight recommendation,"I’ve recently traveled to Bangkok via Dubai with Emirates airliners. The aircraft was a airbus A 380, I was on the upper deck the crew was so friendly somehow they made me feel more at ease than the last time I traveled and , the seats were comfy as usual. I have no bad thing to say about this flight and there was this old woman on board who was continuously asking if I can speak Arabic, she was so adorable She said I look like her daughter 😊 and ya it was a fun trip. Emirates doesn’t disappoint!",Emirates,trip_advisor,"['Assurance', 'Empathy']"
4228,Absolute Disaster,"I am not a vindictive reviewer and always try to write a balanced review. I also get that when running an airline somebody losing their luggage, or a flight delay will result in a negative review which might be a little ‘over the top.’ But ( you knew there was a but coming) my experience of AVIANCA is so poor that I am struggling to find that balance! My party was 2 British travellers on a business trip with our Spanish speaking ‘fixer.’ On arrival AVIANCA unilaterally bounced our translator off the flight, and then failed to mention that our 23.00 flight to Ecuador was now leaving at 3.55 am. This meant the meeting we had come from England for in Ecuador would it happen as we were not going to be in our Hotel in time. On the bright side our appalling Spanish was now not going to be needed! As for the flight itself, when we finally got on it...I will be kind and say average. Avoid this airline if you can. I am about to review LATAM who we flew with a lot, and the phrase chalk and cheese springs to mind..punctual, lovely new planes and a customer facing staff.",Avianca,trip_advisor,['Responsiveness']
4229,Muy buen Aeroliena,"Muy profesional el horario de salida se cumple, y muy buena la atención y de las empresa que vi era la de mejor precio",Avianca,trip_advisor,['Tangibles']
4230,Some issues for disabled travelers,"If you are disabled be prepared to wait, wait, wait, and wait for any sort of help. I can only walk a short distance and require a wheelchair. There were not enough porters to help. Getting off the plane would have meant another half hour delay to wait for a chair. On the way back my husband had to take me through security because again not enough help. When I got off the plane there was not one person, not one wheelchair. I was forced to walk to the baggage area which took me three times the amount of time because I had to keep stopping so I didn't lose my balance or fall.",SouthWest,trip_advisor,['Responsiveness']
4231,Great for both quick and long trips,"This was our first time flying Aviance, and what a pleasant surprise it was! We flew round-trip between San Francisco and Managua (via San Salvador). Boarding went smoothly all four legs, all flights left and landed on-time, and the seats were roomier and more comfortable than most flights. I could easily cross my legs even though I was in economy class. Additionally (which is important for us because we travel with children and electronics), ALL flights (even the 45-minute one between San Salvador and Managua) had in-flight entertainment on the seatbacks and charging ports. The connections in San Salvador went smoothly because it is such a small airport, and the extra security station in San Salvador (because it was a US-bound flight) was one of the quickest we've been through (it rivaled Seoul's Incheon airport). Flight attendants were both friendly and funny, and our trip was excellent (even with three young boys on board).",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4232,Nice short trip,"Nice short flight. It was a smaller place, but cozy. Most of the passengers adhered to the covid precautions. The staff were nice, I would have loved at least a cup of water, even though it was a short flight.",Delta,trip_advisor,['Responsiveness']
4233,Without a hitch,"I love Southwest's boarding procedure. The flight was on time, I was on time, we boarded as scheduled and connections were made without incident. The plane was clean and comfortable (or as comfortable as a plane CAN be. Flight attendants were fun and courteous.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
4234,Love This Airline,"I'm 6'7"" tall and have enough leg room without having to pay extra. The flight attendants were great. Free snacks and soda. In flight TV and radio makes the flight go by so much quicker.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4235,Allegiant Air Flight,"Allegiant Air has really great prices. I enjoy flying Allegiant. I really like how wide the isles are on their planes; however, the seats seem to be smaller than other airlines and there is no room for your feet if your carryon bag is under the seat in front of you. I don’t mind paying for a priority boarding, snacks, drinks, etc. if it means keeping the ticket prices low.",Allegiant,trip_advisor,['NA']
4236,Awful,"Do not recommend flying with this company. They held up check in lines for hours, didn’t help anyone make their flight and now we are all waiting on a line to rebook. Also going to be hours long line. If fly frontier make sure you show up 2 days before your flight and be ready to deal with rude employees.",FrontierAirlines,trip_advisor,['Responsiveness']
4237,I wish I chose a different airline,"Airlines should hold themselves accountable for delays that are not caused by weather. Our flight was delayed 7 hours. Many passengers were traveling internationally and this was a connecting flight for them. They missed their 1st day of vacation because Spirit couldn’t fly to those locations due to the delay. As for my family, we were here on business and we completely lost the full day to conduct business because we landed at 4:45pm EST instead of 9:43am (our original flight time.) We were told there was a maintenance issue on the 1st plane and they were sending another plane from Detroit (a 90 minute flight to Chicago.) Well, we waited more than 90 minutes and once the plane arrived and everyone boarded, we had to wait another 15 minutes for fueling. There should be better practices in place. As airlines have a tight schedule to run in the event you’re late, they should keep the same tight schedule for theirselves. What should have been a great business trip for us, as we are set to return the following day, has become an epic failure for us. Because the flight was domestic, we qualified for none of the perks the international travelers received. I wish I had a better experience or more empathetic employees who understand the woes travelers face when plans don’t go accordingly.",SpiritAir,trip_advisor,['Responsiveness']
4238,Customer service.,Staff in general was rude from the gate to the attendants. Customer service not good. Gate agent was attempting to help people and check people in at the same time. Couldn’t do either well. Attendants were rude when people were trying to be helpful.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4239,Aeroplan Flight Booking + Credit Card Free Checked Bag?,"Thinking about booking a flight with Aeroplan points, would go with the standard options which does not include a checked bag. I have a Aeroplan credit card though which has a free checked bag. If I booked my flight with points and paid the tax using my credit card would I get a free checked bag? And if I booked fully with points I would not get a free checked bag?",AirCanada,reddit,['Assurance']
4240,Phenomenal Price,"This was our first time on this airline. We chose this airline based on the price of the flight which we created a vacation around the flight schedule. This turned out to be a great decision. Allegiant Air offered a direct flight from Pittsburgh, PA to San Juan, Puerto Rico. The line at the service counter flying to the states from Puerto Rico was relatively short, however, we were not informed that we would have to go through the USDA inspection until we got up to the counter to check our bags. We then had to stand in line again after going through the USDA check point. Checking-in online was convenient. The seats on the plane were very uncomfortable and did not recline. The flight attendants were attentive and came around frequently.Be sure to bring a book or a deck of cards because the flight was about 4 hours long. We will use this airline again because we feel that the price compensated for the uncomfortable seats.",Allegiant,trip_advisor,['Responsiveness']
4241,1st class service,"My first business class round trip. Certainly won't be my last, especially on such a long flight. Chauffeur collect in Perth and delivered home from Manchester. Priority check in and boarding. Champagne on boarding, very extensive menu, snacks available in the bar.All drinks inclusive. Reclining seat that does go flat to enable you to sleep quite well en route. Travelled business class on outward journey too. Lovely lounges in Manchester and Perth Airports. I feel on such a long haul was more than worth the cost. Air crew attentive but not overly so.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4242,Seaman,Superb # so kind# comfortable# enjoyed#all well#every thing well place# super warm welcomed # super flight.........,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4243,Untrustworthy Trash,"My last 3 trips with delta have ended with a plane being delayed so long I missed a 3 hour layover window and had to spend the night in an airport, a second trip where they kept changing my intenerary to where I had to cancel my trip completely, and finally again, supposed to leave an hour and a half ago, still sitting on the tarmac. Again I will miss my connecting flight in detriot with no other flights leaving tonight. The best part is delta gives 0 f about my vacation time, the money I spent putting my pets in a kennel, and a hotel room I won't be even f,n sleeping in tonight. Done with deltas garbage, I would avoid them at all costs. Just take your money, inconvenience the f out of you, and are ruining my hard earned vacation. I don't get days or time back, delta....gladly go f yourselves, you've wasted my time and money for the last time.",Delta,trip_advisor,['Responsiveness']
4244,The Worst experiance in JFK Airport,"The Emirates used to be the best in service ,class . and I was always Happy about it. This was a worst experience as we did have a connection from LAS Vegas with Emirates code share Flight . But while reaching JFK the counter was about to close and Emirates staff is least Bothered about the Passengers . We explained them we are flying a code share flights ie emirates Ticket all the way from Las Vegas to DXB and they where not ready to Help. After Repeated Pleading One of the staff called somebody and Said Yes . But then the next Nightmare . The Boarding Pass Issued by the aircraft from Las Vegas is not accepted here from JFK to DXB . Have to go behind it for couple of times to make it done . So While flying you need to see all this even though you have a ticket issed by emirates all the way ....",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4245,Worst Experience,"Booked a flight with Delta by Westjet, not sure how the two airlines are affiliated but what a shame of an airline, dirty and worn to start off, after a delay due to braking system failure and after boarding we were deplaned and told to come back after a few hours, once I returned flight was cancelled. The staff didn’t know how to handle anything and was very disorganized. They offered a hotel voucher and 30 dollars and no refund so I could have booked an alternate flight to reach an important business meeting. What a failure of an airline and would never even consider flying Delta or anything affiliated with them. I have flown with most airline companies in the world and this is by far the worst one on every level. Highly DO NOT recommend!!!!",Delta,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
4246,"Oh, so you hate queer people okay",Your very own ticket employee said that she felt sorry for my mother and I do too but that isn't the point,JetBlue,trip_advisor,['Empathy']
4247,From Melbourne to Dubai,"For Melbourne the reciption for check in was too rude, I have only 27 kg, 1 kg extra, they asked very very rude to take 1 kg out of my luggage, I did, again asked for 0.5 kg only extra, again I took some my stuff out of my luggage, again 0.2 gr asked get out of luggage, seriously 3 times because of only 1 kg, I lost my keys in airport during that mess, when I back home, I stayed behind my home without key, you imagine after long journey, I stayed behind door asked to locksmith come and open the door, I am very very sorry for the emirates melbourne personnel. They are not very professional.",Emirates,trip_advisor,['Assurance']
4248,Another nice flight with Southwest,"A five hour flight on a totally loaded up plane with a fair number of kids on board ""could"" be challenging. But this one wasn't. Staff are efficient without being priggish and officious in getting people to ""set on down,"" so we could leave on time. Which we did. The upbeat and cheerful vibe from the cockpit to the cabin crew just makes for a fun, relaxed trip. The free movies through the Southwest App also help a lot! Cabin crew came through often with drinks and snacks and clean up. Just a nice pleasant flight. Line up and boarding procedures on both ends of this trip were easy. It's just amazing to me (still) how passengers sort themselves out and get in line in the right spot. Southwest has it going on!",SouthWest,trip_advisor,['Responsiveness']
4249,Too many add on costs,"I chose to fly United because the original price was less expensive. However, after a charge for a seat assignment, baggage charges and fees, I was over my original budget. Make sure to read ALL fine print with United.",United,trip_advisor,['Responsiveness']
4250,A loyal customer for 8 years and will never use then again!,"I've never write reviews but this latest experience forced me to share my story with a flight reservation for my 2 children age 13 & 15. Received a phone call in the middle of the night - no voicemail, checked the phone and received a cancellation notice email. Was able to reach the agent after one hour wait time and he was able to rebook the same non stop flight the next day. At the airport self check-in kiosk, the system couldn't find the reservation information due to ""technical issues"" and had to make a 35 min line to get to the check-in counter. At the counter, the rep stated the flight has to make a stop in Orlando for ""refueling"", something that I didn't pay for since I paid extra for the non stop flight to avoid unnecessary stress on my kids. The rep also stated they didn't need to disembark the plane because of the refueling, something that I was more at ease with but still disappointed. In Orlando they had to switch planes and took another hour to get to the next one. Called the customer service to express my frustration and they just told me they couldn't do anything and they were just simply sorry. Look, if that happens to me I could deal with delays, cancellations, etc... but when it comes with my children's comfort and safety then it becomes a problem - imagine if that next plane would have been cancelled or delayed for hours, as a parent that creates a lot of stress and anxiety just thinking what would happen if they had to stay at the airport overnight or the odyssey to get them a hotel room, transportation, food, etc? After this experience I vowed on never use JetBlue again, I'd rather pay more with a more reliable airline from now on.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4251,DOES NOT CARE ABOUT MILITARY FAMILIES. DO NOT FLY WITH THEM,"We arrived 3 hours early per the airport was super busy. And weather rolled in.. I understand they don't control the weather. The flight was delayed three times ""supposedly due to weather"" even though all other flights even to Knoxville took off. Finally 6 hours later they say they canc the flight till 9 am. Basically we were told we should be satisfied they even offered another flight. I understand everyone has to be somewhere. My boy is in the military and being deployed. He cannot leave base tomorrow to pick us up. We need to get there because since he is being deployed for our country we need to get his car and belongings to bring back to Florida. I offered to even buy another flight. They said no they will only offer the 9 am flight. I lost my hotel because I could only give 2 hour cancelation notice. Most important the last day I can spend with my boy for the next year.. oh yea it wasn't weather.. the plane had ""technical issues"" I will never fly allegiant or will never suggest allegiant!!! ALLEGIANT YOU SUCK AND YOU CANDID ATTITUDE ABOUT BEING STUCK HERE WHILE MY BOY IS THERE IS RIDICULOUS. THE WOMAN ACTUALLY SAID TO BAD. WELL JUST TILL TOMORROW 9 AM",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
4252,I love United,"United saved my birthday/anniversary trip to Paris. I was at Newark at 10pm ready to board another airline, when it became apparent that they would need to cancel my flight due to operational dysfunction. I searched for alternatives and found a Polaris flight to London at a reasonable price in miles through my MileagePlus account that departed within a couple of hours, figuring that I could then easily get from London to Paris, which I did. I was delighted by how smooth and easy it was to book this ticket with less than two hours to departure! Upon boarding the plane, the warm and gracious hospitality of the crew quickly helped my stress melt away. They greeted me enthusiastically with happy birthday wishes - it was my birthday at landing - and at the end of the flight presented me with a handwritten birthday card. A big thank you to Maverick, Olivia, Victor, Rickie, Amanda, Brent, Sherry and the rest of the crew for an amazing birthday flight. It’s moments like these when enduring customer loyalty is earned and you certainly have mine. Proud to be a United Platinum member and looking forward to my next flight!",United,trip_advisor,['Assurance']
4253,Entertainment out of order on my seat,"My seat was 47H, it means it is on the first rows, at the small first section of the economy class. It is a very good place to sit. However, the sound of the entertainment was not working. So, I would have to endure the six-and-a-half-hour flight with zero entertainment. I asked the steward if there was a solution to that. Initially, he proposed to give another pair of headphones, but of course, the problem was not on the headphones. Then he proposed to give me another seat. I said, of course, I would move since the seat was so good as this one I had. Apparently, there was no good free seat available because nothing was proposed. Later on, the steward came back saying there would be a solution, he could offer me a seat, but it was just to me, I would have to leave my husband there and move alone. I was on holidays with my husband, so I think it would not be interesting to travel apart from him and declined the offer, wherever this ""good seat alone"" was. A couple of hours later the steward came again, this time offering a place for both of us. It would be in the front row, with more leg space. There was just a problem: the lady sitting on the front row was using the 4 seats as a bed and was sleeping like a baby. I would have to wake her up and ask her to seat just on her seat. I did not feel comfortable doing that, so I stayed on my seat and endured the long flight staring at the information screen, where no sound is necessary to understand what is going on. My disappointment with Emirates is big. How is it possible they leave a piece of faulty equipment on board? I do not believe the sound stopped working when I stepped into the plane, it must have been there for a while. Please Emirates, check if the sound is working on seat 47H of EK150 from 07Oct2019.",Emirates,trip_advisor,['Responsiveness']
4254,Terrible,"I had to pay $63.00 to check in a bag. The check in is ridiculous. You have to go to a Kiosk to check in, then stand in line to check bags. Once on board , the seats are very close and very uncomfortable. I was so cramped, I could not even move my legs., and I am little. I asked for water to take a pill and was charged $3,50! You cannot get coffee, tea, or water without paying on this airline.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
4255,Excellent experience and great service,"My wife and I flew Emirates airlines from Dubai to Boston on March 16. We have flown to many countries and typically have used western airlines, including Lufthansa to India on the first leg of our trip. This was one of our best experiences on an international flight, with stellar customer service. Our flight attendant, Roman Faliush, exceeded all expectation in courtesy and making sure our needs were met. We felt treated with dignity and respect and high degree of customer service. We will absolutely recommend Emirates airlines for our family and others who are interested in high quality experience for long international flights.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4256,Rather ride a donkey,"I have had three different flights with this company and every single one was an absolute NIGHTMARE. I will NEVER, read that to mean NEVER give them another dollar. I’d rather ride a donkey. 💯",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4257,Vliegen met Avianca,"Heel kort gezegd wil ik aangeven dat Avianca een super vliegtuigmaatschappij is. Goede films, meest voorkomende talen, goede stoelen en mooi en net vliegtuig",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4258,Horrible airline accompanied by racist acts and discrimination,"Horrible airline accompanied by racist acts and discrimination I am a permanent resident of the United States and have purchased two tickets for my wife and 15-year-old son, who were fully vaccinated with Pfizer against Covid-19 and also had valid travel documents and advanced parole. They boarded a flight from Iran to IKA Airport and, on a transit flight from Dubai to Orlando, FL, an UAE flight attendant confiscated their passports and detained them for two days in an office without access to telephone, food or water. And fired again at Tehran airport. An Emirates employee explained to them that they could not board a flight to Florida because of the travel ban, but the airline did not respond to them if they followed the instructions. Why did they board them on the first flight from Tehran airport to Dubai and why did not prevent them of flying from Tehran? They were restricted from returning to the United States for two days, due to the illegal action of the UAE airline employee, their visa expired, and I had to hire a lawyer to get them permission to re-enter. My son suffered from mental and social problems because he was absent from high school for three months. And with a lot of trouble and payments, they finally returned to Florida. Emirates not only did not respond to my complaint about this incident, but also did not reimburse the cost of the tickets purchased, which were $ 2864.90. If you do not want to endanger the safety and tranquility of your family and your life is not destroyed, do not use this airline at all.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4259,Awesome service ! wow experience!,I had a wonderful experience on the first leg of my trip to Maldives from Nairobi. My company forgot to indicate a vegetarian meal for me while booking my ticket but a kind staff called Csaba (452149) on that flight went out of his way to make sure that i got what i requested for subject to availability. The team leader Kamal (400371) was kind enough to grant my request and these are things we take for granted but i was so humbled by their treatment. The economy team on that flight from Kenya was amazing. Keep it up guys.. Emirates will always be my choice of flight. The second leg to Male was good as well. Thanks alot for the good service guys. Keep it up :),Emirates,trip_advisor,['Empathy']
4260,Cancelled my flight after it I was confirmed on may way to the airport,"Title sums it up. I had to pay a driver two times after they refused a hotel voucher. They also refused any ground transportation. They used to be my favorite , my how they changed.",JetBlue,trip_advisor,['Responsiveness']
4261,Cancellation due to flu pandemic,"This is really getting out of hand with the lockdown. No one owns USA, no one owns Canada but somehow we are being forced to stay at home. We are being kept from our families and loved ones. It's bad enough we have to spend hundreds of dollars and 6 flights to visit 20 minutes away! Now AC cancels flights for over a month out??? What's going to change from now to then? Shame on AirCanada",AirCanada,trip_advisor,['Responsiveness']
4262,Long flight,Our flight was full and we flew to LA on first leg as it is difficult to find nonstop flights that are affordable. Second leg of flight was on a smaller plane that was not completely full but more comfortable. The trip home we flew through Detroit before catching next flight back to Orlando. The flights were good great service. Would fly Delta anytime good Airline,Delta,trip_advisor,['Assurance']
4263,shame,Worth service ever in my life. I end up cancel my whole trip. These guys 1 charge you for a seat 2nd then charge for luggage. If you miss your flight not by your error. They close the gate on you. Even if your there and the plane has not left. Then charge you more money if you cancel. For this you can go on a real plane and not be ripe off. American Airline you should be a shame for making these rule for you sister company.,SpiritAir,trip_advisor,['Responsiveness']
4264,Service With a Smile,"Took flight from San Antonio to Nashville. Boarded a bit late due to weather. Flight staff was very polite and helpful to flyers. Have flown this airlines a long time and I always enjoy them. Dr. Marc, PS 63:7",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4265,One of the few non-stops for this destination!,"As was travelling with 2 friends and all 3 of us were competing in the National Senior Games (formerly known as the national senior olympics), we did not want to lose luggage, change plans, or have delays. We planned to arrive one day ahead. Everything went smoothly. Plane a little crowded, but that is par for the course these days. The flight staff was courteous, flight was easy, and we arrived with no difficulty, giving us a full day of practice and getting use to a higher altitude than we have in Maryland,",SouthWest,trip_advisor,['Responsiveness']
4266,Round Trip On time take offs and landing,Traveling the Monday before Thanksgiving and returning home the following Monday we knew were some of the busiest travel days of the year. But those were the dates we needed to fly. SouthWest was not only on time takeoffs on each leg we landed EARLY. Doesn't get much better than that.,SouthWest,trip_advisor,['Reliability']
4267,"LAST TIME EVER !!!! a shame for long distance, especially coming from Dubai","LAST TIME EVER !!! my first time with aircanda, I always take emirate airlines when travelling between canada and UAE. I decided to try aircanada because was half price but still expensive for the quality of fly and wanted to encourage our country, absolutely no space for your legs, I'm 175cm and it was awefull I still have pain in my back and legs. The crew is working very hard but that's a shame for aircanada abusing very old women, the average age is probably around 70y.o., a real shame... HONESTY I'm a canadian and aircanada doesn't make me proud of them!!!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
4268,Over all my is not so good even food is not i very much huger  same i eat my food  in Restaurant,Cabin crew should fair for all Nationality no only white skin Pl Since when ever i travel i travel with only Emirates only not any other. Even if i travel Indian i travel with emirates not any budget airlines . Even Indian rout cabin crew is very much Rude with me Ek 004 to Mumbai .,Emirates,trip_advisor,['Assurance']
4269,Flight okay,Due to delay of our flight to get to Atlanta we nearly miss this connection. Flight left on time and arrival also on time - no problems.,Delta,trip_advisor,['Responsiveness']
4270,"Nice airline , Nice flight","Enjoyed the whole experience , I appreciate good customer service and I am thankful we have this option in Roanoke.",Allegiant,trip_advisor,['Assurance']
4271,SYR to SRQ,"This was my first experience flying with Allegiant. I was pleasantly surprised by the quality of the aircraft. Although the seats didn’t recline, they were comfortable. There was plenty of leg room and the plane was new and clean. For a discount airline, Allegiant gets an A+ from me.",Allegiant,trip_advisor,['Tangibles']
4272,Taking advantage during a pandemic ,"Emirates are supposed to be one of the best airlines in the business. Well nothing could be further from the truth. Take your money, cancel your flights and then refuse to refund you. Pathetic.",Emirates,trip_advisor,['Responsiveness']
4273,I usually don’t have problems with Southwest ,The customer service agent at the check in desk in Orlando Florida was very rude she covered her name so I couldn’t report her As much as I like southwest I’m thinking about using other airlines they employees don’t seem to know how to treat there customers It was my first time flying with an infant and I was asking her questions and she seem to have gotten aggravated with all the questions I was asking and caught an attitude with me,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4274,A Wonderful Experience,"We used their Disability Assistance Service and it was a seamless experience beyond expectations. The attendants were warm and friendly. They expedited us through TSA. Onboard the flight attendants were extremely helpful and attentive. Remember, you need to reserve the service when you book your flights. There is a listed 800-number for this.",United,trip_advisor,['NA']
4275,Phoenix to Tulsa,"As per the usual, Southwest does it well, cheap and fairly comfortably. Although this flight is almost always 100 % full, I cannot complain. For the cost, the level of service and timeliness is incomparable. Bare bones ? yes, Full cabin ? yes. Friendly and even funny attendants ? yes !",SouthWest,trip_advisor,['Reliability']
4276,Spirit Worst airline ,"The worst service ever! I pre paid for carry on bag, when I get there to check in they told me I had to pay for the checked bag. So I did because I was in a rush. After they charged me they told me that I had already paid for a carry on but they couldn’t refund my money because that’s another department. So I got on the plane and called after I landed. After redirecting me to three different departments they told me that they can’t refund my money because I already boarded the plane. Very shady business! I dont recommend this airline to anyone. Pay the extra money for JetBlue, would be worth it.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4277,Nice flight,"we booked this flight a couple of months ago while JetBlue was having a special deal. this was a nice flight, they said the tvs were not going to work but they worked fine when we got on the plane. we were near the back of the plane, everything worked, pleasant flight",JetBlue,trip_advisor,['Tangibles']
4278,"Horrible Experience, No Integrity","Do Not Ride with Frontier Airlines. They are a bootleg airlines at best. I purchased tickets for my wife and I to fly from Chicago to Las Vegas in March of 2022. I paid $61 extra dollars on top of my tickets for two seats in row 19. I did not receive any notifications that this had changed, before my flight. The day before my flight which was just recently here in July, I received an email notification to check in. I attempted to check in per their notification, but it said that I could not check in online and to check in, in person with one of their agents. The day of the flight, I get to the airport about 2 hrs before the flight, as recommended. When I get there to Chicago Midway airport. The Frontier agent was not very nice and said that I had not checked in my bags. I tried explaining to her that I tried to online, but it wouldn’t let me. She did not seem to care about what I had to say and just told me to get back out of line and Check in the baggage online. So, I got out of line and Thank God, this time I was able to check the bags online. I had to get back in line to hand her the bags and to get the tickets. After getting to the ticket counter again, now she tells me that I have not purchased any seats and there is $61 on my account. The $61 was for the seats that I had purchased for seats 19A and 19B. She gave me a number to call and then gave me the tickets and yelled “Next.” So my wife and I got on the plane and they put us in row 31, which was the worst seats on the plane. It has no windows, is right by the rest room and has very little leg space. My wife and I are both fairly tall. Plus, they were not the seats I had paid for. I explained to the plane attendant that I had purchased seats 19A and 19B in March and I even showed her the confirmation email. She agreed with me and said she did not know, why we had been moved to row 31. The next day, from the hotel room in Vegas, I called the number given to me by the Frontier ticket agent in Chicago. I had to wait on hold for a very long time, then finally a man answered. I explained the situation to him and he said that our seats had been bumped. I asked him why were they bumped, when were they bumped and who bumped them. Then he told me that he had to transfer me to someone else who could answer those questions. Then I had to hold for a very long time again. When a woman finally answered, I asked her the same questions. She kept putting me on hold, then finally she said that my seats were bumped by the agents in Chicago for people with special needs. I was not given this information before getting on the plane. Also, I asked her if I could get refunded for the $61 since I did not get the seats I had paid for and she told me “ NO.” Please did not ride on this Airlines! This was my FIRST and LAST time ever flying with them! I have learned my lesson. From now on, I will only fly with a REAL airline service like Southwest and I advise you all to do the same.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4279,Vacation to Florida,Both parts of our round trip flight were on time and without any problems! Attendants were very courteous. Check in and security went well.,Allegiant,trip_advisor,['NA']
4280,Impeccable,"First trans-Atlantic flight for me, had booked with Virgin but outward bound flight was with Delta. Impeccable experience from start to finish. Smart, helpful, friendly, courteous staff. Wonderful food with great choice, generous drinks, large entertainment choices. Cannot think of anything negative to say- will most definitely choose to fly with them again.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4281,Flying High,Flight was on time. Seats are comfortable. From the time I entered the gate area all thru the flight and after disembarking we felt welcomed and totally at ease. The flight personnel were pleasant to the passengers. We never felt rushed at anytime during the planeing or deplaneing process. We have flown Allegiant before and would not hesitate to fly with them again.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4282,Worst customer service ever!,"I recently took a return trip to India from Canada, on our way back 2 of our 4 checked in baggage were completely damaged, they look like someone threw them from the plane to the cart, no wheels and no handles left and cuts on the back too. The agent at the airport said we’ll write a damage report and you can get replacement luggage at Evex Mississauga, since I am frequent traveller I asked for replacement. When we went to Evex the general Manager there said the value written by the airport agent for the suitcases was 25% of the actual price. We were told that since we did not have a receipt, only50% of the value will be given. Now, the value of the luggage was $400 each the 50% would is $200 each as per Evex. He told us to get this corrected by emirates and come back as he had a new suitcase of same value on sale for $160 each, which we are happy to get. Now emirates refuses to update the information, their is no manager ever that takes our call. Different people keep calling us and telling us to email them all kinds of paperwork but at the end they said they will give us $90 for both suitcases. One person emailed us from us hotmail account and then called us and asked for a copy of passport too “why from a hotmail account”. So we are still waiting for a manger they have if they have to call us back and update the value or send me 2 large suitcases as I checked in 2 large suitcases at the Delhi airport but got 2 damaged never to be used again suitcases in Toronto with no one willing to take responsibility for their actions. Even if they were giving us $90 for each bag I’d take it and buy something cheaper and call it a day but no response if all I am getting. If I could give 0 ....I would.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4283,25 hour flight delay + no compensation,I originally booked a flight with a 3 hour layover on my flight there and a 1 hour layover on my return flight. I received a notification for a flight change and it delayed my flight there 11 hours and my return flight 25 hours. I asked if they could compensate for the hotel because I would need to book 2 extra nights and they responded no. They gave me a $150 voucher to use to book another flight. I do not want the voucher. I will not fly frontier again.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4284,Southwest Air 844_24I__6364 Southwest Airline Reservations,For now Southwest is keeping the middle seat empty for social distancing which is a huge plus if you are traveling as an individual or couple . Families with kids can still seat together which is great if you have little ones. As always the cabin crew are super friendly and efficient even under all these new rules and COVID guidelines,SouthWest,trip_advisor,['Responsiveness']
4285,Routine air travel,"Just another routine air travel experience with Southwest. Flights left on time, with no issues. The flight crew coming out of Las Vegas was very polite and helpful as we had high winds and a lot of turbulence. Flight crew provided updates, etc. so we felt secure and taken care of during the flight.",SouthWest,trip_advisor,"['Reliability', 'Assurance']"
4286,"If you have future flight credit, forget it! EXPECT A FIGHT TO USE THEM","WORST CUSTOMER SERVICE AND AFTER SALES This is the third time I have had my flight cancelled or changed! I tried to book again with my 'future flight credit' as they will not give a cash refund EVER, and now I can't use it, because apparently I originally booked my first flight (2 years ago) on a different economy class!?! Surely money is money and a credit is a credit, even if I was booking first class its money off no? I got passed to person to person on their hard to find customer service number to eventually find out if I bought outright is was going to cost £200 less than if I used credit. So therefore loosing £200 of my £590 credit. So my credit that I have spent with them is now only worth £390 because their computer systems can't keep up? Terrible customer service and computer systems and just generally frustrating and unsympathetic. I hate this airline.",United,trip_advisor,"['Responsiveness', 'Assurance']"
4287,Comfortable & Pleasant - In Economy - REALLY!,"United Flight 2132 - LAS to EWR This was our second time flying on one of United Airlines’ new Boeing 737-800s and again it was an enjoyable experience. This is said despite the fact that we were flying straight economy on a fully booked flight with a scheduled duration of 4 hours and 49 minutes. Five elements contributed to our comfort and to our pleasure: 1)	The seats are actually comfortable! Unlike most economy-section seats, these seats actually fit a human body. 2)	The seating in economy is actually configured with enough leg-room for a tall man without the extra space given for premium seating and the seat tray even deploys OK for a guy with a big belly. 3)	The overhead bins are much larger than those on other popular aircraft. They are easier to load and unload and less needs to be stuffed below seats. 4)	The cabin staff provided excellent service and really seemed happy doing so! Every encounter was pleasant! 5)	Our arrival was 28 minutes before the scheduled time! 6)	This was a non-stop flight from Las Vegas to Newark making our trip to New York City much shorter and simpler than usual. Given this experience, we HIGHLY Recommend this flight. United is definitely earning our respect and loyalty!",United,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
4288,First Time Experience Flying Avianca Was Wonderful!,"This was my first time flying Avianca. The plane was very clean, lots of leg room, the staff was very friendly, the service was great and the total experience was a pleasure.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4289,Flight with JetBlue ,We're pretty pleased with JetBlue. Flights were on time. Service are fast. Even the flights were full and crowded but the flight attendants managed and organized well. They also offered snacks and drinks during the flights. Hope they'll keep doing the good job.,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
4290,Cheap way to go,"Good flight, no frills, Just a cheap way to get somewhere fast. Crew is nice, plane is clean. Bathrooms nothing special. No snacks or drinks unless you want to pay for them. I use this airline all the time and just take a personal bag which is free.",FrontierAirlines,trip_advisor,['Tangibles']
4291,Helpful check in guy,"There was this man named Aymen, who was so wonderful, he helped my group and I, when we were so confused and didn’t know what to do when there was a booking error. He did an amazing job and made the whole process so much easier. I would totally recommend this airline.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4292,Worst customer service ever‼️,I spoke to Christian P. And he was very disrespectful after I gave him a taste of his own medicine he called everyone for help even cops. The cops walked never said one word they actually waited and suggested other airlines. It was so funny they said I am never allowed to fly with them like I’m missing out on much lol. Anyways I can see why terrible reviews🥳,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4293,The Homeward Flight,As on our trip over the plane on return to Canada was not full and this fact likely made for a better level of service from staff who had the time to take pleasure in their work. Our family of four adults were on our home from a month long tour of Europe and we were tired. Staff did all they were asked to make us comfortable and we had special needs that they were quick to accommodate. My husband has a peanut allergy and each member of our group has special dietary requests. Everything we needed was made ready for us with no hesitation.,AirCanada,trip_advisor,['Assurance']
4294,attendents,"Crew was very good except at end when they said they are also the cleaning crew and kept saying it over and over again and also kept saying over and over again for us to cross our seatbelts that it would save them time for return flight. Makes you think they are not cleaning seats before crossing seat belts for next flight. I realize they are a bit lower price but I do not want to be doing their job, we are not asked to bus our tables at restaurants. Other than that we fly them a lot and pretty good so far.",Allegiant,trip_advisor,['Assurance']
4295,Expensive baggage prices ,Frontier Airlines offers cheap tickets but over charge on luggage. It is ridiculous how they charged $100 for a book bag because it was too thick. Delta allows a free 20 Inc luggage weighting 30 lbs. I've had my membership with Frontier for a while now but considering canceling everything since it's honestly not worth it. On top of that they don't have live agents you can speak to if having an issue. Definitely stay away from Frontier airline,FrontierAirlines,trip_advisor,['Responsiveness']
4296,MRS ARCHIE,Great Trip.. will be going on trip again soon with spirit.. My husband first trip on a plane was a great experience..,SpiritAir,trip_advisor,['Tangibles']
4297,Worst experience ever,"During Covid challenging times, guidelines must be followed: social distance, masks, and washing hands. None of these precautions are followed with the airline. Personnel are lax and they state that they are there for safety! Never again, will fly a major airline line before this low cost provider gets my business! Allegiant should be ashamed of yourself!",Allegiant,trip_advisor,['Responsiveness']
4298,Can i book for someone else - Platinum status,"I have a platinum status but my wife does not. Can I book her flight ticket flying solo, using my account? I tried doing it but it is not allowing me to add her as the only passenger. When I change number of passengers as 2, It obviously adds my name as default and subsequently allows me to add her as second passenger. Any information would be great.",FrontierAirlines,reddit,['Responsiveness']
4299,You win this time,"I fly a lot.. and I’m definitely one of those people that goes with the cheapest most inconvenient flights just to save a buck. LEMMME TELL YA, I felt like a damn princess. They gave me the WHOLE can of soda, their screens are new looking and has cool tech , I got to choose out my free snacks from a cute lil basket, and wanna know the best part? I’m writing this review from the sky cause their free WiFi is the REAL DEAL. If my plane goes down know that I died a happy woman. oh Judine was my flight attendant.. we best friends now.",JetBlue,trip_advisor,['Assurance']
4300,Allegiant,Great deal for no frills airline. Nice to fly out of and into small airports on a direct flight. Make sure to book your checked bags ahead of time to save money.,Allegiant,trip_advisor,['Tangibles']
4301,Saving some $ will cost you a lot more,"Avianca is without a doubt THE WORST airline I’ve used. It is the cheapest to Bolivia from Washington DC but believe me when I say: you will regret it. Even after buying the L size seats, they changed my selection without warning to a smaller seat, without any desire or concern to fix the situation. The stewardesses are just rude and unfriendly. I rather pay double next time and fly again with them.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4302,LOVE flying SWA,"Always a pleasure, on time, smooth flight. Enjoyable flight crew. I'd love it if the pilot pointed out a few points of interest that we're flying over. #1 airline for us - always. Please, more direct flights DEN-RSW.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4303,Delta's Comfort Plus international flight extremely uncomfortable ,"My wife and I flew on Delta from Washington-Dulles via Atlanta to Seoul-Incheon on our way to Chiang Mai, Thailand in late November. While the seats on the flight to Atlanta were fine, the seats on the 15.5 hour A350 flight to Seoul were the most uncomfortable we have ever experienced. It actually hurt to sit down for about 5 days afterwards. The return flight from Seoul to Washington-Dulles on Korean in economy was very comfortable by contrast. Even though the service levels on both airlines were very professional and the food service was very good, we won't fly Delta internationally again. I don't know what they think they are doing, but I won't go near them again for anything beyond short domestic flights. They choose to be uncompetitive.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4304,Cancelled holiday,Booked holiday through emirates flying via Dubai to Maldives Was due to fly 2nd June 2020 Was so excited never flown emirates and never via Dubai then in March received e mail stating flight from Gatwick to Dubai cancelled as was return flight from Dubai .. thought rest of holiday still ok therefore possible re schedule waited and waited I then contacted emirates they confirmed this leg of holiday cancelled and as unable to offer alternative flight and being in lock down was then offered a voucher or full refund I opted for full refund and well done to emirates the refund was paid in full 2 weeks later I also claimed money back for booking of seats this was also paid back to me 3 weeks later. Disappointed holiday cancelled but we’ll done to Emirates hopefully in the future will book holiday with Emirates,Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
4305,WORST AIRLINE EVER,"my flight to columbus was at 7;15 AM, I got to the ticket counter by 6:25 and the agent wouldn’t check my baggage because she claimed it was “too late” and sent me through security to rush to the gate. I was NOT too late because i was there around an hour before the flight left, that’s a very normal time. security took FOREVER, although I did ask to please get permission to get ahead of some people so I could make my flight and the man said “oh it will only take 10 minutes” but it took 30 MINUTES! by the time i got to the gate, the doors were closed and there was no agent for 25 minutes and the plane didn’t even leave until 7:30 so I easily could’ve been let on the plane, and none of the agents there bothered to help me. there was a police officer who said he would talk to the pilot but when he came back out the plane stated to leave.. I WILL NEVER FLY ALLEGIENT AGAIN. DO NOT RECCOMEND THIS AIRLINE AT ALL. TERRIBLE CUSTOMER SERVICE. If i could’ve rated this 0/10 I most definitely would.",Allegiant,trip_advisor,['Responsiveness']
4306,Jet Blue's unbelievably poor customer service,"I have always used and admired Jet Blue. Until now. I booked a flight using frequent flier mileage. Jet Blue canceled the flight. They didn't redeposit the mileage into my account. I have been calling them about it for two months and every time I call I am told that the wait will be 2 - 3 hours. Their website won't help me with my problem. The phone service gives the opportunity for texting. In order to text, I was asked to fill out a verification form, but the form doesn't work. Therefore my text option doesn't exist. I have never felt so frustrated with such poor customer service in my life. It is unbelievable that Jet Blue, for at least two months, has required callers to wait 2-3 hours for someone to help them -- and in all this time they haven't yet solved their problem!!!",JetBlue,trip_advisor,['Responsiveness']
4307,Customer sevice out the window,"My family and I are stranded in NY , the flight is cancelled and moved for tomorrow. What is the answer from Spirit? Nope, we won't give you anything be ause is weather the cause. Now the penies that I saved are spent in time, agravation and hotel, not only that but they will fly us to a different airport and not pay for the transportation back to Fort Lauderdale. There is no one with real authority here to help. Spirit is just not worth the few dollars that you save if it comes to customer service.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
4308,Emirates Flight (BHX-DXB),"Even in ‘Economy Class’ - aboard the A380 the flight was effortlessly smooth; Cabin Crew attentiveness & attention to detail - was flawless; Food & beverages, both flowed & were of excellent quality’s & quantities. Emirates - are far superior, to that of the NOT-so efficient, nor effective: ‘Etihad Airways’ flights taken, the same time last year, to Abu Dhabi. I can wholeheartedly highly recommend Emirates flights, to anyone for mid / long haul flights. The standard of basic comforts - even in Economy Class, is one which a fair few other Airlines should emulate to copy, in the 1st instance..",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4309,Flight cancelled without notification,Appalling service. I came to the airport just to learn my flight was cancelled and never got a notification.,United,trip_advisor,['Reliability']
4310,Can't trust the information,"My first mistake was in believing the information on the website, and then confirmed by several Air Canada agents. It was completely wrong! As it turned out, there was not enough time to make a connecting flight despite all the people who told me it was no problem. I was delayed 8 hours and then rerouted through extra flights. The on board personnel refused to provide needed information saying that there would be an agent at the gate to help. There was no agent at the gate. And no help. It was a horrible trip. On the return flight, there were 200 people in economy and 4 bathrooms - 2 of which were closed for the entire 8 hour flight.",AirCanada,trip_advisor,['Responsiveness']
4311,Flight cancelled,"On our return trip from Orlando our flight was supposed to leave at 6:10 a.m. we got an Uber at 3:30 in the morning to the airport. When we got to the airport we realized that our flight had been cancelled, and the next available flight was 2 days later. I had received an email at 2 a.m. but didn’t think to look at my email until I got to the airport. Spirit did nothing but refund our money. They did not help us find another flight or give us hotel money. They had also cancelled a flight to Philadelphia. There were over a hundred people at the airport at the Spirit desk, trying to figure out how to get where they needed to go.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
4312,Family Fun in Austin,"Great flight , departed early in the morning and arrived in Austin by mid-morning Basically had the whole day to enjoy with family .",SouthWest,trip_advisor,['NA']
4313,Rip off,"Yes you think you might be saving on flight cost, but soon after you find it cost as much if not more than its competitors. Do yourself a favor and book else where.",SpiritAir,trip_advisor,['Responsiveness']
4314,My Airline!,I almost always fly Delta. They just do business better than others! They are good at keeping you updated and also very friendly.,Delta,trip_advisor,['NA']
4315,Great flight,"The flight attendants were very kind! Going to and from our destination. There was a slight delay on our way back, but the flight attendant gave us a free drink. We never had any issues with our tickets, boarding or the flight in general.",SouthWest,trip_advisor,['Assurance']
4316,Great on-board Service and decent Seating,The check in procedure in Glasgow was very smooth and the check in staff were very pleasant and helpful. Boarding was easy and the cabin crew greeted me going on board. The flight itself was good with plenty of drinks and the meal was quite good with the crew being very attentive. Lots of entertainment with the ICE system with a huge selection of films / TV programmes and other choies. The transit time in Dubai wasn't too long 2.5 hours so time to shop around the extensive Dubai Duty Free. The flight to Jakarta was pretty much the same as from Glasgow with superbe service from the cabin crew. It is quite a long trip but there is plenty to do onboard. Highly Recommended place to visit.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4317,Allegiant is impossible to contact and they don’t care ,I have been trying to change my flight since Tuesday— it’s now Friday. Their website has a glitch and won’t allow you to do this online. The chat attendant cannot help. I called the Allegiant cardholder assistance line and was on hold for hours for three days in a row. Left a message on Tuesday and Thursday for a call back. They never called. Was on hold for over two hours today and the recording said I had more than a two hour wait remaining. In the meantime the price of the change in fare had increased by $20. Makes you wonder about the competence and safety of the company.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4318,Flüge ohne Probleme,"Wir hatten mehrere Flüge mit dieser Airline in Südamerika, und es gab keine Probleme. Auch der Service war okay, auf den internationalen Routen wurden kleine Snacks und Getränke gereicht.",Avianca,trip_advisor,['Responsiveness']
4319,easy to flight with spirit,"everything was ok, except for the seats are very uncomfortable. you have to pay extra for a better seat, they sell drinks and snacks during the flight, nothing is free.",SpiritAir,trip_advisor,['Responsiveness']
4320,You suck,No communication and delayed for hours on end for no reason. Terrible service and zero solutions. Better off driving. United is the worst.,United,trip_advisor,['Responsiveness']
4321,Chris C.,The TSA agents at this airport are rude bordering on aggressive. One actually got up in my face and yelled at me to take my mask off when he tells me to. Other TSA agents ignored me and acted mad when I asked them a question.,Allegiant,trip_advisor,['NA']
4322,"El website no funciona, los empleados responden constantemente que el sistema no les permite ver ni hacer nada","El website no funciona, los empleados responden siempre que el sistema no les permite ver ni cambiar nada, no pudimos comprar equipaje antes de llegar al aeropuerto, el costo delcada maleta fue de 100 dólares en el aeropuerto. Reprogramaron el vuelo MUCHAS veces, no te dan opción a elegir, no te dan explicación, los que atienden por teléfono te pueden tener horas en espera y no resuelven nada. UN DESASTRE.",Avianca,trip_advisor,['Responsiveness']
4323,Staff laughing at Las Vegas airport,"Staff not ready. I was told by the crew to not check in a backpack due to a $79 fee. After that, I went to the express check in and because of the worst customer service They made me miss the flight. Next available flight was 20 hours from the time I was at check in, the crew was laughing at my situation. I had to sleep at the airport because I couldn’t go anywhere. Definitely not recommended Spirit. I will never book a flight with this shi*** company.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4324,Flying to Theme Parks,"Our family recently flew Delta DL992 and we were so impressed. We had heard all the horror stories about domestic US flights but none of the ones we've taken have been any problems. But Delta stood out for us, even flying economy! Seat was comfy. Facilities were clean. Service from the crew was great. But what was amazing was the in flight entertainment. All 4 of us found something to watch or play. Would definitely recommend.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4325,Tried to use a credit from 2020 for a 2022 flight.  United completely botched the booking which could not be found.,We rebooked a covid cancelled flight with a 2020 credit. United completely botched the booking which could not be found both going and returning in spite of receiving all the information that we were good to go. We were forced to purchase another ticket from Lufthansa in order to return home after having paid for a round trip ticket with United. Many hours on the phone with booking problems and now again trying to get a refund. None of this was due to my cancellation but with United incompetence.,United,trip_advisor,"['Responsiveness', 'Reliability']"
4326,"Baggage Claim JFK Sunday Oct 2, 2022 Flight 1094","Flight from Austin, TX arrived early at JFK at 10:20PM on Sunday, October 2,2022. After over 90 minutes in baggage claim, none of the luggage was available for approx 60 of us on this flight. No one was available to provide any update on the location of our luggage despite several other flights that landed after us had received their luggage. I went over to the JetBlue service area where many of the people on this flight were looking for some explanation. The supervisor was someone named ""Dan"" who did next to nothing to explain the delay, only called the Port Authority Police to clear the office area which we all did. Dan NEVER offered any explanation for this lengthy delay but it was not until 12:45AM that we finally got the luggage. I had to pay our car service an additional amount to hold him at the airport for our ride home. This is not what I expected from JetBlue since I had used the airport for family vacations in the past and business trips. Questioned this supervisor as to why he did not come out of his office and just provide some answers for the delay, at the very least offer to have luggage delivered to your house the following day, provide some water, etc. Not very good impression from this individual or customer service",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
4327,early arrival at connection meant free time for the arrival day,"Flight was ORD-DEN-ELP, United got us to DEN very early so I was able to catch a flight 2 hours earlier than expected which made the day way less stressful",United,trip_advisor,['Responsiveness']
4328,No amigable en casos de discapacidad o movilidad reducida,"Un servicio pésimo en la asignación de sillas; viajo con mi esposa y mis dos hijas ( 6 y 2 años). Yo soy usuario de silla de ruedas por lesión medular a la altura T3. A mis dos chiquillas les asignaron sillas separadas, es decir mi hijas SOLAS lejos de sus padres. ¿Cómo es eso posible? Y para mí una ubicación adelante de la salida de emergencia que NO es posible reclinar la silla. No espero que sean médicos pero el sentido común debería indicar que es el puesto menos idóneo para un ocupante que entre en silla de ruedas ¿no?. De cualquier forma el personal del avión tampoco hizo nada pudiendo ubicarnos mejor ya que el avión tenía algunas sillas disponibles. Definitivamente están pidiendo a gritos sus empleados una capacitación. Malísimo Y nos indicaron que por el tema de la silla de ruedas no podíamos hacer Web check-in. Debíamos hacerlo solo en el aeropuerto. La azafata nos dijo que si pudimos haberlo hecho Web. ¿A quien le creemos?",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
4329,HORRIBLE! ,Not only the flight was delayed! Once I received my luggage the entire wheel was missing. The luggage was checked in with 4 wheels not 3! The bag cost me $80. I’m aware that they throw the luggage. But that’s crazy that an entire wheel with 6 strews had went missing. They took no time to reject my request for compensation for breaking my property. I will never fly with them again.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4330,Thank God it was only 2.5 hours,"Where to start? Plane was crowded, cramped, and not comfortable at all. By the time we touched down at Indy I was starting to experience cramping from the horribly uncomfortable seats. For the money we paid (hundreds for tickets which then sold for $88 later) we weren't even offered a drink...you pay for everything. Stewardesses were detached and unfriendly. I don't plan to ever use them again.",SpiritAir,trip_advisor,['Tangibles']
4331,Horrible service,"Let me tell you about my experience — the frustration was brewing all day and it hit the fan with an unprofessional agent… Anyway my original flight was delayed from 1:55 to 3:30, 3:30 to 4:30 then back to 4:04 to 5:30 then 6:45 due to an issue not in my control as a passenger. It was an “aircraft issue”from 5 people I spoke with… I called at 10:30 am to put my boarding passes, 3 on standby for the flight at 3:46 pm. Well I get called for the standby list I’m #3 little did I know they placed my children as number #7 and #8, so the rude agent that was working Jan 1, 2023 during the 3 pm shift ( a female her name was Katrina I think) said they are not 15 or older so I’m telling there’s nothing I can do. If they were you could have the exit seats, then she says if you have an issue do you want me to call a supervisor… yes because how can you put me on standby well before my children but not my children with me. My children are 6&8 so please help me understand this… well she dismissed me completely because she said her job is to finish the list. She said I was “ not listening to her and if I would do better than she could explain” as a mother it’s UNACCEPTABLE FOR YOU TO THINK it’s okay to rebook me and not my children with me. Then tell me oh well. Her unprofessional showed who works for United Arlines Orlando. So I had to get loud and demand someone of superiority. I would like to applaud the supervisors an older gentleman with white hair and red head woman, they came and apologized and said we will handle it. I was on the flight 5 mins later!! The fact that she did not provide any solution but that I move so someone else can be seated instead was mind blowing instead of trying to accommodate me. I know they blame costumers but come on, how would you think it’s okay to not accommodate when the airline has an issue. I cannot believe this experience today, it has really turned me off. She was so unprofessional and rude it was ridiculous. I would like to get home also. Then as I’m boarding the plane they attempted to tell me that the issue was my children don’t have a mileage account it only verified adults. Again, when rebooking my flight why not book my children also???? And with me??? This could have all been avoided…. So I said what is another solution she finally after me having to demand a response and point to gate 41 oh there’s a 4:48 go on that standby list. But aren’t I being called now? Help me understand how this sense… is that guaranteed?? Maybe your agents need to be retrained because she clearly does not like her job. And does not resemble any of the quality experience I’ve received with United! She was working because I want her to be spoke the UA1849 3:46 pm gate 40 counter!!!! Don’t try to tell me they are not included in my boarding pass when you scan 1 pass it ask about all 3 passes as they are minors…",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4332,100$ fee for canceling flights,"I couldn’t make my flight do to unforeseen circumstances and completely lost my money, no refund options and no way to talk to an actual human. I will never use them again.",FrontierAirlines,trip_advisor,['Responsiveness']
4333,Flight Cancelled Very Last Minute,"This was the worst experience I have had with any flight, EVER! First lets begin with the fact it was imperative that I return on Saturday 2/26/22 due to obligations that were needed to be met. My flight was suppose to be at 6 pm Friday evening. It was delayed over an hour which we were kind of told because a Stewart was needed for the flight. Just past 8 o'clock the fight was canceled. The desk couldn't give anyone a solid answer as to why & was completely helpless for the 75 plus stranded. I quickly made a reservation for 6 am & had to leave out of Orlando International on a completely different airline. I headed towards that airport in an uber which once I got to a hotel close I was told there were no rooms available ANYWHERE in the immediate area because of conventions in the area. At that time I asked the front desk if I could sit & search for something in desperation. After almost a half hour the manager of the hotel told me that they had a last minute cancellation & a room was now available. YES my luck was turning for a second until I was told the price. $525.00 after tax which at that point I had no other choice. Between that cost & the $650.00 for my one way ticket to Columbus Ohio at 6 a.m. which I had to be there at 4 a.m. which means I only got to take advantage of my $525.00 room for only five hours. Thats over $100.00 per hour to sleep. I feel like someone owes me reimbursement and not some voucher. I have tried contacting them over and over but it seems like the response rate is the same as their guaranteed flight status. I wish for once a company would actually care about the people who use their services.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4334,Worst airline ever. Do not fly,Spirit airline cancelled my flight twice on day of flight just before an hour. Did not provide any reason. Staff was so rude. Just said flights are cancelled. if you like to get refund join the line of 250+ people to get the refund. I tried to get my refund with online request. Its been so many days they kept saying its issued and i haven't received it. I repeatedly reported about the issue but no response. they are trying to force flight credit instead of my refund. Its worst airline do not fall for its low price. you will end up missing your trip or end up paying high price to another airline on last moment. I ended up paying extremely high price to fly to my destination.,SpiritAir,trip_advisor,['Responsiveness']
4335,First time flying with this airline....,"I've always flown Delta to Dallas but the $100 difference per ticket plus two free checked bags made the decision for us. I was vey skeptical about the boarding process but read several blogs after purchasing the tickets and managed to score Zone A both ways, therefore, easily found seats together on both flights. I would have given them 5 stars but the flight back was delayed and they waited longer than I felt they should have to notify us. I never got an email or text notification and the screens at the boarding gate were not up to date! Luckily it ended up being less than 30 minutes late!",SouthWest,trip_advisor,['Responsiveness']
4336,Needs significant improvement ,Poor service even on international flights. They served just one cup of coffee for a flight from San Francisco to Montreal. You have to pay extra even for a headphone to use the entertainment system.,AirCanada,trip_advisor,['Responsiveness']
4337,Don’t use this airline,Will never ever use this airline again. From the moment we got to the airport they were rude and unhelpful. The attendant sent us in circles when we simply needed the international counter. At that counter we were charged $100 for the bag being over weight when we had already paid $75 to take it. BEWARE they don’t charge the difference it was $175 total each way! Our flight was delayed and they sent the email when we should have been boarding. Counter help was rude and not helpful and there are no 800 numbers to talk to. I will never ever go on this airline again,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4338,Excelente aerolínea,Excelente aerolínea. Vuelo puntual y muy buena atención a bordo. Recomendaría la aerolínea a quien quiera viajar dentro de Colombia y al exterior.,Avianca,trip_advisor,['NA']
4339,Go with Spirit instead,"Expect delays and cancellations. Weather I can sympathize with, but that was the case for 1 delay. With 5 delays, 2 cancellations WITHOUT rescheduling and absolutely 0 reimbursement or help all in a period of about 72 hours, this company is not worth dealing with. The flights I had to fight to get on (after mine were canceled) were uncomfortable and unclean and you could tell all of their staff, gate agents and attendants, were just as unhappy with Allegiant as everyone else. Not worth the stress and I never thought I would say this but, I wish I had flown Spirit.",Allegiant,trip_advisor,['Responsiveness']
4340,Cramped flight and no choice of food,"We were unfortunate enough to fly on a dreamliner with air canada, we were seated towards the back of the plane, there was no room for hand luggage and the staff continually bumped my arm however far in I stayed throughout the flight all night. The toilet flush was also unusually loud and did not let us sleep. Some of the plane had a choice of food but not the rear cabin, there was only one selection left and it was truly nasty, tomato with some pasta. Our seats would recline but we avoided it as the people behind us were left with no room if we did - they could not exit their seats at all with ours reclined. Not an experience I ever want to repeat. The worse flight of my life",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
4341,Scam,"They overbooked and didn't people enter the airplane. No offer for replacement, either you book a new ticket or you pay a fine, yes a fine because they have overbooked the flight. Disgusting criminal company.",Avianca,trip_advisor,['Responsiveness']
4342,Retraso sin información,Estuvimos casi 2 horas sentados en el avión que despegaba De Santiago sin ninguna explicación o disculpa. Solo informaron una vez que había un retraso por mantencion no programada.,Avianca,trip_advisor,['Responsiveness']
4343,"First time flyer on this airline, all went well","I've never flown on Frontier before. This trip was a gift and purchased for me. Since it was a surprise I was unable to pick the airline I would use. Everything went well. Literally no issue(s) to report for either leg of the flight. I had a ticket that I could take a carry on luggage with me, this went well. I had a ticket where I could not pick my seat, so I did not sit by the person I was flying with on the return flight, a bit disappointing; however, not everything is perfect. The plane loaded on time both ways, we took off on time both ways, and we landed early both ways. Both ways were direct. Because of this experience I would try Frontier again. (Side note: I've done my fair share of flying and I don't recall ever being on any flights that had the high number of dogs flying with the passengers as these flights did.)",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
4344,A/c flight to rome,Great flight with good service. The schedule was respected without any delays. Also the staff was friendly and courteous. Would definitely fly again with them.,AirCanada,trip_advisor,['Assurance']
4345,Waited 1 hr 20 minutes just to get a confirmation number that doesnt work,"Heads up to anyone booking flights on their site- it sucks, down 70% of the time or important backend stuff just doesnt work LIKE SENDING THE CONFIRMATION EMAIL. I didnt get one, so called support at 2 am, finally got someone at like 4 am. She said she could easily see me in the system but couldnt send the confirmation email from her end either. She read the number out to me, I thanked her for the time- and here's the fuckup- didnt try to manage my flight with the provided number until after. Spoiler alert: it doesnt work. No clue how im gonna check in for my flight, but I know I HAVE one at least, according to the system. Not gonna bother with customer support again unless I cant check in I guess. Will update as a warning if my flight gets cancelled or I run into issues on this, but it's in december.",Allegiant,reddit,['Responsiveness']
4346,Terrible customer service,"Frontier is the worst experience I’ve had with an airline. When I tried to change my flight to a day later on the same plane, because I wanted to carpool to the airport with another flyer, I was told I couldn’t and I would have to cancel the flight and rebook. The first agent hung up on me and after contacting Priceline I was told I can only talk to frontier. So I called again, cancelled and accepted that the fee to cancel was most of what my flight costed. Not only did I not receive the small refund, I got a notification to check in, confirming that the representative never actually cancelled said flight. Overall, the helpfulness is nil and is not worth being on hold for 30-45 minutes each time just to be told that it’s not their problem and you have to cough up the extra finances. I’ll make sure to steer clear of this airline in the future.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4347,Another flawless flight,"Southwest continues to be our favorite airline. The people make the biggest difference. They are curtious, professional, and do it all with a sense of humor.",SouthWest,trip_advisor,['Assurance']
4348,Mr,"There are many negative reviews about Frontiers customer service, and unfortunately they seem to be valid. Worst traveling experience in over 30 flights and 20 years, and really unfortunate as well as this was 100% preventable by Frontier. We waited for 4 hours as Frontier changed our flight departure time back and forth 5 times (I’ll try to upload a screen shot of something along these lines if possible). I do understand that this happens with airlines at times, and that’s ok, but boarding finally began (although later than scheduled on their “final” update), and then the doors abruptly closed without an announcement from Frontier and their staff disappeared. We then watched our flight through the terminal glass prepare for flight for a half an hour (with our luggage aboard), and again no one from Frontier was available to help us because they just disappeared from the boarding station. Another Frontier station next to ours had zero interest in helping us, and dismissively said “nothing we can do sir.” I said “thank you,” but was understandably upset. Finally, a Frontier manager appeared again from the gate we were supposed to leave from (San Juan 2-17-2023 at approx 6:00 PM gate C5 female), who had no desire other than to talk down to me and my special needs wife (with zero concern for us and 100% negative attitude toward THEIR dilemma) and then said again (quite dismissively) there was nothing she would do and then even encouraged me to use another airline. Wow. I’m a small business owner. I’d be sunk if I had this amount of disrespect for my customers. Do yourself a favor working people, plan accordingly ahead of time and don’t get stuck with Frontier. Maybe try them if they are your only choice and it’s an emergency.",FrontierAirlines,trip_advisor,['Responsiveness']
4349,Ridiculous delays unrelated to weather,"An hour before we were to leave for our 5:45pm flight we were notified that our plane would not be taking off until at least 12:20am. (Mind you this wasn’t related to weather.) I had to wait 45 minutes to speak to someone on the phone (after it took me forever to find a number and get through their phone chain that tries everything in their power to make you not talk to a representative. I was given no explanation beyond “service issues” and my only options were to fly out on Wednesday (two days later when I had a hotel/car already booked) or take a credit to use at a later time, not my money back. Needless to say we did leave on that flight and by the time we got to the airport in FL at 2:30 am our car rental place was closed and we had to spend another 4 hours sitting up in the airport (the other alternative was to pay $200+ for a hotel room for just a few hours.) For my troubles? A $50 non-transferable voucher for my husband and myself. The little bit of money you may save with this airline is nowhere near the hassle and inconsistency of flying with them. Do yourself a favor and fly through a more noteable airline.",Allegiant,trip_advisor,['Responsiveness']
4350,Good flight,It was a good flight from JFK to Cancun. Not really a big deal if you are flying economy. I am a simple traveler and i don't expect much on my trips as long as they take me to point A to point B,JetBlue,trip_advisor,['Tangibles']
4351,Canceled Flight,"I would ideally never fly on a United flight again. We were tying our shoes, preparing to get picked up to be driven to the airport by a friend on Friday around noon, when we got causal text messages that our flight was cancelled (no explanation) and not to worry, they would fly us out the next day. We were originally supposed to fly into Rochester, NY for a wedding (taking place on Friday evening). We quickly called United but they took their time finding a ""solution"", time we didn't have. After a very prolonged conversation with United, we were able to get rescheduled onto a flight into Ithaca, NY, in order to not miss a family wedding that we had planned to attend for months. As a result of the cancellation and flying into Ithaca, we were forced to rent a vehicle and drive from Ithaca to Rochester, NY, in order to make it on-time. Additionally, due to the delay by the United customer support to reschedule us onto the flight into Ithaca, we had to resort to bring our car to Dulles and paying for long-term parking. While on the phone with United to reschedule our call, they assured us that they would reimburse our parking and rental car costs. I am always hesitant to take the word of customer service employees because they aren't the ones that ultimately help you at the end of the process (thus they have no skin in the game) but I trusted United on this one, which was my mistake. Upon turning in our receipts, they gave us $150 vouchers to fly on United AGAIN. Vouchers, to use the same service that continually didn't deliver the first time, is not the same as reimbursement. Those vouchers do not help me pay the parking and rental car bills and they are not what I was promised. I fly constantly for work and based on this experience, which should have been a simple hour-long flight, I will be avoiding United at all costs.",United,trip_advisor,"['Responsiveness', 'Assurance']"
4352,Never any issues,"I never have any issue when flying Southwest. I enjoyed our flight straight through, no layovers. Flight attendants are always pleasant.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
4353,Frequent Flight delays due to weather condition paperwork that needs to be printed?,"I had overheard this before a previous flight that was delayed by a few hours, and I’m waiting to fly again and am wondering if all flight delays are related to this change in policy. Does anyone know?",Spirit,reddit,['NA']
4354,They charged me $60 for my personal item!,"So I have actually loved frontier air. I can fly to my condo in Laughlin, Nevada fast and inexpensive. I go often and dont need to bring much seeing I have a 2nd home there. This last time I was I'm line to board (after being delayed an hour and half) and I was told I had to pay for my personal item! My bag is within the personal item dimensions and have always used it. This time she made me pay $60 (double the regular price) even after i put it in the size box at the counter. I have sent several emails to corporate and was only offered 1/2 back. I am PISSED to say the least. If I was going to pay for a bag I would have brought a suitcase! Also when I go to book my ticket I have found they charge me for a seat or add a bag when I didnt choose one. I have to call and have them take it off every time. IF THEY DONT WANT TO OFFER FREE SEATING OR PERSONAL ITEMS TAKE THE OPTION OFF!!!",FrontierAirlines,trip_advisor,['Responsiveness']
4355,Caught the last leg of this route :-(,"Allegiant has flown from Punta Gorda to Greenville/Spartanburg, SC, for years, but it seems that they have cancelled that route. We used them multiple times per year, and we are very sorry to see this option go away. It is a bare bones flight, but there is no reason I cannot go a couple of hours without eating or drinking something, so it was worth it. I do not appreciate having to pay for a carryon, though, so that is why they lost a star. Make sure that you take everything into account -- luggage fees, seat choice fees, etc. -- when making your reservation or it may turn out that another airline is actually cheaper. And you might get a cup of pop and some pretzels. :-)",Allegiant,trip_advisor,['NA']
4356,Bad experience,After having such a nice time in Guatemala I had to deal with this rude flight attendant she had a face like she was mad at the world. She was hiding her name tag so I wouldn’t see her name I asked her a question and she was extremely rude like she didn’t want to be at work I used spirit in the past and this never happened before She should be trained to improve her costumer service Because doesn’t know how to treat others. This was on May 14th 2022 flight from Guatemala to Orlando fl,SpiritAir,trip_advisor,['Assurance']
4357,Avianca tiene un servicio de comida pésimo,"Normalmente me toca viajar por Avianca y en puntualidad y atención de su personal son excelentes, pero el servicio de alimentación es una porqueria da pena al punto que nunca lo recibo y ya el personal está acostumbrado al rechazo y es increíble porque muchos pasajeros con los que veo frecuente mente opinan lo mismo.",Avianca,trip_advisor,['Tangibles']
4358,Squashed under a giant man,"This basic economy is terrible. I, a six foot tall 250 pound guy, was squashed between the window and a sleeping giant who kept on crushing me the entire flight. I get the feeling that the airline does everything possible to make the trip bad so you will upgrade. I know they don’t know the size of the seat occupants- but the last on the plane with no seat assignments until the gate checkin makes me feel abused. Staff was alright and of course the flight was without incident. Perspective of a seasoned traveler.",Delta,trip_advisor,['Assurance']
4359,worst experience,"After vacationing in Fort Myers for Christmas, we were to travel back to Wisconsin on Frontier Airlines. Our flight was scheduled for 10:45pm. We arrived at our terminal to discover a different Frontier flight to Cleveland was delayed due to mechanical issues on the plane. After quite some time, they boarded the plane. In the meantime, they had switched our gate to B3 from B7. So we moved. After being gone for what seemed to be an hour, the plane to Cleveland came back to the airport from the runway. They then switched us back to B7, unloaded the Cleveland plane, AND PUT THEM ON OUR PLANE! They gave us the faulty plane which then delayed us. No answers to questions, no explanations, NOTHING. Finally at 12:15am (flight was to leave at 10:45pm remember) they tell us that that the flight has been cancelled. They did not have any flights to rebook us on as it was the holiday season. They tell us we have to use a website called tripeasy.com to book our flight in order to get reimbursed. But of course-you guessed it-the site wasn't working....after 4 times being transferred on the phone, Frontier informs me that we can submit our receipts for reimbursement in a different manner. So I did. We had to put out an excessive amount of money for 4 one-way tickets to Milwaukee on a different airline in a different city. Now we are waiting for Frontier to reimburse us for the $2,000 we spent in airfare home. Not to mention that the staff was completely disinterested in the fact that this was all happening and the questions I was asking were a nuisance. They could get us home on Tuesday 1/7/20 but not before. Their attitude was ""take it or leave it"" My husband and I are both teachers and we have 2 teenagers. Missing work, school, sports practices were not an option. Not to mention that our dog was home alone as the dog sitter had left since we were suppose to be on our way home. Oh-and i had run out of my blood pressure medication. But take it or leave it was the response I got. Just writing this is making me mad!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4360,Orlando experience,"After standing in line for 2 hrs early in the morning in Orlando airport for baggage check-in we were told that we're too late to check-in baggage. Our flight was scheduled at 7:55am on Monday Feb 14, we reached the airport at 5:15am. Just by seeing the line, we knew we wouldn't make it to the front of the line on time. It was insane. I am not exaggerating. After that, we had to stand in another line for another 2 hrs for rebooking, and then we were told there was no flight to Detroit until Thursday. The sheer number of people on rebooking like shows how irresponsible the airline is and how many people missed their flight. Frontier took absolutely no responsibility for it and the only thing they could offer us was another flight 3 days later. Never again, Frontier! Never again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4361,Long Day,"Not easy to get from Gander to Penticton, and made even more difficult by (1) the cancellation of flights from/to Penticton and Vancouver, and (2) grounding of the 737's. But Air Canada came through, had me back in my bed in one (very long) day. On all four flights i had friendly attentive crew..a delay on the last segment was handled very well, with customer service keeping us in the loop.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4362,TERRIBLE,"Cancelled our flight twice. After first cancellation, paid to stay a second day. When second flight was cancelled they didn't even send an email. Just said ""Flight cancelled"" when we tried to check in. Single mom, four little kids. Yikes. Called customer service, waited for 35 mintues.... no help. Booked flight on united for the five of us. $2000. Spirit is the worst.. I knew what I was getting into. I should have booked united the first time. I know have ""credit"" for a future spirit flight. Will never use. Hope this company goes out of business. Worst worst worst.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4363,Horrible customer service - Disrespected and taken advantage of,I had a flight that was supposed to be in March. Due to the pandemic I had to cancel my flight. I called into customer service and they stated the credit would be valid with no expiration date. I then went to book a flight for Sept. today and tried using the code I was provided and the code was not valid. I called customer service again and they advised my credit was no longer valid. When I explained the reasoning behind the cancellation and that this was all due to a pandemic they stated that it didn't matter and the credit was gone. The rep I spoke with was Jenny 8085565 and she was extremely unhelpful and disrespectful. I then asked to speak with a supervisor and she declined to allow me. When I instead she provided mass amounts of attitude and then continued to put me on hold for over 8 minutes to then come back and say she was going to transfer me to the help desk which is not higher than her because the people waiting are more important. I then stated I wanted to speak with cooperate because if they are doing this to me who knows how many other people are gong to be affected especially when there is a global pandemic and this company cant even do the right thing and keep a credit valid for the next flight. I then sat on hold for over 25 minutes waiting for a cooperate rep. This is so disappointing that even during COVID they are treating people like this. I honestly fly Frontier a lot and the only reason I have is because of the cheap flight but now I would rather spend my money elsewhere so I dont feel disrespected and taken advantage of.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4364,"Super service made for an enjoyable, quick flight.",This was our first time using Allegiant Air and we were very pleased. We wanted to make a quick trip to Southern California and this was the perfect airline to book with. It's no-frills flight but that's exactly what we would expect from an economy flight. What we didn't expect was that the staff would be so attentive and helpful. We will fly Allegiant again for sure!,Allegiant,trip_advisor,['Assurance']
4365,Spirit is coming up,"Had an overall pleasurable experience flying today. It was exactly as promised. I'm 6'4"" and fit just fine from Orlando to Phoenix. A+",SpiritAir,trip_advisor,['Assurance']
4366,New York Time Square,"First time to fly first class. Felt like a king and my wife felt like a queen. First time to New York time square, first Broadway show, and I will go back again to go see the rest of New York New York. Check the double Dekker bus tour to downtown, Outstanding tour recommended very highly. You could jump off and on. Got off at battery Park, see you Statue of Liberty, Ellis Island, outstanding tour, .",Delta,trip_advisor,['NA']
4367,Very smooth check in,The Flight Check in was pretty smooth. I am a TSA member and I was the first on TSA lane. The flight was short and smooth. Great flight!,JetBlue,trip_advisor,['Responsiveness']
4368,Awful customer service!!,"Frontier delayed my bags for 2 days on a recent flight. I filed a claim before leaving the airport, and the gate agent told me he would input it into the system, so I handed him the claim (paper form). I asked who I could call to check on it and he gave me a phone number. The next day I hadn’t heard anything, so I called the phone number and they HUNG UP on me - 3 different times. I then went to the online chat support and was told that a claim was never filed!! I filed a claim online, have followed up on it every single day (it has now been a week) and have STILL not heard back about it. I now am trying to get reimbursement for my things that I had to replace, but I just keep getting hung up on or when I use the online chat, agents stop responding. This is truly unacceptable customer service and I can hardly believe they can get away with treating people like this. I will never be flying with them again, and would advise you not to if you can at all help it, because god forbid something should go wrong (even if it’s their fault), you will not receive any help or resolution.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4369,The best option for a flight in USA,"Is a good fight for traveling Tampico to San Francisco, is puntual, the flight attendants are friendly and I love Houston airport. The people in the counter always to help you. The tickets are expensive the other airlines as Interjet or Aeromexico, but the worth it. If you don´t want pay a fee for your luggage carry with you a small backpack. The flight just offer a not alcoholic beverages, pretzzels and delicious cookies.",United,trip_advisor,"['Tangibles', 'Assurance']"
4370,Poor treatment of customers in this uncertain time,"I have received your “credit” to book through June or “miles” to use by September, but the country has no end in site of the travel bans. It doesn’t seem very ethical that refunds would not be given. It is bad enough that my two Senior students are missing out on everything this year, but now my son is out of a vacation with no refund in site. It is very disappointing how you are blocking your customers in to lose their money when this is out of our control.",FrontierAirlines,trip_advisor,['Responsiveness']
4371,Nonstop and on time.,"Flying frequently for work and even though 2 major airlines are preferred through our company, we can choose to use others if they offer better option. Professional staff and on time flights. Clean, newer equipment. Hope that my experience remains consistent as I hope to use their service again. Will withhold a 10 rating until I have more experience with them but this time was very good.",JetBlue,trip_advisor,"['Reliability', 'Assurance']"
4372,No Frills but good for a short flight,I fly back and forth to Florida with my cat and they make it very easy and less $$ than some airlines. The prices are great and if you need a quick non stop flight this is the way to go. There are charges for all the extras but if you bring just a back pack and your own snacks you will be ok. The seats are small so wouldn't use them for a longer flight. Crew has always been professional and helpful. Flights are mostly on time. No complaints.,Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
4373,?,I have been flying with Spirit since 2014. I have never had a bad experience and only one delay in plane service due to the weather. The people who hate Spirit are the one who thinks the rules don’t apply to them. If you don’t follow their rule you just need to swipe your credit card.,SpiritAir,trip_advisor,['Responsiveness']
4374,Just Hope you don't have any problems,"This was a round trip from OKC to Las Vegas. There was some snow in Las Vegas and when we got to the airport the flight had been delayed. After waiting for a while we were in formed the trip had been cancelled due to the weather. By this time the snow had stopped, and we saw other airlines beginning to take off. This was on Thursday Feb 21st. Since they only travel there on Sundays and Thursdays they said they had limited spaces available on the next 2 return flights. Said they would refund our money. No help for Hotels, rental cars, other flights or anything. They just said we were on our own. We rented a car one way from Las Vegas to OKC for 2 days for $470 plus gas. We have flown them many times and have never had anything come up. They are a bargain airline and it really showed this time. I'm thinking trip insurance to keep from getting stuck somewhere is a must with them.",Allegiant,trip_advisor,['Reliability']
4375,"The flight is OK, but on board never purchase..............","On a flight from Amsterdam via Dubai to Bangkok I have purchased a TRU VIRTU wallet, protecting creditcards from illegal scanning, etc. It was a gift for my girlfriend. When she opened the box, she detected a tear inside the wallet. On the flight back from BKK to DXB, the crew on board advised me to go to an Emirates salesoffice at Terminal 3. Well from there they send me from the pillar to post. Nobody could do something, one of them advised me to report it back on my flight from Dubai to Amsterdam.Ok. And on board I had a confrontation with a stewardess or purser (dont know) after my explanation about the problem with the TEAR inside the TRU VIRTU wallet: she answered: “sorry we cannot help you” without taking a look to the tear. Thats it!!! I have felt a pinnacle of arrogance from this member of the Emirates crew. Thatswhy in order to avoid a “heart disease”, NEVER purchase something on board of an Emirates flght. I",Emirates,trip_advisor,['Responsiveness']
4376,It’s not worth it!!!!!,"My direct flight Tampa-Santo Domingo (DR) on 4/15/2024 was suddenly changed to a flight connecting in Philadelphia with an overlay of 19 hours! Changed my departing flight to 4/16 but later realized had a 6 hr stop in SJA. Finally able to re book departure for 4/17 non stop but had to pay $37 for this. Bottom line, you get what you pay for. If you think you’re saving a significant amount by flying these ultra low cost airlines, think twice (at least). I’d say avoid international trips. And, forget about getting a human being trying to solve your trip conflicts. Get your Valiums, Tylenols and nitroglycerin tabs ready.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
4377,Ok flight but nothing to write home about,"This flight was ok. Our final destination was Miami but we did have a four hour layover in Cincinnati. There were no announcements regarding a gate change so we just about missed our connecting flight. The air fare did not include seats or luggage fees. In the beginning I thought the fare was great but after you purchase your seats and pay for luggage you may as well book with a different airline. If you want a beverage or a snack be prepared to pay for that as well. The only saving grace was the leg room our seats were on the third row and we did have extra legroom, but the seats were not very comfortable. I really do t think I will book Frontier again.",FrontierAirlines,trip_advisor,['Responsiveness']
4378,Another amazing inflight experience ,I would highly recommend Emirates business class travel to anyone. The staff are amazing and offer a fantastic service. Inflight entertainment is brilliant with all of the recent movies and TV. Experience was so good that the following will not reduce my overall experience below 5 but I’ve not been able to order my preferred meal the last 2 times I’ve taken this flight and from take off to enjoying my first drink can be over an hour which for me is too long.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4379,Best flight ever,"OMG the crew was absolutely phenomenal Linda, Dana and Zeffrea we will never forget. We usually fly American but sorry American we are going to fly Delta from here on. The food was so tasty, I had the ravioli and I was beyond impressed. Bathrooms were spotless 😊 Thank you so much Delta you have 2 new raving fans.",Delta,trip_advisor,"['Responsiveness', 'Tangibles']"
4380,Best airline,"Seating very good, enough space! Food good taste. Entertainment good. Service of hostesses very good, very friendly.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4381,Trip from HELL!,We had a 6:00 AM flight from Ft Myers to Cleveland via Atlanta on 6-25-19. Left Venice FL at 3:00AM got home at 12:30AM on 6-26-19! Just before boarding in Ft Myers we were advise that the plane had problems and would be delayed. An hour later we were told that they would be bringing in another plane but we would miss our Atlanta connection which would had got us to Cleveland by 10:30AM! They proceeded to book us on another plane in Atlanta to Cleveland. Hours passed no new plane missed another connection and then we were told they had brought in a mechanic from Tampa and fixed the plane but they had no crew! Now Southwest could only get us to Cleveland via Atlanta to Chicago to Cleveland with arrival at 8:50PM in Cleveland! We finally got to Chicago around 6:00PM got to the gate and found that this plane had air conditioner problems they were bringing in a new plane but guess what no full crew! Around 10:00PM we left! When we arrived in Cleveland no luggage but found our bag had arrived on an earlier flight? How? Our bag was damaged but Southwest would not replace since they don't cover handles on wheeled luggage! Southwest did give us some vouchers for future travel but we will not use! By the way I am suffering from a horrible cold no doubt due to this trip!,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
4382,Don’t pay for seats in advance and don’t bother customer service,"We paid for specific seats months in advance and they changed their plane and no refund of seats were given. Customer care was robotic, and they gave a 50 CAD voucher for compensation, which kinda felt humiliating, tbh. Booked on Delta, operated by KLM. KLM continues to be on a cheaper side, but don’t pay for seats in advance, they don’t honour it, instead just wait for check in window and try your luck.",Delta,trip_advisor,['Responsiveness']
4383,No concern for passengers,"I’v Flown numerous times but this by far was the worst. Thankfully it only lasted 1 hr 15 minutes. A woman sat behind us with two small children, mostly looking at her cell phone. Her children were allowed to holler, kick the seats in front of them, continuously slam the arm rests and seat trays. Mom spoke up 3x’s once she noticed passengers from every seat looking at her. The staff never interceded. A coloring book or a ‘please don’t slam the arm rests’ could have gone a long way.",FrontierAirlines,trip_advisor,['Responsiveness']
4384,The Land of Smiles Thailand,I did book for a 6 weeks holiday. Unfortunately after 3 week I had to cut my holiday short. Due to bad back problems. Only after receiving hospital treatment in the UK. I had broken my back. The main point Emirates were kind enough to arrange a wheel chair service from Bangkok to Manchester. I was amazed at the respect I received from Emirates. Stopping at Dubai then home to Manchester. The staff were first class and even though I didn’t realise I had a broken my back Emirates did everything in there power to assist me and made sure that everything was taken care off. I recommend Emirates to all and give them a 100% Credit. Just so sad I abandoned 3 week holiday in a magical country.,Emirates,trip_advisor,"['Assurance', 'Empathy']"
4385,They don't deserve a bad rep!,"I initially was a bit frustrated with the Spirit online check in as the site is a bit difficult to navigate and can't stop up-selling. I also was annoyed at wait time in the 800 number and my travel agent had not warned me about all thr un bundled costs beyond the actual airfare. However I will say that the service we received from the ground and air crews in Philadelphia, Atlanta and Houston was impeccable. They were friendly, professional and our to and from flights were easy and uneventful. I think once you understand Spirit's pricing, you can expect a smooth and professional travel experience. But they do need to male their online check in process better. I would fly them again!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4386,Will no longer fly Spirit,"I booked a flight and realized that I a couple hours later I would not make it to my destination in time. I cancelled the flight within 2 hours and instead of a refund they are giving me a credit. No other airline has this policy. I have dealt with the uncomfortable seats, the delayed flights, and a terminal with no AC. This is the straw. I will not longer fly Spirit, ill just pay the extra as it saves me in the long run.",SpiritAir,trip_advisor,['Responsiveness']
4387,Short flight but still felt crowded.,"The flight is six one-half hours. The buisness class on Emirates is still set up seven across packed in. Comfortable seats, friendly neighbors, but still crowded. Stewards and stewardesses were excellent. Food was excellent For price and closeness will not choose Emirates again. Kevin",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4388,Dirty plane,"There was a peanut on my seat when I arrived, good job I am not allergic to nuts. Plane looked like it had never been cleaned. I could see down the window seat in front. The food material there had been there some time as it was producing spores ( pic 1) looked down side of my seat (pic 2) and found a biscuit! Cabin steward insisted on taking our coats out of overhead locker to create more bag space for other customers, emptying the contents of our pockets over the cabin. This was meant to be premium economy, not a patch on the premium economy experience on the second leg of our journey with Virgin,which was fantastic. Cannot understand why Virgin partners with this airline. At least this flight was only 40 minutes. Will avoid in future if possible.",Delta,trip_advisor,['Tangibles']
4389,Ruim,"Não sabem nem se os voos sairão. Pessoal desinformado, sala VIP muito ruim, sem informação sobre os vôos, quatro pessoas não conseguem dar a informação correta. Não recomendo por nada..............,...",Avianca,trip_advisor,['Responsiveness']
4390,United is incompetent,"United either has the oldest planes or doesn’t maintain them because they are constantly having flight delays due to mechanical problems. Again we sit for five hours while United blames the weather. Then they say it’s mechanical. Now we are back to the weather excuse. No weather. Starry moon lit night on both ends. “Oh we had to deice”. Sorry, Denver airport says no deicing going on. Okay they have run out of BS and finally admitted they had a mechanical issue, again, and had to find another plane. Just abysmal customer service.",United,trip_advisor,"['Reliability', 'Responsiveness']"
4391,Allegiant is great for the price,"Allegiant is a great airline for the price. You pay for everything, but if you need less, you pay less is the way I look at it. I am very pleased with the airline and have already travelled with them twice (2 roundtrips) and have another trip already booked. They do only fly my current route twice a week, one trip a day, so that does constrain who can use them, but if you can make that work for your schedule, then they are great.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
4392,7 Avianca flights during tour--great experience,"Just returned from a tour of Ecuador and Perú that included 7 flights between JFK, Bogatá, Quito, Lima, and Cusco. All excellent flights, on time, professional crew. Planes were clean and comfortable. Bring your own food, what they give you isn't great (that's why it's a 9 not a 10) but I always bring my own food anyway. Would definitely use them again to South America.",Avianca,trip_advisor,['Tangibles']
4393,Un garron la comida,"El espacio entre los asientos es aceptable. El problema es la atención del personal de abordo o tripulación, la cual fue fria y distante. El servicio de comidas fue pésimo apenas un sándwich caliente y una bebida. Hizo escala en colombia donde tuvimos de cambiar de avión y en el siguiente avión misma situacion, personal poco dispuesto y comida pésima, escasa y de mala calidad.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4394,Avoid if at all possible.,"Pay close attention to the fees. Allegiant has cheap fares, but they’re not truthful. Real airlines include taxes and fees in the advertised fare. By the time you add taxes, “airline fees,” seat fees, carry on bag fees, boarding fees, and drinks, you could have bought a ticket on Southwest. Today I arrived at SFB airport (Sanford, FL) about four hours early for an Allegiant flight, due to my rental car return. My intent was to check in my bag, which I paid to check, then go through security and get something to eat. Nope! Allegiant won’t let me check my bag in before two hours before the flight. The counter agent said that the baggage handlers couldn’t handle the bag that far ahead. Also, SFB has NO food service outside security. Avoid Allegiant. Avoid SFB.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4395,Excellent service,It was my first fly in emirates .. I heard lot about this flight but this is the first ever time I travelled..it was such a wonderful experience for me the crew members were professional & friendly I don’t remember the name the tall man was the crew on 8-05-2012 dubai to cohin 9:20 pm flight he was such helpful for me.. the approach was so kind especially he taken care one of the lady with the baby he helped her for the seat belt.. only one thing I felt wrong I ask him any possibility for the seat change he told me will inform after flight taken off .. but I did not felt bad because later on I become lazy to move from that seat & he also forgot about it anyway I really enjoyed the fly with emirates,Emirates,trip_advisor,"['Assurance', 'Empathy']"
4396,Same as Spirit,"Bait and switch nonsense. Charged $65 per checked bag, right when we were boarding. Same style as Spirit. Will never fly JetBlue again.",JetBlue,trip_advisor,['Responsiveness']
4397,ME,"I have flown with Spirit for 3 years now. Always a great flight. Staffing is amazing, friendly and knowledgable.",SpiritAir,trip_advisor,['Assurance']
4398,Worst airline ever!!,This airline sucked because they don’t have air conditioning and charged three bucks for water!!!!!!,FrontierAirlines,trip_advisor,['Tangibles']
4399,Comfortable and quick,"Love the fact that I can get non-stop flights to Milwaukee with Southwest from several locations. This flight took off on time thanks to the quick and easy way boarding is done on Southwest flights (and arrived ahead of schedule). You take your assigned place in line prior to boarding, and then pick any available seat once you're on the plane. I also find their seats seem to be a bit wider, with enough leg room for a 6'1"" person, than other airlines. Not to mention you can check 2 bags at no extra charge. Even if you only check one bag, their ticket prices become cheaper than other airlines' most of the time. The flight attendants are often quite funny while going over the safety features of the plane, which puts you at ease. I always try to fly Southwest, if possible.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4400,You'll spend more than you should for a poor quality service.,"Even if the flight looks cheap, they will find a way to take your money. I was at the airport I took the line for security check they told me that I would need someone at the front to help me fix my boarding pass. I took another line for that. The lady who was supposed to help me told me that I missed the flight. My flight was at 6:23 and I was speaking with her 6:40ish, they were still boarding because my friends were on the phone with me, they got checked in. I asked the lady to still check me in, it was 5:50ish and I'll run to catch my flight. She didn't want to, she said that I had to pay $99 to catch the next flight. She waited until the plane actually left to pretend to help me. I had to call out for for my shift, and I missed class. Additionally I had to pay $99 for the next flight. I'm done flying with spirit airlines. The staffing need more training on customer service.",SpiritAir,trip_advisor,['Responsiveness']
4401,Thieves and LIARS! They tried to steal $103.10 from me!,"TL;DR: After waiting 4+ hours at the gate, was told close to midnight that my flight was cancelled. Was offered and accepted a refund by the gate agent. Called customer (dis)service about a month later when the refund I was promised never materialized. Was told I wasn't getting a refund because I had agreed to be rebooked and that I was a no-show for that flight... WHICH WAS A BALD-FACE LIE THAT I NEVER AGREED TO! - - - - - - - - - - It was a Sunday night. I showed up at 6:45 PM to the airport and was informed that the inbound flight had been delayed and would not depart until almost 10:00 PM. I left and came back in plenty of time, went through security, and sat at the gate. I was monitoring FlightAware at that point and saw that the inbound hadn't left the ground at PHL. When it finally departed, I was relieved because I had to be at work in Pennsylvania the following morning. I let my spouse know I would be departing RDU soon and would send a text right after I boarded. The inbound finally arrived around 11:15 PM - four hours after the original flight was scheduled to depart - and its passengers de-planed. After 20 minutes, the gate agent came overhead and told everyone that the flight was now *cancelled* - again, after all of us had been sitting there for hours! Along with everyone else, I was offered the option either to get a refund or to re-book. I opted for the refund. My cancellation request was crystal clear and I specifically told the gate agent that I would now have to rent a car and make the dangerous six hour trek back to Pennsylvania because I had to be at work the early next morning. 'No problem' I was told. When I asked for a receipt, he said to me - and I quote - ""I'm sorry sir, I can't give you a receipt but you will receive a refund within the next ten days."" Instead of standing there demanding an in-person refund or receipt, I rushed over to the car rental place which was about to close, quickly rented a car, and started on the long dangerous overnight drive back to Pennsylvania. Flash forward a month later... After repeatedly checking my statement in the interim, I finally call Customer Service. After being put on hold for an hour-and-a-half, the conversation essentially goes like this after I provide them my information: Me: ""I was promised a refund, and I never received it."" Frontier: ""Our records show you were booked on the flight the following morning and were a no-show."" Me: ""Wait a minute. No, that's not correct. I requested and was promised a refund. I told the gate agent that I absolutely had to get back to Pennsylvania and could not wait until the following morning. So I rented a car and I drove home."" Frontier: ""Okay, sir. But, our records show that you were booked on the flight the following morning and were a no-show."" Me: ""Again, I clearly told the gate agent that I wanted a refund. I requested a receipt and was not given one."" Frontier: ""I hear what you're saying, but we show that you were supposed to be on the flight the following morning and were a no-show. There's nothing I can do."" Me: ""Are you listening to me? I never agreed to be rebooked. I have the rental car receipt right in front of me! I rented a car and drove home!"" Frontier: ""I don't need to see your car rental receipt, sir. Our system shows that you were booked on the flight the following morning and were a no-show. I'm sorry."" Me: ""Are you? Who rebooked me on that flight?"" Frontier: ""You were booked on that flight. There's nothing I can do."" It went on like that for about 20 minutes. A call supervisor even got on the phone. Said the same thing. Offered me a voucher, at which point I told her I didn't want a voucher and I still wanted my refund. That not only had I incurred the added charge of renting a car, but I also lost time and put my life at risk driving across 4 states in the middle of the night. She eventually left the call while the Customer Service kept telling me to stop interrupting her so she could say the same thing over and over again. I finally hung up. In the end, I filed a charge-back with my credit card and entered a dispute. I also filed a grievance with the FAA and the Colorado Attorney General's office. I have since become aware the Frontier is currently under investigation for deceptive business practices. The best result, at this point and in my mind, would be that Frontier simply goes out of business. They will keep doing this kind of thing until they do. The just. Do. Not. Care. This was my first and only experience with them. I will never try to book a flight with them again. Good luck if you don't heed this story and think it won't happen to you. If you've read this far, you can't say you haven't been warned.",FrontierAirlines,trip_advisor,['Responsiveness']
4402,Best Domestic Airline,"Mint service on Jetblue is about the best in the market - well priced, amazing service and really great food - well worth the upgrade fees.",JetBlue,trip_advisor,['Assurance']
4403,LUCKY GUY AM I,The Flight was delayed 1 hour for bad weather No problem with that it happens Finally i got to Chicago my flight to Portland was delayed but this is where i got Lucky my flight from Albany parked at Gate C-25 my Flight to Portland was parked at Gate C-23. Iam a Lucky Guy.,United,trip_advisor,['Reliability']
4404,Great Service From JFK to PUJ,"JetBlue is the only airline I've flown as an adult and I definitely enjoy their customer service, efficiency, and overall feel. I always purchase the more legroom option and highly recommend if you can afford it, to do the same.",JetBlue,trip_advisor,['Assurance']
4405,JetBlue Gateway Select,"Hey everyone, just a few questions about JetBlue Gateway select. A) Am I locked into b6 if I decide to go through with it? B) Is housing included in the programs cost? C) For those who have gone through, do you think it is worth it? &#x200B; Thank you &#x200B;",JetBlue,reddit,['Responsiveness']
4406,Visit to Waco,The flight was on time and boarding was efficient. The cabin was clean and the staff were friendly and helpful,SouthWest,trip_advisor,['Responsiveness']
4407,What the wait times!,"Ok now I have had to wait on hold before but this was insane. Also for something that could simply be done on their website if they simply gave the option. I have been on hold over 1 hour and 40 minutes. Ouch, but no wonder their wait times are so high they bombard their employees with challenges that can easily be fixed via internet. Using credits, or open tickets is impossible with wait times exceeding a necessary limit. Waste of time and honestly money. It's not the employees at all but the system they use. Stephanie on chat could not help me or navigate me so I can do it myself because JetBlue contracts with other companies and do not give them the option. They have no way to link open tickets to new reservations without calling in. Which is where the frustrating part comes in. This took away from my experience and left a terrible taste in my mouth. Wish you could correct this JetBlue. It would be so much better for employees if the option was available for customers and guest online.",JetBlue,trip_advisor,['Responsiveness']
4408,Okay flight,"Basic flying necessities, be on the look out for the lucky seat you’ll win a prize. They really stepped it up with the sanitation",SpiritAir,trip_advisor,['Tangibles']
4409,"after complaining about this service, it has been nearly two months without a satisfactory responce","We put in a complaint about the service of this airline and who we paid for business class seats but they changed the plane so there was no business class when we got to airport, we have been chasing a refund for two months and have received nothing even after sending five emails.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4410,Just the worst,My family and I booked our first Allegiant flight from our hometown recently. It will be the first and last time. We were delayed significantly both legs of the trip. The airplane seemed old and the seats were very uncomfortable. Other airlines really wasn't that much more expensive. I don't understand why anyone would use this airline when you never know when or if you'll actually arrive at your destination.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4411,Emirates flight to Delhi via Dubai,"This was the first time we had flown with Emirates and what an amazing experience. The flight attendants were friendly and attentive. The food was good and just when I was starting to feel hungry again the next meal arrived, so the meals were well spaced out. I had forgotten to pre-order a vegetarian option but there were two choices and one was veggie. We were a party of four and were sitting in the middle row so we were all together. The seats were comfortable and we were all given a blanket and pillow. On the outward journey the blankets were fleece and were very cosy; however on the return journey they were some sort of cotton fabric and I did feel a bit cold. Another passenger complained about the cold but for some reason it was not possible to turn the air con down or is it up? I hate being cold and always prepare for it on flights so I got my puffer jacket out of the overhead locker and put that over my legs instead then I was fine. My partner thought the temperature was just fine. The films and TV shows were current and a good selection so we all managed to catch up on films that we had missed at the cinema. Given the choice I would definitely fly Emirates again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4412,Business class Vancouver-Toronto and Maple Leaf Lounge Vancouver,"I flew Air Canada from Vancouver to Toronto to connect to a flight to Hong Kong as Cathay Pacific stopped flying to Vancouver due to strict quarantine requirements imposed by Hong Kong on flight crew based in Hong Kong. My ticket was issued by Cathay but it included an Air Canada flight from Vancouver to Toronto and then a Cathay flight from Toronto to Hong Kong. The Air Canada flight was scheduled for 1:15 pm but I arrived to check in very early at around 10:30 am as I saw that the lounge in Vancouver was operating despite the pandemic reduced services. There was no line-up for the priority check in, but all of the 3 counters serving the priority lane were currently helping customers and each was taking a very long time. I must have waited 5 or 10 minutes before staff from one of the regular check in counters noticed me waiting and came over to bring me to her counter to check in. Air Canada was able to check me through to Hong Kong, issue boarding passes both for my Air Canada flight and my Cathay flight, and tag my luggage all the way to Hong Kong. Hong Kong has many entry requirements including essentially blocking non-Hong Kong residents from entering, requiring a negative Covid-19 test within 72 hours of the flight to Hong Kong, and requiring a 21 day quarantine booking at a designated quarantine hotel and I was surprised that Air Canada did not check any of that during check in. When I had flown Cathay to Hong Kong in late 2020, Cathay meticulous checked requirements before they would even allow you into the check in line. Security was very quick as there were very few travellers and no wait for security check. After passing security, I went to the Maple Leaf lounge. The lounge was quite spacious but did not have a lot of seating as there was generous space between seats and table. I sat down at a table in the dining section where you can scan a QR code to order hot snacks from your table. There was also a counter with very enthusiastic staff behind barriers where you could get cold snacks and drinks (kudos to Air Canada for the staff at the cold snacks counter – they were exceptionally friendly and helpful). I ordered the Chef Hawksworth special which turned out to be cod croquettes. It was brought to my table by staff and came in a plastic sealed container. The croquettes came with a very tangy sauce with quite a kick so I was glad I had a coffee to wash it down with. I noticed that by around 11:45 am, pretty much every seat and every table in the lounge was occupied. Safety measures extended even to the washroom where a staff member stationed at the opened door reminded people that capacity in the washroom was limited to 2. I left the lounge at 12:20 pm to go to the gate and by that time, there was a line-up of about half a dozen people outside the lounge door presumably waiting to enter when seats were available. Boarding for the flight was on time and I was in Zone 1, the first group. However, when my boarding pass was scanned, it was flagged for a supervisor to remove the hold after checking the required documents for Hong Kong that I described earlier. It took quite a long time for staff to do this and I mentioned to the supervisor that I was surprised this was not done at check in instead. She mentioned that they have to check at each step anyway as there is a $50,000 fine if they fail to check for required documentation. This sounded at odds with my experience with Cathay where documents were checked at and before check in, and nothing further needed to be done at the gate. Luckily there did not seem to be many like me who was flying to Toronto to connect to the Cathay flight to Hong Kong as otherwise the gate agents would have been all tied up with the time consuming document check for each such traveller. I was travelling in business class in the first row Seat 1A (I was originally booked in row 8 but due to a change in aircraft to a smaller B787 with no row 8, Air Canada changed my seat for me). The flight was operated with a B787-800 with 20 seats in business class configured 1x2x1. All the seats appeared to be full and from the looks of the gate area, the premium economy and economy sections would have been pretty full as well. I was surprised at how full the flight was given that Air Canada has 3 direct flights that day between Vancouver and Toronto. I noticed both cabin stewards in the business class section were wearing masks and gloves. The seat is a horizontal lie flat bed seat. At the seat was a pack with bedding and the cabin steward placed a plastic bag with a small bottle of water, a pack of pretzels, mini bottle of hand sanitizer, a couple of sanitizing wipes and masks on the counter in front of the video screen of my seat. The flight pushed back early at 1:05 pm and took off at 1:21 pm. Lunch was served right after we reached cruising altitude at around 1:40 pm. It was a boxed meal with separate compartments for a bread roll, salad, dessert and a hot entrée of Texan style chicken with cornbread. The bedding pack included a thin quilted seat cover and a duvet. As the flight was only about 4 hours, I did not turn the seat into a flat bed and just reclined it to nap. I did notice that there was a fixed hard armrest on the window side of the seat which did not retract down when I reclined my seat and took away from available space in the bed position. There was a fixed foot stool section to the seat which oddly had a gap of a couple of inches from the wall of the plane so you had a bit less space for your feet to rest without falling into the gap. Overall, I thought it was a fine seat for a day flight but would not be a very comfortable seat for sleeping in flat bed mode. Mid way through the flight, the cabin steward place a plastic bag on the counter of my seat with a bag of chips, a chocolate bar and a couple of antiseptic wipes. The flight landed at 8:07 pm, about 25 minutes early, and the plane was at the gate by around 8:14 pm. As Air Canada was able to issue my boarding pass for my Cathay flight and to check my luggage through to Hong Kong, I did not have to claim my luggage and re-check with Cathay. However Air Canada’s flights arrive in Terminal 1 and Cathay’s flight departs from Terminal 3 so I had to exit out of Terminal 1, take the train to Terminal 3, and go through security at Terminal 3 to reach the gate for the Cathay flight. I had a long 5 hr plus layover so this was not a concern. In any event, Toronto airport was not busy at all so the process and security was quick.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4413,Local travel,Spirit Airlines is a reasonably priced Airline & travels to many destinations within the West Coast.,SpiritAir,trip_advisor,['NA']
4414,Voted the best airline in North America?,"The onboard announcement stated, ""We care about the air that you breathe, so do not smoke in the toilets"", or words to that effect. So, as I looked up at the line of air inlets above the windows and under the overhead lockers, I was extremely disappointed to see enough dirt to plant a crop of potatoes. Then there was the auto-dimming window covered in ice, totally obscuring the view over the wing. Oh, and did I mention the map of the flight path across the Pacific Ocean? Melbourne is marked. Vancouver is marked. Incredibly, there is just blackness between the two end points. Aircraft technology has improved dramatically so that our 15 hour non-stop flights are becoming the norm. Unfortunately, the seat legroom has not improved, nor has the service. What has improved is the higher pressurisation of the Boeing 787-900. I had no jet-lag at all. Amazing!",AirCanada,trip_advisor,['Tangibles']
4415,Good but what was the upgrade ?,Awesome plane JetBlue to Aruba but I paid for upgrade and got emergency seats same as extra room seats - already had that lol - short flight - JetBlue still better than the rest - delta is horrible,JetBlue,trip_advisor,['Tangibles']
4416,Early Bird Check-in is simply money making machine that bites fliers,"I tried to buy Not so Early Bird Check-in, only to find out if does not benefit you, it is not guaranteed you'll get early priority. Everyone is allowed to buy, which means buyers are being fooled. Because you are again competing with other passengers for priority. Which means you can still be put to B or C even if you you bought the crap of not so early bird check-in.",SouthWest,trip_advisor,['Assurance']
4417,Nice Flight,Great crew and wonderful plane. The crew were very friendly and informative. The plane was on time and boarding on and off went smoothly. Take off and landing were smooth as well. Enough overhead storage for everyone.,AirCanada,trip_advisor,['Responsiveness']
4418,"Spirit air has the worst, most disrespectful customer service","Worst customer service I’ve experienced. Guy working the desk had AirPod in and was actively scrolling Instagram while I talked to him, said he couldn’t do anything to fix an issue with their kiosk after I paid to have a specific seat and wasn’t provided it, claimed couldn’t refund either. Hadn’t flown with them before, but had to because I had to get a last minute flight. WAS NOT WORTH IT.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4419,"Smooth, efficient, pleasant flight crew. Microscopic bathroom, though.","The flight boarded quickly and efficiently. The crew members were pleasant. All the amenities were in working order. Deplaning was fairly standard. My only complaint was the bathroom size. How much smaller are they going to make bathrooms?? I’m disabled, though not obviously so, and it’s not easy at all for me to lower myself down and then raise myself back up from such a narrow space! I’m a few pounds overweight, but hardly obese. I fit into a regular airplane seat with no problem whatsoever. I shouldn’t have to contort myself to use a toilet!",JetBlue,trip_advisor,['Tangibles']
4420,"The worst airline, supervisors and staff ever!","I never write reviews but Avianca is the worst airline I’ve ever encountered. I had an issue with departing from NY to Colombia as they would not let me on the flight due to their long lines after being there for 3 hours! I had to book with another airline without receiving my money! Fast forward to today, I am currently in bogota airport as I had a connection from Cartegena to bogota. Of course the flight was delayed which caused me to miss my connection. Now I am in the airport and have to wait until tomorrow to travel back home. I spoke with 2 supervisors who are absolutely rude and unapologetic to all that has happened. One supervisor Oblado from jfk just kept ignoring me. I have put in a refund dispute and still have not heard anything and it’s been over 5 days. At this point I’m ready to take legal action.",Avianca,trip_advisor,['Responsiveness']
4421,Pay more and go with a better airline!,Horrible Airline! After my last experience with allegiant I will NEVER fly them again. Spent a 2 hour flight In front of a an intoxicated woman who spent the whole flight yelling and harassing other passengers. Worse flight I've ever had. Contacted Allegiant and they did nothing! I will from now on spend extra money and go with a reliable airline.,Allegiant,trip_advisor,['Responsiveness']
4422,Js,"Service desk very competent and friendly, boarding seamless and well organized. Flight staff helpful and friendly",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4423,Fantastic flight,This was a fantastic flight. Surprised with the amount of leg room. Wasn't bad at all. Plane was very clean! The flight attendants were so friendly and kept the plane laughing. Will be flying Frontier again.,FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4424,Delta....,"The terminal very clean [Sea/tac], Delta employees very helpfully, and Professional, no problems, at all, the aircraft, very clean, and the crew very nice, Go Delta.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4425,Great service great value,"We needed to get to the UK in a hurry and because we need to get to a gateway airport in the States we have to stay overnight as the flights do not get in in time to make a connection to Europe on the same day. Because of time constraints we choose to fly to Miami and then to Colombia and then the UK which saved waiting for the next day. We were totally delighted by the service and the equipment and the price was much cheaper than any options through NY, Miami, etc. In fact we will do this the next time as well.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4426,Once again SW has made me happy,Great short flight - even had time for a cup of cranberry juice. I love flying with SW and have never had any issues with this airlines.,SouthWest,trip_advisor,['NA']
4427,Emirates open day help ! 159cm y’all,"Hi ! I want to attend an Emirates open day next month, the height requirement is 160cm and in 159cm tall, should I still go?",Emirates,reddit,['Responsiveness']
4428,Overpriced 1st Class with nasty service,Don't every use Delta airlines and actually pay them for 1st class service. The overhead bins that have your seat numbers attached are left to be used by whomever feels like it. Even from economy. Flight attendants said it's first come first serve. So you pay for crappy service and flight attendants have attitudes and tell you to bad so sad. After paying 4200.00 for first class seats and having to go several books away to stow my carry on I have decided that @Emirates or @Singapore is much better class. Delta supposed 1st class was no better than Spirit Airlines 1st class seats that only cost 60.00 over airfare. #Deltasucks #neveragain #overpriced1stclass #crappyservice #NEVERflydeltaairlines #flyemirates #flysingapore,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4429,Major Issues Customer Service,"On July 15th I started my vacation with my wife leaving Cairo on the first leg of our flight traveling to Dubai. About 30 min. Into the flight I reached into the seat back pocket to get my phone and was stabbed by a used syringe into my right index finger. The crew on board was great. I commend their service in helping me. They required me to see the doctor at the Dubai Airport during our layover. The doctor at the airport refused to look at it because it was not something he could do anything for. The problems started when I reached out after my trip to the customer service department. I sent the first inquiry and had no response. After 2 weeks a sent a second inquiry and finally got a response. I need to take blood test to make sure I did not get anything from the needle. I am required to take 3 test three months apart. Each test is costing $180 and I have been going back and forth with the airline customer service. It takes many attempts to get a response. As of today there is still no resolution. I was in Dubai yesterday to fly back to Cairo and wanted to talk to someone about this. I arrived at the airport early hoping to resolve this and was basically told I can't speak to anyone, I can't get a number to call or get an email of the head of customer service or the president of the company. I could only keep going back and forth in this futile cat and mouse game. I talked to someone from the airline while I was now stuck wondering the airport for hours because I arrived early and this person told me that the airline does this to get you to give up on trying to talk to someone who could help you. I enjoy the airline, but have a problem or get injured on a flight that was their fault and you can't find any help.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4430,Worst Arline Ever!!!!!,Frontier Airlines might as well be a greyhound bus. You receive button barrel service for a hoax of an airline. I have traveled on Frontier 2 times this month and have not been on time once. Both times we sat on the tarmac waiting for a gate because they are sooo cheap they get last priority to other airlines. I would rather walk 1000 miles to my destination rather than pay for a stressful ridiculous airline. Get back to reality and customer service and maybe by then you won’t go out of business because you basically adopted Spirt Airlines. HORRIBLE!!!!!!!!!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4431,Great trip,"It was a great trip from St George through Denver, and then on to Lincoln. On time flight, and plenty of time between flights. Great service from the SkyWest crews.",United,trip_advisor,"['Reliability', 'Assurance']"
4432,Excellent Service,Excellent service.No complaints.Food & beverage supplied Toronto to Budapest.The flight was on time.Pillows & blankets supplied.,AirCanada,trip_advisor,['Tangibles']
4433,"Delayed, broken luggage",Our flight was delayed 5 hours. Food on board was average. Our luggage took long time to arrive and one of our luggage was completely destroyed.,Avianca,trip_advisor,"['Reliability', 'Tangibles']"
4434,One of the best FRST CLASS experieces available,"From chauffeured collection to drop off, every aspect of this service is stellar The principle boon of opting for the first-class service is not having to ward off throngs of people when boarding or in a business class lounge....Emirates seems to understand it's not about legroom or food only, it's about not wasting a client's time TIPS: leave an hour extra on your transit through Dubai as their First Class lounge is one of the best around. Spend an hour in the spa, enjoy sushi or a Wagyu burger....its a vacation within a vacation",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4435,Garbage airline. Period!!!,I'm in aviation so I undrestand sometimes situations can't be helped. But Avianca is literally a robbery business. They look at the passengers as dollar sign. The website isn't user friendly and agents on the phone have zero customer service skills nor empaty. And the attitude is just a different level of rudeness on the phone!: I bought 2 way ticket from Toronto to Bogota and back for $548 CAD and the penalty for changing flight for each way was $372 USD How do you even explain that???,Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
4436,EMIRATES IS PERFECTION,Perfect service. Perfeect crew. Amazing service. First class meals. A religious experience that I enjoy twice a year.,Emirates,trip_advisor,['Responsiveness']
4437,Great flights but not great luggage experience,"Plane was on time, clean, all around not one complaint. The little trays are a little annoying but not a deal breaker. Flight attendants managed the trip well going and returning. One disappointment was how long we had to wait for our luggage in Punta Gorda. It was over an hour! We would have been very happy to grab or right off the plane!",Allegiant,trip_advisor,['Responsiveness']
4438,Just better than similar competitors,"Avianca is just a different class compared to competitors like LATAM, Wingo, GOL,... while the prices are comparable. The flight experience is really great with even for short flights there are TV screens and you get a snack and a drink. Staff is very personal and friendly, legroom and seating comfort is good. I took several flights with them in Brazil and Colombia and they have never disappointed. I would definitively recommend this airline!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4439,Cruise Start,Plane was very clean and service good. Computer modules provided great relief for this 5 hour flight and most of it was free.,AirCanada,trip_advisor,['Tangibles']
4440,If flying first class- Do NOT fly United,"If you intend to go. to Hawaii in a first class. seat do not fly with United. My wife and I have been planning our Hawaii trip for 9 months. We booked first class seats, great hotel etc. The night before our flight was set to leave LAX we received an email that the plane had been changed. We could checkin but no seats had been assigned. This was weird, so we called the United ""help line"". We had booked first class seats in row 6. With the plane change there were only 4 rows of first class seats, so our seats were ""gone"". We had checked online and nearly all of the seats in the first class cabin were sold, so this was concerning. The first call to United, the rep said ""don't worry, you will be in first class, just go to the airport and they will assign your seats there"". When I told him that I did not want to show up at the airport and be surprised with an economy seat he said that he would try to assign us new first class seats. He asked for me to wait on a brief hold. The brief hold was 1 hour and forty five minutes. He literally left me hanging for nearly 2 hours until I finally gave up and hung up. Called back a second time and spoke to a new person. She says the same thing as the first person ""Don't worry, just go the the airport. You will have first class tickets. they just can't be assigned now because of a technical issue with their system"". I finally went to bed as the flight was early. I wake up and check online. I have been assigned economy seats. Call United and they say there are no first class seats but you can have these economy seats. I cancelled and now am scrambling to find other first class seats. Hey, I know not everyone can afford first class seats. I know that it might seem like a minor issue to some people. But here's the deal if you can afford the extra space and upgraded amenities you definitely want them on a six hour flight. If you in the market for first class tickets you need to know that YOU CANNOT rely on United.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4441,Allegiant Air,I appreciate the no frills flight for shorter flights. They have extras for individuals willing to pay for them such as seat choice or drinks. This allows them to reduce the price for others. I GREATLY appreciate the benefits they offer active military and veterans.,Allegiant,trip_advisor,['Assurance']
4442,Any flightflex hacks?,"I need to postpone my upcoming trip, but I don’t know the new dates yet. If I book new dates that are more than 60 days away, could I change the travel dates again? Any hacks or workarounds would be great. I would gladly accept a travel credit, but if I do so I lose about 80% of the ticket’s value.",Spirit,reddit,['Responsiveness']
4443,Nice flight to New Orleans,we flew down to see New Orleans and the then a cruise in the Caribbean. Delta offers several flights a day and it is only a little over two and a half hours. We picked an earlier flight and landed about 10:30 am. That gave us most of the day to explore. Flight home was a 5pm flight so we had a good part of the day before we went to the airport. Great trip and loved New Orleans,Delta,trip_advisor,['Reliability']
4444,You get what you pay for! NOTHING!,"I personally cringe when I have to fly with this company! The only reason why I did this time was because there is no direct flights to lax from memphis and surrounding areas. This company is absolutely my last choice! it starts out as a cheap flight but they charge you for every little thing!! Bags, seats, $5 for a printed ticket, even down to a glass of water! I booked this flight with my boyfriend.. when I checked in early noticed we were not together he was sat across the way.. seats in my row were empty! No reason for him to not be sitting next to me.. they did this purposely so I would pay that extra $20 so we could sit together! Pathetic and greedy for every buck they can get! If you tally up all the fees you might as well go for a better class carrier! Also the staff really needs to work on their customer service skills, you make your customers angry before they even get on your flight!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4445,"Flight time is aprox. 75 minutes, price is quite expensive, no snacks anymore, nothing :(","The SAL - RTB plane is a small turboprop ATR 72, no business or fist, just economy. You board over a small stair on the tail door. Avianca charges a hefty price for a short, 75 minutes trip. EasyJet service at Qatar Airways price (>US$600). Non sense. Until last year they used to give a small but nice sandwich at least, now not even snacks... but you should be happy to at least take off because they've let me stranded TWICE on this route, so BEWARE.",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
4446,Lost baggage policy and customer service is horrific,"I recently graduated from college in Virginia and got a job located in southern California. Initially, I was remote, but when the office opened up, my company wanted me to move there. I obliged, packed up all of my clothing in a suitcase and headed out west. My trip was a flight from DCA to ATL to SNA with an hour long layover in Atlanta. Long story short my bag did not make it on my flight to Southern California. After filing a claim, waiting many days, and checking in on my own every day (delta never reached out), I filed the missing luggage form, and claimed a value of ~$3,600 dollars. This value was based on the new value of my entire wardrobe that I had itemized on the claims form. Days later, I received an email saying that I would only be refunded 25% of my claimed value, since I could not provide individual receipts for clothes I have purchased over the past 5+ years. Considering that Delta 1. Lost the bag and couldn’t recover it. 2. Has a maximum claim value policy of $3800 3. Never stated that only 25% would be recognized This feels incredibly unjustified, as I am now left without the majority of my clothing. I have reached out via phone and email 15+ times since their communication of a “settlement,” and have not received a response once. Incredibly unprofessional customer service team. I am very disappointed, and will not be flying delta again.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4447,Productos Vencidos,El personal de cabina estaba entregando la crema para el café con fecha de vencimiento caducada. Se debe tener muy en cuenta para evitar problemas de salud de los pasajeros.,Avianca,trip_advisor,['Tangibles']
4448,Flight cancelled w/ 2 hours notice..no compensation,"So I get-it, This is a budget airline, however where's the professional and Standards ?! I booked my flight 6 months prior to the travel date; I also booked a room and rental car that I had to cancel with Penalty, due to Spirit, Canceling the flight with no other possible traveling option until 2 days later. Yes, thanks for my no Hassel refund, but you absolutely Ruined my/our trip. I wasted time and gas also loss money, which you all (Spirit Airlines) didn't seem to care not one bit. The Lesson I learned is Not to Fly with Spirit, the Airline Cannot be trusted with your Travel Plans.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4449,"Apparently, you can sneak into first class and not get caught",I watched as two passengers from Delta Comfort nonchalantly upgraded themselves to two empty first class seats while the flight attendant wasn't watching. Didn't make me too happy to witness it and nothing was done about it. The first class flight attendant was very chatty with the two self-upgraded passengers,Delta,trip_advisor,['NA']
4450,Extra assistance?  Please,"Holy crap… over 40 people need assistance and board first, before A list preferred. The game is up… everyone knows now to ‘need extra assistance’",SouthWest,trip_advisor,['Responsiveness']
4451,Good trip,Almost good but a little problem at the airport of Dubai. We stay slmost 40minutes on a bus...waiting for...nobody knows...,Emirates,trip_advisor,['Responsiveness']
4452,Recomendo a todos!,"Excelente voo de Guarulhos a New York. Horário de saída (23:30) e chegada (08:30) formidável, viajem pela madrugada, facilita bem. Avião muito novo, muito limpo, grande variedades de filmes, séries etc. Comida até muito gostosa, apesar de ser comida de avião. Nada a reclamar!",Avianca,trip_advisor,['Tangibles']
4453,Letting us down during a national emergency.,"Let me start by saying I have spent A LOT of money traveling with Allegiant. I recommended them to others. I LOVED Allegiant. They've really disappointed me with this national emergency. I tried to email and call the customer service line and could not get through.At the time, this was the ONLY option to cancel or revise your trip as it was not available online at the time. During this national emergency, they are only giving us 7 days prior to flight to make changes. I had to drive TWO HOURS one way just to speak with someone. I went to CVG airport to do so. They were extremely rude and would only offer a flight voucher that had to be used within a specific time. What about others who can't take off work during this time? This is out of all of our control so you'd think they would at least offer a refund. NOPE! The ""manager"" said she cancelled the flight and I would get an email by Monday morning. No email came so I decided to go online and try to cancel. Thank goodness I did because she never actually cancelled my flight! They really dropped the ball on this one.... I will never fly with them again.",Allegiant,trip_advisor,['Responsiveness']
4454,They dont offer free water for 5 hour flight,"Very disappointed !The seats are uncomfortable,they charge $100 for backpack and they dont offer water for 5 hours flight,water you have to pay $4",SpiritAir,trip_advisor,['Tangibles']
4455,All good but luggage didn’t make the connection.,Connecting flight from Salvador didn’t allow enough time to transfer our luggage. Landed 9pm Friday JFK. Luggage delivered to us in New Jersey not Saturday midday as promised... but 3:30AM ..you heard me...Sunday. Otherwise trip was as delightful as flying can be. The crew is dreamy as is the coffee Fortunately we had back up clothes for my niece’s wedding. .,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
4456,Wonderful Delta Experience as  Usually,We had a great flight to and back to Ft. Myers Our flight crew was very professional and attentive to our needs.,Delta,trip_advisor,['Assurance']
4457,Comfortable flight and free checked baggage,"Boarding is according to your preassigned letter and #, for example A-32. When ready to board you line up under the right sign and go on board when called. On both flights I paid extra to pre check 24 hrs in advance to try to get the best boarding position. I think it is worth it if you have carry-on that has to go overhead. Otherwise if the flight is full, as both of mine were, there isn't enough overhead space for everyone and their stuff had to be checked after they were already on-board. I noticed while I could have gotten an aisle seat further up, the overhead storage was already full which was odd since center seats weren't even taken yet and I had to keep walking to another aisle that had open space. As a note both terminals were beautiful and easy to get around and at Love Field parking is just down the road.",SouthWest,trip_advisor,['Responsiveness']
4458,Do Not Fly - HORRIBLE,"Booked a flight with multi locations, only after booking was told had to purchase seats and luggage for each Stop. The nonrefundable amount was almost as much as the ticket cost because each Stop no matter if going from point A to B requires payment. Had to cancel because of covid situation and tried to contact customer services. Whatsapp is a joke!!!! Not a real person. A Bot. Calling is even more Horrible. Waited 3 hours only to be cut off. Had to call 4 times. Finally talked to a rep which told me ""Your ticket is ecomonical (+500) and will not be reimbursed or changes allowed"", ""also we need 100% notarized proof if you or travel partner is positive from a listed hospital."" Then she hung up without allowing me more explanation or questions. You think i am joking.... unfortunately not!!!!!",Avianca,trip_advisor,['Responsiveness']
4459,Effortless Travel with spirit ,"Throughout this year, I've had the pleasure of flying with Spirit Airlines on no less than 10 occasions, and I can confidently say that every single journey has been marked by a consistent, outstanding level of service. It's remarkable how Spirit has managed to maintain this level of excellence without any hiccups. In my experience, what keeps me coming back to Spirit is the simplicity of their entire process, which truly makes traveling a breeze. From booking my tickets to boarding the plane, everything is straightforward and hassle-free. This level of efficiency in their operations has made my travels stress-free and enjoyable. During my most recent flight with Spirit, I experienced yet another delightful surprise. We not only arrived at our destination on time but landed a whole 20 minutes earlier than anticipated. This unexpected time-saving was a pleasant bonus and further reinforced my confidence in the airline's punctuality. Last but not least, one of the most significant reasons I continue to choose Spirit for my travels is their affordability. Maintaining a long-distance relationship can be challenging, but Spirit's reasonable prices make it more feasible for me to visit my boyfriend regularly. This has made a significant positive impact on my life, and I'm truly grateful for it.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4460,Trip to Las Vegas and Mesa,"I hadn't flown in a plane since I was 19, but this was an eye opener! I felt like I was on a packed Bus!!! The seat looked just like my office chair and the seat in front of me was right there in my face. The food/drink cart could barely go down the aisle. I couldn't believe how expensive the snacks are! Thank goodness it was only a 2 hour flight. No more than one person could wait for the rest room in the front or there would be people standing in the galley or in front of the pilot's door. We had a rough landing in Las Vegas, but we made it!",Allegiant,trip_advisor,['Tangibles']
4461,Shameless company!,"Even if I ignored the extra 110$ of which I ridiculously paid for for printing the boarding pass and and my carry on. I also got the worst service I ever got. All staff were rude and always looked for opportunity to add more charges to me. My conclusion is that i bought this flight because it was a little cheaper, but after the extra 110$ (on top of the 280$ I paid) it Turned out it wasn't cheaper than the other companies. And now on top of this I was stuck with very uncomfortable seats and terrible service. By the way, they didn't even have space for my bag, so it's under my legs right now while writing this. Me or anybody I know will never flight with Allegiant again! Have a safe trip!",Allegiant,trip_advisor,['Responsiveness']
4462,One day back & forth from NOLA to Atlanta 01 / 05/ 22,"The flight was on-time, the cabin was clean, seats were full, but still a pleasant flight. The only service was bottled water and pretzels, but for this length flight there really isn't time for more. The flight attendants were friendly.",Delta,trip_advisor,['NA']
4463,Great flight,No issues to have with this flight. Will recommend for sure to use spirit. Flight was on time and weather was good,SpiritAir,trip_advisor,['Reliability']
4464,Delayed Flight,I was stuck at airport for 10hours. My flight from Atlanta on May 21st was delayed to Fort Lauderdale. Flight was for 4:35pm and after we get on plane we were told of maintenance issues and we all had to get off plane. The staff kept lying to us about when we leave. We finally left at 11:49pm that night. Spirit emailed us food vouchers that didnt work at any restaurant and we had to pay out of pocket for food. I will never fly with Spirit again and a refund for my food I paid. Then spirit customer service told everyone we will get a $50 credit. Which I'm waiting to see. This was my daughter graduation day from high school and first time flying and to experience this is so sad.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4465,Rubbish,"This is the 2nd time we've done this flight and it has really gone down hill, we flew a380 Airbus, it seemed all the staff didn't know what they were doing, it took them so long to do anything, there were no drinks served until well over 1.5 hours into the flight and after being stuck in the airport we needed a drink. By the time we got our food the people in front were having their rubbish taken away. When my partner went for a walk the staff were sat at the back of the plane eating ice creams",Emirates,trip_advisor,['Responsiveness']
4466,Late or Never,Do not book on this airline... 3 trips in a row - Late flight 2 or 3 hours and/or totally cancelled... Scary/Old airplanes,Allegiant,trip_advisor,"['Reliability', 'Tangibles']"
4467,The way airlines used to be!,"Traveling internationally used to be a great experience with great food and service, legroom and entertainment. Over recent years this has changed as cost cutting and other expenses have cut into the airlines profits. This was my first time flying Emirates and what an amazing experience, similar to Qantas in the good old days! The food was very good and good sized servings, the staff extremely attentive and friendly, the seats comfortable and a very good entertainment systems. Emirates is now my favourite airline!",Emirates,trip_advisor,['Assurance']
4468,Nashville to Boston,I have always loved Delta. They are the best for business trips. I was upgraded to business on this trip. I believe this was due to my ticket being booked as business. The texting for iPhones is a great feature. I also love the movie options.,Delta,trip_advisor,['Assurance']
4469,Good sleep on an almost empty flight,"Boarding started early and was done well on time. Only 10 of 48 seats in Premium Economy were occupied, which was most likely due to the corona virus outbreak. So we had free choice of seats. I initially was seated on 34A (window seat), but later changed put my stuff on 34A and slept on 34B (the aisle seat). The dinner was tast and good airline fine food. It was among the best food I've had in a planes economy class - and it was plenty. After dinner I slept so well that I missed breakfast, so I cannot comment on that part of the journey. The crew was friendly and attentive and most importently they let me sleep until the captian declaired that we'd be landing in 25 minutes. Deltas A350 premium economy was great and I'd defiently use it again. I've traveled in PE in a Lufthansa A380 a few months ago. Both PE seats are great and I slept well in both.. The biggest difference betwene LH and Delta PE seats is that the LH has a footrest under the seat in front of you, while delta has a 'swing up' leg-rest. Ipe rsonally prefered the delta seat, but I think that is a matter of personal preference. Delta's seats in PE have a very new and good screen - at least in their A350.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4470,A once great airline just keeps getting worse and worse...,"It's amazing how far and how fast Southwest has lost its customer service and pricing edge. Simply stated, this airline is an abysmal mess right now. Delayed flights are the norm and expectation, long waits for customer service from check in the retrieving bags. They simply can't seem to get ahead of their mistakes and shortcomings. It's a perpetual spiral downward and I've now had enough. My last three Southwest flights were significantly delayed or canceled outright, leaving me stranded and frustrated. Trying to get ahold of someone to assist is impossible. And waiting 45 mins for my bag is simply unacceptable. And they no longer have the pricing edge. All the other major airlines now match or regularly beat them. I'm done Southwest.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4471,United goes Orwellian.,"Described by the author of ""1984"", George Orwell pre-crime punishment is now on the procedures book of United Airlines. They now punish their customer for crimes they might commit. 	Every slacker took the pandemic as a God sent allowance to slack even more. And those of them who didn't exactly earn their daily bread by the sweat of the brow before went off the hinges completely. This includes United Airlines. 	I've spent two hours in front of the published departure gate in Santo Domingo airport waiting for the United flight 1473 that - I hoped - would bring me to Newark on the 9-th day of May, 2021. 	None of the gate displays in that area functioned. PA system apparently was broken also - I haven't heard a single public announcement during those two hours. An hour before departure time printed on my boarding pass I asked customer service agent behind the podium at the gate (in his native language - Spanish, not to lose anything in translation) if 1473 is still scheduled to board at this gate. The answer was a positive yes, ""just please wait""... Which I did, while my flight was boarding literally behind my back. Without any announcement regarding a gate change or missing checked in passenger 1473 successfully took off for Newark. 	Indignation is the only word to describe my state of mind upon discovery of this situation. Walking back to check in area I found all United counters unmanned and was told by an airport employee that they all went home since it was their last flight for the day. 	After 14 hours at the airport, at 2am, I was blessed to see them again. Quick conversation and one of them issued me another boarding pass for the flight 1472 departing at 5:20am. 	Although already in my seat, on the plane I didn't feel elated. Sleepless night, lost business day and crude conduct of United airport crew that didn't even acknowledge or apologize for it didn't inspire happiness... A flight attendant passing by demanded that I pulled up my mask to cover my nose. After complying with the request I asked (without a smile): ""is this better?"". She walked away leaving my question unanswered. 	Five minutes later a gray haired man in his early 60-th broke into the plane like a mad dog and stopped in front of me accompanied by two or three flight attendants. What he hissed at my face shocked me more than anything else United managed to pull off in the past 24 hours! 	""Sir, get up and leave this plane! Are are in a bad mood and - a danger to the crew and other passengers! Captain is aware of the situation! After this you will never be able to fly on United again!"" said the man without presenting himself. Thick and ugly layer of disgust fell on top of my emotional pie at this point. I got up and left the plane without a word. Third world country airport felt much cleaner than a United operated aircraft. 	The fact that the passenger in question was TSA Pre and Global Entry member made no difference. Apparently federal programs and FBI checks are no guidance for United. Bad mood - out! 	The same day United sent me an email permitting to plea for they forgiveness. The deadline was harsh: 96 hours, or else... 	The bottom line: a day lost for business, a trip from the United Hell, Delta ticket purchased at the last minute rate, $150 taxi ride from JFK (instead of Newark). Buyer, beware - being in a bad mood will cost you if you fly on United!",United,trip_advisor,"['Responsiveness', 'Assurance']"
4472,Great Airline!!!,"We have flown with Southwest for years. Flights are on time, the staff are friendly and helpful. This last trip, we somehow ended up at the wrong gate( Our fault). They called our names over the intercom. We went as fast as we could, with canes, to get to the gate. We didnt mis our flight and the flight arrived on time. So thankful they go the extra mile to help folks when they make a mistake. Our favorite Airline, we will be using them for every time we fly. Where they go, we will fly with them.",SouthWest,trip_advisor,['Responsiveness']
4473,Kentucky derby here we come,We flew Southwest Airlines on our way to the Kentucky derby. As weather would have it we had a 10 hour layover in Chicago. SWA employees were very nice and rebooked our flight we made the most of the layover and went sight seeing. Our flight was smooth despite the weather and again the crew were awesome. I highly recommend flying the friendly sky’s with SWA!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4474,In Flight Surprise,"Flying back from LA, our flight was full, and we could not sit together. Then, they announced that for this particular flight only, Southwest would provide free in flight entertainment. We just had to go to the Southwest website and click on it and we had free live TV, plus prerecorded movies, music and tv programs. It was a nice way to end out trip. Thanks, Southwest!",SouthWest,trip_advisor,['Responsiveness']
4475,Will not use anyone else,I use Spirit every time that I fly and have never had any issues. Cheap flights with the prices not being able to be beat by anyone else. Does not have the best leg room and the widest seats in the industry but those are something that I can live with for my 2 hour flight to get such a cheap price. Just make sure you spend the extra $14 and pick an aisle seat or window seat due to the middle seat being super tight. I have never had any delays / cancellations but I know the risk if it would happen.,SpiritAir,trip_advisor,['Tangibles']
4476,Almost painless,"After 15 hours of fliying in economy class I wasn't as tired as I thought I would have been, the inflight entertainment and service is second to none.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
4477,Don’t fly with pets/ get treated like a criminal.,"I’m active duty and I normally love Southwest Airlines. I got treated very horribly yesterday. I was in uniform and taking a puppy to my family because I’m deploying soon and my family will not be able to contact me. My puppy didn’t like his carrier, and was scared and he started crying while on the plane. So I’m trying to calm the puppy and trying get him to sleep and normally I just hold him so he can go to sleep. But I was Told I couldn’t do that if he isn’t a service dog, I couldn’t hold him or have his puppy face out of the carrier to try to sooth him to go to sleep. Cool that’s great but he cried saying he didn’t like it this was his first ever flight. Apparently people complained about the crying and the security guard came to tell me I need to quite my puppy or get off the plane and I wouldn’t be able to fly with the puppy On the next flight. I was like what and asked me if I have Benadryl and gave it to the puppy, I wasnt understand a dang thing he was saying to me because he was pretty much whispering all these things to me and I finally got the dog quite down, I’m pretty sure the medicine to put him sleep finally kicked in. He then was telling me to exit the plane. I told him no I finally got him to sleep I’m not moving. After that they walked away and when they came back in front of me he turned to Southwest flight Attendant saying he makes a sound while in air to call the police when we land. Now I had to worry about going to jail the whole flight in uniform and the news would had a hay day Navy sailor gets arrested for trying take a puppy to her family. Might I add I got treated like I was some drunk person disturbing the peace. I felt so unwelcome and our flight was delayed 25 minutes because of all of this, But would you treat a mother with a screaming baby the same way? Told her to get off the plane because her baby is screaming?! I’m sorry puppies/dogs are just like a human baby. They have feelings too.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4478,Non-Stop to Jamaica,Flight was on time. Boarding was orderly. You can check two bags free and two carry on bags. Only wish they had WiFi TV screens on the back of each seat.,SouthWest,trip_advisor,['NA']
4479,Cheap and on time,"The African American flight crew was racist, rude and abrupt. Plus paying $65 for a carry on only to sit in a seat the size of a baby chair. The A320 airplane is a pillbox nightmare.",FrontierAirlines,trip_advisor,['Assurance']
4480,Overall experience and on time,"Flight was on time and the crew is always friendly. food was served which is always really bland, but what you can expect on a plane. Overall is a good option if other airlines are a bit pricey.",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
4481,Worst airline ever.,"Shady, sneaky, dishonest company. Also, the 60 day expiration on air credits is a joke!! When compared to other airlines that give you a reasonable one year expiration on your credits. Spirit is the worst airline I've ever dealt with and I lost $500 in air credits because of their fine print. Once they have your money, they don't care! I don't care either. Never again spending money at this company. Good riddance!",SpiritAir,trip_advisor,['Responsiveness']
4482,Efficient!,"We (family group of 5) flew to the Orlando area for Spring Break. We were able to have a non-stop flight for both legs of the trip which was great! The Allegiant staff was friendly and efficient. Be sure to be at the gate when it’s time for boarding. The plane door closes 15 minutes before departure, and the plane was in the air as scheduled. The pricing for the flight was lower than other airlines. Things to be aware of: -The seats weren’t very comfortable (thin padding and they didn’t recline). -The charges for luggage are high if you wait to add luggage at the airport when checking in. You need to definitely pay for luggage in advance. Plan ahead! -You will be charged for any snacks and drinks on the plane. It was the quickest cart travel in the plane aisle that I have ever seen! I will fly Allegiant again. The efficiency and lower flight pricing are big draws for me.",Allegiant,trip_advisor,['Tangibles']
4483,Multiple Charges!!!,"I tried to sign up for their discount den and was given an ERROR message. After 5 more tries I gave up. A few days later, there are 6!!! Charges on my account for $99. They will only remove the repeat chargers and not the 1st. They never provided a confirmation or receipt for any of the charges.",FrontierAirlines,trip_advisor,['Responsiveness']
4484,Sehr Schlechter Service bei Buchung ,"Ich habe im August 2 Flugtickets von Pereira nach Cartagena über die deutsche Website von Avianca gebucht und ein E Ticket etc. bekommen. Jetzt, am 24. Oktober, wollen wir in Pereira einchecken. Mein Ticket ist storniert, das Ticket meiner Frau nicht. Avianca erklärt das mit den Worten, ""soetwas passiert manchmal"". Ich habe nie einen Hinweis auf eine Stornierung bekommen. Da es auch sonst keine Flüge gab, konnten wir unsere 4 Tagereise nicht antreten. Leider ist dies nicht meine erste schlechte Erfahrung mit Avianca.",Avianca,trip_advisor,['Responsiveness']
4485,Avianca son unos Ladrones!!!!,Nunca mas por Avianca. Son la peor earolinea del mundo. El dia de mi viaje me hago un PCR… me da positivo. Obviamente pierdo el viaje pero desde Avianca me dicen que puedo reprogramar el viaje. Asi que relleno el formulario. Me aceptan el reclamo me dan un codigo y me dicen que tengo que llamar al call center para reprogramar. Estuve 2 horas al telefono esperando que me atiendan y cuando me atienden me dicen que ellos no pueden reprogramar por que compre el boleto a traves de una agencia. La agencia me dijo que ellos no podian hacer nada. Volvi a llamar a Avianca y me dijeron que sin la agencia no pueden reprogramar el vuelo. Asique me dejaron tirado en Buenos Aires sin poder volver a mi pais. Incluso teniendo la aprobacion de Avianca para la reprogramacion no hicieron nada para ayudarme. Un 0 Avianca… Un 0 KIWI.com Un verguenza como se aprovechan. Unos sinveguenzas…,Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
4486,Be careful. They loose bags.,"July 2019 - My daughter-in-law and grandson flew direct from Sacramento, Ca to Boston, Mass. Checked in two suitcases at the exact same moment. Grandsons suitcase never made it to Boston on a DIRECT FLIGHT. They couldn't find it. They'll call us. Well, it is a 2 1/2 hour drive ONE WAY. You'll need to do better than call. We had to stop and buy a bathing suit, couple changes of clothes, summer foot wear, personal care things etc. Many phone calls and we find out it went to Bosco Bay or similar in CA. It will be in Boston in 2 days when my son arrives. Oh good. My sons stuff was packed in there too as he was coming right from a job. NOT! 3 hours of searching for it and nada. It supposedly went to MEXICO and came back to Boston via United and was in United's baggage claim. Nope. So, now my son has no clothing except what's on his back. Another stop to buy stuff for him to wear. More phone calls. Lots of BS and run around by the people on the phone. Finally, 6 DAYS LATER we get a call ""Come get your bag we have it"". WHAT!!! No way you get it to us. Ok, now we are in the hands of a delivery company that has a 1 star rating and does not care AT ALL about their service. They say they will delivery the bag between...3 am and 7 am on a Sunday. WHAT!!! Never have I heard of anything like that. We are on an island so we had to sit in a car in the parking lot waiting for the bag to be delivered. It did not come. They ended up getting a tracking number and found out the bag never even left Boston until after 9 am. It finally arrived at 1 pm! The delivery phone person was the rudest, non professional person we have ever dealt with. The suitcase was intact is the only good message of this saga. Moral of the story. Jet Blue looses baggage often and on direct flights. Jet Blue does not find the lost luggage quickly and does not keep track of it once found. Jet Blue does not hire reliable delivery companies to return the luggage that you paid for and they lost. As far as the flight was concerned. It was an over nighter and they had no complaints. Oh we agree with Kathryn H. They have perfected the apathetic customer service agents.",JetBlue,trip_advisor,['Responsiveness']
4487,Horrible and Cheap airline,"I have been an Executive Platinum with American Airlines for years but was a little tires of flying out of Miami (live in Ft. Lauderdale) and decided to give Delta Airlines a chance, (FLL flights availavlble) Became Platinum Medallion with them and thought the terrible experiences I have had were going to get better but as a matter of fact, they never improved. Service is horrible, you l do not get any perks at all, unlike my amazing airline of choice American Airlines really knows how to treat their elite members like they should. Today was my last flight with that horrible and cheap airline (the airplanes are even old and seats are deteriorated) Even first class studio are broken do not lay flat (see video) will much rather keep driving 1 hour to MIA and get the amazing service American provides",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4488,Quick easy rides,"Excellent mode of public transport. If this is considered otherwise, we'll all get robbed. This is nothing more than a bus in the air, and they did me very well. I will continue to use the flying bus service known as Spirit. I'm JK but also serious. It was a nice, easy, relaxed flight.",SpiritAir,trip_advisor,['Responsiveness']
4489,Packed like sardines with people wearing thin neck gators with their nose hanging out,Will fly Delta. Delta leaves a seat between passengers. We are packed on top of each other and the man next to my husband has bis nose hanging out of his lightweight neck guard he is wearing as a mask! Didn’t we give our tax dollars to bail out the airlines! They should leave seats between passengers and require real masks!,United,trip_advisor,['Tangibles']
4490,Urgent,"""If you purchase a flight with them, they enroll you in a membership without your consent."" Crazy company",SpiritAir,trip_advisor,['NA']
4491,Best flight of my life,"This was the most comfortable flight of my life. I could tell the crew had a lot to take care of and the passengers were keeping them busy but Fabian B & Laura E on EK221 still made my flight experience exceptional. Quick, friendly service, & just pleasant to have around. Seats were nice and food & drink was great but their exceptional customer service is what was extra top notch. To Emirates - I hope you take good care of those two!",Emirates,trip_advisor,['Assurance']
4492,Delta Came Through,It feels selfish to think of our travel plans to the Bahamas when the locals are going through such turmoil with hurricane Dorian. We called in to cancel our tickets due to the airport being destroyed in Marsh Harbor. Our Delta representative Michelle made it very easy and simple to adjust our plans. We are very grateful and will reschedule using Delta.,Delta,trip_advisor,"['Responsiveness', 'Empathy']"
4493,Not good!,"1- The only smile was from the flight attendant inside the aircraft when boarding. The one at the door wasn't ready and for sure not friendly. 2- I asked for salmon to start my meal and got something else. 3- As for the main course i got what i asked for but the presentation was very poor. Remind me when i was at my boarding school's canteen 35 years ago.The food just being ""thrown into the plate"". 4- All along the flight, i didn't find the FAs accommodating or simply friendly. 5- Business class toilets far from being neat and clean, and this, all along the journey. Not a good flying experience!",Emirates,trip_advisor,['Assurance']
4494,Best way to use AC voucher ,"Hi everyone, I have a $1500 voucher from Air Canada that doesn't expire. I want to use it, but I don't live in Canada and don't have any time to travel back. I currently live in Guadalajara, Mexico, and I want to know the most affordable way to use it for vacations. Is it better to fly into Canada and then go elsewhere, such as Europe?",AirCanada,reddit,['Responsiveness']
4495,Just So So....,"The best thing about the flight was the flight crew/flight attendants. They did a first class job, great service and attention throughout the flight. The food was also very good. Entertainment was so so. We had heard a lot about the new Delta One service on Delta Airlines and were very much looking forward to being able to fully recline for sleeping during the 12 hour flight. Unfortunately the new seating was a disappointment. The cubbyholes that made up each seat felt cramped. The seats seemed hard and were not comfortable and the full recline was very disappointing. They did fully recline but it was very cramped. My feet were pinched and just never could find a comfortable position. While the seats have new features that make them attractive the sacrifices in comfort to accommodate the new features are not a good trade. Its obvious that Delta spent a lot of money in an effort to make improvements but their efforts I am afraid missed the mark. You would think that if your goal is to afford passengers the option to sleep laying down, then you would be absolutely certain that you are providing them with something comfortable to sleep on. Just to be fair, it may just have been me. I did see many of the other passengers sleeping, maybe I am just too use to my own bed.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4496,I would give it ZERO/10,Flight from Toronto to Minneapolis DELAYED X 3 Then Cancelled Rebooked. DELAYED X 3 Then Cancelled Conclusion No refund Do NOT Fly Air Canada,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
4497,First time in a long time since I flew SW,I fly primarily for business so I fly Delta as they own Atlanta business travel. I need to make a quick trip to DC as a family freind was going to Arlington to bury his mom and we wanted to support him. The SW website was easy to navigate and the fares were better than i expected for a lst minute day trip up to DC. I did pay a little extra for priority boarding so I could get a better seat (well worth the small fee each way) The plane was very new and as it was a super early flight (06:30 on a Tuesday) we had great seats and there was only 60 folks on board. Have not see that since the 90's. Had my own row! The wi-fi was down so i had to drop back to 4 starts but the service was great and the plane was excellent! Had good experience on the return flight later that day! When i fly for personal reasons again I will give them another go and see if they get back the fifth star!!,SouthWest,trip_advisor,['Responsiveness']
4498,Avoid this airline,"Frontier charged my credit card $99 without even telling me! My credit card text me that there was a charge from Frontier when I landed. Trying to contact them to find out what this charge was for was ridiculous, Frontier gave up their customer service number this fall so the only way you can contact them is through Facebook messenger, twitter or Instagram.. I only have messenger and after several hours of back and forth they said the charge was for a carry on bag! I told them I did not have a carry on and I purchased a personal item bag per their requirements just for this trip. This was the first time I have flown on Frontier and wanted to make sure everything was good. I requested a refund and they said no. I let them know not one single staff member spoke to me about this or even asked to measure my personal item bag! They still said no refund. Very unprofessional, sneaky and bad business. Unfortunately I booked a round trip and have to fly with them one last time! Before I board I am making sure a staff member measures my bag and they will see it is within their required measurements for personal item, then I am asking for a refund of the unauthorized charge!",FrontierAirlines,trip_advisor,['Responsiveness']
4499,No problems!!!!,We have flown Delta many times and have always been very pleased with the service. The flights out were on time and the flight back was early. The personel are always very friendly!,Delta,trip_advisor,['NA']
4500,Miserable from start to finish,"This flight was miserable from start to finish both ways. My wife was almost run over by a luggage train. United expects you to use your own personal device for entertainment on a a 8 hour flight. Then the Wifi did not work,so there was none. I feed raccoons in my back yard. I would not give them the food we paid for. On the way back, Denver was getting iced in. Due to pilot mistake we had to return for gas and arrived 6 hours late with no crew in Little Rock to receive us. I contacted United and they sent me credit for my next flight which I told them where they could store them.",United,trip_advisor,['Responsiveness']
4501,Horrible Service,"My husband was flying from Atlanta back to Portland and they delayed his flight, causing him to miss his connecting flight in New York. They then canceled the flight and put him on the exact same flight the next day, so he is stuck paying for a $60 Uber to get to the airport, $60 to get back to the place he was staying and then he has to pay $60 AGAIN tomorrow to get back to the airport! I tried calling customer service to see if there was anything they could compensate us for or if they could even get him on an earlier flight to try and save us some money ($180 in wasted Uber charges is crazy!) - the first woman I talked to hung up on me before I even had the chance to explain my complaint, and the second woman I spoke with just said that they don't offer any compensation or travel vouchers because the delay was less than 3 hours - which makes no sense because the flight was delayed and then canceled until the next day. Worst service ever and complete lack of empathy and concern for their customers, not to mention the inconvenience and the huge waste of money caused by delays due to THEIR aircrafts. Will never book Jet Blue again.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
4502,3 Cancelled Flights!!!!! Horrific Nightmare Abomination,"1st cancellation was as we were pulling in to long term parking. Computer malfunction paid for hotel in las vegas that night empty. Southwest couldnt get us out for 2 days so we flew Delta($225 room, $800 Flight) The thursday of our departure flight delayed 1 hr then 2hrs, then boarded, then sat on plane for 2 hours then deboarded. then would of missed connecting in Denver baggage went though. ($250 room, $50 in Taxi, $150 in clothes to change into toothbrushes etc) Next morning 1st thing flight cancelled no available flights to get us to hartford again!!!!(friday night las vegas rooms sold out almost everywhere $659) NEVER EVER FLYING SOUTHWEST AGAIN!!!!!!!!",SouthWest,trip_advisor,"['Responsiveness', 'Reliability']"
4503,Avianca es una línea aerea que se recomienda ampliamente.,"Excente el vuelo, las asfatas(os) son muy solícitos y atentos, los alimentos calientes y posibilidad de elegirlos, hasta vinos blancos o tintos gratis.",Avianca,trip_advisor,['Responsiveness']
4504,Worst airline EVER,"If I could give a negative score, I would. Delaying a flight 2x only to cancel without any solutions claiming weather is the issue however, an Allegiant flight heading to the same destination just took off. You're a horrible airline. You ruined our family vacation. And I'll make it my mission to publish this on every imaginable site. Not that you care because this is nothing new from Allegiant. Never again.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
4505,"Most chaotic,compartmentalized group reservations. Great in flight staff, flights on time","I have traveled extensively my entire life both for business and pleasure. I decided to coordinate a family trip (11 members) to several cities in Colombia. Based on their original schedules I coordinated my land arrangements. I suggest that you AVOID using Avianca for group arrangements. Everything is a different department and involves LONG, involved, frustrating wastes of time. Changed their itineraries several times, drastically. one internal flight alone was changed FOUR times, upsetting all my land arrangements. Double checked vegetarian meal requests several times. Still did not show correctly in flight. In one word for groups: FRUSTRATION!! In spite of the administrative caos- personnel at airports and in flight were very gracious, and, to my surprise- all flights operated ON TIME.",Avianca,trip_advisor,['Responsiveness']
4506,Vuelo de Cartagena a MIami 08/26/2019,"Es una lastima la falta de calidad y de atencion en que a caido esta compania , Avianca no es la sombra en servicios que antes era, En el counter de Cartagena el relajo y la falta de organisacion del personal es increible,mas la lentitd del personal es mas que poco profeccional, al parecer despues de protestar la senora que me atendio en el counter, no solo despues de tomarse todo su tiempo para atendernos con una gran cola que habia de clientes atrasados esperando,mas el calor de la instalacion en la parte de Avianca. Como forma de retaleacion me puso en una lista de chequeo de seguridad ,que realiza la compania securitas,otro desatre, pues bien llaman como a 6 o 7 pasajeros y los separan de sus familias para un ridiculo y mal hecho ,chequeo de seguridad supuestamente mandado a hacer por la TSA de USA. Aunque usted esta en Colombia ,si todo fuera por la seguridad no hay problemas,logico siempre se hiciera primero de la forma correcta y profecional, resulta que estos senores te mantienen separados de tu familia y acompanantes y debes ingresar al avion con ellos ,es decir despues de su incompetente chequeo de seguridad no solo te separan de tus familiares y amigos violando tus derechos ,si no que tienes que abordar en su compania como si fueras un delincuente o prisionero,jamas habia visto semejante abuso y mala atencion en ningun aeropuerto del mundo y por ninguna aerolinea como esta, con razon su presidente magnifestaba que estaban en quiebra o por quebrar en las noticias de los ultimos dias, no me extrana ,ante tan mal servicio y falta de consideracion y respeto a sus pasajeros, en mi caso ,pensare 2 veces antes de utilizar Avianca en el futuro, esta se a vuelto una aerolinea basura, lo siento por algunos empleados que tratan de dar lo mejor ,pero hay muchos que no deberian estar trabajando en esa aerolinea, como sugerencia pueden sustituir a todo el personal del counter de Cartagena ya que trabajan muy mal ,incluyendo a todos sus supervisores.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4507,Worst airline ever created. Hidden fees at every step of your way.,You think you're saving money here? You're not. They will try to get every dollar you ever earned. Is your backpack not a mini backpack? You will be charged $100 for it. Does your carry-on have a front pocket? $150 for that. You made a typo writing your name when you booked? $70 for that. Skip this stupid airline and book with a normal airline. You'll save more money that way.,FrontierAirlines,trip_advisor,['Responsiveness']
4508,Agréablement surprise,"À l’aéroport de Quito, la salle d’attente est très belle, offrant une vue splendide sur les Andes. Il y a un coin de jeux pour les enfants. L’embarquement s’est fait rapidement. L’avion était moderne et en bon état. Il y avait beaucoup de place pour les jambes. Un sandwich de poulet chaud à été servi, accompagné de vin, de soda ou de jus offerts. L’avion a atterri à l’heure et les bagages ont été livrés immédiatement. Je suis très contente de cette expérience.",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
4509,Muy cumplidos,"La aerolinea me parecío muy cumplida y las maletas llegaron a tiempo. La comida me parecío muy regular pero en general el servicio es bueno, tienen buenas ofertas en el dutyfree.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
4510,Poor handling of flight delay,"I was served by Agent ""April"" (46447). She was a supervisor at the ticket counter in MCO airport (Gate B level 3) , I asked her to write her name down for me and I realized after leaving the airport she wrote ""April"" only and not her full name. So I am not sure if that matches the Agent's number placed on the ticket (which is 46447). This delay caused me more than 320$ loss : 1. I will be missing my work for Monday 28 2. I will have to pay for one more day for car parking at MCI airport (my final destination) where my car is parked and a lot of inconvenience: 1. Did not eat the dinner because of late arrival and your agent is not willing to give a voucher to get food for the night. 2. Ran out of baby food 3. Long waiting for Spirit's Hotel prater's bus (~1 hour waiting) with a baby . 4. Having to take the hotel bus which is not COVID-19 CDC guidelines, No social distancing was respected and the bus was literally packed I asked the supervisor for a voucher to get me covered at list some of my costs and inconvenience. A voucher will not fully cover me even if it is as much as I as lost but it is still a minimum gesture from Spirit for a new customer. Other airlines do it just fine. The supervisor was not nice and was a stuck head, trying to get me to chose one of the available options and move on just like nothing happened. It shows no care. This is my first trip with Spirit and it was so disappointing. I am glad I decided to wait more on applying for Spirit credit card and did not apply for the special credit card offer during the flight. With this kind of service, Spirit will be losing customers. Hopefully this complain gets resolved properly and Spirit proves it cares about its customers. Writing this before going to bed with no dinner (just some crackers). Thanks Spirit for the great service.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
4511,Easy and Efficient,"This was the first time I had ever flown out of Columbus. I usually depart from ATL. The check in was quick and easy in Columbus. I was a little concerned about the flight on the small commuter plane to ATL but everything was fine. The best part was not having to go through security lines in ATL! Dulles to ATL on the return trip was great too. Good service, pleasant trip.",Delta,trip_advisor,['NA']
4512,Forever ... My Go-To Airline!!!,"First, they call passengers of families with children, second, they board those passengers needing assistance, and then finally, they remaining passengers are called to board the plane in sections A, B, and C; however, it’s always opening seating; first come, first served. I always go straight to the back and sit in an aisle seat. Checking 2 pieces of luggage is always free - it’s their standard practice. And their staff is always friendly, helpful, and funny. I remember when they just had service on the west coast, now they’re all over the U.S. AND I look forward to them growing to be an international airline, then I’ll never take any other airline!",SouthWest,trip_advisor,['NA']
4513,טיסה ממדריד לקולומביה - טיסה מושלמת,"טיסה ממדריד לקולומביה - טיסה מושלמת, כיסא מרווח, אוכל ושתיה שסופק כל הדרך ומסך טלוויזיה עם משחקים, סרטים וסדרות, כך שלרגע לא משעמם בטיסה",Avianca,trip_advisor,['Tangibles']
4514,Flying with Air Canada,"I really think the food served on my flight was the worst ever. Hard bread roll, chicken dinner that was rather odd in texture and a cheap chocolate brownie. Then lights out and we were put to bed so to speak. The next “meal” several hours later was laughingly called “breakfast” which consisted of a stone cold vacuum packed croissant and a cheap watery pink yogurt. Oh and served with cold coffee.",AirCanada,trip_advisor,['Tangibles']
4515,Exactly As Advertised,"Both segments of this trip were exactly as expected. The check-in process was smooth and efficient, boarding was easy as I had I paid for a priority group, and the flights left and arrived on time. On board service was fine but nothing special. Whoever did the announcements at the start of the second flight second was hilarious! While remaining professional.",SouthWest,trip_advisor,['Responsiveness']
4516,Mrs,"Good experience. Fair price, not so comfortable since it was a non reclining chair. Overall good. The attendants were excelente. The flight was on time.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
4517,Funeral flight,"Family and I, flew from Denver International Airport to Austin Bergstrom International Airport to bury my Dad. We flew into Austin South terminal and not the main terminal. Frontier flies into the south terminal. We had to be bussed to main terminal and that took another 30 minutes. Horrible experience when there is no one telling you how to get to the main terminal, no direction. Flight was just ok.",FrontierAirlines,trip_advisor,['Responsiveness']
4518,Since when did jetblue become spirit airlines,"I used to fly jetblue every weekend for about 2 1/2 years back in 2010, i loved the airline but now I would never in life take this airline again. Reminds me of all the horror stories I heard about spirit airlines. I highley recommend anyone to pay the extra bucks to get a timely uninterrupted trip. First my flight was canceled had to adjust my trip by a full day and still not going to make it to destination until 2 days after I was supposed to had arrived. Now I've been waiting for my flight and they've delayed the airline twice... POS company anymore of you ask me. Again please don't fly jetblue. You'll be disappointed",JetBlue,trip_advisor,['Responsiveness']
4519,"Flight was excellent. Aircraft clean, staff helpful.","Flight is always excellent. However the luggage rule is not enforced when travelling back to Barbados. Half the flight have people with two and three pieces of hand luggage. Handbags as big as suitcases packed to the brim! On boarding every flight I have encountered Jetblue offer you to check your hand luggage in, always saying as its a full flight! After paying for a suitcase every time its quite annoying and not right that people get to check in these for free before they board the aircraft. WHEELCHAIR assistance - seems at least 20 people are unable to walk on the aircraft so get to board first with their entourage and three bags - funny that as they land they are able to walk 'fast' through immigration and are able bodied to get their own cases.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
4520,Crickets!  Lost bag-- week later no response if bag found or what to do,Air Canada lost our bag. We made a claim at the airport and online. There is no telephone support so we sent emails & texts asking for updates. Their ads promise to find the bag in 3 days. Today is day 7 and we don't have the bag and have no (zero) response from our numerous requests for updates and information how to be reimbursed for expenses caused by the lost bag. Horrible customer service. Not exist.,AirCanada,trip_advisor,['Responsiveness']
4521,Flight was great,The crew was excellent and efficient. The flight boarded on time and landed early. It was a no frills flight but that is what we booked and so they delivered just what we expected. Will definitely fly Allegiant again.,Allegiant,trip_advisor,['Responsiveness']
4522,Absolutely HORRENDOUS,"If I could give 0 stars, I would. Because this airline is absolutely horrendous. They basically steal your money as much as they can. I wanted to change the dates of my flight and they tried to charge me over $300. I didn’t want to spend more money so I asked to cancel. But even to cancel a flight, they STILL charge money and you don’t get anything back. By the way, customer service is diabolical! They’ve purposely hung up on me TWICE. They also speak in a very condescending and rude tone. DO NOT USE FRONTIER AIRLINES. THEY ARE DETESTABLE! I do not recommend!!",FrontierAirlines,trip_advisor,['Responsiveness']
4523,Efficient - Good Service,We connected to a Air Canada Light after a long flight from Singapore on Singapore airlines. We had to check in and all was very smooth for out flight to Vancouver and then on to Calgary. The flights were on time and the service was excellent.Air Canada is one of my favourite airlines. Business class makes it even better when one can afford it.,AirCanada,trip_advisor,['NA']
4524,Found a live bed bug on myself,"Mid flight to Curacao I found a bed bug crawling on me, I immediately used a tissue to grab it and put it in a white baggie the airline provides and informed the flight attendants. They then proceeded to verify it was an actual bed bug and once they did they came up to my husband and I, apologized and offered us a compensation ($25 credit for a future flight). I was still worried I would have more on me but could not find any at the time. A few days go by and I have bites on the back of my neck which are not consistent with those of flies but of bed bugs. That was a sign that I had to have had more on me. I reach out to the airline by email and let them know that I could possibly be carrying more on myself and would most likely have to get an exterminator and so $25 credit is not enough compensation for this inconvenience. I received a response saying the following: “We are sorry to hear about your flight and the challenges it caused you since. Our goal is to have each experience with JetBlue be the best and apologize that it wasn't so at this time. We can only imagine how disappointing this was for you! Alma, the safety of all our customers and crewmembers has always been our top priority. Sometimes little pests like bed bugs hitchhike on bags but we can assure you that our cabins are cleaned regularly and our seats are not a friendly environment for bugs to live in. We've forwarded your concerns and observations to our Safety team for review. While we understand your concern, we will not be compensating you further for any additional steps you took to protect yourself from possible bed bug infestation. We recognize that you have quite the pick in airlines these days and we'd be honored to welcome you onboard again so we can provide you with a better experience!” The response was in no way helpful at all and will not solve my problem or the fact that I have to spend my OWN money to solve this. It feels like I am at fault here for flying with them. I do not recommend them at all, take your money and business elsewhere.",JetBlue,trip_advisor,['NA']
4525,Don’t waste your time,"If you want your trip ruined last minute, if you want to be switched to a horrible flight with a 7 hr layover that gets you to your destination at midnight or later, if you want your flight days changed so you have to alter your stay, cancel and book another more expensive last minute flight, be late for work or spend more money to fix everything book with Spirit. NEVER BOOK WITH SPIRIT. They should be called Demons not Spirit. AND THE SCAMMERS ARE STILL BOOKING THE FLIGHT WE WERE MOVED FROM. Classic bait and switch.",SpiritAir,trip_advisor,['Responsiveness']
4526,Scared of the airline.,"If this airline is reviewed as a 4/5 and touted as the best in the US, some of us have very low expectations. Lost luggage, rubbish in flight refreshments, and delayed. 0/10 compared to Qatar, Emirates, BA, Quantas. Imagine the waste of money business class would be!",Delta,trip_advisor,"['Reliability', 'Tangibles']"
4527,On ground and in the air poor service.,"Poor booking experience, terrible service on the plane and when we complained they did not care. Disappointed with the Emirates experience all around.",Emirates,trip_advisor,['Responsiveness']
4528,Clean and efficient,The staff at both Cedar Rapids and Mesa were so friendly. They didn’t rush us and actually talked to us! It was so refreshing compared to the larger airports! Our flight was delayed but was informed and got to our destination safely.,Allegiant,trip_advisor,['Responsiveness']
4529,UNHAPPY Flight,"I booked a flight with Spirit for the first time. Terrible experience. missed my original flight due to a major emergency. They were charging me $100 to rebook which was more than the original ticket cost. The cost of my luggage was $50 for the carry-one and $50.00 for the stored luggage piece. When it said and done, I might as well had booked with the United, American or Southwest because the price ended up being about the same. So I really didn't save any money. I ended up losing money. I had to use another airline to get to my destination by the time I needed for my family members heart surgery. The moral of this story is you have to calculate if it's going to cost you more with the cost of luggage or the about the same going through the larger carriers.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4530,Horrid Customer Service,I booked a ticket 2 months in advance for 3 members of my company. One of those members was no longer working with our company and we simply wanted to change a name on a ticket. Given this circumstance this should be feasible.... 7 weeks in advance of the flight. I was told nothing they could do. Refund me $70 in taxes on a $400 ticket. Wow thanks... I had to pay not only for the the lost ticket but another one as well. Thanks Air Canada. Won't be booking again.,AirCanada,trip_advisor,['Responsiveness']
4531,No care for clients!!!!,"Other airlines care for the individuals who use them, not this airlines, not at all. We were very surprised after flying Delta to Seattle, that our return flight was with United. Delta showed several ways of taking care of their clients by only filling every other seat, cleaning before we got on, Handing out cleaners. United did none of these things. We asked about it and was told we could get off if we didn't like it but that is just how it is. So we stayed because,Of course, we needed to get somewhere, but everyone should know how United does not care for its clients. Also, they called us to board, everyone got up, then they waited 15 minutes while we were all gathered together. No social distancing. I was very, very disappointed in this airlines. We do have a choice now when we fly and now we know better than to fly United.",United,trip_advisor,['Responsiveness']
4532,OK airline for a short trip - Employees are not the most helpful in directing you to your connection,Was delayed by 1 hr and then another 15 minutes for de-icing which is understandable. From landing and to the connecting flight at the Newark airport in the US was a nightmare by getting from one terminal to the other. Air Canada employees were not helpful in directing me to my connection - got lost and luckily I had a lot of time in between otherwise I would have missed it. When connecting in the US you still have to go through the security process again with long lines.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
4533,Flight delays suck,"Leaving St Louis we were delayed because the flight was one crew short. 3 1/2 hours we had to wait before we could leave. Then leaving to go home from Orlando, we had to wait for maintenance, we boarded the plane late, then had to unboard. They changed our flight time 3 different times. It was scheduled to take off at 5:48 pm, but at 10:20 pm we still are sitting in the airport, nothing being done to the aircraft. Their updates have gotten to be just telling us when they have an update they'll let us know. This will be my last flight with Frontier.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
4534,Allegiant charter,"We flew Allegiant Air (charter) in May. We pre booked and paid for our seat selection. As the plane was only half full and seemingly most people were seated forward, they asked for volunteers to sit in the rear of the plane for a better weight distribution. On the return trip we didn’t have that chance to volunteer. Our seat assignment was row 25 rather than the pre paid row 8. Upon our return home, a phone call was made and the pre booking fee was returned. No issue doing so. The seat cushions seemed very thin and were fairly uncomfortable. However, the flight was just over 3 hours so really not much to complain about. The seat backs would not recline. I had never seen that before and was TOTALLY pleased with that aspect. It was a relief not having someone’s head in my lap. Overall, I was not displeased with Allegiant. Going in, I knew it was a low price airline and it got us to where we wanted to go at a very acceptable price. For sure, I’d do it again if the price was similar.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4535,Delayed,"JetBlue is my #1 airline, but lately everyone I know has had a delayed flight with them. My Manager and a couple of co-workers on their flight out to a conference in Las Vegas was delayed 3 times and they arrived hours late. On my red-eye back to Boston from Vegas our flight was delayed two hours. Seemed like the flight crew wasn't there yet. I can't understand how this can happen. Red eye's are tough enough, never mind being late to take off. GRRRRR",JetBlue,trip_advisor,['Reliability']
4536,Budget Airlines,"It's cheap and certainly no frills but they jet the job done and delivered to your destination. Take your own food, drinks & entertainment and you're all set. The money we saved we used for other things like an upgraded hotel and activities at our destination. The only downside is that no one checks luggage anymore so pay the few dollars to guarantee you get overhead storage. In flight customer service was also really good, much better than some higher priced legacy airlines who claim to have won customer service awards.",Allegiant,trip_advisor,['Responsiveness']
4537,You should be afraid to fly Spirit Airlines,"You should be afraid to fly spirit airlines. They do not care about your safety. I had planned on flying to miami with spirit airlines on the 25th of september 2022. If it wasnt for a warning from United, with whom i had booked the return flight, I would never have known that a few days later south florida would be hit by a hurricane. Sure enough hurricane Ian made landfall in southern florida at category 4, causing tornados and power outages in Miami-dade county. Luckily, i never got on that flight. i called customer service the day before the flight, and they were happy to inform me that they were unwilling to rebook or refund my flight, and that the cancellation fee was more than the cost of my flight. Bottom line is: Spirit Airlines would rather fly you into the path of a hurricane than have to hand out some rebooking credits. They actually wont even warn you. That isnt safe. But they dont care about your safety.",SpiritAir,trip_advisor,['Assurance']
4538,Absolutely terrible,"There’s no way I am ever flying frontier again. A sentiment echoed loudly by nearly the entire plane I’m on right now. The guy running boarding was on one of the worst power trips I have ever seen. He was extremely obnoxious while making everyone size their bags, forcing them to take everything out of their pockets and even put hand-held items into their bags before sizing, all the while condescending and being incredibly rude to anyone who took more than a second in this process. Most people’s bags did not fit in the tiny little box and he proceeded to funnel everyone in to pay another $99 per bag. $99! About 80% of us had to pay this absurd charge. This guy took it so seriously he literally chased people onto the plane who managed to slip by without paying to drag them out and make sure they got charged. He then threatened us that if we didn’t get it together, the gates would close and they wouldn’t reopen for anyone who didn’t make it on. A girl who was traveling alone and too young to have a credit card was obnoxiously told to step to the side when she couldn’t pay. When she didn’t move out of the way enough to satisfy this man he commanded her to move a couple times before he turned to his coworker and told them not to admit her entrance to the plane. This poor teenager traveling alone was now stranded because of this guy. Someone behind me grumbled about how ridiculous all of this was and he responded by saying “You ain’t seen nothing yet. You ain’t seen nothing yet.” We finally got through that mess only to have flight attendants attempt to take multiple headcounts and an announcement come over the speaker that if people were on the plane traveling to Hartford their gate had been changed and they were on the wrong plane. How can you be so thorough to make sure everyone pays their ridiculous fee and yet still somehow board people onto the wrong plane?? Now they’re scrambling because there are about 6 people standing in the aisle with no seats. All this mess has set us back going on half an hour now and still counting. Everyone is grumbling and complaining and unhappy. Terrible mistreatment, terrible customer service, terrible organization, absolutely insane. We haven’t even taken off and this is the worst flight I have ever taken. Let’s hope the pilot at least can do their job well. Do not fly frontier if you can help it.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4539,Good seats and staff but food was disaponting,"I'm flying longhaul about 2-4 trips per year and Air Canada's 787 is ok when it comes to seats and entertainment. Staff was also friendly and flight was keeping the schedule. But the meals was disapointing. The hot meal was not tasteful and quite smal portions, and breakfast was a soft sweet cake with banana taste, that's not what I want to eat when waking up. Also if Om not mistaken its the same meals as last year, it is time for change.",AirCanada,trip_advisor,['NA']
4540,Fly Delta to Las Vegas!!!!,"Delta was a delight--the new airport at JFK is a bit too big for me, and there is lots of walking to do, but the airport itself is lovely--lots of shops and food establishments---the airline was great---lots of seat room and very good airline crew---travel isn't as nice as it used to be, but Delta makes it almost bearable and safe.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4541,The good service airline ,The Copenhagen to Brisbane part of our trip to Fiji was by Emirates. Good space got our legs. Nice service and friendly staff. It is good value for the money.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4542,Getting to Port,"Not an awful lot to say about Southwest! When my wife and I travel, our first choice is always Southwest. First because of the value, second is the free luggage allowance and thirdly and more importantly their customer service. Both the terminal personnel and the flight crews are always pleasant and professional. In my opinion, Southwest goes above and beyond in customer service. I also believe the boarding system is the most expedient and efficient, you want your choice of seats, check-in first. Additionally, for a nominal fee they will check you in before regular checkin time which pretty much insures that you will be in the A or low boarding que.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4543,Awful Customer Service,"Awful customer service. They don't talk but try to bite. No manners , we arrived at airport almost 3 hours before departure, and we're not assigned seats. 30 minutes before we were assigned seat and when we requested to change the seats. The gentleman start arguing and threatening that if we need to fly, we better not to talk to him, which was very disrespectful. Would never fly w Frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4544,Bad customer service,"First I went to log in to get my boarding pass. The website would not load right at first. I thought it may have been the wifi at the resort. When I got in it was the usual let's get as much as we can from the customer. I paid for my bag and seats. I had a small carry-on bag which I was not charged for when I came down on Spirit. While waiting on line at the airport we spoke to a few people about the airlines being that this was our first flight on the carrier. a few people said that they had a hard time getting into the system. When we go to the counter. The guy said I didn't finish all my information on the site. Then he said I needed to pay for my carry-on bag. I watch the clerk let 5 people go ahead of me and not ask anyone to put the bag in the bag holder to see if the bag was too big. My bag fit but was a little taller than the bar. He wanted to charge me $150.00 for my bag. I asked why he didn't ask the others. he gave me a dumb look. I asked to speak with a supervisor. But he took the next person instead of getting someone. Another clerk took the time to tell me to try and go back to the site and that the price would be less. I didn't have an issue before with this same bag on other airlines. As a travel agent, I will not advise any of my clients to fly this airlines",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
4545,One of the best airline in Star Alliance,"I must say it is one of the best airline, I have travelled in. Avianca Brasil operates a direct flight between Rio and Brasilia. The route may find the occupancy levels low, but the service is better than LATAM I believe. Comfort and ambiance is fine. TV Screen for in flight entertainment is an addition. Most importantly, it provides complimentary snacks with the option of Lacto-Ovo Veg. Being a part of the Star Alliance, one can earn miles and transfer miles across the alliance.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4546,Business Flex /Flex Plus a scam on long haul flights,So double platinum- almost flying alternate week . I think i will stop buying Business Flex - its been 5-6 occasions where despite buying Business Flex Plus / booking in advance/ platinum code - still no upgrade from Business to First using miles . All seats on long haul are revenue seats . Looks like a scam tbh - what a bummer,Emirates,reddit,['Assurance']
4547,2 hours waiting for the luggage,Flight AC123 waiting over 2 hours for the luggage. I Do not recommend this airline. Horrible experience. Waste of time,AirCanada,trip_advisor,['Responsiveness']
4548,Lamentably slow,"The flight left at 2300 so I imagine that, like me. passengers were keen to get to sleep. Even in Business class it took almost an hour for the seat belt signs to be turned off (and it wasn't turbulent) and for the service to begin. I did eventually get a drink but the nothing else happened. I saw row 1 get their meals 90 minutes into the flight, row 2 were served about 10 minutes later. I gave up (row 5) and went to sleep -- good for the waistline! 6-7 hours later breakfast was served (more efficiently) but apart from nice fruit, the rest was below par. Cabin attendants were mainly absent and not very responsive, but hey! we arrived on time and safely. If this was business class, I'm pleased I didn't fly economy.",Avianca,trip_advisor,['Responsiveness']
4549,Manchester to Washington,The first leg of this flight started 45 minutes late but fortunately we were able to make up most of the time. The aircraft was clean and comfortable and the service very good. The entertainment system worked fine though many of the movies were quite outdated now.The food was acceptable but not great. The second leg of the flight from Newark to Washington only took 30 minutes when it was scheduled to take an hour. Unfiortunatelt the half hour we gained we lost again sitting on the tarmac waiting for a gate.,United,trip_advisor,"['Tangibles', 'Reliability']"
4550,Manchester to Dubai with Emirates,"A fairly typical Emirates flight from Manchester to Dubai. An A380 that was full. About an hour late taking off which got us on the ground in Dubai nearly an hour late and making it a scramble to catch our onward flight. In flight service good, food ok, good aircraft.",Emirates,trip_advisor,['Reliability']
4551,Vuelos Avianca,"Hola, la aerolínea es término medio. En vuelo de ida, en counter llegamos a tiempo y estaban cerrados, llegaron 20 min después con paciencia. Mis maletas siempre sufren algún tipo de daño ya sea en ruedas, o armazón, las comidas que dan a bordo en nuestro caso nos dieron un pan de hoja(o algo parecido) no muy bueno , se descascaraba dejándo residuos por todas partes. Salva igual Por el precio pero podrían mejorar la atención.",Avianca,trip_advisor,['Tangibles']
4552,WIIL NOT HONOR CANCELLATION******SCAM ALERT*******,I cancelled this flight 24 hours in advance (they say you have till 10 minutes before flight to cancel). Then the next day right after the plane departs-I get an email that I missed the flight and lost my money- WHAT A BUNCH OF GARBAGE-THIS CROOKED AND SORRY EXCUSE FOR AN AIRLINE IS ROBBING PEOPLE!!!!!!!!!!!!!!!!!!!!!-I AM LOOKING FORWARD TO WHEN THEY EVENTUALLY GET BUSTED FOR THSI. If you cancel you had better call them and don't do it on their automated system. I was going let my daughter keep the 200.00 airfare to help with her new apartment as I had to rent a car to return to Atlanta. I hope they go bankrupt really soon.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4553,Skilled Airline,"Delta is very reliable and you definitely pay for the provided service. The check in process was smooth, as long as you follow the luggage weight restrictions. Having your ID and general flight information helps accelerate the process. At the gate, they usually have an initial brief few minutes prior to boarding to explain the flight status and expectations. The seats are previously assigned which allows the customers to move to their seats. I think an opportunity for the airline is to enhance the cabin filling operation which should flow the customers and fill from back to front. During the flight, you can certainly experience that flight attendants usually care about their passengers. Try the biscoff cookies because you will like them. After the flight, the airline has figured out how to get the luggage from the airplane to the carousel, waiting time is almost none. Overall, the experience was pleasant and I felt safe. I would recommend this airline.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4554,Liked the non stop service.,Like the non stop service. Don't like paying for every little thing. No entertainment on this flight. Would not recommend this airline on a flight longer than 2 hours.,Allegiant,trip_advisor,['Tangibles']
4555,COMPLETE DISAPPOINTMENT!!!!,Very disappointed with an overall flight experience. We purchased premium coach tickets for the $700 each in the row17. When we got to the check-in counter we were informed that the flight is closed 1 minute ago and we’ll get the refund for the airfare since the we cannot be accommodated with the same seats on the following flight which is was in the row 38. At the gate I told the attendant that I had an operation done on my knee. She smiled and put me on the even further row. I’ve made numerous calls to the airline afterword and was assured the Im getting the money back guarantee last Friday. Nothing happened even on the following week. Now I was told that a refund form needed to be filled out. Each agent was giving me a different info and instructions besides keeping me on perpetual hold. Supper annoyed and disappointed as well as dissatisfied with the way that everything was handled. Thanks for ruined anniversary trip. PS. Very old and smelly planes,United,trip_advisor,"['Responsiveness', 'Assurance']"
4556,"Serviço bom, mas estrutura ruim!","Viajei pela Avianca em um voo diurno, antes mesmo de entrar no avião, fomos informados que a demarcação de assentos havia sido cancelada por problemas técnicos e que todos poderiam sentar onde quisessem. Apesar do problema, não presenciei casos de problemas acerca disso. Ao adentra na aeronave, pude ver vários bancos sem acentos e o chão estava um pouco sujo. A cadeira em que meu namorado sentou não reclinava e o velcro na parte superior das costas do acento grudava a todo momento em meu cabelo. O serviço de entretenimento é bem variado, porém meu controle não funcionava, me limitando a usar o touch da tela, tornando desconfortável o fato de eu ter que ficar com o braço muito esticado para jogar, por exemplo. O lanche servido estava bom, porém pouca quantidade. Os comissários de bordo foram muto atenciosos. Achei péssimo o fato de distribuírem fones de ouvido e depois recolherem no final.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
4557,Amazing as always,"As always, amazing service, staff, and experience from A to Z. I know there are many staffing issues that businesses are dealing with, but every individual from pilots to the hosts were and has always been amazing. They treat their people right and it shows in their customer service.",Delta,trip_advisor,['Responsiveness']
4558,"Flight was packed, which is good I guess","The Orlando airport was a hot mess with the wait. The flight home was ok. The flight attendance are not what I was used to on other airlines they were using profanity and talking slang, I am not used to that. I am used to professional and courteous flight attendants.",SouthWest,trip_advisor,['Assurance']
4559,Stay far away,"They cancelled my flight at 1:15am that was scheduled for 10:45am that morning. They refunded me my flight without my consent, which was just rewards points because the entire flight was covered by rewards miles. Because it was refunded the representative refused to help me find a new flight. The website showed all returning flights as booked for the next two days. So we would have been stranded over 1,000 miles away from home for two days. I booked a return flight with another airline that cost me another $1200 out of pocket because of Frontiers incompetence and inability to handle their responsibilities. This is only the second time we’ve flown with frontier and the first time they lost my luggage. They did reimburse me for that but really showed their true colors on this issue. Stay away, it worth the low fares as it will just cost you in the long run.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
4560,Tokyo to LAX,"We had good service throughout a long day of flying, good food, lots of movies to choose from, Richard, a 40 yr employee was the best steward we ve had in years, funny, attentive, never stopped checking his cabin. Premium economy seating was comfortable for a ten hour flight",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4561,"WOW!!!!!!!  Helpful, caring & smiling  AWESOME employees","I cannot write of a more caring, dedicated and efficient airlines in ALL my years of travel. Every single employee that we came in contact with... with departing and arriving flights... were above and beyond in professionalism, courtesy, efficiency, knowledge and caring (both on the ground, in airport...and in the air! I don't know where this absolutely marvelous airlines came from!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4562,Very friendly flight attendants!,"Very friendly staff, especially Carlos, Tara & Nadira. The planes always look new and clean. And full! The prices are so good, people are travelling on Spirit a lot.",SpiritAir,trip_advisor,['Tangibles']
4563,"great price, good flight",The flight was affordable. Checking in was effortless. Staff were very friendly. The flight was short. No inflight entertainment though.,Allegiant,trip_advisor,['Assurance']
4564,NYC trip from Houston,"This is a short flight but we found ourselves in premium economy on the way to NYC and economy plus on the way back to Houston. Tons of difference between these two classes. The premium economy is worth every dime. The seats, the space, the comfort of the premium economy is really worth it. The only bad part of the trip was the 4-hr delay at Newark airport on the way home due to weather (?) with a frustrated crowd of passengers and gate attendants who had also had a long, long day. In the future I will do everything possible to avoid Newark airport.",United,trip_advisor,"['Responsiveness', 'Assurance']"
4565,Flying to Panama,"Flight to Houston was crowded. Flight to Panama City was better, more comfortable, I have no complaints. However, coming back to the USA I have an issue. I bought two bottles of rum in the Panama airport and picked the rum up at the gate, as I have done in other countries. The bottles were carefully wrapped and packed in cardboard at the liquor store. I put them in a carry on bag. In the customs line in Houston, when checking the luggage, I was told by an inspector that I could not bring the rum in. I would either have to give it to United or go back to the United check in and go through customs all over again. I wasn't about to forfit it, so I did as told. United charged me $30, as much as the rum had cost in the airport liquor store. This was very upsetting. I would urge others to be careful and not get the same run-around.",United,trip_advisor,['Responsiveness']
4566,Excellent vegan fair.,"For airline food, the vegan dinner and breakfast were terrific. The fruit bowl for breakfast was especially refreshing at the end of a long flight. The movie selections were numerous. I rated a 9. The only downside was that some fiend took my pillow early into the nine hour flight. Odd.",United,trip_advisor,"['Tangibles', 'Assurance']"
4567,Meals for the latter flight not entered,"Business class at it's best. Though, My daughters ticket was booked way earlier in the economy class, and the meals were bad. Like many other reviews, they seem to be taking the economy class traveller for granted. They also somehow happen to miss out on the meal requirements on the second flight, ie from Dubai to Boston. With us being vegetarians it becomes a huge concern as they then have limited options since we don't eat eggs either.",Emirates,trip_advisor,['Assurance']
4568,Spirit Flight Experience,VERY POOR CUSTOMER SERVICE the lady at the front desk was very disrespectful to me and my family over seeing if we had payed for our personal items which we did and she kept saying your gonna have to pay again but all our items were paid for twice overall that lady treats you like a peasant and the guy scanning for the boarding pass told me to get out my ID for no reason overall really poor customer treatment and service.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4569,Experience flying on Spirit Airlines ,My overall experience was great! I reached my destination on time and was sent reminders of my flight. The only issue I experienced was I arrived to my final destination but my luggage didn’t. However my luggage was delivered to me the following day with everything inside.,SpiritAir,trip_advisor,['Responsiveness']
4570,They charge hidden fees ,I went through the regular process of booking a flight through Orbitz and it was not made clear spirit DOES NOT ALLOW 2 ITEMs on the plane with out charging you for the 2nd item. They hit me with a surprise $100 fee at the gate. I've boarded countless flights with other airlines and never had anything like this happen. Very disturbing shady business practice from an airline.,SpiritAir,trip_advisor,['Responsiveness']
4571,Highly recommend JetBlue,"My first time taking JetBlue to Boston was surprisingly pleasant. Unlike Spirit who offers cheap ticket with a bare bone service and only personal item for free, JetBlue has competitive price but also allow one carry-on bag, and they serve snacks and drinks for a short flight less than two hours. Their seats also have TV and other videos to watch. Flight attendants a polite and courteous.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
4572,"horrible, hostile pilots","This morning a passenger tried going through my personal belongings while my flight was boarding. I politely told the passenger ""please do not touch my personal belongings"". She complained and the pilot threw me off stating I have to have a FAA badge to ask someone to not put their hands on my property. This was a major FAA violation and I question the pilots blood chemistry content and/or mental stability if they support passenger going through other passengers belongs. Reports filed with the FAA",Allegiant,trip_advisor,['Assurance']
4573,World's worst airline,"Wish I could rate 5 NEGATIVE STARS here... United has been notorious for bad service, after our flight from London to US, I can confirm that it's 100% true -- United really has the worst customer service and cabin quality in the industry!!! The United check-in counter staff in London Heathrow Airport had terrible customer service. The supervisor, Robert Stevens, treated customers rudely in an unacceptable and unprofessional manner when handling requests with medical needs. This is the first time I felt insulted and discriminated by an airline employee. It is a pity that United has allowed its employees to treat customers this way, which would actually hurt its business immensely in a long run. As for other aspects of the flight experiences, the entertaiment system was down almost the whole time during our 8 hours flight (see attached photos). The cabin was not clean, especially the restrooms. The blankets were very thin and gross with hairs on it. On a side note, for those with tree nuts allergy, you need to be very careful that they serve meals containing cashew nuts (in our flight, it's curry chicken with rice). My son has severe tree nuts allergy and almost ate it... I deeply regret that I chose United for my family's first Europe trip and strongly suggest that you should avoid taking this airline at all costs!",United,trip_advisor,"['Responsiveness', 'Assurance']"
4574,"Great airline /w direct flights, on-time service and happy employees",Great airline with on-time service and happy employees. Love their comfortable seats and direct flights.,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
4575,quick weekend trip to las vegas,"no frills airline you get to know the person next to you not much room, and if you want a drink get 2 because the flight attendents only make 1 trip thru.",Allegiant,trip_advisor,['Responsiveness']
4576,"No compensation for delay, hotel, food or downgrade to economy.",After My flight got delay I had to spend a night in Chicago and fly the following day. United offered no hotel or food though the delay was almost a full day (to the following day). My flight which I then was booked to didn’t have the same class available so they also downgraded my ticket. Later when I contacted them to get some of my money for food hotel and a premium economy ticket which I never got back they offered my a lousy 150$ voucher. My own expenses was beyond 400$ and they deny paying me back the premium economy ticket which they were unable to deliver. Worst airline ever - they are always delayed and really don’t care about their costumers..,United,trip_advisor,"['Responsiveness', 'Empathy']"
4577,SEAT BID ISSUES & EXPLANATION HOW IT WORKS,"overall, flights aren’t terrible, but you pay for absolutely everything, to include water. after going back and forth with a spirit agent for over an hour who couldn’t give an honest answer without talking in circles, the seat bid is a total farce . I initially bid 14/per person for an exit row seat, i was later told i was outbid and had to bid 33/person (the full price for a regular exit row seat if booked during the checkout process for your trip), i bid the max per person and won the bid. Got to the gate and the gate agent sold 5 exit row seats for 25/person. All in all, they’re telling people they’ve lost a bid when they had/keep extra seats to sell at a much lower cost overall at the gate",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4578,orlando to rhode island,pilot introduced himself as Brad Pitt and told everyone we were flying to some tropical island. When landing in Rhode Island the plane slammed down when landing. This was probably the worst landing i have ever had. Scary!,SouthWest,trip_advisor,['Responsiveness']
4579,Useless points,"What is the point of a rewards program that I cannot use? I have racked up 112k miles (more than required for an upgrade to business for a flight from DFW to DXB), yet they will only accept cash for upgrades on these flights. What kind of BS is that!? I have even chatted with an emirates representative through their app and he confirmed they can’t accept points to upgrade, only cash.",Emirates,reddit,['Responsiveness']
4580,Spirit leaving MHT?,"Hello all, Spirit had flights loaded from MHT to both MCO and MYR, all the way out till the schedule ends. As I was trying to book a flight, both routes are unable to be booked through after May 7th, the last day bookable. The rest just show N/A. This all Seems strange, because from what I understand, usually if they were updating the schedule they would just swap it and leave it for sale. Thanks!",Spirit,reddit,['Responsiveness']
4581,Long Flight Made Tolerable,"16 hr flight made tolerable in Business Class (Delta One). Service, food good. Watched final season of Game of Thrones. What else can I say.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4582,"Terrible experience, disgusting","What a terrible company Delta is when it comes to their customer care. My flight was delayed about 8 times that day before finally canceling the flight at 1145pm. I was traveling alone, and did not know what to do. There was barely anyone around that could help or at least guide me or anyone in the right direction on what the next steps were for us. I finally found someone, who was extremely rude and when I asked what I should do next/if they could provide me with a hotel room (considering its their right to help now that I was stranded) she said ""I don't need this I've been here all day"" and walked off. I was in hysterics until another lady decided to step in. Delta did provide me with a hotel, but not many others. They did not give me any food vouchers either. My bag was ""lost"" until 345am, so i didn't get to check into the hotel until after 4 am. They refuse to reimburse me for my ubers as well. The best delta wanted to do was give me a $50 visa gift card as an apology. Mind you Jetblue and other airlines that canceled reimbursed their customers with the money for the flight that was canceled. Then not only was I mess from all of this, I wasn't even promised a flight home the next day, I had to go on standby for two flights out. So I just had to pray I was going to get home. And if I didn't they would have booked me on a flight 2 days from that. Meaning I would have been in Miami all alone, would have had to call out of work for anohter 2 days and find child care.. I will never fly delta again, let alone fly in general. And i will never recommend them. I will write reviews and call whoever I have to to make this right.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4583,Find another airline,"While the prices are affordable, Avianca is not really worth it. The airline is chaotic, such that no one employee has the same answer to a question or need. We took a connecting flight through Avianca from Medellín to Bogotá at 5:30am, which ended up making us late for our next Avianca flight to DC at 7:45am. Despite running to the gate at the advice of an Avianca representative near security, they wouldn’t let us on the plane as it sat there with ten minutes to spare until liftoff. Of course, this was the only flight to DC that day, so we had to sleep in the airport/find accommodations or buy another airline ticket. We had to exit the airport and re-do customs and security to find a new flight, all while an Avianca rep followed us and tried to sell us underground seats on the next day flight “for less.” We ended up buying from another airline to avoid more Avianca chaos and whatever this guy was doing. If you have the few extra dollars, go to an airline that will genuinely help you and save yourself the stress - not this one. Otherwise, stick to direct Avianca flights and minimize your time with this airline.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4584,Unfair Air Canada,"On 08/22, 2019 Air Canada Flight 7686 was canceled with no reason provided. The gate agent told us all flights that day were canceled. We had to retrieve our luggage, go through customs and stand in line at the Air Canada customer service department for almost 6 hours to be booked on a 6:00 am the flight to La Guardia. I wrote to customer service and the CEO of Air Canada asking for a refund for my flight as they flew us on a different day, time and location other than what we paid for. Air Canada is refusing to issue a refund claiming that because they put us on another flight we are not entitled to a refund. We lost a day's pay as well as the inconvenience of landing in another state and another airport.",AirCanada,trip_advisor,['Responsiveness']
4585,Loved it!,Much more comfortable bed than other airlines I’ve flown. Very attentive flight crew and delicious meals. They accommodated my vegan meal request no problem. The movies offered were a little sparse and slightly outdated. But I recommend this airline for comfort and good service.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
4586,Great seat angle for bad backs,"Spirit has wider aisles and their seats are slightly reclined, which makes things a lot easier and more comfortable - especially if you have a bad back. Always pay for your check bags and carry on bags when you buy your ticket. It will cost more if you do it at the airport. Bring you flight food and drink with you, or make sure you don't need any in-flight food or drinks. Their food&bev service is pricey and insubstantial. The pre-recorded announcements are clear and easy to hear over the plane's intercom.",SpiritAir,trip_advisor,['Tangibles']
4587,I love Emirates,I have never flown with another top airline like Emirates. So for me Emirates are the best of the world :-),Emirates,trip_advisor,['NA']
4588,I will not recommend,"My trip was delayed 5 hours because a pilot called off sick. Why are there not protocols to ensure employees call off within a time frame that allows flights to be rescheduled? Every single passengers had to be re-booked- and this occurred 30 minutes prior to our expected take-off! Every passengers’ day was uprooted and no one cared. People pay hundreds of dollars for these flights and nothing is done when multiple times airlines make these mistakes. Also, please stop over-selling/over-booking flights. I don’t not know how or why this happens but it’s simply greedy and unnecessary. Why is it that I find that passengers must rearrange their lives every time I fly? It is almost 2020, yet there is no way in this age of technology to prevent this from happening? I highly doubt it and for that, the entire company should be ashamed. I have had better experiences with smaller “off-label” airlines than I have with Delta, and I will choose those companies over Delta whenever circumstances allow from this point forward.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
4589,Another Great Delta Experience in Comfort Plus,"As Delta members, we located a flight to Cancun in November. We had another great experience in Comfort Plus. The check in process was seamless, and the counter worker was friendly. The Delta terminal was acceptable, but of course the food is expensive in the airport for what you get. The boarding process was also seamless. As Delta mileage members and purchasing Comfort Plus seats, we boarded ahead of the main group. Regarding the flight, we experienced no issues. The entertainment options were excellent, and alcohol was included. Regarding the staff, they were professional and friendly. We will continue to use Delta in the future.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4590,Great airline,"Great Airline. Fast, prompt service. Flight was early. Baggage early, no damages. Love our AIr Canada",AirCanada,trip_advisor,['Responsiveness']
4591,Little help for passengers arriving on delayed flight,"Flight from YUL to GVA arrived two hours late which made flight departure from GVA to YUL 40 minutes late. Unlike their alliance partners like Lufthansa, Air Canada cabin crew did not make any announcements about gates for connecting passengers who will have to frantically try to make their next connections as a result of the delay. This after bragging they are the best airline in North America! Neither cabin crew nor ground staff did not inform connecting passengers that wealso have to go through Canadian immigration first. Instead we were told to go straight to the gate to get our flights. After going through immigration, if it were not quick thinking on my part to ask an electric cart driver to take us to our boarding gate (52 gates down the long corridor), we seniors would not have made it on foot. Air Canada should have arranged for this transport in the first place since YUL has no moving sidewalks to take us there.",AirCanada,trip_advisor,['Responsiveness']
4592,Great customer service!,I missed read my booking information and had booked an AM flight instead of a PM flight. I realized it on the way to the airport and was surprised that they were able to get 8 of us on a flight together saving the vacation. Thank you!!!,Avianca,trip_advisor,['Responsiveness']
4593,Lost Luggage - Spirit Airlines...,"I recently went on a trip to Austin, starting in Pittsburgh with a connection in Orlando. They lost my luggage and I spent the vast majority of my trip on the phone, trying to track it down. This post will hopefully help you avoid the mistakes I made and save you time if your luggage is lost with Spirit!! **Tip** **#1** \- If you are flying Spirit, DO NOT ever check a bag if you have a connecting flight. Our flights were delayed the entire trip, and as I learned later down the line, this means your bag has a very small chance of making it on to your final destination plane. Spirit actually charges MORE for carryon bags than checked bags, because they have a theory that it takes longer for people to deplane with carryons. Maybe true, but worth the peace of mind to have your bag with you at all times. **Tip #2**\- KEEP YOUR BAGGAGE TAG THEY GIVE YOU AT THE COUNTER - you will NEED this information to file a claim and anytime you speak to a rep on the phone. *As soon as you know your luggage is lost, file a claim online! If you don't do it within a few hours of arriving, they can deny your claims!* **Use this link to report a lost bag:** [** URL **Tip #3** \- Use airtag/luggage tags. I will never ever travel again without an airtag in my luggage, even a carry on. This is a relatively cheap and simple way to track your luggage and give you peace of mind. It will save you HOURS OF TIME on the phone with Spirit 'customer service.' Being able to see exactly where your luggage is - PRICELESS. When you call to get status updates, these people will not be able to give you ANY INFORMATION unless their agents at the airports are properly doing their jobs and scanning luggage tags in real time. I also did not have a luggage tag on my bag, and had filled out one of the paper ones at the airport. Pay $5 for a cheap one you can attach that will withstand your bag being thrown around at the airport and on the plane. **Tip #4** \- Don't bother calling the regular baggage customer service # (678-973-2404). You will be on hold for hours, they have an annoying feature, after you are on hold for 20 minutes, they hang up on you! You are regularly updated on your place in line, you may be #2, but the hold time hits 20 minutes and you hang up and have to hold again. IT IS MADDENING. **This the contact information I used to make progress on my lost luggage:** *\*Spirit Concierge: 877-474-8005\** These people are the most helpful! They will ask you for your: 1. Flight ID 2. Date of travel 3. Bag tag Number 4. Lost Luggage Claim Number (see tip #2 above) I also sent emails to Spirit Executives. Within hours of doing so (respectfully), I got a call from the baggage office that they miraculously 'found' my luggage:[kimani.fisher@spirit.com](mailto:kimani.fisher@spirit.com) (Guest Relations Manager) Tip #5 - Keep ALL reciepts for items you purchase while you are waiting for your lost luggage to be found. SPIRIT WILL REIMBURSE YOU - the only items they will not pay for are electronics, makeup and medicine. Here is full information on that: [ URL In the end, they found my luggage the day before I was leaving to return home (it was lost for 5 days). You better believe I went to Target, bought a carry on and transferred all my stuff to that to travel home without checking a bag. I hope this helps you! I really had quite the experience getting my bag back, and hope this saves you the time I spent in agony. LOL but not really.",Spirit,reddit,['Responsiveness']
4594,"$2,980 Refund with penalty becomes no refund","Terms and conditions allow refund -$150 Phoned well before departure, email confirmation never sent to me Called many times, wait time each call 1hr+ Can not trust this airline with their promo fares. Boeing 737 Max caused schedule problems. It was another reason for not flying with Air Canada. ••Booked: March 2019 to fly January 2020, Called to cancel for refund in November 2019.",AirCanada,trip_advisor,['Responsiveness']
4595,Terrible,"Had a total of 4 flights with round trip ALL delayed. Facilities in JetBlue gates and terminals were dirty and not well kept. Customer service was not helpful and in fact had me pay for luggage twice when I did not need to either time. One minute a carry on is not allowed and the next minute they are allowed. Gates changing flight times changing constantly, possibly missing layovers. Terrible service and disorganized. Will never fly again.",JetBlue,trip_advisor,['Responsiveness']
4596,Not very good this time,"Used to flying with Emirates always without problems, this time I have to strongly criticize an unpleasant situation. On the flight from Bangkok to Dubai ( Airbus A 380) the temperature in the cabin was unbearably cold, completely unsuitable for an 8-hour journey. Passengers complained, but the crew completely ignored these complaints and the temperature remained bitterly cold throughout the journey. Very bad",Emirates,trip_advisor,['Responsiveness']
4597,Absolute cheaters! JetBlue scam.,"I booked a flight on JetBlue 3 months ahead of time and got a good rate. One carry-on bag was included, which was enough for me. When I arrived in the airport, I was informed that they changed the rule a week before my flight and carry-on bags were no longer included. I had to pay $65 per carry-on (I was traveling with 2 children) to check them in. JetBlue reeled me in with a good fare, and then when I was left without a choice -- I was in the airport already! -- they told me I had to pay. Absolute thieves! A total scam! The flight was also delayed by 4 hours, which was disappointing but understandable. Ok, these things happen. But to operate such a scheme where they change the rules on you after you've booked the ticket is unforgivable. I will take my business elsewhere from now on. My flight to Orlando was with Delta, and my experience with them was fabulous. They'll be my first choice in the future. Good-bye, JetBlue cheaters.",JetBlue,trip_advisor,['Responsiveness']
4598,air conditioning broken,"We were loaded on the small aircraft and it was very hot outside and hotter inside the plane. The flight attendant was called in and was late. The air conditioner motor that is in the tail of the plane was inoperable and we had engine problems as well. The Pilot came on and apologized for everything that was happening, but we were sweating so bad, people were fanning themselves. They should have at least offered water. It was about 45 minutes of sitting and sweating. Terrible!",Delta,trip_advisor,['Assurance']
4599,Not a budget airline plus they smashed my stuff to pieces,Flew on flight 3034 LAX to SLC last night. Arrived and picked bags up. Everything smashed. I pad covered in liquid/ I pen ruined/ rucksack ripped It cost $99 to check the extra bag( rip off) It cost $30 to buy two alcoholic drinks and cheese( rip off) It cost $350 for two to fly This is a budget airline that is anything but. It has too many hidden costs. I’m not happy with the experience despite the jolly cabin crew,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
4600,Majority of time it’s a letdown from spirit.,Majority of the time when I have booked with spirit it gets delayed or they cancelled us. Never has that happened with delta or other united,SpiritAir,trip_advisor,['Reliability']
4601,CMH to Las Vegas,Southwest is hard to beat. Customer service is great. No hidden or extra charges...such as hidden baggage fees. Most economical no frills airline in which we fly 90% of the time.,SouthWest,trip_advisor,['Assurance']
4602,Cancelled flight with no help from Spirit in reaching my destination.,"My flight was cancelled only two hours prior to the scheduled departure for . Since I was on the way to the airport, I decided to approach the Spirit desk to determine what my options were. The desk clerks were rude and uninterested in dealing with me. While the cancellation was certainly not their fault, they acted as though they could not be bothered to answer my questions. I asked to be placed on another airline to make it to Orlando in time for my scheduled cruise the following day. They refused, saying they did not have the authority to OA me to a different airline (even though the Spirit representative I spoke to on the phone stated the clerks at the airport did have that authority). This was certainly a lesson in not being cheap. I will never fly Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
4603,Purchased basic economy but was upgraded to economy plus on all 3 of my flights??,I am trying to figure out what I did differently for this trip that resulted in my wife and I both being upgraded for 3 flights (one of them was connecting). We booked through capital one which was the first time we had done that. We have purchased basic economy many times before but have never been magically upgraded. Where it gets strange is I booked the same flight for my friend through Amex which was the standard economy and he also got upgraded for 2/3 of the flights. All of our other friends who booked through the united website were in basic economy with no upgrades. Is united now upgrading certain card holders when booking through their website or did we just get lucky?,UnitedAir,reddit,['Responsiveness']
4604,Easy nonstop at affordable price!,"It is nice to have the option of a nonstop flight that is also affordable. Complimentary soda, juice or water would have been nice, but you can't have everything for a bargain price.",Allegiant,trip_advisor,['Responsiveness']
4605,Just Don’t,"I would pay a thousand times over the cost of a ticket to never have to fly on this airline again. It’s not worth it when they cancel your flight and refuse to pay the difference on the parking so now you’re trapped at the airport because you used the last of your money extending the rental, which also, only happened due to my cancelled flight. I recommend anyone who can afford it take any other airline but this one.",FrontierAirlines,trip_advisor,['Responsiveness']
4606,Very poor service. ,Very poor service. Please do yourself a favor and fly with another airline. Excessive fees. Late plane. Rude customer service.,FrontierAirlines,trip_advisor,['Assurance']
4607,turbulencia infernal,"la peor experiencia en un vuelo, y tengo bastantes, una fuertisima turbulencia provocada por aire claro de la cordillera de los andes, que los radares al parecer no detectan, fue tan fuerte que hubo personas heridas con cortes, descompuestas, descompensadas, si habian avisado que entrabamos en zona de turbulencia, ocurrio a las 2,30 mas o menos y al estar durmiendo muchos no tenian el cinturon abrochado a pesar del aviso. Creo que la tripulacion se porto excelentemente y a pesar de todo en 10 dias vuelvo a volar, pensare la proxima vez si cruzo la cordillera",Avianca,trip_advisor,['Assurance']
4608,Awesome service,This was my first time ever flying! Great experience with southwest! Will definitely use again! I definitely recommend!!!,SouthWest,trip_advisor,['Assurance']
4609,United doesn’t take responsibility,"United charges for luggage, and when they break the handle on your brand new ski case, they don’t replace it. Why am I giving United money to break my stuff. Fly Southwest instead if you can. Less expensive, better service, and the won’t make you pay them money so they can destroy what you own.",United,trip_advisor,['Assurance']
4610,Bien descondiderados,"Salí 3;55 madrugada de Miami y llegué vía Guatemala 6;30 am.para salir hacia Tegucigalpa 9:25 am. Sorpresa al llegar Guatemala k hay retraso y el vuelo sale 2:45 pm O sea desde las 4 de la madrugada no he llegado a mi destino. Desvelada,cansada,con hambre, sueño que mala experiencia a una persona 3ra.edad DESCONSIDERACION TOTAL.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
4611,"Smooth,","Good flight, on time, some language problems. Smooth getting on and off at the terminals and not much layover time at the airports.",Avianca,trip_advisor,['Reliability']
4612,Don’t check a bag!,"I flew with Allegiant for the first time in February. At first, I liked them better than Frontier. They have more flights to more destinations and the price can’t be beat. My flight was also on time and uneventful. The bad news came when I landed and found out that my checked bag was lost. I was in New York for four days. During that time, I called the number I was given for lost luggage daily and checked the baggage desk at the hotel twice a day. No word from Allegiant, no bag. I started every day by going out and buying just the clothes that I needed for that day. You can imagine how inconvenient that was and it took hours out of each day. I also had to buy a new suitcase to get the new clothes and shoes Home. At the Newark airport, I was told that my bag had been found and was at my home airport. I arrived home to learn that it was in Savannah! Which is where it had been the whole time! No attempt had been made to send it to my hotel in New York, my home, or my home airport. The bag was delivered to my house a couple of days after I got home. I filed a claim for my expenses, and heard a reply that my case is being reviewed , but that was a month ago. The flight was great, but their customer service is awful.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4613,Skip Allegiant. ,"The ticket prices might draw you in, but they charge for everything after- seat selection, carry on baggage, checked bags (with a very wimpy 40lb weight limit/$50 overweight fee). Plane was clearly very old, in flight snacks and beverages cost money- $2 for water. They will also try to sell you their MasterCard in flight. Not a fan of allegiant. They got me where I needed to go but I will not fly with them again.",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
4614,"We have your money, onto the next sucker.","Canceled our flight shortly after arrival due to weather. Uhhuh sure. they reached out the day before asking if we'd be willing to be flexible and change our flight. It's not hard to put 2 and 2 together.....After the cancellation they were happy to put us on a flight 3 days later haha. Their counter person was great and was able to get us squeezed onto a flight to a different airport. Unfortunately, our luggage didn't travel with us and had to take another flight. Let's just say Spirits communication is not their strong suit. Still waiting to find out if our luggage arrived in a different airport so i can go pick it up. Too bad you need to leave a message and wait for a return call. Good luck if you choose to stick with these guys. The $100 per ticket we saved was used up in baggage fees and transportation to the airport we should have flown into. I do hear they offer these amazing credit cards they advertise during your flight.......",SpiritAir,trip_advisor,['Responsiveness']
4615,Probably still the best BUT!!,"Flown with Emirates for years & although still up there at top end of the market, I would say the first class is what business class was a few years ago & business class can on some flights be more Premium economy. Its lost a little of its sparkle !!",Emirates,trip_advisor,['Tangibles']
4616,"Constant delays, added transfer flights and schedule changes","Without notice, our flights were changed from straight flights to multiple flights with a 3 hour layover. Now on the layover, we learn there is a delay that continues in increase in time. Customer service is so horrible. Never flying southwest again and will continue to tell people not to fly southwest.",SouthWest,trip_advisor,['Responsiveness']
4617,Thank You For The Safe Fly,Facilities was exceeded expectation. It was a safe flight in the bad weather. The flight was fully comfortable and the cabin crew was friendly as always. would like to recommend emirates flights to make your journey safely and comfortably.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4618,COVID Related Flight,"Very disappointed with this airline as I sat next to someone who was inconsiderate of my personal space during a pandemic. This individual stole things from me, spilt water on me and on top of all that never wore her mask. This individual was asked multiples times but never put it on as they sat next to me spread out. The airlines did nothing about this during this two hour flight which put a lot of people at risk. This is extremely disappointed and will not be flying southwest again.",SouthWest,trip_advisor,['Assurance']
4619,"Great airline, great service",I really was happy to get a direct flight coast to coast! The seats are comfortable and the coffee is great (Dunkin). All staff are helpful and friendly.,JetBlue,trip_advisor,['Responsiveness']
4620,Treated military & veterans like royalty,I'll fly Jetblue everytime anytime wherever they fly. Customer service on phone was exceptional and from bagging check in to boarding to exit and baggage pickup. They were great.,JetBlue,trip_advisor,['Responsiveness']
4621,Thank you,"As usual a quick trip super fast, I really enjoyed it and for sure am going to keep flying on this route.",SpiritAir,trip_advisor,['Responsiveness']
4622,THE ABSOLUTE WORST,"The customer service is horrendous. So rude, so unhelpful..in fact the opposite. Will go out of their way to Give you a hard time just because. Miserable staff who hate their job and life in general. If you want to miss your flight, lose luggage, have to check unnecessary stuff( just to charge you) or simply have your day or possibly even your whole trip ruined then go here. Oh, and no refunds for suffering their hell, dispute it with your bank I wouldn't give them a dime by choice ever again I'd rather shave my head with a butterknife. If you thought checking your bag was the end of them inflicting misery on you, just wait for the flight to recieve the worst treatment you've ever endured, and with a nasty attitude. Youd be lucky to see your luggage on that belt after you land, that would be the holy grail of your suffering. You will undoubtedly regret flying with this airline. Do yourself a favor, book with southwest and have yourself a good ol' pleasant time where everyone is happy laughing and helpful.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4623,Worst customer service,"The seats are very uncomfortable, tickets are relatively cheap, but the nickel and dime you all the way. I got to the counter 2 minutes too late and the left me behind to reschedule my flight 12 hours after my original flight and with the change of 90 dollars for rescheduling Will never fly again with Spirit airlines not even for free",SpiritAir,trip_advisor,['Responsiveness']
4624,Emirates First Class very good Except....,"We purchased two first-class tickets to fly from Colombo to Rome and back. The first disappointment was that there is no chauffeur service available in Colombo as a first-class passenger. The crew as well as service on board was very good on the way to Dubai. However I was unable to connect to the on-board Wi-Fi service throughout the entire flight. Despite the efforts of the crew who rebooted the Wi-Fi system I was unable to avail of the Internet. On landing I was asked to contact skywards who requested me to enter a new password for the next sector Dubai to Rome. After a change of password I was able to access the Internet and we had an excellent flight from Dubai to Rome with good service and food. Unfortunately on our return from Rome to Dubai I was once again unable to access the Internet (using the latest generation of Samsung phone) this was inconvenient as I had some urgent work messages to attend to. We had a short stopover in Dubai where we had a good experience in our lounge and the à la carte food service available in the first class lounge.The Dubai first class lounge and dining facilities are probably amongst the best that I have experienced (including Singapore airlines and Lufthansa). We departed Dubai for Colombo close to 3 AM and were looking forward to a few hours of sleep. I was disappointed to be informed that Emirates first class did not offer pyjamas or slippers Or the bedding, with quilt for a flight timing where most passengers would be asleep.This prevented us from getting the kind of rest that we were looking forward to on a very late-night flight. The staff on this sector were also very attentive and efficient. I also noticed that on this sector the basket with complementary snacks and chocolates was missing. However on the whole it was a comfortable experience with good service and good food.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4625,Rip Off,"Paid for a Premium Seat but was the last to board in Group 5. While passengers with regular seats boarded in Zones 2,3 & 4 with their carry-on. I had to get my carry-on checked in. Total BS. Don’t pay for the extra Premium Economy to get subpar service.",United,trip_advisor,['NA']
4626,They still haven't gotten it together,2nd flight was 3 hours late. Kept telling us one thing and then pushing off the timeline. The people were nice however.,SouthWest,trip_advisor,['NA']
4627,JetBlue Has Lost Another Loyal Cusomer,"We have been loyal JetBlue customers for many years. NEVER AGAIN! Every single flight anyone in our family scheduled in the last six weeks has been delayed. To add insult to injury, they are obviously lying to their own employees. Their gate staff has no idea where the plane is, if there is a flight crew available, if there is a ground crew available, and on and on. They line you up for boarding then make you wait for hours then tell you they don’t have a pilot. Or something equally insulting. At least they should be honest with their own people and customers about when, of if, I flight will be taking off. Oh…and their wait times for service are hours, even if you have Mosaic status. If JetBlue is your only option, DRIVE. you’ll get there faster and with less aggravation.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4628,Avoid unless you are desperate,"Terrible service, we got to the airport and no one was there to let us out of the plane. We waited for thirty minutes or more and the captain thought it was funny with his rhetoric.",SpiritAir,trip_advisor,['Responsiveness']
4629,Christmas in Hawaii,"Delta airlines staff were courteous and empathetic. When my eleven year old got on board feeling rather sleepy and tired, the crew did everything to help her get her carryon on to the overhead storage, gave her a blanket right away and told her she was welcome to fall asleep as soon as the plane took off. Regardless of the fact that our daughter knew these things the crew member took the time to comfort na d reassure her. See you in the sky! Thanks for your hospitality",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4630,Repairs delay flight. Entire flight misses overseas connections.,"After fully boarding there were mechanical problems, one after another until we had to deplane and get a new plane and crew. Total delay, 10 hours.",United,trip_advisor,['Reliability']
4631,Cheap Direct Flight Appleton to Las Vegas,You get what you pay for. It was a cheap direct flight to Vegas from Appleton ($250) on a Friday am to Sunday red eye schedule. Extra cost for carry on bag ($40) personal item was free but closely monitored. Seat assignment is random (fee for seat selection). Snacks and beverages are also fee only (bring own). No online entertainment vailable. But generally the flight was fine. Not completely filled. On time arrival and departure. Friendly flight staff. Easy way to get out to Vegas for a long weekend.,Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
4632,Air Canada lost my bag 2 months ago and haven't bothered finding it for me,"In addition to losing the bag, my flights were delayed, our entertainment unit wasn't working, the cabin was freezing and communication with the airlines customer support team to try and get my bag back has been abysmal. I will never fly Air Canada again.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
4633,Stuck on the tarmac on landing,"We recently went to Barbados and on our flight home to Boston we arrived at the beginning of a snowstorm. Our flight actually arrived a half hour earlier than scheduled. The flight was actually very nice, until we arrive and tried to go to our gate. There was a plane at our gate so we waited on the tarmac for a gate to open up. Unfortunately we had to wait for a gate in terminal E, the international arrivals so we waited, and waited, and waited, for 2 and a half hours!!! On the tarmac. The captain was awesome keeping us all informed and keeping us calm, reminding us that they wanted to get home to their families. We were still on vacation but they were still working, making us happy",JetBlue,trip_advisor,['Responsiveness']
4634,Best airplane ever,"I like the airplane so much. Super luxury and amazing plane but some airplane couldn’t recline seat (the one I took from Dubai to Frankfurt, seat no.44 k) Nice plane and service but I feel bad when it was climbing down around 14,000-16,000 feet. I felt so pain ears all 4 flights Bangkok-Dubai, Dubai-Frankfurt and return flights. So I’m not sure because climbing too fast or not .. (sometimes I was fine)",Emirates,trip_advisor,['Tangibles']
4635,U A  Flight,"I flew to and from HKG recently on United. I paid extra $34 for seat up grade, didnt use it , the plane was half full, had a row of seats to myself. The food is not as good as on other airlines, it was like a snack.",United,trip_advisor,['NA']
4636,Excellent Flight,"I had never the chance to flight Avianca until this day. Before I flew, I had excellent reviews of the company. It was a great experience. I really liked the company",Avianca,trip_advisor,['Assurance']
4637,Avoid frontier if possible,"To start with the carry on bag fee is extremely expensive, the check in kiosks did not work and the agent line was huge. The seats are small and tight as hell. They charge $8 for a beer and $3 for a soda. The only way we will ever fly frontier again is if they are the only service going into our destination. Also note that this is the readers digest version, there were others issues as well.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
4638,Unhelpful staff after a 20+ hour delay,"I am incredibly unhappy with the experience of my trip. The original itinerary of the flight was Delta 4849, a 37 minute layover, and then flight 275. Due to some unforeseen circumstances, Delta 4849 was delayed which cause me and my dad (HV7ETA) to miss flight 275. This delay caused our arrival time to be delayed by nearly a whole day. What was originally a 20 hour trip, turned into a 40+ hour trip which is frankly outrageous. Furthermore, I needed to talk to Delta staff several times to resolve the situation. I needed to talk to staff in DTW to reroute our flight through LAX, I needed to talk to staff at LAX in order to find hotel accommodations, and I needed to talk to staff in order to check into my flight from LAX to HND. Each time I needed to talk to staff I needed to wait a long time which only exacerbated how unpleasant the trip was. The staff were not proactive in trying to help me out, and it required a lot of work on my part. What was supposed to be a streamlined experience turned out to be very labor intensive and time consuming. On top of the 20+ hour delay and the additional effort on my part, I also needed to shift/cancel my hotel stays, reduce my trip one day and pay for additional food at the airport I never intended to pay for (the meal vouchers we were given were not enough to cover our meals). Overall Ive had a very unpleasant experience and I wish Delta had done a better job of taking care of their customers",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
4639,upon a recent flight on 6/16/2022 I had the misfortune to book air fare on Air Canada and will be last,"I was surprised to find that I have flown to 3rd world destinations with less trouble.The flights were never on time and at one point waited 2 hrs waiting to take off.I didnt get my luggage until some time a day later.I heard nothing but excuses as to why either mechanical or short handed in essence.Well this is a major air carrier at international destinations ,if you dont haave the people, hire them ,this is no excuse but when looking at their staff they seemed untrained and many did not speak english but a couple words so there is no communication.Ten cancelled flights and people camping out in the lobby reminded me of a homeless encampment in SF.I beleive its not only the airline but the Vancouver international airport and the Toronto international airport are filthy and poorly maintained by people who cannot communicate.It was a joy to fly an American Airline on the way home with no delays or missing luggage and right on time.I chose to book an American Airline upon my return trip,I had enough.My general opinion of Canadian airlines and airports is if I had the choice I would book a trip somewhere else in a different country",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
4640,Good service,"A pleasant two flights with a transfer in Dubai. This is certainly not the best option like airlines flying direct from Europe to India, but planes are good and no objection for the service.",Emirates,trip_advisor,['NA']
4641,The only one to use!,My family and I always use Allegiant Air when we can. It's always been error free and friendly service.,Allegiant,trip_advisor,['Responsiveness']
4642,Go late for sure,"Flew into Vegas for a business trip (late) and it was a super comfy flight. Not packed, room to spread out. Crew was entertaining as well. Definitely recommend it.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
4643,Had to change to a different airport,"We had a flight booked out of Rockford Illinois--the place where we parked for free. We got a call from a friend and found out it would cost us $940,00 to park there while we were in Florida. Never Rockford again. We'll be flying out of Appleton Wisconsin from now on.",Allegiant,trip_advisor,['Responsiveness']
4644,Great value for less then two hours flights,Fast check in. Best exit row seats for us based carriers. Almost 10 inch legrom. Worth the extra cost. Bring your own food. Airplane is very clean fa was super nice.,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
4645,Average to food service,"I flew economy from SFO to Dulles and Business Class from Dulles to Geneva. As always service depends on crew you have. Service was generally good. As usual I have a glass of wine with the appetizer. Then, depending what I eat I have white or red wine with the meal. Crew is servicing the cabin but they never check/ask whether I would like more wine. A detail but I expect a little more attention in Business Class.",United,trip_advisor,['Responsiveness']
4646,Glad I'm Alive,"I will definitely try to avoid Frontier from now on. I appreciate that they have a great safety record, and the pilot was absolutely hilarious (which is why I'm giving it 2 stars), but the horrifying flight nullified all the positives. I am a pretty frequent flyer and have flown to different countries on multiple occasions, so I don't have a queasy stomach to fly. I have never once been scared on a flight. Keeping this in mind, my flight with Frontier on Saturday night from Orlando back home to New jersey was terrifying! About halfway through the flight, we started running into turbulence. The pilot warned us that we were heading into a bumpy area of a storm, so I didn't pay much mind to it until we were all literally flying up in our seats. It was not simple turbulence, the plane was literally rocking back and forth and dipping up and down. This lasted for over 20 minutes of terrifying descent/ascension that was not normal and I had never experienced before. It was so bad that I really thought we were going to head into an emergency. I was sitting in my seat crying my eyes out as my spouse was trying to calm me down to no avail. the flight attendants even looked uneasy and there was no word from the pilot after his initial warning. We were just flying up and down in our seats and rocking back and forth very harshly. The children in front of me began crying and it was just absolutely the most terrifying flight I have ever experienced. I will try to avoid Frontier, as their low costs do not makeup for the fact that I was saying my prayers hoping to make it alive!",FrontierAirlines,trip_advisor,['Responsiveness']
4647,Terrible experience,"Showed up a hr and 15mins early for my flight,just to be told it was closed.No refund,no other flight besides in a couple days with a 12hr layover.Missed a gender reveal for my lil sister,plus picking up my minor child to fly back with me.Had to cancel my flight back with her,no refund besides 14.00 credit.I have never heard checking in 2-3hrs before flight.Then was able to arrange minor to fly back with family friend on same flight luckily and was delayed.I do not recommend them.Their service by phone and at orlando Airport was horrible.Nobody would explain or even try to help,just passed me to other people and other lines. I lost out on 200.00 and missed a family event that was very important",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
4648,ALWAYS CARRY ON,"Checked two carry on luggage. Thought what could happen, it’s non stop and only 1.5 hrs. And we got there early. THEY COULD NOT EVEN PUT THE LUGGAGE ON THE PLANE ! Had to wait till middle of next day for luggage. Ruined a two night get a way. Always CARRY YOUR LUGGAGE ON IF POSSIBLE",SouthWest,trip_advisor,['Reliability']
4649,What is the best time to buy a ticket for summer flight,so basically I was looking for a fully refundable ticket from NYC to FAT during the summer ( Around the end of July ) so what would be the best time to buy a ticket in advance ? I heard the price will go up during the summer. thank you guys advice!,UnitedAir,reddit,['NA']
4650,Perpetually Late,"We had a 4 PM flight that took us to Toronto then we were to change planes and on to Heathrow for a cruise. Originally it was on United but somewhere it got changed to Air Canada, United's Partner. I am now calling them Air CAN'Tada. We had to wear masks the entire time on the plane unless we were eating or drinking. Same at the airport. They made me check my bag in MSP because they said it wouldn't fit on the smaller plane. Yeah it is Canada and they think masks work. C'est le vie. The plane was 1 hour late getting into MSP but we had a 3 hour layover so I wasn't worried and according to the info we had the gate was next to our flight out. We got out of MSP an hour late and when we got to Toronto we had to wait on the tarmac for 2 hours because they didn't have a gate for the plane. It was supposed to stop 3 gates away from our flight to HRW but instead ended up in a new addition to the terminal at the end gate. We were at the middle of the plane but people let us off first to make connections. The connection for our next flight was delayed 30 minutes so we hoped that it would stay on the ground until we got there It took us 20 minutes of walking fast over a long walkway (over a mile) and then going through a passport check to get to the gate. We got to the gate and the plane had left 20 minutes before we got there. I notice that another plane was headed for HRW that night. So off to customer service for a replaning and calling the cruise line to get things greased so that we would make the connection. There was another flight at 11:50 PM that would get us in on time so we were booked on that and scattered all over the plane. That plane was at the gate but for some reason was delayed until almost 1 before we got off. We arrived in HRW at about noon their time and I still had to get my bag. As it was we just made the ship before sailing.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4651,Excelente,"EXCELENTES LOS 5 vuelos que tuve, a tiempo, sin cancelaciones, excelente atención, y lo importante llegue con todo el equipaje a destino luego de 2 escalas. Lo recomiendo, recomiendo Avianca. Enero 2019",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
4652,A+ Customer Service,"Delta has first class customer service!! We had an unheard of experience at our local regional airport that caused the flight to be cancelled. Each Delta agent was superb in their service to help me and my traveling partners arrive at our final destination. I have always appreciated the care Delta gives. This time was more special than ever before because the airport (not the carrier) caused the problem; but Delta felt that no matter what, we were their customer and they helped us with the initial objective- getting to California!",Delta,trip_advisor,['Assurance']
4653,Horrible,Worse customer service I've ever encounterd..flight changes by 12 hrs or more no option for refund.never again..and priceline sucks.too,FrontierAirlines,trip_advisor,['Responsiveness']
4654,2019 Summer Vacation,SW is always polite and helpful. I appreciate the flight attendants attention to detail and willingness to serve. The landing is always smooth as is the take off. I always enjoy my flights with SW.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4655,Uncomfortable long haul flight in short haul seats,We booked a flight home from Bogota to Madrid after nearly five months travelling around South America. Avianca was the cheapest flight. We hoped it would be good value. The flight was one of the most uncomfortable I have been on. Crammed into short haul seats with very little leg room. No chance of a wink of sleep. Flight service was OK but nothing remarkable. I couldn't put up with a flight like this again. Couldn't recommend it.,Avianca,trip_advisor,['NA']
4656,Never again!!!,"I wish I read the reviews before booking. A 600 ticket for myself and husband turned into 900 after paying for baggage and stretch seating. While I had plenty of leg room, that's where anything good ended. I have never seen such an unprofessional crew. We weren't greeted on either flight. Our flight out was delayed three times. The crew was annoyed that passengers knew before them. They told us not to be mad at them because we knew more than them. We had to listen to the male attendant complain and gossip about another attendant for most of the 5 hour flight. We also had to listen to the crew talk about how annoying the passengers were for getting up so much. They continued to talk about how much they hate Las Vegas and the people who live there. A lady got sick while in flight and we could hear them talk about how she didn't look sick at all and was being dramatic. Our flight out left late because two attendants showed up late. 2 attendants looked like they just rolled out of bed and slept in their uniforms. While this crew was slightly nicer, you couldn't understand them on the speaker. I don't mean to sound rude with this part, but one attendant was too large to walk down the aisle. Her hips bumped into everyone each time she walked by. I stopped counting the number of times I was bumped (while keeping my arms tucked in) after 30. Overall, I did not feel comfortable with the crew's ability to maintain safety on the plane if there were an emergency. Add this to the fact that you have to pay for snacks and beverages. Will never fly this carrier again.",FrontierAirlines,trip_advisor,['Responsiveness']
4657,"If you wanna make a deadline, dont use united","If I could give negative points to united, I will. They kept delaying my flight multiple times even when I got to the airport, they changed the gates without notifying me and now they've futher delayed the flight by 2hrs AGAIN at a new gate. I am soooo Mad!!! I had tried to change my flight since the 1st delay a few days ago, but they said I would pay $130+ extra to reschedule the delayed flight. I just super disappointed that after accepting the time they rescheduled for me, they've furthered delayed again. I was supposed to arrive at stL by 2pm, now Im getting there at 10:40 pm. Thanks united!",United,trip_advisor,['Reliability']
4658,Low Cost Air Fare,Flight was late on departure and arrival both segments. Typical for summer travel. This is a no frills airline and everything costs. Base rates are very good but with the additional add ones you can get close to another major carriers ticket price.,Allegiant,trip_advisor,['Reliability']
4659,A quick weekend trip to Nashville,"We flew Delta to Nashville via Atlanta. On the way there, we hit turbulence and we were seated in the back so we did not get water, coffee,... nothing. From Atlanta to Nashville, we were told the flight was too short so once again, nothing. On the way home, I was nervous because our connection in Atlanta was only 38 minutes long and I was afraid we would not make our connection back to Jacksonville. However, Delta got us to Atlanta early and we were near the train so we made it in time. I had just enough time to buy coffee and catch my flight.",Delta,trip_advisor,['Reliability']
4660,Outstanding Service,"I have never experienced such a helpful and considerate airline, we had an ESTA issue when attempting to fly from Canada to the USA which made us miss our flight, Air Canada went out of there way to make sure that they could still get us to the final destination in time for the cruise we had booked even using another airline for a connecting flight. Much appreciated when they could of quite easily said the reason the flight was missed due to a fault of my own! After sharing what I thought was great service with others I found that a lot of people speak very highly of Air Canada and I certainly won’t forget their exceptional customer service!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
4661,From President to CEO 🌟 Congrats to Joanna Geraghty for being named the new CEO of @JetBlue! We can't wait to see where she takes the airline next ✈️,URL: URL,JetBlue,reddit,['NA']
4662,"Used to be a good airline, no longer","Jetblue has sadly gone down hill! If you have another option I would take it. Flights are constantly late, there is poor information given to passengers, often misinformation, and if you are unfortunate enough to have to call them expect over an hour hold time. Talked to many other passengers int he terminal and everybody felt the same, that Jetblue has become a very bad choice as a carrier",JetBlue,trip_advisor,['Responsiveness']
4663,Nice destination flight,"My husband and I are always looking for economy flights that suit our needs. We flew down to Florida and the Flight was EXCELLENT. Staff were courteous and the plane was clean and fresh. However, on the way home they had switched planes and it caused a GREAT deal of confusion. Peoples seats were all messed up and although the plane was not full it caused quite a lot of moving people about. This is the only reason I did not rate it as a 5 on the Economy class scale.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
4664,Unbelievably bad experience.,"Our flight was scheduled to leave at 9 PM. There were three departure time changes and 4 gate changes. The flight was cancelled at 2:20 AM. They announced that all local hotels were fully booked and to go down to the luggage service to get our bags. We called Delta and were told the next flight we could get was that Wednesday! We had hotels and tours booked and paid for starting on Sunday!!! We got a flight on Turkish Airlines that cost us $900 more for 7:30 PM that Sunday. We are two 80 year old people. We were in the baggage area for 10 hours and never found our bag. We sat on the floor as it was so crowded and there was not enough seating for all the people looking for their bags. My husband has a bad back and was in awful pain and became ill. So we lost a night's sleep and finally left to go to terminal 1 for the Turkish Airline flight to Istanbul/Zurich. When we were in Zurich we were on the phone many times (25 to be exact) with Delta trying to rescue our luggage. Hold times on these calls were sometimes 45 minutes! We were told that the bag would be sent to our next hotel destination. It wasn't. We ended up having to take the train back to the Zurich airport. I went to Lost and Found and they let us into the baggage claim area. We were told to go to area 22/23. When we got there, there were hundreds of bags piled all over. We were then advised that the luggage piles were arranged according to when they arrived at the airport. So WE had to search until we found the group that landed Sept 11. Thank God our bag was red and we found it. We could have walked away with anyone's bag. Noone checked anything. Again, we are 80 years old! Both of us ended up being ill from everything that we had to endure (cancellations, lack of sleep, walking miles thru the airports, dozens of phone calls). At no time did Delta make any effort to help or compensate us for all we had endured. We have written to Delta and have had no response as yet.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
4665,Awesome,I was very hesitant to book this flight after reading the reviews. I was extremely surprised at how great our flight was. Our final destination was Daytona Beach. We rented a car and drove the 45 min to the beach. The total price for 3 people was 760. ROUND TRIP. The best part was no layovers in Atlanta or Charlotte!! Only minor complaint are the seats. No padding and zero leg room. The flight was only an hour and 18 min. So I can live with being a little uncomfortable. Oh and.. I'm a larger size women and did not require a seat belt extender as I do on Delta and American. I will definitely be a return guest!!!!,Allegiant,trip_advisor,['NA']
4666,Always pleasant and courteous service!,I was traveling with my parents and requested wheel chairs for them. Everyone was very nice and helpful. The airline seats are reasonably comfortable and I love having the screen in the seats to watch the flight details and/or watch a movie!,Delta,trip_advisor,['Responsiveness']
4667,Worst customer service EVER!!!,"“It’s the airport’s fault that this flight was cancelled...” Hilarious... So - beware - apparently Frontier doesn’t offer any customer service by phone anymore, so you’re stuck dealing with a “live” agent via a TORTUOUSLY slow interaction on live chat. (They’ve basically got you over a barrel just to save money on providing a very rudimentary level of customer service.) We’re offered a refund or flight credit which doesn’t come even close to covering the cost of the next available flight. And what about the cost of staying an additional night in DC? “You need to call the person in charge of the airport,” we are told. Bless. Okay, we’ll just call up the CEO of Reagan Int Airport and see if he or she has a spare bed available… Frontier. You suck.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4668,A week of fun and relaxation,"Flew from manchester to Dubai . Well organised . Flight was on a A380. We were given a pillow and blanket on our seat before take off. Really comfortable, ok seating with more leg room than some flights we have traveled with. Hostesses worked really hard , always with a smile and helpful. Food was ok. Snack then a choice of main meal. Alcoholic drink if you desired, more if you asked . Good entertainment, films games etc. We will be using Emirates to fly again . Good airport in Dubai, quick transit through to bag pick up. I think manchester airport need a lot of up grading to come up to Dubai standard. Great flight.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4669,"They do somethings right, but a lot of things wrong","Around my trip, US and Middle East tensions were heightened. I called the airline to understand options. The attendant rudely said there were no accommodations for cancelling due to the terrorist threats and ""we don’t make the rules"". She also refused for me to speak to a manager. This did not put me at ease that Emirates cared about passenger safety. I decided to go on my trip. When I tried to get a flight attendant's attention to pass trash during the flight, she rudely said, ""wait a minute"", and rolled her eyes. I could have left the trash on the floor, but in my attempt to be a helpful I was responded to with an attitude. I had planned it so my elderly parents and Aunt who were flying out of Chicago, would arrive in Dubai around the same time as my flight. There was a snowstorm in Chicago, causing a normally 30 min commute to the airport for to take 2hrs. When they arrived, they got there about an hour before the flight but were told they were too late. I was amazed at this as I knew the flight would probably be delayed given the weather. When I landed in Dubai, I found out my parents were not able to board even though the flight was over two hours delayed, which means my parents had more than enough time to board the flight but instead were forced to pay for new tickets on a non-full flight the next day. I travel all over this world and I have never been charged additional for flight accommodations due to weather. Needless to say, I was very disappointed in Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4670,New JetBlue fan..,"Good service, good flights, friendly & informative crew. Seems very organized. A former fan of Southwest but I think I will be doing JetBlue from now on this was my second RT flight with them. Entire fleet are new Airbus or Embraer..I'm sold💪🏾😎",JetBlue,trip_advisor,['Responsiveness']
4671,Fabulous experience,"First time ever business class. Wow, it was amazing. Traveled on A380. Can only say it was a great experience",Emirates,trip_advisor,['Assurance']
4672,A great experience despite other reviews,"We traveled this week to Orlando for a family vacation that we booked 3.5 weeks ago. When I checked prices, Frontier was $1500 cheaper than the airline I usually prefer to fly- even when we added the extras (carry on and checked bag for all 5). After reading reviews, I was sure that I had made a mistake. But our flights were wonderful and I would definitely fly Frontier again! We were delayed 1.5 hours and 2.5 hours both ways- all for weather. The Frontier desk staff and flight crew were very kind and accommodating on both ends of our flight. I sat next to a flight attendant on our way there and she was commenting how much she loves working for Frontier and wouldn’t want to leave. That speaks volumes to me- especially at this time when most airlines have employment opportunities. On our way home, we were delayed after boarding (storm with lightening) and the captain allowed everyone to unbuckle and move as needed. Another traveler had a significant panic attack and asked to be let off the plane. The crew went out of their way to get her off and make sure she had the help she needed after leaving. The planes were very clean, the seat comfortability and leg room were comparable to another airline I flew with 2 weeks ago. Don’t believe all the bad you hear/see, my whole family had a great experience.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4673,Great flight,Good flight staff lovely . only had one hickup. Allergic to chocolate. Everything had chocolate lady beside me allergic to tomatoes main meal all with tomatoes. They found a meal without tomatoes for her. They were Wonderful,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
4674,When we met the nicest person in New York,"Great service from start to finish. Really pleased with my whole experience. But. The absolute highlight was at JFK where we met Shafaq Amed and struck up a conversation. She was so friendly and really helpful. So much so that she fast tracked us and escorted us through to the security area. I sincerely Hope of paths cross again, and she finds her way to Belfast, where she could learn more about the origins of the Titanic!!! Delta. Your lucky to have her, and she should be absolutely treasured. What a beautiful soul.",Delta,trip_advisor,"['Assurance', 'Empathy']"
4675,In 1 Trip Emirates Airline Destroyed three of my suitcases - And lack to take full responsibility,"In 1 tip from Dubai to Bangkok on holiday. Emirates Baggage Services destroyed all 3 of my suitcases. - One suitcase was brand new purchased 1 month before my flight. The model was Samsonite - Older Samsonite model 3 years old - Older American Tourister model 3 years old I was lucky to report all three damages at the baggage terminal it has been an ongoing process for three weeks and it's still not resolved. They keep insisting that the baggage can be repaired. To be more clear every suitcase has been destroyed around the structure of the wheel, one has the handle missing and the brand new one is cracked around the frame of the body. Any temporary fix would not ensure the integrity of the luggage and the material cant be super-glued together or welded together. They have been trying to cut corners by claiming it can be repaired, Now they have offered me US300 dollars for all three bags. This pathetic offer is only enough for one bag with Samsonite and some pocket change. They even deducted 10% of the value of the brand new Samsonite bag (as I said it was purchased brand new one month before my flight). Pretty much offering me US$20 for the other two bags. Emirates Airlines cut a corner and their reputation is solely based on their in-flight experience. They pay their flight attendants terribly and expect them to give 110% customer service from them. However, their ground staff, online customer services, telephone customer services, and especially their baggage claims services completely suck. Final comment. If you are an economy class ticket they definitely treat you worse than first and business class",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4676,Am I invisible?,"I approached the United desk to get a boarding pass upon departure. There were 3 agents behind the desk. Not one, out of three, raised their eyes or acknowledged my existence. When eye contact with Serina was made, she asked, “have you been waiting”? Seriously? Why do you think I’m standing here? Tai, the other agent, never even blinked, or again, acknowledged my presence. It was dismissive and degrading. Silver status isn’t gold, but thanks for making me feel invisible.",United,trip_advisor,"['Responsiveness', 'Empathy']"
4677,Horibly uncomfortable seats on the 777 to Hawaii.,"The flight was smooth as silk so this is nothing against the pilots or the aircraft's mechanical systems but the seats on this 777 aircraft are the worst I've ever been on. Until this flight, I normally have to ride on the CRJ out of Missoula so I was hoping this would be semi luxurious compared to the pringles cans but I was way wrong. The posture of the seats really hurts the back after an hour and we had 4 more to go. On our return trip, the ride from SFO so Kalispell aircraft was like sitting on a cloud compared to the Boeing.",United,trip_advisor,['Tangibles']
4678,Nice Flight  to Bahías de Huatulco International Airport,"Good flight to Bahías de Huatulco International Airport nice food and drink on the plane , Good service by Flight crews.",AirCanada,trip_advisor,['Responsiveness']
4679,Wonderful,Nice and smooth can't wait to travel against soon definitely flying with spirit airlines nice spacious clean,SpiritAir,trip_advisor,['NA']
4680,Sticklers on charging for bags,I have always been let on with a larger personal item until today. They charged $60 at the gate. Go with spirit instead.,FrontierAirlines,trip_advisor,['Responsiveness']
4681,Return flight from Florida vacation,"Returning to NY via Tampa from our Florida vacation was NOT the same level of experience as our outbound flight to Florida. While the flight was fine and uneventful and the level of service from the Flight crew was excellent, there was NO wheel chair attendant waiting at the gate to take my wife to the connecting flight. The service company who provides this service said the need for a wheel chair was never communicated to them via their tablets they carry. This despite me confirming the need for this service during check-in and also identified as such on her boarding pass. I had to assist my wife (who has a fused ankle and walks with a cain) off the plan and up the tramway to the gate. Not a pleasant experience for sure.",SouthWest,trip_advisor,['Responsiveness']
4682,Cheap and it's a little obvious.,"I recently flew with this airline to Las Vegas and back. Departure flight on 5/10 was good. Return flight on 5/13 wasn't so good. Plane arrived to terminal late and crew was rushed to make their departure time. As soon as the arriving passengers de-planed, boarding began for our flight. Upon boarding, it was obvious that the plane had not been cleaned and, therefore, not properly sanitized. There were crumbs everywhere and my window had skin grease on it where someone had laid their head against it. A passenger in the row in front of me mentioned something similar saying ""Is this what I have to sit in? I thought they were supposed to clean in between flights?"" Normally, I would give the lack of cleanliness a pass. However, because of the current situation with Coronavirus, I cannot turn a blind eye. I know that I personally would have been okay with a flight delay if it meant that the plane would be properly sanitized before I boarded. It's obvious that making scheduled departure windows is more important than the health of passengers. As far as reviewing the airline as a whole, it's okay. I've flown with other budget airlines that offered more to their passengers. Allegiant doesn't offer free wifi on their flights. Not to mention the fact that you don't even get complimentary snack service; you have to pay $3 for an 8oz CAN of soda unless you are a rewards credit card-holder. I'd take an extremely tiny package of pretzels and half a can of a complimentary soda any day over nothing. The seats didn't recline on the planes I flew in and that sucks for a 3 hour or longer flight. TL;DR: if you like low rates and don't care about amenities, this is the airline for you.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
4683,Red Eye to JFK,First time flyer with the Blue and definitely not the last. Staff was very courteous and attentive. Felt like I had a lot of room without paying for additional room. There was some issues with the in flight entertainment having to be restarted a few times but overall an A.,JetBlue,trip_advisor,['Assurance']
4684,Safety - yes.  Comfort - average.  Luggage - get your bag ripped and receive sarcasm instead of compensation.,"I know accidents happen to luggage. The initial response from the baggage office in Ottawa was excellent. Since then I have experienced a level of non-service that would be hard to exceed. And sarcasm! This is NOT part of customer service. After 18 months, nearly 19, it is time for action. I can't even click on the date, this was so long ago, Nov 2017. Still waiting.",AirCanada,trip_advisor,['Responsiveness']
4685,Awful. Avoid at all costs,"Incompetent employees and awful service. First my flight from LAX was cancelled due to a mechanical issue, when I got to SFO , the connection to Yyz was delayed indefinitely because of pilot scheduling. No updates , Mickey Mouse service. Never again.",AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
4686,Never again!,"We were scheduled to leave Pittsburgh at 6:14am and arrive in Newark at 7:40am. We then had a connecting from Newark departing at 8:30am and arriving in Puerto Plata at 12:25pm. Upon arrival at our gate in Pittsburgh, we were told that the flight was delayed 1 hour as the pilot called off sick. This automatically made us miss our connecting flight in Newark. In a panic, we tried to work with the Airline agent who told us that there were no more flights to Puerto Plata that day. We would have to get a hotel and fly the next day (Saturday) causing us to miss a full day of our scheduled vacation. We were able to reserve 2 seats on a 10am flight from Newark to Santo Domingo for the same day in hopes of still making it to our final destination on Friday, but a few hours later. The airline agent handled this for us in Pittsburgh. Suddenly, the plane was able to leave a bit earlier than expected and the hope was that we may be able to catch our original connecting flight. We figured maybe we catch it and if not, we have a back up plan. The pilot welcomes us aboard and apologizes for the delay and said he needed rest. This the reason for our delay. NOT a sick pilot. Upon arrival at Newark, we luckily found out that our original connecting flight was also delayed by 20 minutes and we could see the plane as we entered the gate. However, we had to sit for 10 minutes as another United flight had blocked our gate so we did not have access. As soon as the door opened, we sprinted from one gate to the other in hopes of catching it. We arrived, the plane still at the gate and the ramp still attached, but we were refused to board. We begged and explained the situation but still refused. At customer service we were told there was nothing we could do. They also said that we were not a lot to board without our checked luggage since we were traveling internationally. When inquiring about where our luggage was and how to get it for the 10am flight (it’s now 9am) - we were told we could not board that flight. Confused as he was 2 seats, we were told that all flights have 10% overage so the flight was full. Also, it was “too late” as we did not check in. Our Airline agent did not check us in and because we were unable to do so while on our delayed flight in the air - we cannot board. Even though we are there an hour prior to arrival, we are not permitted to board. Instead, we will have to take a voucher for a hotel and two meals and fly out a full day later. We will have to lose 24 hours of our resort reservation. They REFUSE to compensate us for the loss of our full day at the resort nor will they acknowledge a need for a reimbursement for the troubles at THEIR expense. We did everything we were supposed to and we were refused boarding TWICE because of United. The only thing we were told was to email inquiring about this. Seeing the amount of people at the United customer service line all complaining about the same thing, I would assume this is normal customer service and company standard for them. We will NEVER fly United ever again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
4687,Never Again Spirit Airlines,I got suckered into this flight from a good deal on Expedia.com. Had to pay for flight then had to pay for seats. then had to pay a ridiculous amount for checked bags and a carry on. And then had to pay for a soda and a peanut snack on the flight itself. I am honestly surprised they didn't charge me for the air I had to breathe on the plane ride. Never in my life will I ever fly Spirit ever again. I spent way more money in the end than I would have with any other airline. AVOID SPIRIT AIRLINES,SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
4688,Huntington to Punta Gorda,Easy flight. Left Thursday night. Returned Sunday afternoon. Quick trip. Full agenda. Went to Sanibel Captiva lighthouse beach and to Fort Myers Beach. Flight was $125.00 round trip. Just took a backpack. Didn't select seats (saved $$)but was seated together. Didn't check a bag or pay for carry-on(saved $$). This kept cost down. Take a snack and a drink on board with you. Credit/debit only for on board snacks/drinks. Nothing complimentary. $6.00 for small bag of Chex mix and a coke. Book it. Have fun!!,Allegiant,trip_advisor,['Tangibles']
4689,Horrible customer service had by many ,"I am the most positive person in the world and I work in the service industry and never in my life have I been more frustrated in my entire life! I understand the whole spirit airlines concept of you pay for what you buy instead of it being included in your United pricing … what I don’t understand is how I could possibly have to pay 200$ for a carry on and a checked bag. I didn’t believe her when she first told me. The lady was entirely rude at the counter even with me being super nice and then I get the same lady at check in for spirit when we were boarding and another rude lady made me step out of the line because my bag was an inch to big. Had to throw the stupidest little thing out to make it work perfectly. I think it’s an absolutely horrible concept to make people feel as though they’re saving money on a flight and then you get to the airport and literally spend MORE ON LUGGAGE than the actual flight!!! It’s just asinine!!!! And I have six women next to me who are just as upset as I am. It’s not right to the people. This should be the service industry where we take care of customers and make their experiences great. I never leave bad reviews but this was just necessary. I will no longer be a customer of spirit. I appreciate to fly United where I get first level service, can actually get a tv and Wi-Fi and get welcomed by the kind staff. Super frustrated !!",SpiritAir,trip_advisor,['Responsiveness']
4690,Flight,"Southwest airlines is always where I go first to book. Not only they have reasonable prices, where you can check 2 bags for free. The stewards are always pleasant and helpful. The flights are 75% of the time are on time or early. Would rather pick my seats at time of booking, but it works the way they do it. Very satisfied customer.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
4691,Missed cruise ,"I was scheduled to fly from PHX to Orlando on February 3 non-stop for a cruise to the Bahamas in February. Because of if them, I had to cancel my cruise. They cancelled my flight and changed it so it was impossible to go with the changes they made. Unless you're a time traveler and go back in time, there was no way we could go with the changes they made. The changes our flight to leave PHX on Feb 3 at 8pm to Dallas arriving at midnight Feb 4. Then board Dallas at 7pm on February 3 to get to Orlando at 11pm in Feb 3. I will never fly with spirit or recommend them to anyone who wants to fly at a decent rate. When trying to get another flight, cost to change was doubled. I'm not Rockefeller,so getting a different flight wasn't so easy. Also I am a senior. I'm trying to save money to retire and enjoy life.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
4692,Amazing Crew,"It was a very pleasant trip, the crew in the plain sure made it more pleasurable yet. Besides the Awesome service, also included raffles and tons of laughs",Allegiant,trip_advisor,['Responsiveness']
4693,National Embarrassment,"I get that there were a few flakes of snow blowing around over the Christmas holiday. BC has no clue about what to do when winter’s calling card leaves its mark and the rest of the country free falls as a result. Flights are cancelled. Flights are delayed. It’s Canada. Seriously? However, when the country’s national airline can’t process normal baggage one is left scratching their head in disbelief - and a host of other emotions. Two of us flew from Toronto Pearson to New York’s LaGuardia for a holiday getaway. We were on the very same reference number. We were delayed for two hours inexplicably at the terminal - something to do with the luggage conveyor not functioning properly. Ok, that’s likely Pearson and not AC. So two hours lost. Cool. We’re off to NY. It’s all good. We then sit for an hour on the tarmac as we watch two completely inept baggage handlers fumble around with scores of bags. I’m thinking, well the flight is full but there surely is enough space for each passenger’s checked bags. We arrive in a sunny New York two and half hours later than planned but we’re here. LGA is a great terminal and we enjoy flying into it. We land and my partner says that he received a text from AC saying that his bag was not on the flight. What?!? We get to the baggage carousel and retrieved mine without incident. Sure enough, only mine arrived. We dart off to AC where the clerk apologized profusely for the error but guaranteed that it was heading down on the very next flight and strongly recommended that we wait the 90 or so minutes to retrieve it. WTF. OK. Oh, and we are told that a priority was placed on the bag so it would come off the carousel first. The day is essentially written off now, so we will sit around. BTW there is only a Dunkin Donuts in all of arrivals. Charming. Said flight arrives. We are excited to get to the carousel to pick up the bag and be on our way. We wait and wait and wait. No bag. We make our way again to AC only to be told, oops, it didn’t make it in said flight but it is now on the next one. That’ll be another 90 minutes or it can be delivered some time in the next 24 hours or so. Really? That’s the best you can do, Air Canada? I remind you that we were travelling on the same itinerary. We checked in at exactly the same time. What loser splits up two travellers on the e same ticket. I’ll tell you, Air Canada. The international chorus of condemnation of this airline has been growing and growing for its hapless operations and inability to be agile and responsive. I shall add to the crescendo and declare that, Canada, we deserve far better from this airline. If I wanted to fly a discount carrier I would, and have little to no expectation but to arrive safely. AC’s price point is anything but bargain basement. Their ability to pivot and maintain service quality is what one might expect from a non-descript regional airline, not an international carrier that represents this country. Shame on you, Air Canada.",AirCanada,trip_advisor,['Responsiveness']
4694,"NEVER FLYING ALLEGIANT, AND 3/4 OF MY CANCELLED PLANEMATES AGREE","left us stranded for days with insufficient compensation after a flight was cancelled while on the tarmac. had a “sucks for you” attitude. perfectly fine letting their customers sleep on sidewalks instead of paying them properly for their failure to make flights work. it’s midnight, im a 19 year old girl alone in an unfamiliar california city for a now undetermined amount of days.",Allegiant,trip_advisor,['Responsiveness']
4695,"NO USAR Pésimo servicio, cambian horario de vuelo y no responden adecuadamente","Cambian pasajes por atraso y no responden adecuadamente. La ""compensación"" ofrecida es en pesos Avianca, una aerolínea que jamás volveré a utilizar. Ni siquiera la compensación sirve para utilizarla para cambiar mi vuelo de económico a otra categoría como flex o bussiness. Argumentan que no ""hay espacio"" disponible, pero vi al menos 10 asientos disponibles en su plataforma web. Terrible. El vuelo reagendado será llegando a CIUDAD DE MEXICO A LAS 1.45 DE LA MADRUGADA. Una ciudad que ni siquiera conozco.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4696,Great flight to and from!,Both the departing and returning flights were on-time and the crew's service was excellent. The boarding process was efficient and organized.,SouthWest,trip_advisor,"['Responsiveness', 'Reliability']"
4697,Worst experience,They are a huge unprofessional disgrace. They delayed our flight for 12 hours with no reason. Use them at your own risk.,SpiritAir,trip_advisor,['Reliability']
4698,The are the worst!! No Customer service assistance either,"1st off the flight was ridiculously expensive with a connection. I purchased a ticket for my niece, Fri -Sun. The flight in Sun was delayed in PHL, and combined with TSA most of the plane missed their connecting flight. They were literally stranded in Orlando and not comped for anything! She made it to Dallas 3 days later after the flight was delayed another handful of times",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
4699,Horrible,"I had to pay extra for my checked luggage and carry on , ended up paying more than what’s Delta costs. Their customer service manager at the gate A15 of flight NK1188 on August 25th was so rude to me as a customer and to the other Spirit employees at the gate. Last time I’ll ever travel with them.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4700,Cumplió con todo. Cómodo.,"Todo perfecto, desde los horarios hasta la comodidad. Las azafatas muy cordiales. Asientos cómodos y amplios. Pantallas se veían con claridad.",Avianca,trip_advisor,['NA']
4701,Used to be good now THE WORST. Embarrassing for them,"We fly every month sometimes multiple times a month....Lately Southwest have delayed, cancelled, changed flights constantly. we can deal with it but when you get the plane we recently had to wait for one of the staff to show up....she finally arrived looking like she just got out of bed and sat and text on her cell the entire flight....not sure how the others let her....she was prvilidged I suppose....The caliber of flight staff had gone to a zero....they can't handle anything from mask mandates to seating to maybe announce to all of these new passengers thanks rot no-one having to work the proper way to de board....like wait your turn instead of running to the front......they tell you to put your seat forward but let people run like animals to deplane.......Lets face it attendants have very little to do anymore. How about trying to do at least the minimum of what your ask....we were also told that when a staff has their weekly hours in if the flight gets delayed they just go home.....passengers receive nothing....unless you ask and demand they want to pacify you with a 50 dollar voucher......whoopdee doooo... Pick another airline...after 7 years of flying strictly Southwest...we are spending our hard earned money elsewhere. we are A list flyers by the way....",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4702,Worst international flight,"Flew with Air Canada to and from Vancouver. Both times there were food crumbs on the floor and the seats, and the staff were really quite rude. I was seated near the back, and both times they talked, gossiped and laughed very loudly through the entire flight (15 hours). When I was seated where one staff member had left her bags, she rolled her eyes at me when I asked her to move them so I could take my seat. When I asked for some water on the way home, it really felt like my request was a huge inconvenience. Would not recommend.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
4703,Family holiday,"40 pounds per bag, pay extra for luggage and extreme high rates, also have to pay for a carry on. Even dri is are paid for (including water). Every flight was delayed.",SpiritAir,trip_advisor,['Reliability']
4704,Never flying frontier again,"Three strikes and you’re out, Frontier. Never flying this airline again. I’ve given them two more chances in the last 2 months and both times, both ways they’ve had me either delayed by HOURS or they’ve made us deplane and wait for another plane which delayed me and made me miss my activity for the night. Of course they do nothing about it ever and get frustrated with the passengers getting frustrated. I’m done with this airline for good.",FrontierAirlines,trip_advisor,['Responsiveness']
4705,Horrible Airlines,"This is my first time flying Emirates and after the disastrous flight that I had this will be the last time that I ever fly Emirates. This has been my worst flying experience ever!! So many things went wrong that I can’t even fathom where to begin but I’ll start from the beginning. I recieved an email to check into my flight from Newark to Athens, which I did (HOURS before my flight) check in and also took a screenshot confirming that my check in was complete which also followed up with enjoy my flight. Due to a glitch in THEIR system, the app failed to provide me with a digital boarding pass but still confirmed that I was checked in. I figured that I would print my boarding pass when I got to the airport so I didn’t worry too much about it. Upon reaching the airport (in ample time by the way) I go up to the clerk to print my boarding pass (due to me not seeing a KIOSKS onsite ) and she tells me that I am not checked in. I show her the confirmation in my phone from their app confirming that I am indeed checked in and for whatever reason she cannot seem to find me in their system. So I ask her where's the kiosk so that I can quickly check myself and come to find out, Newark airport has no Emirates kiosk (AT ALL). How preposterous is that? How do you expect your customers to print their boarding passes if there is no Emirates kiosk? And the lines are flooded with passengers? I tried my hardest to inform the Emirates representative at the desk that I was indeed checked in but she informs me that because she doesn’t see me in their system I cannot board the plane. So I pleaded with the woman to tell me what I needed to do to get checked in and she told me that the only way to check in is to do it through their app. THEIR GLITCHY, INCOMPETENT and USELESS app that told me that I was checked in but could not produce my boarding pass. I do not understand how you have such a system and fail to make sure that it works accurately and responsibly for your customers. I asked if I could speak to a manager or call Emirates, and the rep tells me that there is no time because the plane is about to take off. So even though I arrived in time for my flight because I wasted so much time with the representative trying to check in and get my boarding pass, I was now late for my flight, and therefore I was unable to board. I call Emirates and to my surprise because this issue could have been avoided with proper training skills from the representative, I was informed that I would have to purchase WHOLE NEW TICKETS or just pay a no show fee which is $400 per person plus additional fees. Which came out to $850 per person. Which actually added up to just purchasing new tickets. The thing is I not only had more than one hotel booked but I also had a connecting flight that I would also inevitably miss a well as other arrangements so I lost time, money, and had to spend more money to purchase two new plane tickets, also two more plane tickets when i reached Athens to finish my travel. At this point I'm completely shocked infuriated and disgusted because I do not live by Newark airport, I live 1hr and 20 mins away, so not only did I miss my flights including a whole nights stay at some of my hotels, and my flight from Athens, I was now stranded at this airport. For a long time I was under the impression that this was one of the best airlines especially with the way they advertise and the prices of their plane tickets, I assumed that this was a luxury airline but I was devastatingly wrong! Oh wait, it dosen't stop there! So we ended up leaving the next night and that was a complete mess. The flight was delayed due to some nonsense they claimed over the PA. The flight attendants were rude, unhelpful and just overall unfriendly. When you asked for something they either forgot or made you wait on it for a very long time, they had the nastiest attitudes and did not make me feel welcome at all, especially me being a first time flyer with Emirates. I finally reached Athens and was so happy because everything about this experience was down right awful. However, I was faced with more turmoil because of our delayed first flight we had to rush to catch the Mykonos flight and I as I mentioned earlier I had to pay for another flight from Sky Express since I missed the one from the day before (none of which is at the fault of Sky Express it was all Emirates fault). Sky Express also shared my feelings and expressed there concerns and felt it was Emirates who should handle the expenses. Not only that my hotel felt the same way being that we were not there for one night due to us not leaving the US on our originally scheduled flight. I lost so much money for a trip that was suppose to be a great life time experience all because of Emirates. I will definitely spread the word on my horrible experience with this airline .. NEVER AGAIN. Emirates is one of the WORST airline to fly. They are rude, incompetent, their systems is pathetic and their reps are not helpful what so ever. Never in my life will I use this airline and I deserve every dime of money that I loss!!!!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4706,Worst website possible but I'm sure they are working hard to make it suck more!,"Frontier is a gift! Flights for $12! BUT WHAT IS WITH THE ABSOLUTE CRAP WEBSITE? Mainly the website is just awful but if you have had your coffee and a doughnut you might survive a booking. Look Frontier, we are with you. I will gladly hold my breath and lose feeling in my legs for a $46 dollar trip to Portland! All day! But I gotta tell you you web site is just flat bad. I loathe it. I actually flew United last week because I just couldn't bare it. Don't even get me started on the mystery discounts, SAVE 90% but you have to guess where to and when!!! It's super fun and right when you think you have it figured out, WEBSITE crash, blanks the info, you look suspicious do a captcha, Seriously! Your fans, and I am 1 make no mistake, we are on board with all the other BS, just fix the stinking website already!",FrontierAirlines,trip_advisor,['Responsiveness']
4707,United Airlines is a great airline for everybody!👍🏻👍🏻👍,"On my return flight home from Fort Myers on 12/4/23(this past Monday, two days ago), there were seat back entertainment screens (TVS) and I was entertained the whole flight along with wi-fi. The only thing that happened as we were deplaning in Cleveland was my mom left her wallet on the plane (we were on N16234) in between seats 27A and B. But other then that, United is always and will always be my favorite airline! Keep up the great work, United!👍",United,trip_advisor,['Responsiveness']
4708,No Complaints,"Have been flying nostop from Bangor to St Pete since service began. While they now charge more fees and for carry on bags the price and convenience doesn’t compare to other airlines. Attendants are helpful and pleasant, flights are on time and airports are small and not crowded. Keep up the good work!",Allegiant,trip_advisor,['Responsiveness']
4709,Confused about UA travel credit - Difference between dates on app vs when trying to us.,"I have UA travel credit that shows on account as valid on travel that begins by Oct 7, however when trying to book with credit the credit is greyed out and shows must begin travel by May 27. Plan is to call in to UA and ask for clarification and extension if necessary. As a non status member how likely is UA to extend the travel credit if I ask nicely?",UnitedAir,reddit,"['Responsiveness', 'Empathy']"
4710,Unnecessary delays.,"Sad. Flight delayed by almost 3 hours (hmm, somehow it didn't go over 3 hours which would have resulted in a credit). Noticed on the departure board that almost every Jetblue flight was delayed, 1-3 hours whereas no other airline flights were delayed by more than a few minutes. Other airlines had flights to our destination on time, so it was not weather or ATC. Prior to that, the check in process on their website was awful, I could not find our baggage allowance and other information. I get that delays happen, and since this was a late flight, perhaps I am being overly critical, but a one star review seems appropriate at the moment.",JetBlue,trip_advisor,['Responsiveness']
4711,When is breakfast?,"I have a flight from Montreal to Japan. It leaves at 12:50pm EST (1:50am JST) and arrives at 3:25pm JST (2:25am EST). I'm assuming they'll serve breakfast on Japan time, but what time? I was going to try to take a nap but obviously want to be up in time for breakfast.",AirCanada,reddit,['Responsiveness']
4712,In Spirit and in Truth,My family and I traveled for a Women’s Conference to Florida and found some good priced tickets with Spirit. We arrived with plenty of time and were able to get our boarding tickets electronically. The experience was good for use and we will use them again.,SpiritAir,trip_advisor,['NA']
4713,Scam,"Charged me 100 dollars for my small personal bag, they said that I pushed down on it cause it was too big",FrontierAirlines,trip_advisor,['Assurance']
4714,"The price wasn't bad but the flight both ways was really late departing and it wasn't due to weather, no explanations gi","Allegiant is a reasonable way to fly and tgey are direct flights. However, seating isn't very comfortable, but the flight crews were nice and helpful.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
4715,Disgusting delays,"I will try to avoid Air Canada for the rest of my life. Seriously every single time I travel with them, there’s a delay for a minimum of two hours. This is very disrespectful to customers with appointments and important meetings. They have always shown how careless and irresponsible this company is. So very disgusting customer service.",AirCanada,trip_advisor,['Responsiveness']
4716,Problem free,"Very nice and helpful with assisting my daughter, who is in a wheel chair. Love the non stop flight, especially with two children. The smaller airports are a plus too.",Allegiant,trip_advisor,['Empathy']
4717,Baggage claim at Spirit,"Spirit fight was fine,aside from the very thin uncomfortable seats. But at my layover in Fla and once back.in Philadelphia,both times it took over an hour to claim our baggage,leaving is to wait til 1 A.m after very long trip,while flights from other airlines landed after us & received their bags way before.Its too much of an.inconvenience to travel this way so because of that I will fly Spirit amymore.No reason for their crew to take so long to unload bags to conveyors.",SpiritAir,trip_advisor,['Responsiveness']
4718,Inexpensive way to get to the beach,"I’m less than two hours we were transported from the Midwest to the beach, so that’s pretty awesome. Just be aware that you will pay extra for EVERYTHING when you use Allegiant. Even carry-on bags carry a $60 fee round trip! There are no complimentary snacks or drinks in flight. I thought I might be able to get a free water for my son, but that was not available. Water bottles must be purchased from the snack cart. The flight attendants were all very kind, and we enjoyed our flight overall. Just plan ahead and bring all of your own beverages. Next time we will fill up our water bottle after we go through security!",Allegiant,trip_advisor,['Responsiveness']
4719,Southwest Flight from STL to BELIZE CITY BELIZE,Great flight just remember if you have a layover check your gate as soon as you get off the fiight they are known to change.,SouthWest,trip_advisor,['Responsiveness']
4720,"Tight, but nothing special","The flight out to Seattle was uneventful. Seating was tight and not really comfortable. First leg, a child kicked my low back the whole way, and the seats are thin. The second leg provided the same poor seat and no food a gluten free person could eat. The flight back was similar, but I got the comfort + seating, and while my knees were not on my chest, the seat was not much better for the price increase. Unless you can spring for 1st class, which is stupidly overpriced, the air traveler is screwed.",Delta,trip_advisor,['NA']
4721,Disappointing: Flight and Ground Crew are great!!!!!,"Met the nicest personnel while booking. Lovely efficient, pleasant reassuring!!! The Flight Crew and Pilot were all exceptional!!! My flight from Miami to Boston $81.00 - Great price! The cost of my one carryon and one checked bag... $175.00 !!!!!!!! HOW IS THAT POSSIBLE THAT THE COST OF MY CHECKED BAGS ONE WAY WAS DOUBLE THE COST OF MY FLIGHT!!! I realize that I did not prepay for my bags but really??? There should not be a charge for a small carry on bag.",SpiritAir,trip_advisor,['Responsiveness']
4722,An overall good flight,"This was a fairly long flight onboard a Boeing 767-400 in business class, the flight was smooth the entertainment system was more than adequate, time went by quickly. Food on board was good and the service was good",United,trip_advisor,['NA']
4723,stay away from her blue,"The worst airline in usa is spirit and is competing with jet blue . Today I had to fly from Kingston jamaica to Los Angeles. Arriving at the airport 2 hrs earlier it was a line of 300 people. 3 outbound flights with 6 employees which the 2 worthless . No sign who is who checking whom . A little sign on the rope saying Florida . to make the story short 1and 1/2 hr later we go to the gate #3 waiting to board find out that they change it to # 4 no announcement no nothing. Board in the plane stayed another hour in the plane cause the mess the departure. This airline is unorganised , luck of employees , luck of service the worst experience I ever had . stay away this is garbage. 3 world country airline not for american standards",JetBlue,trip_advisor,['Responsiveness']
4724,The WORST experience  with DELTA VACATIONS,"This is the first and last time we would ever book through Delta vacations and would caution everyone out there to think twice before doing so. Three days before the day of departure I was left with a voicemail saying that our vacation has been cancelled. We (my niece and my BIL who were travelling with us) all tried to call the only ONE number that they have available and were kept on hold for hours and then when I finally got someone on the line after holding for almost 3 hours, we are told that we have been moved to a different hotel. At the airport my niece is told she has to pay for her luggage even though our first bags were checked in for free so she ended up paying a total of $260. Even after paying for her luggage, she did not get one bag which came in the next flight. There is no guidance or help whatsoever to tell us how we would get transferred to the hotel. Thanks to my niece who had taken the time to do some research to see where we would find the shuttle to take us to the hotel (we were expecting someone to be there holding a placard with our name on it). Same with our return flight, there was no communication sent out to us to tell us what time we will be picked up. We got a phone call from the reception at 10:30 that there was a car waiting to take us to the airport. Our flight was at 2:45p.m. and we were expecting to leave at 11:30 since the airport was only 15 mins away and would be at the airport by latest 12:00. I came down to tell the person who had come to pick us up to wait until 11:30 as we were not expecting him to be there at that time and needed time to get ready. When we came down at 11:15, we found the person had left without notifying us. We had to take 2 taxis for which we had to pay as well (a total amount of & 70) which my niece claimed but they paid it not in cash/check but credit that can only be used against Delta vacations!! Why would we want to use them EVER again after this horrible experience?!?! Horrible communication and customer service.",Delta,trip_advisor,['Responsiveness']
4725,We have used Delta for a lot of our trips.  They are a great airline and for a very reasonable price.,The flights are always great. Everyone is nice and friendly. The price is great for amazing service. We always enjoy our delta flights.,Delta,trip_advisor,"['Assurance', 'Empathy']"
4726,Theft,"Flight was on time, no complaints about the in flight crew, but my luggage was searched and jewelry stolen. I’ve flown many airlines and it’s never happened but with this first time Spirit experience. So I’m unlikely to use Spirit again.",SpiritAir,trip_advisor,['Assurance']
4727,Choose any other airline,"Throughout the years, Air Canada has gained a reputation of being a problematic airline. Extreme delays, poor customer service, baggage lost, flights cancelled with minimal warning & ambiguous reasoning, and generally unreliable service. I thought I would give them another shot as it’s been years since I’ve flown with them. I tried again, and was (unsurprisingly, really), let down. They cancelled our flight due to “weather”, even though all other flights were flying out in lightly snowy conditions. I rebooked a flight right away at their customer service, only to have it cancelled approximately 10 minutes later. This initial rebooked flight’s tail number was shortly renamed to something else and was swiftly filled with priority flyers. From here, I stood in a 2 hour line (they had 2 staff people working the kiosks for 100+ flyers trying to rebook their flights and get on new ones. This is compared to a fully staffed West Jet kiosk area.) to be rebooked onto a later flight. As I sit here and write this, this flight has again been delayed by 1 hour and 10 minutes four hours before my flight due to operational issues. I have a quick connecting flight I have to make, but at this point, I’m not even sure if I’ll make it on a plane today at all. Others had greater misfortune than I. I watched people with small children and families trying to rebook their flights. Some have to wait up to 2 days to get where they want to go. One family asked if they could get a hotel voucher or a discount because of this inconvenience and were told that because it was a “weather issue”, this was not AirCanada’s fault. I might not be one of AirCanada’s elite flyers, but my time is just as valuable. So far, AirCanada has continued to waste it time and time again for me and for many others. Fly WestJet - they might not be perfect, but they are not this terrible.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4728,"Good experience, non-stop, affordable, on-time","First time Allegiant flyers, we encountered no problems. The biggest potential problem you must consider is: they have no Plan B if a flight is cancelled or delayed. They can't rebook you on another airline, for example. You just have to wait and hope you can get on their next scheduled flight...which might not be for 2 days. The thought of getting stuck someplace kept us from trying Allegiant...until we both retired this year, and getting stuck in Florida sunshine for 2 extra days isn't going to hurt us. If it would hurt you, it's not worth the risk. Honestly, If we lived in a market where we could fly non-stop to anyplace other than Chicago, Detroit or Minneapolis, I'd probably play it safe and just stick with the Majors. But the opportunity to go from Wisconsin to Orlando in just 3 hours was too tempting not to try. I don't understand the complaints about comfort and leg-room; neither was any better or worse than any flight I've taken on a Major Airline. An Airbus is an Airbus, and at least they still have 34"" wide bathroom doors. Some of the Majors are shrinking them down to 24"" and on a recent flight, my friend couldn't fit through the door. And she got hassled by the flight attendant when she tried to use the wider First Class bathroom. As for pricing: You pay for services Ala Carte, which increases the price of what initially seemed like a dirt-cheap ticket. But I felt they clearly explained the charges at every step of the booking process. Here's the deal folks: Your soda, peanuts and carry-on are NOT free on any airline. It's all included in the price of your ticket, whether or not you bring a carry-on or eat the peanuts. At least Allegiant gives you the choice to opt out and therefore, to pay less. We changed our return tix for a later date. I was pleasantly surprised to only pay $75 per ticket. I see some reviewers complaining they had to pay an arm and a leg for a change; I can only assume the price of their new ticket exceeded the base cost of their original purchase, and they weren't aware that ANY Major airline will charge you $200 plus the price difference. Dunno I only know the actual flight experience was no different than any other...I hope our luck holds out, because this sure was a great way to escape the winter blues!!",Allegiant,trip_advisor,['NA']
4729,Backache for 3.5 hrs flight ✈️,"I was in row 4...the chairs would Only be comfortable for a 5 yr old which I am Not! Hard plastic with very little padding & way too small for Any adult. If u are forced to fly spirit, take yr own chair pad. Don't use the restroom, bad odor not sprayed between travelers. U get what u pay for, a backache that took 10 days at home to recover from. Don't bother asking for special accomodations that took hours setting up. Not happening with this airline..",SpiritAir,trip_advisor,['Tangibles']
4730,NEVER AGAIN!!!  Most miserable airline we’ve ever experienced ,"We “upgraded” to the “big front seats”, the best seats in the plane. They didn’t recline at all, the seats were large but really uncomfortable. Most miserable experience ever! We are not discount airline snobs. We fly southwest and their regular seats are 1000% more comfortable than spirits best seats. In addition their fee structure is really annoying and it feels like they are hitting you up for every little thing. You can’t even get a sip of water on their flights without an “extra fee”. The flight attendants have noting to do, so they stand in the galley and chit chat the entire flight. Also, the 40lb checked bag limit is the most restrictive we’ve ever encountered. Most airlines are 50lb. It was really hard to pack. We will NEVER fly Sprit airlines again unless major structural changes are made.",SpiritAir,trip_advisor,['Responsiveness']
4731,Worst Canadian Company,"Air Canada is Truly Horeible in every way, they Never Answer Phone at airport horrible customer service they change tour flights last minute they don't compensate. They are Truly Truly Unfair in so so many ways its so ridiculous.",AirCanada,trip_advisor,['Responsiveness']
4732,Doris rocks!,"I had a very complicated bag situation. I’ll spare you the details. Doris was able to help me out at the premier counter. She crushed it! I couldn’t believe we were able to get everything done! Doris saved me hundreds of dollars and days of downtime. I was able to make my flights, and my bags showed up where and when they were supposed to. Across 4 flights and two reservations. A true rockstar agent! Thanks so much Doris!",United,trip_advisor,"['Responsiveness', 'Empathy']"
4733,Good Luck Getting Your Money Back,I am trying to cancel or refund my flight and it is impossible to get on the line with a representative. The refund request form when submitted takes you to an error page. And changing my flight is more expensive then buying a new flight. I can not take my flight due to the COVID-19 virus and I can not get my money back. On my way to Orlando the seats were cramped and I felt claustrophobic and theres barley any service provided on the plane.,FrontierAirlines,trip_advisor,['Responsiveness']
4734,Worst boarding experience we ever had in a trip,"It was my first flight with AirCanada and I am sad to say I and my wife had the worst boarding experience we had on a trip. First of all, booking in itself was a pain. We booked through Air Canada's website from the very beginning to the final payment (Paris to Vancouver). At no moment it was said the flight was to be done with United and would ask us to follow all of United's crazy guidelines and regluations. We just learned it the day before the flight when trying to do the pre-check in online. All the check in and boarding process had to do with United's app that we had to download. Ok, why not. It's then a nightmare understanding for what you have to used United's website or the first company you booked through, because some information were only displayed on one and not the other. But anyways. We arrived and did the whole check in process as usual. There, a lady (from united's staff) checks my flight ticket and puts me aside from the line with all my stuff, saying I could board. We were kind of surprised. She said that since I was going to work (on a canadian working visa that I did have the government's approval for, but just didn't have the paper of the permit) there but didn't have the proper papers to ""prove"" it, I couldn't go. The reason was that my stay in Canada would excess 180 days. Well, in that case you just had to say at some point in the whole booking process that it's impossible to book a flight exceeding this limit, and I would just had done things differently. We had already let our appartment, had a new one waiting for us as well as a job in Canada, had our insurances, passports, everything that could be asked, but just not that, so this lady would not let us go. Because she wouldn't believe I would not be a tourist there but a worker with a proper visa. That was insane. She just had me change my flight right there in front of her at the airport, on the very same day so all the prices were at the highest, to make my stay shorter. But of course, I could not do that with the poeple from their company at the airport, no... I had to phone somebody at AirCanada, wait on the line while everybody was moving forward with the check in, so that they could change my booking. I explained all of that at the lady from the canadian airline and she laughed, saying she never heard that before. She said she was sorry some airport agents just did what they wanted like they were some kind of cops. Well, that was helpful ! In the end I paid an extra 150€ + the price of the new flight, to have a 179 days trip in Canda so that this lady was pleased, even though I was respecting the US state rules, had my ESTA, my covid passport, etc. So guys just avoid this company if you can, those people don't hesitate to put you into another company's hands you were not even aware of, and won't have the smallest understanding of your potential issues. First time a boarding was that stressful, we felt like criminals the whole time, unbearable for cosutmers who already paid the whole trip's price and did all the paperwork to avoid this kind of issues. Would put 0 stars if that was possible.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4735,Additional fees after miles upgrade?,"If paying cash for economy tickets on Emirates, if Miles upgrade to business class is available and you cash in your miles for the upgrade, do they then charge you additional cash fees on top of the miles upgrade? Or they just upgrade you with the miles and don’t charge extra additional fees?. Thanks in advance.",Emirates,reddit,['Responsiveness']
4736,This is truly the worst airline that I have every flown. Disgusting customer service  in ground and on board.,"This is truly the worst airline that I have every flown in. Disgusting customer service in ground and on board. The food is horrible, from cheap, Cheese Pizza to terrible taste and tough chicken dish for dinner and terrible tasting eggs for breakfast. The flight attendants are horrible, not trained and all disappear for hours and leave the kitchen areas unattended for hours and they let people hang out in the kitchen and handle touching beverage bottles etc, creating a health and security issues. I paid $150 extra for a seat that had extra legs and I has 20 stinking people constantly stepping on my toes and they were standing in front of my seat talking and when I complained, the flight attendant went to the people and other than telling them to return to their seats, instead the flight attendants was making fun of me. The seats are worst than the cheapest airlines in US and if you do not want to injure your knees in economy class, you have to pay them $150 for a seat with more leg room. I will do every thing possible to let the people know about this airlines, so they do not go through 17 hours on pain and not being able to sleep. Other airlines prevent customers from assembling near the kitchen area and emergency doors, but not this airline. I also filed an on line complaint with this airline, while on board the plane and intend to file a complaint against this airline with FAA, as they are jeopardizing the health and security of the people. I also intend to sue this airline for humiliation and 17 hours of mental and physical anguish during the flight.",Emirates,trip_advisor,['Assurance']
4737,DO NOT FLY FRONTIER,0/10. Horrible experience with delays and minimal/no help with customer service. Do not fly Frontier.,FrontierAirlines,trip_advisor,['Responsiveness']
4738,Avoid if you need to get your destination within a day or two.,"Avoid if you need to get your destination within a day or two of scheduled departure. If you have plenty of time on your hands and LOTS of patience hang for hours on end at the airport, by all means fly Spirit or other budget airlines. Don't be surprised if you get delayed a long long time or canceled.",SpiritAir,trip_advisor,['Responsiveness']
4739,Great Airline,"Great flight, service very good and food was good too. Only bug bear now is that they have reduced their very generous hold luggage allowance to just 15 kg from 30 kg so may now look at booking with Qatar who do not charge for seat choice",Emirates,trip_advisor,['Tangibles']
4740,Wonderful Service,We had excellent first class service. They even had my gluten free meal for lunch. They were very attentive to our needs.,Delta,trip_advisor,['Assurance']
4741,Make Sure to Weigh Your Bags,We purchased the exit row definitely the way to go. But make sure that you weigh your bags they only let you have 40 lbs and the up charge is $50.00 could have gotten a better flight at that price,Allegiant,trip_advisor,['Tangibles']
4742,My review,Employees were rude and mean. So many angry passengers around us. It was very nerve-wracking and I honestly felt in danger because of all the cussing and yelling. This is my first and last flight on Spirit. Spend the money folks. You get what you pay for.,SpiritAir,trip_advisor,['Responsiveness']
4743,Used Aeroplan for First Class,Flying from Calgary to Frankfurt is a long haul. If you can save your Aeroplan points to upgrade - do it.,AirCanada,trip_advisor,['Tangibles']
4744,My favourite one.,"I have been flying with them for more than 2 years through whole South America and I am very happy with them. TV entertainment, food (even on the local flight), nice and attentive staff. Always great experience. Would continue to fly with them happily.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4745,"They should rename themselves to ""WE ARE A SCAM""","Ever have your flight canceled and get told that you're SOL? Because that is what happened to my mother, an elderly woman who has trouble using the internet. This airline's front desk left her stranded at O'Hare without any direction on how to find another flight. How rude, right? I understand that they try and scam people and save money anywhere but I truly recommend providing your staff some basic service. Great way to ruin a morning for anyone. When reaching out to their customer service they simply hung up. SCAM, not an airline. If you want to RUIN your trip I heavily advise booking with Frontier :)",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4746,First Class a Waste of Money,"Purchased first class tickets. At booking Delta states there is no first class service between Rapid City and Salt Lake City. The aircraft we flew on had first class seats and people were sitting in them, both ways. No food just cheap snacks and bottled water served in first class. A simple sandwich would have been better than the unhealthy and cruddy snacks served. Service was also negligible. No reason not serve real food in first class. Some restaurants in airports were serving food. I see no difference in the serving a container of alcohol or soda over bottled water. They all come in bottles. Airline is using COVID19 to save money and cheat customers. After booking Delta made numerous changes to seats and flight times. I can understand flight time changes but seats that Delta stated were not available were empty on our flight. Row 1 seats are horrible in that there is more leg room in coach. Row 1 probably would work for a child under 4 feet tall. Delta charges extra to use Delta lounges for first class passengers. Other airlines like American have no such additional charge. Boarding and de-planing process went okay. Delta is a cheap airline that cares little about passengers. On return flight video screens were inoperable. Airline should refund partial ticket price. Have flown Delta for many years and will never fly with them in the future.",Delta,trip_advisor,['Assurance']
4747,Customer baggage is a very low priority to this company,"Multiple delays, a cancellation and incorrect information regarding boarding time. We were told there was a delay and there was not a delay. Our kids missed their plane due to incorrect information given at the ticket counter. Upon return, my daughter's bag was missing. I received a call 2 days later that it was found in another airport and would be sent via overnight. That was 6 days ago and I cannot get anyone to give me any answers. I wait on hold for an hour to be told it will be sent and it has not been returned. I am furious.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
4748,Delta to New York,"Our flight from Atlanta to Newark on Delta was excellent. From baggage check to check in, to the plane ride went very well. The flight was turbulent but the pilot kept us informed regularly. In addition,we actually arrived early. Couldn't have been more pleased!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
4749,Which route will you choose?,"We have a flight booked for Singapore, the return flight is not ideal. AC has changed part of our route, so we can change it. There is also a part of our route from HK to Singapore, we used our OneWorld Miles to redeem this route, so it isnt a part of the AC itinerary. &#x200B; 1. 6:25 Arrival at Changi from HK (different booking, so cannot be cancelled) 2. 01:45 Flight from Changi to HK 5:50 Arrival 3. 10:00 Flight from HK to Vancouver 07:05 Arrival 4. 09:00 Flight from Vancouver to Calgary 11:25 Arrival OR &#x200B; 1. 01:45 Flight HK to Changi, 05:30 Arrival 2. 09:10 Flight from Changi to Vancouver 08:45 Arrival 3. 09:00 Flight from Vancouver to Calgary 11:25 Arrival The only reasons I am considering the first flight is that we dont have to wake up at 1 am (travelling with old people and kids), and that there is time to look around Changi (heard its a massive airport). Also, we would basically have to rebook the flight a day after, because the direct Changi to Vancouver flight only leaves on Thrusdays, and the first itinerary is on a Wednesday. &#x200B; Thanks you for the help!",AirCanada,reddit,['NA']
4750,Long international trip,It was ok Do not offer some stuff others have: disposable tooth brush (would be nice on a 15 hour flight Food was ok Why wake us up at 7:30 am in LA and early evening in Australia for a very small ham and cheese sandwich nice PR. But Why. Ur,United,trip_advisor,['Tangibles']
4751,First time with jet blue,"I’ve flown most other commercial airlines more times than I can recall. So I didn’t know what to expect from Jet Blue. Must say I look forward to flying with them again. They offer direct tv, WiFi, and XM Radio on their flights, FOR FREE. Free snack and non-alcoholic beverages. This is such a rarity in air travel anymore. Very refreshing to see.",JetBlue,trip_advisor,['Responsiveness']
4752,Smooth Flight,I had a seamless flight to New Orleans. The flight left on time and the Flight Attendants were nice and friendly. They didn't have a displayed attitude and they were approachable. They were in tuned to the passengers' needs. The seats' exterior looked new as well and the aisles were a little wider. I enjoyed my flight on Spirit during this particular trip.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
4753,Credit not refund,I rebooked my flight for a future date - the ticket price was less but United would only give me a credit not a dollar refund. If the ticket price is higher they ask for hard cash. With United no customer consideration - only profit.,United,trip_advisor,['Responsiveness']
4754,Unreliable UA,Flight got cancelled yesterday as UA grounded flights out of IAh .Very frustrating as it did so after waiting for 5 hours before UA decided to cancel ( 1/16/2024).Meanwhile Delta and Southwest flying in and out of Hobby.. Today waiting for the same flight…Flight delayed till 7:45 …The flight from Houston has not yet left IAH although weather conditions good.Looks like it’s time for UA to have a re shuffle in their upper management .Its become worse than a third world airline..,United,trip_advisor,['Responsiveness']
4755,Pray your flight doesn't get delayed,"My boyfriend and I were going to a wedding up in Washington, and our flight out of Oakland that evening was supposed to leave at 7pm but got delayed by a few hours so we hunkered down in the airport. After an hour or two of delayed waiting Allegiant then notified us that the flight has been delayed and won't be taking off until 11AM THE NEXT DAY (the day of the wedding we were going to). Once this happened, of course people were upset and started asking questions to the Allegiant employee at the gate counter. In turns out that the person they had stashed at the gate counter was not an Allegiant employee, but a mere ""representative"" who could ""not do anything"". This left a really bad taste in our mouths, I don't think we will ever fly Allegiant Air again...unless we are OK with this potentially happening.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4756,Worst service done by the rudest ever,"I was flying with my daughter and a group of 14 people from La guardia Airport NYC to Orlando when the employees at the counter were treating our clients rudely just because they heard them speak Arabic thinking that because they don't speak English no one will understand their rudeness, when my daughter noticed this and told the supervisor she told her your flight is cancelled and when I asked why she said yours too because ofcourse we look like a mother and a daughter beside throwing bags and trying to delay the whole group onpurpose for them to miss the flight. After all, my daughter and I had to book on another airline and left our group of 14 people all alone by themselves while they can't speak a single English word. Note: all this was done after we had our boarding passes done by ourselves before the flight by about an hour, I've sent an email with all these details however no one responded",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4757,Flight to Las Vegas,"We took off at 10am, a convenient tIme. Arriving on time, at 12:55pm. Its a perfect time to get into Vegas. Being that most hotels check in time is 3 or 4 pm. The crew was friendly and professional.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4758,"No frills, but fits the budget",Courteous a economical trip to and from Florida. Highly recommend for the budget minded traveler. Refreshments were available at a cost to all passengers. I carry an Allegiance CC so I get priority seating and free drinks. Less I forget to mention the buy one get one free ticket.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4759,First flight on Allegiant,Flew the non-stop from Pitt to Punta Cana. It was great doing the non-stop. Allegiant is a no frills airline. The flight crew were very well trained and all went well. My only issue is that the setbacks are very hard and they do not recline. I would not want to fly like that for more than the 3.25 hours we went. Not so comfortable.,Allegiant,trip_advisor,['Tangibles']
4760,United has the worst customer services hands down,I don't know what it is with United. I keep giving them another chance and always end up with the same poor customer service attitude among the flight attendants. They seem very unhappy with their jobs and look at customers like a burden. I would fire every one of them and start over.,United,trip_advisor,['Assurance']
4761,MOST CUSTOMER FRIENDLY AIRLINE!,"My wife and I were on a business trip to DC Area. We use SOUTHWEST'S ""FRIENDS FLY FREE PROGRAM "" whenever we can. We find Southwest the most customer friendly and least ""RIP OFF"" airline. No penalty if you change your flight, no fee for checked luggage. Employees are very friendly. We fly them as long as it is reasonably convenient.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4762,good flight,"Just started with flying with Delta, this trip Milwaukee to Amsterdam. A good flight including the connection in Detroit. The ground crew was nothing to be noted, at MKE or DTW - except the face recognition slows down the boarding. Seat on the A320 was new and the IFE was up to date and responsive, however the A330 to Amsterdam needs an update, IFE was slow not responsive my seat was broken the flight was full. The economy comfort has good legroom. Restrooms were maintained during the flight. Crew was nice. There were also snacks and water in the back galley. Food, in my opinion was untouchable.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
4763,5 Star Customer Service,"I had the most amazing experience with United Aug 25th. I will always select United first based on this outstanding experience. I was flying with a puppy, which was a bit nerve-wracking. The woman who checked my bags, and tagged my pup carrier was so genuinely kind and pleasant that I commented on her demeanor. She said, it's my job to serve you. Wow! I know that all travelers are not always kind. But she set the tone for a great trip. As I was boarding the flight, the gentleman at the gate was also kind, and sweetly asked about my dog, also letting me board right away as my pup was heavy. Finally, the pilot was greeting people personally and thanking us for flying United. I've never experienced this before. he was so gracious. he got on mic, thanked all passengers, thanked the crew and assured us we would have a safe and pleasant flight. he went on to say how grateful he was to have us flying, and specifically flying on United as we are the reason he is able to provide for his family. Applause! This set the tone for a flight that was comfortable and stress free. We had the tiniest bit of turbulence and he explained that might happen, but he would try to avoid anything to shaky. The flight was very smooth. If all airlines and all airline staff managed people the way United did for my flight, I suspect there would be almost no ne of the aggression we read about and sometimes see. I was expecting a stressful experience flying with a giant new puppy, but my experience was quite the opposite. I'd like to mention the pilot by name, but I do not remember his name. But he was wearing cowboy boots! I learned after sharing this experience with friends that all UA employees are vaccinated, That's another plus,. Thank you United. Truly the friendly skies.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4764,Terrible Airline,I cannot emphasize enough how much I hate this airline. Unfortunately it is often the only choice. I am sitting in a plane that was supposed to leave an hour ago and apparently will be waiting for another 90 minutes. The informed us that it is a mechanical issue with a fuel truck. A lie. Just spoke to a friend who is working in the hangar and he assures me it's not the case but use the mechanical issue to avoid paying compensation. Imagine what happens when they take over Transat. More of the same. Plane is filthy as well,AirCanada,trip_advisor,['Reliability']
4765,"Wasted money, zero customer service",We scheduled flights that were canceled from the airline. We're told we would get vouchers and now we're finding out that the voucher for our previous flights that we paid for info are not valid. I will never fly Frontier ever again and anybody I ever talked to will hear my terrible experience with Frontier Airlines.,FrontierAirlines,trip_advisor,['Responsiveness']
4766,Twice inconvenienced - family of 5,"Frontier changed original time of booking to a middle of the night flight. Only compensation offered was $50 voucher per person that had to be used by July 16 on Frontier flights. 11pm flight was delayed until 2:33 am. Had to occupy three children and make changes with rental car and hotel in the middle of the night. Again, only compensation offered was $50 per person off another Frontier flight, and was told that the original $50 vouchers had expired. I am very disappointed with Frontier. The children’s $50 vouchers are not useful as they do not usually fly every year. If all vouchers could have been combined, or if the July 16 deadline could have been extended so that at least the adults could have $100 vouchers toward another flight, that would have been acceptable. But they refused to extend the original deadline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4767,Flight cancellation,"Flight cancellation unexpectedly occurred, citing peculiar reasoning, while other airlines maintained their scheduled flights. This cost me my hotel reservation fee and waste a lot of time.",SpiritAir,trip_advisor,['Reliability']
4768,the worst experience in my life with jet blue,The plane from Detroit got delayed for almost 3 hours and i had connection flights to istanbul and Egypt !!! i lost the other flight to istanbul and they left me at airport for 11 hours without providing us nothing. there was another flight to istanbul 4 hours later but they kept lying there is no seats but i went to turkish airline directly and they told me they had seats but jet blue didn't book me probably because costing more money … they didn’t respect my destination at all. Never again me or my family will travel with that company,JetBlue,trip_advisor,['Responsiveness']
4769,Staff took excellent care of my elderly mother,My elderly mother is legally blind and very hard of hearing. Plus she needs a wheelchair to get around if its more than a short distance. We needed to fly her from my sister's house to mine. We made all of the arrangements with JetBlue for special services she needed. The airline staff was amazing. They took such good care of her and made sure that she had everything she needed. Plus the flight was great and on time. It was a wonderful experience. Thank you JetBlue!!,JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4770,Worst Airline,"Dirty plane. No leg room. Will sit you away from your travel partners if you don’t pay extra to select seats, even on on empty planes. Will find every little way to nickel and dime you. Will never fly again. I know all airlines are scummy, but I refuse to give them any more of my money cause they are the most scummy and it isn’t close.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4771,Flight with avianca,"This was my first time flying with this airline, the airport experience was very bad because the logistics where horrible, no much personnel at the gate and they cancel my outbound flight. For the rest, the in flight experience was excellent great service and great food one of the best. For the price I paid it was one of the best in flight experience.",Avianca,trip_advisor,"['Responsiveness', 'Reliability']"
4772,traveller beware,"Cancelled our flight and made no effort to get us home. As an extra bonus, they wouldn't help us in person at JFK. We had to call the 1-800 number along with everyone else and wait on hold for 20 minutes only to be told, ""We can't help you."" We incurred an extra $2000 at the end of our trip due to this.",JetBlue,trip_advisor,['Responsiveness']
4773,Beyond Dreadful,"This was a beyond dreadful experience from start to finish. The airport was total chaos. No one seemed to be in charge. We had checked in on line and had boarding passes, but it still took us an hour just to drop off our bags. Our flight was delayed multiple times. The information that Delta sent us by email, the information on the electronic boards, the electronic information on the notice boards at the gate, and the information given by the people at the gate changed constantly, was inconsistent and contradictory. No one knew what was going on and no one was in charge. Our departure was delayed by 2 hours, and it was only when we were on the plane that the pilot emerged and apologized. It turned out that a bunch of people had not bothered to turn up for work, so there weren't enough Delta staff on duty to handle everything. American Airlines, on the other hand, seemed to have no problem. One of our party was flying American back to NYC, and he was able to check in a huge load of skis and equipment in 15 minutes. It took us an hour to check in nothing. Our flight was so delayed that the crew ran out of flying hours, so we had to stop in Minneapolis to pick up a new crew. We ended up at JFK at 1:30 am, 5 hours after our our 8:30pm scheduled arrival time. And, needless to say, there was nothing to eat on the plane except ""snacks."" And not a word of apology from Delta except for the pilot at Jackson who was so obviously embarrassed by this inexcusable performance by Delta. Delta, who sends me many questionnaires after flights asking me to review my flights with them, intelligently has not sent me anything after this disaster. Why would anyone in their right mind fly Delta if there was another choice?",Delta,trip_advisor,"['Responsiveness', 'Reliability']"
4774,"JetBlue Airlines: A Nightmare of Delays, Cancellations, and Unresponsive Customer Service","My recent encounter with JetBlue Airlines was nothing short of a nightmare, and I am compelled to share my harrowing experience to warn others about the appalling service they provide. From start to finish, this trip was plagued with delays, cancellations, and an utter lack of care for their customers. It all began with a 2-hour delay on our flight from JFC airport to San Jose. Although delays can happen, the lack of communication and transparency from JetBlue's staff made the situation incredibly frustrating and stressful for all passengers involved. The real ordeal began on our return flight from San Jose to JFK airport, which JetBlue unceremoniously canceled without any prior warning. The alternative they offered was to reschedule us on a flight departing from San Francisco airport, which is about a 1-hour drive away from our intended destination! It's hard to fathom how an airline can think it's acceptable to make such a drastic change without taking into account the inconvenience it causes passengers. To add insult to injury, JetBlue's lack of responsibility and concern for their customers became evident when they refused to provide any compensation for the additional expenses incurred due to their own incompetence. They did not offer any hotel accommodations for the unexpected overnight stay in San Francisco, forcing us to bear the cost ourselves. Additionally, they showed no willingness to arrange for transportation to the San Francisco airport, leaving us stranded and helpless. As if the frustration wasn't enough, their customer service was an absolute disaster. Attempting to contact them by phone was an exercise in futility, as the waiting time to speak to a representative was a staggering 1 hour! Similarly, the wait time for their chat support was an outrageous 1 hour and 30 minutes! It's evident that JetBlue lacks the capacity or desire to address the grievances of their customers promptly. Throughout this entire ordeal, the staff's attitude displayed a disheartening lack of empathy and understanding. It felt as if they considered us mere inconveniences rather than valued patrons who deserved respect and consideration. In conclusion, my experience with JetBlue Airlines was beyond disappointing. The delays, cancellations, and subsequent lack of support and compensation have left me with a sour taste in my mouth. I strongly advise against choosing JetBlue for your travel needs unless you're willing to endure a series of unfortunate events and an indifferent customer service team. There are plenty of other airlines that prioritize their passengers and go the extra mile to ensure a smooth and pleasant journey. JetBlue has shown a complete disregard for their customers' well-being, and I will certainly not be entrusting them with my business in the future.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4775,Delta--When There's No Other Choice.,$2600 for 2 cramped ass seats! Felt like sardines in a can & the FA was SURLY! NEVER flying the CR*P airline again!,Delta,trip_advisor,['NA']
4776,NEVER FLY THIS AIRLINE,"I booked a flight for my son in law to go to Texas to pick up my daughter, money went through the bank, my son in law was scanning his boarding pass to get on the flight and they told him there was a balance due and he could not pay it there. After some investigation Allegiant told me that my bank told them the day before that it was fraud. I called my bank and they told me they never did that, the charge had already cleared my account and has been paid by the bank. The money was refunded but my son in law has to sit at the airport for 8 hours to wait on the next flight and had to pay for a new flight! This was my second time using allegiant and I WILL NEVER FLY WITH THEM AGAIN!",Allegiant,trip_advisor,['Reliability']
4777,The Airline I Always Check First,"Whenever I have to fly I check the flights on Southwest first. Prices are good, staff is extremely friendly, and checked bag is included.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4778,Pleasant fly,"Always best for me, very well excellent service. the flight was full and busy still it was an excellent service and between we requested for extra water and beverages they serve us in a very pleasant way. thank you very much to all the staff members. and it was a safe and peaceful journey.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
4779,Jet Blue,I always try to fly Jet Blue or their partner Hawaiian Airlines.. The best In the sky - and I like the names of the planes :),JetBlue,trip_advisor,['Assurance']
4780,Very undependable airline  Unprofessional. Stay away.,They cancelled the flight without any explanation. All the passengers were miserable. Rude to everyone 0Same time my friends flight delayed over 2 hours both ways. Go with Frontier or Spirit. JetBlue is lacking customer service and flight dependability. NEVER again.,JetBlue,trip_advisor,"['Responsiveness', 'Reliability']"
4781,Safe yourself a disappointment….,Flight was delayed twice… I ended up paying for a car rental and hotel room for that night since all the have were flights with stops in Orlando and I was going to be arriving to the states the following day at night anyways. Paid for 4 pounds of an overweight luggage $50. Missed a day of work. Just horrible. With all the extra fees and the luggage you always end up paying the same amount you would pay at United or American Airlines. Spirits it’s just a waste of money.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4782,Short Trip,Really the only airline that flies direct from Orlando to Nassau Bahamas. The plane was a little dirty and the flight attendants were cordial just not overly helpful,JetBlue,trip_advisor,['Tangibles']
4783,"Terrible service, refused to refund canceled flights","In spite of many calls and messages, Air Canada refused to offer me a refund even though legally obligated to by the US Department of transport. The flights were changed about 6-7 times, before being finally canceled by the airline (not by me). Really disappointing service and lack of integrity shown. No problems getting a refund from Alaska Air & Air New Zealand for the same trip which paints then in an even worse light, would not recommend them",AirCanada,trip_advisor,['Responsiveness']
4784,Emirates using Iranian airspace,Should we be worried if our flight uses the Iranian airspace given the latest escalation in the conflict with Israel?,Emirates,reddit,['NA']
4785,Miserable staff. To everyone not just us.,"Each time we fly Emirates service gets worse. If the staff hates their jobs so much they should find another. We enjoy Dubai stopovers so we still use them unfortunately. We have flown them for 10 years now the staff used to be great. Food has gone way downhill, the stewardesses all seem miserable. No smiles no help no friendly service. Slow everything, asking for water or anything for kid was like asking for their first born. I could go on and on about the individual issues which were plenty, but most the other negative reviews cover it. Abysmal food, horrible service, and unfriendly staff. They USED to be the best. It’s a shame how poor it has all gotten. They just don’t care because people like us that stopover in Dubai will keep booking. If we had another reasonable alternative we would stop flying emirates. A few tweaks and they could be back on top. They just don’t care.",Emirates,trip_advisor,['Assurance']
4786,Excellent Service,Good service. Easy mobile check in. Friendly staff. Comfortable clean cabin. On board food and drink adequate and good quality.,United,trip_advisor,"['Tangibles', 'Responsiveness']"
4787,Eher abzuraten,Im Flughafen Lima gab es trotz Business Ticket keinen Zugang zur VIP Lounge. Das Flugzeug selber sehr alt mit entsprechend veralteter Sitzausstattung. Es gab kein warmes Gericht nur ein Wrap. Das Personal nicht sehr kompetent bei Antworten zu Gepaeckfragen. Insgesamt sehr schlechtes Preis-Leistungsverhaeltnis.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
4788,Flight Left Late,"This flight was delayed due to a late incoming flight. The airline notified us of the delay in a timely fashion. It turned out that we were able to board the flight a little earlier than expected, but an issue with an impaired passenger made us even a little later in leaving. I must say that the airline personnel handled the impaired customer very quietly and professionally. They escorted her off of the plane without incident. Well done on their part!",United,trip_advisor,"['Responsiveness', 'Assurance']"
4789,In Economy over EID but not bad,"Lately don't fly so much but back on Emirates again. Being Gold check in was great but getting on the plane was harder than needed as you went from the business lounge to the back of the economy queue. Great choice of films, so much that I couldn't possibly watch. Service was good though you only really get breakfast on flights over night now.",Emirates,trip_advisor,['Tangibles']
4790,Usual experience,It was the usual kind of flight. Not much choice for economy seats - many more choices for seats that require extra payment. Service was fine - plane left and arrived on time. OK!,United,trip_advisor,['NA']
4791,Worst service,"So I am not a daily traveler I typically fly only a few times a year. However the service I received Was beyond poor. The whole airline seems to not be InSync with one another, kinda like a brain not having control over the hand or feet! Everyone one was trying to blame the last representative about lost luggage or bad service! So if you are flying try a different airline!",United,trip_advisor,['Responsiveness']
4792,Low cost travil,Best low cost Air lines around. For people that do not mine bringing your own snack or paying for a snack and water.,Allegiant,trip_advisor,['Responsiveness']
4793,NO FRILLS!,"Obviously A considerable amount of controversy about this type of airline. A quoted, low-cost airfare, which then charges you for everything else expected on a flight. Seems frustrating, however when you add it all up, it appears to be cheaper than other options. I am glad this airline is available in my city.",Allegiant,trip_advisor,['Tangibles']
4794,"Front desk bad service , rude personel ","Got here an hour prior to departure there was about 8 people still in line . This rude lady gets to us and says sorry your to late flight is full been standing in line for 20min im sure she saw me there . Then tells me im gonna have to put you on a lter flight becouse your too late . These people they have working on the front desk are very rude , not helpful what so ever . Worst experience ever next time ill flight with another company",Avianca,trip_advisor,['Responsiveness']
4795,I would never recommend United Airlines,"1. The seats in one plane, it was a Boeing 737 traveling from Seattle to Houston, was extremely small, I barely fit, my knees were almost touching the front seat and I couldn't stretch my legs (I'm 5'9"") and it could barely recline, it was a horrible experience. 2. On my was back to Seattle, the plane had NO entertainment at all, no TV, no screens, no nothing for a FIVE hour flight! I didn't even know that commercial planes with no entertainment still were in circulation. 3. International flights are supposed to not charge for your first bag, it seems that the ""high season"" was starting that day and we found out at the counter so my wife and I had to pay for one bag each when we could've consolidated all in one if something or someone would've let us known with time. (This trip was from El Salvador to Houston, we didn't get charged on our way to ES, as its supposed to be)",United,trip_advisor,['Tangibles']
4796,Poor allround,"Air canada offers cheap fairs for a reason! Cheap seats, cheap awful wine with meals and appalling food. Impossible to contact, bid for an upgrade, no confirmation. Same food as economy, not worth the money. Economy impossible to move in the seats, rude staff, terrible don’t be conned, don",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
4797,Life at risk,"I suffer from an airborne nut allergy. I documented it when I booked (their system failed to reflect it), notified the team upon check-in, at the gate (where they asked me to show proof of my allergy with an epi-pen), and the in flight crew as we boarded and still NOTHING was said. On our return flight a lady sat directly in front of me was eating a peanut butter bar, which resulted in me having to take 2 antihistamines. I was also travelling with my 3 month old baby and they did not let small children board first - in what world, I don’t know! Air Canada said it’s within their rights to ask me for proof, even going as far as needing a medical note from my doctor next time. All they said when I complained is that they did their job, and they apologize for me being frustrated. I would NEVER fly with them again and I certainly would not recommend. Pay the extra going with British airways, WestJet, or even air transat.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4798,Worse Airline,"Never again will use Southwest airlines, our flight from San Jose ca to Santa Ana on 10/22/21 was delayed 6 times from 8 am to 4pm canceling it later and sending it to Long Beach at 4:15pm, on our way back to San Jose on 10/23/21 it was delayed 3 times from 8pm to 10:44pm canceling it and rebooked it on Monday 10/24/21 and just saying sorry for the inconvenience, fck, you guys are the worse airline 😡😡😡😡",SouthWest,trip_advisor,['Reliability']
4799,"They charge $110.00 per carry on bags.. left an hours later, Seats are bad,","The worst airline.. I don’t recommend at all. Avoid this airline.. they have a bad customer service, they charge $110:00 for carry on , Seats are super hard to seat on, they departure An hour late. Don’t have phone charger.",FrontierAirlines,trip_advisor,['NA']
4800,5% pay raise!,How are Delta ramp and flight attendants employees feeling about this 5% pay raise? Does not seem like much compared to how much Southwest got and when the company keeps announcing record profits.,Delta,reddit,['Assurance']
4801,NÃO VÁ DE AVIANCA!,"Péssima, não recomendo a ninguém. Tudo bem se tratar de low cost, mas SEQUER AGUA? Não dispõem de serviço gratuito, TUDO PAGO, inclusive a água. Absurdo! Tudo bem na pior das hipóteses cobrar pela comida, cerveja, etc...mas cobrar pela água? Absurdo! Além disso, poltronas não reclinam o que, para uma viagem longa, torna se por demais desconfortável. Enfim. Péssima! Não indico!",Avianca,trip_advisor,['Responsiveness']
4802,The best of the domestic US airlines,Delta is even a step better with their international flights than domestic. Upgrading to Economy Plus made a big difference and was well worth the extra fee. Business and First Class can be a bit pricey on these long international flights.,Delta,trip_advisor,['Assurance']
4803,Another Excellent Experience!,"We flew United First from Chicago to Las Vegas. The flight was a little over three hours on a Boeing 737-900. The flight attendants, as always, were fantastic. They are always attentive and professional, not just on this flight, but every flight we have flown them. It does not matter if it is economy, or in this case first class. A dinner was served on this 7:50pm departure of arugula salad and grilled chicken or buffalo mac and cheese. The seating was very comfortable. United’s onboard product continues to be great. Thank you again for a great experience!",United,trip_advisor,"['Tangibles', 'Assurance']"
4804,Excellent Flight and Airline,My wife and I always travel from Colombia to USA by Avianca...this is excellent airline and excellent staff,Avianca,trip_advisor,['Assurance']
4805,Great economy airline,"We've flown Southwest for several years now and compared to the other major airlines, their service is definitely the best in my opinion. I normally don't write airline reviews due to my long legs not doing well in economy seating, but due to the excellent service including 4 free mixed drinks on this flight I had to give them a thumbs up!",SouthWest,trip_advisor,['Responsiveness']
4806,OLD FLIGHTS,Entertainment system had hardly new movie choice. Food quality was below average. Should add veg options in the meal Aircraft was very old and the ambience was decent. Gulf airlines have better aircraft than yours.,Emirates,trip_advisor,['Tangibles']
4807,Is Jetblue now the worst airline?,Serious question,JetBlue,reddit,['Responsiveness']
4808,Took double as long as it should for me to get home.,"I've already waiting 4 hours for my first flight home due to delays, then at my hub in Austin Texas I've waited 5 hours already and have 2 and a half hours longer due to delays. I strongly DO NOT recommend flying southwest. I was supposed to arrive home at 6.30pm and instead won't be home till around 2 am. I'll say it again, DO NOT fly southwest if you care about your own time. I will never fly southwest again. Terrible Terrible service, extremely disappointed, and extremely frustrating.",SouthWest,trip_advisor,['Responsiveness']
4809,Save your money. Fly Allegiant!!!,"We live about 40 minutes NW of Mitchell International in Milwaukee. Most people fly of of Mitchell to go direct to Vegas via SW or Frontier. It's an extra hour drive for me to get to Rockford, but well worth it. You'll save at least half that much time at the airport because there basically is no line for the Security Check. You'll save about 15 minutes of flight time; and you'll save maybe $100 each on the actual cost of the flight.The flight on Allegiant Air itself is every bit as good as the others. The only downside to the whole thing is that the drive back home is a little tougher with that extra hour...but then again, you save 20-30 minutes at the baggage claim - assuming you check a bag.",Allegiant,trip_advisor,['Responsiveness']
4810,Good flight!,"Good flight going and returning. Both flights included a stop at St. Louis, where I had a little less than an hour layover. It was perfect because I only had to walk about 4 gates down in the same concourse.",SouthWest,trip_advisor,['Responsiveness']
4811,"Never go jet blue, screw vocation, customer service 290mins waiting on call","NO pilot show, whole jet blue flight boarding zone is cloudy, there are people waiting from 3pm boarding to consistently change to the next day 2am. 2/3 flight cancelled, people fighting over there, police men is busy around but not really helpful, we have flight boarding from 6:00pm constantly delaying every 2 hours, until mid night 2 am, they announce cancellation. auto book tickets for the next day 3pm from NY Westchester airport, while my friends booked from JFK 2PM, and delay 4 hours again. we decided change to United, depart on time, arrived earlier than scheduled. Flight not able to cancel because customer service waiting line is 290mins, on phone all day, still not able go through, guess real waiting time is. Ended up to give us no show, no refund. no sleep over 48 hours. screw Jetblue. then I started check jetblue flight status, they do delay a loooooot, simply because no pilot, not because of weather, all other airline are able to fly on time, this is been told by airport represent. NO Jet blue ever never. worst flying experience ever.",JetBlue,trip_advisor,['Responsiveness']
4812,You get what you pay for,"I saw all the trash reviews first but booked anyway. No the plane did not have duct tape. No they were not militant with bags. The flight was cheap, and yes they tried to make up for that with extra charges. Bags were $50, checked or carry on. Drinks and snacks were charges, so we brought our own. No issue with that. Plane was relatively new. Attendants good. Boarding normal. Worst part was the flight days and times were limited. We adjusted our schedule for it. Also the tray tables are very small. My magazine was better in my lap. No big deal. The did a ""commercial""to get their credit card. Optional, no biggie. Also that encouraged us to put seat belts on seats when we left and remove trash. Saves time for next group traveling. Not sure why other airlines don't do that. We saved a few hundred, and had no less fun on our trip for a wedding.",Allegiant,trip_advisor,['Tangibles']
4813,Perfect trip!,"Love Emirates, been traveling with them since 12 years. They tend to always have very kind and professional staff. The only negative point is the food they serve. It has deteriorated dramatically and hardly edible. What a pity!",Emirates,trip_advisor,['Assurance']
4814,fight to montreal,"The check in process was seamless, all employees helpful and smiling.The food options were on point wifi was great.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
4815,Garbage Airline,"Frontier is a garbage airline. On every flight I have taken on Delta or United, I arrive ~1 hour before departure with Precheck and no issues. Frontier wouldn't even let us get our tickets. They disabled the app so that you could not pull up your tickets.",FrontierAirlines,trip_advisor,['Responsiveness']
4816,"Smooth, efficient travel even on the Sunday of Thanksgiving Weekend (maybe the busiest flying day of the year).","Smooth pair of flights (well, turbulance from Nature but not the Airline). Despite the very busy travel day, smooth checkin from the early morning station crew in Norfolk. Gate crews in Norfolk and Atlanta were good. Flight crews on both legs (ORF-ATL, and ATL-MCO) were good, friendly, professional. Nice experience.",Delta,trip_advisor,['Responsiveness']
4817,Disappointed,"We fly Southwest all the time. Flew round trip from ROC to San Diego. SW sent a link for a review after the first flight, business select. On our return we purchased earlybird checkin. When boarding, the gate agent was unable to scan my mobile boarding pass. He asked me to step aside and continued to board passengers behind me. Unacceptable as I paid extra to be ahead in line. If your equipment fails do everything possible to remedy the problem Instead of asking a frequent customer to step aside.",SouthWest,trip_advisor,['Responsiveness']
4818,Very nice experience travelling in business class,"Avianca's business class service is awesome! The food is cool and the wine, too. The entertainment on-board is also a plus!",Avianca,trip_advisor,['Responsiveness']
4819,"Delay delay, oh wait, yup. Delay","I am always less then impressed when it comes to United. Anytime i fly with them they have flight malfunctions and my boarding time perpetually moves back until its 3 hrs after my flight was supposed to board. In one instance of flying with them the time had been moved back but no one informed us that the gate had also changed, and we in turn almost missed that flight. I am not sure how they stay in such good business when there plane are in constant disarray and in need of constant repair.",United,trip_advisor,"['Reliability', 'Responsiveness']"
4820,Enganação,"Planejei uma viagem romântica durante meses e acabei comprando as passagens de classe executiva/business da Avianca. Minha vergonha e total decepção quando entrei na aeronave e descobri que a classe executiva deles consiste numa poltrona um pouco maior, nada nem parecido com uma classe executiva. O atendimento prioritário então… não existe. Uma lástima completa. Uma pena que não esteja classificado como econômica premium. Não caiam nessa cilada. Avianca executiva não vale a pena. Melhor viajar de econômica ou pagar um pouco mais para ter a experiência executiva em outra companhia aérea.",Avianca,trip_advisor,['Tangibles']
4821,Out of at least 10 airline: Jetblue is the WORST experience I have had overall.,"I have never written a bad review on any airline before, I have flown with at least 10 airlines internationally, and domestically. I have NEVER written a review, nor wanted to write a review for a company even if I did have a bad experience. That has changed drastically because of this airline. Any social media outlet I can find I will be posting this review to warn off anyone thinking about using them. My family and I had never flown with Jetblue before, but it was cheaper by a landsline so we decided to try it out. About a month later another family member was interested in going so we went ahead and booked her on the same flight since there were still availabilities. Fast forward a week before our departure, my aunt was horribly injured, and she's 84 years old. I call the airlines and the woman I spoke with was adamant that because it was a medical excuse we would receive a full refund as long as we turned in a doctor's note. Now, before I even start on how they treated the refund, I would like to talk on my personal interaction on the airline. This alone would have spurred me to write a review even without the second part of our dealings. So our first flight gets delayed one hour, then 45 minutes, then another 45, and we are counting the minutes to when we would land because our second flight to leave the country was 3 hours after our first flight SHOULD have landed. Now, I have traveled around the world numerous times, I lived abroad so I have dealt with my fair share of delays. BUT, and I emphasize the BUT, the airline ALWAYS contacted the next flights when dealing with delays in order to work with everyone's schedules. I have had many airlines delay the next flight for me enough that passengers wouldn't miss the flight going out. So coming off this rant, we miss the next flight. BY. FIVE. MINUTES. Do they call ahead and delay the next flight 30 minutes knowing there were connections? No. Now, that wouldn't even be a big deal normally because they get you on the next flight, but they only had ONE A DAY to Ecuador. So why did they not delay the flight knowing now they were going to have to put up multiple people in hotel rooms if they did not? Do not ask me, I sure do not know! We have to wait around an hour for a shuttle to take us to a hotel, then got next day to sit around in the airport for 9 hours. Pretty much missing a full day of work and a full day of vacation. They do not give a meal on an international flight, and you have to pay for any extras such as earphones, pillows, blankets, etc. which I have never seen before. Fast forward, fly back into the states and once again have to sit around and wait for 9 hours again! They must really love the number nine! When booking the next flight out (once they made us miss our second flight) the man behind the desk had the gall to ask me why we missed the flight because only if it was their fault would they put us in a hotel. ONLY IF IT WAS THEIR FAULT. Then he laughed and said ""how lucky we were"" because there were only 3 seats on the flight the next day (meaning if there weren't we would have been stranded another day? I definitely did not feel lucky!) So on top of that all they refuse to issue me a refund back on my card even though we have a doctor's note because we canceled the flight. It does not matter that it was medically necessary, we will only receive credit with a cancelation fee. NEVER. FLY. WITH. JETBLUE.",JetBlue,trip_advisor,['Responsiveness']
4822,UA188 Cancelled tonight and no option to book back in same class -_-,We booked UA188 ORD-EWR-JNB as a coach ticket. Paid $3-4K to upgrade to Polaris on EWR-JNB each roundtrip and the fare class is (D) for that segment. Well after waiting 3-4 hours in the airport the flight cancels cause of maintenance. Gate agent tells us we are only able to go coach tomorrow because it was an upgraded seat?! They cannot rebook us into Polaris. Kind of sucks since we have been looking forward to this trip for months. 1. Is this correct? Are we SOL here 2. Can we just cancel the entire thing and get a refund and try rebook on another airline tomorrow. 3. How on earth does UA not have any spare 787's sitting in NYC. Seems implausible to me. EDIT: There was also a FLIGHT to CPT tomorrow but she was saying we have to stay on the same city pairing.,UnitedAir,reddit,"['Responsiveness', 'Reliability']"
4823,"Great, affordable airline!","When flying out of Fort Walton, be sure to get there at least two hours early as security lines were long. Allegiant was awesome for our family of four to make a quick trip to Iowa for a family reunion. Great service. Pick what you want and pay for that, thus very affordable! Belleville is a great little airport and very easy to get in and out of. I highly recommend Allegiant!",Allegiant,trip_advisor,['Responsiveness']
4824,On Time,Attendants were very polite and helpful. Left & arrived on time. There were several people that needed wheelchairs. The concern and helpful attendants were sincerely helpful to everyone.,Allegiant,trip_advisor,['Responsiveness']
4825,UA 7290 on Saturday,"Folks, I'm taking this red eye to Seoul this Sat and wanted to know your experience on how full this flight is generally in Economy considering there's Asiana and Korean that fly earlier in the day on the same route? TIA",UnitedAir,reddit,['Responsiveness']
4826,It’s a pure bait and switch,"I booked the flight to Orlando on Spirit because it was the most effective time, leaving at 9.10 am. Understood that it was a bare bones experience. If you factor in the extra cost of things like beverages , Wi-Fi and the carry on, which are included in other carriers’ prices, it may actually cost more to use Spirit. Additionally, the seats and amenities on the others’ planes are far superior. Arrived at Newark to find that the flight was delayed an hour and a half, to 10.40 am, which was disturbing, but as I was at the airport, I was pretty much stuck. Within ten minutes of arriving at the gate, it was announced that the delay was extended to 11.40 am. That’s TWO-AND-A-HALF HOURS after the scheduled departure time. This is inexcusable. I would NEVER recommend this airline to anyone. They are rubbish, in my opinion.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
4827,Sardines,"I traveled for the first time across the ocean, with Air Canada. I literally felt like I was packed like a sardine. I had no room to use armrests as both sides of me used them. With the advent of electrical outlets, have minimal space at your feet. I was not able to get my carry on bag at my feet as space was to narrow. The table top and around the touch screen were filthy, I used my own antibacterial wipes to clean. The bag in the pocket in case you became sick had garbage in it. My large suitcase did not arrive, took 4 days to get it to where I was staying. Overall, was not a great experience. I would think twice before flying Air Canada again",AirCanada,trip_advisor,['Tangibles']
4828,Amazing,Zero complaints. Read the fine print and understand travel limitations. Absolutely satisfied and will always choose spirit to travel with my family,SpiritAir,trip_advisor,['NA']
4829,Stayed over there for 3-and-a-half hours to wait for the next non-stop flight.,"When I arrived inside the Salt Lake City International Airport, after I easily checked-in at the Southwest Airlines Ticket Counter, I ate lunch at McDonald's and then it took about three-and-a-half hours to wait for the next non-stop flight from Salt Lake City to San Diego. When they were waiitng, I first call the Hostelling International location at Gaslamp Quarter in Downtown San Diego, and then they've accepted the wait list for check-in for the next three nights over there, just in time to celebrate the Labor Day weekend.",SouthWest,trip_advisor,['NA']
4830,Love flying with Allegiant Air,"If you do everything on line you save a lot (select seat, pay for baggage) They are a lot lower than major airlines and in all the flights I've been on the plane was clean, the attendants were very friendly and enjoyed their job. The pilot was at the door to thank you for flying with them. I've used them several times in the last 3 years and love them!",Allegiant,trip_advisor,['Assurance']
4831,Delta Airlines were Perfect,Seats were ok. Staff was fantastic. should offer free headphones as part of the trip though. those with IPHONES that don't have an adapter can't use the tv's on board,Delta,trip_advisor,"['Tangibles', 'Assurance']"
4832,Air Canada: every flight always delayed,"They claimed that the reason was ""weather"" but both New York and Toronto were clear and dry. Air Canada books numerous flights New York to Toronto, and when they don't fill them all, they inconvenience passengers by combining 2 or 3 flights. Interestingly, they never ""cancelled"" any flights because then they may be responsible for getting passengers a meal... The affected flights simply disappeared from the board.",AirCanada,trip_advisor,['Reliability']
4833,Pleasantly Surprised,"The staff friendly an flight right on time. Plane clean an seats with enough leg room not crowded. Light snack an drinks offered, no box lunch. Always kept informed on time/weather/arrival an kept safe when experiencing turbulance. Was very happy with.",FrontierAirlines,trip_advisor,['Assurance']
4834,Worst experience ever!!!!!,We book our flight in December and paid in advance. When we got ready to leave Vegas we were flying back to Little Rock through Frontier. Worse experience ever. They try to make you think they have the cheapest rates but they don’t tell you about the hidden fees. When we got the checkin email we had to pay another $250 on top of what we had already paid for luggage I guess!? We had 1 bag each no carry ons. Then we get to the airport and my husbands bag weighed 45 lbs so we had to pay another $50 or he would have to remove items from his luggage. They only allow 40 lbs. The seats are uncomfortable. There is NO WI-FI. Take off and landing was rough. They were very late boarding. I will never fly Frontier again.,FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
4835,Pleasant flying experience ,"This was my first time flying Avianca. The flight was from El Salvador to JFK. I found the attendants to be very pleasant and courteous. The only negative was it was an older plane and there wasn't a tv by every seat. Otherwise ,zero complaints",Avianca,trip_advisor,['NA']
4836,Most inefficient,This airline is the most retarded and inefficient airline today. From their boarding process to the way they walk up and down aisles to take orders and then bring drinks back it is a circus that never gets started on time. Waited 25 minutes for our pilot that was late ‘supposedly ‘. Caught up in weather from California to Las Vegas. Total joke of an airline. Fly United whenever possible.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4837,The company is horrible now!,Flights are always late now. Employees seem to care less. Was my favorite airline for several years. They seem to have serious management problems these days.,JetBlue,trip_advisor,['Responsiveness']
4838,Faultless,"The last time i flew emirates it was in economy. For some time now, when flying long haul, I've chosen business class. This was the first opportunity I've had to sample Emirates business class, with Ek6 and Ek448. I will very happily fly with them again. From checkin, you're treated so well. their business lounge is amazing. At healthrow you board from the lounge, no going to the gate, you're already there. The inflight entertainment system is by far the best with the widest range of movies and tv available. The cabin crew were awesome, nothing was too much trouble. The bar on the A380 is a lovely place to relax and stretch your legs. I look forward to flying with them again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4839,Best airline service in America,"I fly many trips per year; Avianca has never dissapoint me. In todays fligth with my wife and our dog; we were travelling with 4 suitcases and everything worked from the reservation, the dog reservation, the web checkin, the very nice lady that made our check in at the airport, the stewards during the fligth were very professionals, food was very good, entertainment excellent the suitcases arrived perfectly. I have flown close to 1 million milles and in the past 10 yrs it has been the top experience from all airlines in America. Latam, American, United, Copa are only interested in volume, not the customer",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4840,Flight home,Must have been the oldest plane in the fleet. Felt like I was sitting on bleachers at a high school football game.,Delta,trip_advisor,['Tangibles']
4841,Be aware that you MAY NOT get what you pay for!,"We choose Allegiant for the low fares and were fine with paying for any extras we wanted needed. One of these ""needs"" was carry-on bags for two of us. The first thing is to be aware that you have to download your boarding pass or print it out prior to arriving at the airport. We were charged $5/boarding pass because we did not have ours when we went to check bag. The boarding process is set up so those that have purchased carry-on bags are put in the last Zone (Zone 6) to allow the others to efficiently get their seats without having to wait for people to put their paid bags in the overhead compartment. Makes sense. As we watched the other zones loading on the plane, we took our place in line. When we boarded, we quickly noticed that the overhead compartments were shut. This was not the case on the earlier flight, as there was plenty of space. I also noticed that there were not that many people loading in Zone 6 with us. 20 -25 or so, so I was surprised that the compartment could have been filled by the time we boarded. The attendant informed us that he would take our two bags and we could get them with our other checked bags when we arrived. Unfortunately, this was not the case. The bags that we had paid to be with us on the flight, were gate checked and not with our other bags. We had already proceeded to the baggage claim, so were unable to retrieve the bags, until the flight was completely empty, cleaned and serviced and then the agent at the gate could walk them down to the ticket desk. Leaving us to wait for over an hour. That is one of my issues. The main issue is the inability to accommodate bags that had been paid for in advance on the flight itself. If Allegiant is strict about having customers pay for any extras, they need to enforce this when boarding people. If I knew that this would not be enforced, I could have saved my money, and brought my carry-on with me and just stored it. The handling of this at the end of vacation and then taking well over an hour to be able to get out of the airport for waiting for bags that I ""had"" with me, quickly erased the relaxation we had received during our trip. Finally, the response we had received from the representative, providing excuses as to why there was not sufficient room for everyone's bags, was ridiculous. No concern, empathy or apology. This was our first experience with Allegiant. We'll see if it's our last. Just be aware you may not ""Get what you pay for"".",Allegiant,trip_advisor,['Responsiveness']
4842,I didn’t get a tracking notification ,"I checked my suitcase at a Premier Access Kiosk at El Paso International. I went through the usual steps like always a the machine said I can proceed to my gate, but I haven’t received a notification to track it. The lady nearest was busy helping a family so of course I left my bag in the scale and I think I heard the printer printing out the info but idk. Usually they give me that little receipt and ask to see my ID and I’m off but the lady never even looked my way. Maybe it’s my fault I’m just wondering rather or not anyone else have experienced something similar? Thanks in advance. I’m currently in Denver making a connection home to San Antonio Edit/Update: Bag found in El Paso. They said they can ship it to O’Hare since I have to be in Chicago tomorrow. United came through. I’m a happy tired man lol",UnitedAir,reddit,['Responsiveness']
4843,11 Hours of Torture,"This was the worst international flight I've ever taken. The seats were so cramped, my lungs could barely expand. It was impossible to sleep. There was clearly no consideration for the passengers in economy; we packed in like cattle. It's embarrassing to even call the meals ""food."" Breakfast had what seemed to be a pale, flabby human finger in it until I realized it was meant to be a ""sausage."" The chicken was so unappatizing I just covered it back up again instead of eating it. Thank God I brought snacks or I would've starved. We had one kindly flight attendant between both flights (there and back). I wish I remembered her name because I want to leave her out of this; she was lovely. But every other flight attendant was curt and indifferent. At one point, I asked for a coffee, and the man yelled at me, ""cream and sugar? I'm assuming black then! Use your words, man!"" before I had a chance to respond. At another point, stretching my legs, I passed a different flight attendant standing around in one of the empty spaces between classes and asked with a friendly smile, ""how are you?"" He just stared at me. I asked again and he answered ""fine,"" and looked away as if I were an annoyance. To sum up: -Not enough room even to breathe, and I'm 5'6"" and not overweight -Food was unidentifiable and disgusting -Flight attendants were annoyed and indifferent I will not fly United again if I can avoid it, and you oughtn't either.",United,trip_advisor,"['Tangibles', 'Assurance']"
4844,Worst Airline Ever,"I had a horrible experience. For my military people please do not use this airline. Never in my life did I have to pay for my families bags but long and behold I had to now $500. Also they turned people away including children while loading on the flight because their small bags were too big. Again, I have never seen that before. Also, they delayed the flight but told me I couldn’t check any more things in so I had to discard my daughters and my Christmas Gift. I understand the flight is cheap but please do not fall for it. They make up the difference in baggage.",FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
4845,The worst airline I’ve ever flown,"Flight was originally scheduled to depart at 8:30. Repeated delays pushed the departure to 1am.. ONE AM. With no apologies from staff, no accommodations, no compensation, nothing. Lost my rental car for the day, lost my hotel booking for the day. All they say is “we’re understaffed, call the 800 number. Guess what? The people answering those phones are understaffed too. I called and was quoted a wait time of 176 minutes.. ONE HUNDRED AND SEVENTY SIX MINUTES. Please go out of business already, the world needs less parasitic companies trying to suck the consumer dry and give nothing back. You lay off employees, but try to operate at the same volume you were at when you had the employees, but refuse to hire them back. Do yourself a favor and fly another airline, ANY other airline. Btw I’m still at the terminal.",JetBlue,trip_advisor,['Responsiveness']
4846,Baggage claim in Rockford is about as slow as Molasses in January,"The flight was very efficient, Seats are not comfortable, but I guess that's what you get for lower prices. People are always very nice and helpful. Too bad they can't at least provide coffee or water complimentary. Dont expect to do work on plane as there is no room for that kind of tom foolery.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
4847,Stuff Happens,"Scheduled 5:40 PM departure. Alerted by text at 9:00 AM of two hour delay. At the airport, the time of departure was pushed back and pushed back until 9:30 at which time we boarded and then sat at the gate for another half hour for ""paperwork."" I will say, on the plus side, a $15.00 dinner chit was issued and a few days later, an e-mail voucher for a future flight credit was received. Neither worse nor better than other airlines including legacy carriers.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
4848,Bitterly disappointed in whole experience,"On morning of 1st leg of flight to Dubai received a text at 6am informing me of flight delay causing my wife and I to miss onward connection to Tokyo with Emirates.on flight attendants were at best indifferent at worst lazy. Ordered champagne as it was my wife's birthday after nearly 2 hrs they tell me we can have half a bottle as they had run out! Not offered anything in between waiting. Must be Emirates policy not to offer unless you ask and then it was a problem as they ""forgot"" On arrival in Dubai absolute chaos as their computer system crashed and waited a further 2 hrs in a very large queue to be allocated a hotel. We missed our chauffeur pick up in Tokyo and had to arrange alternative transport. Missed 1 night in Tokyo with attendant costs associated with it. Emirates indifferent in their response. I had saved for 2 yrs to go to Rugby World Cup and as a special birthday treat for my wife. I had heard Emirates was a good airline not in my book. Would I fly with them again.. Highly unlikely based on this experience",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4849,"Nice - professional, polite","Nice flights, good pilot on takeoff and landing. Plane was clean and neat. All staff - from ticket counter, baggage drop-off, cabin crew - were professional and polite. This was flying done right. Economy pricing and really good service. Hope it lasts !",JetBlue,trip_advisor,['Assurance']
4850,I never experience a problem with Spirit Airlines,"Spirit Airlines is no different than any other. All airlines have issues. Its how we as guest choose to deal with those issues that impacts our personal experiences. I travel Spirit quite a bit as well as AA, SWA and Delta and I have no issues with any of them. Mainly because I understand that I am a guest in their home and I act accordingly as i expect guest to act when I invite them to my home. Please have issues because mostly they create them.",SpiritAir,trip_advisor,['Responsiveness']
4851,"De haber sido la mejor aerolínea de América Latina, ahora es la PEOR !!! Una low cost pero CARISIMA !!!","El viaje a Bogotá incomodísimo (mi estatura es de 1,88m) para estar sentado por mas de 6 horas en una butaca fija y sin reclinación. 10 días después segui viaje a Miami, idem; de Miami a Bogotá, ídem; de Bogotá a Lima, idem; de Lima a Bogotá, idem y finalmente de Lima a Buenos Aires tuve la suerte de embarcar en un 787 pero con asiento frente al baño (21 J/K) pero que no se pudo dormir por los portazos + el olor y cuando aterrizamos en Ezeiza, al sacar mi maletín del portaequipajes superior, descubrí que alguien me había robado mi nuevo Panama Hat que me costó mucho dinero. Con respecto al entretenimiento a bordo, en la mayoría de los vuelos no funcionaba (hubo disculpas de la tripulación); ídem con los cargadores para celulares - la mayoría bloqueados o que no funcionaban; la comida a bordo NO es comida y además es un robo: por dos capuchinos (???) + 2 bolsitas de maní cobraron 11 dólares que son un poco más de 50 mil pesos colombianos ... lo mismo en el aeropuerto El Dorado (café y maní) me costó menos de la mitad. También cobran por cobijas y almohadas. Solo falta que cobren por usar el baño. Este viaje lo hice con un canje de casi todas las millas que había acumulado (cuando Avianca ERA una aerolínea con la cuál volé por muchos años - pero ahora no es más que una lata de sardinas con alas) y con un pago adicional para los sectores Bogotá / Lima / Bogotá / Buenos Aires y además porque me habían rebajado de la máxima categoría (Diamond) a la mínima (Red Plus) porque - según ellos - NO había volado con ellos después de la pandemia ... y si ellos dicen ""después"" de la pandemia, entonces por qué es obligación de usar el ""bozal"" en todos los vuelos de esta catastrófica aerolínea ??? Y ahora una dedicatoria para su CEO que es Don Adrian Neuhauser: ""your airline sucks Mr Neuhauser !!!""",Avianca,trip_advisor,['Responsiveness']
4852,Flight was mostly okay.,"Weather delayed it a bit. Staff is nice enough, not the friendliest in the skies though. Snacks were delish, stroop waffles! Leg room was decent, again not great. We got tvs on the short part of the flight and nothing on the long part, was strange. And there are bag fees. :-(",United,trip_advisor,"['Tangibles', 'Responsiveness']"
4853,Good way to travel,Excellent leg room and attentive service round trip. Provided great movies and snacks during the entire flight. Prices were competitive with other airlines.,United,trip_advisor,['Responsiveness']
4854,Non stop to Aruba,Nice that the flight was non stop. Unfortunately we took off 90 min late. Still worth going nonstop.,SouthWest,trip_advisor,['Reliability']
4855,Delta is very consistent,I would say Delta has been a great fit for our family when traveling. Attentive staff on ground and in air. Very willing to go out of their way to answer questions and keep ya in the loop on our flights.,Delta,trip_advisor,['Assurance']
4856,As safe as it can be during covid times,"Empty middle seats make less crowded gates & less crowded planes. All the staff wore masks and appropriate masking was enforced. Flew home on American Airlines due to hurricane & no masking enforcement, crowded flights, hugely crowded gates, and employees not appropriately covering noses with masks. What a contrast to southwest! Will only fly with a responsible company like southwest in the future.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
4857,I travel quite often.,"Just recently I flew to Orlando for business and my husband met me by flying on JetBlue airlines. This is his review on airline and flight! He is not a travel by air person, he prefers to drive! But this experience has changed his mind. He enjoyed the comfort level, entertainment and service 100%! Oh and I forgot to mention he drove 4 hrs from where we live just to fly out of Austin because of the deals on the flight.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
4858,Awful services,I flew to see my father not doing well. Booked my ticket home the day before I had to work. First thing my flight got cancelled in Moncton. They booked me again for Tuesday. After explaining I can't wait till Tuesday to get home they cabbed me to Halifax to get to Toronto. My plane out of Toronto left in time but then I hot to Vancouver facing another cancelled flight and an email stating my baggage was not on the same flight as me and wouldn't be arriving till the next day 1 hour away from where I live. There are no disasters and no weather issues. They just aren't making ends meet. They have offered me nothing for compensation for bag or flights and I will most likley end up missing work tomorrow. Use any other airline.,AirCanada,trip_advisor,['Reliability']
4859,Perfect Experince,"It was the best flight ever: good food, kind cabin crew and cool entertainment contents, relaxed flight and no turbolances. definitely flying Delta again.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
4860,Purchasing flight at airport.,URL: URL Thumbnail: URL Images: 	 URL,Spirit,reddit,['Tangibles']
4861,Absolutely incompetent.,"10 hour delay, no explanation, no help, and a $4 meal voucher when everything costs at least $15, useless.",Avianca,trip_advisor,['Responsiveness']
4862,The only way to fly,Always a good experience from Jet Blue. Attendants are spot on with service. Aircraft is always clean.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
4863,Was Nervous but Got the Job Done,"I fly a lot and have limited - and not favorable - experience with budget carriers. The problem was that there is no easy or inexpensive way to get from RDU to NOLA without flying Allegiant. Be prepared for all the pricing shenanigans of low cost carriers. The inside of the plane was clean and the extra leg-room seats were spacious. The interior design is more akin to a city bus than a typical passenger plane. The ticketing, gate agents, flight attendants, and flight crew were all pleasant and professional with some jokes thrown in to see if you are paying attention. You pay for every drink or snack on board. All, in all, this was a good experience and we will do this flight again. After all, how often do you get off a flight and the crew calls, “Have fun!!!”",Allegiant,trip_advisor,['Responsiveness']
4864,fantastic,Flight was fantastic. everyone super friendly and nice. food and staff great. and even platy of leg room. i will always book with emirates in future. due to good servers and prices ( i had connecting flight with Fly dubai i found that was to long and not worth money for 6 hour flight to Kyiv and nothing to really do ales wanted to pay money for all ) but that was because booked with Expedia,Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Tangibles']"
4865,S Twinney,Allegiant Airlines should be extremely disgusted at themselves. We purchased a return drip ticket from Houston to Savannah. The customer service provided on the outward bound flight can only be described as being very unfriendly. The homeward flight was scheduled for this morning without really no warning the airline decided to cancel the flight. They neither transferred passengers to another airline nor apologized for their extremely unprofessional service. They did allow passengers to travel on their next plane. The only trouble like others I have work tomorrow their next flight is not until Thursday. So I would be missing 4 days of work. Neither did the company offer fair compensation. They offered $100 If I could of given the company -10 I would of because of their cruel treatment of passengers,Allegiant,trip_advisor,['Responsiveness']
4866,Blue is a waste of time,The flight was initialed delayed at 10:00 Am and as other flights were canceled around us they continue pushed this flight back until finally canceling at 7:00 pm I wasting a whole day in the airport and because they have no other flights unhooked ruined my entire vacation I had taken time off for so kind of blue to give me 12 dollars for dinner though that’s 1.50 an hour for keeping me hostage waiting for a cancellation,JetBlue,trip_advisor,['Responsiveness']
4867,Avoid at all costs,"It is with extreme disappointment that I write this review of my recent experience with this airline. The fees charged for baggage, including $198 for check-in luggage and $99 for carry-on, were excessively high and unreasonable. The loss of my boarding pass was particularly concerning, as it was later found to have been misfiled under the staff's disorganized desk. The staff's behavior was unprofessional and their demeanor was rude, contributing to an overall unsatisfactory experience. I strongly discourage others from using this airline!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4868,Vacation trip,Excellent sevices and comfy seats. Departure was on schedule and they even offered free check in bags.,JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
4869,Indifferent to physical limitations,I broke my foot while on a business conference and traveled back with my son for support. We were met with total indifference from everybody at this airline. Once the wheelchair service dropped me at the door of the airplane nobody could care less. Very uncomfortable flight for somebody with limitations. I did the previos segment with Delta and their behavior was friendly and caring. Besides United now behaves as a cheap airline while charging for everything so it ends up being more expensive,United,trip_advisor,"['Responsiveness', 'Assurance']"
4870,Terrible customer experience,"After spending an hour and a half calling various numbers and getting the ticket WITH the seat number, my wife got to the airport in Dubai, Terminal 3 where she was handed the sanitizer kit at the first checkpoint where she was in the lists, then at the registration she was asked to spend AED12k to buy a ticket to business class. She asked about the ticket that they have already sent to her and the answer was: you have the ticket but since the payment confirmation didn’t come through and you haven’t paid it might be taken by someone else... (there was no confirmation hence all the calls, but then they sent the ticket for which we hoped to pay at the registration).",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4871,Flying to the Middle East,"This was a business trip, so I always pack an extra change of business clothes in my carry-on I can use if for some reason my bag doesn't make it. This happens sometimes when there is a change of airlines so always important to have the next airline check that your bag made it on board. My upgrades to Premium Economy made the trip really comfortable with a little extra service that makes any flight nicer. I always leave extra time between flights because I have access to the airline clubs and the 3 or 4 hour layover takes the edge off of having to make your connection if your flight leaves a little late. The Star Alliance has great clubs in several airports with the exception of Newark, always packed and food never changes with some things out of order, avoid it. However, Frankfurt's Lufthanza Club is among some of the best with a great variety of food and ample sitting area with lots of choices depending on recharging needs, just to eat or just to hang out comfortably. Warning: Jeddah is among the worst airports in the world so make sure you have a pick-up already arranged. If you fly out of Jeddah, the club is nice with good food and snacks. The new airport is only doing domestic. Hopefully soon they will add the foreign flights. Wish you safe travels wherever you go!",United,trip_advisor,"['Tangibles', 'Responsiveness']"
4872,The United MileagePlus program is a SCAM.,I was Cheated out of $850 as excess luggage charges as they made me Premium member while going to India but while travelling back on the same itinerary I was asked to pay for all my luggage which would have been OK if i had the same status as i traveled to India. Big cheater and biggest SCAM iI have ever seen by them.,United,trip_advisor,"['Reliability', 'Assurance']"
4873,"Terrible airline, will never fly them again","I paid for flight flexibility. Then I come to find out if you change your flight, all the things you already paid for - your bag, your carrier, you seat assignment, your priority boarding is all lost and you have to be hundreds of dollars again. So their flight flexibility is about as big of a lie as you can get. Stay away from this airline.",FrontierAirlines,trip_advisor,['Responsiveness']
4874,No frills air fair!,Every time i fly back home ( Central Pa. ) i fly Allegiant air. I pick my seat with lots of legroom.Never any issues. Ever. I know some people have had problems but i haven't. I will continue to fly Alleigant!!!,Allegiant,trip_advisor,['Tangibles']
4875,Horrible,So this is my family and I first and last time flying spirit. Leaving SAT airport to BWI we were delayed over 3hrs due to “weather” but other flights were fine. Then after staying in Maryland for 6days leaving BWI and going back to SAT we are delayed again over 3hrs so flight was suppose to take off at 9pm it’s pushed to 1:13am. We choose them due to nonstop and picking seats since we have a 8yr old. Should of just spent the little extra for southwest and paid extra to board first to grab seats. Asked around and this is the normal of spirits flights. Should of done my research better. And spirit doesn’t off anything for flights being so delayed they don’t care at all. DO NOT FLY SPIRIT!,SpiritAir,trip_advisor,['Responsiveness']
4876,Beware of flights operated by other airline under the name of United,"I got a flight with united thinking I would a decent service with a big and known airline. Much to my surprise, the flight was operated by Silver Airways under the disguise of United. Both trips were delayed by hours with no notification or alert, even when the time of the flight was due, no one for their team would tell you anything about the delay nor what to expect, etc. It happened both times!!",United,trip_advisor,['Responsiveness']
4877,Delayed flight,Our flight was delayed for almost 3 hours. There was no clear explanation on the reason for the delay. They didn’t give us any compensation; not even bottled water. Will not use this airline again.,AirCanada,trip_advisor,['Responsiveness']
4878,Greatttt Valeria ticket agent.,"Valeria was the wonderful ticket agent that assisted me with everything She went above and beyond to help me and my,daughter, all with a great smile on her face. Thanks Valeria for all you did for us.❤️",Delta,trip_advisor,"['Assurance', 'Empathy']"
4879,Good value for the price.,"My wife and I purchased tickets to go LA for a weekend getaway and decided to try the economy tickets; since pricing was so much cheaper than other classes of tickets. I would recommend this option to anyone looking to save a couple dollars on transportation. However, there are a few contingencies that may make these tickets less desirable for some travelers. 1. You cannot select your seat, so sit anywhere they have open, 2. Cannot being a carry-on bag with you, and 3. Probably the most confusing is that you cannot upgrade seats at the time of the flight. For this you would have to pay $60 or so for the seat ahead of time to be “allowed” to upgrade if seats are open at the time of the flight. While I understood ahead of time that I could not upgrade the tickets to other seats, I still find it to be rather odd that if I am willing to give you more money to upgrade at the time of the flight, that I am told I am unable too.",United,trip_advisor,['Tangibles']
4880,Inaccessible Reservations From Air Canada And Exhausting Return To Halifax.,"We had a death in our Montreal Family and I had to get from Halifax to Montreal as soon as possible.I tried to access Air Canada but all I got was an apologetic recording announcement.We decided to go to Montreal by train from Halifax,a very tiring 21-hour journey. After the funeral,5 of our Family wanted to return to Halifax as soon as possible.Three of my close computer literate family spent 4 hours trying to obtain airline tickets.When,we finally got to Trudeau Airport one of us used a wheelchair for the long walk to the departure gate One hour prior to departure,the gate number was changed and required another long walk and wheelchair to the new gate number. The 70 minute flight to Halifax was uneventful except for much turbulence 10 minutes before landing.The pilot was very skillful. We then went by my son's car on a 25 mile trip on a highway without lights to Halifax. There was a death in our Montreal Family and I had to get there from Halifax as soon as possible.I tried accessing Air Canada by phone but only got recorded apologies.We reserved 3 train tickets by phone and took the Via Rail 21 hour journey to Montreal.The seats were uncomfortable,could not recline.The takeout offered good sandwiches and coffee.The toilets were lean.We arrived at the Via Rail station in downtown Montreal.After the funeral,our computer literate family spent 4 hours to get return Air Canada tickets.Finally,we went to Trudeau Airport,through security and to the departure gate.One of us required a wheel chair.The gate was changed one hour before departure and then another long walk.The flight to Halifax was uneventful except for much turbulence 10 minutes before landing. The Pilot was very skillful.My son took us by car on a 25 mile trip on a highway without lights into Halifax.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4881,Had a good flight,No hassle direct flight from FLL to BOS. Arrived on time. Good entertainment during the flight . Had free drink and snacks.,JetBlue,trip_advisor,['Responsiveness']
4882,Delayed due to weather but the GA and FA's made it a great flight,"Our flight arrived a bit late and people got off and then thunder and lightening delayed our boarding for over an hour. The gate agent, Fabio was great and used some humor to keep our spirits up. When we finally took off our first class cabin crew was great. The lunch was so so, Asian chicken salad. Flight was smooth and they got us there as fast as they could. This was an older plane but in fairly good shape and clean.",United,trip_advisor,['NA']
4883,Ungepflegtes Flugzeug & quasi kein Service,"Bin im Dez Muc-Bog und am 15.1.20 Bog-Muc geflogen. 2x katastrophal! Zunächst das Positive: -lebend angekommen -hin +45min, zurück - 45min Nun zum Negativen: -das Personal ließ sich 2x blicken in 12h -Lachen/Lächeln verboten -beim Entertainment-Sytem hört man die beiden anderen Sitze der Reihe mit (hatte Behemian Rhapsody angeschaut mit u.a. ""Welcome to the jungle"" im Hintergrund, nach dem Hinweis kam vom Personal: ""schon wieder""-das war es dann aber - essen im Quervergleich geradezu ungenießbar -uf dem Hinflug flog mein Sitz auseinder - auf dem Rückflug tropfte es von der Decke",Avianca,trip_advisor,['Tangibles']
4884,NOT LESS EXPENSIVE,"Cancelled my flight! Then told me I did it, kept the money, and asked for $500 to buy the same tickets again. Spend 4 hours on phone and chat, and nobody will take responsibility, or offer real help. So now, I am stranded in Puerto Rico, and have had to buy another day of hotel and car rental, as well as last minute tickets (with delta). $1000 later, those $85 initial tickets we're obviously too good to be true.",SpiritAir,trip_advisor,['Responsiveness']
4885,Gate agent and ground crew saved the day,"We arrived nearly 2 hours early for our flight to be met with ticketing lines of more than 50 people. We proceeded to wait in line for the next 30 minutes to get our bags checked in and then we had to wait another 30+ minutes for security! If it had not been for the great gate agent and ground crew we would have been separated. Issues with the ticketing agent and TSA were the only real down sides, in my opinion just need more people and area. Will likely consider flying Allegiant again if the schedule and price is right.",Allegiant,trip_advisor,['Responsiveness']
4886,Food on Planes.....,I know that airlines are seldom passing out free meals anymore so I was not surprised to know that there were items to purchase. To my surprise the menu was full of delicious items and my snack tray was as good as Starbucks! Had I been hungrier I could have gotten what looked like a gourmet meal!,AirCanada,trip_advisor,['Tangibles']
4887,Terrible,I will never fly #unitedairlines. We were supposed to leave for Denver today and they canceled our flight when we got to the airport. They said the next flight wouldn’t be until tomorrow morning at 6:15am. Well that wasn’t going to work for us because we were going for my husband’s work. They put us on standby for a flight to Newark which would then take us on to Denver. We were told they would call our names when they were ready for standby. Nope- we waited patiently for our names to be called and they gave seats away to people who bombarded them…even though we were the first 2 on the list. Will never fly with them,United,trip_advisor,"['Responsiveness', 'Assurance']"
4888,Great Staff!,"Staff was super helpful and patient! Lady at the counter in Vegas helped me change my seats so that I could sit next to my son. Flight attendant was the best I ever had. When my son's ears hurt due to the pressure change, she got him a water and gum. Then he got a bloody nose and she made sure we had everything we needed to help him. Wish the flight was a little cheaper but overall, I am grateful I flew with them.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
4889,Air Canada Domestic Flights,"I have travelled with air Canada multiple times mainly because their cheap and there aren't many flight options. Every single time I check through security, with out a doubt they are the only company that pulls me over for random selection. I also am very disappointed that both my flights to and from kamloops to Vancouver are constantly being delayed. I will recieve emails moments before the time I should be boarding, delaying my flight. My inital flight from kamloops to Vancouver I had 5 delays and I am currently waiting to go from Vancouver to Kamloops and have had 2 delays so far. This is very infuriating when this is a normal occurrence for Air Canada domestic flights.",AirCanada,trip_advisor,['Reliability']
4890,Great Experience,"The lounge in Toronto is very nice and they offer a 3 course meal paired with wines complimentary that is wonderful. Then, when you get on your flight, they offer an express meal that is lighter than normal.",AirCanada,trip_advisor,['Tangibles']
4891,Great Flight Experience,Fast outside checking in Tampa. Pre check TSA was very quick. Boarding was organized and there was plenty of room for over head carry ons. There cookies for snacks are very good and they a generous with them. Love to fly Delta.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
4892,Bad service,"We flew with Avianca from Los Angeles to Bogota and back. On the 7.5h flight there was only a small cheap sandwich for food. For drinks there is only water, coffee or tee, nothing else. For vegetarians there was no food at all, except for a few dry crackers!! On one flight the entertainment system was not working. By far this was the worst service I had experienced on a flight ever.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4893,mr,frontier airline is a rip Off they charge you $89.00 per bag which is not a carry on bag because I don't fit in the so call personal bag are the people the front desk are very much hostile thay don't care if u bag can fit or not the just tell you u have to pay $89.00 per bag bad customer service they only Interested in your money especially the Spanish customer representative,FrontierAirlines,trip_advisor,['Responsiveness']
4894,No problem going HORRIBLE coming back,We flew out of Columbus to Florida with no problems. On our return flight it was another story. We were stuck at the airport for 8 hours with with one explanation as to why the flight was delayed over and over again. We only saw 2 employees the whole time neither of which knew anything. We were only given water or pop at the airport l; however other flights had been given pizza...to make it up the flight crew gave is free junk food on the plane. We spent way more $ on airport junk food than we ever planned and once on the ground we had another day of parking to pay. We received emailed vouchers from the company which are worthless because we will never fly them again. Save yourself a major headache and time...spend a little more and fly a reputable airline.,Allegiant,trip_advisor,['Responsiveness']
4895,"horrible planes, service and fees","Service is really bad. They also charge for everything. I had a personal item that was a bit over the weight and had to pay $89. When I explained it was just my food she said throw it away. Seats were very crammed together. Now I see why they say ""Fly spirit and you better pray""",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4896,Spirit Airlines,My bag was broken and open turned upside when I got it back with all my personal items like panties/swimsuits missing.. I am extremely disappointed and won’t fly with them ever again..,SpiritAir,trip_advisor,['Responsiveness']
4897,Buena opción,Es una línea aérea eficiente Recomendable para viajes que sean de más de 3 o 4 horas. Buen trato en la nave.,Avianca,trip_advisor,['NA']
4898,Delta is drunk with power,"Where to begin? Traveling from Indy to punta Cana with my husband and kids. One being a toddler. Arrived in plenty of time but they asked us to step aside and fill out a customs form for punta Cana.. we had no idea it needed filled out and we were not told when we tried to do early check in the day before. It took us about 20 minutes to fill out the form for all passengers and when we returned to the desk to finish check in.. they had given our four first class tickets away to somebody on standby. 30 minutes before our flight!!! What?? They knew we were there! We had already talked to them!! There way to resolve it? Fly ti Santiago and drive four hours to punta Cana or split up our family and two go to Boston and the other two go to Atlanta and hope to get a flight by way of standby: not happening. So we all flew to Atlanta. When we got there they gate attendant laughed at us. Said there was NO way were were getting on the plane as it was already overbooked! What a joke. So we had to catch a flight late the next day. Missed out on 2 days of our vacation. Money gone. Memories gone. They didn’t care. THEN, on our way back.. we flew in to JFK airport. Had two hours to make our connecting flight to Indy. Plenty of time we thought.. since delta booked the flights. Nope. Had to get thru customs, find our checked bag (they told us carousel 2 only to come on the intercom 20 minutes later and say oops.. carousel 4 actually), then go thru security again! We even did the clear check to speed up the process. My husband took off running to get to gate B 47. I ran behind carrying a toddler and running with my 12 year old and pulling our luggage. We ran the length of 47 gates!!! That’s a long way to run!! He made it there first to tell them we were coming.. 13 minutes before departure. And they told him no, not getting on the plane. I arrived a few minutes behind him with a crying toddler. I begged him to let us on. Nope. Not budging. Go to the help desk and the workers, instead of helping customers, were laughing and flirting with each other. My husband actually asked them if they were there to help or on a date because of their lack of professionalism! Of course it did no good. Called delta, on hold for hours. Got no help from chat room. Took no responsibility. This was on a Friday and the next flight was Sunday evening. Only seats they had were 4 first class tickets and wanted us to pay a $500 per person difference!! Are you kidding me?!!? This is the only industry that can blatantly treat its customers like garbage and simply not care. We are out a ton of money and time. Delta, you are a sorry excuse for an airline and I will be telling every person I can about your piss poor customer service. Shame on you.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
4899,Good Customer Service,"Our flight was cancelled due to covid-19. I wanted to speak to customer service about the cancellation. I did have to wait 50 minutes until I was able to get ahold of a customer service representative, but that can be expected during this time. Once I did get on the phone with someone, he was able to answer all of my questions and get my issue resolved. I was impressed with the professionalism and desire to put the customer first.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
4900,Never again.,"The plane was a small one to the one I came over on. I'm not a good traveller and after reviewing the movies decided to try and sleep. The woman behind me insisted on putting her knees into the back of my seat, doesn't help when you already have a bad back. When woken for the light refreshment, I was absolutely appalled at what they called food! I had arranged for a gluten-free meal...ha! It was hard to read what the roll consisted off and asked the attendant if he could tell me if there was egg on it. He couldn't read it either! Well after banging it on the tray in front of me I decided I couldn't eat a partly frozen roll. Well as far as the orange juice, it was completely frozen, so I gave up on that. The seat belt sign was on but I had to go to the restroom. On reach the back of the plane the attendant was seated and playing with her phone, she said, ""the rubbish is there"", I told her I wanted to get if filled with water, she pointed at the water bottle at the back of the drink tray. I put my bottle on the tray, used the restroom and came out to find her still sitting, but had not filled my bottle. I grabbed the water to fill my bottle and all she could say ""don't let it touch your bottle other people have to drink out of it, I replied with I know and did my best not to touch it. If she was so concerned, why not do it herself! Not a pleasant experience and never again!!!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4901,I booked an AVIS car via Emirates and now probably a lowsuit starts,"After a year, it probably amounts to a lawsuit. CarTrawler, as a subcontractor of Emirates, received the agreed invoice amount from me, but passed on too little to AVIS. AVIS will now sue me for this amount because CarTrawler and AVIS are unable to clarify the settlement among themselves.",Emirates,trip_advisor,['Reliability']
4902,Love Southwest for the flexibility and terrific customer service!,Traveled with my daughter and husband to LA for a wedding and site seeing. Our trip kicked off with attentive and kind flight attendants as we began our vacation on the plane! Southwest is always our first choice - no extra costs for seat assignments or your first two bags or a change of plans and great customer service! We just LOVE Southwest!!!,SouthWest,trip_advisor,"['Assurance', 'Empathy']"
4903,Great experience,"The food was delicious,, menu options covers all styles,,, flight attendance were welcoming and helpful,,, 14 hours flight but was comfy",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
4904,Awful. Rude. Useless. Will warn others to not travel Air Canada.,Our initial flight was delayed 90 minutes with no explanation and another 15 minute delay when we landed. No one would give us accurate updates. Only Dismissive and contradictory responses from Air Canada staff. Which leaves me and My family stuck in Montreal on her birthday with no commitment from the airline that they can get us any closer than Geneva within the next 24 hours. The agent actually told me that we could fly to Geneva and take a train to Paris. Not helpful. I warn everyone against flying with this airline.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4905,Good flight for someone looking into a non-stop to Tampa,"This is a very convenient flight for a non stop trip to destination. This is an overnight one which will arrive early morning to destination if your departure was from West Cost (PST), that's save you the cost of one night hotel :-)",United,trip_advisor,['NA']
4906,business Adventure,"the flight was excellent on time, the food was excellent, the service I received it was very helpfull. But the price is 100% more expensif than the economy class.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
4907,Couldn't Sit With My Family,"There was no option to select seats when I booked online. When I went to the ticketing counter they told me the only way I could sit with my family was to pay extra. They were uncaring and unaccommodating. Halfway through the flight they woke up everybody with a ""special announcement"" that was actually them trying to sell their credit card for five minutes.",JetBlue,trip_advisor,['Responsiveness']
4908,Customer service,"My bags were damaged, ok it happens. Spirits lack of customer service to address the issue was horrible. First no one at the baggage area to help. Customer service phone line waited over an hour to have a rep laugh at the problem and then say we called the wrong number. Next we called the new number and waited only to get a message to chat or call again as the messages were full. Tried the chat and git useless auto messages, never got to chat with a live rep despite hours of waiting. Do not use this airline, they do not care one bit about the customers and if you have a problem forget about getting any help at all from them. The corporate management should be fired!",SpiritAir,trip_advisor,['Responsiveness']
4909,Very Good Flight,"After the BA debacle and strike, I rebooked Emirates. The flight was excellent in their A380, with good legroom, excellent ICE and food. Will use again.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
4910,Bad business class,"Worst business class I ever experienced. The seat inclination is the same as the coach, but wider and more comfortable. For such a long trip, it was very inconvenient! The food was execrable, especially that ""cheese"" sandwich, made of something that may be similar to some manufactured fake cheese. Avianca should not be allowed to continue to operate a Business Class in this fashion.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4911,Southwest is the best!!!!,"Can’t say enough about Southwest Airlines. I’ve always received excellent service and especially love NO CHARGE for luggage! Everything from the ease of pre-check-in 24 hours before my flight to assistance, if needed, at baggage check-in, to customer service via the flight attendants, etc is great! Will always try to fly Southwest if my destination allows for it!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
4912,Upgrade from premium economy to business using points?,"I'm planning to fly my family of four out to India this summer. LAX-AMD, DEL-LAX is the plan. I've resolved to book Emirates' premium economy product throughout. However, I'm sitting on about 700k of Chase points and am considering attempting to upgrade my family on at least one leg of the flight to business. Has anyone booked premium economy on Emirates and upgraded to business using points? How soon after booking were you able to see upgrade options? What was the availability like? Thank you in advance.",Emirates,reddit,['NA']
4913,Islip NY to Charlotte NC,"Easy flight ...yes must make a connection in BWI . One hour in air ,one hour in airport and one hour in flight. Quick 3.5 - 4 hrs better than 16 hour car ride",SouthWest,trip_advisor,['NA']
4914,Flight with some problems,"Upon the check in luggage the United airline employee gave us a wrong & distracted information what to do with luggage upon arrival which gave me a real headache & a lot of worries. Thankful to employees in Brussels the problem was rectified. Also I paid for certain seats & at the gate seats were change to the other seats without any reason despite the fact I paid for the seats. The airline refused to refund the payment. Othe then that was no problem , flight was on time & service was O.K.",United,trip_advisor,['Responsiveness']
4915,"Mala experiencia en general, no los recomiendo","He viajado varias veces con ellos y hoy por algún motivo me cobraron un pago adicional por viajar con un peluche (tamaño menor al de una almohada). Siempre viajo con el peluche y con la misma tarifa, además la primera vez que viajé con ellos pregunté si estaba bien viajar con el peluche y me dijeron que sí (esto hace un año aproximadamente). Los asientos son incómodos, los empleados te dan todos información distinta y te cobran lo que quieren. En otras ocasiones han hecho que mis compañeros compren boletos de salida del país, cosa que no especifican en ningún sitio sino A VECES cuando estás realizando el check in. Una inconsistencia terrible y no les importa lo que les digas. Más nunca viajo con ellos",Avianca,trip_advisor,['Responsiveness']
4916,Definitely No Frills,This is the only non stop service from Lexington to Orlando.Everything is extra. Bags are extra and limited to 40 pounds. Carry on bags stored overhead is extra. Seats are one price but extra if you want to pick out your own seat. I wish there was another choice for this area. SFB is under construction at the terminal and can be confusing.,Allegiant,trip_advisor,['Responsiveness']
4917,No united airline for me again,Awful treatment at the gate entering the cabin. The women checking the ticket was so aggressive and rude for no reason.,United,trip_advisor,['Assurance']
4918,Great service,We have flown Allegiant 3 times now and most recently for a quick trip to Universal Studios. Awesome savings and prices through Allegiant. The military benefits are top notch. We have gone to Punta Gorda too. The staff is personable and professional. You know you are in good hands.,Allegiant,trip_advisor,"['Assurance', 'Empathy']"
4919,Worst airline ever,Unless you want to be charged for breathing don’t fly on this terrible airline they will find a way to charge u for even waiting in the terminal.,SpiritAir,trip_advisor,['NA']
4920,Avianca,"Compramos o voo com 6 meses de antecedência e houve três mudanças....Uma não foi boa. A viagem foi tranquila, com bom serviço de voo. Um voo de 6 horas com comida muito fraca, apenas um pão com bebida. Deviam oferecer mais água durante o voo.",Avianca,trip_advisor,['Tangibles']
4921,Excellent service and good price,I traveled with Avianca few months ago. My trip was from Medellin to Los Angeles. It was on time as usual. also the service on the flight was good. the staff always friendly and professional. Thanks Avianca,Avianca,trip_advisor,"['Reliability', 'Assurance']"
4922,JetBlue flight to Aruba,"JetBlue is my airline of choice. They board quickly and usually on time. The entertainment system makes the time pass quickly, love being able to watch movies and television on demand. The plane was clean and crew is taking the health crisis seriously and cleaning the plane often",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Tangibles']"
4923,Quick flight,"This flight was take precovid but it was short, on time and easy. It's a short flight to Raleigh but the flight had no issues. Taken this route to Raleigh often and usually have no issues with delta.",Delta,trip_advisor,['Reliability']
4924,Great trip to New York,"We were ultimately flying to South Africa and live in the east Bay Area. This flight worked out great. It leaves Oakland at midnight and gets to JFK at 8:30am. Our next flight wasn’t until the next day, we reserved a room at the Fairfield Inn Marriot which is a 10 minute Uber ride away, we prearranged to stay that day and overnight. The only thing I might have done differently was pay extra to board early as the flight was full, we had expensive camera gear and there was a possibility they would run out of overhead storage. Fortunately that didn’t happen. Once priority people board, they let on the folks who have window, then center , then aisle seats. Odd but works.",JetBlue,trip_advisor,['NA']
4925,Two hour delay do to not enough fuel to make the trip,"We were stuck on the plane for two hours because the plane did not have enough fuel to make the trip. then, the crew could not get the vendor to bring more because they were in their lunch break or changing shifts (we were told ) Not a good experience. Sorry to say. After we finally took off the flight was completed without further incident.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
4926,Good Round Trip,"On November 15, I flew on United Airline (UA 6043) from IAH to YYZ; the flight was delayed for two hours due to ""mechanical problems."" Once in the air the flight was smooth and we made up some of the lost time. Service in the First Class cabin was minimal. On November 19, I returned to IAH on United Airlines (UA 6066). The flight departed and arrived on time. There was relatively no service in the First Class cabin.",United,trip_advisor,['Reliability']
4927,"Airline is good, refund service for most expensive fare is a SCAM","High Level: Stay Away! Paid over $5000 Canadian for two business flights on their fully refundable fare (XXL). It turns out that due to life issues, I cannot travel and so it started the epic scam that Avianca has. When calling their contact centre, they asked me to submit the request online, which I tried twice, the first time the refund was denied, the second time, never heard anything. As such, I started calling their contact centre, on the 6 separate times I called, they would take my information, they would validate that the ticket fare (XXL) is fully refundable before the flight leaves... they would proceed to put me on hold every time and was told ""please wait 4 minutes"" then the call would disconnect. I am now about to pursue this through my credit card company, and most likely will file a legal claim against these shady business practices. It is sad, because my company spends thousands of dollars in Avianca flights each year, I am moving it all to American Airlines instead... Extremely dissatisfied and disappointed. STAY AWAY",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
4928,Return from Italy,"On 18 Mar 2020, as infection and fatality rates from corona virus in Italy doubled and the US Government announced impending Level 4 travel restrictions, we contacted Delta Airlines about moving our return flight from Rome to the US from late May to the earliest available flight. They rebooked us on direct flights from FCO to JFK to SEA without any hassle or additional cost. Just before leaving Rome, we were notified that our flight from JFK to SEA had been cancelled but that we were automatically rebooked on a flight the following day. When we got to JFK we found out the FAA was cancelling flights due to shortages of ATC personnel. Food services at JFK had been severely curtailed. We found a very reasonably priced room and a convenient shuttle service to the Best Western-JFK Hotel. The next morning we caught our flight to Seattle and were home by noon. Today, Delta called to notify us that our hotel and meal expenses in New York were being reimbursed. The compassion and helpfulness of Delta’s worldwide customer service reps and counter personnel at JFK were extraordinary, especially given the stressful circumstances. Thank you Delta Airlines!",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
4929,Fly the friendly skies . . .,"When I travel, I always check with Southwest Airlines first to see if they are flying to my destination. There are numerous non-stop flights available. Baggage is FREE and the crew enjoys making the flight fun!",SouthWest,trip_advisor,['Responsiveness']
4930,too short connection time in Dubai,"Emirates are selling flights BKK to BRU via DXB with a connection time of 01,15. It's much too short. Arrival from BKK was almost on time but the next aircraft was on a remote gate, not docked at the terminal, and it takes additional time to go by bus to the plane. So, we missed the plane and were lucky to board the other flight to BRU. Landed with 05,50 delay",Emirates,trip_advisor,['Responsiveness']
4931,Forget about customer experience with JetBlue,"Very disappointing with the customer priority and experience JetBlue is putting on its service. I just landed from a FLL to BOS flight (Flight 70), today February the 12th, where I had my seat in row 6 originally ticketed and assigned in my boarding pass. Well, this JetBlue employee not in duty, along side with the Counter Assistants at the gate decided just 20 minutes before boarding that it would be ok to change my seat to row 34. While I understand that airlines give their employees benefits to take flights I’ve seen others giving their employees the available seats, not their customer’s seats. Very disappointing to see that I’m so wrongly investing in TrueBlue membership, and getting the JetBlue credit card just to realize they can care less about customer experience. Just want to share that I’m 100% sure of this individual’s affiliation with JetBlue, because of his Crew type of luggage, the yellow paperwork given to him as accepted to board but more importantly because of his warm greetings with all crew members on duty in this flight, including the Captain inside the pilot cabin. I really hope he has the comfort he expected from his employer in their Even More Space seats! JetBlue can be smarter than that, I’m sure they can make sure that customers don’t realize they can careless about them",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4932,Terrible,Over booked there flight and left us in the airport for hours with little help BOYCOTT THIS AIRLINE LET THEM GO UNDER,Delta,trip_advisor,['Responsiveness']
4933,Notablemente mejor,"Estoy verdaderamente sorprendida. Uonqueria viajar por Latam porque ya habia viajado por dicha aerolinea y pensaba que avianca no merecia la pena, pero se equivocaron y me compraron los pasajes por avianca y la verdad es que quede gratamente sorprendida con el servicio, la comodidad - asientos con suficiente espacio entre unos y otros- no como en las aerolineas mexicanas Y de usa donde no tienes espacio casi ni para respirar. Avianca igual sigue dando el almuerzo sin costó adicional. De verdad muy agradable ver de igual forma a las azafatas com un uniforme tan lindo, pocas aerolineas como las de anted Y edta es una de ellas.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
4934,Awesome!,I had an great flight. The staff was very helpful and entertaining. This helped the flight go by a lot faster,SpiritAir,trip_advisor,['Responsiveness']
4935,is not anymore as in the past,"Since more than 10 years I'm frequently flying from Vienna to Dubai and back but everything came down from excellent to normal airline. At the beginning everyting was great, excellent and special, now is even normal. For example an upgrade in business class with miles or cash was very easy, now is very restricded. In the past I've got much more miles for the flights. Restricted lounge access etc. No need 1000 of movies, etc., other services like miles, lounge accsess is demanded. The aircrafts are comfortable, but generally it is always too much cold during the flights, nobody knows wy? Very often the aircraft will change, the reserved and paid seats are expired, the airline book you somewhere without any information",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
4936,Always Jetblue,"Jetblue are the absolute best and here is why. There basic economy comes with wide seats and tv’s. There always seems to be more space on jet flights than any other domestic routes. Complimentary snacks and drinks plus entertainment via tv. There customer service is impeccable. Once I was delayed in NY due to snow, no airlines were operating so it was not jets responsibility yet they refunded me the entire flight. Change your flights for free also. I just won’t travel with any other airline for domestic routes no way!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4937,Disappointed at unprofessionalism of air hostess,"I'm usually very impressed with Emirates, who are one of my favourite airlines to fly with. However witnessed very unprofessional behaviour by one of the hostesses today on flight ek188 on 26/oct, regarding what happened in rows 76 i to k. There was a prolonged dispute between the customers in that row with regards to who gets the window seat, with one difficult customer insisting he sits in the window seat despite his ticket saying otherwise. Despite the air hostess witnessing all this play out for several minutes with a grin on her face, there was no attempt to resolve this or intervene in any way. Disappointing and unprofessional, I feel for the customer who was left to fend for himself. Emirates can do better",Emirates,trip_advisor,['Assurance']
4938,Vuelos cancelados o demorados pero sí responden,"En los vuelos de ida, después de hacer 3 horas para el check-in (aún estábamos formados para la hora en que se suponía despegaba el avión) nos dicen que el vuelo se demoró y que iba a salir 3 horas más tarde. Debido a que perdíamos la conexión hacia otro destino con la misma aerolínea, nos dieron varias opciones. Al final volamos con Aeroméxico. Para el regreso, el primer vuelo iba a tiempo pero demoró 40 minutos en aterrizar, además de otros 40 minutos para entrega de maletas. Igual, perdimos los siguientes vuelos de conexión. La aerolínea respondió y nos proporcionó hospedaje y comidas, además de acomodarnos en los vuelos del siguiente día. Obviando tales molestias, los aviones están confortables. Tienen unos cuantos centímetros más de espacio en las piernas que otras aerolíneas y el avión del vuelo transnacional además tenía el techo alto (lo cual ayuda a no sentirte tan encerrado). El servicio del personal muy bien.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
4939,Excellent service,This airline service was excellent in a just prince of $75 from Florida to Puerto Rico. The best thing on fligh is the hummus with pita chips just for $4 dollars. And I never experiment an delay or something wrong.,Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
4940,Poco o nada recomendable,"Pésima aerolínea, desde hace mucho tiempo he viajado solo con un morral en diversas aerolíneas, pero es la primera vez que me obligan a pagar 15 usd adicionales porque mi mochila sobresalía mínimamente de la parte baja del asiento, adicional a eso pedí un reembolso porque me enfermé, envié toda la documentación que exigieron y su respuesta fue que el sistema estaba caído y que debía volver a llamar después, !Oh sorpresa que a los dos días llamo y resulta que el tiempo para aplicar por un reembolso ya ha vencido y por lo tanto perdí mi vuelo y dinero!",Avianca,trip_advisor,['Responsiveness']
4941,"Broken Entertainment, hard seat cushions, poor service","Old junky A319. At least a third of the entertainment systems didn't work, and their fix (a free drink IF you asked, or a discount card was lame. Too few servers, and poor performance by the ones they had meant they couldn't even manage to get to the people in the back of the plane by the time it landed. The seat padding was worn out, and so was my butt after nearly 4 hours in the seat. Does this level of inattention to detail persist in overall airplane maintenance? On the plus side, the pilot made one of the most gentle landings I've had in years.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
4942,Awful services,"The flight was delayed for more than 7 hours and didn’t received the notice before and lost time waiting in the airport. Avianca offered to pay táxis going back home and meals vouches but most of people were not in the same city so taxis offers were useless. During the flight for Economy class was painful, had only very few restroom for entire economy class and consequently were dirty. I wound not fly again with Avianca, I rather pay little bit more to have decent flight.",Avianca,trip_advisor,['Responsiveness']
4943,Emirates hidden costs. Do not use them.,"I will never fly with Emirates again. They are cheap and charge extra for choosing a seat. I checked in two extra suitcases and was charged $1250. This is far more than the ticket price. Had I flown Korean Air for the same route the cost would have been $245, over $1000 less. I tried to book extra bags in advance but wasn’t allowed to. I checked the price with Korean (code share flight) and was told the Korean Air price not the Emirates one. I had no choice but to pay the outrageous penalty fee when I got to the airport.",Emirates,trip_advisor,['Responsiveness']
4944,Plenty of leg room,"Plenty of leg room, seat back entertainment, fun snacks., good service. Flight was delayed, they let us know 4+ hours ahead.",JetBlue,trip_advisor,['Responsiveness']
4945,So much entertainment! ,"If you get a plane with the tvs- there is so many things to choose from. New and old shows or movies, music, and games. all is accessible- no up-charge! Headphones are only $2 if you forget them like me. I watched modern family, Lizzo music videos, and 5 feet apart. There was cookies, kind bars, and cheese-itz. $30 to check a bag. Leg space was a bit tight.",Delta,trip_advisor,['Tangibles']
4946,Baixa qualidade no serviço a bordo da Avianca Colombia,"Fiz uma viagem de férias em Maio com meu esposo e no voo de volta BOG/GRU no dia 20/05 o voo que decola às 21:10hr foi servido somente um lanche de presunto de queijo, sendo um voo com mais de 5 horas. Acredito que teria que ser servido pelo menos um jantar e não um lanche. Comissárias sem paciência para atendimento e fazendo um serviço de bordo com uma rapidez inexplicável! No voo de ida GRU/LIM também foi péssimo o atendimento do serviço de bordo pois foi servido um omelete sem sal. Nos voos internos que fizemos o atendimento foi impecável! Por que nos voos internacionais de long haul o serviço está de baixa qualidade? A Copa airlines está com um serviço impecável em qualquer voo saindo ou chegando do Brasil. Lamentável!",Avianca,trip_advisor,['Responsiveness']
4947,worst customer service ever,would not recommend it to anyone! for customer service i would give a zero if i could! downgraded me without any notice,AirCanada,trip_advisor,['Responsiveness']
4948,"Wait, wait then board plane to wait some more","Flight down was delayed an hour Flight back delayed an hour and a half. Both flights we sat on tarmac for an hour. I have an upcoming trip that they’ve changed the departure three times already. Each time an hour earlier and then they increased our 1 hour layover to 13 hours making it an overnight flight. This used to be a great airline. If I can help it, never again.",JetBlue,trip_advisor,['Reliability']
4949,"Good flight, pay for what you need","Only direct flight offered but they were on time and arrived both ways a little ahead of schedule. The staff is friendly, but you do have to pay for anything extra, even in flight snacks, but that's why the flight cost is so low. We always look at them first because they are direct flights and lowest ticket cost. Kids 2 and under fly free if on a lap.",Allegiant,trip_advisor,['Assurance']
4950,Do not flight avianca,"Extremely sad and upsetting to see how this airline service is in absolute decline. I had to fly avianca from Bogota to Toronto and the new seats are insanely small, for a 6h flight they don’t have tv, they don’t offer blankets or pillow and worse, THEY SELL YOU THE FOOD AND DRINKS! Have never seen worse service in a long flight. Never again flying avianca , flying with aircanada or copa next time.",Avianca,trip_advisor,['Tangibles']
4951,Great outbound..misery coming home.,"Cabin crew very good..flight home diverted to 2 different airports..customer service terrible...still doing battle with them. Missed a connecting flight. At Cleveland airport my partner asked a staff member is he could ask a question and she said ""No""..stood in a queue at Cleveland airport for 4 hours to get a free hotel stay. Spoilt the trip to the States.",United,trip_advisor,"['Responsiveness', 'Assurance']"
4952,"Old planes, too expensive for the service received","I have been travelling for some years from Toronto to Colombia, the majority of the times by Air Canada with good experience. However The last time it was that good, I traveled for March break 2019 with my family, the panes in a 727 which is quite uncomfortable, no space for the legs, no entertaining system which is not acceptable for a 6 hours flight, the offer to use a mobile app for it which is to good at all. Food is not good and they don't even sell anything to eat. On the other hand the check in and notifications are very good, the are always on time and even earlier. That's great, but the plane is not good at all.",AirCanada,trip_advisor,['Tangibles']
4953,Miss,Worst company ever !! They even lose almost every passsengers bags ! I will never take it again ! Never !!!! Avoid that airline !,AirCanada,trip_advisor,['Reliability']
4954,Horrible Service,"On a day where Spirit Airlines has 9 morning flights - 4 of which around 9:00 AM, 2 around 8:00 AM and 1 at 7:00 AM, the airline decided to schedule only two people to check people/luggage in. The queue had over 200 passengers waiting to be assisted to check in their self-tagged luggage. I approached a Spirit Airlines employee as I was worried that I would miss my flight. The lady was rude and crass - absolutely a horribly bad fit in the service industry. I will never use this airline ever again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
4955,Accountant,Excellent service. The staff is very attentive and professional and they care about the well-being of the travellers.,SpiritAir,trip_advisor,['Assurance']
4956,The most disgusting Customer Service Staff!,"Honestly, just spend a little extra and fly with a company that cares. I’d rather ride the city bus across international waters than to ever book with frontier again. Slow service, rude desk agents, unclear policies and procedures, little to no care at all. All I can say is, you get what you pay for. Even Spirit is better than Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
4957,Avoid Emirates 777 Business class,"Flying on Emirates 777 business class was a real disappointment. I hope this doesn’t sound like a spoiled rich guy complaining, however, if you lay out the bucks for a high standard of service and don’t get it….well. Emirates Flights 222 & 713 in business class. DFW-Dubai-Lusaka and return. Departure 26 May 2023. Business class check-in at DFW was good. First shock was Emirates business class lounge at DFW. Emirates uses the Capital One lounge. We had to go on a waiting list to get in….A WAITING LIST!!!! The lounge was small, noisy and reminded me of a high school cafeteria. Next shock was the seating on Emirates flight 222, DFW to Dubai, a Boeing 777-200. Seating was 2-2-2. I looked at seating charts of United, American and Delta 777’s and all were 1-2-1, much better and the standard for business class on 777’s. No climbing over your seat mate to get to the lavatory. Service was OK, on par with U.S. carriers. When compared with Asian carriers (Korean, Cathay Pacific, ANA, Singapore) Emirates has a lot to learn. The seats had very little storage owing to the 2-2-2 configuration. They were comfortable while upright but were terrible in the lay-flat position. The “bed” felt like an old fashion rollaway bed with that bar in the middle. Because of a 20+ hour connection in Dubai, Emirates provided a hotel (JW Marriott) and transportation to and from the hotel. That was appreciated. Next major shock was the flight from Dubai to Lusaka, a Boeing 777-300. Seating was 2-3-2. Really Emirates, a middle seat in business class….REALLY!!! Because Emirates crammed another seat in each row, the seats were narrow and no storage in the seat area. While the seats were lay-flat, they did not go horizonal but rather were tilted. I am sure that was so they could cram an extra row of seats in business class. Overall, Emirates was a huge disappointment. I am sure some people will say “ you should try Emirates Airbus 380 business class. Its fabulous.” My answer is, every Airlines 380 business class is fabulous. I am at fault for not doing due diligence prior to making the reservations. In future travels we will avoid Emirates at all costs.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
4958,First Class experience,Easy to understand why Emirates is rated as one of the best airlines in the world. From the comfort of the first class suites to the discreet and attentive service of the cabin crew this is flying without hassle arriving feeling relaxed and refreshed.,Emirates,trip_advisor,['Assurance']
4959,Flight from JFK to MIA,"Great service from the staff was provided. Furthermore, the I would like to highlight the in-flight entertainment system, which was top-notch because it offered a great selection.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
4960,Clean and fast flight,Aircraft was clean and cabin crew very professional. For the Price great service. Announcements were very clear.,SpiritAir,trip_advisor,['NA']
4961,"Reasonable Rates... but,,,,,","The plane was good. This only issues is the folks at the ticket counters. In St Pete, they were down right rude and pretty much unprofessional; eating snacks at the counter. Other than the constant up charges was fine",Allegiant,trip_advisor,['Assurance']
4962,Best flight ever,"After a great trip to Hawaii, there is only one way to get back to the States. And that is on United's Fleet that have the angled beds in first class. Take the evening flight so that you can sleep during the night. You have unlimited drinks, full dinner, free movies, blankets and pillows beds completely lie flat. For breakfast and hot warm towels in the morning when you wake up. It was the perfect ending to a perfect trip.",United,trip_advisor,"['Tangibles', 'Assurance']"
4963,Nice flight!,"I recently flew in Jetblue, it was a non stop flight, it was on time in both ways, the seats were comfortable and feels you have more space than seats in other airlines. I checked bags snd I was surprised the fee per bag was higher in my way back because the taxes that were not charged in my way out. Beside of that, I highky recommend to flight in Jetblue.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
4964,never again,"this was easily the most substandard flight that i have ever been on- and that is saying something! from rough takeoffs to even rougher landings every one of our 5 legs ( return flights) was uncomfortable. When i first got in the plane, the toilets were unclean and that was prior to a 15 hour flight to SF. the food was very average and the leg from SF to Mexico asked for us to pay for our food! Beware, anything under 4 hours is non complimentary food. Even the international long haul had pay for your self spirits. we had one meal, one sandwich with a tim tam and occasional water.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
4965,Ligne aérienne à éviter,"On est une famille de 4, deux adultes et deux enfants, et on a acheté des billets aller-retour Toronto-El Salvador au mois d’avril 2022. Une semaine après avoir acheté les billets, j’ai constaté un double paiement sur ma carte de crédit. J’ai écris à la compagnie pour le signaler mais il est disparu deux ou trois jours plus tard donc, pour moi, tout réglé. On a pris l’avion vers El Salvador comme convenu et à la fin de la semaine avec la famille on était disposé à revenir au Canada. On s’est présentés à l’aéroport et la compagnie nous a nié l’embarquement. Après quelques jours au téléphone on m’a finalement dit que c’était à cause du remboursement que j’avais demandé. J’ai voulu expliquer mais rien a faire. On a dû donc acheter des billets pour retourner à la maison. Jusqu’à maintenant, ils ne veulent pas me rembourser pour leur initiative honteuse d’annuler mon vol de retour. La compagnie prend des initiatives à leur faveur et ils n’écoutent pas vraiment leurs clients comme moi.",Avianca,trip_advisor,['Responsiveness']
4966,Service with a smile,"Southwest is my favorite airline to fly - not only for the price point, seat comfort, space and destinations but for the kindness of the staff aboard. I had a multi-leg trip this time (PHL to ORD, ORD to DTW on the inbound, DTW to BNA and BNA to LAS on the return). The return flights had some delays due to the aircraft arriving late, but the airline agent at the podium kept us updated throughout and I wasn't concerned. No worries, no hurries. :)",SouthWest,trip_advisor,['Responsiveness']
4967,Amazing,"The crew was polite and helpful in everything we needed. Although the trip was a long one, there was always order and cleanliness. I highly recommend the company to my friends.",Emirates,trip_advisor,['Assurance']
4968,Cancun,Very economical nonstop flight. We selected the seat in front of the plane which were wide and spacious.,SpiritAir,trip_advisor,['Tangibles']
4969,Book with someone else. This place is scum.,The chance I use jet blue or recommend is 0.0. Received an email hours before flight that it’s canceled due to changes. Booked months ago but you give the customer a few hours that you canceled the flight? Pure scum.,JetBlue,trip_advisor,['Responsiveness']
4970,JetBlue is the only way to fly!!!,"JetBlue is and always be our go to Airline. If JetBlue flies there we only take their services. Our trip originated in Portland, ME with a layover at JFK then onward to Puerto Rico. The boarding is always civil and we are greeted when stepping onto the plane. The flight attendants are friendly and eager to accommodate your needs/wants. The seating is more spacious then ""other"" airlines without having to upgrade (although that is an option for taller forks). The individual television/XM Radio is a feature that helps pass the time. The layover at JFK was great...not too long but long enough to be able to grab a bite and walk around. Once boarded on the second leg of our flight to Puerto Rico, we were very comfortable. The captain kept us informed of anything we needed to make you have a piece of mind. Getting the luggage in San Juan was about the average 10-15 minutes. Again, there is no airline that even comes close to JetBlue for our family!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4971,Delay from JFK to Fort Myers,"When is supposed to board they are cleaning the airplane, not serious Airline. 1529 from JFK to Fort Myers.",JetBlue,trip_advisor,['Responsiveness']
4972,Great experience,Emirates still knows how to make long flights a pleasure and a great beginning (and ending) of your holiday. Very friendly cabin crew and good food. Enough to choose from the entertainment system to keep you occupied during the flight.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4973,"Affordable, fast and on time flight","Affordable, fast, practical and on time flight with the perfect schedule flights for me to cancun, since I discovered Spirit is my first option to flight fro Detroit to Cancun, thank Spirit ( no they are not payment, is really honest review)",SpiritAir,trip_advisor,['Reliability']
4974,Amazing,Great from the moment we stepped on the plane. Lots of movies to watch during the long flight. Food was great for the flight,Emirates,trip_advisor,['Tangibles']
4975,Horrible experience,I usually don’t fly Delta but decided to try it. I’m sitting in the airport waiting to arrive to my vacation destination. Delta is looking for a plane for us and doesn’t know how long it will be. Airfare is expensive already. Now I have to sit and wait for God knows how long instead of enjoying my vacation. Salt Lake airport is under some kind of construction. And we had to sit in the plane on the tarmac for 30 plus minutes. The Delta Pilot said on the intercom that “the tarmac people need to get their crap together” he was frustrated at the process. We then had to walk for miles through temporary walkways to get into the airport only to proceed to walk a ton in the airport. I’ve never experienced anything like this in all my years of flying. I don’t think I will be choosing delta again. Delta assigned my seating not next to my husband and told me the plane was full so they wouldn’t even check to see if they could move anyone around so I can sit with him. Not comforting especially during a pandemic. I don’t want to sit in the middle of 2 strangers! Couldn’t delta at least try! Not flying Delta again!,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
4976,Unacceptable  flight change,"I booked a flight months ago that JetBlue changed. The change made us wait at the Seattle airport for 6 additional hours before our flight home as we had a connecting flight that we also booked and couldn’t change. Upon arriving at the Seattle airport, there was NO ONE at the baggage check. We were forced to sit at the baggage check for over four hours as we were unable to go through security with our checked baggage. I will NEVER fly JetBlue Mint again. We could have at least wandered, eaten and shopped I. The airport instead of waiting at the check baggage area. If I could give ZERO stars I would. Buyer/Consumer BEWARE",JetBlue,trip_advisor,['Responsiveness']
4977,$ = $$$,If your traveling solo with what’s in your pockets this might be it for you. Ticket prices double by the time you have a carry on and choose seats if your traveling with someone and you’d Ike to be together. Don’t be fooled because they’ll get you at the gate if you’re not prepared!!,FrontierAirlines,trip_advisor,['Responsiveness']
4978,Abysmal airline – avoid,"This flight was delayed by approximately four hours. The flight was supposed to takeoff at 7:45 AM landing in San Francisco at 9:37 AM which would give me more than enough time to get my baggage from baggage claim and recheck it.. Instead, this flight was one of the absolute worst experiences I’ve had flying We boarded the plane on time, but then, due to maintenance issues that were unchecked, we had to completely evacuate the flight, wait for maintenance to fix the issues, then re-board the flight. By the time everything was finalized and approved the plane did not takeoff until approximately 11 30 landing almost 5 hours later at 1:30 San Francisco time, causing me to miss all my connecting flights. This was an absolute terrible experience! I requested a full refund",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
4979,The worse experience of all of my travels Boo boo moo Lexi moo moo call Lexi goddamnit stop,The worst airline I have ever been in my entire life My flight from Fort Lauderdale to Las Vegas was late so I missed my connection due to the airline being late I asked to be put in a different flight they said no you have to wait until the next day couldn't stay hard doctors appointment that I cannot miss the lady at the Connor told me to show her by medical history which Everybody Knows Hyppa law did not allow to have any access to my medical history was very rude said I'm not gonna help you and walked away this was in Las Vegas airport I had to go to Southwest by ticket for $286 to make it to Reno that night it's been 4 days and they can't find my luggage nor they will refund any money from my last flight from Las Vegas to Reno the customer service is horrible the airline all around is horrible,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
4980,eUP strategy?,"Hey all, Need some insight into most effective eUP strategy for my upcoming multi city trip. For the AC legs in question, wife and I are booked in PY for YUL - NRT, and on the way back booked in PY for ICN - YYZ. Now I only have 45 eUP credits, and we need 17/passenger per leg, so I can only clear 1 leg for both of us. How should I go about this? Options are: *Option 1:* Request for YUL - NRT. If that doesn’t clear, request for ICN - YYZ. Pro: I have 2 legs where I could potentially try my luck. Con: if my upgrades would have cleared on both, I’d rather have upgraded my ICN-YYZ leg since that’s the one I’m flying after 3 weeks of travelling. *Option 2:* Request for ICN-YYZ. Assumption is that it’s not as crazy in demand as the YUL-NRT route, so lesser competition, higher likelihood of clearing. Pro: I am maximizing chances of flying home comfortably after long trip. Con: in case ICN-YYZ doesn’t clear, I would have bunch of unused credits, bonus tragedy if I see that YUL-NRT could have cleared on the way there. I’m 25K + premium branded credit card FWIW, so pretty low down the pecking order for eUPs 🥲 Thank you for bearing with my overthinking!",AirCanada,reddit,['Responsiveness']
4981,Aug - UA343 Chicago O’Hare to Phoenix 737-800SFP (#3509) FC Seats 2E & F,"Aug - UA343 Chicago O’Hare to Phoenix 737-800SFP (#3509) FC Seats 2E & F On Friday, August 28, we flew UA343 from Chicago (ORD) home to Phoenix (PHX) on a 737-800SFP (#3509, changed from #3526), in First Class, seats 2E & F. The weather in Chicago was cloudy, but with a forecast for worsening, so we were glad to be getting out early. We had done an overnight at the Hilton O’Hare Hotel, attached to Terminal 1, so walked over with plenty of time to spare. We checked in at the Global Services office, as we had been unable to print our boarding passes, either from the App, or from the UA Website. This was an issue we had for all four flights on this trip. We walked out to the TSA line, and found no one there, so waltzed through, with even more time on our hands. The staff at Global Services informed us that only the United Club at B5 was open, but we had stopped in there, on our earlier flight from ORD to TYS, so knew the disposition of the UA Clubs at ORD - at least one was open! We headed to our departure gate, C-28 (moved from C-26), and stopped into the Berghoff Café, near the gate for wine. We had walked past it many, many times, and I remembered a very good meal at their Berghoff Restaurant in the Loop downtown, so we stopped in, and were glad that we did. Throughout the airport, it seemed that all folk were complying with the masking mandate, except when dining/drinking, and all were doing a fair job at social distancing. There were reminders everywhere, and decals on the floor, wherever people might congregate. United had many signs about, and also included information on their sanitizing efforts after the safety video, which was one of the older versions (pre-Spider Man), with a few edits - Oscar Munoz (now CEO of Continental Holdings - UA’s parent company) had been edited out, and there were a few other, minor changes to it. As the boarding process had differed on the previous flights on this trip, we headed to the gate a bit early. Unlike at PHX, where the trip began, boarding was normal, through Global Services. Then, boarding was from the rear of the plane forward. I never did see a monitor with the seating chart, but think that the plane was only about 3/4 full, and 8 people had been upgraded to First Class. When we boarded, the crew greeted us with sanitizing wipes, which we used to again wipe down surfaces. All crew, and all passengers, who we observed, were masked, and kept their distances pretty well. This particular 737-800SFP was from the Continental side of the merger, and had both the old interior, with the smaller overhead bins, and also DirectTV. The one drawback of DirectTV is that the equipment takes up a lot of underseat real estate, but my small briefcase, and hat fit OK. My wife’s small, wheeled briefcase fit easily in the large overhead bins. As there was likely little to be seen outside my window, I was glad to have the DirectTV, and hoped that it worked for the entire flight, which it did. Though showing signs of wear, everything functioned on this 3+ hr flight down to Phoenix, and home for us. The United 737-800SFP (738) is comfortable in First Class, with 4 rows of 2-2 seats, with a pitch of 38"" and a width of 21"". Now, as mentioned, the DirectTV equipment does occupy some of the foot well, but still the pitch is adequate. We are less fond of the First Class in the 737's, and prefer what United did, when they refurbished their AirBus fleet, with completely new seats in the First Class cabin. Pre-departure beverage service consisted of bottled water. We took off on time, and were soon into the clouds. During the flight, we were served a snack, with a choice this time, we opted for the “Classic” and the “Tapas” boxes, both of which had been featured on the Bistro-on-Board menu, for Economy/Economy Plus, prior to COVID. We had only the Classic, on our PHX-ORD flight, the week before. Both are OK, but the Tapas is the better, in our opinion. For early flights, UA once had a very good Smoked Turkey Sandwich in the Bistro-on-Board lineup, and when available, we’d often choose that, though we were in First Class - unfortunately, we have not seen that in a few years. The Tapas snack had: Olives Humus Flatbread Bruschetta Sauce Parmesan Cheese Spread Almonds Gin-gin Candy (very sticky, and a good way to pull a crown, or filling) The Classic had: Cheese spread (not all that bad) Crackers A Slim-Jim-like beef stick Almonds Deep River potato chips M&M’s We opted for the Camelot California Chardonnay, in a little 0.175 plastic bottle. We picked up heavy clouds, just out of Chicago, and did not get a break, until over Colorado, but then there was haze and smoke, which was not unexpected, given the fires in CO, CA and AZ. Not much scenery. Even our “fly-over” of Phoenix was in heavy haze and smoke. We approached Phoenix a bit to the West of our usual route, then flew out over Glendale, before turning back East, for an approach onto Runway 8, so with but a short taxi, we were quickly at T3 North, and gate E-3. The flight was nice, and uneventful, with a friendly, efficient crew, and well-behaved passengers. For only our fourth flight, since mid-March, a nice one, and it appeared that United was doing quite a bit, to keep passengers safe. Our luggage came up quickly on Carousel 3, and we were headed home.",United,trip_advisor,['Assurance']
4982,"In my time of grief, Spirit came through","Without knowing, their friendliness and attention to detail added a needed level of comfort and I give 10's all day every day",SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
4983,Garbage,3 flight cancellations of which the last one was at 1 am even though I had to be at the airport by 3:30. They don’t have enough pilots amongst many other excuses. This is a month after my daughter had similar issues with her flights to visit us. She paid extra for seats which were sold to multiple people “because the planes changed” . Will never fly air Canada again.,AirCanada,trip_advisor,['Reliability']
4984,Bad service,"We traveled with jetblue airlines in January. The service staff was unpleasant, rude and simply ignoring if you need any service. At the check-in we were asked if we want to sit by the emergency exit together because there is more legroom. We agreed but at the gate we were met by a very unfriendly staff who told us to wait in the zone. Later said that we will sit separately. Besides all that we were the last to board. And the worst thing... When we get on the plane another person was already sitting instead of my partner seat because they put two people in the same seat by mistake. I hope it was the first and last time I travel with Jetblue airlines. I won't recommend.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4985,Airline is crap.,"They try and eliminate as many paid positions as possible. So when you check in, you go through 2 kiosks. First one is standard and works well for boarding passes and luggage tickets. The next one is to check luggage. They scan your ID, that doesn’t work well, then the scan boarding pass. That also does not work well. So you end up having a person help you anyway. Maybe if you are by yourself it works okay, but with family with 2 Id’s and kids without ID’s it is terrible. Takes twice as long and just frustrates most of us. Then they charge you for every damn thing imaginable so it doesn’t end up saving you that much in the end. If at all possible fly something else. This airline sucks.",SpiritAir,trip_advisor,['Responsiveness']
4986,Poor customer service,"I bought a ticket in 2019 which was cancelled due to covid. I still haven't received my refund and the customer service doesn't provide a proper answer as to why such delay in the refund process. In fact I bought another ticket and travelled recently with emirates in 2022.. it was a nice flight, but I truly regret that I bought my tickets from this company because of my refund issue. It's definitely a big name, and great flight experiences with Emirates, but zero customer service.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
4987,Pessimo,"Fiz uma viagem com conexão, e tudo deu errado. Perdi o segundo voo, me encaixaram num voo depois de uma vida aguardando. As aeronaves estão caóticas e pra conclui minha bagagem foi extraviada.",Avianca,trip_advisor,['NA']
4988,"Great Flight, Careful with basic economy - you cannot bring a carry on","The flight to orlando was delayed, but the staff kept us well informed on what was happening, and what we could expect with regular updates. Staff was fantastic, and courteous. Flight was smooth. Check in was easy. The only issue I had at all, was that for basic economy you have to pay a fee to select your seat, and you are not allowed to bring a carry on. I personally pack my entire belongings in a carry on sized bag, so in the end it would have been cheaper for me to upgrade my tickets to economy plus and not check any bags (since I paid the additional fee to sit together any way)",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
4989,Stay Away!,Be prepared to pay more for a carry on and also to be late to your destination. I traveled from Rochester to Orlando on July 30th 2021. Flight was supposed to take off at 3pm it took off a little over 4pm. Not only was I late but they released the luggage through the wrong gate. Now I have a flight going out of Orlando to Rochester on August 2nd 2021 and I wake up to an alert saying that the flight has been delayed for 3 hours. Yayyyyyy!!!! This airline is a straight up joke. I have been in many airlines and have never experienced one this horrible. This people make spirit look really good. Do yourself a favor and stay away from this monsters. I will never fly with them ever again in my life. I wish I can give them zero stars. They don't deserve 1 star. STAY AWAY!!!!!,FrontierAirlines,trip_advisor,['Responsiveness']
4990,Gate Gourmet on Strike in YYZ,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['NA']
4991,Good flight,"I have heard so many mixed reviews of this airline but I found them efficient and pleasant. We boarded in Dayton and then deplaned due to a ""mechanical"" problem. They said it might be an hour but it was less than that when re re-boarded. My only complaint might be that the seat was a little hard on my back side. : ) I had not flown in quite a while, so was surprised when I made the online reservation and had to pay for my seat assignment. Maybe I'd leave it to fate next time!",Allegiant,trip_advisor,['Responsiveness']
4992,Delta Stole My Money,"I purchased 3 tickets for $302.20 and was charged this amount 6 times by Delta. I have receipts for the 3 tickets, not for 6 tickets. I reported this to my bank and Delta disputed the claim. I have not been able to get a hold of any representatives at Delta. I will not be flying Delta ever again.",Delta,trip_advisor,['Reliability']
4993,Worst airline ever!,It's sad that naive people still fall into flying with them. They made a mistake with our booking and charged us for the change fee on the mistake THEY made! This airline thrives on thievery. Worst costumer service ever. Just look at their ratings and see this type of thing happens to every other costumer. Worst experience!,FrontierAirlines,trip_advisor,['Responsiveness']
4994,Nightmare,"My father in law bought me a Ticket, but they did not accept it, as the buyer was a different name than the passengers, but they did not notify me, and was able to Check in. Until I was about to Board they noticed a mistake and did not let me fly. The worst Nightmare I had. Never again!!",United,trip_advisor,['Assurance']
4995,DO NOT FLY FRONTIER,"the crew at the Atlanta airport is the most ghetto, greedy and, I should have taken their names, but I would not hire them to sell political promises. worse the company is allowing them the fester. DO NOT fly frontier. I mean look at the numbers in the photo , just got danm TERRIBLE",FrontierAirlines,trip_advisor,['Responsiveness']
4996,Delta Airlines,Enjoyed a wonderful vacation in July and flew round-trip with Delta Airlines. The flight was enjoyable including the seating arrangements. The staff was attentive and the entire trip was concluded without incident.,Delta,trip_advisor,['Assurance']
4997,Emirates flights from and to Dubai from Colombo Should be avoided at any cost. One of the worse experiences ever!,"Had to carry hand luggage up in stairs to the flight... wait 10-15 mins on open Dubai hot sun in the middle of the day till we were allowed in . The flight was old, the ICE devices were malfunctioning and didn't work most of the time. There wasnt enough space for the luagges. The staff were helpless and the service was awful as well. Overall Emirates flights from and to Dubai from Colombo Should be avoided at any cost.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
4998,Total professionals,"This flight was the 2nd I have experienced with AC and it was so refreshing to be on a plane with staff that genuinely care and treat all class of customers with the utmost courtesy, I will where possible be looking to do all flying on applicable routes with Air Canada.",AirCanada,trip_advisor,['Assurance']
4999,A nightmare,"Waiting here since seven hours and still no news about our flight. The team is totally incompetent and rude. Please, don't choose this company. Take a bus, it will be faster and more reliable.",Avianca,trip_advisor,['Responsiveness']
5000,Worst Service and Staff need to be Taught What Empathy MEans,"WORST Customer Service and airport staff are psycho( asked my son to thrown the book he was holding in his hands as it will be also consider as weight) They need to be taught what Empathy means. I booked my ticket with additional Baggage(60 Kg) at a discounted rate as additional baggage at check will cost $30 per kg, i got my e ticket, but when i went to check in they said i did not purchase, but money was debited from my card. When I checked with customer support they said it was reverted and i will get my money in 10-15 days. Problem with emirate - they took my money for additional baggage - They reverted it and did not inform me ( no mail, no text .. nothing) - they keep the money for 15 days for a services i did not use. - Thou they know i tried to purchase the service and problem is on their side, they were not ready to give me the discounted price. - Employees with in Emirates dont have information about a booking. Airport staff asking me to call customer care when he was suppose to know everything. I will not recommend EMIRATES (flight is good), as people work there are very rude and all they don't care about customers.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
5001,First time. Would do it again,A pretty basic airline with IFE on most routes which does make a difference in how long a flight feels. Offered some complimentary crackers and snacks and a beverage. Bring your own earbuds. The wifi did not work at all on the 2 hour flight- said was not in coverage area. That was dissappointing as its advertised heavily as a perk with JB. Otherwise I would book again if a good value.,JetBlue,trip_advisor,['Responsiveness']
5002,Limpeza a desejar no voo de volta.😶,"Excelente voo de ida a Foz do Iguaçu, em 06/11/18, no que tange a todos os aspectos: tripulação atenciosa, serviço e limpeza da aeronave. O retorno (10/11/18) porém, deixou a desejar em relação à limpeza, pois o compartimento de copo e a mesa de refeição estavam sujos e com detritos de alimentos; precisei limpar para que pudesse utilizá-los e havia sobra de lanche na bolsa à frente do banco.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
5003,Very good But...,"We flew from Boston to St Thomas on February 20, 2019. the plane was clean, the crew very friendly and ready to help. However, this is the second time that we have a flight without any TV, radio etc.. We had the same experience on December 5, 2018. What I find a little inconsiderate is the fact that the crew had told us that JetBlue would get back to us and it never happened. Even after I sent an email. This is not customer friendly.",JetBlue,trip_advisor,['Responsiveness']
5004,Beach Vacation,Southwest Airlines is the best! They had on time arrivals coming and going which makes for a great trip,SouthWest,trip_advisor,['Reliability']
5005,Lack of leadership and standard process,"Delta tries very hard to introduce new products (new planes, seat, WiFi, best sky miles program). Improvement items: (1) The blanket is very thin (DELTA one) no enough for low temperature. (2) Delta one meal is not so good. (3) deplane process: flight attendants does not make sure that Delta one customers leave the plane first. it ends up Delta one and premium customers are competing leaving the plane. (4) Monitor shows DL026 is carousel 2. I am waiting for 1 hour and someone told I could find my bag on carousel 4. It is terrible because no delta people informs Delta one customers the bags are on carousels 2 & 4. Most Delta One customer were waiting for 1 hour. Delta must have a standard procedure. Filed team associate needs to have leadership to deal with situation.(5) ATL airport is the worst airport: broken toilets, Global entry monitors.",Delta,trip_advisor,['Responsiveness']
5006,Trash,Horrible company every flight was delivered at least 40 min not due to weather all due to employees lack of urgency every employee had the I don’t care attitude I will never fly with this company ever again worst experience I’ve ever had flying,JetBlue,trip_advisor,['Responsiveness']
5007,Used to be much better,"When JetBlue first started I really enjoyed flying with them. Currently I'm flying back and forth a lot more between the NE and Florida and I've noticed that the aircraft just don't seem as clean or as in good condition as they used to be. Clearly the airline flys the hell out of them...it's how they make their money, but on at least 50% of the flights I've been on in the last 6 months, there was something wrong with the entertainment unit. Either the screen or system doesn't work or the jack was missing, so I couldn't plug in a headset. It's a 2.5-3 hour trip so it would be nice to have the option to watch a show or listen to music...but on fully half my flights it isn't working. I'd really like to give them a higher score, it used to be my favorite airline, but I have to say the combination of not well cleaned planes and poor maintenance on these planes in the cabin, has really lowered my score for them.",JetBlue,trip_advisor,['Tangibles']
5008,Always Good,"About 95% of my flights are booked with SW. I used to fly weekly (about 45 times a year). Now, it is only several times a year. With that being said, I can say that most of my experiences with SW have been exceptional. The only time I fly another airline is if SW doesn't have a flight going to that destination. They may not be for everyone, but, they are definitely for me. No hidden fees everything is upfront.",SouthWest,trip_advisor,['Reliability']
5009,First flight,"Haven't even boarded a plane. As a first time flyer, why did Frontier only have ONE employee on bag check in duty with a 70 minute line? Why open a new TSA section just to close it right after telling over a dozen people they were going to miss their flight? Why did people arrive at 7am for a 9am flight just to rebook for that night or the next day? Why is there only ONE employee working their hardest to accommodate ten people who missed their flight because they couldn't staff check in properly when there are numerous employees coming by to answer one question for the poor employee working their hardest just to leave immediately??? Vacation ruined. Don't be sorry, be better.",FrontierAirlines,trip_advisor,['Responsiveness']
5010,Emirates flight operated by flydubai-horror,"Plane was late, it is small, no space on sears, entertainment system. is not working, food ia horrible, drinks needs to be paid additionaly. This is the worst flight i have ever been on. Price of the flight needs to be 1000 dirhams for this service, not 4 times more. Embarresing for the Company like Emirates. Who ever can, avoid Emirates flights operated by Flydubai, its a rip off. Worst experience ever.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
5011,I was happy with everything,"Everything went smooth and easy, I recommend this company for flights. I like this company, also very nice team of the people.",AirCanada,trip_advisor,['Responsiveness']
5012,Best of everything and chill!,"Best of everything friendly, knowledgeable, fun attendants and pilot, quick stable ride, great price, and fantastic availability. All the stars!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5013,Travel during COVID-19,"My trip with Delta was terrific! The staff were incredibly accomodating and friendly. They made my 13 hours flight very pleasant even during these very unpleasant times. At first I was scared to travel during covid, however, on my flight there was only 40 people on a 300 seat plane. I had about 15 rows to myself. (18+ I recommend the white wine they had to offer)",Delta,trip_advisor,['Assurance']
5014,What a thrill !!!,"Amazing to experience the A380 aircraft with its amenities. Firstly , customer service on board was outstanding and done with a smile by extremely professional, friendly and efficient staff. Business class upper deck was quiet and very comfortable. Design of personal cabin space is very well thought out and plenty of room for individual hand luggage and any additional personal belongings.",Emirates,trip_advisor,['Assurance']
5015,Die Galapagos Abzocke,"Avianca verkauft Flugtickets die angeblich nur für Ecuadorianer bestimmt sind an ausländische Touristen. Erst auf den Galapagos Inseln wird man darauf hingewiesen und die Airline Mitarbeiter verlangen ein Upgrade von genau 150 US Dollar. Sehr intranparent, in meinen Augen eine miese Abzocke. Nachdem ich mich ziemlich darüber aufgeregt hatte, durfte in dieser Klasse mein Sportgepäck kostenlos mitfliegen und ich wurde in die Business Claas gesetzt. Andere ausländische Touristen wiederum nicht Vielleicht fürchtet man schlechte Bewertungen.",Avianca,trip_advisor,"['Assurance', 'Empathy']"
5016,Not First Class.....but close!,"This airline is the best! Even in economy, with the skinny seats, the flights (3 in one day) didn't seem so long. Great staff, plenty of beverages, free movies, and the food was even good! I can only imagine what First Class must be like!",Avianca,trip_advisor,['Responsiveness']
5017,You already know you shouldn’t…,Just don’t do it. I know you are thinking ‘well let’s give it another shot’. Waited to check a pre tagged bag for 45 minutes then sat at the gate for 90 minutes with no updates until we were told they forgot to load the bags… it’s a bad idea; go with your gut.,SpiritAir,trip_advisor,['Responsiveness']
5018,Non stop to JFK Arrived Early!,"Don't usually fly Delta, but only nonstop I could get to NYC. Great service, even a meal was included. We arrived early. Flight back to SFO also arrived early, and again great service and a meal",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
5019,JetBlue flight,Great flight and services. Appreciated wheel chair service for mom . Very nice and pleasant staff in airport and on plane.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
5020,This should be illegal,What this airline is doing should be illegal! People are put in a compromising position hours after hours. I've been on the road for 3 days and missed a wedding because they just cancelled us out of a flight with no explain and delayed in Miami. No reimbursement.,FrontierAirlines,trip_advisor,['Responsiveness']
5021,Great Flight Experience,"First time flying with Emirates, what a great experience - checked in online and avoided any queues when we arrived at the airport, just dropped off our luggage, picked up our boarding passes and headed to the gate. Flight was on time, seat was comfortable, crew were friendly and welcoming and the food and drinks served on board where good quality, excellent choice in entertainment to while away the time, and the toilets were clean throughout the flight. Would have rated it 5 stars had we not landed at a gate that seemed to be miles away from the customs and passport control (25 minute minute walk) - not great after a 7 hour flight, otherwise everything was very good!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
5022,Amazing Flight A380,The flight was amazing the a380 was huge and i got to use the first class bathroom even though we were in economy,Emirates,trip_advisor,['Tangibles']
5023,Worst Flight In my life,"I want everyone to take note of the reviews listed. This was the worst of the worst flights ever. My flight was delayed 3 hrs, I missed some of my Sons Wedding activities, most importantly we missed the memorial tribute to his late Grandfather who passed away, On the flight back the flight attendant sat a racist man next to me who had just had a verbal altercation with another passenger. Never asked if it would be ok, she was rude as hell also the way she spoke to the passengers. I contacted customer relations regarding a refund or a partial she (Diane ID#csu120885) refused, stating that we were able to get to our destination. Hell I didn't have a choice at the time. So I will be sending a formal letter to the CEO Barry Biffle of my experience. You have dissatisfied customers and you will not refund full or half. I will never get on another flight with Frontier, I will be posting on Social Media of the experience I had. All you want to give is a $50 voucher for the next flight, I spent 790 for two round trip tickets that is an insult. DO NOT FLY FRONTIER EVEN IF THEY OFFER A PENNY. NO COURTSEY WATER OR NOTHING. HORRIBLE, HORRIBLE DISTASTER OF A FLIGHT. I'LL RIDE A CAMEL TO MY NEXT DESTINATION IF FRONTIER IS THE ONLY WAY TO FLY.",FrontierAirlines,trip_advisor,['Responsiveness']
5024,Impossible to connect with service before the flight,"An airline that cannot even manage a service line shouldn't be trusted with anything that lifts above the ground. Hours wasted and then they charge service fees. HORRIBLE, RUN AWAY FROM THESE PEOPLE.",FrontierAirlines,trip_advisor,['Responsiveness']
5025,Avianca Flight Review | A320 New York to El Salvador Overnight,URL: URL Thumbnail: URL Images: 	 URL,Avianca,reddit,['Responsiveness']
5026,Waste,I honestly won’t be traveling on JetBlue again 65$ for a Carry-on after spend hundreds of Dallas on a ticket i just think that’s fear from my Point of view they are the waste.,JetBlue,trip_advisor,['Responsiveness']
5027,Karen's Allegiant Air Trip,I always have enjoyed my Allegiant Air flights. Flight personnel are always well-trained and very pleasant. Never had a bad experience.,Allegiant,trip_advisor,['Assurance']
5028,I NEED TO HELP FOR MY TRIP.,"I BOOKED THIS TRIP FROM THE WEBSITE greatvaluevacation.com, and when we came to Dulles Airport, the Flight to Cancun on Friday, July 28 was delayed, so it was fine. We rebooked it and came back to Dulles Airport again on Saturday, July 29 and the Flight delayed again and the receptionist asked to rebook for the next day, and she was not nice to us, even she said why we did not come earlier and said the Delta would not take responsibility because I booked this trip from the third company. I had to call greatvaluevacation.com to ask the refund. I wrote an email, I did call greatvaluevacation.com four time, and they still said they have been waiting for Delta response. This is a very bad, very bad experience I have even met. This was not only how much money I spent but it was also time and my happiness I lost with my family. Delta airline is the big company, I know everything can happen, but I still hope I can get my refund and Delta can solve this issue because I will have a next trip to Cancun in November with your company again, I really do not want this situation happens again. Thank you.",Delta,trip_advisor,['Responsiveness']
5029,Worst service ever,"I am a world traveller and flying different airlines all year round, I have to mention that the emirates crew is the worst I have ever experienced so far. Flight attendants are so unfriendly and so rude. They just seem to hate their job and this reflects on the way they treat customers. Not a single smile or greeting,’such a rude service. Is the management aware of this?",Emirates,trip_advisor,['Assurance']
5030,Pay Attention!,"When we checked in we were not informed out seats had been changed, I travel with my husband and like to seat together but this was not the case and until someone on the same flight mentioned it our seats were changed. Also no media was available in flight and they gave us a whooping $15.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
5031,Emirates left me in a limbo after cancelled flight,"I travelled with Emirates with family from Germany to Japan. The onward journey was fine, but in the return journey, the airline had to cancel the flight due to a typhoon. What disappoints me is that the airline offered me a flight back 10 days later, even though they were operating earlier flights. Emirates left me in a limbo and I had to book expensive last minute ticket with other airline. For important trips like these I will never use Emirates again :-(",Emirates,trip_advisor,['Responsiveness']
5032,The worst,This is the worst flight I have EVER taken. I will NEVER fly Delta again. Even if it was free. They lost my luggage I had to pay to have it FedEx'ed back to me. Delta has the WORST customer service. I will stick with American and Southwest Airlines. No Thank you Delta.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5033,Vuelo corto normal,"Hice un vuelo corto, el servicio en tierra y en el avión, fue normal. Nada por destacar. Los asientos con separación adecuada, pero para personas de estatura normal o baja.",Avianca,trip_advisor,['Tangibles']
5034,Liked Them,I was pleasantly surprised with this Airline . The check in was smooth and quick .The boarding process was smooth and efficient.The seats had good leg room and iam 6ft tall and can't say that for most north american airlines. It took off on time.It was a no frills flight. A clean and bright airbus 319-200. They enforce and rightly so the size of your carry on and limit the weight to 8kg!,Avianca,trip_advisor,['Tangibles']
5035,Go Deals,Reasonable rates best economy leg room. Need to continue flights to Alaska. Need more long distance non stop flights.,JetBlue,trip_advisor,['Tangibles']
5036,TERRIBLE. FEEL RAPED.,"#1 CLE to LAX – Spirit lost our check-in suitcase! My brother and I called Spirit customer service the next day and were hung up on 3 times. Then finally told us the luggage was found at LAX Airport. So we spent 5 hours driving in holiday traffic that night to get it. #2 CLE to LAX – I was not charged for my 8-year-old daughter’s little carry-on suitcase so I thought it was small enough to be considered a personal item. #3 LAX to CLE – Gate wanted to charge me $100 for my daughter’s suitcase. I complained about the lost luggage from CLE to LAX…and how miserable we were the first 2 days of our trip… their response was aggressively grabbing my 2 boarding passes and removed us from the flight. At the gate, the 3 young male punks were laughing when my daughter cried herself to sleep on the chair. #4 LAX to CLE – Spirit sold our 2 seats to someone else and didn’t credit us $650 for the one way back home. Spirit said we were NO SHOW from LAX to CLE even though they checked us in and sent our check-in luggage to Cleveland. So we had to go without clothes again! This time for 2 more days! #5 LAX TO CLE – I paid $1,000 for 2 one way tickets back to CLE with AMERICAN AIRLINES. Spirit never credited me half of my roundtrip tickets which I paid $1300 for. #6 So I ended up spending $2300 dollars for 2 R/T tickets…. More than what United and AA would have charged… Last Resort, last phone call I Spoke to manager customer service and he said to file a complaint on website… just another case claim # in which will be deleted like many others… no refund.. no credits. Nothing but misery…. OWRQMH	 Spirit Airlines ATTN Guest Care 2800 Executive Way Miramar, FL 33025",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5037,always been pleasant,"I take this flight regularly. Always been a pleasant trip. quick, reasonable , and no bs. I always try to fly allegiant first.",Allegiant,trip_advisor,['NA']
5038,Viagem tranquila!,"Vôo tranquilo, saiu no horário previsto, sem atraso e sem nenhum transtorno. Viagem conforme prevista.",Avianca,trip_advisor,['Responsiveness']
5039,DO NOT FLY WITH JET BLUE,"I bought a tickets to flight from New York to Bogota, Colombia. My flight was scheduled to depart at 5 pm on July 18 and for a serie of unjustified reasons my flight ended up departing around 9:30 pm. I had a stop in Fort Lauderdale where I arrived around 11:45 pm. After my arrival I was informed that there were not other flights available until Wednesday, July 20th. I asked the supervisor on duty on this date, to help out, to try to accommodate me with another airline since I had to travel and arrive in Bogota that day. She is one of the rudest people I know who has a customer service position. She wasn’t helpful at all, I told her I needed to reach my destination and I needed a solution and she responded it was not her problem, and after me keep questioning for help, she told me that I had to leave the terminal. I cannot believe how bad of a service I received and the way I was treated. I do not know what kind of processes JetBlue follows to hire personnel, or if this is part of the training provided to their employees but as a customer service agents, JetBlue should assure its employees are empathic, able to provide solutions and should be aware that this kind of position requires positive treatment to clients, self-control and patience. My journey ended up being over 24 hours. Additionally, my dad had a flight scheduled for today and same inconvenience. He is still stuck at the airport waiting for a solution to continue his trip. They have same excuses over and over. WORST AIRLINE EVER",JetBlue,trip_advisor,['Responsiveness']
5040, A charge for everything except the on board toilet,A charge for everything except the on board toilet This is a inexpensive flight but really you pay for check and carry on baggage. You pay for seat .and the one that i really don't understand is if you want a boarding pass you pay 5$. But ypu cannot board without one even if you paid already. Why not just include it im the ticket cost or raise the price 5$.,Allegiant,trip_advisor,['Tangibles']
5041,Passenger,Check in was fast . Seating was good . Arrival time we arrived almost hour early . I would definitely fly again .,FrontierAirlines,trip_advisor,"['Reliability', 'Assurance']"
5042,travel,"United Airlines agent Accessibility Desk Jeaette,L went out of their way to help again great services were provided by CSR Jeanette L thank you Kosar Kazmi",United,trip_advisor,['Assurance']
5043,Poor communication,"A party of 10 flew from Idaho Falls with a scheduled layover of 2 hours in Denver in route to Nashville on United. This group was about 30% of the flight from Idaho Falls and about 10% of the capacity of the plane from Denver). United was well aware the flight to Denver was substantially delayed. The flight landed in Denver after boarding had begun and 9 minutes prior to scheduled departure. The Denver departure gate was not assigned on the ticket but was announced as we deplaned. The departure gate was on a different concourse accessible only by tram. I did not feel safe nor did I feel United treated passengers appropriately. In all probability this will be the last time I ""Fly the friendly skies with United"".",United,trip_advisor,['Responsiveness']
5044,Only airline on my list,"Tho the 24hr checkin b4 flight is a nuisance, will always fly from Southwest. Always on time, friendly service and NO bag fees if you follow their policy.",SouthWest,trip_advisor,"['Reliability', 'Assurance']"
5045,Went out of their way to help with difficult connections,"Delta was soooo much better than united ever is. Plane had mechanical issues so over an hour later for take off, effecting connections. United tells you its the risk you take when you fly. Delta proactively booked flights in case connections didn't work, helped get through process quickly. I will use delta whenever I can",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5046,Never again!!,"Made my reservation over the phone and nothing that I was told was correct. Today I needed to cancel my trip. I am terminally ill and just got out of the hospital. Which was not expected. 2 cancelation fees????? Ate you kidding me!!! First call, I was hung up on and was nice. Second call. I asked for a supervisor and was told they were not available and hung up.on again. Third call I got a supervisor and I told her I was not informed of a cancelation fee but after a bit defending how crazy that is, I say send me a credit. Then she gives me the amount and I said that is not what I was told she announces they have 2 cancelation fees. Which she never mentioned. Crappy customer service and not being open and honest really makes me want to use this bull**** company. This will not happen again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5047,Inhumanity system,"Inhumanity system from emirates..I really like the company and just in September20 i flight from Prague to Delhi..any money more times from London to Kolkata.I book one way from Kolkata to Vienna on 18th November.it was around Rs-48000 one way not too cheap..when I book the flight the online customer care executive told as you have 20hr wait you will get accommodations but once I reach to Dubai they said ,no in your ticket is not allowed..I met many who also had same situation..my question is why they have offered such a ticket if they can’t provide the lay over.many people was travelling with kids ..I wanted to take hotel in Dubai air but it was 180 euro for one night,far to much.they said one more think they are not giving any accommodations because of covid 19 but all the passengers was test covid negative report.the company was just trying to cut the expenditure..in 20 hr time I did not notice once even they disinfect the airport..even I wanted to go to out side and have some sleep but they said if I go out I have come with covid 19 test again with can take 24 hr to get the report..I was totally exhausted I had to travel further as my final destination was Slovakia..hopefully they with under passengers problem..",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5048,Flight Cancelled 8 hours before scheduled departure,I have been planning a surprise trip to Walt Disney World for my mom since November 2019. It was originally suppose to take place May 2020...due to COVID I had to rebook for October 2021. I am UNDER 8 hours away from my scheduled departure time and I received a text message saying that my flight was canceled and rebooked to depart at 715pm....that is an ENTIRE day lost at Disney. I already lost out on ALL my flight money for my original booking in 2019 due to not using my tickets within a year of purchase. I have been on hold for an hour waiting to speak with a representative. My flight that was canceled out of Milwaukee tomorrow is the ONLY flight that was canceled. This is NOT acceptable.,SouthWest,trip_advisor,['Responsiveness']
5049,Pay EK get Fly Dubai,"Dear Emirates Airline, when you say code share, you are supposed to at least give a similar service / experience to your client, NO code share does not mean you get to be cheap on us, I booked EK and paid for EK, I expect EK standard and EK services, my return flight from Beirut on FZ160 9th/10th May was anything but EK, first of all there are NO Screens in the flight, yes you have the tiny T&C's (If available) but this is a four hour flight and in the 21st century all planes should have screens this flight doesn't even have a screen, in the Emirates price I paid, I paid for ICE entertainment, not some empty blank lump of plastic, and as for the food, hahaha!! is this what you consider EK? aren't you ashamed of yourselves? a carton box with some rice and a couple of Chicken patties in it and a plastic box and a semi dry roll, two crackers and a small wedge of processed cheese, oh forgot and half a cup of coffee, are you serious? I pay for Emirates services and meals and you give us this garbage? to be frank I should have listened to friends who told me to avoid EK code share as it is a total rip off, its not even cheaper!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5050,Very pleasant flight Captain keep us updated had comfortable seats and leg room  also enjoyed the movies,"Very pleasent personal . They help from check in till landing at airport .had movies , had unlimited snacks on flight .Captain keep passengers updated as to weather time of arrival this was true on the round trip flights",JetBlue,trip_advisor,['Tangibles']
5051,Great flight,"From the minute you step onto the plan the staff are very attentive. All you have to do is ask and if its possible you will get what you want. The mattress for the seat is recommended , as it makes the seat so comfortable . Food was of a high standard with plenty wine on offer and champagne Great entertainment system as well , made for a very enjoyable flight.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
5052,Over lay overs and early boarding charges,"Purchase 2 tickets from Tampa to Boston with one layover for June 18th, Check my tickets last night to find out we now have another layover and hours added to out flight. Never received any confirmation changes from Southwest, Payed an additional $200 for the tickets to have early boarding that I am sure with all the lay overs will not be a option. Flying from Tampa to Atlanta to Chicago then Boston, Does not sound like a weekend getaway.",SouthWest,trip_advisor,['Responsiveness']
5053,Terrible customer service,"I flew this airline last year and had an awful experience. On my way back from Florida my friend and mine’s flight was canceled due to a mechanical issue. This was Sunday afternoon and they told us that the earliest we could fly out is Tuesday evening or Wednesday morning. We had to buy a 600 flight from another airline at another airport. The kicker about the whole situation is that one of the things they gave us was a voucher for a future flight. #1 I never received the voucher. #2 when I tried to call and redeem the voucher I never received they told me that it expired. When speaking with the customer service rep. I was treated very rudely, consistently being interrupted, and cut off. The funny thing that she told me it was nothing she could do but slipped up and said if I flew with them more often she could of done something smh. Please don’t waste your money with this airline.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5054,Buen servicio pero muy caro,"La línea aérea muy buena, todo en tiempo, el servicio excelente, sin embargo los precios para volar dentro de Centro América están demasiado altos, a pesar de que los vuelos se mantienen llenos.",Avianca,trip_advisor,['NA']
5055,Mint Class...Best for the price,"You can’t get this service, space or comfort on any other airline for this price. Speed through security and priority boarding, 2 bags included. Start with a welcome drink and comfortable wide seat that lays flat. Decent food and snacks, free WiFi and entertainment....Best bargain airline and the crew is always amazing..",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5056,Terrible customer service at Dubai Airport Transit,"On Aug 1st, I had a layover in dubai for 8 1/2 hours. Went to customer service desk at gate B-18, and a rude indian guy was there at desk. I asked him since we have a long layover , will airline offer any meal vouchers or anything and he said very rudely No, you should have selected another airline for less layover in dubai. Its so sad that a airline which is famous for its services have rude and ignorant staff hired at airport to facilitate customers. Very disappointed from such a big airline.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5057,"Retrasos constantes, sin buena información ni predisposición para los pasajeros","Tuvimos dos demoras, una de ellas implicó que llegáramos a casa 24 horas después de lo que debíamos. Si información ni atención correcta. Un desastre, NO VIAJEN POR ESTA AEROLINEA",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5058,Incredibly horrible,"If i had to describe current air canada in a few words Incomptetent, lazy and careless. I have been an Air canada costumer for years but they have fallen bad and they are going broke so they look for any excuses to charge you extra. First of all, to check bags they were taking forever, literally like the sloths from zootopia. The woman that was checking us in spent around 15 minutes looking for a connecting flight unrelated to us. We spent around 30 minutes there with no communication from her. Then there is another line to pass through security which is standard, but the air canada staff was waiting to catch people with slightly bigger bags. they could do this process literally in the check in area but it almost feels like they want you to miss your flight. There was a girl in front of us that placed he bag in the dimensions thing and it fit ok. The one officer was going to let her through but there was a big B that was like “Wait! I saw it, it wasn’t completely flat on the bottom, send her back!” The bag could have easily fit if she pushed it down from the left side. I kid you not she was smiling after the girl had to leave to the mega slow check in area again. Terrible staff in toronto pearson airpot. Don’t waste your precious time with this joke of an airline.",AirCanada,trip_advisor,['Responsiveness']
5059,Pretty Good,"The plane left on time, and got in early. The flight crew did a great job of keeping us informed, and a good landing. An hour and a half flight. Didn't expect steak and lobster, but no peanuts or pretzels, anything. The flight attendants weren't as friendly as SWA by a long shot. Generally lately the FAs have been better, but not this flight. Perhaps a long day, don't know, but not great.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5060,Decent flight,"Southwest makes it simple and cheaper to fly. Don't expect luxury. Get in, sit down and enjoy your flight. I like them because they are cheaper to fly and I like that I can change my flight if i need to without any $$ penalties. And the fact that they allow 2 free carry on's. Just wish people with any kind of bags would put them under the seat in front of them. Bags up above waste space that a suitcase can fit in quickly and the passenger can sit quicker. Most of the wasted time is a passenger looking for bin space for their suitcase when there are many bags just stuff in any kind of way.",SouthWest,trip_advisor,['Responsiveness']
5061,Never say Never lol,"I said I would never fly Spirit again because of my first and o ly time like 8 years ago, but they have improved the seats. Much more enjoyable and comfortable flight. I would fly it again.",SpiritAir,trip_advisor,['Tangibles']
5062,Quickie Vegas Trip,"The attendants on Southwest can not be beat! They are friendly, funny, and helpful. They always make you feel comfortable.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5063,Non stop is great.,"Easy with no long lines and for me a savings of 45 minutes not having to travel into St Louis to Lambert. However, if you buy the hotel package it does NOT cover the resort fees. I thought I was saving money and it cost me an extra 100.00. I was not happy~ It is also very difficult to speak to an actual person.",Allegiant,trip_advisor,['Responsiveness']
5064,Poor customer service,My wife and I fly to St Lucia in April and paid for upgraded seats both legs due to length of the flight. AC changed planes and we were put is different seats than we paid for and selected. We talked to the customer service Rep at the Airport and they advised we would have to call AC customer support when we returned from our Vacation. We we got home and settled in we tried several times to contact AC Customer service. After finally waiting 45 mins on hold we were connected to a lady who advised it was too late to access the system or receive a refund for the 4 paid upgrades as their system only keeps flight information for 14 days. We were out $200.00 in total.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5065,Can't beat the price,"Nothing fancy. Plane was a little dirty, but the price was right. No thrills airline. I did not like the guy that sounded like the pilot pitching the airline credit card during the flight. Very cheesy. On time both ways.",Allegiant,trip_advisor,['Tangibles']
5066,Dont Check A Bag - Airlines Will Lose it,"I cannot get any help on the Air Canada website. My baggage is lost in Canada and I do not have my ticket number so the online baggage delay WILL NOT SUBMIT and nobody will answer the phone for DAYS including the BAGGAGE DELAY NUMBER OR THE RESERVATION NUMBER. If I try and contact online message, all I get is the same form. We saw our bag outside and told them we would like to take it instead and was informed ""not to worry, we will forward it."" That never happened. The checked Bag # states it still in Canada. I have read that other passengers have the same problem. If you want to fly with them, I advise not to check your bag as this airlines cannot handle it.",AirCanada,trip_advisor,['Responsiveness']
5067,DO NOT FLY DELTA EVER,"delta owes me 1400+ dollars. They ""refunded"" my request back in June but it shows refunded on some random credit card that isn't mine on the refund status. The representative basically told me that the website is wrong and it was refunded and blamed my credit card company. And said there is nothing more they can do and to contact my credit card. FYI alaska airlines refunded my trip due to covid in 2 weeks right in the heat of it. So unless you want your money stolen if there is another pandemic I HIGHLY recommend a different airline. They had no remorse either.",Delta,trip_advisor,['Responsiveness']
5068,Nonstop to Buffalo,"Just a pleasure if that is possible. We went for the more room, more speed, more money option and checked our bags. No hassle with the overhead bins or people taking yours with their huge bag. What a difference. Definitely worth the extra $, but it was quite a few extra dollars. If you aren't in the air constantly, go for it.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
5069,Baggage Fee ripoff,"Approximately 1 hour before the flight, I was told by Spirit's ticket representative that I did not have to pay $99 baggage fee. When my 7 yr old daughter, wife and I were boarding I was told that I had to pay the $99 fee. We were one of the last persons to board and told my wife and daughter to go their respective seats. I grieved and then when I told the Spirit boarding rep that I wanted to take items off my bag in order to condense the bag like I saw one of the passengers who boarded 15 minute before me do, I was told it was too late to take items out of my bag. Therefore Spirit's unilateral assessed a $99 fee. It is unilateral because if I did not pay the $99 I either had to continue to complain and miss my flight and my 7 yr daughter and wife were on the airplane so that was not viable. Or I would have to leave my bag that was the subject of the fee at the San Juan Airport- also a horrible option. Once inside the plane I noted the cheap, cramped seating and the tray which was not working properly. I am never flying Spirit again",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
5070,"2 Handicapped and 3 reg. Passengers and they cancelled... no reason, no storms, nothing.","Our party had 2 elderly handicapped in wheelchairs and 3 adults and they cancelled last minute without any given reason. No storm activity or inclement weather, nothing. No affordable flights today, and no room, having to rent a car and driving ten hours. They should’ve at least paid for our rental car.",FrontierAirlines,trip_advisor,['Responsiveness']
5071,Never again,Everything was outdated. No place to charge a phone. We had to wait an hour before departure so maintenance could fix a seat and there is less room in between the seats than other airlines. No movie selection and the snacks were redicolous.,United,trip_advisor,['Tangibles']
5072,24 HOURS OF DAYTONA,Good flight was on time and good connections. Just wish there were more flights and shorter lay overs but the flight itself went perfect,Delta,trip_advisor,['Responsiveness']
5073,Unacceptable,"Please do not fly with this company. This is the worst experience I have ever had while flying. You have to pay for every bag you’re carrying including a carry on, and if you’re with a family expect to fork over the difference if you had just flown with a more reputable company. I had to wait in baggage claim for over an hour once my flight landed. I have never experience such dysfunction in my life.",FrontierAirlines,trip_advisor,['Responsiveness']
5074,Poor experience,"You get what you pay for. Crowded seats, high priced baggage, dirty planes, rude staff, ridiculously sized trays, hard seat. Frontier has zero care about quality service and experience. Junk airline, junk service, unhappy and unpleasant staff! They also talk over the speaker every 5 minutes so don't try to nap! Lastly, they try to sell their credit card over the mic! Super annoying.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5075,Phuket Dubai JFK,"Surprisingly mediocre. The first leg was a Boeing 777 to Dubai and then to JFK on an A380. The entertainment selection was excellent. Economy seats were above average. The food was shockingly bad. In comparison ANA was much much much better. And the most shocking was the Emirates stewardesses. Unfriendly, dour, stoic, and unhappy on both legs. They looked like they could not wait to change jobs or switch airlines. They looked like staff from United Airlines (one of the worst airlines I have ever flown). ANA stewardess were unbelievably nice and gracious and very happy to serve. Next trip overseas, perhaps Delta, Eva, ANA, Singapore, or Cathay Pacific. The gate staff at Dubai and at Phuket were unhappy as well, unpaid, overworked or all 3. Curt and moderately rude. Emirates, we expected better from you.",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
5076,Still Our Favourite Airline but not their best performance this time,"Chauffeurs, brilliant, check-in excellent, actual flights less so. Good to see the Emirates Lounge open again. On the flights, the general drinks service was very slow and there seemed to be some strange restrictions on which toilets could be used. Our main gripe and I know it's difficult for staff but the policing of mask wearing was really poor and general compliance from passengers as a result was poor. People sitting around in the bar area of the A380 with no masks. I understand this is a general problem but it just means you spend 16hrs each way feeling at risk and vulnerable. Ending on a positive, the quality of the Fleet and general value for money is unmatched.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5077,Friendly helpful staff,For such a long flight it was suprisingly comfortable. The A380 aircraft was quiet to ride in and the staff were happy and pleasant.,Emirates,trip_advisor,['Assurance']
5078,Great First Experience on Spirit,"I have never flown Spirit before. I chose this flight bc it was the only DIRECT flight available. I was pleasantly surprised by the experience. The plane was full, but the logistics were well-managed. The flight was smooth and the landing was the best I have ever experienced on any airline. Highly recommend that you give Spirit the chance to wow you too!",SpiritAir,trip_advisor,['NA']
5079,Not such a discount airline,"This airline offers discount pricing from select airports. The initial price seems very good until you add in the charge for the seat (yes, another charge), the bag (even carry-on's cost $), and the refreshments that other airlines offer for free (water is 3.00). The good news is that we had a nonstop flight and made it safe!",Allegiant,trip_advisor,['Tangibles']
5080,Great way to fly! Even departed early!,"Hadn't flown Allegiant Air before but it was recommended to me by a friend. The round-trip flight was under $200 and I purchased the trip-change insurance, which I used to prolong my vacation. The flight down left 20 minutes early which I thought was great! The airplane staff members were very friendly and helpful. The flight back left a few minutes early as well and the staff were very friendly. My only suggestion is to check the PA system. It was a little garbled.",Allegiant,trip_advisor,['Responsiveness']
5081,Amazing Service,"I have been extensively travelling in Emirates from 2016 to 2018 (almost every month)... amazing staff, so co-operative, polite and humble... and if you are a Gold member or above, its an icing on the cake... customised food, loads of entertainment options... amazing, just amazing...",Emirates,trip_advisor,"['Assurance', 'Empathy']"
5082,Always great service,"I fly Allegiant frequently and always have great customer service. I like their direct flights, and flying into the smaller airports.",Allegiant,trip_advisor,['Responsiveness']
5083,Designed to waste your time.,Website doesn’t work. Customer service doesn’t exist. How can you run a airline business without allowing people to book a flight?,SpiritAir,trip_advisor,['Responsiveness']
5084,Never lets me down,"Once again a pleasant flight with attentive staff, the food and beverages is always good on the Emirates routes, on my long haul flights I try to book established airlines for the very reason of a long flight..",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5085,Nie wieder!,"Our seats from RSW Fort Myers to Washington where given away even though we arrived at the airport 2 hours in advance and had our boarding pass. At the gate we where informed that our flight was over booked and united was accommodating other passengers. We where told we will be put on another flight and our connecting flight will be waiting for us. This was not true. We are stranded in Washington for 24 hours waiting for our new flight. No food no water at 11 pm. No stores open. We had to beg for a voucher to stay over night at a hotel. And I am 6 months pregnant! We landed Monday morning instead of Sunday and we had to take unpaid vacation. We booked originally Business but where seated in economy because there where no seats left. A refund was not do able. So we payed 1,000€ each person to be downgraded to economy. AND with business we where allowed 70 lbs in baggage instead of 50 lbs (economy) since we where downgraded to economy because there where no seats left we had to pay 200$ per bag since it was over weight. To top it off, the pilot told us passengers, while on the runway that „the wing is broken and needs to be repaired“ . After 1 hour the wing was repaired.",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
5086,"STAY AWAY, rude and unprofessional personnel. ","The airline is taking advantage that they are the only ones flying to Nicaragua and have raised the prices of the tickets by 200 %, they are price gauging, on top of that the staff at the check in counters at Miami, and Managua airports are extremely rude and disrespectful with customers, they forgot they are providing a service that they are getting paid for. If your luggage or hand bag is over half a pound be ready to be charged big money for an additional piece of luggage, it is disturbing what this airline is doing, I can tell you that as soon as other airlines return to Nicaragua, Avianca will never get a penny from me or my family members. STAY AWAY from Avianca if you have options.",Avianca,trip_advisor,"['Assurance', 'Responsiveness']"
5087,Florida to Indiana in Two Hours,"Take off and landing were smooth and the flight was uneventful. We arrived in Ft. Wayne twenty minutes ahead of schedule, which was nice.",Allegiant,trip_advisor,['Reliability']
5088,I survived,"Ok, let’s start with the fact that I’m not a big fan of flying and I absolutely abhor takeoffs. Now, the flight from Omaha to Vegas was pretty decent. I landed in Vegas at 2 pm to discover that my connection to Reno had been canceled due to a plane not being there due to weather elsewhere......but they might be able to get me on the 1130 pm flight. Oh wait, there’s one boarding now that I can get you on if you can get alllllllllllllll the way across the terminal in 10 minutes. Somehow I made it. Now, if you remember your earlier reading, you know that I abhor takeoffs. That was the best part of this flight. Stuck in the back of the plane for 51 minutes of hell! The FA’s never unbuckled from their seats! That all being said, I’ll still be flying Southwest. Reasonable fares, pretty friendly people, 2 free bags, and connections to almost anywhere (start flying to Alaska, will ya?).",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
5089,Worst experience with Spirit in 20+ Years,"Please like this to get Spirit to see. I have been flying on Spirit for 20+ years. It has been since I was a little kid with my family. I have always thought they were a great option for an economical flight. This last weekend was the worst flight ever with Spirit. I have a bag that fits the exact dimensions of the personal item container. I have fit it multiple times. When I stuck my bag on, the attendant made up some rule about “it has to slide in without any assirance” I said I did not know this rule, but my bag will slide once I tighten down the straps. He said we could not alter the bag. I was upset at how rude the desk clerk was. When I sent something to Spirit, instead of just listening, they sent me the page from their website that has nothing about sliding in without touching it. I also carried this bag on the way there with no issues. This was on the ride home. I wasn't nessicarely wanting a refund. I just wanted someone to listen and see if they would take me seriously. Another passenger also spilt a drink on me while we're boarding and the flight attendants did not do anything to help. I had to go to the back of the plane and get napkins because she was busy talking to another attendant laughing. By far the worst experience I have had on Spirit.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5090,Never flying frontier again,"Flew to Vegas, there was an hour delay. On the way back to detroit 2 hour delay, informed last minute of 2 hour day 10 minutes before boarding.",FrontierAirlines,trip_advisor,['Reliability']
5091,Disappointed in customer service,I am very upset with how I was treated by this company. I have waited on the phone for over 4 hours in the past two weeks trying to get someone to work with me. Once I got a hold of someone and it was past my 90 day voucher they refused to give me an extension. They refused to let me talk to a supervisor and made it my fault for for not waiting on the phone to speak with someone before my voucher expired. I am disgusted in this company and will never fly with them again.,FrontierAirlines,trip_advisor,['Responsiveness']
5092,Rude Boston-based team,"Almost every jetBlue employee we encountered at Boston Logan Airport (BOS) and flight 493 7/9/19 was unfriendly and impatient from the sarcastic jerk who threw his hands up and shook them at us while yelling “FOR WHAT!” when we asked if we needed to go through a long line we saw that obscured the way to the security checkpoint, to the sarcastic female inflight attendant when I asked about making a food purchase at apparently the wrong time... “No (smirk) only the stuff we said…” (insert finger here). Sorry, I’ve never been on a plane where they go up and down the aisle hawking their different wares at different times. Every other airline I’ve flown has 1 cart with everything and you don’t have to wait for the “doorbuster” announcements. Anyway, it was clear none of the attendants wanted to be there. THEN on the flight home, 494 on 7/18/19, the DENVER airport (DIA) jetBlue employees were lovely and friendly and ready to help with a smile but then again, step on the plane & that Boston-based rudeness kicked in again. The stewardess who served my drink actually shook her head at me because I apparently took too long with my apple pay because she held the reader too far away from me and angled away from me and I ended up having to pull it to me and then needed to unlock it with my face which p'd her off causing the incredibly rude SMH moment. Unbelievable. The seats were comfortable though and for that reason alone, we will fly jb again…and will know ahead next time not to expect manners if were are flying from Logan. Only two stars because comfort doesn't matter if you don't enjoy the flight because of the help.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5093,Horrible Airline,"If I could rate a 0, I would. Worst airline I’ve ever encountered. First flight was cancelled less than 8 hours prior to departure for no reason. They rebooked me on a flight over 24 hours later. When I called customer service, there was literally nothing they would do for me other than give me a travel voucher for that one leg of the flight that expired 2 months later, if I cancelled and rebooked on another airline for $1200! Then, on the return flight, they kicked the man next to me off the flight because his sleeping dog that was inside of a carrier under the seat, that he paid for and was an emotional support animal, was not zipped in the carrier. This was without warning and they did not give him an opportunity to zip the carrier. They rudely yelled at him and his tiny dog without any warning and forced him off the flight. Worst airline and customer service ever.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5094,First Time and less than impressed,We flew from Birmingham to Mauritius via Dubai so were on 4 flights in 9 days and were less than impressed with all of them. We were not offered a drink on any of the flights (not even a glass of water) until the meals / snacks were served which was at least 2 hours after take off. The standard of the meals was poor compared to other airlines we have flown with. On one flight they missed the snack altogether so we weren't offered a second drink. 2 of my 4 headsets didn't work. The staff don't know how to say please and thank you. On 2 of the flights I sat in the aisle seat and was continually knocked by the cabin staff going past with no apology. The only positive things I can say is the entertainment system is good (if your headsets works). We have already booked to fly to Singapore with Emirates in September (again via Dubai so there will be 4 flights) and are already dreading it.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5095,Delta Nonstop to Detroit,Delta has an excellent nonstop flight from Jacksonville to Detroit. The flight is a pleasant 2-hour flight. The best part of the flight is no stop in Atlanta.,Delta,trip_advisor,['Tangibles']
5096,"Stranded in Las Vegas by Allegiant--it could have been worse, I think","Flew to Las Vegas for a quick vacation with my wife. The flight there started out kinda sketchy. All of the passengers were seated in the plane and they counted all of us. Then they did it again. Most of the flight crew assembled in the front of the plane and were talking. Then they counted us again...and again...and again. Then one of the ladies that checked us in came on the plane and they looked at all of us...and they counted us again. I cannot tell you how many times they counted us but I would guess it was close to a dozen times. Finally, they came across the intercom and said they were going to count us one more time, but they didn't, they counted us two more times--ha! Finally they shut the door and we left for Las Vegas. So, we were having a great time shopping and people watching. People watching is a great sport in Vegas. There is no lake in Vegas, but you would guess there is because all of the women, and I mean all of the women, are wearing beachwear as they walk down the street and most of them should not be. But I digress. On the third day we were there, my wife got a text saying our flight was cancelled in two days. Maintenance issues, that cannot be fixed in two days, I am skeptical. So we checked to see who would fly us home--the best deal I could find was $1056 for the two of us. So, we rented a car and left the next day since it was 23 hours of driving to get home. Think twice before you fly with Allegiant--you could be driving home in a rental car.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
5097,Voo tranquilo e bom entretenimento a bordo.,"O Voo de Guarulhos a Porto Alegre foi rápido e tranquilo. O atendimento dos comissários foi muito bom. O sistema de entretenimento das aeronaves é muito legal. O único inconveniente no atendimento do Check-in é que minha esposa e eu fomos colocados em assentos separados e não entendi, pois o assento entre nós estava vazio e diante disso ela pôde mudar para o meu lado. Também não fomos avisados que na viagem de volta deveríamos utilizar o mesmo número de localizador presente dos bilhetes para realizar o check-in.",Avianca,trip_advisor,['Responsiveness']
5098,Gate charged for personal item that meets Frontier specs on website,"We were charged $198 at the gate for 2 roller bags, that are specifically designed to fit under the seat and are compliant with the specs as posted on the Frontier website. I have flown with these bags several times and have never had an issue - not even on a Frontier flight the previous week. I learned (through a Frontier Airlines Complaint page) that gate attendants are not necessarily actual Frontier employees but rather contractors who are paid a commission for each bag they charge at the gate. Perhaps it's not true? But then again, Frontier does expect customers to pay $10 or $25 per person per flight if they need assistance, which is especially maddening when I feel I am already doing their job by printing my bag tag, and taking it to the bag drop. I needed someone to print a bag tag for my car seat - which flies free - but I cannot do that. (FYI - Kudos to the Frontier team at MSP but NOT at DIA). My last experience at DIA was awful. Rude, shouting reps at the bag tag, bag drop area. I expected so much better. I used to fly Frontier almost exclusively back in 2005-2009. They are most definitely NOT customer focused.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5099,Hospitality at its best!,"We flew both ways, Bangalore to Amsterdam via Dubai and Amsterdam to Bangalore via Dubai, Excellent all round support to me and my wife, both senior citizens.",Emirates,trip_advisor,['Assurance']
5100,Customer Service,"We had scheduled a trip from Boston to Saint Lucia on 01/19/19 due to a storm in Boston our original airlines had canceled our flight night before 01/18/19 needless to say we were scrambling to get another flight. My wife was finally able to get one on Air Canada, Boston to Toronto to Barbados to Saint Lucia. Arriving in Barbados there was 45 minutes to make our connecting flight to Saint Lucia. We got our bags which was not a problem we were waiting on 3 sets of golf clubs. I would like to add that the delay in getting our golf clubs was no fault of Air Canada. As you could imagine it was a long stressful day this didn't help. I went to the Air Canada desk where I met Xavier (I apologize I did not get his last name) Xavier was a savior. He realized that in the time frame we had that if we checked our bags on the connecting flight we would not make it. He told us to leave our bags with him that he would continue to look for our golf bags and put them on the first flight out the following morning. Xavier walked us through Customs for a second time and to the gate to ensure we made our connecting flight to Saint Lucia. As he promised all of our bags arrived the following day including our golf clubs. Air Canada should be appreciative that they have employees that go above and beyond with customer care. Xavier exemplified what customer service is all about. Thank You once again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5101,Always delayed  or cancelled flights with United!,"We were in the UA flight Denver to Orlando on Monday 5/9 Take off was supposed to be at 5.40 pm… We were informed when we were in the plane about a delay…. Basically out at 7:30 pm from the plane, then informed of the cancellation… Conclusion, United proposed 3 hotels far away from the airport… we chose to reschedule on a night flight , obviously bad seats this time… Hotel in Orlando to cancelled and to pay !… It was a nightmare to rebook a flight at 11.59 pm and unfortunately no more place in Business class! This is not the first time we experience multiple technical issues with United… in the past year, we had to deal with at least 4-5 delays (and some massives 3-4 hours) and probably 3 cancellations . I am a 1K traveler, in fact a victim of this bad service overall… TO BIG TO FAIL !!! That’s our problem with United… I miss Virgin America ! Who was trying at a time to change the industry…",United,trip_advisor,"['Reliability', 'Responsiveness']"
5102,Upgrade offer at check in,Right at check in I got an upgrade offer to PS from comfort+ for $800. I did not proceed to check in since I see 5 D1 seats available. If I wait a few hours to check in would that change anything? Do I need to check in or do I just go straight to one of the kiosk and maybe they'll offer something? I'm okay with PS but not for $800.,Delta,reddit,['Responsiveness']
5103,Rude staff,6 hrs delay but staff was rude and unprofessional. No need to speak to people with hostile tone. Flight attendant walking up and down aisle eating an apple. First reason for delay was plane late coming in then bags need to be loaded then air space above Ireland not safe ????What!!! Really did you have to tell us that then we’ll maybe we will go another way. What!!!! Then never mind we are all set to fly! Really Really! Then nothing but rude flight attendants.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5104,Very Good Service,"Excellent service, clean airplane, Life TV is a nice touch. I find JetBlue to be the best domestic carrier in the US and will lean towards flying with them every time. Also terminal C in logan has a nice play area for the kids.",JetBlue,trip_advisor,['Assurance']
5105,Mr,Inflight service was good. The punctuality of departure of both flights was poor as both wet 50 minutes late departing Arrival in Muscat was 45 minutes late I generally find emirates flights are less punctual than other airlines The A380!cabin from Manchester was also looking tired and worn which is not generally the case with Emirates,Emirates,trip_advisor,"['Reliability', 'Tangibles']"
5106,Emirates vs Singapore Air,I will be traveling from Mauritius to Sri Lanka on Emirates(thru Dubai). Then from Sri Lanka to SFO on Singapore. Both on economy class. How do they compare?,Emirates,reddit,['NA']
5107,Badest Service,Our flight was canceled and I try so many times to get my money back. They didn’t say it’s not possible... they say nothing. Text me in the middle of the night with an Assistent (asking me what i want every day again!) and when I wake up in the morning I just can talk to a machine that can’t help me. I would never chose this airline again. If you have a problem nobody will help you,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5108,delayed flight with almost missed connection to HNL,"We had some delta miles, so booked RT to Honolulu. We opted via Atlanta with one stop. The first flight was seriously delayed on the ground and then they took an extra fifteen minutes to land. On top of that we had to go from one end of Hatfield airport to the other in less than 20 minutes. it was a nightmare. Pilot did not even give departure gate numbers for at least the ones in the next half hour. Luckily we got an electric cart which took us from the train to the gate in a short time. Soon after we boarded they closed the doors to the plane!!! The crew ok, ambivalent, another day at work and could not understand what one of the pilots was saying.",Delta,trip_advisor,['Responsiveness']
5109,Very good,"We took this flight the day after Thanksgiving. I normally fly AA; however, they had changed their flight schedules and would not provide a reasonable re-route. For that, they lost two paid first class customers. We left on time and arrived early. It might have helped that it was a slow day at IAD and the aircraft had been sitting since the day before but we certainly appreciated the prompt service. The FA service was excellent. They were friendly and efficient. The raspberry bread pudding for breakfast was actually pretty good (usual for airline food). The seats were standard FC in a 737. Unfortunately, there was neither a pillow nor a blanket available. This really isn't acceptable in FC. It's rare that I rate a flight above 3 stars, but United did a good job.",United,trip_advisor,"['Responsiveness', 'Tangibles']"
5110,Poor attention on board,It is a long flight and only offers one meal at the beginning and a cup of water at the end. No coffee nor other drink or snack.,Avianca,trip_advisor,['Tangibles']
5111,Emirated,"Travelled via Dubai so roughly two 6 hour flights with a few hours stopover and the same on my return. The flights were quite uneventful and average with most of the time taken up by the inflight entertainment and meals. The meals varied in quality depending on which leg of the journey. The most disappointing aspect is not carrying vegetarian food unless preordered which can be difficult to arrange especially on the return leg. All the cabin crew appeared to be friendly and professional. Baggage allowance was good. Another slight niggle was the failure to be warned of the need to complete paperwork prior to entry into Mauritius, it would have been helpful for the airline to have handed these out prior to landing. Overall, not bad for travellers in economy.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
5112,Horrible experience. Will never fly with them again.,Horrible experience. We accidentally paid for extra bags and the women at the counter wouldn’t even talk to us about it. She just handed me a business card and said to file my complaint that way. I just got home and went in to their site using the info on the card and was basically told that there’s nothing they can do about it. So we paid nearly $200 extra for bags that we didn’t even have and they will hear nothing of giving our money back.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
5113,Business class Beijing to Vancouver,"After being away for 7 weeks, getting on the plane in Beijing was like coming home. AC business class with the pods is awesome. We had been up a long time catching a flight out Chi Minh City at 5:30 AM. to Beijing then a 4 hour layover in Beijing. Had a couple of drinks, ate a superb beef tenderloin then slept for 6 hours into Vancouver. a great flight with great service and good food. Two thumbs up.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5114,Cheap Shouldn’t Be Cheap,"First, I know that Frontier is a no-frills airline. But when I paid two dollars more to check my bag than I did to fly my body from one point to another, cheap become ridiculous. The attendants were nice—seemed apologetic that they charged $2.99 for a cup of coffee. Only water was free. I expected to have to pay if the oxygen bags dropped during the flight. And they have bag Nazis at the gate to make sure you’re not trying to sneak a bag on board without paying. Also, I flew out of Austin. Be advised that Frontier flies out of Terminal Three, not the main terminal. They don’t tell you that when you buy your ticket. If you park at the main terminal you have to wait and take a shuttle to Terminal Three (15 min after it finally gets there). So allow for plenty of extra time, or park at Terminal Three. Come on, Frontier, I appreciate the fares but how about charging me $3 more and letting me have a Coke. And one free bag. I already have to strip nearly naked to get through security. Don’t make the experience even worse.",FrontierAirlines,trip_advisor,['Tangibles']
5115,Not enough help.,"Tried doing my bag drop, kept saying talk to attendant. Had to go stand in the other line and had been there for about an hour already because they did not have enough people helping. Get to the agent and she told me I should have used self drop off. I told her it didn't work. Then told me I have to hurry that we should have come earlier and I told her that I had been there for and hour already and there are not enough people to help the customers.",SpiritAir,trip_advisor,['Responsiveness']
5116,Frequent flyer,Our round trip from houston to Philadelphia was horrible. We had nonstop reservations but frontier changed our tickets numerous times. We wound up getting a layover in Las Vegas both was. We wound up rebooking our return flight with United because the layover in Vegas was over 12 hours and I had to go to work. They changed our flights so many times we could not even arrange a ride to the airport until the morning of our flight.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
5117,Reasonable ticket price for budget airline,"Straight flight, without stops or layovers. Friendly flight crew. Comfortable seats, only wish they reclined.",SpiritAir,trip_advisor,['Tangibles']
5118,Criminally bad,"Ultimately this company is so criminally bad that the government needs to step in. You have no recourse and no service from United when they steal, lie, and cheat. Until the government forces accountability you can guarantee yourself a horrible experience and probably a cost higher than you initially paid, not to mention your own pain and suffering. If their HQ burned down I would run there just to watch people jumping out of the windows. WITH GLEE.",United,trip_advisor,['NA']
5119,The worst service imaginable,"The flight could not make it because one out of 4 flight attendants were not assigned to the flight, and the company could not reassign them to the flight. For hours spirit company personnel neglected to give passengers updates, no board update, no online update, eventually flight info completely disappeared from the board. Personnel threatened to cancel the flight if passengers keep on asking questions about delay. Just to clarify: the airport was not busy, the aircraft was ready, the weather was perfect, and it was Christmas day. That is the spirit!",SpiritAir,trip_advisor,['Responsiveness']
5120,Buying basic stinks...,"Shame on me for buying the cheapest ticket out there. With no seat selection I was squeezed in an inhumanly small middle seat, last row in the plane. Big people both sides of me. Knowing I’d be on the plane for at least five hours I had taken care of my biobusiness ahead of time and brought 3-4 hours of movies to watch. With no overhead bin space left my backpack was crammed in down around my feet.",United,trip_advisor,['Tangibles']
5121,A little less than expected!,"With Emirates rated as one of the best airlines in the world, expectations run high. So, all the more disappointing when things are not perfect. The flight was punctual and the plane itself (A380) was comfortable, with lots of legroom. Food was reasonable, but nothing to be excited about. Biggest disappointment is that the crew failed to maintain cleanliness in the toilets (I know; it's not a pleasant task, but if you want to be one of the best airlines, you've got to do it!).",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5122,The worst airlineTotal scam!!,"I buy a flight ticket to travel from Miami to Las Vegas. He never went out. First it was delayed several times, then we were raised in a non-take-off and the air conditioning did not work. It was canceled and dropped off at 7 a.m. on 31 December with no possibility of anything. Rude, bad ways and no explanation or help to the customer. No money, no travel, nothing at all",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
5123,Next Stop - USA,"For desires of comfort I attempted to use an email offer to upgrade from eco to biz class seats. I made the request two weeks ahead of the scheduled flight. Within 8 hours of the flight, I was informed the request was unsuccessful. No matter I made the boarding schedule, 10 April 2019. After baggage checks, boarding cannot be more simple. The nicest thing that happened was I got one of these seats by the escape door from San Salvador to IAD, being the Second leg of flight. The seat was also a row splitting block which have me lots of feet space. I could see land and sea out of the window. I watched a selection of movies and enjoyed their snacks, or my snacks, all the way to Dulles Airport. This was the basis for truly a HAPPY ride. All announcements were in Spanish first, then simplified to English. Though each announcement interrupts my playing movie, the nature of the announcements are essential. For example, due to turbulence along the way, plz buckle up. The interim food service is politely managed and filled with a variety of fluids. The relief rooms are clean, efficient, a little tight but manageable. Before knowing it, one hears, we're approaching our destination, please take a seat, buckle up, upright your seats. I enjoyed flying Avianca!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5124,Travel,As a miltiary member I am DISSAPOINTED!!!! I have been delayed for 2 flights now because they don't update their flyers or gate changes etc. I am so upset with their customer service and the fact they don't care baffles me. I will tell all military members to board American or United Airlines...at least they care about their people. What an awful experience.Never again!!!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5125,normal,"en general la aerolíneas estuvo bien. Los vuelos dentro de la espera normal, muy organizados. Pero bueno comparados con otras si hay diferencias.",Avianca,trip_advisor,['NA']
5126,Very helpful and prompt service,To begin with the airline is FREE SEATING so you have to be in the right ZONE of boarding to be able to find aisle or window seats and appropriate space close to you in the overhead bins... This is the only airline which allows you to check in 2 bags at no extra cost apart from allowing you to have a hand carry bag as well so thats a huge bonus when flying on a holiday.... Unfortunately we could get only middle seats as we were in zone 4 ! Due to the 737 grounding our flights got cancelled TWICE within a span of less than 24 hours...the second one was when we were on the way to the airport to board our flight out.... The staff at the airport was very accomodative and gave us a split flight... (Our original was direct 4.5 hour flight) which ultimately took us like 10 hours. We reached in the evening instead of the morning and so lost a whole day in transit. They could have handled that better Food and snack on the airline was average but the staff was smiling while serving both on ground and inside the aircraft....,SouthWest,trip_advisor,['Responsiveness']
5127,Great bargain if all goes well but a MAJOR word of warning.,"I flew Allegiant twice in 2015 Raleigh to Punta Gorda, and it was a great bargain. Only carry-on I had fit under the seat, so no surcharge. Round-trip in total was $125. It was bare bones but didn't seem any worse than flying the majors. So, great deal if you travel light and nothing goes wrong, but a financial black hole if something does. Your ticket will be non-refundable even if you can document a cancellation as a medical necessity. Also even if you cancel nearly a month ahead of the scheduled flight, giving Allegiant plenty of time to resell that seat. Instead you will be given a 6-month credit - worthless if, as is the case with my wife, the medical condition is irreversible. Also - and this is really important - be aware that any ancillary service you book through Allegiant, like a car rental or hotel, ALSO will be non-refundable. Book those services directly and you typically do not pay until the day you pick up the car or take the room, and you can cancel within 24 hours of your reservation date. Allegiant charges you upfront and keeps the cash. Note: The date selected for ""When did you travel?"" is the date I provided documentation of my wife's medical condition because we can't travel. As mentioned, my flights were in 2015.",Allegiant,trip_advisor,['Responsiveness']
5128,Business class flight To Dubai  ,"The flight was very busy in business class but everyone was taken care of by the cabin crew. Food was excellent as you would expect on this flight, the seats were combatable and of course they do provide a small mattress for extra comfort.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5129,First and last time for me!  You get what you pay for!,Bought these tickets 5 weeks ago for my family and I. 9:35 am flight. At 1:39 am I get an email that the flight was cancelled. Great- while I I am sleeping they email me my flight in 7 hrs has canceled with no explanation. My family and I scrambled to get a rental car to Atlanta. I spent over 500.00 to drive to Atlanta. I have flown for over 40 yrs. Only the 2nd time a flight has been cancelled. This is the first and last time I will use frontier airlines. You get what you pay for!!! Caveat emptor!,FrontierAirlines,trip_advisor,['Reliability']
5130,Flugverspätung mit tollen Ausgang,"Windig in Cusco, was wohl in dieser Jahreszeit häufig ist, lies uns mit 3 std Verspätung los fliegen.zwischen landung in Bogota, wo wir unsere connection leider , trotz laufen nicht erwischten. Avienca war aber sehr spendabel und lud uns eine Nacht in ein tollen Luxus Hotel ein. Dort das beste Frühstück ever. Unglaublich so was noch nie gesehen. Köstlich. Mit Voucher taxy wieder zum Flughafen, und angenehmen flug nach Panama",Avianca,trip_advisor,['Responsiveness']
5131,comfortable flight,I keep coming back to JetBlue because of the great value compared to other airlines. We volunteered to check our bags at the gate and avoided the fee which was nice.Seats were comfortable and the movie/TV selection is much better than some other airlines. The stewardesses on this flight were helpful and offered extra snacks.It would be nice if they rotated the snacks a little more frequently - I also flew to Tampa in Dec and they were exactly the same.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
5132,"Unexplained 50 minute delayed departure, bathroom smell noted in row 30","After the unexplained 50 minute departure delay, in row 30, we immediately noticed unpleasant bathroom smells, which frequently occurred throughout the flight. Due to turbulence in-flight service was halted temporarily. Service started at the front of the cabin, and so by the time we got served in row, there were no meals available. We were hungry and settled for a less than average slice pizza. Flight attendants were friendly enough. At the end of the flight, because they were so late already, exiting priority was given to those with connections, which further delayed us, yet again.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
5133,First Flight,"Great airline. Felt like first class compared to other carriers. AND JetBlue Vacations went above and beyond (pun intended) to reschedule our original vacation and turn it into a wonderful visit to Dana Farber for unfortunately un-wonderful cancer treatment. You are our new ""go-to"" airline, thank you!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
5134,Will not credit nor refund me for my flight.,"I am being denied a refund for my flight. I originally was forced to cancel my flight in March 2020, then forced to schedule a flight I didn't want in October, now the flight time has been changed twice and I am being told my entire $350 is being forfeited. This is by far the worst airline in the industry. Iam filing a complaint with the department of transportation. These guys are taking government money and they are still allowed to rob hardworking americans.",FrontierAirlines,trip_advisor,['Responsiveness']
5135,Cvg to Mia,Flew on Delta Airlines last year from CVG To MIA heading out for a cruise. Plane was clean and on time without any delays.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
5136,Atlanta - Fort Lauderdale - Nassau,"Seats were actually comfortable and had enough legroom for my husband, without having to pay extra for more leg room. Flight attendants were very friendly and professional. Boarding and unboarding were effortless. The only downside was that not all inseat screens were operational.",JetBlue,trip_advisor,['Assurance']
5137,Southwest Airlines cancellation.,"I love Southwest Airlines and fly them anytime they go to a city I’m visiting. They are reliable, friendly and don’t charge for bags or flight changes. Their fares are usually good but I’ve noticed them increasing significantly over the past year compared to where they were before. One of the few negative experiences I’ve had on Southwest occurred last month. We were sitting on the plane in Philadelphia for a flight to Chicago when the pilot informed us all flights to Chicago were on hold due to bad weather in Chicago and we would be sitting at the gate for about 30 until the next weather update. 30 minutes later, the pilot told us there would be more lengthy delays on this flight and said all passengers need to get off the plane. Turns out this flight to Chicago had already been cancelled (as confirmed by two flight attendants and a gate agent) but the pilot chose not to tell us this. Why not be honest and transparent with your customers? Was the pilot afraid of a negative reaction so he wanted to get the passengers off the plane before they learned the flight was cancelled? Because of the flight cancellation, we had to get a hotel room (not paid for by Southwest) in Philadelphia and take a flight the next morning. In my experience, people tend to react better to bad news when told the truth rather than something less than the truth. This was an unusual experience at Southwest as they usually do the right thing for their customers.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
5138,Don’t fly United,"How in the world do they OVERSELL TICKETS FOR THE PLANE, they are greedy and don’t care about their passengers, planes DO NOT HAVE WIFI OR CHARGING PORTS, waste of money to fly with them when cheaper airlines have much better accommodations and don’t oversell their flights to make everyone on board uncomfortable and the staff pissy",United,trip_advisor,['Responsiveness']
5139,Exploiting people who lost loved ones,"I was going to go visit my grandpa. He died before I could get there, and I’m not getting my ticket refunded. They won’t even refund 75% of it, or even half of it. They’re doing the devils work. What kind of sick person says that family member wasn’t close enough to me to qualify for reimbursement. That man was my life. He was the only good man I’ve known. He was my bestfriend. I didn’t get to see him, didn’t get to go to his funeral, and now I’m out $800.",Avianca,trip_advisor,['Responsiveness']
5140,Mint Service is a Home Run,"The Mint service on Jetblue is hands down the best class of service in the United States. The pricing is very reasonable compared to other airlines first class and the seat comfort, and space is far superior. The food and service is great. Only thing that can be improved upon is the wine selection.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
5141,"Small, uncomfortable seats which could not be reclined at all, tiny tray tables , upcharges for anything and everything.",Got us where we wanted to go but the lack of comfort made the long flight seem even longer. “Never again” if I can help it.,FrontierAirlines,trip_advisor,['Tangibles']
5142,Great Airline,"Jet Blue is awesome. From departure to landing pilots were awesome. The stewardess were very attentive also. Great leg room, TVs, charging stations, WiFi, snacks and drinks. Just remember bring your earphones or you can buy them on plane to listen to the tv. I would highly recommend this airline.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
5143,Very Uncomfortable Seats,"We booked this flight through Expedia; seats were classified as Discount Economy with Booking Class K. This means no Aeroplan miles, and got the most uncomfortable seats. We definitely won’t be booking again through a third party. On a good note, the pilot was very good, take off and landing were very smooth.",AirCanada,trip_advisor,['Responsiveness']
5144,They make you download their data mining app,"I downloaded a pdf on my phone of the boarding pass. I fly over 50 times a year on different airline. I always put it on my phone. When I get to the front of the tsa line they tell me that I need to download the app. I said, “no”. So then they send me back down stairs to get my boarding pass printed for $5. The nasty person at the desk says “you should’ve read the instructions that it needs to be printed out”. I have attached the boarding pass to show you that there is no where on there that it says that. They just want to be able to data mine and retarget you with the app. Fly else where if you can.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5145,Home,"Another great Spirit flight! I know not everyone agrees with me, but I have had frequent, positive experiences on Spirit. I plan on more in the future!",SpiritAir,trip_advisor,['Responsiveness']
5146,Smooth flight to Minnesota,Although the seating was a little tight the flight to Charlotte was not too long and the airline was on time.,Delta,trip_advisor,['Reliability']
5147,selling ticket that will never take off,"emirates selling on official website ticket that they know they wont take off, and sending cancellation email at 24h before flight date, ruining people schedules because of that i had to buy overpriced ticket on same date i was planning to travel with another airlines with 18h layover when i contacted emirates and told them story about that, they said you can fill out form for refund online and they will take fees for that , ask them to compassionate me but they don't have such a thing. i hope i will never have to flight again with this emirates airlines",Emirates,trip_advisor,['Responsiveness']
5148,"Nothing Special, In a Good Way...",Flight was on time. Seats too Close. No In-flight enterainment. Plane in Good Condition. Flight personel was friendley.,FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
5149,OK TATL,"Standard Economy on an A330-300. This was not as good a flight as the outgoing (on the newer airbus). Aircraft was not new, but clean. Seat was OK, legroom OK but recline limited. Food was OK, service OK. IFE OK, good selection, 8"" screen worked well. No power sockets.",Delta,trip_advisor,['Tangibles']
5150,Questionable fee for head phones,Flying back to jfk from Cancun on flight 787 headphones were free. However on the flight to Cancun from jfk the flight attendant charged people $5 cash per set. No images or documents to provide. Just my honest word.,Delta,trip_advisor,['Responsiveness']
5151,Amazing air hostess,"Travelling with my one year old for the first time. I was so anxious but I was very lucky we had the most amazing air hostess. Molly Perkins. She was not only extremely helpful but super kind and sweet. She made sure we had everything for the comfort of our son. Though it was an extremely hard flight for us as my son was really upset, Molly made sure we were well looked after. Emirates needs more people like Molly 🥰 Thank you for your hospitality ✈️",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
5152,Short Trip Home,"After a rocky long start at the airport the plane finally arrived and we were headed home. I don't know if was a JetBlue problem or the airports problem bit the computers went down and we had a long wait before they were up and running. No problems loading the small plane. They had me enter from the rear. I like it when the utilize both the front and rear doors of the plane makes things move faster. I don't like how on international flights you can't choose your seats, so I wasn't able to sit with my traveling partner. Luckily this flight was short so it really didn't matter much, but on the long hauls I like sitting with my partner. This flight was so short there wasn't any beverage service. Which was ok too. The plane looked fairly new, and ran smooth, no turbulence on this flight. No complaints.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
5153,Brilliant airline,"Absolutely a brilliant airline,staff are friendly and very good service,food was good and a free bar",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5154,Great Flights,"Our trip was somewhat unusual due to Covid, but we had the best flight crew on each leg of our trip. The flight attendants were very friendly and helpful and due to the plane not being full we were able to keep middle seat empty and in some cases whole rows were empty around us. We had a short layover in Vegas and then spent the night in San Jose. Each airport experience was good and we never felt threatened or unsafe. The employees at the Kona airport were especially helpful and went above and beyond to help us. I am so glad Southwest has started flying to Hawaii and I would recommend flying this Airline.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5155,Under staffed and flight delays ,"My returning flights were both delayed more than 40 minutes. Computer issues at boarding, Spirit’s employee did a manual verification and id check for each passenger to board all passengers. Approximately five families missed connecting flight, not enough time factored in to get from terminals and a second TSA checkpoint at Orlando airport. The Spirit agent stated he was working alone, without any help and was not aware of a delay with TSA; he did not make overhead passenger final call for flight departure, he closed the boarding gate slightly early with the flight on a delay which gave us a few minutes over the final 15 minute boarding. He then stated we could have made the flight hit he has no help and was working alone which prevented him from notifying the flight crew that a group of 4 to 5 families were there to board. There was no supervisor available for him to call to assist. There were no other Spirit flights departing that night and the agent advised that the morning flight was already full with no seats available, but could wait until the next day to attempt to fly as a stand by. I purchased on another ticket on a different airline to complete my travels. This added an additional $235.00, onto the total already paid to Spirit. I followed up with multiple agents to get assistance and was given the runaround. I was directed to the reservation staff, toll free numbers to reach customer service, directed to spirit.com link; completed that process but received no response. Called again spoke with a supervisors only to be referred to the chat line. The chat consisted of non verbal communication with only text message response and replies.. ending with the rep referring me back to spitit.com to complete the process a third time. Requested another supervisor while on chat messages. Now, here I am, left to share my experience by completing this rating. Very poor customer support when you have an issue, delays, short staffed at boarding gate, computer issues and hard to get a supervisor in person at the airport to assist with resolution. For these reasons, Spirit airline will receive a zero rating! Sincerely, Passenger traveling!",SpiritAir,trip_advisor,['Responsiveness']
5156,4 hr in line,"It’s just sad to see how US companies becoming Soviet style government mechanisms. Delta in business of flights cancellations for the 3 rd day in SeaTac, ruining holidays for people and they have 1(!) ONE (Karl!) person at the help desk to accommodate thousands of people, no vouchers, hotels, nothing. They just don’t give a fly, I guess the are not dependent on a free market competition anymore, they are all “to big to fail” now?",Delta,trip_advisor,['Responsiveness']
5157,This is my favorite way to fly,"jetBlue has been my favorite airline for years. They have all the services that you expect from an airline, snacks, on-board entertainment, roomy seats, and they don't nickel and dime you for everything.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5158,I WAS ASSAULTED BY A CREW MEMBER ON THE WAY HOME AND THEIR SOLUTION IS A VOUCHER. ON WAY UP AND BACK! WORST SERVICE EVER,"Not only did we have 7 delays on Fri flying out but we had 6 flying hone tonight. On way up my mother had blood sugar issue and I asked for juice and the stew flat out said NO.. said captain said tobstay seated but in the midst of this a woman walked to the bathroom and nothing was said to her. Not to mention the toilet paper in sink and all over floor ( we were 1st to board because moms in a wheelchair so noone had used restroomsince was supposedlyclean ), food crushed into carpet and gum on seat. THEN, on the way back I was assaulted by the male stew and when I called him out he yelled at me that my head was in the isle so it was my fault. I tried to point out that no its not, you should have used your manners. After that he screamed my full name where everyone could hear and as a domestic violence Survivor his unacceptable. Not only because I'm a Survivor but because what man hits a woman and then yells at her like she's in the wrong?! My kids couldn't believe it. Then when I called to request a full refund because I didn't pay $700 to be assaulted, they said no but they would give me a credit 🤔 WHY WOULD I EVER FLY WITH THEM AGAIN.?! I have an investigation being open on their conduct as staff. They claim they are the Tampa Crew.. well Tampa crew, you made sure to walk around and point out people who you didn't think were wearing mask properly yet one of your stew members was having a full conversation with her mask all the way pulled down and when I pulled my phone out to take a video after a few minutes to have proof when i called them out they snapped at me and said she's eating. Well, so was the lady you yelled at for eating an apple.. also, they were not wearing any gloves. 7 people who came off the plane before us said it was worst flight they ever had. This airline is trash as are their employees and they really should be shut down. They are trying to condone their staffs behavior and it got so ridiculous my 14 YEAR OLD DAUGHTER screamed from the back seat that Frontier is only condoning domestic violence and elderly abuse and its a sad day when a 14 yr old can recognize the difference yet an adult cant. Im supposed to recieve a call tomorrow but if I don't I will blast video of phone call all over that way the world can see how they reacted to one of their staff putting hands on a customer.. NEVER FLY THIS AIRLINE. ITS NO DEAL. $153 for 3 ppl to fly $150 for our carry on on way up and $197 on way home. So I paid $500 sat thru 13 delays only to be hit and verbally assaulted by the crew.. UNACCEPTABLE.. THIS AIRLINE NEEDS SHUT DOWN.. the crew working that flight should be fired",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5159,Terrible service,"This airline has become awful to fly with. Would not recommend. Attendants will harass you every single time you put your mask down to sip on your drink. They will serve food, but will not social distance the customers. Terrible service!",JetBlue,trip_advisor,['Responsiveness']
5160,The flight was good and the service was exceptional,"My husband and I have recently taken United on a couple of getaways. We used first class in both instances and I was very pleased (generally) with their services. I found the service to be ""simply put"" better than average. Would I consider it to be ""first class"" No! I would consider it to be very nice and comfortable. I can't say they went over the top. In one trip we took (not this one) I found the plane itself to be dirty and obviously not serviced even though we took the first flight of the day. The seats and arm rests were actually quite dirty. The flight attendants were very nice and the food was good. The actual flight itself was very smooth. Both taking off and arrivals were exceptional.",United,trip_advisor,['Assurance']
5161,Worst experience ever!,Worst experience ever!I don’t recommend Frontier! My husband and I had booked a 3;45 flight did not get to Orlando until 9! We were to be in Orlando at 6! Finding our baggage was stressful. Even though we paid $102. For two bags. It was the worst customer service ever !,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5162,no ground crew waiting,"So my flight arrives in yvr, pulls up to the gate , STOPS!.... then the captain gets on the speaker and say's "" Sorry folks the ground crew doesn't know that we have landed yet"".... Nice... almost didn't get my flight to yqr.... But the flight to regina on the CRJ 900 was good, new plane.... nice.... take pair of headphones with you... good video's.... I sat in an emergency exit, good extra leg room, good seat..... didn't pay extra for either.. seat 20A",AirCanada,trip_advisor,['Responsiveness']
5163,Charged for service animal,Horrible!! do not fly with spirit airlines if you have a service animal!! They will discriminate you because of disabilities. They will charge you for a service animal!! And a bag!! Ridiculous!!!!,SpiritAir,trip_advisor,['Responsiveness']
5164,17 hours,"if you can go first class, do it.It is a long flight and if you don't sleep and I don't know how you can, in those seats. the staff are great, they feed and drink you all the time. 17 hours is a long time to watch tv and movies. You are very happy when you get there",Emirates,trip_advisor,['NA']
5165,My bag spent more time in Johannesburg than I did,"I flew in Economy Plus from Newark to Johannesburg roundtrip and it was worth paying for the extra legroom for these flights. The flights were comfortable and there was a wide variety of movies, shows, podcasts, and more that could last you for an entire flight. The free iMessage/Whatsapp services on board worked well and a great way to stay connected while flying. The food was pretty bland. We were served three meals (dinner, midflight sandwich snack, and breakfast). The portion sizes were smaller compared to other airlines. It seemed like United has some cost-cutting measures, such as no hot towel service or amenity kits, which might help in making United more competitive in routes like Newark to Dubai, where Emirates is the main competition. My biggest problem happened at the end of the trip when I arrived in Newark. All of the bags were offloaded from the plane and arrived at baggage claim surprisingly quickly for Newark Airport. We checked in four bags, but only three arrived back in the US. About 40 people were still standing around baggage claim still waiting for bags when the belt stopped and the carousel screen reported that all bags were delivered. After searching for the United Lost Baggage Representative, the representative said that a number of bags were offloaded in Johannesburg and passengers needed to file claims in order to be reunited with their luggage. Upon arrival in Newark, the United app reported that all four bags were being offloaded from the plane at Newark Airport. However, the app was incorrect since my bag was on the list of bags that never made it on the plane. I filed the claim and the call center rep confirmed that the bags would be on that night's flight from Johannesburg to Newark. This was said for about three days until the bag finally flew out of South Africa to the United States. I spent two days in South Africa touring Johannesburg, but my bag spent more time in Johannesburg Airport than I did in the city. Upon arrival in Newark, my bag decided that it couldn't get enough airport time and spent about another three days in Newark before United finally shipped my suitcase back to me. I was lucky that this happened when I arrived home, but many South Africans were stranded without any bags on their arrival in the US. Overall, the experience was not bad. I think it took too long to be reunited with my bag when they knew that it was in South Africa and was promised to be returned in 48 hours.",United,trip_advisor,"['Reliability', 'Responsiveness']"
5166,Poorly managed ,"Poorly managed, nobody directing anything, no agent helping with lines and letting it turn into mayhem, self checkin had not a single agent helping elderly people and others having trouble navigating the system. And just a general DMV attitude when dealing with any airport personnel",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5167,Very poor food and lack of attention from cabin crew.,The food was barely edible and the cabin crew not really that attentive although we were travelling overnight. The quality of emirates food and to a lesser extent service has certainly worsened considerably in the last few years. We travel from Perth to the UK once a year give or take and have been doing so for the last 20 years. In some aspects I feel Emirates has now become just a bog standard airline instead of a really good one which it was at one time. The leg room on the A380 is excellent and the entertainment is good. The service can be OK but is and hit and miss.,Emirates,trip_advisor,['Assurance']
5168,Don’t waste your time and money!,Worst experience and I didn’t even take the flight. The canceled my lay over flight the night before I would be taking this flight which would’ve left me stranded in Las Vegas till late the next day making me stay over 12 hours at the airport. Cancelling the flight completely was also the worst thing. I’ve never flown with them before and I’m never going to fly with them ever. No wonder their flights are cheap. At least I’m getting my money back. If they’d let me give them a 0 I would.,SpiritAir,trip_advisor,['Reliability']
5169,Worst Customer Service and Poor Website Navigation,"DO NOT BOOK WITH THIS AIRLINES IT IS NOT WORTH THE SAVINGS!!!!!!! They do not have a customer service number you can call for help and you go on their website to figure things out and if you accidentally click on wrong button, it can cost you hundreds of dollars and your flight being cancelled. I have traveled all over the world, and this was my first time with Frontier and only chose them for a quick 3-hour flight to Dallas. I went on site to see if I could speak to an agent and they do not provide anyone for you to speak with, I tried to chat with someone and after an hour of not getting a response I tried to navigate their website, and all went downhill from there. Most Airlines websites allow you to click on and see how much your flight would cost to cancel and then once they show you the cost ask you if you want to cancel and then you have to confirm you are cancelling. do not fly frontier because once you hit that cancel button you are then told your flight is cancelled and they are charging you $99 plus $23 spoiler fee!!! They don not say do you want to confirm this cancellation they automatically cancel your flight before you know the cost. and no matter what you say or do they will send you and email basically telling you tough luck. The website does not even tell you if you click this button, it is an automatic cancellation. Imagine if they do this to 100 customers trying to figure out what cancellation cost is they have just pocketed $100,00, no wonder they don't have live people to talk to they get rich off of your mistake of not knowing how to navigate their crazy website. It would have been cheaper for me not to shop up for the flight that was $58, so why would I have ever agreed to a $122 fee for a $58 flight. Do not fly frontier, fly Southwest you get free cancellation, 2 free checked bags and a carry on. I cannot stress enough do not fly Frontier. Southwest will cost you a little more but well worth the great customer service.!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5170,"Bad weather, great service ","Nov 29 2019 we were half way to PEI when the pilot announced that due to unsafe landing conditions, we had to turn around. When we landed back in Halifax, we were met by Levent. We were delighted. He walked out from behind the desk to talk to the passengers. Professional customer service. He clearly explained that those who paid the most would get the remaining seats on the next morning's flight. Then we were completely delighted when Levent gave us hotel and meal vouchers. Later that evening, the App showed us we were re-routed to Montreal and the Charlottetown the next morning. Thankfully we had resources to rent a vehicle and we drove to PEI the next morning. Had we taken that flight, we would have been delayed 2 more days in Montreal. I guess you could say we did not get to our destination with Air Canada, but this professional customer service experience was positive. When you love in St John's, air travel can often be interrupted. Great service transforms the experience.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5171,worst ever,I've had two cancelled trips on spirit lately and they try to offer me a credit for more flights rather than refund my credit card. this airline is garbage.,SpiritAir,trip_advisor,['Responsiveness']
5172,One of the better flights we've ever had on United!  ,"It's easy to criticize airlines these days, but we had very little to complain about with this flight. The check-in and boarding were orderly and efficient. The plane (a brand spanking new 787-10 Dreamliner was truly a dream: clean, quiet, comfortable (even in economy), with far more legroom than we're normally used to in economy. The flight crew was pleasant, efficient, and attentive. We benefited from the jet stream, flying up to 728 miles an hour (nearly the speed of sound!), allowing us to arrive in Munich more than 30 minutes early. Our only complaints were that the pasta meal they provided was truly dreadful (neither my wife nor I could eat it!) and the disappointingly had not stocked any craft beer on board for the flight, even though it was listed as an option in the in-flight magazine.",United,trip_advisor,['NA']
5173,Avoid Emirates Airlines.  Qatar is cheaper and has superior customer service.,"Emirates people are liars. I am happy to report that I have redirected over $68,000 from Emirates to Qatar influencing my personal friends so far and it has not even been a month. Don't believe what their agents will tell you. Get it in writing because otherwise they will deny it and will lie if they have to. Twice their customer service declined my inquiry about a complimentary limo service for Business Class. Their customer service told me that it is included only if there is a lay-over for over 8 hours. When I confirmed with a travel agent friend and filled out their complaint form, they wrote back that I declined the service. I even sent them my email exchanges with my hotel if they offered the service. It would not make sense that I would decline Emirates and then turn around and ask the Hotel. I demanded the transcript to this supposed declined service and have not heard back from them since. The Emirates agent also told me that I was allowed 10 pieces of luggage as long as I am within the weight limit. I had 5 for two of us. They refused to let me board unless I paid an extra $203 for the 5th piece. I have sent complaints to them several times and they have stopped responding. I have demanded transcripts of the calls and nothing. Its about doing the right thing and not about money. This will be a very expensive mistake for Emirates and I will make it my life's mission to discourage people from travelling Emirates.",Emirates,trip_advisor,['Assurance']
5174,An OK flight in economy class.,"We had a decent evening flight from Dubai to Tel Aviv. The plane was, again, packed, and the service was underwhelming. The food was plentiful, but not to our taste.",Emirates,trip_advisor,['Tangibles']
5175,Great Flight To and From Mesa,"My family and I have been flying on Allegiant Air for several years now and absolutely love it. Rockford and Mesa are both small airports and so convenient to use. Both airports make traveling a lot less stressful. We also have flown on Allegiant to Florida and Las Vegas. I highly recommend this airline. Yes, they charge you individually for each feature, but still worth it to me.",Allegiant,trip_advisor,['Tangibles']
5176,Na,Lazy staff cleaning and attitude and it takes for ever to bring the laggege. They should train more friendly staff.,SpiritAir,trip_advisor,['NA']
5177,Worst experience,"The connection flight was delayed for 2 hours and they forced me to check in my carry one because there were not enough room in overhead bins. I had to wait additional time at baggage claim just to get my carry because I didn’t have any other luggage. So addition delay to get home after traveling 20 hours. Price wasn’t cheap, so I would expect for that price much better experience.",United,trip_advisor,['Responsiveness']
5178,Great Airline,"We have used Emirates several times and each time we can not fault them. A380 is just quite nice and comfortable, as well as the service and the crew. Definitely fly them again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5179,Horrible Airline.,"Absolutely the worst airline I have even flew on. None stop delays, staff will not communicate with you. I'm currently sitting in Atlanta with a 2 hour delay cause the pilot didn't show up. Its one thing after another with this airline this was my first and will be my last ticket I ever purchase from them.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5180,Horrible customer service,They changed our flights with no option to not have it changed and we ended up with less time for our trip and no travel voucher for the inconvenience. We tried to get our second flight changed to make up for it and they said we would have to pay an extra $600 to move it. Would not recommend this airline to anyone. If I could give a worse number of stars I would.,SpiritAir,trip_advisor,['Responsiveness']
5181,Egregious delays,"Flight was delayed 2.5 hours, then walked back 20 mins, then delayed again as I sit here still waiting to board at the original 2.5-hour delay mark. No weather problems or apparent issues beyond the airline's control. But they did overbook the flight and auction off a travel voucher until someone volunteeered to rebook, which was another delay. Do yourself a favor and pay a little more to book with a more reputable airline.",FrontierAirlines,trip_advisor,['Reliability']
5182,a HUGE thanks and Happy New Years wish to the crew 31 Dec 2019 DTW - SLC,"Last day of 2019 was surely going to be busy and hectic and sure enough it came to pass, but the ground crew and especially the flight crew were AWESOME, They were very friendly, kind and definitely tried their best to make you feel a very valued customer. I don't often express my appreciation for Airlines but when your experience was such to be remembered, then it would be a fail on my part. So, Again, a Happy New Years wish to all of DELTA AIRLINES and especially their DTW- SLC Crew on Dec 31, 2019 and with that..a well deserved THANK YOU !!",Delta,trip_advisor,['Assurance']
5183,Awful,If you do anything take my word on this!!! DO NOT FLY FRONTIER! I am not one to leave reviews. But AWFUL,FrontierAirlines,trip_advisor,['Responsiveness']
5184,"Emirates business class - GOLD member too, still I am suffering with my complaint no one is answering","I am GOLD member to Emirates. I booked 4 business class tickets, 2 first class tickets in last 8 months. I travelled with my mother on Nov 30th from Seattle to Hyderabad via Dubai. Since she was ill, we forgot our handbag. We requested before flight takeoff as my mother came from ICU, her medicine was in her bag. Flight staff said that they will send the bag immediately. they haven't send it. We suffered a lot for the same medicine in India. I complained to Emirates, I haven't heard anything. I travelled to Dubai again on Dec 10th, contacted Dubai Airport & found my bag, Gave reference number to Emirates. As Dubai Airport staff rejected to handover the bag to me. I gave Reference number to Emirates, and I have been contacting from 2 months almost 2-3 times to Emirates, Emirates confirmed my bag. But they are not sending to Hyderabad. I am sending emails to Emirates Support. No response at all so far.",Emirates,trip_advisor,['Responsiveness']
5185,Terrible customer service,"Plane waited on the tarmacs for an hour before letting us off which then caused me to miss my connecting flight. they offered me no reimbursement for a hotel room, the next flight out was the next day (over 28 hours later!) and the help desk was extremely passive aggressive, unhelpful, and downright rude.",JetBlue,trip_advisor,['Responsiveness']
5186,Round trip to VegS!!,"Great flight, both to and from Las Vegas. Service is always right on. We had a 3 hour layover in Baltimore, MD on our way to Vegas and a 5 hour layover in Baltimore, MD on our way back to Manchester, but the price was right and we had the time. Whenever possible, I fly with Southwest Airlines.",SouthWest,trip_advisor,['Responsiveness']
5187,If only I could screw United like they screw customers,"Worst flight ever. To start, I had to check my carry on bag, while others were allowed to keep theirs. This started the trip off poorly. But nothing huge. Then the take off got delayed 45 minutes because apparently getting baggage to the proper place on time isn't possible for these guys. Just to clarify, that's 45 minutes late to take off for what was supposed to be an hour long Flight to Greensboro. A one hour flight. A one hour flight. Yes, I'm intentionally referencing Gilligan's Island, because that's the level of competence I have seen from United. None. Then after leaving almost later than the arrival time, we circle Greensboro for 30 minutes before going to Charlotte, because of some damn Fog. But the staff refused to tell us much of anything until we were basically landing in Charlotte. Had I realized United's pilots cannot navigate fog (which is low lying clouds) I NEVER would have agreed to fly with them. Much less paying to do so. So now, because of the pathetic incompetence of thier staff, my terminally ill father (the reason for my trip) has to pick me up in Charlotte. F*** you United Airlines. You are GARBAGE",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
5188,Non-existent customer service,"I am currently on hold with Delta in order to add an infant to my ticket, something they require me to do over the phone. I have been on the phone for 2 hours and 15 minutes, as well as waiting for 1 hour and 15 minutes for them to respond to their chat customer service. I literally don't know what to do to get my infant onto my flight. I will never fly Delta again.",Delta,trip_advisor,['Responsiveness']
5189,Horrible,Absolutely horrible airline. They don't enforce the rule to put personal bags under the seat and carryons on the oberhead compartiment wich results in not having enough space for the people who were charged extra to keep their carry-on. Etitled morron passengers don't give a **** and shove their small bags in the overhead and need to be educated by the staff. I suggested it to a stewardess and she had the rudest reaction. Horrible airline. Even low cost ryanair is better,United,trip_advisor,"['Responsiveness', 'Assurance']"
5190,Happy & relaxed,"Our flight was good , excellent food which came along often , service with a smile I felt happy and comfortable there were no problems or stresses on the flight , I have never traveled overseas so I was very chuffed with how it went",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5191,awful experience,"They cancelled my ticket 30 min before boarding, unknown reason, found email accidentally, never happened before with 30 other airlines",United,trip_advisor,['Reliability']
5192,I absolutely DO NOT recommend Southwest airlines,"The Southwest staff were very unfriendly to my family and me. This is the last time my friends and family are taking southwest. I absolutely DO NOT recommend them. Hopefully, everyone else will have better experiences with them once they manage to train their staff members to not have attitude when talking to their customers.",SouthWest,trip_advisor,['Assurance']
5193,The BEST airline,Hands down the best airline. Planes are updated with modern accessories. Same plane on another airline WILL NOT have the same accessories. USB/power connections at all seats...not just premium or 1st class seats...touch screen monitors at every seat and so on. Like having a SONY TV compared to a SANYO from Walmart,Delta,trip_advisor,['Tangibles']
5194,Never again,"Terrible service. Bad enough with the tiny cramped planes ,but after rushing to make this connecting flight, gate was closed few minutes early and ticket lady claims seats were given away, even though 1st flight i was on claimed to be in contact with spirit and even told us we had a few extra minutes but to hurry. After running with another group almost seemed like they closed the door when they seen us coming. To make matters worse the next flight she can get me on is 6 hours later. There was a reason i stopped flying them, now i remember. Whatever you think you may be saving you will pay for in bags, water, or extremely poor service. Guess I'll make peace with spending my day in the Las Veags Airport. Thx Spirit just the vacation i wanted.",SpiritAir,trip_advisor,['Responsiveness']
5195,The best experience,"This was our first First Class experience and it was amazingly good. You can't do better than this on a commercial flight. We already flew several times in Business with Emirates and that is also a great experience, but this one was exceptionally good. The flight attendants were extremely courteous and friendly and we got maximum comfort. The amenities were great, flight entertainment was - clearly - first class. It was like travelling in your own private room, filled with all the goodies. I barely realised I was on board. Food and drink service was also personalised, as such that one could order whatever at any time. I particularly enjoyed the Dom Perignon ;-) If you can afford it, I would definitely recommend it, as it is the sort of experience one does not forget... but even the Business class with Emirates is extremely good, the best of all the other airlines I flew with.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
5196,Amazing airline and service,"This was my 4th time in 2022 travelling First Class with Emirates. Every flight was amazing. However the service on this particular flight (7 May, seat 2A) was beyond amazing! There was a particular air hostess that was so good, polite, intuitive and caring. She made the flight extra special... Wish her the best of luck with her career.",Emirates,trip_advisor,['Assurance']
5197,Southwest is consistently good,Our flight back home was cancelled so we contact Southwest to make the necessary changes. We were rerouted but were only an hour or two later to reach our destination. We contacted them about getting our precheck funds back and it was done within 24 hours.,SouthWest,trip_advisor,['Responsiveness']
5198,Very uncomfortable for short people,"The headrest should be adjustable to fit different people. I'm 5'2"" and my head was pushed forward for 5 hours. My neck and shoulders were so sore by the time we landed. Even if that headrest was removable that would have been better, not everyone is 6' tall.",United,trip_advisor,['Tangibles']
5199,Lol. App only dowloaded 3 of 4 boarding passes. When I went to customer service I was told that they had to charge me $25 to print out boarding pass at airport!,So what do I do? I never got it in the first place. (Stuff like this makes me Not want to re-up on GoWild pass).,FrontierAirlines,reddit,['Responsiveness']
5200,spotty service,I arrived 2 hours early and waited at the gate as the flight continued to be delayed. The screen and the website/app updated very slowly and never changed the gate. I listened for announcements and never heard one but the only time I saw allegiant personnel was when they closed a different gate and told me my flight had taken off. I was extremely upset but grateful that I had purchased their insurance. But I was told I had to make changes 45 minutes before takeoff for it to apply. So I lost the tickets and the insurance.,Allegiant,trip_advisor,['Responsiveness']
5201,Love direct flight SFO to SIN,I have flown from US to Singapore & visa versa since 1990. I currently have 1.5+ million miles on United Airlines. I really like UA’s direct flight to an from Singapore!,United,trip_advisor,['Reliability']
5202,Always delayed flights,I've flown on spirit many time but everytime I'm in Puerto Rico trying to go back home there'S ALWAYS A DELAY....my flight was for 6am last min I got a message saying my flight was delayed until 140pm. This airline is garbage. Never flying Spirit AGAIN!!!!,SpiritAir,trip_advisor,['Responsiveness']
5203,Companion Fare,It is not as good as it sounds. When I tried to make reservations either there were no flights the day I wanted to fly or only one or two times of day you can fly. I will not be using my companion fare ticket so I will be losing it. I will be cancelling this credit card and going back to my gold card.,Delta,trip_advisor,['Responsiveness']
5204,can't beat it,"everything was great. at the counter the lady suggested that we move items from our checked luggage to our back packs to avoid extra fees. we boarded on time and were expected to take off early, but there was a head count issue so we were very slightly delayed, maybe 20 minutes. i had allowed for a delay by not having my execucar pick us up until 2 hours after our landing, allowing us time to get our bags and eat lunch, if needed. the return flight was without a hitch. the staff was nice, the pilots were good and the seats weren't uncomfortable.the price was great. i would fly with them again in a heartbeat and hopefully will.",Allegiant,trip_advisor,['Responsiveness']
5205,Wheelchair service... sort of ,If your in a wheelchair don't expect them to move you if there's a gate change. My husband had to get himself and the wheelchair to a different gate. Had 9 minutes to do so. If your going to offer wheelchair service you should follow thru. Don't just leave them stranded.,SouthWest,trip_advisor,['Responsiveness']
5206,Non stop makes the flight so much faster.,Most Southwest flights out of Spokane involve at least one stop on the way. Now they have two no Vegas non-stops each day leaving and arriving. We usually take the morning flight leaving about 6am and we take the return flight leaving Vegas about 9pm. This usually give us almost a full final day without having to spent another night. We also use the Lift service while there and avoid paying for a rental car or an airport shuttle.,SouthWest,trip_advisor,['Responsiveness']
5207,Outstanding customer service/ flights ran close,"This was my first time flying with this airline and I am impressed by the level of customer service they exude. There were no extra baggage fees, the seats are extra plush and comfy, and the staff is bi-lingual which was helpful for someone with few Portuguese phrases. My only mark down was that we always boarded late and it felt a bit hurried but other than that I would fly with them again.",Avianca,trip_advisor,['Assurance']
5208,Terrible Delays,"Spirit Airlines delayed our flight incrementally up to five hours later than the set departure time. They gave a 50 credit for only flight purchases that expire within a month. We were notified of the first delay and hour and a half before the flight. Even if the price seems good, I could not more strongly discourage any travelers from using Spirit. Spirit has been the worst quality airline I have ever used, terrible without a doubt.",SpiritAir,trip_advisor,['Responsiveness']
5209,Just a little bit of leg room.,"Welly started with a gin and tonic or two... a little nice movie and then a solid 5 hours flat lying down sleep. Magical. The whole plane was empty, no one anywhere. Staff were very chilled and relaxed. If I could afford it again...",Emirates,trip_advisor,['Tangibles']
5210,Good flight at a very reasonable cost,"We fly from the UK to Adelaide on a regular basis to visit family and have used Emirates for the past few years, mainly because the layover in Dubai is only 2 hours. We’ve always found the flights to be fine. It’s tedious to sit in a confined space for a considerable length of time, but that’s the nature of the trip involved. The flights have left on time, the service is efficient and friendly and the food remarkably good for 36,000 feet. I do like the fresh fruit.The range of films on offer is amazing, the latest releases and classic ones included. For economy-priced travel, this is probably as good as it gets.",Emirates,trip_advisor,['Assurance']
5211,Gone on the Cheap,"Today's flight home from Dubai was very disappointing as we normally use Emirates for our flights to Europe but this will be the last time. The flight was delayed for just over two hours and when we got going the service from the cabin staff was so unprofessional that the seemed to be only trainees. There was no hot towels on take off and they failed to answer repeated call button requests for just a drink of water. One side of the cabin received food menus and we got nothing. They did feed us though and the food was ok but not up to their previous standard, the staff pulled the trolleys into seats repeatedly and dropped items regularly. Snack items were begrudgingly given out if you asked and the staff seemed nervous and unsure or just plane not interested in their work. The flight was pretty smooth and was only one hour late getting into Brisbane so that part was ok except just minutes before boarding the departure gate was changed to the other end of the terminal and an other luggage search. so be warned Emirates have really cheapened off everything.",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
5212,Great Service,We had 2 connections both with Air Canada. The service was great and the flight attendants were really tentative and friendly. I would fly with them again.,AirCanada,trip_advisor,['Assurance']
5213,Worst Airline,I had to give a star in order to write this review if I could I would give it 0 stars. They cancelled our flight then did not even attempt to help use. We were by ourselves. I do not recommend this airline.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5214,Worst,Worst trip ever. They could at least be truthful they tell you something when they know they lie. Definitely fly with another airline.,SpiritAir,trip_advisor,['Assurance']
5215,Business Travel in Comfort,The A380 was really good plenty of space loved the bar and the staff are friendly and helpful would definitely recommend them . Lounge in Dubai is okay large but a bit stark,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
5216,From Atlanta to Mumbai,"I have been flying from Atlanta to India for over 30 years. Delta has flights to Mumbai and Bangalore - at this time. I recently flew on DL codeshare partner Virgin Atlantic - from ATL to London was a non-plus flight, nothing terrific to share - London’s airport is weak - as is having to go through security again before the second leg of the flight to Mumbai...security rules in London are different and make little sense ....I would not fly this route again to India. On the return, I flew Delta non-stop from Mumbai to JFK - a long 16hour flight, but Delta does all possible to make it comfortable...much easier not stopping in a Europe port - had no trouble at JFK with customs, immigration, to make connection to ATL - the particular flight I was on from JFK to ATL was delayed 4 hours - I think that is an anomaly so I will let it pass - Qatar has a good flight from ATL to Mumbai or most international ports in India which is cost effective and time effective - I always look at what they offer and have flown with them - which is comparable with Delta - Qatar has Delta beat with two stops if you are flying into India somewhere other than Mumbai - Flight is from ATL to Doha - then the second flight from Doha to most Indian International airports - easy peezy....",Delta,trip_advisor,"['Tangibles', 'Assurance']"
5217,Worst Customer Service,"Frontier used to be ok for what you pay for, but the last year has been horrible! The app, customer service, changed flights with no explanation at all. I'm done with them. Too bad. It used to be a great value, but now is just garbage. Pay a little extra and get the seat you want, bags included and people that actually care.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
5218,FRONTIER STEALS YOUR MONEY,"I am a frequent flyer with Frontier Airlines. My husband and I were flying to Puerta Vallarta for our 30th anniversary. We had two items: a backpack that was free due to my frequent flyer status and a carry-on that I prepaid $122 for the round trip. Even though we measured the carry on all 3 dimensions to be in compliance with the requirements, it was slightly bigger and we paid $99 for it one way and $57 for the same bag on the way back. I asked the attendant at the gates to refund the $122 we didn't use as we didn't have a second carry-on. She suggested going to Customer Service and missing the flight or emailing and requesting a refund of $122 that hasn't been used. We paid for the same item twice: for a carry-on ($122 pre-paid) and then for the checked-in bag ($99 on the way to Puerta Vallarta and $57 back) for exactly the same item. As of right now, we paid twice for the same item in the total amount of $278.",FrontierAirlines,trip_advisor,['Responsiveness']
5219,Excellent Service,"Excellent service from the whole crew, especially Maya, who should be praised, she gave the best service I have ever had on emirates and was very respectful too, please give this hostess a raise and promotion. Flight ek001 0745 Dubai > London 20th Marc",Emirates,trip_advisor,['Responsiveness']
5220,My flight to Lagos,"This 5Star is for Natasha, one of the Etihad Check-in staff at London Heathrow 4 on the 19th of March 2020. She made an otherwise traumatic experience bearable. She was so patient and so helpful and so kind. Thanks Natasha.God bless you.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5221,Waste,Made me throw away a glass of wine bought at the gate. $20 glass. Thanks Probably to make me buy their products. Why would you bother a seated person having a good moment with his Cabernet Sauvignon and still haven’t taken off ? Totally unprofessional.,SpiritAir,trip_advisor,['Assurance']
5222,Bare minimum,After getting off an American Airlines flight I was really bummed with no extra amenities. No personal tv to watch and no movies to view. Just a cramped seat with nothing else to say. Barebones flight.,SouthWest,trip_advisor,['Tangibles']
5223,Nothing Wrong with Average,Please don't get me wrong there was nothing bad about our flight to LAS. We paid for early bird boarding and were able to snag a pair of seats in the exit row. Dropping off our bag and getting boarding passes was seemless. Security at DIA took FOREVER! At least 35 minutes on a Sunday evening. Boarding was efficient. The flight was non-descipt and had the standard drink and pretzels. Folks on the flight were calm compared to other flights I've taken to Vegas. Baggage pick up time was average. Will fly with SWA again.,SouthWest,trip_advisor,['Responsiveness']
5224,Terrible airliner,Easily the worst flight I've ever had in my life... Garbage through and through. Seats felt about as good as recycled cardboard wood and there was just delay after delay after delay.,FrontierAirlines,trip_advisor,['Responsiveness']
5225,DELAY DELAY DELAY!!!!,"If you want to get to your destination on time, THEN BOOK WITH A DIFFERENT AIRLINE!!! Waist of money and your time to fly Delta! The worst of the worst airlines to fly domestically.",Delta,trip_advisor,['NA']
5226,Is there any way to view how many seats are left on a flight?,Need to book a ticket but I'm wondering if the price will go down. I'm less than 2 weeks out,FrontierAirlines,reddit,['Responsiveness']
5227,Jerking me around with lost suitcase,"It was just a 64 minute flight on Friday September 11 from San Francisco to San Diego. United managed somehow to lose my suitcase. These things happen but their dealing is unacceptable For 5 days Ive been calling them every day without success. They answer like a robot that they are still looking for it. Every day I get an automatic email suggesting their team is still looking for my bag. They seem to make it torture to resolve the case. Say you lost it - they dont. Allow me to speak with an agent in San Francisco someone who would be on my case - no we cant do that. Allow me to send a picture of the suitcase - no we cant process it. They say in their sight you may be eligable for 1500$ compensation if they did not find suitcase in 5 days. Ya so they wrote, so what. File a claim on site and in 6 weeks maybe we send a check. Dear UA - It is so simple to assign person as a case manager someone who would follow a case thru. They dont seem to care. Dear United I'm willing to be dragged out of a plane by security guards if it will help me know what happened to my dear suitcase. If you cant find it say its lost and compensate. Dont give me the run around.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5228,"Wonderful service, comfortable seats with plenty of leg room.","I found my flight to be comfortable, the service was good, the crew very pleasant and accommodating. Lots of leg room and the selection of movies were very good, the choice of smacks to purchase are very good.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
5229,Cancelled my flight and charged me for a cancellation fee when I wouldn't rebook with them.,"This may sound ridiculous and it was. I could not believe the absolute bottom level of customer service that this airline company provides. I booked a flight on November 1st (for a November 7th takeoff) and on November 4th, they canceled my reservation. I asked them to rebook me for the next available flight but it was about $200 more expensive (one-way) probably due to being closer to the takeoff date. I then just asked for a refund of the original flight and they agreed. But they would charge be a cancellation fee of $80. I asked to speak to a supervisor and still no luck. Still waiting to get my refund (minus $80 I guess).",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5230,Great and kind service,"Service was great, everything in German, German speaking staff on board. Entertainment very good, new movies. Some of the moview not available in German, but did not matter to me.",AirCanada,trip_advisor,['Responsiveness']
5231,TO AVOID,"TO AVOID. 3-hour delay, no apologies, very unfriendly cabin crew. Would not recommend. One of my travel days was ruined",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5232,Todo perfecto,"Yo viajé lo mas bien. Todos super atentos, puntual , todo perfecto. Me dá pena leer tantas malas opiñones, viajé con miedo pensando cosas malas y salió todo genial",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
5233,Excellent flight team,These guys where fantastic the space and legroom adequate and the service with constant smiles and attention to detail could not be faulted . The kids where kept entertained with lots of activity packs etc,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5234,Férias,"Companhia aérea com excelente serviços a bordo, funcionários prestativos, programa de fidelidade muito bom, preços sempre com promoções que são bem vindas, fidelidade no que se presta a fazer em relação ao cliente.",Avianca,trip_advisor,['Responsiveness']
5235,any free cancellations/changes due to covid?,"I saw that allegiant decreased their change fee to $25 in may 2021 as a response to covid, but I was wondering if anyone has had success with getting this fee waived altogether (or a voucher for cancellations) after talking to customer service. I need to postpone my flight back to school due to omicron and I know that other major airlines have been letting customers do this for free if they call since things are so uncertain. just wanted to know if it was even worth it to ask them so I don’t waste my time sitting on hold for three hours waiting to get in touch with an agent.",Allegiant,reddit,['Responsiveness']
5236,Smooth Travel,Our flight was full and still on schedule. Luggage check in and pick process was smooth and without incident.,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
5237,Best!,"I love how I got amazing deal for me n my husband from Newark to Paris. As compared to other airlines ""United"" is so spacious and I loved their service. Thank you!",United,trip_advisor,['Responsiveness']
5238,Terrible customer service,"Have been waiting over a year for a refund of a flight that was cancelled by the airline due to Covid. They promised the refund has been authorised when this is not the case. At first they told me I was going to get a credit card from them with the ticket value so that I can spend at a later date, then When I contacted them again a month later they said that they had no record of that eventhough I have it in writing from then then they promised me that a refund has been authorised this was over a month ago and what a surprise still nothing. I am being robbed here of £1500",Avianca,trip_advisor,['Responsiveness']
5239,Spirit good choice.,I love flight attendance jokes I would like to have at least one snack 😋 also the wheels chair service was amazing 👏,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
5240,check rules before you buy a ticket.,"I did not make the flight on time from Phi to Clt (short time connection for an international flight) due to immigration lines plus I have to pick up my checked bag. Frontier could not get me into the next flight so they asked me to get new tickets for a family of 4, spend over $640. They did not take any responsibility. I would not flight with them again...",FrontierAirlines,trip_advisor,['Responsiveness']
5241,Another great flight,On time no problems both trips to and from treated very nice. I think they could come up with better snacks though.,SouthWest,trip_advisor,['Responsiveness']
5242,More food than United on basically the same flight,"I found it interesting that we had more food on the flight from TLV to YYZ than TLV to EWR (so basically the same duration). I didn't necessarily like the mid-flight snack but I do appreciate they offered one. It was a cream cheese sandwich (which would have been fine) with some chives or something in the cream cheese...I don't care to eat chives. As a star alliance elite, I did board early, but there was no overhead space. The last 5 rows of the plane have 0 overhead bin space because they are either allocated to crew or to service items such as cups and napkins and toilet paper... you'd think in a big plane they would have dedicated storage for all of these things (including crew bags). AC knows people in the back will have carry on bags... but they offered no storage except the under-seat.",AirCanada,trip_advisor,['Tangibles']
5243,not being seated as a family on all four flights,"I was very upset the way that Emirates did not allow us travel as a family . We asked ground staff a number of times to help us , I have written to Emirates to explain whydid this happened. Still waiting on reply! Went on four flights not once did we sit together . A family holiday should be sharing these trips as a family. Not in different seats.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
5244,Horrible airline do not fly,"Cannot get worse. Cannot reach a live person they literally have no phone number. Have to use chat with a bot that won't let you thru to anyone. I finally went to the airport desk needing to know was my reservation still intact and was told ""we don't check departures "" I asked how could I find out since your chat will not tell me and there is no phone and she said ""I don't know"" I calmly said what kind of airline is this that people can't check if their reservation is active and she said ""you get what you pay for "". oh and she left me waiting in line when she was free and no one else was there for 10 minutes...just cause",FrontierAirlines,trip_advisor,['Responsiveness']
5245,Costumer service,Best costumer experience compared to any other domestic airlines. They truly value their costumers. They worked with me for a refund when I had a genuine medical reason.,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
5246,Super Spreader Event on a Plane!,"I can't believe there is no attempt to social distance during a pandemic!! Every single seat was full, packed shoulder to shoulder from security all the way through a 5 hr flight. Completely irresponsible and careless. Not to mention $135 to check a 52 lb regular size suitcase.. 2 lbs over the $35 check in fee cost me an extra $100.. this airline should be ashamed of themselves for putting money ahead of the safety of their own customers.. they give you the ""option to change flights for free if the flight is full"" but I didnt see an open option for at least a full week after my scheduled flight, which is as far as I looked.. i will be utterly shocked if I didnt catch COVID just now.. its almost impossible that I didnt with as much contact as I received from 100s of people from the moment I stepped into the security line.. absolute b.s... bring a hazmat suit if you dont want to catch the rona.. screw you United for not taking better precautions to protect your customers and staff. This b.s will never go away with idiotic practices like this going on BEFORE theres a vaccine..",United,trip_advisor,"['Responsiveness', 'Assurance']"
5247,Las Vegas,I love flying Southwest the crew is always fun and when going for a week the 2 checked bags free is nice. One luggage and one golf clubs. I recommend them when looking for an economy flight,SouthWest,trip_advisor,['Assurance']
5248,Boeing 787,"I said to the stewardess, 'This is a nice plane!' She agreed as did the man seated next to me. I looked out the window and saw the size of those engines. Wow! The overhead space is unbelievable. There is so much more room than ever before so if it's a 787 you probably won't need to worry if you will get to the over head storage in time to get your item in there before it's all used up. The new onscreen flight graphics that Air Canada has are leagues beyond what they once were. It can be the in-flight entertainment if you prefer - it's that cool! You get a new perspective seeing your flight from the south or the west or panning down from the north pole. Or choose the pilots view with horizontal flight instruments on screen. Economy is better than some airlines' first class if it is a Boeing 787.",AirCanada,trip_advisor,['Tangibles']
5249,Awful customer service,Today after 12 year traveling with Spirit I have to say that this company has let down one of your most faithful clients. SPIRIT offered seats for 4 four of us. We paid! And they managed to leave us behind. I paid i arrived on time I waited in line and I was left behind. No matter what we claimed. No matter what we paid. Spirit let me down. I will try my very best to never fly with you again. Not only me and my family and everyone that I know will hear about this. Sorry but you really shouldn't have.,SpiritAir,trip_advisor,['Reliability']
5250,AVOID this airline at all cost! It was the FIRST AND LAST TIME,"Worst airline I ever used, it was the first and last time we used it. They sell cheap flight but they will try and find a way to stop you from boarding at the gate if you don't pay more, they will wait until the last minute so that you don't have an option but to pay extra charges or miss the flight. I was traveling with partner and kids (7 and 10 years old), They will overcharge you for anything at the gate, so be prepared. It was a very frustrating experience for me and my family. They did that with many passengers on the same flight, they knew exactly what they were doing there, it was extremely frustrating, stressful and no consideration and was given to families with young children boarding the plane.",FrontierAirlines,trip_advisor,['Responsiveness']
5251,HORRIBLE AIRLINE!,"This airline had a 2hour delay from Bradley to Orlando, which is acceptable. What was not acceptable is that our flight back to Bradley today was cancelled all of a sudden while we are waiting on the gate! Not only that they did not announce any of this, the service desk is not capable of helping us at all. We are more than 300 people waiting in line to get help but we end up buying new ticket from different airlines. SO MY ADVICE TO YOU, DON'T GET INTO THIS AIRLINES TRAP OF LOW AIRFARE, THEY WILL LEAVE YOU HELPLESS AT THE AIRPORT. NEVER AGAIN WILL FLY WITH THIS AIRLINE.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
5252,Good trip,"The Allegiant flight was on time and efficient. Obviously, the flights are cheaper than the bigger airlines. Allegiant does add a fee for seat section, bags (I think even carry-ons), etc., the total price will be significantly higher than the quoted one.",Allegiant,trip_advisor,['Tangibles']
5253,Avianca nota 10,"Cia aérea responsável, pontual,funcionários atenciosos e cordial. Indico pra todos,uma das melhores cias aéreas que voei. Serviço de bordo excelente",Avianca,trip_advisor,['Responsiveness']
5254,Spirit is the worst,"lines to drop bag were over an hour wait, BOTH Flights delayed over 1 hour. One we were forced to sit on the plane for 1.5 hours prior to takeoff, of course no complimentary water or anything else was offered. The way back the flight attendant woke me up 3 times. Also, when I arrived my suitcase was destroyed (wheel and and entire piece of plastic, leaving interior contents fully exposed). There was nobody to help at the luggage counter and it took me an hour to file a written claim, its been 3 months and I have no re-imbursement. I do not recommend this airline, it's pure trash",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability']"
5255,San Juan Southwest flight,"So glad that Southwest now has more flight options to the Caribbean! Although it did require a connection, my Southwest flights were great! The staff is so happy and makes its customers feel valued. This airline does it right!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5256,Cheap flight but tight seats,For the advertise prices seemed good. But once you addyour checked bag and carryon came out not a discount. Seats dont recline at all so had to sit upright the whole flight. Other than that ok.,FrontierAirlines,trip_advisor,['Responsiveness']
5257,Inexpensive but Responsive to Customer Needs.,"I have always heard about Southwest the ""inexpensive"" airline but until last week had never flown on one of their flights. So when I was told it was the airline of my travel group I was hesitant. I equated inexpensive to cheap and expected a bad experience. I was wrong. I found the boarding process efficient and if you wanted to pay more money to board sooner you could do so at a reasonable price. I found the flight attendants and all the staff very helpful. You could hear in the voices of the Southwest employees a sense of ownership, that they liked their airline and were proud to be serving. On board the access to entertainment and food and drinks was pretty straightforward and what you would expect anywhere and the leg room was the same I would find at any of the major airlines. Now I did not take a flight over 3 hours so things could be different on a long-haul flight, but my experience was very positive.",SouthWest,trip_advisor,['Responsiveness']
5258,"Smooth, on-time flights","This was a smooth, on-time flight in both directions on a regional jet. My only complaint, on the way home, was that the agent who checked boarding passes forgot to give me the green tag for my suitcase, so I had to go back up the jetway to get one.",United,trip_advisor,['Responsiveness']
5259,The Right Way To Visit Paradise,"Mid winter in New Zealand, time to escape to some warmer climate for a couple of weeks. How to go, well there's generally a choice of maybe 3 airlines from NZ at this time of the year. No debate, it just has to be Emirates. This decision based on previous experience with Emirates, and also experience on Air New Zealand and Qantas who have let us down in the past. We weren't disappointed. Emirates, you are the one. Great cabin crew, great entertainment system and excellent in flight meals and service. Emirates would have to be our favourite Airline and we've never been disappointed.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
5260,Horrible experience ,"I had requested for wheelchair assistance for my mum at check in and had also phoned Emirates prior to confirm this. Upon arrival at Dubai airport nobody came to assist her. So she had no option but to start walking herself. As she couldn't walk long distances she asked a porter who had a wheelchair for help but they ignored her. This was witnessed by an officer who happened to be there and could see that she was struggling walking and he instructed the porter to assist her and take her on the wheelchair to the gate. At the gate there was again noone there to assist her, as all the other passengers had already boarded she went to the gate desk to ask for wheelchair assistance but was told to wait on the side and was forgotten about. Seeing that nobody was doing to anything to help her she stated walking to go through the gate but fell flat on her face. Only than once she had fallen and had injured her head did she get any assistance. I am very shocked and upset to see my 75 years old Mother being treated and suffering like this. I thought Emirates prided themselves with their customer service and good treatment of passengers, this was one of the reasons of why we went with you. This experience has left a very bad impression on us.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5261,BUYER BEWARE,"This airline is so inconsistent with their baggage policy... A back pack I use to travel with all the time even on this airline before... charged me $50 even though I proved it would fit in the seat in front of me. I understand if it won't fit under the seat and has to be placed in overhead bin.... but it fit in the seat in front of me and they still charged me $50 and didn't charge the man sitting next to me also carrying a back pack. when I finally found a phone number to call the lady was rude and hung up on me. Then as we were taking off i was flooded by water... the stewardist told me ""that happens all the time"" I was from the condensation of the air conditioner..... no help what so ever I had to use my jacket to get the water off my hair and body.",Allegiant,trip_advisor,['Responsiveness']
5262,Cancun Getaway,"Flight left 30 minutes late but made up the time and we actually landed 15 minutes early. Service was friendly, although I would have like a full can of Coke Zero, not just half of a glass.",United,trip_advisor,['Responsiveness']
5263,Horrible service and support,Waiting an eternity to get a refund. Very slow and unprofessional. Any adequate chance to contact support. Do not recommend at all,Avianca,trip_advisor,['Responsiveness']
5264,Absolute Fraud,"I’ve never even been able to step onto my flight and I will never attempt to fly with them again. I received an email mere HOURS before the flight left out of TPA telling me that it had been canceled and was given a voucher for $50 as an “apology” even though my tickets were paid for at $175. It left me with no way into NYC and over $1,200 spent on a trip to see dying loved ones that I’ve now had to scramble and cancel everything so I would get my money back from hotels, the flight out, etc. I have called customer service six times already and have been on hold for well over an HOUR with NO ANSWER. Oh and when you request a “refund” they’ll tell you IF they accept it or not. I’ve worked customer service my entire working career and I’ve never had such an awful company to deal with like this. Taking someone’s money without actually flying them out is fraud. Beware and never EVER book with them. You save yourself an immense amount of stress and money",SpiritAir,trip_advisor,['Responsiveness']
5265,The Website,"Be aware, if you purchase your tickets in advance, United will screw everything up. This is the third time I have had issues with the website. I book 4 to 7 months in advance for family vacations, and every time United's IT department screws it up. If you call customer service, you get different answers every time and no one can fix it. I prepaid for Eco plus and checked baggage, and now I can't change seats and it shows that I owe for baggage, United doesn't seem to care. I have found in the past, if you send a letter to the FAA, United will respond, but otherwise you will get no help. The customer service is untrained and not knowledgeable. One lady even told me that the baggage fee was for the 3rd piece of luggage, why would you prepay for the 3rd piece? I do have all my receipts, so I guess I will see what happens at the airport and with the FAA letter. I still like United for there flights, but they need to fix the IT department.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5266,So helpful,"We missed our 6 am flight which kind of put me in a panic! But once I go Through the long service line, the agent fixed it immediately with no questions and no issue- got us on the next flight. No charge, no guilt, nothing. I have Always loved this airline and recommend it to everyone!",SouthWest,trip_advisor,['Responsiveness']
5267,Unnacceptable delays with no explanations,My son traveled from Phoenix to Denver to visit his high school friends for the weekend. What should have been an enjoyable QUICK trip turned into an absolute nightmare. Flight delayed leaving Denver 4/23/23. No reason for the flight to be delayed because the initial plane was from DC to Denver and that flight was on time. Then the delay wasn't communicated as to why and left the entire group of passengers in the dark. I finally called the Frontier customer service line and they instructed me that it would be boarding shortly. They were right. It boarded shortly. THEN----they just pulled everyone off the flight and it will be delayed now until 3 PM Denver time. This is the most unorganized piece of crap airline. Please save your money and go on a proper airline. They won't be in business much longer.,FrontierAirlines,trip_advisor,['Responsiveness']
5268,Air Canada and the Paranoid Passengers,"People have become ridiculous and paranoid. On a recent flight from Calgary to Toronto, I was served chips as a snack with some water. Given the dry air on the plane, I mildly coughed while eating the chips. A piece got stuck in my throat, and the normal and natural reaction to this is! To cough. The woman in front of me turned around and asked me not to cough, and stay out of her space. I was stunned. The point t this post, is to be aware of ultra paranoid people. A simple cough is not evidence of COVID19, and neither is sneezing due to seasonal allergies. The public needs to be more respectful of common things like sneezing and coughing. The stewardess on my aisle was a complete unhappy employee, and should be grateful for being employed",AirCanada,trip_advisor,['Responsiveness']
5269,Would Fly Again,"We purchased the premium seats because of the length of our flight. Was very impressed with the leg room, free entertainment screens and comfortability of the seats. Staff was friendly. Our flight was delayed 40 minutes due to security/baggage issues at the airport but we were thankful for the delay or we wouldn't have made it. Unfortunately masks were still being mandates in Canada because of Covid. Our overall experience with AirCanada itself was great.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5270,Fantastic Service,Delta was fantastic for my first international flight. Everything was very simply and the services and accommodations where exceptional. Definitely recommend,Delta,trip_advisor,"['Tangibles', 'Assurance']"
5271,Travel to Asia & Europe,"This is one of the best airline in the market today. They service is good and the airline is always on time. In the past 15 years I traveled with at least 7 different airlines and find out this one is one of the best,",Emirates,trip_advisor,['Responsiveness']
5272,United: Still a preferred airline,"I’ve flown United for decades and had a good trip with them. Reasonable delays, great service (I enjoyed the free headsets and movies).",United,trip_advisor,['Responsiveness']
5273,Delta Comfort...No Upgraded Snacks or Premium Beverages,"I am used to flying first class, and I booked an international flight with a layover in Atlanta. The only option I was given was Delta Comfort for the Domestic portion of my Flight. I know Delta Comfort has some benefits like upgraded snacks, wine, beer and spirits. This flight only offered non bottled water and a cookie or cheese crackers. Delta Comfort offered no other options. I will have to compare my next Delta Comfort Flight. I hope I get options besides water. The best part of the flight was the complimentary ear plugs.",Delta,trip_advisor,['Tangibles']
5274,Wow! A great experience!,Great flight with great experiences. Route to Amsterdam via Dubai was indeed a fantastic experience as you get to spend some time for duty free shopping. The service inside the flight was awesome and well taken care! Strongly recommend this route and flight on any day.....,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5275,Rip off,The airline changes your flights so you are unable to go on the trip and they won’t give a refund. We are dealing with extremely difficult family situations and Air Canada is making a stressful time even more stressful. We have stayed away from Air Canada for a long time. Thought it was time to give them another chance. It won’t happen again.,AirCanada,trip_advisor,['Reliability']
5276,Great Experience As Usual,We always fly on Allegiant for our family vacation to Florida each Summer. I can always find super low prices. We actually left the Des Moines airport ahead of our scheduled time which was awesome.,Allegiant,trip_advisor,['Reliability']
5277,The worst flight ever!!,"Arrived at airport 10 find a 10 hour delay.... No notification given which was later confirmed by it are confirmed by one of your employees on the phone. Customer service at the airport was beyond rude 3 girls that couldn't put their food down to even attempt to answer any questions I'll obviously we were doing nothing but annoying them. Going back home we attempted to call to see about compensation and and were they sure the plane was leaving nobody could give me an answer about anything and 0 compensation was offered for a 10 hour flight that essentially took away a whole day of our long 3 day weekend in Mexico. When we arrived back for the 5 o'clock flight it was done delayed 2 more times. Again no compensation of any kind offered. Have you never dealt with more rude or uncooperative people in my life, We were willing to swallow the loss on the 1st day and try to add another day at the back end but there was nobody that could help us change our ticket from a Mon to Tues. And they would not unlock my ticket so travel agent could not do anything to help or change. There are tickets for more expensive than then had we flung with any major airline airline also had purchase a small backpack as a carry-on. My return flight cost twice what my flight down cost. Possibly the worst airline ever.",FrontierAirlines,trip_advisor,['Responsiveness']
5278,Reasonable and Gets You Where You Need To Go!,"Spirit has some very good deals at times; super reasonable, I would definitely recommend them for a quick trip.",SpiritAir,trip_advisor,['Tangibles']
5279,Very Good Service,It was a very comfortable flight. Service was very good. I would recommend premium economy if you can afford it.,AirCanada,trip_advisor,['Tangibles']
5280,Horrible staff,"I arrived early and was on time for my flight with my two underage children, unfortunately the TSA lines was longer than usual that day. The ticket agent “shammty” gave me an attitude and was very rude about my bag, she said the carry on was 99 dollars a bag so I tried to pay online for the bag l. She was helping others with there bags as I was checking out online. She then closed the boarding door with no warning to me and that I would miss my flight if I didn’t pay for the bag. Then when I asked her a question she told me she did not have time for me and go book another flight . I was left with my two kids at 6 am In the morning standing at the boarding gate, that is unacceptable and very unprofessional. I was told by another gate agent to go to the ticket counter and book another flight. I found a supervisor for Frontier, she said she was sorry about what happened and walked away, didn’t offer any help with my situation. I then proceeded to the ticket counter and found out there weren’t any flights again till Monday. Which cost me another three hundred and fifty dollars. Plus another three hundred dollars because my pets are still in a kennel.",FrontierAirlines,trip_advisor,['Responsiveness']
5281,Worst airline ever.....!!!?,"Frontier is a big SCAM...! ⚠️ WARNING ⚠️ do not trust Frontier, buy your ticket from any other airlines but not this one. Shame on you Frontier.",FrontierAirlines,trip_advisor,['Assurance']
5282,I'd rather hop a cargo ship,"Yes. Id rather stow away like a rat on a cargo ship than to fly Air Canada / Korea again. Delayed flights, bumped from our selected seats topped off with the most condescending check in girl when I objected to our pre-designated seat selection being disregarded. We were lucky to still have our booked seat though I suppose. As I write the worst review that I have ever written on TA, Air Canada flight AC64 is delayed yet even more due to mechanical errors. Air Canada sucks moose coks.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
5283,Great Experience!,"I didn't read or hear about all of the negative comments and articles about Allegiant Air until after I had booked our family trip to Myrtle Beach. I'm glad that I didn't because I wouldn't have booked a flight with Allegiant and we would have missed out on a great and convenient flight! First of all, Allegiant was the only airline that had a direct flight to Myrtle Beach from Indianapolis which was very convenient!!!! We were flying with two children and a flight that was 1:30 was a much better than spending 3-4 hrs. in a layover airport, or driving 11 hrs. Secondly, we had no problems with delays. The flight took off on time and arrived in Myrtle Beach 10 minutes early. Customer service was great!!! The ladies checking our bags in both airports helped us avoid having to pay an extra $50 for one heavy bag. The plane was clean a relatively comfortable. There wasn't a lot of leg room, but no less than coach on any other airline. Allegiant does charge fees for EVERYTHING, but after adding up the cost of priority boarding, choosing seats ahead of time, checked and carry on bags, our tickets still cost less than half of the price of other airlines. I would certainly consider flying Allegiant again!!!!!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5284,Do not fly Frontier if you want to make it to your destination!,I will never fly Frontier Airlines again. I was flying out for a wedding. My flight was delayed. They boarded us 2 times before canceling my flight. They then instructed us to go to their ticket counter but offered us no help whatsoever. Worse service ever!!!!,FrontierAirlines,trip_advisor,['Responsiveness']
5285,ÓTIMO CUSTO/BENEFÍCIO,"Excelente serviço de bordo, poltronas super confortáveis, tripulação atenciosa e refeições sem reparos.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5286,"Southwest Hotels: Terrible Experience, not operated actually by Southwest","First off things you should know before booking with Southwest for Hotels: 1. Its not actually run by southwest, they outsource it to different parties. Good luck if you have any issues with your accommodations. 2. Do not trust the pictures or reviews on their website. Inaccurately represent the actual accommodations. 3. Price and points might sound great, but being sleep deprived due to bad accommodations are NOT WORTH IT Southwest provide a great point deal to stay and what is advertised to be a 3 star hotel: The Capitol Hotel Downtown Nashville. The website deceivingly shows this as an actual hotel, not a motel. It has open hallways with windows facing the street that is extremely loud and unsafe. The walls are paper thin to the point I can hear the conversation in the room next to me. It has a police officers sitting lobby for security which is an immediate red flag. On top of this, I requested a king room for a romantic valentines getaway and they gave us doubles. I’m baffled that southwest would tie their name and promote this hotel with promotional points to encourage booking here. Our romantic weekend is ruined thanks to the complete misrepresentation of the hotel described. I had to book an alternative hotel and have to pay double what I could’ve had I known this would be such a terrible stay. This will be the last time I ever book through southwest.",SouthWest,trip_advisor,['Responsiveness']
5287,Spirit is Great ,"Had an amazing trip on spirit from FLL-CUN and back. Both flights were on time, and arrived early both ways. The flight attendants were amazing-so helpful and friendly. I’ve been flying with spirit for years and haven’t ever had a problem. I think the majority of the bad reviews are from people who don’t understand how they work. Which I don’t understand, as their website makes everything VERY clear. Sure, most things cost extra, but if you take the time to actually READ none of it is a surprise-and still costs less in the long run. A couple weeks ago I flew AA-the FAs weren’t as friendly, there was no onboard service, the flight was delayed and the seats were the same size. I mean, why pay more for things you don’t need or don’t get? For years Spirit has been the brunt of many jokes and complaints, but most are unfounded. There are many carriers that are worse-including a couple legacies and frontier. Don’t blame spirit for you inability to comprehend their (very clearly stated) policies and prices. Your ignorance is not their fault. Keep up the good work, Spirit, can’t wait to fly with you again.",SpiritAir,trip_advisor,['Responsiveness']
5288,Fast Flight,"It was a trip to Vegas so we went with Allegiant. It's not stop. It always starts out inexpensive and with all their fees, it ends up costing way more... You have to pay for any carry on or checked bag, other than under the seat item, you pay to choose your seat, you even pay for water.",Allegiant,trip_advisor,['Tangibles']
5289,Great Crew Terrible Food!,The crew did an amazing job. They were very attentive and friendly. The pilot and co-pilot keep us updated on our flight and turbulence. The food on the other hand was the worst thing I have ever eaten.I ended up feeling sick after the little amount I ate. The wine was also poor. I would rather pay more and have a decent food and beverage experience.,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5290,JetBlue,I was very pleased with my flight because of the outstanding customer service Maurice provided to me. He was able to assist me with an emergency that came up and I am grateful for his ability to go out of his way to help. He gets a 10 out of 10. The plane gets a 9 because it was missing the items in the seat back such as the emergency card and info on snacks ect. Not too much of a big deal but someone may want to see them and not have them. Also my chair wasn’t working as it should. But I still enjoy flying JetBlue.,JetBlue,trip_advisor,['Assurance']
5291,Flight crew great,"Flight crew were personable and professional. My spouse has a severe food allergy and when business class meal was served the aroma filled our cabin triggering a immediate severe reaction for my spouse. She was quickly relocated to rear of plane and crew monitored her as she administered her epipen. Allergic reactions are difficult and frightening for all. Their professional, caring attention was greatly appreciated. We have travelled on Delta several times, and have always found their crew to be the best.",Delta,trip_advisor,['Assurance']
5292,Southwest will always be our favorite and TSA MCO will be remembered for kindness,"Southwest was excellent again, both going to Orlando and coming back. So easy to use in Indy and such a great staff on and off the plane. Orlando at 5:30 am was so crowded people could barely find where to be, but a Southwest staff member was so helpful to take our luggage outside, get us our boarding pass, etc. What a wonderful man. Then staff was so kind to get us in the right quickest line for TSA. Thank you for that. Then I started to not feel good, but the man in TSA was so kind to let me sit for 2 minutes after going through the scanner and even offered to get a dr if I needed one. Thank you Southwest for always being so kind and helpful and both flights arrived early with plenty of room on the flight back to Indy. Also thank you to the man at TSA on the 11th who was so kind to let me sit for a couple of minutes. TSA gets such a bad rap and shouldn't. We will always fly Southwest when given the chance,",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
5293,"The worst airline, with the worst customer service","I will never fly United again. They had everyone board the flight so all of our tickets were scanned and “used” THEN they canceled the flight so we all had to get off the plane. Every other flight was full for the next 4 days so at midnight we had to rent a car and drive to our destination. Whatever, that happens. My issue is that for the past MONTH I have been trying to get refunded for the canceled flight with no success. For the first week I was told to keep checking back the next day. Then I was told for a while that since the ticket was “used” there was nothing they could do about it. Finally someone was able to process a refund. That was about 10 days ago. I have not received any funds back. I have checked every day and there is no refund from United. When I reached out to customer service for the 15th time they’re telling me they already processed the refund and it must be an issue with my bank……… this has been by far the worst customer service I have ever experienced. And across the board! Not just one bad agent, this is clearly how they are trained to not help people in the hopes we will just give up. Also funny the only button on the app that doesn’t work is the “provide feedback” button. United screwed me over. Made me pay for a flight they canceled and then in top of it I had to pay for a rental car and gas. Like I said we will never be flying United again. I cannot believe how greedy and unhelpful this company has been.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5294,DISASTER!!!!,"Also not mentioned was the flight from Kalispell to Las Vegas that was cancelled at 3 am in the morning. They knew the crew that came from Vegas was going to ""time out"" yet they waited till they unloaded the plane to tell eveyone that had been waiting over 9 hours it was cancelled. WIth only 16 available rooms for passengers to sleep in! They then rescheduled the flight to the next day at 230 pm. When I arrived back at the airport. They posted the flight leaving from gate 3.. Luckily I knew enough to not trust Allegiant and I went to were I could see the plane. We left out of gate 1B. I don't think the discounted rates are worth the hassle and the POOR customer service. NOTHING was offered as compensation for the HUGE inconvenience!!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5295,Southwest Airlines,After a 10 minute rain shower in Miami Southwest delayed us 6 1/2 hours with no vouchers. Fly a different airline!,SouthWest,trip_advisor,['Responsiveness']
5296,A380 perfection,"Cannot praise this Airline enough and have used them for the past 4 years. Seating perfect, entertainment brilliant, food absolutely suberb. Spoilt me for ever using any other Airline!!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5297,EK HQ work climate,squash spoon handle placid start detail many versed abounding bake *This post was mass deleted and anonymized with [Redact]( URL [View Poll]( URL,Emirates,reddit,['NA']
5298,"Paid for carry on taken, delays without apology or explanation","The only thing that I found positive about this flight was that they flew directly out of Madison to Denver - very few flights originate in Madison on non-stop flight except crop dusters. The flight was something like ""basic economy"" or ""bare bones economy"" - I don't remember exact words but the point was you couldn't even take a carry on bag. But luckily upgrade was available, and for something like 30 bucks (don't quote me - I don't remember for sure) I was able to bring the carry on. Well, kind of - even though I always carry soft bag (not hard shell) and it's pretty small (the idea is to be able to put it under the seat if all the overhead bins are full), they insisted on taking it from me at the boarding gate. I had to scramble to get bare necessities I need on the flight out (I didn't expect this). And by the way, my camera was in there with spare batteries and got checked in (I thought you were not supposed to have lithium batteries in the cargo compartment). But then while in the plane, I saw that many overhead bins were half empty - don't now why they took my carry on, except to annoy me. On the way from Denver to Madison, the flight was delayed, and then delayed some more. Then we got in a long queue at the departure runway (because we were out of order and not timely probably), and got delayed even more. No explanation from the crew, no apologies - like if everything is normal. Also I expected them to fly faster (that's what some flights do especially flying with the wind West-East), but that didn't happen. It seemed the crew didn't care one way or another, and passengers were just a cargo for them.",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
5299,DELTA has DETERIORATED,"Delta’s service has deteriorated, it’s astonishing they charge so much for first class yet the seats are not first class, more like premium economy. Surprised that on a long flight they don’t have better seats, DO NOT waste your money. Truly shocking how bad the service is, lack of food, and the very tight seats. Jet Blue’s Mint Class is infinitely better.",Delta,trip_advisor,['Assurance']
5300,Worse airline for customer service and resolving issues,"They canceled our flight last min. We were 2hrs from home, only option after 55 min wait in line was go ahead rent a car and submit for reimbursement. After being told to go to baggage and receive our luggage, we were greeted with the most ignorant person who just tossed a yellow card at us saying call tomorrow, no one can dig through everything to get your stuff. We then had to go back up and take a train. To rent a car and drive home. 3 days of repeat calls to a line in India. No refund, no bags, no supervisor.",United,trip_advisor,['Responsiveness']
5301,Avoid at all costs!,"We choose this flight because it was the only direct flight and we wanted to save time. What a mistake that was! Our flight was supposed to leave at 5:50pm. We sat in the airport for 4 hrs before it was rescheduled to the next day at 1:20pm. While we waited at the airport, the sign at the gate kept changing (announcing other flights, that our flight had already left, or just going blank) and the desk agent kept disappearing so there was no one to ask for clarification. We were given maybe 3 overhead updates in all this time with various excuses for the delay, each one sounded like a lie. When they finally announced the reschedule, it was via email. It was so frustrating to not have information or even a person to ask our questions. Just 200 people told to leave the airport at 10pm and come back tomorrow. Scramble to find hotels and transportation. This delay caused loss of work for me, my husband and my brother. Our flight going there was also delayed and had poor communication! Terrible customer experience, awful communication, mismanagement at every turn. I will never ever fly Allegiant again and have never been so eager to leave a rating before.",Allegiant,trip_advisor,['Responsiveness']
5302,Southwest travel with bizarre rules,"I’m a seasoned international traveller and my recent flight with Southwest was intriguing. On the way to Punta Cana we were not allowed to queue at the front of the plane to use the toilet, on our return we were unable to queue at either end of the plane ‘because of 911’ (direct quote from air stewardess) I have discovered that there IS a rule that says you can’t line up to use the toilet near the cockpit, and there is a U.S. Security directive for international flights returning to the U.S that states that passengers may not congregate in any area of the cabin. There is a clear difference between congregating and queuing for the toilet, & I know that I have ‘hung out’ in the bar on Virgin transatlantic flights without being chased back to my seat! I’ve also stood in a small queue on a recent BA flight to Chicago from London so is this only a US based airline rule? Anyway, I’m used to European airlines insisting that window blinds are raised for take off & landing, not enforced on Southwest, ditto with ‘arm rest down’ & the guy in front of me was in recline mode from we boarded in Punta Cana until we were about to land in Chicago ......... all rules that are enforced in the EU. So apart from that, boarding is by letter & number & mostly works, it is a ‘free for all’ to get a seat, snacks & drinks are free of charge & there is a constant supply of free water on a 4 & 1/2 hour flight (which leads to needing a bathroom!) Crew are pleasant, the seats aren’t particularly comfortable but the company fly 2 bags FOC per person, & allow changes, so flights work out a reasonable choice for travellers. Would I fly them again? Yes IF they were the best value, but I wouldn’t use them as my ‘preferred carrier’",SouthWest,trip_advisor,['Assurance']
5303,Primera vez que vuelo en Avianca y no me disguto hacerlo,"El viaje de ida fue bastante incómodo porque viajamos en un AB319, que es un avión pequeño. Pero la vuelta, desde Cartagena hacia Bogota lo hicimos en un AB320 que es un poco más cómodo y desde Bogota a Santiago en un Boeing 787 Dreamliner que, por ser de fuselaje ancho, es mucho más cómodo. En general no hubo problemas en los tres vuelos. Por ser Low cost, no dan nada de comer a bordo, salvo que lo compres, pero ello está estipulado cuando uno compra el pasaje, así es que no nos sorprendió. La tripulación atentos y hacen lo que les corresponde a cada uno Los vuelos desde Santiago a Cartagena salió y llegó muy puntual. Desde Cartagena a Bogota salió atrasado media hora. Y desde Bogota a Santiago, salió y llegó muy puntual En suma, línea Low cost, que entre sumas y restas da números azules 👍 Bien",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
5304,The worst breakfast on any airline!!,"I fly with Air canada quite often due to work and that my company book the flights so i have little say on which airline to book. I recently flew back to LHR from Toronto, a night flight departing at 23:50 I paid for an exit seat for more legroom. The flight was ok and reasonably comfortable. Staff are not very attentive and if you dare call them they become very curt and abrupt. they have little knowledge of customer service or care. The breakfast was the biggest insult of them all! JUST ONE SLICE OF SWEETENED BREAD and a luke warm cup of tea. Yep, thats all!!! A real disgrace. must have cost the airline all of 50 cents for that . Don't airlines understand that if they added ten dollars on the fair and gave a good meal/breakfast them people would praise them and not even notice the extra 10 in the price. Clearly Air Canada are so short sighted or just don't really care!! Goodness knows how they ever win awards.",AirCanada,trip_advisor,['Responsiveness']
5305,Spirit Airlines steals your money,Spirit Airlines is the worst company to fly with. Ive been robbed over 600 dollar just buying carry on bags! Since when do airlines charge for carry ons. I’m used to other airlines and it has been a smoother experience. Will never do business with them again. Dragon - Butterfly Doors,SpiritAir,trip_advisor,['Responsiveness']
5306,Australia to UK,"Emirates is a Great service, smooth flight transfers and arrival was early. Will travel with Emirates anytime.",Emirates,trip_advisor,['Assurance']
5307,"Horrible, absolutely hirrible","Flew once on an Avianca flight to Equadir and there were more cockroaches on board than passengers. Book a flight and booking did not go through right. Over 12 hours in hind, two incompetent reps and still nothing. They simply don’t give a &$&&@$. The managed to be the best in horrible customer service .",Avianca,trip_advisor,['Responsiveness']
5308,Flight 1258 from San Diego to Denver,"Flight was pretty good. We left early and arrived early. There were some issues with the internet - cut out a couple of times during the flight. The meal was okay through I wish there was a hot entree. The seat was okay though I wish it was a little more comfortable. Overall, it was a good flight.",United,trip_advisor,['Tangibles']
5309,"On time, pleasant flight crew",Did not clear the waitlist for business class and was ready for brutal coach flight but was surprised that the additional room in the premium coach actually provides enough room to find some comfort. Screens in all seats allowed for nice entertainment.,United,trip_advisor,['Tangibles']
5310,Run…even if the tickets are free,"Flight delay ended in a missed connecting flight. Everything was delayed to include the baggages so it Gate representative was so rude it was intolerable we left to the main check in for assistance. An entire group of people missed their connecting flights and we were all standing around in the airport waiting for manager to come assist with accommodations. This of course didn’t happen until after midnight. At this time most people have a flight to come back to the airport at 530 am which of course is a deterrent so most of these vouchers don’t get used. Now airline can say they offered compensation but didn’t really have to pay out anything…scam. This has to be worse airline on the planet. No regard or care for customers and zero customer service. They gladly take your money but don’t give care about you whatsoever. I would never fly this airline again even if someone paid me. I’ve flown with them 5 times and every time there was an issue, so I end is losing valuable time sitting around in airports. This time it was just too much while traveling with my kids. They couldn’t rebook us until 2 days later and they only offered me and my children a $150 hotel reimbursement voucher for 2 nights in Orlando. Pretty pathetic.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5311,The best air service I have had,Service is excellent. Emirates servants are very careful and polite. The service provided had attention to details and comfort. I had a car to pick me up and take me to the hotel. In the car (luxurious) there was a bottle of water available for me. Food is excellent. The comfort in connection with shower available is priceless after 14 hours flight. Incredible experience.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5312,Frontier sucks,We were on a flight from West Palm to Philadelphia yesterday. Our flight was delayed 3 1/2 hours. The plane we were taking came in more than 2 hours late from its destination. Although we were told it was weather related every other airlines planes took off. Our friends who were on American left 1 1/2 hours before our departure time and arrives 6 hours before us. We are very disappointed with Frontier and would like to cancel flights we have the end of February from Philadelphia to New Orleans. We have lost all faith in the airlines from all of our recent travels.,FrontierAirlines,trip_advisor,['Reliability']
5313,Not responsible,"Emirates Lowest standard company and flights e✈️ terrible first time experience , first of all i booked ticket confirm ticket but not 2nd time confirm ticket fare change said by Emirates mistake 3rd time book ticket again confirmed around 1 hour called to confirm but arived at airport boarding agent said ticket not confirmed i show e-ticket there is written confirmed still not confirmed call 5,6 times then confirmed terrible,terrible and terrible after ticket confirmation there is start on more issue start covid-19 negative test (CBR) now they need test latter approved by hospital or private clinic of Hong Kong ahhh Emirates should send us email need covid-19 negative test approval letter is necessary before departure even not mentioned online ,call to Emirates airline said no need covid-19 test ahhhhh but hk boarding agent said need will not let u departure without CBR test ahhhhh not helpful customer service in hk and all over in the world because ask them to give us supervisor contact number or at airport i want to meet ur supervisor to complain said we can't give to information or let u meet our supervisor first and last experience (rabissh)",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5314,NOT VERY GOOD EXPERIENCE ON BUF- FLL AND FLL - BUF,"Our family booked direct flights from BUF to FLL and return. The morning flight to FLL was delayed for about an 1.5 hrs as they had to wait for the engine to cool down for a ""routine check"". I believe this early flight is always an Airbus that had been flying continuously since the day before as it flies FLL to BUF to LAX back to BUF as a red eye and early flight back to FLL. We were also delayed 3 hrs on our return flight from FLL to BUF due to lighting at FLL which prevented refueling. I understand weather is out of their control but I do not understand why they let us board the plane during the lightning and then forced us to remain on the plane for 3hrs before taking off. Sitting for 3 hrs on a plane at the gate was very unpleasant. Staff on the plane were pleasant, leg room was good, good snacks but I will likely go back and fly with Southwest.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
5315,Tuscany in December,Delta has seriously upgraded their service to the Main Economy Cabin for this direct flight from RDU to CDG. I must admit I am a long time fan of Delta even in the good and bad and I have taken this flight segment several times in the past. The Crew was enthusiastic and proud of the new service and food upgrades.,Delta,trip_advisor,['Assurance']
5316,Customer on flight,Don't ever travel with this airline always have delays and they treat customers like rubbish. To have a flight delay and place your customers on a flight 12 hours after with no complimentary food or drinks is beyond wicked. Stay away from this airline.,United,trip_advisor,"['Reliability', 'Responsiveness']"
5317,Easy flight from Savannah,My wife and I were returning from Hilton Head and used Delta from Savannah. Our flight left and arrived in NY on time. No issues. Flight attendants very courteous and polite. I will use Delta again.,Delta,trip_advisor,['Assurance']
5318,Professional,I recently took a trip to Texas and returned to Los Angeles via Spirit Airlines. I was quite surprised at the professionalism displayed by the flight crew. I observed the flight attendants quickly handling a potentially chaotic situation while providing accommodation and satisfaction in a very courteous fashion. I also found my flight to be more comfortable than my previous flight with another competitive airline. I will definitely continue to utilize Spirit Airlines in my future travels. Thanks Spirit!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5319,NO FRILLS BUT ON TIME,"ALLEGIANT flys direct from Boise to Las Vegas, Phoenix and Los Angeles. This makes a big difference when choosing airlines. The thought of choosing another airline with stops making a 2-hour flight a 6-hour flight is not very appealing. You do have to pay extra for choosing your seat, luggage both carry on and cargo. You are allowed one personal item like bag or laptop. I do wish they did not charge for water, that seems accretive.",Allegiant,trip_advisor,['NA']
5320,Worst airline in Canada ,"I would have rated Air Canada 0 stars if possible. I travel a lot as a business traveler, in there rewards program I'm a 75K elite member, I fly 100 flights a year on average, I could count on one hand the number of times we arrived on time with Air Canada, you can pretty much count on a 40 minute delay at a minimum. I finally have had enough and switched to WestJet in October and I have done 10 flights since then all with Westjet and all of them have arrived ontime.",AirCanada,trip_advisor,['Reliability']
5321,Heart of Gold flight attendant Pedro,"As I fly very often on JetBlue to from Colombia I would just like to make a comment and I hope my review gets to the right people in the JetBlue organization. I recently flew on flight 1704 from Cartagena to Fort Lauderdale, the date January 10. During the flight there was a five or six-year-old boy with autism having a real difficult time with the flight. One of the flight attendants, his name is Pedro, jumped into action and showed what real heart is and real customer service is in any business. He took the time to help the mother to control this boy during the flight, constantly showing him attention while performing his duties with ease and had a smile during the flight. Without his assistance this autistic boy would have made the flight difficult for many of the passengers. When Pedro was not assisting him the boy was loud and kicking the seat in front of him and really could have been out of control most of the flight without Pedro’s assistance. I’m sure this is not part if his responsibility, and I could tell he did what he did from his heart. I commend his spirit and his heart for what he did to help this mother and child on this flight and I hope that JetBlue also acknowledges this as well. Kudos to you Pedro, and I will see you on another flight to Cartagena!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5322,I will always Fly Southwest,"I recently traveled to Cabo San Lucas in the beginning of the month. I was meeting a bigger group of my friends so I was flying alone. Being a female flying internationally is a bit scary. When I got on my first flight in MN our plane didn’t make it off the runway. There were some maintenance issues that had to be addressed and we were all told to exit the plane. As disappointed as I was I was also grateful that the pilot put the passages safety first. I, amongst other travelers, was concerned about being on time for our connecting flights. We were ask to go to the customer service desk and they would call us up by flights. When it was my turn I was greeted by a friendly smile and women who was very determined to help. She was so helpful and patient with me. I told her I just needed to get to my friends ASAP. I will never forget how she went above and beyond to help me feel safe and her effort to get me to my friends. I got on a plane and flew to Denver. The staff at the Denver airport working the Southwest desk were just as helpful. I ended up making it safely to my destination only 3 hours after the time I was originally supposed to be there. I will forever be grateful for Nikki from Southwest. Because of her I will always fly Southwest.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5323,Never again,Flight was cancelled stating operational issues. Thank goodness it's only a 6 hour drive and we could still make our trip happen. Never booking Delta again.,Delta,trip_advisor,['Reliability']
5324,PÉSSIMO,"Pior serviço de bordo, atendimento ao cliente, aeronave... TUDO, nada no serviço é minimamente satisfatório. Funcionários extremamente grossos e despreparados.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5325,Terrible service and stuff in Europe,"Very disappointing after so many years flying with the company. Slow, unprofessional and rude staff.",AirCanada,trip_advisor,['NA']
5326,Lost Luggage,"I recently took a family vacation in Italy and United Airlines lost my bags! Its an all too familiar story of the same situation, but with a different passenger. As my son and I got to the airport in Las Vegas, we were headed to Newark, Nice, France then Venice, Italy to start our trip. As we checked our bags at the United counter in Las Vegas, we saw our bags tagged by the agent, then placed on the luggage belt to our destination (Las Vegas to Newark, Newark to Nice), where we would collect our bags and stay a night before our month long vacation and journey to Italy the next day. When we arrived in Nice, we uncomfortably had to file an airport reference claim when none of our bags showed up. After our night in Nice, we were starting our family vacation to Venice, which was (SUPPOSED TO BE) our first destination. Our luggage never made it. We had no clothes, or items that we packed for our trip. We trusted United Airlines. We were told our bags were stuck in Newark and they would be on the next flight to Nice. However, we were now supposed to be in Venice! We changed our flights, changed our cities and called many times just to be misdirected by the airlines. They gave us the run around. United lied and told us our bags were now going to catch up with us in Nice, then Naples. This literally went on for 4 weeks. Everything we did to call United, email, and text them, was a waste of time & a whole lot of money. They misled us because in reality the airline never really knew where our bags were. We incurred thousands of dollars in expenses, we lost thousands of dollars of our personal belongings, all to come home at the end of the month in June to bags that remain gone. We called everyday and United told us a different city, country, & state each time. We still have no bags now its two months later. The aggrevation, energy, and money spent by us outweighs the mistake. Its unbelievable that in this day and age United (or any airline) still doesn't have a better system. Now, two months later, they told us to file a claim. We've had to deal with the major inconvenience of losing money with extra changes, travel expenses, replacing whatever items were most important, and time spent that we lost while dealing with the airline. The hold times we spent on the phone overseas and after our vacation to the dysfunctional people who misled us at United Airlines, etc. When we were told to ""make a claim"" I have to say, ""United Airlines makes it tough to •make a claim• easily."" The website is flawed, there isn't enough room for our information and/or receipts (they allow you to upload 10 receipts for reimbursement only). United makes it so tough to make a *PROPER CLAIM* which is a tactic to deter travelers from even making one. They do this to frustrate an already extremely frustrated passenger so they can cover their own asses. Its inconvenience at its best. Then, they tell you you'll need to wait up to 10 weeks for your claim to be answered. By then, your loss is already in the thousands. After all of the drama, lies, misleading information, you'll get exhausted and the trip basically (no matter how beautiful) is tainted and thats all you really remembered in the end. Its unfair! Its violating. It is inconvenient and not worth it. United Airlines is totally at fault. We were even told at one time that our bags were in Minnesota, then Houston. Come on! Brand new cities that we never even traveled to on a daily basis. Employees at United just said ""they were tracking our bags"" to appease us. They simply lost them. Or stole them. Lesson learned for our next trip in July to France. Where we did not bring much, traveled lighter, and used Apple Airtags to track our own luggage. So I ask you... Is this the treatment we as frequent flyer traveler's should get? How would you handle United after an experience like ours? I can't imagine if i were taking a trip and I saved up for my entire life and it ended up this way. Its devastating for any traveler to have to experience such a loss & inconvenience. United Airlines has an all too familiar problem with this type of situation. How many of my friends and family here on Facebook, LinkedIn, Twitter, Instagram, have dealt with this? Please tell me your story. Lets take control to make the system change. While United gets rid of Employees and replaces people with inconvenient text messages and online virtual hold times, how can we change this for passengers in the future? Without inconveniences for the passengers? Your feedback is imperative for a worldwide change in the system.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5327,Worst experience,"Worst customer service ever, after 4 days of trying to get out the constant delays and actually canceling my flights. I spent hours on the phone trying to get answers and a refund. Still waiting on a refund. After the flight was delayed for the 4th day I was already at the airport. Took me over 2 hours to get my luggage back. No one at the front desk or the luggage claim. Just a nightmare. Lost My time and my vacation home to see my family. Thanks JetBlue.",JetBlue,trip_advisor,['Responsiveness']
5328,Unprofessional and un accommodating  .,My 21 year old daughter was flying home from Tampa arrived at the airport 50 minutes before The flight was to leave. They would not allow her to check her bag in. Tiffiney and Gregory at the check-in desk rudely said to her you have 20 seconds to make a decision if you’re going to get on this flight or not. And then she asked what do I do with my bag. They gave her no options not my problem they said. I am extremely livid with JetBlue. I had to reroute her instead of flying into Boston now she had to get on a flight into Connecticut. I can’t believe how unprofessional and rude they were to passengers flying on their planes,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5329,Aboard AC,"If you are traveling to any Carribian destination, Air Canada does NOT have duty free on board. If you wish to make any purchases you should do so at the airport. I don’t know why they don’t have anything on board. They are loosing a LOT of money.",AirCanada,trip_advisor,['NA']
5330,Spirit was great to me,The staff and everyone I interacted with were fantastic and professional. From the ticket counter to the flight crew everyone was very friendly. My kids and I had an enjoyable time,SpiritAir,trip_advisor,['NA']
5331,"Deceptive bag policy, late flight -0 stars","I booked an American Airlines flight operated by Jet Blue, but Jet Blue refused to honor American Airlines’ policy of providing free bags with my credit card, even though my reservation stated that my bags were included. We got charged $120 for bags. My morning flight was delayed by an hour. Jet Blue staff were rude and unhelpful. It seems that Jet Blue is competing to be the Ryanair of US airlines (by offering rubbish service and nickel-and-diming its customers), but without offering the low flight prices that characterize a budget European airline. In sum, there is little to recommend Jet Blue, and I’ll be flying on other airlines in the future.",JetBlue,trip_advisor,['Responsiveness']
5332,"3+ hour delay, missed all connecting flights, rebooked on a flight to a different city","Terrible, terrible, first and only experience with JetBlue. I didn't do any preliminary homework on this airline and that's my fault, but while being delayed for 3+ hours I decided to see if this was common... yup, turns out it is. If you fly JetBlue, don't expect to catch any connections. If you get delayed, don't expect any valuable customer service. Seems that if this is such a constant issue, they should reprogram their algorithms to offset the constant delays.",JetBlue,trip_advisor,['Responsiveness']
5333,Beware - NOT an Economy Airline,"I've flown Frontier Airlines in the past and had a good experience. Lately they're no longer worth it, too many fees and staff with a bad attitude. You will pay a lower initial fee for the ticket. These are always cheaper than other airlines. Don't be fooled. You will pay the same if not more than other airlines. Here are details: *$19 to $35 per seat, or you will be ""randomly placed"". Forget about keeping your family together. *A free personal item, but $50 for a carry-on sized suitcase. *$50 for checked luggage up to 40lbs. $50 more if your bag is from 40-50lbs. Total, $100. *Everything food & drink related during the flight is charged. $3.50 for a small can of Coke? LOL! *You check-in online or he charged $25 for assistance at the counter, or $10 online. The only thing the workers will do is take your bag after putting on the handle sticker. You find out the weight of your bag at that time. If you are 0.1lbs over, you will be asked to pay $50 more bucks and $25 for the assistance. Make sure you travel with a travel scale so you can weigh your bags beforehand. When you're at the gate, there is a thing that your personal item must fit into. If there is any perception it doesn't fit, they will consider it carry-on luggage and charge you $50. Any resistance to paying the fee, they will threaten to kick you off the flight with no refund. Their online system for purchasing a seat location, baggage, looking up your tickets, needs improvement. After you check in, you must screenshot or somehow email yourself the tickets. Otherwise, after that, you will not be able to look up the tickets again. You will have to ask an associate to print them out for you, which they'll grumble about. Seriously...I've never had this level of runaround and ridiculous issues with any other airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5334,Come on SW,"My daughter and her husband and three young children flew yesterday August 4th on the only direct flight from Cabo San Lucas to Denver.  The whole experience was a total Sh** Show.  At least the middle seats were open but now I understand they are going to loosen their cleaning standards. There was no enforced social distancing at the boarding gate.  Only two of her family had their temperature checked and she noticed many others were not checked.  When she boarded a young couple sat across from her and the gentlemen was coughing and clearing his throat and blowing his nose profusely.  Neither wore their masks.  One flight attendant asked them to put their mask on which they did.  Within minutes they took their masks off as the man continued to cough and blow his nose.  No flight attendants said anything and my daugher had enough and asked them to put their masks on!  Not sure they should have been allowed to board given his evident illness.  Come on SW, you're better than this!",SouthWest,trip_advisor,['Assurance']
5335,"Minus on everything, pick another airline- save yourself from trauma","Most airlines are trash, I think most people will agree. Air Canada however, like most other monopolies in Canada will make you cry blood tears with their service - loosing luggage even if you checked as priority, harassing you to checkin baggage that should be carry on and make announcements before flight to nag you to ensure you did checkin your luggage which should have been a carry on anyway. Food sucks and bathroom never cleaned. Staff on plane depends so no comments. On ground, at least in Toronto - Traumatic. I hope to never return to Canada after my experience tbh, if I do I will spend whatever it takes to avoid this horrid experience. Hope this review saves someone else , I wish I knew how bad it could be.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5336,"Jetblue, what happened to you?!!!","JETBLUE?! What happened here? You used to be my favorite airline and now you're toward the bottom. Cancel, cancel, cancel - That's the model you use for Providence flights. When a company runs only two flights a day (one early morning, one later evening) cancelling one and moving fol to the other just doesn't work. People like me will miss meetings, families will need to cut short trips... it's all negative. The seats - while I appreciate that you still have good looking seats, they provide horrible support for anyone with long legs, a long body, curves or anything other than being younger than 30. After this last flight, most of the people surrounding me had stiff legs from lack of circulation and back pain. Was very odd that number of folk were hurting, and the flight was under 3 hours. Finally - Those new booking categories are the equivalent of click-bait (and switch) Bring back the former settings. You don't want to have good customers crunching numbers to figure out if you're worth it. Time to stop acting like a large corporation and rethink how your customers need to be treated.",JetBlue,trip_advisor,['NA']
5337,Frontier changes flight time drastically,"I purchased a one way ticket for my grandson from Orlando to Portland for November 29, leaving at 2:45 pm. I just received notice that the flight time had drastically changed to 8:45 am. I phoned to ask for a refund because that time couldn't work for us due to what time he'd have to leave in time. I also check to see if there was a flight the next day. No other flight was available till Thursday which definitely wouldn't work. 5 phone calls to customer service only to be dropped 3 of those 5 calls. Asked to speak to a supervisor and was told ok but its a really long wait to be told the same thing. NO REFUND! I asked to be transferred anyway. I've now been on hold 33 minutes. I could understand if it was an hour earlier but 6 hr flight change is not acceptable. This means I have to purchase another ticket with another airline two months before a holiday. In these times it seems people or companies are on social media saying come fly with us, we're safe, we make travel less concerning. FRONTIER is horrible.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
5338,Huge fan of Southwest!,Southwest is making the best of a tough situation with their 737 Max problem. They are working their butts off to keep the passengers moving and there is a major increase in flying traffic this summer. Our flight fomr Cancun to Denver was flawless and on time but our flight going we were delayed but SWA took care of us!! Thanks SWA. On the other hand my daughter flew Frontier and I was shocked that they charged her $50 for a 13lbs. back pack. What a scam. I hope I am never stuck flying on Frontier.,SouthWest,trip_advisor,['Responsiveness']
5339,Nightmare Airlines,"Absolutely terrible experience! The flight was delayed three hours before boarding. Once we were all finally boarded, there was an altercation onboard between a passenger and flight attendant that went on for two hours before they finally canceled the flight entirely at 2 am. Everyone was rebooked for a flight out the next morning with no accommodations made for hotels or meal allowance. When it came time to leave the next afternoon, the flight was again delayed. Once we finally made it to the runway, there was an engine failure and we headed back to the gate. I’m writing this review onboard while they’re sorting through this issue and still don’t know what time I’ll finally make it to my destination. Worst airline ever!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
5340,Always Great!!!,"This is our third time using this airlines ad we had not been disappointed. No delays, easy check-in app, great staff. My hubby seat was changed before the flight but with a quick phone call to customer service we were seated together at no charge.",Allegiant,trip_advisor,['Responsiveness']
5341,They cost us $2000 by making us late to the flight,"We arrived at the airport in time for our flight, however, by the time the woman at the Jetblue desk served us, she told us she didn't think we could make the flight. She called the gate (which was only a 2-3 minute walk from where we were standing) and they were speaking cryptically, and then as we got to the gate a few minutes later, the gate people said ""sorry, gate is closed"" We were on our way to Disney and after I pleaded with them very nicely, since the gate had ""closed"" 2 mins ago, and the plane was still sitting there, they did nothing - my young children started crying. We sat there for 20 minutes watching the plane just sitting there. It was unbelievable. My husband decided not to ruin our trip and we paid another airline $2000 just to be able to leave that day. Unreal. I sent my experience to Jetblue head office and they also did NOTHING. My best friend works for Air Canada and she said they 100% should have had us on the plane but it was like they purposely were trying to upset us. It's been many months since this happened and when I think about this, I still get very angry at how they did this to us. Never again Jetblue, never again. Also (but not nearly as big a deal), in previous flights, they are always delayed by an hour or so, on at least 5 or more flights in the past.",JetBlue,trip_advisor,"['Responsiveness', 'Reliability']"
5342,Liars with HORRIBLE customer service,"Avoid this airline at all costs. Our flight was delayed 5 different times, and they refused to issue a refund because we had already taken the first leg of our flight(which was 30 minute flight). I begged them to refund half the cost so we could book on another airline but they refused. On top of everything they showed absolutely zero sympathy for our situation. When I suggested taking another flight they told me I shouldn’t expect any flight to be on time. They told me flights are unpredictable, and just because I booked a ticket with a certain take off time doesn’t mean I should expect it to take off then. If they’re going to do such a bad job scheduling their flights the least they could do is have decent customer service.....",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
5343,Bad service for connecting flights with minimum time between,The short connection time between flights going to Turkey and returning from London was a nightmare without any assistance on the ground one can run in all directions and no-one is able to point you in the right direction. Honestly when disembarking it would be a pleasure to find someone to direct you and secondly when a flight is delayed factor in what the passenger is going through and provide additional assistance. The Johannesburg flight was delayed by an hour we barely made the connecting flight to Turkey. All required was someone on the ground to direct us or get a shuttle to transport us to the correct terminal. The bus was stuck on the runway whilst the flight was ready to take off. Really Emirates you could do much better....not forgetting my travel agent who reassured me that the short connection time is of no problem as Emirates do this back to back hassle free. It was anything but hassle free - the anxiety one is placed under is unwarranted.,Emirates,trip_advisor,['Responsiveness']
5344,Exceeded expectations,Better than expected. Service was good and bordering went without a hitch. It was easy and efficient. Needed have any expectations but was pleasantly surprised. Want to go cheap without to much hassle would highly recommend.,Allegiant,trip_advisor,['Responsiveness']
5345,typical florida flight,"the staff was professional, friendly, the flight was smooth despite some weather issues, the communication from staff on point, service great no complaints at all always fly southwest whenever ican",SouthWest,trip_advisor,['Assurance']
5346,Stay away from UA,Has to be the worst airline. So this is the third trip and prob the last. If not cancelled it’s at least late by 2 plus hrs. First flight was totally cancelled for no reason and then late on top of that….. stay away. Spirit Airlines is MUCH better and cheaper …. You just have limited times to fly,United,trip_advisor,['NA']
5347,It was horrible.,"First off, certain things are missing from my bag which I presume they stole. The service was terrible as the flight attendant was very rude and was giving people dirty looks. The plane did not have WiFi, it did not have a tv on a ten hour and a half flight. The WiFi was apparently not working. It was the worst airlines I have ever been on.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5348,Avianca never again,"I wish we had the name of the ticket counter representative from Avianca that took care of my mother yesterday. However, if it helps, it was at the Miami international airport on November 29, 2022, gate J12 at 1:00 pm, and she was the only female representative at the ticker counter. My mother was taking flight A7 to Bogota, Colombia, at 2:00 pm, but initially, she was coming from Houston through United. I hope nobody treats her or her mother the way she did mine. Because I could finally change my mother's seat right after she left Houston, she needed to go to Avianca's counter to reprint her boarding pass, or at least that is what she was told, even though I sent her a copy of the new one to her cellphone. The presentative informed my mother that she needed to pay $250 for her extra bag since Avianca only allows one bag per passenger. We already paid for that bag back in Houston to United and were told that since the bags were checked directly to Bogota, Colombia, we did not have to do anything with them or pay any other fees. My mother, who is 75 years old and has had multiple knee surgeries, was left waiting for over 40 minutes after trying to explain unsuccessfully what United told us. Avianca's representative would talk to my mother every so often to let her know she had to pay for the bag or they would leave her bags in Miami. The last thing she told my mother was that she did not have time to listen to her, and all she was going to accept was from her was a credit card to pay for the bag. I know this because I was over the phone with my mom, and I could hear this woman being, and even other passengers noticed since a few of them kept telling my mother to complain about this woman. I had to call United, and the customer service representative asked me to try to do a conference call with the representative from Avianca since he could not reach Avianca's counter directly. The Avianca representative refused and told my mother she had no time and had other customers who needed help. Another Avianca representative had to come and explain to the rude representative that she was wrong and my mother did not need to pay for the bag since that dictated the partnership agreement between United and Avianca. The representative still printed the old boarding pass, sending my mother to the back of the airplane, where she would not have enough space to extend her leg. My mother told one of the flight attendants what was happening, and she was extremely accommodating and helped her. My mother tried to tell this Avianca employee multiple times she was not feeling well and tried to explain the situation about the bags, but she ignored her and made her feel like she was some crazy old lady. Even after she learned about the bag policy, she did not apologize. It is appalling how Avianca has employees who would treat senior citizens this way.",Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5349,Good Fights - Hectic Atlanta Layover,"Flights were great. Economy - well, you know - cramped, but no surprise. Only issue was Atlanta layover. Large airport - short time between flights, long walk. Made it, but older fliers might be stressed worrying. Trams very helpful getting to correct concourse.",Delta,trip_advisor,['Tangibles']
5350,Punctual and Comfortable AC 848 Sept 4/19,"On time flight, with good service. Meals and drinks helped the flight. Enjoyed the Boeing 787 equipment onto Heathrow. Pre-flight and On-board experience very good.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5351,I won't never use Spirit Airlines ever again!,"My flight from Austin to Orlando on 07/31/2021 was canceled a few hours before departure time, I did not receive a courtesy call from the spirit to notify me, they just sent me a cold email to inform me 4 hours before the departure time that my flight was cancel, I called them to confirm this information but they didn't answered the phone to give me options, so I had to expend $900 to get another flight to complete my travel planse. I won't never use Spirit Airlines ever again! I should have read their customer reviews before schedule a travel with them.",SpiritAir,trip_advisor,['Responsiveness']
5352,Poor reshuffling of seats that only make the trip worse.,"I had a seat at front of plane, they changed me to the back of the plane to “help with social distancing”. Of course they sat me right next to a stranger in the back of the plane. Nice job United I hate flying with you it’s always something that makes the trip worse for me. And they will never accommodate no matter how politely I ask.",United,trip_advisor,['Assurance']
5353,Not the Same Fun,+JMJ+ Have flown Southwest for years and it use to be fun! No jokes anymore and not as many smiles. Also my luggage was misdirected but they handled it professionally. Still love the free 2 bags and not having to go to Ohare Airport. Also the tiny bag of pretzels isn't cutting it anymore. A cookie would at least be fun maybe.,SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
5354,De regreso a casa,"Después de haber recorrido Guayaquil, Lima, Surco y Santiago de Chile, pues toca volver a casa y siempre lo hago con Avianca porque es la empresa en la que confío, tiene un excelente servicio y es amigable con el medio ambiente. A pesar de las dificultades del momento por la huelga de pilotos, supo sortear los inconvenientes de la situación y mis vuelos me llevaron a mi destino deseado.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5355,Made a pit stop,"We tried something a little different this time. We had booked a direct flight from MCO to Buffalo and while we were in Florida there were some updates and price changes and we saw that it we went from MCO to Ft. Lauderdale and changed planes from FT Lauderdale to Buffalo we could cancel and rebook and got a $232 credit for our next flight. We did this. It meant flying out of MCO 2 hours earlier and both planes landed in Buffalo at the same time. even though we were 35 minutes late leaving MCO and had to dash to catch our next flight in Ft Lauderdale (they held the plane for us). Gotta love the was Southwest thinks. Both flights were a little bump at time but snacks and drinks for everyone. Can't forget, 2 checked bags fly free per person.",SouthWest,trip_advisor,['Responsiveness']
5356,Crew,"The flights up and back were just great! Had requested that my wife's manual wheelchair be stored in the cabin, to preclude damage in handling. That was done without any complaints from the crew! My wife has to use the ""isle wheelchair"" to get to her seat. That was done very well. The crews were VERY friendly with smiles. We prefer to fly JetBlue whenever we can. That is our favorite airline!!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5357,Absolutely terrible.  I'll never fly Frontier again.,"I thought I had seen it all. Apparently, Frontier airlines ticket agents are now equipped to inspect children. We were traveling out of Missoula Montana to San Antonio Texas via Denver. Rather than parade my three children (ages 4, 6, 12) through the baggage-check line, I asked them to remain with their 70 year old grandmother in the pre-TSA seating area while my wife and I went to check our bags. I explained to the agent that they were sitting around the corner with their grandmother and that they didn’t have any bags to check. She then told me that the airline wants agents to physically “see” and “talk to” children traveling with adults to ensure they aren’t victims of human trafficking. How does that work exactly? "" Do these kids look like their parents?"" ""Is their skin the same color? "" ""Do the children have accents?"" "" “Is this your daddy?” We're talking about Missoula MT which has a total of 7 gates. The agent at the baggage counter also worked the boarding desk. In other words, she could easily inspect my family when we boarded the plane and avoid unnecessary intrusion. Airline agents may have broad authority when it comes to admittance on a plane, but they are not entitled to speak to my children without my permission. Furthermore, purchasing a ticket does not obligate me to grant such permission. Beyond the gate the flight attendants weren't much better. I guess I'm just used to flying SWA.",FrontierAirlines,trip_advisor,['Responsiveness']
5358,Visit,Very bad air line it will be my last time spend any Dolar in this airline it’s tow time they cancel my fly without any reason they don’t care about passengers this company is just looking for them budgets do not waste your money and your time,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
5359,Simply horrible experience ,First off all I won't ever book a flight or package with air Canada vacations this company doesn't care about people needs or concerns they are all about the money that they can make. I took my family to the grand bahia principe last March for a week vacations to celebrate my daughter.s 16th birthday and it was a nightmare. The hotel was horrible dirty sheet alot of ants and COCKROACH 🪳 I filled a complain with the front desk people and they promised me to change our rooms Which never happened I spent 4 days fighting with the front desk manager ANDREA RIOS which she tried to bribe me and my family with a 25 minutes massage for the 5 of us which I refused to accept cuz they didn't want me to write any bad reviews. When we got back to Canada on March 27 me and my travel agent tried to get a hold of air Canada vacation and we received a email from them after a few days it is now October 3 2023 And I haven't got a call or email from air Canada vacations. Iam going to make sure my friends and family will never book any flight or package with air Canada vacations . Air canada vacations is the worse airlines company I have ever had to deal with. They definitely lost me as a customer.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5360,Flight,"No frills works for me. I fly alone. SO i just don't pick a seat and they assign one. I dont pay for luggage either. I fit everything in my backpack. I have flown 4 times with them and have always been on time if not early. I bring my own snacks, fill my water bottle and bring my kindle for movies.Board quickly and exit. I have no issues with Spirit at all.",SpiritAir,trip_advisor,['Responsiveness']
5361,Excelente clase ejecutiva en el Dreamliner ,La configuración es comparable con la de las aerolíneas de 4 y 5 estrellas. Los asientos se hacen una cama muy cómoda. El amenity kit es bastante básico (Tumi) pero está bien. El servicio de comida es bueno (nada más que bueno). Puntual y prolijo,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5362,Polaris is Downgrade from What Used to be Called Business Class,"Seats are OK, if you use SeatGuru to pick the right spot in the cabin. Staff is so spotty: Purser will be very cordial upon seating, but then you never see him/her again. Flight attendants are also sometimes great, often surly. And there is simply no way UA can figure out how to get food and beverage service made in the same 5 minute period. You get your food --on a tray mind you, not as an individual service as Business Class used to be-- then you have to wait until everyone else in the cabin gets their food before you can even get a drink of water. Meanwhile, the food has gone cold. This is not rocket science. But UA's processes are rigid. ON other airlines, you get the food and immediately get asked what you'd like to drink. Each passenger is fully served before going on to the next. Common sense. I've done this RT 3 times (six flights) in the past year (very convenient for connections to/from European cities) and the food and processes have not changed. Yes, same menu month after month. Entertainment choices are very good. Screens and headset outlets sometimes don't work (my flying partner's situation) so you have to use your own device. But that works most of the time. On time performance of this flight is a matter of record- look it up on flightaware. It has been essentially on-time 5 out of 6 times I flew it this year. The 6th time it was over 2 hours late, and many people on board missed their connections. Except for the great connections, I would fly another carrier.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5363,"Best flight ever,","Best flight I have ever had, reasonably priced, good in-flight entertainment, good food and drinks, and a comfortable seat. I have booked again for September.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5364,Not a first class experience:,"We recently chose to take a vacation to Oahu through United. We flew from Chicago to San Francisco to Honolulu and then from Honolulu to LA to Chicago in first class. Every single leg I found crumbs, and trash on or around my seats. With United’s promise for extended cleaning and Covid precautions, this was extremely concerning. Additionally, with every leg except one (Honolulu to LA, which was quite pleasant) , the flight attendants were cold and even rude. I felt like I was a bother or inconvenience the whole trip. I would not recommend United for travel. Additionally, there were only screens available on one leg of the trip. Nothing about the experience was first class worthy except for the seats themselves.",United,trip_advisor,"['Tangibles', 'Assurance']"
5365,A NIGHTMARE  AFTER A PARADISE,"On Wednesday August 21st almost 200 people expected to leave Kauai. After many delays, the flight was canceled and we were sent to terrible conditions at a local hotel. Big families of over four people had to share a single bedroom because the airline wasn't willing to pay more perfamily. We were told our flight would be ready next day at 4pm, and again it was moved.August 24th we were told to come to the airport for a 20:00 flight, after being stranded for 2 days. We were then told the aircraft was not ready and we are waiting for a flight that is likely to result in another cancelation. To add insult to injury, there is another flight that departs to LA at 2215, while we sit and wait for 2days. We were not offered spots on this flight We were told that flight was full.",Delta,trip_advisor,['Responsiveness']
5366,Jet Blue vacations - DO NOT BOOK!!!!!!! Total rip-off and extremely unhappy.,"Horrible, absolutely horrible experience. Supposed to be all inclusive for one week - my daughter and me —- 6000.00. Don’t do it!!!!!!! Buyer beware",JetBlue,trip_advisor,['Responsiveness']
5367,Any hope for transferring a travel credit? ,"Bought 5 Polaris tickets for Christmas on two separate reservations for the same itinerary (itinerary meaning date, time and flight.) One reservation for 4. The other reservation for 1. The reservation for 1 couldn't fly and they issued a travel credit. I realize now it is restricted to that passenger. Am I SOL? (If I, I am) This person is a quasi-family member. If he would use it, I couldn't care less. However, it's going to go wasted if dependent on him traveling. Its $3,800 I'd rather use if possible. It was his own reservation as I said, but can show a reservation number for 4 others for the same itinerary (itinerary meaning date/time/flight. my immediate family and I all traveled on the same flights of the canceled ticket.) If any of this factors in: I am MileagePlus Gold. I paid for both reservations with the same CSR, but booked directly with United. Since then I have a UA Infinite that has gotten me an 1,825 Card Spend this far this year. Thanks all.",UnitedAir,reddit,['Responsiveness']
5368,What a ride,The Air Canada crew was great to deal with. I have never flown Air Canada before but will be sure to do so the next time. The only disapointment was that no meal was served.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5369,Not good experience,"I always liked to travel with Emirates and preferred it to United Airlines!! My trip & experience was really good before COVID. However, I can see how this used to be great airline has changed so much in recent years. I travelled September 2023 and every thing got worse not better. Starting from disorganized waiting line at the airport, no clear instructions, not enough seat available for passengers to sit while waiting for their flights…etc. I paid extra $400 to reserve a good seat but did not have a space to even put my purse, I did not have a carry on luggage. The flight attendants were so rude & unprofessional and they seemed not to care about the passengers’ needs.Emirates used to have great and very professional flight attendants before COVID. And lastly, the food was terrible & cold “ chicken and rice” or veggie & no taste!!! No other options,. Snacks were better. Also serving food was too slow and took so long for the flight attendants to distribute food. My seat was in the second row but my lunch & dinner arrived last. They were also running out of drinks quickly. I might choose other airlines next time & will do First class. Emirate first class is very expensive and is $21000 around new year time when other airlines first class is $4000-$5000.",Emirates,trip_advisor,['Responsiveness']
5370,Best airline ever...,"This is one of a lot trips i had with JetBlue and they still surprising me every time. The service on the counter and the service inside the airplane is just perfect...the trip is so relax...good entertainment for adults and kids, prices are fare but could be better and you are going to had an avalanche of customers you will remember me...my next trip is not with JetBlue because they don't travel to the city I'm visiting and believe me I am really worried about what kind of service I'm going to receive so Gods help me!",JetBlue,trip_advisor,['Responsiveness']
5371,Would fly again,This airline while limited in arrival and departure days gets the job done. If you're after no frills travel from point A to point B fly Allegiant. Fir Memorial Day the crew thanked everyone who lost someone in war and did trivia about the holiday. Made for a shorter more enjoyable flight.,Allegiant,trip_advisor,['Responsiveness']
5372,Choose another airline,I have never experienced such a ridiculous runaround from a business! They put my 77k airline miles on hold and it took me 3 calls to try to unfreeze the for use. After 4 hours with customer support they still couldn’t help. I won’t be flying with them again.,Delta,trip_advisor,['Responsiveness']
5373,United could be better,"United Airlines offers decent service both in the airport and on the plane. The friendly staff can help sort out next to any problem you have, and that’s a major plus. The prices in economy aren’t terribly high either. But this is not enough to completely make up for the horrible comfort in coach class. The seats practically don’t recline, and they my back hurt for two days because the padding was of the same quality as a Greyhound bus. On top of that, the entertainment system is not nearly as good as on other airlines, and the fact that the screens are barely two feet way make it even harder to sleep if your neighbour is using it. Finally, the food is barely passable. They only offer you two options for dinner: chicken with quinoa or pasta salad. I would recommend the first one, as it is at least edible, while the latter is cold pasta mixed with… tofu??? This barely gets three stars, and could get two stars if I weren’t so sympathetic. I would probably recommend United Airlines, but only if someone would be willing to pay a lot extra to upgrade to Premium Economy. Otherwise, welcome to hell if you choose Economy Plus on a 11-12 hour flight…",United,trip_advisor,"['Assurance', 'Tangibles']"
5374,Mother Daughter  trip,"Our flight was delayed , but once we got on board we had the best flight attendant Tina who made the flight so enjoyable. She had the best customer service that we have ever had on a SW flight.",SouthWest,trip_advisor,['Assurance']
5375,Flying,With all the reviews for this airline I was not Expecting much. The flight attendants went up and beyond they made the flight enjoyable. They were able and willing to address all questions about the flight.,FrontierAirlines,trip_advisor,['Responsiveness']
5376,Worst Customer Service and Lies,"My flight from Toronto to Vancouver was delayed due to maintenance and so I missed my flight from Vancouver to Perth Australia. While in the Toronto airport was was told that I would get sorted in Vancouver and that there was nothing they could do for me while I was being delayed in Toronto. To be honest they were rude and ill prepared. I tried asking more questions and they said to go to the gate and wait for instruction. While on the tarmac one of the flight attendants thought my jacket was from the previous flight and took it off the plane without asking me. When I asked if they knew where it went she said I could get it whenever I’m back in Toronto. I live in australia. It was an expensive Lululemon jacket. Once I got to Vancouver it was a hot mess! They didn’t have any plans to help us. We looked for over an hour for a representative as it was quite late. Multiple air Canada representatives told us they were finishing for the day and quote “not my problem”. They were rude and obviously did not want to help us. I had to flag down that flight attendant and she went back through to try and find someone. The flight attendant even told me to make an official complaint as they were even rude to her when she asked for help for us. I was then given a replacement flight for flights to South Korea and an extra 17hr layover. Even though there was a flight leaving for Perth in an hour with seats still available on it. I had to request a change and was told by the representative that she could be home already drinking wine with her partner but instead she’s trying to sort us out and that we should be grateful. Oh yes, by the way there was 40 of us stranded. I was able to get a flight for the next day after begging them to change it. I asked if I could get a voucher for a hotel stay. They gave us all one. I was finally thinking something worked out. Nope the hotel said that due to the guests arriving in the morning we could only stay for four hours. Yep. So I crashed for that short stay and treated myself for to a day in Vancouver. So more money spent as a delay longer than 24 hours. Then I tied to request for compensation from the airline when I was back in australia and to try and get my jacket back. Still haven’t heard back about my jacket. They offered me a 20 percent voucher for a next fight which I can’t use because I live in australia and I most likely won’t be using air Canada again. They tried to tell me the delay was due to weather even though I know it was maintenance because the flight attendants told us it was. I even had a email with proof saying it was maintenance. They still are saying it was due to weather and then proceeded to tell me that “ I know that your experience was not what you expected. As much as we might like to, there is a limit to how far we can reasonably extend our compensation. The goodwill you have already received reflects our best offer in this situation.” They were rude, I was mistreated, the customer service was not there and then they proceed to give me feedback on my request for further compensation. I was never rude never swore and then was told off for saying that it was unacceptable to receive a voucher for next flights and that I wanted at least a partial refund. They aren’t being honest and I was so disappointed. The flight took over three days to get back to Australia. The whole time I was in Canada I flew with air Canada, I was there for seven weeks. They made heaps off me and I so mad that the result was further bad customer service.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5377,Great Trip!,Perfect Flight and staff was awesome! Traveled with my young daughter and it was here first time and it couldn't have been better :),Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5378,Air Canada Rouge makes me see red!,"Since Air Canada created its so-called budget airline Air Canada Rouge, it's been hell in the air for Canadian passengers. Old planes with no leg room and outdated cushions make for an extremely uncomfortable flight. Given the cramped quarters, this becomes a safety issue. To top it off, no free meal and no standard in-flight entertainment. Also of note is that Air Canada's switch to a new reservation system in November of 2019 is still a mess. Good luck getting through by phone. All this may have paid off for Air Canada's CEO but the company has lost my respect.",AirCanada,trip_advisor,['NA']
5379,Using Southwest Airline Miles,"I signed up for the Southwest credit card for the miles. I’m happy that I was able to fly 2 people, round trip, for about 20-25,000 miles and about $22.00. We might not have traveled if we did not have this benefit. I would encourage others to look into this benefit as it reduces excuses for not going somewhere!",SouthWest,trip_advisor,['Tangibles']
5380,Nothing to eat!,We left our hotel in Las Vegas at 4.15 am to catch a 6am flight to New York. Due to the early hour we didnt get anything to eat in Vegas thinking we would eat on the flight - wrong! There was no breakfast served on this flight and after looking at the menu available for purchase were told there wasnt anything! This is a 5hour 45 minute flight and was miserable.,JetBlue,trip_advisor,['Responsiveness']
5381,"Laguardia needs better staff, nothing but young people with no professionalism, super long wait time at landing","I was given attitude by the person taking my luggage and told to go away! Like what? Where is your manager! Manager came with an attitude super ghetto, other staff where on their phones while there was a line, unbelievable. When i got to florida my luggage took an hour to come out, everyone was complaining. Going and coming back it took an hour just for them to get a gate to let us all out, if arrival time is 8:23 be sure to add a whole hour to it, then extra time if you have a checked in bag. they arrive early only to just have you wait on the plane and be let out SUPER late. The most awful experience was the staff at LaGuardia airport SUPER ghetto unprofessional staff.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
5382,"Horrible airline, save your self the headache and choose another airline","With the multiple hours of waiting and delays not to mention to abhorrent customer service I will be willing to pay double or even triple the price for another airline in the future. I don’t care if you’re looking for a cheap budget friendly flight save you and everyone involved the headache, misfortune, stress and just pick a different airline. This company should not be able to own and operate and needs to shut down.",FrontierAirlines,trip_advisor,['Responsiveness']
5383,Don't do it,"Don't fly frontier. They've been nothing but garbage since COVID hit and I keep telling myself I won't do it again, but the absolute only thing they have going for them is that they're better than spirit for the same price, which is cheaper than most. Second to last time, they were delayed 2 hours. Last time they lost my fiancee's luggage for about 8 hours. This time, they had us waiting on the runway for a gate long after our arrival time, even after we had arrived thirty minutes early. What's the point of having a schedule. Find a new gate.",FrontierAirlines,trip_advisor,['Reliability']
5384,"Good flights, poor customer service","United is generally a ""just fine"" experience for me. On this particular trip, the flights were fine — a standard economy experience. What stood out to me was customer service by united employees in both Boston and Norfolk. The check-in and baggage drop in Boston was a particularly frustrating experience due to the lack of organization and teamwork between the employees. We were given conflicting direction from employees who sent us back and forth between the line to start our baggage drop and a kiosk (which was the only option for accomplishing this task). The confusion and frustration was clearly not unique to myself and my companion. In Norfolk, a united employee unenthusiastically helped us to find an alternate flight, when we realized that our flight was delayed, and that we would almost certainly miss our connecting flight which would have landed us stuck in Newark overnight. He found us an alternate route after we persistently asked for other options that would get us back to Boston that night. I generally fly United because of convenience and price. With United, you generally get what you pay for.",United,trip_advisor,['Responsiveness']
5385,Clear retreat,"I left Emirates on almost two years because of high prices with good competitors,This time I was invited to travel on the Emirates, but I was surprised by the apparent decline in the overall level, Backtracking on board services, meals and also the transit time services, Both services were not as good as before.the",Emirates,trip_advisor,['Assurance']
5386,Flight to Aruba,JetBlue is my favorite airline to fly. Their staff is so nice. I've never had an issue with this airline.,JetBlue,trip_advisor,['Assurance']
5387,Every flight with connections was delayed,"I am NEVER flying Spirit. Especially for business related events. Absolutely unreliable company. Pay the extra 100$ for Delta or other reliable airlines. The cheaper flight is paid with a sacrifice of your peace, time, and patience.",SpiritAir,trip_advisor,['Responsiveness']
5388,Way to go southwest,I was going on a trip to Orlando with my family and Southwest really helped with traveling. The staff is so nice and awesome. I love Southwest Airlines and it is the only airline that I would ever want to use. They’re boarding process is so easy I also love traveling so it makes it so much easier to fly southwest airlines I suggest southwest.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5389,Worst Airline Experience Ever,"My daughter was yelled at, bullied, and threatened with being made to miss her flight by a Spirit baggage agent because she asked if the scales were calibrated - two separate scales onsite gave two very different weights for her suitcase. Filed a complaint 3 weeks ago, still no response. I’d walk before I flew this airline again.",SpiritAir,trip_advisor,['Responsiveness']
5390,"Cheap flight, expensive carry on bag fees, fly any other airline!!!!","My flight was $139, paid $73 for a carry on, thought it was covered both ways, had to pay an additional $99 for the return flight for a total cost of over $300 for the trip. Small seats, no chargers and horrible customer service. Fly ANY OTHER carrier. Carry ons are typically 35-40 each way!!!! We need to teach Frontier a lesson, fly using any other airline please!!!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5391,Awesome Airlines ,"2 thumbs up to the staff, service and aircraft. Ground staff to inflight staff all courteous. Extremely good features inflight and excellent punctuality. My travels with them have always been extremely comfortable and pleasant.",AirCanada,trip_advisor,"['Assurance', 'Tangibles']"
5392,They changed my seat assignment without informing me,"I purchased an upgrade to Economy Plus for an additional $280 when I bought my ticket in November 2018 for a flight on July 7, 2019 and I had Seat 16. I purchased the ticket and the upgrade 8 months ahead because I have issues with flying. In April 2019 I looked at my reservation and I saw that they pushed me to seat 32 because they added a new class of service which they called Premium Plus and seat 16 was in that class and the price for that seat was $1,500 and not $280 which was the price in November 2018. United refused to honor what the price of the seat they sold in November",United,trip_advisor,"['Reliability', 'Responsiveness']"
5393,Customer Service Predators.,It is my definition for this airline which wants get every si for dollar of their clients. This system just proof that it is best to pay some more for service quality to other airlines where you won’t be surprised for additional cost and seats limitations.,SpiritAir,trip_advisor,['Assurance']
5394,headed to Florida,We had a fine flight to Florida in November. Allegiant Air really has reasonable prices but they do charge for everything even carry on luggage. They did not do that on our last flight to Florida. Its the most reasonable airline in our area.,Allegiant,trip_advisor,['Tangibles']
5395,Always reliable ,"I have been traveling with Allegiant for the past 10 years and they service is very good, the people are very friendly, they are very affordable, yes you have to pay for a seat selection only if you want or for priority seating but only if you want or the bags but overall it is very affordable, the online website is very easy to use so star using Allegiant so they can keep adding more flights.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5396,Customer Service people are rude,This review is not for Frontier Airlines the company but just for the customer service representative I spoke with on the phone. I could not understand his name so I can’t name names. I made an honest mistake and looked at my flight information wrong and missed my flight. I asked if they would be willing to work with me and get me maybe a discounted flight since I had bought a round trip ticket. He quoted me a new flight for 389 dollars when I was looking at the frontier website the SAME flight for 232 dollars. I said I will just book it myself and didn’t need any further help. He hung up on me. You don’t treat customers that way. I was nothing but kind and respectful so I deserve the same respect back. Not be hung up on. I do like frontier for their affordable flights and easy booking but I am not impressed with their customer service line.,FrontierAirlines,trip_advisor,['Responsiveness']
5397,Missed out second given name (middle name) on booking - but it is on my passport. Will it be a problem?,"Hello, just looking to see if anyone has any experiences/issues with something like this. On my passport my given name is “Sarah Marie” and surname is “Hayes”. However on my booking with emirates only my first and last name are on it- “Sarah Hayes” and “Marie” is missing. Marie is technically my middle name but is shown on my passport after my first name where it says “given names”. Wondering if this will be an issue when travelling? Help would be appreciated, thank you!",Emirates,reddit,['NA']
5398,Mrs Sunday,Fabulous airline. Love flying this airline. Good food and very nice staff. The seats are very comfortable as are the pillows.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5399,Things were broke BUT they fixed it,"I got seated and right away my tv wasn't working. This was a 5 hr flight, so needed my TV. After we got to a safe altitude the flight attendant found me another window seat and I was allowed to move. After a few hours that TV started acting up. Go figure both my TV's. The attendant issued me credit for the broken tv. Very nice thing tut o do. Service was great. Always try to fly Jetblue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5400,A time to be pampered!,"I flew recently to Dubai in Emirates. It's a A380 and it was very comfortable. The flight entertainment was a breeze and varied and you are never bored. The air stewardess was polite, smiley and willing to make one's experience an enjoyable one!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5401,Bumpy Start but still a good flight,"There were 3 of us traveling with a service animal- There was confusion at the bag drop off as to what employee had to approve the boarding of the service animal traveling with us, which meant when we got to the front of the line finally to drop our bags off, we were turned around to talk to another agent- We had all the necessary pw from US Vets, and the admittance papers for the island of St Maarten. When employees finally agreed that we were good to go, we had to get back into the bag check line- Finally, we got to the front, and were told that my son ( who was standing 5 ft behind us with the talk, had to be with his bag. The gentleman told us we would have to get out of line and get back in again, I said no, I am here, you can check in my back, my daughter is here you can check in her back, and we waived over my son, who joined us and his bag was checked in. It seems that the employees are not well versed in the procedure for support animals. I was happy with the additional leg room, not happy about paying $25 for my checked bag, but it was a good flight, and smooth sailing once on the plane",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
5402,Perfect,"This must be the best airline. Staff are terrific, polite, multi-lingual and do everything they can to make sure your flight is comfortable and memorable.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5403,Simply the best,"Great service over the years. Crew, customer service, fares, you name it. No company is perfect, but Southwest us right up there.",SouthWest,trip_advisor,['Assurance']
5404,Best flight I've had in years.,Loved the leg room. I had almost forgotten the days when airlines tried to make their customer's ride as pleasent as possible. I will try to get a ride with JetBlue whenever possible from now on.,JetBlue,trip_advisor,['NA']
5405,Rescheduling due to Conference cancellation from Corona Virus,"I had purchased my ticket in December, was sure nothing would stop me from going to a work conference so I didn't buy insurance. Then the Corona Virus Scare, conference cancelled. I was pessimistic about rescheduling, but Allegiant made it easy and due to the circumstances didn't charge me to rebook. Cannot voice how appreciative I am, I can't afford to be out $300-400 for two tickets.",Allegiant,trip_advisor,['Responsiveness']
5406,Allegiant Air,"We had a great flight going and our return flight to South Bend was great as well. I would have liked a later afternoon flight on a return flight because a 6:40 flight is a little early when your hotel is in Orlando and you have to get back to Sanford but we left a day early from our hotel in Orlando and move to a hotel in Sanford to make the time a little easier. Allegiant is a great airline but be prepared to pay for absolutely everything including seat selection, Priority Boarding, carry-on luggage etc. What you are paying for is the convenience of leaving from your home airport and getting close to your destination.",Allegiant,trip_advisor,['NA']
5407,Great flight. Thank you Jet Blue,Great trip. Always enjoy flying JetBlue. Flight crew very friendly and attentive to passengers. Best part is that the flight was on time for departure and arrived a bit early.,JetBlue,trip_advisor,['Responsiveness']
5408,Great crew and plane operation,No issues. Click early so you get A boarding without paying the extra fees. Families with small children board between A and B groups. Being in A can help you get a quiet part of the plane if that's important to grab a nap on the plane. Safe travels,SouthWest,trip_advisor,['Responsiveness']
5409,No refund or credit for cancelled flight due to hurricane,"Paid for a RT from AC to Orlando for family including 4 grandkids, Hurriicane Ian was coming so we had to leave 2 days early. Spirit charged me $500 more than my RT cost and would not give me ant credit for the return leg of the RT flight. Contacted Customer Service no credit-Wrote CEO-no response. Never will fly them again",SpiritAir,trip_advisor,['Responsiveness']
5410,An 8 Hour Breeze!,"I have no complaints what so ever about my recent round trip flights to and from Barcelona, Spain and Washington Dulles Airport. The price was very competitive and it was 8 hours non-stop both ways. Further, even for my 6 foot plus travel partner, our economy seats were reasonably comfortable, in terms of seat width and legroom. We sat in the section to the right of the plane with only two seats in each row. The flight left in the early evening and arrived in Barcelona early enough to arrive at my hotel before breakfast service had ended. The flight team provided friendly and excellent service, too. I highly recommend these flights and would use them again myself!",United,trip_advisor,"['Reliability', 'Assurance']"
5411,Phew!,"My sister and I were travelling first class from Raleigh-Durham Airport to Miami. The first leg of the flight was perfect. Absolutely perfect. The second leg (from Atlanta to Miami) was somewhat problematic. Across from us, a very vocal (okay noisy) toddler was seated with his abuela and kept moving around, standing in the aisle, yelling, etc. The child's parents were seated behind. The abuela finally pointed to me and whispered something to the child. The child looked at me with sheer fright on his face and stopped moving and screaming (for a while). There was no inflight movie to occupy my time. I read the airline magazine several times. The airline staff did nothing although other patrons were staring or glancing at the noisy child. Please don't assume I'm anti-child. I just think I should have a reasonably enjoyable flight. Thank goodness the flight was very short. Very, very short.",Delta,trip_advisor,['Responsiveness']
5412,Bag claim,"I lost my bag with spirit, I did everything they tild me to do in orden to find my bag and was for nothing. they dont care about it. i called, emailed, write all type of report and without no result. today is already almost two week and my bag is still lost. wich incredible since i provide ticket number, bag tag and look like if they do on purpose.",SpiritAir,trip_advisor,['Responsiveness']
5413,Cancellations,My flight was cancelled 2 hours before departure with NO reason. The airline did not do anything to support the chaos that the flight cancelation caused. I had to purchase a $200 flight because there were no other offerings. Why cancel the only flight out for the day? I’ve had much better experiences with other airlines at this point. Will not fly frontier again just so I have peace of mind.,FrontierAirlines,trip_advisor,['Responsiveness']
5414,Excellent flight from Fort Lauderdale to Puerto Vallarta,I had just had a complete shoulder replacement and they went out of their way to help me be comfortable.,Delta,trip_advisor,['Empathy']
5415,The absolute worst airline!,"An airline that left our 2 kids stranded after their trip to Colombia. The airline decided to cancel flights, costing our family time, stress and money to get our 14 and 17 year old sons back to Atlanta. An embarrassment of an airline.",SpiritAir,trip_advisor,['Responsiveness']
5416,You'll get left at the airport!!,"Flew from GTF to Denver and when approaching Denver, the pilot said he couldn't land because of ""thunderstorms."" We were supposed to go from Denver to London and then to Santorini Greece. Pilot said we would ""hover"" as we had enough fuel ""for a while."" Next thing, had to ""touch down"" in Scotts Bluff NE for fuel. By the time we got to Denver, tarmac was wet, no storms. Planes were lined up to leave, including our connecting flight, another United flight. The pilot of the connecting flight decided to leave without all the passengers that were to get on his plane. We were stuck at a phone as there were no agents to help. After 45 minutes on the phone, finally got on another flight to London 4 hours later. Missed an entire day/night with our kids who were getting married the next day. The connecting flight knew we were coming in, as did all the other planes, but they chose to leave. Tried to get a refund to no avail. Basically said ""sorry, but we can't do anything about it."" The customer service line at the Denver airport was 2 football fields long from all the people the United Airlines left out in the cold with nothing else to do but rebook a flight. These plans were made in February, 2022. This happened on the day we left, August 2022. Will NEVER fly United again, and neither should you!!!!",United,trip_advisor,"['Reliability', 'Responsiveness']"
5417,Never booking with Emirates Holidays again!!!!!,"We booked a package holiday with Emirates Holidays and have had a really bad experience with them. 1 week before departure my son fell sick with a kidney issue and I called them to ask about what my options were if I needed to change the flights. I was told You can’t change the flights as it’s part of a ‘package’ even if it’s a serious medical issue and the only thing you can do is cancel the whole holiday if you buy travel insurance when making the booking (with a separate provider btw not with them). Which means you will basically loose the whole holiday and money with no alternative options! My son wasn’t released from hospital in time for the outbound flight as he was still unwell and unfit to be discharged from hospital and so my husband and other two children had to continue with the trip minus my sick child and I. If you miss a flight with Emirates airlines they can refund you the tax back from the unused flight… so they sent me a tax refund receipt… But Emirates Holidays won’t give a tax refund because again it’s a ‘package holiday’ so that’s not an option to receive the tax back for the unused flight either! I’m so appalled and upset by their service. There should be a policy in place for emergency situations where there is an option to change the flights if there’s an emergency. I will never be booking with them again!! We lost the tickets for us to travel, then a few days later had to book new tickets to join the others for the remainder of the holiday. This was the first trip we have taken in three years and it was a terrible mistake booking with Emirates Holidays! Never again!",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5418,WORST EXPERIENCE EVER!!!!!!!!!!!,"This is the worst flying experience I have ever had in my entire life with FRONTIER. This has been the biggest lesson EVER learned ""YOU GET WHAT YOU PAY FOR"", but in this case, you pay a lot more and you get the worst experience ever. Our Gucci items were all stolen from our luggage and we did NOT get our luggage until 2 days after we arrived to our destination. Therefore they inconvenient us and we had to buy cloths for 2 days until our luggage arrived and mind you they kept saying they couldn't track our luggage. NEVER FLY WITH FRONTIER!!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
5419,Perfect,"I've flown with several airlines but Delta is perfect price wise, comfort and ease of access to book!",Delta,trip_advisor,['Responsiveness']
5420,Extremely disappointed with Air Canada!,"We booked the bassinet seats through the phone with one of your air canada agents. We paid around 1500 CAD for the seats alone. We were only asked about the weight of the baby before confirming that we can use the bassinet. She was 9 kgs at that time. In my way to Dubai, the bassinet was given to me and it was a very pleasant flight. Very safe, no issues at all. However, around 1 month later in my way back to Canada, the crew refused to give me the bassinet. They said that it was not safe because the baby is heavy and can sit herself up. Their chief said that I had a ‘gigantic baby’ and wanted to prove me wrong in all ways possible. No empathy, no cooperation to brainstorm solutions, nothing. She said ‘I am a mom and this is a gigantic baby, we will not give you the bassinet’. Very rude and lacks empathy, made me feel even worse. She lacks basic customer service skills. I am very disappointed in air Canada. It was a very hard 14 hours flight with a 10 months old baby. We are at more than 2 days later and both of us are still struggling. The baby is extremely exhausted and so am I. I don’t know who to be mad at to be honest. The agent who helped me book the tickets without being clear about the rules, or the crew who was not understanding or cooperating or empathetic at all. Bottom line, I don’t think I am flying or recommending air Canada again.",AirCanada,trip_advisor,"['Empathy', 'Assurance']"
5421,“What a deal” ,"Flew on Allegiant for the first time and it was a great experience. Fast boarding, nice plane, courteous people, and a Real Steal of a deal on the ticket pricing. Let me put into perspective for you. It is cheaper for me to fly Allegiant positive seating than it is for me to fly standby with the airline my brother works for. Nothing else to be said about that one. Allegiant is making Indianapolis one of its main hubs and I am looking forward to it. I will be flying much more in the future, and with Allegiant. They live up to and surpass their tagline of, “Travel is our deal.”",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
5422,"flying to mesa,az","love the short straight trip to mesa. 2 hours and no connection is great. a little cramped and of course they charge for every little thing, so be aware when booking that you are not charged for things you don't need or want.",Allegiant,trip_advisor,['Responsiveness']
5423,Terrible airline with terrible service.,"The flight was completely booked with strangers shoulder to shoulder with people in my own party (no ""6 feet apart"" or other form of ""social distancing"" was being followed). On the return flight from Orlando (MCO) to L.A. (LAX), the tray tables had ""gunk"" and other food scraps on them, showing that the plane had not been properly cleaned prior to boarding. Furthermore, the flight was again completely booked and evidently, the only way to follow CDC guidelines/protect yourself and your family from the COVID-19 pandemic on a Frontier flight is to buy extra seats or pay an extra $50 to sit in an empty row (emergency exits).",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
5424,Thiefs in cabin.,"My unchecked bag was stolen during the flight , airplane's crew didn't care at all. I didn't receive any help in spite of the fact that we have a chance to catch the thief. I am very dissapointed, never use this line again.",Delta,trip_advisor,['Responsiveness']
5425,"JetBlue Flight 0907 to Saint Thomas on Feb 8th. JetBlue is claiming that the flight was cancelled due to weather, but the rest of the people we were to meet there landed on time. Meanwhile, their planes were colliding on the tarmac...","My wife and I were all set to fly to Saint Thomas from Boston on Feb 8th. Just as we were about the board, JetBlue cancelled the flight due to ""weather"". I looked at my phone, and there was some rain in the morning, but it was going to be clear by the time we got there. The other people in our party flew on a different airline and were able to land an hour after our scheduled landing time with no issue (they flew indirect from Portland Maine). We were supposed to stay at a hotel in Saint Thomas, and when we called them they said that ""JetBlue was the only airline that cancelled."" JetBlue tried to put us on another flight on Friday at 8pm that got there super late and would have meant 2 days of missed vacation. We ended up booking with United who got us there the next day without any issue. Because the ferry to Jost Van Dyke doesn't run every day, we had to book a private charter at the cost of $700 and the hotel changes $300 because we cancelled with the 24 hour timeline. Trip insurance will cover some of it, but that's not why I'm posting. Why am I writing this other than sayings ""JetBlue isn't what they used to be and swearing them off forever?"" Well, I fly about once a month for work, and have tried to use JetBlue when I can but I'll probably never get a a status flying 8 times a year. I should mention, My flight was supposed to take off at 8, which is was just one hour after these two JetBlue planes collided with each other at Logan (Boston) [ URL So before I write them off, is there a way to figure out if JetBlue is full of it and is just using the weather as an excuse to cancel the flight? It seems like too much of a coincidence, with our plane being there. I can see some manager saying ""We need to get the passengers on these planes that just hit each other to their destinations"" I have no issue with any of the customer service people I interacted with. All were polite and did what they could. My issue is more with how the airline is being poorly managed. But I would like to know what the truth is about JetBlue and if they ruined my vacation for a good reason or not.",JetBlue,reddit,['Responsiveness']
5426,Literal garbage,"Flights get cancelled. Planes have mechanical issues. These are unfortunate expectations that can happen in air travel. But this company is so opaque with their information, and refuses to tell anyone anything until they finally cancel the flight after hours of delays. Do the smart thing and fly another airline",FrontierAirlines,trip_advisor,['Responsiveness']
5427,They care,I am elderly traveling solo on Thanksgiving due to unexpected medical issue. Went to great lengths to reroute my trip from Phoenix. Everyone along the way helpful and caring. I can’t say enough about the people serving their clientele on this airline from the check in to the gate to Need help desk to flight attendants to Daniel in Tegucigalpa who assisted me in solving a luggage issue. They have gained a loyal customer for sure.,Delta,trip_advisor,"['Responsiveness', 'Empathy']"
5428,Chicago O’Hare under construction,Chicago O’Hare will require more than 2 hours to pass through customs and security and connect with a domestic flight. Construction of a new train connector has required a bus ride from international terminal to a domestic airline. TSA personnel numbers have also been reduced and diverted to the southern US order as part of homeland security. Security is a longer wait than predicted by earlier schedules. Give yourself 2.5 to 3 hours at Chicago for the flight layover.,United,trip_advisor,['Assurance']
5429,Absolutely horrible. The most stressful flight experience I have ever had.,"Absolutely horrible. The most stressful flight experience I have ever had. The flight itinerary was to be PHL -> DEN -> LAS. An hour before PHL -> DEN was supposed to leave, Frontier notifies all their passengers that the flight will be delayed by 4 hours. This means that we would be unable to make the connecting flight, and would have to rebook our flight at the last minute. Additionally, check-in bags were sent anyways, even if passengers were not able to make the trip to LAS. So I was forced to file a delayed / missing bag claim, because: 1.) The bag would not be able to make the connecting flight either, and would have to be sent on the next available flight to LAS (if even possible) 2.) I would not be there to pick up the bag from the carousel And as bad as this is, there's not even a customer service line to help out with this. I was forced to either use the live chat (which wasn't helpful), or drive back to the airport. I had to drive back to the airport to get any kind of support. I would *NEVER* recommend Frontier Airlines to anyone, ever.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
5430,Worst experience ever!,"Our flight was cancelled after we boarded the plane. JetBlue would not comp us a room, transportation, or food….said we loved too close; however others who live just as close were given room and food vouchers. Rescheduled us for the next day, only to be told a flight attendant had forgotten their credentials to fly and we were at the mercy of them returning…they never did. Thankfully another flight attendant from a different flight arrived to save the day. He was so nice and I’m thankful for him, but we will never fly JetBlue again!!! NEVER!!!",JetBlue,trip_advisor,['Responsiveness']
5431,On time and quick check-in,Flights were on time. Self checkin and bag tags makes it easier and quick check-in at the airport,SpiritAir,trip_advisor,['Responsiveness']
5432,Scams scam scam,"They are scams, ripped off ,nasty service, never again use this bs com. I will never use this bs company again.",FrontierAirlines,trip_advisor,['Responsiveness']
5433,where do i find the dress code for ramp agents,i’m trying to figure out if it would be ok to wear khaki colored work pants. like the dark tan carhartt carpenter pants. i can’t figure out if just black and dark blue are allowed and was wondering if there’s a guide somewhere. i can’t find anything online or on the SWA site so i’m asking here i’m sorry i know this is more of a customer oriented sub thanks,Southwest,reddit,['Empathy']
5434,Why does Spirit suck so much ?,Why does spirit suck so much ? I understand you get what you’re paying for. But it doesn’t mean the customer service has to be such a bad experience every single time .,SpiritAir,trip_advisor,['Assurance']
5435,Nonstop from Australia to Texas,We have taken other airlines on this scheule and non were as comfortable as this one. Although it stated no meals on this 15 hour nonstop flight we were served two. Excellent service and constant availability of water. They dim the lights so you can sleep but we binge watched provided movies. The flight went quick and found the seats comfortable.,United,trip_advisor,"['Responsiveness', 'Assurance', 'Tangibles']"
5436,"Horrendously, disrespectful behavior by manager","We will never fly Spirit Airlines again. From the poor logistical planning, which caused us to miss a connecting flight to the horrendous, disrespectful treatment by manager “Chrissy T.”in the Fort Lauderdale Airport, I cannot warn you enough against this airline. The incident with Chrissy T was the most degrading treatment I’ve ever had by a professional. She refused to talk to me and treated me like I was subhuman. I think it’s because she wanted me too, except what her employee was trying to give me which would not have gotten us a rescheduled flight in time to connect another flight. The details aren’t important. And the employee who works under Chrissy T. was actually wonderful and trying to help me there was humanity there. Chrissy T. lacked humanity and was terrible. She is actually the main reason I will never fly this airline. More so than the poor logistical planning that caused us to miss a connecting flight.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5437,NYE Birthday debacles,"Cheap flights come at a very high price. If you want a seat that reclines - you have to pay for it. If you have ANY luggage at all - you have to pay for it. But most of all your likeliness of getting to your destination on time is similar to winning big money on the strip. You will not be there on time. Spend the extra money on a competent carrier who exhibits even a shred of customer service. Frontier will essentially Shanghai you in an airport until they sort it out. No attempts at a resolution. No comps, no apologies. Just people with planes jamming as many warm bodies in the wildly uncomfortable seats as is legally permitted by the law. Avoid this airline unless you simply have no plans or expectations. Even then they'll likely find a way to inconvenience you. Flying on Frontier is like a blood sport. They just beat you down until there is nothing left but your tired, unrecognizable shell with bits of your soul clinging on.",FrontierAirlines,trip_advisor,['Responsiveness']
5438,Spirit= never again,"From the check in process to the flight this was one of the worst travel experiences I have ever had. The crew members were all extremely unprofessional, sarcastic and rude. I don't know if they thought they were being funny, but it was not the time or the place. My husband and I sat in the exit row and the flight attendant explaining our responsibilities sitting in the exit row was trying to be funny by cracking constant sarcastic jokes, (ONE example of many: please don't make my job harder and everyone pretend to read the safety instructions but don't worry if you don't and we crash I will be throwing you all out of the door anyway.) not really a ""joke"" you want to hear on a flight from the flight crew, we could overhear the staff members mocking and making fun of other fellow passengers. I had a belt bag and the same comedian flight attendant from before walked by and very rudely and sarcastically told me ""You need to take off that belt bag as we said unless you want a broken nose"" The seats are so dated and uncomfortable, the seat across from us was put back together with tape, the drinks and snacks are expensive, the tickets were more expensive than any other airline when all the fees and everything was said and done. Their checked bag was 50.00 and our bag was 42 pounds at check in so they tried charging us an additional 79.00 for a ""large bag"", all other airlines are 50 pound bags. My husband and I will never fly spirit again for many reasons.",SpiritAir,trip_advisor,['Assurance']
5439,Buyer beware,"I have been waiting for *10 months* for a refund for a cancelled flight. Great, right? The customer service - even before the cancelation - was challenging. The customer service personnel are polite and try to be helpful, BUT the Air Canada computer systems are from the Dark Ages and severely limit how effectively customer service personnel can do their job, Don't waste your time.",AirCanada,trip_advisor,['Responsiveness']
5440,Amazing experience on my last flight. Thanks Sarrah,"Lots of bad press/reviews these days with air travel, so I want to share a really positive experience. I flew today (Dec 8) from Montreal to Toronto and had the pleasure to interact with one of the most pleasant Flight Attendants (Sarrah) I have met. Sarrah and the all the crew I interacted with were excellent. So people let’s remember the Air Canada staff are trying their best in a tough situation as we all get back to travelling. Sarah and the crew from flight AC423, thank you for a great customer experience.",AirCanada,trip_advisor,['Assurance']
5441,Easy to fly with Southwest,"Easy to check in, good flight. Everything went well with no problems. Inflight entertainment was good.",SouthWest,trip_advisor,['Reliability']
5442,Excelente Aerolínea colombiana,"Excelente avión inter continental. La tripulación fue muy atenta siempre, las comidas fueron deliciosas, se sirvieron bebidas y refrigerios durante todo el vuelo. Al final del avión el personal de abordo ofrecía libre bar (bebidas sanas) gratuitamente a todo pasajero que tenía sed.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5443,Better than the competition!,"I regularly fly to Toronto from London Heathrow and have travelled on most of the Airlines that fly this route. I've always thought that Air Canada offered a great service for the price you pay and after flying with some of the other Airlines that were offering a lower fair, I will ONLY fly Air Canada when travelling to Canada. Check-in is normally quite efficient, especially at Heathrow, the staff are average when it comes to providing you with assistance but once on-board I've always found the air cabin crew to be polite, friendly and very accommodating. I haven't experienced many delays and none that were within the control of the Airline (e.g weather). My most recent flight I actually got in 20 minutes early. I would definitely recommend Air Canada, and have no problem spending a little extra if the base fare is a little more expensive than the other airlines.",AirCanada,trip_advisor,['Assurance']
5444,Fun.,"The airplanes are a little older, but we had no issues. The flight was smooth. We had a good time and really enjoyed it !",Allegiant,trip_advisor,['Tangibles']
5445,Viajar ,E uma empresa muito boa aviões novos focionarios bem educado e prestativo só acho que pode melhorar mais mesmo assim pra mim e a melhor que já viajei e isso o diferencial deles são na hora do lanche tem variedades de bebida muito bom mesmo,Avianca,trip_advisor,['Tangibles']
5446,2 roundtrip travel certificate giveaway,They expire 3/1 so your travel has to be completed by 3/1. I know it’s soon. Blackout dates may apply. They can be used roundtrip from any city to any city. I got them as an award from my company. I can’t use them. Can you?,JetBlue,reddit,['Responsiveness']
5447,4 hour delay,This flight was delayed 2 times without being updated on the app or website. Once we got into the plane we still had to wait another 2 hours for a mic malfunction. Nobody wanted to relay the information to the passengers. Never will spend money with them again. If you have another option go with that 1 first. There is a lack of spirit In the services..,SpiritAir,trip_advisor,['Responsiveness']
5448,Top notch flight,"The prices were amazing. The airplane was new and cleans. The staff was so helpful and funny. Also, because the of the limiting of bags by making people pay for a carry-on, boarding and disembarking were quick. I plan to fly Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
5449,Failed 5 out of 6 flights,"Don't fly United. They simply do not care or they would make changes. I booked a roundtrip from Portland Oregon to Johannesburg. First leg, portland to denver delayed. Second leg denver to Newark canceled and I had to get a hotel. Next day instead of newark I was sent to Houston and it was delayed. Connected in Newark late but got on a delayed flight to Johannesburg. Today I am trying to return and they have no record of a seat assignment despite me having a printed confirmation and receipt with seat assignment. Offered to down grade me from premium to economy despite having paid $4800.00 six weeks in advance. And now, here I sit waiting for said flight and it is delayed 2 1/2 hours. JUST DON'T FLY UNITED. HASSLE, REGRET, AND PROMISES NOT KEPT.",United,trip_advisor,"['Reliability', 'Responsiveness']"
5450,Affordable friendly travel,"We did a round trip to Puerto Rico from Baltimore, Md. With our two babies 3 & 4 we where cautios do to the Corona virus, but it seems that SW desinfected the morning flight since it could be smelled, we also wiped down everything. The staff was very friendly and the boarding procedures having children's was very convenient.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
5451,Cant cancel flights,I tested positive for covid and the airline requires you to go to a clinic or hospital for proof. I do not drive so I would have to take uber and risk the possibility of infecting 2 drivers. The airline doesn't care. I offered to send photo of at home test they said no. So be aware before you book,FrontierAirlines,trip_advisor,['Assurance']
5452,Jetblue is Good for You.,"I agree with other reviews, we too boarded promptly without any pressure. All were on board early which allowed us to get away a little earlier and actually arrive earlier at the destination as well. The staff onboard did their job but lacked a few smiles which would have been good. In saying this they were helpful offering free snacks to all the pax which was unusual compared to other budget airlines. The price was pretty reasonable so I will fly with them again on my return leg to San Francisco. All in all I was impressed.",JetBlue,trip_advisor,['Responsiveness']
5453,Southwest always a pleasure,Southwest seems to always get it right. On time flights friendly flight attendants & comfortable aircraft. SW knows how to turn planes around quickly. Only problem this trip was at Orlando not enough customer service agents at the windows. Waited in line 45 minutes to check in. Apparently they were short help.,SouthWest,trip_advisor,['Responsiveness']
5454,Poor customer service and don't expect anything better from a 5-STAR allaiance member,"I fly regularly with Air Canada. However, this particular flight was delayed due to an aircraft problem. I submitted a compensation claim, which was assessed and I got a confirmation email saying I will get a response within 30 days. ................... waited.......................... So, I did call the customer care center, they said to send an email again and wait... ...................waited.................................... No response. My point is why bother creating a system, which doesn't care about customer service? The irony is that choices are few, the other carriers (e.g., LYNX, Flair, etc.) are getting phased out from the market. You pay the premium but expect nothing from a 5-STAR alliance member.",AirCanada,trip_advisor,['Responsiveness']
5455,"Disorganized, stupid and arrogant staff","It’s one thing for your staff to be dumb. However, it’s quite another for them to be disorganized, breathtakingly stupid AND arrogant. Quite an impressive trifecta, really. It must be a condition of employment at Spirit to have a negative IQ.",SpiritAir,trip_advisor,['Responsiveness']
5456,Excellent service provided our large family group,"We went to my family reunion in Omaha, NE. We had 4 generations of my family flying, which included my daughter, my granddaughter & my 3 great grandchildren. We had to bring 3 car seats, a double stroller & 5 suitcases. What a challenge. The stewardess & steward on our flights were so great assisting us. On our flights home we had to be rerouted to BWI instead of DCA due to storm delays. Unfortunately our suitcases didn't get the message but, Southwest Airlines recovered and delivered them to my daughter'home the next day.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5457,Recent Flights with Air Canada,"Both my husband and I have recently taken a couple of flights back and forth to Calgary. I just have to say how nice every staff member had been especially under the current covid conditions. My last flight I took I had to bring my little dog as we were moving to Calgary permanently . I was very nervous of her going into the cargo bin. I had to check in at the counter and the gentleman could not have been any nicer and assured me she would be looked after. When I checked her in at security the lady was so lovely and again assured me she would be looked after. While I was sitting in my seat on the plane I saw them bring her out and put her in the cargo bin just before we left. When we landed in Calgary they took her out of the bin as soon as we landed. I saw her on the cart and one of the work guys was talking to her and patted her thought her cage, I knew she was ok. By the time I got off the plane and down to the luggage area she was there waiting for me. Thank you everyone who looks after our pets we love, I really appreciate it.",AirCanada,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
5458,Economy not getting better and prices hiking!,"Emirates economy saver or economy class is not that good as it used to be. Service and so is the delays worsening. Knowingky that you are on a long journey and get delays specially in small sectors makes the journey frustrating. Food provided according to ""dinner"" times does not coincide with the time it should be served! Serving at 11 pm is not an ideal time.",Emirates,trip_advisor,"['Reliability', 'Tangibles']"
5459,Air Canada has bad service,"I have used Air Canada flight for many times but I found it get worse, especially during covid-19. My flight to Europe in May 2020 was cancelled by Air Canda due to covid-19. I would think AC should automatically send me a voucher like some other airlines. After long waiting, I realized in October I need to manually 'cancel' the flight (which has already been cancelled by AC anyway). AC website says customer would wait ""up to 6 weeks"" to email a voucher. After waiting for another 8 weeks, I called and was told ""you just have to wait"" by a very impatient service lady. According to CBC's report, AC cancelled 27000 flights in November along. It appears to me, this is the way how AC keeps money flow, by reaping in booking fees and avoid sending out vouchers for cancellation as much as possible. Seems to me this matches the definition of ponzi scheme well. Air Canada is terrible!!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5460,Got charged $10 over two months after my trip,"I last flew on 8/28/22 where I bought a drink on the flight. Yesterday, I saw my card charged again for $10 with a transaction and posted date of 11/10/22. It shows on my credit card as “ALLEGNT BUYONBOARD” I have this same charge from the actual day I flew so now I have another random one over two months later. Their customer service number is ridiculous and must mention their “extremely high call volume” 5 times and suggests to call in off hours from 9pm - 4am. What a joke. This ever happen to anyone else? I guess I will have to dispute the charge with my credit card company. It’s only $10 but wtf!",Allegiant,reddit,['Responsiveness']
5461,Worst airline ever…avoid at all costs!,"UA 324 at 4:51pm from Austin to Newark was cancelled due to ‘technical service issues’ the plane needed to be removed from service. I got a text alert at 10:49am so I immediately tried to re-book myself but all other flights departing on Wednesday, 6/28/23 were on standby so I put myself on standby for UA495 departing at 12:24pm. That flight originally started out w/ a gate change, then got delayed 4 times. First because an earlier delay impacted the plane’s arrival, 2nd: because “we’re working to find a new flight crew”, 3rd: still working to find a new flight crew, 4th: “waiting for crew to arrive on inbound flight.” That flight finally departed around 3pm and could only take 4 of the 21 standby passengers. I now was moved to UA375 originally scheduled to depart for Newark, NJ at 6:03 pm. When I looked at that flight, it was the last one out on June 28th and already had (6) standby passengers. Reluctantly I still requested the ticketing agent to add me to the standby list since the next confirmed seat wasn’t until Friday 6/30th which meant I would now have to miss (2) work days for which I would not get compensated for! Not to mention just to speak with a ticketing agent to figure out rescheduling entailed standing in a 100 yard line for ~2.5 hours, thirsty and hungry since I rushed tot he airport after I had received the original cancellation text. During this entire ordeal, I wasn’t even offered a bottle of water, let alone meal voucher. There were several other disgruntled passengers, both old and young, babies simply waiting to figure out how to get home since their flights too had been affected by the endless cancellations and multiple delays.I also saw several passengers who had been returning to the airport multiple days now only to be turned away without any kind of compensation or hotel stay. Since I did not want to miss (2) days worth of salary and still have no guarantee that on Friday 6/30th at 6:03pm, THAT particular flight would be on time/not get cancelled, I decided to take a chance and risk being on the standby list in th e hopes other passengers might re-schedule/cancel and so I would be upgraded on that list. Eventually after 2 additional flight delays, UA375 was finally ready for departure at 8:15 pm. Bear in mind, as a standby passenger, UA gate agents only notify you IF you will be flying onboard/not 30 mins before flight departure but reality it’s more like 5 mins before plane departs since all passengers must board first. Miraculously, since this flight was now going to arrive in NEWARK, NJ well past midnight at 1:15am, there were few passengers who were a no-show and so 3 of us standby passengers were able to get onboard last minute and be assigned random back of the plane tail seats. Again, no mention of any kind of compensation, meal vouchers even after I told the ticketing agent I had been at the airport since 11 am for over 9 hours now. While at the airport, I also saw several passengers whose international flights or connecting flights had gotten disrupted. I understand weather turbulence and safety measures will force airlines to change plans but pulling an entire plane due to service issues and crew unavailability and then extremely rude customer service is unacceptable! I have now cancelled my upcoming trip to Scotland with United and will instead be flying directly with an international carrier instead. I have also advised all my friends, family members, relatives and co-workers to stay away from United. My brother in law had a similar nightmare through United at Newark airport on his return from Sweden to St. Pete, FL few days ago.",United,trip_advisor,['Responsiveness']
5462,BEST AIRLINE,"Great airline. Large planes where you choose your seat (comfortable seats), if you have to cancel plans they give you a credit for up to a year, you get free snacks and soda or water, and you get 2 free checked bags. They are amazing!!",SouthWest,trip_advisor,['Responsiveness']
5463,Really disappointed ,"Wished that Emirates informed these in advanced. But it’s okay, I’ll let the rest know. - No amenity kits for short haul and medium haul flights - Meals will only be served 2 hours before landing (on a 7 hour flight) - New seats and latest entertainment systems will only be available on certain flights. Most likely you will be flying on the older seats with older entertainment systems - Very limited movies, shows and games (TV series literally had only 3 - 4 episodes)",Emirates,trip_advisor,['Tangibles']
5464,Making flying enjoyable again...,"I just want to say that after many years of flying, JetBlue is now my favorite airline. Reasonable fairs, outstanding customer service, comfortable seats for a big guy, free tv in each seat, unlimited snacks and bevvys, and on time or early. Regarding the customer service- every person we met face to face was an excellent representative of their company. Even more, the phone reps I've dealt with are hands down the best I've ever dealt with from any company...honest. Well done JetBlue!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5465,Thieves with extremely poor customer service,"Unfortunately, I had a very disappointing experience with this airline company. Originally, they provided me with a voucher instead of allowing me to board my flight. They explicitly assured me that this voucher had no expiration date, was transferable, and could be used at any time. However, when it came time to use it, I encountered a series of excuses: they told me it had expired, that I should have called in advance, that it had a one-year deadline to use it, among other excuses. In an attempt to resolve this issue, I exchanged over 30 emails and called the company more than 10 times. Despite all my efforts, I did not obtain a satisfactory solution. I feel deeply disappointed and frustrated, as I feel like I've been robbed of 500 euros. This experience has left me with a very negative impression of the company and its business practices. I can't help but feel that the voucher issue is a big business for them, at the expense of their customers' satisfaction and trust. As a result of this experience, I have decided not to fly with this third-world airline again, and I definitely will not recommend it to anyone. It's a shame that a company can treat its customers this way and get away with it.",AirCanada,trip_advisor,['Responsiveness']
5466,"Say what you want, but...",Cheap and as reliable as any other airline. Say what you want but they always seem to come through. I have been on over 100 spirit flights over the past 12 years. No frills but dirt cheap and a ton of flight options including Mexico and the Caribbean. Thanks for getting me home for Christmas Spirit!,SpiritAir,trip_advisor,['Reliability']
5467,Jet Blue:  My Airline of Choice,"I am a frequent flyer and have experience on most major airlines. Jet Blue has become my favorite airline. The trip that I am reviewing is a round trip from Fort Lauderdale to Grand Cayman. It is wonderful to have a direct flight to the Caymans, so I was delighted to find this flight! Jet Blue offers many options on all of its flights -- with Direct TV and recent movies being two of my favorites. The pilots and flight attendants are customer focused. As is often the case with JetBlue, this flight was somewhat delayed (even though weather was not an issue), but we were kept informed along the way of the new departure time.",JetBlue,trip_advisor,['Assurance']
5468,rather boring,"Rater boring, lounge aple Leaves - rather poor,. Food choice limited, fod rather simple. There was nothing that was wrong - jst in comparison with Asian airlines service - food, amenities etc. is lacklustre. very few Star alliance points, less than hald of what I expected.",AirCanada,trip_advisor,['Responsiveness']
5469,Disappointing customer service,"Jetblue cancelled our flight to Orlando a couple of hours beforehand in the morning and we could not get to Orlando until the next day. We just got a connecting flight the next day with no explanation or apology or compensation despite the lost money in connection with taxis to/from the airport, lost hotel night (non-refundable), and the entire hassle. Later heard it was a staffing shortage but getting through to customer service has been impossible and the firm has still to respond to the letter I wrote via the website. I would never use this airline again.",JetBlue,trip_advisor,['Responsiveness']
5470,"We got there, no problems","You basic flight, nothing special. No problems or complaints. Not sure what else I can say. Need 100 characters for some reason.",SouthWest,trip_advisor,['Tangibles']
5471,they should not be in business,"The airline just cancelled my return flight with out notice and then to a get refund, you wait on the phone for a minimum of 3 hours . And still no response. i mean i know they a cheap but they are also thieves. They will do everything including frustrating in order to make you pay extra fees. I personally think they should just go out of business and move on . if you claim to be cheap but yet extort money through bogus",SpiritAir,trip_advisor,['Responsiveness']
5472,Péssima companha aérea,"Falta de comprometimento e respeito com o passageiro ,me deixou na mão na ultima hora simplesmente ligaram cancelando o voô , simplesmente tive que me virar sozinho, não indico a ninguém essa companhia Avianca lixo.",Avianca,trip_advisor,['Responsiveness']
5473,Really pretty good!,I have flown down to Florida two years in a row on Allegiant since they are the only non stop and they allow pets. Both trips were smooth and uneventful. I felt the seats were more comfortable than either Southwest or Frontier. My daughter and son in law came to visit on Allegiant for a long weekend in November and got tickets for $50 down and $69 back non stop. Adding a carry on is a bit more but you can't beat the price. Both legs were delayed by an hour but it wasn't a big deal. Have already booked a ticket for April.,Allegiant,trip_advisor,"['Reliability', 'Tangibles']"
5474,Nine Hours of Hell,"On October 17th 2021, I was returning home to Seattle from San Jose on Delta flight DL3768 at 7:30pm. After we boarded the plane and sat in the cabin for a few minutes, the pilot informed us of a 15-20 minute take-off delay. Not a big deal. There was a thunderstorm in Tacoma, and SEATAC had slowed the number of landings they would accept. This seemed fine to me and completely reasonable. About 20 minutes later, the pilot let us know the wait was now 45 minutes. Real nice, but also not Delta’s fault. Around 8:30, she came back on the intercom one last time to tell us the delay was now two hours. It was then she announced we were going to unload the plane and they would let us mill about the airport until it was time to leave. A handful of us had a sorely needed margarita at the Mexican bar that was right next to our gate, but the kitchen was closed. Having had no dinner, I wandered farther down the terminal in search of protein. This was around 9:05. After a small and mediocre sandwich, I came back to the gate to find it completely empty - no passengers, no staff, and even the monitors were dark. It was around 9:30 now, and I’d only been out of earshot for about 25 minutes before returning to this Twilight Zone episode. I couldn’t find my flight on any of the arrival or departure screens, and there were no Delta employees in sight. In fact, the entire airport seemed suddenly abandoned. At 10pm, I finally found someone who worked at Delta who was manning a gate where a flight had just arrived. After a brief verbal exchange that sounded like a “Who’s On First” routine about where I had come from and what I was asking about, she was finally able to pull up the information on my missing airplane. They took off without me. My flight had left a half an hour ago. There was no airport-wide announcement that the flight was boarding (and I was listening to a paranoid degree). They didn’t call my name or look for missing passengers, and they left an entire hour before they said they were going to. This part was Delta’s fault. More than that, it felt almost personal. I know how long it takes to board a plane, and the answer is not 25 minutes. I’m trying to imagine the mad scramble it must have taken to get the plane fully boarded and off the ground while my back was turned, like an episode of Punk’d or Jackass. I must have just missed them when I returned to the gate. Just to twist the knife a little harder, they took my luggage – the roller bag they forced me to check because they overbooked the flight – to Seattle without me. I assumed the woman that was helping me would put me on the next flight out, and she did – for 7am. Say what now? How can there not be any flights for the next 9 hours? I wasn’t offered any accommodations or reimbursements despite the fact that it was Delta’s fault I was stranded. After doing the math, I realized I would only get four or five hours of sleep if I left the airport and came back, so I stayed there. After 11, the terminal became an absolute ghost town. Even the shops shut down. I stayed there all night with the fluorescent lights, the stupid saxophone music on loop, no humans, no food, no sleep, and no water (since I wasn’t about the try the public fountain during a pandemic). When I finally arrived at Seattle-Tacoma, I almost left without my bag. The person who was helping me couldn’t find it anywhere, despite the fact that it was a very distinct lime green. She checked and double-checked before finally opening a ticket and saying they would get back to me. I figured they had just completely lost it as the one final insult of this trip, and moped out of the office. Incidentally, I found it myself. I spotted the green hard-shell in the one and only one luggage cage she hadn’t checked. Apparently no one is supposed to use that crate because the lock is broken. Lovely. This was quite possibly the worst travel experience of my life, but at least I got an entertaining story out of it.",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
5475,Got the job done,"No frills, but left on time and didn’t get nickeled and dimeed. We even had cheese crackers. Attendants were quick and efficient.",SouthWest,trip_advisor,['Responsiveness']
5476,La peor aerolínea del mundo mundial,"Paupérrimo todo, hice 4 vuelos en una semana. Impuntualidad: el primer día salimos con 5 horas de retardo porque supuestamente en Montevideo había malas condiciones del clima...sin embargo no afectó a NINGUNA de las otras aerolíneas que salieron o llegaron sin problemas. Dicha demora me hizo perder la escala y por ende un día de vacaciones. Comodidad; cero El asiento una piedra, no se reclina(nada, jamás vi, y eso que volé en aerolíneas domesticas de países asiáticos y africanos. Primera clase no tiene, y business es igual pero con un soporte para la cabeza(mega bananero) Servicio; horrible. No te ofrecen ni un vaso de agua, te venden todo, cosas de baja calidad a precios astronómicos. Check in: desastroso Me cambiaron los asientos siendo que tenía los mismos comprados desde hacía 2 meses, nos pusieron en 3 lugares diferentes del avión, siendo que viajaba con un niño de 6 años. Para solucionarlo en punta cana me pidieron plata, les dije que no, que me parecía muy turbio su proceder y hasta me amenazaron con llamar a la seguridad del aeropuerto. Tuve que hablar yo con los pasajeros del avión para poder viajar juntos. Síntesis: NUNCA MAS",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5477,Mr,I remember flying as kid in the 80s. It was such a great experience. I’m sorry that today people will ever see such a sad service like Spirit Airlines. You get a better experience in an Uber. The service stinks. No matter the price there’s a standard that should be met. The seats are incredibly small and tight. If you can afford more money I’d suggest any airline except Frontier. The original price is roughly 1/3 the cost. After your bags and seat pick the price triples and you get absolutely hardly nothing. I’m surprised they don’t sell space riding with the luggage. Who ever is the CEO of spirit you have an awful product. For the money I’d say a New York City subway ride is like riding in a limo compared to squeezing your butt between a metal box. And why bother to have stewards on the plane. They give no service and are mean as hell. And there’s something odd about watching a 5 ft 5 250 man wearing heals stomping up and down the walkway giggling the whole flight. Worst experience ever!,SpiritAir,trip_advisor,['Responsiveness']
5478,Vegas Trip,"I was able to get a direct flight. I paid no baggage fees. Flew on one of their new 737 800 planes, Much roomier.",SouthWest,trip_advisor,['NA']
5479,Meh,"So, when we booked our flights, they were non stop to St. Thomas. Well, over the course of this year, the fine folks decided that we needed to stop at Atlanta to swap planes. First, the flight crews were all super, on both legs of the trip down and back up . Second, we never would book trips through JFK unless it was nonstop because JFK is a total pain in the rump. So, a really early flt out of JFK to Atl, had to walk the entire concourse to get to the gate. Not good for someone with back and leg issues. Next, land in Atl only to have to walk the entire concourse from one end to the other, catch the air train to another concourse and walk the whole length to get to the gate. By the time we arrived in St Thomas, this kids body was beat down like a boxing dummy. The return trip was even worse. WE arrived in Atl with only half an hour to go from one concourse (f) to concourse A. Thankfully there were about 40 others onboard so they made sure our connecting flight was there waiting for us. Just stinks that they have such close times with different planes on different ends of the airport. UGH!!! Oh, the arrival into JFK was a hard landing. Other than that, the Delta people were very nice everywhere !!! They are the reason for three stars. The Airline itself, need to work on that timing thing.",Delta,trip_advisor,['Responsiveness']
5480,HORRIBLE,I will NEVER fly United again. It was terrible from the very beginning. No snacks due to the short duration of the flight (2.5 hour flight) but we could BUY snacks. Attitude from the attendants. Everyone around me had free working entertainment but mine didn't work (oh but i could PAY for the wifi). I was set up for wheelchair assistance at every stop but they didn't come down the ramp to get me at 3 of the stops and at 1 of the stops I had to make my way up there and ask for it because no one was there. Then they forgot me and left me at the gate at my 2nd to last stop even though i was set up for wheelchair assistance. I could barely move and i had to walk to find help. I got lost and ended up on the completely opposite side of the airport. I was in tears from pain and thank God for finding the person I did. He worked for a different airline. They gave me a free ticket and got me on the first available plane home. NEVER AGAIN UNITED. I AM FURIOUS.,United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5481,terrible service,"Flight was delayed almost for three hours, never heard any apologies. When flight finally started at 7 pm they switched the lights off and never put them on.. even when we landed at 9. 30 pm everybody was collecting their belongings using iphone lights... and!...there were not individual lights in plane ))) rude representatives in airports all around the country.",United,trip_advisor,['Responsiveness']
5482,Ms,"I was denied boarding although I was 1 hours and 15 minutes before boarding time. After long hours on the phone waiting for a representative to actually pick it up I was notified that my return ticket had also been cancelled- they called it “joint ticket” which, however, was not stated in the booking information that I had received. What’s more, when I made a claim for a refund of the airport taxes (since I was denied check-in) I was informed 15 days after that company policy does not allow that.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5483,Great customer service,Great way to service customer by extending credits till 2022 for the tickets we bought during pandemic. THank you Delta,Delta,trip_advisor,['Responsiveness']
5484,If I could give 0 out of 5 I would!,"I have flown Southwest many times over the years but the service I experienced in Omaha tonight was so bad, I was shocked. Our flight was delayed due to weather which meant we wouldn't make our connection and were basically stuck in Omaha for another night. The Southwest employee and supervisor told us there was nothing they could do for us to help. They handed me a piece of paper with an 800 number on it and told me to call it to see if I could find a reduced rate hotel and that was it. No offer to help, no voucher, no hotel help, nothing. The supervisor just looked at me and said ""sorry"". This is the worst excuse for customer service I've ever experienced.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5485,A Nightmare Before Christmas,"This relates to flight UA960 on 12/19 out of Newark. Last night as we were about to embark on a holiday journey to reunite with our family that we only get a chance to see once or twice a year. Our flight was at first delayed by an hour - typical, but manageable as we had about 2 hours to connect in Frankfurt to our final destination; Beirut. And then as it often happens with United, the closer we got to our revised departure time, the more delay notices we got. Upon the 3rd one, it was clear we would never make our connection. We then called the support line and a very helpful representative assisted us, looking for viable options. Unfortunately, nothing was available. Reluctantly, we had to re-book our entire trip, departing on 12/22 instead of 12/19. Now we’ve spent 5 hours waiting in vain at Terminal C, burnt $120 in taxi fares, and $150 on a sub-par airport dining experience. But, more importantly, we find ourselves with a flight to Beirut that has me waiting 11 HOURS in Frankfurt (the most uninteresting city in all of Germany). We land late at night on Christmas Eve and will miss on all of the holiday cheer that we normally partake with our families as we prepare for Christmas Day. I will be tired, sad and stressed out because you are doing a very poor job of running this company.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5486,Like the Non-stop Service,"We flew to St. Petersburg, Florida on a non-stop flight. Although was ""bare bones"", we were in St. Petersburg in a little over an hour. The fare was cheap but we did have to pay for checked luggage and to choose our own seats. They also charge $5 if they have to print your boarding pass at the airport. We had no problems or issues and the flight attendants were efficient and friendly. Would definitely use them again.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
5487,Air Canada Rocked it,OK this is a first for me with most airlines. No travel delays. No issues with service. Plane was clean & roomy. I would recommend flying A/C to Maui in a heart beat and the rate we had was awesome under $1100 for two. If I can get two flights for near that come December I am going back. Air Canada rocked it.... Keep it up I will fly you til I find otherwise.. A+++++++,AirCanada,trip_advisor,['Reliability']
5488,Not the best airline I have flown ,"Not the best airline I have flown, comfortable but not the friendliest flight attendants. Food was ok, nothing extraordinary. Seat belt got stuck under the chair and none of the attendants could get it out , strange that it could even happen. There were a lot of empty seats so I had to transfer during the flight. Could use a little more flexibility with Luggage allowance considering I was flying business class. There should be a fee to buy an extra piece of luggage instead of just charging per kilo, Overweight fees too exaggerated and outrageous. Other airlines have much more flexibility and give options for extra weight or allowance especially when flying business class , very disappointing . They don’t even give you the option of purchasing online , nor do they tell you that some of the options stated in their website are only for US purchsed tickets or US bound flights only and not within asia .",Emirates,trip_advisor,['Responsiveness']
5489,"Family had Confirmed Seating, got bumped off Air Canada connecting flight, after being stranded three days already???","absolutely disgusting service, severe bullying presented by gate boarding manager agents. Flights were delayed, cancelled, and stuck on the plane even back in Toronto for another four hours. happened not once but TWICE, March in Disneyland AND in April for the flight returning from Lima. Last minute (30 minutes prior to boarding) cancellations and no notifications prior...being stuck at destinations, bumped off while seatings were confirmed prior, sleeping at airport, and being stranded on a plane at the airport for over four hours with barely any food, drink, air, or anything left...will not fly again with them unless last resort. fool me once okay benefit of doubt, fool me twice, alright, no thanks.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
5490,Seating assignments,"Who ever came up with their policy of separating couples and families seating if seats are not purchased together made a huge mistake for this airlines. I have flown with Frontier for 10 years, while they have horrible seats and no services I bought for the price. Now they put my spouse on one end of the plane and me on the other. We will start flying different airlines due to this company policy. You stick it to your customers on every opportunity you can for an extra buck. I can only hope this policy backfires. Another unhappy customer",FrontierAirlines,trip_advisor,['Responsiveness']
5491,Done with Delta,They changed my itinerary with an impossible connection and then had multiple reps try to blame this in me. Made me sleep on the floor in an airport with my 10’ surfboard as they wouldn’t check it until 4 am. Never again. Ever. I expect this from cheaper airlines. My bad.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5492,"Cancelled and Changed Flight Times Frequently, Took No Responsibility for Problems Caused","I booked a flight with JetBlue through Expedia. They changed flight times a couple of times and then cancelled the flight on April 21, 2023 and changed my flight to the next day without any notice. Luckily, I discovered the change in time and was able to book an earlier flight back the day I needed, but I lost a whole day of my vacation and they will take no responsibility saying that Expedia changed my flight times. Neither Expedia nor Jetblue will take any responsibility for the problems and stress caused and blame each other for it.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
5493,"Trying travel day , well handled by Delta","This flight was a three leg flight from Montreal to Reno. Our first leg arrived in Detroit without incident. Our Detroit to Salt Lake flight boarded on time and left the gate trying to beat a thunderstorm. Unfortunately, just before takeoff we were notified we were on hold till storm passed. It was rather warm on the plane and the storm was going strong outside. Two passengers demanded to go back to the terminal and after much negotiation even though the storm had passed we had to go back to the terminal. An hour later, the two passengers got off the plane. In the meantime, many passengers smelled a horrible rotten egg smell (including me) which was reported to maintenance. After another half hour, it was determined we needed a new plane. It is now late into the night and everyone is clearly missing their connecting flights in Salt Lake. We were directed to a new gate an hour later. The airport was basically closed by now so no way to get a bite to eat. Oh well. I got in line to ask about a new flight to Reno but line wasn't moving so I went on the app and ended up on the chat. I was able to get us single basic middle seats on a flight to Reno next day at noon. We get on the new plane and fly to Salt Lake City. We arrive at 1am in Salt Lake and I assume we will be sleeping in the airport. Staff lets all connecting passengers know we have an E Mail telling us how to get a room with free shuttle and a food voucher. They have even kept one food location in airport open for us. A very tiring day with a bit of light. We had many Hotel choices and were relieved to have a comfortable place to sleep on Delta's dime. The food voucher was plenty for a good breakfast the next morning in the airport. We were also able to get seats together due to a very kind Delta agent the next morning. All in all, a very stressful and long day and a half traveling with Delta was handled very professionally. I would definitely travel again with them.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
5494,United first class,"10/21/19 -my sons 1st birthday was 10/6 and this was apart of our celebration for him. it was also our First time in United first class.we love the comfort of the lay flat seats👍🏾 .The attendant That morning treated us like family. She gave us pointers on flying with a baby since this was our first family trip.I regretfully forgot her name ,but she’s Chamorrita . She even took my son when he was acting up and showed him around the plane. Thank you so much ma’am, you made our anxiety level disappear and helped us through the flight 💙GIVE THAT WOMAN A RAISE!🙏🏾 The food that morning Was French toast.it wasn’t really good though.how do you mess up on French toast🤣? There was also one attendant lady(Japanese) that came off pretty rude.she had an issue with my other half’s purse not fitting all the way in the cubby hole in front of us.(it also came out during take off )She tried to stuff it in more and seemed so irritated about it. The other lady with 2 kids (1 lap baby, 1 toddler )across us had their bags on the floor not The cubby hole the whole flight so ,I don’t know what her problem was. Maybe because she was Japanese too 🤷🏾‍♂️.Thankfully all my baby’s medications(albuterol ,ipotropium bromide and saline ) in the purse didn’t break.",United,trip_advisor,['Empathy']
5495,"Air Canada, not better, not worse","Good flight. Comfortable seat/bed. Good service. Horrible food. No delay this time, Maple Leaf lounge quite nice, but food and drinks quite average.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
5496,"CUANDO HACEN ESPERAR A MENORES POR ACOMPAÑAMIENTO, ESPERAN QUE SALGA EL VUELO Y DESPUES DICEN QUE HAY QUE COMPRAR OTRO T","Son unos irresponsables, mi hijo debía viajar el pasado 8 de enero de 2022, desde los Ángeles CA a Bogotá D.C, como no tenían azafatas disponibles para el acompañamiento, servicio que pague, le indicaron a mi hijo y al familiar que lo acompañaba, que esperara mientras resolvían el acompañamiento, mientras tanto paso el tiempo no resolvieron, salió el vuelo mi hijo no pudo viajar y le indicaron a mi familiar que debería pagar otro tiquete de viaje y otro servicio acompañamiento.... eso me toco hacer, son unos descarados.",Avianca,trip_advisor,['Responsiveness']
5497,Example of Airline of Luv,"After having to reschedule our return flight due to cancer treatment change, we were able to get to the airport just in time to catch an earlier flight. We asked the gal at the gate (Stephanie Shepherd) if we could get on this flight (after explaining why). She said we could, but must pay the difference in cost. We turned away, deciding to wait for the next flight that would have us arriving home around midnight. Stephanie said, ""Wait, you've been through enough already. I'm going to waive the fare increase and put you in advanced boarding!"" We were so grateful! Stephanie is a great example of why we Luv Southwest Airlines, the airline of Luv!",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
5498,Average,"Reasonable airline, not the best but also not the worst. Buying a ticket was not so simple. I kept getting an error when confirming my info. Then I got an email that said Acianca was trying to call me, but no one called. Then i went to the office and even there the attendant told me to book with expedia because she would have to charge me extra for the booking. Seats where cramped and on one of the flights my seat was not able to move. Flight attendant was a bit rude when I explained the seat was not working properly. So I couldn’t put the seat up for the landing. (I was even speaking Spanish) I also wanted to change my flight and take an earlier flight. This was only possible if I would pay almost the price of a new ticket. I went to the Avianca store at the Santa Fe mall a couple of times to inquire about this with no luck. The flight was good overall also food served was ok.",Avianca,trip_advisor,['Responsiveness']
5499,HORRIBLE CUSTOMER SERVICE!!!!!!,"paid over $10,000 to fly with this company and they lost all my luggage. Also, everything was open and they stole most of my stuff. Terrible customer service. I will never fly with them again.",Avianca,trip_advisor,['Responsiveness']
5500,Don't Do it !,"Flying Frontier was the Worst Flight experience ever had . I arrived 3hours early , and they sent me to the wrong gate ! They Didn't announce the gate change , after finding the correct gate , I presented the ticket to the lady to show her the mistake they made on my ticket , she ignored me and gave my seat to a White man who was waiting on stand by ! When in fact I had purchased a seat at a higher cost . I immediately asked her to remove my 3 bags that I had paid hundreds of dollars to be on the plane , she rudely said no . I booked a delta flight made it to Atlanta to recover my bags they told me my bags from Frontier never arrived . I reached to no avail , Do not Fly with these people they are the absolute worst and they don't give AF !",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5501,Non male,"Ottima compagnia. Volo Bogotà Medellin in perfetto orario. Non ho dato 5 stelle perché il volo da Medellin a Cartagena è stato ritardato di 3 ore, senza un particolare motivo; ma pazienza, eravamo in vacanza, di fretta non ne avevamo. Gli aerei sono nuovi, puliti, con un discreto intrattenimento a bordo. Personale gentile ed educato.",Avianca,trip_advisor,['Reliability']
5502,Non Stop to Florida,"Allegiant is a low cost airline but not low cost in equipment or service. The flight I took was an A320 aircraft with the same seat arrangement I would expect on other airlines. The seats were not as padded as you might be used to but for a 2 hour flight they were quite comfortable. Cabin service was every bit as good as any other airline. I didn’t have any refreshments so I can’t speak to the cost. The low ticket price is offset by other fees such as baggage, seat choices, and other services. If you don’t prepurchase a seat one will be assigned for you based on what’s left on day of departure. The counter did not open until 2 hours before departure so this is an area of savings for the airline. They have excellent veteran benefits. Free baggage and free seat assignment but you have to request your benefits at the counter. I used these benefits and only needed to show my proof of service. Since I used the counter for check in I don’t know if they offer any curbside service. The cabin staff were professional and efficient. I watched as they served other passengers and was impressed with how they interacted with each person. If you can travel with just a proper size carryon you can’t beat this airline for cost and service.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5503,Horrible customer service,I will never fly with Frontier. First cancelled our flight will not give our $ back and then we rebooked and they changed our time from 8AM to midnight without our permission. Customer Service is rude..and not helpful at all,FrontierAirlines,trip_advisor,['Responsiveness']
5504,Please read for Personal Item Info,"I've never had problems with Frontier in the past. Workers have always been courteous and I've felt safe. We had a total of 4 flights with our round trip tickets. On the third flight going out of San Antonio, they harassed us about our bags being too big even though they fit in the allotted size. They told us if we had to push them in, then they were too big. They fit under our seats just fine on the other flights. I don't understand why someone would represent Frontier in such a poor manner and be the cause of losing customers over such petty things. We ended up paying the $100 for a bag that easily fit in the predetermined size, but because we had to push it in, it didn't qualify. Keep that in mind that some workers do check your bags and are really not very friendly or fair even though the bag does fit in. I'm happy to follow the rules, but nowhere online does it say you cannot force the bag in the allotted size. My bag was the exact dimensions listed online, but because I had to assist it in, it didn't qualify. It's a shame that we were coming from a funeral of our sister and this is how we were treated. We need to remember that everyone is going through something and to be more compassionate to customers especially when we are following the rules listed online. I ask Frontier to make sure they have workers representing their name and being consistent with their rules. Thank you.",FrontierAirlines,trip_advisor,['Responsiveness']
5505,I’m always traveling!,"United is a go to for a lot of people but so expensive! It’s not my go to, but very comfortable. My business travel is not coming out of my pocket so I don’t complain.",United,trip_advisor,['Tangibles']
5506,Cost cutting shows,"The cost cutting on service and quality is really starting to show considering Emirates are one of the more expensive airlines. The food served on both legs of my journey was not quite poor, both in presentation and taste. The ICE movie and TV selection, once unrivaled, is now second best to other competitors IMO. To finish on a positive note, the staff as always were splendid.",Emirates,trip_advisor,['Tangibles']
5507,East to West Coast Trip,"Great trip from Albany, NY to San Francisco and back from LA to Albany. Very nice flights, very clean jets on all connections, all crews were professional and courteous, all flights were on time, will definitely fly United in the future.",United,trip_advisor,['Responsiveness']
5508,Beware the 777 Business Configuration!,"I have flown Emirates for about 10 years, mostly on the Kangaroo route and generally it has been good to excellent, though I have to say not as good as Qatar. The cabin crews on Emirates can be variable, some excellent, some good and some just about OK. As others have said for a great experience travel on the A380 when possible, it is quieter with more space than the Boeing 777 and the configuration is 1-4-1 with good aisle access. On my 777 recent flight on Emirates I was disappointed to find the Business Class configuration was 2-3-2. This makes the seats very cramped for a business class seat and seat stowage is limited. Now if you were paying a discounted rate for this seat you might consider it worth putting up with, but it wasn’t discounted and the same cost as an A380. Also my seat was difficult to operate as was my previous leg seat. Also on an 777. I would add that I also have had problems with ICE (entertainment) system on previous 777 flights and seat problems seem to happen all to often. On one flight the lady in front of me had to be moved as her seat was stuck in the take-off landing position. It seems that the 777 fleet is a bit past it however Emirates are it appears upgrading the 300 series 777’s and the 200 series have been done with a 2-2-2 configuration. The question is why would you schedule a 2-3-2 configured 777 on a 13 hour flight? So check before you book which type of configuration you are paying for and if possible fly a A380! As an aside on this flight they ran of food choices in business class so you could have curried chicken or curried chicken! Just now good enough really.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5509,Horrible customer service ,"The customer service I witnessed with the spirit employees at the Philadelphia airport was horrible. The line was super long, and when people got to the front, several workers would send them to the back or shrug their shoulders. A passenger missed his flight because of the line length, and the person at the front said, "" You're going to have to rebook. Please move; I have to wait on others. At the gate, the woman who showed up was ignorant and rude. She ignored anyone who asked for assistance who needed a seat assigned and was talking to another person who worked at the airport. She is doing a supervisor's job. She proceeded to state she was boarding the guest when there were over 50 that were standing in line and had no seat assignment, and she shrugged her shoulders. Several people came on the plane that the stewardess redirected off the plane because they had no assignment. They tried to explain that the woman at the gate would not assist but was sent off the plane. The aircraft left almost 40 minutes late because the flight team was at different gates, and there was confusion about where they should be, which caused several consumers to miss their connecting flights in Orlando. Not to mention the ridiculous feel of 102.00 per bag when there were fewer than 20 bags and having to wait an hour to retrieve our luggage and was given three different places to pick it up. Very rude employees, lack of communication, and lack of customer service. We will never fly with Spirit again and will be posting reviews.",SpiritAir,trip_advisor,['Responsiveness']
5510,6th anniversary,"What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and i work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasnt been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/2 and this causes obvious problems with that too. I called, the first representative was very bland and not empathetic to the situation at all, so i asked to be transferred to a manager. The manager, Mark, was also extrodinarily bland and refused to do anything about it. He said the only thing he was willing to do would be to either schedule us on a flight later in the day for less layover time (but still landing at midnight) or push our trip back a whole day to the following day. Major inconvenience considering the car situation, its our anniversary, and the fact that when i book a flight - it is booked for what works with our schedule. I dont book it to be chopped and screwed around for the airlines convenience. When i asked mr. Mark for a partial refund or a voucher/upgrade, he would not do it and again was very bland. To put it bluntly, ill not be flying delta in the future and ill be sure to share my experience everywhere i am able to review this airline/anytime anyone in my life brings up wanting to take a trip anywhere. GREAT job delta, you have some amazing ways of screwing people around. I hope you go bankrupt again.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
5511,Delta's Sky Miles,"I have been using my Amex since 2006 and have been accumulating miles to use for travels. I never bothered checking Delta's statements but I recently called to find out where my miles went when I have hardly used it. To my surprise, when I login to my account on Delta.com, there are no records of where the miles went, unless very recent. I called their offices after holding hours on the phone and no one, including the supervisor, had an answer for me! I even sent an email to their CEO, Mr. Bastian and then a few days later I sent a message to him on Instagram with absolutely no response! I don't trust them anymore so I suggest for everyone keep their Delta statements and make sure you keep records of them at all times. p.s. what is this all about Delta's hold time of 5 hours. I even decided once to hold on, but no one picked up!! Not sure how these organizations run their companies anymore!!",Delta,trip_advisor,['Responsiveness']
5512,Pay a little more else where,"This is the 2nd issue we have had in under a year. Both involved CONSTANT delays in every flight we took, one involved bags to get broken and lost, the other time bags were left in Denver because “they forgot to load them”. Horrible service everyone I’ve talked to on the phone just tried to talk louder and over you when they are on the phone. Overall BAD BAD BAD.",SouthWest,trip_advisor,"['Responsiveness', 'Reliability']"
5513,Awful service at Newark airport,"Flight was cancelled and we spent 2 hours in a line to come to a counter. Still standing there, at least 20 people in front of us and 30 after us. They have TWO people working on this! That's a shame! It will at least take 1 hour more.",United,trip_advisor,['Responsiveness']
5514,Problemas constantes en la acumulación de millas Lifemiles,En todos los vuelos sin excepción de Avianca tengo que reclamarles a posteriori que me apunten las millas lifemiles. Me parece de tahures que no lo hagan inmediatamente al facturar el vuelo y que tengas que estar pendiente. Y ya si hablamos de establecimientos asociados apaga y vamonos. Directamente en esos establecimientos ni saben lo que es lifemiles,Avianca,trip_advisor,['NA']
5515,Poor international airline,"We travelled to/from Bogota. Following take off we waited 2 hours before the crew came round with anything. They then offered drinks (wine, beer or soft drinks) but also served the food. So on the small drop down tray we had our meal, a small plastic tumbler of wine, a small water and then they also offered tea or coffee. I had to refuse as there was no where to put it! As this is a 10-11 hours flight I would have thought they could at least have served the drinks and then food later! We were then not offered anything else, not even water, until the next and last meal when the dance above was repeated! We went to the galley during the flight to ask for water and the crew just pointed to it and carried on talking. Passenger service is obviously not high on their training schedule!",Avianca,trip_advisor,['Responsiveness']
5516,"NIGHTMARE. Lost bags, horrible service, etc..","BEWARE! Do NOT fly with this airline! My husband and I are very laidback and reasonable people and understand how busy everyone is and working in customer service is not an easy job…with that said there is no excuse for the service received by Frontier airlines. There was an issue with each part of the trip so to make it easy I will just bullet point every issue: 1) the online check in AND the kiosk check in both were not working. We were told we had to go to the agent and pay $25 additional for their “service fee”. Annoying start but we just wanted to get on the flight so we just let it be. Total was almost $250 for two checked bags…wtf 2) connected in ATL, was told we had to get our bags and re check them. Was told the bags were on one carousel, however no bags arrived on that carousel. We only had a few minutes to connect our flight bc our original flight was delayed (another issue that seems to be chronic with this airline). Asked the airport staff if they knew where the frontier bags were and noone knew. Was about to just leave without them so we didn’t miss our connecting flight when they appeared on a random carousel. 3) ran to make our connection (another frontier flight). Dropped off the bags, landed in Philly and no bags are there. They said bc we checked our bags late they were probably on the next flight (again our bags were late bc their flight was delayed). Was told they’d come in on the next flight at 8 am the following morning. It is now 2pm, no bags, no 8 am flight, and now no one is answering the phone. And they even announced on the airplane that they’re: “Americans Best Airlines”…what a joke. Goodbye louboutins shoes. Goodbye Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
5517,Mask requirements,"I was very upset about the way one of the staff was treating clients while waiting to board at Harrisburg. She gave announced a reminder to keep you face diaper up over your mouth and nose, a few minutes later she walked around to tell people. Within 30 minutes she announced that if you don't comply you will be denied boarding. So ridiculous! After boarding, before take off she noticed a teenager had removed a medical mask and was wearing a neck gaiter. After a very short but loud conversation she said that's it YOU'RE OFF THE PLANE! Either you walk off or I'm calling the police! She had a conversation with the parents then kicked the whole family of 5 or 6 off the flight! She was on a total power trip! This black lady was very racist to the white family. Other passengers told her to be nice about it to no avail. She should not have this job. This face diaper thing must come to an end! Do your self a favor and boycott this company. If enough of people stand up to this crap we can make the world a better place. Again do not fly with Allegiant.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5518,Wort experience,They are worst service.. they need better on their consumer service and work with other spirit airlines when there is a delay for those need to catch another flight. They need help give consumer some kind of support besides give them another flight like food voucher or help them with find a place close by airport.. I will never fly spirit airlines..,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
5519,"Once again, the best way to fly","I generally book the earlist flight because I plan on going from the airport to the beach. This one was different, the two earlist flights were stop overs and this flight (one and one hours later) arrived at the same time. Unfortunately the plane was delayed by two hours but still arrived in plenty of time to hit the beach and with a voucher for one hundred dollars off my next flight. Not a bad compansation. If someone was picking me up it might have been a different story. The price was less and a non stop, all the other airlines I looked at were either twice the price or long layovers - three major carriers only offered me seven to nine hour flights to Florida. These offerings were because I tried to use my Capital One points - talk about being treated like a second class person",SouthWest,trip_advisor,['Responsiveness']
5520,Honeymoon,"Avianca para mi será la mejor aerolínea que haga viajas dentro de América, por su buena atención, precios, me encanta!!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5521,First and Last Time with Frontier Airlines! BE AWARE!!!!!,"THE WORST AIRLINES. Do not even bother!!!!! Flight Delays! Terrible customer service! They don’t care that they ruin your plans! They don’t care to help you or accommodate you, to help you even though their airline was at fault! We wanted to get away to visit friends for a weekend. On Friday Our flight was delayed 5 hours and lost our connecting flight. Had to purchase tickets from another airline to get to our destination. Get to our connection no suitcase!!!! Finally arrives on Saturday to the airport. And tell me I cannot pick it up until Saturday at 7. Ruining plans! Rude employees no consideration of the torture they put their customers through. Do not recommend if there was an option for no stars it would be zero! Will be telling all family and friends to never use these airlines. Don’t do it!",FrontierAirlines,trip_advisor,['Responsiveness']
5522,"Vacationing and celebrate my twin unborn grandbaby's, baby shower","My Frontier flight from Norfolk Virginia to Dever Colorado was ok! But the only problem that i had while traveling on the Frontier flight. My seating area was not apparently sterilized. There was a dirty napkin that was left behind. On my eating tray attached to the front passenger seat Infront of me. It was left behind by the previous passenger. But my flight leaving Dever Colorado to Seattle Washington. Was the most ghetto flight that i ever been on. Two of Frontier Airline passenger's. Were over served alcohol by two fight attendant's Which made me and other passenger's flight miserable. The flight attendants were being unprofessional and over friendly & with two intoxicated passenger's. Which the men became loud and childish around 11pm at night. The Frontier flight attendants knew they were intoxicated. But after the passenger's asked the flight attendant? To serve them a 3rd round of alcohol. One of the Frontier flight attendants asked both male passenger's? Were they driving home once we arrived in Seattle Washington? Or did they have someone who were going to pick them up from SeaTac Airport? The Frontier passenger's replied and told the flight attendants. That someone was picking them up! So the flight attendants decided to serve them a 3rd round of alcohol. But at that point! I had enough of the passengers drunkenness. I asked a Frontier flight attendant? If they had another seat that i could move too? The Frontier flight attendant told me no! I asked both Frontier flight attendants not to serve the passenger's anymore alcohol? And the passenger's became angry at me. And one of the Frontier passenger's asked me was Seattle Washington my home? I told him that it was none of his business. He blurted out his address out loud while on the plane And he invited me to come over to his house. To apparently fight me! The Frontier Airline flight attendants did not intervene. And both walked away. Once we arrived in Seatac Airport. Eventually one of the Frontier passenger's. Tried to follow me out of the Airport to outside. To start a fight with me. Until i called the Seatac Airport security. I blame the Frontier flight attendants. I reached out to the Frontier customer complaint line on May 6, 2022. But i have not received no phone call back from the Airline yet?? I guess there hoping that i have forgotten that there suppose to contact me back with in 7 to 10 day's?? Thing's could of turned out worse for me! Because of the Frontier Airline flight attendants negligence!",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5523,Pissed off,"I was literally sitting on a fully boarded flight teady to close the door when the pilot was called away to another flight and left a full plane sitting at the gate for another 1.5 hours waiting. This is stupid and makes no sense. This airline has zero respect for their customers and only cares about their profits. I said 3 years ago i would never fly sprit again, i should have stuck to my word. THIS TIME, i will never fly this terrible airline again.",SpiritAir,trip_advisor,['Responsiveness']
5524,WORST FLIGHT EVER!!!!,"I was stuck between 1 man who decided to get drunk thru the duration of the flight & 4 very drunk Canadians who had been drinking at the Airport Bar before the flight that morning. I asked the Stewards to PLEASE ask them to tone down the F bombs and the sexual conquest stories to no avail! The Stewardess continually fed them alcohol thru out the entire flight!! I thought there was a rule about being drunk on an airline (???) I am not against having a good time but at the expense of every one else? It was very uncomfortable listing to the man talk about how he cheated on his wife w/ numerous woman. The Canadians were coming down for the football game that Monday so their celebration started earlier I am so annoyed w/ Allegiant for not even trying to help the situation. They just kept up the alcohol. One woman even yelled at them ""Hey! Kids over here""! And she was 2 seats up! Very rude!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5525,worst airline ever,"They mixed up my bags with someone else. Delta couldn't find them and the baggage lady had no idea what she was talking about, I would ask her questions and all she would say was ""I don't know ma'am I'm reading off a pamphlet."" but someone from another airline in Kilimanjaro notified me from their very own cell phone that they are in Tasmania. Only giving me $50 a day for a limit of 5 days is stupid because I had all of my belongings in there. I can't buy a pair of pants, shirt, shoes, underwear, bra, face wash, and moisturizer for $250.... I have THOUSANDS of dollars worth of clothes in there. Also, 90% of the flight attendants on all 6 flights I was on were rude and snobby, the seats were uncomfortable as f, the turbulence was INSANE and one of our planes dropped during turbulence. big f u to Delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5526,atlanta J fashion,"Have never flown Delta before and my ticket was the least expensive one I could get. Flight did not board on time but they hustled everyone on board and shut those doors super fast. The first thing i noticed when I sat down was the seat felt wider than the United seats I usually get.... are the Delta seats really wider...... or maybe I'm losing weight? naw... seat felt wider than the United planes.... free games and movies on the flight i was on... my 1.5 hours was the BEST FLIGHT ever........the games kept me entertained the entire flight. This is a SMART move to keep people entertained for free as it keeps people from thinking how their carry ons had to be checked and how cramped airplanes really are. Flying sucks. I can give up the bad food and snacks... but the tight seats keep me from flying more. I'm 5'10 and my knees are always touching the seat in from of me... my DELTA flight was short, sweet and entertaining. Not sure if i just got lucky but it was a great flight.",Delta,trip_advisor,['Tangibles']
5527,Emirates dental ,I [26F] from Australia applied to a dental hygienist position for Emirates 9th of Jan this year. I was super excited hoping for a new life in my favourite country. In the email they said they would get back to me in 6 weeks if i am considered but if nothing is said then pretty much I’ve been declined I t’s been 8 weeks now. The status is: Application under review. Does this mean I still have a chance? Or should I just move on? I’ve been checking it everyday nothings changed or do they just forget to update the status. If anyone know anything about this please share🙏🏼,Emirates,reddit,['NA']
5528,Overall good but with some minor issues on Emirates to get a boarding pass and Access for elderly mum to nearest toilet,The flight was overbooked though very comfortable. I would have liked to received some assistance in switching seats for my 82 year old elderly mummy who had to walk to the nearest toilet which Ivy M Carvalho did perfectly. It would have been nice gesture to receive a seat near the toilet for her convenience. Overall the flight was perfect fast and short. The ground staff were helpful courteous and very accommodative. It would have been nice if passengers were too. I love Emirates and will continue to use them in future flights always.,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
5529,Love it,I love the plane. It is very comfortable with a wide range of entertainment. The service was very good and the air quality was nice. Definitely one of my favourite airlines.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5530,Can’t wait,Can’t wait to hear that the flight will be delayed. And I was correct. It is delayed and they don’t even serve snacks because according to the FA that there is a turbulence but we don’t feel any. Maybe he is just too tired for the day..,JetBlue,trip_advisor,['Responsiveness']
5531,NEVER AGAIN,"They nickel n dime you for everything! You have to pay for your seats, luggage, xtra fee if over 40 lbs. You can only have one free personal item, like a purse. no carry-on. Theres hardly any leg room on the plane and the seats are hard, uncomfortable and don’t recline. Never again in my life!",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
5532,Pleasant flight to Los Angeles,The Dreamliner is the only plane to fly when your air time is in excess of 5 hours. Plenty of Leg Room and the service seems to be better. The staff were pleasant and accomodating. It would be nice if the Pilot would address the passengers more often as to views outside the plane ie The Grand Canyon etc. in all a pleasant trip,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5533,First time flier,"For this flight I paid for 2 priority tickets. While waiting at the gate it was announced that the flight was delayed. Before it was time to board, I noticed passengers lining up. The passengers that needed assistance was taken on board but I noticed that all passengers where boarding. I asked the gate employee was priority passengers called and she said no because the flight was delayed and they are just boarding all passengers at once. This was not fair as I paid an additional fee for myself and co-traveler to board first. My flights from Philadelphia to Atlanta and Atlanta to Las Vegas were what I expected as a first time flier.",FrontierAirlines,trip_advisor,['Responsiveness']
5534,Always one of the best,"Wasn't my first time to travel on Emirates airlines, professional company with decent cabin crew, huge planes with comfortable chairs and big screens with lots of entertainment, delicious food and beverage, lots of small touchs making big difference for everyone. The only thing bothered me so much is taking the head phone 40 minutes before landing while i was really enjoying watching a movie, as well they took all the blankets from all the passengers and when i wanted to go to the toilet they informed me, the toilets are closed because they are used from now on as a storage for the blankets, honestly it wasn't a big issue for me especially that the cabin crew felt that i really in need to use the toilet and she opened it for me, but..i think Emirates airlines has to review this very small points to remainalways one of the best airlines.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5535,"Bad communication, delays","Went from ny to ft Meyers. 4 flights leaving at nearly same time at small airport. Very crowded. 20 minute delay departing, tv didn't work, plane was old, upon arrival one of their planes was broke down at our gate forcing another 20 minute delay, I've had much better luck with Allegiant",JetBlue,trip_advisor,['Responsiveness']
5536,The only airline I fly!,"I don't travel often, but when I do I always choose JetBlue. Last flight was in December and will go again in March and booked a JetBlue vacation package in June! Never disappointed.",JetBlue,trip_advisor,['Tangibles']
5537,THE WAY TO FLY,"Flew down to Jamaica and then back one week later. The flight originates in NY in the morning and returns the same afternoon. So half of the flight crew was comprised of the same people. They were very friendly, accomodating and professional. The flights ended up arriving early despite bad weather in Ny for the return.",JetBlue,trip_advisor,['Responsiveness']
5538,Awesome!,"Great trip, we even left early and the staff was very polite and helpful. The seats were pretty Comfortable more on the way there than on the way back but still fine. The trip was very Affordable. Seasonal from Myrtle Beach but wished they flew all year round to this location!",Allegiant,trip_advisor,['Responsiveness']
5539,Avoid Allegiant Air ,"Allegiant air flies out of my hometown, about 10 minutes from where I live. The convenience is the only good thing I can say about allegiant. I will never use this airline again. If my only choice is to fly allegiant or walk, I will walk. I booked a flight and they charge for every little thing, even printing a boarding pass. They double charged me for my carry-on. I booked a flight and never received a confirmation email so I tried to contact customer service. The attempt to reach customer service to confirm my flight was maddening. I could go on and on. Their customer service recording told me that I could try to resolve my problem via their Facebook chat option. I found Allegiant on Facebook and started a chat. To make a long story short I got scammed out of $400. If they direct to consumer us to Facebook, they should be monitoring Facebook to see who is posing as them.",Allegiant,trip_advisor,['Responsiveness']
5540,Allegiant  Air has Done It Again,"I can't say enough nice things about Allegiant. The airfare is reasonably priced, which makes it easy to visit loved one's. The staff at the airport and on the plane have always been extremely friendly and professional. One flight attendant in particular, Francis, was by far the nicest, most upbeat and personable one I have met yet. I have recommended this airline to others on many occasions. I look forward flying with them for my future travels.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5541,Ugh - not what I expect from 1st class,"It was timely and my luggage made it, BUT absolutely not what I expect of first class. Flight attendants were snarky, husband basically had to beg for drink service, prosecco was way too sweet, and meals were AWFUL. In addition, there was a couple in 1st class with 2 young children who were WAY out of control. Son was standing on and jumping on seat, harassing the person behind, and daughter whined loudly and incessantly throughout. Son, when seated, was constantly whipping the shade up and down while all others were trying to sleep and had shades firmly down as per request so all could relax and sleep. Seats assigned to them were Mom with daughter and Dad with son. Near beginning of flight, Dad took a spare seat next to us and proceeded to zone out asleep. Mom was left to deal with the 2 unruly children which she did not do. Even when both children surrounded Dad to harass him to awakening, he did nothing to help discipline. Flight attendants allowed this fiasco to unfold. I was ready to scream myself. I have children and not only would they never have been so allowed to harass us, they would have met with a vociferous and stonewalled end to such behavior. It was one of my most miserable flights ever (to the tune of $5000 each) and no effort was made by the airline to STOP this completely unacceptable behavior!!!! Hated it. Hopefully, I will never have to fly ""united"" again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5542,753 vs 321N? Which would you pick?,"I've already had a flight on a 753 and a 52, looking to add to the list of types I've been on. Already have another flight booked on a 753 coming up. Anyone been on a 321N? Flying ORD-SFO through the evening and not sure if the seat/aircraft would make any real difference. Guess streaming capable wifi is a plus. thoughts?",UnitedAir,reddit,['NA']
5543,bad service,I did not enjoy business class with emirates.....it is nothing special.....a better economy class....I think it is to big to many seats to offer a higher quality service....I was disappointed,Emirates,trip_advisor,['Tangibles']
5544,Don’t go with these guys. Much better to pay more for better airlines,"Bad service, board the end of the plane last which makes no sense, no room for carry on luggage even though you pay for it",United,trip_advisor,['Responsiveness']
5545,Low Cost/No Frills Airline !,"In this era of wildly divergent airline ticket prices, we use Allegiant Air to fly to some property we have in Lake Anna, VA via Richmond. We use Allegiant because the ticket prices are considerably less expensive than any of the more prominent airlines, and also because the St. Petersburg, FL airport is much easier to park at than the airport in Tampa. However, lower cost does mean less comfort. Allegiant utilizes very thinly padded seats, so the two hour ride to Richmond is just about all my butt can take ! They do serve drinks, and the flight crews are always quite nice and when you wrap that around the fact that the tickets are cheap, it makes the seating more tolerable!",Allegiant,trip_advisor,['Tangibles']
5546,Bistro on Board only even on this 16 hour international flight from SFO to Singapore!!!!!!!!!!!!!!!,"I flew on UA from SFO to Singapore! I checked in and all of the employees including gate agents are friendly! When I boarded the plane, the IFE was amazing and the window was special dimmable windows since this is a Boeing 787! When we took off, the cabin crew announced that there was Bistro On Board only even this is a 16 hour international flight!!!!!!!!!! This is very very very very very very very very unusual!!!!!! In other words, I had to pay $10 for meals even this flight is 16 hrs!!!!!!! This was my only bad thing I experienced during this whole flight, so other than that the flight was fine!!!!!!!! Please ask me questions if you have any.",United,trip_advisor,['Tangibles']
5547,Decrease in service,"A very overcrowded flight. Not comfortable at all. Service average. I have flown Emirates previously @ least 4 times & found the airline to be very good, not this flight. ?? a decrease in service or a one-off. The problem is I will not know because I will now fly Qatar airlines from now on. Beats Emirates hands down.",Emirates,trip_advisor,['Responsiveness']
5548,Just because you work for a low budget airline does not mean you need to have low budget attitude,"The plane was awful, the boarding process was awful, the flight attendants were lovely, but I’ve never met more incompetent gate agents in my life and I’ve worked in airports for 10 years. My partner and I had just switched seats on our previous flight and upon arriving at Denver International airport, we approached the gate agent to ask if it was at all possible to switch seats. This lady didn’t let my partner finish their sentence before she was immediately rudely telling him she couldn’t even be bothered to check as it was a VERY full flight. She immediately disappeared and when we boarded our flight we found it was half empty so basically the gate agent was just being nasty for no reason and didn’t even give us the courtesy of a polite no. Frontier is only supposed to slash prices, not the quality of their employees yet I tend to experience incompetence with Frontier frequently.",FrontierAirlines,trip_advisor,['Responsiveness']
5549,Nice service,"nice customer service, they really help me with my trip. nice and clean airplane very comfortable. recomendable para una experiencia diferente ....",SpiritAir,trip_advisor,['Assurance']
5550,Nice flight,First airline in & carriers since 1 January to be on time. We had a 1 hour delay in New Orleans but that was due to weather. A thunder storm. Allowing me 2 bags free beats other domestic carriers,SouthWest,trip_advisor,['Reliability']
5551,"Price was the best among airlines for the dates, but last leg home was less than desirable.","Our connecting flights from Omaha to Orlando went off without a hitch. Lots of turbulence from Chicago to Orlando, but that may have been due to the weather. Flight from Orlando to Chicago was late to our connecting flight to Orlando due to staff delay. We got there just in time for the Chicago flight to Omaha to board. However, instead of waiting out the storm inside the airport, we sat for 2 hours on the plane. The only thing that made this flight better was the staff. We were lucky enough to have one of the funny flight attendants doing the announcements. Once we were in the air, smooth sailing home. I realize the airline could not control the weather, but where customers waited could have been controlled. With that being said, if the weather had not been bad, the issues would have been null. So due to sitting on the plane for 2 hours, the rating went from a 5 to 4. 2 hours is a long time to just sit on an airplane without leaving the airport. If we could have stayed in the airport, we could have walked around. In future, if you cannot guarantee to get ahead of the storm, allow passengers to stay in the airport. The ability to check in at the kiosk and put checked bag tags on in advance helped the lines go faster, at airports.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5552,Mr.,Spirit was very friendly and very pleasing overall flight. We will definitely fly with Spirit again.,SpiritAir,trip_advisor,['Assurance']
5553,follow own advice,"Plane, flight, crew were all excellent. The check in was the only problem. Emails said to be at counter by 8am, staff didn't arrive until 830. Gotta clean that up.",FrontierAirlines,trip_advisor,['Responsiveness']
5554,Direct flight,Wonderful flight great pricing. A disappointed that they didnt even offer a free snack on a 5 hr flight.,AirCanada,trip_advisor,['Responsiveness']
5555,"Incomodo viaje, no dan ni agua en el vuelo","Asientos increíblemente incómodos, no se reclinan, parecen de madera y no te avisan al momento de la compra y del check in. No vale la pena volar en esta aerolínea parece una Lowcost.",Avianca,trip_advisor,['Tangibles']
5556,Not great,"Booked the night flight so we could sleep and get to Dubai at a good time the next morning. The cabin crew weren't very happy or friendly. Everyone seemed bothered for some reason. They didn't serve the dinner which was on the menu. They only offered hot drinks. For a while now, we habe been noticing the service on the outbound Johannesburg flight services dropping.",Emirates,trip_advisor,['Assurance']
5557,LOVE!!!LOVE!!!LOVE!!!,All my flights on SW are everything I expect it to be. The flight attendants are the best...Super friendly!!!,SouthWest,trip_advisor,['Assurance']
5558,They mess your flight and the employees cannot care any less...,"Do you feel like reading a short story? Me Me and my wife had our weekend scape to Cancun flying from Orlando. It is only 2 nights and we have to return monday early which makes it less than 2 days. We are super excited we have flight at 8:50 am so as we are frequent travelers we decide to go extra super early to avoid the usual things that cos go wrong in the airport... We passed security at 6:50 (yayyy) we go to our gate (8) and sit to wait, it is 7:05 am. Time goes by, no announcements, we see people accumulating in the gate but no employee. We just assume it is a delay as the gate still says 8 and there have not been announcements and I normally get notified by email and sms when there is any change,so I am in relax mode Suddenly I tell my wife: ""ok, something must be wrong, let's ask..."" we found out thru a person that shows no emotion that the gate was 4 and it closed. I smile thinking it is a misunderstanding and tell her that I have my ticket and says gate 8 and all these days I have received emails from Jetblue regarding my flight trying to upsell (nothing wrong with that) so I would definitely be notified of a change. In this part of the world normally they announce any little change thru the speakers at the airport and it is common to hear calling even by name when somebody is going to miss the flight... The person used this exact words: ""it happens all the time"" she added to that the most dead tone and facial expression that anybody could have. I still don't believe it and tell her (stupid from me to ask) if she can double check because there must be an error. The person next which I clearly remember his name is ""Andy"" jumped in and said that it happens (same face and tone) and that it is our responsiblity to check the screens... I know that and as a frequent flyer I normally do. Now, at the same time I have always been notified before even if the gate changes. They couldnt care less. They ignored my problem and blamed me for no being notified. I wish they had body camera and any manager could confirm when Andy told me that if they anounce one thing in a gate (gate 4) we wouldnt hear it on gate 8. First, the gate is right next and if they change from 8 to 4 it would make sense to announce it then on gate 8 which is where people would be waiting. I gave up. What bothers me the MOST is that I convinced my wife to use Jetblue. She normally fly with American Airlines and now I messed up her vacation... wait.. this is what Andy wanted me to believe, let me rephrase it... JETBLUE messed up my our romantic escape to Cancun. I wished somebody cared at least to show empathy. But lesson learned.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
5559,Great flight,The flight was less than an hour. The flight attendants provided drinks and snacks in a quick manner. We carried on our luggage and had no problems finding a seat. Great flight.,SouthWest,trip_advisor,['Responsiveness']
5560,Flight to Vegas,"We fly Allegiant Air direct once every two months every since they started flying out of McAllen for the last 3+ years. Yes, we've had delays due to late arrivals and one time it was a plane issue, but over-all I give them a rating of an A. Staff members are always nice and friendly and make two passes though the plane serving everyone. It takes a little under three hours and the airfare is reasonable compared to AA and United, not to mention having to stop at another airport and waiting a couple of hours for your connecting flight. Anytime you can fly direct at a lower rate, jump on it.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5561,LOVE FLYING on DELTA,"Delta has long been my favorite domestic airline and still unbeatable. they mostly have full time flights as any other carrier these days however are still managing to be very efficient, accommodating, and always very prompt and nice. Would recommend and would definitely fly again",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5562,Fun Trip,Always a pleasure to fly Southwest. Only criticism is so many people still bring large suitcases on board. I mean LARGE suitcases. Checked bags are free so why? I want the checkin staff to tell them to check bags or better yet charge if they bring LARGE bags on board.,SouthWest,trip_advisor,['Tangibles']
5563,Spirit airlines,"Flight was smooth and uneventful. Flight attendants were friendly, except for one lady who was trying to be a “mask nazi”.",SpiritAir,trip_advisor,['NA']
5564,The worst flight experience of my life,"After an exhausting 15 hr flight from Sydney Australia to San Francisco, our next leg from SF to Chicago was booked in Economy Plus. Aswe boarded the plane we found that we had been bumped by two United Airline employees to the last row of seats. These were non-revenue passengers that bumped. Our seats would not recline and my knees were in constant contact with the seat in front of me. We were also directly in front of the lavatory which was in constant use, I believe this shows complete arrogance on the part of these employees. I am further of the opinion this illsutrates a total disdain for the flying public by UAL. We paid for the upgrade and the seats were confirmed in January. No more UAL for me. This could happen to anyone.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5565,"Flight okay, but customer service terrible!I ","I booked my grandson’s flight on my iPhone and a few things happed while booking…..first of all, it booked the flight and I was not given the opportunity to review first. Second, I had a discount code provided by his employer and that as well was not available to enter on an iPhone which i found out later….really? With todays technology its not available??????. I phoned Air Canada immediately after the booking, was on hold for 3 hours before my phone died and then I messaged then on messenger, twitter, instagram….only to find out……sorry for your luck, too bad so sad. The discount would have been close to $80.00 and that is a considerable amount for a 25 year old. I fly at least twice per year though Canada, U.S., and Europe but I will NEVER fly Air Canada again!",AirCanada,trip_advisor,['Responsiveness']
5566,Long haul done right,"We flew Brisbane > Dubai > Vienna last month (April) with Emirates. The Brisbane > Dubai leg was about 14 hours effectively overnight on an A380, leaving about 9pm Brisbane time and arriving just after 5 in Dubai. Service was excellent - efficient, polite, friendly. The seats were surprisingly comfortable as far as airline seats go, especially leg room. Food was very good. The variety in each meal was much appreciated - my wife mentioned that even if you ended up with a “main” you didn’t like, there was enough other food to keep you well fed. The Dubai > Vienna leg was about 6 hours on a 777, leaving about 9 and arriving around lunch time in Vienna. Again, surprisingly comfortable seats. We’d paid a little extra for the ‘twin’ seats towards the back of the plane, which made things even more comfy. Food was again very good. As it was a birthday trip for my wife I’d ordered a surprise birthday cake, which was impressive and delicious. The crew boxed up the leftovers for us to take with us and added more treats in the box, which was a very sweet touch and greatly appreciated, and we got a ‘happy birthday’ from every flight attendant as we were leaving the plane. Awesome customer service. Unfortunately due to an incident at home we had to cut our trip short at very short notice. We contacted Emirates via Messenger to see if we could change flights, and we were booked on the next flight home, with no fuss and for a surprisingly low cost. Very unexpected and very very much appreciated. Both flights back were of equally high standard. We fly overseas only rarely so cannot really offer a comparison between Emirates and other airlines. We can though say we were so impressed enough by what we paid and the service received, that we’ll book our next trip with them.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5567,Great airline,We flew from LHR to Dubai then to Singapore in business class. Very friendly staff. Seats were very comfortable. Food and drinks were very tasty and we enjoyed going to the bar in the A380. Highly recommended!,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5568,"Seemless, ontime, not terribly uncomfortable","Planes were on time, reasonably comfortable, Flight Attendants were gracious and helpful. Check-in was easy.",Delta,trip_advisor,['Responsiveness']
5569,Southwest is going downhill,"We flew out of Phoenix on Southwest. The waiting area near the gate was filthy. It was not just a small mess left here or there, it was everywhere. There was food on the floor, empty food and drink containers, papers. We could hardly find a decent place to sit. We arrived over an hour before the flight, but the sign with the flight number on it said ""Now boarding."" We asked the person at the desk if we were supposed to board that early and he said no. On board, the stewardess was rude and unpleasant to passengers. The online snacks were terrible. The flight was on time and smooth, but the overall experience was very unpleasant. What is happening to Southwest Airlines? I certainly do not want to fly on that airline again.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5570,Rude and disrespectful Gate staff,Colorado Gate staff is very rude and threatens to deny flight just because they wanted to make commission from charging extra baggage ( small handbag carried along with a very small trolley bag) . Was she being racist??,FrontierAirlines,trip_advisor,['Assurance']
5571,Pleasantly Surprised,"This was our first time flying JetBlue and it surpassed our expectations. The level of service from online ticket purchase to check in and boarding-everything worked well. The flight was on time, and although there was a delay with take off the Captain kept us updated. The aircraft was clean, cabin crew was lively and ready to serve, and internet connectivity good for most of the flight. The legroom was amazing!! Overall, a very pleasant experience. Would definitely choose JetBlue for future trips!",JetBlue,trip_advisor,['Responsiveness']
5572,Nice and Easy,JetBlue extra legroom seats give you tons of space and best of all early boarding to ensure access to overhead bins. The customer service is always very good. The family enjoys the free wifi and lots of in flight entertainment options. The snacks are great too.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
5573,-100 out of 10,"Our original flight time to Vegas on Christmas Eve was originally delayed for 6 hours. Since Sea-Tac cancelled and delayed almost all flights earlier that week, it wasn’t that shocking at first. Then, when we got to the airport to catch our flight and got to the gate an hour before our scheduled departure, nothing happened… FOR 6 MORE HOURS. The gate agents originally made one announcement that there MAY be a mechanical issue with the plane (but they or the flight crew didn’t know for sure) and are waiting for mechanic staff to come assess the status of the plane, and they would keep us posted when they find out more. These gate agents did not make another announcement for 3 HOURS, left the gate counter, and literally hid from people in the jet bridge and on the plane. Not one announcement to let us know whats going on, when we expect to board, if the flight is cancelled, etc. Then, finally after our flight departure time kept getting pushed back by 30 minutes to an hour (which happened a total of 10 times), the gate agents announced we should find an alternative way to get to Vegas (which is a 17 hour drive from Seattle and all nonstop flights booked out until next Wednesday). After finally giving up and just going home, the flight was finally cancelled 12 hours after its original departure. I understand these gate agents didn’t know what was happening, and that they are not personally responsible for this delay, but just to ignore 100+ people (including families with small children) and not provide ANY communication and hide from doing their job is just absolute bulls***. The FAA should investigate this airline because what I saw them do to people is criminal. I can’t even get a refund for my cancelled flight because their was no gate agent at the ticket counter when leaving, no customer service phone number to call, and a text bot that didn’t even work. I ended up just disputing the charge with my bank to get my money back which may even take 1-2 months. This airline is not worth saving the extra $100. They even have been investigated by Department of Transportation for predatory charges/not refunding customers. They’ll probably soon be out of business from they way they treat customers. Worst experience I’ve ever had.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5574,Comfort+ Questions,"My wife and I are flying DTW>CUN in a few weeks to celebrate our 40th birthdays. Currently we are main cabin and generally infrequent travelers (I fly for work 1-2 times a year, maybe 1 vacation ever other year), so we have no status etc. I looked in the app and it would be $80 or 8k miles each to upgrade. I know there are a lot of posts that comfort+ isn''t worth it, that people would never pay for it, etc. So I wanted to ask a few things. A few points: • I am 6'2"" so legroom is always appreciated • Drinks included on a birthday trip to Mexico sounds like a good way to kick it off. • Flight is only ~~\~3 hours~~ (edit: it is 4 hours. Wasn't factoring in that last time we went earlier in the year and were in the same time zone, and now we aren't ... ET vs CT) • Even though we don't fly much I have the miles to at least cover it for one of us. I don't really use them for anything else. • Currently my wife and I aren't even sitting next to each other, and now we could. (still wouldn't be sitting next to each other on the way back. We booked this a bit last minute. Maybe it will be good to be apart after the trip, ha) Questions: • Does that offer amount change as the flight gets closer or as less seats are available? There are currently 13/19 of the comfort+ seats available. So do I just go for it, or could the offer get better? • With alcohol included, best way to a few rounds throughout the flight? Not trying to get blitzed but would like to enjoy the perk. I've read a few posts and it seems like you can order a double to start and then just use the call button? I also don't want to annoy the FA and want to know best practices / common courtesy while also not looking like a total rube and like I have done this before and know the rules. • Anything else I should know? Sorry if they are pretty basic questions. Always lived a economy life. Edit: y’all sold me on it and it was not a hard sell. This is done and done. Looking forward to this vacation even more.",Delta,reddit,['NA']
5575,"Spirit airline has very poor managment, If you call, you get charge by Nigarian people, If you try to book by using that","Our departure from Las Vegas with Spirit Airlines was trouble. Spirit offered $100 vouchers plus meal vouchers for my family and everyone on board. I tried to book a flight by using the vouchers, but it was impossible, I ended up calling customer service; after spending about two hours with Neigaria as a Spirit customer service. I find: all those vouchers are useless. every person I spoke toke so much off the vouchers. finally nothing left to apply for booking.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5576,Flyer Beware-Lost Luggage Not Reimbursed,"On our flight home United airlines lost our luggage. As simple as the process should be to reimburse the items, United has made it the biggest task. The customer service team is non existent, they are too chicken to handle the things over the phone, forced to email about issues and no one ever replies to. I have been on hold with them for hours with no resolution. The biggest ordeal, never flying United again!",United,trip_advisor,"['Responsiveness', 'Assurance']"
5577,Truck Stop or Covid Ward,"If I could give Air Canada a -1000 review right now, I would. Quite frankly, my experience on AC549 from Newark to Vancouver begs the question. Why did we bail out AC during the pandemic to begin with? For what? They did manage to get my bags with my flight, and thankfully, I managed to avoid sitting on the tarmac for 10 hours during an ice storm. However, after touring in Europe and Morocco, the quality of service on this flight was quite frankly, embarrassing not only for myself and fellow passengers, but Canada itself. At one time, Air Canada used to be the premier airline, with excellent flight attendants and air crew. How surprised I was to see that on a flagship route from Newark to Vancouver that we have to pay $10 for a limp chicken wrap sandwich and other items. I was NOT given a pillow or a blanket (as a result, I woke up freezing). And even though tea and orange juice are complimentary, I ended up going to the back of the plane after 45 minutes to fix the tea myself. The so-called flight attendant might not even have noticed me as she was sitting in a seat with her free headphones watching the in-flight entertainment. However, she did when I started to pour the tea, and jumped up to help me. In addition, one of the flight attendants was dressed in a face mask, hospital mask and gloves. Given the state of disrepair of that flight attendant’s personal appearance (ie she looked a janitor more than a flight attendant), I wasn’t sure if I was on an airline flight or in a Covid ward? Finally, the airline pilot managed to warble out an incomprehensible announcement about air turbulence to the passengers as we flew into Vancouver. However, rather than just saying ‘please fasten your seatbelts’ and avoiding alarming the passengers, he managed to traumatize some of the passengers behind me with what turned out to be hyperbole of the actual turbulence we experienced. Unfortunately, it seems like my return flight to my home country on AC might actually be a metaphor for the degradation of Canada as a whole. We subsidized AC during the pandemic so it wouldn’t go belly up, many of the professional staff was still laid off, and executives still granted themselves bonuses. It seems like the airline has basically hired scab labour and still manages to gaslight the public about baggage and flight info. Also, the airline has completely lost the meaning and understanding of what airline travel actually is. A flight on Air Canada should be a showcase of Canadian hospitality, tradition and food, as it is on other of the great premiere airlines of the travel. Now, it has all of the ambience of a Husky truck stop with toothless waitresses (in fact, that might even be better than AC — at least,more fun!) The entire company needs to go bankrupt and a complete overhaul of the top executives as well. LIke Hockey Canada that was rife with corruption due to lack of government oversight on its spending, Air Canada is about the same. Get rid of it and start over. A visionary for air travel in Canada is needed right now — if, for the very least, our sense of national unity after the pandemic.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5578,Worst airline,"Worst airline. They need to cancel themselves, I cancel my flight get a flight credit and I can’t use it",SpiritAir,trip_advisor,['Responsiveness']
5579,Amazing Crew & Flight,"I am an amputee, and I could not believe that my entire experience was perfect in every way. The skycap helped me with checking my luggage, taking me through security, getting water and washroom. I asked how much I owed him for roadside assistance and he told me nothing. That was shocking to me because the service was priceless, so of course I gave him a nice tip. The entire crew on board was extremely accommodating as well. I have not one negative thing to say about my 12.5 hour journey. I would not hesitate to fly with them again.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
5580,"Direct flight, on time, for a great price!! Bogota Madrid Bogota","This Direct flight from Madrid to Bogota and return was a very pleasant journey, the plane was new and very comfortable, good service, and on time.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5581,Accidentally left their dev build info in red text on the website.,URL: URL,UnitedAir,reddit,['NA']
5582,"El vuelo incómodo, sin entretenimiento, la comida muy regular",Recomiendo que uno debe de verificar el modelo del avión antes de elegir el horario de vuelo. Caro y muy regular el avión y sin comodidades ni entretenimiento,Avianca,trip_advisor,['Tangibles']
5583,Vacation,"Is not worthy your time and your money.Lack of professionalism they can't get it together for a 3h flights c,then congrats to the airlines that flies overseas and get you there on time... Don't do it you gonna regret when you get stuck in the airport no matter what flying you just have to pay,covid,high gas prices, things will never gonna be the same like they were...",SpiritAir,trip_advisor,['NA']
5584,United Airlines Doesn't Care,"Our flight out of Maui was supposed to leave at 1pm. It was delayed due to Medical emergency (which is totally okay and understandable). It was delayed to 8:10pm. We (my family) started boarding at 8:07. We sat on the plane while they filled up the seats for over an hour. Our flight didnt leave until 9:40pm. They kept holding the plane while passengers trickled. These passengers were from the next United flight that they had cancelled. We (my family and I) were supposed to get a connecting flight in San Francisco (which already had been changed due to the original delay). We land in San Francisco at 5:10am. The captain and stewardess had told us that they would probably hold the flight since there were 22 going from our flight to that connection. Im fact, the captain made an announcement that they were watching the connections and we were good. Yeah, nope, we missed it. ALL 22 of us. So we could wait over and hour while United Airlines filled the plane, but not 5 minutes for us to get from one gate to another. Oh and did I mention, the purpose of this trip was my 12 year old has brain cancer. When weve explained our children need to be near us...nope. Can we make sure we are home for vital appointments....nope. Not a sympathetic, empathetic employee to be found. In fact one of the stewardesses was outright rude to a passenger onboard who was going to miss their flight. We pay the airlines..not the other way around. #unitedairlines #UnitedAirlineSucks #nosympathy #unitedairlinedoesntcare #pediatriccancer #pediatricbraincancer",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5585,Unfirtunately first impression was bad impression,"I had a flight to London Heathrew on EK007 on 25/05/2022 at 2.30am from Dubai. Reached airport 3 hours before and followed all proceedure till reaching the flight, also the seat was booked myself and paid extra for that. Nevertheless when I reached at flight EK007 my mom seat was under repair and technician was still working on it to fix due to seat mechanism was not working and again i had to wait for another 10 minutes in the flight but still it was not fixed and moving front and back without button and i had to survive 7 hours with it. Inforned flight attendent but only one apology was not enough instead of upgrading or finding another seat. My experience was not good🙏",Emirates,trip_advisor,['Responsiveness']
5586,Good direct flight,This is a very long flight (14.5 hours). The airline manages to make the flight as comfortable as possible for the passengers. The entertainment system had a huge variety of options and was individually operated. The food was quite good. The flight arrived on time. Good experience.,United,trip_advisor,"['Tangibles', 'Reliability']"
5587,Flight Value,We recently booked flight to Vegas on Allegiant. Though price is reasonable you really don't get more than a seat. Looks like planes have been revamped since the last time we flew with Allegiant and seating is now very tight and confining.,Allegiant,trip_advisor,['Tangibles']
5588,Rude at the gate,"I was asked at the gate to check in my luggage since it was larger than the allowed size. Despite the fact that I have traveled via air Canada and other airlines14 times during the last 6 months with the same luggage I was asked to fit in my luggage into the measuring basket and it did fit. Then the gate attendant said “ huh now let’s see if you can take it out”. Also, my connecting flight is 2 hours late due to technical issues. I would avoid Air Canada as much as possible.",AirCanada,trip_advisor,['Responsiveness']
5589,Upgrade to Premium Economy worthwhile.,"I would strongly recommend the benefits of upgrading from economy to premium economy on this long haul flight. Added leg room, seat width and especially the ability to significantly recline the seat for sleeping were a real advantage over economy.",AirCanada,trip_advisor,['Tangibles']
5590,Peanuts and coke,"I grew up taking south west airlines on the various trips to Vegas and I would say it has become nostalgic to go into a airport and be reminded of such fun childhood memories, recently I went with a high school group searching around the Dallas areas to see the colleges around town , and I would say that opening those peanuts and haveing a refreshing soft drink is definitely worth every buck",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
5591,rude and unprofessional flight attendants,"I needed to use the bathroom and asked one of the flight attendants/ Ebony if I could wait in front of the plane for the bathroom to become available, she said no in a rude tone of voice. I returned to my seat and waited. As soon as the bathroom sign indicated availability I got up and started walking towards the bathroom, she started yelling at me to go back and sit in my seat, I walked towards her trying to let her know that the bathroom was now available. She got in my face, grabbing my arm and pushing her chest against mine. yelling not letting me talk. I told her to step back and let go of my arm. She refused and continued to yell. At this point another attendant came and threatened me to get me arrested when we landed. I finally went back to my seat, shaking and terribly upset. I am a 65 year old woman 5 ft, 115 pounds. This attendant was about 5.8 weighing probably about 200 pounds. I believe if she was confronting someone even a little volatile younger/bigger than me this would lead to a physical confrontation jeopardizing the safety of all the passengers. Southwest airline should do a much better job training their flight attendants how to deal with their customers. Very disappointed.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5592,No disclosures!,We booked a 1 way fare on Expedia since we were traveling due to an emergency of a hospitalized family member. When we got to airport we were advised that we could not fly with a one way fare so we had to purchase a return flight on the spot at a substantially higher price that a round trip fare would have cost. I fault both EXPEDIA AND AVIANCA for not disclosing at time of purchase.,Avianca,trip_advisor,['Assurance']
5593,Terrible,"Southwest is absolute garbage not once has my flight not been delayed with these clowns. If I could give them a 0 rating I would! I would rather ride on frontiers cardboard seats, at least I will reach my destination 😂",SouthWest,trip_advisor,['Reliability']
5594, Trip to Bogota and back just wonderful,We used to travel with American because we go to Medellin to visit family and its straight flight from Miami-Medellin. We looked for some tickets for this trip and found Delta had a straight flight from ATL to Bogota Colombia so we decided to give it a shot we would only have to buy a ticket from Bogota to Medellin in a Colombian airline which in USD comes out way cheaper. Not only was the flight on delta easier but also was more economic than in American Airlines. The flight to Colombia was smooth and service was outstanding. We had some issues and unfortunately couldn’t board our original flight back on Friday 31st so we had to stay in Bogota. Obviously we had to pay the difference to rebook but due to the nature of our issue they waived the rebook fee which is greatly appreciated. Once we got to our flight back home I just want to say the flight attendant Samuel on flight DL0980 was simply the best attendant We have ever encountered he was personable and attentive. Usually attendants only stick to their duties of passing drinks or food and assisting whenever but Samuel was going above and beyond with every passenger anticipating the needs of all. His personality and service made this flight the best me and my wife have had in a long time Thank you,Delta,trip_advisor,"['Responsiveness', 'Empathy']"
5595,Doesn’t get better than this,"From the second you open up your browser to book your flight to the second you touch down you always feel Jetblue cares, makes it simple and best of all they listen to you! The planes are clean, the help is always pleasant, the snacks are plentiful and Dunken Donuts is yummy, sorry Starbucks fans! They give you points that the family can share and they never expire. If you are bargain hunting just remember you get what you pay for! I rather not travel then go on Spirit Air, so the extra few bucks goes a long way for me. Go JetBlue!",JetBlue,trip_advisor,['Responsiveness']
5596,Best Bang For Your Buck,"We take this trip 3x a year and have always been treated in a friendly and professional manner.(we have even gotten to know some of the flight attendants) Not luxurious by any means, but pleasant, safe and ALWAYs on time. My only complaint is they don't have hot coffee on any of the flights, but I can buy that at the airport so no big deal.",Allegiant,trip_advisor,['Assurance']
5597,I will never fly this airline again,I flew Spirit for the US part of my trip from The Bahamas. Every flight was at least an hour late. The saddest part was they routed me to fly from Atlanta to Fort Lauderdale and then to Norfolk which made no sense. The flight to Fort Lauderdale was delayed because the airline decided to switch planes on the flight crew who were ready to go on time. This made me and another passenger miss the connection to Norfolk. Then we had to be put up in a hotel in Fort Lauderdale which meant I lost a whole day with my daughter. To add insult to injury the travel agent said they would charge $56 per bag but it was actually $89 and then when it was 4 lbs over they charged an additional $79!!! Total insanity. Never again!!!,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
5598,Airline unbedingt meiden! (1),"Greifen Sie als Ausländer unter keinen Umständen auf einen Flug im südamerikanischen Raum zurück. es ist allgemein bekannt, dass in Südamerika zwischen residenten und ausländischen Fluggästen unterschieden wird, jedoch treibt Avianca es auf die Spitze. Diese Differenzierung wird nämlich weder auf der Website noch in den Kaufbedingungen der Tickets vermerkt, sondern ist lediglich im direkten Gespräch mit dem Kundenservice in Erfahrung zu bringen. Wir (2 Personen) hatten einen ""ungültigen"" Tarif gebucht: Ausländer dürfen nämlich lediglich Business Class fliegen. Nachdem dieser Irrtum aufgedeckt wurde hieß es: aufstocken (+300$) oder Flughafengebühr in Kauf nehmen (+600$). Rückerstattet werden konnte der Flug weder über Website noch Telefon. Zuletzt ist es mir gelungen, in Person im Büro nach einstündiger Diskussion eine Rückerstattung zugesagt zu bekommen. Wir mussten den Tarif aufstocken, um die Rückerstattungsmöglichkeit ""freizuschalten"". Alle Gespräche fanden auf Spanisch statt, das Personal war mit Englisch nicht zu erreichen.",Avianca,trip_advisor,['Responsiveness']
5599,Really a good experience,"Very good experience, especially for a long distance flight. Service onboard was good. The Indian vegetarian food provided was really good. Any assistance requested was attended both in the airport as well as onboard.",Emirates,trip_advisor,['Assurance']
5600,A Quiet Flight,"We always fly United, when available, due to the link with Marriott. The flights on this day were in relatively new aircraft. Both were clean and had been disinfected prior to boarding. Both flights departed on-time and arrived early. Staff was courteous and attentive. Our only complaint is United revoked our Premier Silver status without notice for no apparent reason. When we inquired as to why, we are getting a run-around regarding registering every year, which we have done, and their system acknowledges that registration as it will not let us register again. Go figure!!",United,trip_advisor,"['Reliability', 'Assurance']"
5601,Minimal Chance to go to the toilet,"The Flight Crew is really on the edge about protocol and not caring enough about passengers needs especially for toilet usage. Just a small turbulence may take more than half an hour to have the seat belt on and NO Toilet while the stewardess STILL doing they business distributing food and other stuff. When I was in the toilet in the middle of doing my stuff when the seat belt sign on, they knock the door like the it is the end of the world and at the end they OPENED THE LOCK of toilet door while I was still in it even though I have shouted to wait. After I came out, NO staff approached me and explained what happened. I even heard that other people complained not being able to use the toilet because of the extended ban through the seat belt on sign. In the mean time the number of toilets are also very limited and the time that are available means that there will be queue and maybe put down with the lights again. Granted the Toilet use will be high just before and after meal service. I can say that the turbulence were very small shaking most of the times and do not warrant such treatment. Even the announcements are very frequent in multiple language and loud that it keeps on waking up one of the children and make them cry.",Emirates,trip_advisor,['Responsiveness']
5602,Frontier Airlines is a horrible scam,"Frontier kept us waiting at the airport for 6 hours stating we had a maintenance issue. Just 15 more minutes, they said over and over. Eventually they cancelled us and said we'd get a full refund. I kept recieving email updates about the flight and called them to make sure it was cancelled. They assured me everything was cancelled. The following week I receive an email stating that we were being charged 154 dollars for cancelling our flight. They said that after they cancelled us, they booked us another outgoing flight without our knowledge, and since we didn't show up to that, we were ""no shows"" and would therefore be charged 154 dollars. I've spent 2 hours on the phone arguing with them today already. I've already sought out an attorney, there are several class actions pending against them. You should try to find one too, this company is actually, literally, a scam.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
5603,Best cheap flight,I don’t need to be pampered during a two hour flight for hundreds of dollars. That is why I stick with Spirit for all of my basic quick flights. Plus their vacation packages are always helpful when I need a rental car or a hotel. Staff is very knowledgeable and usually quite funny. They make sure the kids on the flight are laughing and happy.,SpiritAir,trip_advisor,['Assurance']
5604,Overbooked so given a free flights voucher and free overnight accommodation.,"On arrival at the airport, check-in staff informed us that the flight was overbooked and that we wouldn't be boarding. We were given a chauffer driven transfer limousine to the 5* JW Marriott Hotel for overnight full board accommodaton. We were also given a voucher for free return flights from our home airport to the far East at any time within the next 12 months. WOW! That's proper inconvenience compensation. I have flown Emirates several times over the last couple of years and have found the experience simply wonderful every time. The staff are outstanding, the ICE entertainment system is second to none and even the aircraft food is edible. I have joined the Skywards rewards loyalty scheme as I am hoping to travel with them a lot more over the coming years.",Emirates,trip_advisor,['Assurance']
5605,horrible food,"Horrible food. Always is the same options, plastic eggs or gooey yoghurt; Overcooked pasta or disgusting meat. They didn't have a teacup. It is unbelievable. At least, they take off and landing on time.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
5606,"Save your time, money and sanity","Our flight home was canceled. To make it worse, they have yet to even refund the money almost 4 weeks later. The 1pm flight from Savannah to Columbus (5/29/2017) was first delayed then rescheduled at 3pm then canceled around 6pm. Even worse, they only fly out twice a week. Flying home with Allegiant would mean at least 4 more nights at a hotel and missed work back at home. I tried to communicate with Allegiant yesterday (6/22/2017). The email response said it may take up to 60 days. Next I tried their phone number to as how I should be asking for a refund since they didn't automatically issue one. The phone number was out of order. If your wondering, we took a rental car one way back home. Not cheap! I need to restate that even their phone number 1-702-505-8888 works. The planes are old and not a smooth flight down to Savannah. Delta also has a non stop between Cbus and Savannah. I would recommend trying it over Allegaint. Or just DRIVE!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
5607,"Easy, friendly and convenient","When you can drive from home, get dropped off, go through security and be at the boarding gate in a total of 20 minutes, there is nothing more convenient. Then to receive an early morning friendly welcome and reach our destination on time wiht no issues, it becomes a pleasure. Allegiant doesn't go everywhere, and it's true that weather can change well laid plans, but my experience was a great one.",Allegiant,trip_advisor,['Responsiveness']
5608,Horrible horrible flights,"This review is about this flight from Montreal to Casablanca and the return flight ten days later. We paid for bulkhead seats cost 200.00 for both trips. I was in the middle four seats on an aisle seat. A family sat on the end two seats with a 7 day old baby. They also paid for the seats and to use the little bed you can attach to the wall for the child. When the flight attendant went to attach it was broken. One of the rivets was missing. The family seemed upset so they changed them to another row. That was not a huge issue it was the flight home. Plane packed every seat taken. Again I was in bulkhead which I paid for along with my friend and a man on the other aisle seat. A woman with a year and a half old kid came and sat in the row. She asked them to attach baby bed. Can you believe ten days later that all Air Canada did after ten days was put a sticker over the rivet that was broken it said not for use broken. This kid cried for 5 hours of the flight, pulled my friends hair 20 times and yelled and screamed. The man on her right side had hearing aids and had to cover his ears. If only that kid could of laid down. We could not watch a movie due to yelling. I suggested to flight crew that they ask her husband near back to come up and try helping with child. They were rude and basically said madame it is a child. We tried twice asking for another seat no luck. We had to stand back by washrooms for a lot of flight. It was unbearable. I only wonder if air canada would of fixed that little bed if it would of been better.the flight almost gave my friend a break down. It was just horrible Shame on you lazy Air Canada. I could of fixed if I would of had the rivet.",AirCanada,trip_advisor,['Responsiveness']
5609,"O voo, propriamente, foi bom.",O que a Avianca diz oferecer deixa a desejar. A Avianca oferece multi midia mas não tinha no voo fone de ouvido.,Avianca,trip_advisor,['Tangibles']
5610,An excellent flying experience. Superb aircraft’s and efficient staff.,"Superb aircraft’s is the hallmark of this airline. The charges are a bit high but so is staff service. Food, particularly for indian vegetarians could be improved. I and my wife flew last night I.e. on 11th night to Mumbai through Dubai.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
5611,Flights from PIT to PEK,"The aircrafts were good and seats were comfortable. The flight attendants were very nice too. Since I don't have long legs, the leg space was no problem with me. Even the aircrafts used for the domestic flights were adequate. The restrooms were very tight and it could be a little challenge for big people. Most of the flight attendants were cheerful and served with a good attitude, except for one who had a long face.",United,trip_advisor,"['Tangibles', 'Assurance']"
5612,Leg room was excelent. In time and good service.,"Excellent leg room, nice space, fast service, monitors behind each seat. Great staff. Left on time and the flying was smooth. Good service for wheel chairs (I needed one).",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
5613,Great flight and great service,Although I was not ready to go back home this flight and the excellent service received made it so much easier,Avianca,trip_advisor,['Assurance']
5614,Horrible Experience and Even Worse Response,"Long story short, this flight was delayed in Denver for technical issues and then rerouted to a closed airport in the middle of nowhere due to fog. I get the fog wasn't their fault but instead of just letting us go rent vehicles they kept leading us on twenty minutes at a time until finally putting us all in hotels at 3am. The next day we couldn't get back through security because our boarding passes didn't match the airport since we were rerouted and once we were finally through and out on the runway the flight was delayed again for technical issues. My wife and I finally just rented a car and drove home but now United refuses to reimburse us for the car rental. They gave us a $150 United credit which doesn't come close to covering the $500 flight that never even got us home, much less the car rental and the extra day we both missed work. Not to mention this $150 credit is basically Monopoly money. It's absolutely no use to me. I have no clue when or if I'll ever fly again so the credit will most likely expire without ever being used. I'll never fly with this airline again and I'll be sure to steer others away. I understand not all of the delays were their fault but they should have done the right thing by reimbursing us the amount we lost and with actual money not useless United credits. They could have had lifetime customers had they made up for the delays and taken care of us but instead they've created two lifelong haters of United Airlines.",United,trip_advisor,"['Reliability', 'Responsiveness']"
5615,Weather delay caused a bad experience.,"Our flights to Tampa were on time and uneventful. My pet peeve is that airlines don't give you a whole can of soda when soda is requested, but most airlines seem to do the same thing. Our return flight was delayed by bad weather, and our flight from Tampa to Houston was rerouted to Shreveport, LA. When we landed in Shreveport, we were told we'd just be refueling and taking off again. 3 hours later we took off again, without much information passed on to us during that time. We missed our connection, as did most of the passengers, and no accommodations were made for us. There was one more flight to COS that night, but it was full. We spent the night in Houston at our own expense. One thing I found very helpful was United's app. I was able to use it to reschedule my flight, without having to wait in the hours-long line for customer service. Using the app, though, I was not able to locate my checked baggage, so I called United later that evening, and they were able to locate it and tag it to be on our connecting flight the next morning -- and it was! I was impressed.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5616,Low end service with extra cost,"Filthy planes, way over priced. Price gouging and greedy. I wanted to upgrade a carry on to a checked bag. The carry on was $60 each way. The checked bag was $75 each way. No refunds- No upgrade - just an additional $150 to ride in a pig pen.",FrontierAirlines,trip_advisor,['Tangibles']
5617,Group flight nightmare,"The customer service told me one thing and the fine print said another, long story short I got screwed and had to pay for extra tickets out of pocket",SouthWest,trip_advisor,['Responsiveness']
5618,Worst travel experience with United,I had my worst travel experience with United airlines .First time they cancelled my afternoon flight and informed me in morning.Luckily I was not headed to airport by that time. They don’t value people’s time. Second time I missed my flight due to 5 hours delay in their another flight. After waiting more than 5 hours whole night in a queue their customer support gave me next flight of next day and denied to give me any hotel and longue facilities. That is insane.,United,trip_advisor,"['Reliability', 'Responsiveness']"
5619,Frontier is a pandemic profiteer,I booked with Frontier in January for my aunts 84th birthday part on May 1. They tried to change my flight due to Covid. I declined the change. Eventually they cancelled all flights in late April so I could not rebook and they refuse to give me my money back even though the Department of Transportation says they must. Don't fly frontier. They will soon go out of business for treating customers this way.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
5620,Not ready for alternatives in bad weather.,"Our flight was canceled due to hurricane Florence that was coming. It is weird that shorter flight New York - Raleigh was canceled,but longer flight New York-Charlotte was available (in the same state,same direction.) The weather that day was still OK. We took this alternate flight so we won't be spending indefinite long time in New York hotels which would be very costly. They did not make us aware that further transportation would be in our own arrangement. when we arrived at Charlotte they did offer nothing to help us go to our destination.the only thing they did(including a manager) was to send us to information desk. We are newer flying with that company again.BTW,the only refreshment that they offer is some third class snacks and third class drinks.",JetBlue,trip_advisor,['Responsiveness']
5621,La peor aerolínea del mundo,"No vuelen con Avianca, es una trampa!! El domingo 24/11 tenía que viajar de Lima a Buenos Aires. Ya tenía mi pasaje y asignado mi asiento, el 8A. Llego al mostrador y me dicen que habían asientos inutilizables para volver y que iban a tener que cambiarme de vuelo. Era mentira! Algo comprobado por mi compañero, que sí pudo viajar. Sobrevendieron el pasaje!!! Son unos delicuentes!! Ojo porque les puede pasar a ustedes. Con la excusa de que no había hecho el web check in, no me permitieron volar teniendo yo mi pasaje. Lo peor: el avión viajó lleno con todos sus asientos utilizables!!",Avianca,trip_advisor,['Responsiveness']
5622,Disinterested Staff,"This was a disappointing experience for me, as the flight attendants just didnt seemed to care at all. The purser onboard had the worst attitude ever, and really didnt look like she loved her job. On the other hand, food was once again pretty good, and the search was very comfortable.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5623,Worst Airline,"Spirit is the worst and the most expensive. I pay for a ticket, then I have to pay for my seat, a carry on plus luggage. Nothing is given to you but an attitude. Not even water. Flight attendants were horrible and show lack of concern. So the money I paid for when booking this flight, I thought was for my seat on a flight. But NOOOOOOOOOOOOO. Seats are so cramped. No space for you to move or even breathe. You paid for a seat with more room and then seat you somewhere else. Covid is high, but then you have us cramped like a can of sardines. I will NEVER recommend this Airline. Delta & Jetblue only for me.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
5624,"Oakland to Honolulu, like catching the bus","On 1/2/20, flight 2381, 420pm departure. The boarding pass indicated a boarding time of 350pm, so we ate and used the restroom. We purchased early boarding. When we got to the gate at 345pm, there was no line because everyone else had boarded the plane! Southwest needs to better inform passengers of early boarding. The flight itself didn't pull away from the gate until after 430pm, there was not enough air, so most of the passengers sat there in the warm stuffy air. My advice is to get early boarding and stand by the gate at least 45 minutes before boarding. This is the only time out of over a hundred flights on Southwest that they have ever boarded early. It must be due to the route.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5625,Poor customer service,"Had a terrible experience flying on Emirates to Dubai for our holidays. First they messed up out booking which caused a lot of stress. When I raised a complaint afterwards, I have been told that it was all my fault. Even after explaining the situation in detail, I was held responsible where as it is very clear that it was the Emirates staff who should be held responsible. One of the response was that I arrived too close to the check-in closing time. If someone was stood in the check-in queue for 3 hours how can you blame them to be arriving late. I understand that it could be a one off incident but I am really disappointed by the response to my complaint.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5626,Horrible Customer Service,I am a tourist and I was treated like I was cattle in a line I can’t imagine how they treat residents. Disgusting women at the counter felt like she had the right to berate me and treat me like I was doing something wrong because I walked up to the counter without being called even though she gestured to me to come to the counter. Start looking at the people you hire as customer service should be your first priority. I’m so glad I have no other internal flights with Delta. Avoid as much as you can unless you don’t mind being treated like 💩,Delta,trip_advisor,['Assurance']
5627,Late Late Late,"Not only was our flight delayed, we landed later than we should have. After waiting over 20 minutes for our luggage at the carousel, we were informed our bags were delayed and would be here in ""a short while"". I am active duty with a schedule to keep and needed to be where I was headed by midnight. Thanks to delay after delay, I was late. Also, the flight itself was a mess. Never again!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
5628,Worst flight ever!,"I just arrived home from Canada! It was great and the flight from Canada to O’hare In Chicago was great! The delight from Chicago to Rochester was Horrible. I have never been treated and talked down to in my life. One of the staff aboard this flight was mean,rude and inconsiderate of a gentleman in front of me who just had knee surgery and was overly rude and demanding towards me. This was over placing our carry on bags under the plane. Why should we? The flight was not full or not enough room to bring them on board. I have never felt so disrespected by a person on a airline. I will never fly United Airline again!",United,trip_advisor,"['Assurance', 'Empathy']"
5629,YYZ Crosswind Runway Landing,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['NA']
5630,Business owner,Worst round trip experience I have ever had.. upgrade is a waste of money.. all open seating..everyone buys upgrades.. everyone wants to be 1st. No additional benefits for paying the high price for business class..,SouthWest,trip_advisor,['Tangibles']
5631,Excellent flight in new Polaris seat ,"Excellent flight in seat 1F in the new Polaris seat on a 787-10 from SFO to EWR. Flight was 3 hours late due to weather, but the crew was extremely professional and friendly. This is my first time back on United in a while - gave them up several years ago due to the service and operational issues after the merger. I think the friendly skies are back and I am a fan.",United,trip_advisor,['Assurance']
5632,Spirit Points - What are my options?,I recently opened a spirit mastercard (4-5 months ago) so that I can use points towards my flights to and from Florida. Spirit just announced that all service out of Denver is being discontinued and has cancelled my upcoming flights that I used points for in 2024. I have absolutely no use for the CC or points anymore. Do I have any options with these points other than booking flights (that wont exist for me in 2 months?),Spirit,reddit,['NA']
5633,Horrific- Money Hungry- Who Cares if We Are Late,"This is not a good look whereas the check in time to board plan was for 9am but the counter clerks didn't arrive until 9:25am, boarding didn't start until 9:50am. The plane is to be in the air at 9:45am. It's now 10:33am and we are still here. Waiting for others to purchase a ticket to fill the seats is horrific. This will be the last trip I will take from this airline. Not taking off until 11am and arriving at 2:30 pm. Refunds should be granted to the passengers. Many people are disappointed and disgusted. Manual boarding doesn't take over an hour. Never again for me. Frontier is fake. Need new advertisement, ""fly with us, we are never on time"" or ""give us an extra 2 hours for boarding, you will get to your destination late""",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
5634,They don't care if you're late,"If you like delayed flights, lats arrivals, and missed connections then this is the airline for you. I have flown with Avaianca 4 times in the past month and EVERY SINGLE FLIGHT has been DELAYED. I have arrived at least 8 hours late to every destination. And they couldn't care less. I spoke with someone online who never once apologized and only told me that he couldn't help me. I spoke with several reps in person. They also never apologized or showed any care at all for their inability to maintain a schedule. I will NEVER fly with this airline again.",Avianca,trip_advisor,['Responsiveness']
5635,Unable to select 41-50lbs checked,URL: URL Thumbnail: URL Images: 	 URL,FrontierAirlines,reddit,['Responsiveness']
5636,Air Canada - uninterested in customers & aren't interested in keeping to schedule,"Flew into Toronto from Quebec via Air Canada, and transferred to the LHR flight. Flight from Quebec was late arriving and boarding the plane was chaotic. Boarding could have been accomplished in good time for the scheduled departure but we all had to hang around for unknown reasons. They were late getting the plane boarded so we took off 30 mins late leaving Quebec. After landing at Toronto the announcement stated that we had to wait for a gate 'for a couple of minutes'. After another 30 mins we moved to a gate - having watched several gates become free during the waiting period! So had to almost run to the gate for the LHR flight. We needn't have bothered as that flight was similarly delayed. In fact, the plane only turned up at the gate about 20 mins before the scheduled departure! Again boarding was delayed - we left well over an hour late. Arrived at LHR 1.5 hrs late. During this whole journey there were no announcements explaining the reasons for delay and no help in making the transfer - we are both over 70yrs old. To sum up, Air Canada do not appear to be interested in customer service and their published schedules should be assumed to be fictional.",AirCanada,trip_advisor,['Responsiveness']
5637,Travelrestrepeat,"Love Southwest, friendly, free luggage for 2. Usually on time. Sometimes, funny staff. Able to change flight if needed. Usually meet friendly people on flight also.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5638,Tickets are inexpensive but everything is a la carte...even water!,"This airline does not have regular flights but it is direct from my area to Los Angeles so I chose it. Tickets are cheaper than American, United and Delta. However, seats and baggage are extra (which is the same for other airlines, so no problem there.) My problem with this airline is as follows: Very limited flights, having to pay $5 to print out a boarding pass and paying for water when on board. They nickel and dime you on everything. If they could offer the same kind of service that Southwest Airlines has they could be my favorite airline. But since they don't, Allegiant is my last choice.",Allegiant,trip_advisor,['NA']
5639,Do not fly Jetblue,Terrible experience. From the employees at the counter to the flight attendants. Flight was fairly empty. There were over 10 seats available. I Asked to switch seats to the one behind me because the display wasn’t working and I wanted to watch something. Flight attendant was rude and said I couldn’t seat there because it was extra money. She asked me and my partner to move back to our seats and then she laughed sarcastically and said “at least you enjoyed it for a few seconds”. I felt humiliated and disrespected. I could have paid for the upgrade but I wasn’t about to do that. I knew she hasn’t going to accept for me to upgrade anyhow. Terrible experience.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5640,On Time & Great Flights,"I flew with Delta Air Lines for my recent vacation. I flew to Boise from BWI and then back to BWI 8 days later. Both times, we had a layover in Atlanta. All the flights took off on time and landed on time. The inflight entertainment was great with new 2021 movies, live TV, and TV shows. It worked well on all the flights except the last plane which had an older, smaller screen that did not work well when you touched it and the headphone jack did not work well either. They offer a small snack on all the flights. My husband and I sat next to each other on all the flights without paying a dime extra for a seat upgrade. The big negatives were that TV and headphone jack on the last flight, and on one of the flights, they announced mid-boarding that everyone remaining with a roller bag had to put it under the airplane - several overhead bins ended up being empty.",Delta,trip_advisor,"['Reliability', 'Tangibles']"
5641,Seats were comfortable however the Tv's were very glitchy and didn't work most of the flight,"The staff was great, The tv's didn't work much. Kept shutting off and going to a black screen others on the plane were complaining about it also. Plenty of bag space at feet. Much roomier than Delta",JetBlue,trip_advisor,['Tangibles']
5642,Worst customer service I’ve ever,Spent 3 hours total on hold on for customer service and got no answer. Tried to get an agent online as well and got no answer. Never seen this type of horrible customer service.,FrontierAirlines,trip_advisor,['Responsiveness']
5643,Still my fav!,"Very relaxed everything with JetBlue. Got checked in and checked my bag at the counter. A lot going on but the team at the counter was calm and got everything done smooth fast and easy. Through security and the happiest JetBlue team members ever at the gate. Friendly, smiling, fun! Boarding was super smooth and the flight crew was terrific. I love that they are friendly yet, don't let the 'frustrating' passengers get in the way. They handle everyone so well. Makes me smile every time. Everything on the flight was top shelf and we were about 20 min early landing. Even baggage was off the aircraft super fast! This is why they are my preferred airline.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5644,Cheaper is Not Always Better,"Work conference in Las Vegas. Attempting to be a frugal as possible since there were 12 of us. Flight from Knoxville to Vegas delayed an hour, understandable with terrible thunderstorms. Return flight home= NIGHTMARE. Shortly after arriving at our gate, informed flight was canceled due to mechanical issues. Understandable again. However, how about a little help at the counter for the young lady working it all by herself. Finally arrangements made and instructions given. After picking up luggage we waited 45 mins for shuttle to take us to a dump and given a whopping $18 food voucher to be used at the airport only.",Allegiant,trip_advisor,['Responsiveness']
5645,Flight was good; bag situation was not!,I had two bags just like anyone else -- a purse and a carry on. I was asked to pay $50.00 as I did not check my bag in register. Two ladies within five feet of me also had two bags and bragged about no charge! I also watched several others get onto the plane with two bags!!!,Allegiant,trip_advisor,['Responsiveness']
5646,cramped seats,"the worst, smallest seats I have ever experienced. These were narrow, that I am used to, but these were cramed so the room or lack of from you to the seat in front of you is too small. putting the tray down, comes close into my gut. If the passenger in front of you reclines be prepared to have your drink spilled and be jammed in the stomach. very tight leg room, all this makes it hard to get anything out of your carry on from under the seat in front of you.......The Federal Govt at least for US airlines needs to get involved. I took a ibuprophen which helped......The FAA is currently testing the exac time of passengers from these type seats..........it takes a long time......hope this changes soon.......will not fly air canada again untill this is fixed",AirCanada,trip_advisor,['Tangibles']
5647,Emirates - your business class stewards are the worst,"looks like Emirates on board stewards have to learn how to service business class passengers....Emirates your staff has to be taught Airhostess\101 lessons...they just sit in the galley and only come to you unless the call button is pushed....especially the British accent staff ....guys you are still a server, serving at 32000 feet so please learn how to teat passengers ... learn a lesson 1 or 2 from Qatar...no wonder they are best i travelled Qatar one way and Emirates one way and what a difference...",Emirates,trip_advisor,['Assurance']
5648,Don’t use Frontier they delayed flights for 11 hrs last minute notice,Right at the gate the flight got delayed from 6:00 am to 5:00 pm Too bad that they can’t handle their business! My first time with them and never back. Their employees were super aggressive and they just don’t care on helping. And I don’t even want to get on their carry on fees. Is just a horrible airline.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
5649,Emirates Economy the best in the business,"Flying Emirates economy class can be a great experience: big planes with quiet engines, comfortable and reclining seats, massive personal screens, excellent interactive entertainment, international crew, cosmopolitan atmosphere, decent and plentiful food and never ceasing to amaze (for good or bad reasons) transit through the Dubai International airport. Unlike many airlines, the holiday really starts the moment you board the Emirates plane",Emirates,trip_advisor,['Tangibles']
5650,WORST AIRLINE EVER,Cancelled the flight mid flight. Worst experience ever. No answers give to anyone and we are stranded in Tulsa. This has to be the biggest joke of an airline to ever exist. Cease business indefinitely because this is a sick joke their playing on everyone.,Allegiant,trip_advisor,['Responsiveness']
5651,Awesome customer experience!,"When things go sideways, you get a clear sense of why a company is like. Bad weather and equipment issues created serious travel backups in Miami, and our plans were interrupted. In steps Romar who on the most basic level, demonstrated that he cared. He rerouted our family through a different airport, arranged a hotel for the 4 of us and provided a meal voucher. It’s people and good processes that make the difference and Delta nailed. Thank you for taking great care of my family and I!",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
5652,So So Service,"We flew on a Boeing 787 (Dreamliner), which is a great plane to fly on. Considering we were flying business class on this flight, service left a lot to be desired. Had Priority boarding which worked out great. On boarding they did not offer a complimentary drink or ""essential"" package like other airlines; you had to ask for them. Strike #1. There was a pillow and blanket on our seats to use. Flight was about 6 1/2 hours so we were served dinner, but no breakfast. Strike #2. Managed to grab a few hours sleep but woke up to find we were beginning our decent to Vancouver, hence nothing served. Overall the flight was uneventful and arrived in Vancouver on time.",AirCanada,trip_advisor,['Tangibles']
5653,Nice experience,"This was my first trip with Delta and it was a great experience, nothing to complain about. All connecting flights were on time.",Delta,trip_advisor,['Reliability']
5654,Great flight,"You can’t beat Allegiant for their nonstop flights!! Staff was great!! Easy flight! No issues what so ever. I would definitely fly with them again, & I have!!",Allegiant,trip_advisor,['Responsiveness']
5655,Fly to Vegas!,"Southwest Airlines continues to impress. With their low fairs and new fleet, they do a great job of letting you get away!",SouthWest,trip_advisor,['Tangibles']
5656,Frontier Airlines Fail,"Barry Biffle CEO Think we are forgeting the small things. When your company Frontier Airlines has flight delays… Why wouldn’t you send Flight DELAY alerts via the Frontier app or text. Been getting them all day. I had to traveled well over an hour to SFO airport and now waiting 5+ more hours to board. And not the only one. Fustrating! Frontier should be alerting travelers via App and Text (as oppose to emails) just like the rest of the alerts we have been receiving all day from Frontier. I understand flight delays happen but it’s unacceptable to leave customers uninformed of important info when the platform is already in place (& operational) Additionally, the Frontier phone app platform is STILL notifying me via app notification pop-ups and texts of the original flight time! only causing more confusion for customers. This would seem to be an easy fix, sending these more relative alerts but hey nothings ever easy with Frontier. Congrats on the expansion. At the end of the day.. It is unfortunate for your customers when Frontier leadership chooses to skip the foundational components of understanding user experience. Tyri Squyres Jimmy Dempsey Scott Fisher Trevor (TJ) Stedke Mark Mitchell, CPA",FrontierAirlines,reddit,['Responsiveness']
5657,"Great Service, Great Comfort, Great Airline","Checked in via express lane waited less than a minute, obtained an express pass though security, this still took about 15 minutes. Enjoyed the Air New Zealand lounge at Tullamarine airport, food was average but comfort levels were great. Boarded the flight to Vancouver on time and departed as scheduled. Business class on Air Canada is great, comfortable self contained pod with lie flat seats, large screen and a handy little reading light over your shoulder. Noise cancelling head phones provided, blanket, pillow and slippers also provided. As it was a daytime flight didn't sleep until the last 2 or 3 hours of the flight, but cannot fault it in anyway. The food was great, the service was 2nd to none, the comfort levels are the best I have ever experienced. Arrived on time in Vancouver and made our way to our connecting flight to Montreal, we boarded the plane on time, but after about 45 minutes we were advised he had to exit the plane and their was a fault and a replacement plane was being organized (safely first right). We went back to the Air Canada lounge and relaxed in there, the delay was about 2 hours, but we really didn't notice how long we were waiting for, the comfort and food in the Air Canada lounge made the time pass quickly. We then bordered the 2nd flight and by now we were quite tired, basically slept the entire flight from Vancouver to Montreal, the lie flat seat in business class are very comfortable they also have a built in massage function. You can adjust the firmness also. Sleeping was no problem at all I would fly Air Canada again without hesitation, another plus was not having to go via LAX to get to Montreal.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5658,Easy to rebook online,"Allegiant has been very customer friendly during this pandemic. I had to cancel one flight early on, and recently rebook a flight. Very easy to rebook online!!! Thank you!",Allegiant,trip_advisor,['Responsiveness']
5659,2 Five Hour Flights Back to Back,Heading from Toronto to Maui required 2 planes. The regular economy section is not as jammed up as most other airlines so that was nice. The next level up with a bit more room was pricey but worth it for comfort. On all our flights the staff were professional and courteous. I’d recommend United for any trip and look forward to flying with them again.,United,trip_advisor,"['Tangibles', 'Assurance']"
5660,Average flight/great flight attendance,I flew multiple times back and forth from Dallas to St.louis. It was an average southwest flight. The flight attendance did a great job. However I did have to wait a few months then contact the airlines to get credited my miles. No big deal,SouthWest,trip_advisor,['Reliability']
5661,They need lessons from the other airlines,What a convenient flight to get to USA. Nice having to be able to take 2 bags. But the service and food leaves a lot to desired. Most of the hostesses are past retirement age. Also scratching in your hair whilst serving food is a no no. The food was horrible and luckily we had taken our own sandwiches with.,United,trip_advisor,"['Tangibles', 'Assurance']"
5662,Read the Fine Print,"Flight search revealed Delta was one of the cheaper flights but after adding all the various taxes and $US30/bag checked baggage fee, the 3-hour flight was expensive compared to domestic flights In Australia and New Zealand.",Delta,trip_advisor,['Tangibles']
5663,Duck jet blue,"Crappy plane, crappy food, crappy service, crappy airline. Never again will I make the mistake of giving jet blue my money.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
5664,Grandma,"Horrible service. My grandkids were suppose to fly from Cedar Rapids, but were pulled off the plane after boarding along with several other unaccompanioned minors 'due to weather concerns"". We were already on the way home to Davenport after seeing them board! They were then scheduled to fly out of Des Moines Monday July 26, butxwgen we pulled up the supposed reservation within the 24 hr timeframe, it was closed as it said they had taken the flight & arrived in Mesa!!! We called & called & she had to stay on the phonec4c1/2 hrs to get a live person!!!! Awful..awful service! They finally fkew out today from Des Moines! We will never fly Allegiant again! BTW, they found out the attendent did not pricess the rescheduling correctly! Just think if all the others he rescheduled!!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5665,Fairly comfortable,"Emirates is still one airline that looks out for passenger comforts. Two places for improvement: 1. Clean bathrooms more often ( if they are cleaned at all) 2. Keep more snacks, preferably nutritious ones, onboard the longer flights. They run out fast.",Emirates,trip_advisor,['Tangibles']
5666,Flew home with my furry friend!,The entire United crew was absolutely wonderful! The crew not only managed a medical emergency for the entire 4.5 hurlbut also managed the rest of the customers. Thank you!,United,trip_advisor,['Assurance']
5667,Relatively GOOD,"It was pretty good. I have flown Business class on international flights before and this First class experience felt similar to that. It wasn’t anything extra ordinary, but it was a lot better than other domestic flights I’ve been on. I don’t understand why they didn’t give us the pre flight beverage service though.",Delta,trip_advisor,['Tangibles']
5668,Best airline ever,"As alway, Jetblue goes above & beyond. This flight in particular was difficult for us. My husband recently had major back surgery & dealing with bags was impossible, and more than I could manage alone. Jetblue met us with a wheelchair, the representative got our bags checked, brought us through security quickly & comfortably, had us board first because of the disability, and brought our carry on bags to the overhead bins. Departing from Punta Cana was the same. The representative stayed with us the entire time, and when we landed back at JFK, another kind, respectful agent met us with a wheelchair and got us through customs & immigration. The flights themselves were comfortable (they really do have the best legroom), the entire crew was kind, helpful & fun. As long as Jetblue flies somewhere, it’s the only airline I want to fly. I cannot thank them enough for everything they did to make a difficult situation manageable, comfortable & fun.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
5669,NOT SURE WHERE THIS (4+) RATING IS COMING FROM!!,"Southwest has the worst excuse for customer service of ANY company I've seen. I had a flight from Dallas to Corpus Cristi. To make a long story short, Southwest cancelled the connecting flight from Houston to Corpus Cristi on my return flight from Dallas. I ended up paying out of pocket for a hotel in Houston, then a rental car to get home from from Houston to Corpus Cristi. Southwest paid nothing!! Total cost for both around $550.00. Maybe Southwest will improve at some point? As for me, I will Never know.",SouthWest,trip_advisor,['Responsiveness']
5670,"Hot Time In Burbank, CA","The Soutwest crew in Burbank were super profesional and got us safely back to Louisville. The fires in CA were awful and many flights out of Burbank were postponed or cancelled, but our Soutwest team worked hard to make sure our flight was on time and was able to leave at all. Hats off to the the entire Soutwest Team!!!!",SouthWest,trip_advisor,['Responsiveness']
5671,Vancouver to Zurich,Very nice flight....On time. Unfortunately ran out of selected meals which left rather undesirable choices in business class. On time arrival for connection to Span.,AirCanada,trip_advisor,['Assurance']
5672,muy buena,"es cara pero bastante comoda y buen servicio a bordo,ojala debemos reservar con tiempo pues es una aerolinea muy solicitada",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5673,"Misleading promotion, poor website design and marketing","Air Canada should be ashamed of themselves. This is the de facto national carrier, yet their domain name ends not in .ca, but in .com. Worse, the default currency on the website is USD and the default location is USA. A Canadian citizen going on the site from Canada has to change the currency on the AIR CANADA website? Is this so that the prices initially appear lower because they are in US funds? AC has a promotion plastered all over the website wherein any tickets bought before May 31, 2022 can be refunded without penalty until 2 hours before the flight. Sounds great, right? Wait for the catch - the flights are refundable, but if you paid to select your seats then those fees are not refundable. Who is going to want refundable flights, but not refundable seats? If there is a reason why you need to select seats in advance (e.g. health issue, comfort issue, disability, etc.), then you could be out hundreds of dollars. To remedy this, you have to call them, wait an hour or two to talk to an agent, then hope that the agent takes pity on you and refunds the fees. Misleading marketing indeed. If you want to add your Aeroplan number, then there is more disappointment coming your way, because the website won't take valid account numbers.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
5674,Rarely ever leave or land on time anymore!,"I am an avid flyer and flew mostly Southwest Airlines because of the no luggage fee. Recently, this airline cannot seem to get things right. My flights are almost always delayed and rarely take off or land on time. Since I travel for work, there is seriously problematic for me as these issues cause me to be late for meetings. I cannot rely any longer on Southwest to get me to my destination on time, and I have lost confidence in this airline. If you're in no hurry or on a relaxing schedule, fine. However, I would NEVER recommend this airline for business travelers. I am done with Southwest and will be transitioning to a more reliable airline.",SouthWest,trip_advisor,['Reliability']
5675,Overall good with remarks,Flight EK157 was 45 mins delayed due to pushback staff left for home.....Flight was uneventful and food great. My seat however didnt lock in upright postion. Flight EK158 was ontime and food again great. Inflight system in my seat just worked in one ear and as I was in seat 17A my monitor didnt lock so had to hold it in place whole flight. Fasten seatbelt lamp in bulkhead didnt work. Seems I was a bit unlucky when it comes to technical cabin maintenance.,Emirates,trip_advisor,['Tangibles']
5676,Don't trust Spirit Airline,"The problem with the airline is they are greedy and not customer service friendly. I booked the flight and paid $700.00 for 4 tickets. Once I checked in they said I owed a balance $300.00. Not sure why that was the case but with an hour long line and only 30mins before my flight and I haven't gone through security check yet...I paid the $300. Later after my flight I called Spirit Airlines customer service and was told that the $300 extra charge was because of the carry-ons my and I family had. The customer service person named Anthony said Spirit can take my money since I paid the charge and I should have not paid if I felt it wasn't right and then hold up the line while I speak with customer service as I try to check in. Anthony said I was dumb for not doing that. What kind of customer service training your customer service agents go through? So unhelpful,so uncomforting and so disrespectful. I bet the kind of talk Anthony wouldn't happen if it was in person. Anthony would have gotten slapped in person using that kind of unprofessionalism. In short Spirit lost my future patronage. I will never use Spirit Airlines again when their competitor Frontier Airlines don't have no hidden fees with carry ons and has professional customer service.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5677,Time & money wasted with no compassion!!!!,Flight delayed 3 times airplane issues unknowingly landed in Boston 12hrs later 2400 wasted no help!!,JetBlue,trip_advisor,['Reliability']
5678,Never Will I Fly With FRONTIER Airlines Again!!,"Let’s start off with imagine paying extra for first class and being treated like you paid for economy. Not a complimentary bottle of water, the seats are god awful hard, and throughout your plain ride you’re being offered things to buy. I usually fly delta but for my son Graduation we decided to fly with frontier being that there were no layovers with this particular trip. Boy was that a HUGE mistake. Upon booking we were not aware we had to pay for carry-on luggage as well if my husband and I wanted to sit by each other that was an extra fee. We took our gamble with flying to Chicago. We chose not to upgrade our seats and do economy. Within 45 minutes we were both complaining of butt and back pain. When time for refreshments we were met with the stewardess asking would we like to purchase any snacks... That honestly took me for a loop. We declined to pay for stale Chexmix and tiny bottles of alcohol. It gets better the then immediately started walking down the isle offering passenger to pay to $50 for their credit card. Very ghetto very cheap. Since our flight to Chicago was so awful we bit the bullet and upgraded our seats to first class flying back to Tampa while there was leg room there were no other perks with paying additional monies for upgraded seats. I was kind of confused when asked would I like to purchase a snack or wine in FIRST CLASS!! Delta Airlines would never. With Delta you’re given so much wine in first class by time your flight lands you’re stumbling. In conclusion frontier is cheap, raggedy and ghetto asf!! Once I totaled my entire trip I ended up spend roughly $100 over if I flew delta. I will never book with them in my entire life again due to hard seats, up charge for everything possible, no complimentary items, and pushing sales while passengers are trying to relax.",FrontierAirlines,trip_advisor,['Assurance']
5679,Come fly with me,"Very good service from check in to landing. Lots of opportunities to eat and drink, only problem was they ran out of headphones and did not have both options for dinner by the time they arrived to our seats",Delta,trip_advisor,"['Tangibles', 'Assurance']"
5680,Mrs,Very nice and comfortable flying with Spirit! The flight attendants where really friendly and even gave customers free miles with games you played .,SpiritAir,trip_advisor,['Assurance']
5681,Horrible service all around,I recently booked a flight from Philly to Houston. The flight had a layover in Orlando and my connecting flight was cancelled. The new flight that was scheduled was days away and did not work for me. Customer service was very hard to reach and even harder to communicate with. They would not accommodate a new flight for me or give me a refund! The water on the plane did not work which made using the bathroom very unsanitary during this pandemic! I would never fly with spirit again....service is horrible!,SpiritAir,trip_advisor,['Responsiveness']
5682,Horrendous,"Went from a 4 hour layover in San Francisco to a 6 hour, then a cross-country flight to Newark then a 1.5 hour layover before leaving for Cleveland. Never notified me of change in itinerary. 8 hour trip to Cleveland to 20 hours. No excuse for this fiasco. Never again on United. Horrendous customer service. Miss Continental Airlines and their customer service",United,trip_advisor,['Responsiveness']
5683,get what U pay for,"Extra $ for seat assignment, extra $ for overhead baggage, extra $ for checked bag, extra $ for soda, snacks, breathable air... I used to complain but I used to pay $220 for the flight. Now I pay HALF that. I have flown the non-stop from CVG to LAS several times. I go solo, pack light, and don't care where I sit. No comforts nor frills, but I have always arrived on (or close to) time. Now that I know what I am dealing with, I am certainly willing to fly non-stop anywhere Frontier goes.",FrontierAirlines,trip_advisor,['Tangibles']
5684,Terrible customer relations during Corona Virus,"Due to Coronavirus, and due to the Hawaiian Governors imposing a quarantine on arriving guest to the islands, we had no choice but to cancel our trip. While hotels and car rentals are fully refunding, United is only providing vouchers. But the vouchers are good for only 1 year from the date of purchase of the ticket, not for 1 year from the scheduled flight. So that means we have only 6 months to reschedule. Due to the circumstances, that is entirely poor customer relations, and a poor response to the economic situation affecting passengers.",United,trip_advisor,['Responsiveness']
5685,Las Vegas to New York,Uneventful smooth flight with an extra legroom seat. The extra legroom is a must with flights over 4 hours.,JetBlue,trip_advisor,['Tangibles']
5686,Dave O.,"First I must say the flight from Punta Gorda to Nashville was perfect however the return flight was a disaster. There were passengers from 3 flights backed up at our gate, no room to move. Our flight was the third scheduled to board at 5 P.M. After the 1st flight left the second flights plane sat with a mechanical problem. Those passengers were advised another plane from Orlando was coming for them. Pizza was finally brought in for them to eat. Their plane was supposedly repaired and sat at the gate for over another hour. It was finally moved and a smaller plane arrived and then they stated they needed 9 passengers to rebook because it was a smaller plane. (Why did they wait)? Then they asked all the passengers to come up and get new seat assignments because it was a smaller plane. They took off at 10 P.M. and a short time later their supposedly old plane came back to the gate for us. I still don""t know what happened to the plane that was suppose to take us. It never showed. We boarded at about midnight and waited. We were finally advised the 1st pilot's time had expired and they were waiting for a Delta pilot to land and take his place. We finally took off and shortly there after the plane had to make an emergency landing in Birmingham. The airport was closed and two people tried their best to dock the plane and get the stairway out to it. Looks like this was their first time but they tried and succeeded. Waiting for a supposed repair, the pilot's time also expired. We were advised several times to get off and stay and finally got off and they found us hotels at 3 in the morning. We had to find our own transportation. Later that morning the plane was supposedly repaired but no one knew what was going on for hours as we waited at the airport. Finally we boarded and took off at about 2 P.M. The repair in Nashville was a tape on the cockpit window which failed and the weatherstrip had started to come out also. When we got off the plane in Punta Gorda we all saw the second repair of tape flapping in the breeze. Vouchers were issued but I was informed by customer service that I could not use them for my next flight since it was already booked and paid for!!!!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
5687,Great experience! Seating Tip,"Great experience, swift boarding process, beautiful aircraft with new seats and friendly staff! I always think airlines should clean more between flights even if it’s a quick spray down but that’s for every airline. If you do not choose seats, I recommend asking the attendant before boarding to clarify which seats you’re assigned since sometimes they will put zone 99 and leave the seat number blank even after checkout. That is not very clear in instructions but I’m experienced in flying so I already knew what to do so I wouldn’t hold up the line at boarding. Otherwise no major concerns!",SpiritAir,trip_advisor,['Tangibles']
5688,Uncomfortable flight with very poor food,"We were booked on Air Canada as part of an inclusive tour by Titan Tours. Although we had specified a window seat when we booked, 9 months earlier, when we checked in we had been allocated an aisle and middle seat and all available window seats had gone. We had specified one diabetic and one gluten free meals. The diabetic meals were heavily carbohydrate laden (!) and for one of the snack meals we were told that neither option was available. Eventually some almonds were rustled up for us. A bumpy flight too. We have flown transatlantic on Delta and KLM before and both provided a better service for seat wishes and food.",AirCanada,trip_advisor,['Tangibles']
5689,Allowed hand bag- forced to pay for my back pack,"Avianca services are totally dreadful!! there is not an email to contact customer services, bags policies are unfair and decided by the person in the desk, I was allowed to have one checked luggage plus cabin bag (trolley) and personal item( bag, bag Pack,etc.) so 1 piece checked and two pieces handbags. Avianca's desk employee in Heathrow decided to charge my trolley for an additional checked suitcase because my backpack does not count as a personal item. this is unfair as many people in the queue have 2 and 3 pieces of hand luggage. On my way back I needed to pray to have my seat back !! AVIANCA took profit of coronavirus situation to sell more seats of the same plane many times as a result, many people weren't able to return home. AVIANCA manage to get the money of those who get the flight in the first place and the second ones that got tickets al last minute as their original flights were canceled. To have my seat back I needed to discuss with many rude desk personal in Colombia to have them listen to my request as I have asthma, I couldn't risk staying in another country without medical services and respiratory issues. that was a stressful time and this company for sure does not care less about us. the app is not working. This app wasn't able to provide boarding passes. I would not recommend this company.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5690,Ms,"Our flight was canceled and United didn’t supply an hotel voucher, so we had to pay to stay over to the get another flight the next day. So, I don’t recommend them because They are irresponsible and mean with customers, We will never travel with United again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5691,United Airlines has horrible customer service and cancels flights with out notifying clients.,"United canceled my flight home and didn't bother to notify me. I only found out when I contacted them about another matter the day before I left on the trip. They claimed they didn't have my phone number, ironically as I got a text about a gate change from United. I also checked both my mobile app and internet profile and they had both phone and email. They made no attempt at fixing the situation and actually cost me more money by making me choose a flight to Tampa as the solution and then making me find my own way back to Orlando at my own expense, costing me a days work and all the travel and overnight stay cost associated with their mistake. They have done very little to help me through what they say is thier customer support department. You can't call, only email and wait days (10 to 15) for a response. Not one single attempt at an apology or compensation for the expense and time they cost me. Horrible customer service and not a much better airline.",United,trip_advisor,"['Responsiveness', 'Assurance']"
5692,the Dubai sheikh knows how to pamper you!,"although the food wasn't at its best but over all the flight experience was great, staff was very warm and supporting, entertainment was fab got to see latest new movies! sitting was nice too",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5693,Toilet worthy service,Flying to Phoenix for work schedule that got rearranged. Called to adjust our flight to a few hours earlier and they wanted to charge us 1100 dollars for 2 people. Mind you the fare difference was only 100 per ticket. If I could give 0 stars I would.,United,trip_advisor,['Responsiveness']
5694,Air Flight to Cancun,"We booked a package through Air Canada Vacations. Overall we were please with the flight and service during our air travel. The food is all optional, and the drink service through out the flight was complementary. I would suggest you bring along your own water as I recall allot of time did pass before we were offered a drink.",AirCanada,trip_advisor,['Responsiveness']
5695,new low for United: bring your own water,"during service, requested the flight attendant if she could fill my 24oz bottle of water as I need more than the standard cup (6oz) because of health reasons, which she denied citing that the policy is each passengers gets 2 cups per service and no more. WATER. Thankfully, my seat neighbors, hearing the situation, stepped up and requested their water and shared it with me. The flight attendant refused to share her name. Issued a complain to customer service, and got the advice that next time to call ahead of time to share health issues upfront, confirming that it is indeed a policy. Never had an issue with other airlines, even if its the policy, what type of person can you by to deny WATER?",United,trip_advisor,"['Responsiveness', 'Assurance']"
5696,Just awful both ways,I was always a fan of Emirates and have flown both business and economy both in equal measures. It always used to be that Emirates had the best staff and a really high standard of comfort and service. I have no idea what has happened but my last 2 trips (both economy) have been just awful. On the way out ...shabby cabin ...miserable staff who just threw a meal and one drink at us then sped through the cabin offering coffee or tea hoping nobody would ask them for it. After that some sort of social club for staff in the cabin for hours then another snack meal. On the return flight exactly the same. The staff don’t engage like they used to and just have no interest in their guests. Then we came in to land on the runway (in Manchester) and 2 seconds off the wheels touching the ground the plane pulls up steeply and is off again. For 30 minutes we just kept going with no sign of circling to land again. We thought potentially the plane had some massive issue as nobody said anything ....finally the captain said we could not land in Manchester due to wind. We were happy something awful had not occurred and that we were safe. Finally got to Heathrow to be told we were refuelling and turning back hopefully. 2.5 hours later (with not a glass of water offered by the lazy crew) we were told we were getting off the plane. Herded on to coaches after waiting in the cold (no winter clothes for us) we were taken from the edge of the airport to the terminal. Waited ages at immigration then the luggage was just strewn over the baggage area - we finally found our belongings. Got through to where we were to be given accommodation information to see a member of Emirates being screamed at by an irate customers. Found our way outside to another coach to take us to a hotel. Another hour in a queue to get a room (to be told we had to sleep 3 in a bed..no thanks) only to find out from reading the letter there was no plane flight but a long coach journey to Manchester. Having already paid for a taxi to York which had to leave as we were not at Manchester we decided we could not cope with a 5/6 hour journey then onwards to York. We opted for the train. People were queuing for the coaches for 1.3/4 hours from what we could see - talk about third class. I am astounded at the airline’s steep decline in a relatively short period of time. It must have some serious issues with staff morale - I am guessing they don’t care about anything but cost cutting. We have booked to go again in November and had we not paid I would have lost the deposit rather than fly with Emirates again. We are 100% regretting booking through Emirates Tours as there is nothing to be done. So don’t bother booking with Emirates. I don’t think they care about Economy passengers - this airline has massive challenges ahead - maybe they should make it self service. Oh and the food was terrible too.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
5697,Delta SUCKS,"Why is this the elite airline? Flight attendants are rude, so many delays and plane “mantience” issues on my to and from flights. I’d much rather go with a smaller quality airline. Delta thinks they’re the best and that couldn’t be farther from the truth",Delta,trip_advisor,"['Reliability', 'Assurance']"
5698,muy puntuales,"excelente servicio, extremadamente puntuales y con escalas cortas. la comida aceptable y algunos aviones con pantalla individual!",Avianca,trip_advisor,['Assurance']
5699,Expect delays and poor service,"We are frequent flyers on United. Since the last couple of years, United has increased its flights, which is something we appreciate, but the delays are making us rethink whether it is worth it to continue to fly on United. Once again, during our recent trip to Houston from Phoenix, our flight was delayed by over half an hour. This was not too bad, but our connecting flight to Panama City was delayed by 5 hours! It was frustrating. The United Terminal in Houston is a sleepy place with very little choice of good and healthy food. There is not much to do for five hours there. We walked all around and yet had hours to kill! I don't know how long we'd like to use United for our travels.",United,trip_advisor,['Responsiveness']
5700,Never fly this airline,"If you miss your connection due to a delayed flight, they will offer nothing in compensation. They will re-book you, but that is it. We spent the last days of our Honeymoon trapped in an airport because they didn't provide a hotel either. Sleeping in baggage claim. Avoid this airline. They are complete and utter trash. A disgrace to customer service everywhere. A complete and total eyesore.",SpiritAir,trip_advisor,['Responsiveness']
5701,Horrific. Over crowed. Worst flight attendants ever.,"Beware. Delta has become horrible. I was seated between 2 morbidly obese people. Not that there is any issue with being obese but airlines need to be prepared & aware. There was no room for the me or the obese people.. The flight attendants did nothing. This flight was way overcrowded. I was nearly smothered in the back of the hot plane. We were delayed so it turned into 2.5 hours sitting on a hot plane. The flight was nearly 2 hours and smooth. The flight attendants were so slow that they only served 3-4 rows in the front beverages. They chatted loudly in the back & only 3/4 of the plane got served. Save your money as Spirit & Allegiant are 100X better than this. For the return trip there is no way to upgrade or ensure the same situation does not repeat. Their website does not work. & takes hours to get in touch with a robot that only says, ""gotcha"".",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5702,amazing service,must admit that this is the way to fly. Being 6'8 i am uncomfortable at the least but these seats had more than enough room and you get first class service. Its the only way I will fly anymore,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
5703,Not for everyone,"Do budget airlines really have the best fee's? My recent experience on Frontier was that of convenience. I needed a direct flight and had a limited budget. The online app was very easy to check in. The flight seats are thin, uncomfortable and cramped. Of course, you can upgrade for a fee, add a carry-on for additional fees and order drinks/ snacks for additional fees. My conclusion is that Frontier Airlines is not for everyone. On a positive note, the airline quickly loads everyone, was out of gate early and arrived to the destinations on time. The ease of deplaning was convenient without everyone having massive carry on bags and extra baggage. I would fly Frontier airlines again for the price but it would not be my first choice.",FrontierAirlines,trip_advisor,['NA']
5704,Appalling Customer Care,"I think I can state with no contradiction that Air Canada's customer service is quite appalling. A 10 dollar food voucher is not good enough for a missed flight that was your fault, and adds insult to injury when added to a 11 hour delay in getting home to England, using a long detour via Toronto. Have you seen the prices of food at Calgary airport? Do you really think 10 dollars is enough for a 11 hour delay? It's more like an insult than a ""gesture of goodwill"" . You didn't even offer us a bottle of water. Poor show Air Canada, you staff were dishonest, dismissive and defensive - OUR flight was not delayed by bad weather as your staff stated - the weather in Kelowna was fine. It was the incoming flight that was delayed and you did not allow enough time to turn the plane around, which consequently delayed our flight. It took almost 20 minutes to fix the bridge to the aircraft at Calgary, causing further delays, but you were not going to take any responsibility - oh, no, it was somebody else's fault. It may not be your bridge, but we were your fare paying customers, and you clearly didn't care. You made no effort to hold an onward flight for just a few minutes, even though it was still on the stand at Calgary airport for about 30 minutes after the Kelowna flight landed. Your staff were unhelpful and on the defensive, and your customer service is simply lousy. Your agent couldn't even take the trouble to keep a small party of 8 passengers together; she just walked off leaving one behind. That just about said it all. Counting to 8 is not difficult. Your other agents wanted to shift the blame but to take no responsibility for passengers, and the customer was very evidently NOT their top priority. Speaking with other customers and Canadian friends, I now realise that this sort of experience with Air Canada is commonplace. Complacency and blame-shifting seem almost to be company policy, at least that's the customer experience. No wonder so many people are switching to rival airlines. I may well do the same myself in future. Having said that, the international leg of the journey from Toronto to London was satisfactory. It is such a pity that passengers on internal flights are treated like cattle rather than fare-paying customers.",AirCanada,trip_advisor,"['Responsiveness', 'Tangibles']"
5705,Poor Customer Service\Policies,"I am booked from MCO to FLL and then FLL to CAP on April 4. My plans changed and I will be in FLL so I won't need the first flight from MCO to FLL. I can't make the change online so I called customer service. After waiting on hold for an hour to speak with someone, I was told this is not possible. The flight from FLL to CAP is full, most likely because it is overbooked, and in order to change the trip to only the FLL to CAP flight, I have to cancel the whole trip and rebook. Spirit considers the whole trip one flight (even though there are actually two separate flights) and they will not change it. I cannot cancel the whole trip and rebook because the second flight is full. I already have a seat on that flight. So I will be marked as a no show on the first flight. This policy makes no sense. My flight on March 28 from CAP to FLL was delayed an hour. The flight attendants on that same day from FLL to MCO were unprofessional and I heard all the personal drama of two of the attendants during the 40 minute flight. It took an hour to get my checked luggage for both of those flights. If I hadn't had such a long layover coming in from the first international flight, I could have missed my connecting flight. I know others did. The positives for these flights.....I paid extra for a larger seat with more leg room. The seat wasn't horribly uncomfortable and I did have plenty of room. If you have no luggage and don't ever need to make changes, this airline might be good for you. If I had any other option for these flights, I would take it.",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability', 'Tangibles', 'Assurance']"
5706,Terrible Customer Care,"I recently spent 35 minutes on hold trying to reach Allegiant’s Customer Care people. What a joke. No one ever answered. “We are experiencing higher than normal call volume”. Really, guess what Holidays happen every year at the same time. Don’t you have any executives that can figure that out and plan accordingly, I guess not. I am trying to find out about your military/veteran program. Good luck with that as you can not speak to anyone at the airline. Worse yet they do not have a toll free number so your wait time is on your nickel. This airline does not know what customer service is.",Allegiant,trip_advisor,['Responsiveness']
5707,Family visit,Superb flight with very attentive staff. Meals were good with good selection of drinks offered. We never travel to/from Dubai with any other airline.,Emirates,trip_advisor,['Assurance']
5708,Assistance during this Crisis,The challanges of getting a family member back to Canada have been a little overwhelming. I want to thank Air Canada staff in advance for all the efforts they have given to this thus far. Fingers crossed that it all works out.,AirCanada,trip_advisor,['Empathy']
5709,Easy quick flight,"JetBlue flight #1221. Was a quick and easy flight to Bahamas. Plane clean and stewards were great. Our steward was Peter, he was friendly.",JetBlue,trip_advisor,['Tangibles']
5710,They are trying to steal from me,"I've never written a bad review in my life. but there is a first time for everything. Flight crew to and from Hawaii was great. On time and smooth flight both ways. Unfortunately, my plus one had to leave two days early on another airline. I contacted United customer service, on hold for 20 minutes, to get the credit for my business class flight. Quite expensive. I paid for the whole trip. I DID NOT want a refund, I wanted a credit for the unused ticket to book another flight to Hawaii next August. I was told to file my refund request online. I did this and they sent me an email telling me that she was the only one that could use the credit even though I was the one who PAID FOR THE TRIP. I tried to provide them documentation of this and they said that would not work and to retry online. The supervisor, that's a good one, was horrible. They have no intention of helping me. It is plainly clear that they are trying to keep AND STEAL MY MONEY. So now they have cost me money and time. Not so worried about the money but the time I've spent trying to resolve this I will never get back. My travel agent is trying to resolve this but she seems to be having no better luck than I am. i have since told my large family, my friends, my customers, and my staff never to fly United again. They always follow my lead. I'm guessing that will cost United a minimum of $75k in bookings in 2023 alone. A drop in the bucket to them. But the best way I know to train someone is to take the money out of their pocket. But if enough people get treated this way and book elsewhere United might pay attention to a 7 or 8 figure loss. I'm going back to Delta. I've never had this problem with them.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5711,Southwest is the only airlines does not charge for 2 check bags,"We took the Southwest flights to Orlando for Disney Cruise sailing from Port Canaveral. Even though there was no direct flight offered buy Southwest, our past experience with Southwest, their on-time flights, no check bag fees for 2 bags and the overall cost was the key factors for our decision We actually used the Southwest visa card accumulated points for the flight reservation for this trip.",SouthWest,trip_advisor,['Responsiveness']
5712,"Pay for luggage, south west is not what it was when Herb was Alive!!","Had a terrible experience today. On the way in as well. Everyone that worked for them seemed to care about the misfortune… but there was zero compensation for the day we’ve had. I miss Herb. He got it. The current CEO clearly does not given the current policies. The only reason I am almost home after a long day was because I was in A group… everyone else was left behind, doesn’t feel right. Buy your seat on another airline. I would have paid $200 per bag to not have to deal with this. We paid $50 for auto check in and got B 55:/ we paid another 40 each at the gate after questioning the $50 we wasted to get moved up to A! So that $130 extra! (Also… do they really save A slots despite people paying extra for auto check in??? So they can sell them for less at the gate??? Savage!) thank goodness we did tho… because after our flight was delayed 3 hours a food truck hit the wing and only A group and part of B got to get on the next flight out. The rest… left behind for the night. To top this whole story off… we had to wait on the runway for over 2 hours once we landed because there was not an available gate.(still here, have nothing to do but write this review) Lol. Seriously this company does not gaf about the people flying. Not sure that any airline is different… just never had an experience quite this bad.",SouthWest,trip_advisor,['Responsiveness']
5713,Getting Better All The Time,"The flight to Orlando was delayed 20 minutes due to a possible ""stowaway,"" but from that point on, and the return flight, was wonderful. Takeoffs and landings were gradual and smooth. Arrivals (both ways) were on time, and attendants were very friendly. However, the only issue was with an airline attendant who allowed 2 passengers to hog up the overhead compartments with all their carry-on luggage, including their personal luggage that should have been put under the seats in front of them. This caused a lack of space for other passengers' items.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5714,"Always Dependable and Safe, Sometimes Fun","Great non-stop. Took off exactly on time, arrived a few minutes early. Professional cabin crew. Maybe the best emergency row briefing I've ever heard. The flight attendant was professional, firm, experienced, and he was a pleasure to talk to. Not a lot of banter from the cockpit; which is what I prefer. Not interested in a travelogue when flying. Great flight.",SouthWest,trip_advisor,['NA']
5715,Worst Customer Service of any Airlien I've ever dealt with,"I tried to change my reservation on line and it told me I could not. That I had to resort to calling their customer service... Still waiting after 92 minutes... The miles in their Aeroplan are as good as worthless... You can get close to nothing at any time, nad whatever flights you can find are extremely expensive. They need a very serious re-evaluation of their whole purpose to be... The Aeroplan club, I mean... I have no idea how good they are (or not) in the air. But having to judge from their Customer service, I'd be very weary of flying with them",AirCanada,trip_advisor,['Responsiveness']
5716,"A history of rude, unpleasant and incompetent","I have tried to avoid United in the past due to their unfriendly skies. I had hoped they'd improved. Not a chance. As I was freezing on the flight from PDX to ORD, my husband asked for a blanket (we were in premium seats which were not cheap) and was told, 'No, those are for first class only.' In the past, they've berated me for not having divided dishes for my cats, despite the fact that I was giving them only water. Then, they flew the cats to Seattle instead of their Denver destination. Another time, a flight attendant yelled at me to get back in my seat -- having failed to notice as she chatted with her colleague that the pilot had turned off the seatbelt sign. On the recent trip, we were delayed a full day due to storms and when I tried to use my day pass to the United Club was turned away. In the future I'll stick with Alaska. I have a cruise booked through United and will likely cancel it. I gave United 2 stars -- rather than 1 -- only because of a few very helpful employees.",United,trip_advisor,"['Responsiveness', 'Empathy']"
5717,Wrost bad ridiculous Airline,Worst spirit airline ever travelled with .I don’t recommend to any one to travel by seeing cheap airline price on the websites and also they charge extra price by bag fees. Just pay extra money and travel with different airline. 0 star One of the wrost airline.,SpiritAir,trip_advisor,['NA']
5718,Terrible,"Shocking customer service. Wouldn't allow me on the plane, due to not having proof of onward journey (not a requirement for entering mexico). They then told us to book a journey out of Mexico to be allowed on the flight which we did and then they proceeded to tell us we could no longer a get on to the plane. Afterthat we went to find the customer service desk and they were no help at all, wouldn't even give us directions to get out of the gates lounge. Couldn't even book another flight with them, then they all left without the customer service desk. WILL NEVER BOOK WITH AVIANCA AGAIN.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5719,Smart handling of customers- the way to run an airline,"This is the way to run an airline. Their prices aren't the best, but they don't nickel and dime you for extras. Two free bags are a real bonus. Free soft drinks. Best seats rewarded based on your level of frequent flyer or on how early you check in. Roomier seats, minus the ""cram 'em in like sardines effect."" Their boarding is quick and efficient. This flight took off on time and arrived early. Just a great experience.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
5720,Site seeing,"Awesome trip , everything was really nice and very informative by the Spirit airlines and phone agencies making reservations for the trip",SpiritAir,trip_advisor,['Assurance']
5721,Check in Toni was awesome,We had the pleasure of meeting Toni she was soooo amazing and went above and beyond for us. Toni if you're reading we were the girls who did not have our eta.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5722,Aterrisagem perigosa,Saímos de Salvador hoje 03/03/2019 a Aeronave velha na decolagem a comissária ficava segurando a porta do banheiro! E na chegada ao galeao o Rio de Janeiro estava caindo o maior temporal e mesmo assim aterrissamos o que aconteceu? A aeronave derrapou na pista graças a Deus o piloto conseguiu segurar o avião! Foi um susto!,Avianca,trip_advisor,['Responsiveness']
5723,Lost my damn bags,Absolutely furious. I made it all the way from the middle east and picked up my bag in NYC after customs. I dropped it back off and as of now cannot track my bag. Stay away from this company,JetBlue,trip_advisor,['Reliability']
5724,BASSINET,"Myself, husband, pregnant daughter, her husband, her 5yr old son and 18mth infant was on a flight from cape town to dubai. We got our bassinet seats and all was well until we requested for the bassinet... only AFTER 3 + requests were we EVENTUALLY given same and after it was fitted we could not move from our seats. it is soooo very low almost on your lap which makes it impossible to even get up from your seat. We eventually took it off and had infant on our lap while he was sleeping. Then came meal time..... we waiting on meal for infant and same does not arrive. apparently even though the booking says meal requested we still have to phone in to emirates to advise that we definitely need meal for baby... strange????.... because 2018 we flew with baby on another airline and meal was provided as requested online... hence baby did not receive anything to eat.... then..... on flight EK770 on our return we had quite an empty flight... nice... and my husband and i were sitting row behind emergency exit seats.... which even though was 3 seats... only one was occupied... and about 20mins after takeoff my husband thought of moving to one of these seats as he is quite tall and seeing that no one else was sitting there... most passengers was at this point moving around as the flight was fairly empty.. and attendant came up to my husband and actually asked him to move as the emergency exit seat is an extra pay seat... we are very well travelled and are familiar with most airlines and their rules... but WE WERE AIRBORN ALREADY.... SO CLEARLY NO ONE WAS STILL GOING TO BOARD TO OCCUPY THAT SEAT?????.. WILL NOT EVEN MENTION THE CHECKIN AND BOARDING FIASCO IN DUBAI FOR CAPE TOWN... NOT A BAD AIRLINE OVERALL BUT REALLY NOT HAPPY ABOUT THESE INCIDENTS....",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5725,Buena atención ,"Viajamos en familia de Ecuador a México por Avianca. Realmente me quedé sorprendida de la aerolínea muy buena, una atención de primera, la comida estuvo rica el personal muy atento y preocupados de que estemos con todo lo necesario para hacer del vuelo cómodo y confortable, los aviones muy modernos y cómodos. Realmente recomiendo esta aerolínea",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5726,Service to and from SCE?,I read somewhere that Allegiant temporarily paused flights out of State College but was wondering when/if they’d bring them back?,Allegiant,reddit,['Responsiveness']
5727,Only if there’s no alternative direct,Flight delayed taking off. Business service is actually economy in most other airlines. Very poor meal service for a 5.30 hour flight and not a lot of choices on entertainment channels. Only positive is it’s a direct flight.,Avianca,trip_advisor,['Reliability']
5728,SW Denver to Dallas,Anyone else on this flight (pulling out rn). Any ideas re reason for delay?,Southwest,reddit,['Responsiveness']
5729,Great flight with great crew!,"The flight was uneventful and the crew was courteous, friendly, and professional. It was a great start to our preChristmas vacation.",Allegiant,trip_advisor,['Assurance']
5730,So so bad,"Stay woke delta airlines. The seats were disgusting, the crew was very rude and of course the flight was late.",Delta,trip_advisor,['Responsiveness']
5731,Temperatura de la cabina muy alta!,"Volamos con mi esposo e hija el pasado 13 de septiembre de Cancún a Bogotá por Avianca, normalmente escogemos esta aerolínea por su servicio. El horario cumplido, el servicio a bordo muy bien, el vuelo tranquilo pero la temperatura de la cabina estuvo súper caliente lo cual hizo muy incomodo el vuelo. Le pedimos a una de las personas de servicio a bordo que lo pusieran un poco más frío y no nos atendió; varios pasajeros venían quejándose por lo mismo. Tengo conocimiento que quienes controlan este nivel de temperatura son directamente los de servicio a bordo (azafatas) así que por favor téngan en cuenta este aspecto pues hace que la experiencia a bordo se vuelva muy desagradable, en contra de lo que es el servicio de Avianca.",Avianca,trip_advisor,"['Responsiveness', 'Tangibles']"
5732,Poor Customer Service & Cancellations ,"Time and time again I’ve said I won’t fly Frontier again, but with $300 in vouchers on the table from the last cancellation we used them for our thanksgiving travels. Per usual, cancelled late flight. No more flights out that day. No direct or reasonable flights out the next day. Telling folks they can get them out 6 days later. Really 6 days! Folks do not have the means or time to wait it out for 6 days. Only offering was a refund or to wait it out. Then when trying to discuss with customer service reps they seemed to care less for the inconvenience & matter of factory said these are your 2 options so figure it out. So now $1k later we got home on the dependable United & WILL NEVER book a frontier flight again. It’s not worth any of the headache or the deal.",FrontierAirlines,trip_advisor,['Responsiveness']
5733,First time,"First time flying spirit on Thursday out of myrtle beach and I feel like I’m stressing myself out about the whole bag thing. I’m not worried about the size of the backpack, but if I have a small Fanny pack do I need to stick that inside or can I keep it on me? Also what about bringing snacks and a drink on the plane from the terminal? Like if I walk through with a plastic bag from a newsstand or fast food will they give me a hard time?",Spirit,reddit,['Responsiveness']
5734,Great Flight,Flight going was a little delayed but made up for it in the air..We were just a couple minutes late due to weather. Overall the Southwest flights are very good. Rates are very good as I do shop for the best price. The return flight was without any problems at all. I will fly Southwest anytime I can and am flying to Dallas this coming month.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5735,Do they care?,"When you book Southwest Airlines everyone should know you get what you get! They have their herding boarding process and if you don’t like it then don’t fly with them. However, what you should not get is screwed out of bag fees because they don’t calibrate their scales in LAS. Don’t get screwed on bag fees with a false overweight claim. Scales in LAS off by at least 8 lbs. We know this because of the weight traveling into LAS and then departing when I had removed all the clothes that I wore from my bag and placed in an additional bag to travel back. That was at least 10 lbs I removed. Just don’t let them screw you out of money. Travel at your own risk!",SouthWest,trip_advisor,['Responsiveness']
5736,Do not use this airline,"By far, the worst airline ever. Rude check in, extra fees, unorganized, rude flight attendants, bad seats, and not even water is free. I'll spend the extra money next time. Never again Frontier!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5737,Flight to London very nice,"We flew from Cleveland to Southampton on United airlines, through Chicago Was a very nice flight. The plane was quite new and comfortable. We were Seated in economy comfort. My only complaint was my entertainment unit Froze and I wasn’t able to use it after 4 hours of the trip even after they tried To reset it. The staff was very nice",United,trip_advisor,['Responsiveness']
5738,Reserve/Platinum Resy Credit - Gift Cards work with Square merchants,"Just a data point since I travel often and have the Delta Reserve and wanted a way to buy giftcards online to get my monthly Resy credit instead of remembering to use my card at a Resy restaurant every month. Last month I tried puchasing a $20 gift card from a restaurant I like which is on Resy that uses Square - buying the square gift card online for the restaurant coded exactly as if I had gone to the restaurant and was paying at their point of sale, so I got the $20 credit. Even better, rather than buying another giftcard each month, I 'reloaded' the same giftcard this month with $20 more which Square merchants support online in the gift card purchasing process, and it coded the same as well and I got the credit. Hope this helps someone!",Delta,reddit,['NA']
5739,Fantastic customer service!,"JetBlue indeed has the best customer service in the domestic space that I have experienced so far. Every single staff member on the flight is warm and friendly. There is a good selection of entertainment, just that if you don't have your own headphones, you need to buy them from the staff for $5. Yes, their listed set of snacks and beverages are unlimited, you can help yourself as much as you want! I also have the JetBlue Plus card, so my food purchases were 50% off when using my card, so worked out well for me! The seats in economy are definitely more spacious than in the other domestic airlines. I did purchase extra space seats for my overnight flight from SFO to Fort Lauderdale, so they were even more comfortable, and got to board first. Overall, JetBlue is certainly the best domestic airline that I have experienced so far!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5740,Horrible experience in Houston.,"Worst most unprofessional airline I have flown and I have flown a lot. The staff is rude, indifferent and unresponsive. Supervisors have set the very low standards established by corporate for all of the employees follow. I will never fly this airline and I will continue to share my experience on every website I can find. Avoid these people",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5741,Canceled  Flight,"I was supposed to be home on August 1st, I received a text that my flight was canceled, They did not offer any alternatives, or make any concessions for my canceled flight, no concern where i would stay for the night, they were no concerned about where i was going to sleep they offered me a $21.00 meal voucher for 1 time use.. My rescheduled flight was delayed the next day, and i had to purchase a ticket with Southwest to get home on Tuesday. This was the worst experience and lack of empathy and concern for their customers. There were so many people that had no money to get a new flight or a place to sleep. The lack of concern for their customers was it for me. I will never patronize this airline again . When you try to contact customer service, you get a recording that due to heavy volumes all lines were busy. No explanation to the customers as to why the flights were canceled , they did nothing to accommodated me or all the other customers that were stranded",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5742,An Absolute Nightmare: To be avoided at any and all costs,"I've had bad experiences with plenty of airlines but Avianca stands out in a class all of its own. I had a flight booked from UIO to AUA via BOG. I called a few days in advance asking to cancel my second leg (to Aruba from Bogota). The man I spoke with on the phone said that he couldn't do it, that I'd have to do it at the airport. At the airport, I was told the exact opposite--that I had to have done it in advance over the phone. I then proceeded to try and board my flight to BOG but wasn't allowed to since I didn't have a Yellow Fever vaccination card. I have the vaccine but I didn't have the specific ID card they wanted, an entry requirement for Aruba, where I wasn't even going. Checking back through their emails, they never made any mention that the vaccination card was a boarding requirement. At the airport, they told me I should have no problem getting a refund online though since it wasn't my fault. I'd been misinformed. Their website is archaic and glitchy. I couldn't submit the refund request, so I called customer support. I spent two and a half hours talking to them. They were totally unapologetic and unhelpful. Their English was very poor--which is probably the reason I was told to cancel my flight at the airport in the first place. And it's looking like their promised refund was yet another piece of misinformation. Do yourself a favor and steer clear!",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
5743,day flight heading west helps me with jet lag,"long flight with no sleep, but meals were adequate and movies/shows/games kept me well entertained. 4 hour layover in MN was not fun and I got to Denver way too late to drive home, so had to stay overnight",Delta,trip_advisor,['Tangibles']
5744,"Ewr-Athens-Dubai 
Dubai- Athens-EWR","Highly recommend not to take this route. Worst business class seats and configuration. You will have de-plane at Athens with all your belongings, will have to go through security again and show your docs like 10 times every 2 feet away with nowhere else to go between those 2 feet. 2-3-2 configuration in business class is a disgrace. if it’s not A380, avoid Emirates Business Class, waste of money.",Emirates,trip_advisor,['Tangibles']
5745,Allegiant Left Me and My Daughter Stranded,"After the flight was delayed, we finally made it to Ft. Lauderdale in the wee hours of the morning. Thank God that there was no connecting flight. For our return trip, we found out after waiting in line for the Service Desk to open (10a.m.) and almost getting half-way through the line, that our flight was canceled and that there wouldn't be another flight going out for another 3-days. Although the automation said that we would be offered a Meal Voucher if the cancellation notice was not within 3 hours...We were not offered ANYTHING, not so much as a, 'We're Sorry!!' Also, I know that they have offered vouchers previously because my Coworker and her entire party received $50 vouchers for a flight that was canceled, due to weather. We were stuck in the Ft. Lauderdale Airport with no Meal Voucher or no assistance of being sent somewhere remotely close to our home. We were told to call Customer Service and after waiting 74 minutes for someone rude to finally pickup, the only thing that he could do for us was give us a refund for the return portion of our trip. And, after talking to a Supervisor (Corporate), there was still no empathy and no one from Allegiant Air could care less about the $915+ One-Way tickets Through Southwest Airlines that would get me and my daughter home safely...2 days after Christmas.",Allegiant,reddit,"['Responsiveness', 'Assurance']"
5746,Problem free flight,"Paid for extra legroom as Im 6'4"" and struggle with standard Economy seating. Flight attendants were helpful and friendly, Captains messages were clear and had a nice humourous touch. Definitely fly United again, in fact I am tomorrow!",United,trip_advisor,"['Responsiveness', 'Assurance']"
5747,Customer Service is HORRIBLE.,"I have been trying to book a flight with reservation credit for 4 hours. I have received an error every time I have tried to apply my credit. I've reloaded and restarted the booking at least 10 times. I have been on the phone with an agent that has made me so frustrated. I've had to repeat myself a million times. Her responses have made zero sense. She has put me on hold twice. The way she speaks to me is not professional in any manner. If I did not have reservation credit, I would never fly spirit ever again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5748,Delta Remains Consistent Even when Delayed,"We were on the late afternoon flight from Nashville to New Orleans through Atlanta. We were traveling with our Support Animal, a small dog, Callie. Everything went very smoothly and the whole staff are well versed in the regulations regarding support animals. Delta staff were very considerate about everything. The flight Atlanta to New Orleans was delayed and we were constanly updated when the flight arrived and was ready to board. It all went smoothly. The only complaint is that EVERY SINGLE TIME, the New Orleans staff do not read the Priority baggage tags and you always wait FOREVER for the bags to come up. The whole arrival area is a mess - a disorganized mess. They need to go to Nashville or a similar city to see how things should run. It happens every time. It is not Delta!! It is just the whole arrival situation needs some work!!",Delta,trip_advisor,"['Responsiveness', 'Tangibles']"
5749,Great flight,"At the end of February, despite the Coronavirus outbreak in Italy, we flew from mxp to JFK on an A380 with Emirates, as we had previously had good experiences with it. Flight departed on time and arrived early, cabin crew was very friendly and efficient, food decent and except for the last hour we had no turbulence. Plane looked a bit more tired since last time, but otherwise everything went better than expected. Overall, considering all other airlines have canceled flights and are not to rely on, Emirates is doing a great job and deserves credit for it.",Emirates,trip_advisor,"['Reliability', 'Assurance']"
5750,Georgiana - example of great customer service from Southwest Airlines,"Our 7:55am flight from Dallas Love Field to San Diego was canceled due to storm. We rebooked twice for the same day but then both flights were also canceled. We came to the airport and the agent were able to rebooked us on another flight for the next night. In the meantime, we stand by hoping to get on an earlier flight. Once we saw there were openings on the earlier flight we were able to speak with Georgiana. She were so friendly, helpful, and patience in helping us. Thank you Georgiana for all your help. You demonstrated great customer service!!!",SouthWest,trip_advisor,['Responsiveness']
5751,The only way we like to fly!!!!,We have flown Jet Blue many times and have rarely been disappointed. The staff is always helpful and the planes clean. We usually get the extra leg room seats which also allows for a shorter line at TSA. All in all it is a easy experience which is something to say in this day and age.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
5752,LYING DIRTY THIEVES,"I bought a ticket with United via customer service who told me I would be able to bring my dog on the flight. The dog is 3 days from being 4 months old the day of the flight. I was told multiple times this would be ok. DAY OF THE FLIGHT at check in, I was denied because dog was 3 days away from being 4 months. They denied me a refund. I stayed on hold for an hour. They hung up on me twice when I called back. It’s completely ridiculous to get someone to buy a ticket under false pretenses and then deny a refund. The ticket was almost 400$!!!! United must be hurting for money. Their customer service is horrible. Their policies are horrible. DO NOT EVER fly United. They need to go to hell. All of them.",United,trip_advisor,['Responsiveness']
5753,Early departure was not informed,"Horrible experience. Today, I had a flight to Orlando. I was in the terminal earlier and waited to be called. Around 1:00 pm I went to get something to eat. I wasn’t away more than 15- 20 minutes. The flight was scheduled to depart at 1:40. I came back the plane was gone! Apparently they started boarding earlier ( I don’t know what time) and the gate departed at 1:32. 10 minutes earlier! I’m addition, the announcement I gate A3 was not clear. The English spoke was terrible. I didn’t receive a message nor an email stating f the flight was leaving earlier. I am very disappointed because I am a night school administrator and needed to be at my job tonight for fall registrations But no. I am still in the terminal at 7:16 pm waiting In standby. The next flight was overbooked but I received an email that was delayed for 20 minutes. How I am receiving emails for an unregistered flight. Moreover the crew was very rude. Only one lady, offered to put me in stand by. The manager was very insolent and even treat me to cancel my reservation so I wouldn’t fly With JetBlue. Is a shame!!!",JetBlue,trip_advisor,['Responsiveness']
5754,Full - lots of kids,"On time, well managed; but why do all those people (more than 30) who did not pay the extra for early check in get to board between the ""A"" and the ""B"" groups? We paid an extra $100 and they did not and they got on before we did?? Seems strange to us.",SouthWest,trip_advisor,['Responsiveness']
5755,Inconsistent,"Our trip from Brisbane to Vancouver was quite good. Probably more leg room in Economy than many other airlines and the meals were good. The inflight entertainment compared to other airlines was poor. The staff were generally good however there was one female attendant who was not friendly and we heard her berate other staff. We had this woman both ways and her work standard was poor on both legs. The return flight from Vancouver to Brisbane was similar except the meals were terrible and unfit for eating. The air temp was also cold on the return flight and we were grateful they supplied blankets. Overall an ok airline but not in the same league as SIA, Qantas, Emirates.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5756,Ruined my luggage,"This was the first time that I flew with Jetblue and this will be my last. Yeah, prices might be slightly cheaper than other airlines, but it doesn't warrant having to pay $65 for a carry-on suitcase, having to pay for choose my own seat, and waiting over 1 hour for the flight attendant to arrive at the podium to get my seat assignment (mind you, they showed up 40 minutes before the flight and there were plenty of people who didn't have assigned seats). On top of this, they totally ruined the handle of my large suitcase - when I got it back, the handle had dirt on it (like it's been dragged on the ground), and there were 3-4 holes on the leather that weren't there before. Also, it doesn't pull out or in as smoothly (almost like, there was a lot of pressure put on it, so much that it bent the inside metal part and now, I have to use a lot of force to get it closed). I've used this suitcase for 10+ years without such damaging wear and tear before from another airline. I don't know how they train their staff, but it's unacceptable. There's plenty of other airlines out there - stay away from this one.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
5757,Fly Southwest,When we fly we usually choose Southwest airlines! They fly to most of the locations we vacation at and in most cases are on time. Connection flights could be hard but overall they do a good job.,SouthWest,trip_advisor,['NA']
5758,Horrible airline,"Disrespectful, delayed a flight over 24 hours, eventually canceled and made us drive home 5 hours and come back in 2 days",JetBlue,trip_advisor,['Responsiveness']
5759,Awful customer service!,"I purchased tickets to go back home and unfortunately had an emergency come up where I could not go back. I was told even without Trip Flex that I would at least get a voucher for my tickets if I had to cancel for any reason at least 1 week before my flight. Trying to call them is a nightmare as the phone number I was given does not work and using the online chat, expect to be at your computer for at least an hour. I finally spoke with someone on chat and they would not honor the vouchers and said there would be no refund as the $75.00 fee per ticket was higher than the price of the tickets. So in order to cancel I would not get my money back plus I had to spend more! That or be called a no show for my flight and get no refund. I tried to ask more questions from the chat agent and instead the agent just ended the chat on me while I was in the middle of responding. Allegiant customer service is a complete joke and will NOT have me as a customer ever again. Worst flight group ever!!",Allegiant,trip_advisor,['Responsiveness']
5760,COMODIDAD,"durante muchos años esta aerolínea a mantenido su calidad en el servicio y la seguridad de sus aviones. no siempre son muy puntuales, pero prefiero llegar tarde que nunca. sus aviones cómodos , limpios, seguros me hacen sentir bien al viajar en ellos con mi familia",Avianca,trip_advisor,['Responsiveness']
5761,"Very helpful customer service, happy staff, good flight",I had a terrible time with the Colombian based Viva Aire linea in-country flying from Bogota to Bucaramanga and was extremely pleased with the startling contrast flying with Avianca. They were well staffed at all three airports I was in Colombia. In Bucaramanga a young man pulled me aside without even asking and gave me first class service to get a boarding pass and guided to the the terminal door. They served free drinks even for a hour long flight. When I complained to people in hotels in Bucaramanga and Cartegena about Viva Aire and then spoke about Avianca ALL the Colombianos said if I return I should ONLY USE AVIANCA. Strong national reputation for service and quality!,Avianca,trip_advisor,['Responsiveness']
5762,Cheap way to get where you are going.,"Nice but I don't like paying $2.00 for water. I try to get some water at the airport, but they charge even more! The flight was comfortable but cramped, just like the other airlines. The crew was cordial. It's a good way to get from one place to another and save some $$$. It's also nice to go to smaller airports.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
5763,Great but small,"Well they did have great service and then there wasn’t that much room, but at the time all of the Boeing 737’s were grounded so we I rode an airbus A319 on the way there and an airbus A320 on the way back. Other than the space everything was good flight attendants were nice and PIE airport was really nice. If you want cheap and nice travel fly Allegiant",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
5764,Horrible ,"Don’t waste your money! They are cheaper for a reason and will try by all means to make you pay extra. Shady as hell. They screwed over my son by making him pay extra 100 for his carryon by saying it was oversized. I had personally checked to make sure it fit in their bin at the ticket counter. Then they lost his other bag with all his clothing and are investigating our claim only offering to compensate the bag, not any of the contents. Terrible to deal with if you have a problem. You won’t speak to a person so don’t bother trying.",FrontierAirlines,trip_advisor,['Responsiveness']
5765,Non-Stop Fake out and nobody home at baggage claim,"Supposed to be a direct flight but we had to stop for fuel in Ft. Lauderdale. They claim is was weather related - not sure I'm buying it, but ok. The real kick in the pants was when we finally arrived in Boston and had to wait 1 hour and 45 minutes for our bags in baggage claim. No JetBlue employees to be found anywhere, and of course you can't reach anyone at their customer service number. I complained to JetBlue and they offered their ""sincere apologies"". Gee, thanks JetBlue! Good luck with the Spirit merger - you will be a match made in heaven.",JetBlue,trip_advisor,['Responsiveness']
5766,"Charge me more, but please treat me well!","The flight from Atlanta to Anchorage for a special vacation experience was off to a terrible start on a cramped flight. They charged $30/ checked bag and didn’t serve any food! Cheeze-its, cookie or almonds can’t cut it for more than 3,000 miles. We bought a sandwich that was oddly both soggy and dry...and very overpriced. Yes, we were given ear buds and had an expansive viewing selection, but we were jammed in like sardines without a proper meal. Charge us more and bring back quality service!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
5767,Very comfortable with attentive service,"Having been to Mauritius many times with British Airways we were reluctant to change but the threatened pilots strike for November made us cancel and book with Emirates. We have nothing but praise for Emirates - excellent Chauffeur pick up and return service, modern aircraft with very comfortable seats and plenty of room, attentive cabin crew. Surprisingly a 7 hour flight plus a 6 hour flight with 3 hour stopover seemed to make the journey much less arduous than a 12 hour direct flight. We will be travelling with Emirates again",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5768,Costly Agent mistake,Went Directly to airport to book flight and change wife's return to match mine. Attendent at counter completed this and said all good to us and use same confirmation number. Day before flight find out she is NOT booked. New ticket now 200.00. and 85.00 lost from original return booking. First time using this airline and last. Their mistake totally. I got burned. Stay away,Allegiant,trip_advisor,['Responsiveness']
5769,Missed our Honeymoon because of Jetblue,"This airline is the worst! At least in our experience. We always heard good things about JetBlue so we decided to use them for our honeymoon being told this was such a reliable airline. That was not the case when we flew with them. They delayed our flight from 11:59 pm to 6:30am because their fueler arrived late and the didn’t have a pilot for our plane and had to fly one out of Long Beach. and we missed our cruise which we did not receive a refund for. The only thing the airline did was give us credits to fly again with them. Why would we want to fly with them again? We missed our all inclusive cruise and then had to pay for hotels, food, and transportation for our honeymoon. We then filed to receive more compensation for just one night of our hotel and costs but they refused. Horrible horrible customer service. I will never recommend them. @jetblue",JetBlue,trip_advisor,['Reliability']
5770,Smooth flight,"The flight was good, on-time leaving, early arriving in London and was a smooth journey over 9 hours. The food was so-so but staff were attentive and supplied lots of water throughout the journey.",AirCanada,trip_advisor,['Responsiveness']
5771,Horrible Flying Experience,"United charged me a $30 fee to check my one baggage because I was not important enough to carry on the luggage on the flight. Mind you, there was plenty of space in the overhead bins for my perfectly sized check-in bag when i boarded the plane. Had a stop-over in Newark and my flight from EWR to Boston was changed without notification. Due to bad weather, my original flight (scheduled to depart at 5:30pm) and then one i was changed to (scheduled to depart at 6:30pm) got cancelled. They booked me on to a flight the following morning (6:30am) which was very inconvenient. I then had to stand in line for an hour to change that to a flight departing the same night (11:15pm). I was put on standby and finally boarded the flight and landed after midnight! The flight attendants were rude and didn't even have the juice they were advertising on their airline magazine. Instead wanted me to buy one for sale. I will never fly United if i can afford it.",United,trip_advisor,['Responsiveness']
5772,"Delays, Delays, Delays","These JetBlue flights to the Dominican Republic, all seem to round trip from either Santo Domingo or Punta Cana to JFK and back again at 4 hour intervals all day long. So if one leg has a mechanical or weather issue, it backs up into other flights being delayed for the entire day. This particular flight had a 1 pm departure, delayed three times and eventually left Punta Cana at 5:30 pm. If you use flight tracker, you'll notice that these JFK to PUJ (and back) flights develop a predictable pattern of delays. So if you've got a tight connection, or need to arrive at your destination City at a particular time, I'd check into another Carrier.",JetBlue,trip_advisor,['Reliability']
5773,NEVER AGAIN... STOLEN LUGGAGE,"Never fly spirit ever they lost my luggage and denied my claim claiming i lied about contents in my bag ...provided them the wrong receipt i actually exchanged a necklace and rebought it ... because i have them first receipt they denied whole claim ... as their policy states they can do that ..., NEVER FLY THEM. i would have to hire an attorney and fly to florida to sue them to get my money. LOW BUDGET .:.. never fly them. NEVER if you have any clothes of value",SpiritAir,trip_advisor,['Responsiveness']
5774,Flight to Florida,Living in Montreal with a home in Florida we regularly travel this route The flights are good and nonstop and I am a wheelchair case and the airport services couldn’t be better,Allegiant,trip_advisor,['Responsiveness']
5775,Second time in one month that they have canceled a direct flight!,"This is the second time within a month that spirit has changed me from a direct flight to a connecting flight causing hours and hours to be wasted. My family and I have flown spirit multiple times a year for the last ten years, but it may be time to look for alternative airline. I have been a loyal customer and even have the Spirit Mastercard since 2011, but non of this mattered during a recent phone call to customer service. They would not extend a credit voucher used to book the flight that they themselves changed to a connecting flight causing a six hour delay. I typically will tolerate a lot for a good deal, but everyone has their breaking point. Unfortunately customer service is the last thing on their list, even for a customer who has been flying with them for greater than 10 years! I'm sad to say that I will no doubt be looking at other companies that value both loyalty and have a sense of wanting to keep their customers. It really is sad the customer service simply doesn't matter in this day and age. We have traded it for profit.",SpiritAir,trip_advisor,['Responsiveness']
5776,Excellent flight,"Easy online booking. Can't beat the price, and only airport within 100 miles that offers direct flights to Florida and back. Parking lot under construction in Plattsburgh, therefore had to park and tote baggage a fair distance, and now pay $10/ day for the privilege. The airline staff is wonderful, kind and helpful. I fell on our return flight from Clearwater, just before boarding. The flights that was very kind to me, got ice for my knee repeatedly. They also compted our beverages and crackers. Will definitely fly again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5777,Huge,Flight is good. service is good. Airport at Dubai is huge. Guess that will be the most confusing part of the hole trip. This was the first time I had to take a train to get to the next terminal. Guess people flying for the first time must make sure they have enough time to get to there connecting flight. We had just over 2 hours. and we did not have much time to spare. Would have been nice to have shown the first time travelers with me the airport.,Emirates,trip_advisor,['NA']
5778,A No Issues Flight,"People tend to speak out about Air Canada only when things go wrong, and seldom - that I've seen - when things go right. This flight well right in every way. Check-in was quick and easy (I had checked-in online the day prior but there are no self-help machines to check-in at Air Canada Frankfurt and print baggage labels and a boarding pass so you have to go to the counter). Boarding was orderly and timely. The flight departed on time and it landed early. Everything in between those events was largely forgettable (there's no way to make a flight pleasant when you're in a full airplane, in economy). The usual and mediocre 'chicken or pasta' but at least the in-flight entertainment system and, more importantly, screen are much better than previously on the Boeing 777. Flight attendants are dumpy and grumpy but nothing unusual in that the past several years. All in all, about the best one could hope for to get from Frankfurt to Montreal.",AirCanada,trip_advisor,['Responsiveness']
5779,"Very good flight, on time, clean and safe","I flew a round trip to Cleveland and back to LAX to visit family. Both flights were on time, the staff was very informative and friendly and the aircraft was very clean. In this difficult time to travel, Spirit made my experience a very positive one and I will definitely return for future trips as I felt very safe and was entirely satisfied for a great flight a very low cost. Thanks!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5780,Excellent flight,Despite being do long with a stop in Vancouver it was a great flight. Smooth flight with great seats and lots of room. Great stewardesses and stewards friendly chopper and upbeat. Great meals and inflight entertainment . Highly recommended.,AirCanada,trip_advisor,"['Responsiveness', 'Tangibles']"
5781,Terrible service.,Terrible Terrible changed my flight did not notify me. I got to airport on time and my fl8ght was changed with no notice. They did not care that it was there mistake. Stayed 10 hours at airport before I was able to get on another fl8ght. I will neverrrrrr use them again...the flights are cheap for a reason. When I finally made it half of the flight lost there luggage. Never do not use them. It's not worth the aggravated mess. Totally unprofessional and unorganized. NEVER Again!!!!,SpiritAir,trip_advisor,['Responsiveness']
5782,One great experience,The flight was on time .it's. Avoids service on board and great experience on the sky ur pilots was super profesional,SpiritAir,trip_advisor,['NA']
5783,Air Canada is the very bad,Customer service I have been on hold for 1 hour to change my reservation tried Twitter No answer Very frustrating,AirCanada,trip_advisor,['Responsiveness']
5784,Weddingmoon,This was my first time to fly. Traveling with a suit and a wedding dress was stressful. But Delta made it so easy with being able to hang out items in their hanger closet. The friendliness of the flight attendants was real. They were there for anything you needed. We will definitely choose delta again.,Delta,trip_advisor,['Assurance']
5785,Excellence at its best.,"Customer service Representative at Spirit Airlines Alexis East did an outstanding job getting us to where we needed to get to,so we could catch our flight on time. She should get 10 ⭐ s.",SpiritAir,trip_advisor,['Responsiveness']
5786,"Discount quality, full priced fairs",The person in the seat in front of me broke her chair so it was reclined within 3 inches of my face on our outbound flight. I had to sit with no room for over 3 hours. The return flight was delayed 5 hours due to “inspections” then maintenance to fix whatever was broken. I fly delta regularly and have never had these issues. Jet Blue has the quality of a discount airline with full priced fares.,JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
5787,Good service spoilt by poor sound,"First time flying with AC but the airline has a reputation that reflects the reputation of Canada as a whole. Dreamliner is a class aircraft. Very comfortable. Airport staff and Cabin crew helpful and friendly. Food good and plenty of drinks. Entertainment offer was very good with just released movies, games and music. But bring your own headphones because the sound quality is atrocious. Some shows had to watched with subtitles and I saw people give and play games instead. It's the difference between 4 and 5 stars.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5788,Cheapass Frontier,"I've flown Frontier multiple times and never in my life have I experienced the way I was treated when trying to board the plan with my personal item. Their employee Mark specifically started to harass the passagers boarding trying to scan their ticket to board the plane. He stopped everyone and made them put their personal item in the metal size box which I've NEVER IN MY LIFE EXPERIENCED. He would also not let you on the plane until you paid the $99 baggage fee which was more than the cost to fly. My bag was the same size going to MCO as it was coming back and fit under my seat just fine but I was not allowed to board your plane until I paid $99. I even called the company's customer service and was treated very rudely after having to wait over 1.5 hrs to finally talk to some who barely spoke any English and had to be patched through to 2 managers both of whom were very unhelpful. The best they could give me was a 90 day flight credit which I still have yet to receive. Honestly, I think they nickeled and dimed us bc the flight had severely empty seats so to make up for the cost they had mark make everyone pay $99 a bag.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5789,"A Cream Tea at 400,000 feet","I have never travelled Business Class before, never been invited to sit in a Lounge at an airport and have free food and drink, but this is a special treat as someone else is kindly paying. They welcome you aboard in French. You turn left and then, as soon as you arrive at your nest (retreat or cubicle - entirely cut off from the other passengers) they give you a glass of sparkling wine. They call you by your name. They hang your jacket in a cupboard (I was going to scrunch it up and shove it in a locker). They indicate a sleek black menu booklet. Yes, the staff are, to a man and woman, attractive personalities. Yes, they look you in the eye, touch your shoulder, smile and say “this is half the fun” or “the fun has only just begun” as they bring you a massive gin and Canada Dry tonic with nuts and refills of nuts and more smiles and more touches on the shoulder. A boiling flannel is dangled from tongs before you - a refreshing start to the treats in store – then they pull out your magic table and place a starched white cloth upon it. There is metal cutlery, glass glasses and a starched napkin. A second later, what you have ordered from the sleek black menu turns up: the most exquisite food I have tasted in a long time – and never in an aeroplane. Slices of tender cold duck with fresh salad leaves and a slice of apple and a little drop of plum sauce on it. This is followed by a rack of lamb - succulent and perfectly cooked, three scoops of ice cream (three flavours) and coffee: black. Then they help you with your blanket: magic away the polythene bag you’ve just ripped off it, insisting upon unfolding it and tucking you in as you recline! All this coupled with the joys of the seat that does anything for you, depending on which arrow you press on the little screen - including multi-directional massage! 3-pin headphones (making it pointless even to think about nicking them), an 18” television screen as clear as clear - and which doesn’t squish, stain and deform the picture when you press it; and, miracle of miracles, two windows which darken or lighten at the touch of a button. How does this even happen? And then, just when you’re thinking of going to sleep (it being 6pm your time and the windows have all been remotely darkened) one of Air Canada's Fairy Godmothers is at your side again, gazing lovingly, laughingly into your eyes: —“Can I bring you anything?” —“Oh no, really, [please just kiss me goodnight], I’m already slightly drunk on your excellent Dow port so...” —“Shall I bring you another glass?” —“What? Well, if you're offering...” —“It’s all part of the fun, remember?” And after four hours of darkness, Cinthia (for 'tis she) turns up again with English afternoon tea including scone, clothed cream and jam. As we make our final approaches, she comes round to thank me personally and shake my hand. The knack all the staff have is to make you feel as if they are only interested in you. I actually thought Cinthia was giving me special treatment, that I was the only passenger she was going to thank, that without me here today her job would have been dreary and dull. Until she thanked everyone else too. Now this is what I call service. Oh my.",AirCanada,trip_advisor,['Assurance']
5790,Good flight and prices!,"Even thought our flight was late departing, we made it to Akron-Canton only a few minutes late. It was a good flight and the price was great!",SpiritAir,trip_advisor,['Reliability']
5791,Good value,"Flights were comfortable and on time, clean planes, friendly staff. Had a traveler that was cursing alot, not wearing mask-spoke to by Flight Attendant-she was firm but courteous and her attention to him was appreciated but the rest of us!",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
5792,Perfect flights,"Flew to Vegas...them to San Jose a week later...then back to Columbus a few days after that...Southwest has the best flight attendants and pilots...never a bad experience...on time, and even ahead of schedule...",SouthWest,trip_advisor,['Reliability']
5793,"The new leather seats are comfortable and roomier. Nice upgrade, Southwest!","Great flight there and back! The pilot on my return flight on Friday, Apr 26th at 6:30pm from Midway to DAL was the bomb, highly-skilled and a cool cucumber. He put the passengers at ease in the midst of major turbulence ahead of a storm approaching the DFW area. Can't say enough about his ability in managing that flight well.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5794,Delta-Aeromexico Baggage Waiver,"Hello. I am travelling from Mexico with my family, currently have the Delta Amex Gold card so I can waive the baggage fee, my concern is that the first flight is a codeshare with Aeromexico, so not sure if is possible to waive the fees. This is how it looks my flights Mexico - Houston (DL7996) / Houston - Detroit (DL1307) There is a note below. ^(1) DL7996 is operated by Aeromexico. So in my understanding that is a DL flight so should be waive, but the note is concerning me a little bit. Please help me to understand that. Thank you",Delta,reddit,['Assurance']
5795,You get what you pay for,"Allegiant Air is a great cheep flight, if you do not choose extras, I.e. priority boarding, special seat, baggage, etc. During flight food and drink are expensive. Seats at smaller than other flights, if you are a big person you will not be comfortable Flight attendants were friendly. Attendants on this flight were dressed very well.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
5796,Beware when things go wrong with Delta.....,"EWR to MSP flight left on time, MSP to DUL was delayed several times (a 17 minute flight!!!!) by several hours because of a computer issue (aircraft was OK but computer did not accept this!). Had to rent a car for the last leg. Being an award flight and having to rent a car in MSP (return at Duluth Airport would have incurred substantial drop off fee), wanted to take return flight from MSP instead of DUL. Due to general skip lagging issues, Delta would not confirm that if I did not take the DUL-MSP leg that my ticket for MSP to EWR would still be valid and honored. Hence, had to buy a new ticket for over $400 for the MSP to EWR leg. Battling with Delta to get a refund of this since, having cancelled the reward return leg, I got not credit back for that either. All a bit of a con!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5797,No tiene espacio,Hay más espacio en un Transmilenio que en un avión de Avianca . Desde que decidieron cambiar las sillas no tiene sentido pagar más por que igual es como ir en un gallinero absolutamente incómodo .,Avianca,trip_advisor,['Tangibles']
5798,They never fail to disappoint,First flight was delayed just enough to miss our connection.we had almost a 2 hr layover . Only one customer service desk was open witch had 200 people in line (this was also 10 pm) I often wonder if they hire rude people on purpose?,United,trip_advisor,"['Responsiveness', 'Assurance']"
5799,One of the most arrogant airlines.,"Needed to change the return flight I was quoted $800. For a discount, bare-bones airlines, is ludicrous.",SpiritAir,trip_advisor,['Responsiveness']
5800,Trapped in Trudeau,"Air Canada seems to be pretty on the ball with long international flights, but the short hops are pathetic. My flights between Ottawa and Montreal times were changed at first from a 2 hour wait to 5 hours . So i booked a different flight with a 3 hour wait, Then the return flight scheduled for a 2 hour wait in montreal was delayed an additional 3 hours , so we waited over 5 hours for a 25 minute hop. The should learn from air france and KLM and use a bus for this leg",AirCanada,trip_advisor,['Responsiveness']
5801,"Not perfect, still beats the rest","I typically fly United... and while they are not perfect, they still beat the competition pretty handedly. I have never had a issue with a lost bag. They are more times than not on time and often arrive to the destination early. In fact, the few times they have been running late for take off, they made it up in the air and arrived on time. The crews are always pleasant and professional. And lastly, ticket prices is comparable if not lower!",United,trip_advisor,['NA']
5802,My self,I despise the fact you can get no human being on the phone! I called the airport had some questions it was my first time flying. Period. And kind of a gimmick having to pay $50 for one piece of luggage I shipped my stuff $20 cheaper and fit more in the box. It’s a bit misleading. But the flight was nice,SpiritAir,trip_advisor,['Responsiveness']
5803,Better than expected!,"Much better than expected! United seemed to have upped their game in recent years in light of bad publicity. All four flights (return to Vegas from Cleveland, through Denver and Chicago respectively) were on time with really good cabin crew. IFE via the United app, so make sure you have that before you leave - plenty to keep you entertained on the flight. Direct TV on a couple of flights with seat back TVs - don't see that often on domestic flights. Usual soft drinks and snacks served. Seats OK... Standard economy offering. Nothing expectional but you don't get deep vein thrombosis so small victories... Would fly United again in economy on domestic routes!",United,trip_advisor,"['Reliability', 'Responsiveness']"
5804,Best Flying Experience,"*THUMBS UP* I had such a great experience flying with Allegiant Airlines, and I am a person who absolutely hates flying. I have flown with almost every other airline in known existence, and I have always had issues with something or it was just ridiculously expensive. I have seen so many other reviews, saying how bad Allegiant Airlines is and how they have ""hidden fees"" and they dont, they are not hidden at all. Understand that flights are cheap because you are paying for your seat and if you need extra stuff, you are going to have to pay for that. If you do the math, you will be paying way more using another airline. Just save the money and add baggage ahead of time and you will save money. Over all Allegiant Air was very clean, very friendly and got me where I needed to be last minute at an AMAZING price for a non-stop flight, sooner than expected to add. I will fly with them again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
5805,Sucks,This is gonna be the worst airline I swear to God I hope they’re not business within three years. They’re always on delays and pay a little bit more money and go with a reputable bigger airline you won’t be suckered into paying ridiculous carry-on bag fees and every other ridiculous scam airline has to offer. First and last time,SpiritAir,trip_advisor,['Reliability']
5806,Worst airline,"Southwest has become the worst, most consistently unreliable airline since covid. They can't get it together. My poor mom was trying to fly to visit me and her first flight got delayed due to something being wrong with the heater. Eventually she got on a plane to her layover. Missed her connection. Got put on another fight that also got delayed due to a maintenance light. How do you have this many problems with your planes? This isn't the first time we've had issues, its just the time where I am finally fed up and writing a scathing review because it has happened sooooo many times now. I don't typically write bad reviews.. it has to be something repeated or terrible or both to cause me to write one. I'm still waiting to see how she is going to make it here. Get it together!",SouthWest,trip_advisor,['Responsiveness']
5807,Serviço de bordo exceção,"Por ser a minha primeira viagem internacional eu fiquei extremamente agraciado com a Avianca (Brasil). O serviço do trecho GRU - BOG foi muito bom. Tripulação atenciosa, ótima comiga, bebida e petiscos. O trecho BOG - PTY também me impressionou (Avianca Colombia). Recomendo muito.",Avianca,trip_advisor,['Assurance']
5808,"Low Prices, Great Service","Great Staff in Bucaramanga. Clean Airport. Huge Waiting room Plenty of Store. Kind Personal Free and Very fast WiFi Especially, I want to highlight the attention of the Spirit Airlines staff, Very Satisfied, Very happy.!",SpiritAir,trip_advisor,['NA']
5809,Worst experience ever,"I had a situation that last name was misspelled. When I tried to speak with a woman who was checking us in she was so rude and didn't want to help us. I asked what should I do she didn't give me any option she literally told you need to buy new ticket or you won't make it to your flight. When I tried to speak to her she just told me I have a lot of people behind you so if you don't want to buy new ticket just wait on the side and we'll see if you gonna make it or no. So I ended up buying new ticket and I had ti pay $550 from Dc to Fort Lauderdale, one way. Both way tickets that I already was around $250. It was obvious that she didn't want to help since she didn't even want to try. Our return ticket they fixed in literally 10min. Meaning she could have done that as well,at leaste she should have tried. Even paying wouldn't be a problem if she was nice to us. At least that. Customers service was terrible!! My worst experience ever, I will never travel with this company again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5810,Thank you Delta!,"Always a pleasure to fly with this airline. During these trying times, Delta has made a commitment to clean spaces and providing PPE supplies to customers. This promotes healthy and clean spaces for all. I appreciate this when I’m flying these days more than ever. They always have committed to keeping the middle seats open and that’s a huge relief!!! I will continue to fly Delta and recommend them to all travelers during COVID and beyond.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
5811,Quick flight to Toronto,"Overall the service and flight was pleasant. Check-in was easy and fast. As was the baggage claim. Plane's cabin was clean, as was the seating area's. Flight staff was pleasant and very accomodating.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
5812,Excelente  custo benefício,"Horário no previsto !!! Sem atrasos,Excelente lanche!! Atendimento muito bom durante o voo. Apoio para conexão!!",Avianca,trip_advisor,['Responsiveness']
5813,Bad customer service ,"Poor customer service. Our flight was completely booked, and the flight crew took up a fair few overhead compartments with their own personal baggage and treated customers like scum when they had no where to put their bags. Why are staff taking 8 compartments up on a full flight? Paying customers are priority. It delayed our flight as a fair few customers had no spaces for their carry on bags. No staff even helped them find a spot. Just told them to find spots themselves….. I previously flew business with AC and clearly that’s all they care about. If you are in economy they don’t care! No smiles, no friendly customer service. Wouldn’t recommend especially not economy!",AirCanada,trip_advisor,['Responsiveness']
5814,Anniversary,This was a cheap way to fly it’s a smaller plane so there is no class difference. For my husband and I round trip with one checked bag it was a little over $500 for both of us which is great. They like to take off early so make sure to be at airport and ready to go before hand. We sat in an exit row which cost a little more d/t my husband being 6’5” this was really the only option. All in all it was a good flight experience.,Allegiant,trip_advisor,['NA']
5815,Reliably good airlines,My wife and I have flown with United Airlines for the last 4 years and we always have a amazing experience.,United,trip_advisor,['Assurance']
5816,Terrible Service,"I want to like Southwest. They have a heart as their symbol and says that they want to spread kindness. Well, that's NOT what they do. They are not kind, compassionate, or caring. This is not directed to their employees. I'm sure they are told to make the traveler's life as difficult as possible. It's not their fault. But every other flight I have been on, when they make a mistake, they fix it. Southwest acts like it's your fault. Boycott this airline. Go with literally any other airline. I hope they go into the ground and end up bankrupt for how they treat customers. 4.5 circles? No. They shouldn't allowed to be more than 2. My advice? Find an airline that treats you and their employees well. That is NOT southwest. Maybe it's the new CEOs fault. Regardless, they have lost a lot of business due to their lack of care for others. Better accommodations for staff and customers is the only way this airline will thrive.",SouthWest,trip_advisor,['Responsiveness']
5817,Fantastic,This flight was the best I have ever been on. I wish I could just live there. The people who worked on board were really friendly and made it like home for us. The TVs were really good and had a whole variety of movies tv shoes and other things to choose from This is most definitely one of the best airlines in the world,Emirates,trip_advisor,['Assurance']
5818,Viaje a Punta Cana,"Viajamos a Punta Cana haciendo escala en Lima , el primer tramo muy bien , ya que el avión era nuevo con pantalla en cada asiento , el segundo pésimo, avión viejo y el desembarque en Lima fue pésimo tanto de ida como regreso , imagino que responsabilidad del aeropuerto ya que esperamos casi media hora para que abrieran las puertas y pudiéramos desembarcar",Avianca,trip_advisor,['Responsiveness']
5819,A GOOD SMALL AIRLINE,I like this Airline because I can fly from a local small airport in Pa and land in another small airport in Florida.,Allegiant,trip_advisor,['Tangibles']
5820,Excelente!,"Excelente aerolínea. El servicio y atención al cliente son destacables, muy buenos. La comida es buena. Se preocupan por el cliente y su comodidad. Los asientos son mucho más cómodos que en la mayoría de las aerolíneas. No cobran adicionales por todos los servicios como en muchas aerolíneas. Los beneficios para los miembros GOLD de Star Alliance son maravillosos. El sistema de entretenimiento a bordo es muy completo y con contenido actualizado.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5821,Vuelos satisfactorios,"Muy buena puntualidad en el despegue, atencion amable del servicio de cabina muy buen trato a las maletas y llegaron a tiempo y sin problemas",Avianca,trip_advisor,['Responsiveness']
5822,Is it possible to use Mileage Upgrade Awards on LAX - SYD (or back)?,"I searched the sub and found mixed answers... 1st question are they allowed at all (PS or D1). Second question, if I book Main and then complementary upgrade to C+ am I eligible to use Mileage Upgrade Awards? I thought I saw something that you had to be in class K or above. Currently, main cabin on that route is only V. Last question, are Mileage Upgrade Awards a set price? I saw 45,000 but didn't know if that changed based on availability. Thanks for your help!",Delta,reddit,['NA']
5823,Excellent Airline,"This was my first experience flying with Avianca and I hope it is not my last! I found the seats on our plane (in Economy Class) were so much more comfortable (i.e. leg room, seat width) than with any other airline. The flight attendants were very accommodating and friendly as well. What surprised me the most (like I said I've never flown Avianca before), was that all food & beverage on the flights were free! That is unheard of on many other airlines so it was a fantastic treat. On our 5 + hour flight we received a full meal (depending on the time of day) as well as a snack later on in the flight. Beverages (including free alcohol) were also provided throughout the flight. If you are travelling to/from a country where Avianca is an option I would definitely recommend this airline.",Avianca,trip_advisor,['Assurance']
5824,Real life hell,"These idiots are the most unprofessional amateur hour airline service I've ever seen. Let's do a rundown of what my Tuesday was supposed to look like and what it ended up looking like. Tuesday, Oct. 29: I'm leaving Portland, OR to go to NYC for a business trip. Arrive at the airport at 4:30 AM for my 6:00 AM flight. I'll need to stop in Denver to connect to NYC's La Guardia airport. In the end, I was to arrive at my final destination at 5:05 PM ET. Well, that wasn't remotely close to happening. I got to the gate in Portland at like 5:00 AM. Boarding was set for 5:15. There were no employees at the desk. 5:15 hits... Still none. Roughly 10 or 15 minutes later ONE employee shows up. They then have to set up all their stuff on the desk, etc. thus taking some more time. We end up boarding. We're on the plane for about 20-25 minutes. They tell us we have to get off because things are delayed in Denver due to weather. Instantly, I'm concerned that I'm going to miss my NYC flight... I ask and they say that it will be fine as that one was delayed an hour too. They reassured all of those heading to NYC that we indeed would be able to make it. 40 minutes or so pass, we get on and fly to Denver. We get there at 10:50 AM MT... Denver to NYC leaves at 12:00. And we're waiting to get off and over the speaker, we hear them announce that the bozos who set up the ramp/hallway thing can't figure it out. They couldn't get us out of the plane, essentially... So we had to switch gates and the plane drove over to another one. We get off the plane at 11:30. The gate for NYC WAS right next to where we came out but it got moved and the simpletons at the desk didn't say a word about where to go next to help us not miss our flight thanks to their nonsense. Sprinting through the airport to find the gate after checking the board, get there at 11:40, it very clearly says 12:00 is departure time and as we get up to the door they're closing it. IT'S NOT YET CLOSED. But they don't stop closing and then we're left out. With 20 minutes left. Plane visibly in sight, passes in hand. Very easily would have made it on if they weren't diddling themselves rather than properly setting up the ramp. You know. That thing they do several times every single day. Now it's off to customer service to get this fixed. Thankfully (sarcasm), several other flights had been delayed or canceled and ruined a bunch of flights creating a four-hour-long wait in line. Thankfully, one of my fellow travelers to NY was smart enough to call up the customer service line... which had been putting others on hold for literal hours as well. For her, she had to wait 45 minutes to talk to someone before they tried to scam her over and she was redirected to someone else. Which took another 45 minutes. But shoutout to Daniel who was the only bright spot out of all of this. He ended up helping me get things fixed without any additional cost... He should be promoted to run one of the other airlines because he's better than the garbage that is Frontier. Hell, even Spirit is better. So I got to the desk to just get my new boarding pass at this point which was for a 7 pm flight to Atlanta... I arrived in Atlanta at 1:30 am ET to be greeted by a lovely siren because the Atlanta airport morons were leaving doors open. A sleep-deprived me was very happy about this... More sarcasm. But that's unrelated to Frontier... Finally, 6 am rolls around for my flight to NYC and that, of course, gets delayed... Was I ever going to make it? In the end, I did. But it was quite possibly the worst experience of my life. First and last time I use Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5825,NEVER USE AIR CANADA,NEVER AND I MEAN NEVER FLY AIR CANADA. THERE IS NO PERSON TO SPEAK WITH FOR CUSTOMER SERVCE CONCERNING COMPENSATION FOR FLIGHT DELAYS. THE FAXES DON'T WORK AND THE PHONE NUMBER IS USELESS. I WAITED 2 MONTHS FOR A COMPENSATION CHECK FOR $379.00 EVEN THOUGH OUR HOTEL BILL WAS FOR $1000. THEY PROMISED TO EMAIL ME ECOUPONS TO USE IN THE FUTURE THAT WE NEVER RECEIVED. I CONSIDER THIS THE WORST AIRLINE I EVER USED AND I HAVE BEEN TRAVELING FOR 50 YEARS SO PLEASE NEVER USE THIS AIRLINE BECAUE THEY ARE THE WORST WITHOUT QUESTION.,AirCanada,trip_advisor,['Responsiveness']
5826,They have changed my seats and placed two 65+ seniors and me with 2 year old on the last row,"I have purchased trip for 6 people in February for July. 2 months later, I get an email from United informing me that they have changed flight back time and I see that they have changed all 6 seats that I have booked for the very last row I have two seniors (65+) and two kids ( one of them had recently turned 2) I have called to different agents and they were not able to assist me, finally I have asked for a supervisor and she (Jasmin, ID # V973341) told me that because I did not pay additional money for tickets, I can not expect my seats to be the same that I have chosen at the time of the purchase and the flight is full and she can not do anything. She also said it happened because there was a flight back change ( which I think is a total BS) and more over, she said it was done by automated system and if I want too do anything I should call airport! Really?! Does Unied think that all people are that stupid? I wish and truly hope all United Airlines workers travel for 5 hours with their older parents and toddlers on last row!",United,trip_advisor,"['Responsiveness', 'Assurance']"
5827,Typical Short Haul,"It was a short haul flight, lasting 2 hours. Seats not that comfortable, but I expected it for those on short haul . There is a personal entertainment screen , but you need to purchase earphones to take advantage of the service. Food provision gives passengers salted pretzels and drinks, nothing else. Service by the staff is just acceptable. No encounters with rude personnel here. Rode on Airbus A321-200 which provides 3-3 configuration . AC flight number 220 .",AirCanada,trip_advisor,['NA']
5828,Fly with someone else.,United is a classless company. They waited until 10 minutes until our original departure to delay the flight two hours. It’s not the first time this has happened too. They are unorganized and indifferent to costumer inconvenience. Fly with another company.,United,trip_advisor,['Responsiveness']
5829,"This is my 6th flight with them from Concord NC to Ft Lauderdale, Do. LOVE this airline!",Love this airline...Prices can't be beat! Captain and crew are very friendly and personable. Very clean cabin! Service is awesome! I've had 6 different crews & stewardess and they rock!,Allegiant,trip_advisor,['NA']
5830,Trip to Denver,The trip was great! All flights left and arrived on time! Time of wait between connecting flights was reasonable. Airplanes were clean. Employees were friendly and helpful.,United,trip_advisor,"['Responsiveness', 'Assurance']"
5831,"Especially Courteous, Friendly and Helpful Staff","I flew Polaris (Business) Class between San Francisco and Osaka and experienced only one drawback — the cold cabin temperature — during this 11 hour, 13-minutes flight on a 787. The pleasant ground crew ensured a smooth boarding process, keeping passengers informed in Japanese and English. The inflight crew provided professional, attentive service, which I have often found lacking on United. My seat proved to be most comfortable with all the controls in good working order, and the cabin was well maintained. The food proved to be above average for United cuisine. During the first two hours of the flight, however, the temperature was far too cold. Even my blanket failed to provide me with the needed warmth. A flight attendant helped me rearrange the blanket for the upmost protection and brought me another one. She talked with other crew members about the cooling problem and eventually the temperature was adjusted to a comfortable level. Though no fault of United, the overhead bins on a 787 are exceedingly high for short passengers, such as myself. I had to rely on the assistance of others to stow my carry-on above my seat and to get it down. At one point during the flight, I saw a petite flight attendant stand on an armrest to retrieve something from a bin. The flight departed and arrived on time.",United,trip_advisor,['Assurance']
5832,Favorite Airline to Florida,"Allegiant is always our preferred from Cincinnati or Dayton to Tampa/St. Pete. Airports are easy to navigate for us and those driving to pick us up. Flight is on time -- we travel 3 or 4 times a year on this route. Yes, we saw the 60 Minutes episode, the night before we traveled back to Ohio but we have never had any safety concerns.",Allegiant,trip_advisor,['Responsiveness']
5833,Today they earned 300USD but lost customer for 25 years,Their baggage policy is worst. Today they earned 300 dollars from me but the lost a customer for next 25 years. I paid for ticket 134 dollars and paid for baggage 230 us dollors. I have travelled to more than 2500 flieghts in my life time. This is the worst experience. They just put lowest pricings to attract customers and the they charge like hails for the each additional service u do. Also staff is non co operative. I paid for 3 bags to travel for 2. They are not willing to listen simple calculations. If I have option to give minus ratings I would do that.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5834,Frontier needs help,"On the first part of the trip from San Diego to Dallas, the flight attendants were too busy talking about other flight attendants and how they were being barbies. Ok, so I just had surgery. And I need assistance. The person that pick me up with the wheelchair walked straight to the next gate did not get me a chance to use the bathroom. Or ask me. When we got to the gate. I had 2 hours before my flight. Attendant did not want to take me to the restroom. Because he said he had other flights I asked if he could leave the chair and he said no. He needed it for other people. And left me at the bathroom 3 gates away from MyGate. Boarding the second plane. The Flight Attendant. Refuse to help me put my carry on bag into the department overhead. She said that it needed to go in the floor underneath the seat. As other passengers were Boarding the plane I had to stand up to move to let someone in the seat next to me where my feet got caught in my bag and I ask for a second time from my back to be placed up tough as she kicked it and said no. It needs to stay under the seat. During the I watched the same attendance being rude and snide with other Passengers. And now the icing on the cake we get to Orlando. I wait for a wheelchair. They rolled me off of the plane into the gate. To For other passengers that were using wheelchairs. The man that helped me off the Plain helped Another passenger off the plane as well. This man had the nerve to call another person over to push my chair. And the other person he called over was a little old lady. Half my size.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5835,Best airline in the sky,"Southwest Airlines is the best airlines in the sky today. I will go out of my way and even take a connecting flight just to stay with Southwest. The crew is always amazing friendly, they are fun to listen to as you board the flight, and they go out of their way to make your flight as comfortable as possible. I do have to sometimes fly the competition when Southwest does not service an area and the competition never feels as inviting or friendly to its passengers. You never have to pay extra for your seat, to check in luggage, or to change your flight in case your travel plans change. The best part of Southwest is that all the planes are the same and every seat is in First Class!",SouthWest,trip_advisor,['Assurance']
5836,I'm so disgusted with Frontier I had a flight going out January 23rd 12:55 a.m. I was confused what the day and time I s,I'm so disgusted with Frontier I had a flight going out January 23rd 12:55 a.m. I was confused what the day and time I show up at the airport on the 23rd at 7 p.m. to check in at 11 p.m. two hours prior to the flight nobody at the counter I asked the different airlines general questions they would not answer me told me to call Frontiers number on the screen I called and gave them my flight information they told me that Representatives will be there 2 hours prior to departure they didn't even warn me that I had missed my flight so at 11 when I go to check in the representative tells me that I miss my flight I asked her what can I do she said get on the website and request a partial refund when I call Frontier to ask for assistance on how to request a refund the representative said I did not I could not request a refund because it was 24 hours late. None of the representatives on the phone didn't understand English and I lost my $179.00. I will never fly one recommend frontier 🤮,FrontierAirlines,trip_advisor,['Responsiveness']
5837,"Horrible service, costs me over $600","The night before the flight was to leave I get a notification that the first leg of my trip was delayed due to “pilot rest.” Fine, but because of this I will miss my connecting flight. Call customer service to make it right and after 1 hour (most of which was spent on hold) I’m told they can only give me a voucher for the first leg because the second was on time. ARE YOU KIDDING ME!? I CANT MAKE THE SECOND LEG BECAUSE OF YOUR ERROR! So rather than lose that amount I took the entire $707 full trip refund. I was able to get to my third leg of the trip via American Airlines for $495. When I rebooked my last leg of the trip it was $777!! More than the entire flight was previously for only 1/8th of the distance. I will never fly United again. They’re practically thieves. Do yourself a favor and fly another airline.",United,trip_advisor,"['Responsiveness', 'Reliability']"
5838,Horrible review,"Horrible airline will never ever ever fly this airline again! They double charged me for the same bag on my reservation and are now refusing to credit me for the bag... that was the first problem. Secondly, our flight was delayed which happens time to time but when we arrived at our destination at DCA we waited an hour and a half for our bags to arrive from baggage claim. And apparently this happens every night at Frontier Airlines according to workers at DCA. Don't fly this airline they nickel and dime you for everything to boot and have horrible customer service!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
5839,Way too uncomfortable for long flights,"I am not a large person and the seats on the flight are so small and do not recline. For a nearly 4 hour flight, it is extremely uncomfortable and I will never fly Allegiant again for any flight over 2 hours maxium.",Allegiant,trip_advisor,['Tangibles']
5840,Professional and Quick,"In total the flight is simple... it was excellent for the direct flight and the cost. Leg room no😩! I would definitely recommend though! Short flight, pick a window seat and pre pay for luggage!!!! What a savings! You can also buy excursions on board, do it before you land so you save more money!!! Great airline.",Allegiant,trip_advisor,['Tangibles']
5841,very inflexible,"Air Canada makes no sense to me...I'll be in Montreal however I have a return flight to Australia which starts in NY So In July, 2019 I have to fly from Montreal to NY in order to catch my flight home....which travels NY to Brisbane via Montreal...And NO I cannot cancel the first leg, and if I am a NO SHOW in NY (because I am already in Montreal) the whole journey is cancelled...And NO , when I buy the tickets, I cannot just sit out the flights at the airport in Montreal I actually have to fly the miles Montreal to NY to Montreal to Brisbane....IS that crazy",AirCanada,trip_advisor,['Responsiveness']
5842,"A good, reasonablly priced airline","I've flown Allegiant Air two different times now. I enjoy flying on the smaller planes and I don't mind paying for seat assignment and checking my luggage since when you pre-pay for these at the time you book your tickets, the cost is reasonable. Being able to have a direct flight is wonderful and both flights left on time and arrived on time. I plan to fly Allegiant whenever I can.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
5843,Easy Flight,"Non-stop flight from Boston to Phoenix round trip. Flights were on time. Full cabin. Flight attendants were professional, courteous and accommodating. Even though regular seats [not extra room] seats were comfortable. Cabin service included soft drinks, coffee, and snacks. Enough to take the edge off a long flight. Cabin was quiet and customers were courteous. Chose JetBlue because of the non-stop flight. Would recommend to others.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
5844,Got to the airiport only to find out the flight had been cancelled.,"I often fly out of Niagara Falls as they fly into Punta Gorda which is the closest place to my home. Prices are good but on many occasions flights have been delayed, some as much as next day. Attendants are quite personable. Often find that certain items on the menu are not in stock so bring food with you. Although I bring the same carry on bag each time with no additional cost, I was charged $50 this time. Many others had the same issue. Very annoying.",Allegiant,trip_advisor,['Responsiveness']
5845,Great and inexpensive airline.,This airline is very efficient and friendly. Most of the time they are timely with their flights and do everything possible to make you comfortable. It's primarily the only airline I fly anymore.,Allegiant,trip_advisor,"['Reliability', 'Assurance']"
5846,3 Flights in South America,"We were on a tour of Brazil, Argentina & Peru. 3 of our flights used Avianca and all three were top notch. We flew first from Buenos Aires to Lima, then Lima to Cusco and finally back to Lima from Juliaca (Peru). All three used Airbus planes which as far as I'm concerned, are the best. I am a large male and on almost all flights, l need a seat belt extender but not on the Airbus. Also when the person in front needs to lean their seat back, I tend to be able to breathe on their necks and no way can I use the table. The Avianca Airbus gives enough room to use the table. The staff works hard even on short trips and the pilot gets the plane off the ground and to the destination on time. Utilize Avianca for your flights.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5847,God Awful.,Flights for two round trip ended up costing $1200 plus a hotel $300 as the flight was delayed three hours and we missed a ferry. They advertise $50 dollar flights hmmmm. Bags took and hour to unload which was the final insult. So I sit here now in San Juan going back home and there is another delay. Never again guys ; years ago was a great airline now cheap and the incremental pricing is just tricky. That’s the right word. Not enough people not enough maintenance too small for flexibility. With bean counters who have sharped the pencils past the point of pain. I will fly the other options. Not worth the hassle at any price.,FrontierAirlines,trip_advisor,['Reliability']
5848,Good,Hi emirates. I was returning home on the 8th december 2023 on friday by emirates Ek703 operated by air mauritius(Mk913). I have a big complaint to do about the meals we got for lunch and snack time. For lunch we got 2 options. We got turkey with rice and 2nd meal was beef. Either you guys could provided chicken or beef. My family and i didn't eat anything that day even though we were hungry. The desert also tasted bad. And now for the snack time before landing we got a cinnamon ice cream which was completely frozen and it was really bad. Compared to other emirates that i flew the services were really great. The toilet also was really dirty and not clean. Emirates i really like your services but when you are in partnership with air mauritius please emirates give us your own meal. Air mauritius service is always bad service. Thank you so much emirates.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5849,Arrived early again and boarding was organized and stress free.,I flew Spirit again and had another positive experience. Boarding was fast and we left on time. We arrived 15mins early. Yes they charge alittle more for a piece of baggage. But other airlines have higher pricing built into airfare to allow them lower baggage fees. So after I paid for o e piece of baggage on Spirit I still saved money.,SpiritAir,trip_advisor,['Reliability']
5850,Spirit is my best friend,"Easy and smooth flying, pilots are very professional , best pilots ever I have seen , airplane is very clean, hosts are very friendly with helpful.",SpiritAir,trip_advisor,['Responsiveness']
5851,Disappointed July 2019,"After planning my trip and saving for almost a year, they changed my seats on me. My family has a trip scheduled tomorrow July 5th 2019 and I bought the tickets in PREMIUM economy because I wanted to fly out of country relaxed. For the past 5 months I’ve had the same seats. I wake up today for check in and my seats are moved all around and my family is all separated. What the hell. I paid extra for these seats and the day before they separate us all? I chose air canada because of the good reviews. I called to get help and they blew me off saying my seats where never promised. Again what the hell. I planned months in advance so this wouldn’t happen and still get screwed over and no help on the airlines end. My first family trip overseas I have to spend 14 hours on a plane next to folks I didn’t pay to sit by and so does my family too. If someone would’ve written a review like this and I saw it I would’ve paid 200$ more for delta or united airlines. Tomorrow morning I’m going to the airport in a bad mood just sucks that I paid extra for premium seats and I don’t get them. Too late to reschedule trip 1 day before I leave.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5852,ABSOLUTELY HORRIBLE EXPERIENCE,"I arrived at my gate with at least 20 minutes until door closing. I purchased a carry-on bag before the flight and have a receipt of my purchase. When I attempted to board, they said that I needed to repurchase my carry-on because it ""was not showing up in the system"". After showing the woman working at the check-in desk the receipt for my carry-on, she insisted that if I wanted to board the plane I needed to pay $99 for my carry-on THAT I ALREADY BOUGHT and continuously threatened to give my seat away without ever even looking at my proof of purchase. I finally agreed simply so that I could get on the plane hoping I could reach out to customer service after the flight to clear up the situation. Another employee offered to help me with the purchase so the initial employee could continue to help others still waiting. The new employee helping me CLEARLY communicated to the initial employee that she was going to process the purchase for me. For some reason she had to manually type in my credit card numbers (which obviously took her a moment). We finally completed the purchase for the bag when the initial employee came to inform us that she GAVE MY SEAT AWAY. She was incredibly rude and condescending and completely disregarded both me and her fellow employee that helped me with the purchase. She claimed that the doors were closed and there was nothing she could do for me. Several people still sitting in the gate witnessed this entire interaction and also tried to help intervene as I was very clearly wronged. Two of these witnesses even gave me their phone numbers and offered to testify to the situation on my behalf. I filed two complaints with customer service explaining the entire situation and offering witnesses and all they responded is that ""they are so sorry but the situation is out of their hands here is a small voucher for next time"". AS IF I WILL EVER FLY FRONTIER AGAIN. This entire mess cost me over $500 IN ADDITION to the $153 flight that they blatantly gave my seat away on, and a 6 hour layover overnight in order to finally make it to my destination 15 hours late. HANDS DOWN THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD WITH AN AIRLINE, WITH AN EMPLOYEE OF ANY COMPANY, AND WITH CUSTOMER SERVICE.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5853,Just ok,"Paid $1,037 pp for flight to Aruba. Waited till about 6 weeks before booking but should purchased when $980 a few weeks earlier. Flight was ok. Seats and legroom are tight for 6’2” guy. Food decent, drinks good. Boarded last but wouldn’t pay for any upgraded seats.",United,trip_advisor,['Tangibles']
5854,JBU 2024 LAX to JFK,"Sunday flight leaving LAX at noon, full flight. I saw some seat reassignments happen post boarding which were handled easily and gracefully by the cabin crew. There happened to be a number of other airlines flight attendants all seated around me dead heading back to NY. They were all comparing notes on their schedules and how to maximize OT, I get it. Overall a few bumps but was very impressed with the 320-neo, it seemed like a very nicely updated interior. Clean and quiet. I’ll still be choosing JB over any other domestic airline for all the above reasons. Happy flying 🍻",JetBlue,reddit,"['Tangibles', 'Assurance']"
5855,Southwest,Always enjoy flying Southwest but what makes it stress free is the ability to purchase priority boarding,SouthWest,trip_advisor,['Responsiveness']
5856,Thank u for caring about ppl and not $,I fly often but out of all the airlines delta is the only one who blocked the middle seat thru this whole pandemic and im grateful! U guys showed it wasn't about $but safety and thats y im only flying with u guys going forward! Service was great...clean aircraft...jus love everything DELTA,Delta,trip_advisor,['Assurance']
5857,Terrible,Showed up for flight on time only to be informed they still don’t not have a plane. They knew well before but chose not to let anyone know flight was 4 hours delayed untill it was supposed to board. Missed connection due to their poor service,Avianca,trip_advisor,['Responsiveness']
5858,Horrible experience every time,Horrible website and data management. My email/password combination is wrong while using the new password immediately after resetting it; and they can't locate airline credit issued to me without a flight number which you can't even get if your flight is cancelled before then.,JetBlue,trip_advisor,['Responsiveness']
5859,Good Airline,"No Delays, Good Service, Just average in terms of boarding and schedule, In terms of comfort and cleanliness it was ok, so I guess its a good airline overall.",Avianca,trip_advisor,['NA']
5860,Great Service,Great service great time. I usually have less that good service with airlines but this time I tried Delta and was great. I really recommend this company,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5861,Servicio atento y puntual,"Es una aerolínea que aún guarda algunos aspectos que han ido pasando al olvido en otras: servicio de comidas sin cobro, atención más personalizada y cálida. Por otra parte, hay facilidades para el registro en línea. El espacio en cabina es cómodo.",Avianca,trip_advisor,"['Tangibles', 'Empathy']"
5862,Do not use Avianca,"Their Airbus is an insult: expensive, uncomfortable, smelly, crowded, hot air, not even free water, snacks overpriced.",Avianca,trip_advisor,['Tangibles']
5863,Decent flight but be prepared to be nickled/dimed to death,"The flight was on time both ways and the flight crew were very friendly. Pilot did a great job of landing the plane. However, you pay for everything including a soda or coffee/water in flight. The maximum weight of your bag can only be 40 pounds. You pay for a checked bag and a carry on bag, as well as your seat if you pick one. And if you are flying with someone you want to sit next to them so we did. You also have to pay for water or coffee or soda, no snacks. The seats are very, very small; probably the smallest I've ever seen in a plane. The initial flight price is usually a lot cheaper and it is a straight flight with no connections, so that is why we booked Allegiant. We hate having to transfer to another plane in a different airport and from Appleton that is usually Minneapolis, Chicago, or Detroit. After adding up all of the extras you pay for, it ends up being at least the same price as most other airlines. As I said earlier, they only perk is that it is a straight flight with no connections.",Allegiant,trip_advisor,['Tangibles']
5864,Horrible,Honestly Canada flight is the worst experience Flight delays they are so stingy. No water no food for $800 tickets. I have more bad experience with this flight. My experience was horrible and i mean it you will understand me when you have the same experience.,AirCanada,trip_advisor,['NA']
5865,They suck!!!!!!!! Never again!!!!!!!,"After our flight was delayed for three hours, and we were about to board they canceled our entire flight. Then we waited an enormously, long line and only offered us another flight two days later or a refund. No apology, no care that we lost our rental car money, parking money and the $1800 on the Airbnb we lost. NEVER AGAIN!!!!!!!!!!!!",SpiritAir,trip_advisor,['Responsiveness']
5866,A Fine Flight,"I have taken this flight numerous times and it's usually very good. From time to time there a small problems (sound tv, lack of the right drink or sandwiches, etc.0 but nothing major. Knock wood it's never been late.",JetBlue,trip_advisor,['Reliability']
5867,montreal cancun,we were packed like sardines in a airbus330 .took ages before getting half a plastic cup of diet coke,AirCanada,trip_advisor,['Responsiveness']
5868,Great value and non-stop flights make Allegiant a great choicee,I go to Florida a couple times a year. My destination is Fort Myers. I enjoy the great value and non-stop flights. An uber to Ft Myers is still a better deal than another airline and spending the whole day with taking flights with a stop-off.,Allegiant,trip_advisor,['Tangibles']
5869,Pleasantly surprised,"It was a pain in the neck paying for seats, carry-on and checked baggage - website is not user friendly. Too much trying to push ""their"" packages. When all said and done - it cost me and my husband and extra $500. BUT the plane was clean, roomy ( my husband is 6'3"") he had plenty of leg room. The in flight experience was very pleasant. For a 2+ hour flight would have been nice to have movie chooses.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
5870,Great customer service,Excellent service and great flight! Arrived early on both flights! Very helpful with disabled person.,Delta,trip_advisor,['Responsiveness']
5871,Flight to Maldives,The services was excellent. The crew was very helpful. The food was as good as any other flight. In flight entertainment was a bit hard to navigate but was also good. It was a wide variety to choose from. The lay over in Dubai was a bit inconvenient. I would recommend a direct flight.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5872,Price changes,Using your web site shows very good prices for our flight...however when you go to the emirates site.. prices change upwards...for no change to initial details...and luggage goes down from 30 to 25 kg....not a good way to handle a transfer....keep away from Emirates,Emirates,trip_advisor,['NA']
5873,Spirit is the spirit of the devil,"For vacation, my family decided to go to clearwater for 5 days. We got to the airport at 4 am in the morning, checked in, and waited for so long. When it was time to board, they said it was delayed for 2 hours. I was so disappointed. When it was time to board a 2nd time, they cancelled our flight because a flight attendant was too sleepy to work. Ridiculous. Then we wait 4 hours in customer service to get another flight, they said we cant do anything, gave us a 50 dollar coupon (as if i would ever fly by spirit again). We lost so much money for car rental, hotel bookings, and the lyft to drive to clearwater from Tampa. We ended up driving to nashville.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5874,Don’t do it!,By far the worst airline experience in the business... the last 3 trips from the same airport have been delayed for hours so it should come as no surprise to me that it happened again this time. I will never fly United again and will ensure my family and friends hear about my consistent experience. I will be cancelling my United credit card and will never fly United again!,United,trip_advisor,['Reliability']
5875,Good flight with slight delay,Overall flight was good and I love JetBlue’s legroom being 6’2”. Only hitch we had was a 30 minute delay in leaving Boston as our plane was late arriving from previous destination.,JetBlue,trip_advisor,['Reliability']
5876,Typical Allegiant for me.,"As usual for me,no complaints. Departed and arrived on-time both times. I use Allegiant because I just cant find a combo of hotel and flight any cheaper and after many years of using them I just have not had any problems. Even if I price everything out seperately I cant find my trip to Vegas any cheaper then I can with Allegiant. Its also a direct flight to Vegas which I really like.",Allegiant,trip_advisor,['Reliability']
5877,Flight canceled,"We recently were flying back from Indianapolis and our flight was cancelled last minute. We were scheduled to fly straight through and after cancelling our flight of 3 1/2 hours with a boarding number of A16 our new flight was 9 hours, 2 additional stops and boarding number of C52. We weren't compensated in any way. Because of the new flight I missed picking up my grandchildren which were coming to stay for a few days. I expected Southwest Airlines to give us points or some sort of compensation but we were not even given a reason for the cancellation. I was told there was nothing that could be done. From now on I will pay a few dollars more for an asigned seat on another airline.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
5878,Rome to JFK summer Holiday,"apart from the ground staff not having a clue and delaying the flight and not being able to speak clearly the flight was good, food was ok ran out of the salad option, but satisfactory for the price we could not complain",Delta,trip_advisor,['Responsiveness']
5879,Easy Experience,"As usual, Jet Blue is a reliable airline. Flight was uneventful, as one would like. Wish we fly direct from Albany to Ft.Myers . That's why we usually go to Boston as our departure site.",JetBlue,trip_advisor,['Reliability']
5880,Cheap flights end up not so cheap,"We flew and returned on Spirit from Pittsburgh to Orlando. The flight down was great, took off exactly on time and arrived in Orlando about 15 minutes early. The flight back was not so easy. We were told our plane had just arrived from another country, so boarding was delayed about 25 minutes because procedures needed to be performed. We finally pushed off from the gate and sat on the tarmac for an hour before the pilot informed us that traffic was being held up because of weather farther north and was being rerouted around it. But the kicker was we would have to return to the gate to take on more fuel. Another hour plus wait. But we got to Pittsburgh without further incident, just a couple of hours late. Can't hold the airlines responsible for weather, but don't know how much delay was unavoidable. Spirit is a bargain airline, but not as cheap as it first appears. Carry-on bags are charged for as well as larger checked luggage. Be aware that the weight limit is 40 pounds without an additional fee. Expect no other amenities, just basic transportation. But of course you get what you pay for.",SpiritAir,trip_advisor,['Reliability']
5881,57 min wake up call,"When you wake my family up a hr before we land to solicit your credit card, I'm all set. Staff was great.",SpiritAir,trip_advisor,['Responsiveness']
5882,Premium Econ or economy bid? ,"Hi all, I am flying YYZ to DXB and would like a comfortable seat to be in. I am looking at purchasing premium economy for $1700. But seeing as there’s bidding upgrades available, would I be better off to buy an economy ticket at $1100 and place a bid of $1000 or more + (this is about midrange) to potentially get business class? To be honest, I would even place a max bid for business.. Generally speaking I’m a risk taking person so this is my type of thing! :D Any advice helps! Thank you.",AirCanada,reddit,['Responsiveness']
5883,"Já foi boa, acho que está falindo.","Não há muitas opções de voos saindo de Aracaju, acho que para Brasília, só Avianca. Fiquei surpreso pelo serviço de bordo prestado. Um voo de quase duas horas só serviram "" água ou suco pasteurizado"" de péssima qualidade, bebi um gole e devolvi a comissária. Nada para petiscar, nem opções de compra e, tarifa nada de low cost . Testei a internet a bordo, paguei para avaliar, achei razoável apesar de algumas oscilações no sinal e o preço é mais barato que a da GOL para usar em todo voo. Isso somente foi positivo nesse voo para Brasília onde farei conexão para São Paulo. Comentário feito no voo.",Avianca,trip_advisor,['Tangibles']
5884,Great Times,"As usual, our flight with Southwest Airlines was smooth and had the added bonus of kind and entertaining attendants. 2 free checked bags, great staff, on-time, clean. Love!",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
5885,WORST AIR PORT EXPERIENCE,"worst experience of life time at cochi air port, customer service was very poor My 87 year old dad on wheel chair and me and my friend flying from Cochi. Our carry on and Luggage were perfect for the weight Limit. our hand bag she said was 3 Kg more where us our Luggage was 3 kg under,The lady in the counter, named Sini- gave has the worst flying experience of a life time. 3 hours in the counter adjusting the weights to the luggage back and forth, send us to different counter, they forgot to give my dad Boarding pass. it was horrible NEVER FLY FROM COCHI AIRPORT.BRIBERRY IS VERY NOTORIOUS . AIRPORT EXPERIENCE WAS THE WORST ABOUT JOURNEY, FLIGHT WAS OK",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
5886,"not terrible, not special","i don't think united is worse than most other airlines, but the experience of flying gets worse and worse. at this point, they charge you for everything--you get a glass of soda and a tiny bag of dull tasteless pretzels and you're jammed in so that you can't reach the snacks you packed in your carry-on. you have to pay for entertainment--not sure about wi-fi but what way would you bet? huge delay landing on return trip, otherwise it was on time. i'm at the point where i'll drive 500 miles to skip flying, but this trip was 2000 miles so driving wasn't reasonable. still, ugh. the flight attendants and gate personnel are nice, pleasant people--it's not their fault, but there's a feedback cycle here where flying sucks so you fly less so they squeeze you more when you do fly so that you fly less, etc.",United,trip_advisor,['Tangibles']
5887,"Flew from Austin, TX to Missoula, Montana roundtrip",The flight left on time and arrived at the destination on time. The flight crew were very personable. It was a good experience all around. I made my connecting flight with no hassles in LAX despite the construction at the airport.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
5888,Please read and please don’t fly with them,"The funny thing about this review is, I will most likely end up suing this airline. I’ve had about six hours sitting in another airline terminal, trying to contact lawyers who are currently in lawsuits with this airline. I arrived at Midway airport at 2 o’clock in the morning for my flight that left at 5:45 with my wife. After rushing through The airport and security it updated the flight to be leaving at 8:30 with unknown delays. Then after a short time later, it canceled the flight completely without any information on why or when or how this could happen. There were no emails sent there were no information updates. There was no flight coming in another hour. to give a little bit more context me and my wife were renewing our vows in Florida we had flower arrangements we had band arrangements we had catering everything was planned and frontier pretended,They could not speak English and handed us a tiny piece of paper with a barcode and said it’s basically on you . After sitting in a Southwest line for several hours they were able to work with us and help us with our points and multiple other issues we had that day they were some of the best customer service we have ever received in Southwest at a stressful time, such a stressful moment we still had to delay all of our plans by six hours, and had to even call a loan company in our local area to afford the flights because they were last minute. I’m trying to tell you as a customer who wants the best for other traveling patrons. This company should not see its 31st anniversary. This company should not be able to gaslight their prices and then charge you more for bags. This company should not be allowed to charge low prices and then rack everything up once you hit the gate terminal , this company is an absolute joke. This company doesn’t deserve to even see their 30th anniversary. The fact that I get handed a barcode and I am down thousands of dollars and all of this rescheduling and the only thing they have to say to me at the midway airport is you should have booked with another flight company . Every individual throughout the entire airport will tell you the exact same thing you get what you pay for and frontier should be banned from airports in every state due to malpractice and miss information as well as false advertisement. I will truly be calling lawyers currently working on lawsuits against this company due to how they conducted business and how they conducted themselves. Unfortunately I am still locked into a return flight home with this agency so I will be writing multiple reviews on multiple other websites , if it was up to me, I would’ve canceled the entire flight but due to how much it cost to reschedule last minute. I am stuck with them on this coming Monday. I hope anyone who books with his company or attempts to book with his company would contact a lawyer, or at least contact any plans they’ve made and gotten insurance for their future plans . Out of all the airlines leaving this airport today they were the only ones were they canceled flight and they were the only ones who handed out a tiny piece of paper with a barcode, leaving everything up to the customer. I am embarrassed for purchasing the ticket and I am embarrassed for even sitting in that room waiting for any form of customer service.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5889,Easy direct flight,"I like flying JetBlue. The direct Syracuse to Orlando flight is perfect; I wish they offered it more than once a day. They have more legroom than some other airlines I fly, and I like the tv's for every seat.",JetBlue,trip_advisor,['Tangibles']
5890,Manage your expectations,"I fly to the USA several times a year from Australia. I searched Skyscanner for the internal flight from LAX - ATL return and came across Spirit. I'd never heard of them before as I always fly with Delta but the cheap airfares lured me in. Whilst the airfare might be cheap they slug you with the baggage fees and once on board I was shocked at how small the seats were and very little padding. Lucky I'm small. I had no issues at all with both flights which departed and arrived on time. Would I fly with them again ? No. If you manage your expectations and remember it's a no frills, budget airline Spirit is a good A to B carrier.",SpiritAir,trip_advisor,['NA']
5891,La peor aerolínea de las grandes,"Si usted tiene la mala suerte de usar esta aerolínea, debe prepararse en caso de tener que hacer una reclamación. Mi historia a continuación: Viajé por pura necesidad en esta aerolínea (trato de evitarla a toda costa), acumulo millas con esta empresa por mi tarjeta de crédito colombiana, que utilizo para viajar por otras de StarAlliance (ya podrán imaginar por qué lo hago). Olvidé mi almohada viajera (sin valor comercial, pero de alto valor sentimental porque me acompañó en muchos viajes), y lo informé en el counter unos minutos después de aterrizar (el detalle del mensaje enviado de la historia lo dejo abajo). Resumiendo la historia, en el aeropuerto me informan que sí está mi almohada, que demoran en dármela por la distancia y los protocolos de seguridad y yo dije que no había problema. Fui tres veces y tres veces en el lapso de tres horas parecía la primera vez. Decidí irme del aeropuerto a la ciudad en la que vivo en Ecuador, luego de intentar recuperar mi almohada. Al día siguiente, ojo que esta es la mejor/peor??? parte de la historia, trato de poner la queja online y la sorpresa es que pasada media hora es imposible enviarla porque el sistema está diseñado para escribir en el idioma llamado Avianca (es un sarcasmo) en el que no te dicen qué letras o símbolos son válidos para escribir en su sistema. Ojo que sé algo de sistemas, internet, códigos, etc. y paso el texto por un ""eliminador"" de caracteres especiales y lo pongo de nuevo. El sistema de nuevo me dice que no acepta caracteres especiales. Atónito llamo a Avianca decidido a poner la queja así sea telefónica, lo cual implica más tiempo y dinero (así como esta review) y la respuesta de la operadora es que llame a equipajes Avianca en Guayaquil para solucionar o poner la queja. Le digo que ya no es una queja, sino dos (la no devolución del objeto perdido y el pésimo funcionamiento de la web de quejas) y que ahora sumaba una tercera (el que la operadora en vez de resolver mi solicitud decidiera enviarme a llamar a otro lugar). Finalmente anoto el número de equipajes pero le pido que transfiera a sistemas y web de Avianca para quejarme de lo mencionado anteriormente. Le digo al operador (quien me atendió con una actitud de jugador de póker, casi como que ni le importara) que la web de una empresa colombo-brasilera no admite escribir en español con eñe ni con tildes, como es normal en todas las webs del mundo (incluida TripAdvisor). La respuesta fue aterradora: no puede usar ""caracteres especiales, ni puntos, ni comas"". Le sugerí que en esa casilla publicaran la lista de ""caracteres especiales"" de Avianca (que no son las mismas a nivel internacional y que sólo y exclusivamente funcionan para la web de Avianca en la sección de quejas). Como puede concluirse, blanco es, la gallina lo come y Avianca no quiere recibir quejas por ningún medio (telefónicamente no lo hacen tampoco). Terminada la llamada a web e internet de Avianca, llamo a Equipajes de Avianca y responden en Centroamérica. Explico todo de nuevo, verifican y ahora resulta que mi almohada jamás fue reportada como encontrada en el avión por nadie, luego que tres veces me confirmaron que sí en el counter cuando hablaban con seguridad. Le digo a la operadora que quiero quejarme, y me dice que debo hacerlo al número de equipajes en Guayaquil. Decidí no perder más el tiempo, olvidar mi almohada, procesar mi frustración y hacer esta review. Abajo dejo copia del mensaje que traté de poner en el sistema de quejas de Avianca sin caracteres especiales. Ayer 23 de mayo de 2019 llegue en el vuelo Lima-Guayaquil AV7391. Olvide mi almohada viajera en la silla 20k. Hable, al rato cuando me di cuenta, con el personal de mostrador en la zona de check-in. Inmediatamente llamaron a alguien y si habian encontrado mi almohada (sin valor comercial pero mucho emocional, porque me acompana desde hace anos en los viajes). Me dijeron que debia esperar un rato por la distancia y varios procesos. Informe que iba a comer en el aeropuerto y volveria. Volvi y nuevamente estabamos en el mismo punto, sin almohada, sin solucion y adicional me piden que vuelva en un rato. Vivo en Cuenca. Dije que iba a recoger mi carro y que regresaba. Casi hora y media despues regrese, deje mi carro en zona de parqueo temporal (3 minutos), corri al counter y se repitio la escena. Esta vez me pidieron ir a la salida de vuelos internacionales no una, dos veces, porque cada vez que fui nadie de Avianca salio a darme mi almohada. Subi al counter y le dije a la chica que lamentaba mucho pero que pondria esta queja. La razon es simple: yo soy el responsable de mis objetos, pero Avianca y sus trabajadores deben ser claros y resolver problemas simples como este. La persona que me atendio me dijo que la persona que traia mi almohada estaba lejos y que era la razon por la cual no me habia dado mi objeto. Mi respuesta fue: informe a los pocos minutos de bajar del avion, fui y volvi al aeropuerto, han pasado casi tres horas, no les acabo de avisar. Lamentable. Vivo en Cuenca, Ecuador y si aun es posible tener mi almohada se los agradeceria.",Avianca,trip_advisor,['Responsiveness']
5892,HVAC Emergency - worth pursuing an exception?,"Hey guys, Wife and I planned on getting married in Vegas but recently our HVAC went down and a new furnace has to be installed. This has seriously messed our plans up due to our financial situation. Working with WGA tickets - yes I know how to read ""non-refundable"" but does anyone have any tips on how I can get any much needed money back to me for this? Is it possible they'll give me an exception for something like this? Can I maybe sell my credit to a family member or something? I appreciate any genuine help or advice.",Southwest,reddit,['NA']
5893,PLEASE DON'T FLY THIS AIRLINE,"After 25 years my wife and I wanted to take a trip just the 2 of us. Spirit was selected from the online vacation site. We arrived at the airport 21/2 hours early. waited in line for 2 hours. The one check in attendant that was working at the international station had 4 people there doing all their input that took 30 minutes while we all waited in line. I knew we were getting close to possibly missing our flight. A second person finally shows up at the station and in about 15 minutes we were on our way to security. Now there was another 20 minutes to get through security and I know it was going to be close, so we ran to the gate, 3 minutes too late the gate was closed and there were 4 additional people behind us in the same situation. They would not open the doors and let us on. Now I have been on many flights where people were late and they let them on while we waited. No announcement, nothing, they knew we checked in and were missing. So we go back to the line, wait again, to be told we can go on tomorrows flight. We were 2.5 hour drive from the airport. Wait another day to fly to Dr to spend 2 full days and then return home? Not interested. So we passed on the flight and vacation was no more than a dream at this point. But our luggage was on it's way to DR. Now what? I call the DR baggage office at DR, they said the bag was there and they could send it back to BWI. Great. I get a call on Sunday from Raleigh NC., your bag is here for you to pick up? What? I live in PA....Oh, I tell them need to send to BWI. I get and email on Monday from the baggage company that your bag is shipped and on it's way to Wisconsin? WHAT? So I call them, there was an error. It is coming to your house on Tuesday but you need to sign, so after days, of no vacation mind you, I have to stay home to sign for my bag. It shows up at 3 PM on Tuesday. Sent messages to Spirit, called the customer service and spoke with them. We were entered as a no show at the plane so we lose our money now... Nothing, no response, and nothing we can do from the customer service people as well.....SAD and the worst service ever. Not to mention our few days away never happened from the negligence of Spirit airlines. I don't want a future flight credit because I will never fly on their planes again....Please don't chance it",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5894,Always Outstanding,"We always fly JetBlue when traveling to Florida. We appreciate the direct flight, friendly staff and on time arrivals. This time, due to knee surgery, my husband needed wheelchair accommodations and we were very impressed. Everything was stress free on both flights. The attendants at both airports retrieved our bags and took us out to the taxi stand and car service area on our return. We were concerned about the airport part of the trip, but we did not need to worry. Looking forward to our next flight.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
5895,Very friendly crew and great service,Flew economy class but was treated as business class. Flight attendants very attentive and cordial. Got to sit in bulkhead row due to empty seats. Lots of room. Food was good and tasty. Arrived early to destination on both flights. Great job!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5896,Let down by customer services,When we arrived at Montreal for our connecting flight to Quebec we were told the flight was cancelled due to weather and was told we had to collect our luggage as they cannot keep it at the airport over night so we went to the belt and waited an hour only not to receive any luggage.. so again we asked and was told oh no they are in a holding room and to go to the ticket desk to rebook our ticket .. the young girl was extremely rude to us saying the next flight was in 3 days .. then she said I will get you on a flight tomorrow but it’s going to be cancelled !! Well what’s the point of putting us on it ? So then I asked where our luggage was and she had to call someone to ask .. I asked if there was a train we could catch and was told we deal with planes not trains .. so helpful .. NOT .. anyway buy the time they found our bags the last train had gone so I ended up paying $450 to get a taxi to Quebec .. I asked about air canada paying for the taxi and was told we don’t have to give you anything as it’s weather related .. they were extremely unhelpful to 4 old age pensioners .. I travel a lot but this was my 1 st and definitely my last with air canada,AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
5897,The absolute WORST airline out there,"Please do not book any trips with this airline to save yourself from losing thousands of dollars due to the constant flight cancellations that have been going on with Jet Blue. They do not care about a single customer/family/jetblue member. All this airline cares about is taking your money, and their current wait times are 5+ hours to speak to a representative that is just going to tell you to go **** yourself. My family and I booked our trip to Barbados last November 2021 and spent thousands of dollars on our flights/hotels/covid tests to travel outside of the country. We stayed the night in Boston on 4/8/2022 and flew from Boston to JFK at 6am. We were on the runway about to take off to JFK saturday morning when we all got an email that our flight was canceled. There was absolutely no reason our flight was canceled. Weather was perfect for traveling that day, and the flight that departed 30 mins before our flight was still on time to leave for Barbados that morning. We sprinted off of plane once it landed at JFK to see if we could make the flight that was still on time, but at that point they had already had a standby line of 15+ from others from our flight trying to make it onto this one. We then waited 2+ hours in line for customer service for them to tell us they had no idea why the flight was canceled, and the next flight would not be leaving until Wednesday. We were not offered a voucher for our canceled flight because we had already boarded one flight that day, which we had no control over since we were already on the plane when we all got the email that our flight was canceled. We were not offered hotel vouchers for being stranded at JFK, we were not offered ANYTHING. And on top of it all, they lost our luggage for 3 hours as well. This is a joke of an airline that is going down a very bad path due to all of the other negative comments I have been seeing lately on Instagram and other social media outlets. I will make sure anyone I know will never book with this airline, and I will not stop bothering this airline until something is done about this because this is unacceptable. Thank god United could get us out the next day, not sure why that was so difficult for Jet Blue?",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
5898,LAX-JFK,"Going anywhere cross-continent from west to east is either a redeye of a real early flight. So II call JetBlue and was told the counter opened at 3:30AM...Get myself there by 3: 00 AM...I've never flown JetBlue before and it came highly recommended. I booked MINT so i could get lots of work done on the flight with as much room needed to spread out. I got to the counter, It wasn't opened yet so I waited. Finally, the ground crew showed up and started telling people to have ID ready to drop off luggage...It wasn't at the counter, but since I was the first in line, I walked over to drop off my bags. They then told me I needed to go get my bag tag from a kiosk...and in a way that was insulting that I didn't already know that. So I went to the kiosk, got my bag tagged and went back to drop off my bag. The person then told me to ""get in the back of the line""...Look, If you want your customers to do employee work, you need to be a lot more specific on what you want the customer to do for you since you failed to hire more staff. And it wouldn't hurt to have your understaffed ground crew be a bit perkier even if it was 4: 00 AM... If JetBlue is going to offer a MINT class, and accept the fare, then they should offer MINT drop off service. Either way from MINT to Coach, the customers shouldn't be doing ground crew work. Once on the plane, the service was great. your flight crew was great, the ground experience sucked. I am finding myself flying to JFK more and more and since that ""bag my own"", I have used other airlines that treat the customers like customers, not unpaid employees... I get it, you really don't need my loyalty and so you arent getting it...",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5899,Хорошая авиакомпания,"Летели по маршруту Чили (Сантьяго)-Испания (Барселона) с пересадкой в Колумбии (Богота). Билеты покупал по распродаже. Начитался в интернете плохих, ужасных отзывов об авиакомпании. Что не кормят, стакан воды не подадут, хамят, издеваются. В общем, сущий кошмар, а не компания. Да, в последние года Avianca испытывала финансовые трудности, пришлось пойти на непопулярные меры: с недавних пор питание и напитки остались только на рейсах в/из Европы. На других рейсах-за деньги. Соответственно, у нас все было на рейсе Богота-Барселона. Еда, напитки, в том числе алкогольные. Даже ребенку грудному выдали пюре. Самолеты новые, Boeing 787 Dreamliner. Обслуживание тоже хорошее, все приятно и вежливо. На первом участке, где ничего не выдают, стюардесса предложила жене воды просто так, а когда ребенок раскапризничался, выдала банан :) Это наш опыт, может у других людей по-иному. Главное, всегда улыбаться и не начинать беседу с претензий. Мол, я купил билет, где моя фуагра и виски? Это Вам явно к другой компании. В целом, по распродаже можно взять билет, так как обычные цены приближаются к ценам приличных авиакомпаний.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5900,More Delta Tricks,"Just proved again Delta tries to charge more when you book through SLC. One way PSC to DFW $1200. Two segments same routing and times PSC to SLC $479, SLC to DFW $358. I guess as a stock holder I should be proud. As a Diamond member, I'm apalled. EDIT: I confused people. One way PSC to DFW has a stop in SLC. Not direct. It's more if you book 1 ticket than two. Same was true last month PSC to DCA. Saved 400 by booking two tickets rather than one, with same routing.",Delta,reddit,['Assurance']
5901,Damaged Luggage ,"I definitely had a bad experience. My luggage was damaged. I use rigid tool boxes for suitcases because they are very durable. When my luggage arrived one of the weels was nearly torn off. At the airport they had no staff to report it to. I filled out the online form and received a rejection notice for my claim. When I called to find out why I kept getting sent from one phone number to another. It's a $90 item after half a day I just gave up. There are other airlines!! It was my first time flying Spirit, very disappointing!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5902,Let down,Having flown with emirates many times I have to say this was the worst emirates experience I’ve ever encountered. Flight attendants looked like they were depressed. Everything was an effort even down to a simple smile. There was limited service. I was told if I didn’t take my meal there wouldn’t be anything else to eat for the remainder of our flight (even though the menu stated there was a sandwich before arrival). I understand that they have a stressful job but when you pay good money for an decent airline you expect the level of service to accompany that and I’m sad to said it didn’t. The return flight was no better which is sad as you don’t expect that kind of poor service from an airline like emirates.,Emirates,trip_advisor,['Assurance']
5903,Hours Delay,"Our flight was supposed to leave at 1pm; instead, after many delay announcements, we actually flew about 5:15pm. The airline offered us nothing: not a cup of coffee or an alcoholic beverage on the plane. We were supposed to arrive in West Palm Beach at 3 something; we actually arrived at 8:15. I am a JetBlue frequent flyer but I think I’ll have to try another airline. Oh and the TVs didn’t work, which seems to happen every time I fly.",JetBlue,trip_advisor,['Responsiveness']
5904,Avianca / Expedia Voucher Use Beware,"Last year I had a multi-city trip booked on Avianca from the US to Colombia. Of course, cancelled by COVID-19, and although I wanted a refund, I got a voucher. Last week rebooked the flights for dates in June. First, I had to call Expedia to use the voucher - fine, at least they have a callback number instead of you sitting on hold 2 hours. Booked the flights, but never got an email confirmation; had to call them back and wait again. Then on their website, I never see the updated flight; they re-use the same confirmation and itinerary numbers, so on the website all you see are the flights that were cancelled last year. After a couple more calls they said I would never see them there, because I had done the original booking in late 2019, and to their system it looks invalid. Their solution: go through Avianca's website. Go to Avianca's site, all I can see are e-ticket numbers and an error that I can't manage the trip there because of the voucher. At this point all I wanted to do was seat assignments, but that fails of course on the Avianca site. I finally got through to someone at Avianca to do seat assignments over the phone - but it failed for her too. Their response? Call Expedia and do the seat assignments there. So now I'm stuck, I can't view the flights on either website, Expedia and Avianca support each saying to call the other, and nothing gets resolved. I'm trying to get Expedia to call Avianca's ""agency support"" but that's going nowhere, too. Very frustrating.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5905,Is there a point to buying regular economy vs basic economy when flying Lufthansa?,"Just booked 4 tickets on a Lufthansa flight from SAN to BCN with a layover in MUC. Booked through United, all flights operated by Lufthansa. I'm only Silver elite, but might be Gold again by the time I fly in November. I noticed I cannot pick my seats on Lufthansa, and that even regular economy seats are $44 at the cheapest. I bought 4 tickets, but am only checking 2 bags ($75/bag/way - $300 total). Am I missing something, or am I really better off cancelling this and re-booking under BE to save $500?",UnitedAir,reddit,['Tangibles']
5906,Overcharge per passenger,"When I booked with Spirit Airlines the price was fair for a one hour trip. What I didn't expect was the charges for seats, luggage. The luggage which I boarded with was under 22x18x10, the fee was $74 per person $148 was the total. Please make sure to never fly with them, book Delta.",SpiritAir,trip_advisor,['Responsiveness']
5907,Over it!,"I have been using the same bag to travel for several years... bought intentionally because it met size requirements... now all of a sudden it is too large. No, it was not over stuffed. It was even under 40lbs. I asked the check in person why all of a sudden this bag that I have used countless times, no longer meets the size requirements.. and her response is that an email was sent out recently that it has been noted that not all bags have been being measured like they are supposed to be. She said the fee would be $120 for being over sized! These damn airlines have worked my last damn nerve! Then there is the consistency rude AF TSA staff.",SouthWest,trip_advisor,['Responsiveness']
5908,A positive experience!,Glad we disregarded negative reviews. Only problem mostly Spanish spoken. Challenge to step up our bilingual game.Hola!,Avianca,trip_advisor,['Responsiveness']
5909,Liquidate 4 annual boarding upgrades for coworkers,Hi! I have the biz performance cc and the 4 upgrades that come with that annually. I am flying for work soon and have coworkers with me. is there a way that my card can use the annual upgrades on them so that I can be reimbursed for them from work? Thanks!,Southwest,reddit,['Assurance']
5910,Horrible,Thirty bucks to check in a carry-on? Horrible! Avoid this airline at all costs! Took an hour to get any luggage that was checked-in!,United,trip_advisor,['Tangibles']
5911,Paid for First Class Flights (Felt like a Greyhound Bus),"None of the electrical components (Lay flat Bed, plugs, or lights) operated during my 11 hour ""first class"" flight from Athens, Greece to the US. While the flight attendant did manually lay the bed flat. They forgot to bring it back to the seated position which meant I had to sit on the side of the bed, wearing no seatbelt during the planes landing. (VERY UNSAFE) Our inflight meal looked and tasted like terrible mush. The entertainment was glitchy- with sound fading in and out during the entire flight. We were not able to access wifi until 1 hour prior to landing. There were no mid flight snacks offered- but when I asked for one the flight attendant found me a bag of stale chips, old mini chocolate bars and an apple. I did receive a small credit. But I do not feel that it nearly compensates for the price of our tickets and this unsafe and unpleasant experience.",United,trip_advisor,"['Tangibles', 'Assurance']"
5912,Value and safety.,"Have flown with Allegiant several times and the experience is consistently good. Always safe and with no hassle in any area, from getting flight info online to arriving home. Staff has been 100% positive in all areas. This is a stripped down, bare bones flight. My only negative is the seats which are for children though adults sit in them.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
5913,The worst hub and experience with SW,"Hubby had to Fly from Houst to Denver for a week, then fly back. Coming crack 2 weeks in a row it’s been a s$&$ show in Denver. My husband was delayed last week for 2 hours. Now here he sits in the airport again with 2+ hours delay and still waiting. Either SW needs to get it together or the airport does. He flies select and flies weekly. He has the choice of other airlines and always liked SW. now he’s rethinking his loyalty. It’s ridiculous after a long week away from his family. Get your act together SW!!!",SouthWest,trip_advisor,['Reliability']
5914,Another great flight with Delta,"On the road again and it was another quick flight with no issues with Delta. Boarding went smoothly with planes full with rescheduled people from storms on previous days, but heard very little grumbling. Best treatment and seating arrangements of an U S airline.",Delta,trip_advisor,['NA']
5915,Low budget Airline with high prices,I will never fly this airline ever again. The cost for a bag is ridiculous being this a low airline. My first and ever so last time using Frontier,FrontierAirlines,trip_advisor,['Tangibles']
5916,Disappointed with Emirates Customer Service,"Tried to call Emirates customer service but in vain. Very disappointed! Managed to call local office in Istanbul office, but the staff was quite rude.",Emirates,trip_advisor,['Responsiveness']
5917,TERRIBLE EXPERIENCE,"They got my luggage missing since 12/25/2019 and have recused to find it or compensate for it. They have treated my family with so much injustice, inhuman and racial discrimination. i just received a reply from them that they will not find my bag that they got missing since December 25 with all my valuables and my childrens clothings for christmas. They have denied my kids my family the opportunity to have a decent christmas and every time I call them there is never anyone who Knows who is dealing with my case until I had to go on social media before I get a response. THEY just replied me that I will not be refunded for my bag and valuables and they will also not be finding my bag for me. Please is there anyone out there with same experience and what advice can you offer? I am considering all options to get my bag back cause It’s been 5 frustrating months dealing with them.",SouthWest,trip_advisor,['Responsiveness']
5918,No respect for special needs,"They charge me $200 to check in earlier because my daughter has down syndrome and she needs extra time, completely unacceptable and inconsiderate of young families needs. As if it was an expensive enough to try and raise your children, especially children with special needs.",SouthWest,trip_advisor,['Responsiveness']
5919,Best flights for retirees,"If you can work around their flight schedules, Allegiant has the cheapest flights available. I have been flying from Iowa to Florida for ten years now and saving hundreds of dollars.",Allegiant,trip_advisor,['NA']
5920,Awffffuuuuulll,Dont do it. The absolute worst. Book here if you want to risk getting to where you need to go. Constant delays and cancellations let alone high baggage fees. You end up paying the same for a more reputable airline.. ppl sleeping all over the floors due to cancellations or delays. Seats are awful and dont tilt back. Very little room.,FrontierAirlines,trip_advisor,['Responsiveness']
5921,Top service Miami Cartagena,"The checkin at Miami airport was extremely slow, about an hour on line to check in. However, after that I was pleasantly surprised with the service, flight attandant professionalism, food and in flight entertainment. Leaving from Cartagena was quick with checkin process.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5922,TRAVEL IN LATIN AMERICA,"because of high intensity travel it is HIGHLY RECOMENDED to pre-check EXACTLY 24 hours before flight time to avoid any problems. If you have the facility to pre-check, do not delay in doing so.",Avianca,trip_advisor,['NA']
5923,Falta de alternativas a vuelo perdido,"Personal del área de ""check in"" de la aerolínea Avianca en el aeropuerto de Perú, se mostró poco comprensivo y no ofreció ninguna alternativa viable para nosotros, dos pasajeros que apenas llegamos 6 minutos retrasados a causa de otro vuelo, donde no se nos brindó ni tan siquiera una ayuda para poder continuar nuestro viaje al destino final Puerto Rico. Tanto la representante al principio de la fila, que estaba totalmente negativa a cooperar, cómo la representante Diana del mostrador y el gerente de turno Rodrigo Rivera, el día 28 de junio de 2019 a pesar de haber sido bastante diplomáticos, pero el trato fue pésimo. Nuestro viaje se vió empañado al final, después de haber utilizado esta aerolínea más de 4 veces en viajes corridos en los países de Sudamérica Colombia y Perú. Más de 8 horas en el aeropuerto intentando resolver la situación sin éxito. Totalmente descontentos con la aerolínea Avianca el trato de su personal y la poca comprensión y cooperación a personas qué utilizan su servicio pagando con mucho sacrificio por pasajes de avión. No recomiendo la línea aérea Avianca y mucho menos puedo evaluar de buena manera el personal del mostrador de Avianca en el aeropuerto de Lima Perú.",Avianca,trip_advisor,['Empathy']
5924,Return leg from Miami flew down on United,Coming home to Chicago even though had to make a stop in Atlanta proved better as it avoided traffic at O'hare back downtown also got to experience both the good and bad of Delta. On the flight from MIA to ATL the flight attendant in first was awful he could care less about proving for passengers let alone safety. He was too busy on his phone. I wish I had gotten his name and picture to report him. The second plane from Atlanta to Midway was just the opposite great friendly and personnel service. This flight attendant knew do how to work with people and it showed. I also wish I got his name and wold of provided 5 star report to Delta. Because we had the good and the bad was why I gave delta a 3 not 5 star review. United on the other had coming to Miami was awesome!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
5925,A good value but 'Early Bird' is a scam,"Southwest is my go-to airline because of their flexibility with rescheduling and choosing seats. However, what they don't tell you is that if you don't buy Early Bird or check in promptly, you could lose your seat (since they overbook some flights). Given that Early Bird prices have increased significantly, this is a lack of 'transfarency' on their part in that Early Bird amounts to a hidden fee needed to guarantee your seat on the plane even though you've already paid for it.",SouthWest,trip_advisor,['Assurance']
5926,Review on Emirates Airlines,"My first Air travel was through Emirates on DT March 10 2013 from Ahmedabad to UK and the journey was so comfortable and cosy that all my later journey to US, Dubai, Israel, Jordan through other airlines was inferior in many respects.I recall my 1st journey and shared with my friends and relatives and thanks Emirates that they all satisfied. I am excited that again I travel through Emirates on dt 12thJan 2022 with my wife, hope the journey will be comfortable. Now I have to travel frequently to US so beleave that Emirates Airline will be preferable. Over all in all aspects whether food, entertainment, crew services and behaviour etc I am quite happy compared to other airlines. Thanks Emirates airlines for the return of our money.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5927,"Travels from Clarksburg, WV to Sanford International","The departing flight was delayed to refilling oxygen on the aircraft. We boarded after a delay in the terminal. However, once onboard we sat for another 45 minutes. One would assume the refilling of oxygen supply would be handled expeditiously by lay airline personnel. However, an on call mechanic was called it and could not locate the part/s to refill the tanks. I find that extremely odd and ineffecient. The plane creaked, squeaked and rattled during the flight. The PA system is terrible. Passengers cannot understand anything the flight attendant or pilot is stating during inflight travel. Do not expect wi-fi service onboard and all food snacks and drinks are very costly. Also, be aware, you'll need to pay extra money for extra leg room, front seats and carry on lugguage that will not fit under the seat. Return trip was extremely wonderful0, yet, the audio PA system is terrible. I do however, love the direct non-stop flights to Florida.",Allegiant,trip_advisor,['Responsiveness']
5928,BAD EXPERIENCE-FLY OTHER AIRLINES,"Although it appears you are getting a budget flight, the airline charges you for everything. Be careful to read the fine print on everything, especially if you are going to be pre-paying for shuttle service. Make sure you are completely aware of what area of the “strip"" you are getting dropped off at on ""Las Vegas Blvd"". I found Allegiant’s fine print to be very vague. Allegiant offers shuttle service apparently through a third party company, and if that company decides you are not in a covered area on Las Vegas Blvd, you will not be transported and Allegiant will not refund your money. Be sure to get a receipt if you have to use an alternative service...it MIGHT give you a better chance of getting reimbursed since Allegiant claims they have no way at all to confirm whether or not you were on the shuttle they scheduled for you. But even having a receipt for alternative transportation is questionable, and a refund can only be requested by submitting a request online and in return Allegiant will notify you by email that their response can take up to 60 days. Also keep in mind that in addition for charging you for the flight, you are also charged extra when selecting your seat, carry on over-head luggage, drinks on the flight (soda, water, tea, etc.), even to print out your boarding passes. By the time you've paid all the extra charges and gas, it might even be less money to fly with the more reputable airlines out of Sacramento. As a frequent flyer, I have never had so many issues with any airline as I have with Allegiant, and my reviews that I rarely write are always for positive reasons. This is the first time I have felt the necessity to provide an unfavorable review. This is my first and last trip with Allegiant.",Allegiant,trip_advisor,['Responsiveness']
5929,The worst experience with United yet.,"We purchased a round-trip ticket a month in advanced for us to take a break to Las Vegas for Thanksgiving, with my wife and my 11 year old daughter. Came time to fly out of Denver... Bad Weather, but technical problems with the plane. Took 2 hours for them to fix the plane and take off finally after midnight. We didn't feel safe after the second delay message... so we purchased a ticket with another airline and flew to LAS at our own cost. That airline had no problems and was on time... (Frontier). I don't think it was a bad decision to think about my family's safety. I just didn't inform United I was doing this... this was my mistake... only if I knew ahead of time, that you have to tell them if you aren't going to use one of their ""rotten"" tickets. Once came time to fly back from Las Vegas... we went to the airport 3 hours ahead of time to check in and relax before the flight. They said that since you didn't use the first ticket, your whole itinerary was void. So the $800 tickets we purchased to use for the one-way to Denver was worthless? I din't even know there was such a rule... it's not written in any of the documents we read when purchasing... and I've never done this before. I just didn't feel safe with the multiple delays. I'm sure they sold our seats to someone else after we didn't use them... so they made 2-3 times their money back already. After waiting for a long time we were directed to the manager C. Yoshida... this person had such a bad attitude, she acted like we stole something from them... she acted like we were criminals... she treated us with no respect at all. After directing us to her podium, with gestures, not words, and then leaving us there for about 10 minutes, with no warning... she went to some people sitting across the hall to talk with them... and when she came back she flat out said your tickets are worthless and I'm not going to help. They probably already sold our seats to someone else for the LAS trip and maybe this trip... so they already made money on the one way we didn't use... now that we want to use the other direction to Denver... she says, that they are worthless. She said, call United, see what they can do for you... I knew no one would answer so... With lots of pleading, and us asking for a supervisor, she finally called her supervisor. The supervisor granted our tickets to fly back to Denver right away. I could hear her trying to convince the supervisor to nullify our ticket and make us purchase another one. This person had a very nasty streak. Once she came back to us she said, that ""she (her supervisor) granted your request to reinstate the tickets, but I wouldn't have done it"". I don't know what prompts another human being to be so nasty to another one, without even knowing them or their situation. I wanted to find out if she had a bad day or something, just so I could understand her mean steak... but right away she said, ""it's done, she accepted and I'm doing it"" so we should just cool our personal question. All I asked was ""are you having a bad day?"" I think it would have made it easier to grasp if I knew she had a bad day to begin with and she was taking it out on us. I didn't want to escalate things at this point, so from there on, it was ""yes madam"", ""No madam"" Before all this, we went to the ticket counted and asked why we couldn't check in at the computers... and it seems like no one at that airport (LAS / United airlines) likes their jobs... because they are ALL rude and give you one word answers. very poor customer service at the ticket counters... I think maybe they were all told that they were fired after the day or something like that, so they just didn't care about serving anyone in a respectful manner. I hope I won't have to deal with anyone in LAS / United, in the future... I'm definitely going to try to avoid United in Las Vegas for future trips. I will definitely try to go with another airline even if it costs more.",United,trip_advisor,['Responsiveness']
5930,"Going to Colombia, and to go to different cities into the Country  , is the best option","For business purposes this flight is very good. You arrive around 07h00 ( a bit early) and then you can be on the street in minutes and go safely to any meeting at 09h00. Traffic is very intense in Bogota, so this flight gives you plenty of time to use your time efficiently in Bogota. If you need to go to other cities in Colombia, this flight allows you to get connecting flights using the big offer of Avianca national flights, which are very good. I try to use Avianca into the country, even if I have to take roundtrips daily and sleep in Bogota, because they have the best connectivity to most important cities. Also the VIP saloons of Avianca are very confortables. Drinks included. To get the best rate, always buy your national flights when you buy your international ticket. Don't do it separately.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
5931,Changed connecting flight never notified,Unbelievable- all the way through check-in and everything indicated trip as scheduled- lo and behold changed connecting flight without ever notifying their customer. Not even mentioned when bags were checked- still shows original itinerary in their app. Horrible customer service- no help at all from their counter folks.,SouthWest,trip_advisor,['Responsiveness']
5932,Andata e ritorno dalla Colombia,"Per il nostro viaggio in Colombia abbiamo volato sia con i voli interni sia quelli internazionali con Avianca. Devo dire che mi sono trovata benissimo in tutti e 6 i voli che abbiamo effettuato. Voli tutti puntuali, con lo spazio per le gambe superiore alla media delle altre compagnie. Il personale è sempre gentile e disponibile. Utilizzerò ancora questa compagnia",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
5933,Nice aircraft with good service,"Food is good, complimenteert service is good. Online entertainment system works perfectly. Would definitely fly again with United.",United,trip_advisor,"['Tangibles', 'Reliability']"
5934,Pathetic,Pathetic. They canceled the flight from ewr to mco the last minute. When I called they said they will refund me for the forward journey but keep my reservation for the return journey. I confirmed with the call center agent three times. They sent me no email confirmation. The day of lithe journey when I tried to check in I found that they canceled both the reservations. When I called again they were non chalant and said may be it was a mistake.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
5935,You Get What You Pay For,"Allegiant is a small airline and they're able to offer low prices because they only provide flights to specific destinations a couple times each week in order to fill every flight. I stress, they are a discount airline. The seats are small. Every extra costs you, including seat selection, bags (even carry-ons), priority boarding, drinks/snacks, and so on. That said, there is no other airline that can get me from L.A. to MT for under $200 (if I pack light), and non-stop, no less. I fly Allegiant between L.A. and MT at least once and often twice a year. If they have cancellations, you're screwed, becasue there probably won't be another flight to your destination for 2-3 days at least. That said, if you're willing to take a chance you can get a screaming deal on round-trip flights. One last note - overhead bins are pretty roomy, but they fill up fast because carry-ons are cheaper than checked bags. I've never had trouble fitting my small rolling bag or duffel up there.",Allegiant,trip_advisor,['Responsiveness']
5936,Empresa muito boa,"Atendimento fora e dentro da aeronave muito bom, pontualidade e serviço de bordo excelente O atendimento no balcão foi muito bom. Serviço de bordo excelente. Atendimento na aeronave excelente.",Avianca,trip_advisor,['Responsiveness']
5937,JETBLUE has no one on their level,"At LGA, they now occupy the old Maritime building and getting in and out is a breeze. TV for everyone. Unlimited music for everyone. Available WIFI that actually work, as compare to UNITED that is absolutely horrible.",JetBlue,trip_advisor,['Assurance']
5938,“In a world full of no’s southwest is a plane full of yes’s”! Haha what a joke,"In a world full of no’s southwest is a plane full of yes’s! Haha what a joke! The planes are so old, no tv’s, tiny seats, no outlets or charging ports, only one bathroom in the front & back. Then one of our planes intercom systems didn’t work (couldn’t hear the pilot at all) and then they said our second almost 5 hour flight also had no WiFi! Then we had an unplanned plane change in Houston, that we had to run from gate 3 to gate 43 in 10 min to make the next plane. Since there were storms in Dallas our flights got cancelled 4 times, couldn’t not accommodate us on any flight till next day (took 8 hours with connection to get to Seattle) or hotel reimbursement . What a joke, won’t be using this airline again!",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
5939,Not Worth Extra $$$,"Bought Comfort + seating for this medium haul flight and honestly I didn't feel like I had much more room compared to flying a budget airline in normal economy like Aer Lingus. The food was mediocre, the seats were tight (and both flights overbooked themselves!) Overall, my Mom and I paid twice as much for seats for no better service, and I've come to expect more from Delta. Don't waste your $.",Delta,trip_advisor,['Assurance']
5940,Absolute worst in the airline industry. Hope my Co-vid vaccine protects me!!,"My wife and I are senior citizens, and we booked our return trip from Fort Lauderdale to Pittsburgh through Priceline. We packed our single suitcase lightly (additional fees are assessed for weights over 40 lbs.) and paid the $43 to check the bag. The flight was supposed to leave FLL at 8:59 PM, but was delayed an hour when they had no crew to fly the plane. The plane was full of passengers with absolutely zero social distancing, Passengers were seated shoulder-to-shoulder, a very narrow walkway between the rows of six seats. The seats are configured by Spirit to maximize number of passengers with little regard to passenger comfort. Beyond the few front seats, that carry a hefty upcharge, there are no comfortable seats for a taller, wider shoulder person. Movement, once seated, is very restricted for any passenger, but if the person with wide shoulders is in the aisle seat, anyone walking past during the flight will hit him/her constantly. Final overview... ridiculously uncomfortable seating, absolutely no social distancing, poor on-time scheduling, and the never-ending upcharges make Spirit an absolute travelers' nightmare.",SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
5941,vuelo en reemplazo de tame a usa y viceversa,"Debido a que Tame cancelo sus vuelos, fuimos transferidos a Avianca, buena atención, buenos aviones, lo que no me agradó del viaje es que mi hijo de 15 haya sido seleccionado para controles en Bogotá en el aeropuerto el Dorado y mi hijo de 12 a diferencia de otros aeropuertos lo hicieron pasar por la camara moderna de revisión, comprendo lo critico de los chequeos en Bogotá pero un padre siempre preferirá ser chequeado uno y no uno de sus hijos.",Avianca,trip_advisor,['Responsiveness']
5942,Don’t use delta airline,"It’s worst airline I never ever see. The baggage handling is worst. My one of the suitcase is damaged. I’m immediately step into baggage service, they told me to call customer care. I made call to care but they told me to visit physical to the our baggage service. So I visited to JFK airport terminal 4 baggage service. They replied me very un satisfied ans . They want big damage like it should be broke into 2 pieces then they will took a call other than other damages are not considerable. They are saying bloody apologies. Who want that my money What ever I spent for suitcase it’s wast. Because of this bloody airline. Don’t use this airline. Please find attached photos. This happened October 5th 2023.",Delta,trip_advisor,['Responsiveness']
5943,Amazing First Class experience,"Emirates First Class was amazing and lived up to every expectation. From limo pickup service, lounges, layover in Dubai and inflight service it truly couldn't get much better. Our experience was so good that we booked another trip on emirates A380....unfortunately had to cancel because of COVID. Received a full refund, yes it took a little time but I can only imagine the volume they must be dealing with right now.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
5944,Decent Price,Decent price when checking around. Friendly enough flight crew. Had an exit seat so leg room was nice compared to the other seats. More elbow room would be nice but overall was happy with my flight.,Allegiant,trip_advisor,['Tangibles']
5945,Terribly unreliable,"They cancelled flight 2 hours piror to schedule, changed us to next day late evening flight, 730pm. Next day back at e airport, and at 630 informed flight delayed to 930. Not only do we lose a day causing us to lose the use of Disney fast pass. And arriving at Orlando pass midnight. It will meant little rest to start e next morning at Disney world.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
5946,Our first trip to the UK using Emirates,Emirates was chosen by our travel agent and I can see why the service right from checkin and on the plane was amazing. Very friendly efficient and their presentation of the flight crew leave other airlines way behind. The menu catered for most dietary needs and the plane A380 was very clean and tidy. Would not fly with any other airline from now on. Emirates is the best.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5947,Great flights,"Non stop Atlanta to Venice Italy and return two weeks later (actually started-ended in Cincinnati with a short i hour connector). 9-1/2 hours. Great service - on time and no delays. Food was decent for airline food, and tons of movies to watch on such a long flight. The food coming back was better because it was prepared in Italy. I traveled with five other family members and we all had good seats together in economy. Had to book months ahead, though, to get our seats. and a good price. Booked as a flight/hotel package on Hotels.com",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
5948,"Direct, non-stop is the only way to go.","Flight was a cakewalk. We arrived just ahead of 11"" of snow! We had about 15 children on board. They were great, no noise no crying no running. Crew was very good. Takeoff and landing was one of the best I have ever had. We will take the same flight again on our next trip to the Rockies.",United,trip_advisor,['NA']
5949,Nightmare journey,"Due to fog, our flight landed in Cali; whilst I know that the situation was an ' act of God', what I can not accept is Avianca staff's behaviour. They left us on the plane for an hour without notifying the passengers. When they finally made an announcement it was in Spanish. Members of staff seemed to struggle with speaking English, which I found surprising for a company that claims to be international. We were finally announced that we had to disembark the plane and wait for further information. There was only one member of staff based in Cali waiting area. Unfortunately, she spoke very little English.We were very anxious at this point as we had a connecting flight in Bogota that was leaving in 3 hours. We were assured through a passenger interpreter that we would be on the next connecting flight. We finally managed to get a flight to Bogota 3.5 hours later. Security was an absolute joke. They confiscated my mosquito repellent that was essential for me as Columbia is a Zika hot spot. I explained to security that I was just in transit but without any explanation they we adamant that I could not travel with it. Avianca staff informed us that we would not be able to board our connecting flight and would have to fly to San Salvador and connect to another flight to San Jose. Staff at every point of this disastrous journey were rude and uninformative. It was a comedy of errors. I have never come across a more incompetent company in my life. We finally arrived in San Jose 7 hour later than our original allocated time of arrival eager to commence our delayed holiday only to discover that my luggage had been lost. A member of staff assured me that my lost luggage would be delivered 10 am the next day. 12pm the next day our luggage my luggage had still not arrived; when we called the airline. They informed my husband that my baggage was not in the country but will be arriving in the next 30 min. At 2pm they told my husband that my luggage was still in Bogota and will be put on the next flight. My husband called the airline yet again and was informed that my luggage would not arrive until the next day. I still have not received my luggage. I have never come across a more incompetent company who lie to their customers at every given opportunity. This was our dream holiday and the flights alone cost us over 2000 dollars. It seems this company does not value their customers. They did not even have the decency to apologise at any point of this farce.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
5950,Most professional airline,"I have flown other airlines and none of them can compare to Delta airlines, their crew is always very accommodating and very professional. I have never had a bad experience with Delta, the pilot always keeps you informed when there is any type of delay.",Delta,trip_advisor,['Assurance']
5951,Dishonest Fees for Rebooking,"I needed to rebook my flights and their customer service was incredibly slow. The cost to rebook was over $100 more than their posted fee to rebook. It was the same price as buying an entirely new ticket, and not worth the hours that it took them to get it done. Incredibly unprofessional. It is a big risk you are taking if you end up needing to change anything.",SpiritAir,trip_advisor,['Responsiveness']
5952,Up and at them!,"When you fly from Jacksonville, NC remember members of the Marine Corps are always traveling somewhere. I find the earlier flights are less expensive and easier to book a seat for the day you want to travel. My trip started on a Federal holiday so there were not many military travelers on official business. Left Jacksonville, NC at 6:00 am, changed planes in Atlanta with time for breakfast and was on the ground in Alexandria, LA by 10:00 am. I was able to make it to work by lunch. I have flown other airlines, the best will always be Piedmont for me, but the fine folks at Delta are always helpful and courteous.",Delta,trip_advisor,['Assurance']
5953,Dreadful,"AC could not provide myself & partner seats together, we were not only the only couples not sat together on the flight there were at least another 7 couples that we know of. The hosts & hostesses were not very pleasant & friendly as you would expect for such a long flight. I was sat on an aisle seat and my knees/legs (not obstructing the aisle in any way shape or form I am 5’2” and of slim build) were knocked by the staff on several occasions without the even slightest of apologies. The cleanliness of the plane was questionable, coffee stains on the arm rests etc, disgusting. I work in the freight industry and my preferred air freight carrier for exports to various destinations within Canada was always AC but I now have serious reservations about even booking my freight with them because if that’s how human beings are treated then how is the freight handled, very very worrying 😡. Definitely worth looking for an alternative airline to travel with.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
5954,Mint Service,Mint Service on JetBlue was great and like business class service on other airlines. The flight attendants were very friendly and could not do enough for you. Worth the extra cost.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
5955,"Allegiant flying out to Allentown, PA",The flight was okay. We checked in the earliest the day prior and still ended up I'm the back of the plane. We were separated despite the airline stating that we will not be separated.,Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
5956,Thanks for nothing,"Horrible!! I usually fly Delta and had a colleague talked me into giving Southwest a try. Ended be 1.5 hours late, and had no access to my rental vehicle!! Spent the trip using Uber.",SouthWest,trip_advisor,['Responsiveness']
5957,Good and Bad (depending on aircraft type),I have two different experiences on Emirates flights. On the A380 business class is excellent. Very hard to fault. The 380 is fantastic and the best business class I have flown on. On the 777 the business class experience was very disappointing. It was the old style business class on the 777 with the seats too close to the next passenger which gave no privacy and that flight as a result was overpriced,Emirates,trip_advisor,['Tangibles']
5958,Can I carry my laptop in my backpack?,So I read online and the only information I’ve found so far is that you can carry a laptop with you as a personal carry-on item but I also have a purse. I just might put the purse in my backpack which has multiple items in it and weighs approximately 50-60 lbs. Can I just carry the laptop with me on the place without a laptop bag or something? Or can it just be left in my backpack?,Spirit,reddit,['Tangibles']
5959,Was fine,"Was no different I suppose than any other flight these days. Have to pay to check a bag (boo) it’s crowded on the plane, no free food anymore (was good old days). On the other hand -Every seat has a monitor so you can watch tv or a movie which is nice, you get free drinks, flight attendants were super kind. Flight was on time and arrived few minutes early",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
5960,Its bad experience,Never ever travel in this flight . They have really bad service. I feel like he'll worst day of my life.Never travel,FrontierAirlines,trip_advisor,['NA']
5961,0/4 Flights went according to plan. SEE WHY!!,I had a horrible experience with Spirit as a first time flyer. I had a connected flight from Charlotte to Fort Lauderdale then from Fort Lauderdale to Saint Martin. Originally we missed our first flight and they put us on a later flight causing us to have a 10 hour lay-over in Fort Lauderdale airport after we asked if we could get put on the flight early in the morning and they told us absolutely not. On the way back from Saint Martin the original flight was delayed causing us to miss our connected flight from Fort Lauderdale back home to Charlotte. Then come to find out they cancelled the flight to Charlotte the same time we should have been boarding and they said they had no flights the next day because they were cancelled and overbooked. One of the workers said we shouldn’t have even been able to book the connecting flight on the way back from Saint Martin knowing we have to go through Customs and another TSA check. They were very inconsiderate and put us in a bad situation and didn’t even bother to give us alternatives to help us out. They don’t work with other airlines so we were stuck with Spirits unreliable timing. Not a single flight from the 4 flights we originally had planned worked out right. I would consider weighing out your options of not having a guaranteed flight with Spirit to save an extra $50 or spend the extra $50 and get a good flight where you know they are reliable. They make you pay for the ticket and your seats as a separate price and once you are on the plane snacks are not complimentary and wifi is not free. I would recommend American Airlines if you want a ticket and seat all in one price plus complimentary snacks and free wifi and a reliable form of transportation.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
5962,"If you ever thought OMG, I will never fly this airline again.... You were wrong!","The entire Spirit Crew was very attentive to our needs, a clean aircraft, and expert flight overall. Kudos!!!",SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
5963,Good flight,Service is good. Crew is entertaining. Beverages and food is satisfactory. The crew listens to what the customer asks for.,SouthWest,trip_advisor,['Assurance']
5964,Leisure trip to Puerto Rico!,"From the moment I arrived at the Spirit counter in Orlando, FL, I was treated very well by the Spirit counter agents. I asked for a wheelchair to be taken to the gate and they immediately made sure to get the assistance while they completed my boarding process. They also made sure that I would have the wheelchair assistance waiting for me at my destination, which was San Juan, Puerto Rico. Boarding on to the plane was a smooth process. I spent 12 days on a leisure trip to Puerto Rico and on my return flight back to Orlando, FL everything went just as well as when I flew 12 days earlier to San Juan, PR. This was my first flight with Spirit and I will definitely be flying with them again!",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
5965,Air Canada,After Landing in YLW only one of our four bags arrived with us. Two bags came two days later and still after three days still waiting for forth bag. On skiing holiday in Silverstar and in the same clothes I arrived in. Absolute disgraceful management of bag services by Air Canada. Can’t call them because you wait for 30 min before transferred to call centre who are hopeless and no help. They have no idea how to run a airline and I guarantee i will never ski again in Canada. Do not fly Air Canada.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
5966,Review of Business Class Travel from JFK to DXB (EK-204) - Extraordinary Service,"I recently travelled in business class from JFK to DXB 12 hour flight. I must say that I received an extraordinary service. The overall experience was excellent, the food was very good. I must thank the entire crew of EK 204, especially Ms. Barbara, Ms. Salma, and Ms. Magda, for providing extraordinary service. highly recommended. Many Thanks DR A MEMON - SKYWARDS GOLD MEMBER. Flight no: EK-204 Date: 13 September 2023",Emirates,trip_advisor,['Assurance']
5967,First Class Treatment...,"The flight was not listed as First Class, but the treatment I received was fabulous. I felt as if I were in First Class for the whole thing! The seats in Comfort were just that, very comfortable, and the attendants were wonderful!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
5968,Weekend Flight Good,"Weekend trip to Denver. Flights were good. Arrived 15 mins early going to Denver and coming home to Cleveland - flight was on-time. Both flight crews were very nice. I booked a ""basic Economy"" flight. I was only allowed a ""backpack"" but it worked out great. Same seats as everyone else. United Airlines has always been a favorite of mine. After this flight ... it still is.",United,trip_advisor,"['Reliability', 'Assurance']"
5969,Internal flight,"Checked in using Terminals and were issued with boarding passes that didn't have seat number. On dropping baggage were told that we would be given our seat at departure gate. ( we had no idea at this stage what this meant). When we went through security they made a comment about our passes having 'a meal' symbol on them which again we knew nothing about. When we met up with other members of our tour group we discovered to our horror that the flight was over booked and as we hadn't got seat numbers we were in line to be booted off. Bearing in mind we were in a tour group of some 40 people this was quite distressing and very stressful, in fact it made my wife feel quite sick as we didn't want to miss any part of our busy intinary. As soon as saw agent at the desk I approached and asked about seat to be told flight was over booked but to leave boarding cards with her. About 5 minutes later we were called to desk and given seats. We later discovered that our tour manager had to fight for seats for other members of our party. Not a good experience! We still have no idea why we were given a meal if you can call it that.",AirCanada,trip_advisor,['Responsiveness']
5970,MARAVILHOSO!,"Fomos em família primeira vez de avião então so temos a agradecer, pois ficamos muito bem, foi super tranquilo e um lanchinho otimo durante o voo!!",Avianca,trip_advisor,['Responsiveness']
5971,Return Trip Not Any Better,Check in was a joke. One person checking in Priority/First Class and one person checking in everyone else. It took 45 minutes to get checked in and there were only 7 people ahead of me. Some of my travelling friends waited over an hour and 45 minutes. No electronic check in because apparently there is only one flight a day. Seats had already been pre-assigned so again we were not sitting with our travel partners. They started boarding then there was a fuel spill and they announced there would be a delay. We never heard another think until 30 minutes later when the continued boarding... an update would have been nice. I had been assigned an emergency exit so I had lots of let room but that was about it. I was squished against the window wall of the pane and just about froze. The gentleman sitting beside me didn't fit into his seat so he encroached on mine. It was a very uncomfortable trip.,AirCanada,trip_advisor,['Responsiveness']
5972,Enjoyable and comfortable flight,"This is an Airbus A380-800. The flight crew was very attentive and considerate. We had a meal service and a snack, both acceptable. The AV system is very good with a selection of TV, movies and audio. The seats are comfortable with decent pitch and width. Want more space ? Remove the stuff in the seat pocket and it will give you an inch or two more knee space. The aircraft was a newer model and had large seat back monitors. The aircraft was clean and that includes the restroom. On time.",Emirates,trip_advisor,['Tangibles']
5973,Frontier is the Popeyes of airlines,DO NOT FLY FRONTIER!!!! Why? Here are my reasons; -Rude rude rude!!! -Layovers and then lie about why -Will not offer alternative solutions. -Plane stinks -No complimentary drinks or peanuts -Seats feel like school desk seats and don’t recline -Charge you for carry on -Will likely lose your baggage Just stay away if you value your time and you won’t walk away regretting that you decided to be cheap!,FrontierAirlines,trip_advisor,['Responsiveness']
5974,Great Experience with Allegiant!,"Great experience with our first flight with Allegiant Airlines. Everyone was very nice, helpful, friendly and professional!",Allegiant,trip_advisor,['Assurance']
5975,Safety conscious airline,"I drove to Washington IAD Airport from Albany, NY. The flight was a long 7.5 hour overnight flight from Washington, DC to Zurich, CH. a dinner, midnight snack and breakfast was served. It was a good flight.",United,trip_advisor,['NA']
5976,Horrible Customer Service - Lost $600 in fares,"My mother was supposed to fly from Buffalo to Las Vegas in December 2020. As a result of her breaking her hip and Covid, this trip was cancelled and rescheduled for September 2021. The rescheduled trip was also cancelled due to her being hospitalized. The initial credit was due to expire approximately November 2021. Due to her condition she was unable to reschedule and fly. After speaking with customer service, they advised I would have to wait until the credit expired in order to be issued a voucher which would receive a travel window of 6-months. This would have given me to May of 2022 to retrieve the voucher, which is noted above. However; when I contacted customer service in February 2022 to discuss my options and process, they immediately sent me a voucher by email, which I did not request. I merely recontacted them to discuss the process. As a result this was three months earlier than I would have requested due to having no travel plans. Currently this voucher expires in August 2022, 3 months earlier then I wanted. With that being said, we had no travel plans, mainly because my wife lost her job and is unemployed. The increased cost of fares has also made it difficult to travel. Due to increased costs and the loss of house hold income, it seems likely we can travel before the expiration of this voucher and if it had not been issued 3 months earlier than I wanted, then I would have a few more months to work with. The issuance seems to be a complete miscommunication error. With the following challenges presented, I would like to respectfully request a possible extension of this voucher so that I do not lose $600.00 in total costs. I have already lost $100.00. I hope your company could find some way to provide us a little more time to use the money already spent, and due to unforeseen circumstances, this has prevented us from traveling. Thank you and I appreciate your time in the matter. They responded to the matter. I am forbidden from posting their response, but their response was not to extend the funds for travel. They did not care, nor were they willing to understand the hardships which occurred which were out of anyone’s hands. Due to their lack of understanding, terrible customer service and frankly just not caring I will never fly or recommend this airline. This is $600.00 of my money they feel is just okay to keep. I understand companies have policies, but like anything, there are exceptions when being given proof of the above circumstances. This company has been unprofessional and condescending throughout. Lastly, I tried using the voucher at the last minute and the entire voucher would not apply. When I spoke to customer service, they said the taxes had to be paid by Credit Card. I responded saying I paid taxes already which are part of the voucher. Their response was that the voucher could only be applied for base fares, even though I paid taxes previously, therefore; requiring me to pay an additional round of taxes. So as a result, they took my previously paid taxes and converted them so that they could only be applied to base fares, increasing their profit. So the taxes I paid are now only eligible to be used for fares which go to the airline forcing me to pay more money. At this point with the increased travel costs, it seems better to forfeit the money rather than give this terrible airline any more money. There are too many other airlines to use, let alone they have obviously shown they do not care about the customers they say they serve. The fact there were family health emergencies, COVID, increased costs and being someone being laid off, there had no concern or desire to extend the my money which was already paid to the company. I find this very unsettling, lacking any kind of moral empathy or consideration. I will never do business with SWA, nor will I recommend them. I will further ensure this treatment is forwarded through social media. I would have expected more this company.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
5977,Customizeable travel experience.,"Spirit has grown up. It's an excellent airline providing a great service to the public by keeping prices in the industry down and giving more people a chance to travel, some who might not have been able to afford it otherwise. All their planes are nearly new. Although you have to pay extra for everything other than the basic flight, even for a glass of water, their pricing structure gives people the opportunity to travel for an unbelievably low fare if they wish. They are very transparent about this. Their website explains everything clearly. The seats are spaced very closely and leg toom is limited, but this is necessary to get that super low fare. Try them out, your wallet will be happy!",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
5978,Horrible experience,"They start measuring your personal item a minute before boarding. They start all yelling at you telling you that they are closing the flight, that you have to pay for a carry on when your bag fits the box set by them, but they are not willing to accept what they see. All the yelling, the remarks of the flight living makes you stressed, as they could not care less if you don’t have money. Not using again.",SpiritAir,trip_advisor,['Responsiveness']
5979,Spirit Airline review,"Spirit is like taking an Uber ride. Quick, & inexpensive for short trips, good comfort for the price. Clean and COVID-19 aware.",SpiritAir,trip_advisor,['Tangibles']
5980,Average,"Very average airline. The seats are narrow and leg room is quite limited. The service on board is pretty non-existent - you get your main meal and something small for breakfast but nothing in between, they don’t even offer water unless you ask for it. I had pre-ordered a vegan meal and was given a yoghurt with milk in it - very poor from a well regarded airline. Positives are the on-board entertainment - hundreds of films to choose from, including the newest ones. And no delay to the flight.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
5981,United Airlines is HORRIBLE!!!,"This is my first time flying United and it has been a horrible experience!! My initial flight leaving Jacksonville October 8th 2020 they could not find my reservation and I had to take a flight the next day, which is ridiculous since I live an hour away from the airport. Finally got to my final destination the following day 10-9-2020. I called and extended my stay until today 10-19-2020 in which started off ok but once I arrived in Denver my flights all changed????? Now I'm stuck in the airport not arriving home until 10:53pm which is ridiculous once again. Oh and my bags I was told most likely will not be in Jacksonville when I arrive....ARE YOU KIDDING????? This has been the ABSOLUTE WORSE flying experience in my life. Not 1 screw up but both coming and going!!!! Confirmation #AMMNJV GREATLY DISAPPOINTED WITH UNITED AIRLINES!!!",United,trip_advisor,['Responsiveness']
5982,Diappointed,I have travelled with emirates on numerous occasions. For our flights out we did not purchase our seats as it worked out expensive. When I went to check in for 2 separate bookings discovered seats had already been allocated and according to the information desk everyone else had purchased their seats even comparing their service to Ryanair! There is a big price difference. I managed to get slightly nearer on our way to Dubai but going to Mauritius is further away. My daughter is travelling with a 5 year old and it would have been nice to at least sit together or near each other very 😞,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
5983,Good Direct flight to Orlando,Check in was easy...gave my husband 2 free luggages as retired veterans and picked us good seats without extra fees.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
5984,Flights Changed For the Worse,"As in the Seinfeld episode, I don't think Southwest knows what a ""reservation"" is. Had our flights booked or so I thought. Received notice that all flights were changed. Ugh. To make matters worse, on the return trip, my wife and I were put on different flights! Ugh again! Was able to put myself on my wife's flight but for an exorbitant fee. Was able to do this online but considered calling to complain to a live person. When I noticed there were only 2 seats left, I figured I better not waste more time. I used to like Southwest but would not recommend them now.",SouthWest,trip_advisor,['Responsiveness']
5985,Terrible Operation,"I booked almost 2 full months advance for $371, after 48 hours of booking and was charged $150 to cancel.",FrontierAirlines,trip_advisor,['Reliability']
5986,Loin des standards Star Alliance,"Avons découvert par hasard que notre vol était retardé , aucune info lors de l enregistrement, ni au salon Affaire , au final plus de 3h de retard …. Arrivés à bord une hôtesse en porte cachée au fond de son galley mâchouillant du chewing-gum, ne regarde personne et ne parle pas , pas 1 seul bonjour …étant assis à l avant , un ballet avec des mécaniciens pendant plus d 1/2h … toujours aucune annonce sur le retard ou sur le problème technique…. Puis nous partons et toutes les annonces sont faites qu en Espagnol…. Toujours aucune excuse , ni explication ! Prochaine fois nous testerons l autre Cie low cost Colombienne / Avianca est pourtant membre de Star Alliance !?",Avianca,trip_advisor,['Responsiveness']
5987,Customer service is awful and they will steal things off your luggage,Flying form Mco to Sdq some of my things where stolen and there was no one at the frontier desk to assist me in SDQ. Customer service is awful in SDQ. The gate got changed last minute so when I walked up to the counter to verify I was in the correct spot the lady immediately gave me attitude before I could even ask my question . When I told her hold on let me ask my question her response was still not relevant to my question. Completely rude. Even the Customer service over the phone is appaling.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5988,Terrible is an understatement,This company has such POOR customer service. I booked a ticket for my 11 year old to travel to Florida for spring break and due to the airlines airport staff's negligence he could not catch his return flight because the bag drop line was so significantly long. I called Frontier and spoke with several customer service reps and supervisors and was denied any sought of compensation for the missed flight as well as the extra check-on bag fee. This airline seriously needs to be put out of business.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
5989,Mrs,I flew this airline for the first time this was a nightmare. My luggage was lost from the 19th November. I had no clothing shoes or nothing. I would never recommend anyone to travel this airline it is a nightmare. And they the staff does not care to take time to investigate where your luggage is at. I had to be calling all over the place to try to find it. They eventually find it on the 3rd December 22. I am telling do not use this airline.,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
5990,Still No 1,"Staff as always, very good and helpful. Took off in time and were very keen to try to make everyone enjoy their flight experience. Will always fly Emirates first, tried a few other airlines but they are never on par with Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
5991,WORST AJRLINE EVER,Worst airline to ever exist. Spirit is the only airline that will turn a 2 hour flight into a 6 hour flight . Upon boarding the flight we had to wait 2 hours before takeoff with no AC then when we finally landed they made us wait another hour waiting on marshals. I swear to never fly spirit again,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
5992,"High fare, poor service, poor food choice and outdated flight.","In-flight stewards aren't attentive. Lots of earlier facilities have been cut short like hot towels, welcome drink and in-between drinks. Children aren't given leisure time activities. Food isn't served as per choice because of limited stock of the choice. While serving the steward (especially females) just extend the tray and don't place on the table. While returning the tray it becomes the job of the passenger to lift and hand over the tray, the stewardess won't bend to lift it.....!!!!! The outdated technological flights are sent to Thiruvananthapuram sector which has a higher fare compared to other European countries.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
5993,Smooth Operator,"Whoever the captain or captains maybe with my flight, they must the smooth operator(s). My entire flight experienced with no problem from ease taking off to smooth landing. The only reason preventing me from rating a five with United is the plane was packed and the air quality was very poor.",United,trip_advisor,"['Tangibles', 'Assurance']"
5994,emirates flight to dubai,"Once again had great flights with emirates airlines plenty of leg room in economy seats excellent service on board,i also need gluten free meals for my complaint i have,without doubt best food i have had on airlines for my problem so very happy with everything with emirates even booking on line straight forward one happy customer",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
5995,Never fly United Airlines,"Both flights of my trip were cancelled and messed up. My Friday flight was cancelled, and I was not booked on the next flight they booked me for the 5:33 pm flight and not the earlier ones. I waited standby for 2 flights since I was already at the airport at 8:30 am, the third one I was going to wait standby got cancelled but finally made it on the 5:33 pm flight. I was 7 hrs late getting to Newark airport and I missed half of my Friday event. I also missed a full day of work on Monday because they cancelled my Sunday flight. The United Airlines customer service person at the Newark airport couldn’t give me a voucher for the Sunday night hotel that I was now going to have to get since my return flight had also been cancelled while I was flying to Jersey. They also hadn’t booked me for the next available flight but one that was 24 hours later than my original one, then while I was waiting in line about the voucher that rebooked flight was cancelled and they tried to rebook me for Tuesday morning flight (I would have had to stay 2 nights & miss 2 days of work). I was able to get them to book me on one of the earlier flights on Monday when I got to the counter however they could not give me a voucher for hotel. They gave me a number to call to get a voucher. I called and they said they couldn’t give me any voucher over the phone, and I would have to book a hotel and pay for it myself and then would need to try to get reimbursed after my trip. I have tried to get a refund on my flight and to get reimbursed for the hotel, but they denied it. I put in for the refund and filled out 3 Customer care feedback forms to try to get reimbursed but nothing. I even tried to contact the CEO by email and got no response either. I want my refund for the flight and reimbursed for the hotel. Again, I was 7 hrs late getting there and missed half of my event, had to pay for hotel and missed a day of work. They denied my hotel reimbursement and I have requested multiple times a copy of the phone conversation where the agent lied to me saying I would be reimbursed. Oh course they are refusing my request for the proof that they lied. No surprise there. I am going to have to file a lawsuit against them to get that phone conversation and prove they lied and get my money back for hotel and pain and suffering for all this time I am wasting dealing with them. I suggest never fly with United Airlines they are greedy crooks who lie to you over and over again. And they discriminate too. I am currently looking for a attorney so I can file a lawsuit against them. I wonder if they have done this to tons of people and maybe there is a class action suit waiting to happen. Kathryn Miller",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
5996,Poor value and ownership,"I used to travel often on Jetblue and always had good experiences. The trip I took this past weekend was a very different experience. It started with multiple delays, not because of weather but ""crew issues"" or ""mechanical issues"" not sure which as I was told both. There were 2 delays for a total of 2 hours. Once a new plane was assigned, so were our seats. My wife and I went from upgraded seats together to economy seats in 2 different rows. Requesting a change back was not a smooth process. Feeling like I was interrupting the good times had by the gate representatives, I explained the concern. Being made to feel like this was a bother by the gate agent, our seats were eventually reassigned so we could sit together. Without a word or offer of refund, our seats were downgraded (I paid for the upgrade when I originally booked). Finally, upon landing the pilot had to perform an emergency maneuver, aborting our landing. The pilot did an outstanding job of ensuring the safety of the everyone on board. The problem was another plane on the runway. Finally, I shared this feedback with Jetblue customer service who responded by saying 1. Sorry delays happen 2. Since you asked well give you the money you paid for upgraded seats back. 3. Thanks for the feedback on the pilot we will let them know but what happened with the emergency is between the pilot and air traffic controller. Disappointing.",JetBlue,trip_advisor,['Responsiveness']
5997,Answering all these questions turned a great trip into crap.,"See prior questionnaire. This is stupid to answer twice. I think I may have to lower my score. Because this is really annoying,",SpiritAir,trip_advisor,['Responsiveness']
5998,Terrible ,"Booked first class and we could not enter the lounge at New Orleans because we had a domestic flight ! My husband is a Star Alliance member and even with this card we could not get in? Ground staff not friendly, old plane! The only good thing was the crew on board, very friendly and helpful 👍",United,trip_advisor,['Responsiveness']
5999,WORST AIRLINE EVER!!!,"I had a flight to Colombia Sunday morning. When I got to the airport,they tell us they don’t have any more flights available until Tuesday. Are you kidding me? My flight was for medical reasons and I couldn’t wait until Tuesday. They gave me a flight Sunday night, and arriving to Colombia Monday afternoon because I had to stay in FL until Monday. They didn’t pay for hotel, they really DONT care about their clients. Their costumer services sucks, there’s never a live agent that you can speak with on the phone. The flight was so uncomfortable, it wasn’t clean and that is so important because COVID is still around. Spirit sucks and now I understand why is the most hated airline.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
6000,A superb end to a holiday on the other side of the world,"This was the last leg of my excellent vacation Down Under. Having arrived in Dubai overnight from Sydney I made my weary way over to the Business Class lounge in Terminal A and took the chance to refresh myself on their excellent chilled orange juice and many mugs of coffee. The Lounge close to my gate, A8 was thankfully quiet, but then again it was ca. 6 a.m. on a Friday morning. Boarding was on time & I like the fact that you board directly from the lounge - so quite relaxing and civilized. I settled down into the window seat 8B and enjoyed the proffered glass of Veuve Clicquot 2013 Champagne.  Once we had reached cruising altitude I moved my seat into the flat position and slept a bit.  Much later I started to move around which meant moving down to the bar to ask for a martini cocktail. Then it was time for lunch. I had the seared salmon as my starter followed by Bzar prawns which turned out to be two large large prawns in a traditional Emirati spice marinade with creamy sauce on a bed of Basmati rice. Spicy! I washed this all down with a couple of glasses of Jermann Pinot Grigio 2021 Italian white wine. To conclude this excellent meal I drank a decent glass of Graham's 20 year old Tawny Port with the 3 cheese board. During my return from Sydney, Australia with Emirates I managed to watch the best part of 4 soccer World Cup games live. On this last leg it was the game between Wales vs. Iran. I got to see all but the last 15 minutes of the game before we started our descent into Düsseldorf. My attempts to persuade the pilot via the crew to go into a holding pattern until the game had concluded were not successful. In fact I only discovered that Iran had beaten the Welsh as I was waiting for my luggage in the arrivals hall. In conclusion all 4 flights to get me from Germany to Australia with Emirates in Business Class were outstanding. Not sure when I'll be flying like this again - but hats off to this excellent airline. Brilliant and such a pleasure to fly with.",Emirates,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
6001,Never again ,"Horrible services at counter area , horrible customer services , this is why this airline will never stand up for better services !",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6002,New york trip,"All of the hype and jokes about spirit. We had a great flight going and coming back. And baggage claim was great, we'll fly again.",SpiritAir,trip_advisor,['Responsiveness']
6003,Worse than spirit,"I’ve flown on basically every US airline for years, and at this point I can confidently say that United is the worst out there, having taken the spot from Spirit.",United,trip_advisor,['Assurance']
6004,Highly recommend Southwest!,I have never had an issue with a Southwest flight. The staff is very nice and helpful and the flights have always been on time. I highly recommend Southwest for business or pleasure.,SouthWest,trip_advisor,['Assurance']
6005,Decent service awful ticketing,"Ordered a ticket earlier in the week to fly home, payment went through and never recieved flight confirmation through email or text. Drive 2.5 hours to the airport, talk to someone about my ticket, apparently the payment went through but southwest never recieved any money so I didn't have a ticket. Had to pay $449 to fly home on the same flight. ... what a joke.",SouthWest,trip_advisor,['Responsiveness']
6006,Las Vegas trup,Southwest Airlines was great as usual. We have a southwest credit card and are rapid rewards members. I would recommend getting one if you travel much. It’s a great deal. The staff of southwest is always very friendly,SouthWest,trip_advisor,['Assurance']
6007,First time and impressed,"First time flying Allegiant and was impressed with the planes (although not the thickest cushions) and the service. They do charge for everything, even sodas, luggage, seat selection, boarding priority so price does creep up a bit.",Allegiant,trip_advisor,['Tangibles']
6008,Alligiant air agent was so rude and mean!,"The agent at the Alligiant check in desk in Cleveland did all she could to make this an unpleasant and stressful experience. My wife and I were traveling with a personal item bag that was purchased for that particular purpose and used many times. The cloth straps hung over the side and she tried to charge us $50 and call it a carry on. I tied the strap which seemed to upset her. We had purchased a suitcase that was 1/2 Lb. over the limit so we had to remove the 1/2 Lb jacket from the suitcase. The agent said that she will be coming to to gate and that if my wife puts the jacket or anything else into the personal item bag that we will not be able to get on the flight. This was so ridiculous! The others at the desk couldn't look us in the eye. She was very unfriendly and rude, and I will not use this airline again at any price!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6009,A Great Safe Airline Safety First,"We were seated and ready to taxi and the pilot came on and informed us the ground crew saw a spot on the wind that they did not like, possible lighten hit. After a careful inspect they decided that the plane was not going to fly. They had us de-plane and moved us to gate 6. After an hour and a half we boarded our new plane ( Air-Bus 320) We felt very safe. I hold a high standard to Allegiant Airline for high standards in safety for me, my Love Kim and every other passage. Great Work Allegiant.",Allegiant,trip_advisor,['Assurance']
6010,"Pay more, worry less!","Double charge, no refund and fought my credit card company... Staff members seem as upset and miserable as the people flying on their airlines.",SpiritAir,trip_advisor,['Responsiveness']
6011,Bad gate agent,Gate agent in Rochester NY embarrassed my wife and another passenger as boarding the aircraft. She yelled at my wife to place her cross body small purse into her carry on. My Wife and other passenger complained to the auburn haired flight attendant and she recommended that they file a complaint with Delta.com. I know my wife did and she has not heard back fro Delta as of today. This happened on 12 September 2019. We will still use Delta as our primary airline.,Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6012,"Cheap flight, just what I wanted","Amazing, one way, direct flight for $39.95. Most of that was airport fees and taxes. This is the way to go if you only have a small carry-on and are okay with cattle class service and accommodation. I was. One hour and ten minutes of reading and I was at my destination. Allegiant Air employees are professional and pleasant, but they expect you to hustle and go with their commands. That is how they keep their cost low and can offer crazy low pricing. They're terrific. Just don't expect first class service for paying pennies on the dollar for clean, safe air travel.",Allegiant,trip_advisor,['Assurance']
6013,The ryanair of longhaul,"I've now done 8 flights with Emirates as I have family in Australia and they're usually the cheapest to fly with. Every now and then you get an ok leg, but more often than not, it's awful flying with them. The latest Sydney - Dubai leg was pretty good, we got prompt drinks, water and juice services through the night, tea and coffee, good food. I didn't even realise Emirates did hot towels until this leg as we'd never been offered one on any previous flight we'd ever taken. We thought they must be improving based off this. But then we had the Dubai - Manchester leg to get through and that was beyond abysmal On the DBX- MAN it took 2 and a half hours to be offered a drink and they refused the man sitting next to us a coffee and he was made to wait 6 hours until he could get one (no turbulence or seatbelt signs, the crew just couldn't be bothered). I'd brought my own water, coke and coconut water on board because I suspected based from previous flights that this would be the case. I heard the crew refuse a man a glass of water and he was told to wait for the bar service, meanwhile they were bringing vodka repeatedly to a man on another row, who I presume was a friend of theirs. When we eventually got meals, they didn't clear in fully so we were left with rubbish and they didn't come through with another clear in. Then we got a snack and they left us all with the trays for a full hour after. So the cabin ended up being full of rubbish and filthy. God knows what the crew were doing. We had a 7.5 hour flight time and we just about got 2 services from them, and they weren't paticularly friendly. The food was pretty bad on this leg as well. I work as cabin crew for a UK airline, so I know what is possible and what is just laziness on an aircraft. We'll pay more and go with a different carrier next time. The crew are mostly unfriendly and lazy. Quantas are much much better if you're going Australia.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6014,Not fun,I want to thank Frontier for getting me home safe. It was a day of delays. In defense of Frontier they were having storms in Orlando that included lightning. That delayed our plane getting Albany. The flight was smooth and uneventful so thank you for that. When we arrive delayed getting to our gate because of lightning. When we got to our gate there was no one from the airport to hook up the sky walk. People where very irritated but when you look at the entire picture it really wasn’t Frontier’s fault. I will fly them again because I had a great flight and smooth landing. Thank you again,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6015,Pontualíssimos,"A voo foi extremamente pontual. A viagem foi confortável, o atendimento cordial e a comida ok. Sem imprevistos ou motivo para reclamações. Ótimo custo-benefício.",Avianca,trip_advisor,"['Reliability', 'Assurance']"
6016,Brother Bs travelling circus,"Never a problem when I fly with Jet Blue I'm 6'2"" 225lbs.and always fit comfortably into the seats. Staff are always friendly. Highly recommend for nervous flyers. They just do it well.",JetBlue,trip_advisor,['NA']
6017,Long flights,Comfortable seats food ok good selection on in house movies games etc. Staff really attentive and polite at all times,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6018,Flying during toddlers birthday,"Been flying with allegiant for over 5 years. One of my favorite airlines, because direct and cheap. I got over the being packed in like a sardine and the many flight delays that could be hours long. But this expierece tops the cake. Wow! Allegiant knew I was traveling with my toddler over her second birthday. I asked if I would need to pay for her ticket on the way back because she would be 2 the next day. They said it should be fine. Got to the gate and the “person” insisted that we would need to pay and there was no history of that conversation. Last minute ticked add on + after being told I wouldn’t have that fee= never flying allegiant again. No thanks to your birthday surprise. Finally breaking up with allegiant.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6019,Flight to Las vegas,What a wonderful experience flying with Delta Airlines. From time we took off to landing the staff were so pleasant and attentive. Food and drink freely available. Good choice of movies. Definitely fly with Delta Airlines again,Delta,trip_advisor,['Assurance']
6020,120% Quality Service toward Disabled Senior.,"On 6/27/19, day after chemotherapy for female senior, Southwest went out of their way to accommodate disabled female, and they did not even know. Flight attendants immediately found wheelchair and wheeled disabled to terminal when skycap not immediately available. (There was no hurry). Warm, friendliness, unpleasantness made handicap feel at home and a friend. Southwest has been choice of carrier for almost 20 years, and the airline has always gone out of their way to accommodate anyone in wheelchair. I say, ""Thank you for not just a trip but a journey.""",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
6021,Comfortable,"Easycheck-in, comfortable seats, reasonable price, good onboard service by flight attendants, soft landing.",SpiritAir,trip_advisor,['Assurance']
6022,An great experience on United as always!👍🏻,"Yesterday (11-29-23), me and my family flow down to Naples, Florida from Cleveland, Ohio for my 25th birthday getaway. Flight was on time and we left the gate 13 minutes and had to get de iced since it was an 7:05 AM flight. The only thing that I didn’t had on my flight was seatback entertainment screens. But United did had personal device entertainment which was nice, but I still like both on my United flights and we arrived in Fort Myers 14 minutes early. I hope United will have seatback entertainment for my flight back to Cleveland on 12/4/23.",United,trip_advisor,['Tangibles']
6023,B,"Flight was on time. Seats were okay, $30. for luggage on top of ticket. Would recommend going premium economy over the economy for the extra legroom",Delta,trip_advisor,['Responsiveness']
6024,DON’T FLY FRONTIER,My luggage was never put on the plane. When I got to PUJ I was told they found it and I would have it the next day. I got an email that delivery of my luggage was not successful. They sent my luggage to my house when I was not even in the country. I then received an email stating that my luggage would be sent back to airport and should have it soon. My luggage then flew to Florida then back to Philadelphia. I did not get my luggage till I got back to Philadelphia after my vacation. Frontier Airlines is awful and ruined my vacation and our Valentine’s Day.,FrontierAirlines,trip_advisor,['Reliability']
6025,As expected.,Jetblue met my expectations now. Flight departed on time. Service was very good and professional. Movies and wifi during the flight were very good too. Plane was very clean and nice. Very smoth flight.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6026,Nunca regresaré a volar en esta aerolinea,"Sensillally the worst airline in the world, more than 6 hours of flight we did not receive a glass of water at all and the staff super bitter (I do not know if they are ordered not to smile and make strange faces as if they hated their work) in short I hope never again have to fly in spirit",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6027,Ihg platinum mosaic perk,Has anyone here picked the ihg platinum status perk? Just wondering how it is working out and if youve been able to get good value from it?,JetBlue,reddit,['NA']
6028,Flight to Georgia,Staff on all parts of my travel from ticket counter to flight crew were professional and very friendly. Flight crew checked several times if I needed anything.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6029,Don’t use this airline.,My flight was supposed to departure before 3pm and we had delay after delay after delay then our flight got canceled. The planes are constantly having mechanical issues which make it so after sitting at the airport for over 4 hours then they cancel your flight. Horrible experience and will never be using this airline again.,FrontierAirlines,trip_advisor,['Reliability']
6030,Terrible flight expierence,"This was the worst travel experience that I have ever had. The flight was delayed 5 hours because we were waiting on pilots. Finally the flight with the pilots was landing, so we boarded the plane. Once everyone was boarded they told us the pilots couldn't fly any more and we're cancelling the flight. I am guessing they couldn't fly because they reached there max hours. southwest should have known this hours sooner. I don't understand how they had such bad planning they didn't know those pilots after the delay couldn't fly. In this day in age I expect delays, but this is unacceptable. Then they rebooked us on a flight 3 days later. I can't just wait around for 3 days. We tried calling customer service. They originally said we can make changes on the app, but it wouldn't let us change airports. Then we sat on hold with customer service for over an hour. If that wasn't bad enough our stroller, which was a check at gate they said we be done by baggage claim. I had to carry our baby and the carryon bags to baggage claim. At this point all of the rental car counters are closed and there is no way for me to get anywhere with no help from Southwest. In my opinion they should give us a full refund and a free rental car so I can drive home.",SouthWest,trip_advisor,['Responsiveness']
6031,TERRIBLE,"My flight TO Orlando was one of the worst experiences I’ve ever had with an airline. I had issues getting my bag when I landed. When I went to check in for my returning flight, the app wouldn’t let me. I called customer service, and they told me that my flight had been cancelled because I was a no show on my departing flight. I was absolutely NOT a no show, and checked a bag, scanned my boarding pass and was on the plane. So you not know who is on your flights?! I talked to several customer service reps, two of which told me that there’s nothing they could do, and that I would have to email proof that I was on the flight. A supervisor was finally able to reinstate my flight after being on hold and talking to reps for 2+ hours on the last day of my vacation. When I got to the airport, I was told to use the kiosk to weigh my bag, pay baggage overage fees, and print my boarding pass. The scale read 62lbs so I paid the corresponding fee. I got to the bag drop and the front desk lady weighed my bag and it came in at 45 lbs. I was overcharged for my bag. Then, when I asked for a refund for the overage I was charged, I was told that I could only be issued spirit credit”, which is useless because I WILL NEVER EVER FLY ON SPIRIT AGAIN. I will tell everyone I know and love to avoid this airline at all costs. I bought stock in spirit at the beginning of the pandemic, and I will be selling that stock immediately, and will be investing in an airline that actually cares about it’s customers.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6032,Lack of personal entertainment screen let it down,"Slightly older aircraft on this flight so no personal entertainment screen. Thankfully a relatively shorter flight - and there was always the suduku in the flight magazine - done and dusted. Good flight, friendly crew, smooth take off and excellent landing. Aotherwise uneventful - just what I like. Excellent frequent flyer lounge in Quito with service to match.",Avianca,trip_advisor,['Tangibles']
6033,Never fly this airline!,This is the third time the flight has been delayed due to being overweight . This time they boarded us then told us to get back off and said 8 passengers had to get on a Delta flight (that would land 9 hours later at 1:00am). They offered no incentives to do so and we sat for 3 hours with them holding us hostage. 8 people finally volunteered and again got no incentives to do so. The flight was to be 4 hours and with the 3 hour delay we landed 7 hours later. The flight attendants are rude and seats very comfortable.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6034,Horrible Experience ,"This is the worst airline! They should really work on having better customer service. Not only did they cancel our flight and we were stuck in Montreal for 24 hours, they sent our bags to the wrong country. My claims are denied and their contact center claims they can’t help me. Worst flight experience ever! I lost out on my prepaid trip, extra hotel expenses (24 hours in on connection city) and having to buy essentials since we didn’t have bags for 5 days. Would not recommend!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
6035,"Good flight, awful terminal","Quick segment from LAX to SMF on an E70. First class FA attentive and accomplished full beverage and snack service on a short segment. Pilot also great, with personal introduction to premium cabin. Flight was on-time. Delta's LAX terminal situation stinks. Lots of construction and a terminal so crowded with people you could barely move, much less sit. And incessant announcements, many of them inane and unnecessary. That was unpleasant; the flight itself was fine.",Delta,trip_advisor,['Tangibles']
6036,Don’t trust!!!! - trying to fill flights!!!,"Been waiting 6.5 hours at an International Airport. NO delays talked to maintenance or weather, or any other policy…. They are trying to fill flights!!! If you want to get there on the day you want — plan 24 hours ahead!!! I will not be getting to my location until 24 hours after my original time!!! I want refunded a whole day of work, travel, and time missed with family. AND THEY WON’T EVEN RETURN ME THE PRICE OF THE TRIP!!!!!!!!!!!!!!!!!",SouthWest,trip_advisor,['Responsiveness']
6037,Most Unreliable Travel Service,"I booked a flight from LGA to Cleveland so that I could attend a wedding. I was a groomsman for the wedding and was looking forward to participating in all of the events. I found some flights that worked for my schedule and they happened to be Delta whom I do not typically choose as travel partners. I had coordinated plans with people based on my itinerary but unfortunately found out, that when flying with Delta, a set schedule is always subject to change and your efforts to be a dependable person in regard to your commitment is jeopardized with their great ineptitude of being a reliable transportation service. It might be easiest to understand my disappointment and frustration by simply looking at the attachments of the update texts. From all of my other travel experiences, which I am fortunate and grateful to say is plenty and well above average, I usually receive 1-2 update texts mostly with confirmations of flight and gate information. Delta operates differently than their competitors however as they like to send 10-12 texts with new gate information and change of departure times. For those who like spontaneous adventures, simply book a flight with Delta and you'll be running around the airport all day with changes of departure times every 30-45 minutes! Unfortunately due to all of this irresponsible and unreliable service from Delta, I held many people up and changed a lot of people's schedules simply bc I didn't know when I was going to get in. Eventually plans were canceled and I, with the help of Delta Airlines, ruined a night of fun which was planned a long time in advance. I will say that Delta is consistent in that the return flight was just as bad. I was supposed to take off at 12:15pm and it's currently 5:15pm and our flight has now been pushed back until 7:10pm. Believe me, I'm not holding my breath! In summary though, Delta has proven to me that it is a completely unreliable travel service with little to no regard nor respect for it's customer's time nor plans. If you are someone that would like to pay the same amount of money as their competitors but have no security in when your flight will actually take off, Delta airlines is your best bet. If you purchase flights with a purpose and make plans around the set schedule the airline commits to, then you should be sure to filter out Delta in your search.",Delta,trip_advisor,['Reliability']
6038,Horrible airline from flight attendants to gate agents. Expect your flight to be delayed 4 hours or more.,"Another over 4 hour delay. Can we all choose another airline so this one can go out of business. Let's send the airline industry a message. We are the consumer, we hold the power.",FrontierAirlines,trip_advisor,['Reliability']
6039,Great service ,"I travelled from London to Colombia with Avianca and also had a number of internal flights whilst there - all with Avianca. The flights were all on time. Seats were comfortable with good leg room. Whilst one expects a certain standard on long haul flights, I was impressed with the internal flights on a smaller plane, comfortable seats, inflight entertainment was available, free drinks and snacks were provided on all flights. We received the opportunity via email to bid for an upgrade to first class for the internal flights which was an interesting idea. We didn’t take this up but received a free upgrade on 2 of our flights anyway. Highly recommended",Avianca,trip_advisor,['NA']
6040,Horrible Cusomer Service,"I paid a premium for business class for my Paris to Seattle trip. The most important factor in this decision was the ability to lay flat and sleep, so I arrive at my destination well rested. On my return trip, my seat would neither recline (at all) or lay flat. Hence, I could not sleep, as my seat back was stuck in the landing position, and the bottom part of the seat would not recline at all. The steward tried to lay my seat back manually, but his attempts were futile. As a result I arrived back in Seattle exhausted. I run a busy medical practice and this was neither in my or my patients best interest. The steward said I could have a $150 voucher, which I find grossly unacceptable . I essentially had an economy or coach seat. I would kindly requested that Delta pays me the difference between a business and coach class ticket for that trip. However, they refused to give me more than a $150 credit. I believe this is horrible customer service on Delta’s part as the difference between the business class and coach seat was over $1000. I will not use Delta again, horrific customer service.",Delta,trip_advisor,['Assurance']
6041,Flight attendants that are wider than the aisle between the seats don't fit well.,"Flight out was okay. Plane leaving SA was delayed because it hit a bird..this caused us to have to run across the Vegas Airport to catch our connecting flight. No offer of a cart ride..We are 60 and too old to be running across an airport. Flight attendant was wider than the aisle between the seats. Come on SW, really?",SouthWest,trip_advisor,['Responsiveness']
6042,so unprofessional,"flight was delayed by more than 2 hours, informed the ground staff before take off, the crew on board, and the ground staff on arrival that i had a connecting flight. On arrival I had to sort out my next flight on my own, had even to buy a new ticket for my connection",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
6043,Beware of Booking on Southwest Airlines,"We attempted to book a flight from BWI to Indianapolis and wanted to use miles. We were in the process of putting in the information to purchase the ticket and got a notice that we needed to purchase additional miles. We purchased $345 in additional miles to have enough for the ticket and then continued to enter the rest of our information for the ticket. When we clicked purchase, we got an error message and it said to call the airline. Upon speaking with a Southwest Airlines representative, we were told that the flight was now sold out. So frustrating. We then asked for our money back for the miles we could no longer use and were told that they were non-refundable. Apparently Southwest thinks it's ok to spend $345 and not even get a ticket for it. When I asked to speak with a supervisor, I was told that they would forward my ""case"" to Corporate Customer Relations and that we'd hear from them in 10-12 business days. We just received a call from a Customer Relations representative and all he did was explain that he wouldn't refund the money and that it was their policy. The entire process is a bait and switch and should be banned. Southwest Airlines should stop these fraudulent practices and refund customer's money when they can't give them a ticket. We plan to avoid Southwest Airlines whenever we can. Watch out.",SouthWest,trip_advisor,['Responsiveness']
6044,Maldives Emirates Business Class,"I am interested in flying from US to Maldives in July with my partner and a lap child. Can folks give me feedback on what makes most sense between the options below? 1. Book 2 economy tickets now ($2,304.90 each) and upgrade to business with amex points (182,520 each) 2. Book 2 economy tickets now ($2304.90 each) and wait to upgrade until closer to trip hoping the points required drops 3. Book 2 business tickets now ($5,344.90 each) and we ruled the option below out as it seems the most expensive in points and dollars: 1. Book 2 business tickets now using points (276,000 each) with a fee ($2,274.90 each) Also, if we plan on spending some days in Dubai on the way back, will it make a difference for which option we pick?",Emirates,reddit,['NA']
6045,DO NOT fly with Spirit if you care about being on time at your destination or a minimum level of customer support!,"Spirit decided to change my flight multiple times after I paid making me arrive at destination more than 6 hours later than what I paid for. After waiting for ~7 hours to get connected to chat support they offered to cancel and refund my ticket instead of offering partial refund or voucher due to this inconvenience/delay. On the flight back they delayed the departure time twice to a total of 1hour and 10min. After arriving at airport, they changed departure back to only 30min late making many people nearly miss the flight. In flight, they have broken seats (e.g. many without armrest) that are very uncomfortable. They also do not offer anything for free even basic survival goods such as tap water on a 4hour + flight. These reasons make me gladly pay more to other airlines for being recognized as a human being.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Tangibles']"
6046,Airlines Could Do Better,"Who said airplane seats should be placed so close together? Who said the attendants should bump you each time they pass by your seat? Is this a part of their training or simply poor design? Thank God for free entertainment and meals & drinks being included in the airfare. As transatlantic flights go, United Airlines could do better by simply giving folks a little more space. Happy to have access to movies and television and music.",United,trip_advisor,['Tangibles']
6047,JetBlue,"The plane was comfortable the crew was friendly, we had seats 7A&7B through to Ft Lauderdale on connecting flight 2469. We paid for sandwiches and drinks, they did have soft drinks and sacks free. The flight was on time.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6048,Vscation,Lost a whole day of vacation they changed our flight from 6:00a.m to 4:00p.m .....They should give us a credit for that we go every year booked in advance their is m o reason to mess up people's vacation........,SpiritAir,trip_advisor,['Responsiveness']
6049,Delays delays,"We had a 5:30am flight from JFK to BOG and then a connection from BOG to CUC. Upon check-in we were told the flight was delay for maintenance and given a $20 voucher for food. Later through other passengers we learned the maintenance was actually being done in Colombia and the plane had not even landed in the USA. The flight ended up departing around 10a.m No member from Avianca ever came to the waiting area to update passengers, they did not seemed to care people were missing their connection flight. Really bad service. We were traveling with a baby and would've appreciated information on what was going on at least. The food during the flight made my husband sick. They did move our seating so that we had nobody seating next to us since we had a baby which helped during the flight but overall not a good experience.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
6050,Save Money; Fly Southwest,"We’ve been flying Southwest since they came to Des Moines for the simple reason of price. Since they let 2 bags per person fly free, there are basically no fees after you purchase your ticket. Another cost saver is the open seating arrangement. While other airlines charge you to choose your seat, Southwest gives you a number to line up outside the jetway and choose your seat when you enter the plane. Never have my wife and I failed to get seats together on a Southwest flight. It’s easy to make your reservation online using the company app. You can also get your boarding passes online within 24 hours of your departure. (The closer you can get to the 24 hour timeframe, the lower your boarding number.) Boarding passes can be printed at home or carried on your smartphone. Early boarding is available for a fee and some people choose that option. Last year I had a change of plans after making my reservations. I went online and was able to change my departure and return flights (subject to availability). There was no penalty for making the changes. In fact, I was credited with $1.50 for my next flight, since that was the difference in the 2 reservations. There are never any hidden costs with Southwest. When I make the reservations, all fees are included before I put it on my credit card. Drinks and a snack are also included in the cost. The only negatives are the limited airports served by Southwest and the number of daily flights to certain cities. Southwest does not participate in travel websites, so you must use their own website to make your reservations. As long as Southwest flys where I want to go, I will continue to chose them as my preferred airline.",SouthWest,trip_advisor,['NA']
6051,RIP OFF,RIP OFF booked a flight at midnight. GETS PUSHED BACK A WHOLE DAY. Vacation canceled because we're required to be there the first day.,FrontierAirlines,trip_advisor,['Responsiveness']
6052,"Cancel me once, shame on you.  Delay me twice shame on me. Insult me with your lack of customer service . . .","Last year we flew with Allegiant out of Akron to Myrtle Beach. The flight that was scheduled to leave at 3pm on a Saturday was delayed until 9:45 pm. Then it was canceled and rescheduled for 6pm the NEXT DAY!!! They paid for the overnight stay, but we had to buy food for dinner, breakfast, lunch and dinner the next day. We also had to figure out what to do from 10am at checkout until 6 pm when the flight finally took off. We also had to pay for a full day of rental car that we didn't get to use. All that but we thought, ""you know. Crap happens. Maybe it was just a fluke."" Then this year happened. This time we were flying from Akron to Sanford, FL. We had a week of Disney planned for our four-year-old and as one could imagine, he was excited beyond belief. Our flight out of Akron was scheduled for 6:20pm. We were ultimately delayed until past 3 am. We had to book a hotel close to the airport because the rental car company was closed by the time we arrived. We also had to cancel our first day at Disney World because we didn't arrive in FL until 4am. We called customer service and we were told that the company policy is NOT TO COMPENSATE customers if we arrive at our destination. The fact that we had to pay for an extra hotel, a full day of extra rental, a cab ride and food costs at airports was of no concern to Allegiant. Losing a full day at Disney World!? Also. Not their concern. Allegiant is no longer my concern either. They will never again fly me or any member of my family anywhere. I have promised to advocate AGAINST their company to the same degree that they failed to make up for their shortcomings.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
6053,A pleasant flight with helpful and courteous cabin staff,"This flight, on the last Sunday in January, was only two thirds full. In consequence we (there were 4 of us) were able to spread out and make use of the empty seats in the nearby region. The choice of in-flight entertainment was extensive and it was a challenge to choose the 4 films to watch. The cabin staff worked hard throughout the flight, regularly bring liquid refreshment. Throughout they were courteous, smiling and helpful.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6054,Mi viaje con Avianca ,"Avianca, siempre se a caracterizado por ser una de las mejores aerolíneas por seguridad y atención. Desafortunadamente, me lleve con la sorpresa de que en Colombia el servicio es muy bueno, gracias a su salas VIP y de más, pero en mi destino, Avianca era una más. El personal no mostraba ningún interés en trabajar y les daba pereza todo, así mismo ponían mala cara y eso me amargo un poco. En el avión si fueron muy amables, y lo mismo al entrar a Colombia, todo muy correcto.",Avianca,trip_advisor,['Assurance']
6055,Great airline experience,"Our flight there was handled by KLM and the seats were the typical tight seating arrangements (food was fantastic); however the flight back was a Delta airplane. Somehow we received an upgrade to Comfort and I don't know that I can ever go back. The leg room made all the difference between an uncomfortable, tiring flight and an actual restful and relaxing flight (the individual attention to the passengers in the Comfort zone made us feel valued).",Delta,trip_advisor,['Tangibles']
6056,Issues with seat and bag,"First time flying with United , will not be flying again. Pay for my luggage online get to the airport they saying I did not pay for it. Show them my receipt. They told me they could not find it for me to pay again and file a claim. Was traveling with my family they would not sit us together. Had a connecting flight also , ask them about that flight they told me no. There customer services is not friendly at all.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6057,Never again!,"The whole boarding system stinks! I hate the fack that it's first come first serve seating and you can't reserve or choose your own seat ahead of time. And the ay they line you up according to whatever section is one your boarding pass (again chosen by them not you) is just plain bad business. Both coming and going I had the luck of sitting in the very back of the plane even though I was at the airports 2 hours early each time. The seats are not comfy, no tv's in the back of each seat so you are forced to use your phone, but no place to charge it so your battery runs down before the flight is over. Was it worth saving the baggae fees? Hell no...I'll be a Delta customer for life.",SouthWest,trip_advisor,['Tangibles']
6058,De lo mejor para volar en Centroamérica,"En relación calidad-precio debo decir que Avianca podría llevarse las 5 estrellas en mi calificación, anoté 4 por el estado de 3 de los 4 aviones que usé en mi viaje, los cuales se veían algo viejos. En cuanto al servicio, fue excelente, tanto la atención como de la comida y bebidas que sirven durante el vuelo. Espero que pronto tengan al menos un vuelo directo entre Costa Rica y Estados Unidos. Recomendaría sin duda volar con esta aerolínea.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6059,Don't fly frontier ever.,"The worst flight experience at the gate ever. Never flying with them again. Crabby gate attendants, charged $100 for small bags. My group had to pay $500 when the plane was half empty.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6060,Birth certificate ,"Will I need to present my two daughters birth certificates for our flight in may? I flew to Orlando from Baltimore once with spirit and had to show my oldest, 2 years old now to board the flight.",Spirit,reddit,['NA']
6061,Horrible first and last experience Aircanada,Our journey began in Mexico City where our flight left 1 hour late we arrive to Vancouver only to find out our luggage never made to Vancouver (for checked bags) we have a 1 year old baby and pretty much everything we need for her it’s in our luggage. Here we are 5 days later still no bags and no one has contact us to let us know if we ever going to get our bags. We bought a ticket to fly to victory which that flight was also delay for over an hour we have to do quarantine and here we are in our Airbnb without bags and a baby and not able to go out to buy things for any of us we barely have clothes it’s very upsetting to deal with all of this with a airline this big. We were very exited to fly with aircanada but I can assure you now that it was the first and last time we fly with them.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
6062,Air Canada should be your LAST CHOICE,"Air Canada has changed our flight from Lisbon to Canada 9 times. It is almost impossible to contact them and when you do they aren’t helpful, just rude. Their website is useless. My opinion is AVOID AIR CANADA!",AirCanada,trip_advisor,['Responsiveness']
6063,United sucks,This air line is late First of all and then on our connecting flight split up my son and my wife and put us on different planes totally ... I’m not flying this air line ever again ... I went to customer service and they said hay your going to la so ..... what the hell does that mean I’m goin to la .... worst experience ever,United,trip_advisor,['Responsiveness']
6064,Terrible service,Arrived at the airport 2.5 hours before the flight. Avianca staff really disorganized. Very few counters and extremely slow service. We had to wait in line more than 1.5 hours. Flight left one our late because of “traffic in Lima airport” (waited one our on the plane just before entering the runway). Terrible service!!!,Avianca,trip_advisor,['Reliability']
6065,Horrible !!!,"Worst experience! Customer service was horrible, rude, and unprofessional! They said I missed my flight when I and may others still had time to get on the plane before departing. I paid for luggage but since I “missed” my flight, I had to pay for luggage AGAIN for the next flight. Not to mention, they charged me $200 for “missing” and re-booking my flight. They sure know how to f*** you over!!! DONT DO IT! Just pay the extra money for a better airline! In the end, I paid the same price as other pricer airline tickets.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6066,Service wrapped in humor,"From the departing gate to the arrival gate, Southwest never fails to provide excellent service, and their added humor makes air travel a little more fun.",SouthWest,trip_advisor,['Responsiveness']
6067,Do Not Fly Frontier Airlines ,"Wow….I really learned my lesson the hard way flying with an “value” airline. First, you get absolutely nickel/dime-d with add on fees for luggage, carry-on etc…the booking website difficult to navigate. Don’t plan on talking to a live agent as it will be a minimum 2 hour wait…all communication is via chat which is excruciatingly long to get a response. We had to modify an existing reservation as a family member couldn’t travel due to a last minute conflict…they do NOT work with you…have to travel within 90 days and absorb change fees etc…literally have been on a chat with an agent for the last 3 hours and ZERO resolution. Pay a bit more for SWA, UA, AA or Delta…it’s absolutely more than worth it! I will never again fly with Frontier!",FrontierAirlines,trip_advisor,['Responsiveness']
6068,Rude staff,"The flight was fine and boarded properly. Review is mostly about the workers on spirit. They are all awful miserable people with attitudes. Every single time I fly spirit. I never encounter this with any airline and I try to not fly them unless I have to. Flying is already stressful enough, and God bless if you have a simple question, you’ll get either they can’t help you or a sassy response.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6069,Pesimo servicio,"En mi viaje de lima hacia Cancun con escala en San Salvador , mi vuelo salía 3.45 am sin embargo entramos al avión 3.15 y nos tuvieron esperando dentro del avión hasta casi 7 am que recién despegamos , para rematar llegamos a Salvador y en la conexión tb hubo fallos , estaba chorreando gasolina de una ala , y nos bajaron del avión , a esperar otra 4 horas , nos hicieron perder un día entero de hotel fue pésimo su atención",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
6070,Do not travel with frontier airlines.,"They canceled my flight without letting me know ahead of time, then they would not give a full refund for my plane ticket, plus on top of that they said the next flight out would be in a week. No other airline would ever treat their customers this way. You are better off booking a trip with Delta, American Airlines or even United.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6071,Pleasant flight,"It was on a wide bottom plane. My aisle seat was near the rear of the plane and there were over 130 empty seats which is great for passengers. There was no one in ""B"" seat between me and another passenger. The complaints I have is by the time they got to me with the food carts there was little left to choose from. They did not have my first two choices. Also there was a fairly large flight attendant and on several occasions as she went past me she jolted me with her body which I did not appreciate. It was not a case of me hanging out in the isle.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
6072,Another cocktail sir?,Ultimate service at the bar. Ability to chat to fellow passengers Made the trip seem much shorter. Would recommend,Emirates,trip_advisor,['Responsiveness']
6073,You get what you pay for,Great budget airline. Nonstop flights twice a week to many places and I went to Florida. If you only need a personal bag and don’t care where you sit deals nan be found for just over $100 for an easy flight in under 2 and 1/2 hours.,Allegiant,trip_advisor,['Tangibles']
6074,"Dubai to HK, but getting off at the stopover in Bangkok","Hi all, I've got an upcoming flight from Dubai to Hong Kong which has a 1 hour 40 minute stopover in Bangkok when everyone has to get off the plane before reboarding and continuing on to Hong Kong. My travel plans have changed a little and I want Bangkok to be my final destination. So I'm planning to just get off the plane on Bangkok and exit the airport. I won't have any checked in luggage so that's not an issue. Does anyone know if this will lead to any issues with Thai immigration or should it be ok? Thanks",Emirates,reddit,['Responsiveness']
6075,Third world airline,This is absolutely a third world airline. The flight was delayed from scheduled 10.25 pm to 12.20 am. The boarding is again delayed by one hour already and waiting because last airline crew is on her way from home who will do security checks. All the passengers waited and gave up and falling asleep at the airport. Unless you cannot afford any other airline - never even think flying Spirit. I certainly wouldn’t. It’s absolutely worse than a third world airline. I would have given a rating 0 if I could.,SpiritAir,trip_advisor,['Reliability']
6076,Well run airline,"/best customer service, well ru and efficient. Aircraft comfortable and clean. Expert people skills.",SouthWest,trip_advisor,['NA']
6077,Always late.,Flying Allegiant is good but don't ever make plans on the day you fly because they are always late taking off. The staff is always professional and I have enjoyed visiting with the plane crew. The cost of drinks etc are not over priced so worth it. they are upgrading their planes which is nice.,Allegiant,trip_advisor,"['Reliability', 'Tangibles']"
6078,Excellent service,Had a great flight crew. Clean bathrooms..will definitely choose them for my next flight out to Portland.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6079,business class lunch from Dxb to Phuket,I had one of the best meals I have ever had on a plane! the service and the food quality was top notch and I felt like many fancy restaurants cannot match this. The lamb chops were divine.,Emirates,trip_advisor,['Assurance']
6080,Good luck getting a refund when they cancel your flight,Never use them. Flight was delayed three times and was to leave at 6:00 am. At noon they canceled it. Been trying to get my $75 baggage fee back now for 4 months and the flight refund took 2 months. If your flight is cancelled you are SOL because they will not book you to any other airline while you fight to get your money back. I will never use them or a low budget airline ever. They are known to cancel flights on you when they are not booked up.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6081,Florida on a Budget,Allegiant Air has added Airbus 320s to their fleet. This flight averages 1.5 hours and both the origin and destination are very comfortable to travel from. The phone application provides minute by minute updates on all aspects of your travel. The on phone boarding pass can be a great advantage when equipment changes take place. Travel on Tuesday’s and Thursday’s are a terrific value. All airlines need to organize the boarding procedure to load the passengers in the back first. Too many special classes causes long delays in boarding.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
6082,Charged diaper bag,"I recently traveled from LAX to Charlotte with my 2 children (one lap infant the other paid seat) and friend. We each had 1 bag per seat and I brought a diaper bag for my infant who would be sitting on my lap. While checking in my car seat for the flight, one of the women at the counter told me I needed to pay for my diaper bag. I explained they did not make me pay for it on the flight to LAX and was confused why I needed to pay it now. She informed me that it would cost $89 at this counter or $100 at the gate. I said I would pay it at the gate. She then proceeded to go tell her co workers what had happened and said she was going to make sure I pay it regardless. I went through TSA and when I arrived at the gate one lady said I was good to go but another who had been downstairs asked if I had paid for my bag. After much argument they charged me $100 for my diaper bag and I was finally able to board the plane.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6083,Families need their own section,"The flight attendants were great, they even gave us cleaning wipes for our seats as we entered. However, even before we left there was a lady with 2 kids and her mom across from her speaking so loud going through math problems with her kids and going back and forth with her mom. Her mom wouldn’t let anyone sit next to her because the daughter kept saying they were all together, when the mom mainly just had the entire row herself and the kids sat with the mom. They kept passing books back and forth across the aisle, the kids kept walking back and forth with no shoes on, leaning across the seats, blocking the aisles. It was beyond annoying and constant. The staff were ok, and the pilot was great as well.",SouthWest,trip_advisor,['Assurance']
6084,Good airlines,"I like everything about Southwest except their boarding procedure. I really don't like to have to pay extra to insure a good boarding position. One time I didn't purchase the Early Bird, clicked to sign in at the exact moment I could and still got in the C group.",SouthWest,trip_advisor,['NA']
6085,"No Power in the seats, Little Service, My fond memories of exotic flights to HI are quashed.","Here's the good news, the flight wasn't full so four of us took the whole row of 6 seats. Here's the bad news... It's a 737. This has nothing to do with the MAX which we didn't fly on. But, the 737 is not a good airplane for a 5-6 hour flight, There's nowhere to stand up. The 2 bathrooms for 150 people are so small and the sink in the bathroom is so small that you get water all over your clothes washing your hands. United in it's infinite wisdom has remove power ports from seats in Economy and doesn't have screens to watch IFE or USB ports to power your own device. I've flown United for 50 years and they used to have the best IFE. Not anymore. Also, the flight attendants barely walked through the cabin to pick up trash. (They did more on the way home) There was a lot of trash in my seat and I spilled drinks on me several times. -That's on me. I hope though UA can rise to the level of Delta and AA or at least Alaska.",United,trip_advisor,['Tangibles']
6086,"Sinceramente, é a melhor empresa Aérea q atende o Brasil!","Não sei como pode acabar. Sem dúvida alguma, é a melhor empresa aérea q atende os Brasileiros. Aeronaves novas, pontuais, com excelente entretenimento, telas em cada poltrona (coisa q só vemos em voos p o exterior)... Realmente vai fazer falta...",Avianca,trip_advisor,['Tangibles']
6087,First time overseas,First time flying Air Canada. Great experience!! boarded on time and quickly. Crew was friendly. overall the flights were pleasant.,AirCanada,trip_advisor,['Responsiveness']
6088,Always fun,Always try to fly southwest - I am blind and I never have a problem - never try to take my cane - and when I had a dog it was never a problem ( the only airline I was in with the dog I clean that about )- always fun and easy - love the staff in and off the ground,SouthWest,trip_advisor,['Assurance']
6089,Kolkata-Dubai with Emirates,"A regular flight for us and pretty much as we would expect. Full aircraft, lots of people with excessive carry on bags, but Emirates seem to manage somehow. On time departure, on time arrival. Overall a very good flight.",Emirates,trip_advisor,['Reliability']
6090,Make sure this is airline your very last option,"Flying with Allegiant is a big risk, a gamble. Do not have plans for that day at all, I had 7am flight and had to be at my location by 6 pm or I’ll be sleeping on the road until the following day and this is exactly what happened. I missed my ride home due to this stupidity now I have to book a hotel last minute and pay extra cash which I don’t have all because Allegiant don’t care much. We had a 9 - 10 hours delay and all they could offer for food was $8 and water, how insulting. It was a lot to take in but to make it worst the receptionist ran my card twice for my baggage and even after I told her it look like it went through she said it didn’t and ran it again and double charged me. I brought this back to their attention and she said I would have to call to get my money back, then when the time came for boarding the plane. We were told all crew is now available expect for the pilot so we had to wait a few more minutes, the most frustrating and most awful experience ever. A 6:45 am flight changed to 5:30 pm and this is the second time flying with Allegiant first experience was just as bad but the delay wasn’t this bad and the gimmicks keep coming. I would definitely recommend going somewhere else if you have the choice this airline is beyond atrocious and calling customer service is 3 hours plus to maybe get my money which I have been trying to for over 8 hours no answer.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
6091,Great costumer Service,"At the airport in Salvador Antonio Claudio was of a fantastic costumer service for a busy airport, helpful and pleasant - we were traveling as a couple in vacation and found to be very easy to have someone helpful and pleasant to deal with and the crew at airplane was very attentive to everyone and always a smile to greed everyone on board. Love it!",Avianca,trip_advisor,"['Assurance', 'Empathy']"
6092,Really impressed ,"I was really impressed with Delta! It left on time , the seats were comfortable even in Economy Class, the service was great ( Patricia on flight from Detroit to Phoenix on the 30th of November) was just so welcoming and smiling. They served us snacks and beverages 2 times on a 4 hour flight ! You Go Delta ... keep doing what you are doing !",Delta,trip_advisor,['Responsiveness']
6093,Allegient Air -best price,Flight was on time and best for the price. No frills flight but you can't beat the price and friendly service.,Allegiant,trip_advisor,['Tangibles']
6094,Good flight,"We flew on Air Canada and had no problems other than the one hour delay in Toronto because of bad weather, A.C. informed us of the delay so that was good. The meals given were O.K. Hoped for a variety of mid night snacks other than pretzels. A apple or any fruit would have been great.",AirCanada,trip_advisor,['Responsiveness']
6095,Comfort Seats,"Comfort seats are worth the upgrade. More legroom, comfortable seats, and the flight attendants work hard to make everything pleasant. We were served plenty of food on our transatlantic flight.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
6096,FRAUDULENT,"fraud is anything you say or don't say that could sway one's buying decision. In other words I thought I found a great deal to be at my sisters Bday bash in Miami I wouldn't be able to afford otherwise. Driving to the airport I started the check in process to find out it was 60.00 per carry-on, if you wanted some leg room another 30 something per flight per person. So my wife and I's cheap flight turned into very expensive. Should have known! If I was you go to Delta or another that doesn't nickel and dime you at the last minute.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
6097,Nashville- aka Bakersfield East,"I love Southwest for several reasons; they care for their employees, they don't charge for baggage, the no frills-no charge approach saves me money. I do however feel that they have compromised some comfort for economy. 4-5 hours is a long time to sit in such tight conditions. The returning flight, although only slightly more roomy seating was significantly different (better). Nashville airport was great!",SouthWest,trip_advisor,['Tangibles']
6098,"Fine experience flying Avianca, HORRIBLE experiences dealing with their call center","I have flown Avianca numerous times and it's always been fine- nothing remarkable nor disastrous to report. However, dealing with their call center in Bogota is literally the WORST ""customer service"" I have ever dealt with. Unbelievable wait times, no accountability for their sucky website and then charging me significantly more to book on the phone with them even though no one is available in their tech troubleshooting department, canceling my ticket without any notification, etc etc. I could go on and on. Since I live in Colombia, there aren't many options to travel within the country other than Avianca. As soon as I move back to the States, I will NEVER book with them again. They are not some small business, they are a major corporation and need to get their act together already.",Avianca,trip_advisor,['Responsiveness']
6099,They screwed us,Canceled flights blah blah blah I’m sure you’ve heard it by now. No need to beat a dead horse. Will never fly again.,SpiritAir,trip_advisor,['Reliability']
6100,Best trip we have ever had with Delta,"Best attendants we have ever had on Delta, friendly, helpful, concerned. The seats were decent and the bathrooms were not trashed.",Delta,trip_advisor,['Assurance']
6101,They seriously cannot move any slower,"I'm so frustrated with the constant lack of awareness and consideration Delta has for it's travelers. I travel frequently (minimum 4 flights a month) due to work and up until this point, I've also choose Delta. It seems to me that some serious re-organization needs to happen and policies need to be reviewed. Show up to the gate at boarding time and the plane hasn't even arrived. Sunday evening, I sat (fully boarded) on the plane for a HOUR for a LATE pilot to do a safety check. I consistently miss my connecting flights and it's unacceptable. Delta needs to account for time, make sure they have a plan in place, make sure things are ready to go before boarding ON TIME. Make things make sense, If you can't get things together to ever make a connection then I don't know.. maybe offer a different option. Lord please help Delta, they need it.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
6102,straight flight from Tulsa to Las Vegas,"Nice attendants, on time, very high rate for carry on and suitcase-Have to pay for everything- water, drinks, candy, luggage, carry on - they also have limits suitcase cannot be over 40 pounds or it's another 25 dollars- too many restrictions-",Allegiant,trip_advisor,['Tangibles']
6103,Wedding.,We booked months in advance and then all there flights were canceled for a whole week of May. They said there are not enough people on a recorded line. No compensation either. All 200k followers on every platform I have will never fly with you all and I'm going to make sure everyone how bad your business is.,JetBlue,trip_advisor,['NA']
6104,Good non stop flight,We always want a nonstop flight when we travel. Air Canada is usually one of the only airlines that do this from Toronto so we usually travel with them. The flight was good. We always pay for our seats to make sure we are seated together. When we checked in on the return flight home we were given seats apart in separate rows. We complained and by the time we boarded we had seats together. The agent helping us was very courteous and helpful. We think a different airplane was used so the seats we booked were no longer available. But since we had paid for our seats we should have been given seats together without having to fight for them.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6105,When the problem start Emirates left me in it,"Emirates had good flight time Sydney Cairo return. Expensive, but I was under the impression they where reliable, MISTAKE, Return leg Cairo Dubai Sydney 18hrs 30min Got in plane Cairo, problem with plane,OK Then trouble started. Not food, when waiting. 4-5hrs later still in Cairo food, well bag with roll, which was off. Orange drink made from remade orange which last for years but you cannot drink. ASKED to be moved to next day’s flight, told NO, but no reason given. Complaint made after 34hrs flight. Response from Emirates basically “ these thinks happen” Did not answer why they would not let me take the next day’s flight. So my advise to others is Emirates ok, until something happens, then they do not care. They answer my complaint with lawyers wording only trying to avoid any liability. They do not care. I would have got the same service from any of the cheaper airlines.",Emirates,trip_advisor,['NA']
6106,United service sucks,The worst service I’ve ever experienced. Don’t waste your money with United. I was the first one in line and the last to check my bag in. The staff were rude and unhelpful. Two thumbs down.,United,trip_advisor,"['Responsiveness', 'Assurance']"
6107,Nothing to Drink/Snack,"Not only the flight was delayed, we believed they did not have drinks or snacks on the plane. We sat in the plane for over 45 minutes at the gate with nothing to drink. When the flight took off, we did not get anything and when the staff walked down the isles they would not look at you. Instead they look down on the ground.",SouthWest,trip_advisor,['Responsiveness']
6108,bad seats and food and food very nice crew,I wanted to upgrade no seats very bad seats crew are nice coming back the same but worse no tv in aua to jfk no riclime very terrible plus very mean noborrs,Delta,trip_advisor,['Responsiveness']
6109,Long Ride Home,One hour flight turned out to be near 3 hours as the plane needed to be deiced. BWI seemed to be working at a snail's pace as we started as #6 in line and it took over an hour and a half to get the process started. In the mean time the Captain and the Flight Attendant kept us informed so that passengers were not left in the dark,JetBlue,trip_advisor,['Responsiveness']
6110,Horrible Experience Airline Sucks,"If there was a 0 star button I wouldn’t hesitate to give it to them. Horrible experience,bad customer service DO NOT FLY THIS AIRLINE. Got stuck in Montreal airport because my connection to Geneva was late. No one knows what there doing very poorly run operation. Spending the extra 100 bucks and fly a different airline. You won’t regret it.",AirCanada,trip_advisor,['Responsiveness']
6111,Great airline great service,"Our flights were on time, and is usually for Latin American airlines, the service was good and the attendants were friendly.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
6112,Never again!,"While we had positive experiences over the past 3 years with Allegiant Air, our most recent negative experience was alarming enough to ensure that we will never fly with them again. I urge you not to use this airline because I don't trust the safety of its aircrafts. Pay extra and fly a trustworthy airline. Our flight home from St. Pete-Clearwater was scheduled to leave at 9:30am. Around 9:35, we learned that the flight had been canceled from a custodian and the cashier at the airport kiosk. There were no weather concerns, so we basically deduced that the plane must not have passed final inspection. That early in the day, one would think they could find an alternate flight solution, but they didn't. My husband went back to the terminal to get in line with everyone else to figure out what to do while I went to retrieve our luggage with our 3 young kids. We had already turned in our rental car and needed to get home that day. After about 2 hours, my husband reached the front of the line and luckily our employee was kind and honest. He was as frustrated as we were because he didn't have any information nor did he have much power to help us. We noticed on the monitors that other flights were being delayed and that's when it hit me that these planes may not be safe. We asked the gentleman which flight would get us closest to Belleville but was also unlikely to get delayed. He honestly answered that Tulsa, OK was a reliable flight. We flew there after spending the day at the airport, paid for a rental car, and drove 6 hours home. I emailed Allegiant over 2 months ago about being reimbursed for my rental car as well as being reimbursed for priority seating that we never got to use. I haven't gotten a response. Immediately after the flight was canceled, we received an email with $500 worth of vouchers, which I will never use because I don't trust this company. Many other passengers had negative experiences to share as well. I don't know what is going on with this company, but I would stay away from it!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6113,Next time I will buy direct from airlines,"Great trip thanks to Matt this morning at 5:40 am in Fargo,MSP waited the 3 minutes for us to board from Fargo flight. We did have snowstorm in Fargo and msp.Baggage was on a different plane because of short time to board. Dennis in Newark Delta Baggage was waiting for us and is delivering later tonight at no cost to DC hotel in NYC. Should know we purchased ticket from Just fly a division of Globus, NEVER AGAIN, we paid for 1st class all the way and received only problems ,like no seat assignments ,1st and 4th legs at economy,2nd longer leg did get our first class, third leg on 20th December not sure yet. 4th leg upgraded to first for another $400.bottom line if you go with internet service from JUST_FLY and other 3rd party vendors you leave yourself open to a lot of frustrating time dealing with the above. Buy from your airline and wait for specials. Vbl",Delta,trip_advisor,['Reliability']
6114,on time,all connections for my flight to and from ft myers Tx and Austin Tx were on time. The flight crews were very efficient and really stayed engaged to make sure everyone was comfortable and had what they requested.,SouthWest,trip_advisor,['Reliability']
6115,SW is always the best!,"Southwest has always been good to us. Very few times we've had trouble they have gone above and beyond to make it up. There are factors while flying beyond their control with weather, etc., but they always try to make it right. The best tips for flying Southwest is to remember to check in 24 hours in advance. Set an alarm and do it on the exact minute to get best boarding position. Then be at the gate 30 minutes prior to departure as that is when boarding begins. Southwest does not have assigned seating so this is the best way to insure you have the seat you want and sit with your party. Or, pay the extra fee for priority boarding, but it's really not necessary.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6116,Tolles Preis / Leistungsverhältnis,"Modernste Sitze im Dreamliner- full flat, sehr gute Bedienung, freundlich, hilfsbereit. Gutes Essen. Eine sehr gute, günstige Alternative zu anderen Linien. Leider war eine Toilette defekt. Unser Vorflug von Santiago hatte 40 Minuten Verspätung, bei einer Umsteigezeit von 1h. Der Abflug wurde um 1h verschoben, trotzdem hat es eines unserer Gepäckstücke nicht geschafft. Security in Bogota ist sehr langsam. Keine fast lane.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6117,Stressfree,"Our flight was flawless. We need to take two planes each direction and all 4 flights were on time. Everyone was friendly, there was someone in line to help with the Kiosk in Toronto (we were running behind due to the rental car return) so we were stressed but the girl helping us got us through the gate in record time! We are flying with Air Canada again August 2019",AirCanada,trip_advisor,['Responsiveness']
6118,Southwest is the only way to fly to Maui,"We flew from Houston to Maui with one stop in Oakland on Southwest Airlines and we were so glad we did. The 737-800 that Southwest uses to fly between Hawaii and the mainland provides spacious seating that you only experience on the other airlines when you fly First Class. As usual, the staff was pleasant and the flights were on schedule. And Southwest doesn’t charge for you to check a bag. If you want to fly comfortably to Hawaii without paying for first class seats and paying to check luggage, we recommend Southwest Airlines. We fly Southwest every chance we can.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
6119,Cannot reach anyone...EVER!,"Flying in Sept 2021, Internationally. They cancelled the flight, rebooked it and sent an email with all of the changes. Traveling with my son and we paid extra for the Delta Comfort, had chosen seats together...etc. The changes they made are not acceptable and so to go in and try and get us seats together, or ""modify"" anything is IMPOSSIBLE as they seemingly locked that function! No moving seats, no modifying. Nothing actually works. On my 3rd day of ""call back/text"" messaging . No ""representative"" responds . I get texts every hour asking if I'm still needing assistance and I respond yes. 12 hours a day, 3 days in a row - NOTHING. Canceling our flight to rebook on United. There is Covid short staffing issues, yes, and then there is just plain neglect of customer service.",Delta,trip_advisor,['Responsiveness']
6120,Cleaning out some old stuff and found my fully loaded Delta One Tumi kit circa 2016,URL: URL Thumbnail: URL,Delta,reddit,['NA']
6121,"Terrible customer service, they force you to accept whatever they tell you and inconvenience you without any resolution",They delayed the flight take off 2 hours because of 1 passengers. Connecting flight was rebook to economy 6 hours later.,Emirates,trip_advisor,['Responsiveness']
6122,Winter Junker Flight,"A winter flight reserved through RBC points was reserved with Air Canada proved up to be flight on one of their older planes. Air Canada does have upgraded planes serving the Medicine Hat to Calgary return flights, however my flight experience did not bring forward one of their newer planes. I have used Air Canada's competition in Medicine Hat and found that the competition has far superior Air craft. This last flight travel proved to be a very frigid flight, along with poorly acquainted desk staff in Calgary departure desk.",AirCanada,trip_advisor,['Tangibles']
6123,So so,"Normally I wouldn't write a review on an airline but TripAdvisor sent me an e-mail asking me about my flight and I have a few minutes to kill so figured what the heck. But anyways flew JetBlue a few months ago also and TVs didn't work. That time it was just mine and a few others which couldn't be reprogrammed, but this time it was both coming and going and was the entire plane and it wasnt the same plane coming and going so I guess it's a fault with many of their plans. I screwed around with my phone on the way down to amuse myself as I'm not a sleeper on planes and of course on the way back home it must have been an archaic plane because there were no outlets under the seats to charge phones either. Next time I'm going to be have to be one of these mental cases you see with a whole entertainment system setup on their tray with laptops alongside a tablet in a special angled holder and big headphones and all kinds of crap and auxiliary charging devices. And of course on the way home there was some storms and we were parked on the tarmac for 2 and 1/2 to 3 hours because they had to rush us on the plane knowing pretty darn well we wouldn't be taking off, should have just left us in the airport instead of being cooped up on the plane. After about an hour and a half of sitting there I had to ask for some water, you would figure they would come by with something without me having to hit the chime above the seat to alert them. And the best was after the storms finally moved out and we eventually got going first thing they do once we're in the air was come around and try to sell you alcoholic drinks and food and blankets and whatever else. I mean I know that's protocol but after we've been sitting there for 2&1/2- 3 hours, don't you think should come around with some complimentary drinks and snacks first instead of trying to make extra money. But with that being said I know the flight attendants had a pretty long day even before this and we're pretty beat down and the head attendant was trying to make light of the matter as best as she could over the intercom, so it's nothing against them. And the best was our plane which was coming from Newark arrived down there an hour late due to the storms back in Jersey when it left to head down to Fort Myers and they were only getting worse and looking at the radar on my phone at the airport I knew there was no way we were taking off, the whole state of Florida was completely yellow and red showing 50 plus miles per hour gusts, but like I said they herded us onto this plane instead of just leaving the plane parked somewhere even though another plane was coming in which didn't because of the storms but nevertheless they could have pulled the plane to where we were parked on the tarmac and left us comfortably at the airport with food and drinks and a normal sized bathroom. And the guy doing the announcing at the airport kept on trying to get everybody pumped up to get on the plane real fast because we only had a short window to board the plane because another plane was coming that was pretty much all for their convenience as he kept saying I don't want to have to board you again if we cant all get on, and as I said looking at the radar there was no way we were taking off which I'm happy we didn't as I don't want to fly thru that crap but nevertheless not sure why you had us board. I could see if a fluke storm or tornado popped up out of nowhere and we were already on but as I said the state was covered in red in radar from the West Coast go out into the Gulf to the east coast out to the ocean. And who knows probably not their fault as far as getting us on the plane, perhaps the airport tells them to do that I have no idea but they knew from the jump we weren't going to be taking off because we didn't go anywhere we just moved a little ways away from the gate and wasnt like we began an approach to the runway or anyting. But like I said how can three out of four flights I've been on with them have problems with the TVs, and the kicker was no plug outlets on the plane either. There's not any shopping magazines or anything readable jammed in the slot in the back of the chair in front of you either on these planes likes other airlines so I think I looked at the emergency pamphlet about a hundred times just to have something to do to take my mind off this ordeal. But when we finally did take off the pilot flew this plane like they're supposed to be flown without trying to save gas or whatever because we got home in record time once we finally made it into the air.",JetBlue,trip_advisor,['Responsiveness']
6124,Multiple flight itinerary changes - not enough time between connecting flights allowed,"We originally booked with Air Canada and chose our flights based on the published, advertised flight times for connections. We were booked to fly from Punta Cana, with a layover 2 hours in Montreal, then to Vancouver. Our flight itineraries were changed 4 times, and the type of aircraft was changed, therefore our seats that we pre purchased were also changed. They did not notify us that we needed to re-book our seat selection. So when we checked in at the airport, we did not have window seats available that we had paid for. Very poor communication. We also received email notifications that our flight times were changed for the trip home by 4 hours.....after we had already arrived at the airport. However, it was a false notification and our flight actually left on time as expected. Very confusing and disorganized. We were given 1 hour in Montreal to collect our bags, go through customs, clear security and get to another gate for connecting flight to Vancouver which was 48 gates away from security. They were paging our names indicating we were going to miss our flight. Again, Air Canada should not be creating schedules that cause stress to passengers trying to make their connections on time. It is not an enjoyable experience to be running through the airport......especially for older customers with mobility issues. I waited on the phone for over an hour to talk to a company representative about the mix up with our seat selection. I do not recommend Air Canada or their travel partner Air Canada Rouge.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
6125,"Do not fly, useless operational abilities, poor customer care","We are international tourists and we suggest everyone to avoid this airline. If you are in trouble and on international roaming you need 60+ minutes call to reach any customer service representative, who wont help. They cancelled our flight from NY to BUF at a short notice, they did not accommodate us on next flight on same day, they did not inform it even existed. We discovered ourselves after we reached BUF thorough our own. They returned less money than what we paid even when they cancel the flight. For our second JB flight, they change gates very often (every 10-20 mins). Delayed flight by 4 hours, we were sitting in the aircraft at LV for 3 hours due to some snag in cockpit. Worst - compensation for delays and refund for cancellations goes to some JetBlue wallet which international tourists cannot use at all as we wont be in US for next 2-3 years. Avoid this airline at all cost. Very sour experience of US aviation industry due to this, how can such poor operators be allowed to operate?",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6126,Dont go to Spirit they scammed us and made our day horrible and the money back is a scam,I am 12 years old and wanted to go visit family with my mom the flight was already delayed by 1 hour and later was canceled due to weather (which I understood) but take note me and my mom have been up since 12 in the morning driving from Jacksonville to orlando beacause my grandparents went at 7 am and our flight was (supposed to) be at 3 when they canceled. the line was unbearable to talk to a representative and when we got there she was really mean to us and when she told us the flights we had there werent until Saturday and the first one was already booked?! They hade a first come first serve system which makes NO SENSE and would NOT bring the manager she even told my mom “ok ill send you to the plane in the rain so youll crash and die”. I have not seen my grandma from mexico in a very long time and she decidedes to make our already BAD day EVEN WORSE this airline was the worst experience ever and the price is not worth it go to delta or American. theyre service is bad theyre planes are bad the WHOLE COMPOANY IS MAKING MONEY OFF OF PEOPLE WHO DONT HAVE MUCH MONEY AND EXPLIOT THEM INTO BUYING THEYRE SCAMMY TRASH dont just dont YANELLE AND SUHEILY WERE HORRIBLE AND NASTY TO ME AND MY MOM AND DIDNT EVEN APOLOGIZE,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
6127,Poor Value for Money but Got Me to My Destination on Time!,"I flew for the first time on first class domestically for which I actually paid for the ticket as opposed to have been upgraded by the airline. At the last minute, literally a few hours before the flight, I had to buy the ticket, and first class was what was available to go on Delta from Jacksonville to Seattle with a change in Atlanta. I paid nearly USD2,300 to travel the one way distance, both on Boeing 737-900 aircraft, which looked clean and brigh. Here is my review. The seats were comfortable with head wings, ample leg space, back seat pockets to stash your small item belongings, power plug sockets, and sufficient overhead bins where I easily placed my carryon small suitcase, a backpack and winter jacket. These planes came with a TV screen at the back of the seats. An impressive selection of channels including those of news and sports organizations, in addition to movies and TV shows, were available for viewing. I could also track the flight path of the plane along with all the metrics about speed, height, temperature, and time to arrival and time at destination. The seat had. a clear cellophane wrapped package — containing a blanked and a pillow. — when I boarded. I did not use the pillow; I draped my laps and legs with the thin fleece-like throw. As a first class passenger, I was able to board in Group 1. The first class cabin held 20 seats in a 2 by 2 configuration. I had a window seat. All the seats were taken. The gap between the two side by side seats was ample to give a comfortable sense of space separateness — there was no way passengers could rub shoulders even if we wanted to! Inexpensive earphones were provided — complimentary. They worked fine and I followed the coverage and results of the Iowa Republican Party caucus (probably even as we flew over the Hawkeye State!) for the duration of the journey. A selection of beverages include wine, beer, and spirits were offered. I tried a red wine, which came in a glass goblet, and was refilled. A basket tray with snack packs was passed around once — a mix of sweet and savory items. The transfer in ATL was manageable — it required taking the train to the next terminal. But the crowds were immense and the eating places were jammed with people, many waiting in line. I could not take advantage of it given the time for connection and believing that food would be served on the flight. The best part of this trip was that both flights were punctual — they left and arrived on schedule. The flight attendants were pleasant, polite, and did their jobs. I paid attention to their safety instructions which were matched by a catchy video demonstration. The ATL-SEA flight was long, over five hours. It had been preceded by about a 90 minute flight from JAX. The worst part was there was no meal service in first class. The flight attendant expressed her regret that there wasn’t any food when I asked her. I enquired if there was any food for purchase. She returned to inform me of two choices — boxes containing various snack pieces. I chose one of them. She did not take the payment I offered, probably realizing that it did not make sense to charge a first class passenger for a box of crackers, cheese, and a small piece of beef jerky while providing free liquor! Given the lateness of the hour, the cabin was dark, except for the glow of TV screens, and quiet. The lavatories were kept tidy. Overall, I have nothing to complain. I reached Seattle on schedule, but close to midnight, with not a shop or restaurant open in the terminal. I am glad I was able to get that box of snacks on the plane. Otherwise I would have gone really hungry. Will I do it again — fly first class domestically on Delta with my own money? No, not if I can avoid it. It is not worth the price.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
6128,"Surprise, Surprise!!! Happy Birthday from the crew",A flight that I will never forget! 13 November @ 19:20 My family celebrated my 60th Birthday with me on a Cruise from Venice. We wanted to upgrade our Business class flight to First Class with no success. BUT then the crew invited me for a visit in First Class where they have put up a 'Happy Birthday' banner with Champagne and cake and they even took photos and videos - printed the photos and placed it in a card with signatures of the whole crew and the captain. Wait this is not the end yet! An hour later the Captain came to chat to me and when he made the final announcement for landing he once again said HAPPY BIRTHTDAY TO THE BIRTHDAY GIRL!! What an awesome experience. Thanks to the crew and captain for making it such a memorable trip! EMIRATES is definitely my favourite Airline!,Emirates,trip_advisor,['Responsiveness']
6129,Pathetic Service ... Staff don’t care ,"Booked Feb 13 from Halifax to Curaçao via Toronto. Flight out of Halifax delayed by 2 hours due to weather and ended up missing our connecting flight out of Toronto. Ended up at Customer Service desk for an eternity ... only 2 reps with long lineups; one of the reps was relatively new, training and had no clue what she was doing. Got rerouted / rebooked later in the day to West Palm Beach with connecting flight out of Miami the next morning. Departure flight Feb 13 from Toronto to West Palm delayed by 2 hours on the tarmac with pilot advising at first that we would be delayed for about 15 min ... no other update provided; very unprofessional with no consideration for passengers who were getting pretty edgy to say the least. Well got back to Canada (Montréal) late February 23 with connecting flight to Halifax early morning Feb 24; apparently due to weather (some freezing rain had fell earlier), flight cancelled when other airlines were still commuting ! While at Customer Service desk a rep was arguing with me that AC doesn’t rebook with alternate airlines (lol) ... after I got testy and explained my experience of Feb 13 (rerouted / rebooked with American Airlines) she continued to deny this ... another rep stepped in to confirm that what I was saying was right ... Do unprofessional, nonchalant, and simply don’t care about people and passengers! I travel for work extensively in Canada and will certainly prioritize other airlines in the future. As far as travel down South, Copa Airlines provides flights out of Montreal and Toronto with hub in Panama City! Have travelled with Copa many times, there on time, even provide meals, and their staff smiles.",AirCanada,trip_advisor,['Responsiveness']
6130,Geraustwitz,Good flight and service. Flights on time. Connection time was adequate and easily done. In flight meals were satisfactory,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
6131,Ableism,Disrespectful towards their own employees and people with disabilities. They damaged and lost a wheelchair and barely did anything to find it or to fix it. Ableist airline.,AirCanada,trip_advisor,"['Assurance', 'Empathy']"
6132,"Worst airline, do not travel",Everytime I fly this airline it’s a trash shoot. No chargers for economy. Even if you pay extra for checked bags their overhead space is minimal and small so many standard bags don’t fit. No employees are helpful. This airline should be shut down.,United,trip_advisor,['Responsiveness']
6133,Manager,"I had heard the horror stories. But Spirit had the best schedule for our needs. The 6 of us were pleasantly surprised! Lovely plane, great crew, on time both ways, and just a general great overall experience. I have 1.5million miles on United, and this was as pleasant, even more so, than most of my previous flights!",SpiritAir,trip_advisor,['NA']
6134,Horrible customer service took me 5 days to get help,Nobody knows what they’re doing. Had me on the phone for at least 5 days trying to get someone to help me!!!! I had an airline credit with them that they refused to help me use and once I was able to use it the credit wouldn’t work and it vanished once I used it to purchase a ticket. I called again to let them know and all they did was say they’d file a claim!! As if my $499 wasn’t a concern for me. I had to buy the ticket out of my own pocket and by then the ticket increased in rate since I waited so long trying to get help by someone through this airline. I got hung up so many times and transferred multiple times when I think they should’ve been more than able to manage booking my flight themselves using my airline credit! Never again using this airline again,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6135,Delays and no customer service,"had a delay which caused me to miss my connection. staff were not willing to help and funneled everyone to the same area for help but the line was about 3 hours long. I was 12 am at night. I had to sleep in the terminal because they did not offer food or hotel vouchers. Worst experience I had with an airline, and my second back experience with Delta. I Will never book with them again.",Delta,trip_advisor,['Responsiveness']
6136,Great airline ,"Flew 8 hours from Toronto to Paris and it was great with this airline. Great, for airline standards, food options, lots of inflight entertainment and the employees were all 100% professional. Watched Toy Story 4, got a little choked up, no judging please, and just had a good time. Bonus the tickets were insanely cheap!",AirCanada,trip_advisor,['Assurance']
6137,Very good,I always fly to Medellin Colombia with Avianca. There is none better. Will always recommend it. Good service.,Avianca,trip_advisor,['Assurance']
6138,All of their phone numbers hung up on me instantly,"I just tested positive for COVID (the day before my flight I always test to be careful), and I tried every method imaginable to get Allegiant on the phone. All of their customer service numbers (including lost baggage) immediately hung up on me. When I called the ticketing office and explained the situation, they also hung up on me. I also tried emailing them but my flight is tomorrow morning. Is Allegiant incentivizing people to travel with COVID? I can find no policy online.",Allegiant,trip_advisor,['Responsiveness']
6139,Simply the best,"Emirates in my opinion is one of the best and safest airline in the world. Punctual, luxurious, impeccable clean airplanes, with a great customer service .",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6140,Beware of paying for a ticket! If COVID 19 cancels your trip they'll keep your money!,Paid for a ticket and cannot go due to gov. restrictions on travel. They have kept my money and will not refund me! Do not pay for a ticket unless you have the money to lose. If your travel is cancelled due to circumstances out of your control they won't refund your money!,FrontierAirlines,trip_advisor,['NA']
6141,Outstanding service,"We want to say thank you to cabin crew flight no EK 651 for pleasant journey. Especialy to Rahma, one of the cabin crew member, who was looking after us.This lady was treating everyone equally with incredible warm heart. She made our journey easy and it made us sure that we should book our future flight with Emirates!!Thank you Emirates♡♡Thank you Rahma!!♡♡",Emirates,trip_advisor,['Assurance']
6142,"PICK-UP AND FLIGHT, VERY SMOOTH","Collection from home and delivery to hotel, worked like clockwork. The staff were professional and friendly, The planes all in good condition, clean and well stocked. The flight was smooth and the on-board entertainment, such as I saw, was plentiful.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6143,Communication is the key to any relationship,"My 7am flight was cancelled, but we were not told. There was no representative at the gate or anywhere. We were first told that it might be delayed, but I'd have to exit out of security to go back downstairs to check. There I waited in a 2hr line with still no one telling me anything. Our flight finally popped up on the screen (for the first time) only to see that it was cancelled. I continued to wait in that awful line to get rerouted since Avianca doesn't do it automatically like most other airlines. They scheduled me for a noon flight that didn't leave until 1:30pm. Almost missed my next connection and had to get yelled at by officials at my layover in Bogota because I guess you're not allowed to run there. We added 12hrs to our return trip and were up a consecutive 24hrs. The budget airline isn't worth this hassle.",Avianca,trip_advisor,"['Responsiveness', 'Reliability']"
6144,The flight attendant kicked us off the plane because we asked where our kid should sit!,"A flight attendant name ""Nathalie Gravenstij"" kicked us off the plane yesterday because we asked where out seat is! Yesterday (11/13) we were supposed to fly back home from MCO to IAD, the flight was supposed to depart at 4:25 PM (flight UA 2065) but due to an unfair and humiliating harassment caused by a flight attendant name Nathalie Gravenstij, we got kicked out off the plane. Here is what happened: They announced that the plane is experiencing some cargo issues so the luggage will be on a different flight, we said sure. Time comes for boarding the passengers, my husband, two young children and myself went on the plane and found out they have changed the seat numbers for several people. My husband politely asked the flight attendant where he should sit. We immediately heard the flight attendant screaming at him saying you do not talk to me like that, I will throw you off the plane. We were shocked and several other passengers asked that flight attendant why she would behave like that and she grabbed the boarding pass out of that other lady who was confronting her! Then the flight attendant asked my husband (rudely) to just sit down on that empty seat. He did and asked where my little daughter should sit.The flight attendant raised her voice and started screaming at my husband in front of our kids. She said ""That's it! I am kicking you all off of this plane"" then immediately went and grabbed the phone and called the Capitan, security person or the ticketing manager (couldn't tell whom she is calling), they came and asked what happened. Another passenger (whom her boarding pass was pulled from her hand by the same flight attendant) testified and said how rude that person was. The security guy asked the Capitan and then came back and told us the Capitan wants no trouble so you guys should all leave the plane! When we got off, the manager came and apologies, found out the name for that flight attendant: ""Nathalie Gravenstij"" and sent us home on the next flight which departed 3 hours later. My kids were traumatized and started crying. The management insisted that we file an official complaint.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6145,Forget the part about the numerous delays for LGA to DCA but the customer service was horrible and we never left.,The first and second delay was understandable due to DCA being closed to the weather but several starts and stops led to us moving at least 8 different terminals and but the coup de grace was around 1100 pm we were given $15 meal certificates while we were waiting for our flight and as we were ordering food (unbeknownst to us) the entire Delta staff folks evacuated the area and we stuck at the airport until the next morning.,Delta,trip_advisor,['Responsiveness']
6146,Sardine Can!,"we were very cramped, plane was dirty (dead bug between the plastic in cabin and window) garbage left under headrest. Think Stewardess needed a rest brder line bitchy. and oh yea the load mouth guy with his spread eagle legs '' no respect'' And who the hell travels with no luggage? Luggage fees ''REALLY''",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
6147,A joke of an airline,"With today’s market and plenty of competition I would assume that airline companies would make an effort to be courteous and friendly to say the least. Not only were they rude and offensive, their lack of organization and utter improvisation is beyond believe. Having flown around the world with many different airlines, this experience was perhaps the worst. Never again will we fly with Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
6148,"It's a bird, it's a plane. it's ... a plane","Pay the 30 extra dollars to upgrade to Premium Economy, it's worth it in free snacks, guaranteed overhead space, and slightly larger seats.",United,trip_advisor,['Tangibles']
6149,WORST AIRLINE EVER!!!!!,"I will NEVER EVER fly this useless air Canada EVER again. Not only did they loose my luggage which never got to destination, they kept cancelling our flights. From one stop it turned to four stops to and fro. I went for a wedding which was an African destination wedding where we had to make special outfits. My luggage that I paid to check in never made it. I could not attend the wedding. Three weeks and I’m still waiting for my luggage. Sending me useless 60 Canadian dollars for my checked suitcase when I paid $75. Since they canceled our connecting flight from Athens, we had to look for a hotel very late to spend the night, They did not give us any vouchers. The next day, they rebooked us on three different United airlines flights and my daughter’s luggage got lost coming back and it took a week for them to find it. I have filled a claim and still haven’t heard anything. When you call them, the put you on hold for an hour and then disconnect the call. NEVER AGAIN!!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6150,Don't ever fly with them!!,"This airline is the absolute worst airline I've seen. We got to our departure gate at 4:30 with our flight taking off at 5:00 am. The lady checking the tickets in decided she wanted to check everyone's bag they were taking on the plane and ended up causing us to miss our flight. As we were at the front of the line to scan our boarding pass the lady said ""this flight is closed you showed up too late to get onto the flight"". After 10 minutes of me and thirty other passengers complaining to the lady at the desk she then told us we would have to wait another day to get on a flight to Dallas. My husband and I had to buy another more expensive ticket with delta! The lady at frontier told me I could request a refund since it was frontiers fault I missed my flight. However, you can never call frontier and speak to a real person, you have to chat with them online. After sending a complaint the lady proceeded to tell me she couldn't help me getting a refund since it showed that I had already boarded the flight. I never boarded my flight to go to Dallas, frontier oversold the flight so it looked like we all got onto the flight!!! Needless to say I will never buy another ticket from frontier and I will never suggest someone to!!! They are the absolute worst airline I have ever seen, absolutely no organization and they don't care about their customers. I would literally give them negative or zero stars if I could.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability', 'Assurance', 'Empathy']"
6151,"Family vacation on an Alaskan cruise out of Seattle, WA","Out flights both ways were wonderful. Very accommodating both trips and flights. It was very late when we landed in Minneapolis, but luggage came as soon as we arrived and everything went smoothly at that hour of night.",Delta,trip_advisor,['NA']
6152,Another great flight,Great service. Quick flight. We were ahead of schedule. Non stop. What else could you ask for. Reasonable price. Very courteous. Good snacks. Thanks Delta for always getting me a perfect flight.,Delta,trip_advisor,['Responsiveness']
6153,Worst customer service ever.,"You guys have the worst people working for you. They are rude, very poor customer service, argumental and horrible attitude. Don’t know how to provide solutions, diffuse situations and accuse others when it’s obvious they are the problem this is the last time I’m flying your airline. Your employees ruined my day. I hope you guys change the way you conduct business and engage with customers.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6154,Bueno!!,"Buena atención de las aeromozas,limpieza,excelente entretenimiento a bordo,buena comida,lo recomiendo",Avianca,trip_advisor,['Assurance']
6155,UA,We fly Untited Airlines often. Planes are always clean and nice in our opinion. We wish they had better service to the Caribbean from Houston.,United,trip_advisor,['Tangibles']
6156,No words ...,"can describe how bad this airline is. Constant delays, horrible customer service, impossible to reach by phone, useless website, uninformed staff, and on and on. Done trying to make Frontier work on a route I fly often. Will pay extra — which ends up being not that much more — to fly a real airline. Be warned.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6157,Great Company,Great Company and customer service. Yeah the flight is a little more crowded than some but for the price you can't beat it.,SpiritAir,trip_advisor,['Responsiveness']
6158,COVID time trip,"Aircraft was clean flight was safe everyone had masks on ,, i all have liked delta ,,, COVID taken seriously which is great",Delta,trip_advisor,['Assurance']
6159,AC's Twitter response - what nerve!,AC sure has a lot of nerve to call out Westjet's customer service. I'm waiting for a refund on a flight I booked in April of 2020 and PAID CANCELLATION INSURANCE FOR. Shame on AC for calling others out before their own house is in order. AC as a last resort.,AirCanada,trip_advisor,['Responsiveness']
6160,Melhor de todas as nacionais!!!,"Tivemos uma agradável surpresa ao entrarmos no vôo e nos deparar com pequenas telas de TV em todos os assentos, com Sky. O lanche igual a época de ouro da Latam. Na minha opinião, a melhor CIA Aérea da atualidade, pelo preço também, bem competitivo.",Avianca,trip_advisor,['Tangibles']
6161,super slow check in services,super slow check in. every tome took at least 45minutes -1hour. cannot imagine how can they consustently slow,Emirates,trip_advisor,['Responsiveness']
6162,Horrible service,We were there on time and the boarding person simply closed the doors while one of our family members was already on the way into the plane and walked him and her out saying planes doors are now closed.,Delta,trip_advisor,['Responsiveness']
6163,Basic air service,"When you fly Allegiant, you are flying on a budget airline so keep that in mind when you book your travel plans. No issues on this flight, it took off and arrived on time. Seats seem to be getting smaller, this plane had 6 seats in each row split with the aisle, all the way from front to back. Flying nowadays feels like being herded like cattle. No free snacks on board, you pay for those, but priced very reasonably and they do not take cash, card only. No issues during the flight, attendants came thru at least twice to offer food/drinks. Have to pay for a carry-on, pay when booking to avoid higher fee at airport.",Allegiant,trip_advisor,['Tangibles']
6164,35th Lovebirds Celebration ,Southwest made our flight fun & enjoyable! My husband hates to fly but he was more relaxed as we departed because the flight attendant was so funny with his comedian styled instructions. Two free checked bags is a plus...looking forward to flying Southwest again!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6165,Dogs Balls,"Delayed, Disappointing and Rude. Would recommend flying WestJet, United, Delta, heck even give Air China a rip.",AirCanada,trip_advisor,['Responsiveness']
6166,Awful and racist.,"Awful and racist. My parents are elderly and latinos. They don't speak english very well but enough to get by. We bought ""exit row"" seats because my mom, even if she can move perfectly fine, cannot have her leg in the same position for long periods of time due to a hip replacement. My dad is a tall dude that can hardly fit in any seat. When they boarded, their seats were not in the exit row because the plane was changed as it was explained by a Frontier flight attendant. My mom explained the situation and even put me on the phone to speak to them. We asked them to please switch the people seating in the exit row (who DID NOT pay for it) with my parents. The first answer was that the seat numbers in the boarding passes wouldn't match if they did that. I told them that they move people around in the plane all the time! Then, I spoke to the customer service rep on duty who told me the decision wasn't his but the of the flight crew. Nobody did a thing! They just kept passing the issue over the next one until it was time to take off. The solution was easy enough to makes us wonder if this open negligence was fueled by racism. They could have moved my parents to the exit row that they PAID for instead of leaving the people who DID NOT pay for it to seat there. Flight F986 from St. Louis, MO to Cancun, Mexico @ 8:40 am",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6167,Lo usual,"El servicio es lo usual, los aviones ofrecen entretenimiento a bordo (algo no usual para todas los vuelos domésticos), el personal atento. Se han ajustado (como todas las aerolíneas) a servicio de característica ""low cost"" (Gracias VIVA AIR!!!), ahora pagar por detalles es una elección de cada pasajero.",Avianca,trip_advisor,['Tangibles']
6168,"Great customer service, Michelle J., and the Milwaukee airport!!","On 12/29/23, my husband and I were scheduled to leave Mke for STL and then go from Stl to CMH, but our flight from Mke to STL got delayed and would leave us without a connecting flight as it was arriving too late in the evening. As a result, we sought help from Michelle J. At MKE's Gate C20 and she was wonderfully helpful! She gave us hotel vouchers for the night in STL (as we'd be stuck there for the evening), and helped us find flights out of STL (through ATL on to CMH), on 12/30/23. She also gave us generous travel credits for future flights . Michelle was warm, kind and had a sense of humor. We appreciate you, Michelle! Southwest is lucky to have you on the team!!!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6169,cheap and non stop,We flew non into Sanford/Orlando airport. It was a very nice flight with helpful flight attendants. You have to buy any snacks but can also take food and drink on the plane if you wish. The price was so much less than the regular airlines and the airport was easy to get around in.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
6170,DON'T PAY FOR SEAT SELECTION-RIPOFF,"Jet Blue advertises a higher fare with seat selection. I paid for that so that I could get exit row. Jet Blue then changed my seats 3 TIMES before my flight, and I did not get my seat selection. Then refused to refund the seat selection price I paid. Don't fall for their scam on seat selection. Their response is ""we don't guarantee seat selection."" They why are you advertising it and taking my money for it??",JetBlue,trip_advisor,['Responsiveness']
6171,Avoid this airline !!!,"Its first and last time when i have used this airline. They changed my flight so i had to stay 10 hours in the airport , they didnt take responsability for nothing, the staff was very rude...i;ve lost the conection because of them..so it was one of the most terrible experience ever..",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6172,Better than expected,"For this flight I was pleasantly surprised from start to finish. Even before the flight started I was upgraded for free to Business Class. The service was great, the comfort was there and the experience was pleasant from start to finish. I know this isn't expected, but I was appreciative of the upgrade.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6173,ATL to Barcelona (Delta One) Great experience on old plane...probably wouldn't pay for DeltaOne again.,"We opted for Delta One on this flight as it was an anniversary trip. The class of service is fantastic; however, all pictures for Delta One show a really updated plane. We were in a old plane and Delta One was not as nice as I would have expected. Don't get me wrong, better than Coach but an old plane makes a difference. Also, didn't feel as clean as I would have expected in this class of Service. Pros - the food was amazing and the flight attendants treated us very well. Dessert cart was fantastic. Cons - old plane, somewhat dirty, bathroom was same as for everyone else, nothing special.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
6174,Zero customer service,Seems Delta are happy to take your money but when it comes to getting any customer service on the phone it's non existent. Can't even call and leave a message. A lazy unhelpful message says 'please call back at a later time!' Of course let's blame covid. No. Get some staff! Answer the dang phone. Previous to trying to book this flight (need to do it on line to use ecredits and AMEX Delta card etc) the wait time was up to 9 hours!! Total joke. Staff up and start to care about your customers.,Delta,trip_advisor,['Responsiveness']
6175,Frontier Sucks,"This is hands down the most unorganized, unreliable, and unprofessional airline I have ever been on. It was just delay after delay with excuse after excuse. Would NOT recommend if you want to actually make it your destination.",FrontierAirlines,trip_advisor,['Reliability']
6176,Delta has NEVER let me down.,"I'm a huge Delta Air Lines fan, ever since Virgin America was bought by Alaska. Everyone on Delta is very friendly, and unlike other airlines, the flight attendants actually seem to care that you are having a good time. Because I'm from San Francisco, there aren't that many routes I can take non-stop Delta on, so I'll review my trip from SFO -> SLC. When I got on the plane, the flight attendant was very nice. The whole crew, in the front, and back, were having a party on board! They made weather announcements while giving news to us skiers about snow conditions, and during the landing of the flight, when I was taking a video, the lead flight attendant gave me some photography tips! As always, the Delta Sky Club in San Francisco was amazing, and I'd highly recommend checking it out!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6177,Nice flight,"Air Canada delivered a positive flying experience. The modern aircraft, clean cabins, and attentive staff contribute to a comfortable journey. The in-flight entertainment options are diverse.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
6178,Anyway to use Dendeals for a family trip?,I am attempting to book a family trip (2 parent + 3 kids). All same departure flight but two of the kids (>13 years old with adult reservation tickets) need to return 3 days early for highschool. Frontier customer support says I cannot use DenDeals on the 2 kids that need to return early because its a ”different reservation” and they state they cannot make one reservation with split return dates. Does it make sense that I cannot use Dendeals for the same family trip?,FrontierAirlines,reddit,['Responsiveness']
6179,Best of the Airlines,"More room than other airlines, better in flight service and usually on time in and out. Totally recommend especially when going to and from the NY area. Don't try and save a few bucks by flying other airlines. You get what you pay for.",JetBlue,trip_advisor,['Responsiveness']
6180,"Nothing Special, So so crew, Last Row Seated Awful","Horrible seating, I was in last row 30K by the window and the fool in front of me put her seat back-fully reclining into my lap. She was nasty and the flight attendant wasn't much better. They offer no tea with awful snacks. Maybe the worst flight I was ever on.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6181,Frontier Airlines,Best flight I went on The flight was at 6 pm and was so smooth. We even got there early. The seats were comfy. Better than United and American airlinez.,FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability']"
6182,Improved customer satisfaction,"Over the years, I have seen an improvement with Delta with customer service and their employee attitudes. Food on the long flight was good. I believe Delta and other airlines put more effort into pleasing customers on international flights. If price is competitive, I would definitely fly with them.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6183,Never Again,"My experience started with a vacation package with JetBlue vacations and the promise of two non stop round trips. Outgoing trip changed multiple times and upon many unsuccessful calls was told my option is to cancel.The flight to Vegas routed me to Fort Lauderdale?The planes arrive late and depart late… caused me to lose a rental car and had to pay $260 more! The flight to FLL was horrible… crew horrible with little lack of concern. The flight was diverted to West Palm Beach supposedly due to weather… Captain said we need more gas!!! It’s fuel, not gas… false assurances every ten minutes then announced plane had mechanical difficulties and fixed while we await gas? What is it? Then finally got to FLL with 2 minutes to make a connection in another terminal- asked the gate for assistance told sorry! I have a medical condition and can’t run- and depended on the stop to eat since I’m diabetic…and all they offer is chips , snacks and candy. Got to Vegas 3 hrs late… list my normal high priced car and had to take a huge suv… luckily had my room… their follys cost me a day, money, and was awful. Poor attitudes abound- no real answers , numerous changes on the fly, never ever again will I fly JetBlue… don’t do it!!!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6184,Incredibly Disappointing Business Class Service,"I purchased my parents a business flight from New York City to Santiago de Chile due to the fact that my father is 74 years old and recently had a major knee surgery. During their return flight, the first leg of the flight from Santiago to Bogota was extremely delayed so they missed the flight from Bogota back to NYC. Avianca changed their flight to the next day. However when they boarded the next flight, they were told that they'd been downgraded to economy class but promised that they will receive a refund of fare difference within 24 hours. Of course Avianca never got in touch regarding the refund. I had to spend 30+ minute phone call to then receive an email of a measly refund in the form of EMD (Electronic Miscellaneous Document) which can only be used on Avianca tickets. It's incredible that Avianca had downgraded someone with mobility issue first of all and then on top had never clarified that the refund would be basically useless for someone who doesn't live in South America. Also there are no lounge access for business class passengers in New York or Santiago. Let this be a warning to anyone who is considering shelling out a lot of money for their business class. Do not do it!",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
6185,Unacceptable special meal policy on medium haul,"Bad IFE on the newish 737 but hey don't expect much from an US airline for a 4 hour flight. What killed the experience was * Special meal requested through the agent (learnt later that UA website does not allow it for these flights - only for real long haul, * Request was in the UA booking * But both check-in staff and flight attendant told that no such meal was on board. UA policy tells that normal passengers in business get a decent 2 course meal, but anyone with a diet (halal, kosher, veggie) is out of luck. No food at all for your needs. A case of cost cutting in the wrong corners, business class travellers with any diet stay clear of this airline except maybe for long haul...",United,trip_advisor,"['Responsiveness', 'Assurance']"
6186,United Flight,Great flight! Helpful and polite employees. Would definitely use United again. Seats were comfortable.,United,trip_advisor,"['Responsiveness', 'Assurance']"
6187,Wish I'd read these first!,"How I wish I'd read the trip advisor reports on Air Canada before we let the travel agent book with them! We arrived at the airport to find that the flight from Manchester was put back from 12.15 to 12.30 then to 13.15 with no explanation. When we finally started to board everything came to a stand still as there were 19 passengers who had got on with boarding cards that didn't have a seat as the aircraft on the stand was different to the one that we were checked onto and had a different seating configuration but no-one had told the check in staff! We eventually left at 14.30 which made us very anxious about missing our connection in Toronto. We needn't have worried as the 18.55 Toronto to Vancouver flight was delayed and then cancelled. We don't have a mobile 'phone so couldn't get text or e-mails and were told very curtly by the only AC staff we could find to go to the customer service desk but when we got there the queue went into infinity and didn't move. Fortunately the people in front of us were also going to Vancouver and kindly relayed the messages that they were getting as there were no PA announcements. Not very helpful to those with no 'phones! Another flight was eventually found and was supposed to leave at 21.15 but that was delayed 3 times and eventually left at 23.30 which meant we got to Vancouver at 01.25, five and three quarter hours late. The return flight from Calgary via Toronto was not much better and got us back to Manchester only four and a half hours late. There was one AC lady in Calgary who was wonderful and helped us with our boarding card and took the checked in bag for us as we couldn't drop it off because we were outside the four hour bag drop time BECAUSE THEY CHANGED THE FLIGHT TIME and we didn't know. Once on board two of the overhead lockers wouldn't shut so a mechanic had to be sent for twice, the seating was very uncomfortable, the international leg food inedible, the domestic food had to be paid for, my husbands seat back entertainment didn't work and the staff were rude and unhelpful but then, working for AC probably makes them like that. The only good think was the checked in case arrived on the same flight as we did! We've tried not to let those two days travelling spoil our holiday as in between we had a great time but Air Canada, never again. They don't deserve any customers.",AirCanada,trip_advisor,['Responsiveness']
6188,The best flight ever,"So coming back from Orlando Florida we took this United flight. The plane was clean the air hoses was super nice they were friendly like they will talk to you they made you felt like you knew them the pilot was amazing, like I hate going up in the air I hate Landing, I cry going up when in the air how scared I am. But this pilot took his time and it felt as if like he were gradually going into the air and you're not feeling any air sickness your ears are not popping you didn't feel anything, like it was the best flight I ever been on. The pilot got us from Orlando to New Jersey in less time than what they told us, I mean like a whole hour before we were supposed to reach when we landed, it was the, smoothest Landing ever I will forever take United flight again. it was a so relaxing they offer you little snacks and complimentary drinks don't get me wrong some of the alcohol's are expensive but what plane all alcohol not expensive, but for everyone that wants to take this flight this company I suggested all the way I give it five star if I can give it more I would like everyone is super nice and if you fly first class bio means you are getting gourmet salad or whatever they're serving that day with glass plate champagne wine and you're getting your knife and fork. you also get to watch a free movie you get free airpods to put in your ears like they were nice they were giving away stuff and I was looking like I didn't even get that on my other flight.if u don't believe me take this flight United is the best. I wish I add took pic of how first class dine.",United,trip_advisor,"['Assurance', 'Responsiveness']"
6189,The best latin-american airline !,"I usually fly from Sao Paulo, Brazil to San José, Costa Rica, either via Bogotá or Lima. Nice staff, modern airplanes, food as usual in the Economy class but very good in the Business, normally on-time. Its fidelity program (Lifemiles) is also excellent!",Avianca,trip_advisor,['NA']
6190,Series of disappointments,I am of course basing my review on the thousands of dollars spent. Plane was “downgraded “ according to the team who said the change meant no wifi and slightly worse seats. This was disappointing as they sold it based on wifi. 2. The seat was not comfortable. Not quite flat and did have to be reset twice to work properly. The meal was like a frozen dinner from a supermarket. Terrible. Really old and yucky salad with very much past their prime tomatoes. There were only two choices left also. No ice cream left either. Small thing but I ended up with old salad. Cheese and bread. Myself and another guest near me. The tv hand control didn’t work. I was one of three seats with same problem. Nothing great on the new release movies Poor breakfast too. Uncomfortable tight headphones. All round at least 6 seats near me had issues. When you pay 7 times an economy fare it should be better. Oh and broken suitcase. Ugh. Tips Eat in signature lounge first. It’s fabulous. Sit close to front and on left to get the meal choices you want. Take your own headphones.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
6191,"""PLEASANT FLIGHT""","I was a little hesitant to fly since COVID-19, but my flight on SPIRIT Airlines was a pleasant one, glad to see the staff with face coverings, and the assistance I received at the gate ticket counter was courteous and professional they were very helpful. This flight eased my mind to fly again.",SpiritAir,trip_advisor,['Assurance']
6192,WORST CUSTOMER SERVICE PROPLE AT THE FRONT DESK/ SINVERGUENZAS!,"Gente irresponsable los del front desk son lo peor que puede haber en servicio al cliente. El supervisor que tienen es un arrogante malcriado—LADRONESSSSS, me dejaron en Managua cobrandome $470 dólares. Avían a Managua lo peor de lo peor! LADRONES SINVERGUENZAS! HASTA LOS PERROS ME HECHARON COMO Si FUERA ANTIGOBIERNO! Tengo varios nombres de personas que viajan y les han hecho los mismos cobros. No me cansaré de ponerlos en Mal. Esto pasó ayer octubre 28, 2019 en el vuelo de las 10:20am. Fotos de prueba para que no viajen con estos sinverguenzas!",Avianca,trip_advisor,['Assurance']
6193,Excuse after excuse,Traveling to Orlando with my family to go to Disney. They change our flight to arrive at midnight. When asked why they changed our flight they replied there was not enough time to make our connection. I asked the customer service agent why would you give options that do not allow amble time between flights. They had no response. The flight home we were delayed 90 mins because they were short a worker. I will be flying Westjet next time. They treat their customers with respect.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6194,incumpliendo,al regresar el vuelo era san andres Bogota a las 18.00 horas y salir a las 2.30 del siguiente día conexión a Pereira 06.00 am,Avianca,trip_advisor,['Responsiveness']
6195,Avianca,"Viajei de São Paulo a Salvador pela Avianca,super recomendo excelente companhia aérea,estou satisfeita com os serviços prestados,super recomendo",Avianca,trip_advisor,['Tangibles']
6196,Strangely tiny aircraft,"Aircraft was changed to a tiny one just before the flight, so seats got reassigned. The new aircraft was noisy and stuffy, and passengers were way too close to each other. A few people were even seated face-to-face (thankfully I wasn't one of them). On the bright side, there was surprisingly ample legroom, and it was a pretty short flight. Overall, the experience wasn't horrible, but not great either.",AirCanada,trip_advisor,['Tangibles']
6197,Sw on the way out. Don't get stranded like we did 😂😂,"No wheelchair for disabled people. Long waits delays.had 1 .yes 1 employee loading luggage in denver.this info was announced by Captain to the loaded plane.arrived hours late after three departure time s were posted.over a half hour in Tucson to get the luggage.you can bet I will never fly sw again.how can they survive with rudeness by ground personnel as we received.GOodbye sw. 15 hour trip with just a snack bag,no ,not me.go to Delta for courtesy and they serve meals now Pay a bit more and survive 😉 the journey",SouthWest,trip_advisor,['Responsiveness']
6198,Great Flight,"This is a direct flight from Vancouver BC to Brisbane Australia. Departure is at approximately 11:30pm and it arrives early in the morning in Brisbane - flying time of around 13-14 hours. This class has free movies and TV as wall as the ability to charge your devices. Not sure whether there was wifi. You’re provided with a blanket free of charge. Food provided was chicken and some sort of pasta like bulgur with a few veggies soon after takeoff. In the middle of the night an egg salad sandwich and a cookie were provided. Breakfast was an “omelette” and a few small potatoes. The omelette was essentially “scrambled” eggs with tomato sauce thrown don top - no cheese, veggies, etc. The flight was kept at a reasonable temperature - unlike a different airline I’ve used. All in all it was a very good flight and so nice to be direct.",AirCanada,trip_advisor,['Tangibles']
6199,Southwest Airlines experience,From atlanta to Orlando was a nightmare. We kept getting on lay overs because their planes were having to get maintenance and fixed. Even the back up plane they sent from another airport broke down and needed maintenance. We have a 5 hour delay because of their plane issues. Then once we got on the airplane they said they had plenty of room for our carry on and 1 bag. Then when we actually got on the plane - they told us they ran out of room and didn’t have any more spacing for luggage of any kind. Then the load up lines were unorganized. Instead of having assigned seats. It was first come first serve seating. Then they didn’t even had out snacks or drinks. Then when some one gripped about the drinks they handed out a hand full of drinks to people. The plane was hot - not cold air. No TVs on airplane. The app was hard to use to get boarding passes. It wouldn’t give it to me so I had to go to their printing station to get my boarding passes. Overall I will not be using them again. We fly all the time and wanting to try this airline for a chance. But will never do it again. Such a waste of time on the delays and bad experience all the way around.,SouthWest,trip_advisor,['Responsiveness']
6200,Not to be trusted,Can't recommend them at all. If anything goes wrong it will take forever until they deal with the problem and make it right to you.,Emirates,trip_advisor,['Responsiveness']
6201,Liars,"I have flown JetBlue a few times this past year and twice they cancelled my flight because of their error, causing me to have to rearrange my trips, incur hotel expenses, miss major events, and spend a ton of money and time rearranging things. Their customer service is a trash can. They just shoved their legal terms down my throat and treated me like trash. They also have lied to me multiple times that the cancellation was due to ""weather"" concerns but when I called customer service they said it was due to construction and pilots being timed out, but called it weather because then they don't have to have any obligations for their customers.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
6202,Very little pride,Had a tight connection on a flight through ORD Held up by plane at our gate for 15 minutes.Ran through 2 terminals and stopped at service desk and told them 13 minutes before flight time that I would be there before flight time.Got to the gate and gate closed and the agent ran off and hid.Given a ticket on flight for 2 hours later and it’s now delayed over 2 hours.These people don’t care.If you have a choice think Delta seems more helpful,United,trip_advisor,['Responsiveness']
6203,Lost and found,"Great flight but when we got back to the car I realised that I had left my shoulder bag on the plane. The driver took me back into the airport and found an Emirates employee. Within 30 minutes the bag was located and returned to me, for which I was very grateful. Superb service.",Emirates,trip_advisor,['Responsiveness']
6204,As expected,We had a short Boston to Pittsburgh flight. Everything was as expected with no complaints.Ok for a short flight from Boston to Pittsburgh. You really can not complain about anything for the low price.,Delta,trip_advisor,['Responsiveness']
6205,380 First Class Dubai To JFK  Menu,"The food was exceptional as would be expected. The menu had quality and variety and we loved the fact that we could order breakfast lunch and dinner whenever we wanted instead of at a set time. Of particular note was the caviar, the grilled tenderloin and the lamb and a small but delicious wine list. There were always snacks and sandwiches available just outside the bathrooms and we also enjoyed the lovely lounge located behind the business class seats in the back of the plane.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6206,not what you expected from Emirates,"Below average flight experience. Looks like Emirates lowered their level of service at least in economy class during recent years; it became like all other airlines; the touch of luxury is gone. I flew with them several times before, hospitality and cleanliness on the planes were grand. This time the planes were dirty and stinky, shaky chairs, filthy tables, broken cup holders, nothing worked well. The food was simply disgusting! Bland, tasteless and awful, not matching meal. For example cold pasta salad served together with hot pasta dish as a main course! For breakfast tasteless, rubbery and smelly pastry was served, I can't even tell the taste I was having, I couldn't eat that! In general very little choice, chemical taste. The table in front of me was completely used and out of order: it wasn't leveled so all the items were sliding and falling. The cup holder was broken and I had to keep my table opened all the time to have my drinks. Also the staffs seem not well trained like before. Me and the passenger sitting beside ordered 2 different juices. When the Stewardess passed us the tray the passenger next to me took my juice by mistake with his fingertips all around the cup's upper rim. The stewardess mentioned to him that it was my juice and she passed me the same cup of juice which the passenger grabbed earlier! I would never expect things like that from large airlines like Emirates! It was so unpleasant. It could put my health at risk. I returned that cup to the stewardess right away. She didn't even bother to ask me for a next drink. Was she not trained about food health and safety? I didn't get service what I paid for. Deplorable. From the positive sides of my journey: inflight entertainment was wide and diverse. Many screens were not working and they had to restart all entertainment several times for everyone, No more famous Emirates veils on the stewardess head as per dressing code.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6207,As good as it gets,The flight was wonderful! The stuff was more than polite and helpful and i really enjoyed the menu. They also had light options for dinner which were very tasty... Emirates is one of the greatest ... that's for sure.,Emirates,trip_advisor,"['Assurance', 'Empathy']"
6208,Best Airline,"Great service! Free bags, free soda and snack. Easy check-in. Southwest will always be my first pick!",SouthWest,trip_advisor,['Assurance']
6209,"I’m not a big traveler, so maybe I’m wrong? ","So we were flying home from Orlando on Easter Sunday, flight was super early, got to the airport with about an 1 hour and half to spare, we have TSA precheck. Well, the line to check in our bags must of been a mile long, no joke, I’d guess about 300 people in front of us. We FINALLY get to the coo, scan boarding pass, was told we wouldn’t make it, had to go to additional services. Long line too, she scans boarding pass, gives us options. Make long story short, we wind up purchasing 2 more tickets while in line, make flight. Get home, husband is checking email to find an email from Frontier saying flight was delayed. Why weren’t we informed when we were checking in bags that our flight was delayed??? Twice they scanned our boarding passes and don’t tell us. Maybe beyond don’t fly a lot, I’m wrong in thinking they should have told us? Anyway, frontier denied a refund. I’m thinking we should dispute the charges on CC. Can anyone offer some insight?",FrontierAirlines,reddit,['Responsiveness']
6210,Very easy and friendly,Made my first solo trip with my 2 young children without my spouse. Spirit went above and beyond to make it easy and comfortable for us.,SpiritAir,trip_advisor,['Assurance']
6211,Convenient to PHX,"This flight is about an hour and a half which makes the uncomfortable seats bearable. The prices are pretty cheap if you can travel light. Otherwise they try to get you to buy for checked bags, carry on bags and seat selection. Again it is a short flight so these things are tolerable.",FrontierAirlines,trip_advisor,['Tangibles']
6212,I have never written a review in my life until now,"I have flown jet blue once and that was yesterday. My flight was delayed from 8:40-12:30 at night. We sat on the runway for several minutes with no air conditioning, it did however give me the opportunity to learn just how hot a plane can get. One of the flight attendants was also visibly very ill, she was sweating profusely and I was very concerned for her throughout the flight.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
6213,Baggage Fee at gate,"I checked in on the counter, still employee did not inform me that I am not allowed to carry any carry-on luggage and If I do i will be charged for the carry on bag. She could have informed me that and allowed me to check the bag in. Instead she handed me boarding pass and told me to proceed to gate. As I got to the gate, the other employee very rudely asked me to pay the fees of $60 US for carrying small bag in cabin.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6214,round trip to kansas city,"We always fly southwest to Kansa City because they are the only ones with some non stop flights . Both directions were fine ,without problems. Be sure and wait for there $59 1 way sale ,otherwise it is about $250 rt.",SouthWest,trip_advisor,['NA']
6215,One hour hop,After a four hour stop at Bogota we took a flight to Quito. A smaller plane but the economy seats were adequate. Take off was forty minutes late but I have no idea if this was Avianca or the airport. We made up good time and we were only ten minutes late on arrival,Avianca,trip_advisor,['Reliability']
6216,3 longest flight today,"spend 15+ hours on a plane you want to have some comfort and the A380 allows for that comfort, room to walk around enough toilets and fantastic staff. I usually do not sleep on planes and this trip was no exception, however the staff came through at regular times with water and when i asked a cup of tea, food is always a cut above other airlines, if you have to do this trip I can recommend Emirates",Emirates,trip_advisor,['Responsiveness']
6217,Good trip,The flight left early the flight was great flight attendant was some of the nicest flight attendants I was with and we landed early.,FrontierAirlines,trip_advisor,['NA']
6218,Great trip with spirit,"Easy flight, staff wasn’t too annoying about putting up those stupid masks all the time. Drinks cart came twice during the flight with reasonable pricing. Honestly better than flying with southwest they just offered water and crackers last month.",SpiritAir,trip_advisor,['NA']
6219,"Wonderful service, food and space in business class","I've been lucky enough to fly business class on long flights with other airlines, but Air Canada stands out. The service was very attentive, food was fantastic and the space was very comfortable. I wish I could afford business class on every flight.",AirCanada,trip_advisor,['Assurance']
6220,Too expensive/uncomfortable,"Frontier charges additional fees for everything. You have to pay for a carry on. The max weight of a checked bag is 40lbs, we could have flown with a much better/reputable airline with on board comforts for less money.",FrontierAirlines,trip_advisor,['Responsiveness']
6221,Spirit is a fraud.  I want my Money back. I have proof and I will add pictures when necessary.,I came on time to check for my flight but I was having issues printing my boarding pass and when I requested help from the front desk and manager they said my flight was already gone and I had to wait to rebook a flight at an extra cost but they don't have anything available until 2 days from now. I have proof on the information card that I got to their desk an hour before my flight and that was after waiting in line gor an hour. No body in spirit wants to help me and they are rude and mean like they don't care. They marked me as no showed more than 2 hours before my flight time and they don't want to refund my money. They said they escalated my case but they never called me back. They're trying to still my money in a way the consider legal. Because I know they canceled my flight because they sold it to someone else. That's what they do all the time.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6222,My 2nd canceled flight... horrible customer service,"Avoid traveling with this airline... they have no recourse, they don't care about the customer, they cancel flights for the craziest reason, the flights are always delayed, and they charge you for everything they can possibly charge you for... the ""no frills"" gets more expensive than a real airline. Never again!",SpiritAir,trip_advisor,['Responsiveness']
6223,Off to the Snow,"Check-in went smooth, plane departed and arrived on time, actually ahead of time. One complaint is the baggage fee. Delta and all the other airlines should just make the baggage fees part of the ticket price.",Delta,trip_advisor,['Responsiveness']
6224,The best airline,"Jetblue has never disappointed me. For this flight, it was on time, and employees were friendly. Direct service from Westchester to Florida is A+! Love it!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6225,Best Airline EVER #ALL CAPS#,"Amazing! The seats were so comfortable, and takeoff and landing was above and beyond! Could not wish for a better Economy flight. First time on Airbus A320.",FrontierAirlines,trip_advisor,['Tangibles']
6226,Zero zero zero,"This airline is the most uncomfortable, unreliable, uncommunicative airline in the industry. Need to get some newer planes that don’t break all the time causing delays.",FrontierAirlines,trip_advisor,['Reliability']
6227,Terrible Airline,"Flight was originally scheduled to board at 8:30pm, flight was consistently delayed. They did not leave Orlando until 12am making us wait another hour until they decided they would not be flying back to Orlando that day. Do not recommend this airline if you have any important things to do because they are not consistent and will make you miss any plans/ work you make and they will not compensate in any type of way.",FrontierAirlines,trip_advisor,['Reliability']
6228,Estimator,"Plane supposed to leave in 20 minutes and they still are not at the terminal, went 40 minutes past check in because no one showed up to work for them, waiting now to see if they do there normal thing and just cancel the flight, has to be the worst airline available (first time flying this airline and needless to say last time I will fly this airline) they don’t care about anyone!!!!!!!!!!",Allegiant,trip_advisor,['Responsiveness']
6229,Smooth flight & able yo watch Movied Free during my 4 hr 34min Flight,"Won't fly any other Airline, Delta has the best reward miles available. The miles never expire. I actual cashed in 26k of my miles for the round trip. Great service.",Delta,trip_advisor,['NA']
6230,The most useless customer service. Confusing luggage information,"Just needed some help with adding second checked bag. It doesn't let me to do so online. Spend 2,5 hrs on the phone with their customer service and every one of the representatives would transfer me to another department. C'mon guys, it's a LUGGAGE! By the way, never got helped with the luggage. Chat is just as useless as calls. The company is wasting money on those gibronies. Worst experience.",Avianca,trip_advisor,['Responsiveness']
6231,Viaje aereo,"Excelente atencion, comodidad, desayuno. Muy buena atencion del personal de abordo para con los pasajeros",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6232,Tnx for the Upgrade!,Thank you for the upgrade on 2 single domestic flights in Colombia. Avianca is by far the best national airline in Colombia with a large offer & very good service. Please download the Avianca App & stay up-to-dated.,Avianca,trip_advisor,['Assurance']
6233,Vacation Flight,Air Canada is usually not the best but at this time we really have few reasons to complain. The flight was not fully booked so there was less difficulty getting on or off. We arrived a little early which was good. We didn’t pay extra for seating but we did pay for one bag and my golf clubs.,AirCanada,trip_advisor,['Responsiveness']
6234,Avoid this airline -  They charge for everything $133.00 for a carry-on and a very rude customer service.,Wort Airline in the US. 2 hours late from san salvador. Missed connection to baltimore. I had to rebook the next morning with another airline. The cheap fly I thought I found was twice more expensive than traveling with a more respected airline. Carry -on one way was $70.00 pay-up or move away the representative at he counter said in a rude manner.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6235,First time flying,This was my first time flying alone visiting my family in Australia I’m only 20 years old and I was already nervous as I knew I had to stop over in Dubai before flying to Perth. The staff in the Manchester to Dubai flight were not helpful or accommodating at all they didn’t care I was anxious and done nothing to help me when I asked them I was terrified of flying and I asked numerous times for different things and got ignored so sad and disappointed with their service on this flight. The next flight was much more friendlier as the staff had changed and were amazing so I’m complaining only of the staff on the Manchester to Dubai flight shame on you!!,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6236,No issues.,"Uneventful and several empty seats available. JetBlue means good service, which is rare these days.The kiosk checkin was a bit counterintuitive but everything else was good.",JetBlue,trip_advisor,['Assurance']
6237,JetBlue Vacations FRUAD!!,"I booked a package at JetBlue vacations and received my confirmation, After two days, I received another email with the same itinerary at a price more than what I paid. When I called them to check, they said they made a mistake so they changed the price. I don’t understand how they are saying they made a mistake when I already have confirmation with all the information is correct! I asked to change back to the initial price they sent me but they refused. Oh, and their customer service is terrible! After reading many comments here, I understand that they are giving out confirmation to the customers without even having the tickets confirmed so some people show up at the airport without a ticket. JetBlue vacation is a scam!! Fraud!! They will take your money and change your confirmation to make you PAY MORE!!",JetBlue,trip_advisor,['Responsiveness']
6238,Terribly unreliable and no customer support,"Very unreliable company with basically no customer support. We were supposed to fly at 11pm. We sat in the plane for several hours without information before being asked to disembark because the plane had a defect. They took hours to get us checked in to a hotel (until 6 am!!) and told us our flight would go the next day at 5 pm. The next day we got on board the same plane and waited an hour before being told it was still broken. They left 3 round air hostesses to face the angry crowd. No managers our senior staff showed up. After hours we got a small bag of crisps and a drink. We ended up spending the night in the airport. The plane left the next morning at 7.30 am. 32,5 hours late. I had to pay 1100 euro for a new connecting flight ticket. Avianca, contrary to their own policy, bluntly refuses to offer any kind of compensation, or even apologies.",Avianca,trip_advisor,['Responsiveness']
6239,Horrible experience,Horrible experience. Paid for the big seats ans they don’t even recline and after paying for seats and luggage you may as well fly on a regular airline. Staff are terrible and not attentive. They’re literally out of everything now the menu Including wine and they’re not even apologetic about it. As I sit in the from I’m currently listening to flight attendants talk about space ships and alternative reality. It’s beyond. Extremely disorganized and I will never ever fly them again or recommend them to anybody. Actual hell,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6240,Disappointing,"The flight from uk to Dubai was good as usual. Great customer care and food. However, the flight from Dubai to Melbourne was not up to standard. I had ordered a bland meal. The stewardess came around and asked what people would like to drink with their meal . She didn’t ask me when I queried this she told me I’d ordered a bland meal but didn’t ask if I wanted a drink. I waited but then had to ask for a drink and no nuts which again I had to ask for. They came much later cold. Before I had time to have my drink and nuts they were whisked away. The same happened with my starter. The bread roll was taken before I’d hardly finished.the service was poor everything just plonked done in front of you. No demeanour at all. I don’t know if it’s because they were of European origin but I have complained to Emirates. I’ve travelled several times with them and never had a problem. This leg of the flight was an A380 and I expected better, after all you pay more for this plane.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6241,Paid extra for aisle seats but I did not get an aisle seat on the flight and I have not received a refund!,"Do NOT trust this airline! I booked my flight in June 2023, paid extra to select aisle seats and then when the flight happened they took away my aisle seat... what is the point of booking months in advance if the airline can unilaterally do this? And they have yet to refund me for the money I paid extra for the aisle seat. Beware! This airline nickels and dimes you on every part of the flight... and then does this to you anyway!",JetBlue,trip_advisor,['Responsiveness']
6242,Frontier airlines,"WORST airline ever. The customer service agents at MCO RUDE...do not care about anything. Delayed 4 hours, gave us a $10 food voucher that had to be redeemed in 24 hours. $10!!!! Id rather take a BUS than this hideous airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6243,Hidden costs,"Supeise, great prices don't include your seats or carry on bags. EVERYTHING is extra, nothing included! If you get a package, you WILL have hidden hotel charges, due before you check out! Southwest has the best cost for consumers!!!",Allegiant,trip_advisor,['Tangibles']
6244,Terrible and worst airline ever,"The absolute worst airline In the business. The employees are rude and the airline is a money con. I will never fly SPIRIT ever again nor will my employees or family. I didn't book this flight, a family did but from now on I will always tell anyone if I'm not booking for myself to not even CONSIDER using spirit. This airline should be replaced, shut down, or revamped immediately. Each passenger i spoke with was displeased. The absolute WORST!!!!!!!",SpiritAir,trip_advisor,['Responsiveness']
6245,Does JFK Airport JetBlue allow an iMac 27” with original boxing to be checked in as a bag to fly internationally (Peru)?,"Hello Guys, I am interested to bring my desktop iMac with me in my trip but I am keen to know if JetBlue allow a desktop computer (That meets bag policy 62” overall dimension) to be checked in as a bag. It is a box, not a bag, so I am scared of the rejection based on this wording technicality.",JetBlue,reddit,['Tangibles']
6246,"Delays, delay, delays.",Just got of back-to-back flights for a honeymoon and both were extremely delayed. They rarely tell you what is going on or give a time estimate--you just have to wait in complete uncertainty for an indeterminate amount of time. Seems like a pattern since it just happened twice. 1 star.,United,trip_advisor,['Responsiveness']
6247,"I love them, but they are always LATE.........always!!!!!!!!!","As far as I am concerned, JetBlue is a great airline. If, they weren't always LATE. And, I mean ALWAYS. I think every flight I have taken with them over the past few years has been late. Every. Single. One. Of. Them. It is really frustrating in that they are one of a few airlines that fly direct to Atlanta. I wish they would figure it out.",JetBlue,trip_advisor,['Reliability']
6248,Delayed or cancelled,The last 6 trips on Frontier were all 2 to 3 hours delayed or cancelled . Always mechanical issue for delays. I complained to company.Gave a voucher Does Not change delay problems I wasn’t going to use anymore but thought one more time No more until they fix problem My husband took 12 hours on a 2 hour direct flight to get to Florida It’s been a nightmare . I could go on. Just saying🤨,FrontierAirlines,trip_advisor,['Reliability']
6249,Trip to Montreal,"Good service and comfortable seats. Seemed a little more attentive than most US airlines. We had an early flight and virtually no lines, e,ven in security",AirCanada,trip_advisor,['Assurance']
6250,"During boarding, what is happening when the FA asks if so-and-so is onboard, please press the call button?",This seems to happen on every flight lately. Shouldn’t they know if someone is on the plane already (they just scanned everyone’s boarding passes)? What are they hoping to accomplish by getting in touch with them?,Southwest,reddit,['Responsiveness']
6251,Too Large For a Seatbelt,"Was on a flight back to Asheville, paid the additional fee for leg room which comes with the responsibility and being able bodied to insure passengers get off the plane in an emergency situation. A couple came in and sat in the same row as us implying they were able to react in an emergency if necessary as well. They sat across the row from each other, or should I say they attempted to sit. They had trouble getting into the seats and then were too large to utilize the seatbelts. The stewardess noticed the woman and offered her another seat with a seatbelt extension, but she didnt want to move, so she struggled to get the seatbelt around herself to the satisfaction of the stewardess. The man went unnoticed unseatbelted the entire flight as he stuck the end of his seatbelt up underneath his belly so they thought it was buckled. The minute we started moving, she unbuckled her seatbelt, and I tried to get the flight attendants attention as she was talking about how to fasten the seatbelt to bring her attention to her 2 unbuckled passengers, but she was not paying attention. Also the womans body overflowed the seat to the point that she was partly in my seat space, so I had to lean on my husband the entire trip. It was one of the first times on Allegiant that we had this happen, and I pray they become more aware of who they allow to occupy those special seats that we paid extra for so not to have others uncomfortable during their flight, as well as, have reliable people. Heard them talking after she instructed those of us in those seats that they would hurry off the plane and be waiting at the bottom rather than be caught on the plane worrying about others. Not very comforting.",Allegiant,trip_advisor,['Responsiveness']
6252,Flights were delayed,This is my second time when my flight got delayed for more than 4-6h. The worst part of it is that they say that the plane will depart and they do not give any other options. They just say we have to wait and chill out. They provoke you and smile at your face. The worst company ever. They said they will give me a $50 e-vaucer for my first delayed flight which actually did not happen. Good luck flying with them.,United,trip_advisor,"['Reliability', 'Responsiveness']"
6253,"Apesar de estar em recuperação judicial, me surpreendi no quesito crianças","Viajei com bebê, minha preocupação era no quesito alimentação. Ainda no Brasil, uma semana antes de embarcar, entrei em contato com a Avianca no Brasil, que me orientou a entrar em contato com a Avianca Colombiana, para tratar da alimentação do meu bebê. Solicitei, que fosse disponibilizado um menu especifico para ele. De pronto, fui atendido em todos os vôos e conexões. Me surpreendi, com o cuidado, pois nesse caso, não precisei levar aquele monte de papinha, apenas algumas, caso necessitasse. Somente considero a questão das poltronas na hora do check-in, nos colocaram na ultima fileira do avião, tanto na ida, quanto na volta, na qual não reclina, pois nosso bebê, ainda viaja no colo. Sofremos um pouco, mais sobrevivemos.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
6254,Worst Food Award!,The worst food award goes to United airlines. The quality of food is disgusting. The food is flavorless and has so much sugar and salt. It’s unhealthy an absolute nightmare. Serving 30 g of sugar in one breakfast meal 300 cal is beyond my imagination. I wish there was a way to sue them for serving this food! Customer service is absolutely horrible after Covid,United,trip_advisor,"['Tangibles', 'Responsiveness']"
6255,Never Again,"IMO Delta is the worst of the worst…..My last flight with them was from Seoul to Detroit in April 2023 and was by far the worst flying experience I ever had. It began with condescending attitudes towards people trying to find spots for their bags in the overheads…. “Those. Compartments. Are. Closed. For. A. Reason…..SIR!”……. This was followed by an announcement over the intercom. “People, If an overhead compartment is closed, it should be obvious that it is full. “click”…..then I heard her say to another flight attendant, “OMG, These People!”. Now I am an American, but most of the folks on the plane were Asian, including my wife and daughter…… “These people”? Really? Mid flight, the entire cabin was treated to an angry, threatening, unprofessional tirade over the intercom. We were all scolded because apparently someone decided to smoke in the lavatory… Yeah, I get it and it happens everywhere, but on every other airline, incidents like these are handled in a professional manner.:“Ladies and Gentlemen, please be reminded that smoking is not permitted on the aircraft and is a violation of law”, or something like that. The last straw for me came when they were serving the meals. When I was offered mine, I didn’t hear the choices, so I very politely said “ I’m sorry, I couldn’t hear you. What are my choices again?” The flight attendant let out a very loud sigh, rolled her eyes, then said loudly and flippantly “CHICKEN, FISH, or PASTA”. Feeling embarrassed and berated, I very calmly said “Chicken, please”, but inside I was fuming. After she handed me my meal and walked away, a gentleman who heard the exchange (across the aisle), touched my arm and said “ She was very rude.” A few days latter, after getting settled in our new place, I sent Delta an email, expecting nothing more than a sincere apology…. I never received any reply whatsoever. I have noticed issues on both United and Delta the few times I had taken them before, but this is the second time that Delta unprofessionalism affected me in a direct way, needless to say, I'm done with this airline.",Delta,trip_advisor,['Assurance']
6256,WORST AIRLINE EVER - THEY WILL STRAIGHT UP STEAL FROM YOU. THEY DESERVE A 0!,"We had booked a flight for 2 adults 2 kids for spring break. Frontier canceled our flight...twice...which resulted in 1 of the adults not being able to go due to a job conflict because of the changed flights. So we had to split the group up and have her take a different flight on a different day instead of traveling all together. This was a huge, unnecessary inconvenience. Then COVID 19 hit, and we had to cancel the trip altogether. Bummer...but understandable. Frontier's website stated that any flight cancelled due to COVID would not be penalized with any additional cancellation or other fees. So we cancelled our tickets, and Frontier conveniently decided to keep $357 of our ticket prices for...you guessed it...cancellation fees. I tried for 2 months to call customer service, but simply couldn't get a human being on the line no matter what I did. Finally I did get thru, and the customer service woman, who could barely speak english, was no help at all, and flat out refused to uphold their own policy. I was then on hold for 2 hours for a manger, whom I never even got to speak with. Unbelievable...they may as well have put a gun to my head and taken the money right out of my wallet. I wll NEVER fly Frontier again. We, as consumers, should never support terrible companies such as Frontier. It matters where we spend our money, and we should only support companies who do the right thing.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6257,FRAUDE TOTAL!!!! Son Ladrones,"Esta aerolínea son ladrones al 100%. Teníamos que ir a Costa Rica, y cuando se compraron los boletos no nos dejaron saber qué se necesitaba comprar un tal seguro de $50. No pudimos viajar y ahora nos quieren cobrar $600 extra por persona para viajar. Son lo peor que hay. Latino robándole a Latino. Una DESGRACIA TOTAL!!!! JAMÁS VUELVO A USAR AVIANCA PARA VIAJAR! CUNA DE LADRONES MAL PARIDOS!",Avianca,trip_advisor,['Responsiveness']
6258,Emirates lost loyal customer!,"I was supposed to fly back to Sydney (on return ticket) on 6th April. Due to corona flights were cancelled. We were kept in dark for months until I contacted and asked about new flight date. After new flight booked, date was repeatedly pushed and changed and finally flight set for 2nd July. They cancelled the flight without giving any Notice. I come across this from a news and another source. I booked ticket from Qatarairways which saved me. Because even after 2nd July passed Emirates didn’t inform me that we’re not flying. If I didn’t know about cancellation from another source I would’ve still stuck in Pakistan and lost only chance to go back. I was traveling with wife and 18 Months old baby. Emirates has given us 22hours transition time. Yet we were ready because we really needed to go. No one picks fone at Karachi office. This poor service & stress given to us is enough For us to decide not to travel again with Emirates. Yet NO compensation for my return ticket has been made. And i am still waiting. Booking reference: HD3SSW",Emirates,trip_advisor,['Responsiveness']
6259,Will always fly Emirates,Favorite airline. Comfortable seats. Great service. And menu options are always available. I always choose vegan food and it’s always tasty. I fly Emirates at least every month and try to choose them wherever I go!,Emirates,trip_advisor,['Responsiveness']
6260,Ticket got cancelled,Ticket got cancelled with out any reason. They didn't even provide alternatives. Tried while day but nobody was available on phone to talk. World class airline's third classs treatment. I am a student and booked well in advance to save money. Now the ticket prices are 3 fold. Surprisingly the flight which is from Dubai to Newyork is still selling tickets.,Emirates,trip_advisor,['Responsiveness']
6261,Nightmare!!,"Our flight to Miami was cancelled and rebooked for the next day. So we had to get a hotel for the night. We are getting the runaround from JetBlue and still haven't gotten a refund for our hotel stay. Upon cancelling our flight, JetBlue rebooked one of our family members on a different flight, and on a different day. We needed to fix this. JetBlue charges $25 to speak to a live agent. You need to chat with them on the app instead. We did that, since the line at the airport for inquiring about cancellations was pretty long. Finally, we got all our family members on one flight. One problem: We didn't do the seating in advance on our phone because they were charging an extra $75 to arrange seating through your phone. So the JetBlue employee did this when we were about to board...HUGE MISTAKE! They seated all five family members individually and extremely far from each other, even the 2 children! We tried to tell the flight attendants that they didn't have to seat us all together, but if they could at least place 1 child with 1 adult. They were only able to get 1 person to move. Only 1 of the children ended up with a parent. Another child ended up far away, seated between 2 strangers. So that child was extremely anxious, covered their face with a sweater, and cried throughout most of the flight. We had no say in this, because one of the flight attendants had told us, ""How important is this seating issue to you? Because we need to leave, and you need to make a decision now if you want to take this flight or get another one."" I answered, ""Well, what other flights do you have?"" She responded, ""We don't know yet."" So she basically told us to either seat the child all alone or get off the flight. To top it off, upon arrival to the Fort Lauderdale Airport (they changed the airport we were set to arrive in too), we had to pay for a Lyft since we had left our car parked at MIA and now had to make it there. I am a frequent flier and have flown different airlines with no major issues. But this was my first and last time on JetBlue!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6262,Delta Canadian Regional.,"September 8. Taxied to take off runway and then announced return to gate for maintenance fix of minor problem. Should be simple, the pilot told us. They decided we should de-plane to stay cool. An hour later, they sent us to another gate for an incoming plane that we could take for our 30 minute flight. The plane arrived about 90 minutes later. Then we waited and waited some more. Finally got on the plane only to have maintenance guys come to work on it. Finally took off about 4 hours after our scheduled departure time. Flight crew was pleasant and helpful. What’s wrong with their planes? Not confidence inspiring. I believe Delta should refund all flight charges. Of course, they won’t.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
6263,Be prepared to waste a lit of time,Truly a mess. A flight got 14 hours delayed. We switched to another flight that got 14 hours delayed again. We’ll be arriving 32 hours after the original time. Don’t fly with this company if you don’t have 1-2 extra days to waste before you reach your destination.,United,trip_advisor,['Reliability']
6264,If I had 0 option i would select that,"Worst service! We know they provide cheapest services, but they behave the same way too. Because of the virus thing going on i wanted to cancel my trip and also saw that fares have drastically changed. They said they cannot give refund but credit which should be used to book next flight in 60 days. In next 60 days no one knows how the situation will be and i said i would travel now only instead of that xan you atleast allow carryon because there is a huge difference in what i paid initially and now they are even cheaper and no one is traveling. I asked them to atleast allow me to take carryon. The person is very rude and never ready to allow me a carryon without paying extra fee Very rude. You can pay extra and book with other airlines but never go with Spirit. According to them carryon is not the preventive measure and they can fly empty flights but never allow extra baggage.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6265,Disappointing,Multiple people has masks below their nose. The couple next to me had their masks off for the entire flight and the flight attendants did nothing about it. I’m usually very happy flying southwest but this was incredibly disappointing.,SouthWest,trip_advisor,['Responsiveness']
6266,O PIOR VÔO DE MINHA VIDA ! AVIANCA NUNCA MAIS ! FUJAM DESTA CILADA !,"Sigam meu conselho: não viajem nunca nesse vôo. Avião pequeno - o mesmo de vôos regionais -; poltronas apertadíssimas e desconfortáveis que simplesmente não reclinam ou reclinam MUITO POUCO - paguei o assento PLUS que no site parece a maior maravilha e era apertadísismo e não reclinada; fazem downgrade de sua passagem - mesmo pagando o assento PLUS eu e minha filha de 7 anos de idade tivemos que viajar no assento NORMAL - pior ainda que o PLUS - porque eles fizeram um downgrade. Comida horrível e caríssima. NÃO OFERECEM ÁGUA - só PAGANDO. É um absurdo e uma desumanidade. Comissários de vôo extremamente mal educados e ignorantes. Façam um favor a vocês mesmos: PASSEM LONGE DESSA AVIANCA. Eu só caí no conto da AVIANCA porque (a) já voei AVIANCA no Brasil e era ótimo - mas depois descobri que a empresa brasileira faliu e a AVIANCA se tornou uma low-cost de última linha, muito pior que qualquer low-cost do Brasil e do mundo, e (b) no site da avianca eles são encantadores nas palavras: a poltrona é confortabilíssima e espaçosa, o avião é de ""última geração"". Minha percepção é que todo mundo que viajou na AVIANCA nesse vôo - Guarulhos/SP/BRA pra Miami/FL/EUA - foi enganado na hora de comprar a passagem e pelo histórico antigo da AVIANCA do Brasil - que, repito, não existe mais. Eu não sei como a Star Alliance ainda aceita uma companhia aérea terrível como essa no seu grupo. Eu não viajo AVIANCA nunca mais - nem se precisa pegar uma pequena conexão. Experiência terrível. Uma TORTURA. Não viajem na AVIANCA. Paguem R$ 1000 mais caro e vão em outra.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6267,Trip,"The plan was at the gate , but for some reason it had issues and they delayed he flight 2 hours . They got a new plan air canada rouge , it was a different configurations so they had to re seat lots of people. They also gave out food vouchers for the delay. The flight attendant was awesome, food was ok also. I like flying AC.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6268,Never again!,"Scam artists! They may offer cheaper flight tickets but they WILL get 3x more from you than any other airline. They charge a RIDICULOUS amount of money for baggage, i payed $230 for ONE bag at 45 lbs...they advertise military checked bags are free but of course wouldnt accept my military ID... The staff is unbelievablly rude and doesn't care about you. They will not update you when they change the terminal or flight time. Seating on the aircraft is tight and unorganized. Have you ever had to switch seats 3 times to balance the weight of the plane?!? Never have i ever.... As a 8 year veteran of the US army I've flown in nearly every military aircraft but the plane ride was so shakey I was honestly nervous for my life. If you want to fly please take my advice and choose another carrier or chances are you will regret it.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6269,Comfortable,"Plenty of leg room for a 6 footer.The chair was comfortable, flight on time Flying what seemed like a newer aerobus.",Allegiant,trip_advisor,['Tangibles']
6270,Horrible Service,After holding on the phone 3 hours and 45 minutes and deciding to drive to the actual airport for assistance is appalling. This was after I held the call for 1 hour and 35 mins and the call dropped. I could not believe there was no call back feature. All I wanted to do was switch my flight time. DO BETTER DELTA!,Delta,trip_advisor,['Responsiveness']
6271,Family stuck in Dubai,"As with everyone else, family is stuck in Dubai on their way to Houston. How do I help them? They are not fluent in English so this is extra challenging to navigate. I cannot get in touch with anyone on the phone or via chat. Any tips on how best to help them?",Emirates,reddit,"['Responsiveness', 'Empathy']"
6272,Surprisingly Poor Service; An Experience Below US Standards with Frontier,"It was my first time flying with Frontier and will never be my intention to even get close to them in future. Very rude and inexperienced agents,very unreliable mobile app which doesn't show accurate/updated information, several hidden fees that you don't know until you buy ticket, a rude flight attendant from LAS to Dallas. I just saw normal behaviors from LAS to Seattle(Dec 20th). So, I'm excluding those staff from this complain as they did their job like any other regular airlines. But the rest of my experience for a four flight/connections from Seattle to Dallas was horrible including the check-in front desk agents, the boarding crews, airplane entertainment facilities. I'd recommend everyone to not look at saving a few dollars by buying ticket from Frontier.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6273,Great plane and comfortable flight. ,Flying economy on Avianca is a good experience. Plane is latest Boring 787-8 Dreamliner which is a great plane. Very comfortable. It was 9h40m flight and I was very comfortable and great leg rooms. We took off on time and arrive early. Reason I’m giving 4 start because cabin crew were very unfriendly. They weren’t approachable. Plus food was disgusting. Don’t bother eating on the plane. Make sure bring your own food on board.,Avianca,trip_advisor,['Assurance']
6274,Very pleasant light touch crew,"Okay, Emirates have a good reputation anyway, but somehow was a very pleasant on time flight. Crew ensured that we behaved but somehow also looked after us without delay at the same time. Just little things but nice.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6275,Leaps and Bound Better,"I was actually surprised at how easy LAX was navigate even with all the ongoing construction. United has their own terminal which made things easier and I was able to get checked in quickly and security wasn't the least be crowded even after all the issues they had with the FAA computers that day. The Business class lounge was great and the staff was helpful and courteous. Even though the incoming flight was delayed, they boarded us on time and left ten minutes early (arrive twenty minutes early). The first class section was three times as large as my flight out and the staff was superb, taking excellent care of all of us. We had the full reclining seats and a lot of entertainment choices. The staff was attentive, so I didn't want for anything. Agin my biggest issue was the food. They had the nasty curried chicken option again, but instead of a veggie dish, had pasta. I went with pasta. It was bland, dry and a waste of food. They served the same grain salad which was just as tasteless as my flight out. I didn't even bother with the roll. The dessert was once again the star of the meal, but it barely made up for the crap they served. Do better United.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6276,Jury Is Still Out,"Let me start by saying that this flight is often delayed out of SAV, so that in itself is not unusual. But, after delaying by 2 hours, it again was delayed, due to the incoming aircraft being late. Upside is that it didn't take long to get boarded, in spite of the flight being booked solidly. Attendant service during the flight was average. This airline does not fly into Port Columbus, but instead uses Richenbacher, which in itself, is a good thing. Being that it operates as a part of Columbus Regional Airport Authority in a joint civil-military airfield arrangement with commercial airlines, it is much easier to navigate and exit. Now, for the not so good part. Landing seemed to be going smoothly, although it seemed that we were approaching the runway at a speed higher than normal, and the brake lurch seemed to be extreme. But, it was the sideways motion of the aircraft upon landing that concerned enough that it will be awhile before I book another Allegiant flight.",Allegiant,trip_advisor,['Responsiveness']
6277,Eugene to LAX route gone?!,So I live near Eugene OR. and I have been getting to LA via this way for years but now I see it lands at the John Wayne airport. Idk why they did this but that's a big L for them.,Allegiant,reddit,['NA']
6278,Good experience,"Service was good, seats comfortabkle and masses of entertainment. The food was good for plane food. The toilet kept sucking when I sat on it, quite disconcerting.",Avianca,trip_advisor,['Tangibles']
6279,flight staff were great,"There were no flight delays, no concerns on the flight and the flight staff were pleasant and helpful.",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
6280,Muy buen viaje,"Asientos cómodos, pantalla de entretenimiento con películas y series actualizadas. Muy buen viaje de ida, deberían tener el mismo sistema de entretenimiento en todos sus aviones",Avianca,trip_advisor,['Tangibles']
6281,Really good,This was an A380 with the seats slightly wider and a little more legroom. Surprisingly comfortable. It depends on which A380 you get. The flight from Dubai to Rome was not as good (seat width and legroom but still an A380).,Emirates,trip_advisor,['Tangibles']
6282,Missed funeral bc of their incompetance,"United Airlines is the worst US airline. Despite many past issues, I purchased a ticket to get to a funeral for a close family member. After sitting on the airplane taxiing for 45 minutes, they brought us back to the terminal and canceled the flight. They told people they could pay $35 to take a connecting bus to those going to Chicago. After waiting in line an hour to speak to a customer service agent, I was informed there were no flights that day able to get me to my destination prior to 7pm - 8 hours past my originally scheduled time - and with an additional three layovers. United is terrible, never again will I fly with them. NEVER.",United,trip_advisor,['Responsiveness']
6283,Flight from Grand Rapids to Phoenix,This is a good airline with good prices. I see the most frustration from the passengers that don't weigh their bags and get ccaught up at the gate swapping items to get under the weight. This is a economy airlines and expect it to be nothing but that. I have always been on a well kept plane that was clean and service was always good.,Allegiant,trip_advisor,['Tangibles']
6284,United's Outstanding Communication with Flight Delay,"The night before my flight to Philadelphia, I received an email from United saying that there was storm weather predicted during my flight the next day, and I had the option of re-booking without penalty. The next day, indeed we found out that Phildelphia was having the storm, and we would not be able to land, so we were advised not to take off. The pilot came to the gate and talked in person about this, snacks and water were provided for free, and we were kept up to date. We took off four hours late, however through the flight, the captain apologized a couple of times. The most important aspect for me, is that we would land safely but the multiple texts, emails, and apology made the experience predictable and acceptable.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6285,"Great Value, Friendly People, Good Overall Experience","I always fly JetBlue, but because I was looking for a directl flight near to Venice FL, I chose to try Allegiant. Before my flight I read all the reviews and I was concerned since a lot of the reviews were very bad. I found my experience with Allegiant excellent. The plane was clean (our return flight was on a brand new plane), the staff was friendly and courteous, and the pilots were professional. You have to pay for everything, but if you plan accordingly that is not a big deal. Buy some water and snacks ahead of time and enjoy your flight. Be aware that there is no WiFi which is a pain, but if you download a movie ahead of time no problem. The seats are very generic and not really that comfortable, but if you bring a cushion (as my wife did) problem solved. I HIGHLY recommend paying for the extra legroom seats. I would pay more for WiFi and hope that would be an option in the future.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
6286,Awful customer service,Jetblue lost my carseat on a connecting flight. They had no agent at the airport to help get it back when it made it to the next flight so I tried to call. I called the 800 number as well as the local and they literally never answered. I tried to talk to the chat agents who just blew me off and gave me attitude. Had to buy a new carseat because there was literally no way to reach them.,JetBlue,trip_advisor,['Responsiveness']
6287,Flight from Dubai to Algiers,Very relaxing Flight. a lot of movie choices... Extra Legroom was given free at the airport. Friendly staff .,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6288,Quick trip to Florida,Flight left GR at 6 am and landed by 9:20 am - at pool by 11 am. This was an easy flight and we had no issues. The plane was newer and wider so more space. It was a good flight - will use it again.,Allegiant,trip_advisor,['Tangibles']
6289,good flight,comfortable seats and good service. lots of legroom and storrage above. flight was on time and without any delay or complication.,Avianca,trip_advisor,['Tangibles']
6290,First time Southwest Fliers,"We found a great deal on flights (leaving at zero dark thirty)! Paid extra for Early Bird Check In. Got great seats and it was a less than full flight, so we were comfortable.",SouthWest,trip_advisor,['Responsiveness']
6291,The worst airline ever,"여기 비행사 완전 최악이예요. LA에서 라스베가스까지 가는데 원래는 45분 밖에 안 걸리는데 이상한 이유를 대면서 9시간동안 비행기에 가둬뒀어요. LA로 돌아갈때도 마찬가지로 3시간동안 비행기 안에서 가둬두었어요. 다른 비행사 비행기들은 이미 다 가고 도착까지 했는데 여기 항공사 비행기만 욺직이질 못했어요. 대처도 엉망이였어요. 음료나 과자라도 공짜로 제공해주어야하는데 요금을 청구하였어요. 또 바우처를 사과의 뜻으로 보내왔지만 이 말은 이 항공사에 엑스트라로 페이하면서 이 항공사를 다시 이용하라는 의도가 이었어요. 지금까지 다양한 항공사를 이용해 놨으면 이렇게 최악인 곳은 처음이예요 The pilot here is the worst. It usually takes only 45 minutes to get from LA to Las Vegas, but I got stuck in a plane for nine hours with a weird reason. When I went back to LA, I was also stuck on the plane for three hours. The other airlines' planes have already arrived, but only the airlines' planes here haven't been able to move. The service was a mess, too. They charged for drinks or snacks. They also sent a voucher as an apology, but this was intended to use this airline again by paying it as an extra. It's the worst place I've ever seen with a variety of airlines",SpiritAir,trip_advisor,['Responsiveness']
6292,Avoid Allegiant,"Connor Stutsman, a desk agent, literally is the WORST face Allegiant could have representing them at Bluegrass Airport. He spent 10 mins forcing me to make sure my laptop bag fit in the ""personal item""sizing bin.I was the only person asked to do this in a LONG line of people. He then tried to hide his name badge so that I couldn't get his name to make a formal complaint. Just another case of Allegiant cutting cornees to hire the cheapest, and worst, agents.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6293,Use a Different Airline,"One of the worst experiences I have ever had flying. On the way to Florida from Colorado they lost my wife's bag not knowing where it went. No one was at the airport representing the airline to help us out, so we had to call and they kept referring us to go online and make a claim. It finally showed up a few hours later at a different airport. The communication with the company is horrible because my wife kept getting emails saying they still can't find her bag after they already gave it to us. On the way back to Colorado the flight was delayed for two hours for no particular reason. If you are looking for a flight somewhere, look else where in regards of an airline. One of the worst experiences ever.",FrontierAirlines,trip_advisor,['Responsiveness']
6294,Very good ,Great customer service very attentive and polite . Was given the option to upgrade for a good price and felt welcome,SpiritAir,trip_advisor,['Responsiveness']
6295,Fantastic,"I recently traveled to Atlanta to visit family back in August. Typically I would have flown Delta because I could have flown out of the nearest airport directly, but I wanted to give Southwest a try. I had traveled on the previously with large groups but had never done so solo. The ground staff at BWI were fantastic, very efficient and getting from the front door of the terminal to the gate only took about 10 minutes including security. Southwest has taken steps to help reduce the probability of transmission of COVID-19 aboard its aircraft. This was apparent during the boarding process as Southwest currently boards in smaller groups than it did before the pandemic began. Boarding was simple, but just make sure you take a look at your boarding pass before boarding begins so you know when to approach the podium. Gate agents and flight crew were fantastic, as had been my previous experience. Service was a bit less than usual (soft drinks were not available) although I believe Southwest had this posted on their website, but I was already aware of this regardless. I presume this will return once the pandemic winds down. The flight down to Atlanta was smooth. Some of the highlights include the free checked baggage (up to 2 per passenger up to 50lbs each) and the open seating. I would recommend Southwest more for vacation travel than business, but personally I would have been satisfied with them either way. Definitely a new go-to airline.",SouthWest,trip_advisor,['NA']
6296,Excellent flight,"Freindly flight attandants. The snacks were good. The flight was a little late, but we landed close to our scheduled time.",Delta,trip_advisor,['Responsiveness']
6297,DO NOT USE THEM,"They canceled my return trip home because I missed my first one. Now I understand the first flight was my fault and I’m not expecting any compensation. Now on the return flight, not only am I here early and on time but they take it upon them selfs to assign my seat to someone else even though I’m here??? They couldn’t wait until final boarding call to replace my seat???",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
6298,Don't ever use this Airline,I showed up at the gate two minutes before the door was supposed to close. They closed the door and the counter said where were you going. They waited for the two minutes and would not let us on. We were at the airport 1 and a half hours early and had to wait on lines to get through security. This airline is not helpfull in any way.,FrontierAirlines,trip_advisor,['Responsiveness']
6299,Flight attendants would not enforce mask mandate.,"I flew from Indianapolis to Jacksonville on Thursday, December 16th, 2021. Throughout the flight there were several mask violations. A woman let her two children keep their masks only over their chins, one of which was coughing consistently through the flight. There was also a passenger directly in the row behind us who removed his mask and coughed for most of the flight. This passenger was sitting beside a flight attendant named Tiffany, who made no attempts to enforce the rule. Even though they announced over the intercom it was a violation of federal law, no personnel on the plane did anything. Very disappointed.",Allegiant,trip_advisor,['Assurance']
6300,"Aerolínea desorganizada, staff poco amigable. Cero opción para quien es vegano o simplemente no come carnes.","En mi vuelo de Londres a Bogotá observé que se veía al personal del vuelo muy desorganizado, especialmente a las auxiliares quienes mostraban estar sobrepasadas. Viajé en víspera de navidad, para la cena no tenían más que 2 opciones; o Pollo o carne roja, para el desayuno era una tortilla con crema. Por lo tanto no pude comer ninguna comida, ya que no había una sola opción simple de menú básico vegano o al menos naturista donde pudiera optar por comer parte del mismo. Además hubo un caso de alguien que necesitaba asistencia médica y no consiguieron ayudarla en las 10 horas de viaje. Muchas veces pasaban las azafatas y se les caían cosas, estaban realmente estresadas y se notaba mucho desorden. Yo no recomendaría Avianca para vuelos largos, sólo lara cortos porque también los asientos obviamente no son los más cómodos, pero sobretodo el servicio de comida es realmente lo que más deja que desear.",Avianca,trip_advisor,['Assurance']
6301,Ground crew in Indianapolis and Atlanta are amazing,"After getting bumped from flights all day due to bad weather in Atlanta, the customer service agents in Atlanta were able to find us a flight that got to Fort Meyers, even though it had to make a stop in Indianapolis first. We cleared waitlist on the first segment to Indianapolis but then their was only one seat from Indianapolis back to Fort Meyers so it looked like either myself or my wife was going to get left behind. The customer service agents in Indianapolis spotted the problem even before we landed and cleared the way to make sure we both got to Fort Meyers together. Thank you for not only anticipating the problem but jumping through hoops to make the problem go away!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6302,Share your airfare saving tips and tricks! ,Hi all! My husband and I are planning a trip to Milan. We are traveling from NYC and want to go from August 30th-sept 8th. What are some trips and tricks for booking flights? How do I know what’s an insane cost vs what’s a steal? Are there any specific airlines we should be looking at? Any and all suggestions help!!,Emirates,reddit,['Tangibles']
6303,Great experience,"Extra legroom, leather seats, your own TV on each seat and full cans of your beverages. Friendly agents and inflight. What more could you want?!?! I fly jetblue all the time and it is definitely my first choice.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6304,"Active duty military, reserve, retired military, and veterans benefits are very good","A little known benefit for military (active, reserve, retired, veterans - and their spouses) from Allegiant is their baggage allowance. For active duty personnel 3 pieces of checked baggage free (each bag must be under 100 pounds), no charge fr oversize bags, 1 free carry on, and up to 1 pet in cabin free. For reserve, retired, and veterans and their spouses the limits are a bit lower (3 bags each under 40 pounds free) - but still better than a number of other airlines. Search the Allegiant website for ""Military Honors"" or ""Military Discount"" for more info. Yes, Allegiant is a discount carrier, but with no charges for bags, the prices are good. Routes are all non-stop, fixed routes, and serving typically smaller airports.",Allegiant,trip_advisor,['Assurance']
6305,Last place,"This has been my 3rd flight this year, each with a different company (top 3). This was my worst experience. It starts at the ticket line. They want you to use the kiosk first, but there is no one there to direct you to do that until after you have waited in line and then they will re-direct you. On the flight they are now only serving water, tea, and coffee. That caught me off guard as they are they only airline doing so! One flight was delayed due to incomplete paperwork, yes, that is what the pilot shared with us. On our last flight from Atlanta to Indy, after takeoff I didn't see a flight attendant the rest of the flight. They didn't offer refreshments, they didn't check our seatbelts, or make sure we were safe to land. And no, there wasn't any turbulence. Just an overall bad experience, and Delta doesn't really provide you with an easy opportunity to give feedback. Probably why they are highly regarded, it is their own opinion.",Delta,trip_advisor,"['Responsiveness', 'Reliability', 'Tangibles']"
6306,Worse customer service from the person who handles complaints.,"Absolutely the worse customer service. My husband and I have been trying to request a refund while submitting all information required. After all personal documents they received, it seems like they keep dragging it on and requesting more. The customer service from Camila Medrano from Bogotá Colombia, has been completely unprofessional and hable with little care. It feels like she does not read the messages and just replies automatic responses. Do not use this airline. My request for a refund has been over 6 weeks and I am getting nowhere.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6307,Think can of sardines...,"We were seated in row 3 of the plane. Row 2 there are 4 seats per row, our row had 6 seats. There was no tray because there wasn't enough space between the rows to put one. I had a window seat and had to ""climb"" over the arm rest to get in. After all the additional charges we could have flown with our favorite airline and maybe even saved some money. The rating is a 2 rather than 1 because check in was smooth.",SpiritAir,trip_advisor,['Responsiveness']
6308,Albany to Lauderdale,"This was my second trip on Southwest, both have been round trips ALB to Fort Lauderdale non-stop. The boarding process works very well as everyone seems to quickly and easily find and take their seat. The flight crew was friendly, helpful and did all they could to make the flight enjoyable. And, the flights were on time despite slight delays for deicing on the way and a late arriving plane on return.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
6309,Fake bad weather!,"Flight cancelled because, according to a JetBlue C/S person, was coming. I wouldn’t be able to see it but it was coming. It was “out somewhere over the ocean.” I got rescheduled for the next day. Apparently the same mystery bad weather was still out there because flight delayed for 2 hours. Logan is a mess with people waiting for delayed flights. Never again! Save time and money fly Southwest",JetBlue,trip_advisor,"['Responsiveness', 'Reliability']"
6310,Smooth flight,"Was a great flight. Forgot my earphones and didn’t download app. Served complimentary beverages, had a cash menu.",AirCanada,trip_advisor,['Responsiveness']
6311,Stewards,"So I was on a flight from Aruba to JFK on Sunday December 15th. Our stewardess was Sam (girl). My husband ordered a cocktail and went to give the empty nip and she dropped it in the ice. Now it's contaminated. She went on to say how ridiculous he was and then said God damm it. Having a bad day I would say. Not impressed with any on board that day, sorry and not helpful at all.",JetBlue,trip_advisor,['Assurance']
6312,Delays Galore,"Please avoid this airlines, never book a subcontractor, pay the few extra bucks. This airlines suck!!!!!!",United,trip_advisor,['NA']
6313,Good service,Really nice service! The crew was really nice and helpful. They help us with our luggage. Food was good too.,AirCanada,trip_advisor,['Assurance']
6314,Horrible,My last 4 United flights have been delayed. 2 of them we spent over an hour just sitting on the plane. The last one was so another pilot could catch a ride. 😡🤬😡,United,trip_advisor,['Reliability']
6315,It was quite an experience to have flown on a turboprop plane,"It was a short, domestic flight. Unlike the poor American services, Avianca actually served you a sandwich and drink during the very short period of time. It was served by a turboprop plane, which flew very well and quiet too. Its flights were better than on-time, it managed to depart 20 mins earlier than scheduled, once every passengers were seated onboard.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
6316,It was quite,"The flight was quite and because it was a night flight, it was short. The worst think was the AirPort in Washington, which is not so nice.",United,trip_advisor,['Tangibles']
6317,Horrible customer service and rude staff,"Flight was delayed by 3 hours, and continued to be further delayed before boarding. We were suppose to take off at 7pm and ended up flying at midnight. Staff was impolite to the point of rudeness. They were unhelpful when we couldn’t find a spot for our carryon bags. When asked for assistance, Attendant said she could not touch anyone else’s bag and neither could she help us find a spot, we had to do it ourselves while she just stood at the very back and stared. I was shocked. They didn’t ask anyone to move their jackets on the overhead bins. I have always seen flight attendants ensuring bags are being put in place properly and making space for others. It was also strange that they served a breakfast meal at midnight after plane took off (food was ok) and they never came back for drinks or anything else until 1 hour before landing. So for this 8 hr flight, we hardly saw the staff. They even skipped our seats for drinks because they were rushing to wrap up before landing. I don’t understand why they would serve so late. When I went to the kitchen for a snack for my child in between, I saw the attendants chatting away and just telling me to help myself to the cart. Coming from Indonesian and ANA Japanese flights right before this one, the customer service in AirCanada is a night and day difference! Indonesian and Japanese staff were extremely friendly, welcoming and helpful whereas AC staff looked like they hated their jobs, never smiled, and didn’t care one bit for the customers. I have been on other domestic and international airlines and nobody beats how rude majority of AirCanada staff is. I am saddened to see that as people expect Canadians to be “nice” and “polite”. I will avoid flying this airline. I wish and pray that Westjet the other Canadian airline competitor to AC starts getting more international routes - they are a true representation of Canadian values!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6318,great plane. lots of room for carryon,the flight was a little turbulent but the flight attendants were very attentive to all passengers. the food was not that tasty but it was presented nicely. i would fly with them again.the customer service reps were very nice too,Emirates,trip_advisor,['Responsiveness']
6319,Frontier Cancels our Flight and We end up paying for their mistake,"Had a flight scheduled the morning of January 24th. The flight was cancelled and we were given the options to take a refund plus $500 credit and find ourselves another flight or take credit for a car rental. We chose the first option as we were not about to drive cross country. We are waiting for a $150 refund and had to pay approximately $450 for the new flight!! The credit of $500 was issued days after the flight and not applicable for the one we had to take! Also, we were given $450 credit NOT $500! So, not only are we out more money for this flight but also another day at the hotel, additional food cost, and kennel cost for our dog. And the credit is good for a one time flight! If the flight is $200 then we are out the remaining $250. We still have no idea why the flight was cancelled. Have called and emailed Frontier several times to be told I am sorry we can't help you. We have flown numerous times with Frontier and have to say this is absolute worst travel experience with them.",FrontierAirlines,trip_advisor,['Responsiveness']
6320,Friendliest Best Service,"Yes they are funny, but the people working on both flights to and from PVD last week were also astonishingly helpful and pleasant. Lovely experience.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6321,Check In,This was a horrible experience. The staff was so rude and they harassed us at the airport. Don’t fly with them.,SpiritAir,trip_advisor,['Assurance']
6322,Shopping Spree,"Geneva Switzerland has been my latest shopping ground for luxury goods. Previously I took CX to Zurich and then SwissAir to Geneva. This required rushing from terminal to terminal and the airport lounge is fair, and by the time I reached hotel, exhausted. Emirates fly direct into Geneva and that's a mega plus, HK-Dubai-GVA and with free limo pick up service offered by Emirates for Business Class, hassle-free travel. I will from now on take this carrier.",Emirates,trip_advisor,['Assurance']
6323,Stay away if at all possible,"Allegiant's refund insurance is a shameful farce - only good for 24 hours after you book. Not only did Allegiant not refund the ticket, but they kept my expensive rental car fees as well. Go elsewhere if you can - it's just not worth it.",Allegiant,trip_advisor,['Responsiveness']
6324,RUDE EMPLOYEE,"Although I have used Jetblue in the past (and pay higher prices then most airlines) …... however we encountered a Very Rude Employee when checking in at the Gate in Ft Lauderdale … this is the first time I have ever had to complain about an Airline Employee on a flight.(and I travel a lot) I did send in a complaint and never heard a word back, so that tells me a lot of how you treat your customers. Like I said in my complaint I would want to know if one of my employees were just being plan rude for no reason …. To many other options to be treated like that …",JetBlue,trip_advisor,['Responsiveness']
6325,Worse flight service,"This airlines is extremely terrible, the Staff are very rude and not accommodating. We were charged twice as much for a suitcase that weighed less than when we left Laguardia. Our needs were not acknowledged knowing we have an infant, they put our seats separated knowing we have a child and at the end will tell us that we should choose our seat instead of fixing the situation, and to finished she said to us “ we’re done i dont want to talk about this and just sit” what kind of flight attendant are you? if you wont be able to solve the situation for that dont work in this kind of field because at the end we didnt get inside this flight free every dollars your getting on your check is base on the passenger fee, she disrespected us and absolutely don’t deserve to be on this be board, that’s why this airlines got a bad revIew because all the staff are very unprofessional and unhelpful👎👎👎👎 never will use frontier again",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6326,Very efficient and smooth flight,"I was very pleased with this flight, the check in was super easy. Boarding was quick. The flight attendants were very efficient and attentive. The plane was clean and the captain and co pilot got us there both safe and early.",SpiritAir,trip_advisor,['NA']
6327,Airport to airport round trip successful,"I booked this flight due to the cheap price and direct flight, airport to airport convenience. Everything from Sanford to Grand Rapids went fine. Remember its an economy flight. If your a professional athlete or a Kardasian then this is not your mode of transportation. For us, a student, a financial advisor and an engineer, it was perfect. I will book this route again if available, It added a whole day to our trip since it was a direct flight, both ways. $1250 for three tickets and a 5 day SUV (Cadillac) vehicle rental. Book a hotel and rental car directly from their website. I wouldn't book through a third party site for this airline. Book direct with Allegiant.",Allegiant,trip_advisor,['Tangibles']
6328,Very disappointed in Southwest Customer Service,"When moving to NYC, my daughter checked 2 suitcases and only one arrived when she landed. Flights were cancelled and delayed due to weather and she finally was rebooked and landed in the middle of the night. The majority of her clothes were in the missing bag. By the time the bag arrived at her building, she had to purchase some items for the 2 days since she was beginning her job. SHE WAS NOT REIMBURSED. When the bag arrived it was drenched and all clothing smelled like a combination of mildew and fish. The suitcase was not salvagable and WAS NOT REPLACED. She washed every item she could in her coin operated machines in her building and WAS NOT REIMBURSED FOR WASHER, DRYER, OR DETERGENT AND FABRIC SOFTENER FOR 6 LOADS. She then had to take it to a local laundromat to rewash and WAS ONLY REIMBURSED FOR THAT COST. Southwest said they are giving a voucher for $100 as well. Tell me, can we get a round trip for $100 or do they now make money off of our reimbursement. It took over a month to receive any response as well.",SouthWest,trip_advisor,['Responsiveness']
6329,customer service,"I have had the worst experience ever with Emirates they have no sense of talking with their customer. We had a document missing but when I was finally able to get access to it the staff closed the gate without informing us. After the flight had left they put 2 of their staff members behind us to tell us to get out of the airport and my house was 8 hours away from Delhi but Emirates staff did not understand my problem at all but instead, they kept on telling me to get out of the airport in a rude manner. When I finally made new tickets trough Lufthansa they were still behind even though I had nothing to do with Emirates anymore. However, when I got back to my country I tried to contact them and tried to make a complaint they got back to me after a few days last time I replied back to their email they never responded back. Never flying with Emirates again!",Emirates,trip_advisor,['Assurance']
6330,Surprisingly good,"On time, great crew- everything was terrific. Plane even had live sattelite tv service as well as the usual movies, etc.",Delta,trip_advisor,['Reliability']
6331,Worst Customer Service Experience at Check In,"I had called and customer service was great...that was the end of that. My husband and I flew out of JFK to return home to HI through LAX. We arrived 2+ hours early. @ Kiosks, we couldn't check our bags. The JetBlue attendant told us to stand in the CS line. ~15 guests in front, and 5 customer service agents. When we were about 3rd, a ""supervisor"" told the agents, ""no more"" so they helped their last customer and left. 2 agents were left, and 2 others standing around. No sense of urgency or realization that the line grew, and some of us had waited for 45 minutes. Finally spoke to someone and was told to go to the other side of the terminal where we saw no one when we arrived. I told her that, but she was insistent. So we go and no one is there! We finally found someone and he told us to go back to CS! No one made any attempt to assist us when JetBlue had their info incorrect- no one even pretended to care. Once checked in, you go to a separate area to check bags in. They had system problems so workers standing around grumbling to each other, not giving anyone else any information. Worst airport experience ever. No amount of free little bags of chips can turn that unfortunate situation around.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6332,It was a journey from hell,"I was in business class. Adjacent seats were occupied with 2 kids,Nanny and the parents of the kids further away. From the time they boarded the kids were running around and screaming. The parents were seated further back so they are not disturbed!! Clever. All through the flight the kids were misbehaving. Other passengers and myself brought this issue to the crew’s attention but they did nothing to help. We all paid a good amount money to have a luxurious flight but we would have been better of in economy?? Crew did nothing to help the situation. They did not speak to the parents.",Emirates,trip_advisor,['Responsiveness']
6333,"Booking was not good, then cancelling was terrible","We book ed thru Expedia then finding out we would have to pay for carryons and choice of seat which made the flight alot more expensive. My wife has cancer and the week before I flight left on Feb. 17, 2020 she went to the ER and was admitted because she became sepsis because of 3 infections she has. She was released from the hospital was the day we were supposed to leave in Chicago. We are from Green Bay, WI. After she was released she is now getting antibiotics thru IV at home for 21 days, plus she is getting worse so we had to cancel the flight. Frontier Airlines denied it because the vouchers they gave us would be good for 90 days. Well the letter Oncologist gave me to send to Frontiers said that she has a terminal illness. So we don't know how long she will be with us. And she is not any condition to go anywhere other then doctor appoints and small errands. We don't have alot of money, we did not plan for her to get this cancer and have been fighting it for two years. We have been doing our life savings to bring her on one more trip.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
6334,Bare bones,We flew Basic Economy. Both had middle seats in the last row of the plane with only 1 personal item allowed. That being said it left on time and got us there safely. For years we've been TSA precheck ...this time we weren't. Don't know if that due to Basic Economy fare or not.,United,trip_advisor,['Reliability']
6335,CANCELARON NUESTRO VUELO,"Compre este vuelo con seis meses de anticipación, pagué los servicios especiales de separación de sillas. Necesitaba este vuelo específico por horario, tipo de avión y asientos. Me cambiaron a un vuelo más temprano en un avión más pequeño y sin respetar los servicios especiales. Mi vuelo original fué sobre vendido y me cancelaron mis cuatro tiquetes sin ninguna compensación. De que sirve comprar con tanta anticipación si para AVIANCA no importa ni tampoco el estatus de life miles que se tenga y pasan por encima del usuario. No volveré a viajar con esta aerolinea,",Avianca,trip_advisor,['NA']
6336,LUV Southwest,As always the efficient Happy and reliable crew at Southwest gets it done right. As someone who fls almost weekly for the past 35 years I have reference points from basically most domestic airlines. The total experience with SW is far superior to any other airline.My sister has been with American over 37 years and although they are better than most they can't compare to SW! The fun and friendly staff makes all the difference. They have their 2nd largest Hub in Balto and it makes it very convenient and cost effective to Fly! My family and I LUV SW!,SouthWest,trip_advisor,['Assurance']
6337,"Poor customer service , didn’t get seats I paid for","I was traveling with two friends. We all paid extra to pick our seats so we could all sit together for all five flights. I especially wanted a window seat on the way back as I knew I would be exhausted after more than two weeks in Australia. I wanted to lean my head on the side and sleep with a special travel pillow I bought especially for the long flight over the Pacific. They said there wasn’t a record of my purchased seats even though I showed them my email with the receipt and my assigned seat numbers. Then they said there was nothing they could do and I never got one apology from any United employee at any airport, counter or gate. When you make a mistake, you apologize for your company. I had to spend a 15 hour flight next to strangers and never got my window seat. When you go on a trip with two friends half way around the world, you want to travel with them. Almost all of our flights were delayed as well. Thankfully we made all of our connections.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6338,Lots of hype but no delivery,Seats were cramped and service was almost non-existent. Even getting water from the staff seemed to be a hassle.,Emirates,trip_advisor,['Responsiveness']
6339,Lousy,"Not drinking, not bellgerant, trying to be helpful. Flight attendant rude and threatened to kick me off a flight for asking her to not break my eyeglasses that were in my backpack stowed in the overhead. Demanded to see my boarding pass to see if i had paid for a carry on, which I was told after that everyone in the front of the plane section has, i tried to assist getting the compartment to close and she screamed don't break it, do i say down. She then said what is your problem? I say my bag is not the problem. And she asked if i would like to get off the plane? Seriously? Then the agent from inside comes and asked me what the problem is, i told her the same thing my bag was not the problem, and she informed me that just because i paid for a carry on that doesn't garranty that i can use the overhead? Really?",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6340,VEGAS,"We fly Allegiant all the time. Always friendly crew members (In and out of the plane), great service and smooth flights. Only ever been delayed once, but that's okay.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6341,AUSTRALIA VACATION,Excellent flight. Departed and arrived on schedule. Meal was excellent. Attendants were very attentive and overall service was excellent. Highly recommend this airline.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
6342,Much better than expected,"My husband and I recently flew United Economy Plus to Anchorage. We were happy with the extra legroom we earned for paying a bit extra for our seats. However the seat width is rather limiting and does not allow for easy movement or comfort while eating. Most economy and economy plus seats have shrunk way too much since the 70s and early 80s. The service offered was good and the crew was friendly and efficient. The flight was almost full so it was nice being closer to the front as we did not feel full impact of being squeezed into our seats. We did not purchase any food as we brought our own snack bars but enjoyed the complimentary stroopwafels. Overall, we were satisfied with our United flight but wish that all seats offered a bit more legroom and width. I think all Airline executives need to fly incognito in economy on a long haul flight to fully understand why their customers are less than happy with their flying experiences.",United,trip_advisor,['Tangibles']
6343,Very accommodating/,The flight was not so packed and I was in the middle seat between to very large people. The attendant spotted this and asked if I would like to grab an end seat which was available a few rows up. Ty for your expertise to better a customers Pleasant flying experience.,United,trip_advisor,['Responsiveness']
6344,Flying from FL,I flew from Punta Gorda FL to Harrisburg PA on Tuesday flights. At both airports check in was smooth and efficient. I used my cell phone for the boarding pass. In Punta. Gorda we had to walk a distance to get to our plane then two ramps to get into the plane. It was a new place so it was clean and nice. Upon arrival in Harrisburg we had an easy walk straight into the airport. The flights were full but overall good service from the flight attendants. Both flights were on time.,Allegiant,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
6345,Always a excellent experience with Delta.,I like flying Delta out of Seattle because they have the most up to date fleet I have flown and I fly a lot. Also their prices are great. I fly first class all the time and their price is excellent..,Delta,trip_advisor,['NA']
6346,Wish I Could Fly JetBlue More Often!,"I had the awesome experience I expected to have when flying JetBlue for the first time—and then more. Everyone working for the airline was super friendly, the flights were on time, my wheelchair was taken care of properly, and the amenities in-flight are unlike any other US carrier. I’d heard good things about the inflight product, but I just needed to see them for myself to realize how good they actually are. Free Wifi, high-tech payment technology for food/beverage, unlimited snacks…the list of JetBlue perks goes on and on. The brand new cabin refresh design (orange and blue colors) helped make my experience better, too. Can JetBlue hurry up and serve my home airport of Indianapolis? If so, I’d fly you practically every trip I take. Thanks!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6347,Another good flight with Emirates,"Overall we were pleased with the flight ,although it was a bit of a rush as our incoming flight was late and not in the normal terminal.Thought the in flight entertainment was not up to the normal service a bit dated. overall good service and flight",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6348,Horrible reimbursement policy for canceled flights,"Frontier Airline sucks. The flight was supposed to leave at 6pm. They said there was a maintenance issue and kept delaying it by 1 hour until 11pm, when they decided to cancel the flight. They did not have another flight from the same airport for 3 more days. You had to travel for 1 hour if you wanted to take Frontier flight the next morning, for which they do not reimburse you for the travel cost, overnight accommodation. I ended up booking on another airline which was $100 more expensive, and I had to pay for Uber back and forth. Luckily I had family in New York so I did not have to pay for hotel, but still had to pay for Uber back and forth. Overall it cost me an additional $200 and 6 hours of agonizing wait at the airport. I will not fly this airline again, they are the worst in Customer Service.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
6349,Horrible customer service,"Horrible service! Will never use this airline again even if it’s free! My military daughter got to airport and was told she couldn’t board the plane anymore. I argued with customer service rep that place was still there and had 30 minutes before it left. Her response that system won’t allow late check ins. When asked to be transferred to superviser she handed phone to a lead rep while talking about me. Once speaking to lead rep I said I needed a supervisor and was told I would have to hold for over 45 minutes. Lead asked me to hold on to find another flight, however I was not on hold and could hear the first rep talking about me! Who hired these people with no customer service! I even told lead that I was not on hold and could hear her talking about me. However he didn’t care. At the end Frontier was not able to do anything to help and daughter missed flight. If anything please hire professional people who are not ghetto at work,",FrontierAirlines,trip_advisor,['Responsiveness']
6350,Customer service,"I was flying from Chicago on flight 1857 to DC. When we boarded, an announcement was made that the plane's navigation screen was down. After four 10 minute delays, the plane was not in the air until an hour after the scheduled departure time. I asked the flight attendant if there was anything they could do because my next plane was scheduled to take off upon our arrival. She said they had already taken care of it and notified the airport to hold the next flight for 20 extra minutes so the four of us could make it! As we were approaching DC, the head flight attendant sat all of us in the first class, told us which gate to go to and made an announcement for the rest of the passengers to wait a few minutes until we got off. As a result, I made it to my next flight and was home at the planned time! In conclusion, I am very impressed with their service, thankful to the flight crew, and thank the United Airlines team for their efforts! In my opinion, that's what defines integrity, professionalism, and outstanding customer service. Thank you, United Airlines!",United,trip_advisor,"['Responsiveness', 'Assurance']"
6351,Horrible Airline,"I purchased 4 tickets for our family. I tried to checkin 24 hours in advance of our flights and noticed they gave us 4 seats in different rows (all in the middle). there were a few more available seats for me to switch but all in different rows. no two seats were available together. I called their Customer service right away after one hour of being on hold she told me there is nothing she can do and I should go in early and get them to change my seats in the airport. we got there early but the lady said she can't do anything either. the only person with the power to change our seats are the flight attendants at the gate. 1 hour later in the gate, same thing. the lady said how can I give your middle seat to someone and get their window or aisle seats. She said they do that on purpose so next time you pre purchase your seat for $60 per person. I think this is unacceptable and something needs to be changed",AirCanada,trip_advisor,['Responsiveness']
6352,I had a great experience TBH,"This is my first time flying Spirit Airlines. Everyone knocks on them cause you have to pay for everything. Actually I had a GREAT experience. I was prepared for just a weekend blast. Back pack fit it all. No movies, I brought my Nintendo Switch and some music I was good. They offered me the bid to move to the Big Seats and I won, def worth it! Wish they reclined(they do not) but plenty of space. The plane was clean, people were friendly, flight was smooth, No one acted stupid on this flight. It was perfect. If you want to get places for a great price and a nice quick weekend this is the airline to fly.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
6353,They don't know the difference of food classes,An Indian veggie platter is NOT the same as a Muslim halal meat dinner. If you offer halal food as an option DO NOT insult us with an Indian veggie platter passed off for a Muslim halal meat dinner. Get your act together.,Delta,trip_advisor,['Responsiveness']
6354,Gets you there,"How can you beat under $100 for a round trip? The associates are nice. Stay away from preferred seating, limit your baggage and you will save a ton of money and you will get there safely.",Allegiant,trip_advisor,['Tangibles']
6355,Customer service poor,Sitting in Orlando with a 5 hour layover and asked to be put on standby. Spirit will not do standby unless the plane is full otherwise you have to pay 100 to get moved up to a plane that has plenty of room. Other airlines will move you right up. Also 6 people sitting at customer service desk talking. You walk up and none want to assist,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6356,Worst experience ever,"It is so bad that i can give only one circle as a feedback, these guys even dont deserve it, bad company, never fly with them , drlay flights, lost luggage, lazy people. Actually, whole Canada is like that, no surprise soon they will go down",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
6357,Dream flight ! Keep it up Emirates,"I have been flying since 35 years but never had the chance to fly Emirates till last week when I booked my round trip Cairo-Dubai and back. Out of any question Emirates is a success story, I flew business class from cairo on the double decker 380 and despite its an old aircraft but still it is very well maintained, crew is beyond your expectations, toilets are always clean and supplies are there at all times .. menus, meals and drinks like a proper if not luxurious 5 star restaurant anywhere in europe or USA! Their ice entertainment system featured latest movies and just released ones, you will never feel bored .. Seats are very very comfy and surely it turns to beds if you wish. the flight took round 3.40 hours to reach Dubai and for the first time in my life, I wish it lasted longer ! On the way back from Dubai, we flew on a smaller aircraft not very stylish like first leg but all services were the same; food, drinks, attention, all went in order and simply perfect. Emirates is really far away from competition with all carriers I used earlier including; Lufthansa, Aegean, Egyptair, Swiss Airlines, Luxembourg Airlines. It’s simply value for money",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6358,NO THE BEST COMING HOME FROM CANCUN,"We usually fly Delta and this was the first time we had a serious problem where we almost did NOT make it on time to our 10 pm flight to Buffalo through JFK - which we will never fly to ... again. First, the flight leaving Cancun on Wed., Aug. 13 at 3:30 pm was an hour late due to mechanical problems. When we finally got to JFK in NYC, the pre-check TSA line was closed and the line to get through to our connecting flight had about 100 people in it with one person checking pass ports. Time was quickly ticking away and we had only 20 min. to get through to get to our 10 pm flight at a gate we found out later was at the very end of the terminal. A nice young fellow tried to let us get in front of him and the attendant on duty screamed at him and us and said, ""What do you think you are doing?"" and we tried to explain we would going to miss our flight and why isn't pre-check opened. She very nastily said to us, ""This is NOT my problem."" She was so rude. Also slow moving was an attendant who finally came out of nowhere to check our bag on the belt. He opened it and said ... nothing ... so we asked if we could go???? We ran so fast through the airport and the doors were closed at Gate 45 but some how we were allowed to get on to board the plane and were the last 2 to board the plane which was an hour late in taking off so not a happy flight home but we never have had delays on DELTA and wll never fly through JFK/NYC again. Thank goodness next week's flight on Delta to San Francisco is through Detroit; otherwise we would change routes!!!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6359,TERRIBLE AIRLINES!!!,TERRIBLE AIRLINES!!They delayed flight 6 times in one day and left my minor child in the airport.Had to arrange for family to pick him up.Lost his bags 4 days later can’t get a hold of them because of dropped calls and long waits.terrible airlines and terrible customer service!AVOID THIS AIRLINE!!,United,trip_advisor,"['Responsiveness', 'Assurance']"
6360,"Air Canada is efficient ,,,,but the food !!!","Why are airlines reducing the seat size when the general population is getting bigger ! Why is the quality of the food declining to worse than the average fast food joint. My recent flight served two options that were bland and unappealing. After the first mouthful, only hunger persuaded me to continue. Breakfast was a joke ! You can be cheap but still make a meal tasty !! I must say Air Canada tries to be efficient and the Boarding process always works well. So up the ante on food Air Canada and you’ll get proper respect ! A note for parents. Please prepare your children and teach how to behave on a flight. They should be on their best behaviour. Brats are not appreciated !",AirCanada,trip_advisor,['Tangibles']
6361,Standard economy flight,"A Standard economy flight. Too bad that we were forced to do a check in at the desk, because the app didn't want to complete the process. Space is what you would expect from economy seats: tight and a bit hard, but pretty much usual for the class. Good in flight entertainment, but bring your over-ear headphones: the 777-200 is noisy.",United,trip_advisor,['Tangibles']
6362,Beyond rude,"Checking in going destin to pittsburgh. Waited 45min as allegiant personnell walked back and forth. Nobody greeted us or told us any ino...not even a smile. Finally got to check in and was told our flight was not boarding for 30min, they can board one plane at a time. Just rude and uninviting. If fare wasnt so good we would never fly with them again. Seats hurt your tailbone, we had extra leg room and could barely get thru flight. Seats do not recline, so have to sit bolt upright the entire time. Flight attendants are mean, no please or ty. Next time might spend more for better service",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
6363,"Broken ankle, poor service and no response from Emirates",You hear of horror stories- this is mine. Flying JHB to London. 5 hours into the flight. Most passengers asleep and no crew to be found. Feeling suddenly nauseous I got up and walked down the aisle. I woke up in the bathroom on the floor. Not sure how long I had been there. I was unable to move my foot. It was already swollen. I opened the door and hopped back to my chair. Passing the crew I told them I had fainted and my ankle was swollen. They gave me a surgical glove filled with ice. No further contact. I asked if I could get a wheel chair when we landed as I couldn’t walk. I was asked can I walk to the door of the plane. No. Long story short my ankle was broken in 2 places and the tendons torn. This was confirmed at a hospital in London. Coming home I asked the staff member at the counter in London if it was possible to have a seat with extra room which I would pay for and she flatly said no. She made no effort at all to assist us. I was in a boot and on crutches . I put in a complaint about service going to London and my return with no response from Emirates besides an automated email. I had 2 hour surgery 3 months in plaster and a boot. Pain daily. Emirate’s does not care. I am just one insignificant client. It amazing how many cases I have heard of since of people fainting on flights and being injured.,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
6364,First flight on Allegiant Air,"My wife and I flew on Allegiant Air from Columbus to Punta Gorda, Florida and found it to be a good alternative to some of the more expensive flights. It is no frills and you pay for everything but roughly 120 dollars for a round trip flight is not bad. The flight home was delayed for about three hours but they were very good about keeping us informed of what was happening, allowed us to deplane and return to the terminal and provide us with a dinner allowance. While I would have preferred to leave on time I was impressed with how they handled it and appreciated their concern for our safety. It involved deicer having been sprayed where it should not have been. We will fly Allegiant again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6365,This flight was a better experience,"This experience was much better flying out of this airport as compared to flying out of Portsmouth, NH. (including the TSA security screening), everything was much more professional (size does matter). The same Airbus MD-80, which are extremely noisy aircraft, combined with the poor quality Attendant intercom system makes announcements useless. I was quite surprised to be asked for $2.00 for a Sprite which I declined. Talk about charging for everything! The flight was quick (much ahead of schedule) and typical (the airlines can't control Mother Nature, bumps happen). Worth the inconveniences.",Allegiant,trip_advisor,['Tangibles']
6366,The worst airline,"They have a very bad actitud and rude, 2hrs late and a bad smell at the aircraft. Don’t waist your money.",FrontierAirlines,trip_advisor,['Responsiveness']
6367,Never again,"We got delayed for almost 6 hours before cancelling the flight and further causing us to wait 3-5 hours to check in to a hotel and then picking us up at 9 for a 3 pm flight, this was my first time flying and this was one of the worst experiences of my life tbh",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
6368,Run!,"I'll let you be the judge. 1. we buy our tickets online, then my wife tells me we have to pay for ""seats"" after purchase. (Wait til the end). 2. We get there and they charge us 175 for both of our ""carry on bags"". (Wait until the end). 3. We arrive 20 minutes before departure, and told us it was too late, we had to postpone. (Now here is is): After you buy your tickets online, there's no refunds. They will charge you even the air that you breath because they know your money is none refundable. It's better to pay for a more expensive airline.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6369,Spirit Airlines rule!!,"Love that they always offer low cost round-trip tickets, very professional staff, had a fun stay & trip to New York City and back for my New Year's Eve birthday!!!",SpiritAir,trip_advisor,['Assurance']
6370,Awful an canceled.,"As with everyone else based off the reviews this flight was awful. On the return flight from Mexico, just hours before takeoff the flight cancels. Now I am stuck in Mexico. They off no help but they have another flight leaving the next day. That means I would have to redo the covid test somewhere because as again, they offered no help at all. You are on your own. I’m not an experienced traveled so now the insanity begins as all the passengers are trying to find other flights home. Southwest helped. We were able to book though then at an outrageous price. 1,000 for a one way trip. So they decided to raise the price quick. Supply and demand I guess. The flight was full of frontier people just complaining and bad mouthing the company. And I was one of those. Of coarse as with many, I will never fly with this company. It might change my mind at this point to travel again. We have vacations planned and we already canceled them all.",FrontierAirlines,trip_advisor,['Responsiveness']
6371,Good time and good service,The flight was good on time. The toilet was clean. Snacks were as usual. Boarding and deplaning was smooth.,Delta,trip_advisor,['Reliability']
6372,very good price and on time,Excellent service. Friendly staff. Flight on time. No waiting in line. I will take this flight again,Allegiant,trip_advisor,['Assurance']
6373,Worst and zero customer service to date,"Paid for a 4 hour flight for three of us We woke at 4 am for early flight and paid extra to arrive by noon to make most of a one week vacation. However, told at airport of delay resulting in all day and evening at the airport, breakfast, lunch, and dinner. Went to customer service at airport for help only to be told can’t help. So looked up called customer service online and called only to be on hold for 30 minutes then just told to fill out customer care form online. Then we filled out form online as instructed and received an email saying will review in 25-30 days. Must be because so many have had issues and so many to review. Worst travel experience to date with no help or compensation for lost day of vacation and cost of rental care and hotel for the day. A two hour delay is one thing but 9 hours later is ridiculous. Unacceptable United!",United,trip_advisor,['Responsiveness']
6374,Smooth Flight,"Only non-stop on the day I want to travel. Seats are uncomfortable for a long flight do not recline. You pay for everything, water, carry on, extra leg room. You truly get what you pay for on this airline. I would use it again to that destination. The website did crash and I had to use an agent to complete booking.",FrontierAirlines,trip_advisor,['Tangibles']
6375,Never ever ever fly jet blue,They left people stranded in the airport for 3 days. Continuously delaying flights and not communicating with passengers that there is no crew. Not communicating with each other and claiming they don’t know if there is a crew to man an aircraft until they arrive at the gate. I had to ask them multiple times to help an elderly passenger in a wheelchair who spoke only broken English because they just ignored her and left her sitting there with no information and no assistance.,JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
6376,Is Inflight Entertainment Edited?,"Hi, Is the Inflight Entertainment Cut down or edited? Was just curious before flying. Thanks",Emirates,reddit,['Responsiveness']
6377,"Air Canada's Customer ""Support"" non-existent","The worst service from any air carrier. My flight from Windsor left a few minutes late but somehow we arrived in Montreal over 35 minutes late. I still had lots of time to make my connection as it was late too. I actually waited in the lobby for over 30 minutes before we started to board. When i presented my ticket i was told they had already put me on another flight. ""GOTO CUSTOMER SERVICE...NEXT"" I never revicevd any notification. At customer service they put me on STAND BY for the next flight, which was oversold. The next flight, now four hours later is late. 45 minutes late!!! The entire time i continued to receive email notifications about my original flight. I did not receive any emails about AC changing my flights, at least not until i complained. Again i was discarded and give a card with AC's website to contact. The phone number isn't answered and emails are auto-response with 3 weeks to respond? NEVER AGAIN!!",AirCanada,trip_advisor,['Responsiveness']
6378,Easy But Not Cheap,"This is the second time I’ve flown Allegiant, first time to Montana. The flight itself was easy. Good service on both sides, smooth, on time flight with a great flight crew. For the size of the airport, it took a really long time to get our luggage. I like the direct routes they have to smaller airports but they do only go certain days of the week. All that said, this is just like any other “low cost carrier,” expensive! By the time you pay for your luggage, your actual physical seat, a carry on, water, etc you’re looking at prices rivaling the big boys. The advantage is you can fly direct. If time isn’t a concern, I’d go with the big boys. Less to worry about, you can check a bag and get a glass of water without picking through the change in your pocket!",Allegiant,trip_advisor,['Responsiveness']
6379,Nice direct flight with good connection in DC to the metro,I love Southwest. They are on time and have a friendly staff. They also seam to have a little more leg room than some of the other carriers.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6380,Wet contents,"The contents in all four of our bags ha wet contents. I observed that they sat on a baggage wagon in driving rain in Baltimore the second leg of our trip. I notified Southwest Baggage but they chose not to do anything about it. I have flown Southwest since the early seventies both on business and pleasure and never had any problems, but I thought they should know of the circumstances around this complaint",SouthWest,trip_advisor,['Responsiveness']
6381,This Intl preimum seat selection looks different... Is it better than main exit row? ,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
6382,LA PEOR AEROLINEA,"No me permitieron embarcar, cuando faltaban 40 min para que saliera el vuelo, el vuelo era redondo lo cual hizo que perdiera tanto el de ida como el de regreso, lo peor, es que sus estantes en el aeropuerto no tienen personal que te apoye y las líneas telefónicas tardan demasiadas horas.",Avianca,trip_advisor,['Responsiveness']
6383,A better return flight from Scotland!,"I was a flight attendant in the 70's and 80's for American Airlines and I hate flying now (people find that funny). This LONG flight with the uncomfortable seats ALL airlines have now (unless you want to spend alot of money and sit in F/C!) was made better by the great flight attendants on this flight. I sat almost at the very back (38D) and the flight attendants didn't neglect the back passengers as so many do. One f/a would work from the back and the cart worked from front to back with 2 f/a's. That is the right way to do the service and treat all coach passengers as equals (especially nowadays with people who spend money to sit in 'better' coach seats). This return flight actually had good vegetarian lasagne. The same horrible salad I had going to Edinburgh, no thanks. Nice cup of strawberry ice cream for dessert. Later before landing we had a hot turkey & cheese sandwich which was enjoyable. Nice for a change not to spend money to eat something. I could have had a free beer or wine but I usually don't drink on airplanes as one drink is like two on the ground. I'm not a fan of any particular airline these days and this flight was saved by excellent and friendly flight attendants who seemed like they enjoyed what they were doing! Oh, inflight entertainment allowed me to watch one movie and then didn't work after that. That seemed to be a number of peoples' problem!",United,trip_advisor,"['Tangibles', 'Responsiveness']"
6384,Mr matt collins,The most disgusting company! Horrible how they treat people Just avoid this company and you’ll save your life from being humiliated,United,trip_advisor,['Responsiveness']
6385,Whole company as a whole is horrible.,"Air Canada is absolutely garbage. Terrible everything. Terrible customer service, terrible plane, terrible policies, and the company as a whole is terrible.",AirCanada,trip_advisor,['Assurance']
6386,"Rude service, not helpful",The app didn't work so I had to check in at the desk. I was there an over hour before the flight but nobody was at the desk. I waited until the cut off and a helpful gal helped check me in late and get my bag checked in. We got to the gate and the lady up there was rude and yelling at us and 7 others that we should have gotten there earlier. Even though the plane was still being boarded she wouldn't let us on the plane. The loaded our bags but not us. The lady at the terminal was stressed out and on a power trip.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6387,Owner,"Yet another cancelation, minutes e boarding, will mot be back, selling my credits they gave me. About 100 people left in California with no options from Allegiant.",Allegiant,trip_advisor,['Responsiveness']
6388,Companion certificate - junk,I’ve had good luck in the past using companion certificates but this year it’s showing me more and more I need to cancel my Amex. I can barely find any dates that work for them and then when they do work it’s all red eyes. Tell me your success stories,Delta,reddit,['Responsiveness']
6389,Poor Service,"Admittedly, we frequently travel JetBlue with very few issues or problems so we were quite taken with the issues today. We travel with just carry on luggage to avoid the horrible check-ins and possibility of lost luggage. When boarding, we were not asked to check-in our luggage but forced. When approaching the representative to discuss the fact that half of our family was allowed to carry on but the other half was not, the representative replied with, ""Well, what do you want to do? Are you going to add them or not."" Understandably, he was doing his job. It was not necessarily what he said but how he said it. Also, please do not act as if the checking in of luggage is a perk. This act cost us an extra 30 minutes of wait time uppn our arrival. This is a hassle and is not what is sold to us at the time of purchase. As mentioned, this is not routine and is quite unusual for us in our travels with JetBlue; however, it could be reason for me to consider other services in the future.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6390,"Flying used to be the way to travel, but this experience ruined a surprise birthday party.","We woke up at 4a.m. to be on the flight by 8:00. Drove from florence to Myrtle Beach with no delays, no issues at all. Once we boarded the plane and were waiting to take off, we were told by the pilot that the fill line for the bathroom was leaking and the plane couldn't fly. So we had to exit the airplane and were told it would be a couple hours before another plane would be able to take us to our destination, no problem, we had plenty of time to make it to the surprise birthday party we were heading to. 40 minutes later we are told it'll be 6 to 8 hours before another plane is available. We were flying to New York for a surprise birthday party that started at 6:00 pm. With the 9 hour delay, we missed 3 hours of the party and didn't arrive in New York until 8:30. Our original arrival time was 11:40 a.m. We planned this party for 2 months and it only took one airplane to ruin it all. I'm very irritated and disgusted with this airline and the obvious lack of maintenance they aren't providing to their aircraft. Since we were awake and out the door at 4 a.m., we could have driven to New York and made it to the party before the plane even landed.",Allegiant,trip_advisor,['Reliability']
6391,Economy service for economy flight,"Basically, looking for a cheap air fare and found one. Because this airline doesn't serve my area we drove several hours to catch the flight out of Memphis during the Thanksgiving week. Things were busy as expected, but flight left on time and was non-stop. It was an older jet with seats that were tight throughout the plane. The service (food was minimal as expected) flight attendants were their usual fast paced to make sure everyone was served. We weren't expecting any luxuries and basically were getting from point a to b as cheap and this airlines met those needs.",Allegiant,trip_advisor,['Tangibles']
6392,Frequent Flyer,"I have been flying with Allegiant Air from Allentown, PA to Sanford Orlando since 2013. What attracted me? Of course it was the price. I keep coming back, because the flights have always been on time, the planes clean, and the staff friendly. I never check a bag and I never pay to pick my seats. Every time I have flown with family, when I buy the tickets together, we are seated next to each other 100% of the time. The airports are small and easy to find your way around- I love that. In and out quick- no big lines. I will continue to fly Allegiant Air- even if the reviews on line are horrible (don't read them!) I never had a bad experience. My only complaint: lack of flight time choices. The flight times for my last trip to Florida were horrible- I got to FL late and had to leave at the crack of dawn which made me feel like I lost an entire day. I wish there were a morning and afternoon flight for both destinations. I do have the Allegiant Credit Card so I will have priority boarding (guaranteed over head space for my carry on luggage) and I get a free drink (whoopee!). I recommend Allegiant Air for the price, the timeliness of flights, and the staff. In addition, their website is super user friendly with an option for an app and boarding pass access right on your smart phone!",Allegiant,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
6393,Love the friendly and respectful flight attendants.,"Delta is doing a great job prioritizing customer service. These days, many flight attendants are entitled, rude and short, as if they know you're trapped on the plane and nothing they do matters. But Delta flight attendants make an effort to be friendly, personable and respectful to customers, even though I know their bigger purpose is passenger safety. They're still the face of the airline and it is important they are welcoming and kind.",Delta,trip_advisor,['Assurance']
6394,Great airline,"This was an amazing airline. The times were really great, layover was fast and without any issues. The airline is very puntual. The food is really good and drinks also. Flight attendants were friendly. The plane was spacious and clean. Will only use this airline from now on. The prices are unbeatable.",Avianca,trip_advisor,['Assurance']
6395,"If you value your time and money, never fly united! ",Our flight got cancelled and United solution was fly out 2 days later. When contacting them for hotel assistance and food allowance for they offer $100 for a family of Four. $25 a person for 2 days of displacement in the height of tourist season.,United,trip_advisor,"['Responsiveness', 'Empathy']"
6396,Upgrade not showing up on boarding pass?,"Hello everyone. Flying back to Canada tomorrow and saw a last minute upgrade to premium economy which I upgraded to. However, my boarding pass seat has not changed despite getting a confirmation email that it was successful. Do I run the risk of losing my upgrade/seat because I have not received an EMD?",AirCanada,reddit,['Responsiveness']
6397,So thankful for the flight crew and can't believe the extras included with our basic economy flight!,"I was so pleased with our recent flight with Delta. The seats were relatively comfortable, I had plenty to of room and so appreciate the free in-flight movies and television programs. We had excellent snack and beverage selections included with our flight and one of the flight attendants went out of his way to reassure me when he noticed I was fearful during some turbelence. I get motion sickness pretty easily, but he totally looked out for me and I am thankful he was on the flight. We bought basic economy tickets, had no issues being seated together and were impressed with what was still included. I now look for flights with Delta and will continue to do so anytime we travel.",Delta,trip_advisor,['Assurance']
6398,Put seats bought together on different sides of plane,I bought two tickets together and they sat us 8 rows apart. It’s a way to try and get you to pay to select seats and it’s terrible. This is the last time I am flying with frontier.,FrontierAirlines,trip_advisor,['Responsiveness']
6399,Excellent experience,"Yesterday my family flew from San Francisco to JFK in Jet Blue’s Mint Class, aka Business class. Our crew was led by Stephen and Rosa. They were professional and accommodating, as well as charming. The seats are comfy and the single pod set up is the best. The only complaint I have is I wish the movie selections were better.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
6400,Flying experience,Great easy flight. Staff was very professional and overall great. Checkin is easy. Flight was on time.,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
6401,Not as bad as people make it sound,"I have flown frontier both internationally and domestically. Their prices are hard to beat. Yes, you do buy your seats (if you don’t want risk being seated in the middle seat like the 6’3” 270 lbs guy who seated between me and a young lady because he didn’t feel like paying $6 for a seat at the isle), carryon space, and luggage. But if you travel light with a backpack, bring your own snacks, and expect ok service, you will be a happy client. Military gets their carryon and luggage fees waived (unlimited checked luggage), but only the military member. So you can check all of your dependents bags under your name for free. They have great deals for kids and friends flying free. I paid $169 for 4 round trip tickets and a rental car for 3 days from Raleigh NC to Buffalo, NY. It was either a miracle or I got a great deal for all for tickets for $20. I will continue to fly frontier for flights of 4 hrs or less.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6402,First flight in a long time,"I purchased my ticket well in advance & was unaware of the $30 checked bag fee, that was literally the only inconvenience I had. The flight was full & long but I was pleased our plane had tv’s in the seat backs so I took advantage of that. Flight crews were very friendly & helpful. Next time I fly I’ll definitely check with Delta first!",Delta,trip_advisor,['Responsiveness']
6403,Fabulous ,"After 19 flight's in the past year, our flight with Emirates was amazing. Loved the entertainment options, love the food and in flight service. Our flight was on time and we found all aspects of it pleasant. The staff were very friendly and welcoming.",Emirates,trip_advisor,['Assurance']
6404,"The flight was like a holiday in itself, a great start to our holiday","We flew with Emirates for the first time to Dubai and they were amazing. Several people I know said Emirates were amazing and they certainly lived up to their reputation. The seats were so comfortable and plenty of legroom, which is great considering I am 6 foot tall. In flight entertainment was amazing, with a huge choice of films, TV shows and music, with large individual screens in the head rest in front of you, hand held games consoles that detach from the seat in front and good quality free headphones. The food was excellent, had 3 course lunch, then hot drinks were offered, we then had a sandwich and another drink and all complimentary too. Had proper stainless steel cutlery with our lunch. The cabin crew were very smartly dressed in their uniforms and Dea, our main crew member was amazing. It was my husbands birthday on our flight and she brought him a very posh looking dessert as a little gift, which we thought was very sweet of her. She was so attentive and made our flight extremely enjoyable. Emirates certainly set the standard for airlines and thought they were the best we have ever flown with.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6405,2 hour 27 minute delay cost US 24 HOURS!,"We arrived at San Juan, PR airport@ 12:58pm for our 3:21pm flight to JFK arriving @ 6:18pm flight delayed 2 plus hours. Missed our connector flight back to LA flight time 7:35PM from JFK arriving in LA @ 10:58pm Tuesday. With Delay got to JFK@ 8:10. They put us on standby for 8:45pm leaving JFK arriving @ LAX @ 12:46am not bad we thought. We were 1&2 on standby. But when they began boarding another couple of a different ethnicity # 5&6 was placed ahead of us & boarded we ended being offered another standby for 8:45am Wednesday 12-4? WHAT THE £√¢# IS THIS? We just spent 10 days in 85-88° to 27-30° temp with no warm clothes, they didn't offer hotel, food, clothes nothing but "" THINGS HAPPEN & WE SHOULD HAVE BEEN PREPARED""? REALLY JETBLUE!!!! WE ARE FREQUENT FLIERS HAVE JETBLUE REWARDS & JETBLUE CARD HOLDERS. CANCELING IT ALL & SEEKING ALL $$$$$ BACK FLY WITH THEM & YOU WILL BE BLUE!!!!",JetBlue,trip_advisor,['Responsiveness']
6406,Emirates i hate you,Emirates canceled ALL FLIGHTS. no refund. Shame! I hate it now. Do not buy their tickets if you want to be sure in your Journey.,Emirates,trip_advisor,['Responsiveness']
6407,Customer Representative ERROR,"I had a reservation that was purchased by a third party. The ticket purchased was on the agreement that if cancelled, no refunds/reinstatement will be given. My flight was for May 23. On April 24, my plans changed so I called United Representatives to inquire. If I cancelled my ticket, will I get a travel credit to use at a later date or a refund be given to the third party that purchased the ticket. I was assured that if cancelled, a travel credit will be given to me. Because if no travel credit will be issued, I was just going to change the date of travel. Two days later, I get an email informing a refund was given back to the third party. I called to ask immediately. The representatives to include the supervisor informed me that it was their process. And told me that nothing could be done. The problem, I didn't ask for a refund, I could have just changed the date of travel. But United tells me that nothing could be done even if they made a mistake. Very disappointed and never will I travel United again! They offered no solutions to a problem they created. They just shifted the problem ..... bad culture and bad experience .......",United,trip_advisor,['Assurance']
6408,Honolulu Club was really dirty,"Flight was okay but really the seats were kind of dirty, food and stuff between the seats. The worst was the Club at the airport. When we arrived, there so many tables with dirty plates and glasses. I couldn't believe it. I thought they were just short handed but when I looked at the side of my chair, it was filthy. Not I don't mean someone had just spilled, it was crusty and dried out crud. Worst ever. I understand that the club may be moving or remolded, and could really use a refresh, but no excuse to be unclean. Flight attendants were nice.",United,trip_advisor,['Tangibles']
6409,Worth the money,"I could have gotten to my destination at the same time for a couple hundred dollars less, but it is worth it to me. The seating is better and the staff is better. Even if you don't pay extra for more legroom, Emirates seating is better than other airlines.",Emirates,trip_advisor,['NA']
6410,The Best Airline,"I fly from Reno to Phoenix every three weeks for cancer treatments. I have been on approximately 90 flights with Southwest over the past 1 1/2 years and am an A-Lister. I enjoy the humor the flight staff uses to ease the drugery to flying, it still does not make the over crowded seats any better but what are you going to do. I fly Southwest anywhere I go, especially many trips to Mexico. Southwest is my airline.",SouthWest,trip_advisor,['Tangibles']
6411,Emirates the best airline in the world,Emirates is so good in the bathroom we have lotion so nice and in econony we have more leg room than normal so cool and in the inflight entertainment we have a camera that we can see outside the plane and most planes are A380s so cool you should fly in emirates now,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6412,Left stranded and unsafe COVID flight conditions,"Many airlines are not booking middle seats to leave space between the Window and Aisle seats. Spirit Airlines IS NOT leaving the seats between Window and Aisle empty. I just flew 5 legs with Spirit and every flight the middle seats were filled, and not with people from the same party. I felt so vulnerable to COVID in their planes. Two flights announced completely filled flights. Plus one of my flights was cancelled and I was put on a flight 36 hours later. My flight scheduled for Monday 10:20pm was replaced by a flight Wednesday 11:00am. Spirit would not provide a Hotel or Taxi even when they failed to have an aircraft for my flight. This is the first time I was stranded overnight and the responsible airline would not provide any compensation, hotel or taxi. My replacement flight was scheduled to arrive 11:00pm Wednesday and my return flight 7:00am Thursday. Not even enough time for me to leave the airport. I had over $500 additional out of pocket costs for an overnight stay at a hotel when my connecting flight was cancelled, a rental car penalty for a No Show at my destination and a Hotel penalty for being a No Show at my destination. Spirit declined to help with any of my incurred costs. My trip cost was more than double as a result of Spirit cancelling my connecting flight. I also had to purchase a Last-Minute booking for a replacement hotel and rental car at very high prices. NEVER FLY SPIRIT.",SpiritAir,trip_advisor,['Responsiveness']
6413,Superb fly in economy class,"The plane is new, every seat have a personal monitor 8” touch with usb outlet, there is to an outlet power 110 volt 60 hz, American plug. The catering is good they offer snack and beverage . Is a free wifi to use the app like whats’app iMessage and facebook messanger",Delta,trip_advisor,"['Tangibles', 'Assurance']"
6414,DON’T  DO IT,"Horrible service, they delayed our flight 30mins before we were to board. For 6 hours then delayed 2 more hours then canceled the flight. No communication. Customer service representative didn’t know anything. Only gave a 15 dollars food voucher. Food cost so much more at an airport. Found out by email. Nobody in jest blue customer service is helpful they don’t know anything and are not helpful. They started sent new flight itineraries via emails with all different locations. I suppose to fly from Fort Lauderdale to JFK, changed to Miami - JFK different date, another friend Fort Lauderdale to White Plains NY. I will TAKE SPIRIT OVER JETBLUE ALL THE TIME. I RATHER HAVE NO LEG ROOM THEN DEAL WITH JETBLUE. YOU COULDN’T PAY ME ENOUGH TO EVER FLY WITH THEM AGAIN!!! Please save your money and time",JetBlue,trip_advisor,['Responsiveness']
6415,Return trip from El Salvador better but...,"My return trip from El Salvador was better , at least from the perspective of the checkin agents. Unlike LAX, which is totally understaffed at terminal 3, there were at least 20 people checking in customers at San Salvador. I waited maybe 3 minutes to check in my luggage (which included a surfboard), the staff was efficient and bi-lingual in English and Spanish, and I complimented them during the checkin process on their efficiency. Ironically, my flight was slightly marred by the fact that the seat didnt recline (Just like my flight to SAL)...I guess they dont do much maintenance on their airplanes...not a good sign. We only took off 15 minutes late, and picked up some time in the air. Another ding: once we got to baggage claim, it took almost an hour at LAX for our luggage to get to the passengers (now at 0130 in the morning)... As per my earlier review, I would have to be convinced that Avianca had addressed their staffing and gate issues (at LAX) before I would fly with them again.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Reliability']"
6416,Good luck getting a human to talk to!,"I had their credit card and it took me years to finally get through to a human and cancel. Their site sucks! I had one booking where I missed a double letter in my daughters name and they were going to charge me $70 to change it. Honestly, you get cheap flights until the nickel and dime you up to what you pay on Delta or American. I will henceforth avoid them at all cost.",SpiritAir,trip_advisor,['Responsiveness']
6417,We had an excellent experience on Spirit Airlines.  Far superior to Delta,"This was our first time flying Spirit. I was of course apprehensive because of the apparently ubiquitous view of this airline providing poor service. Our experience was 100% positive. Booking the flight was dead easy, check in and baggage drop was a breeze, the plane was brand new, flight staff was very friendly, we had great seats, bags showed up just fine. The overall value was excellent. We paid about 1/2 of what we paid for a one way on Delta to LAX. Spirit was a better experience than Delta by far. For one thing, Delta charged $100 for a regular aisle seat and $179 for an exit row seat -- on Spirit we had exit row seats and I think we might have paid $30 or $40. We couldn't have been more satisfied with our flight.",SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
6418,Spring break w family,Uneventful flight with lots of people being cautious about wiping their seats and trays down before departure. Wasn’t completely full but mostly.,SouthWest,trip_advisor,['Responsiveness']
6419,Good no frills airline,If you can travel without a ton of clothes Frontier airlines is a great value. My wife and I took backpacks for one week. Roundtrip air was $105 total.,FrontierAirlines,trip_advisor,['Tangibles']
6420,No one does Business Class like Emirates!,I enjoyed every minute of the 12 and half hour long flight from DC to Dubai and back. Service was exceptional. I highly recommend!,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6421,Always a nice flight,"When we fly from Bakersfield, Ca to Maui Hawaii, we always have a nice flight. Always know where my luggage is because of the app, and good movies to watch on my personal ipad, because there wifi works well..",United,trip_advisor,"['Tangibles', 'Assurance']"
6422,Servicio de low cost,"Es la primera vez que hago un vuelo Internacional con Avianca. El vuelo en sí fue perfecto, sin turbulencias. A la ida a tiempo y a la vuelta con una hora de retraso. El viaje fue relativamente corto, seis horas, así que los asientos no me molestaron aunque no son tan confortables. El entretenimiento a bordo excelente con muchas series y películas nuevas. La comida era de low cost, a la ida un desayuno mediocre y al regreso un sándwich",Avianca,trip_advisor,['Responsiveness']
6423,Bare Bones Flying Bus,Pros: I got a last minute regular economy flight for less than other airlines were charging. The snacks were tasty. Cons: There was no charging station even though the sticker said there was. The in-flight entertainment either didn't work or was so user-unfriendly that it might as well have not worked. Unacceptable for a cross country flight. This isn't the first time I've had these issues with this airline.,United,trip_advisor,['Responsiveness']
6424,Excellent service by crew,Flew business class with my sisters to shanghai for two days on our way to Singapore where I had meetings The crew in this flight looked like senior air canada steward and stewardesses - they were very attentive On air Canada toronto to shanghai dec 2 2019 My left ankle had swollen up so Jenny and the in charge made sure I had a wheelchair to navigate Shanghai airport The food and the pods were very comfortable,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
6425,Smooth as usual,Our trip down was on time with efficient boarding. The crew was great about communicating upcoming rough air and worked hard to try and get drinks to people around the times they were required to sit down due to turbulence.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6426,Great flights with Air Canada,"After reading multiple negative reviews on Air Canada from cancelled flights, lost luggage, terrible customer service, needless to say I was prepared for the worst for our flights from Athens, Greece to Toronto and then Phoenix, AZ. My experience with Air Canada was excellent! Not one of the negative things I had read about happened. The flights were on time, retrieving luggage was not a problem, the customer service on the airline and in the airport was excellent. The flights were smooth, no issues whatsoever. After reading the negative reviews I felt compelled to let everyone know how my personal experience went with Air Canada.",AirCanada,trip_advisor,"['Reliability', 'Assurance']"
6427,United 270 4-27-21,"I boarded my flight and was sitting quietly minding my own business the people sitting next to me came on board they started chatting with me, the attendant then asked me to move my seat across the isle 1 row foward i complied after the plane was in flight i fell asleep listening to a audiobook the same attendant woke me up several times bumping into me thats no big deal but when she startled me jarring me awake to inform me my mask had slipped below my nose and said nothing to the person sitting next to me who had started the flight with his mask clearly under his nose this was unacceptable. As i got off the plane at the lay over i was approached by a united employee and pulled aside and was accused of being "" overly friendy and non compliant"" i explained that the passengers i was talkimg to started the conversation with me and apologized that my mask fell off my nose while i was sleeping. I was told everything seemed to be ok he jist wanted my side of the story, as i was getting 1 adult beverage i noticed the same employee walk by and then was approached by this individual again accusing me of being drunk i explained to him i had a bad experience on the previous flight and had only 1 alcoholic beverage i was then denied entry to my conecting flight after more difficult conversation i was upgraded to a better seat and allowed to board my connecting flight with no more further problems as thier was never a issue to begin with other then the flight attendant startimg this whole ordeal. With that being said this was the 1st and last time i will ever fly united.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6428,Usually great. Issues this trip,"When we arrived at the airport to fly home Thursday, the ticket agent told us our flight was cancelled and rescheduled for 3 days later. She was so very unhelpful! After calling her supervisor she said she would book us on the Friday flight, but we would lose our early bird check in. (She never did ). There’s nothing more unnerving than being stranded in a foreign country. We asked her about accommodations and her only reply was “ it’s a weather issue so that’s not covered “. A better response would have been ‘there’s a Hyatt next door ‘ . Fortunately the ticket agent we encountered on Friday (Sharlene) was incredibly helpful and truly represented the Southwest Airlines favorably. We fly exclusively Southwest 2 or 3 times a year. Our faith was shaken, but renewed.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
6429,Great experience,This was our first flight on southwest and was skeptical of the seating assignments. We purchased the early check in option and it worked great. We had our choice of excellent seats on each of our flights. We will definitely fly southwest again!!!,SouthWest,trip_advisor,['Responsiveness']
6430,Just don’t ,"Please do not book this airline, they are a nightmare to deal with. If you do, don’t check your bags, they will be mistreated and customer service lies or doesn’t help. They pretty much ruined part of our honeymoon",AirCanada,trip_advisor,['Assurance']
6431,Great service ,"An enjoyable flight, one of four on this trip. All were good with good service and most on time. All went well.",Avianca,trip_advisor,['Reliability']
6432,Don’t fly DRUNK!,"I usually love to fly Southwest and will continue... But this flight was the worst I’ve ever taken. To be fair, it had nothing to do with the actual flight or crew, they were great. It was the TIME we chose to fly- 1:35pm. There was a group of 10 going home on the flight and they were tipsy. 9 of them could handle their intoxication, but 1 lady had to ruin it for all... the plane was hotter than usual(it was also a muggy 86* outside & about to storm in Palm Beach). As we sit on the runway, waiting for clearance to take off, this lady gets sick. As in, she needs to vomit! No major medical mystery there. Soooo, We have to turn the plane around (now she’s claiming to need medical assistance) return to bay, let her off the plane so she can puke & of course it starts to lightning & thunder! After an almost 2 hr delay, we reboard the plane. And guess who they allowed back on?!??? The drunk who couldn’t handle her drink! Talk about being pissed, the whole plane was! We were delayed and most of us missed connecting flights because of ONE idiot! Not cool Southwest! On a side note, I usually fly red eye so I don’t encounter dumb people. My bad.",SouthWest,trip_advisor,['Responsiveness']
6433,Adjusted to plane issue well,"Our plane had steering issues, but Delta was able to find a new plane quickly. They were very informative about the process. Due to their quick problem resolution and tail winds, we arrive only a couple minutes later than the original time.",Delta,trip_advisor,['Responsiveness']
6434,No problems.,Flew round trip with Allegiant. 6/16 from CLE to AUS. 6/23 from AUS to CLE. Had no problems on either flight. Thank you for the non-stop service between Ohio and Texas.,Allegiant,trip_advisor,['Reliability']
6435,Worst experience on an airline,"Flight was delayed over an hour with no explanation as to why, perfect weather. No room for legs. Had to wait to even be allowed to get off because of another flight being at the gate we were supposed to go to. The delay ruined my whole trip because it delayed all of my plans. Will not recommend this airline",Allegiant,trip_advisor,['Responsiveness']
6436,Total scam,"Would not allow us to board because we were 43 minutes before boarding, not 45. No refund. Only other option pay $300 for 15 hours flight from Houston to Vegas or find another airline. Please go with Southwest airlines. They were the same price one hour before we books as one week when I searched. My mistake paying for seats and tickets with travel protection with Sporit, only to be saved by Southwest. Spirit is a scam airline. Do not trust. If you choose transfer flight ND it's delayed you must pay for another ticket as well. Southwest has free baggage as well. Never ever Spirit again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6437,"If you die there will be a ""change fee""","My sister in law bought a ticket for July '24. Sadly she passed away in January. When we called to get a refund for her ticket it was not an option. There was a ""change fee"" for nearly $100 and they would only issue a voucher for the remaining funds. How hard would it have been just to say ""Our condolences, we'll be happy to refund the ticket charge upon receipt of a copy of the death certificate."" Allegiant should do better. (on the flight date - i had to pick one, flight was not taken)",Allegiant,trip_advisor,['Responsiveness']
6438,it is a great thing,great to travel although covid has changed things drastically - problem with airlines is you pay a price and everything else has a price tag -,SpiritAir,trip_advisor,['Tangibles']
6439,Always my 1st choice.,"My latest flight was the shortest I have ever taken with this airline. I began flying with AC in the '60s and flown domestically and internationally with them whenever possible.Rarely have I experienced a problem with the airline. Have always found ground crew and flight crew helpful, efficient, and pleasant. Few delayed flights. Most on time departures and arrivals I've experienced of all the airlines I've travelled on. 99% of my flights have been in economy; just treat myself to business occasionally.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
6440,Mal servicio,"Avianca perdió mis maletas , han pasado dos dias y no saben donde están , su respuesta es que según sus políticas tienen de 1-15 días para responder pero resulta que yo vine a cali a trabajar y solo por 7 días ... ya me quedan 5 y aún sin maletas .",Avianca,trip_advisor,['Responsiveness']
6441,Surprised by Comfort,"I use Allegiant often as it is convenient. Normally I am a bit cramped and not much leg room, HOWEVER, this flight was in a wide body plane and I had more than enough room. One of their newer planes. I know the seats aren’t as padded as other airlines but it gets me where I’m going. The flight crew was very good. It’s economy but I’ll continue to use them.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
6442,Um lixo que voa,"Nunca mais !!!!! Check in muito rapido. Mas voce voar 6 horas em um A 319 velho, cabine mal conservada. No embarque o calor dentro da aeronave era absurdo e mesmo pedindo para ligar o ar, nada foi feito. Servico de bordo inexiste se voce embarcarr no voo de 00:35 hrs em Guarulhos para Bogota. Não recomendo e não utilizo essa Companhia NUNCA MAIS!!!",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6443,United Airlines flights,"the flights from Toronto to Houston and Houston to Guatemala were pleasant, crew on board were professional and courteous. Flights were reasonably on time considering that it was a connecting flight. Both flighs were full of passengers during the pre-christmas season. I have no problem recomending United Airlines for travel, weather in economy class of other cabins.",United,trip_advisor,['Responsiveness']
6444,Return flight,A big surprise as at our boarding gate our name was called and we were given a seat change to preferred seats.,AirCanada,trip_advisor,['Responsiveness']
6445,Southwest is my preferred airline by far!,"Southwest's service is always great. They go above and beyond to make sure you have everything you need and keep a smile on your face. This trip the lead flight attendant was the best example of Southwest spirit with a heart. She was on top of her game and the rest of the crew were great. Announcements were to the point with a twist of personal humor. When you hear the same thing time and time again you tend to ignore them. You listen to these as the twists of humor draw attention to them. I only wish they had some non stops PHD-NYC. By the way one of their biggest plusses is their no looking to charge you for every little thing. No extra hidden fees. Yay, Southwest!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6446,Good Airline,The flight was on time the crew was very polite and friendly the seat were comfortable actually watched television would definitely recommend Jetblue,JetBlue,trip_advisor,['Tangibles']
6447,International flight canceled only with only a few hours notice. ,Flight home from an incredible trip to italy ended with EXTREME FRUSTRATION when United Airlines cancelled our flight with only a few hours notice. We scrambled to rebook with Air France (who was wonderful). United REFUSED to refund the full price of the flight that was cancelled nor any expenses such as a simple taxi transfer between airports (we ended up returning into JFK instead of the original booking into Newark - where my car was parked ) to say this experience with United was disappointing and frustrating is a tremendous understatement. Will never fly United again.,United,trip_advisor,"['Responsiveness', 'Assurance']"
6448,Great Personnel,We have flown JetBlue for the Boston Marathon for nine years. Their service is great. Personnel are very accommodating both at the airport and on board.,JetBlue,trip_advisor,['Responsiveness']
6449,On time,Staff was very courteous and was there to help. We have never traveled Delta but will in the future.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6450,"Viajar de avião já foi uma experiência melhor no Brrasil,","Por conta da nova política, tive que pagar ""por fora"" a bagagem despachada. Um A319 foi nossa aeronave, em boas condições. Tripulação cortês. O voo saiu pontualmente na hora e chegamos um pouco antes em Fortaleza. O serviço de bordo se resumiu e duas rosquinhas de leite e um copo de bebida que se restringoi a guaraná, água ou suco de uva. Um pouco deprimente.",Avianca,trip_advisor,['Tangibles']
6451,"Worst policies in place, customer agents cannot help you much. Their flight flexibility add on is a joke.","They had ridiculous policies. I had opted for flight flexibility, I was hoping all the amount from the original booking will be transferred when I change my flight dates. They denied me using my voucher which they provided me due to their own fault- delayed flight (by 7 hours ) during a previous occasion. Although their agents were okay, they could not assist you in resolving your concerns due to their policies. I am very very disappointed with their customer service. Looks like they are not bothered about keeping their customers happy.",FrontierAirlines,trip_advisor,['Responsiveness']
6452,Terrible Customer Service,"Terrible customer service! Would give 0 (zero) stars if I could. I was injured while on vacation and needed to return home well in advance of my scheduled departure date. I first contacted the Air Canada and they would not change my ticket because it was purchased though ASAP Tickets. Even though they were the provider of the service. I contacted ASAP Tickets and was told ""no tickets"" were available even though Air Canada had told me there were plenty of open seats. So in order to get home and seek the medical treatment I needed, I had to purchase a one-way fair on another airline. Thank you ASAP Tickets and thank you Air Canada (not)!! No caring or customer service by either company!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6453,Was good for our 5+hr flight,"Not too crowded. We paid for the exit row to have extra leg room. My husband it tall, and this made it a better flight.",Avianca,trip_advisor,['Tangibles']
6454,Nickel and Dime Airlines,"If you’re looking for a deal, Frontier may look like the least expensive, but DO NOT BE FOOLED, they aren’t. Look at the seat selection fees and the bag fees before you book! Be aware, their checked bag weight limit is 40lbs!? Once we sat in our seats we realized just how cheap Frontier is. Their seats do not recline and have minimal padding! No entertainment or tray tables! I also have to mention their TERRIBLE customer service both directions. Rude agents at check in and I witnessed a very condescending flight attendant during our flight from Las Vegas to Miami. Please spend your money somewhere else, anywhere else!",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
6455,LUV this airlines,Missed my connection due to weather HOWEVER before I got off the delayed flight my next flight was already booked with me on it!,SouthWest,trip_advisor,['Responsiveness']
6456,Believe the Bad Reviews!!!,"Let me just say, I wish I had believed the many MANY bad reviews about Frontier before trusting them with a family trip to Puerto Rico. On 3 out of 4 flight segments, the flight attendants loudly mocked and talked critically about passengers (behind their backs, not to their faces) for their baggage, their outfits, their questions....you name it. They would gather up front and loudly critique passengers, throwing up their hands, making faces, etc. Flights were either freezing cold or overly warm, service was basically nonexistent except for the single pass-through to sell overpriced food and beverages (never saw a flight where you weren’t even offered a cup of water during a 4 hour flight), a passenger told the flight attendants that he was sick when he boarded the plane (they gave him a trash bag), he was vomiting throughout the flight (a fellow passenger kept coming forward for additional bags) and he subsequently spent over 30 minutes in the forward lavatory — the flight attendants were gossiping and laughing right outside, never once thought to check to see if he was OK. It was well over 30 minutes, and they knew he was sick — what if it had been a medical emergency? I find that level of complacency to be alarming. Final insult? Out of six checked bags, four bags were lost and Frontier has NO IDEA where they are....we checked in 3 hours before the flight, had a very generous layover, so it wasn’t as if there wasn’t ample time to make the connection — Frontier simply didn’t handle the bags properly and now they can’t even say where they are. For what they charge for checked bags, you’d think Frontier would at least be able to tell where the bag was last scanned....nope. Other family members flew the same itinerary yesterday and they also lost a bag. I could go on, but I don’t need to — the bad reviews tell the story. Oh, the fares are low, and you might get lucky and have a good flight....or you might be the next person posting a review about a horrible flight/baggage experience. I’ll never take the chance again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6457,Good airline,The airline prides itself in service to her customers. The aircraft was neat and service was commendable but not unexpected. Flight attendants were very professional and courteous. We had an hour delay before departure but we still landed at the right time at our destination.,Emirates,trip_advisor,['Responsiveness']
6458,"Very rude,then watched them yell at elderly woman!","5 min late for suitcase check in! Rude, charged me double, can't leave until 12 hrs later,no help,rude, watched them yell at an elderly couple,same thing.Never will I come to Orlando, purposely fly to West palm or Miami! Very upset!",Allegiant,trip_advisor,['Responsiveness']
6459,Horrible Service & Manipulating Thieves,"Never even boarded because they have the nerve to cancel and put my family (we had purchased separately, but had the seating close to family) in a 1 Stop when we had purchased Non-Stop. We tried fixing this problem by calling, but they transferred our call to many people other people and leaving us on hold as if trying to get us to want to hang up. Then we canceled our trip and asked for our refund, I got mine back because I did it through Expedia. However; since my mother was in the call with them saying that it wasn't fair that they did that even when we had purchased early to avoid this, her bank just informed her that AVIANCA refused to give her back her refund. These thieves not only robbed my mother of her dream trip, but had the nerve to be petty by refusing to give her money back! I've been on a different airline before, but nothing like this ever happened! Very unprofessional and would not recommend to anyone",Avianca,trip_advisor,"['Responsiveness', 'Reliability']"
6460,JetBlue,"Jetblue is the best! Reasonable fares, leather seats, Direct TV and plenty of legroom. lots of direct flights",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6461,Mr. Tariq,I am frequent flyer. I always appreciated Emirates for their service but it’s very shocking that while online check in front seats in economy class are on sale to allot seats,Emirates,trip_advisor,['Assurance']
6462,Avianca  nunca mais.,"Fui para NY num aviao pequeno e desconfortável, até ai tudo relativamente bem, deveria ter me informado melhor, mas as comissárias mais antipáticas e grosseiras que já vi na vida e até uma agua sendo cobrada, até o uso de cobertor tbm sendo cobrado? Viajo bastante para fora , no mínimo 3x ao ano e digo Avianca nunca m ais!",Avianca,trip_advisor,['Assurance']
6463,I will NEVER fly with Frontier again,"I’ve flown with Frontier a few times, and always bring the same bag. It’s passed as a personal item every single time, but today a gate attendant made me check the size. Although my bag fit in the size bin, he said that because I had to “squish it down”, it was too big and I would have to pay for it. $99??? Ridiculous. Frontier has forever lost my business.",FrontierAirlines,trip_advisor,['Responsiveness']
6464,No issues with the flight experience,"Allegiant cancelled our flight coming back from Michigan two weeks prior to departure. Our kids were already in Michigan visiting family, and we were set to fly out to meet them. Allegiant sent us (4) $150 vouchers for the inconvenience, and offered to refund our entire fare. We needed to make the trip so we opted to stay until the next flight out, which was 4 days later. The reason for the cancellation is that they didn't have enough planes, and they had cancelled 10 flights on the same day across the US. The positive was the vouchers, and they did send an apology/survey email. Also, the customer service people should get an A+ rating.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6465,Not happy with this airline. Poor customer service.,"I was super disappointed with Avianca for a number of reasons. Firstly I bought checked in baggage 4 days in advance to save 50% rather than buying at the airport. The transaction was held pending and after calling Barclays they’d sent the money. At the airport the Avianca desk told me it was my banks fault (super dismissive and nothing about trying to understand or help) and I now had to pay the full £110 as it was too late even though I showed numerous people it was waiting to leave my account and I’d called Barclays about it. On the way back had zero option to even buy cheaper checked baggage (I think it’s all a money making scheme). Flight to Colombia we didn’t even have proper airline hot food - each seat had a printed note saying sorry it’s a new route recently opened and we got this tiny awful onion wrap (more like a snack). When leaving Bogotá the desk which I checked my bags at has a very useless woman who proceeded to not speak to us for about 5 full minutes while opening Uber to order her lunch. The customer service is quite shocking. I don’t think they cared at all about their customers, just the money they were trying to make. I will be steering clear of this airline.",Avianca,trip_advisor,['Responsiveness']
6466,ótima,"muito bom tranquilo, decolagem (sempre é péssimo pra mim) mais pareceu ser + segura aterrizagem maravilhosa, quase nem senti tocar o solo. água, café,(o minimo que espero) um ""sanduíchinho"" até bem saboroso. serviços foram dentro do normal.",Avianca,trip_advisor,['Tangibles']
6467,Zero respect for customers time,"While the plane staff is always great the corporation shows zero focus on customer service by dropping the Detroit flight and make those who travel from Boston to South Bend, In. Routed through Atlanta. Please bring back the Detroit flight",Delta,trip_advisor,['Responsiveness']
6468,Flight to Vancouver,"Excellent flight. Great service, great food, everything was first class. The pods are so comfortable, sorry when flight is over!!!",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
6469,Need to be flexible ... Very flexible,"If you really don't have to be in a certain place at a certain time, Allegiant can be a great way to save some money. That is where the advantage ends. Our daughter's friend was joining us and when we were driving to pick her up (after flight's departure), we got notice that her flight was delayed over an hour. Once we arrived at Sanford we got a frantic call from the 17 year old. They couldn't land due to fog and were diverted to Ft. Myers almost 4 hours away. I understand that happens from time to time and we can't control the weather. However the airline basically said 'sorry about your luck' to the passengers and left them to find their own way to their destination. They did not wait until the fog cleared to fly again, did not provide shuttle back (I believe there was a small 18 person shuttle which cost an addition $80 but minors were not permitted to ride alone), nor refunded the money for the flight. A 17 year old cannot rent a car or book a hotel, so we trekked across the state to get her at 1AM. We were informed that about 2 hours after landing, airport security suddenly realized they had several unaccompanied teens on the flight and secured them in an office until someone could pick them up, but they would not shuttle them, nor fly them to their destination or even back home. It was an extremely stressful night for everyone and I still cannot fathom an airline just dropping off a whole flight of people in a random location and leaving them! Again, if situations like this don't bother you, you can save a few bucks. But just know that you may not make it to your actual destination.",Allegiant,trip_advisor,['Responsiveness']
6470,Love the big screen!,The screen is much larger than I expected and they got so many movies and shows to watch. I'll definitely choose Emirates next time when I get a chance.,Emirates,trip_advisor,['Tangibles']
6471,Avianca is no longer what it used to be! And the client notices bad service even more during this pandemic!,"Their customer service has so much room for improvement, first in the covid screening test line at the check in, one is constantly interrupted by other customers that are not in line but ask questions to the rep talking to you. The rep gets frustrated and your experience becomes an anxious one. Business class is no longer enjoyable. You just get more space, that’s it! A bagged water bottle and cookie like all the cabin, I think they should do much better! Flights are ridiculously expensive! And don’t even try to call them, I’ve been trying for 3 days and you never get to a rep online. There is no easy way to make a complaint or leave a review! It’s all very different from when I flew with them a couple of years ago and was very impressed. Quality management please!!!",Avianca,trip_advisor,['Assurance']
6472,No Frills But Cheap,We have used this airlines several times. Appreciate the convenience and direct flights. The veterans benefit are a real plus. Staff is helpful and friendly.,Allegiant,trip_advisor,['NA']
6473,Bom atendimento e Pontualidade,"O atendimento e a pontualidade da Avianca continua sendo diferenciais, e em termos de conforto esta entre as melhores.",Avianca,trip_advisor,"['Assurance', 'Empathy']"
6474,Delta to Europe,"The cabin crew went out of their way to make this a delightful experience. I would recommend their international flights to both London & Nice, France.",Delta,trip_advisor,['Assurance']
6475,Não é mais a mesma,"Sempre dei preferência à Avianca-Brasil, mas na última viagem fiquei decepcionada. Em viagem para Salvador, a Avianca-Brasil que era líder em pontualidade, teve atraso de 50 minutos. Serviu sanduíche de mortadela e água. Na volta de Salvador para São Paulo, atrasou 15 minutos e nós, passageiros, tivemos que ir à pé até a aeronave ( não era muito perto). Os comissários pareciam inseguros e esqueciam nossos pedidos. Enfim, parece que vou ter que escolher outra empresa.",Avianca,trip_advisor,['Responsiveness']
6476,Terrible service,We booked to go premium economy they changed the plane and said we had to go economy and they would refund the difference. We then paid a fortune to upgrade to business. The plane we flew on was to say the least grubby and small with people walking past us all night. The plane set off approx 2 hour late and they brought our meal at just before 1.00 midnight. Not even a drink before. It was horrible. They did not refund the money down grade to economy and I asked for a part refund on the grubby business class. They have sent a refund which is not specified I do not think is fair and they will not deal with my complaint. With them being in Canada I do not know what I can do further. Terrible service.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6477,Old Faithful,"Flying can be one of the most stressful experiences, especially when flying with children. Flying Southwest makes the flying experience a lot more manageable. First off, the free checked bags are HUGE. No one else does that anymore and the fact that they still have it is such a big plus. Secondly, as long as you're good about checking in at the time you're allowed, you should be able to get a high priority. Also when flying with children, they allow families to fly right after group A, which is such a big help. Lastly, they may not always be the cheapest, but I feel like you get good value for what you pay for. There's something to be said for paying for something that is reliable, dependable, and can consistent. Southwest may not have the best snack/food selection (which airline does nowadays?) but makes up for it with the family friendly experience and free checked bags.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6478,Erroneous weather report,Allegiant agent reported weather issues at GSP and suggested that passengers change their flight to another day. Weather reports coming out of Greenville gave no indication of weather issues. A call to the airport supported this fact. Allegiant officials continued to warn passengers that because of weather our flight could be returned to PIE. Our plane has not arrived yet-5 minutes after departure time.,Allegiant,trip_advisor,['Responsiveness']
6479,Someone at Frontier needs to have a lesson in GRACE!,"We flew (with layovers) four times in six days. I get that Frontier has to maintain a standard, but the little tiny infractions they would not let some people pass with, while letting others by with was ridiculous! One woman had to pay because her personal item had less than two inches of wheels sticking over the measuring bin, while there was still cubic air space down the side, she was charged an extra hundred dollars to bring that bag. On the last flight a girl in front of us had a bag of souvenirs (hoodies, tee-shirts, and such) along with her bag. She should have just put them all on, because the basketball team just slung their extra shoes around their necks to pass with there extra items, while you guessed it...she had to pay. It's awful that they make their employees be so strict while everyone just wants to enjoy a flight home! Come on Frontier! Do better!!!",FrontierAirlines,trip_advisor,['Responsiveness']
6480,Warning: do not fly Frontier because it's inexpensive. Read the reviews. They have many issues and no compensation.,"Unfortunately I would not recommend Frontier Airlines. It might be a budget friendly airline but spend the extra money and fly an airline that is quality. No internet, no power outlets, no snacks or beverages unless you want to pay A LOT for them, and then of course a charge for every type of bag you want to take. On top of being nickel and dimed, there was problem after problem. Arrive at the airport with my 3 little boys after being delayed FIVE times. We board, we taxi, we come back, we get off. Mechanical issues. We then wait forever and now the flight crew has met their daily allotment of workable hours. Canceled and we go home. Day two- literally the same thing. Canceled a second time and no one ever fixed the mechanical issues from the day prior. Had to drive to a different city-2 hours away to even catch a flight now three days after our scheduled vacation was supposed to start. We all got a generic, autogenerated email from the CEO of Frontier and $200 vouchers which have to be used within 90 days and in the same name of the original ticket holders. That is not compensation. I would have maybe considered flying Frontier again had they given us a better option like anyone can use the voucher and it is good for a year. You may think you want to travel Frontier to save money but I do not recommend the travel nightmares that come along with it.",FrontierAirlines,trip_advisor,['Responsiveness']
6481,Not as good as previous flights,The service from Perth was average but much better from Dubai to Paris. The food was some of the best we’ve had on a plane. The flight back was not as good from Paris to Dubai with poor service. Dubai to Perth was better service but menus similar.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6482,International Premium +,"Have done both Business/First and Economy on many long haul flight. Tried Premium + and was OK. Better leg room and pitch than economy so was a better experience. Food was good as was options and service. Plane was clean and well serviced. For the money its not a bad option. Economy is way too crowded, tight and not comfortable for this length of flight. Business First or First is too expensive now as we are recently retired. Airlines need to come up with a better pricing model for retirees. We travel a lot and pick and choose dates and locations and experiences and are willing to spend on some comfort but NOT at the current price levels that First costs.",Delta,trip_advisor,['Tangibles']
6483,Terrible,"My flight was delayed one day which made me miss my connecting flight. No big deal I will call them and get the same flight the next day. Spoke to the nice agent and they switched my ticket. Show up to the gate, this flight was also delayed, boarding agent says I am not on the flight. I called them and they tried to get me on another flight but I said no, now I am stuck looking for a ticket on another airline for tomorrow. Terrible.",AirCanada,trip_advisor,['Responsiveness']
6484,Never disappointed,"This time the Airline crew changed my pre-ordered meal because I changed my mind, not possible with other Airlines. The Lounge is the best on a long flight besides the bed.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6485,A good last leg on a long day of flying,"Occupied aisle and centre seats in one of the outside rows of Airbus A320-200. ""Reasonable"" legroom The flight left and arrived on schedule. Attentive cabin crew. Excessively large carry-on luggage did not appear to be as problematic as on some previous flights.",AirCanada,trip_advisor,['Responsiveness']
6486,Very enjotable flight,"I have been on SWseveral times and each one has been a great experience. The staff is very professional and superb customer service skills. Interpersonal skills speak for themselves-;literally. Each was very patient with each customer whether ambulatory, disabled or with children. Each wanted to speak to everyone on board and help them transition from customer to friend.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
6487,Traveling internationally unable to make it to flight.,Would not recommend this airline to anyone. Flight was delayed. Customer service sucks they don’t listen to you at all. They don’t care about there customers. They ignore people and treat them with no respect.,JetBlue,trip_advisor,['Responsiveness']
6488,Air 🇨🇦,"We had a great experience in the air with Air Canada. But on the ground is a different story. First the good part. Awesome service by out flight crew. We flew a long way and they made very enjoyable. We flew Buisness class and we enjoyed our experience and their touch of luxury. Let's talk about the 👎 of Air Canda. Every gate was at least a mile away from our next flight. We walked ridiculous distances and there was very little assistance. The biggest disappointment in our eyes was the Air Canada lounge in Toronto. Disgusting food, dishes everywhere and nobody seemed to be cleaning. The Food : what there was available was awful. One pasta dish that I could not identify. Nacho chips with bottled Salsa. There was edimame not sure why that was out there and some kind of potato salad. Even more problematic was the fact that it was exactly the same food both times in the lounge 3 weeks apart. If you are going to offer a place for your buisness class customers they should be able to get a decent meal. We played alot of money for our tickets and Air Canada failed us. We had to leave the lounge to go get dinner somewhere else that's how bad it was. Shame on them. There were multiple complaints made and they ignored their best customers. I will no longer fly Air Canada as I am convinced they are oblivious to good service on the ground. They should take a look at the Air New Zealand lounge in Sydney. They do it right. Air Canada is not capable of getting it right.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6489,Great Customer Service,Super smooth process - was traveling following surgery and Delta was super accommodating - alllowed me to board early.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6490,How are people still employed when they’re so nasty,"There has to be a stewardess crisis going on because there is no way an airline should hire staff who are incredibly rude and disgusting as the ones we had on United flights. I was flying Qatar, which was amazing, then I had to change to United…was in awe at how different the service was. All my years of traveling overseas I’ve never experienced hostesses who were so disgusting, to not just the passengers but to themselves as well",United,trip_advisor,"['Responsiveness', 'Assurance']"
6491,Horrible,"Do you like having a delayed flight, this is for you! Do you like having your flight overbooked, winner winner! Do you want to be stuck in an airport for over 24 hours, frontier is for you! Do you want your vacation ruined, go with frontier! Delayed flight, missed connection, and horrible customer service and policies….. no wonder why they can give you good deals on flights. Cause guess what they stole my $500 for a flight I wasn’t on because they couldn’t get me to my destination…… Just stay away. Spend a bit more money and you won’t have to deal with this POS company.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
6492,Canceled flight because no one to fly the planes,"After the amount of flights canceled because they don't have enough crews is just beyond ridiculous. I don't think I'll ever recommend or use Southwest Airlines again. Yah they might be less expensive, but to make it to a funeral I really wanted to be at and missed it. I'm very angry, pissed off, and a few other things I can't mention. Sorry SW Air, but you're dead to me now.",SouthWest,trip_advisor,['Reliability']
6493,Best Airlines,Southwest airlines is the #1 to fly.❤❤ I enjoy my trip I will most definitely fly again because of the services. Bags fly free.,SouthWest,trip_advisor,['NA']
6494,Tile reset end of year,"Anyone else notice that the Credit card statement for Dec/Jan spending (sent in January) is split from the standpoint of tiles/perks. Not really fair IMO as you don't have access to these tiles before they are reset. So on a $4900 spend on my statement sent to me on 1/18, 2 tiles went to 2023 (which were reset before I saw them) and 2 tiles went to 2024. I guess I would hope if the 2 tiles in 2023 allowed me to choose a perk that they would still honor (those 2 only gave me \*8) but did this happen to anyone else to confirm. Would definitely influence how I use my card next December.",JetBlue,reddit,['NA']
6495,Alcohol Intake on Delta Flights,"Not complaining but asking a general question around FA’s and alcohol intake on flights. I just flew LAX-AKL round trip and both ways the FA’s were very tough on how much you could drink. My partner and I are not ones to get plastered on flights, personally I hate how it makes me feel but my bf was being heavily monitored. Over the duration of 12 hours, he maybe had 6 cans prosecco’s, I had 2. Each time he asked for a drink, he was told that he was coming up on his limit and on the last one was told that he wouldn’t be served anymore. On the way back to LA, same thing. I ordered wine and didn’t like it so ordered a Prosecco and was reminded that I can only have 2 at a time. And that we may stop being served. I know they don’t want people intoxicated on these flights but it just seemed overly watchful and quite honestly, made me not want to ask for anything at all. I’m sitting here uncomfortably for 12 hours, let me have the silly prosecco? I’ve never experienced this on any Delta flight so am curious is this normal. I only fly with Delta these days and have been flying a lot and have never seen it. Again, not a complaint, just a general musing/question. Thanks!",Delta,reddit,['Assurance']
6496,Generally the airlines we fly,JetBlue is always very accommodating. We actually had an 8:15PM flight but arrived to the airport several hours before. They were kind enough to fit us on the 4:15 flight so we didn't have to wait around the airport for hours which actually got us home much earlier as well. We have never had a bad experience with them on the ground or in the air.,JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
6497,Worst airline experience to date,"I travel regularly for business and pleasure. Recently Air Canada has enacted stricter enforcement of their carry-on baggage policy. Let me state that my carry on bag was the right size as were our personal bags. My wife and I were forced to repackage our bags which fit easily once we shifted the contents(bulky at the bottom, empty at the top), all the while having to deal with a difficult customer service agent who threatened to have us flagged when we questioned her. Our bags were then checked three other times prior to going through security by agents who were arbitrarily deciding what size baggage should be. One agent tried to convince a fellow customer that a personal item could be now larger than a small womans purse. We witnessed the gate agents flagging people with standard size bags arbitrarily and gate checking bags without verifying size. I With all the bad reviews regarding Toronto Pearson airport being one of the worst airports in the world, getting hassled about carry on size three plus times is not going to make it better. West jet will get my business whenever I can give it to them now.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6498,we like delta but...,"love their seats and entertainment system. we took flight from sjd- jfk with stop in Atlanta. which was delayed, not a problem they text us and we were in lounge so we were comfortable. there were no water bottles on mine and my husbands seats and no blankets FA was like , you didn't get a blanket?. from sjd the to atl I asked for Prosecco . sorry we don't have anymore, really. im guessing they don't get catered while in cabo. that stinks. and the FA stated that they are a"" travel company not a bar"". oh, sweet!! I do like delta but was disappointed on this leg of my trip",Delta,trip_advisor,['NA']
6499,"On time, smooth experience, nice onboard game/entertainment features","Actually two flights JFK to Houston (Jan 2) and Austin to Syracuse (Jan 7) Both on Delta. Visiting friends and family. To begin traveling, had taken Amtrak from Syracuse to NYP in late January.",Delta,trip_advisor,['Reliability']
6500,First time to fly United,"I was very pleased with all aspects of flight to Bangkok on United Airlines. Boarding went seamlessly and there was plenty of overhead storage even though we were in the final row of the airplane. Seats were as comfortable as economy seats can be and the last row of seats did recline. The flight attendants are what made this United such a success though. They were attentive, pleasant, and very professional. Every detail was taken care of and done professionally and with courtesy. Every time I got up to stretch my legs on the flight one of the attendants asked if they could help with anything. We were both very pleased with everything about United Airlines and their staff. We will definitely flight United again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6501,Siempre una buena experiencia,"Como siempre un excelente servicio. Lastima el cambio de horario de este vuelo a las 3.30 de la madrugada,tendré que cambiar de aerolínea,no es lógico este horario.",Avianca,trip_advisor,['Responsiveness']
6502,Poor (nearly nonexistent) customer service.,Don't expect them to show up to work more than an hour before boarding time. Lines are out the door by the time they start taking bags and issuing boarding passes. Every other airline had employees at the ticket agent area servicing customers except Avianca. They also will delay as much as possible to ensure the maximum number of customers will not be able to get to their flight on time. And of course after they cause these delays you will be responsible for paying to reschedule a new flight because you missed your window. All because they don't show up at the counter early enough to service their customers before the flights depart,Avianca,trip_advisor,['Responsiveness']
6503,First time w/airline--GREAT leg room!,"Was a great flight, really impressed by leg room in economy seating. Kudos! Was also surprised to have inflight TV/movie selections for short in states flight. Don't remember other airlines doing that.",JetBlue,trip_advisor,['Responsiveness']
6504,Good flight!,"The staff were great! Nice, helpful and smiling. Departed and arrived on time. Boarding went smoothly. Nice to have cabin service!",SpiritAir,trip_advisor,"['Assurance', 'Reliability']"
6505,Terrible customer service,"My flight was delayed by 2 hours, and the gate agents at gates E24 and E14 I tried to ask questions were rude, indifferent and dismissive. Similarly, the phone agent I spoke with was monotone, not compassionate and not helpful. Southwest has always taken pride in the quality of their employees and service, but they are falling very short and driving long time customers other airlines. Not sure if the poor customer service is limited to STL gate agents, but I would recommend flying another airline out of STL when possible.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6506,Such a messed up reservation system - makes flying with JetBlue not worth it!,"I have never seen an airline with such a screwed up reservation system. I was booked on an morning flight and when I woke up I saw that they moved my flight to an evening flight and cancelled my original reservation. I decided to just cancel my trip and get a refund to my credit card but when I called JetBlue they couldn't find my reservation, said that my booking was actually for a different day and argued with me about refunding. Luckily I had already printed my ticket the night before and when I showed them by sending an email that they were wrong they finally agreed to refund my charges -- which took me an hour on the phone to get accomplished. Their reservation system had changed my booking information, changed parts of my name in my profile, etc. I have never seen such a screwed up system. Unfortunately this isn't the first time I have had this type of problem with JetBlue - going to stay with Delta in the future - I guess you get what you pay for!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
6507,This is the worse,I will never use this airline ever again and I’ll make sure my friends and family don’t either. My husband and daughter didn’t even get the food voucher and no explanation as to why the flight was delay 5 hours. I called customer service and the person that answer even hung up on me. THE WORSE AIRLINE EVER!!!!,FrontierAirlines,trip_advisor,['Responsiveness']
6508,Relaxing and on time,"When we arrived at Terminal 3 Delta gate F4 at Sky Harbor Airport we were informed that the flight we were to be on was delayed awaiting some Federal action, but the flight was only 10 minutes late taking off, yet, the original arrival time in Cincinnati was achieved. The flight crew was friendly and efficient. Granted, we were in first class so the creature comforts were all in place but it was a pleasant flight. Upon arrival, as almost always in Cincinnati, our baggage arrived as we made our way to the claim area. The shuttle to long term parking awaited passengers and we were quickly off to Fast Park and Relax to retrieve our vehicle. The new Terminal 3 is very pleasant as is the new Delta Sky Club facility and personnel.Greater Cincinnati airport has recently undergone remodeling and is quite pleasant.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
6509,"Held Me Up For Bag Issue, Caused Me To Miss My Flight","Let me preface this by saying I had a good experience on the way to Los Angeles. It was the trip back that was unpleasant. I tried to check myself in at the airport since I couldn't do it online due to their policy of having to check that I indeed had only one bag and not a carry-on for the economy fare. I did this on the way to LA with no fuss, so this wasn't surprising. However, when I waved an agent over, she said that I had to place my bag in some very small box. If it fit in the box, she would check me in. I placed my bag, but it fit on top of the box and didn't go in. I hadn't had to do this on the way there and there was literally the same things I traveled to LA with. This was a business trip and I didn't have time to go shopping to add to my bag, and it was snug with my laptop, clothes and a pair of shoes. So, I had to empty my bag, making multiple attempts to make it fit in their small box. When I finally did, I waved another agent over and showed them it fit. However, now I had passed the point of check-in at the kiosk. So, I had to go on a line that the agent placed me in to complete check-in at the desk. I was annoyed, but it seemed everything would be fine. I was the only one in line. This was an early morning flight, so it wasn't yet packed with people.The desk agents only took care of people in the line next to me. After a few people were helped, I stepped up and asked when I would be assisted. I told my situation and found that I was placed in the wrong line. Again, the original agent had placed me there. I hadn't walked to it on my own. So, I asked where I should go. I went to where they pointed and walked up to a guy who wasn't helping anyone but was doing something on the computer. Right away, he looked as if he couldn't be bothered. I told him the situation and he tried to flag down the agent that saw my bag fit. He was unsuccessful so I went to get the agent myself. The desk agent asked the other agent what my situation was. Mind you, I had already told him. He completely disregarded everything I said. The other agent confirmed my story. The desk agent then took my ID, typed something into the computer and informed me that he couldn't help me because I had passed the point of check-in and needed to be rebooked on another flight. He said there was nothing available for 8 hours. He walked away right after saying this. I couldn't believe it. I had been through this ordeal for an hour at that point, and was now being told I was going to miss my flight and had to wait 8 hours for another one. So, I rejoined yet another line. Thankfully, another agent saw what transpired and flagged me down. I approached the desk again and she took my information. She searched through the computer and found 1 seat left on a flight 5 hours away. So, not 8 hours like the other agent had said. I thanked her and waited the 5 hours for my new flight. Interestingly enough, I reached the gate just as my original flight was leaving. The worst experience I've ever had with an airline, which speaks volumes as I've used Spirit before.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6510,"Delta Lounge, Portland Oregon. Flashback to the 1950s","While the inflight service team try very hard unfortunately the lounge experience, as Delta like to call everything, starts on the wrong foot. Having bought Business Class through Virgin one begins to expect something parallel to Virgin Atlantic, BA or Emirates in this day and age. Poor old Delta start you in the lounge at PDX with a moment that is nothing short of dreadful; old, dirty seats (from a charity shop?), hardly any newspapers or magazines, mediocre bathrooms facilities and food you wouldn't give your livestock. An Appaling choice of drinks and coffee and tea a sclose to dirty dishwater as one can get.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6511,probabaly the best airline flying to Colombia,"Good service, friendly staff and punctuality...The staff is now super friendly and courteous. I recommend this airline rather than Lan (whom I used to fly into Miami recently). The only thing I think they should reconsider is their space in between the chairs. The space is very limited -my knees had to be kept in an upright position and I had very limited space to stretch out and I am not that heavy...I can only imagine the carrier would not be suitable for heavier or bigger framed people.",Avianca,trip_advisor,['Tangibles']
6512,Southwest makes for easy flying!,"Easy flying, you know where you stand with Southwest. Usually lots of flights to chose from. The folks there are friendly and helpful.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6513,AVIANCA La peor compañía aérea qué hemos viajado.,JAMAS VIAJEN POR AVIANCA. NOS CANCELARON EL VUELO SIN INFORMACIÓN POR CASI 7 hs. DESPUÉS NOS TRASLADARON A UN HOTEL PERO NO NKS VINIERON A BUSCAR TUVIMOS QUE HACERNOS CARGO DE VOLVER AL OTRO DIA AL AEROPUERTO. Y NOS TRANSFIRIERON A AMERICAN AIRLINES CON CONEXIÓN MIAMI. PERDIMOS 1 DIA Y MEDIO DE HOTEL. Y PARA VOLVER A BS. AS. NOS POSTERGARON NUEVAMENTE EL VUELO DEBEMOS ESPERAR EN EL AEROPUERTO DE BOGOTÁ 8 HS . LO PEOR UNA PESADILLA TOTAL. Y PERDIMOS LOS ASIE.NTOS PLUS ABONADOS EN NUESTRA IDA A ARUBA. NUNCA MAS. AVIANCA,Avianca,trip_advisor,['Responsiveness']
6514,"Catering services were superb, crew support and courtesies were epic.","It was a great experience, once again. The take off was timely, efficient. The crew were friendly and ready to support, services were superb. Generally emirates really try in all of their services, especially in relation to passengers, there is really a Value for Money in the system.",Emirates,trip_advisor,['Responsiveness']
6515,Spirit is Getting Better,I fly Spirit at least 10 times a year This flight experience was one of the best that I had From the Gate Agent greeting me with a smile to the Flight attendants welcoming me in the plane to the Pilot communicating about the rough air ahead and assuring us that everything is ok Spirit is getting better with its people skills,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6516,Long Haul in a 787-10 - The Best!,"OK, long haul is never great but this one was way the heck better than I have ever had before - the aircraft was new, a sparkling Boeing 787-10, and it had a number of features that made things much more bearable. First was the crew - this is a trip that attracts the more senior grew members and they were great. Second is that the seats now recline and the base also moves, which makes sitting a lot better. Environment in the cabin is great, everything just worked. Pro tip - get a quality neck pillow, not the garbage that you find in the airport. We used memory foam ones from Amazon and they gave great support - pull the seat headrest all the way up so that the pillow fits under it, you will thank me for that. The only negative aspect was the entertainment system - the sound was an unintelligible garble no matter what was selected. Tried several sets of headphones with no difference so it had to be in the software somewhere.",United,trip_advisor,"['Tangibles', 'Assurance']"
6517,Great service,"Great service as long in airport such as during the flight. They are always on time and all the personnel have great customer service. Enough legroom, great entertainment.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6518,"Delays, delays, and more delays","Every time I ride this airline, I always get delays of at least 2 hours. One time, it was especially terrible with a 6 hour delay. If possible, do not ride this airline!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
6519,#1  WORST AIRLINES IN THE WORLD!!!!,Booked a flight many months ago sitting next to my wife with seats reserved next to each other. The day before they split us up on opposites of the airplane. When I call to resolve it Alex hung up on me and so did Glenda a supervisor. This is the world's worst airlines!!!! Any other airlines is better. On the way to Kona the flight service was the WORST!,United,trip_advisor,"['Responsiveness', 'Assurance']"
6520,Keep on canceling my moms flight,Originally booked for my mom to come visit 4/29 to 5/2 from punta gorda air port to Norfolk and was told it was cancelled. Rebooked for 7/3 to 7/10 from ST Pete (PIE) to Norfolk and was just again notified her flight is cancelled this time I was atleast given a reason. Basically was told the only thing they could do in those dates was to rebook her at an air port close to 5 hours away from where we live. To say I’m upset would be an understatement.,Allegiant,trip_advisor,['Responsiveness']
6521,Two Delays due to mechanical plane issues,The flight from Singapore had mechanical issues and were delayed every hour on the hour until 2:00pm when then cancelled the flight. I was rebooked on the same plane to leave at the same time the next day. The next day the same thing happened due to the plane not being repaired. I did eventually leave late in the afternoon only to miss my connection in Tokyo. Delta is discontinuing this leg in asia pacific and letting their airline partners take this over which is a good idea after this experience.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
6522,Sometime weather just messes with Everything!,"As we all know weather can mess with all good intentions. I must let you know SWA became a frustrating kabocha. Missing any connection is a BIG hassell. So I must let you know with all the miscommunication and misdirections, and three gate changes. My husband in a wheelchair and I running behind what a sight. The connection sat and waited for us all, as the last flight home to NH. The best was they saved his front seat as if he was a first boarder. SWA you rule, even with no first class we are all first class.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
6523,Last minute change by Delta,Already checked in for 6:40 flight tomorrow morning… just received notice that delta changed flight by 3 HOURS… which means can’t make connection to PDX! Delta sucks,Delta,trip_advisor,['Responsiveness']
6524,Muito bem atendido ,"Por ser passageiro frequente na Star Alliance recebi tratamento vip, as bagagens como prioridade, sala VIP em Guarulhos... Atendimento top dos funcionários da empresa. Pena que o programa de milhagens da Avianca não é o melhor. Porém, ao pertencer a Star Alliance é recompensando. Recomendo",Avianca,trip_advisor,['Assurance']
6525,"most trusted, world class and reliable airline","Air Canada offers consistently excellent services over the years. from check in to boarding to on flight, our needs were met. the wine and food choices were world class. in flight entertainment was varied and updated. flight attendants were professional and attentive. pillow and bedding were comfortable. highly recommend.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
6526,The airlines have you by the betzem...,Plane was a 737-900 (I think). The flight was on time... but the in-flight entertainment was broken. 4.25 hours of playing solitaire. Boring. Food was uninspiring. Snacks were okay. Fresca was great. Service very good.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
6527,That's the spirit!,"I want to thank Spirit Airlines for taking all the necessary precautions for keeping us safe during this pandemic. Passengers, crew, and staff all wore masks and social distancing was enforced. Not only is Spirit Airlines a great value but their service is excellent. One suggestion: I travel with a small service dog. It would be nice if I could somehow register her so that I don't have to submit the paperwork for her every time I fly. I think Spirit is a leader in affordable and enjoyable travel and they keep getting better every year.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
6528,"A very nice, low cost, airline","Due to the cancellation of Icelander’s nonstop service from Cleveland to Reykjavik, Iceland, we were rebooked on JetBlue to Boston and then Icelandair to Reykjavik. We had never flown JetBlue before and we were pleasantly surprised. The check in process was easy, the plane was bright, clean and comfortable and the customer service was excellent. On a short, 1 1/2 hour flight we were given a complimentary soft drink and a choice of one of five bags of snacks. The flight was smooth and we were on time.",JetBlue,trip_advisor,['Assurance']
6529,Terrible,So many better airlines and they don’t recognize any partners with status. Seated in the last seat and i am a good member in star alliance and they couldn’t care less,AirCanada,trip_advisor,['Responsiveness']
6530,Lack of accountability.,Terrible experience flying from California to Michigan. Just under 10 hours of delays was supposed to land at 7:30 in Michigan and didn't get home till 5:30 a.m. the next day. Was also put on a later flight leaving Las Vegas without notification until the next day. Compensation was calluses at 50 dollars. That's just insulting. I will pay the extra to a company that values there customers.,SpiritAir,trip_advisor,['Responsiveness']
6531,Beware of price rigging ,"I booked my usual flight I’ve been taking for 30 years to Singapore . I couldn’t get a business saver so had to opt for more expensive business flex flight . I needed to book in August to use my airmiles . Lo and behold the saver tickets were released a week later making the price £600 cheaper . Emirates refuse to help , their excuse was all these people of 8 different flights had cancelled , therefore making the business saver available ! It’s price rigging . Get everyone to buy the more expensive price , then sell the cheaper ones. They are a great airline until anything goes wrong . I can rebook the cheaper flight but it costs me £500 to cancel . Last time I will ever fly with the. . Turkish airlines and Qatar are far cheaper ! EMIRATES you are an embarrassment",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6532,Great Value,"Crew is very friendly, efficient and professional. Easy flight and highly recommend. Great value for a quick trip to the beach.",SpiritAir,trip_advisor,['Assurance']
6533,Excellent flight,"Flew A380-800, reg A6-EUU from Gatwick. Very efficient boarding. Economy seats with good leg room. Crew were professional. Good food; the menu consisted of Orzo salad, followed by a light chicken curry and a blueberry torte. Fully stocked bar service available which is free. Later a sandwich and scones were served. Entertainment is excellent through ICE which includes a large back seat TV and over 1500 movies. The head set provided is good and is noise cancelling. I have heard good reviews about Emirates and Likewise I had a great flight.",Emirates,trip_advisor,['NA']
6534,Troublesome Flight,"Almost everything goes wrong. The flight was at 9:30 AM and when confirming status around 6:00 AM, everything seem ok, plane was on airport, no delays. Get to airport, return car rental and grab breakfast on airport. Then, the first notification came, flight was delayed, plane was change and now need to wait for a plane from JFK. It get worse, 1 hr delay, then 1:30 hr delay, then 2:00 hr delay. Plan take off JFK, 2:30 hr delay, gate switch. Plane take off at 12:00 and the flight was with a lot of turbulence all flight long.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
6535,+1 833_228-2161 Can I cancel a flight I booked with Kiwi.com?,"+1 833*228*2161 kiwi flights review +1 833_228-2161 Kiwi airlines +1 833_228-2161 kiwi airlines phone number +1 833_228-2161 kiwi flights contact number +1 833_228-2161 kiwi flights phone number +1 833_228-2161 Kiwi airlines Can I cancel a flight I booked with Kiwi.com? Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reservation.",SpiritAir,trip_advisor,['Responsiveness']
6536,First class in economy,"From the flight booking to the use of their app, to the experience in the airport in Dubai, to the friendliness of the flight crew - all of these set me up for a great trip to Seychelles. It's my airline of choice and that's saying a lot, as I fly at least 12 times per year all around the world! Even as far as the Caribbean...",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
6537,"NO customer service, lousy website, frequent cancellations","Allegiant provides cheap flights. That's great. UNLESS you have reservations on one of the many flights they cancel. Then, the costs really starting rolling!!! First, the only option they offer is to fly another week. But that's only an option if you can get their website to work OR - -I shudder to mention it -- if you are bored enough to call the number they provide for modifying plans for cancelled flights. The website is ridiculously reliably. After completing a changed reservation, providing payment details, etc., etc., the website gives you an error message that says: ""Ooops! Something unexpected happened."" Except it's Allegiant's website. So, an error message is hardly ""unexpected."" On my recent experience, I called 24 times before the automated system allowed me to connect to their 'hold' system. I've been on hold for more than an hour listening to the same inane message over and over and over. This is definintely THE airline for people who want to have their travels plans routinely disrupted and who enjoy spending hours trying to rebook travel.",Allegiant,trip_advisor,['Responsiveness']
6538,2020 Florida Trip,I am not sure the difference between Economy and Basic Economy. We were in row 6 on our flight home from Florida.,SpiritAir,trip_advisor,['NA']
6539,Southwest as always is great,"The plane was late for our trip home, delayed. The airline kept us up to date on the status and issued us a $100 voucher without the passengers asking. The crew managed to knock off 30 minutes of the fight time. The cabin staff was typical Southwest Airlines they were great. We only fly Southwest for a reason.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
6540,Best Way to Get to Florida!! Allegiant Never Fails to Deliver Great Service and Affordable Fares!,"If you like to vacation in Florida, you NEED to try Allegiant Air. Not only are their fares much more affordable than the competitors, but they were our only option for direct/non-stop flights! Why pay more and then go through the hassle of catching connecting flights? We take Allegiant every time (about once a year) and have NEVER had any sort of problem.",Allegiant,trip_advisor,['Tangibles']
6541,More Disastrous than a plane crash...,"Since this was a school trip (i.e, a tiny plane crammed with rowdy middle schoolers), I made sure to set my expectations extremely low. And yet I was still disappointed! Boarding was like herding people into a cattle car. Not to mention, when someone asked if they had cleaning wipes to get rid of a crusty soda spill, they literally laughed in her face. The plane reminded me of most boys at our school-good looking on the outside,but terrible on the inside! The (tiny) seats were embedded with cheerios and boogers and god knows what else! Despite the advertising, pre-downloaded entertainment was not working, and we were all forced to watch a channel about muggers that the screens were stuck on. I was excited when they started handing out snacks (because the legroom was so tight I couldn't even grab my backpack), but the pretzels were a brand that I'm 99% sure is outta business, and a pack o crusty peanuts (even though multiple people had alerted earlier that they had extreme peanut allergies). They gave out some tiny water bottles to a few people and RAN OUT. This flight took over 4 hours (Plus you couldn't bring your own beverages on) and people were literally trading water for 5-dollar bills. People were considering drinking water from the sinks, but our teachers refused. Since my seat was even tighter than the bathroom (I'm not even kidding), I went to the restroom for a bit,then was kicked out because ""other people need to go"" (There was 3 other bathrooms & nobody waiting). Once I was back in my prison cell of a seat, the food was so inedible that kids were having a food fight. A flight attendant said nothing at first, but when I tossed back peanut shells that were hurled at me, it was all shrieks. The flight ended with an extremely rough landing, and many in tears (including me!) Never again.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
6542,Customer services was amazing,"I had an issue with my flight that got changed from the 15 to the 16th and this was not an option for me. I called customer services and a girl called Tattiana was super helpful. Even thought I booked through a third party ""flightHub "" she offered to stay on the line with me while I called them to change my flight back to the 15th. Her help during this stressful changes where beyond appreciated. I previously had bad experience with air canada customer services but she really changed my opinion on the company and I am forever grateful. Thank you Tattiana for all your help!!!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
6543,Avianca Peru disgraceful behaviour ,"I have a relative, a U.K. national stuck in Peru, one of 400, Avianca want £2000 + to fly them home. This is disgraceful behaviour and smells of profiteering in what is a very distressing time. These aren’t youngster but 60+. We have flown Avianca in the past but, we will never fly with them again.",Avianca,trip_advisor,['Empathy']
6544,ORD to YYZ,"First time ever flying with AC and maybe the last one. I was disappointed immediately at the very beginning(check in counter). At first there was a lady helping me on the eta application which is really nice and then I unfortunately checking in with a man name Robin. He kept asking me about things that are hundred times ok with other airlines which made my check in process last to 40 mins.... can you believe it 40 mins for checking in only ??? He seems not sure about anything he does too. Honestly if he did his job properly and be a bit friendly to the customers I would have more patience to wait but nah nah nah...he’s not at all. Also my flight got delayed 3hours too which made me almost miss my next flight. Not done yet, he put the wrong final destination for my luggage tag and ask me to talk to the staff where I am arriving myself and that he can’t help. That’s definitely not a trip I want on my winter break. That was suck honestly.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6545,"Fast, comfortable flight!","Best flight I’ve had in weeks! We loaded the plane early and quickly, all the seats had tons of legroom and seat room, we departed early and landed early and touchdown was perfect, not even a bump! Flight attendants were genuinely friendly and generous with the snacks! Will fly again with JetBlue!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6546,"I wouldn't recommend it to anyone who has to arrive on time, we had to sleep on the benches because they delayed our fli","people, don't go with a spirt, sometimes you won't get there on time, the worst company, they are rude, they don't want to help, they are late",SpiritAir,trip_advisor,['Responsiveness']
6547,"FLYING FROM LHR TO JFK 767-400, IS THERE STORAGE SPACE IN SEATS 1B,1C","I am first-time traveling from London to JFK on a Delta 767-400ER. Me and the hubby usually like to sit in the bulkhead row of FC. Does anyone know if there is any storage available in the open suite to store our carry-on's, (which is just a backpack for both of us) if we were to choose seats 1B and 1C? How is the noise and traffic situation in the bulkhead on this flight/plane config? &#x200B; &#x200B;",Delta,reddit,['Responsiveness']
6548,The absolute worst airline! They do not deserve their reputation,"Where to start? I had never flown with Emirates before, and I had high expectations based on their reputation. However I can now honestly say it is the worst airline I have ever flown with, and I am quite a well-travelled person. On the way to our destination, we had to change at Dubai. Despite the fact it should have been 1 hour 40 minute layover, it was such a stressful change, having to run through the airport and wait ages for a bus to take us to another terminal whilst worrying we were going to miss our flight. We weren't the only ones. We made our flight, but our luggage didn't. Our luggage was delayed by over a day, which was a great start to our holiday! On the plane itself, you get nothing in Economy - no amenities kit for overnight flights, no ear plugs, nothing. The breakfast food is also absolutely disgusting, such as a super dry chicken sausage, flavourless rubbery omelettes and bizarre choices such as vegetable crepes. I usually don't mind economy class breakfasts but this was awful! On our way back, our flight was delayed in the Seychelles. First by 2 hours, then another 2 hours, then a total of 14 hours. It was an overnight flight too. We were stuck at the airport gate, not offered any food except the food from the plane. No hotel either and we weren't allowed to leave the airport. Emirates did nothing as it wasn't their airport. They didn't even give us any information about what would happen with our connecting flight, seat reservations etc. When we got to Dubai, we had a 7 hour layover and a flight at 2am. They offered us a hotel which was nice, but I think lounge access and food vouchers would have been more appropriate given the short amount of time (we had to leave the hotel at midnight), and the food wasn't great at the hotel, it was just a basic buffet. We got back to the UK a total of 18 hours later than we should have. We missed the coach we paid for, and couldn't reschedule it beyond 12 hours, so were out of pocket for that. We should be receiving 600 euros compensation. We made the claim straight away, and after over a month, they finally responded. They refused to pay for our coach tickets. Instead of actually paying compensation, they tried to give us airmiles. Why they think we would like to fly with Emirates again after that experience, I do not know. We are disputing it but will likely have to wait another 30+ days for a response. Save yourself some stress and choose another airline.",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
6549,"I took a trip at Christmas from Seattle, WA to Orlando, FL for a family reunion","This was my first experience on Southwest Airlines and it involved connecting and changing planes in Phoenix, AZ on the way down and in Missouri on the way home. We had some ice on the final leg of the trip and had to be deiced twice. Very thorough and overall a good experience. There was a medical emergency after take off in Phoenix on the way down and that was handled professionally and efficiently and we were able to continue without any delays due to a medical professional being on board who was able to assess the situation and provide treatment advice. Seating is first come first served and there are sections. If you require special assistance I recommend talking to the airlines prior to departures. This was a gift flight to me and I thought the experience was pleasant. I flew in December 2017 and the date below does not allow me to go back further. For holiday travel time, I thought they were most efficient.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6550,Customer service,Thank you to the lady at the customer service kiosk at San Francisco Airport. You were awesome and did everything you could to help us out including giving treats to my 3 children.,United,trip_advisor,"['Responsiveness', 'Assurance']"
6551,An overall positive experience,"As a disabled traveller, my first experience with United Airlines was extremely positive. The ground staff at Heathrow were cognisant of my needs and we're very helpful in assisting me through the airport. The flight itself was fairly good, there was adequate legroom and the cabin crew we very helpful and attentive. I was happy with the entertainment onboard and when I refused my meal, because it was something I didn't like, I was offered cheese and crackers. On arrival at LAX we were to transfer to another flight and my mobility scooter was to be waiting at the aircraft door. Unfortunately, it was damaged and unusable, I don't know if it was damaged in Heathrow or LA. UA arranged for a wheelchair to take me to the baggage claim, where the staff were extremely helpful, they immediately provided a manual wheelchair for me to take to my destination and said they would arrange repair of my scooter. Three days into my vacation, UA had arranged through their repair company to send a hire mobility scooter from LA to Wellington, NZ. I'm back home now, waiting my scooter to be returned, but UA's repair partner have been in constant contact, so far I'm happy with the service.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6552,Best flight/airline ever.,"I would fly with Avianca anytime. Great service, very very nice attendants. Meal was excellent, better than expected. Lots of attention to service.",Avianca,trip_advisor,['Assurance']
6553,Excelente servicio,"Excelente todo, su sala vip es un hit para esperar la hora de abordar. No tuve inconvenientes con la hora de salida. Muy puntuales... fue un viaje feliz",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6554,Vuelo Lima Orlando ,"Luego de un retraso de 2 horas... vuelo sin complicaciones. Buen servicio a bordo. Comida media escasa, pero rica. Pantalla en todos los asientos y juegos para toda la familia. Excepto el retraso todo acorde",Avianca,trip_advisor,['Responsiveness']
6555,Never ever never…spirit air.,"Never. Never. Never again. I took a gamble and lost. In my head I said “ it’s only for an hour. I can deal with it” I was to leave at 12:12p to San Jose CA. I had Beyonce concert tickets. My flight has been delayed twice and I’m still not sure I’ll make it. Now, I don’t leave til 2:42p arriving San Jose 4:15p. Customer service e sucks as does the ticket counter. Trust me…don’t do it. Cheaper price isn’t everything. Save your nerves…Pay a little extra. My options: out $300 or deal with it. If I punt and buy another ticket the Beyonce will be one hell of an expensive ticket. Still deciding…what to do. But still NEVER EVER NEVER AGAIN, will I travel Spirit air.",SpiritAir,trip_advisor,['Responsiveness']
6556,Awful,"From start to finish awful service. I unfortunately had a broken wrist which I was sat in an aisle seat where they kept bumping into my elbow with no apology’s. This happened multiple times. I also had my 8 month old baby in which apparently there was no food for her. The food was not worth giving a dog though tbh, They don’t cater for children. The air hostess was so rude and clearly didn’t want to be on that flight. There was no customer service whatsoever. I will never fly with them again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6557,Bom porem com ressalvas,"Companhia muito boa! Super recomendo! Funcionarios bastante atenciosos. Servem um lanchinho e bebidas muito bons. Porém na hora de ir para cuiaba, não fui informado que o portão de embarque era longe pra caramba.. e estava com meu avô idoso.. quase perdemos o voo por causa disso.. o funcionario na hora do checkin nao informou isso.. No voo de volta decidimos informar nós mesmos, visto que passamos por isso em sp.. e o atendimento foi bastante exemplar,.. solicitaram de cuiaba uma cadeira de rodas quando desembarcamos em sp.. Recomendo bastante!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6558,Fabulous airline,"Comfort, service and food choices/flavour were exceptional. The plane was newish and well appointed with useful amenities bag as well. Steward attention and friendliness was superb- made one feel special.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6559,Worst airline,"I would rate this airline as one of the worst I've ever used. They try to rob you in everyway possible. I had landed from NY to Colombia to make a connection to Ecuador. I was at the gate 35 minutes earlier and the Avianca rudely turned me away and told me they had closed the airplane doors and that I would have to buy another ticket. The plane didn't take off 35 minutes later they just try to get money out of you. DO NOT USE This airline is a rip off service is terrible, no wi-fi on the plane, they don't even provide complimentary water. I will never travel with them again.",Avianca,trip_advisor,['Responsiveness']
6560,Recommend!,"This was my first time booking a trip and renting a vehicle through Delta Vacations. The experience was great!! Delta Vacations made sure I had everything prepared for my journey. I felt even more comfortable using their vacation site since they use Affirm as their third-party loan provider (Affirm is known to be one of the better loan services). Everything went smoothly before and after. I can always count on Delta to provide an incredible experience and excellent customer service. Now that I am aware of Delta Vacations, I will be using them in the future and informing all of my friends and family!!",Delta,trip_advisor,['Responsiveness']
6561,Good servic,Worth upgraging to as there is a lot more legroom and the chairs recline further back. Very nice meals and drinks.,AirCanada,trip_advisor,['Tangibles']
6562,Exactly what we expected.,"Multiple delays, dirty plane, rude flight attendants, and currently stuck on the runway while I am typing this because another plane in our gate has a maintenance issue. Definitely the most hated airline in the US. Welp, guess we’ll be going back to Southwest and American. This is pathetic.",SpiritAir,trip_advisor,['Responsiveness']
6563,Terrible experience with Frontier Airlines,"July 15, 2023 I along with other passengers was on flight 1210 LAS to MCO. We landed at MCO at 6:36pm EST This was a full flight we all had to wait three hours to get our bags at baggage claim. Frontier Airlines does not answer the phones as they have now switched to online communications only. The customer service online is horrible! I have documented everything on video which I am uploading now. Do Not Fly With Frontier! This was my first and last time flying with Frontier, Avoid At All Cost! Even if the price seems right Do Not Fall For It. This Airline Is a Major Scam and Should be Shut Down Immediately!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6564,Question regarding emergency exit row availability,"Never flown Emirates before so I’m not sure how they work but I’m flying from IAD to DXB at the end of the month on a Boeing 777-300. Employer wouldn’t spring for business class (Would have cost $16K so I get it). The only exit row seat available on either flight when I was booking was 24J, a middle seat. I’m not a psychopath so I don’t love middle seats and would prefer the aisle or the window. It seemed odd to me that none of the other exit row seats were available but I do think it is a busy time on a busy route. So now I’m wondering: Is it possible that other exit row seats will become available closer to the flight date? Should I contact Emirates and ask if they can switch to me to the window or the aisle?",Emirates,reddit,['Assurance']
6565,United Scamlines,"I booked this flight because the price was fair; that is, comparable to other airlines, but not a huge discount. And the time was right. When I booked it, they tried to upcharge me by letting me choose my seat (Wow! what a luxury). I chose not to and accepted that I'd be assigned a seat at the gate. Fine. When I went to print my boarding pass, I was forced to ""purchase"" a seat (nevermind that I already paid for the flight). I also had to pay for a carry on bag. I flew American down to FL and wasn't stuck with either of these scams. So, no more flights on United.",United,trip_advisor,['Responsiveness']
6566,St. Petersburg,"Flight going down was OK. Coming back were delayed well over hour. Seats are cramped and felt claustrophobic. I had to use bathroom, was not allowed to leave my seat. Too many extra fees for seat location and luggage.",Allegiant,trip_advisor,['Responsiveness']
6567,Never Again Will I Fly With Frontier!,"Detailed below are 2 disgusting situations with this company. My wife and I arrived at the terminal, sat and waited to board our flight in the next hour. I received a text announcing our flight was canceled. No options or explanation given other than click here to get your money back. Typical corporate ""don't care"" attitude. I also travelled in April 2023 with Frontier. Once I sat down there was an announcement that my afternoon flight was delayed for 6 hours, arriving at Fort Lauderdale at 1:00am! Full load of travellers on vacation with 2 dozen kids and babies. When we finally boarded they didn't even offer complimentary drinks or food! People were being charged! What a revolting company! Received a text for a $50 flight voucher! Really... idiots! I will never travel with Frontier again!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
6568,Horrible,"I was flying emirates out of Houston on 29th November 2021 and i had purchased extra luggage. When i got there i was told it was per piece not per KG and i had to pay more. i agreed and tried to give them cash, they refused and insisted that i must pay by credit card which i did not have, eventually an argument ensued and their assistant mgr Jason Auguste came there and instead of resolving the conflict, he told me not to board the flight and i left. I have been asking for my refund from Emirates and they said i did not meet their conditions of carriage because of an argument. At first they told me i could not fly Emirates anymore but that was false because i flew them to Glasgow on the 13th Of December 2021 and returned on the 24th of January 2022. I was perplexed and i have been asking for my refund and they provided no proof whatsoever to back up their claims. They just cannot keep my USD 3500 and not refund or re-issue the ticket. I am still asking for my money or a new ticket from Emirates. Customer Affairs asked me to contact their security which i did and the security said it had nothing to do with them. They were essentially giving me the run around instead of being professional. Samantha asked me to go ahead and claim a refund for the unused sector which i did but was denied, i have sent her multiple mails and she does not respond to emails or calls to their 047084837 number. Samantha D'souza is playing hide and seek with my money. Emirates customer affairs are extremely unprofessional and need to refund my money or issue a new ticket. Emirates is not a good airline and their service is sub-par at best. I just want my money back.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6569,Excellent Airline!!!,"All very well with this airline, this was my first time flying with them, on time, very good attention of the personnel on board, without problems with the bags, acceptable price, I would fly with them again!!!!",SouthWest,trip_advisor,['Responsiveness']
6570,Flight,Great comfort and excellent friendly service. Food was very good as well. Was also able to get a few hours sleep,AirCanada,trip_advisor,['Assurance']
6571,You might pay a little more but it is worth every penney.,"Vegas to Cleveland is a 4..5 hour flight. If you fly on a cheap non stop airline you might pay a few bucks less but you are in for a long flight. Flying Delta we had a brief layover which was great as we could stretch use the bathroom and get back on the plane. Delta has movies, drinks, snacks and great flight attendants. You are relaxed, in a much larger seat, more leg room and fantastic service. They have become my flight of choice and you can get hotels and car rentals at great prices through them too.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
6572,Outstanding Service,Staff was very friendly & very informative. Plane was spotless and met my specs. I was ver satisfied overall.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
6573,ILLEGALLY KICKED OFF FLIGHT,"On March 17th, 2024, I had the most embarrassing customer experience I have ever encountered on any flight (and I'm an A list priority member who has taken countless southwest flights). While waiting at the airport after a 4 hour delay due to maintenance issues for a plane heading from Tampa, Florida to Dallas, Texas, I was rebooked on flight 3668 departing from TPA at 6:20pm, connecting to flight 3655 departing MSY at 8:20. (Confirmation #3CQIL4) As I boarded the flight and made my way to my seat, the flight attendant greeted every customer before me then as I approached her, she rudely told me to move out of her way so she can see the baby that was behind me. I felt disrespected and devalued as a customer but I ignored it because I was tired and just wanted to make it home. As I sat down in my seat, the pilot made an announcement that he had bad news. He said the pilots were leaving the flight because they were over their flight hours and there were no replacement pilots identified. Many of the passengers, were in disbelief because they had all been delayed and stuck at the airport for most of the day. I pulled out my cellphone and began to record the event unfolding. Then, the same rude flight attendant that refused to greet me told me to delete the video from my cell phone because it was illegal to record inside of the plane. I calmly asked why I needed to delete the video because I had never heard it was illegal or against policy to do so because I have seen hundreds of cell phone videos from inside of planes (including Southwest) online. However, I did stop recording and put my phone away because it wasn’t worth an argument. I complied. Approximately 5 minutes later, the unthinkable happened. A ticket agent asked me to step off of the plane to speak with me. I did not resist or ask any questions because I had no idea what was happening. He then asked me to step into the jetway and told me that they were taking me off the plane because I recorded the inside of the plane while the pilots were leaving. I was so embarrassed, shocked, angry and in disbelief. He told me they would book me on another flight. The ticket agent walked me to the counter and loudly proclaimed..“HE WAS KICKED OFF THE FLIGHT FOR RECORDING AND NEEDS TO BE PUT ON ANOHER FLIGHT”. It felt like the entire airport turned and looked at me as if I were a criminal. To make matters worse, I was going to now completely missed a paid speaking engagement that I was booked for! While at the ticket counter, I immediately asked to speak to a manager. I explained to the manager what happened with tears in my eyes and he was also in disbelief and told me that it was NOT ILLEGAL nor was it against policy to record the inside of the plane! The flight crew had acted inappropriately. However, he could not put me back onto the plane for some unknown reason. I felt so humiliated. He then told me that he would give me a $300 voucher for the inconvenient and put me on a later flight that would leave 3 hours later. I had been at the airport all day! I was so disappointed in Southwest and I told them that I would like a refund for my ticket because I did not feel comfortable to continue flying with Southwest. I had no way of getting to Dallas, I just knew that I did not want to fly with Southwest. I ultimately had to find a hotel and take a flight on American Airlines the next day. At this point, there was a manager and 3 other workers surrounding me and all of them were very understanding and apologetic. The manager was very empathetic and I appreciated it. However, the damage had been done mentally and emotionally. As a black man, I have faced discrimination and it crushes your spirit when it happens. I’m not saying that this was racially motivated, but I do not believe they would have treated a white man in a suit the same way they treated me ( a black man wearing a hoodie). I have contacted my lawyers to discuss actions and a plan forward. I was a loyal customer to Southwest for over a decade and I did not deserve to be publicly unjustly humiliated by their crew.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6574,Atendimento Excelente Marcela Marroquín,Gostaria de deixar registrado minha imensa gratidão pelo atendimento da Marcela Marroquín no chat 24h da Avianca. Excelente profissional! Atendimento nota 1000!!! Resolveu tudo que pedi com agilidade! Por mais Marcelas na Avianca!!!!,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6575,20 hours of trash,I waited in an air port for 20 hours being told “they were on their way” Well guess what. They were not 🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼,JetBlue,trip_advisor,['Responsiveness']
6576,Um tremendo downgrade,"Para os voos na América do Sul, virou uma lowcost. Acabaram com o entretenimento a bordo e o serviço de bordo sofreu uma simplificação triste. Um voo de 6h não serve refeição quente. Só um sanduíche massudo. Tirando as três primeiras filas do A320, a econômica é um aperto. Só voarei nesta cia novamente em último caso. .,",Avianca,trip_advisor,['Tangibles']
6577,Handbag?,I’m traveling for a two day trip and only bringing a school-sized backpack. Can I also bring my regular Loungefly that I use as a handbag?,Allegiant,reddit,['Responsiveness']
6578,A Great Depressive Jounrney With Emirates Treatment,"I had a flight April 31 evening to USA from Hyderabad. I have submitted the Covid vaccination report I got from Geogia state government. But Emirates felt they need more details information about my vaccinations. Then I mentally prepared to go back home and request the Georgia government whether they can give the vaccination form as the Emirates boarding requested. But when I showed my vaccinations appointments and confirmation emails the officer who checked my documents initially has processed my boarding process, gave me boarding pass. After completing my security check. Some one from Emirates team came to me and started scolding me mentioning I cannot board. He behaved like as if I sneaked into the airport with out any processing. They didn’t evening bother to give me more information, neither bothered to listen to me. i felt like they treated me like a criminal and they just caught me in airport. And abviously they don’t have to give any explaination to a criminal. I requested for a wheel chair because of my leg fracture and they didn’t provide one though. With Leg pain I had to run behind that officer because he have my boating pass and he is going very very fast on escalator to some where. And I very scared to let him take away my boarding pass as I want to travel and flight is in next 30 minutes. They decided not to let me board the plan. And send me back to gate. I requested a wheel chair while going back to gate but no one care. All I got in this trip was lot of leg pain and lot of stress for believing emirates. I have been traveling in between US and India but because of their treatment I felt very depressed and I left the airport with literally with tears for being treated that way.",Emirates,trip_advisor,['Responsiveness']
6579,Comfort and entertaining,As usual comfortable and spacious legroom. Great for kids as toys etc are provided to kill the long haul. Delicious meal as well.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6580,I got scammed,Just cancelled a $237 flight and wanted to reschedule hopefully using some of the credit towards another flight. The rep told me that there was no credit because the cancellation fee was $198 and service fee was $46 and they just didn't bother to charge me the balance 🙁. You got to be kidding me. I didn't know whether to laugh or curse. Not to mention that the flight is still another 2 weeks away and they are probably still going to make more money off that seat. Watch your money out here. Companies trying any kind of way to get extra in this economy.,FrontierAirlines,trip_advisor,['Responsiveness']
6581,Unprofessional airline,"Me and my wife flew from Miami to Houston and had a three hour wait due to a storm which is understandable but what was confusing was why the other planes from other airlines were taking off before us . Then on another flight from Houston to Los Angeles I was spoken to rudely by the flight attendants and threatened to be taken off the plane . When the plane took off I approached the two attendants and asked for their names which they refused to give , even hiding their badges . During the conversation instead of listening to my concerns the one flight attendant was being sarcastic . When I got back to the uk I have tried to lodge a complaint but there seems to be no procedure . Online chat is a complete waste of time . And when I have tried to call them as soon as they hear I have a complaint they put me on hold up to an hour . I have to eventually put the phone down due to the cost of calling USA . This airline is a disgrace and treat there passengers with disdain . Airline authorities should look into there practices as they are not professional. I will never fly with this airline again . And I would advise anyone reading this to avoid spirit like the plague .",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6582,Watch your cost.,Everyone was very friendly. But watch your cost. They charge for everything including checked bags and carryon bags. You can carry on a small item that fits under your seat for free. Don't pick a seat up front as there will be no room your your carry on in the over head bin. Others will board before you and there will only be space further down the aisle and you can't get to it when you land. You have to wait and so there's no reason to sit up front. Be at least 10 rows back. They some aisle cannot carry on. Its not true. Everyone carries on luggage. Flight was late. Even return flight was late. I would use again and sit up front but not bring a carry on. Therefore it would have to be a short trip unless I checked my luggage. Last thing seats are very small and you won't get a snack or drink unless you pay for it.,Allegiant,trip_advisor,['Responsiveness']
6583,Nickel and Dime Airline,Direct flight to Vegas is great but our flight was 45 minutes late leaving GRR. We had to hold on the way back on the ground for about 20 minutes since there was another plane leaving late from our gate.,Allegiant,trip_advisor,['Reliability']
6584,"WORST FLIGHT EVER MY FIRST AND LAST TIME FLYING WITH SPIRIT, JUST SHUT THE WHOLE AIRLINE DOWN!","I get on my flight at 9 am we leave on time, and i wake up to being landed on west palm beach florida, my destination is fort lauderdale FL, and we supposedly made a stop due to the weather but our relatives in fort lauderdale have already left to our destination which is PUJ in Dominican Republic. We have been sitting to get refueled for an hour and still nothing is changing i have been waiting to get on a call with someone for 30 mins. This is terrible and I will not make any reservations with spirit again. I will rather pay more instead of saving to ride with spirit again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6585,"The flight was very good, but I was disappointed that the airline made no effort to seat people together","The flight was good, but their was no effort made to seat my wife and I together even though we booked the flight far in advance together, and my wife is a "" Sky Miles "" member. They had put her in between another married couple that they could have easily seated together.",Delta,trip_advisor,['Responsiveness']
6586,Delta Flight changes,"Can't give you a flight number because it changes. The trip is 90 days out. So far, we have had 4 changes to our flight. Initially we were to leave at 1:00pm, but had to change our flight to 8:00am, had more changes so now we are leaving at 5:00am. Then with that flight we would fly to Seattle with connections to San Jose. Then notified that the connecting flight was changed, which was to our benefit, not as much wait time in Seattle, but just got notified that NOW the original flight is back on. Called the Customer Care number to complain about all the changes and got to vent my fustrations with Delta. I'm sure they are used to it and can't say the representative was over sympathetic, just told me there may be more. IF you have choices do not choose Delta, even if they have the best connections because there is a good chance that will change!!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
6587,Perfect,"I was really nervous about this quick but pricey trip from DC to Vegas for a family birthday with all the horror stories about cancelled flights,delays, travelers stranded,etc. But it was all as smooth as clockwork They upgraded me from economy to economy plus, don't know why, I didn't ask them to, but I appreciated the extra space. Both flights departed and landed not only on time but a few minutes early and had good service. This would not have been remarkable pre pandemic but now seems little short of miraculous. Thank you United!",United,trip_advisor,['Responsiveness']
6588,Not reliable and not professional,"Every. Single. Flight. Was. Delayed!! And we're not talking 15 minutes... We're talking 2-3 hours. The movie selection is terrible. The screen on the plane kept skipping. When I asked how to stop it from skipping or freezing, I was told to use the app and watch it directly in my phone. Umm... No. I'll not wasting my battery on my phone nor holding a smaller device than the one in front of me. Got stuck in DC for 3 hours because they magically had no one to man the plane. Really?!?! This wasn't figured out ahead of time?!! I'll never fly with them again.",United,trip_advisor,"['Reliability', 'Responsiveness']"
6589,Love this airline.,We travel JetBlue for domestic travel. The leg room is great. Service is very good. Non stop from Boston to Ft. Lauderdale definitely helps.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6590,New Premium Plus,"I'm a regular United traveler, but this was the first trip on a plane refitted with the new Premium Plus cabin. The seat was significantly better than the previous Economy Plus. More room all round and only 2-2-2 configuration. Great TV and entertainment. Above seat bin was ample (unless your one of those tossers who takes about three bags and two coats on board as carry on baggage) and good storage around the seat.Good recline and leg rest (if your legs aren't too long). Beverage and food was way better than previously, even it it did boil down to pasta or chicken with fancy names. My only complaint was the scrambled eggs and bacon I chose for breakfast just prior to landing at Heathrow. Just awful, a disaster! Hope it was a one off as this really spoil the whole experience. Overall is is a great improvement much more in line with the Premium Plus offered by Singapore Airlines for example. I will certainly be taking the Premium Plus again.",United,trip_advisor,"['Tangibles', 'Assurance']"
6591,They stole my refund!,"I came back from Beijing because of the pandemic. I canceled my return ticket to Beijing because I couldn't get back sadly. After contacting them they said they returned my funds to my card... I checked after 1 week nothing after a few weeks I contacted them again and they said yup money is in your account I told them no it's not because I don't have it. They have refused to provide anything showing it was returned. OVER 2 YEARS LATER I am out 2000 dollars in a pandemic! These people are NOT to be trusted. They will steal your money and leave you stranded. This company is clearly willing to lie and steal from you. There is ZERO customer service, ZERO accountability and ZERO chance of you getting any of your money back. Becareful who you fly with cuz once they have your money you won't get it back. Fly with a company that will actually get your hard earned money back. Sincerely, A ripped off customer",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6592,HORRIBLE,Southwest Airlines is CRAZY HORRIBLE! I was at the airport getting ready to go home I finally got to my gate and then the gate switched so we went to our other gate and we waited for awhile nothing happened and then the flight got canceled last minute. The people working for southwest were very very rude to everyone there and the people weren't even mad about the cancellation they were mad about their checked in bags. Because everyone was trying to get their bags Wich went to our destination and south west air port kept saying that they have arrived at the destination. My had to drive 7 hours to get me and my sister and we went to the airport asking for our bags and they have said that none of them arrived yet and they didn't even do anything. and I'm not being crazy it's not just my flight that got canceled but over 3000 more. They were not helpful too anyone trying to get their luggage and if they lost our luggage then they better pay up or do something because that is unacceptable and I would not trust this airport if I was u they are rude and careless and absolutely not trust worthy,SouthWest,trip_advisor,['Responsiveness']
6593,Cross Country,"Not much to say about a flight where people are crammed into an airplane. We were grateful to be able to afford to visit family in another province, but the amount of space and leg room was negligible. We're neither tall nor very wide, so we wondered what others might be feeling. It was difficult to get comfortable and moving around was a challenge. Flight was, thankfully, uneventful and the attendants did their best.",AirCanada,trip_advisor,['Tangibles']
6594,Nightmare flight,"Terrible flight...delayed about three hours for a broken bathroom, but the communication was so terrible. No updates, so we were waiting by the gate...didn’t feel like we could leave to get dinner. There was also no announcement when it was time to board. We were infor,ed loudly upon arrival that there was a mom with 3 kids that didn’t pay for seats...and if no one was willing to give up their seats they would wait all night. So unprofessional. We actually did pay for eight seats together. I wish I could avoid this airline forever.",Allegiant,trip_advisor,['Responsiveness']
6595,As Planned,"Though I don't like to pay for a carry-on bag as I had to do for these flights, I value the knowledge that when I get on the plane, I can expect to get off the plane at the destination without delays between takeoff and touchdown. We have used this flight and the return 682 twice in the last 6 months, both without incident. My brothers took flights on a different airline the same day I returned, and they experienced an extended layover in Detroit that added hours to their return trip. I boarded my flights on schedule and landed on schedule both ways.",Allegiant,trip_advisor,['Reliability']
6596,Flight 1127 out of Milwaukee Destroyed our trip and cost us thousands,Delayed 6x over the course of 14 hrs/ We missed our cruise/It cost us thousands /My kids crushed! :(,FrontierAirlines,trip_advisor,['Reliability']
6597,On time,"As usual, wse were pleased with our Southwest experience. Check in and security check were not an issue and personnel are always courteous and helpful.",SouthWest,trip_advisor,['Assurance']
6598,Long delay in San Francisco,After a long flight from Iceland and 4 hours wait in the airport we finally got on board the flight to Las Vegas. However when everything was ready the pilot announced that there has to be a count on passengers on board. The delay was for more than an hours in the airplane just around midnight. Flight that should have been 1 hours and 20 min was about 2 hours and 30 min.,United,trip_advisor,['Reliability']
6599,"On time, friendly crew, comfortable seats.","I was impressed with the boarding which was easy and quick. Seats in economy were comfortable, crew was very personable and helpful and checked baggage arrived very quickly. I would use Delta again.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
6600,Comfortable and well priced,Our flight to Bogota was comfortable but a bit shaky when arriving in Bogota. The service was excellent and the food on board was good. The seats are comfortable and the crew makes sure you are well taken care off. I won't fly with any other airline from Aruba to Colombia.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6601,Couldn't believe it,"No procedures or criteria, they can just decide to give your seats away and not let you on to board plane. Manager was the worst part of it, no actual guidelines for their actions.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6602,This last-minute booking resulted in a perfect flight.,"After being stranded in Milwaukee by United Airlines, I booked this flight shortly before departure as my only chance to get to Phoenix that night. The flight was perfect, and I would definitely recommend Allegiant Air again.",Allegiant,trip_advisor,['Reliability']
6603,The best,"Copenhagen airport is changing ie construction Be patient Business class all the way Pods are comfortable My wife raves to friends about the food and wines She’s no stranger to Denmark, travelled back 45 times in her life and this flight was THE BEST",AirCanada,trip_advisor,"['Assurance', 'Empathy']"
6604,Mar - UA2008 Washington Dulles to San Francisco 737-900 FC Seats 2A & B,"After a short business trip to Washington DC, on March 13, we flew UA2008, on a 737-900 (#3887), in First Class, seats 2 A & B, so the port side of the plane. Originally, we were to fly on a 737-800W #3242, from the sCO side of the fleet, with DirectTV, but that ship had a mechanical issue, so we waited for our new plane. The original plane, a 738 was full, but there were seats available on the replacement plane, but it flew nearly full, even after all standby passengers made it aboard. This was the fourth leg of a multi-city flight, mostly for business, with a brief stay in New Orleans, to see family. We arrived at IAD early, as we always like to leave more time for travel from downtown, and then TSA Security, which is always a bit slow at IAD. We discovered that the airport had added Clear, so our TSA wait time was rather shorter, than expected. As per our usual, we stopped into the United Club near Gate C-7. As we were in the midst of an equipment swap, we decided that Moët was in order! Teach us to arrive early. Our flight boarded at C-23 (moved from the closer C-11, before the plane change), almost an hour late due to incoming plane being changed out, and we were settled into our seats with a glass of Tiamo Prosecco, awaiting our departure. The 737-900 (739) has a nice little closet in FC, for hanging one’s jacket. Since we were headed San Francisco, we kept our overcoats with us, and they were also placed into the closet. We had PDE (Personal Device Entertainment) for free, providing streaming content via the UA App. There was WiFi (for a fee), but neither of us used that. We had flown from MSY to IAD a few days earlier on an A320 with the newer FC seats. We had hot towels, and warmed nuts, and moved on to still wine, with the District 7 Monterey County Chardonnay ‘16. We had the Butternut Squash-stuffed Manicotti (have had that a couple of times now), and the Grilled Pork Chop over Pasta (new main course for us), and both were quite tasty. Each came with a mixed salad. Lately, we have been less than impressed by the food in Domestic First Class on United, but both of these dishes were well-worth the calories. Though we were into the clouds fairly quickly out of IAD, the weather cleared, and we flew over the Continental Divide in the Rocky Mountains of Colorado. We picked up a bit of haze and clouds into SFO, landing on Runway 28R. The almost 1 hr delay was of no consequence, as we were flying into SFO a day before the meetings there, so only had to get to our hotel, and then to dinner that evening. Our baggage was out onto Carousel 1 fairly quickly. As we had arrived at Gate 68, on the East Pier at T3, it was at the far end of baggage claim - always seems to be the case at SFO. Even with that delay, it was a very nice flight, another surprisingly good in-flight meal, a new wine for us, and a very friendly, efficient crew.",United,trip_advisor,['Assurance']
6605,Reembolso nunca realizado hasta el momento,La verdad muy pésima la atención de Avianca. Compre 6 vuelos cusco a la ciudad de lima ida y vuelta. De los cuales uno de mis familiares no pudo viajar por motivos de salud. Y cancele el ticket. La empresa de avianca se compremetio hacer reembolso a mi cuenta por que compre con mi tarjeta visa. Me indicaron que me reembolso se realizara en 3 meses. Sin embargo desde el mes de febrero 2018 hasta el momento mes octubre 2018 no tengo mi reembolso. La verdad me siento muy decepcionado con esa empresa. Lo peor. Nunca más ese tipo de empresa.,Avianca,trip_advisor,['Reliability']
6606,"Worst service ever, no refund! Stay away!!!!!!!!!!!","I booked a flight with frontier because they are the cheapest. I unfortunately tried to change the flight because of work. They wouldn't allow me to change the flight, tried calling but all it said was ""there is no one to take your call, good bye."" When I was finally able to ""change it"" i got a cancellation confirmation saying not refundable. What's going on? I can't get a hold of anyone! I am beyond frustrated!",FrontierAirlines,trip_advisor,['Responsiveness']
6607,Flight home,I gave this a 5 b/c the plane was dirty but it left on time. I really wish the tray tables were wiped down and the seats too. Obviously there were kids in our seats b4 us. The seat belts were straightened but seat and tray were gross. Flight attendants were really polite. Bit to the wise. Food is REALLY expensive in this airport! YVR sticks it to ya!,Delta,trip_advisor,"['Tangibles', 'Assurance']"
6608,Great price !,"We have flown approximately 8 different legs on various trips. Alligiant prices have truly been fantastic. Unfortunately, the planes we have flown on are older MD 80 models. Seating is tight and your carry on size is small, don't think you're taking a good sized bag without paying extra; check their menu of fees accordingly. We have had only minor issues, one 5 hour delay-they promptly gave us a voucher. We love the prices, but often feel a little uneasy with this airline yet specifically it's hard to give a clear reason.",Allegiant,trip_advisor,['Tangibles']
6609,Budget Airline,"The option for direct flights is always a nice option. The rates are considerably cheaper than other airlines...before taxes, fees, fees, and more fees. Once all the additional charges are added, it isn't always a more affordable option. Delays are frequent, so plan accordingly.",Allegiant,trip_advisor,['Tangibles']
6610,Good flights,"We had two long-haul flights and eight internal flights on our recent trip to Colombia. Cabin crew, food and entertainment were all fine. We would happily fly with Avianca in the future.",Avianca,trip_advisor,['Responsiveness']
6611,Very nice flight,The flight was on time and the staff in the airplane was very pleasant. The entertaiment features were nice and working.,Avianca,trip_advisor,['Assurance']
6612,Supervising gate agent combative,"A woman identifying herself as the supervising desk agent had a hissie fit when my son asked if he could check with a stewardess to see if there was room to store his bag in an overhead compartment before they checked it. Even though the stewardess indicated that there was plenty of room, the flight was only about 25 percent full, the desk agent was telling everyone that all bags needed to be checked. She even called the police claiming my son was unruly. There is no way this son was ""unruly"", she just didn't like anyone questioningly her arbitrary decree. We don't have a name but she appeared to be a mix of African American and Latina. Delta you need to check her out, there is no way she hasn't done similar things before. She is going to get you sued some day.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6613,Horrible ,"I've been trying to book my flight on their live chat option because speaking with a rep wpuld beblonger than 4 hours. I have been on this chat for 3 hours(even though it said a 40 min wait) before someone came online. He was very nice but he couldn't complete my reservation because he was having issues. So he transferred me to another rep, which means I'm back in the live chat wait line. In total I've been in here for over 6 hours!!!!! Absolutely horrible service. I wouldn't even fly Delta but had some miles that were going to expire. This will be the last time",Delta,trip_advisor,['Responsiveness']
6614,Family Holiday,This would have to be the worst flight I have ever been on. The staff were so rude and dismissive. Never again!!!,United,trip_advisor,['Assurance']
6615,Cannot complete a ticket purchase - it thinks indeffinately,Anyone else unable to purchase a ticket? I can choose the flight and seats and hotel - but it will not proceess payment. I tried the Online and App - anyone else today?,Allegiant,reddit,['Responsiveness']
6616,Absolutely Shocking Aircraft Safety and Customer Service,"I feel i need to write this review due to the absolutely abysmal Customer service and standards of this airline company. My partner and i were travelling to the Maldives via Dubai with Emirates airlines and had a lovely journey on the way out. However, on the way back i decided to pay for extra legroom seating on both Emirates flights on a 777 from Male to Dubai at a cost of £70 each and then on the A380 from Dubai to Heathrow at a further cost of £80 each. When we got on board the A380 i noticed that the Extra legroom advertised was non existant on one of the seats due to the large Bulk head door sticking out almost 2 feet. At this point i asked one of the cabin crew if we could pay for a full upgrade to business class as i could not spend over 7 hours sat next to this bulkhead door. I am 6'3 and had less legroom than a standard seat. We knew there were business class seats available as were were told prior to the flights departure. but the Cabin crew member we spoke to told us ""No Way"" when asked to pay for an upgrade. and told to get a refund once we landed. What i found very distressing however was that an hour before landing, One of the cabin crew decided it was a good idea to place 2 Bin liners of used head rests leaned up against the fire exit door until the point of landing when i had told him it was a fire hazard and he moved them into one of the toilets!! I have since been denied a refund on the seat. and will be taking this matter to the small claims court.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6617,OK,"This was an OK flight. Not great, not bad. about 3 and a half hours over the gulf of Mexico. Delta quite reasonably believe that on a medium flight like this you don't need much. We didn't get it.",Delta,trip_advisor,['Responsiveness']
6618,Totally unreliable,"They nickel and dime you to death. There is no phone number to call to ask questions. They cancelled my flight back to LA at 9:00 p.m. at night and left me strand edit with no help in finding lodging nor transportation for the night. Kalispell is a small town that rolls their side walks up at 7, so to speak. I barely found an available room. The airline said they would reimburse us for the hotel. I applied for reimbursement on-line and its been over a week and I still haven't heard anything from them. They are the worst airline I have ever used. I had better experiences in third world countries!!!",Allegiant,trip_advisor,['Responsiveness']
6619,Never risk Frontier Airlinds,"Yesterday my elderly disabled sister on a cane, arrived 1.5 hours early for a Frontier flight from Denver to Grand Rapids, MI. They refused her boarding and told her she needed to be there 2 1/2 hours early for her flight! A domestic flight! They were nasty, hateful and refused to help her book another flight, and refused her a refund, refused to help her, and forced her away from the ticket desk. We had to return to the airport to get her a wheelchair to be able take her around the airport to find her another flight. United came through, booked her immediately and were angelic to her. The United ticket agent put her suitcase in her office and admitted her to the lounge, got her water, offered her a hotel room voucher for her long wait, and gave her several meal vouchers. The additional ticket cost her $425! This morning she carefully examined her booking agreement and nowhere on her ticket or Frontier docs did it say she had to arrive 2 1/2 hours early to board. The irony is, the Frontier plane she was not allowed to board, ended up sitting on the runway delayed, for over an hour past its departure time! Never EVER fly Frontier. I guarantee you, she is taking this to the top to get refunded not only for her Frontier ticket, but also for the $425 she ended up going into debt for, with United. Frontier - Horrible greedy people, horrible service...junk airline. I will never EVER risk my safety with Frontier and she will never fly them again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
6620,Gate agent was either lying or ignorant,"Flying red-eye from Vegas to Boston to run the marathon. We noticed that my seat was listed online as ""non-reclining."" Asked the gate agent about switching. ""Oh no,"" he said, ""that seat will recline."" He gave us the option of paying more to switch to a different class, but assured us that the seat was not ""non-reclining."" Of course, once I got onboard, I found that the gate agent had either been misinformed or lied to us. My seat was in front of an exit row, and did not recline. So lucky me, I got to sit straight up overnight in a plane two nights before my marathon ... and all because the gate agent was either a liar or really bad at his job. Way to go, JetBlue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6621,Horrible airline,"This airline was horrible. Can't get in contact with customer support, there is no live person to talk to. The chat line takes you in cirlces and never responds to you, i attempted for 5 hours. I was going to get charged to cancel my flight so i had to just leave the flight booked and never boarded. I will never ever in my life for no amount of money book this airline again.",FrontierAirlines,trip_advisor,['Responsiveness']
6622,Avianca es la peor aerolínea,"Después de año y medio, no me devuelven el dinero de un pasaje que no utilicé por estar confinado, no hay con quien hablar porque sus tiempos de espera son eternos. Una vez que contestan después de horas de espera, te tienen por horas en el teléfono esperando, no te resuelven nada y se cierra la llamada. El dinero del pasaje aún no me lo devuelven y abren casos y casos internamente porque se tiran la pelota unos a otros sin darme una solución. Son una vergüenza de servicio, no recomiendo a nadie esta aerolínea, y tengan la seguridad que nunca más les compraré un pasaje.",Avianca,trip_advisor,['Responsiveness']
6623,Top class airline,"Great airline and flights! Crew very polite, organized boarding, comfortable seats, variation of channels in the entertainment media, flights usually on time. The reservation team are also amazing. I had a difficult situation with my reservation and the reservation assistant helped me above and beyond to solve my problem. I believe that in such situations an airline can be measured as a good or a bad one and Emirates definitely provea to be a trustworthy and reliable airline.",Emirates,trip_advisor,"['Reliability', 'Assurance', 'Empathy']"
6624,Noob question - how does the upgrade list work?,"So right now it shows one open D1 seat and like 7 names. Are those people of a certain status level, with the highest first? Just curious. Did get bumped into a D1 seat with no status due to weight distribution recently but I imagine there must’ve been someone else with more loyalty than me",Delta,reddit,['NA']
6625,Plays booking games with customers,Spirit books your flight knowing full and well the flight will be cancelled. They show the flights are available and cancel a few days before the flight. They do not reschedule your flight because it is more profitable to cancel and make you book at a high cost. They then give you a credit unless you email the corporate department which is hard to do and ask for a refund. There customer service is terrible. You spend a lot of wasted time speaking with at home customer reps that are not knowledgable.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6626,a nice fly back home,a very nice fly. shame that in customs we had to wait about 2 hours for the luggage to come out of the airplane,FrontierAirlines,trip_advisor,['Responsiveness']
6627,"Me desculpem as outras companhias aéreas, mas a Avianca é Top","Super pontuais... A tripulação excelente, super atenciosos e solicitos. O lanchinho ofertado é bem legalzinho, visto que tem companhias, que cobram, enfim ... Super recomendo.",Avianca,trip_advisor,"['Responsiveness', 'Tangibles']"
6628,BNA to MCO and back,"The best part of Southwest is the 2 FREE checked bags. The flight attendants are always friendly, helpful, and often entertaining. =)",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
6629,Keep the route -improve the service ,"Everything about this flight was bad. Late, delayed due to airport, almost no ice, then a free snack. Please please keep this route; just improve everything",Allegiant,trip_advisor,['Reliability']
6630,Best Domestic Airline EVER!,"I have always loved SW, because of their laid back efficiency, but this last flight was the best ever! While I was in Denver, I had a medical emergency and had to cancel my return flight, not knowing how long I was going to have to stay. The day after I was released from the hospital, I called SW at about 8:15 AM to see if they could get me home that same day, 5 Hours later I was HOME! AND, it was a very pleasant flight, on time, no waiting. I LOVE SW AIRLINES!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6631,Bring a sleeping bag,"Flight delays happen, weather, mechanics issues ect.. But a 3 hour delay with no reasoning leads me to believe people overslept.",United,trip_advisor,['Reliability']
6632,Frontier is possibly the worst airline,"Frontier Airlines canceled my flight and didn't tell me, but I got an email from cheapoair. Their app let me check in for the flight and told me the status of the flight was on time, when their website told me something else. I called their customer service line and was on hold for 55 minutes before I decided to hang up. Now I am trying to fill out the refund request, which is online since their phone number is no help, and it is asking for a frequent flyer number that I do not have. Believe it or not that was the more pleasant of the times Frontier has canceled my flights. Before they told me it was canceled when I was waiting to board while in the terminal with around 40 other people. Frontier is a terrible airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6633,Hidden fees and over priced baggage fees,Do not ever book with spirit airlines. May seem like a good deal at first but they have hidden fees and over priced baggage fees. For 2 checked bags it cost me $240! That was more than mine and my wife's airline ticket. They even separated our seats on the flight. Snacks even cost money. If you want to pick your seat that will also cost you money. Stay far away from this airline. It will cost you more in the long run.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6634,"Air Canada ""EXPRESS"" Flight 8913 --- New Orleans, LA   --->  Toronto, ON","I checked the INFORMATION from Air Canada about Air Canada Flight AC8913, the EXPRESS service from New Orleans to Toronto. It flies once per day, every day, at the same time per day, departing New Orleans at 10 minutes after 11 in the morning, New Orleans time and only takes about two hours and forty minutes. I also checked the HISTORY for the previous ten departures of this Air Canada Flight AC8913, the EXPRESS service from New Orleans to Toronto. It flew once per day, every day, at a different time every day, departing LATE NINE times out of ten (the other time it was CANCELLED) and the flying time depends on the winds. My flight, Feb 18, 2020, had a strong tailwind and only took about 2 hours.... but our arrival in Toronto was still late because of the departure delays. So... average performance for Air Canada. Hence the EXCELLENT rating. Your mileage WILL vary. I do not understand the logic of posting that a flight will depart at a specified time every day when the likelihood of that target being met is NIL. Maybe they should schedule this flight for two hours later, when it will actually depart, rather than when it won't.",AirCanada,trip_advisor,['Reliability']
6635,Felt cheated by emirates. Bad flight experience. ,"My family had very bad experience traveling by Emirates. We selected seat 21 A,B,C on their Airbus 380 economy flex. It showed the seats in economy flex which was in the center of flex area. But the day we traveled it the flight was regular 777. There was toilet right behind 21 ABC. We had toilet flush sound and stink on 14 hours flight from IAD to Dubai and Dubai to IAD on our way back. We felt cheated. We paid for seat selection on 380 and we ended up horrible 14 hours flight next to toilet on 777. The seat pocket was ripped apart. Things were falling off from that flap. Ended up upgrading our son who is 6 feet tall to business class on our way back. Paid $1700 on top of $2800 we already paid for 380 economy flex. We could not get three seats in business class. Me and my husband ended up listening to toilet flush and stink on our way back as well. It was one horrible flight experience. Travelled by emirates for 10 years every year, multiple times a year. But emirates sucks now. This is our last travel by emirates. We can easily travel by business class in many other airlines if we spend $4500 plus.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6636,Frontier Air lives up to its abysmal on-time rating.,"Thos airline is so convenient for many who live in the Trenton area. But, a big but, it is simply not worth flying it. Fights are rarely on time - I've not experienced an on-time departure nor arrival - the seats are beyond uncomfortable, the attendants are less than helpful, and I could go on. Fly a yond else!",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
6637,Really Red Eyes,"Took a flight that was to leave Tampa at 10:00 p.m.which would have had me to Cleveland before 1:00 a.m The incoming plane did not arrive until after 10:00. I get that things happen but there was no info offered. No email, no updates on the flight schedule board, no indication that it was even coming in to the gate on the ticket. The gate attendants were pretty evasive. We did board and leave by 11:00 arriving in Cleveland about 1:30. An hour drive home had me over tired. The plane seats are pretty firm not allowing for much comfort but had good support for my aching back. Had I not started out tired, it wouldn't have been much of an issue. Booking was easy, getting a last minute flight was good. Tickets were dirt cheap. Even though we ran late, it wasn't a 6 hour wait or more that I experienced regularly on another airline that I won't mention, Allegiant! I'll use Frontier again.",FrontierAirlines,trip_advisor,['Responsiveness']
6638,Terrible experience,"Frontier is the worst airline ever. Bad customer service, flights canceled and they don’t even find you a flight for the next day but for 2 days later and then they don’t even pay you for a hotel or food. You have to deal with it yourself like it is your fault. The worst experience in my live I will never use this airline again and I definitely don’t recommend it.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6639,Mint - almost great,"My second experience on JetBlue, and my first on mint. I was really pleased with my seat - I had one of the single ones - which was a genuine suite in the style of say Virgin Atlantic. Big screen, flat bed, plenty of storage, free WiFi. All good. The food however was not quite comparable with the international carriers in business. Bland recipes, watery, and sometimes inedible (heritage salad and pork belly). I don’t fly to eat, so this wasn’t the end of the world, but don’t board hungry expecting the food to live up to their “gourmet” description.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
6640,Hassle not worth discount. Unorganized! Low tech!,Spirit ruined my Christmas! All their kiosk broke and had a line sooo ridiculous we would've had to came 12 hours earlier just to make it to check it🤬🤬 I hope I at least get my refund. I'd never even try. Just pay the extra money instead of wasting 100% of your money.,SpiritAir,trip_advisor,['Responsiveness']
6641,United Airlines Staff Saves the Day,"The flight from Cody was to go to Denver where I would catch the plane to NY. The boarding was complete when the Captain announced that storms in Denver postponed our takeoff and we would be informed in an hour when we could take off. In an hour we were postponed again---connecting flights would be missed, the passengers were scurrying for solutions. The Captain, Captain Tom, and the staff on the ground, Laura, Willow and others were absolutely wonderful. Captain Tom talked to each passenger with a problem and advised them, the ground staff was extremely kind with distraught passengers and rebooked and found flightsfor all those in need. This staff responded as if all the passengers were their family and were extremely patient and undertanding bbesides being efficient and helpful. Thank you and blessings to the Cody Wyoming United staff !!!",United,trip_advisor,"['Responsiveness', 'Assurance']"
6642,Good flight,"Very good service, food is only very ordinary, bordering on blah.....the business class lounge in houston is very good. We also needed wheelchair assistance and this was readily available.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6643,Worst Customer Service,"Customer service is bad. 1st to charge for everything and then have bad customer service oriented people working for the airline is awful. I was at Dulles airport and the ticketing booth ""manager"" showed no willingness to listen, no empathy, no APOLOGY! Very unhelpful staff (pic attached). Their app would not allow me to buy baggage at check-in and the ""manager"" proceeded to tell me it was my fault. Their 800 number is a minimum of 3 hour hold time AND live chat is only available on weekdays. What a joke of an airline. I'd rather pay more somewhere else for better service.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6644,Fantastic,"Great Airline the Emirates. Again we had a great flight on a great Plane. We had a new plane and very plush it was too. Good Flight, good food, plenty of room, great staff. What more could you ask for.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6645,Worst Flight Experience,"we were about to land at Miami International Airport, i noticed we were circling about 30mins in the air, then, the capt announced we need to go to Tampa because of infavorable weather conditions, we were confused because the family members waiting outside MIA was telling their relatives aboard the flight theres nothing wrong and airplanes are continuously landing by the airport and the weather was fine. So we got delayed at Tampa, only speaking spanish announcements regardless they have Non spanish people who have no idea what are they announcing.. Then i know I’m missing my connecting flight going Cayman Island at 9pm, we arrived back at MIA by 10.30pm, the ground staff was firm that they are not responsible of what happened and they cant assist me and the other passengers with their missed flghts. I dont know who’s fault was it, its their communication with MIA and the aircraft cause it was a bizarre thing to say that there was an infavorable weather condition and it was our flight only getting diverted and other aircraft landing at MIA sametime, maybe when the capt declare infavorable weather condition to land makes them not liable according to aviation rules.. very bad experience, dissapointing, and frustrating..",Avianca,trip_advisor,['Responsiveness']
6646,Pleasant fligh,"It was a great flight, on time with good service. I Fly Jet blue whenever possible because I know it will be a pleasant experience at a good price",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
6647,Cancelación sin previo aviso y retrasos de más de 7h,"Nada profesional, se nos cambió el itinerario de un billete directo a hacer una escala de 5h sin ningún tipo de aviso, el check in tampoco estaba a disposición y el teléfono de atención al cliente es de risa, me han tenido más de 30 min sin atenderme, son unos sinvergüenzas sin escrúpulos.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6648,Southwest is a Great Value,Flights to/from Seattle were packed. Leg room could definitely be better but the value is great. No charges for the first two bags per person! Reasonable prices! Friendly staff!,SouthWest,trip_advisor,['Tangibles']
6649,Leader of the airlines,"Flew first class from Phoenix AZ to Atlanta and had a wonderful experience from checking in to lounge amenities, boarding and flight to ATL.",Delta,trip_advisor,['Assurance']
6650,JetBlue nightmare,By far the worst customer service I have ever gotten in my life!!! Plane was delayed 4 times and they canceled our flight last minute. We are now stuck in NY for 3 days and they won’t accommodate us for anything at all. I even asked them if they can at least give us the exit seats for free so I can sit with my friends and said no. I tried contacting a supervisor and they told me there’s no supervisor who will talk with me. Nothing is clear with them and no one is willing to help. Please do yourself a favour and avoid this airline at all cost!!!,JetBlue,trip_advisor,['Responsiveness']
6651,"No viajen con Avianca, es un desastre!!!!!!!!","No se por donde empezar... cambie el vuelo de mayo 20 por la pandemia para septiembre 20 el aeropuerto de Bs As seguia cerrado y quise volver a cambiar para mayo 21 pero me cobraron U$S500 porque ya habia hecho un cambio y no era culpa mia , el aeropuerto estaba cerrado!!!! me la banque... en mayo antes de viajar me mandaron un mail de reserva cancelada!! ahi empieza lo peor NO TE ATIENDEN!!!°, 3 HORAS ESPERANDO EN LINEA Y TE CORTAN, un a verguenza, en la pagina veo que la reserva esta pero me quedo la incertidumbre hasta que pude hacer el web check in 48 hs antes. Estando en Dominicana otra vez el mail de cancelacion y otra vez la odisea para que te atiendan, cuando pude despues de varias 3 horas de espera en linea me cancelaron y cambiaron para 8 dias despues escudandose en la pandemia NO ME RECONOCIERON NI UN PESO de lo que gaste de estadia!! y hasta te responden mal diciendo ""es esto o nada"". RESUMEN: mal servicio, mala atencion, no se hacen cargo de nada y te sacan dinero en vez de reembolsarte los daños sufridos por culpa de ellos. NUNCA MAS AVIANCA YO NI TODOS MIS CONOCIDOS A LOS QUE ME ENCARGUE DE COMENTARLES todo lo sufrido. Salvense y no compren por Avianca, claro si va todo bien parece barbaro pero cuando aparece algun problema ahi se muestran tal cual son.",Avianca,trip_advisor,['Responsiveness']
6652,1 inch on my bag cost $100,"I went to put my overhead bag in the measuring container, it was 1 inch larger. I couldn't fly without paying an extra $100. I will purposely never fly with this company again",SpiritAir,trip_advisor,['Tangibles']
6653,Now That’s A Gate Agent,"I’m at TVC waiting for my very delayed flight to DTW and the gate agent just impressed the heck out of me. She announced that her PR for turning around an aircraft is 21 minutes and she wants to beat that tonight. And she proactively looked at the passenger list and has moved passengers with tight connections to the front of the plane. I think we aren’t full, but that’s pretty superstar from my POV Edit: 18 minutes! Edit 2: And the pilot was moving too. Take off felt like we were on an old Mad Dog (on a CRJ900)",Delta,reddit,"['Responsiveness', 'Assurance']"
6654,All personnel from counter to on board personnel were helpful and kind,Informative and helpful counter personnel. Gate personnel were helpful with my walker and wheelchair.,SpiritAir,trip_advisor,['Responsiveness']
6655,Service,"The person that helped us in the beginning was excellent. Weighing of my suitcase is easy now you can place your suitcase on the scale which is found on the floor. Once you get pass this part you find your way to the area where they take your suitcase. You -by yourself must hike it Up onto a conveyor belt while the assistant stands there watching, chatting to other employees, then pushes a button and off goes your suitcase. As a young senior I find this task stressful. I have travelled on several different airlines. I am always helped with my suitcase. Taking your suitcase off the conveyor belt at the other end of the flight is a whole other nightmare-on all airlines",AirCanada,trip_advisor,['Tangibles']
6656,Thank goodness they moved the cat!,"We drove a moving truck down for som friends, we’re staying a week and flying back.We flew Allegiant because it was cheapest. We were all set to fly with just a personal item to save money, but I happened to see on their website that current and former military can take a bag for free, so we did! 🤗 Boarding was great until a guy with a cat in a carrier got on and sat right behind us. The smell was so strong my eyes were burning! Seriously, how long had that cat been in there? The flight attendants were awesome and because the flight wasn’t completely full, moved people around until the guy had 2 rows to himself. Whew! Dogged a bullet there! Flight went great and the only thing I can complain about was pay only beverage service, which was no biggie. I’d rather have a cheaper flight. So, big applause for Allegiant flight attendants from me.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6657,Late departure but we arrived!,Pushback 35 minutes late. Some of the delay due to carry-on luggage having to be stowed in the hold. I suspect that some people use this ruse to avoid the fees associated with checked baggage. Air Canada has to start enforcing the size restrictions for carry-on bags. Many people were trying to put packages the size of VW Beetles in the overhead bins. This delays boarding and getting off the plane. Cabin service was good.,AirCanada,trip_advisor,['Responsiveness']
6658,Emirates! As always absolutely Amazing!,Emirates are one of the best airlines and certainly the best I have flown! So much so that when I have to fly somewhere I always look for them! From the lounge to the bar on board to the crew! Comfortable flight too!,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6659,Cheap flight and descent airline,I was looking for a cheap flight to the Orlando Area in Florida and I found it. The Airport in Niagara offers cheap parking. The people were friendly and I made it to and from my destination on time and on budget.,Allegiant,trip_advisor,['Reliability']
6660,Great Flight,Good service and great flight Thank you for the safe flight. Great crew! 5 star service I enjoyed the flight and all was well. There was one problem with a sick passenger on board.I believe the situation could have been handled better but I Believe the flight attendants did their best on de-escalating the situation. Jon G.Tom,United,trip_advisor,['Assurance']
6661,Wrong DOB on ticket,"I just noticed that my daughter’s date of birth on her ticket is off by 7 days. She is young enough to not need an ID at TSA, should I contact JetBlue to change or not even bother? This is a domestic flight between San Juan and New York JFK.",JetBlue,reddit,['Responsiveness']
6662,Wedding round trip,All went well and on time without delays. All luggage transferred fine. Check-in was efficient with quick help offered. Minor delays getting luggage at Lambert (but that is ubiquitous at that airport).,SouthWest,trip_advisor,['Responsiveness']
6663,NEVER EVER EVER AGAIN!,"Where do I begin? Following our experience I not only filed a complaint with Frontier Airlines and Funjet Vacations, but also sent a report to the US Dept of Transportation! Unfortunately for Funjet and Apple vacations, in addition to NEVER EVER flying with Frontier again, I will also no longer use them, as this seems to be their preferred carrier. We arrived at the Cancun airport at the recommended 3 hours before our flight was scheduled to depart. We checked the Frontier app to find the flight was ""on time"". As soon as we got in line to check our bags, the app reported there was a delay. We continued to check both their app as well as Flight Aware. The situation continued to deteriorate, always on Flight Aware before Frontier, including the cancellation of the flight! Since our bags were already checked, our options were VERY limited. We were herded like cattle multiple times to several different places in the airport and told we would be rescheduled the following day. 2/3 of our group was put on a flight the following day, but my husband & I weren't scheduled until two days later. We were told we had to comply with all this convoluted maneuvering because ""that's how this works."" We were herded back en masse thru immigration & customs. We never received the hotel, transportation and meal vouchers we were promised. We booked our own hotel and paid for our own transportation and meals, saving all receipts. We woke early the next morning to find more than TWENTY open seats on one of the two flights out so paid $900 out of pocket to book two seats. Made it home about 27 hours after scheduled. Called to cancel the flight we were booked on by Frontier and were told we would be charged $99. As it turned out, we were NOT charged and they refunded the original price we paid for the scheduled return flight, but that was $400 less than what we had to pay to book a same day flight. I counted 20 empty seats on the flight as I walked back from the bathroom! We were loaded onto the plane while the previous passengers luggage was still loaded and sat in those uncomfortable seats for over an hour while toilets were emptied (which smelled horrible), fuel tanks were filled and our flight's baggage was loaded. NO ONE ever apologized, on behalf of the airline for the inconvenience we all went through, No free beverages/snacks, in fact we were charged $30 and $12.75 for the ""deal"" of 2-soft-drinks + 1-snack option which said $11 on the menu. Ridiculous to have to pay for both checked and carry-on baggage. Checked bags are limited to 40#. Frontier's reply to our filed complaint was that they gave us $125 in vouchers (which had to be used in the next 90 days) and refunded the original cost of the less expensive flight, but said that would take 10 days. We are $1000 out of pocket and honestly don't expect to see any of it! The only positive thing I have to say is the flight crews on the plane were nice people.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
6664,Amazing flight and crew,Amazing flight and crew were excellent. Plenty of rehydration and food. Seating was excellent. Sat at the bulkhead.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
6665,Enjoyed the experience,First time flying with AC. the flights from and to tel aviv - canada were fantastic. The connecting flights to the us wernt that great but reasonable.,AirCanada,trip_advisor,['Assurance']
6666,Bad airline and they made Christmas miserable for a lot of their customers/families.,"Allegiant cancelled our Christmas Day flight with only 30 hours notice. It cost us $568 each to book last minute seats on a reliable airline (thank you American Airlines!). Allegiant said they would refund the ticket within 72 hours, but no sign of any refund and it has been almost 2 weeks. Tickets are expensive if you don't actually get a flight!",Allegiant,trip_advisor,['Responsiveness']
6667,Comfortable,The flight was on time and the flight attendants were very kind. The food was very good. As I have mobility issues there was a wheelchair waiting for me with kind personnel to help me. My luggage and walker were delivered on time and in good shape.,United,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
6668,App booking,"Why can I no longer ""manage my trip"" via the app when I booked it via the app? I now get the message my trip isn't eligible for online managing.",JetBlue,reddit,['NA']
6669,Good Solid Flight,"Flew Delta from Raleigh to Madison, round trip, from January 27th - Feb 1st. Good Flights all the way (Raleigh --> Atlanta --> Madison going up, Madison --> Detroit --> Raleigh coming home). There was a delay from Detroit to Raleigh, but the pilot kept us updated as much as they could. The flight crew in all cases were friendly, and the boarding process smooth. Nothing necessarily out of the ordinary, but a good solid flight.",Delta,trip_advisor,"['Reliability', 'Assurance']"
6670,Jet Blue Mint,This was the best cross-country first class service I have ever flown. The food was better than average and the service and other amenities outstanding.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
6671,Missed flight due to customer rep error!!!,"We were checked in to flight and agent would not print our baggage ticket which caused us to miss our flight ...four people folks! Another’s agent tried to get us rebooked on another flight but not until 12 hrs later to Cincinnati and now we must book a rental car to drive to Evansville. Apparently, the agent did the this to another customer just after us as well. I will never fly allegiant again nor recommend.",Allegiant,trip_advisor,['Responsiveness']
6672,Delayed/cancelled flight,"Flight delayed at least 5 times with as many gate changes because they said another flight delayed our plane then after bouncing us from gate to gate and waiting 5 hours they cancelled the flight now due to a radar problem. I used my plus points and was upgraded but on the rebook i lost my upgrade and was not reimbursed my plus points. These airlines lie and treat passengers like sheep, they have one of the oldest fleets, their mileage program stinks, theres too many 1kers so the only way to be upgraded is to use miles or plus points or cash. Their food has sucked forever. Mostly vegan garbage. They are no better than american airlines.",United,trip_advisor,"['Reliability', 'Responsiveness']"
6673,Trip to New Orleans!,"Great flight, as always on Southwest, TWO bags fly free! Friendly staff! And New Orleans new airport is gorgeous and clean!",SouthWest,trip_advisor,['Assurance']
6674,"Best Airline, Great Prices",We fly Allegiant multiple times each year. Usually 2-3 times to Florida and once a year to Las Vegas. The flight crew is always friendly and professional. The planes may be older but they are clean and well maintained. Our only wish is that Allegiant would have more destinations from our home airport--XNA. We love to travel and the value that we get by flying with Allegiant allows us to take more trips throughout the year! Great Airline!,Allegiant,trip_advisor,['Tangibles']
6675,Lack of staff training and very poor customer service,"Staff should be fully aware that exprired venezuelan passports are good for travel in both USA and in Colombia (among many countries). In error, customer was refused boarding causing missed connection in bogota due to staffs lack of knowledge. After over 4 hours of customer service they rebooked bogota connection at several hundred dollar penalty even though it was their fault. Additionally they would not rebook flight out of Miami. No refund again even though it was their fault. Customer had to rebook with American in order to make the connection. Thankfully American knows the travel rules for venezuelans passports. The loss to customer in thousands due to this issue let alone time taken and embarrassment from airline. Please train your staff and when an error is made, the least you can do is refund. Better yet make additional restitution for that customer.",Avianca,trip_advisor,['Assurance']
6676,Southwest Hotel Booking is TRASH beware!,I’ve had the worst experience with Southwest airlines hotel booking service. Their prices are double what you would pay on any other booking site. They claim they price match but they do not. They come up with every excuse not to honor the price match. I have been a loyal Southwest customer for over 20 years. Their customer service has definitely declined. I will never book anything else through Southwest Hotel service. I travel a lot for work and leisure and this is by far the worst company to deal with. Go elsewhere where you are appreciated as a customer.,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
6677,Ótimo espaço interno.,"A viagem para São Paulo foi excelente, pois a aeronave estava limpa, o espaço interno é muito bom, rara exceção nos dias de hoje, e a pontualidade foi impressionante. Além do ótimo atendimento de toda a equipe a bordo.",Avianca,trip_advisor,['NA']
6678,One of the best Airlines in the world,"As we had boarded the 777-300er for our 6 hr 45 minutes flight we had been assigned by the lovely cabin crew to our row of 4 which was great for me my mum dad and sister as i sat down i noticed the 16 inch screen in-front of me Emirates is known for there ife as we were ready for take off we noticed on the ife that they had cameras on the outside of the plane which was incredible for take off and landing as take off was complete i looked through the ife screen with over 5000 channels including live sport and sky news and as i found a film i liked i reclined my seat with a good length and loads of leg space, about 1 hour into the film the cabin crew came round with the children's meals, 48 hours before the flight i checked our meal list and we had all been ticked for the regular meal but the cabin crew assumed as 13 i was having a child meal which I wasn’t impressed with but as everyone had there meals they left a spare adults meal for me which was really generous but what is a downfall was the drinks service as they started serving drinks around 2 hours after take off which is kind off a long time but as the meal service finished, we had about 3 1/2 hours left of the flight which i felt was good to get some sleep as we were landing at 7:10 in the morning i had about 2 1/2 hours sleep which i felt great after as i usually struggle with and with an hour left i noticed they was 2 hours free wifi which was great as i could message my friends on the ground, with about 25 minutes left of the flight we had a lovely good morning message from the pilot as we had made our decent into Dubai and as we came into land the views were absolutely stunning in the sunrise and as we landed we had to bus board back to the terminal which was amazing as we saw a 2 mile strip of A380s lined up with jet ways incredible Overall Emirates is one of the best airlines in the world with Brilliant crew and great inflight entertainment if u wanna fly in style I recommend Emirates",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6679,My go to airline,I am sharing this review as I have used many airlines within my travels and I must say JetBlue is always my go to airline. Upgrading is usually never an issue and the customer service is always helpful and accommodating regardless if its over the phone or in person. I hardly ever arrived late from a JetBlue flight and trust me they let you know beforehand if they feel the flight will land after the original scheduled time. Since I fly alot from NY to Grenada my only wish is that they would offer a more food based selection since the flight can sometimes be over 4 hours. Other than that no complaints here!,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6680,great experience with emirates,"This was our return flight back to San Fran from Bangkok......both were on the A380 via Dubai. I have to say no one can beat Emirates even US carriers. The seats were great and we were in the aisle and the best is the entertainment, so Many channels to chose from!! Cabin crew were excellent as well coming around with water and also leaving in the galley.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6681,Never use them again!,"I bought a business fare with them and the original flight was canceled. They automatically assigned me to other flights with one more stop and two days ahead without contacting me. When I called in for a refund, I was asked for a $300 penalty only because the original ticket was a fare and ""nonrefundable"" as they stated.",AirCanada,trip_advisor,['Responsiveness']
6682,Never ever ever again will I fly this joke of an airline,This is the fourth time in three years this incompetent airline has NOT managed to get my luggage on the flight with me. After our flight which was supposed to leave at ten p m was delayed until two a m we waited 45 minutes to find out our bags never made it on the plane. I mostly travel international and because this was a last minute flight I had my international cel phone my wallet my laptop plus many personal items I received an email that my bags were sent and arrived 1130 this morning. JetBlue tells me they turned over my bags to a delivery service. It is midnight and I still do not have my bags which will maybe come tomorrow. This despicable airline turned over my personal stuff to who knows who who right now has access to everything in my luggage. I am literally sitting here wondering who’s going through my laptop my wallet and my belongings. This hideous airline could give a damn about you or your belongings. They have the worst flight attendants the worst departure and on time arrival why does anyone waste their hard earned money on this pathetic airline. It is only delta for me from now on. Goodbye JetBlue forever,JetBlue,trip_advisor,['Tangibles']
6683,Texas family trip,"The trip was excellent, the boarding process was fast, the staff was very friendly, everything was very clean and organized. The only thing that needs to be done is to have greater comfort in the seats for passengers because they are many hours of travel in a very hard and uncomfortable seat.",SpiritAir,trip_advisor,['NA']
6684,Not so good,"Sat on the plane in JoBurg for 3 hours before they decided they couldn't fly due to staff hour requirements. We had to disembark, wait for luggage and be bussed to a nearby hotel. We didn't get to bed until 2am. We were given breakfast and lunch and could stay in the room until 3 pm. Back to the airport through 3 security checks, recheck luggage go through customs, etc. They got another aircraft and rebooked connections which we nearly missed. Premium economy is only slightly better than economy, very little incline. Service from flight attendants was good. Second time in a year that I have had a major flight cancellation and rebooking from Delta, they are not reliable.",Delta,trip_advisor,['Responsiveness']
6685,The worst customer/ careless attitude,"Angel and Joseph are the worst flight attendants I have ever encounter with Jet Blue. Our seats were so dirty and trash in the pockets of our front seats and when we addressed it to Angel, he seemed bothered that we asked him to remove it. Joseph was careless that my wife and I wanted one more alcohol beverage. We asked to pay for the one we had ordered and requested one more just 20 minutes after the first one. Joseph, appeared to be bothered and took a big breath and stated that he would have to go back to the front to get it. He never came back nor charge me for our two drinks. I Could deal with many issues that could happen while traveling, things happen. But when I think of Jet Blue, I think loyalty and appreciation to their customers. The customer deserves better than this. We left so disappointed that we booked our flight back with Delta.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6686,Never using Frontier again,"After just 6 hours of booking our tickets for approximately 6 days from now, we notice a major error in the tickets, looking at info they have online it said, within 24 hours you can get a refund without a cancelation fee. ""Turns out, it has to be more than 7 days from your flight"" So, we start to cancel the flights online. as we are canceling it shows a pretty big cancelation fee. I exit the checkout for cancelation but the cancelation somehow goes through. Now, it looks like our flight is canceled and we are stuck with almost $300 is fees and ""credits"" that will not be refunded. Calling customer service, they don't really do anything to change the situation but state, ""its policy"" even after reading them what is stated on their website ""picture below"" still no change. At this point I don't think we will ever fly with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
6687,6 hour layover in YVR + signature suite hours?,"Hi all! I have a 6 hour layover in YVR before my flight back to YYZ. I was wondering if this is enough time to leave the airport and spend some time in Vancouver? I've never had a layover before so I'm a newbie. I'm a canadian citizen so the last leg is considered domestic but I'm coming from an international destination (China). I'm clearing customs at YVR so I dont know if it would be tight. Both legs were with air canada and I dont think I'm grabbing my checked luggage. If I do leave I'd be using uber and not public transportation so I'd get around quicker. Any recommendations on where to go? Also, a few weeks ago I asked about signature lounge access at YVR on my way back to YYZ and was told I wouldn't have access, I called customer support and was told by 2 agents that I would and 2 that I wont. Also when on the website selecting my meals, under the YVR - YYZ leg it said I'd be able to dine at the Signature Lounge so I'm a little confused. Was this a mistake? (for reference I'm flying business paid cash) ALSO, I checked the YVR signature suite hours on google and saw they close at 10:45pm but the agents that I spoke to said 11:30pm. Anyone know if the hours have been updated? Thank you!",AirCanada,reddit,"['Responsiveness', 'Assurance']"
6688,You’re better off driving.,"My mother was at the airport two hours early as recommended she is in a wheelchair and needs assistance. They change the flight for her to fly out and have a six hour delay. When she arrives in Indianapolis they do not have a wheelchair accessibility or prepared for her, they did not give her the upgraded seat, which I paid for specific instructions to help make the transportation as easy as possible And then gave her a $15 lunch voucher one of the worst experiences I’ve ever had to deal with and I would highly recommend this company be avoided. A 2 1/2 hour flight ended up taking 14 hours due to this nonsense. In which I could drive it in 10.",United,trip_advisor,['Responsiveness']
6689,Reclining Seats,Sat in row 20 window seat behind the wing/evacuation seat. The man in front of me had no seat in front of him and he stretched out and reclined his seat to sleep for the trip while I could not eat or read so he could be comfortable. Age old question recline or not. IMO no seat should recline. I paid for my 18 inches and should not have to lose my comfort for another passenger. Whenever I moved my knees went into his back. Hope it bothered him. I thought emergency seats are not able to recline. Perhaps I am wrong but if I am then they should not recline. Coming home the man in front reclined and I was not having it and asked him to put his seat up and he did. Could not ask the guy on flight down as he was snoring once we reached cruising level. Squeeze people like sardines then let your customers have equal comfort.,AirCanada,trip_advisor,['Tangibles']
6690,Scam company,Scam company I paid extra money $220 for seats but they give me base seats Horrible customer service DONT GET YOUR TICKETS WITH THIS COMPANY,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6691,Boston Flight,"Flew Jetblue to Boston from Buffalo, NY to meet with college friend. Boarding are was clean and nice. The flight was a few minutes delayed out of Buffalo but the Buffalo JetBlue crew communicated everything and we only ended up being a few minutes late. Flight was easy and fast. Love the TV's on JetBlue. Will fly them again when I return to Boston!",JetBlue,trip_advisor,['Responsiveness']
6692,Smooth enjoyable flight,"We had a smooth flight, on time and enjoyable for the long haul trip nonstop to Korea from Detroit. Premium Economy is worth price for such a long trip, and the new Airbus plane is comfortable and spacious. To really make it worth it, book early and get seats on the side, just 2 together by the windows. Flight attendants were attentive and pleasant the entire trip, and saw to our requests with diligence. Delta has really upped its game the last 5 years.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6693,THE WORST AIRLINE EVERRRRR!!!!,"How do I start... we arrived to Ohare 2 hours early for check in and everything was going just fine. Once we get to the gate we were waiting to board once we did we ended up boarding late about 45-50 minutes. Which made us arrive to Cancun at 3:00pm instead of the 2:10pm... and we had our Transportation already paid for a certain time. Not only did we miss and had our transportation rescheduled we got to our hotel close to 4:30pm when we were supposed to be there at 3pm. Anyways once our trip was over and we returned to the airport to fly back we were told to make line and wait our turn. We arrived close to 12:30pm to our 3:25pm flight which was supposed to land in Chicago at 7:25pm. We were in line for check in for about AN HOUR! Ok, I get it we had a bit of time still. Once we get to the gate we were waiting to board and once the plane arrived we were told that our flight was being delayed AN HOUR!!! for “maintenance.” Now, while waiting many people received notification that it was instead going to be delayed for TWO HOURS NOW! Finally we were able to board around 4:30pm. So instead of the two hours it was actually around an hour and half wait.. Once on the plane (NOT BEFORE) we were told that we were being directed to Orlando, Florida instead of Chicago! WTF! Apparently because of the “maintenance issue.” So they had told us that once in Florida we’re going to be issued to a new plane that would take us to Chicago. We arrived to Florida at Gate 83 around 7:45ish close to 8pm . I thought I was going to be home by now...obviously not. What upset me the most is we obviously had to go through customs/immigration but we were told to pick up our luggage and take it back to connecting flights area. Once we took it to TSA for them to route the luggage back to the plane that’s taking us to Chicago we were waiting in line to go once again through TSA once there we were told to go back to GATE 83! Where we originally got off the plane! Were told that our new plane was going to be waiting, once we got to the gate it was already about 9:50pm! Once at the gate it showed that the flight ONCE AGAINNNNN was being DELAYED. We boarded the plane around 10:30PM. Only to find out it was the SAME DAMN PLANE !!!! How do I know because the window I sat next to had writing and once I sat down the writing was there !!! Also WHY THE HELL MAKE US GET OUR LUGGAGE! They could or just left it in the plane it would of spent less of our damn time! Now while being on the plane already on board we had to wait about 45 minutes because one of the passengers didn’t board now we had to wait. We ended up getting to Chicago around 1:15AM WHEN ORIGINALLY WE HAD TO BE THERE AT 7:35PM the day before!! I WILL NEVER BOOK A FLIGHT WITH THEM EVER AGAIN!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
6694,Vacation trip,"Delta was awesome ! We were heading out on our vacation and had a connecting flight in Atlanta . Our plane was on time , the flight staff was so friendly ! Perfect flights going and coming home.",Delta,trip_advisor,"['Reliability', 'Assurance']"
6695,Excellent flight! Great value with Big Front Seat!,"The flight boarded on time, the crew was great including both the flight attendants and the pilot. I purchased the big front seat and it was well worth the extra money. I was comfortable and was able to sleep the whole flight long. The pilot also had one of the smoothest landings I've experienced in a while. Great flight!",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
6696,Can't use my spirit flight credit,For some reason I'm unable to use my flight credit on both smartphone app and website. When I get to the payment option there is no other section that says use a flight credit. I tried to book the flight by calling spirit but the person on the phone says that they are unable to get the make it refundable option for my flight. Which is half the reason why I'm wanted a spirit flight in the first place. Does anybody know of a fix for this?,Spirit,reddit,['Responsiveness']
6697,Terrible service,Pick another airline! Southwest will waste your entire day and ruin your plans more often than not being unreliable. They will also do nothing to compensate you for your trouble except give attitude. Horrible experiences.,SouthWest,trip_advisor,['Responsiveness']
6698,NO FRILLS DONE RIGHT!!,"We've flown on most all carriers and this was our first time on Allegiant. This was a short extended weekend to the beach. Found the service and comfort to be at or above average. Your not going to get the free in flight service and the seats didnt recline but that keeps the people in front of you from being annoying. You get one ""personal item"" free, that can be a backpack or whatever you can fit under the seat. For everything else there is a charge and the checked bag weight limit was 40 lbs not 50 like most. IMPORTANT-You'll be money ahead to pay for the bags before you get to the airport! If you are military they have a VERY generous bag policy which I appreciate and respect. Great rates for the flight we took and they dont seem jack prices the closer you get to the date of the flight. THUMBS UP ALLEGIANT!!",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
6699,The Life,"I recently had the pleasure of traveling Jetblue’s Mint Service( it is their first class) Wow is all I can say. I sat in 4A and had my own little room. Seat goes flat like a bed. A meal is served, drinks, hot towels and whatever snacks you want. Service is fabulous! You get to board first and your luggage is off first. You are allowed 2 bags and 70 pounds. Definetly the way to travel.",JetBlue,trip_advisor,['Assurance']
6700,"Delays, cancellations. Extremely subpar service. ALSO other airlines won’t honor your tickets.","Honestly I was taken in by the lowest cost. I had NO idea that if a flight was cancelled the other airlines would not take your ticket. That’s a pretty standard expectation. So my 8pm thursday flight was delayed-delayed-delayed and then finally cancelled at 1:30am. Our only option was to rebook on the same 8pm flight the following day. There were NO other options. So here I am with dozens of people, back at the same gate, many of us in the same clothes 24 hours later, with the same incredible rude gate agent. The flight is currently 2 hours delayed tonight. This is a freakin’ mess. I HATE Frontier airlines. Cost me more than $100 in extra taxi costs to go home last night and back today. Not to mention required wine to get through this. Did I mention incredibly RUdE gate agent?!?",FrontierAirlines,trip_advisor,['Responsiveness']
6701,"Short, when it works","We taxied on time, got to the runway, and were told we have to return to the gate due to a technical problem. 2 hours on the plane before resuming the flight, but to their credit, they provided some complimentary refreshments and headsets (that were normally charged) I can't and won't complain about safety, but spending 3 hrs on a plane for a 50min flight is hard to swallow",AirCanada,trip_advisor,['Responsiveness']
6702,Worst Business Class Flight,"Terrible flight Emirates uses its oldest planes on the Durban Dubai route and yet it is amongst the most expensive. Emirates prides itself on its ICE entertainment on board however nothing worked, I had to use my own tablet device to occupy myself, when I complained to the air steward she said the plane is very old and could not assist",Emirates,trip_advisor,['Assurance']
6703,Great experience with Spirit Airlines,Would fly with Spirit Airlines again. From the check-in to the final flight. The check-in agent to the flight attendants. All were very helpful.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6704,domestic flight in Peru,"Took several flights within Peru. Here, reviewing the Juliaca to Lima flight, as part of a trip to Cusco and Lake Titicaca and then returning to Lima. The service was not bad. Standard 90-minute domestic flight fare. No AVOD. Takeoff from Juliaca on the runway was a little bumpy. (...umm......) Board and deplane had nothing out of the usual. Because this was a late evening flight (after 9pm), the aircraft was a bit behind schedule (by about 30 minutes) on arrival at Juliaca and so took off a little late than scheduled in Juliaca. So far as this reviewer was concerned, a 30-minute delay is not a huge issue --- I had once had a Ryanair evening departure delayed by 2.5 hours... (at Cologne airport: I don't recommend it: Cologne airport has very few drinking & numbing options as you wait out the delay...) arriving at Luton around 12:30am... (which, if you know how far it is from London, then you won't be at the door at home until at least 2:30am...) Price was not bad for a Peru domestic flight: 78 USD (incl. taxes etc.) for a 90-minute flight. The alternative would have been about 24-hours of bus to Lima.",Avianca,trip_advisor,['Reliability']
6705,No legroom,In economy there is no comfort. The seat were uncomfortable as the legroom was just about nonexistent. If I ever have to take another flight in the US and I can have Hawaiian Airlines as a choice I will!!!,United,trip_advisor,['Responsiveness']
6706,Mala comida,"Cuando una persona debe viajar mas de 4 horas, la comida y las opciones de bebida son importantes, pero creo que Avianca falla aqui por ahorrar dinero en algo tan sencillo.",Avianca,trip_advisor,['Responsiveness']
6707,“Travel Expert” was no expert at all -,"I booked a vacation to Baha Mar through Jet Blue Vacations. The “expert” told me the king suite had a pull out sofa couch. The image showed a couch so I went ahead and booked it so my daughter would have her own bed. Well….not only did my room not have a pull out couch, but knot even a couch, just a single chair. The hotel said none of their rooms had pull out couches and a roll in twin bed was $50 per night extra. They said since I booked through jet blue Vacations, it’s their problem to fix. Well, I got disconnected twice as I tried to call them. Then when trying to call from home after my vacation, got disconnected again after 31min on hold and all they are offering us $200 toward vacation package as if I’ll ever use them again. They won’t give me an airline only credit. The operator talked over me many times as well and kept cutting me off. In the pics below, you will see the pic on website Vs. The chair and roll in bed.",JetBlue,trip_advisor,['Responsiveness']
6708,vuelos con escala sin problema,"fuimos a aruba con avianca , via bogota, con excelente puntualidad y servicio a bordo del mismo, muy rica la comida y abundante",Avianca,trip_advisor,['Assurance']
6709,Canceled Flight and Not Notified and no refund,"Flight was canceled, I was not notified,and no refund was offered. I will never fly again. Only communicates thru chat. I never received the check in email, and was unable to locate flight status and check in on the website. Chat advised flight was canceled. Today I find out that the flight was not canceled and they have not record of anyone telling me that. So horrible and terrible and inconvienced.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
6710,Nice and friendly,Nothing but good things to say! They were all friendly and accommodating. Im a diabetic and my sugars crashed during flight and they get me extra drinks and a snack to help a girl out! Even checked in on me through out the flight to make sure I was ok. Will definitely use them again.,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
6711,horrible airlines,"The airlines have changed my bookings for the ones with worse hours, I have chosen specific hours of my flights and paid more only to find out that they had to change them. The day before my departure I received an email from airline with my original hours on it which was quite confusing , I had to call the airlines to find out that they've made a mistake and this email should have not been sent!!! Just before boarding my connection flight it got cancelled and I had to stay in Toronto for two nights, general chaos within the airline was horrendous , the airline gave me voucher for whole day @ 20 Canadian dollars which is not even enough for a breakfast in hotel. I was told I would get refund for any money I'd spend on food so I made a claim over two months ago , sent all the receipts etc and still no answer!",AirCanada,trip_advisor,['Responsiveness']
6712,Very rude flight attendant,"On February, 19th on the flight 090 from São Paulo (GRU) to Buenos Aires (EZE) this flight attendant on the picture (curly blond hair, glasses, working on the back of the plane) was extremely rude and unpolite to me. I got up and went to the bathroom, the light was red but because it was high up I didn't see it. Instead of simply indicating to me that the bathroom was occupied she screamed ""Is this your first time in a plane""?. So rude that I was in shock. I have actually been to hundreds of flights and never experienced such a thing. As I told her ""sorry I didn't realised the light was red"" and that no, it was not my first time on a plane and that she could be friendly to people, she didn't apologise. Instead she continued sarcastically saying ""if this is your first time I can explain you a few things"", clearly making fun and trying to humiliate me. It is hard to combine this with the image of Canadians being polite people and hard to understand how such a person can work for Canadian Airlines. It made the trip really uncomfortable and I hope this does not go unnoticed by the responsible staff for hiring and training the flight attendants.",AirCanada,trip_advisor,['Assurance']
6713,Not at all what you would expect,This was a flight put on to cover the overflow of people stuck in Dubai after the cyclone in Mauritius. Boy did it show. Staff were clearly not happy. Were abrupt and impatient. I was handing things back and literally they were snatched from me. It was a horrible flight with unpleasant atmosphere,Emirates,trip_advisor,['Responsiveness']
6714,I had leg room!,"I generally dread flying, especially alone, but this trip was so comfortable (well, as comfortable as airplanes can be, right? ) and problem-free that I would hesitate to fly another airline. Seriously, good job JetBlue!",JetBlue,trip_advisor,['Assurance']
6715,You get what you pay for,"Luggage costs you...carryon costs you..seat costs you...pop costs you. Best way to travel is with no luggage and let them pick your seat. The seats, by the way, do not recline and are extremely uncomfortable.",Allegiant,trip_advisor,['Tangibles']
6716,Delay,"This airline was delayed both ways! When I asked for compensation from the gate person she told me there was nothing she could do, when I called the airline support she told me the person at the gate was the only one who could help. I feel like they are very unprofessional and have no clue how customer care works! We were only flying out to do a UNAA tournament and because the flight was so late, we missed it. So we were screwed in that way. Now that Noone will give us any kind of compensation.. We will definitely never be using frontier again! They were both very rude and short with me. DO NOT use this airline",FrontierAirlines,trip_advisor,['Responsiveness']
6717,Delayed and then the planes never came. No customer service to talk to. May offer a refund in 7 days,They delayed the flight and then canceled it. Cost me $1500 plus the plane tickets for a trip I didn't get to make and wasn't able to propose to my gf.,SpiritAir,trip_advisor,['Responsiveness']
6718,The flights are always accommodating and short.,"I just wished they also had flights in and out of Myrtle Beach, SC. The weather is great and like Charleston so many things to do.",JetBlue,trip_advisor,['Responsiveness']
6719,"Excellent ground and in flight service, free 1 piece of luggage and generous carry on policy","My 10 yr old had never flown before, the ground and flight crew made her feel very special with pre-boarding experience and made a big deal over her. She was thrilled and felt very special. I just casually mentioned it was her first flight and the entire crew jumped to make her feel like a queen. This was so heartwarming to see. She loved the flight and wants to fly Southwest all the time now. The pilot, crew and ground crew went above the call of duty to ensure the flight was both specail and pleasant for us both. Kudos!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6720,Carry-on bundle prices,"I just noticed that prices are going down since I bought the ticket. Is there a best moment to buy these add-ons? I imange they sell it just like seats, the more full the plane is, the more you'll pay.",Spirit,reddit,['NA']
6721,On time and safe,Flight was on time out for Las Vegas to Houston then on time to Orlando Florida. Both crews were very professional and polite during the service. They were very attentive of our needs and very funny,United,trip_advisor,['Assurance']
6722,It’s not bad as they say,Recommended Book basic economics Pay extra to have your seat Print your boarding pass Didn’t check in Only personal item for carry on was ok,SpiritAir,trip_advisor,['Responsiveness']
6723,Pleasantly Surprised,"I read reviews prior to our trip and nearly panicked wondering ""WHAT HAVE I DONE?!"" My family of 5 traveled this weekend on Frontier and they are fantastic. It makes sense to charge for bags and extras. Let people choose where they want to spend their money and what matters most to them versus just jacking up the prices. All Frontier personnel were very kind, helpful and efficient. Great job Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6724,Disappointing,"Customer service isn't the greatest and we always find their flights change or flights are delayed. We booked a direct flight months ago and our flight was changed to a layover. I phoned the travel agency who informed me there were no other direct flights. I phoned Air Canada and the representative informed me there's no direct flights ""plus/minus 3 days"". How ridiculous! What's the point of presenting you have direct flights when you don't? It's causing time delay in a lot of our planned activities. No compensation or vouchers given. They only offered a refund but excuse me, we had the trip and everything booked and planned months ago. We can't change our plans, tours are paid, etc. Money worth it to pay a little more with West Jet since we never have issues with West Jet.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6725,Emirates - id recommend,"I recently flew Emirates - as I often do, I rarely review but this time I felt like I have to because of one female member of staff from the team In particularly. Kristy (Lowe - I asked her surname) was incredible. She smiled and was welcoming from start to finish. She made sure myself and everyone around me was comfortable and she even spotted things that people wanted or needed just before they asked. She was exceptional and I’d recommend flying Emirates again solely on how well she treated myself and everyone else on board my flight. If she is an example of every employee I’d never fly another airline again!",Emirates,trip_advisor,['Assurance']
6726,Todo de lo mejor!,"He viajado con Avianca a varios destinos de sudamerica/centroamerica y norteamerica, y la verdad que no he tenido ningun inconveniente, siempre con salidas y conexiones en horario. Si al destino que voy me lleva Avianca seguro que la seguire tomando.",Avianca,trip_advisor,['Reliability']
6727,Not as bad as some would say,"Flew Allegiant from Cincinnati to Clearwater for a weekend getaway. While I don't like the fee structure, the overall experience was positive and I would fly with them again",Allegiant,trip_advisor,['NA']
6728,Awesome flight both going and coming,"Love flying this airline, sat in the back, by choice, to be close to restrooms, the flight attendents were super nice and attentive. Even give me a brand new drink, when I didnt like the taste of the one I chose, free of charge. Had plenty of room in between since it seems no one likes the back seat, my daughter and I had no problem at all.",SouthWest,trip_advisor,['Responsiveness']
6729,Ótimo!,"Foi minha primeira vez viajando com a companhia, viajamos com conforto tanto na ida quanto na volta. Fizemos voo de conexão em Lima, sem atrasos, com um intervalo de uma hora na ida e duas na volta. O avião proporciona uma ótima seleção de filmes, jogos, entretenimento no geral.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6730,"SI QUIERES CORRER EN LOS AEROPUERTOS, Y SALIR SIEMPRE ATRASADO... ELIJE AVIANCA","Hace muchos años que no viajaba en Avianca, habia olvidado el porque... ´Primero es un asco la zona donde debes dejar las maletas, antes que eso. te hacen exigencias que ni siquiera el pais donde vas de vacaciones piden, Vacuna fiebre Amarilla para viajar Aruba. Vuelo programado para pasado medianoche, destino Bogota, salio despues de las 2 de la mañana, corriendo en Bogota para alcanzar la conexion a Aruba... mas encima te vuelven a revisar el equipaje de mano (genial, no entienden el concepto pasajero en transito). Lo alcance. a La vuelta, Bogota a Santiago, vuelo sobrevendido, ofreciendo recompensas para vajar al dia siguiente, cuento corto, partio una hora y media atraso a Stgo. avion incomodo, poco espacio. PIENSA ANTES DE VIAJAR EN AVIANCA!!!!",Avianca,trip_advisor,['Responsiveness']
6731,This was my first Southwest flight.,"This was my first Southwest flight. Seemed acceptable, nothing special. I have been flying spirit a lot lately because of pricing and This flight didn't seem any different so I'd rather go cheaper.",SouthWest,trip_advisor,['Tangibles']
6732,Bucaramanga a Punta Cana,"Les comparto mi experiencia sobre mi vuelo de Bucaramanga a Bogota y de Bogota a Punta cana. mis vuelos los compre con un mes antes donde la conexión en bogota la hice solo con una diferencia de 1:30 con la misma aerolínea pero como consejo es mejor dejar un margen de error de 2:30 si viaja al exterior por que me paso que llegando a Bogota nos encontramos una fila muy grande para pasar migración y si no fue por que me toco con otros pasajeros poder pasar ya que mi vuelo salia en menos de media hora hubiera perdido el vuelo, entonces como recomendación las conexiones no hacerlas tan cerca de tiempo ya que pueden perder el siguiente vuelo, de resto el vuelo de Bogota a Punta cana fue muy bueno el personal de avianca presta un buen servicio.",Avianca,trip_advisor,['Responsiveness']
6733,They must improve service or lose customers quickly,"I have traveled on Emirates a few times before to Europe on work, and had mixed feelings but was too busy to worry about them. This time, I traveled with my wife as I thought she might enjoy the experience of going to Dubai and also with so many Emirates Ads showing us all the glamourous side of in-flight service, air stewards smiling and helping etc. Please DO NOT FALL FOR THEIR COMMERCIALS. On two occasions, while traveling from Chennai to Dubai and then from Dubai to Newark, we requested for tea and a coke and both times, nobody came and served nor did they bother. For some strange reason, the air hostess seem to have a ""do not care attitude"" towards economy class passengers. They are not efficient and just do not care, period. I later on made a soft complaint with their purser and she seemed apologetic and offered us chocolates which we refused but at the end, not to sound rude, we took them. Honestly, this is not what we expected from an airine which professes to be the best in the world. I have traveled the world several times on work for companies I worked with and never had any issue with any airine, be it Lufthansa (my favorite), British Airways, Singapore Airines, Thai, Cathay and so on... The Dubai airport was good and the people over there were helpful, but the Emirate Airlines in-flight service leaves much to be desired.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6734,Exhortation to get my baby home.,"I booked a round trip flight for my daughter to come home for the holidays. The flight was originally booked through cheapoair. Once booked and paid for it was canceled by the airline due to the cancelation of the return flight. I then contacted spirit directly and rebooked flight. At that time the flight was rebooked and I had to pay an unaccompanied minor fee. I asked representative if this fee covers both ways? I was told yes. Ok cool. If the answer had been no I would have just paid both ways AT THAT TIME. I then later received another email stating the flight time was changed and I confirmed that time was fine. Once it came time to fly my baby home they told me I had to pay another $100 for unaccompanied minor for the return and another $62 for cancelation, mind you the cancelation was not on my part and I was told it wouldn't cost me as it shouldn't seeing as the cancelation was on their part! So in order to get my daughter back to her father I was exhorted out of $162. I will NEVER FLY SPIRIT AGAIN. And unless you have extra money laying around for when THEY screw up your itinerary I suggest you don't either. At this point SPIRIT can't fly my dog to the next state! NEVER FLY THIS AIRLINE UNLESS MONEY AINT A THING FOR YOU. FOR THE RECORD I RATE SPIRIT ZERO STARS I'M FORCED TO FILL IN ATLEAST 1.",SpiritAir,trip_advisor,['Responsiveness']
6735,Delayed Flight,"Have flew several times on Allegiant. BUT really disappointed this trip. We had an early flight and then were faced with an almost 3 hour delay. Two hours at the terminal and another hour after boarding. May seem small to some but when you are seniors not so comfortable. Their way of apologizing for the delay was a soft drink, juice or water. Otherwise we would have had to pay $2 for the drink. My 3 hours was certainly worth more than $2 to me. According to what we were told the delay was not a mechanical issue. So I hope next time I decide to fly somewhere I don't have to face another long delay like this one.",Allegiant,trip_advisor,['Reliability']
6736,Excellent airline!,"Jet Blue continues to be a predictably reliable and great airline! They continue to keep us informed about flights, customer service is great and seating is better than any other airline! Also, having the TV monitor definitely makes flight more enjoyable!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6737,A Call for Humanity in the Skies,"To Whom It May Concern, I hope this message finds you well. I’m reaching out to share a recent experience I had while flying, which, unfortunately, left much to be desired. I believe feedback is essential for growth and improvement, so I’d like to provide mine, albeit it comes from a place of frustration. Flying, a convenience of modern life, often falls short of being enjoyable. The reality of cramped spaces and the evident aim to maximize profit at the passenger's expense set a less-than-ideal stage for any journey. While I understand the economic pressures airlines face, the passenger experience should not be compromised to the extent it currently is. Delays and disruptions are, of course, part and parcel of travel. Nature and technology alike play roles here, and while the cause might vary, the need for competent, compassionate handling of such situations does not. It is disheartening to see flight attendants and gate agents, who could play pivotal roles in easing passenger distress, often appear disengaged or, worse, patronizing. In an era where technology's role is ever-growing, the human touch should not become obsolete but rather should be the beacon that guides us through the chaos. A recent incident — a combination of an earthquake and adverse weather conditions — highlighted this issue starkly. Amidst the confusion and stress, the response to direct passengers to ""use the app"" was not only inadequate but felt dismissive, not to mention, ill informed, the app was not working for a majority of passengers due to the flight schedule changes. At moments like these, the value of having a person behind the counter should shine through; a calming presence, a solution-oriented approach, and, above all, a friendly demeanor are what set apart a mediocre experience from a commendable one. I reference United Airlines specifically here, a company with a history that includes notable lapses in customer service, as documented in instances such as the ""United Breaks Guitars"" saga. It is disheartening to witness what seems to be a persistent culture that underestimates the value of positive customer interactions and the lasting impact they can have on a company's reputation. I write this in the hope that it contributes to a broader conversation about the future of air travel and the role customer service plays in it. The landscape of travel is undoubtedly changing, but as it does, I urge United Airlines to embrace the changes not just technologically but humanely as well. Thank you for taking the time to read my feedback. I look forward to seeing how United Airlines will address these concerns moving forward. Best regards, Disappointed Traveler",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6738,Southwest,People were not wearing mask on during the flight! Flight attendants noticed and didn't say a word! Very unsafe and went against the covid pre-cautions!,SouthWest,trip_advisor,['Responsiveness']
6739,No flights in 7+ hours,"Terrible service, AVOID if you can. Checked in today at 11:25 am for my flight from Newark-NJ to Fort Lauderdale-FL at 12:05 pm, this idiots said I’m late for bag check in, and they will reschedule me to the next flight which is at 4:05 pm. I had only one bag, they needed less then 1 min to check in my bag. So I lost 1 out of 8 days of vacation right away, but then, after siting for hours at the gate, they let me know that flight will be delayed for several hours. First to 6 pm, then 5:20 pm, then 6:10 pm, then 6:30 pm, and still waiting. Really, United can’t fly a single plane in 6-7 hours, or resolve this issue somehow??? F…… ridiculous! Hope they go bankrupt, this is unacceptable.",United,trip_advisor,"['Reliability', 'Responsiveness']"
6740,First Leg of our Flight - BOS to JFK,"We had a quick flight from BOS to JFK. The crew was great, offered some basic snacks and drinks and we were in NYC in a little under an hour. We had a new IFE system onboard which was nice. Sadly, I had issues logging in since it didn't seem to recognize my name. Hopefully JetBlue can work through this issue.",JetBlue,trip_advisor,['Responsiveness']
6741,Worst Airline to Exist,"DO NOT EVER FLY UNITED! Made us wait six hours delaying the flight every 20 min only to cancel it at almost midnight when we were scheduled to depart around 5. Also told us that we had a captain in the building but they had no way of contacting him so we received no updates for the six hours. Every single worker was incompetent and could not answer a single question that was asked about the status of the flight. This is my second terrible experience with them this year, the first they made us sit in the plane two extra hours because of a “lack of paperwork”. Simply do not put your money into this lackluster joke of an airline.",United,trip_advisor,['Responsiveness']
6742,POOR EXPERIANCE,"THE WORST flight. 3 hours late, almost missed connection in Bogota. flimsy seats, water cost $3. USD a bottle. food purchase options horrible. On return, passed thru customs in Bogota, bought food, water and cappucino for flight. THEN, after scanned airline ticket,( admittance to airplane) THEY MADE EVERYONE THROW OUT THE LIQUIDS bought at the Bogota airport. Did they think we had drugs? What is the deal? This on top of being a cheep flight with no amenities, they treated us like criminals. POOR CUSTOMER SERVICE to boot. .............on top of that the flight was not cheep.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6743,Great company to fly with,Enjoyed a great flight with Emirates. We were looked after very well with friendly efficient staff. Cannot fault this airline. Always a pleasure to fly with them.,Emirates,trip_advisor,['Assurance']
6744,South Atlanta's Own Airline,"I love that this Flight had comfortable seating, flexibility, cleanliness, and an in-flight movie options. Win, win! I was a little disappointed in the snack options. I think they should have some Non-Gmo options. Some of the flight attendants didn't seem very happy about doing their job though. It was clear that they were not use to serving people of different ethnicities, which is ironic, since they were working an International Flight. I was impressed with the friendliness of the flight attendants and airport personnel in Honduras, for my return flight to Atlanta. They were much more eager to help and friendlier.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
6745,Just what I needed,"I was thrilled to book a flight from Sarasota on Allegient to get to our summer home in upstate NY. But even better still, Allegient continues to expand in FL and now I can get the service from Punta Gorda - less than 30 minutes from my home. Much easier than going to Sarasota. Thank you Allegient. I love how you can sit at the front of the plan and get on and off quickly. Flight Attendants have been nice on the 3 Allegient flights we have taken this year. Will be using them next year from Punta Gorda.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
6746,Lost Luggage while Returning From Military Deployment,"🚨🚨🚨UPDATE: 🚨🚨🚨 Delta Air Lines has offered a total compensation of $650 and a $300 airline voucher, which we will most assuredly not be using after this experience. The value of the items that Delta Air Lines lost is actually over $2800 - a larger claim than most because of the extended timeframe of the deployment, and the bag contained a large amount of gifts/household items/military goods. We are now in the process of filing a lawsuit against them for the return of our property or the full balance worth of items that were lost. Please feel free to share our story! TLDR//: mil family has to sue Delta because they won’t pay for the bag they lost over 8 mos ago Husband got home from a lengthy deployment in July 2020. Found out that somewhere along the way, Delta had lost his bag, the one that he had been living out of for months so it was chock full of uniforms, personal items, etc. Eight months later, we are now THREE claims in, two digital and one physical paper copy (because Delta kept telling us they had “lost” our claim), and have received no payment or updates. We have contacted base legal to try and settle things amicably, but again, no action/response from Delta. The next steps are SUING DELTA for the cost of the lost bag and its contents. For shame. A multibillion dollar company can’t figure out how to recompense a military family in the middle of a pandemic in which families, including ours, are struggling with finances and job loss. It’s been 8 months, and we can’t afford to not be paid for what Delta lost. Eight months of being ignored and patronized. Sounds like a nice way to pay back a military member, right? Delta Air Lines #delta #deltaairlines",Delta,trip_advisor,['Responsiveness']
6747,Waited on hold on the phone for 5 hrs in one day,The worst customer service I have every experienced. I had a simple question about switching a flight that could not be done online. The woman I spoke to could not care less that I was on hold for 5hrs. When I said I was waiting for so long her answer was mhm. Luckily this was not an emergency because I would've died by the time someone answered. I did get passed around after waiting 2hrs and then another 2hrs. Each representative saying I need to call a different number. Normally I do not use this airline and I will never again.,AirCanada,trip_advisor,['Responsiveness']
6748,Great non stop,We take this non stop Saturday flight to the Turks every year but this year for some reason they bumped up the departure time to 6AM which was tough. We landed in the Turks at 9:30 AM - since our room was not ready until 4PM we booked the room for the night before to be sure we had a place to go that first day. It did give us a full day on Saturday and you cant beat non stop. Skip the sandwiches offered on the plane - they are not anything like the photo - but you probably knew that.,JetBlue,trip_advisor,['NA']
6749,Cancelled flight and left us in the dark,Without a doubt the WORST airline I’ve ever used. Cancelled our flight and gave us no option for a rebooked flight. Called an obnoxious and rude customer service agent who was eating the whole time. She offered us business class flights only and said we had to pay the full amount. Then they refunded the wrong card and refused to pay out a refund. Absolute discusting service!,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6750,How to check in firearm?,"I understand you need to declare it at the checked baggage counter, but can I use a kiosk to print out the luggage tag first, then declare it at the counter? Or do I go straight for the counter, declare it, and let them print the luggage tag? Update: Flew from ORD-PHX Went straight to luggage counter and declared firearm. Showed agent it was unloaded and she stuck a declaration form that I signed in there, I locked it and she put a normal luggage tag on my bag. Took me to the oversized area, they put it through the scanner and TSA officer gave me the thumbs up. Landed in PHX and bag came out with all the others on the carousel.",Southwest,reddit,['Responsiveness']
6751,Concern about dependability,"On a recent flight to Morocco we had our flight time changed 3 times until finally we were unable to make the ongoing connection to Morocco. Air Canada agents did arrange alternate flights and we arrived 6 hours after our scheduled arrival time. I realize airlines need to make adjustments, however it was very frustrating to have so many changes which ended up having middle seats for a long flight overseas. We travelled with 4 airlines on this trip and Air Canada was the most lacking. In future I will look at other airlines first when making travel plans.",AirCanada,trip_advisor,['Responsiveness']
6752,Bad service,"Did a single booking for my family 3 months prior . Still they split the seats for a long haul 16 hour flight from dxb to lax .Instead of giving four seat configuration. Never happened before . The folks at gate terminals very unsupportive and not even willing to listen to you . One word is what they say "" full flight' . Would never ever fly back on this .",Emirates,trip_advisor,['Responsiveness']
6753,not the old delta,"The last three times we have flown delta there have been major issues that they did nothing to cure. This includes lost bags, stranded in Atlanta and missed connections due to flight delays. this last trip they handed us over to United you did an outstanding job. Delta lost our bags but United was able to find them and brought them back to us. Deltas customer service is nothing short of rude and unhelpful. with a best of luck with that attitude. I have flown Delta for many years, but that streak has ended. I now say best of luck with that Delta. Oh, and also paid for first class tickets and was given the last row next to toilet and no refund, partial refund, points or a sorry. Allegient is a better choice at this point.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
6754,Worst airline for customer service,"Flight from Ft Lauderdale delayed (no plane), then canceled (no crew). Ended up on a bus to Key West. Return flight from Key West was canceled. No avail flights for 3 days. No rental cars to be had. Rented and paid for shuttle to Miami to get a plane (Delta) the next day. Continuously told to call United.com for help (useless). Tried to get a refund, but were constantly told that we had to do it ""online"" and wait. Finally got an email reply that they would reimburse $100 for each of us (husband and wife), which didn't come close to paying our expenses. The most frustrating thing about this was that there is NO ONE to talk to. Everything is online only. We bought travel insurance, but that only helps if WE had canceled.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6755,Worst Flight Service,"I’ve booked a trip with Air Canada Vacations, paging more than the competition, thinking that the service was better but it was a total disappointment. I bought the trip for 2 (my girlfriend and I) and we were assigned different seats with no possibility to changed it as the flight was overbooked. For a 4 hour flight, not even a snack was offered and the flight attendants had really poor costumer service (attitude). For the price and service I don’t recommend flying with Air Canada Rouge or with Air Canada Vacations.",AirCanada,trip_advisor,['Responsiveness']
6756,Hispanic family discriminated and evicted from flight 2767,"My family was humiliated and evicted from flight 2767 going from Miami to New York JF Kennedy airport. They were not given their luggage which contains medication of a minor with a medical condition. They are now stranded at Miami International airport without any assistance at all. All my daughter did was asked to have a change of seats for my grand daughter (a minor girl) who was sat between two adult males. They lost their flight and their luggage with valuables and needed medication which going to New York now. There were other passengers complaining but they were Caucasian, and nothing happened. My family is hispanic, legal American citizens and the kids are US nationals born here. Legal help will be needed because our human requests are not recognized.",Delta,trip_advisor,['Responsiveness']
6757,"On time, low cost, convenient flight times.  Always a pleasure.","Rarely a problem and I fly Allegiant a lot. Leave on time, arrive early. Couldn't ask for a better schedule.",Allegiant,trip_advisor,['Reliability']
6758,Non-stop Oakland to Atlanta,Southwest is mostly consistent with professional crew members and comfort of aircraft. The seating could use a little more padding for longer flights but all in all very smooth. I miss the better selection of snacks they gave just a short month ago and have simplified to Fritos or Shortbread Cookies but I also understand cost controls. Always pleasant flight attendants.,SouthWest,trip_advisor,['Assurance']
6759,Rip off,This is the first flight I've ever had with frontier and I'll never do it again. They will nickel and dime you to death just to get a flight. Prices look good up originally but when you start adding all the extra fees it's not worth it.,FrontierAirlines,trip_advisor,['NA']
6760,The fare rules are extremely stringent.,"I attempted to cancel my ticket within one hour of booking due to a change in plans, but the airline's policies are excessively strict. They impose full cancellation fees immediately upon booking, and there is no possibility of a full refund if the cancellation is made within 24 hours. Furthermore, the customer service agents are unprofessional and tend to evade the issue by citing fare rules, making significant efforts to demonstrate your error. There are numerous alternative airlines that are more courteous and attentive to customer needs. I suggest considering booking with another airline.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6761,Don't know what all the fuss is about.,"Cabin crew disinterested and only doing bare minimum. Strange decision to take away blankets and headphones 45 minutes before arrival. This was the same on all 4 flights we took, so not a one off. Other airlines come around in between meals to offer refreshments, not on Emirates. They do the bare minimum and nothing more. Much prefer Virgin Atlantic.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6762,Sapphire Reserve and United Club Infinite,"Hi all, I got a job straight out of college a couple of years ago that requires travel (mostly domestic) once or twice each month. I purchase everything and get reimbursed from the company. 8 months ago I got the sapphire reserve card to build points on travel. However, I am now looking at the United Club Infinite card because of the bonus PQP - 4,000 for a sign up bonus plus 25 for every $500 spent as well as the additional miles multiplier. The biggest problem for me is building status with only domestic travel. I was on 34 planes last year but only reached gold status because of the lower cost of domestic flights which gets me less PQP's. I'm wondering if it's worth it to have both - the reserve and infinite card. Two credit card fees of over $500 a year sounds like too much though. The reserve gives a $300 travel credit each year and my company will reimburse $100 each year for credit card fees. The infinite card gives an 80,000 mile sign up bonus which technically would pay for the fee for two years. I've read about using miles to pay off the fee which I like as an option. I'd appreciate any feedback on the best course of action from those who are better at playing the points game than I am. Should I do both, do both but downgrade one, or just keep the reserve. If you know of a better subreddit to post this in, I would appreciate that too. Thanks! Edit: I would like to add that I plan on getting the Hyatt card in the future. It has a $100 annual fee, but you get a free night every year, so I call that a wash.",UnitedAir,reddit,['NA']
6763,Warning: do not fly avianca ,"Late, incompetent , arrogant and careless staff Let people wait 2 hours in the plane without passing water around Take Latam , gol or azul If you want to arrive, these guys are cowboys !!! I have nothing more to say but Tripadvisor forces me to write more here....no problem",Avianca,trip_advisor,['Responsiveness']
6764,RACISM at its WORST,"I have not witnessed such blatant racism and disrespect in the last 20 years, and I'm 72. African-American passengers who were trying to rebook since Spirit cancelled the flight were ignored when asking about help. A passenger who was at the back of the line was asked something in Spanish, and then the ticket agent came from behind the counter, walked over to her and took her to another ticket agent to be helped, and she soon left. Another person of a different ethnic group strolled up to the ticket counter and was waited on while the Black passengers still waited in line. Then when asked politely if they were going to open another ticket counter, she simply ignored my question, as though I didn't exist. Same thing with another ticket agent. Another agent seemed embarrassed by the unconscionable rudeness, and said, ""She'll be with you momentarily. Needless to say, we were all kept waiting. I thought my battles had made this a better place for my grandchildren, but they will have to fight the same battles. Mrs. Rosa Parks, now its airlines!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6765,Awesome flight crew particularly in light of weather conditions,"We flew home from Florida on Sunday December 1st, although the weather was fast deteriorating, passengers were kept informed, a fact that certainly eased our minds. Cudos to the captain and crew!",AirCanada,trip_advisor,['Responsiveness']
6766,Good and dependable,I fly united most of the times and used to of their system. Things works fine. My flight was also on time without any surprises,United,trip_advisor,['Reliability']
6767,NEVER FLY EMIRATES,"A holiday of a lifetime got off to a very bad start when flying with Emirates to New Zealand. A couple of people had advised me that Emirates was good and we paid £100 extra each to change to Emirates. Before the plane had left to tarmac the boy behind me (aged about 7) was kicking the back of my seat. I stood up and asked him to stop and as he was sitting next to an adult I assumed this was his parent but it wasn't, nor was anyone in the section of the plane, even the steward didn't know who his parents was until much later and they were in the section behind us, fast asleep, whereas my husband and I got NO sleep. The steward and even the Head steward did nothing to help me, apart from trying to reason with the unruly kid, which didn't work. When I wrote to the Head Office to ask why children so young were not sitting near their parents and could I be compensated by having the £200 extra that we paid returned, my question was never answered and I never got compensated. It was a night flight and I got no sleep, neither did many in that section. By the time I left the plane, apart from being very pleased to get off that plane, my back was killing me. I have been a nurse for 42 years and have a `nurse's back' from all the lifting I have done', I could barely walk off the plane, and I was in tears. I said on the way out that THIS WAS THE WORST FLIGHT I HAVE EVER BEEN ON AND I WILL NEVER FLY EMIRATES AGAIN. We only had 2 days in New Zealand and it was agony to get around to make the most of our short time there. I went back to the people who told me that Emirates were a good airline, and one of them then said, sorry to hear about your experience, the stewards are not very good if there is a problem. Now they tell me. When the boy and his younger sister weren't kicking the back of our seats, they were running around the plane, playing cowboys & Indians. My husband saw a steward banging her head on the wall as they run through where she was preparing food. They were running around the whole plane, even where the staff go to have a sleep. At least my back wasn't get kicked but this wasn't right.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6768,Great Deal on Flight,Had a very smooth flight and the flight attendants were great! Came around numerous times to serve you. Boarding went effortlessly. Will fly them again. Aircraft was brand new and sparkling clean.,Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
6769,AVOID AT ALL COST!!!!,"I had the ""pleasure"" of booking a flying through this airline from San Diego to Tampa Bay. I knew Frontier had a bad reputation for price gouge on bags, terrible customer service and unreliability...an it seems they didn't disappoint. I paid an extra $250 for my girlfriend an I to have checked bags, carry on and ""premium"" seats. The Seats: The seats they claim give you an extra 8 inches are worthless. They are about the same as the rest of crammed seats on the plane and if you sit in the very front row you'll discover you have less leg roam and personal storage then anyone on the plane. Checked Bags: Frontier does price gauge like crazy for those checked bags. As mentioned I paid for a bundle do that included my checked bags. Which came about to around $250 for 2 people. Well what they don't tell you is if your bag is over the 40lbs limit you have to pay an extra $50. For a single pound! But that's not even the worst part. We had a layover in Vegas and they misplaced our luggage. When talked too baggage services an they, ""This happens all the time"". So we filed a claim and they guaranteed us our bags would be back next day. The following day, they contacted us and told us that they received our bags and said we needed to be there before 11 o'clock to pick them up. And I arrive at 10:15 to pick up the bags and the ones in the baggage claim area. So we go to the check-in ticket stand to ask for assistance. The single employee Who is visible that works for frontier says ""well you guys are just gonna have to wait til 11"". At this point I almost lost it, because I was understanding of the system with it not being the employees fault. But clearly they don't care. I can visually see my bags in the baggage claim area and they're telling me I have to wait longer after they messed up. So my friend and I waited an extra 45 minutes to collect the bags that they misplaced. And of course they didn't shop back up to the baggage claim area on time. So I walked back to the checked bag area where there are literally eight employees standing around. When I asked them if they can assist me getting my bags two of them gave me dirty looks. And said you have to wait for the lady to go to the baggage claim area to do it because They were too busy...I'm so happy we paid the extra $300 for them to manage our bags. By the way you'll also see just help busy they were when I asked him to help me in the pictures that I post.... Clearly they were having an emergency that they couldn't help one customer. Do not fly this airline, their customer service is terrible, they will lose your bags, and they overprice on basic services",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6770,Viaje desagradable,"Por favor no viajen en esta aerolínea, tiene un servicio malicimo, los empleados son unos ignorantes pesados y no se diga la compañía de avianca te dan un precio cuando compras el boleto y cuando estás en el aeropuerto de elevan los precios de las maletas te sacan hasta $150 por una maleta con 16 libras que esa por lo general va incluida con la compra del boleto, y no te dan ni un vaso de agua, por favor no viajen en esta aerolínea... 👇",Avianca,trip_advisor,['Responsiveness']
6771,Muy buena!!,"Si bien el vuelo no fue directo sino que fue EZE-LIM-SAL-SFO, las escalas fueron muy cortas 1:30 hs. El servicio es excelente en todos los vuelos, aviones con una disposicion muy comoda entre filas de asientos.",Avianca,trip_advisor,['Assurance']
6772,Service delivered as expected,We used Delta for a two leg flight from Toronto to San Juan Porto Rico via Atlanta Georgia and return and found the service met our full expectations. It was basic service but the flight crew were pleasant and looked after us well. On board entertainment was non-existent on the leg from Toronto to Atlanta but was available from Atlanta to San Juan.,Delta,trip_advisor,['Responsiveness']
6773,Never again!,"Worst experience of my life. Flight delayed, finally boarded plane and sat on plane in extreme heat for 3 hrs until somebody had medical emergency and we finally deplaned. Cancelled our flight and had to get a room rental. Delay, delay, delay, cancel. Never again",AirCanada,trip_advisor,['Responsiveness']
6774,"Like the direct flight, but the didn't find the Flight Attendants very friendly.","Prices are reasonable, as long as you can limit your luggage to one small, personal (backpack-sized) item. One bag in the overhead is very costly, and a checked bag is even more. We like the direct flight option, which is why we usually choose this airline. The most recent time we have flown with them, however, we found the Flight Attendants to be quite curt and not at all friendly. That could have been a fluke, as we haven't found that in the past. Hope to have friendlier ones the next time we fly with them. :)",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
6775,Denied refund for a flight THEY cancelled,"United Airlines is the WORST airline ever. I had a trip back to my home last July and they delayed it for a day, then canceled it altogether. I found out they canceled it the night before I was supposed to fly, so I called for a refund and the lady said I would get it back to my credit card in 7-10 days. But you know what? It has been 7 MONTHS and still nothing. I've filled out the form, repeatedly emailed to no response. I called them two more times after that and the first time they said they transferred my request to HK quarters and wait for an email to be sent to me, and the second time they said they denied my refund and check my email for the reason. There was NO email whatsoever. The worst thing? My friend was on the same flight as me and she got her refund months ago. The only difference is she has a green card and I don't. They're literally robbing and scamming people. What kind of airline denies a refund to a flight THEY canceled?",United,trip_advisor,"['Reliability', 'Responsiveness']"
6776,The worst airline ever!!,"They just literally ruined the one and only trip that we did not have to cancel this year yet, due to the Pandemic. We had a trip planned in August (direct flight both ways). Which we know it costs a lot more than connecting flights..... All of a sudden, we received an email that both flights are now connecting flights, and each has 4-5 hours lay-over in a different state. Seriously?!?! This is NOT okay! Especially, during this pandemic! Why do we have to spend hours each way in another airport?!?So, we have to worry about taking 4 different planes, instead of two!!! Sanitizing and cleaning 4 planes instead of two!! And, how about the fact that waiting 4-5 hours each way in an airport full of ppl!! How is this safe for their travelers?!?!? How is this right?!?! They do not value their customers or their time!! This whole thing is NOT safe!!",Delta,trip_advisor,['NA']
6777,Pleasently surprised!,"First time flying with Avianca, and I was pleasantly surprised with the service. Amazed we actually got served lunch and free drinks (including a couple of beers). Had a missed connection due to weather, and we were put up in a superb hotel with all meals covered.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6778,Never fly with jetblue again.,This stupid airline delay my flight > 3 hours with no explanation. No accommodations. No help rebooking with other airlines. Help desk was very useless and very unprofessional. No other option unless I pay out of pocket to cover another flight ($1200). All other flights departing from Atlanta are ON TIME so I know they screwed up. First and last time with jetblue. Very very unhappy.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6779,Best airline i have flown with,"Jetblue has the friendliest and helpful staff both in airport and on board the flight from other airlines we have flown, Jetblue is known for having the most legroom, and on board we experienced a very Clean and new aircraft, at the arriving airport when we got to the luggage caracul our luggage was waiting for us In general we have flown with Jetblue more the 10 trips and we always had a great experience",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6780,Unhappy,"Upon boarding the plane, there was 3 gate attendants at B8. One announced people who are diamond mbrs, veterans & woman w/small children can load first. Everyone on that flight lined up & began scanning in where there was no differential of who was who. Mid ways through the line, the attendant who was standing at the scanner announced “Zone 1” , which my husband & I were. We were in the back of the line because of the gate attendants did not follow procedure & when questioned your attendant became agitated & stated “ due to the flight being behind, we are just trying to get everyone on the plane”. Regardless of that, procedure is procedure even in that instance. It did not appear that your attendant was checking who paid f/carry ons & what zone people were sitting in. I am very displeased & customer svc was not met. It’s not what you say , it’s how you say it.",FrontierAirlines,trip_advisor,['Responsiveness']
6781,DO NOT FLY WITH AIR CANADA,"After flying with Air Canada from Toronto to Houston IAH on August 3 2021, I go to baggage claim to collect my bag that never showed up. After waiting in line for about 20 minutes waiting for everyone to FILE A CLAIM because multiple bags went missing, I do so too. They tell me that my bag would be delivered to my house in a short time so I accept that and give them my information. AFTER 4 DAYS my bag is still missing and they are impossible to reach. The office gave me 2 numbers to call but the first one rings and then they hang up with just saying “sorry we could not get your call”, and the second one makes you wait FOR HOURS without responding. The minimum they could do is refund me for my bag as it has been missing for days and I have received no news since august 3, but they make it impossible to even talk to an Air Canada worker. AVOID AIR CANADA AT ALL COST IF YOU DON’T WANT YOUR BAG TO GO MISSING FOREVER",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
6782,Handled Weather Delay,Heavy snow in Indianapolis delayed the flight but only for an hour. Some airlines detoured flights for Indy to Denver. Due to a mix up our party was not at the gate for boarding and an Allegiant rep from Las Vegas actually called our cell phone to see if we were still planning to fly and they held the plane while we scurried thru the airport! They are a no frills airline but they provided us with great customer service.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6783,Worst airline,"Hear me out yall. My friends and I were traveling to US for our friends wedding and due to the weather, our flight got delayed by 20hrs. Air canada refused to give our checked bags for some reason and the next day, we tried to claim our bags and air canada staffs just didnt want to bother helping us because apparently “its not their problem”. We were never supposed to even check in our luggage but they kept forcing us to check in bags due to limited space in the cabin. They need to give us the bags back regardless of flight delays or layovers but those air Canada crews are too lazy to deal with the situation. In the end United airline staff helped us claim our bags. its embarrassing how as a canadian, we got help from US airline. In the end, it took air canada 24hrs to deal with our check in bags while it took the US airline 30mins. So my conclusion is Air Canada staffs are 23.5hrs behind the american airlines. Ill just start calling you guys embarrassment airline. Also keep in mind my friends and I will never board your flight ever again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6784,Customer service is absolutely awful.,Phone lines are a minimum of 2 hours wait to talk to a representative. They don't give you the option for a refund on the site only an ecredit that expires in a short timeframe. I will absolutely never fly delta again. They are the worst airline in the USA for quality and customer service. DO NOT FLY DELTA!!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6785,Un long vol très agréable ,"Suite à une défaillance de Swiss au départ de Genève, nous avons été rédigé par Londres sur Avianca Airlines pour arriver à Bogotá en Colombie. Ce voyage fut une nouvelle découverte d’une compagnie aérienne, que nous avons par la suite utilisée plusieurs fois pour découvrir un pays incroyable. Le service et l’équipage était toujours disponible et à l’écoute du passager. Il était aussi discipliné. Seul et gros hic est le service au sol à Bogotá. Ma valise a eu besoin de 5 jours pour me rejoindre. Le service était incapable de retrouver dans les 2 jours mes bagages et surtout incapable de faire un suivi satisfaisant de l’information car il y a un call center mais il y avait 2 adresse mail et de multiples interlocuteurs qui chacun n’était pas au courant de ce que l’autre interlocuteur nous avait transmis comme information. En fin de compte je n’ai récupéré mon sac que 7 jours plus tard. Des incompétents, le personnel au sol. Dommage, car le service en vol était toujours bon.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6786,Delay boarding for over 40 minutes with no weather conditions or any conditions at all.,"United airlines is absolute worst for international travel, stay away if you want a pleasant flight.",United,trip_advisor,['Assurance']
6787,Irresponsáveis,"Um bando de picaretas, comprei ida e volta Cartagena partindo de Sao Paulo. Na venda a aeronave era uma configuracao e paguei caro para escolher os assentos. Na verdade o voo avontece em um A319. Um lixo de aviao , a cabine caindo aos pedacos. FUJA dessa Cia. Vagabundos",Avianca,trip_advisor,['NA']
6788,Event Manager,This flight is always pretty good and uneventful. The flight staff are so nice and attentive. And flying in afternoon you sometimes get the greatest sunsets above the clouds.,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
6789,"Amazing service, smiley staff, Wifi + dogs...what else you need?","We haven't flight with them, that was our first experience. Flight was on time to Miami and back also. It was a std. Airbus and has a very good leg room for no extra money. Pets allowed, so we had a very cute new friend on our trip. The stewardess on the plane was so lovely!!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6790,Nonexistent customer service.,It has become absolutely impossible to talk to a person at Frontier Airlines. If you have any sort of problem you are completely on your own. I have been trying to get a refund d for a Discount DEN membership that I forgot I had and finally just had to go to my credit card company to handle it. I will probably never fly on Frontier again unless this company makes a big change in their customer service.,FrontierAirlines,trip_advisor,['Responsiveness']
6791,ANother full flight - no one was coughing,"Got an empty seat beside me - that's the best seat in the ""house"" Good crew and one of the attendants thought he was funny - not so much but that's OK. On time flight late in the day - that's good service.",SouthWest,trip_advisor,['Responsiveness']
6792,You Get What You Pay For,"Communications Breakdown Our flight Allegiant 2162 on July 2, 2019 from Richmond International Airport to Sanford/Orlando International Airport, which was supposed to depart around 9:50 pm, was delayed over an hour and ultimately canceled due to a service/maintenance issue, and rescheduled until the next day. That is not the problem. It happens, Naturally, we would rather not fly on a broken plane. However, the entire experience from a customer service standpoint was one of the worst I have experienced in over 50 years of flying. 1. When the plane was delayed, the flight crew did not give us enough updates about the reasons and how long the process would take. 2. After we were asked to deplane, an employee requested that we return to the ticketing counter to get hotel vouchers but did not mention our baggage until prompted. 3. At the ticket counter, we lined up while employees spent over half an hour (maybe longer) trying to arrange complimentary hotel nights for all passengers who lived more than 50 miles from RIC. No apologies or updates were announced during this process or for the next hour-plus while just two employees processed our hotel vouchers - with BOTH employees working with one party at a time instead of each taking a party. 4. When we finally we received the hotel voucher we were directed to the lower level and told to wait for an airport shuttle. At this point it was 2 am and none arrived for the second half of the passengers waiting. We called the phone number for the hotel where we were supposed to go and they said their shuttle driver had gone home for the night but another hotel would send a shuttle. When we called the other hotel, they said in fact their shuttle service also had stopped. The resulting confusion wasted another half hour plus before we wised up and called a Lyft. At no time did an Allegiant representative contact us to make sure we were okay or follow up on the shuttle. 5. When we arrived at the hotel, there were 25-30 passengers trying to check in and only one hotel desk clerk, so naturally, it caused another long delay. My husband and finally gave up and walked to the hotel next door and checked in, having to pay full price because they did not accept the Allegiant voucher. 6. The flight was rescheduled for today at 1 pm. Typically there is no Allegiant service out of RIC on Wednesdays, so agents were off work. Only one arrived 2 hours before flight time to check bags. No announcements or apologies were made to the long line of passengers who once again had to line up and wait for an hour to be processed. 7. The rescheduled flight was NOT listed on the RIC airport master Departures board, causing more confusion and distress amongst the delayed passengers. 8. Wouldn't you know it, the plane arrived at the gate late and departed 40 minutes late. Once again we had no apology or explanation until a passenger asked the flight attendant to please make an announcement. Then they made two excuses: ""We miscounted the bags (!)"" and ""Everybody was supposed to have the day off today."" Meanwhile a full plane of passengers was delayed, forced to go without enough sleep, and most of all, miscommunicated with. Ritz Carlton used to have the policy that employees - down the the chambermaids - had to ""own"" a guests problem until it was resolved. Allegiant employees and contractors may work dilligently to solve passengers' problems but because they fail to COMMUNICATE with the passengers at every turn, the impression we received was one of mass incompetence and lack of caring. We did receive $100 flight vouchers as compensation but it will be a long time, if ever, before I fly Allegiant again. And by the way, if you try to use the excuse that you are low-cost, but by the time you add in all the fees (like charging $2 for water on the plane), Allegiant costs the same to fly as any other airline. Sincerely, Louisa Beckett",Allegiant,trip_advisor,['Responsiveness']
6793,A cluster*%&# of an airline!,"Frontier has gone down the crapper. We were booked on a flight from Burlington to Denver, and was alerted when we got to the airport that they had decided to fly a smaller plane that day, which meant that a good portion of the passengers on the sold-out flight would not be able to fly. We were one of the lucky ones but numerous people were booted off the flight. Don't get swayed by their ""low cost"" prices you see online- everything, and I mean everything, is an add-on, including water!! In an age where the customer experience is everything, it's amazing to me that this airline is even in business. I'm hopeful that this business model explodes in beautiful fashion and allows another airline with more common sense to fill the gap.",FrontierAirlines,trip_advisor,['Responsiveness']
6794,A melhor companhia aérea do Brasil,"A Avianca Brasil, na minha opinião, é atualmente a melhor e mais completa companhia aérea. Aeronaves novas, tripulação altamente qualificada e muito prestativa, serviço de bordo inigualável e entretenimento de alta qualidade. Além do espaço entre as poltronas que só eles têm em todas as categorias de voos.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
6795,Regular carrier service level at a discount price,This is a very professionally operated airline with good equipment and professional crews. You feel like you are flying one of the major carriers.,JetBlue,trip_advisor,['Assurance']
6796,Nice Flight,"First time, nice,pleasant. Good customer service, attentive staff, able to listen. I was flight with two minors they sat us together. Snacks you can buy during flight are expensive, $ 3 for a CUP of water ???",FrontierAirlines,trip_advisor,['NA']
6797,Flying from Syd to Houston,"Had a terrible expecoence flying with United airlines, their staff are very rude, the checking process is horrible and the airplanes are so small that even a tune can feel like a lux apartment(trying to put my hand bags in the locker space onde the canines but there weren’t space and I wasn’t in the middle of the line).",United,trip_advisor,['Assurance']
6798,DO NOT FLY WITH PETS,They kicked me off my flight for my 15 lb small dog in a carrier that I had paid for. This did not go against their pet policy besides a point they made up that’s not even displayed in the written policy online. THANKS FOR RUINING MY WEEKEND JETBLUE!,JetBlue,trip_advisor,['Responsiveness']
6799,Avianca es un DESASTRE ,"La peor aerolinea en la que viaje. Son DESASTROSOS!!! Desorganizados, un trato horrible, te cobran lo mismo que cualquier aerolinea y no tienen NADA. Arriba del avion te quieren cobrar para comer o tomar algo, no tienen pantalla de entretenimiento y lo peor de todo, realizamos un vuelo de noche y los asientos NO se reclinaban. Ni para cargar el celular tenia. Nunca mas elegiria ni recomendaría esta aerolinea.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6800,"Excellent, always on time and the best schedule for Europe.","I used to travel to Europe for Business with another US Airline, then 12 years ago I start using Delta because of their Itineraries and convenience. As of today I don’t have any complaints and use Delta for Personal and Business trips.",Delta,trip_advisor,['NA']
6801,Great crew,Great Crew. Everything went smoothly. Loading and uploading went quickly. Clean bathroom and seats...,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
6802,Layover in Denver,Southwest has some rude employees in Denver. I tried talking to a young man at the counter. I ask him a question. I have notes at home because I intend to write a letter to Southwest concerning this young man's behavior. The lady working with him was no better. I had to go to another counter across from his to get help. She informed that the young man didn't like working at his location. No matter where he works he should treat customers better. If no customers then he has no job.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6803,Non Stop Flight -,"Allegiant runs some good offers but you need to jump on them right away. if you wait then you loose. they charge for everything. Seat, baggage, drink (non alcohol), snack. I have been impressed by some of the pilots but the crew not so much.",Allegiant,trip_advisor,['NA']
6804,Great TPA/AMS/TPA nonstop flights.,"The best seating configuration (2/3/2), excellent service, great entertainment options, and best of all, Tampa has the most efficient customs and immigration operation in the entire US.",Delta,trip_advisor,['NA']
6805,Raleigh-Durham to Charles de Gaulle,"We have flown this flight several times in the past few years coming and going to Bordeaux. It is the only direct flight to Paris from RDU so would have to be pretty bad not to take. That said, it’s a pretty good flight. We have noticed the food getting slightly better in the past several years. On our flight in September they actually had warm chocolate chip cookies. We fly comfort plus so are not quite as cramped as economy. The flight crew is attentive and nice overall. We were surprised that they didn’t give us the whole can of Bloody Mary mix when asked, as $2000 seats should at least get us a full can.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
6806,Non stop to Orego.,We had the extra legroom seat which is very generous. This includes a checked bag so it’s an additional value. It included snacks and soft drinks. JetBlue has an entertainment system but the movies were playing on a schedule not on demand. This was a cross country flight and the upgraded seat was well worth the price. JetBlue is competitively priced and the upgrade is too.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6807,Flying is pleasant again,This was our first round trip with Allegiant. The process from boarding to arrival was smooth. The flight crew was pleasant to be around and seemed to truly love their job. We have three more trips scheduled with Allegiant this year and will do at least two next year. The price was highly competitive with the big guys. Their flights are non-stop into smaller airports. Given the reduced hassle and not having to fight traffic around larger airports more than makes up for a slightly longer drive to your final destination,Allegiant,trip_advisor,['Assurance']
6808,Baggage allowance less & price too high,The price also higher compare to other airlines and baggage allowance also only 25kg I feel like traveling on Budget airlines,Emirates,trip_advisor,['Tangibles']
6809,We lose the perks b/c Delta makes changes,"We booked tickets on Delta One specifically for the perks of that flight. We would have a first class cabin similar to a transcontinental flight as well as Lounge access. Well Delta went and changed our flight and our plane, which meant we no longer got the perks of a Delta One cabin, and it lost us Lounge access because they don't consider standard first class worthy of lounge access. BUT THESE WERE ALL CHANGES DELTA MADE. The only reason we booked on Delta to begin with were for these specific perks and we end up with NONE whatsoever. We called customer service and all they said was ""sorry"". They wouldn't even give us a day pass to the Lounge. There's a reason we don't fly Delta... they were no help and we are still left with nothing. Boooooo",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
6810,Always visit flyfrontier.com to avoid airport fees!,"Always pay for everything in advance! Yes you have to pay for a backpack (they are very strict on carry on bags) My seat selection was $0 and I purchased my bags ahead of time don't do it at the airport! Not sure way everyone hates on Frontier you have to know how to fly on them. Here are screen shots from my check in to help you all -- if you ignore the questions you have to pay big bucks at the airport! They will charge you for airport assistance, backpacks and seats at the airport do all that in advance they even warn you see screenshots be an informed consumer! It's your fault if your not...",FrontierAirlines,trip_advisor,['Responsiveness']
6811,Neglected by the staff,"Old plane, nearly empty, uninterested staff - they had better food than the passengers, all announcements only in Spanish, no flight entertainmen, although the flight takes nearly 4 hours.",Avianca,trip_advisor,['Tangibles']
6812,Moved apart for no reason!,"I was flying with my wife back to Heathrow only to receive an email stating they had changed my seat, not boot my wife and I just me. No explanation no comeback just a we are moving you… we paid for these seats at the rear of the plane and with a single spot I get moved to a middle row in the middle section leaving my nervous partner sitting next to a random stranger…. When I asked why at checking they said they didn’t know but to contact customer services once home. The hassle and anxiety my wife and I have gone through desperately trying to sit together, it’s ridiculous",AirCanada,trip_advisor,['Responsiveness']
6813,"safe,clean and on time","We flew both ways , the flight was on time to the minute on both flights, very clean and the staff was very freindly.. also love the fact bags fly free. will book again in future",SouthWest,trip_advisor,"['Reliability', 'Tangibles']"
6814,No Frills Airline!,"I like Southwest because its easy to use, recommend the early bird check in, makes life so easy. The attendants are always friendly.",SouthWest,trip_advisor,"['Tangibles', 'Empathy']"
6815,Long delays.,Moline to Orlando 4 hour delay leaving Moline. Return trip Orlando to Moline 5 hour delay leaving Orlando. Hate sitting waiting at airports because of delays. Was never given a reason why we were delayed. Moline started at a 1 hour delay ended up 4 hours. Orlando started at a 2 hour delay ended up 5 hours but they did give us free water or soda the last hour of our wait. Was also hungry. Had to buy our own food. Should have been home eating dinner by this time. We were lucky Enterprise car rental knew we were going to be late and waited for us.,Allegiant,trip_advisor,['Responsiveness']
6816,vacation experience,"pleasant flight, polite, efficient crew beverage service was okay but didn't care for the pretzels they provided - don't go well with tea or coffee! check-in was fast, accommodating personnel baggage claim easy",SouthWest,trip_advisor,['Responsiveness']
6817,Not my best Business Class Experience,"Flown Business class wirh Emirates several times on long haul multiple flights from Manchester to Bangkok and have always felt the experience was excellent. Last flight home on our return leg from Dubai we boarded at gate 29B in Dubai. This was a shambles and I can't understand why unlike all other boarding gates we had to join the economy queue and go through a pointless random security check, wherein it was noted that only women where being stopped, the men went through which I find most disturbing! By the time my wife had been stopped by security a second time we then had to wait a good 15 minutes to get to the air bridge where we could then board the upper deck. Every other Emirates gate we boarded an A380 at allowed us to check in and board separate to Economy. The flight itself was fine, the problem was the food menu had nothing on it I could eat, so I asked for some cup noodles which I have had before on Emirates flights. The attendent told me she would have to go to the lounge and fetch some later, I then also mentioned this to another member of the crew and she also came back about an hour before lunch to tell me she would not leave me starving. Anyway the bottom line is the noodles never turned up, so I did without any food for 7 hours. There was little interest shownm possibly becasue I was asking for something not the norm. juyst before landing the same crew member asked me if I got my noodles and when I told her no she brought be some chocolates. I had to ask for a dessert before landing which was hardly nourishing. I know these people are busy but I just felt this sub standard service cosidering what you pay. The issue with the B29 gate was just the start of a bd return trip home.",Emirates,trip_advisor,['Responsiveness']
6818,Great value great service,We had never flown with avianca before this teip and were surprised at the great value and service. The layovers were short and the vip lounge in san salvadore sells a one day pass that was eell worth the money if you have to spend many hours there!,Avianca,trip_advisor,['Assurance']
6819,"Nice, smooth flight","The flight was quick, very smooth, and as expected. We were served drinks and those wonderful Biscoff cookies.",United,trip_advisor,['NA']
6820,worst airline ever,"So our trip back to Philly started in miami to atlanta,upon checking in we were greeted with a rude agent the desk who refused to help us with our bags that was a little overweight by a pound.we were charged $99.00,we were trying to talk to him and he pushed us off to another line.once we got things straight with check in we went to our gate just to find out that our flight was delayed 3 different times...real inconvenient and no reason why.when we finally boarded the plane was dirty and had food crumbs in our seats that we had to clean off,my husband had to use the restroom which was nasty with something sticky all over the floor.when we were ready to depart the pilot tells us the delay was due to problems with the engine and went in to start one engine at the gate.if there was issues like that why fly that plane?that was not safe.there was one rude and very unprofessional flight attendant who took a sarcastic tone with a lady who was concerned about the safety of the plane because it was making a loud squeaking dound .the flight att asked her if she had an emergency. and told her the noise was normal for an airbus..all lies because my husband works with planes and says that was not normal so they had us fly on an unsafe plane...when we went to claim our bags,my son who has special needs .his bag was put on a flight to Chicago ..because of the incompetent emoyees who handles luggage don't care what they do with your bags...long story short as I write this we are at home still waiting on his luggage that should have been her by 3:30 this afternoon so you sls have lackadaisical delivery guys.i will never fly this airline again nor will I recommend to anyone.this airline is the worst and needs to be shut down.",SpiritAir,trip_advisor,['Responsiveness']
6821,What I get out of this is you care nothing about the customer or you would make this easier for us to navigate.,Kinda funny how they want to charge you a $25 fee to check in at the counter. Yet I’m not able to check in with their mobile app because it won’t let me choose self-service instead of agent assistant ($20 fee). I’m a grown man and can handle walking onto the plane by myself. So I try to check in on the actual website. And on that it says I already chose self service but I owe a $3 charge. Still not sure for what but whatever I just want to check in so I try to pay that. Put all my info in select pay. Just takes me back to the home page and says I still owe $3. This airline is an absolute joke. If you are going to try and charge people to check in at the desk you all need to get your sh$t together so we can check in through mobile devices,FrontierAirlines,trip_advisor,['Responsiveness']
6822,APPALLING SERVICE AND VALUE,Despite paying Premium Economy we were offered only an orange juice. They then ran out of food. This was the worst value flight we have ever taken. Date of this Flight was June 2018. System did not cater for that.,AirCanada,trip_advisor,['NA']
6823,Don’t book with Spirit ,"Boarded plane, that had already been delayed almost an hour, only to have to get off when our pilot was sent to another flight. Poor management and poor decisions. A flight that was to leave at 11:03 pm is now “supposed to” leave at 3:30 am. Lots of hardship for a lot of people and their families. Poor service. I have no desire to ever book with Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
6824,Book elsewhere,No matter how cheap the flight. Book elsewhere. I bought from them and they signed me up for the membership. Didn’t charge me the membership price and didn’t care. The customer service is horrible. Just spend the extra money and book sign someone else. The one way bag fee is 60 bucks!!!! Not worth the trouble.,FrontierAirlines,trip_advisor,['Responsiveness']
6825,Excellent Airline ,Emirates always surprises me with the level of excellent quality and quality of service. They are always exceed my expectations. It becomes my first choice even if they are more expensive than others.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6826,Seat suggestions?,URL: URL Thumbnail: URL,Delta,reddit,['NA']
6827,Awful airline.,"Avianca is the worst airline I have traveled with. They charged my family (my 4 month old baby, my girlfriend and myself) 120 USD per checked bagage, and 220 USD for the baby’s mattress (360 USD total). We has tried purchasing our luggage carry online 3 days prior to the trip and the website was buggy. We were never able to complete the transaction. Nonetheless, Avianca staff had no sympathy whatsoever to our cause. I highly advise people to choose other airlines, ones that don’t rip off their customer.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
6828,Always Happy to Fly on JetBlue,"I was in seat 22F on my flight from LAX to BOS and had plenty of legroom (I am 6'3""). The staff was very pleasant, the flight was on top and we arrived early at BOS. I always love flying on JetBlue since they provide free snacks and drinks as well as discounted food if you pay with their credit card. The only downside I found was that the WiFi was extremely slow. I had issues with sending texts, checking Facebook/Instagram and just handling basic internet things. Hopefully JetBlue updates their WiFi to higher speeds.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6829,Cancelled flights,"If I could give ZERO stars I would!!😡 My daughter's flight has been cancelled two days in a row now... This morning being 2 hours prior to departure!! STILL on hold , 22 min and counting to speak with a rep... Outrageously ridiculous and their email is certainly not sufficiently apologetic; they should be resolving THIS issue and not us trying to reach them!!!! NEVER AGAIN DON'T deal with SPIRIT airlines!!!! What a joke!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6830,Don't Travel With Your Pet!,"My husband recently retired and we have looked forward to 4 weeks of travel for some time. Initially going to North Dakota for an Uncle’s memorial service. Then to my son’s home in eastern WA to celebrate him receiving his Master’s degree. Final onto our summer home in Lake Steven’s, WA. We have never flown with our dog, a 15 lb. MalteseTerrier. But for 4 weeks from home we wanted her with us. And we knew she would rather be with us than in a kennel. We researched flying with her. Bought an airline approved carrier, made sure we knew the right carrier dimensions for United, talked with her vet, received the right travel documents. We rehearsed her in her carrier. Going for drives with her in it. Finally travel day arrived. We have a Sherpa carrier For dogs up to 22 lbs. Our dog is 12lbs. As stated in her health certificate. The Sherpa carrier is designed by weight of dog and length. - “ For lying down only”. Remember this is United Airlines approved. When we got to counter to check in. They wanted her out of the carrier. She was already mildly sedated. They wanted to see that she could stand in the carrier. Well she can’t. It wasn’t designed that way. she was quiet and cooperative. They would not let us on the plane because she could not stand up. ( An hour and 30 minute flight). The gate attended got the manager and she also stated that she wanted to see the dog stand up in the carrier. Have you seen the height under an airline seat. It would be difficult for a dog to stand up under the seat. We had no alternate care for our pet but hurried to get our son to pick her up. We had to pay extra to check my carry on sincerity dog was my carry on. We have made several attempts to contact United regarding their treatment on this flight. We were told no representative could talk to us about this. We would have to send an email to customer service. We were told we would hear back in 5-7 days. That was June 5. It is now June 20 and we have not heard from United. My husband even checked FAA guidelines and we were within their recommendations fir in- cabin pet flight. Addendum: Remember we were going to be gone for 30 day’s. My husband flew down to get our little dog. He flew her up to be with us on Alaska. Alaska treated us with care and kindness. No problems flying her in-cabin with Alaska! Thank you Alaska!",United,trip_advisor,"['Responsiveness', 'Empathy']"
6831,Mask Nazis,What the hell has happened to our country. My family was harassed the entire flight to make sure our mask was above our nose. Then they had a supervisor confront me when I got off the flight. She was nasty and rude. Southwest just became southworst in my opinion. Spend your money elsewhere!,SouthWest,trip_advisor,['Responsiveness']
6832,"""Cheap"" rate....Expensive Extras","The rates were ok, but the extras they charge are a bunch of crap. You get a ""backpack or computer bag"" for ""free"" but to take a standard carry on it's $20 ONE WAY! Then top get an assigned seat you have to pay an extra fee PER SEAT no matter what seat it is! For a family with children, this is a NEED and I had to choose that option, taking the cheapest one at $11/reserve seat totaling and additional $44 for the 4 of us and $88 round trip! It's just those kind of things that are bs! If it wouldn't have been for the direct flight to and from, I'd choose a different airline!",Allegiant,trip_advisor,['NA']
6833,a disaster waiting to happen,"Spirit Airlines is a disaster waiting ti happen. They have no clue...rude, incompetent, and devious best describes their operational standard. Just don't fly with them - best advice.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
6834,Highway robbery for Carryon Luggage. The size check was the size of a book and they charged $117.81. Unbelieveable!,"I booked my flight to return to Fort Lauderdale on 10/12/23 and the amount listed was including one checked luggage and one carry on. When I got to the airport, I was told that if my carryon bag didn't fit the size check (which was the size of a book) that I would have to pay $117.81. My carryon bag was empty, and it still didn't fit the size check. I almost missed my flight because of this size check with the carryon luggage. This is highway robbery. I can't believe that Sprit Airlines would do this to their customers. This is the first time and the last time I would fly Spirit Airlines.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6835,Excelent Attention and Flight Experience,"Flight attendants were very helpful and kind. Flight was on time always, in every connection. I will use Spirit again. It`s getting better each time.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6836,Great experience!,"The experience with Emirate was amazing! awesome! from the the check in to the landing. The first class is awesome,super spacious,like a small studio with all the amenities you might image. The flight services are awesome, super attentive and professional, and the food is better than high end Michelin starred ones!!!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6837,They are liars,Horrible worst airline to travel . They modified my flight three times and couldn’t even give me the meal voucher they promised me twice . They lied to me and had me waiting for it . Stay far away from this airline . Plus in the fees they charged for baggage seats and overweight . You would definitely save money flying somewhere else . Don’t even think about it . And the people they have as customer service I can’t understand a thing .,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6838,Best airline experience ever,"We were a family of 3 on Europe trip to cover 10 countries. I never flew Emirates before. I thought Malaysia, Thai and Singapore Airlines were good. Emirates is just another class. Kids and elderly get special treatment - early boarding, toys, complimentary photos which is still on our fridge. It's not that they did considerate acts. They were considerate. I am a tall guy the leg room is just so comfortable. It didn't feel like we travelled for 21 hours. Usually I start to feel uncomfortable after 4 hours.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6839,Charge for everything,From seats to luggage. Low fares are based on them charging for everything. Plane sounded like a moped as we are taking off. Waited an hour and a half for our luggage so we missed our transportation and had to wait another hour!! Will definitely spend the extra for another airline next time!!,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
6840,Excellent service on Korean 787 dreamliner.,"This Delta flight DL 7667 is operated by Korean Airlines KE 091. It was a Boeing 787-900 Dreamliner. This was part of a BKK-ICN-BOS flight. I do not fly domestic US carriers but this was operated by Korean and booking with Delta was $200 cheaper. The width and pitch was unbelievable spacious. I had a good 2-3 inch space between knees and seat, and I am not skinny. Also, the plane was only 25% full so there was no one within 3-4 rows of me. The Korean service was excellent as I have always experienced. The AV system is not the greatest. The plane was clean and flight attendants wore masks and protective wear.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
6841,YYZ-LHR return Premium Economy,"I had a first row bulkhead seat in the PE ""cabin"" and thought it was really pretty good in terms of legroom. I can't say it was a lot wider or bigger in general than regular economy but because bulkhead seats have the tray and IFE stored in the armrests I understand there's a slight reduction in seat width compared to other PE seats. Overall though it was quite comfortable for a 6 hour flight. I have to say, putting the chair into recline and getting the IFE out of the armrest took a fair bit of effort and force. Not the smoothest functionality. The food experience seemed very 'economy' to me and probably was the same. Somehow they ran out of what would have been my first choice and I had to take a butter chicken dish which was bland but edible. Sitting in the first row of PE makes no difference I guess when it comes to who gets first choice. The flight attendants seemed very helpful in the beginning helping people who boarded last find overhead bin space. Once in flight they fulfilled their basic functions with some courtesy. Used the Maple Leaf lounges at YYZ and LHR and they were rather underwhelming. I'm not at all sure I would ever pay extra for Air Canada lounge access in the future. Yes the atmosphere is a little more tranquil than the areas around the gates but the lounges were quite busy too. So overall PE has some perqs but whether it's worth the considerable extra cost over regular economy is a personal and subjective matter.",AirCanada,trip_advisor,['Tangibles']
6842,Wonderfu flight,"This was a non stop flight, unheard of with other airlines. The seats were ok comfortable and the flight was on time! We did have to pay for luggage, but one checked bag worked for us all as we planned to do laundry at Gramma's house anyway. We did not pay for seating and there was plenty of available seats on the plane.",Allegiant,trip_advisor,['NA']
6843,new plane made it worth selecting delta,"We were fortunate to get a new plane from our stop at Detroit. The plane had good leg room and monitors with free games, TV shows, and movies. The kids were occupied the whole trip. Ok, I admit I was too.",Delta,trip_advisor,['Tangibles']
6844,Want to get robbed?,"I paid over $400 in preferred seat fees over three months before the flight. When I went to fly, they changed my seats and refused to discuss it at the airport. A week later, I’m still arguing over my refund. Beware.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6845,Hassle Free Airline,"When all is said and done, Southwest Air continues to be my go-to for all around convenience and reliability. It departs and arrives on time, two bags fly free (what a concept huh!) so I don't have to haul a carryon all over the airport and heft it into an overhead bin. How nice is that! And, the flight crew is attentive, normally spreading good humor throughout the flight. My only complaint is the continually shrinking leg (and butt) room with ALL domestic carriers. Still, it's hard not to love Southwest Air!",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
6846,Worst Airline Ever,"What you think you are saving in airfare, you will pay for in fees and then some. First the bag fees are predatory. Most airlines I fly have a 50 lb minimum. But this airline has only 40. Instead of a flat overweight fee-you have to pay even more when the weight goes up. On top of our bag fee we had to pay over $100 more dollars for one bag. They charge you for every little thing including your seat. If you elect not to choose your seat and therefore not pay for it, you will likely not get to sit with your party. There even were parents and small children separated in our flight. People should not have to pay extra just to sit next to their child. Don’t we already pay for a seat when we book our airfare? The seats were the most uncomfortable chairs I have ever sat in. They do not recline. They have no padding. And if you have longer legs, be prepared for rubbing the skin off your kneecaps. It was incredibly disorganized. No one knew when boarding was happening and when they finally let people board, it was a mad dash to get a seat as they overbooked the flight. Every opportunity there was for a delay, frontier maximized. Not only when boarding and taking off. But after landing we sat on the tarmac for 30 minutes. And the luggage took over an hour to be unloaded into baggage claim. Photo below is of families still waiting on their luggage. We will never fly Frontier again.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
6847,Practically stealing from you.,"There are hidden charges EVERYWHERE to the point that it’s disgusting and shameful. Carry on for nearly every airline is FREE, but not Frontier? Not only that. The price for carry on is ridiculous and is only cheap if you buy your ticket MONTHS OUT! They charge if you pick your seats which NO AIRLINE DOES. They find ways to charge you for your personal items. The company is run by disgusting money grubbing thieves and how they go about it is practically criminal. Thanks for the cheap flight with the additional charges that make it not worth it. Scum!",FrontierAirlines,trip_advisor,['Responsiveness']
6848,"Problems, But Reconciled Very Well","My United flight was late into Chicago which caused my family to miss a connection. The hotel we were sent to had no rooms and I was stuck at a hotel I couldn't stay at without transportation. Yes, it was pretty inconvenient. I also got in a loop with United's customer service, one department pointing to the next. However, the right person took my case number and really took care of us. They were very apologetic as well. All aerospace is suffering now through parts shortages, lack of resources, etc. In the end, people matter and need to feel like more than just a number. I believe I had this experience with United.",United,trip_advisor,"['Responsiveness', 'Assurance']"
6849,Away,"No hassle flight, everything was great. the attendants were very nice, plane was clean very economical way o travel.",Allegiant,trip_advisor,['NA']
6850,Terrible experience,"Where do I start, Spirit canceled a flight gave me a flight voucher that the website won't let me use, phone app is terrible has to redirect you to website then locks up and won't process you change order, can't add bags on it, calling customer service takes forever, on a previous flight my credit card was billed for the same amount in consecutive billing cycles for the beverage service. NEVER AGAIN",SpiritAir,trip_advisor,['Responsiveness']
6851,United's first class was like flying super discount Spirit Airlines big front seats.,"Very dissapointed what united airlines call first class. I flew round trip from Ft. Lauderdale to Vancouver and then from Anchorage to Ft. Lauderdale with stopovers for both flights. All flights were first class. Except for the legroom and wide seats, it was nothing special. I should have flown economy and saved a fortune.",United,trip_advisor,['NA']
6852,On time friendly flight,All the flights were on time. The canin crews are friendly. The snacks are enjoyable. The check in process is smooth. I have Jetblue credit card too that allows me to have a checked bag free which is useful for long trips.,JetBlue,trip_advisor,['NA']
6853,Vacaciones,En realidad una aerolínea bastante buena sin embargo existió un atraso considerable en los iterinarios de vuelo a la venida.. Pero x lo demás bastante bien... La conexión salvador de ida fue terrible.. La venida en conexión fue más fluida..,Avianca,trip_advisor,['Reliability']
6854,Excellent customer service ,Excellent customer service 👍 The gentleman called mo/Mohammad Toronto office. Spend long time to resolve an issue as well as with great manners! People like this builds company stronger 💪! Definitely needs recognition!,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6855,Super recomendada,"No tuve ningún inconveniente con el vuelo. Todo a tiempo sin retrasos, viaje con mi hija de 5 años y tuvimos una buena experiencia.",Avianca,trip_advisor,['Responsiveness']
6856,"Nice flight, balanced with paid fee","This was my first long international flight with Delta One. When I arrived to my seat, it had a comforter set with pillow, a Mexican themed amenities bag, slippers and nice headsets. I was immediately offered champagne or orange juice. I received an email about a week before the flight asking me if I wanted to preselect my meal. I did, and doing this gives you an expedited dinning experience with the intent to eat then immediately go to sleep on the flatbed. My station had multiple storage options. I had a nice dinner, enjoyed the wine cart, dessert bar cart, late night snacks, and a lovely frittata for breakfast. The staff were amazingly attentive.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
6857,Avoid United Airlines at all cost,Extremely rude staff at boarding gate. Haven’t seen such rude & arrogant behavior anywhere in the world. Could be discrimination too!,United,trip_advisor,['Assurance']
6858,Can be a great deal for you.,"If you want to fly to Las Vegas and have a nice place to stay at while you're there, you should really check out the Allegiant Air service at their website. They do a combo of flight and hotel stay that seems reasonably priced in my opinion. The hotel selections are from top of the line to economy level, with ratings from people who have stayed at these hotels, mostly casinos. I have never been disappointed by using their services. You can also rent a car through them, get tickets or reservations for side trips to various tourist attractions, etc. They will charge you for baggage you are bringing aboard (it might be more economical to just bring one big checked-in baggage). Except for that cost, its not a bad way of going to Las Vegas.",Allegiant,trip_advisor,['NA']
6859,Brilliant flight and wonderfull crew,My friend and I flew from Heathrow to vegas via Salt Lake City on Detla on 5th of sept. We were sitting in delta comfort+. The whole experience was great. Complimentary drinks and meals the whole way. We were going to be delayed in Salt Lake City due to strong headwinds because of hurricane Dorian. However when we arrived to SLC they had held the connecting flight for all the passengers en route to Vegas. Great service would definitely fly Delta Comfort+ again.,Delta,trip_advisor,['Assurance']
6860,Great lie-flat seat & comfortable flight,"Toronto to Beijing in Business Class. I had purchased a Premium Economy ticket and at the airport was able to upgrade to Business Class using 26 eupgrades. The flight was super smooth with no turbulence, and the inflight cabin crew was friendly and professional. Generally, I find that the cabin crew in Business Class are much friendlier and professional than those in Economy. Maybe it is due to the level of experience.",AirCanada,trip_advisor,['Assurance']
6861,Good airline which is increasingly becoming less appealing,"Emirates used to stand out amidst many airlines for its personalised and cared service to passengers, but this is no longer the case. After flying several times with them, I ended up by noticing that being in their planes is just like being in any other airline. Service is now less personal, with no real care to the passanger. You feel the hostesses are impersonal in their approach and they treat an entire cabin as a mass of people rather than with a personal touch. Many of them are arrogant, distant and in some cases, unfriendly. Many of them are far too young and inexperienced and they rely too much on what the Cabin Manager can decide. It may take very long before a air-hostess come to your seat if you call them with the dedicated bell. Often your selection of meal is no longer available, the volume of drinks served is really small and it takes long before you can ask for a refill. Coffee is undrinkable, as well as tea which is usually very light and not warm. Far too much plastic in a tray rather than more food or small details like bread, cheese, or an assortment of fruit. I have heard from hostesses that they are badly paid and highly demanded, what unfailingly results in poor service. I have tried their Business Class when there are special, affordable fares available, and though the service is slightly better, the smile and friendliness of the hostesses is still missing. Besides all that, If you dream to collect miles to get a free flight one day (even travelling 3 or 4 times a year as I do), that will never happen, as the miles you need to get an upgrade or even a free flight are disproportionate and unattainable in the period of validity of your miles.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
6862,Horrible service-JetBlue won’t allow you to use TrueBlue points by making it too difficult,"I have never been so displeased and upset with a company than I currently am with JetBlue. I have received nothing but the run around for a week on flights I am trying to book with TrueBlue Points. I regret ever getting a JetBlue credit card and as soon as I’m “allowed” by JetBlue to use my points (if that ever happens) I am canceling my and my husband’s cards and will never fly JetBlue again. I would prefer to go out of my way to fly another line then deal with this again. First there were only blackout dates for our initial trip. I was optimistic to see I could use my points for Puerta Vallarta, yet after using ALL of our points PLUS over $500 I am getting a message that there was an error and we must call within 30 minutes. We were on hold with customer service for 7 hours Friday before the call was terminated on the other end. We were notified our booking was canceled, but not given the reason and attempted to book again last night. Same thing happened. After waiting 2 hours for online customer service (was told it would be 1-1.5 hours) the representative said she could not help us, but could assist in rebooking if we wished. We agreed and she disconnected the conversation. We tried one last time to book and received the message a third time. I am beyond fed up.",JetBlue,trip_advisor,['Responsiveness']
6863,Emirates Flight Barcelona,"I flew Emirates on the 29th from Barcelona to Dubai, it was packed flight full in business and economy, the service was amazing and smooth even though it was a full flight, Yasmin and Ola were very helpful, sweet and provide an amazing service. I have been flying Emirates since 2008 and after this flight I became a platinum member.",Emirates,trip_advisor,['Responsiveness']
6864,Great flight,We went to the gate at boarding time but was told by the concierge that due to deep cleaning of the aircraft that boarding would be delayed - we were assured that it would be 45 minutes late. We returned to the gate and boarded and we left about an hour late. The captain came on to let us know that we would be making up most of the time in the air. The flight was quiet as I just slept for most of it then watched movies for the rest of it. The flight attendants were cheerful and attentive and made sure I had breakfast before we landed. All in all and uneventful flight and we were still able to make our connection as we were only 15 minutes delayed coming into Toronto.,AirCanada,trip_advisor,['Responsiveness']
6865,Delayed multiple hours both ways!,"Terribly disappointed that our flights were delayed multiple hours both ways. I understand things happen, but flight delays both going and returning was incredible frustrating. Generally enjoy flying Jetblue and hope this situation was just a fluke.",JetBlue,trip_advisor,['Reliability']
6866,Delta claims they're there to help with handicap assistance,"A few weeks ago. This is a tough one. As I have put in a complaint on line-per their directions- and they are first now looking into reviewing it. So its difficult and will probably need an update later in hopes that they just don't say oh my we are so sorry that you had this experience. Husband can not stand or walk for long time. As it was he became ill in Florida at a visit. Cleared to go home we went to the airport in the afternoon. They got their wheelchair and took us to gate. Seems he was the chosen one to get the full treatment of security check. Now, this I understand and I get it. Its their job in efforts to keep us safe. They had him stand and go thru the body scan. Ok. Then they kept him standing. When he was dizzy and went to reach to hold on they would not allow him to. They would not allow him to sit while they checked him and spread and scanned something on his hands. They ignored me when I stated more than once that the man needs to sit. As this part all could have been done while sitting. Seems the woman before him had a foot boot. They made her take it off. She sat in the one wheelchair there designated for him. They had to ask her to get up after he was done so he could finally sit. I was upset, frustrated and concerned and glad he did not fall or pass out causing further problems. As for the plane trip, other than a cold dousting of water spilled from a really sincerely lovely stewardess, opps, no problem accidents do happen, and shared smiles, I did note to a steward that the seats had small space and asked if my husband if there were any others available for his comfort. The curt reply- no this is a full flight, have him sit and keep his legs down. The flight was super fast and the pilots did a fine job of getting us back in record time though we did have to sit on the plane until the tarp opened a space. Overall in that area though the Delta flight was fine. The PAX people really could be more assisting and communicative. Thankfully a lady sitting at the turn style for the luggage told me where to find a chair I had checked as it was not to be seen anywhere along with where an elevator was. Not the smoothest experience this time. My friend mentioned something about getting precheck. I will look in to it. At least, like JETBlue, they did not insist on checking a bag that had my husbands meds in it that he had needed to take... As I noted above, I was really glad my husband did not fall or pass out. We , I/we didn't need the added stress.",Delta,trip_advisor,['Responsiveness']
6867,Delta airlines,"I recommend Delta. I have a disability and they helped me get around with my support animal. More leg room is needed though, I was cramped up.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6868,Terrible airline,"Horrible airline! Sorry that you booked a flight ticket through them! The computer systems crashed in the field and we waited for hours! The flight was delayed and the security check didn't ask if there were passengers in Vegas because the plane was taking off! After waiting for hours because the computer systems crashed and the attitude was shocking and they didn't know how to proceed, we found out that the flight left when there were a lot of passengers who didn't get on it! shocking!",FrontierAirlines,trip_advisor,['Responsiveness']
6869,Easy,They are easy to deal with. no baggage fees. no frills. change flight and still get credit for 1 year,SouthWest,trip_advisor,['Responsiveness']
6870,"on time, good snacks, polite staff","On time, polite staff, good snacks, plenty of legroom. Comfort Plus is a great idea, Basic transportation - nothing fancy, it gets me where I need to go",Delta,trip_advisor,['Responsiveness']
6871,Never again!!!! Not a Star alliance company!,"I hade a flight from Havana to Panama with stop in Bogota. In Havana i saw they have some protests in Bogota, but no official anouncment. When I came to Bogota they first delay flight then cancel. Of course they didnt say anything on english and as i dont speak spanish i was waiting as a idiot. Finaly I ask them what is going on, and they said they cancel flight because staff of the flight could not come to airport. They offer nothing - 5 euro for food in Burger king and to sleep on the floor of the airport. Later i notice that flight staff for Avinaca flight to Munich came and they went with delay. So if they organise them self better they could manage this fligt also. And this is not Vis maior as they say, it is bad organisation of a bad company.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
6872,Baggage fees are a rip off,This airlines is a rip off. Got charged $55 for a check in bag & another $55 for a carry on. Greedy af....NEVER FLYING FRONTIER,FrontierAirlines,trip_advisor,['Tangibles']
6873,Coast to Coast,The flight experience met our expectations for Jet Blue. We try to fly Jet Blue whenever possible given the price and schedule that meets our needs. They are consistent in the service provided.,JetBlue,trip_advisor,['NA']
6874,Horrible experience,"Booked jetblue because of direct flight to Barbados. 2 hours into the flight the pilot said we were at a standstill due to ATC issues. Flew in circles for two hours without updates. Finally landed in Bermuda to refuel and await ATC. Sat on the plane for another 2 hours with little to no updates. The flight attendants never went around offering water or any drinks and kept complaining that they were paid “by the flight and not the hours”. Jetblue gave customers small credits to account for the long delay, which we understand is out of their control. Wasn’t so upset about the delay as we were with the lack of service from the flight crew and the way they acted.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6875,Great airline marred by horrible handling of luggage.,"Modern planes, great staff, flights on time, etc. I would rate it as a great airline but for the fact that ther DESTROYED my new suitcase, bought the same day of the flight. Everything went well until I got my luggage from the conveyor belt. I could not believe this was the same suitcase at all! It was slashed on the back, apparently by a razor and the plastic inside was broken in pieces. The suitcase was dirty, as if it had been dragged on the runway or some filthy place. Of course I filed a complaint, they told me I have to wait 20 to 30 business days in order for them to tell me if they are going to take responsibility for the cost of the suitcase. I had to wait for them to email me in order for me to send pictures of the damage. It's been two days and no email... It's not about the money, it's about them taking responsibility for their actions. Hopefully this won't happen to you. Otherwise, everything went great.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
6876,Horrible seven hour delay,"Not only was my son’s flight delayed seven hours, notifications were sent late, rarely did I receive text notifications that I signed up for, and to top it off,I was sent an error email . Called JetBlue to confirm the delay for almost 5 am, and I was told that was a mistake , my son would have missed his flight. They sent an email saying that the flight was delayed till 4;50 am, when in fact, it was leaving 12:30 am. The lady put me on hold for over five minutes to confirm that what I told her was in fact true. Then to tell me that it will leave at 12:30 am. I had to call him right away to get to airport. Horrible experience!!!",JetBlue,trip_advisor,['Responsiveness']
6877,BNA to LGA on holiDAY,"Look, flying airlines during the holidays is always stressful. I've stopped taking the 6:15 AM flight out of town because the airport is more of zoo at that hour than ever. That's before you even get into the terminal. My high praise for ANY staff who has to work the Christmas Holidays and deal with the hair-trigger stress & anxiety of any passengers who forget they're not-the-only-one. Southwest baggage, check-in and gate people are always great, but I'm writing this to give a 5-star shout out to the funny, sassy female flight attendant on this flight, the one doing the majority of announcements while wearing a red sequined Santa hat. I've heard tons of humor on flights domestic & international, but Mam, you are by far the Top-Dog Best Ever. Far far cheekier than Delta's International departure video. I'd pay to hear your stand-up routine should you ever take that route. Thanks again, I love you!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
6878,Lovely trip,"Our flight was perfectly on time and very pleasant. We will use Spirit again soon. Nice attendance, very organised everything and no bother with nonsense during the flight. Price-quality, win win.",SpiritAir,trip_advisor,['Reliability']
6879,CHARGE FOR A CARRY-ON?!?!??,"I booked a flight with Frontier last night for a business trip in August and I knew the price was too good to be true. The price, round trip was $96pp. When I was purchasing the ticket, after selecting my flight, their website stated that it would be less expensive to purchase baggage now than at the airport. The cheapest option they had was $76pp!!! The person traveling with me won't be bringing a checked bag, but yet we're having to for it! If I choose the a la carte option for luggage the carry on would have been $40pp! For a carry-on?!?!? Another $38pp for a checked bag. I've never had an airline charge me for a carry-on!!! What started out as $96pp ticket ended up costing almost $500 for two people. Their ""perks package"" to allow us to bring ANY luggage was more than the flight!! This is a perfect example of bait and switch. The airlines knows their passengers will need to bring at least a carry-on... so they advertise a cheap fare to suck you in, and then rob you by forcing you to pay for checked bag when all you are bringing is a carry-on!! I will never fly frontier again!",FrontierAirlines,trip_advisor,['Responsiveness']
6880,Delta Direct from Dallas to New York,"This trip was a repeat of a trip we had taken 10 years prior, so we knew there would be changes to experience. The boarding process was smooth and well handled by gate attendants, especially when the announcement came that at least 15 bags would need to be gate checked before boarding and that if there were not enough volunteers there would be bags selected by gate attendants. The flight was overall a good experience.",Delta,trip_advisor,['NA']
6881,Great Airline,"Great trip, friendly personnel. If only the pricing was a little more competitive. Not much competition at a local airport so prices are not cheap. Allegiant Airlines is much cheaper but flies only twice a week to Sanford, FL.",JetBlue,trip_advisor,['Responsiveness']
6882,Pésima organizacion,"Cogimos tres billetes (yo, mi esposo y li hijo) a Barcelona y nos separaron de mi esposo y la camarera nos trató muy mal. Encima el costo de zona baja era carísimo (1700€ cada uno). En conclusion pésimo servicio",Avianca,trip_advisor,['Responsiveness']
6883,Will never use Jet Blue ever again.,"After jet blue lost an incredibly valuable bag of mine, they only offered $56 as a reimbursement. And the entire process was, and still IS (7 MONTHS+ LATER) entirely unsatisfactory. I've been transferred from ""specialist"" to ""specialist"", been told to send the same form multiple times, haven't recieved any reimbursement as of yet and have had a horrible experience the entire time.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
6884,Not Always Perfect,"I have flown this route many times with Allegiant Air. They do an outstanding job of boarding the plane in a timely manner, serving snacks and beverages and keeping you informed of possible turbulence. On a recent trip a family with 3 small children sat near me and the children cried and screamed a lot. I had less than a perfect flight, but I realize those things happen. An attendant provided some treat for the children once, which helped. All in all, I think there was no other solution to the incident. The flight was very smooth. I will continue to fly with Allegiant Air.",Allegiant,trip_advisor,['Responsiveness']
6885,Uncomfortable Flight,"Flight from Atlanta to Richmond. Nothing to drink except water. Offered only to select one snack. Seat wouldn't recline. In dealing with an epidemic you'd expect more cleanliness, but my tray was dirty.",Delta,trip_advisor,['Tangibles']
6886,Carry on purchased,"If I paid for a carry on bag, that means I can bring on a 22x18x10 bag, correct? Is this in addition to the small personal item? Any recommendations for 22x18x10 carry-ons? Thank you!",Spirit,reddit,['NA']
6887,Airline should enforce “no saving”,"We enjoy Southwest most of the time, but I am writing to leave my dissatisfaction with the way that some customers save seats. One passenger pays extra for an A upgrade and then saves seats for someone in C class. This is unfair to customers who pay for their entire group to have upgrades. Today we finally spoke up and asked the flight attendant if people could save seats and pointed to the seat, and she said no saving seats and walked away. It should not be up to the customer to insist on a seat that is saved. It should be a policy that is enforced.",SouthWest,trip_advisor,['Responsiveness']
6888,Wonderful flight attendants,"The flight was a short trip to visit our Children and Grandchild. The flight attendants were wonderful. They were very engaging with the passengers. Thoughtful and very positive. The flight was made even easier with such good attendants. My husband is a disabled veteran, and all of the flight crew thanked him for his service. It was a very memorable flight.",Allegiant,trip_advisor,['Assurance']
6889,Emirates holidays - awful in every way,"This is my first review I have written and want to let everybody know how awful emirates holidays is a travel agent. Firstly any changes to booing incurs an enormous charge per person. Secondly, we were extremely disappointed with the quality of the hotel. Thirdly it takes days for emirates holidays to reply by email. Thoroughly disappointing travel agents. Emirates airlines, however, is excellent",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
6890,Great Flight!,"I like the ability to sit anywhere. This is an open seat plane. I had plenty of leg room and you get TWO free bags! If you plan in advance, you can get a really good fare.",SouthWest,trip_advisor,['NA']
6891,Cramped,Flew on 777-300lr...worst mistake of my life!! Extremely cramped!! Polor opposite of the airbus 380. Need to expand seating. Aisles are very narrow as well. Food was great! Staff appeared overwhelmed . Had the pleasure of sitting behind a family that had 2 babies screaming for most of the flight. Was unable to upgrade to business class due to lack of availability.,Emirates,trip_advisor,['Tangibles']
6892,Amazing flight attendants and pilot!,"Flight attendants are extremely nice. My daughter told the stewardess that she wanted to talk to the pilot upon boarding the airplane. She asked a silly question what would happen if the airplane was not fast enough at taking off. To my surprise, she was allowed to talk to the pilot. The entire team is very professional and attentive. My family is very pleased to take Spirit Airlines. We will definitely come back again.",SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
6893,OK Flight Through Bad Weather,"I have had bad experiences with Delta in the past, but this was the second leg of a trip and both flights went fine. I have been crammed into Delta aircraft before, but seating and legroom, while hardly luxurious, were adequate. The Philadelphia area was socked in by heavy rains. The flight crew made a long descent through thick cloud cover and made a good landing on a wet runway.",Delta,trip_advisor,['NA']
6894,Nada de especial,"Nosso voo de Porto Alegre para Miami teve escala em Lima tanto na ida quanto na volta, então foram 4 trechos. Estavamos acompanhados de uma bebê de 9 meses. No primeiro trecho (poa - lim) foi super tranquilo, atendimento no balcão excelente, agil e rápido, o voo saiu no horário e tudo certo. No segundo trecho (lim - mia) já foi todo mais conturbado, lotado, sem muito espaço para nada, com comissários menos atenciosos e com pouca paciência. Tivemos um atraso de mais de 40 minutos na decolagem. No retorno, o primeiro trecho foi igualmente conturbado como na ida, fora o péssimo atendimento no balcão, para despachar as bagagens. As atendentes com pouca vontade, sem nem tentar resolver questões fáceis. E o segundo trecho foi super estressante, apertado, e ainda por cima, despacharam o carrinho de bebê da minha filha que até aquele momento não havia sido necessário, pois é um carrinho de bordo. Chegando em Porto Alegre ela estava dormindo e precisei ficar com ela no colo até a liberação das bagagens. Um transtorno. Sobre o serviço de bordo, são todos os trechos com mais de 5h de voo e eles ofereceram apenas uma única refeição, bem fraca. No final estavam todos passageiros mortos de fome, com escalas apertadas. Um horror.",Avianca,trip_advisor,['Responsiveness']
6895,Grata surpresa!!,"Sempre viajamos de Latam e Gol, mas a Avianca nos surpreendeu em pontualidade, organização, aeronave mais nova e serviço de bordo (bebidas e lanches inclusos).",Avianca,trip_advisor,['NA']
6896,Perfect Flight,Our flight from Myrtle Beach to Detroit was one of the best that I've had in several years. All flight attendants were friendly and upbeat. The flight attendant that led us in a short plane yoga exercise just before we started decent gets a 10 for her enthusiasm and positive energy that she gave us. In this sad world she is an example of a bright shining light. She made my day and I'm sorry that I didn't get her name so please thank her for me.,SpiritAir,trip_advisor,['Assurance']
6897,Flight to Vegas,"Awesome crew, early drinks. Flight left on time, and arrived early..... Great Non-stop service from Detroit.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
6898,Do I need anything other than an E-Ticket to check-in?,"Hello! I have a trip planned in June to Orlando. I booked my ticket through a 3rd party (it was cheaper and I already had a credit from work so I figured I would use it). They sent me a confirmation email with a e-ticket number and Airline PNR. I know it is too early to check-in, but do I need a Southwest confirmation number to check-in? Or can I just use the e-ticket/PNR? Trying to get my ducks in a row and not wait till the last minute if I need to hunt it down. Thank you! edit: I was able to use the PNR# that was included on the confirmation email that was sent to me. I used the 3rd party ""TicketsAtWork"". It is my first time using them so we'll see how that goes! Thank you to all that answered.",Southwest,reddit,['Responsiveness']
6899,Frontier Airlines--A flying rip-off!,"Echoing the reviews of others, Frontier is one of the worst airlines when it comes to upfront pricing. Granted, they are a discount airline, but their upcharges are ridiculous (e.g., over $70 each way for a carry-on, slightly less for checked bag; up to $95 or more for seat selections, per leg). With all of the upcharges, the costs are higher than what you can get with an upgraded flight at a standard (e.g., Delta, AA, etc.) airline. Thus, thinking you will book flight then pay for luggage after the booking, these exorbitant fees are not readily apparent. A never-again Frontier flyer.",FrontierAirlines,trip_advisor,['NA']
6900,Flight cancellation rebooking,"Has anyone successfully ever rebooked a flight after it was cancelled?? Notified today my departure flight has been cancelled, no amount of trying to change it to a different city online is working. Even accepting the fee that it says it wouldn’t charge. Tried twice on hold forever, I don’t live in the US so now I’ll have a horrendous long distance fee too. I noticed the price is 3x the cost for the city I’m trying to change it to and it’s almost another 3 hour drive. Shoulda googled them a bit more I’m gonna be out a whole lot for hotels already paid etc.",Allegiant,reddit,['Responsiveness']
6901,Business Class,"Best in Class, comparable to Etihad and Qatar and better than European\Ashian airways. Expensive but value for money in terms of things you get however over the last 2 year me and my friends who are the frequent user of the airlines feel that value, the edge emirates was having, is losing that....May be cost cutting",Emirates,trip_advisor,['Responsiveness']
6902,"Overwhelming Feeling of Indifference Toward Passengers, Crew and Planes","Holy smokes...what a nightmare. Having flown Alaska Air to Seattle, we were spoiled. First we pushed off over 30 minutes late because the luggage wasn't loaded in time. REALLY? Then I paid about $110 extra per seat for ""comfort class."" What a joke...we got just an inch or two extra, the seats weren't comfortable and internet is charged at $6 per hour! So our 6 hour flight would have cost $36 EACH! Is abusing the captive customer part of their profit plan? The plane was so huge (757-200) the flight attendants worked like slaves but couldn't keep up. And there weren't enough restrooms so they ended up filthy, stinky and out of supplies. My wife's seat wouldn't stay reclined so she was REALLY unhappy flying 6 hours upright. Finally, i wasn't feeling well so I called Delta requesting a day earlier flight. The customer service rep said we didn't pay enough so the change would cost about $1440. Yep...more indifference. Delta motto: Squeeze ever buck and who cares if they never return? The more I think about it, 2 stars might be too much. Our next flight will be Alaska Air or Southwest.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6903,Great Airline,"They are the best. They don't have first-class on short hauls, but their extra legroom seats are more than adequate, and their free wifi, TV, and unlimited snacks are just the icing on the cake. Staff is friendly and helpful. I fly almost every week and they have become my first choice.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
6904,Usually Good,"Have only just returned from trip from Sydney to Lisbon via Dubai, return trip was Rio to Sydney via Dubai. Was disappointed as usually everything is great however on two of the flights staff were not very good. Ordered a drink that never came, rang bell 4 times, no response. On another sector, staff were hardly in appearance and not good. Food was awful. Two small meals on a 13.5 hours flight, snack was pizza, which I don't eat but there was no alternative, no chocolate or fruit. This is the first time I have been disappointed with Emirates, standards are slipping.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6905,Delta is the best,Always excellent to fly with Delta. We go to Miami twice a month and it has been such a pleasure to fly with Delta. Takes the stress out of travelling when you interact with real professionals that know how to make your trip seamless. Best cookies ever and snacks. Starbucks coffee and a crew that is committed to our comfort and safety. The Delta Sky club is fantastic as well and totally worth every visit before our trip both in LGA and MIA.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
6906,AWFUL!,Worst plane ever. Old plane. Took an hour just to get people on plane. Captain made us all sit in a hot plane with little to no air conditioning with 100 people for over another hour. We waited 30 min because of lightning which I get. Then the plane engine was broken and we had to wait ANOTHER 10 min just to get back to the gate. Now we are waiting an unknown amount of time for another plane. I get flight delays and waiting but there is no reason to keep 100 people in a stuffy...sweaty...broken plan for close to two hours. I am going to try to get a refund.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
6907,I WAITED IN LINE 3 HOURS TO RE-BOOK MY FLIGHT,"I arrived at jfk an hour and a half before my flight was set to depart. The jet blue terminal was in utter chaos. I checked in online the night before, so all I needed to do was print my luggage tag and drop off my bag. I went to the kiosk to print the tag and the machine only printed my boarding pass. I found a jet blue rep and they tried to print the luggage tag at the kiosk and the same thing happened. The machine wouldn’t print the tag. The rep directed me to another rep who told me to wait in a line to have my tag printed. I looked at the line with about 20 ppl and then the I looked at my watch; with the long lines all around me I wasn’t convinced I would make my flight. The rep agreed and told me to the help desk to re book my flight. The help desk line was of about 50 travelers and only 2 or 3 jet blue employees. I waited on my feet for THREE HOURS to finally speak to a help desk person, only to be told jet blue only has one flight to Houston per day, so I’d have to wait 2 days before I could fly out. Huuuhh??!!! The help desk employee was able to find a seat for me on a flight out of Newark for the next day, but I’m still upset at this whole situation. I fly often and I’ve never experienced such disorganization and staff shortage in all my years of travel. It’s unacceptable. Jet blue is giving trailer park and I want my money back. 😷",JetBlue,trip_advisor,['Responsiveness']
6908,Amazing Experience ,"Made use of some Qantas FF points to experience Emirates First Class for Singapore to Brisbane. From being picked up in Singapore by a limo service to the great service throughout the flight and then the limo service when I arrived in Brisbane. I was the only one in the first class cabin which was a bit weird but I cannot fault the cabin style, food quality or the amazing service that was provided by the cabin crew.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6909,Great Customer Service Example,"In November I fly to Kansas City to visit with children and grandchildren. I flew Delta for this trip. I typically fly AA and have status with them. The entire Delta experience was one of the best flying experiences I’ve had in the past 20 years. My flights going to KC we’re on time (connection in Atlanta) and the service on board was exceptional. The pilot even took time to say hello and make sure everyone was having a could day. On the way back our flight from KC was delayed for a maintenance issue. This is where Delta really rose to the occasion. They automatically started rescheduling people who they knew would miss their connections and watching those who might miss theirs. They kept everyone on board and later in the gate area what their status was. By the way, their application also tracks in detail where your luggage is during the flight and stops at interim airports! I was very satisfied with the whole process and I have to say that flight delays do not normally leave me feeling calm! Thank you Delta Airlines!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
6910,Smooth sailing,"Roundtrip Albany NY to Minneapolis, connecting at BWI. Completely smooth, on-time sailing both ways. Had to check a bag, too, and it came out quickly at both destinations. Cabin crew were helpful and efficient, same for ground crew. Free wifi worked on all flights, with no downtime at all. Streamed live TV.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
6911,Nonstop to Cancun,"The flight to and from Cancun were both good. There was a short period of turbulence on each one, but nothing too crazy. The flight attendants were all good, however, some of them appeared to lack interest in their job. I try not to judge too much because we all have days now and again where we just don't want to be at work, but it's hard for that to go unnoticed in a customer service based job like a flight attendant. I like the new setup on the planes for storage in the seat, and the t.v.'s had some great variety. Will definitely continue to fly JetBlue!",JetBlue,trip_advisor,['Tangibles']
6912,"Family visit to San Antonio, Texas","Regular visit to family in San Antonio, Tx. Plane left on time from Atlanta and arrived early in Texas. Smooth flight , no problems. Since they do not assign seats, I would recommend that they board the plane with the back seats first, middle and the front seats last, this would save about 15 min. every flight waiting for people to put their bags overhead and find a seat up front. Just saying!!!! Assign seats, board back of plane first. Duh!!!",SouthWest,trip_advisor,['Reliability']
6913,Beyond disappointment!,"My flight from ATL to LAX was delayed from 10:37 pm to 7:00 am the following day. The reason that was provided at the time was because a 2nd pilot was not available to fly the plane. An announcement was made prior to us boarding the plane; however, efforts were made to find a 2nd pilot. We were then allowed to board the plane, but before everyone was settled in their seats, another announcement was made asking everyone to get off the plane because the 2nd pilot had not been secured. So, my question is: why the hell were we allowed to board the plane in the 1st place, if the 2nd pilot had not been secured? So we all got off the plane, then were told that the flight had not been cancelled, but was now delayed until 7:00 am the next day. We were offered meal and food vouchers; but what food can be purchased after 11 pm in the airport? There were no options to use the meal vouchers. In addition, the closest hotel option was 17 miles from the airport. So, Delta can’t provide hotel options that are closer to the airport? Many of the passengers, including myself, chose the option of sleeping at the gate until the flight was ready to board the next day. A cart was brought out with an assortment of snacks and water, and later blankets were provided for those who chose to stay at the gate. I then overheard other customers discussing an additional $100 voucher that was given to them by Delta. So I went up to the counter and requested a voucher myself. The voucher states that an email would be sent, containing instructions on how to redeem this gift card. This telephone number was provided, 1-877-895-5745, to call if the email was not received. I called, and the number is constantly busy. 1. SO DELTA ALLOWED CUSTOMERS TO BOARD A PLANE ALTHOUGH THERE WASN’T ADEQUATE STAFFING TO FLY THE PLANE 2. DELTA THEN PROVIDED VOUCHERS, 2 MEAL VOUCHERS THAT COULD NOT BE USED….AND A HOTEL VOUCHER FOR HOTELS THAT WERE FAR AWAY FROM THE AIRPORT 3. DELTA ONLY OFFERED CERTAIN PASSENGERS THIS $100 GIFT CARD, BUT NEVER FOLLOWED THRU WITH PROVIDING THE EMAIL NEEDED FOR INSTRUCTIONS ON HOW TO REDEEM IT 4. DELTA PROVIDED A TELEPHONE NUMBER TO THEIR CUSTOMERS, WHO REQUIRE HELP REDEEMING THE GIFT CARD, BUT IT’S ALWAYS BUSY 5. DELTA HAS NOT TAKEN RESPONSIBILITY FOR THEIR SHORT COMINGS REGARDING THIS FLIGHT DELAY **IT’S JUST REALLY SAD HOW THE AIRLINE INDUSTRY’S CUSTOMER SERVICE HAS DECLINED OVER THE PAST SEVERAL YEARS. PASSENGERS ARE NOT TREATED WITH RESPECT OR COMPASSION. THE ENTIRE EXPERIENCE OF FLYING HAS BECOME A NIGHTMARE THAT I DON’T WANT TO ENDURE!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
6914,Bad service by Emirates  cabin crew staff. I am sure nobody cares at Emirates.,"While travelling from Dubai to Mumbai on EK 508 on 6th July, I requested the Airhostess for water as I wanted to take the medicine after my lunch. I was given a reply 'As soon as I can"". I requested her 3 times but got the same reply. I, then, asked another Airhostess ( twice), I did not get it, When my co-passenger called her for something, I asked her why couldn't she give me a plain glass of water. I guess they simply want to tick the boxes for their duties and if any thing other than that is required, they don't listen to the passenger. I found this attitude even at an earlier flight. May be some other passengers will have same views as I saw many shouting for help on one thing or another. Its high time Emirates improves on its Customer Service.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6915,Mrs.,The WORTS airline ever!!! OuR flight took us an hour and 40 minutes and the luggage took 3 hours to arrive to the baggage claim!!! I couldn't of literally fligh back home in that amount of time. Yet they charge you even for your carry on I paid $106 .00 for ONE BAG!!! Flight was from Philadelphia to Atlanta!! March 2023!!! Good luck if you wanna take the change with this crappy airline!!!!,SpiritAir,trip_advisor,['Responsiveness']
6916,So Disappointing,"We planned a spring break trip to Disney for our five year old granddaughter. Our flight was scheduled to leave at 9pm. We get to the airport and they tell us it’s delayed until 11? Then when we return at 10:30 they tell us it’s been delayed again. When the plane arrives from Texas they boarded us by this time it was around 1am. Then they announce the workers haveTimed Out and we have to leave and come back tomorrow at 1 :( My granddaughter starting crying bc she thought we were not going to go. This is pretty bad, I understand things happen but they knew those flight attendants could not fly when they loaded us on ! I had to take two Lyfts an Uber and a cab back and forth. So I’m out 100$ for cabs. Almost 600$ for my night at Disney resort and about 300$ for a day at a Disney park. And one disappointed little girl. Wish I’d read these reviews earlier. Most unprofessional flight attendants I’ve ever witnessed. The short blonde headed one was literally stomping her way up and down the isles she must of been mad she was even there? She even commented this wasn’t her flight 🤦‍♀️",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6917,Much better than expected,"I had been put off flying with Emirates for a long time after a colleague (who also flies long haul) described their experience as 'grim' but finally giving them a try, I was very pleasantly surprised. The seats were really comfortable (similar to Cathay's seats which are good), the blankets are the best (cozy), the in-flight entertainment was also good, the toilets were kept clean and the (nice) toiletries never ran out. The temperature in the cabin was sensibly warm, which to me was a godsend, as I hate being cold for hours on end. As I ordered vegetarian, I can't comment on the food in general. I changed my preference from Indian Vegetarian to Western Vegan a couple of days before I flew as I had an upset stomach and my food really was fine. For non meat eaters, the choices are a little odd - I'm not vegan but it was the only western option on offer. The staff on-board were friendly if a little perfunctory and all in all, my flight was really one of the best and so much better than I was anticipating. I absolutely loved the 'stars' on the ceiling - when it's time for sleep, they shine. Nice touch!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6918,This airline is terrible!,You might as well pay for existing!!!! What a crap airline. I added a carry on bag to skip the line at the ticket counter and was then told I have to check in at the counter anyway (this was a 2 hour wait for a friend). I called 10 minutes later to remove it and was told bags are not refundable. This was a special circumstance and the girl just kept reading off her script. Absolutely ridiculous. Fly with anyone else. Anyone!,FrontierAirlines,trip_advisor,['Responsiveness']
6919,These two ladies in the back of my allegiant flight were HORRIBLE!! Very condescending and down right rude!,After being treated so bad I said they need to learn customer service skills and they said we have no power by hurricane Ian and live in punta gorda and I said well I live in Cape Coral and got flooded and lost everything they then started talking about themselves! I said I’m sure most people on this flight was in that storm not just you two and lost a lot more besides power. I was so upset with how they were acting I started writing everything down and the older lady with a grey ponytail came up to me as they were doing the beverage cart and said I SEE YOU WRITING NOTES and I said yes I am is Thai not allowed I mean I was in shock how both of these laddies were acting then would not let me move told me when seat belt light goes off u can well it never did so I moved after I saw another guy move then I went to the back and they said u can not sit here it’s for the crew it was the last seat which I have booked before. This time she said no u can’t seat here! Again I was in shock there is so much more these older ladies said but it’s not worth it to discuss anymore but here’s their picture. The older lady with red scarf yelled at me to not take her picture that it was rude and the dark haired older lady would not give me her name she said my name is honey that’s what everyone calls me and turned her badge around. I have never in my life seen such poor behavior from flight attendants and these two were the worst in my 49 years of traveling. Please don’t let them get away with this as it makes me not ever want to fly this airline again.,Allegiant,trip_advisor,['Responsiveness']
6920,United;s flights to and from Denver were good,My flight to and from Denver on United airlines were very good. They were both on time and without much airplane turbulence. The only negative was boarding as the line was over 100 people long for boarding group 1. Boarding group 2 actually boarded at the same time as boarding group 1 which was a mistake.,United,trip_advisor,['NA']
6921,Booking two one way tickets instead of one round trip?,"Is there any reason I shouldn't book two one-way tickets if it's cheaper, then one round trip ticket? I will have to speak to somebody to book the trips to because it's going to be purchased with a travel credit in my travel bank - so they may not even let me. Hypothetically, I could probably book it that way online, but that's not an option for me. Also, I'm wondering if it's risky to book it that way online?",JetBlue,reddit,['Responsiveness']
6922,Satisfied as always,"As usual, our reservations,boarding and flight were easy and uneventful. The employees we encountered were considerate and professional, as well as friendly and outgoing.",SouthWest,trip_advisor,['Assurance']
6923,Air Canada,"I and my son got stuck in Barcelona airport , because of Air Canada’s was not able to see my ticket on their system. They told me to call my agency to solve the problem. I called my agency Flight Network, I have waited in the line x 1 hour by the time I got someone on the phone, it was to late and they closed the check in. I asked Air Canada staff if any seat available I could purchase another ticket from them directly, I was told the flight is full. Obviously the flight was overbooked and they were trying to eliminate someone . I called my husband , explained what happened, he went to the web site and was able to see our names in their system, he took the picture of the screen and sent it to me. I show the picture to staff and they finally accepted that it was their fault. My original flight was direct flight, they gave us in direct flight. We did not get any help or kindness as a result. I spent my al day in the airport yesterday. without proper rest I have to spend 14 hours today due to connected flights. I have to go to work without any rest tomorrow. I do not recommend Air Canada .",AirCanada,trip_advisor,['Responsiveness']
6924,WOW ..they have Raised The Bar for standards,"What an enjoyable first Avianca Flight this was for us. From the moment we sat in those flat bed seats, to champagne service, extremely helpful and friendly staff...they really made us feel ‘at home’ and tolerant of our low level attempts at Spanish. Our evening meal was outstanding and their choice of wine to match. We were so pleased with the overall experience we very much look forward to when we can again step into another such plane and crew. Thank you Avianca for making an otherwise tiring flight enjoyable.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
6925,Another good flights on United,"I flew from Phoenix the Denver on 31 December 2019 and returned on 5 January 2020. Both flights were comfortable and on-time as I have come to expect from United Airlines. There was nothing special about the flights, service, and customer support so i gave a rating of 3 stars (as expected). Since there was nothing special about all aspects of the flight I could not justify a higher rating. I was surprised that the air fare was actually cheaper than other airlines and generally United's service is slightly better.",United,trip_advisor,['Reliability']
6926,prices are good,"We fly twice a year to St Louis. Air Canada has the best prices. Flights rarely leave on time, and are often cancelled. The flight staff are pleasant.",AirCanada,trip_advisor,['Reliability']
6927,"Up, Up & Away","Wheel chair assistant, good. Airline employees all very professional. Flight round trip was just as expected. 2 bags checked and showed up without delay.",United,trip_advisor,['Assurance']
6928,Air hostesses have nice outfits,"Air hostesses are young, pretty and have very nice traditional red outfits. The actual food was horrible on board, plastics wrapped little buns with inedible ham and cheese, coffee with no milk. The landing was worse, people actually screamed, I think it was a newly graduated pilot.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
6929,Worst trip in my life,We were booked on Spirt airlines after flying in on China airlines from the Philippines. China airlines was great. Go figure. We had no idea about Spirt's baggage polices. We had never heard of the airline before. We had been living abroad for 2 years. They charged us over $450 for our bags. Yes we had heavy luggage. But why would anyone use this airline. The seats are so small I still have back problems. I guess if your tiny and on the cheap there great. We will never ever use them or recommend them to anyone. They had no respect for our situation coming in on an international flight. If they would have worked with us I may have a different opinion. But it's there way or nothing. Customer service is non existing. Or better yet caring. Spirt airlines is bad news.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6930,YMM-YYZ-DXB-ISB,"My mother in law is flying PE with Air Canada till DXB and then emirates as a connecting to ISB. She has never travelled alone and does not speak english at all. She also has mobility issues and can only walk to an extend. We requested to have wheelchair to the seat. This was approved till DXB, but Emirates is not accommodating this and said the passenger will need to come off the plane in order to get wheelchair access. The Layover is only 1 hour and 30 minutes between flights. My question is:- Will Air Canada help her on flight to locate the washroom and how to lock / unlock? (Like I said she has never been on a plane before and things are different back home). Will the wheelchair person remain with her all the time until she is on her seat? She has approximately 4 hours layover in Toronto. What other steps should I take to ensure she gets to her destination without any issues? Thanks,",AirCanada,reddit,"['Responsiveness', 'Empathy']"
6931,Has MSNBC Been Banned From Delta Inflight Programs?,"On a recent Delta flight from Atlanta to Newark I discovered that my inflight Dish options included FOX and FOX NEWS but not MSNBC. Very frustrating! I have no problem if some customers want to watch FOX NEWS. But millions consider FOX NEWS a Trump propaganda channel and want to watch Rachel Maddie, Chris Matthews, Brian Williams—all highly rated cable shows.",Delta,trip_advisor,['Tangibles']
6932,Nonstop flight Boston to Mexico City,"WiFi works over continental US only, out of luck over Gulf of Mexico and Mexico itself No meals, but plentiful snacks",JetBlue,trip_advisor,['NA']
6933,Awful experience with baggage,"Flew Frontier into the Austin South Terminal 6/11 from Denver. Plane arrived 20 minutes early (9:20 instead of 9:40). Flight was full. The actual flight was OK - it was after we landed that the nightmare began. Waiting waiting waiting for luggage ... no one to ask. No one around except increasingly more irritated passengers. Many with little kids and gate checked strollers. No where to put their kids! Late night. Everyone tired. Finally a guy who presumably worked for the South Terminal came in and told everyone the baggage people were working hard to get our bags. Yeah right. At 10:55 - an hour and a half after we deplaned, the carousel finally started. I have NEVER seen such inefficiency at an airline/airport ... and I've flown into quite a few ""questionable"" locations. SOMEONE NEEDS TO GET THEIR ACT TOGETHER! I will never fly into this terminal again.",FrontierAirlines,trip_advisor,['Responsiveness']
6934,Horrible airline I ever flew,"Horrible airline. This company trains its employees to be rude, to lie, and to make sure to provide the worst customer service.",SpiritAir,trip_advisor,['Assurance']
6935,Emirates has not forgot anything,"I was exithed to travel with Emirates again after a while. I was a frequent flyer with thew company before covid. I have to say Emirates has still the same class, qualiy and good status as it had before. THe food on economy is better than on buisness class in many European airlines. It was tasty and nobody travels hungry with Emirates. Thank you Emirates. We will sure meet again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6936,Bad customer service,We had an Allegiant flight 532 from Las Vegas to Cincinnati on Sunday January 15 that was supposed to depart at 8:30. 3 delays and 3 boarding and unboarding the plane later we finally departed at 1:30. Apparently our plane was filled with enough fuel to go to Hawaii ( why I don't know). It was not a weather delay so after jerking us around for 5 hours there was no apology or even a free drink or snack.,Allegiant,trip_advisor,['Responsiveness']
6937,Worst airline to  travel ,I got an aile seat as my wife has a backpain issue and I have to visit toilet often just at the time of boarding the staff changed the seats in the middle without my consent Also the cabin staff even tough not busy wouldn't attend after 50 minutes of pressing the button for service request The food service and quality was very cheap low standard Very little leg room.,AirCanada,trip_advisor,['Responsiveness']
6938,stole items from luggage,"the employees that put your luggage on the airplane go through your luggage and steal whatever they want. they stole a pair of shoes, 2 purses, a dress & cosmetics. beware of this airline and if possible do not check in your luggage/ carry on anything that you value because they will steal anything they want",SouthWest,trip_advisor,['Assurance']
6939,Best flight for quite some time!,"From the check-in folks to the crew, our trip on Jet Blue from Boston to St. Maarten and back was as comfortable and enjoyable as any we have taken. We will always use Jet Blue if we can.",JetBlue,trip_advisor,['NA']
6940,Great Service,"Southwest is the biggest airline flying out of Buffalo. They offer numerous flights to Orlando every day, many of them are non-stop. I call them the ""Disney Express"" because there are a lot of people gong to the various amusement parks in Orlando -- and many of them have kids. The flights are pretty much on time, and the 2.5 hours goes fast. If you don't like the sound of kids on the plane, pack some noise reducing earbuds or a headset. The time and the value are worth it",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
6941,Not the greatest,"I had a positive experience on the way to Guatemala City - everything was quick, efficient, and the flight staff was good. The plane was comfortable and had above average leg room. However, the trip back was not so good. It was a connecting flight with a short stopover at San Salvador airport. At the gate for the connecting flight, the staff at the Avianca counter were disorganized and did not do an efficient job managing the boarding process. It took a long time and was not orderly On the plane, the flight attendants provided below average customer service.",Avianca,trip_advisor,['Responsiveness']
6942,Normal experience for my High expectations,"Good things, was the landing and takeoff was very smooth and very professional we didn't even feel it. Thanks so much for this. The entertainment system is unique and fabulous. Bad things: Economy seats are very very tight, make sure to have at least Window seat, this might make your flight easier. As for the service, My flight to Dubai was good, during my flight from Dubai to Cairo I couldn't even get a coffee because the flight hostess simply didn't pass by our seat line, I called for help twice but no one answered as well. The food was normal, didn't see what other people see about it, overrated in my opinion, may be I just had high expectations.",Emirates,trip_advisor,['Responsiveness']
6943,Worst airline,Spirit is the worst airline I have come across. You get to check in print travel pass and luggage tag. Get to drop off and was told your not checked in. We have a boarding pass how does that work. $99 each to rebook this airline is a total scam. Flight delayed from 5:30pm to 2am. Waste of time.,SpiritAir,trip_advisor,['Responsiveness']
6944,The most horrible airline!,"I fly to Asheville with this airline at least 2 times a month. It is always late, costomer service is non existing at most, both in counter (if someone is even there) and on the phone.Avoid it if you can.",Allegiant,trip_advisor,['Reliability']
6945,Getting better and better,"I have been flying with Allegiant Air for almost two years now. I needed a direct flight from Greenville, SC to Fort Lauderdale, FL and only direct flight (and cheapest, mind you) was Allegiant Air. I have been flying every two weeks because of my business from January to August of 2016. I flew many more times but with longer intervals after that. In a period of 7-8 months I got my flight completely cancelled 3 times but hotel had been provided free of charge in Cortland Marriott. So, no big damage done, considering, Allegiant also provided shuttle to airport and unscheduled flight next morning. There had been numerous delays because Allegiant is budget airline and major airports are putting them down the list for take off. However, nothing can beats the fact, that flight was direct, almost twice cheaper then Delta or American (with one stop in Atlanta), and late Friday and early Monday flights are great for any person who has to fly to SC and back or visa versa. There are many people that I already knew visually on a plane that were involved in the similar schedule. Summarizing - Allegiant Air went a long road to be a better airline, they are budget airline so you have to pay for seats, luggage and food on board. If you really looking for a direct commute, to save money, and don't mind to pay for luggage, use them.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
6946,Mostly Good,"Everything was very good and the staff super helpful. The food was great but as I'm gluten free and couldn't get a gluten free option because of late booking I did suffer the consequences. Also, I had booked a return flight earlier but didn't need the outward journey and as there was no cancellation refund I just didn't turn up. Unfortunately it meant that both tickets were cancelled so it ended up a very expensive trip. Moral of the story, check the terms and conditions!",Emirates,trip_advisor,['Assurance']
6947,Delta over AA anytime!,"Great experience. We were visiting the US from Australia and had taken a couple of flights using American Airlines and were very disappointed with AA. We used Delta to travel from New York to Orlando and had an excellent experience. We knew about the sizing requirements for our suitcases so there were no surprises here for what we had to pay. The aircraft was very spacious, modern and comfortable. The entertainment system was excellent. The complimentary snack service and drinks were very adequate. When we were searching tickets online, apart from Southwest, Delta was the second most cheapest and I wasn’t sure what to expect. It was so very much better than the AA flights we had taken earlier and much much cheaper. I would be super happy to fly Delta again but would cringe at having to fly AA again. I can’t believe AA don’t have tvs and you have to byo device. They can justify it how they want with free wifi but it’s a disgrace for families who can’t bring 5 devices with them when travelling overseas. Thank you Delta we had a great experience with you.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
6948,It’s a shame they get away with this,"I used to be a fan of this airline. They finally proved to me that they are the as bad as the majority says. Customer service is the worst. Gate agent told me one thing and called the 800 number and they disagree with what I was told and told me to go back to the airport to discuss my matter with them. Back to an airport I was on vacay at. It’s ok, they won’t get my money anymore",FrontierAirlines,trip_advisor,['Responsiveness']
6949,Terrible - £400 Fee to move the flight ,Absolutely terrible customer service. Despite being told that we could cancel within 24 hours of the flight by a customer service member and reschedule our flight we were then issued a £400 cancellation fee. When we called to explain we were told that our phone call would be listened to and they would get back to us. Within 24 hours we were told we must pay the £400 cancellation fee despite having rebooked the flight for a day earlier. We were misled by the customer service team into rebooking our flight and then made to pay a heavy fee for this. Will never use emirates again,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
6950,Mosaic - Multiple same day switch?,"Probably a very specific question but just wondering if anyone has experience with this - I’m flying on the NYC-BOS corridor soon. I know as a mosaic I get free same day switches, but can I switch multiple times? Or is it a one-time switch? (i.e. can I switch from the 7 am to 9 am and then again later to the 10am if I’m running late?)",JetBlue,reddit,['Responsiveness']
6951,Very easy flight,THe Punta Gorda airport was very easy with parking and the Allegiant staff was very friendly. The flight was direct and I chose not to get a seat assigned. found it easy to get my seat.,Allegiant,trip_advisor,['Responsiveness']
6952,Auckland Dublin!,"First leg was 17 hours to Dubai, we were not looking forward to this. Nice meal with a drink then settled in for the long haul. Took a wee sleeping helper nd oh my goodness Dubai was there before we knew it. Serve on board was lovely, everyone very helpful and took our Travel Agents advise and took aisle seats, no disrupted anyone I did not know! 3 hours wait just past as it does in any Airport. Send messages to all!!! Next short flight not so grand, think we had slept too well and it was daytime. But past and arrival ok.",Emirates,trip_advisor,['Tangibles']
6953,Girls Weekend,Flight was uneventful and would use them again. Only drawback was the long time between the connecting flight to our final destination.,JetBlue,trip_advisor,['NA']
6954,Get Screwed by Spirit for a higher price than other airlines.,"Spirit airline's flight was 3 hours late, which made me miss the next spirit connecting flight. They then booked me a flight for the next day after 2 hours of waiting. It took 3 hours to talk to guest services for a hotel accommodation which they declined. Their response was ""it was delayed because of the weather, this is your problem."" What is most interesting is that this wasn't even true. The pilot apologized for being late because they didn't have the staff and had to divert a back up crew.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
6955,Question about using wheelchair/preboarding,"I currently have a knee injury and am in a knee brace, but I can still technically walk. However, I think I may I need assistance of the wheelchair because I get tired/in pain easily from walking. Is it ok to request wheelchair assistance at the airport? I also am wondering if I can use the preboarding to get onto the plane early and settle in with the help with my partner (I plan on sitting in the back-ish area if I can preboard).",Southwest,reddit,['NA']
6956,Attendant,"Grover, the attendant at gate A18 went above and beyond for my disabled child. Thank you so much. You made flying easy for a studded out momma",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
6957,DIRTY airplane,"Horrified from our last flight on Sunday from Delta. The airplane did not appear to be cleaned and upon looking up to adjust the air that was very evident. There was barely any air coming out due to a blockage from a thick yellow waxy substance built up on the inside. There also was the appearance of black mold around the rotating base of the vent. This was after having a delay and change of plane and the gate agent saying the plane just landed but that it would be completely cleaned and ""fogged"" before boarding would begin. And the stewardess announcement promoting ""new standard of cleanliness.. wiping down all surfaces.. advanced air filtration"" Having to deal with covid and now an additional hazard of breathing in mold spores is not what I expect especially with all the added focus on additional cleaning and steps being taken for customer safety and health.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6958,LOST OUR BAG!..POOR SERVICE NOT FOUND,Three bags checked in at Las Vegas only two bags arrived ! Allegiant desk in Memphis not able to help Not able to contact via telephone Claim for to be submitted for our loss NO SECURITY AT THE BAGGAGE COLLECTION POINT,Allegiant,trip_advisor,['Assurance']
6959,Worst Customer Service,"Worst customer service I have ever experienced. I was suppose to fly with Air Canada on July 18, 2023. After multiple delays we boarded our plane, sat there for 45 mi Ute until we were told to deplane. Flight delayed again and then cancelled. We spent an entire day at the airport, our flight was rescheduled for the next day. We were travelling with my father-in-laws ashes as we were on our way to his burial. We spoke with customer service who was so rude and not helpful at all. Not even sympathetic to our situation. All they say is there is nothing we can do. I called Customer relations while still at the airport-they promised me that we would be reimbursed a lump sum plus for lost funds as our flight was rescheduled more than 9 hours after our original fight. Of course I get home and submit the claim (they don’t allow you to put in a claim until after the trip) and it was declined. It is total BS. To top that off you cannot call a customer service rep and the Air Canada rep that does answer tells you there is no way to get in touch with customer relations other then email. I asked for my situation to be escalated-was told the manager would call me-I have heard nothing. We are out hundreds of dollars as we had to pay for our Airbnb, car rental, ect for the day we missed. Air Canada is making millions in profits, while screwing Canadians in the process. I will never fly with them again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
6960,Preferred over American any day,"Always friendly people, very accommodating. Seems like there's more space in seats. NOT having to calculate bag fees is great!",SouthWest,trip_advisor,['Assurance']
6961,"Ttissues and old food wraps,!","A conscern about the general higine , the magazine pouch was full of used Kleenex tissues and old food wraps . In this time of uncertain health risks, a better care in sanitation is a must!",SpiritAir,trip_advisor,['Tangibles']
6962,Wish I could fly everywhere with them,What a pleasant experience from check in to landing. What more can I say great service great food great inflight emtertainment,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
6963,Still my favorite airline!,"Southwest canceled my flight to CT due to the snowstorm after Christmas BUT THEY ARE STILL MY FAVORITE AIRLINE. They have gone above and beyond to make things right, including giving me points for future flights and reimbursing me for the flight I ended up taking on another airline. They could not have predicted how severe the storm would be or that it would hit their hubs (where they keep their planes and tons of their staff live) so hard. Sometimes there is just a ""perfect storm"" and it's frustrating to watch the media (and disgruntled people with nothing better to do) try to cancel them over it. Sometimes things just don't work out the way we want them to. That's life. I'm sad for those that missed plans with their families but they did have other options. I am still a loyal customer.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
6964,We walked away from it...,"We got on the plane, got off the plane, made our connection, got on the plane, got off the plane in Louisville. Everything was on time... but because of turbulence there was no cabin service on either flight going...",Delta,trip_advisor,['NA']
6965,Delta Airlines--a pleasant surprise,"Every day people complain about the lack of customer service in the airline industry but Delta really went above our expectations. As soon as we arrived at the Delta check-in Panama City, we were met by friendly and courteous staff. It was an early morning flight and from there, until boarding, everything was easier than normal while traveling through American Customs. On the flight, the crew was a delight, and wait for it, the free meal was delicious. I chose a complimentary cheese tray, and we were constantly served drinks and snacks. It was a pleasure cruise. Thumbs up to the crew and airline",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6966,Flight Crew,"Flight Attendants were courteous, professional, humorous and engaging for the duration of the flight",Delta,trip_advisor,['Assurance']
6967,Attentive service,Very comfortable plane with lots of leg room. Flight staff was attentive. Very good flight and on time. Bring your ear buds or purchase from a flight attendant to watch a movie or TV show.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
6968,Terrible do not fly with this airline,Terrible delayed flight from 10pm to 11 pm than when we are about to leave they tell us something. Is wrong. With the plane with no clear explanation like its been all day it’s 11:50 an i am not in the air i need a refund ASAP,FrontierAirlines,trip_advisor,['Responsiveness']
6969,Emirates: The best or nothing,Emirates service is the best in the world period The ground and flight attendants again were professional and courteous,Emirates,trip_advisor,['Assurance']
6970,Tripping,Everything went as planned. Flight went according to time schedule and nothing worth going on YouTube happened during the process.,SpiritAir,trip_advisor,['NA']
6971,Clean and Friendly,best experience ever! will always check with Spirit first for all my travels and has the best pricing,SpiritAir,trip_advisor,['Assurance']
6972,Peacefulness ,Staying at Hale Koa Hotel was a wonderful decision on my part. I had an absolute ball while off the mainland. The people were amazingly friendly and the outlets were great. The room service was nice and I was extremely impressed with the wait staff.,Delta,trip_advisor,['Tangibles']
6973,A well no company with a shocking service,Unfortunately we are travelling to Uruguay and back from Brisbane with Emirates but we will never travel with them again the worse cabin service ever they talk to each other and laugh but not to passengers they are never around to bring you anything (not even water) unless is food service time and even then they don't talk to you. They may International personnel speaking many languages but the most important language they are missing of being courteous and importance of customer service considering that our air tickets fees pay for their wages WE HAVE TRAVELLED ALL OVER THE WOLRD BUT NEVER SUCH A BAD SERVICE!!! Feel to contact me if you wish more information Eddie +61409420611,Emirates,trip_advisor,['Responsiveness']
6974,Comfortable seats and Boarding,Really impressed with the ease of priority boarding and the legroom we had. There were even bulkhead seats available. This is the longest flight we've taken on Southwest and it was a great flight. The smooth flight (which isn't always under the pilot's control) was a bonus!,SouthWest,trip_advisor,['Responsiveness']
6975,Las Vegas to Toronto  1-1-2019,The plane was almost full. The leg-room okey. There was no screen but with inflight magazine. Friendly and nice attendants do the best to be helpful anytime.,AirCanada,trip_advisor,['Responsiveness']
6976,Very Nice leg space on the A380,"Not our first experience on Emirates and as usual, this was a very good experience. We had the pleasure to be once more on a A380 between Duesseldorf and Dubai and this plane beats all the others in terms of comfort and leg space. What Emirates should try to improve (but not necessarily depending on them): you have nowhere to stay comfortably during a transit of 4,5hours in Dubai. We used one Marhaba lounges but it was in renovation and they charged 32 dollars for our 12 year old daughter. Also, on the return trip, we had to wait more than one hour in Duesseldorf for our luggage, probably because the airport staff has difficulties to coope with such a heavy load of passengers at once.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
6977,You cannot go wrong with this airline!,"Full marks to Emirates! Service top notch, cleanliness exemplary, NO delays, food not the best I have ever had, but up to standard! Highly recommended!",Emirates,trip_advisor,"['Reliability', 'Tangibles']"
6978,Always a pleasure,"I am lucky to be able to travel at least three times a year between Chicago and Washington, D.C., and United Airlines is always there to make the journey easy and fun. I flew between the two cities on the busiest travel time of the year--the week of Thanksgiving--and found the experience to be almost totally seamless. I used a Mileage Plus pass to enter the DCA United lounge. There, they offered delicious refreshments, cushy sofas, and beautiful views of the runway in front of the DC skyline. I couldn't have enjoyed it more. My outgoing flight was on an Embraer 175 regional jet with slimline seats which I found to be reasonably comfortable. There was no time to give out snacks on this service, but the flight attendants handed out complementary beverages and sanitary wipes to everyone on board. I enjoyed the personal device entertainment, which offers plenty of great movies and TV shows to enjoy. (If you're using a Mac, it might be wise to download Chrome beforehand for compatibility. Otherwise just use your phone.) The flight was smooth, the flight attendants were friendly, and the plane was very clean--an important factor in the era of COVID. My flight back was on a Boeing 737-700 with beautiful split scimitar winglets and even comfier slimline seats. They had DirecTV on board as well as personal device entertainment. While the flight attendants probably have headphones to hand out, I advise bringing your own to plug into the arm rest. United makes the whole boarding process a breeze with their iPhone app interface and text alerts. My baggage arrived in Washington before me, but was easy to pick up at the airport. Overall, I loved the experience of flying with United and will return to the Friendly Skies in the very near future.",United,trip_advisor,"['Tangibles', 'Assurance']"
6979,Can’t beat the service or the price,"My family and I flew with spirit for our family vacation. First off the price was ridiculously affordable. But the service and ease of the trip was beyond great. Previously, when I flew with Spirit, I had a horrible experience. But honestly it was my fault. We arrived to the airport only an hour before the plan left and due to the lines, we missed our flight. But Spirit asks you to arrive 2 hours before especially if you have to check a bag. This time we followed the rules and our trip was extremely pleasant. The flight attendants were nice and informative. We flew economy snd the seats were still comfortable. The boarding process was smooth and there was ample enough room for everyone and their carryon items. Until Spirit shows me differently, the will be my Go-To airline for now. Hats off to you guys.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
6980,JetBlue and it’s notorious delays,"Simple stuff to say, I’ve heard of JetBlue having delays always when traveling to the Caribbean, we’ll u was able to confirmed it. Both of my flights were delayed by 2hrs, you pretty much only get water on their flights, you’re better off using any other airline.",JetBlue,trip_advisor,['Reliability']
6981,Good flight,We were flying from ATL to ORD on United Flit. #: 3408 which was being operated by Republic. We had no issues going through ticketing or TSA and through the gate. The flight left about 6 minutes early and arrived in Chicago about 12 minutes early. We were on a Embraer ERJ-170-200 (long wing) (twin-jet) (E75L). The United staff and the flight crew were efficient and friendly.The flight was smooth and without any issues. Even my one checked piece of luggage came through pretty quickly.,United,trip_advisor,"['Reliability', 'Assurance']"
6982,Business class isn’t what it used to be!,"We only fly business class, we are retired and frequent vacationers (monthly) and we have noticed a definite decline in the Air Canada Business class standards (service and amenities) over the past 2 years! I pre ordered a special meal 2 weeks in advance and it was not onboard and the lack of regular/available menu choices was disappointing as there were only 3 steak dinners, the rest of the meals were the less desirable butter chicken and as it is a long overnight flight you need a decent meal! The Maple Leaf lounge in Ottawa is minimalistic and does not serve an actual supper...mostly light snacks so if you then can’t get a meal onboard it is not a satisfactory business class experience! The service has also become worse as after the meal has been served and cleaned up you have to go and ask if you need anything for the rest of the flight. While the 767 has nice business class pods there is a very large business class cabin with (in my opinion) not enough staff to give the level of service one pays for in business class!",AirCanada,trip_advisor,['NA']
6983,HORRIBLE HORRIBLE HORRIBLE,"Jetblue was the worst airline I have ever had the displeasure of using. Their customer service is god awful, their systems suck, and getting in contact with someone to right their wrongs is incredibly difficult. I had to wait 4 hours on the phone for the representative to tell me there was nothing they could go to help me check in to my flight because their system wouldn’t let them. Then I had to go to JFK and wait over an hour on the help desk line to have someone press 3 buttons on a computer and fix my issue. The line for help was wrapped all the way around the baggage area and their employees were horrendous and refused to answer any questions name those who did answer didn’t have any idea how to help at all. Now I am having the same issue with my returning flight where my ticket is messed up and so have to change it and the system keeps saying error. There is nothing left for me to do because I have already spent 3 hours trying to reach someone on the phone. Every time they call me back as soon as I answer the call is disconnected and I have to call back with an even larger wait time. Not to mention when I finally got my ticket at JFK the man putting the bags on the conveyor belt for checked bags did not take my bag and instead stood there and stared at me as I loaded my own bag on the belt. THEN the airline LOST my bag. After I finally tracked my back down the customer service line called me to tell me they apologized and they couldn’t find my bag after I had already found and picked it up myself. DO NOT FLY JETBLUE. I will be telling everyone I know of the horrible horrible service and will NEVER use this airline again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6984,Great Service at a Great Price,"Southwest is about the only Airline I will fly now. No hidden fees and the service is outstanding. There is nothing more frustrating than getting to the Airport and finding out that there are extra charges, won’t happen with Southwest. That and no extra fees if for some reason you have to change your plans and flights.",SouthWest,trip_advisor,['Assurance']
6985,Horrible Service,"The very first time I flew with Frontier it was cool it was a smooth flight. Recently, especially coming from ATL, I was charged $100 for a bag that was already included in my trip! Got that settled but there’s still issues! I figure in some way airlines has to make money but charge someone $5 for some damn candy that should be $1.50 & a small soda & that’s $3.50. Y’all also charged &3.50 for a small cup of coffee! Horrible!! Today I was told LATE & NOT notified by email that my flight on frontier changed from D1 to F9… if a girl prior to me didn’t check that I would have missed my flight and would have requested my ENTIRE funds back for my flight! I understand it’s the convenience for the prices but My gosh, this is robbery! Do better guys!!!",FrontierAirlines,trip_advisor,['Responsiveness']
6986,Miami Wedding,Everybody was great. Great service and polite service. Comfortable space. On time boarding and efficient exiting.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
6987,Pick up the phone!,"Understand that flight can be delayed in various reasons. I know the reason of delay is not always related to the weather condition, and also understand that your company does not want to reveal the exact reason to avoid the compensation. However, at least pick up the phone and answer to the people who is in urgent situation, so the customer can make a decision if needs to book it with other airline and flight out that day. Have some integrity for your business.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
6988,Great early morning First Class flight to Houston,"Great flight Dulles Washington to Houston. Flight left a little late but arrived a little early. Good movie to watch, great breakfast (actually one of the best in last few years). Flight was smooth with only a few bumps along the way. Best of all connecting flight only a few gates away.",United,trip_advisor,['Responsiveness']
6989,The Works doesn't always WORK!,"The flexibility of The Works for changing flights is of limited use and it seems the only way you find these things out is if you actually try to use it. If you want to change dates, there could be some mysterious upcharge. My upcharge would have been $200. The reservation agent simply said the costs had gone up. But I couldn't see that they did for the new flights I wanted. Maybe their ""fees"" have gone up that much???? Plus $200 is more than 50% of the cost of The Works for a roundtrip ticket. And if you want to change cities, you have to cancel the ticket and get a credit that can only be used for a flight by the original passenger. But guess what. If you want to use the same dates that are in the near future, you probably won't be able to use the ""credit"" for that because it can take up to 90 days for the credit to be issued. You get a year to use the credit from the date of issue, but in my case, that is not feasible. It was tempting to pay some extra money for this because of the bag and seat pre-selection charges, plus the added benefits of flexibility. But as I said, that flexibility is limited and may still cost even more money. I will not be buying this again. It would have been cheaper to not buy The Works to begin with and just scrap the ticket and buy a new one. There are other annoying things too, like a website that often doesn't work, and the lack of clear direction for corresponding with a live person. The chat feature didn't work on my phone or one of my computers. I finally was able to use it on another computer but the wait was too long. I had to use Google to find a number to call. If it wasn't for the personal convenience of the destination airport that no other airline flies into, I wouldn't be using Frontier at all.",FrontierAirlines,trip_advisor,['Responsiveness']
6990,WORST COMPAGNY EVER,Just and simple the worst Airlines ever. Don’t go there! WARNING! flight cancelled. I will arrive 7 hours later.,SpiritAir,trip_advisor,['Reliability']
6991,Avoid AC at all costs,Horrible airline! The staff reallyyy needs to work on their customer service .. you come into an airplane expect to be welcomed but instead you get a stare and a grumpy voice says” you cannot board without a mask on” the staff is mean and bias!! I would rather cancel my flight then fly with them again!! Due to the weather conditions in Montreal Trudeau airport we had to land in Ottawa to wait for the storm to pass in MTL so we can go there again. We spent 16 hours in that plane without any considerations for the passengers! When I said my final destination is Ottawa let us leave one lady tells me well if you are new here this is Canada and thats how it works😂 the funny thing is that her accent is thick as he11. The lady in the picture was the worst one,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
6992,Do Not Fly With JetBlue!!,"I do not recommend!! Staff is very rude and non-accommodating! I’m positive they are all in training simply because of how slow they move. I stood in line over a hour just to get to the counter to tell me the gates were closed for my flight and I had to catch the next one which was 6 hours later!! I was told to get BACK in line and by the time I got back to the counter to check my bags in, I was told there were no more seats available and that the next flight was the NEXT DAY! Can you say MADDDD?! I had to buy another flight with another airline to get home that day. They have to really do better! I won’t ever fly with JetBlue again! Be prepared for disappointment!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
6993,jetBlue HAS LEFT ME JADED,"-I WOULD NEVER RECOMMEND JETBLUE FOR YOUR TRAVEL NEEDS - Sadly, I needed to fly from Long Beach to Sacramento, due to a death in the family, I booked the flight quickly as one does in a situation like this, did not look at terms of canceling (MY FAULT). The plans changed from landing on a Saturday to a Monday night so I went to change my flight only to find out that not only does JETBLUE not honor that when the ticket is booked less than 7 DAYS (EMERGENCIES CAN'T BE PLANNED) they stated they would charge me $150 to change the flight and any differences in the charges if the new ticket was more! I was within 24 hrs of booking my ticket, to begin with - THIS IS RIDULIOUS - I spoke with a rep to tell her my circumstance- POLICY is POLICY - I will never use them again- I lost the whole amount of the ticket basically because they do not reimburse bag fees bc it is all included and the credit goes in a bank for you to use (NOT) out of $219 spend I got a credit of $45 !!!! I have had similar experience years ago with American Airline and they sorted everything for me - with no extra charges bc they understood the circumstances and bent the rules a bit - IT'S CALLED HUMAN COMPASSION! JETBLUE HAS LEFT ME JADED!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
6994,Spirit,"They get you from point a to point b. Nothing extravagant. Comfy chairs, spacious seating due to covid. Very clean, plane left on time and arrived early. Our flight was supposed to leave at 11;50am but left at 9:39",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
6995,Our flight was cancelled with no warning.,"We had a flight out at 10am on a Sunday morning. We got to the airport in plenty of time, checked our bags (free, as always - that is a really nice thing about Southwest), went thru security, and were approaching our assigned gate, when I happened to glance at the Departure board... which said our flight was now CANCELLED..! WTF...? I immediately went to the gate agent.. she said the Weather in Denver would have preventing us from landing (which I think is BS - since other flights on other airlines left for Denver at about the same time...), so they had cancelled our flight... they gave us options for a later flight.. So we ended up spending almost 5 hours at LAX waiting for the next flight - that really sucks... I still like Southwest - they have cheap flights, and you get 2 free checked bags, but this sort of crap makes me angry.",SouthWest,trip_advisor,['Reliability']
6996,Cheap....friendly,"No frills all the way...small seats, thankfully they do not tilt back. Old plane, but it got us there safe and sound for just about 50% of what a regular flight on United would have cost us. Picked our seats, paid for a carry on and took priority boarding. Definitely will fly them again. Oh yes, no complementary drinks or snacks.",Allegiant,trip_advisor,['Tangibles']
6997,Smooth trip both ways.,Hadn't flown with Allegiant for several years because they were always late and the planes were dirty and old but this trip was outstanding. Both flights were on time and the planes were newer and very clean. I will definitely be using them again. Also I experienced very courteous staff.,Allegiant,trip_advisor,"['Reliability', 'Assurance']"
6998,delayed flight made for a very long day,"final leg delayed. Information regarding actual flight was not very encouraging. Boarding was chaotic, lots of tired, cranky people.",United,trip_advisor,['Responsiveness']
6999,Shady shady business,I ha ve not even stepped foot in one of their airplanes yet and this is the worst airline I’ve ever encountered. The time I spent on the phone with customer service between being hung up on and having to call back and wait again is more time than the round trip they changed on me and did not refund me for. This airline does not provide caring customer service or reimbursement for 30+hour and multi state delays. They went out of their way to tell me I didn’t deserve any compensation for my trip being extended 2 days due to them changing their flights back home after I purchased a round trip ticket for 4 and their den membership. By far I do not trust this airline. JAY particularly has very low customer service appeal and is very unprofessional.,FrontierAirlines,trip_advisor,['Responsiveness']
7000,Very pleased,"Very pleased overall. Entertainment system had enough to choose from. Free Wifi was only available for WhattsApp and Messenger sites, but that was enough to keep me in contact with the ground. Service was also good. There was special yughurt on board that was amazing, and the attendent saw me totally amused with it. So within a minute he bought me another one, and then after 10min he got me ANOTHER one ( i didn't ask for any extras, he just shoved them at me because of my satisfied face). Very very pleased overall",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
7001,The worst experience I had for many years,"It was Sunday and I and one of my colleagues were flying to LA to a customer on one of the most important business trips in years. The flight was shown IN TIME just 3 hours before the departure. When we went to the airport, the flight was cancelled. No explanations. A line was formed with many passengers, who were waiting to talk to the agent. Hundreds of people were on line. I assume that many flights were cancelled, not only ours. The lady at the counter was rude and offensive, as it was our fault. "" Decide right now, refund or rebook!!!"" - she was repeating it as a mantra. OK, lets try rebook. She gave as two tickets for 2 days later. ""No other tickets, take it of leave"" she said, and handed us two papers for a flight 2 days later. All seats, luggage, all additional things we have paid were not active anymore. We left the counter and checked the Spirit Airlines. .. And we se realized that she LIED to us: There were tickets for the next morning and these tickets still could be bought online. Shame! Spirit ruined our business trip, wasted our time and the time of our customers, who were waiting for us to work on the project we have and openly lied to us. Naturally, we bought tickets for another airline and flied to LA: the new trip was 3 times more expensive, because was booked the same day. The hotel also charged us for not showing up. The time lost and the wasted business opportunity could be estimated at over $140K.. There is no way I could recommend Spirit to anybody at any cost. Spirit is a shame of the airline business.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
7002,Excelent airline,"It was a pleasant flight... the attenders were very nice, but the food could improve... it was smooth and quit....",Avianca,trip_advisor,['Assurance']
7003,10th circle of hell,Worst travel experience I’ve ever had. They diverted my flight to Salt Lake City and upon landing informed us that we could either fly back to Las Vegas and get a flight the next day or get off here and kick rocks. There was no compensation for a room and they wouldn’t tell us what time the new flight would be taking off at. Somehow trying to sleep on the dirty LAS floor was a more pleasant experience than dealing with any of the representatives. At least the floor will actually support you. I would rather put tooth picks underneath my toenails and kick a wall than ever fly with them again.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7004,"Dogs Dogs everywhere. Both going and coming. Had to,sit next to one in each direction","Paid for seat selection, carryon and baggage. Was in second row with dog both way. ( I am allergic to animal fur). Not again on this airline..",FrontierAirlines,trip_advisor,['Responsiveness']
7005,Great Flight Experience,Great flight. On time both ways. Plus I received complimentary upgrade to A-list for 3 months. Very sweet. Thank you Southwest,SouthWest,trip_advisor,['Assurance']
7006,Excelente viaje y atención de la tripulación,"Viajar por Avianca es una delicia, los aviones son nuevos y la atención del personal es muy buena, me encantaría volver a viajar con ellos.",Avianca,trip_advisor,['NA']
7007,Worth a note? 350 product swap. ,"Longtime lurker, I think first time poster in this thread. Used the search about equipment swaps so I think I am hosed but asking this group anyways. Flying out today and they just swapped my ATL to AMS leg to the LATAM version of the 350. I used to fly Delta a ton (made diamond through domestic travel mainly pre-covid) , then it lapsed but starting international travel again. Booked routing from my non hub city to try the suites now no suite and put on window where I get to climb over someone. Seatmap is full. Worth a note to get some pesos? I realize it’s still D1, a first world problem and I’ll survive the 8 hours haha, so maybe out of luck? Laughing that seatmap on app still says “suites” but clearly not. Thanks all!",Delta,reddit,['Assurance']
7008,Flight Cancelled/ Not fully reimbursed,"We chose Frontier because it was cheaper to buy 3 tickets and rent a car for our 6 hour drive (rather than flying direct). We took American into PHX,rented a car to attend a funeral, and to return home to OAK we booked Frontier.I was notified our flight was cancelled a few hours before take off. Our refund is $99.99 short. Also, the next available flight through Southwest cost us $500. I have read online that customer service is useless and people in similar situations have to go to small claims court to be fully reimbursed.",FrontierAirlines,trip_advisor,['Responsiveness']
7009,Great flight & great service,This was our first flight with Allegiant Airline - Great round trip flight - on time both ways & staff was very helpful and very friendly. Definitively would recommend Allegiant,Allegiant,trip_advisor,['Responsiveness']
7010,Will this fit carry on?,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
7011,Excellent flight from start to finish,Our flight was round trip and both trips were great. We had plenty of leg room and our seats reclined slightly for comfort. Our stewardess were “dressed for work” and made you feel welcome. Snacks were good and plenty of them. Definitely will use again.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
7012,Customer service,I bought my ticket six months advanced and paid for it when I got to destination air Canada cancelled my return tickets and it won't gave me my refund or replace it after three hours of waiting on hold they don't tell me why they cancelled my return tickets and the reason is why you bought your tickets from agent and the customer service a very rude representative says get your money from agent and the agent won't respond to email so I thought I get return tickets and I check the price of the return noting less than six thousand dollars I don't know what to do please don't dont trust air Canada when you pay them and my agent that I bought my ticket from lastminute. Com,AirCanada,trip_advisor,['Responsiveness']
7013,great service,"Very convenient option for Montrealers going to Florida . Airport is a pleasure , no crowds and pandemonium .",Allegiant,trip_advisor,['Tangibles']
7014,Very helpful and friendly staff,From the check in in Dublin to landing in Toronto the staff were friendly helpful calm and professional . Their pleasantness made me a nervous traveller feel at ease .On the flight the cabin crew were attentive and friendly . They were chatty and happy to help with any request re the city we were going to visit .,AirCanada,trip_advisor,['Assurance']
7015,No notice of cancellation,"I was set to leave Costa Rica on March 24th around noon. My flight out of the country was canceled and the airline didn't notify me at all. I only found out because luckily a relative was monitoring flights and notified me via FB messenger the night before. I ended up buying a one-way ticket with another airline to get home. After a few days Spirit sent me a confirmation code to get a credit, but when I submitted it, I got an error response saying the code was invalid, even though I cut and pasted it from their email. I told them I just wanted a refund for the canceled flight, because I'm unlikely to do any more flying, but, a few days later without a response, I'm thinking I'll never see that refund. Needless to say, I'll never fly Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
7016,D GIBBS,"As a seasoned traveller, this is one of the best airlines in the world without question. Food, aircraft standard, cleanliness and service are excellent. Unfortunately, if you leave something on the plane as my daughter did, forget it. You have literally no chance of getting it back. Its a shame because calling the airline the very polite staff couldn't even reach anyone at the airport. After flight service was non existent. Definitely fly Emirates, definitely don't leave anything on the aircraft!",Emirates,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
7017,Great flight,Always a nice flight when we fly southwest. We love the early bird check in to make sure we can all sit together as we normally get group A.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7018,Worst Flight EVER!,"The plane was 2 hours late during which time we tried to sit in the United Airlines First Class Lounge as we purchased First Class tickets. We were refused entry and the Lounge Agent was rude and condescending towards me and my wife. We were told that we could come into the Lounge if we each paid $69.00 which we decided not to do. Despite the fact that we purchased First Class Tickets, there was NO leg room when we sat. The food choice during the flight was purported to be Mexican Chicken and a Vegetable Ragu. Both were disgusting and inedible. No additional food or snacks were provided. To make matters worse, when we got our luggage, it was SOAKED to the point where we had to unpack and dry-out all of our belongings. As a result of this flight, we dreaded coming back on United Airlines.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
7019,Don’t fly Spirit.,"Had a flight from Chicago (ORD) to Los Angeles (LAX) that was supposed to depart at 5:55pm yesterday. After 7 delays, the flight did not take off until 1:48am. We were initially told that the issue was weather in Fort Lauderdale, where the plane we would be riding was coming in from. However, the plane had arrived in Chicago as early as 7pm. Why it took more than 5 hours after the plane got to the airport to actually begin the boarding process is beyond me. Presumably, the issue came down to limited resources (crew members/gates). Allegedly the crew that was going to be flying us left at some point, because the crew we had on the plane made it clear that they were all called in at the last minute and weren’t even expecting to be going to Los Angeles that day. (This seems to be a recurring issue for them - I had a flight with Spirit a few months back that was canceled because the pilot didn’t show up.) Once we finally boarded a little after midnight, we still didn’t actually take off for another 90 minutes or so due to miscellaneous ‘mechanical problems’? I don’t pretend to be an expert on what goes into air travel, but I feel like this many delays for this wide a range of reasons doesn’t simply occur without some malfeasance along the way. Needless to say, this has thoroughly derailed my transportation from the airport as well as my work schedule today. My friend who was supposed to pick me up from LAX around 9pm could, understandably, no longer do so at 4am, which resulted in a pricy Uber ride. I have a work shift in just a few hours, which means I’m either not sleeping or I’ll have to call out and forego a day of pay. This is costing me money. I realize delays are inevitable with any travel, but what pisses me off the most about this experience is how unapologetic Spirit has been about it. Despite 8 hours of delays, we weren’t even offered food vouchers on the flight - gotta pay for that water! I swear to god it takes so little to show some goodwill during shitty circumstances like these and yet Spirit is incapable of even the smallest gesture. Oh I stand corrected, I did get an email for $50 off my next flight! Expires in June, not applicable toward luggage or other fees! Fuck off, I will not be flying Spirit again.",Spirit,reddit,"['Reliability', 'Responsiveness']"
7020,Excelente servicio online y abordo,"Avianca para mí es una de las mejores aerolíneas de Colombia, y no tiene nada que envidiarle a ninguna en el mundo. En mi último viaje la aplicación de Avianca fue perfecta para comprar el tiquete, reservar mi silla, y hacer Check in. En el avión las azafatas siempre fueron amables y el servicio muy bueno. La silla siempre limpias, y el entretenimiento abordo es bueno y divertido. Diría que lo único por mejorar de Avianca, es el servicio en el counter, las niñas que me atendieron a mi llegada en Medellín no fueron amables, pero hicieron su trabajo. A la llegada Bogotá las maletas se demoraron más de lo que me demoré yo en el vuelo se demoró casi unos 20 minutos esperando a que saliera las maletas. Si no fuera por estas dos cosas, mi calificación sería perfecta. Sin embargo creo que es una de las mejores aerolíneas.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7021,Good Experience,"Overall, it was a good experience. Our flight was delayed due to weather where the incoming flight was coming from and the pilots and flight attendants did a great job trying to make up for lost time.",JetBlue,trip_advisor,['Responsiveness']
7022,Emirates promised that they will return the flight booking money but I am still fighting to get the money for 2 years!,I booked the ticket with emirates through edreams on Dec 21 and due to the government covid restriction I couldn't manage to get the managed isolation on return. So I couldn't travel. I was promised that the airlines either let us use the coupon to rebook and travel before Dec 2023 or return the full cancellation amount. I tried to rebook multiple times and ended up waiting for the airlines to approve and paid double the price price (3500 NZD) to rebook last minute. I raised a cancellation request later and it is still showing awaiting for the airlines to approve for almost a year. I will never ever fly with emirates again or book through edreams.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7023,"Consistent, on-time, professional and friendly","I fly the MCI-FLL-FLL-MCI trip reasonably frequently - and am always confident I will get there safely and on-time with SWA. I prefer the non-stop flights, but I never turn down the chance to spend a little time (layover) at BNA where I can go enjoy the music at Tootsies or one of the other fun spots in the SWA terminal. My only complaint is that SWA is too polite and doesn't enforce the 'don't save seats' rule. I pay for early-boarding, and I feel I should get any seat I wish - unfortunately there are unethical cheapskates who feel they can early board 1 person and save an entire row. Other than that - SWA is the most consistent airline out there.",SouthWest,trip_advisor,['Responsiveness']
7024,"fast, inexpensive flight","We flew Allegiant to Yuma and back. The airplanes clean, well maintained and appeared to have been recently updated. The flight staff was professional and polite. I was a safe and pleasant 2.25 hour flight each way with no issues. I'd definately use them again. What you get for economy flight is economy. Don't expect drinks, food etc. You will also pay for baggage except for personal item. But you still have money and get to where you want to go quickly.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
7025,Flight,We had a flight cancellation due to strong winds. Our flight was rebooked without too much trouble and we continued on our trip a day late. We lost a day of our seven day booked vacation....we tried to extend our trip for one day but the cost the cost more then what we paid for our round trip ticket. We lost one night hotel. Would have been nice if because of the weather they would get us home one day later so we didn’t lose a day. I feel in situations like this there should be some allowance for that....flight itself was great going and coming back,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
7026,Great Flight Attendant,"Dear Delta: I would like to highly compliment you on one of your flight attendants, Ashley, employee # 089585. She was the first-class flight attendant on DL 820 from SAN-ATL on Wednesday, July 28th. She was attentive, competent, pleasant, helpful, humorous, cheerful, professional and a joy to have on board. Alas, that isn't always the case, so I especially want you to be aware of how good one of your employees is & what a good impression she made for Delta all around. You should have more like her. In short, she made it seem as though she was glad, we were flying Delta and she was happy to serve us, and we in turn I was glad we flew Delta that day. If I had the power, I'd duplicate her & put her on all my flights. Since I don't, I hope you'll forward this email to her manager, and the vice president of personnel.",Delta,trip_advisor,['Assurance']
7027,Could just ONE Flight Attendant Smile?,"You have a choice to make the most of your day. A smile goes a long way. However, we were met with either a blank stare or a stone face. No way were we getting headsets (they were out yet we were seated in row 24 - how could they be out already)? Could I have coffee? NO! How about ice? NO! I think if one does not enjoy their job they should work elsewhere. It's not necessary to scowl at everyone. We are crammed in like sardines and your crankiness just makes it worse.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7028,So disappointing,"We had a flight from Tehran to New Zealand in January 2020. Due to the Ukrainian flight crash, our flight was rescheduled twice by emirates airline, which means we had to have 20.5 hr of stop in Dubai! We called the airline office in Tehran to see our options of accommodation in Dubai. They said yes due to a stop longer than 13 hrs the airline must provide accommodation for you but they didn’t have access to the hotel booking system and asked us to address this issue in emirates airline counter in Dubai airport. We arrived in Dubai and asked about the hotel booking option. Surprisingly they said we cannot have any accommodation provided by airline, and it is not their problem! We had arguments about the airline policy and they were refusing to show us the policy and just giving us some wrong information that it is in their policy and they cannot provide accommodation. After 2 hrs of discussion and argument, they finally provided a twin room for three people! We were really disappointed!!! Also I had a surgery on my neck about two weeks before the flight which and had to ask the cabin crew to open the head locker for me. I asked one of the crews for the first time, he opened the head locker for me and said “don’t ask me again to do that for you, I’ve got back pain!” OMG, I won’t fly with emirates airline anymore!",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7029,"direct flight, no problems at all","It was a nice flight, on time, no difficulties really. Pillow and blanket supplied for the 9 + hour flight.",AirCanada,trip_advisor,['Tangibles']
7030,SOUTHWEST FLIGHT,"Southwest does a fine job with their flights and attending to passengers. I have not gotten warm to their boarding procedures, on the other hand. To ensure you have a choice of seats you must pay a $25 fee on any route and they list you A with a number. I'm not sure how they allocate that number, but that's the process. The flight attendants are very friendly and will respond your requests within reason. My flight to Louisville consisted of two legs. While had a short delay in Boston to Baltimore, that did not impact my Baltimore to Louisville leg. We arrived about 20 minutes past the scheduled landing time, again, that did not impact my planned arrival at my hotel. While flying in Southwest's territory, I would fly again with them. Be aware of the fee for a higher boarding position. As this is the norm for flying, i.e. more leg room, this will not stop me from flying Southwest.",SouthWest,trip_advisor,['Responsiveness']
7031,Disappointing and dropping,"Every time that I fly JetBlue, I end up disappointed. It gets you there. Not necessarily on time. Not necessarily on the flight that you booked. Not necessarily on the schedule that you booked. There are 4 reasons for me to book on JetBlue. 1) Flight times. However, this was not the first time that I booked a flight only to get an email switching it to a time that does not meet my needs, . 2) 34"" seats- which I found out don't exist on all flights. Be forewarned that Embraers have smaller seats and smaller overhead bins. 3) WiFi- which was not available on most of the flights. I was told that ""we must be over water"". 4) Entertainment. Many of the screens didn't work. I have also noticed that the flight crews seem to be less happy.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
7032,Service is not good.,"my husband and I where traveling from Frankfurt to Ottawa . The service was not good and the television monitors were not working..... the person en charge of the flight give us the number to contact the company for some discount on the next flight. I will not recommend air Canada. Better paya little more and get service, especially in long flights. Very disappointed.",AirCanada,trip_advisor,['Tangibles']
7033,Fabulous flight,The seats were very comfortable and all employees were professional and helpful. Passengers were allowed to move to other seats when the flight was not completely booked.,SpiritAir,trip_advisor,['Assurance']
7034,Nothing special,"Yet to discover air lines I like (so far only Porter takes the cake...) It was my first time on United. Longer of two leg flight was on smallest airplane possible, with two and two configuration, and of course I had a pleasure of sitting next to traveler who should get 3 seats by herself... I do hope that policy will be pass soon that passengers will have to pay for their tickets according to their weight. Think of health care benefits that will provide in long run... I know I am upsetting about 80% of people right now in North America but trust me it is for your own good and can thank me later. But back to airlines... what most upsetting that one genius figure out on how to discomfort passengers and others are quick to follow... you have to pay for pretty much everything what was included in the past right now and tickets are still outrageously expensive. What’s next? Paying to use washrooms? I would not be surprised. The only convenience - and not because of airlines - lately is an app in US and Canada which reduce paper waste where you can fill your entry declaration electronically speeding up border crossing. So load up the Netflix with some shows or movies, squeeze yourself in a foot of seating, and try to forget where you are and how many hours you have left to the destination as the only (for now) thing you do not have to pay is a two ounces of non alcoholic beverage and smile from overworked and underpaid flight attendant. I remember time when international air travel was enjoyable experience of a few privileged, not a sophisticated punishment for trying to get to your destination faster... Try to enjoy your masochistic pleasure called air travel. AK",United,trip_advisor,['Responsiveness']
7035,Over priced for terrible service. Staff wants to fight ,Worst experience ever. Wish I was on frontier. The crew is combative and looking to find a reason to kick someone off the plane just to show their dominance,Delta,trip_advisor,['Responsiveness']
7036,Great budget airline,"Efficient staff, comfortable flying, clean plane and professional staff. We were greeted at the gate and upon entering the plane.",SpiritAir,trip_advisor,['Assurance']
7037,Air Canada service shockingly Bad,"Being Canadian born and visiting home for the first time in 17 years, I thought flying via Air Canada would be great......Boy was I mistaken. To start, we were told we could not sit in our allocated seats since they were being used by flight crew....WHAT?????? The crew acted surprised after seeing our boarding passes and told us we should have been advised of required change. We ended up being moved to a central row. So we didn’t get the window seat we wanted and we didn’t even receive anything for the inconvenience. The food and drink service provided was horrendous. We had to wait approximately 2 hours into flight before receiving any food or drink. The food quality was disgusting, cheap and in some instances not even fresh. The lettuce in one of my sandwiches had gone bad, making me wonder when was this food actually prepared. Also we only were given food options once out of the 2 flights. Finally, on a long flight like Sydney to Toronto, you would hope to be able to enjoy the entertainment unit, however Air Canada provides the cheapest quality ear buds imaginable. So best to bring your own with 3.5mm jack. I am very unlikely to fly via Air Canada ever again, extremely disappointed.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7038,Doesn't compare to numerous other airlines,"I have recently done a rerun trip to Dubai on Emirates. The food and service in the outbound journey was distinctly below par and the inboard entertainment at my allocated seat didn't work. Seats next to me were vacant so I could move. The choice of in flight entertainment is appalling - suffice to say I found nothing to watch. Implementation of COVID protocols was sorely lacking. The return journey leaving Dubai at 03.55 was weird to say the least. One drink offered a long time after boarding and nothing till after 8am when LUNCH was produced. Now whether this was Dubai or South African time it was bizarre to say the least. So on the entire trip I had two glasses of water and one of tomato juice. The lunch looked less than appetising. Again zero implementation of COVID protocols - passengers were without masks for hours on end - I counted 8 around me (consider that this area of the plane had approximately 40% occupancy) without masks. I noted two fellow passengers near me with flask/reusable bottles of about 1 litre volume being pulled out of backpacks and topped up from drinks supplied on the aircraft. What happened to the 100ml liquid regulation? Just another free for all happening in the world. Emirates you don't hold a candle to your neighbouring airline, Qatar Airways.",Emirates,trip_advisor,['Assurance']
7039,WOESR AIRLINE EVER,"PSA‼️😡 PLEASE READ‼️ FRONTIER is the worst airline service that I have NEVER flown on. Their hidden fees are ridiculous. We were charged 104 per bag wether we chose to carry the bag on or check the bag. We still had to pay 104 dollars per bag. So we elected to check our bags and our children’s car seats. I was extremely irritated that I was charged 104 per bag but at this point we had no option as it was approaching boarding time. Then we were in line to board our flight (no announcements made at any point that boarding had begun) boarding tickets in hand, when the woman in front of us for whatever reason boarding ticket wouldn’t scan. The woman working for Frontier and scanning boarding tickets then proceeds to close the door to the ramp to board the plane. She then proceeds to tell the woman in front of us and us that we would not be allowed on the plane because we did not arrive prior to their 15 minute boarding warning. Mind you we were in line with everyone else and the door to the ramp was still open. We had zero control over how quick or slow the line moved. She then tells us that the plane is full and our seats are no longer available. Hundreds of people were watching all of this. A man came and stood next to us and prayed that we would get on the flight. The 2 women working would not discuss our options only instructed us to go to another gate for assistance. Once at that gate there was no one to assist. I have called their “supposed”customer service line which doesn’t even connect you to a Frontier agent. When I called the number listed on their website I was directed to a medic line. So the number is bogus. They have an option to file a complaint online, which I did, and I received an automated response that it could be up to 7 days before I receive a response. The staff were extremely rude. They did not care that I had a 3, 6, and 12 year old with me. That we had no luggage or car seats. They dismissed us like we were trash and they could have cared less. Never in my life have I ever experienced such poor customer service and overall service in general. I will never fly Frontier or recommend them to anyone. We ended up having to rent a car and car seats and drive almost 10 hours home. Update- I received an email back. They have reimbursed the flight cost, luggage fee we were charged, rental car and car seat rentals. They have also given us each 150 dollar voucher. My family consists of 5 people. We will not be using the voucher;however, it is nice they attempted to correct the situation.",FrontierAirlines,trip_advisor,['Responsiveness']
7040,Flight from Hell,I don't even know where to start. First I had a flight going from Miami to Atlanta and then home to Lexington. I was in Miami airport for about 12 hours waiting on a flight that was sitting at the terminal getting worked on because the air conditioner and something was wrong with the engine. Delta decided to board the passengers onto the plane that had no air. We sat on the plane for a little over an hour while they proceeded to still work on the plane and the pilot got on the intercom and said that he was going to have to jump start the engine. The passengers on the plane didn't think this sounded right but what could we do we were already on the plane. The airline jump starts the plane and we proceed to the runway. The plane sounded odd and it didn't feel right at all. As the pilot proceeded to take off the engine dies on the runway. Now why would Delta put about 75 people's lives at risk by still trying to fly a defaulted plane. We go back to the terminal for us to sit for more hours before they could even get us out of the airport. Not to our homes but to another airport where we had to sit for more hours because we had no way home because all the flights were gone we got to this Atlanta airport around 1:30 am. I call customer service and they say they want to give me a E credit for my troubles. Now why would I want to fly again with Delta after they tried to put us on the 6 o clock news from a plane crash. Luckily the pilot had enough sense to not take off otherwise that situation could of been a lot worse and I wouldn't be able to leave this review. Deltas customer service is terrible nobody wants to help you they keep sending me to other people. Nothing has been resolved because they refuse to do anything. Delta airlines cost way to much to be having these kind of issues. I don't want a e credit because I don't ever plan on using this airline again. I asked for any type of compensation for my inconveniences for staying in a airport for about 24 hours and putting our lives at risk but they refuse to help. I ask for a supervisor they tell me they don't have supervisors that I have to call back and talk to a different agent. When I call back the next agent asked if I would like to speak to a supervisor. Talk to a supervisor who tells me to write Delta. Why should a person have to go through so much trouble to have something fixed that was clearly not the passengers fault. If I could rate this airline a 0 I would they don't even deserve the 1 I gave. Don't use Delta they don't take care of their customers.,Delta,trip_advisor,"['Reliability', 'Assurance']"
7041,On Time but Uncomfortable,"Flight was on time, service was good, and luggage arrived. However, economy seats were violently uncomfortable and carry-on was limited to one item. I had to put my purse into my laptop bag, which would have been problematic if my laptop bag was full. I am committed to having fresh clothing in my carry-on even when I check a bag because of lost-luggage experiences. United seemed to go out of their way to be inhospitable with this policy.",United,trip_advisor,['Tangibles']
7042,Avianca flights are rarely on time!!!,"I've been flying with Avianca for a couple of years now since I am currently based in Medellin. From approximately 165 flights I've taken with them, not more than 4 have been on time. Worst thing is they NEVER tell you the actual reason for their constant delays. As far as the call center is concerned, managing to talk to an actual human being is kind of a miracle and, once you do, it takes forever to get your issue resolved (not to mention the number of times you need to redial as the call keeps getting dropped). The food you get on any flight is beyond words. I've never been to jail, but I'm pretty sure inmates get to eat better. I flew last week from Bogota to Santiago de Chile, an almost 6-hour flight, and I've learned to take my own food, but in terms of something to drink, all I got was a mini small can of beer. When I asked for an additional one, I was told none were left, I did ask for a Coke or any other soft drink...same answer, none left (really?). They do give you a super small-sized glass of water, but only once when you are about to land and do not dare to ask for more!!! Anyway, there are not so many options and that is why I am obliged to fly Avianca, whose air fares by the way are not that cheap, on the contrary. Wished other airlines extended their coverage to, from, and around South America.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
7043,Worst travel experience in life!,"Feel that Emirates has no experience at all in handling massive flight delays. 1. Customers are not informed what is happening. 2. Gate keep changing between Gates A and B, and passengers have to spent 25++ mins walk and take train between 2 gates then realised that the flight is delayed and have to go back to another Gate after some time. 3. Slow in arranging flights, slow reaction by management, system is slow, not enough manpower, and it took more than 20 mins to process just 1 passenger sometimes. 4. Passenger just offered 1 free meal for delays more than 24 hours? 5. Flight is scheduled to depart by 11pm. No team at the check in gate till 10:15pm (only1), and the member didn’t communicate if the flight is going to be on time or delayed again. Leaving us duno what to do.",Emirates,trip_advisor,['Responsiveness']
7044,Deplorable service quality and food from Air Canada.,"This time I travelled by Economy - aisle seat behind the bulkhead paying $ 100 extra . The flights were on time via London. However the food quality was deplorable. The tray size was hardly 10"" x 8"" and the the contents kept spilling out of the tray while it was being consumed. The layout of the seats was so poor that the stewardesses kept banging my video screen while passing to and fro with hardly being apologetic. Besides being rude the stewardesses were also doing their business is=n a chaotic manner.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7045,HORRIBLE CUSTOMER SERVICE,"Booked a flight a few hours ago, cost went down so I called them back. The lady informed me that she gave me a credit and will send me an e-mail. Something told me to get out of bed and check the e-mail. So glad I did. Without my PERMISSION the Southwest lady DECIDED she was going to CHANGE MY FLIGHT which departs 3 hours ealier. Had to call Southwest again to have it changed back. Be very careful when you speak to someone about your flight. You never know if it's going to be changed. THIS IS THE 3RD PROBLEM I'VE HAD WITH SOUTHWEST IN A MONTH. NOT SURE IF I WOULD TRUST THEM AGAIN.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
7046,Lounge at Pearson affected by strike?,Are the food service at theair canada lounges affected by the gate gourmet strike?,AirCanada,reddit,['Responsiveness']
7047,Nasty bad attitude male Flight Attendant on Flight #1893,In my opinion this Guy with such a bad attitude that does not know how to speak to people with respect should not be working as a Flight Attendant on such a nice Airlines that have to deal with Customer especially to make them feel comfortable and welcome!,JetBlue,trip_advisor,['Assurance']
7048,Excellent service,This was my first time flying as an adult. I was surprised by the service on the plane. The attendants came by often offering drinks and the food was decent. I will definitely be flying with Air Canada again.,AirCanada,trip_advisor,['Responsiveness']
7049,Great business class flight,This flight was made great by the lovely staff/aircrew who looked after my wife n I. The seats were lovely and the food n wine were great.,AirCanada,trip_advisor,['Tangibles']
7050,Southwest Airlines,This was a round trip flight that both left on time and arrived early. Planes were both newer and clean. No complaints and the price of $336 was responsible for a weekend stay and non-stop.,SouthWest,trip_advisor,['NA']
7051,Mr,Emirates cancelled my flight and left me in limbo. The site lond did not go the extra mile to help us recover the extra cost that we would not have endured if they have not cancelled their flight.,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
7052,Wide body Aircraft ,Travelled to Lima on Avianca's A330 200. The flight was an ontime departure. The legroom was reasonable. Meals were light but satisfying for airplane standards. There were a lot of movies on the entertainment system. I was a bit mad when we landed in Lima since it took almost 15 minutes to get off the aircraft.,Avianca,trip_advisor,['NA']
7053,The Best Airline,Delta is one of the best airlines I have ever flown. The pilot and flight attendants are always super nice and friendly. Every single flight I have ever flown on Delta has been amazing and a calm and relaxing flight. This is definitely an airline you would want to fly no matter where you are going! Not only is it clean but everything looks and feels brand new!! 100% recommend flying delta!,Delta,trip_advisor,"['Tangibles', 'Assurance']"
7054,Horrible Experience,They cancelled my flight last minute and refused to get me a hotel and would only refund me if call their customer support which took me an more than an hour. Absolutely horrible experience.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7055,Dumbest service ever,"Dumbest service ever .. they will never get Gate to park , they will take forever to unload baggage .. they screwed up my vacation completely , please never ever prefer JetBlue trust me their service really sucks",JetBlue,trip_advisor,['Responsiveness']
7056,Always friendly staff make flying easier,Flying is no fun but at least on Southwest the staff are friendly and helpful and the boarding process moves quickly. Even with free checked bags many flyers bring on bulky luggage. It's nice to see the flight attendants on Southwest move to help passengers so the people in the aisles move along.,SouthWest,trip_advisor,['Responsiveness']
7057,Aeronave e serviços péssimos,"Os aviões Rio/Bogotá/Rio não têm poltrona reclináveis. Nim voo dura mais de 6 horas a pessoa fica sentada reta o tempo todo! Não servem nem água durante o voo e não oferecem nenhum enteternimento! No Instagram da Avianca está apresentado como ""um novo modelo de negócio"" só esqueceram de avisar ao cliente antes da venda ou até mesmo antes dele entrar no avião!",Avianca,trip_advisor,['Tangibles']
7058,The service is so WONDERFUL!,The service you receive at South West is so welcoming. I've never seen so many smiles before. The pilots are way too funny but they ensure safety; the flight attendants are just too cute and lovely. I can only say the planes are a bit out dated but HEY with all that's going on the older ones are BETTER.. (Thank you Lord) I also love the 2 FREE BAGS. Def a PLUS!,SouthWest,trip_advisor,"['Assurance', 'Empathy']"
7059,great service,world class service bcz inside the facilities and crews service valuable further valuable meals too.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7060,Sad start to vacation,"One day before flight noticed that flight was canceled, so called airlines to reschedule but had to travel an additional 2 hours away. When got to that airport they canceled that flight also. And both cancellations were done without notification. Called after returning from our trip and southwest response was they were sorry 😐",SouthWest,trip_advisor,['Responsiveness']
7061,Do not fly with air canada!,"Do yourself a favor and do not fly with air canada. We were flying from Brussels to Seattle, so not to Canada. After cancelling our first flight, they moved us and 100 other passengers to a flight 1 hour sooner with a transit in Canada. You need a visa to transit in Canada and since nobody on our flight needed to be in Canada, nobody has this visa. After a lot of struggles we got onto the flight that ended up being 2 hours delayed... then we missed our connection in Canada to the US by 2 minutes with 15 other passengers and they did not even did a little effort to hold the plane for 5 minutes to avoid further connection issues. Long story short, we ended up stuck in Canada! I'm the photo you can see the line to the customer service desk filled with people trying to re-book. Have a good trip, I will never fly with this airline again unless it's absolutely unavoidable.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
7062,Website upgrade disaster,"Had a great flight over to Casablanca using the upgrade bidding system. Loved it. Website upgrade happened while in Morocco and coming home was a disaster. Seats lost, upgrade snafus, miles lost, on hold for 3 hours, ticket agents throwing their hands up in defeat. I hated air canada for 21 hours.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
7063,Quick and Easy,"With a small, easily navigable airport on either end of the flight, the trip was truly easy! Fly Allegiant Air for an economy flight; then you can spend your vacation money on the destination instead of on the journey! Allegiant Air staff are helpful and courteous. Luxuries aren't the order of the day on Allegiant, but I'd say the customer service equals other airlines with far more expensive fare.",Allegiant,trip_advisor,['Assurance']
7064,Daughter never arrived,"We were flying our daughter to visit in Orlando. Her flight on 12/23/17 was initially delayed 5 hours. They provided her no reason. Then again delayed another 2 hours. When the plane she was to fly on arrived at Midamerica, she was told the flight was canceled because the pilots were over their hours. They knew this would be the case when they began the flight from Sanford to Belleville. The passengers could have been told this two hours earlier rather than waiting until they were supposed to depart. I will not ever book another flight nor recommend Allegiant Air. My daughter was able to cancel both legs of her trip for refund, but we are missing out on her company this holiday season. Should be renamed Scrooge Airlines.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
7065,misleading information from Mileage Plus representative,"I enrolled in United's Mileage Plus program to get free baggage check-in in the economy class. The customer service representative to whom I spoke on the phone told me the baggage check would be free. When I arrived at the airport, I had to pay for checked bags despite my membership in Mileage Plus. I would not recommend flying with this airline.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7066,Is there live tv on Emirates A380?,So I have a 10pm flight on Sunday from London Heathrow to Dubai and wondered if they had live tv? Will be flying during the NFL Playoffs so wanted to watch that.,Emirates,reddit,['Tangibles']
7067,Spirit flight to the North-East,It was a regular flight and everything went smooth. I would have hoped that snacks were complementary or credit cards weren't the only payment option.,SpiritAir,trip_advisor,['Tangibles']
7068,Spirit Airlines,"Great 1st experience with Spirit. I read a lot of the reviews before booking and was nervous about the leg room, issues with our bags, delays. There is plenty of room on this aircraft they do have bigger seats you can purchase. The bags were no problem Pay ahead of time and none even looked at our personal items, which were just a larger purse and 3 gym bags with straps, they don’t get weighed or anything like that. If you don’t want to pay for a snack on the plane then just pack you own. No delays at all. I think our return flight was actually earlier than expected. The pilot would always apologize or warn you about weather or a bumpy ride. I slept, so I didn’t even notice! My next flight will definitely be with Spirit. Appreciate the low air fares.",SpiritAir,trip_advisor,['Responsiveness']
7069,Allegiant to KLAS,"On the trip Allegiant was using an Airbus and it was a nice upgrade to their usual older planes. I’ve always had good experiences with Allegiant departing from a Grand Forks. I haven’t been as lucky out of Fargo. Flight personal very nice on this flight. Only complaint is plane so crowded, but hey all seem so be getting like that. Narrow seats and n leg room",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
7070,Lady threatening to fight us,Are watch said 8:55 and our flight was at 9:55. While we were talking it changed to 8:56. The lady in the picture said late is late and f**k you. You can meet me outside afterwards. In return I did send back the same energy. Would never recommend them with their employees cussing and threatening to fight you.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7071,"Great flight, great crew","Flew today from CLT-IAH on UA 6192. On time departure and arrived early in Houston. Sat in economy. On an ERJ 175, there’s no noticeable difference in legroom between premium economy and economy. However, premium economy costs $20 more. Not worth it on a 2 hr flight. It’s prob worth it if you’re over 6’ tho, Great flight, great crew. Captain kept us updated throughout the flight, esp during turbulence. It’s nice to hear a reassuring voice when you’re a nervous flyer and the plane is rocking and bumping. There were multiple snack choices. Flight attendants were visible and friendly. Overall, great flight.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Tangibles']"
7072,Terrible,This is my first and last time to fly Frontier. Our seats were changed from row 17 to row 30 without any notices during boarding. No one from the crew has an answer when I asked why this happened? Do not fly Frontier AT ALL.,FrontierAirlines,trip_advisor,['Responsiveness']
7073,Trash service,35 dollars per bag checked! Southwest and American allow either 1 or 2 bags. United and Delta have become bottom of the barrel. Definitely not worth the price!,United,trip_advisor,['NA']
7074,Having a multiple bad experience with #frontier,The staff was very rude they make me paid 100$ for my empty bag and also it's in the right measurements that's disgusting I'm an international students 100$ is very high they don't even bother about the customers anymore very rude!!!,FrontierAirlines,trip_advisor,['Assurance']
7075,Return flight from vacation,"Delta employees were diligent in boarding and aircraft cleanliness. We did sanitize our seat area, vents, movie screen. I did not see a lot of others doing that tho. Before boarding, security did ask when our last trip to China was. Never!!!!! Distribution of snacks the steward used gloves. Garbage went in the bag shortly after it was handed out. This was March 11",Delta,trip_advisor,['Responsiveness']
7076,"Usually good, but very bad on this flight","As soon as we were trying to check-in, that set the tone for our journey from Dubai to London. I am in a wheelchair, so flights are often slightly problematic, but this was more difficult than even Ryanair. We were trying to check-in a walking frame, and the check-in person told us we had to wrap the frame in cellophane. Cellophane paper was available from one hundred yards away, but how were we to go back there, wrap the frame and get back to our check-in desk within a minute or so? Our check-in person flatly refused to help in any way. On entering the plane we discovered that our seats were in different rows. We asked the steward to help in changing our seats. Again, he refused to help. And so forth. We had thought that Emirates Business Class would be better, but no. Their co-Qantas flights from Perth WA to Singapore and their flight from Singapore to Dubai had been fine, but not this flight EK003 from Dubai to London. A pity.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
7077,Great airline,"Amazing flight. Super service even on short flight. Great entertainment system for movie/games/music. Lots of leg room, large seats. Clean planes and great staff. Would love to do a longer flight with them.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7078,extremely rude experience booking a flight  with a supervisor,"i was trying to book a flight for the 3 of us departing from Houston to Boston. i fly around 15 times a year, this time i needed further assistance since i was miss-leaded by an agent. the agent forwarded me to the supervisor named Summer. Summer was very impatient and extremely rude probably since she recognized the fact i have a foreign accent. the supervisor Summer mentioned things as ""i don't have to help you"", ""it doesn't matter what the agent promised you, it is what it is"". she definitely disdained me speaking to me with a lot of anger, it took me around 15 sec to pull out my credit card numbers to give her and she didn't stop rushing me telling me ""quickly quickly if you want my help"". no doubts that by far it was my worst flight booking experience, i don't wish that to anyone, i am very disappointed that a supervisor can take an advantage of the fact that she knew i am desperate to book a flight.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7079,Flight delayed and gate changed multile times with little info,Flight was supposed to depart at 9:52PM. It was delayed and multiple gate changes were made (finally in another terminal). Finally departed around 1 AM. Don't know if this was Delta's or JFK's fault The gate changes were announced but no info was provided on where the new gates were located. Vowed never to use JFK again.,Delta,trip_advisor,['Responsiveness']
7080,Poor policy's make for a annoyed customer.,"Why have a rate where you can't bring a bag? I have seen it do nothing but start disagreements at the gate. paying $65 at the gate for checking a bag doesn't save me anything by having a rate that is ""low price basic fair"". it is annoying to your passengers and you staff who have to enforce it. I'm not saying i won't fly Jet Blue again but i will try to avoid it after a couple poor experiences.",JetBlue,trip_advisor,['Responsiveness']
7081,Be amazed by Delta vacation package,"With Delta airlines, Get your family stuck at the same airport for 13hours Explain your crew 5 times that we are rerouted. You just lost one day work or one day fun. You and your family really enjoyed the meals at airport for the great value based on the ratio quality/price. Enjoy the voucher treasure hunt that never ends ..... and get the empathy bonus if you succeed in connecting with Delta customers online assistance within 7hours ! If you still didn’t give up you should definitely apply for a delta skymiles membership that you will never use again! The pic shows the first Aid kit provided by Delta for 12 hours wait.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
7082,Totally unsatisfied and will use Etihad in future,All destinations check in together. 3 hour wait to checkin then had to run to boarding. Flight food is very average and tv screen way to bright at night time with no dim. Problems to my designation and I’m return,Emirates,trip_advisor,['Responsiveness']
7083,No pillows for Economy Class,"I was very surprised that no pillows were provided for Economy class passengers, except for Premium Economy. Unfortunately, I slept poorly and arrived in Porto tired and with a sore neck. I hope this isn't a new policy.",United,trip_advisor,['Tangibles']
7084,Always Ask For Alternative Routes,"We were scheduled for a trip to West Palm Beach AirPort from Phoenix. Shortly before leaving for the airport to check in we received two messages from JetBlue that our flight was delayed. This was a concern as we had a tight connection in Boston. I called the airline and at that time they had seats to move us to a later Boston flight but felt it wasn’t yet necessary to move us. Once we got to the airport and checked in, it was a big problem that they had not moved us—now we not only would miss our connection but the second flight was also full. And the next flight would mean almost a 12 hours layover-UG! So we asked—where else in South Florida does JetBlue have a flight going to anytime soon? Turned out, a direct flight to Lauderdale was leaving 20 minutes after our initial flight and there were seats. The agent promptly booked us on that flight. We had to juggle our car rental reservation but the two airports are only about 40-50 minutes apart. So worth it to get our day back AND not have a connection. But the key was to ask! I cannot remember the agents name but he was super helpful. Everything went smoothly from there. Very happy with both the communication from the first delay moving forward and the efforts extended by the JetBlue team.",JetBlue,trip_advisor,['Responsiveness']
7085,United Flight,This was the most uncomfortable flight. There is absolutely no leg room. Exceptionally cramped. Service was minuscule. I always fly Jet Blue. Fabulous leg room and great amenities and great service. I do not not why anyone would fly United when Jet Blue is available. We paid an extra $30.00 per ticket for aisle seat that did not have any extra legroom It was a disgrace I would never recommend United in economy.,United,trip_advisor,['Tangibles']
7086,Great professional service all round!,"We could not fault the professional service from the Baggage check in to the flight crew on this trip and the return trip. I preordered Gluten free and was amazed at the quality, variety and size of the portions. My husband ate the normal food supplied and he was also served good quality, variety and large portions. The cabin crew were attentive and very friendly the entire time. For me it was well worth the extra cost which was included in our prebooked coach tour of the South Island. The selection of the movies and their quality was also excellent. Thank you Emirates I would fly with you again!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7087,Great flight,We only fly SWA because they fly Boeing 737. Don't believe all the stuff about the 737 Max. My husband is a retired pilot and the crashes that happened in the third world was because the pilots were not qualified to be pilots.,SouthWest,trip_advisor,['Assurance']
7088,Worst airline in the whole planet,It's the worst airline. Tried checking in 2:30 pm for a flight that's 4:00pm and the front desk lady told me that it is closed just because she asked me to pay extra $30 for checking in and I refused. Please RUNNNNN AWAY!!!.. it's not worth it. Worst! Worst!! Worst!!!.,FrontierAirlines,trip_advisor,['Responsiveness']
7089,"If you go with others, book with them - part 2","Due to a coffee incident, our 5-person group arrived at the plane a little late, but still in time. Fortunately, we booked together and fortunately, Southwest found the right offer for one person to deplane so we could return together. 2 of our 5 were kids. I got stuck in a row between to big folk, but at least I was on the flight. Service was great, and we arrived early.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7090,So much better than the rest,"I flew from Richmond, VA by way of Atlanta, to Midway, IL. The gate clerks and flight attendants were the best I've ever seen. They were all professional, friendly, helpful and courteous. After flying on Southwest, I may never fly on other airlines again !!!",SouthWest,trip_advisor,['NA']
7091,!!!Emirates lost our bag and refuse to be held reliable!!!,"7 weeks ago me and my husband boarded a direct flight from Cairo to Dubai and our bag didn't arrive that had most of our essential and valuable items. We filed a report at the airport before leaving and we were told that someone will get back to us and that we should check the bag status with a reference number. We contacted them over 20 times through phone calls/emails requesting at least a deadline to know that our luggage is officially lost so we can re-purchase the lost items. On every occasion they promised that someone would get back to us directly, of course no one ever did! Thinking emails might work but we only got vague replies stating that its still under tracing and asked us to fill a form with the value of all items in our bag and someone will get back to us with either our luggage or to compensate us, but that never happened. 49 DAYS LATER, we finally decided to file an official complaint on their website to which they responded that our bag arrived Dubai airport. Hence, they don't accept liability for it getting lost !!! Honestly i am very disappointed with Emirates .. we'd expect this reckless behavior from other airlines but with Emirates we thought our bag wouldn't be lost or at least this situation would be met with a more serious and apologetic approach",Emirates,trip_advisor,['Responsiveness']
7092,delayed flight,"Emirates is not what it used to be. It has taken a while to write this review (i didn't want it tainted by my initial anger). Service in flight - forgot my order 4 times but otherwise friendly and helpful and apologetic. Plane was delayed and missed my connecting flight; no alternative arrangement was and no option was given (after may calls, requests, etc). They seem helpful but it is only on the surface - as soon as there is an issue then I got caught up in there bureaucratic system (no one can make a decision!). It is a month later and I am still awaiting their documentation of the delayed flight (so that I can submit it to my insurance)",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7093,Allegiant,"On time, better servic than the major airlines and much cheaper. They fly to diverse cities that are hard to connect t.",Allegiant,trip_advisor,['Responsiveness']
7094,Reasonably Comfortable Flights,"- This was a two leg trip, changing in Chicago - Both flights were full - There was confusion in Chicago about the flight to Minneapolis, with passengers being told conflicting info about a potential delay. - Flight to Minneapolis eventually departed with only a minimal delay (< 15 minutes). - Flight staff courteous and attentive",United,trip_advisor,"['Responsiveness', 'Assurance']"
7095,Disappointing,Very dissatisfied with the Delta company. It is not a first time that their flights are delayed due to the Staff Shortage… this is absolutely ridiculous and very disappointing… will reconsider Delta’s services next time.,Delta,trip_advisor,['Responsiveness']
7096,Toronto to Shanghai Business Class,Service and seating was far above average for Air Canada. As flight time was 14 hours it made the trip more comfortable.,AirCanada,trip_advisor,['Tangibles']
7097,Take a bus!,"What a fiasco! First time and hope it’s the last time. Check in and boarding procedures are just a horrible, chaotic experience. Paid for seating and luggage. Picked seats but they were changed. Picked aisle seats for a reason. Ended up flying in middle seat. So don’t bother choosing seats. Zipper pulls were completely gone on luggage upon arrival. Now we use paper clips. Paid $2.00 for a cup of lukewarm coffee. Always fly Southwest but they quit flying non stop to Cancun . They let me down....paid $300 more than usual. I miss Southwest!!!!!!!!",SpiritAir,trip_advisor,['Responsiveness']
7098,8th grade graduation trip,"The service at all stations to and from Hawaii was very good. Staff was courteous and helpful. However, the WiFi on both flights did not work well at all.",SouthWest,trip_advisor,['Responsiveness']
7099,Worst customer service ever,"Worst customer service ever. Apparently JetBlue is unable to stop sending junk mail (see pic of chat with customer support). I'd rather never fly JetBlue again than receive spam the rest of my life. (And there is no unsubscribe option in the email, online, or with support - and it's coming from their main email address, so if I block the address I'll never receive flight information if I do fly with them). What a ridiculous way to lose a customer by unable to stop emailing them.",JetBlue,trip_advisor,['Responsiveness']
7100,Baggage  issues with layovers,We travelled from Cayo Santa Clara Cuba to Canada with one overnight layover in Toronto . The AC check in clerk in Cuba said we would need to claim bags in Toronto . This was not the case we discovered after waiting 2 hours in the baggage claim area in Toronto . Bags were automatically checked thru to the final destination . Spending the night when tired with no personal items was not the best . We were not able to reach Air Canada to give this feedback due to the inefficiency of the online complaints/feedback system . There was another couple who shared this layover luggage item is an ongoing issue and inconsistent in approach . Just Heads up for future layovers .,AirCanada,trip_advisor,['Responsiveness']
7101,Giving Spirit another chance...,Spirit long trips are better than their short ones... The flight back and forth to LA were very pleasant....,SpiritAir,trip_advisor,['NA']
7102,Hugely disappointed ,"Not sure if our expectations were raised by friends who had said how amazing Emirates is to fly with. But I was really disappointed. The food and the plane were great. But the service and attitude of the staff was really poor. This was both flights to and from Dubai. Also the attitude and service issues were not restricted to an individual, it was all of the staff. Twice our row were ignored during service and when we politely asked if we could get drink/food as we had been missed we were treated very much like it was our fault. If we requested drinks when it wasn’t a trolley run this seemed to be served in a manner of frustration too.",Emirates,trip_advisor,['Responsiveness']
7103,Old Plane,So Once’s I Was Going To Nassau Bahamas And I Flu jetBlue The Plane Was Really Old And Rusty Bad TVs On The Plane But The Ride Back To JFK It Was A Newer Plane I Loved It So Much But Why Didn’t They Get Rid of the old planes?,JetBlue,trip_advisor,['Tangibles']
7104,Miserable Airline with equally miserable online flight change,"Miserable airline with horrendous online experience trying to change a ticket. Spent over an hour having to repeat and repeat because they went offline, they wouldn't accept my perfectly fine zip code, they wanted me to rate their site and ,when I said I would, that threw me back to the beginning, too. Tried to call ""customer help"" and they were so busy they wouldn't even let me stay on the line. And, as if all that was not enough, they double charged my credit card. Their online is nothing more than ads and telling us how wonderful they are. And all this hassle started because THEY changed the departure time which got us into Seattle to late. When the change was finally done, their brilliant computer didn't even give my wife and I seats together, although there were plenty of open seats. never again!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7105,good service on united,"flew round trip on United, everything was on time and service was great. We connected in Houston in both directions and everything went really well.",United,trip_advisor,['Reliability']
7106,Airfare & car rental COMBO is JUMBO MISTAKE!,"I rented a car thru the Southwest Airlines and it was booked with the Thrifty car rental at Denver airport. Southwest's descriptions of Thrifty's car descriptions DO NOT MATCH Thrifty's car description/classifications. Of course, I got the ""upgrade"" sell speech and was forced to purchase due to the weather conditions and the car I paid for was NOT as described on Southwest's descriptions. As a matter of fact Southwest describes their ""lowest"" SUV as a ""MID""; which does not exist on Thrifty's descriptions! The ""MID"" Southwest describes is actually a ""COMPACT""! I reached out to Southwest but they considered their false advertising as ""a most popular category"" to all 12 of the car rental companies. I am so sorry that they think ""mid"" qualifies in the human language as ""Compact""! DO NOT RENT THRU SOUTHWEST! Go DIRECT!!!",SouthWest,trip_advisor,['Tangibles']
7107,Wonderful unforgettable flight,"When people travel by plane, they sometimes don't think how many people on the ground are involved in the preparation process to insure a comfortable journey for each person. For the first time my husband & I had the opportunity to take two flights on a Boeing 777 20.09.23. with Emirates Airlines. First from St-Petersburg to Dubai & from there to Bali. On both flights we felt the attention & care of the staff . After spending 15 hours in the air, we saw & understood how hard the staff's work was. I would especially like to note our long flight from Dubai to Bali. The flight lasted 9 hours & during all this time we were surrounded by the warmth of hearts & smiles of the staff. I Irina Sivinskaia & my husband Petr Sivinskii want to express our sincere heartfelt gratitude to Aizuamal, Farida, Nubpunporn ( excuse me if I not correctly wrote their names). They are a real team of professionals with whom we had a great pleasure. Thanks a lot for there very hard work ! The food on bord was very tasty too. We advice the people to use Emirates . You will definitely satisfied !",Emirates,trip_advisor,['Assurance']
7108,Superlative,"I cannot heap enough praise on the service that Emirates provide. The staff are positive, efficient and informative. The aircraft was clean and comfortable and I got to Dubai feeling quite relaxed...not inn the least stressed. Okay, they are not cheapest airline to fly with, but they are thorough professionals with the customers interests firmly in their focus.",Emirates,trip_advisor,['Assurance']
7109,Damaged luggage,"They damaged my luggage, was told to file a complaint which I did. They sent an email that I still be contacted on his to proceed. They're were no further response, when I called, I was told that it was from normal wear and tear and that my case was closed. There was no charging port for 4 hour flight.",SpiritAir,trip_advisor,['Responsiveness']
7110,Boarding of plane easier,"Hello it was very reasonable flight comfortable seat great flight, attendants and pilots just added option on my opinion. I think you should board first class first then board the back of the plane to the front of the plane next that’s how it should go start from the back move up to the front. It will save contact and worry about storage and rear plane and it will save contact, also dealing with Covid and make a lot easier where people aren’t climbing across each other at boarding process. The plane will load easier and much faster.",United,trip_advisor,['Responsiveness']
7111,Be ready for cancelled and delayed flights,"I had round trip flights from NYC (LGA) to Quebec City. My inbound flight had a connection via Montreal (Canceled). I had to switch to a connection through Toronto (delayed). MY outbound flight had a connection via Toronto (delayed) and almost missed my connecting flight. Both trips had cancellations and delays. It wasn't a very good experience, and Air Canada didn't do anything to remedy the situation.",AirCanada,trip_advisor,['Reliability']
7112,Tiles from vacation,I will likely reach mosaic 2 or 3 this year. Are the tiles from a vacation (hotel) booking given to the primary account holder or are they divided among all passengers? Just wondering if I should split up the booking to stack the tiles for me since my wife won't be anywhere close to what I could earn. Thanks!,JetBlue,reddit,['NA']
7113,Fine flight,United has one of the better first class perks on most of its flights. Food is quite good and the service is excellent.,United,trip_advisor,"['Tangibles', 'Assurance']"
7114,It was an overnight flight so not sure it will help you,I have to say I got lucky. When I went to check my bag in I was asked if I wanted to got first class for an additional $119 - YOU BET I said. Thinking they would at least have some cheese and crackers to offer I did not eat dinner and my flight was leaving at 11;10PM. My seat was so very comfortable and of course the Stewardess was very kind. When I asked if they had anything to eat she went and looked and came back with several bags of chips and cookies. I took two bags of chips and some hot tea and was ok. It was a chilly in that flight. But the Stewardess was amazing and kept coming back to see if I needed anything else. Very comfortable seating. Flight was excellent and I kid you not - I never knew when the wheels hit the ground!! That is how smooth that pilot was. I travel a lot and I will say that I do get lucky and get first class periodically and they are always amazing. But this pilot with this landing was something else.,United,trip_advisor,['Assurance']
7115,We're getting used to great flights.,"As usual, our seats were roomy-- the most spacious on any airline that we know. Lots of legroom. Service was also very good. I do wish that JetBlue would break down and give us some food, though. It's a long flight.",JetBlue,trip_advisor,['Tangibles']
7116,Is having a Boarding Verification Document a new requirement for lap infants?,"I flew SWA yesterday with a lap infant under 2 years old, who was booked properly as such, and the gate agent gave me a hard time for not having a Boarding Verification Document for them in order to board the plane. He had us go to the counter and get one printed out to allow us to get on the aircraft. However, I’ve flown multiple times with an infant under 2 on SWA, and this is the first time a gate agent insisted on this. Is this a new policy, or was he just being a stickler? I’m fine either way, but it was a bit of an inconvenience with time running short and I want to understand.",Southwest,reddit,['Responsiveness']
7117,Walk rather than taking Avianca!,"Zero service, with a crew hiding behind a curtain for the entire flight characterized this airline. They did not even provide water to hydrate passengers on the 6.5 hour flight. We paid $7 for two cans of club soda and the crew even failed to pick up the trash.",Avianca,trip_advisor,['Responsiveness']
7118,Urgent need for Funeral,A sudden death in the family required us to fly home after just being there a week previously. We needed to fly non-stop to get there before the funeral for not too much money. I am disabled and also deaf/hard of hearing and need to have accommodations. We were able to find suitable seating in the plane for my needs.,SouthWest,trip_advisor,['Assurance']
7119,LOVE,👽 Early in Early out Smooth and Quick Flight No Delays or Cancellations No BS & Straight Forward Enjoy Wisdom✌🏻,SpiritAir,trip_advisor,['Reliability']
7120,Canada Visit,"Checking in at Terninal2 was very efficient having a designated desk to go to made the process stress free. Boarding was well organized. The seat was comfortable, with good legroom. The general service from the crew was polite and helpful. The standard of food served was not particularly good considering the supplement paid to travel. overall a pleasant flight.",AirCanada,trip_advisor,['NA']
7121,Ruined my opinion of them totally!,"This flight has opened my eyes to how rediculous Frontier Airlines is. To start the days travels they printed one of our boarding passes with TSA pre check and left it off my wife's. We arrived to early at the airport to check our bags so they gave us a boarding pass at that time. We waited to check our bags and one was a carry-on. Because of this they had to reprint the boarding passes. At this point they left the TSA pre check off. When we noticed at the Precheck line of the checkpoint, we went back to the counter and asked what had happened. The counter agent shrugged her shoulders and said I don't know. She reviewed our information and it was correct. It was. Reprinted the boarding passes and still no Precheck listed. She then instructed me to go to the Precheck office in the airport. They explained that our numbers were correct and should be showing up on the passes. I asked to speak with a manager and the lady told me he wasn't there. At that moment he walked by and she asked for help. He looked at her and looked at me, shook his head, shrugged his shoulders and walked off. Then as he is standing there looking at a computer, the agent tells me ""he's in a meeting"" because another manager was standing next to him. After 3 trips back and forth with each party telling me it's the other party's issue, the TSA guy came with me and asked to speak with the manager to find out what was going on. They gave him the cold shoulder and said it's a system glitch and he couldn't and wouldn't try to help because that is not his problem. He then proceeded to tell myself and the TSA guy that he had this issue with 3 military guys earlier. I called Frontier's customer service only to get a automated system that said they were busy and to try back later. Now, our plane was supposed to take off at 4:48. We have received 4 notifications that our flight has been delayed until 8pm because the plane arrived at 6:15 but they were missing one of their crew members. This has been an example of the complete disorganization, lack of care for customers, and horrible customer service. This will be my LAST flight on Frontier and will make sure to tell everyone I ever meet to not fly with them because the clearly demonstrate they don't care about their customers.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7122,Terrible Airline,"I have now flown jet Blue twice in the last couple of years. One flight was terrible. The other one was a nightmare. We booked a birthday special cruise out of Fort Lauderdale. Booked the red eye night flight because hotels were too expensive. 9.45 flight was delayed. Finally got on board, taxied out to runway and waited...and waited...and waited. ""Computer problem"" is what they said. Finally deplaned. Waited until close to 2 in the morning then they cancelled the flight! To add insult to injury they wanted up to stand in a HUGE line to make other travel plans. We left the airport in disgust. Never made the cruise. Lost all the money we spent on it. Got home at 3 am. I will NEVER fly this airline again.",JetBlue,trip_advisor,['Responsiveness']
7123,One of the best flight I have had lately.,"The plane was impecable, neat, clean, spacious; the crew was so nice, such as colombian people is, and the flight was just excellent.",Avianca,trip_advisor,['Tangibles']
7124,Worst Flight experience and ive flown spirit,changed my seats to middle seat not enough leg room for a child and put me between people that chew with open mouth and cant work headphones id rather walk to chicago then give them money again and a hour delay after seating so im stuck for an hour next to these people.,United,trip_advisor,"['Reliability', 'Responsiveness']"
7125,Lost Baggage/Horrible Employees,"Sunday Flight from Barcelona was delayed and our connecting flight from Montreal to Houston had boarded when we arrived. Airport Staff worked all kinds of miracles and got us on the flight, greatly appreciated. We arrived in Houston and our luggage did not. We understood and were just grateful to be home. We were told our luggage would be delivered 2 days later because the next flight in would be late the following day, still OK with us. One piece of luggage was delivered on the 3rd day with no answers on delivery of the second bag. Fourth Day nothing, Baggage Group said, ""allow us more time."" We were contacted by the Concierge at the Westin Hotel Galleria and told they had my luggage and had been trying to reach Air Canada for pickup and deliver to me as it had been delivered in error. They accepted the bag originally because Air Canada had also not delivered baggage for one of their guests. They thought it was hers. Air Canada Baggage never called me back and was never able to tell me anything. The person at their Dispatch Center was Rude when I spoke with them after the first bag was delivered. Finally, on Friday, I drove to the hotel and picked up my own luggage. Today is November 1, 2023 and still no word from Air Canada. Thank God the Westin Hotel Galleria in Houston called and told me they had my bag. Considering all the problems I had even booking the flight and then the lost luggage, I will never fly Air Canada again. The Airport Staff in Montreal are to be commended. They worked really hard, professionally and were courteous getting us on the flight. Air Canada, never again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7126,"Great flight, great crew","Just flew to Oakland on Allegiant. Great trip, pleasant crew and we boarded early, left early and arrived early. With Allegiant you get a discount fare and then choose all the amenities you would like. If you don’t want a drink or need to check a bag, you save money and yet the service is the same as with any other carrier. We flew on an A319 - what a nice plane. Great airline!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
7127,Service Service Service,i just love this airline... i would fly it over and over again. the staff is always so kind and patient. they are funny and courteous,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7128,"Buen vuelo, a tiempo,buena atención!!!!","Muy buena atencion...salimos y volvimos a horario. Asientos cómodos...como es un viaje corto, sirven un refrigerio breve solo gaseosa o agua y un snack .",Avianca,trip_advisor,['Tangibles']
7129,awful experience,Left us stranded 24 hours due to a lack of serviceable airplanes. Waited several hours to notify passengers of the problem. Zero compensation offered. Far worse service than any budget airline I've ever flown.,AirCanada,trip_advisor,['Responsiveness']
7130,Worst company ever,"Worst company, got a delay in my flight and they didn’t want to give me another ticket! Spent 10 hours in the airplane/airport and had to come back to Fort Lauderdale, after all that they didn’t want to give a ticket to go back to Kansas! Never again I’m flying with Spirit Airlines!!!!!!",SpiritAir,trip_advisor,['Responsiveness']
7131,Delta does not deserve the high rating one sees online,Our Saturday mid-morning flight out of Savannah was cancelled Thursday. For twelve hours Delta customer service was entirely unavailable and the text messages conflicted with information on the app. We were rebooked but not for the comfort plus seats we paid for. The app often gave ridiculous and/or wrong information about which gate and expected departure time. The staff was all gracious but I’ll avoid Delta from now on.,Delta,trip_advisor,['Responsiveness']
7132,There's no place like home.,The trip was direct which is our preferred. Jet Blue was timely and efficient. It is our preferred airline when traveling domestically.,JetBlue,trip_advisor,['NA']
7133,First time flying JetBlue...but it won't be the last,"From the moment I walked onto the plane, I knew this was a very different airline than I was used to. On my seat were earplugs, eye mask and blanket. It was, after all, a red eye. The flight attendants were so sweet, the snacks amazing and the flight excellent. I watched a movie on the screen on the back of the seat in front of me as well as other choices.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7134,United cattle haulers,"Had first class tickets from Jacksonville FL. To Houston. 1900.00 for two round trip tickets. Got a bottle water(hot)could not offer any other beverages. Attendant said they had no ice onboard. Got water and a cookie. United is the absolute worst airline! Plane was full even in the pandemic! No empty seat , no social distance,terrible service. Long for the days of continental airlines. Stuck with this lousy airline for the simple fact they own destinations out of Houston almost everywhere. As a passenger and customer,your completely taken for granted . Gotta start flying with another airline other than United cattle haulers!!!",United,trip_advisor,['Assurance']
7135,AirCanada should disappear as air company,"After spending 1500 Euro for a return ticket, and I am a star alliance gold, i was put in standby because they overbooked and prioritized only aircanada premium passengers. Worst service in the world, unreliable, expensive, disrespectful staff…this is mot the first time I have issues. I don’t understand how they are in business. I travel constantly and used several airlines, I have never experienced something as bad as air Canada. They should shame of themselves",AirCanada,trip_advisor,['Responsiveness']
7136,Fly Delta - Great Service - On time,Great service - Flight was ahead of time - Crew was prompt and friendly - I had an early flight and the crew spot on - Very polite- Uniforms were clean and crew looked presentable,Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7137,Don’t fly delta,I miss my connected flight. My bag was missing. And I wouldn’t been able to get another flight until the next day at 4:00pm,Delta,trip_advisor,['Responsiveness']
7138,"Flight great, problems in Oakland airport!","I love Southwest! Have used Southwest for years! So glad they now have service to the Hawaiian Islands. Great flight from Kona to Oakland. However, we arrived at 11:45 PM, had a 5 hr layover, and had to leave the secured area, claim our bags and spend time in hell (baggage claim area) only to check our bags and go through security again at 3:45 AM! Horrible. I am not one to ever complain, but if the Hawaiian flights arrive at this hr, there needs to be another process/area in place as to not have to claim bags, sleep in baggage claim, and check in again. If this is the rule, we definitely will not fly on Southwest to and from Hawaii again.",SouthWest,trip_advisor,['Responsiveness']
7139,Most uncomfortable flight I’ve ever been on,"I was visiting Peru on holiday from South Africa, on the way back home I had a layover in São Paulo. The flight from Peru to Brazil was about 4 hours long. I have never experienced so much discomfort on a flight before, especially an international airport. It was a very late flight but no one in my family was able to sleep due to how rigid and uncomfortable the seats were. There was also close to no leg room. My seat kept on sliding into the upright position on its own during the flight. I am honestly exhausted and in pain after that flight. I have flown with them before and they haven’t been that bad. But I won’t fly with them again. It’s not worth the risk of ending up on a flight with those seats again",Avianca,trip_advisor,['Tangibles']
7140,Emirates Pet Cargo,I am an student in Thailand and on 22nd February I tried to take my pet dog from Thailand to Sri Lanka with emirates sky cargo. Whenever I call the skycargo office in Thailand they are telling me to book through the agency called Dynamic Air Cargo specifically. When I contacted the agent they sent me an estimate which quite high for a student afforded. Then I contacted the skycargo Thailand office to send my dog without an agent as I have already obtained all the documents needed but still the skycargo Thailand office insisted that have have to book through Dynamic Air Cargo. And also the contact number which is on the emirates cargo website for the Bangkok office is not working and dispute of numerous email I sent to the Thailand skycargo email they never got back to me. Even tho I have booked my flight tickets through emirates I am very disappointed in emirates skycargo service and I do not recommend this emirates skycargo services for anyone ever again.,Emirates,trip_advisor,['Responsiveness']
7141,"Nice flight, cordial flight attendants.","Nice flight, although we left 1 hr late, so sitting on the plane that long was not fun. We had the very back row (row 35)where the seats do not recline at all. Not the most comforable. My wife was in the middle next to a large person who took up more than their own seat. I discreetly asked the flight attendant if there was another seat available and she found 1. So my wife was moved to a window seat in row 8 which she liked. We arrived in time to get to our connector flight as the pilot made up some time since we left way behind schedule. Thank you United Airlines for having very well-trained flight attendants!",United,trip_advisor,"['Responsiveness', 'Assurance']"
7142,Cancelled flight and delayed flights,NEVER FLY WITH SPIRIT UNLESS YOU LIKE TO GAMBLE. The first day we flew to Kentucky there were no issues. On the flight back is where we ran into many problems. Spirit Airlines waiting until the last moment to announce the delay of the first flight. They continued to delay every hour for 6 hours until they cancelled. They offered $40 meal voucher that we couldn’t use because everything was closed. Then the second day the flight was delayed for another two hours without any announcement. We’re still waiting to see if there will be more delays or if they will cancel this flight as well. The US should have laws like the EU does protecting passengers from airlines cancelling flights as they please. It would be a great motivator for airlines to reduce cancellations and it would shift the cost from the passengers to the airlines.,SpiritAir,trip_advisor,['Responsiveness']
7143,"Flight cancelled due to hidden ""no show"" policy","We had to rebook flights the day before flying due to a massive snowstorm. Our direct flight was changed to a connecting flight, but the connecting city was closer to our point of origin, so we just hopped in the rental car and drove. Little did we know that hidden in the fine print is a ""no show"" policy. If you don't cancel your flight and just don't show up, they cancel all flights on your itinerary--including your return flight. It doesn't matter that you already purchased your seats. They will take your money or points and leave you without a flight. What's more, if you purchase the highest price points tickets, they will REFUND your points, but if you purchase cheaper seats, they TAKE your points. This feels like a poor penalty to me. We have been loyal Southwest customers for 20 years, including the credit card. No more. We are taking our business elsewhere. Our 20 years of loyalty apparently means nothing to this heinous company.",SouthWest,trip_advisor,['Responsiveness']
7144,No complaints,"Took off ahead of schedule, landed 30 minutes early at Sanford. Price was right and service was very good.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
7145,Frequent Flyer No More,"My husband and I have flown Allegiant multiple times in the past 4-5 years, never before having much of a problem worth complaining about. Being a young couple, who usually travel for small weekend trips or mini get-a-ways, we didn't feel like we needed the extra services of the non-economy airlines. We no longer believe that and we will no longer be flying Allegiant, regardless of the ‘value price’ due to the customer service being non-existent. Our plane was delayed three times during our previous flight, due to weather and we ended up with a 3+ hour delay on an already late flight because this company only flies a few routes on the days they even do fly. The compensation that was given for this delay was a soda pop and cup of trail mix. The crew on board the plane was also unapologetic, once we finally boarded at almost midnight. I understand they were tired as well but it is their job to have more care and concern than that. However, the one employee I recognized from a previously flight and while waiting for assistance with my bag the previous trip, she told me how she would enjoy her job more if she worked for a better airline. That memory made me even more disappointed in this airline. I understand this is an economy style airline where ‘you get what you pay for’ but in this case of something that was out of the customers control as well as the airlines control, I would think the million/billion dollar company could give a little better compensation than just a soda pop and snack. (Especially, considering the recent Allegiant flights I’ve booked have been barely cheaper than the non-economy airlines.) When I emailed customer service, I was promptly responded to with a no guilt, no care type of email. The customer service representative went as far as to copy their policies as to why this isn't their fault, as it was out of their control due to weather. My husband and I flew Southwest in May 2017, the plane was delayed about the same amount of time 3+ hours, as we were leaving for our honeymoon, also due to a matter ""out of the company's control"" which by Allegiant standards we would not have been compensated for. When we finally boarded the plane, we were greeted with Southwest airline vouchers for our inconvenience and an apologetic, considerate staff. Sure, Southwest is billion dollar company which doesn't brand itself as ‘economy’ but still advertises fair flight deals and they were considerate enough to compensate us for the delay which was also out of our control as it was theirs. Clearly, it is worth the (only sometimes) little bit of extra money to fly Southwest for their outstanding customer service and customer care in a situation which is no one’s fault. I would rather give my business to a company that values its passengers rather than one that doesn't regardless of their class of service.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
7146,Terrible,"Great airline for cattle, if you're a human you should probably fly delta. I will never ever ever fly southwest again.",SouthWest,trip_advisor,['NA']
7147,Was made to pay for my luggage twice,"I was charged twice for my luggage, once when I purchased my ticket and on arrival to the airport. The agent at the airport issued a boarding pass for another passanger with the same name It took hours to get them to realize i was not the passenger that was arrived bu the agent and was issued a credit",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7148,Yet again delta let's is down,"Delta has again proven to be terrible, As an active duty service member my wife was neglected and almost didn't get a seat on her flight At the last minute after boarding had been in progress for 15 minutes they finally awarded her a moment of there time and finally gave her a seat. The staff was very rude despite my wife's incredible patience. We are stationed apart and fly often and delta seems to be hit or miss more often miss, infect unless we book first class the service is terrible. This was a reoccurring problem that caused us to fly other airlines until a need to fly delta renewed our faith in them... then low and behold 2 flights later... more problems.",Delta,trip_advisor,['Responsiveness']
7149,"The UAE's accession to the United Nations Convention on Climate Change reflects a strong commitment to active participation in international efforts to protect the earth, which was represented by qualitative measures and initiatives, as the strategic initiative for climate neutrality by 2050 emerged",URL: URL,Emirates,reddit,['NA']
7150,Carry-on passengers board first!,"It's true there aren't free beverages or snacks, but you can buy them. (I thought there'd be nothing.) My bottle of water cost just under $5 and my snack tray cost just under $10. Still a very inexpensive trip. Best part? Those of us who had paid for carry-on got to board first! That made boarding so much easier and quicker for everyone, not just us. Altogether, a fine and inexpensive flying experience. My only gripe? The seats are not as well padded as other airlines' seats are.",SpiritAir,trip_advisor,['Responsiveness']
7151,Flight cancellation,"I’m writing this to warn everyone to STAY ON TOP OF FLIGHT UPDATES if you choose to fly spirit (which you probably shouldn’t). 1) On the day of our flight, we realized that barely anyone was at our gate at the time of boarding. We were at the gate that our boarding passes clearly stated was correct; there were no updates on the spirit app or website either. If my boyfriend hadn’t asked someone at customer service if our gate had changed, we would have never known, nor would have the few other oblivious individuals at our gate. 2) Our return flight home got cancelled because of a tropical storm. Again, we would have never known that the flight was cancelled if I wouldn’t have called spirit not once, but THREE times because I couldn’t get a customer service representative on the phone. It took 13 minutes of waiting to finally reach someone on that third try. 3) When I finally got a hold of a customer service representative (her name was Juliette, but I’m not exactly sure how she spells it), she had very little patience in explaining our other options. So little patience that she actually hung up on me 5 minutes into the phone call. Juliette repeatedly stated that our flight “wasn’t cancelled, it was closed”. When I REPEATEDLY asked what “closed” meant, she never answered my question and chose to hang up instead. 4) My boyfriend attempted to call again because I was so flustered. When we got ahold of someone, they explained our options and planned for us to head out 2 days later than intended (which was fine- a cheaper and easier option). After many hours, we finally got a confirmation email with the WRONG flight booked (no, NOT the flight we booked on the phone). In short, if we wouldn’t have stayed on top of things, we would have been left hundreds of dollars short and stuck in another country, so thank you spirit for nothing.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7152,Flights on time! Polite staff! Will fly w/them again. ,I had heard lots of negative remarks about this airline but I was genuinely pleased with our flights. The airport staff were polite. The flights were on time. Non stop flights were a bonus. Rickenbacker airport has very little to eat. Not even a news stand. Fort Lauderdale airport had plenty of options for food. I will definitely consider Allegiant Air again.,Allegiant,trip_advisor,['Responsiveness']
7153,Excelente experiencia,"La aerolínea fue súper puntual, los aviones modernos y con teconologia a bordo. La comida buena y la atención muy buena. La recomiendo.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
7154,Avianca excelente,"Aeronave muito boa, espaço entre bancos muito bom, serviço de bordo regular, comissários atenciosos, vôo tranquilo.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7155,Delta Amex plat question about Global Entry fee credit. ,"Hello all, so I've had my delta Amex plat card since March 2020. This is the month my renewal fees come up also. I recently renewed at the still lower rate, where my next renewal in March 2025 would be the higher fee they just recently added. My global entry is due to renew after October 2024. Can I use my global entry credit to get the 100 credited to my account in October (would be over 4 years time) when I renew my global entry, and then downgrade the card like in January to the delta gold card? I just want to make sure they don't ""claw back"" the 100 fee credit for the Global Entry. I would typically keep this card and didn't mind the fee too much, but I don't see the added value with these new perks so it's actually costing me more, and the Resy credits are soo bad where I live with no good restaurant selections. With the Gold I'll still get my 15% off miles (really masked as a way to force people to have card to redeem skymiles in my opinion). Anyways, will I be safe using my card for renewal, getting the 100 back, and downgrading before my next pricier renewal in March 2025.",Delta,reddit,['Responsiveness']
7156,Very good airline,I flew from Mco to Jfk with jetblue and free crackers and water and chips is awesome! I had a enjoyable flight. I highly recommend this airline.,JetBlue,trip_advisor,['Responsiveness']
7157,La peor aerolínea sin dudas,"El servicio de Avianca es de lo peor, cancelan vuelos luego retrasan sin ningún tipo de interés por nada. Si está pensando en usar Avianca le aconsejo NO hacerlo.",Avianca,trip_advisor,['Responsiveness']
7158,COVID Super Spreader,"Allegiant combined two flights from Tampa to Bangor stopping at Plattsburgh, NY. There and back the plane was at 100% capacity and they had people moving to multiple different seats at each stop. The only COVID 19 precaution taking was enforcing mask use. I used to love Allegiant but stay far away until COVID is over, they only care about money, not your health.",Allegiant,trip_advisor,['Responsiveness']
7159,Irrelevant slogan,"The slogan ""bags fly free"" becomes irrelevant when the passengers not their bags ever board the airplane. My sister was planning a visit, over the course of 5 days they cancelled 6 of her flights to the point she had to give up. Canceling one flight is frustrating but sometimes unavoidable, rebooking a customer on another flight only to cancel it as well is madding and shows a lack of planning, repeating this cycle 6 times revels the utter incompetence of this airline. They over sell, over book and have no plan B. They are clearly unequipped to handle any hiccups and rather than having a contingency plan in place for mishaps they completely melt down.",SouthWest,trip_advisor,['Reliability']
7160,Avoid flying with Frontier if possible,"Absolutely a disaster. Extremely disorganized and understaffed, leading to bad delays and confusion. Avoid at all costs. If you have to fly, get to the airport much earlier than usual. Many other passengers missed their flights because of horrible service and lack of staff.",FrontierAirlines,trip_advisor,['Responsiveness']
7161,On time and smooth.,The service during the flight was good. We are vegan and they certainly make a big effort to provide for our need. The flight crew were attentive and caring to all. The seats are not comfortable though - not much leg room and they do not tip back very far.,Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7162,Excelente servicio,Avianca is the most reliable airline in Colombia and can easily be compared to major airlines arround the world. Great service and planes. Most of them new. Their personnel is friendly and always at your service. Prices are not always convenient but it depends when you buy tickets.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
7163,Nice quick trip,"We flew United for our vacation to Cancun. The reason we chose United was that they offered the shortest route to our destination. We live in San Antonio, Tx and first had to fly to Houston ( a very short flight) then changed planes to fly to Cancun. The way back was even better because it was a direct flight. The cost was what we expected to pay and the travel times were good. I have already recommended flying United to a friend of mine who is going to Cancun this fall.",United,trip_advisor,['NA']
7164,Cheap but not reliable,"We have flown Allegiant 3-4 times. They have great seat sales but don't take them unless you can afford to be late. Last winter my husband and I took a flight from Mesa to Oakland. Coming home it was delayed, delayed, delayed, then finally cancelled. They put us up in a nice hotel and we received $200 in vouchers. This year they had a great sale from Mesa to Las Vegas -- we booked it and including luggage minus our vouchers it only cost us $8. Great deal! BUT . . . we waited at the airport for 5 hours due to delays. We literally could have driven to Las Vegas in less time. Our free flight ended up netting us another $100 in vouchers which we may or may not use depending on what this year brings. Since we are retired the delays are mostly just an annoyance so, given the fact that they are a very budget airline, we will likely use them again. We have, in fact, used them with no delays or problems so it is obviously just the luck of the draw!",Allegiant,trip_advisor,['Responsiveness']
7165,First Emirates flight but not the last!,As a first time Emirates flyer I had previously only heard good reviews about the planes and the staff on board. All these reviews I can confirm are correct in that Emirates provide a quality flight with excellent service on board. I was even lucky enough to be offered the opportunity to move seats so I had extra leg room.,Emirates,trip_advisor,['Tangibles']
7166,"Prompt,clean, attentive, comfortable","Pleasant crew, helpful. Newer plane, on time, Easy boarding I travel Spirit often. Prices are reasonable.A very pleasant airlines and I will continue to fly Spirit",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7167,You get what you pay for,Me and my family traveled to Phoenix to visit our family from Monday to Friday. Friday morning we were supposed to fly back to Wichita. We arrived at our gate 10 minutes before the flight left and they refused to let us board even though the plane didn’t pull out for another almost half an hour. We then had to go to ticketing and they said customer service might be able to help us out because we didn’t have more money to purchase more tickets and gave us a number. After waiting on hold for 3+ hours the lady was very rude and told us “We are helping you out by only making each ticket $75 but we can’t get u back to Wichita until next week”. She Did not empathize with the situation at all. Her tone was very rude and she didn’t seem to care about our situation. We then had to purchase tickets to Springfield Missouri the next day and drive multiple hours home from there with a rental car. Overall we had a bad experience with Allegiant and you definitely get what u pay for. Seats are cheap and room is extremely small. Flight attendants were rude and ignored us 3 times as we were trying to get there attention. Hopefully this helps to future families traveling. :),Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
7168,First Class Terror - stay away!!,"I’m currently on a business trip and decided to fly first class. NOT WORTH IT! Instead, they served us dirty, old, moldy cups. I brought this up to the flight attendant and she said, “I’m not the dishwasher around here!” I literally wanted to puke. There’s seriously stains and MOLD on the rim of the cup. Unacceptable!!! I also asked for a blanket and the flight attendant said, ‘ok, I’ll try” 2 hours goes by, no blanket still. NOT WORTH THE MONEY. WOULD NOT RECOMMEND AIRLINE.",Delta,trip_advisor,['Responsiveness']
7169,"If you have to take a connecting flight, Delta is a clear winner over Southwest",Why does Southwest fly the Columbus to Sarasota route only on Saturdays and Sundays? What about vacationers who want a 3 to 5 day trip? No one is going to book a connecting flight on Southwest when you can fly a connecting flight on a premier airline like Delta for a fraction of the cost of Southwest.,SouthWest,trip_advisor,['Responsiveness']
7170,super,"emirates has always been a wonderful airline,super quality and service?the best airlines ever and very good hostess!",Emirates,trip_advisor,['Assurance']
7171,Misbehave,Misbehaved staff at boarding couter by superviser nattalie.she dont know how to talk with passengers .ediot staff no travel next time,AirCanada,trip_advisor,['Assurance']
7172,Pay The Extra Ticket Cost and Fly a Different Airline,"Worst airline. First time traveling with Frontier and I will never do it again. Lesson learned. Their low fare is deceptive. You have to pay exorbitant bag fees and just to get something to drink and eat on the flight you have to pay. Our flight got delayed for over an hour both going and coming because of the toilets not working. Their seats are extremely uncomfortable especially on a long flight, because their seats don’t recline. After I payed $99 for a personal item, all 3 of our suitcases weighed over 40 pounds. I payed for a ticket 4 times over. I would have been better off flying with Southwest Airlines, which I will be doing next time. I will drive before I ever fly with frontier Airlines.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
7173,Cancel Reserve Card &amp; Keep Companion Cert,Can I downgrade my reserve card to the $0 AF delta AMEX and still keep my companion cert?,Delta,reddit,['Assurance']
7174,Negligent Airlines with horrible customer service. There should be a zero on the rating scale.,"Never, never under any circumstances fly with Frontier airlines! They lost our luggage during a one hour flight from Reno to Las Vegas even though we checked in over two hours early. Then it was put on us to continuously contact them and open a claim, which caused us to spend most of our trip on hold with customer service or shopping for toothbrush, ect. After we opened a ""claim"" and had to itemize the contents in our suitcase including where the items were purchased, when purchased, and how much each item cost, we had to produce receipts for any item over $75. We also had to upload several documents into their web portal, this took nearly a full day to do. Just wondering why I'm doing all the leg work when they are the one's at fault? The baggage claim tag they give you does nothing to help them find your bag, nor do they have any way of tracking your bag. After submitting my claim which came to about $1200, they only reimbursed us for $350 stating that they don't reimburse for losing your electronics, jewelry, glasses, or medication. Again, they are at fault due to their own carelessness, but have the right to choose what they are and are not responsible for? My only recourse left is small claims court, but the customer""service"" people refused to give me frontier's address to send the demand letter. Customer service was terrible to work with, at one point I was on hold for over two hours before I had to hang up. Seriously folks, they make it so difficult in hopes that you'll give up and go away.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7175,Worst staff,"These people are very insecure and they probably live a life where they feel nothing but sorry for themselves. The people at the check up AND on the flight are horrible! And they will treat u as a rat! Not even! I was at the check up and their scanning machine rang cz i had headphones in my pocket. So this african lady was patting me down with this unhuman look on her face then she stares at me for 5 seconds right into my eyes and then she says ""stop moving!!!!!!!!!!!!!"" With such a rude tone. And how am i moving if your the one patting me down!!!?????????????????? They basically yell at you!!!!! Fire these people!!!!!!! Do your job right! I am a nice person and if i am paying to have a decent flight with a decent experience why does it have to be ruiner by these unexperienced uneducated peple!!!!",SpiritAir,trip_advisor,['Responsiveness']
7176,Aeroplan,"Booking Class is not eligible for Aeroplan Miles The request for your missing miles was not approved by our airline partner because the booking class you submitted is not eligible for Aeroplan Miles. For more details on how to earn miles with this partner, including eligible booking classes, please visit the Our Partners section on aeroplan.com.",AirCanada,trip_advisor,['NA']
7177,Southwest 737-700,"As with other economy airline seating, legroom is never enough for me. The seats were comfortable and flight attendants courteous. Flight was on time both outbound and returning a week later. I’m not a fan of Southwest boarding procedure; when I book a flight, I like to select a seat and know where I’ll be during the flight.",SouthWest,trip_advisor,['Tangibles']
7178,KUDOS to United !!!,"Due to circumstances beyond our control, our connecting flight to Washington Dulles was delayed and we missed this flight. The tickets were economy - no changes/no refunds. I cannot comment on the flight, seating, comfort, food, etc. However - the customer service has been excellent!!!!! Due to the circumstances of our previous delayed flight, United agreed to reimburse our Non-Refundable tickets for the three of us. Thank you, thank you! Not so positives: Pay to choose your seat Pay to check luggage",United,trip_advisor,"['Responsiveness', 'Assurance']"
7179,Rattle trap equipment,"The plane was really uncomfortable and in rough shape on my flight to SLC: the seat in front of me was broken, and when the person seated there reclined it, it went too far back and was crooked into my space. Many of us (including me) had no access to the inflight entertainment (our screens on the seats in front of us were not working), there was no water for flushing the toilets, and the flight attendants could not process credit cards for food purchases due to some sort of electrical/technology glitch. The equipment for my return flight was incomparably better.",Delta,trip_advisor,['Tangibles']
7180,Do not fly this airline!,This airline is the absolute worst! They nickel and dime you for every little thing and then can’t even get the flights out on time. 6 1/2 hour delay out of New Orleans because spirit couldn’t manage to schedule their pilots properly and we didn’t have a flight crew. Another time the flight was canceled altogether because they didn’t have a flight crew. This is absolutely ridiculous and I will never fly this airline again. You get what you pay for and their allegedly cheaper fares are not worth it.,SpiritAir,trip_advisor,['Responsiveness']
7181,Southwest Is Amazing,I have been using this airline for a few years and I must tell you it is absolutely Amazing ❤️. Both domestic and international flights and the crew and overall service is A+. And their free bags service is definitely a plus for me especially when I'm doing international travel. Southwest is my airline of Choice. OMG how could u forget their no change fee policy. You guys are are best.,SouthWest,trip_advisor,"['Assurance', 'Empathy']"
7182,Nightmare cancellations,"On our way home 5/19, we arrived on our two leg flight home to Miami airport at 7 pm. We were delayed 4-5 times and finally cancelled. Next we were moved to a Miami to detroit flight and then we would go detroit to philly the next day 5/20. This was also cancelled. Both were not due to weather as other airlines flights were flying out. We waited two hours in line to be told by a rude staff, that wanted to leave so bad that they left prior to all customers being taken care off, that we could take a refund for that flight home not the whole flight or take a flight at night on 5/21. No other options were given. We found a flight to Orlando (a four hour drive from Miami) on 5/20 and called customer service as the rude staff left. They told me in 30 minutes I would receive a call as a manager needs to handle this. I called after an hour and was told the same thing. Currently it is 5 am and it has been 30 minutes again. I expect a reasonable airline to offer to pay for hotel, food, other airlines for convenient flights. I am not able to miss 2-3 days of work due to their inability to fly me to my destination as they promised when I purchased my ticket. We will never fly spirit airlines again. They did this to two full flights (to Philadelphia and to Detroit) at 2 am on a Monday. Unbelievable so many tears from many mistreated customers.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
7183,Cancellation of Flight due to FALSE WEATHER CALLS!!,"On 7 AUG 23, I was supposed to depart on Delta Airlines flight DL5478 (Confirmation JQOAET) at 10:14 am from Knoxville, TN and arriving to Anchorage, AK that night at 6:52 pm; however, Delta airlines canceled the flight due to ""weather"" issues leaving out of Knoxville even though they were the only airlines in Knoxville to cancel their flight. Delta's ""weather"" call was for Knoxville weather, not for Atlanta, the location of my original layover. Delta would not book me on another flight until the next day. I then had to pay $614.29 to book a last minute flight from American Airlines which departed at 12:58 pm. The weather was clear and sunny the entire morning and early afternoon. Delta only reimbursed me $440.70, the cost of my original flight to Alaska, but has denied payment of the remaining $173.59 (price difference I was forced to pay in order to fly out that same day from American Airlines). This issue was originally addressed through a BBB complaint to Delta Airlines, which they did not even take the time to look into the complaint and it was quite obvious because they kept addressing a Hyatt which is not even close to my name.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
7184,Life Savers!,"After a horrible experience with SPIRIT airlines, I was stranded with three small children at the airport. I was rushing and in a state of near panic about how I was going to get home. The attendant at the counter was able to get me on a flight immediately and allowed me to board the next departing flight even though it was technically too late to board. She was a blessing and I was very thankful for that little bit of support. The flight was great, clean, decent leg room. The only issue I had was one of the flight attendants was extremely rude to me and a lot of the passengers. He didn't seem to want to be there and acted as if any request made by any passenger was some extreme favor. Aside from the one attendant, it was a great experience.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7185,Visit to jordan,Seats dirty n pocket for magazine in front also filthy. Flight attendants very rough during good service.. gesture me to collect my drink . Not bothered even to tell the front passenger to list his seat upright until I had to tell her that I can place my tray . U friendly .,Emirates,trip_advisor,['Responsiveness']
7186,Frontier Moved Their Terminal and Didn’t Tell  Us.,We missed our flight because Frontier moved their terminal. Was on the phone trying to change our flight and the lady was yelling at me that it’s my fault and I would have to pay $120 per passenger for a new flight home. Finally a person from the ticketing counter came and got us on a different flight. She told us that it’s not our fault and that we have one free flight change. I tried to explain to the woman on the phone that on the website that we have a free change and she yelled at me that I’m wrong and pay the change or I won’t go home. I told her I want to speak to someone else and she said “they will tell you the same thing.” The lady at the ticket counter was so nice to me and the others that missed our flight because of the changed terminal. She told us that their 800 customer service is rude and never to call them and they are giving us false information. She changed our flight free of charge and we are finally heading home!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7187,Not the best of experiences,3 out of my 4 flights: Staff unhappy. Long wait for food. Toilets not kept clean. Seat uncomfortable.,Emirates,trip_advisor,['Responsiveness']
7188,"Clean planes, extra friendly attendants & easy flights even with an older person.","Took my 86 yr. old mother out west for vacation. Used a companion certificate earned by having a Delta AMEX card. No hitches and flights were on time and almost comfortable. The only drawback is almost always having to connect through Atlanta; which is a CHORE! Delta's done a wonderful job employing amiable gate agents and crew but would it really hurt to add a reasonable ""snack"" on a 3 hour flight? Also, prices aren't as competitive as other airlines.",Delta,trip_advisor,['Responsiveness']
7189,Unsatisfactory customer service experience with United Airlines.,"Regrettably, my connecting flight was missed due to a delay on the previous flight. Upon arrival at the New Jersey airport, I hurried to the gate only to find it closed. Eddie, the employee stationed at gate C71 around 5:11 am, was present. I explained the situation regarding the delay, but unfortunately, he responded abruptly and instructed me to proceed to the C-91 customer service counter without any courtesy or inquiry into my needs. When I attempted to ask an additional question, he interrupted me and reiterated that I needed to go to counter C91. To my disappointment, the encounter with Jennifer, the representative at the counter, was no different. After explaining that I missed the flight due to the delay, she responded with indifference and proceeded to check the available flights to my destination. After a few minutes of investigation, she informed me that there were no available flights. Expressing my dissatisfaction with this outcome, I mentioned the significant amount I had paid for the flight, deeming such a situation unacceptable. In response, Jennifer displayed a dismissive attitude, stating that there was nothing she could do. I expressed my discomfort with her demeanor and requested assistance from someone else. In a rather brusque manner, she placed my plane tickets on the counter and directed me to seek help from any other representative, although I cannot confirm her name as she was not wearing a name tag. Approaching her colleague Jamillet, I conveyed my discomfort regarding the previous interaction and hoped for a more understanding response. Unfortunately, she disregarded my concerns, stating that the previous representative did not possess an unfavorable attitude and that my frustration was the primary cause of the issue. I explained that, naturally, I was upset given the initial flight delay and the urgency to reach my destination on time due to work commitments. Despite my plea for alternative solutions, the responses I received were consistently negative, lacking any significant effort. I emphasized the need for a resolution and empathetic customer service, wherein the staff would comprehend the situation and provide compassionate assistance. Jamillet remained silent and inquired once more if I would consider traveling to San Antonio. Although not my preferred choice, I expressed my readiness to explore any available options. However, after further investigation, Jamillet informed me that there were no available flights from San Antonio either. I questioned the purpose of offering such an option if it was not viable. Undeterred, I reiterated my need for a solution, stressing the importance of reaching Houston before 12 pm for work purposes. Eventually, Jamillet made a phone call and managed to arrange for me to be accommodated on the next available flight. It is disheartening to recount the numerous obstacles encountered in resolving this issue. Customers should not have to endure such challenges before their problems are addressed. Those tasked with providing assistance should exhibit empathy, place themselves in the customer's position, and approach the situation with a friendly demeanor to alleviate, rather than exacerbate, the customer's stress. It is unfortunate that customers are often subjected to such attitudes, especially when the airline is responsible for the initial problem.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7190,"Reliable, Low Cost, and direct flights  What's not to like?",Flew to STL for a business trip. Flights were convenient and on time. I believe it was direct each way which is a plus. I like the free messaging on the flight as well as the use of the live TV service.,SouthWest,trip_advisor,['Responsiveness']
7191,Lies,Costumer service is one of the rudest people I have ever talked to. I was just told that my disabled brother is basically going to put in any open spot on the plane and not sit next to me. They also have false no change/ no cancelation advertisement and actually do charge you. Very disappointed with how badly the airline has become.,JetBlue,trip_advisor,['Responsiveness']
7192,Thoughts on medallion populations next year?,"Next winter is Platinum population going up, down, or staying the same?",Delta,reddit,['NA']
7193,Worst customer service,They make you wait on hold for hours and hang up after and never call you back. Not to mention 50% of their flights get canceled or delayed.. choose any other airline and don’t waste your time,JetBlue,trip_advisor,['Responsiveness']
7194,Cancelled flight in Aruba-worst experience ever,"Leaving Aruba is the most difficult process on earth. Their airport is the most unorganized I've ever experienced. Finally after almost 2 1/2 hours of trying to get to to the gate, we were then told there is a 15 min delay. That 15 min. turned into an hour and then after waiting nearly 3 hours, we were told the flight has been cancelled due to maintenance. They arranged 4 buses for all the stranded passengers to take us to a hotel, they didn't tell us where we were goin until we were on the bus. My family and I boarded the 3rd bus and was taken to Brickell Bay Aruba, which is a horrible hotel. There was no way I was going to end my vacation staying there when we spent a week at the Hyatt Beach Resort & Casino. Unfortunately the Hyatt was completely booked so we ended up at the Hilton which Hyatt arranged for us. At check-in we noticed people from our flight there. We were so upset because they got the Hilton and we got some hole in the wall hotel. Anyways to make a long story short we stayed and ate dinner at the Hilton. The manager informed us to keep our receipts and JetBlue should reimburse you.When I called JetBlue a supervisor informed me that there is nothing she could do about it because we didn't stay where they placed us. Not acceptable. How is being inconvenienced a whole day my fault, they need a better customer service team , its like they aren't human enough to care. what a joke",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
7195,"Delayed, Then Undelayed, Then Redelayed and Lost Luggage, but Mostly Tracy","We live in the Charlotte NC area and try to avoid Frontier flights for several reasons. The biggest reason being Tracy who works for the airline at that airport. Every time we have dealt with this airline, Tracy has been in the middle of verbal altercations with passengers. She is rude, crass, unprofessional, unhelpful, dismissive, unapologetic and just overall unpleasant. How she is still working there, I don’t know. I have seen her call not just airport security, but actual police to arrest a passenger who was simply asking about a flight that had been delayed 12 hours. She will ignore simple, sensible questions. She makes no effort to resolve issues. She makes the entire experience- whether it’s a departure or arrival- miserable. As for the airline, their own employees have said they refuse to fly with them because the experience is so bad. Whatever you think you’re saving with their “a la carte” options, you’re not. I gave them 1 star because 0 wasn’t an option.",FrontierAirlines,trip_advisor,['Responsiveness']
7196,Flying with emirates,"I must say emirates provide their best service. The food, passengers comfort,cleanliness , everything is up to the mark. I have visited Dubai 5times and always enjoy flying with emirates",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7197,"Never again,  Southwest, never again.","I haven't taken used Southwest airlines in at least 20 years (ya know, when I was young and poor and didn't have many other options lol). I went to visit family for Thanksgiving 2023, flying to/from Boston Logan to Chicago Midway. I used Southwest because my sister actually bought me the ticket---she is a rewards member. I know the boarding/seating procedure is atypical on Southwest, so when I got to Boston Logan, I asked a gate agent for help. He was very helpful. When I got to Chicago Midway yesterday I was trying to board but I got it wrong---I got in line with the wrong ""group"". The boarding agent told me I wasn't able to board yet and to ""go stand over there"". She then proceeded to roll her eyes, shake her head and make a comment to the others that were boarding who then had a good laugh at my expense. I went and stood where the boarding indicated and pulled out my boarding pass again to review it. I then approached her again to make sure I had it right and she got irate with me and said i was waving the boarding pass in her face and she felt threatened. Huge overreaction and escalation of the situation. I'm not even sure what I said at that point because I was so shocked with her overreaction/misinterpretation. She then told me that I couldn't get on that flight and called a gate agent to come get me out of line and book me on a later flight ( 4.5 hours later). I could feel all the other passengers looking at me. I was just waiting for someone to take a camera out. So I went along with out arguing, feeling extremely powerless and trapped. I'm getting furious all over again just writing this. I felt extremely disrespected and humiliated. But apparently it was her word against mine and Southwest chose to take her word for it, no questions asked. Never again Southwest, never again.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7198,Just want to say thank you for thr agent that helped me,Just want to say thank you for thr agent that helped me put he was soo patient and helpful and got me what i was looking for thank you again airlineticketworld.com .,Delta,trip_advisor,['Responsiveness']
7199,Needed to make a change to my flight,Leaving this review for my mother-in-law because she doesn't understand how to use phones and computers so well. She booked a flight and had a family emergency so she wants to change her return flight to a later date. She has currently been on hold for 2.5 hours waiting for a customer service representative. Really?! This is absurd! Either hire more staff or offer a automated call back if the wait will be more than 30 minutes. I can't even comprehend customer service this poor. Get your stuff fixed or retire your airline!,Allegiant,trip_advisor,['Responsiveness']
7200,Good service to and from Colombia,"Pretty good service , newish aircraft , good was pretty good and arrived on time. Have read a lot of negative comments about Avianca on line but I found them pretty good for a flight from the UK plus 2 internal flights and a return to the UK.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7201,Excellent Service!,"First time flying JetBlue, it was recommended by friends who really like them. We normally fly American or Alaska Airlines, but the prices were much cheaper and with the recommendation we decided to give them a try. Prices were good happy with that. Boarding was orderly happy with that. Free WiFi, really happy with that. Service from the ticket agents, boarding agents and flight crew was top notch. Everyone was so friendly and helpful. Arrived a bit early so that really topped off a great flight. Will definitely fly with JetBlue again!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7202,avoiding Air Canada would be recommended if possible,"Contacted Customer Care at Air Canada and have been provided with links to the policies of the company - very much useless and a waste of time. Here is a bit of feedback. Paid over 2 thousand dollars for my parents for an international flight. Paid about 300 dollars round trip for regular check in luggage below 23 kg. My parents got a piece of bread dipped in maple syrup, no coffee or tea on the 9 hours flight to Bucharest last night.How much is too much ? You want to save few cents on basic flavored heated water ? Would hope everyone will think twice before booking Air Canada. I certainly will not make that mistake again.",AirCanada,trip_advisor,['Responsiveness']
7203,"All they care about is your money, not you","The true test of customer service does not come during the day to day operation when things go well. It comes when things do not go as planned. In this regard Spirit Airlines dropped the ball and failed me miserably. My June 10th travels from Salt Lake City Utah to Nashville Tennessee went wrong with an air traffic control delay of a little more than an hour in my connecting city of Orlando Florida. The Salt Lake City flight touched down in Orlando at 1:25 PM. The airline chose to let the Nashville Flight take off at its on time scheduled 1:40 PM departure. I literally walked into the terminal while that flight was still on the ground. A delay of the Nashville flight of just 20 minutes would have meant that I, and about 20 other travelers would have made our connecting flight. I have seen other airlines hold another flight at the gate so connections can be made. Spirit decided that this was not important enough for us. There was no other flights leaving for Nashville that day on Spirit Airlines. I can understand that sometimes command decisions have to be made with other circumstances to take into consideration. I even might have been able to accept the decision to let the Nashville flight leave on time if Spirit airline had taken an active roll in aiding those of us stranded in Orlando; however, Spirit Airline did absolutely nothing for us. I inquired at the gate about what I should do and was told to inquire at an information desk that was about two gates away. A large group of us went to the information desk and stood to wait for help. Two employees were behind the desk. Just after we approached, one employee took his jacket and left. The other was there a few more minutes as a document was printing. She then took her documents and left. We stood for about 20 minutes waiting for another employee to arrive. No one ever came. Another employee walking by then informed the group that we needed to proceed to the ticketing counter. As a group we went to another terminal and went to the ticketing counter to be told that we had been book onto flights for the following day. We were told that our only options were take the flight the next day or take a refund for that part of the trip. That was the extent of the aid we received from Spirit Airline. No help in finding accommodations. No help in finding another airline with a flight. Not even so much as a “let me upgrade your seat.” Customer service is about showing those in difficult circumstances that you value them. Spirit Airline showed me that all they value is my money and I will ensure Spirit Airline never gets another dime of that. I will never recommend Spirit Airline to anyone and will never again use them for my travel.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7204,Destress and Relax,"Miami snd Ft. Lauderdale are great domestic get aways. If you’re traveling be sure to look at the size of your carryover and prepay/check for your luggage for your return trip home. Otherwise, you may end up with a big bill. They require you to check the size of your bag before you enter the TSA screenings. My backpack was the appropriate size but I felt for others as I overheard them having to pay $115.00 for their oversized carry on. Disappointed the middle seat was not left open . I was traveling with one person, our tickets were bought together but our seats were 10 rows apart! Why sit us next to strangers in a pandemic!? nor were any pandemic screening questions were not asked/checked.",SpiritAir,trip_advisor,['Responsiveness']
7205,Good flight but horrible customer service,"My experience in Sydney was horrible. Booked a flight emirate from Adelaide I was told my luggages will not be picked until I arrived last destination in Africa. I was so shocked that my luggages were dropped domestic only for to pay a taxi and get my bags international airport. When I got and expressed my disappointment with a Chinese looking lady who talks more than her listening ability accused me to insulting when I said their 'ridiculous ' to intimidated she threatened to call the federal probably she thought I was an alien or illegal... I was like wow I am a citizen I asked please call the federal police or I will do so myself . When they arrived they stood by and never talked to me.one of the staff who is fat came and was over all the place accusing me of not doing my research and said I got this treatment because I chose to. It was all faults are yours but not ours. She was also insinuating that I need leave the airport premisesas if it'sher father's estate. I was so disappointed. The next morning, another pacific or new Zealand looking lady that is fat and they wear sort of blue and black skirt or so was all over me with my carry on bags that they are too many after it was weighed and it just under 7 kg. One of my bags is even empty, it has my trimmer that its weight less than 1 kg. When we started boarding all the passengers have bulky carry on and no one even bother to check. I felt it was just some group of spoilt customer service staff tarnishing the image if emirate. I enjoyed the flight but the customer service at Sydney airport was terrible those guys should be tamed they are animals",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7206,Delayed Flight,"While we don't control the weather, the light heartedness of the crew and them sharing what details were know, put a smile on my face; they cared and were able to show it to their customers. Job ""Well Done""!!!!",SouthWest,trip_advisor,"['Assurance', 'Empathy']"
7207,Completely Unreliable!!!!!!,Cancelled my flight at the last minute and could not rebook me for 2 whole days. Impossible to get an agent on the phone. Had to cancel the entire vacation because of Southwest airlines incompetence. COMPETELY UNRELIABLE!! In my opinion one star is too many. Would rate them with a negative number if I could.,SouthWest,trip_advisor,['Responsiveness']
7208,Horrible!!!!,"Horrible experience. 5 delays. No communication. I love the sudden they canceled our tickets on our flight after standing in numerous lines for hours on end, having to pay extra for flights, because they delayed ours so much, still charging us, the Bag fees, even though it was their fault. And on top of everything, when we, after 13 hours of flying when it should’ve been six, our last flight was set to go, we waited for 4 hours. Got delayed AGAIN. Then they took us off the flight with no explanation. When we realize this, an hour before the flight was going to leave, we went to the desk to ask them to put us back on the flight, and they said we had to go wait in the main service line which it was a three hour wait. No apologies, no flight credits. Will never fly with Delta again.",Delta,trip_advisor,['Responsiveness']
7209,nice flight to brunswick ga.,"very nice flight to Atlanta, spending time at delta sky miles very nice, makes flying more enjoyable, free drinks and snacks. nice flight into brunswick, rented car at airport for drive to st. siamons island!",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
7210,Worst airline in the world,"I booked the flight yesterday and unfortunately had to cancel it today. First time in my life I canceled a flight but I bought trip insurance and Expedia easily let me cancel the hotel. I couldn’t get a hold of spirit through the phone yesterday so I tried today. They would only issue a credit minus 2 fees of almost $100 and the ticket was bought a day later after canceling and the flight isn’t even for a month. Because their phone systems suck I couldn’t cancel in 24 hours versus maybe 36 hours. Spoke to 2 managers and their escalation team. Absolutely zero help, no remorse, no human decency, no reasoning. I feel like they stole my money with their horrid policies. Some airlines shouldn’t be able to be in business.",SpiritAir,trip_advisor,['Responsiveness']
7211,Book Frontier if you dont want to make it to your destination....,"Absolutely the worst experience ever with an Airline. Went to check in to find the flight had been cancelled after traveling 2+ hours to another city to catch the flight. Was handed a card and told to request a refund. Lady was completely rude and not helpful in any way at all. Terrible 0 out of 10, would rather drive than give this airline any business. Fly Spirit or Allegiant of you want a budget airline. This company sucks.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7212,You get what you pay for...,"I read a lot of bad reviews on this airline. All I can say is...this is a BUDGET airline. It's the equivalent of using an economy car. Their purpose is to get from point A to point B. That being said, our flights to and from Las Vegas were relatively comfortable (get the extra leg room if you can...worth it) with no issues and the staff was friendly and courteous. For a quick flight (3 hours) on a budget, I feel they do their job well.",Allegiant,trip_advisor,['NA']
7213,Pleasant experience,"A much better experience flying from Vancouver. The Dreamliner is a very special plane, very comfortable and not claustrophobic. The choice of food was very good. We flew in Premium economy with wider seats and two abreast which we like.",AirCanada,trip_advisor,['Tangibles']
7214,Emirates business class rivals other airline's first class,We were treated like royalty from home to the hotel. The chauffeur arrived punctually. Check in and security were relatively speedy.The business lounge was comfortable. The seats on the aircraft were spacious. I would certainly travel with Emirates again.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7215,very good,"professional, value add on with a great sense of transport needs for passengers and connection fligths",Delta,trip_advisor,['NA']
7216,Long flight for our destination,This was a flight we had booked directly to Managua and was changed. We left San Jose and flew to San Salvador and then had to reboard to another plane and fly back to Managua. Certainly out of our way with no explanation just the way it is. On our return the same thing happened Managua to San Salvador and then back to San Jose. Would not book this again. A bonus was snacks were included which most airlines do not provide today. Loved the uniforms of the stewardess very neat and tidy.,Avianca,trip_advisor,['Responsiveness']
7217,Delayed flight because the count is off,"Uncomfortable seats, delayed flight because the count is off. In this day and age of computers, how can something like this happen? Crazy!",Allegiant,trip_advisor,['NA']
7218,All around a great experience,"The price of the ticket was very fair. I ""bid"" for a front seat later and got it. It was worth every penny to sit in a larger seat with more leg room. 2 seats instead of 3 seats per side. The flight attendants were kind and efficient. The flight left on time and arrived early by a minute or two. I had the softest touchdown landing ever. Female co-pilot - loved that. All around a great experience.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7219,Very comfy and efficient!,"Very comfortable flight to Montreal, then another plane to Rome. Staff was friendly, efficient, accommodating...Return flight was the same good experience..Food actually tasty both ways...",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
7220,Wonderful Service ,"I upgraded at the last moment (previous night) following the email from Emirates for e-check in. And am so happy for the decision. They r really professional. Every detail was taken care of. Food and entertainment, both were awesome. Well-behaved staffs, very comfy seats. Enough privacy when you sleep, even at the aisle. Thx a lot for a cute little gift box. I love BVLGARI...😍😍",Emirates,trip_advisor,['Assurance']
7221,Delta LA to New Orleans and back,"I flew to /from LAX to New Orleans for a cruise during Thanksgiving Week. All things considered both flights on time, good pilots and crew. I'm not a big fan of LAX sadly the security people are often rude and not helpful. Nicer in New Orleans obviously. I don't like paying for bags checked $30 a pop but I guess it could be worse. And getting dropped off and picked up at LAX was better than I thought so overall a nice trip.",Delta,trip_advisor,['Reliability']
7222,Our Last Leg,"I am a frequent flyer with Delta. Our most recent trip was to Costa Rica. The flight there was great as was the flight back where we had a connection in Los Angeles. This flight was not at all like the others. The plane was filthy, the sevice was mediocre, and several of the flight attendents were crusty with very snotty attitudes. I pay alot for first class and expected better service. As a customer I also expected to be treated with way more respect. It was not a good experience.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
7223,Brilliant airline,It was cool and nice seating on it there was chargers and more there was cool headrest and nice recline button that also work,Delta,trip_advisor,['Tangibles']
7224,"If you have elderly relatives that need to travel on their own, don't fly with Avianca","My mum travelled Bogota-London-Bogota, Business class. Despite the fact of the crew noticing that she needed assistance, nobody asked her if she was comfortable or not, during the 10/11 hr flight, either way. The crew does the minimum that they can get away with and assume that everybody is a tech expert and knows how to operate the seats and on-board services, tv screen, food table, etc. I couldn’t believe my mum, when she said that she couldn’t recline the seat as you can do that, even in Economy. As many elderly people, my mum didn’t want to bother anybody. Avianca, don’t discriminate against the elderly. with my mum, we googled a video, to learn how to operate the seat, which would be obvious to those people (probably the crew) who were born using computers, but not to the elderly, or to somebody who doesn’t use technology. On her return flight to Bogota from London, my mum knew how to use everything, hooray! The food wasn’t great either. My mum wasn’t expecting miracles at meal time, but she was unlucky (?) when the trolley reached her, after only five rows and there was no choice for food, so it was horrible pasta or horrible pasta . After the meal service, the crew disappeared (to get their beauty sleep) leaving my mum with the food tray on her table, the whole journey. No water offered, nothing at all, till breakfast time, as bad as dinner. The money you pay for the ticket is not worth it. Avianca, please introduce “customer care” into your crew training sessions!!!",Avianca,trip_advisor,['Empathy']
7225,Lufthansa upgrade on AC-purchased ticket?,"Did a search and couldn't find an answer. So I booked YVR-FRA through Air Canada, PE, thinking it might be the last opportunity I have to get on the LH 747. Wondering how (or if it's even possible) to upgrade myself into Business. Can't do it on the LH website, couldn't do it by phoning LH (both because, I suspect, it's an AC-issued ticket). I know E-Upgrades won't work for code-shares. Is the only answer to phone AC and pay the actual difference in flight costs (which, believe it or not, currently shows as roughly $8K Cdn one-way)? Or would AC send out an upgrade bid email close to my departure? Any insights would be appreciated!",AirCanada,reddit,['Responsiveness']
7226,Boa Experiência,"Das que viajamos ultimamente para o Chile foi o melhor custo beneficio e conforto Mas acho que foi uma promoção da passagem, kkk",Avianca,trip_advisor,['Tangibles']
7227,Flight Attendant quite rude and unprofessional,"I was in the first class cabin hoping to get a stress free flight when a flight attendant indicates that my small hand luggage had to be in my overhead cabin for take off. I quickly complied. He subsequently brought and blocked my luggage with an oversize luggage from the economy class as there was no extra room to store the luggage there. During the course of the flight, I had to take a scheduled medication but he refused to help take down the oversize luggage he had blocked my hand luggage with. I made 3 separate calls to him but he declined to help. I found him quite unhelpful and unprofessional. Worse still, he was busy with his phone throughout the flight. The airline needs dedicated, courteous and highly professional staff on board at all times. Flight Attendant's Name is : MR. REGINALD.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7228,SO NOT WORTH IT!,"Not only do they charge over & above other airlines for check-in luggage, you are also charged for your carry-on! Any savings on the ticket is quickly absorbed through all the fees! Next up,,. why is there so much chaos at check-in!?! There is nothing orderly about this process. Major traffic jam. Now on to the terminal... 11:05 departure stalled without so much as an announcement or update on their website! Their excuse is that they didn't have an employee to manage the process... really!?! NEVER Never again will I waste my time on this airline. I'd rather pay for better service than succumb to this bargain. Still waiting to board at 11:29pm!",FrontierAirlines,trip_advisor,['Responsiveness']
7229,Red eye to Boston,"Everything went well, JetBlue has come a long way since 20-30 years ago. Nice comfortable planes and seat even economy are comfortable with plenty of leg room. The only issue is paying for checked luggage $25 now $35/bag causes a crowded plane as folks try to carry everything on. Also need to add that price to the ticket cost when comparing flight with other airlines that don’t charge for checked luggage. I could not find the cost of the seat upgrades without changing so I did not want to risk losing my existing seat if something went wrong. Flight attendants were efficient and helpful. My overhead light did not work so I slept or used my ipad instead of reading a book.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7230,Avoid this airline like that plague!,"Absolute trash if you have other options take them. Poor communication, hard to find a representative, do not know how to speak to customers. Then they offer to switch your plane and put you to a later one without telling you that your original plane leaves and hour earlier afterall.",United,trip_advisor,['Responsiveness']
7231,Bait and switch,"I thought I had found such a great deal with Fronteir, but then I went to check in and it told me that I had to pay for a seat ($150 extra) and our carry on luggage !!!! At the end of the day I ended up paying more than I would have with a regular airline. Don't get sucked in.",FrontierAirlines,trip_advisor,['Responsiveness']
7232,Good Experience,"Flew round trip 5/12 return 5/19 from Belleville, IL to Jacksonville, FL... good flights, older aircraft.. got us from point A to point B... no frills, you pay for everything.. cheaper than Delta flight to the same destination,, hundreds cheaper.. If you are looking for a low cost flight check them out. I have no complaints about either flight. Wish they served more destinations out of Belleville, IL.. beats going to St. Louis Lambert and paying their ridiculous parking and airport fees. Definitely will fly again",Allegiant,trip_advisor,['Reliability']
7233,Very bad rude customer service,Had a very bad experience with Emirates they denied boarding and now we have lost over 2000£ not very helpful at all I would never recommend them and would never travel with them ever again.,Emirates,trip_advisor,['NA']
7234,Don't take your bicycle,"Used to be, one was given a plastic bag by Air Canada. Minimal work on the bike (remove pedals, turn handlebar). Now, Air Canada requires the bike to be boxed, which requires a significant amount of fiddling with the bike (pre & post trip), then a big problem having the bike boxed and delivered to one's return flight at Charles de Gaul Airport. Very expensive to ship the bike as checked baggage ... probably cheaper to purchase a new bike in the country one is visiting and sell it back to the seller. Next time I will contemplate taking the train across Canada and then crossing the Atlantic by ship.",AirCanada,trip_advisor,['Responsiveness']
7235,Absolute worse customer service experience of my life,We first arrived at the airport and the woman working at the united counter literally yelled at us for being confused due to their lack of any directions signs or instructions and then proceeded to yell very rushed and false directions at us and when we later asked her what to do because we found out she had told us to go to the wrong line she denied ever saying it and only yelled at us more. The seats on the flight where Incredibly uncomfortable and the remote for the small low resolution screen was built into the arm rest making it very hard to use as you had to bend your arm in a very strange way and it made the arm rest unusable since if you put your arm on it it would just press buttons on the remote.,United,trip_advisor,['Assurance']
7236,Southwest went south since 12 24 2022 and is still there...,This airline has shown how irresponsible a company can be and how to mistreat customers... Leaving passengers stranded at the gate with no one to give directions or help out.... Losing luggage...not fully refunding passengers..not providing food and drink to stranded passengers.... putting little children to suffer by stranding them with their parents...no place to stay...disregarding customer respect and courtesy by just treating them like cattle... Sad!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7237,Worst service!,"Our flight was cancelled last minute. They didn’t inform us about the cancellation while standing in the check-in line. They kept other passengers for other destinations jump the line, resulting in us waiting for 3 hours in the check-in line before they told us our flight was cancelled. Very bad communication. For most people that just provided a phone number they could call (after 3 hours wait!). We insisted in an immediate rebooking. They rebooked us on a flight for the day after. The day after, they couldn’t find our prepaid checked luggage in the system. They refused to check our luggage in unless we paid again. We showed them our tickets where it was clearly written that we already paid for the luggage, but since they couldn’t find it in the system, they forced us to pay 80USD again. Worst experience ever! Bad communication and terrible service!! It gets 3/5 since the flights are usually okay. However this experience is a 0/5!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7238,A really good flight,"As it worked out, we were supposed to fly out from Atlanta about 1800 hrs., but when we arrived at Hartsfield, we were advised that there was another flight leaving earlier that had been delayed and because it had been delayed, we could probably make that flight. We did and we were home a couple of hours before we would have been We were on an ExpressJet, an EMBRAER ERJ-170-200 (long wing) (twin-jet) (E75L). The flight was comfortable throughout. So, though the actual flight was an hour & four minutes late in leaving Hartsfield, we arrived at O'Hare 47 minutes later than the scheduled time. But we were at least three hours ahead of our original time. All, in all, a good day traveling.",United,trip_advisor,['Responsiveness']
7239,The worst air line iv ever used ,They are the worst airlines I have ever went with they suck poor service the wait is insane for no reason they are by far the worst airlines not even worth the cheap tickets no wonder there cheap they suck,FrontierAirlines,trip_advisor,['Responsiveness']
7240,Delta sucks,Once again screwed by delta. Boarded half an hour late onto a 100 degree airplane after sitting for fourty minutes they figured out it was too hot to fly now I will miss my boat trip in Croatia,Delta,trip_advisor,['Responsiveness']
7241,Seating space is too close,"Everything was good EXCEPT the seat spacing. I am 5'10"" and my knees were touching the seat in front of me. It was worse when the person infront of me reclined their seat. The screen was also too close for comfort. For a short flight this is possibly acceptable, but for a 14 hour international flight, it is unacceptable for comfort and it has a potential health risk (ie DVT formation).",AirCanada,trip_advisor,['Tangibles']
7242,Never again,"We heard all of the nightmare stories about this airline and they stayed true to the call. Multiple cancellations, 10 hours at the airport in one city, 24 at another, horrific service, kissed off people everywhere. I’m shocked people actually work for this airline. Next time I’ll rent a boat, it will take less time. Never ever ever ever ever again will I use this airline. One and done.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
7243,Like delays !?!? Fly jet blue,If you got nothing but time fly jet blue you can hang out all night in the airport also the exercise is great because they always change gates,JetBlue,trip_advisor,['Responsiveness']
7244,Turrible,Booked a one plane easy flight to Florida…. Ended up being 3 flights instead and all were delayed. This was for a family of 2 adults and 5 kids. Our 7 month ran out of formula during this crapshoot. This wasn’t a weather problem just southwest idiot problem.,SouthWest,trip_advisor,['Reliability']
7245,"Cheap, no frills transportation","This is a budget airline and my wife and I flew several times the Oakland - Bellingham route. They used to have really old planes, I think they were MD80s. It seems that they replaced them with new Airbuses… We left on time and arrived on time, the flight was uneventful.. Service on plane was fine… It is almost like a bus service, fast, efficient and reasonable prices. What else would you want?",Allegiant,trip_advisor,['Responsiveness']
7246,"Great Service, and no surprises","Despite how much fun I had with the two random gentlemen sitting next to me, the flight attendant kindly reminded us to respect other people on the plane. She never yelled at us or cut us off, but instead respected we were all on vacation and were enjoying our time away from work. From the perks to the people, Southwest has always been the best airline for me",SouthWest,trip_advisor,['Assurance']
7247,Nice first class,Nice service although the food was a bit spicy-the salad and main course were exceptionally hot spicy and this is from someone who tends to like hot and spicy. This was a luncheon service so there was not too many options. Flight attendants were nice and were available if needed. Nice that there is non-stop service to RDU.,Delta,trip_advisor,['Assurance']
7248,Great flight,"The flight was great. The only thing is the time of the night of the flight. From Aguadilla is at 3:30 AM, and from Orlando is at !1:55 PM.They should have day time flights.",JetBlue,trip_advisor,['NA']
7249,"Non stop
Flight",First time to fly allegiant and enjoyed the flight . Limited non stop flights from Memphis airport and this was a good option for me . Will surely check it first before other airlines. Affordable . Bring a snack And drink if long flight - no free refreshments but for the price it’s not an issue .,Allegiant,trip_advisor,['Tangibles']
7250,Denver flight on spirit,Wonderful flight the staff was kind considerate and clean. The service cart was full and seats were clean.,SpiritAir,trip_advisor,['Assurance']
7251,Always delayed flights ,Worst airline. Poor customer service and always delayed flights. Third time using Air Canada and all 3 times delayed.,AirCanada,trip_advisor,"['Reliability', 'Assurance']"
7252,From Best to WORST AIRLINES,Delayed flights no room in over head bins.... This is our forth flight in the last 6 months. Problems each time. STEWART'S DO NOT DO THEIR JOB. They allow people who sit in the back fill up the front bins instead of carrying there items to the back and using the bins above there seat. Others are allowed to bring more than 2 items on filling up the bins. So I have sat in the first five rows also by the emergency exit and had to the last 4 flight checked the one bag only we had. Pulling out Jewelry and items I dont want taken. Its crazy. Next only to have to wait for luggage I should already have. Delayed flights problems with bathrooms. Sorry I'm a member.,JetBlue,trip_advisor,['Responsiveness']
7253,Boston to Charleston,"Great service, great legroom, flight left on time and arrived early. No issues at all, thanks for a great trip JetBlue",JetBlue,trip_advisor,['Reliability']
7254,No issues just fine with me,"Five hour trip, no delays, no issues and no complains. I didn't care much for the food but I was comfy, and tv kept me entertained. Tray cart offered refreshments even a nice cool Colombain beer. I will travel with Avianca again.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
7255,Good airline for a great price!,"I had a good experience flying on Allegiant on several occasions. The crew was helpful. The seats are tight but not bad. They only fly to limited cities. The ticket prices are great, however you do pay for checked and carry on luggage. A small personal item is free. If you are active duty or a veteran bring proof of your military service and your luggage is free. Cabin and restrooms are clean. No frills, you pay for soda, snacks, etc.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
7256,The absolute worst airline,"The family and I took a vacation to Myrtle Beach, SC and then drove up to Charlotte, NC. Spirit changed our itenerary twice prior to the departure. Causing us to rearrange our plans each time. Then at the last minute when leaving Charlotte we once again had our itenerary changed which caused us to miss a connecting flight and caused us to get an additional stop over. So instead of getting home at 10 am we are now getting home at 10 pm causing us to change our plans again. I don't care how much more it's going to cost me, I will never use this airline again.",SpiritAir,trip_advisor,['Responsiveness']
7257,R space stats?,"Hello! Two part post with two questions related to R space. Part one which is the more general question: does anyknow know directly or know of a site that tracks the R space that are generally available on AC flights? Asking about a GENERAL trend. I know that North American flights are more likely to have R space than international flights, however, some international flights would obviously have more R space than others (since YVR-SIN launched, R space has been zero, but I can only check one-week in advance through a third-party site). If anyone knows of a database or has personal first-hand knowledge, that would be really cool to take a look through. Second question is much more specific: Is anyone able to check R space available for YVR-AKL (AC39) Dec 8, 2024; as well as AKL-YVR (AC40) Dec 18, 2024. Answers are much appreciated! &#x200B;",AirCanada,reddit,['Responsiveness']
7258,DO NOT USE,Do not use......they may cancel your flight and never notify you. I booked round trip tickets 7/28 for our trip to Disney World. I received 3 notifications of a change to the flight. I called on or around 8/7 and was told nothing was changed and they apologized for the mix up. While trying to check into our flight on 11/11 scheduled for 11/12 I was told that flight was canceled 8/14 and they were sorry that I never received proper notification. Imagine having to tell your 5 year old that our trip may be canceled. The agent on the phone offered to book me on another airline but that I would have to pay for my checked luggage which would be over $100 since I would have to pay this at the ticket counter. At this point I could not be guaranteed that our return flight would not be canceled. All they did was refund the ticket cost but I am still out the flight insurance I paid and they gas and mileage I put on my vehicle all because of their POOR business practices. I have yet been able to speak with a manager although I have called and been placed on hold and disconnected and I have emailed several times.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
7259,Challenging,"EK408 staff particulatily very friendly and obliging. Sitting for so long, my lower body was completely numb. The actual seat should be more soft, the seats are padded but very firm. Just a simple alteration to the actual seat with more SOFT padding, something similar to memory foam would make it more comfortable. I suffered to and from, after a while it's as if the seat is made from ""wood"". I suffer with joint pain and found this trip very hard. ALSO WHY CAN WE NIT HAVE FRESH MILK, THE LONG LIFE PRODUCT IS UNACCEPTABLE. ID TOY CAN SERVE IN BUSINESS AND FURST CLASS TOU CAN SERVE IN ECONOMY. ITS NIT CAVIER ITS ""MILK""",Emirates,trip_advisor,['Tangibles']
7260,trip to florida,no complaints on time both ways.dont expect any frills just a basic flight at a really good price.would use them again.,Allegiant,trip_advisor,['Reliability']
7261,Economy class air,Flights were delayed by several houra in each diredtion. Good alchoholic drinks in return flight (only),United,trip_advisor,['NA']
7262,Bag size ,Hi im from the uk and going to vegas with friends in may. While they’re were travelling to phoenix to visit family. I didnt book on any bags for the flight but does anyone know what size of bag im allowed to take with me for free? Thanks,FrontierAirlines,reddit,['NA']
7263,Great service from call-in customer service to aircraft crews!,"Great service from call-in customer service to aircraft crews! Our first time fly Air Canada experiences were just 1 word ""GREAT"".",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7264,value for money- fantastic long distance economy flight,"I had very long flights and this airline made the journey alone so much more pleasant and bearable for me. The entertainment on board was fantastic and so varied, it kept me going. Bathrooms were pleasantly clean for a long distance flight and this was such a welcome. food was great. Loved the experience",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
7265,1st timer,"Decided to give them a try and I was not disappointed. Got a great rate for a round trip. Everyone I met was nice. Plane was new, clean and comfortable for a short flight. I will use them again in the future.",Allegiant,trip_advisor,['Tangibles']
7266,Reservation refund,"« All tickets, except tickets that have been purchased for travel within 7 days (168 hours), may be canceled for a full refund up to 24 hours after the time of purchase. » I used the refund form for my reservation immediately after booking. in accordance with the FRONTIER general conditions, I still await the full refund of this reservation...😩",FrontierAirlines,trip_advisor,['Responsiveness']
7267,Horrible flight don’t use Air Canada,Worst service ever Plane dirty from departure city. Seat pocket with open food. Airline dumped random pax to miss flight. Absolutely no customer service and no empathy. Waited in customer service line for hours.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
7268,Piss poor service,The pilot lines. We've been sitting out here waiting for another airplane to move out of our gate for on an hour now. And piss poor service if you ask me. Never again.Will I ride on this airline. I would not have given it one circle but it made me do it.,FrontierAirlines,trip_advisor,['Responsiveness']
7269,Damaging baby items and not refunding them,I specifically purchased a stroller that can fit in the plane cabine. I was requested by Emirates to not take it on board. Emirates destroyed it together with my bany car seat beyond repair. It took Emirates one week to offer paying less than the cost of the stroller to compensate me for destroying my stroller and my baby car seat. I would certainly recommend anybody travelling with a baby to take another airline.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
7270,Extra Touch,"I already love Southwest Airlines because of its free checked luggage (2 bags each) policy and no-fee flight changes. Flight change fees often could exceed the ticket cost (my experience) ... but not at Southwest! However, yesterday, there was an extra touch that meant a lot to me. One of the flight attendants caught wind of my fiancé and I getting engaged in Niagara Falls two days prior to the flight. We were congratulated by the crew, received a shout out over the intercom system at the end of the flight, and surprised with a chilled bottle of champagne as we deplaned. It is little things like celebrating life’s occasions with us that make all the difference. I am a loyal customer (whenever destination allows) and this special touch just reinforces that!",SouthWest,trip_advisor,['Responsiveness']
7271,Worst experience ever!,This airline sucks. Worst ever. Hidden fees - rude employees- don’t be lured in by low prices!! Completely awful experience. Will never fly again.,FrontierAirlines,trip_advisor,['Assurance']
7272,Worst Airline,If I could give this airline a 0 I would the worst experience from check in to flight get to counter and is told there is a $55 dollar fee!!! For a small carryon!! And their reasoning is that’s how they keep their prices low! (Meanwhile I flew to San Diego on American paid the same ticket fare did not have to pay for carry on and I was late they changed my ticket FREE OF CHARGE and they served beverages) Then I get in the plane ask the flight attendant to please help me just reach overhead to place bag due to my abdominal surgery he literally tells me he’s not supposed to but he will this time next time I need to check in this small carry on! What next time never again flying with this disgraceful airline! And they don’t offer beverages!!! All the attendants did the whole flight was walk up and down with bags collecting trash. I don’t get how these ppl stay in buisness.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7273,Air Canada Pricing Scam,"I booked a ticket at $723.16 One complete, my partner started booking the same flight. The price was the same and the website told me the fare was guaranteed for 14 minutes. While filling in the travel information, the website gave an error code ""BK_ORD_001"" and signed me out to show me that the price had risen to $965. That is a $240 increase in the span of 10 minutes. I phoned in and the person had zero flexibility. I refunded the ticket. This scam wasted 2 hours of my time.",AirCanada,trip_advisor,['Assurance']
7274,Very good,"it just works. Free wifi with very good speed. Plenty snacks on board. Pleasant flight crew and if you miss your flight, they are happy to put you on the very next one with no extra charges. Jetblue is really good.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7275,Good flights on time but need to improve food on international flights,We had 7 flights with Avianca from Heathrow to Bogotá then to Lima .then internal flights within Peru and return . The flights were on time and comfortable. The only problem was the food and drink . The food was well below standard for international flights . Breakfast was ok but other meals inedible. Drinks were not served at regular intervals. When I asked for a gin and tonic they offered me vodka or whisky as an alternative. Leg was good and we had no delays.,Avianca,trip_advisor,['Responsiveness']
7276,Efficient but impersonal,This was my first time flying with Air Canada and I was pleasantly surprised by the experience having read some not very favourable reviews. The majority of my tranatlantic travel has been with Virgin Atlantic and I like their friendly and not stuffy service. In comparison Air Canada staff seemed more reserved but still efficient. The food was actually good and I liked the mid flight snack. The entertainment system was very good with a great mix of old and new movies and TV Shows. The flight left on time and arrived slightly early. My only small observation would be that they could provide water more frequently but having said that I am an adult and I could have asked for water!.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
7277,Lost bag!,"I am very disappointed with Delta. I recently flew from Atlanta to LAX and unfortunately when we landed I realize I left a clear plastic bag on the plane in the overhead compartment above our seat. I thought my husband grabbed it and vice versa. Anyways, we realized it as soon as we got home and immediately tried to call and emailed ""lost and found"". We were told to talk to TSA from Delta. And then TSA said because the bag was left on the plane- we needed to talk to DELTA. The bag had 3 pairs of shoes, including 1 pair with medical insoles that are needed for walking. I don't know how else to reach the Delta team to find my bag and it is very frustrating. My daughter's favorite pair of tennis shoes was in the bag as well (we had left the shoes in the bag to wear flip flops as we went thru security originally). Anwyays, very upset and feel like there is NO one who is accountable for this.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
7278,JetBlue Angels,"My Mom just celebrated her 70 birthday and was going back home to Trinidad and due to unforeseen delay, she had a few Angels that helped her during her overnight stay in the Airport and three ladies were her companion of strength including one airline worker who worked to reconcile the issue. My mom is thankful and bless to have caring people that helped her in great need. Even though she had a difficult situation, in the end it was overcome by these special people. Thanks JetBlue for responding quickly to all our needs. Your mission statement: ""JetBlue Airways is dedicated to inspiring humanity"", was at the heart of solving the issue and turning it into a happy ending. Thanks JetBlue",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7279,Poor Customer Service Dept.,There is no one to reply your queries. From India you can't contact anyone from the Customer Service Dept. In the Google the Indian contact no for Customer Service Dept is not working at all. In Dubai when you want to contact any executive no one is picking up the phone. You have to wait for hours and still there will be no reply. I will not travel now in Emirates Airlines.,Emirates,trip_advisor,['Responsiveness']
7280,Fairly good flight with a couple minor issues,Flight overall was good. We had a delay flying out of Spokane to Seattle for a connection but the second flight was delayed slightly as well.,Delta,trip_advisor,['NA']
7281,Family reunion,Southwest airline dies not have 1st class so seats are a little tight but staff is friendly and arrived on time.,SouthWest,trip_advisor,['Responsiveness']
7282,Flight 894,My flight 894 from sti to ewr been delayed since last nite from 805pm till 545am. the airport it's been fill with babys and toodlers mature people over 60 years old .jetblue do not care about they're custumers.every ones been sleeping on the floor like animals .jetblue treats you like a garbage and lying about is a storm in new jersey that's why the flight its been delayed.thats a bunch of crap from jetblue.they dont even put you on an hotel or give you something to eat. That's how they treat they're customers Dont think about getting a refund or a voucher it's not going to happen.maybe a 12ndollar voucher l if you lucky.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7283,Almost very very good,"It was almost very good, but in my last flight the snacks kicked my stomach as a professional boxer. Avianca's guys have to improve the service for the next time.",Avianca,trip_advisor,['Tangibles']
7284,Costa Rica,"Fly from Philly to San Jose Costa was very good and on time, customs was great we had no problems, with the service.",SpiritAir,trip_advisor,['Reliability']
7285,Frontier Airlines has taken customer service to a new low,"Frontier airlines has taken customer service to a new low. Frontier had outsourced it's customer service to nice people outside the United States whose first language was not English. If that wasn't bad enough, they've done away with customer service operators and replaced them with Chat Bots. I spent 45 minutes trying to ""Chat"", only to be told they couldn't help me. I have a long list of bad experiences, ranging from canceled flights to my reservations being changed while I was in flight. I've been issued vouchers that when I went to redeem them, I was advised they had no value. The Frontier web site is a maze of redirects to endless loops which I suspect are designed to discourage the user.",FrontierAirlines,trip_advisor,['Responsiveness']
7286,Muy buen servicio,"Muy buen servicio, personal atento. Una compañía que realmente me sorprendió. Como en casi todas las compañías, mejoraría la comida, pero en general muy buena.",Avianca,trip_advisor,['Assurance']
7287,bloody awful,"Our flight out was horrid! Despite the fact that I booked us Comfort level economy with extra leg room and the seats we were allowed to pick ourselves for that level of travel (which I paid extra money for), when we checked in, the ticket agent told us that my daughter was too young to be sitting in the exit row we picked. WITHOUT OUR KNOWLEDGE, she switched our seats to terrible ones. When we went up to board the plane, we learned that not only was my daughter NOT too young to be in the exit row (in fact, she was old enough by over a year), but that our seats had been changed. The Air Canada agents at boarding and the flight crew were very apologetic, but there was nothing they could do to fix the problem; it was a packed flight. That ticket agent needs to be fired (btw, I have had terrific experiences with Air Canada in the past, and our flight home yesterday was lovely).",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7288,Consistently terrible,"I consistently fly between Denver and Phoenix and have had nothing but problems. Delays are very frequent, sometimes up to 2 hours, and then you plan on being at the airport later to find they reduced the delay. Sunday night was the first cancellation, it started with a delay and then a cancellation. No emails were sent to re book the flight, no vouchers for hotels even though the flight was cancelled at midnight. Frontier did not have any flights to Phoenix the next day that were less than 9.5 hours of travel time. Then next morning I received the email and it the link to claim flight credit or refund does not work. This coupled with their ridiculous $71 for a check bag and $75 for a carry on make this the most s%$# hole airline ever and we will never use them again.",FrontierAirlines,trip_advisor,['Responsiveness']
7289,Great Ride,"JetBlue airlines is the best. Almost always onTime. In seat entertainments. Great crew. Good snacks & drinks. Flies many places. Convenient, economical",JetBlue,trip_advisor,['NA']
7290,DO NOT USE JETBLUE VACATION,First flight got delayed for 4 hours so I missed my second flight. Spend all day on call with them and spend all night at the airport. Was not even offered a food voucher. I was told IF I AM ELIGIBLE I MIGHT get a $50 compensation that I can use on future JetBlue vacation (I spend over $4K on the package). JetBlue reps say they can’t help you and you have to call vacation and vacation says they can’t help because they are not at the airport and you have to talk to the rep. I was asked for manager and they said we can’t call anyone because we don’t have phone. Please don’t book with JetBlue Vacation. BIG SCAM,JetBlue,trip_advisor,['Responsiveness']
7291,Buena experiencia,"La primera vez que viajaba por esta aerolínea, fueron 4 vuelos en total Mex - Medellín con escala en Bogotá, aunque mis escalas eran cortas ( 1 hora y media) cada una, fue muy rápido el embarque y desembarque. Precios justos para cada trayecto, aviones limpios, personal mable y agradable. buena opción para la próxima vez que visite Colombia. Solo que el equipaje documentado, esta más caro que otras aerolíneas aprox 80 USD por trayecto, la comida a bordo es un chiste.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7292,Bad,I was delayed so many times and when I tried to contact jet blue service not only did they refuse to contact me back but the wait was 2 hours plus. That is unacceptable. I paid more than 400 and this is what the service is? Hell nah.,JetBlue,trip_advisor,['Responsiveness']
7293,Jetblue Customer service sucks!!!!!!!!!,Waited on hold for 2hours and 21 minutes yesterday and no one answered. Jetblue canceled a booked round-trip reservation without a call to inquiry about a duplicate one way reservation that was done In error. The one way reservation was canceled prior to the round-trip reservation yet JETBLUE'S system showed a double reservation. As you can see on the attached photos someone in customer service decided it was smart to call a customer at 5:23am Sunday morning. Called and emailed still no response. The manage trip option doesn't do a thing. After being on hold for a hour after the jetblue service stated it would be 20 minutes an agent picked up I explained what was wrong. He then said that another department can help told me he was transferring me and boom they F3KING HUNG UP!! JETBLUE'S CUSTOMER SERVICE SUCKS!,JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7294,Will never book with Spirit again,Would give 0 stars if I could. They changed my reservation unexpectedly. Their website doesn't let me confirm or make changes. When prompted to call them I've been on hold for 3 hours still waiting. Do no buy tickets here. Pay the extra 10 bucks and go elsewhere. The 10 dollars less was not worth the stress and horrible customer service.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7295,Boa companhia aérea!,"O voo saiu no horário previsto. O atendimento foi atencioso desde o check-in em POA. Na aeronave há entrada USB para recarregar os celulares, há entretenimento à bordo e wi-fi, mas no dia em que viajei não estava funcionando.O espaço entre as poltronas é adequado para a classe econômica. O café da manhã estava gostoso ( sanduíche e bolinho).",Avianca,trip_advisor,['Assurance']
7296,Going Home,"Just back from Vancouver a few hours ago. Last leg of four all with Air Canada. Overall the experiance was positive. Flight times were reasonably punctual, cabin crew were healpful, food was reasonably edible and filling. One gripe the screens on the last leg Vancouver to Dublin did not work making it seem a very long flight which it was anyway but this made a long flight seem longer, we were given compensation cards, have not used it yet so i dont know if its anygood.",AirCanada,trip_advisor,['Responsiveness']
7297,Great flight,"This was probably the best flight my wife and I ever had. The ticketing was fast and efficient. The TSA was quick and courteous.The boarding was excellent. I am a veteran, so my wife and I were on the plane quickly. The flight was smooth and quiet. We were given a cup of ice, and bought some snacks. I met a passenger in the next seat, who had the same interests in music and applying music to educate the handicapped, which proved very beneficial. She must have been a god-send, because she helped my wife off the plane. My wife has a bad hip. Thanks to this passenger, we deplaned with no trouble.",Allegiant,trip_advisor,['Assurance']
7298,On hold for more than 5 hours,"The flight there was ok, seats and service were average. I had to make an emergency flight back home with another airline. When I got home, I called allegiant to try and explain and what happened because I wanted to get reimbursed for the luggage I paid for...but I was on hold for more than 5 hours. That is ridiculous!!! This was 4 weeks ago, and till this day I have not received a refund for my luggage.",Allegiant,trip_advisor,['Responsiveness']
7299,The Essential SWA,"Southwest is my go-to airline these days. There’s no airline that’s close to perfect but southwest is so dependable. All flights are about the same except for length and there are no surprises - except maybe an extra bag of peanuts or pretzels once in a while. . They do the people, product, and price balancing act better than the competition and provide the best consistent value for my airline dollar.",SouthWest,trip_advisor,['Reliability']
7300,Very nice....butt,"Very convenient direct flight, very economical at less than $100 one way but they used older aircraft and the seats feel like stone after two hours of the four hour flight. Suggest you take your egg sitter or stadium cushion or other extra padding or suffer a sore butt.",Allegiant,trip_advisor,['Tangibles']
7301,Worth every penny!,Everyone was very friendly! Very good snacks and free in air WiFi. Checked our stroller at the gate and made our son enjoy his first time on a plane.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
7302,Never again,"Avianca displays extremely poor standards of customer service and after travelling with multiple airlines, this would rate at the very bottom of my list. Customer service non exsistant, seat quality was disgraceful and I upgraded to plus economy which was a total waste of money. Had to find an attendant to ask for headphones where other airlines offer at beginning of flight. Very poor quality of food and drinks and would not recommend travelling with this airline unless you want to be disappointed.",Avianca,trip_advisor,['Responsiveness']
7303,Disney vacation ruined 😡,The worst airline! Ruined a family vacation to Disney for the first time for a family of 14! Devastated,FrontierAirlines,trip_advisor,['Reliability']
7304,"Don't count on JetBlue Mint - Paid double, got coach","Was looking forward to first class service when i splurged on Mint for my family of 4 on our recent vacation, traveling from New York to Barbados. After paying double, for Mint 6 months in advance. I went to check in for our flight a day ahead, and was shocked to find we had been re-assigned to a plain without Mint service without any notice or refund! Apparently, the plane equipped with had been re-scheduled from 9am to 7am. Instead of shifting us to the plane with Mint at the earlier time, they put us in the 9:40 flight. They didnt even bother putting us in the more leg room seats at the front of plane. Nope, bottom rung coach! Of course i was upset and called up customer service. The rep was very nice. I asked to move to the 7am flight. too late, already booked up. I asked for a refund for difference in fare. They claimed to do this (havent seen a cent), but I was shocked to learn that even though i paid double for the tickets, they claimed that the fare difference was $60 per ticket. Guessing they are comparing my booking cost to a last minute seat request on a full flight. Either way, I called BS, and will be seeking legal action to get a reasonable refund. Oh, they gave me a bunch of travel credit. Worthless to me. Expires in a year, and I wont be flying jet blue. Bottom Line - Jet Blue is a no frills carrier. They are trying to compete in the first class space with their Mint service, but are clearly not capable of delivering customer service that one would expect in first class.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7305,Disappointing in all aspects,"Plane landed 1220pm. Still in the plane at 143pm, haven’t deplaned. Decent communication from crew chief but overall ridiculous / absurd that customers have to sit on an arrived flight for longer than being in the sky",FrontierAirlines,trip_advisor,['Responsiveness']
7306,Always go Southwest Airlines!,I have been taking these Southwest Flights regularly over the past few months. I love Southwest for it's efficiency and great customer service. My flights arrive on time or before. Crew is friendly! Highly recommend!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7307,Terrible Customer Service - Total Lack of Compassion,"My wife and 4 year old daughter had their flight from JFK to Buffalo cancelled. It was supposed to leave at 4;30pm yesterday, 11/23. It was cancelled at midnight after they had to spent all day at the airport. Once cancelled, they had to wait over 4 hours in line for help. No help was given. No reason for cancellation or opportunity for them to get on a flight the next day. They were going to see her parents. There was no compassion or sympathy shown. The customer service has been the worst we've ever experienced. I finally had someone call me back. He could not care less about my wife and daughter and also showed no compassion. I'm amazed. He spoke to me in a condescending tone with sarcasm and then got upset with me once I got mad at his total lack of compassion or willingness to help, even threatening me. I'm distraught that my wife and 4 year old daughter had to go through this experience, and I'm deeply disappointed in the total lack of compassion shown by everyone at Jet Blue when dealing with my wife, daughter, and me, who was understandably upset and concerned over the treatment of my family.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7308,Good flight,"The only downside is that they keep changing departure time. Apart from that, the airplane itself is comfortable and everything else is great for such a price. Of course, you have to pay for meals, etc because you're on a budget airline.",FrontierAirlines,trip_advisor,['Reliability']
7309,cramped and now seats don't recline at all,Airports are great easy access friendly staff. Allegiant is OK economy airline would not want to be on a long flight not comfortable at all,Allegiant,trip_advisor,['Tangibles']
7310,vintage united airlines experience,"We quit united for years after one too many bad experiences. However, they had the best fares for first class seats for a short notice flight from lax to hnl, so we thought we’d take a chance. Keep in mind we used to be very loyal to united, racking up 1.2 million miles between the two of us, but we were so disgusted that we used our remaining miles on a few choice trips and even cancelled our united credit cards. Things got off to a bad start with a departure 2.5 hours late due to equipment issues. Then, the meals we had pre-ordered were not delivered to the aircraft for whatever reason, and we end up with some sort of braised beef, which was edible, and some sort of crispy (?) tofu dish, which was neither crispy nor edible. Looking at seatguru afterwards, I discovered that for our extra $, we gained 3.1 inches in width, and 0-4 inches in pitch vs premium economy (38” vs 34-38”). Definitely not worth it, all things considered. Just another vintage united airlines trip. The only saving grace was talking to the flight attendants and the pilots. All very personable and nice.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
7311,Horrible experience from beginning to end,"It was a horrible experience from beginning to end. Our flight to Denver was delayed for over an hour and our flight back to New York was delayed, delayed, delayed and then after 4 hrs in the airport, cancelled. What was really infuriating was that the initial reason that the Jetblue spokesperson gave was that they were having staffing issues, but when they cancelled the flight, they said it was a weather issue; therefore they didn't need to reimburse anyone for anything. What a lie! The kicker was that the earliest next flight out was 2 days later!!! OMG!",JetBlue,trip_advisor,['Reliability']
7312,15 hour delay from MCO to JFK,"15 HOUR DELAY! Yes, you’ve read that right! 15 HOURS! What should’ve been a short 2 hour flight became a 15 hour wait game. Our original departure time was 4:24 PM from Orlando, FL, but we didn’t take off till the NEXT DAY at 7:30 AM heading to JFK. With zero customer service and lies, and lies, and more lies! “We’re waiting on a new crew, we’re waiting on a flight back from NY, oh staffing issues, oh we’re waiting on a flight from Punta Cana, there’s a pilot heading to the airport now”… and the lies never stopped coming. They should be renamed to Jet-LIES. In our party we had small children and my mother in a wheelchair and that did not matter to JetBlue. But they did have the nerve to email and say they will issue a credit for the “delay” HAHA like we will EVER fly with them again. Please help me help others to stay away from this airline! I don’t want anyone to be treated the way we were in those 15 hours!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
7313,De vacaciones!!!!! Me diverti de lo mejor...,"Viaje, en mi opinion en la mejor linea de aviación!!! La tripulacion se combierte en sus amigos...trasmite seguridad!!",Avianca,trip_advisor,['Assurance']
7314,Cheap Airline that does NOTHING right.,"Frontier Airlines bills itself as an airline does Low Fares in the Right Way. What it is is a cheap airline that does nothing right. The flight I was booked on was canceled after passengers arrived at the airport. There was no human being to either talk to, even on the phone--forget face-to-face. They have no conception of Customer Relations. The worst thing about Frontier is that they monetize everything. If they could, they would make passengers pay for the air they breathe during a flight. I would vote Frontier to be the most wretched airline in the world.",FrontierAirlines,trip_advisor,['Responsiveness']
7315,Standard flight from Galapagos,Sad to leave the beautiful Galapagos Islands but ou plane trip was comfortable an uneventful except for th 45 minute stay at Guaquill airport on the return. It was to refuel and we were forced to stay on the plane with our seatbelts undone in case of a fire? We felt a little uncomfortable with this.,Avianca,trip_advisor,['Responsiveness']
7316,Not waste your time,"The worst airline in the world no waste you time and money whit this airline. They sent me a boucher for $50 dollars and you can't even use it on food or anything else, really a bad experience. In my life I will fly again in this piece of garbage",SpiritAir,trip_advisor,['Responsiveness']
7317,Didn't get a full refund,I had a last minute cancelation due to family emergency. Only got 31 dollars refund back due to handbook.,FrontierAirlines,trip_advisor,['Responsiveness']
7318,Awful airline! Stay away!!!,Booked a flight way back in January 2020 before COVID. We were supposed to fly out in April but COVID shut everything down. All I wanted was to cancel and get a refund...not to much to ask. It's now been over 6 months with tons of emails and hours on the phone with nothing to show for it. I WILL NEVER FLY FRONTIER!!!!!!,FrontierAirlines,trip_advisor,['Responsiveness']
7319,"Terrible flight quality, poor food and inconsistent service","We were very excited to fly Emirates, as it’s reputation proceeds it. Unfortunately, that reputation is quite tarnished, if not completely false. My husband and I attempted to redeem a first class itinerary for our round trip. We were told on four different phone calls that no first class service was available for any returns to the US on 3-24. Because of this and our concerns over Covid we reluctantly booked seats on the new 2-2-2 configuration business class return. When we boarded the plane (with no prior notice) we were told that at the last minute the airline changed to a 777-300 and were shown to a middle and aisle seat immediately adjacent to the bathroom. This middle seat is next to a complete unknown passenger with a persistent cough. This could not be a worse seat for Covid safety or comfort. The seats are of horrible quality and the cabin is full. When we brought up our high level of concern about the unfairness of the airplane switch and our safety to the cabin crew we pointed out that the entire first class cabin was empty. They responded that the plane was being flown as a two class flight and that corporate always does this and makes people upset. He said our concern was totally justified and he has no idea why this should be allowed to be done. So now after paying a high redemption and searching many times with Emirates staff to find a safe first class seat we are seated for the next 16 hours surrounded by unknown people in an extraordinarily high traffic area. In addition to that, none of our electronics worked and the the turbulence on both flights was worse than any we have experienced (both of us flying 50+ flights a year). Avoid Emirates until they can get their act together. COVID has hit everyone hard, but when you re-emerge to such poor quality and no concern for passengers it is even worse. Below was my view for the majority of the flight— sums up the experience— Please wait...as we feel no need to help you or make your travel experience comfortable.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7320,"Pleasantly surprised with the plane itself, other issues occurred during our trip","Unfortunately and at no fault of the airline, ABE was socked in with fog the Saturday we left until noon. I've never seen such a thing and I've lived here all my life. Nothing took off before that. However, our plane was stuck in WV and the later flight to Sanford left before we did because their plane was coming from Elmira, NY and got there before ours. That just didn't seem right but I realize that that was our crappy luck. As for the plane, the seat was just big enough for a larger person and there was plenty of leg room for an average height person. Direct flight from ABE to Sanford/Orlando, can't beat it. No problems on the way home, actually came in early.",Allegiant,trip_advisor,['Reliability']
7321,Emirates flight review,The Business class seats were comfortable with a good entertainment system. There were issues with the seat as the controls would be released but the seat would continue to move from take off position to the bed position.,Emirates,trip_advisor,['Tangibles']
7322,Very good Seats,"We were a group of 30 people. Avianca personnel took care of us properly on flight. Service on Avianca is “Ok”, but something I have to point out is the amount of legroom. 1 week before this flight, I flew on a Lufthansa B747 and this Avianca flight had 3 times the amount of legroom. The entertainment system is very good, not as good as Lufthansa by the way, but I would recommend flying this airline. We flew an A320 and the landing was also quite smooth and fast.",Avianca,trip_advisor,['NA']
7323,Great flight on Jet Blue,"My husband and I recently took a Jet Blue flight from Ft Lauderdale to San Diego and it was one of the best! The seats were very comfortable and had extra legroom, compared to most domestic airlines, they served us great FREE snacks and drinks ans flight attendants were wonderful! We like SW but this Jet Blue was every bit as good plus some! We will definitely choose them again!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
7324,Fantastic flight attendants during pandemic,"Great experience. I was very anxious because the flight was almost full and I felt uncomfortable sitting between two strangers. I decided to get off the plane and rent a car to make the 8 hour drive back home to Austin. However, the flight attendants were sympathetic and kind, and made an effort to make a spot for me on a row alone. I am grateful and will definitely be flying Spirit whenever possible! FYI- the airport in Austin was relatively empty and while I passed a few people with their masks slung under their chin, for the most part everyone was acting responsibly. That was not the case in the New Orleans airport. I think the difference was in enforcement really. Security didn't seem interested in whether or not people were wearing masks during this pandemic, and the vast majority were standing, sitting, walking around w/I their masks. It was appalling.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
7325,Happy New Year????? LAX United Club,"We are flying out of LAX to Sydney tonight. Before leaving home I printed out 4 United passes. We had recently used these passes in Denver-when we were not flying United. This made me think that, of course, United would honor them. So, we walk from Terminal 4 to Terminal 7 (long walk-backpacks and suitcases)-only to told that by Lorna, the desk attendant, that you had to be flying United in order to enter the club. She said that this was posted on the United website. I had researched the Club, location, etc----and never found this condition. I am not questioning that it does appear in the United literature---but better communication is needed! And.....what ever happened to customer service? We frequently fly United, but this makes no difference. Perhaps the era of friendly skies is over.....the club wasn't busy....we had the passes....am I being unreasonable. Anyway....now the rest of you know this ""rule""-United should thank me for this communication!",United,trip_advisor,"['Responsiveness', 'Empathy']"
7326,Continued suffering,"Can’t say I’m surprised but it happened again, more bullshit from frontier. Last weekend flew from Boston to Philly, and then had flight to west palm beach cancelled(along with every frontier flight to Florida) even though other airlines were flying. Eventually put us on a flight to Orlando but they lost our luggage. So 12 hours late and in the wrong city. Spent the week dreading the return trip. I was right to dread. Got to the airport yesterday, no agents in sight at check in. Delta counter said they had been calling for one for over an hour, eventually a single person showed up to tend to the whole plane of people waiting. Turned out not to be a problem cause they of course delayed the flight. Fortunately we had a very long layover, so arriving in Philly at 1:30 am didnt mess up anything else, at least not yet. 4 hours waiting for flight to Boston, they cancel 10 minutes after we were supposed to board, say next flight is Tuesday afternoon. Immediately gate agents threaten to call security on a guy with an infant for requesting more then that fucking refund QR card. My first trip with frontier and all 4 flights delayed and 2 of them cancelled. At least we got a voucher for another frontier flight! Yeah I’m cutting off my hands and feet before I ever fly with these clowns and scammers. Seriously book a different airline or drive or literally bike it might be faster",FrontierAirlines,reddit,['Responsiveness']
7327,Worst airline ever,The worst airline I ever flew with in my life… I’ll give Spirit a 10 compared to Southwest if they wasn't sold out… Everyone at this airport is so disrespectful and rude I ask to speak with a supervisor and this lady that works here said for what your only gonna be venting and nothings gonna change.. Missed our first flight and the lady booked us for the next morning never told us we were gonna be on standby so now where here and there telling us there’s no guarantee where gonna make a flight anytime soon.. And the levels of attitude here is ridiculous..People will feel alot better if people didn’t bring there problems/ attitudes to work NEVER WILL I EVER FLY THROUGH SOUTHWEST EVER AGAIN,SouthWest,trip_advisor,['Responsiveness']
7328,Great flying experience / reliable and friendly,"We flew Jetblue for the first time and were happy with our choice. Swift check in at the airport and great flying experience. The flight attendants were really nice and helpful, not just with us but also with other passengers.",JetBlue,trip_advisor,['Assurance']
7329,Spirit's Consistency,"Spirit Airlines takes a lot of heat from the general public about being a lower grade airline with inconsistent service. However, I have always had great experiences with Spirit actually exceeding the service levels of Delta and Jetblue. I fly often and have yet to have any botched up schedules with this airline.",SpiritAir,trip_advisor,"['Reliability', 'Assurance']"
7330,Un viaje en excelentes condiciones,"Viaje el 17 de Septiembre y la puntualidad, servicio, comida y entretenimiento fueron excelentes. Los asientos en clase ejecutiva hacen que el viaje de 10 horas sea agradable.",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
7331,Avoid at all cost,"Supposed to Fly from Newark to Austin on Aug 18, 2002 but the delay due to “weather” caused us to miss the connection flight in Orlando, FL. Had to wait for 24 hours without hotel or anything before finally flying. Then, today, Monday, Aug 22, when we are at the airport already, we are told that the flight is cancelled due to “weather” and are given a choice to take the flight on Thursday (Aug 25) or get the reimbursement ($239 - one third of the total cost that we spend). Really bad, bad experience and vowing never ever think to use their service again. Please do not never think to fly with Spirit.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
7332,Need some improvements,Travel was good. However food served can not be in standards of Emirates. Seriously need to re-think of food types that are served.,Emirates,trip_advisor,['Tangibles']
7333,M.E Flyer,"Very friendly cabin crew, prompt service and on time arrivals, F&B selections are nice, leg room can be improved. Simply a great way to fly!!",Emirates,trip_advisor,['Assurance']
7334,Quick and Fun,I've always heard negative things about Spirit Airlines but now I only believe those comments were negative because of the price. I will be choosing Spirit for my next flight to Oahu in August!,SpiritAir,trip_advisor,['Assurance']
7335,No wonder the CEO travels private,"Saw the CEO get a lot of criticism for traveling private, to be fair he has the best view of how terrible and unreliable his airline is. My recent experience of traveling from Stockholm to Seattle via Newark could not be more tragic….and I am writing this yet to arrive home…. The first flight was delayed due to maintenance issues and was diverted to Canada as all the toilets were blocked and overflowing. We finally made it to Newark. Too late for my connecting flight which was also cancelled due to maintenance issues. My new flight which is next day (it will have taken UA 48 hours to get me home from Stockholm….if in deed I get home). Is now delayed over 4 hours due to maintenance issues. So all three of my flights had technical issues. Given that I could see day light through the miss fitted panel next to my seat, these are not the best maintained planes. Also judging by the unhelpfulness of their staff, United is indeed the place that planes and flight staff go to die. Will never fly United again, if at least one person reading this decides not to fly with them, my heart would be full.",United,trip_advisor,"['Reliability', 'Responsiveness']"
7336,Plane was late departing - poor customer service,Plane was 45 minutes late in departing. There.was no explanation on why this occured.. Almost missed my connection.,AirCanada,trip_advisor,['Responsiveness']
7337,Unable to check in online?,24 hours out from our flight out from San Jose Costa Rica and when I check in it says “unable to complete check in. Complete at airport. “ Never seen this before—how long will it take to check in at the airport?,Southwest,reddit,['Responsiveness']
7338,My flight was cancelled they charged me double to rebook the fligh.t,This airline demonstrated no customer service! the original flight was cancelled by them i boarded the plane and then had to get however when it was time to get on another flight to go home they charged me double the price! its not fair to cancel the flight then raise the price so the consumer is stranded.,SpiritAir,trip_advisor,['Responsiveness']
7339,Terrible customer experience and customer service,"Despite having a paper boarding pass as I proceeded to check in at the Delta counter at the airport, my suitcases already checked in and paid for (additional 155 USD), and arriving on time for my flight, I was denied boarding on my flight, due to a system error that prevented the staff from scanning my ticket. The staff were extremely rude and unprofessional, blaming me for the issue and providing absurd explanations for their inability to resolve the problem, to the extent that the employee at gate B37 had my luggages removed from the plane, closed the gate door in front of me and harshly asked me if had the intention of just be staying at a closing gate or if I’d rather go to the customer service counter to get help. Once I got to the counter, I was told that I had purchased my ticket through Alitalia, which could not be true as the company does exist anymore and turned into a different legal entity and then insinuated that I had firstly purchased a ticket for a different day and then modified the date, which in reality never happened. They even instructed me to contact my travel agency for assistance, as the problem was not on them, which was not helpful at all, as I had booked my ticket through the Italian lastminute.com website months before, since I studied and lived in the US for 3 months, and due to the time zone differences their help desk would have been closed. Regardless booking the ticket through a different website and not directly through the airline, I still received a confirmation number both from lastminute.com and Delta, together with and email from Delta reminding me of the imminent flight and the check-in opening. As far as I understand that system errors might happen, it should not be on the customer to solve such issues, as I own the right to board as long as I have payed, received confirmation, and I am able to check in at the airline counter without problems. Furthermore, it was not imaginable for me that the ticket did not exist according to the boarding system, as it was easily recognised by the check in counter and, once again, I had received confirmation of the booking. To make matters worse, I was forced to wait for two hours at the customer service desk before being booked on the next flight, without even receiving an apology, only 20 minute before the opening of the gate. When I asked confirmation of my luggages being take cared of, or if I needed to checked them in again, I was answered that they would’ve handled it. Unfortunately, my suitcases were not boarded and were gave back to me only three days later. As a result of this experience, I lost a significant amount of time, and I almost missed my connection, since I landed later than expected and had to deal with the opening of the case for the lost luggages, not considering the frustration and stressed that the whole situation had caused me.",Delta,trip_advisor,['Responsiveness']
7340,"3 Firsts, not all successful.","This was our first time with Air Canada, our first in Premium Economy and our first transatlantic crossing in a narrow bodied jet (Boeing's ill fated 737Max 800). None were particularly successful, probably for interlinked reasons. We had been travelling Business for several years pre pandemic and found the drop in service and care significant. With only 3 toilets on the plane and no dividing curtain, there was a constant queue through our section to use the front one. At one of our seats, the footrest didn't work and we were given a plastic box to use instead. Not particularly impressive but a solution.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
7341,#1 Company with canceled flight in America and they don't offer any help,"They announce that they were overbooked and then suddenly change to the plane got hit with a bird. So many people including me ask to be rebook. My next flight is in two days and they don't offer any hotel, rental car, or let me cancel my flight so I can book another flight. Despite by law if the plane is delayed for over 3 hours, they have to compensate the passengers. They just overbook passengers and bump them off to the next flight.",SpiritAir,trip_advisor,['Responsiveness']
7342,Way to go Air Canada!,"Well I must say long ago I ‘converted’ to WestJet but after this experience I have quickly reconsidered my loyalty. First of all the plane itself was wonderful, roomy and seemed brand new. More importantly, the service was spectacular, with a very special thanks to Alesandre who made our flight so fun and memorable. We will definitely be booking with air canada again after this!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7343,question about traveling with a pet,"hey folks, i am aware that the jetblue pet carrier dimension limits are: 17"" L x 12.5"" W x 8.5"" H my dog hates the carrier, he has anxiety so he likes to be swaddled. before the new rule, he traveled in a backpack tight on my chest. my question is, can i still bring him in the backpack? he is under 20 pounds, and would easily fit under the seat. he would prefer to be swaddled in a backpack under the seat, than laying in a carrier. if you think this is a dumb idea, do you have any alternative carriers you can recommend that aren't those tiny ass rectangular ones? thank you!!",JetBlue,reddit,['Responsiveness']
7344,Attendants rude,"I had my mask on while entering the plane. I sat down toward the back of the plane and shortly after that a flight attendant came up to me and sternly told me that this is the second warning for not wearing my mask and that I would be removed from the plan if they asked me again. I had my mask on the entire time. Then The head flight attendant announced to the entire plane over the intercom that the guy on row 33, then called out my seat needed to wear a mask and said this isn't walmart. He was rude and belittling. Not sure what the heck was going on but perhaps they had the wrong person.",JetBlue,trip_advisor,['Assurance']
7345,WOULDNT RECOMMEND.. TERRIBLE SERVICES,Worst experience ever...The stuff werent speaking english at an international flight where most of the passengers were from europe...stuff was also rude and the seats were the most uncomfortable i have traveled with .. i payed extra 100$ online for an extra bagage and when i arrived at the airport they asked me to pay again in cash cause the online payment hasnt been approved yet (while they withdrawed the momey from my account)... The main food was pasta with tuna and a lot of the passengers including my self didnt eat it.(why would an airline give no options and the only plate they have is with sea food) in general i wouldnt recommend flying with avianca overseas,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
7346,Rubbish/ Scammers and Thieves,"I booked a flight to CR with Avianca (Trash) from Guatemala, at the airport the agent told me that i was over staying my time limit in CR which was 90days. I was more than certain that i didn't miss count the days however they wanted me to purchase another ticket which would only be two weeks away from the day i am flying to CR. I honestly don't know why they are so concern nonetheless i told them i can't afford another ticket since i had already both a 2 way ticket so the agent was like she will reserve one instead because in CR the immigration officer will be requesting that. smh!!! anyways i landed in CR and went through smoothly, at this time bare in mind that i was 24 weeks pregnant and was going to stay there for 85 days and return to my country so i bought a round trip ticket for myself and no 1 else. Anyhow the unexpected happened and my baby came way before the time. upon leaving i tried to see if there was anything i need to do when it comes to the airline fore my baby. It was time for me to leave and so i purchase additional services with the airline for additional baggage and a carryon they charged me for the service but didnt give me the service. I then called the avianca and i was told that they can only reimburse me my money but i need to purchase again. i was furious because now i am thinking if i purchases again and the online system doesn't work i will need to purchase again and lose all this money. anyways i purchased it again and was charged again. i then purchase a carryon service which they charged 80usd for. When i reached the airport i was told that i need to purchase a ticket for my young baby. I told them he was so young and i read that he don't need any ticket. Nonetheless i told the agent if she can assist me in selling me a ticket for him since they are saying i need one, she look me straight in the face and said no ma'am i can't help you, you need to call an agent. When i called i was given the turn around and also told that i need to purchase a ticket for me and my baby together because they don't sell ticket for just a baby and also they didnt have anymore flights for that day. They had me all over the place stressed out and then they placed me as no show on their system, IMAGINE! I had to return home with my young baby thinking how i lost over 550usd and i had a connecting flight in Guatemala which i lost because i couldnt even take my first flight in CR. All that money down the drain. I tried to retrieve the money and they keep on saying that it's lost money and that they cant give me anything, bare in mind that they told me before the incident at the airport that they would have given me a reimbursement for the double charges on the additional services. Now because all this had happened they don't want to give me nooooooooooooooooo money. Nooooooooo reimbursement absolutely nothing. I left really devastated and stressed thinking that i was scammed. They outright stole from me and took my money. NEVER AGAIN WILL I EVER IN MY LIFE USE THIS THEIFING AIRLINE.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
7347,Worst airline ever,"Absolutely terrible service, people were rude, missed flight by 1 minute due to security hold up and they didn't want to refund or arrange alternative trip",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7348,Been delayed/cancelled/rerouted for 12 hours,"I do not typically write reviews, but I feel the need to write one today. We are going on our honeymoon vacation. Baltimore to San Francisco. Should be easy, right? No. First flight had a maintenance issue with the walkway and lost 8 bags of the previous flight. So they had to find those and divert the plane to a different gate. Got there, boarded, and after all said and done, gave us a 1 1/2 hour delay. Missed our connecting flight. As an “I’m sorry” we got free alcohol coupons for next time we fly. (We don’t drink and they aren’t even providing it anyways right now, so it’s useless). Had a long layover given we missed our flight probably at one of the most boring airports I have ever been in. Board the next flight, no air conditioning. Maintenance was supposed to come fix it, never did, I don’t know. But sat on that plane for another 1 1/2 hours. The flight was literally 48 minutes to the next airport. The time we sat on the hot plane we could have gotten to the next airport and not miss our connecting flight. No one on the plane was complaining about the heat because I’m sure everyone was tired of this. Well, while they were trying to figure that out, a huge storm came in and delayed us even further and we were asked to get off the plane. Delayed by another hour waiting for it to pass. Booked a different flight leaving an hour later. That’s fine. It is what it is because I understand they can’t fly in bad weather. But wait, it gets better, we board the next plane sit on it for ANOTHER 1/2 hours. Had to take it out of commission due to a dent. I am no joke writing this review as I am deboarding the ONCE AGAIN and walking to to COMPLETE different end of the airport. Thank you southwest, We have now been at this airport for 9 hours. Missed our connecting flight at the airport, lost out in our $200 hotel room, and lost our rental car. Shoot, who even knows where our checked bags are at this point. I would give zero stars if it were possible.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7349,Buyer beware,"Had a return flight scheduled for 5:12pm showed up 2 hours early and was told our flight time was changed,( we received no notice ) and our flight left 13 hours ago, they changed our flight to 6:10am. No refund no trying to help us get another flight, had to book a hotel and buy 3 more tickets (on another plane,) to get home. Trying to get a credit or anything, never will happen. Been looking into this and with this company it happens a lot.",FrontierAirlines,trip_advisor,['Responsiveness']
7350,Excelente aerolinea,"Excelente servicio tanto en tierra como a bordo, entretenimiento excelente, atención personalizada, comidas variadas y bebidas siempre a la orden",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7351,Good flight,We've flown with Allegiant several times and it's always been a good experience. You get what you pay for... it's nothing fancy but the cost is very reasonable. I really like that it's a straight shot with no plane changes.,Allegiant,trip_advisor,['Tangibles']
7352,Do Not Purchase Flex Fares,"I normally buy Standard fare tickets and then pay for seats. Much better choice than to purchase a flex fare which already included a seat selection. this time I did purchase a flex fare and had the worst seating on the plane. Outbound there were 3 or 4 seats available to be booked (for free) online and I had to seat on a middle seat. On the inbound there were no seats at all. I called the call centre and I was told that the remaining seats will be released at check in. When I was checking online Air Canada won;t let me book an isle seat which was available on row 19, so again I had to take the seat that was generated for me - a middle seat and separate from my party. So, no, it is not worth it to purchase a Flex fare.",AirCanada,trip_advisor,['Responsiveness']
7353,Don’t do it!,"This was one of the worst flights I’ve ever had. Late going to Florida. Then there was an electrical problem. They had to start jumpstart 1 engine at the gate. During the process it shut off the air. It became very hot in the fully loaded plane, the 2nd engine had to be jumpstarted out on the runway. Did not feel very confident. Made it there alive. This was an A319. Coming come from Sanford Orlando an A320. The plane was late getting in so we were late leaving. No sooner the passengers got off the plane, we were loaded made me think what type of cleaning was done inside the plane (none). As we were loading the plane they were emptying the sewage from the plane. The smell in the front of the plane was awful, people who paid for a premium seat were sitting there with jackets over their face to deal with the smell, I was glad I was in the back of the plane. The isle is wide, seats very tight & uncomfortable. Tray table was so small I couldn’t even get my computer out to do work. They kill you with extra fees so you lose the value quickly. $60 checked bag, $40 for a carry on, $5 to print s ticket if you need it. The flight crew was nice, the only thing going for this flight. It appears they use the same plane back & forth all day. Not sure when safety checks get done on it. Never again. Lastly when we got to ABE it was raining. We had to sit parallel to the airport due to “reported lightning strikes in the area” it was unsafe for the ground crew. I have never heard of this. It was like 20+ minutes until we could pull into the gate. It was 3 pm I was wondering if it was really change of shift. Nonetheless I’m not asking anyone to be unsafe or put their life on the line, but pull into the gate & let the passengers off the plane. I would much rather have waited inside the airport instead of sitting in the plane. Again I’ve never experienced this. Rain does not shut down other airports. Captain was awesome in communicating to us & handled some tough weather/turbulence coming in. Just not going to get on an Allegiant plane again. I will make the drive to Philly or Newark & get a real deal. BTW anyone thinking Sanford is close to Disney, you are wrong. It’s 40 minutes away & a $85 taxi ride.",Allegiant,trip_advisor,"['Assurance', 'Tangibles']"
7354,Air Canada always damages the baggages.,"Air Canada Always damages the bagages. I have had many travels all around the world. Only, Air Canada has damaged my baggages twice. I have had two flights with Air Canada so far. Both times damaged baggage eventhough they were new.",AirCanada,trip_advisor,['Tangibles']
7355,Aun no me ha quedado mal,"todo muy bien, la comida me pareció bien rica, los vuelos muy cumplidos no tengo ninguna queja de la aerolinea",Avianca,trip_advisor,['Assurance']
7356,It's all over,"I travel to UK 6 times past 9 years and apart from using Singapore air twice, I try a different airline each time. I found Emirates by far the worse airline so far. No extra food given, short staffed and poor service. Royal Brunei, Singapore, Thai and Malaysian are all better airlines. I'm not sure if this is because of the New world order after Covid but I will never fly Emirates again.",Emirates,trip_advisor,['Assurance']
7357,Honeymooners,"We traveled to Montego Bay Jamaica from Baltimore Maryland and back earlier this month in July... the flight was on time leaving and arriving, the crew was nice and funny (which helped a great deal with my flying jitters), the plane was as clean as one could expect considering they’re constantly in use, and the hospitality was on point. The airline offers a mobile app to watch movies for free during the flight while your phone is in airplane mode, pretty cool. I always feel most confident flying with southwest. I always recommend their airline and always return to them for safe and comfortable travels.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7358,They screwed up our VaCay,"First, they change the time of the flight after we booked it and THEY changed our seating so our minor children (barely 8 yr old) cannot sit by a parent or even close to a parent (unless we wanted to pay more which as of 2017 is illegal), then they refuse to fix that. THEN, they delay our flight so we miss our connecting flight and make us leave after midnight. NEVER AGAIN will I fly with these guys.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7359,Southwest -LAS to OAK,"The plane went up, it flew a bit, in landed -- on time and all with incident or excitement. What more could you possibly want.",SouthWest,trip_advisor,['NA']
7360,Unfortunately won't be recommending Canada as a tourist destination due to its airline,"Due to a delay in our Air Canada flight, we missed all our connecting flights. The senior staff at the desk were rude and not very helpful to assist us in rebooking the rest of our flights. The junior staff tried their best and to them I want to say run as fast as you can. After three hours they managed to rebook us on a route with horrible layovers, ending up in a three day trip to get home. Apart from that they offered no apology or assistance during our eight hour airport wait, apart from ""try sitting on the benches behind Subway"". I come from Africa and I must say for a first world country, your lack of service and empathy is a shame. I fell in love with the country, but ended up hating the airline. Unfortunately I will not return as there are not many other options to reach Canada from SA.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
7361,jet blue is the best,"I always try to fly jet blue and they are always courteous, friendly and very accommodating. Planes are alway clean.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
7362,How to start a and end a memorable holiday,"The six week holiday began with being picked up at home by a very pleasant chauffeur and a relaxed ride to the airport. Checking in took no time and soon I was sitting back preparing for the long haul to Poland. Smiles and warm greetings as I came on board, help to settle into our seats with a welcome drink. Throughout the flight I was well attended, food very tasty, offers of all sorts of drinks, both alcoholic and non alcoholic, were offered. When it was time to sleep, help to prepare the bed and time to settle down for a sleep, which I was able to do for a good few hours. On leaving the plane, once again the smiles and farewells was a lovely way to enter a new country. This is the fourth time I have travelled with Emirates and I have always been impressed with the quality of service, both in business class and economy class.",Emirates,trip_advisor,['Assurance']
7363,Disappointed,"I know every airline is strict about checked baggage weight, but with frontier my bag was a little over and I had to pay an extra $75. So total for ONE CHECKED BAG I paid $130..... That’s pretty much the price of a one way ticket.... they don’t even give free peanuts/pretzels on the plane, you have to buy them now. This is a very money hungry airline.",FrontierAirlines,trip_advisor,['Responsiveness']
7364,I got more than I paid for,"Frontier seems to have a bad rep as an airline, but you must do your homework and use common sense before really judging this airline. I am writing this reviewing based on a first-time Frontier flyer. I booked a Saturday one-way flight at a discounted rate (under $25) at the end of Sept 2023. I booked at least 3 weeks in advance. The day of my flight I received an email stating the flight was reaching capacity. Unsure of what this meant, I made it to the airport >2 hours before boarding. I was told that this was a typical email sent out to everyone on a flight that has been overbooked, but was assured that I would not have any issues with boarding. Cool, I thought. Before boarding, they announced the flight was overbooked and asked volunteers to surrender their seat in exchange for compensation and a rebooking with no charge. Needless to say, there were some willing to travel on a different flight, I wasn’t one of them. I had a personal bag that fit easily into the 18x14x8 bin. They will make you size your bag if it looks oversized, so be sure to measure at home and make adjustments, or you will pay $99+ if you wait till the last minute and it doesn’t fit and you have to check it. The flight was only delayed for <20 mins. We boarded, took off shortly afterwards. It was pretty warm on initial boarding, but once we took off, it cooled off to a comfortable temp. Seats were not the most comfortable, but for me (5’7”) I had adequate legroom. I flew a red eye, and had no issues with weather/turbulence/malfunctions. We arrived safely to our destination. I booked this flight for the Frontier experience and I must say it was better than expected. If you’re flying on a tight budget, you have to be mindful that your experience may not and likely will not be a luxe experience. This is a no-frills quality airline, expect that. I would fly Frontier again in the future, and I will recommend this to friends and family. If you’re bougie and want a first class experience, book another airline and be ready to pay for it.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
7365,Avoid if possible,"I am giving 2 stars because I am thankful we landed safely, but service was terrible. I had a round trip flight from Billings to New York and back. On the way there, our flight was delayed for many hours for a small storm that didn't seem to affect the other airlines. I didn't get upset, when the reason given was weather. I arrived almost 24 hours later than I was supposed to. I therefore extended my trip a day so I could see my son as planned. Then, on my return flight, the flight first got delayed almost an hour because they asked people to check their bags because the flight was full. Something they should have known about and prepared for before check-in time. Soon after boarding the plane and heading down the runway, they grounded us due to weather. I therefore missed my connecting flight again. I will arrive home another 24 hours later than planned. Both times, I had to pay for a hotel room plus transportation to the hotel. This trip turned out to be much more expensive than prepared for. A 5-day trip turned into a 7-day trip with 4 of the days being dealing with a disorganized, rude airline. The man at the baggage claim on May 26, was very unnecessarily rude. All of the United Airlines staff had a too-bad, so-sad mentality. They were not kind, helpful or understanding. That is what eventually made me very frustrated. I was never rude to any of them. I simply asked about getting my carry-on bag that they made me check so that I had a toothbrush and a change of clothes for the next day. They rudely told me they could get it, but it would be 1-3 hours. This was at 10 pm. The worst thing about this experience for me is that I had another similar experience with United. They have lost my luggage so many times that I don't check bags anymore if possible. I will now be avoiding United when possible.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Reliability']"
7366,Spirit Will Not Take Care of You,"Our flight could not land in our destination city due to high winds. We had to make an emergency landing elsewhere. That is completely understandable. Long story short, we had to find a way to get home on a different airline. Spirit did not accommodate us on a new flight. They basically said, ""here is your refund, fend for yourselves."" Any other airline would have put together a new flight for the plane full of stranded individuals. We would have been more than happy to wait for that new flight from Spirit until the weather calmed down. Cheap? Yes. Convenient? Sure. But they will not take care of you when the unexpected happens.",SpiritAir,trip_advisor,['Responsiveness']
7367,"Long flight to,from","The flight Attendants were nice they asked if you wanted a water,then they gave you a snack,you could watch a movie on the Airline link to their app",United,trip_advisor,['Responsiveness']
7368,Best service experience,"Outstanding service from Brittannee who was working at check-in at Dulles Airport on Wednesday 12th July! What a delight - not only was she super efficient at rebooking us after our flight was cancelled but she was an absolute delight - kind, friendly and very helpful! Thank you Brittannee - SouthWest are very fortunate to have you!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7369,More space than on other airlines,"It was an overnight flight arriving at 4:22 am and we had our hotel reserved for that night. On the way back our flight was late afternoon. Both flights were direct. We would have preferred to arrive in Fort Lauderdale later, like 11 am and leave sooner than 5:34 pm on the way back, 1pm would be perfect, however there was only one direct flight so we had no choice.",JetBlue,trip_advisor,['Reliability']
7370,12 Hour Delay - Missed a Whole Day of Vacation,We have flown Allegiant a few times and always expect a delay but not a 12 hour delay which ended up being 13 hours by the time we actually took flight. Very disappointed that we missed an entire day of vacation thanks to this airline! No excuses and no apologies were given. The plane had not been cleaned very well. There was food on the floor and seats. We also experienced a delay on the returning flight home. We will not fly this airline again.,Allegiant,trip_advisor,['Responsiveness']
7371,Comfortable flight,"It had been a while since i flew Delta, reason being because i always found better fares with other carriers and this particular time i was able to fly free using points from my AMEX. but overall the flight was good and comfortable.I would fly with them again. I will check into their fares from now on but the better fare will always win since i travel a lot",Delta,trip_advisor,['NA']
7372,Once more - flying to O'Hare from Munich - a very good flight!,"Once again flying , economy , from Munich to Chicago - well yes I am still flying economy... Now the legroom is pretty decent, in spite the fact that it is economy economy class, and the seat was very comfortable - luckily had a seat between me and the other passenger so it was a very good trip. In flight food - well those who've flew intercontinental know that the ""airfood"" is not fine dining - but I can say the Piri Piri chicken was tasty - kind of small of a portion, but very good compared to what you typically get. Now the sandwich served before landing in Chicago - now that was just a bad joke ... not really worth mentioning... Entertainment - very good selection of movies, decent in music, I was still missing the hard-rock/heavy metal section , but I guess that music ain't that popular anymore. Overall a very good flight - from my perspective United has really improved their services in the past few year - while let's say 5 years ago I would have avoided flying United by any means , nowadays I'm looking forward to it!",United,trip_advisor,"['Tangibles', 'Responsiveness']"
7373,Flight ever in the world that I've Flight ever in the world that I've ever flown on,This was a horrible flight The 1st thing I did was for the plane I was sitting the plane for 30 minutes before I started moving Then the plain drove to the runway and it just sat there for 3 hours and 1⁄2 doing nothing They didn't say anything about what was happening except for every hour then telling us that it would be an hour more until we took off At the end of the flight they said we're gonna need to get off the flight after reading that whole time and they all are flights would be gone Except for at 11:30 PM But I knew they were mine because it wasn't weather they said it was weird but I was actually listening to the air traffic control and what they were saying and they said a cord was broken so they were lying to us to the whole time,SpiritAir,trip_advisor,['Responsiveness']
7374,terrible,"my flight was re-schedueled 3 times, then when i get to the Newark airport the woman that opened the door to get out of the plane was so nasty to me. I was on the first row, first class and I noticed that i left my cell phone on the chair. I noticed right, not even 3 passengers had come, so i tried going back, she didn't let me. she said i had to wait till everyone was out of the plane. not only did i wait 7 hours at the airport, but she wanted me to wait more. so the crew member got the phone for me. as she gave it to me the lady at the door tried snatching the phone from me. she even scratched me. I didn't want to make things bigger at the airport because i just wanted to get out of there. they need to treat the people better, do something better about all this cancelations and delays.",JetBlue,trip_advisor,['Responsiveness']
7375,Terrible .. don’t use it,They just canceled our flight with any kind of notification.. we got to the airport and the guy in the counter just said that the flight was canceled you have to wait in another line to see what they can do for you.. after a while waiting.. the only option was to take a flight back 3 days after.. we end up buying new tickets with a different airline plus hotel and food.,FrontierAirlines,trip_advisor,['Responsiveness']
7376,Worst service ever,I will never use them the didnt have my grandmothers wheelchair at any airport acted like it was a bother to get one after i was guaranteed to have one them they bruised my grandma's hands up running her in to everything was told i didnt have to pay for a checked bag and had to and they wont refund me or even acknowledge the calls from before their customer service is crap they dont care about anything but their pockets with all being said they should be avoided pay a little more and go with another airline that actually care,United,trip_advisor,['Responsiveness']
7377,Nice quick flight,Great flight over to Winnipeg. Mostly on time. Time for a few glasses of wine and a light meal. Really worth the eupgrade,AirCanada,trip_advisor,['Reliability']
7378,basic economy flight change,"I booked a basic economy roundtrip because I knew I would need to check a bag anyways and it was cheaper. I didn’t think I would want to change my flight but I would love to extend my trip a few days. Has anyone had experience with this and did united let you change your flight? if so, was there a fee? I don’t mind paying a bit. I have looked and the flights the next day are way cheaper anyways",UnitedAir,reddit,['Responsiveness']
7379,Fifty-minute departure delay due to a pilot not showing up & deicing,"I flew Business class from Toronto (YYZ) to Hong Kong (HKG). On flight AC15, I had seat 11K, a window flat-bed seat in the last row of business class. I prefer to sit in the first section, but booked late and it was already full. After the flight menus were distributed, I was the first to be asked what entree I wished. Being a two million-miler flyer on Air Canada flights, I get a lot of priority treatments. Due to a pilot unable to make the flight, we waited for an extra 30 minutes for the replacement pilot. Then due to the -17C weather, the plane had to be de-iced. The result was that the plane departed 50 minutes late, but managed to reduce the arrival delay to 30 minutes. Before the main meal, the passengers were offered a drink and bowl of roasted salted almonds and cashews. The nuts were likely the best that I’ve had in a plane. When pouring my Bailey’s, the stewardess (Joyce) with a very nice smile asked if I was a heavy drinker, and poured me a generous double. At about 1 hour and 40 minutes before arrival, a doctor was asked for. Someone required medical attention. Fortunately, we were close to Beijing and were not diverted to another airport.",AirCanada,trip_advisor,['Assurance']
7380,Wait your Turn and be quiet about it.....,"The only trouble with this outfit is they have to continuously put up with sheeples that think they are entitled to something they haven't paid for or not having any skin in the game.. Even if I have little or short notice, they always finds a way to accommodate, otherwise I make my plans, months in advance and wait my turn. I am always 2 hours early at check in, with my printed boarding pass, in hand...It's much more intelligent to wait at the gate than be stuck in traffic, hassle with the TSA at the last minute, run to the gate and blame every body else. Telephones are no smarter than the person that who has them and expects them to be perfect and never questions their accuracy...and more often than not, their usage holds up the movement of any line..",Allegiant,trip_advisor,['Responsiveness']
7381,Our favorite way to fly,We have been flying Allegiant for years now and always have a great experience. The flights are more than reasonably priced and the airline crew is always professional and personable. We love flying Allegiant.,Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
7382,It’s United...flying the friendly skies doesn’t really exist anymore.,"My mother worked for United for years. We used to fly free all over so it’s easy for me to see how far United has gone down hill. I haven’t flown in a few years so when I went online and found a great fare on United to Seattle I bought it. No mention anywhere of me not even being able to have a carryon. Wow. When I got to the ticket counter to check in and I was told I would have to pay full checked bag price for a tiny carryon I was very angry. I asked to see where this is written and they printed me up a boarding pass with it written right on there. It’s no where when you make the reservations so it’s a bait and switch. Lure the customer in with a cheap fare and when they get to the airport, spring a luggage fee on them they have no choice but to pay. My mother, who was as dedicated a United employee as there ever was, probably rolled over in her grave.",United,trip_advisor,"['Reliability', 'Assurance']"
7383,Review,"One of the worst airlines I have ever traveled with, never ever going to travel again. The lady was so rude. I travelled from denver to here without any fees but from dallas charged freaking 100 bucks!! Damnit!!",FrontierAirlines,trip_advisor,['Assurance']
7384,Courteous and reliable evry time.,"You can expect the same experience each time you fly Southwest. ISP is almost always on time, the staff goes out of the way to be helpful, and the planes are clean. The wifi is regularly out of order, but I don't use it so I won't take points off for this deficiency. Perhaps more important is the ease of online purchase and changes, and of course first two bags free and the generous rewards program. Attendants could tone down the humor....it gets old pretty quick...being courteous is enough.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7385,Never fly AC if you have somewhere important to go,"Round trip flights were both delayed by 2+ hours and connecting flights missed. Reason given is planes missing parts and waiting on repairs. More hours lost waiting for the next available flights to destination. AC booked connecting flights free of charge, but of course they have to do that. DO NOT RECOMMEND AC if you have important places to be!!! If you choose AC, you had better account for an additional 4-5 hours on top of what your current itinerary says. You will without a doubt lose an entire day to waiting for AC. They wont even compensate you and said its not in their policy. We are out of luck. Dont use them! On this trip, I missed a rehearsal dinner for my friend as well as an entire day of work, forced to use PTO. And AC wont do anything for me. Never trusting them again because their policy is that delays should be a normal occurrence and customer time doesnt matter. Screenshot: Return trip delayed 2 hrs still not flying out.",AirCanada,trip_advisor,['Reliability']
7386,Terrible Experience - Delta Airlines' Negligence and No Refunds,"My experience with Delta Airlines was an absolute nightmare, and I want to emphasize that missing my flight from Atlanta to Cancun was entirely Delta's fault. The domino effect of their mismanagement began with my flight from Nice to Atlanta, which departed over an hour late. To add insult to injury, it took us more than 30 minutes to deboard the plane upon landing. Upon arrival in Atlanta, I faced a harrowing ordeal with visa and security checks, which swallowed up over an hour of precious time. The delays caused by Delta's inefficiency and lack of coordination led to my missed connection to Cancun. Delta's apathy and lack of assistance further exacerbated the situation. Despite explaining how their own delays resulted in my missed connection, they flatly refused to take responsibility or offer any form of reimbursement. As a consequence of their negligence, I was left with a litany of financial losses. I had already pre-paid for a hotel and car rental in Cancun, both of which I could no longer use. And, if that wasn't enough, I had no choice but to pay for another hotel if I didn't want to sleep on the airport floor. The inconvenient waste of time, the financial burden, and the sheer frustration of the entire experience have left me utterly disillusioned with Delta Airlines. Their lack of punctuality, poor customer service, and refusal to rectify their mistakes are inexcusable. If you value your time, money, and sanity, I implore you to avoid Delta Airlines at all costs. Their disregard for customers' well-being and refusal to make amends for their blunders is utterly unacceptable. Choose a more reliable and customer-oriented airline to spare yourself from such a distressing ordeal.",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
7387,Accounting,"The personal in El Salvador was unhelpful and RUD , the flight from San Francisco to San Salvador and San Salvador to Managua, both of the flights did not offer even water it was and unpleasant experience at all",Avianca,trip_advisor,['Responsiveness']
7388,A very good airline - the onboard wifi is rubbish,"Flying to Italy for some family business along with a holiday I have often flown Emirates. The timetable and routes are perfect for what I need. The economy offering is very good, enough leg room, good food and plenty of entertainment options. The crews on both my flights were very helpful and friendly. A word of warning, if you think you will be able to log onto the wifi offering and do work, like I tried to, you will be disappointed. The wifi on the Emirates planes, unlike the Qantas offering, is so slow and patchy it is useless. Don’t waste your money. Take a break and sleep or watch a film because the wifi is rubbish and will frustrate you.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
7389,If I take a different flight can I still get on the next flight? ,So currently I have a trip from Houston to Boston to Paris. JetBlue has smxhanged the first leg of the flight and my connection time has gone down to 40 min. They won't help with any change so I'm thinking of taking another flight on a different airline to get to Boston earlier. Will I still be able to get on the flight from Boston to Paris?,JetBlue,reddit,['Responsiveness']
7390,It's so great to be treated like a human and not a number,"We had a tough flight ahead of us with my husband traveling with a broken neck from a body surfing accident while we were on vacation. We had never done this before- ordering wheelchairs and help at the gates and having to delay our return due to being in the hospital and booking another flight- plus my husband is 6'8"" tall so he's not comfortable in most airplanes when he's not injured let alone when he has an injury like this! Everyone was extremely helpful- down to the passenger who gave up his seat so that we had more room and could sit together. All in all- considering...it was a good trip with 2 flights and a 4 hour layover in LA- but at this point we are just grateful for every little thing in our life. It could all be so much worse- we feel extremely blessed. thank you!",United,trip_advisor,"['Responsiveness', 'Empathy']"
7391,Awesome Money Saving Airline.,"Allegiant is a great airline with awesome rates. Why drive 12 hours when you can fly for cheaper! Flying to Florida from Greensboro, NC, and back home is very economical!",Allegiant,trip_advisor,['Tangibles']
7392,TIMLY,"Sufficient legroom. Nothing else exceptional but as expected. Friendly crew, timely flight. Sufficient snacks.",JetBlue,trip_advisor,['NA']
7393,Coronavirus,"Expected better from emirates even though Australia is telling everyone to self isolate for 14 days because of Coronavirus, emirates still expect us to fly for a holiday !!! Charging for if I cancel £1000 , paid for upgrade on second flight and have lost that money £1440 !!! Not very happy at all with customer service from them on phone to loads of different number none of which were helpful probably cost hundred quid in phone calls",Emirates,trip_advisor,['Responsiveness']
7394,Poor service,Poor service on board. Items missing on meal trays and we had to chase for them. No hot drinks after main meal. Only half the passengers managed to get a hot drink on an internal flight. They ran out of time.,Avianca,trip_advisor,['Responsiveness']
7395,Disappointed with Emirates!,"I chose to fly Emirates because I enjoy the experience of flying with Emirates. But this time I’m really disappointed as well as angry with what I experienced. You have manyyyy options now when you have to fly to Dubai from Mumbai. Still I opted for Emirates even though their prices are 2x the price of what an Indigo or other airlines would charge and knowing that it’s just a distance of 2.5 hours from Mumbai still I booked myself on Emirates. So this was just yesterday on my return flight from Dubai EK 508 to Mumbai. Firstly there was a delay of about 40 minutes in departure from Dubai, no announcement as to why the delay? During the time of meal, when asked, they didn’t have enough vegetarian on board. I usually eat only chicken if vegetarian is not available, but to my shock I was told they do not have Chicken only Mutton with rice. And I never eat mutton but since there was so much delay and I was really hungry. I had no other option but to take the mutton with rice and literally moved away the mutton pieces and just had gravy and rice. Also before boarding, I want to highlight 2 more important points. The check-in que at Dubai airport for Emirates is just ridiculous. It took about an hour just for check-in. Also, even more shocking, there’s no separate que for parents travelling with Infants and toddlers. Like literally I could see parents exhausted standing in long queues trying to calm their little ones down. You know these things aren’t small, when someone opts for Emirates, they opt not just to fly, but to get an overall comfort, joy and pleasure to fly with emirates because we are paying premium to fly with your airlines. I don’t know what went wrong this time but such things aren’t expected from an airlines like Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7396,Always Late,"We flew with you the whole summer since June 16, 2019, August 16, 2019, and August 22, 2019 on every occasion our flight was delayed.Now my return flight is scheduled for September 12th, from LGA New York, to Ft. Lauderdale, will it be delayed that is the question?What happened to Jet Blue?You are always Tardy lately.",JetBlue,trip_advisor,['Reliability']
7397,Each employees attitude is awful,"Specifically each Baltimore Washington international Southwest employee was horrible in every way. Rude, attitude, sarcastic, shouldn’t be in their positions. Customer service is going way downhill In America in general.",SouthWest,trip_advisor,['Assurance']
7398,Fellow delta employees can we fly to Dubai with our benefits?,I tried to look for flights on travel net but they’re all marked out,Delta,reddit,['Responsiveness']
7399,Easy Travel,"Flying Economy can't be any more comfortable than this and using regional airports is definitely my first choice for easy in and out. Grab a sandwich before you board, forget about the peanuts... the seats are comfortable, the crew is very accomadating and the price is hard to match.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
7400,Jet Blue Montego Bay is a NIGHTMARE!,We could not check in online with the app or the website. Kept saying oops something went wrong. Arrive 3 hours early to checkin. JetBlue is the only airline that does nor have electronic machines to check in at Montego Bay Airport. There were about 30 people ahead of us in the check in line. It took 2 hours for them to check in the 30 people ahead of us. No social distancing just a cattle line for 2 hours with no AC and it was 90 degrees in the terminal. In my 51 years of traveling this was the worst checkin experience I have ever had.,JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7401,Great service from Minneapolis to Maui,"Southwest recently started flying to Hawaii and I jumped on board due to the low fare. I flew from Minneapolis to Oakland. After a 2 1/2 hour layover I took the flight to OGG airport in Maui. That plane was a newer and larger 737 then my MSP to OAK flight. Southwest uses various 737 configurations. As usual, the boarding was a little chaotic due to the open seat method Southwest uses, but everyone settled in quickly. The crew was upbeat, calm and warm. Although they do not serve meals, everyone received a snack box on the Maui flight with a bag of crackers with cheese spread, bag of pretzels and bag of Gummie Bears type snack. Later on in the flight the crew provided cookies. They came around during the Hawaii flight to offer drinks at least twice. If you have never flown Southwest you might get confused by the letter and number system you receive for seat assignment. There is no first class. I suggest you read up on their process before check-in. The early bird check-in $25 fee each way is well worth it to help you avoid being one of the last to board. That fee will cover any number of flights in each direction, so I only paid it once for two flights. The Southwest entertainment package of movies and TV, if you preload their app before boarding, is pretty good. Unfortunately it does not work on a Kindle. It will work with an Apple or Android device. Since they do not charge for up to two bags per person, there is usually room in the overhead compartments. Both my flights had some light bumpy weather, but we were warned in advance so I knew what to expect. This is one of those rare airlines where customer service seems important and staff are hired with that in mind. The crew cracks jokes, is always pleasant and attentive. It fits their ""Love Airlines"" logo.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7402,True Blue,"I just flew back from Havana, Cuba. I always enjoy traveling with JetBlue. The flight was smooth and right on time. Unfortunately there were no Blue chips for both the outbound and inbound flight. The plane was not one of the modern one but decent. Will recommend for comfortable seats. I also like the complimentary carry-on gate check-in.",JetBlue,trip_advisor,['Tangibles']
7403,Jet blue sucks,"Created this account souly for the purpose of hating on jet blue. Didn’t know the planes were built to suck and malfunction. Before traveling jet blue rethink your entire trip and don’t. It is a waste of money and time, we were delayed because the ur conditioning was not working which turned into a complete engine malfunction. A complete wast of time and money. Jet blue would be better if running by children who are 12 years old. They suck you in with cheap flights forget to clean the plane and then completely screw your ride home. Thanks a lot jet blue, for my worst experience on an airlines. Will never come back and I recommend you don’t either.",JetBlue,trip_advisor,['Responsiveness']
7404,Delta is doing it right with Coronavirus,"I recently moved my daughter from Spokane to DC. We rented a van to move her stuff then I flew home. I was very nervous about flying at this time, but Delta is really doing everything possible to make it as safe as it can be. They are enforcing the masks (even with idiots who don’t want to wear The mask over their nose), keeping seats between passengers, providing wipes, and generally making sure if we have to fly we can do it with some semblance of safety. And we heard from employees that the company has their back about enforcing these things. Way to go, Delta!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
7405,Rude,"People may call me a Karen for this one but it’s not the reason that we have to wear masks, I understand that it is federal law, but I was on my way back from Florida when on my flight there were many that did not agree but ended up wearing them anyways. I heard the flight attendants laughing about how they just “had to threaten them just a little” about having a “talk after we land if you don’t keep your mask on”. It made it sound like they thought we were all either children or stupid. It made me see clearly that wearing masks now is just about controlling people, and them laughing about it made me realize that it is not acceptable.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7406,Seasonal round trip flight to New York at a very low price,"JetBlu operates a seasonal non-stop flight from Palm Springs to JFK in New York. This route only operates from late fall to early spring and the price is unbelievably low. The flight to JFK is the overnight red-eye and the flight back to Palm Springs leaves in the early evening. Palm Springs International Airport is a small regional airport which flies mostly up and down the West Coast. As a result, there are no crowds and getting through security only takes a few minutes. Why drive to LAX or Orange County for a non-stop flight to NY? I have taken this flight several times and will do so again.",JetBlue,trip_advisor,['Tangibles']
7407,Worst flying experience of my life!!!!,Arrived at the airport at 5:20 in the afternoon. Flight was leaving at 8 pm. Left at 1 am. No communication from Air Canada what so ever and that’s the real problem! Original plane cancelled. Plane brought in smaller than original plane. We were bumped to a midnight flight that was delayed one hour. Yes we got the vouchers for the inconvenience but since I’m never flying Air Canada again I guess those will go to waste also! How these folks stay in business I don’t know!!!,AirCanada,trip_advisor,['Responsiveness']
7408,Smooth Early Morning Flight,I flew to West Palm Beach on a quick business trip. It was the 6am flight with a quick stopover at BWI. The aircraft was clean and mask protocols were being followed. Flight was at 2/3 capacity. Staff was very polite and professional. Great airline for last minute travel but I prefer Jet Blue.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7409,Wouldn't let us on a flight,"Tried to change the flight dates more than 5 days in advance. System was giving errors and told me to call the 800 number. I tried to, Each day up until the flight date. Every time I was left on the phone for 2+ hours with no answers. With 2 times being hung up on. My wife and I just decided to pack and go the day of. I stood in line for 25-30 mins, just to get there and show negative covid tests (because I obviously had a fever still). They took my Temp and then claimed it wasn't advisable that I should fly today. I requested a date change or refund. They claimed I had to call the 800 number. Following days.. Nothing at all. 800 number is 2+ hours wait. I finally got a cancel flight number and called them. Only to find out the desk reps claimed I NEVER showed up....... When I was there talking to them and they didn't let us on the plane.... Months later, still the same thing. Complaint filed with DOT. They are claiming still I never was at the airport. When my wife and I were there.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
7410,Better than I expected,"I was looking for affordable options to book for a somewhat last-minute trip from Vancouver to Las Vegas. I had a choice between flying using multiple airlines from YVR, or drive down to Bellingham to fly out of BLI for 4 people. After calculating all the costs including baggage fees, parking and gas, flying out of BLI still was about 2/3 the cost of flying out of YVR. I was prepared for the worst, but it was quite pleasant. BLI is a nice quiet airport, so security was very fast. The plane was very clean (in fact, cleaner than most airplanes I've been on) and I didn't feel cramped at all. Service was friendly. Return trip was just as good. Being no frills, there is no entertainment or foods/drinks, but that's why is a value airline. Overall, I was pleasantly surprised. I would consider using them again.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
7411,Comfortable Flight,Very comfortable nonstop flight to Kingston. Boarding went smoothly and the flight attendants were extraordinary in making sure we were comfortable.,Delta,trip_advisor,['Assurance']
7412,"After asking if I was pregnant (I'm 6 mo. PP) and very long lines, I'm not sure I'll fly them again","Pros: Cost of ticket, food served on board Cons: Avianca employee (male) actually had the nerve to ask if I was pregnant. I'm 6 mos. postpartum and weigh about 120 lbs. Why does he need to know that?! Ugh. The Miami staff were not friendly and we had to wait in a ridiculously long line just to check our bags. We had to go back when the person did not give us a sticker to put on our carry on bag (this policy makes no sense).",Avianca,trip_advisor,['Responsiveness']
7413,Delayed boarding process,The boarding process was so late and we ended up flying 20 mints late than the designated time. Only one old lady was there at the boarding counter and no other staff around. It took so long to board. The seats were so congested.,Delta,trip_advisor,['Responsiveness']
7414,Cancelled flight,"Such a horrible experience we went through with cancelled flight. We have planned 1 week of vacation for our anniversary, You guys just ruined all those plans with one stupid flight cancellation, that too with silly reason. I have seen people are going through this from last 3 days of flight cancellations. Your Simple Sorry not gonna bring their vacation back nor moments. who is gonna pay the money of booked rooms , uber charges &rental cars. if you guys not able to accommodate everyone on your flights. just give the business to someone else and go home. The situation of people & kids we have seen at airport today was pathetic.",SpiritAir,trip_advisor,['Responsiveness']
7415,Surprising experience,"First time on Avianca Business, and it was more than expected. Very comfortable seats and high quality services and amenities. They care for silent and low illumination in the cabin to improve comfort. It was a round trip on a 777, To Bogota it was a brand new one. To Sao Paulo an older but perfect one.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7416,Expensive pricing for the summer; Nickel-and-dimed on surcharges,"Air fare $470. Airline ""tax"" $672. Another $148 to pre-select two seats almost at the back of the plane. (2 x 2 x $37). WhooHooo! No checked baggage fees on this international flight! For one of the world's most expensive airports, the international departure area of Toronto Pearson is incredibly poorly designed. Six+ gates are jammed into the absolutely most remote corner of Terminal 1, with very little seating while waiting. When boarding, long lines for multiple departing flights collide, delaying the boarding process. The flight was okay. Flight staff makes the best of what they have, but you can tell they're only doing ""the basics"". Carry-on luggage limits are seldom enforced, people walking up and down the aisles with oversize carry-ons, looking to steal space paid for by somebody else. Arrival at LHR T2 is a treat compared to departure.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
7417,Mint booked success! (CDG-BOS),"I booked CDG to BOS to DEN with 93,000 points, four mint certificates, and $150 in taxes/fees this early June. Honestly it seems like these mint certificates are worth very little now. How do you know when a trip will be three certificates instead of four? I’m hoping to see prices drop and to rebook my flight to save points and one certificate. Is this possible? My home base is Denver so I’m pretty much SOL after this trip. I can’t really use certificates to Europe since they require too many per segment. I am lucky to even get this trip. I had diamond status with Delta Airlines and got points from the transferred status AND got the promo credit card bonus (70k points).",JetBlue,reddit,['Responsiveness']
7418,Delta is great but no longer a partner with Aer Lingus,"We recently went on a cycling trip to Ireland. Tour started in Cork. I have flown 3 other times on Delta to Cork and connected thru AMS with Aer Lingus. They transferred our bags to Cork no problem. This time though we had to pick up our bags in AMS and take them to Aer Lingus counter during our layover in AMS. It took about an hour. Not a big deal, but it was added stress and hassle. Use Air France or another airline that partners with Aer Lingus to avoid the extra hassle. Or, better yet, fly direct on new non-stop from MSP to DUB.",Delta,trip_advisor,['Responsiveness']
7419,Nothing but the truth,"This airline has a great gig going on, 2hrs 40mins and we're in Punta Gorda, this is the 3rd time we have done it and have no problems at all, we'll keep doing it as long as we get good prices. Now this airline will charge you for luggage, so check the fee chart. You can also pay for seat assignment or not. Snack and drink service is only payable with credit card. Seats are not the best but people can't recline them on you.",Allegiant,trip_advisor,['NA']
7420,"The flight was great and so was. Staff ! TSA Precheck was a disappointed, we were going to counter only one in line","We were TSA precheck, waiting to go thru detector we were treated so rudely girl yelled at my husband an sister An was not very nice with me or my brother in law! There were no containers to put our stuff in, one guy was trying to get containers An very nice an she still snapping at us! Paid for first Class an TSA precheck and got treated like that! Always traveled Delta not sure we will again,",Delta,trip_advisor,['Responsiveness']
7421,Check in agent of the Priority lane is NOT WORTHY the priority treatment you might receive,"Tampa international airport check in agent on 2/3/2024 Solange was rude, very unfriendly, inconsiderate to disable guest, I was limping waiting no one in front of me in priority check in lane, she continued to work on her computer without greeting of any kind, waited a long time for her to look up then call me to her, when I check in a large item, she asked me ( who’s crippled) to move the large item to 20 feet away cart on the other side. After I pointed out that I’m disable and if she can help me to move? She then slowly come to front to help. Not to mention when i ask her if there a FRAGILE sticker can be placed on this special large item, she first said no then said “ I only have this tape, but you have yo do it yourself!”, it was the worst check in experience I have ever had with Delta, as a platinum medallion member. I am quite disappointed at this ground agent Solange!! If a staff is not happy at wirk and treated guest with her emotions why put her at the guest service??",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7422,LOST BAGGAGE,"What a terrible airline! They don't take care of their customers at all! I had a trip from YYZ to DFW for only 3 days and it was for business purposes. Air Canada lost my baggage, when I landed at DFW a customer service rep told me to call customer relations and that they would compensate me for the cost of clothing that I needed in USD. Day 1- I purchased what I needed, Day 2 roles around, my bag was still not returned to me. Day 2 @ around 8pm my bag was brought to my hotel. My flight was booked for Day 3 at 3pm. Now that I am claiming what I purchased, they are giving me much less than what I spent and approved over the phone via customer relations. They are also saying that it would be paid out in CAD! Absolutely ridiculous, I had to pay a high exchange rate to convert CAD to USD. They are not taking that into consideration at all!! My advice, in all honesty, if employees of Air Canada are not on the same page in terms of the information they provide to customers, then what are we to believe. I will never fly them again. I am so disappointed with their customer service. This is only one issue I had on my trip, let alone my flight being cancelled while I'm sitting on the tarmac for 2 hours and then telling us to get off the plane. Or not even providing any sort of accommodation until the next flight. NOTHING! Air Canada will not take care of you!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7423,Extremely happy with the flights and service on board,Extremely good flight comfy seat good service good entertainment.First time flying with them and it wont be the last,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
7424,Great Value,Air Canada’s premium economy class is a great deal. Think of it as business class before pods. Certainly great value and adequate for a flight of this duration.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
7425,ARNAQUE !,"Arnaque ! Compagnie aérienne au service client incompétent et qui se fou littéralement de la gueule de ses clients ! J’ai été débitée deux fois du même montant (176€) le 5 août suite à un bug de leur internet et je suis TOUJOURS en « discussion » avec le service client pour obtenir un remboursement, c’était il y a 3 mois et ils font semblant de ne rien comprendre ! J’ai reçu un avis de remboursement pour seulement l’un des deux billets payés deux fois, mais je n’ai JAMAIS reçu ce remboursement et je leur ai fait remarqué qu’il manquait l’avis de remboursement pour le second et ils ont arrêté de me répondre… c’est inadmissible, croyez bien que je vais faire saisir les sociétés des consommateurs, je n’ai pas peur d’engager non plus des procédures avec un avocat. A fuir absolument !",Avianca,trip_advisor,['Responsiveness']
7426,Great trip on Allegiant,This was my first trip on Allegiant and I will be back again. All of my flights were on time with no problems at all. The staff aboard the aircraft were all helpful and kind. I didn't even mind spending a few dollars on a snack.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7427,Great Experience!,"I would recommend Allegiant to anyone. My sister and I flew Pittsburgh to Myrtle Beach on a Saturday. She flew home on Monday then I flew home on Wednesday. All 3 of our Allegiant flights were not only on time, but early. We traveled light for our short trip with only a backpack each, which are free to carry on, and let me tell you they were stuffed full and still fit under the seat in front of us. The flights were super smooth and super affordable. Heck, we even bought a cocktail on the way down! $10 for a Tito’s, can of cranberry and a bag of Chex Mix. I was hesitant to book these flights, but was pleasantly surprised! I will be flying Allegiant again!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
7428,Predatory Profiteering off Mistake I Instantly Corrected,Booked a flight roundtrip EWR to LAX on jetblue. Browser had stuck on the wrong return date and I quickly realized and changed the date in less than 30 mins on their site. Quickly contacted support but they refuse to refund the $100 fee to change date. Predatory profiteering for a simple mistake.,JetBlue,trip_advisor,['Responsiveness']
7429,Trash customer service,Had to move seat because headphone jack didn't work. Had issues with their website and it keep glitching. They offered me $15 credit what a joke when I spent over $300 for the seat they made me change,JetBlue,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
7430,"Always on time, very friendly flight crew.",I have flown United and JetBlue to San Juan PR and I have to say I prefer JetBlue. The terminals are not as crowded as United and all my flight have been problem free. I fly every couple of months to San Juan and to date I am very pleased.,JetBlue,trip_advisor,['Tangibles']
7431,Worst airline,"they are literally the worst. Steer clear. They will never refund any overcharges, and keeo your credit and make it unusable.",SpiritAir,trip_advisor,['Assurance']
7432,No Frills but Efficient,As we've yet to get on the plane since its been delayed...you have to wait 4 hours of delay to get a partial refund. Are you kidding? Its a one hour flight. Total crap from a cheap airline. People are very nice but what nonsense.,Allegiant,trip_advisor,['Reliability']
7433,NEVER Again,"In case you didn't know...The employees get commission for nabbing carrying on bags that are to big. About 75% of the plain had to stand in a line to get bags sized up. If you didn't mean the qualifications, you ended up in line with your backpack, purse, bag and had to go pay an extra $99 to enter the plain. Only about 5% of 75% bags were fine. The process is terrible. After I sat down in my seat, just happened to Google... yes they do get commission for being rude and nasty and holding up the plane!!!",FrontierAirlines,trip_advisor,['NA']
7434,Cabin was freezing cold,I was so cold the entire flight even though I had a long sleeve shirt. I asked for a temperature adjustment and a extra blanket. I was told no. Everyone was wrapped up in the thin blankets and coughing. The stewards were horrible and were more interested in playing with their phone. The surly blond was the worst. .,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7435,First class,We upgraded to Business Class because we did not want to be jammed in with everyone else on our 45th anniversary. Service on this relatively short flight was amazing and access to the Maple Leaf Lounge made the extra few dollars well worth the money!!! Highly recommend this upgrade in travel and we w I'll never look back!!!,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7436,Boarding order should be consistent,"I paid the $40 EACH me my family to upgrade to ""A"" seating on a recent flight back north from FL. We had checked in late and had C seats on a full flight, so we decided to ""splurge"" on A seating. (We ended up with A seats 3-7) People needing ""special assistance"" boarded first, which seems to be pretty standard, and is perfectly fine.....BUT, all the ""families with small kids"" boarded next. Wait a second!!! If the airlines is going to upcharge $40 for an A seat, why are families with kids, who definitely did NOT pay the $40 upcharge, boarding before the A seats 1 - 15. (It matters because all the families with small kids should NOT have first dibs on seats and overhead bins over people paying the upcharge) Interestingly enough, on our flight down to FL, I noticed that the ""families with kids"" boarded after all the A's, and before the B's, which makes a heck of lot more sense. So come on SW, lets get consistent and let all the A seat holders board after ""those needing special assistance"", but BEFORE ""families with kids"". Additionally, the flight attendant working the front of the plane was very grumpy with a poor attitude and somewhat rude, which surprised me for a SW flight.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7437,Don't flight with AVIANCA,"Don't flight with AVIANCA, they down grade everything, seat Don't recline any more and reduced knee space, no free food or drink even water cost you $4, reduced on size of care-in luggage or cargo, my 4.5 hours fligh was so terrible, end with back and knee pain.",Avianca,trip_advisor,['Tangibles']
7438,Disappointing refunds are taking very long time,the refunds from cancelled ticket is taking lot more time. first it was 14 days. then 21 days. now 90 days. totally disappointing.,Emirates,trip_advisor,['Responsiveness']
7439,Nightmare ,"Avoid Jet blue at all costs. I was traveling with a 2 year old . Before heading out to the airport found out the flight was going to be delayed by at least 3 hours which would get to my destination way past midnight. The only option available for help was to chat via text on WhatsApp. After waiting for half hour, requested the agent to switch the flight for the following day which would get to my destination at a decent hour. The option the agent offered for next day was to an airport 50 miles away from where I left with an arrival time 12:15 AM, past midnight. She just didn’t get it. So, with lot of trepidation decided to go to the airport to catch the original delayed flight. Get to the airport after traveling for 1.5 h, only to hear the announcement at the gate that flight has been canceled and rescheduled to following day. No act of god was involved for the delay. At the last minute scrambled to get a hotel, mind you this was an international trip (Jamaica). How is JetBlue even allowed to operate?",JetBlue,trip_advisor,['Responsiveness']
7440,Economy long haul comfort,"Had an excellent flight from Copenhagen to Dubai. Arrival in Dubai was strange, was rushed through security, then relaxed before going to departure gate. I bought water for the flight only to discover there was a second security check before boarding and yes I lost my water. The aircraft from Dubai to Brisbane was somewhat smaller and whilst I was still comfortable the noise was really high compared to the airbus, so disappointing that Emirates have apparently taken the airbus off this route.",Emirates,trip_advisor,['Responsiveness']
7441,Short Flight,"We flew from Porto Maldonado (Amazon Jungle) on this airline to Cusco. Plane was very clean, the ride was smooth and on time. The views over the Andes were superb.",Avianca,trip_advisor,['Responsiveness']
7442,Flight credits are such a scam! BEWARE!,"This airline prides themselves on granting you a credit that you can use at any future time, but the catch is that the credit does not show up in your account when you're checking out - it literally has to be recalled by you via a confirmation number. The result is that you totally forget that you have credits and keep buying new flights. They won't let you apply the credit retroactively when you realize you had credits that are sitting unused either - such a scam. You have to literally keep track of your credits yourself or they won't get used.",SouthWest,trip_advisor,['Responsiveness']
7443,Family reunion vacation,"My husband and I try only to fly Jet Blue from JFK where they are direct flights to almost every carribean island. The quality of service is exceptional, either on the ground, over the phone or in the air.",JetBlue,trip_advisor,['Assurance']
7444,Premium Economy on long flights,"Its a long flight from India to Canada, so we choose to fly premium economy, more economical than business class and a big improvement over economy. Such a long flight with passenger strung out in economy class, makes premium economy feel like first class.",AirCanada,trip_advisor,['NA']
7445,"good flight,no extras","No issues, but very basic. 5 hour flight, no meal. I guess this is sadly the standard no,unless you travel internationally. I always thought that if a flight was more than 4 hours a meal was included.",Delta,trip_advisor,['Tangibles']
7446,R Class tickets,"Just tried to book Flexible PE and use my e-upgrades to Business (within the window) but the business seats were not granted immediately. how do I know if there is an R class available on both these flights Jan 17,2025 YYZ- Auckland return from Delhi to YYZ Feb 22, 2025 ??",AirCanada,reddit,['NA']
7447,jetBlue Disappointment,"I was really looking forward to flying jetBlue but their customer service completely destroyed that! On the first portion of our round trip family visit we were notified of a 5 hour delay 20 minutes before the flight boarded it took off. And then proceeded to have us wait until the new departure of 4am to tell us it was canceled all together. How could they have not see that coming sooner?? Both with the delay notification and cancelation. So that we could have planned ahead. After which we waited in line an hour at the customer service desk since the entire flight needed to reschedule. Which they could not, until 2 days later. The customer service rep did inform us however that we could refund our ticket simply by calling jetBlue. Which was completely incorrect, as we were transferred around a few times only to given a 25% travel voucher. Which as you can imagine I’m in no hurry to utilize. Really disappointing all the way around as now we have nothing but dread for the second potion of our round trip.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7448,A fun experience,The A380 was comfortable. Unfortunately we had a screaming child for the Tokyo to Dubai sector with a do nothing parent! Oh well . Crew were ok . Not the most friendly. Food was pretty average but drinks were a good selection . Second leg to Cairo was the best fun crew . They were sensational . The food was also very good on this sector . The seat comfort was far superior to the SIngapore air A380. I would certainly fly them again .,Emirates,trip_advisor,['Assurance']
7449,One snobby flight attendant,You can tell she was a jr flight attendant she had the attitude she didn’t want to work. The announcements were not professional. No entertainment system at all! The cattle call for boarding sucked even though we paid extra to board early. I guess everyone else did also. We were way back. I do like assigned seats. I’m just amazed at the disability of a wheel chair pax. She had an animal she let out in her lap. Yet on the plane she could get up and walk around. Then in baggage claim she got her bags and walked her dog. They should flag these ppl. This is not the airlines fought that they don’t screen pax better. The animal thing is out of control.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7450,Spirit Employees are Unhelpful and Rude to Passengers ,Flying with Spirit Airlines was a terrible experience from the boarding gate to landing. You really get what you pay for. Their employees are not professional and seem to take pleasure in being rude and unhelpful to passengers.,SpiritAir,trip_advisor,['Responsiveness']
7451,How Rude!,"So I don’t fly very often and airports give me a lot of anxiety. This was also my young minor daughter’s first time flying alone so I was especially nervous that something would go wrong. In my worried state, I had trouble figuring out how to properly attach the sticker to her bag so I headed to the bag drop off with the sticker in hand where I thought I’d get some simple direction. Instead I was met with a talk to the hand attitude. I said I wasn’t sure I was putting it on right, and the lady at the counter told me to basically step aside, read the directions and figure it out on your own before she would take my bag. My anxiety went through the roof at that point! I cannot believe how rude their customer service agent was over a simple task that would’ve taken her just a few extra seconds to assist me with.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
7452,Don't care for customers during COVID,"I WAS a regular customer of Southwest before COVID but they way they are handling COVID is horrible. I have flight credit that expires 11/18 and they won't let me book a flight now (10/29) for 12/3 even though I tried to use the credit earlier this year but couldn't because of COVID. I researched online to see if they extended the flight credit deadline because of COVID and they did all the way to 2022 for people whose credit expires from March 1, 2020-September 7th 2020 BUT when I call to extend my credit which doe not expire more than 3 MONTHS LATER, they refuse. You can't pick and choose which customers you treat right. Very disappointed and will no longer be flying Southwest.",SouthWest,trip_advisor,['Responsiveness']
7453,1st on upgrade list - any chance?,URL: URL,UnitedAir,reddit,['NA']
7454,Willing to help,Very helpful as I was travelling with two kids. Will definitely fly with them again. Loved the concerned showed.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7455,Not very good. 777 Business Class. ,Seating layout is truly terrible. 2 x 7 hour flights are best to be avoided. Very poor when compared to most other businesses class products.,Emirates,trip_advisor,['Tangibles']
7456,Delays both ways,"Used to be that the big delays were going from Orlando, FL to White Plains, NY but last week on a flight from White Plains to Orlando we were treated to a delay of over 8 hours. The fact that the airport in White Plains is small and there is very little to do but sit there made it a pretty bad experience. The trouble is that JB is the only non-stop between those to destinations.",JetBlue,trip_advisor,['Responsiveness']
7457,Every airline is scrambling - but 5 delays?,"With the recent Boeing aircraft fiasco all the airlines are stretching, but to get 5 delay emails over a three hour period late at night in the airport seems a bit much. Then to get a $10 voucher... just offer us a drink or snack on the flight, paid for by Boeing.",AirCanada,trip_advisor,['Responsiveness']
7458,Was that first class airline or low cost bus service?,"I didn't think it was possible to make flying less enjoyable, but the airlines have found a way to achieve this. Let me start with positive. Because all airlines are basically being forced to drop exorbitant fees to entice clients, I was able to make a change to a flight with no hassle. Almost felt like the good old days of travel when the airlines didn't act like used car salesman. The bad...We have never been treated so much like a disease as we were during our trip this December. The flight attendants all the way to the captain of the plane made us feel like it was our privilege for them to fly us. As the one paying their salaries and in this case around $5,000 for our tickets, it should be the other way around. I know everyone is scared to death right now, but if the planes and filtering systems are as safe as you say they are, please stop stuffing the idea that masks will help down our throats. We wore our masks, we boarded in the order requested, we cleaned our chairs prior to sitting down. Then we received a zip lock baggie with water and goldfish in out first class seats. We were then told to take our masks off to take a bite or sip, then put them back on in between. Seriously? I also would have been satisfied with a soda but apparently its only safe to serve alcoholic drinks because that is all they serve. Just a heads up to all of you health Consultants at Delta, I've known more people that have died from alcoholism in my life than Covid 19. I don't have a problem with adults' consuming the beverage of their choice. Just don't try to tell me you care about my health, then contradict yourselves. Also, please ask your flight attendants to act like they care. There are obviously some great ones, but the percentages are going down. Most seem to act on the defensive now. PLEASE, work on making it a pleasure to fly again. I and all my employees have to fly in order to conduct business. I don't want to feel like I am in the center seat of a low cost airline every time I fly.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
7459,"if Lynx Air customer service is so bad, you can only imagine how safe they fly","First Flight Y9-536: Calgary to Kelowna - Delayed 2 hours without announcement in Calgary. Flight came from Toronto and is always delayed. No gate announcement until 15 min. Before boarding. Second flight Y9-537: Kelowna to Calgary. Delayed by one day, then cancelled. 6 hours later flight pushed out for another 2 full days. No notification SMS or Email received. Claimed for refund since I had to book another flight back to Calgary. System created a case File for APPR. But no response from the Airline. Unprofessional. File a complaint at Air Travel complaint.",Delta,trip_advisor,['Responsiveness']
7460,"Round trip San Jose, CA/Portland, OR","I usually use another airline service, but since this was a girls getaway, one of our group made the flight reservations on Southwest. No complaints really, but getting on the plane at the gates felt crowded and unorganized at both airports. It was a quick flight, nothing outstanding about the service, took forever to get our drinks and by then we had to drink quickly as we were preparing for landing.",SouthWest,trip_advisor,['Responsiveness']
7461,Frontier Checked Baggage Outrageous Prices???,"I fly frontier all the time from PHL to TPA/MCO and I never purchase bagging because I can fit everything into my personal item. However, I am going on a trip to Cancun and will need to check baggage with Frontier for the first time. When I click to add a bag it’s $55 for a <40 lbs checked luggage. I want to upgrade it to fit 41-50 lbs. However, when I try to upgrade, it charges me for the bag of $55 + $75 (upgrade of 10 lbs)???? I thought the upgrade was $75 for the 41-50 lbs luggage. But it’s $130 instead just for ONE WAY??? Is this a bug or are they really a rip off?",FrontierAirlines,reddit,['NA']
7462,You have been warned,"No reimbursement for additional flights, no response by customer care, no food vouchers, no hotel vouchers, no refund of miles. On February 19, I booked roundtrip tickets on Frontier from SLC to FLL. On 2/24 there was a schedule change making the layover time on each end longer (several hours). On 4/8/2023 I contacted Frontier Airlines via Chat, since there is no other method, to see if I could drop a segment from SLC to LAS because we booked another airline to get us there later and wouldn't have to take an additional day off. They said it would cost a change fee so we told them to note our account that we wouldn't be on that segment. I didn't want to be marked as a no show. On April 12, we flew the SLC to LAS on Spirit Airlines and arrived with three hours to spare. We received notification that our flight had been cancelled when we were already enroute. We went to the ticket counter and were informed that the ONLY option was to fly into another city (rental car was already in FLL) or the soonest other flight wasn't until very late Friday night (three days later). The airline had marked myself as a no show, (despite us notifying the airline ahead of time) but not my husband so the reservation got divided. We asked the agent to link the tickets but unsure that happened. The agent rebooked us and provided us our paper tickets. Later we found out that those other options into other cities were also cancelled. We were stuck in Las Vegas paying rack rack for a hotel for two nights as well as food and transportation (UBER). By the second day, we saw more rain and possibly flooding was in the forecast for FLL and we were worried about getting home. We “chatted” again with Frontier Airlines to see if they would just send us home since the trip was already ruined and our fears of getting stuck. They informed us it would cost the difference in fair plus a change fee so of course the reward tickets were no longer “Free.” We hoped for the best and decided to continue on. On April 14 we were able to fly to FLL. Unfortunately, due to flights our Airbnb accommodations were cancelled by our host due to the trip disruption so when we finally arrived (half of our vacation was now over) we had nowhere to stay, also our rental car adjustment on dates caused the rates to go up. We had to pay rack rate again for a hotel no where near FLL. There was the Torguga music festival going on and there was no where to stay. We spent the last few days of vacation travel MILES back and forth between the beach which was a real downer. On April 17 (go home day) we started getting notifications that the flight would be delayed two or three times. By the new appointed time we were supposed to get to the airport, we received another notification that the flight was now cancelled. At this point, I used the link to rebook the flight from MCO to SLC instead. I assumed that the rebooking would extend to my husband's ticket, but evidently it didn't. When I tried to getting a boarding pass and we were halfway to Orlando, I saw that I was the only one rebooked. Each time I tried to get a boarding pass the system said I owed money and wanted me to pay 5000 miles and taxes???? We had to get one at the airport. We tried “chatting” again with agents, after hours on the phone, the agents said that my husband's flight wasn't cancelled. We were both on the exact flights and we had the tickets in our hands. They refused to believe me. I am aware your booking and airline software and system was glitching and not providing the right information at that time. We didn't know what to do. We drove from 6:30 pm to 12:30 am to Orlando. We kept reconnecting via chat with the airline, but each agent didn't understand English or could communicate with us easily. None would rebook husband, they also kept saying that they investigated after long holds and that I was a no show so my ticket was cancelled. All emails received for both reservations had my name on them as well. There were several errors. We drove straight to the airport in Orlando and arrived at 12:30 am. I went up to the ticket counter and the agents said they were closed. They refused to help me. I begged and pleaded for them to help me because my husband didn't have a flight home and we were displaced. The agents said they were busy getting ready for the computers going down the next day and to come back in two hours. At this point, my husband didn't have a flight home and had to be to work the next day. We were stranded in another city and had to book another Airbnb for the night. We were exhausted from the late four hour drive and my flight left at 11:00 am the next morning. We needed sleep. We decided to just book another flight ourselves on Spirit Airlines. The flight was $188.00 from MCO to SLC. We never got notification that my husband's flight until the next day after we were already home- then we got 5 notifications and another one today. I went on the options link. I got an error message that the passengers either got a boarding pass or boarded the flight (this was for my husband's reservation. Neither my husband or I flew from FLL TO SLC. I flew from MCO to SLC on AND husband bought another ticket on Spirit. We couldn't even correctly select an option for a refund. What we are asking for at this point is financial compensation. We will never fly frontier again. The customer service department is serious lacking. A live human being is needed for complex situations such as this. Our round trip was messed up being believe between schedule changes and cancelled flights on each end. At the least we'd need a full refund for the entire trip- that doesn't even cover the amount of money we lost in hotels, transportation and food as well as the trip being completely ruined. Also, there was a shortage of gas in the entire area from Miami to Orlando making it completely almost impossible to get gas to get to Orlando on time. This experience left me with a sick feeling in my stomach. This trip was very much looked forward to and was ruined, not necessarily for cancelled flights due to natural disasters, but because of all the problems, errors, treatment to us and my husband didn't even get home. That violates the carriage of contract",FrontierAirlines,trip_advisor,['Responsiveness']
7463,JetBlue is a great airline that is consistently delayed/late. Time after time.,"I have flown JetBlue several times in the past year. Mostly to Florida from the NY area. They are late every time. The worst part about these delays that they often show the flight as on-time until the last minute. You go through security, rish to the gates and right before boarding they announce the delay. And it may be for 2, 2.5, 3 hours. In other words, something is wrong with their flight management. Many airline flights her delayed and often the airline has no control over it. When the Delta gets delayed (another airline I have flown many times) you usually know about it in advance. Every time I swear to myself that I will never fly JetBlue again and then I see a good deal and I hope that this time would be different and here it is again I am waiting in Orlando for a flight that was just delayed by more than 2.5 hours right before it was supposed to board. It was showing on-time 5 minutes before the boarding was supposed to start.",JetBlue,trip_advisor,['Reliability']
7464,On time and reasonable price.,Jet Blue was a good choice for us even though they are not partners with Alaska airlines which meant we had to collect our bags and walk to a different terminal to recheck them.,JetBlue,trip_advisor,['Responsiveness']
7465,Very disappointed about service dog,I am very disappointed. Delta Staff is very picky and unfriendly. They disheartened about my my small service dog. They charged $95 as a regular. Service dog is charge of free.,Delta,trip_advisor,['Assurance']
7466,Emirates - the flying standard,"We went on a flight from Sydney -> BKK -> Dub -> Milano on an economy ticket. The seats on each flight were clean! None of this turnaround plane rubbish left on seats and pockets. The air hostesses were extra friendly. I would rate them quite closely with a Singapore Airlines air hostesses. All our flights were smooth and arrived either early or on time. The food was great considering the ticket class. Emirates did an extra mile! Upon arriving at Milan airport, we discovered our luggage is damaged and missing a wheel. We had to buy a new luggage whilst in Italy and they reimbursed us for the cost of a new luggage! What an excellent service!! We had a similar issue a long while back with another Australian airlines (kangaroo) and all they did was to ask the customer to drop the bag off at some site in Sydney and it will be repaired. It was repaired fair enough but the repaired wheel broke off in less than a year! Love flying emirates and their care. Thank you Emirates!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7467,"Friendly, great service despite ""global pandemic""","Southwest has come to be known as the No Frills Airline but with today's fearful public personality Southwest performed with calm, cool, respectful actions. My plane was running late taking off and half full, but the flight comfortable and uneventful. The pilot made up time, ultimately landing on time in San Francisco. Yes, I will continue to fly Southwest, even in these uncertain times, when necessary.",SouthWest,trip_advisor,['NA']
7468,Piss Poor Customer Service,"We were flying from MKE to RSW and as we were boarding the gate agent pulls us aside to change our seats after 3 of us had scanned our boarding pass and were on the way to the plane. The new seat configuration didn't match what we specifically paid extra for when we booked and they wanted to give us a mere $25/ticket refund. To add insult to injury we clearly saw that they put new people in the seats we had booked, so their justification for moving us was a lie (rebalancing of the plan). Now they refuse to honor the refund their gate agent promised, making the gate agent a liar twice over. Then, on the way back from RSW to MKE we were boarded onto the plan and sat on the plane for an hour and half twiddling our thumbs. No word from the pilot or flight attendants as to what the hold up was. To top it all off the planes were dirty as heck both ways, like they didn't even try to clean them. This airline is a joke and I would never recommend flying with them.",FrontierAirlines,trip_advisor,['Responsiveness']
7469,The best deal and best and customer service experience with the air travel industry,"My check in process was the smoothest I have ever experienced. Been active duty military, I had the privilege of flying through Allegiant who incidently rewarded me with significant discounts as a token of their appreciation for my service. As a result if my flight experience, I have been raving about Allegiant’s customer service from the moment I purchased my first flight ticket. I enjoyed the promptest of service at the ticket counter, my customer service representative was very kind and polite. She suggested discounts and ways for me to take advantage of Allegiant Air. Upon arrival at the air terminal I was greeted and treated very professionally. The Saint Petersburg airport is lucky to have Allegiant Air. I am determined to fly as often as I can through Allegiant Air, all based on my 1st time experience. Suffice it to say. I am a very satisfied customer, thank you #Allegiant.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7470,Poor Service by Cabin Crew,I have used Emirates over the last 3 years and this trip was a real nightmare for me and my daughter. I was shoved a kids meal for my daughter which she did not want as she does not enjoy these meals. Further to this I said that my daughter is never given a gift as they always pass her and I have complained previously about this. They expected her to have the meal and I returned it and they brought it back. I reached a point and said that I would go without a meal so she can have my meal. I provided this feedback whilst we were flying and my husband did the same on the ICE application. It was embarrassing and when we connected from Dubai to JHB my daughter did not eat anything in the flight. I bought her something prior to boarding.,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
7471,Birthday Trip To Seattle,"My wife and I went to Seattle for a birthday celebration. Fortunately, I had a companion pass for my better half to travel for taxes only - essentially a free fare. The flights (outbound and return) were very good. We left a little late going to Seattle but arrived on time. In-flight service on both legs was very good - typical SW efficiency. The outbound flight involved a transfer in Oakland which is always inconvenient. But for the return, we were “throughs” (stopped but did not have to change planes). Flying SW of Ontario, flight options to most Western states airports is good but for travel to points east of the Mississippi, Los Angeles is probably a better option.",SouthWest,trip_advisor,['Responsiveness']
7472,Fab Flight Again,"Great flight on time, looked after on board by the crew , good in flight food no complaints with complimentary bar and soft drinks offered during the flight.Could not get upper deck seats on this flight all sold out which was a shame as we prefer d the upper deck on the A380 that we had previously. We chose window seats which was a 2 seat configuration with the middle seats being a row of 4 , with a side storage cupboard for extra space and it was also quieter up there !! Great in flight entertainment. i will continue to fly to Dubai with Emirates in the future. Thank you",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7473,"Appauling, will never book with them again!!","I have no words where to start! I booked a flight through Travel Trolley to fly to Bangkok with Emirates and the return flight was cancelled. All i was sent was an email. No help from nobody and it is still currently ongoing, infact still to this day Emirates haven't contacted me about this, for all they know i could still be in Thailand, stranded and Travel Trolley, what a waste a of space, cannot even believe they are even allowed to work. I have incured so much additional expense for return flights and i have been told of a refund which is an absolute joke. The holiday to Thailand was booked for my mothers birthday as the first time we flew with them we loved them however this time they have been disgraceful the way they have treated us, i would never ever have expected this from a company like this. What an absolute joke you are all. The way you have handled the situation has been appauling, no customer service at all.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7474,Horrible terrible ordeal trying to get my bag back,It’s been 3 weeks now. I’ve called at least 20 times spoken to so many people just to get my one bag back to me. They’ve sent me an incorrect bag and haven’t picked it up yet and so someone else is also dealing with this inconvenience. I’ve filed a claim and done all of the correct proceedings and all they can say is I’m sorry but are unable to find my bag and get it back to me. I have business clothes in the bag and had to purchase items of clothing for work I started because of this inconvenience. Would not recommend flying if you expect your bag returned to you. I’d be happy for any united representative to ask for my file number or claim ID to help speed up these proceedings. I still haven’t received my bag or been compensated for the inconvenience caused.,United,trip_advisor,"['Responsiveness', 'Assurance']"
7475,Worst flight experience in my life,"If You didn't purchase ticket directly from frontier they are not responsible for anything. It is your fault and responsibility if you did not get your baggage, If you did not get your boarding passes or anything else related to this flight. In my 37 years of travelling this the worst flight experience I have ever had. And when I spoke about it it was not their fault it was my travel agents fault and mine. I will avoid this airline in all future travel. Rude counter service.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7476,"Rude cheap customer service, don’t trust and don’t fly by them even though it seems cheap
You’ll lose more","Horrible and unbelievable! Never experienced anything like this for my whole long life. They canceled the flight, didn’t offer anything at the same or next day. Lied that the reason was a bad weather. Wee super super super super rude at check in desk. We had to buy another airline for the same flight and they and other didn’t have any problems with the weather. Other states and airlines were flying just fine, no one airline or states canceled but them at that day. My gosh ! Just can’t believe it. All the could do is call the police on us when we ask for manager. Great job",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
7477,Trip to Denver Co,"Leaving JFK, we had 1 1/2 hours of delays before taking off. Both ways, the airplanes were older models (737?) without screens. The staff was very good and the pilot conveyed info.",SouthWest,trip_advisor,['Responsiveness']
7478,Good longhaul in 787,"We flew on a Boeing 787 Dreamliner. Our flight departed London in the evening. We were served dinner. Choices were lamb or chicken and this was served with drinks including alcohol. We were also served breakfast. Choices were omelette or cereal (first time in 36 yrs flying that this was an option) Airplane was new. Clean. Seats 💺 were comfortable enough with ok leg space for a tall guy like me. Bigger windows and also apparently higher cabin pressure. Didn't feel my ears at all and so felt less tired and dehydrated after the 9.5 hours of flight time. Good selection of movies and series and a USB port so you can charge your phone 📱 They give you pillow and blanket but no extras such as flight socks, toothbrushes or eyemasks. Snacks and water were kept at the back during the flight. Service although never rude was sour-faced.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
7479,Weather related flight,Flight was on time. Arrived early in Atlanta. The cabin was clean. The flight attendants were very courteous and neatly dressed.,Delta,trip_advisor,['Assurance']
7480,Do not take accountability for their mistakes,"I recently completed my travel with JetBlue and incurred extra travel expenses due to a late notice of cancellation and a delayed layover when rebooked. My original flight was suppose to be at 2200 on the July 26th flying from San Jose, CR. I was notified around 17-1800 that my flight had been canceled and the next flight would not be until the next day in the afternoon. I was told in the airport that they would not provide a hotel for the night. Because of the late notice, I had to find my own lodging for the night. I later found out by customers on the same flight that JetBlue did indeed give some customers a hotel room due to their inconvenience. So, I guess they pick and choose who to compensate..... Additionally, my original layover at JFK was supposed to be 2 1/2 hours. The new flight I was assigned now had an 11 hour layover over night. I again asked if lodging could be provided and was denied. I was traveling alone and have not visited NY before and did not feel comfortable leaving the airport at 2300 at night to find a cheap hotel. Because of this, I booked with the TWA hotel at the airport and incurred significant charges ($400) for a room for the night. Because I am no longer active duty, but a Veteran, I was not allowed entrance into the USO either. I requested for some form of compensation for the significant disruption to my travel plans and finances. I understood that this situation could not be prevented but I was hoping someone would help me at least be compensated for my troubles due to this situation. But no, I was once again denied by JetBlue and sent to thier webpage listing out ALL the reason why they refused to be held accountable. I will never fly this airline again, and suggest others avoid this airline as well as there are other cheap ways of flying that provide MUCH better customer service.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
7481,Mystery refund,"Hey all, hoping someone here has seen one of these before and knows what it is, so I don't have to wait on hold? I booked and paid for 2 tickets for relatives to come visit. AC cancelled one of the 4 flights and moved 1 of the 2 guests into an Economy (from Premium Economy) seat. We got on the phone and got it all rebooked properly but I later got 2 of these in an email - one for each passenger. I think (but not 100% sure) that this is a coupon of some sort - but no idea what it can be used for, and it sounds like only the passengers can use it? As we paid the whole shot, that doesn't seem quite right? &#x200B; &#x200B; URL",AirCanada,reddit,['Responsiveness']
7482,Staff are lovely and the seats are comfortable!,"Would highly recommend flying with Emirates, the staff were so wonderful, the seating is much better than most other airlines, there is a huge selection of entertainment on the personal tv screens, the food quality is decent compared with other airlines and lastly they were very helpful in finding our lost baggage and returning it to us as quickly as possibly by courier.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7483,Allegiant Air,"I’ve been flying with Allegiant for a few years now, and always a great experience. Can’t beat there prices but I just they had more destinations or even straight flights to Caribbean islands!",Allegiant,trip_advisor,['NA']
7484,horrible customerservice,instead of flying to miami avianca flew us to orlando in order to refuel.then flew us back to miami where we missed our connection. we could not get a later flight and were forced to stay overnight in miami. avianca has not reacted to the complaint and request for rembursment of expenses- not even after a complaint was filed through dot and bbb.will never fly them again,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
7485,Seating with young children,We traveled as a family of 4 with 2 children. My youngest child was assigned to an aisle seat and the adult assigned to them is on the other aisle. There is no way an airline should expect a small child to sit across the aisle from the adult they are traveling with. It’s like they did it to force us to pay for seats. it seems like this is how they treat families with small children to force they to pay for seats. We then had to purchase seats so our very small child wouldn’t have to sit alone.,FrontierAirlines,trip_advisor,['Responsiveness']
7486,air canada to europe,service is good however business class has declined in recent years. will be trying another airline on my next trip to europe,AirCanada,trip_advisor,['Tangibles']
7487,Will never fly Frontier again,"Frontier refused to let my family board a plane because we were literally 2 minutes past the cut off time to check a bag that we had ALREADY paid for! We had checked in for the flight, printed our boarding passes and paid for luggage. All we had to do was hand over the suitcase and they refused to take it. They said we would have to re-book a flight for the following day. We flew with another airline instead. Frontier cost us hundreds of dollars and a mountain of inconvenience over a 2 minute time discrepancy. I will never fly with them for as long as I live.",FrontierAirlines,trip_advisor,['Responsiveness']
7488,"Disappointing Service, Yet Again","I’m the ideal customer for Air Canada in that I fly Business Class and pay full fare for my tickets - I do not use e-upgrades to fly business class. However, I am leaning towards finding a new airline, despite my miles and status with Air Canada. Below is why. Toronto - Mumbai leg of my trip saw 4 dinner menu options, only two of which were available. Return flight from Mumbai to Toronto was late meaning I missed the Ottawa connection at 7:10am. Was booked on the 10:10am flight rather than that 8:00am or 9:00am flights. Meant missing my sons soccer game. Message to Air Canada: I fly Air Canada Business despite the higher prices because of the service. With meals unavailable, late flights missed connections and extended wait times for rebooked flights, please explain why I should continue with your airline? Perhaps it’s time to try Emirates Airlines. Cheaper for sure, and the service can’t be worse that what I just experienced on Air Canada.",AirCanada,trip_advisor,['Responsiveness']
7489,Very upset,If they had a zero I would give them a zero I was stuck with my three children all night because they had the plane we were supposed to be on leave early. Staff was very rude with no help at all. Had to go find a hotel walk to the hotel with my three children. They did not accommodate us in any type of way. Amber the supervisor was no help at all she said nothing I can do for you next flight is out the next day. Continue to call me a liar. I have pictures of the plane we were on of the time that it landed from the time it was supposed to land in the time we were supposed to board the other time was a three minute difference it takes a lot longer for them to park and let us off the plane.,SpiritAir,trip_advisor,['Responsiveness']
7490,Mala experiencia. Desorganizados y aprovechados. Sin conocimiento de su reglamento interno.,"Mi experiencia con Avianca en esta ocasión fue nefasta, terrible y desagradable. Por el hecho de no conocer lo que publican en línea ni su reglamento interno me hicieron gastar $300.oo dólares adicionales. Sinvergüenzas. Por no conocer las reglas ni regulaciones de su misma empresa. Viajaría con un animal de compañía. Antes de organizar el viaje, visite una de sus agencias. También llame por teléfono tres veces a su nefasto “centro de llamadas” todos me indicaron que podía realizar el viaje. Sin embargo, al llegar al aeropuerto se opusieron. No sabían ni sus propios cambios en la pagina web. Con el objeto de no tener problemas en el aeropuerto corrobore por vía telefónica y me dieron la misma información. Si podía hacer el viaje de la manera que estaba planeado. El desastre comenzó cuando llegue al aeropuerto y se negaron a dejarme abordar. Lo cual me causo muchos problemas por temas de conexiones y reconexiones. Sin embargo, no les importo. Conseguí otra línea aérea que me llevaría, siguiendo las normativas de la otra línea aérea. Ya con el otro boleto en mano y garantía que, si pudiera continuar mi viaje con otra línea aérea, regrese a las oficinas de Avianca en el Aeropuerto. No logre que los del caunter entendieran que ellos tenían problemas con su reglamento de viajes con animales. Fue cuando hable con el encargado/gerente de Avianca aeropuerto y le explique y ensene el problema en sus paginas web y en sus paginas corporativas que entendió que Avianca tenia un problema en sus reglas/reglamentos/etc y me permitió abordar el vuelo. Después de haber gastado $300.00 y haber discutido por horas con la gente del aeropuerto que por cierto una Dama muy profesional. Logre tomar el vuelo. Sin embargo, quede con un AMARGO grande de seguir utilizándolos a pesar de que soy cliente de hace muchos años. Que triste. Por otro lado, el personal del avión y el servicio a bordo es estándar.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
7491,Disappointed by United Airlines' Overcharging Practices,"I am extremely disappointed with United Airlines' overcharging practices and lack of transparency. When I questioned customer service about the charges, they failed to disclose any information. It feels like they are taking advantage of customers' money without remorse. This experience has left me deeply dissatisfied.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7492,Boston to FL,"Great airline in every aspect of traveling. Seats 💺 are spacious, comfortable, clean and nice. Planes ✈️ are new and on time. Pilotos are great.",JetBlue,trip_advisor,['Tangibles']
7493,Never travel with this airline ,Hide fee $ 79.00 for bag 17 pound and $ 25 for pass code I don’t understand any thing Why but this first and last trip with this airline,FrontierAirlines,trip_advisor,['Tangibles']
7494,Low expectations,"The reality of air travel these days, one must go in with low expectations. Customer care is no longer a priority. Get 'em in. Get 'em out is their #1 priority. Once you're in the plane prepare to be underwhelmed. Once sat and door closed, it was a solid 50 minutes before we took off. SWA flight attendants wouldn't conceive of offering water, rather choosing to sit and play on their phones. Hark back a few years when flying SWA was kind of fun. After 50 minutes on ground plus about 50 minutes in the air, the crew reappeared for first time and suddenly they're smiling and joyful. I know not in flight protocol or what is expected of them, but as forward facing personnel who make or break a flight, don't just sit and hide. As the subject line indicates, consumers need to set expectations very low. End game...drive if you can.",SouthWest,trip_advisor,['NA']
7495,Broken Coupons,Has anyone tried to use the coupons for the holiday sales they send out? Like recently they sent out $50 off for Presidents’ Day. In the past I used them no problem but they never work anymore?? I know the stipulations are for cardholders only and for specific $values on specific dates.,Allegiant,reddit,['Responsiveness']
7496,"Our luggage, which was clearly marked, never left Minneapolis on our flight change to Copenhagen.","Once in Copenhagen, they were not friendly at all. Luckily, we had arrived there 2 days prior to our cruise. One suitcase came one day and then the other came separately. We were not allowed to access our luggage until 8:30pm after we took a taxi back to the airport at 7pm. Then at 8:30, they handed us our luggage. There was no compensation, just a generic apology email sent to me.",Delta,trip_advisor,['Responsiveness']
7497,Great flight ,Great flight. Everything was so dialed in. Very organized. Plane felt very clean. Middle seats empty. Really enjoyed the experience. Wish on long flight the snacks would me different the second time. Biscoff and Cheese It’s two times on a four hour plus flight.,Delta,trip_advisor,['Tangibles']
7498,Non-stop Flights Appear to Have More Leg Room,"Three to four times a year I travel East-West/West-East Coast: NYC Airports through SFO, LAX, PDX on my way to regional airports like SBP and EUG. I don't pay for extras in general because these tickets are already $800+ so I deal with non-stop 5-6 hour flights, including red-eyes. The last few flights I've noticed that the LA-Newark non-stop planes have 3-4 inches more leg room in economy. Maybe I booked early enough or was given the right seats since I'm a single traveler? The seats reclined back too. Entertainment and complimentary head sets were provided for each seat. Some flights require downloading the United App before the flight. Passengers streamed their own entertainment. Flight staff was attentive, fairly nice. Gate staff too for that matter. I mostly travel holidays to visit family (Thanksgiving, Christmas, 4th of July) so that's been a new surprise. The gate crowd: Invariably a few small dogs fly with their owners to/from Cali. I personally don't mind the doggies. United has in-airport facilities for pets. Perhaps this is why so many pet owners comparatively. As for the people, on a NY to LA flight recently, a rude-drunk combative woman was escorted off the plane swiftly. No tolerance for that. The flight was delayed 15 to deal with her fit. People. Overall, is it my imagination or is there an effort to boost the coast-to-coast travel experience? Fingers crossed.",United,trip_advisor,['Responsiveness']
7499,Will definitely recommend to friends and relatives,Food served in large portion. Wide variety of drinks. Flight was above my expectation. The crew are nice and friendly Departure was on time and arrival was ahead of schedule.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
7500,London to Dubai,Good seats. Good food. Great entertainment. Smooth flight. We had a wonderful experience with Emirates Airlines. Boarding was controlled and well organised. The seat was comfortable with good leg room. The in flight food and entertainment was really good,Emirates,trip_advisor,['Assurance']
7501,Spirit Flight,Flight was 20-30 minutes early and the staff was incredibly kind. In and out incredibly quick. This is my 5th flight with Spirit over the past 18 months and I have zero complaints.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
7502,Big Delay,"This airline isn't as reasonable as you may think by the time you pay for luggage, boarding passes (if you don't sign in and print your own), seats,and snacks or drinks. Everything has a price and by the time you add them up its not much difference than another airline that we normally use. We wanted to try it and on our return trip from Vegas we were to board at 6a.m. and didn't get to leave until almost 11a.m. their time due to maintenance problems on our connecting plane. While in the airport for almost 6 hours we started talking to another passenger going to Wyoming and their plane was delayed also due to maintenance problems, so I'm wondering about that. The good thing about the flights are that they are direct flights and there are no stops along the way. We did like that. The crew was friendly and that was also a plus. I don't know if we will take that airline again or not, it depends on the urgency of trip. The one thing I loved about the airline is they honor the military and give them priority boarding!",Allegiant,trip_advisor,['Reliability']
7503,Wow,Just like every airplane no room Not very comfortable with the heat on. Turn the ac on prices are way to high for drinks and food,SpiritAir,trip_advisor,['NA']
7504,Extra Leg-Room didnt Mean Getting on The Plane Early!!!!,"Took extra leg-room both ways. Just so we can board early. Leaving Punta Cana was a free for all getting on the plane. Didnt matter where your seat was, or if you were Mosaic, extra leg-room. It was crazy!!!! I fly jetblue all the time, just mostly in the US. Just boarding is always bad......but this was very bad!!! Next time no carry on!!!!",JetBlue,trip_advisor,['Responsiveness']
7505,Delayed ! My carry on was left at the airport at the gate !!!,Do yourself a favor and stay away !!! The flight was delayed because some vip person had entered Vegas and the Vegas airport had not let them fly for 1 hour and 30 minutes . Once we got to Vegas another vip person got there and they had to go in circles in the sky until they could land . They won’t even offer you a glass of water and my carry on stayed behind in the airport because they said they would charge 100$ and I had paid for carry on through 3rd party . I asked them to take it to ticketing so my family member could pick it up !!!!!!!!!! Cheap and delayed plus rude staff !!!!!!!!!!,SpiritAir,trip_advisor,['Responsiveness']
7506,Baggage addition mayhem,URL: URL Thumbnail: URL,Spirit,reddit,['NA']
7507,Do not recommend,I absolutely would not recommend they over charged I was charged $100 for canceling my flight which is a bit excessive and was given a credit of 196 dollars when I paid 318 for the ticket my other flight for Christmas Eve was suppose to leave at 7pm got delayed u til 8pm I had everything planned out and spent money on those plans that I may not even make it to let alone on time I’ve never flew with anybody besides American this is absolutely the worst airline it’s definitely top 5 of all the worst airlines to exists idk why ppl are keeping them in business no one should fly with them,JetBlue,trip_advisor,['Responsiveness']
7508,Worst airline experience ever,"In 20+ years of flying I have never encounter a worst airline ever! Poor services, hidden fees and unreasonable prices for unreasonable reasons, in one airport your Bag fits perfectly but in others is too big and you have to pay an additional fee. They change our flight and give us another one with a 12+ hr wait. Of course will not pay for hotel! And on top of that they oversell that flight so now you have to pay another fee for “boarding first”… this airline should be closed forever, and their owners incarcerated for thieves and conmen!",FrontierAirlines,trip_advisor,['Reliability']
7509,Fly with Ease,"I prefer taking southwest because of the service, the low fares and 2 bag allowance plus a carry on and a personal bag. Southwest is family oriented, they try their best to keep families together. Lastly Early bird checkin is a bonus. If you don't care about titles like bussiness class and first class, southwest is the way to go!",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
7510,Customer service at PHA airport for Frontier airlines is the worst,The worst airlines to fly with. Customer service - WORST Check-in Representative - WORST lady ever. I asked her to show me the dimension for the overweight and she couldn't provide and didn't allow to board the flight as well instead of paying at the window. Reason - Arguing. What the hell. Customer would ask for such thing and by law you should provide them the details. If you fail to provide them you are at fall not customer. DON'T FLY FRONTIER. I WOULD RATHER PAY LITTLE MORE TO OTHRE AIRLINES.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7511,no extension on covid voucher,This is by far the worse airlines for helping the pandemic crisis. Our cruise has been cancelled and I ask for voucher extension so I could figure out flights for late in December I was told after the fact I only had 90 days to re-book then the 650.00 was lost I have called several times. on hold for more than 45 minutes only to be disconnected When ask to speak to a supervisor I am put on hold once again for over 35 minutes I am reporting them to the better business burear and feel everyone should know how they treat their customers. In Michigan we have been in constant stay at home orders until June 1 Please someone assist everyday people with these issues. They are now working on my money with no flight what so ever/ Customer Service needs to be iove=rhauled a supervisor needs to answer their phones where is congress in this situation.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7512,Superb Service To O'Hare to Healthrow Return,"From getting on board to disembarking the experience was out of this world. The staff very attentive, the food very good and the fold down bed was one of the best! We will be flying UA next time we go to Chicago.",United,trip_advisor,['Assurance']
7513,Another great flight on Southwest,"Had a maintenance issue before boarding in Sacramento that caused us to leave late. With a short connection in Phoenix, wasn't sure we would make it but they held the flight in Phoenix for the 4 of us that were delayed. They kept us posted in Sacramento and told us at the gate in Phoenix they knew we were coming. Had some doubts our checked luggage would make it with such a short time to transfer, but it was in Austin with no issues.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
7514,Never book anything with this company,Don't book anything with this company. They are not refunding my money for the trip. Avoid this company!!!!! I can't get my refund for one month and they are telling me I have to wait another month.,United,trip_advisor,['Responsiveness']
7515,Embriar 190 planes,The planes are small yet you have your own tvs to watch. Make sure you bring head phones or ear buds to listen. The planes are timely in leaving and aarrival.,JetBlue,trip_advisor,['Tangibles']
7516,limited amenities in 1rst Class,"3.5hr flight, lunch was mac and cheese, no choices drink service was very limited NO Movie, No earbuds for even music, shocking considering the price. Seat cushions totally worn out. Cieling paint flaking and dirty appearing. 737-800/900 but appeared much older, not confidence inspiring. Really an old member of their fleet.",United,trip_advisor,['NA']
7517,Worest experience in my life!,They don't care about them customers my flight was cancelled and they refunded only half of amount which I pay. The customer service was very bad .,Emirates,trip_advisor,['Responsiveness']
7518,"They try really hard, but...","I had three stops. The leg to Salt Lake was pretty uneventful. I had 5 hour layover in Salt Lake and was nabbed by people promoting the Delta American Express Card in the airport. They said I could use the members club if I signed up. The lounge was so full there was no place to sit, and they wanted $39 to enter. You would have to eat and drink a bunch to make that right. The got on my plane for the next leg, to LA. They were having bad weather there so we went into a holding pattern. After a bit the pilot came on and said we needed to go to Las Vegas to fuel up!!! Ok, so they held the flight to San Jose because there were several people on board making that connection. When we got off the flight in LA the pilot gave a little talk about being kind, and suggested we do a random act of kindness for a stranger! The plane to San Jose was so old, there was caulking all over the bathroom plugging cracks!!! Come on, that was not a cheep flight!",Delta,trip_advisor,['Responsiveness']
7519,They need to be stopped!,"I had posted about this trip earlier. So, I thought I was going to travel direct on Wednesday 17. But, a day before the flight, received a message that my NEW departing flight was changed and now I would get to the DR on Thursday the 18th. My original booking had me flying direct on Monday 15 returning Friday 19. Now I was supposed to get there on Thursday to (supposedly) return the following day. I had booked and paid for a parking at TPA from Wednesday through Friday. . That money is lost now. Is there anything that the FAA or a government consumer agency can do about this f…… airline? Please don’t support these scammers.",FrontierAirlines,trip_advisor,['Responsiveness']
7520,Most affordable airline with newer aircrafts,"Affordable fare, newer planes, friendly staff and constant text messages to update flight departure & gate change information to avoid needless waste of time",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7521,Won’t let me book online? Is this a ploy to spend $35 for assistance?,"3 separate people in my family on 3 different days have attempted to book flights to Mexico end of May. Everytime we go to purchase, it times out and takes us back to the Home Screen. I don’t get it! Do they not want us to book? Is this so we have to contact customer service to book for us for $35?! WTH",FrontierAirlines,reddit,['Responsiveness']
7522,"After 30 years, I’m officially divorcing Frontier","None of this will come as news to this subreddit but I have to let it out. I’ve always been pro-spirit / frontier for simple one-way domestic flights. Yes there’s issues here and there but if u are traveling light it’s a great value. Had a flight delayed, boarded and deplaned twice, until the pilot says we aren’t leaving because he is going to “timeout”. This whole ordeal lasted 4-5 hours and by the time it was over it was 1am and the airport was empty. Had to pay for hotel and frontier emailed me with a voucher code for $100 (base fare only not including taxes and fees ). I was cool with this. Welp, go to use the voucher and see what so many have complained about. $30 flight amounts to like $2 in base fare and $28 in taxes and fees. A $180 flight amounts to $90 in base fare and another $90 in fees. Absolutely diabolical. It’s time to move on. I really wanted to make use of this one time voucher and call it quits after that but I refuse to give these clowns one more cent of my money. To use that full $100 I would end up paying 10x that in fees. As hard as it is to do, I decided to eat the cost and sever my relationship forever. TLDR ; frontier fucking blows man",FrontierAirlines,reddit,['Responsiveness']
7523,Flights for the finest!,Husband and I took flight literally planning 4 days in advance and was greeted and taken care of well the entire flight t and from. Greatest airline and clean too. Love their new purple uniforms.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
7524,Hang cary bag issue,They are counting my laptop bag as a hand carry bag and said you can't take the laptop bag only one peace is allowed normaly every flight they dont count laptop bag as hand carry luggage,Emirates,trip_advisor,['Responsiveness']
7525,Exceptional,"Exceptional service from all cabin staff even when some passengers were trying their patience with their demands. Nothing was too much trouble and very patient with our 2 year old granddaughter. Food and drink I can only say was of a high standard, tasty and light. Can't understand why people would consider using any other airline.",Emirates,trip_advisor,['Assurance']
7526,"Mixed review: good nonstop/price, bad delays/support","I give a mixed review as they can be a good choice if you consider the pros and cons. I recommend Allegiant for their nonstop, cheap service but not for trips with important deadlines since they are not helpful for delays/cancellations. Evening flights can be a headache since delays at night are way more problematic than early in the day. Am writing this review since my last flight was delayed 4 hours then canceled at 8pm (with no reason given) leaving me stranded and having to pay for a hotel then rent a car to drive home; ended up being a 26 hour ordeal. Initially wanted a 0 stars review but then recalled numerous previous trips, most of which were fine. The good is nonstop and dirt cheap fare, and once in the air my flights were always pleasant enough. The bad is extra charges but even with bag+seat charges they may be cheaper than other carriers and the charges are easy to compute/compare so there is no reason to complain on that. The bigger problem is they often have delays and sometimes cancel as do all airlines, but Allegiant will not accommodate you like others and have no worthwhile customer service. They typically only fly once/day and not every day so they cannot simply put you on another flight when there are problems. Bottom line is they can be a good choice if your plans can tolerate delays. Even with a delay, the Allegiant nonstop may be faster and less headache than connections often required on major airlines to get to small, regional airports. Cancellations are the big problem so they give a prompt refund but do not put you on another flight, do not pay for expenses like hotel or rental car, and if you must book another airline last minute then likely will pay dearly (or worse is all other flights get sold out). Overall, I had roughly 20 perfectly fine flights with allegiant, 3 with significant delays, and 1 canceled. The delays were somewhat tolerable but the cancellation was a nightmare.",Allegiant,trip_advisor,['Responsiveness']
7527,THE GREYHOUND BUS OF THE AIR!!,1. Always late 2.DISORGANIZED 3. Unprofessional 4. Dirty Planes 5. THEIR COMMUNICATION OVER THE PUBIC ANNOUNCEMENT IS INCOMPREHENSIBLE. 6. I expect trauma and drama when flying United. 7. How is this company still in business.,United,trip_advisor,"['Tangibles', 'Responsiveness']"
7528,Horrible SEATS - Avoid,"I fly 15 to 20 times per year... Typically on Sun country airlines out of Minneapolis. Frontier had a good price to Orlando not too long ago. My back hurt for 3 days. These are the most obnoxious uncomfortable airline seats I have ever sat in... Normally I would book the cheapest flight when we do but we will never, ever fly on this airline again. The seats are very important. We pay to sit in them and get from one point to another. When they cause back problems it's a no-go. Avoid this airline. These seats suck...",FrontierAirlines,trip_advisor,['Tangibles']
7529,Early bird check in with SW credit card ,How do you redeem your free early bird check in with the credit card?,Southwest,reddit,['NA']
7530,New York for Harryween.,"Went with my 19 year old daughter to NYC for a Harry Styles Halloween concert. This was a first flight for my daughter and I. Check-in was easy although I think $40 per checked bag seemed a little much. You can pay extra to choose your seat which I did in to NYC but I let the airline choose on the way home and both seats were fine. The seats were comfortable but not much leg room but overall not bad. The flight crew was great and I felt safe on the flight even though I’m terrified to fly. Would I fly Spirit again? Yes, not a bad flight for a first time flyer.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
7531,southwest vacation package,"We always fly southwest. Friendly stewards, comfortable flight. First time booking through their vacation packages. Will definitely book again through the package deals",SouthWest,trip_advisor,['Tangibles']
7532,Like the Smaller Airports,"Flight was late leaving Mesa airport, no reason given, but was at the end of the day. Seats are not the most comfortable but seem to have more leg room than other airlines. You do pay for water/snacks, and a carry-on suitcase $15, a checked bag $25 for 40 lbs. The return flight was a morning flight so on time. For a short flight, comfort is ok. We have flown twice with Allegiant this summer. Plus side, On the last flight, when the staff saw on my husbands driver-license that he was a Veteran, he was given the number for Customer Service to call, and he received his luggage and seat cost refunded! That was sweet!!! Thank You!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
7533,Fast and friendly,"We had an extremely early flight and two checked bags and we breezed through check-in and security. Our flight was as scheduled and the flight attendants were super friendly and generous with the snacks. Great movie selection there and back. The only negative is my daughter's screen did not work (there and back- what are the odds) but other than that, everything was smooth and timely. Flight back came in 30 minutes early.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
7534,Very convenient,"Since my wife and I live in SW Florida, this service out of Punta Gorda is inexpensive and very convenient. It's the only airline flying out of Punta Gorda. Parking, check-in, security and departures/arrivals are, for the most part, punctual.",Allegiant,trip_advisor,['Reliability']
7535,No chargers?,"First off why don’t you give fat people two seats? It’s unfair to those who take care of themselves to be squished by them. Also, my plane has no chargers in the back. With your flights already so boring it’s just screwing the customer for no reason and I’m gonna bite my toenails off. Never flying fight club again!",United,trip_advisor,['Responsiveness']
7536,DISGUSTING CUSTOMER SERVICE,"I want to express and share to all viewers the experience my mother received on Emirates airlines in DUBAI. We as a family originally always choose only to fly with Emirates for the great quality seats and meals, HOWEVER after the lack of service received and LACK OF CARE and not giving a damn about my mother’s welfare I need to warn everyone that chooses to fly with Emirates. If you are travelling alone, old, have low blood pressure, don't have strong English speaking skills, is vulnerable then I recommend do not send your elderly parents to fly with Emirates alone. My mother was at the gate of EK408, and was waiting for the 3-hour layover to get back to Melbourne. She felt fatigue and took a 15-20 min nap. THEY did not even CARE about the passenger who is clearly waiting to board the flight and chose to ignore my mother, and closed the doors. By then, my mother came to realise the situation and approached the flight attendant who was adamant that she will not enter the plane and clearly showed lack of empathy for my mother’s welfare. She was neglecting her stressful state and did not take any initiative to help my mother by even attempting to call the pilot or whoever is in charge to see if she could get on, ATLEAST TRY. My mother missed her flight, and if that wasn’t enough the aftermath was even worse. Emirates staff clearly prioritises the passengers by appearance and what passport they carry and definitely discriminates. As 2 young lovely girls who were also in a stressful state were booked on the next flight and was given a hotel to change. However on the other hand my mother was made to wait for 3 hours just until someone could speak to her, then they kept on promising her flights and 2 left and was not boarded. Even though she agreed to pay any penalty if that was the process, and on top of that, my mother an elderly lady was NOT given any hotel to stay or wash up or anything. I was finally able to get in contact with my mother after calling so many call centres, as my mother didn’t know how to put wifi on her phone, and the EMIRATES STAFF wouldn’t assist in helping an elderly lady to put wifi on her phone, to speak to her 3 daughters who were contacting the emirates security, dubai immigration, emirates phone centre just to see if there mother was alive. In my closing statement, I would like to share with everyone, yes emirates have a beautiful plane and beautiful meals, but if you miss your flight because of medical reasons, or god forbid get unlucky. You will get treated like NOTHING. I will never fly with emirates and I WILL NEVER recommend it. And I will share this with my family and friends. I ended up paying business class with AIR - INDIA just to get my mum home and not leave her stranded in Dubai airport like emirates were happily to do. AIR INDIA- WOW now that’s real customer service, go learn a thing or two from them. This airline does look pretty from the outside but is UGLY from the inside, and NO THANK YOU would I fly with an airline that discriminates and lack empathy.",Emirates,trip_advisor,['Empathy']
7537,Love United,"I think United is a much better airline than what you read about it. There is no comparison to me with American, and it's on par with Delta. The cabin crew has always been nice, and I love their new entertainment system delivery movies on my own device. It's a great airline, from the heart. (disclosure: this is sincere, I have nothing to disclose about United, not stock, no relationship, no financial ties, nothing at all).",United,trip_advisor,['Assurance']
7538,"Terrible airline, terrible customer service.","I will NEVER fly with Southwest again. They have cancelled my flights several times the day of the flight and have been hostile and threatening in forcing me to pay for flights when I had already paid. I flew to Phoenix this weekend to attend my husband's Dining Out with the US Army and when I tried to get home, they told me they had cancelled my ticket and told me I would have to pay an additional $363 to get home. This was the second time that had happened in less than two months. The airline tried to blame me and their manager literally threatened me. I have never written a review online and this airline has treated me so badly that I have to speak out. Terrible airline with the worst customer service I've ever seen.",SouthWest,trip_advisor,['Responsiveness']
7539,NEVER book DELTA,"I’m shocked Delta Customer Service DOES NOT give a damn about its own customers…. “We are very busy so we can’t help you…” Never, ever again with DELTA",Delta,trip_advisor,['Responsiveness']
7540,Unprofessional/ Price Scam,Where do I start. My bday plans was slightly ruined due to this airline. This was my husband and I first time using Frontier. We didn't know until we reached the customer service desk that in.order to get any assistance it was a $25 charge per passenger. Charges for any customer service need. Not to mention the staff was so damn rude with no exciting expression to greet the guest. So we spent 30 mins online before getting back in line. On our return the airline had a change of gate numbers at the last minute. They gave no email or text to the passengers until 20 minutes after the gate closed. Along with myself it was 12 other passengers stranded in Las Vegas until whenever. They gave no apologies no care. Some people had to stay 2 or more days to get another flight out. Due to this incident caused on the airline behalf we had to find somewhere to stay until the next day. Now once we made it back to Hou we had to walk around wait in line to look for our luggage that was on our previous flight. No assistance in trying to help once again. What a mess! I wouldn't recommend anyone to use this airline. I don't care what price they have because it's a lie! They didn't deserve a rating of 1 but I had to put something.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7541,"Hemos volado muchas veces por Avianca, mayormente hacia y desde Lima Peru.",Muy buen servicio. Proximamente estaremos viajando en esos mismos vuelos. Esperemos que sigan siendo tan agradables como siempre,Avianca,trip_advisor,['Assurance']
7542,Worst experience EVER,"It was the most horrible experience of my life. I am a retired Hispanic female. When I arrived to the Allegiant counter, I opened my app and had a notification that I was unable to check in through the app. I showed the notification to the female at the counter. The ""supervisor"" behind her informed me I had to go to the website and try again. Did I mention I'm retired. My tech skills are lacking. When I asked the supervisor if she could help me she said loudly ""your bag looks too large and if it doesn't fit in that box I need 50 dollars!"" I was traveling with my daughter who paid for a checked bag and a carry on. She only had a checked bag so we were good so I thought. With a large line behind me the two customer service females offered little to no assistance. I could have just fallen to the floor crying. I felt humiliated and ashamed for my poor tech skills. I thought about it all night. They were bullies. When my daughter and I arrived to the gate it was as if the females notified the female at the gate because I was targeted once again. She interrogated my daughter about my carry on. Awful...horrible...worst customer service EVER!!!! So will i recommend Allegiant to my friends and family??? NOT A CHANCE. I feel like I'll never get over this.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
7543,EN AVIANCA.....COMO EN COMBI,"hacia mucho tiempo no viajaba en una nave tan peQeuña con vuelos de conexion haciendo un total de 11 horas y el precio no fue el mas baratao pero me equivoque, Los asientos no reclinables espacios para las piernas menores a los normales; pagamos para llevar equiáje en cabina por tener cosas delicadas y no se permitió aduciendo falta de e pacio, lo cual era obvio ya que parecia una avioneta; en resumen MUY MALA EXPERIENCIA; la cual si de mi depende no repetirte NUNCA MAS Porque para ser tratado como en una Low cost pago 2/3 de lo que pague",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
7544,Great airline if you value terrible service and botched vacations,"Our Mexico vacation started with a United plane having issues with its brakes. After delaying the flight 30 minutes, another 30 minutes, and so on for a few hours, we had to catch a Lyft ($140 out of pocket) to the nearest airport. That flight got us to our layover in Denver where we had to spend the night - United paid for the hotel and $20/person which is about enough to cover a bag of chips and a drink in the airport. We caught our flight to SJD the next day and arrived 24 hours after our scheduled arrival effectively donating the first day of our vacation to United. I specifically asked the agent who moved our departing flight if they would cover ground transportation to the other airport and was told ""yes, you'll have to submit it for reimbursement on United's website."" I submitted our expenses to United and was told reimbursement is against their policy, they won't honor reimbursement, and was offered vouchers - the problem with vouchers is they don't address the expenses we directly incurred due to United, they have to be used within 12 months which won't work for us, and we'd have to actually pay United significantly more to actually pay for a flight - essentially a slap in the face. This isn't the first time I've had issues with United. If you book with them, expect delays, expect to pay more to get to your destination, and expect to be lied to.",United,trip_advisor,"['Reliability', 'Responsiveness']"
7545,Cheap and on time,"A direct, no frills airline. On time, friendly. No layovers and waiting, both flights were amazing, I thought no one could beat southwest but I was wrong they are neck and neck,",Allegiant,trip_advisor,['Responsiveness']
7546,Southwest is amazing,"I was on a flight as an unncompanied minior and there was a unexpected delay and they were so kind and compassionate to me. We were there for a couple of hours and two attendants named Brandon and Julia were especially empathetic to me, and not only me but that counted for other passengers as i observed. When i fly again i will most definitely be flying southwest.",SouthWest,trip_advisor,['Empathy']
7547,Never again will I fly Spirit even for Free,"Spirit Airlines booked  in February 5 day round trip non stop Newark NJ 10:40am to Austin Texas. *2 days after booking, the non stop flight became a connecting to Fort Lauderdale lay over 3hrs & same for return but with stopping return Orlando Fl layover 9hrs noone at Spirit during check in stated the bags do not need to be picked up and that same airlines makes sure of the connecting flight, so day of on plane, no screen for entertainment, no access to wifi and no complimentary snacks or water? And it gets better very small seating and no social distancing, my seat neighbor had to be 6foot 3, we were practically hip to hip elbow to elbow not cool when your in a middle seat because your spouse needs the space as while for aisle seating! Talk about CoVid pro-caustion? Seat neighbors mask under nose entire flight while flight attendants told him to fix it twice. So while waiting at Gate for exactly rhe 3hrs to connecting flight from Fort Lauderdale to Austin gate change with no screen display but over speaker annoucement stating rerouted gate, boarded on time but waited on board for 1hr 15mins then they have the nerve to charge for snacks and water and soda drinks; unbelievable almost half the passengers we heard stated 1st time flyers never again! Arrived at Austin TX 8:45pm wow 12hrs for a domestic flight unreal!",SpiritAir,trip_advisor,['Responsiveness']
7548,From really bad to terrible...,"From our previous review in 2021, there was no improvement, and if I allow myself to say, it's getting worse. So along with the multitude of schedule changing and incoming email advisories of the previously mentioned, our entire experience (pre-flight, so called customer service, etc.) has been a disaster, and this for 2 specific itineraries. To add insult to injury, we booked and paid for our flights in business class, only to have that changed. Recognizing that there is literally nothing that can be done with this company (extremely poor management from the very to top to mid-level) we decided to forefit our tickets and buy with Latam... MUCH BETTER !",Avianca,trip_advisor,['NA']
7549,Deteriorating,"It's been a couple years since I last flew Emirates and this trip I noticed a few things which led me to believe they were not of the airline they once were. The reason -- they are complacent in their own success and have taken their eye off the ball. I felt that the cabin crew were of a lesser quality that they once were (are they recruiting anybody ?). It's nothing I can specify, but in my opinion, they are not the airline they once were.",Emirates,trip_advisor,['Assurance']
7550,Worst and dumbest airline,Their reservation system is crap. Often have to re-enter the user information several times only for them to report an error with your attempt and request you to start over. Sometimes the prices go up while they delayed you. Then the crap site doesnt accept their Airline Mastercard and you get to redo everything several more times. Just the worst experience with these clowns. On my last flight they didnt deliver my bag and I had to find it myself on a cart outside of baggage claim. What boneheads this group continues to be.,Allegiant,trip_advisor,['Responsiveness']
7551,Complete rats,"If you don't want to pay 220$just for 2 40 pounds each bags pls don't use this company we really feel like they stole our money and plus that the costumer service horrible they don't even help you to put your luggage on the scale they tell you to do by yourself , and pluss that the flight was delayed 1 hours for no reason is better pay a little more for American airlines but you will recibe better servíce and not to much to check your bags, only 60$ in American for 2 bags of 50 pounds each one here more than 200$",FrontierAirlines,trip_advisor,['Responsiveness']
7552,Worst Airline - No easy cancellation,Worst Airline !! I had to cancel my flight due to medical emergency and there is no easy way to cancel the trip and get the refund. They say its an ultra cheap airline but its a scam. I bought 2 tickets for total of $122. When I requested refund they asked me to send doctor's note on a letterhead stating why you can not travel. They said they'll refund the ticket less $50 per person processing fee. Eventually I'll get like $22 LOL. Who's gonna go through the hassle of getting a doctor's note to get just $22. If they would have said they'll refund at least 50% of my total fare amount I would have got a note from my doctor. Worst worst worst experience. I am never going to use frontier airlines ever again. They should at least learn How to make customer's happy.,FrontierAirlines,trip_advisor,['Responsiveness']
7553,Puerto Rico 2019,"The flight attendants were attentive. Flight was delayed and the crew were always giving us an update and helped out the other passengers with a tight connection by announcing to give those passengers priority in getting off the plane. Bag was damaged and when I arrived in Newark, the customer service representative was very responsive and after assessing the bag, it was replaced on the spot in less than 20 minutes.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7554,Horrible service,This airline & their employees are the worse of all airlines. After buying a ticket and flight to colombia with a carry-on coming back they didn't let me fly with the same bag. And they were charging me double for it. Because my carry on was 1/2 inch taller. Hope people stop buying from them.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
7555,An Experience To Remember,"I had by far the dopest experience traveling w/ Delta ~ The team from ATLANTA are incredible! I wanted to take sometime to show recognition to Necee ~ very polity, positive and professional! Her interaction with the customers stands out from many & always kept a smile! Ms.Necee made me feel welcome & hospitality is truly incredible & just grateful for the experience! The Delta | Atlanta Team are wonderful people & genuinely in the service of helping & serving others! Thank you for the hospitality & all that you do & God bless!",Delta,trip_advisor,['Assurance']
7556,Good experience,"Had to fly on total of 4 different flights to go to Manchester, NH and back. All flights were pleasant considering we had to wear the masks due to covid. Being 6'2"" sitting in the exit row was an enjoyable experience. Attendants were pleasant and flight was smooth. Was able to read during entire flight and did not realize we were landing till the normal jerking when the wheels hit the runway.",SouthWest,trip_advisor,['NA']
7557,"Safe, Efficient, On-Schedule No-Frills Flights","We booked with Allegiant, because of the price and timing of the flights to Rapid City. We did have to pay extra for carry-on baggage, but understood that that is part of the economy aspect, that we can choose to travel with less, for less. I paid the extra for carry-on luggage, and the cost was still less than other airlines. The first flight (#1000) was from OAK - Mesa, AZ. where we stayed the night, then took the early connecting flight to Rapid City. Both flights were smooth and uneventful, approx 2 hours flight time each, and both flights were ON SCHEDULE. I emphasize that, as I have read other reviews on here where there were delays in other flights. Not sure if we were just lucky, or that Allegiant is trying to improve their service. Other positives: the Flight Attendants were courteous and helpful. The price was excellent, as well - tickets cost at least $250. less per person, than they would through any other airline. Save money, arrive safely!",Allegiant,trip_advisor,['Responsiveness']
7558,"Probably better than most, but still . . .","On time, landed a few minutes early. Pleasant and non-descript service. Not enough room in First Class to open my laptop and work. Small tray tables, fair (at best) food. Breakfast was exceeptionally bland. All in all, domestic first class has continued to degrade in service and quality over the years. Sorry - it was fine, but fine doesn't equal First Class.",Delta,trip_advisor,['Tangibles']
7559,Smaller airbus,"On a trip from Las Vegas to Leon México, the flight within the US was on a very tight double 3 rows type of plane. Isle seats have very narrow leg room, seats were worn down and thin. However , the airbus used by UA from Houston to Leon Mexico were much roomier, better leg rooms and with double 2 rows seating arrangements. The seats were more cushioned, could be a newer plane, but certainly made the travel more pleasant. For a bit more money, perhaps it may be worth looking into premium economy or business class if we can afford it or our health and well being would justify it.",United,trip_advisor,['Tangibles']
7560,Mrs,"Never fly in Frontier airline worst experience ever. SMF employees are rude, unethical, ..... traumatizing experience.....",FrontierAirlines,trip_advisor,['Responsiveness']
7561,Non Stop Flight,"My husband and I flew from Fort Lauderdale, Florida to Albany, New York on JetBlue. We couldn’t pass up the great deal ($89. each-one way) or the non stop flight. Our flight was great! Flight crew was friendly, seats are spacious and clean. They do have extended leg room seats but we did not purchase them. We received snacks and drinks since the flight was only 3 hours. Which was nice. We will definitely be flying JetBlue in the future.",JetBlue,trip_advisor,['Responsiveness']
7562,Can't beat their pricing,Good airline to fly with for price if they fly where you need to go. I feel safe on Allegiant. Stewardess are friendly.,Allegiant,trip_advisor,['Assurance']
7563,Nickel and Dimed,"The only good thing about Frontier is that it is cheap. Last time I flew with them, I was harassed about my personal bag size, even after I removed a sweatshirt so that my bag fit in their bin. They were forcing everyone to test their bags. They will try to nickel and dime you for EVERYTHING. No free snacks or drinks, small seats, tiny trays, but nevertheless they try to squeeze more money out of their customers. I will say the flight attendants on my last flight were amazing, attentive, and funny. But the gate agents were horrible.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
7564,"Fly Emirates, fly happy",Where do I even begin? From getting on the flight I was already amazed by the friendly staff. Everything was just smooth from the take off to the landing. The pilot quite did amazing and the service was just great. Can I just rave about the food?! It was just pure deliciousness. I’m quite skeptical about trying new things but I enjoyed everything that we were served from starter to main to dessert. It was the same even when connecting from Dubai to Phuket. Fly Emirates rocks and I can’t wait to travel again,Emirates,trip_advisor,['Assurance']
7565,The ONLY was to fly!!,"We opted to fly business class with Air Canada as it is a Star Alliance member...I cannot tell you how happy we were!! The staff was fantastic, the business seating was great...and for the first time flying across, we arrived well rested. The food selection was incredible...the drinks kept flowing...and when you lay down the business class seats...it made flying very good. Out of the legs of our trip, Air Canada made it the best.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
7566,Worse airline ever,Gate agent charged $25 bucks for a boarding pass because the freaking agent couldn't get to my QR code despite him being able to SEE I was checked in.,FrontierAirlines,trip_advisor,['Responsiveness']
7567,Pleasant Flight,"Pleasant flight, Air Canada understood the concept of long haul and the manner of their staff and the atmosphere in the cabin contributed to the overall feeling of wellbeing. One complaint would be that the toilets could be cleaned rather than tidied more frequently but that is a common complaint with most long haul airlines. My prime major concern was that I received another's dietary meal and when I was finally given ""mine"" I was unsure as to where it may have been which increased my anxiety about how safe it was to eat. Next meal time greater checks were made by the staff as to whom was receiving the special meals. I do hope this later practice is now being implemented each flight. Much of the media choices did not suit my personal taste but i am aware that it depends on what licensing they have. I have experienced this problem on other airlines too.",AirCanada,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
7568,"Flight over 1 hour late leaving, therefore missing my connecting flight & not another one for 24 hours.","Flight from San Diego was an hour and twenty minutes late leaving. Touched town in Salt Lake City approximately 9:00pm. My connecting flight was schedule to leave at 9:10pm. It took off at 9:08pm. There was not another connecting flight till 9:10pm the next day! So, I rented a car at 11:00pm and drove three hours to my final destination. They could have held that plane for 20 minutes. I've been on a Delta flight before and waited 20-25 minutes for an incoming flight that was late so those passengers could make their connecting flight, and especially now since there wasn't another connecting flight for 24 hours?????!!!C",Delta,trip_advisor,['Reliability']
7569,AVOID DELTA AIRLINES!,"I am leaving in the morning for Seattle, flew in on Alaska, and have to fly back on Delta. Their website is nightmare to use. It keeps you going around in circles, back to the same place to start all over again, I paid almost $30.00 for what I thought was an 'upgrade'. It is NOT an upgrade at all. It is only so you can choose your seat instead of getting assigned!!! Then, it tricked me into paying for insurance twice, and I believe I also paid twice for luggage!!! When I finally found a phone number to call, I had to wait for a call back. The agent could NOT find the information I was looking for AND he said I would have to settle the $$ dispute with the insurance agency, when they were the ones who messed up!!!! I am thinking of doing a class action lawsuit over their website and service. If anyone is interested please put 'DELTA' in the subject line and mail it to horst.jana@gmail.com. Thank you. I can see other people have scored this airline low as well. I have never had such crappy service in a LONG time. The last one was American Airlines....another nightmare.",Delta,trip_advisor,['Responsiveness']
7570,Getting better every day ,"This is an airline that is growing abs getting better every day . They are talking about having wifi very soon , the aircraft needs phone charges. Besides that the crew is very professional helpful",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
7571,If you need to change...watch out!,"We have avoided using this airline due to the connections. But decided to give them a chance. Unfortunately, one of us had to change our flight and trying to talk to someone to handle this was quite challenging. Called the number, clicked for English. Though the folks seemed to try to help, they would eventually tell me I had to talk to someone else. I spoke to five people over the course of an hour and ended up having to request my refund on-line. The challenge was the tickets of two travelers were joined and if one was cancelled, so would be the other. Finally I did get a woman to separate the tickets allowing me to complete my transaction on-line. The other frustrating part was I could not re-book unless I used exactly the same flights as originally booked and this just was not possible. So, refund was the only option and it was not much! The passenger that did travel said no hitches and on time. We did pay for upgraded seats.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
7572,Vegas Trip,"Flight to Vegas was good. We cut it a little close on our transfer in Denver but all was good. Flight from Vegas to Denver coming back was delayed, then delayed again, then canceled and we were put on a direct flight to Baltimore which was good. BUT we had to recheck in to the new flight. Since this was an existing flight boarding positions were already taken and we ended up being almost the last people on plane. There were 4 of us and we were all stuck in the middle of a row. Our seating positions had been great - at the beginning of the B section. We went to the counter and they had extra seats in business class but wanted $50 per person. We had sat by the computer and checked in exactly 24 hours to get great boarding positions and were not happy that we got stuck at the end after the plane change.",SouthWest,trip_advisor,['Responsiveness']
7573,Wedding on the Beach North Shore Ohau,Southwest just opened up new service to the islands of Hawaii. The price was excellent the bags flew for free. When buying 8 tickets it was the only way I could afford for the wife and children and spouses to attend my sisters wedding.,SouthWest,trip_advisor,['Tangibles']
7574,Long Haul,It was extremely comfortable for Economy Class. Food was acceptable and nothing strange was served up. Flew for main part of the trip on and A380 and was very impressed with the separated cabins. Movies and other electronic services were very good.,Emirates,trip_advisor,['Tangibles']
7575,My first flight with Air Canada,"Great trip - straight from Brisbane instead of having to fly into LA or SF.I liked it! Staff were attentive, food was great, good selection of movies and TV shows. Comfy flat bed.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7576,Basic but on time,Our flights were on time and we got great prices. We had no problems. We have flown this airline several times and only once had a terrible mess. The problem time was in December and bad weather. The airline put us up in a nearby hotel and gave me a voucher for another flight when I finally gave up on rescheduling the original ticket.,Allegiant,trip_advisor,['Reliability']
7577,Comfortable and enjoyable flights,"We departed out of Nashville TN direct to Fort Lauderdal, the boarding process is normal for Southwest and went quickly. Paying extra for the advanced check in is worth getting a spot in the the A group.",SouthWest,trip_advisor,['NA']
7578,Mr Abdulaziz,"I travelled on 07/11/2021 from heathrow to dubai flight no: EK030. This flight would be a memorable one thanks to Claudine & Dhouha (aka wendy). The found out we were on the way to our honeymoon and surprised us with flowers drinks, and desert. It was very thoughtful of them, and made the flight special and unforgettable, they even took pictures of us and printed them on the spot. Would highly recommend this airline and the flight crew are the most helpful and pleasant i’ve come across",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7579,Direct line to Accessibility Desk?,"Hi all, I wondered if someone might have a direct line to the United accessibility desk? I'm trying to call and each time I get transferred to the correct department the line goes dead. I'm calling the number listed on the website, 1-800-228-2744. Any help would be much appreciated.",UnitedAir,reddit,['Responsiveness']
7580,Mr,Impossible to book a flight without an American card / impossible to get them over the phone ... worst services,Delta,trip_advisor,['Responsiveness']
7581,Better off shooting yourself,"1 week before our flight to Greece (to get married/honeymoon) we were sent an email saying our final short flight home (of 3 total connections) would now have a 6 hour layover instead of 2 hours. When we arrived, that lay over was extended for 2 hours. Then another 1.5 hours. Shortly before midnight they cancelled the flight. Now stranded in DC they gave us no transportation, no hotel voucher, and no sympathy. As I write this review we are in the airport scrambling to find someone to watch our 5 year old son. Our dogs can hopefully be fed by a neighbor. We both had to cancel work for the day. We’ve slept maybe 4 hours in the last 48 as we’re on standby to hopefully get home at some point. Our bags are in NY for some reason. Not a single employee seems to care, or made it at all easy to coordinate a way home. Whoever reads this, do yourselves a favor and spend any amount of money it takes to avoid using this horrible company. If they are your only option, cancel your trip",United,trip_advisor,"['Reliability', 'Responsiveness']"
7582,Worst Luggage experience ever,"Just a terrible experience. They cancelled our flight and they could not rebook it before over 36 hours. The queue to rebook the flight lasted for almost 5 hours! And we ended up talki no to someone at 2am in the morning! But the worst part was the luggage part of the story. I asked my luggage to be pulled out. They could not release the luggage before at least 10/12 hours they said in first place. Than in JFK airport another extremely rude member of staff said that I had to claim my luggage from my destination airport. How could I do that if I was stucked there?? We had to stay in New York for three days and I had to buy clothes and other things I had there. Eventually my belongings were there before boarding the flight… Now I have filed a complaint through the website, but I have not been given any reference number or anything like that. I have to wait until they contact me. Is this going to be in 2025?? Their staff is not trained properly as three people say three different things. Will definitely avoid next time.",Delta,trip_advisor,['Responsiveness']
7583,"On time, friendly","When going from pvd to mco Southwest is our choice basically because it's the most convenient and the cheapest. Always been on time, friendly people, quick and easy check in. If we're going on a long flight then maybe we'd go to Boston where those flights are cheaper but it's more hassle and expense to park etc.",SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
7584,Misinformation and terrible customer service,"I had a flight booked with Emirates which was on their flex saver. However due to unforeseen circumstances, I needed to refund my flight. I called their Customer Centre on 16/2 to upgrade my ticket to the Flex Plus which granted me a full refund once upgraded. I upgraded over the phone and explicitly requested that I will need a full refund. The customer advisor said yes, I will get a full refund if I cancel my flight. It was an extra $1400 upgrade, just prior to paying I once again reinforced that I am definitely entitled to a full refund, she said yes. As such I proceeded to upgrade. Later I did in fact have to cancel my entire trip and as such filled the form out online. After waiting about 5 days I hadn't heard anything so I wanted to call back for 2 reasons. 1 to make sure that the refund was being processed and 2, if there was a chance that I could make an amendment to booking rather than going through the refund. Muyang over live chat said this isn't possible. I was very civil and explained that I understood, so when will i get my full refund. He at this point told me I won't be getting a full refund and instead getting a partial refund. I explained that I needed to chat with the refund dept, and he brushed it off, and just kept on repeating what was already said. After getting politely firm with him, he then transferred me to another department however it was not refunds. This is where Eliezer joined the chat. Eliezer was blunt, catty and very rude over live chat. When I said that I will leave her a bad review she replied with ""Perfect!"". The way she handled my enquiry is part of the reason Emirates is getting a 1 star review and depending on further discussions with Emirates, raising this with the Ombudsman. She repeated what Muyang said and had such an awful tone, that straight afterwards I called the Customer Service to complain. Even over the phone after I brought up this situation they explained that I must wait 15-21 days for my refund and then even longer for them to follow up on any complaints. As such the only course moving forward is going the ombudsman. Absolutely shocking customer service made even worse than being told incorrect information over the phone which has cost me literally thousands.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7585,Amazing experience but,"Flying emirates is always fun, this time I’m on the board with family of 6. My family is also amazed with Emirates services. Lay over accommodations, pick n drop food & Dubai luxury Fascinate everyone. The only problem right is we want to stay little longer in Dubai than our original flight which is April 8th. I am trying to change the date of my flight from 8th April to between 4-7 April, wants to explore Dubai in details. I spoke to Emirates representative, they advised me to call everyday, if theres same class flight available Emirates will change flight from Islamabad to Dubai. The days getting over & we are calling now twice a day in the morning & evening to find out flight availability If anyone can help change in flight it’ll make our trip double delighted.",Emirates,trip_advisor,['Responsiveness']
7586,Seat row 7,Up to 3 times a year I do visit Colombia in particular the capital city Bogoto. Flight is around 2 hours max. And it is always great to travel with AVIANCA airlines. Great service and friendly cabin personal.,Avianca,trip_advisor,['Assurance']
7587,Just plain bad,"Not sure what’s going on with this airline but the last two times I’ve used them is been a nightmare. Delays, poor customer service and just a bad experience overall.",JetBlue,trip_advisor,['Responsiveness']
7588,great airlines,Seats were very comfortable. Flight took off on time. We arrived early to our destination. The crew was very attentive.,JetBlue,trip_advisor,"['Reliability', 'Assurance']"
7589,Luggage,"What happens if I have added a check-in luggage but I have changed my mind and didn't bring it with me, can I go straight to the security check since I have done the check-in online and have the QR code?(I cannot cancel and refund the added check-in luggage)",FrontierAirlines,reddit,['Responsiveness']
7590,Bag checking unorganized ,"Bag checks take too long, waited two hours in a line that wasn’t the longest and people are rude and not helpful at all",SpiritAir,trip_advisor,['Responsiveness']
7591,"Very old aircraft, therefore very bad entertainment!","The flight was very good and very much on time, the staff were very nice and helpful, and the food was okey, but the aircraft is quite old and a little shaky. For this reason, entertainment is terrible. Very few options, no games, no maps, old-style screens, situated quite far from the passengers.... Thank goodness this is a short flight! But Avianca has more planes. They should upgrade this flight a little bit!",Avianca,trip_advisor,['NA']
7592,worst discriminatory experience as a blind man,"'hare Airport Experience When i first arrived to the airport, I arrived to the front desk at 4am to ask for disability assistance. I was left waiting for someone to come get to my gate until 450am when the flight was leaving at 4:55am, leaving the person taking me to fly through the gate at a really fast and uncomfortable speed. As a blind person, this was unacceptable given that it was extremely hard for me to understand what was going on. I made it to the gate, barely. On top of that, while checking-in online the night before, my son had no way to let the airline know that i needed gate assistance. A standard and easy to find button on any other airline i have used. Once on the flight, I didn't even get the instructions needed as where the bathrooms would be, which button i could use for help, or emergency knowledge i needed in case of an emergency. In addition to that, there wasnt any communication from front gate staff and assistant who took me to airplane that i needed assistance and therefore, i was not offered the opportunity to buy any refreshments or food. I really needed to eat or drink something but i was not given the proper assistance to get them. At this time, i would like to personally ask that those flight attendants be made aware and noted on their lack of support. Fort lauderdale Once I got to FT lauderdale, I didnt get any support to get out of the plane as it is required for people with disabilities and had to navigate exiting the plane by myself without any support. Once I got to the gate, I was waiting there for about 20 mins by myself and then 2 staff came that were not speaking in a language i could not understand, it wasnt spanish or english and i had no way to communicate with them. They were talking amongst themselves but i couldnt make up what it was being said. After 10 mins of discussion, they asked someone to come get a car to get me to the next gate. They took me to the gate and told me to wait where i was and that they would come and get me once it was my turn to board the plane. They never came back. I waited there an hour by myself and did not help me to get any refreshments or ask if i needed to use the bathroom. After sometime i began to wonder why they didnt come back, so i went to the gate and ask for an update, and they told me to wait and that they would come and get me. After some other time, I was still waiting by the counter and they forgot i was supposed to board only to realize that the plane was almost done boarding - it was at that time that i was then boarded. Again another problem since people with disabilities are usually the first to board. Once again, there wasnt any communication from flight attendants on emergency, food or bathroom support. On top of that, i was again not offered the opportunity to buy any refreshments or food. When flight attendants passed around, i was planning to purchase something since i had not eaten all day. They asked the people next to me, but not me directly. They just passed me. When i asked to purchase something, i was ignored. From there I hit the call button, but no one came and when a flight attendant passed, they could not communicate well with me. While i can speak english, since i was on a flight from florida to colombia, i expected at least to be able to communicate in spanish. I couldnt understand what she said, nor did she make the attempt to get someone else to speak with me if she didnt speak spanish. Starting from when i got to ohare at 4m to when i got home at 3pm, i couldnt have a single sip of water, or eaten any food because of the negligence, lack of care, and discrimination from nearly all the spirit staff - making this the worst flight experience i had in 20 years.",SpiritAir,trip_advisor,['Responsiveness']
7593,WORST AIRLINE IN THE WORLD,DO NOT BOOK WITH THIS AIRLINE! SO GHETTO. NEVER AGAIN!!!!!!!!!!!!! DELAYED FOR THREE HOURS DUE TO MECHANICAL ISSUE. THEY STARTED GIVING OUT WATER! WATER! WTF WAS THAT?,FrontierAirlines,trip_advisor,['Responsiveness']
7594,No frills bus “plane” commute….,"Basic. Cafeteria style, pay for your seat, bags, water. Seat does not recline. Recommend for short flights or quick get away. Flight attendants always friendly, pilots provide regular updates. Appreciate safe travel. Gate members in Tampa…hmmm, not so much; regardless the fact my personal item fit entirely in the metal bin and fit under the seat on my flight down…it was 1” too tall = $68 fee. Another way to make $$$. Self check in…hmmmm, no. Don’t use the kiosk…. You print your boarding pass, print check bag then wait in line for ????? Not sure what…? Save some money Spirit, replace some of those extra & crabby team members on your clock with another kiosk…",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
7595,Great Airlines,"the people at Delta are always helpful and easy to deal with, even when i needed to change from one checked bag to two they helped me right through the process.",Delta,trip_advisor,['Responsiveness']
7596,Do NOT fly Spirit,"Spirit is the most unprofessional airline I have ever experienced. Delayed flight, no representatives or disconnected calls when I tried to address it. They must thrive on never actually speaking to their customers. In flight they do not offer beverages, uncomfortable seats and the staff have the same respect for their workplace and customers that you might expect from Burger King. Late on baggage and poor communication (including a false cancellation) less than an hour to boarding via text message. If I seem like I am all over the place, it is because I had no idea if I would arrive at my destinations, and am still frustrated over lost money due to delays on their part. I would pay hundreds more to avoid this kind of stress in the future. They book online and then do what they want thereafter. I will never fly Spirit ever again, I suggest you do the same.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7597,Cancelled flight and terrible customer service!,"We booked an all inclusive vacation in Cancun for Dec. 15 - Dec. 22 with Jet Blue Vacations last February. Yesterday, August 4th, out of nowhere comes an e-mail stating that our flight was cancelled and rebooked for Dec. 16th, with the caveat that if they did not hear from us within a few days, they woudl assume we accepted the change. Nothing was stated about receiving a refund for the 1 night in the hotel we would lose as a result of such a change. We immediately called customer service where we wer put ON HOLD FOR 5 HOURS before we could speak to a live person. This person immediately said they could not help us and put us on HOLD AGAIN FOR 3 MORE HOURS. Needless to say, we cancelled the entire trip. It seems that Jet Blue, and Jet Blue Vacations do not talk to each other, and they have a total of 3 employees doing customer service for the whole world! We will never book with them again!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7598,Miss,Delayed our flight multiple times. Will not be booking with them ever. Never had this issue with jet blue.,Delta,trip_advisor,['Responsiveness']
7599,Always reliable,"We always fly SouthWest: fares are lowest, no charge for bags, flights are usually on-time, staff are friendly. What's not to like? Well, flights are usually quite full (as was this one) but the staff keep it all quite pleasant.",SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
7600,Best Airline,Travelled to/from Buffalo to Orlando for a golf trip. Excellent service and golf club transport by Southwest Airlines. Continues to amaze me that they include both golf club and ski equipment as a free service as part of 2 bags flying free.,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
7601,United crew in first class ,How does everyone feel about United crew hitching rides in first class? I’ve lost out on several plus points upgrades because there was one or more United employees sitting in first class.,UnitedAir,reddit,['Assurance']
7602,Flying to Orlando,I flew the Monday after Thanksgiving and after a storm. Big mistake. The security line in Philadelphia was about a 1/4 mile or more long. Take it seriously about the need to arrive early. My flight was over booked if I was not traveling alone or for my dad's funeral I would have opted for the voucher. The pilot made up time en route.,FrontierAirlines,trip_advisor,['Responsiveness']
7603,Great flying experience!,"I had an awesome overseas flying experience recently with Air Canada in their Business Class. Service from Chris and his crew was excellent! Enjoyed the food and the wine. If you can afford it, I highly recommend this service class from Air Canada. It is great to stretch out in their Signature Class seats for a 7-hour flight. Well done!",AirCanada,trip_advisor,['Assurance']
7604,Buyer Beware!,Save your time and choose another airline. I highly recommend anyone that's looking to fly Frontier to not waste your time with this airline. Yes- you may save a few dollars but you will incur a ton of headaches. DONT FLY FRONTIER!,FrontierAirlines,trip_advisor,['Responsiveness']
7605,Very slick for a budget airline,"I was very impressed with this budget airline. I downloaded the app and check in was so easy, no issues whatsoever. SFB and LEX are small airports so very quick to get through security. The flights boarded pretty early in a very organised way and left on time if not a bit early, which meant they arrived ahead of schedule....fantastic. The staff were all excellent, very friendly, helpful and yet very proffesional. I would not hesitate to,use this airline again and will recommend to friends who,want tomtravel internally in the USA.",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
7606,They don't even deserve one star but I'm forced to give one.  The savings aren't worth it U get exactly what u pay for!,"Horrible service and organization. Cancelled our flight after aborted takeoff and scaring the heck out of everybody. Took us two and a half hours to get a voucher for a hotel and food and when we got there the hotel's restaurant had closed so my child went without food for almost 24 hours because of the lack of organization and planning. When I'm asking for reimbursement for my food for the next day because the next flight was 24 hours later, spirit is telling me that I'm out of luck and I have to provide physical receipts. Who thinks of physical receipts when they're actually in the situation? They said it was because they wanted to make sure that I wasn't trying to get reimbursed for alcohol. I told them I crossed out the bar purchases on my screenshots and technically they should actually reimburse me for my alcohol because they drove me to drink! They will not take my bank statements or screenshots as proof. These guys nickel and dime you and then want more! I will gladly pay the extra $100 to $200 more for another airline and get better service and a free bag and no extra cost. Whatever you do, avoid Spirit at all costs! It is the Walmart of Airlines!",SpiritAir,trip_advisor,['Responsiveness']
7607,"""Affordable Spirit""","Traveling with wife and kid, we used this airline because it's affordable, works perfectly fine for all our needs I'll recommend. 👍",SpiritAir,trip_advisor,['NA']
7608,Old old old old old,"I must say, I'm a very frequent klm flyer and am used to rather outgoing air hostesses.... My God, this AC flight was serviced by hostesses where the youngest was appr 65 years of age and the oldest approaching 80. Not a smile, her mouth hang open and a curled tongue look towards back staring passengers. ""here's your food buddy"" that's what their faces seem to express. 8.5 hrs over the Atlantic it one thing but with those folks. Thank God there's competition. My Canadian neighbour Duncan always says that Air Canada has no right to exist. He's so right.",AirCanada,trip_advisor,['Assurance']
7609,good Airline.,the trip was pleasant.specially A380 aircraft is silent and seats in economy class are spacious. ICE is wonderful.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7610,London to Dubai and on to Cochin,Flight was delayed by 90minutes at Heathrow meaning the transfer at Dubai was tight but otherwise all very good. Food was better than average for airline meals and the standard of service very good. Entertainment options also pretty good.,Emirates,trip_advisor,['Assurance']
7611,9 hours of flight were great,"9 hours of flight were great. Well organized landing, easy take-off and landing. Not a single notice to the staff.",AirCanada,trip_advisor,['Responsiveness']
7612,Worst AIRLINE EVEEEERRRRR,These people are the most unprofessional stupidest airline there could be! First they are lord then a hour delayed then they don’t update anything in the stupid website! They don’t have a customer service with a human that can tell you anything and overall service is just wack! Please put this airline out of business it should not be a functioning airline period! Stop scamming and getting over on people when all they are doing is try to see their family! Big FU and never again I’m my entire life will fly with you people,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7613,Personal Item Bag,URL: URL Thumbnail: URL,FrontierAirlines,reddit,['NA']
7614,May I have my knees back?,"In the past I've enjoyed different coach and first class seats; I'm not partial to either. I was content saving my money in an economy seat but at 5'6"" my knees were crammed into the seats in front of me on both arrival & departure. I was flying solo but asked others about their comfort & they were bothered as well. It's so tight (a fart couldn't slip pass). I checked Dr. Google & learned United decreased the size of their seats. Too bad; the price was right but I didn't like riding with my knees in my chest for 3 hours...Never again...",United,trip_advisor,['Tangibles']
7615,Mrs,Cancelled my first flight rescheduled and I paid for 3 kids and 2 adults. When I rebooked they gave me credit. My credit was only good for one adult and previously had paid for 3 kids 2 adults! Then they cancelled my rebooked flight! Disappointed!,FrontierAirlines,trip_advisor,['Responsiveness']
7616,worse flight and worse customer service,"I wiuld never recommend this to anyone ather pay more than fly with this cheap flight. My flight got delay from 1130 pm till 2am and then they cancelled it. Instead of putting us on the very first flight in the morning, they out us on 10am flight. Missed my best friend's baby shower.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
7617,Absolutely the worst airline,We continually say we will never fly United and then are tempted by the lower fares on Expedia. Never again! They have run late almost every flight we’ve taken. They have completely canceled flights we’ve booked after waiting to board for hours. The attendants are typically the rudest of all airlines. We are adamant to say to NOT FLY UNITED!,United,trip_advisor,"['Responsiveness', 'Assurance']"
7618,"Late flights, rude flight attendants, lots of upcharges, terrible service, won't fly again.","All 4 of our flights were late. The worse being 2 hours late due to poor scheduling of pilots and crew. The majority of flight attendants were very rude. They upcharge for every little thing including a bag of peanuts. The in flight drink is about the size of a shot glass. Legroom is terrible. Flight home was only 1/3 full. Politely asked if I could move forward 1 row and flight attendant very rudely yelled that I need to stay in my assigned seat. She was the rudest of the bunch. On the flight up to kamloops, again, empty row in front of me and my companion. He moved up so we could both have our own row since we are both above average height. Flight attendant rudely told him his weight affected the weight of the 67,000 lb aircraft. Terrible service, will never fly air canada again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7619,Met all our expectations,Loved the suites / lounge for Business class clients at the Toronto Airport. White linen tablecloth service with an amazing staff. Food was freshly chef prepared and served with grace. Our experience got even better on the flight itself. After so many disappointing flights on American carriers the Air Canada experience was terrific. I look forward to traveling on Air Canada again.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
7620,Comfortable flight with unobtrusive service,I found this to have been one of my most pleasant flights. This was partly to do with having watched 2 excellent films that I hadn’t seen before but also because the service was just right & there weren’t loads of annoying announcements.,AirCanada,trip_advisor,['Responsiveness']
7621,Florida Trip,"We have flown Allegiant many times now - mainly to Las Vegas, but this trip was by far the best yet. Planes have been upgraded (much needed!!) and the flight attendants were very nice and friendly! Both flights have reassured we will continue to fly Allegiant!",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
7622,STAY AWAY!!!,"I don't suggest you fly with this company. The reasons I'm rating with 1 star are the following. I had a flight from Greece to Montréal and then I had to change flights to grab another one from Montréal to Los Angeles the same day just one hour away from the arriving time of the first flight. When we landed in Montréal they told us that our next flight got cancelled and that you have to re do the whole procedure from the start. After waiting in lines for 2 hours (after a 10 hour long flight) an Air Canada staff member comes to the line to tell us that we will not be able to catch a flight on this day and that we should book a hotel. She told us all the hotels are booked here so ""GO FIGURE IT OUT"". As you can imagine this caused a lot of anger as it was unacceptable. Oh! They said the reason our flight got cancelled was due to ""LACK OF STAFF DUE TO COVID"". I guess hiring extra hands in times of need are too much of a cost for a small company like Air Canada. Anyway after 100 passengers waiting in line to book their already paid for flight complained she went on to talk with an Air Canada manager. When she returned she told us that we will wait in line to rebook our flight as we were already doing and that we are going to go to a hotel for the night (she then proceeded to give us a list of hotels). She told us to keep the receipt and that Air Canada will refund you for your stay there. ""You just need to call THIS number"". (She gave us a number to call). I paid 250$ for a night at a hotel. Traffic was so high due to cancelled flights that you couldn't get a room easily. I was tired and frustrated so I got this hotel. Long story short I've been calling for the past 3 days to get my refund and Air Canada puts me on hold with an estimated waiting time of 3 HOURS. I called reservations (they were the only ones that picked up) to tell them what's happening. They said ""Yeah you have to wait 3 hours but then you will definitely get service"". I told them there's no way that's ok to say! I asked for an email that I can contact for possibly skipping the phone call and they told me ""No you have to wait on your phone call"". Keep in mind we are talking about a $1000 flight. And THIS is their CUSTOMER SERVICE. Regardless to say I'M NEVER TRAVELLING WITH AIR CANADA AGAIN AND I SINCERELY HOPE KARMA RETURNS THE GESTURE.",AirCanada,trip_advisor,['Responsiveness']
7623,Had to pay for a bag even if it was included,"Bought a flight from USA to Sweden. Added 1 checked bag for each person and it clearly said on the reservation that 1 checked bag was included for all 3 flights for each person. However, when we got to the airport, the check in lady was telling us that the checked in bag was not included for our child. She said since we were starting to fly with United and not SAS, we would have to pay for the bag. (Even if the reservation CLEARLY said 1 bag each included for the first flight as well). This is not the first time this happens with United. If we have added a bag when booking and it clearly says on the ticket, how can they say we would have to pay again??? Absolutely crazy! Will never fly or recommend United to anyone!",United,trip_advisor,"['Responsiveness', 'Empathy']"
7624,Great service and leg room,We were seated promptly and had a great flight Attendants were courteous and attentive. Load n was quick and easy to find.,JetBlue,trip_advisor,['NA']
7625,Fantastic!,"Delta are the guys! Covid has been the ultimate test for airlines and these guys are on top! Need to change your flight dates, no problem, they'll even give you money back if the flight is cheaper. Could not be more impressed! Have flown with AA but these guys are just so much more on top of it. If you're booking during Covid, don't worry about spending a little bit extra, it's money well placed!",Delta,trip_advisor,['Responsiveness']
7626,Baggage,"Southwest is the best airline around. They don't charge you for up to 2 bags that you check. At the baggage terminal I have never waited more than 10 minutes to get my bags. When I fly anywhere I try to fly Southwest. After I check my bags I don't have anything to lug around the airport when I get something to eat or drink or put through security. This is done. When flying in to Seattle or most airports they make you go to the floor that has the transportation exits anyway to get your baggage and most of the time has a bathroom. By the time I come out of the bathroom my luggage is there waiting for me to walk out the door get in a cab, bus to rental car company or anyone that is picking me up.",SouthWest,trip_advisor,['Responsiveness']
7627,Good Flight,"Full flight with on time departure, seat clean, polite and friendly crew. Flight time about 3.5 hours. Complimentary snack was cookies but I felt like I could not ask for cheezits instead, almost like I could only have one item. Narrow aisle so when beverage carts are serving, best not to leave seat. I had 1.5 hours to connect to another Delta flight in Atlanta and the lines for immigration and security were long. They did move fast but if there was any kind of hiccup, I would have been sweating it. I will allow 2-3 hours next time, just to be on the safe side. Will fly Delta again.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
7628,La peor aereolinea para un viaje internacional,"Son unos ladrones en el TK que compré decía que incluía un back pack y en el abordaje me lo volvieron a cobrar me toco pagar por un back pack $95 USD, fuera de eso en el vuelo no dan ni un vaso de agua para tomarse una pastilla, pésimo servicio abordo",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
7629,Trip to DC,Always great flight with Southwest. Staff helpful and friendly from airport staff to plane staff. Attendant very helpful with me purchasing a drink for me and my wife who was sitting in a different row.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7630,Why I travel on Spirit Airlines.. my number one choice.,I love Spirit Airlines and always travel on Spirit I always recommend Spirit to my friends and associates. Spirit Airlines have made great improvements with their airplanes. The seats very spacious it's very clean inside. The crew are friendly and professional. People complain that they have to pay for everything but the other airlines incorporate the charges in the fare. Speaking about fares..I can travel from FLL to Atlanta for 84.00 Round Trip sometimes. Of course it depends on how flexible you are. I travelled from FLL to MBJ one way a few weeks ago and i only paid less than 90.00 including seat. Some say that Spirit cancels but other Airlines cancels also. The next time you're making travel plans check Spirit Airlines before making a decision.,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
7631,Great flying with Delta!,"I love flying Delta airlines. They're friendly, courteous, willing and able to take care of all my needs.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7632,Pésimo servicio,Tres personas discapacitadas se encontraban en este vuelo y tuvieron que bajar las escales por si solos simplemente porque Avianca no cuenta con la capacidad de asistir a personas con tal manigtud.,Avianca,trip_advisor,['NA']
7633,"I've Been Traveling My Entire Adult Life, Have Never Experienced Such Awful Service On A Flight","I purchased a First Class ticket from Anchorage, Alaska, back home to New York City, after a week-long visit to Alaska's Talkeetna Mountains to do some exciting Winter camping. I paid more than $600 for a one way ticket. The flight attendant refused to serve me the drink that I requested, claiming that he didn't have the liquor, walked off, turned around, and proceeded to serve the person behind me their Jack Daniels and Coke with no trepidation. I then had a layover in Atlanta, at which time the Delta gate agent stood next to a column and took photos of me with his cell phone, while I sat quietly and alone in gate seating. I was just SITTING THERE. Alone. Scrolling on my phone. In response, I sent Delta a Notice of Spoliation to preserve the surveillance video on the concourse for the date that I travelled. So I purchased a First Class ticket to be treated like a dog, basically. I mean...come on. This is America.",Delta,trip_advisor,['Assurance']
7634,A welcome surprise,"Due to an annoying change in my flight from Sydney to LA I was determined to have a bad flight on the return leg. What a surprise! The Polaris lounge at LAX was fantastic with a shower to get ready for a long flight, a small restaurant that had the best food I've had in an airport and just the right amount of food. The staff on the flight were great too, friendly, happy and polite. I can confidently recommend United.",United,trip_advisor,['Assurance']
7635,Awesome service,Best customer service on any flight every mile of the way. Wheelchair service was waiting at each stop right next to the door of the plane.,Delta,trip_advisor,"['Responsiveness', 'Empathy']"
7636,First and Last time flying with Frontier,"I flew Frontier for the first time from Nashville to Denver. I will not be flying with this airline again. I paid for a carry on bag but decided to switch it to a checked bag. I expected them to charge me the difference in baggage, but instead was charged the standard rate of the checked bag in addition to the carry on fee, even though I didn't bring a carry on bag with me. Very disappointed in their customer service and will not be flying with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
7637,"Canceelled flight, promised things that we never got like hotel for missing conecting flight","Will try to avoid Delta in the future. Was told we would get a hotel voucher when we got to Seattle, then when we got there they told us that the plane was canceled due to weather and we were on our own.",Delta,trip_advisor,['Responsiveness']
7638,Great Spirit experience,Had a great experience with this flight from friendliest staff to smooth flying. There were no issues with anything,SpiritAir,trip_advisor,['Assurance']
7639,Delta does not honor veterans with baggage fee,"Most US-based airlines offer up to three checked baggage for veterans. Thank you to all the airlines who support not just active duty members, but also those who served. No thanks to Delta.",Delta,trip_advisor,['Tangibles']
7640,Rushed and rude,"Air canada seems to have the worst reputation in Canada and up until now I wasn’t sure, however now I know it to be fact. From services throughout the plane trip not working and hardly any service throughout a 4 hour flight to having to rush 30 minutes before our flight was scheduled to take off. We asked the attendant why it was so fast and we had still 30 minutes until take off and he simply said we would have missed the flight had we shown up any closer to the SCHEDULED departure time. This experience makes me feel even more sad and depressed to travel within our amazing country due to airlines like this that we have to take to get where we want to go. If I can, I will ABSOLUTELY be traveling with any other airline provider I can!!",AirCanada,trip_advisor,['Responsiveness']
7641,late,2 hours late leaving Punta Gorda. Packed in like sardines. Left Louisville early. Guess it was just OK for the price.,Allegiant,trip_advisor,['NA']
7642,Great flight,"From booking to boarding everything went smoothly. Checkin was so easy and our flight was on time. The cabin crew looked after us so well, food and drink was excellent the only problem I had on the flight out was the jack for my headphones was broke therefore I wasn’t able to use the inflight entertainment but as the flight was full there was nothing the crew could do. But overall a great flight and would use United again.",United,trip_advisor,['Responsiveness']
7643,Save you Money - Book Elsewhere,UNACCOMPANIED MINOR - How is it that the airline can change the flight time that has UNACCOMPANIED MINORS and NOT TELL THEIR GUARDIAN OR SEND THAT DA## EMAIL to notify said guardian that the flight has been changed to a much earlier flight?!?!?!?!? Do not use Spirit for any of your travel needs. Just pay the extra money to a different airline that isn't going to $hit on you!!! I am beyond pi$$ed and will be consulting my attorney. This company should not be allowed to exist!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7644,excellent,"Excellent in every way, staff excellent and very comfy flight and food excelent. no complaints what so ever.",Emirates,trip_advisor,['Assurance']
7645,You Didn't Complete Your Travel,"Booked a weekend trip to San Diego, and Southwest cancelled our 8AM flight using a Southwest Airlines e-pass ticket we bought at a non-profit silent auction. Southwest told us they could not extend the e-pass ticket, it was our fault we didn't fly to San Diego 13 hours later than originally booked. They didn't even consider extending our e-pass ticket to schedule a flight at a later date. I'll never fly Southwest Airlines again and I'll tell anyone I know to fly on another carrier. Their customer service sucks, just a bunch of ""I can't do anything for you, it's your fault"" robots.",SouthWest,trip_advisor,['Responsiveness']
7646,DONE with Delta!!!,"Sat on the tarmac in Omaha IN the plane for 3 hours!!!!! With little communication from Delta. Finally pilot came on and said they had detected a “problem” but they had a part being flown in from St Louis and a mechanic from Memphis and the plane would be fixed immediately. WHAT- no one available at that airport to fix an airplane and Delta did not have another plane for us . Our 6:30 am flight left at 2:30 that afternoon Everyone who had connecting flights obviously missed them and we arrived at our destination at 8 pm -then needing to drive another hour in the dark to our hotel. Missed an entire day of our vacation. This happened to us last year on a trip to Jamaica where they changed planes on us 3 times in Atlanta -the DELTA HUB and we arrived 8 hours later than planned, we were on the plane-mechanical problem detected ( after sitting there for an hour watching delta people run up and down the aisle) unloaded the plane as they said they were going to get us a different plane. Waited 3 hours Reloaded the plane- waited another hour only to hear the pilot say the plane they gave us was tagged to be repaired so unloaded a full plane again- waited 3 hours for a new plane",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7647,Bad food uncomfortable seats.,"Worst airline food I think I've ever had. Just not to my taste so glad bought a few protein bars to keep me going. The chicken was ok but the sides etc weren't great. The 'risotto' was rice with awful american fake cheese. The desserts were nice, but could have done with a proper meal not just sugar! Free alcohol as you'd expect but strangely completely different range on way out to way back. The IPA brewed specifically for Delta was really quite good. K1664 Blanc on the way out was lovely. Seats were nowhere near as comfy or roomy as you'd get in an Emirates / Qatar / Etihad plane for a similar length journey out to Dubai. Narrow armrests like on a short European flight and plastic seats so got very sweaty which was uncomfortable for sleeping. Got a bad back on the first flight as couldn't get right seat position. They also didn't recline as much as other airlines for similar length flights. Legroom was decent and in flight entertainment screen was a good size and resolution. Content was enough to pass a 6hr flight. Staff were friendly and helpful and during the flight there were snacks like Oat Bars, Biscoff and Sponge Cakes you could get from the galley. Toilets were clean and flights on time. If were doing the same trip again I might opt for Aer Lingus over Delta but the reason we chose Delta was for the same price we arrived earlier and left later so got more time away which was great but I think from experience with Aer Lingus they'd probably be nicer seats and better food.",Delta,trip_advisor,['Responsiveness']
7648,Good packed flight to Atlanta,"Good flight to Atlanta. Completely packed flight with airline asking for volunteers to give up seats but we were comfortable in First Class. Service ok, seats comfortable and flight was on time as was baggage. What more could we ask for. A good reason to fly first class even on a short flight.",United,trip_advisor,"['Tangibles', 'Reliability']"
7649,Dismal customer service,"After waiting on hold for 40mins, needing help as my wallet was stolen and I was left with no id, the client rep repeated only that I had to have id and should ask the police for help. I ask for clarity on what the airline process is in this case, he would only repeat the same useless information. I asked to be escalated to a manager who knew more and was hung up on. This, unfortunately, is par for Air Canada.",AirCanada,trip_advisor,['Responsiveness']
7650,Perfect flight - totally faultless,"Absolutely faultless flight, out and return. Travel in times of Covid isn't the easiest but Emirates were faultless and deserve applause for every step of booking and travel experience. Best flight I think we've ever had and really appreciate the staff and quality of experience. Well done - setting the bar high for all other airlines.",Emirates,trip_advisor,['Assurance']
7651,Frontier sucks,Rude staff Uncomfortable planes Sat about an hour at RSW waiting for gate when pilot said it would be 20 minute delay Never again Walk to Florida to avoid Frontier,FrontierAirlines,trip_advisor,"['Responsiveness', 'Tangibles']"
7652,Nickle and diming everything. Seats ok at best. Crew very friendly.,No frills flight but attendants and pilot were great. Drinks and snacks were charged and they did not take cash.,Allegiant,trip_advisor,['Tangibles']
7653,Cumulating flight delays,"It is time that all travelers started ignoring Frontier just like Frontier ignores its own clients. I am one of these unfortunate clients and this is my story. Just recently I bought a round trip ticket from Cleveland Ohio to Cancun Mexico. Right at the start the first flight was two hours delayed. The captain apologized for the delay and explained that it was delayed due to as he described as “domino effect” that started in Cleveland with the previous flight from Cleveland, OH to Las Vegas, NV. The captain did not explain what exactly caused the delay. A week later, on the way back from Mexico, the flight was delay for four hours. This time the captain did not apologize nor offer any explanation. As we landed in Cleveland the captain announced that the ground crew was short stuffed, and this could cause a “short delay.” The “short delay” was about two hours, before they started to unload luggage. One Frontier employee was hiding in the corner avoiding detection from the frustrated passengers. I found her in this corner, and I told her that I am diabetic, and I need to know how much longer it will be before I can gain access to my medicine. I also pointed out that there are parents with small babies in this waiting room with no place to sit. There was not even one chair in this area and no possibility to leave because it is customs waiting area. This lady told me that there is no one back there to unload the airplane and she cannot do anything about it because “she just works there.” I try to call Frontier customer line using the number published on Frontier website. The customer service rep simply hangs up on me saying that I dialed the wrong number. Finally, the “lady in hiding” admitted that this situation with this airplane had existed for a few weeks already causing this “domino effect” mentioned by the captain of the first airplane. A few weeks of cumulating delay and one on is doing anything to fix the obvious problem. IGNORANCE AND DISREGARD FOR THE COSTOMERS. DON’T FLY FRONTIER.",FrontierAirlines,trip_advisor,['Responsiveness']
7654,At Last,"Jet Blue flight 1586, May 21st, 2019 I used to love flying, getting to your ultimate destination whether It’s a tropical island or a cosmopolitan mecca, was half the fun. I marveled at flying since I was a child and thrilled at the opportunity for a good part of my adult life. There is no doubt in my mind that the service of commercial flight has taken a serious beating recently. Prices have gone through the roof while service has all but disappeared completely. Small seats, small bags of peanuts, no entertainment is just the tip of the iceberg. My jet blue flight wasn’t a thing of beauty but for once in a number of years I was completely satisfied. Of the more than 10 flights I took ther was one that I could call satisfying. The accommodations were still better suited for someone half my size but the flight left on time and arrived on time. They didn’t loose my luggage (probably due to the $00 I spent to have it fly with me on the same flight) and they gave me not one but two full cans of Coke. The full plane boarded orderly with plenty of room for everyone carry-ons. The dead pan flight attendants were attentive and at no time out of control, congrats guys. The seat back entertainment actually worked like they were supposed to and actually had sound, in English. My numbered seats were exactly were they told me they would be. The plane was clean and the pilot didn’t have to do a song and dance as to why we were sitting on the runway for a half hour, instead he kept everyone informed, in a 120 decibel range voice, where we were and the anticipated time of arrival. I checked my watch twice when we landed within three minutes of the scheduled time. A quick no surprises flight that now days suffices as a quality job well done. Still not close to my dream flight but I was completely satisfied. Flying is no longer reserved for the few who can afford it. Even illegal detainees are shuttled around the country by air. Airports are modern contemporary, destinations with restaurants that require a home equity loan to afford. But the services are better than they ever have been. I pray that the airline customer service doesn’t decline past its current low and if you need suggestions of how to squeak more dollars out of your passengers write me I have a number of items that you can charge extra for in mind.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
7655,Seat Change,I am pissed. I made my reservations a long time ago and selected my seat…a window in the same row as my daughter. I just got a notification to check in and I see that my seat has been changed to a middle seat and my daughter has been moved 12 rows away!!! This is BS Delta!!!!!,Delta,trip_advisor,['Responsiveness']
7656,Extra fees = Not worth it,"We knew when booking this flight that that price was only cheap because the airline charges a crazy amount for things like BRINGING A CARRY-ON BAG but the ridiculous pricing and extra fees just kept adding up. $2 for a can of Coke? No thanks. I'll fly American Air next time. On the plus side, the flight attendants were nice and very good at their jobs. I had a great flying experience, the fees just ruined it for me. By the time it's all said and done, you end up paying what you would have with any other airline. There's also the added inconvenience of them only flying CVG-MYR on Monday and Thursday. Overall a very meh experience.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
7657,Direct Houston to St Thomas,"Quick hop (25 Minutes) from Austin to Houston then a direct flight into St Thomas arriving mid-afternoon made for a perfect beginning of vacation and a late afternoon depature made for a pleasant last day. Also for some reason they treat the outbound as international so free drinks, but not coming back. The attendant was rather rude about it when we were surprised at having to pay for drinks since we didn't on the outbound leg. And let me state we didn't make a big deal about it, we just asked why. But again it is a very convenient flight.",United,trip_advisor,['Responsiveness']
7658,Worth the cost!,The flight was fantastic but oh gosh the lounge at Dubai was awful!!! The so called spa was dirty and dismal! The food mediocre and there were not enough day beds to sleep on! The return lounge was better but on a long journey you expect quality lounges! Will fly Quatar next time!,Emirates,trip_advisor,['Tangibles']
7659,Very professional crew -- food included free!,"When we boarded, we were given free earbuds so we could watch anything from a nice variety of movies, TV shows, and other types of entertainment. Each person had his or her own monitor on the seat back in front of them. On our evening flight, they served a nice little meal with free beer, wine, or other beverages. My husband is very tall, and we were able to purchase more comfortable seats reasonably ahead of time. Checked luggage was there when we arrived. All in all a pleasant experience.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7660,Worse Airline,"This is the worse airline it’s as bad as spirit, I did not pick this flight it was given to me from work but I will not fly again with Frontier. Departure was delayed an hours and it had one stop and was also delay an hour as well since I we had a two hour layover. And to mention the seats are so crappy and uncomfortable. Never again. spend the extra money to get a better airline.",FrontierAirlines,trip_advisor,"['Reliability', 'Tangibles']"
7661,The best!,"Once you travel with Delta, there’s no going back to a different airline, the staff is super nice, the flights are on time, they treat you with pleasure, they enjoy giving good service! The only thing that I had a problem with, was their app online, I wasn’t able to do check in online, going or coming back, I’m not sure why. Other than that I LOVE delta!",Delta,trip_advisor,"['Reliability', 'Assurance', 'Empathy']"
7662,It's tough to be good during the holidays,"With the hustle and bustle of the holidays, it can be difficult to provide good service - but Delta - both on the ground and in the air - provided very good service. Only complaint was that the gate was far, far, far, far away from check in, but counter agent 'warned' me and called for a 'ride' to ease my concerns. On both legs of the trip - it seemed I was destined to visit extreme ends of the airport.",Delta,trip_advisor,['Responsiveness']
7663,Trying to check in for flight. Currently international in Cancun to fly home to Boston tomorrow. What now?,URL: URL,JetBlue,reddit,['NA']
7664,SO INTERSTING EXPERIENCE,The airport in Montería is so hot and short. There is so much hotel at the city town but is a caos generally.,Avianca,trip_advisor,['Tangibles']
7665,Excellent experience on Allegiant Airlines,My wife and I are frequent flyers on Allegiant Airlines to Las Vegas. The employees are efficient and caring. The flight crews have gone out of their way to provide excellent service.,Allegiant,trip_advisor,"['Assurance', 'Empathy']"
7666,Pleasantly satified,"The flights I took so far were on time, well attended by the flight attendants and pilots, and no negative issues.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
7667,Emergency,Emergency landing in Bakhu engine failure. I just came to know this happen third time……….,AirCanada,trip_advisor,['Reliability']
7668,Flights consistently canceled with no viable replacement.,"Booked flights 2 separate times and they canceled them, replacing them with flights more than 12 hours later.",FrontierAirlines,trip_advisor,['Responsiveness']
7669,Not a bad trip but bad news during it.,"The trip was fine and up to the high standards of Emirates. The bad news was when I got to Dubai to find that I was losing my silver status at the end of Feb. How can they take points off you that you have earned. Ridiculous. Anyway I will now be looking at One World in future. I’ve been loyal to Emirates for many years, always first choice when travelling east.",Emirates,trip_advisor,['Reliability']
7670,Poor,Totally disorganized flight flew 1hour late they had people in ques for 1 hour . Poor service on board . Rude staff,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7671,Great experience,"Best of best, kind and gentle, supportive, easy, Wheel chair service best of bes in support, kind And gentle, considerate.",SpiritAir,trip_advisor,['Assurance']
7672,Allegiant Airbus a320,"I prefer the Allegiant a320 Airbus to the Boeing 737 commonly flown by Southwest. The a320 has wider isles and is easier to pass. The a320 can be boarded and exited fore and aft at PIE international, a plus. The flight attendants were standard issue with no outstanding characteristics. With that said, there has been a recognizable uptick in Allegiant's overall friendliness and attentiveness by their flight attendants. The seats are best suited for shorter flights of under three hours. Anything longer and they would become uncomfortable. This is a no frills flight. Everything is an additional cost, seat assignment, over head storage, etc. If you're looking for reliable, economy class, no frills transportation Allegiant is worth considering.",Allegiant,trip_advisor,['Responsiveness']
7673,Lack of Customer Service,"WISH THAT THERE WAS A NEGATIVE CHOICE. When entering the plane I was asked to fit my bag into a slot by the door I could not get the bag to go all the way down and this caused me to pay $50.00. I was upset with myself because I thought that I must have purchased a bag that was too big for the free carryon. However, when I sat down I easily slid my bag under the seat in front of me exactly like both passengers beside me who paid zero for their bag. I was confident that Allegiant would see my pictures and realize that this was a situation where they could practice good customer service and refund me for the error. This did not happen, they ignored me for 2 months then sent a generic email saying that there was nothing that they could do. If I were Allegiant I would want to be the airline with the lowest airfare AND best customer service. SORRY, Allegiant, you have a long way to go on the customer service end. Ignoring your customers and not trying to talk to them to fix an issue is just sad all the way around.",Allegiant,trip_advisor,['Assurance']
7674,Do Not Fly Frontier,"Horrible experience. They changed our flight to Denver two months before taking off from 9 am Friday morning to 10 pm Friday evening, for no reason. We lost a whole day. Then, they also changed our flight from Wednesday at 5 pm to Wednesday at 7 am. We lost another whole day and had to wake up at 3:30 am to leave. Then the Friday at 10 pm was delayed until 11 pm, then 2:20 am, and then canceled. They did not rebook us on the next flight. We scrambled to make a 10 pm the next evening and it left at 2:20 pm. We arrived in Denver at 4 am. And now lost three days of a 5-day trip. They did not care at all and offered no explanations or apologies. We lost money on hotels and it ruined a college tour trip where we did not get a tour we had to preschedule-whole reason for the trip. They are also not nice.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7675,Will fly again..,"Small airport and very busy! Check in was easy and staff friendly. Very efficient and thorough with security. It is good we were there two hours before boarding because the line was long. Would be nice to have a bigger area for them to line us up and for them to work I'm quite sure. Inexpensive and the plane was neat, tidy and seats had a lot of leg room. We were in there like sardines. Stewardess and pilot all friendly. You do have to pay for drinks/snacks. Bring your own if you need something. We will fly again! Thanks!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
7676,Kick Spirit to the Curb. Fly in Comfort and Class on JSX,"Nightmare experience never flying a commercial airline again. I have flown Spirit for school and work roundtrip once a week for many years. I used to purchase my weekly tickets 4 months in advance. I never had a problem until today. I typically request a disability seat as I am disabled as well as a senior but due to limited ticket counter staffing hours and inability to reach a live person on the phone I was unable to book the disability seat manually on my own when i booked today’s and last weeks flight. I sat in the same seat today as last week, in the front row in seat 1F. I never have luggage. I had a small purse with me that has two straps that I typically hold or place under my seat. I have never been asked to place my purse which is like 10 x 6 inches in an overhead bin and i told the flight attendant that. As i am disabled and have no use of my right dominant hand and arm, it would be difficult in light of disability to retrieve my back. I have had 2 surgeries and have my medication in my bag. They do not provide water at no cost on spirit. So i brought water to take my medication once on board the flight. Anyway, when i told the attendant I have never been asked to do that , she told me i could place it under the seat. I complied with her directive and placed it under the seat. There were no other bags under the seat and the small purse was not encroaching on the leg space of passengers behind me. As i am disabled and have no use of my right dominant had and arm, i was trying to use my left hand to push the purse under the seat. As i am doing it a male flight attendant, attempt to grab my purse out of my hand. I was shocked. He said as he is trying to snatch my purse, “this needs to go up here (referring to a bin). I said she pointing to his coworker told me to put it under the seat. He snapped at me in front of everyone and said” No, she didn’t.” I said yes, she did. Then the attendants proceeded to call to have me removed from the flight. They were incompetent, ignorant and unprofessional. I should not behave had to explain in front of the entire plane that due to disability and medical necessity why i needed to have my purse. The supervisors who showed up were just as incompetent and unprofessional. Spirit staff refused to provide their names or id numbers. They asked me which flight attendant told me i could leave the bag under the seat, I didn’t know what nationality the attendant was. I said the obese one. I didn’t know how else to distinguish her from the other staff on the plane. They all had dark hair etc. They were offended by that factual statement. If they provided their names and their name tags were prominently visible I could have identified her by name. Since they refused to provide basic identifying information, I was limited in terms of how to identify the attendant. Then, the captain stated he did not want me on the plane for no reason. I had to disembark. Upon exiting the plane passengers were clapping. I don’t know what they were clapping. If they could abuse their power and do this to me, it could happen to anyone. The way i was treated was wrong. I was publicly humiliated and to make matters worse ignorant people clapped while I was being subject to disability discrimination on a plane. What is the world coming to? They refunded my fare but were unable to even give me a receipt. I booked a flight on JSX, private charter service, to get to Burbank by a deadline. It was a game changer. Elegant lounge with outlets at every seat. No crowd. Lightening fast boarding. No invasive security. Top notch customer service. Free water, tea and espresso crafted drinks. Free beverages, snacks and alcohol in flight. Plenty of legroom and free WiFi in flight. No obnoxious low class passengers and flight staff to deal with. A private terminal with a private airport. I will gladly pay more for superior service and fly JSX to SoCal every week now than Southwest or Spirit. Only saving grace from this traumatic experience today was flying JSX and kissing commercial flights goodbye forever,",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7677,The worst customer service imaginable,The customer service in Cuzco airport and phone call service is disgraceful. They have lost my luggage for over 1 month. This is due to poor staff training as they have been continuously neglecting responsibility and ignoring my phone calls. I had to make several trips to the airport to get updates and the staff were uninformed on international policy and blatantly rude. The customer service via telephone have been a nightmare likewise. -hanging up the phone -refusing to do a simple task like transfer my call to a different department -making incorrect assumptions that I’m an American. -ignoring my request for a manager -telling me my bags are in Japan and Dublin in the same phone call -suggesting I pick up my bag from Japan?! -ignoring my request for documentation for insurance purposes. My trip to Cusco was ruined by Avianca. Everyday I was contacting them with no progress. As a customer I was completely neglected and I don’t wish this on anybody.,Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7678,Never use this airline,"This is possibly the worst airline in the US. The staff at the airports are extremely rude and do not know their airlines own rules for flying with certain items. The online website is terrible, you will never be able to adjust your flight if needed because the website does not work properly. If that’s not bad enough you will never get to speak to a customer service rep on the phone. They do not ever answer. You will just sit on hold.the entire time. Do yourself a favor and fly Southwest.",Allegiant,trip_advisor,['Responsiveness']
7679,Why are some flights not showing up in searches?,"Looking at flights from CHS to PDX. When I do a search it only gives me one option through MDW and shows no options through DEN. There is a flight from CHS to DEN that gets in at 9:30 AM. There are then three nonstop flights to PDX, all at least 90 min after getting into DEN, that don’t show up as a ticket option. Is there a reason why I’m not able to book those as one trip?",Southwest,reddit,['Responsiveness']
7680,Easy flying with my dogs!,"Travelling with nervous dogs is never easy. My friend kindly joined me as I flew two of my dogs (as hand luggage) to our new home on the east coast. Both of these dogs are very nervous travellers so I had nightmares for days on how this might play out. BUT, the staff were amazing. Both dogs needed sedatives (vet prescribed) and one wore off midflight. I asked for some butter to coat it in and had to administer it midflight to a crated dog under a seat. It was a breeze thanks to the help of the staff. Easy peasy. LOVE flying Air Canada - both economy and business. Great food in business class and wonderful staff through out.",AirCanada,trip_advisor,['Assurance']
7681,Excellent service,"Good service on board. Nice food and great attitude by air hostess. Flight was full. It took two & half hours to get the luggage at Newark airport, which was pain full. ACtually flight came in early by an hour.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
7682,Delta airlines,I always fly delta air lines because they treat you all right. They are on time to get you to your destination. The best thing is to get sky miles account to get free miles and all the discounts .,Delta,trip_advisor,['Assurance']
7683,Extremely Poor Airline Experience,"I recently had my first and last flying experience with Allegiant Air. My initial flight I had booked experienced 5 delays, where they held us at the airport overnight for a total of 8 hours of delay time all for them to end up CANCELLING our flight when it arrived due to an overworked flight crew. This airline knew hours prior that this was going to happen and they should have sent us home then. When it came time to rebook our flight the ticket agent didn’t even know how so I was handed a phone number and told to do it myself. They could not get me rebooked into our destination airport until 3 days later so I was rebooked into an airport 2 1/2 hours away from my destination. After keeping us overnight, cancelling and rebooking our flight we’d been in the airport for 12 hours. Not to mention we have a 10 month old baby which they couldn’t even accommodate us with a place to keep his milk refrigerated. The flight we were rebooked on then experienced 4 delays, causing us to depart almost 5 hours after our scheduled time. Once we’re finally cleared to leave the gate counter and flight attendants couldn’t get the count to correctly match. This process took 45 minutes between them counting us and ultimately checking each individuals name off the manifest. This was all after we’d already been sitting on the place for over an hour due to a maintenance issue with the bathroom leaking. When it came time to fly home we were about to leave for the airport when we received a text stating our flight had been delayed, and then another text for an additional delay. We didn’t leave until two hours after our scheduled time. I would NOT recommend this airline to anyone. Their staff is extremely rude, unequipped to handle these situations, and they are legitimately NEVER on time. We experienced 11 delays and one cancellation during our trip. I will never be flying this airline again.",Allegiant,trip_advisor,['Reliability']
7684,Ugh,"Flight was a1020 am. I was in group b, boarding was good. The problem came when the engine wouldn’t start, waiting on the mechanic, then we had fuel problems. The smoke smells came in the plane. Next they ask for 18 passengers to get off the plane, my crew got off. We were offered 700. Vouchers for future flight. My problem was when we got got our boarding pass, we were in group c the back of the line. And our flight didn’t leave until 5pm. So I ask the ticket agent why was we last to get on the plane headed to Vegas, she get smart and say I didn’t ask you to get off, I told her I didn’t tell your plane to malfunction. She could have let us got on after the A group got on. Anyway the first plane everyone had to get off the plane.",SouthWest,trip_advisor,['Responsiveness']
7685,"Always a pleasure flying with Emirates A380, Another Pleasure when you get a seat on the upper deck.",I love flying with Emirates especially on their A380's. It si an added pleasure when you get a seat on the upper deck. especially on the couple seat where only 2 passengers are seated. Yes! some Emirates A380's have economy class on the upper deck with 2 x 4 x 2 configuration. This is very comfortable as i was travelling Solo and got the couple seat which is very comfortable. Always a Joy to fly with Emirates.,Emirates,trip_advisor,['Tangibles']
7686,Worst Customer Service team,Worst customer service team in airline industry not willing to listen your concern . charged my card wrong and then not able to help .,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7687,What has happened to Emirates,We have used Emirates for numerous trips to Australia-- will not do so again. Dirty seating area - previous plastic left in baskets etc. Foof VERY POOR quality.,Emirates,trip_advisor,['Tangibles']
7688,Incompetence,"My flight out to San Diego went without a hitch, but my flight back home was cancelled three times in a row. The reason for the cancellations was that they were understaffed to make the flight out. Being that it is Thanksgiving week, I’m sure most of the passengers - including me - are in a hurry to be home for the holidays. After having to book a hotel and find another airline to fly with, I called Frontier to ask for a cancellation and refund for my booked flight that had been cancelled three times. Even though I was perfectly polite and civil, the representative on the phone hung up on me. As recompense for the cancellations, I received $150 in flight vouchers ($50 for each one), but you can bet I will NEVER book with Frontier ever again. This is completely unacceptable.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
7689,Viagem de lazer,"Aeronave nova, tripulação muito cortês, serviço de bordo perfeito, comida boa para o padrão econômico.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7690,Worst service ever,"They bumped my flight gave me a $300 voucher for future flights. I tried using my voucher it would only allow $135 to be used as it only covers the flight. So when I went to purchase my flight with my baggage and seats selected it tried charging my card for $300 additional which it declined. When I tried to cancel because I was not aware my voucher was not true in value they told me sorry it's a one time use and unfortunately they can't reissue the voucher. It's just lost. I will never fly Frontier again and I will definitely let everyone I know not use them as well. They have no customer service number you have to chat with someone via text, which are extremely rude.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7691,Inconvenience not worth the cheaper flight,The inconvenience they have caused us on both flights to and from. To Destin it was a 2 hour delay and home was a 5 your delay. Gave us a $50 voucher. For what it costs a lot more to fly than $50...... no customer service available had to have someone from airport admin call someone from Allegiant to advise over 100 passengers of what the situation was as they didn’t advise of the delay until everyone was checked in... not worth the cheaper flight. Will never fly again.,Allegiant,trip_advisor,['Responsiveness']
7692,Legitimate organized criminals and scammers,"I am not the type of person that rights bad reviews. But this is a fair review for my last two experiences with this big scammer corporation that is hiding behind the government and protected by the elite. Before covid 19 , in March.2020 while I was taking my return flight from Sault St. Marie to Toronto , Ontario, Canada. Couple of handsome suit wearing guys appeared at the airport hall while we were waiting to enter the airplane (After already we checked-in , we did boarding and everything ) . Lady appeared and was shouting, we need volunteers to give up their seats, WE HAVE EXTRA 12 PERSONS WE NEED 12 PERSONS TO GIVE UP THEIR SEATS !!!! So, someone asked , will there be any compensation or hotel voucher or anything ?? She answered NO, NILL, Nicht !! SO nobody volunteered to this travesty, they overbooked the flight because they are money hungry .Full stop After 20 minutes, she came again, so no body wanna volunteer, I will start to choose randomly . I felt like we are in prison or martial art or young kids at school . Then she announced, the flight was cancelled due to bad weather ! PORTER airlines were just next to it and they were flying with no problem . I asked for a refund, she gave me half the price, took it , paid one way ticket with PORTER airlines with almost the same price , but went to Belly Bishop airport instead of pearson, so I wasted about 1.5 hrs extra for this non-sense I was stupid enough because I did not learn the lesson , all I remember was my good old days with aircanada , while they were using best airplanes But , I made the same mistake, this times after covid19 . My flight was from YYZ (Toronto ) to SJO (San Jose Costa Rica) to volunteer there. I booked the flight 3 weeks before the travel date , and I received the email below from them after one week that the flight was cancelled . With noticing the reason (Government and or health issues ) With noticing that the flight was booked on a short time to be sure that there will be nothing much to change within 3 weeks, With noticing that the flight was cancelled just one week after booking, two weeks before departure .... With all these notices, I am sure that they are scammers. THey know what they are doing, they make virtual flights to anywhere in the world.Grab and collect some money, then cancel the flight , take allthis money on their pockets , no refunds, the so-called (Assumed) (Virtual ) voucher supposed to be send withing 6 WEEKS , not 6 days . 6 WEEKS to get your VOUCHER (Credit ) back not your money . I wish I read these comments before I book . Now, all criminals take COVID as an execuse (Carte Blanch ) to do whatever they want whenever they want , argument to covid 19 BS I DO NOT RECOMMEND AT ALL . Either they do it intentionally 99% Or they are so scared and cowards to fly 1% In both cases I will never use them again , OOPS, I have to use my voucher again , when it arrives, by email !! GOD knows when",AirCanada,trip_advisor,['Assurance']
7693,Schedule Changes,"I flew with Air Canada a couple of times recently and both times they changed their flight schedules, which forced me to have to change my connecting flights because the connecting times were affected. These were major inconveniences as these happened only a few weeks before departure and available seats were limited, not to mention the wait I had to endure to talk to the booking agents and to convince them the changes were not voluntary, and, therefore, no change fees should be paid.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
7694,Pretty straight forward,"We've been flying the ""red eye"" for a couple of years now, and find every employee to be very nice. We're really big fans of that ""peanut"" airline, with these guys coming in a close second.",JetBlue,trip_advisor,['Assurance']
7695,Don't fly Frontier!!!!,You cannot pick your own seats separating you from whoever you came with unless you pay 75$extra. Me and my boyfriend seats were separated even though we paid together. Your carry on is as expensive as a checked bag!,FrontierAirlines,trip_advisor,['NA']
7696,WORST EXPERIENCE EVER,"THE worst flying experience with Air Canada from Montreal to Toronto on March 2, 2020. I frequently fly with them.....including flights to India and it had not been until now that I realized what the reviews meant when they called Air Canada inhumane. I was on board 2:30 PM flight from Montreal to Toronto (Billy Bishop). After boarding and almost on our way to Toronto, the flight overturned. We were asked to deboard the plane as the weather conditions in Toronto were bad. All flights to Billy Bishop (Toronto) were cancelled. Firstly, I was automatically rescheduled for a flight at 6 in the morning for the next day. On the reassurance of a customer service agent from Air Canada that seats might be available for an earlier flight to Toronto (Pearson), I stood in line for 1.5 hours trying to get on an plane back home. I was put on standby for a 5 PM flight at 4:30 PM and asked to run to the gate. I obviously was not put into that flight. Then they put me on standby for a 6 PM flight at 5:15.....again after standing in line to have myself heard. All this while, no food or water was offered to either me or other customers on board with me. 4 hours of running around and not until I got mad was I even heard. When I asked for a food voucher.....which was the least they could do given the situation, my request was not heard, as if I never said it.....on repeating myself I was given puzzled looks like I am asking them for something totally unreasonable. To top all that, it was so obvious that Quebecois passengers on standby were given priority on both flights. I cant believe that all this while I actually supported Air Canada despite all the bad reviews and this is what I had to go through for a mere 50 mins flight. Thank you for nothing Air Canada.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
7697,San Diego Jet blue gate agent manager.,"The jet blue supervisor in the San Diego airport is completely out of her mind, on a total power trip while leaving customer service and any concern for the client experience at the door. We flew TO CALFORNIA on jet blue with our dog, when we go to onboard our flight back home to Boston they refused to left our dog board bc she was 2 pounds over their self imposed limit, keep in mind they were fine with her flying out but not getting back?!!!? I will never be flying jet blue again based on my experience with that gate agent. Most unprofessional customer service person I’ve ever come across in my life.",JetBlue,trip_advisor,['Responsiveness']
7698,Seat Assignment,"My wife and I booked a trip to Ft. Myers, didn't purchase seats. She was assigned a window seat, and I the window seat directly behind her even though the flight was relatively empty and the middle seat beside her was unoccupied. So if you don't purchase seats, Frontier separates married couples so they know to buy the seats next time? Newsflash: there won't be a next time.",FrontierAirlines,trip_advisor,['Responsiveness']
7699,Terrible,Terrible gate attendants with no knowledge of how to do their jobs correctly ! Train your staff better so they call all boarding zones to the plane!,FrontierAirlines,trip_advisor,['Assurance']
7700,Never fly with Frontier,"Horrible experience. They tell you to get here 2-3 hours early to ensure you won’t miss your flight. First time flying with Frontier and I will ensure my family, friends, co-workers and I never fly with them again. You have a 2-3 hour wait time upon arrival for bag check in, you have no staff prioritizing certain flights first especially with a line that long with different departure times. My family and I are along with 30-40 other people missed their flight because of Frontiers inconvenience. On top of my family and these 30-40 individuals that missed their flight, frontier had the audacity to charge a 99$ rebooking fee. Workers should’ve seen that the check in line was the problem as evidently 30-40 individuals were waiting for a new flight. I attempted to complain about the issue as I was standing in line by calling 1 (833) 732-2296, and all I got is 7 individuals answering and hanging up on me. One by the name of Chris whom was a supervisor according to him and another person named Vanessa and the rest who wouldn’t provide me with their name. I also attempted to email the CEO and the email is not a working email. So now I’m here writing a bad review while I wait for tomorrow to arrive to get my family back home. I really need Frontier to see the problem unless they enjoy this problem in order to make more money off of individuals with a rebooking fee, if so I suggest no one book with them because although it’s cheap at the end I ended paying more!",FrontierAirlines,trip_advisor,['Responsiveness']
7701,These guys made this trip enjoyable. ,After getting out of security coming home from Mexico it was great to stumble upon this gate where Marvell had the whole place in good spirits and laughing. Thank you to Richard for helping my Dad out with a change of seating. You guys are the best. Thank you to Delta for a easy breezy flight back to Milwaukee.,Delta,trip_advisor,['Responsiveness']
7702,Good trip with Delta,"All flights with Delta worked very well, plane crew worked really hard to make sure we were well taken care of during the flight. Was not overly implressed with Air China, i did not consider them a very good partner.",Delta,trip_advisor,['Responsiveness']
7703,Everything was Great,"Allegiant is doing a great job. Over the years we have flown Allegiant Air due to the convenience of flying out of Sanford, FL. so much easier than Orlando International. We have experienced some issues with the airline in the past ie: mechanical issues and delays which was always a concern. With that said, Allegiant now has updated their fleet of aircraft and opened new destinations. Our most recent flight to Indianapolis left on time and arrived early. The crew was very polite and efficient in their duties. The counter reps at both locations were also very helpful. I can't say enough positive things about Allegiant. If you haven't traveled with them for awhile it would definitely be worth giving them another try, you won't be disappointed.PLUS, if you have an Allegiant credit card you get priority boarding and a free beverage !",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
7704,Flight left on time and attendants were very efficient,The flight left right on time and the staff was very efficient. My and my sons assigned seats were occupied so the staff helped right away with that.,SpiritAir,trip_advisor,['Responsiveness']
7705,Mr,We paid for economy with ability to pick the seats and we did it successfully. After a while they changed aircraft and put us to the worst seats without ability to change seats. When we called support they said we need to pay for that. Basically we need to pay twice for the same service. Looks like a scum to force people pay more.,United,trip_advisor,['Responsiveness']
7706,Allegiant airline overdrafted my account,I had a voucher on my account and the voucher didn't show up or something. The allegiant overdrafted my account leaving me with a overdraft fee. While on the plane the staff barely helped with my needs. Very hard to get a drink or something to eat. 😕😒,Allegiant,trip_advisor,['Responsiveness']
7707,Enjoying flight,"Pleasant flight, smiling and helpful cabin crew. Time passes quickly while watching movies. I am always enjoying flying as much as I like visiting new countries. Starting from the departure in the airport until end of the flight.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7708,Late again,"We booked fligh back home for May 1st at 4:30 pm we check in at 8am after receiving email from Air Canada when we got to airport at 2:30 and find out they switched flights and we missed . 2 hours on the phone no-one can give answer what happened they got us flight for next day morning at 9:00 for flight 2039 now it is 12:40 and we still sitting in Toronto, crazy late . Not recommending air canada to anyone",AirCanada,trip_advisor,['Responsiveness']
7709,"Bangladeshi travels should boycott Emirates Air due to unfair, unprofessional treatment with Bangladeshi passengers!!!!","While traveling from JFK New York to Dhaka every time we can observe different behavior with Bangladeshi passengers. Situation become worse at Dubai airport, only for Bangladeshi passengers including transit passengers have go through rude, unprofessional screening hand carry checking and measurement although all the checking already completed in New York airport. This type of racist behavior only observed towards Bangladeshi which is unacceptable.",Emirates,trip_advisor,['Responsiveness']
7710,Lying about the cause of the delay,Flight got delayed over 3 hours due to the plane missing 6 life vests. This delay caused us to miss our connecting flight and when we asked for a voucher they said it was delayed due to weather,SpiritAir,trip_advisor,['Responsiveness']
7711,Buen servicio,"El vuelo de ida y de venida sin contratiempo, puntual, y un buen servicio de la tripulación. La atención en Barranquilla en la recepción de la maleta fue excelente.",Avianca,trip_advisor,"['Reliability', 'Assurance']"
7712,Denver Thanksgiving,"Even with difficult weather conditions, Delta came through. We were only a few minutes late after a snowstorm in Denver",Delta,trip_advisor,['Reliability']
7713,Great Flights,"My husband and I booked Southwest for our vacation. We had a brief layover in St.Louis. Both flights took off on time. Unfortunately, Southwest has no screens (except your own) to view their entertainment. The second flight still had leftover trash lying around that still had not been cleaned up. We had booked 24 hours in advanced and got placed in the a group and hence, had seats next to each other. Considering the issues we had with Delta on the way home, Southwest looks amazing right now.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
7714,Negligence and unaccountability,Spirit airlines delayed a flight due to “weather” didn’t accommodate and left unaccompanied minors alone and terrified. Said next flight was in 24 hours. They quite literally abandoned this poor girl who was only 17 in Vegas because of their mistake. Me and my dad originally thought we’d save money flying spirit but we had to dish 800 dollars out to get tickets home so my dad could teach his class. I would never recommend spirit and think it has show an almost criminal degree of negligence and apathy.,SpiritAir,trip_advisor,['Responsiveness']
7715,Delayed flight 3 times and terrible customer service,They deleted the flight 3 times same day. So instead of leaving 730pm as planned the plane took off at 1145pm.,JetBlue,trip_advisor,['Reliability']
7716,Stay away from this Airline.,"If you think that you are saving money using Frontier, you are deeply mistaken . This company only advertise themselves as low-cost airline. but in fact, they have endless number of fees that grow to your ticket price like a snowball. When I chose my flight, The price for luggage was $ 55, as a result, I paid $140 for a regular sized 35 pound suitcase. During the flight, you will not even get a cup of water for free.the seats were very uncomfortable they did not lean back. If this is a night flight, it means hat you will not fall asleep even for a minute. When we arrived , we waited half half an hour to get off the plane , and an hour and half for our luggage. It was 2 AM, there were many passengers with small children. It was awful. Frontier has $100-million lawsuit now. And I am not surprised!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7717,Flight attendants,"I flew from new york York to jacksonville today, flight 477, and the flight attendants were rock stars! I am a very nervous flyer and they reassured me every couple minutes and really helped me get through the flight. Not only were they so kind but also had to deal with fitting all the luggage into the overhead compartments so we wouldn't have to check our carry ons. I am so so thankful for these women, it meant so much. 02/03/2019.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7718,Very disappointing business class experience!,New plane and well designed seats made this travel very comfortable but the food quality was miserable. The chicken and khouskus that they served for dinner tasted like some chemically treated chicken cubes (not even whole piece). The entire meal was served in a tray as one course (like in economy) instead of serving course by course in most long haul business class flights. The breakfast was equally insipid. Snack bar was also not well kept. The crew was professional but nothing extra ordinary like in some of the leading airlines. Why should one pay so much for this kind of service? Unless they drastically improve the food service and the inflight crew service I will never again fly by this otherwise excellent airlines.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
7719,Delta took my money but did not give me what I paid for,"Terrible service! I purchased 4 extra legroom seats for the flight which was changed and although on the new flight we had emergency exit seats, the type of aircraft we were on had extra legroom in the row in front but not in our row. I have been trying to get a refund for these seats which only amounts to around GBP 66.00 or so in total but Delta are very unresponsive. I set up a case on resolver and Delta eventually offered me £25 pp credit on another flight. This is unacceptable - why would I want to travel with Delta again when they are totally uninterested in their customers! I am also not a frequent flyer so it may be years until I go to America again. I did not get what I paid for so deserve a refund….it’s not like I’m seeking compensation or anything like that…..DELTA you should be ashamed of yourselves!",Delta,trip_advisor,['Responsiveness']
7720,A Tale of Two Cities (LA to Cleveland direct flight),"I have flown back and forth between LAX and CLE on Spirit a number of times this year. The only reason I started to fly Spirit was because it was the only direct flight between the two cities. However I have been astounded at the professionalism of the cabin crew and the punctuality of the flights. I always try to book a ""Big Comfy Front Seat"" (extra cost) and pay for the right to take a carry on. Like everything else on Spirit, everything is charged extra. However it's all worth the cost. The only gripe I have is that they could at least let you have a glass of water mid flight and not insist you purchase a bottle. Great experience though and good value.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7721,Great Way to get to Florida and other destinations,"Smiles on all the faces, boarded in an orderly fashion. Attendants very friendly on flight. Good flight, not much turbulence. The best part was the air time was less than three hours and we didn't have to change planes!",Allegiant,trip_advisor,['Assurance']
7722,delta flight to Cancun,"Had a nice flight over all things went pretty smooth on the way there, on the way back tried getting all,our boarding passes at the hotel I was able to get my wife's boarding pass no problem when it came to mine it denied my pass stated I needed to check in at the airport. Got to the airport all was good got my boarding pass got through security went to my gate for boarding while we're waiting they call my name went to the front desk they stated I needed to go to security screening again before I boarded.everyone in my group was able to board with no problem to include my wife I feel I was singled out because of my Name. After all hat made it home ok.,",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7723,Poor customer service/ Easy Online Booking,"I have flown with Allegiant quite a few times in the past 4 years or so and typically had a good experience with booking. It is easy to book online. They only fly a few days out of the week with some days only having one flight possible. The flights are typically priced very good. There have been a few times where I needed to call customer service for assistance and had to call with multiple phones and wait 45 min - 1 hour to talk with someone and once talking with them, they are either not understanding me and my questions, not helping, or just rude. Customer service is not their specialty and it shows. I had a flight get canceled and it was really confusing because the app said it was flat out canceled and the text and online said it was to be rescheduled. I didn't know which was correct and it said I needed to call customer service. After waiting 45 min, the service desk employee started the call with interrupting me and already was irritated before I finished my first sentence. I get that you are having a high call volume due to the snow storm causing cancellations but it is your job to reassure your customer that Allegiant will take care of them and their travel needs. I am already stressed out from the cancelation/rescheduling and now the employee just made it worse. Then they took a really long time to nail down the rescheduled time so I was hanging on the edge with no idea when I would be home. Just one of the few times this has happened. I guess you just take your chances here. You may not have to call the customer support and it works out but if you have questions or problems arise, hopefully, the FAQs online help.",Allegiant,trip_advisor,['Responsiveness']
7724,If you have to cancel days in advance due to unforeseen circumstances they keep your money,"I had to cancel a flight due to sickness, and no refund was given even though cancellation occurred 3 days before the flight.",JetBlue,trip_advisor,['Responsiveness']
7725,Long Delay resulting in Cancelled Flight,"My connecting flight was from Newark, and we boarded on time for a 2.18pm flight. Having stood stationary for an hour, we eventually took off. At this point i wasnt too worried. But them half way through the flight, we were told that we would have to turn back to Newark due to routes being closed due to adverse weather conditions. Once back, they told us to stay onboard as they would refuel and hopefully get us on out way. But then we had to disembark and after a while, the flight was cancelled. The advice was to go to the United service desk which of course was the other end of the terminal. When i got there, the queue was so long, i joined and hoped for the best. Around 2 hours later, still queing when the United app confirmed that i had been put on a flight to Chicago at 7am the following morning and then connect onto Grand Rapids. By this point there was no point in staying in the queue with the hope of a hotel so i stayed in the airport. At no point were we advised as to what was happening with our hold luggage or were we offered any vouchers for refreshment. I did eventually get to Grand Rapids 20 hours late. I have contacted United with regards to compensation, now the long wait for a reply which apparently can take up to 8 weeks!!",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
7726,"Spirit Airlines are terrible, stay away !","As a first-time flier on Spirit airline, I am writing to express just how unimpressed I was with the airline and its employees. I purchased a first-class round-trip ticket $489.18 from LAX to MCI. It started with getting nickel and dimed for every single item that you could possibly charge for. I was charged for extra luggage$133, which I did not need but was still charged for, then they add tax and Government’s Cut fee, flight Ins.$42.67, and then an extra bag that I did not have $99, drinks, snacks, boarding plane early, and for use of Wi-Fi, and going through security quicker. I guess that I forgot to pay for employees being nice or even courteous to me fee, or for my first-class seat that actually reclines fee. Honestly, I bought a first-class ticket, and the seat did not even recline! I was charged the extra $99 because the Spirit airlines employee at baggage drop off leaned on my bag and caused it to be overweight. I was allowed 85 pounds for 2 bags. After stopping her and pointing out what had happened the employee became huffy and indignant with me. The employee then refused to even discuss the situation, claiming ignorance and incompetence, which looking back seems quite accurate. I then had to wait an extra 40 minutes in a separate line which almost made me miss my flight having to go through security once again. The customer service woman was courteous, 1 person in the entire organization, but still charged me $99 because the system said I had 3 bags by that time. By the end of my trip, I paid over $1,100 for tickets on a trip with The Ultra Low-Cost airline that normally sell for $214. Do yourself a BIG favor, Fly Alaska airlines, or even United and Delta! Stay away from Spirit, It’s a trap!!! There is NOTHING low cost about this! It is a scam, and they are rude and unhelpful. After you pay for the ticket, the e-mails start and the charges will start coming, and you will just keep on paying. Spirit is a disgrace to other airlines. Their ads state that they are the #1 discount carrier, and they plan to expand service to even more locals. If you like to be treated badly, if you like being treated like cattle, this airline is for you. Spirit airlines is a disgrace on the entire transportation system and should be investigated by the Department of Transportation.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7727,"Voo rápido, mas confortável e tranquilo","Voo de curta distância (20min), mas super tranquilo. Serviço de bordo simples (um bolo de cenoura to tamanho de um cupcake no desembarque), mas de qualidade. Aeronave limpa, organizada, bem cuidada. Equipe de Comissários atenciosos e cuidados e sempre disponíveis para atender aos passageiros. Embarque em Brasília meio confuso. Fique atento na mudança de portão de embarque e organização das filas um tanto quanto complexa.",Avianca,trip_advisor,['NA']
7728,Memphis to Edmonton via Toronto. Lost jacket Memphis air canada gate and flight delayed 3 hrs in TO,In Memphis air canada gate attendants called for preboarding and my wife went up but they need to see the person so I had to rush up with all bag and found out this was just to put carry on bags in baggage area. This resulted in me losing my jacket behind my chair which I did not notice and wei did not board for another half hour. Told the flight attendant who was very nice about lost jacket in the rush and was give Memphis lost and found phone number. Memphis airport determined jacket fell of chair but Air Canada did not return to me. No one at air canada followed up with me on lost jacket even though I notified them right away. No one from air canada has contacted me even though Memphis airport authority has talk to air canada about this lost coat. The Toronto flight to edmonto. Was delayed over 3 hours so we left at well after 1:00 am in morning for edmonton.,AirCanada,trip_advisor,['Responsiveness']
7729,An Airline that avoids the Phone - Cause they know they are the worst!,"Literally was on hold for 5 1/2 hours, talked to three different people at various times during the 5 1/2 hours and put on hold (they were hoping I'd be like everyone else, and just hang up) but I waited to get zero resolution to the price I paid on line to what I was charged and not charged just once, but twice. I even Over-night a letter to top person at customer service and they signed they received but they never v=cared to reach out and resolve the issue. The worst experience with ne care to resolve anything and I don't have another 5 1/2 hours to get nowhere!",JetBlue,trip_advisor,['Responsiveness']
7730,Munich &gt; San Francisco &gt; Oregon Question ,Hi My wife and I are about to get on a plane right now from Munich to San Francisco then to Oregon and I had a question about the United Lounge. We wanted to go to the lounge at SFO F gate want to know is it better to go through customs first then go to the lounge after? We have a 4 hour layover. Thanks.,UnitedAir,reddit,['NA']
7731,Bs,"The worst airline ever dont fly with them, they always try to make money off you at all cost. System failure can not check in print out a paper i thought i did check in and however see an agent still bump us to the next flight . Dont ever flight with spirit.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7732,Excellent,"The flight was 1/3 full, which is rare (we often take this flight), so we both got our own row of seats. The flight attendants were awesome. Bringing water and snacks/meals at good intervals. One flight attendant gave my husband extra cookies that he enjoyed very much. In my experience this is the best airline out there. Granted it is a hub in our city, so we often fly with Delta, but experiencing many other companies, we prefer to fly Delta if we can.",Delta,trip_advisor,['Assurance']
7733,WORST AIRLINES,"Spirit is the worst and cheap. lost my luggage and nobody cares ! Emergency landing due to not being prepared or checking airplanes before flight which caused everyone to have to walk about two miles even elderly without wheelchairs, in nassau, Bahamas in the cold at 5am. My 5 month old baby suffered a horrible lung disease to being out in the That cold weather all because spirit is not a responsible airline. Everyone is layed back and do not care about customer service. They never their phones for baggage. Also on that flight that had over 70 people they only have them chips to eat after being o a flight that was supposed to take 1 hour and 30 minutes took approximately 12 hours. Children and elderly hungry and tired had to experience this and then arrive at their destination without any luggage’s because spirit misplaced everyones luggage. It’s been over 5 days and not one clue about where my luggage is ! What a shame 😔 never again !",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7734,DO NOT FLY JET BLUE,Do not fly jet blue. They cancel flights without notice. When trying to cancel your flight they do not allow it. I would suggest flying any other airline beside this one.,JetBlue,trip_advisor,['Reliability']
7735,Never ever again,"This is the worst airline ever! Not worth the money you save because to call them for questions, no joke you will be on hold for more than 2 hours! I promise you, 2 HOURS! Unexpected fees, never again! Please take my advice and do not book with them!",Allegiant,trip_advisor,['Responsiveness']
7736,Don’t be afraid of Frontier!,"Was a bit worried about flying Frontier...it has some iffy reviews and comments. But all went well! Also know that we upgraded our seating to be sure had comfortable legroom and cushion. Had a bit of a weather delay at the beginning..but that can happen anytime on any airline! One small problem I can see arising...there are only 2 gates for Frontier’s use at the Charlotte airport...and one misstep could cause a messy domino affect for flights all day. On our return we had just such an issue when a plane at the gate we wow assigned to was given a redirected route, but didn’t have enough fuel for the change.....we sat on the tarmac for about 15 minutes before they finally decided to pull the other plane away to get refueled somewhere else at the airport. Not a horrid problem...but I was beat and just wanted to get home! I’d fly Frontier again.",FrontierAirlines,trip_advisor,['Responsiveness']
7737,I purchase round trip and I couldn’t make it for departure and they canceled my return. I will net used again,I purchase round trip and I couldn’t make it for departure and they canceled my return. I will net used again . If a miss the departure why the cancelled the return?,Avianca,trip_advisor,['Reliability']
7738,Very Nice Flight,"A very quiet flight, on time, very good customer service. There is a soda and a snack included in the flight. There was even a person who was his birthday and they congratulated him on that.",JetBlue,trip_advisor,['NA']
7739,Avianca worst in class,"We paid for business class but this airline stuck us in the cheep seats. During the booking process all the way to check in, these agents we caught in lies. Very dishonest airline.",Avianca,trip_advisor,['Assurance']
7740,Disappointing!,Expected more from Jet Blue after hearing other people praising it. Disappointing choice of Movies and TV series. Service was good and overall not a bad trip but expected more.,JetBlue,trip_advisor,['Assurance']
7741,Racial Profiling & Mistreatment,"RE: RACIAL PROFILING Midway Airport Agent: Vianna After several days of defending Southwest Airlines following several people bashing them regarding the recent issues all over the news… I too have now encountered the unthinkable with Southwest Airlines. Southwest had been my preferred airline to fly, not because of their prices, bag fees or anything of the sort, it is because of their service. After experiencing the loss of my stepfather, an uncle and then my mother in less than 90 days, recently I booked a trip to Chicago for myself, my daughter, and my service dog to get away and spend extended time with my last living parent, my father where I often fly to take care of my Dad. This was a trip to have space of peace, relieve stress, get rest, and try to get back to some place of peace in my new norm. When finally arriving in Chicago we experienced having to sit in the airplane on the runway for almost three hours. Once we arrived at baggage claim we learned there was going to be approximately another 3-5 hour wait to get our bags. Nothing was offered to us for the inconvenience, nor were we told why, I immediately decided to take my family to the house and later return to hopefully retrieve my bags and I was successful in doing so. We spent the next several days snowed in and watching what was labeled “The Southwest Meltdown.” Thankful that we were not leaving until after the first of the year, we sat and prayed that everything would get back to normal for us to return so that my daughter could get back to school in time. As it approached the 1st of January and things were looking better, I decided to change our flight so that we could give it an extra day for things to settle in as Southwest got back on track. During this entire time, my loyalty with Southwest, the confidence and faith that I have had in enjoying Southwest, I often defended the airlines to my friends and family who were along with others upset and giving up on Southwest. Part of my loyalty in Southwest came with the convenience of flight schedules as well as the people of Southwest that I experienced over the years, like Charlene “CJ” Bostic. On a flight to Dallas, I had the honor of getting acquainted with this amazing woman. Ms. Bostic treated me and others to lunch when we landed in Dallas. See this is the kind of personalized experience of going above and beyond that has helped me in my loyalty to Southwest. Along with flying southwest almost monthly to Chicago to take care of my father, just a few years ago while on tour with a gospel producing company Worship Unleashed where I am a co-founder of the brand, during our entire tour I made sure we flew on Southwest (5-15 people each time). This is just a snippet of how much confidence, how much loyalty, how much belief I had in southwest and how I used to love Southwest. How quickly did I not realize Southwest would become my nightmare as well as many others! All the peace and stress that I relieved during this trip all unraveled by the mistreatment of southwest team members on the night of January 2nd. This was not a good start to a new year with southwest! With my experience flying southwest, I am very familiar with the boarding requirements of bags. When we left our destination in Las Vegas heading to Chicago, my daughter and I had the following, one rolling bag and my service dog of which I had, my daughter had two carry-ons and a pillow. This is exactly what we were returning with when leaving Chicago back to Las Vegas. Here is where the nightmare began. As we approached the agent, we later found out her name was Vianna. As we approached to be scanned Vianna scanned both tickets. After scanning each ticket, she looked at our items and immediately said, “You can’t have three bags.” Confused, I asked where did she see that we had three bags? She pointed to my daughter and counted very rudely and loud…1…2…3! The third item she pointed to was a pillow shaped like a stuffed animal character named Squishmallows (google it). Immediately I told her that it was a pillow, and we came here with it in hand just as we are now. Vianna became even more aggressive and rude loudly stating that “you can only have two items, that they are not going to let you get on with three items.” She then told me to hold the pillow myself, again confused. My dog in his bag is considered a carry-on and I have a rolling bag, how is that possible to switch it from one person to another is what I did not understand. Vianna, changed from three bags to three items. At this moment, I asked Vianna, “Do you have to be so rude?” How is it possible that she cannot hold “A Pillow?” I asked to speak with a manager and a supervisor, Vianna stated that I can step to the side and lose my place in line and wait, very loudly…” I am not being rude; I DON’T HAVE TO LET YOU ON THIS PLANE!” Again, I said to her,” Please do not be rude to me!” She then yelled at us in front of other passengers, “You cannot be rude to me… Step out of the line!” This was very humiliating and embarrassing that she would address me in this manner. At this point, I was upset, to diffuse the situation of her unprofessional behavior and if there were any issue at the door of the plane, I would then explain again to the flight attendant that it’s a pillow and go from there, I just wanted to get away from everyone now staring at us because of Vianna’s loud, aggressive, rude and threatening behavior. I told my daughter to come on, as we walked down the corridor, Vianna yells at the top of her lungs again in front of at least 60 people waiting to be scanned, several 10’s of others waiting to get in line themselves as well as others walking by and standing around gates 20-26…This was hundreds of people in this area that she brought attention to this one area over a pillow. Vianna yelled…” Ma’am you cannot get on this plane I did not scan you!” I returned to the podium, I reminded her that she scanned our tickets, and it was as we were walking away, she stopped us accusing us of having too many bags. So that I could deal with this in a complaint later, I attempted to look at her nametag to get her name and she turned her body so that I could not see it, reached for the phone, and immediately started yelling in the phone…” I need a manager and security now!” I could tell from her next response that they must have asked if she was having a problem, her reply was, yes, I am having a problem. I said to her, nevermind it is ok, I have your name, Vianna replied: “I have yours too!” If she never scanned my ticket, how does she have my name which I could see on the screen? It’s because she scanned our tickets. She never apologized for this. She continued in her errors and behavior. At this point, I just walked away to board the plane, when I approached the door, I could hear Vianna talking about me to other passengers saying, who does she think she is? She’s not getting on this plane. This is further embarrassment, humiliation, and unnecessary use of authority threatening security in a non-threatening situation. I asked the flight attendant if she could call a manager or supervisor. As I went to seat my daughter and dog, so that I could return to the entrance she turned to the pilot to let them know my request, I advised her of what I was doing. When I reached the back of the aircraft, the flight attendant in the rear asked what was wrong, I stated, “Your rude coworker (Vianna is whom I was referring to) has caused a whole problem with me and I can’t believe her!” When I returned to the door, the pilot was standing outside of the door, as I briefly explained to him what had occurred, simultaneously three men approached, the pilot returned to the cockpit, he had no reply, and I began to speak to the men who were there whom I learned was the Manager Pat, Supervisor John and another gentleman whom I did not get his name. When approached, I asked their names and who they were, John explained he was the supervisor, at this time I began to explain the situation. Moments after, he stepped on the aircraft to speak with the flight crew. He returned where I was standing to let me know he was booking me on another flight. Surprised and bewildered, I began to ask why. At first, he would not explain and became extremely stern with me as if I had done something and demanded in a very condescending way that I get my things. Even more upset at how I am being treated, I proceeded to the aisle where I sat my daughter and dog, I got my things, and humiliatingly left the aircraft! As we approached the counter to rebook us on another flight, I again asked what the issue was and why I am being booked on another flight. He then stated that the crew said that I cursed! At this point I was extremely bothered because this was a complete, blatant lie! Not one curse word came out of my mouth. He went on to say that they wanted my flight to be refunded, but they decided to book me on another flight. Points to be considered: 	There was never a time I was upset with any crew member, I explained to each one that I asked to speak to a supervisor and who asked what was wrong (flight attendant in the rear), what Vianna did and how she treated us. 	If I were ever upset with them, why would I curse at them when I never cursed at Vianna? 	Vianna made several phone calls, including unnecessarily requesting security with no threat to her or anyone at all and created her own narrative when I asked her not to be rude to us for no reason at all even when she made a mistake about forgetting she had already scanned our tickets. Again, when I advised her that I had her name, her reply was, “I have yours too!” This means she scanned our tickets, and never apologized for her mistake. My frustration was with Vianna and all we wanted was to take our seat together. 	Vianna made it a point to assert her authority to make sure, by any means necessary that because I asked her not to be so rude and why is she accusing us of something that is not true, she went on to fabricate more to her management and possibly the flight crew. 	When asked when and what I said regarding cursing, no one could tell me what I said, just that I said “A” curse word. 	Not one person tried to deescalate the situation or even bothered to hear me all the way through. Before coming to me, I watched them talk to Vianna, briefly listen to me, talked to the pilot and then treat me as if I did something when we were unjustly accused. While at the counter, they could not book me on another flight…Why? Because, they had to deboard me from the flight that I was on! Why? This further substantiated that Vianna lied, saying that she never scanned my tickets! The gentleman at the counter, John, who had begun working on placing us on another flight, advised that he was having trouble. John, then said, “I know what the problem is, we need to “Deboard her from this flight!” Again, if Vianna never scanned our tickets, why would you have to deboard me? John never addressed this when I asked him this. Their only concern was not hearing what I had to say. Moments later, I asked the manager Pat if I could speak with him in private. He was very accommodating. We stepped out into the aisle area that leads up to where all the gates are located that looks like a box where they all face each other. Pat was the only one that took the time to listen to what I had to say…After I was rebooked on a flight that had us waiting in the airport over three additional hours. Their priority was to get the plane boarded no matter what I had to say! When speaking to Pat, I explained to him that there were never any curse words used by me and I am offended that Vianna’s actions led up to a situation that she clearly made worse than it was, and her actions were actually what delayed the flight boarding and leaving the newly scheduled time. While speaking the Pat, I asked him to ask my daughter if she ever heard me use any profanity or talk inappropriate to anyone, she tearfully explained that that never occurred. It was at this time that Pat said that he believed me, I asked if something was going to be done about Vianna’s behavior and if someone I higher authority was going to get back to me. Explained that he would not be able to have someone get back to me on the disciplinary action regarding Vianna, I stopped him and stated that I did not want someone to get back to me on the discipline, but to let me know that it being addressed. He assured me that she would be addressed. This situation is clearly, where I was racially profiled and labeled as an “Angry Black Woman.” There was another lady that had the same type of items in her hand, and Vianna never said anything to her. We were clearly singled out and mistreated. All the behavior, displayed, lies, information omitted by Vianna and overly exaggerated, up to and including her inappropriately talking about me to other passengers of which I overheard myself. None of this was advised to management because they had the attitude that they really did not want to hear what I had to say UNTIL I was off the aircraft! Unfortunately, this has left a bad fearful memory with myself and my daughter. The mental anguish and emotional distress from this humiliating treatment has caused me to feel like I am in fear of something similar happening again. Like the antiquated technology system southwest has, that caused failure of flights, baggage tracking issues and a whole multitude of things from the disaster, this is yet another failed system where agents are not professionally trained on how to address paying customers and/or at the very least treat them like human beings! It is clear that the policy of leaving it up to your agents individually, some take it as an authoritative power trip with too much room for error. More guidelines need to be in place and updated. I am not sure how this can be fixed with my family, like the saying goes, there is a thin line between love and hate. Right now, because of this incident that has so many levels of mistreatment, lack of “Luv,” unprofessionalism, poor consideration of all involved and just outright hatred towards a black woman…The level of prejudices is very compiling and hard to go unnoticed. What is even more interesting, we were never stopped, nor a second thought occurred regarding our boarding the later flight and we had the same items in hand! Why? This displays there is another problem with your systems! Compassion training. None of this is in line with your mission and vision statement which is why a team I belong to have ownership in your stock of which I will be pulling out of! My prayer is that someone will actually contact me and do something about this. Most people would have done worse, I am just a single adoptive Mom traveling with her daughter and fur baby, trying to get back home after taking a break from a tragic time in her life, only to be taken back to the reality that prejudice people are not afraid to still exist and mistreat you!",SouthWest,trip_advisor,['Responsiveness']
7742,Jet Blue,Love flying JetBlue cross country. Good snacks and drinks. Good wifi. Good TVs to watch shows. Plenty of room if you want to sleep.,JetBlue,trip_advisor,['NA']
7743,Customer Service is the worst of all the airlines,"JetBlue had been different from all the other airlines in the past. Little by little they changed their fee policies and are now no different from Frontier or Spirit, other than that they give you a drink and snack. I can bring my own. JetBlue’s customer service has become the worst of all the airlines. I received an email that my flight had been changed due to Jetblue’s schedule change. My new flight was not acceptable, and I was unable to change the flight under Manage my Flights. I called jet blue…a 218 minute wait, with no option for a call back, so I hung up. I initiated a chat….after waiting for 75 minutes without a chat I ended it. I’d say that’s ridiculous. I used to be a faithful JetBlue customer, but no more. United, American and even Southwest and Frontier….you’ve got my business.",JetBlue,trip_advisor,['Tangibles']
7744,Very good service,"I travelled with the airline some few weeks ago. It was a 15 hour trip. The seats were very comfy, wifi was available, very good food so much ithat I couldn't take all, the entertainment was excellent and above all a very good customer service experience. Certainly a journey to remember. I highly recommend Emirates.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7745,Emirates Excellence,We flew Emirates to Melbourne and the service and food was very good. Airlines never give you enough water but their food was above standard and flight attendants friendly,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7746,Good experience,Enjoyed the flight. attendants were kind. flight was good. were able to align the four of us to sit in the same row. overall good experience. Thanks.,FrontierAirlines,trip_advisor,['Assurance']
7747,Almost crashed during landing.,"Horrible airline and high risk landing in Cancun on 8/19/19 , flight departure from JF Kennedy at 7:15 AM. It was a nightmare. My daughter was asleep during this incident and she was shaken so hard during landing, which caused a very bad pain in neck and cervical discs area. WHAT WAS WRONG WITH THESE PILOTS ?. They placed all of us at risk of an accident. AND FLIGHT ATTENDANTS SO RUDE in both flights. We returned 8/26/19 from Cancun at 11:50 AM. Thank God we made it to New York. Jet Blue is THE WORST . Then, they assigned separated seats for my husband and daughter . They were asking $60 per person if we wanted to be together. This company should be out of business.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7748,Viaje en Ejecutiva de Bogota a Bs As....,"El baño de ejecutiva sin limpiar , el asiento de ejecutiva de su Boeing 787 , no tenia espuma y muchisimo ruido cada vez q me movia (ruido a lata ) La comida, cajita Feliz, sin bebidas alcoholicas para una cena, UN DESASTRE..!!!! y con un QR en una tarjeta para entregar que pedia votar para sugerir que menu desarrollar para comprar a bordo....! Muchachos, un robo la Ejecutiva...Nunca mas volare con Uds..",Avianca,trip_advisor,['Tangibles']
7749,Comfortable journey from Dubai to Paris,Comfortable flight in A380 with good leg room and meals offered. Good quality in flight entertainment. Was pleasant Journey,Emirates,trip_advisor,['Tangibles']
7750,Customer service and loyalty rewards programme very poor,"This flight was cancelled as one of the pilots had reported sick, and we were taken by taxi to spend the night at a hotel, which was fine but the journey back to the airport was like being in a crowded cattle truck. I contacted customer service several times on our return but never received a reply. We had a large number of Skywards miles and so despite our experience decided to make another booking to Perth using the miles to upgrade, but on calling Emirates was advised that there were no flights available on which to use miles for upgrades on the dates we wanted or a long period either side of the dates. I have spoken to friends who have had similar experiences, who discovered on the flight they booked that the class they wanted to upgrade to had spare seats. Trying to upgrade at the airport, supposedly possible, is impossible. Clearly Emirates do not want you to use Skywards miles to upgrade, and their loyalty programme is not as generous or customer friendly as other airlines. We have now switched our allegance to Singapore Airlines.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7751,Rude flight attendants,"All male flight attendants on my flight were terribly rude and unaccommodating. Their attitude sucked and really left a bad taste for this ""world class"" airline. Was thinking to upgrade my return flight but think it would be better to just cancel and book with another airline. Shocking shocking service.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7752,My flight has been changed without notice,"I booked a flight directly from Delta website going to DTW then HND. I was randomly checking Delta app and then noticed that the flight to DTW has been rescheduled to an earlier flight that departs 4 hours earlier. I can’t make it on time to that flight. I understand that flight changes happen but they changed this one without any notice! I got nothing, no email, texts or even app notifications. I’m lucky I caught it otherwise I could’ve missed my flight. Does this happen often? Do I really need to keep checking my booking to make sure my flight isn’t changing? Problem is that I can’t make it to the Airport by the new departure time. I contacted support for alternative flights and there is nothing else flying that day. I’ll have to pay twice as I originally paid for the ticket if I want to change the departure airport (even if I want to change it to fly directly from DTW to HND). This sucks!!",Delta,reddit,['Reliability']
7753,A great way to fly!,We haven’t flown with Southwest for a while but had enough points to fly all of us. We always sign up for early boarding so that we can sit together. It’s a great airline with no hidden or extra fees and it’s so easy to redeem points for tickets. We’ve always had friendly flight attendants and never any hassle getting checked in.,SouthWest,trip_advisor,['Responsiveness']
7754,Better seat than Polaris for tall people?,"I am 6”6 and most lie flat seats are just “recliner” for me. Specifically, although inverse herringbone seats claim to be long, part of the narrow foot well at the tip is really not usable. However, Polaris window and center seats offers enough space for me to lie flat on, so I am loyal to them. Just wondering if there are any other airlines offers better seat for business class for tall passengers. (Cannot really afford First class unfortunately…)",UnitedAir,reddit,['Tangibles']
7755,Staff doesn't seem to care,Staff looked really unkept and weren't very nice but they were very interested in hawking their credit cards.....all of a sudden the grumpy Tedi smiled and was nice,Allegiant,trip_advisor,['Assurance']
7756,Frontier books flights that don't exsist.,"My son and his fiance are stranded in Fort Meyers Florida. Frontier booked them on a flight that doesn't exist and are refusing to give them a new flight without paying an additional $600. They screw up, and sell tickets for a flight that doesn't exsist. Won't refund their tickets for the NON flight and want them to buy new tickets to get home. NEVER FLY FRONTIER.",FrontierAirlines,trip_advisor,['Responsiveness']
7757,"Nonstop from Boston, Always a Winner","Everything was perfect, left Boston a little after 7 and arrived in time for lunch. This flight arrived about 15 minutes early, always nice. Service on board was great. The crew was responsive to needs of all passengers.",JetBlue,trip_advisor,['NA']
7758,"Delayed, lost luggage, delayed, delayed","Our first flight was delayed going to Cancun and we missed our connecting flight. Our luggage was left in NYC for two days. On our way home, the line for check in were horrendous and our connecting flight delayed over two hours. Will never use JetBlue again!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
7759,Horrible,Our flight was delayed for 5 h! 5 hours and no one cares to offer water or to explain why. Not even in the plain did ANYONE even cared to come with drinks. Not even if you wanted to purchase Never again,SpiritAir,trip_advisor,['Responsiveness']
7760,Terrible experience with United Airlines,"Awful experience!! My family and I flew from SC to Denver, CO in February 2022. Within the first 10 minutes of boarding the fist plane, all the power on the plane went out. This lasted 10 minutes before we were informed that they were ""rebooting"" the plane's electrical system. Once fixed, we sat on the tarmac for another 20 minutes because they had to change out the sewer water. So flight was delayed 45 minutes before taking off. On our return flight from Denver to SC, we were supposed to connect in Houston, TX. Our flight from Denver did not take off until 40 minutes after our original departure time. When asked why the delay, we were told there were no specific issues, but they were just waiting on a few late passengers to board! I understand waiting a few minutes for late passengers, but waiting 30 minutes after our scheduled departure time is unacceptable. Once we arrived in Houston, we sat on the tarmac for 25 minutes before we could park at the gate.....so more than half of the passengers on this flight missed our next flights. My wife, my 3 kids, and I went to the United Airlines desk to ask for help and there were 4 United attendants working at this desk. I explained that we missed our connecting flight and I asked for assistance to find another option. They rudely told me they can't assist me and told me to call a 1-800 number to speak to someone. I called the 1-800 number and was told that United rebooked our flights for a day later and had us going to Chicago....without my input or consent!! I asked for help to explore other flight options to SC and the person told me....""sir, you are not listening to what I am saying"". This person was incredibly rude and was extremely unhelpful! I rebooked our flight myself without any help or support from United. We had to spend the night in Houston and fly to Charlotte the next afternoon. The plane from Houston to Charlotte did not have running water in the bathroom and the air conditioning went out once we took off. This flight was 19 minutes delayed, no water to wash hands in restroom, and we flew for 2.5 hours without air conditioning. After landing in Charlotte, we then had to rent a car (with no support from United) at my expense to get home. AND OUR BAGS WERE SENT BACK TO DENVER!!! Flying with United has been an absolute terrible experience and my family & I will never consider flying with United again.",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
7761,Change of flight,"Our Virgin flight was cancelled and we were put onto a Delta flight in Delta One class. It was absolutely amazing, completely up to date with your own cubicle, with a door to prevent you being disturbed. The quality of the TV was excellent and the staff were very friendly. I now prefer Delta first class to Virgin Upper Class.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
7762,Everything other airlines are not,"I've been flying JetBlue from NY JFK to San Francisco round trip quite a few times over this past year for business. I must say, I would, and do, go out of my way to secure a seat on JetBlue when I fly. There is more seat room so I don't feel like a sardine in a can,they have the TV/Movies on the back of the headrest, and they have very good food (believe it or not!). Order your food early in the flight because it goes fast. The flights have been very good about being on schedule and all of the flights have been very pleasant. On a recent red eye trip, everyone had a new blanket in a bag for their use. You are really treated as a customer and not cattle on this airline.",JetBlue,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
7763,Do no trust refund promises & poor customer service,"My daughter was supposed to flight with JetBlue this Saturday. JetBlue refused to let her board and proposed in exchange a refund or a ticket for a flight 3 days later. We agreed on the refund and they gave my daughter a paper which was supposed to get us a refund. She took a flight with SPIRIT later the same day. Today, I contacted JetBlue to get the refund and they asked us to contact Expedia for refund. They told us they cannot refund the ticket because the original ticket was bought with Expedia. We contacted Expedia that told us they cannot refund us because JetBlue changed her ticket. We contacted again JetBlue. After 4 hours with customer service, we were finally transferred to the JetBlue claim dept. Instead of refunding us, the claim dept proposed to open a claim with no guarantee of refund. So we did the claim with them and have now to wait for 30 days to get or not the promised refund. why 4 hours ? We got 5 different people (3 by phone, 3 by chat), before being transfer to the JetBlue claim dept. One of them agent hung up on me after an hour discussion because I refuse to pay $311 processing fee to get a refund of $300. 2 of them hung up after I explained my issue. 1 of them close the chat saying “nothing I can do”. The last call we got someone who understand that JetBlue promised a refund and transferred us to a upper level (claim dept). Conclusion : Do not trust JetBlue agent/manager at an airport when they agree to refund a ticket. For sure, they cannot issue any refund when they cancel your JetBlue ticket issued via another company.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7764,First time traveling with Spirit,"Nothing bad to report. Many people complain about Spirit and or Frontier but there is nothing wrong with either. Yes, small amount of inventory that may result in delays but the general processes of check in, seat comforts, service provided is truly no different than the rest. The staff were pleasant without being fake. There were no issues with passengers that necessitated security, etc. I feel issues are more of what the customer preceives and because people don't know the proper coping mechanisms, i.e. you think you are more important than the other 200 passengers on a plane or waiting at the terminal.",SpiritAir,trip_advisor,['NA']
7765,"Does not take care of their customers, disappointed","We have a vacation that was booked in January for June 9th-15th going from Stewart Airport to Orlando. We were notified that Jetblue was cancelling all flights out of Stewart Airport so we switched our flight to a different airport in the area but still kept the same dates of travel. There was a $112 price difference in tickets, meaning we paid more for our tickets originally than our new tickets that we had to switch to in order to not lose the money we spent on our trip. Jetblue would not honor this price difference even though we now have to drive farther to the new airport and are essentially paying more for tickets that are being given at a cheaper price to everyone else. My boyfriend and I always had a goo opinion about Jetblue before this and it was our favorite airline to fly with but after this it left a bad taste in our mouth and we will no longer book Jetblue flights in the future. Taking care of your customers should be top priority, especially when you are the source of the change in travel plans.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7766,One of the best airlines,"It feels like the middle east carriers bear similarities when it comes to flying passengers. Generally, they have more legroom as compared to their American counterparts on economy class. Dinner is good. I am not really a picky eater but I felt that their meals on-board were savory enough. In-flight entertainment was good, as well. There isn't much good choices of filipino music but it was compensated by other genres. Movies that were displayed were quite recent and there were a some beloved old movies too. Flight attendants were courteous and kind, especially the Filipina who served us food from Manila to Dubai flight",Emirates,trip_advisor,['Tangibles']
7767,Great,We flew from Sydney to Amman via Dubai. The flight was comfortable and uneventful. Legroom good and onboard service great.,Emirates,trip_advisor,['Tangibles']
7768,It was Southwest nothing different,"Nothing different even though you're going on a 5-hour flight over the ocean to an exciting destination. I was a bit surprised that Southwest did nothing to play on the fact your flying to Hawaii. Good people working hard for sure, but the food was a bag of carbohydrates, a couple of drink services and a final water pass. WiFi was sketchy both ways going and coming back. If you're not tech-savvy you watching a movie could be difficult. If you don't bring your own device you're left to your own devices as there is nothing to do but sit and read or sleep. The legroom was nice though. It's a 737-800 nicely done, 6 wide. BTW don't sit in the front row as the arm rests are your trays. Very uncomfortable. I've never liked their boarding system, but it is what it is. So if you like Southwest it's just that Southwest. If you don't, then again it's Southwest, nothing special.",SouthWest,trip_advisor,['Tangibles']
7769,Could have done better,"Having travelled only 3months previous to this trip when I would have rated it 4.5 star the staff we encountered on our outbound journey were less than polite..in fact our cabin steward lady was at times bordering on rude. This should not have been our experience after having paid to upgrade our flight. There was no comparison with the staff on our trip at the end of November. All staff encountered then were very polite, cheerful and could not do enough for us.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7770,Good choice for smaller market airports,"It's a low cost airline, no frills unless of course you pay extra for them. All of their flights are non-stop, that's a bonus. When you add on all the things you may want, it's not much cheaper than one of the biggies but I think now you even pay for your carry on. If you just want to get from point a to point b cheap, they are not bad.",Allegiant,trip_advisor,['Tangibles']
7771,Awful!,Terrible! Worse than terrible! Pilots were awesome! Service stunk! Stewards/stewardesses (most) stunk! Timeliness stunk (consistently late). Luggage damaged. Checking baggage a nightmare!,SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
7772,Good flight - on time and very friendly flight crew,"First time on Avianca and I am impressed. The flight crew were very courteous on both legs (San Jose, Costa Rica to San Salvador, El Salvador and then on to Chicago). Unlike United, they actually served something to eat and it was decent. Flights were on-time leaving which was also a nice experience.",Avianca,trip_advisor,['Assurance']
7773,Last Emirates flight for a long time,"We booked a flight Munich - Dubai - Entebbe, Entebbe - Dubai - Munich with Emirates. We chose your airline over cheaper options because we assumed to receive the level of service and comfort you are known for and which we experienced on earlier flights to far away destinations like Hong Kong. Unfortunately our expectations were disappointed badly. The leg from Entebbe to Dubai was operated be Fly Dubai. So this part of the journey has become a big disappointment. It was a 5,5 hours night flight on a low cost airline with a really poor service, far, very far from the standard we expected from Emirates: no blankets or pillows; extremly tight spacing of the seats, whose backs couldn`t be moved; watching any entertainment program would habe been charged extra; we were lucky to get a free meal - although this didn`t catch up with the Emirates`standard - and one drink. Afterwards we saw that it`s been written in fine print on our booking confirmation that this leg could be operated by Fly Dubai. Until the flight itself, though, we didn`t know Fly Dubai and certainly weren`t aware that it would be a low cost carrier with such a bad service and comfort. Anyway, for us the whole journey was an Emirates flight and the really bad experience with that night flight to us means that one cannot rely on receiving a decent standard when booking Emirates. I am afraid this was our last flight with Emirates for a long time.",Emirates,trip_advisor,"['Reliability', 'Tangibles']"
7774,Wonderful flight and staff.,"I was on flight EK161 from Dubai to Dublin today sitting in the E section and was served for the flight by an amazing air hostess by the name of Eve I believe? She effectively made my flight a hugely pleasant experience and due to this, Emirates will be my airline of choice whenever I can use them. Couldnt be happier with the service. Thanks for everything, Graeme",Emirates,trip_advisor,['Assurance']
7775,Better than Expected,"The flight from Rome to Boston was outstanding, especially since we were seated in economy. The A333 had plenty of legroom, the entertainment options were excellent. and believe it or not, the lunch meal was very tasty. The flight left on time and arrived early. Kudos to Delta for a great flight.",Delta,trip_advisor,"['Tangibles', 'Reliability']"
7776,Air Canada the worse airline ever. ,Heading to Vancouver my flight got canceled 1 day later. Flying back Due to the delayed in Vancouver I was late to Toronto and missed my flight back to Boston. They booked me for the next flight 3 days later from Toronto to Montreal to Boston by Sunday Why are they booking me to Montreal? I don’t know but I am not interested in going to strip joint there. I ended up renting the car and drive home from Toronto to Boston by Friday. My luggage didn’t send to me a week later. Their customer service sucks and blow. Flight attendant look like they don’t want to work there. My first time flying air Canada and it will be my last time. If you want a bad experience flying fly air Canada. A third world country airline have a better service then them.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
7777,Forgetting 7 bags,United forgot 7 of our bags and we needed the next day. They can’t do anything properly. They had so many problems with their plane.,United,trip_advisor,['Reliability']
7778,"bad news, good news","I have had good experience in the past with United, but this flight was more problematical. I have their app, so I received a text message at about 2 in the morning that my flight was delayed, so they put me on an alternate. The alternate itinerary would not work at all for me, so I used the app to find my own alternate. It gave me several options, so I was able to rebook relatively easily, although I had to leave nearly three hours earlier than originally scheduled, with a much longer layover than originally planned. Thereafter the flights were fine. One thing I don't like about United: they have a basic economy and a premium economy class. On the basic you cannot take a regulation carry-on, only an under-seat item. The premium economy allows you to take a carry-on, but it basically costs about as much extra as checking a bag. I think that is just wrong.",United,trip_advisor,['Responsiveness']
7779,Customer Service is Horrible,"Never fly with Spirit. Their customer service is horrible if you can even get through on the phone. The agents are all rude and act like you are disturbing them. Not helpful at all. The bag fees are ridiculous. It costs more for my bag to fly than for a person. They pull you in with their cheap fares but they are all fake. They offer a 75-80% off fare often but it only reduces the cost by around $10 even when the original fare is over $100. I'm not sure what they are reducing by 80%. They taxes and fees are only around $30 so the base fare should be $80. False advertising. There waiting areas in the airport are all very basic also. Not enough seats and they don't let you know what's going on. If you're travelling with multiple people they will not seat you together if you don't pay for a seat. Even if you have children they seat them in a row by themselves even when there were plenty of seats available when we checked in. Other basic airlines will at least seat the party together when possible. This is just there way of forcing you to pay exorbitant fees for a seat assignment. Which wouldn't be too bad except when you have a connecting flight and you have to buy the seat on each segment of the flight so the seats end up costing as much as the original flight plus the bag costs end up tripling the price. Again better to go with another airline instead of being nickled and dimed to death. Plus a $79 cancellation fee after they subtract out the ""non-refundable"" portion of the fees doesn't leave much.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7780,Scotch or Bourbon?,"It was my very first experience of flying with Emirates from St. Petersburg to Colombo with a stopover in Dubai. After all the passengers placed in the cabin, suddenly all the light went off! So, we still have delayed at Pulkovo airport for more than 1 hour while russian engineers were repairing the trouble. Despite this funny accident I was really impressed of the service and atmosphere onboard. There are always beautiful staff, high quality of cuisine, nice bohemian people from worldwide, and free alcohol drinks as well. Another unpleasant moment was remembered on the way back. It's a terrible queue at check-in at Colombo airport cause the local staff was working too lazy. Even online-checked passengers could not to drop-off their baggage sooner. Note: usually you are being invited to board according to the seat zone marked in your boarding pass, and you have to know it before. Have nice trips!",Emirates,trip_advisor,['Responsiveness']
7781,Destroyed and disappointed,"Flew from Toronto to Montreal was delayed 7 hours so we missed our connection flight to Venice! No help from any agents. Made you go to these phones that only played music. Spent hours on them stranded at Montreal Airport! Lost baggage, no help, no hotel, suppose to be on a air Canada all inclusive trip to Venice, Florence and Rome! Trip of my lifetime destroyed by this airline! I’m begging you don’t book with Air Canada!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
7782,Fly Direct,"JetBlue is one of only a couple of airlines that offer non-stop from Boston-Las Vegas-Boston. I buy the Blue class service that includes baggage and spend extra for expanded leg room which is needed on these 5.5 - 6 hour flights. Only negative was the check-in lady in LAS who could barley move the luggage and had an attitude. Time to retire! Also in Boston, the baggage wait time is horrendous compared to other places!",JetBlue,trip_advisor,['Responsiveness']
7783,"Clean, Speedy, and Funny.","I purchased a carry on prior to arriving which was more expensive than normal, but I was okay with it considering the price I purchased for my flight. My flight was on time, boarding was painless, and the plane must have been new. It was so clean, easy, & relaxed. The flight attendants and pilot were funny & talkative making jokes. We even arrived to our destination early! Best experience yet.",SpiritAir,trip_advisor,['Responsiveness']
7784,Horrível,"Péssimo é pouco. Poltronas nao reclinam, totalmente desconfortaveis e agora cobram até agua. Avianca nunca mais!",Avianca,trip_advisor,['Tangibles']
7785,Do Not Fly This Airline,"Booked 4 flights for April. My wife had to cancel due to a business conflict. Called them up 10 weeks before we fly to cancel her ticket. Because we did not cancel within 24 hours we could only get airline credit, but have to use the credit within 90 days? On top of that, I tried to move my seat to be next to my kids, but would have had to pay a fee. Don't appreciate being nickel and dimed. The 90 day policy is ridiculous. Wish I had booked Jet Blue! Never using this airline again. Hope at least the flights are ok.",FrontierAirlines,trip_advisor,['Responsiveness']
7786,Outrageous,"United airlines is not a trusted airline to fly with especially if in a hurry. Our flight was originally scheduled to depart at 1:00 pm but we didn’t actually end up leaving until 8:00 pm. Originally having a layover in Washington, D.C. was then moved to Chicago. They booked us a connecting flight that left at 9:45. We eventually landed in Chicago at 9:45 causing us to miss our flight. Not one United Airlines worker to talk to. We were absolutely left in the dust. They did left us get off the flight early knowing our connection was VERY tight. However, they knew we were not going to make it. Leaving us stranded and having to find another flight ourselves due to their lack of communication as well as planning. Not to mention they lost our luggage and didn’t return it until 5 days later.",United,trip_advisor,['Responsiveness']
7787,Always Great,I believe JetBlue has the cleanest planes and the attendants are always 1st class. They are always on time and very clear with messages.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
7788,Wonderful Trip,"SHOUT OUT TO MR DRAKE $ MR GREGORY.......... VERY PROFESSIONAL, FRIENDLY, KIND , N POLITE!!!!!! WOULD DEFINITELY TRY TO GET A FLIGHT AGAIN WITH THEM TWO. SINCERELY, MS BACARDI (MR GREGORY)",Delta,trip_advisor,['Assurance']
7789,Cheap on a par with others,Comfort as usual in economy. Food good service good. We requested last two seat on way back and then had four seats for us two,AirCanada,trip_advisor,['Assurance']
7790,JetBlue Becoming Black & Blue?,"JetBlue has always been my airline of choice but now I think they're becoming just like all the rest. They added the bag charge now it's the usual airline complaints. Tough trip from Denver to Boston. Waited 30 minutes to check bags while being told that their windows don't open until 8:45 am. This after being sent an email telling us to arrive at least two hours early due to construction and a terminal change for their windows. Then our flight was delayed. First it was estimated to be a 91 minute delay then dropped to a 39 minute delay. Better, but still sat on the runway for another 15 minutes. Delay was attributed to weather in Boston although I'm told it was a light drizzle all day. When arriving in Boston, they couldn't get the Jet Bridge operating to disembark. Had to move to another gate. Took about 40 minutes. Trip left me feeling disenchanted with JetBlue and feeling a little black & blue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7791,Surprisingly excellent. Worth trying,"I got an $80 roundtrip ticket to Fort Lauderdale. I thought I was going to have some kind of issue since it's a budget airline, however I thought it was one of the best flights I had ever taken. I fly pretty frequently domestic and international. The seats seemed no smaller than my seats on Virgin or any other airline. But the aisle itself was very wide. I didn't have to turn to the side or anything. Boarding and getting off was very quick. The flight was smooth and took off on time. And once everyone boarded, I loved how the flight attendants not only accommodated families and friends who wanted to sit together but didn't pay for the seating, they went around and looked at rows where people looked uncomfortable and suggested they move to better seating so that every one was comfortable. You are free personal item can be the size of a normal sized backpack. There are is no in flight entertainment and you have to pay for snacks. But it's still worth a try.",Allegiant,trip_advisor,['Responsiveness']
7792,I find Spirit Airlines to be the absolute worst airline in the industry.,I am Sam Obara doing international business traveling different airlines 3 or 4 times a week and I find spirit to be absolutely worst airline in the industry.,SpiritAir,trip_advisor,['Responsiveness']
7793,You get what you don’t pay fir,Bag ended up overweight and cost me $50 more. Would have been cheaper to check 2 bags. Very polite and efficient crew. It’s a bus with wings. No frills and low fares. Read the rules and succeed. Neglect them and you pay. Simple as that.,Allegiant,trip_advisor,['NA']
7794,Baggage delay,Baggage didn’t arrive on time. 2 hour delayed. Baggage staff was courteous. The allowance of $100 was a disappointment,JetBlue,trip_advisor,['Responsiveness']
7795,VERY GOOD SERVICE,I was traveling with my son on this flight. We had good seats in Economy Class which is surprising since most airlines are shrinking the distance between the seats. A pleasant assortment of snack and drinks were offered. The Flight Attendants were all pleasant. The bathrooms were clean for the entire flight. And there was in-flight entertainment. The back of the seat monitors were small but at least something was offered. Overall we had a very good experience.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
7796,No transapercy when it comes to fees!,"I should have researched this airline more closely, their pricing is not transparent, had I known that I'd be charged over $300 for one piece of check in luggage, I'd have found a different airline, very disappointing. Furthermore, they don't assign you a seat, if you want a specific seat that's additional fees as well. This will be the first and last time I fly on this airline.",SpiritAir,trip_advisor,['Assurance']
7797,Horrendous Company,"You are truly an awful and shameful company. How dare you deny refunds to nurses during this pandemic. Disgusting! Never again. We called three times, for hours at a time. Today we called and waited 4 hours, with a canceled flight that you canceled, and you still wouldn't refund. Instead, you forced my wife to take credits we won't be able to use. And this is your mistake. She is in tears. Now she gets no vacation, no refund, and must go back to fighting this pandemic. SHAME ON YOU!",United,trip_advisor,"['Responsiveness', 'Empathy']"
7798,A National Lampoon Flight,"Quite the adventurous, (National Lampoon like), trip to glorious Nashville TN to attend a nephew’s wedding. Southwest Airlines was considerate enough to inform us via a text that our flight was canceled with 90 minutes notice prior to departure - their timing was impeccable to coincide when the Uber driver pulled up on our driveway! No explanation why the flight was cancelled and the SWA app wasn’t working to reschedule flights. Needed to work with Hertz and Hilton about adjusting reservations. Hertz could only cancel the reservation. The adventure continued for our return trip - TSA PreCheck code missing on our return boarding passes.",SouthWest,trip_advisor,['Responsiveness']
7799,Bad Emirates Aircraft,We sat for an hour on the Bali tarmac before take-off. Seats were hard and it had the least room of 13 flights I have taken to Bali. From memory - an A330 777?,Emirates,trip_advisor,['Tangibles']
7800,Great Counter Service in DCA,We had a big delay for our Hartford Trip but the counter people at Jet Blue CJ and Rubin were very understanding and courteous. Our Orlando based flight attendants were fabulous. Free WiFi and entertainment. Great DCA management by Mr Waldron and Ms Marvella.,JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7801,Engineer,"Marked improvement over previous trips on the same route, cabin crew speak Arabic this trip , when 90% of the travelers where Arabs and non of the crew speak Arabic , it was really disappointing",Emirates,trip_advisor,['Assurance']
7802,quick flight to Florida,this is the quickest and easyist flight for me to take to Florida. The airport is about 45 minutes from my home and 30 minutes from my sisters home. I use this airline yearly.,Allegiant,trip_advisor,['Responsiveness']
7803,Reasonable cost means a reasonable flight,"I flew from Heathrow to La Paz with stopovers in Bogota and Lima. The flights were fairly standard. The staff were mixed, some extremely helpful and some extremely rude. My bags made it the entire way without me picking up which I was doubtful off. The bag was fairly battered upon arrival and scuffed but these things happen. Only real issue was the gates didn't always repeat in English and i don't speak Spanish so was very much guessing when i needed to board. The final flight return to Heathrow they moved my seat so i have no-one in front or behind me so i could recline. As a 6ft 4"" man this was very welcomed. I would use them again but don't expect BA level of standard",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
7804,"Wow! Just, WOW!","We don’t know what we did to deserve the surprise upgrade, but we can confirm that Air Canada Business Class is exemplary. The flight crew was welcoming and attentive, and the meal was delicious.",AirCanada,trip_advisor,['Assurance']
7805,avoid,"The whole experience was not professional or welcoming. Cannot check in online, something is not right with the website, cannot click check in. It doesn't do anything. I accidentally sat in the wrong seat, same class, and an attendant kicked me out of my seat. I don't see what the big deal is, especially because the seat I sat in had less travelers, moved me to a section which was jam packed. Have no regards for the pandemic, the front and rear are packed, while the center has over 15 empty seats. Not the first time flying with frontier, but will be the last. Good riddance",FrontierAirlines,trip_advisor,['Responsiveness']
7806,Boarding man yelled at me for taking the wrong seat,"I was the last person to board and I noticed how empty the plane was so I decided to take a seat in the upper front part of the plane rather than my ticket that was in the last row, I honestly didn’t think doing something like this would be a big deal because I’ve asked a flight attendant if I could switch seats before and they usually let me go right ahead if the plane is pretty empty. I also didn’t think it would be a big deal considering how many empty seats there were. A man that wasn’t even a flight attendant but a front desk boarding man went out of this way to come all the way on the plane to tell me to get back in my assigned seat because he was “suspicious I would do something like this because I was the last person on the plane.” He yelled at me and told me to take my AirPods out and was just really rude. Normally things like this don’t upset me but it just seemed like a really cruel thing to do. I felt so humiliated and embarrassed he would yell at me like that in front of everyone on the plane.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7807,First international flight to China was a good experience on Airbus A350-900 (359),"I recently had an international business trip to China and flew Delta Air Lines. It was my first time flying to China and only knew it was going to be a long 14-hr flight. I sat in economy to save the company money. I had an aisle seat in the middle galley. Leg room was not much, so it was good to move about the cabin every couple hours, which is ok to do so. Actually many people walk about the cabin to prevent cramping. During my flight to China, the TV wasn't working for my row, so Delta reimbursed us. The flight home, my TV worked fine. There was 3 meals during the flight and the food was ok. It was nice to receive the beverage services throughout the flight. our flight path was directly over canada and into russia then down into mainland china, so I was reassured we didn't fly directly over the ocean. If I have to go to China again, I would fly Delta again due to the professionalism of their services.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
7808,We Love The Direct Flight,"Our round trip flights from Sacramento to Los Cabos were almost perfect. Check in was easy. Boarding was quite efficient and civilized. The flight attendants were friendly, attentive and fun. The planes were clean and on time or early. What could Southwest do better? Do not allow passengers to save seats. My husband and I both purchase ""early bird"". Others buy one and save a seat, usually one near the front or bulkhead. There is a simple solution...advertise on the early bird purchase site that saving seats is not allowed and gate agents and flight attendants will enforce the rule.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
7809,Love the yellow airplane,"ALways a pleasure to travel with Spirit, they are friendly and easy to find and they always have good prices",SpiritAir,trip_advisor,['Assurance']
7810,Quick weekend getaway!,"Very nice flight. Many hidden costs. Seating, luggage. Very convenient terminal.free parking. All thing have to be measured. I would definitely do it again. Nice plane, seemed to be brand new.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
7811,Easy Peasy,"jetBlue is best value I find for flying. Typically, I run the Newark from PalmBeach or Ft lauderdale, but opted this time for a bigger vacation and since PBI has no direct flights to LAX, we flew from FTL. Clean, on time both ways, plenty of room for my 6'2 frame, good movies, eats. Made the 5 hr flight a piece of cake.",JetBlue,trip_advisor,['NA']
7812,Huge Fees and Terrible Customer Service,"I was tremendously disappointed in Spirit Airlines the first time I used them. This will be my last for sure. I was charged $89 at check-in for checked baggage AND $89 for a carry-on. That is not a typo - $178 for what cost $30 with Delta (and most sane airlines.) Then we were an hour late and missed our connection in Vegas for Boise BY FIVE MINUTES. There were five of us on that flight that got screwed. FIVE MINUTES. Boise is a final destination, not a connection. Ten minutes late to Boise means nothing. THEN the guy laughed at me when I suggested they could have held the plane. He also laughed at me when I asked to put us on a different carrier and get us home the same day. The only option was the same flight the next day. He also laughed at me when I suggested they pay for our hotel (standard practice in this industry for years.) He couldn't even offer me an upgrade. This is hands down the worst run airline I have come across. As someone mentioned in another review - they even charge you for snacks and non-alcoholic drinks. I'm not usually a complainer and I know everyone's margins are thin, but I vow I will never use these guys again. And I'll surprised if they're in business in three years. Absolutely incompetent customer practices and service.",SpiritAir,trip_advisor,['Responsiveness']
7813,South west doesn't care about Coronavirus,"We have been loyal to sowhthwest for years. In general have had good travel experiences, but have had southwest cancel flights on us while at the airport with no notice. And no compensation. But we can't belive the experience we just had. We had a trip booked with my work to punta cana. With the corona virus issues my company canceld the trip. Southwest will not refund anything. They gave a BS credit but I have to travel with in 9 months. Why only 9 months, because we booked early and were loyal to southwest. This is not a trip I chose or would have chosen to cancel. I can not get vacation to book another trip before next April, so essentially I am out $900. Andrew a customer service manager said a national emergency declared by the president did not warrant a refund. I asked him if 911 would have warranted a refund. He said he wasn't with the company at the time, but 911 would not warrant a refund. Unbelievable. Southwest has gone downhill since there founder passed away. If I could give them a negative rating I would. In this case I give them a 1 because that's the lowest rating I can give.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
7814,Excelence of services,"Good time of flight, good service and excelente enviroment. The legroom is very good and the comfortable seats too",Avianca,trip_advisor,['Tangibles']
7815,DO NOT TRAVEL WITH ALLEGIANCE!!!!,They have the worst customer service! I arrived 30 min before check in and they had a huge line of customers due to low employees! I was in line for 25-30 min by the time i got to check in they closed my flight and didn’t want to take my baggage and made me miss my flight! No refund or help nothing ! STOP FLYING WITH ALLEGIANCE,Allegiant,trip_advisor,['Responsiveness']
7816,Emirates economy low standard,"Economy class services are lower than expected. I have flown in the past, few years ago, but now the standard has gone down. Seats are not wide enough and not very comfortable for at 14 hour non stop flight. Food was ok and not great.",Emirates,trip_advisor,['Tangibles']
7817,"Smooth flight, service acceptable","The premium economy flight was acceptable in terns of price and service. Flight was smooth, flight attendants were all friendly.",AirCanada,trip_advisor,['Tangibles']
7818,Excellent Experience So Far!,It was an amazing experience to fly with Emirates. The food was delicious and fresh; the staff were very helpful and supportive; it flew and landed on time.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7819,Shame On You United Airlines!,"Shame on you United Airlines. I believed you when you said ""no change fees"". SO NOT TRUE! I had to cancel my flight to Maui (from LAX) and you charged me $125 to put my points back into my account. ONE HUNDRED AND TWENTY FIVE DOLLARS! Really? Shame on you United Airlines!",United,trip_advisor,['NA']
7820,Escrocs ! / Scam,UA is a scam they sold me a ticket without telling that i can't passe by the US because of my PP ! My destination was Canada !,United,trip_advisor,['NA']
7821,Got to ride in this classic,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['Reliability']
7822,"Need affordable tickets for my mom for a weekend next month, all i can find are expensive?","i’m trying to fly my mom 2 states over at the end of March (right before my baby due date). Just for a weekend so she can see me seriously preggo. We both got really excited at the possibility of her being able to feel the baby now. last time i saw her, it was too early along. She’d just bring a backpack, to make the flight cheap we can use frontier, who i’ve always had a great experience with. i’m just finding $200+ flights tho, even though i’ve seen them be much more inexpensive before (like $90 round trip). Any suggestions or advice or website ticket buying hacks i should know about? it’ll just be 2-3 days at the end of march.",FrontierAirlines,reddit,['NA']
7823,Terrible Customer Service,"Today, my mom and I traveled on flight UA613 from LAX to IAD. Over the course of our five hour flight, the flight attendant made several rude comments to my mom as well as some other passengers around us. One particular time, I was in the restroom and my mom asked for a “covid snack bag” for me (since I was gone) and the flight attendant responded with, “do you see her here?” Incredibly unprofessional, rude, and snarky. I did not appreciate the service and do not plan to fly with them again.",United,trip_advisor,['Assurance']
7824,Absolutely horrible,Unbelievably terrible check in service. At no point did anything work how it was supposed to. Will never buy from this piece of horrid filth ridden mongrel filled company. I hope everyone who is a part of this company has an extremely bad day.,FrontierAirlines,trip_advisor,['Responsiveness']
7825,New ‘rules’ same as the old rules? ,Reading articles about ‘improved’ passenger rights regarding refunds on cancellations this sounds like no change. All of the language I’m seeing includes ‘if the passenger does not accept credits or rebooking’. This is the same as the existing where on the cancellation page airlines will still be able to have the large and first option be ‘issue me a credit’ with ‘refund to the original payment method’ only viewable after scrolling a couple of page lengths and in tiny font. Has anyone here seen the full text and can speak to how these ‘changes’ will impact existing practices?,Delta,reddit,['Responsiveness']
7826,Muy buena orientacion y ayuda,Magnifica atención te ayudan y te orientan muy amablemente en sus mostradores de aeropuertos y salas de servicio,Avianca,trip_advisor,['Assurance']
7827,Why a root canal during a prison rape would be better than flying Delta.,"The WORST airline EVER. Arriving at KEF in Iceland for a flight to JFK we were approached by “Delta Security Staff” as was everyone in line. They demanded documents then the answers to a string of seemingly pointless questions including how many people in your department at work, what the building looks like and how long you have lived at your present address. Each answer was met with stares into the eyes and long review of passports, as though any of that information was contained therein. I have travelled the world as a documentary cameraman including the Eastern Block and Africa, often carrying Carnet de Passage, and customs documents for gear, but this flight walking through from vacation with only a carry on was by far the worst customer service experience of my life. The interrogator was brash and at one point stated “I will ask the questions and you will answer them” . At the gate I was selected for further screening including my socks, emptying all my bags, pockets and nearly my bowels. I’ve had less invasive colonoscopies. Had I not needed to get to my destination on time I would have left and booked a flight with another carrier. Rest assured that I will never fly Delta again to any destination and will at every opportunity elaborate on the terrible customer service and rude staff provided by Delta. Without question the absolute worse customer service in the industry, you make Aeroflot look like cheerleaders. AVOID THE AIRLINE AT ALL COSTS. Take connecting flights through other countries if necessary, walk, swim through broken glass, but at all costs avoid ever flying Delta.",Delta,trip_advisor,['Responsiveness']
7828,Avoid Frontier,"Avoid frontier!! This is the worst airline in the WORLD! unbelievable they get away with robbing Poot customers. They cancelled my return flight from Islip to Fort Lauderdale and they wouldn’t reimburse me for the difference of fare, transportation to JFK or hotel stay. Cancelled for no reason but the truth is because the aircraft wasn’t full!!! This is by far the worst airline! Avoid them even if you can book at a higher cost with another airline. The basic fare doesn’t include anything so they hook you like this. If we’re to book with another airline, it would have been cheaper! Only reason I flew with Frontier is because they had a direct flight to Islip. Again, avoid this airline! No customer service you can call and it’s all done by messages and the people you speak to are useless.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
7829,Emirates is Now a Budget Airline,"I paid more to fly with Emirates because of its reputation for quality but that seems to no longer be true in the post-covid world. First flight from NYC to Dubai the attendants allowed a group of women to stand in the aisle next to me as they chugged wine and screamed the entire 16 hour flight. One woman had at least 7 wines and was wasted. On the way back from Delhi to NYC the rude check in staff informed us that they recently changed their rules on flights departing from India and men are not allowed to carry a handbag - that counts as a second carry on bag and is not allowed. This seemed entirely up to the discretion of the check in agent as I saw multiple men in economy who were allowed to have a small bag + carry on. They forced us to check our carry on bag for $250 (!!!) because of this and then broke half of the contents inside. They also broke our other large checked bag, knocking off one of the wheels, and then only offered $50 compensation because we didn’t have proof of purchase. I should have spent less and flown a budget airline if I wanted to have an experience like this. Disappointing that Emirates is resorting to cheap cost cutting measures that are an insult to their customers. I learned my lesson - I’ll never fly Emirates again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7830,Don’t recommend,So I booked through spirit as it was a low fare ticket and I needed to get to Atlanta ASAP. My flight to Atlanta was okay. No delays. But the seats are incredibly small. Also other airlines were seating people only in the window and aisle with no in the middle because of the Covid pandemic. But spirit continued to seat people in all 3 seats with no social distancing. That I didn’t like at all. They seem cheap at the time of booking but then nickel and dime you. $50 for a carry on there and back. On my way back home they changed my flight times 3 times. The only way I knew was checking my flight. They failed to tell us. I asked for a refund and the girl said if she refunds me I won’t be able to get on the flight. Say what?! Talk about bad customer service. And then she said I would have to wait until the next day at my original flight time to leave if that last flight would have been canceled. Spirit the right thing to do would have been to get me on the next available flight and refund me And still be able to fly. They allow you to bring one personal item for free and that’s what I did to save money. The seats don’t recline at all and it feels like your sitting on wood. Spend the extra money and book with a better airline.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7831,Cheap airline nickel and dimes you to death ,"$60 to put a carry on bag in the overhead. Horrible seats with the seat back pocket too small to put an iPad mini. Rude staff, probably from dealing with pissed off customers all day. Add an extra hour to your flights to Austin since Allegiant doesn’t land in the main airport and you have to take a 30 min shuttle both ways. The trip ended up costing me more than a regular airline because of all the nickel an dining they do. No beverage service and horrible seats The greyhound bus of airlines",Allegiant,trip_advisor,['Responsiveness']
7832,Never flying with them even again.,"Bad customer service, no apologies on their mistakes, they even told me ""Deal with it your self."" I would never fly with them ever again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7833,Good easy direct flight,"Departed on time the boarding experience was very easy. The on board service was very pleasant and courteous. The leg room was plenty (I am only 5'7"") the movie and entertainment options were plentiful. Would fly with United again. They did a great job.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
7834,I am not recommend I buy tickets from JetBlue,Purchased tickets twice but they canceled it for no reason and they’re explanations where I don’t know why they’re canceled never buying it from JetBlue again,JetBlue,trip_advisor,['Reliability']
7835,Flight Canceled!,"On Sunday Dec. 19 we had arrive at the airport when we receive an email saying our flight was canceled. We were never told why our flight was canceled. We decided to still make line to get answers and rescheduled we had to wait in line for 4 hours to finally get attended. We was told that there was nothing they could do but to reschedule our flight. Our flight was rescheduled to Dec. 24, 5 days later our original date!! Half of our vacation is gone. When they try to move us to another airline the same day. They send us everything but the confirmation number 5 mins before our plane was leaving! We missed our first opportunity because of this people. We had to go back to terminal A and make line for another two hours to finally get booked for Dec. 24 and get our tickets and conformation. After being in the airport for almost 12 hours we finally headed home. Customer service is not good not only our flight was having issues but other flights who were traveling through spirit had issues. Do not recommend save your money and travel through another airline!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
7836,Find another airline if you can.,"So Air Canada cancelled yet another flight of mine. They rebooked two days later, leaving at midnight, with an awful connection. As usual I found it extremely difficult to speak to somebody, as most of the time, there was a message saying they were too busy and to call back later. When I did get through, it was after 3 hours of waiting and it took the person 30 minutes to cancel my outbound, but keep my return, something you can't do online. They did the same thing for another flight I had booked in June, so I am going with another airline. My experience of the service with Air Canada is that they are going from bad to worse very quickly!",AirCanada,trip_advisor,['Responsiveness']
7837,New seats?,"On my recent flight back from S NJ to S FL I flew on one their updated cabins. The seats were def different, had the hard backs, no drink holder (thanks Spirit) and sit way lower then before. [Here's a photo]( URL They say a 18"" x 14"" x 8"" backpack will fit in that, but I'm having a hard time it will. My backpack is a tad bigger 18.5"" x 13.25"" x 9"" and would fit before (tight but fit). Have you guys flown in these? Wondering if I need a new backpack. You guys have any suggestions? Lots of compartments, laptop, TSA Friendly are features I'm looking for. Luckily with Spirit most people check their bags so at least that time (\*knocks on wood) I was able to put it in the overhead compartments. Are they updating all their planes to these seats?",Spirit,reddit,['Tangibles']
7838,Terrible Airline,"Not only did this airline loose my luggage, several items were missing when I finally got it. I will never fly this airline again.",FrontierAirlines,trip_advisor,['Responsiveness']
7839,Broke my luggage yesterday,"They broke my luggage the rolls of my bag ,,, although when i checked in it was not broken , i struggled while moving the bag my stuff worst service ever fly Emirates not anymore great will never recommend it although i travel twice in a year with them ugly service",Emirates,trip_advisor,['Responsiveness']
7840,Stranded,"Flight was canceled after spending 2 hours on the tarmac. Was told that they couldn’t get us home until Saturday or Sunday and it was only Wednesday. Told you have no ability to book us on another airline and also told we would have to travel to Miami for the flight. There was no apology and no offer to accommodate us in any way but to refund our ticket cost. We were stranded over 2000 miles from home and had to pay $500 to another airline , $200 for a hotel room and $50 for an Uber from Ft Lauderdale to Miami for a flight the next day. Extremely poor service in every way.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7841,DO NOT FLY THIS AIRLINE,"It should be illegal for this airline to still be in business. Everything about this airline is horrible. Disrespectful ticketing agent at BWI airport, DO NOT FLY WITH THEM!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
7842,Very limited options to get to Johanesburg in the south,"Travelling with my family on vacation, we go economy! I am not made of money. With teenagers in family, getting as direct a flight was important. Delta are the only airpline to fly direct from Atlanta. This is a LONG flight at 16 hrs and certainly not one for the impatient. Delta have very old aircraft so the entertainment options on board were limited also. Just how old are these planes - they have ashtrays in the toilets! Glad for the direct flight but sure wish they would update their fleet.",Delta,trip_advisor,['Tangibles']
7843,"Unexpansive, Smooth flight on time and arrive earlier","Unexpansive under $100 for both way flight. Friendly personal. Smooth flight, start on time and arrived earlier. Plenty space",SpiritAir,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
7844,Worst customer care. Complete failure,"I've travel several times with jetblue. Had some issues in the past, but would let them go. But after this experience never again. I don't recommend anyone traveling internationally to use this airline. Their customer service to begin with is terrible. I had to call them 3 times and waited 2 hours or more each time for them to answer. And at the airport some of the workers are very rude.There are a lot of restrictions out there to fly internationally, I belive the airline can do better and helping their customers get prepared for their trips and communicate restrictions ahead of time(even though it is also the responsibility of the person traveling to be aware) It would make the airline""s crew work easier. Specially when boarding at the gate. Instead of yelling at the people, making people miss their flights. Jetblue should do better and take care of their customers. Lot of communication and organization problems. I had to cancel my trip because they shut the door In my face, because of the rush I could not complete a form online. Which I had phiscally in paper with me. I could have done it inside the plane before departing. The next flight they offered was 2 days latter. So I tried getting a refund to purchase another flight with a different airline. But my tickets were not refundable. Off course, well I wasn't expecting to have all these issues. In the end had to cancel my trip completely.",JetBlue,trip_advisor,['Tangibles']
7845,Only way to go to and come back from San Francisco,"Interesting flight to SFO, strong Pacific storm moving across U.S., west to east. Pilots had to vector around very high, stormy ceilings and did a terrific job with minimal turbulence. We were a few minutes late, but they got us there safely! Return trip, though bumpy, was even better, landing 21 minutes early (thank you tail wind). Flight attendants were terrific, even for a late night arrival (midnight). They went above and beyond to make my daughter comfortable and tried everything possible to get her tv monitor to work. We really appreciated their professionalism and caring attitudes.",United,trip_advisor,['Assurance']
7846,do NOT use JetBlue,"i originally bought a ticket to peru in october/november 2019. i cancelled flight before the pandemic due to plans changing in 2020. was charged $100 for cancelling, which I was completely fine w bc I knew beforehand of this policy. i bought another ticket using my credit. cancelled flight due to covid in mid march 2020. was not charged due to cancellation being covid related. i was informed since I bought a blue basic ticket that I could not, under any circumstance get a refund. which again I was fine with bc I'm an avid traveler and I knew i'd use it sometime soon. i tried to buy a ticket in december of 2020 for washington d.c., no tickets were available because JetBlue doesn’t fly to DC. spent another $300 on a ticket bc my JetBlue credit wasn’t able to be used. tried buying another ticket for march 2021 to go from atlanta to san diego, no flights were available for all of march and april of 2021. only flights available were to multiple cities in florida and maybe one or two other cities, and I was advised by a very rude customer service rep to buy one way tickets to other airports and from there, buy more one-way tickets to make it to cali. that’s too much in my opinion. why should I have to buy 4 separate tickets? i called and begged for my money back and even spoke w a manager and explained that I want my money back in the form of a refund. i was told no again, even after explaining that I'm not able to use my credit bc either 1. they don't fly to the city I'm traveling to, or 2. they don't flights available for MONTHS. in march 2021, i tried buying a ticket to hawaii for april/may 2021. again, there’s no tickets available. my credit will no longer be available after 03/31/2022. not tell me how I'm supposed to use my credit if there's no flights available? i will NEVER use jetblue ever again.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7847,Horrible seats,"My husband and I flew to Mesa, AZ from Springfield, MO and had regular paid seating. I am 6’ 2” and have flown in the back before; however, this time my knees actually touched the seat in front of me and I could barely move. Also, the seating had almost no padding and the flights to and home we’re miserable! I like saving money but this was beyond reason. Done with Allegiant!",Allegiant,trip_advisor,['Tangibles']
7848,Trip to Bangladesh,Good flight with stopover in Dubai. Comfortable journey with good care during the flight. All flights exactly on time,Emirates,trip_advisor,['Assurance']
7849,Pleasant,"The staff was very efficient and helpful, even with the plane being full. We felt like we were safe and taken care of. The plane was clean.",SouthWest,trip_advisor,['Assurance']
7850,Could do better.,Only 2 main issues the rest of the trip was fine. We fly first class all the time any more due to health reasons. Lets talk food first. There were two breakfast choices that were the same on our flights. Oatmeal which I have had in the past and didn’t care for and turkey bacon and cheese omelette with chicken sausage. Chicken sausage was nasty to the taste as was the turkey bacon. What is wrong with using conventional foods in the breakfast meals. Bacon should come from pork and breakfast sausage can be beef or pork but NOT chicken. When I asked the flight attendant if they had any ketchup the answer was no and I got “the look”. The next issue we had was with wheelchair service. No issue in Anchorage or Seattle but in Minneapolis it seems that with the leaders in the contractor providing the service they only care about getting you as far as the electric carts go not to the gate where your plane is leaving from. Disappointing after 10 hours of planes and airports.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
7851,flight sacramento to denver,"worst flight ever been on crying baby in front of me with ear piercing cry no sleep ,stewardess wouldnt do anything to change situation .baby stopped crying the second we landed awful experience never again and paying for a carry on was bogus to.",United,trip_advisor,['Responsiveness']
7852,Stay Far Away From AirCanada if You Value your Peace,"The worst flight experience I have ever had. My flight was Toronto to Cleveland was cancelled due to crew constraints Aka not enough workers to work on the plane because they didn’t schedule their workers properly. The customer service agent lady lacked in communication skills and told the group of passengers with the cancelled flight the utmost bare minimum advice on how to seek hotel and transportation for our overnight delay and led us to claim our bags then abandoned us in the airport midway leaving us to find it on our own. After going through customs and security AGAIN, we reach baggage claim just to be told we can’t have our luggage due to safety unless we cancel our rebooked flight. Okay..? Then, my re-booked flight had a glitch in the system and didn’t display all of my connection flights back home so I, of course, sought help from workers who told me there were about 20 white landline phones upstairs for customer service for me to use instead…. I waited on the phone for 2 hours! Thankfully, the call was effective, but by this point it was 11pm at night and I still needed assistance on funding my hotel and transportation and food, but no workers claimed they knew how to help me, so I spent hundreds of my own money and had to figure it out alone. To add injury to insult, once I arrived at my final destination a day later my 2 checked bags were delayed and the tracking service was zero help and the airport workers couldn’t find my bags. Thank God I had an iPad in one of my checked luggage and could use “Find my apple device” to locate it myself. Never book with AirCanada unless you want a delayed or cancelled flight and no workers to assist you afterwards ;)",AirCanada,trip_advisor,['Responsiveness']
7853,Happy St. Patrick’s Day,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
7854,What time roughly is deadline to get sameday new aircraft/crew?,4pm ish or closer to 8 pm,Southwest,reddit,['NA']
7855,A Mess,This is my first and last time flying with Spirit and it has been a terrible experience. My flight was delayed for 2 plus hours due to maintenance issues. Going to St. Thomas the flight was terrible and the turbulence made me sick and nauseous. They charge for their snacks and beverages which are usually free on other flights. Do your self a favor and book a flight through anybody but this airline.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7856,Avianca,"“Rosenberg” if that’s his real name was not very helpful. Gave me a very hard time. I purchased to bags there online website is the worst. Does not give you the option for checked or carry on, so I purchased to bags and he said I cannot get my money back. That if o want to carry ons I need to purchase the bags again. I don’t need a refund I need a carry on instead of a checked bag! They are truly a terrible airline including customer service!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
7857,Air Canada is the WORST,I was flying from SFO to YYZ and I was early zone three (one of the first on the flight) and the AC representative told me they had to check my bag. The bag was within the size limits and there were numerous people who boarded after me with larger bags. One of the reason I got to the gate early was specifically to NOT check my bag. The guy at the counter gave me attitude then forced me to check it. See pictures showing ALL the overhead space still available. This will now add 30 minutes to my pick up time The aircraft we are flying is about 1000 years old. Time to update your fleet AC! Thanks Air Canada for always disappointing me. You should conduct some serious customer service training with your San Francisco based service team. Avoid this airline if possible.,AirCanada,trip_advisor,['Responsiveness']
7858,Perfect,Left on time. Arrived on time. Great cabin crews. Free movies with Southwest App. Luggage delivered pretty quick. We love SW.,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
7859,Worst airline ever!,"My mother recently passed away and were trying to get to Richmond, Va. I paid extra for first class seats only to be exposed to an extent of drama from the lead flight attendant. The lead attendant was condescending and ""queen bee"" upon boarding. As others came on board, one lady had two carry ons and her phone in a small bag across her chest. The flight attendant went into panic mode to make the lady put her cellphone bag in one of her two carry ons. Thirty minutes we listened to her rant and rave about it, as the lady was escorted off by TSA. It was ridiculous. I literally had to spring to the Enterprise desk to get our rental car. The drama should never have happened in front of customer as she went on and on about how she felt she was being ""threatened"" and didn't feel safe. The entire trip on that flight was ridiculous. I hope the FAA investigates why she had to delay us 30 minutes for NOTHING!",United,trip_advisor,['Responsiveness']
7860,Horrible airlines,"Very disappointed , My flight got delayed so I missed my next flight, they offered me to ho to another city (6 hours drive) the next day or to wait 2 days to go to Algiers And when I try to talk to them about it they told me is not their problem and I should talk to the travel agency",Delta,trip_advisor,['Responsiveness']
7861,Superb Departure Terminal,"While construction is going on at JetBlue's usual terminal, Terminal B, at LaGuardia Airport in NYC, Jet Blue is using the Marine Air Terminal (MAT) nearby. It's fantastic! JetBlue is the only airline using that terminal so the lines are minimal. Recently, we had a mid-day, midweek flight and whizzed thru check in and security. After security, there's a Dunkin Donuts and 2 other small eateries. There's one waiting area for the 5 departure gates. If you take a yellow cab to the MAT, it can pull up to the front entrance. If you use a car service, it must use a different lane and you'll have to walk approx. 20 feet to cross 2 lanes. Not a big deal. I know that JetBlue will be returning to Terminal B, but prefer that they remain at the MAT always!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7862,Terrible Customer Service & Policy Knowledge,"Advice— refund from United Airlines (Terrible costumer service & policy knowledge) I recently rescued a dog from a different state and needed to go pick her up. I called United Airlines before purchasing the ticket to confirm their pet in cabin policy as it was not explicit on their website regarding age and vaccination requirements. The rep told me that there is no age minimum or paperwork required. Taking his advice, I booked the ticket the following day for my Fiancé who was picking up the dog for me. The day before departure I called again to confirm if the animal needed to meet a minimum age requirement and if ANY paperwork were necessary. The Customer Service rep on the line confirmed AGAIN that neither were required, basically just show up to your flight & book the dog. (Yes I was shocked by this too, but this was the SECOND time they told me this and from a different person). Fast forward to my Fiance checking in the dog at the counter in the state he is picking up (with paperwork) & is denied entry with the dog onto the flight back home as she is “under age”. He immediately rented a car and drove the 26+ hour drive home. Needless to say, I want a refund for that flight back home. I have the dates and times of each call that I made to customer service. I’ve submitted a refund request online and it got denied because I didn’t buy a “refundable ticket”. Of course I didn’t buy a refundable ticket. The customer service rep told me the puppy could fly. Anyways, when I spoke to the Customer Service manager, at United she also refused to process the request & advise that I reach out to the security department for the recordings??! It’s a mess. & overall just terrible customer service.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7863,Smooth Flight,Would definitely fly again with JetBlue and highly recommend. Flight was on time and stewards were nice and friendly.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
7864,PR Bound,Nice clean plane and on time. We even arrived early. Pretty nice flight attendants.. and funny......,SpiritAir,trip_advisor,['Assurance']
7865,WORST experience of my life.,"I booked this flight requesting assistance since I recently broke my knee and I couldn't walk. When my connecting flight arrived in Newark, I was expecting a wheelchair. Instead, I had to wait on my crutches outside the plane because someone else took the only wheelchair available. Once I was finally brought to the gate for boarding, the worker in charge asked me to stand up. He wanted his wheelchair back. The flight attendant in charge of checking boarding passes and the worker started a quarrel on who was in charge to take me to the plane. Screaming and arguing in front of everybody. As a result, the worker left and I was on my crutches again, at the gate, for an hour, with no handicap seats available to wait, no wheelchair, and a broken swelling knee without any assistance. The attendant asked me to wait, but he forgot about me. So I was screaming from distance seeking help, while everyone was getting into the plane. Once on the plane, I was expecting a seat with enough space for my leg, as requested in advance. I was seated in a middle seat at the rear side of the plane, far from toilets, without my crutches. This has been the worst flight experience of my life.",United,trip_advisor,"['Responsiveness', 'Empathy']"
7866,Travel credit question,"Hi, I have a travel credit from an itinerary that I cancelled one flight from. Flight was from Canada to US and I cancelled the return portion, the agent on the phone at the time told me I can call back whenever I have an aeroplan account and I can have it added to my account. So today which is a couple months later I waited on hold for 40 minutes and the guy said I can only use the credit for a flight from the US to Canada, not a flight from the Canada to the US. This seems a bit ridiculous and there's mentions of it anywhere in the terms of the travel credit or the email I received. When I asked him to convert it to AC wallet he said it's not eligible and I have to use it right then and there on the phone. I asked him to speak to a supervisor and he said they don't have phones and I need to make a claim online. What can I do?",AirCanada,reddit,"['Responsiveness', 'Assurance']"
7867,Supper a Account,"Excellent flight ✈️ room space for your legs, good Pilot, good steward attended. Jet Blue crew are very welcoming and they attend to your concerns and needs. Love my flight",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7868,Pleasantly surprised....,"In the last 4 months, I have flown three times with Spirit. These trips have been my ONLY trips with Spirit. With all the terrible stuff said about the airline, all the flights were on time (arrived early on one of the trips), the service was great and the flight was smooth. I am a Delta girl through and through, but with all the backlash against Spirit, I had to give credit where it is due.",SpiritAir,trip_advisor,['Responsiveness']
7869,"El viaje bueno , la atencion en counter y abordo buena","Excelente servicio, solo tener en cuenta que migraciones en El Dorado es un poco lento y se forman colas grandes, eso si vas a hacer un transbordo de vuelo, para tomes en cuenta el tiempo que toma en migraciones",Avianca,trip_advisor,['Responsiveness']
7870,"Great connection to LaRomana, DR","We always prefer JetBlue.Looks like they have more space for your legs. Also if you are going to any resort in LaRomana, Dominican republic,flight is very convenient. It is short distance from the airport.",JetBlue,trip_advisor,['Tangibles']
7871,Viagem para Recife,"Viajar com Avianca é ganhar tranquilidade do início ao fim, foi super bom. Em todos os âmbitos, bastante tranquilidade.",Avianca,trip_advisor,['Responsiveness']
7872,A mess… ,"I knew this was a subpar airline but I thought my flight was less than two hours and I was in a crunch. This airline is horrible and predatory. When I approached the check in counter, there were like 30 people screaming and yelling. No clue why. I attendant was arguing the a customer and trying to ban her from a flight because she told him to shut the f up. They charge you for every little thing, if you are not familiar with the predatory tricks of this airline, they will get more money out of you with some sort of hidden fee. Also, in Miami specifically they literally have you flying out of a dungeon. I felt like I was in the bottom level of the airport that had not been updated since the 70s. It was pretty insane. Needless to say I will never fly this airline again. By the time they get you with the fees, you could just book a better airline",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
7873,Business class is about the seat but not the food or service anymore,"Seats are confortable but the food is terrible! Bring your own food for sure. LAX - Bogota: Service was great. Food was bad. They gave us a sandwich and bacon for lunch and for breakfast the same bacon but with eggs. They had nothing for a vegetarian. Embarrassing. We boarded last because of COVID policies they said. That makes absolutely no sense since business class is separate from economy, where boarding from back to front makes sense. Bogota - LAX: Service was terrible and food was worse! They gave us very dry and terrible gnnochis (they were made of dry burned bread, not potato like normal gnocchi) for lunch and a sanwich with fruit for dinner . The flight attendants were terrible. All they did was chat and never came back to us to offer water or anything. And I don't mean me, I mean they never came to the business class cabin unless they had to serve the food. On departure we had to go back to the gate for half an hour and they never came to offer water or even see if we needed them. They were chatting about some family member going to the Rosario University, about another one breaking their leg...etc etc. Two years ago I traveled with them too and they stole my husbands jacket! We went back to ask 10 min later and the jacket was gone. Someone said that the cleaning service had probably taken it. Horrible welcome to Colombia. I had to flight with them again this time because is the only non stop service to Bogota. Also, don't use their amenity kit. It's full of parabens and terrible ingredients.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
7874,Spirit Airlines,Great travel for the right price. When it’s time to fly why spend a lot. Spend it with your family #FlySpirit,SpiritAir,trip_advisor,['Responsiveness']
7875,Amazing,"It's August 2020 and covid19 is still kicking strong. I have to travel to visit a high risk family with a newborn, so have to be super careful on the way. Everyone at Aircanada was kind and extremely considerate and helpful (from the baggage check to gate agents to flight attendants). On the plane each person got a goodie bag with: pretzels, headphones, a mask, a mini hand sanitizer, antiseptic wipes and a bottle of water. That's what you call Canadian... a caring flight carrier that is willing to go above and beyond despite being cornered in a tough financial position due to the pandemic.",AirCanada,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
7876,They Switch up on you eveytime,"Twice we have booked direct then a few days after they switch to a very inconvenient connecting flight. Yes, they say you can cancel but for a credit to use them again. They offer NOTHING for the inconvenience, not even an apology and that is free. Just book with someone else, I plan to.",JetBlue,trip_advisor,['Responsiveness']
7877,Great Service- On Time,Allegiant has consistently provided my family with very dependable service to and from Ft. Lauderdale into the Midwest area of the US.,Allegiant,trip_advisor,['Reliability']
7878,Horrible you wait an hour on the phone and then they hang up on you,Horrible you wait an hour on the phone and then when you get in contact with a person they say they ask for five minutes and then hang up I had to buy an entire new one way ticket with united since it was an emergency death in the family don't spend your money with this crook company,Avianca,trip_advisor,['Responsiveness']
7879,We paid for our luggage to travel with us and it was displaced for CARGO and was seriously delayed,"We paid $70 for our luggage ($10/bag more than other airlines) for our luggage to travel with us. It didn't because the airplane was too heavy due to another large family with CARGO .... over 8 bags of HEAVY packages go to travel with the plane, but us and several other passengers luggage did not arrive at our destination. We had terrible customer service who could not even tell us where the luggage was and finally received it 24 hours after we landed. Our medications were in our luggage because we have never had issues with our luggage. Lessons Learned there too. Our customer service complaint was pointed to a web page to fill out a form. Really... not kidding. It took me a whole week to calm down enough to not cuss before making the complaint call. NEVER flying United again. Trying to get refunded the $70 fee of luggage not being transported.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7880,Not worth the hype! Waste of Money,"Emirates is no longer worth the hype! Prices are ridiculous for the service provided. At LHR, the woman at the help desk (Emirates Employee) was useless and nearly made me miss my flight because she was unsure of my visa for India (because it was linked to my old passport which i was also carrying). I then googled in front of her showing proof it was ok, but she then went to speak to her supervisor who confirmed all ok. That took 20 min!. then baggage allowance was an issue, even when you pay extra!!!!! that was all before i even got on the plane! Once on the plane, food comes out late as per usual. Several people were asking for the meal as it was a night flight. They then run out of 1 of 2 options to the point I said - just give anything! £1400 later and a horrible experience, I am happy to take my chances elsewhere! Id recommend flying with Qatar or even Air India because at least you get what you paid for and they don't over charge and rely on name value like Emirates.",Emirates,trip_advisor,['Responsiveness']
7881,Only Way to Fly,"Jetblue is general is the best airline I have ever flown with, never any issues but the new Mint seating they have recently rolled out in the last year has been the best thing to happen to flying since planes were invented. After traveling with jetblue mint there is no other way to fly anymore, nothing could compare. You have a large seat very private with a sliding door for more privacy and the seat goes back completely letting you lay down flat with a pillow and blanket that they provide. I slept for hours on the way to Vegas. Amazing service from the staff and I'd have to say the best part is that you get off the plane first and your checked luggage comes off the carousal first. Overall great experience flying I'll never fly another way again.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
7882,Great experience.,Flight crew always polite and efficient. Cabin spacious. Like having tv and flight info that is up to date.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
7883,Alcohol,"Why are u using the excuse of less touch points for flight attendance with serving alcohol but I am on a fully loaded elbow to elbow passenger trip. Covid doesn't know the difference between non alcoholic and alcoholic beverages...move on already....sincerely, a pissed off passenger",SouthWest,trip_advisor,['Responsiveness']
7884,flight attendant language assessment ,"Hi! I have my arabic language assessment booked. I was hoping if anyone knows, can you still get in if you’re not fluent? I can understand 100% but my speaking is 80%. i can keep a flow but throw in some english words. any tips?",AirCanada,reddit,['Responsiveness']
7885,Employees very disrespectful flight 237 7:45 am,One of the employee his name Yasir is very disrespectful with the passenger say shout-out to a lady plus argument with a nasty attitude just because complaints for paying expensive tickets plus front seat fee and doesn't want to put her in flight roller case through the other equipment.. 1st that's unfair that put the passenger who pay a lot of fee to be sure going front don't suppose to have this kind of inconvenience. The company should check the attitude of their employees and hire best kind of people with better attitude like Jessinia a very niche girl from kiosk service.,JetBlue,trip_advisor,['Assurance']
7886,Southwest is great when you,"Southwest is simply the best. I had to make an emergency change because my son had an operation, and they facilitated the change immediately. Of course, there was no change fee and because I dropped down to a cheaper ticket, they gave me money back! Only Southwest cares this much...",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7887,budget but good value,"No frills but gets you there. Not only do you have to buy even the water, the prices are expensive. The flight attendants are friendly and helpful. My flight was on time.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
7888,Nice flight,"After arriving in Memphis our connecting flight to Philadelphia was cancelled! Therefore our only option was to on keep flying hoping to get close to Philly. Only flight to Philly was the next day. They would not pay for a hotel since they said in was weather, which it was not, that way they don’t pay. They also said it was flight/plane congestion in Philly. We ended up in Baltimore and rented a car.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
7889,GREED OR INCOMPETENCE?,"I have had two flights in a row with Jet Blue that significantly impacted my travels and those who support me. In feburary, I went to Chicago and for some crazy reason, it took 2 hours to get from the runway to the thing where u walkout. what was so suspicious about it was that we could see many other gates that had no planes. I was told later by someone in the company that they only have a couple of gates in Chicago and instead of using another companies gate which they have to pay extra for they would rather us wait for two hours to use one of theirs. The impact was getting an 8-year-old home at 2 am and my good friend to wait over 2 hours for me and then work the next day. Fast forward to last week and flying home from New York to Fort Lauderdale and to be clear about my upset, my daughter has had ankle surgery so I had to carry her on the plane and once aborad and it was completely full land we were leaving they tell us something has happened and we need to leave the plane immediately. I overhear the flight attendant tell his coworker that the driver of the fuel truck had hit the wing. After waiting 3 hours in the terminal we get on board again and now we are told the plane is safe, that the accident was very minor and it just broke a small plastic thing and it has been replaced. we are told we will be leaving shortly. My daughter and I start to watch a movie. I notice we have not left... Next thing, we finish the movie and still have not left. We end up home almost 2 am again. The only reason I give them a 2 star is that they did give a small credit to all the passengers. I wrote to them asking for more. I felt that the fact my ride had left, I had to pay for a taxi from the airport and that my car which was being fixed, while I was away, was not able to get and caused a second tazi in the morning and I missed a half-day of work. That all of that recompenses a mear $75 is absurd. My request was valid and their greed cost them a real review and my business. I will use the credit I have left from the last two mishaps and will stop using jet blue altogether.",JetBlue,trip_advisor,['Responsiveness']
7890,"""NIGHMARE OF AIRLINE. DON'T FLY SPIRIT""","I have never write a reviews but this time is was so aggravated and unbelievable situation. My fly was cancel for the second time. NO notice of why my fly was cancel, I only find out because I was trying to add a luggage to it. They will only offer me a credit. I don't ever want to fly with them ever again. Horrible experience ""NOT FYING WITH SPIRIT EVER AGAIN"" do yourself a favor and don't Fly with Spirit.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7891,Nice flight,"First time I've travelled with United and the experience wasn't too bad. As I was in 'Polaris/Business' I did have a nice seat that would of turned into a lie-flat bed if I wanted it too, Although this did feel a bit claustrophobic. In flight entertainment had a large choice of film/tv show etc. Food was very tasty but a few minor complaints could of done with another 3rd light snack service of tea/coffee & cake maybe. Also, any slight sign of turbulence that seatbelt signs were straight on, however minor. Ok a few bit were a bits worse than others but some were slight and lasted for about 20-30 secs.",United,trip_advisor,"['Tangibles', 'Assurance']"
7892,Solid flight. Good Price.,Flew with a family of 5. Economy flight so I knew what to expect. Free bags is a huge plus. Make sure you check in exactly 24 hours before your flight‼️ Your seats are not reserved. You're seated with a group. Best price I found. Don't expect luxury and you'll be happy. Nice and professional crew. Bring head phones. Watch movies on their free app while you fly.,SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
7893,Flight cancelled last minute,"Flights cancelled 2 years ago due to COVID. We were given a timeframe to use our ticket or lose our money. Scheduled trip in said timeframe only to have them cancel our flight with no explanation less than 24 hours of departure. Contacted JetBlue only to be placed on hold for an extended amount of time to be told they will not refund us our money nor extend the time frame we have to use tickets. Asked to speak to supervisor, put on hold, then hung up on. Thanks to JetBlue we are out 4 tickets and our resort will not refund us for our vacation. This is not our first issue we have had with this airline. Never flying with JetBlue again.",JetBlue,trip_advisor,['Responsiveness']
7894,Lamentable la manera en como tratan el equipaje,"Lamentable la manera en como tratan el equipaje, yo plastifique la bolsa de golf de mi hija y me la entregaron rota, toda sucia y al reclamar me dicen que ellos no se hacen responsable de los daños que puedan sufrir los equipajes, una lastima que se comporten de esa manera, nunca mas Avianca",Avianca,trip_advisor,['Tangibles']
7895,Sick Kid Allowed to Fly,Employees allowed a child with wet phlegm cough onto our flight. With Covid cases increasing rapidly I find this very upsetting.,United,trip_advisor,['Responsiveness']
7896,The response to Angela Peery (AKA #deltakaren) in one photo.,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['Tangibles']
7897,"Servicio regular, debe mejorar su atención al cliente","Avianca debe mejorar su atención al cliente; el vuelo de San Salvador a Bogotá, no estuvo tan mal, pero el interno de Bogotá a Cartagena, fue pésimo muy brutal, el equipo de atención es rudo, debe mejorar la atención al cliente, así también la atención del personal del avión debe mejorar, es lenta, muestra falta de interés por el cliente.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
7898,I have the smoothest flights with United Airlines,"As a person who hates to fly, I have to say ""United Airlines has always given me the smoothest flights"" Pilots are awesome, smooth, on time, sometimes early. Flight attendants always professional, customer service-great.",United,trip_advisor,['Assurance']
7899,Good,"Good flight, good service, went up, came down. On time, but for the life of me can’t figure out these new baggage requirements.",JetBlue,trip_advisor,['Reliability']
7900,Good comfortable flight,Flight was on time and comfortable. Had to pay extra to choose my seat ( health reason) and not happy as never used to have to pay extra.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7901,Round trip,"Flying out of Shreveport is s month, stress free experience, coupled with Delta- friendly service and great price for a round trip ticket. Delta is the only way I will fly.",Delta,trip_advisor,"['Reliability', 'Assurance']"
7902,Great flight,Great service and flight for the price ... I have had good luck so far ... We will be using them again ...,SpiritAir,trip_advisor,['Responsiveness']
7903,Outstanding Performance!,"Outstanding service! Flight left right on time, the crew couldn’t be more thoughtful, helpful, cheerful and kind with everyone, but specifically with those that required extra assistance; and there were several ( wheelchair, Alzheimer’s, the very elderly, and very young. They were a genuine caring crew! We had a bit of turbulence, but the captain kept the seatbelt signs at all times, and the crew reminded some, helping keep everyone safe. Way to go Spirit Airlines!! 🤩🏆👍🏼☀️",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
7904,Spirit Airlines review,My mother my sister and my sister went on spirit air lines for our trip to vegas and when we came back my mom lost her debit card so we were using other cards and THEIR system was down so none of them were working they just weren’t saying that so they then would not give us our boarding pass so we almost missed our flight because of some luggage they were trying to have us pay for but it would not work for them so they barely helped us and tried to make us late and almost had us throw away our luggage,SpiritAir,trip_advisor,['Responsiveness']
7905,Delayed. Delayed. Delayed!,No premium service on flight do to Captain grounding crew based on flight conditions during flight. Who needs a drink after midnight anyway? I do. That is why I paid to sit up front for the amenities and leg room.,United,trip_advisor,['Assurance']
7906,Underwhelming,"Air Canada is one of those airlines that doesn't stand out in any way. Everything is just average - comfort, service, food, and in-flight entertainment.",AirCanada,trip_advisor,['Tangibles']
7907,Best Service in Industry,No US carrier can compare to the exceptional service Delta provides. Traveling often I choose to fly Delta as often as destination allows,Delta,trip_advisor,['Assurance']
7908,Sadly still serving the same indigestible 'breakfast snack' as years ago.,"Bland bland bland Air Canada. Eastbound overnight is my least favourite journey but at least it was clean and efficient. Service is mechanical, smiles are by the book not from the heart. But this is normal economy airline travel, this is mass transit. On the return journey I travelled Premium Economy which of course is a higher level of service - but not much higher, not enough to warrant the much higher fare.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
7909,Absolutely Th Worst Service and Employee's !!!,"My wife and I booked a Flight to Jamaica through a Travel Agent departing on July 1, 2022. We arrived at TPA as instructed ahead of time only to see at least 1000 people standing in line ahead of us. After an hour, I finally found a Frontier Rep. and expressed my Concerns about making it to our flight through security. His abrupt response was cut ahead of everyone and tell the agent because that flight has been closed and was over booked. When I finally got to the agent she was rude, untidy and not pleasant to look at because of her attitude. Long story short she rudely offered to put us on a flight out of Orlando with a lay over in Miami for a day. BTW, this was a 3 DAY TRIP TO JAMAICA JUST TO GET OUT OF TOWN !! Loosing a day made it not worth it. The agent lied to cover her butt because My wife and I were there for 3 hours and she said she had called flight 84 to come to the end of the counter which she did not and the first man I spoke to said the flight was closed because it was over booked, Plus all the other people in line that was there long before us said she was lying and never called anything. WORD OF ADVICE, NEVER FLY FRONTIER AIRLINE AND I PLAN TO CONTINUE THESE REVIEWS UNTIL AN INTELLIGENT PERSON CALLS ME FROM FRONTIER WHICH WON'T EVER HAPPEN BASED ON THE INTELIGENCE I SAW AT THE AGENTS COUNTER.",FrontierAirlines,trip_advisor,['Responsiveness']
7910,Attacked by Delta CDG staff simply for being American,"The French check in staff are aggressive, rude and obnoxious. Recently, at Paris CGD, as soon as they saw my US passport, immediately accused me of being a ""drug addict"" (I'm a veteran) and demanded I pay for the luggage I already paid for. Then they delayed me for at least thirty minutes, took my phone and deleted my photos I took of those who were abusive and threatening! I objected to this unprecedented assault, they said that they will call armed police that ""will shoot""! Reported this to the airline, who ""investigated"" the incident, but offered a tiny gift voucher, they can keep it-it's an insult.",Delta,trip_advisor,['Assurance']
7911,I prefer Spirit,I have been to Vegas 4 times since August... I’ve had my best travel experience with Spirit to be honest!!!,SpiritAir,trip_advisor,['Responsiveness']
7912,Shame on you Air Canada- no sympathy for those in bereavement,"Absolutely disgusted with Air Canada. Due to cost of living and a family of 6 we booked economy basic fares so we could visit with family overseas. Sadly whilst in the country we've had an immediate family member pass away and they say there is NOTHING they can do to reschedule to the same flight but in a couple of days time. Won't even allow me to pay a fee to change the flight. This is discrimination against those that can't afford business class tickets yet want to see their families despite absolutely unaffordable ticket prices. Shame on you Air Canada. So now to get home one way 3 days later is going to cost the same as it cost for a multi city ticket for our whole trip. To add to this our last 3 flights on this trip have been like this: 1. First international flight cancelled last minute and re-directed through another country 2. 2nd international flight NO FOOD on international flight unless you pay for it, and nothing offered to kids unless we pay extra. Oh and $3.95 per person for a set of cheap head phones. And then we had the cranky air hostesses behind discussing how their passengers of late are so entitled. How rude and unprofessional 3. Third flight our entertainment screens did not work so they offer a discount for future travel which doesn't help me right now. Shame you can't allow us to change our flights so we can mourn our family member. Oh and no tea or coffee offered during this 4.5 hour flight.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
7913,Avoid Emirates at all Cost!,Emirates is the worst airline I have ever flown. They issued us boarding passes and flew us from JFK to Dubai when we were unable to board second flight to reach final destination. Agents are not properly trained and do not have customers best interest in mind. Very unprofessional avoid Emirates at all cost!!!,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7914,Best Business class,"We upgraded for this portion of our flight and was soo happy that we did. The service was exceptional. The fact that you could lay flat to sleep made a world of difference.Because you arer so comfortable in business class (which is upstairs), the time goes by faster and you are well rested when you get to your destination. The plane was a A380 and there is a stand up bar in the rear of the plane where you can get cocktails and snacks. We were in seats 17 C and G and would definitely choose those seats again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7915,Adding minor to adult reservation,Does anyone know how to purchase a ticket for a 13 year old? Dad already has a ticket and my daughter is going to go with him. I’m trying to buy a ticket for her and it won’t let me. I know minors can only fly on a reservation with an adult but I am wondering how we can buy her a ticket and add it to her dad’s reservation. I’ve sent Allegiant a message on social media but checking here to see if anyone has gone through this.,Allegiant,reddit,"['Responsiveness', 'Empathy']"
7916,MAI viaggiare con Avianca,"Eravamo al check in e abbiamo incontrato due hostess di terra che hanno preteso che lasciassimo i bagagli in stiva (non solo a noi, ma anche ad altri passeggeri) e perdipiu non ci era stato avvisato che per l’accesso in Colombia sarebbe stato obbligatorio il vaccino contro la febbre gialla. Alla fine della storia io e la mia ragazza abbiamo perso quel volo, perso la coincidenza per l’Italia da Bogotà e costretti a spendere altri 2000€ di volo per ritornare a casa. Abbiamo incontrato le peggiori Hostess di terra di sempre. Per inciso, io e la mia ragazza abbiamo visitato 21 paesi insieme. MAI VIAGGIARE CON AVIANCA. Non avranno mai più un mio centesimo.",Avianca,trip_advisor,['NA']
7917,"Lost luggage and didn't contact me for days, awful service","Service is just plain awful after the luggage didn't arrive with the plane in Auckland. Waited half an hour in the queue to file the lost luggage report (many others on the flight had to wait much longer judging by the queue size when I was done), and then they never contacted me as promised, and their site that's supposed to tell me the status of my luggage using my reference number simply didn't work, and so I had to ring them and wait even more time and then be run around by people who couldn't really help beyond telling me the luggage is in Auckland and that they had contacted me (which they didn't) to tell me to pick it up in Auckland airport (when they knew I'm in Dunedin and I'd given them my Dunedin address and they had previously said they'd deliver it in Dunedin). It seems the luggage is still sitting in Auckland rather than being delivered to Dunedin as promised, but I'm still waiting to hear from them days later and still don't know if and when they'll finally deliver it to me. Also the in-flight internet that I paid for didn't function as sold (it was basically unusable the entire flight), and I haven't heard anything back regarding my request for refund on that either. These airlines just don't care, and have no incentive to, as there's no recourse - no way to really make them pay for the costs incurred by their complete failure to deliver the service promised.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7918,Delta is terrible,"Yesterday on 12/25/22 we were stranded at Las Vegas airport when Delta canceled our Las Vegas to Los Angeles leg. The Delta people were not helpful at all. They had no care that we and many other passengers were stranded. This was actually booked through Amex travel and when I went to get a refund on this, the Amex travel people said that Delta marked me as a no show and that I wouldn’t be able to get a refund. How can I be a “no show” if the damn flight was cancelled. Total a**holes!!!!! I’m going to send this as a complaint to the US DOT. DELTA SUCKS……..",Delta,trip_advisor,['Responsiveness']
7919,Zero Flexibility with Air Canada when fly from the States,Scheduled a family vacation for 6 (4 of the 6 were flying out of ORD on Air Canada). Vacation was made thru Bookit. Due to the unrest in the Dominican my family decided to boycott the Dominican and wanted to go anywhere else. Bookit was kind enough to cancel current itinerary and rebook new destination. Because the vacation was an All-Inclusive flights were bundled which meant we'd have to ask for refunds from the Airlines ourselves. Air Canada had implemented a refund or credit policy on all Dominican Flights for a period of time and after that initial period they would handle each case individually. So I was very optimistic at receiving a refund so I could use to supplement our newly schedule vacation. Air Canada would only provide a credit to be used on future flights. Now that would be all well and good if you didn't have to fly to Canada before embarking on your vacation destination. What this trip to Canada does is it tacked on 2 additional days of travel meaning we would have to leave one entire day prior to our reservations at the resort (staying over night in Canada) and then return home 1 additional day later when departing our vacation. Because of the limited times we were dealing with my family didn't have the additional days it would take to fly Air Canada. Here is the rub...if you are unlucky enough to select a vacation package from any of the vacation brokers out there and your air is on Air Canada-figure out another way of making it happen. You may or may not pay more to change your flights but what you'd pay is far less then the hassles of flying in and out of Canada on Air Canada. I cancelled my vacation because of the safety of my family and Air Canada would not even consider a refund for my tickets ($2848 value). I now have until April of 2020 to use these tickets otherwise they disappear. I can't reassign them to someone else because of 911 so I will likely lose $2848 which angers me that much more. I have dealt with many airlines over the years due to my frequent travels and I have never dealt with such an unforgiving group as Air Canada. They won't even call you to discuss they will simply send you an email stating your claim for refund is denied. The only way I see a traveler benefiting on Air Canada is if you live in Canada to begin with. I will never fly Air Canada again and would strongly urge vacationers out there who have Air Canada as a flight option to change your carrier.,AirCanada,trip_advisor,['Responsiveness']
7920,Just a hint less than their usual EXCELLENT service,"As a frequent and loyal SWA flyer, I am usually appreciative of the entire process, especially the friendliness of the flight attendants. This was mostly a staging flight at the end of the night. It was a 2100 departure with a 2300 arrival on 2/24/2020 with 17 passengers. I was load zone A-16 and due to weight and balance we could not sit aft of aisle 12, no problem. I spoke with one flight attendant who interpreted me as challenging her but I was simply making conversation and quickly took a seat. I tried to emphasize through more conversation that I was just conversing but maybe caught her at a down moment. Another flight attendant was outstanding and very friendly. I initially gave a very good rather than excellent rating but upgraded it as I have had so much success with SWA that I decided it wasn't fair to hit a mark lower because of one instance. I continue to be a loyal guest.",SouthWest,trip_advisor,['Responsiveness']
7921,Oops!! We were told..,"They checked my wife hand held luggage, having announced it prior boarding. As we walked into the plane toward our seats, we saw a lot of empty overhead bins.....even being on the last group boarding!!! What about doing their job and making sure that people do not board with extra big suitcases taking the place of two, or also too many hand held bags. The staff do not want to confront people in doing so, therefore everyone else suffer. Really you wonder if they care.....is flying just moving cattle from point A to point B???? Chips served too long after drinks......",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
7922,Excellent,I’m used to use this airline every time in USA and never disappointed. Like always satisfied to have choose JetBlue. On time and excellent flight ✈️. Thanks,JetBlue,trip_advisor,['Reliability']
7923,Worst airline ever! Lost luggage several times and horrible customer service,After speaking to several customer service representatives from Latin America and the US I still have no luggage. It's been five days. In Buenos Aires the Avianca flights are from 10pm to 7am so they expect customers to wait or arrive at that time to make any complaints or receive luggage which was lost BY AVIANCA. Maybe they should employ someone 24/7 or at least train their staff properly.,Avianca,trip_advisor,['Responsiveness']
7924,Typical,A typical economy cramped seat. The food was as good as it gets on these flights. Otherwise ONTIME and uneventful.,AirCanada,trip_advisor,['NA']
7925,Another superb and faultless flight - just not the one I had originally booked,"I used this opportunity to redeem many reward air miles accumulated over these last few years for a private, business class return trip from Germany to Sydney, Australia. The journey started with the leg from Düsseldorf to Dubai. I had originally planned to depart one day earlier so that I could get into Sydney at the beginning of the day, but Emirates unilaterally decided to cancel my original flight owing to undefined ""operational reasons"". Oh well. I made some necessary logistical changes for my arrival in Sydney and that was it. I arrived at the airport privately as there is no access to the excellent free limo transfer service to poor passengers redeeming airmiles. Check in was relatively trouble free and I was able to spend quality time availing myself of the facilities in the Emirates lounge. Boarding was effortless and I found my window seat easily. I took along a small box of chocolates to give to the main crew member who looked after me. She seemed to appreciate the gesture. I was greeted personally by name and settled in with a nice glass of Veuve Cliquot 2012 champagne. We actually took off 10 minutes ahead of schedule. And soon into the flight lunch was being served. I had the seared tuna as a starter with smoked salmon and avocado timbale followed by excellent spicy prawn machbous - essentially three huge prawns covered in a spicy rice. Delicious. To finish my meal, I had the three-cheese board. My request to also have fresh fruit was denied - apparently, they didn't have enough ""spare"" fruit""... I focused on the following wines - red - Chateau Grand Corbin 2010 (St. Emilion) and Oreno Sette Ponit (Tuscany) and white Cloudy Bay Sauvignon Blanc 2021 and Jermann Pinot Grigio 2021. During the flight I made numerous forays to the back of the upper deck to sample the bar. I tried, among other things the coffee espresso as well as mugs of tea and hot chocolate. I also made extensive use of the prolific ICE entertainment system and enjoyed watching our approach into Dubai airport from the live camera on the tail wing. We actually made excellent time, arriving 27 minutes ahead of schedule. We fortunately, made it straight onto a finger at the arrivals which is significantly better than arriving at some dead-end part of the vast airport and having to be laboriously bussed into the terminals. So, there was sufficient time to transfer to the terminal where my follow-on flight would be leaving a couple of hours later. All in all, a consistently brilliant, overall experience.",Emirates,trip_advisor,['Responsiveness']
7926,"Cheap flight until you add all the miscelaneous charges, then not so much","One big advantage is they fly to many smaller cities, saving you from flying into a distant larger city and driving, such as flying into Portland and driving 90 miles to Eugene. Booking online was easy enough, but they charge you for everything and it is not included in the base fare. You pay extra to pick your seat (even if you choose a middle seat) print a boarding pass, carry on or check a bag, or even a cup of water on the plane. By the time you pay for all the extras there are many cheaper options. The flight attendant crew was friendly but not overly attentive. My biggest complaint was the base fare seating. The pitch of the seats was very tight. I am 6 feet tall and my son is 6'5"" and even my 5'8"" wife was very crowded. The seat cushions were very thin and uncomfortable which made the 2-hour flight miserable. We could have sprung a few extra bucks for the extra leg room but again, there goes the reasonably cheap tickets. Next time I will fly Southwest into Portland and make the drive. Overall, with my free bags it will be cheaper and much more comfortable.",Allegiant,trip_advisor,['Tangibles']
7927,The best flight ever,Around mid June my partner and I flew to Bogota . We also came back to Barcelona on 12 th july . Avianca Service was good on both ways. Hostess were efficient and food was Ok. The best of the flight was the space that we had inneach seat. The flight takes 11 hours. During the service it is advisable to go for a walk so as to avoid blood clogs . Well then when you go for a stroll water was available fruit was also available and they had many amenities for children. During our stay in Colombia (exactly a month) we took six interior flights and they all were equally good on time and with great service on the plane. No doubt I will fly with Avianca on my next trip to Colombia.,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
7928,Frontier needs to be forced out of business,"I don’t understand how this airline is still in business. There were multiple (3+) flights delayed during my layover in Atlanta and they were all delayed by HOURS into the early morning. There was not clear communication or updates given to passengers, no gate agents to speak to, no customer service number. We were literally all confused and had to piece information together to finally get to our correct boarding gate. The monitors at the airport were incorrect and did not reflect the LATE email communications we were receiving regarding the delays. A trip from hell is what this was.",FrontierAirlines,trip_advisor,['Responsiveness']
7929,Bday trip,"Quick flight, friendly flight staff. I wish the seats were wider and more legroom. The trip was very smooth thanks to the pilots on both flights. I had a layover,",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
7930,It’s chaos behind the counter,It’s 1AM and my 11:30 PM flight is scheduled to fly at 6:30 AM if I am lucky. The terminal is reminiscent of a Civil War tent with casualties occupying the benches with withered traveler faces and no faith that their flights will ever depart. The remnants of yesterday’s travelers are being sardined on to a 1:30 AM flight. Corporate greed and lack of staffing. I’m done with this carrier.,JetBlue,trip_advisor,['Responsiveness']
7931,Anon,"Terrible service in baltimore on christmas eve. The woman who checked our tickets before boarding gave us and the people around us the worst service. She made us go out of line when we checked in early because we had “too many bags” and it doesn’t say that anywhere online (we’re frequent flyers, we know what is and isnt allowed). She made us lose our place in line and told us we couldnt bring the cookies we just bought for christmas on the flight and we couldnt fit it in our bag (because we JUST bought them) and she made me stuff it in my bag, which instead crumbled all of the desserts, just for us to take it out on the flight. Horrible service overall and i will never fly southwest again even though i always had. Unbelievable, rude, just bad overall.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
7932,Crammed,"the airline has now 3 seats per row, the old days it was only 2. It is extremely cramped. No leg room, no arm room, and the planes are noisy. But for the price, that's what you get, it was efficient, no frills flight.",Allegiant,trip_advisor,['Tangibles']
7933,Worst airline,"Where can I start; old airplanes, filthy toilets, rude staff, uncomfortable seats, air-conditioning that targets Ur head for freezing purpose, constant delays up till 5 hours on way back, nothing good about this airline with all due respect ..",Delta,trip_advisor,"['Tangibles', 'Assurance']"
7934,"Ótimo atendimento, problema pontual.","Ótimo custo benefício. No geral muito bom, tripulação educada e simpática, entretenimento funcionando, pontualidade. Tive um pequeno incidente de não conseguir água por 50 minutos mesmo com várias solicitações, mas pela minha experiência com a Empresa acredito que tenha sido algo pontual.",Avianca,trip_advisor,['Responsiveness']
7935,Mr.,Avianca is the only airline that has a direct flight from sfo to el salvador that's why they take advantage of their customers I was flight business flight of about 6hrs they gave me a box with a cookie and a terrible sandwich I prefer a flight with stop than flight with avianca ever again be careful with them stay away from this airline,Avianca,trip_advisor,['Responsiveness']
7936,Great Airline !!!!!,"This is a great Airline, I am in love with it. Great Service, great people. They were very attentive, the counter people, the the greeters, flight attendance. I definitely recommend this airline !!!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7937,the worst airline,"The worst airline ever! The customer service is the worst! They never help you. We have to cancel the ticket because of the Coronavirius, they never call be back! I called 4 times in a week, nobody can give you answers, they always say the manager will investigate!!!!",Emirates,trip_advisor,['Responsiveness']
7938,Ruined Christmas,Had my connection cancelled on December 23rd Re booked for the following day That was also cancelled No presence or help at the airport from air Canada Zero customer service Never again would I use or recommend,AirCanada,trip_advisor,['Responsiveness']
7939,Extorting Unethical Airline,"They purposely split parties up to have you pay to seat select. Not even cheap bus lines do this. United promotes covid spread. Clearly. Pregnant wife and I had to sit apart as we weren't allowed to check in online. Why? Because they want to ""inspect your personal item will fit beneath the seat in front of you"". Another extorting item to get you to pay for carry on. Do yourself a favor and skip flying with United and American Airlines. They're trash companies.",United,trip_advisor,['Responsiveness']
7940,Splitting up family members,This is my second time flying with United and I'll never recommend flying with them. They tend to split up family all the time. I've never had this experience with any other airlines in the past.,United,trip_advisor,['Responsiveness']
7941,No food on overnight flight,"I was amazed to learn when taking my seat for a night flight to London, that the only food options were a kale salad (with wheat-filled croutons) or a sandwich. As I’m celiac and can’t eat gluten - this means I will be flying for 7 hours without a meal. Shame on you JetBlue. This is horrendous. I haven’t ever experienced anything quite this bad on a translatlantic flight.",JetBlue,trip_advisor,['Empathy']
7942,Not worth saving money for this airline!,"Staff seemed tired and over worked, not friendly. Trouble getting bags checked in, got the run around. Not worth it!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
7943,"Awful plane, damaged bags, lost bags","On board the flight the seats are small, cramped, have zero cushioning and they don’t recline. Furthermore there is little to no legroom so if you’re tall grab an exit row or aisle seat. Even though it’s a budget airline, i don’t think it’s even worth it to fly on frontier to save money unless it’s a necessity. Frontier also broke our bags, cracking the hard shell casing of the bag and basically had two of our four wheels barely hanging on. On our return flight, they lost our checked bag entirely.",FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability']"
7944,Seems to be slipping,I like southwest better than other economy lines but their recent younger people they have hired are not welcoming and not friendly. They act like you are imposing on them as you fly. It’s very disappointing,SouthWest,trip_advisor,['Responsiveness']
7945,Flight changes,We have had 3 time changes on our trip to Disney. We are missing scheduled times in the park now and all they offered was a discount coupon for out next trip. Obviously there will not be a next trip.,FrontierAirlines,trip_advisor,['Responsiveness']
7946,Incompetent,"My first flight was fine. But my experience after my vacation was not good. We got to the airport at 9am and our flight got cancelled, which I understand is not anyone’s fault. Our original flight was set to fly out at 11am. My brother had a large suitcase that needed to be checked and the delta agent told us we couldn’t check it until about 6 hours before hand. Which during said time was in 4 hours. So, we continue to go through to security and everything was fine. Then 7 hours later when we go to board the flight. The ladies at the front desk were like omg that bag is too big why didn’t you check it before? And keep in mind everyone that needs to board the plane besides first class was waiting and listening to our whole situation because they were being so loud. And this is not me being over dramatic, i never leave reviews. They were being loud in a sense like trying to call us out and catch us in some sort of lie or get us in trouble it was very odd. So then we explain our whole situation calmly and one of the ladies who wasn’t part of the conversation says “did y’all miss your flight?” Did I say that?? No. So I said “no it got cancelled the second we walked into the airport and immediately rebooked.” Then she (lady not in our conversation) continued to say well that’s TSA agents telling y’all that and I’m like no it was actually your co worker the delta agent we were specifically told we were not aloud to check the bag and we could check it once we board at the gate. And they all were quiet lost and confused. And then she was like next time you need to just check your bag and I was like ?????? And I was like you guys should communicate better because this is clearly a misunderstanding between staff. Which i don’t even know why this was an issue to begin with just check the bag….. anyways the attitude was very unappreciated. Also just wanted to add that one of the flight attendants on the flight once we got on proceeded to be slightly ignorant. So we were having friendly conversation with him and then we had asked if our brother could sit next to us because he was sitting alone and we were all the way in the last row of the flight with empty seats near us. And he says “does he stink?” And we’re like what the hell in our heads and we’re like “no?” And then he points to the man right in front of us who is of Indian decent and looks at us with a face. And we just smiled awkwardly. That is COMPLETELY unacceptable. Anyways just thought I would make this known and hopefully this doesn’t happen to anyone in the future.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7947,First choice - always,"If I have to fly - or anyone in my family does - I always check to see if Southwest is a carrier. It's a no-brainer: they take care of their planes, they don't take chances with iffy weather, and often, they are ahead of schedule. Great employees, great service - and I REALLY love that I don't have to go through the BS of choosing what seat to PAY MORE FOR! Every airline should do it the way SW does...",SouthWest,trip_advisor,['Responsiveness']
7948,Ridiculous customer service cost me over $1500,"If I could give 0 stars, I definitely would have. This was by far the worst experience I have ever had flying to India in the 20+ years I've been flying. No where on the website is there a clear indication of the forms to take to the counter at check in, so I and several other passengers were left shocked when we were barred from checking in after waiting in line to do so for an hour. My husband quickly started filling out the form, all while being barked at by the folks behind the counter. When we tried again to check in, they had shut down the counter 2 minutes prior, and refused to help at all, even to find a new flight. I was flying to India for a funeral, and after being yelled at for so long, I ended up breaking down. My daughters called Emirates to try to get us a new flight out because no one would help at the airport, and when they did, they charged us $670 to change my ticket, took over an hour to do so, and then when we tried to book my husband's ticket, because it took so long to book the first one, the price to change went up to $829. All because of a website that was not clear, and agents at the check in counter who refused to be helpful.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
7949,Comfortable flight,"Bellingham airport is small and so easy to get around, so it was a great departure point. We didn't book seats and only carried on. The seats they close for the 3 of us were together both directions. Great flight.",Allegiant,trip_advisor,['NA']
7950,Flight went well,"We were unsure about our flight due to bad reviews. It went great! This was our first flight since I started using a wheelchair and they went above and beyond giving me great service. They were very kind and saw that my needs were met. We were right on time. The flight was very bare bones and had to pay for everything, but we knew that going in so it wasn't a problem. We are using them again in the fall.",Allegiant,trip_advisor,"['Assurance', 'Empathy']"
7951,Horrible customer service,"No one cares to help you on the phone and no one cares to respond to 10,000 of your emails. Horrible customer service.",Avianca,trip_advisor,['Responsiveness']
7952,Cheap is not always better,"Was charged $99 for a carry-on that met the guidelines, the same bag was carried on when I departed Las Vegas with no problem, but the agent in SNA charged me $99 before he would let me board and was very rude and would not explain or talk to me, filed a complaint and was told nothing they can do they rely on the agents, so the agents can charge you and get away with it, sad at the holidays too,",SpiritAir,trip_advisor,['Responsiveness']
7953,Hidden Charges,I was charged for a carry-on when I booked the flight directly from the Allgient website. It was $20 each way. When I checked in I was charged an extra $10. I mentioned that I already paid and she did not respond. Dishonest airline that will up-sell your luggage when you have no choice but to pay. What are you going to do? Leave your luggage at the airport? Not sure what the up-sell is on checkin luggage but it may negate your savings.,Allegiant,trip_advisor,['Assurance']
7954,Will never fly with them again.,"They delayed our flight in DR by 1.5 hours which made us missed our connection in JFK to go to ORD. They would not help us (I was flying with my wife, two small kids and my retired Mom) find another flight and did not offer to help with a hotel room. I know they have cheap tickets, but it would have been better to fly with a prestigious airline like American Airline or Delta and the price would have ended up being the same because of all the extra charges because of their delay. PLEASE PAY MORE FOR AN AIRLINE THAT IS MINDFUL OF YOUR FAMILY AND YOUR TIME.",JetBlue,trip_advisor,['Responsiveness']
7955,Last Flight of the Night,"United Airlines EXCEEDED my expectations when I flew to Queretaro, Mexico for the Thanksgiving long weekend in Oct 2019. After numerous Flight Delays, I didn't know if I was going to actually get to Queretaro or not & because I've never been to Houston before, I researched & studied the map of the Houston Airport knowing I had to transfer to a different gate & catch my connecting flight to Queretaro. It was a welcome relief to discover that because I was on the last flight out to Queretaro & because I wasn't the only passenger that was arriving via a delayed connecting flight, United Airlines waited for me to arrive ... now that's Customer Service. With my feet burning from running, it was a huge relief to see everyone on board & waiting for me PATIENTLY. I will definitely fly with United Airlines again!",United,trip_advisor,"['Responsiveness', 'Assurance']"
7956,"Basic ""no frills"" flight, even in ""premium economy""","We travelled ""premium economy"" as Avianca apparently does not have business class in South America. Unlike other ""premium economy"" planes, this one did not have a foot rest and food was for purchase. I say ""food"" but it was mostly cookies, chips, high fat snacks. They did offer 2 types of sandwiches but both had been sold out on the previous flight. Staff was good from pre-boarding to landing. Would I fly with them again, only if I had no other choices.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
7957,Nice flight,"The flight was comfortable and on time. Of course like all airlines the seating is a little cramped in economy class, but that is to be expected. Service was good, and the price was right I have no complaints",SouthWest,trip_advisor,['Tangibles']
7958,K,Horrible costumer service. Would not recommended to anyone. Seats are uncomfortable and when trying to get the airline errors in our flight fixed they blamed us as a customer.,Allegiant,trip_advisor,['Responsiveness']
7959,Baggage handling,"I received my bag in Tampa torn. This is the first time ever that I have received a mutilated checked bag. I am very disappointed with the baggage handlers that were responsible for luggage management on 9/9/21 for the afternoon flight from Baltimore to Tampa. I felt ""abused"" when I received my bag in baggage claim. And no I didn't stop by the office because I didn't want to start my R&R trip on a sour note. The flight experience for my ""novice-to-Spirit"" counterparts & I was good! They were pleasantly surprised.",SpiritAir,trip_advisor,['Tangibles']
7960,On time flights,"Great experience with on time flights and connections on such a long trip. Wonderful to have a hotel layover in Dubai as part of the ticket on the way to Zambia. Meals were good on the outgoing flights; not so great on the return flights. Even though we were handed a menu with choices, we didn’t seem to have an entree choice on either of our return flights. Good selection of entertainment. Seating very cramped in economy.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
7961,Delayed our flight three hours and then canceled it. NO CUSTOMER SEEVICE,"We had a flight at 10 PM going to Chicago which then was delayed until 1 AM out of a completely different gate elsewhere in the airport. We had to go back out and again through a different TSA (wouldn’t let us take ask the water we had bought after going through the first one). Then we sat till 12:30 am and just before it was time to board they told us that “due to weather” our crew was stuck on Orlando (a quick check on our offices of local weather there showed that to be a lie) so they said we weren’t going to be able to have a crew, and had to wait since more. Then 10 minutes later they canceled the flight. Said we could’” get refund in five days, or could take the next flight home they offered in two more days. No other help was offered. No help getting any other flights, any accommodations, nothing. No one cared. The snotty people at the desk told us to call their customer service if we didn’t like it. No one answers on their “customer service” line. We had to purchase SEVEN more flights for us and five kids to get home after spending over 12 hours in the airport. It’s been three days since then and we STILL have not gotten any response to emails, or been able to get anyone on the phone. Getting ready to have to contact our credit card to dispute the charges to get at least SOME of our money back!!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
7962,"Grateful to have a midday flight, non-stop.",It was fine. I really appreciated a mid day non-stop flight from PDX to DTW. I have not other pertinent comments.,Delta,trip_advisor,['Reliability']
7963,Worst airport terminal ever,"As if they don’t have enough problems, their section of the airport is the worst designed ever. Long lines, the way they streamlined every concessions stand so that you wait online 30 minutes to buy a bottle of water/get a cup of coffee. Literally, the water fountains don’t work. Every experience I’ve had with Jet blue over the past few years has told me to skip this airline. Don’t get sucked in with their credit card",JetBlue,trip_advisor,['Responsiveness']
7964,Weather delays,"Summer thunderstorms created havoc at Fort Lauderdale. Arriving from Cuba, we found that the international recheck for baggage was closed and we had to walk a quarter or a mile to recheck our bags. The on screen information about flights was totally wrong and we ended up running from one gate to another only to find out that our flight sea delayed 4 hours due to the severe thunderstorms. The airline tried their best but the exasperated a nightmare.",JetBlue,trip_advisor,['Reliability']
7965,Avianca,"Excellent!!! As always Avianca is the best option for me - I like this airline company very much - Every time I have to travel, I prefer to chose AVIANCA when possible.",Avianca,trip_advisor,['Assurance']
7966,Shocking!,"First time I’ve flown with JetBlue, where do I start? On boarding the plane I said hello to the crew and was completely ignored, in Europe you’re greeted with a smile and basic good manners! Once I got to my seat the man sitting by the window had his feet in my foot well, his cabin luggage was so big he had no room ( again on European flights this is considered a hazard and not allowed) into the flight he proceeded in taking his shoes and socks off and again tried sharing my space, I did tell him but he ignored me then opened up his bag and plonked a huge pile of papers on his tray that spilled onto mine, so no choice I moved seats! On going to the toilet which was filthy I passed the cabin crew who were all sitting down watching tv on their phones, I commented how dirty the toilet was, they never looked up. Getting a drink was a nightmare, the crew were so miserable and basically rude, once we landed their wasn’t a goodbye or a single smile! Send them over the pond where they will receive the best training, if they behaved like that on our budget airlines they would be given marching orders!",JetBlue,trip_advisor,['Assurance']
7967,Best Airline,Still the best airline out there. Our flight departed exactly on time and arrived to destination precisely as projected.,SouthWest,trip_advisor,['Reliability']
7968,Only use them as a last resort,"Probably one of the worst airlines in the world. If they get you to where your going, on time, and with your luggage you should buy lottery tickets. I'm pretty sure if it wasn't for the Canadian government they would have been out of business a long time ago.",AirCanada,trip_advisor,['NA']
7969,Good Experience,This was the first time I had experienced Air Canada flight and I thought everything was fine and acceptable. I will definitely use Air Canada if I plan to travel to Canada again.,AirCanada,trip_advisor,['Tangibles']
7970,A Frustrating Experience,"I booked this flight going from Chicago to Orlando in full expectation of enjoying a happy vacation with my visiting family. Now I am angry, tired, and frustrated, and will most likely never take a Frontier flight in my life. I have been waiting at ORD for ~9 hours now because a Frontier agent kept telling me that despite multiple subsequent delays, the flight would depart. Even though my fellow passengers and I were getting agitated, we tried to keep calm and patiently waited. We didn’t get any answers about when the flight was going to depart, or even be cancelled! However, when the final agent announced “As you all have already known, this flight will be cancelled,” we really lost our composure. Is this how Frontier treats its customers?? After wasting almost half a day of my time, a Frontier agent is now telling me to wait in a line to get my refund. Truly frustrating. Would strongly advise against flying with this airline if you want any notion of customer service or reliability.",FrontierAirlines,trip_advisor,['Responsiveness']
7971,Good and Bad - Average,"On the way from Houston to Montreal we had a small plane, NO snacks at all were given; everything was for sale. On the way to Frankfurt from Montreal the service was good, we were given meals, snacks and drinks. Same on the way back from Europe, exact same thing. On flights of four hours or less you get NOTHING!!! Flights longer than five hours are good; good service. Not my airline of choice, i had a group of 18 people, we all agree about what's stated above.",AirCanada,trip_advisor,['NA']
7972,"Get Away for the 4th of July, 2019",We are an older couple and everyone treated us very well. Flight went well as well. We have never flown Southwest before. The only thing I might say negative is that all airlines need to remember that this might be a first time experience at the airport and with the airlines and need to be very respectful of that when someone ask a lot of questions. They are asking for a reason.,SouthWest,trip_advisor,['Assurance']
7973,Bags fly free!,My flight there was flawless…. Coming home was a different story. My flight was cancelled twice and when i finally boarded the plane was filled to capacity. I still recommend then because i can fly two decent sized bags which is hard to pass up. Jus know your flight can be delayed and next thing you know you are sleeping on the floor waiting for your plane to board.,SouthWest,trip_advisor,['Reliability']
7974,Polaris Class to Tahiti,"Polaris business class from SFO to Papeete, Tahiti and back was pitiful. No champagne at all. Food was awful, and it was served on a ""throw down"" tray. Service was nice but not great. Except for the fully-flat seats, it felt like I was in coach. And the seats are not all that comfortable -- very narrow and difficult to sleep in when fully flat. And the United lounges are poor. Seating there is fine, but the minimal selection of just snacks is totally disappointing. Wines and bar service is good -- if you're there during a time where you'd imbibe. Overall we were totally disappointed in United's Polaris class service. Definitely not worth the price.",United,trip_advisor,['NA']
7975,My father's trip,"I bought Avianca tickets for my father NY-LP-NY. The trip turned out to be a very unpleasant experience: 4 out of 6 flights were dalayed; as the first flight New York - Bogotá took off almost 2 hours late, it was late for the second flight Bogotá - Lima. Thus, I did not know whether my father was still in Bogotá or in Lima. I called Avianca Call Canter in Bolivia, but the lady was not helpful at all: she did not give me any info because I did not know my father's passport number. Besides, in Lima and other airports they changed gates several times, making people walk to and fro. Generally speaking, it was an awful experience, and we will not use this airline again.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
7976,An Excellent Flight with Air Canada,The flight crew was excellent on both legs of the flight and service was superb. The new business class cubicles were different but were quite comfortable and made the4 hour flight very enjoyable. The breakfast service was hot and delicious and the service was very professional and the staff seem to enjoy their tasks.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
7977,Decent Flying Experience,"Flight was on time, seats reasonably comfortable, in-flight entertainment worked. Nothing to complain about.",United,trip_advisor,['Tangibles']
7978,GREAT FLIGHT,Great take off and landing. Pleasant cabin attendants. Reliable flight schedule. Our flight did not have entertainment. Bring your own food.,United,trip_advisor,['Responsiveness']
7979,Trip to Hong Kong,Flight both ways was smooth! Flight attendants where very professional. Meals were better then I thought (I usually fly Rouge...) All in all for a 14 day - I mean 14 hr flight it was good.,AirCanada,trip_advisor,['Assurance']
7980,Great Airline,Round trip flights on Southwest were on time!! That’s always a plus. Checkin is a breeze if u can remember to do it 24 hours before your flight.,SouthWest,trip_advisor,['Reliability']
7981,Get great deals when you fly Allegiant Air!,"The farther ahead you plan, the cheaper the flight! You pay for all luggage, except your personal item. You pay for your seat if you pick the seat. Refreshments are not complimentary, but if you the Allegiant credit card, and you show it to the flight attendant, you do get a free beverage. Check them out! See how much you can save on your next flight!",Allegiant,trip_advisor,['Responsiveness']
7982,Pleasant journey ,"Pleasant flight with Emirates on a Boeing 777-300ER from Frankfurt to Colombo via Dubai. Good service from smiling cabin crew. Enough space at our seats for the legs. Delicious catering and plenty of entertainment on the screen. We are a family of 5 including 3 children, and Emirates have this nice policy, that they seat families together on their planes.",Emirates,trip_advisor,['Assurance']
7983,WORST HORRIBLE CUSTOMER SERVICE EXPERIENCE,"Booking with Emirates has been a nightmare. Mum requires use of POC (oxygen concentrator) onboard, they asked for so many MEDIF forms and vital stats to show she is fit to fly. Wile waiting on the letter from doctor, mum wanted to change her flight to a code-share one, we contacted and they allowed us to change. when we got the letter from the doctor, Emirates then said they require mum to travel on all Emirates airlines, otherwise she cannot travel. they have been causing us so much grief, I am still waiting on a response from them, and we are flying in 3 weeks! I vow to never travel Emirates again!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
7984,Why Do We Not Tip Flight Attendants for Cocktails?,On my first Delta flight (1999) I ordered a beer and tipped the FA. She looked at me weird and I overheard her chuckling to her colleague that “a college kid just gave me a tip.” I have always wondered why tipping the employee who just sold and served you an alcoholic drink is normal EVERYWHERE but on an airplane. Of note: I’m not complaining!,Delta,reddit,['Responsiveness']
7985,Our Airline of Choice -- but this flight was delayed due to weather and then things broke on the plane,"It was very nice to find that United has a direct flight (not every day) to Grand Cayman where we went in January for a dive trip. Our afternoon take off was delayed because of bad weather in the states which had a domino effect on planes departing and returning to the States. Once we finally got on board we were told over the intercom that one of the bathrooms had a plumbing problem and had overflowed so only one toilet would be operational for the flight and be sure to wear your shoes if you went to that one. That was certainly disappointing although we were glad to finally depart. Although it wasn't announced, I found when ordering a drink that they weren't charging for it. That helped a bit. Normally we have excellent service with United and travel with them almost always, although their pricing is really getting out of hand.",United,trip_advisor,"['Responsiveness', 'Assurance']"
7986,Thanks for moving my seats to main cabin for an 28 hour flight,"Thanks Delta for moving us from comfort to the back of the plane for our upcoming flight to Sydney this Thursday. Why weren’t we made aware of the change of plane and our seats? You overbooked the flight, that’s your problem not mine! You’re doing absolutely nothing for us because we used mileage. What ever happened to customer service? You’re bragging about your JP Morgan award! How about putting us on another airline and accommodating our needs and not yours!",Delta,trip_advisor,['Responsiveness']
7987,Quality going down.,Service is not the best anymore. I prefer Qatar airways better now. travelling from chicago to chennai. one of the worst business lounge in chicago and chennai.,Emirates,trip_advisor,['Responsiveness']
7988,Best Domestic Airline,"Always enjoy flying JetBlue, great prices, schedule, service, and entertainment. Unfortunately on this flight both my wife's and my entertainment system wasn't working so we read instead.",JetBlue,trip_advisor,['NA']
7989,Basic no frills,"Flight was on time both ends. When flying this airline just keep your expectations low as far as flight experience...basically your on a mass people mover. Try not to have a anything that would classify as a carry on (they will charge you). If flying as a couple use one checked bag at the most. When booking on line baggage charge is $40 if you wait until you check in bags cost $55.00. All the extras costs such as baggage, seat assignment, exit row will cost you. At the end of they day its those fees that will take away any savings on flying this budget airline. So keep things as simple and basic as you can in order to achieve savings otherwise fly with anyone else cost would be the same.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
7990,"0 stars, delays, delays, delays","Flight continually delayed with the typical, ""maintenance"" excuse which is only used to cover their own ass. They wouldn't even give actual updates. Just wait until the time they previously said we would board to say it's delayed again. Not helpful with switching flights. Rude staff. Airlines can do whatever they want these days and have zero repercussions. If they can't stick to the flight schedule they put out why not change it to what they can. People have tight schedules and need things to be on time. If I needed a later flight I would have booked one.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
7991,Comfortable,"I love flying Delta. The plane was clean, and the flight attendants were so friendly and helpful. I watched some good movies, and got to my destination in what felt like no time at all. I would recommend Delta to anyone.",Delta,trip_advisor,['Responsiveness']
7992,Best use of Move to Mint certificates,What’s been the best uses of Move to Mint certificates?,JetBlue,reddit,['Responsiveness']
7993,Round trip flight from Bangkok to Seattle,"Emirates is the World Class Airline. New aircrafts, excellent service, clean, food is awesome & these people are professionals",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
7994,Past flights,Am I able to see past flight schedules? I am specifically looking for the March 2023 departures and arrivals for Appleton to Phoenix/Mesa? Just wondering how often they fly that route during spring break months.,Allegiant,reddit,['Responsiveness']
7995,Mittelmässig,"Älteres Flugzeug mit unbequemen Sitzen. Personal nicht gut ausgebildet, hat alles keine gute Struktur . Service an Board mittelmässig. Wenigstens hatten wir dieses Mal keine Verspätung , was bei Avianca selten vorkommt Ambiente: unteres Mittelmaß . Unbequem Preis/Leistung: ok Zum weiterempfehlen : na ja , die Auswahl ist nicht groß",Avianca,trip_advisor,['Tangibles']
7996,NY Trip,"My husband and I traveled on Allegiant for the 1st time. What a great experience. Airport wasn't fancy, very simple, easy check in and security. Boarding outside was weird but cool. Thank God it wasn't raining. Seats on plane were a bit on the small side and seats didn't recline but we worked it out and for 1/2 the price we payed instead of our usual other airline and a few adjustments to our trip it was very affordable. Already planning another trip.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
7997,"Flight 382 Chinese passenger stole my bag in buisness  class cabin 
A380 plane",I refer to my flight where in flight Chinese passenger come to steal my bag in the planes does have a camera not recording or air marshal to protect passenger from theifs. The Chinese was detained by Hongkong airport police. When the matter I reported to customer affairs of Emirates they send a rude message that's passenger are responsible for their carry on baggage that means a passenger paying so to sit as watchman to protect their belongings. Please be carefull when you fly on Emirates.,Emirates,trip_advisor,['Assurance']
7998,Mr,Great experience crew was professional and courteous. Explained everything clearly and made us feel very safe and comfortable. I would fly spirit airlines again and will recommend my friends and family to choose Spirit airlines.,SpiritAir,trip_advisor,['Assurance']
7999,The flight to Panama is operated by Lacsa for Avianca. Use the Panamenian airline instead.,"This company, Lacsa/Avianca cancels flights without warnings (specially the early flight) to Panama. They did it to me twice and once to my family. If you insist in flying with them, don't take the flight vía San Jose, Costa Rica cause the Costa Rica customs will throw away perfumes or licor if bigger than 100 ml. even if you bought it at the previous airport on the secure free zone. This is only for Cabin bags, not for luggage on the checked cargo area. On the return flight, people who buys an expensive licor or a perfume at the Panama airport, has to drop it when going through customs in Costa Rica to change airplanes. Some food is also thrown away. So make sure you are allowed to send it to luggage and not carry with you in cabin. You are advised. Always take direct flight when going or coming back from Panama. In Panama, on the early return flight, you come to the airport early, well the people from Avianca shows up late before the flight, when the line is now huge. They don't honor you for being early at the airport. Sucks!",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
8000,Take my business elsewhere NOT Frontier,The basic economy ticket which I bought has a policy of no refunds. Frontier Airlines denied service to Las Vegas and failed to provide a reason. It is natural to seek a refund when a flight is cancelled so an employee of Frontier did not give a refund and did not ask about rescheduling she just printed a ticket stating a flight for the next day at the same airport and same destination. That day and time just didn't work with logistics. I am disappointed and not satisfied with the lack of service or acknowledgement that they don't use professionalism in their business. An adequate business actually values customers and attempts to create a good experience but NOT with Frontier Airlines (very unprofessional),FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8001,"Poor service, horrible airline!","Flights have been cancelled without any warning, every time I have decided to fly. In fact, the voucher being used was due to the cancellation last year. Horrible airline and at this point, I'd rather they shut down, or bought.",SouthWest,trip_advisor,['Reliability']
8002,Operational Policy,"Jetblue has unfortunately substantially changed for the worse. Was scheduled to leave BGI yesterday at 4 pm to arrive in nyc at 9:45pm. I arrived at 6:15 am the following day! Whats worse is that i spent 11 hours waiting in the airport.. no jetblue rep there. Nobody knew anything. I tec 3 notifications hours apart from jetblue with vague incorrect information. The flt (turnaround) had to stop in FLL for crew change and fuel….avoidable as thar is totally predictable. My 9 am flt to DFW boarded on time, went to the runway and then returned to the gate after 30 min for “ we were rerouted due to weather and now need more fuel”. Again, that us totally predictable. Jetblue is obviously trying to save fuel use so are not filling up..,i understand that, but don’t they look at a weather map Its just not rocket science. To predict route changes and to load adequate fuel from the start. We are to be 1.5 hours late..totally avoidable. Actually that sequence adversely affects operations at 2 airports as well JetBlue…you once were great. But now terrible. Please get your act together !!!!!",JetBlue,trip_advisor,"['Responsiveness', 'Reliability']"
8003,Not Do Happy!,I have traveled many airlines. Customer service here is an automated system so it’s hard to fix issues! Tried to find a phone numb to call but only an automated system. I have traveled Frontier 3 other times and twice they lost my luggage. Not a good track record.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
8004,Excellent,"Love Jet Blue! The flight to and from Aruba is direct from Boston. The crew is always friendly and attentive, the app on my phone and customer service just makes everything easy and effortless. It is always our airline of choice.",JetBlue,trip_advisor,['Assurance']
8005,Love Southwest,"every time I fly, I try to get on Southwest. My business just recently started using them, so hopefully I'll catch a few more fights on them.",SouthWest,trip_advisor,['NA']
8006,Cheap flight,Can't beat a $20 flight home after driving to destination. Keep your flights cheap and I'll always return.,SpiritAir,trip_advisor,['Tangibles']
8007,Save yourself the frustration!!!!!,"Once again Allegiant Air has ruined my trip! Every time I’ve flown this airline they have had delays, major ones. This time it’s 8 hours!! What a joke of an airline and now I’m hearing of all of their safety issues! They said they would give us pizza and a $100 voucher. Keep your stupid voucher, this is the last time I’m flying this low rate airline!! Don’t do...pay more and actually get there on time and safe!!!",Allegiant,trip_advisor,['Responsiveness']
8008,Disappointed,"First time with Air Canada. Never again! Uncomfortable, rushed service. Lufthansa far superior. Considering it was a long flight felt totally rushed",AirCanada,trip_advisor,['Tangibles']
8009,Altogether its very good only thing which upset me was that the behavior of air hostesse in the flight Dubai to Kolkatas,"London to Dubai experience was superb from all aspects. But Dubai to Kolkata, I found very irritated with the behaviour of air hostesses. Every time when I asked for water no body bother to give it , there was a common answer that ""it is coming"" When it comes I saw they brought tea/coffee. When I asked for water they told me to take tea/coffee first . Don't know may be economy passengers have no value for them. Repeating again , I have amazing experience for my London to Dubai trip.",Emirates,trip_advisor,['Responsiveness']
8010,Worse Flight Experience in 30 Years!,"I would have to write a lengthy article to fully describe my absolutely miserable flight experience with Air Canada. From the very beginning with their ridiculously long wait times on the phone service (Oh, I know, the ""unanticipated call volumes"" that mysteriously arise with every call.) to the end with a heavily damaged bag, the flight was a continual farce of customer service and incompetence. I cannot NOT recommended them enough.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8011,Both Spirit flights were on time,I would recommend Spirit Airlines. The check-in was easy and quick. Our departures left on time and arrived on time. All Spirit employees were friendly and helpful.,SpiritAir,trip_advisor,['Responsiveness']
8012,Frontier Airlines $$$ Hungry,"We flew from Cancun to St. Louis. We got all the way to the baggage drop and had to go back to entrance to get our luggage tags…..or pay them $25.00. So we had to go all the way back, print the tags. Wait in line again. Airline stinks! They are all about charging for everything!!!",FrontierAirlines,trip_advisor,['Responsiveness']
8013,Fly on a dime,"Ok, so a flight on Allegiant will cost a little more than a dime; but, compared to the competition, Allegiant is worth a look when traveling! Weekday flights tend to average $49 one way, weekends and peak travel periods will run almost twice that. The other tip I'd share is to tell you to book one way, no matter who you fly with, and it'll save you even more!",Allegiant,trip_advisor,['Responsiveness']
8014,"Avianca, los destroza equipajes","Si viajan con esta empresa les aconsejo no llevar equipaje en bodega puesto que lo maltratan, lo ensucian, rompen y no se hacen cargo, ni siquiera piden disculpas. Ah! Y todo después de un vuelo super retrasado, me vino genial tener la maleta rota con las prisas para mi siguiente vuelo que casi no alcanzo.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
8015,Very rude personnel,"It was a heck of a day for us running late for our flight and I was pleading from stewardes to the pilot and to personnel in the boarding on the gate to wait for my husband who already passed the tsa checking asking for just 3minutes extension but the rudeness of the lady was literally telling me ""you people should learn to arrive on time"" she is not helping me and i know its our fault to be late but that should not be reason for any personnel to be rude. She even yell at me when I tried to look outside and check if my husband is in the area. Southwest Personnel should be helpful if not be kind to customers. Our trip was already ruined and yet this person not kind enough to accomodate but instead adding to injury by using bad words. When the ly closed the gate my husband was alreaady in front of that lady in the boarding but she is very rude saying ""you didnt make it""!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8016,Performed Wedding Ceremony in Flight!!!,"Best flight attendants ever! Kept our drinks full for our entire wedding party. We were all headed down to Cancun for our wedding, and they made crowns for us out of pretzels and a veil out of a trash bag. They even made us get up front and say our vows for everyone. At the end of the flight they held a lottery for anyone that wanted to put a $1 in the bag with their seat number. Best flight I've ever had. Thanks Isla, Jennifer and Don.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8017,This company won’t be around much longer,This company will be out of business soon…. Flight cancelled 1 hour before we were supposed to take off. All they do is email you that the flight has been cancelled . They don’t have phone service so if your flight gets cancelled you cannot call anyone lol like huh ? Then they offer “chat service “ it takes 1 hour for a response .. literally 😂😂😂 I’ll never fly frontier again,FrontierAirlines,trip_advisor,['Responsiveness']
8018,Great airline,"Never had have a problem flight, baggage personal top notch. Have flown this airline many a time over the years and it's always been a great experience The planes were clean the flights arrived and landed on time or early baggage claiming was easy peasy flight attendants were attentive to people's needs would highly recommend Spirit airlines",SpiritAir,trip_advisor,"['Reliability', 'Tangibles', 'Responsiveness']"
8019,Get what you pay for...,"Super cheap, but be prepared to deal with some disgusting flight attendants. Every single one was rude and it truly made the flight unenjoyable.",Allegiant,trip_advisor,['Assurance']
8020,Very goo flight but the meet options are not.,"it is a good flight, but it would be great if they can give options for special diet meals. I am diabetic and I always get fish in the diabetic meal, but i do not like fish. Why not have two options, (do you want chicken of fish?) it is not that hard.",Emirates,trip_advisor,['Responsiveness']
8021,Best airline to South America,"Avianca are an exceptional good airline. Spotless planes, excellent food and always are on time. They outshine the uk carrier at 60% of price. Thoroughly recommended in business or coach",Avianca,trip_advisor,['Tangibles']
8022,Disgusting customer service,"Worst customer service from the old lady that was boarding, very bitter old woman. Never again fly frontier!!! And i travel a lot!",FrontierAirlines,trip_advisor,['Assurance']
8023,WORST AIRLINE IN USA!,"Worst Airline in USA! They do not have any refund policy. All flights are delayed. A lot of headaches, better not even try to book something with them. Overall rating -5, its worst than terrible",FrontierAirlines,trip_advisor,['Responsiveness']
8024,United Scam Hotel website,United offers the best deals on hotels in Vegas. They will let you use your points to book the room and stay in 4 star hotels free with points. The problem is crappy united never answers the phone on united hotel reservations then when you finally get someone NO ONE TAKES POINTS as advertised on their BS scam website. What a BS airline!,United,trip_advisor,"['Responsiveness', 'Assurance']"
8025,"Worst airline ever, they changed my flight twice","DO NOT USE THEM - We choose this airline because it was leaving Cancun at 5:40pm, we said great, we can fully enjoy our last day and arrive at night, so after couple of weeks got an email saying that the flight was changed to 11:30 am, and after a week got another email now saying that the departure is now at 10:00 am, Unbelievable they ruined our last day in Cancun. Called several times and got ell type of excuses. I will never fly again with this airline",FrontierAirlines,trip_advisor,['Responsiveness']
8026,Premium economy,"Wonderful flight attendant Jordan, a Welsh girl, in premium economy...so made the long journeya great experience...a credit to Emirates. The only complaint was that it was was very difficult to get out of window seat when seat in front fully reclined due to solid central console.",Emirates,trip_advisor,['NA']
8027,Otimo vôo ,"O avião usado, um Airbus A320 neo, parecia com uma configuração interna bem melhor que a Latam. Serviço de bordo bem superior as nacionais, assim como o check-in e seus funcionários. Assentos confortáveis para uma classe econômica. Espero que supere a crise, pois voltaria a voar com ela tranquilamente.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
8028,Houston To Memphis,This was just a short flight to Memphis from Houston and was a pleasant flight on a very small aircraft. You had to queue up in lines for quiet a while to get your seat which was not pre-assigned and which I personally did not like - We removed this in the UK a few years ago as this was not working and pre-assigned seats are so much better and more civilised,SouthWest,trip_advisor,['NA']
8029,Worst flight ever,"This was the worst flight we have ever experienced. It will be the 1 and only time we use Frontier Air. Started out in LA. Our flight time was 12:45am so we decided to get to the airport early to check our bags, eat dinner, and get though security. You can’t check bags until the ticket counter opens which is 2 hours prior to flight time. So we were not able to go anywhere until 11:00pm. In which our flight kept getting delayed. We left LAX at 2:30am. It took forever to load the plane & the seats are VERY uncomfortable. We had a connection in Denver leaving at 6:00am. We arrive at 5:30am and sit,sit, and sit more. We get off the plane at 6:05 and missed our connection. The only upside to this experience was due to weather in Denver the plane was sitting and had not left the gate. The air attendants made several calls and we were able to board to get on our flight. We will stick with Delta, United, American for future trips. You pay for what service you want.",FrontierAirlines,trip_advisor,['Responsiveness']
8030,Best flight in a very long time,"There is something special these days about Delta. They definitely stand out from the crowd. The crew was wonderful and couldn't do enough for us. It was our 50th wedding anniversary and we were upgraded to comfort class. All the flight attendants came by to congratulate us and they were so nice. The food and snacks were good and we were offered items frequently. The entertainment was varied and plenty of it. I complement management on excellence in selection, training and motivation. Such positive attitudes and professionalism don't happen on their own. There is a team feeling that the customer can sense.",Delta,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
8031,Delays and lack of communication/poor customer service,"I have never had issues with jet blue pre CoVid. My family and I booked a trip from Worcester ma to Las Vegas with connections at JFK NY. Very unhappy with my jet blue experience. Round trip flight started out with a 2hour delay that turned into more than 3 hours. Our lay over was already 5hrs so we were in JFK for more than 8hrs. Everyone know more time in an airport means more money spent on food/drinks with a 500% inflation price. We thought for sure once we got on the plan at least our meals and ear phones would have been free. Instead we got a 50$ credit for a future flight. Our flight back was more than equally subpar compared to this. Again started with a 2hr delay. Connecting flight at JFK. The delay made it so we would have 10min to get from gate 20 to gate 2 in terminal 5 at JFK which is relatively close. We decided to check our luggage so we would have less to carry in order to transition from gate to gate quickly. We were told they knew we were coming and would wait. So we ran to the next gate and arrived before take off but the plane took off early and left us. This delayed us to the next day, next flight would not be leaving until 1200. We were booked a room over night and told to pick up our luggage at the baggage claim. After waiting patiently for 30 min at carrousel 5, Our luggage never came. Another customer service person told us they did not know why we were told to pick up our luggage. This posed a problem for us as we had prescription medications in our checked baggage and we were told we would have to wait 2 hrs to get our luggage. At this point it was past midnight and we could not wait this long with two young kids. So we called for the shuttle service to the hotel and waited again patiently for 30 min, we decided to call again, turns out the shuttle picked up one passenger and left even though he was told we had four in our party. At this point it looks like Jet Blue is the new spirit airline after all. Spirit airline is know for flight cancellations, delays, and uncomfortable flights with unrealistic spacing in between seats. Getting compensation toward a new flight at this point is simple not enough.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
8032,Satisfait,The best airlines ever ..I would like to thank the team a lot for all of their hospitality and the services...to whom who reading this I recommend Emirates airlines for you ..really for me it's the best one .. ❤❤❤❤❤❤❤❤❤❤équipe professionnelle est adorable Merci merci beaucoup de vous accueillir👌,Emirates,trip_advisor,['Assurance']
8033,Do not fly with this Airline,"I know that frontier is cheep, and that is why I have been flying with them for the past 4 years. But I need to put my foot down. THIS IS A TERRIBLE AIRLINE. DO NOT FLY WITH THEM!!! I BEG YOU. The flights are cheap, but they badger you endlessly for ""upgrades"" to basic travel comforts, and are truly invested in offering you the WORST deal possible to try and get hundreds of dollars from you in ""upgrades"". The staff is generally rude, and unhelpful. I had multiple boarding attendance yell at, and degrade, me because I tripped when leaving my gate on what I would consider carelessly placed boarding barricades. I really encourage anybody not to fly with this airline. Paying an extra hundred bucks is well worth not dealing with the bullsh**",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8034,Cancelled our flight and left us without a connector on vacation,Do not book your flight with Jet Blue with any connector with one of their partner airlines. We booked through JetBlue and Silver Airways to go to Bimini. Jet Blue cancelled out first flight to Ft. Lauderdale and never rebooked our connector. It was a mess. We missed two days of our seven day vacation because of Jet Blue. They are awful. BEWARE!! Do not do it. There was no help. No one would help us with our reservations or call us back.,JetBlue,trip_advisor,['Responsiveness']
8035,Disgusting Customer Service and Regard for Customer Satisfaction,"Two weeks before Christmas travel Jet Blue changed my flight 5 times!!!! After the first time I re-booked departing a day earlier in spite of tremendous inconvenience. Jet Blue not satisfied with just that change proceeded to cancel flights three days in a row. 0 (ZERO) flights between Charleston and Boston the 14th, 15th and 16th according to the customer representative who then changed her story to just the 15th and 16th. Bottom line is what was an extremely good fare is nullified by cancelled flights and poor poor communication with customers. NEVER AGAIN!!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
8036,Spirit airlines,"Be mindful of the reviews posted, I've read the reviews and they should be at a negative 6 rating ... spirit sucks..and i was asked to rewrite this review... take guesses why",SpiritAir,trip_advisor,['NA']
8037,Why pay for cable?,"Delta has always been a solid airline, in my opinion. This was a short flight so economy was fine and not nearly as uncomfortable as other economy seats in which I've been seated. That being said, Delta's Comfort Plus is definitely worth it if you have a lengthy flight. Everything was on or close to schedule, the flight crew was pleasant enough, and the in flight magazine actually had an untouched crossword puzzle in it. But the personal in flight entertainment was great. I suppose most airlines offer as much, but I really had to weigh my options before deciding which movie to watch. Possible tip: don't be so quick to pay for a checked bag. On both legs of the flight, they offered to gate check carry-ons for free. I was going to have to wait for others to get checked bags anyway, and, this way, I didn't have to fight with other passengers who think their trans-Atlantic steamer trunks are carry-on bags.",Delta,trip_advisor,['Tangibles']
8038,Zero Customer Service,"Began flight on 6/22/22, and upon arrival on 6/23/22, they lost 2 pieces of checked luggage. We waited in the baggage line for 2.5 hours to complete a report. We were leaving on a 9-night cruise to Italy, with NO luggage! The Air Canada phone number puts you on a hold for one hour, then automatically disconnects. Daily emails are not answered. We are now at DAY 22 and STILL no luggage. We have traveled for over 45 years, and this is the worst experience we have ever encountered. Stay away from this airline!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
8039,Bring own extra food just in case,Been with emirates countless times.Flight was half full.My boy still hungry after the meal.Requested for extra meal but refused.Next time will bring own extra food.,Emirates,trip_advisor,['Responsiveness']
8040,They will get fees out of you in other ways.,"Flight was nothing eventful. Snacks and drinks are offered for a price. Baggage weight sounds shady. On the flight to Florida weight was “over 8lbs” took out two pair of shoes and hat holder which do not weight 8lbs, was fine. On flight back home took more things out to avoid same weight problem. Literally had less things in the luggage from first flight, again “over 8lbs”??? Ended paying an extra $50. They basically got their money back from the “savings” you get from paying for bag online.",Allegiant,trip_advisor,['Responsiveness']
8041,Plain an Simple,"So you pay for your ticket, seat and luggage and it's a pretty much no frills airline. If you want a snack or drink, bring it on board with you so it's cheaper. Bring an empty water bottle through security and fill it at a filling station in the airport. I've never had a flight cancelled or delayed and the staff, minus one flight attendant, were super nice.",Allegiant,trip_advisor,['NA']
8042,Business,Great flight from Freddy to St John's. Not impressed with Beechcraft from Haliax to Freddy. Return flight from Halifax cancelled . No reason given. Had to fly to Montreal to get to Fredericton.,AirCanada,trip_advisor,['Reliability']
8043,Spokane to San Jose and Back... Direct.,"American Airlines has always been my first choice, mainly because I used to travel abroad regularly, and have built up some ""status"" with them. But when I learned, that I could go from my front door, in Spokane, to the office door of my newest employer, in Sunnyvale, in less that three hours of total travel time, I had to try it. I wasn't disappointed. The limiting factors? TSA (Yes. I do have TSA Pre-Check.), Bay Area traffic, and the flights are a little late in the day. But, yes. I will definitely be doing this again.",SouthWest,trip_advisor,['Responsiveness']
8044,Crew Not Safe!,"The 3 flight attendants hung out in the front galley most of the flight; laughing, eating, masks down. It was ridiculous. No concern for passengers and our needs. The guy sitting next to me in the third row took his mask off after we ascended and put it on during the descent. No one addressed this; the attendants were too busy flirting with each other to bother. Also, JetBlue advertises full size snacks; we were given smaller packs than even Southwest gives. And by the way, why is it ok to give drinks or snacks at all when masks are required to be worn throughout the flight?? People were constantly congregating for the bathroom at front, when did that rule get relaxed?? Sorry, JetBlue, you really really disappointed us.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8045,Premium Plus 767-400 and 777-200 - best seat if tall?,Searched around and can't find a definitive answer.... I'm 6'3 and like to recline as much as possible. I realize these seats don't go flat. Would bulkhead or row 2 of PP be best for me? It looks like bulkhead has a better leg rest? Does it adjust for tall/shorter people? Thank you!,UnitedAir,reddit,['Tangibles']
8046,Poco espacio,"Servicio adecuado en función del precio. Los espacios de asiento son demasiado pequeños... Comida aceptable, condiciones de embarque y abordaje adecuadas.",Avianca,trip_advisor,['Tangibles']
8047,Won’t be flying with them again,"As a couple we shared a suitcase going with the allowance of having 23kg each, the suitcase was 29kg well below the 46kg allowance that we were allowed as a couple. In London when checking in this was deemed fine, however coming back from Vancouver our suitcase was 27kg and the agent tried to charge us $100 for access weight. We explained that we were sharing a suitcase therefore was well below the combined allowance of 46kg. The excuse was that they can’t accept bags heavier than 23kg due to health and safety of the baggage handlers. Didn’t make any sense why $100 would have changed that. We explained that in London this was ok rather patronisingly replied well you got away with not paying $100. Fortunately we managed to get around this by checking another bag in meant for hand luggage. One of our friends had dislocated his shoulder and asked for a seat as per the hospital’s recommendation so as not to cause further discomfort, however the agent completely ignored the request and just moved his seat to another seat that didn’t comply with his request. When on the plane, stewards and stewardesses don’t bother apologising to you after bumping to you when sat on the aisle seat. Food is poor... breakfast was a yoghurt and a dried piece of banana bread. The worst long haul airline I have ever flown with.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8048,Worst experience with an airline,Worst airlines I called them 3 hours ahead flight to enter TSA precheck info on mobile boarding pass the agent says no problem but 30 minutes later I noticed my boarding pass removed from my app I wish I had taken snapshot of boarding pass because it ended up costing me to miss my flight and they charged me a $100 to rebook they intentionally removed the boarding pass and requested I see agent they passed me from one agent to the next claiming they couldn't do their job and print a boarding pass until finally I missed my flight due to their incompetence and then charged me for the whole experience crazy,SpiritAir,trip_advisor,['Responsiveness']
8049,Significant drop in service quality,"I always fly with emirates because it’s convenient however I’ve noticed a significant drop in their service in their economy cabin. I don’t have an issue when I fly business class, however this time, my return was economy class and I noticed the following: - their flight attendant kept banging his elbow onto my brother’s Head and didn’t bother to check in to see if he was alright - the food was horrible. Both my brother and I suffered from minor food poisoning above arriving - the cabin crew were mean and did NOT smile - the movie selections aren’t as good as it used to be. The fact that you only get good service when you fly business is troubling...",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8050,"Great flight with comfortable seating and lots of ""toys"" to keep you occupied!",Very efficient airline. TV and in-flight entertainment package excellent especially the external cameras option. Food good for airline. Lots of toilets!,Emirates,trip_advisor,['Tangibles']
8051,Stay away,"My experience with Air Canada on my recent trip was incredibly frustrating and disappointing. Our connecting flight from Toronto to Washington was delayed and eventually canceled, leaving me and my eleven-month-old baby stranded in unfamiliar territory for well over 13 hours. This situation was made worse as my baby ran out of food, and I was left to fend for ourselves without proper assistance from the airline. The lack of communication and support during this ordeal significantly affected my baby's health, and I was left feeling abandoned and helpless. It was a distressing experience that I hope no one else has to go through. Air Canada's handling of this situation was unacceptable, and I would caution others to consider their options carefully when choosing this airline for travel. Surprise surprise, they let $20 million dollars worth of gold get stolen from under their noses. USELESS BUNCH",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8052,Frontier sucks,Get me off this damn plane. Both flights I had with Frontier in the same day had maintenance issues and we had to site there for like 2 hours before taking off. Never using Frontier again. Worst airline in existence!,FrontierAirlines,trip_advisor,['Reliability']
8053,"Buenos aviones, servicio regular","Es muy interesante el caso de Avianca, es una línea aérea que tiene todas las de ganar, buenos aviones, gran cobertura. Sin embargo, el servicio ha decaído mucho, parece que les dejaron de importar los usuarios. No dan información sobre el estado o la demora de los vuelos, creo que eso es lo que nos hace sentir que la experiencia es mala, es una falta de respeto que no se brinde información oportuna o que demoren en los counters en especial ahora que el check-in es en línea e incluso se pueden imprimir las etiquetas para las maletas. Igual toca hacer la cola para el drop bag",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
8054,I’d rather walk (another 0/10),"Our flight from Vancouver to Toronto was cancelled and they rescheduled us (5) to a flight connecting through Edmonton that would eventually land in Toronto eight hours later than expected despite having other direct and earlier arrival options available. Our travel agent made us aware of the cancellation while on the way to the airport and that there were seats available on earlier flights. Once we arrived at the airport desperate for assistance we were passed around from Air Canada agent to agent while the earlier flights booked up. One agent wouldn’t help us because we weren’t business class sending us to a line of hundreds of passengers (despite) the business class being idle. Furthermore, when we asked for a supervisor, the “supervisor” we spoke told us the he was the most senior Air Canada supervisor at Vancouver airport. He later told us that he had been working for the airline for two weeks. The final solution resulted in is waiting on Vancouver airport for just under 10 hours with no support from Air Canada other than, “I’m sorry you feel that way”. Thankfully, our travel agent told us to request meal vouchers so that we could have some nice airport food while we waited for our flight. Apparently, even the food voucher information isn’t included in the first two weeks of training. These people don’t deserve and haven’t earned the business of hard working people who just want to enjoy a family holiday.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
8055,Stolen bags,"Comments: THE COOLER SHOWED UP IN ECP WITH NO WHEELS TAPE CUT FROM COOLER THAT WAS SEALING IT AND ALL CONTENTS GONE THIS STUFF CANT BE REPLACED AND I AM FURIOUS I CAN BUY THE TRULICITY WITHOUT INSURANCE NOW AND IM GONNA HAVE TO BORROW MONEY TO DO THAT DUE TO HAVING TO PAY CASH FOR IT POLICE AT ECP AIRPORT STATED THAT YESS YOU CAN SEE WHERE SOMEONE CUT THE TAPE BECAUSE TAPE WAS STILL ON THE BOX BUT CUT THIS IS RIDICULOUS IM BEYOND UPSET BECAUSE THIS STUFF IS IRREPLACEABLE I CANT JUST GO TO THE STORE NEXT DOOR AND BUY THIS STUFF BACK. Response: We take this opportunity to apologize for the related failure incident in your correspondence after your trip with Delta Air Lines. We acknowledge it was an unpleasant experience and we regret that it happened. We strive to take every precaution to have a passenger's luggage arrive on the same flight and in the same condition as when it was checked into our care. It is unfortunate that we were unable to meet your expectations on this occasion. The damage to your property falls under the purview of the US DOT's Nondiscrimination of the Basis of Disability in Air Travel (14CFR, Part 382) and is a violation of 14CFR, Part 382. Consequently, we have shared a copy of your correspondence with our Airport Customer Service Leadership teams so they can review our handling procedures and initiate appropriate internal action to prevent a recurrence of this experience. We would like to mention that we do have specially trained agents at all our airports called Complaint Resolution Officials who have the responsibility and authority to resolve issues for anyone with a disability. Please ask to speak with one should you ever encounter a problem while traveling with us. Also, should you wish to do so, you may contact the U.S. Department of Transportation, Aviation Consumer Protection Division in Washington, DC about this matter. In order to continue the handling of your case, we kindly request that you submit all the information and supporting documents as listed below: For Damaged item (s) • Full copy of the original purchase receipt for the medication, if available Our liability is limited to the original value and we require proof of amounts claimed. Consequently, we are temporarily closing your case and will reopen as soon as we receive the requested information. Your response is important to us, please respond directly to this email for review. We appreciate your patience, and look forward to hearing from you soon. Sincerely, Pilar Johnson Claims Manager Consumer Affairs - Baggage Well i cant give a receipt for something im gonna have to buy but have yet to buy because i cant afford it without insure paying their part. You cant fill a script early without paying full price. He didn’t even mention all the other meats and etc. Every-time i fly delta there is always something that comes up. Im furious with the whole ordeal.",Delta,trip_advisor,"['Assurance', 'Empathy']"
8056,Canceled my return trip and refunded me $20,"Flew to Hartford CT for a week. They then canceled my return trip. After being on hold for an hour on the phone, my options were: 1. We can rebook you on our next flight which is 4 DAYS LATER. Because it is past 72H, you will have the pay the flight $ increase of $95 2. We will refund you $20... So I took a $20 refund and had to buy a $300 Delta flight. What a bunch of wienies. *Warning that they are canceling flights left and right due to Covid, so many more are experiencing things like I did above.",FrontierAirlines,trip_advisor,['Responsiveness']
8057,Worst airline ever,Unprofessional Non on time Delayed with no explanation or answer Worst airline ever Worst customer service,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
8058,AVOID THIS AIRLINE,"Don’t be fooled by the low fares... their rules are RIDICULOUS, and they charge for EVERYTHING. We had to pay twice the amount for our carry-on bags as we did for the tickets. Yes, it cost more for our bags to fly than it did for us to fly. We will never be fooled by this airline again. First and last time we will fly Spirirt.",SpiritAir,trip_advisor,['NA']
8059,Cheap and convenient,"My wife and I love traveling to the Utah Shakespeare Festival starting with a flight from Fresno, CA to Las Vegas, NV. It takes an hour instead of the 6+ hours we used to drive. Then we rent a car and drive the 2 hours to Cedar City, UT. The flight attendants and crew are professional and caring.",Allegiant,trip_advisor,['Responsiveness']
8060,Will never fly southwest again,"The staff have been useless to every degree. We have been sitting in the plane for 2 hours to get ""defrosted"". They keep pushing back further and further with no explanation. We will be late for multiple things upon arrival. STAY AWAY.",SouthWest,trip_advisor,['Responsiveness']
8061,Great short flights!,"Avianca still give sense to the zeal of travelling. Flights within Central America are always on time, courteous and friendly service personnel. Food and alcoholic beverages are still without a fee and the onboard entertainment is simply great! Keep on flying!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
8062,User Experience Sucks and they ARE RACIST!,"I created an account with my last name, which is two names legally. As I am Hispanic my name has an ñ. I was able to create a membership account using the ñ, and then when I go to check out it says they don't accept the character. Not only to they tell me I can't check out with an ñ, but they put my last name as my middle name and I can't change it as it comes from the profile. I also can't change the profile and when I tell customer support this, they tell me that I have to fill out a form for them to change my name. But, my name is right! Also, why should I have to fill out a form, they are the ones that messed up.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
8063,JetBlue- Even More makes flying fun!,JetBlue even more is a great way to fly! Early boarding and more room are worth paying for- it makes flying relaxing and fun. The JetBlue service is always fine and the entertainment is first rate.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8064,always jetblue,"always jetblue to aruba, always on time, effortless, check in on mobile app, go to the kiosk at the airport right to drop off luggage and have our coffee... I watch the airline prices for a while but usually know how much it would be and try to wait for the good priced airfare.",JetBlue,trip_advisor,['Responsiveness']
8065,Great airline,Truly enjoyed ourselves. The price was great. The staff was amazing. The loading was swift and smooth.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8066,Smooth and fast,Full flight that went out without a hitch. Made it 20 minutes ahead of schedule with zero turbulence. Had a prepaid snack that was actually quite enjoyable and a good selection of movies on the personal screen.,AirCanada,trip_advisor,['Reliability']
8067,Always Easy and Reliable,"We live out west (CA) so Southwest goes nearly everywhere we need to go. We've also taken it back east and to the Caribbean. (Next stop Hawaii.) As long as you remember to check in 24-hrs prior to your flight, so get a decent board position, SW is almost always on time, reliable, and a comfortable flight. We use SW from almost all our domestic travel.",SouthWest,trip_advisor,['Reliability']
8068,Will never fly Frontier again,"Found some well-priced tickets to Seattle and decided to go visit some friends for a quick weekend - decided we would simply take a backpack each, which we had flown with as personal items under the seat dozens of times before. At the gate they were measuring everyone's bags and if your bag didn't 'slide down freely' into the cubby they test bags with, they wouldn't let you get on the plane. Paying for this item cost $99 per bag. Turned our $240 roundtrip tickets into $440, with zero alternate options or heads up. Will never fly with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
8069,Cancelled flight at last minute....ruined my vacation time with family.  Gave no good options!! ,"Cancelled our flight at the last minute!! I was just about to leave my home for the airport, when I received the email. No reason was given. We called, and of course...no other flights. I managed to book with Jetblue, 2 days later. So, my family lost 2 days of a Disney vacation. It also shot up the price, due to the new flight at the last minute. I will never, ever, book Spirit airlines again. Thanks for ruining my hard earned vacation time!!!",SpiritAir,trip_advisor,['Reliability']
8070,Better than most,"Just what you expect: great people, orderly boarding, drinks and snacks. Peanuts are fading out due to allergy sufferers, but they've been replaced with wheat products so gluten sensitive people are affected. The seats are fairly comfortable.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
8071,Overpriced flying junk piles,"United continues to be a dominant yet terrible carrier. Plane was worn down, cramped and had bad climate control. Flight attendants and food were good. Otherwise, only fly United because you have no other choice.",United,trip_advisor,"['Tangibles', 'Assurance']"
8072,Servicio,recibí una buena atencion por el personal en tierra y durante el vuelo...destaco en esta oportunidad la puntualidad.,Avianca,trip_advisor,['Responsiveness']
8073,SUPERB flight!,"First time flying Emirates, easy online booking, excellent customer service, ""delicious"" food, lotion and air freshener in bathroom, ""spacious"" seats, up-to-date movies,and very professional flight crew. Even upon arrival, the guidance from Emirates employees was unbelievably helpful. Everyone worked together like a real team. One suggestion to travelers, take advantage of the Easy Gate enrollment to avoid the long custom lines. However, even those moved along timely.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8074,Vuelo Barcelona Bogota,Magnifico servicio y cabina. Muy atento todo el personal y limpieza optima. Comida muy correcta y sistema para descansar perfecto.,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
8075,Flight to Montreal,Quick flight from Boston to Montreal. Appreciated drink service on such a quick flight and attendants were very pleasant.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
8076,UNRELIABLE & doesn’t take accountability,"This is the second time in ONE month that this airline has completely ruined my travel plans. My flight was randomly just cancelled - they rebooked me on a flight FIVE hours earlier. For them to just assume that this would work is just stupid. They have gone to complete crap and I will no longer be using them, as they have proven to be completely unreliable, without taking any responsibility for wreaking havoc on customers travel plans. I now have to stay in a hotel overnight and travel the next day, having to miss work, or pay for an insanely expensive flight. AVOID them at all costs - you will see nothing other than a measly “apology”. They will do absolutely nothing to make it right.",JetBlue,trip_advisor,['Reliability']
8077,Awesome,Sprint was very organized. Travel agents were very pleasant. I only had a problem with suitcase it should be 50lbs not 40lbs.,SpiritAir,trip_advisor,['Tangibles']
8078,Hour wait on bags,After flt landed took over an hour to get our 1 bag at the baggage claim After paying for the bags 6/15/22,FrontierAirlines,trip_advisor,['Reliability']
8079,Will not fly with frontier again. Horrible experience,"Bad service! Bad experience. Our gate got changed from gate 10 to gate 9 without any announcements made. They didn’t even call our name. When we checked in our bags, no notifications made. We didn’t received an email notification or a notification from the app either. If they could just improve their customer service, that would be great. What a terrible experience. Will not fly with frontier again!!!",FrontierAirlines,trip_advisor,['Responsiveness']
8080,Outstanding as always,Outstanding! 7 Stars as always! It's sad that you changed the Economy cutlery and plates to plastic though. It would be great to serve more refreshments during the flight especially from JHB to Dubai SA7158 operated by Emirates. We were dying of thirst.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
8081,VERY NICE AIRLINE,"AIRCRAFT is clean, fresh, new, smells good, and has more legroom. Friendly staff from bag drop to cabin aircraft",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
8082,Shout out to flight attendant TRISH - Excellent experience with Spirit!,Very friend staff. Nice new plane. Flight was on time (actually a bit early). The upgrade to the Big Seat is well worth it!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8083,great experience,I suggested Spirit Airlines for short and quick flights. They have good prices and reasonable seat comfort.,SpiritAir,trip_advisor,['Tangibles']
8084,Horrible service! Rude rude rude,Horrible service. They need to train staff how to talk to customers. Paid nothing to get 3 bags here niw they are charging to get them back. And counter lady was so rude about it! If you dont like your job get a new one....maybe not in customer service. Going back to Hawaiian airlines!!,United,trip_advisor,"['Responsiveness', 'Assurance']"
8085,NO CUSTOMER SERVICE,"This is my first time ever writing a bad review for anything in my life as far as I can remember, but with the horrible set of events I’ve been through I must share. If possible, I would avoid Delta Airlines. I’m not saying this from a place of hatred, rather it is from a place of deep concern. A concern that Delta Airline is incapable of helping and/or compensating guests when they are in need. As I type this, I am on my 3rd phone call with Delta Customer service, and in total I’ve been on the phone for about 6 hours over those phone calls…so far. I’m being tossed around, with most of the responses being “Sorry, there is nothing I can do”. When I press and ask questions(politely), I’m transferred to another person. It is evident that their goal is not to aid you as a guest, rather they are trying hard not to spend the business’s money in order to help you. I’m simply asking to be compensated for a mistake THEY made and acknowledged! To make this situation worse one of the supervisors(“Jeff”) hung the phone up on me after being on the phone for nearly 3 hours. No customer service, no care, no desire to help customers, no brainer to never use again. All this to say beware.",Delta,trip_advisor,['Responsiveness']
8086,Trip from Nashville to Las Vegas,"Based on many reviews read, we had a very good ight picked and paid for big seats and my friends all was great! I do fly with Delta AA and other carriers but the fact of having direct flights ..... loved it",SpiritAir,trip_advisor,['Responsiveness']
8087,Very DISSATISFIED passenger,"Very dissatisfied family of 4!!! Flight down to Florida to vacation was fine! Flight home was cancelled and we were given the option to remain at the original airports we booked months before and wait a full 7 days to get back home OR wait until the next day to travel an hour plus further to depart and land 2 hours from home. We had to return to work so we chose the later option. We spent over a thousand dollars months before plus an additional $500 in expenses since they cancelled our flight! By the way, we received a text as we exited the main road into the airport that advised the original flight was cancelled. Little to no notice!! For our added expense and enormous inconvenience, They compensated us $95 in travel vouchers. PLUS traveling back we spent almost 3 hours in the plane waiting to take off while being told nothing of the source of the delay! The only thing we were told was if we continued to use sink water to wash our hands after using the restrooms, we would have to go back to have the waste tanks emptied which would likely result in this flight ALSO BEING CANCELLED! I have emailed and attempted to contact their customer service with my complaints with no reply in over two weeks. This lack of concern for customer satisfaction is inexcusable!!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8088,Are my seats randomly assigned for my flight?,"First time flying ever and it’s with Spirit. Paid for my flights and bags, but chose not to choose my seats. Will my seats be randomly assigned once I do the pre check in 24 hrs before coming to the airport? Thank you in advance!",Spirit,reddit,['Responsiveness']
8089,Very good trip,"Flew Delta from Kansas City to Minneapolis to Boise and return from Boise to Seattle to Kansas City. All connections on time, great service from from agents to flight attendants to ground crews. Good seat, no lost or delayed baggage and arrived at each destination a few minutes early. Happy traveler 😊",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
8090,I had my qualms but these were addressed!,"I was worried about flight safety and quality of inflight services, but went ahead to book with Avianca on the basis that it was a Star Alliance partner. The experience onboard has proven that my worries were quite unfounded. Aviance - you have a newfound fan! I will only fly Avianca when I am next in the region ;)",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8091,Pleasant flight experience,"Round trip New York to Florida, quick check-in, courteous flight attendants, the flight departed on time and was very pleasant and very professional flight attendants.",JetBlue,trip_advisor,['Responsiveness']
8092,Flight Attendants and Pilots Without Masks!!!,"Recently at a hotel stay near Washington DC I observed several Flight Attendants and Pilots not wearing mask in the hotel’s airport shuttle, food counter, lobby and elevators. I’m a longtime customer and until this a big fan of Southwest. But the careless behaviour disturbs me.",SouthWest,trip_advisor,['NA']
8093,Better Late Than Never,"Two hours late leaving, food service was terrible. The airline was late arriving into Boston and was two hours late leaving Boston Flight attendants where good they did their best to serve everyone and attend to their needs",Delta,trip_advisor,['Responsiveness']
8094,Discount den question ,"Hi, so I received my discount den renewal email and it says that I can save $40 if I renew now or before my renewal date but I click on the link and it wants to charge me the 40 dollars I’ve been a member since 2023 my question is do I have to pay the fee or by renewing automatically? I don’t have to.",FrontierAirlines,reddit,['Responsiveness']
8095,Not bad but they could improve,"Travel to and from rural areas can be a challenge. Overall United has done a good job maintaining their schedules. However, recently there has been a lot of delays, tight connections, and a few missed connections. Their staff has been very nice and tries their best to accommodate no so happy customers for missed connections. Their voucher system for food and drink was easy to use but the voucher for a future flight is a real pain in the backside. I also have to wonder why the Campbell County Wyoming Airport is not subsidized by the U.S. Essential Air Service Program? Flying to connections to Denver is really, really expensive. Also be advised United is the only game in town unless you want to drive 350 miles to DIA. Despite some bad press on United Airlines in past years my experience has been favorable.",United,trip_advisor,"['Responsiveness', 'Assurance']"
8096,Awful staff.,"I realised I had left my jacket as soon as I passed through immigration. I spoke to several people, called the lost and found (given 4 wrong numbers). I had three hours to simply ask for help to pick up and hand over my jacket, yet the ground staff were lazy, imbecilic and simple not interested. A great advert for the UAE! I sat in the lounge asking for any updates (they said they would help, they didn’t). Pathetic!!",Emirates,trip_advisor,['Responsiveness']
8097,Expect Something,"I usually fly Allegiant out of Great Falls at least once a year. Great Falls airport is a nice place to fly out of. Its convenient for those of us in Southern Alberta. The flights are usually cheaper than flying out of Calgary and its not as hectic. With Allegiant you get what you pay for; an inexpensive, no-frills flight. They will try to nickle and dime you like charging you to print a boarding pass at the airport. Expect something to delay you flight. Ours which flew out February 16 and returned the 21st was delayed both ways. However, the convenience and the price keep me coming back.",Allegiant,trip_advisor,['NA']
8098,Delta Airlines First Class is far from being premium,"So I flew first class with Delta from Panama to NYC in early May 2022, and I am still cringing at my experience. The gaps in the arm rest and the area where the folding table is located are dirty and in major need of vacuuming and cleaning. The seatback monitors are outdated. I couldn't even see the TV characters on the screen. They're washed out, colorless, and blurry. The in-flight entertainment was oddly limited on this flight (it's weird because I took a flight with Delta before with a wider selection of movies). Mind you ... this is first class. The legroom just isn't enough. If this is the largest legroom I can get on a flight, I'd hate to see what economy looks like. The only reason I didn't give Delta Airlines one star is because the staff was amazing and attentive. And also, surprisingly, the food was actually VERY good! I had lots of tea, lots of snacks, and some red wine, too. Overall, I wouldn't recommend Delta Airlines first class. Unfortunately, you can't use their first class lounge when purchasing this ticket. You have to subscribe to their Skyclub membership credit card thing first. Honestly, it's just not worth it. Save your money and go with Premium+ (step above economy).",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8099,Opened suitcase and caused irreparable damage to valuable items.,"They opened our hardshell suitcase (necessary for customs I suppose) but didn't bother to close it properly. The gap in between the hard shells allowed something to damage the back of a PC shell contained inside, even though it would have normally been protected by the suitcase! This is over 800$ worth of damage, both to the shell and the back of the motherboard. Fortunately the GPU was removed just in case this very thing happened. Never had a problem flying with a PC before this, never trusting Air Canada with my valuables again.",AirCanada,trip_advisor,['Tangibles']
8100,read up before you use!,"I made sure that I picked a seat, paid for my luggage and bought my ticket in advance so I knew what to expect. It wasn't very cheap but I know what I was in for and I only had 2 weeks notice so I didn't do terrible. The seats were fine. Cant adjust them back and luckily I picked one with nobody next to me:)",SpiritAir,trip_advisor,['NA']
8101,All as Expected!!,"Four of us travelling to Colombo arrived at Jomo Kenyatta Airport Terminal T1B at 1400 hrs. on 25th September 2019 for the flight EK720, scheduled to depart at 1635. Our tickets were checked at entry and baggage scanned. At emirates counters, there was no queue. We were issued both boarding passes, NBO-DXB and DXB-CMB, with our luggage checked in all the way to Colombo. We breezed through immigration too. There were many duty-free shops in the passenger lounge area selling curios, clothes, liquor, cigarettes etc. There are two restaurants, one in each wing. Carry-on baggage was scanned when entering the boarding lounge. Boarding commenced as scheduled at 1550 by zone basis. We first went along the aero-bridge, descended a staircase and walked up to the Boeing 777-300 A6-EGV aircraft. The seating arrangement in economy class was 3-4-3. We had however secured twin seats at the rear of the plane by paying an extra fee. The leg room was adequate. The screen in front of each seat allowed passengers to enjoy a movie of choice, music, news as well as flight information. The flight time was announced to be 4h 30mins flying at an altitude of 35000 feet. Taxiing commenced at 1635 taking off smoothly at 1645. The choice for dinner was either beef or chicken with rice complemented by a drink. Two of us had asked for a vegetarian meal in advance. Although aircraft meals, they were quite good! We landed in Dubai smoothly at 2222 hrs. After disembarkation via coach we passed through airport security to the duty-free area at Terminal T3 near gate B20.",Emirates,trip_advisor,['NA']
8102,Flights were on time,All flights were on time for departures. Last flight arrived 20 minutes earlier than expected. Crew members were efficient and friendly.,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
8103,Mrs,"Awful experience!!! Nobody spoke any English, even the basic which caused many problems. On top of that they charged us 510$ for three luggages even though we handed them them the booking reference with all the details of the fare which explicitly included 3 luggages, one for every member of my family!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
8104,Terrible way to end a birthday trip... ,"Was on a MCO-DTW flight that landed at like 11:45pm last night. The couple sitting in front of me in row 20 seats F and E were terrible. Clearly they didn't care that they smelled like weed and definitely hadn't showered in at least a couple of days. I was able to power through the smell for the just over 2 hour flight but what really got me was what happened when we landed.... So yesterday was my birthday. I spent a week at Disney World celebrating with friends. The whole trip was fantastic... until it was time to get off the airplane. I pick up my backpack and put it in my lap. I was wearing thin joggers and felt something cold on my lap. I noticed I had something on my pants so I looked around and noticed what resembled egg salad all over the straps of my Osprey backpack... I didn't hesitate to ask them if they had food under their seat cause it was now all over my leg and backpack. The lady just says ""oh yeah we have it"" and I again say that it's all over me and my backpack. The reply? ""Oh""... That was it. So my friends sitting in my same row in seats A and C are like wtf is on your bag. So I loudly say I have no idea and that I'm pissed. This lady just gets up and walks off the plane like nothing even happened. We took a look at what she left behind and that's when I realized it was vomit. It was on the floor and her throw blanket that she decided to ditch under the seat. The lovely flight attended saw me holding my bag like it had the plague and asked what happened. We warned her that seat 20f has vomit on the floor and some items left behind that probably have vomit in them. The flight attendant then asked me what seat I was and apologized. She was super sweet about it all and said she would take care of it. Went to the bathroom to wash it all off and ran into a gentleman that had the same vomit on his jacket from the same lady. It wasn't washing off as easily for him unfortunately. Woke up today to an apology email from Delta with 2,000 sky miles that I did not expect to receive at all. I just wish people weren't so disgusting. 😮‍💨",Delta,reddit,"['Responsiveness', 'Assurance']"
8105,Early Arrival Twice!,Allegiant flights arrived almost one-half hour early in both directions! Wow. I'll definitely fly airline again.,Allegiant,trip_advisor,['Reliability']
8106,GREAT,everything went well smooth flight the plane is very clean bathroom is allways clean the stewet very nice and helpful the do a very good job all that i can say there the best,SpiritAir,trip_advisor,['Assurance']
8107,Terrible Airline,"We got our tickets to fly months ago. Checked in the day before and somehow we had to pay $800 more. Some of that was for bags which we were anticipating but all we can come up with for the other money is seat selection. How were we not already assigned a seat that we already payed for. We did not upgrade to a nicer seat we were still in the back. They also offer no beverage or snack. I was not expecting a full meal but on United we got some cookies, pretzels and a water. We spent this much money and they can’t even offer a water? You could buy one for $3. It’s ridiculous. Would not recommend and will never use them again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8108,Well Prepared to Handle Holiday Delays,Even with Christmas holiday and expected delays...Delta calmly handles them well....Please DO NOT compare Delta with Spirit Airline!!,Delta,trip_advisor,['Responsiveness']
8109,Never again,"Terrible service, our flight was delayed for 4 Hours , supposedly they sent a miserable 7 dollar voucher per passenger for a meal (that wasn’t enough)which never worked we called costumer service and they had us back and forth to front desk, no one new what to say if we were going to be able to fly back home or not, In the plain they sell everything nothing is free, and after arriving at Newark airport it was a 1 hour wait in the plain cause all the gates were full. Never again. And everything because they didn’t have flight attendants. Irresponsable they are very good taking our money but very bad on responding to us al clients.",SpiritAir,trip_advisor,['Responsiveness']
8110,Delta Comfort + row 13,"This flight left on time and arrive a bit early. The flight attendants are very kind and helpful. At the gate it is usually very hectic as people crowd near the entrance. Once on board things calm down and you can settle in and watch a movie. We sat in row 13 which has plenty of leg room as it the emergency exit in the Airbus 321. Delta Comfort + has bananna's, Kind Bars and almonds all very good for you. Wish they could add a few more healthy options. I do tend to eat the cookies. :)",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8111,Terrible Customer service,"Left 45min late. Flight attendants were not friendly at all. 2nd time we have booked a trip with them to save money, 1st time they canceled our flight to Fort Meyers. We had to drive 1 and 1/2 hrs to another airport to catch another flight. Our flight back to Stl from Orlando was even worse. I will make another review for that flight",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
8112,Avoid at all costs,"Not sure how they're even in business, below bare minimum, tiny old seats, rude employees. They will make you think your bag will fit as a carry on then scam you to pay to check it. 5+ people on my flight were charged 200 to check there bag because we had a layover they double charged them. One guy had to put all his clothes on to be able to make it. Wouldn't wish this airline on my worst enemy. Anyone who says other wise is brainwashed to except such a terrible flight",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
8113,Never again,flew threw spirit and this is the worst experience. flight keeps getting delayed from a wind advisory but yet jetblue flew out to the same place just 10 mins before hand. told us boarding would be at 1:15pm an hour later and they still need another 20 mins and have done nothing but cause me to miss dinner plans missed 3 reservations that i had and had to pay for because this airline is bull****. i want my money back on these flights I WILL NEVER FLY SPIRIT AGAIN.,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
8114,I will fire the person who checked me in very rude . This type will make you bankrupt.,"Been traveling frequently, this type of staff should be cleaner . He does not know the meaning of curtesy.",AirCanada,trip_advisor,['Responsiveness']
8115,Excellent service at the airport,"I recently had an issue with a slight difference in the name on my booking and the name on my passport. Airline regulations spell out that they should be identical, however the staff at Perth Airport and subsequently at Rome Airport allowed me to board the plane. Well done Emirates!",Emirates,trip_advisor,['Assurance']
8116,Totally surprised at the RUDENESS of staff at SW counter in SJU,"2X in 2 months....SMH at the process to get wheelchair assistance at SJU airport. A traveler is required to go into the terminal, CHECK IN for flight , take a ticket to another counter and then get a wheelchair!! My thing is that if a personal traveling ALONE could do ALL these things after being dropped at the curb WITH luggage, why in the world would they even need help. To top that off, I'm standing at the counter asking ""agents"" for help since my bags were still curb side! I was told to get ""IN LINE"", and a agent by the name of ""Tatiana"" that ""There's NO priority treatment"" here and said that ""well you keep asking me the same thing"" JUST wait your turn, rolled her eyes and walked away WITH ATTITUDE like I've NEVER experienced from my favorite airline 100% shocked and disappointed by SJU staff and contractors. Then after my long flight I waited on the plane for the wheelchairs to arrive and finally came off and got in one that was in the gangway, a gentleman from SW said it was too cold out there to be waiting and took me up ""TOP"". I then sat there for another half hour while Prospects { I think company name} arrive 40 minutes after the plane touched down in BWI",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
8117,Fist timer,"Baggage check-in is a breeze because they are open all day (break for lunch). This must be a logistic nightmare for them, but it sure puts the passengers first. Add way more leg room than most and good food options and you have to give them 5 stars.",AirCanada,trip_advisor,['Responsiveness']
8118,Choose a different airline,"After arriving at our gate, since we arrived a few minutes “early” they decided to have 2 additional airplanes fly out of our gate. We waited on our plane for close to an hour before able to get off. Absolutely ridiculous. We were not able to make it in time for to get our dog from boarding and ended up having to pay for an extra night. Do yourself a favor and choose an airline that actually sticks to a schedule.",United,trip_advisor,['Responsiveness']
8119,Economy class service and food is way below par.,"An airline should be judged based upon the service they provide for economy class passengers that really brings revenue for the airline. Emirates, sorry to state, has deteriorated over the years in its service to this class. I have flown in its business class and it is a different world. Why this huge bias is an area that should be seriously discussed and looked into. The seats are cramped, and the food is simply awful. I was told by someone that the airline has changed its catering contract. They used to offer a welcome drink and hot towel upon boarding. Both of these have been conveniently removed. The in flight service is robotic and there seems to a lack of the human connection. The plus points for the airline lies in the in-flight entertainment it provides and its wide international network. The management should seriously look into the food it serves in the economy class because 90% of travelers use this class. Cater to the 90% properly as this is what keeps the airline flying.",Emirates,trip_advisor,['Responsiveness']
8120,"Once the best, now the worst","We used to use JetBlue as a preferred airline in the past but recently everything from it's plane's to its policies are the worst across airlines. It no longer even has competitive policies and will change your flights without offering you options when it no longer works for your schedule. In addition customer service could care less about helping you. They have lost a once very loyal customer and I caution others to use other airlines if there are other options out there, even more costly.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8121,Had a first class ticket but couldn’t use the empty lounge,We booked a Alaska flight to MCOand return flight on Delta. Stopped at the Delta Lounge before the flight and were told only First class tickets overseas were allowed to use the lounge even though the lounge was virtually empty. Never had that happen on Alaska or BA. I wrote a complaint and was told because they were busy it would be Three weeks before they got backed to me. Two months later I still have not heard from them. Not surprised. Flight was fine and people at the desk were indifferent. Bottom line is we will not use Delta again and I have discouraged several other friends from using Delta . Between my friends and I they have lost over $10k of flights this year and a lifetime of ill will. If you check their fine print they do indeed say lounge is for first class overseas. And I will remember that every time I am sitting in the lounge of another airline.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8122,Great experience,I have to give credit where credit is due. Air Canada was amazing dealing with our delayed flight home. 3 meal vouchers and hotel overnight stay with no questions asked. Amazing customer service experience. 👍🙏,AirCanada,trip_advisor,['Responsiveness']
8123,Wrongfully charged for personal item,My personal item bag is the exact specifications on their website. My bag fit in the check size bin and I still got charged. I would not recommend flying this airline. Play a little extra and fly something else.,FrontierAirlines,trip_advisor,['Assurance']
8124,on the verge of becoming a low cost,"It seems Air Canada is taking the low cost turn by charging for choosing a seat... They also have a fare that does not include a checked in luggage. Prime fares, but low costs amenities. Go figure....",AirCanada,trip_advisor,['NA']
8125,Always cancelling flights,"Southwest will cancel your flight hours before your scheduled departure. They will not provide realistic options for a replacement flight. I had to purchase a last minute $500 ticket with Delta airlines in order to get to my destination on time for my family. Southwest will not answer the phone when the cancellations occur. I was on hold for 40 minutes and no one ever picked up. This is very poor customer service. The weather in states that are no where near your departure city or arrival city can affect your scheduled vacation or family events. In addition, the late flights are always delayed. This happens frequently at the larger airports like Dallas, TX. Never book a flight scheduled to leave after 6:00pm. When you finally reach your destination it will be 1:00am the next day. The customer services at Southwest has really gotten bad. It's definitely not what it used to be. Book with another airline, you will end up spending that extra money on expensive airport food when your flight is delayed for five (5) hours.",SouthWest,trip_advisor,['Responsiveness']
8126,eh it is what is is,First off they cancelled my flight at the airport and i had to scramble to get on a later flight no explanation given and no compensation not even an apology - I heard they did this to get a full flight on the later plane - nothing fancy - and not even competitively priced because they own the market not impressed but there is no choice,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8127,Flawless and uneventful round trip,I don't usually have a great experience on Alliegant. This one was exceptionally good. Particularly considering it was over a heavy holiday period. Everything was flawless from the time we arrived at our departure airport to the time we retrieved our luggage at home.,Allegiant,trip_advisor,['Responsiveness']
8128,"First Time and Never Again,  Fly anyone else!","Booked a one-way flight July 19th 2020 as a result of a family emergency. Did the reservation online and received an email notification to my Outlook email account. On July 20th got a notification for check in and could not do so. After review, found my email notice stated a July 21, 3:30 pm departure arriving the following day July 22 at 6:18 am. The problem was the flight was for the day before and I was a no show for the July 20th flight. I have the confirming email and know that there was a conversion problem when Frontier set the email notification back to me. Bottom line they would not help me when I called the 800# and informed me that my complaint would have to go to a mediation group unavailable to me for up to 2-4 weeks! In addition, if the 800# team rebooked the flight they would have to do so with a penalty for booking offline for up to 40%. The offshore support group were honest and warned me I should try to rebook again online. The fact that I heard roosters in the background of the call with the support line, made my day all that much more pleasant. Frontier informed me on July 31 that they rejected my written request for a refund and instead offered me a partial credit of the total cost of the flight if used within 90 days of the original flight. I did not use it and will never use this airline again. I am an Lifetime MVP with Alaska Airlines and have been on the top of the food chain with Continental, United and Delta Airlines and as a result familiar with this industry. I have never encountered anything like this with the thousands of flights I have taken in my 68 year lifetime. After everything was said and done, my one-way flight cost me $580.20. Every seat was full on both legs to Tampa during the pandemic and although they took everyone’s temperature, the practice of distancing was obviously absent. Regarding the replacement flight to Tampa for the 20th of July, the second email confirmation for that next day’s flight was, you got it, was for the following day the 21st not the day I re-booked it. They obviously have a major glitch in their confirmation system. FRONTIER- NEVER AGAIN- BE CAREFUL",FrontierAirlines,trip_advisor,['Responsiveness']
8129,got us to where we were going,"Frontier is a no frills airline, particularly on this flight which did not even offer beverages unless you paid for them. However, it boarded on time, got us to where we going and also returning on time and for a reasonable price. Overall we were satisfied with our travel arrangements",FrontierAirlines,trip_advisor,['Reliability']
8130,Dave O,On the scheduled flight to Providence the airplane had a hydraulic leak and after sitting on the plane for an hour and a half we had to change planes. The plane sat all night so why the plane could have been checked out before? After that the flight was great and the return flight was perfect. Allegiant's direct flights are great.,Allegiant,trip_advisor,['Responsiveness']
8131,Great Airline to South America,Boarded on time. Good food. Smooth flight. We flew business class on the way to Quito and economy on the way back. Even though my luggage did not arrive in Miami when I did I was able to pick it up the next morning and everything was there.,Avianca,trip_advisor,['Responsiveness']
8132,Uncomfortable seats and no entertainment,"I will not fly with Air Canada again. The seats were really uncomfortable and we didn't have any movies to watch during the 6-hour flight. When we landed in Toronto, our next connection with Canada Air didn't worked out well. We waited 2 hours in the plane before take off because they were de-icing the planes. Because of the delay, we missed our next connection. we didn't really get any kind of compensation from Air Canada other than booking us on the next available flight. This delay added an additional 6 hours to our very long 30 hour trip.",AirCanada,trip_advisor,['Reliability']
8133,Dirty,I cant believe they charge you $70 usd for a 20 pound bag. And cant afford to have staff for cleaning their planes. Also they ask us to please not consume any walnut or almond products during the flight due to an allergic passenger. And they literally have full carpets of all kinds of nuts. Iaks,FrontierAirlines,trip_advisor,['Tangibles']
8134,Slow and immovable! ,"Let us understand a few things entering this, the actual flights of Avianca, perfectly fine, no delays, no hidden charges, fine. However, customer service behind the scenes, disastrous. I flew London-Bogota-Lima-Trujillo in August, booked as a round trip excellent, no delays, all as expected. But then during my 10 month period in South America I decided I would be in Colombia come the end of my trip and surely I could just take my 3rd leg from Bogota-London? No. 'It was booked as a round-trip therefore all flights must be taken', I offered for them to sell on my first two flight legs Trujillo-Lima (always full), Lima-Bogota, making the company extra money. No. After many phone calls and being told the same thing I looked to their website to complain, the complaints section allows 250 CHARACTERS not words, characters! Just under the amount of 2 tweets to voice a complaint, which is insane. When I finally got a reply some 3-4 days later I was told to the letter the same immovable statement, 'it's a round-trip all flights must be taken'. After a brilliantly slow conversation through phone calls, complaint forms and emails that got me absolutely nowhere I have been forced to fly back from Bogota-Lima, a bus from Lima-Trujillo to then several days later fly with my round trip in EXACTLY the opposite direction, Trujillo-Lima-Bogota-London, over 5000km just because someone refused to take my name off of a list on a computer, horrible for the environment and a nice 3-4 days of my life I'm looking forward to wasting in transit. NEVER HAVE A PROBLEM WITH AVIANCA IT WILL ONLY BE MADE WORSE.",Avianca,trip_advisor,['Responsiveness']
8135,Flight to Antigua,"Delta was on-time for all legs of the trip and the jet legs to and from were great. The only complaint is the tier system for passengers as we were basic. The seats were in the aft portion of the plane; yet, the big benefit was the ATL to ANU it was not a full so the middle seat was empty. I am used to having seats assigned prior when I make reservations on other airlines.",Delta,trip_advisor,['Reliability']
8136,Changed Assigned Seats & Did not Reimburse,"We paid extra to reserve certain seats for my family. At check in, we were given other seats not requested, and they would not honor the Confirmation I had printed out. They also refused to reimburse the extra we paid. They gave me two different excuses, both of which was my fault (?) NEVER AGAIN will we fly Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
8137,Great flight - remember to check in 24 hours prior to flight,"Remember to check in 24 hours prior to your flight to get end ""A"" section seating or beginning ""B"" section or you could end up with a middle seat.",SouthWest,trip_advisor,['Responsiveness']
8138,"Flight canceled, less than 48hrs before we had to go home.... no explanation","Over booking flights than leaving us stranded is not a good practice. When I tried other airlines, it would have cost just over 400 dollars per person one way to get home. Yes you will refund us and will provide vouchers. Guess what, if I can't trust you for my future flights, your compensation is then useless and unreliable. I had to rent a car and drive 12hrs home. Have to make it back quickly because of my responsibilities. Thanks allegiant, you're awesome 👌 👏 👍",Allegiant,trip_advisor,['Responsiveness']
8139,on the new dreamliner. beautiful flight and very comfortable,Air canada flight attendants were excellent. Best customer service and besst accomodating to passengers needs. Food was excellent as well.,AirCanada,trip_advisor,['Assurance']
8140,I totally love Jetblue!,"I love Jetblue and their service. I've been flying since I'm 5 days old. I know the good ones from the bad. They changed their return flight to a later hour, which is kind of bummer but it worked out okay. Fastest baggage handlers ever. Crew is wonderful and the planes have more leg room than most which is great for my 6""3"" husband.",JetBlue,trip_advisor,['Responsiveness']
8141,Flew to Phoenix and back; learned from the first flight what to do on the second!,"The flight to Phoenix was a nightmare. Absolutely full! Sat over the wings (my usual), but was a mile from the bathroom, and such a tiny aisle! Then when I got there, the flight attendants said one of the 2 bathrooms was out of service because the water wasn't working properly, so they closed it. Imagine a flight with over 150 people on it, and one bathroom for everyone in economy. So on our return flight, we booked a seat near the back. The bathroom is still microscopic (even though I just lost 30 pounds recently), but on the flight back, I realized they serve hot breakfast if you pay for it. The snacks were goods - the Maple Chips and Stroopwafel - but not good enough for a 3 plus hour flight into Chicago, and then having to drive back home from O-Hare, another 2 hours. That said, the sriracha breakfast scramble with egg, potato and yummy hot sauce was a delight. Yes, it cost me 9 bucks, but would be my only meal for many hours. Only downside - nowhere online could I find a calorie count for it, so I had to guess. Final lesson - ask and ye shall receive. I asked a stewardess on the first flight for an unopened can of soda, because of the bathroom situation, and she gave it to me. Don't feel like you need to get a glass of ice and just a little soda. And meals do not need to be requested ahead of flight. You can ask just as the cart goes past you, and they'll tell you what they still have. Amazing. Much happier now that I've learned the tricks...",United,trip_advisor,['Responsiveness']
8142,Worst experience ever SO BAD Spirit aeroline,The worst experience ever WARNING Spirit Airline is cheap it has charges for everything including carry-on bags bad seats small windows or no windows seats if you on the back BAD BAD BAD everything small everything horrible costume service and really hard to contact to them I highly recommend DO NOT FLY with this ridicule airline,SpiritAir,trip_advisor,['Responsiveness']
8143,"Want to arrive frazzled, late and without bags? Air Canada","Due to a family emergency, I paid a huge sum for business class. My flight from Milan was late, the instructions to connect for the flight to San Diego were misleading (huge bottleneck for passport, customs). After all the bureaucracy of Toronto airport, I arrived in San Diego to find the suitcase was lost despite having been told it was cleared and loaded. I registered my complaint. Or so I thought....but no follow through. I then had to call customer service, every day on hold for at least an hour and a half. The World Tracer still lists the suitcase location as pending. Thank heavens an agent from a completely different airline, not part of Star Alliance, took pity and located my case after several visits to San Diego Airport. I must have spent 20 hours in 10 days trying to deal with Air Canada. A complete shambles from A to Z. I will post the return trip shambles in another post. Disgraceful. There seems to be no intelligent human interaction possible.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8144,Great flight,"Great flight on the first leg of my recent trip. I had a window seat, and got lucky that I was the only one in my row, on my side of the plane. My flight took off around 0730, and arrived in Boston in around 2 hours or less. As such, no inflight movie. All in all good flight. *Avoid Wahlburgers in the airport though. Lots of hype, drama between the manager and the expo behind the line, and frankly the food sucked.",JetBlue,trip_advisor,['NA']
8145,AVOID FLYING AIR CANADA AT ALL COSTS,"Where do I start? I am beyond disappointed with your airline, not to mention your customer service. Just because Air Canada is ONE of TWO airlines that services your Country, doesn't mean you can treat your customers like they don't mean anything. We are still paying for a service and expect respect and due diligence. To start- Your Airline lost my luggage for 3 days. I began a flight from MCO (Orlando, FL) on July 7th to Toronto (at 7am) for a weekend filled with events that I had purchased a thousand dollars worth of clothes, shoes, jewelry WEEKS ahead of time. I voluntarily gave up my bag AT THE GATE in MCO due to limited space in the overhead bin. I thought I was being thoughtful and kind to not hold up the aircraft by doing so. Little did I know, the incompetent agent at the desk, who checked my bag AT THE GATE of a DIRECT FLIGHT, tagged it incorrectly to go to a place I have never heard of, 2 hour flight away from Toronto, Charlottesville. Under a different passenger. NEXT- no one in the airport helped me. I stood in line after line for a total of 4 hours trying to get ONE competent person to get off of their ass and help me. To no avail- I was met with "" we do not know where your bag is, please give us time to locate it"" - a part of the script I WILL never forget. Oh, but don't worry, ALL of your agents apologized profusely, something that meant very little to me given all of my belongings went missing for a 1.5 hour flight. Fast forward to an agent finally telling me the truth and stating the bag will not be here and I should just go to my hotel and wait for it to be delivered. 4 hours after the bag was reported I finally created a report with an agent to look for my bag. The agent was cold and his manager even worse. No one was helpful, optimistic or concerned about my issue- because they were dealing with an aircraft full of other customer luggage issues the airline created. I never received any calls about my bag- I always had to call to check where my bag was. The bag was NEVER DELIVERED TO ME- I went 4 days without clothing and without communication unless I initiated it. Everyone I spoke to was constantly repeating the same script. it was NOT helpful. One supervisor also lied and told me there was NO manager on the floor until 2 hours after we were speaking. I figured out she lied because I was able to say some trigger or flagged word that heightened her urgency and MAGICALLY she found a manager within 5 minutes (GLEN). Glen was also not helpful. Different agents told me my bag was at the airport at different times with different departments. My last call with GLEN he stated it was customs fault for holding it up- which in fact couldn't be because one of his other agents mentioned the COLOR of a hat in my bag when I was confirming the contents- which meant it PASSED through customs and was ready for delivery - as the airline associate at the airport promised me. You may ask- did it get delivered. THAT WOULD BE A NO. I expect a full reimbursement as I was without clothing, toiletries and SHOES for 3.5 DAYS. YOUR AIRLINE IS trash and I will be sure to never fly it again- as well as share my experience as many places that will allow it.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8146,My worse flight experience in 20years,Too much much went on this travel experience from flight delays to cancellation . Ended up loosing $200 for the extra baggage that I paid to United when our flight got rebooked and ended up having to pay another $200 to the other airline. United decided to give me a travel voucher for $200 instead of giving me my money back . Still fighting to get my money back and already wasted 5 hours of time mine talking with different agents on the phone and online . I just want my money back 😢,United,trip_advisor,['Responsiveness']
8147,NUNCA VUELE AVIANCA,"WORST FLIGHT EVER !!!!! This airline should be Out of Service. They assure me to get a FIRST CLASS FLIGHT, charged me $1500.00 round trip and when I arrived to the airport, I was told that I have to pay $500.00 extra??? WHY IS $500.00 more ? No customer services to talk to And then assigned me an economy seat for the price $1500.00 They are thieves, they know how to make money…. Right before the flight. NEVER A CALL from customer services. NEVER FLIGHT *AVIANCA*",Avianca,trip_advisor,['Assurance']
8148,OMG......Bad Airline...danger.,We sat in the Youngstown Ohio Airport for 10 hours while they tried to repair the aircraft. They should of canceled the flight and refunded our money.....but that is exactly what they DON'T want to do..so we sat and sat. The Allegiant employee's disappeared so they would not have to face the upset customers. If you ever fly these idiots.....pick an airport where there is more than one flight per day going to your destination.,Allegiant,trip_advisor,['Responsiveness']
8149,Frontier airlines commits theft,"I have been fighting this airlines customer service since August 2021. My fight got cancelled and they sent a refund to a closed bank account, after emailing their customer service I got a copy and paste response about how they refunded me and won’t help, clearly don’t care. So I call and after arguing with a rep got transferred to a supervisor who told me to provide proof from my bank in the form of a letter that they do not have my funds and Frontier Airlines would refund me. Well I did that back in September and they are still saying nope we refunded you which if they read the letter they told me to get from my bank they do not have the funds which means if I don’t have my funds, and my bank doesn’t Frontier Airlines does and if you’re keeping my money that is theft. Simple. I will keep fighting this and warning everyone of the theft committed against me by Frontier Airlines.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8150,Extra leg room,"I like the value in JetBlue, checked bag is $30 up to 50lb. I find that reasonable combined with the low airfare. The flight was on time, boarding was quick, extra leg room seat had ample space to stretch legs, snacks and non alcoholic beverages are free as well as some movies. What is not to like?",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
8151,WORST AIRLINE SERVICE FOR THE AMOUNT THEY CHARGE!!!,"BAD SERVICE/OLD PLANES/ UNCOMFORTABLE SEATS THAT YOU CAN'T RECLINE!! HORRIBLE!! They charge so much and you can't even sit comfortable!! AWFUL.. they charge for everything, they don't even give you water!! no working phone chargers.. and rude staff!! DO NOT FLIGHT THRU AVIANCA!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8152,Do not travel with this Worst Airline!!!,"Date: 8/7/22 Warning to all their passengers, Absolute nightmare! *Very expensive flight, exceptional poor service *very slow, incompetent trainee check in staff, cause more delay and stress *scanty, tasteless food and drinks! *Dirty , broken chair, *passengers kept kicking my back seat, *toilet has poo!, disgusting *more than an hour flight delayed, no refund *staffs poor communication, *the farthest 20 min walk to the gate, *very slow to reply to complaints, months! *customer service not answered, Please go to other airlines!",AirCanada,trip_advisor,['Responsiveness']
8153,Worst airline ever,"Absolutely disgusting airline. On the way there wasn’t great but it wasn’t bad. However, that quickly changed the airline canceled our tickets and then sold them off without telling us. I spent 6 hrs on the phone before they finally booked us in for a flight for the day after we were meant to leave. Then when we got to the airport the baggage drop person also delta employee literally yelled at us because apparently we didn’t understand something he never explained. Although overall we were not over weight overall he still made us repack or the other option was to pay another $100 even though we had already paid for the extra bag. The aeroplanes are not cleaned properly there was rubbish in the compartment in front of my seat and dry drink dripped on the seat itself. The food was horrible flight crew didn’t even tell us what it was they just threw it at us. They only serve a meal in the first 2 hours of a 14 hr flight and the last 2 so you are going over 10 hrs with nothing but water. The most disgusting experience I’ve ever had and that’s not because of the 2 hour flight delay at the airport because “we lost one of the pilots”",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
8154,Packed flights on schedule,"The plane was packed with every seat taken. It was the end of the long MLK Holiday weekend. Overhead bins were crammed. At the gate, agents encouraged fliers to check in their luggage for free to final destination. It was a late, overnight flight. Most passengers slept through the flight. Flight attendants pushed a trolley of drinks and snacks soon after take off. We woke up to an announcement that we would land in 30 minutes. The plane was a 757-200, with 3 x 3 seating; the lavatories at the very back. It is a long hike to a lavatory if you are sitting towards the front. I had an aisle seat and it was reasonably comfortable. The flight was on time. It landed at the farthest gate of Terminal 2 at JFK and it was a very long walk to get out of the place. I flew on this flight by encashing my frequent flyer miles with Delta. I have an American Express affinity card with Delta. I was 2,500 miles short of getting an award ticket. Amex advanced those miles to me on condition that I ""repay"" it in four months through purchases on the card. It was a good deal. I also was able to select seat of my choice.",Delta,trip_advisor,['Responsiveness']
8155,Fly Air Canada,I had the opportunity to fly to Edmonton from Sydney via Vancouver International. The aircraft was clean and the staff were friendly. Airport staff were exceptionally helpful and provided advice regarding upgrades and seat allocations,AirCanada,trip_advisor,['Assurance']
8156,Comfortable Long Distance Flight,"My wife and I took the direct flight from Sydney to Vancouver. A 14 hour trip that we expected to be gruelling in economy cabin. However, the flight was surprisingly not so uncomfortable. It was a Boeing 787-200 LR in 3-4-3 configuration. There are two meal services, lunch and breakfast and a snack in between on the way to Vancouver and dinner and breakfast on the way back with a snack in between. The cabin service is average. Nothing to write home about but not unpleasant either. The in-flight entertainment system had a good amount of content. The best thing was the seat. They don't recline a lot but the leg space and width were ample and it was pretty comfortable to sit 4-5 hours in a go. The SYD - YVR was delayed by about 2 hours. YVR - SYD was on time. The best thing about the flight is that it's the only non stop trip between Vancouver and Sydney.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
8157,Blue Skies,"When JetBlue decided to fly to Jamaica was the best thing for me. I travel home every two months and I stay racking up points. I like the no hassle of JetBlue, and although I miss Air Jamaica, JetBlue filled the gap. Domestic travel throughtout the US is also great, but the baggage fees need to be reduced a bit, JetBlue. Stop playing.",JetBlue,trip_advisor,['Responsiveness']
8158,Terrible Customer Service,"If possible I would give 0 stars. I have always heard terrible things about spirit but in spite of this. My family and I chose to book with Spirit airlines. Unfortunately, my grandfather passed away this week and my family needed to get out to Atlanta because the funeral is happening on Monday. Our flight was scheduled to leave at 3:55pm. My mother, brother and I arrived at the airport well in enough time to make our flight. When we arrived for some reason the fire alarm was going off. When trying to check in the Spirit representatives told us several contradicting stories. At first they said the gate was closed but we stated that our flight was not supposed to take off until 3:55pm so that was not possible. Then they told us that they were no longer taking checked bags because they couldn’t be sent back due to alarm going off. In the end my family and I ended up missing our flight because of things that had nothing to do with us. Not accommodations or remorse was shown by the ticketing agent or the phone representatives. It was very disheartening and poor customer service.",SpiritAir,trip_advisor,['Responsiveness']
8159,Do NOT ORDER WiFI,"Ordered WiFi and did not work the whole trip. I sent photos and everything to their customer service and they would not refund the $5. Overall, cheap airline with the typical poor customer service you would expect from a Colombian airline.",Avianca,trip_advisor,['Responsiveness']
8160,never anyone else but Emirates,This was as smooth a flight as any we have been on previously. The meals were excellent and the staff professional and friendly. It is always a pleasure to step on board the A380 aircraft which is without doubt the best aircraft in the sky.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8161,An absolute nightmare!,"Before I share my nightmare with jetblue, I want to first acknowledge what they “got right.” Unfortunately it isn’t much: they have free wifi. The reason I have so much free time on my hands is because their inflight “entertainment” system has gone haywire. I’ve become tired of watching a 5 second clip from mission impossible loop, and also worried that these never-ending explosions will trigger an epileptic seizure in myself. After bringing the defective system to the attention of the flight attendant, she told me that “she had already restarted it once” and there was nothing she could do. Not even turn it off. And as I look around in the darkness at the flickering screens in front of everyone’s seat, I can’t help but wonder if a simple apology or announcement would really be that much trouble for her, and if any other passengers were also worried about the risk of seizures. It might seem minor, to complain about a malfunctioning movie, especially when there is wifi available, but to me, its just another symptom of a culture of callousness and indifference that jetblue cultivates and embraces. What should have been a simple flight was anything but. I woke up to an alert that my first flight from new orleans to fort Lauderdale was delayed. In my half-awake state, I had to figure out for myself that my new arrival time put me on the ground 20 minutes after my connecting flight to san diego from fort Lauderdale departed. No communication from jetblue about this glaring issue. From the get-go they made it quite clear to me that I was no more than an afterthought to them. Four different people told me four different things – none of them helpful. The first one, over the phone, before I left for the airport, told me that there was nothing they could do (sound familiar?). The second one, before I checked in, told me that there were no available flights with other arlines, I should take my flight to fort Lauderdale, and that I would “probably” make my connection. The third one, at the gate, told me that he would “never leave me stranded” and that I definitely should take the flight. The fourth one, at the customer service in fort Lauderdale, told me that he couldn’t help me, and that if I needed to get to san diego tonight I was “on my own.” Not a single employee expressed genuine concern for my predicament. I was in disbelief when I rushed to my connecting gate to see that it was completely abandoned. No one at any point thought I was worth their time to try to help me make my connecting flight and avoid getting stranded on opposite side of the country. In the end, I had to accept a flight into long beach and rent a car, with no apology, and no reimbursement for my time or money from jetblue. I have had bad airline experiences before, but I am truly disgusted by this experience and I only wish that no one ever makes the same mistake that I did.",JetBlue,trip_advisor,['Responsiveness']
8162,Good flights,"We got to load with the a group which is important since they don’t have assigned seats. Free luggage was also important. Cheap flight, good service. Can’t ask for much more!",SouthWest,trip_advisor,['Responsiveness']
8163,Brilliant flight,"Flew to Saïgon, via Dubai. Nothing was too much trouble for the Emirates flight attendants, checking In staff and gate staff. Stop over in Dubai may be a little short if you need to browse the duty free shops. If not, all is well.",Emirates,trip_advisor,['Assurance']
8164,Simply Amazing!!!  Unparalleled Value,"My flight was Simply Amazing!! New aircraft, spacious seating more than I've experienced on any other flight, non-stop 57 minutes Memphis to Destin, and at a total cost of $31!! Everyone needs to support and use Allegiant because it's a service we all need. I will use Allegiant FIRST and will actually fly MORE FREQUENTLY because of the tremendous value allowing me to enjoy more of the US. It is a no-frills airline so expect to pay for all extras; for example, printing of a flight ticket (compared to use a digital ticket provided to you at no cost), buying water, paying for a any bag aside from one that qualifies as personal. A small price to pay for TREMENDOUS VALUE!",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
8165,Mexico Vaction,Flying internationally during Covid-we were extremely skeptical. The airport /flying process could not have been easier. Spirit has it down!,SpiritAir,trip_advisor,['Tangibles']
8166,SW is Cheapest Way to go,"Return flight home from Portland Oregon was crowded flight. Purchased Early bird priority again for flight home, wasn't as luck with the seating this time. Cost $100.00 extra for a better seat, not worth it on return flight. But had a nice person in window seat, I was in middle. Put arm rests up and you have a bit more room.",SouthWest,trip_advisor,['Tangibles']
8167,Never on Time ...,The flight itself was fine but both ways we were delayed over an hour. They also failed to let us know when the flight was delayed they had changed our gates.,FrontierAirlines,trip_advisor,['Responsiveness']
8168,"Ranks amongst the Worst International Flights...Atlanta GA to Lagos, Nigeria is very ""Condescending""","Caveat: This review pertains only to this particular flight/route on Delta from USA to and from Nigeria. I have had fairly decent experience on Delta Airlines (same seat classification/category) from Beijing to Toronto earlier in the same year: This flight ranks amongst one of the worst International Flights in over fifty years of travelling around the globe. One cannot help but notice how the ""check-in"" counter staff members were so condescending, insolent and arrogant in their attitudes toward paying Customers. Is it simply because this is a flight to Nigeria (Africa)? I wonder! I have never experienced Airlines employees ""begging"" for money from passengers seating and waiting in the lounge to board a plane onward to Africa! When asked, certain priggish and pompous Delta Airline flight -attendants rudely retorted stating that asking for donations to help ""poor and helpless"" Americans is the norm in USA... Wrong! It is Pitiful to witness how low America has sunk! To worsen the situation, the In-flight service was so disgusting words alone simply cannot do justice. We started off by boarding and ""Old"" dilapidated aircraft with a past-due date, ready to be recycled in the junkyard! The poor quality of food and drinks served on board, defective entertainment units in more than three (3) seat rows within my vicinity (my seat included), dirty washrooms...Just Appalling! Delta Airlines is not treating Nigerians (Africans) Right, and this attitude is Wrong especially at such and altitude! I refuse to ever fly Delta Airlines to Africa, never again...NEVER!!! The catch is in the ""direct flight""...but do not be deceived. You will be ""uncomfortable"" for almost 12 hours while feeling directly in hell up above. PS: I wrote to Delta and only for them to insult my intelligence with 5,000 bonus points as a ""pacifier""...Jokers!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8169,Lack of seat space  ought to be illegal !!!,"Last time I will flight with Spirit What they have done with seats ought to be illegal , to keep people in a flight that can barely move is a total lack of respect for the customer, just to try to squeeze an extra ticket for themselves. Add a flight attendant literally turning lights off (10:30 pm ) to blast on megaphone about a credit card !! She would not shut up !! What a horrible experience this was …",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
8170,Our flight to no where,"My husband and I booked Allegiant for our NYC trip. The price was very reasonable. I had read the fine print and knew this was a no-frills airline. But I really didn't care about any of that. It was a direct 2-hour flight to Newark. Our flight was supposed to leave at 7 and arrive at 9. Winter storm Grayson was closing airlines left and right but Allegiant never canceled. We arrived at the Asheville Airport at 5 am for check-in. Everything went very smoothly. We used our phone to show our boarding passes. Boarding started at 6:20 and we were on the plane by 6:30. I was surprised at how nice the plane was. We paid extra for leg room and it was very roomy. The seats were a good size for me and my husband are not small framed people. There was plenty of room under the seats for our bookbag and coats. We were all very excited that we were still flying and would bet the worst part of the storm. We started to taxi and the pilot came on the intercom and announced we had to return to the gate because a light had come on. Finally, after 2 hours sitting on the plane at the gate, they said everything checked out and be would be leaving a few minutes. We were all prepared to leave and then the pilot came back on and said we would be de-planing because we could not deice the plane. At this point it is 9:30 and we had gotten on the plane at 6:30. The attendants were very nice. The even brought water and snacks around while we waited. Eventually, the flight was canceled and would not be rescheduled. We were offered a COMPLETE refund or new flight. We plan on flying Allegiant again.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8171,Cheap and Easy,"Allegiant flies directly from Missoula to Mesa, Az. Both airports are small, and very easy to navigate. Be aware that the low, advertised price does NOT include carry on luggage, which, at the time of my flight was an additional $20 each way. Also, if you want to pre select your seat, that’s an extra fee. Since it’s only a 2.5 hour trip, we don’t mind letting the airline chose our seats, and usually not sitting near each other.",Allegiant,trip_advisor,['Tangibles']
8172,Nice flight,"Took a flight for vacation/birthday and had a great experience. The flights were on time and the crew were nice and accommodating. It’s a 4 1/2-5 hr flight with free snacks and nonalcoholic beverages. Food and drink are available for purchase and the food was reasonably priced. The turkey sandwich was a tasty option. The crew make frequent trips down the aisle for snacks and garbage pickup. The personal TVs on each seatback have lots to choose from. I got to watch movies I probably wouldn’t have seen otherwise. (I’ve also taken Delta internationally with even better services. Hot face towels, sleep masks, free meals).",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
8173,They change my flights,they cange my flight one day befor and 1 day after with no option to change so now I have to pay 2 more day in the resort or loos mi vacation,SpiritAir,trip_advisor,['Reliability']
8174,business and pleasure trip,JetBlue always offers the best flight for price. We had an incredible crew that were both friendly and professional,JetBlue,trip_advisor,['Assurance']
8175,Fly Emirates Fly Better,Perfect service and comfort. Even on Economy class you can enjoy the time on board. Meals are complimentary and tasty. With ICE sytem you cannot feel the time of travelling!,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8176,Flying back to USA,"Overall very comfortable, uneventful flight back home. Had the very back seat near the bathrooms and worried about the bathroom traffic and smell. It was not a problem at all.",Delta,trip_advisor,['Tangibles']
8177,Vacations,"Highly recommend using southwest airlines... amazing workers always respectful,clean facilities,all around good flight 👊😁",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
8178,Lack of respect with the clients,"The flight was delayed for more than two hours but this could happen. The complicated part was that the company give us (only after 2h passed) un cupom that says the words ""10 $"" bit I could not use it to pay my bill at the coffe shop where I had already eaten. The company and the coffe shop says that I could only exchange that cupom by a box with junk food like a soda (Fiora vanti), a snack of potato and banana fried, an alfajor and a sandwich. This way anyone like me with diet restrictions could not use the cupom to pay for any food I could actually eat.",Avianca,trip_advisor,['Responsiveness']
8179,Worst airline experience ever. Frontier,"Worst services we have ever experienced. After arriving at airport 2:20 minutes prior to our departure time and waiting 2 hrs withTSA, we arrived at the gate on time to have the doors closed in our face. We had boarding passes and seat assignments. Our bags were checked 2 hrs previously. I guess they overbooked and let others on???? The people at the counter were rude. The next flight was in 7hrs. We boarded and sat for over 1hr and then had to get off for maintenance. The next plane was at12:30 am it did not show. The next flight was at 5:30 am. We boarded and waited on the plane for 2hrs so they could change a tire. The terminal area for Frontier was very dirty and trying to sleep there was a nightmare. Our flight to Florida was terrible as well. They canceled the flight and then when we did get a flight, it was delayed 6hrs. I feel obligated to warn anyone even considering Frontier. DONT DO IT.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8180,This will be the last time I give them my money! ,As I sit here my plane should have left 3 hours ago but its not even here yet! Every hour they push it back an hour so as of now...I have at least 5 more hours to wait. I have a long weekend in vegas planned and it seems that I wont even make it there. The plane from the 1980s had a mechanical failure...big shocker there if you know anything about Allegiant. But hey...thank you for the $75 voucher for future flights. I cant wait to sit for hours upon hours at the airport in the future too! Do yourself a favor folks....pay the extra few bucks and fly anybody else!,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
8181,"Lovely flight AC8625 Aug 25 from Dallas to Vancouver, thanks to attendants on board",The aircraft itself was quite small by usual standards and it felt somewhat cramped. There was a nice calm and friendlay atmosphere on board however thanks to the two older more experienced attendants who made everything look easy and were accomodating and courteous to everyone. They looked like they themselves were enjoying the flight which is so important. When you have attendants who look like they would prefer to be anywhere but there it sets a negative tone. But these two ladies were delightful. I wish I remembered their names. Anyhow - thank you! hope I get you two again on another flight to/from Dallas.,AirCanada,trip_advisor,['Assurance']
8182,UNRELIABLE FLIGHT SERVICE and UNCARING ATTITUDE!,"After all PAX were boarded they then directed all to deplane claiming a ""nose gear problem"". This supposed equipment problem was very unlikely to be true as they were simply over their heads and needed a lame excuse to kill the flight. Upon deplaning their was a false promise that the flight would depart an hour which also was untrue. After that they stated that they'd now have to get another plane and crew to depart at 11;30pm and that too was untrue. Later flights the next day were all booked. Because they caused the delays and cancellations, I chose to demand a full refund to my AMEX card and blow off the trip. Next they tried to ""bait and switch"" me, via an email, to use a travel credit voucher instead of a CC refund. This is corporate greed at the highest level and angry Pax should direct their venom on the cheesy investment company ,Indigo Partners LLC, and Chairman , Bill Franke in Bryan Texas, that owns Frontier. Let this corporate ""suit ""and arrogant investor know about your experience with Frontier. ANOTHER CORPORATE LIAR!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8183,Luv Southwest,"I fly Southwest all the time because of the amount of direct non-stop flights they have. great fares, free checked bags and the personalities of the flight attendants!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8184,Con artists. Ripp off incredibly rude,"This is the worst airline. They will upcharge you for everything including using a person to assist with check in, baggage fees are completely outrageous, broken check in machines, no incredibly rude staff you can not even get a cup of water on the plane without being charged a 4 dollar fee. No way to charge your cell and n the plane. Never again will be fly this airline.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8185,Bad experience with Spirit and staff has the worst attitude,Flight delayed 2 hrs and gate changed even though I have notifications enabled I didn’t receive any notification. All Staff at the airport had the worst attitude and Ashley at the first gate assigned yelled to customers. I will never fly with Spirit again,SpiritAir,trip_advisor,['Responsiveness']
8186,Jetblue- Home eventually!,PDX to PWM requires a long wait in JFK. Keep this in mind when you book. You are already losing 3 hours in time zones. Can you afford to sit for another 3 awaiting your connection?,JetBlue,trip_advisor,['Responsiveness']
8187,Worst customer service at check in desk,"I was very skeptical about flying Spirit, as all of the reviews are not good. I am a Southwest flyer and am used to the simple process of using the kiosk to check in with the confirmation number. Nope, not at Spirit. Brittany from Houson, TX at the customer service desk at the Pittsburgh airport was the worst customer service person I have ever encountered. She had zero sense of urgency even as the line grew longer and longer. No other airline had a line. She then insisted that I had the email from CheapCarribbean, even though I had my confirmation number. She gave me a hard time about that. She didn't know what she was doing even though the other girl working tried to tell her, but she was having none of that. The rest of the flight experience was fine, but she was the worst. The fact that you have to pay for bags and at that, they can only be 40 pounds or less is ridiculous. You also have to pay for any drink on the plane, all other airlines you get free drink. I won't be flying Spirit again. Trust me, stick with Southwest. Best in customer service and great deals.",SpiritAir,trip_advisor,['Responsiveness']
8188,Rescheduled Flight With No Notification -- Terrible Customer Experience,"We purchased tickets in March '23 for a concert in Vegas in Oct '23. Sometime during that period, Spirit rescheduled the flight to 5 hours later, which would've caused us to miss the show. Spirit did not notify us of the change, and we were lucky that attempted to check in the night before. After a typical two-hour wait, Spirit told us that there were no other available flights. We ended up driving last minute some 12 hours each way. And the best Spirit could do was refund our ticket, which really means they resold it to a last minute traveler at a premium. I'm a bit embarrassed to admit this, but this is the third poor experience we've had with Spirit in the past few years. Proud to say that we will not travel Spirit again. Our experience is that they have little to no regard for their customers.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
8189,Worst customer service I have ever experienced,"My wife and I have been travelling through multiple countries for the past 6 months. We were in Denver Colorado booking the last leg of the trip where we would arrive in Vancouver our final destination. We went online and checked flight prices and availability, which led us to the air canada website. After going through each step online and making the booking we thought we were all good, but then we got a confirmation email from air canada and the date of our flight was wrong by almost 3 weeks!!! I immediately emailed them to get this changed done I thought seeing as it was right after we bought the ticket and obviously an error they would allow me to change it. Over $500 usd later which was actually $100usd more than I paid for the original 2 tickets we had the correct date booked. I then contacted air canada about getting refunded for the initial tickets because of an error which was identified and taken care of WITHIN 24 HOURS as stated on their website but they refused to refund me anything because of my ticket class being low. It clearly states on their website That even low fare tickets are entitled to refunds within 24 hours of purchase. I have contacted them multiple times since then to request a refund but have had no response so I am going to take this further. I will never fly this airline again.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
8190,very nice,"It was such a delight to fly with Jetblue, they were punctual & service on board was also fantastic, with friendly attendants, smooth flight. They are punctual & efficient. i’ll book my next with them anytime on my return to the United States 👍🏽",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8191,Fast and nonstop,"Ever heard the saying you get what you pay for? Well that is surely the case here. The planes are definitely a little older than the lovely jet blue flights we love so much but they are non stop and honestly 100s of dollars cheaper. We were delayed almost 2 hrs on the flight down for repair on the plane which also happened to us the last time we flew in this airline but was only about 45 minutes that time. The staff is always very nice offer complimentary drinks for the inconvenience of the delay. The pilots did great flying us through horrible thunderstorms on the way down. Both landings were exceptional without the slamming of the brakes that we all love so much, so if you are looking for a cheap non stop flight this would be an airline for you.",Allegiant,trip_advisor,['Responsiveness']
8192,Stranded by Frontier in Mexico,"We booked a non-stop flight from Cancun to Denver on March 20, 2020 in order to return to the US because of the COVID pandemic. I paid over $4,000 for the tickets. I also purchased upgraded seats and three bags in addition to the flights. Several hours before the flight, I received an email stating that the flight had been cancelled with no explanation as to why. The flight from Denver to Cancun that morning had arrived according to Frontier's website, so the incoming flight was available. The cancellation email further stated that “To get you on your way, we have rebooked you on another Frontier flight. More details will follow shortly.” Obviously, given the current climate, we were anxious about getting home. Despite the email, Frontier never followed up, never rebooked us on another flight, and never offered a refund or credit for the flight we didn't take. I have emailed and filled out forms on the Frontier website, but still no response. We were ultimately forced to book flights on American to Miami (then to Dallas and ultimately Denver) just to get out of Mexico.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
8193,Early Bird boarding for 2 young travelers.,"I just booked flights for my two kids (13 & 17). They are flying alone. Wondering if the Early Bird boarding is really necessary or beneficial. They will keep family seated together, but I definitely want to make things as simple and stress free as possible. My oldest has flown one time alone, but she flew with another teen who flies alone frequently so she wasn't really worried about it.",Southwest,reddit,['Responsiveness']
8194,Houston to Phoenix,Flight was on time. Smooth flight. A little turbulence but nothing upsetting. Flight attendants as usual were phenomenal!,SouthWest,trip_advisor,['Assurance']
8195,Honeymoon - media console doesn’t work,Media monitor would randomly reset - makes 10hr flight very annoying. Couldn’t move seats because there were no open two sweaters and we were on our honeymoon. Third issue we have had with them: other is including water flooding from prep area to our seats. Once again couldn’t switch seats so just had to toss a bunch of blankets down in the aisle as socks were getting at. Food was good though but probably won’t be flying again after responses we’ve gotten from customer service. Only one person was partially helpful by offering 1/4 refund of points for one league of trip. Third issue I am dealing with now and the points and quite useless sadly,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8196,Awesome Travel,We had a wonderful experience. Flight attendants were friendly and accommodating. There were a lot of little irritated children on the flight and the attendants went above and beyond the call of duty to make sure the other passengers was comfortable.,SouthWest,trip_advisor,['Assurance']
8197,Avianca discriminación arbitraria,"Vamos de regreso con mi madre y hermana a Santiago, realizamos check in 24 horas antes y llegamos con 3 horas de anticipación al aeropuerto de Punta Cana. Al dejar maletas en módulo de avianca, nos informan que avianca nos cambia de vuelo y que ahora viajaremos via Bogotá, preguntamos si las horas de viaje y de llegada son las mismas y avianca explica que no, que con este nuevo vuelo demoraremos 1 o 2 horas más en llegar. No entregan ninguna razón del porque sol9 a nosotros nos cambian el vuelo, explican que está sobre vendido pero tras nosotros llegan cuentos de personas que hacen recién su check in e el meson y cinfirman su viaje sin priblemas. Solicito conversar con el encargado, llega un joven de nombre Abel, que nos dice no poder entregar ninguna solución y que si no queremos el vuelo que ellos nos ofrecen (y que no es el original por el cual pagamos), nos tendremos que quedar aquí en aeropuerto por cuenta nuestra. Molesta la actitud de soberbia e intolerancia de los auxiliares de avianca, ya que manifiestan una pésima actitud hacia el pasajero. Vuelo 971 del 02 noviembre 2019 desde punta Cana a Santiago de chile con conexión en Lima",Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8198,CANCEL FLIGHT,"Spirit cancelled our flight home at 3:43 AM Monday August 2nd without a valid reason. No redirect about alternate flight, we ended up getting a flight with Southwest on Monday. No way home from Cancun to Ohio besides flying; bit unsettling. This was the first and definitely the last time we use this airline.",SpiritAir,trip_advisor,['Responsiveness']
8199,I will be suing Air Canada,"I have had a terrible experience with Air Canada recently. My wife and I took a trip to Ireland in June and I was denied boarding on our way back home from Dublin to Halifax (via Toronto). I am a resident of Halifax and on a work permit. The Air Canada agent in Dublin refused my wife boarding saying that her Canadian visa is invalid, which is not true. Her visa is in her maiden name and She had a new passport with her married last name. As per Canadian Immigration, she can still travel on the same visa (in her maiden name) as long as it is valid and she carry both the passports. She has traveled multiple times abroad on this visa for over a year, and this has never been a problem. However, the agent wouldn’t listen to our reasoning or call someone to confirm if he was right. He blatantly and quite rudely asked me to get a new visa, which could take weeks if not months. My wife and I decided to try other airlines. Being summer, most flights were full (or ridiculously expensive). We had to stay the night in Dublin and she flew out the next day with a different airline (via New York). Because of these last minute bookings, my wife and I incurred a loss of over $4000 in flight tickets and hotel. On top of this, we missed work for 2 days. She's a Finance Manager at Bell and I work for Nova Scotia Health authority. Needless to say, the whole incident was quite traumatizing. Being stuck in a different country not being able to come back home is NOT FUN! Once we were back home, I confirmed with the Canadian Immigration about the rules and they said that Air Canada should have known the rules and allowed her to board. We have an email from IRCC confirming the visa in the maiden name is a valid document. She did not face any issues at the border either. With all this evidence, we contacted Air Canada customer relations and asked for compensation. I just got a response saying that they won't compensate. This feels wrong. I think I am left with no option but to sue. I have never done this before but it feels wrong to let 4000$'s go just like that.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8200,East coast to Europe meals?,Upcoming BOS to CDG flight. Flown JetBlue domestically many times so know the meal/box situation there. But what’s the deal with flights to Europe in coach? Is it then same buy a box or do they serve an actual meal?,JetBlue,reddit,['Responsiveness']
8201,"Flight experience was excellent, but had an unpleasant experience at check-in counters in CMB airport","We were traveling from Colombo to Gaborone (up to Johannesburg by two Emirates flights). Overall it was a pleasant comfortable journey. We were traveling with 2 little kids (2 years and 9 months) and were initially worried about the long journey. However, it turned out to be a comfortable flight experience. However, we had an unpleasant experience at CMB airport Emirates check-in counter. My husband and myself were waiting in the queue carrying the babies and as soon as a counter got empty, we reached to that counter, without noticing that it is for Business/Gold etc counter. The staff (her name Aroshini) was not friendly at all and was rude to the porter who was assisting us. She could have politely told us that the counter is reserved for so called customers, but her tone and the facial reaction were unacceptable. Still we accepted our mistake and went back to the queue. Then, she called the passenger behind us and asked whether he has got 1 baggage and asked him to come to the counter and assisted him. May be she would have worried about number of baggage we had. Whatever it is, we believe that the staff should be polite and friendly to all customers.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8202,Worst.  Airline.  Ever.,"Avianca was the most incompetent, disrespectful, dishonest company I have dealt with in any of my travels. Ever. Short story; we disputed the charges to our credit card for this airline and were refunded for all of it. These people disgust me utterly. As a commercial pilot, I would be ashamed to fly for such a sh#$ show.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8203,YIKES,"Yikes. Double charges, account hacking along with saved credit card information, 2 hours on the phone with people who really can't speak English. No resolution.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8204,Should I cancel my rescheduled flight that was offered to me? (Self-Re-book),"I had a flight into SFO out of YVR that was cancelled yesterday evening due to ""crew scheduling issues,"" my first question is if this is compensable? Will I be able to file a claim for $1000/pp? The flight that was offered to us was 2 days later, which did not fit our needs. At the rebooking counter I presented the only option for a flight they could re-book us on but it was a Flair flight which they could not book for me. They said the earliest flight through Air Canada or partner was the one that was auto-booked for me. I ended up being forced to purchase the Flair flight for the following morning so I could make it in time for my commitments. It was an exorbitant amount, but personally I had no other option, and they seemed to not be able to offer an alternative on my behalf. I have the option now that I've booked this flight (Flair) to cancel the Air Canada (auto-rebooked) offered for a full refund, but will this affect my claim if I take the refund? Overall, I'd appreciate clarity on if I can even file the initial flight cancellation claim, as well as claim the personal expense I had to incur on booking my own flight that fit my time constraints. What does this look like as far as accepting a refund and also filing a claim?",AirCanada,reddit,"['Responsiveness', 'Assurance']"
8205,"Did the job, must pay for luggage, boarding pass, etc.","A no frills flight, we had to pay for luggage (both checked and carry-on), but not personal items or my CPAP. Plane was full but flight was smooth and uneventful. Worked well with our plans.",Allegiant,trip_advisor,['NA']
8206,Extremely bad staff,"So I have dual citizenships and I booked a ticket and it was from cvg to Washington and then by the Turkish airlines to go back to cyprus. Cyprus is divided to two sides I live in the Turkish side , and this is the first time that this happens to me at the check in booth that someone asks for a proof of residency ( she first told me a student I’d would be okay then no , then she made call my friends to go get my house lease and then she said it’s not gonna work) I And then she told me if I didn’t have a proof of residency to cyprus she won’t let me catch the plane that is going to Washington after that she asked me if I did the flight pass (the flight pass website is made from the greek side government) so she asked me to fill out a governmental form for a country that I don’t even live in ! The greek side has a different President! And I kept telling her that this is for the greek side and she wouldn’t listen ... She made me lose my time and money for nothing And when I called your call center to ask them about the requirements for the same trip nobody asked for anything I have every single thing recorded.... I wish anyone in the United airlines would even care to come back to us I feel disgusted about what happened yesterday And not to mention when I got really mad I started crying because I want to get into that airplane but they didn’t let me for no logical and legal reason The girls behind the booth started laughing under their masks ... Obvious bullying",United,trip_advisor,"['Responsiveness', 'Assurance']"
8207,Weather Delay,"First flight out on a Sunday morning but thunderstorms made our takeoff an issue; lighting forced the ground crew to take cover several times when the pilot thought we could leave the gate area. After a three hour delay we were able to finally take off, the pilot and the crew were wonderful during this delay keeping us informed about what was going on and even giving us the option to deplane if we wanted. The crew was exceptional in a stressful situation - Thanks for a job well done.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8208,"Viagem rápida, atendimento muito bom.","Viagem rápida, atendimento muito bom. Aeronave novinha em folha, almoço servido á bordo com direito a vinho ( raro hoje me dia ). Mídia interativa bem legal, atenção dos comissários perfeitas.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
8209,Nice flights,First we traveled to Nairobi then we spent a week in Dubai. Our 4 flights have been good. We flight Emiratds many times a year and we are always happy with it.,Emirates,trip_advisor,['NA']
8210,Invicta Cruise - Ft. Lauderdale Fligth,"I always have a good experience with flying Spirit, I'm glad to report that I never had a delay and the staff has always been nice and professional.",SpiritAir,trip_advisor,"['Reliability', 'Assurance']"
8211,Worst airling with the worst customer service to go along with it,"DO NOT book flights with Frontier. I've had multiple issues getting flights booked, not receiving confirmation emails from their system, issues when speaking to their customer service team, and now issues with a travel credit that I was told I had until the end of the year to use. They will not help you no matter what your issue is and will blame it all on their ""strict policies"". I'm sorry but if they had better company values and customer service in place there wouldn't need to be strict policies and so many escalations to their customer service team. Terrible experience all around. I do not recommend them to anyone nor would I wish their terrible ways of doing business on anyone.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8212,Worst Ever,"Had the best trip planned, 30 minutes before we leave for a hour trip to airport, I received a text that flight was cancelled and rescheduled to the following day !!! Had hotel booked and car booked and had to try and change everything nothing was working so had to cancel my hotel , car so had to cancel my flight, could not make things work out, was on the phone almost 1 hour for Allegiant Air to talk to human!!! How do they operate like this !!! So Monday the day we were to return another text that the return flight was rescheduled to the following day so thankful I was not sitting in airport for 24 hours waiting to return home !!!!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
8213,superb flying experience,"1) Checking in was a nice experience. we are senior citizens, with lots of luggage - the guy at the counter was extremely curteous - he came to the other side of the counter and picked up our baggage to put it on the weighing conveyor - a unique display of courtesy form the airlines staff. 2) the plane interior was spic and span and the service was excellent. 3) Vegetarian food (which is normally not good on flights!) was very good. 4) The seats were comfortable with good legroom. 5) Onboard flight entertainment had a vast variety to offer and many of the movies were latest.",Emirates,trip_advisor,['Responsiveness']
8214,Refund,The worst airline ever. I booked a flight from Denver to Seattle @ $339. The I cancelled immediately as there was storm alert where I was (south dakota-as I was in FSD Airport to Denver). Over a month now and they have never refunded my money. They have rude customer service agents.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8215,Rude and inconsiderate,"ine in the world! Stranded in Denver on a flight back from Cancun to Seattle, they let me board the flight, even checked my luggage through to Seattle just to tell me my connection flight from Denver to Seattle was canceled back in February!!! Blaming Orbitz because apparently they didn’t let me know the flight was canceled not they had my email to let me know! I checked with them and they share all necessary Information including email address. Traveling back from a subtropical climate with few warm clothes and forced to work at for a hotel by offering the option to only refund or reschedule my flight in 2 days with no accommodation even whatsoever!!!! My youngest daughter got a fever just before arriving to Denver! The “supervisor” (named Paula) pictured below at the checkin counter in Denver was rude and inconsiderate, refused to even show me her badge nor tell me her name, ignoring my concerns numerous times!!! Spoke to flight operations in frontier, they told me my flight was canceled today! Not February! Spoke to customer service with same results! Please please stay away from this scam! Never flying frontier in my life! I am pursuing legal action and will check in with a lawyer as soon as I’m home.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8216,Great inflight experience,"Excellent flight experience. Flights always on schedule, great amenities and flight service, very comfortable seats.",Avianca,trip_advisor,['NA']
8217,Lost Baggage Yet Again,I have flown with JetBlue several times because of their affiliation with an airline I use often. They have lost my bags twice and now have lost my partners bag. They are completely uncaring and unforgiving. Atrocious customer service. Will do everything in my power to avoid them from now on.,JetBlue,trip_advisor,['Responsiveness']
8218,Good but bit as good as it used to be,"This flight is a circular one that goes DXB-Lusaka-Harare one trip then reverses the next trip going to Harare first. Apart form the discomfort of having a rather large lady sitting next to me who was one of those who felyt that the armrest was theirs and some more! (whicih of course was not Emirates fault), the food was less exciting that it used to be. The seats have becomoe harder and less comfortable too. Legroom is tight. Emirates you used to be world class and now merely okay. On the plus side huge choice on the entetainment with a wide range of movies and such. On time which was good.",Emirates,trip_advisor,['Tangibles']
8219,Girl’s Trip,Our original flight was delayed due to weather but SW worked to find us the perfect replacement flight! The weather was still causing some flight problems but the pilot explained everything and kept climbing to get out of turbulence! Great trip with no delays!,SouthWest,trip_advisor,['Responsiveness']
8220,TULSA flying Delta,"Muito bom vôo, boa cabine, serviço de bordo excelente, entretenimento via WiFi através de seu próprio celular, boa relação custo-benefício. Great flight, good cabin, excelent onboard service, inflight entertainment through WiFi in your own phone or ipad device, good return on cost-benefit ratio.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
8221,Staff was courteous.,The staff was friendly and eager to help. We boarded quickly and we actually arrived early to our destination. We were given instructions on how to proceed through customs which was very helpful.,Delta,trip_advisor,['Assurance']
8222,Hiring event for ramp agent ,"Hey guys ! I got invited to delta hiring event for ramp agent at Logan airport boston on April 30th. I just want to know if there is anyone who has gone through the process . If so, can you please explain and tell what questions they ask during the interview. Thanks ..",Delta,reddit,['Responsiveness']
8223,Weather Delays ugggghhhh,"The return trip home was plagued by weather delays but Delta was very helpful and even provided sandwiches, snacks and drinks in Charlotte NC after the flight was several hours delayed.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8224,very unpleasant experience i shiver to think of anyone that has to endure the cold flight that we had to,we got on the aircraft in San Francisco the cabin was ice cold very cold the flight proceded i asked the stewart if the pilot could warm up the plane or could my wife who is 80 years old have a blanket she said they had no blankets and she would see if pilot could warm up the plane that did not happen so the 2 hour flight was suffered in cold some passengers actually got into their luggage for sweaters and something to stay warm guess what the pilot was in short sleve uniform,United,trip_advisor,['Tangibles']
8225,comfortable flight,For a first time flyer i was pleasantly surprised by the comfort of the plane. Plane was not packed to capacity. Being a long haul flight there was enough leg room. Didnt like the cold food.,Emirates,trip_advisor,['Tangibles']
8226,Comfort Plus-save your money,"What Delta calls “comfort plus” - just not worth the money. Seats have a bit more leg room, food may be slightly better but I’d rather have saved the money. The trip was as usual otherwise. No complaints except feeling very ripped off.",Delta,trip_advisor,['NA']
8227,Emirates Comfort,"Great service, good food, nice mocktails, and one of the better business class experience I have had!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8228,Horrible staffs with zero empathy,"I would never recommend Emirates to anyone, not especially if you are travelling with a lap child. I was repeatedly told to put my carry on bag on overhead space while my child was sleeping. On telling that I would have done it myself if I was alone, the hostess just stared at me and somebody else helped. She gave my infant a coloring book for entertainment 🙄🙄 while I could see children on other aisle getting rattle toys. Upon asking for baby food, the hostess said it was rush hour and she was busy and never brought food for child (thank god! I had carried plenty). Towards the end, I asked her to help me get early so I could catch my connecting flight, she lectured me that I should have booked flight with plenty of layover time. When I said, I was told on boarding gate by your colleage that I would be helped, she said its not her job. I understand people can have bad days but someone making a living out of costumer service with such bad attitude is something else. I had the most horrible experience when I was vulnerable. Never traveling Emirates again.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
8229,absolute worst customer service i have ever dealt with,"There flights are terrible enough with last min charges for anything on a whim today your bag is to large even though it is the measurements dictated online, however there online support or lack there of. there chat is useless i have tried to solve the same miles issue for three months with no resolve and they do not save any chat i have collected the data miself to file a lawsuit against them for fraud on cards i still have never received the points promised and no one to assist.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
8230,"Always fun, efficient friendly travel","Great flights to and from, always appreciate the no frills, great rates, friendly and comedic service by Southwest employees!",SouthWest,trip_advisor,['Responsiveness']
8231,Horrible policies,"My husband and I spent $350 on a round trip flight. We ended up needing to cancel half of the round trip. We used $48 in travel funds from a previously canceled flight and $150 from our credit card to pay for the flight. The expiration date for the $48 is June 13, 2020. Rather than creating a new travel fund for the $150, all $198 now expire in June. They won’t split the funds into two different vouchers, so if we don’t use the money by June we lose all of it. Additionally, we can’t spend the money before June for a flight that leaves in August. We have to book a flight that leaves before June 13th to count. This is absolutely ridiculous. The woman that I spoke to tried to say “if you used another airline they wouldn’t have given you anything, and there would have been a fee to cancel the flights” This is not true. I used American Airlines for a flight last summer and I canceled my flight and they issued me a full refund for a non-refundable ticket. I will NOT be using Southwest again. Horrible customer service and policies.",SouthWest,trip_advisor,['Responsiveness']
8232,Spirit Canceled flight,spirit Canceled our flight offer a voucher or refund requested a refund and was told it was approved and no refund ever issued,SpiritAir,trip_advisor,['Responsiveness']
8233,Northern CA Wine,We had a direct flight non stop CLE to SFO. It was on time and had no issues. Traveling out of CLE is very efficient. We paid extra for a nicer seat that reclined and had extra leg room,United,trip_advisor,['Responsiveness']
8234,Worst Airline Ever,"Customer service is the worst. I spoke to an agent over the phone who provided me false information. When I called to recieve a refund which I was guaranteed over the phone, They explained to me that since they were unable to make it right with other customers they have been dishonest with, it would not be fair to make it right with me. (They have a recording of agent providing false info) They refuse to escalate your call to a manager and refuse to provide another contact to a different department. If I get to use my flight credit, it will probably be the last time I fly frontier. Wish they would just make it right.",FrontierAirlines,trip_advisor,['Responsiveness']
8235,Easy and relaxing,"Check-in, boarding and the flight all went well and without delay. It was comfortable and service on-board was efficient and pleasant. However, charging for luggage in US dollars on the return flight of round-trip voyages originating in Canada is something of a profit grab. The opportunity to pay in advance in Canadian dollars would be a step in the right direction.",AirCanada,trip_advisor,['Responsiveness']
8236,Jamaica trip,"We are very happy with Delta. We initially had reservations to Nassau Bahamas, but due to Hurricane Dorian we had to rearrange our plans. Delta issued a waiver for our flight and we were able to change our travel plans to Jamaica. I strongly suggest travelers purchase travel insurance, although in our situation between Sandals Resorts and Delta we didn’t have to file a claim. We received excellent service from the ticket counter to the flight attendants. We will definitely chose to fly with Delta in the future.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8237,"LADRONES, DELINCUENTES, APROVECHADOS","el precio por una mascota adulta que peso solo 3 kilos en bodega me cobraron 220 dolares americanos y pago adelantado de una semana antes, sino no viajaba. son unos ladrones profesionalesa, aprovechados. deberia existir alguna insgtituciones o algo para normar y penalizar a estos ladrones que cobran lo que les da la gana. hasta sus mismos funcionarios dicen que es un abuso, y como todo esto se cobra via internet, para no verles la cara a estos sinverguenzas, los funcionarios no tienen culpa.",Avianca,trip_advisor,['NA']
8238,Seats Not Assigned Until Minutes Before Flights,"My husband and I booked round-trip flights from AEX to PWM. Even though we booked months out, we were not allowed to choose our seats initially, upon 24-hours ahead check-in online NOR at our arrival at the first airport. Upon arriving at the ATL airport, we immediately went to our gate a few hours before departure time. We were told we would not be given seats until an hour prior to departure. An hour out, we were told to look at the monitor and we would eventually be given seats. Eventually was about 15 minutes before boarding. This is unacceptable. We should not have to pay extra fees just to be able to get a decent seat assignment, which ended up being the second row from the rear by the toilets. We booked way in advance!",Delta,trip_advisor,['Responsiveness']
8239,Good experience ,"From checking only we had great experience. Boarding pass issued by Miss Harpreet,I believe was very cooperative. While in the Plan immediately after Boarding a crew member tall n 60+ was so cooperative took our bag and kept it up and while getting down again he picked it up for us. Ww reached Salt Lake city for ongoing travel. Wheelchair was ready for us. There was six hours gap,checking for lounge it said only Delta Lounge we had no privilege card of Delta. Still went to check in. There was Mrs.Kelly,she told us many options to get the card without making any payments as we never wanted to pay and use. But couldn't succeed. Finally leaving she said Today you two are our guests. Thanks Kelly and thanks Delta crew",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
8240,Lots of leg room,"I prefer JetBlue airline because of the extra leg room. I’m 5’8 and can cross my legs! I don’t squirm or feel cramped at all. I like their snacks better. You get the entire can of soda and choice of chips/cookies. And you can have seconds until they run out. I’ve flown JetBlue 6 times in a row and have not been delayed or cancelled. The flight crew has been attentive and friendly. However because they keep their baskets of snacks in the overhead area, space for passenger carryons can run out, and there is a chance the last group to be seated may have to check their bags.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8241,BNA-IAD-GVA Strategy,"Two pax need to go BNA-GVA, my wife and daughter. There are two Biz saver awards on IAD-GVA (80k miles) and the BNA-IAD is $120 cash (no saver avail). Layover is 78 minutes and United will sell the ticket ($852 in coach). I'm afraid that if we buy the BNA-IAD and take the award that, if something happens, we will be SOL because it's two different PNRs. Can I purchase the whole thing and upgrade with miles since the space is there? Is there something else I'm not thinking about?",UnitedAir,reddit,['Assurance']
8242,Crapshoot service,"Is there a way to give zero circle thingies to this clown service? Air Canada should change its name to Air Cancellation. How does a airline spend more time on thr ground screwing people over than in the actual air. You dont even deserve to have the word air in your name, well actually airheaded might work...nevermind",AirCanada,trip_advisor,['Responsiveness']
8243,Flight was redirected to gate after waiting inline for take off to escort someone off the plane,"Not sure why it took 1 1/2 hours at the gate to get someone off the plane and continue our flight. Several people with connecting flights, missed their connection. I scheduled this flight home to be home before 10pm, ultimately getting home at 11pm. I realize things happen but I think we lingered longer than we should have. The gentleman escorted off the plane was off within the 1st 15 minutes back at the gate, yet we waited another hour before we left.",JetBlue,trip_advisor,['Responsiveness']
8244,Bags bags bags,I will definitely be flying with southwest airlines again. The fact that I can check 2 bags at no charge WIN!,SouthWest,trip_advisor,['Tangibles']
8245,Shared my seat with very large passenger,"I had a seat that the gentleman next to me was over half in the whole time. I discreetly asked to be moved up due to the discomfort of sitting next to this man as he was covering and sweating on my arm with his body while having his upper arms touching my chest half the time. I totally understand he is not comfortable either, but I left with a sweaty shirt from someone other than myself and was completely uncomfortable the whole time. I wish they would have let me move as I have seen happen on other carriers when seats are open like this instance. I am glad we have multiple approved carriers for our business travel as I have switched to them.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
8246,Comfortable Business Class,Met off the flight from Deer Lake in Newfoundland and driven to the Air Canada Lounge for a very comfortable wait for the London flight. The whole experience was infinitely better than BA and worth every penny.,AirCanada,trip_advisor,['Assurance']
8247,Friendly and good value,Always happy with the service and cost to fly spirit... Glad I no longer live in new jersey. Nice to see family and friends,SpiritAir,trip_advisor,['Responsiveness']
8248,Do NOT fly with Frontier airlines!!  Safety issue,"Frontier airline is the worst airline in the world!! I was checking in two bags in Denver and once they printed my boarding tickets, I noticed it says NO CARRY ON ALLOWED. I have always traveled with a backpack and a small luggage that always fit on the top compartment of an airplane at no charge. Well if you happen to have one of those small luggage with wheels that everyone has and carry it with you on the plane, frontier charges you for a carry on. In addition they charged me $110 for two checked in luggage, when I paid with other airlines for two checked in luggage $70. A total ripped off!! $110 for two checked in luggage and $41 for a carry on luggage! Are you kidding me!!! In addition, the most important thing on this review is covid-19 safety. I have flown with other airlines during the pandemic, but frontier airlines does not seem to care about the safety of others. I had a guy in front of me with his mask down exposing his nose and mouth the entire flight!! Also I saw a lady that remove his mask the entire flight and frontier staff does not even care to ask these people about wearing their mask. Their flight attendance walked the plane multiples times for trash pick up but they failed to ask people about wearing their mask correctly. A flight attendance was too focused on asking everyone if she could film a short video for her social media account about survive! Are you kidding me? Talking about survive and frontier staff failed to ask passengers to wear their mask correctly. Those P8 system announcements means nothing if you don’t follow safety protocols!! Flight 616 DEN - MIA 2:59PM 8:45PM",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8249,"Terrible experience, do not book spirit when travelling with kids","Spirit rescheduled, changed gates multiple times, with little or no information. This resulted in the loss of one vacation day and a terrible experience with tired kids and adults. The low prices can in no way make up for the chaos and turmoil this airline will turn your vacation into. Especially if travelling with kids, never book this airline.",SpiritAir,trip_advisor,['Responsiveness']
8250,Worst airline ever!,Air Canada is by far the single worst airline there is. Not only do they majorly lack in customer service they also the blatant refusal for giving me and the rest of my travel group basic accommodations. We had to get split up on 4 different flights which were either canceled or majorly delayed! Never in my life will I ever fly on this airline ever again. The staff whether on the plane or off was unwelcoming and very rude. I hope nobody else has to experience this horrible and and quite frankly pathetic excuse of an airline!,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8251,Cancelled my flight and still waiting for refund.,"Spirit Airlines cancelled my flight the night before my travel and provided no other options for travel nor did they provide any assistance in securing a flight with another airline. And I’m still waiting fir a refund. I had to book another flight last minute (when fares are at their peak) with another airline. Their CEO says that they will do everything possible to win back the trust of their customers, yet Spirit has done nothing for me (not even refund the cost of the airline ticket that I was unable to use because they cancelled the flight). I will NEVER fly this airline again. STAY AWAY FROM THIS AIRLINE!",SpiritAir,trip_advisor,['Responsiveness']
8252,SFO to DXB 16 hours of comfort,"VIP treatment started with the chauffeur-driven luxury car picking us up at home and delivering us to the International Terminal Entrance. Check-in was efficient and courteous. Business Class Lounge had comfortable seating with good choices of drinks and food. During the flight, beverage and food service was nicely timed. Great small bites at the bar to avoid overeating! We didn't feel any pressure at take off or landing! The 16 hours was easier than expected with the timing of food/drinks and lights out for sleeping. Good entertainment for movies and music! Our travel companion celebrated her birthday and our flight attendants managed a decorative plate for her plus gave her extra goodies. Dubai Airport is huge, so consider transportation if there is a mobility issue.",Emirates,trip_advisor,['Assurance']
8253,UPGRADE NOT SATISFACTORY,i was upgrade my flight economy to business class from Dubai to Karachi by paying money for it . But unfortunately they are not upgrade my language weight which was 25 kg in economy class . i only upgrade my ticket because that i had collected some samples and booklets from GESS Dubai 2020 for that reason my language weight is increased near to 35 kg which i suppose to upgrade when i was upgrade my ticket . but when i had paid upgrading fees and my ticket was upgrade there is no language weight was upgrade . i was call and chat with emirates online person but he was unable to give my right .,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
8254,Departed On Time & Arrived Early,"Departed on time and actually arrived early, can you imagine ! This was one of the few flights I have taken lately that was not totally full. My wife and I had a empty seat between us, how WONDERFUL.",United,trip_advisor,['Responsiveness']
8255,Fly me to the moon,"We fly alliegant air when ever we go places coat is very good..only bad thing is like moat airlines today you have to pay for checked bags and seat selection cheaper than most airlines though. The airlines have a good selection of places to go, but could add more choices out of Bismarck. Great clean planes, and great wonderful service",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
8256,Best Value for Tucson/Vegas Flight.,"Living in Tucson has many perks such as low cost of living and spring-like weather during winter, just to name a couple. One additional perk that is not exclusive to Tucson is inexpensive non-stop flights to Las Vegas via Southwest Airlines. My wife and I are very cost conscious when it comes to travel expenses, and so we do our research before booking flights with any of the airlines; Southwest (Tucson to Las Vegas) beats them all.",SouthWest,trip_advisor,['Responsiveness']
8257,unbelievable,"I couldn't believe it. The flight was sharply on time, the flight attendants adorable, the food was good. The flight was 'smooth', we arrived in time. I thought i was going to die! I had to wait a little for my bags, but everything was alright.",Avianca,trip_advisor,['Assurance']
8258,"Worst interaction in an airport, and I fly frequently. ","Terrible customer service from the front desk agents regarding questions with my child. Lady was rude, snippy, and beyond hateful.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8259,Love the airline but not this flight,I was lucky enough to have a middle seat in row#1 or so I thought... Man in the aisle seat was quite large and not only took the arm rest but rested his elbow on me the entire trip...He should've had both seats but whatever...So we order drinks and I basically watched as the attendant gives drinks to one side of the plain while I watch my drink warm up... I've never been on a flight where they didn't go from side to side serving... WTH??? But the worst was she never came around to collect the trash until we were starting to land even though she could see me carrying a crushed can in my hand. She appeared to be packing a cooler for her overnight stay... Other than the flight was good...,SouthWest,trip_advisor,['Responsiveness']
8260,Passenger Usage Fee?!?!?,I cancelled a reservation because I wanted to add on a day and was told by the customer service lady that adding a day individually would be more than the full amount already paid so she insisted that I cancel and rebook with the added cause it would be cheaper. Ok so I do and now I find out that Ive been charged a usuage fee. When I call CS to find out about it she said that it’s a “inconvenience fee” which I ask her wtf is being inconvenienced and she replies “Spirit”. I’m like so you’re going to resell the seats and charge me an “inconvenience fee” it looks like Spirit is not the one inconvenienced here. She said atleast you weren’t charged a cancellation fee🧐. So I’m like aren’t you charging me because I cancelled and you’re just not calling it a cancellation fee she said “yes basically” and hung up. 🤬🤬 I’m usually telling everybody that Spirit ain’t bad at all but I’m furious since I could’ve just kept things the way they were if I’d known.,Spirit,reddit,"['Responsiveness', 'Assurance']"
8261,The tiring transport from the aircraft to the airport terminal ,They take you in a bus which takes minimum 10 minutes with a very few seats. They don't provide enough buses so that the passenger can sit during the ride to the airport. This is not a pleasant experience after q night flight,Emirates,trip_advisor,['Responsiveness']
8262,"United Air, Make sure you have their credit card","United is not bad as long as you have the United credit card. Otherwise they are starting to charge for bags like the lesser airlines. You can book with lesser airlines as long as you do not bring more luggage than a carry on but if you have bags, go ahead and book on United. You will get free carry on and 1 checked bag AS LONG AS YOU BOOK with their credit card, otherwise it just gets more expensive. Their flight attendants are about 50/50. Some good and some who think you owe them something.",United,trip_advisor,['Assurance']
8263,This airline is the worst!,"I’ve had so many problems with this company and I stuck around and dealt with it because they were usually more than happy to make it up to me, but when half the airline ain’t flying due to covid 19 it’s hard to book a flight, and when they took away my travel voucher because they are slow to respond I had enough, their flight insurance is a joke as well, I had a valid claim and was told being delayed over night in both directions was not enough for a claim which it clearly states in the rules, but if you like hard seats and no WiFi and a non caring attitude then this airline is for you.",FrontierAirlines,trip_advisor,['Responsiveness']
8264,Beware Worse airline in the world!!,"This was my first time flying southwest I went from Atlanta to Rochester my flight was delayed, from Rochester to Atlanta the flight was delayed and then canceled. Both with a layover in BWI. The flight from BWI was canceled because they didn’t even have a pilot they delayed it ten minutes before the boarding then delayed it 3 times changed the flight and had no empathy for its customers at all they yelled at everyone for asking questions didn’t even compensate us with a free drink abated the flight this is the worse airline it’s worse than spirit or even frontier I’ve never had a problem with an airline internationally or domestically the people who work there has horrible auto net service they rather chat with each other then find out how they can help the customer worse worse airline in the world",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8265,Wi-Fi on board - What is said is not done!,"We have been flying with Emirates for many years from Copenhagen-Colombo-Copenhagen and Colombo-Dubai-Colombo, and have encountered various problems on various occasions. This time noticed problems with on-board Wi-Fi. Though they clearly stated on their website Wi-Fi is available on-board but it was not!!! It is impossible to get connected even after flight reached 40,000ft. Have tried 100s of times during the flying time and wasted lot of time! In the end Wi-Fi never got connected until the flight landed! It would be very helpful to have working Wi-Fi connection throughout the flight.",Emirates,trip_advisor,['Tangibles']
8266,On Time,"After being bussed to a different terminal, we took off on time. The plane had a problem with the cabin temperature and it felt like the HEAT was on the whole flight. The crew acknowledged the problem and the only time it cooled down was during the landing pattern. Really uncomfortable conditions.",United,trip_advisor,['Tangibles']
8267,delayed but arrived on time,Our flight was delayed while the agents looked for a missing passenger on the flight before ours. This airport is small and one announcement should have been enough for the missing person to get to the gate. They made at least 5 announcements asking for the missing person to come forward. No other airline would have waited for them to show up. Then there was a bag left that they could not get anyone to claim. Our flight was full but we made good time in the air and arrive on time in spite of our delay leaving Illinois.,Allegiant,trip_advisor,['Responsiveness']
8268,Two bags still fly free,"Having sampled several other airlines in the past year, I still claim Southwest is the best, few delays, great staff, and simple seating as long as you remember to log in 24 hours before a flight, or pay $15 for earlier choice seating. Southwest is still the best.Dtew",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8269,Pésimo servicio,"Pésimo el servicio. No nos dieron nada para comer. Tenías que comprar. Los asientos incómodos y no tenían audífonos, menos pantalla. Debías usar el celular.",Avianca,trip_advisor,['Tangibles']
8270,Sometimes safe,"I Think the airlines are doing a great job sometimes. The kiosks are great but no antibacterial stations to clean hands afterworlds. The people taking your luggage were quick and efficient. Trying to ask someone at the gate area a question was ridiculous! He kept saying oh I don’t understand. He also talked down to people on the speaker. All gates are announcing and nobody is stating where the flight is going. People were confused. Understandable as people are trying to spread out and sit with their groups. With that being said , I do not underrating the open seating with covid. Why not sit a group of people together If they can take up an entire row? If you are practicing to reduce the spread, enforce more safety measures. No wipes to wipe your tray tables or antibacterial soap anywhere to be found. And in the amount of time we loaded, there is no way they wiped the plane down. They had maybe 10-15 minutes in between one group unloading and another loading. Then sit by a stranger when we have 6 in our group and could all sit together. (And we could sit anywhere on the plane. Not looking for front row). Then one poor lady entered in last group. She had a kid about 4 or 5 years old. They were going to make that kid sit by himself with strangers. One of the air line stewardess made an announcement to help them. They entered the plane with a group of 3. Why would you allow such careless sitting on your plane? It is amazing to say that people can’t dine inside after riding on this plane. With the amount of warnings and emails we received on covid, you would think more safe guard measures would be put in place. I am just trying to figure out how you made things safer? Everyone wearing a mask? Airline workers wearing gloves? Your services are good but your safety procedures get an F.",SouthWest,trip_advisor,"['Responsiveness', 'Tangibles']"
8271,Stranded,"Trip from Charlotte to Boston was fine. Flight from Boston to Charlotte, flight got postponed twice, then cancelled. It was two days extra expense in Boston to get another flight on short notice (on another airline). HUGE INCONVENIENCE AND EXPENSE!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
8272,Only if you have to,Grumpy cabin staff. Pay for meals and booze. An entertainment system that you have to access via an app that you need to download before boarding. No Thanks!,United,trip_advisor,['Tangibles']
8273,Great no frills flight,"I love flying Allegiant to St. Petersburg or back to Kansas City. I travel with a pet under the seat which is normally a hassle. With Allegiant, I can book a seat with extra leg room that totally accommodates us both. The flight was great and arrived ahead of schedule. If you are looking for lots of services, this might not be the flight for you (but I'm not sure which airline provides you with more than a coke and some pretzels these days). You do pay for drinks and snacks on Allegiant, but it is still much less expensive than other flights. The St. Petersburg airport is great for baggage claim and pick up. Much easier than the Tampa airport. I highly recommend Allegiant.",Allegiant,trip_advisor,['NA']
8274,"sei que nao existe essa empresa,mais foi muito bom.tinha protetor auricular e um lanche delicioso.","gostei muito da viagem.exelente,com os comissarios atendendo com a maior alegria.recomendaria de novo se nao tivesse sido extinta.",Avianca,trip_advisor,['Assurance']
8275,Awesome,"We had decided that if we were flying to Rome again then it was going to be business class. We flew out on July 20th to Rome. The crew was wonderful.. The head attendant was Michele, but the flight attendant I dealt with was Yasmine. Both of them and the others were fantastic. They made our 1st trip via business class unforgettable. Our trip back was Rome to Montreal, Montreal to Vancouver BC. The 1st leg of our trip had one minor hiccup when we heard the request for medical, but nothing more. We landed in Montreal, got to the gate for our next flight and discovered that our connecting flight was delayed by 2 hours (it was coming in from Tokyo). We finally boarded and again, the crew were wonderful. About halfway in we again hear a request for medical, only this time it was more serious. Those poor attendants were running back and forth (I really felt for them and did not want to ask too much of them). They had moved the woman into business class along with the medical person. When we landed we were asked to stay seated while the EMT's took over. Here is my one complaint, while I get that they need to assess, they should have taken her off, THEN had the discussion with the medical person, the EMTs and the husband instead of taking 20 minutes. Instead of getting in a little after 8, it was after 10 and we couldn't get off until 10:30. Not the airlines fault, I was really worn out . All in all a great experience and will gladly fly them again.",AirCanada,trip_advisor,['Assurance']
8276,Great airline and flight...,"Just an all round great flight with great service. Great food, plenty of drinks for those of us in our travel party who were wanting to sink a few. I was injured and because of this, without hesitation, my partner and I were upgraded to better seating that provided more comfort. This was appreciated.",Emirates,trip_advisor,['Assurance']
8277,Delay and not enough airplaines sells tickets,"I was staying at Palm Beach FL there was a flight at 930pm which I didn't reserve. We drove foran hour and half to Miami to take the 6pm flight. 6 changed to 7, then to 8:30 with 2.5 hours delay. I would have gotten home at the same if I had taken the 9:30 flight from Palm Beach. Paid for Airfare and wasted so much time. Jetblue doesn't have enough planes to accomodate the passangers. They were waithing for the flight from LAX to land to Miami and then load up the passangers from Miami to LAX. Why do they sell tickets when they can't accomodate.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
8278,Snow Delay,I have a jet blue flight from boston to fort lauderdale tonight that got delayed about an hour already. its not supposed to snow anymore and the faa website says up to 30 minute delays. should i expect more delays and maybe even a cancellation,JetBlue,reddit,['Responsiveness']
8279,Don't be lured in by cheap fares,"This airline cancelled my flight and then the real trouble began with trying to get them to get my refund correct. Also I had made my reservations months in advance and once they canceled our flights we were left scrambling us scrambling to find another flight ( on an another airline of course), which cost us hundreds more. Don't even bother trying with Frontier, unless you are up for major frustrations and refund tactics geared to get you to book again!!",FrontierAirlines,trip_advisor,['Responsiveness']
8280,Great movie selections,"10 and half hour flight. its a typical economy class flight. one thing I can say about this flight is they have a lot of movie selections. negative part is, the food are not that great so bring some snacks.",United,trip_advisor,['Tangibles']
8281,Value for money,"Overjoyed experience Newly renovated business class lounge at 4/F. served with a la carte or buffet, excellent and warm service, good food & a beautiful environment.",AirCanada,trip_advisor,['NA']
8282,Broke my dads old emirates propeller anyone know if I could talk to someone to help me fix it,URL: URL,Emirates,reddit,['NA']
8283,An airline,"Your average airline. Nothing remarkable. They sent me a few emails trying to get me to upgrade on my flight from Puerto Maldonado to Cusco. It is a 45 minute flight :) Judging by the appearance of the ""upgraded space"", it would be a mistake to pay even for a longer flight. Airport service was fine. Nothing to write home about this average airline.",Avianca,trip_advisor,['NA']
8284,Delta Employees are thieves,"DO NOT TRUST DELTA and their Employees. I took a flight last week in August from Atlanta GA into Ronald Regan Airport. My bag was not checked in. Once arriving at the gate, they tell you that there's no room for your bag which leaves you with the option to trust them with your bag after giving a last minute ticket or to make a scene which will cause you to kicked off of the plane. I was hesitant and DID NOT want to leave my bag because of valuables that I had packed to attend a wedding. Fast forward, when I landed, I was the first person at baggage claim and stayed until the bags stopped coming. The bag never came, the employees at the station pretended to look for the bag by calling to the back but the employees did not answerer. They are all in this together. This was also reported on the local news about theft and the games played. In this case, it was Delta that prides themselves on integrity but it's false. A police report was made with the airport police and the end results was that there was nothing they could find because cameras were not in the back where the bags come in, useless . How can cameras not be stored in the back? I'll tell you, it's because the theft is intentional and planned. BEWARE OF DELTA's EMPLOYEES and lack of empathy and concern. Your only option is to file a claim and get only a third of your valuables back in 30 day, maybe. DELTA'S EMPLOYEES ARE THEIVES.",Delta,trip_advisor,['Assurance']
8285,Don't fly with Frontier,"Flight was cancelled and no money refunded! After that I had 3 cancelled flights and 3 or 4 flights delayed within 3 months period with Frontier. I've used Frontier not as much for savings but the timing of departure/arrival. My last flight was cancelled and it basically ruined my whole vacation. Never again. Stay away, everyone. And yeah, not good customer service",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
8286,Great Flight to LAX for Thanksgiving Week,"My wife and I flew out on JetBlue from BOS to LAX and enjoyed every minute of it. The flight attendants are professional, friendly and accommodate you as best as they can! The onboard market place is a great way to grab a snack or drink mid-flight. At 6’3”, I find that I have plenty of legroom on JetBlue (I do not book Even More Space since I have enough room in Coach. We even arrived at LAX 30 mins early, which was great! We always fly JetBlue and recommend others do as well!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
8287,Fraudulent Charges,"The ticket agents were very unprofessional, and could not assist. They did not tell me when I checked, and that my flight has been canceled I was not notified of this cancellation, which happened three hours prior to me arriving to the airport. They actually instructed me to purchase my bags and my seat which I did for a canceled flight, and now they refused to refund my money that they took on a flight that I never, got to get on and been getting the runaround from the airline",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8288,Best Way to LA,"I make this flight regularly and I think they far outperform American. Entertainment much better to keep you busy, and/or your mind occupied. Service is good and flight times work for my schedule",JetBlue,trip_advisor,['Assurance']
8289,"Flight Turned Out Well, but...","On the way to Nashville, the flight was running late. The gate agent did not make any announcements to let us know why they were running late. We went up and asked, and were advised that they were waiting for one Flight Attendant to arrive. Apparently, someone had called in sick. Our flight left late, but they did make up time, so overall the experience was fine, but it would have been nice if they had kept us informed.",SpiritAir,trip_advisor,['Responsiveness']
8290,Terrible. Spirit sucks! ,Do not fly Spirit! I was charged $99 for one carry on bag at the gate. They do not follow the normal airline procedure of two bags and will take advantage of you not knowing by overcharging you at the gate. It cost me and my wife an additional $198 to fly. I’d rather fly Southwest than Spirit.,SpiritAir,trip_advisor,['Tangibles']
8291,Southwest ALWAYS Rocks,Haven’t flown in awhile. TheSW terminal at LAX is awesome. Glad to see SW staff and crew still have the best attitudes around.,SouthWest,trip_advisor,['Responsiveness']
8292,Not great but not bad,Air canada is not bad but it is always frustrating when departing times keep changing. There were no snacks at all....not even pretzels.,AirCanada,trip_advisor,['Tangibles']
8293,"Need advice, tips, anything you got","Flying out of Midway (Chicago) on Frontier to Miami at the end of April. We have a checked bag but probably will not use it and just stick with our personal and carry on. I have not flown a lot, and I’ve never flown out of Midway (been to that airport for pickups a billion times though). I’m a little nervous to fly frontier but I couldn’t beat the price. Please give me any tips about Midway airport, flying frontier, Miami airport. Anything you got. I’m an anxious traveler. Thank you!",FrontierAirlines,reddit,['Responsiveness']
8294,Terrible,Stay away from tji airline. They will never answer the phone. The website is terrible. And you will never get a refund for trip that they cancelled.,AirCanada,trip_advisor,['Responsiveness']
8295,DONT TRAVEL JETBLUE,We had to pay for the 4 carryon bags if I knew I would have brought a regular bag but JetBlue failed to send an email or anything on top of all that our flight was at 7:15am and was delayed to 11:45am like wtf horrible never flying in this again. United and delta all the way!!,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
8296,Servicio Excelente,"Realmente, un servicio excelente, buena atención, comida abundante, en todo momento ofrecían una variada merienda y bebida!! En horario los vuelos, Check inn muy organizado... las conexión en buen horario..... Excelente todo!!",Avianca,trip_advisor,['NA']
8297,The Best Airline,"SW Airlines website is very easy to navigate and very easy to change the date of flying if needed. I changed my date of return without any problems. At the airport at both locations, the staff were very helpful and friendly. I like the check in and boarding procedure. I traveled with points without problems and planning the trip again in 3 weeks. I am member of the SW Rapid Rewards Points and very happy with it. The two free checked bags is fantastic.",SouthWest,trip_advisor,['Assurance']
8298,No car rentals!,"Booked my flight on Allegiant to Columbus, Ohio. Soon after discovered they have no car rentals at Licking Airport , cost me $60 each way to get to a rental company! While I like Allegiant Air, I will no longer fly to Columbus, Ohio on their airline.",Allegiant,trip_advisor,['Tangibles']
8299,Affordable Luxurious Flight ,"If you want to get value for your money, Emirates Airline should be your choice. Comfortable flight and great service. Flights go through Dubai but the connection is smooth and without hassle. There are also frequent Promotions to take advantage of too.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
8300,Bravo Allegiant,"Traveling from city to city for business 3 times a month, my trip today stood out the most from any other. Sitting in the first row I had the pleasure of meeting two of the finest flight attendants ever. Both Eva and Danyel were extremely friendly, versed in what they need to do to get the job done, beyond pleasant and fun to fly with. From now on the rest will be compared to the bar that they set so high. Thank you ladies for making it fun!!! Bravo!!",Allegiant,trip_advisor,['Assurance']
8301,JUST TERRIBLE,"This is by far the absolute worst airline I’ve ever dealt with. Their website doesn’t work, the kiosk printed our baggage tags but not our boarding passes so we had to wait an hour in another line to get those. They could not assign seats where they printed our boarding passes so we had to wait to get to the gate for that and by the time we finally got there the only seats left were in the last row. We were SUPPOSED to have seat assignments when we booked our flight months ago. Save yourself the frustration a d book with another airline. Especially if you are traveling with small children.",JetBlue,trip_advisor,['Responsiveness']
8302,Worst airline evee,This was my third time trying frontier. I thought I would give them another opportunity but they failed miserably. 1. The app and website are horrible. The check in process is confusing as they constantly try to upsell. 2. Seat assignments are 40 dollars or more. Good luck sitting with your family if you don’t upgrade your seat. 3. Staff at MCO was curt and unpleasant 4 They intentionally try to deceive you by calling your backpack a carryon so they can bill you more. If they ask you at the counter if you have a backpack say NO Tell them it’s a personal item or they will charge you extra. Even if it fits under the seat. 5 they have reduced the baggage allowance to 40 pounds which is silly and if you are traveling with one suitcase that’s difficult to do. $50 if you go over 1 pound. Fly ANY other airline. By the time you go though the hassle of frontier you will SAVE money flying with another airline,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8303,Pretty much a negative experience everytime,"Nothing ever goes right. Their employees are always unhappy and are not being paid well. When employees are unhappy, they take it out on their customers or try their best to hide it. Often you see them hiding it. Always delays. Always a wrinkled face from attendants. When I lost my baggage, they bounced me around with attitude. Stewardess always fake happiness. What's worse? United breaks guitars.",United,trip_advisor,"['Responsiveness', 'Assurance']"
8304,Bring a pogo stick if you have to connect flight with Air Canada,"This flight was from Athens to Los Angeles with an hour and a half connecting time in Toronto. It was an United flight operated by Air Canada. There was almost an hour delay on the tarmac leaving Athens. Pilot was able to make up the time in-flight. The straw on the camel's back happened when the plane reached Toronto. This time we spend an hour and 15 minutes on the tarmac before a Gate opened for the pilot to park the plane. We got only 10 minutes to deboard the plane, make a mad dash to custom and then the boarding Gate. Needless to say we missed our connection flight. Mind you we're not Olympic athletes, and some of us were running with a walking cane. I guess a pogo stick might make a difference. I began to wonder if this was Air Canada's way to solve their over booking situation. Sacrifice us since they know there was another direct flight to LAX an hour and a half later that we were be glad to take it. No penalties on their part, and the only complain is from yours truly. So, my friend, fly direct or fly with a longer over lay.",AirCanada,trip_advisor,['Responsiveness']
8305,United 53 Zurich to Dulles    STINKY! DISGUSTING!,"I took this flight in late September. I connected to this flight from another very early flight so was exhausted. Seated in Business, I put the seat down to rest even before takeoff. Immediately I smelled a horrible smell in the seat in the area you rest your head. I won't disgust you with detail, but it was horrible and the smell was pervasive, even just sitting in the seat. I complained to the cabin crew who responded that nothing could be done, Business class was full, so no other seats. It was a long and gross 8+ hour flight. United promotes their ""upgraded"" Polaris service. So disappointing! Perhaps service could start with basic cleanliness. I was not offered ANY service recovery, just a basic ""sorry"". Oh yes, and they gave me a mask to wear to avoid the smell. Sadly, it did not help at all.",United,trip_advisor,"['Tangibles', 'Assurance']"
8306,"Great price, Great flight...",Flight was on time..The flight attendants were extra friendly..The seats were comfortable with plenty leg room..The take off and landing were real smooth..,SpiritAir,trip_advisor,"['Assurance', 'Tangibles']"
8307,Too many flights booked for departure and not proper spacing,"Let me start by saying that I love flying with Delta. However, on my recent flight traveling from Orlando, Fl to Cincinnati, proper social distancing was not followed. For example, 4 different Delta flights were all scheduled to depart at 7:59pm in the same terminal. This created chaos and major crowds in the terminal, which did not allow for social distancing. Why are flights scheduled to depart at the same time? It was just unnecessary! Also, flight attendants did not make sure that masks were worn at all times except when eating or drinking. The passenger in the row ahead had his mask off the entire flight and nothing was said. Very disappointed!",Delta,trip_advisor,['Assurance']
8308,100% delays on EVERY flight,"we've used this airlines on 3 occasions. They are cheap and like Spirit will nickel and dime you to death. But the only reason I'm giving them such a low rating is they ALWAYS have a delay. Not sometimes or once in a while, traveled with them 4 times. All 4 times both ways there is a 1-3 hour delay. Todays flight will be our last ever with this company.",Allegiant,trip_advisor,['Reliability']
8309,Is this overpriced?,URL: URL,JetBlue,reddit,['Tangibles']
8310,DO NOT BOOK UNITED AIRLINE,We booked a flight way in advance and they changed our flight time hours before and we live 2 hours away and didn’t tell us until we got to the airport. We had someone to take our car home and get us so we got stranded at the airport with ABSOLUTELY NO compensation for our inconvenience and the women at the counter was so very rude for absolutely no reason.,United,trip_advisor,['Responsiveness']
8311,Frequent flyer,I’ll start flying very frequently between 2 cities. How can I save money with Spirit?,Spirit,reddit,['Responsiveness']
8312,No problems,Not much to say. Flight was on time both ways. No issues at all. Foos not so great but stewards were always smiling and very nice. Really no issues at all and would fly United again. Round trip price was cheap cheap cheap,United,trip_advisor,['NA']
8313,Had to purchase TWO tickets!,"To say that I'm disgusted with this company is an understatement. I had a flight from o'hare to john wayne with a layover in las vegas. My flight to vegas was delayed not once, but twice causing me to miss my connecting flight to john wayne. I was told to either cancel my trip or sleep overnight in vegas and that I could catch a flight in the morning. Well, when I went to catch that flight in the morning I was told that there were no more seats on that flight and there weren't anymore flights going out either. I had to purchase ANOTHER TICKET AT MY EXPENSE to get to my destination. I was offered NO compensation. No fight voucher. Nothing. I will NEVER fly this airline again. I don't care how cheap it is. You get what you pay for. Would never recommend.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
8314,Great  Low Cost Airline,"Staff very friendly, plane was very clean. They do offer in flight service at a reasonable cost. Have flown with them numerous times and have never had an issue. Saves me a lot of money compared to flying out of Canada even having to pay in US dollars, extra charges such as paying for checked bags and for pre picking your seat. Still can't compare the cost savings. Lots of flights and times to choose from. I will continue to fly with them.",Allegiant,trip_advisor,['Responsiveness']
8315,Winter Break,The flight going to Arizona was great since we had a tv screen and were able to watch Direct TV.. so that made the trip very enjoyable and relaxing. The flight attendants were very nice and pleasant to chat with another plus! The flight back wasn’t as pleasant since I had back row seat in the middle and couldn’t move and no movies to watch to make my flight pleasant but the flight attendants were very nice so that was a was good.,United,trip_advisor,['Tangibles']
8316,Flight changed to include 6 hour layover in Houston,"Suddenly, I received a notice that my flight from Vegas (2 hr) has now changed to a flight to Houston, with a 6 hour layover, and then to Denver. Why the hell did I spend time finding the perfect return flight when Spirit is just going to give me whatever crap they can come up with? Never flying with these people again",SpiritAir,trip_advisor,['Responsiveness']
8317,Poor service,"Terrible service, do not seat you with who you travel with. Charge for everything! Even printing your boarding pass $25 each. Never flying frontier again.",FrontierAirlines,trip_advisor,['Responsiveness']
8318,Race to the Bottom,"If you want the cattle experience, fly United. The worst experience to date from DEN to DSM. They will lie that weather is causing delays (not a cloud in the sky, not wind either in Denver or in the location the plane is coming from. Just admit you are disorganised). Changed my gate 3 times in the space of an hour (20 gates in between the last 2 changes). The stewards acted like Nazis. No warmth, just mechanical, dehumanising interactions. Couldn't keep track of their messages or what they said to us. Ignored the Captain's warnings about turbulence (nobody needs their coke no ice at 2am if the 200lbs cart will end up in their lap Karen), at which moment he told them to sit in their seats. People don't fly United for the customer service, the timely flights, they fly because they're the cheapest at busy times. I think United is in a race to the bottom. A cargo plane would have been a better experience.",United,trip_advisor,"['Responsiveness', 'Assurance']"
8319,Pre Flight issues,Since Feb 1st 2022 I booked a flight after much issues with the website. I chose seats and it never showed I chose them. I had to go back in and choose again. I was charged several times and now I am being redirected to differents departments that are then redirecting me back to the same departments. They are now telling me i paid for 4 seats and thats all they see. I am going to contact the CEO's office if I can and let them know of the issues I am having with this HORRIBLE airline!!,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8320,Primeira e última vez!,"Na realidade iríamos dia 11/09/18 a Miami, partindo de Guarulhos, com conexão em Lima, o voo foi cancelado que partiria pela manhã e não havia uma alma viva na sala de embarque para dar o speech informando o ocorrido, fui comprar uma garrafa de água, pois viemos de Floripa e esperávamos horas por aquele voo (trecho operado por outra compania), mas o de GRU/MIA era com a Avianca e ficamos sabendo somente quando vi no telão, foram até rápidos pra alocar eu e meu esposo num voo da LATAM, até então parecia tudo bem.. Em nosso retorno no dia 27/09/2018 de NYC a GRU, passando por Bogotá, o voo atrasou umas 4 horas pra mais que conseguiram nos fazer perder o voo de GRU a FLN com a GOL. Horrível em tudo! Tentaram pousar e o comandante informou que estava chovendo em GRU e por isso tinha que ir pro Rio de Janeiro, só que chegando lá, ficou horas abastecendo.. Acho que na real não tinha era mesmo o combustivel suficiente; depois na sala de desembarque minha bagagem tinha etiqueta de frágil, veio toda jogada e foi uma das últimas, mais de 1h pra colocarem todas as malas na esteira.. Péssimo mesmo! Aí a história não acaba assim.. Pra piorar, chegamos no aeroporto de GRU e fomos reclamar é claro, a tal supervisora nos deu um ""olé"", nem apareceu, quem veio foi outro moço, de repente supervisor também, mas so porque enchemos o saco de outra funcionária deles, acho que era uma agente de aeroporto ou comissária pela roupa. Insistiu e ele nos deu o devido claro, voucher de alimentação e como conseguimos remarcar com a Gol sem custo devido ao problema do atraso comprovado por conta da Avianca, dai parecia tudo resolvido.. Ficamos mais de 1h esperando a bendita van que nos levaria ao hotel Monaco, ai entramos quando chegou apos colocarmos nossas malas.. deu uns 5min esperando e nada do tio da van sair, foram dentro da van, pessoal da avianca mandou sairmos com a desculpa de que la estava cheio, nos enfiaram em um outro hotel bem mais longe.. Como se nao bastasse termos que embarcar no dia seguinte por conta deles, conseguiram nos fazer de trouxas mais uma vez! Sò que perderam clientes, nunca mais compro com a AVIANCA! Péssimo! Além de tudo, computador de bordo de Bogota ate GRU não funcionava.. Pensa!",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
8321,"No frills, but gets you there","I have never flown Allegiant before, but the flight to Hagerstown MD, was an unexpected plus. Finally, I wouldn't have to fly into DC or Baltimore and drive over an hour to my destination! The online booking is simple. At first glance, you think you are getting a ridiculous fare, but Allegiant offers a base price and then you pay extra for choose a seat fee, check a bag fee, carry on bag fee, print a boarding pass fee, etc. No complimentary anything on board. You will pay for a drink of water or a snack. No cash is accepted. Flight attendants were all nice.",Allegiant,trip_advisor,['Tangibles']
8322,Tricked,"I was tricked into buying a upgraded seat, when I got on the plane there's was only 4 people in the exit seats, I paid for my seat the plane was not full so people were able to move around and sit in any empty seat including the exit seats the same one's I paid extra for and I'm sure the counter agent knew the plane wasn't going to be full but he still charges me for the exit seat.",SpiritAir,trip_advisor,['Assurance']
8323,!!!!!!WORST AIRLINE EVER!!!!!!!,"My wife and I flew with this company in October. After requesting time off from work and purchasing a ticket for a specific date, Air Canada changed our flight to a day earlier forcing us to pay MORE money for a hotel AND request more time off from work. On our flight to Brazil Air Canada damaged 1 suitcase and damaged another suitcase on our return trip. Once reported with pictures and proof we were told that WE need to contact the maker of the luggage and find out if it is repairable or not. We have been dealing with the damaged luggage since the beginning of November, so we’ll over a month now. The service of this company is TERRIBLE, the lack of urgency to assist someone is terrible, and they “claim” to be voted number 1 for customer service. I’m not sure if number 1 is for the BEST WORST customer service or how they got that, but from my experience they are the worst in the world and my wife and I have flown different airlines all over the world, none of which can compare to this terrible service. Even United Airlines that drags people off their planes is better. The only thing we have been offered is a 25% discount on our next flight, but why would I EVER fly this terrible, horrible, unacceptable airline again???? If I could give 0 as a rating I absolutely would, but sadly have to give at least 1. !!!!!!!!!!DON’T FLY THIS COMPANY!!!!!!!!!!!!",AirCanada,trip_advisor,['Responsiveness']
8324,con muchos retraso,"nos subimos al avion, primero dijeron que no nos abrocharemos los cinturones porque estaban cargando combustible , luego nos pidieron que nos bajaremos¡¡¡ por que había un desperfecto y no sabían cuanto demoraba. resulta que a a media hora llamaron para abordar. el destino del avión era bogota y tomábamos ahí otro de la misma compañia hacia punta cana. nos dijeron que no abordaban los que nuestro destino era punta cana. que por el retraso hablamos perdido la conexión y que nos pasaban a otro vuelo mañana. así tan frescos¡¡¡ se dan cuenta que perdíamos un día de reserva del hotel en punta cana de nuestra tan añoradas vacaciones¡¡ por mas que nos quejaremos, nos mandaron para el otro día. mi pareja y yo vivimos en punta del este y reclamamos hotel, ya que no estábamos dispuestos en irnos y volver a las 6 de la mañana¡¡ tema que por suerte lo resolvieren. el de la vuelta fue todo correcto...pero perdimos un día ....",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
8325,1st time flying with SPIRIT,"I read all the reviews, most of them were negative, but I booked anyways. We were greeted by the stewardess and I said it was my daughters 1st time flying- they gave her a sticker. Another stewardess noticed her b/day shirt and asked her name- she then announced it on the speaker and she led the cabin in singing Happy Bday. We have been home for over a week, my daughter got a fedex pkg in the mail inside was spirit merchandise (a backpack, metal airplane, lip balm and hand sanitizer), along with a personal card that read- Hope your first flight and 16th birthday was a great trip and wish you lots of adventures next year! Look, we spent very little on the tickets and was happy she got a sticker and a song- but this act of kindness we received well after being home was a game changer!! We will ALWAYS fly Spirit and recommend them to everybody! Great customer service SPIRIT!!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8326,Great airline and flight experience,"Not sure what Spirit did since pre-Covid as I was not a fan of their airline then due to some horrible experiences but they have done a 180 turnaround. I’ve always thought their planes were clean and comfortable but their ticket counter and customer service folks were horrible in the past. That’s all changed. I’ve flown Spirit now twice since Covid and their staff are incredibly professional, caring and happy to help. I will definitely be flying them more now. Great little airline.",SpiritAir,trip_advisor,['Assurance']
8327,First Leg Great....Second...Not So Much,"We flew business class on Avianca from Buenos Aires to JFK with a layover/connection in Bogota. The first leg was great...nice pod with lay down seats, etc. We were given a letter when boarding in Bogota after layover telling us that our flight had been contracted to a US carrier. The plane was older, rickety, with no pods. According to the flight crew, they were making that run through January, so it didn’t sound like a last minute arrangement. Avianca could have been forthcoming with that information and offered some kind of compensation since we (and everyone else) didn’t get what we paid for. If we wanted subpar service we would have flown a domestic carrier.",Avianca,trip_advisor,['Tangibles']
8328,"Flight was good, service by United NOT what was expected!!!","This trip was a round trip from Seattle to Ft Lauderdale, we were not allowed into their ""club"" with out paying the fee of $50 or more at that time. However, on the return flight it was the winter that several airline flights were canceled. Because we were one of the last incoming flight many affordable hotels were full, understandable. The cheapest was $550 per night! We were NOT accommodated in anyway!! My wife is a diabetic and had to beg to be able to go past TSA for food ( Only Starbucks was available) She was only allowed to go ONCE. We were stranded for THREE days sleeping on the benches. The flight and crew were acceptable, the rest UGLY..This was to be a ""treat"" for us, not the ""treat"" we expected!!",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8329,Worst ever!!!!!!,Excuse after excuse. They lie until they cant lie anymore. 8 hours of waiting then they cancel flight. I hate this airline!! With domestic flights they are hands down the worst. Upon boarding 1st mechanical problem then the lavatories then no AC and finally no pilot. You cant make it up. To top it off had to pay out of pocket for hotel and food.,United,trip_advisor,['Assurance']
8330,PIOR COMPANHIA AÉREA,"Gente, fogem dessa AVIANCA! Além de enganar no preço, pq cobram antes e na hora também (120 dólares a mais por mala que vc tiver) eles prestam um serviço horroroso a bordo! 9h de voo sem uma água oferecida, sem lanche, tudo vc tem que pagar. E além da falta de comida, não oferecem coberta nem travesseiro para voo noturno. HORRÍVEL!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
8331,"Awful flight, Awful Service.  Do NOT FLY!","I recently flew on this flight and it was a dreadful nightmare. The attendants were rude, impolite, uncooperative, and not helpful. They refused to upgrade us to Comfort +, and the plane was tired and old. I was disappointed in what they call “the number one airline in DTW”. I would one hundred percent NOT recommend this flight, and it ruined the Delta experience, as before this, we flew Delta frequently and enjoyed it. Once again DO NOT fly Delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8332,"Do not fly Spirit, awful company",Told customers that they can not board plane on time because they are short staffed. Missed connecting flight and had to sleep at the airport. Will never use this airlines again,SpiritAir,trip_advisor,['Responsiveness']
8333,United has gotten better,"I stopped using United for around 2 yrs. They were just bad. Losing bags,flight delays no on board entertainment. In February 2020 I had to fly roundtrip to LAX from EWR and EWR to SJU Both flights were full. However we left on time,arrived early on all 4 flights But here is the big thing My checked bag was out in minutes! Yes are the seats tight ( I refuse to pay for upgrade) of course. They also had FREE entertainment I will begin to use United again",United,trip_advisor,"['Reliability', 'Assurance']"
8334,Coming home from Tampa,Even with hour delay! Terrific experience with flight crew! Gate agent in Tampa was very pleasant. Helpful,SpiritAir,trip_advisor,['Responsiveness']
8335,Worst airline ever.,"Expect delays. First time with Frontier and the last time for wife and I. We waited for hours going to and from our destination our first vacation day was ruined due to delay. And second time on the way home, they had to repair plane as we boarded and sat on plane for 40 min. We were already disappointed because we had to sit for delay prior 😔. I thank God we made it home okay....",FrontierAirlines,trip_advisor,['Reliability']
8336,The most supportive airline ever,"They did a very good job, the fare is cheaper, and especially the service is 5*, we stuck at security door as too much traffic, supposed to be late for flight but they waited for us, always smiling, friendly, supportive. JetBlue make us feel being personally cared. Any chance to fly with JetBlue, do it",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
8337,Customer service is terrible!,"My flight from Sydney, Nova Scotia was cancelled due to weather. The airport is a small airport and we were told that they couldn’t do anything for us at the airport and that Air Canada would contact us or we should call their 1-800 number. Well that is a joke! For the first 2 hours I could not even be placed on hold. Eventually when I was able to be placed on hold I waited 2 hours and eventually hung up! Fortunately I had booked my ticket via Expedia so they managed to get me on an alternate flight. That also took hours as Air Canada had not marked the flight as cancelled. For Air Canada not to have emailed or texted me is disgusting. Their excuse is they have a new system. I understand their are problems but make more people available to deal with your volume and at least acknowledge that the flight is cancelled. Totally pathetic!",AirCanada,trip_advisor,['Responsiveness']
8338,Impressed,"Checking in was challenging. Why do people travel with so much luggage? After I go past checking in and security, then finally getting on the plane, I was pleasantly surprised. I am on the big side and I found the seat to be roomy and comfortable. Service during the flight was excellent as was the food and beverage service. I was able to sleep for about 7 of the 14 1/2 hours of flight time which was a real plus. I will fly this route again without hesitation.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8339,Do not fly under any circumstances ,This is the WORSE airline with the EXTREME EXTRA FEES. Worst customer service and care after plane delays and cancelations that inconvenience & cost the customers. I RECOMMEND TO NEVER FLY THIS AIRLINE EVEN AN EMERGENCY CASE.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8340,Poor service and very rude and arrogant crews,"Our first Emirates flight and nothing good to mention. The ground crews and cabin crews were all very arrogant and rude. The responsiveness of the cabin crew was very poor and you have to keep waiting for even a glass of water. The speed of the meal and drink service was very, very poor. The quality of food in economy class was very horrible. The lack of courtesy and helpfulness of staff on the flight made everyone uncomfortable. I was infected with stomach flu and got sick on the flight because the quality of food was very bad and the lack of attention of the cabin crew responsiveness. The ground onboarding staff at Dubai Airport's was very rude and needed to report him. Never fly with Emirates!!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8341,The worst ever,Absolutely awful service was seated next to a morbidly obese person with a really loud crying baby. Flight was filled to capacity. I've had a lot of issues with delta and been so disappointed by 0 star customer service. Delta is by far the worst airline I have ever flown on and I hope to never do so again,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8342,Fraudulent charges for baggage with no refund!,"Lie about personal size (free) carry on, then charge you double at gate by saying pay or you will not fly. Lied about having to pay for and check in a child car seat (again saying that we would not be able to fly) then on check in on way home being told we did not have to pay for carseat as they are free and now refuse to refund saying we had bags we checked in which we did not, treated terrible by 99.9% of employees, delayed flight home by 3 hours, then pulled a bunch of us for things that did not need to (not done on previous flight) causing 1/2 hour longer of delay, once get to home airport there was a plane loading in the place we were to unload, then brock down, all those passenger had to be unloaded and the plane moved making it over an hour wait in taxi. Once we unload they direct us to wrong baggage claim area. They lose a piece of the child seat we were forced to check in and said they were not responsible because we should have known better. I turned in a claim for all this and was given a $200 voucher for 3 of us to share and refuse to refund the carseat charge saying that it was carry on bags. They marked and charged us for two check in bags for my daughter going to OH (but not coming back), two baby items going to OH (but not coming back), two carry on bags going to Ohio and coming back to Home. They made up the check in bags! Did not have any. I turned them into my bank for Fraud!! We were not the only ones they did this to!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8343,Spirit Airlines,"Spirit Airlines offers a great array of destinations at bargain prices, especially if you’re like me and tend to travel light with little baggage.",SpiritAir,trip_advisor,['Responsiveness']
8344,Shout out to Kelly Roades and Ed Bastian (CEO)!,"To summarize, we had several issues that caused major problems with us catching our initial flights heading to Sydney. We had to purchase additional flights on top of the $1000s of dollars already spent on the international trip. To say that we were extremely frustrated is an understatement! After the trip was complete, I wanted to let Delta know about our troubles and see what they could do to help make things right for us. I encountered many obstacles when trying to submit all the details to Delta with the limited text area for complaints on there site. Very frustrating. I prayed. After praying I was directed to Google other ways to contact Delta. I came across Ed Bastian’s name and an invitation from him to reach out if you experienced any problems lately during travel. I did just that. I was overjoyed when my phone rang the very next day…it was Kelly Roades from his office. Delta went above and beyond to make it up to us because of all of our troubles leaving the country. I could not have been more pleased with the timeliness and level of service that I received. Delta was already our preferred carrier and that reach out from Delta Corporate really sealed the deal for us. Thank you Kelly and Ed!!!! Top notch customer service!!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8345,If you want a trouble-free airline don't use,"Had trouble with flight to and from JAX , when trying to fix my flight to JAX, they canceled my one home to Logan, did not find out till night before flight. Was stuck in the airport for 10 hours due to their mistake.",JetBlue,trip_advisor,['Responsiveness']
8346,SPIRIT AIRLINES REVIEW,Took flight from Phoenix Arizona to Las Vegas Nevada. Was supposed to be a package deal between hotel and Spirit airlines starting out at $800 for 3 days including the flight When I got to the portion after paying that I go to choose my seats on Spirit airlines absolutely everything was an upgrade. I had to pay the money for the big front seats which were comfortable but at $350 coming and going for two seats for me and my kid it was a little ridiculous. Also paying a hundred bucks coming and going 200 total just to carry one suitcase was absolutely ridiculous so all in all my package deal was $550 more than what I had originally planned the flight attendants on this airline are completely unprofessional standing around eating in front of customers out of the bins where they get the customers food that they charge for they were all standing around eating it free and drinking. I seriously don't know what they get paid for on my return flight they didn't even offer anything to the customers it was really a ghetto flight The only good thing is the pilots know how to fly a plane .The landings coming and going were decent,SpiritAir,trip_advisor,['Responsiveness']
8347,Great experience!,First class service! But then we paid for it! From check-in to immigration to gate to the flight. All went smoothly.,Delta,trip_advisor,['Assurance']
8348,NEVER AGAIN!!,Terrible! I will never again book with them! They cancelled our flight same day and didn’t even notify us. When we arrived at the airport to talk with them the staff was EXTREMELY rude! Not to mention they charge for EVERYTHING! Waist of money and time!!!,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
8349,Using United card via Concur,"Hi there, I recently got the United Explorer MileagePlus, and am booking for a work trip via Concur. Does using the United card to pay through Concur give me the 2x total miles the same way if I buy directly on the website? Thanks!",UnitedAir,reddit,['Responsiveness']
8350,Baggage.,Our baggage never loaded on the plane with us and when we got to Myrtle Beach this lady named Missy or Misty was rude to us. So we didn't have our baggage with our clothes that was the only issue they need to do a better job and making sure people things get to their destination. Also the workers that supposed to help people need to have better attitudes.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8351,Fort Lauderdale airport spirit terminal 4,"Need to be more specific about what is a personal item. Woman purses should not be considered personal item. They need to be more customer service oriented, we all know that there are few customer that are difficult but you can’t treat everyone the same specially when the person is an elderly person. They have to remember that elderly people are having trouble adapting to this new era of technology and fast paced life, sometimes they just need to understand why if before they didn’t have to pay, that’s wen the airline attendant should make a decision of earn 79.00 dollars or loose few futures customers. I don’t recommend anyone traveling with their parents or grandparents to use this air line. Sad but true, they don’t seem to have considerations for the elderly.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
8352,Efficient airline...hard seat,"By the time I got done with the add on purchases, carryon, checked bag, seat selection, ticket cost to Vegas was about the same as a Delta ticket. However the Frontier flight was non-stop which was the main advantage. Seats on the plane are hard. Im happy that the flight was not any longer. It is nice to be on a flight were no one is drinking alcohol...since beverage service costs so much.",FrontierAirlines,trip_advisor,['Tangibles']
8353,On the cheap,"This was my first time flying basic economy. No assigned seat till you get checked in at the airport ( online check in NOT available for this cheaper way to go) only one personal item that must fit under the seat in front of you, that means no normal size carryon even. I brought a backpack. Since I was only staying overnight at my destination this was ok, not great but tolerable for a short flight and only an overnight.",United,trip_advisor,['Tangibles']
8354,Excelente,"Empresa excelente, foi a primeira viagem pela Avianca, serviço de bordo perfeito aeronaves perfeitas. Pena que esta entrando em pedido de recuperação judicial, isso causará problemas para muitos usuários.",Avianca,trip_advisor,['Assurance']
8355,Lost my bag. Wedding disaster,Lost my bags and made every excuse to tell me that I paid for the chance to have this happen. They told me I should expect this.,SouthWest,trip_advisor,['Reliability']
8356,Terrible customer service,"We have had nothing but problems with Air Canada, started off where our sons name was wrong on the booking and took 3 calls to the very unhelpful sutomer service and was not dealt with as we then had to go to the desk at the airport to deal, Our flight was due to fly at 12.00 but we received an E mail at 1 am on the morning we were due to travel to the airport telling us our flight was moved to 15.00 no explanation for this on the E mail or at the airport as to why this was moved which was very frustrating, We also paid up front to pre book seats! What a joke this was, they only gave us the seats that we book d on 1 of our 4 flights we took, it’s been over 20 days now and we a struggling to get the money back, we booked seats together as our 11 year old is not keen on flying, this made no difference as the seats we were given were split up. We have sent 7 complaints via their website and only had one reply, Not at all happy with how they have dealt with our issue and would definitely not use again as it spoilt the start to our time away and is still giving major hassle and stress trying to get money back for a service they did not stand by,",AirCanada,trip_advisor,['Responsiveness']
8357,Emirates operates illegally by denying refunds,"In January, we booked with Emirates to fly back from Milan, Italy, to the States on May 7. On March 22, Emirates canceled the flight. Since we booked through Expedia, we were forced to go through Expedia to get the refund that Emirates is *required* by Dept. of Transportation regulations to grant us. We have been trying since April 17 to get the required refund. Today, Expedia notified us that Emirates denied our refund request and is offering a credit instead. This is both unacceptable and illegal. Emirates is a terrible airline to deal with, and they don't comply with US regulations, even though they operate here. Don't fly with them, and don't *ever* book with Expedia, since they're absolutely useless in handling these types of disputes.",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
8358,Our favorite airline,Everyone at the airlines is cordial and accommodating. The flights were smooth and on time. The take-offs and Landings went great.,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
8359,non volate con Avianca Brasil,"il 31/12/18 io e mia moglie ci recavamo all'aereoporto di Salvador per prendere il volo per Rio dove poi avremmo avuto la confidenza per Roma ma quando siamo arrivati abbiamo scoperto che il volo, che doveva partire alle 11e 55 era stato anticipato alle 9 e 55 senza che nessuno avesse avvertito ne via mail ne con sms o telefonate con il risultato che abbiamo dovuto comprare due biglietti dell Gol airlines per non perdere la coincidenza per Roma",Avianca,trip_advisor,['Responsiveness']
8360,I am disgusted,"I am truly appalled with my flight experience with this particular one: Dubai to KL Malaysia on 9th of January 2022. When I reached in to the seat sleeve in front of me, I was shocked to find a used crumpled tissue and plastic rubbish left behind by the passenger before me. Is there no strict cleaning procedure taken in between flights ??? especially during this sensitive and highly contagious season of COVID. It’s seriously appalling and I sincerely hope I am not contaminated or anyone else on that flight. The flight attendant immediately grabbed all the rubbish with his bare hands as he felt so ashamed. Which I think it really should not be on their air crew’s responsibility to do, given that he is also serving food and dealing closely with the whole airline. This is really not acceptable. Sent a complaint. It’s been a week and no response 🤷🏻‍♀️",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
8361,Poor customer service,This is the worst airline ever I had a booking and could not get any help at all. The cs Agents are not helpful at all and I had cancelled my booking and they kept all the money and did not give me a refund I would never book with this airline again I hope they use the money the STOLE from me to upgrade and get the act together I should have booked with a well know airline and not even looked at this cheap ass airline!!!!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8362,FRONTIER IS A PIECE OF S%@T,"WAS NEVER NOTIFIED OUR FLIGHT WAS CANCELLED. CUSTOMER SERVICE WAS TERRIBLE SO S#%^@Y AT SAN JUAN AIRPORT IN PUERTO RICO, THE CUSTOMER SERVICE LADY DID NOT CARE TO HELP OR ANSWER ANY QUESTIONS REGARDING OTHER FLIGHTS BACK HOME. SHE GAVE US NO REASON TO WHY THE FLIGHT WAS CANCELLED 0/10 DO NOT RECOMMEND EVER FLYING WITH FRONTIER. WOULD 100% RATHER SPEND THE EXTRA MONEY TO FLY WITH ANOTHER AIRLINE RATHER THEN EVER FLY WITH FRONTIER.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
8363,Left Stranded Without Promised Reimbursements,"I am a TrueBlue member and once preferred Jetblue to all the other airlines. Unfortunately, they are now a horror-show. The short version of the story is that my flight was cancelled and I was stranded for 3 days. A Jetblue representative at the airport told me I would be reimbursed for accommodations and transportation needs, up to a specified limit. The actual cost for 3 days was higher than the limit, but knowing I would be getting some kind of reimbursement took the edge off, and after dealing with uncertainty for the day and a half prior I was exhausted and just ready to have any kind of plan. I never got the instructions they said would be provided via email so I called them on the phone. Good luck with that. There was an option to have a live support person message me when my turn came up in the queue, so OK. It took 3 attempts with a total wait time of over 8 hours to actually get some assistance. Except 'assistance' is not what I got. The support person said they do NOT offer vouchers/reimbursements for flight cancellations and there is nothing they can do. Mind you, this is after I was PROMISED, face to face, that I would receive a very specific amount of money. So, I was stranded for 3 days due to their failure, promised a modest (not total) reimbursement, then they failed to deliver even that. Do not trust anything they say, if you have a choice in what airline to fly, maybe choose another. The chances of you getting stranded with JetBlue seems high these days and who has the time and money to deal with such uncertainty. On top of it all I wasted many hours of time trying to get what I was promised, with no small amount of stress.",JetBlue,trip_advisor,['Responsiveness']
8364,Very friendly,It was a great flight staff very friendly. I usually fly southwest I have never had a problem with them.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8365,i’ll never fly again,I booked a last minute flight. i have never and would never fly economy again. my knees barely fit in the seat on the second leg of the trip. What a disgrace that the airlines are allowed to seat people as though they are cattle. I’m sure all the airlines are the same. From now on i’ll stay home or drive,Delta,trip_advisor,['Responsiveness']
8366,Vouchers not worth the paper they're written on,"Spirit cancelled a scheduled flight back in October and I got stuck for 2 days waiting another one. For that aggravation (and extra expenses such as additional airport parking fees) they gave me a whopping $50 voucher, Now I booked another flight and when using the $50 voucher I only get credit for $19.60. I finally get through to their wait-out-your-customer service and I'm told vouchers only apply to the basic cost of the flight. So the basic cost of a flight from Tampa to Atlantic City is $19.60? What a bunch of BS. Beware: if Spirit messes up one of your flights (inevitable if you fly with them) don't be fooled that one of their vouchers is an attempt to make things right. It's solely Spirit's attempt to hand you another ""Gotcha.""",SpiritAir,trip_advisor,['Responsiveness']
8367,Don't plan on getting back home,"At first our flight was delayed, then after sitting at the airport for a while, they announced that the flight was cancelled. We were told that we could stay there for 2 days and wait for the next flight out, or cancel and get a refund, $250 back for each ticket, plus points for future flights. So, we cancelled and were able to get a flight out the next morning on another airline (after a $300 hotel stay because most hotels were sold out). We finally got home after a full day of flights, but have since had no response from Allegiant. We did receive the refund and 2 $250 checks. But there were 4 of us and still no points. We ended up paying more on the new flights and were out for the hotel. It's been over a month, and we have sent numerous emails, waited on hold for 3 hours, and still not heard a word from them on resolving the issue. Several on our flight said they will never fly Allegiant again. Poor job, Allegiant. Don't make promises to your customers that you don't intend to keep.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8368,Terrible experience,"Most terrible experience - after an hour of delay, I asked the assistant behind the desk at the gate when we would start boarding and her response was “I don’t know, why don’t you sit and relax?” and proceeded calling me names and laughing at me with her colleague. Most unprofessional and unorganized airline. I ended up spending almost the same price as an American Airlines ticket with their 65$ fee for carry-ons. Absolutely not worth it , never again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8369,As average as it gets,"I think this was a premium airline 10-15 years ago when I first flew with them. I traveled on a380 and 777 recently and it kinda felt like cheap saudia. Leg room for 6'3 unacceptable, seats felt so old, ok 777 I was seriously concerned that I'll get bitten by some bugs. To summarize, I'd never pay premium to fly with them anymore.",Emirates,trip_advisor,['Tangibles']
8370,"Rude, cheater","Why does this airline even give you the option to “can choose your seat’ (and you pay for that option at booking) only to change your seat without asking or infiorming you beforehand just so they can accomodate the standby passengers at the gate. What a surprise that you board and you get this slip for a new seat assignment, so you’ve just lost your precious (health-needed) aisle seat which you’ve purposely selected months ahead!!!!! The least they can do fior professionalism and courtesy’s sake us to call you to the counter and ask if you are able to switch seats! That didn’t happen. I am a heavy international traveler, traveled on multiple airlines and have NEVER EVER exoerienced this rudeness before. Will NEVER fly Delta ever again.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8371,Traveled for 30 years on business and experienced the worst service during routine flight,Flight was delayed 4 hours without an explanation and no service during the 1.5 hour flight. There were four flight attendants on the flight and no turbulence. Not once did an attendant walk down the aisle to ask if anyone needed anything. I’ve been flying on business for 30 years and this is the worst airline I’ve traveled.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8372,Very good service,"Very good experience, an excellent team that helped with the luggage, made sure everyone had what they needed . I would recommend to pre-order the meals tho if you have any special diet, overall the flight was very pleasant .",Emirates,trip_advisor,['Responsiveness']
8373,Mosaic,"My wife is mosaic, I am not. If I purchase two tickets under my name/true blue number, will tickets/boarding passes be mosaic based upon my wife's status and that we have same itinerary?",JetBlue,reddit,['NA']
8374,I pity the front-line employees of this once proud airline.,"After a long 2 hour delay and switching aircraft I boarded the brand new A220. I had flown Premium Economy from London and so was given a bulkhead seat on this smaller aircraft. On the seatplan it did indeed appear to be a bulkhead seat but in reality it was easily one of the worst seats I have endured in years. The seat protrudes in to the misaligned aisle as the aircraft changes from a 2-2 Business offering to the 2-3 economy section. This means that seat 12D has NO legroom whatsoever. Your legs are in the aisle if you extend them, I am 5'11"", the seat is probably fine for persons under 4'. I note that SeatGuru still considers this seat a ""good"" seat despite my review which they refuse to publish. The only saving grace was the kind and attentive crew who still gave a professional service and kudos to the captain who kept us updated regularly while we sat on the ground.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
8375,Quick and efficient,"We always fly Southwest. How can you beat 2 50 pound pieces of luggage free and 2 carry-on bags free!!! The seating system has been perfected to a T. If you check in right at 24 hours before your flight you’ll almost always get a place in the seating line in the “B”s! Families with small children Board right after the A section. Those in wheelchairs board first. Attendants are always courteous and friendly and are efficient in their delivery of drinks and small snacks. For the price, Southwest can’t be beat!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
8376,Delays are so irritating!,"I don't normally fly Delta as in the past and in the back of my mind, I wasn't happy and honestly can't remember why. But a great price came up to fly from St. Louis to Belize. The first half of the flight was fine. The second leg out from Atlanta was delayed and the resulting delays kept on being pushed back to a later and later time. The inconvenience was just irritating as we had connecting flights to make in Belize (which we didn't make). I'm sure this happens on other airlines, but I normally fly Southwest and Alaska without any of these delays or hitches.",Delta,trip_advisor,['Reliability']
8377,They make flying so easy,I love that I never have to check luggage (2 bags free). Getting to check in the day before your flight makes boarding a breeze. I also love the fact that you don't have assigned seats. The staff is always very helpful and professional while being nice. My only negative would be they count a purse as one of your bags :(,SouthWest,trip_advisor,['Responsiveness']
8378,How is this for a nightmare...,"I gave two stars because the flights were smooth and aircraft were clean. Stewart’s and staff were very polite and upbeat. Now for the bad stuff. We originally booked a direct flight to and from Philly/Dallas. I got a ton of mails thanking me and offering me deals and specials. At the time I booked my flights in late October for a mid December trip I did not know how many bags I would need so I didn’t pay for a bag. The day before the departure I took my confirmation number and plugged it in to do my check in and print my boarding passes. When I first logged in it showed what I booked. So I clicked check in and print boarding pass. It took me to a screen that asked me if I wanted to buy a bag. Yes I had one that I was out in my garage in the freezing cold the night before measuring and weighing to make sure it met their regular bag parameters of 60 inches and only 40 pounds. I was taken to a screen where I was able to check how many bags I wanted to buy I clicked one. Then it asked me to buy my seats. What! Any other carrier when you book, you get a seat reserved. Not with Spirit, you have to pay more for a seat or you will be randomly seated which means your travel companions may be scattered all over the aircraft or not seated at all. Fine, so for another $208 I picked my seats. But they kept telling me I was going to Orlando. I didn’t book to go to Orlando I booked to Philly. I could not figure it out. So I called the customer service number. Perpetually busy. After more searching in endless circles I found a different number and called. It picked up and walked me through a numbers menu then put me on hold, for over an hour! I finally get some poor guy over in India and told him what my problem was. He said my original flights, yes plural, were cancelled due to mechanical issues with the aircraft flying that route that out it out of service. So the airline moved my reservations to other flights. Flights with layovers. I go to Orlando, wait 30 minutes then fly to Philly, oh and we leave 3 hours earlier. On the way back I we fly to Ft Lauderdale, wait 3 1/2 hours, then fly to Dallas. Really? I never received any type of notice that this was happening, now everything was sold out so I was stuck. Ok fine. So I hang up, go back into the app, buy my bag, and buy my seats which are now double because I have two flights each way instead of one. What a frigging scam! Oh low fares, we let you travel cheap, yeah, but everything else is a charge so you may as well flew with another carrier and got one free bag and automatic seat reservations. We’re still not over, not by a long shot. So I get through the bag buy and seat buys and enter my CC information. Click enter and.... error, your CC information is incorrect. No, it was perfect. But I typed it in again. Error, your CC information is incorrect. Really?! Then, the system froze. I had to bail out. So I get back in to the system again, and it says I have one bag and all my seats are listed, but the balance is zero. I could not change anything so I thought maybe it did process my payment. Ha! Not! I clicked print boarding passes and it said I had no bags do I want to buy a bag. I click yes, and it still shows 1 bag and I cannot change anything. Adding a bag, making it two bags charges me the higher second bag price. So I back out, and tell it I do not want to buy a bag and get to the screen to print the boarding passes. Error, cannot print your boarding passes due to a problem with your payment. Call this number to talk to a Spirit representative. Yup! Same number I called already and was out on ho,d for over an hour. So I called the number again, and was placed on hold, for over an hour. Another poor soul from India with 7 kids screaming in the background. She was polite and I explained what was happening and she said she could get my payment through. So I gave her my CC info and she processed my payment and the click boarding passes button worked. Yippie, only took me 5 hours! I printed them 3 times just in case. We will see if my CC gets charged multiple times or not. So next morning we lock up and head to the airport no issues, park at our terminal no issues and get into the check in areas no problem. Next nightmare. The more you do on your own the less you pay. Would be great if their systems worked. Spirit has 12 kiosks there so you can scan your reservation code and print your tag for your bag. So we double check our weight, still good. Enter the info into the kiosk and click print bag tag...... nothing. Seriously? We tried again, no print bag tag button. So we ask and were directed to a line to have the bag tagged by their associate. Took a half hour when we should not have had to wait at all if the kiosk worked. We finally get tagged and I get my bag claim stub. We head through security which is always fun. P,entry of time so we had brunch. Head to the gate and it’s a mob scene. They were having issues because the flight was over booked and too many people checked in. So in hind site I was glad I bought my seats. They needed to do something with 4 seats. This took time but the plane was 15 minutes late and slow to unload because everyone was bringing 5 tiny bags on for free instead of paying for one regular bag. The. There are some rude assed persons who constantly cut up to the front who had zone 3 and 4 tickets. Then you had one with an infant which were pre-boarded along with military and first class. So she starts waving to other brothers and sisters to come up and board with her and her baby so she magically got a load of uncles, aunts, and cousins. Just rude as always. Eventually we get on and get seated. Don’t know why they don’t board rear first on up then unload from front to rear. We pull away a full half hour late. Took off, smooth flight except the baby screaming 6 rows up. Landed in O Town no problems. We had to get off the plane, then wait to go back on the same plane, but a new crew had to come in, and they had to do their COVID dance. Lost another half hour. So same routine as last trip, one lady with an infant knows almost all the other brothers and sisters waiting and calls them up, come on up her cuz, let’s go Jackson. Then, they farted going down the walkway and it reaked. We finally get back on, same seats and get going. Smooth flight easy going nice Stewart’s. Land in Philly, got off the plane pretty quickly and headed to baggage. Spirit has one carousel and two flights just came in. There was at least a hundred persons there looking for their bag. slowly the mob thinned and the bags were all picked up. But no light blue bag appeared and my wife and I were the only ones left, alone. Are these people serious? So I go over to the spirit baggage operations office and it’s closed. Delta was open, not Spirit. There was a lady there missing two bags. I called the number on the card on the door. Got a very nice young lady. I told her what was going on. She aske me questions and told me I had to scan the QR code and enter the information to initiate a missing bag report. Ok fine. I scan the code fill in the information and clicked submit. Error..... there is an issue with your bag, please call this number, yup, the same one where she told me to use the QR code first. I’m in an endless circle, in an empty baggage claim area late at night. By the grace of god a Spirit employee came and unlocked the office and started to help the lady. But she didn’t get to bag claim check and she should have. They cannot find her checking any bags at her point of origin. I pulled my bag check out and said it looks like this. The guy started plugging my info into the computer. My bag was loaded onto the wrong plane and is sitting in Miami. Oh k. They caught the error in Miami and have the bag set to fly into Philly by noon today. It should be delivered by dinner time. Ok, let’s head to Wal Mart to get some sleeping shirts and a few basics to get through the night. $60 additional expense and we finally got to our rental car which ended up being a nice new Corolla. So off to the hotel for the night. Slept like a dog. This morning we get over to the in-laws place, I’m going to wait for the bag while the wife shopped. I got a call confirming tbe bag made it into Philly at noon and would be scheduled for delivery this evening. The carrier would pick it up at 6PM and deliver it. So all evening I’m watching videos, wife is wrapping gifts and suddenly it’s 10PM. I was promised step by step reports. I have not heard a thing. Never got any updates or notices of any changes or problems. So my back up was to go to a link in one of the emails to check the status. So fill it out and click status. Bag came into Philly, then was picked up by baggage services at 4:30. Then there is a notice, your bag will be delivered before 11AM tomorrow. Absolutely unbelievable. Cant wait to be able to shower and put on fresh clothes. After all, in a few days, we get to do it all over again to get home.",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability']"
8379,Need to cancel ticket purchased for family member — how to do this? ,"I bought four tickets for a round-trip flight within the US on March 21. One of the ticket holders will now not be flying on that trip. I’ve been trying to look around to determine how to cancel just their portion of the reservation, but I’m seeing conflicting answers to that question. Has anybody here ever done that? I have one confirmation number for the entire trip for four people, and I just need to cancel one of the round trips. Thank you for any info shared.",Southwest,reddit,['Responsiveness']
8380,Spirit,Great people…always fly Sprit because of their low cost flights and convenience of using their app!!,SpiritAir,trip_advisor,['NA']
8381,Damaged luggage,"Somehow the UA baggage handlers managed to put a large tear in the toughest material on my checked luggage. See photo. I've flown many many flights all over the world (1st and 3rd world) and never seen my bag as abused as this. What person, tool or machine handles bags with such force and penetration that a 2 inch gouge is taken out? Add to that the incredibly crappy snack service.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
8382,Flight is good but food is deplorable,"We used emirates for our trip to bangkok. While the flight was comfortable we felt they were really cheap on food. We went for seafood menu and they had seafood pasta. I felt it was a joke. We had one small shrimp and two pieces of calamari, the salad was disgusting and we were left with dry piece of bread to compensate for the luck of food for a long hall. We always travel with emirates but we feel food wise it's getting every time worst than the time before. Hope they will in work on their menu.",Emirates,trip_advisor,['Tangibles']
8383,Arrived early on both flights,"comfortable, didn;t even feel when we touched down and got to Appleton early. Also on return flight got home early. Very comfortable on both flights.",Allegiant,trip_advisor,['Responsiveness']
8384,I fly jet blue whenever I can,"In the last 2 years I have flown with jet blue over and over. I always feel safe with this airline, so most of my domestic flights I choose this airline. The service is usually good. This trip to Vegas was an hour delay going and a few hours coming home but this isnt usually the case so I take that as incidental. While on flight coming home a passenger had medical situation and instantly they asked if anyone on board was a doctor. The attention that was given to the woman having this crisis was very good. When we landed emergency crew took her off instantly. This too made me feel good. I have had situations where my TV wasnt working and have been compensated for it. So I feel this airline and their staff do they to meet the needs of their passengers.",JetBlue,trip_advisor,['Responsiveness']
8385,An excellent flight,"Honestly, JetBlue would be my top choice to fly with. With their on time flights, no issues, great customer service, staff is excellent, legroom on the plane, I have had no issues with them as of yet, unlike Spirit, Delta, I will stick with JetBlue for my travel destinations.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
8386,Pleasant Flight,"Flew to New York with friends on August 27, 2019. Lay over in St. Louis, Missouri for couple of hours which wasn’t too bad at all. Flight crews for Southwest are either comedians and are always friendly. Can not explain more about Southwest Airlines. They are great! They are not only reasonable cost of travel, but also my trusted Airline. Thank you Southwest Airlines 😘",SouthWest,trip_advisor,['Assurance']
8387,My favorite airline in the US,"In an industry that seems to take pride in pissing off their customers (at least in the US), this airline is the exception to that rule. We just flew on them as a partner airline to Qatar Airlines and we really liked them (again). I actually fit in their seats and don't feel like they are a torture chamber. Their customer service is also very nice. They helped us find a faster flight home from JFK to DEN and only charged us a $75 service fee.",JetBlue,trip_advisor,['Assurance']
8388,Great flight,No problems at all. On time with no problems with luggage or check in. Only problem is they don't fly to certain destinations daily. Trip has to be planned around the days they fly to that destination.,Allegiant,trip_advisor,['NA']
8389,HORRIBLE HORRIBLE HORRIBLE,"THE worst airline i have ever flown on.Leaving the plane was delayed 1 hour and would not allow my 4 year old son to use the restroom.He sat in soiled pants for over 2 hours.They do not offer water just ice. RETURN FLIGHT WAS DELAYED 11 HOURS DUE TO THE BRAKES NOT WORKING.No compensation but an 8 dollar voucher.We tried reaching out to Corporate,the CEO,Customer Service no one cares!THIS AIRLINE SHOULD BE SHUT DOWN.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8390,Worst airline ever,"First, they are not cheap. By the time you pay for a bag it’s actually more expensive than prebooking a flight at another airline. Then, not even a bottle of water given out. One carry one, which doesn’t effect the flight cost $52. My first flight was canceled and I had to be moved to an entirely different company because spirit couldn’t uphold the flight it booked. Then on the return trip we spent almost an hour waiting on a gate, arrived at the airport in Fort Lauderdale for my connection at 715. At 8 we still weren’t at a gate. Passengers were missing connecting flights, including myself. This isn’t an airline, it’s a bad joke masquerading as an airline. The plane that took our gate according to the pilot announcement had been waiting an hour for a gate, I don’t know how a company survives like this. Do not fly or allow anyone you know to fly this garbage.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
8391,Good care on domestic routes,Even on a short hop Avianca cabin staff makes you feel comfortable. Staff try to speak English to foreign guests!,Avianca,trip_advisor,['Assurance']
8392,"If Southwest doesn't fly there, I don't go.","No extra charges. No baggage charges for up to 2. All airlines have problems. When there is a problem, Southwest takes care of expenses (hotel, dinner, connections) and you get a free flight. Other airlines have you sleeping in the airport. I will drive up to 3 hours from a Southwest airport to my destination to avoid other airlines. I tried to fly another airline several years ago. Months before, the flight was canceled and we had to choose another. This happened 3 times. The third time I decided not to go to the wedding in Ohio. Ever since, if Southwest doesn't fly there, I don't go.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8393,No funcionan las conexiones a Europa,"Mi esposa y yo tomamos vuelos separados dos dias de la semana a Lima a Barcelona, en los dos fallo la conexion internacional de Avianca y no nos dieron solucion, perdi un dia entero, y tuvimos que sacar nosotros pasaje a Madrid parz legar a tiempo. Muy poca flexibikidad para resolver un problema causado por eklos.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
8394,Flight experience,Worst Worst Worst do never fly with them the Worest customers service ever They changed for every little 🎒 bags Scams,FrontierAirlines,trip_advisor,['Responsiveness']
8395,AmaZing ,I paid extra for the priority seats in the front section of the A380 which was defo worth it for a 14 hour flight. First time with emery ages and first time on an A380 which by the way is massive!!! Nice and spacious and I had a window seat too which meant I could lean to the side for a sleep. I choose the vegetarian Indian meals before hand which was an excellent choice for me as a vegetarian (the Indian meal was recommended to me). All meals were mild but tasty chickpea or paneer Curries (even the breakfast which was strange but it was still tasty) I have sat in the middle 4 seat row and it was not comfortable having to sleep like a pencil in between two strangers so booking a window or isle seat is a must. Staff were friendly and very attentive can’t wait for my next flight. ICE entertainment selection was very impressive too and the 2 hours free WiFi access helped the time pass.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8396,Harassment and threats,De-planed after a large and dangerous fuel spill. Re-boarded only to sit for another hour plus and was singled out multiple times by flight attendants and gestapo over mask “wearing” and not sitting still like a good little boy. I get a better experience from spirit.,SouthWest,trip_advisor,['Responsiveness']
8397,Bumps and Bruised,"Flight canceled, $100 voucher but had to pay $80 to rejoin the A group. Took over 14 hours to arrive home.",SouthWest,trip_advisor,['NA']
8398,Nightmare on Air Canada,"Staff were friendly and courteous and the entertainment package was good. Plane was a Dreamliner which was very cramped and the plane itself was much noisier than any other plane we have flown on before... and we have been on a few. The food was unbelievably bad. Cold, tasteless and of a very poor standard. The milk for teas was frozen in the cartons and the breakfast was a piece of cake and a small yoghurt served on a serviette. On the flight we had two screaming toddlers 4/5 years of age who continuously cried to the annoyance of most of the passengers in our section. During the eight hour flight not one of the many hostesses made any effort to support the Mothers who were obviously struggling.On other flights I have seen hostesses handing out goodies, colouring pencils etc to pacify the children. Hopeless. To cap it all the plane landed like a brick. Needless to say we will find an alternative airline next time we fly to Canada.",AirCanada,trip_advisor,['Responsiveness']
8399,Best airline company,"Very comfortable seats, flight was on time, very friendly crew! I Strongly Recommende it (and wish I could always fly with them)",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
8400,Frontier,"Flight 2 hrs late, then waited a hr on luggage by the time we get it the car rental place is closed that we reserved our car at. stuck at airport every other rental place is sold out!!! Frontier this is really really bad",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
8401,"Smooth arrival, canceled return leg due to winter weather","My flight from Raleigh to Hartford, with a plane change in Baltimore, was pretty smooth and on time on 3/11/22 for my visit to '90s Con. But after winter weather that Saturday, they did not notify me that my Sunday return flight had been canceled and rebooked for Tuesday until an hour before I was scheduled to get to the airport. Needless to say I was pretty upset. I tried getting them to rebook me for later that day on Sunday or Monday. There weren't any openings so I canceled my return flight and booked a last minute flight on Delta (which ended up being delayed to Monday), but that airline got me home. This was my first bad experience with Southwest, but it's not the employees' fault. The guys at the top (for ALL major airlines) need to address winter weather situations and have extra flights on hand for stuff like this -- especially on 'short' days like a Sunday. I would've been happier if they had rebooked me for Monday. They e-mailed me a $250 voucher for my trouble two days later, so I'll definitely fly them again. It just won't be to New England.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8402,Dubai airport is a mess,"Changing flights in Dubai is getting increasingly troublesome. As DBX is emirates' hub and they are so popular, the airport has not grown with the rising number of flights. Security checks are ridiculous. Toilets are not well serviced. ...",Emirates,trip_advisor,['Tangibles']
8403,FRAUD! GO TO AMERICAN OR SPIRIT!,Frontier Airlines is very unprofessional. My flight was changed without my consent or knowledge. When I did arrive at the ticket booth the employees were not there to print the ticket and claimed they were. As a result 30+ had missed their flight and had to pay $119 to get another flight for the next day. When I called they said it doesn't matter if the ticket person wasn't there the flight was missed.,FrontierAirlines,trip_advisor,['Responsiveness']
8404,Worst experience ever with a airline,"On 18-02-24 I was leaving Miami for Atlanta I used booking.com. My first flight was with American Airlines which I didn't have a problem with. I was charged $30 x2 for my luggage which wasn't a problem. While in Miami my wife and I purchased a couple of clothes. On my return flight, it was with Spirits that where the problems started. One Spirits charges $178.00 for both baggage compared to $60 from American Airlines. Second I paid another $125.00 for oversized luggage which she claimed was 30 pounds over. Third, if it was overweight I asked to see so I could verify that let the customers see a couple of outfits did not add up to 30 plus weight difference. I was charged more for luggage then the round trip flight. Going through the TSA they had a problem with my ticket I had to get out of line to see someone else a out the ticket to correct it. Once I gave her my ticket and she looked it up on the computer she said she didn't see anything wrong. I was issued the same ticket with her sign-off on it. I proceeded back to tsa where it did the same thing after a couple of tries he elected to let me proceed. I will never fly Spirit again and inform all my social media followers of my experiences with Spirit have a great day",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8405,Late departure,Late by 30 minutes at airport then another 30 minutes in plane- waiting for passengers from a connecting flight. Tv's would not work during flight. Several people and myself Just made the connecting flight in Halifax- all passengers on board and door ready to close. Maybe the plane was waiting for us?,AirCanada,trip_advisor,['Reliability']
8406,Smooth trip to bumpy slopes,"Great service from MEX to SLC. The flight crew was awesome and friendly. Flights were on time and smooth. The aircraft amenities all worked. And as much as I dislike the personal device entertainment (small screen and have to hold the device), the system worked very well. Gate situation on all legs was orderly and efficient. Happy Trip!",United,trip_advisor,"['Responsiveness', 'Assurance']"
8407,Spirit Sucks,"If I could give Spirit lower than 1 star I would. There were only a couple of great employees in the Charlotte airport, Andrew Waller being one of them. Other than that, this is not a “budget airline.” They charge you the same price as any other airline and treat you like an inconvenience. They won’t even give you a cup of ice on the plane. The flight attendants for all 4 flights were rude & incompetent. They make horrible jokes and continue forcing you to listen over the intercom. They even had the nerve to joke about not offering you anything complimentary. All in all, we paid over $1,000 for horrible service and a seat we couldn’t fit in. DO NOT FLY SPIRIT. Spend your money on a flight that will give you enough legroom and complimentary drinks and snacks. Allegiant is a much better “budget friendly” option.",SpiritAir,trip_advisor,['Assurance']
8408,Worse airlines experience ever.,"The flight was delayed for weather reasons which is understand, however multiple flights to/from other destinations were landing and taking off during the entirety of the delay. we were also informed of the requirement of masks do to the pandemic, also understandable as it is required per instructions of local governments we had our own, those who needed new ones were charged for them. The flight was OVER booked... So obviously not really caring about the pandemic. Hidden fees all over, bought tickets had to PAY to sit next to one another even though tickets were purchased at the same time about 6 days prior. Cabin pressure was all over the place multiple people (at least 6 by my count) got nauseous and vomited. No complimentary refreshments or sanitizers. While loading and unloading the plane they were unorganized and did not have a plan to help mitigate passenger contact. Will never fly with them again. This flight at time of purchase was just under Delta's cost, however when checking in (which was its own hassle as the site is not mobile friendly, nor do they communicate quickly as it took us in roughly 8 hours to check in) it cost us 200$ More than Delta. They are cheaper only by initial appearance. Do not fly with this airlines. You will regret it.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8409,Going Downhill FAST,"Southwest Airlines is going downhill fast. They cancelled my flight and decided to put me on a flight AFTER Christmas. After waiting for 45 minutes for help, their staff at TPA was extremely rude and unaccommodating. After lying to me, they told me to my face to fly another airline, so they at least got one thing right!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8410,Good Job with handicapped transit,"My wife walks with a cane and United did an excellent job helping her to and from Calgary even though we had to change planes in San Francisco (SFO) where the main runway was shut down, probably to use it as a homeless camp. United’s folks were uniformly helpful, courteous and cheerful.",United,trip_advisor,['Assurance']
8411,This is why I never fly United,"I never fly United and I never write reviews but unfortunately today, I’m doing both. 1) Our flight was originally scheduled for 8am, but we received an email at 12:35am that the flight would be delayed 8 hours and would depart at 4pm. 2) We got to the airport and found our gate and noticed that the flight had been delayed (not communicated by email at the time) 3) while waiting on the plane, we were then told about 30 mins later that our flight was changed to another gate. 4) The flight was delayed 2 different times at that gate, and when we were finally boarding around 4:40pm, we were denied access because we were “at the wrong gate” and we were supposed to be back at the original gate we started at; however, this was not communicated once again. 5) Now we are back at the original gate, and everyone is standing around waiting for passengers to exit the flight and we are told we will not be leaving until 5:35pm. 6) Finally seated on the floor near the gate, we receive an email that our gate had been changed again to a totally new gate. 7) Before moving all of our things, I walked over to the gate to clarify the change, and when I politely asked “So this is for sure the gate for…” the attendant abruptly interrupted me “YES THIS IS FLIGHT 5580” and I responded with “Well it would be best to communicate over the speaker because there are a lot of people standing down at the other gate” and she responded with “Uh yea, we are sending out message but everyone should already know where the flight is supposed to be” and I said “well there has been almost 0 communication since we arrived at the airport, so please just communicate.” 8) 10 hours later, we are boarded in a janky airplane, finally headed to Houston. I get delays, but I don’t understand the inability to communicate with the customers whose time is valuable. Again, I never fly United and at least I feel affirmed in why. Hope our bags are correctly delivered to our destination and United customer service compensates the passengers impacted by these avoidable inconveniences.",United,trip_advisor,['Responsiveness']
8412,Great service,"Super great and friendly service! Flight attendants were super helpful and funny and personable. I had tons of legroom, good drinks as well.",AirCanada,trip_advisor,['Assurance']
8413,great price but nichols and dime you to death,"This is a great airline, except its not as cheap as advertise. You have to pay extra if you book a seat. extra for all luggage, even carry on. extra to get on first, extra if you call in for your flight. They are on time unless its weather related, which of course is not their fault.",Allegiant,trip_advisor,['Responsiveness']
8414,Cattle Car Carrier/No Benefit With Upgrade,"My husband talked me into giving Southwest Airlines another try when visiting a friend in KC, MO, from Sacramento. It had been a decade since my last flight, and the price was most affordable. Flying is a thrill and a luxury for me, not like taking a subway, and when I fly I like to have a window seat with a clear view. For me it's half the fun to see our beautiful country from up high. I also expect the basics, a clean vessel and safe flight. First of all, there is absolutely NO REASON to pay the extra $20 for whatever improved seating you are hoping to find with the stadium style seating mode. It guarantees NOTHING!!! On this recent series of four flights, my four boarding positions were always A06-07 which should have ensure the seats I wanted. Without sounding insensitive, about thirty passengers would get on first who had special needs and sat in the choicest seats without the upgrade cost I paid which left me over the wing or in the cheap seats. The pre-board lining up at the numbered poles based on boarding number on ticket is akin to going to the greyhound station or returning from elementary school recess and no one really abides by the number given, a travel free-for-all. The cabin felt like it was never tidied up between boarding, magazines awry, seat belts disshuffled, not a hint of disinfectant in the air. Worrisome with the chorus of coughing heard and knowing that air was recirculating to a your nose. In all fairness, the attendants were always pleasant and accommodating. The pilots are exceptional and drive the 737 like a sports car, very smoothly, and I am very confident with their skill. The fare is competitive. Between the cattle car boarding, no guarantee of the seat I expect and at a higher cost, and the possibility of the killer 737 MAX being reinstated, I think I'll pay a little more with another carrier and have a set seat and civility.",SouthWest,trip_advisor,['Tangibles']
8415,The airline that does it right,"If you like flying in large leather seats with lots of legroom ,all you can eat snacks and free WiFi tv and movies at a decent price then fly jet blue.If you don’t then fly United or American where you are squeezed into your seat or the toilet",JetBlue,trip_advisor,['Tangibles']
8416,Always enjoyable and a pleasure,"I love these folks!! I haven't flown with them recently, however, all times I HAVE flown with them the crew is friendly and accommodating. They go out of their way to take off and arrive on time and they always seem to work hard to make it a pleasurable trip. Thanks guys for a great job!!",SouthWest,trip_advisor,['NA']
8417,Worst Customer Service I've experienced to date.,"So our departing flight was an absolute nightmare. Firstly, we were forced to check our carry on despite every other persons carry on being larger than ours (we were not required to do this on our return flight). Then we missed our departing flight; no last call...no nothing. Their policy for this is no refunds; ok fine. But then the customer service was so awful, I am actually disturbed by how poorly we were treated. First the only person onsite refused to talk to us and only told us we had to rebook. She wouldn't tell us where to go or how to reach customer service. We finally got ahold of someone via the phone and they literally laughed at us and did not offer any alternative flights. We ended up rebooking through southwest at an ridiculous price, but at least they helped us find a flight in a timely manner. Then once we finally arrived at our destination, we had to pick up our bag from the baggage claim office. No one was there. When we finally saw a woman with an Allegiant shirt on, we asked her to open the door (We could literally see our bag through the window). She told us she wouldn't help us, then proceeded to YELL at us that she was not on the clock when we asked where we could find someone to help. Okay, vent over. The return flight was smoother and the flight personnel were at least polite. If your looking for a barebones airline for a cheap price this is the place. But god forbid anything goes wrong - they will not lift a finger to help you with anything. I had never used nor heard of this airline before booking. I will definitely be booking elsewhere from now on.",Allegiant,trip_advisor,['Responsiveness']
8418,Worst airline in the world.,Airline would not cha he ticket at airport they made me miss my flight. They said have to ring helpline waited over 2 hours by then my check in closes. Never will fly Emirates again. They don't care.,Emirates,trip_advisor,['Responsiveness']
8419,If I could give them a negative rating I would!,"This company should standard issue and require their employees to wear masks at the way the have completely robbed me of $600. Booked flights in early March to fly Easter week, flights were obviously cancelled due to the pandemic and now they are telling me I should have re-booked flights... yeah, when? During this national shutdown, flights were basically nonexistent. I wouldn't step a foot on one of their flights even if a seat was given to me for free! They are liars, thieves and have no morals or decency. Avoid this airline at all cost, if this is they way they treat customers, I can only imagine how they cut costs on maintenance and repairs. My credit card is now handling my dispute since its been 5 months now and they still will not (at minimum) let me talk to a supervisor. I've been on hold since March 23th. Lol.",FrontierAirlines,trip_advisor,['Assurance']
8420,$99 personal bag fee scam!!!,"My wife was flying with my son and I made sure we paid for a checked bag for them. She also took a backpack so she could have food and diapers for my son on the plane. She put her small purses inside the backpack so there was only one bag. She leaves from San Diego and there are no issues, at her layover in Denver as she is boarding, trying to get my 2 year old, the gate agent tells her her small backpack doesn’t fit. Was in a line of people, trying to jungle my toddler and embarrassed cause she was now “holding up the line” was forced to pay $99 for the bag! The same bag that was approved in San Diego and has baby supplies in it. She was too flustered to argue or “prove” her Swissgear 3760 ScanSmart Laptop Backpack from Sam club would fit. Come to find out these gate agents get $10 commission per bag they charge the $99 to. This kind of scam has to be stopped and is insane when you’re traveling with a kid. Recommend you fly another airline.",FrontierAirlines,trip_advisor,['Responsiveness']
8421,My trip to my grandaughter's graduation in Vermont,"A comfortable flight but I didn't realize how huge O'Hare aiport was-got lost a few times to find my next flight to Burlington, Vermont",AirCanada,trip_advisor,['Tangibles']
8422,Easy flight from Austin to Las Vegas,"A long planned trip to Austin Texas from Chicago was upset when I suddenly had to go to Las Vegas for a work convention instead of back home to Chicago. It was Formula 1 weekend in Austin so I thought getting a flight to Vegas would be an issue. I've never flown allegiant airlines, but it was a good experience. IMPORTANT NOTE: allegiant airlines flies out of a completely different terminal at the Austin airport than most flights...by the time I figured that out I was running late and it was $20 cab ride to the ""other"" terminal...don't make the same mistake I made! (they have a free shuttle to the ""other"" terminal, but like I said, I was running late).",Allegiant,trip_advisor,['Tangibles']
8423,Horrible airline,"Horrible experience they charge everything I mean EVERYTHING, so unorganized they don’t let you know when flights are delayed NEVER AGAIN!!!!!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
8424,Great value friendly staff,"the luggage no fee and nice staff carries over to client satisfaction, and i find pax to be also nice and friendly. when you dont nick;e and dime pax, they are on a happy and friendly mood! Nice Nice staff, from phone reps, to ground, to air. although seats not asigned never had a problem. happy to continue using for my domestic needs",SouthWest,trip_advisor,['Tangibles']
8425,Number one in USA,"Nice, perfectly uneventful flight. Service was great, flight was over in no time at all. I'll be flying with Air Canada again.",AirCanada,trip_advisor,['Assurance']
8426,Comfort,This airline company is fantastic. They have TV and radio in front of you. The meals are very nice and all drinks are included. The staff are very helpful and friendly. All in all a great experience,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8427,Not worth the savings,"The old adage is true... you get what you pay for. This was a test for me to see if it was worth the savings, but in every way possible, it was not. The seats are the most uncomfortable they can be. The bottoms have no cushion in them at all and are just a step up from metal bleachers as far as comfort goes. With no ability to recline the seat at all, you are stuck in an upright position the entire flight. Add to that the bare minimum of leg room, and your legs and back will be cramping in no time at all. The money you save quickly starts to disappear if you want anything extra. Traveling as a family and want to ensure that you can sit together.... Pay to pick your seats. Need a carry on and not just a personal item that is defined as barely being bigger than a fanny pack... Pay for a carry on. Are you thirsty or hungry on your flight? Pay $2 - $6 for drinks and snacks. Ultimately, if you are taking a short flight of less than an hour, I suppose it would be possible to tolerate the uncomfortable conditions. But as I looked up from my seat I could see the wires through the gaps in the paneling. I was really hoping for a good experience, but it just wasn't there.",Allegiant,trip_advisor,['Tangibles']
8428,Delta Air’s NEGLECT Costed us MONEY and TIME,"Please read Review sent to Delta Air: Our flight from Toronto to ATLANTA to Belize on NOVEMBER 13, 2019: My husband and I missed our connecting flight from Atlanta to Belize ,on Delta 2551, which was supposed to leave at 6:15 AM however didn't end up taking off until 10-11 AM which made us miss our connecting flight to Belize that left Atlanta at 10:15 AM. First delay was due to the plane not being warmed up. An hour later, we finally boarded and then the Pilot informed us that the plane had a frozen water line. We were were parked on the tarmac for 4 hours before the plane took off. Due to this, we arrived in Atlanta around 11 AM where we missed our connecting flight to Belize. Delta crew didn't give us any direct guidance and were pretty quiet about the situation. We ended up staying in Atlanta for one night and missed our hotel reservation for our first night in Belize. We lost the booking and money paid since the hotel in Belize denied request for credit, we lost a day of our vacation and instead spent the whole day in Atlanta hotel room rebooking our accommodations including car rental for our 10 day trip itinerary. The best delta could offer was a 75 dollar airline credit (we declined) and our return fight to be moved a day later which we had to accept but made me lose a day off that I allotted prior to returning back to work. The journey to Belize through Delta was unfortunately and am very sorry to say, a complete chaos. Atlanta was cold so we decided to stay in the budget hotel they provided us. I wish they made up for the MISTAKE and gave us a better venue perhaps closer to establishments especially with the cold weather and not being prepared for that. Instead we stayed in our room with the view of the highway. and spent the day calling 3 hotels in Belize, 1 in Guatamala (as part of our trip itinerary), a car rental, expedia, delta and arranged the booking changes we had to make in order to accomodate to our new arrival date which messed up with the day to day schedule of our trip. As a result, we lost some money and paid over pricey dinner at the Atlanta hotel since the dinner voucher was only valid in the airport. We didn't have much option due to the frigid temperature and didn't want to spend more money on a cab. Delta denied to refund us for the hotel that we paid for our first night in Belize after we asked. In addition, we moved 3 different hotel rooms on the first 3 consecutive nights of our vacation since our resort in Belize didn't have the same available room! We lost 400 CAD dollars plus both of our 1 DAY PAID VACATION (1 day in Atlanta of our 10 paid vacation) and 1 DAY OFF to recuperate before getting back to work. We got back home at 2:00 am Monday morning and then had to work at 8:30 am. We accepted the next day return flight since we needed to make up for the lost day to suit our 10 day itinerary due to our trip being booked-solid for 10 days that included tours. Since Delta failed to get us to our main destination on schedule, this made a HUGE inconvenience between TIME AND MONEY. I would appreciate reimbursement of what we lost in hotel booking for the first night, roaming and long distance fees,dinner we paid in Atlanta and our 1 DAY PAID VACATION DAY COMBINED. We are not asking for anything other than what we feel is owed to us in monetary value while this doesn't include the time, stress and inconvenience that this delay have caused us. Like all others, our time is very important and valuable. We would appreciate to be compensated for the damages.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
8429,I would avoid this airline at all costs - they dont care,"This was the WORST most INHUMANE experience we've ever had to date, with any airline. no support or guidance from the Emirates team - in fact they shouted and laughed at us Flights were cancelled the Tuesday before we were due to fly because of extreme weather, which is understandable, BUT the Wednesday after we were still told to come to the airport, even though no Tuesday passengers had flown. Our flight was rescheduled 6 times, and then eventually cancelled just after midnight. We were told to stay at the airport until 9am the following day to maybe get a flight NO FOOD, WATER OR ACCOMODEATION was provided at all, and when I asked for a blanket to sleep on the floor I was laughed at. My reason for asking was I have very severe arthritis and my hips are fusing together so sleeping on a marble floor was very painful - this was not respected or taken seriously at all. There was another passenger with Type one Diabetes who was also accused of making diabetes up as the staff did not know what it was There has been no information or system in rebooking flights, Customers form Thursday onwards have been checked in, but all of the Tuesday and Wednesday passengers have been TOTALLY ignored and bullied into buying incredibly inflated new tickets The airport itself is chaos and a huge health and safety violation. Yesterday there were 35,000 passengers in the airport and only 2 members of staff on the help desk. Everyone received the same information which was totally useless and just sent everyone around in circles. the web chat kicked people out immediately and the phone lines were impossible to access, the ONLY people that managed to get through were those who requested that relatives they have in INDIA call to reshedule their flight So far we have had to spend 48 hours on the airport floor with no support, rude mocking staff and have had to fork out more money finding a hotel locally which emirates have expressed no intention to help with at all This is the WORST experience I have ever had with any airline, Ryan air was more comfortable and had much kinder and respectful staff We still have no idea at all about when our flight will be, according to Emirates they cant do anything because on their system we have already flown, which is absurd I understand that the rain was out of their control, but its been over 72 hours since the rain and their organisation and procedure to help guide us through it has been totally appalling I would avoid this airline at all costs, all they care about is money",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8430,horror,"We had a flight from madrid to honoululu through amsterdam , Los Angeles and returning via salt lake city and atlanta. one more time i want to state that the airplanes in all cases have extreme small seats, which are also dirty. even in 6 hours flights the only thing they will offer you is a drink and a tkny snack which compared to many european airlines is ridiculous. The service in general is quite bad and the onboarding experience has been horrible. the so called entertainment system is outdated and the touch screen ( say what ?? ) does not work good. try to play a game and you will see you will give up in a minute. on top, even you are from sky team elite, they wont give you any special treatment!! I really wonder if anyone in Delta management ever gets into their own flights in their main cabin??? I really needed to write this since enough is enough!! no more delta flights!!",Delta,trip_advisor,['Responsiveness']
8431,How does anyone actually work for such a disappointing company,"At least 10 plane changes. Four seat changes that were not authorized by me. No phone calls. Just a vanilla email telling us of flight changes and seat changes. We paid for preferred exit aisles seats. They moved my girlfriends seat, but not mine. I call, but the reservation number does allow them to credit you fir the seat chanfe. You have to call another number. Shockingly - you are put on hold forever !,, Air canada sucks. West jet rocks.",AirCanada,trip_advisor,['Responsiveness']
8432,Delay air should be there name,"Every time we flew Allegiant Ait we were delayed at least 1.5 hours to 3 hours and they don’t care. I tried to contact them ane the leu me know they don’t care. If you like setting in the airport, not knowing when or if you will fly out and time does not matter, this is the air line for you. And to make up for not flying out on time they are nasty to you both on the phone and in person. Cheep is only if it does not cost more in the long run. And you pay for your snacks and every piece of luggage. Oh and they don’t care",Allegiant,trip_advisor,['Responsiveness']
8433,Family Vacation to Cancun,"We are a family of 5. We flew to cancun from calgary. 6 hour flight,we were so disappointed that there was no snack for that long of a flight,not even the usual pretzels.You are expected to either bring your own snacks(which i highly recommend) or buy it onboard. On our way to Cancun, we bought the lunch wraps onboard. It was so soggy, our kids didnt even touch it.The coffee was horrible. On our way back, we bought food before boarding. Otherwise, service was really good, all the crew members were very helpful and friendly. Our 3 year old got sick on the flight and started throwing up,the crew went out of their way to help us. Seats are very comfortable and they had a really good selection of movies onboard.",AirCanada,trip_advisor,['Assurance']
8434,DELAY,we were backing up ready to leave when pilot came on and said we have to go back to the gate because some lady had to get off the plane rediculousi'm sorry but u cant make 150 people wait an hour because u had change of heart.when your on plane your on plane also applies for people that are late its not a taxi sit and wait,Allegiant,trip_advisor,['Responsiveness']
8435,All around worst Airline,"Family reunion/Quinceañera trip planned (5 adults, 2 children) and tickets bought well ahead of time, flights get canceled 2 nights before the scheduled flight without explanation and the customer ""service"" agent says there is nothing they can do about it. If we want to take the next available flight, it wont be until the day AFTER the party. If we want to fly with a different airline it will have to be completely out of pocket as FRONTIER said refunds will take 7 days, and not even the full refund. Best they would offer and only after making a fuss was $50.00 per passenger towards our NEXT flight with FRONTIER. As if I'd put myself through dealing with this mess of an airline again.",FrontierAirlines,trip_advisor,['Responsiveness']
8436,Delta Airlines,"Most staff we encountered were great!!! Check ins were fast and staff was very pleasant. The problems are the women who have to search people ie ms Walters had horrible attitude, no home training and almost knocked me over. Had a back brace on with letter from dr, she called it a waist trainer, wowwww, she tried to act like she didn't when I called her out, smh. Other than that great experience with everyone else, be careful though, you can wind up spinning a lot of money on those layovers.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8437,Great price Ontime,I fly Generally every 4 mos Memphis to StPete Always on time .pleasant trip Great price! Wait til a little late to ck in to avoid getting that Middle assigned seat,Allegiant,trip_advisor,['Reliability']
8438,Smooth sailing,"I was very pleased with how quick and efficient the boarding and takeoff process was. There were 4 flight attendants which may have been more than necessary but very helpful. The bag checkin process was very easy. All of the staff couldn't have been nicer. I was hestitant to fly Allegiant after reading some other reviews but took the chance and glad I did since the price was far cheaper than other airlines. I fly out of Knoxville to Newark. Knoxville is a smaller airport which may be part of the reason everything went smoothly, but I would definitely fly them again",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
8439,Joke show,"What a JOKE of an airline. I will never fly United again. Guess a backpack is considered too big for a carry on now? My fiancé being pregnant and suffers from anxiety was forced to check in her tiny carry on size bag with all of her necessities. Meanwhile I see others with massive suitcases bringing their bags on the airline. Every single staff member is rude and USELESS, almost purposefully NOT trying to help ANYONE. Don’t ever treat someone like they are dirt just because they didn’t buy your ridiculously expensive premium ticket. I would love to know how these people even got hired. What a sad company. I’ll say it again, NEVER flying United again. I still can’t wrap my head around their lack of care or empathy. No clue how these people look in the mirror daily.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8440,Ridiculous supervisor on duty,"It really is a shame that Avianca is one of the few airlines that travels to El Salvador non stop. My uncle who is elderly and in a wheelchair had 1 luggage that weighed 16 lbs, a carry on that weighed 8 lbs, and 2 fans that weighed 16 lbs together. The 2 fans were taped together with so much tape, there was no way they would come apart. We even added a handle so that my uncle to carry them. The supervisor refused to let us count it as one box and told us we should have put it in one box even though there was no way they were coming apart. She wanted to charge us $40 for a 5.5 lb box and $175 for the 2nd 5.5 lb box. Really?! We then asked for a large bag (which we knew they had, but just didn’t want to give us), and she said they didn’t have any. This airline is becoming so petty, and it’s all about their bottom line. What ever happened to customer service and remembering why you all are still in business? I truly hope that another airline comes along and takes ALL of your business, and maybe then you will learn how to treat your customers.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
8441,Experience on flight,"Southwest flight round trip from Oakland to Raleigh was on time with good connections. The airplane was clean, the staff helpful, friendly and competent. Of course there is no baggage fee and the fare was cheaper than other airlines.",SouthWest,trip_advisor,"['Reliability', 'Assurance']"
8442,Jet Blue from West Palm Beach,Wonderful experience... courteous service... understanding personnel. Our flight was delayed and the agents kindly switched us to another flight that was leaving earlier. Flight attendants were dry helpful and went out of their way to Make us comfortable.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8443,Vacation time,"My fiancée and I recently went on holidays in los Cabo , Mexico, unfortunately we had a lay over in Denver . I was surprised how easy and convenient united made the transition from plane to plane for us . We did the same trip home with another airline that was not able to match the service received from united airlines . Thanks for the safe and pleasant transportation to los Cabo and we will be flying with united airlines again . On a side note , I paid for better leg room in our seats and they sold me emergency row seating for 52$ usd extra , for a seat that doesn’t recline and comes with responsibility if emergency? I wasn’t aware of this but it should not be an extra charge ,...",United,trip_advisor,['Responsiveness']
8444,We didn’t need a damm visa,"We couldn’t check in on line the night before because we were told we were selected for a random security check. When we showed up at the airport the next morning and went to check in we ended up with a Hispanic female employee at the counter. I explained our situation and she pretty much ignored me for the first five minutes. When she did speak I couldn’t understand a word she said. Her English was terrible. After five minutes she said we can’t check in because we don’t have our visa. I told her we are American citizens born in the USA and only going to Canada for a week and we don’t need a visa. She said yes, it just started. She said we have to go on the line to get the visa. I said what line and she said on the computer line. Our friends who we were traveling with checked in ten minutes before us with no visa and no problem. After 20 minutes she said she could get us to Seattle but not to Canada. At that point I wanted to choke her. My wife was having a nervous breakdown for fear of missing our flight. Finally after a half hour with her talking to someone on the phone she said its OK. Here are your passes. She said the person who got our tickets typed in the wrong code which was BS because I was the one who got the tickets and there was no code to type in. After contacting the president of Delta they told me they would look into it and give me a few extra miles. I’m still waiting.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8445,Flying with grandkids,"Traveling with little ones is always a stressful time. But getting to board ahead of most of the travelers was a big plus. To pass time, my 8 year old grandson and I compiled a questionnaire for the cockpit crew. A none uniform pilot was traveling in the jump seat and took the time to come to our seats and answer the questions in person! My little grandson is interested in aviation and got to fly in a small plane while visiting with us. So getting the attention of a professional on the flight was a real highlight and something my grandson will remember for the rest of his life! This is the kind of service that is highly appreciated!",SouthWest,trip_advisor,['Responsiveness']
8446,Poorly maintained aircraft,"Poorly maintained aircraft. Broken air vent outlet and broken power outlet on two seperate recent flights. In addition, my Delta flight was delayed more than three hours and Delta provided me with a $15 meal voucher. This adds insult to injury, the delayed flight was out of Boston Logan Airport, and the cost of a hamburger or sandwich without a beverage is a minimum of $17.95. C'mon Delta, this meal voucher should be at least $25. Finally, Delta makes a big deal out of 'CONNECT TO FAST, FREE WI-FI & MESSAGING.' This is a joke, the Internet speed is less than 2 Mbps, with poor connectivity and constant dropouts. Once again I experienced this 'Free WiFi' to be uselessly slow on multiple recent flights. Delta's claim of CONNECT TO FAST, FREE WI-FI & MESSAGING is fake false advertising IMHO.",Delta,trip_advisor,"['Tangibles', 'Reliability']"
8447,Worst airline to fly from non-major US airports to Canada,"Several times my flights have gotten delayed by more than 5 hours for, strangely, the same reason: ""delayed due to a technical issue from an earlier flight which is causing the aircraft that is scheduled to operate your flight to arrive late"". Seems to me a bad planning from the airline rather than technical issues. Seriously? Really long delays in less than 2 months flying with Air Canada from US. Avoid this airline if you aren't flying from a major US airport. Looks like they can't plan well the itineraries for mid-sized planes.",AirCanada,trip_advisor,['Reliability']
8448,This airline is a fraud!,"This airline doesn’t even deserve 1 star. We were flying from SFO to DEN. Astonishingly bad customer service and rude for absolutely no reason at all, these employees are poorly trained. The manager in the end didn't let about 10 passengers board on our flight for absolutely no reason, just because she feels powerful in her role. I was already past the hallway, just waiting for my partner and the employee kicked me back out to the gate exit. Some others were trying to pay for their oversized personal items and were denied to do so. Another passenger was refused to board the plane, even when his family of 4 were already on it, his family had to get off the plane because of course they weren't going to fly without their complete party. We were all denied boarding our flight and she didn't offer a reason as to why, I asked the other crew members what her name was, they stated she was the manager and that her name was confidential, but I believe her name was Tammy. In the end we lost not only our money, but our time as well. We had to book another same day flight via United Airlines for $600. I've been trying to get my money back for the Frontier flight, but customer service 1800 says that their system shows that I did board the flight. Which also raises a myriad of questions about liability, security, customer service, and reliability of all the computerized tracking. Shouldn't it be important to know who's on the plane? What an unforgettable experience. I will ensure I do not travel with Frontier again. I should be entitled to compensation and the airline should take disciplinary action against flight attendants that are too heavy-handed. ""The law prohibits air carriers from denying a passenger traveling on a confirmed reservation permission to board, or involuntarily removing that passenger from the aircraft, once a passenger has checked in for the flight and had his/her ticket scanned.""",FrontierAirlines,trip_advisor,['Responsiveness']
8449,Too many people in too small a plane,"We always fly economy so used to tight seating. The seating on the LA - Lihue (Hawaii) was way too tight however. This is 5 hour flight, pretty long. they had us packed in super tight, 6 wide and very tight seat pitch almost no foot room. Further on both flights we had to sit next to n next to problem passengers. Crew is 1st rate - but only so much they can do. This might be bear-able for 1-2 hour hop but really miserable. My suggestion to Airline industry is to publish seating area (width and pitch) when you buy ticket. Again we are cheapskates but next long flight I will think twice before choosing delta.",Delta,trip_advisor,['Tangibles']
8450,Horrible Customer and Communication,This is the most unorganized airline I have ever flown. What people say is true! Tons of flight delays/ no accommodation. Employees are no knowledgeable on helping to assist passengers in these times. You bad have to talk to a machine. This has taught me a lesson. You can’t compromise cheap for great customer service and a pieces of mind! I will never cheat on Delta again!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8451,Just fabulous,Emirates business class is the best I have flown .... more room and not as close together as some other airlines. Food and wine excellent.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8452,I fly this route often.,"The only gripe I have is the flight is sooo early. I love the prices, and the service is just fine, thank you. I fly for both business and personal reasons and my son takes these flights ehenever he visits. It's a great deal for a broke dude. Their website is terrible. It needs a complete revamp by someone or a bunch of someones who have a preference for clarity and transparency. I did think of another gripe: it's pretty annoying that on the website, every step along the way, they want to ""give"" me a credit card to ""make my life easier"". What a bunch of nonsense. Either be an airline or be a bank. Make a decision.",Allegiant,trip_advisor,['Responsiveness']
8453,It can get worse,I have been a million miler on more than one airline since 1988. Airlines are completely managed by unions. Nobody cares about the passengers. We have been in the LAS Airport all day and not one honest answer has been given to anyone. They lie about everything and nobody gets fired. So you put up with terrible customer service or you buy a jet. United used to be one of the good ones. Not anymore. They could care less. The lady working the flight said that pilots will even taxi to runway and turn back saying they are out of time. Horrible. But you keep your jobs. Somehow??,United,trip_advisor,['Responsiveness']
8454,Pleasanrt experience,"The flight left Seattle on time. There was a connection in Detroit, which also left on time. We arrived at our destination 5 minutes earlier than the scheduled time. The aircraft was clean, the cabin stewardesses (no male stewards on this particular flight) were attentive, competent, and kept us well supplied with beverages, & snacks. In flight entertainment enjoyable (take your own earbuds/earphones) although one in our party had a monitor that did not work. All our luggage arrived when we did, a plus.",Delta,trip_advisor,['Responsiveness']
8455,Nice flight but the seats needs to be refreshed!,"Last January 23, 2019 my friend and I flew from Orlando to San Juan. The check-in process was good. As always, the seats aren't the most confortable but that the norms in most economy Airline. Cabin staff service was very good. The only thing is that everyone brings a ""supposed carry on"". I had a backpack and put it in the baggage overhead . A lady with an elephant size luggage that was late, proceeded to took my BP and pretended to move it three seat behind in orderto accommodate her baggage!! I told her that it is not fair because I was on time in my seat. It was an unpleasant experience. I think all the main Airlines need to establish moore effectively politic in this matters. The flight was smooth and the ground service nice.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8456,The B777-300 is very dated! ,"Emirates staff are excellent. The East lounge in Dublin airport is an improvement (last was terrible) over the past facility. Aircrafts interior ...naw, time for an upgrade. With other alternative airlines on offer to Middle East and the Far East I think Emirates are slipping backwards. Also pricy at this stage for what you get.",Emirates,trip_advisor,['Tangibles']
8457,La peor aerolínea ,"Que basura de aerolínea. Compramos nuestros pasajes con mese de anticipación. Durante los meses previos al viaja recibíamos constantes emails de que había cambios en la reserva. En conclusión tuvimos que hacer un cambio “Voluntario” forzadamente a nuestra reserva, porque nuestro vuelo ya no estaba disponible. Teníamos conexiones internacionales de ida y vuelta que con el nuevo intineranio teníamos posibilidad de perder. Terminamos pagando extra para que nos metieran en el vuelo que habíamos reservado inicialmente. Porfavor eviten esta aerolínea a toda costa. Es una pérdida de tiempo y dinero aparte de que la calidad está en el suelo. Siento pena y asco por avianca.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
8458,Estafa,"Esta compañía debería ser vetada tanto por el gobierno como por los usuarios ya que está haciendo cargo extras hasta por traer una caja de pollo campero te cobran hasta setenta dollares extra, unos completos abusivos. Ojalá las autoridades hagan algo al respecto.",Avianca,trip_advisor,['NA']
8459,Flying home for a visit,"The flight was fine. It would be nice to know if the people wearing masks are sick, or just taking precautions. Perhaps the airline should pre-screen these folks given what is going on in the world. People have a right to wera masks and other passengers have the right to perhaps not take that flight if people are indeed ill..",SouthWest,trip_advisor,['Assurance']
8460,Terrible airline,Terrible experience. Rude supervisor at baggage drop-off charged me 100$ for 2-3 kgs overweight. I was never charged that fee before. Food is disgusting and flight attendants are rude. Flights are constantly delayed.,AirCanada,trip_advisor,['Responsiveness']
8461,A relaxing flight,"The whole crew shared their passion for their job from the very beginning. They had been really friendly, professional but still had so much fun and smile to share. Please continue with the funny announcement. The flight was in-time. Boarding etc. was accurate and fast. Nothing to complain.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
8462,"Trip from Hell; rude staff, wrecked baggage & massive delays","My friend flew home from Toronto to Birmingham with a layover in Munich. Her experience with Air Canada was by far the worst I have ever heard from any airline. She told me of rude staff and passengers (although this was most likely fueled by massive delays at Toronto Pearson). Her baggage looked like a dog had chewed it and many of her more fragile possessions were smashed. I have similar stories from this airline with many of my friends who have travelled with them reporting them as non-commicative, rude staff and massive delays. Safe to say I am happy I have not booked to fly long distance with them in the near future and I do not plan to in the future unless I hear of major imporvements.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8463,The comfort makes a long flight bearable ,Flying from Toronto to Hong Kong is a 16 hour affair. Spending extra for business class is a justifiable luxury. Food and drinks are plentiful. Seat is comfortable and can turn into a flat bed. The only draw back was the orientations of the seats isolate you and your mates. I felt lonely during the 16 hours.,AirCanada,trip_advisor,['Tangibles']
8464,Very Affordable,"We actually did a round trip but flew back via TPA. The flight was fast and very reasonably priced. The seats didn’t recline so I doubt I could do a longer trip this way. One drawback - to disembark the plane at Orlando, we were instructed to remain seated until the row in front of us was emptied. On the flight back, no such instructions were issued and the people were standing and crowding the aisle all the way down even when they were seated well behind us. I didn’t care for people standing over our seats - masks or not! So much for social distancing!!",SpiritAir,trip_advisor,['Responsiveness']
8465,Trip to NYC,"The fleet used to and from JFK was much better in terms of seats than when I usually use JetBlue to Fort Lauderdale from Barbados. This alone enhances the travel experience. The in-flight WiFi didn't work and to JetBlue's credit, they do give you a credit when that happens. The in-flight entertainment was a lot better as well and I got to watch Deadpool 2 going up to JFK. The service from the entire crew was great - friendly, fun and considerate and that's for both legs of my trip.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
8466,Pésima aerolínea AVIANCA,"Que tristeza como es Avianca de hoy. El personal en tierra y a bordo no son sensible y amables, la comida PERDÓN no hay ese servicio de SCL-BOG en clase Ejecutiva y menos en económica. RECOMIENDO NO COMPRAR PASAJE POR ESTA AEROLÍNEA. Cobran hasta el respiro. Y lo que uno paga no se reflejado en el Servicio. Ojalá algún día vuelva Avianca ha ser lo que era.",Avianca,trip_advisor,['Responsiveness']
8467,Excellent service and amenities,I was extremely satisfied with my recent flight with Emirates. SEA to DXB on March 5th. Everything went smooth and efficient. STEPHANIE (hostess) made my flight very comfortable. Great communication and excellent service provided. she made our 14hr flight feel like business class. My family and I are greatly appreciative. We were stitting in middle row 31 and flight was comfortable and even arrived to Dubai early. I will fly with Emriates for life and god willing try business and first class one day.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8468,Not all seats are the same in Premium Economy,"Flight left on time and arrived on time; no issue there. Having paid for Premium Economy, we quickly discovered that not all seat are the same and that the seats in the last row did not recline as far back as all the others; consequently, we were left with much less room when the seats in front reclined. Also, Premium Economy appears to be when deadheading flight attendants end up and become an issue when the crew started to blatenlty pay more attention to the deadheading FAs than to the paying customers.",AirCanada,trip_advisor,['Tangibles']
8469,Regular delays and cancellations,"I previously would rave about Southwest because flights were always on time and the customer service was great. Too many recent flights have been cancelled or delayed with little to no information. When explanations are given, they are often questionable. The service reps don’t seem to know what’s going on and give different reasons for the delay/cancellation.",SouthWest,trip_advisor,['Responsiveness']
8470,"Good service, friendly staff","Our first time on JetBlue. It was way better than we had expected for a discount carrier. The aircraft had more legroom than most full fledged airlines we fly on. The seats were comfortable and in seat entertainment actually worked. The bathrooms were clean and even though we had expected turbulence, it was a very smooth flight. The complimentary chips and pop were a nice treat. We will fly this airline again next time we're in the US.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8471,First Class Airline.,"We flew to Dubai from Manchester on the A380 800 on the upper deck - 2 seats together, great plane, great service, great food and refreshments, loads of leg room, the in-seat entertainment was top notch, we always fly to Dubai on Emirates, faultless airline in my opinion, great Emirates app too - bookings / tickets / boarding passes etc, even to make sure your luggage is safely stowed away on the plane, very reassuring. Big thumbs up to Emirates.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
8472,Good flight,"It's easy to travel with Jetblue, starting with the reservation process to the flight itself. It has great service, good legroom and you don't get surprises with extra fees.",JetBlue,trip_advisor,['Responsiveness']
8473,On time and not expensive,JetBlue uses Newark which is easier from a logistic perspective (for us). They are not/less expensive and have so far been on time (give and take). There is no food just snacks on the flight but you can buy cold food if needed.,JetBlue,trip_advisor,['Tangibles']
8474,Flight,Flight on Jan 1st to Savannah-HiltonHead airport. Left on time. Plenty of leg room. Good service. Arrived early. Have flown this airline for 8 years now. Lov3 it,JetBlue,trip_advisor,['Assurance']
8475,I Would Rate 0/5 If That Was An Option,"TLDR: told a bag that I knew fit under the seat wouldn't fit. Treated rudely by JetBlue agents. Given no option other than to check my bag. Flight isn't actually as cheap as it seems because of extra fees. I was stopped going through security because I was told my bag was too big to be a personal item even though I had brought this bag MANY times on MANY different flights including JetBlue flights, and it fit comfortably under the seat with no problem. I had to wait in line at the kiosk which was very long, and I became stressed about missing my flight. When I got to the desk, I explained the situation saying that I disagreed with the assessment from the agent in security based on my first-hand experience traveling with this bag, but I accepted that they said it was too big and wanted to know what my options were. The agent at the desk made a huge show of making me walk over to the sizing container to check the size of my bag even though I said that I accepted it would be too big to be considered a personal item. I found this embarrassing and a waste of time when I was stressed about making my flight. I am sure that this aggravated the other passengers also waiting in the long line. When we returned to the desk, I was told my only option was to check a bag even though I distinctly remember when I was buying my ticket that there was an option to upgrade to have a carry-on. I was told this was not an option. I was left with no option but to check my bag WITH MY LAPTOP, which I was then very stressed was going to get lost or damaged during the flight. To add insult to injury, on the flight there was SO MUCH overhead bin space available (see photos). I do not understand why I was not even given this option. I would have paid to have a carry-on, and I assumed that this was not available to me because there was no overhead space left. I do not understand why this was not even an option. The flight ended up being delayed, which I know happens and there really isn't anything that can be done about that, but we landed after 11 PM and I then had to spend extra time picking up my bag from baggage claim something I had not planned for and would not have had to deal with if I had even been given the option to upgrade to a carry-on. I did not get to my hotel until after 12 AM, and I had to be up at 5:30 AM the next morning. I understand that, in the grand scheme of things, this is a minor inconvenience, but it caused a lot of stress and felt unjustified. I picked this flight because it was my cheapest option, but with having to check the bag, it ended up being comparable to the other flights I was considering. I would also prefer to pay more in the future for another airline that treats me better and does not cause me all this additional stress. In summary, I felt that JetBlue was looking to take advantage of any situation to squeeze more money out of their customers. I felt that I was treated very rudely by the staff in particular the woman at the desk. I do not understand why I was not even given the option to pay for a carry-on. JetBlue clearly does not care about their customers and their well-being and only wants to get as much money out of them as possible. I will not be flying JetBlue again, and I would tell any of my friends and family never to fly JetBlue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8476,Terrible “First Class” service,"Probably one of our worst flight experiences ever, particularly after paying for “first” class on Delta: Check in at PBI was good BUT No express security access Not allowed entry to Skymiles Lounge despite being a DSM member, “first class” tickets & Platinum Amex card Broken armrest in seat meant lunch on our knees Old aircraft with tiny, unusable screen, no power outlets, broken panels in toilet Flight service was friendly but prebooked meal was almost inedible. Will NOT be flying Delta again.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
8477,"Roundtrip flight! Johannesburg-Dubai-Larnaca-Dubai-Jo'burg""”","Flight(s) were excellent as always; the food well-chosen and with a menu offering different options. All drinks with the exception of French champaign were for free and the Airbus 380 of the main Flight (Jo'burg-Dubai, Dubai-Jo'burg) was very new and offering seats with generous dimensions!",Emirates,trip_advisor,['Tangibles']
8478,Pleasant 8-hour flight...and great cabin service!,Flight went as advertised with no hiccups or delays. It actually was a pleasant 8-hour flight and we arrived on time. The cabin service was good and the complimentary food was tasty and filling.,Delta,trip_advisor,['Assurance']
8479,App Won't Give Me Boarding Pass,"I've checked into my flight but when I try to pull up my boarding pass on the app it says No Boarding Pass Information Available. Allegiant charges $5 for me to print at airport. I don't have a way to print before going to the airport. Is my only option to pay for printing at the airport, even though it's their app preventing me from getting my free digital pass?",Allegiant,reddit,['Responsiveness']
8480,buenos aviones y buen servicio de abordo,"cumplimiento de horario y buen servicio, aviones modernos , escala corta.Buena tarifa frente a los competidores",Avianca,trip_advisor,['Responsiveness']
8481,"United to Costa Rica, layover in Houston","Overall, a quick flight with good service overall. Economy on United is basic and seats are slightly stiff and uncomfortable but not bad. Only problem, was on the return trip, at the layover in Houston nobody told us we had to pick-up our luggage and pass it through customs again (we don't travel internationally much). Didn't realize until we were back at the terminal and the gate agent told us we would have to wait to get home and file a claim. ""Nothing can be done now"". Well my wife went back talked to the TSA agents and a United agent was so nice as he overheard her conversation and helped her get back across through customs and to the luggage area to pick our luggage back and pass it through customs again. This United Airlines agent saved our trip!",United,trip_advisor,"['Responsiveness', 'Assurance']"
8482,So cool,"Very fun, fast, and cool. That was my second time flying Spirit. I enjoyed how organized they were with people and things on the flight.",SpiritAir,trip_advisor,['Responsiveness']
8483,DO NOT TRAVEL WITH FRONTIER UNLESS YOU DON'T MIND YOUR FLIGHT CANCELED FOR NO REASON,"The flight at 6:29pm always got canceled lime nothing, they just fill the one at 9pm and move people who doesn't fit for next day, and that's the new normal, how do I know? Cause I follow the same flight for days and all got canceled. Pay the extra dollars and flight on another airline. Not worth the game. Today is April 1st 2024, flying from Philadelphia to Fort Lauderdale and flight is already delayed, maybe it be same thing and they just canceled it. I wouldn't be surprised",FrontierAirlines,trip_advisor,['Responsiveness']
8484,Flight cancelled,I booked a flight with delta in advance and at the flights date my trip was canceled. Without any explanation Then I was re-booked automaically with a useless solution and when I got to the counter after a long waitime in line there was no option for me to flay when I had to and I paid for... First and last experiencie with this airline delta I wont recommend this to anyone. DO NOT FLY WITH DELTA AIRLINES,Delta,trip_advisor,['Reliability']
8485,Will there be a June - end of May Go Wild option?,Not planning to fly in May this year so I was wondering if I hold off on buying the 1 year go wild pass till next month will there be an offer for june forward or should I get it now?,FrontierAirlines,reddit,['Responsiveness']
8486,O.K. Nothing special.,"I travel frequently from Denver to Los Angeles. UAL is my carrier of choice as Denver is one of their hubs and they ""used to"" have a wide selection of flights to choose from throughout a given day. I say used to because they recently reduced the number of available flights to and from LAX. I'm, hoping this was due to an equipment shortage when the MAX was taken off line and that this will change when it comes back on line. I'm locked in to their frequent flyer program, so not a big incentive to fly another carrier. Am I satisfied? I'd say lukewarm. On time departure and arrival is pretty good. But like all airlines, the earlier in the day you travel the better your odds. I have perks because of my status that are helpful. Without the perks I'd be price shopping. If you do, however, make sure you compare apples to apples. Many carriers (not UAL that I'm aware of) have hidden fees that can surprise you at the last moment, typically when you're checking in or even at the gate when they've got you by the short and curlies, and you have little choice but to pay. Some carriers even separate families then charge extra to allow you to sit together, including children. So, be careful.",United,trip_advisor,['Assurance']
8487,Avianca! Não vale a pena a economia!,"Voo São Paulo - Miami dezembro 2023! Havia tempo que não viajava numa companhia aérea tão ruim! Começando pelo checkin, terminal 2 de Guarulhos , totalmente mal sinalizado, custamos encontrar o guichê! Avião é minúsculo, banco não reclina, voo de 6 horas até Bogotá conexão, não oferecem uma água! Tudo é cobrado! Não vale a pena a economia. Voo totalmente desconfortável, avião pequeno, muito apertado! Essa não me pega nunca mais! Melhor pagar mil, dois, três mil reais a mais…..",Avianca,trip_advisor,['NA']
8488,Berlin to Toronto,"The flight did not have any delays, although the Berlin airport took me back to the 1970's, as there was no air conditioning and one needed to walk on the tarmac in order to board the plane. I realize that this is not Air Canada's fault. The flight was fine, however, one needed to pay for beer and wine onboard on international flight and there were no in flight movie screens. I wish that Air Canada would have announced this at the gate, before boarding the flight so that it might have been possible to download their app in order to watch movies on one's phone or laptop",AirCanada,trip_advisor,['NA']
8489,My lovely experience travelling with Emirates,"I have a lovely experience travelling with Emirates. It started with the staff in the check-in desk and then security who were very polite and professional at all times when dealing with me. On the flights, the pilot introduced himself and his colleagues and was very assuring when the flight experienced turbulence. Overall, the food was good and although the vegetarian meal which I booked was not on the print-out, the flight attendant made an effort to give me a suitable substitute - cheese, which was okay because I still eat cheese occasionally. Enjoyed my experience with Emirates!",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
8490,Great Service,I have been flying Southwest for years and will continue to. The staff are very nice and friendly. My new luggage was damaged when I arrived in Rochester. I had no issues getting a voucher for the damage.,SouthWest,trip_advisor,['Responsiveness']
8491,Ground and flight crews saved the day,"Flight was to depart at 503PM. The plane did not arrive at gate until 507PM. Arriving passengers were off loaded, plane was checked and gassed up, departing passengers loaded and take off was at 608PM. Kudos to the ground crews!! Very quick turn around. Once on board tension was in the air, no pun intended, as passengers were antsy about the delay in departure time. Tension was quickly erased by the flight crew. All members were cheerful and witty and had the passengers laughing and applauding in no time. Flight was uneventful, thankfully, and smooth to PGD. Thank you to the Allegiant Crews!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
8492,The worst airline on this planet,Outbound flight was late about an hour and a half. We bought a package deal which included van from airport and hotel. This is a long story were the only thing that worked as planned and promised was the flight from Minot to Vegas. Return flight was canceled after we boarded at 7:00 am on 1/02/17. We were told it was not going to be re-booked and we were on our own with a plane full of people to find our way back to Minot. We were finally able to get the last 2 seats on Delta for $988 each one way. Of course Allegiant is refusing to pay us. Take my advise. Never ever use this airline. They don't care and it shows!!!,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
8493,Just Like the Great Staff Stories in Their Magazine,"This experience was right out of the Southwest Magazine. I noticed when I got up to the gate that my luggage was only tagged to Houston, new person at check in desk, and we were going to Harlingen, Texas. I went to the desk at the waiting area and asked the Southwest person what I could do. She took charge and assured me that she would make sure that the tags on our checked luggage were changed to reflect our final destination. I saw that the Southwest person put the new long tags on the side of the desk for the person to come up from baggage to change them. After quite awhile I noticed that the person at the desk was gone and the tags also. I believe that she either made sure that the matter was taken care of or took care of it herself as she said she would do if need be. Our luggage was at Harlingen when we arrived. Thank you. Some of my confusion was that we needed a wheelchair for my husband and that was new to me so I was not as observant at check in as usual.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8494,Two hours delayed,My flight was booked to leave JFK at 7 am. A few weeks before leaving I receive an email saying flight changed to 8 am. The day I am leaving we learn flight is delayed for 2 hours. We didn't leave until 10:30 but a 10 am flight to Punta Cana left before the 8 am. So jetblue gave us a $15 for our troubles.,JetBlue,trip_advisor,['Responsiveness']
8495,non-stop to Austin,"Good flight. No issues, just the way you like it. Quiet, flight crew very friendly. Uneventful. (perfect).",SpiritAir,trip_advisor,['Responsiveness']
8496,Works for us,Well worth the price. The no bag fee is what all airlines need to do. Use Southwest sometimes rather than use my miles,SouthWest,trip_advisor,['Responsiveness']
8497,Bom Vôo,"Vôo tranquilo sem percalços. As malas agora são um problema, caras demais para despachar, mas todas as companhias estão assim. Mas passagens baratas e lanchinho gostoso. Recomendo.",Avianca,trip_advisor,['Tangibles']
8498,Consistently Good Service,"We recently flew Delta from FLL to ATL and ATL to MSN and back. The Delta terminal at FLL is the best! Very compact & little walking. Three of the 4 flights left ontime and arrived early. The last flight, from ATL to FLL was aggravating, in that they changed the gate at least 4 times!! We had to walk back & forth from A gates to B gates & back!! But we were kept well informed by the gate agents. The flight was also delayed due to people coming in on a connecting flight. I had booked these flights far in advance & unfortunately, Delta changed them at least TWICE. What I booked as a 90min layover in ATL was changed to only a 42min layover. However, the helpdesk at ATL did a great job of changing us to an earlier flight, at no charge. The only downside was that we were then stuck in ATL for over 4 hours!! And we ended up with 3 middle seats! The flights to/from FLL & ATL had the movies to watch, but the flights to/from MSN did not! And that was a longer flight. The movie selection is quite diverse & is one reason I love flying Delta. I can always count on catching up on those that I missed in the theaters. Baggage at both airports was returned in record time!",Delta,trip_advisor,['Responsiveness']
8499,Thanksgiving Vacation,When flying with the family I always fly SWA. Best price with very little hassles. Even traveling with four people we are always able to sit together. I used to fly AA but their prices are out of line comparatively speaking.,SouthWest,trip_advisor,['Responsiveness']
8500,Basic bare bones travel at a reasonable rate.,"Add luggage and seat upgrades at time of looking for the cheapest rate. Don't expect anything but a very basic trip, but flight was on time and luggage arrived quickly as well.",FrontierAirlines,trip_advisor,['Tangibles']
8501,Worse airline ever,Worse airline ever. I attempted to cancel my flight after realizing you pay for bags and a seat. The ticket was going to be more than expected and after two days I called customer service for a refund! They gave me a travel credit after charging $59 a fee off the balance. I never got around to using the credit and asked for an extension and both management was unprofessional and refuse to give the credit extension! All that money went down the drain. Save yourself the time and headache and do NOT travel with frontier.,FrontierAirlines,trip_advisor,['Responsiveness']
8502,First time flying this airline,"Flight was great! Storms earlier in day caused some delays ( mine not affected), so waiting area in airport got very crowded. Snacks on flight were a step above nuts or pretzels, which was a pleasant change from larger airlines!",JetBlue,trip_advisor,['Tangibles']
8503,A great flight,Excellent flight fun a little bumpy from the wind but the crew kept us informed. I have flown with spirit and have never had a bad trip,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8504,Great care with wheelchair passengers,"We flew roundtrip (direct) from Grand Rapids to St. Petersburg the last week in January. Allegiant is a no frills airline but their staff is very attentive and the direct flghts make traveling by air just that much easier. Allegiant has numerous direct routes from a great many cities. My husband has to have gate to gate wheelchair assistance and he is always very well taken care of. St. Pete airport does not have jetways, so passengers have to use very long ramps to board and disembark. Managing a wheelchair is not easy! FYI - We recently got the Allegiant credit card and the perks are well worth signing up.....priority boarding, free drinks, good comps.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
8505,Do Not Fly with Frontier,"This airline makes you may for everything!!! I've never had to pay for a carry on or to select my seats. The staff is miserable and their attitude is taken out on people who fly with them. A passenger wasn't happy with their leg room so they proceeded to kick me the entire flight. The flight attendant did nothing. As a result of 4 delays, and incurring over $200 in expenses due to the delays, they want to make it better by offering me a $25 travel voucher? Really?",FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
8506,Bad experiencia,"I was always a customer of spirit until TODAY I WILL NEVER FLY WITH SPIRIT AGAIN NOR WILL I RECOMMEND TRAVELING WITH SPIRIT... The treatment of the manager and her entire team at Los Angeles LAX airport is disrespectful. The flight was delayed and I lost my connection with the other flight, they did not solve my situation, they left me and my family without food and hotel at 1 a.m. their only solution was to change my flight for the next day and 6 more hours of layover!!! Who should I talk to so they can give me a better flight? by phone they did not give me a solution!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8507,Happy to Fly with Southwest Again,"This review is a lot late, but my first return to business travel was in Nov 2020. Aside from the mask, there was the same considerable hospitality that is synonymous with Southwest. Unfortunately, at the time my business travel did not normalize, but if it had, I would have continued to use Southwest.",SouthWest,trip_advisor,['Assurance']
8508,where to begin?,"Self check in kiosks were down, causing massive lines to check in. I arrived 3.5 hours before my flight (I had parking recite to prove this) I didn't make it to the check in desk in time as i was stuck in the massive line for 3.5 hours when i finally got to the check in desk they told me i missed my flight the gates had closed. they then showed me to a phone booth to call for help (along with many others) - no one would help hours later. I had to book a completely new flight with Qantas the next day - no refund, hotel or anything was issued from the Air Canada to compensate. I was forced to buy the new flight and thought i would follow up this up as the manager working was incredibly rude / unhelpful telling me and others (including a handicapped elderly women) that it isn't her problem and walked off. never received any compensation or even an apology after months of follow ups with Air Canada. will never fly again with them and i would advise elderly customers to be wary as I saw some terrible service being provided to them also which is not okay.",AirCanada,trip_advisor,['Responsiveness']
8509,"Good flight from Orlando to Manchester, NH","Had not flown Allegiant before..was pleasantly surprised...on time, good service. Plane was new..seats were good..we paid for extra legroom.",Allegiant,trip_advisor,"['Reliability', 'Tangibles']"
8510,Sham of an airline - save yourself. Don’t fly SWA,"I have taken 3 separate trips with my 2 daughters (ages 6 and 8) in the past 6 months. Each trip to a different city (all originating and ending in San Diego). ALL THREE TRIPS have resulted in an overnight stay in the connecting city. Each connection was supposed to be 2 hours or less. Each time we checked our luggage and had nothing to sleep in, no toothbrush, no clean underwear. Not a single time was weather related. Only once did the airline pay for our hotel. Don’t do it. Don’t fly SWA",SouthWest,trip_advisor,['Responsiveness']
8511,United Airlines Seating Single-Handedly Dismantled Our Honeymoon,"Hot garbage. First time flying with United and will be our last, and we didn’t even board the plane yet. Wife and I booked plane tickets for our honeymoon 5 months ago on the same reservation. I check in immediately for the flight and they changed our seats to be several rows apart. I called United twice (a second time after being hung up on) and was told they couldn’t do anything? Tell me how someone who booked directly with the airline long in advance and checks in immediately gets their honeymoon trip ruined by a computer reorganizing seats, and is then told they can’t do anything and to have a nice day! I bet none of the staff members I spoke to would want this to happen on their honeymoon. What a joke. Take Delta or JetBlue instead, never had a bad experience with either of them.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8512,Randomly changing my flights and 4-6 hour phone wait times,"I placed my ticket order 2 months in advance and my tickets have been changed twice within a week. Their customer service is atrocious, very very long wait times. I couldn't get a refund so they got me this time, but fool me once...",Delta,trip_advisor,['Responsiveness']
8513,Lousy service,"Was going to Cleveland for the weekend. June 2 6am flight got cancelled at 10am. There was nothing until the next afternoon so I rebooked for June 16. That 6am got cancelled at 5:30am, they said they were shutting the doors (25 minutes early) and we would have to rebook, again! Flew out the next morning. Came back on Monday June 19. 10:11am Flight was delayed. Boarded at 10:45, sat on the plane 2 1/2 hours before takeoff. S service is definitely a pattern with Frontier! Horrible",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
8514,"ALWAYS late, terrible communication","I can’t even count with my hands and feet how many times Avianca Airlines has been late with my flights and my family’s flight. No matter what route you’ll take, Avianca will be late. Today, Flight 035 MIA-CTG, started delayed due to a fast moving storm over the airport. Avianca decided to board all passengers while the stormed passed. Once the storm passed and everyone was hoping to get going (already 1hr 20 min delayed). They made us all get off the aircraft with our personal belongings blaming the airport for the extended delay after the weather passed. Which by the way, was never the real case. The real reason the flight was cancelled was because of the crew running out of duty time. Anyways, all passengers were told the flight was cancelled after a total time of 3 hours waiting for a solution at the gate and inside the airplane. Needless to say, everybody was furious with the Airline but not because of the cancellation because these things happen, but because it is not the first time Avianca cancels or delays their flight. Also, the communication between all representatives was TERRIBLE. At the gate one person would tell you to go outside to take the hotel ride and when you leave the airport to wait the other person tells you you must go get a new boarding pass. Total time at the airport until getting on the hotel shuttle was 7 hours. No flight bonuses were offered by Avianca. Now, I am a Pilot and understand when companies have delays or even cancel flights. I always try to be on their shoes and understand the problem. What I don’t tolerate and don’t think is fair to any paying passenger is that they lie to us blaming other departments such as Airport Control, weather and such when those have nothing to do with what’s actually going on. Also, a GOOD and SOLID Airline has reserve pilots on standby in case these things happen such as a Pilot running out of duty work time but that does not seem to be the case with Avianca Airlines. A true example of a solid and excellent customer service Airline is Jetblue. I can only hope Avianca one day realizes their mistakes and fixes them before everyone gets tired of their fixable erros.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8515,Horrible horrible customer service for a flight delay,"Horrible customer service. Left us stranded in Boston when we were on a layover Dubai > Toronto, while 6 months pregnant! They did not care to help, were extremely rude on the phone and would refuse to help us because it cost them money. Even though this entire issue was their fault.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8516,FlyBusness,"It was worth the extra cost. Good Service, Good Hot Meal, Close to the Rest Room, On-Off Quickly. However, we have found that the United Business Class is $500 more than Alaskas First. We will try Alaska in Februaey. $1,000 diference will buy a lot of Chardonny.",United,trip_advisor,['Assurance']
8517,Lost luggage,I just had to write to say that we flew to London and we didn't get our luggage for 19 Days. I put in a claim to AC and today I received an e-mail stating they were covering all of my out of pocket expenses with an e-transfer for the amount I claimed with all of the receipts. They also included a 20 % discount for up to four passengers booked on the same flight to be used in the next three years. Air Canada has to be commended for trying their best to make customers feel a little more appreciated considering all of the upheaval at the airports around the world.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8518,need luggage recommendation,"My luggage has been destroyed at Hartford twice and they even damaged a pelican case. I need a medium size bag to check, because of some items, please recommend something they will not destroy.",Delta,trip_advisor,['Tangibles']
8519,United always sucks,"Never ever fly united, you don’t want to experience this, they always delayed, no exception, ridiculous. A big Joke airline",United,trip_advisor,['Reliability']
8520,No issues at all,"Booked the flight for my granddaughters Air Force graduation in February 2 months in advance. I was able to get 2 round trip tickets, non-stop for just over $500. I even had to call later and move the departure one day with no issue or charge. No problems. Will fly with them again.",SouthWest,trip_advisor,['Reliability']
8521,wonderful,"The in flight entertainment system is wonderful, especially for small children. The airbus plane was great. Delta has now become my preferred airline!",Delta,trip_advisor,['Tangibles']
8522,Horrible customer service,"the customer service from the airline is horrible. We were notified that our flight was canceled once we were already at the airport and we had to stand in line for over an hour in order for the ticket agent to tell us that the next available flight out was a week from today. The ticket agent was very rude and short with us and wouldn’t offer any information about the flight cancellation other than the fact that it was weather related, however other airlines were flying to McAllen with no cancellation. We were finally able to find another flight to McAllen but since it was same day the flight ended up costing over $300 per person (something that had to come out of our own pocket since the refund takes about 10 days to get back to our account). When we asked the ticket agent if they could provide transportation to the other airport (the only one that had any flights leaving to McAllen- which was about 45 minutes away- they said no, that it was on us.) My point is that as an airline it is your job to provide a positive experience to its clients and your airline failed. You put an unnecessary financial burden on me and my family and didn’t even bother to try to be understanding when we asked for your help.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8523,Experienced pilot and crew provided a safe trip,"Spirit was up front about all costs, if you read the information on their web site when booking there are no surprises. We found out we could travel during spring break just two weeks before our trip was to begin. Timing was not ideal, but with Spirit we got a great price. We pre-booked exit row seats because my husband is 6 foot 4 inches tall and must have the leg room. Worth every penny for a comfortable trip. The concourse and planes were clean, boarding was organized, crew was helpful and kind and our pilots were excellent during icy and snowy weather.",SpiritAir,trip_advisor,['NA']
8524,Costemer service is 0,"In Montreal airport Air Canada is worst costumer service to drop off I miss my flight, because the get is close",AirCanada,trip_advisor,['Responsiveness']
8525,Never fly Allegiant,"The Portsmouth staff members were very pleasant and helpful.....but that is where anything good about the airline ended. The airplane was very old, seats don't recline, no real tray to use and almost no legroom. I'm only 5'5"" and my knees were almost touching the seat in front of me, not sure how anyone taller could do it, very tight seats. You have to pay to select your seats, for carryon bags and for checked luggage. As well, you must pay for any water, drink or snack on board. When you add all this together with the cost of the flight, this discount airline is not a discount at all. Now the return flight from Punta Gorda.....all I can say is from the second we stepped into the little airport it was the flight from hell. We were there over an hour before the flight was to leave. There was a line (if you want to call it that, basically a big cluster you know what of people with no sense of a line and no staff helping direct people) to check bags. I wanted to make sure I was in the right line so asked one of the bag check reps and she basically yelled at me. She told me that I had 1 min. to check my bag or it wasn't going on my plane. That I should have been at the airport 2 hrs before my flight and it was my own fault. Again, at this point I am still at least 50 min. before my departure time. So I asked her what I should do and she basically said I should check with TSA to see if they will let me take it through security (after I throw away all my toiletries and other things I packed that can't go through security) and maybe they would let me check it at the gate. Frantic, I headed with my daughter to security. The TSA guys were great and when I told them what happened, they were disgusted. They said this happens all the time, that the Allegiant baggage check agents make their own rules and I have up until a half hour before the flight to check a bag. I couldn't believe it....that these agents are causing so much stress and added expense to people for no reason. I should have been able check my bag. By the time we rummaged through our suitcase throwing stuff away (about $50 worth of stuff) and got through security, we were 5 min. before they closed the gate to our plane. We ran and were able to make it....last ones on the plane. Almost wish I had missed the plane. I over heard a flight attendant (whom all were quite rude and not helpful at all) tell another flight attendant that there was a guy so sick (vomiting, coughing, etc) that they almost didn't let him board the plane....but guess what....they did. So you would think they would quarantine him to one spot and have him use one bathroom.....of course not. He walked up and down the aisle of the plane (with his mask they gave him, around his neck, not over his mouth) coughing and carrying his barf bag....and went into each of the 3 bathrooms to throw up more....contaminating every bathroom. One of the passengers asked the flight attendant to please quarantine him to one area....she basically just smiled and didn't say anything or do anything. Allegiant is at fault for potentially passing very severe germs onto the elderly, babies and the rest of us. There should be policies in place for very sick people. My daughter cried off and on the whole flight because you could hear the guy vomiting......it was horrible. The other thing that happened was the use of the restroom. I made my daughter wait almost and hour before using the bathroom. I made sure there was no turbulence and no drink service (which you pay for) and told her she could go use the restroom. She came right back saying the flight attendant told her she needed to sit down cause someone was in the bathroom and the seatbelt sign was on. I was done with these people, I got up with her and took her to the bathroom, waiting for someone to say something about it.......but they didn't. They just intimidate children. How horrible Allegiant.....you should be disgraced and embarrassed by with the way your agents in Punta Gorda and your flight attendants on the Punta Gorda flight treat paying customers. I am not the only one that experienced these things. I talked to many folks who had the same things happen. In the long run, I flied a discount airline that ended up costing me way more money than if I had flown a reparable airline like Jet Blue, AA etc. Please do not get sucked into the Allegiant black hole of fees and disrespectful customer service and lack of procedures for what to do with very sick people. I can only hope my daughter and I don't end up with whatever this sick man had. Stay Far away from Allegiant and I hope this can save someone else from having such a horrible experience!!!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
8526,Great airline but watch the luggage fees,Two of us flew to Reno for a golf tournament. There was plenty of leg room in economics. The service was good. The snacks just ok like most airlines. The round trip cost was only $162 which was great. Because we had clubs we had to check 2 bags. The cost each way was $70 for a total of $140 each! Almost as much as our tickets. If we had a third bag it would have been another $115. So.... I recommend carryons when flying with JetBlue to save you money. I only gave them a 3 because I didn’t like the extra baggage fees....otherwise it’s a good company to fly with!,JetBlue,trip_advisor,['Tangibles']
8527,"Pleasant crew, exceptional service, and spacious","This was our first time flying Emirates and having heard good things about it, we were looking forward to it. We did not upgrade because we heard that economy class had plenty of leg room and it was easy to get an aisle seat for my husband. The staff was very pleasant and accommodating. I was impressed by how many bathrooms they had on the plane and how much easier it was to walk down the aisles as opposed to other airlines. The food was pretty good in my opinion and they certainly fed you more frequently as well. Beer and wine was included if you wanted it and that seemed particularly unusual as people generally have to pay extra for that. We also enjoyed having a nice variety of movies, t.v. shows, documentaries, and other offerings on the individual screens on the backs of every seat. I found it particularly nice because I have a hard time sleeping on a plane. Overall, we felt that Emirates was an outstanding airline.",Emirates,trip_advisor,['Responsiveness']
8528,Always exceptional,We always upgrade to the extra room seat! We love Jet Blue they always try their best. Friendly and kind service and they do their best to get us to our destination on time. On our top of the list.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8529,United provided very poor service,Our flight was delayed by 7 hrs. We missed our connecting flight. Because there was a delay because if air controllers prob in Chicago no other flights were available. It cost our party 1500$ in expenses a day of our vacation and a lot of stress United gave us a100$ in credit for another flight. Staff were rude and unhelpful There were no reimbursement for any expenses and counter help said it was weather related and they were not going to help. This was not true. I will not be using United again,United,trip_advisor,['Responsiveness']
8530,Flight to PR,Our flight leaving Orlando was changed 3 times. We expected to arrive in Puerto Rico at 2pm and didn’t arrive until 6 3o. Lost a lot of vaca time. This delay was due to bad weather up North so the flights arrived to Orlando late. Returning to Orlando our flight was delayed from 3pm to 5pm due to weather conditions in Orlando in the morning delaying all flights. There is really nothing an airline can Do in these circumstances I just wish the staff at the airport would have kept us informed.,JetBlue,trip_advisor,['Responsiveness']
8531,Buona opzione,"Avevo già usato Avianca e confermo la buona impressione. Aerei nuovi e ben tenuti, servizio a bordo nella media. E' senz'altro una buona scelta per volare in Centro America.",Avianca,trip_advisor,['NA']
8532,Worst flight,We were on an Air Canada flight to Cancun and they did their service and then on the second time around they ran out of cups so we had to reuse ours. They then did not pick up the garbage. Usually they do a sweep in middle of the flight and then at the end but they did not. I asked the stewardess to take the garbage and she said she would not touch it. I asked if she had a garbage bag I could put it in and she said no just throw it under the seat. When we left the plane it was so dirty it was almost unhygienic. The crew’s attitude was horrible and the plane was disgustingly dirty. If I can avoid flying Air Canada I definitely will!!!,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8533,"Lost bag, end to end terrible customer service",Terrible Airline with shocking customer experience. They lost my bag for 25 days and found it in a city they don’t even have a flight to!,AirCanada,trip_advisor,['Responsiveness']
8534,Quick,"Quick, on time flight from Huntington WV to St Petersburg Florida, only one and half hour and we landed. This will be a yearly trip.",Allegiant,trip_advisor,['Responsiveness']
8535,Better vegan options please,Definitely needs better vegan meals for the plane. Glad I took snacks with me in my bag. Glad to see there was vegan creama for the coffees though! This was a good option!,Emirates,trip_advisor,['Tangibles']
8536,Alaska bound,Delta airlines is dependable and on schedule unless there are unforeseen circumstances. They have a good frequent flyer program and free baggage for everyone in your party if you use their credit card. ($50 per flight savings per person) Our flight to Anchorage had pretty consistent turbulence but our return flight was very smooth.,Delta,trip_advisor,['Reliability']
8537,Cruisers Beware,"Delta will not allow you to check luggage until 2 hours prior to flight departure. Arriving from the cruise port at 9:15 for a 2:16 flight we weren't able to check our suitcases until 12:16. Problem is that terminal 3 is ill equipped to accomodate hundreds of people waiting to check bags on a Sunday morning. Seating is limited and most people had to sit on the floor for hours. There are no eateries, only a newsstand. First time going out of this port but now knowing the situation and can plan accordingly for the next cruise.",Delta,trip_advisor,['Tangibles']
8538,Absolutely Horrible!,"My afternoon flight was delayed until 2am with absolutely no option. If I didn’t take the 2am flight, the soonest I could get home would be 3 days later unless buying a completely new ticket with another airline. The staff was unbelievably obnoxious and just abandoned the desk while people were struggling to figure out how to proceed. All they were willing to offer in the way of accommodations was an $8 voucher. I would never travel with this company again and would strongly advise others to do the same.",Allegiant,trip_advisor,['Responsiveness']
8539,"Inexpensive, Mesa Gateway is easy to fly out of","Flights were good, Service was good. As advertised everything costs money, drinks, food, printing boarding pass, carry ons, etc. Seats were not very comfortable but doable on short flights.",Allegiant,trip_advisor,['Responsiveness']
8540,Nice staff but....,"First time flying with Avianca and was disappointed with this airline and in first class. The staff was nice but for first class I expected more. When we arrived to our seats, they did not offered any drinks until the plane was up on the air. And there were not many choices to choose from. My mom could only drink apple juice and they didn't have any, No bottled water and did not offered warm towel for the hands. I had to request like wine or other drinks but they did not offered. I mostly fly in first class but really disappointed with this airline, do not recommend.",Avianca,trip_advisor,['Assurance']
8541,buena experiencia,"el vuelo sin problemas, la comida lo justo y necesario, muy tranquilo y las tripulantes con buena atencion.",Avianca,trip_advisor,['Responsiveness']
8542,It was Fly the Friendly Skies with United,"Service was great, ""crew"" very friendly, meals excellent, and very comfortable. Their new ""shades"" allowed a darkness at a touch of the finger... making it easy to fall asleep on a long trip. We left on time and thus arrived on time. Oh, the movie selection was very good.",United,trip_advisor,['Responsiveness']
8543,Good Flight Airline,An easy airline to book passage. No problems if your itinerary changes. No extra fees for small bags. Friendly employees. Have no problem with open seating . Do not want to pay any extra for early boarding or seating but also know that their employees will help in any way they can. Only wish they would have more destinations.,SouthWest,trip_advisor,['Assurance']
8544,Flight cancelled within 3 hour of departure,"I was scheduled for a flight from Boston to Atlanta on 5/20/22, flight NK2909, at 8:30 PM. I went to Logan Airport, through security and made it to the gate area. Not only that, but I sat down, relaxed and checked my phone to see if the flight was on schedule but found it was canceled. I went to the gate to check if I made a mistake and was told, the flight had been canceled 3 hours ago. I got no sorry for the inconvenience or explanation or help. Not only that, but I had to ask the follow-up question, what do I do now, before the gate person told me to go back to ticketing counter. Ticketing had a line of people in the same position as I and worst due to the cancellation. The only thing I was offered was refund, credit or booking on the next flight, the next flight being on 5/22/22 (yep two days later). No explanation for the cancellation, no nothing. Today I handled the refund online and was told the problem was weather related, but when I checked Flight Aware, it looks like other flights made it yesterday and this morning. There's always a problem with Spirit flights and no matter how many people complain, nothing changes. Due to the flight cancellation my hotel marked me as a no show despite me calling them that evening and making them aware of the situation and me emailing the company I booked the hotel through. By the way, despite the gate person telling me the flight was canceled 3 hours prior, I didn't get an email telling me the flight had been canceled until 5:24 PM.",SpiritAir,trip_advisor,['Responsiveness']
8545,"Consistent, high-quality service: in the air and in their airport lounges","I’ve been flying Emirates since I started working in the Middle East 5 years ago. I’ve flown other carriers and there *is* a difference. Emirates is Number 1 in my book, whether I’m flying Economy or Business Class.",Emirates,trip_advisor,['Assurance']
8546,Air canada,The worst service I have received in my life with a request not during meals something from the flight attendants they would answer shortly but never came to bring what you asked for never got up to check with the passengers only need something while drinking or while eating but on an 11 hour flight you expect that with what you want a drink then they will bring it to you and they won't make fun of you 11 hours of flight crime Disgust of service other than that the plane was fine the seats were comfortable other than that everything was bad,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8547,Pleasantly surprised,"This was a very uneventful, pleasant flight with a nice crew, timely departures and arrivals both ways. We have used Avianca also a year ago to fly from Guayaquil to the Galapagos and then to Quito. Those two flights were also very pleasant. No complaints whatsoever.",Avianca,trip_advisor,"['Reliability', 'Assurance']"
8548,Horrible service,I flew from Los Angeles California to Bogota .it was horrible the ticket was ridiculous expensive not only that the food was the most disgusting ever not even a choice if you are vegetarian. I will never fly in this airline in my life No blanket or pillow for a 8 hour flight,Avianca,trip_advisor,['Tangibles']
8549,Amazing Flight with Emirates!,"Travelled from Dubai to Delhi on an Emirates Boeing 777-200LR. The food was succulent and as always, the Cabin Crews were very friendly! Emirates is the best! The flight was superb, with the inflight service, ICE keeping me entertained throughout the 3 hours and 15 minutes.",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
8550,I’ve flown with frontier before and after this time I won’t do it again!,"Frontier has become head to head with spirit airlines. The staff is very unprofessional they don’t act like airline employees rather McDonald’s workers. My outgoing fly and connecting flight was delayed and there was no clear direction for when the new flight would depart. The staff was very irritable, very unprofessional, unorganized. Just a hot mess! Save yourself the hassle and spend a little more to fly with someone else.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8551,Dublin flights,"Our round trip flight to Dublin was very pleasant - both there and back. The newer Delta One seats on the way back were much more compact and more comfortable - but both were so much better than normal seats. The service was excellent. It's almost too much food, but I at least resisted dessert. For longer trips this is definitely the way to go!",Delta,trip_advisor,['Responsiveness']
8552,As always great flying with Emirates,"I am a frequent business traveler, but privately I fly Emirates. Always economy, great service as always, my favourite airline. Probably other travellers had perhaps poor experience but over the last 10 years my flights with Emirates has been perfect. Keep it up!!",Emirates,trip_advisor,['Assurance']
8553,"Great Value,Has been on time & Friendly","I flew from Cleveland to Vegas, Vegas to San Diego, San Diego to Vegas, Vegas to Cleveland within 12 days. All flights were on time. All flights had a very professional and helpful flight crew. No bad attitudes were noted at all! For a discount airline Frontier has really gotten their act together and I always choose them when available.",FrontierAirlines,trip_advisor,['Responsiveness']
8554,Worst experience with self check baggage ever,"I arrived with plenty of time to. Check the bag but had to wait in the self check line for luggage for 45 mins. the other lines had hardly anyone in them. The agents were extremely rude,unapologetic and unprofessional. I arrived to the service counter and they told me I missed the drop off window by 9 minutes and that I could still fly without my checked bag or they. Could reschedule the flight for 11pm the following day. Never I have I see this before with any other airline. I asked if they could send my bag on a different flight and they flat out refused. Absolutely ridiculous. Self checked baggage should be quick and easy but it seems this airline is more interested in making you pay more for flight changes and baggage fees than providing quality customer service. Absolutely do not recommend. Avoid flying Avianca if you can.",Avianca,trip_advisor,['Responsiveness']
8555,Like always the best,"Very friendly, get to choose my seats , flight always on time , got a great deal, I will definitely recommend this airline, for me it’s tje best, wish they can flight everywhere",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8556,Worst airline ever!!,"This is so called Colombia's ""national"" airline, what an embarrassment. Just call customer service to ask where my reimbursement and compensation for a cancelled flight. Its been a week and heard nothing from them. The customer service rep transferred me to an automated recording as soon as I mentioned reimbursement. Have no idea how and when I will receive my money back for a flight they just cancelled, didn't even try to find alternative flight or route. Do not fly with them if you can avoid it.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
8557,Best Flight Attendant Ever!,"I enjoyed the personal service we received from our flight attendant Michelle on Spirit Airlines flight N635. She was very personable, professional and so down to earth. She noticed we felt a bit uncomfortable in our exit row seats and assured us since the flight was not full that she could accommodate us moving! Her anticipatory service and attention to detail was spot on. If we had more flight attendants like Michelle, the world would be a better place. Excellent experience!",SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
8558,Worst customer service evet,"I’ve taken more than 400 flights with Emirates and my complaints have been treated like crap, including losing £4000 and over 60,000 skywards miles. They keep fobbing me off with standard replies from a junior rep, even though I demanded a senior director review my complaint going back 8 years. So what chance do you think you all stand after taking only a couple of flights?? I’m looking for a forum to go public with the evidence.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8559,Wheelchair Assistance on SW,"I have hypotension where I get unexpected and sometimes long stretches of low BP. Generally, I will use a roller walker with a chair to navigate the airport, but on yesterday's flight I had a severe episode and asked the flight attendant to have a wheelchair at the gate. Well, she had a wheelchair at the gate but no one to push it so to me it was useless. I see other airlines assisting passengers so is this a service Southwest doesn't offer? Could I have worded my request differently to be sure a person was there to push? **I had a carry on bag and a walker to carry so no way I could sit in the chair and roll myself. **When BP drops any excertion, like rolling a chair myself, cause BP to further drop.",Southwest,reddit,"['Responsiveness', 'Assurance']"
8560,No much leg room for an average person.,"No much leg room for an average person, also confusion at changing gates with few minutes before departure, was not signaled properly, the staff appeared tired, but the pilot was excellent.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
8561,"WARNING, BEWARE , don't fly with this terrible airline!!","I had nothing but problems with this airline since last year. I booked a flight thru avianca airline which got cancelled due to COVID. Avianca sent me a link for a voucher which to this day I have not received it and they won't give me a credit back. Avianca doesn't have live customer service, they answer thru wassup chat and they have an 8 HR wait time..8 HR ridiculous!! No offices, no customer service and they are thieves because they will not returm my money. If you have an alternative carrier, use them NOT AVIANCA. Look at this screenshot of the response from wassup.",Avianca,trip_advisor,['Responsiveness']
8562,An Outstanding Airline,"We generally fly United and find them to be consistently excellent. They are on time, the inflight service is very good, and we like those extra legroom seats. We sometimes fly with mileage awards, and United always has flights, even direct ones, available to us.",United,trip_advisor,"['Reliability', 'Tangibles']"
8563,First flight on Southwest,"It actually went without a hitch. I think I was anxious because of the not knowing issue. Last minute bought the auto check in and was in A35 range. If I was alone would not have purchased. Connection in Atlanta was only five gates away, so not running to another terminal. Thankful for all the reassuring comments I got on a previous post. Weather cleared up so ended up in Miami a day before embarkation for my first cruise with Royal Caribbean. So will see how that goes. Traffic in Miami is horrible.",Southwest,reddit,['NA']
8564,Cleveland Indians,Excellent all around. Flight crewes friendly and amusing. Made flight enjoyable. Snacks were offered and enjoyed,SouthWest,trip_advisor,['Assurance']
8565,"No frills, but much cheaper than the competition","Frontier doesn't pretend to be high end, they just fly you from point a to point b for a reasonable price. Their prices are way below the major airlines for the same flights, so giving up a few frills (and there aren't many to give up any longer) in order to save money makes sense.",FrontierAirlines,trip_advisor,['Tangibles']
8566,JetBlue Vacation Spanning Calendar Year (What year gets tiles?),"Hi everyone. Wanted to post some data on an undefined thing in JetBlue’s Trueblue Terms that all of you may likely one day want to know and others will hopefully find this and not make the same mistakes I did. If you book a JetBlue vacation that spans the calendar year. Say Dec 26th to Jan 1st. Nothing in the terms and conditions states what calendar year the tiles will post. Well here is the answer and I hope it helps others. After you take a JetBlue vacation the entire package will post to your account for 1 single day even though your trip spans multiple days. In the example above all of the trip posts to the first day of the trip, in this case the 26th of December. Even though I flew back on January 1st 2024, even that flight does not post to 2024. In my case I wanted it all to post to 2024 and I got screwed over. I had already made Mosaic 2 and effectively flushed 20 tiles away. I tried calling and for 2 hours was passed from mosaic line, to JetBlue vacations, to Trueblue line with nobody able to fix it or even show me in the vacations or Trueblue terms where it states this (because it doesn’t). It’s truly a gap in the program and I am at a loss for how to fix it and get at least my Jan 1st flight posted to 2024. Anyway, I really hope this post helps someone next year not make my same mistake.",JetBlue,reddit,"['Responsiveness', 'Empathy']"
8567,"Nice food, grumpy flight attendance","First time flying with Emirates (on QANTAS code share) and was looking forward to experiencing quality air travel. Things didn’t start well when I tried to check online and couldn’t as they ‘needed to check travel documents’ but my fellow traveller was able to check in online 🙄 On boarding the plane I found the flight attendance not very welcoming - and it didn’t get any better. After being snapped at a few times, once because I told them there was no toilet paper in the toilet, the other when I asked for another drink I was positive. This made me take notice of their interactions with other passengers, same sort of attitude I must say. Maybe they were having a bad day or a long stint flying and maybe it was just the attendants in my section of the plan? My fellow travellers seat was broken, wouldn’t recline but as they realised this a third of the way into the trip, didn’t say anything. On a plus side the food was really nice and the flight was on time ✈️",Emirates,trip_advisor,['Assurance']
8568,Worst day of my life,"I received no support from spirit during this time. Beginning from when I left the plane that arrived late on March 10th, I was telling every spirit agent I could find that my connection was leaving in less than 1 hour. My boyfriend took the exact scheduled flight the next day and told me that spirit agents asked people who deboarded the plane if they had a connection in less than 2 hours that they could move to the front of the line. I received no such help. When I finally made it through customs and immigration I asked the spirit agents at the desk in front of security if I would make it to the flight (it was about 11:35 and the plane was scheduled to leave at 11:45. It ended up leaving at 11:40) they said it would be tight but that I would go through security. Spirit agents knew that I was going through security for my flight but didn’t even call the gate and let me miss the flight anyway? I don’t understand why they let me through and allowed me to run all the way when they weren’t even going to call the gate or make sure I made it on the flight? Once I made it to the ticketing desk to rebook the flight initially they had booked me on a flight back to my original destination vs back home. A mistake I caught and received no apologies for. I finally spoke to two on duty supervisors who made me wait for about an hour trying to find an answer. Ultimately they didn’t do anything for me after making me wait for so long. My travel time doubled because of spirits bad scheduling. From 8 hours to 16 hours. Spirit forced me to stay in the airport for this long because I had such extreme anxiety about missing my next flight too (never offered me anything for wasting my time). I was paranoid my next flight would leave early too. I spend time in the airport crying and it was honestly one of the worst and most stressful days of my life. Because of spirits incompetence I missed out on time and money from not being able to pick up my son or follow through with plans I had back home that afternoon. I will never recommend or fly spirit myself again.",SpiritAir,trip_advisor,['Responsiveness']
8569,Do not book with Frontier,I had the worse experience I would never recommend to travel Frontier. Due to Covid-19 we could not travel. They refused to refund me after being On hold for over 2 hours. They are well aware that we are in a pandemic and there is no where to go. My 90 day credit has expired I lost my $657.00 as they knew it would because were in the middle of a pandemic yet they refuse to do anything to really help there customers out. I will never travel with Frontier ever again! Customer service kept me on hold and repeatedly hung up on me 3 times. After waiting over 1 hour each time I had to call back. They don’t care about there customers at all. Then they finally responded late to an email I sent to them over 1 month ago just so they could tell me sorry and remind me that my credit expired yesterday. Unbelievable smh.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
8570,Independent Contractor,Nice and economic the flight was really comfortable everyone was helpful guiding me to the restroom and drinks abilities,SpiritAir,trip_advisor,['NA']
8571,Great prices,I frequently fly Allegiant because of their low prices and have always been happy with their service. The crew on this specific flight were exceptionally friendly with my granddaughter. She was even invited to go to the cockpit and take a picture with the pilots.,Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
8572,Terrible customer service,"Try to get someone on the phone! Im trying to get a voucher for flights cancelled. They issued one, 133.00. Round trip was 367.00. This 702-505-8888 number is a joke. Line busy is all I get. I have flew Allegiant before. Great! Until you get cancelled. Worst, I was trying to go for a funeral service. There is no rerouting you no where. I am going try to use this cancelled trip. After that I am going a different way. Flight issues? They put you on another flight. Allegiant, your out of luck.",Allegiant,trip_advisor,['Responsiveness']
8573,No Complain,First time flying this airline and after reading various reviews i must say I was a bit skeptical. I will say i was pleasantly surprised. Yes the seats don't recline but I really didn't care one because the flight wasn't that long and two because the seats on other planes don't really recline either. The staff was nice and friendly will definetly fly this airline again,FrontierAirlines,trip_advisor,['Responsiveness']
8574,Transit visa,"I'm planning to travel from LHE to JED via DXB. I have layovers on both of my flights (i.e: LHE->JED & JED->LHE). I'm opting for a flight that has a layover of 23 hours when I'm outbound from Lahore and 45 hours when I'm inbound at Lahore. I have two questions here: Q1) What is the minimum stopover time required for a transit visa? Q2) Can I apply for two transit visas under the same booking? FYI, I'll be taking the 48 hours transit visa on both occasions. Suggestions and experiences will be helpful.",Emirates,reddit,['Responsiveness']
8575,Flight,It turned great! We had good seats and it was on time. I wish that they had a direct flight from Raleigh.,Delta,trip_advisor,['Responsiveness']
8576,Poor Customer Service,"My recent flight home from Arizona was cancelled 15 minutes before take off because of mechanical issues. I don't have a problem with that but the employee at the gate told all of us to Uber to hotels and stay the night and Jet Blue will pay up to $179 for the hotel, our Uber costs and food expenses so we all followed what she told us to do. After getting home 29 hours later, I emailed all of my receipts to Jet Blue for a refund and they said that all they will give us is a $50 Travel Bank credit for our next flight. If we knew that, we would have slept at the gate as we only had 4 hours to sleep at the hotel before we had to check out and go back to the airport. I waisted $300 that I thought I would get back plus food and my husband and I missed 2 days of work each. This is not what I would call good customer service. I will have to rethink flying with Jet Blue in the future.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8577,Good Flight,"Good easy flight to Houston until we got to the airport and landed. We had a little mechanical trouble and had to wait before we could go to the terminal to unload and to go onto our international flight to Cozumel, Mexico. It was about a half hour wait and our flight to Cozumel was loading while we were still on the plane from Columbus, Ohio. We finely got off the plane and had to run to get on the tram to the international flight area. We were not familiar with the lay out and how to get to our next gate, but we managed to make it to the gate that our boarding pass said to go to just to fine out that the gate had changed and we had to once more run to get to the other gate. By this time the gate was closed, and the plane was ready to shut its door and take off, but we got on the plane. Very close call of not being able to go that day. On the way back from Cozumel, Mexico, we had no problems and our flight was on time.",United,trip_advisor,['Responsiveness']
8578,WORST TRAVEL EXPERIENCE EVER! DON'T FLY JET BLUE,"Thanks to Jet Blue for the worst travel experience my family and I have ever had. My family and I are seasoned travelers and have flown on many airlines before including Jet Blue and have never had an experience like this. Our flight was supposed to be about 2 1/2 hours from Seattle to LAX. After arriving at our gate we learned that our flight had been delayed by 2 hours. Ok, no big deal. Then another 2 hours, and then again and again. Our flight was delayed for more than 10 hours. After speaking to the gate agent 2 different times, we, and everyone else were told the plane had a mechanical issue and would arrive asap. Everyone was also told they would be issued a $200 credit for the delay per Jet Blue policy. The gate agent said we would receive an email regarding this credit. Nobody was happy about the delay, but at least we would be compensated, or so we thought. After several days without an email about the credit we were promised I called Jet Blue customer service. I was told that we were not entitled to any compensation because our 10 hour delay was weather related. How convenient. Their compensation policy doesn't cover weather delays. I already knew weather delays weren't covered after reading their policy during our delay. I asked where the plane was coming from and they said LAX. What weather delays does LAX have in July? I explained to them that a result of this delay my family lost an entire day of our vacation and lost our car rental since we arrived after hours. Why do Jet Blue gate agents tell us all it was a mechanical issue with the plane (covered under their compensation policy) and promise everyone compensation, then Jet Blue doesn't follow through? Sounds like a bait and switch. Customer service offered us a $75 credit to each of us as a ""courtesy"". I declined the credit because this isn't about a dollar amount for me. This is about a company following through with what it promises its customers. After sharing this story with a friend, they explained that they had a similar experience with Jet Blue. Maybe its Jet Blues policy to lie to its customers. As a result of this, my family will never travel with Jet Blue again. I would rather pay more to fly with a different airline than to give them our business again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8579,Significant Delays and Lost Baggage,"Flight there was OK. Seats were reasonably comfortable and the meals were better than expected. The return flight was delayed over 7 hours which made me miss my connecting flights. They did arrange alternate flights back for me, but the overall flight back was over 12 hours late. Then, they lost my luggage. Don't think I'll be using Air Canada again.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
8580,Business,"I have enjoyed the 8 hours trip from Lagos to Dubai , the food was nice I have pre ordered, I enjoyed the Shuffier ride to my door step",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8581,Very pleasant flight.  Easy check in.  Pleasant and helpful personal on board.  Departure and arrival were easy.,I flew from San Jose WITH sOUTHWEST AIRLINES where the boarding was fast and easy. I came aboard a pleasant plane. The flight attendant was nice and helpful. She was giving all the necessary information to make our flight easy. Arrival at San Jose was on time and passengers were given all the necessary information to make their arrival simple and pleasant. I like to FLY WITH SOUTHWEST AIRLINES.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8582,Poor Business Class,Don't pay or bother travelling in Business Class in A319 as its not Business Class Seating sub Standard may struggle to get to premium Economy and yet full business class fare In a 6 hour flight that was totally unacceptable in world standard of Business Class Never with I wasted my money with Air Canada,AirCanada,trip_advisor,['NA']
8583,Never Again,"Just got back from a trip where we were stupid enough to fly Spirit. We had originally planned to drive but made the decision that we would fly because it would be quicker and easier on my back. I recently had spinal surgery (just over 2 months, successful and I feel great 99% of the time) and we thought that less time sitting would be better. Our experience was delay after delay with no explanation, a total of about four hours sitting on the tarmac (they couldn't find anyone to park the plane? they couldn't find anyone to load the luggage?) hours circling the airport, gate changes across the airport with another trip through security, etc. No apologies, no offer of a drink until we were on the last leg (an hour flight that became four hours of torture) and got offered ice water.",Spirit,reddit,['Responsiveness']
8584,BiCoastal Fun and Games,"I flew JetBlue to Seattle in June for my Aunt’s 88th birthday! I have been flying this wonderful airline for years- and was happily surprised to see new seats and configuration, a visual appearance of a large area, seats that were redone and VERY comfortable, and the flight landed early! The flight attendants were funny and attentive, personable and interactive, and overall FABULOUS! I really love this airline!!!! Wish they flew overseas.....",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8585,VOUCHERS ISSUED DURING PANDEMIC IMPOSSIBLE TO REDEEM,"Trying to redeem the voucher has been a nightmare, customer service unable to book trip after calling 6 times! a whole week I wasted on the phone, now I am requesting a refund! Travel was to be completed Sep 2020",Avianca,trip_advisor,['Responsiveness']
8586,Wonderful,"It was a wonderful experience to fly Business on this leg since it was an Airbus 380. The seats, the service, the movie selection was all above par. Was disappointed with the bathroom though since having flown Economy on the same aircraft and the same leg before, the bathroom was huge - a size I have never seen on an aircraft. In comparison, the business class bathroom was like any other bathroom on a budget flight",Emirates,trip_advisor,['Tangibles']
8587,Flight,"Flight was seamless. Courteous and Only a few minutes late. The flight was nice, only problem was I Refuse To Pay For Economy Seats so my Wife didn’t sit with me",AirCanada,trip_advisor,['Responsiveness']
8588,Love Flying JetBlue,"There is more room. My biggest complaint is people disembarking once the plane lands. They jump up, begin to fetch their baggage and stand in the isle with their butt in your face, literally! They really do need to learn plane etiquette.. No one is moving. If they were, I would understand, but they stand there unnecessarily for long as 20 minutes or longer.",JetBlue,trip_advisor,['Responsiveness']
8589,Bad experience,"Who wBad experience , didn’t acknowledge me nor inform me of delay while inflight, delayed in the air for 50 mins plus Also former employee who was harassed and discriminated against, it’s not a shock they give poor customers service. The company ignored my harassment complaint and instead terminated me…..friendly skies right",United,trip_advisor,"['Responsiveness', 'Assurance']"
8590,CEO,"Efficient, clean and organized. Spirit gets a bad rap from my friends. But the plane seemed full so others like them. I do.",SpiritAir,trip_advisor,"['Tangibles', 'Reliability']"
8591,"Allegiant out of Allentown, PA","We decided to go to Florida in February, one week to 10 days before the school break. We live in the Syracuse area and searched for a REASONABLE price, knowing it is school break week. We almost gave up. Then we looked at Allegiant Air flying out of Allentown which was a 3 hour drive for us. For two tickets we paid about $380 round trip each. (remember, blackout dates and booked very late). Allentown is a small airport, easy to navigate, big parking lot to secure the car. Allegiant, which bills you for every move you make, is not our first choice, but the non stop flights are a plus. The bad part is the plane seats are small and you are squished in like sardines. You cannot be grossly overweight, nor much taller than 5 foot ten or you are flying uncomfortably. However, for a direct flight to Sanford , Fl-- another nice sized, small airport, you can be uncomfortable for less than 3 hours. We would fly Allegiant again. We did pay the 20 bucks per carry on bag. We did not check a bag. Service was good and obviously we made it both ways safely.",Allegiant,trip_advisor,['Tangibles']
8592,Non event easy flight,Went to see Niagara Falls for the day. Left early morning and come home that evening. Flights were both on time. Attendants were very nice and professional as always. Great service with a smile.,SouthWest,trip_advisor,['Assurance']
8593,Missing Jewelry!!!!,"please pay attention to the Contract of Carraige!!! a necklace, anklet and earrings was stolen from my luggage. Whom ever did this probably knew that jewelry was not covered because it seems like they went straight for it!! Definitely a lesson learned... all I will say is karma is a .....",SpiritAir,trip_advisor,['Assurance']
8594,Worst flight of my life,"Okay, so just to understand, if people here had the same experience as me, yesterday was the first time I ever used JetBlue for a flight. From the time I got inside the airplane, I got the last seat, the flight attendant had her belongings on my seat, and she was already really rude to me. She said, ""Last seat?"" in a rude way, took her things out of the seat, and kinda yelled at me, saying, ""Just sit."" I was like, ""Okay, maybe she was having a bad day."" After that, it was weird because their sound system wasn't working fine, so all the exit doors and seatbelt instructions no one could hear. Well, I am not a Karen, so I was like, ""I don't care; I should know I need a seat belt, haha."" Anyway, after all that, the worst part came in: there was a lot of turbulence, which I get it, it happens, but my girlfriend started having some sort of a panic attack, heart beating fast, and headache. I started to sweat like crazy, and I was like, ""Maybe we are just suffering from the turbulence, I don't know."" And then seconds later, I knew something else was wrong because a lady got a seizure in front of me and another like four people on the next seats saying they couldn't breathe and had a headache. I told the flight attendant I wasn't feeling good; she said she couldn't take care of me at that moment because of the lady who was having a seizure and gave me a Pepsi. There was another lady yelling, ""This is the third time everyone gets sick with JetBlue."" It was chaos. Does any of you guys ever had the experience like this? It was the worst six hours of my life, till we landed there were people yelling and suffering, my gf was having a panic attack, and I was in pain. Even the cabinets where people put their belongings, some were open because the flight attendants couldn't take care of it since they were with the lady having a seizure, and they even refused me a refund. And from what I talked to @jetblue they didn't even put on their record the medical emergencies of this flight.",JetBlue,reddit,"['Responsiveness', 'Assurance']"
8595,Trying to cancel trip next week,"My wife and I have a trip scheduled next week via allegiant that we need to cancel for medical reasons. They won’t let us cancel it online, and I spent 2.5 hours on hold yesterday and never got anyone. Tried calling around 10pm PT last night and it said wait time over 2 hours still. Try calling first thing this morning and it won’t even accept the call, says the line is busy. Try using the live chat feature and it says it’s busy and won’t let me start a chat. We have to cancel before the 7 day mark to even get a voucher, and that means today is the last day. I have no idea what to do to try and get ahold of these assholes. Does anyone here have any tips?",Allegiant,reddit,['Responsiveness']
8596,another great Delta Flight!,"I always fly Delta to Las Vegas..... I usually depart from NYC -kennedy airport. The Delta sky club is great at Terminal 2 and 4 at JFK. I never have any issues with Delta and really like their frequent Flyer program I f you get the Delta American express card, You can avoid the baggage fees for you and your companions. I also can board early with this status upgrade. Lots of flights at very convenient times of day!",Delta,trip_advisor,['NA']
8597,Trip is next month,"Customer service is bad! Can’t get a response to a ?? I need answered. Called one day several times and line busy. Then twice I got a human but after stating reason for my call, line went dead. Haven’t even flown yet, next month but hoping the rest of the process goes smoothly.",Allegiant,trip_advisor,['Responsiveness']
8598,Think twice before using Spirit,"BOOK WITH CAUTION: Spirit claims to help people save money, BUT should you want to cancel a flight, if it is more than 24 hrs after booking, not only do you lose money in fees but the balance is given as a reservation credit that is only good for 2 months. Customer service is happy to waste your time asking you to “bear with me” while they research the matter only to turn around and give you a scripted reply advising that their hands are tied and all you can get is the reservation credit amounting to a fraction of the original cost of your tickets. Rest assured I will not look to Spirit for saving money at the detriment of a quality experience. In the future I will certainly be taking my business elsewhere.",SpiritAir,trip_advisor,['Responsiveness']
8599,NEVER AGAIN!!,Throw away the whole crew!!!! They’re rude and disrespectful!!! I just watched a very rude flight attendant put a father and son off because the son asked him not to talk to his dad disrespectful!! And HE WAS RUDE AND VERY DISRESPECTFUL!!! BUt to put him off for that?? I’m going to let everyone I know know DONT BOTHER THE FLIGHTS ARE CHEAP BUT NOBODY WANTS TO BE DISRESPECTED!! Especially after over a hour delay! THEY ALL NEED CUSTOMER SERVICE!!!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8600,ITS A GOOD AIRLINE BUT NEEDS IMPROVEMENT,"Service and amenities were good,Its confortable but still lacks many things,,,Avanca has come a long way and its 100% better than it was before and I believe its improving all the time,but still it needs to do more to become a world wide airline with prime service,especially because the customer service does not work..As long as the customer service does not improve the Avianca will be look primary as an international airline with local service!!",Avianca,trip_advisor,['NA']
8601,Want to log over a mile of walking before you fly .... fly United!,"Our flight originated in Hartford, CT. The seats were so narrow and close together that when the person next to you put their arm on the arm rest, it would change the channel on the in-flight system you were watching! We arrived at O'Hare on time at 11:30 am in Concourse B. Our connecting flight to Fairbanks was to leave at 3:20 pm from Concourse C. By the time the 'people mover' got us to Concourse C - 3 minutes - our gate location had been changed. Fast forward to 3:20 pm. Gate location has changed 3 times, and flight is delayed. Fast forward to 6:45 pm. Gate location has changed 2 additional times; we are now on a plane which was brought in from Dallas; and 15 minutes later we are sitting on a runway while they try to figure out which route to use to avoid bad weather. Maybe if we had taken off on time the bad weather could have been avoided? By the time we finally landed in Fairbanks all of the food options were closed and we had been awake and traveling for 18+ hours. To add insult to injury ... when we arrived home we found United had added $14.00 to our charge card, in addition to the $30 we paid for a checked bag. We did not order food, did not order drinks, and did not order a headset. We are disputing the charges.",United,trip_advisor,['Responsiveness']
8602,Air travel,I have been going to Dubai each year by Emirates and the service has been going from Very good to very bad this trip.we traveled economy to Dubai and business back.Some thing has happened to the service.I think the staff are getting younger and they don’t have the experience or perhaps they just don’t care.I won’t travel with them again.They used to be the best but not a ymore,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8603,muy  buena,"muy buen servicio, hicimos escala en lima, y todo salio de lujo, la comida muy buena, atención excelente,",Avianca,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
8604,Best airline,Free snacks and channels to watch oh yeah. Service was great! Would travel again on JetBlue and I recommend many to fly with them.,JetBlue,trip_advisor,['Responsiveness']
8605,United lies,"We tried to change a flight by a day, their Hemisphere magazine says any change no charge, cost us $854.00 and they didn't cancel the other flight so we paid that amount for the change and the full amount for the initial flight. I have their credit cards and will never use them again. where we live we have Delta and they are rated higher nationally.",United,trip_advisor,['Responsiveness']
8606,Wort airline service ever,"Flights attendants are rude and have a terrible attitude. Nothing is complimentary whatsoever. Not even water is offered on a 4 hour flight! And to make matters worse, a 5 min commercial blasted on the speakers while we were trying to sleep. By far the worst airline I have ever travelled on by a long shot.",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
8607,"Our ""go to"" airline","We love JetBlue and always fly with them as much as possible, if able. We recently tried ""Mint"" and wish we could fly that way all the time. It was awesome!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
8608,No issues,Uneventful flight - which is a good thing. Check in at the airport was efficient and our attendant was pleasant. In had to make a last minute change in flight plans and this was handled effectively.,AirCanada,trip_advisor,['Assurance']
8609,Good value for short flight,"Last minute flight booked for Saturday to Wednesday to visit family. Website easy to use, PGD airport extremely clean and well lit, and seat at bulkhead had more leg room than on return flight in regular seat. However, the return flight seat had room for my bag under the seat in front of me-which was nice. Allegiant personnel were wonderful-nice, considerate, helpful-everything you want in flight attendants. Return flight was delayed hours because of weather but everyone worked hard to get us on the plane quickly once it arrived in Milwaukee for the return flight. Flight was very reasonable-about $250 round trip with bags and priority boarding. Would definitely use this airline again!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
8610,Screwed up airline,"Don’t fly on Spirit. You think the prices are low until they start adding fees. I paid for a carryon $72 for 1 leg of the flight via their app. But despite the app taking my credit card, it did not register the payment. The app malfunctioned. I was unable to get my boarding pass to display or print 24 hours before departure. Had to use the kiosk at the airport a few hours before departure. It did not reflect my payment for carryons. They pulled me out of the boarding line and insisted that I pay an additional $100! What a racket. No water, disgruntled employees, equipment malfunctions on both legs of the flight. Unnecessary delays, extraordinary frustrations, indignities, smaller seats (even though I paid to sit in an exit row). And, I am 70 years old and had a broken arm at the time of the flight. I had to ask them 4 times to help me put my carryon (that I paid $172 for the privilege of carrying) into the overhead bin. Death by a thousand cuts. I will never fly Spirit Airlines again.",SpiritAir,trip_advisor,['Responsiveness']
8611,Never never never fly with this,"I did not manage to take my flight twice. First time I accepted a rebooking (two days later), after my flight was cancelled without notice, second time I accepted a refund after the same flight was cancelled again. I lost a lot of money because of them, please don't fly with them, they absolutely have to go out of business as soon as possible.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
8612,Flights to Disney Word,"We had a great experience flying JetBlue to Orlando for our Disney vacation. The crews members were nice and accommodating. The televisions kept our boys occupied during the flight which was great since many airlines don't offer that feature. Finally, the flights were on time and the crew kept us update to date on when we would be landing or if there was a delay. Overall, a very pleasant flight and we'd definitely book with JetBlue again in the future.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8613,la peor,"Avianca es la peor airlines pues se hacen los locos de que no saben leer las regulaciones de migration puesto que ellos solo están interesados en el dinero pues no les gusta viajar con un avión con 4 o 30 pasajeros que ahora quedamos estancados en el Reino Unido ya que para ellos no vale la pena y no cubre los costos- Para ellos es mas rentable un avión lleno que semi vacio or casi vacío - Hable con el call - center de Avianca y dice que eso seria un vuelo humanitario y ellos no hacen vuelos humanitarios> PERO en este caso no seria un vuelo humanitario pues el mismo comunicado dice que nosotros los colombianos estamos permitidos entrar al país el cual fue emitido el mismo día y el vuelo de nosotros era al siguiente día - el cual no son excusas de que este fuera cancelado ya que las reglas migratorias salieron el mismo día. Y AHORA nuestros hijos y madres que estában esperadonos en colombia con ansiedad van a pasar navidad solos y nosotros ahora quedamos estancados en un país donde no tenemos familia Nosotros estábamos programados para viajar el día 21 de Dicembre a las 21:40 hora británica Londres -Colombia Pero este fue cancelado debido al comunicado emitido por el presidente Duque el 20 de diciembre El cual establece que Colombia suspende los vuelos desde and hacia el Reino Unido. Y SOLO PERMITIRA el ingreso de viajeros en los siguientes casos :
 * Colombianos y extranjeros con residencia permanentes en Colombia, es decir, titulares de visa migrante, visa de residentes o visa de cortesía y sus beneficiarios en el país. Estos pasajeros deberán cumplir con las medidas sanitarias que para el efecto adopte el Ministerio de Salud y Protección Social. * Personas pertenecientes a cuerpos diplomáticos debidamente acreditados en el país. * Extranjeros que inicien su vuelo hacia el país antes de la fecha de entrada en vigor de la Resolución. * La tripulación de la aeronave. Como se puede ver avianca actuó sin sentido y sin bases y fundamento pues ellos no debieron cancelar el vuelo pues habemos colombianos que quedamos estancado acá y que por decreto nos debían de dejar viajar y entrar al país pue comos colombianos y ingresamos como colombianos al país pues el país de residencia . Pero como dije posteriormente a Aviaca solo les interesa es cuanto dieron les cuesta solo viajar con un avión semi vacio. Hasta el momento Avianca no han sacado una resolution para los bonos y reembolsos PERO ALERTA No se dejen engañar con el bono ni el reembolso pues si te tan el bono y tu ticket te costo $6,000.000 de pesos Por persona Y cuando lo quieras utilizar para otro día en ano con la misma ruta y este ticket te cuesta 2,000. 000 de pesos ellos solo te van a dar un crédito no dinero con el bono sobrante Y LO PEOR no puedes comprar un extra ticket para otra persona con el crédito sobrante or como dije anteriormente el dinero por el resto del bono Y LO MAS DESCARADO es que si quieres compraron ticket pero en este caso te cuesta mas hay si debes pagarles con dinero -Cuando en realidad ellos deberian asumir el costo pues no es culpa del pasajero que su tiquete haya sido cancelado- COMO Decimos en colombian nada para acá pero si para allá. En el caso del reembolso es lo mismo en caso de que el vuelo haya sido cancelado por cuestiones externas que estan fuera de control del pasajero _ Si comprastes un tiquete con reembolso ellos solo te van a reembolsar todo el dinero",Avianca,trip_advisor,['NA']
8614,"Worst Airline ever! Save your time, money and energy by booking with another airline that actually cares!","My family and I were taking a trip to Orlando, FL from Houston, TX. We had booked direct flights too and back. The first flight, we arrived with plenty of time and then TSA delayed us for a can of formula. We heard them calling over the intercom and told TSA to just toss it. In which they said ""oh it's okay your doing great, your not going to miss your flight."" We listened and the exact thing that we said would happen, happened. We missed our flights. Even though TSA and the airlines all work together to get everyone boarded and on the plane. They both claim it was none of their faults. So we ended up having to pay $400 dollars to rebook our flights so we wouldn't end up missing the rest of our trip. Not even a direct flight either. It was a flight from Houston, TX to Fort Lauderdale, FL. On top of that another 4 hour delay for the next flight from Fort Lauderdale, FL to Orlando, FL. After our trip is all said and done, we get to the airport 2 hours ahead of time in Orlando, FL for our flight back to Houston, TX. We had the exact same backpacks that we had when we flew the first two times to Florida. As we are trying to prepare for boarding, the lady then says one of our bags didn't meet the requirements and charged us $100 for one of our bags. I have pictures, as well as a witness showing that the bag does fit perfectly into the bin that allows the bags that are suppose to be free. When we explained this to the lady she didn't want anything to do with us. We asked for a manager in which she said no. My husband then began looking for a manager to get us our refund in which no one wanted to help us. Instead they bring the supervisor, Anaid, to kick us off our plane and tell us we can no longer ride. She then explains that we have to go back to the terminal for a different flight. We go back to the terminal and of course there are no other direct flights from Orlando, FL to Houston, TX. Instead they made us ride from Orlando, FL to Chicago, IL. On top of another 5 hour delay in Chicago, just for us to get home to Houston, TX. Also, as we were getting the flight that we weren't allowed on anymore rebooked, the manager, Caleb, did recheck our bags and also did confirm that they shouldn't have charged us. A manager at the desk, told us we shouldn't have been charged to our faces but somehow he still couldn't get us our refund either. All of this while having a 3 year old and a 7 month old with us as well. This was all around a terrible experience for both flights too and back. I will never be flying Spirit again after this. They try to soften the blow by sending meal vouchers. After this experience they still expect people to actually come back and fly with them again? They then tell you if their is a complaint to go online and they will call you within 24 hours to resolve it. It's been passed 24 hours from the first flight and no one has contacted us. I messaged the help service online and they claim that these employees at the gates know their measurements well and know what they are doing, but your employees aren't even on the same page either with if our bags are clear or not. Because 3 planes let us fly with our bags and we got charged incorrectly for a flight that we didn't even end up getting to fly. I'm definitely going to be looking further into this terrible experience cause no one was willing to help us. I also asked to speak to another manager while I was messaging a representative and all they had to say was they stand by their decision, thanks for choosing Spirit. Kicked me out of the Queue and still didn't help me. Spirit sure is quick to take your money, but if you complain about them falsely charging you, you get kicked off your plane and get stuck hours in another city. Now I'm stuck with two babies in a city that's 50 degrees at 2 in the morning with nothing warm to put on them. None of the stores are open at this time for me to get them warmer clothes. Now my kids will most likely end up getting sick all because of this terrible flight experience. Save your time and pay the extra money for anyone other than Spirit airlines.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
8615,Absolutamente impuntuales,"Tuvimos dos horas de retraso en la salida del vuelo, por lo que por poco pierdo la conexión a Asunción. Esto nos obligó a correr a medianoche con nuestro equipaje por toda la terminal aérea.",Avianca,trip_advisor,['Reliability']
8616,Last time I Fly Allegiant,"We went to Vegas for a friend's wedding and everything was great. The flight back, not at all. I usually fly American Airlines or Delta, but we had a voucher for a free flight. The seats are the worst and I've flown Frontier before. There's no leg room and no shoulder room. I'm 6'3. I think I'll be crippled from this flight. The amount of nickle and diming they do makes paying a little extra for a better airline worth it. $40 to check a bag $50 to carry on. $5 for a boarding pass, $ to pick your seat, etc. Every other flight I've been on the bag weight limit is 50lbs. It's 40lbs here. Just don't do it. Their better off going out of business.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
8617,Passenger,"This is a cheap airline.. only booked because of date ,time, nonstop. Otherwise there really isn't any other reason I'd fly it. The mask requirement is a joke.. but, I think wearing one is a joke. They worry about your safety..hmmmm but plane isn't clean",FrontierAirlines,trip_advisor,['Tangibles']
8618,Southwest Airlines is my choice for senior with mobility issues travel,"Southwest Airlines has always assisted our mobility issues with a grace and efficiency during ticketing, curb-side luggage check with assistance to the gate departing and subsequent arrival. Have needed assistance for several flights over the past year. There was not one problem or difficulty. Much of the credit must go to the highly professional employees at all levels of the Southwest organization. Should mention that the outstanding on-time departure for almost ever flight is a much appreciated bonus. Southwest is the best!!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8619,Worst airline I ever got up,"We had to pay for carry on , no plug ins & the people was rude !! Uncomfortable & slow I will never get on here again",FrontierAirlines,trip_advisor,['Tangibles']
8620,Last flight of family time 2019,"I purchased my ticket through Expedia on Delta same day flight. Tried with customer service rep by phone and a delta.com to pay $70 for my baggage. Payment would not process on my phone. Since Delta is cashless airport, I thought I could pay at ticket counter. Card declined. Ticket agent suggest to withdraw at ATM. Was able to get $80 out. Of $5 for cash card, left $75 on card. Ticket agent only charged for on bag. I also got a wheelchair to my terminal, due to being a brain tumor survivor, all the walking is tough and had two carry on bags. I've flown many times this year. But my final trip was the best with Delta!",Delta,trip_advisor,['Assurance']
8621,Price is right,The price is right but you have to pay fir any extras including a snack/drink or carry on. My plane was delayed 2 hours going and one hour coming back otherwise it was an ok flight and would probably use them again,Allegiant,trip_advisor,['Reliability']
8622,FABULOUS flight!,"Everything was spectacular! Our two adjoining seats were perfect for our fun trip to Paris and eastern France. Every possible amenity was offered. The meal service, wine choices, the comfortable seats, pull out tvs with noise cancelling headphones - were only surpassed by the super comfortable flat beds. I fell fast asleep for 4 hours of the flight. I have NEVER done that before. I am almost 6 feet tall and the flat bed was comfortable for me. What a treat to have had this experience.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
8623,South west vacation ,"I recently bought a flight/ hotel all together yesterday on the official southwest vacation website. I got confirmation numbers on my flight and a reservation number, but I didn’t get any numbers or pins for my hotel, it says hotel information and dates staying at hotel but it didn’t even ask me to put check in information for the hotel. I called the resort and they said they had nothing in there reservations date for me? Does it just take a few days to process am I too early to be asking? Has anyone have experience with southwest vacation packages",Southwest,reddit,['Responsiveness']
8624,"Comfortable plane, but you pay for EVERYTHING.","Flew out of Midway at Mascoutah Il.Won't let me give airport name. Aisles wider than other planes. You pay for drinks, snacks, etc. Also pay for baggage, not carry-ons. More room overhead for that. 4 flight attentants verses 2 on other airlines. Wouldn't want a LONG FLIGHT AS YOU HAVE TO PAY TOO MUCH FOR EVEN WATER.i think coca-cola provides all drinke for airlines, no chg., but this plane charges for a profit. Southwest gets theirs free I know for sure and gives them to customers. Saw no snacks!. Plane crew very professional, and handles plane well. Let everyone what was going on in bumpy weather.All were calm..Would ride again..have to pay for extra legroom, kinda cramped. Was on time.Nothing extra. on trip.",Allegiant,trip_advisor,['Tangibles']
8625,Amazing!! Very pleasantly surprised!,"I have a lot of anxiety on planes flying especially when they’re taking off and landing, but on this flight, this pilot landed immaculately! Even my mother who has flown so much in her lifetime said this was one of the best landings she has ever experienced. All these bad reviews about spirit airlines regarding money, baggage allowance, customer service, etc. is irrelevant in my mind having, flight anxiety, because at the end of it, what it really boils down to is how comfortable i have been throughout the flight and during takeoff and landing. So i wanted to put this review out for anyone else out there with anxiety of flights, that this airline really handles this aspect really well! Thank you Spirit I was pleasantly surprised :))) and if we ever fly with our dogs we will definitely write a review!",SpiritAir,trip_advisor,['Assurance']
8626,Great Journey from JED to DXB but average journey from DXB to BLR,"I have experienced a very good and an average journey overall i can say a good journey, I faced very bad experience in baggage handling at Bangalore Airport, our baggage has been exchanged with other passenger when we complained the help desk there response is very poor. just they lodge the complaint and no action for 2 days and even not responding over the calls. Finally we have traced the passenger, by the time we have traced him he was in Mangalore. we have informed him the situation regarding the baggage he brought back our baggage. the same has been informed to your representative at Bangalore airport. By the time the baggage has been brought back no calls has been received from your representative no follow ups no feed backs This has to be improved, some has to check the tag number before leaving the Airport, otherwise some one will loose there valuables",Emirates,trip_advisor,['Responsiveness']
8627,Great service!,"Great flights both ways. Fight attendants were so accommodating, kind, courteous. The only need for improvement would lie in debarkation, especially in LV. It took nearly 20 minutes to get off the plane!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8628,Unreliable service,"I Purchased round-trip United airline tickets from Muskegon Michigan to Cancun Mexico. Both return flights ended up being canceled and rerouted to return to grand Rapids Michigan without any reason given. I was not given the option unless I wanted to pay full price to leave out of Grand Rapids, MI in order to have our car there upon returning. This cancellation by United was after ticket was paid for in full but 4+ months prior to departure. This makes our flight inconvenient because of no car, an increase cost to have other transportation to and from the airport to our home. The night before an early morning flight to Cancun, a text was received that outbound United flight was cancelled and a mad scramble was made to arrange alternate flight and transport to airport. This cancellation was due to the plane did not pass inspection! Why is this being done less than 12 hours prior to the flight?? Why can’t United bring in another plane? Obviously both United airlines AND Muskegon airport are unreliable if you want a carefree, on time or customer service experience! I will not plan again to fly from a small airport even though it is convenient nor will I use United airlines as a first choice as I have had other issues with them that are not addressed, poor customer service. This is sad as I did try to support my local business, however my time/money/vacation are important too! As far as United airlines, well I may need to use them at some point BUT, like they treated me, THEY will be a last thought!",United,trip_advisor,['Reliability']
8629,Air canada disaster ,"Most terrible experience you might have. All flyis on our journey has been delayed. From Toronto to Paris delay 6 hours on way back from Nice to Montreal fly has been delayed for 1 hour and 15 minutes which is cause rebooking fly Montreal to Toronto and we have to sit at Montreal Airport for extra 6 hour. FLY FORM MONTREAL TO TORONTO TAKES ABOUT 1.2 HOURS. More over when we ask to change to early fly Air Canada agen sad if you do that you laggege would come on this fly. When we finally landed at Pearson and waiting anather 1,5 hour for unloading laggege we found it still in Montreal. Most terrible experience, agents is useless, room leg not great at all. If you could avoid to use AIR CANADA I would strongly recommend. And on top of that CEO of AIR Canada getting paid $12 000 000 per year.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8630,First impression is everything,"This was our first time flying with Allegiant and first time flying out of Allentown, PA (ABE). On the surface, the prices sounded great, until we were charged $80 for one suitcase. $30 plus an additional $50 due to being over the 40 lb limit (I believe we were over 14 lbs.). That is absolutely unacceptable. I can understand maybe charging an additional $20, $30 for the standard fee, plus $20 for being 14lbs over, but to charge an additional $50 is quite excessive. Then, we had to pay $20 per garment bag to put in the overhead bin. You have to pay to choose your seat, which to us, we feel, is another money grab. Additionally, there's no complimentary drinks or snacks. So after adding everything up, the total cost of our roundtrip flight is very close to the same price if we were to fly out of Newark, NJ on United or Jet Blue. The seating on the plane is very tight. We hit major turbulence, which I think was unexpected by the staff, since they were caught off guard and looked a little nervous. The captain didn't say anything to calm passengers down, many of whom were children, during or after the turbulence. All one of the stewardess' could say once we landed was 'Welcome to Hawaii,' when we landed in Allentown airport, as if to try to make light of a scary situation. Overall, it wasn't a great experience.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
8631,Worst flight experience so far!,"Flight cancelation on Saturday January 6th, 2024. Was rescheduled for Sunday January 7th to depart for Orlando at 3:37pm, delayed departure until 6:22pm, delayed departure again until 8:04pm and not 1 hour later, delayed yet again until 12:44am Monday January 8th. Been sitting in this airport since almost noontime today. Apparently it's just flight F9 3907 because Frontier Flight 4725 is on time for a 10:16pm departure to WHERE,,,, YOU GUESSED IT ORLANDO!!!! Never again!",FrontierAirlines,trip_advisor,['Reliability']
8632,Crazy experience before we’ve even taken off,"My family and I have given Southwest a second chance after our last flight was canceled and we were stranded for two days the last time we flew. We have actually had a lot of great experiences with them previously and always recommend them. About a month ago we received an email stating that our 11 year old son’s flight had been canceled for our upcoming trip. We knew that we wouldn’t have canceled it so we called and very long story short it appears that someone with the same or similar name to my son (an adult) had called to changed their flight to somewhere in the Caribbean. They obviously did a very poor job verifying their information and somehow were able to use the funds for our purchased ticket for our son to change their ticket. Now those funds are gone and after several hours that my husband has spent on the phone calling the solution was for us have to purchase the ticket for a second time, and they said they would refund the cost of the second purchased ticket after our flight has been completed. I don’t understand how that makes sense but we basically had to do it in order to ensure that we were all on the same flight. We were offered some vouchers along the way but not enough to even buy a ticket anywhere. So in conclusion: someone cancels our flight and uses our funds under our name and booking without our knowledge or consent for an 11 year old and is able to schedule a new flight as an adult due to an error by a Southwest employee and we then lose out on that money and have to purchase a second ticket which I have no confidence will ever be refunded after our trip. Then we get some money to book another flight at some point in which I’ll have to pay additional money to even purchase the ticket so Southwest actually benefits from what I consider really a pretty big mistake. It breached our privacy as a consumer, and has been a huge headache. What if we didn’t see the email and the flight was booked? Now I’m constantly checking our bookings to make sure they’re not also canceled. I’m disappointed in the whole experience and we haven’t even left yet.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8633,"Truly, always a LUV-able experienc","Excellent flight, left on time, made it through turbulent weather with adequate warnings, attendants great.",SouthWest,trip_advisor,['Assurance']
8634,AWESOME AIRLINE!,"We LOVE JetBlue airline. It flys nonstop to Orlando airport. It’s our favorite airline. We’ve never had a problem, other than weather delays, and it’s not their fault. I recommend JetBlue airline.",JetBlue,trip_advisor,['Responsiveness']
8635,Scary Experience ,This particular aircraft i boarded from Montreal to Halifax was making so much scaring sound that i could practically feel the vibration from the engine I was so scared all through the duration of the flight but thanks to God we landed safely.,AirCanada,trip_advisor,['Assurance']
8636,A disastrous and disorganized experience both segments ,This review is on behalf of my dad. He flew this airline to Geneva to visit family from IAD. Unfortunately the service both ways were pathetic. It started from the check in desk at IAD airport. The check in desk was so disorganized. After My dad checked in his bag. The counter failed to give my dad a baggage tracker as they should. Whoever is in charge of the ticketing counter at IAD and the person responsible for this disorganization needs to be fired. Also on the plane the food was not that good at all. My dad expected better than this unfortunately United failed to deliver on that. Beware if you’re flying united,United,trip_advisor,"['Responsiveness', 'Assurance']"
8637,"Only wants your money, over books seats. ","Never had a problem till now.They cancelled my flight from MIA & sent me to FLL for another only to get there & not have a flight! I got sent around the airport all day just to be sent back to where I started at, & being told by one of the works that they over book their flights so this happens a lot…they said they couldn’t help me or tell me why my flight was cancelled ALONG with alot of others (we was probably overbooked people). They do not care about anything but taking your money! Didn’t want to help us find a place to stay,a car, another flight nothing… Spirit is useless. I will definitely spend the extra for a airline that cares for their customers & gets me back home to my babies in time when I should have been!",SpiritAir,trip_advisor,['Responsiveness']
8638,"Cant book with Credit Voucher, Customer Service RUDE","Trip was cancelled due to COVID - Received Credit Voucher (instead of refund). Online booking not working, won't accept Credit Vouchers. Phone Booking 3+ hour hold to be told to book online. Agent i spoke to was RUDE. I get they have a higher than normal call volume but thats their fault. Not their customers. Should have given customers REFUNDS instead of credits. OR have a working website to book online using said Vouchers, then they wouldn't have 101 people calling ticked off. Government shouldn't have bailed them out.",AirCanada,trip_advisor,['Responsiveness']
8639,Emirates flight,Flew Emirates airlines from Dubai to Edinburgh. In in-flight service was exceptionally good and the food was amazing Inflight entertainment called ICE was very good and not seen anything similar in other flights.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8640,Muito bem atendido!!!,"Bom atendimento, com aeromoças muito atenciosas, boa comida e vários filmes novos para assistir. Recomendo",Avianca,trip_advisor,['NA']
8641,Best airline if flying with kids!,JetBlue is the best airline if you’re flying with kids. The direct flights are fantastic! They offer snacks & drinks & have great inflight entertainment options. We wouldn’t fly any other airline!,JetBlue,trip_advisor,['Tangibles']
8642,We have had a bad experience,"I flew on May 18th from Buenos Aires to Miami, fly departure was almost 1 hour delayed, due to I had a connection I was worried during the flight to lose it. We took off early morning so I received a breakfast, very very poor, just an omelet and coffee, no bread, no pastries, orange juice offered was awful, no fruits. Really one of the worst received at a business flight. After that ""called"" breakfast I tried to rest, sad surprise!! seat was not able to recline due to a mechanical problem, air hostess could not fixed and due to business class was full I did not have the chance to change my seat. So I paid for business class but travelled as economy, I do not pay business for luxury, I am very big and tall. Seated in a bad seat I tried to watch a movie but surprised!!! :my headphone was broken and it was not possible to change due the system. On top of that the cleaning of the plane was very bad, smell like dirty bathroom. My experience was terrible and for sure I will not choose Avianca for future trips",Avianca,trip_advisor,"['Responsiveness', 'Tangibles']"
8643,Outstanding service!,"A round trip ticket with one carry on for only $194! I was pleasantly surprised about how small the airport was and how fast and easy the boarding process was. After my online check in the night before, it literally took 5 minutes to get through TSA at Belleville airport. Everyone working was super patient and kind. The flight to Sanford was delayed 20 minutes but I was notified and the flight came at that time. The seating on the plane is tight but seats with more room are available during the booking process. With the value of this flight, I will be flying Allegiant as often as possible!",Allegiant,trip_advisor,['Responsiveness']
8644,"Comparing to British Airway and Alitalia Airline, Air Canada is quite good","I am always not 100% satisfied with Air Canada and complained occasionally. However, the trip in last month to UK and other European cities involving Air Canada, British Airway and Alitalia Airline let me learn something as I had the comparison. Seating, service, food are better with Air Canada. Luggage limit is also more generous and flexible with Air Canada, but I have to be fair and not complain much as this is related to the continent rules, not the airline companies.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8645,"Good Airline, no problems",I took that Airline. I had no problems while traveling. All flights had been in time and we arrived saftley,Emirates,trip_advisor,['Reliability']
8646,Mrs Ray,Good airline with economic rates and no hassles. I had heard many negative comments about Spirit but I didn’t find anything upsetting about my experience.,SpiritAir,trip_advisor,['Responsiveness']
8647,Ruined our vacation,My wife and I flew from Pittsburgh PA o Orlando Fl then had a connecting flight to Ft Lauderdale. When we checked in at the Pittsburgh ticket counter we were told that our flight to Orlando was delayed and that we would miss our connecting flight. The attendant told us that there was nothing he could do because the only other flight was booked. The attendant stopped our luggage in Orlando and we were forced to rent a car so we could drive to our final destination. When we arrived at our gate we learned that the connecting flight had also been delayed so we would be able to make our connection. I cancelled our rental car and prepared to board the plane. My wife and I spoke with a supervisor at the gate who informed us that our luggage had been fixed and that he personally retagged our luggage. When we arrived in Orlando we spoke with a attendant at the gate and asked her to check on our luggage. She was VERY rude and told us she would have to make a call and it would take 25 minutes and she didn’t have time. We caught our connecting flight and when we arrived in Ft Lauderdale…you guessed it…NO BAGS! I went to the baggage office and was told to check back at 10:30am and see if our bags made it. We are supposed to board a cruise ship at 1pm and have NOTHING! I called customer service and was told “Sorry we don’t deal with baggage over the phone. Please go online and file a claim.” The customer service for this company is horrible! I feel like no one I spoke with cared at all. To them it’s just a pay check. I will never fly with this airline again. If you choose to your taking a risk with a company that could care less if you have a problem.,SpiritAir,trip_advisor,['Responsiveness']
8648,"spirit is  the best 
on  the to being the  biggest airlines  in the  world  safe  an  friendly",Fly with spirit i have over 20 times this year with an flight has been great. no complaints tell every to fly rather than drive to where there going . an this airlines only way to travel .i love spirit,SpiritAir,trip_advisor,['Reliability']
8649,Downfall of an airline,"Clearly have fallen on hard times and going downhill. Continuous in flight advertisement, dont even offer food on an 11 hour flight, flight attendants are a minimum, old poor quality planes, just an obvious sad state of affairs from what was a great airline a few years ago.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
8650,cheap flight expensive baggage,"The flights are cheap but watch out for luggage charges..Everthing is added on so becomes very expensive. Pick seat-charge..priorty boarding-charge..luggage-charge..carry on -charge...Cheaper to fly Southwest, but does not go to South Bend so you pay for the convience of a shorter commute..",Allegiant,trip_advisor,['NA']
8651,Amazing,"On August 6th we began our journey with United to Athens, GR from Phoenix AZ! It was the most amazing experience even though most of the journey had full flights going to Newark which was the main point of going to any international or national destinations! I have flown countless times with United, had many dissappointments but this was far less from a disaapointment! Truly amazing!",United,trip_advisor,"['Responsiveness', 'Assurance']"
8652,GREEDY & SCAMS THEIR CUSTOMERS!!,"My boyfriend and I recently flew Frontier on our way to Denver. Firstly, when booking the flight I was disappointment to notice that the weight limit for a checked bag is 40 pounds and not 50 pounds like it is on ever other airline I have flown with. Additionally, you are permitted one free personal item that is 14” H X 18” W X 8” D as outlined in the Frontier website. When my boyfriend and I got to our gate, we both had our backpacks that we were using for our free personal item. The worker at the gate prompted us to size our bags using the metal sizing container. My boyfriend and I were using a small suitcase as our checked bag so we did put our bulkier items in our backpacks which we did not think was an issue seeing as we had flown with these same backpacks on other airlines and we knew that they would fit underneath the seat in front of us. Our backpacks were too full to fit in the designated personal item sizing container, but fit within the specified measurements on Frontiers website (see pictures) AND fit under the seat in front of us. They charged us $100 PER BAG because of this. We had to pay $200 extra even though we didn’t even stow the bags in the overhead compartment. When I contacted their customer service chat line they refused to issue us a refund and when I asked them why they had specific measurements on their website when those measurements are completely disregarded at time of boarding they said “these (the measurements) are guides for the passengers, however, at the airport, it must fit in the sizing container”. This is incredibly misleading as a customer and simply a way for Frontier to scam people and take more of their money given that the only way to check the size of the bag is when you are already at the airport and clearly the measurements on the website don’t actually matter which is all we have to go off of prior to our flight... On the flight home we even witnessed another individual get charged for their backpack simply because the strap was slightly sticking out of the sizing container... We will never be flying Frontier again because of their horrible customer service and for misleading and using their customers for more money. Just another greedy business.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8653,Smooth,"Overall a stress free journey, two points, one being minor: 1. Unable to check in online via the app or with the automated service at the airport due to being Canadian PR instead of Citizen, had to seek assistance from a staff member who helped out. 2. Hot water was tepid and no milk on the flight to be offered with a cup of tea, only creamer which is abhorrent.",United,trip_advisor,"['Tangibles', 'Assurance']"
8654,Absolutely horrible business,"Frontier airlines is garbage of a company. I’ve come to the conclusion that they can’t do anything right. They are rarely on time, there is no level of service provided. They have seats that are so damn uncomfortable that you develop back problems 1 hr into the flight. After being two hours late. No service on a three hour flight. We get to Denver at 1am to find out that there isn’t a gate available….so here we set on the runway stuck on a sh*t box plane with a company that could give a sh*t less! How the h%ll is this company still in business. If you can muster up any amount of money to step up to any other flight available, do it. Book anyone other then the absolute misery that is Frontier. I wish trip adviser would allow me to give them no stars",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Tangibles']"
8655,Emirates Fly High Fly Cool,We traveled in both directions in November and January. We flew via Dubai. Smooth and hazzle free. Good food and nice seats.,Emirates,trip_advisor,['NA']
8656,Best Value for Your Travel Needs,"Simple, basic pricing and process. The customer service is always a pleasure. The plane was spotless!",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8657,terrible food,"flight was ok , flight attendants weren't particularly helpful ,but the food was appalling , I don't think I have ever had food as bad on any other airline as this one, the evening meal - pasta solid and stuck to plastic , sauce on it was hard, some mixed fruit was still semi frozen and slimy , don't expect quality food on there flights",AirCanada,trip_advisor,['Tangibles']
8658,Excellent staff!,"We were thrilled to be able to fly directly from DEN to London and back. Both flights had very good flight attendants who were friendly, professional AND had a good sense of humor!",United,trip_advisor,"['Tangibles', 'Assurance']"
8659,Flight delay nightmare,I was supposed to land in San Antonio at 11am local time but i arrived at 530pm. Our flight was delayed since we couldn’t board due to the flight attendant being late. Also at the gate I checked my bag to be nice which was big mistake. I run all th way through customs in Toronto and finally made my gate in time but the airline decided to cancel me off this flight since I wasn’t supposed to make my connection. At th gate I would have been alllowed on but because I had checked my bag at the gate in Montreal I was not allowed to get on the flight. They redirected me to Houston to get to destination.,AirCanada,trip_advisor,['Responsiveness']
8660,On time! All good except for luggage collection,"Our flight left on time and arrived on time! It was very bumpy going across the middle of the country, probably due to storms. You must download the app to get any entertainment( movies, tv, music) and you have to bring your own food on board. All was good until we had to wait ONE hour for our luggage to be available. Really unacceptable!",SouthWest,trip_advisor,['Reliability']
8661,Why we only fly Southwest airlines,"It's the caring people at Southwest, they are the reason we fly SWA. Shout out to one of their wonderful employees, Unique! This was Austin Texas. A happy employee, Unquie, who took our tickets when we boarded the plane. Before our flight, Unquie made Hunter's, our 4 yr old grandson's experience with Southwest Airlines wonderful! She went out of her way to talk to and play games with the kids waiting for their flight. She gently encouraged participation. She never singled any child out if he or she didn't come up to play. I appreciated that. Her bubbly personality was just what Hunter needed. He told her he wanted to be a pilot, and she said he was a copilot. He felt so special! After our flight, Hunter told everyone, serious everyone about Unique and that he was a copilot. Everyone at our hotel, on the beach, on the dolphin tour, at the pool etc...learned about how he was a co-pilot, Unquie told him so. She is one of the reasons we only fly Southwest. SWA have caring employees. Unquie is one of your best, she truly makes Southwest airlines look good!! I wish I ask her last name. I hope and pray some how this is shared with Unquie and her supervisor.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
8662,JET BLUE IS THE WORST AIRLINE EVER. DOES NOT RESPECT VETERANS.,I’ve flow JetBlue 4 times in the last month. Each time it was an nightmare. It was either delayed or terrible customer service. Today I I got forced to move to another seat but there two seats available and no one was in the seats. Made no sense. JetBlue just doesn’t get it. Never flying with them again.,JetBlue,trip_advisor,['NA']
8663,Be Careful,"I booked a family vacation, my daughter got injured so we had to cancel our trip. The airline received all the medical documentation and still has not refunded us or given us flight credit. It's been 6 months! I recommend sticking with a reputable airline that stands by its policies. Allegedly, documentation of a medical reason not to travel is sufficient for a refund or travel credit but this airline has yet to do either despite numerous attempts.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8664,Do not Fly,Absolutely worst flight and customer service. Customer service does not respond. Good luck trying to get assistance. I wish I read these reviews before flying. Never again.,AirCanada,trip_advisor,['Responsiveness']
8665,"Good staff, generally good planes","I fly Emirates regularly - almost always economy. The staff are good and the level of service good. The planes are generally quite comfortable (save a few older planes in their fleet). They offer good value to an assortment of destinations. On my last flight I was offered an upgrade to Business - and it was amazing. Food and service were top notch, spoiling me for economy forever, sadly neither my wallet or my employers stretch quite that far!",Emirates,trip_advisor,['Assurance']
8666,"Not worth it, avoid flights from Europe.","Avoid! Not worth the money! The plane was extremely old and small, I could not believe I was boarding on transatlantic flight. The food was a new level horrible. If you take an European airline such as KLM or British Airways they would never serve such a low quality, plastic like food. Only plus: safe and on time.",United,trip_advisor,['Tangibles']
8667,24th World Scout Jamboree,Long flights are better when you have great customer service. Cabin crew was as polite as could be and made sure everyone was catered for. The entertainment was on point and all the things I enjoyed were on ice.,Emirates,trip_advisor,['NA']
8668,Delta is the only airline worth using.,"Delta is the only airline I fly with, their service is superlative, the food is always good (for airplane food) the drink service never lets me down. Their in flight entertainment is always quality, however sometime I have had issues with the screens not working in the past, however they were kind enough to relocate me to a seat with a working tv. The only recommendation I have for delta is that they upgrade their pitiful blankets, otherwise, keep up the good work.",Delta,trip_advisor,['Assurance']
8669,VUELO SOÑADO,"Hice el trayecto Aeroparque-Rosario-Reconquista (ida y vuelta). El vuelo demora algo más por ser un avión especial, al que se ingresa por una puerta trasera, y que estaciona en un lugar distinto de Aeroparque. En la escala (Rosario) no es necesario descender del avión. El servicio a bordo es muy bueno: ofrecen alfajor o frutos secos más bebida en cada tramo y el personal es muy servicial. Lo que más me gustó es que al ser un avión especial (no vuela a la altura de un vuelo regular, sino más bajo) se puede apreciar mucho mejor el paisaje (río Paraná, islas, lagunas, arroyos, ciudades, pueblos, etc), lo que lo asemeja más a un juego. Recomiendo los asientos traseros porque se desciende por la puerta trasera.",Avianca,trip_advisor,['Responsiveness']
8670,No more nuts,"As usual with Southwest Airlines the service is excellent, the flight attendants are friendly, and the seats are comfortable. Southwest Airlines has chosen to do away with the peanuts which is a bit disappointing to me but I understand with the rise and peanut allergies among many people. I still would rather fly Southwest been any domestic and on.",SouthWest,trip_advisor,['Assurance']
8671,Excelente companhia,Está companhia aérea me ajudou a enfrentar meu medo de avião com tranquilidade. Justamente em dos momentos especiais: minha lua de mel. Tripulação educada e gentil.,Avianca,trip_advisor,"['Assurance', 'Empathy']"
8672,Put on standby and husband and wife separated,"On checking in at Budapest we were told we were on standby for our flight from Dubai to Bali. On getting to Dubai check in we were given seats, they were 24 A and 24 K right next door to the emergency door. I had quite a demanding couple sitting beside me re one tv didn't work boiled down to apology, refund of both their tickets and an offer of champagne or hot drink!! Here was I freezing my butt off and so was my husband that was in the same seat on the opposite side of the plane. The seats seemed smaller, the flight attendant had to get the tray out for me and as for the TV I couldn't get that out from the position it was stored. We are not ones to complain but this was our far worse flight we have had with any airline. We have never been separated on a flight and we always like to hold hands on take off and landing and that was a bit horrific being by myself! My husbands TV screen wouldn't work but I guess you have to be obnoxious and have an attitude to get anywhere. We were not happy and asked to have our seats changed in Bali. Bali to home was very pleasant. Also, on the flight from Dubai to Bali the hostess on Johns side could not stop yawning, chewing her lip and leaning on the big handle on the emergency door when seated to land - no smiles no contact at all. Rather disappointed as you can tell",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8673,Flying with delta,"I flu with delta flight from jfk in new york to fort Lauderdale Airport in Florida and I had a very good experience with the flight being on time, delta staff were very nice and i would definitely fly again with delta, since I was in economy I would say that basically leg room is a problem if you go with economy and delta is no different with that rule but overall delta has meet my expectations and I can't wait to fly again.",Delta,trip_advisor,['Responsiveness']
8674,The Even More Space seats are very comfortable,"Even More Space Seats are the way to go for an affordable cross country trip. Plenty of room, nice amenities, friendly staff. I liked the mood lighting for red eye flights. Nice and relaxing. I liked the self service drinks and snacks as an option, too. Really, it’s hard to find anything bad about JetBlue. I do want to upgrade to a mint service flight one day though just for kicks. But, even more space seats were completely fine, nice even.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8675,Very helpful when needed,"Missed connecting flight out of Chicago due to weather...these things happen. One agent (Saada or Saadi) particularly helpful. Clearly I was stressed and exasperated with the ordeal, but she handled the situation quickly, competently and put me at ease. She is a great example of how an airline rep. should happen travel problems. Well done and thank you again.",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8676,Seats were reserved but at check-in there were no more seats available,"We are scheduled to fly to Aruba tomorrow morning. Reservations were made many months ago via AMEX to use up points. We reserved two seats in a ""more space"" row. Initially we were scheduled to fly on Monday morning, but 2 weeks ago we decided to change our flight to Sunday morning. Fortunate smiled down and we were able to change our flight at no additional cost and even had seats in the same row as our initial reservation. I received the itinerary later that day from Jet Blue and everything (including the seats) were in good order. Fast forward to this morning when trying to check-in. The seats we initially had were no longer listed with our reservation. The website told me to choose an available seat, but forewarned that some seats may cost extra. It didn't matter because there were no other seats available! On top of that, it would not let me complete my check-in after entering all of our information (including passport info) several times. I could feel the anxiety rising. I tried using the ""chat"" feature, but that was completely useless. The best advice it gave me was to show up tomorrow and sort things out at the desk. Yep, showing up at 3am for a 6am flight and rolling the dice... odds not ideal for a good outcome. I resigned my self to try calling the support line. After listening through the recorded message and pressing the appropriate number option, I braced for a very long wait. Within 30 seconds, a representative named Kevin answered the phone. I explained the situation of not being able to check-in and what appeared to no more seats on a full flight. Kevin was the consummate professional. Listened carefully, was empathetic, and said he would research. After some back/forth and few spells of being on hold, Kevin found the issue. AMEX did not completely re-associate the seats from the flight change. Kevin fixed it, was able to get us seats in another row (not more-space... but we are vertically challenged so not much of an issue), and refund us the difference in seat price. Kevin, you saved the day. If you are Redditor and see this... once again THANK YOU!",JetBlue,reddit,"['Reliability', 'Responsiveness', 'Assurance']"
8677,"Et tu, jetBlue?","jetBlue used to be the last, best airline choice in the North East. Now I am considering quitting well-planned, well-budgeted air travel all together. I feel very mistreated by jetBlue, and I am a True Blue member (which I know, means very little these days). When I booked this trip months in advance, I selected and paid for seats on a flight that was a six-seat across (3-3) plane. When checking in the day before the early morning flight, I saw it was now a four-seat across flight. I didn't realize that meant that there would be NO SPACE for carry on luggage (I always plan and pack carefully to avoid a checked bag). I paid full price in advance like everyone else on the plane. I am the person who actually waits for my boarding group to be called. I don't push others out of the way to get on the plane. Well, by the time my family boarded, there was no overhead space left. The RUDE flight attendant would not help at all. There were people who put their small personal items in the overhead space to avoid having anything at their feet. There were people who boarded the plane before us with WAY TOO MANY personal items. NO ONE was helping or monitoring the boarding and bag policies. I paid for an overhead and a personal item for each of my tickets, and had to check bags. When I asked a flight attendant for help, he rudely told me that helping with the carry-on baggage was ""not his job."" Wow! Is it MY JOB?? Because I saw exactly who boarded with TWO personal items and whose tiny bags were overhead instead of stored under the seat. I have NEVER been treated so badly on a flight, not EVEN SPIRIT! Yikes. It is sad when even jetBlue sucks. Air travel is not what it used to be. Never thought I would say that about this airline.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8678,On time and relax flight to the Pura Vida Country,"On time and without turbulence flight to San Jose, with a complete balance breakfast with fruit, yogurt and a ham and cheese sandwich, pretty much compared to what most airlines will offer you,",Avianca,trip_advisor,['Tangibles']
8679,Expertos para enojarte,"Pesima aerolinea, siempre con sus estupideces con el equipaje de mano y de bodega, personal descarado, groseros y capacitados para frustrar a usuarios y robar, sin intenciones de ayudar a sus clientes y araganes. Ellos cobran hasta por respirar dentro de sus aviones.",Avianca,trip_advisor,['Responsiveness']
8680,Worst airline ever,"Our flight to New York was over 3 hours late. No explanation no apology nothing it was ridiculous. Our flight home was cancelled and all we received was a voicemail stating it was cancelled a couple hours before. No agent nothing. Took hours to get someone to talk to and then they had no flights home for 4-6 days. We missed several days of work and ended up renting a car and driving for 2 days straight to get home. They won't offer you a hotel or assistance booking another flight, nor do they add additional flights like other airlines to get you home. Worst experience and airline ever! May be cheap but not worth it, will cost you in the long run. Avoid at all costs.",JetBlue,trip_advisor,['Responsiveness']
8681,Service,Today my wife and I we both are in the airport ready to travel to Lima Peru from JFK in New York We were not available to travel cause my passport expires on August the 24th of 2024 According to the stupid rules you can not travel if your passport is less than 6 months. That is not what it bother me. Is the attitude of the fly attending she was so rude and of course after they are so stupid you become stupid too This is not the first time I have issues with avianca but I am very sure this is the last. Not use this airline,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8682,Delta to and from Italy was the way to go,"The comfort in first class was good. The cabin temp seemed to be backwards, however making for a hot, sticky, sweaty flight. It was freezing when we boarded, but after leveling out and eating the meal, the lights went out and it felt like the heat was on for the next 7.5 hours. It made it difficult to sleep because i was sweating so profusely. The food was decent for airline food. The crew was excellent.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
8683,San Jose to Nashville!!!,"This is the greatest flight!! With a tail wind, the flight is shortened considerably! The crew, as always, was spectacular and made extra efforts on our behalf due to the length of our flight! I love the available wifi and free movies. They also have other free entertainment available! Southwest is the way to go!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
8684,"Usually a dedicated United traveler, terrible experience in Lima","This flight is the only united flight between Lima and Newark daily, so if it is canceled or delayed, there is a major problem. Our 7 March flight was canceled due to mechanical problems, so after sitting on the runway for about an hour and a half we have to deplane, at which point it was 1am and they said, well the airport is closing and we will have to get your rebooked. So 200+ passengers later are standing in line for three people to help rebook at 1:30am. This isn't novel airline cancellation behavior, but just beware that this is the only United plane at this airport (I am pretty sure of this, it is the only United flight to the country daily from what I can tell) and it's not going to be easy for them to just find another plane. We were rebooked and ended up getting home only 12 hours after we were supposed to (and of course not sleeping for 36 hours or so), but I'm sure not everyone else was as lucky.",United,trip_advisor,"['Responsiveness', 'Reliability']"
8685,Flight attendants are now demanding that you place your carry on bags 2-3 rows behind the seats you are sitting in.,Placing your carry on bags in the overhead bins 2-3 rows behind your seats caused sheer chaos when we landed. People were squeezing through to get their bag which was 3 rows behind their seat. This makes no sense whatsoever. Allegiant is not a very good airline. The customer service people are rude and rushed.,Allegiant,trip_advisor,['Responsiveness']
8686,First time would do again,"Many drive trips to HHI we didn’t have time to drive this time and decided to fly. Everything was on time. Flight to Atlanta connecting to HHI, just a great trip",Delta,trip_advisor,['Reliability']
8687,Terrible Customer Service,The story is way too long to post but long story short I rebooked with them for an earlier flight and requested a refund on the flight they rescheduled due to their flight cancellation. They would not refund the flight because they said it was within the two hour window policy. I will pay more to fly with a different airline. One of the most unethical airline experiences I have ever had.,United,trip_advisor,['Responsiveness']
8688,My 1st and the last time I would ever fly on this airline.,"I’m a frequent flyer, I need to pick up my special needs Son in Dallas, I pretty much know what to expect and understand that things do happen. But this has been the worst experience ever. The problem was the constant delays, more than 5 time before they finally cancelled the flight. The lack of communication from the staff at the Gate with the travelers was unacceptable. I knew what was happening because of the updates I was getting on my App and by text. After the fact, I didn’t get any compensation for the massive stressful situation caused. I truly hope senior management at Spirit Airlines analyze and understands what happened this weekend and take action to prevent it in the future. They are dealing with human lives. @Mela7604",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
8689,"Damaged bag- Rude stick up staff at boarding gate, but over all inflight service is good","I did online check in, but my seats were changed. I requested onboard if exit row seats were free I could occupy one. I was asked to pay 350 dollars. As a doctor I have helped on many occasions for onboard medical assistances. Man at Dubai airport boarding gate was rude in his reply, cocky and stuck up ! On arrivals my one day old bag was ripped... It’s no longer five start service. Boarding in Dubai was from different terminal so 15 minutes bus ride away. Pilot was great and food was acceptable.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8690,Did not help when the flight was delayed.,"When the flight was delayed due to Air Traffic Control, the gate agents in Salt Lake City (SLC) where I had a connection to KC (MCI) were extremely rude and belittling. They shifted all blame to ATC, but did so in a careless manner. Even though they can legally blame ATC, without giving hotel and meal vouchers to customers, they could have been at least somewhat kind about it.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8691,Horrible,"The flight was horrible to say the least . The pilot seemed to just abruptly turn the plane whenever he felt like it . There was no ease in transition . Even the landing was rough despite clear skies. For some reason that I do not know , south west pilots seem to be very hasty in flight . I just never have a good flight with them these days . Which is a shame because I used to like them alot.",SouthWest,trip_advisor,['NA']
8692,HORRIBLE ,NEVER book a trip with this airline. I arrived at the airport to fi d out the flight had been cancelled with NO advance notice. Literally walked up to the airports arrival/departure screens to see CANCELLED beside my flight. Received an email AFTER this.,FrontierAirlines,trip_advisor,['Reliability']
8693,Don’t fly Frontier!,Worst airline company in the USA!! From the airplanes to the employees evertthing is bad with Frontier. The pilots don’t land they hit the airplane on the ground.,FrontierAirlines,trip_advisor,['Tangibles']
8694,Não viajem com a Avianca!,"Eu e meu namorado viajamos com a Avianca este mês e NÃO recomendo. Ficamos cerca de 10h sem comer, o preço das comidas e bebidas eram um ABSURDO, não serviram nem água para nós. Na ida fomos super apertados, quase não tinha nem espaço para mexer as pernas, o banco não deita e os comissários de bordo olhavam com cara de deboche e sarcasmo para os passageiros, observei que eles olhavam para a cara do passageiro e soltavam um ar de riso (estava com mais pessoas junto, e não fui só eu que observei isso). Não viajaria novamente, prefiro pagar mais caro em outra companhia aérea e que respeite o cliente.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8695,Comfortable,"The flight was on time, there was plenty of leg room to make the long journey comfortable. Staff were efficient but lacked the friendliness experienced with European airlines I have flown with.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
8696,Great flight,I took an economy flight on Air Canada in January and I must confess it went very well. Stewards were very customer oriented and we had a better than expected level of service. Thanks!,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8697,Why not allow free same-day flight change??,"In general, JetBlue does so much right. It is hard to complain. However, on our recent flight, we arrived at the airport early enough to get on the earlier flight. Lots of seats available. Letting us switch would have been simple and the right thing to do. But, no. $75 each to switch. Given that the earlier flight was running 20 minutes late, it would have only saved us 40 minutes, so we decided to wait. We often use American for this route. American lets us do same-day changes with no fee. Why not JetBlue?",JetBlue,trip_advisor,['Responsiveness']
8698,you know...not bad for a cheap airline!,"You know, it was cheap and I thought, what the heck! And I was pleasantly surprised! Yes, they will nickel and dime you to death, but you'd be surprised at how much crap you can back in a backpack and a carry on bag! The carry on bag was $15 and the backpack free. The other downside is, there is no free service of food or drink on the plane. So, bring snacks. Problem solved. I was very pleased with the leg room (we sat in row 5 going and row 9 coming) and I might have paid a little extra for that. But it was so so worth it. At least it was offered. The other airline I fly....not even an option! I'd do it again! And I will say...the airport at Punta Gorda was an experience. You used a ramp to load/unload the plane. At least we didn't have to do the steps!!!!!",Allegiant,trip_advisor,['Responsiveness']
8699,Relaxing and efficient flight,Liked half hour early arrival and professional service to Jfk. Big difference from old days when another carrier managed this flight #788 with continued delays and issues,JetBlue,trip_advisor,['Responsiveness']
8700,I would use another airline next time,They nickle and dime you on everything and their change policy is costly even when other airlines are flexible.,FrontierAirlines,trip_advisor,['Responsiveness']
8701,JetBlue Movies and wifi very inconsistant,"The past 2 Jet blue flights had Movies problems, no sound on one flight on my tv and flight 608 had no tv, no movies and very slow wifi on entire plan. This was a 5 hour flight. When we were in Aruba the kiosk were all down and we stood in line at check in for 1 hour and a half, we almost missed our flight. The staff had no idea what to do. Shame on Jet Blue for leaving thier staff with no means to take care of all the people waiting in line. Very stressful",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8702,Conference,Absolutely awesome flight crew including the pilot. Plane was full and the flight attendants made everyone feel very comfortable and well cared for.,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
8703,Splendid experience,The seervice on board was very good but unobtrusive. The crew was very friendly and helpful - no matter the request. The flight itself was uneventful and I enjoyed it very much.,Emirates,trip_advisor,['Assurance']
8704,WANNA GET AWAY FROM SOUTHWEST AIRLINES,"We along with many family members have flown Southwest for years. A trip on SWA this past weekend was the airline from hell trip. They really are changing for the very worse! Most of the SWA employees we encountered were rude, uncaring, not to friendly or helpful. They destroyed 2 pieces of our luggage and tried to hurry up & cut a check for no where near what the luggage is worth. The supervisor at IND when filing the luggage claim was the worse! Condescending, didn't care about our luggage, kept making up things as we kept pointing out the frame was broken on one (a hd metal frame on very expensive Samsonite carbonite luggage) my clothes hanging out the side, how crushed the luggage was. When asked what the luggage cost, she responded ""I have never heard Samsonite luggage costing that much"" She was quick to get on Amazon & point out this very cheap Samsonite & quickly wanted to cut a check for $200 to satisfy us that did not work. She responded you will have to go through Corporate then and its your loss! WOW! Even one of the other employees in there tried to point out things & she just ignored the other employee! When I brought up the fact that they CRUSHED our luggage & what about what may be broken inside - She was very quick to respond - ""Oh we are not responsible for anything broken inside"" I asked not even when you crushed our HD luggage? She replied not we are not going to pay for anything broken inside - we are not responsible for what is inside! NO MORE SWA FOR US!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8705,Ya get what ya pay for,My flight was cancelled. We were booked on a flight the next morning from Allentown. Customer service was fantastic in helping me re-book quickly. We were more than fairly compensated and arrived in MB within the next 14 hours. Service on both rescheduled flights was very attentive and friendly.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8706,My experience never occurred was my first time to try this horrible airline. Thank God for Delta,"There is nothing worse than a airline that lies with complete impunity. January 20th, 2019 , on arrival form Brazil and to fly JetBlue to Atlanta on a 2:25pm flight. Airline wanted me to wait till 22nd and would not pay for my hotel. The airline said all flights were cancelled due to bad weather. I looked outside there was no snow, no rain , no sleet. In fact at 2:25pm the sun was out. I will never ever fly them again. I will spread the word like wild fire. Be wary of lying airline",JetBlue,trip_advisor,['Responsiveness']
8707,Indianapolis to belize,"Great flights, accommodating service, took entire family this year and upon request they made sure we could all sit together which helped calm the nerves of our children who had never flown before",Delta,trip_advisor,['Responsiveness']
8708,Always love Southwest!,"Southwest Airlines is always my first choice! Everyone from ticketing to the flight attendants to customer service is always courteous, professional and friendly. Entertainment is not difficult to navigate and there's always a wide array of movies to watch for free.",SouthWest,trip_advisor,['Assurance']
8709,Night and Day,"Night and day, flight #80 to Punta Cana fantastic crew Nov 25th 2019. Return November 30th flight #81 was awful. Crew just didn’t want be there. Lazy, lazy, lazy. Half way thru flight asked for coffee, told not putting another brew on. Gave you the bottom of the pot, Mississippi Mud. Rude, crude, not happy crew. Walked isle by isle, asked if you wanted anything. Didn’t even bring the cart down the isle. Like I stated, like day and night.",FrontierAirlines,trip_advisor,['Assurance']
8710,You Get What You Pay For,"I went the cheaper route for my return from Las Vegas. Frontier is like riding the bus when it comes to flying--you get what you pay for. The ticket counter agent was fine, the gate agents tired and bringing the attitude. Agents with attitude, late night flight, almost full plane. Took FOREVER to board, flight attendants wouldn't tell me why when I asked. And on the other end, my bag could have walked from the plane to baggage claim faster than they got it to me. All I wanted to do was get my bag and my car, get some quick breakfast, go home, unpack, and lie down, and the airline just didn't seem to be interested in any of that happening.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8711,Pleasant international flight,Checking in in Newark was extremely hectic and confusing but the flight was convenient and well priced. The flight attendants were polite and efficient.,United,trip_advisor,['Responsiveness']
8712,Southwest is still my first choice,"Southwest is always my go to airline. I have used others but Southwest is always the best all around value for my money. No complaints here. Tip: If you have not used Southwest before, know that you should go online exactly 24 hours before your flight's departure time to reserve your spot in line in order to to ensure that you have your best choice in seating yourself.",SouthWest,trip_advisor,['Responsiveness']
8713,Pick a Diferent Airline,"Horrible service, had flight delayed twice because crew didn't show up to work. Crew is very rude,in between 4 flight 3 of the flights staff were rude..",United,trip_advisor,['Assurance']
8714,Miss,"The air plane not clean, WC in first hour got dirty and no toilet paper! They are not kids friendly.",AirCanada,trip_advisor,['Tangibles']
8715,Wow!!!!!,I'm still try to figure out how is this company still in business? Why every time they have a cancellation it's maybe 30 minutes or less prior to the time of boarding. Why is it that they only know that they need to cancel right before it's time to board?,FrontierAirlines,trip_advisor,['Reliability']
8716,Excellent first time flying with jet blue ,"Took a non stop to NYC for a family event on short notice, ground staff was friendly, good technology for checking in to flight (kiosk prints boarding passes and checked bag tags). Directv is a great for live TV option. Seats were comfortable and plane was clean. Overall, good first time experience with Jet Blue.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8717,Favorite Airline,They have the best flight choices and prices going to the New York City areas. Their inflight entertainment is the best of all the airlines.,JetBlue,trip_advisor,['Tangibles']
8718,Not as flexible as they pretend to be,"Great Airline, if you like no frills and ALL coach seating. However, I cannot understand why they will not allow you to swap your seat for another on the very next or immediately preceding flight. I have encountered this numerous times and don’t see why they could not accommodate when there were seats open. Hmmmmm",SouthWest,trip_advisor,['Responsiveness']
8719,Terrible,"On May 4th our flight from Casablanca was delayed because of technical issues with the aircraft door. We were not informed of this development and had to waited the airport for hours before anyone explained what was happening. After 5 hours an Air Canada staff came over and informed us that we would be provided with hotel. However no meal compensation was offered. I guess they assume we would not need to eat until the next day. The following day we made our way to the airport and returned to Montreal. Upon arrival in Montreal, we discovered that our luggage did not arrive at the same time as us and had to wait another 3 hours to collect our luggage which arrived damaged so damaged our clothes and belonging were falling out. We we reported this to the airport staff and were provided with plastic bags to take our clothes.Seeing the damage the airport staff informed us that we would be provided with $400 for each ticket and told us to contact the head office. We did as we were instructed and received a response from Rosie Le who claimed that we could not be offered this compensation and only offered a 25% discount off our next flight which is a slap in the face because we are so disgusted by this poor service and will never flight Air Canada again.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8720,Recomendamos mejorar!,"Nos parece que el servicio en Avianca está sufriendo cambios pero para desmejorar los servicios que ofrecen. Nosotros pre chequeamos 24 horas antes y resulta que al llegar al aeropuerto nos habían cambiado la ruta completa del vuelo y por lo tanto las horas de llegada al destino. Fue una suerte que nos presentáramos con mucho tiempo de anticipación al aeropuerto, pues como ya estábamos pre chequeados solo es necesario embarcar las maletas pero casualmente al presentarnos antes pudimos hacer todo el tramite nuevamente porque obviamente los asientos que habíamos seleccionado ya no existían y tuvieron que emitir otros pases de abordar. Tuvimos que hacer todas las gestiones con el destino pues ya se tenía coordinado el tiempo aproximado de llegada, bueno fue realmente un estrés de última hora. Además de eso las condiciones de las aeronaves dejan mucho que desear, nuestro avión estaba sucio y era evidente las condiciones del aparato que parecía que tenía muchos años de estar en servicio. En cuanto a la puntualidad de los vuelos pues no tuvimos inconvenientes y se agradece pues si se le sumara otra variable a las ya expuestas la experiencia sería peor. Se agradece también a los pilotos y personal de cabina mantener la comunicación con los pasajeros para informar sobre cualquier novedad con respecto a las condiciones del vuelo, horas de llegada, etc.",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
8721,2 hour bag check,"We arrived at the airport 2 hours before our flight as usual. 6am in this case. The Frontier section of the airport looked like a war zone. The whole bag check process was a complete disaster. The kiosks were randomly working. If it wasn't for the airport people taking charge, I think there would have been a riot. The actual flight was Ok. The flight attendants sounded like they were having a party at the front of the plane.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
8722,Travel bank credit time?,If I cancel how long does it take for the credit to be available to use in the travel bank?,JetBlue,reddit,['Responsiveness']
8723,Always 1st rate service and value,Like flying Southwest mainly for the free bags but also good service and good availability of flights.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8724,Weakest Most Trash Airline,"My flight has been cancelled since 8am saw it and came early but been in line for 9 hrs and these workers are not helpful at all and only gave me two options, “refund” which probably ain’t as much as I paid for my actually flight that I relied on them for. They told to get back on line after that 9hrs and now it’s taking me 2 hrs more to get back to the front desk!!!!! Never get Spirit Airline in George Bush intercontinental in Texas CA ever again! They suck at they job! Rather pay more than waiting 11 hours for your flight!",SpiritAir,trip_advisor,['Responsiveness']
8725,Horario de sus vuelos,"Los itinerarios de la linea Aérea Avianca no son respetados, tanto por experiencia propia como en los Aeropuertos donde por parlante solicitan que pasajeros tomen otros horario con reembolsos en dinero (sobre vendido los vuelos), por lo que el servicio de horario no esta al nivel de otras lineas Aéreas.-",Avianca,trip_advisor,['Responsiveness']
8726,Amazing service,"Recently flew from Austin to Ft. Meyers, Florida on 10/3...connection through Atlanta. I was flying with a one and four year old by myself. It was the most amazing flight experience I’ve had in 10 Years. Plane was clean, service was amazing, attendants were the most friendly I’ve encountered in over a decade. If I can, I will only fly Delta domestic from now on.",Delta,trip_advisor,['Assurance']
8727,London to Dubai Flight,Really good flight from Gatwick to Dubai. Emirates are one of the few airlines that use the A380 super jumbo and this is the most comfortable and quiet plane I have been on. The seats are roomy for economy class (similar size to premium economy in some other airlines) The entertainment is very good - big screen with lots of new releases on offer. The service from cabin crew is also very good. Will use again.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8728,Flying Spirit will cost you,"Never flying again. Our flight was canceled from New orleans to orlando and the best the company had to offer was a flight that's wasn't till 5 days later and refused to comp any hotel or meal. They claimed it was canceled due to weather even though there were 6 other flights, 1 also being another spirit flight, to the same destination that went without delay within 2 hrs of the cancelation. I stood in line for 2 and half hrs and stayed on hold with their customer service for over 4 hrs. Multiple passengers in the line with us were told it was canceled due to staffing until the airline changed their narrative so they didn't have to provide lodging to any of the passenger they had just abandoned. We were told to wait 5 days and that they wouldn't give us any hotel or attempt to book through another airline. Worst experience I've ever had flying and will never recommend spirit and will go out of my way to make sure nobody I know uses them.",SpiritAir,trip_advisor,['Responsiveness']
8729,Smooth flight with plenty of room,We recently returned from Montego Bay and had such a great flight! It wasn't overbooked so no one had to take middle seats. The attendants were kind and funny (as Southwest attendants usually are) and our flight got in earlier than expected. Luggage was handled with care. Reasonable ticket prices and we paid for the early bird check in to save the stress of wondering which gtoul we'd be in.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8730,First flight delayed by 40 minutes,I was surprised that our flight was delayed to offload fuel. Was not a problem tome but to those with connecting flights,SouthWest,trip_advisor,['NA']
8731,"Delayed, but automaticaly rebooked with success","United was delayed in SGF to ORD. If they left at the newly scheduled time, I would make it to the next gate just in time to watch them close it in front of me. Typically, I have had United not rebook me on past occasions like this. But this time, they rebooked me, gave me Economy Plus on ORD-LAX, and I made it early to Hilo. Flight 1004 is a pretty high priority flight, and I think United flies only that one 737 plane to Hilo daily, so not rebooking me would mean an automatic one day delay and another voucher. This was already a voucher flight from previous mistakes. The only disadvantage is that I was rushed a little in ORD and LAX . Had time to walk and go to the restroom and that was it. No time to eat in the airports all day; had to buy food on the plane, which was tasty and not much higher than the airport.",United,trip_advisor,"['Reliability', 'Responsiveness']"
8732,Great experience,"I enjoyed every moment on air, flying with Emirates. Great food, nice and warm cabin staffs and wider leg room. Truly recommended. Will definitely fly with Emirates again.",Emirates,trip_advisor,"['Tangibles', 'Empathy']"
8733,Remember: You Get What You Pay For,"I haven't flown SWA in five or so years, and while it used to be tolerable considering the price, but it's unfortunate that their customer focus has deteriorated -- you'd think they were paying me to fly! This early evening flight began with a 2 hour delay, then 3 hours, but glad I arrived at BWI at my originally planned time because just two hours before departure, because the flight was reschedule back to its published departure. Ms. Mary the chief stewardess was a bit cranky, maybe it was a long day for her. The ride had a few bumps from the ground through 10K, but it was smooth sailing on top through landing on this 50 minute flight. So our pilot FORGOT to TURN OFF the ""fasten seatbelt"" sign, so those of us who needed to use the facilities were stuck in our seats, since Ms. Mary was unsympathetic and several times made announcements for people to stay in their seats. Oh, and did I say she complained that they had to do beverage service on this short hop? FINALLY the pilot remembers to turn it off for literally ONE minute before beginning the descent into ALB. And lastly, I've learned the new trick to get a seat in the first three rows: get a wheelchair. Five wheelchairs went down the ramp at boarding, and miracle upon miracles NONE were needed at deplaning! And the lame walked. SWA has made boarding somewhat more palatable in assigning positions, except of course, for those scammers who abuse the priority boarding process. I also learned, the ""Early Bird"" priority seating isn't worth all its advertised at $20 (for me) BECAUSE its after Business and A-List Preferred begins at position 31 -- that's right, 30 people ahead of you. Worth it? You decide. It bought me row 10 aisle, down and back. Next time: American, or Delta directly into DCA or IAD, and JetBlue for southern destinations.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8734,"Never Again, Save your self ,and anyone you know.","Worst flight in55 years of flying. First and last time for Spirit. Four hour delay, lies after lies.",SpiritAir,trip_advisor,['Responsiveness']
8735,Casi siempre es puntual,El viaje en general es cómodo y la atención buena. Algunas veces los viajes son cancelados pero disponen de otros vuelos para asignar.,Avianca,trip_advisor,['Responsiveness']
8736,Commercial ruined flight,"I would have given JetBlue 5 stars except for the crew giving nonstop announcements about their credit card, points, etc. I hate being a trapped audience for your sales pitches. Please stop it!",JetBlue,trip_advisor,['Tangibles']
8737,Great flights,"My flight from San Juan to Cali vía Bogotá was great. On time, good service and at a great price. I highly recommend Avianca",Avianca,trip_advisor,"['Reliability', 'Assurance']"
8738,TERRIBLE CUSTOMER SERVICE,They canceled our flight and told us if we wanted to fly out on or original day we needed to fly into a different destination and they would reimburse a taxi to get us to our original destination. So we had to book to a different air port and taxi 3 hours to our vacation rental. NEEDLESS TO SAY THEY NEVER REIMBURSED US! Not to mention every flight was delayed!,FrontierAirlines,trip_advisor,['Responsiveness']
8739,Normally JetBlue is great...but...,"I prefer to fly with JetBlue. We usually have a great experience. This time, not so much. The plane was delayed on both of our flights. Our return was not only delayed 2 hours, the inflight entertainment did not work also. The stewards were professional and friendly.",JetBlue,trip_advisor,['Responsiveness']
8740,Attempt to get reservations,"So call Air Canada they said, good flights and service......what a bunch of garbage! After almost two hours on hold and shunted from one area to another.....gave up! Booking WestJet took all of five minutes.....paying attention AC?",AirCanada,trip_advisor,['Responsiveness']
8741,Ab airline I would use again,This was the first leg of my journey to Costa Rica. I had made the booking several months before my departure and was able to make use of a special offer. I found the website easy to use and was able to select my preferred seat and check in 24 hours before departure. Baggage drop at Heathrow was done without any problems and we departed almost on time. The aircraft was a Boeing Dreamliner which was very comfortable and the cabin service was good. Transfer to my onward flight at Bogota was straightforward and we landed at Costa Rica on time. When I departed from Costa Rica 3 weeks later checking in was very quick and I was able to select either an aisle or window seat on both my flights. I should mention that my seat on the leg from Bogota to Heathrow was in row 8 which is at the front of economy class. Business class was separated by a bulkhead so no chance of having to put up with a reclining seat in my face. In fact the legroom was amazing so I was very lucky (and grateful). I would definitely consider using Avianca again.,Avianca,trip_advisor,['NA']
8742,underwhelming average.,i recently travelled return to London via Dubai and i must say the flight over i was looked after very well by the dedicated emirates staff from Melbourne. however the return journey from London Gatwick without dedicated emirates staff left me feeling disappointed i found staff unhelpful nor accommodating and even on the plane the cabin crew seemed lazy and uninterested to even serve a drink on this long journey and did not hand out amentias packs.,Emirates,trip_advisor,['Assurance']
8743,"When it comes to Airlines, unfortunately we know what to expect.","Personnel are fine. They work hard and did their best to make our flight as comfortable as possible. However, even though we had the additional seat room, while sitting straight for takeoff and landing, the headrest literally hurts to be forced into that position. It's hard to believe that airline execs actually think they are treating people well for the money they charge. And we were only two in a three across row. Still not fun.",United,trip_advisor,['NA']
8744,Excellent experience flying with Air Canada,A very comfortable flight from London to Montreal. The staff were so friendly and accommodating. The on flight entertainment is very varied with some recent films (2/3 months old?). I didn't try the food as I was not hungry but looked decent for aeroplane meals!,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
8745,Honolulu to San Fran First Class Disappointment!,"One of the WORST First Class experiences on Flight #724 from Honolulu to San Francisco on November 15! The head flight attendant made an initial announcement that some of the attendants were working a long day and to have consideration for them. The first gentleman that approached me thought I was a ""1K"" member and when I said I was just a Premier member, the service went down from there. The next attendant was a woman with a long ponytail and except for providing my initial tray for dinner and picking it up, I hardly ever saw her. (Wait-except when I went to the bathroom halfway through the flight and found her sitting in a jump seat reading her phone!!) I had to try to wave down attendants during the flight as NO ONE EVER came up and asked if I needed anything else. (This was an afternoon flight which made this complete lack of First Class service completely glaring!) I finally had to ring my attendant call button to get a glass of ice at one point and luckily I got the Hawaiian attendant. She was the most gracious and friendly representative of the airline compared to the two others I encountered and I had wished she was assigned to my seat. I noticed throughout the flight how attentive she was to her assigned seats. My trash, empty glasses and napkin had been sitting on my side Polaris table for 3 HOURS! and she was the first attendant to clean it off. Shameful! I guess the other ""First Class attendant with the long ponytail"" was too tired to complete her duties on this flight since she had a long day! I'm so glad she found time to read her phone though during the flight! When I arrived in San Francisco at 9pm, the United Club at the G gates was closing. I was told I could walk 10 minutes to another Club, but given my Gate was G5 and was 1 minute away from the gate I arrived at, I didn't see the point of making the trip for 45 minutes in the Club. The reason I am writing this as I'm sitting here at Gate G5 is that my flight over to Honolulu through Denver couldn't have been more professional and accommodating. This makes the San Francisco experience so much more glaring in its mediocre, if not below average, First Class service. In summary, lesson learned - don't fly First Class United through San Francisco as the flight attendant staff is no where near First Class material for the price paid for the flight.",United,trip_advisor,['Assurance']
8746,Good pricing - tight spaces.,"Although the price was enticing, once boarded we were quite sad that see that the seats in coach were very small.",Emirates,trip_advisor,['Tangibles']
8747,A real surprise,I have previously been very disappointed with internal flights and the poor service I have encountered. No longer the case - JetBlue was awesome on this flight and to be honest puts many international carriers to shame with the quality they offer They will be my number 1 choice in the future,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8748,Really Poor customer service,I've always flown delta and usually they have been good at responding when things go wrong. I had a terrible experience this year where I was stranded for 4 days in phoenix with my family. Each day they cancelled our rebooked flights. I missed a week of work and my kids missed school and I had to pay for an extra 4 nights of hotel accommodations and taxis. I complained to Delta and they offered me $50 worth of skymiles. The delay cost me over $2000 dollars. Since then i've called customer service but they won't answer the phone or respond to subsequent tickets. Best to fly with Alaska.,Delta,trip_advisor,['Responsiveness']
8749,"Excellent flight, company, staff and service!","This was my first time flying with Emirates and also the Airbus 380-800. I enjoyed it immensely and would most certainly travel with them again! And I was in economy class lol! I really enjoyed their service, kindness and professionalism, from the ticketing gates, all the way to the plane. They’re flight attendants work extremely hard to make sure you have a comfortable and safe flight, no matter the size of the plane! Thank you for offering an array of services is really unmatched! Will definitely book again!",Emirates,trip_advisor,"['Assurance', 'Empathy']"
8750,Always a good flight with United.,This always a pretty easy trip. Had a long delay because of weather but was nicely compensated for it. United provides really good service.,United,trip_advisor,['Responsiveness']
8751,Flight attendant very rude and seems racist,"So I came aboard and let me tell you in all my other airlines they are amazing. This one not even close. The flight attendant who is African American was really social and nice to all other races except whites. It's a sad day when you see and have to deal with this. I would say stay away from this airline and pay a little more for a better airline i.e. American, delta, united. Flight 502 on June 1st leaving at 11 58 pm. Just in case frontier cares to look at this.",FrontierAirlines,trip_advisor,['Assurance']
8752,My 50th Birthday & Delta screws me again,"I’m flying first, son was booked at a later time & they wanted over $500 between comfort+ & 1st class so he was booked comf+. Delta doing their usual switch planes, times, itineraries….updates us to next plane change in first class. My son, who has the same last name, gets a 3 hour layover in Atlanta and booked on another flight in comf+. I just happened to be looking at our itineraries online to make transportation arrangements on the ground & saw this. No call to ask would he like to pay xtra to remain on the same flight or put in coach for the same price…nope, we’ll just separate the family & screw up my birthday dinner reservations on the ground. Forget about the time I took meticulously booking him online myself in order to avoid the ungodly wait time of having a delta agent help me to book ( so I got to lose 2 hours waiting & sorry we can’t make you happy today, if u want him on that flight you will pay or take coach for the same $). Forget about the fact that Delta left him Atlanta in April this year knowing full well he was expected & fell back on their whole “we close the doors 15 mins prior to boarding.” Forget about the fact that we spent 4 hrs driving him bk & forth to Orlando so he could have less plane changes (more direct flight) to have Delta change his return trip & add another stop when I could have booked him myself directly from Melbourne & had the same amount of stops and he’d be home instead of us losing 4 more hours of our lives driving back and forth to a diff airport for no reason now. SICK, SICK, SICK of Delta screwing me up and then saying…Sorry, can’t do that…or saying stupid things like it will be 75,000 miles to upgrade for that leg of the trip. Forget that I paid xtra for comf+ but it would be an even trade to get him in coach (row 32) in a middle seat because that’s all they have available. So much for being a loyal Delta flyer for 30 years! Allegiant and Sun Country here we come! We fly to Vegas 4x a year…I guess Delta doesn’t need our support anymore. Customer service is a joke w/them now since the pandemic. Very unhappy. Want to buy my own plane!",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
8753,I’d give this airline 0 stars if I could! ,"I’d give this airline 0 stars if I could. This was our first and LAST time flying allegiant. We flew from Hagerstown MD to Orlando/Sanford Florida with our three kids to Disney, one being a lap child. Not only did our flight on the way there get delayed by not one, but seven hours, they also almost didn’t let us on the plane on the flight home because we didn’t have my baby’s birth certificate. Not once were we told we needed said birth certificate, even after asking several times to make sure while buying tickets in person, but they let us fly all the way to Florida without needing one, only to tell us on the way home that we would not be allowed on the flight unless we had our daughters birth certificate. How does this make any sense at all? How can you let our daughter fly to our destination without a birth certificate, only demanding one on the way back?Incredibly rude staff, back and forth for 20-30 mins until finally deciding that showing a picture of the day she was born was good enough, and we nearly missed our flight. We had to sprint to our terminal. Not once did they apologize or take any form of accountability (I’m talking about you old hag at SFB) We are the customers, they are supposed to serve us. I would never recommend this airline to anyone. I’ll pay the extra money and fly southwest next time. Absolutely ridiculous!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
8754,Best Sky club Substitute?,"I got the DAL Amex Platinum specifically for Lounge Access because, at the time, My wife was managing a hotel in MT and I was slinging parts for Chrysler in southern CA. I'd fly up every weekend and due to the short amount of free time between me leaving work and getting picked up at BZN, the Skyclub at SLC was a great tool to clean myself up and grab a bite before boarding for the second leg. Obviously Ed made an irritating but understandable decision that affects lounge access for people like me last year to bottleneck the lounge for elitists due to overcrowding and class displacement. ""If everyone's exclusive than no one's exclusive blah blah blah"" Long story short there's no good avenue for me to gain lounge access short of the reserve card. Does anybody have an accessible and comparable substitute they'd recommend?",Delta,reddit,['Assurance']
8755,Great Airline to fly - Care for passengers safety during corona pandemic,"I took this flight and was uneasy at first since we are in the middle of a pandemic, but was really great to fly delta. Plane was clean, passengers spaced out, mask enforced, hand sanitizer handed out. - info on how they protect passengers from COVID during travel. Before in waiting area every other seat blocked. I see there a lot care. Flight itself was Delta trademark and standard , friendly Delta service on board, great movie selection, clean plane, good food .... I truly recommend them. ( PS: during short Eu flight with KLM, spacing was not considered even though plane was nearly empty and steward announced you can not space out - what a different experience in the same Alliance)",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
8756,Best preparation for a business trip,"The dreamliner is an excellent plane anyhow, but how the Canadians handle the service is outstanding. Very comfortable seats, good Food, selected wines, enough space to work with your Labtop, just great !",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
8757,Brilliant,Fantastic airline looked after us extremely well. Their chauffeur drive was exceptional with every driver being very helpful and always on time. Would really recommend the service that this airline has to offer,Emirates,trip_advisor,"['Assurance', 'Empathy']"
8758,Change my travel reservations without consulting me,"I have flow with Southwest for years. Over the last few years, it seems like they have forgotten what made them a great little airline - GOOD CUSTOMER SERVCIE! Yesterday I booked a flight and I need the itinerary to meet a specific time criteria due to the location of the Albany NY Airport and where I'm staying in Vermont. After I booked the light and paid the fees, SW very quietly over night change the itinerary booking me on flight an hour earlier than I wanted to leave and putting me on a flight that get's me home 4 hours later than my original schedule. If I wanted to fly 1000 miles out of the way and spend five additional hours of ""my time"" sitting on a plane or an airport, I would have booked my flight that way. REALLY! Southwest is acting more and more like American airlines or Delta than the Southwest I use to love flying with. I tried calling the 800 number provided and I was told the wait time was 91 minutes. Again what kind of customer service is that? This is bait and switch tactics and must be illegal.",SouthWest,trip_advisor,['Responsiveness']
8759,Cali Intercontinental ,This office is terrible! Ther work two ladies and no body speak english.Located on Intercontinental Hotel....Didnt understand why are dont speak english? Uffff,Avianca,trip_advisor,['Responsiveness']
8760,Dreadful Experience,"Have made a genuine mistake booking the extra luggage for the wrong leg of the trip. Was assured that this could be dealt with on a pre-check-in call (yes, they don't have any offices in Heathrow, so no one is helpful there). Now the airline refuses to either do the refund or transfer the extra luggage to a different flight I have with them on the same day (basically the one where I needed that luggage in the end). Frankly a morally wrong attitude from an airline - I would understand this coming from Ryanair - but not from these people who claim they are some kind of premium experience - they are nowhere near being ""premium"". Filing a court claim against them as well - the amount is small, but this attitude is dreadful.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8761,Will never fly United out of Newark again,the process of checking in at the kiosk then to a customer rep and then through TSA - ridiculous. The old adage you get what you pay for is surely that of United. I will stick with my standby airline JetBlue no matter what the expense is for flying.,United,trip_advisor,['Responsiveness']
8762,Accommodating like no other airline,Most accommodating with very friendly service. Arrived for my flight due to my meeting ending early and was looking at a 3 hour wait for my original flight. Noticed a non-stop leaving in 30 minutes and easily changed my flight and landed at home earlier then I would have taken off with my original flight. Kudos to customer service!,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
8763,Never ever again !!!,"I am deeply disappointed and frustrated with Air Canada, and I struggled to find a starting point to express my concerns. It is unclear whether the issues stem from the indoctrination and rigid adherence to top-down rules by their staff, or if it is a pervasive culture of dissatisfaction and complacency. Over the years, I have encountered numerous problems, as have those close to me, which I find difficult to articulate. With so many years of flying, I must say that Air Canada is at the bottom of the line when it comes to customer service. It seems that not only is there a lack of accommodation and favors, but even basic human kindness is absent. It's quite disappointing. Compared to other airlines around the world, this is the worst one. As a Canadian citizen, I should feel utmost pride and contentment when choosing to fly with our national carrier. Unfortunately, this is far from the reality I have encountered. There is an increasing sentiment among myself and countless others who voice their discontent that Air Canada prioritizes money above all else, rendering the rest of us unimportant. I have witnessed numerous occasions where they brush off so many people, including my wife, which compelled me to make this comment and complaint. One incident involved my wife traveling alone with two kids and a baby. She had an issue with her QR code to board the plane because of a necessary document she was unaware of. In normal airlines around the world, this issue would be resolved in two minutes. However, Air Canada simply states that she cannot board without the form. Instead, they waste another 20 -30 minutes going back and forth in conversation, and eventually allow her to board the plane without her luggage because they claim they don't have time to wait for the form to be filled out on the spot. In summary, Air Canada's conduct in these circumstances is deeply frustrating. They first deny boarding due to a missing document, proceed to waste valuable time, and thereafter allow boarding without luggage. This displays a clear lack of regard for their customers and raises questions about the professionalism and commitment to service within their organization. Do I need to emphasize the inconceivability of anyone speaking or treating a woman and mother with three young children in such a manner? Furthermore, to suggest that she can choose between staying or leaving without her luggage, despite the presence of her children and an infant, is deeply disheartening. The issue at hand could have easily been resolved in a matter of minutes, but instead, it was needlessly escalated to the point of ""take it or go.” In any respectable company, such a situation would be met with utmost willingness to assist and to work diligently in the best interests of all parties involved. It is important to recognize that we all have families and mothers, and it is entirely plausible that in the future, it could be your loved ones facing a similar situation. All in all, I must ask, where is Air Canada training their staff, and who is teaching them about customer service?",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8764,Paying the price for app glitch,"I travel a lot for my new work position and since Delta is the only airline that flies in and out of my local airport, I figured I'd give them a shot rather than taking the hour drive I've been doing to other airports. My flight to Vegas was great, after the app gave me the option to upgrade to Comfort+ seats on the way there. These seats were so wonderful and the flight attendants were great that I decided to try and book them for the flight back a few days in advance to make sure I'd get them again. I logged onto the app about 12:30am and saw multiple seats available but when I tried to purchase I received an error message that said to try again later. I tried again soon after and received the same error message. I decided I would try again the next day. However, when I logged on the app, it only offered first class upgrades at 3x the price so I figured I'd check my CC account to see if comfort+ went through. There were two pending charges on my account so I called Delta to find out what's going on. After almost an hour delay for response, they tell me they don't see those seats available on their end and that it is just a double charged hold on my account since I tried to book seats that ""were not actually available"" They said others must have booked them all (about 10) during the night after I tried and before I tried today. After much discussion back and forth I asked if I could get the first class seats for that price, due to their app causing this issue. The supervisor said they would not take less than full price for first class. Now, I get the airline wanting as much money as possible, but I spent a decade in customer service and building that loyalty for long term use should come first. If they came back with even half price for first class, which would still be more than what my pending charges are for comfort+, I would have been willing to negotiate since I get it is another step up from what I was /am? Paying for. But no, straight up full price only and sucks to be you is how they handled it. The most they could do is put a note on my name saying I am interested in Comfort + seats and (supposedly) when I get to the airport, if two seats become available, I can purchase them at full price there. I will be checking my CC account again tomorrow to be sure that those double charges for seats that were not actually available to purchase come off my account. If not, I guess they will get another call from me. It's sad that after a great trip there, I'm left with a sour taste for this airline on the return. Lesson learned.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8765,"A decent flight, with leg room","Nice, short hop flight. If you pay a bit extra, you can get the ""bulkhead"" seats which are actually behind the first class curtain. Still tight width, but at least a bit more legroom.",AirCanada,trip_advisor,['Tangibles']
8766,DO NOT GET the FRONTIER credit card,"I've been a United Airlines fan for years, but recently got hooked into Frontier because of needing to fly DEN to STL for a year. I made the mistake of signing up for their credit card. Similar to their flights, it looked like an amazing deal. After a few months of winding through the Frontier AL maze of add-on charges and loopholes and restrictions , and never getting the miles from the credit card (with mafioso interest rate ), then comparing the actual cost for a flight with United AL ( which makes everything so simple and easy and clear and fair) it turns out the cost is only a bit higher with United AL. And I get to keep my sanity. And I'm shutting down the Frontier mafioso interest rate credit card that never gave me the miles it promised. I like life without feeling scammed. And I'm willing to pay a bit more for that. Thank you United AL.",FrontierAirlines,trip_advisor,['Responsiveness']
8767,Scary Weather Day Great Flight Day !,"Despite horrendous weather at home (snow, wind and sleet) the AC flight left on time and believe it or not, arrived 1/2 hr early. Only the last 30-45min of the flight was bumpy as they obviously had to start the descent. The captain was very good about keeping the passengers apprised of what to expect and what was going on. Service staff were friendly, attentive and more than happy to help. Food is okay (for airline food) but I must say I am always impressed with their wine selections. Despite many many flights showing cancelled (which can launch the airport into turmoil) customs was quick and baggage was returned promptly.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8768,Awful experience,"Booked a flight flying out at 8:30am. Randomly changed the departure time of all their flights to 6:30am because ""plane availability"". My grandparents will have to get up really early to drive me to the airport now.",FrontierAirlines,trip_advisor,['NA']
8769,Last Class Airline,"This an update from a previous review. Over a 9 hour delay. Empty apologies from corporate talking heads. Once we boarded, after 9 hour delay (flight 1856) we were reminded there is a charge for snacks. Scheduled time was 5:15 pm August 3. Actual time wheels up was 2:39 am on August 4. Allegiant=Puke on dog turds. I am forwarding a copy of Running an Airline for dummies to the CEO and management. They can take their voucher and jam it sideways. This the 2nd flight out of the last 3 that has been delayed. Avoid Alegiant at all costs.",Allegiant,trip_advisor,['Responsiveness']
8770,Buyer beware,Delta airlines great except agents in the DR barely speak English. As for Delta Vacations....run for your life. A huge rip off. And they will NOT help you should your hotel not be to your satisfaction.,Delta,trip_advisor,"['Assurance', 'Empathy']"
8771,Hotel reservation is a joke ,"This is not about the flight but the hotel option Delta provides don’t use it just don’t Once you do they no longer can help you with the reservation not the hotel, the hotel can’t because it’s booked through a third party Again don’t!!!!",Delta,trip_advisor,['NA']
8772,On time arrivals are always good,"Flew from Boston to Phoenix on a Friday evening for a quick trip to Arizona before a week of business. As the flight was almost 6 hours and I had a 2 hour drive ahead of me, an on-time arrival was helpful to arrive at my ultimate desitnation on-time. The leg-room was reasonable (didnt pay for even more space seat) as i find JetBlue better than most in this area. The plane was reasonably clean. The on-board entertainment was the usual (Direct-TV and Fly-fi). Overall I find JetBlue to be my preferred domestic airline for flying cross country due to its overall comfort (legroom, seats, entertainment choices).",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
8773,WORSE ,"Worse airline period ,rude people at check in ,unprofessional and rude .Flights 4 H nothing included no drinks even water .Laguages charges are insane and online check in info not provided .Will NEVER travel with them .On the way from Vegas flight delayed three times in an hour and moved to 6 H pass original time which is insane .WORSE CSR,airlines PERIOD",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
8774,"First time, not the last.","Less expensive because everything is extra. If you don’t need it why pay a lot extra for it! There are no free beverages, (bring a water bottle and fill up before you board), no pretzels (bring your own snacks), no on board movies (be your own entertainment). The flights attendants were courteous.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
8775,Simply awful,"There is absolutely no reason to return to the United lounge in Honolulu. It was drab, dingy and completely uninviting, and the food.... what food!!! Awful! Do not waste the time on the walk to this lounge.",United,trip_advisor,['Tangibles']
8776,First class is quite nice,"We treated ourselves to first class flights to and from ANC, and it was wonderful- it's a very different world up there in the front of the airplane. Probably won't do it again due to the price, but for a once-in-a-blue-moon treat, it was great.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8777,"Spirit Airlines new Name , Tourist Trap Airlines !!","New Name for Airline Tourist Trap Airways !! I had just flew in on Delta & 1 Wk. before flew on American , Tourist Trap stated that my bag was 1 "" to large , Trap Air Lines made me pay $ 84.00 thinking that my bag was going to the baggage compartment , boy was I Wrong , Smart Ass Boarding person stated to put It in the overhead !! 4 other people had same issue. Boarding Attendant was Rude & A Smart Ass !! He stated that if I didn't like the charge fly with some other airline ! GREAT PR !! Employee # 16196 !!",SpiritAir,trip_advisor,['Responsiveness']
8778,Infection Control Suggestion,"I loved flying with Delta and they are great as always. Just coming from a health care professional, it would be a great idea to incorporate showing the passengers the correct way to cover their cough or sneeze (during the initial greeting via flight attendant), and that’s near your elbow, not in your hand, because that’s the number one way for someone to spread their germs on everything they touch.",Delta,trip_advisor,['Assurance']
8779,"Never EVER think about booking with ""Frontier Airlines""","I recently had the unfortunate experience of dealing with Frontier Airlines, and let me tell you, it was an absolute nightmare from start to finish. The pinnacle of their incompetence came in the form of a tardy email, attempting to apologize for their abysmal service. Frontier Airlines' late apology email is merely a feeble attempt to pacify disgruntled customers who have suffered through their abysmal service. Their claim to strive for the ""best travel experience possible"" is nothing short of a hollow marketing slogan. If you value your time, money, and sanity, I I strongly recommend avoiding Frontier Airlines at all costs and strongly advise against choosing Frontier Airlines. Their empty promises, lengthy refund timelines, and overall incompetence make them an airline that simply cannot be trusted.",FrontierAirlines,trip_advisor,['Assurance']
8780,3 hour delay on a 3 hour flight. Incredible morons,We enjoyed a 3 hours delay on a 3 hour flight — the absolute height of incompetence. You get way less than what you pay for with allegiant,Allegiant,trip_advisor,['Responsiveness']
8781,Pillow count as personal item?,"Going to LV in a few weeks, but first time flying spirit. I have a small duffle bag that i'm using as my personal item. The thing is i usually fly with a pillow like stuffed animal, would they count that as another personal item that i would have to pay for???",Spirit,reddit,['Empathy']
8782,Flight,Generally a good flight. But they served no welcome drinks and were very cold during the boarding process,Emirates,trip_advisor,['NA']
8783,Good but not as good.,"Standards are gradually slipping from when we first traveled Emirates. I traveled from N/cle Dubai Perth and was offered 1 coffee. We were offered no alcoholic drink whatsoever on the Dubai/Perth flight but at least that is where I had my coffee. Food also slipping, at one time a croissant would have been served warm also we would have got hot towels to refresh yourself.....just little things but they are what we miss. Still the best airline we have traveled with.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
8784,Jetblue dropped the ball,"I had booked a wheelchair at the time of my reservation. The weather was bad so I made it a point to leave early to allow extra time to get to the airport. I was directed to the wheelchair waiting area where there was no one to ask for instructions. I finally got a wheelchair and was put in line. It took a long time for the attendants to come. When I was finally first in line the attendant said he was going to take 2 people ahead of me because their flight was leaving sooner. Those 2 people turned into 6 or 7, then 10 and eventually they took me off the line and pushed my chair to the side. When I asked when I would be taken they said that because I have the precheck I wouldn't have such a long wait at security. One of the attendants came back from taking another passenger and was shocked that I was still waiting so she took me. So basically, I was punished for being responsible for getting to the airport early and for enrolling in the precheck.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8785,we waited for 11.5 hours because some idiot ran a walkway into the planes engine.,they wouldnt accept cash or my credit card. we even tried my friends debit. It wouldnt work. I am very disappointed with air canada. I'm only using westjet from now on.,AirCanada,trip_advisor,['Responsiveness']
8786,Aggravation Free Flight,"I fly back and forth to New York out of Tampa International and previous to my most recent flight, the last 5 or 6 have been nothing but delays, sometimes up to 5 or 6 hours. I usually fly somewhere between May and August so winter delays arent an issue. I have previously used different airlines over the years depending on cost. This year I decided to try Allegiant Air out of St Pete, which I never had before. Got a great price for a non-stop roundtrip, but that wasnt even the best part. I was pleasantly surprised with the pleasant efficiency of St. Pete's Airport and neither of my flights were delayed. They actually both arrived EARLY! I plan on using Allegiant as my new go to airline as I was thoroughly pleased.",Allegiant,trip_advisor,['Reliability']
8787,Always choose Emirates to fly with out of preference,"Have flown with many different airlines. However emirates is always my airline of choice when available. Booked a holiday to Dubai through them in 2018. Service was absolutely unbelievable. Great hotel half board, value for money incredible. Personal emirates chauffeur waiting to fast track us through first class passport control even tho the flights we’re economy. Great leg room. In flight service great. Clean comfortable aircrafts. Food included on long haul flights always impeccable. Never had a problem with baggage arriving even when transfer times between connecting flights have been short. Would recommend over any other airline.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8788,Flight to Aruba,This was our first time flying Jet Blue and enjoyed the flight. The seats were very comfortable. The flight departed on time. The cost of the flight was very reasonable and it was a direct non-stop flight. We ate sanwiches and had cocktails and the quality was very good and priced reasonably. I'd definitely fly Jet Blue again.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8789,Cabin crew review,I am very much satisfied from this flight. The services were too good and everything was comfortable. I am especially happy from the service of a cabin staff member Malik. I would also like to mention the manager of the flight regarding his honesty and services. Excellent services.,Emirates,trip_advisor,['Assurance']
8790,"Quick flight, clean plane","The plane seemed to be clean, the staff were courteous, no food or drink service but we were given a baggie upon boarding with hand sanitizer, mask, gloves, pretzels and water. Everyone kept their masks on (except for one guy who was told repeatedly to cover his nose). I was pleased the stewards were on top of enforcing the mask rule. Window seat people got on first so there was no going over top of someone else to get to your seat. Well done. Thunder Bay airport was clean and well-run. Pearson airport's waiting area however was a disgusting mess, food crumbs on the seats and carpet, definitely not clean!",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
8791,"Nothing new, Worst airline out there","The planes of god awful. The seats don’t recline, no service (not even water), everyone is loud and yelling and flight attendant don’t control the passengers. I missed my flight back because they closed the doors early and left early. 8 passengers got stranded. Would not refund even though I was there on time per the scheduled departure time. Customer service again didn’t do anything and sent me a policy that said they can cancel your reservation for whatever reason 45 minutes before your flight. Airline is a complete scam. I don’t care how cheap your tickets are, NOT WORTH IT!",SpiritAir,trip_advisor,"['Responsiveness', 'Reliability', 'Assurance']"
8792,Big Mike - Big Heart - May the Force be with you always!,"Oh Yeah! If you don't know BIG MIKE than you're missing out! We were blessed to have BIG MIKE as one of our flight's attendants. Thank you Southwest Airlines!!! There are many good flight attendants, but there is no doubt that BIG MIKE brings a big heart and his personality, energy, and welcoming attitude is a breath of fresh air! With the aid of a Star Wars animatronic doll, our flight was definitely one worth remembering.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8793,Great flight,"The almost 15 hour flight was uneventful, the staff treated us with respect and were very helpful. The captain came on a few times when there was turbulence and explained that no hot drinks would be served but the flight attendants would be serving soft drinks and water. The time flew by considering!!!",AirCanada,trip_advisor,"['Assurance', 'Empathy']"
8794,fll Sept 2020,would use again...but this survey is a pain in the butt...100 characters? why...be glad customers write anything this should be optional,SpiritAir,trip_advisor,['Responsiveness']
8795,Surprisingly good for budget price,"Was very impressed with the quality of service received for the price I paid. On time service, clean planes, service staff was excellent. As advertised, luggage restrictions are okay when you know in advance what is expected. Website was clear and precise. I would highly recommend this airline for short trips within the US. (vacation travel primarily)",Allegiant,trip_advisor,['Responsiveness']
8796,Short trip,"Pleasant flight, except the kept insisting in checking in our carry on bags.Other than that , the service, flight and the attendants were friendly and attentive.",JetBlue,trip_advisor,['Responsiveness']
8797,Return flight no so good,"I was really looking forward to our return flight but was disappointed. Two meals were to be served and for some reason, even though business was not half filled I couldn’t get either of my meal choices. The substitutes were too spicy for me so had little to eat besides bread. Not why I spend so many $$ to fly business. The offer of duty free never came and by the time I realised that it was not going to be offered it was to late to ask. I had planned to purchase around $1000aud for presents but missed out. The crew, whilst friendly were very in attentive. Nothing like our fight over. A good flight, just met great like our outward bound travel",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8798,"Delays, delays, and more delays","I was flying out of Islip Long Island to Orlando, Florida the Saturday after Thanksgiving. My flight was at 10:54 am. Our flight got delayed because they decided to give our WORKING plane to a group traveling to Fort Lauderdale because they were scheduled to take off 20 minutes before us and had a mechanical problem with their plane. I completely understand not flying a plane with mechanical issues. HOWEVER, I think they should have been the ones to be delayed and waiting for a plane. Frontier gave each of us going to Orlando $12 food vouchers to use in the airport.... Umm $12 barely gets you a sandwich. Anyways, we were told our flight would take off at 4:30pm that day as they were sending a plane from Orlando for us. The plane landed on time. But, when they turned the plane off and back on again, it had all sorts of mechanical problems. The plane kept getting delayed until we finally boarded around 5:30 pm. Then it got delayed again. At this point, the flight attendants told us we could de-plane and wait in the gate area. Everyone started rebooking their flights because they thought it would get cancelled. I ended up rebooking for the next day because I didn't want this flight to get cancelled and the two flights taking off the next day to get booked. Since I am not from Islip and my only family members in that area lived 45 minutes away, I needed to get a hotel for the night. I was told that Frontier would reimburse me for the hotel stay if the original flight gets canceled. That flight ended up taking off at 11:00pm. The hotel was $140 for one night. When I finally got to Orlando the following day at 10 am (24 hours after my scheduled plane ticket), I was told that Frontier would reimburse me for the hotel stay anyways. I went online and filled out a reimbursement request on December 3rd. I JUST was informed today (January 3rd) that they will NOT reimburse me because I was rebooked for an available flight. I understand I did get a new flight. However, the reason I had to stay in a hotel was due to Frontier... There was no way I could have taken the original flight... Taking off at 11:00pm, landing at 2:00am, having someone pick me up at the airport at that hour, and then having a two hour drive home... Frontier should have reimbursed me for the hotel stay and the staff should have been more caring. It seemed like everyone just was like ""oh well, this happened. It's on you now."" I WILL NEVER FLY FRONTIER AGAIN.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8799,THE WORST AIRLINE IN HISTORY,"Upon all the bad reviews frontier chooses not to change their ways ? Clearly the company doesn’t care about its customers, they’re just money hungry. Imagine paying $84 to store your CARRY ON on the plane. Everything was just terrible. I thought spirit was bad.. frontier ID the worst airline EVER",FrontierAirlines,trip_advisor,['NA']
8800,Wonderful and responsive,"Our prior experience flying trans-Atlantic and trans-Pacific on Air Canada has made this our favorite airline for this travel. The plane was immaculate, the service responsive, pleasant, and unobtrusive for that early morning meal IF you wanted to sleep. The plane was very comfortable. Several others in our group were flying premium economy or economy; their experiences were similar to ours, if not as relaxing. In reading other recent reviews, I wonder if the multiple options available brought our experience to the level that it is.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8801,Worst airline EVER,Don’t fly Spirt Airline unless you want to pay $200 dollars more for your small bag or large purse. Just trying scares to take you money at the last minute.,SpiritAir,trip_advisor,['NA']
8802,Airlines with cheaper flights!,"Great flight! Be aware. They do not fly everyday, and you pay for everything, but it's still usually cheaper. If you get a rental car when you buy your tickets, you get an exceptional deal! Don't expect any complimentary upgrades for the rental car! We used to get them most of the time, but that's over. Still a good airline ticket deal!",Allegiant,trip_advisor,['Assurance']
8803,"Never trust Air Canada , they won’t refund you if you accept credit voucher!!!","Air Canada canceled my flight and offer me no expiry date credit voucher, they said only wait up to 6 weeks, I called them after 3 months, the representative said due to technical issues, they don’t know how much longer it will takes , so Air Canada is scamming everyone money, never trust this company no matter how much discount they offering or you will lost money !",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8804,Very good to fly with,Great flight. Although did miss having a blanket or pillow. Didn’t like it that you have to buy a headset to watch media. Snacks were ok. Plenty of leg room. Problems with help getting our luggage checked in and getting boarding passes but after we were sorted it went fine.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8805,Bad experience,"Newer in my life would I book a flight from this company, services are so poor and staff is not helpful,and they keep deleting every flight couple times and when u talk to people on airport they give u one reason but when u call company they talk about other reason ,our flight was deleted two days and then on JFK ,last flight keep being deleted every hour ....bad service will not recommend or ever use them and will share my experience with others",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8806,nice flight,Just started this very convenient flight. Every day it has been full. Quick in & out. Just what we wanted. We'll be on it again,JetBlue,trip_advisor,['Responsiveness']
8807,Ms.,I really like Southwest. I haven't had an issue and they were good with a refund. On time for the most part and efficient.,SouthWest,trip_advisor,['Responsiveness']
8808,Worst travel experience. If I could give 0 stars I would.,"Recently flew United for the first time ever only due to flight departure time. I normally fly Southwest and they will continue to be my go to airline. My husband and I traveled with our young daughter and simply asked the agent at the check in counter at SFO to accommodate our seats so that we would be seated together. He refused to even attempt to look into the available seats on the plane to make said accommodation. Something as simple as moving 1 seat to have us together is not much of a request. This airline only cares to nickel and dime its passengers. If I paid for our seats they can guarantee grouped seats, but if I did not pay for seats there is no way to have grouped seats. How does this even make sense?! The grouped seats are only available if payment is involved! The same seat numbers I was automatically generated for free could have been made available together but only if I paid an additional fee. How is this even right?! Never again will this company gain my business. I will never recommend this airline to ANYONE!",United,trip_advisor,"['Responsiveness', 'Assurance']"
8809,Disgraceful,"They completely missed me at dinner service and I received no food, when I told them they offered me a salad! Why didn’t they offer me my hot meal, all I got was a weak sorry from the stewardess, I was very distressed",Emirates,trip_advisor,['Responsiveness']
8810,Rude Staff,Rude staff. Terrible in-flight entertainment. You need to download their app to watch movies on a 5 hour flight...except they don't tell you that before and you can't download it after you're in flight.,United,trip_advisor,['Responsiveness']
8811,VALE LO QUE SE PAGA,"La elegí por el valor del pasaje: no puedo quejarme, pero el servicio es muy pobre (no dan ningún sobre con amenities), la revista de a bordo es ilegible por el tamaño de la tipografía. El avion (A-330) es viejo y mal cuidado (no andaba el sonido en mi asiento). Párrafo aparte para el aeropuerto de Lima: viejo, descuidado y el embarque en la puerta 15 es caótico (culpa de Avianca y del aeropuerto)",Avianca,trip_advisor,['Tangibles']
8812,Large Jet with inflight entertainment,"I had a pleasant flight from Fort Lauderdale to Baltimore. Although the flight was full the staff was friendly and helpful. I enjoyed the flight entertainment from a small screen on the back of the seat in front of me. Also, the leg room was good. Clean aircraft. The flight left on time and arrived on time.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
8813,Best Customer Service,I had a lot of complications with both connecting flights (that were not United) and United made everything run smoothly. Outstanding customer service from start to finish.,United,trip_advisor,"['Responsiveness', 'Assurance']"
8814,ATL-BWI,I fly Spirit all the time. The only reason I am giving the poor rating because there was no distancing measures as they stated they would do. There should have been no one sitting next to me and the plane was packed! Also the plane did some type of maneuver to avoid another plane and the pilot made the announcement after the maneuver so I was unprepared. The flight was very uneasy and the most uncomfortable flight I’ve had with Spirit. I will have to fly with someone else if they don’t enforce distancing on the plane.,SpiritAir,trip_advisor,['Responsiveness']
8815,Mrs,Great airline. Super rates . Got to our destination on time . Plane was covid free as everyone was pre tested,SpiritAir,trip_advisor,['Responsiveness']
8816,Can I remove a bundle that I added by mistake?,"I added bundle 3 to my ticket by mistake for next week(I opened a new tab to compare the bundle prices and didn't notice they were linked to my cart still, stupid). that bundle costs more than my actual ticket price....... Can I get a refund for that? There is a difference of $402 vs $ 261, which was what I was comfortable paying at first. I'm not sure how to proceed please help if anybody has experience with canceling a bundle or canceling a flight that was purchased within 7 days of departure.",FrontierAirlines,reddit,['Responsiveness']
8817,"Great seat, nice cutlery, horrible crew and disgusting meals","I made 2 flights with Emirates. The boarding was great and the seats were very comfortable. However, the cabin crew wasn't friendly or kind. Most of the crew members were arrogant and unhelpful. One cabin attendant even looked at her colleague with a deadly eye (during the meal service). The on-board meal wasn't good as well, the options are minimum and Emirates doesn't really notices that certain passengers don't eat beef (they ran out of chicken both of my flights and there was no vegetarian meal available). A nice feature of Emirates is their cutlery, except for that I'd rather fly Air France, KLM, Lufthansa or BA since they have a much better service. I had great expectations of Emirates due to their image and awards, however I'm very curious how they even got them in the first place.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8818,First time flying with Alaegient,"I was greatly pleased with my first time Flying with Allegiant. Although Allegiant uses the smaller airport in Mesa, there wasn’t a single problem encountered the entire trip. Refreshments aboard the plane cost more but considering the offset in ticket prices, I’ll gladly pay for my soda! The plane was on time and seats provided as much room as you get on any airline in economy seats. I’ll use this airline again - wish I had used it before now.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
8819,N8324a,Anyone know what's up with the plane? It taxied at STL then returned to gate. It's supposed to continue on to BWI then PHX and finally to SDF. The flight from PHX to SDF is now pretty late and I'm wondering if they're going to end up cancelling it.,Southwest,reddit,['NA']
8820,"Lots of potential, tarnished by shameful behavior.","I submitted a complaint that clearly warranted action from the airline, and have given them over 4 weeks to reply, hence I am going to multiple forums to share my experience. The following is a copy-paste original piece clearly brushed off by Delta Airlines. To whom this may concern, the following is my experience regarding my trip from Denver, CO to the island of Sint Maarten on May 3rd, 2021. My initial flight was lovely, however I when I landed in Atlanta, GA for my layover I arrived at 12:00 am in an absolutely empty Atlanta airport. Not a single soul was in my concourse, I was completely alone. Now I understand under the current circumstances with the pandemic the first class lounge remains closed during late hours. Nonetheless, I sat in that airport for 7 hours waiting for the lounge to open up at 7:00 am, and I cannot emphasize nor deliberate how run down this concourse was. Seats were falling apart, outlets were a joke, and there was nothing at all to eat, or drink for 7 hours. The previous flight gave me a some upscale snacks, but that was it. I know that this is uncontrollable by the airline, but this simply serves to paint the picture of my situation. At 7:00 am, I walk into the lounge and stand in line at the counter. Please keep in mind, I have changed at this point, and was in my leisure outfit. When I get the counter, I met a gentleman that clearly ""read"" my appearance, and already decided I did not belong in the lounge. Regardless, I booked a first class flight in anticipation of overnight travel and yet when I spoke with him, he reminded me of some silly policy. Apparently flights to the Caribbean or Mexico do not have Delta 1 on the airplanes sent there, and thus I was illegible. So my question to you is, who's fault is that? All I know is, I spent almost 900 dollars on a one way flight, comforted by the fact that I was flying Delta, who are known for their service. One walk of shame later from that counter, I was wronged and your reputation tarnished. At the very least, one would expect you to make this policy well known before another individual like myself books an overnight flight in such a rundown airport like Atlanta. At 9:30 am, I boarded my flight and we then moved on to sit on the tarmac for 3 hours. Apparently there was an issue related to the windows of the cockpit of plane, and thus we deplaned at 12:30 pm. 3 hours later, we boarded again, took off at 4 pm, and the staff did a phenomenal job. I could not have been more thrilled with them and their attitude. To summarize, I took me over 28 hours to arrive to my destination, in an entirely hellish fashion. I had high but reasonable expectations of your airline, and you treated me with utter disrespect. I am a medical student, and I have had to answer to multiple people for my delay, and have yet to make up missed commitments. And for this experience, I was rewarded $275 in mileage, as though expecting me to fly with the airline again. I am a very tolerant individual, but all things considered, judgements included, I believe further action is required of you. I am grateful for the corporate sentiment, but frankly speaking it feels as though my experience was a joke brushed off as unimportant. I have been besides myself for not have writing to you earlier, but again I am a student, with other much more important responsibilities than submitting a complaint to a veteran airline. Nonetheless I demand respect, and to be treated with dignity.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8821,Flew into ft lauderdale,Was my first time flying Jet Blue and thought the entire experience went off with out any problem. Staff was very friendly and attentive and it made for the entire experience becoming memorable.,JetBlue,trip_advisor,['NA']
8822,Worst flight ive ever taken,This is by far the worst airline I've ever flown and I've flown most the major north american airlines including the ones people make fun of for being bad i.e. spirit. The amount of time our flights got switched and delayed is rediculous (the weather was fine and none of the other airlines were delayed/canceled). They switched our next flight while we were in the air but it was an international flight and didn't give us time to get through customs . Every time we tried to talk with an employee of air canada they were super dismissive and couldn't be bothered to help us. At one point I was standing in front of someone's desk and they were doing their best to avoid looking at me like we were in some sort of comedy. This is already long enough but this is just some of the many problems I had with this airline.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8823,Waiting in the heat,I was traveling from Orlando Florida to Indianapolis Indiana. We were delayed due to weather. We waited on the tarmac for about an hour and a half. Then they sent us back to the gate. Waiting in the terminal for another hour. We boarded agin waiting on new pilots because the other ones timed out. They had us board again the plane was super hot. The stewards said only pilot can turn on air conditioning. Still waiting on last pilot to arrive. Its been like 45 minutes. I’m throat is dry. They did give us free cookies and water before we returned to the terminal the first time but this is ridiculous. I’m never flying spirit airlines again and I’m telling all my friends to avoid this crazy airline.,SpiritAir,trip_advisor,['Responsiveness']
8824,prima snelle vlucht,"Goede vlucht, schoonmaak kan beter aan boord. Duidelijk dat vliegtuig heel de dag aan het knallen was. Blijft de beste manier om te vliegen in Colombia",Avianca,trip_advisor,['Responsiveness']
8825,Great Value,"I loved Southwest. I have had an Elite status with another airline since 2012 and this was my first time using Southwest. The staff was friendly and welcoming, the comfort level throughout the whole plane was a 10. I would fly with them again if I have the opportunity.",SouthWest,trip_advisor,['Assurance']
8826,Pray you don't need to call their customer service,"I rated it all terrible because I never got to fly with them. I booked a flight 3 months in advance to go home for my sister's wedding with money that I had saved up. My connection flight was moved up 3 hours earlier about a month before my flight. As a result, my connection flight would depart before I even arrived at the airport. I tried to change it on the website. it said there were no other flights. Next, I called the number it had a 42 hour wait time and offered to take my number. BUT it only takes USA numbers and hangs up on you when you put an international number. 3rd I sent an email 4. They told me to call the same number again 5. I called the number again and it says ""Due to a large number of calls we are no longer taking calls"" and hangs up on me 6. I try again later 7. I try again later 8. I give up and try to cancel the flight ---- which surprise! doesn't let you cancel unless you call the number which is no longer taking calls. 9. I scream in my pillow for a moment to recover myself 10, I email the company again 11. I start looking for different flights and all of the flights have gone up by almost $300 dollars. 12. I wonder if their flights are safe because they can't even manage the customer service side. I don't think that I will use their service again as they have literally robbed me and worst wasted so much of my time.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
8827,Unprofessional Attendant,"Unpleasant and unprofessional attendant experience: Following the announcement for passengers to stow their small bags under their seats, the attendant singled me out for rearranging a passenger's items to accommodate my carry-on. My intention was simply to make space for my bag. Rather than addressing all passengers about properly stowing personal belongings as instructed by the airline, I felt harassed for assisting in their duties. Consequently, I've decided to cancel my return flight with Allegiant and opt for any other airline.",Allegiant,trip_advisor,['Assurance']
8828,Good And Bad,"We took 8 flights in total on Avianca through SA ranging from very good to very bad. All the flights had pretty comfy seats and good entertainment, and it was our first of all flights. We missed the connection in Bogota because the original flight was delayed, so they put us on the next flight which was only 2 hours later but it then had maintenance issues which delayed it further. So instead of arriving in Quito at 10pm we arrived at 3 am. See a pattern developing...",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
8829,NOT WORTH IT,"To whom it may concern, As a first time sky priority flyer, I must say I’m not impressed. I could as well stayed on main for cheaper cost. My seat on Delta one wasn’t fully functioning, it didn’t go all the way flat, so I struggled with that. I woke up feeling pain at my back and hands because of the position I had to maintain for a long time. As this was a short trip, I took my work with me thinking I had long hours to complete all my notes. But The WiFi didn’t connect and I missed deadlines. I am just now seeing that the email says no WiFi on trip. That’s crazy. So what is the catch ? Though the food was great, what threw me off was the 90 mins wait time to get my luggage, while people in main cabin were getting out. I’m not sure what that is about. Isn’t it the other way around? A few people around shared same sentiment of displeasure while on that 90 mins wait. Now returning to the US, I have to queue about 30 - 45 mins while the main cabin was pretty much empty. How is this supposed to be??? I just accumulated debt that wasn’t worth the trip, and was not in anyway convenient. So not happy about it. My expectations didn’t match the experience. Better to have stayed on main cabin and accepted what I get with no debt.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8830,Went for family emergency,We paid 600 for round trip tickets on the way there we were trying to check bags at self check it was outta stickers for the checked bags we stopped some one and told them they tell us get in line…. We’ll the line was full so 45 minutes later it’s to late to check bags there are no more flights to get us there for the night … so we go to southwest and buy one way tickets to get where we going… speed another 600 for one way because we still got a flight back so we thought… at the counter they didn’t say since we missed that flight they gone cancel the flight back too… so on the way back we spent another 600 dollars and here is the kicker… we don’t get a credit point or nothing 600 dollars gone… how do u just take some one cash like that… the service is crap.. the workers there don’t help at all and attitudes are ridiculous So I will never ever fly with them again… they are worthless and that was just highway robbery if they had a zero that would be their rating for me,SpiritAir,trip_advisor,['Responsiveness']
8831,New appreciation,I am compelled to write this review not because of Any particularly great exception è but rather because I recently had to fly with a different airline (American). Every experience we had reminded me of how much better Southwest was in all of those areas.,SouthWest,trip_advisor,['Responsiveness']
8832,Worst airline experience!,"The most unprofessional crew at the gate. Went to the counter to ask a quick question and was ignored by two agents, even after asking if I could ask them a quick question. Since I was ignored the first time and the lady was Hispanic I proceeded to ask her in Spanish. She did not even lift her head up to acknowledge that I had spoken to her. Not to mention how bad passenger's from previous flight were treated. It was a total Chaos. Will not ever fly this airline again! I don't even know why this airline is still in business!",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
8833,Don't fly Frontier!!,"First I would like to say I'm all about cheap flights but after all the additional charges it was more expensive than the other airline I usually fly. I watched a flight of passengers land and unboard and they immediately started boarding our flight. How can you sanitize between flights in seconds? Why take away complimentary drinks because of safety measures but offer $3 bottles of water? Still have to remove mask to take a drink. Just another way to get more money. Frontier airline didn't offer sanitizer wipes for personal space and when I asked they looked at me like I wascrazy. Alaskan and American airline both have wipes waiting for you or they hand you a bag as you board with water, cookie and sanitizer wipes for your personal space. I was really disappointed with Frontier and went with them because it was the only connecting flight to get home.",FrontierAirlines,trip_advisor,['Responsiveness']
8834,Not Bad,"Been on Allegiant Air twice, had good flights both times,and they give you a free glass of water also,,,prices our very good, cheap flights,Orlando,Fl.-Sanford,Fl. is a very nice small airport!!",Allegiant,trip_advisor,['Tangibles']
8835,Definitely with Emirates,"Travelling alone with 3 small children. The staff were most welcoming. The hospitality and care was beyond expected for this 14 hr flight. Abby, to mention, exceptional with the children. Will fly with Emirates over other airlines from now on when travelling from the UK to Australia.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
8836,Junk company,The return flight was canceled I had to wait 2 DAYS!!! In a hotel and they didn't made any refund even for the hotel Junk company,SpiritAir,trip_advisor,['Responsiveness']
8837,One of the greediest airlines,"Where to start? One books a flight because it is a close by airport, small, easy parking, and a direct flight. Can't be anything better, right. Oh boy, not an experience to be repeated. First, the super priced flight isn't that super after all the add ons. Second, you pay for everything: printing your boarding pass - check. Seats - check. Sitting together with your husband - check. I booked 3 months early and despite 40 empty seats, 30 of them next to each other, the ""system"" sat us 30 rows apart, just to get a little more money. Priority check - you better pay for it because for the first 40 minutes there is only one person to check you in and if you are not priority you wait. Don't try to be earlier because check in starts 2 hours before and not a minute earlier, even if there is nothing to do or no customers. After everything is set and done, we are going to fly rather from Milwaukee because this is not worth saving $5.30. An experience not likely to be repeated.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
8838,A+++++ Experience!,"I was told DON""T fly Spirit! The prices was right so I did it. I had the attitude if something went wrong I would deal with it. I have to say it was an A-1 experience and I will definitely fly again on Spirit. So what I did not get my bag of 5 peanuts and 1/2 glass of water. I bought it and brought it on. My flight was 4 hours. The seats were comfortable with plenty of leg room and the area was very clean on both flights. I even could look out the windows without a ton of smudge marks. The staff was very friendly in the airport and on the plane. I had a typo on my ticket (my mistake) and they graciously fixed it for me and helped me out all with a smile. No wait lines at the kiosk and to drop off my bag. Very positive experience. Not sure why it was recommended to not use them but I have to go again in April and will def be looking at what they have available!",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
8839,Before winter sets in vacation.,"This is my husband's fishing trip before winter sets in. Unfortunately winter started early this year. Pleasantly surprised our flight was on time and no delays. Southwest is my favoorite airline. Nice people, bags fly free and if you need to make a change they don't penalize you to death. Given the option I will always choose Southwest over any other airline.",SouthWest,trip_advisor,['Assurance']
8840,Good Flight,"Plane left gate on time, long wait to takeoff, landed on time. Flight attendants were cheerful, attentive, and helpful.",SouthWest,trip_advisor,['Responsiveness']
8841,Great flights and saved me when United left me stranded in Vegas,"I flew to vegas on Frontier with plan to fly back on United. When United at last minute left me stranded I was so grateful to get redeye on Frontier -I paid extra to have seat, carryon so this was not really cheaper than other flights -The crew was experienced, effective, diverse and did not put up with ignorants who want to flout mask rules but dealt with them in polite but effective way so felt as safe as you could be flying during pandemic. -Seat was comfortable -Captain kept seatbelt sign off most of trip (thank you!!) if hit turbulence put it on but then turned it off quickly and team let you know when it was time to use restroom prior to landing -plane was clean and new -I'll fly Frontier anytime I can get them on a direct flight",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8842,Great crew,"Great service. Good food,comfortable seats. The warm towels before getting our meal were wonderful. Great snacks to choose from. The crew was friendly and gave us great service.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8843,Just don’t do it…,"READ THE CANCELLATION POLICY and REVIEWS THROUGHLY before booking! They will not provide a refund or even flight credit for anything—even if it’s out of your control. A complete waste of money. Please just fly Spirit if you’re looking for a cheap flight, at least they’re reasonable and muchh better customer service.",FrontierAirlines,trip_advisor,['NA']
8844,"Extra legroom, Not","Boston to Phoenix round trip flights March ‘22, paid for extra legroom both ways. Flight to phx legroom was fine, row thirteen I believe, return trip home to Boston was not. Was seated in row 1-C aisle seat, (no first class/mint on this flight) which has a divider wall you face separating you from entry/boarding door. The wall you face has feet indentations to jam your hooves in in a poor attempt to justify or qualify your $70ish purchase. Straight up wrong. I’m 6’4” and definitely did not have extra space, actually was cramped. Not the end of the world, but I’d like a word with the FAA legroom monitor/measurer, and JB brass that thinks this ok. Flown Jet Blue at least twenty times and will continue to do so, no other complaints. Stay away from paying extra for row one seats A and C. There was no seat B. ?? Signed Fool me once GO SOX",JetBlue,trip_advisor,['Tangibles']
8845,amazing in all areas,"This was with out a doubt the best airline I have ever travelled on. The whole experience was amazing! In the middle of the night we could get up and talk with the attendents, get food of any kind, get something to drink, and felt comfortable asking and speaking with them. It was very nice in every way. Food was amazing and you could actually get a small bottle of wine if you wanted. Most airlines give you a small glass and you have to wait to ask for more. the absolute best entertainment available as well. So much you ran out of time and missed watching some things",Emirates,trip_advisor,['Assurance']
8846,No problems for me,"I generally travel solo. I realize not everyone can do that. As a society, we expect nothing but the best and too often it's someone else's fault for something not going right when we should be looking inward. Don't sweat the small stuff.",United,trip_advisor,['Responsiveness']
8847,Incredibly misleading prices on flights,"Went on the United web site to book tickets; entered cc details to complete transaction and was given an error message. Error message said to call them, so I did. After speaking to an agent for 2+ hours, I was told an even cheaper fare (different airport but close enough in NYC), so I said ""great, I'll take that"". When the agent came back to me to take my cc details, she changed her tune to say that the fare quoted was per person, after specifically telling me that it was the total for 2x pax. Anyway, the final fare quoted to me was almost double the original web fare (and double what I was quoted by the agent on the phone). Needless to say I've booked a different airline. The whole experience was well below what I expected from a higher end airline in the States.",United,trip_advisor,['Responsiveness']
8848,"Good flight, on time!","We got this ticket for very cheap price, we tough that will be pretty bad like the economy airlines, however, they offered us soft drinks and pretzels making our flight more comfortable.",United,trip_advisor,['Responsiveness']
8849,First flight ,I chose allegiant for the cheap fares. I didn't know what to expect since I had never flown before. So I have no comparison. I recommend getting the app and checking in on that to save time and skip the line. I will fly allegiant again.,Allegiant,trip_advisor,['NA']
8850,very disappointing,Flying Southwest from Dallas to Phoenix for kids' Spring Break. Southwest cancelled our flight late the night before an early morning departure. Just glad I was watching my phone that night. They were not much help in finding us an alternative which ended up being late the following night with a connection through Kansas City. Horrible. We lost the entire day of vacation and Southwest customer service did not seem to care. This is not the Southwest of old. :(,SouthWest,trip_advisor,['Responsiveness']
8851,Terrible,"This is the absolute worst airline on the planet! God forbid you have a problem because they don’t have any option to speak with a customer service agent! They changed our gate numerous times without any notification. Charged $280 for 2 checked bags, $4.00 for a water. I will NEVER use this airline again. They should be run out of business!",FrontierAirlines,trip_advisor,['Responsiveness']
8852,Tight quarters for international flight,"We can't all get Business Class flights especially flying around the holidays but the seats small and tight which makes for a really cramped trip. And if you're lucky like me to sit with your back to the bulkhead, ie no reclining and have the person fully reclined in front of you forget about eating anything over your tray. This service was in partnership with Lufthansa and I must say that one particular flight attendant was none to pleased to give water to me who was outside her zone. Think of German military gruffness :)",United,trip_advisor,"['Tangibles', 'Assurance']"
8853,Pay for business class but no lounge allowed ,"First time business class traveler on Emirates. Bought ticket via Chase travel and was excited for my trip. Until I got to the airport 3 hrs before my flight so I could relax in the lounge. Until I saw printed on my boarding pass “ no lounge access” seriously ??!!! I paid over &5k for this ticket and I can’t use the lounge?? I was seriously floored. The check in personnel, the lounge personnel were not helpful. I was not even given the option to talk to anyone else above them. Emirates prides themselves about their business class experience but when they treat passengers in the beginning of the trip this way then it just sours the experience! Seriously, how much can a person eat/ drink in their lounge to justify this? Someone making the rules missing the forest for the trees. Will likely never fly Emirates again given my experience. There are plenty of options .",Emirates,trip_advisor,['Assurance']
8854,Nice Flight,Nice flight. Small airport out of Columbus so get there early enough as there are not many workers. Security too a little while as well.,Allegiant,trip_advisor,['Tangibles']
8855,If you fly with them you will get below want you pay for.,I have no allusions that I should havre expected quality or even fair service from this airline. That being said they managed to undercut by already low expectation. Never again!!,FrontierAirlines,trip_advisor,['Responsiveness']
8856,PIE airport should be ashamed of treatment of people!,"Leaving from Gate 7 & 8, there was no place for TSA approved to line up. About 150 people had to wait 30 min. to go through security. Once through, there was no where to sit by the gate. Elderly and even handicapped had no where to sit. Many gave up their seats to elderly, but there was no where to even stand up. People sat in a hot hallway on the cement floor, making it unsafe without the ability to walk through the hallway. Very hot and unsafe conditions. Truly it was something I've never seen. I never want to use PIE airport again.",Allegiant,trip_advisor,['Tangibles']
8857,Bull,Spirit on our departure flight to return could not get a pilot for 2 whole days causing my family to have to spend more money to stay in New York they then gave us “$50” vouchers for the inconvenience when we spend well over $50 having to stay until we could get a actual flight then only to tell us the flight vouchers only accommodate what they feel they should so you can’t apply or utilize them on your choice of travel dates or times.,SpiritAir,trip_advisor,['Responsiveness']
8858,On time flight from Augusta Georgia to Atlanta Georgia,On time flight from Augusta Georgia to Atlanta Georgia. Flew Economy Plus as First Class was full and it was ok. More legroom than basic economy. Nothing but a small class of water for free. Not even the little pretzels anymore. sad.,Delta,trip_advisor,['Tangibles']
8859,"Delayed flight, fake excuses","The evening flight was delayed again and again, then until next morning. The staff gave fake excuses, zero help, most of the customers finally have no other choice, too late to book hotel, stayed overnight at the airport. The flight finally left in the next morning. Surprisingly, they charged one of the passengers for oversized personal item, which may be 1 cm longer, but definitely fit into the measure cube. heartless!",SpiritAir,trip_advisor,['Responsiveness']
8860,How to get F'ed by customer service reps at United,After canceling the flight last minute customer service lied in finding replacement fligh. Rather then finding us the quickest replacement we got a huge layover of 9 hours. When we got to airport we found out 4 other flights much earlier were available. The worst flught cost us $1200 more while earlier flights would have cost us only $45 more. I have flown spirit and frontier in the past never have those airlinecwver f'ed me like this. It is official united is worst the Spirit. Never fly united.,United,trip_advisor,['Responsiveness']
8861,Allegiant is so convenient!,"Allegiant continues to provide the most convenient itinerary from St. Petersburg, FL to Allentown, PA. 2-1/2 hours and you are there. Flights are mostly at convenient times and on time.",Allegiant,trip_advisor,['Reliability']
8862,Loyal Member so Disappointed in Poor Customer Service!!!,"I am a Million Miler/Platinum member of Delta's Skymiles and never have I been so disappointed in them as I was yesterday, (8/6 and 8/7). I gave mileage to my niece and her ""new"" husband to fly to Liberia, Costa Rica for their honeymoon. Delta canceled their first flight through Atlanta from Salt Lake City and then on to Liberia. Delta booked them on a later ""red eye"" flight and then canceled them AGAIN. The second time the message was ""so sorry we can't help you, good luck"" in essence, telling them ""find another way to get to Costa Rica!!! Never have I been so disappointed in Delta's customer service. I will be rethinking my loyalty to this airline!!!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
8863,no room,I found that there is limited room for me even I reclined the seat.no limit on carry on weight is plus.most other airline limited to 15 lbs. which cant carry anything,Delta,trip_advisor,['Tangibles']
8864,Buyer Beware,"As someone who is involved in the aviation industry as a pilot and also has a degree in aviation, ticket buyers need to understand how airlines structure their ticket prices. Frontier Airlines operates as a low cost, no frills airline. This means you can buy a basic ticket that is probably cheaper then other legacy carriers (Delta, United, and American). But by the time you pay for a carry on, checked bag, and seat assignment (one of Frontier’s classic bundle deals) it can increase your ticket cost by $100. At that point the total cost for the Frontier flight runs you about the same as a legacy airline ticket. At that point you may look at all of these airlines equally in price so it should not matter which airline you fly on right? Wrong. The service on Frontier Airlines is atrocious. They will cancel your flight and give you less then one week notice that it is canceled. At that point you’ll probably need to cancel your trip because all airlines gouge you on ticket fares and prices can increase by over 100% within a week before the flight. Also, they will send you emails about flights being 90% off. You need to read the fine print. This discount is only offered for 2 days before it expires. They use this common advertisement technique to make customers think irrationally about purchasing tickets on emotions. If you’re not careful you will find yourself buying a ticket at full price because you don’t not meet the absurd level of required dates, times, and locations to have the discount truly applied. The only thing worse then their sub-par administrative structural is their operational structure. I have flown Frontier roughly 20 times and have never seen an airline boarding process take so long consistently every time. They are just not on top of their game. At the end of the day you get what you pay for. Except at Frontier, you get less then what you pay for.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8865,continual charges on my credit card,I have cancelled my spirit travel membership years ago as the airline is so terrible I will not fly with them any more and have not in years. They continue to charge my credit card for the annual membership. I call they will not give you a refund. I cancelled again. Sure enough they charged my card again this year twice for myself and my wife. I can not go in to the site to complain because I have cancelled and can not log in. I try to contact them and can not chat about that subject. I sent emails and they do not answer. I can not cancel my credit card it is a business card and there are to many other companies I use this card for. DO NOT SIGN UP FOR THIER MEMBERSHIP OR DISCOUNT PROGRAM IT IS A SCAM AND A TERRIBLE AIRLINE YOU WILL NEVER BENEFIT.,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
8866,Nunca más volveré a volar con avianca,Estoy en la sala VIP del aeropuerto de Cartagena y Avianca a revendidos mis asientos en primera fila. Page por estar ahí y ahora me asignaban fila 27. Nunca ninguna aerolínea y digo jamás me trató así. Ni de bajo coste. Nunca recomendaré Avianca a nadie. Ni jamás la volveré a utilizar en servicio premier ni turista. Espero que den parte de esto. Prefiero la aerolínea viva Air que son más honestos con lo que vompras.,Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8867,LAX to NAS,"Flying from Los Angeles to Nassau Bahamas using points. I booked economy tickets for 10k per person but now I see Mint is available for 26,700k per person one way. Would that be a good redemption? Cash price for Mint is $740. I think it’s on the older plane but has the lay down seats.",JetBlue,reddit,['NA']
8868,"A nice experience that didn't feel ""budget"" at all","I flew from Minneapolis to San Juan via JFK. One flight was on a small plane, the other on a larger one. Both flights were among the better ones I've taken in recent years. The staff were very friendly and accommodating, the snacks and drinks were good, and the seat was comfortable. I will definitely consider flying JetBlue again if they serve my destination.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
8869,"When it’s good it’s very very good, but when it’s bad...","The measure of any company is not when things go well, but when things go badly. I’ve experienced both with JetBlue, and when things go wrong, they go very, very wrong. I was scheduled to fly from O’Hare to Provincetown through Boston on JetBlue. JetBlue seems to have only one permanent gate at ORD, and when JetBlue has more than one flight scheduled, they share gates with other airlines (in my case, Alaska). I reached the gate about 40 minutes before departure, and no one was at the gate. Signs in Terminal G show only American Airlines flights (?), so I could only see my gate number on the JetBlue app or through TripIt, which is when I found it had move from G2 to G4 (an Alaska gate). No one was staffing the gate, and it was barely lit, but at some point I heard a faint voice advising the flight would be delayed. About 30 minutes later another crew member said there was no update. Another 30 minutes passed, and boarding finally commenced. All the while JetBlue never updated flights stats on their website, which showed an anticipated EARLY arrival, even though it was boarding a full hour later than its departure time. Almost an hour later the doors finally closed, with little communication from the crew. Finally an explanation was provided: the AC wasn’t working, but they couldn’t figure out what was wrong. And after a remedy was found they had to refuel. Oh, it gets worse. Much worse. Fifteen minutes later, after we’ve pulled away from the gate, Boston announces a ground hold. The PA system isn’t working, the TV screens keep scrolling promotions for upgrading to better seating (like a 1960s rabbit eared TV). The pilot decided to power down the engine and wait on the tarmac, and immediately it’s clear the AC was not going to keep up. People are panting, fanning themselves, and I hear the flight attendant telling the captain there’s a problem in the cabin, and based on the response the captain isn’t prepared to do anything about it. We sit there for about 30 minutes, and eventually head back to the gate, which takes another 20 minutes. They ask us all to deplane and await further instructions, which don’t come for another 15 minutes. The flight is canceled, and we will be rebooked automatically, and we should wait until we receive email notifications. I asked about hotel accommodations, and the clueless gate agent said there would be none. His job, he said, was to staff the door. He didn’t have any other information. I went out to ticketing and pled my case. I said it may have been delayed by weather, technically, but the ground hold would not have happened if the mechanical had been managed more efficiently. A supervisor came out and said he understood my point of view and would do what he could, but he couldn’t make any promises. An hour later he said they were still trying to book a Springfield Suites. An hour. He literally said, “I can’t do this for everyone.” Seriously. When doing the right thing is something that’s available only to the most vocal, you know you have a serious systemic problem. I gave up and made my own hotel reservation. He advised I should save receipts and work with customer care, but again, “no promises.” At any point any JetBlue staff could have taken an advocate’s approach to the situation. There was no empathy, no problem-solving, no sense of any responsibility, no need for more than the minimum communication (which is emblematic of JetBlue). Everyone seemed to be relying on someone else to figure out the problem, and no one one took any initiative to make it better. It was a loop of pass the buck and “it’s not my job.” Other less savvy travelers let the JetBlue system determine their fates, and I heard at least two people say they were protected on flights TWO DAYS LATER. JetBlue does not participate in interline carrier agreements and would not protect anyone on any other airlines. On one level I understand, but on another it’s just reprehensible. I’ve had many good flights on JetBlue, but they clearly have no internal training on how to deal with terrible situations like this one. The ticket agents didn’t even know the flight had been canceled (nothing had been updated in their systems). How messed up is that? They were told to tell everyone in line that they couldn’t assist them, and I could see these very decent people were completely perplexed by the morass of JetBlue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8870,"Flight was on-time, service was excellent, plane was very comfortable","Flight was on-time, service was excellent, plane was very comfortable. Internet was available and there was a USB port to charge mobile devices.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
8871,awesome trip,"the front rows are the best to choose, and the flights are on time ,and the staff were very friendly, I would recommend it.",JetBlue,trip_advisor,['Assurance']
8872,Pathetic behavior of emirates staff at the airport,"I am a frequent flyer member of emirates for the last 10 years. Once again the emirates staff at the airport counter was racist and showed unprofessional behaviour. They were rude to many Pakistani passengers. Bias with passengers as they were allowing excess weight up to 10kg to certain passengers and were charging money from few passengers on excess weight like 3kg. secondly, they were not even allowing laptop bags in addition to hand carry bags. This was again very unprofessional, especially when you are doing it to some passengers only (bias and racism). No standard uniform policy. The food taste was pathetic. The seat lever was not working properly hence i was unable to keep it in the recline position. Disappointed. Not going to travel again with the emirates.",Emirates,trip_advisor,['Assurance']
8873,Easy Peasey,Great flight with excellent crew! Southwest is the best for budget flying. Smooth flying and usually early or on time.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
8874,Love the flight attendents. Excellent service,"Great accomodations. First trip to Europe in 1st class, and verything about it was 1st class, from the moment we boarded, to the food, and of course the service from the whole crew.",Delta,trip_advisor,['NA']
8875,Refreshing Needed,"This flight was on an older 737. It departed on schedule and arrived on schedule. The flight was packed and people were shoving items in overhead compartments that weren’t even close to where they were sitting. The business class seats barely recline and the choices of entertainment videos seemed to be catered to a teenage girl. The staff was courteous and the food was “airline food”. If I go back to Trinidad, I may try a different route next time to avoid this flight.",United,trip_advisor,['Responsiveness']
8876,I always forget how bad frontier is until I fly with them again.,Late. Change flight schedule after tickets booked. So uncomfortable. I've never been on a greyhound bus but imagine it's similar to a frontier flight.,FrontierAirlines,trip_advisor,['Reliability']
8877,I'll try another airline next time,"I used united airline for my business travel too Atlanta total of 4 plans over the week. Had decent trips to Atlanta but coming back got stuck on a delay which was not great but manageable, what isn't is when getting on the plan they state group 8 and 9 will have to check baggage but the woman stops me at group 4 and has me check my baggage. Now I'm arriving at 1 am instead of 8pm and not that im here I'm waiting 30 minutes for my baggage to circle around and I have to work in 5 hours. I have used delta prior too and they weren't great by any means but on the one occasion they forced me to check a bag they had at the gate for me atleast.",United,trip_advisor,['Responsiveness']
8878,Flight took off with one engine (had to turn around),"Awful. Smoke rose to the one active engine. As I said, the flight took off with one engine. Also, only gave us a 20 dollar voucher JUST TO FLY WITH THEM AGAIN, we had to book a new flight with delta. We haven’t ever flown with spirit again.",SpiritAir,trip_advisor,['Assurance']
8879,Worst ,DO NOT WASTE YOUR MONEY ON THIS AIRLINE PLEASE!!!! WORST SERVICE TIGHT SEATS NO WORKING PHONE CHARGER ANGRY STUFF (on board one important only ONE person and all stuff check on her every 5 minutes) F…… THE REST OF THE PEOPLE. 4 HOURS WAITING LINES. LIES (they promised to us something but not true) PLEASE DO NOT FLIGHT THROUGH THIS AIRLINE!!!,Avianca,trip_advisor,['NA']
8880,Asientos viejos sin pantallas led en las cabeceras y atencion en counter MALISIMA Y LENTA!!!,"Aviones incómodos viajamos 7 adultos y 2 niños, perdimos la conexión en Bogota, dicen que el aeropuerto el Dorado es bueno, pero: A mi parecer es que menos información de los vuelos provee, uno va a la puerta de embarque y existen por decir 46, 46b, 46c y los empleados que están allí no ofrecen mucha información. Tuvimos que ingresar a Colombia para hacer gestión con los pasajes, en ciertas ventanillas hay bastante personal y en los mas importantes solo hay 2 y cada uno de ellos demoran un promedio de 20 a 40 min. para atender y estas solo son exitosas en un 30%, POR QUE NO PONEN MAS PERSONAL!!!! Hay un supervisor con rasgos asiáticos en la ventanilla especial que esta cerca a Atención al cliente que no ayuda en nada, pareciera que son un programa de computadora que tienes sus lineas definidas y punto. No hay donde sentarse estuvimos sumidos en una desesperación desde la 06:30 hasta la 11:30 que solucionaron el problema y de alli correr para llegar al embarque.. La mayoría del personal que labora en el aeropuerto inclusive de aduanas que manifiestan que el Dorado presenta un récord en lo que es la perdida de vuelos!!! MUCHAS GRACIA a señorita en Atención al Cliente que nos ayudo y soluciono el problema de continuación del viaje!!! G R A C I A S!!!!, espero no haberla metido en problemas!!! En lineas generales AVIANCA NUNCA MAS y escalas en el DORADO NUNCA!!!!!",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
8881,Disappointing from ticket purchase to flight,"I purchased the ticket over the homepage. The ticket itself was not well structured, the information was hidden a little bit. Around 18 hours before the flight I got the message that the fligt from LA to Bogota will be delayed by 10 hours (notice only in spanish), I will not catch the flight to Lima. The hotline was polite but incompetent. When I finally knew how to get to the right department I had to make three calls, in total waiting time of one hour, to talk to a agent. In between I filled out a form for refund, the homepage was terrible was well, not a good form to fill out at all. Maybe I get a refund, maybe not, we'll see. But I will definitly not use them again!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8882,Always my go to Airline!,"I would not change this airline. I've received great customer service and everything runs smooth when traveling. Every time I encountered an inconvenience, they resolved it right on time, they are very professional. They will always have my preference.",United,trip_advisor,"['Responsiveness', 'Assurance']"
8883,Air Canada abusing monopoly position,"Last May I booked a flight to Saint John on Air Canada because they advertised direct flights between Toronto and New Brunswick. I paid for aisle seats for the initial and return flights. Early August Air Canada sends me notice that my initial flight got rebooked to later flight and my return, instead of direct, connects through Montreal. In addition they keep sending me notices of seat changes, some of which are not aisle. A friend told me this is a standard Air Canada way of operating where they post very extensive schedule to hook people in and then they start canceling flights and rebook to have full flights. That is what monopoly practice looks like. Next time i will fly through US as they seem to understand better what service means.",AirCanada,trip_advisor,['Responsiveness']
8884,Spirit in the Sky,boarding process very smooth. Getting off went very quick too. My 2 flights landed ahead of schedule. Down side was nothing given during flight so bring your own drinks and snacks.,SpiritAir,trip_advisor,['Reliability']
8885,"Free and fast  Internet, great service","It was very good flight. Easy check in, short TSA line, convenient chairs, free and fast internet, good selection of movies.",JetBlue,trip_advisor,['Tangibles']
8886,"A stressful week away, but much easier because of Jet Blue!","I was returning from Nashville as a result of a family emergency. I inadverntently made a mistake with my flight day and time. Initially, the Jetblue agent couldn't help at all. So instead of stressing, I checked if I could find an alternative to the flight. I couldn't, so I called back and the agent was beyond helpful and made sure I returned home safe! Very happy and greatful! Great airline!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
8887,Cheap and easy,"I like Allegiant because of the low prices and non-stop flights. There are often delays, so you just have to count on being late wherever you're going. BUT, having said that, I would say my flights are delayed 50% of the time. I never choose my seat ahead of time, because I am comfortable anywhere. If my husband is with me, I need to get a bulkhead or exit row for his long legs, which is an extra charge. Also extra charge for overhead luggage, so I only take a bag I can stuff under the seat. If you can pack light and do laundry while you're on vacation, this is easy enough to do. I have always been comfortable and enjoyed the flights. So cheap and easy is the way for me!",Allegiant,trip_advisor,['Reliability']
8888,Estafadores,"Saqué mi pasaje en el mes de septiembre me lo reprogramaron para noviembre porque no se podía ingresar a Argentina por el covid, hay que reprogramarlo nuevamente y quieren cobrarme la nueva reprogramación, a pesar de que en el momento de sacar el pasaje prometian no cobrar nada. En el call center no atienden ..son unos estafadores ...Avianca nunca más .",Avianca,trip_advisor,['Responsiveness']
8889,Easy flight........,Smooth take off and landing. Spanish and English spoken. Friendly attendants with great service. Clean restroom.,Avianca,trip_advisor,['Assurance']
8890,Grumpy Flight Attendant ,"The Flight Attendant was the most grumpiest unfriendly flight attendant I have ever encountered during my travels.He was standing at the end of the aeroplane and I mistook him for a grumpy passenger. We were sitting on the last row and he was serving coffee/ tea etc and by the time he reached our seats he handed us two bottles of water . I inquired about coffee and instead of apologizing for running out of coffee( assumed he did run out hence the offer of water ) , he commented that these are economy flights indicating that I shouldn’t expect coffee , I merely inquired because that is what he was serving other passengers and I paid the same price for our seats.Otherwise the flight was comfortable, on time and good worth for the money . Overall stars were reduced due to the unpleasant experience we had with the flight attendant.",Delta,trip_advisor,['Assurance']
8891,"NOT CROWDED, PROFESSIONAL STAFF","We have a delightful trip from Ontario, CA to Sacramento, CA. The flight wasn't crowded and everyone had plenty of room. The gate crew and flight crew were very professional, friendly and helpful.",SouthWest,trip_advisor,['Assurance']
8892,Sucks terribly,Hate them. Terrible service. Not worth the savings when they treat everyone like garbage. Fly anyone else. Seriously. Save yourself the heartache.,FrontierAirlines,trip_advisor,['Responsiveness']
8893,Worst airline I ever!,"I wish I could give them a zero. If you're not active duty military but you retired from the military, your sacrifice and your family's sacrifice doesn't count in their eyes. Active duty bags fly for free. If you retired it doesn't. I will never fly with them again. Other carriers do not charge you. Also they have poor customer service and 1 bag cost more than my plane ticket. I will fly with Alegent or another carrier.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
8894,Allegiant Left Me and My Daughter Stranded,"The only reason I am giving them 1-star is because we made it to our destination safely, going; however, the flight was delayed. We finally made it to Ft. Lauderdale in the wee hours of the morning. Thank God that there was no connecting flight. For our return trip, we found out after waiting in line for the Service Desk to open (10a.m.) and almost getting half-way through the line, that our flight was canceled and that there wouldn't be another flight going out for another 3-days. Although the automation said that we would be offered a Meal Voucher if the cancellation notice was not within 3 hours...We were not offered ANYTHING, not so much as a, 'We're Sorry!!' Also, I know that they have offered vouchers previously because my Coworker and her entire party received $50 vouchers for a flight that was canceled, due to weather. We were stuck in the Ft. Lauderdale Airport with no Meal Voucher or no assistance of being sent somewhere remotely close to our home. We were told to call Customer Service and after waiting 74 minutes for someone rude to finally pickup, the only thing that he could do for us was give us a refund for the return portion of our trip. And, after talking to a Supervisor (Corporate), there was still no empathy and no one from Allegiant Air could care less about the $915+ One-Way tickets Through Southwest Airlines that would get me and my daughter home safely...2 days after Christmas.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
8895,Ruined all my plans,Extremely disappointed with this airline. Waited for several hours after we were supposed to depart before they finally cancelled the flight. Was only offered a measly $100 voucher and couldn’t get on another flight until 13 hours later. Ashley at the ticket counter was very nice though.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
8896,Can JetBlue flight credit travel be done after credit expiration date?,"I have a JetBlue flight credit that expires on Aug 10. Assuming I book it before that date with the credit, can the actual travel happen after the expiration like say in October?",JetBlue,reddit,['NA']
8897,They regard their customers with contempt,"I have had a history of bad experiences with United Customer Service. They have created a massive defense system to prevent you from reaching an agent -- you have to fight your way past their dysfunctional website to get the phone number that allows you to talk to a computer which suggests any number of irrelevant options, before you can talk to a bored and poorly trained representative who really could not care less about your problem. Over time, this has caused me to avoid United whenever possible. However, for our round trip to Cozumel it was not possible. Once we boarded the flight home, the flight attendant informed us over the intercom that the in-flight entertainment screens were not working. He suggested that we download the United App which would give us limited options on our personal devices. However, there was no wi-fi available, so it was impossible to download the app. The absence of in-flight entertainment meant that there was nothing to distract us from the cramped, uncomfortable seating, and the fact that during a 4 1/2 hour flight we were only offered a choice between a cookie and a bag of pretzels. It may be that service has generally be reduced to this throughout the industry, but that's not an excuse. It would not have cost United a dime to provide free wi-fi for its passengers once in the air, and that would have been an appropriate way to compensate miserable travelers for the lack of entertainment. And as a friendly reminder, United made a revenue of $22 billion during 2021.",United,trip_advisor,['Assurance']
8898,Consistently Great for the Price,"We fly Spirit from CAK-RSW and Back very often, we've always have a great experience. We love the price point and certainly appreciate the non stop desitinations.",SpiritAir,trip_advisor,['Tangibles']
8899,Never flying with them again,"They threw a fit over the same bag that we flew in with from Indy. Made us pay $50 just to get on the plane. The kicker is, they did the exact same thing to the people in front of us. They were clearly out to just make some extra money. Will not be flying with them again",Allegiant,trip_advisor,['Responsiveness']
8900,"Great first class, abysmal economy","Flew to new delhi on points and got first class. service was excellent with very friendly flight attendants. Comfortable seat and it laid out into a very decent bed with ample entertainment options. The food however was terrible and I expected more for first class. Here's why I give it only 3 stars...flying in economy is a totally different experience. Rude staff, abysmal food and poor baggage handling. I'm returning to India next month and I'm flying Lufthansa hoping (hoping is the operative word) for a better experience. Airlines in the US are terrible, we have no luxurious airlines like Emirates Qatar KLM etc. Why is this??? I would gladly pay more for a better in flight experience. If I fly within the US I have no choice but to use United (American Airlines is a NIGHTMARE!!!), but going international I wouldn't choose them again, just not worth the money.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
8901,mudanças,"Surpreendente, mudança ocorreram e foram ótimas. Espaço adequado das poltronas, atendimento dos Comissários muito profissionais, limpeza dos banheiros, pontualidade. Muito bom mesmooo. Tanto o voo internacional quanto o voo interno.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
8902,What happened to keeping pets in their crates?,URL: URL,UnitedAir,reddit,['NA']
8903,on time travel but a horrible gate agent,"The flight was on time and most things were perfect.  Unfortunately there was a gate agent who ruined the whole trip.  I was traveling with my wife and we both had small carryon bags, about half the size of a 20"" piece of luggage.  My wife had a very small over the shoulder bag, about a tenth the size of most purses.  I decided to help my wife with her bag and carry it for her when we moved up to scan our tickets.  The gate agent forced us to get back off the jetway and jam the tiny bag into one of other bags.  I'm pretty sure when I was checking things out that 2 bags were allowed per person so either he was stupid and couldn't figure out that each of the larger bags belonged to 1 person, or he just decided to be a jerk.  My money is on the latter.  We had been polite and compliant up until that point.  We did what he asked but made sure he knew we weren't happy about it.  There was a long line of people behind us as well and I don't know they could have interpreted the gate agent's actions any other way than being a jerk.  Once back on the jetway, I was not quiet about my displeasure either.  I will relay to all who ask about how bad things went when I flew Allegiant and in the future, they will be moving to the bottom if there are any choices.",Allegiant,trip_advisor,['Responsiveness']
8904,Delta is Terrible,Absolute worst airline experience of my life. Lost our luggage on the way to D.C. and had to come back the next day to Dulles to retrieve it. On our way back to Boise our flight left late a hour because no airline stewardess’ showed up for work. This caused us to miss our connector in Seattle to Boise. We ran through the airport to the gate to find out they shut the door early. Went to customer service and they couldn’t help. Absolute nightmare! Will never use this airline again.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
8905,First and LAST time flying Emirates!,"I am just so incredibly disappointed with Emirates. It was my first time flying with them and after my experience, I will never book with them again. While in Jordan, I tested positive for covid. I was unable to get my flight back to the United States because of the testing requirements. When I called emirates to inform them, I was forced to pay a fare difference in order to get home. How can an airline charge someone over $400 to get home when they tested positive for covid? I was appalled at how rude the customer service woman was. If you show proof that you have tested positive for covid, all fees to get back home should be waived. Truly just flabbergasted by this airline. Do yourself a favor and fly with another airline that actually respects their customers.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8906,Too gross from some readers,"If you have a weak stomach, Do not read. This is bit personal but needed to share. Took my backpack r/t from Denver-Miami, as most ppl do. I had no issues first flight with bag but leaving Miami, I was told my backpack was too big and I needed to check it. Since we all had backpacks and being in a hurry, we decided to just toss in what we could in a checked bag and keep very little in our backpacks. I failed to realize I tossed my ID in the checked bag, I ran back to the desk, rep there said as long as I had a pic on my phone I could use that as my checked bag was beyond reachable. We get to security and turns out you cannot use anything digital for verification and they dont have the digital license look up system yet. So I stayed back and did some type of extra screening(for myself and bag) before I could proceed. I finally get to the rest of my fam as I had told them to go ahead so we werent all stuck there in case I missed the flight. I get to the gate as last bit of ppl are lined up and thats when I realized my feminine products went with my checked bag as well. I already knew what was going to happen and could do nothing about it. By the time we landed, things werent bad yet but as soon as I stood and started walking, front and back side covered, so embarrassed. I had light colored shorts on and everyone could see everything. I am still crying about the humiliation today. I know its not frontier's fault that I am menstruating BUT this could have ALL BEEN AVOIDED. If you fly frontier, keep in mind that what qualifies for a backpack in some states, does not mean its a backpack inn other states. I have dealt with their bs issues in the past but this time is the last. Horrible airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
8907,Worse travel experience ever.,"Trip to destination had its challenges with nothing compared to the return. Arrived at the airport to drop our luggage. Air Canada app continued to stay flight was on time. As more passengers arrived and started checking other sites, we soon found out that our plane had been turned around in Toronto and would be delayed for at least 5 plus hours. At no time did anyone from the AC desks let us know what was going on. There were a whole lot of issues with their new computer system that seemed to be frustrating their customer service reps. Finally after waiting in line for over 2 hours we made it to the desk where we got all the good news.....we would be getting into Toronto after midnight, AC would be putting us up for the night.. We did arrive after midnight in the freezing cold and had to wait for the shuttle for our hotel for over 30 minutes. The hotel was run down and just added to the day's disappointments with AC. We were unable to check in by ourselves due to changes made by AC the previous day, so again we were in line. It was taking forever as AC system issues continued and then we watched 2 of 3 customer service reps get up and go. Finally another came that got us going. Rush to our gate to find out there is delay due to unforeseen maintenance. We finally board the plane. Now we to a delay as the baggage crew is on a break. When we submit a claim for the delay, it is denied because of unforeseen maintenance.... Thank you Air Canada!!!!!",AirCanada,trip_advisor,['Responsiveness']
8908,Getaway Leaf Peeping Week,"It was a good flight...no issues, friendly staff, on time departures, except into/out of LGA. Huge delay leaving LGA due to construction",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
8909,Never fly Spirit,"Hate this airline and customer service. My company booked me on Spirit without asking. I called Spirit to ask about baggage and seats. They say that all that is extra. $73 just to get a seat and 1 check bag each, for my wife and I together, $304. What a rip off. Worse yet, I got no confirm for the extra costs, called them to ask. The first lady put me on hold for 11 minutes then said that the e mail was being sent. 2 hours later, no e mail. I called again and this time, again after holding, was told Spirit will NOT send me a receipt showing I paid. Have to go through a circuitous route through their website to get it myself. Absolute liars and really crappy company.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
8910,Poor customer service,I was unable to check in with their link. I called and the help line dropped the call twice. United (the partner airline also had trouble reaching them and I was told I could not check in.,Avianca,trip_advisor,['Responsiveness']
8911,Mr.,"First time flying Frontier, I did not heed the warnings and now stuck on a six hour delay in Orlando",FrontierAirlines,trip_advisor,['Responsiveness']
8912,Disappointed,"Delta used to be my favorite airlines, hands down! Lately though, I have to say, I have had some of the most unpleasant experiences, especially with the gate agents. I am generally a very pleasant person, but this is actually very disappointing. I literally just got off a plane in Atlanta, and attempted, to ask a delta employee a question about which direction I should go t locate the train to Terminal B. He blatantly ignored, I was so disgusted, I just walked away. I am trying to get home to see my bestie in the hospital who literally has been given 72 hours left on this earth. I do did not need to deal with this dismissive attitude. I travel a lot for work, and I always choose Delta, because I was so proud to see so much diversity. I’m starting to understand why some of my friends prefer to work with non African Americans. We just don’t treat each right. It’s awful and disappointing. Go Nina book with United moving forward. Better customer service.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
8913,Unfair treatment to passengers,I had a tiny suitcase I was forced to pay for it as a carry on while many others walked past with unchecked baggage. People walked by multiple times as I was going through the payment process with two unchecked bags to my one. They were targeting me as I was nicely dressed. I was on 3 flights with the same luggage that was never asked to get paid for. I had to pay an additional $50 for this tiny suitcase day completely ruined.,Allegiant,trip_advisor,['Responsiveness']
8914,Have held our money hostage since March 13 2020,Yes we booked and paid for our original trip back in Jan2020 for our March 2020 trip to Vegas $801.00 we all know about covid our plans were canceled and spirit said no to a refund but will give you a credit voucher ok we agreed little did we know that not once but twice in the past 2 years Spirit airlines has made it impossible too use these credits and have ruined two planned vacations due too there constant flight changes and cancelation of flights We have tried several times to get our money-back with no luck There is so much moreI we could write but there isn't enough space So my words too anyone thinking of flying Spirit run as fast as you can there so called discount is not so great,SpiritAir,trip_advisor,['Responsiveness']
8915,Frontier is a scam,I didn’t even get a chance to even take this flight because they cancel and changed it without me knowing until the time I’m supposed to go what they did was cancel my first flight and change it to go after my connecting flight actually needs to fly out so it forces me to have to get a refund when I bought the ticket on discount it’s a monopoly that I feel the frontier is doing causing you to buy a higher rate ticket so if you find a cheap ticket especially with Frontier do not buy it it’s a scam,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
8916,Best bang for your buck,JetBlue knows how to take care of customers. Their planes are clean and comfortable. Flights are convenient and on time. Every time I fly I try jetBlue first.,JetBlue,trip_advisor,"['Reliability', 'Assurance']"
8917,Really bad,"Poor service, poor app, poor information, poor punctiality - really nothing good to say about this airline. Choose another one.",United,trip_advisor,['Responsiveness']
8918,Premium Economy Scam,"I didn't realize that there was a premium economy vs regular economy. I made my $900+ reservation, selected seats, and thought that I was done. Apparently I only ""requested seats"". So i had to pay another $189 to secure an aisle seat. That's only one way. I even purchased a refundable economy ticket thinking that I could reserve a seat. Total scam!",United,trip_advisor,['NA']
8919,Spirit=victim<-isolated weather phenomenon causing them to be the ONLY airline to cancel flight=5 DAY DELAY NO COMP,"Folks just stay away. Spirit canceled our flight due to weather… but… Frontier, American and United were still flying. Rebooked us for 5…. DAYS….. LATER. No hotel allowance—they suggested an Airbnb here in Puerto Rico. Like we don’t need to get back to work after vacation and that last minute booking should be paid for by innocent travelers who put their trust in this company. I saw some folks just sitting on the floor… guess they had no where go. The funny thing is that they were offering $ for folks to rebook the fight about 2 hours before this went down. We didn’t take it… having to get back and all. Customer service was non existant. I’ve had weather csncel situations on 2 other airlines. They shuttled us to and from the hotel and gave us dinner. Took care of us. One gave me 25,000 miles on top of that. This is my first and last trip with Spirit. I’m willing to pay more for better service. It really won’t take much too too this company.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8920,Failed in Customer Service,"I’ve never been a fan of Southwest, especially at LAX, but last night takes the cake, at LAX again. There’s to much to say, but I must vent as their lack of knowledge, inconsistency on rules of flying, general information on basic travel, and simply understanding the customer. They were so bad that part of our small was divided due to their system errors, yes, they couldn’t help us because of a system glitch, standing us in LAX. Not even an apology, just call WN for help. I refuse to fly UA due to service standards, now adding WN. NOTE: they are no longer the low fare airline, so not a must to fly any longer. Seriously, they simply failed in basic customer service and stranding us longer than was needed. Oh they flight we tried to get on was wide open.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8921,"No geral, melhor que outras cias aéreas","A Avianca possui aeronaves com maiores espaços entre as poltronas, o que permite maior conforto. Cada poltrona possui sua TV individual e uma variedade de opções de entretenimento. Os funcionários são muito cordiais. O serviço de bordo é bom e eles oferecem lanche sem custo a mais. Esse voo, porém, sofreu um atraso de 3 horas. Na hora prevista para o voo sair do aeroporto, um funcionário apareceu e informou a todos sobre o atraso, devido a um problema de manutenção na aeronave. Deram um voucher para alimentação no aeroporto, o que minimizou o problema, porém foi um transtorno muito grande esperar tanto tempo. Para quem tinha compromisso marcado, perdeu. Peguei outro voo de volta e o atraso foi de apenas 10 minutos, porém não sei dizer se a empresa preza pela pontualidade.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
8922,Mrs.,"The only problem was with picking up our luggage at both airports. It took 40 mins for our luggage to arrive at baggage claim. Ft. Lauderdale was very, very disorganized. No signs or directions as to where our luggage was coming out. There was one person working for 5 belts. Not the friendliest I have met. The luggage problems could possibly move me to another airline.",SpiritAir,trip_advisor,['Tangibles']
8923,Pillows As Personal Items?,"Im flying with a backpack and trying to take a regular sized pillow, will Spirit see it as two personal items and have me check one in as a carry on?",Spirit,reddit,['NA']
8924,Poor cabin service flying NY to LHR,"The Delta check-in staff were helpful and quick at JFK airport. But the cabin staff were not particularly friendly, brisk almost to the point of rudeness and keen to throw the meals at you and get away from the passengers as soon as they could. By contrast, the cabin crew on the outwards flight in Virgin Atlantic were very different - smiling, friendly, pro-active. I wouldn’t fly Delta again if I had a choice.",Delta,trip_advisor,['Assurance']
8925,Good Flight,"My airline of preference. Includes WiFi, pleasant staff.Timely flight. I try to only fly JetBlue up & down east coast.",JetBlue,trip_advisor,['NA']
8926,Regular,"Desde que compre el pasaje hasta que volé me cambiaron tres veces los números de vuelos y los horarios, al volver llegamos a Bs As y nos hicieron bajar aunque deberíamos haber seguido en el mismo avión después de más de dos horas cancelaron el vuelo y hasta hoy estoy tratando de lograr utilizar nuevamente ese tramo ya que solo es la mitad del vuelo adquirido.",Avianca,trip_advisor,['Responsiveness']
8927,"worst experience onSpirit, no recommended. Don't choose Spirit!","Spirit is the worst airline I've ever taken. Additional bag fee, always late to departure, no snacks and drinks on the plan, $10 for a bottle of water, bad services, hidden flight changing fee and cancellation policy. I booked spirits from Expedia, the rule is I can cancel the flight within 24 hours without a fee, but since I need to cancel my booking, the spirit customer service charged me cancellation fee and can only refund credit for next time use from their web, they rejected to refund to my credit card, which I didn't know before booking, and there is no obvious cancellation policy to see before booking. 0 score service obviously. there was one time that my flight delayed from 5 pm to 1:30 am next day, such a horrible experience. definitely no recommended. Don't choose Spirit.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8928,"Excelente atendimento, nem parece estar em viagem dentro do Brasil","Muito bom atendimento, acima da média das concorrentes. Qualidade também acima da média quanto à alimentação a bordo. Sem queixas, somente elogios. Pena não disporem ainda de várias opções de vôos nacionais.",Avianca,trip_advisor,['Assurance']
8929,UA has my heart,"We fly to Mexico at least twice a year. I slipped up and flew a different airline in October and let me just say this... never again. UA has always honored my flight, seats, etc. Their customer service is unmatched. We fly 10+ people deep and the app is amazing at keeping us all up to date and stress free.",United,trip_advisor,"['Responsiveness', 'Assurance']"
8930,You people do not deserve to operate an airline,"Horrible airline. They fleece you for passes and don't deliver on their promises. They are not customer friendly AT ALL. There is no phone # to call and their staff at the airport counters are next to useless. I hope they go bankrupt. After paying twice for passes, they did not let us fly. If they are this bad, I dread to think what their pilors are like.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8931,Don't Let Delta Take Your Money: Watch the Ticket Cancellations Restrictions,"On August 2, 2019, I booked a trip with Delta in 1st class for October 1-4, 2019. A few weeks later, I had to change my plans and cancel my ticket. It happen. When I canceled my reservation, I was hit with what I thought was a pretty steep penalty, $200. I believe my only choice for the remainder was a Delta credit of $396.60. I decided to use my credit for a quick trip from LAX to SFO on 8/28/2019, but good luck locating it. Delta does not make it easy. Eventually, I started a customer service chat conversation on Delta's website. I was told I could not use my credit on the LAX – SFO flight because it was more than a year from my reservation. But it wasn’t unless you twist every date to favor Delta. They want it both ways. If the one year started on the date of my reservation of August 2, 2019, I should be able to make a reservation any time before August 2, 2020, and be within their one-year requirement. If the flight date kicks off the one year, I should be able to fly any time before 10/1/2020 and use my credit and be golden. But by telling you that you had to fly within one year of the date that you made the reservation they maximize the chance you will have to surrender your credit. While this may be legal, it’s not ethical. And it’s about as far from customer-centric thinking as I can imagine. The icing on the cake was the chat session I had with customer service (Kenneth was the bots pretend real name) who would not give me Delta’s phone number because he said, they were just going to give me the same answer as he did over chat. Basically, “Kenneth” is trying to say his decision is final. Welcome to either a Kafka novel or the Soviet Union, where low-level bureaucrats make final decisions and deny you your path to appeal. Wow.",Delta,trip_advisor,['Responsiveness']
8932,Will not fly Air Canada in the future,"We booked a direct flight from Phoenix to Calgary back in March. In May we received notification that the direct flight was no longer available and our flight was changed from direct to one with a stop in Vancouver. Our 3 hour trip turned into an 8 hour trip with a layover. I was told by a fellow traveler that Air Canada does this every year. They list a flight as direct and then discontinue and rebook on a flight with a layover. We were scheduled to arrive early evening with plenty of time to pick up our rental car and drive to Banff in the daylight. As it turned out, our flight from Phoenix was delayed, we needed to race through the airport in Vancouver to get through Immigration/customs and barely made our flight to Calgary. We landed with just enough time to pick up our rental car, only open till midnight, and did not arrive at our hotel until 1:45am. Also, we checked 2 bags and then checked my carry on when told in Phoenix that there would not be enough room on board. My carry on and one suitcase never made it to Calgary. The suitcase was delivered early the next morning. The carry on was not delivered until the following day because it was never put on the flight from Phoenix. For the returning flight, we had to leave our hotel at 4am to make sure we had time to return our rental car and then Uber to the airport. The flight that we originally booked left at 10am and we could have left our hotel at a more reasonable hour. Will not fly Air Canada in the future.",AirCanada,trip_advisor,['Reliability']
8933,What are the chances of Delta canceling my flight?,So I bought tickets for me and the family to go to Japan this August back in November of 2023. My mistake was buying basic economy instead of Main class. We now are unable to go anymore during that time and unfortunately can’t cancel the tickets without having to pay $199 penalty fee for each ticket. We have a Hawaii trip coming up in June and I’m debating if I should cancel my Japan tickets and at least get the rest in e-credit (in order to pay for the Hawaiian tickets) or roll the dice and see if they’ll cancel my flights for a full refund? What are the likelihood of Delta canceling my flights? I need input please!! [View Poll]( URL,Delta,reddit,['Responsiveness']
8934,Triste e Desrespeitoso,"Péssimo atendimento e serviço da AVIANCA, voo cancelado, falta total de suporte dos funcionários do aeroporto, falta de vontade em resolver os problemas gerados pelo cancelamento, ou seja .... AVIANCA nunca mais !!!",Avianca,trip_advisor,['Responsiveness']
8935,Better than expected,"Service was better than expected since in the past I have experienced very poor customer relations interaction. My MAJOR complaint is with the seats, I paid extra for were SO uncomfortable I landed and had back pain for the next 3 days. IF I would have had a more comfortable seat (Without paying 1st class fares) I would give this trip 5 stars,",Delta,trip_advisor,['Assurance']
8936,"As always, Air Canada drops the ball.","Every time and I mean every time I used Air Canada something has to go wrong. They either lose my luggage or the plane has a mechanical issue causing delays or yet the delays cause a missed connection. Once again on this flight we had a 2.5hrs layover which we thought would be enough and once again (twice that week) the plane was late by more than 1.5hrs, add to that the congestion in Toronto and the holding pattern, we were left with 40 minutes to go thru customs and run from one side of the airport to the other. Air Canada says they offer bilingual service, I would say if the French service is that poor they should just stick to English and stop advertising being a bilingual airline. Once again, disappointed with Air Canada, should have used another airline.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
8937,Great airline,"JetBlue is my favorite airline. Unfortunately, they only fly to Boston and New York from Phoenix. I would love to see them add more cities from Phoenix!!",JetBlue,trip_advisor,['NA']
8938,Latin America's best,"The Avianca team, whether at check-in or aboard the plane, are always friendly, professional and efficient. I wish Avianca went everywhere that I need to go!",Avianca,trip_advisor,['Assurance']
8939,Disappointed,Our flight out of Cincinnati was fine but our return flight was delayed 9 hours which made us at the airport for 11 hours. Not sure we will fly Allegiant again....will pay the extra money. So sorry.,Allegiant,trip_advisor,['Responsiveness']
8940,WORST EXPERIENCE EVER!,They changed our returning flight! We had a shuttle scheduled to get us to the airport at 3pm for our 4:55 flight! They changed our flight to 3:13! When we arrived they treated us awful and said “oh we’ll contact customer service”. I have kids to get home to AWFUL experience! Will never fly allegiant again!!!,Allegiant,trip_advisor,['Responsiveness']
8941,"Worst Airline, costs more, not less! IT'S A SCAM COMPANY!!!","Spirit cancelled our flight at the last moment and said that we would be reimbursed for our hotel and Lyft to and from the hotel to catch the flight the next morning. When we got there the next morning it was delayed again for hours. We were told by a manager for Spirit that we would be reimbursed, but after calling the number provided and wasting several hours of our vacation on the phone after already having lost a full day of the trip all we were offered was flight vouchers that would expire before we could ever use them and that weren't valuable enough to not have to come out of pocket, significantly, so essentially they were worthless. This was a risk I wasn't willing to take after my initial experience with Spirit. In conclusion, this business does not deserve to exist and anyone supporting it is voting with their dollars to allow terrible business practices to be rewarded. I will never give them another penny and I hope you don't either. Do some research, this happens all the time with them and they profit greatly from scamming their customers. Don't be a victim, pay a little extra to save yourself the headache. YOU'VE BEEN WARNED!",SpiritAir,trip_advisor,['Responsiveness']
8942,We made on Time!,"Thé airport is pretty basic and small, the entire flightload did not fit on the gate area. Avianca d’ores not have a VIP room in San Andres.",Avianca,trip_advisor,['Tangibles']
8943,Excellent service,"Southwest Airlines continues to impress. Flights were on time, provided excellent service and no lost luggage. Their prices are really good especially if you book early. I highly recommend flying with them if you have the opportunity to do so.",SouthWest,trip_advisor,['Responsiveness']
8944,Poor service,Very poor service. After numerous flights and travelling with emirates around 15/20 times possibly more (myself and my family) I am very disappointed with the service we received. We had a 3 month old baby and we pressed the buzzer 5 times so we could have some water to make her bottles and no body came. I also asked 3 separate attendants for a glass of Pepsi and they all said with a disgusting manor that they had no refreshments at hand and we would need to wait. I was very shocked at this as I have never received service like this from emirates. I can honestly say I would never chose Emirates out of choice again.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
8945,Extremely unprofessional and rude staff at the Dubai Airport,"Emirates staff in Dubai are extremely rude and non-cooperative. I checked-in 2 bags on 26-Feb from Rio - Dubai - Mumbai on my name. The staff offloaded these at the Dubai airport even though I am travelling on the Dubai - Mumbai flight which is just about to take off now (just because my co-passenger Varun Jain was not able to make it to the Dubai-Mumbai flight). This is absurd and I am terribly upset. Please send my bags to Mumbai at the earliest, I TODAY REALIZE HOW UNPROFESSIONAL EMIRATES STAFF IS. AND I WILL NEVER EVER FLY EMIRATES AGAIN.",Emirates,trip_advisor,['Responsiveness']
8946,Small overhead compartment,"Overhead compartment was small. Inside of plane looked dated. And plane was small for a 10 hour flight. 2-3-2 configuration. Screen was small and scratched. Small leg room. Food was miserable, and earphone was dreadful, uncomfortable and painful to kids to use. Our flight was delayed for 2 hours due to Mechanical issues and when I asked the flight attendant if the flight was going to be late in arrival, she merely said I have no idea and walked off. How helpful! Will not fly this airline again if I have a choice.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
8947,WHY - we followed directions ,"We HAD a one way ticket from DEN to ATL 7/29/2023. Suppose to leave DEN 9:41 am. Just prior to boarding we were notified flight canceled; therefore, I ran to customer service where there was a line of roughly 50 customers from other flights. As I was in line for 1.5 hours (and then didn't stay in line since line moving so slow, maybe because only two United agents assisting flyers (at least 200)), I was able to contact United via phone and rec'd assistance from United (thank you) is getting a flight out of DEN 5:45pm same day, was happy about being able to get home, but now for the issue. Our checked baggage on the canceled flight. An United agent stated the baggage would be put on United flight 1305 to ATL and arrive same time our flight with different airline and that we could pick up at United carrousel. Well, baggage didn't show up. Next day 7/30/2023 I called United at 9:08 am EST, and was able to talk to someone 10:22 am EST, and filed a claim and stated I want baggage to be delivered to ATL. At 1:50 pm EST rec'd a voice mail message from DEN Baggage Service Office stating they have my baggage and do I want to pick up in DEN or would I like delivered to ATL. As I am writing this review I am on hold with house phone (land line) for 20 minutes so far and cell phone on hold 1 hour...yes using two phones as well as on line chat for 1 hour....hmm lets see whom will assist me first, and most important when/will I get my baggage?",United,trip_advisor,['Responsiveness']
8948,Nice trip to Jetblue from Cancun (CUN) to New York (JFK),"Comfortable trip. There is free wifi on board. I reccomend you buy the economy ticket because you can use overhead bins and buy luggage service on line which is cheaper than at airport. I reccomend getting the antigen Covid test which is cheaper, as well as pay the Visit fee for Cancun before check-in, in order to save time. I choose a exit-row that do not offer extra legroom as you do not have to pay any extra for this and you can get more privacy if you travel only with 2.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
8949,"I would like to leave 0/5 star review, not 1/5","A 1 hr flight has been delayed over 2 hrs with no plans to issues travel vouchers, refunds, etc. This airline is absolutely terrible, how is service like this acceptable with no clear understanding of root cause. I truly hope some of the managers see this review and actually take some actions and for once make a change. I am at a point where I will happily pay more for the competitors and never fly with AC again.",AirCanada,trip_advisor,['Responsiveness']
8950,Frontier do better.. consumers are the reason you’re in business don’t forget.,Honestly would not recommend.. I’m mad I flew Spirit to my destination and had to fly Frontier back. Flight was delayed with Frontier and staff were not negotiable. Asked for a manager and staff said that management would say the same thing they were saying. FRONTIER doesn’t compensate checked luggage if flight is delayed or anything that happens on there behalf. Also checked bags are $68 each way. 0/10 would not recommend save your money.. better off flying Spirit there checked bags are $30,FrontierAirlines,trip_advisor,['Responsiveness']
8951,Best airlines in the world period ,"Consistently amazing. Great loyalty program. Staff is it’s biggest strength. Along with the great and wonderful in flight entertainment service ICE. Nothing comes close to this airline. Keep up the good work. Have to mention this though, once travelling from medina airport had a harrowing time with the staff, must change their attitude which was racially disturbing. Only exception to otherwise a great rewarding journey.",Emirates,trip_advisor,['Assurance']
8952,A Wonderful Introduction to Flying,This was the first flight for my thirteen year old grandson; he really enjoyed it. We really enjoyed the class update with more legroom and bigger seats. Everyone was very helpful to us,Delta,trip_advisor,['Tangibles']
8953,Denied wheel chair assistance to a senior citizen,My father who is a senior citizen was denied wheel chair at JFK airport saying they do not have much of wheel chair,United,trip_advisor,"['Responsiveness', 'Empathy']"
8954,"flight great, lounge a disappointment","we had an excellent flight attendant on the almost-12-hour flight - no japanese meal available by the time they got to us, but we knew we'd be eating lots of delicious japanese food in-country - got a solid 5-6 hours sleep even on a daylight flight, so we arrived feeling pretty good the SFO lounge, which had received such great reviews? not so wonderful after all - the dining room seems to have shrunk their menu, so we didn't even bother - showers were OK but no bath mat or toiletries (there was a basket by the sink. but it only held a sharps container), temps only show in Fahrenheit no newspapers or magazines in lounge or on the flight - i guess they figure everyone reads on their devices now overall a very good experience once we boarded",United,trip_advisor,"['Tangibles', 'Assurance']"
8955,Frontier Sucks,"Flight got delayed by 3 hours, (to 10pm), and on top of that they lost our baggage. Would not recommend to anyone who wants the bare minimum travel experience.",FrontierAirlines,trip_advisor,['Responsiveness']
8956,Looking for advice on downgraded refund,"I was due to travel home with my family from FLL to EWR on April 8th 2024. About six hours before departure we received a notification that a maintenance issue has caused the flight to be cancelled. We purchased three first class tickets for this flight segment ‘Class: United First (Z)’. United agent informed us they could not accommodate our family in first class for any other flights that day since they were all sold out so they said they had to put us in economy and that we would be provided a refund upon completing the flight back home. The day after returning home, I filled out that refund request form. A couple days later I was informed we would be receiving a refund of $224.07 per ticket. Does that sound right? It just doesn’t seem right to me. How do they come up with this number? I can’t imagine a scenario in which the difference between first class and economy is $224.07. It feels like we are being taken advantage of. If somebody could kindly give us guidance it would be greatly appreciated. Thanks!",UnitedAir,reddit,"['Reliability', 'Assurance']"
8957,Worst experience I've ever had with an airline.,"To Summarize, we arrived 45 minutes prior to departure at 5 o'clock in the morning in an airport that takes 10 minutes to walk through. We were refused service at the ticket counter because they close 45 minutes prior to departure (We were standing at the counter at 5:15 AM). They then recorded us as missing our flight when we could have made the flight had they just taken the bag in this small airport. Moral of the story, had to rebook the flight and it ended up costing more than if I booked the same flight with Delta. Take your money somewhere else.",Allegiant,trip_advisor,['Responsiveness']
8958,Horrible,After flying delta today.. I never want to fly again. My lay over Flight canceled. We got there at 9am Then were supposedly put on stand a stand by flight for 1050 pm. Once we got there they said our names were never on the list. They had us wait 13 hours in the airport for nothing. Put us on a flight for 8 am so we waited.. we go to check in we weren’t on the flight again even tho I had tickets and assigned seats. We were at the airport for about a day. While at the airport we seen two rats at night.. To top it all off When we finally get to our destination our luggage wasn’t at the airport so now we have no luggage. No type of accommodation at all for all our troubles. Do NOT recommend!,Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8959,On Time Easy Boarding On and Off,"We had a good flight to Chicago with no issues. We opted to check the bags, although they were small enough to put in the overhead. Frankly, hoisting them up there and getting them down is now harder over 70. Since they checked them for free, we took that option. The boarding in groups was organized and people were cooperative. We did get to sit together, although that's not guaranteed with group boarding. The bags were ready almost immediately when we deplaned and our arrival was on time.",SouthWest,trip_advisor,['Responsiveness']
8960,Spirit Vouchers and Compensation Practices are Not Far From A SCAM,"I will be straight to the point: our flight was about 4 hours delayed, and we were then given a $50 voucher each. These vouchers are scummy, which is what I call a legal scam. They make it seem so a reasonable person would assume that they can be applied to total flight cost, but it only applies to one part of a two-part cost of the total fare called ""flight fees"" costs, not the ""carrier fees and taxes."" But this is not the real problem; the crux of the scam lies in how this two-part cost is structured. The cheaper flights' flight costs are a negligible percentage of the whole cost compared to if you are buying more expensive ones. For example, for a $170 flight for multiple people, the flight fee would be $1, while the other costs would be $169, but let's say a ticket costs $120 for each person, and the costs would be split 50/50 with the flight fees being $60. These estimates are around the costs I checked on their website for specific flights. They have structures in their system so that you would have to spend more money buying a flight than you would normally without a voucher or have the voucher go useless in the timeframe of 3-4 months that they give you to use it. Overall, it's like someone saying, ""Yes, we messed up your dog, and we apologize. To show how sorry we are, we will allow you to buy another dog from us for a discount. But make sure to buy the expensive ones or the discount won't fully apply! Oh, also, you only have 4 months to buy one, or you can say goodbye to any restitution! It is baffling how Spirit and airlines like it if they exist, are legally in business with clear fraud and violation of people's rights by cleverly excluding themselves from providing compensation to people for defects in their service. Instead, they take that opportunity to profit more from people.",SpiritAir,trip_advisor,['Responsiveness']
8961,No Ar,"Pessoal de abordo muito amável e gentil, sempre pronto com um sorriso para receber ao passareiro. Espaço entre poltronas bem legal.",Avianca,trip_advisor,"['Assurance', 'Empathy']"
8962,Great service and communication. Easy travel!,"Our family of six found the flights very comfortable. There was a good deal of turbulence and winds and communication in preparation for it was so great from the pilots and the flight attendants. Pilots handled the plane in the winds in an impressive manner, especially on the flight back into Kalispell--super easy soft landing in the winds! They are only giving out snack packs at this time but they are just right, including a small bottle water and cheezits, cookes, and of course, a sani-wipe. Friendly service for sure!",Delta,trip_advisor,['Assurance']
8963,New Seats vs Old Seats,"We used to fly Southwest frequently, but find the newer type of seats to be too uncomfortable. We did just complete a trip to Ft. Meyers on Southwest. On the way there, flew in a 737-800 with the newer, blue seats. Horribly uncomfortable. On way back, flew in a 737-700 with the traditional seats in Southwest colors. Much better, even though seats were noticeably more worn. It's a shame Southwest made this transition.",SouthWest,trip_advisor,['Tangibles']
8964,Short and Sweet,This is fight I have taken many times and it is always on time and the crew is always first rate. You can also use this flight to go to Montreal as its only 2 hrs away by car.,United,trip_advisor,['Responsiveness']
8965,cumple horarios,"Cumple los horarios a rajatabla, tanto a la salida como a la llegada, los aviones un poco viejos y descuidados, falta de limpieza, todo que se puede solucionar facilmente.",Avianca,trip_advisor,['Tangibles']
8966,Delta Airlines does not care for their customers at all,"I booked an international flight with Delta in Oct 2023, traveling in May 2024 for my wife and myself in Delta comfort plus specifically booking in advance to get an isle and window seat. I got an email today indicating our return fight time had changed. When I logged into my Delta account, they had moved our seats to 2 middle seats. I called their customer service line to be left on hold for an hour. The first person could not help me, so I asked for a supervisor. Once the supervisor got on the line, she informed me that the ""computer system"" reselected our seats and assigned our seats to someone else..... Really! So your ""system"" just automatically put me and my wife in 2 middle seats and moves someone else into the isle and window seat that I selected when I paid for my flight 4 months ago?? What type of BS is this. I have been a loyal Delta customer for over 35 years, but no one can override the all knowing ""computer system"" that re-assigned us to the middle seats that no one likes to seat in on a 10 hour flight? This is such BS. Delta does not care. period. I will be moving my future airline purchases to another airline.",Delta,trip_advisor,['Responsiveness']
8967,NEED TO IMPROVE,"We 3 persons booked AC PVG-MEX via YYZ, since the first leg was 1 hour delayed,2 of us were refused to give boarding pass at PVG, and missed the second leg to MEX, 1 who got the boarding pass catched up the second leg...so it sounds ridiculous,right? AC has no SOP regarding such thing? Isn't delay a regular problem?? And, since we missed the second flight, AC paid for the accommodation over night in YYZ, so AC lost money, we lost time, no one benifited from this matter, thus it is a loss-loss business... Besides, AC was very strange, for PVG-YYZ it arranged meals according to YYZ time,for us we were woken up at 0200 AM (which was the most sleepy time) and passed us a cup of noodle soup(what the hell it is, for normal people noodle soup is a fast food when no more options available). So who is in charge of the arrangement of meals, I have to say, it is a quite stupid design. One more thing,for YYZ-MEX, AC had no meals for 5 hours flight. Sorry but we didn't learn that AC was a bugget airlines in America... Last thing is the check-in in MEX when we backed, 30 persons at most in front of me,but it took over 1 half and hour...the worst I'd experienced (40 countries I have traveled in past 10 years). Only one desk opened for the economics,and often occupied by dropped-off next. Since the self-check-in machine is not apparent in MEX, most of people were using the economics. I have to say, this time AC let me down.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8968,Going out of business for sure,Coming out of the Dominican Republic on a layover in fort Lauderdale they stopped me at the airport held me for 2 days to get a coronavirus test that I didn't even need charged me a second time for the same bag $67 went to Medellin had a great time in Columbia come back to fort Lauderdale they held me again saying I needed to return ticket to the United States oh by the way I don't live in the United States I was forced to buy the ticket then they charged me again for the same bag another $62 totally $250 some odd dollars for the same bag. This is just the beginning the only reason I'm not sharing the whole thing that happened to me is I don't have enough room on this page. In all sincerity. Don't ever fly Spirit airlines you will regret it. They're not what you think insofar as a low-cost carrier the issues that you have far outweigh the low price and by the way they charge for check-in bags and if they find that your bag personal item is a little bit oversized. These issues are only the beginning of the problem that I had with Spirit airlines three of my credit cards were hacked as a result of using them on their website and at that check-in gate in fort Lauderdale. That's another story all together I have a lawyer to handle that,SpiritAir,trip_advisor,['Assurance']
8969,Absolute worst airline,"Spirit Airlines managed to lose my bag on a non- stop flight from Orlando to Indianapolis. They canceled the flight for 3 days in a row forcing me book a one way on a real airline for $1500. Spirit cancels a very high percentage of its flights relative to other airlines. The discounts they promise dissolve when you take into account the money you must pay for unexpected hotel trips and lost business opportunities. Spirit claims that all cancellations are weather related and so doesn’t have to compensate anyone. They won’t even allow me to submit a lost bag claim.their game plan is to refuse you the right to file a claim until the deadline to file a claim expires. That way, they don’t even pay for lost luggage. If you have to be somewhere, don’t take Spirit. It’s a horrible airline.",SpiritAir,trip_advisor,['Responsiveness']
8970,Never Again.,"I am incredibly disappointed and infuriated by Frontier Airlines. We ended up having to cancel our entire trip (that had been booked for months) the night before due to Frontier Airlines canceling our flight and leaving us stranded at the very last minute. I received absolutely zero communication from Frontier that my flight had been cancelled. The only way I found out my flight was cancelled is because when trying to check-in the night before I kept getting an error message. I reached out to customer service who told me my flight was cancelled earlier that day. After cancelling the flight, Frontier offered little to no solution. I was told I would not be able to reach my destination until 2 days later. Never again. I will never ever book with Frontier again. Next time, I will absolutely pay more money for a more reliable airline so I know I will reach my destination without having to worry that my flight will be cancelled and I will be left stranded. I understand last minute cancellations can happen due to unforeseen circumstances (weather, mechanical, etc) but this situation was not one of those reasons. I wish I would’ve done a little research on Frontier prior to booking. I have read so many other recent stories similar to mine. Frontier’s treatment of their customers is completely unfair and irresponsible. Aside from this, when I booked I didn’t know Frontier is a budget airline. Frontier is a budget airline and it shows. They will nickel and dime you for everything. The prices of checked bags and carry-ons is outrageous. The price to select a seat is significantly more than I’ve ever paid with any other airline before. They also charge extra if you check-in at the airport with a live agent instead of using the kiosk. Ridiculous.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
8971,both flights boarded an hour late and one of them were cancelled,"F... this airline, they cancelled my 1 day stop in Vegas and never refunded me. I hope the people's kids that work here get bird flu.",FrontierAirlines,trip_advisor,['NA']
8972,"Most uncomfortable seats in the world.  No padding, too close, too tight.  Awful",Never again will we leave to arrive somewhere after 10 pm. Had to spend another $200 for a hotel room because we couldn't drive the two and a half hours to our destination in Green Valley. Hotel in Mesa on Power Road was terrible. It was a Best Western and the smell in the area was cow waste. I mean for real. Can't believe this hotel would get rave reviews despite that. It wasn't that clean or modern or anything else that I would recommend.,Allegiant,trip_advisor,['Responsiveness']
8973,great value and good service for short flights,"I love Spirit for quick non stop flights to and from Florida where we have a winter home. The service is inexpensive since all amenities are optional. I usually splurge for the big front seat which provides a reasonably sized tray table for a small laptop or pad..More often than not (say in 20 flights) the flight will arrive early sometimes by 1/2 hour. So a convenient way for me to make several trips during the winter months. Service attendants are always kind and courteous. Just remember to bring your own snacks and bottled water, and ask for the free ice!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
8974,Great communication,"The plane was comfortable, staff was very friendly. Most importantly, we were made aware of delays and updates in a timely fashion.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
8975,Carry on inside checked bag,"I’m traveling to Japan in October on United, I found some posts but was still unsure, was planning on packing everything inside my carry on and putting the carry on inside my checked bag to bring stuff back in the checked bag but idk if that’s allowed, i’ve never flown before…",UnitedAir,reddit,['Responsiveness']
8976,A no frills airline with affordable prices.,"My husband and I usually head to Phoenix, AZ., each winter. This winter, (2018-2019), when we checked the price of flights from our city, (Lethbridge), Air Canada and Westjet were within $50.00 of each other for ticket prices. We have lots of friends who will drive the 3 hour distance to Great Falls, MT., for cheap, direct flights. I decided the check the price and could not believe that we would save $600.00 flying with Allegiant!! We want to support our own local airport at Lethbridge as we do not want to lose the service that we have, but $600.00 is pretty hard to pass up, so we made the trip to Great Falls to give Allegiant a try. They are indeed a no frills airline, but we had a direct flight, so that was nice. Just a couple of things that I noticed, cannot recline your seat and that can make it feel a bit crowded and Allegiant flies into the Mesa airport which was a long way from the condo. In fact, a shuttle cost us $56.00 US. (which we felt was a bit pricey). The Sky Harbor airport is only about 10 minutes from the condo and is much more convenient. We did find the flight attendants to not be as friendly as what we were used to with either Air Canada or Westjet. All in all, Allegiant does exactly what it says it will do,....get you where you are going at an affordable cost. No hidden surprises and we would likely refer friends and family to give them a try.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
8977,PRIMERA VEZ POR AVIANCA COLOMBIA/ECUADOR,"A la ida el avión llegó a Buenos Aires tarde y como el mismo era nuestro vuelo, por tanto salió demorado. Por condiciones, dicen climáticas también se demoró. La mayoría de los pasajeros hacen escala en Bogotá y por lo tanto perdieron la conexión, nosotros después de una corrida maratónica llegamos a subir gracias a la tolerancia de quienes no cerraron el vuelo a pesar de la hora. Las valijas no llegaron con nosotros; al día siguiente las remitieron a nuestro destino en perfectas condiciones; nunca nos ofrecieron o preguntaron que haríamos 24 (o las que fuesen) horas sin ropa para cambiarnos. La comida de abordo a la ida (almuerzo) es algo típico colombiano. La atención es correcta en todo momento. Al regreso desde Aruba a Bogota no hubo ningún tipo de servicio (a la ida, si). Y desde Bogotá a Buenos Aires, según el protocolo de la Aerolínea, solo sirven un snack (sandwich de salame y queso pequeño con algo de beber); dicen que por el horario; salimos de Bogotá a las 21,00 horas (??). Para explicarlo, quizás por reiterada la pregunta, la respuesta no tenía un tono adecuado. El Aeropuerto el Dorado de Bogotá es muy grande y la escala corta, es muy ajustada: se sale por un sector muy lejos de donde se hace Aduana (migración, no) donde las colas son muy largas y el procedimiento muy lento; luego las puertas según el destino pueden ser muy distantes. Los que parecían viajeros frecuentes una vez en preembarque compraban comida y bebida, sabiendo lo que pasaría luego. La distancia entre asientos es muy buena y en clase económica. El personal de Avianca de Aruba merece por temas personal una mensión especial por ...........todo y es poco decir todo.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
8978,Don't change your flight.,"Because of covid I tried to change flight, they said I would have to pay more, which I did. Had to change again, this time they said my flight was cancelled and new flight would cost more. The original cost was $ 717 for 2 people, now it would be over $1000. and they would not give refund if I cancelled. DON'T FLY FRONTIER!!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
8979,My Nightmare Experience,"I travel to VA to accompany my daughter, who was recently diagnosed with a deadly illness to the hospital the next morning at 8am. My flight was scheduled to leave Newark at 4:20 and arrive in VA an hour later. The plane did not leave until midnight. We sat on the plane for SEVEN hours supposedly due to poor weather in VA. After 4 hours we were told to get off if we chose to. I left the plane and got some food at a nearby restaurant. After I recorded the plane, I saw a $15 voucher for food which popped up on my app. There was no prior announcement from the airline staff regarding said voucher. During the 7 hours detention, all that was offered to us was a paper cup of water . A few days later, I called United and requested leaving VA a day earlier to attend a funeral. I was told that the only way to do so was to pay over $200 additionally to my original fare. I have been traveling all my life, and had never encountered such a horrible experience",United,trip_advisor,"['Responsiveness', 'Assurance']"
8980,Great nonstop to New York's JFK from Fort Myers FL,"I have flown JetBLue twice in the last month and both times were pleasant, on time, and non eventful, which is how I like my flights. Friendly staff, clean bathrooms, and smooth ride makes for a great experience!",JetBlue,trip_advisor,['Assurance']
8981,$0 changes scam,Booked a flight where it said “$0 changes” clear as day on the flight. COVID cases then proceeded to blow up in London so I called to switch my flight to somewhere else. The rep had me upgrade to economy for $100 and cancel the flight for a future flight credit. When I called to rebook the economy flight from Paris back to SFO they wanted to charge me an extra $500 fare difference. I paid $420 for my original ticket and the new ticket I was looking at on United.com cost $526 included taxes. I called multiple times and kept getting different fees for the change for $300 to $500. The reps said “they couldn’t see the $529 flight in their system”. Absolute trash. Bait and switch scam during the pandemic.,United,trip_advisor,['NA']
8982,No surprises,My experience with Southwest has always been positive and consistent. Nothing fancy and very reliable. The personal have a positive and playful attitude which adds to the experience. As a long time customer this is an airline I've been able to depend on.,SouthWest,trip_advisor,['Responsiveness']
8983,Flight attendants are rude,"First time flying JetBlue, flight attendant was really rude. Due to somebody sitting in my assigned seat and the empty plane, I opted to sit 1 row behind my assigned seat. I was asked to move. I said ok. He said fallow me. I tried to explain that some one else was in my seat. He walked me to row 6. (Not my row) and said you can sit here, I said ok and sat down. As I go to put on my headphones, he says any other questions. It’s difficult to convey the rude tone he had. Flights are not cheap and I can’t see my self flying jet blue ever again.",JetBlue,trip_advisor,['Assurance']
8984,Emirates Airlines Airport Employees Toronto Canada,"I would like to take a moment and let everyone know abot 2 awesome employees that Emirates Airlines has working for them at their Toronto Canada Emirates location in the Airport - Angelika Strojwas Emirates Ground Supervisor and Hawazen Alzaiby Flight Controller. When we reached the Emirates counter in Canada we realized that our sons passport was going to expire in 3 1/2 months and the ticket agent turned us away stating that the passport was not valid since it had less then 6 months on it and that Dubai would not let us into the country. Our son is only 12 and we were devasted when we heard this Hawazen came over to see what was going and she said let me see what we can do. Hawazen went to Angelika and they both started working and calling Dubai to see if they could get an exception since this was not our fist time visiting Dubai, our son is only 12 and that we had tickets already booked with Emirates for the flight home as well. They spent a good 45 minutes trying to do everything that they could to make this trip happen for us. Luckily Dubai approved my son's passport and we were on our way to our family Spring Break. most people would have not gone above and beyond like Angelika and Hawazen did. They did everything that they could to make sure our Spring Break was not ruined for our family and we are so thankful for them. If was only fitting that by chance Angelika happened to be at the ramp when our trip was over and we exiting the plane and she noticed my daughter and me walking off the plane and goes "" I remember you guys, how was your trip"" with a huge smile on her face, and all we could says was "" Thanks to you it turned out to be a great trip!! Wish their were more people like this in the world today.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
8985,The app really helps,"With the Delta app, they really make things easy. You can check-in with the app so you don't need a paper boarding pass, you just go right up to the security check point and scan the code from your smart phone. You can even change seats with the app and view how many miles you have earned. Really does make traveling a bit easier.",Delta,trip_advisor,['Responsiveness']
8986,WHAT A RIP OFF!,"Wish I could give less than one ""green circle"" for my overall rating. I paid for a ticket for March 2020 and they gave me a credit when canceled during the pandemic - but only till mid-May, so they kept sending me e-mails to transfer the credit to miles - 70,000 miles - so that I could have more time book. The e-mails stressed that they do not have black out dates with their miles. I just tried to use the miles for a trip to a friend's in FL, which is where the original flight was, and I called customer service because there were seats on the flight if you're paying, but the seats were unavailable for ""miles"". I told the woman there were supposed to be no black out dates. She said that if the flight costs more than $100, you can't use miles. What a rip off. Frontier doesn't fly into any of the other places I would want to go. I said this didn't seem fair and she said, ""Well you agreed to these terms and conditions when you transferred the credit to the miles."" I just hung up on her because I read everything and I NEVER saw one thing about miles not working on a flight costing over $100. This was their way of keeping my money and I GET NOTHING. Not of fan of Frontier ripping off customers, especially during a pandemic. POOR CUSTOMER RELATIONS.",FrontierAirlines,trip_advisor,['Responsiveness']
8987,Awesome jetblue,Always a pleasure flying with JetBlue. Flight attendants are efficient and friendly. Great snacks and always a happy welcome when you board your flight😊,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
8988,Discrimination against passenger with peanut allergy,"My adult son alerted the Allegiant agent upon check-in of his peanut allergy. In this case, he not only was told be the flight attendant that they would indeed be offering peanuts for sale to passengers, but that by law she was required to offer them because it was offered on the menu for sale! She said that passengers had THE RIGHT to buy peanut products if they were offered on the menu! And my son did not have any right to ask them not to offer peanut products! She asked him if he had an EpiPen and he said yes. She told him then he should not worry about it! My son explained that an EpiPen was not a CURE for the peanut allergy, but only a last resort to administer if he went into anaphylactic shock. So the Pilot came back into the plane to talk to my son. He said that each crew acted as a team in the decision of whether or not to accommodate passengers. In my son's case, the pilot said that they would indeed be serving peanuts. He asked my son if he had his EpiPen with him! My son said yes, that if he went into anaphylactic shock, he would need to use the EpiPen and it would give the pilot 30 minutes at the most to land the plane and get him to a hospital. The pilot's response was ""Land the plane??? I am not landing the plane until we get to our destination"". My son again explained to the pilot that an EpiPen is not a cure for the allergy. He got off the plane. The airline refused to refund him for his flight.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
8989,Good and friendly.,"We completed 5 trips to New York to Chicago, Vegas, to New York back to Manchester. All comfortable and I am 5'9in. The Chicago to Vegas had no TV Screens but did from Vegas to New York. Cross Atlantic the air hostesses were really lovely and kind. Note you can't upgrade seats on app unless you have an American Credit Card and you must check in on 24 hours if you want the best chance of being seated together.",United,trip_advisor,"['Responsiveness', 'Assurance']"
8990,Never again!,They are so unprofessional they do not no how to talk to their customers.. just hearing them disrespect people is sickening.. and they are so not together..only flew Delta cause my ticket was bought. NEVER AGAIN !! Staying with Southwest (THE BEST AIRLINES),Delta,trip_advisor,['Responsiveness']
8991,Don’t Do It!!!,"First, they put”SouthTerminal” on your boarding pass, which to me implied it was on the south end of the airport. I had never been to Austin airport before. Second.,they should mention that it is not located in the main airport on your boarding pass. Several passengers missed this flight because they closed the doors EARLY and left six minutes before they were supposed to, because the passengers did not know the airport was a separate entity from the main airport, and was about 10 miles away. Who does that? And they also state that they don’t give refunds what a rip off. Is it a plan?? I will not recommend nor book with them again I will go and pay the extra $200 to get full responsible service on United.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
8992,Enjoyable flight,Flight is a direct flight and the staff kept us well informed. There is only one flight each day to Lima but it is a direct flight. The downside is the return flight that leaves at 0230. But the staff is friendly and takes good care of the passengers. Luggage was handed promptly,AirCanada,trip_advisor,['Assurance']
8993,Reminiscent of Aeroflot flights of the 1980’s,"Recently returned from Canada to the U.K. while I appreciate that we have a current issue with C19 it appears that Air Canada have not only reduced services but have also set general low standards, which they fail to achieve. Traveling Air Canada more recently I knew that onboard food was at its best disgusting & despite the number of crew that services were reduced. Better to eat before traveling, the problem was that other than one burger bar all the other facilities were closed at Toronto. Onboard, possibly an issue I can’t understand are the lack of on board facilities or availability of food. Food, disgusting unpalatable this I was already aware of. Drinks/beverages again beyond my comprehension the absence of either alcohol, tea or coffee. Staff, reminiscent of 80’s Aeroflot flights crew appeared to have a general poor attitude. Possible younger more enthusiastic crew would resolve this issues. Crew best described as more like rare animals rarely seen, illusive & far more happier spending long periods nesting & gossiping within their own groups. Would I fly Air Canada again, prefer West Jet far better services even though reduced. Air Canada appear to have a BA attitude with limited monopolised services they can & will get away with further reduced services. My best advise eat before you board, if you want an alcoholic beverage drink before you board, don’t expect too much when onboard then you will not be disappointed. Entertainment, bring your own unless you want to watch re-runs of old movies. To reiterated. Greeted by crews who obviously don’t want to be there & appear to be very reluctant to be proactive. Facilities, don’t expect too much & you will not be disappointed. Welcome to the future of air travel, once airlines have reduced standards it very rarely that these will ever be improved.",AirCanada,trip_advisor,['Responsiveness']
8994,Denied boarding on Frontier airline,"I was denied boarding on Flight 504 from Denver to Dallas FortWorth on April 23RD.. Per their personal item policy , I was able to completely fit my luggage in the bin they have at the gate. This was the same bag that they had no issues with on the onward journey from DFW to DEN on April 20th.. Still the gate agent was arguing with me and asked me to pay $99 for the bag. I told them them I would pay and handed my credit card but noted that I would be filing a complaint with DOT. The gate agent then declined the payment, threw the card at me and denied me boarding. As a result , I was stranded at the airport and had to spend overnight at Denver airport as there were no flights available at that time. I also had to purchase another ticket through another airlines and pay a much higher fare for my return trip the following morning. I have never experienced such horrible customer service . They feel entitled to be rude to the customers even with those who quietly take their abuse . I flew similar airlines like Spirit who have the same baggage measurements as frontier and never faced such abuse . Surprised to see Frontier CEO or any folks in management have no ounce of responsibility to their customers . This crew in Denver sector seems to be the nastiest of all as I have seen multiple videos of the same crew mistreating customers . Never ever fly frontier again . I hope Spirit backs out any idea of merging with this loser airline . Giving a 1 rating as there is no zero or negative numbers in the options .",FrontierAirlines,trip_advisor,['Responsiveness']
8995,Made me feel at home,Everyone at the airport was helpful. The plane was clean as well as the inside of the airport. Easy to find what I needed. The flight attendants were pleasent,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
8996,Lack of Service,"We had a family trip to Quebec. Return flight scheduled for mid afternoon. We were rescheduled by Air Canada for an early morning flight. When we called to inquire about a later flight the phone agent was testy and at the end of the conversation said rudely, “I won’t be able to reschedule your flight again!” Ok. We weren’t the origin of the first reschedule. Air Canada was. When the airline messes around with people’s flights, the airline should expect some adjustment calls from passengers. Flight staff on our flight were neutral at best. Apparently polite service isn’t a priority. US airlines leave a lot to be desired, but Air Canada has nothing to brag about.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
8997,Trip to Florida,Good flight. Courteous staff. Went down to see my grandson graduate. Rented a car and drive to Englewood afterwards to see a friend. Flew back out of Punta Gorda.,Allegiant,trip_advisor,['Assurance']
8998,The most considerate airline I have ever flown.,"With all the chaos of the flu crisis, I was able to cancel our anniversary tickets that were purchased with miles easily. The person I talked to in the chat line was so nice and pleasant. My miles were put back on right away, and my fee will be put back on my account. I was so suprised!",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
8999,Still the worst airline!!!,"About 6 years ago I swore I would NEVER fly Frontier Airlines again. I canceled my Frontier charge card, and gave over 200,000 air miles to charity!!! Well, after some time being tempered and having to attend a family funeral, Frontier had a direct flight to Charleston, SC at a reasonable price. So, yeah, we booked the flights. Leaving Denver the flight was 1 1/2 hours late...well, ok, flights are late all the time. Forgiven but not forgotten. My wife and I attended the funeral and got to the airport a little early, about 3 hours early...good I can check my bag and get a little reading done. Sorry, no one at the check in desk...20 minutes later, someone shows up and we stand in line-normal line about 15-20 folks ahead of us. Get to the check in desk, sorry we can't check our bags, needs to be 2 hours or less before departure....basically turned away. Yeah, really aggravated but ok, that's policy. Finally got to check our bags and guess what...the flight is now 2 hours late. Find out there is one flight from Denver to Charleston and back to Denver. REALLY!! ONLY ONE FLIGHT ROUND TRIP AND FRONTIER CAN'T GET IT RIGHT? Well, I guess I should have stuck to swearing!!! I was right, Frontier is still the worst airline! Oh, and by the way, need to pay for everything, including seat assignments, priority boarding, carry on bags, in flight snacks, water, etc. I'm surprised they don't charge for the air you breathe. :(",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
9000,Inconvenient and Unreasonable,"I've flown spirit before. I don't have an issue with their a la carte pricing. I do, however, have an issue with my last experience with them and don't plan to fly Spirit again. I purchased a low-priced flight for a bucket list trip to Sequoia national park. A couple of weeks before my trip, after I'd reserved all of my other travel needs, they cancelled my flight with no other options to get me from here to there. It cost $500 to replace the flight on another line, and despite two phone calls and three emails, they refused to refund the price of the trip. On the tail end of the pandemic most companies are being very accommodating, and this ""change"" was definitely their fault and caused a huge inconvenience to me in my planning. The least they could do is refund $68.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
9001,Emirates - Service deteriorating,"Firstly I will mention the planes are good but then again Emirates does not make the aircraft. Well done Airbus and Boeing. We fly Emirates regularly from Oz to Europe a couple of times a year (usually business class). This time it was business for the first leg and first class for the last leg. Occasionally we need to make some minor scheduling alterations which is not usually a problem. But in the last year or so we have noticed the inquiry is always answered offshore. Every time now they try to gouge ridiculous fees for minor changes. It feels like we are now dealing with Ali Baba and his forty thieves. To the point we are using up our miles so we can try other airlines as there are many cheaper but we are really searching for ""reasonable"" service. . On the first leg of our trip business class from Adelaide the female crew member (long dark hair) was a shocker and when a request was made it was met with a stern look and an ""eye roll"". Only wanted a blanket and pillow. She obviously was not enjoying her job. Boeing and Airbus make a great planes but Emirates is supposed to be a ""service"".provider. Second leg from Dubai to Prague. Again Airbus makes a great plane but the service for a shower was pretty much non existent. On arrival we met the Emirates driver to take us to the hotel. Went outside and were confronted with a scruffy old Volkswagen station wagon. The driver was not much better with a consistent cough which I now suspect for my sore throat. The car had trouble starting at the traffic lights on three occasions during the trip. Driver nearly went through a red light until he heard the gasps of caution from the passengers that resulted in a very harsh braking event. Not being familiar with cars I could only say the speedometer was 260,000 kms and was a shocker. What is going on. Emirates service used to be the best but has slowly disintegrated on so many levels. Having nearly used all of our miles we are looking to move on. Best of luck Emirates, you need it. Such a disappointment.",Emirates,trip_advisor,['Assurance']
9002,Delta to the Grand Canyon,Was on time! Sat in the Comfort Seats and will do that from now on. Very comfortable .staff was kind and very helpful.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9003,delta lets jump flight early,i was there and they let me jump flight early thank you.i wish they did this more often if they did i could fly more,Delta,trip_advisor,['Responsiveness']
9004,Bom voo,"O atendimento foi satisfatório, o lanche ofertado era bom mas sem ser muito elaborado. O conforto é bom, com um bom espaço para as pernas se não for acomodar bagagem no assento à frente. O espaço para bagagem de mão é pouco o que favorece entrar o mais rápido possível pois se não, não terá espaço para suas malas de bordo. O voo de um modo geral foi muito bom e tranquilo.",Avianca,trip_advisor,['Tangibles']
9005,"ATL - LAX, Impressed with Delta","The second leg of our trip on Delta went just as smoothly as the first! We made it to the gate just as it was boarding, was able to find overhead storage with no issue and had all of the amenities as the first leg of the flight. On this leg however, I was not in an Exit Row and the legroom was tight. I am 6'2"" and found it to be a bit uncomfortable in the middle seat. I was glad that there was USB and AC power at my seat as well. The flight crew was very friendly and did a great job in handing out drinks and snacks. The lavatory was very clean and the plane seemed to be in great condition!",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9006,Flight was perfect and a great price,"We flew round trip for 50.00 per person. Staff was professional and friendly. Both flights were on time. Actually arrived home early. If you read and understand baggage and seat selection policies, you will have a great trip! Thanks Frontier!",FrontierAirlines,trip_advisor,['Reliability']
9007,Overall Thoughts on A220 vs Other Similar Mainline a/c,"My partner, who is a frequent flyer on DL, is currently on his first A220 flight (SLC-MKE). I've been itching to fly this ""new"" a/c. He said that the cabin materials feel cheap and the cabin itself has a very worn look to it (a/c is just 3 years old per flightradar24). Is this the general consensus, or...?",Delta,reddit,['NA']
9008,Flight from ......,Horrible flight. Child behind us screamed the whole 4 hour flight and kicked the chair. Service ok and air ride acceptable considering the time of year.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9009,Terrible,"Our flight has been delayed for 3 hours, after we got on the plane bc of something with the parking break. They haven’t cancelled it yet but it’s stupid.",FrontierAirlines,trip_advisor,['NA']
9010,Columbus M.,"Columbus M. Is a great employee. He checked us in smoothly and was so gracious and lovely. Very kind individuals, United Is lucky to have him❤️",United,trip_advisor,"['Responsiveness', 'Assurance']"
9011,Worst booking and customer service experience,"I booked tickets online on Delta website for my wife and myself. Somehow two tickets were issued on my name only. I called Delta customer service and the only way to correct this error was to refund one ticket and repurchase again. The service rep, Victor, 'did me a favor' by doing that and charging additional $200. During the call I asked to speak to the manager but the rep flatly refused to transfer the call. The worst experience ever.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9012,Thank You KADION,"I Realized I Left a bag on the airplane AFTER I have already exited the baggage claim area. I Requested to speak to a Emirates Agent & I was able to do so within 5 minutes. They checked the aircraft & were unable to locate anything, I asked them to check the baggage claim area & sure enough they found my bag. I am grateful for people who CARE about others and truly go out of their way to HELP.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
9013,They lie about everything,My flight took off then circled in the air for hours. It was a direct flight then we landed in Florida no one on the plane said why we landed they said we had to find another plane. It took over 5 hours to find another flight when I called and complained they said we landed due to weather no on on the plane was able to say or explain. This to us. There was no proof of weather issues. And since they took over 5 hours of delays they I demanded recompensation. They said it wasn't there fault when they never mentioned weather issues nor showed proof. This was the worse flight experience ever. I spoke to friends and said they had similar issues because they over book and that's the truth. They over book and then lie to get out of recompensating their customers. Do not book.,JetBlue,trip_advisor,['Responsiveness']
9014,Nice Flight,"even though the flights were long, the seast were comfortable and you have just fine space for your legs *Considering that im 1.65 meters, perhaps someone taller than me would feel it tight.",Delta,trip_advisor,['Tangibles']
9015,Florida trip,I love my direct flight no layover from Las Vegas To Florida. Do it all the time and you can find some great deals.,SpiritAir,trip_advisor,['Reliability']
9016,Worst Customer service experience,I would not recommend the airline at all. Had to cancel and reschedule our trip becasue of Covid and no flights were going intentionally . They made us take an airline credit to reschedule to the date the Wedding was moved to. Did that and now they dont have flights to this area during this week ( which is 6 months from now) and now they wont refund our money so that we can use it for another airline willing to fly us out during the week of the wedding. I called them 4 times on this situation and 2 of them hung up on he and 2 refused to escalate my call saying that a supervisor can not help me with my situation. one of them said that i can take my credit to Expedia and they can schedule my flight with my credit which was not the case at all. Very frustrating. Now i have $1300 in credit that i can not use for our trip. They also said i have to book another trip withing 2 weeks or we loose our money. Very unprofessional and lost a lot of money,FrontierAirlines,trip_advisor,['Responsiveness']
9017,Great service,"Actually, I used this airline for more than one trip, I enjoyed, it's proudly a very good Colombian airline in service on board, prices can be a bit high but it offers a very good service. I recommend it.",Avianca,trip_advisor,['Tangibles']
9018,Better than average flight and service,"I traveled with my father, who needs wheelchair assistance. The airline gave good assistance. I needed to bring home an extra bag, and the process to pay for the extra bag in advance was a bit tedious. The customer service folks were nice, but why can't I add a bag on the website instead of calling? The service on the flight was good. Head and shoulders above the last time I flew, which was with AeroMexico. Everything about the experience was trouble-free, which automatically puts Avianca on my short list the next time I travel.",Avianca,trip_advisor,['Responsiveness']
9019,"Terrible, delayed 3 hours and then had to switch planes.",Just terrible. Lisa's from the captain and the flight attendants. Sat on plane for 3 hrs then told us we need to deplane. Did not offer us even water. All passengers just sit like cattle and do whatever the attendants tell them to do. There needs to be serious repercussions for all their lies. They are here to serve us!,JetBlue,trip_advisor,['Responsiveness']
9020,Emirates for me the best airline,"Unlike other airlines, Emirates provide a comfortable service both in economy and business class. This time I flew from TPE Taipei to Dublin DUB via Dubai DXB. Staff were extremely friendly on board, the aircraft's were very clean, seating in Economy Class was comfortable even with a full capacity of uptake. The meals were delicious, customers were treated politely unlike other airlines I have been flying with in past. For me the best airline overall.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9021,Nice airline,We flew Jet Blue the other day for the first time and were happily surprised. The staff is very accommodating and professional. They allow military early boarding (we took advantage of this). The seats were wide. The tv screens/channel selection was excellent. Will fly again and recommend.,JetBlue,trip_advisor,['NA']
9022,Will never fly Frontier again,"Terrible service at check-in, very unprofessional, unethical in the treatment of passengers, poor allowance of time on their part to have passengers check backpacks, price gouging of backpacks at the last minute, measurer of backpack containers smaller than the under seat size capacity. Someone told me, ""It's because it's Atlanta Airport"". I don't think so, I believe it was more the airline service. I flew Delta one way and Frontier back. Will never fly Frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9023,The perfect inter-island flight at an inexpensive rate.  ,"New airline in Hawaii and at a $59+tax rate per person/oneway we booked it. Flight was perfect for inter island. Flight left on time, roomy leg room, and in flight service was enough. No fees for (2) bags per person. The only complaint I have is the seats are not too comfortable. Hey, I’m willing to put up with it for the price. Goodbye Hawaiian Airlines - sorry!",SouthWest,trip_advisor,['Tangibles']
9024,Don’t do it,"I cancelled a flight and received a credit in an email that stated my credit expired 8/31/22. When I tried to book on 8/31/22, I was told that it was in the system that the credit expired 8/30/22. When I contacted customer service and sent a copy of the email I received I was told I could not use my credit. I lost $200.",FrontierAirlines,trip_advisor,['Responsiveness']
9025,Sky Club Layover,"I’m a little confused on the new guest visit rules. Traveling myself with Reserve access. Used one guest pass and paid for one guest, at starting airport. They are on the same flight as me-we connect in Atlanta, for our final destination. I’m reading on Delta’s site, that “connecting customers can continue to access the clubs in the connecting airport prior to that departure.” From all the language on their site-including fine print- it seems that encompasses one visit. Does that not apply to my guests, with the changes? Are they not considered customers and this is one “visit?” This is a red eye, connecting in ATL, with a 2 hour layover. I’ve gotten varying responses from folks this club, so thought I would ask the good people here.",Delta,reddit,['Responsiveness']
9026,Friendly Staff,This was a good flight despite the turbulence as there were several storms rolling in throughout the region. The pilot let us know that the seat belt sign would remain on the entire flight and that there would be know beverage service. This is all due to the horrible turbulence. The staff and pilot was courteous.,SouthWest,trip_advisor,['Assurance']
9027,Rude staff,I will tell the people do not book the spirit please do not they are stealing peoples money their staff is rude black people black big ass ladies talking rudely and charged $315 for extra luggage management needs to pay attention I don’t want to say bad words but when you go their you will use more abuse language for their service,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9028,Spirit Airlines cancels dozens of flights to inspect some of its planes. Disruptions will last days,URL: URL Thumbnail: URL Images: 	 URL,Spirit,reddit,['NA']
9029,On Time Nice Experience,Excellent cabin service. Orderly boarding process. Flight was on time and very smooth We enjoyed the lunch. The in flight entertainment was a bit off,Delta,trip_advisor,['Assurance']
9030,Great flight,"Fast check in, great customer service, friendly plane staff, quick one hour flight, easy on and off plane and luggage arrived within 10 minutes of landing.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9031,Please don’t use Spirit!!,"Booked a flight, we prepared to leave. I checked my phone and the flight is canceled on the same day. This trip was to visit my sick mother in law in OH. Imagine the shock we felt. I was so dismayed that I began to shake due to rage. No explanation was given and then was told a flight leaves on Wednesday. No thanks Spirit. I tried to give you a chance. I will stick with Delta.",SpiritAir,trip_advisor,['Responsiveness']
9032,Fantastic flight,Loved flying this flight out of the springs airport. United was very professional and even though weather was awful the staff were great!!!,United,trip_advisor,['Responsiveness']
9033,"The flight was on time, service was excellent for the 1 hour flight","Professional Crew, the flight left on time. The crew were friendly and attentive. Air Canada is my airline of choice.",AirCanada,trip_advisor,['Assurance']
9034,My surfboard arrived with 2 dings ,"The flight was excellent, smooth, outstanding customer service. But when I arrived in Guam, I waited an hour for my surfboard, which never made it to the flight. It arrived the following day but with 2 dings. That’s just mishandling gear that’s labeled fragile all over and it’s in a thick travel bag. It almost seemed that it was done on purpose. United offered me $50 voucher or get my board repaired at a local surf shop. I went for the latter option. United could not deliver. The worst part was dealing with United baggage claim. It’s full of incompetent personnel. After 7 visits to the airport and 2 months later, I finally received a call that my surfboard is fixed and ready for pick up. When I picked it up, I found out that one of the dings had not been fixed. Imagine that! We’ll, after another week, it was ready, but the second ding was fixed with a solarez patch kit instead of done professionally. I was just mesmerized at the level of incompetence. The surf shop was Lotus. I’ve gotten dings fixed in Peru, California and Florida and never had any issues or had to wait an eternity. United Airlines can do much better than this.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9035,Dubai Miami Not so great Business Class,"Was looking forward to this 16 hour flight. It was very disappointing. The Gate was a very long walk from the main terminal. The restaurant and lounge were also a long walk from the gate. Dubai being the main hub for Emirates, one would expect an amazing lounge. This is very average. Compared to Qatar in Doha, or Turkish Airlines in Istanbul, this is a huge disappointment. The aircraft is out dated. My seat 8F had tears. The seat does not go 180 degrees flat on this 777. The NY to Dubai Airbus is a much better aircraft. The laptop/controller did not disengage and was not operational at my seat. The cushioning is hard and very uncomfortable. The separation from the neighboring seat was loose. I could feel every movement my neighbor made. Very Disappointing trip.",Emirates,trip_advisor,['Tangibles']
9036,Relaxed style,"First time flying Frontier and it was a pleasant surprise.pros are Front counter was helpful in getting us checked in with baggage. Crew was friendly and accommodating. Plan was clean. Cons, you pay for everything, extra leg room . Okay that one is a given but extra for a seat that reclines back a few degrees. All beverages and snacks extra. The one thing I wouldn’t mind paying extra for , WiFi, wasn’t available. Good airline for short trips to small airports.",FrontierAirlines,trip_advisor,['Tangibles']
9037,Worst Airline In The World…I want my money back,Frontier Airlines I’ve been trying since December to get my money back from a flight I canceled. Your employees said they could not refund me and go to my bank the bank sent me back to your stupid airline and I was told you processed my refund. It’s March 18th and I still have not received my refund. Ives called several times been hung up on and not help. This airline is TRASH and I want my money back. I asked for a credit and you won’t even give me that. I would list every employee name I spoke with but for some reason your employees do not give out their names.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9038,Luggage not routed properly,"My boss was scheduled to fly from DCA to Zambia (with a layover/overnight in S. Africa due to limited flights going into Zambia) and then his return was from Zambia through S. Africa (3 days for meetings) and then return to DCA. Delta sent his luggage directly to Zambia so he had no change of clothes in S. Africa for the overnight and his luggage had been sitting in the baggage claim for over 24 hours in Zambia when he arrived. For his return, DCA and ATL desk agents told him his luggage would go from Zambia back to DC [basically he would be in S. Africa for 3 days with no clothing] so I had to book a separate flight outside of that trip specifically for Zambia to S. Africa *ONLY* so that he could change clothes, etc, in S. Africa. If you stop in a country and they know you are departing the airport, your luggage should go with you - evidently Delta doesn't feel clothing is necessary??",Delta,trip_advisor,['Responsiveness']
9039,United Airlines - personnel went out of their way to assist us,"On 5/16 my husband & I arrived in Cedar Rapids to find our flight was canceled due to weather in a connecting city. Kevin at United was wonderful!! Not only did he treat us with compassion that we'd lose a day of our trip - he went out of his way to find us another flight which ended up being at another local airport. His customer service skills, persistence to find a solution for us and personality was top notch and a pleasure to speak with. We really appreciated him going out of his way to help us. Thank you Kevin!",United,trip_advisor,"['Responsiveness', 'Empathy']"
9040,Flight,We had a wonderful flight. The entire staff was very friendly & helpful. I would definitely Fly Jetblue again.,JetBlue,trip_advisor,['Assurance']
9041,How to miss a flight while the plane has not yet taken off,"Our ticket information stated that we were advised to check in three hours ahead of time. Due to tight connections we were obtaining our boarding passes just shy of an hour before takeoff. The pass said boarding at 2:25. It was not yet 2:25. We were denied boarding. Spirit told us it is their policy to stop boarding one hour before takeoff. Nowhere does it say that. NOWHERE. To add icing to the cake, we could have left the following day for the first leg of our return home but would have to wait an additional day to complete the second leg. We chose to book tickets with another airline. A costly end to our wonderful and reasonably priced trip to Colombia.",SpiritAir,trip_advisor,['Responsiveness']
9042,Jetblue - AMAZING,"JetBlue is an amazing airline which completely exceeded my expectations, I flew with them from London Heathrow to New York JFK recently and I just knew the moment I had booked with them that I was in for a great experience! Before this trip I hadn’t heard of them and actually didn’t know anyone who had used them. However, despite any concerns or reservations I had leading up to the trip, they totally exceeded my expectations. We were all given a pouch with a pair of socks, lip balm, mints and a blanket for our morning flight and on the way back were given the same but earplugs and an eye mask too! It was something I had never experienced before even on Emirates Airlines! My Husband and I were super impressed. The service throughout was expectational! The crews on both my flights were amazing! So full of energy and life! They ensured we were fully catered for. There was even a pantry at the back of the plane to pick some snacks and water up if we were hungry/thirsty in between meals and drinks service. There was also free wifi which did actually work which was a first!!! It was fabulous being able to text loved ones where we were. I felt safe! I loved my experience with Jetblue, we secured the most amazing deal of £295 each with a return and am hoping to find some amazing deals like this again and fly with Jetblue again!! You guys are awesome!! Fully recommended this airline to all our family and friends!! Thank you Jetblue for the best experience!!!",JetBlue,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
9043,Did the job comfortably,"More leg room that expected, good entertainment choice, nice flight attendants and we got there safe and sound. Would have got five stars but food and drinks delivered a bit piecemeal.",AirCanada,trip_advisor,['Tangibles']
9044,Cramped but tolerable.,"Cincinnati to Los Angeles is about as long as the human body can last in an Allegiant airplane. I'm 6'-4"" tall and it was not a pleasant experience. The legroom was nil but worst of all, the seat backs didn't recline. About 1000 miles is my limit on this carrier.",Allegiant,trip_advisor,['Tangibles']
9045,CHEAPEST AIRLINE EVER,"THE CHEAPEST AIRLINE EVER. My first time flying spirit only because it was the only option for where I had to go and I was nickel and dimed beyond belief. First off, a $10 charge to check in at the desk. Then, $60 to check a bag which is the most I’ve ever been charged to check a bag. Then my golf bag was overweight by two pounds (40 lbs when everywhere else seems to be 50) and was given attitude by the desk attendant as I was told I’d be charged extra if I didn’t remove items to make it lighter. Then, ANOTHER $70 I was charged at the gate for a second carry on bag (I had a backpack and a small duffel bag) which was not explained when I purchased the ticket. Then they didn’t even bother to put the bag under, I was just charged to put the bag in the overhead- I’ve never heard of being charged to put the bag in the overhead. Seats also didn’t recline and they didn’t serve drinks to everyone- my guess is you have to pay for that too. By far the cheapest airline I’ve ever encountered. Turned a $300 trip into $450 real quick. Never flying Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
9046,Avianca airline.  ,"AVIANCA, lousy airline. Even if they gave me free tickets I would not fly on this airline again. I even had to buy water, because they don't give anything for free in more than 5 hours of flight, from JFK (New York) to El Dorado (Bogota, Colombia) The little or no service from the flight attendants is appalling. The service of the assistants at the airports is terrible, they wanted to send me to Ecuador instead of Paraguay, my country, which was my final destination, because of the mistake they made by giving me a ticket that was not even in my name 😡😡 Pay for a 12 hour flight that turned into 24 hours without any reasonable explanation. I do not recommend it even to my enemies. Summing up, I say that it is a terrible company in every way 😡😡😡😡 AVIANCA, pésima compañia aérea. Ni si me dieran tickets gratis viajaría en esta aerolínea de nuevo. Tuve que comprar hasta el agua, porque no dan nada gratis en mas de 5 horas de vuelo, desde JFK (New York) hasta El Dorado (Bogota, Colombia) El poco o nada de servicio de los asistentes de vuelos es pésimo. El servicio de los asistentes en los aeropuertos es malisimo, me quisieron mandar a Ecuador en vez de Paraguay mi pais, cual era mi destino final, por el error que cometieron al darme un ticket que ni siquiera estaba a mi nombre 😡😡 Pague por un vuelo de 12 horas que se convirtieron en 24 horas sin ninguna explicación razonable. No lo recomiendo ni mis enemigos. Resumiendo digo que es una pesima compañia en todos los sentidos 😡😡😡😡",Avianca,trip_advisor,['Responsiveness']
9047,Awesome and affordable!,First time I have ever used Allegiant Air. Communication was outstanding. I down loaded the app on my smart phone and it was a care free transaction! Highly recommend using Allegiant Air!,Allegiant,trip_advisor,['Responsiveness']
9048,RSW to MCI,On time. Clean. Friendly. Helpful and supportive with my wife's Emotional support Dog. A real pleasure to fly with Southwest Airlines,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9049,Excellent customer service,"Love Emirates! There planes are really comfortable. Their staff kind. The onboard entertainment excellent and varied. You can even enjoy approximately 2 hours free WiFi connection. The food is always very good and free unlike other high cost companies. We had a considerate delay that made us loose our connecting flight at Dubai airport, but we were treated with kindness and offered a stay at an excellent hotel while they rescheduled our flight. The only drawback was the voucher given to us for dinner. It was not a lot of money considering the limited options we had at the 5 star hotel restaurant for the given ammount. The delay also meant we lost one day at our destination but all in all a great experience travelling with this company. Will definitely choose them again when given the opportunity!",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9050,First Class or Worst Class?,"We decided to use many, many thousands of miles for a first class trip across the USA. we flew a 737-800 on the non-stop flight. I had been fortunate to have flown Business Class in past years with several carriers including Delta. I am sorry to say that the seats on this flight were nowhere near those flights and didn't even measure up to Premium Economy. I have provided photos of the seating arrangements that attest to the miserable conditions and the total waste of Delta Sky Miles. You can decide for yourself. For me, I will say goodbye to my 21 years in the AMEX Sky Miles program and give my remaining 7,000 miles to charity and vow never to waste my $$$ on Delta again.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
9051,Terrible Service!,"The worst! Not only was the flight delayed 2 hours without any notice, the bags took an entire hour to be released from baggage claim! The flight attendants were horrible! The talked and laughed extremely loud the entire flight! The customer service was terrible! The terminals were filthy! Please save yourself the headache and pay to go somewhere else!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Tangibles']"
9052,Always on time and friendly,"If you've ever flown SWA you know what to expect, funny employees, 2 bags of peanuts, or cookies and a small cup of beverage. I have learned to take trail mix and an empty water bottle to fill just before boarding. I have been flying SWA for 30+ years and have never been late to my destination. They have perfected the art of unloading, refueling, tiding up and boarding and I appreciate that. It would be nice if they could start handing out sanitary wipes so you could wipe down the tray and armrests before settling in.",SouthWest,trip_advisor,"['Reliability', 'Tangibles']"
9053,Normal Flight,"It was on time, and it was a normal flight. There was some manageable turbulence. Had a go-around once and ended up with pleasant landings, and pilots did not scare passengers about the bad weather at the landing site. Flight attendants were polite and did not disturb sleeping people.",JetBlue,trip_advisor,['Assurance']
9054,Excellent service from the ground/up.,"JetBlue seems to be my airline of choice nowadays. Great prices and service, one cannot go wrong. The ease of checking in 24 hours prior to your flight departure is always an asset. The inflight service was very nice, flight attendants are friendly and professional, seats in economy class were comfortable.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9055,Never Fly Over Night,"Never fly over night because, you leave in the middle of the night, the seats are not lay down, there is most likely a change of plane, there is no sleep. Never Fly Over Night",Delta,trip_advisor,['Responsiveness']
9056,Horrible Airline,"I'm not sure I've seen worse airline service in my life. I've traveled to more than 30 countries, and to say this has been the worst experience is an understatement. Jetblue cancelled our flight before covid hit in 2020. It has been over 18 months and I have yet to be able to get through to them to get help rebooking. I've called and been on hold for over an hour, waited for 45 minutes to speak to somebody in the chat and they tell us they cant do anything. I've lost all hope in trying to rebook our flight.",JetBlue,trip_advisor,['Responsiveness']
9057,Great flight,Took a flight to Vegas. Had a great flight. The flight crew was super and funny. Very helpful. We didn't even have a really loud kid. Best flights I have had in a while. Definitely will fly again. Hope this helps.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9058,Delta does not care about their customers,they do not care about customers when something goes wrong on their end. No help at all. You are left to figure things out for yourself.,Delta,trip_advisor,['Responsiveness']
9059,The worst experience ever,"My family and I booked a trip leaving Philadelphia 3/29/24 flying to Fort Lauderdale. Our flight was scheduled to leave at 5am. we arrived at the airport at 3:00am our boarding pass is time stamped for 3:27am., TSA did not open until 4:15am, the gate was scheduled to close at 4:45am, we got to the gate at 4:44am and the gate was already closed, there was already 2 families standing at the desk begging the women please let them on the plane, the plane was still there and attached to the walkway. She proceeded to let on another couple who had been standing there and told the rest of us (which was about 25-30 people) they had ""special privileges"" and refused to let the rest of us on. She was also unable to get us on another flight and we had to cancel our entire vacation. We are now in the process of locating our luggage that was checked and have gotten little to no help with that, I was given a link that did not work and a phone number that disconnected me 8 times. I finally was able to speak with a women who gave me a different link that allowed me to file a lost and found report. This entire experience has been a total NIGHTMARE and it's still ongoing.....do yourself a favor and book with a different airline.",SpiritAir,trip_advisor,['Responsiveness']
9060,Flight to meet my son,I have worked in the aircraft ind. for many years and this the best flight I had I only wish they bought Concord,Emirates,trip_advisor,['Assurance']
9061,St thomas delta agents are the worlds most surly bunch. ,"Why seek a job in customer service when you hate customers? The Delta agents at the gates at the St Thomas airport are by far the least customer focused bunch I have ever experienced in 20 years of flying. Customers are a bother, they are administrators first and foremost and could not care less whether you fly Delta or not. With other airlines heading to St Thomas now there are choices and this Diamond Delta flier will no longer fly Delta for our trips to St John. Service matters.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
9062,This is the way,URL: URL,UnitedAir,reddit,['NA']
9063,Do NOT pick United. Flight cancelled 4 times. Lost our baggage. Did not help us find another flight.,"If you want to get to your destination and if you want to get there on time, do NOT choose this airline. If you would like your baggage to not get lost, again, do NOT choose this airline. I have never had such a terrible experience in my life. We had a connecting flight in Newark, that got delayed 4 times and then was cancelled after we had been waiting for 9 hours. They made no effort to figure out a new flight for us. They simply cancelled our flight and expected all 80 of us to figure out how to get home on our own. They had no flights out to San Diego the next day, made no effort to create new united flights to accommodate any of us, and did not try to get us on any other airline’s flight either. Cancellations happen. I understand that. However, not accommodating anyone and making no effort to do so is beyond ridiculous. We were forced to stay at the night at the airport because all hotels nearby were full. The closest hotel that was available was an hour away. On their website they said they would provide discounts for hotel stays and when we asked several different united staff, they all told us that that is not something they do. The next flight to San diego was in 3 more days. We could not wait that long, so we had to get creative and come up with our own solution since they were no help. I spoke with 7 different united staff, in-person, messaged their help center online, and tried to call their customer support and was put on hold for 45 minutes. We found a flight to LAX and decided we would take the train to San Diego. Finally, we were able to get seats in that flight that went out the next day. They refused to cover the cost of our train. Our baggage was another concern I had, so I confirmed with 3 different United staff to make sure that our luggage will be on the same flight we were on. All 3 confirmed it would arrive with us on our plane. We landed in LAX and after all the luggage had finished being unloaded, yet again, another broken promise. When we spoke to a sweet man (one of the only nice staff) at baggage services, he found that our luggage had not even left the Newark airport! It has taken us over 48 hours to get home and I have no idea when and if we will receive our luggage. I would never recommend this airline to anyone. They do not care about their customers at all.",United,trip_advisor,['Reliability']
9064,If you flying international and have connecting flights don’t do it.,Just don’t do it. Specially if you are flying international and have connecting flight. It’s a bad business model they have it’s really a fraud. They give you 1hour to collect your bag to make it through immigration to your next flight. And that’s just impossible and they know it so they overbook your next plane cuz they know you are not gonna make it then they put you on a different flight for later and if the flight they put you on is for next day or next week it’s your problem they are not gonna help put you on a room for the night. This is what I’ve seen and happened to me on my way from Dominican Republic to Detroit and it’s every international spirit flights that lands. Like I said it’s their business model it’s a fraud it’s a scam.,SpiritAir,trip_advisor,['Responsiveness']
9065,WORST CUSTOMER SERVICE EVER!!!!!!,"I don’t even know where to begin. Worst customer service I have EVER seen in my life. We were scheduled to fly to Cancun from Denver on July 19th and frontier changed our flight to July 18th and didn’t notify us. They told me it was MY fault and that I messed it up on MY END. I have documentation saying we leave SUNDAY and the supervisor (Jackie) was very unhelpful, she wouldn’t even look at my emails I was showing her stating that it says we leave Sunday. She just kept saying “I have everything I need on my computer screen I don’t need to see that, you accepted the flight change so this is your fault” she wouldn’t even look at us! She was extremely rude, no one should ever be treated the way she treated us today. I was sobbing because she REFUSED to help us in ANYWAY! No refund, no hotel for the night even tho We are stranded in the airport now, no reschedule of flight. NOTHING! So terrible, I would NEVER recommend frontier to anyone. I am still just livid at the situation and the fact that they allow Jackie to be a supervisor. She has ZERO customer service skills. we now have to purchase a whole new ticket to Mexico the day before we are supposed to be there!!! With no refund!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9066,Avoid,"Flight was cancelled due to MISCELLANEOUS reason. They couldn’t refund because I bought tickets through a travel agent, they couldn’t find another flight, they could not even help when I claimed refund through my flight insurance, Allianz. Asked JetBlue for exact reason why my flight was cancelled and they kept repeating, due to miscellaneous reason and insurance doesn’t cover miscellaneous reasons. Do your best to avoid JetBlue and avoid Allianz insurance, looks like they have a fraudulent agreement, they lie to avoid refunding their customers.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
9067,Be a smart traveler,"First it was cheap, you need to be aware that everything will cost you. Bags and Seats are a add-on with fees attached. Customer service was fine, both airports had free parking. Perk! Just remember when traveling. You are not moving! Share bags that are checked to cut cost. Buy personal care items there. Take the cheap seats, the person your traveling with is going to be with you the whole time your gone. You'll be fine for a couple hours without sitting with them, (meet some new people.)Most of all remember have fun.",Allegiant,trip_advisor,['Responsiveness']
9068,Awesome Experience thanks to Andrew,Huge shout out to Andrew on AC7465 to Chicago! He turned a “meh” experience into an “aweso-meh” experience! We were bumped from our flight but he made it fun and enjoyable to kick our trip off in the most incredible way!,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9069,Loyal Delta Customer,This was a great flight. We connected through LAX. Everything ran on time. Great crews on both flights. No luggage issues. Thanks Delta!,Delta,trip_advisor,"['Reliability', 'Assurance']"
9070,Our flight was cancelled & nobody helped!,"The first UAL agent said that they would pay for an overnight if we couldn't get out that day, Then he disappeared & THE 2nd UAL agent said they wouldn't;t pay for an overnight because it was caused by weather--not UA;s fault. This was our 2nd United flight in 6 weeks that had trouble. I'm not going to book with them anymore---if I can help it..",United,trip_advisor,['Responsiveness']
9071,Fit my travel needs,"Delta has been notorious for delayed flights. This trip, however, was fine. I always choose the flights that will give at least an hour and a half layover so as not to have to rush to catch the connecting flight. Flew with their partner airline, KLM, from Amsterdam to Cardiff. If travelling to Wales, it just makes more sense. Otherwise, it would mean catching the train from London to Cardiff. On the return, I would have to catch the train back to London plus have a night's stay in a hotel: which is more expensive. Just makes more sense to fly straight on to Cardiff",Delta,trip_advisor,['Reliability']
9072,"No Tea Coffee in Main Cabin, no Water in Lavatory","JetBlue clearly has started believing that vintage is good. The creaky A320 had the tray behind my seat would not stay in place. The poor passenger behind me tried every few minutes to slam it in place, giving me a jolt and frustrating everyone around. Water was missing for coffee, tea or for that matter washing in the bathroom. Thank god they had the Blue Terra chips for snacks.",JetBlue,trip_advisor,['Tangibles']
9073,Bait and switch tactics,"I purchased non stop flights to New York because I didn’t want to risk a connection delay with theater tickets at risk. Delta changed my flight to a connecting flight adding on over 3 hrs. I had to pay additional $ to change back to a non stop to LaGuardia instead of JFK. According to Delta that was a change in destination! Then on the way home, our flight was changed again and we were assigned the worst seats on the plan-very back, no windows, right in front of the lavatory. Extremely disappointing.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
9074,Terrible experience,"First they changed my 11 am flight to 7 am so had to wake up before 5 am, only to sit and wait for a 3.5 hour layover. Then they charged me $65 because the 2 inch wheels on my carry-on extended beyond the box they had at the gate! I looked at the overhead cabins and several were wide open with plenty of space. They are ridiculously inflexible and unfriendly. Would never fly with Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
9075,Worst service ever!!!!,The attendant (one) was very rude!! Flight 1656. A passenger next to me reported a broken headrest and she jumped down his throat!!! He was just letting her know about the problem. Then they didn’t have enough documents for the flight to enter the country. No power supplies on the plane. I personally won’t fly United ever again!!!!,United,trip_advisor,"['Responsiveness', 'Assurance']"
9076,First time to Italy,It was a wonderful flight...service was great and friendly. They came around all night with water to hydrate with. the food was good enough for an airline,Delta,trip_advisor,['Assurance']
9077,Easy flight and usually extra seats with room to spread out,"I like this later flight out of BWI. I only go through BWI 1-2 times per year, so take my notes with that in mind. This is my preferred time of day to depart BWI. Not too much airport traffic, rental car shuttles are running pretty quickly this time of day, and this is the 3rd time I've had an entire row to myself on this last flight of the night to STL. Don't bother paying the upcharge for Business Select or early bird for this flight time.",SouthWest,trip_advisor,['NA']
9078,Flying back home,"Our plane was delayed about 40 min. Didnt get the notice until we got through TSA which was fine, we had more time to eat before getting on the plane. It ended up being about an hour delay. The flight was fine, but one flight attendant named Richard was rude to my 12 year old daughter and rude to my friend who was sitting behind us, on several occasions during the flight. Other than his lack of customer service skills the flight was fine. My friend may never fly with allegiant again. Hopefully no one else will have to experience Richard as their flight attendant.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
9079,Allegiant does it right. Find out for yourself.,"We have always had good experiences with Allegiant. They are affordable and it's nice to get on a plane in Plattsburgh, NY and land in Florida. They have been upgrading their fleet to new jets, which only increases my confidence in their service. We have always appreciated the friendly, helpful flight crews, especially our all male crew on our last trip from NY to FL. They were a hoot, yet highly professional and very friendly. These guys clearly enjoyed working together, which made our flight that much more enjoyable. Yes, you'll pay extra for anything you want on the plane and for bags, but we just pack really light and bring food on the plane. Don't buy into the bad press you may have heard lately. Allegiant does a good job for a good price and they'll continue to do so.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
9080,Another great Jet Blue experience,"Very convenient to get inexpensive non-stop service from RSW (Fort Myers) to Logan (Boston), even better with JetBlue!! No charge for carry on or seats like on most airlines now. Flights were both on time and service was very courteous.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
9081,Worst flying experience I’ve ever had. Without question. ,"Spent over a grand for round trip business class tickets to attend my best friends wedding. First flight (Asheville to Chicago) was delayed by two hours due to plane related issues… which then caused me to miss my connecting flight (Chicago to Fargo). So, Instead of a 5.5 hour travel time in total, my delay in Chicago is 11 hours. Oh, looked away for a second and what do you know, a text alert about yet ANOTHER delay. I will never fly United again. But thanks for the $20 meal voucher for the hassle. So much more valuable than reliable transportation and being able to spend time with those close to me.",United,trip_advisor,['Reliability']
9082,"FRONTIER AIRLINES
Failure of an airline and customer service","They caused my family of 8 to miss our flight in Cancun, Mexico. We were checked in for our flight almost 24 hours before the flight. We did not get to the frontier desk until 55 minutes before the flight because of a 2 hour drive that should have been 30 minutes. Major traffic and accidents. We tried to contact them through their chat but they would not help us. This was 2 hours before our flight when we realized the traffic just kept building. They gave us a phone number to call that did not work. According to them they don’t use phones for communication anymore so I guess it makes since. We continued to try to use the chat for help but they would not or were not able to contact anyone at the airport. When we arrived at the airport we went straight to the desk 55 minutes before the flight. They said we couldn’t board(we had already checked in and had boarding passes by the way) they asked us why we didn’t call. We tried to call the only number we could find/get that was from their chat and it did not work. They made us get in line behind at least 100 people they would actually try to do anything. By the time we got to the front it was 30 minutes before takeoff and they said they couldn’t help us(so why make us stand in line if you already weren’t going to help). They said we could take the next one way flight for $3400 plus baggage. $425+ a person for a discount airline when every other airline was $300 or less per person including American, Delta, and Spirit. Price gouging at its best since we were stuck in another country. There was another group of 8 they wouldn’t board on the same flight. They offered them $200 a ticket and then backtracked that price on them. They offered no help to actually get us home or a hotel for the night. I tried to contact them through various methods that they have provided because they don’t have a phone number. For 40 hours I have had zero response from them in any format. Still trying but not optimistic.",FrontierAirlines,trip_advisor,['Responsiveness']
9083,Everything ended up OK!,"You always think that there will not be a problem with the 5.50am 1st flight out of Buffalo BUT when the plane didn't arrive the night before, eveything falls apart. It was called a ""delayed flight"" as opposed to ""cancelled"" and a plane finally arrived about 5 hours later to take us to JFK. Even the crew were unaware of the lack of plane! Anyway, the ground staff kept us up to date and coffee and donuts were brought to the gate. Our connection in JFK was missed but we were rebooked on a later flight to Santo Domingo(which was half an hour late leaving). The service on both flights was excellent and our flight attendant on the SDQ leg never stopped working the 1st class cabin during the flight. Very comfortable and clean aircraft and that is why I am giving an ""excellent"" rating to Delta in spite of the huge delay.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9084,Canceled Flight,Flight got delayed due to maintenance causing definitive cancellation due to connection flight having already tight transfer time of 1h originally.,SpiritAir,trip_advisor,['Reliability']
9085,Vacationing.,Dfw to Tampa bay retirement party and end of February another trip from Houston intercontinental to Detroit Michigan.,SpiritAir,trip_advisor,['NA']
9086,No communication,"Flight says in time…flight is delayed. App is not updating the delay or gate change information. Gate agent is talking to us like children and laughing like this logistical people management nightmare is a joke! Gates M 3 & 4 have no space for both arriving passengers to deplane and boarding passengers to line up! I suggest everyone avoid SW at ORD. They have a long way to go to meet SW quality and standards. As much as I dislike MDW, ORD is much worse!!!",SouthWest,trip_advisor,['Responsiveness']
9087,Travelling with Avianca,The flights were good except for one from Porto Alegre to Lima as we underwent a strong storm for 53 minutes in which we had no comments coming from any of the crew. The rest was ok.,Avianca,trip_advisor,['NA']
9088,Amazing Airline and always preferred,"I am a regular world traveler with emirates and have previously been a silver Skywards member. When not flying business class, I find Emirates to be absolutely the preferred airline for long haul when flying on an A380. I have recently flown with Qatar to see if any notable difference and Emirates by far beats other middle east airlines. Whilst I find the staff to be less attentive in business class, the business class package and experience (seats/bar) on the A380 outweighs any other airline I have flown on for me. I would absolutely recommend Emirates and will continue to fly.",Emirates,trip_advisor,['Assurance']
9089,Always flights are delayed,Have been flying Spirt when I must or have not other choice. Have been in 20 flights and all of them were delayed. I have a dream see that spirit flights would not be delayed. But I think story of Harry Potter or Lord of the Rings would become real life story before spirit would be on time.,SpiritAir,trip_advisor,['Reliability']
9090,Furto per un Bagaglio a mano,"Acquisto il pacchetto ""L Más flexibilidad "" dove è compreso tutto quello che è possibile acquistare per questa tratta. Una volta al check in mi viene detto che se ho due bagagli a mano, il secondo va pagato ... alla modica cifra di 64$. Gli faccio notare che non era possibile acquistare il secondo bagaglio online, e la risposta è che lo si può fare al banco alla super tariffa di 64$. Da notare che se si voleva comprare in bagaglio in stiva il costo era di 43 euro! in pratica una truffa ben orchestrata perchè come me molti altri avevano (come normale che sia) due bagagli a mano.",Avianca,trip_advisor,['Responsiveness']
9091,The best airline there is,Silver airways was an absolute joke. They cancelled a flight after 7 hrs of a delay. Had me stranded at the airport at 2 am. Didn’t have any reimbursements or vouchers for anything. Also said they couldn’t reschedule because they only fly to Savannah on thursdays and Sundays. They basically handed us a sheet of paper and said good luck. In a panic I called southwest since I’m a member with them and they immediately got me on the next flight out and helped with accommodations. I recommend no other airline but southwest❤️,SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9092,Horrible Telephone Customer Service,This airline is average compared to other low cost carriers. Trying to contact someone by phone in customer service is impossible. Phone rings and rings and then gets disconnected. I have questions regarding my upcoming flight that the airline switched and I cannot get a hold of anyone. I was booked on a non-stop and now I have a connection because of the pandemic. No where does it state in my revised itinerary that I have my big seat that I paid for on my original itinerary. As a matter of fact they are trying to charge me again. That's why I need to speak with someone by phone. Very frustrating!,SpiritAir,trip_advisor,['Responsiveness']
9093,"On time, very good service on a newer plane.","Boarding is a little hectic on Jet Blue, plane was a newer model and the in flight entertainment kept me busy. Flight attendants were friendly and efficient.",JetBlue,trip_advisor,['Assurance']
9094,LOT Polish Airlines Award Flight Using UA Miles,"Hi All, I recently booked a flight operated by LOT Polish Airlines from Budapest to Warsaw in economy using my UA miles. I have a LOT confimation number from United and was also able to select a seat on LOT through United's website at no additional charge. When I try to manage my booking on LOT's website, I receive a message saying my booking was cancelled due to failure of payment. United however says my booking looks good on their end. The miles were deducted from my united account and my credit card was billed for the copayment already. Could this failure of payment message be in reference to the fact that United allowed me to select a seat for free on LOT, when in reality LOT may not permit free seat selection? Please let me know if anyone has experienced anything similar.",UnitedAir,reddit,['Responsiveness']
9095,Excellent Flight,"I don’t get all of the negative reviews for this airline. My flight from Fort Lauderdale to Detroit last night was phenomenal. Ahead of schedule and no issues. I really enjoyed Captain Larry Daniels who gave passengers a great 5 minute introduction of Spirit Airlines, it’s history and his history with the airline. He then added a number of really neat points about the State of Michigan where we were flying and I thought he was too notch. You could tell this pilot really enjoyed his job, his co workers and us passengers. Great job Captain Larry. If Spirit management reads these reviews, know that Larry Daniels must be the most professional/entertaining pilot I have ever had the pleasure of flying with !",SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
9096,I will NEVER fly this airlines again,"You get what you pay for! We found out after boarding that the plane supposedly had to stop for fuel in Florida because the plane couldn t hold all the fuel necessary to get us to Pittsburgh. So our non stop flight, according to the crew and pilots, was going to take 30 to 40 min longer. When we landed at Allegiants private airport in Florida they made us deplane, go thru customs, get new boarding passes, go thru TSA and wait 3 hours longer while they got new pilots. Come to find out from a TSA agent that they new that the pilots were going to time out before they even landed and this was the reason for the stop. Your personal time means nothing to this airlines because they obviously they can't schedule correctly and could care less that they did this to a full plane of passengers. But...they gave us a free soda , which you normally have to pay for. Avoid this airlines at all costs!!!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
9097,Called “aggressive” when asked to soaring to a manager,"I’ve been flying for over 25 years and have never had any issues on United or any other airline as far as customer service. Lovely trip from SFO to PDX but when a customer service agent rudely told me to “read the fine print” and lambasted their own ticketing agents and service center reps for giving us misinformation, I asked for a manager. Then I was told I was being “aggressive” and they wanted the name of the person that said we might be able to get an isle seat and insinuated I was making up the fact they had pulled up available seats saying it wouldn’t be a problem. I will never fly into PDX on United again -",United,trip_advisor,['Assurance']
9098,Always a pleasure,Flights were on time and staff was friendly and helpful! Baggage claim moved along quite quickly; there were absolutely no issues with this trip.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9099,Attentive ground crew and Impeccable service in flight,"Myself and my son (9) took a trip to Dubai for Easter. We'd never flew Emirates before and my son had never flew on an A380 so I booked business seats. I enquired re: an upgrade to first at check in but it was well out of my price range. An hour later in the lounge we were called to the desk and we're given the upgrade complimentary. The service on the flight was impeccable. The seat was the best I've ever experienced in the air (flew Virgin upper class many times). And the shower whilst flying was surreal but wonderful. I don't know if they have a very clever ground grew service or it was just chance, but it was a lovely experience for my son. One he'll never forget and I'll always be grateful to Emirates for. I'll go out oy my way to fly with Emirates moving forward.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
9100,Southwest Airlines Came Through,"So we were one of the couples that got our flight canceled after Christmas 2022. Of course, we were very upset at the time because we had to get back to SWFL for work and had to drive 16+ hours to get there in time. But, I will say, they were quick to return the airfare, they reimbursed our travel expenses back, gave us 50,000 air miles (25,000 miles/passenger). So we will continue to fly SWA! This was the very first time we had a flight to be canceled. No airline is perfect by any means but I do feel they did the customers right after all this debacle!!! So give them another chance!",SouthWest,trip_advisor,['Responsiveness']
9101,Vacation Flights To & From Calgary From Chicago,Our flights were on time going both ways. Connected thru Denver on the way to Calgary and flew direct to home. Very good friendly service and we go extra Stroopwaffels and Biscuits on the way home!,United,trip_advisor,"['Responsiveness', 'Assurance']"
9102,very good service,"very good connect with helpline on Facebook. check in agents in Dubai are trying to help, with good results. thanks to them we were able to fly. food is always very good. entertainment system is best. good prices in economy. Best airline to fly in economy class (I would be not able to say the same about business which is for me good enough, but currently much more expensive then competitors)",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
9103,"God service, plenty legroom even on economy class","We flew emirates Copenhagen - Dubai - Bangkok My wife and I both agree the it was the right thing to do, to fly 6 hours 2 hours stop and then another 6 hours flight, rather than flying 12 hours direct CPH to Bangkok. And Emirates service i perfekt",Emirates,trip_advisor,['Assurance']
9104,Emirates - Stepping Up When It Really Matters - THANK YOU,"A few weeks ago, I learned that Mauritius was about to shut it air space due to the rapid spread of the coronavirus. I contacted Emirates and one of their agents went ABOVE and BEYOND the call of duty to get me a seat on the flight out of Mauritius that same evening. Though all seats from Dubai to Zurich were taken for the next two days, which meant I could have faced a 48 hour + stay at the airport in Dubai (the UAE had just closed its borders to non-residents), Emirates managed to get me on to a flight bound for Geneva the next morning. I know that at the time the Emirates reservation teams around the globe must have been inundated with calls from frantic passengers seeking to find a way ""home"". Furthermore, Emirates staff were working from remote locations trying to deal with the massive influx of calls. But my experience in dealing with Emirates on this particular situation was ""First Class""! The agent was calm, professional, courteous and extremely helpful. He went out of his way to find a solution for me and did all of this at no charge / cost to me and with a smile on his face. When all of the bookings had been successfully done, the agent subsequently sent me a WhatsApp note wishing me a ""safe and pleasant flight"" and when I thanked him for the extraordinary effort he had put forward for me his reply was ""Don't mention it, my pleasure""! Emirates' new logo is ""Fly Better"". Sometimes, it is the unsung heroes behind the front lines, sitting in homes and call centers around the world that allow us to Fly Better. In this instance, Fly Better was the pleasant and unforgettable experience I had in dealing with a highly professional, calm and accomodating agent. For your exceptional service, I once again thank you! And thanks to Emirates for getting me back home to my family. Finally, please stay safe and I hope all your staff remain healthy. We look forward to flying with you again.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9105,"Southwest - Boeing plane part falls off, strikes wing flap during takeoff in Denver: FAA",URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
9106,First time traveling with Allegiant,Had a flawless experience with this first Allegiant Air trip. Already booked another for April. Received a notice from the CEO with regard to the CORONAVIRUS and the companies current position.,Allegiant,trip_advisor,['NA']
9107,Avoid at all costs!,"Couldn't stick to a schedule if it was stapled to their own t-shirt! No transparency, multiple changes last minute, and will take off early if they don't feel like waiting or sticking to their schedule. When they aren't consistently leaving before departure time, some flights will run 20 min late waiting for last minute passengers leaving you on the plane for 2-3 hours for an 1 1/2 hour flight. I will NEVER fly with this airline again!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
9108,NIGHTMARE AT FRONTIER,"Me and my family arrived at the airport on time to check our bags and get on the plane. While my husband was having his bag checked the employee helping us made a mistake and sent the his bag to another plane to head somewhere else because he confused his name with another man since they had the same last name. So when my husband saw the incorrect he informed the same employee and he told us to wait so he could fix his mistake. We waited a long time and he sent us to the wrong gate and caused us to miss our flight. I tried to speak to a manager and no one payed attention to us. We were ignored by all employees and no one was willing to help us. We ended up buying our tickets with American airlines spending more money for something that wasn’t our fault. In American airlines we found amazing costumer service, something that frontier is lacking in. We will never buy flight tickets from this airline again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
9109,Horrible airline,"As like most of the current reviews, we also did not recieve a refund. I suggest everyone contacts ABC News and share their story with them. Maybe then Frontier will do the right thing.",FrontierAirlines,trip_advisor,['Responsiveness']
9110,DO NOT FLY ON UNITED AIRLINES!,"First time flying United and definitely will not be doing it again. I paid for comfort plus seating flying into Norfolk from Detroit, but, was seated in economy. Returning flight from Norfolk to Detroit was repeatedly delayed then eventually canceled. They lost my luggage and after spending over 16 hours at Norfolk airport ended up driving to Richmond and flying back to Detroit on Delta airlines. Customer service is non existent at United. I am out thousands with United and all I received was it's not our fault from United. They aren't even taking responsibility for our lost luggage. My husband and I fly often Delta, we have never been treated like we were treated by United.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9111,Loyalty doesn’t pay off,"Today is the fifth time in approximately the last eight months where my traveling companions with a lower status than my Diamond status, have received the complimentary first class upgrade. When I continue calling the Diamond line I’m told they have no idea how to help me. What’s the point of working so hard to earn status and being so loyal when it’s all overlooked? I’m beyond frustrated.",Delta,trip_advisor,['Assurance']
9112,Do not fly with frontier. ,Ticket cost $98.00 round trip. Once you get to the ticket counter you get charged 4 times that for your seat and bags. This airline is a joke. For what you pay just use American airlines or united. You will pay less and have a better flight with friendlier staff.,FrontierAirlines,trip_advisor,['Responsiveness']
9113,Family Vacation,"Easy Check In On time Flight Friendly Staff,in the airport and airplane. Comfortable Seats. No problem with luggages. Enjoy my flight back to NJ.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
9114,Unprofessional,The flight attendant was very rude and made a nasty comment in front of everyone. I responded to her comment and she then made another statement under her breath. We haven’t even taken off yet and it’s already the worst experience ever. No compassion anymore!!!! It’s time to retire if you are so miserable at work. The rest of us would like to feel comfortable while on your flight!!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9115,Everything was horrible,"From the moment we stepped into the airport, the agents were clueless about the airline and their policies. The agent we spoke with at the immediate front desk told us they overbooked the flight and we were denied boarding, or even to cross through security. The agent told us if we left the desk and chanced getting on board, then we would not be eligible for a refund. We were forced to purchase with another airline to get to our destination since a manager never came to the desk to speak with us. We still have not been refunded. There is no help line to call to get the issue resolved. We learned our lesson to never book with them again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9116,Now just another mediocre-to-poor airline,"For many years this was my go-to airline. I'd tout it to friends and family. I'd be disappointed if I couldn't book a flight with JetBlue if I needed to fly. No more. JetBlue was in steady decline even before the pandemic, but its customer service has taken a sharp nosedive (pun intended) since then. Currently, simply trying to change a reservation has turned into a time-draining exercise in frustration and exposure to extremely poor customer service. Because I cannot change my scheduled flight online (a new limitation imposed when they're partnering with American Airlines, a big mistake in and of itself), I'm subject to an estimated wait time on the phone of 260 minutes to talk to someone who can help me. Of course, that's longer than the flight itself! When necessary, I'll fly JetBlue if it's the best option. But this airline's management has opted to join the list of mediocre-to-poor air carriers that now comprise the bulk of air travel choices available to consumers. (I should add that this review is not based on a flight, but rather a BOS-ORD flight I'm trying to schedule. I have flown JetBlue many dozens of times. I reviewed customer service and check in/boarding because these were the most relevant categories based on this experience. I should also disclose that I own a small amount of stock in JetBlue, purchased when I believed in the airline and its commitment to quality service.)",JetBlue,trip_advisor,['Responsiveness']
9117,Lack of Commitment,"We flew to and from Bonaire on United. It felt like they have very little commitment to this route. It was ~ 2 hours late departing for BON, and 8 hours late leaving BON for home. Both times the messages blamed staffing for the delays. The flight is just shy of 5 hours long, so they did have the in flight movies available while over the oceans. The staff seemed tired and only 1 or 2 were kind. It’s a very small airport with stair exits. Things are happen slowly there. The ground staff for did not seem knowledgeable. The ticket counter staff (where bags are checked) was awesome! Breath of fresh air!! Originally we were grateful to discover United was a direct option, but without additional commitment to maintaining their service level commitments, there are two other very good choices.",United,trip_advisor,['Responsiveness']
9118,D1 seat 767-300 question,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
9119,Worse Experience Ever,"First off we had never flown Frontier so we came into this with an open mind but that changed quickly. We booked to fly to the island of St. Martin on March 19th with a stop in Orlando on the way down and Fly back on Frontier April 2nd with a stop in Orlando. I had also purchased your package that included free bags, insurance, priority boarding, free seats. For the seats I chose seats 1D and 1E for each leg of the flights. I also notice that the baggage limit of this international flight was 40 lbs not the standard 50 lbs like most other airlines, which was the least of our concern but still aggravating. Approximately 4-5 hours before our flight I get numerous text an emails saying the flight is now a smaller plane and anyone wanting a voucher to take another flight to contact Frontier, first how do you possibly sell seats on a flight then change planes and screw numerous people out of what they were promised, secondly, 20 minutes later I get numerous texts an emails saying the flight is canceled, 4 hours before we are to leave you cancel the flight and now we have to scramble to find other arrangements which luckily we did but at a cost of $1250, your Frontier representative offered to get us there a week later, who the hell can do that, change your vacation time, unable to change your timeshare dates, car rental, and so on? Frontier offered us $500 and flight vouchers, what about the extra $800 we just had to spent on another flight, pay for seats again, and pay for bags? Frontier should reimburse us for all those, I don't want flight vouchers, at this point why would I ever take or recommend Frontier again? Then I see that the Flight we were supposed be on did go out as scheduled, so you chose certain people and cancelled their flight? We got to St. Martin on Untied, had very little faith that we would be leaving on Frontier, all valid thoughts, we were 1 1/2 hours late getting to Orlando, which gave us 20 minutes to get through customs and security. The plus side was that that flight was 3 hrs late, not really a plus side, poor communication, no one had a clue, flight not on in time, we were assigned different seats than seats 1D and 1E which were originally signed up for. Then finally when the plane gets here the scan our tickets and the seats come up invalid, now assigned new seats in the back. Then the captain comes on and says they weren't provisioned so limited snack and drinks and no ice. Can someone please tell me why anyone would fly Frontier? I do expect Frontier to make things right and reimburse us for the full flight with United in short notice because of you screw up, this includes, seat and baggage fees and more for the stress you caused. I have all documentation to back up everything I have said.",FrontierAirlines,trip_advisor,['Responsiveness']
9120,SIN SERVICIO A BORDO GRATUITO,"Avianca NO brinda más servicio gratuito a bordo Ni siquiera una botellita de agua La empresa considera que son viajes cortos aunque el viaje total durara mas de 10 horas Tampoco se entregaron mantas, almohadas ni auriculares, Aclaro que en los detalles de esta pagina no hay opción para completar solo BUENO motivo por el cual clasifique Muy Bueno",Avianca,trip_advisor,['Tangibles']
9121,best in flight air quality for a long flight,"Great ground and inflight service . Well maintained, clean, very comfortable business class . The Boeing 787 dream liner had the best air quality that I have ever felt in many years . On time service with good food and wonderful crew. The Toronto airport is also an efficient, practical and friendly place .",AirCanada,trip_advisor,['Assurance']
9122,Santiago to Mumbai Flight,"The in flight audio system needs a revamp as I had to change my seat for this 20 hrs flight. Also, the stopover at Rio was pretty long and tiring! I also felt Boeing 777 is not a good flight for such a long journey, hard and narrow seats arent comfortable for a sleepover",Emirates,trip_advisor,['Tangibles']
9123,Great flight!,Returning from a week of R & R and our flight couldn't have been better. Felt safe and assured. Staff was friendly and informative. Everyone was wearing a mask and staff wore gloves appropriately. One of the smoothest rides ever! I wish fellow customers could follow rules but society is rude in general at this point. The flight was great!,SpiritAir,trip_advisor,['Assurance']
9124,Basic but did the job,Did seven flights in all over three weeks recently. The International flights did the job but meals basic seat leg room thought a bit small. They came round with beverages regularly. The five internal flights were again OK but any food had to be paid for and didn't look that appealing. One of our flights was delayed but give them their due did everything they could to help us catch our connection. Would use them again but not one of my favourite airlines.,United,trip_advisor,['Responsiveness']
9125,Nice experience,"It was really nice experience in every thing. Everything was perfect except only one thing, one of my bags had lots of damage and it had been opened for security check in DXB during the time between the two connecting flights.",Emirates,trip_advisor,['Tangibles']
9126,Mr Pete,"Very impressed with Spirit, but it's not for everyone. If you are a person who is independent and only likes to pay for what you want then Spirit is for you. Staff is friendly and capable. If you need pampering you may want to look elsewhere.",SpiritAir,trip_advisor,['Responsiveness']
9127,Life saver,I would like to take the time to give a very very very special Thanks to Mi at the Dallas Southwest airlines center. She went above and beyond to make sure my son got his baggage in time for next flight which was a 45 minutes turnaround. I can't explain how deeply grateful I am to you Ms. Mi 🥰 Thanks a million. 5 stars I will recommend Southwest to friends and family,SouthWest,trip_advisor,"['Assurance', 'Empathy']"
9128,"Good service, cramped conditions",Check in and flight attendants were excellent. The flight was on time. The only thing that wasn't pleasant was the cramped leg room in the economy cabin.,United,trip_advisor,['Tangibles']
9129,Cancelled without reschedule,We were leaving for the third time with allegiant . They cancelled us last year so we were using voucher to cover part of the trip and they did it again cancelling flight 6 hours before leaving by email without reschedule and possibility within 4 days... horrible service really desapointed not reliable will not use this company again even with another voucher that they send me had to leave in mtl instead with air canada!,Allegiant,trip_advisor,['Responsiveness']
9130,"Great experience.  Easy airport to get into; professional staff, clean plane; ontime flights","Had a great experience. Concord Airport is so easy to get in and out of. Close-by parking. The staff inside the airport and on the plane were professional, efficient, and courteous. The flight left on time and arrived a few minutes early. Loved that! And, the low fare is fantastic.",Allegiant,trip_advisor,['NA']
9131,Worst Airline Ever,"During our time in Latin America they twice changed our flights within days of departure. The first one they just scheduled 1,5 hours earlier (First time that ever happened to me) so that we had to change it to a much later one to be able to catch it. The second time, much worse, they changed our iterany so that it didn‘t make any sense (The arrival in Salvador is after our next flight from there booked with Avianca also so they could have known). When we tried to call them to change the flight we waited over 1hour 12min in the (quite annoying) waiting line before we gave up. We‘re still in the process to get out flight changed while we definitely have to stay over night in Bogota with the airline will not offer accomodation or anything. Never again, I wonder why an airline like this is part of Star alliance.",Avianca,trip_advisor,['Responsiveness']
9132,Checked carry on,During my mobile check in for my flight tomorrow it said there is a full flight and gave me the option to check my carry on for free. When I get to the gate will they still have to check it or am I allowed to bring it on the plane and try?,UnitedAir,reddit,['NA']
9133,Deceptive cancelation policy,Frontier Airlines set me an email prior to my flight indicating if I cancel the flight Iand receive 50 dollar voucher good till the end of the year for future travel as well as full credit for my unused trip. Trouble is travel was in march at the time of covid . Reality is credit is only good for flights booked in 90 days of cancelation. No where that I could find in cancelation email was it indicated that credit was only good for flights booked within 90 days of cancelation. Flights are avaliable in March of 2021 but cannot find any flight I can use that will allow me to travel without spending alot of additional money just for info my travel value of my unused flight was 320.00 I should have let frontier cancel my flight. I also spent over an hour on hold and was able to speak with someone they eventually hung up on me I had given my phone number to them but I guess the do not care about their customers My credit card company should have been able to recover but since I canceled nothing could be done. I will never fly frontier and I hope nobody else will,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9134,"Don't plan to be on time. However, overall extremely satisfied.","5* Top notch service, stewardesses, gate crew, pilots, they were all friendly and helpful. My baby girl thoroughly enjoyed her first flight, on Spirit Airlines!",SpiritAir,trip_advisor,['Assurance']
9135,Do you think there’s enough signs for the super elites?,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['NA']
9136,As pleasant as you can get when you have a fear of flying,"jet blue is always a safe bet. The staff is always nice and at JKF they have their own terminal. TV on board for every seat for free and snack, soft drinks as well. Leg room is average but not cramped",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
9137,First Time,First time flying Spirit Airlines and had a great experience! No hassles from ticketing to boarding and the flight was smooth and comfortable. The crew was polite and professional!,SpiritAir,trip_advisor,['Responsiveness']
9138,Harresment by the counter staff to senior citizens,"Myself was travelling from Ahmedabad to jfk via dubai with my wife. We have 3 check in baggage instead of 4 & one cabin bag with 2 kg excess weight. For this excess baggage, i devided in to two cabin bag. Than the staff on the counter said that there is no space in the aircraft so your cabin bag will go to check in baggage. We see that all other passenger were going with cabin bag. I have paid 500 dollar more for premier economy class & my return tickets are in business class. It means that the staff of Emirates are untrained & rude in behavior We are senior citizens but the fellow on the counter just want to harres us",Emirates,trip_advisor,['Responsiveness']
9139,On time and professional staff.,"I had not flown United in a few years and wanted to check it out. Took an early morning flight (745a) out of Newark down to Key West. Flight departed 20 minutes late due to deicing procedures, but we still managed to get to KW in 2:45 mins. The round trip left on time with no issues. I like that the attendants will allow you to move to another seat if available. I am a tall person and when I tried to book the flight, the seats with the most leg room were not available. On the plane, one was available, and the flight attendant allowed me to move to it. We checked bags and were able to get them quickly on both sides. All in all, it was a very good experience.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9140,Best way to use Companion Pass - most value,What is the best routing to use the companion pass? Trying to get the most bang for my buck?,AirCanada,reddit,['Responsiveness']
9141,Great return for our money,"This was a pleasant surprise. Everything was smooth and orderly. We got a nice meal, shocking these days in economy, free drinks too including alcohol. They actually had free movies and entertainment on board so it made the long flight a lot easier.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
9142,Family Gathering,"Going and coming, full flights, managed well, friendly service. Well Done! Great telephone services regarding boarding services.",SouthWest,trip_advisor,['Responsiveness']
9143,Awful ,I heard they were a good airline however our flight back from Athens to Greece had no amenities like our United and Delta international flights. No movies to watch on screens in seats had to download the app to watch anything. Food very meh. Seats in economy uncomfortable. Only good thing. Flights on time. Not a fan.,AirCanada,trip_advisor,['Tangibles']
9144,A Fine Experience,"Excellent flight, efficient and friendly crew. No complaints at all. In fact, fact I've scheduled a flight to Seattle from Boston this summer. I'll be flying Mint class and looking forward to it.",JetBlue,trip_advisor,"['Assurance', 'Empathy']"
9145,Basic econ,Okay so I have never been on a plane and I bought my ticket through student universe for basic Econ and it showed checked bags would be 40+50 so not bad but I see that wasn’t accurate and it’s 175$* 2 for a round trip which is 350 should I just upgrade to economy for 300 and pay the additional 2nd bag fee from there. Or should I do bundle three for 238 round trip for a checked bag and then again add my second checked bag to that?,UnitedAir,reddit,['NA']
9146,Good,Good airline that you can pick a seat I really like this airline and good window seat and seat and and table.,SouthWest,trip_advisor,['Tangibles']
9147,Mental and emotional abuse at the hands of JetBlue,"On July 8th 2021 I was originally scheduled to get on a red eye from Lima Peru to FLL and then I’d catch a 9am flight from FLL to ATL (home). The red eye leaving Perú was delayed I was switched from my 9am leaving FLL-ATL to a 10:55pm flight that same evening. I was given 12 hour layover with no apology or voucher or any kind. I arrived back at 8:30pm in FLL to make the second flight with the hopes of getting home. A man working for JetBlue at FLL, his name is Cassius (I remember noticing as it was unusual) shouted at me, quite rudely, that he would take the bag. He gave me no bag tracker or anything. Just said he’d take it and that’s how it’s done. That 10:55pm flight then turned into a 12:55am and then to a 1:46am and at that point I was told there was no guarantee the flight would make it and if I wanted to be rebooked for the one in the next morning bc the flights the next day were almost full. I was gutted. I asked if I could be please be given a hotel voucher since at that point I had been traveling for over 24 hours due to their delays. The two men at the gate said no and there’s nothing they could do to help me. I asked if the flight was really showing up and they said they didn’t know. At this point I felt an overwhelming urge to cry. I hadn’t slept in over 30 hours at that point flying since Thursday night and having so many delays. The entire time id been shouted at and made to feel less than at every opportunity despite me having remained kind and respectful as I know they deal with a lot (also I’m a global service relationship manager for a major corporation so I know this world very well)… I was treated nothing short of a parasite. Of a diseases that no one wanted to get near. I was talked down to and reduced to tears at any opportunity. Another female gate agent came by and heard me, in my mess of crying, explain over and over again how I’d been traveling over 24 hours and she told the male agents that I indeed was eligible for a voucher for hotel and transport. I asked them to get my bag that was checked in and they said that would likely not be possible and that I needed to at best try with baggage. Remember the rude JetBlue baggage man took my bag and gave me no tracking. They put me on the 9am flight for Saturday (putting me at 3 days trying to get home ) and sent me off at 1am to go collect my vouchers and talk to the baggage office. At the voucher line, a sea of people were yelling and demanding refunds and respect etc. I finally get up there and am forced to explain my situation to several people. They tell me to go to baggage office while they handle my vouchers. I go downstairs to get my baggage matter handled and walk behind two customers losing their mind as their bags had been lost. I ask if someone can help me as there were some people not working with them and a woman looks at me and goes “you need to wait”. At that point , mentally, emotionally and physically drained I burst into tears. Suddenly they pretend to want to know my situation. The first woman couldn’t find my bag. The second person tells me it’ll be available if I show back at 4am. A third person tells me it’ll be transferred automatically. A 5th person just tells me to come back tomorrow (the day of my new flight) and ensure my bag is located. As it was about 2am at that point and I had to be back at 5am — I just wanted to leave and try to sleep for 2 hours as I hadn’t slept in over 30 hours at all. I didn’t have a right left in me. I get to the hotel , freshen up and go to sleep. I wake up in time to take an Uber (paid out of pocket) and get to the airport at the baggage office by 5:35am. The lady tells me that my bag was registered to the original connection in FLL I couldn’t make due to the delays in Peru and tells me to just check when I get to atlanta. I try to explain to her what I had endured through all of this fighting back in the tears. At this point I can tell she’s annoyed. My asking is a nuisance. The potential tears coming disgust her. She wants me gone. I’m exhausted. I can’t fight — I leave with what little I know. Long story short I’m getting home 3 days late and no one knows where my bag is. While I know they’re things and things can be replaced — I break my back working to afford the things I took and most importantly bought. I hand picked and curated every gift with so much detail for those I love and worked so hard to save money to get to do this trip and bring back those items. I’m officially not just broken, because the emotional and mental abuse from the JetBlue team was beyond toxic — but heartbroken that I may never get my bag again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9148,Worst Airline ever!,This was my first time traveling on spirit airline and of course my last time. I had brand new carry on set of luggage that is completely ruined now. I just purchased this luggage a couple days before my trip. Spirit airline just let me know that’s normal wear and tear on it and they’re not responsible for anything. Do not use spirit airlines it’s not worth the headache. Time to contact local news channel.,SpiritAir,trip_advisor,['Tangibles']
9149,Buen servicio y puntualidad,I had a great experience while flying to LAX. I don't normally do it first-class but it was a great and friendly experience for such a long flight. I personally have confirmed Avianca y an airline that characterizes for getting almost always on time or before. The only downside are their prices on some flights originating in SAL.,Avianca,trip_advisor,['Responsiveness']
9150,Great airline ,For all those naysayers or negative reviewers you all should understand that you are not paying close to what big carriers charge. So stop complaining about nickel and dime charges. To me Allegiant allows us consumers to fly nonstop to routes big airlines don’t want to fly because they are not profitable enough at very reasonable fares. Additionally they actually waited for passengers stucked due to very slow and long security lines. Kudos to Allegiant and their crew. Keep doing the right thing. And thank you for serving us well.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9151,The flight attendents were cheerful and the flight attendent lead was fun & funny.,"My flight from Orlando to Detroit was a one stop flight, stopping in Atlanta. All the attendants were cheerful, but the lead flight attendant from Orlando to Atlanta was cheerful and fun and funny. She was a delight. Both flights went very smoothly, from checkin to arrival in Detroit.",SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
9152,Do not choose Frontier airlines,"They charged me $100 extra for my small carry-on duffel bag when American Airlines didn’t even bat an eye at my bag. I purposefully packed super light so that I wouldn’t have to worry about this. This bag could have fit in my lap it was so small, but it fit perfectly in the overhead compartment so there was no reason to charge me extra. They also make you pay for a snack and drink, which you get free from every other airline. And they harass you while you’re on the plane to sign up for their travel rewards card. The flight attendant went down the aisle twice trying to force applications on people. I will never fly with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
9153,Air Canada Business Class!,"Love the business class experience in Air Canada flights. I have flown business class in several airlines, but like Air Canada the most. The flat bed seats are convenient and user friendly. Choice of meals, wine and spirits par excellence! Staff in general are friendly and courteous.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
9154,Otimo,"A aeronave que faz este percurso é nova e ótima , os comissarios muito educados e a comida muito boa , grata surpreza , recomendo .",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
9155,First and second flight,"We flew from Houston to Baltimore and back for vacation in Gettysburg. Flying in was the first time I’d been on a plane since I had back surgery in 1999. Everything has changed From the escort that met me at the door, to the desk attendant to the flight attendants, I couldn’t have been in better hands. Everyone who works for SWA was pleasant and very helpful. Made my experience very enjoyable. Will definitely fly SWA again",SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9156,Easy and Quick,As you know Southwest has a great boarding experience. Our flight from Ft Lauderdale to Cancun is one hour twenty minutes airtime. Left at 10am arrived at before noon.,SouthWest,trip_advisor,['Responsiveness']
9157,DONT FLY HERE,"Flying home this morning the ticket kiosks were all out of paper, and no one was there to help. The flight attendants were rude and all you could get was a cup of water everything else you needed to pay for. If you want to have a carryon bag you need to pay a 90$ fee. Then our flight in Denver was delayed an 1hr and a half, (nothing to compensate for it) the flight was also overbooked and 7 people who payed for the flight had to stay behind. The employees, were very rude and impatient with us when it came to our luggage. Before we boarded the flight we had to put our bags in a compartment to see if they fit. My bag fit, but I had a blanket wrapped around my body and the woman at the stand asked me to take it off and put it in my bag to see if it fit (which it didn’t). Thankfully it fit in my mothers bag or else we would have had to pay a 90$ fee when the blanket was already wrapped around my body and I was clearly wearing it!!",FrontierAirlines,trip_advisor,['Responsiveness']
9158,My Cat in-cabin almost died of anxiety,"Terrible flight, bad old airplane, insensible and unhelpful crew. Never use United again. Thankfully, my cat didn't die. but I was convinced that he was going to and we were in-cabin. I cannot begin to imagine how they are treated in cargo. I had booked a direct flight to make sure my cat was the least traumatized by it. He had flown before with Spirit on a 2 hours trip and even though he was a bit scared, he was ok. Now, I was hoping to have good experience with United Airlines in a 5 hours direct flight. Considering that United Airlines was more expensive, then should have better accommodation. I talked to multiple representatives that assured me the plane was equipped for pets in-cabin. When I got to the plane, the airline gave me the middle seat and the carrier wouldn’t fit underneath the seat…. I couldn’t even make the carrier get in between the seats, left alone place it underneath it. I talked to the crew and they gave no solution to the issue and told me, it should fit. (No, it didn't fit, my carrier was specifically picked with the appropriate dimensions that they have on their website). So I had to chug him into there and he was immobilized caused the space was so small. He got extremely desperate and claustrophobic plus anxious…. He started bitting the carrier to get out, and ripped the carrier on both sides, and got out of the carrier when we were in the plane. Plus cried the whole 5 hours. He was so desperate, I had never seen him this way. The space was so small that he got claustrophobic, and the plane was so old, that you could feel every move, and plus it was loud AF. I placed a blanket to cover the carrier and I was pushing him inside the carrier with my hand the whole trip. And in all of this, the crew was helpless. I called them a hundred times so they would help me in any way because I was desperate and they wouldn’t do anything, even after seeing my fingers bleeding (no first aid kit, no bandage). They downright ignored me, didn’t even give me food like the rest of the passengers because I was dealing with my pet. Finally, my cat comes out of the carrier after 3 hours fighting the whole thing, in which I let the crew know once again and told them it's not my fault since I had been telling them about the situation and they had ignored me the whole flight. So the supervisor finally pays attention to me and tells me if I could have him in my backpack…. so I was like, so you want me to suffocate him? Thankfully, I brought his actual appropriate cat-backpack which was perfect, my backpack was somewhere else in a closet because there was no space for my personal item, even though I had paid extra for my bags. The bring the bag and I placed Bubbles (my cat) in his backpack and he calms down like for 15 minutes before going back into full desperate mode once I place him underneath the seat. So for the remaining 2 hours I keep him on my lap inside the backpack, he gets out again through the mesh bubble, and I kept him with me for like 20 minutes while there was turbulence going on. I called those people to help again and they told me to try to restrain him, and only call them in case of an emergency (I thought that was an emergency, but seems like they didn't think that). So I tried to put the backpack altogether while holding Bubbles at the same time and get him inside again, then I point a full light to his face, so he would close his eyes. That worked for like the last 45 minutes of the flight, because he looked to the other side and closed his eyes. He never stopped crying though and the couple of times I had him on my arms, when I touched his chest, it felt like his heart was coming out of his chest. My vet later told me he could experience a heart attack, and I though he was having convulsions and he was having shortness of breath. Once I took him out of that awful tiny place underneath the seat they made me put it, he calmed down immediately. This has been the worst experience I've had with an airline, and will for sure never travel with United Arlines ever again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9159,Allegiant is a fair deal.,"Allegiant is a fair deal. Taking baggage does cost you each way....so consider that part of your ticket price too. Choosing a seat so you can sit with family or friends will also cost you extra. But, if you don't have any issues with those two things, its a fair deal.",Allegiant,trip_advisor,['Tangibles']
9160,EXCELLENT IN FLIGHT SERVICE BY EMIRATES,"Not my first time but EVERY time I fly to Kenya Emirates is the best airlines to fly with on this long destination flight time due to their top most connections(via Dubai), superb in flight service(food, drinks, entertainment, etc) and reasonable air fares(compared to most airlines servicing to Kenya)",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9161,If I could give negative stars I would! An absolute nightmare on,"Yesterday I missed a flight due to the agent at the bag counter. Our plane was due to depart in 40 minutes and she refused to take our bags stating we were “late”. We would have made the flight. She rudely told me I have to be at the airport three hours prior to flight. I had to get a hotel, pay to rebook $200 and I missed work and had to pay extra to now take a bus because I did not have a ride for today (since their staff made me miss my plane). Today we arrived at 245… their employee did not arrive at the counter until 330. (How about that arriving three hours prior to the flight?) There is a long line and the plane boarded in an hour (which apparently their staff will refuse to take bags) The first day they made us miss our flight they told us to call Customer service to which we did. I also chatted with an online agent who stated their employee was in the wrong. They told us we could file a formal complaint online and they would get back to us in 30 days. They would not resolve my issue that day. They charged us $200 to rebook… threatened to charge $260 for a “no show” if we didn’t rebook with them… (we were there and were refused service). If we didn’t have bags it would’ve saved us over $1000 (rebook, hotel, Lyft, bus ticket, missed day of work). Never again flying a budget airline and never again spirit. so mistreated by a service I pay for or in general. I have filed two formal complaints . Our flight was overbooked which is likely why she refused to take our bags…. Because the SAME awful person who refused to take our bags that day came in late the next day and took our bags at the same time she refused them the day prior…. So I guess it’s a double standard? Also on the bus a girl had a small turtle in an aquarium which was approved by tsa. She was on the plane… they made her get off and “dispose” of the live turtle because even though it wasn’t on their “disallowed” animals it wasn’t on their list of “allowed” animals. The entire staff were rude. When calling for boarding they were rude stating “hurry up let’s go” over the intercom while their was a long line boarding. Hurry up and get in line to be mistreated by unprofessional staff. The flight attendants rolled their eyes and spoke condescending to staff. I spoke with spirit and they literally did not care and then acted as if it was an act of god that they gave me a measly $50 voucher to fly with them again before June…. I want a refund. Not a crappy voucher to spend more money with them. The higher up you go the corporate ladder the less they care. Stay far far away!! I would rather drive from New Hampshire to Florida then ever fly spirit again!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9162,PEOR AEROLINEA DEL MUNDL,"PEOR AEROLÍNEA DEM MUNDO, yo no suelo hojas en esta Avianca porque he escuchado muchas malas reseñas de ella pero como no tenía dinero para costear otra le acepté a mi amiga ir en esta.Fue la peor decisión de mi vida el vuelo se retrasó una hora, perdí mi vuelo de escala el avión fue incómodo los asientos eran pequeños en aire no funcionaba y el aterrizaje fue horrible.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9163,Poor communication regarding delayed baggage,"Our baggage was removed because the aircraft was overweight, however we were not told this until we landed and the baggage did not arrive in Lima with us. Unfortunately, much of what was removed was for premier passengers as it is put in last in order to remove it first. Most of us were flying on to other countries on other airlines on different itineraries as well. First we were told that the bags were put on the wrong flight to a different city and that they may arrive later. Then the airline told us that the bags were removed and may be on a later flight. The later flight didn't arrive because of weather. Thus, we missed receiving our bags and got on our United flight back to the US to 2 different cities. I was not going home, but going to NYC on business and pleasure and needed my clothing, but had nothing but what I was wearing. For over 2 days I kept calling to get the status and had little info of where my bags were and when they would be delivered. Even after delivery in NYC was confirmed, they couldn't confirm when they would be delivered to my location and I was moving between my daughter's apartment and a hotel, so this was critical. Avianca baggage service told me to buy what I needed and they would take care of it, but wouldn't tell me how much to spend. I had nothing - no clothing and no toiletries and a formal business dinner and 2 days of business meetings. So I wasted about 4 hours shopping for a pair of jeans, underwear, a dress and shoes. I did my makeup at a Sephora in the Oculus to avoid having to purchase makeup. My luggage was delayed on a Saturday morn and arrived at my hotel on a Monday evening. I spent $550 on items, and after great great difficulty, Avianca is covering $200 (I have yet to see the $$) and my credit card insurance is covering $300. Very very disappointing - people were nice, but baggage service line frequently dropped the calls, people did not have answers, spent hours on hold in total on multiple calls. I won't fly Avianca again.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9164,poor costumer service,"this was my first trip with Spirit , on my return from ATL to IAH did i see that my Samsonite suitcase was damaged the wheel was broken. I went to the office at the baggage claim and a lady working at he lost or found bagage from Spirit was not showing any interesse in my problem, she indicated a wall with an app to go on for claiming a damage.I used the app and until today +- 2 months later no reimbursement",SpiritAir,trip_advisor,['Responsiveness']
9165,The economy flights,We miss the direct to Atlanta flight. Every time we fly more people get on through special arrangement- mostly by paying more.,SouthWest,trip_advisor,['NA']
9166,Trip from hell with FRONTIER,Got to Puerto Rico airport for a 2:30am departure and didn't depart until 5:30am and when I got to Miami for my connection I didn't depart until 5:30pm all those hours in the airport and didn't get even a glass of water!!! They charge for carry-on then they make you check in your carry-on!!! Awful service,FrontierAirlines,trip_advisor,['Responsiveness']
9167,Good Flight,The ride was smooth. Although they airline change my seat without notifying me therefore the flight attendant gave me a window seat instead.,SpiritAir,trip_advisor,['Responsiveness']
9168,"terrible customer service, travel agents and the company itself- it is a terrible company.",My flight from LAX left late therefore I missed my connection to Quito -Ecuador and they just said oh due mechanical issues the plane arrived late so without even asking me they just booked another flight for the next day and another delay in Columbia and almost missed my flight again because Avianca said oh at the last minute the change the gate so we had to wait for a while inside the plane. Agents are very rude!,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9169,Great experience- bring a back pillow,"good value for the price , come 3 hours early, bring a pillow thier seats does not go back for sleep on some planes, bring a mask",Avianca,trip_advisor,['Tangibles']
9170,Allegiant switch and bait,We originally booked roundtrip flights in June and then they were changed for 2 hours later. Bait and switch. When we checked in my friend noticed the luggage was not going to the back. Second clue. We were then notified of a 5 hour and 26 minute delay. We had lot of parents with toddlers stuck in the airport. We actually left 7 hours after the second departure time or 9 hours after our original booking. We could have drove home faster. It took an hour to pick up our luggage in Cincinnati. We will drive next time. We lost a whole day with Allegiant and time is precious. They gave us an 8 dollar voucher for food. Have they ever bought a meal or 2 at the airport since we we there for lunch and dinner. The plane clapped when we landed and the clueless pilot said it was a smooth landing. We all laughed . No we were happy to have finally landed on this bus transport in the air. The staff were nice but did communicate very well. The passengers had to communicate to each other. We had a 30 minute updates that said we will have another 30 minute update.🤔,Allegiant,trip_advisor,['Responsiveness']
9171,I was deceived.,"I bought a ticket that included a suitcase, but they charged me 76 dollars for the suitcase when I arrived at the airport.",FrontierAirlines,trip_advisor,['Responsiveness']
9172,"Confortable vuelo directo Buenos Aires-Bogota, la comida podría ser mejor.","En general, el vuelo fue bueno y lo mejor es viajar directo de Buenos Aires a Bogotá. Odio hacer transbordo en San Pablo, Lima o Santiago!!. Había mucha gente para el check-in, el personal siempre fue amable. Lo unico a mejorar en este vuelo directo es la comida, podrían servir un almuerzo o cena completa en vez de un sandwich y un bombon... Claro, la tarifa fue MUY económica.",Avianca,trip_advisor,"['Assurance', 'Tangibles']"
9173,My new spirit for Spirit Airlines,I noticed Spirit Airlines has improved everything spaciousness customer service cleanliness comfort cost of flight for travelers flying it's the best price ever in the history sense Southwest early beginnings spirits nationally advertised prices hiding luggage prices and snacks drinks even water which I can maneuver around and add frequency of travel to my year thank goodness for Spirit Airlines,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
9174,Great family trip experience,"Easy parking, smooth and polite security lines, calm gates, easy baggage claim - who can complain?! Our family of 5 enjoyed the slower paced airport travel. We especially liked the walk-ability of the Alamo rental lot in SFB and the long-term parking at ABE! The plane was a smaller jet than we were used to and there were no video screens in the chair backs but it was a short flight. Be prepared to pay for everything on board. The plane was clean and the seats were new looking (leather?). The pilot and crew were friendly and the ride was smooth.",Allegiant,trip_advisor,['NA']
9175,Worst Customer service ever,"Calling Air Canada Customer Service is impossible, I have to change my flight but the online option was not available, spent 2 hours waiting and still was not able to solve my issue. Impossible to get live agent on the phone. Frustrating. I will never ever use Air Canada again.",AirCanada,trip_advisor,['Responsiveness']
9176,Valentines Sale,I remember a few years ago Emirates had a BOGO or similar sale around valentines day. I haven't seen anything yet. Does anyone expect this to come back again? Waiting on buying a flight for June/July in hopes we can get an additional discount.,Emirates,reddit,['Responsiveness']
9177,Nothing But Robbery,"I have purchased my ticket through Delta app on my phone and ticket price for first class ATL-FT was $646.00 I had $37.00 e credit for perevious flight and decided to use it toward this purchase, I have completed purchase and final ticket price confirmed $609.02 after credit applied and taxes. when I received my credit card statement I saw they have charged $809.02. I called Delta customer service after been on hold for 3.1/2 hour representative told me that they have charged penalty of $200.00 for use of $37.00 e credit I had. I DO NOT KNOW WHAT SHOULD I SAY!!!! Except bunch of thief take over of this company and treat people and customers like a fool. who will use $37.00 credit if they knew and delta was disclosed it will be charge for $200.00. I have been using delta for entire my life , their customer service, inflight service and prices become nightmare and got worst every years. They have No decency and class to provide explanation for charges before people purchase their tickets.I would not use delta and NOT recommended . Just careful and DO NOT listen to their false advertisement claiming NO cancelation and change fees. ALL LIE!!!!!!!",Delta,trip_advisor,['Assurance']
9178,The apologies we received from Air Canada,"The apologies we received from Air Canada. Please, do not hold your breath to use the coupons or discounts that Air Canada customer service offers as an apology for a canceled flight or terrible inflight service. These are just silver clouds that will disappear when the next flight Air Canada flight passes over your head. Long story short, in April 2019, our flight back from vacation to Barbados was canceled. Air Canada puts us in a shabby hotel for one night. Dinner served was simply gross and unworthy of one of the worst cafeterias imaginable. Food poisoning followed a few hours after eating the meal. The next day, we had a flight home without food or entertainment. Red licorice and small bag of peanuts were the only thing we were offered. No entertainment system available on the flight. No music or movies simply Nothing. Clearly, Air Canada had calculated that it was not worthwhile to refill the plane with food to replace what had been left on the plane for 24 hours, and ensure that their already disturbed customers would be treated with the respect they deserved. Air Canada would instead issue discount coupons with so many exclusions rendering them almost impossible to be used for most travelers. Air Canada as they had planned offered all passengers a 25% discount for a future flight, for the cancellation of our return flight, and an E-coupon for the terrible service received during the replacement flight the next day. Clarification on the benefits of these so called compensations; The 25% discount is applicable on the regular price before taxes and service for a future and new reservation. In the text accompanying the discount info, it is even stated that discount prices sometimes available will surely be lower than the offer of 25%. And, that we the customers have 13 months to take advantage of this offer. The 100$ E-coupon must also be applied to a new reservation with Air Canada at the regular price and we have only 12 months to use it. And only on full price flights from Air Canada. Not Air Canada Vacations or Air Canada Rouge. If you have the misfortune like us, to have already booked and paid your next vacation ... too bad. Understanding this fact, it was suggested to us, by an Air Canada phone agent that we asked for our so called compensation to be transferred to Air Canada Vacation so we could at least get up-grades on the flights of our next vacation. This should be a very simple solution for anyone with a keyboard under the eyes and a little authority. Of course it never is with Air Canada. It must be understood here that it is Air Canada (parent company) that sends these pseudo compensations, even though the flight was with Air Canada Red. And to make matters worse, our next vacation is with Air Canada Vacations, on an Air Canada Rouge flight, though. Three legal entities created to separate profits, losses, expenses, taxes and make the direct contact of the mistreated customers absolutely impossible. So, in the meander of their ""customer service"" offices they all send the hot potato to each other trying to find reasons for the “possibility or the impossibility” of transferring Air Canada compensations to Air Canada Rouge or Air Canada Vacations. It must also be understood that the only way to communicate with them is through a generic email address. No employee has a personal email address or phone line. So, after some 30 e-mails back and forth, we are still waiting for the solution that should come ""shortly"" according to their multiple answers. In conclusion, Air Canada has organized itself so that their apology compensations are never usable. They do not care about customers who dare to ask them to respect their offers of apology. How sad it is that customer service has become a mirage. And to think that we will only have them after the purchase of Air Transat. OMG… I will come back to you if the Jet-Stream turns in our favor. But as I said, do not hold your breath too long.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9179,Need to provide death certificate for flight credit,"I had to cancel my flight due to an emergency( loss in family). I reached out to Frontier Airlines regarding flight credit. I was told that I would have to submit a death certificate of loss loved one in order to get credit (not refund.) This is terrible, tactless, and very harsh. Will never fly with the company again.",FrontierAirlines,trip_advisor,['Responsiveness']
9180,Crew not doing their job,Flight was fine both to and from but on the way back to MSP it got rather uncomfortable. The plane was not full so passengers were allowed to move a bit to allow others more room. I and my wife moved up a row to aisle seats but an entitled young girl moved also to the window seat and proceeded to lean against the window and put her dirty shoes on the middle seat. i tried to gently push them off as the germs she had on the shoes is unbelievable. She was upset so i thought the stewardess would tell her to put her feet on the floor and buckle jup but they ignored the unsanitary problem. This was one rude young woman!! Made for a uncomfortable 3 hours.,SpiritAir,trip_advisor,['Responsiveness']
9181,Felt like Premium,"This was hands down the best flight experience we’ve ever had. Lovely touches like the welcome drink and the fact we got a choice of starters made us feel like we were travelling in a higher class than economy. Also, the food was really good! The movie selection was also excellent and the TVs a good size. Time flew by, which is a true compliment as I travel a lot so long haul flights are no longer a novelty and can be a drag.",Delta,trip_advisor,['Tangibles']
9182,GREAT FLIGHT,"Flew out on 3rd Nov.Check in was fast and efficient. Lovely smooth flight. We were seated to the rear of economy cabin. Plenty of legroom. Entertainment good, lots to choose from. Didn't eat food so I cannot comment. Flight was on time, staff were friendly.",Emirates,trip_advisor,['Responsiveness']
9183,Automated impersonal computer generated customer service,"Made reservations in March, need to change information on passenger for June Flight. Impossible to talk to a representative ""they are assigning some one???!!). Nothings ever happens, no response and no way to solve an interactive problem with their ""chat referrals"" etc. Have tried Twitter, Delta Web Sit, phone (they have the nerve to say it will be a 2 hour wait). Why bother. A large company that can't solve a simple problem unbelievable. Southwest is always available and has clear instructions and resources. I'm going to the airport and confront their representatives before my trip on June 21. The Internet is full of no response reviews!",Delta,trip_advisor,['Responsiveness']
9184,Entertainment System not working on 9-hour Air Canada Flight - Disappointing,"While on a 9-hour non-stop flight from Honolulu to Toronto, I was looking forward to having some time to remember a wonderful two-week vacation in Hawaii as well as use the in-flight entertainment system to help pass the time. Regrettably, I was unable to use the entertainment system as the headphone jack was jammed, precluding my ability to receive audio from the system. Certainly disappointing. I did bring it to the attention of one of the flight attendants with a request that this be brought to the appropriate person's attention so future to save disappointment for future passengers. Lo and behold, with 2 hours left in the flight, a number of the screens became non-functional, in addition to mine. We were advised that a fuse had blown. The flight attendant indicated she could only fix the issue by resetting each fuse individually, and that her ability to do this was limited to doing so only once. Air Canada, I would ask that along with ensuring your planes are in safe operating order, that focus also be given to ensuring equipment impacting the flight experience for customers, such as the in-flight entertainment system, be attended to as well, especially for flights in excess for 4 hours. Other than these 2 annoying issues, I was grateful for an uneventful direct flight, and a capable crew.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
9185,Don’t fly allegiant! ,They totally suck. Customer service is beyond bad. They would not let me check my bag and told me it was an FAA rule. It is NOT!! It’s an airline policy and apparently they can’t keep bags straight so need to only collect one flight at a time. They are unprofessional and unfriendly. I would much rather pay more for an airline that has some level of customer service. This airline DOES NOT!,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9186,Family Trip to FWB,"Great prices on tickets, but you get what you pay for. The South Terminal at Austin was pleasant and staff very friendly. Biggest complaint is that the direct flight to/from VPS was consistently delayed (going and coming). The delays were due to daily thunderstorms in Florida and Allegiant failed to plan accordingly. Staff on the flights definitely need to lighten up!",Allegiant,trip_advisor,['Responsiveness']
9187,Refund revoked,"This airline has the worst customer service department of any company in any industry. Yes, worse than the Social Security office. I called 3 days in a row to book over the phone to ensure that my refund code was used correctly. When you call, the greeting states, “We are experiencing higher than usual call volumes. Wait times are over thirty minutes. Call back later.” I called 5 times on the 10th, once on the 11th, and finally 5 times yesterday, the 12th. The 4th time I waited all the way through the prompts and just hit the ext for new reservations. As I was completing, my booking I was told that my refund cancelled on the 10th and not the 11th. I said, “ I would have booked on the 10th, but your message says to call back and I did multiple times with no luck.” They already charged me a cancellation fee due to the late notice when a soccer tourney was cancelled for CovId-19. Now they want to keep the other $1100 plus for free? Cheap means cheap all the way around.",FrontierAirlines,trip_advisor,['Responsiveness']
9188,Nightmare!,"Traveling due to family sickness, layover in Atlanta for 3 hours due to weather conditions in Fort Lauderdale, which is.out of control and is understandable. The problem was , it was supposed to be a connected flight to Puerto Rico, I ( as all other people traveling with this connection) was informed that the same airplane will be the one traveling to the island, wrong! When I finally arrived the flight had just left , leaving me and others stranded!!! Thank God I had book my flight straight with the airline and took precautions for any eventuality, so it paid off and the airline booked me for the next available flight which was at midnight . So at this moment still waiting - more than 12 hours since I arrived at Atlanta, but I will finally get to my destination. Lesson learned: 1. Always booked straight with the airline and paid the insurance to change flights , etc. 2. Apply for refund. 3. Do not believe what the personnel at the check counter ( boarding) promise you, talked to a supervisor, and write down their names ( which I did). 4. First of all be always polite and firm, not disrespectful. 5. Learn from your experience.",JetBlue,trip_advisor,['Responsiveness']
9189,Easy flight,"Such an easy flight using Delta from Atl to Grand Cayman as every seat has a screen. On the way down I watched the movie, Judy and on the way back Parasite. It filled the time! Thank you Delta!",Delta,trip_advisor,['Tangibles']
9190,"Very good except for arrogant and unhelpful ground staff, so one star less",While everything about the flight and crew was exceptional it was all spoiled by a lady I contacted for guidance to immigration counter who not only refused to help but treated a 65 year old man like he was her spoilt student or like I was in her house begging. I did not get her name but she was on duty at the arrival gate Emirates Help centre on 17th midnight when my flight from Copenhagen landed inn Dubai. I had flown in between copenhagen - amsterdam and paris - copenhagen during a two week period by 2 other airlines where in every one jumped out help the passenger and had never once met such an arrogant lady in my entire 35 years of flying life. I have given one star less for Emirates just because of this lady and if you have not received any complaint from others it is only because no one else bothered because she was equally arrogant to most other passengers.,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
9191,Air Canada doesn’t reimburse my expenses,"Worst airline in the world. Air Canada canceled my flight and booked me a new flight but a day before of my original flight. I spoke to their representative and I was told that I will stay in Toronto one day and I will be reimbursed. (specially for a decent hotel) It has been months, finally Air Canada said that they will not reimburse my expenses. My case number is (CAS-5300280-C7Y8B0) Shame on you Air Canada. I booked many flights from Canada to Europa but this is my last one. I am still expecting a call from one of your managers. I am hoping that you will not make this mistake.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9192,WORST OF THE WORST!,"Where to start, 1st flight was delayed 2hrs for machines which caused it to be canceled, so they missed their next flight connection. They did not rebook our son (a minor) and the next days flights were sold out. Absolutely no solution whatsoever he has to find a ride to Miami and pay for a different airlines. I would recommend every employee jump ship and not worn for such a lousy, unsafe and unprofessional company. NEVER FLY SPIRIT UNKESS YOU WANT HAND ME DOWN PLANES, hand me down schedules and hand me down staff.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
9193,Jetblue Reps were Extremely Unpleasant,"This was an early morning flight, first out of FLL to KIN and I'm not sure if that's what accounted for the unplesantness of the staff. The ladies at the check-in desk, particularly Jamaicans were so inhospitable. It shames me to say my fellow countrymen treated me as if I wasnt a paying customer, telling me to step away from the desk, step to that side as if there's a line (I cant see) that I'm crossing, move here, we cant help you, just AWFUL. To add insult to injury our bag was left behind (understandably) but the sheer confusion, miscommunication, and wasted time it took to recover made the entire ordeal not worth taking this airline. It's an airline I've used for many years, in fact it's a preference for certain trips but this was very off putting.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9194,"Delta to customer: ""NEVER CALL US.""","Delta Airlines customer service has deteriorated from irritating to horrible. I was just told that my hold time will be ""less than 3 hours and 26 minutes."" No offer of doing a callback. Last week, they told me that my hold time would be 2 hours. I actually waited for an agent, and none ever came on the line, even after the two hours. This is the result of a management decision to understaff their customer service system. The human agents do a fine job whenever you can actually get one on the line. I was calling because Delta had changed a flight--for the third time--to an itinerary that did not work. Their system would not let me modify the flight online and instead said I should call customer service at 800-221-1212. These days, that is a line that leads to nowhere. End of rant...for now.",Delta,trip_advisor,['Responsiveness']
9195,Easy trip,"Perfectly pleasant flight, attendants, had no problems at all. Southwest for the most part has never disappointed us.",SouthWest,trip_advisor,['Assurance']
9196,Worst Airline,"This airlines promotes itself as a “low cost airline” but they are just as expensive, if not more expensive than regular airlines. I rather fly with a more “expensive” airline, but at least I know the airplane will be better, more comfortable, and the fees upfront, instead of paying a “low cost” for the ticket and then get screwed with all these extra charges that add up to the same thing as a nicer airline, I had to pay $165 for a checked bag, on top of that the planes are small, stinky, and crappy. This will be the first and last time purchasing from this airline.",FrontierAirlines,trip_advisor,['Tangibles']
9197,"Un desorden brutal para llamar, bording Somos sardinas, las almohadas son papel","Ya tiene sus años el avión, y no tiene internet un transatlántico sin Internet cumple la función pero es un embole, el sistema de entretenimiento decadente, y la tripulación tampoco son tan amables, la verdad estoy bastante desilusionado del vuelo, esto podría ser un placer o cumplir una función a su vez la comida mala, y cuando elegí el asiento me lo cambio, un garrón total. Asientos bien en cuanto a comodidad. Pero me pusieron en un asiento del medio…. No se como agradecerles el sándwich a estos pelotudos y el abordaje fue antes de la hora y mal no tenía Mucho control en vez de hacerlo de atrás para adelante lo hicieron al revés bastante ineficiente, después, No recomendable viajar en Avianca la próxima pago 100 dólares más y viajo en Iberia o en Air France.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
9198,Perfect,It's a long way from the UK to Australia but Emirates made the journey fly by. The cabin crew were attentive and professional. The 22 hour flight was made bearable by the excellent in flight entertainment. The food is not the best but that's not a big issue. I was absolutely delighted to have 3 seats to myself on the Sydney to Dubai leg - 14 hours of being able to lie down. Heaven.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
9199,Air Canada is becoming one of the worst airlines,"Since the pandemic, Air Canada has gone from one of the best North American airlines to one of the worst in the world. Continues flight delays, changes to itineraries and a website that hardly works (worst in the industry) have made it a non-enjoyable experience to deal with them. Something has to change and soon.",AirCanada,trip_advisor,['Reliability']
9200,NO MORE UNITED AIRLINES,"I had to purchase a ticket for my family as a Ph.D. student for a conference. Because of Covid, everything canceled and I was not provided a refund but instead credited. When I try to use it no one helped me. If the trip is less than the original one, you lose your money. If it is more expensive you have to pay. As a Ph.D. student who is making 600 bi-weekly, this means I have to purchase two more tickets and lose almost half of what I had already paid (which is around 400dollars) . I had a one-hour conversation but no solution. NO MORE UNITED AIRLINES",United,trip_advisor,['Responsiveness']
9201,"Southwest is consistently on time, transparent,respectful to customers, and a great value.","Southwest is consistently on time, transparent,respectful to customers, and a great value. SW $0 baggage fees are superior to all other airlines. SW flight attendants are superior to all other airlines. SW minimum boarding time is better than any other airline I've ever flown. SW offers service & choice... OTHER airlines scrimp on costs & are punitive to customers. SW shows respect for its customers. I usually fly whichever airline offers the cheapest price, but SW is the airline I always trust. I hope they'll soon get all their planes back. SW has competent pilots & staff, & doesn't deserve to be punished for gov't or Boeing failures.",SouthWest,trip_advisor,['Responsiveness']
9202,Good Service onboard,"For the 2nd time, i booked Avianca ticket from YYZ - Toronto to SJO - Costa Rica via SAL - El Salvador. Onboard cabin crews in all of my travel sectors were doing a good job. Very approachable and smiling. Foods were not that great but of course still better than having it with fees. I would like to highlights the customer service of the ground handling staff, there’s always a good way in communicating to a passenger. Though i did enjoy talking to one spanish speaker in YYZ checkin who speaks english poorly but tried her best to translate using body language.",Avianca,trip_advisor,['Assurance']
9203,Be Aware Of Beverage Charges When Ordering,"As a Allegiant Always Visa card holder, received a free beverage for myself. The beverage ordered for my wife, the mixer...water....was $3.99 added for a total of $12.98! This was seen on my account after the fact. Customer service would not reverse the $3.99 additional. Best to ask the flight attendant what the charges are before the fact, since no receipt is given, nor told of the charged amount.",Allegiant,trip_advisor,['Responsiveness']
9204,Flight was a disaster ,"It was the worst experience every first they got us with a $80 round trip only ti get there and pay a additional $160 for bag and a seat they over booked the flight so my friends couldn’t get on the flight due to no seats available had to sit at the airport 7 hours and do a overlay flight to make it the next day, We almost missed our flight while waiting to board because they kept changing the flight without informing us no email no announcements or nothing the they charge for any snack on plane,No Wi-Fi,No Tv Just pure silence and no leg room it was a disaster",FrontierAirlines,trip_advisor,['Responsiveness']
9205,LAS Vegas,Great flight experience! Staff were fun & charming. Incredibly helpful and engaging. Really made the trip memorable.,SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
9206,Emirates Flight,"I am regular in taking Emirates flight as its plane, punctuality and inflight services are excellent.Most of the time I have flown on a Boeing 777 but twice on the A380.Emirates has the convenience of connecting flights to almost every corner of the world.Its inflight services like the quality of food, no of entertainment channels, seat space are great. On the 1st of December I had the opportunity to take an Emirates Boeing 777 flight from KL to Dubai a flight of about 6hrs 45 min.I noticed that the quality of meals had dropped a little.For example in a rice sweet porridge the rice was not cooked enough.Its not finding a trivial fault but I anticipated an overall improved quality being a regular flier. This does not mean it's excellent service, courteous air crew and a helpful staff is ignored. The flight was smooth and pilots were skilfull and regularly updating weather and other related issues. In Dubai itself Emirates has p Emirates.In this no other airline can match Emirates. Overall a friendly comfortable airline with excellent services.However recommend Emirates pays more attention to the check in staff.Though I have the Emirates frequent flier card which I forgot to carry on that day, they said they could not trace and credit points. I pleaded for a aisle seat due to my condition but they were not bothered.This is one area Emirates KL should focus as Quality of Management is customer is the main stakeholder. Hopefully in my next trip the ground staff would be more amiable and understanding",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
9207,The particular flight makes a difference,"Apparently which flight you happen to be utilizing makes quite a difference. The food to Dubai on this one consisted of dried-out chicken and rice and a second dish of undercooked pizza. There was no beverage service on a 12-hour flight. You had to walk to the galley and ask the stewardess for juice/water, etc. I had asked for ginger ale and was told there was none at that time - but I'm not sure if they were holding it for the meal service. The staff overall was perfunctory in attitude. I made a mental note at that time to skip Emirates Air unless I was flying at least Business Class. The one exception was the excellent entertainment service that helped the time pass. The return flight (EK 201) was better, but until they put in the extra legroom seats (not meaning you have to sit by the exit row or galley), I think I'd rather use a different airline to fly perhaps to Milan, then connect to Emirates Air for a shorter trip.",Emirates,trip_advisor,['Tangibles']
9208,"Flight Cancelled late, slept in airport, flight canceled again","Terrible experience on Allegiant. Missed a wedding of good friends because of this. Direct flight from Bozeman to Nashville departing at 6:30pm. Flight was delayed several times until finally cancelled at 11:30 pm. Bozeman is a small airport with no uber, lyft or cabs available and hotel room rates $300 and up. Flight was rescheduled for 2:30pm the next afternoon. Slept in the airport, boarded plane on time. Just prior to take off, they announced that they could not get water working in the on board bathrooms. This flight was then cancelled and not rebooked. Allegiant is refunding the plane fare and providing vouchers and gift cards but they are not worth the poor experience. Will never fly with Allegiant again.",Allegiant,trip_advisor,['Responsiveness']
9209,NONSTOP to Puerto Rico - YES!!!,"Not a bad deal - no frills, yes you have to pay for luggage (even carry on), seat assignments, beverages/snacks; but for the price of 1 ticket on most any other airline two of us flew to San Juan on Allegient! Flight crew were very polite and personable, plane was clean and new. Flight schedules are limited, but will fly with them again!",Allegiant,trip_advisor,['NA']
9210,The best airline I have ever flown,"I have flown on over 20 airlines and have been a JetBlue customer for over 10 years now and they never disappoint. They have unlimited snacks, a TV in every seat, extra legroom and their flight attendants are professional, courteous and are always accommodating. Out of all the airlines I have flown Jet Blue also has the best on time schedule, when things do go wrong, Which happens, they will make it up to you with credits or other flight arrangements, I will always be a dedicated Jet Blue flyer.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9211,Flight experiences,"I grew up in Az & have family & friends there still. I have been in Ill for may years & prior to 5 years ago I visited perhaps once per year.The last few years I have wanted & at some points needed to go to there much more than in previous years & I must say that SWA has more than once saved the day. Although the ticket prices for last minute travel to Phx aren't typically great savings, the fact that I can check 2 bags when necessary & can change my flight without penalty is by far a huge savings in itself. I am grateful for SWA. Thank you",SouthWest,trip_advisor,['Responsiveness']
9212,16 hour is a long time but it was really a good flight,"Our seats were technically the new Polaris Class which sort of a combination of business and first class but TA does not list that separately here. Our flight boarded quickly and we left on time. Within an hour or so they were taking lunch and drink requests. I chose a pan seared hake with vegetables and rice, my wife had the beef short ribs, The salad before the main course was sort of an Asian inspired one and also a nice large shrimp cocktail also was good. Wine choices were decent. I was not impressed with the IFE, the choices were pretty bad but maybe it's just me because I don't enjoy Marvel comic book movies which were all out this summer. But even the older classic movies choices were pretty boring. I mostly read books. Flight was not too bumpy, only a few spots. I wish the crew would not assume everyone wants to sleep after lunch and dim the tinting windows down and lock them in that setting. I had to ask twice for them to unlock my windows so I could make them brighter. A good flight but for $3600 everything other than the weather should be.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9213,Flight was fine - no issues,"Flight was on time and no issues. I was able to upgrade my seat location at the airport using the Delta application so am glad that I didn't pay to ""choose my seat"". This is frustrating to have to pay for your luggage if you check it and now you have to pay to pick your seat ahead of time. I guess they are all doing this but it still stinks!",Delta,trip_advisor,['Responsiveness']
9214,trip to virginia,Usually on time. I just wish they would not allow passengers to put those heavy suitcases above my head. One guy hit me.,SouthWest,trip_advisor,['NA']
9215,Fly United!,Excellent airlines. Great personnel who are respectful and kind. They are always on time and flight attendants show up so the fight will not be cancelled.,United,trip_advisor,"['Reliability', 'Assurance']"
9216,Maravilhoso,"Meu esposo e eu viajamos muito e na nossa opinião a melhor companhia aérea é a Avianca. É uma empresa pontual, seus funcionários são extremamente educados e gentis, muito confortável, as aeronaves são muito limpas e espaçosas. E por fim ainda recebemos, assim que entramos, fones de ouvido, para assistirmos séries e filmes, com toda privacidade. Parabéns a todos os membros e funcionários dessa companhia.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9217,Absolutely horrible. Money trap now they used to be amazing. Not now and I fly every month or two.,Now all of a sudden there app dosen't work when purchasing.you have to call to book. They charge for having to call. The same carry on ive always used is now an extra $50. On top of that make sure you print your tickets before you go. It's a extra $5 per ticket. Notice they don't email the scanner square. I am highly disappointed and have been flying with them for years. The blond young lady behind the counter was so rude I was shocked. I work in customer service and it was by far the one of the worst experiences I've ever had. I flew up to Knoxville to bury my brother and while an extra $60 dollars was all I had it was my food money and gas. Basically told me I couldn't get on the flight unless I paid more.,Allegiant,trip_advisor,['Responsiveness']
9218,Terrible-don’t fly with them,"Flight was suspended from weather event in Dubai (probably related to the cloud seeding they are doing). Happened 3 days ago and told us the morning of our afternoon flight. Spent 4 hours on hold with multiple agents, was offered to get back to New York (we live in Miami and ticket was for there) with a low rated airline and told no refund would be issued for that flight from jfk to mia. Spent 8 hours at originating airport and offered no lounge to wait or anything else for our troubles. Will never fly with them again.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9219,It’s a pure con!,"I signed up for discount den to receive more discounts and ended up paying more than the most expensive airline. More than 5 different bookings they have stuck it to me. So basically I’ve had to pay for two different flights only to fly one of the two bookings. I have yet to receive a credit for any of the flights that I canceled within the four hour window that they give you which is a joke to begin with right there. They reel you in to think that you’re getting this great deal. I’ve spent 100’s maybe 1000’s of dollars re-booking flights because their website and app are a joke. The website runs at about 1/20 of the speed of any other website on the Internet. Sometimes you can’t even connect to the server. It’s very frustrating when you’ve already booked a flight and it takes you four hours to get on their website to change a flight, only for them to tell you you missed the four hour window. When when you tell them that there’s an integrity issue, and you’re giving them an opportunity to make it right they do nothing. NOTHING! All of their customer service is done overseas. Their highest tier of customer service has handled some of my issues, and they just outright lied to me about how they were going to take care of it. When I called back and spoke with another top-tier customer service representative, they said there was nothing they could do and that I would have to rebook the flight. I told them that the agent but I just spoke to you three hours prior promised credits that didn’t get applied. They said they had no record of it. MALARKEY! They were happy to book another flight for three Times the amount of the original flight that they would not apply credit for. I have spent so many hours on the phone with customer service trying to get them to fix my profile on my app. It’s been over four months now and they still haven’t fixed this heinous app yet. I keep calling back and getting the same promises and nothing ever happens. I think that’s the definition of insanity in the dictionary. I seriously hope that you read this and recognize the fact that you will keep your soundness of mind if you just go book on another airline. There’s really no not a better way to put it.",FrontierAirlines,trip_advisor,['Responsiveness']
9220,the Southwest flight tracker. Is a joke,"Checking my flight this morning, i found my first flight was delayed and would miss my connection. So I changed till tomorrow. Then, my husband checked and found both my flights marked « On time ». I would think this might have been my mistake, but I talked to a group of 8 or so who had had the same experience. Staff is nice enough, but if SW weren’t so cheap, I would not use them again.",SouthWest,trip_advisor,['Responsiveness']
9221,Excelente companhia área!,Excelente empresa aérea. Tripulação educada e atenciosa. Comida de bordo de ótima qualidade. Aviões novos e sempre limpos. Recomendo à todos.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9222,Trip to visit family and friends,"I flew Delta because of previous experience. I had a wonderful trip and an enjoyable flight. My only complaint was at the layover airport, Detroit, I had a short time to go from gate A69 to gate A25, it was a hustle but i got there then the trip to Pittsburgh was complete.",Delta,trip_advisor,['Responsiveness']
9223,Great Flight,"We flew to Minneapolis for our son's college graduation. There were not a lot of flights that flew straight through. Southwest had a great early check in online. We picked our seats as we boarded the plane. You could pick any open seat and if you did early bird check in, you were one of the first to pick a seat! It was a smooth process to board the plane. It was a short flight but they still offered a snack and drink. Our flight was on time leaving Atlanta and early on the return flight. It was a good flight and I would definitely fly Southwest again!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9224,"Scam. Don’t bid on spirit , they won’t give you the actual seats and they won’t offer you a refund.",We won the bid for the big front seats then we checked in and the employees in the counter said we will receive our our assigned seats at the gate. Now we are at the gate and no seats for us . They even offered our seats to other people when we already paid for those seats earlier today when we won the bid. The guy in the counter said it’s not his problem and we should just call customer service. They did not offer us a refund for the money that we already paid.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9225,My Delta Flight,I really enjoyed my flight! The seats were comfortable and the on board snacks were nice! I love the biscotti!! I had a carry-on piece and I wasn't worried about whether there would be enough space to stow it. The pilot made good time and there was plenty of time between my flights to make my next connection,Delta,trip_advisor,"['Tangibles', 'Reliability']"
9226,Worst Airline Ever,"They delay the flight, then move the flight back to the original time without sending any notifications or updating to the flight boards at the airport. Zero sympathy after they caused me to miss the flight. You can't call anyone for help, you can only communicate with the worthless chatbot on their crappy website. Then when the chatbot can't help you, they transfer you to a worthless human that takes 15 minutes in between every response. They won't do anything to help you, and won't issue any refunds for the seat or bags that they originally charged you for. I don't care how desperate I am, I'll never get on another frontier flight, no matter what the price is.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9227,On time and efficient,"Allegiant is a no frills airline but their basic fares are low and they fly to smaller out of the way airports. My flight boarded on time and arrived on time and was efficiently loaded by using the back and front entrances. The flight personnel were professional and polite. The seats don't recline but there was a lot of legroom that makes up for that. Snacks are available but you have to pay for them. You have to pay for all small additional services that are normally part of the fare at other airlines. They also don't have flights available every day of the week. Still, I would fly this airline again particularly for small out of the way destinations.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9228,Airbus 220-300 Overhead Bin Space,"I have a flight on an Airbus 220-300. I bought a basic fare and am worried about overhead bin space. Upon reading about this aircraft online, it says it is a newer airplane that has enough overhead bin space for everyone. Can someone confirm if that is accurate?",AirCanada,reddit,['Responsiveness']
9229,"Pathetic , Pathetic service , poorly trained staff , confusion , chaos and  unacceptable service in business class","Flight # 221 , seat 7J date departed Dxb @ 02:50 am on 11 July 2022. Very disappointing and poor service in business class . It seems Emirates don’t have enough trained and competent air stewards and stewardess and it shows in their service . There is not a good thing I can think of when it came to service , the meal service were so chaotic and I did not get what I ordered from their menu (was told they ran out ) No one bothered to give me the mattress topper (which I got when I flew out of Dallas to Dubai ) Bathrooms were mostly occupied most of the time and the two times I used the bathroom - it were the crew that were occupying the business class bathrooms . Very disappointing when you have to pay so much for a business class seat only to make it a disappointing experience due to incompetent and probably not very well trained staff",Emirates,trip_advisor,['Assurance']
9230,"Online support is awful, can't make any changes to your flight,  and same as phone.","Awful customer service. Plane got delayed 4 hours, missed connection, had to stand in line at customer service in Denver w 1 person working to help 20 people in line. Got a crappy hotel room paid for and a $10 voucher for food. I called customer service on the phone while I was in line, said lines were full and hung up. Then had to wait at the airport in Denver for 30 min for the email telling me what hotel I was going to. Couldn't tell u at the counter! Couldn't do any changes of my flight online during the whole ordeal. And the whole carryon process is ridiculous. Every person has to put their bag in the luggage bin before u can get on the plane. Will never fly again.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9231,Don’t do it ! Avoid Atlanta airport as well.,"First flight before the Covid issue went fine about 4 years ago. Since then I had a last minute flight cancellation AFTER already arriving to the New Orleans airport and going through TSA. 4 days off work and trip ruined. Next I bought my attempted to fly roundtrip ATL to ORD , two awful airports . Left home at 11am for a 90 minute drive to the airport . A hassle parking then the delay was ridiculous at security . Missed the flight , closed doors as he ran up. Took a different airline ( had a pet ) about 5 hours later . Now as I type I have been on hold for 55 minutes as for some unknown reason Spirit has messed up my son’s flight home. They canceled his return trip calling him a no - show. Never ever again !",SpiritAir,trip_advisor,['Responsiveness']
9232,Cancelled flight due to having Covid 19,"I find it hard to believe i wasnt reimbursed my money back for a cancelled flight, due to having Covid 19. I provided all proper documentations.",SpiritAir,trip_advisor,['Responsiveness']
9233,Close seats,"Our flight from Wichita to Atlanta was fine but our seats from Atlanta to Lima were very close. As soon as our flight took off, the young lady in front of me lay her seat back into my lap. I asked her to please raise it up some and she did The food that we were served was delicious but the breakfast on our return trip looked like raw eggs. Our flight from Lima to Cusco was neat with the airport being in the middle of the town. Our return flight left Lima at 1:15 a.m. and we arrived Atlanta about 12 noon. It was so easy checking through customs in Atlanta with the kiosk and passports. We got home about 2 p.m. with a great experience of visiting Peru.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
9234,Pretty good!,"I was a little worried about flying this airline. We were told theres no tv, breakfast etc. I was pleasantly surprised that they had a TV, pretty good leg room (I’m 5’9), my back didn’t hurt at all cause the seats were really nice and they had good movies to pick from. Our flight took off at 7:25 so I thought that we would be getting breakfast.. especially cause it was a 5 hr flight. We didn’t get anything but snacks to buy. So that’s a bummer and why I didn’t give this airline a 5 star. I’m on a layover heading to Venice Italy in a couple hours on the same airline. I’ll definitely be posting another comment on how I liked that trip to. All in all, this is not a bad airline.",AirCanada,trip_advisor,['Tangibles']
9235,January vacation,The flight was not full. Plenty of leg room! Excellent price for this trip. Makes it even a better savings because of not having to pay to check in luggage.,SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
9236,Good flight but horrible flight attendant,"This negative review is for the flight attendant on our flight, I had no issues with the flight itself and appreciate that SW got us to our destination safely. What I don’t appreciate is the attitude from the flight attendant. All I did was order water for myself and milk for my daughters, and he abruptly snapped back saying “WHAT! You have milk in there?!”. I was so stunned I didn’t even know what he was talking about but I tried to calmly say “no sir, we don’t have any milk but I’m trying to order some for my girls”. He gave me the menu and walked off without even taking my order. Then I realized he meant they didn’t have milk on the menu but why couldn’t he just say “milk’s not on the menu”, why answer a question with a question and a heavy dose of attitude?? And it wasn’t like I ordered something outrageous! It only went downhill from there with him. He singled me out and served people upstream & downstream of me. When he finally came around to me, he had the audacity to say “you still want your order because I’ll have to take it away soon”. As if I was troubling him by having him do his job. It was so uncalled for, what did I do to him? My kids were well behaved and didn’t make any loud noises the entire duration (all the kids on the flight did really well actually). Oh he also singled me out by NOT taking my trash either. He went up and down the aisle a bunch of times collecting everyone’s trash except mine. So pointless!!! More work for him to clean up afterwards I guess. Strike 2 was when I came out of the restroom and I was walking behind him to get back to my seat. He stopped when another passenger got up to use the bathroom, but then he just started walking backwards without even LOOKING backwards to see if someone was behind him- which I was! So to avoid being trampled over, I also walked back to the restroom and when he finally turned around to see me, the dude raised his eyebrow at me!!! as if I was causing trouble??? Again, I politely said, “sir, I’m just trying to get back to my seat”. And the last strike- which normally wouldn’t be a big deal but by this time I had grown super annoyed by him, was when the flight was starting to land. So my girls were putting their seatbelts back on (successfully) but he still tried to call me out in front of other passengers by telling me I needed to put my kids seatbelt on. Ya, he was ordering me to put their seatbelts on while they were putting their seatbelts on! No you don’t get to tell me how to parent my kids, how about you work on doing your job right MINUS THE ATTITUDE and all the petty shenanigans. And while you’re at it, do yourself a favor and take a course in professionalism! I didn’t get his name (since I was so done dealing with him), but let me give you a real obvious description: dark-skinned, old, “ambiguous” male- the one with the ‘tude!",SouthWest,trip_advisor,['Assurance']
9237,Much more convenient than flying out of Orlando International Airport,This non stop flight is very convenient. Paid extra for a seat with extra leg room. I don't feel it was worth is. The extra room was minimal and the seats were directly over the wings. All the food and beverage was for a price. We did not purchase because we had brought our own water and snacks form the terminal.,Allegiant,trip_advisor,['Tangibles']
9238,Un viaje tranquilo.,"Un viaje agradable, tranquilo y con muy buen servicio, que garantiza la satisfacción y tranquilidad.",Avianca,trip_advisor,['Assurance']
9239,"Reliable quiet flights, minor delays",Flight departed and arrived with only minor delays. Both my departing (evening) and returning (redeye) flights were quiet and allowed for better sleep than most. Planes were a little on the older side but wifi worked reasonably well.,JetBlue,trip_advisor,['Reliability']
9240,Horrible,"Made me pay extra for luggage which they conveniently forgot to mention when I paid for a seat. If I left the area near the gate then I had to be checked again, even if I didnt bring my luggage. Worst quality ever!",SpiritAir,trip_advisor,['Responsiveness']
9241,Spirit Airlines is my new first choice,We had anxiety about getting on a plane during these times. That all changed from the onset. This airline has taken into account all possible challenges flyers may have and proactively resolve them before the fact. Genius!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9242,No pretzels or cookies,"Hard to believe you can be on a plane for 5 hours, and not get pretzels or cookies. Also, why is Air Canada usually delayed? Didn't enjoy sitting at LAX for so many hours at night. The plane was roomy with plenty of seats. The ride was smooth due to the size of the plane. Staff were professional.",AirCanada,trip_advisor,"['Reliability', 'Tangibles']"
9243,"Horrible service, horrible food, horrible experience with baby","I fly with a 7-month old baby from Toronto to Seoul and we were horrified by the service level we got. Travelling with a young baby is already stressful, but when you had mean old ladies threatening to wake up your sleeping baby if you do not put the last strap of the bassinet over her face, this becomes even more stressful. DO NOT FLY with a baby in Air Canada. Other airlines have bassinets that are much more baby-friendly, and service that cater to families. Not Air Canada.",AirCanada,trip_advisor,['Assurance']
9244,Ms,Cheap easy hassle free. Maybe the cleanest landing I’ve ever experienced. I always use spirit for domestic flights,SpiritAir,trip_advisor,['Tangibles']
9245,United,"Awful airline company who won't let patrons on their flight even if they are there on time. Horrible service, no entertainment on the flight even if you download the app. Thought I could trust this company and fly united, I was surely wrong. , and not coming back",United,trip_advisor,"['Responsiveness', 'Assurance']"
9246,"We fly Jetblue often, and always get extra legroom","Had a great flight round trip. We were a little late getting into JFK (due to the storm in NY), but it was only about 10 minutes, the flight was comfortable, and enjoyed seats. Our trip on the way back to Austin, we were 30 minutes early when we landed, but I was unhappy with my seat - due to my TV didn't work, but was able to get onto the internet (for free) and watch the news and programs on my tablet. We always get extra legroom, and this allows us getting on the plane first group, free internet on Jetblue, and snacks. We've flown other airlines that don't provide free snacks or drinks, you have to purchase the drinks/snacks.",JetBlue,trip_advisor,['NA']
9247,One of the worst airlines in the world,"It used to be a good airline. Recently I travelled to India from US and was surprised how soon an airlines can go towards being one of the worst ones. Another one which is in this category is Etihad. Here are the things I struggled with: 1. Check in was extremely slow. No idea what they keep doing on their computers but per person checking time is humongous. 2. They weigh you baggage as if they are weighing gold. Even 0.1 lb makes a difference. And I'm not kidding. It's ridiculous that they complain about one tenth of a pound for your hand baggage while their two different weighing scales will give two different readings. And they feel proud of it. All this I'm saying when I didn't have any access baggage as I was traveling alone for a short trip. You can still understand my state of mind how annoying it was. 3. Also they'd check baggage again inside at the cost of delaying the flight. I remember that in Delhi I consumed the full 3 hrs from the airport checkin to the boarding. I had hardly 10 min left to go for a quick bite. Most of the time was consumed by the airline in checkin in and multiple times weighing and checking baggage. 4. They are rude. Starting from ground staff to the cabin crew. 5. The only good part is that their entertainment has a lot of choices which I really enjoyed. 6. Food service in cabin is extremely slow. What you see during checkin (slow process), the same is reflected in their food and beverage service. Overall, I don't plan to be on Emirates airplane in near future.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9248,Quick response to cancelled flight,"We flew from San Francisco to Orlando on November 10, with an expected change-over in Denver. Because of a snowstorm, however, our Denver to Orlando flight was cancelled. A Southwest representative immediately got us on a flight to Orlando via New Orleans. There were more delays due to the weather, but I was very happy with the Southwest response, as well as their delivery of our baggage to our home the next day. I love Southwest! Okay, so I'd like more leg room, But at least we don't pay for luggage, get some pretzels, and always get warm, wonderful flight attendants. We paid for early bird seating, but we got a refund on that within minutes of being rebooked.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9249,Florida vacation visiting family.,"Excellent, stress free DIRECT flight to West Palm Beach. From check-in to wheel chair service for my wife both at Islip and West Palm Beach couldn't have been better. Thank You!!!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9250,Terrible service/cancelled flight,"We’re planning a trip to Las Vegas (has been scheduled since March)next week and when we called last night to verify times we found out it had been cancelled! Never received an email or any kind of notice...just cancelled our departure flight.Then they refused to give a refund,they would only give a credit that we can’t even use because the dates we would need are unavailable. So we had to frantically find another flight out with another airline and pay out of pocket another $700. 10/10 would not recommend.",FrontierAirlines,trip_advisor,['Responsiveness']
9251,Will never fly United again,After a FOUR HOUR delay at Newark I arrived home to be told that we had to wait another 25 minutes to get into our gate. Arrived to an empty airport where we surely could have gotten off sooner at another gate. Had been told repeatedly that the fault was the weather but I had two friends flying out of Newark on Southwest who made it home only a half hour late. Staff at Newark was rude and unhelpful the entire four hour delay. Flight attendants served water on the 1 1/2 wait on the tarmac but once airborne became nonexistent. 3 1/2 hours behind returning home with no logical explanation. Just got to gate- fingers crossed they let us off this plane soon... Crew couldn’t tell us what terminal we were in or where to go for baggage. Very untrained and rude,United,trip_advisor,['Responsiveness']
9252,Un vuelo con horario conveniente y directo,"Recientemente he viajado en Avianca el horario de salida y llegada a mi destino Miami fue muy conveniente porque se realizó sin escalas, directo. El personal para abordaje, el inicio del vuelo y su aterrizaje puntual y él atención y servicio de cabina muy amable. En el vuelo de vuelta no hubo puntualidad para salir y pese a ello el vuelo llegó casi 30 minutos antes de lo previsto. No consideré muy amable al personal de cabina porque la salida del vuelo era a las 4 am, la mayoría de los pasajero íbamos cansados sin dormir bien y pese a ello para tendernos con un sándwich y un bebida no fueron considerados en despertar con cordialidad. Me gustaría recomendar al personal una mejora en este aspecto.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9253,Lack of customer service,Hi I am a TD Business Aeroplan user. Recently my card number was changed for sercurity reasons. According to the terms and conditions Iam suppose to get the first bag free and priority broading. But because I used the previous card to make the purchase it did not transfer over to my new card number. I handed the agent my card but she was very rude and refused to give me priority boarding saying that this card does not have it. Clearly she did not take the time to understand the situation and was only doing what was convient for her. She made me feel like I was a fool wasting her time and that some how I was for even asking. Not having time for your customers when they ask for help is a clear sign of a airline that is seriously out of touch with reality and won’t be able to meet the needs of their clients. I was very disappointed at the lack of professionalism of this agent. She needs to be retrained.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9254,Don't go spirit,"Holy cow! Service was horrible at both the airport and on the plane. 1st they changed the date of our flight last minute, like 6 hours before the flight. Had to rent a hotel in order to accommodate them. Then when they changed our flight they didn't carry over our baggage to the new one and tried to make me and my wife pay again for checked bags that we already paid for. Then on flight a Stuart insulted my wife and got cruddy when I confronted her. Then when landed we waited almost 2 hours for bags that we checked. Just to find out our bags, are still at the airport because they never got loaded in the plane. You know the bags we paid $79 each for twice. Then upon return flight they changed the date again to a earlier time same day coming back from our trip. Mind you we went on a cruise and couldn't get to the airport earlier. Ok so I call them so they can tell me if I want a different flight it's going to be $155/person because we can't make the 6 hour earlier flight they forced us on. Save your time, money and sanity and fly literally any other airline.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9255,Flying to Jamaica,Flew Southwest from St. Louis to Orlando to Montego Bay and back mid June. None of the flights were full which really surprised me; one flight was barely half full. Planes were clean and staff were for the most part courteous; though some staff prefer to be on their cell phones more than accommodating the passengers; sigh of the times,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
9256,Not Good,"Just not a good experience. With all the 'add-ons' for seats, luggage, etc., etc., it really wasn't that much of a savings. Delay after delay. Can they legally make seats any more narrow with less leg/knee room? Seriously tight. I know they don't fly to Hawaii anymore but I won't fly with them anywhere just because of the less than mediocre experience with them.",Allegiant,trip_advisor,['Reliability']
9257,Frontier Airlines is a mess all around,"On March 14, my family and I, a group of 6 adults, 4 children and one infant, had tickets to leave on Frontier flight 163 from Orlando to Cancun scheduled to depart at 9:41am and arrive in Cancun at 11:06 a.m. At the same time, another group of our family (4 adults and 2 children) left Lima Peru via Copa Airlines and they would arrive at 12:30 pm. From the Cancun airport we hire transportation services from 1:30pm to transport us to the hotel and settle comfortably. However, minutes after arriving at the Orlando airport we received an email informing us of a delayed departure until 12:30pm. Imagine the chaos this delay caused. The impatience of all and the annoyance of the children. The group from Lima arrived on time with Copa Airlines and there were problems with the prepaid transportation at the Cancun airport as other reservations affected them. When we got to the counter to check-in, the person who served us didn't even greet us. She proceeded to request the passports and we placed the suitcases on the scales. Of the 4 suitcases to be checked, 3 weighed 38 pounds and only 1 weighed 41.5 pounds, so I proceeded to remove 1 pair of shoes and place it in the other suitcase. It took me 3 seconds to do it, however to everyone's surprise, that ""lady"" told us that to remove that piece we had to place ourselves at the end of the line again. Something incredible and unacceptable and the worst thing was that she didn't want to listen to us and without any sign of respect abandon her place on the computer. Fortunately, the family next on the line gave us their place and we were attended by another person whose treatment and behavior was not so different from the previous one. What a poor service Frontier Airlines offers, in addition to the discomfort of its planes, the delay of its flights, we also have to suffer the terrible behavior of its counter staff. I really believe that the low cost of this airline does not justify providing a lousy service. For this reason, I join thousands of dissatisfied ex-customers who recommend NOT TRAVELING BY FRONTIER EVER AGAIN and wait as we are sure that, this airline will disappear from the air soon.",FrontierAirlines,trip_advisor,['Responsiveness']
9258,Schedule Nightmare,"Last year I went to Punta Gorda (PGD) from Richmond, VA (RIC) but I had to fly back to Norfolk, VA (ORF) because they canceled my flight back to RIC in May. Nobody, I mean nobody in VA wants to fly in or out of Norfolk now and for the next couple of years because there is construction going on for added tunnels. The traffic was already bad and now it is even worse. People in VA like to fly from RIC because it is easy to get in and out of the airport. I think Allegiant needs some new employees in their scheduling department. Wake up Allegiant.",Allegiant,trip_advisor,['Tangibles']
9259,No Frills!,"This airline is no frills, staff is pretty nice on time record very good, planes are clean and service is not bad for a no frills airline. You are nickel and dimed a little for better seats that do not seem better and snacks and bags. The are very good to our military and veterans and that says alot about them.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
9260,Regular flight twice a year,I flew into Clearwater st petes but not comming up on your site so how can I review something you do not show,Allegiant,trip_advisor,['Responsiveness']
9261,Kein Hinweis auf Notwendigkeit vor Abflug zum Migrationsbüro gehen zu müssen,Kein Hinweis beim Check-in auf Notwendigkeit vor Abflug zum Migrationsbüro gehen zu müssen. Wir hatten ausreichend gute Beinfreiheit. Das Personal war freundlich.,Avianca,trip_advisor,['Responsiveness']
9262,Emirates - seem to have slipped,"This was our 2nd time using Emirates to fly to Maldives. We did feel that the entertainment (ICE) has cut back in its offerings tremendously. Unless you are a child or a superhero movie fan, there's very little on offer at all. Old,outdated movies dont make for much entertainment. The food is not great at all. Please could someone at Emirates put a sticker on special meals so we have some idea of WHAT we're eating. it was just a mess stuck together, no idea what it was, didnt look appetising at all, so i didnt eat it. Uncomfortable tiny seats, totally cramped, it has put me off ever wanting to fly again. i just felt totally claustrophobic, especially when the plane is full.",Emirates,trip_advisor,['Tangibles']
9263,From good to terrible,"There was a time I thought Emirates was a good airline. But after waiting years to go home, they created so much trauma due to an over-charge due to a bad customer service agent who was not trained, a torn suitcase with missing gifts for family, rude agents in Dubai, and no way of contacting Emirates by phone. Even as a business class passenger x 5. I returned to New York and looked up their office that showed that they were open so went the next morning to see them because I knew that they would not be able to sort out any of the issues by phone, It was freezing rain and I walked 30 blocks to find out the office has been closed for TWO years. Yet they say they are open. They are unreachable and when you reach them, they are rude, unhelpful and not trained. I want to be refunded and given a new case and paid for the items I bought as gifts. They sent me a link that does not work. I have taken videos and photos of everything. They said they would call me in two hours back but it has been over three weeks. I have written to them and they acknowledge the email via an automated response. But that is it. The flights were substandard, the food was awful and the staff in business class were mostly rude and off-hand.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9264,UNITED AIRLINES IS DISHONEST!!!,"I will never fly United Airlines! I had a 850.00 credit that they refused to allow me to use. They would claim they can’t find it or that there is a block on it and they will call me back when they look into and never call back. They basically do this to keep your money, it’s disgusting. No matter how much I tried to use my credit, they would come up with a new excuse to prolong me from using it, so that they can say it’s expired. And keep me on the phone for hours until they hang up and I have to start over.",United,trip_advisor,['Responsiveness']
9265,"Voo tranquilo, saiu na hora estipulada sem atraso.",Já avaliado acima sem nada acrescentar. Voo tranquilo Saiu dentro do horário previsto. Chegada no Rio de Janeiro - Galeão no horário informado.,Avianca,trip_advisor,['NA']
9266,Longhaul flight,"Just another very long haul flight. Bigger plane is definitely easier to move around on. Good on flight entertainment, easy to use. Toilets a bit small",Emirates,trip_advisor,['Responsiveness']
9267,In AC it seems the right hand doesn’t know what the left hand is doing.,"I hadn’t flown AC in over 20 years and I don’t mind waiting another 20 to do so again. I found a complete disconnect in the flow of handling the boarding process all throughout their system. The staff, surprisingly, in Miami was much more helpful than the staff in Canada. The delays in flights seem to be more of the norm than the exception. The original flight that I booked was cancelled and I was switched over to another flight that ended up being delayed by over 2 hours. I got into Calgary almost 4 hours later than I had originally planned. The tray in my seat was dirty as if someone had spilled coffee. The beverage service turns into a sales pitch for their food. When asked if there was anything (meaning pretzels or cookies), served with the juice they said that it had to be purchased separately. I hope management starts to take a closer look at these problems.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
9268,good flight,"Paid for seat choice in front,but,there was so much going on with crew going back and forth,there was a little office /cupboard by the side of us which was being used constantly,which was a nuisance as the crew were gathering there a lot,wont pay to sit in front rows again,apart from that,not to bad a flight.",Emirates,trip_advisor,['Responsiveness']
9269,Window seat on Boeing777-300er economy,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['Responsiveness']
9270,Avianca Flights February 2018,"Flew with Avianca because they do a direct flight from UK to Colombia, thereby saving time travelling to Madrid or Frankfurt and a transfer flight. Compared to a well known German Airline I felt that the friendliness and people skills of the Avianca cabin crew left a lot to be desired. They were unfriendly. I appreciate it is not an easy job but a smile cost nothing. As for the flight everything was on schedule so no complaints. Sorry but may well go back to that German Airline despite the transfer and extra time.",Avianca,trip_advisor,['Assurance']
9271,Avianca,"Apesar de ser uma aeronave relativamente nova, com um bom sistema de TV ao vivo, parecia muito mal tratada. O espaço entre as poltronas é extremamente apertado, banheiros sujos e o serviço de bordo foi ruim. Duas bolachas e um copo de água natural. A tripulação não era atenciosa e o voo atrasou quase uma hora na saída.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
9272,Great flight,Besides wipiing everything down myself with lysol wipes because i know fligjts do not do a full wipe down of trys and screens and seat belts etc.... my flight attendantss were very nice and more than happy to help or give you extra snacks. Lol My experience flying with air canada was perfect.,AirCanada,trip_advisor,['Tangibles']
9273,Worst experience. Stranded in Montreal for four days,"This is the worst experience ever. My family and I flew into Montreal traveling to the US. We were sent an email that the flight was delayed for two hours and while waiting got an email that the flight was canceled and they would keep us updated. We were at the gate for another two hours. There was nobody at the gate and we didn't get another email. We started looking for someone to talk to and finally got an Air Canada employee that told us to go to gate 73 customer service. We waited in line from 2 pm until 6:30 pm and were told by customer service there was nothing that could be done and there were no other flights for four days because of a ""lack of crew."" We were then told to call their reservation line and there was nothing that could be done to help us. We have called the reservation number multiple times waiting for up to four hours and then the phone disconnects. We are still in Montreal in a hotel waiting to reschedule the flight. This has been a nightmare.",AirCanada,trip_advisor,['Responsiveness']
9274,Traveler,Really !!! Two hour delay because the pilot was late! Poor reason to delay many passengers in an airport. Perfect example of you get what you pay for. Never again! Every flight screen around me by Spirit was delayed.,SpiritAir,trip_advisor,['Responsiveness']
9275,Terrible Experience at the Check in Gate at JFK,"I went with my two family members to the JFK airport for check in counter on 21 Dec 2023 and the lady sitting at the counter was so rude from the very beginning to start with. Though I am a gold Skywards member with Emirates, she would not even give an opportunity to talk and explain - very unwelcoming moment. She wouldn't let us take any small handbag along with our carryon bags and asked us to move out of her way to repack and check-in our carryon. After checking in she realized I was a gold member and stated I could carry a bag. But it was too late. Though I have been a big-time traveler with other airlines including being a Global Services member with United, I have never had such a bad experience. She would literally yell for asking if I can take another small bag along with my carryon, which is never questioned in any of my other flight travels including economy class. The entire travel was ruined because of this experience.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9276,Air Canada Jamaica,"I fly lots and I am now a person who will fly Air Canada when it is possible I always get great treatment from the flight attendants, ground crew and any other people I speak to to organize my flights. Threw all my years flying I have figured out that some problems are not the airlines fault it is out of there control. On a flight recently I was working out west and had to make a change coming back and in these times of problems with Covid they made all accommodations for me to fly from a airport of my choice and they didn't have to but they did with a very minimum charge which made us feel very safe. I would recommend them for any travel.",AirCanada,trip_advisor,['Assurance']
9277,Friendly And efficient,We have flown this airline previously.....and I have to say they are the friendliest and most welcoming airline and crew around.,Allegiant,trip_advisor,['Responsiveness']
9278,Pleasant flight,Pleasant flight attendants. Drink and snack offered. Boarding is very orderly and you can choose a seat with friends even if you do not board together.,SouthWest,trip_advisor,['Responsiveness']
9279,"flight got cancelled twice, marked me off  as no-show","I would give 0 stars if I could, I usually don't make reviews and let things slide but this... My flight was supposed to be yesterday, it got cancelled due to weather reasons and got pushed back to today, somehow the boarding gate was not the gate that was printed on my boarding pass, I was not made aware of this at all, I had to line-up again at the new gate they assigned but when it got to my turn, the guest service agent at LGA decided to cut me off and close the gate early on me in spite; His attitude was extremely impatient and rude, he said the earliest flight for me would be tommorow at the same time, I can clearly see the plane parked outside for another five minutes while I tried to convince him to let me in. After hearing his rejections repeatedly because ""I was late for two minutes"", I asked if there's any transfer flights today because I really need to be there today for my wife's birthday and he said ""probably not"" and did not even bother to look it up. As I got home, there was no confirmation email for my flight tommorow like he promised. I called the customer service and they told me that the guest service agent marked me as a ""no show"" and therefore cannot provide me the flight ticket for tommorow. Not only did I miss my wife's birthday, my ticket went to waste, but also my priority seating went to waste. This is by far the worst experience I've had with any Airlines, absolutely gnashing.",SpiritAir,trip_advisor,['Responsiveness']
9280,travel now air canada best,"I lost my stuff at Denver air terminal. I essentially approach Air Canada customer help number 850-378-1720 to make a grievance about my things lost and gratitude to Nick who help me to discover my stuff and send it to me at my resident. Million because of nick and I would propose everyone in the event that you have any sort of issue contact at 850-378-1720 and request nick, he is such a helping individual.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9281,Never flight Emirates again,"They didn't allow my son's traveller strellor as carry-on on the return flight even though they had told us that it is allowed on the first flight, and despite the fact that the flight was half empty. They forced us to remove 7kg of luggage in the at check-in, took us 1 hour to rearrange and remove stuff while also caring for our crying todler. The most horrible experiece. Winn never travel with Emirates.",Emirates,trip_advisor,['Responsiveness']
9282,Thank you Delta!,Delta refunded me for the one time trip my granddaughter and I were going to take to Hawaii this summer and had to cancel due to the CV-19. Very happy with Delta and will go with them when we are able to try again.,Delta,trip_advisor,['Responsiveness']
9283,"Excellent Airline, Excellent Service with Cancellation","Shout out to Avianca during a flight cancellation from Cusco to Lima. We have flown Avianca Internationally from Madrid to Cusco on Business Class and were VERY impressed and pleased with the service. I am a firm believer that true service is shown in economy class, however. The service to get us on another flight to Lima was excellent and professional. Highly recommend Avianca.",Avianca,trip_advisor,['Responsiveness']
9284,cheap flight but boy is it cramped,"round trip $76, direct flight, but you have to navigate their on line menus to get past all the ala carte stuff you don't want. I just needed a ride to Raleigh and back. No frills, didn't even take a carry on which is extra. Plane was PACKED both ways. Can take a ""personal device"" aka laptop. although I think some people were pushing the personal device size limitation. Would fly again for the quick hour and 20 minute flight but would not fly this airline for pleasure with family nor vacation.",FrontierAirlines,trip_advisor,['Tangibles']
9285,Superb Service,"I was shocked because I read some negative reviews about the airline, however when I went in I was taken care of. The level of service provided to me and the rest of the passengers were great. This was my first time time using Avianca. Check in was so easy, i felt it was easier than the US airlines. As soon as I went in they knew my name and led me to my seat. My bags were checked in promptly with no problems whatsoever. I did see some reviews about them not caring for Americans, but I did not see that at all. Each person was treated equally regardless if they were from South America or not. The website was easy to handle and could easily be translated. The plane ride was smooth and the food was great. I will definitely fly with Avianca again! I recommend the vip lounge access as it provides a wonderful experience so you can rest up for your next flight. Aloha!",Avianca,trip_advisor,['Assurance']
9286,"bare bones modern airplane, but great prices",Sad to see flight attendants take selfies of themselves wearing their yellow facemasks at the start of boarding then taken them off for the whole flight. Spirit could have given them to the public who wanted to protect themselves.,SpiritAir,trip_advisor,['Responsiveness']
9287,I do not recommend it.,"Beware of Avianca, they are stealing your money by selling flights that are not active.And the next day they will send you a notice telling you that your flight has been canceled, when you call them to book you to another day or to return your money, they will tell you that they cannot return your money, or have you booked at the moment because they are not operating.And then I see on the news that they are bankrupt.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
9288,SFO-DEL Business (Polaris) Class,"Since I was traveling alone, I checked Seatguru.com prior to purchasing to make sure I had a seat closer to the window - the Polaris configuration with lie-flat seats creates an overlap length-ways which places alternate seats closer to the aisle. The seat itself is continuously adjustable, and a bit firm, but comfortable. Your legs slide into a tapering rectangular hole (like an Egyptian sarcophagus) under the table of the seat in front, hence the note above overlap. Each seat is entirely adjustable without affecting the seats in front or back; you are in an independent unit - this was the best part of the experience. Two pillows are provided, a smaller firm memory foam one, and a larger softer one which is nice. The blanket was soft, of fairly high quality material. A variety of enclosed and open storage spaces for small items which was helpful, that way you're not scrambling to find them in the darkness. The touch screen was large enough and free of glitches. The variety and organization of the entertainment center on Emirates spoils you for anything else and has to be the gold standard. This one had a reasonably wide selection of mainstream films, though weaker with it's selection of indie / alternative and foreign language films. The organization of films alphabetically was a bit irritating - Emirates organizes them by category, which makes much more sense when you have a 100+ films to choose from. The music selection was based on compilations for each genre, and was disappointing, on Emirates you can listen to entire albums. The headphone set, while better than economy class, was also below par - the dynamic range (bass to treble) was pretty mediocre. If you're serious about music and sound, get your own headphones on board, and your own music. The flight attendants were very pleasant and attentive. The food for business class was just about ok, and the greatest let down in terms of expectations. There was no menu to read, and they had only two vegetarian choices, both for dinner and breakfast. The entree was slightly larger than what you would get in economy, and served on ceramic ware with steel cutlery - the rest was the usual plastic wrapped assortment of side items. A friend who traveled Polaris a month or so earlier had a better food experience (salmon was an option) so that makes the mediocre fare (for business class) all the more puzzling.",United,trip_advisor,"['Tangibles', 'Assurance']"
9289,Fly with Southwest,"With no charge for bags and no upcharge on your seats, that is a great feature of Southwest! Their space in the terminal is friendly and cheery. Once you are up in the air, flight attendants are always professional and have a sense of humor.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
9290,Yelping Dogs & Fleas,"Who would have thought I would have to listen to yelping dogs the entire flight and Come Away with seven flea bites just in time for my vacation, thanks Delta.",Delta,trip_advisor,['NA']
9291,Horrific experience in every way,"Air Canada made our flight from Milan to SF a nightmare . On the day of flying from Milan to sf we hit 5 e mails starting at 3 AM that there will be a flight delay . After 5 th e mail and about an hour or do before the flight our flight was cancelled. At this moment we already arrived to the airport.We went to Air Canada customer service and have been advised that we can get a hotel , the dinner , any other food ,drinks & transfer to and from the hotel. Cyst service rep gave us a voucher abd sent us to hotel “ Novotel “ which was located about 8 km from the Airport. We had 5 peace’s if luggage and at considering +34 C temperature outside it was very unpleasant ride to Novotel. However, when we arrived to Novotel and gave them a voucher we have been told there are no rooms booked for us and we had to go back to the Airport. Well , like I said with 5 pcs of luggage and+ 34C temperature outside it’s no fun to drive back and forth 8 km each way . Do we went back and decided to book a Sheraton which was disgraceful at the Malpenza Airport and rooms were available. We asked Air Canada customer service if we can get reimbursement and they said of course you will be. Reimburse for accommodations, food , drinks , phone calls, transportation. Well our flight was rescheduled to the next Kirby. Ok well, we had to eat and we went for a dinner and some food shopping to get drinks. We spent euros of course hoping to get reimbursement. We had our flight the next morning thought Montreal, Canada . Once we arrived to Montreal , went trough customs and got on the plain to SF , we had an announcement letting us know that our fling is delayed since they are waiting for a catering truck to arrive with food and we will be on our way shortly. After 2 hours and 4 announcements about the catering truck suddenly they said that our flight is cancelled and we had to disembark the plain ASAP absolutelly pick up the luggage and go the Airport. Once we disembark the plain there was NO ONE to help or assist us with locating our luggage, answer the questions about the hotel accommodations and food … NO ONE. We were on our own. Please, note It’s a second flight cancellation on the flight from Milan to SF . It’s 10-40 PM and there are nothing open at the Airport gir food , we called around and found no rooms either. So, hungry and cold ( the weather in Montreal was + 11 C only and it was cold) we ended with our 5 ps if luggage on the granite floor for the night. There was no Customer service anywhere around to ask question that night . The next morning I went to the customer support desk and asked for the reason for the flight cancellation and have been told that it’s totally company fault since they mismanaged and one of the cru members left the plane after 2 hours delayed and Customer service rep advised me seek for compensation from Air Canada after the arrival . The flight to SF was rescheduled for the next morning. Finally we got to SF 3 days later instead of 17 th of June we arrived on the 20 th . We filed a claim for compensation of our expenses ( hotel , food, drinks, etc., ) at two Airports and loss of time and losses of business and pain and suffering. However, Air Canada made up a reason that first cancelled flight was due to bad weather abd the second flight cancellation was due to COVID —19 … really ?? That’s why you boarded the plane and kept us for2 hours on the plane ????? That’s how dangerous it was ??? Total BS and lies … We had a horrible Experience and this is horrible Company to deal with absolutelly and flight with . Will never ever fly with Air Canada eve again . We Would recommend you never book any trips with this unreliable Company!!!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9292,Average at Best,"Went for a couples weekend in Las Vegas and flew non-stop round trip from Grand Rapids to Las Vegas on Friday and back on Monday. The price of the flight was decent, and we saved a few bucks not checking bags or paying for seat selection. The boarding process was fairly quick and organized. Once on the plane, we found that the overhead storage compartments were average in size, as was the comfort of the seats and the legroom. The hardback magazine slot on the back of the seat in front of you was annoying because if something slipped down inside of it, it wasn't flexible or wide enough to get your hands down it for retrieval. The flight attendants were friendly but no complimentary drinks or snacks provided so if you are hungry or thirsty mid-flight, prepare to have your wallet get a little lighter. Allegiant Air is no frills, and I mean no frills average at best.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
9293,Customer service is horrid.  I have been waiting for a week for an update on my flight change.,Customer service is horrid. I have been waiting for a week for an update on my flight change. I have tried four different times to contact and at least a 4 hour wait. I have been hold this time for 1 hour.,Delta,trip_advisor,['Responsiveness']
9294,Credit Voucher worthless,"I booked a flight in December 2019 to Florida for April 2020. My flight was cancelled by Allegiant. They gave me a credit voucher with an expiration date of December 2020. I tried to use the voucher by booking another flight in late November 2020. When I put the voucher in, for the first time, I was told that it could only be used on travel that was completed by the expiration date. This voucher was issued in April 2020. There was not statement indicating that it had to be for travel between April and December 2020. I have been trying for nearly 5 days to reach Allegiant. I sent an email 5 days ago with no response as of now. I have called the phone number and been on hold for nearly 45 minutes before I had to hang up because I can't spend all day on hold. I have tried their chat function but am always greeted with ""No agent is available"". I attempt to call and chat with them 2x/day. Nothing. I am very concerned that I will loose my $ and I didn't even cancel the flight, Allegiant did. I see a consumer protection complaint in my future if I don't reach them and get this rectified.",Allegiant,trip_advisor,['Responsiveness']
9295,leg room and entertainment best we've experienced,"Everything you expect from an airline, with a bit extra legroom and massive choice of entertainment to keep you occupied on the long flights.",Emirates,trip_advisor,['Tangibles']
9296,Disappointed; SWA is not the same,"I am writing this review with the hopes that SWA returns to the same level they were at prior to the pandemic. I have generally enjoyed flying SWA prior to Covid and actually have their CC. I travel frequently for work and fly numerous airlines, and SWA has always been in the top few. However, this recent trip was a totally different experience. While other airlines (Delta, JetBlue) have taken to improving cleanliness and taking measures to sanitize between flights, SWA could not even clean up the food and trash left behind from the previous flight. The four planes I flew in were absolutely disgusting. I used some leftover wipes from a previous Delta flight to clean my sticky dirty tray tables and seats. The family across from me showed me the massive amount of food that was crushed up under their seats that was just left there. They made the point that the plane sat for 3-4 hours during the delay, and the least that could have been done was to take a little time to clean it up. The overall communication and service was horrendous. All of the flights I was on departed late and we would not receive prompt communication of delays until it was far beyond useful. The last flight was canceled altogether after 6 hours of being strung along, despite known computer issues. We were lied to by crews that it was due to weather and that the pilots were over their time just as we were sitting on the runway to take off for a 45 min final flight. We could not get our bags back and were told they would arrive sometime at our final destination. Myself and my fellow traveler were rebooked on two separate flights one and two days later, respectively. We ended up cancelling the final flight altogether and driving 6 hours home to avoid any more of this frustration. Overall, the experience I had is probably not unique and should be noted if SWA wants to retain previously loyal customers. Extremely terrible and disappointing. Our bags are still lost and we been told we will not be refunded for the issues. I hope that they can do some sort of service recovery at this point, otherwise I will definitely be avoiding SWA in the future.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
9297,Excelente,"A viagem foi muito boa, saindo e chegando no horário previsto. A saída de Guarulhos teve uma alteração no horário (45 minutos), mas foi comunicada com antecedência por e-mail. O serviço de bordo muito bom, pessoal sempre muito cordial e simpático. A comida, como em todo lugar, tem aquela que você gosta mais e outras menos. Foi sempre dado duas opções de escolha nas refeições. Foi dado a todos um kit de amenidades, manta, travesseiro. O horário do voo ajudou muito, saímos de Guarulhos 00:45 e chegamos em Miami aproximadamente 08:00h (horário local), então deu pra dormir quase a noite toda.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9298,Almost always on time or early,I enjoy flying Southwest. It's straightforward & inclusive. The staff is friendly & helpful. Usually flights are on time leaving & on time or a bit early arriving.,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
9299,I only need to use the last leg of my round trip.,"I have a round trip from dwt>msp>dwt coming up. My situation changed and I only need to fly msp>dwt. Will I be able to use the return trip if I'm a no-show for the out bound leg (I keep hearing about the cancelation fees, so trying to avoid)?",Spirit,reddit,['Responsiveness']
9300,worst travel experience of my life,this was a trip longer than the odessy. south west is the worst airline i have ever encountered. not only did they change my one stop flight to a two stop flight. i was delayed a total of 11 times. i was supposed to get home at 6 pm saturday and ended up getting home at past 5 am sunday morning. they didn’t have a copilot for 2 hours we all sat on the plane. when we landed (a rocky landing) we waited an additional God and the angels only know how long until they could get our bags out of the plane. i wouldn’t wish this trip from hell on my worst enemy. i probably would have gotten home faster HITCHHIKING from nebraska then using this godforsaken airline.,SouthWest,trip_advisor,['Reliability']
9301,Best service ever,Better than Etihad. Always great in service. Planes is new and clean. Drinks always free and baggage are also free. Well done SWA.,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
9302,EMIRATES MUMBAI - DUBAI,Goof flight & good in flight service. The staff is well behaved & helpful on ground as well as in flight. Food & beverage service was good. Overall a good experience.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9303,Flight,"I recommend jetBlue, the staff is always friendly and helpful. The plane are kept up. The planes are always clean.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
9304,Seatbelts Will Probably Be an Upgrade Soon!,"I'm all for saving money and realize that discount airlines need to cut some corners on the comfort end of things, but man Spirit has gotten ridiculous. They have jammed the seats in so tight, the seats don't even recline (they wouldn't be able to, you would hit the person behind you). Knees bang into seat in front of you. Seats are hard, barely any cushion at all. Still feeling leg pain the next day after only an hour and a half flight. Tray table isn't even a table, it can barely hold a cell phone, no way it can hold a laptop, there isn't even enough space to rest a book on it while you read. Drinks anyone? I'll just have a cup of water. No you won't, unless you are willing to pay $2. Feeling queasy? You can request a vomit bag and maybe they will bring it to you before you throw up. That's right folks, they have even stripped the vomit bags out of this Cheapo Seats-R-Us seatbacks. I asked for a bag just in case, since my son sometimes gets queasy. And I asked again, and practically had to beg for a vomit bag. Seriously!?",SpiritAir,trip_advisor,['Responsiveness']
9305,Adorei,"Foi a primeira vez que voei pela Avianca e adorei!A equipe toda foi muito atenciosa, destaque para os comissarios de bordo que nos trataram com excelência.Gostei muito do sanduíche quente, superou minhas expectativas.",Avianca,trip_advisor,['Responsiveness']
9306,Fantastic flight,Would recommend Emirates airline. First class service. Nothing too much trouble. Easy and stress free.,Emirates,trip_advisor,['Responsiveness']
9307,The Trip from Hell,"The flight left on time. The trip from Richmond to Atlanta went off without a hitch. Then, the weather heated up in Denver. I understand weather, but incompetence and poor planning is another thing.We waited and received delay after delay. Southwest sent our flight crew to Philadelphia. They continued to delay our flight. There was a later flight to Denver and they went. Finally about 11 pm, my flight was cancelled. They gave us a number to get discount hotel. The number didn't work. Some how my luggage made it and I didn't. . The airlines failure. They had a plane with no flight crew. This is poor planning. Further, to treat passengers like this is unacceptable. No offer at all of recompense. .",SouthWest,trip_advisor,['Responsiveness']
9308,Air Canada delays,"Delayed flying out via Toronto, 6 hours. Delayed flying back 8 hours. AC quick to deny compensation, less than 12 hours from logging claim, although reasons given inconsistent. The flight experience and lack of communication were appalling and ruined what was a great vacation in St Maarten.",AirCanada,trip_advisor,['Responsiveness']
9309,Great Trip,"This was an Economy seat purchase on a Boeing 767 Air Canada Rouge aircraft. Although the seating configuration on this economy type carrier was typically tighter than its established parent carrier, the seating space was acceptable and comfortable. All considered, this was a great option for a reasonably short trip.",AirCanada,trip_advisor,['Tangibles']
9310,Bien con detalles,"Tomé 4 vuelos y realmente no me puedo quejar de el cumplimiento de los horarios. El avion bien, sabemos lo poco espacioso que son todos. Lo que me llamo la atención es lo deficiente de las comidas. Como almuerzo y cena, eso decia cuando lo contraté, solo un sandwhich y una bebida. Hace unos años viajé con esta empresa y el servicio era mejor.",Avianca,trip_advisor,['Responsiveness']
9311,Water from heaven,"Now I know Spirit is really cheap. But I wanted to give a shout-out to a flight attendant Amari, who went above and beyond what was required on my last flight. Thank you!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9312,Stay away,"Everything about this flight was bad. First baggage check, I had no idea what to do or how to tag the bag. I normally fly Delta with a carry on. The lady was really rude, no help at all. A different lady was super helpful and friendly. Only positive of the flight. Then I get to the gate. It’s filthy. Trash everywhere, hadn’t been vacuumed in days!! Then there is a delay. Plane finally gets there we board, no one greeted us as we got on board. Overly picky about masks. Would not accept a gaitor, tsa and airport and even delta approves it, nope not them. They jump on you if your nose pokes out even a bit. Seats are uncomfortable, no leg room, overpriced on everything. Nothing is free,which is ridiculous.Deplaning took way to long and baggage was super slow and one bag came at a time. Pay the extra and fly a different airline. First and last time I fly with them",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9313,Slick as Ever,"You can always rely on Emirates to come up trumps. Great service and friendly and helpful cabin crew. Food isnt too bad in cattle class, but I have to say that I dont like the new tactic of having to pay for seat reservations, how very Ryanair.",Emirates,trip_advisor,['Assurance']
9314,No complaints about this carrer.,"My wife and I took an Air Canada flight on a return trip from Israel to the US in late May 2023 and were pleasantly surprised at the overall service, especially since it was a 12-hour ordeal. The crew was very friendly and the service was very good. We had a nearly one-hour delay in takeoff but the flight crew made up for it and we arrived in Toronto on time. I would definitely consider booking another flight with this carrier.",AirCanada,trip_advisor,['Reliability']
9315,BEWARE!!!!! SCAMMER AIRLINE WANTS MORE MONEY FOR CARRY ONS THAN PASSENGERS!!!,"As the title said, I'm outraged about their attempt to get more money for a single carry on per person than than the plane tickets themselves. Do not trust this airline it is horrible and the employees aren't ""allowed"" to help or price match.",FrontierAirlines,trip_advisor,['Assurance']
9316,Boston direct to Montego Bay,Delta offers direct service to Montego Bay from Boston. In the summer it is Saturday and in the winter it is Friday. So much easier than having to make (and maybe miss) a connection in the other gateway cities to the Caribbean.,Delta,trip_advisor,['Responsiveness']
9317,Lack of respect to Customers and their Staff,"6/2 - Flight was at 6:10 a.m. Plane was sitting over night, board the plane sitting for an hour the staff informed the passengers that there was paint missing from the plane and it need to be fixed to fly (waiting on approval from Denver). Text comes through at 6:47 that says we will now be departing at 6:40 (a little late on the text), then another 8 a.m., another 9 a.m. then at 9:07 your flight has been canceled. The agents at the desk had no idea that the flight was canceled and we were getting texts. I felt horrible for them. Why not just cancel the flight when you de-boarded us so we could find options to get to our destinations? NO you just caused panic and anger for passengers. I do not know how you are permitted to treat people like this, but I guess if people still buy your tickets you will stay in business, not me. Two strikes and you are out, I am not even letting you throw me another pitch!!!!!!!!!!!!!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9318,Upfront seats ,My party of 6 booked the first row straight across for our upcoming flight. Now they introduced upfront plus & nobody is in the middle seat. Could we still sit together & use the middle seat as long as the aisle & window seats are our party? Will they care? We got shifted all around. My moms party of 4 & my party of 2 booked separately but picked our seats together. My party of 2 got separated. Bf is in row 2 by one window seat. I’m in row 2 on the other side by the other window.,FrontierAirlines,reddit,['Responsiveness']
9319,Terrible experience with Jet blue,"It all started in Jamaica, were it seems like Jet blue terminal was having Trouble with their computers. Thier app and website weren't working as well. We waited in a non moving line for 2 hrs. Passangers started to get upset and fights broke out amongsts them. Once in the air we were deverted to JFK due to bad weather. Were we were initially told we would be on our way in 25 minutes. After deplayning twice change of staff and captains, We lastly told to wait in the terminal that there was no plan for us in place. We arrived in in New York at 7pm and its almost 5:30 in the morning and Jet blue is still to bring in a captain.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9320,Why the hate,This was my 6th flight with spirit in 10 months. I don’t know why people say not to fly with spirit. This was my second of the 6th early flight landings and I have never hate a late or delayed flight. For short trips that don’t need a lot of luggage I love to fly spirit. I have never had a bad flight experience with them. Smooth landings. Smooth take offs. Friendly staff. The attendants were great with my kids and helped with seat belts. They were nice when reminding my kids to pull masks up when I was napping. Thanks guys 🤣😊,SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
9321,Best plans and crew,"Comfortable flight, good seats for the economy class with enough spice for feet, good entertainment package, food is generally ok but the food is normally not my favourite so for long flights, I always have a good meal before the flight. Staff is always nice and take good care of you. Getting the silver loyalty programme has also made my travel much more pleasant at the airports.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9322,Flight was canceled and now all info disappeared on Delta,"I hate to have to do this but my flight to Belize was canceled in April, understandably so but I was told I’d be able to use the e-credits,etc. well, it’s now almost 3 months since delta canceled my flight and my e-credits are nowhere to be found and what’s worse is when I went to request a refund and have been using messenger for assistance, all the info has disappeared! Reservation #, ticket #, and confirmation # are gone as if I never booked it. I’ve been trying to call for 2 months now and am unable to get through. I actually had to book my next trip with ANOTHER airline because delta is ramping up their price and I was not about to give them more money in the event this happens again. I’m extremely disappointed in Delta and when business travel does ramp up again, will certainly be changing my airline of choice/loyalty program. And I am one that travels a lot of work. Good thing I have the email with trip confirmation AND cancellation and screenshots of my bank statement. It seems like there’s some scamming going on and I will not stop until I get my full refund (no e-credits since I won’t be flying with them again).",Delta,trip_advisor,['Responsiveness']
9323,Nothing to write home about,"Budget airlines in the US are nothing like those in Europe, you're still paying a sizeable price for 'cattle class - low economy' in the air. This does not apply to Allegiant alone, as most budget airlines in the US are a rip off. Nonetheless, the flight was smooth and safe, I could not say or ask for anything else cause all the others are just frills that are not worth paying for.",Allegiant,trip_advisor,['NA']
9324,Poor Customer service,"I was at the airport an hour before my flight within the US, waited in line to check my bag. The line was long and moving slow. We then hear no more bags to Fort Lauderdale, if you want to travel with your bags you will need to get on the next flight in 7 hours. So, I was booked on the next flight but now I have to wait to check my luggage because it’s too early to check a bag. I feel Jet Blue should have been more proactive in this scenario, and asked who is headed to Fort Lauderdale and checked them in first so they can make their flight. Other airlines even have people working the lines to make sure everyone makes their flights. I used to think Jetblue had great customer service at a value price and now each time I fly with them, I am more and more disappointed. In my opinion, they have lost some of their values that put them on the map as a great airline. Go back to making sure the customers have a positive experience.",JetBlue,trip_advisor,['Responsiveness']
9325,Always like it!!,"The flight was on time, airplane in perfect conditions, food was ok At the airport counter in Bogota, the customer service was a mess, because many people was traveling. We almost loose our plane.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
9326,my review,i had a pleasant and uneventful flight from buffalo to chicago. my connecting flight to san francisco was also pleasant and uneventful.,Delta,trip_advisor,['Responsiveness']
9327,Emirates should be renamed Pirates Airlines,"This once heralded airline is a mess. Just look at the recent reviews. Emirates changed the scheduled return on my planned trip to Bangkok (January 2022) because of an ""operational issue,"" delaying the departure by a day, and threw in a 13-hour layover in Dubai. I requested a cancellation and refund through my booking agent, Chase Travel. One week later, no action. No customer service phone calls accepted. Cancellation and refund requests can only be processed via email, manned by one person it seems. Others have stated they never received refunds! I hope that's not the case for me. Emirates should be renamed Pirates Airlines. Avoid this airline, and I further recommend you do not book any international travel through an agent. Best to book directly with the airline, especially in this pandemic era when the airlines are changing schedules at their whim. Airline quality just gets worse and worse. I envy the wealthy who can buy their own damn plane.",Emirates,trip_advisor,['Responsiveness']
9328,cruise,flight from fort Lauderdale to Chicago was great!!! but the connecting flight to Dayton was delayed three times do to crew problems.. NOT GOOD!!! so never ever fly the Sunday after Thanksgiving!!!..but would still fly United again....,United,trip_advisor,"['Reliability', 'Responsiveness']"
9329,Bad customer service.,"Horrible customer service. The help desk at the gate has a demeaning attitude. I asked if they can assign seats yet. She said no, you will get a seat when boarding begins. That’s fine except that, I asked if I am able to pick a seat at they time? And she retorted that for the price that paid for the flight, NO. Thank you Delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9330,Wont refund bag fees but then later I was not going to carry on bags,"Just pathetic customer service. I paid for bags when I reserved. I was not going to carry on bags later but the airlines wont refund. Overall, just a sad airline",FrontierAirlines,trip_advisor,['Responsiveness']
9331,Delta Atlanta Airport customer service is horrible.,My connecting flight went through atlanta. I had to walk to other side of airport to next departure gate. Not enough time booked between flights to get to the departure gate. When I got to the gate they literally shut the door in my face. Subsequent exposure to the Delta personnel was less than helpful. Finally got to the next flight as a seat request. Now hoping there are more suckers like me who booked with Delta and cant makeit to there departure gate on time. Never Delta again.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9332,Horrible,"That was the worse experience I ever had. The flight was delayed for an hour and then canceled. The only explanation was due to the weather, but the other airline just took off 10 mins ago and there was no any rain no any snow in that day!! if staffs just let us know earlier, everyone can switch to other airline.Moreover, no any compensation for it or any arrangement for the one night stay, so we had to book the hotel pretty late in the day with a much more expensive price than the usual. I understand that every airline has its traveling policies, but i really don’t like the attitude of staffs and they are trying to get rid of all of responsibilities. They ruined our holiday.",Avianca,trip_advisor,"['Responsiveness', 'Reliability']"
9333,Wonderful flight and Airline!,"Took off on time both ways and had no issues! We booked ahead and got the ""Want to getaway Fares"". They make everything seem so easy and effortless, maybe other airlines can learn from them.",SouthWest,trip_advisor,['Responsiveness']
9334,STELLAR!!,"Southwest doesn't disappoint yet again. The price of the tickets are reasonably priced, always professional staff, and the accommodations for doing business make this airline a real gem!",SouthWest,trip_advisor,['Assurance']
9335,Best Way Back to Canada from Buenos Aires,"Want an easy way home and skip all those 'hub' airports and transfers? This 11 hour flight was like hitting the easy button. Why? Boeing 787 with in seat entertainment helped immensely in killing the hours. Movies were current releases for the most part. Good in flight food service, comfy seats and a great crew rounded things out nicely.",AirCanada,trip_advisor,['Tangibles']
9336,PLEASE READ: If you are flighting to Latin-American and  you are considering Avianca. AIRLINE CORRUPTION AND NEGLIGENCE,"I have purchased on February 8 of 2022, tickets to return Travel with wife and two kids (8 months and 6 years old) from Cucuta to Bogota / Bogota to Miami (home). We are originally from Miami and we were visiting our family in Cucuta, Colombia from March 23 to March 27 of 2022. This tickets were only for March 27 2022. We took our first flight from Cucuta to Bogota, arrived to Bogota at 0955PM and passed all TSA to be at Gate 53 in ElDorado International Airport at 1005PM. The Flight from Bogota to was scheduled for 1110PM and it was on-time, gate opened at 1015PM. At the gate, the Avianca counter, the staff called Priority members and then rows 1-15, there was a long line so we waited before we boarded. As the line got shorter, and closer to our seats previously purchased, we entered the line. Our seats were located at row 30, seats A, B, & C. As we wait in line there are 4 adults to right waiting to get check-in and two other people ahead of us getting their tickets scan. One gentleman in front of me asked the lady at the front to help him to fill out a form. The other gentleman in front of me gets his ticket scanned and the lady returns it back to him and security closes the gate. There are still at least 10 of us in line waiting to board with tickets that were bought, printed and with assigned seats. NOT ON STAND BY. The lady says we were late to the gate. Which we were not as they were still boarding. This flight schedule to departure from Bogota at 1110pm and to arrive Miami by 0400AM. We had been at gate since 1005PM. At least 10 minutes earlier due to our previous flight (Cucuta-Bogota) also from Avianca, and before they started boarding, not late. We were literally waiting in line to board. I was standing behind the lady at the Avianca’s counter to check-in, while my wife was asking the same questions as the rest of the remaining passengers in line, and saw the entire seat chart on the flight was taken already including the seats 30B and 30C (Two of the seats we’ve purchased), with guest who were on standby on the left hand side of the counter lady, not in the line. She offered to re-book the flight for next day (Flight AV004, At 0100pm, which we refused. Immediately, another lady from Avianca approached and told us to follow her, the counter lady gave her our passports and we had no other option but follow her. She mentioned that we will take another flight on the next day and they will provide us with more details and that she will put us in contact to speak to a Manager to manage the change. As we move to another location, They’ve open the gate and let the 4 adults standing to the left of the Avianca counter check-in entered the plane! We were in shock and disbelief! I have kids with me at 1145PM waiting to get home! The flight departure in front of our eyes, we had work Monday morning and the older kid had school as well. We spoke to this Manager who offered Hotel, dinner, breakfast and a voucher which we declined and originally to put us to the next flight to Miami for 0845AM of next day. Tired of arguing and feeling devastated for the kids, We’ve asked for our baggage to bring it to the hotel, with our kids walking ElDorado Airport and standing next to the Baggage claim area until 0111AM needed for baby food mainly, at 0125AM the Avianca person that was handling the involuntary change returned our passports and left. We were told by another Avianca representative that came right again that a shuttle will come to pick us up. There where two men taking pics and videos of us our stuff and even the baby, both man identified with Avianca badges and the new lady laughing of the situation. I recorded part of it because I found that very unprofessional; the same lady that took us to the shuttle sees me recording a video of one of these two other man from Avianca and came to me to try to stop me, I stopped the recording and asked what was the purpose and who were these man. She didn’t answer and asked me to delete my video multiple times, which I denied. We got to the hotel at 0150AM. The voucher issued from the airline for dinner did not work due to the late time as well as the breakfast since we were told to be at the airport at 0530AM for the new flight, so we basically didn’t eat anything that night and we had to pay out of pocket our breakfast for the next day. My kids were on 2 hours of sleep. The next day, March 28, We got to the airport at 5 am for the 0835AM flight AV0126 booked by the Avianca counter check-in lady at the gate 53. We got to the airport at 0540AM to board and check-in our baggage once again, the lady at the check-in told us that Avianca has a COVID-19 policy were your COVID test is not accepted if it’s not within 24hours prior your flight and since our COVID-19 test was expired. The same lady told us to re-do the test otherwise we could not board into the 0845AM flight and then she holds our tickets and return our passports, I asked to speak to a manager and he told me that per CDC guidelines COVID test need to be that way. Which is wrong. I mentioned that we barely slept 2 hours, that we all got tested hours before to our scheduled flight, that we have a 6 year old kid with autism that doesn’t want to get tested again and that they booked us that flight knowing our requirements. He was very rude and answered to me “Oh so you and your family will get trapped in the airport until you decide to provide me with the right date”, after I told him: My child should not have to go thru that pain again. The way they test in Colombia is incorrect and doesn't need to go all the way up nostril again per CDC. We had the test done and we wnet back to the airport and waited for results, which were obtained via email by the lab at 0908AM, made another line to speak to the Avianca Check-in staff that was rotated by then and got assigned to a new flight AV004 for 0114PM, we check-in and got tickets, this time there were not seats assigned and no gate for departure. I asked the Avianca Counter lady and she told me to check on the screens to find the gate number. We passed TSA around 0920AM and got to the gate 49 at 0946AM. I talked to the person in charge of this flight which let us in to finally come back home. We got back to Miami International Airport at 0610PM, and while waiting at belt 2 to Avianca’s baggage claim we now encounter that 1 of the 3 checked bags is missing and that we have to open a claim to process the search. I don't understand how you can let someone who purchased tickets around 45 days prior to the flight not get in the airplane with two small children and have them wait, even though the check-in was done in Cucuta from a connecting flight with the same Avianca Airlines and didn't get to hotel until almost 3am after check-in to the hotel. My kids were crying from hunger and exhaustion. This was the worst experience. Everything in the middle of a pandemic situation where they are strict to ask you to enter and evacuate an airplane in order, but they overbook and re-sale tickets however they want.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
9337,Great Service,"Our flight attendant, Victor, was great! He was very attentive the entire flight and made sure we were comfortable and had anything we needed!",JetBlue,trip_advisor,['Assurance']
9338,London to Mauritius via Abu Dhabi,"We had 4 flights in 3 weeks, flying from London to Abu Dhabi then a few days later, onto Mauritius, and back 2 weeks after that. On all flights the service was very good, air crew friendly and helpful, and the aircraft clean. There is a little more leg room compared to a lot of the other airlines. However the seats are narrow. On the first leg we were able to change our allocated seats. Sadly we were not able to do this for the other 3 flights. Allocation didn't make sense. A few people had whole rows of 3/4 seats to themselves and others rows were full. The most disappointing thing was the food. We had requested vegetarian meals for both of us but were given vegan food on all flights, even after telling air crew and check in staff several times. Each time we were told that it said vegetarian on their system! Yet we were given vegan each time! All the vegan meals were bland and some were just awful. What I couldn't understand was that the tasty vegetarian options quite often didn't have dairy products and we're vegan friendly so why not give the same? Very strange. Similarly the non-vegetarian meals had things that were vegetarian friendly so why not keep those the same?? If they sort out this problem I would definitely fly with them again.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
9339,Crappy Service,"We flew air canada and both flights didn’t leave on time (which we find happens all the time), the flight staff were rude when we asked if they could fix the tv which was not working and the plane was dirty along with garbage that was left from the previous flight",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
9340,14- Hour Flight,"Seats comfortable, good service, flight was much easier than I thought it would be for such a long flight.. Only problem was the return flight. The temperature in the plane was extremely cold. Many people were wearing heavy jackets and hoods. Complained but the answer was ""different people like different temperatures."" True. But, looking at the passengers, the majority were freezing. Unfortunately, this ruined what could have been an easy and enjoyable flight, which is why I rated the overall 4 stars. Hopefully, the temperature is more comfortable on other flights, as it was on our outbound flight.",Delta,trip_advisor,['Tangibles']
9341,Trip To FL.,"Everything satisfactory, with exception of little to no air conditioning. My son experienced same situation arriving in n FL. Today. my trip was in Oct.",Allegiant,trip_advisor,['Tangibles']
9342,DO NOT FLY WITH AVIANCA!,"I had a trip scheduled for April, and Avianca canceled it in March due to COVID-19. Shortly after my trip was canceled I requested a full refund. It has now been 5 months, and I have NOT received a refund. I have called Avianca on a weekly basis, and wait a long time to speak to representative just to be told the same thing. My request for a refund has been received, but they cannot tell me when I should expect to receive it. This is absolutely ridiculous! They keep trying to offer me a voucher, but I refuse to travel with Avianca after experiencing such poor customer service. My family who was travelling along with me, but booked their travels separately through another airline received their full refund right away. I have spoken to friends who had their travels cancelled due to COVID, and they have also received a full refund from their airlines. Meanwhile, I am still waiting for a refund FIVE months after my trip was cancelled. DO NOT FLY WITH AVIANCA! They are absolutely terrible!!",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
9343,delta,my son lost is walet delta help him find his walet they are the best air line deltathe staff returned to the plane found is walet the whole staff was great,Delta,trip_advisor,['Assurance']
9344,NEVER AGAIN!,"I gave Frontier a chance despite warnings from many friends, family, coworkers, reviews, etc. I should have listened to the warnings. Worst travel experience I’ve ever had. Flight cancellation with no explanation, no accommodations, submitted a request for refund and it says it can take 4-6 weeks and I doubt they even follow through without multiple phone calls from me. Not only was our flight canceled after being delayed twice, but on the same night, two other flights going to different destinations were also cancelled. No weather issues. This was a Frontier issue! Horrible experience from unpleasant gate agents, check in agents, lack of communication, lack of accommodations, zero accountability, etc. Never again will I give them a chance and you shouldn’t either! As I type this I am still stranded at the airport. I was supposed to board my flight 6 hours ago. It’s now 3 am. Still at the airport scrambling to find a way home.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
9345,Viagem bem tranquila,"Viagem bem tranquila, funcionários muito educados e atenciosos. Voo sem transtornos, apesar de estar com a aeronave lotada.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9346,Pissed off in New York ,"This airline is really going from bad to worse. Our flight was due to depart at 7:30 ET and here it is 8:10 AM, and we are still here. The first delay was for 8:30, a half hour later it was changed to 9:30. The excuse we are getting is that the airplane had to be defueled, after waiting for 20 minutes, they told us the fuel truck is not available. This REALLY is upsetting and embarrassing. Who's going to reimburse me for the extra hours I am going to be charged at the parking lot where my car is?????",SouthWest,trip_advisor,['Reliability']
9347,Generous with baggage both carry on and check in,It was my first time flying Southwest and I was so very peand baggages which most of other US domestic airlines make extra money out of. I was ready for the busy airport experience at LAX but Southwest had its own check in area with many self check in machines and counter position open to deal with check in baggage. Check in and going through security was ever so easy during busy July 4th weekend. I now understand why people like flying Southwest.,SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
9348,worst i have ever experieced,"worst experience ever,,had to book from phone has their internet lines were down,first off was talking to a guy in india for the booking,he assured me it was toll free,it wasnt and got dinged for a long distance charge,,,was told the price was 1400 all exchange in,that is with a stay at flamingo,,got my visa bill ,it was 2100,the guy lied about the exchange was worked in,tried to phone allegiant,,they have no number to calluntil juts days before deparure, so had to email them,they confirmed they had received my email and would get back to me shortly,they never did ,so wrote again was told the same thing but again noone got back to me,then i find out that some other people who were going too same flight and accomidations only paid 900,,,totall rip off ,,will trash this airline ever chance i get,,,",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9349,It was not possible to choose food,Only one meal to choose from (chicken only). I don't like chicken. The passengers in front of us still had a choice of beef on black pepper.,Emirates,trip_advisor,['NA']
9350,Customer Service Unexistent,"I cancelled my flight three (3) months in advance and United still charged me a $100.00 fee. They claimed that when you are doing the reservation on line, a message will pop up warning you of a fee for cancelling…..never saw one United Airlines Customer service is not just super slow, I was on hold half an hour to get a supervisor, but it is not customer oriented.o",United,trip_advisor,['Responsiveness']
9351,Not much else to choose from,"Talk about flight attendants who are in a routine - my Roomba has more personality than a few of the flight attendants coming and going to the Galapagos. I have a picture of the most unattentive one but if I posted I might be sued for impeding her ability to make a living but if her life off duty is anything like I experienced when she was on duty, it might not be a life a partner could tolerate.",Avianca,trip_advisor,['Responsiveness']
9352,"Hopped on the plane, they pulled out like they were backing out of a driveway. Took off, arrived early. FAST!","Frontier Airlines is the best. Best customer service, fastest boarding, departure, travel time. They remained professional even after I was having a bad day and missed my flight. It only cost 99$ to change flights. I've been through a similar experience with spirit, and I was about to start smashing computers in the airport. Spirit offered no help, and charged me full price for another flight. Spirit employees are rude, slow, and unprofessional. Petty even. They over book their flights so if you show up last minute, be prepared to wait 8 hours for the plane to return. With frontier, they operate so fast and smoothly you will not even have a chance to interact with the employees. With spirit, it takes forever to board, then they sit there for ever doing, who knows what, then they move onto the runway, sit there forever again, finally take off, and the flight takes 45 min longer than they said it would. With frontier, they arrived early, we boarded, they pulled out like they were backing out of their driveway, straight out onto the runway and into the air. The flight was FAST, we got there in 3hrs. Flat. Spirit flights were 4hrs. And with spirit decent takes like 1.5hrs, and once you land, they have you sit there forever before they let you exit the plane. Frontier, decent was 45min. And as soon as we landed, everyone exits the plane. I had several horrible experiences with spirit, frontier has been amazing. Sure you will not get a free cookie, but if you want a no BS flight, and customer service that is actually helpful when things go wrong, frontier is where its at. I even had an unexpected legal matter that required I remain where I was at for 3 more days, and was able to reschedule my departure for a very low fee. Which was a God send at a time I really needed it. Don't let the negative reviews dissuade you, I'm telling you, FLY FRONTIER, and see for yourself. Absolutely the best airline experience I have ever had. American airlines is nice, the seats are a little bit more comfortable and the staff will give you a cookie, but I would trade that cookie and cushion, for the FAST, no BS, frontier flight everytime. Frontier is the BEST!",FrontierAirlines,trip_advisor,['Responsiveness']
9353,Worst service ever,Idk where to start but the employees at the allegiant counter in Vegas were ABSOLUTELY rude and horrible. Treated my husband like crap because he mentioned he was a veteran and had a carry on bag. There was no customer service at all just attitude and mumbling and eye rolling.,Allegiant,trip_advisor,['Responsiveness']
9354,Poor Experience and Service,"We booked 8 months in advance, directly with the airline. We paid extra money to ensure we had a vegetarian meal provided, and extra money to ensure we were sitting together for our 16 hour flight. We were separated from one another, both sat in middle seats, for no reason whatsoever. And we did not receive our meals because “someone forgot to order them for us.” The stewardess informed me she would check for extras and I did not see her again. 16 hours is a long time without food. After contacting their customer relations department, which for some reason is only contactable by email, and waiting weeks for a response they’ve informed me that even though they happily accepted our money for the services they did not provide, they will not issue any form of refund only a discount for the next time (I wish to be disappointed by their service) fly with them. The customer service representative has been rude and disrespectful in dealing with my concerns. I will not fly again with Air Canada as a result of their inability to accept fault with their product/service and their happiness to accept money for services and not provide them.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9355,Great experience,Excellent flight on time great seats and affordable very friendly clean and comfortable will definitely recommend,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
9356,UA,"Our 12/16/21 trip from CHS to FRA, Germany on UA was ok going, but the return flight 1/9/22 from FRA was a fiasco. Our itinerary was changed from IAD to IAH, & after having paid $421.00 for upgraded seats, they were not honored on UA47. After UA47 delays in FRA made obvious the last scheduled connecting flight from IAH-CHS would be missed, (& an unpleasant gate agent advised we would receive NO lodging accommodation), we reserved/guaranteed a late arrival room at the closest motel, the IAH-Marriot - $228.15. After numerous attempts at reimbursement, UA has done nothing but refer inquiries to other links within their site or sent 'no-reply' emails. (Any requests or explanations must be done quickly, or the built-in timeouts erase everything or say ""We're having technical issues. Please try again later."") After numerous attempts online, Chats, emails & actually mailing receipts, I have given up. (Guess UA's 'deny, deny, deny' policy is working). Btw, their 'How are we doing' survey sent the day after we finally returned home was specifically for the final, IAH-CHS leg of the journey but would allow NO comment on the previous day's, nearly 24-hour ordeal. Further, numerous IAH - UA gates B76-B83, all located at the end of the ""B"" concourse, were an absolute covid Petrie dish mob of hundreds, delayed flights, cancellations, airplane substitutions, confusion & a generally unpleasant & dangerous experience. Gate agents seemed either flustered or inexperienced. Lastly, after flying with UA, you have to APPLY to get MileagePlus credit! After flying halfway around the world & aggravating with UA's customer service, it has become apparent that it is not worth dealing with UA if there is any other way to get there! Never again!",United,trip_advisor,"['Responsiveness', 'Assurance']"
9357,Liars and theives,"They are liars, they charge you to check your bag, the leave a gapping hole in it. They make you jump through hoops with photos and receipts of what you paid for the bag, then they refuse to pay for the badge because they ‘were not neglegent’. How is that even possible? I handed them my beg, paid the, money to take care of it, they ruined it and it’s not their fault? Don’t ever fly with them, if they feel that way about your belongings, think how much they care about you.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
9358,United first class compartments falling apart,"This is the second trip on the redeye from PDX to EWR in first class. The first trip I was in 2C, the second time 3A. The problems with the tray tables that were introduced on the new first class seats in 2015 (never a big fan of this design anyway) are no longer tenable, even the flight attendants cannot get them to go back in. The first trip the head steward was so nice and with great struggle he was able to get in to recede into its space (and he gave me 5000 bonus miles for my inconvenience), the second time the head steward was so old and did not have the energy or will to do it, so the entire after-meal flight time the tray table is halfway exposed in the up position - neither safe nor comfortable. This situation makes the customer look like the bad guy for wanting it to be fixed. I suggested he go get someone else to attempt to fix it but he completely ignored me and walked away. I want to point out that this head steward was so old he has no business flying. On the second legs of these trips either coming or going the seat reclines did not work, they are also broken. What kind of bad joke is United playing with full fare first class paying customers? I have flown United since it was Continental over 750k miles. I am switching to Delta until United gets around to repairing their first class cabins. Let me check if Delta can abuse and neglect its first class passengers as badly as United does.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
9359,Bad Experience,"This was a non-stop, round trip and my first time flying United Airlines and it happened because someone else booked the flight. United Airlines have the strictest rules about baggage/ carryon, In fact, United will not allow you check-in online if you do not check in your bag/ carry on, which is absurd. I was almost denied entry into security checking because I had one carry on and my dry cleaned suite on the other hand. The lady pulled me to the side and insisted I had to check in my laptop bag which basically had my laptop and 1 change of cloth/ shoe. According to her, I either check in the carry on or my suite for $30. Another lady who noticed the exchange, I think her supervisor, came to my aid and told me to go ahead because my carry on was small. When it was time to check-in, I was hassled about my laptop bag again. She said I must promise her that the carry on would not be stored overhead and I assured her that I would store it under the chair in front of me. When I got to my seat, there was so much space overhead and other passengers encouraged me to put my suit overhead. Take off was troubling because the aircraft was making some clattering sound which unsettled most passengers but we stayed calm for the most part. The flight was smooth and when we were landing, we heard the same clattering sounds from the right side of the plane. Legroom was almost non-existent. Take off and landing was on time and the flight attendants were courteous.",United,trip_advisor,['Responsiveness']
9360,NICE AIRLINE TO FLY WITH!,"I made reservations to fly from Quito to Manta and return once I came out of the jungle and headed to the beach. Avianca was right on time, everyone was so pleasant and they were so efficient in the check in process. The planes were clean, the boarding was very orderly and I felt very safe flying with this airline. I thought they really cared about your experience. We received a drink and some snacks called NOSH and that was very thoughtful for a 45 minute flight. I know others have written bad reviews and perhaps had a bad experience but I can't rave enough about how well Avianca worked for me. I would definitely not hesitate to fly them again.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9361,Economy & Great Service!,"I make frequent trips from LAS to PDX & have flown a variety of airlines. Actually Alaska is my #1 choice but the fares on Frontier can’t be beat! From the ticket counter to the inflight crew, these folks work really hard to make your trip a good one.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9362,Worse Airline to travel,"Been travelling with this airline all the time and never had one good experience with them. The staff are fairly nice, but the airline itself is trash. Out of my 4/5 travels with them, it’s all traumatizing. One travel I had with them was supposedly only 14hrs, but with delays (which was always frequent with this airline) it took 29hrs for me to get home. I had one good travel with them and only because it’s a 2hr flight. Lastly, they give no free snacks or meals even if its more than 6 hours flight. The worse airline in Canada.",AirCanada,trip_advisor,['Responsiveness']
9363,Cancelled flight for no reason,"After calling to confirm our flight was on schedule to depart, my travel companion and I left for the airport. Upon arriving at the airport, we were informed the flight was cancelled and it had been cancelled for hours (the representative we confirmed the flight with lied to us). When we asked why the flight was cancelled, the representative told us it was weather related. The resolution they offered to us was to re-book us on a flight 3 days later. We were returning home and had no where to stay. The representative informed us that the airline considered this an ""act of God,"" and therefore, was not responsible for making other accommodations or providing other options to get us home. They begrudgingly allowed us to cancel our ticket and issued a refund that was less than half of the price we paid claiming the outbound flight was less expensive than the inbound flight we took to get there, even though we booked it as a round trip. The refund they issued did not remotely come close to covering the costs of needlessly traveling to/from the airport for a cancelled flight that its representatives confirmed was on schedule to depart, a hotel room for an unplanned additional night stay, missed compensation from our employers for unpaid time off from work or to re-schedule our flights home on extremely short notice with a different airline. We trying to receive a fair and full refund from the airline after returning home, we were met with unhelpful and unpleasant customer service. Overall, it was a horrible experience. I will never use this airline again and strongly discourage anyone else from using it.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
9364,Choose another airline,"On our trips to Calgary and back from Vancouver we found the staff unfriendly. They provided the minimum service, edible but uninspiring food and very little in the way of non alcohol and alcoholic beverages. Whereas BA, AA and other air crews say goodbye as you leave, these didn’t appear. They served food then turned the lights off and hid until the last hour before landing to serve a snack. Awful journey.",AirCanada,trip_advisor,['Responsiveness']
9365,"Mask craziness - We need ""mask optional"" flights!","I want to recommend to JetBlue, in the event they happen to read these reviews, that they create flights that are ""mask optional"" for those that truly cannot wear them because of a medical issue, or simply find it to be an extremely uncomfortable experience to fly ours while essentially suffocating. I like this idea because then it's up to the customer and not the airline whether you wear a mask or not. If you don't feel comfortable flying without a mask or flying with people that don't have masks, did you simply fly on a flight where masks are required. I hope the leadership of JetBlue will strongly consider this option because then they don't have to be the police. they want everyone to be in strict compliance, but that's never going to happen. It's too intrusive to require people to wear face masks all the time.",JetBlue,trip_advisor,['NA']
9366,Return flight annoying.,"First off you really don’t need to get to airport 3 hours prior to flight time. We had 4pm flight, arrived at 1pm and could have made 2:40 flight with 40 minutes to spare. Getting through Aruba customs is a little different compared to last time we were here since you go through their scans (had to remove sandals even though TSA approved) then go through US scans so you free to go as soon as you get back to states. Had to pay a premium fee so my wife and I could sit together on flight home. Really think United has to rethink their money grabbing seat scheme. Aisle seat is not a premium seat in my book. Flight home was okay till landing when pilot came in too fast and put the plane down hard and had to brake real hard. He commented to that effect by saying welcome to Newark hope you enjoyed that smooth landing.",United,trip_advisor,"['Tangibles', 'Reliability']"
9367,nice comfortable flight,exit row seats gave lots of legroom and easy access to marketplace however overhead space was taken before we were seated making takeoff and landing stowing of carryon a pain 6E and 6F,JetBlue,trip_advisor,['Tangibles']
9368,Disabled flyer,They were very helpful as I needed to bring a portable oxygen constrictor with me. The staff on the ground and on the airplane helped me with my luggage and made sure I was ok. Ontario airport had a special line for the disabled which made the security part much easier.,SouthWest,trip_advisor,"['Assurance', 'Empathy']"
9369,Executive First Class,"First prior to boarding, I went to the Air Canada Signature Lounge. It was beautifully decorated, modern with a friendly wait staff. There was a buffet area, a long bar and a dining area which you order off the menu. You need at least 1 hour prior to your boarding time. I enjoyed some great red wine and lamb filets. It was time to board... Great friendly service from check in, at the gate and during the flight from Toronto to Vienna. Seated in Executive First Class was comfortable. Nice wide seat, great entertainment choices and a nice selection of food off the menu. The shrimp appetizer was delicious. They offered 3 types of red and 3 types of white wines. The lie-flat bed made my evening sleep comfortable and ready to start my day when I land. Air Canada is my choice of airline to cross the Atlantic or Pacific Oceans.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
9370,"Incompetent, Rude, TERRIBLE COMPANY, flight delayed +7 hours...","F**k allegiant air. Flight is terribly delayed, gave us a $50 flight voucher and an $8 meal voucher - enough for half a meal at the airport and all the extras the make you pay for lmao. Been waiting for hours because they still don’t know if they can locate a part for the airplane for a “quick fix” hydraulic issue. Didn’t know quick fixes take a whole god damn business day. I still have who knows how many hours to write as many terrible reviews of this garbage airline.",Allegiant,trip_advisor,['Responsiveness']
9371,WORST COMPANY EVER DO NOT FLY WITH THEM,"They do not have well equipped planes. Our flight got cancelled two days in a row, while latam and other airlines kept flying. They were standing and lying to all the customers. They didn’t compensate the flyers accordingly. Terrible terrible we lost thousands of dollars in hotels and time in the trip. PLEASE PLEASE do not fly with them",Avianca,trip_advisor,['Reliability']
9372,Neglecting needs for passengers with disabilities,"Hello, I’m writing this review specifically for the United Airlines representatives who were present at Dulles airport. I called TSA and confirmed with an agent that it is possible for me to get an escort pass to go help my elderly aunt who had been placed outside her gate with zero assistance. I also confirmed this information with the airline directly the night before in a conversation. Upon arrival, the United Airlines representative on site told me that it is not possible to get an escort pass regardless of the reason. She did not care to understand my situation or my aunts medical condition. She did not offer to look up the ticket which clearly said that she needed assistance. I’m not writing this review because I have an issue with the rules. I’m writing this review because she actually laughed at my request and told me “we can’t just let anyone in here.” I find that customer service was really lacking today. TSAs guidance and United Airline’s guarantee over the phone should match what the in person representative says.",United,trip_advisor,"['Responsiveness', 'Empathy']"
9373,Right up there with Southwest,"JetBlue is right up there with Southwest. Prices are decent, staff is great and the one thing they have that is better than Southwest is the TV. It's nice to have that feature to make the flights go a little faster. Never had any issues with them and will always be an option when I'm looking for the best prices.",JetBlue,trip_advisor,['Assurance']
9374,I guess I'm in good company,"Was supposed to fly United from NH to FL. Was not meant to be. Stood in line with a lot of other unhappy United airlines customers, and was told by a very nice and patient rep that my 2 flights were cancelled. No explanation other than they had issues with the crew. Perhaps there was no pilot. That could be problematic 🙄 Was booked on an American airlines flight, that left 2 hours later than planned. Not quite sure what's going on with United, but they've gone downhill",United,trip_advisor,"['Reliability', 'Responsiveness']"
9375,Review provided after using Frontier several times,"Frontier claims to be an economy airline. When you shop across carriers (eg, using KAYAK), you will generally see lower fares up front. That's the enticing part. If you can put up with the oftentimes awkward times and connecting flight schedules, when you progress through purchase, the fare may rise dramatically through: 1. Seat selection - yes, you pay - for each leg of your journey 2. Luggage - even carry-on is charged, and if you arrive to the gate and pay there, the price may easily double per bag (at the airport entrance counter not so) 3. Add'l fees are pushed to you throughout the ticket purchase process online - very annoying. 4. For flight cancellation on the part of *Frontier* we have lost paid seat fees - really. 5. Online check-in - I couldn't believe this one, but my wife yesterday had to pay $5 to check-in online! And more frustrating, expect flight schedule changes and cancellations up to the day before your scheduled departure. If you purchase connecting flight(s) outside of Frontier, you're on your own. Customer service is generally okay, but sometimes you will need to wait above an hour. Recent flight experience had one seat open between others. Bottom line, we will seek not to use this carrier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9376,My favorite airline!,"United has come a long way! The service is top notch, the Polaris lounge at DC airport is the best lounge I ever used! We can still book business class tickets at competitive price, and their reward program is flexible and easy to use. United partnership Chase has been helpful to rack up miles.",United,trip_advisor,['Assurance']
9377,Rubbish ,How dare you air Canada you separated my family. Family of 4 given seets all over the place No light in plane Food horrible No help from crew,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9378,No Assigned seats does not work,"Our flight was excellent, the crew fantastic, helpful, and cordial. My only bone to pick is the policy of no assigned seating. It does not work!!!! My husband and I paid for business select or ""early bird"" seating. We did board ahead of the majority, but our number was in the high 30's. What this means is that thirty some people boarded ahead of us. Perhaps they booked many, many months ahead, I don't know. What I know is that my husband, being a large man, always needs extra leg room space. The thirty people ahead of us took all the leg room seats, obviously. The extra payment ended up being useless because what we wanted was leg room and he did not get it. He was very uncomfortable the whole flight and inconsolable for having paid extra (although it was a symbolic 50 dollars) and not be able to get a wing seat or the very first row seat. We would not have minded paying extra similarly to other airlines, but be guaranteed some leg room. I would have given this airline a 5 star if it were not for Southwest seating policy. Let me just add that this opinion was shared with other passengers whom we encountered on the same flight and they all showed their dissatisfaction with the ""no assigned seat policy""",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
9379,Worst Business in the sky,"I know it’s covid, but we flew during covid, and Air Canada is the worst. Two week before we flew with Lufthansa, they provided a normal service. Air Canada: - No lounge, 2 hours delays, Worst food ever, worst staff ever, rude all ladies, spending the night gossiping, old aircraft and cabin. Avoid at all cost.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9380,The big failure of emirates,We were going on our honeymoon from Amsterdam to the Maledives. The first leg we went with KLM. We were welcomed and congratulated by nearly all the crew. We also got some champagne offered and a card signed by the crew. On top we got some KLM houses as a gift. The second leg was with Emirates. Despite the fact that I notified them that it was our honeymoon. They did not seem to know. On top we got one of the worst seats and the crew was super grumpy. I complained at the customer service and the only answer I got back is that they have a prebooked seat policy. They completely missed out on the point that the seat was not the crucial topic. My wife is gold member with Emirates and I flew also probably a 100x with them. This was the worst flight and service ever and they clearly lost big time against the KLM service.,Emirates,trip_advisor,['Empathy']
9381,United Club access at destination airport?,"I had a long wait time at EWR last weekend, as my husband was flying in much later in the day and I had to wait for him. It was our destination airport and we were going on by car from there. I bundled a club pass with my flight and paid for it. Pass showed no club available at my home airport (I knew that), but available at EWR. Perfect. At club entrance, I scanned my boarding pass. No go. Agent took me over to desk. I explained. Showed her the pass. She typed for about 10 minutes. Senior agent was called over. Explained again. More typing. They finally made a note for some manager, and let me in. My question is, what happened? Are you not supposed to be able to access the lounge at your destination? Did I get thru some sort of loophole? I ask because I have a similar situation coming up in a few months and I’d kinda like to know where I stand. Thanks!!!",UnitedAir,reddit,"['Responsiveness', 'Assurance']"
9382,Worse experience flying in my life. ,"From the very beginning of the process the baggage attendants were incredibly condescending and almost verbally abusive. There was a younger man in front of my struggling to put his baggage ticket on his luggage and he asked for help from the attendant policing the line. She told him “you’ve got to be a big boy and figure it out, it’s called self baggage check in, not get help baggage check in. She came to me next and told me I have to leave the line I’ve been waiting on for 10 minutes because I don’t have a tag on my bag, even though my girlfriend was literally walking back from the Kiosk with the tag in her hand. She told me I don’t care, you don’t have a tag you get out of the line. So she forced me out of the line to go to the back. They also wouldn’t let my girlfriend stand with me because the luggage tags were only in my name. When I got to the self bag check there was nobody there to help, I tried for 5 minutes to get my tag to scan, finally someone came and tried to scan it and it wouldn’t scan so she had to manually enter it. The entire experience with this airline was just terrible and I’ll pay twice as much if I have to, to not deal with this unprofessional company again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9383,Worst flight ever,"Most horrible flight experience ever, there was trouble with the plane and we were forced to move to another plane 1hr after boarding. When I arrived at LAX, I had missed my connecting flight to Taipei and they couldn't release my checked-in bags because they said there weren't any person in the luggage area due to the time of arrival. It took them 1.5h to rebook my flight and find a hotel to stay overnight. Take note that I wasn't able to retrieve my stuff so I only had my laptop and important documents that night, no change of clothes. The next day when I checked in the rebooked flight to Taipei, the check-in counter for my next flight told me only 1 bag was registered to me when it was supposed to be 3 and they also didn't provide me any luggage tag when I left Atlanta, so everyone was left wondering where my bags went. It took them about 1 hour to finally find my other 2 luggages. I'm only glad I arrived very early the next day, otherwise I might have missed my flight again due to the missing luggages. If you're travelling around the US, just find another airline if you care about your sanity.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
9384,YUL -&gt; YVR -&gt; SYD -&gt; MEL checked bagged,"Ive read of a lot of posts asking about checked bagged when transferring international to domestic at Sydney (Australia) airport - but they never come back to the post to update. I've recently done Montreal -> Vancouver -> Sydney -> Melbourne on a single ticket. First two flights were Air Canada, and last was codeshare on Jet Star. Here is what i'm looking to understand, mostly because im curious. My checked luggage tag says its is going to Melbourne. I asked Air Canada staff in Montreal and they said its going all the way to Melbourne. The air canada app even said ""We will be transferring your bag to Jetstar"" .When i arrive in Sydney i'm walking past the baggage carousels and what do i see? - My bag on the carousel, so i grab it. When rechecking my bag with Jetstar, they tear off my air canada luggage tag and put a new one on. Question is: why did Air Canada tell me my bag was going to Melb? Would they have grabbed my bag in Sydney?",AirCanada,reddit,['Responsiveness']
9385,Terminal Nightmare,Punta Gorda incredibly unorganized. Allegiant scheduled too many flights leaving close together. No one was making their specific flights without the airlines opening up special lines for checking bags etc. at the last minute. 2.5 Hours I waited in Priority check in which I paid extra for. Allegiant did not make it up to their passengers with even a free bottle of water. Allegiant needs to up its game when it comes to organizing its flight schedules and accommodating annoyed travelers.. Pilot was very good landing us safely the second time around due to extremely high winds. I didn't mind the hard seats for 3 hours. Across country? bring a pillow.,Allegiant,trip_advisor,['Responsiveness']
9386,Mixed Impressions from an airline that should be better than this.,"We flew return to Palm Springs from Vancouver in November during Thanksgiving week in the US. On the way down, the flight was half empty but we were unable initially to change seats because the seats we chose were ""premium"", although no different from where we had been. The food service was appalling -- everything we found attractive on the very attractive menu was not available (on an empty flight??) and the substitution of a tasteless chicken wrap for a smoked meat sandwich simply indicated that no one really cares. And there was a crumpled food wrapper in the seatback from a previous flight. Although not the fault of the airline, the flight was held up for two hours because of a breakdown of ""tugs"" to move the aircraft to the gate, so the mood of the passengers was not great. Westjet flies almost an identical schedule, and I suspect that is reflected in the above. The return flight was acceptable and full, but food service was still not related to the shiny menu. Friendly staff though.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
9387,Cabin staff make it bearable.,Long and tedious flight via Dubai but made bearable by really nice staff and good in-flight entertainment on their ICE system. Also reasonable prices offered compared with Qantas and others.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9388,First Time Allegiant Flyer,"This flight was booked because it was a direct flight and based on competition is was by far the better-priced option. Even with adding on seat selection in an exit row for added leg room it still beat the competition. The Indianapolis gate required the carry-on bag to fit the acceptable dimensions, the Ft Lauderdale did not. An expandable bag may not fit so be aware and pack lightly. The service was fine, it was on-time and there were no issues on either leg of the trip. We allowed plenty of time on the front-end and return dates needed for our cruise leaving Ft Lauderdale. Flight dates/ times can be limited so this may not work for everyone but we were overall pleased with our choice.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9389,Don’t check carry on bag?,I’ve been told we will 90% be able to walk on with the carry on without paying. “Spirit doesn’t care.” It’s a small luggage. Any insight?,Spirit,reddit,['Responsiveness']
9390,Engagement party,"I always fly Southwest Airlines. Their price up front is always what you pay. No hidden fees. Bags fly free. The people are friendly, courteous and helpful. I rarely have been delayed. Once being because of weather. I highly recommend trying this airline. You have to book on their site.",SouthWest,trip_advisor,['Responsiveness']
9391,South*!#% Airlines,"Booked travel for a Wedding in Palm Springs. No direct flights, so decided to do the layover in San Jose, CA and have son & daughter in law join that flight and go onto Ontario, CA. Before even leaving Reno, NV we were informed that flight delay to San Jose, CA would cause us to miss connecting flight to Ontario. Next available flight would be 2 hours much later than our 1 hour delay. Upon arriving to San Jose, flight originally to Ontario was still on tarmac and folks were running to make the connection. We were not informed that we could have made that flight, but probably not our luggage. This is totally unacceptable! SouthWest knew there were multiple flights and did nothing to get us into Ontario with our luggage in a timely manner. This seems to be a normal trend for South*!#% Airlines. This Airline does not enforce carry on limitations. Wish I had just took my luggage and crammed it in the overhead as other passengers do. South*!#% did absolutely nothing to compensate us for delay, Ruined the beginning of what was supposed to be a Wonderful Blessed gathering of Friends and Family at this Wedding we were so looking forward to attending. As their Slogan says, ""we know when you fly, you have many choices-Thank you or choosing SouthWest."" I will definitely be looking at other options, rather than letting South*!#% West ruin my travel experiences.",SouthWest,trip_advisor,['Responsiveness']
9392,Took away our premium seats that we paid $$$$ for no refund,"We went on United for the first time in years. Our connection was late but was with United and they held the plane for us and others. When we tried to board, they gave us new tickets in economy and not together. THEY GAVE OUR SEATS AWAY! Spent the extra money because my husband is 6'4 and the flight was 8 hours long. They said they would give us a credit but that has never happened. Many phone calls and emails and nothing. I will never fly with them again!",United,trip_advisor,"['Responsiveness', 'Assurance']"
9393,dropped the ball air canada,"Yesterday January 20, 2019 my wife and I returned to nova scotia from a brief trip to Ottawa. For those who aren't sure Ottawa gets snowy and cold. there was a snowstorm with cold temperatures. we arrived at the airport over 2 .5 hours early and checked one bag paying for the privilege. the plane was boarded and then couldn't leave because of a frozen door. it took them well over an hour to solved this pesky little problem. Unbeknown to us they decided to add fuel and compensate for the weight gain by removing luggage including mine. after a rough flight handled expertly its true by a skilled crew we landed in Halifax were I was blithely informed my bag had been taken off and they would be sent to me at home 120 kilometers away as soon as possible. my beef is this how can a Canadian airline be that unprepared to handle cold snowy weather in the nations capital. Shame On you",AirCanada,trip_advisor,['Responsiveness']
9394,Great flight and impressive service,"Excellent overall! The story is, despite the crew arriving late that evening and therefore delaying the flight slightly, all was forgotten when I boarded the plane. First off, the flight attendants received us with welcoming smiles and were eager and ready to assist passengers. During the flight the pilots showed their skills when the plane inadvertently entered through rough weather with major turbulences and skated through the storm without problems. Thank you for the entertainment, pilots! And, the flight attendants offered an excellent service and better-than-average meals and drinks. I would in particular mention flight attendant Dina, who served us all with boundless energy, friendliness and professionalism despite less-than-ideal weather conditions. I would recommend United Airlines to travelers without hesitation and I will certainly use them for my trip to Dubai next year. Keep up the good work, United Air! Baha Hebrawi CEO ITEC Solutions Inc. Ottawa, Canada",United,trip_advisor,['Assurance']
9395,5 Hour Delayon first flight Missed flight and lost luggage,"My grandson traveled from Heathrow to Ohio, at Detroit airport he incurred a 5 hour delay . On his return flight from Ohio to JFK there was a staff shortage and he wasn’t allowed to leave the plane due to staff shortages. This resulted in him missing his flight to LHR , the people on the flight were told they would receive vouchers for food, they never came. There was poor communication and when he did board the flight the attendant was rude. When he got to Heathrow his luggage was missing and he had to wait 3 days for it to be returned. I have been contacting Virgin constantly since July . Eventually on 22nd October I was told by Virgin I needed to contact Delta. I couldn’t raise this originally with Delta as the flight had a Virgin reference. Delta offered a $250 travel credit. I explained this won’t be of any use to my grandson as he has started University and cannot travel any time soon. I asked if an alternative compensation offer could be made and was told No . They have been totally unsympathetic and off hand. They don’t appear to care about the inconvenience their customers have suffered and are not willing to put things right. I would NOT recommend Delta to anyone in the future. The Virgin team have been very caring but Delta are not",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
9396,Always late,Flew back from Orlando to Las Vegas a couple times and thought that the flights both being late by more than an hour on the same route must be a coincidence...well on a third flight to Seattle the Frontier flight was late by 2.5 hours and made me miss my second flight out of Seattle. Now I got almost a day at Seattle airport to write this agry review }:(!!!,FrontierAirlines,trip_advisor,['Responsiveness']
9397,Ótimo,"Respeitam os horários, tem uma TVzinha para interter a galera e ainda oferecem um lanchinho. Nunca tive nenhum problema nos vôos que já fiz pela Cia.",Avianca,trip_advisor,['NA']
9398,"Spirit Airlines ruined travel plans for a family of five to Orlando from Columbus, Ohio","We tried to check in the night before, and Spirit Airlines website wouldn't permit us to do so. The Spirit Airlines website said, ""Bummer... You Need To See An Agent."" So, we got to the Spirit Airlines front desk at 7am for a 7:45am flight. There were no lines, and very few people at the airport, we were told since we weren't checked in that we couldn't board the plane. We would've been there sooner, but we also had trouble finding ""The Parking Spot"" (no signage) that we reserved for 6 days, and the shuttle was slow. I think 45 minutes before the flight was leaving was plenty of time to board that plane. We were not reimbursed for the $396.70 and insurance we paid for the flight. We were told that we had to be there before 5am for a 7:45am flight and the insurance would only cover if one of us passed out at the airport and we couldn't board the plane. I kept my cool and remained calm. So, I went to the Southwest desk and the receptionist heard everything that had happened since she was right next to Spirit Airlines, and no one else was in line. Southwest Airlines was empathetic, gave us a full refund on flying back from Orlando. The only one to benefit from this was Spirit Airlines. We will never ever book with Spirit Airlines again. I don't see Spirit Airlines staying in business with all the bad things they do and poor customer service. News travels fast with bad business and eventually, no one will want to fly with Spirit Airlines.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
9399,Avoid ALLEGIANT,"My first impression of this discount carrier cane to a screeching halt. Got a text message and email within 2 weeks of my holiday travel saying it's canceled. Wow Epic Failure First Impressions. At least give me a month so I can find another flight. What's awful is they are a small carrier so cannot accommodate you for reschedule. If that's the case book us customers with a different Cartier that can accommodate for better customer service experience, you would think. Don't book with them if you do not want peace of mind or have your travel plans spoiled.",Allegiant,trip_advisor,['Responsiveness']
9400,a typo cost me $100,"Made a typo that I didn't catch until after payment. Though I corrected it immediately, Jetblue still charged me an extra $100 to do it. Gee thanks. Bad enough they now charge to pick a seat and check luggage along with their stupid boarding procedure. Jet blue used to be a decent airline, they totally suck now.",JetBlue,trip_advisor,['Responsiveness']
9401,"Pleasant, Flight Attendants were very pleasant!",I always fly Southwest because they aim to please every time. They work to ensure that we all feel safe and they are very pleasant. The pilot talks to us and it truly is a pleasant experience. HIGHLY Recommended.,SouthWest,trip_advisor,['Assurance']
9402,United is a joke .. do not trust!,"On the flight from Everett to Denver, I was put in first class as they ""wanted my business "". ( I am an MVP with AK. ) on the way back, THE FLIGHT WAS CANCELED, which I realized from a screen 15 minutes after I checked my bag. Everything already booked on United from Denver to WA state for the night. Requested the direct AK flight a couple of gates down that had openings but United ""doesn't have a contract "".. so having spoken with United customer service in the Philippines, I requested a connecting flight through SFO and will get in 4 hours later instead of the next day. Better than some who requested hotels. I have family in both places and there is no weather. FAA website says air traffic control. Yet, customers are declined hotel compensation as United maintains that it was weather. THIS IS WHY I HAVEN'T FLOWN UNITED IN 2 YRS. RUN AWAY!",United,trip_advisor,['Responsiveness']
9403,Wonderful,I have traced with Southwest airlines a few times over the years and if I'm traveling in the US the are my preferred Carrier. Every fight attendant have had wonderful personalities and seen to really enjoy their job. They have always been accomadating and never make you feel as if your putting them out.I love love to thank them for always making me feel like a valued customer.,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
9404,Unmitigated disaster,"It’s our national shame. Arrogant MILFs that need to be sent to retirement house long time ago, bad food.",AirCanada,trip_advisor,['Responsiveness']
9405,canceled my tickets without notifying me,What is the point of confirming and purchasing a ticket in months advance if they cancel our flight at any time?,Emirates,trip_advisor,['Responsiveness']
9406,Delta is the best!,The crew was phenomenal and the ride was smooth. Love the biscoff cookies and the alcoholic beverages that were offered. The flight was only an hour and a half to Logan airport. It was great.,Delta,trip_advisor,['Assurance']
9407,$221 for 2 bags and a carry on,Ridiculous to charge that much for bags. I’ll never fly spirit again. There is so many hidden fees you don’t know about till booking.,SpiritAir,trip_advisor,['Responsiveness']
9408,Don't show up early,"This was my second time flying Allegient. They are ridiculously cheap but they nickle and dime you for everything else (bags, carry ons, seats). The service I've recivied is about average for most airlines these days but I have one major complaint. We arrived at the Ft Lauderale airport about 6 hours early due to coming off a cruise. We planne don just checking and and finding a resturant to have a lesiurly lunch at. However, upon arrival at check-in we were told we could not check-in until exactly 2 hours before the flight time! The actually made us sit in the baggage return area for 4 hours which had very little in the way of concessions. If we had known this we would have planned some other way to accomadate ourselves before getting to the airport. Otherwise I've always found check-in to be easy, especially with the app.",Allegiant,trip_advisor,['Responsiveness']
9409,"$1,000 voucher one minute then over charging the next minute!","Let me start off by saying, my family and I fly with Avianca often. We are fans of the company and the airline. The planes always appear to be well maintained and the staff is friendly and helpful, which is why, last Saturday June 15th. I was surprised by what we encountered. We arrived at the ticket counter at LAX around 10:30am Pacific Time to check in for our 1:30pm flight and we were talking with the ticketing agent to help us check-in. Before we started the process, she offered us a $1,000 voucher (each) if we were willing to get on the later flight at 1:30am Pacific Time the next morning, Sunday morning. My husband and I were considering this offer, when she swiped my husband’s passport to begin our check-in process, upon doing this she turned and told us that we were not booked on this afternoon’s flight!!! We were very confused and distraught as you can imagine. We insisted that we were indeed on that afternoon flight. She looked again and looked at our confirmation email and again told us that no, we were in fact not on the 1:30pm flight, but instead had missed our flight for 1:30am earlier that day. We were devastated especially since we were traveling with our 3 year old son who was ill. She then told us she couldn’t help us get on any other flight (even though she had just a few minutes before offered us a voucher to get on the flight for 1:30am the next day!). We had to call the customer support center and were then told there was nothing they could do to get us on another flight unless we wanted to pay a $200 penalty (each) and the difference in ticket price. All of the flights they were offering, for the 3 of us to fly, were totaling well over $2,000. This was much more than we’d ever paid for a roundtrip ticket, let alone a one-way ticket from LAX to Guatemala. We were very annoyed and mentioned that just a few minutes before that we were offered a $1,000 voucher to get on the flight at 1:30am on Sunday, June 16th, customer support was now telling us that flight would cost us around $2,200! We went to look at our email confirmation to see how our mix-up could have happened. How did we not see that we were booked for the 1:30am flight instead of the 1:30pm flight??? Well there we found our answer… Avianca uses military time. Being raised in the USA and not part of a military family, I’m not used to times being displayed this way. Our email confirmation just said “1:30” with no indication of AM or PM to show morning or afternoon. This is why we mis-read our flight time and I believe Avianca should be more clear in their communications and should have done more for us to get on another flight at a reasonable price. I’m outraged by this lack of service and their unwillingness to help correct this miscommunication!!!! I believe we deserve the voucher that was offered to us in the beginning of this entire nightmare. We should receive $1,000 voucher per person to apply to a later flight. Can someone from Avianca please get in touch with me? Otherwise we will be taking this a step further. Thank you.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
9410,WORST EXPERIENCE EVER,DO NOT FLY ALLEGIANT. They will forget your luggage and not compensate you for replacing your items. We showed up to Vegas with nothing and I can’t even describe how horrible that was. All of the money we saved for our trip had to be spent on necessities since we never got our luggage. Please watch the news. It’s happening to everyone and Allegiant does nothing about it!,Allegiant,trip_advisor,['Responsiveness']
9411,Pésimo servicio ,"Muy mala experiencia con Avinaca Nos avisan en el momento de hacer el cheek in ya en el aeropuerto de Barcelona que nuestro avión tiene un retraso de 7 horas !!! ( me cuesta que creer que un avión se tenga que retrasar 7 horas y no de tiempo a avisar a los clientes ) al final fueron 8, con lo cual nuestra conexión en el aeropuerto de Bogota cambió de 1h 30 min a 5 horas 30 min y además de madrugada, el servicio de control del aeropuerto es pésimo y con una educación y unos modales que dejan bastante que desear. Ya en la ciudad de México y sumando más de 10 Horas de retraso tramitamos la reclamación a través de la página web, ahí sigue el desastre pues te contestan con un mail el cual tienes que rellenar un formulario ( mal estructurado y el cual no te deja poner las respuestas correctas según opciones ) consigo mandar toda la documentación que piden que es infinita (cuando compras no piden tanto ) y sorpresa! Ahí la compañía desaparece ! No contestan ningún mal ni confirman que recibieron datos ni ningún información desde hace semanas !!!! Muy poca profesionalidad, muy poca seriedad y un servicio de atención al cliente pésimo !",Avianca,trip_advisor,['Responsiveness']
9412,Thieves,"I got charged $99 because ""I had too many bags with me. The duty-free bags I had with me were four and the number of passengers was 4 as well. I believe they are thieves for making customers pay over $65 per a 40 lbs checked bag and charge you extra for ""extra personal bags"" on top of that. The plane was dirty and they gave us very separate seats, people I have two little kids!! how you are going to give me separate seats? I will avoid traveling there again and will warn friends and coworkers to use this airline. It is a disaster.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
9413,Malo el servicio en Aeropuerto,"El vuelo salió atrasado, lo peor es que estuvimos esperando de pie en el acceso a la manga, yo había dejado mi silla de ruedas en la entrada, ya que caminar hacia la manga no era problema, ya que es muy corto el trayecto, pero fue lo peor, las personas del counter de Avianca, no hacían nada, cero preocupación por los pasajeros",Avianca,trip_advisor,['Responsiveness']
9414,Bumpy Flight,"Overall Jetblue does a good job but this was a very uncomfortable flight. The whole way was turbulence though the pilots did keep trying to make it better. The flights attendants were struggling and got very grumpy. Understandable but it did not make it any better. Lastly, they made us prepare for landing an hour before we landed which was strange. The flight back was much better and what I am used to with Jetblue.",JetBlue,trip_advisor,['Responsiveness']
9415,Horrible service - you dont get what you pay for in advance,Prebooked seats to sit together with my 2 year old daughter and pregnant wife but was given seats separated from each other - all of us - for a seven hour flight… They couldn’t fix it either when checking in or at the gate.,Delta,trip_advisor,['Responsiveness']
9416,First and only time,"First of all treat your customers better when in situations which are out of your control,Its ""understandable"" to cancel or delay flights but the way you guys handle this specific situation was very poor. How can you split a family of seven re-book us on two different flights two different days and all the lady in the counter could say is ""do you want it or not"" . Had to book hotels for 2 and 3 days more yes out of our own pocket. Finally we make it home and to top it all we missing one of our bags 3 days and counting.. .. oh and the plane it's so uncomfortable don't do it there's a reason why it has a 1.3 rating in the BBB.",SpiritAir,trip_advisor,['Responsiveness']
9417,Comparatively inferior,"I booked this trip on a 3rd party site. I travel especially light, usually with a backpack and carrying a change of clothes. Never been a problem, even on the cheapest flights. This airline required me to pay extra to check my extra clothes because I couldn’t stuff them in my bag- $30 for about a half a pound of baggage. Absurd, inflexible, will never spend my money with this company again when there are far more reasonable options in the same price range. Be careful when you buy and keep an eye out for scams, I got the same flight from American for the same price that didn’t charge me to check clothing.",United,trip_advisor,['Responsiveness']
9418,Three hrs phone wait,How in God's green earth can you make your customers wait 3 darn hours to speak with a rep. That is insane. And why is there no info ANYWHERE on your website to buy a boarding pass for my emotional support 2 pd dog. And why if I pay full price for my 2 pd pet does she not get a seat? HOW CAN YOU MAKE PEOPLE WAIT THREE HOURS ON THE PHONE UNACCEPTABLE,Delta,trip_advisor,['Responsiveness']
9419,Delay delay without reason,Delayed our first flightier no reason. Then held it up in Chile(this one wasn’t 100%their fault but partially) so then we missed our flight to Washington DC. there was another flight they could have put us on that would have only made us a couple hours late. But they had already put us on one that was to leave 10 hours later and since we had checked bags they wouldn’t change it. So we had to sit in the airport for ten hours then fly into regan airport in dc the take public transportation and an Uber to the Dulles the other dc airport where my car was parked. This was not a good experience and they did not handle it well. It ended up costing me a lot of time and money.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
9420,"Member for almost 10 years, constantly disrespected and mistreated","I spend a lot of work weeks driving to the airport on a Monday and driving home from the airport on a Friday. I use Frontier a lot, since it's a local hub so there are a lot of options for the regional flights I take. I never minded the first-come, first-serve nature of the flights, & was very good at snagging seats ahead of time. That isn't my issue. What is my issue is that the last 5 or 6 flights I took ended up being delayed ridiculously long, often with little to no warning. The last flight I took with them, both in the past and into the future, was also delayed: first, by an hour, then by 3... then by 7...9. Ultimately, my 12pm flight left at about 1am. That happens, & it stinks, but we were also told the wrong terminal and gate. This wasn't corrected until the last minute. Our seat assignment got mixed up. Just about everything that could go wrong, did. When I complained the next day, after years of being a loyal customer, I was told that I could essentially pound sand and that it was just the way it was. With that kind of attitude towards their customers I cannot justify flying with them ever again, hub or no hub. I'm taking my business elsewhere from now on.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
9421,Air Canada Rouge from Toronto to Lima,"We have travelled to Lima in Economy class and back in Premium Economy. I am a tall person and I did not have enough legroom in Economy class. It is worth to upgrade to Premium Economy, currently for about CAD $100 one way. One note - get your own tablet - they say you can borrow on board for a fee, but the number of tablets is very limited. The service is rather poor, but it is still a good value for money and it is a direct flight.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
9422,Great help!Thank you Avianca Ground Personell,"Our luggage was booked directly to Bogota even though we had to clear customs at Guayaquil.The assistant at Baltra thought she helped us.Upon arrival at Bogota,we were informed by Colombian customs that we were not able to retive our luggage,as we did not have the required visas. Panick!! Thank you Monica and your Avianca crew who took our passports,went to baggage claim,weighed in our baggage at Iberia....then returned with baggage stumps and passports!!We greatly appreciate your help in the dire situation we found ourselves in!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9423,Allegiant Website is possibly hack-beware checking in on-line,"Went to get boarding pass at a public Library and with in 5 minutes of checking in, providing email and phone number, I received a call the guy stated that he was from an ""3rd party provider for Allegiant Airlines"" and that my computer has a software issue that they needed to resolve, I said I was on a public library computer and he asked when I would be home at my home computer....I hung up",Allegiant,trip_advisor,['Responsiveness']
9424,Bad customer service,"I bought 2 tickets and cancelled 5 days later, they said I will not get a refund. My grandmother passed away and they said I could not get a refund. Very bad company to deal with.",Delta,trip_advisor,['Responsiveness']
9425,Can’t believe how awful they are.,"Just terrible experience. Our original flight was about 2:30pm, they kept delayed and finally cancelled after 12hours without any help! We couldn’t even get replacement tickets for next day!they didn’t have any enough explanation and help. We have been waiting for 18hours to book next available tickets. Just terrible customer service they are too slow and useless! They don’t know how to solve problems and don’t care about customers at all. Never gonna use them again.",JetBlue,trip_advisor,['Responsiveness']
9426,Really felt valued,Great service from check in to disembarking. Staff friendly and attentive. Lillian (outbound) and Amy (return) welcomed us on board and the service was impeccable. We will definitely fly Air Canada again.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9427,Bday getaway,I love Southwest Airlines. They never disappoint. The staff is always so nice and so much fun. It’s rare when my flight is delayed and they always get me where I need to go on time. I recommend them to anyone.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9428,JetBlue makes flying easier,Took a noontime flight home after spending the week in NYC. Terminal is modern and clean. Luggage check was fast. Lots of choices for pre-flight snacks. Boarded early and landed early.,JetBlue,trip_advisor,['NA']
9429,Company Risks Its Customers Lives,"My plane was delayed in GR. We sat in airport for three hours. Honestly though this doesnt bother me as much as the total disregard for the 175 innocent people on my flight. No sooner we were in the air the pilot called the flight attendant to advise of a situation. I was sitting in the front of the plane and could see everything going on. At 20000 ft in the air I felt a bit uneasy. The captain came on shortly after to let us know that there was a ""computer issue"" so the plane could not go any faster. We were going to be delayed 1.5 hrs. This computer was supposed to be fixed before we left. I spoke to the flight attendant she said that we shouldnt worry because they put enough fuel on the plane just in case something like this happened they wouldnt have to divert flight. I immediately felt that this company let us board a known broken plane and prepared for something to happen just in case. Im sorry Im not ok with a company playing russian roulette with mine or my families life. Pay the extra 100 and fly with a company with integrity. On top of that they offered bev serv 2 addtl times at MY COST i wouldnt be on the plane for that long if it wasnt for their faulty plane.",Allegiant,trip_advisor,['Responsiveness']
9430,Won’t fly long haul with them again,"Smallest plane I’ve ever flown international in. Seat space for bums and legs is ridiculously small. I’m am averages size adult and it was just uncomfortable the whole way. Customer service in airports was terrible, disorganised, unfriendly and no one seemed to really care about our experience. We waited in a check in line for over 2 hours in Anchorage because the service desk was closed until the line was about a kilometre long, when they finally opened, they opened 2 counters whilst chaos reigned one officer went to lunch leaving hundreds of passengers still in line. There were no self checkin facilities for United at Anchorage but there were for other airlines. This would have made everything so much simpler. When we finally got checked in it was a big rush to get through security and to our gate. They checked our bags through to Melbourne, not telling us we had to collect them in Sydney and go through customs and then get a domestic flight to Melbourne. Flight attendants on the outbound service did not care about the service they were supposed to provide in regards to meals, drinks and general comfort. We felt we were an inconvenience. The inbound service was much better, particularly when a fellow passenger vomited on me. They did look after us and tried to move us away from this gross stranger but there were no spare seats. We had to sit next to him for another 13 hours not knowing how contagious he was. Overall a pretty crap experience and we will never fly United again. We were booked on United by a travel agent, it wasn’t our choice",United,trip_advisor,"['Tangibles', 'Responsiveness']"
9431,United Airlines ROBBED ME- REFUSES TO REFUND AFTER THEY CANCEL MY FLIGHT DUE TO COVID,AVOID booking United Airlines and/or their Silver Airways partners AT ALL COSTS. This airline royally screwed me as I had booked a trip last year to key west on silver and they cancelled on me due to covid. They explained that they would refund me a travel certificate of $340 and I could rebook at my convenience. So you can imagine my dismay when I decided to rebook for the same postponed trip...and was informed my certificate is only valid for United flights and NOT silver airways. Oh and did I mention only silver Airways flies to key west?? 😂 HA neither did they. When I called customer service they told me to file a case number so I did and never received a call back. #straightrobbery,United,trip_advisor,"['Responsiveness', 'Assurance']"
9432,Can I use ONLY the second half of a round trip ticket?,Booked a flight from Orlando to Detroit but at the time it was about $100 cheaper to take a layover. Now prices for non-stop tickets are significantly cheaper. When I try to make a change to my current flight the prices are more expensive making a modification versus just buying a one-way ticket. So my question is can I just buy a one way ticket......use that.....and then use the second half of my round trip ticket without using the first half? If I don't use the first half of the round trip ticket does it cancel the whole itinerary? And dammit why is the price to modify my flight so much???? Current one-way ticket is $134 and to modify its about $160 in addition to the $100 I already paid for that leg of the flight!?! By the way I have been flying Spirit weekly for work for about 3 months now. I've been really happy with the Spirit service! No issues for me so I hope they figure out this bankruptcy thing!,Spirit,reddit,['Responsiveness']
9433,Waiting over three hours on the phone to get one simple question answered!,"Trying to book a flight to Jackson Hole, WY with gift cards. The pins had been destroyed because of the cheap manner the cards were manufactured. However, the rep on the phone was great, but he referred me to an email address and couldn't help me. So I sat there and waiting over three hours on the telephone to get one simple question answered that took less than 5 minutes. That is really the worst customer service there can be EVER! Who runs a company where the wait times to get a rep are always 3 to 6 hours...Totally idiotic management to the MAX! I'm telling everyone I know to NEVER EVER USE DELTA again...EVER> This problem has been going on for month! Get it fixed. Hire some people.... We pay a lot of money for these flights. Spend some of it on your call center!",Delta,trip_advisor,['Responsiveness']
9434,FAVORITE AIRLINE  IN THE AMERICAS,"this airline used to be not on time but now renovated / new airplaines with tv on each seat . free food and drinks even alcohol , nice flight attendants make it my favorite airline.",Avianca,trip_advisor,['Tangibles']
9435,"Best price, great service and no problems!","Southwest Airlines was a perfect choice for me. No frills, but no inconvenience either. No charge for checking 2 bags and I paid to board early which was worth it to me to get a good seat and get on and off the plane fast. Everyone was friendly and I got there in one piece!",SouthWest,trip_advisor,['Responsiveness']
9436,Sky Club @ HND,URL: URL Thumbnail: URL,Delta,reddit,['Responsiveness']
9437,Dificil,"Péssimo atendimento ja no balcão do check in. As TVs a bordo funcionam, porém a empresa não disponibiliza fone de ouvido. Poltronas quebradas que hora não reclinam, hora não voltam a posição normal. Torneira do banheiro funcionando direto... A comida servida é de péssima qualidade e para beber só água. Ainda que tivemos sorte e os dois vôos saíram no horário previsto.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
9438,Dogs Dogs Dogs,"I like dogs but there were 5 on this 4 1.2 hour red eye flight ✈️. There was a small dog in the aisle seat and I had the window. The dog used the bathroom. Not sure what dog facilities are for dogs but no one cleaned after the animal. One dog was very large thankfully not in my row. On a longer flight from San Jose, Costa Rica there was a dog in the same row that smelled terrible. That dog was medium size and also used the toilet 2X’s. I try to understand that maybe someone needs a comfort animal but if the airline wants to accommodate these people with animals they should seat them in the same row and give the dogs their own toilet facility. I don’t think I will fly Jetblue because other airlines have stricter rules about these “comfort animals”. Years ago the animals traveled separately from passengers. What about my comfort? What about allergies? What about hygiene?",JetBlue,trip_advisor,"['Tangibles', 'Empathy']"
9439,Buen servicio,"El servicio es bueno, el personal excelente ( mi pareja se sintió mal y fueron muy atentos) y yo pedí menú sin gluten y a la idea lo cumplieron ( lo que en los snack no nos tienen en cuenta, siempre dan galletitas. Lo que si tuvimos atrasos varios y nos cancelaron un vuelo y nos asignaron otro ( que nos dejó desde las 3 pm casi hasta las 12 de la noche de espera), eso no estuvo bueno",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9440,Customer Service Number in Cancun,"I checked in on line in Cancun for a flight to Denver. This flight required me to check in at the airport but there was no information as to which terminal the flight departed from. I tried to find a customer service number for Southwest in Cancun, and could not find any. I searched in English and Spanish. The results were the same, a US 1-800 number which did not work. Somehow I figured out that if you put +52, the code for Mexico, the call went through. For the record, it looks like Southwest departs from Terminal 4.",SouthWest,trip_advisor,['Responsiveness']
9441,Best Domestic Airline by far,Delta continues to make domestic flying better. They up their game with good staff training and innovative features. Their mobile app is way better then the rest,Delta,trip_advisor,['Responsiveness']
9442,Flight to Atlanta Georgia aboard Delta 767-300,"We caught the Red-Eye flight from Salt Lake City to Atlanta Georgia. The Boing 767-300 is a sizable jet with room for some 261 passengers, and this flight was completely booked. The attendants were very congenial and helpful. The flight was smooth with great take-off and landing, and being a tall 6’-4” fellow, it was amazingly comfortable in the main Cabin. It was a great flight over-all.",Delta,trip_advisor,['Assurance']
9443,Absurdly terrible,Flight got delayed 6 times. 5 hours later they said they are canceling the flight. After the flight was cancelled they lost our checked baggage. We waited 2 hours until our bag finally showed up. While waiting on our bag we missed the next flight through a different airline. Every person at the kiosk did not care one bit about their customers. This company needs to go down in flames.,FrontierAirlines,trip_advisor,['Responsiveness']
9444,Lazy Pilots!,"We waited on pilots for OVER an hour in BOS in Summer with no AC. No plane problems… just pilots being lazy. People were getting mad at the poor staff who had no control of the situation but give us water. I almost passed out. Thanks delta for the terrible airline service like most others. Hire people who are dedicated to flying, rather than a second career they don’t care about after the Air Force.",Delta,trip_advisor,['Responsiveness']
9445,Worst Airline Ever,"Avianca used to be a great airline but in the past months their customer service has gone out to the window. They used to care about passengers but now all the care is about money. I have flown with Avianca over 100 times, since they are basically the only airline Colombia has. All the flights come with delay since their priority has become to continue to sell flights without pilots. So if you fly with them, get ready to be in the airport for at least 4-5 hours (if you are lucky). The treatment in the airport is terrible. There is no one to talk to/ask question about your flight. And once you finally take off, then you have to pray that they remember to pack your luggage on the plane. Trust me, dont flight with them. Everything they do, is to annoy you.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
9446,Thieves,"My bag was left the airline for 48 hours because we missed our flight and when I tried picking up the next day, no one from the airline was there assist. Went back the next day, got my bag after calling 10 times and finally confirmed someone was there. Now I do not who is responsible but Shoes, jewelry, clothes, make up ( gross to use a strangers), cologne etc. Was missing from my bag. I can’t believe someone would do that! They stole about 1,000 worth of our belongings. Never flying with them ever Again. I hope they catch the people who do this kind of thing. I know sadly it happens a lot but something needs to be done to hold these thieves accountable.",FrontierAirlines,trip_advisor,['Responsiveness']
9447,Dental Hygienist,"I use Allegiant every week for work and have usually had great experiences. However, in the last month the communication and respect for people’s time has slacked tremendously. I’m typing this review as I sit here getting text after text that my flight has been delayed 2 hours...now 4 hours! Really?! And a notification wasn’t even given about delay until 5 minutes before I was scheduled to board. This is completely unacceptable! A couple of weeks ago we were told of maintenance issues after we were boarded. Pilot said mechanic would be there in 15 minutes but it really took 2 hrs before he showed. While the pilot went on to say a good plane was on standby for us. So I’m on the bad plane? Very reassuring! Allegiant needs to get it together because I’m about to take my business elsewhere! I still have 2 hour drive home once we even land in Destin! So upset!!! Oh and now we are on a 6 hour delay....",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9448,Air Canada Stole my money,"Air Canada canceled my flight saying that the route was no longer allowed. When I asked to get a refund on the flight that THEY cancelled they told me that my ticket was not fully refundable and there would be a penalty fee imposed. Essentially they stole $200 from me, I appealed the penalty with there customer support team (you aren't able to talk to anyone on the phone but have to send an email and wait 2 weeks to hear back) they were incredibly rude and told me that there was ""no further consideration"" they were able to give to the matter. I will never fly with air canada ever again, even if its maple syrup season.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9449,Cancelled Flight 10 Hours Before,Got notified 10 hours before my flight that it was cancelled. When I called they told me sorry no other flights that day. I did get a refund but then I had to stress out about getting another flight (through a different company) on time. I will never use Spirt Airlines again and I will tell everyone I know not to use them either.,SpiritAir,trip_advisor,['Reliability']
9450,Air to Sea by Royal Caribbean,DO NOT use Air to Sea to book your flight. They messed up our out going flight. Then placed the blame on the airlilnes. I Paid for premium economy and received the 39th row of 39 rows. Because the price has gone up since I made my reservation they denied that I paid for premium economy. They will NEVER have my business again and I will be sure to tell folks how I feel.,United,trip_advisor,['Responsiveness']
9451,Very nice flight in Delta One,"SYD-LAX on a Boeing 777. This aircraft featured the new Delta One suites. The seats were excellent: lie flat, doors for privacy, huge entertainment screens, and a ton of storage. The design was thoughtful, with seat controls, etc. all being easy-to-navigate. I appreciated that there were air vents above each seat. Amenities were great: a well-stocked TUMI amenity kit and Westin bedding. Enjoyed the meals. They were elegantly presented and tasty. A tray of appetizers included marinated shrimps, an arugula salad with tomatoes and mozzarella, and a tasty soup. The main course was a well-prepared fish. Ice cream and cheese for dessert hit-the-spot. The wine selection was not excellent, but was suitable. Service was attentive. A very nice flight, overall.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
9452,Do not fly Spirit,"Do not fly Spirit. They do not resolve any issues with their customer's flights. After being on hold for over an hour to deal with a flight concern, the line clicked off. Thereafter, I decided to cancel my flight and rebook the time I needed. I went through the app to do so. As I processed the cancellation, the app stated I would get a refund of 71.49. So, I went ahead and did the cancellation. After waiting for over two weeks for this refund, I emailed customer service. They stated that they do not give refunds after 24 hours of booking. Well, then why did your app state I was getting the refund? Even with proof of a screenshot stating the app said I was getting a refund with a fill confirmation number, they would not honor the refund and stated, ""It doesn’t fall on our guidelines to process the refund. If I make an exception for you, I will have to do it for everybody else. My position remains unchanged. "" So, instead of supporting the error that transpired in their app, I am the one that was screwed out of my money. This is poor business and poor customer service. If this was the policy of the airline, the app should have never stated I would get a refund. I will NEVER fly Spirit again.",SpiritAir,trip_advisor,['Responsiveness']
9453,Mixed cabin check-in/boarding?,I’ll be flying out of Halifax next week to Amsterdam via Montreal on a mixed cabin ticket: economy from YHZ to YUL then business (via instant upgrade from premium economy) from YUL to AMS. I’m assuming that means no priority check-in or boarding in Halifax but wanted to ask the experts here just to be sure. Thanks!,AirCanada,reddit,['Assurance']
9454,8 horas de retraso para un vuelo de 2 horas,El vuelo estaba para las 2:20 y fueron progresivamente retrasándolo hasta las 10:20 hora en la que finalmente salió. La compensación de la aerolínea es de USD 150 y dan un bono de alimentación en restaurantes de comida rápida. La asesoría que dan las personas de la aerolínea en la sala no es la adecuada pues no saben nada de lo que pasa.,Avianca,trip_advisor,['Responsiveness']
9455,Always a Great Flight,We have flown Allegiant for several years now and every flight has been on time if not early. The flight attendants have been wonderful. The airplanes have always been clean and the cost for our flight hasn't been beat by any other airlines in our area. They fly into an airport that is more convenient. The only disadvantage is the only make the flight on certain days. I only wish they made that flight more often. We would have an excuse to travel more!,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
9456,Change of aircraft not as comfortable,Originally paid for three seats together but due to a change of aircraft the seating arrangement was different. The new seating meant that the third one was offset by a row and a half behind the rest. Not very happy when it could have been virtually alongside had the new seat been in the next row forward. Tried to contact customer service by email four weeks before flight but no reply. The meals are always a choice of chicken or pasta.,AirCanada,trip_advisor,['Responsiveness']
9457,Don’t fly Frontier,"Flight attendant very rude and even rolled her eyes at us. 3 hour flight. We were in the very front seats so of course plenty of leg room. No TV, no refreshments, no alcohol wipes given to wipe the arm rest and buckle like our flight out with a different company. We will not fly Frontier again.",FrontierAirlines,trip_advisor,['Assurance']
9458,comfortable and on time,"Well organized, flight is on schedule, flight attendants are nice, friendly, and helpful. Seats are clean and comfortable. Check in system is efficient and fast.",United,trip_advisor,['Responsiveness']
9459,Visitors,"Worst experience of my life After we arrived in Columbus on August 18 we got our luggage’s. One of our suitcases was broken and the wheels was off, so we start making a claim on the airport for it. After we came home and open the suitcase there were so many broken items and some of our jewelry was missing( bought it in my country) we claimed it through the website now they emailed me saying that they can’t find our missing items and they need English receipt and bank statement for it. Who thinks that stuff gets missing or broken when they travel so they keep the receipt or they keep the English receipt. I have the receipt for all the jewelry with the date of purchase but they are in my native language . They would not be responsible for anything. I will never fly with united airlines and never will recommend them to anyone.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
9460,Worst airline ever!,"Seats are like bolted down fold up chairs and that was the best part. We waited over 7 hours for what we were told was a weather issue preceding us. A quick google search proved that was a lie. The pilot we finally got told us the truth. The problem was basically a junk plane they were trying to patch together until they eventually gave up and sent a different plane. We got a food voucher AFTER we had eaten but it wasn't even enough to cover a lousy fast food burger. Then we got a 50 dollar off coupon toward another flight. No thanks! Their ""good"" plane rattled and shook as though it were made of hanging nuts and bolts with no turbulence. I'd rather drive to a farther airport and spend a little bit more next time. 60 Minutes did a piece on this horrible airline if you want to see for yourself just how bad and dangerous this airline is.",Allegiant,trip_advisor,['Responsiveness']
9461,Horrible experience!!!,"Horrible experience!!! Got my round trip flight to Tampa from Toronto through “Hotwire”. They offered me one free checked bag plus one carry-on for the trip. Air Canada did not honoured the offer. I had to take only one carry-on luggage. In Toronto they checked in my carry –on luggage for free as the airplane was foul. In return flight, they charged me $24 US for the same luggage while they were announcing the airplane was foul and they did check in all carry-on luggage free of charge! We had 2:30 hours delay in Toronto to Tampa and 35 minutes delay in Tampa to Toronto! The air plane itself was horrible too! In last rows it was very shaky and noisy; we could not hear a single word from the Captain (sound system problem) and some overhead boxes were opened by themselves during take-off!!! They fixed it by hockey tape! Will avoid it as much as possible next time!!!",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
9462,Inadequate staffing,"During a recent round trip I experienced flight delays due to Allegiant’s inadequate staffing issues. Regarding my outgoing flight, the incoming flight was delayed by an hour because there was insufficient staff to man the plane. Upon arrival, there was another delay because there was insufficient staff to remove baggage from that incoming flight and load baggage for the outgoing flight. All toll, my outgoing flight departure was delayed by 2 hours. Regarding my return flight, I arrived at the ticket counter 1-1/2 hours prior to departure and discovered a long line with only one person manning the counter. It took me 50 minutes to get processed. From there was delayed though security and subsequently arrived at the gate 10 minutes after the plane was scheduled to depart. Fortunately the plane had not left the gate but that departure was delayed by 25 minutes until all the passengers arrived on board. However, I experienced some very anxious moments during the entire ordeal that could have been avoided if Allegiant provided adequate staffing to handle customer demands at the ticket counter. My advice...be prepared to experience delays and anxious moments while traveling with this airline carrier. Is it worth the cost savings?",Allegiant,trip_advisor,['Responsiveness']
9463,Ready for takeoff,"The flight was wonderful,the take off and the landing, to be able to scan my tickets, flight arrived early, my only problem was legroom, i understand you get what you pay for, but dash dang that was ridiculous. We were a party of 12, and over half us complained to each other about legroom to and from. You have to pay for seats with more legroom, They fill up fast! I've flown many a time, but never Allegiant Air, will I use them again? YES! As stated before enjoyed the entire flight, was just uncomfortable with the legroom.",Allegiant,trip_advisor,['Tangibles']
9464,Dreadful Service,"26th November 2019 The first leg was EK 776 from Durban to Dubai. It took us 2 hours to check in. We boarded the aircraft at 6.45pm and it was 9.15pm before we we were offered a drink and that was water included with our meal. We were not offered a drinks round until 9.30pm, 2 and 3/4 hours after boarding. To add to this they ran out of our first choice meal so we went without. The cabin attendants were sat at the back of the aircraft ignoring the call lights. There were also people walking about aircraft whilst the seat belt signs were on, again the cabin attendants oblivious. On the second leg Dubai to London Gatwick, they again ran out of food so again we went without food. Not what you would expect from Emirates but very, very poor",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9465,southwest continues to impress,"Southwest provides great service with staff that makes your experience enjoyable. I highly recommend flying Southwest whenever you can if you are looking for affordable, on time and convenient travel",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
9466,Lost luggage and spirit won’t help,"Spirit lost my luggage and won’t life a figure to find it. I flew in from Houston and had a connecting flight at MCO to cbus. My luggage wasn’t transferred to the plane. I asked the flight crew if I should claim my baggage and re-check to go to mco to cbus, they assured me it was fine. Of course it wasn’t, it didn’t arrive in Columbus. The manager wouldn’t come speak to me and no one will give me an update. Lost luggage happens but there’s no excuse for this poor customer service even with a low cost airline. I know the luggage is at MCO Orlando, get it and send it to the correct airport. At minimum provide me, the customer an update. I’ll make it my life’s mission to make sure no one I know flies spirit if my bag isn’t found today. Poor customer service, they make Allegiant look 5 star.",SpiritAir,trip_advisor,['Responsiveness']
9467,"Flight was on time, service excellent.",Jet Blue has been the most reliable airline I use. With their premiere credit card I receive a free checked bag and that is a great perk.,JetBlue,trip_advisor,['NA']
9468,Bad seating and service,"To continue the saga of my trip to Oslo from Dubai by emirates, I am not happy with either the seating or the services. The flight was completely booked, and I understand that. Remember that the emirates airline is the most expensive among its peers. However, the service was bad and it was hard to even get a drink on almost 7 hours flight. This adds to the awful and unprofessional attitude of the supervisor at dubai airport before the flight. Perhaps Emirates airline does not care if someone like me is not satisfied. But a sign of a demise of any company is they lose one customer at a time.",Emirates,trip_advisor,['Responsiveness']
9469,Just don’t!,"I booked a flight to Orlando about a month out. A few days later they changed the returning flight time. Then the day of the flight, we arrive at the airport to find out that our flight had been canceled two hours prior to the flight. The attendant at the desk had very little information. All she could tell us is that there was no way Allegiant could get us to Florida that day. That left us having to drive eleven hours to make sure we made it to our cruise.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
9470,"With SWA, all others are vying for second place","My flight history with SWA has always been exceptional. This was also a good experience as all the SWA flights I have taken are. The Max 8 issue not withstanding, the airline made the appropriate flight changes and did not negatively impact my trip. Say what you want, SWA in my view is very good at what they do and always courteous and helpful. The flight crews have always been first class. If I have to choose any airline for any trip, SWA is my first choice. Thank you.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9471,Unfair charges,"I flew From San Juan P.R to Bogota Colombia and I had a bad experience with this airline,.After loosing the first leg of our trip due to the 2 hours plus at TSA line arrived at gate as doors were closing.. when contacted customer service and after being on hold for 40 minutes the best he could do was $350 extra charge and a flight for the next day even though there was a f flight 4 hours later.We ended up booking the same day flight for $239 . On our return flight I called to add checked bag and was informed that my return flight was canceled even though we informed the Avianca counter we were leaving on the next flight that cost me on othe $355. Besides that the stewards informed me that I had to go to the check mig website to get Colombia immigration form which it was not necessary a charge of $69 the should be better informed",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9472,LOVE In The Sky,"As Always Southwest did not disappoint me. The On Time Departures and on time Arrivals were spot on. The in Flight entertainment is top notch ,Plenty of movies and tv to keep you entertained thru the whole flight. Beverage Service is great with soda and water and plenty of Libations for sale. This is the best US Carrier by far.",SouthWest,trip_advisor,"['Reliability', 'Tangibles']"
9473,Good Experience,"I was hesitant to fly Frontier after reading reviews. Thankfully,I had a very pleasant experience. It was 6 of us that flew, we did not pay extra for seating and glad we didn’t. Our assigned seats were all together, so there was no need to pay. We didn’t have a preference of where we wanted to sit anyway, as long as it was together, so it worked out. Baggage was pricey because we didn’t pre-purchase, on the way back we did and it was a lot cheaper. The $80 a flight was totally worth it, we did take our own snacks so we didn’t care if they didn’t give us anything. For the price of the flight it was totally worth it, I mean it’s a 2 hr flight tops so we didn’t mind not reclining and not getting snacks. I would totally fly with them again! The flight departed on time and arrived on time. No lost bags, and flight attendants were nice.",FrontierAirlines,trip_advisor,['NA']
9474,Never flight trough out San Francisco,"Flights to San Francisco always delayed, especially those in am, ....foggy. Flight as delayed in Boise and we did not catch connection to Maui. I asked United service person at Boise Airport but I did not get help. Finally we left Boise but we missed our connection, .....At San Francisco airport our tickets were rebooked an flight to Honolulu, despite two flights to Maui this afternoon....our trip total was 14 hours....., no sorry from United.....",United,trip_advisor,['Responsiveness']
9475,Great flights,"We flew on 4 different aircraft going to Florida. First one you could tell was old, but the other 3 were new ones and a lot nicer. My granddaughter enjoyed watching a movie both down and back. The flight attendants were very friendly and accommodating. There were 3 of us traveling and our last flight seats were not together and she went out of her way to get us seats together. A big selection of snacks instead if just pretzels or cookies. Even came around a second time and asked if we wanted more, very enjoyable flights!",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
9476,Nice Flight,"Everything was good, the entertainment was good too! only the vegetarian meal no really good in the flights go to Japan",AirCanada,trip_advisor,['Tangibles']
9477,DONT FLY ALLEGIANT - not worth TRYING to save a few $$,"Our flight was supposed to depart SATURDAY 6/22/19 at 4:21pm... Needless to say, it was ""delayed"" multiple times, promises made and not kept and after being ""strung along"" until SUNDAT at 2:30AM the flight was eventually cancelled. The customer service representative when we were checking in was very rude. Not helpful at all and not willing to do anything to help us fix our problem. I have never been treated so poorly. When they FINALLY cancelled the flight AT 2:30AM, we were told they could not fly us out until Wednesday, June 26, 2019 and they said they would NOT give us a hotel voucher or book us on another airline. We finally slept in the airport and were able to fly to FL on Southwest Airline (the best). Because of their incompetence we lost 2 days of a 5 day family reunion. Essentially, we were stranded at BWI for almost 23 hours and were only provided a phone number for a refund or voucher and, the number did not answer calls. As other have said, ""This is an airline that needs to be sued and taken off the market. DO NOT GET HOOKED ON THE PRICE! you Pay for what you (do not) get. Stay away! I have emailed and called and got no response from this company. WORST service and flight experience in 70 years of travel. Worst customer service ever. DO NOT FLY THIS AIRLINE!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9478,Help with eupgrade,"pls help! i booked a flight to Dubai from YYZ in latitude. before booking it said that it was eligible for eupgrade and that I was within my clearance window. after I paid for the 2 tickets I clicked eupgrade and it showed as available and they asked for 26 credits which I paid for the 2 tickets. to my surprise I checked my tickets and it shows as economy and 'waitlisted' for business class. I called air canada and they said there is nothing they can do, they use Amadeus and they don't know anything about the aircanada website. so now I paid double the price for an economy ticket? they can't even tell me when I will be notified if I get in off the waitlist. what should I do? what are my chances of getting upgraded? by the way, AC website is still showing eupgrade available for that flight. on flight expert it shows as 0 available.",AirCanada,reddit,"['Responsiveness', 'Assurance']"
9479,Flight to Orlando,"Cheapest flights to Florida ever. It is a no frills airline. I have never been delayed, and my luggage always makes it to my destination at the same time I do. I was cruising out of Port Canaveral and for some reason we had trouble getting a taxi from the port because we were told ""No one ever goes to Samford airport"". However, the higher taxi ride cost still put us under budget on transportation. And the planes are brand new, with non tilting seat which prevents the person in front of you from taking up your personal space!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
9480,Amazing Staff,The staff was so kind and funny they were very generous with complimentary snacks and drinks and they brought over little activity pages and mini pilot stickers for my kids. 5 stars such an amazing flight and great start to the vacation!!!,SouthWest,trip_advisor,['Responsiveness']
9481,Aruba Flight,"We fly every January first class from Minneapolis, MN to Aruba. We normally gateway through Charlotte, Atlanta and Miami. I found this non stop flight and booked at slightly higher prices than American Airlines. Non-stop first class flight from Minneapolis, MN to Aruba. Cost was inline with other airlines. Now same first class flights are not inline with other airlines. Why Delta has now increased the flight by almost 100%. Original flight, on time, smooth and great. Negative is no drink service until in the air. Then, we get to watch cabin attendants sit and talk while first class waits and waits and waits for first drink. Drink menu looked good but when you ask for scotch they were out. First class service on this flight was not very good. Food selections few and not very good.",Delta,trip_advisor,['Assurance']
9482,Worst airline!!!,"Missed our flight because we didn’t read the small print of having to be checked in 45 mins before flight. We were 38 mins from boarding and were refused. The agent at ORD was extremely rude and told us there would be no refund, the next flight to tampa was 2 days later, no sympathy that this was our honeymoon. We booked another flight with United and were treated like People, United was very friendly and accommodating, checked us in 30 mins before our flight, no problem. I called frontier when we got home to ask for a refund or even credit and the phone agent also refused rudely. I would warn everyone not to fly frontier, worse airline than spirIt.",FrontierAirlines,trip_advisor,['Responsiveness']
9483,Worst airline ever,I had to pay over $700 on baggage fees which was ridiculous one of my luggage was 1Lb over wait and I had to open my suitcase to take stuff what an embarrassment on my return flight I bought some rum and was told at the gate it was considered a personal item never heard of that b4 all in all I will never flight Frontier again,FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
9484,Maybe better to choose another airliner,"In the past, Emirates was synonymous with first-class service. It's a long time between service now. I flew with the Oslo - Dubai 2022. The flight attendants were nasty to some of the travelers. If they wanted to walk by, for example, they pushed people instead of asking. If you pressed the button for service, they could just look at you so keep talking to their colleague. Compared to other large companies such as Qatar, etc., they have lost a lot. The food was also nothing to brag about with only two different dishes.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9485,Nice Flight...No Frills Airline....,"Flew to ST Pete for a wedding, since Allegiant offers nonstop flights out of Stewart that is only 10 minuets from my home it was an easy choice to fly them. We were delayed going out of Stewart due to fueling the plane, however we arrived before the scheduled arrival time, however we were grounded for nearly 2 hours due to lightening over the airport. Flight home was great as well delayed slightly as the captain called in sick and they needed to get a replacement. Smooth flight with great service...",Allegiant,trip_advisor,['Responsiveness']
9486,Nice change from US domestic flights,"Seems sad to write a glowing review because nothing went wrong, but that's air travel for me... if everything happens exactly as planned, no delays, lost bags, cancelled flights, I'm happy. It was an added plus for me that all the Avianca employees were pleasant, efficient and genuinely seemed to enjoy their job and working with the public. I wish the had domestic US flights!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9487,Best flight ever!,"The United flight crew and staff at the Kalispell airport were absolutely phenomenal. Weather prompted the airline to offer flight changes to another day free of charge (worked out well for our plans), however, the next day flight's takeoff was delayed per weather at our destination.The captain kept us updated as to what was going on during the 4 hour delay, she came out to talk with us personally and even spent time talking about her career as a pilot to a group of FFA high schoolers who were travelling to a national competition. The storm clouds over Denver left zero visibility, and yet the pilot landed the plane like she was driving a car - I never even knew the wheels hit the runway!!! Absolutely the best flight I have ever taken, even with the delay!!! Thank you United!",United,trip_advisor,"['Responsiveness', 'Assurance']"
9488,Worst flight,Most cramped seats ever. Legs pressed against seat in front of me. Person in front could not recline seat at all. Worst landings of any plane I have been on. Pilots need to go to flight school.,AirCanada,trip_advisor,['Tangibles']
9489,Had to wait 40 minutes for my bag,"I'm terribly frustrated with the length of time I had to wait for my luggage on both legs of my flight. Everything else was ok, but this ruined the experience. If they ask you to gate check your roller bag, Don't do it!!!!! You'll be sorry",JetBlue,trip_advisor,['Responsiveness']
9490,My First Time Ever Flying With Spirit,"At first, I loved the fact that your prices were so cheap. But, I guess that comes at a consequence. I’ve flown with Jet Blue before, American Airlines, United Airlines, etc, and none (I literally mean none) of those airlines have given me more problems than Spirit. Spirit has shown me a new form of travel that I’ll never forget. Instead of writing an extensive review of this MIND-BLOWING company, I’ll just remind you guys “quality over quantity” is a powerful expression. My names Armani Prosper, flown on flight GE3E9G (& if they can’t find me, it’s probably because of all the flight changes) & I promise, I’ll never fly with you guys again.",SpiritAir,trip_advisor,['Responsiveness']
9491,Excellent service as always!,"Even though we had a bit of a bumpy flight, the crew did a great job of keeping everyone updated on the status.",Delta,trip_advisor,['Responsiveness']
9492,Air Canada Employees tossing Luggage around,"Air Canada does not care at all about damaging luggage. You'll need a new luggage every time you fly with them. Watched one of their employees tossing my luggage bag and sure enough, it was extremely damaged at the other end. Not sure how they get away with this but seems to consistently happen. When I retrieved my luggage at the carousel, the wheel was hanging off and wasn't functioning. Had to carry luggage on my shoulder. This airline is ridiculous. Avoid at all costs unless you have luggage you don't care about.",AirCanada,trip_advisor,['Tangibles']
9493,Cheap but NOT safe,"Spirit, definitely is one of the most affordable airlines and have always used them! However, following COVID protocols they are honestly not fully to the task. On my flight back home, Spirit had a plane fully packed with passengers. Sanitizing the plane, we will never know if they are really cleaning well, BUT when it comes to seating their passengers, they are definitely not doing it correctly. They seat people in each row (left and right), leaving ONLY the middle seat empty! If the CDC says leave 6 feet apart, you will think these airline will be smart in leaving one row empty and seat only one single individual per row (if traveling alone) or seating two-three per row (if traveling with partner or family). I give it 3 stars because i like the airlines, but i did not feel safe AT ALL traveling with people sitting so close to me! ALL AIRLINES NEED TO FOLLOW THESE PROTOCOLS!!!! Also, let me include the airports...FLL airport and Tampa airport are NOT taking temperatures in TSA as well as not being strick in telling people to keep 6 feet apart! It is no wonder that Florida is becoming like New York! TAKE ACTION PEOPLE, THIS IS SERIOUS.",SpiritAir,trip_advisor,['Tangibles']
9494,Wonderful airline,"I was a little concerned flying on an airline I had never heard of. Being used to US airlines and so many cut amenities, I was shocked at the first class service this airline gave. The flight attendants were cordial and worked hard to make sure each passenger was taken care of. Their uniforms were impeccable and it made me feel like I had stepped back in time when airlines took great pride in their overall appearance and service.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
9495,Not good,"Hands down the worst airline I have ever flown! Not only are the seats uncomfortable and you can't even recline them, the staff is atrocious! For example leaving Vegas the gate agent kept yelling at customers who approached and said ""Go sit down, we are not boarding"" and she did this several times. All around horrible experience that we will not do again. If you are looking for a cheaper airline look elsewhere.",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
9496,A fabulous experience!,We booked on Avianca based on price. Boy was I surprised! While we were flying economy the seats were more comfortable and spacious than many of the US airlines we have flown lately.I will fly Avianca again!,Avianca,trip_advisor,['Tangibles']
9497,Last minute booked saved our vacation,"After our American Airlines flight was cancelled, rebooked, cancelled, rebooked and cancelled, we found the JetBlue counter and the customer service rep went out of his way to help us get home the same day.",JetBlue,trip_advisor,['Responsiveness']
9498,Worst long haul airline ever experienced,"I am a frequent international flyer and I have flown with Air Canada for about 4-5 times, its worst airline i have ever experienced. And saying that i have flow with other low budget carriers which are much much better than Air Canada. And its not only me, i know atleast 7 of my friends who’s last choice of airline in Air Canada. If you can find other airlines for $300-$400 more, then book that, that extra money will be worth it. Cons - most cramped and uncomfortable seats i have ever experienced, i have flown with about 18 different airlines. No flexibility, their flights to US are often late, atleast in my experience. It surprises me how they are winning the best airline in North America award because most of the people I know don’t prefer to fly with them",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
9499,Positive experience,"Comfortable and roomy seating. It was a little cold on the flight home, but otherwise all was good with flight attendants and flights",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
9500,No accountability. No service,Canceled flight and did NOTHING to help. They have no idea when the next flight will be. They don't have a pilot. You name it they said it. They don't care whatsoever. No accountability. It's a racket.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9501,Poor Policy and representation.,Landed at 4:25PM two and half hours later finally received bags. No Frontier representative anywhere in entire terminal until 6PM only to inform us we just had to wait as this was standard procedure for Frontier Airlines. Half of the plane received their bags after landing and other half waited 2.5 hours for Frontiers standard practice. First and ONLY time I will ever fly this poor excuse of an airline carrier.,FrontierAirlines,trip_advisor,['Responsiveness']
9502,Fabulous flight,Great airline comfortable great entertainment 10/10 fabulous seats and food.i would recomend this flight to anyone going anywhere,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9503,Was told I was too late to board plane,I arrived 50 minutes before the plane was to leave. Not only was I told they couldn’t give me my boarding pass but it was too late to get the luggage on the plane. I have been 40 minutes early on other airlines and it was fine. I was out the price of the tickets my luggage charge and cost me $1000 for 2 tickets on Southwest ( which I do recommend completely) . Thanks Frontier you SUCK and have lost my business and any recommendations,FrontierAirlines,trip_advisor,['Responsiveness']
9504,Add resvn to mine?,"I’m new to SWA. I purchased a RT ticket for myself 2 months ago. Last week, partner (who hasn’t flown in 10 years) said they want to go too. I purchased their ticket + EB boarding for them on the same flights as mine. I purchased both tickets with the same credit card. Is there any way to get their ticket added to my itinerary? Thanks SWA Friends!",Southwest,reddit,['Responsiveness']
9505,Hated it.,"Two of the flight attendants were not friendly and were rude. My original booking was to fly ANA from Chicago o'hare to Narita but United changed my itinerary at the last minute. After 13 hours, trash was overflowing in the bathrooms and floor was wet. You will never see this on ANA which I have flown many times. Food was not great and only in small portion. There was not enough snacks only some left over Japanese rice crackers. I would rather pay a little more and fly ANA or JAL than fly United. Unfortunately I have another long flight coming up with United in a few weeks.",United,trip_advisor,['Assurance']
9506,Bag issue,It didn’t make any sense how I went to the airport to check in then they told me that I have to pay for my luggage. They didn’t mention anything online when I was booking my flight and they also said I couldn’t do a carry on because I booked as a “basic” the lady at the front was so rude she said I booked as a basic therefore I have to check in my car and they charged me a fee. I usually don’t mind paying if I have to pay to check in a bag or carry on but the thing that pissed me off the most is nothing was mentioned online and when I went to check in they going tell me that I have to pay for my bag and check it in or I can’t fly with them. Very unprofessional and unorganized!!,United,trip_advisor,['Responsiveness']
9507,Terrible is a good word,"The worst airlines when it comes to boarding the people on the plane. Worst behavior by the employee who says she is the boss and tells me that I can't board just because I told her not to yell at my wife and 4 year old kid. Never again in my life, they are not here to stay.",FrontierAirlines,trip_advisor,['Responsiveness']
9508,short trip CVG to EWR,Short trip on a Delta commuter to Newark. Left on time and got there a little early for a change. Service was good and friendly,Delta,trip_advisor,['Responsiveness']
9509,Policy violations ,"Booked a flight with “The Works” which guarantees a full credit card refund if flight is changed more than 3 hours. It’s their policy! I received their ALERT that my flight would leave 4-plus hours later and I Could cancel for a refund. I canceled as it created a hardship for me with the change in departure time. They did give me a CREDIT FOR A FUTURE FLIGHT, NO REFUND. I am fighting with them now, watch out, these people need INVESTIGATED!!!!! This isn’t right!!",FrontierAirlines,trip_advisor,['Responsiveness']
9510,Great flight and service,"Had a good flight, boarded early and even arrived a little early. Service was good. Plane was clean and all the passengers were pleasant.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
9511,Excelente,"Ótima companhia! Simplesmente amei, a comida era excelente e o serviço de bordo também... Num voo de 6 horas foi oferecido 2 serviços de bordos com direito a escolhas.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
9512,"Stranded over Night,don't fly","Canceled flight because pilot did not make it through customes before closing,Are you kidding,stranded overnight,only 100.00 compensation,Awful way to treat a good customer,will fly someone else next time,this copany started out on top,now the worst....",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
9513,on time flight,"Standard of what is expected from Delta. Clean plane and courteous flight attendants. I always bring my own ear plugs, but I think it is a rip off to sell to passengers... really, how cheap can you get?",Delta,trip_advisor,['Tangibles']
9514,Never again ,"I would say terrible but I'm partially responsible my boyfriend was sick so I didn't get to the airport until an hour before. The lines were ridiculously long employees were not helpful. I don't travel often and wasn't sure about the kiosk. I missed my flight and had to pay to go on a different Airline. By the way on the other Airline the flight was an hour away also, but they helped me no problem, it was American Airlines . The people that worked at Spirit were rude and unsympathetic. At least 10 people miss this flight so I wasn't the only one, that means there's also an issue with the airline.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
9515,Spring Break Vacation,Flight was quick and smooth en route to Cancun. Flight attendants were helpful and customer service was exceptional. On the return flight we experienced two delays but that was due to unforeseen circumstances out of the control of the employees.,JetBlue,trip_advisor,['Responsiveness']
9516,Worst customer service in the business,"Like many Canadians, I'm galled when I see AC advertising themselves as 'North America's favorite airline' and wonder who is doing the voting - certainly not anyone who's flow Air Alaska - and I'd argue that the customer service on the big three U.S. airlines was better than AC. Most of us Canadians fly Air Canada because our government has granted the airline monopoly status and we have no choice. Flight 418 was boarded for an ontime departure at 16:00 on October 1st. We cruised to the side of the runway and then the engines were shut off: the information provided to the passengers was that there was a storm in Montreal and no electricity in the terminal. Half an hour later, there was also a storm in Toronto which required more time sitting on the runway. After two hours, we left YYZ and arrived in Montreal - more than half the passengers on this flight (including me) were flying on to Nice so we missed our connection which magically departed right on time. It took 5 hours waiting and negotiating with AC customer service to book another flight 24 hours later - this required a hotel stay in Montreal which cost nearly $400 and declarations by AC staff that this was a weather-related problem and not AC's responsibility. I arrived at my conference 36 hours later than planned courtesy of Lufthansa an airline that does have some understanding of what customer service is all about.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9517,comfort and luxury,"I was flying back to Boston from Las Vegas and decided to pony up for the 1st class section that included the private pods, entertainment selections, and good food and snacks. I really enjoyed the privacy and quiet of the seating pod and the fact that the comfortable seat reclined nearly 100%. I have already made arrangements to fly JetBlue's first class option. If you have a long flight---the extra money is well worth it to relax in comfort",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
9518,Worst,"I had booked a flight for my husband and had to cancel. I paid insurance for it and they said I don't qualify for a refund. So, why offer the insurance if they aren't gonna honor it! I don't recommend this airline company!!! I lost my money!",United,trip_advisor,['Responsiveness']
9519,NO PROBLEMS AT ALL!,"Perfect flight ! Perfect seats! Perfect wine! We could not have asked for a better airline! Comfort, snacks and friendly assistants!",SouthWest,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
9520,Best airline I've ridden so far! HIGHLY recommended for Central America,"Had an 8 day vacation to Costa Rica this past August and my friend booked Avianca from LAX to El Salvador (layover spot) then from El Salvador to Liberia, Costa Rica. We took the exact same airline and route on the way home. I actually didn't know Avianca was a Central American airliner so I was quite surprised. It was roughly 3 hours 30 min flight from LAX to El Salvador and about an hour from El Salvador to Costa Rica. The main airliner (LAX - El Salvador) was huge and VERY nice for economy (regular) class. All seats were leather and very comfortable. There were flat screen/tablet-like TV's for EVERY seat which had up-to-date movies, app games, and TV shows. I was able to watch Batman vs Superman and Big Bang Theory during the 3ish hour flight. Unfortunately on the flight home the screens weren't working but I slept through the whole flight anyway. A meal and drinks were all included which I did not expect on both flights. Spacing is OK, enough for you to sleep in your seat without bugging your neighbor unless you get up to use the restroom. The smaller airliner (El Salvador - Costa Rica) which my friend noted that had propellers instead of jet engines was nice as well. There was plenty of space because there was only maybe a total of 10-15 people on the flight. To my surprise, they included both a meal and drink too even though it was less than an hour flight. It was provided on both flights actually. 5 stars for this airliner. Cheap airliner and awesome accommodations (meals, drinks, TV)",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
9521,Emirates: Good food and service,"Emirates - one of the best companies I've ever flown with. Good service, food and aircraft. Strongly recommend!",Emirates,trip_advisor,['Assurance']
9522,Airbus 380 Bangkok to Dubai,"The flight was a great travel experience. Starting with a seamless check-in, the lounge provided a wide variety of food making me wish I had an extra stomach. The flight was quite comfortable and the in-flight service very friendly.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
9523,JP111,"I fly Southwest as much as possible because its the best value, sure you have to check in 24 hours in advance to get a good boarding pass, but even when I have been in the last B group am stll able to find a seat togeather for couples.",SouthWest,trip_advisor,['Assurance']
9524,Major delay due to mechanical issues,"The flight started in Kansas City and actually landed a few minutes early in Nashville. However the connecting flight from Nashville to Orlando was delayed an hour due to ""mechanical issues"". During that delay, a storm developed between Nashville and Orlando and the flight was delayed an additional 3 hours, with nothing provided to the passengers for their delay and frustration. On other airlines when this has happened I've received complimentary beer or wine, but not on Southwest!",SouthWest,trip_advisor,['NA']
9525,Very Comfortable Flight,"As always service was excellent. I have never been disappointed with United Airlines service and quality. They offer non-stop service to a wide variety of destinations, making United Airline my airline of choice.",United,trip_advisor,['NA']
9526,"Check on ""additional fees"" before booking","When a friend called and mentioned a ""cheap"" direct flight to Florida, instead of driving, I jumped on it. Before you book, be aware, there are ""fees"" for everything---even selecting your seat! I was constantly worried about being charged for something new. When I added a checked and carry on bag, I did it ahead of time so I wasn't charged as much. My credit card alerted me, while I was on the trip, that repeated charged were on my card. One of $6 FIVE TIMES, and one of $4 FIVE TIMES. I had no idea what this was and had to take time to stay on hold with the airlines to find out what these charges were. While the customer service person as nice, she had no idea why the charge was broken up in those amounts. VERY confusing! Don't do this, Allegiant! Get the app and check in on it and just use app boarding passes. Very convenient. Be aware, baggage weight is 40 pounds, not 50. You must also pay for everything Every charge on my card was broken up in odd increments. Created a mess on my part. No feebies on the flight...no free anything. The crew was awesome, in spite of the fee heavy fright flight. Very awesome!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
9527,Not reliable and Terrible costumer service,"I booked a direct flight with them and a week later got an email saying that my flight had been changed to be 10hours long instead of 3hours, on top of that they wouldn't give me my money back they could only issue a vaucher to be used in a future flight. The customer service representatives kept being rude and hunging up on me when I asked for help. NEVER BOOK with this airline again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9528,Cancun to Rockford,Frontier is good basic on time carrier friendly cabin folks and good service. On time taking off and getting home. Was best price for the ride. Would use them again!!,FrontierAirlines,trip_advisor,['NA']
9529,12 hour Delay and I’m still giving them 4.5/5 stars,"After an unexpected maintenance for the aircraft, causing a 12 hour delay, I was a little pissed off. However, I found it was of no fault of their own, someone who was near the aircraft had crashed a part of the plane, and they had to comply with regulations to check that everything was okay. Sad, 12 hours in the airport. BUT THEY DID everything to rectify the situation! 1. 2 meal vouchers in JFK or 75$ Voucher to go home 2. Flight in service was spectacular! 3. They put us in this really expensive hotel for the night if we had connections. Mistakes happen, but it’s how you handle the situation!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9530,"Biggest RIPOFF AIRLINE EVER. ,","Story is long but I'm going to make it short.... To get home from vacation, ended up costing my wife and I am extra $1300.00 and having to fly on another airline to get home. Spirit did absolutely nothing to help us get him refunded us $112 would rather take a canoe next time instead of flying with spirit",SpiritAir,trip_advisor,['Responsiveness']
9531,SPIRIT AIRLINES WORST EXPERIENCE EVER,"Spirit Airlines the most expensive flight I have ever took in my life. Worst experience ever, I called 1 week before my flight date and they told me I had 1 personal item included with my flight which could be a backpack, a purse or a carry on item, and the one going down the aircraft had a cost of $35.00. To my surprise, not only they charged me for the carry on item $66.00 but they also charged me $64.00 for the luggage going down the aircraft and it should be only 40 pounds. HORRIBLE EXPERIENCE EVER!!!!!!! ;(",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
9532,Flying Delta was a great experience!,Was the first flight in a very long time that was a great experience. Overnight flight. Food was excellent. Flight attendants were helpful and attentive. Seats comfortable. All in all i would recommend Delta for an international flight.,Delta,trip_advisor,['Assurance']
9533,"Air Canada oversold flight, wasted 3 hours","Wife and I arrived at the airport 3 hours before our flight to New York La Guardia, as advised on Air Canada website, for early morning flights. That turned out to be way too early, as one hour later we were already past all checks and sitting at the gate. At the boarding time, it turned out that our tickets had GTE in place of seat numbers. They announced that the flight is oversold. We were offered seats on a flight 3 hours later, to a different airport (Newark Intl) and $400 dollar vouchers toward our next flights within 1 year. The price of a good hotel in NYC being what it is, we wanted to get there in the morning so we can have the whole day to ourselves. As it happened, though, we wasted half a day and arrived at the hotel late afternoon. Air Canada should have at least warned us about the meaning of GTE on our tickets. I do not plan to fly anywhere within 1 year, so my voucher is useless. Air Canada is taking the bottom level on my trust scale.",AirCanada,trip_advisor,['Responsiveness']
9534,Por que no hay pantallas individuales en vuelos internacionales?,"Me gusta volar con Avianca, el servicio es bueno, los aviones con muy buen mantenimiento, pero no logro entender por que no tienen pantallas individuales en vuelos internacionales",Avianca,trip_advisor,['Tangibles']
9535,TIGHT & GRIMY,The flight crew was good but the seats were tight and felt very grimy. Just like the last time we flew felt like riding on a ghetto airline that doesn't care about cramming people together.,SpiritAir,trip_advisor,['Tangibles']
9536,This place delay delay the worst flights late to my own wedding thanks alot,So bad always later like really late they suck u pay to fly cheap and it shows never again they are terrible,FrontierAirlines,trip_advisor,['Responsiveness']
9537,1ST TIME FLYING SPIRIT,"The plane was nice & clean. The flight was pleasant, smooth & efficient. The flight attendants we very welcoming and helpful.",SpiritAir,trip_advisor,['Responsiveness']
9538,Can'y say enough how helpfull they were,"My wife had suffered a fall resulting in a severe sprained knee and ankle prior to our flight home to Edmonton from a cruise in the Caribbean. On arrival at the Ft. Lauderdale airport, our motor coach driver summoned a United agent to bring a wheel chair to the motor coach for my wife. From that moment on, we were treated with respect by agents in Ft. Lauderdale, Houston and Edmonton. Wheel chairs were provided by pleasant and professional United Airlines agents at each airport. We can't thank United enough for their kind attention to my wife's needs.",United,trip_advisor,"['Responsiveness', 'Empathy']"
9539,Not Quite First Class,"We flew on Delta’s fairly new premium service, Delta One, round trip from NYC to Madrid. The food was good, given it was airline food, which means vegetables were over cooked while the meat or seafood entrée was very hot in place and room temperature in other places. What Delta is touting is their new lay flat sleeping pods. Essentially the seat moves forward making space for the seat back to recline, no more does the seat in front of you recline in such a way that you cannot leave your seat to go to the bathroom. As the seat moves forward your feet and then your legs move into a coffin-like arrangement in front of you and to the side of the person in front of you. I am well over six feet tall, have large feet, and sleep on my side. Try as I might I could not get my feet into the snug space provided while turning onto my side; I succeeded once only to have a bustling flight attendant whack my protruding right knee. So the good news everyone in the Delta One cabin can lie flat, the bad news is that given your height and your sleep preferences not everyone will be able to sleep, Delta went for flatness over comfort. I suspect we will sample other premium services for overnight and fly Delta during the daylight hours.",Delta,trip_advisor,['Tangibles']
9540,The ONLY airline I will fly with,"I started flying by chance, with Southwest, several years ago, and now it's the only airline I will fly with. Why? Their service has always been top-notch, such as when I didn't remember my password to log in on my phone and the representative was kind enough to get me checked in and on my way (to security). Once I did get logged into the website, getting my Early Bird check-in was a snap, and all I had to do at the airport was get my luggage checked in. I've been able to get non-stop flights, they've never lost my luggage, which has happened to me before, and my last flights were smooth and uneventful.",SouthWest,trip_advisor,['Responsiveness']
9541,The MINT experience,"If you are pre-check it should take you about 10 to 15 mins to get to the gate. If you can give-up business lounge then JetBlue provides you with the best value for the money. For some reason online check-in is an issue, couldn't receive my boarding pass to my mobile so I had to check-in the kiosk.",JetBlue,trip_advisor,['Responsiveness']
9542,Cheap and entertaining,"I was happily surprised with allegiant! Definitely flying no frills, but the pilot and all staff were very friendly and even entertained us! I don't know if I would fly so ""tightly"" on a really ling flight, but for a couple hours it is the best way to fly! Very organized. I recommend putting the app on your phone and all is very smooth!",Allegiant,trip_advisor,['Responsiveness']
9543,"Flight to Denver, Co",Never a problem when we fly Southwest. We had a plane change in Chicago. All our luggage arrived in Denver and back in Buffalo at the end of our trip. Love Southwest!! Just wish the seats were a little wider,SouthWest,trip_advisor,['Responsiveness']
9544,Smooth On Time Flight,"Smooth flight, we landed on time. Cabin crew were great as always with Southwest. We booked a direct flight, 5 hours to San Francisco. The middle seat remained empty giving us plenty of room. I was able to sleep for half of the flight. We could not get the inflight entertainment to work on our smartphones.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
9545,Dependable airline,"We can always depend on our flight times to be very accurate. Have used it several times flying to Moline, Illinois too. Have also flown our minor grandkids out to visit us in Utah.",Allegiant,trip_advisor,['Reliability']
9546,Good Flight,"It was a comfortable flight, good price, good service and very punctual. It´s what I expected for what we paid.",United,trip_advisor,['NA']
9547,Delta Airline - Beijing to Detroit Direct,"We recently traveled on this Delta flight from Beijing-Toronto Via Detroit. I was so negative before boarding the flight and thought it would be a typical North American flight, But it really turned out one of the best Economy experience of my life. Beautiful Aircraft, Ample legroom, Wide variety of drinks, World class food with modern menu, Restaurant style cutlery, Sleepers etc. And moreover the staff was really nice and helpful. I highly recommend this Flight. Also, our shorty stay at Detroit Airport was really pleasant, Airport was nice with first class amenities and food/bars etc.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9548,Best flight so far!,"We boarded on time and landed a little early but the best part was the super friendly crew who went above and beyond. Airplane trivia with prizes ( everyone on the plane had fun), Airplane yoga, cockpit tour for my two young girls, and a professional crew that seemed to actually enjoy their jobs and treated everyone with respect! Thanks for a great flight Spirit. It was a wonderful start to our vacation!",SpiritAir,trip_advisor,['Assurance']
9549,I miss Delta's formerly excellent service,"Flying Business over the Atlantic (50+ times) has deteriorated on Delta. No longer greeted with a Champaign or served a nice multi-course meal. Instead, a quick pass of the wine cart (with plastic cups), delivery of a tray with all courses of the meal including a small carton of ice cream (let's get it over with like a school cafeteria.) A few hours later I had to go to the front of the plane to ask the flight attendant playing on his phone if I could get a nightcap. Of course, all blamed in Covid! Whatever. All this contrasted with Air France return flight that had real service, beautiful presentation, leisurely dining, pampering and, well, what the Delta of the Richard Anderson era used to provided. If you're flying Business or First (especially on your own $$) look for alternatives to plastic-cup, Ed Bastion's Delta",Delta,trip_advisor,['Assurance']
9550,air canada,"The flight from Toronto was 2 hours delay and no explanation was given, Once on the plan , the plan looks like from old model plan",AirCanada,trip_advisor,['Reliability']
9551,Horrible not helpful check in!,"IF COVID IS SUCH A BIG DEAL TO SOUTHWEST , why was I not helped on to a flight I booked! With 20 plus min to board a flight that looked pretty darn empty . Instead of helping me get on plane witch was one flight for 1 and a half hours, to a all day exurtion through multiple airports for 5 to 6 hrs of in flight, NEVER FLYING SOUTHWEST AGAIN!",SouthWest,trip_advisor,['Responsiveness']
9552,Mrs,Worst company I have ever travelled ! Terrible service lost my luggage for 10 days and still missing their customer care call service is located in India Philippines etc they barely understand English.. When I asked for responsibilities the agents at the airport denied and even acused me to be rude and denied to put me on my prepaid return flight. Instead of compensation I got some threats for charges with no proof not a single evidence. Should be boycoted and tell your friends not even think to fly with UA. It is more than terrible it is dangerous !!,United,trip_advisor,"['Responsiveness', 'Assurance']"
9553,Worst Experian d felt like cheated,"Worst experience. We checked in baggage after paying money and then they mishandled it and it got lost. Now when asking for claim money, they say it’s our policy we can not settle the claim as they wants every items bills what ever was inside. I am asking - who keeps invoices as we don’t expect that baggage gets lost and we don’t shop just because we travel. In the baggage certain items were precious gifts gifted by families. All lost by spirit airlines and now no claim settlement. I strongly do not recommend this airlines.",SpiritAir,trip_advisor,['Reliability']
9554,Red eye,Nice flight....flight attendants were nice. Uneventful flight and left 2 hours late but that was because of weather in our connecting airport,United,trip_advisor,"['Tangibles', 'Responsiveness']"
9555,Service has declined over the past 6 months!,"It would appear that Emirates have lost that “magic touch” in as far as “overall service” is concerned. From running out of meals from ignoring “call attendant” light. No more offering of water, drinks, etc. during flight. You get up and go and get it yourself. This was a very obvious observation made and comparing it with out earlier flight to Norway, “something is amiss”!",Emirates,trip_advisor,['Responsiveness']
9556,Best way to end a Holiday,"We were upgrade to business class for the return leg from Bali to Dubai. What a treat!!! I mean, for people that usually always fly economy it was a huge treat. Absolute fantastic service. Moet & Chandon even before departure :). Very well presented starters, followed by main meal, ending with a dessert. All servings following each other, not like in the back where everything is served together, although still good and acceptable in my opinion. Emirates hasn't disappointed me yet. Good choice selected wine was offered/served all the time throughout dinner. Did I mention that the seat declines so much, that one can virtually sleep lying down flat on our back !!! Fantastic experience !!! Well done to the flight - staff !!!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9557,SOUTHWEST AIRLINES FLIGHT CANCELLED-BE VERY CAREFUL MAKING RESERVATIONS WITH SOUTHWEST AIRLINES,"VERY, VERY dissatisfied with Southwest Airlines. I made a reservation to Kauai with my family several months ago and we are leaving in two weeks. We received an email notification our flight was CANCELLED two days ago (16 days before we are supposed to depart). The email stated ""please keep this confirmation number to use for future travel"". When I called Southwest they told me they had a schedule change and cancelled the flight because there was a ""lack of demand"" for that flight. When I requested a refund instead of future flight credit the agent told me they would provide a refund but only because they cancelled the flight. The agent went on to say they don't typically do refunds and made me feel like they were doing me a favor. I had to rebook on a different airline and spend thousands of additional dollars because we were departing within two weeks. When I complained to Southwest they offered a pitiful $75 travel voucher for each of us and again acted as though I should be grateful. Unfortunately the travel vouchers won't even come close to covering the additional cost we are incurring for the new tickets. I travel frequently and I've been an ""A Lister"" with Southwest for several years. They have always been my first choice airline for travel. I will avoid traveling on Southwest going forward. Thanks Southwest Airlines.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9558,Los mejores,"Cada vez que viajo con avianca quedo siempre contenta. Los aviones son nuevos, impecables, atención a los pasajeros excelente, una vez viaje desde Europa hasta Colombia por airfrance porqué me salia mas barato y los aviones viejos , la comida terrible y me juré nunca mas viajar en otra aerolínea que no sea avianca",Avianca,trip_advisor,['NA']
9559,Easy round trip,"they really make things easy, flying with my one year old was smooth which was important to me. They also include the baggage so thats awesome",SouthWest,trip_advisor,['Responsiveness']
9560,They Have Done Nothing and are all out Ideas,"I should probably wait a bit to write this considering I’m still waiting for them to get me and my two kids home. We boarded the plane and began to taxi toward our runway on time and things were looking pretty good. Once we were in line for take off we experienced a short weather delay which caused our pilots to “go over” their allowed hours. The following then occurred: 1) We returned to the gate where no one had any clue if we were offloading or staying on. Eventually we were instructed to offload. 2) Once we were back in the terminal the staff placated us over and over insisting the flight would just be delayed and they were finding a new pilot. 3) We watched as our baggage was offloaded while the staff inside insisted that meant nothing. I think the term I’m looking for is we were getting gaslit. 4) After hours of insisting the new pilot was on the way, the staff finally announced the flight was canceled and our bags could be picked up and the baggage claim. They also insisted that despite their current disarray, someone downstairs had a plan, a flight and some kind of help. 5) Upon arrival downstairs the three already busy staff members had no clue why we were there not what the plan was. We waited for hours while those staff helped absolutely zero passengers (I am not kidding not being hyperbolic, for almost two hours they had the same people in front of them and helped none of them). At least once during the wait a staff member took a moment out of their busy…..whatever it was they were doing… to yell at us… yes to yell at the customers waiting for help. 6) The end result was no help, a promise of a new flight the next day and nothing along the lines of any apology. Never again, no way, no how.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9561,Disappointed,"So I've always been an advocate for a Southwest airlines. But oh how the times are changing. Lately I have been completely disappointed. I convinced my other half to fly with me on Southwest although he really wasn't a fan Pryor and we literally watch the baggage people throw our luggage from the plane to the baggage carrier. My luggage is bright blue so very obvious and his is a pelican case. my friend of my bag was literally ripped open when I got it back from baggage claim. also we are military I called because he was coming home from deployment and asked if they had any offers for military coming home for families to be there to support their loved one. There wasn't even a second thought any options nothing. She just said no. Way to support our troops right? The last time I flew with Southwest airlines I had called to get a cheaper flight because my mother was very sick. I explained to the gentleman exactly what was going on. When I got to the airport my ticket was nowhere to be found. I ended up having to pay $800 round trip when when I called book The ticket I could have only paid 400. I had to prove to them that I had given them money already and they credited my ticket price but that was all that they were willing to do. They also used to have the best customer service, but not anymore. I have multiple food allergies and put it in the comments on one of my tickets but they were unable to assist. I have to say I will never fly Southwest again. our troops are over there fighting for our country and yes people are still dying but they're going to act like they don't matter. Going to act like no one needs to support them when they just spent 9 months to a year in a foreign country with no one. That is my final straw.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
9562,Deteriorated service,"The in-flight service is pathetic. They know its a long flight and people would like to finish their meals and catch up on some sleep. But they do not start the service early. Then when they start the service they are overwhelmed with all the special orders of people who don't eat this that or the other. getting those trays to the correct people is a chaotic and noisy drama with frantic stewardesses shouting across the aisles and running around. They don't start the alcohol service even then. The alcohol trolley comes only after the food is served and that too when you are well into the meal. That's OK for wine that goes with the meal but no good for spirits and beer. Probably it's a cost saving ploy. The food trolleys as well as the cupboards in the service area are filthy. Not just scratched and old, they are visibly dirty and unclean. There is supposed to be free WiFi but on one flight there was no WiFi at all although they said it will come on it never did. And the flight where there was WiFi it got disconnected in next to no time. The wines, both red and white were pretty bad.",Emirates,trip_advisor,"['Responsiveness', 'Tangibles']"
9563,Vuelo normal,El vuelo salió y llegó a tiempo. Para un viaje nocturno de 5hs 40' que sólo ofrezcan un snack de pollo parece poco.,Avianca,trip_advisor,['NA']
9564,Bom,Para quem viaja na classe econômica já sabe que o espaço é reduzido. Tinha lugar vazio na saída de emergência mas a aeromoça não deixou trocar. Poderia ter viajado com mais conforto.,Avianca,trip_advisor,['Responsiveness']
9565,"Delta had become my go-to airline, but this last experience gives me pause","Over the past few years, I had begun choosing Delta over United, American or JetBlue whenever I had the option. All else being equal, the level of service I experienced on Delta made that airline my preferred choice. Boy, did they drop the ball on my last flight. I and my companion were taking a connecting flight from Atlanta to Richmond, when moments before boarding, I noticed that the seat number on my electronic boarding pass had changed. Both of us are large men, so I booked, and paid extra for, selected seats, across the aisle from each other, near the middle of the plane. Suddenly, I'd been reassigned a window seat in the tail section. After the first couple of boarding classes had embarked, it was announced that there was no available room in overhead bins, and all remaining passengers must check their carry-on luggage. This newer aircraft has the enlarged overhead bins, in which there are large diagrams showing how the bin can accommodate five bags if they were turned on their side, but none on the cabin crew were directing passengers to stow their luggage in this space-efficient manner. By the time the back third of the plane was boarding, the rear overhead bins were nowhere near capacity. From my cramped window seat in row 30, I could see that not one of the bins from rows 26-33 was half full; if they'd been properly loaded with bags turned on their side, none of these bins would have been more than a third full. Waiting for my carry-on at the baggage claim meant my ride from the airport was circling the terminal for another 20 minutes. I'm aware that cabin crew aren't compensated for time on during the boarding process, but whether it was expedience or laziness that led to these lapses in customer service, my impression of Delta isn't the same.",Delta,trip_advisor,['Responsiveness']
9566,Flight from Saint Louis to Fort Lauderdale,Great as usual. I would be nice if all air lines had larger seats but they dont so. The boarding went smooth and the flights were on time which is always great.,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
9567,Delta is killing their business and reputation,"Flew 10 hours from Venice, Italy to Atlanta. Went through customs, retrieved luggage to check onto our connecting flight to Spokane, Wa. Checked luggage with a Delta rep, finished going through additional security and when we checked the departure board for our direct flight to Spokane, it was canceled. So we’re stuck in Atlanta without our luggage or clothes across the country from home. Went to the Delta desk, the rep confirmed the flight was canceled due to not being able to get enough manning to work it?! The rep re- booked us on the next days flight but it now has a change in Seattle, it is absolutely full, and my wife and I are now seated separately?!! So it will now take us almost the same amount of time to fly from Atlanta to Spokane, Wa. that it took to fly from Italy to Atlanta. Stuck in a hotel with no clothes to replace the ones soaked with sweat from the 92 degree heat here. Their front line workers are great but their pilots, CEO’s and leadership deserve to all go bankrupt and receive the same treatment they give the public and customers who basically pay their salary",Delta,trip_advisor,['Reliability']
9568,"if you are over 6ft tall, don't fly on a Bombadier jet","By purchasing planes where you have to duck to get into your seat, AC has done a disservice to its customers; not sure why anyone would want to minimize space like this.",AirCanada,trip_advisor,['Tangibles']
9569,Conference Travel,"I choose to fly connecting flights to the U.S. through Narita, Japan. Although you have to do customs/immigration control through Japan for connecting international flights, using an international flight allows me to choose flights with shorter layovers, and meals are available on the longer flight legs. Booking on the SPN-GUM leg is usually full flight, so if you have a roller carryon sometimes there is no room in the overhead bins. Flight staff could be a friendlier, and help passengers with finding room for carryon bags. Flights between Saipan and Guam are very short (approx. 30 min.), no meal is served.",United,trip_advisor,"['Responsiveness', 'Empathy']"
9570,Comfortable flight to Puerto Rico,"I really enjoyed my flight to Puerto Rico on United's Boeing 767-400. The seats were comfortable for the duration of the flight, offered sufficient leg room and featured a more traditional seat back entertainment screen. Staff was really friendly throughout the flight, coming often enough with drinks and snacks to keep passengers happy. Check-in and baggage drop was very efficient at EWR and luggage delivery was quick in SJU",United,trip_advisor,['Responsiveness']
9571,Buen servicio,"No hay quejas la verdad es que Avianca siempre maneja un nivel muy bueno en sus vuelos, a pesar de que el vuelo era corto siempre dan alimentos en sus itinerarios. El saber que no te cobran un adicional por la maleta adicional siempre será un valor agregado",Avianca,trip_advisor,['NA']
9572,"Comfortable seating, great entertainment, poor food","Used Emirates Holidays to Phuket as they fly from Stansted via Dubia. As Emirates don't offer a Premier seating option we flew Economy. The seats on all four flights were comfortable and we found the leg room more than adequate. The in-flight entertainment system (ICE) was excellent with a good choice of movies. However, we found the quality of the main meals poor overall and indeed didn't eat much of it. Whilst we appreciate there is a balance between quality/cost and seat pricing if this is the best Emirates can do then they should only offer snacks not meals. With regard to snacks, on one flight there was an offer of 'a choice of snacks' which turned out to be between popcorn or KitKat, hardly a choice! Would think twice before flying with Emirates again.",Emirates,trip_advisor,['Tangibles']
9573,Surpreendente,"Estava tudo certo para voar pela LATAM e a empresa antecipou o vôo marcado em uma hora, sem aviso prévio. E, para minha grata surpresa, fui encaixado num avião moderno e confortável da AVIANCA, que ainda oferecia lanche. Contando o tempo total da viagem (pois estava fazendo escala em Guarulhos e ainda prossegui para Recife), cheguei ao destino final mais cedo que o programado.",Avianca,trip_advisor,['NA']
9574,Great Airline,"If they have flights available on the days and times I need, I prefer to fly Delta. Comfortable seats, even in Basic...movies and sports to watch...great snacks for free:)",Delta,trip_advisor,['Responsiveness']
9575,Delayed Hawaii trip,United Suck. They delayed my trip to Hawaii and missed my layover and got stuck in my layover town and had to fly through a different layover town from my original layover town.,United,trip_advisor,['Reliability']
9576,Incompetent staff and MANAGEMENT! STAY AWAY! ,"The airport recommends that you be at the airport 3 hours prior to your flight. My family and I arrive 3 hours and 25 minutes prior to our flight and still missed our flight due the the long lines, no communication, no ambassadors on the floor to assist over 300+ guest and incompetent staff who can care less as long as they are getting paid. Below are picture of Frontier staff during the most busiest time (peak time) lolli gaging around the clock. The manager Aiesha from frontier Orlando was the most incompetent manager you can possibly imagine. After several request, she failed to come out to the desk and speak with my family and numerous other families. She came out hours later to speak with another guest. While I was waiting to speak with the manager Aiesha, she was on her phone scrolling on her instagram. (Picture below). She ended up not even speaking with me or the or guest who they made missed their flight not being organized, unprofessional and careless with their work. Another picture below shows 3 employees having a lunch break eating, drinking and chatting out at the service desk at the end. Very unprofessional, especially when your line is wrapped around the entire airport. Another picture below shows, a frontier employee arriving with her friends/family who was not in line and did not wait to speak with any one, got prioritized and special treatment with another colleague name Mike. Mike guaranteed us as well that we would be fine and that we will not miss our flight. Little do you know he was wrong and brushed us off! This airline needs to be shut down or bought from another company! They have 6 times the amount of bad reviews than any other good ones! DO NOT FLY FRONTIER, EVEN IF ITS CHEAP! SAVE YOURSELF THE HEADACHE!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9577,Worth More Than the Price,"My family booked economy class round-trip Clark-London-Manila for our flight last June 18, 2019 to London Upon on-line check-in we were asked if we would like to upgrade to business class for US$475 each on our Clark to Dubai segment of our trip but all of us must upgrade. We decided to give it a try. Our experience was worth every penny we added and more. The service was par excellence. The toiletries were Bulgari. The food and drinks limitless. The comfort of the skybed was relaxing. I wish everyone would have a chance to experience this.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9578,Hotel and flight were great.,"We used a park and Fly, stayed at the Double Tree motel the night before the flight next morning, can not say enough good things about the hotel or the staff. Would highly recommend this place. The limo the next morning to the airport was great and the driver was super nice. The flight was great as was the staff. Over the years we have used Southwest many times and never had a complaint",SouthWest,trip_advisor,['Responsiveness']
9579,Free checked baggages and Aeroplan,"Hello, &#x200B; I have an Aeroplan credit card (only 45,000 points). &#x200B; I have booked a trip from Canada to France. I took a basic economy flight on Air Canada. This class gave me (I think) a free checked baggage. Since I have the Aeroplan card, it also gives me a free first bag. &#x200B; I would like to take 2 checked baggages. &#x200B; Since I'm using my Aeroplan credit card, will the 2nd baggage be considered as the 1st (i.e. 100 CAD) or will it be free? &#x200B; I don't know if my question is clear. &#x200B; Thanks for your help! &#x200B;",AirCanada,reddit,['NA']
9580,Vacation flight,My family and I flew to Punta Cana and back on Southwest Airlines last week. The service was wonderful and I was super impressed that I accidentally left an item on board the plane and was able to get it the next day before it was shipped to the lost and found. I was so happy and they were very accommodating!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9581,Absolutely Filthy,The plane was absolutely disgusting. They didn't even try to clean it. And you're supposed to put your luggage on that floor!!?????,FrontierAirlines,trip_advisor,['Tangibles']
9582,Just be aware of what you're purchasing,"Yes, Allegiant charges for EVERYTHING and their schedules and airports serviced are limited but they can be a good choice. I needed to get from central Ohio to the Tampa area. Allegiant had flights on days and at times that were perfect for me. Even with all of the charges - including priority boarding - I flew nonstop for about $30 less than the cheapest one stop flight of a larger carrier. I had no problem with customer service and the planes seemed fairly new.",Allegiant,trip_advisor,['Responsiveness']
9583,Nov San Diego,"I try to always book my flights to San Diego on Southwest Airlines. I haven't had any issues finding a flight that is convenient for both myself and my daughter who lives in CA. The flight attendants are just the most personable and funniest around! My flights have over 95% of the time been on time. When there was an issue of delays, Southwest emailed me two $100.00 vouchers for my inconvenience!!! Plus I love having 2 bags fly free and no penalties for changing/cancelling flights.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
9584,I was on the phone for 4 hours trying to cancel a reservation I made under 24 hours ago.  I was transferred 10 times.,I tried to cancel on the phone and online. I was on the phone for over 4 hours and was transferred to numerous agencies. No one was able to help me. I could not cancel my reservation online either. They have a stated 24 hour cancelation policy but they don't want to give the money back if you call within 24 hours. It is a scam. I've canceled with many airlines under 24 hours of booking with no hassle. They made this painful. In fact I'm still waiting to cancel and now only have 2 more hours before the 24 hour limit. I called last night and was on the phone for 2 hours. I tried to do it online. Don't book with this company. They are great at taking your money but won't give it back.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9585,Nos fue bien,"Realmente salió y llegó en horario, buena atención en cabina a pesar de ser vuelo corto (3h). Quedamos conformes",Avianca,trip_advisor,['Responsiveness']
9586,JetBlue university,Anyone currently at JBU,JetBlue,reddit,['Responsiveness']
9587,Piss everywhere! Hour wait after landing,"This is the worst company to fly with, trust me. You might have to pay a little extra for other flights but this plane has piss all over the restroom even in the beginning of the flight, meaning it gets never cleaned after previous flight. We waited for an hour after we landed because they couldn’t get us a gate. We were exhausted and they didn’t even update us for the longest time! Don’t fly with them! Not worth it!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9588,Bogota / Cali and Cali Bogota,"Avianca has improved a lot on regard to service and quality since last time I traveled with this company. Fleet is modern, departures are on time, and in general the conditions of the flight experience .",Avianca,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
9589,Paris Trip...,"Nice experience and good service, the inflight experience was very nice and the upper deck bar is one should experience.",Emirates,trip_advisor,['Tangibles']
9590,It’s cheap but I’d rather pay more,"Between the unruly, entitled customers and the understandably agitated staff, spirit is no longer an option for me. I think that even frontier doesn’t a better job of managing their customers and their staff",SpiritAir,trip_advisor,['Responsiveness']
9591,Impossible customer sevice,"I have spent hours on Frontiers disfunctional website trying to extend my return flight from Denver. When I call Frontiers #, they say they will charge $25 to speak to an agent. Frustratied, I agreed but the connection sounded like it was under water and I has on terminal hold for hours. Never reached an agent or was able to make the necessary changes.",FrontierAirlines,trip_advisor,['Responsiveness']
9592,Not as bad as expected but very bland.,"Having read a number of reviews here, I was expecting the worst. But I have to say, check-in was easy on my recent flights to and from Bogota. The flights were on time, my luggage did not get lost etc, so I have no real complaints. Both times I got middle seats, which made for uncomfortable flights. The food was very bland, but at least they have re introduced that now. Only got 1 glass of wine... no offer of a refill. In flight entertainment was ok, I found a movie and some TV I was happy to watch. Had I been vaxxed, I could have made the trip via the USA, at half the price, using better airlines. Avianca seems to know this, and charges a LOT for the direct flights from London. I paid about £1,400 economy all done. The flights were full, so I guess they can charge what they want. My advice is go via the USA if you can.",Avianca,trip_advisor,['Reliability']
9593,It gets you where you're going.,"It's an airline, and all that entails. You get on a plane, you fly and you get to your destination. If you have a seat with leg room, watch out for seat jumpers...",Avianca,trip_advisor,['Tangibles']
9594,Recent flights,"The flights to and from Canada (Heathrow to Calgary and Vancouver to Heathrow) were punctual. The aircraft was clean and in-flight meals, drinks and snacks satisfactory. We were glad we had paid for extra leg room. Cabin staff were friendly. Plenty of options to the films channel. We would fly with Air Canada again.",AirCanada,trip_advisor,['Tangibles']
9595,United Airlines Premium Economy,"We did a trip from Kansas City to Melbourne with the leg from Los Angeles to Melbourne in Premium Economy. I won't go into the various delays and re-routes we were forced to take and the fact that it took some 72 hours to complete the trip, that is in a separate review and I'll just focus on the flight in PE across the Pacific. It seems as if United are trying eliminate their Premium Economy class for there were only 27 seats (9 across 3 rows) compacted to say Delta who have 48 PE seats for the same leg. I have flown PE across the Pacific with both Virgin Australia and Air New Zealand and whilst the United seats in PE are comfortable enough they're not in the same class as the other airlines I've used. What I was particularly disappointed with was the service. In Premium Economy you expect a little more than in Economy for after all I was paying around double the economy fare. A glass of wine perhaps before take off, warm towelettes from time to time during the flight but no, on this United flight there was none of that and the meals were the same as what was served in economy. So what did I get for the extra I paid to fly Premium Economy? Well there was the usual bag is goodies which included eye masks, etc, the seat had foot rests which could be drawn out from the front of the seat and of course the seats were a little wider than those in economy. Leg space was adequate but not overly generous. All up I wouldn't fly Premium Economy with United again and perhaps by the time I get to fly across the Pacific again United may have eliminated their Premium Economy class all together.",United,trip_advisor,['Tangibles']
9596,LOve Allegiant,"WE just love this Airline. Fly Everywhere with them. Good deals, pleasant employees, on time. As good as flying ever was.",Allegiant,trip_advisor,['NA']
9597,Terrible airlines,"The worst airlines in this world. If you have opportunity to take another airlines, do not hesitate in taking it. People working there are very rude.",SpiritAir,trip_advisor,['Assurance']
9598,Excellent,It was a very pleasant flight. The crew was awesome and I'm looking forward to using your services again👍🏿😁,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9599,What a deal!,"Round trip air nonstop, bags and seats for $159. Where can you get that in the world! From a small airport like Idaho Falls? Plane was clean, staff was nice and only delay was due to weather. Only drawback is one flight per day so if the departure time is inconvenient you have to work your schedule around it. Again, for the price you can't beat it.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
9600,Really exceptional flight service,Denise and Adam were very hospitable and attentive during the flight. They took the time to answer our questions and offered helpful suggestions.,United,trip_advisor,['Responsiveness']
9601,"Hard to remain loyal to delta, considering on canceling credit card","Honestly looking at other airlines, gonna try united. How are flight to amsterdam from boston TWICE the price jetblue? I get it that quality is better, idk if paying DOUBLE THE PRICE better tho wtfff???",Delta,reddit,['NA']
9602,Melbourne to Vancouver direct   14 hours..,"Return from Melbourne the flight was a bit shorter and we were full. I must say with a full flight they managed to get all of us sorted and departed on time. Again the crew were wonderful, very helpful.. to all some with young children. Yes its a bit tight in economy with a full flight and our row managed to make the trip comfortable. departing again with check in was quick.. then the security. Must say the most thorough I have been through yet was smooth... high teck.. like seeing the planes progress on the screen too ,,, kinda neat.. blankets pillows and movies ... good meals and wine etc.. all included. direct makes travel better.. so glad now they fly direct to Melbourne..",AirCanada,trip_advisor,['Responsiveness']
9603,Worst AIRLINE in the world,"Air Canada is the worst flight operator , Air Hosts were horrible, dressed shabby , wont iron their shirts, wont shave, when you are in customer service they could use a little smile and be presentable in their appearance, flight got delayed due to weather which is understandable, but they could provide some food when it takes hours delay",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
9604,Excellent TATL flight,"Standard Economy on an A350-900 HUGELY impressed with DL. Haven’t flown TATL with DL for a while, should do so more often… Aircraft nice and new, inseat power and large (10” ?) IFE screen, great selection of movies and TV. Handed out little kits with sleepmasks, earplugs and a moist wipe. Legroom was OK, recline reasonable. For some reason I found the seat not to be that comfortable (8 hour flight). Food was good. Service good.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
9605,Worst website,"I am a frequent flyer for JetBlue travels every weekend from Jax to Boston. I love their service and quality of the flights. But I think they should keep an eye on their online site. It is one of the worst websites and doesn't make any sense. They won't allow using the last twenty passwords in case if you want to change the password and their address validation sucks. OMG, it almost 1 hr of my time for simple registration.",JetBlue,trip_advisor,['NA']
9606,Good flight,Jetblue is great. Leg space is marvelous. The employees also treat well. Airport at fll is great. I would recommend,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9607,Lack of incensibility,"I purchases a round trip tickets for my daughters and I to Puerto Rico back in December 2019. We planned to stay in Puerto Rico until January 16th, 2020. But unfortunatly Puerto Rico was hit with a 6.6 earthquake January 7th, 2020 we lost power and we had many aftersocks. I contacted jetblue and asked if I could change my departure day to a sooner day and I was told NO because I purchased my ticket as basic fare. I explained to the Customer Service Rep the situation in PR and told him I was there visiting to help me out in this crisis situation and they said nothing can be done. I had to purchase tickets to return home on Thursday, January 10th and had to pay $1,200 ridiculous high ticket price just because of the emergency in PR. I was very scared because I was traveling alone with my 5 yr old and 1 yr daughters. I am very disappointed and discourage of the lack of insensibility from Jetblue.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
9608,Good as usual,Very friendly staff. Also with our kids. Only the safety announcement in three languages are nerving. By two flights to up to Düsseldorf we had six safety instructions.,Emirates,trip_advisor,['Assurance']
9609,"Ótimos aviões, mas atrasa com frequência.","Ótimos aviões, bom espaço entre as poltronas, tela de entretenimento para todos os passageiros, bom serviço de bordo, mas peca nos atrasos dos voos.",Avianca,trip_advisor,['Reliability']
9610,Premium Travelers Beware!!!  Have you been bumped from your Economy Plus Seat recently,"Recently, I have experienced a multiple flights where I was in a premium exit row seat just prior to check in time - only to find at check in - I was moved. After pressing United reservations and customer service extensively, I learned that United is bumping premier customers from their seats for United Employees. I think it is time for the frequent flyers to arise to tell them we can fly other places.",United,trip_advisor,['Responsiveness']
9611,Francisco made me feel like a valued customer,"We had a difficult time checking in. the agents at the JFK ticket counters were a little short and a little too serious we didn't feel welcomed at all. Then something very special happened during the flight. Attendant Francisco, came over and called me by name to thank me for being a loyal customer. I felt so special. He made travel suggestions for our stay in San Juan, and gave us really great travel tips. By simply representing the Delta brand, he completely changed our overall experience.",Delta,trip_advisor,"['Assurance', 'Empathy']"
9612,"Good flight, using points","Nice two leg flight from Raleigh/Durham (RDU) to Toronto (YYZ), with a change of planes in Newark (EWR). Good 53-minute connection, which was easy to make. United's lounge has a newly renovated salad bar, light refreshments and bar service.. located near security.",United,trip_advisor,"['Tangibles', 'Assurance']"
9613,My Delta Miles Story,"So back in Sept 2023, I was invited to visit a friend who lives in Zurich I’ve been an Amex Delta card holder for many years and slowly collected miles to use for a long trip to Europe or Asia or wherever So since this invite came up, I decided to use my 220,000 or so miles. I found a flight to Zurich for the end of April 2024 which my friend said would be a good time to visit So I booked the best section I could with the miles I had available I was able to get a Delta Comfort+ seat for 215,000 miles So 3 weeks or so before my flight, I decided to check how many miles the flight would be if I booked it now - and it was only 186,000 miles! Darn. So i chatted with Delta support, told them, and they said “No problem, we will credit back the difference along with 25 cents” I was happy Then a week before my trip, something came up and I would be able to make the trip 😕. So I cancelled and got all my miles back Well, I talk to my friend in Zurich and told him and he said well come whenever you can. And I said ok And so, back to Delta app to check more flights later in the year And lo and behold, I am booked a flight in August, round trip, 205,000 miles and this time, instead of Delta Comfort+, i am sitting in seat 3A! Delta One! Lie-Flat seat for my 7 hour flight! So excited! I hope I make this trip 😀",Delta,reddit,['NA']
9614,Not As Bad As Frontier?,"Four flights, round trip. Through Houston each way. Three flights on 737s. The most uncomfortably crowded aircraft in the world. The seats were too narrow and too close together. No padding in the seat. Although the seats were supposed to recline, all that does is make things worse. They've cut the size of the trays in half because there is no longer room for a full sized tray. The controls for the seatback audio/video were on top of the tiny armrest and you cannot put your arm down without changing the brightness, volume or something else. All airlines seem focused on cramming people into smaller and smaller spaces. I used to enjoy flying. NO more. A horribly uncomfortable experience.",United,trip_advisor,['Tangibles']
9615,Love This Airline,Easy on easy off and good in between. They still sell snacks on board! The app makes it so easy to find flights and change flight details,Allegiant,trip_advisor,['Responsiveness']
9616,Great flight,All passengers were on board so were able to leave little early. Little ruff weather but nothing hardly noticeable. Arrived in Vegas earlier than expected. Would travel with Southwest again.,SouthWest,trip_advisor,['Reliability']
9617,Delayed service,"As we all know the service level of Emirates hasn’t been satisfactory like previously , cabin crew response is very delayed , announcements are loud and annoying , quality of food has been downgraded much specially the salad and dessert ! Aggressive cabin crew insisting to get back the headset at the end of the flight is most of the times impolite . However the entertainment system is still attractive to pass the time .",Emirates,trip_advisor,['Assurance']
9618,Delightful Delta,Flights left on time from JFK... DELAY from Miami was given in airport info but also text prior to airport arrival. Flights crews were extremely pleasant!,Delta,trip_advisor,['Responsiveness']
9619,The worst experiences ever.,"Frontier will soon be bankrupt. This service was horrible. First at the front desk there was only 1 staff and it took us 2 hours just to check in . Second of all we had to pay extra for baggage because we didn’t pay which we did and the staff member wouldn’t listen to us at all. 3rd of all the flight was delayed 4 times in total of 6 hours!!!! Horrible experience, don’t fly with frontier!!!",FrontierAirlines,trip_advisor,['Responsiveness']
9620,A Giving Kind of Season,"I missed my original flight and got to the airport just after my 2 hour window because there was extensive traffic on the way there. Lucky for me, I ran into the two nicest Southwest employees, Tamika (Customer Service) and André (Supervisor), who took care of me and put me on the next flight for no additional fee because of the traffic! For that, I would like to thank them and Southwest for accommodating me. Great customer services!",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
9621,Beware of Lynx Air: A Cautionary Tale of Incompetence and Frustration,"Our recent experience with Lynx Air, from Toronto to Los Angeles, was nothing short of a nightmare. Our return flight was abruptly cancelled while waiting in the check-in line and rescheduled without proper notice, attributed to 'IT technical issues'. When we sought recourse through an APPR complaint, we were met with a shocking denial and a claim that the flight wasn't delayed—an alarming display of disorganization and misinformation. To add insult to injury, we received damaged luggage, and our subsequent complaint has been pending with no resolution from Lynx Air. This experience wasn't just poor customer service; it was a complete failure of their system. If low cost is your only criterion and you're willing to gamble with your travel plans and customer care, Lynx Air might be an option. For those seeking reliability and respect, look elsewhere.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
9622,Like sardines on a plane,"Our flight was originally booked with Lufthansa but we ended up with Air Canada somehow. It's like buying a chicken sandwich and getting a burger instead. Thankfully the flight was on time and we had a pleasant boarding experience. What wasn't pleasant, however, was the seating in Economy, the tightest I experienced in my life. I'm 5'1"" and the two people sitting on either side of me were equally small, yet we couldn't stop elbowing each other and had barely room to squirm, let alone move. I can't imagine how a larger person would fare. What's more, there wasn't enough room under the front seat for my backpack because the base of the seats was divided into three sections instead of four, like the seats. I'm guessing there had been originally three seats there and Air Canada replaced them with four without changing the lower part, so now, instead of an empty space, there was a bar under the seat in front of me. The food was bland. The entertainment was all right and thankfully we had blankets and pillows. Landing however was very rough. I don't blame the pilot since Heathrow was windy that day, but it was one of the worst and I nearly threw up before the plane stopped. Overall, I wouldn't recommend this airline, if only because of the cramped seating they have created in Economy. Other airlines charged the same price during this trip but were much more humane toward their Economy passangers.",AirCanada,trip_advisor,['Tangibles']
9623,Terrible Diabetic meals,"Emirates provides awful diabetic meal service. They always include bread and potatoes of some sort. They also almost always include FISH, yuck!",Emirates,trip_advisor,['Tangibles']
9624,Delta changed my flight schedule,"Paid 200$ for a ticket in august and delta has changed the flight schedule a few times, but nothing really to disrupt my flight to badly. I see now the ticket has dropped 100 bucks. Could i cancel this and rebook? I am in main cabin nonrefundable, but with their changes would i be able to get a refund?",Delta,reddit,['NA']
9625,"left on time, arrived on time, great things to watch on the tv","Great entertainment, clean, friendly staff. Boarding was both front and back of the plane which made boarding very efficient and fast.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
9626,Wonderful airline,United Airlines was wonderful. My boyfriend is in a wheelchair and they treated him great and made sure to help him and get where we needed. They even went as far as holding a flight for us in Denver because our first flight was delayed. We were very happy with everyone and appreciated everyone's help.,United,trip_advisor,"['Responsiveness', 'Assurance']"
9627,Sky Club question ,"Hi. I have an upcoming trip and wanted to know if I would have access to any of the Sky Clubs with this itinerary (all booked through Delta): MCO-BOS (First Class Delta) BOS-CDG (Bus Class Air France) CDG-ATL (Bus Class Air France) ATL-MCO (First Class Delta) I would think i would, but with all the recent changes, I'm not sure how it works now. I don't have an Amex. Also, anyone have an opinion on making it through Customs in ATL with a 2 hour layover. It will be late on a Saturday night. Thanks all!",Delta,reddit,['Responsiveness']
9628,Painless!,"We were well taken care of from the attendant who met us with the wheel chair before we reached check-into the attendant who wheeled him all the way to our rental car at Ft.Myers. this was reversed on the way home. Basic legroom on JetBlue is more than on most planes. Buying extra legroom gives you a ""free"" checked bag.",JetBlue,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
9629,Will never fly Allegiant ever again!,"My son and I flew down to Fl for spring break, first and last time with Allegiant. They were late leaving both ways, you had to pay for your seat, your carryon and if you wanted a drink, even a pop. Seats did not recline, no wi-fi for my son. We were way over charged for our ticket compared to other people I talked with and we booked our flight months in advance. Horrible airlines, I will never fly with them again nor would I recommend them to anyone",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
9630,"Cancellations, Backed Out on Refund/Flight Voucher Promsises","Never have I been so disrespected by an airline. I booked last minute with Frontier after having a Spirit Airlines flight cancel on me. Frontiers front desk agents and phone operators have been rude and un-helpful. My flights with Frontier also became delayed and cancelled, resulting in delays at the airport running over 24 hours! I was informed that I would be receiving a refund and/or flight vouchers for the trouble I went through. However, it appears frontier will no longer honor or follow through with any reconciliation originally promised. While the expense of the flight is only a couple hundred dollars and means nothing, I would expect to be treated better after being stranded at the airport for over 24 hours. Spirit at least apologized, refunded and provided flight vouchers as an apology for their cancelled flight. Frontier was a last minute booking, I now know to never fly Frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9631,Children Life Jacket above my seats,The flight was smooth. My only pet peeve is they put children life jackets on the storage bins directly above my seats. They occupied two bins. Thus I have no place to put my carry-on. Can’t Air Canada store these jackets elsewhere rather than at passenger storage bins? I have to put my wife and mine carry on five bins away.,AirCanada,trip_advisor,['Tangibles']
9632,Great flight and friendly,"The plane was clean, the crew all friendly and the pilots engaged us. The pilot on our return flight visited and joke some prior to our take off. The cabin crew were quick and efficient. Gate check ins went smooth at all 4 gates",Delta,trip_advisor,"['Tangibles', 'Assurance']"
9633,Worst flight ever on way home from Hawaii thru Las Vegas,"First of all, the flight from Las Vegas was delayed. Then we boarded; flight was full. Sat for a good while, then we were informed that we had 400 pounds of excess weight and 2 passengers were asked to leave. Then an offer was made for someone else to leave. Only then were we informed that the first officer was past his allowable time and they would have to locate another one. More time passed. Then we were told they were still working on search but they thought they had located another first officer. That first officer finally arrived. Then we were told that the new first officer would have to be briefed. Then paperwork needed to be completed. We were supposed to land at 1:55 am on Sunday 8/14. Not sure exactly when we arrived in Chicago, probably about 4:00 am. Baggage took 30 minutes+ even though there were no other arriving flights at that hour. I finally arrived home at 5:15 am. Terrible terrible experience!",SouthWest,trip_advisor,['Responsiveness']
9634,The best for less,"very fast and very good service. I save lots of $$$$$ flaying whit Spirit. So, what if you need to buy a drink for $3.50. but I was paying $37.00 for one-way ticket. (Not $350.00) in another airline",SpiritAir,trip_advisor,['Responsiveness']
9635,Much improved over our last United experience,This was a very smooth experience. No delays. No issues with anything. Seats were as comfortable as could be expected. Entertainment was fine. And our luggage arrived with us. Yay!,United,trip_advisor,['Responsiveness']
9636,How this trash exist,"Worst airline to exist maybe surpassed by the people that work there a Petri dish to become a imbecile, nobody should be using that glorified trash can",FrontierAirlines,trip_advisor,['Assurance']
9637,Everything was good and flight landed early...yeah.,I've flown now on Allegiant a number of times and so far all of the experiences have been good. The only thing I would like to see them do is to change the way the show pricing on the website. You start with a very low fare and by the time you're done with all of the up charges the fare ends up being somewhat the same as the competitors.,Allegiant,trip_advisor,['Tangibles']
9638,Fly every week,I fly these guys every week to the tune that I already have my companion pass for next year. The fact that they don't nickel and dime you to death is great. I haven't paid for a drink in years thanks to them sending me coupons. I keep 8-10 trips booked going down to Houston and if for some reason I change my mind I just move that booking to the end of line with no fees. The no blackout date for using points as sweet also. With that being said understand how the system works. I always get on the plane in the first group. Don't be rude and try to save a seat for your spouse because you are too cheap to book early bird or pay for them an upgraded boarding pass. If you are anything but A or middle B group check your bag. Chances are real good Southwest will have you bag waiting on you when you get to the baggage area. If you want your ass kissed you need to pick one off the Majors and fly 1st class or really be a player and charter.,SouthWest,trip_advisor,['Responsiveness']
9639,Do not ,Truly awful. Both flights delayed - flight home delayed 4.5 hours with no explanation. No gate agents to even get information from. They advised coming 2 hours before boarding and in the window is when we were notified so after rental car was dropped off,Allegiant,trip_advisor,['Responsiveness']
9640,Unsafe to fly ,"United have the worst onboard security I have ever seen! After being insulted and verbally swore at, putting luggage in the overhead locker and moving a small bag to accommodate my large case, I spoke with staff and said I was not comfortable at the bad behaviour of another passenger. United sent a purser and I told them what happened and they sent a big old member of staff to deal with this making a complete scene! Uncomfortable being in ground of someone so aggressive I asked to leave the flight! The customer service follow up was awful, their understanding of the situation absolutely ridiculous and they allowed an aggressive passenger to fly 7hrs to London while I got off! Makes you feel real safe in them there friendly skies! I’d never fly this joke of an airline again!",United,trip_advisor,"['Assurance', 'Empathy']"
9641,Vuelo por Avianca,"No quede ni satisfecha, ni complacida con el servicio brindado, si estás viajando y compras dos tiquetes, se sobrentiende que es para que asignen los dos asientos juntos, pero de los 4 vuelos tomados solo en dos ocasiones nos toco sentarnos juntos. Máxime si compras tu vuelo con anticipación",Avianca,trip_advisor,['NA']
9642,Do not fly Frontier unless traveling to Denver,They are not properly staffed at satellite locations. Memphis gate agents were competent. Upon landing in Orlando no gates available. Sat on runway for an hour. After exiting aircraft it took 1.5 hours for half of the bags to get to the carousel. Took another hour for the rest. Frontier was understaffed and the baggage agent could not get the baggage handlers to answer. A real garbage start to an Orlando trip.,FrontierAirlines,trip_advisor,['Responsiveness']
9643,JetBlue first timer (and not last),"First time on JetBlue and won't be the last. Was very happy with the overall experience. Everything went as well as could be expected as far as JetBlue was concerned. Both flights were smooth, communication from pilot was on point, and service by attendants was very good. In-flight access to TV and movies is a big Plus especially when traveling with children. We had a 2hr delay on the return flight due to strong winds at the destination/return aiport (LGA) and all flights inbound were affected. Can't hold that against JetBlue!",JetBlue,trip_advisor,['Responsiveness']
9644,"Emirates Skyward miles not adding up, any advice?",URL: URL,Emirates,reddit,['Tangibles']
9645,Love this airline ,"I try to fly Southwest whenever possible. Love that when I had to change my flight, there was no additional charge.",SouthWest,trip_advisor,['Responsiveness']
9646,Terrible,It was terrible. The Mint service was a joke. Waited almost one hour for our luggage. Planedid nothave a gate ar SEA. Took a hot crazy bus to the terminal.,JetBlue,trip_advisor,['Responsiveness']
9647,PEOR ATENCION AL CLIENTE SON UNOS LADRONES,"He tratado de llamar y contactarlos por todo un mes y no contestan. Su tal atencion al cliente ""vianca"" no sirve! y no hacen devoluciones de vuelos, son ladrones. He llamado mas de 40 veces y a pesar de que me quede en linea o que elija la opcion de ""contactar cuando este disponible"", no contestan. Ni siquiera tienen wifi en el avion, pesimo servicio. Ni siquiera se merecen una estrella, se merecen 0/5. Sus politicas de devoluciones y en si la compañía entera no sirve.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9648,Great airline,Have always used Southwest Airlines for previous travels. Flights are on time. Staff was always friendly. Planes have more leg room and seat space than other airlines. Prices most of the time are excellent.,SouthWest,trip_advisor,['Assurance']
9649,Great flight.  Boarding was easy even though I was B1,"This was a direct flight that was a special rate. The flight was smooth and on-time. Boarding was easy and smooth also. I was able to get a window seat even though I was B1. Checking the bag at the curb is the best way to go. By the time I de-planed, I only had to wait maybe 10 minutes for the luggage to arrive. It is a short flight so all you get is drink (soda, etc) and 8 little hard pretzels :-).",SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
9650,"están abusando con los costos, es servicio igual de malo","con la Minga indígena que tiene bloqueada la vía Pasto Cali, avianca subió los costos pero el servicio igual de malo",Avianca,trip_advisor,['Assurance']
9651,Ya no es la misma,"Aparte de la demora sin alguna explicacion, al momento de abordar me cambiaron la silla, en el avion ofrecieron unicamente agua. La nave estuvo mucho mejor que la del viaje de ida (vuelo 9534),la silla de esta era muy estrecha e incomoda.",Avianca,trip_advisor,"['Responsiveness', 'Tangibles']"
9652,"Easy booking, easy change for day of flight","We scheduled our flight for a Wednesday, but at the last minute we had to change to Saturday. It was very easy to do online. Our flight went from RIC to ORD, and that had EOD via seat-back screens. The continuing flight to SLN had no entertainment, but it was a short flight, and we had beverage service. At ORD, we had a terminal change that was long and tiring, and we have some disabilities, so on the return flight, we requested wheelchair service. Our return flight from SLN was delayed due to storms the night before. United proactively rescheduled our connection through ORD, and with the wheelchair assistance we easily made our connecting flight, and arrived in RIC at a reasonable time.",United,trip_advisor,['Responsiveness']
9653,"Flight, nice as usual, but movie selection was sub par.","Service as expected with Delta: Nice, Kind, Friendly, Accommodating, but the movie library was sub-par this flight. It was as if SAG-AFTRA went on strike without any news coverage.",Delta,trip_advisor,['NA']
9654,Buen Servicio De Avianca,"Me parece un buen servicio que brinda la aerolínea Avianca ya que se preocupa por la comodidad del cliente y están atentos ante cualquier emergencia que se puede presentar, volvería a viajar con esta aerolínea.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
9655,Customer service nonexistent ,They need to work on customer and keep people updated. Flight left over 2 hours later in Montreal to Milan and then mid air turned around. No one was in the airport to let us know what was going on. Lady at desk yelled at a customer and told him to mind his own business.,AirCanada,trip_advisor,['Responsiveness']
9656,"Atendimento normal, despacho de bagagem caríssima","Meu histórico de vôos é na classe econômica, com compras de passagens ditadas pelo preço mais barato nos sites da companhias ou pela agência de viagem, como na Gol, Azul e TAM. Pela primeira vez tive que pagar pelo despacho de bagagem (longo tempo desde última viagem a lazer). Surpresa: paguei R$ 100 na ida e o mesmo na volta por uma mala nem tão grande (17Kg), pois não comprei antes do dia. UM ABSURDO, totalmente injustificável. Não houve redução alguma em tarifas e preços de passagens pelas operadoras devido à cobrança adicional de bagagem; pura ilusão para enganar o povo. Brasilzão é sempre assim: nunca deixarão de cobrar se não for por imposição da lei. Próximo passo é a cobrança de bagagem de mão. O atendimento nos balcões, check-in e durante o vôo foram muito bons, como os da Gol, Azul e TAM. Comissários de bordo muito bem educados, agradáveis comigo e com minha esposa e filha. Se não me a aeronave era o A320, padrão deste tipo de vôo nacional. Pouco antes de sair de casa esqueci de levar os fones de ouvido e no avião recebemos aqueles fones bem simplesinhos na ida, mas não na volta. Como sempre, eles são descartáveis, da pior qualidade possível. Pela primeira vez vi equipamentos estragados: mesa de alimentação travada com silver tape por estar estragada, vi assento sem o controle do display individual (aquele que tem filmes, jogos etc.) pois alguém tinha estragado, tinha display com a sensibilidade ao toque muito ruim, tinham alguns que ficaram sem ligar durante o vôo. Os lanches para este tipo de vôo estavam muito bons como sempre: sanduíche com peito de peru e queijo cream cheese, com um bom pãozinho, sucos e refrigerantes. Para um lanche rápido estava bom. A lição que fica é para comprar despacho de bagagem com pelo menos 1 dia de antecedência. Outra coisa que já sabia é que na hora embarque tentar ser um dos primeiros da fila para evitar ter trabalho para guardar bagagem de mão, problema que já tive em um vôo a trabalho.",Avianca,trip_advisor,['Responsiveness']
9657,Worst experience ever!  Surpassed southwest disasters.,Just flew round trip from psp to nyc. It was the only non stop and cost me $800!! They were delayed for two hours (at 9:45 at night) to nyc. Caused us to pay a fortune for a cab upon arrival and sat in 1.5 hours of rush hour traffic in nyc! Return flight was worse!!! We had a 4 hour delay in nyc. They said 3.59 because the didn't want to do anything for us. Our 8:00 flight arrived at midnight. We again had an impossible time getting a cab since the airport was essentially closed!! They gave us a $12 food voucher - I bought a bottle of water and licorice. In the end they gave us a $50 voucher - for 6 hours of wasted time!!!! Southwest would have given us at least double!! And when I called the next day I sat on hold fir 55 minutes (even tho they said 30) and. Was on hold with an incompetent agent for another hour. They finally came on and said that all I was worth to them. Bye bye Jet Blue. Who are you??? This used to be a GREAT airline!! NOT NOW. Stay away.,JetBlue,trip_advisor,['Responsiveness']
9658,Easy on-time direct flight,"JetBlue is one of the few airlines that offers a direct flight to NY, and they do it well. The pricing is good and the flights are usually right on time. We carry on our luggage, so we don't pay any extra checked baggage fees. It's efficient and easy!",JetBlue,trip_advisor,['NA']
9659,Everything that is bad about flying,"Sigh!! NIckel/Dime you to death, poor service, bad check in processes, baggage charges are excessive for 40 lb. limits, high ticket prices, midget seats. In Short, a compendium of everything that has made flying s*ck.",Allegiant,trip_advisor,['Responsiveness']
9660,An Airline That Does Not Nickle and Dime You,"My husband and I flew from LAS to JAX on May 30, 2019. We were able to call 24 hours in advance to get our Boarding positions. It took awhile by phone because we were on hold about 45 minutes. But the agent was friendly and helpful and was able to give us our position in line. What I love about Southwest is you get to check TWO pieces of checked luggage FREE that is no more that 62 in. in length , width and height and not weighing more that 50 lbs. And you can bring a Carry On that is no more that 10 by 16 by 24. The only unfortunate experience is that when we connected through Denver we found out our DEN JAX flight was delayed coming in from the east coast due to bad weather. So we ended up with a 3 hour lay over. But we were able to have dinner and I found a Magic Pan eatery !! I use to go to the Magic Pan years ago in Atlanta at Lenox Square and loved it. Their specialty is Crepes!! So please try it if you are ever in the Denver airport!!",SouthWest,trip_advisor,['Responsiveness']
9661,Great,"So far they have great customer service, maybe not over the phone but in person and on the airport great customer service",SpiritAir,trip_advisor,['Responsiveness']
9662,Always book Southwest if I can,"I always fly Southwest if I can. Although the seating can be problematic, I am short and petite, so there is always a spot for me. The staff is friendly, service is fast and normally the flights are on time. I don't tend to check in luggage, but it's nice that if I do it doesn't cost me anything.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
9663,Flown severalt ime,"Allegiant Airline is ok. We like it for the convenience of being close to home and not having to travel to Chicago and you get free parking at the airport. The downside of Allegiant is you pay for everything - luggage, seats, food on flight. We don't pick our seats and take whatever they give us and buy water before we board the flight. This saves us some money. The times are inconsistent depending on what day you fly. Seems like each time we fly we have a early afternoon flight out of Peoria and 7:30 AM flight to come back.",Allegiant,trip_advisor,['Responsiveness']
9664,That must have been really neat!,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
9665,jetBlue Long Beach to San Francisco,"In June, we flew on jetBlue to se relatives in San Francisco. jetBlue has great legroom and the snacks are so much better than those of other airlines like United. The only downside was that IFE was only live TV of these weird wine tasting commercials that played on repeat. Overall, jetBlue is a great airline and if it's a choise when booking your next flight, go for it! [Also they buttered the bread when we got back home]",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
9666,Change name to Ghetto Airlines,"I traveled this airline once in November 2021 and swore I'd never do it again but had another business trip booked then had to cancel Had to cancel a flight because of a change of business plans and they wouldn't even refund the baggage fee they charged even tho I didnt fly For all the hassle this is a terrible airline Change the name to Ghetto Air It makes Southwest look like the space shuttle Airlines fall into three categories 1. First Class 2. Low Class and 3, Frontier Airlines NO CLASS Never again",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9667,Air Canada let’s down honey moon couple,"First time using Air Canada. From Baltimore, to Toronto to Dublin and back the same way. Delays each and every trip. Boarding gets delayed then you sit on board for 60-90 mins. Cancelled last minute bc they didn’t have planes available. Internet read they had been infamous for these and canceling 1,000 flights to make up from Covid and not having staffing or full flights. They did give vouchers for hotel and food as the next plane was 18 hrs later. But that extra day to save them money cost me a days work wage, extra money for dog kennel and children care. Won’t be using them again, rather change my complete destination. Oh and yeah boarding was 730, now 835 still waiting on captain. . . Why board before there’s a pilot????",AirCanada,trip_advisor,['Responsiveness']
9668,They could care less about economy premium travelers,"I am trying hard to find an airline to be loyal to, where I only use them regardless of price and just rack of miles. After what happened today I'm done. I like to fly with only a carry on and really don't like to check bags. Usually when I fly premium economy I get a group 3 boarding group, but this last weekends trip I was group 4 and I didn't get any overhead bin space. To pay for the top tier out of 3 tiers of economy and not get a overhead bin is TOTALLY RIDICULOUS and not how it should be. I was early on in Group 4 and when I got to my seat EVERY seat around me was already filled. So either everyone who was sitting in premium economy has a United Credit Card or for some reason I'm being left out and I have no idea why. After doing some research I see that Delta guarantees their economy premium flyers overhead space, so it looks like I will try to give them my loyalty and business from here on out. Really a shame.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9669,Closed departure gate early! ,"We along with others missed flight, non refundable, due to crew closing door early. One passenger was already being told doors closed when we arrived 15 mins before departure. We had received an email stating flight was delayed. After further research we discovered flight was delayed due to cleaning! Why not let us board afterwards? All of frontier personnel were disgruntle and couldn’t have cared less about those of us missing flight. One crew member standing in the gangway gleefully told us we had missed the flight! Upon reflection; he might have been part of the cleaning crew. FAA needs to check into this sham of an airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9670,Amazing Airlines,"I usually dislike all airlines but Avianca was a pleasant surprise. I traveled with them from Los Angeles to Medellin but also took at least 3 internal flights. They are extremely punctual, I experienced no delays in all these flights. Their staff are friendly and super helpful, going above and beyond to ensure customer satisfaction. This happened on two occasions where once I was caught in traffic and arrived extremely late to the airport, after check in closed, and they rushed to make some calls and get me on the plane really quickly despite it being my fault, the second incident was then they overbooked a flight but still managed to cater to everyone's needs by making sure those who needed to be on the plane were there and others were compensated if they didn't make it on. They have generous baggage allowances, offer food and drinks to economy class and do all this for sometimes shockingly low prices, especially the internal flights. You usually find these prices with budget airlines that are cheap but then smack you with huge fees on baggage, food and extra comfort, Avianca provides all this for incredibly reasonable prices. Best airlines I've travelled with so far.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9671,Bags fly free,"Like Southwest airlines for their friendly staff and free 2 bag policy. Flights have always been on time. The crew has always made the expeience a positive one. The only negative I have is not having assigned seating. If traveling with small children, pay the extra fee for priority boarding. They do pre-board families and children under 6....but after age 6, they could end up sitting with a stranger. That happened to me on a previous SW flight when my Grandchildren (8 and 9) were seated next to strangers. Fortunately for us, they were nice folks.",SouthWest,trip_advisor,['Responsiveness']
9672,Worst airline with no regard for customer’s time,We had a flight from Bozeman to Philly with a connection in Minneapolis. The aircraft had a pseudo maintenance issue (placard missing which was drawn and put on there as a substitute) and we missed that connection. We were placed on an 8 PM connection and on standby for a 1 PM (which also delayed almost two hours). After finding out it was oversold they removed five passengers and compensated them for their troubles (we received nothing) and were sent to the 345 PM. These compensated passengers whom have not been waiting or moving around flights like us due to delta’s error were put on the flight and we were told to go to the 8 PM flight. We missed a days work and lost money and valuable time due to their incompetence blamed on their procedural flaws (no fault of our own) but claimed they couldn’t (wouldn’t) do anything other than offer us 100 airline credit which we refused as we don’t want to fly with this airline again. Furthermore they wouldn’t even upgrade us as compensation. Delta dropped the ball several times and expects us to thank them. Don’t fly with delta. What a nightmare!! “Delta- We are ready when you are” should be changed to “We are ready to waste your time whenever you would let us.”,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9673,First timer,"Bought a round trip ticket for a family member; trip is in two weeks. I’m used to business travel and I had no idea that luggage costs extra for this airline; I guess I did not read the fine print. Anyway, he needs to bring a standard size roll aboard bag for his weeklong stay/vacation. Is there a price difference for checked luggage vs. carry-on luggage? And, is there a price difference to pay ahead of time or pay at the airport on flight day/s? Thanks very much in advance.",FrontierAirlines,reddit,['Responsiveness']
9674,Don’t fly with avianca ! They steal from you !,"I bought my boyfriend his flight ticket to Madrid from Lima with my credit card. (This is like the 3rd ticket I buy and from same airline, so they can’t say it be a fraud alert ) So we got the confirmation ticket and all And when we went to the airport they told us he didn’t have a ticket that my card got rejected by the company (avianca ) But yet I still have it charged on my credit card They said they emailed us to inform it was cancelled but we didn’t get anything And I don’t get how it can be cancelled when we got like 3 confirmation emails, confirmation code and number plus the charge on my credit card since October So they made us buy another ticket We got that ticket since October for $450 Today was $725 And they just told me to handle it with my bank to give me my $400 back But yet their airline is the one that charged And to be greatful there was still tickets on that flight -_- Never fly with avianca ! I called the called center and this is long distance from my phone (more money they are making me spend ) and they all dont help at all and are rude ! They just try to explain how the airline didn’t accept my payment yet charged me and it’s not their fault Makes no sense This is stealing ! They ruined my last hours of vacations My boyfriend and I hadn’t seen each other for a year and these were our last hours together since I live in USA and he lives in France . So instead Of enjoying our last minutes together we were extremely stressed.",Avianca,trip_advisor,['Responsiveness']
9675,Horrible Service,"After waiting two hours to speak to a representative I was told I needed to wait another two more to speak to a supervisor, I think its already ridiculous that my flight got canceled and no solution was given to me for then to have to wait four hours to figure out what I am going to do with my trip. This is not just a small inconvenience but extremely rude, this company needs to have better customer service and offer better help because I am now stuck trying to figure out everything in such a short time.",JetBlue,trip_advisor,['Responsiveness']
9676,Trip to Florida,Both legs of our flight were on time and had no delays. The trip was worth the money we spent on it.,Allegiant,trip_advisor,['Reliability']
9677,Great Customer Service,"5 stars for amazing customer service. I left an item on the plane and only realized it half an hour after deplaning. I had a short layover and a connecting flight at the opposite end of the terminal. Once I realized, I returned to the gate where we landed at DEN and the gentleman at the gate helped me track down the plane, which already left the gate, track down my left item, and held on to it until my return a week later when I had a connecting flight at DEN on my way to TYS since I couldn’t wait for it due to a connecting flight. This United Airlines employee made a very stressful start to a vacation a very pleasant experience.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9678,The best customer service experience i had over phone.,"The title says it all, Elmira, that was the name of the agent. I was booking my flight and i was having issues with website and I decided to call Emirates and see what they can do. Simply this lady helped me with everything i needed, attention to detail, she listened to all my frustration, solved my problem and helped me get everything done quickly. In simple words i got what i wanted in just a few minutes. This girl deserved a shoutout, she seems someone with a great heart, hope Emirates will take best care of such employees.",Emirates,trip_advisor,['Responsiveness']
9679,Well above average airline,"Up there with the best of the competition, Good legroom , and good food The only let down was the cleanliness of the toilets. Between Dubai and Sydney, the toilets were neglected and both toilet paper and tissue supply had run out. The general cleanliness and especially the floor was a mess.",Emirates,trip_advisor,['Tangibles']
9680,Flight Canceled when they don't have enough passengers,"With about 5 minutes prior to departure, Frontier cancelled the flight because they didn't have enough passengers. Everyone was left scrambling to find the next flight. The soonest I could fly out was 3 days later.",FrontierAirlines,trip_advisor,['Responsiveness']
9681,Bad flight,"We flew Delta One from JFK to Prague and back. The seating chart shown when I picked out seats was not the way the seats were arranged. Instead of complete privacy with a sliding door to stop noise from people walking past, it did not exist. The stewardess said the seating chart referred to a plane that is not used on that route even though it was the one showing for that flight Secondly, when we were given a menu for dinner, we were told that the item was not available since that was an old menu. I emailed Delta and have not heard anything back. Beware of their seating charts! My wife had preordered Vegetarian meal when I booked online and was told by the stewardess that no special meals were available on that flight.",Delta,trip_advisor,['Responsiveness']
9682,They make you pay for everything,I have a bag that fits in personal item bins and they still made me pay for it when personal items are supposed to be free. The gate agents claimed that it would not fit under the seat in front of me but it did and they would not let me board the plane until I paid $89 for the bag as a carry on. That was more then the flight itself cost. It’s insane. I can’t believe that they can get away with doing anything like this. I would not recommend this airline to anyone I know it’s not worth the headaches and the fact that you think are you are paying less and probably end up paying more then any other airline.,FrontierAirlines,trip_advisor,['Responsiveness']
9683,Exquisite Mint Experience,"Omg!!!!!! This was the best flying experience ever!!!!! I recommend anyone that has the opportunity to travel Mint; do so. You definitely won't be disappointed. The service was exceptional. The meal, to the accommodations was spectacular. I must do it again. The flight attendants were very attentive. The nap in the air was the best. What a way to jet in the air.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
9684,"Not great for accompanied flights, no assigned seats","It was our first time experiencing a flight with Southwest. We chose this specific flight because it was later in the day so we were able to enjoy more of our trip in the morning. It was also the more expensive flight choice for that specific day. I will say that the seats had more cushion and were more comfortable than other carriers we’ve been on with thinner seats. The flight crew was fine, even one made a few jokes over the intercom. Snacks were given out but at one point they ran out and you were given less snacks than others. The worst part was the seating arrangements, I did not feel very accommodated. I did not realize there were no assigned seats on southwest when I booked this. We were only given a number on our boarding pass and before boarding you are to stand in line in your number range. If your number is higher forget about sitting together with your party. Once we boarded the plane, all of the window and aisle seats were taken leaving only the middle seats for us to sit in. When asked for any open seats we were told the flight was full. My husband and I were traveling home together and it would have been nice to sit next to each other and even have someone to lean on to take a nap. I had to sit next to two men with long legs and personal space was an issue. This was a 5 hour flight and sitting next to your party would have made it much more comfortable. I would recommend southwest for solo fliers and people who don’t mind not choosing your seat. Not recommended for accompanied flights.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
9685,"Up, up and away with Emirates any day","Emirates are my first choice of airline. I cannot fault them on this flight and I don't want too! It's a 14 hour journey and was made as pleasant as possible. part of that was down to Tarik - he's definitely a keeper for the airline. I was kept comfortable, the menu which you can pre-order from is above standard and I particularly like that they use real cutlery, glasses and napkins (some wouldn't care but I do - all part of the experience). Plenty to watch. Free wifi limited to messaging on social media but for those desperate a cheap package can be paid for. All the staff are very good and the airline is very clean and spacious in Premium Economy. Well done Emirates",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9686,HORRIBLE,"Where do I start?! We book our flights around November using JetBlue website. The flight was book and the payment was shown on my credit card. Received no confirmation email that my flight was book. I had to call and wait over 30 minutes for them to finally send me the confirmation and a receipt! Then the morning of the flight, we wanted to upgrade and did so on the JetBlue app. When we get to the airport, they will not let us check in because they never received a payment but yet again it was charged on my card! So I had to pay an additional fee to be able to sit where I brought my tickets! Which I was never refunded. Was suppose to leaving at 1235pm and did not leave until 130pm the whole time on the plane. I have to say I will NEVER EVER FLY JETBLUE AGAIN. THEIR CUSTOMER SERVICE SUCKS AND OBVIOUSLY DO NOT CARE ABOUT GETTING PEOPLE TO THEIR DESIGNATIONS ON TIME. I will stay flying with my one and only south west where you get free bags, customer service is great and flights are ALWAYS on time.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9687,Excellent service,"July flight to Chicago on United Airlines was and always is well worth it, entertainment on board superb, food and quantity plenty, drinks fantastic, all round service excellent.",United,trip_advisor,['Tangibles']
9688,DO NOT BOOK!!! Save yourself a headache!,"My family and I booked flights to leave this June to Tennessee for a softball tournament. We originally booked a non stop trip for both departure and returning flights. They first changed our flight times. A month or two later. And now they have changed our non stop returning flight to a connecting flight. So, after being on the phone with a representative from another country for over an hour. Who did not speak English very well. We asked for a full refund. After she cancels our flights she said it would only be issued in flight credit!!!! How infuriating!!!! So now we have to pay another airline to fulfill our trip while we pay out of pocket! We are frequent flyers and we never booked JetBlue but, unfortunately we did this time. They showed the times and nonstop flights we needed. It was all smoke and mirrors. We WILL NOT BOOK JETBLUE EVER!!!! Safe yourself a heart attack seriously! Pay the extra cash for better service and fewer disruption to your flight with another airline!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
9689,Discounted fair + other fees and charges = not worth it.,"While the flight prices upfront seemed attractive, all things considered after the fact, flying on Allegiant just was not worth it. Here are my biggest complaints: 1. 40lb bag weight max?: Cmon! The industry standard if 50lbs. Plus, they need to get staff on the same page. We had a combined weight of 97lbs for TWO bags for 4 people. The MDT staff charged me $50 for overweight fee, which I was expecting. However, the Sarasota staff wanted to charge me $100 for the same SAME two bags. This was extremely annoying! 2. When I got the email to book my rental car through allegiant to get a discount, I checked it out. I was pleasantly surprised to get the PERCEPTION that it was cheaper. However, when I got to the Enterprise counter to pick up the rental, I was told that I still had to pay the taxes and fees! Shame on allegiant for this deceptive practice. I'm sure it was disclosed in some fine print somewhere, but this is some shady BS. 3. The mid flight snack. A garbage bag full of chex-mix? REALLY??? 4. No complimentary soda? That's unbelievably cheap! 5. The ground crew in Harrisburg ran the jetway into the plane's main cabin door and we had to wait at the gate for 90 minutes to have an inspector check for any damage. They should use some of the money they are getting from overweight bags, car rental purchases and penny pinching mid flight snack and drinks, (or lack thereof,) to properly train staff.",Allegiant,trip_advisor,['Responsiveness']
9690,Business class with a lot of privacy,"This is a direct flight from Brussels to Chicago, I flew in business class. Each seat has its own ‘entrance’, that is, you don’t have to disturb your neighbor if you have a window seat and want to get in/out. You also have a lot of privacy, for me, this was better than flying in first class (intercontinental flights) on some United flights. Though the privacy is great, it may be a bummer if you travel with multiple persons since you don’t see each other, making it virtually impossible to have a conversation during the flight. Food was as one can expect in business, including the United ice-cream selection. You can also serve yourself some snacks (sweet stuff, but also fruit) during the flight. How about the seat and space in general: the seat is fine, not exceptionally wide. What I like is that you have sufficient amount of space for your legs/feet when you try to sleep (this is where Lufthansa seats drop the ball…). Staff was very friendly, was one of my best experiences. What can still be improved: 1) a place to store your laptop during the flight 2) noise cancellation headphones",United,trip_advisor,"['Tangibles', 'Assurance']"
9691,Delayed due to baggage count,"This is a funny story. While waiting for boarding a passenger was talking to rep at the counter. She was explaining her husband had to go back to get something forgot a hotel on site and was afraid that due to TSA line may be a couple minutes late. She was informed that they would not wait a minute for him as it would disrupt customers day and flight schedule for the rest of the day. The fight was early and we were board early with the idea of getting out early. The flight was fully boarded and customers confirmed twenty minutes prior to departure time. Long story short we push away from terminal 45 minutes after departure time due to miss count on luggage. When I shared the story above and ask why it was acceptable to disrupt everything they mentioned. The answer from airlines was basically, we are human and make mistakes when counting.",Allegiant,trip_advisor,['Responsiveness']
9692,DO NOT FLY WITH THIS AIRLINE UNDER ANY CIRCUMSTANCES,"I arrived at the airport today 3 hours prior to my 7:20 am flight. The Avianca kiosks were understaffed and I wasn’t able to use the self check in kiosks. The line to check in went all the way to the doors of the airport. After waiting in this ridiculous line I was told that the baggage closed 8 minutes prior. I had to spend $300 USD to take a later flight. This is absolutely unacceptable and I am furious that I had to pay $300 and wait in the airport for 6 hours because your staff was not sufficient. I am requesting a refund for the $300 that I had to pay even though I was on time for my departure. I am extremely disappointed in the customer service I received. When I called, I was told that the customer service doesn’t accept phone calls. This is the worst experience I’ve ever had with an airline. I have an open complaint 211120000109. Please respond immediately.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9693,Spirit is a you pay for what you get situation,"My first experience with Spirit, and really I have no complaints. Advertised as a $26 far each way, I ended up paying $350 round trip, but it was still a bargain when compared to other carriers. I booked a ""premium economy"" seat, paid for a checked bag, and a carryon bag, and ""expedited"" airport service. I'm not at all sure what the expedited airport service was, as I sure did not see any short-cut opportunities at check-in/bag drop. Flight was delayed maybe 25 minutes at origin but it worked out ok.",SpiritAir,trip_advisor,['Responsiveness']
9694,"Worst airline I have travelled with in my whole life, probably the worst Canadian Company ever!","We arrived May first 4 hours prior departure to Terminal 1 at Toronto Airport. Because we had each (my husband and I) a 3rd bag to check we had to wait for the airline staff to check in along with other passengers. They opened the counter 45 minutes before closing the flight! And they told us a flagrant lie: that the Cuban Government didn´t allow a 3rd bag which is of course very very false, they lied publicly about a foreign government so called policy! They made us leave our 3rd bags behind and literally run (at our age) tohrough security and to the gate because the flight was closed. Imagine our surprised when we returned and found out they had charged us the fee for each 3rd bag they refused to our credit card! $450 dollars!!!! And the nightmare doesn´t end. There is no phone number to request our money back, we called customer sevices and waited almost 2 and a half hours (see our screen shot) just to be told there is nothing they can do. That we need to fill out a webform that we cannot access because they have the site designed for lost luggage cancellations, blah blah but not for their mistakes. They never adivised that the 3rd bag is forbidden and why would they charge a bag they are not permited to allow? Are they going to steal our money? who answers in Air Canada for their mistakes and for the horrible staff they have, at least the ones at Pearson Airport on May 1st 2022 terminal 1, flight to Cayo Coco. Even the supervisor was unprofessional, rude and late. If you read this, believe us, travel with anybody else but with Air Canada.",AirCanada,trip_advisor,['Responsiveness']
9695,We enjoyed our flight...,"This is the first time we have flown JetBlue and we really enjoyed our flight. The seats were comfortable and, even though we are short, we found the leg room very comfortable.",JetBlue,trip_advisor,['Tangibles']
9696,Great Flight w/a Free Upgrade,"The Delta representatives at the gate were amazing! So friendly, funny and accommodating. They upgraded us for free, and really didn’t have to. Great flight, nice cocktails and snacks, couldn’t have been better.",Delta,trip_advisor,"['Assurance', 'Empathy']"
9697,Ok flight,"Ok flight on a budget airline. No free beverages:( Friendly flight crew. Paid for extra leg room, which I would highly recommend.",Allegiant,trip_advisor,['Responsiveness']
9698,Great experience for me,no complaints here. flights were shorter than estimated. attendants were friendly. I received exactly what i paid for.,SpiritAir,trip_advisor,['NA']
9699,Good flight in a Dreamliner,A little problem check in as AC computer shown I did not fly one previous sector HKG-TPE by BR. It was a flight cancelled by BR and I was assigned to a different BR flight. Some how the AC computer still has the old info NOT updated. A call was made by AC to BR and I have to wait for about 30 minutes for BR to call AC back. NOT IMPRESSED. I flew AC Business Class for many years. The flight was as expected. Always good and warm service. Love the lay flat seat with armrests that can be lowered to give extra should room when lay flat. All the seats have direct aisle access. There is a window in the washroom.,AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
9700,Worst customer service!,"Worst customer service. When I called to complaint about a switch of my flight that they made, the customer service representative hung up on me, and so did the next representative when I called back. I cancelled the flight because it said that I will get a refund but instead I got a credit. On the website the change of flight said $0 and the United representative try to charge me $200 more, when I said that the website said $0 he said that he has the updated price; when the second representative hung up I went on the website and changed the flight with $0. They are liras. I will never fly with them ever again and I advise to all not to fly with them, they only care about money and not about your well being. I’m surprised they are still in business.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9701,One of the Best.,"Generally for personal flights I fly Business Class on Emirates Airline and I fly them a lot, achieved Platinum status last year (flying over 150,000 miles in a year). This year I flew First Class 4 times, US to Dubai and back, all upgraded courtesy of Emirates Airline. Nothing beats private cabin, Dom Perignon, caviar and a shower just before you land!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9702,Liked the new planes,"Great little airline, flying to and from smaller airports...been flying them for years,...but nice to see that they finally aquired a new fleet of Airbus 319 /320's,...and WOW, what a difference. Flew from St Pete to Ft. Wayne and back for my fathers 90th birthday...and was the 2nd flight of a brand new aircraft on our return trip...hopefully some of the mechanical issues they were having with some of the older planes will be a distant memory from here on out...Great crew,...smooth landings all around,...and Feburary weather in Ft. Wayne area always scary! Love thw ease of the smaller airports, and will continue to try to use Allegiant whaenever we can.",Allegiant,trip_advisor,['Responsiveness']
9703,Christmas vacation,It was good they treat you with respect the only thing they don't have people to help you take out your airline tickets at the computers and the baggers to put the luggage on the belt needs improvement..,JetBlue,trip_advisor,['Responsiveness']
9704,Excellent Airline,"This is one of the best airlines of all time, easy to check in whether you are in Economy or First Class, there is no delay in flights, the only thing that I did't like in Emirates is the weight of bags is not enough for the traveler.",Emirates,trip_advisor,['Reliability']
9705,Very nice staff with a no freels plane,"i had not flown in 13 years and some things have changed. Some of may just be with Allegiant but not sure. The inability to recline your seat. The paying for every piece of luggage you take with you to name a few but I guess that is how they keep airfare prices down. As far as the plane and staff I was very pleased. They made three trips down the aisle selling drinks and snacks that are 5x what they are in the store. Since you can no longer bring outside drinks or snacks with you, they can charge whatever they wish. But for things like water, it was only $2 per bottle compared to about $1 in the store. The plan left on time and arrived on time, which is very important. Would i fly again with them? YES",Allegiant,trip_advisor,['Responsiveness']
9706,Terrible,"I paid for a checked bag, but at the counter they ""didn't have room behind the counter,"" so I had to take my bag through security and they would check it at the gate. One of the main reasons I checked a bag was so I could throw in any liquids I wanted to. When I told this concern to the person working at the counter, little guy with a mustache, he would not look me in the eye, and just kept repeating, ""take it through security."" When I repeated myself again, he said, ""Then we can rebook you on another flight. It leaves tomorrow."" No ""sorry,"" no looking me in the eyes, just being rude. At security I had to open my suitcase for everyone to see, holding up the line, and take out clothes and personal items to find all the liquids. I threw away about $100 worth of stuff, and had to rebuy it at my destination. All without a ""sorry"" from the staff, which probably would've kept me from writing this review.",FrontierAirlines,trip_advisor,['Responsiveness']
9707,Fly the friendly skies,Flight was delayed awaiting connecting passengers which we thought was great. Service was terrific and the seats that turn into beds were wonderful. I wasn't crazy about the menu but I am picky and my husband d and daughter thought it was fine. Movie selection was great.,United,trip_advisor,['Reliability']
9708,Best airline in service in the world,I always fligh with Emirates because its the airline with the best service with a very competitive price,Emirates,trip_advisor,['NA']
9709,Going to Saint Lucia for vacation,"Our plane was at approximately 50% capacity. Gray seat selection. I also needed wheelchair service and they were prompt, courteous and efficient. The plane was very clean and everyone wore a mask.What I DIDN’t LIKE was United cancelling my original flight and booking it for the next day. That was very inconvenient and almost messed up our trip. I’m going to ask them to reimburse us for an unscheduled overnight stay in Newark. Our first leg of the flight was from Cleveland to Newark. BTW, Newark is NOT one of my favorite airports.",United,trip_advisor,"['Reliability', 'Responsiveness']"
9710,A Third World Experience,"This airline is one of the most expensive in the area and they have the worst customer service and website that I have seen anywhere. I couldn't select a seat or even do a web check in. When I called to have them assign a seat for me, the lady couldn't do it?????? OK if you the airline can't go into your system and assign a seat for me that pretty much makes you useless. If you want to be the highest costing airline in the region then be worth it. You must improve your website and your customer service. The flight attendants are polite and helpful, the only plus I have for this airline.",Avianca,trip_advisor,['Assurance']
9711,Of the best Business cabin !,"Travelled from Vancouver to New Delhi in july 2019, had experienced one of the best business class flight, chairs are very comfy and their in seat massage options, food and entertainment is one of the best in class, would definitely fly Air Canada on this route always!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9712,No pilots on plane,We checked in on time in Montreal airport. Everything was normal. The passengers were on board and waited for taking off. But there were no pilots available. We waited the pilots for 70 minutes. I really didn't know what Air Canada did it. It is a big air lines company. But it is not a good company.,AirCanada,trip_advisor,['Responsiveness']
9713,Great flight,"We booked this flight for spring break from Syracuse to Florida. It was a direct flight which is always great. The only hard thing was most airlines let your bags weigh 50 pounds and Allegiant only allows 40 pounds. There are no drinks and snacks for free, which you don't need for a short flight but they are available for a price. I would recommend paying for bags ahead of time to save a lot of money. The flight was great. The service was great. Overall I would use this airline again.",Allegiant,trip_advisor,['NA']
9714,"Frontier is the absolute worst airline, literally drive instead","I have flown frontier at least 10 or 15 times and I can honestly say my flights have been delayed or cancelled 85 percent of the time or more. Not only are they delayed, but every time it happens, either the frontier employees are nowhere to be found, or the poor employees at the gate have no idea what is going on. I have tried to call to find out the situation multiple times, but the contact phone number makes it nearly impossible to speak to an actual human being. If you do happen to get through, you will be tempted to scream at another poor employee that, yet again, has no idea what is going on. This is all beside the fact that, yes, frontier has the cheaper flights, but you have to pay to pretty much sit in your seat. $45 for a carry on, and that price is increases if you don’t pay online in advance. The seats are one inch thick and do not recline. Everything about this airline is what is wrong with the world. I beg you to not give them your money. Any cost you think you would save, you will end up spending in other flight accommodations or in energy while you write them a terrible review on trip advisor trying to blow off steam to avoid screaming at an innocent human being. Please take my advice. The $50 you think you might save is not worth it.",FrontierAirlines,trip_advisor,['Responsiveness']
9715,Bem confiortável!,"Equipe atenciosa, eles servem lanche no vôo, coisa que a maioria já não faz mais. Tela na poltrona pra que você veja séries, desenhos ou só acompanhe o trajeto.Uma pena que no vôo da ida não estava funcionando. Mas da volta funcionou muito bem, gostei bastante. Na poltrona tem um acessório que você pode usar para apoiar a cabeça para dormir. O vôo foi super pontual, tranquilo e confortável. Foi uma ótima experiência.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
9716,Keith Barteaux,"Booked months in advance, last minute was told the flight was overbooked. Last minute when plane was almost done boarding they squeezed me in beceause of a no show. No snacks for the the 5.5 hr flight and they only came around once to offer a drink. On my last few trips it seems to be common practice for Air Canada.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
9717,Consistent.,I have been a loyal Southwest customer for years for 1 main reason - consistency. You know what to expect from Southwest and they deliver every time. Every employee that you interact with is very friendly and helpful.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9718,JetBlue from Westchester Airport- fantastic!,"7AM flight with JetBlue from Westchester Airport NY to Orlando FL is a nice easy way to get down to Orlando and still have the day available for sightseeing. Parking at Westchester is simple and easy. I actually forgot something in the car and only remembered when we got on the TSA security line. I ran outside the terminal into the car parking lot and was back on line in less than 10 minutes. It beats JFK, EWR and LGA hands down.",JetBlue,trip_advisor,['Tangibles']
9719,Premium Economy ,"Premium Economy. 2 days ago, AKL to LHR via DXB with Emirates.. 24 hours in the sky. Absolutely flawless. Flew the same route with UA in BC last Christmas and Emirates did it much better at less than half the price. Dedicated small cabin at front of lower deck. . 3 bathrooms for PE exclusive use. Well organised priority boarding. Dinner/Light meal/Breakfast//Breakfast/Lunch served. All great quality and plentiful. Generous drinks services. Crew were efficient, friendly and kind. No lie flat obvs but still arrived in good shape feeling well looked after.",Emirates,trip_advisor,['Assurance']
9720,Back to winter !,"Both flights were great. Flight and airport personnel were kind, considerate and very helpful. We were designated medical assistance, and the Delta staff took care of us. It was a very good experience.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9721,great service,My wife and i went to columbia and we never used Avianca before and i have to say pleasantly surprised by the exelent service we received from the Avianca crew checking in and on the airplane and this is us flying to and back from ForthLauderdale to Baranquelia colombia,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9722,Best value for the buck.,"This was my first experience flying Spirit. I’ve flown Untied several times before and had tons of airline miles accumulated and used there. However, for less than basic economy with United we got the Big Chairs, express boarding, express security and checked bags. And the service was better than the vast majority of my flights with United. The plane was cleaner than 90 percent of the United flights I’ve taken that cost more with vastly more room and as friendly if not friendlier crew and staff (granted I haven’t flown United since prior to COVID). Awesome experience for the price.",SpiritAir,trip_advisor,['Assurance']
9723,Changing Flight without notifying customer,I have booked the ticket together with my cousin and it ended up we`re on different flight. We didn't notice it till last minutes and my cousin`s ticket got changed to a different flight. It ended up mess up all our schedule and I had spent almost 2 hours with the sales representative to have it fixed. Disappointed with the service.,AirCanada,trip_advisor,['Responsiveness']
9724,Great flight!,The Delta flight was on time and comfortable. All of the crew members were friendly and helpful. Overall positive experience.,Delta,trip_advisor,['NA']
9725,Avianca is the wost!!!,"If you are reading this note... never, never, never do business with Avianca. I bought a Business Class trip and 10 days before my trip they called me letting me know that they did not have BC anymore. So, they decided to give a credit for another trip!!!! or 14,000 miles. WTF? These people are con artists.",Avianca,trip_advisor,['Assurance']
9726,It was comfortable and easy to navigate.,"The flight was on time and self-bagging and check-in made it easy to navigate. Flight crew were friendly, informative and very professional.",SpiritAir,trip_advisor,['Assurance']
9727,Never again,"We had the absolute worst experience with Frontier. We had checked in and gotten our boarding passes online the evening prior. We get to the airport very early the next morning and the security lines were long beyond belief. The boarding gate got switched and we hurried towards the new gate and arrived there right at the gate closing time. Being aware that the airport was extremely busy and a number of travellers had yet to board, not only was Frontier unwilling to help passengers who reported to boarding at the nick of time, but the agent saw us and turned away and left through a door to not be seen again. Needless to say, we were denied boarding to our flight. The plane was also still parked and did not depart until a good while after. We then line up at their customer service counter for over an hour with other passengers who suffered the same fate as us only to be told they won't help us. We had to scramble last minute to figure out a way to get home. My husband had to be back for work that afternoon but Frontier did not care. Do yourselves a favor - do not fly with Frontier. There's no wonder why their reviews are so bad and don't be fooled by their low prices - once you add on the luggage and mandatory seat selection fees, their prices are actually not really that much cheaper than bigger carriers. Save yourselves the trouble and headache and book with another carrier to get much better service and to be treated as a valued customer.",FrontierAirlines,trip_advisor,['Responsiveness']
9728,"terrible service, worst food, late departure","no options in vusibess class from orlando to Bogota, no menu from Bogota to Sao Paulo, I preferred to skip dinner. Plane left two hours late and no reason given: only operational reasons, which is like saying not your business",Avianca,trip_advisor,['NA']
9729,Spirit rocks,"They overall have excellent and great service! Will heavily recommend to others. My flight was quick, on time and direct",SpiritAir,trip_advisor,['Responsiveness']
9730,Last minute companion pass add?,"We’ve got a flight tomorrow morning (4/10) and thought we’d earn the companion pass before then. Found out on 4/7 we were 2200 points short and had to scramble! Ended up doing a bunch of surveys and the 1800 flowers promo, and if everything posts correctly we should qualify for it by the time we board! My question is, since we’ve already checked in for tomorrow’s flights, if I show up to the airport tomorrow and ask to cancel my daughter’s flight and re-add her as a companion, is that even possible?? Literally an hour before boarding? UPDATE: as of 4:30am, all points posted, and I qualified for CP! Called southwest on my way to the airport about 2hrs before boarding. But unfortunately because of a system error they couldn’t add my daughter🤦‍♀️ submitted a request for them to reach back out and resolve, hopefully will get these points refunded or at least get her added before our return! Proof that survey points work when in a pinch :)",Southwest,reddit,['Responsiveness']
9731,Worst Airline,"Horrible airline. Seats are uncomfortable, there is no entertainment on board and no charging ports. First time flying with a connection and both were delayed. Horrible experience.",SpiritAir,trip_advisor,['Responsiveness']
9732,Dope,"JetBlue never fails to deliver, and service has always been top notch and flights were on time. My only gripe was that on my return flight, which happened to be around the same time with a world cup match. There was no signal on the plane, so I couldn't watch any games. Stood out for me as this was the only time that the entertainment sucked and prevented me from scoring this particular flight five star as always. You can never go wrong with the comfortability of JetBlue, and they did apologize for the loss of signal.",JetBlue,trip_advisor,['Responsiveness']
9733,Vuelo corto eficiente,"Vuelo corto de Lima a Cusco, poco lugar para las piernas y algo demorado en la salida. La atencion correcta",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
9734,Great service and ontime as well!,"We had a great flight from MSP to Las Vegas on Christmas Eve. We opted for Delta Comfort as we couldn't get an upgrade to first class for this leg of our trip. The seats were great and the flight boarded, departed and arrived on time. The service provided by the flight attendents was very good.",Delta,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
9735,Coming back home,"I did not get my boarding pass in advance and was assigned a seat only to discover it was the last one at the back not reclining, my bad. There was only one seat next to me. A lady sat in it but her husband was across the aisle and asked if I could swap seat with him. I was more than happy to do so. Flight went smoothly. We were close to landing and it went up again to circle for 8 minutes. Never experience it before. There was some stored items next to my first assigned seat",AirCanada,trip_advisor,['NA']
9736,Save your money please!!,"If you’re reading this I recommend not using spirit. They are a horrible company. My sister and her boyfriend have been down in Miami since august 1st. Their flights have constantly been canceled because the pilots want to go on a strike and spirit can’t get it together. Meanwhile, their luggage’s and bags are already on the plane,, but the passengers aren’t. This is honestly the worst company to fly with so please save ur money. I’d rather drive somewhere then fly with spirit. They’re telling them that they have to wait till august 5th to come back home. Absolutely ridiculous.",SpiritAir,trip_advisor,['Responsiveness']
9737,Excellent Experience ,"Extremely friendly staff, very clean plane, updated seats, very nice experience. The entire process from booking to check in to de plane. It was fantastic.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
9738,Premium Economy is Better Value than Business. ,"We usually fly a Japanese airlines when returning to Okinawa but this time UA had best fare. I had looked up the new Premium Plus and was hoping this is what we had. We passed thru Business class and usually wish we upgraded but this time when we got to our seats we were thrilled. They are similar to first class domestic seats in size and we had a large screen private tv with a lot of great movies, our own charging station, plenty of room to stretch out and not feel cramped. The food was good, not fantastic but much better than AA, they also offer free alcoholic drinks as well as several snacks and full meals. I wasn’t looking forward to 14 hours in the air but now it’s a breeze compared to other airlines. The blanket and pillow is Saks so very soft and comfy. They did give an amenity kit but no house shoes, I would recommend this upgrade with the only negative being it doesn’t include access to the lounge prior to flights.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
9739,Off to Hawaii,"Flying on route to Hawaii, via San Fran. I see the difference between Air Canada and Air Canada Rouge. Seats are wider, more leg room and headrest entertainment. Class of food service little more as well. It was a nice treat! More expensive to fly regular Air Canada than Rouge.",AirCanada,trip_advisor,['Tangibles']
9740,NEVER AGAIN!,"So our flight was delayed in Cabo,we landed to our layover destination in Denver. We get a text message that our connecting flight was delayed which was great because it gave us more time for customs. Im the midst of baggage check we get another text stating the time was changed again and the plane would be taking off earlier than what the previous text stated. It was 4 of us traveling with all different text and email times. Long story short the plane left us. We were then told to stand in United cust.serv. line which we stood in for 3 hours. Now, they are saying all flights are canceled due to a storm coming. Keep in mind it's Monday around 6pm. They offered us a flight to leave on Wednesday at 4pm with a layover in Chicago which will arrive in Philly 12am Thursday. Not to mention, my gf daughter College graduation was Tuesday so she had to get home. We wound up paying close to 482.00 to fly out the same night at 11:55 pm on Frontier which got us to Philly at 5am. Oh I can't forget how they told my other 2 gf that they would have to go back down stairs to receive their luggage from baggage claim. After doing all that they found out the luggage was in Philly already and when we arrived to Philly on Tues at 5am their luggage was locked in a room which didn't open until 7am so they had to go home without their luggage. To top it all off they are not trying to refund us any money. So ask me will I ever book with United Airlines again....ABSOLUTELY NOT! I have never experienced this and I travel often. Both my ankles were swollen and I was so exhausted. Oh they did give us a 30.00 food voucher but of course by time we were done talking to them nothing was opened but McDonald's.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9741,Very narrow business class ,"Business on the Emirates a380 is very good in some respects i.e. food, staff and drinks etc but the seat width is a shocking 18.5 inches so don’t buy into this if you have broad shoulders as I have. With just half an inch more width than economy I didn’t enjoy the comfort levels that I’m used to in other aircraft. This is somewhat strange when you consider its the largest aircraft in the world. Plenty of legroom but just the shoulder width so no good for long flights.",Emirates,trip_advisor,['Tangibles']
9742,MY FAV AIRLINE,I LOVE DELTA!! I have flown both first class and economy and I have nothing bad to say about either. Great staff and great experience overall,Delta,trip_advisor,['Assurance']
9743,No Compliants.,Super small and easy to navigate airport! Very pleased choosing this airport! Staff was very nice and helpful!,Allegiant,trip_advisor,['Assurance']
9744,EMIRATES AIRLINES AIRBUS 380,Recently flew EMIRATES AIRLINES AIRBUS 380 . Had a wonderful experience 7 hours of flight passed away as if it was a short flight. Excellent inflight entertainment with very good food. The Economy class seats were very big with large leg space. Hardly any other airlines offers such level of conform,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9745,the words of the mind,"[1/11/2022 9:42 PM] H. Mohammed: Emirates was my favorite plane but I didn't know if I didn't travel! Repeated schedule changes in this regard have really embarrassed my travels, long time really painful, air crews and staff personal language need more flexibility.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9746,Smooth flight,"Short flights from Quito to Lima and back, went pretty smoothly, the food was nice, the legroom was plenty, both flights were on time. No issues whatsoever.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
9747,Great Flight,Flight was delayed due to weather in Worcester. Not an issue we were deferred to Boston. Then bussed to Worcester and arrived at a reasonable time.,JetBlue,trip_advisor,['Reliability']
9748,il volo per Bogotà scomodissimo,"Da Roma a Bogotà si fa scalo a Monaco, il che non è comodissimo, ma ciò che è più scomodo sono il sedili della classe economica che su un volo intercontinentale diventano un sacrificio quasi insostenibile, appena pochi centimetri di gommapiuma in uno spazio veramente angusto. Aerei nuovi, puliti, puntualissimi, ma per carità imbottite i sedili.",Avianca,trip_advisor,['Tangibles']
9749,Avoid Delta,"If you care about reaching your promised destination, avoid Delta. We were told 'bad weather'was preventing our landing at the same time our connecting flight was taking off at the SAME airport. It left 15 minutes early from said airport. Customer service representatives were promised to be at the gate upon our arrival. That did not happen. We searched for a representative elsewhere who offered to get us on a flight greater than 24 hours past our original promise time. Unfortunately this prevented several members of a wedding party from attending a wedding rehersal/ceremony. If your travel plans are important, choose an airline other than Delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9750,Excellent Flight experience. I fly Jet Blue at least four times each year.,Jet Blue offers direct flight and the the best service from JFK to Montego Bay. The cabins are clean with adequate leg room . Extra leg room when one wants to purchase same. Apologies and compensation when there is any problem with the entertainment. If only it would go to London or offer Mint Service to Montego Bay. The Dunkin Donut coffee is always hot! A muffing would be nice with the coffee instead of chips. Top notch crew!,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9751,"Like a well oiled machine, Southwest makes flying smoooth.","Not having seat selection, I dreaded the boarding number and long line-up, I was wrong to worry. Everything is handled so well, everybody was polite in line and we got to sit anywhere we pleased once we boarded. All agents and flight attendants were extremely pleasant, one even wishing us a good trip, and telling us to ""be kind to each other."" Hey, that works! The seats were more comfortable than any plane I have flown in years,",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
9752,Never again,"Website is terrible and it's literally impossible to talk, text, or chat with anyone for help. Don't know what we're going to do. We're stuck with them and you can't get your money back. Very unhappy with Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
9753,Friendly Service,"My daughter and I flew Emirates from Sydney to London via Dubai. As far as flights go it was comfortable, even in economy, the flight staff were friendly and courteous. Meals were not the usual bland dishes but tasty and enjoyable.",Emirates,trip_advisor,['Assurance']
9754,Delta used to care,"I booked a trip to Knoxville for a quick getaway with my daughters and sister-in-law a couple of weeks ago, and Delta basically cut our short trip almost in half with flight changes and issues. I booked a 1:15 flight out on a Friday and return flight at 5pm on Tuesday. We got to the airport 2 hours ahead and just before our flight they discovered an issue. (we're happy they found the prob) The flight was delayed and delayed (we waiting 5 hrs in the airport) until we wouldn't make it for our connecting flight. They said they couldn't get us on another flight that day and asked us to go home and come back for a 5am flight on Saturday. The Customer Care person DID NOT care, and didn't even pretend to. (We considered renting a car and driving at this point.) We came back and took the 5am flight. So we've lost much of a day already. Our returning flight got changed by Delta, so instead of flying back at 5pm, we were on a 1:15 flight. Another partial day lost. I've taken many many trips and used to have good experiences with Delta. They were my first pick for flying. It seems they lost sight of the customer and no longer care if they ruin your experience. Our trip was cut short on both ends, and they did nothing to repair the experience or the bad taste they left for us. Delta used to get it. I'm afraid they don't anymore. It's all about filling their flights and trimming so they can make money. They've forgotten that the customers experience is what matters, if they want to be successful. For us, you made the experience miserable, and you didn't give a rip.",Delta,trip_advisor,"['Responsiveness', 'Reliability']"
9755,Avoid at All Costs,"I received an email at 4:00am to notify me that the 1st flight was delayed by 5 hours. This meant I would miss my connection in Toronto, then subsequently miss my cruise in Rome. The message to use the app to make changes. The app had no such functionality. Calling Air Canada, I was on hold for over an hour. Finally, was able to get on an earlier flight to Toronto. The second light was also delayed. We landed in Rome late. Luckily, my transport company waited for us. Returned from Madrid. Flight delayed (AC825). Sat on tarmac for over 2 hours while they fixed the wing. Landed very late. Next flight back to Orlando was also delayed another 2 hours. We were supposed to get in around 8:15pm, and ended up arriving after 10pm. The was was worst airline experience ever.",AirCanada,trip_advisor,['Reliability']
9756,Too many expensive fees,A fee if you need help at the airport? How is that even legal? The seat assignment and carry on bag fees were bad enough but now this. NEVER AGAIN FRONTIER!,FrontierAirlines,trip_advisor,['Responsiveness']
9757,DL 0049 from AMS to JFK,"A wonderful flight from AMS to JFK. Flight was on time. Staff was very good, as it usually is for international flights. Service was very good. A little more coffee service in coach would be appreciated. Entertainment and SMS text message service, now free, on international flights, was working, though a bit slow. Passengers were well behaved, an added plus, these days. No complaints. But as usual, international experience seems to be better than USA domestic.",Delta,trip_advisor,['NA']
9758,no frills flying,"If you are looking for a cheap flight, this is it. No frills but when you are only in the air for two hours , it really doesn't matter. Staff at counter were efficient and pleasant, attendants were pleasant. Planes are small and not much leg room.However , for a small fee you can upgrade to emergency row seating or extra leg room which is worth the 20 bucks. Pay for your bags and upgraded seating on line as well and check in on line to save time and FEES at the airport.",Allegiant,trip_advisor,['Responsiveness']
9759,Pleasant flight experience,"Easy to book low cost fares, friendly employees, updated air craft. Flying out of Dallas Love is so much more convenient that DFW. Closer in parking; just an easier travel option. Southwest Airlines occupies the entire terminal, so no getting lost. Shorter security lines move quickly. Good eat options",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
9760,Frontier is the worst airline ever,I booked a flight with frontier it was cancelled arranged another flight it was canceled also and now I'm fighting to get my money back customer service is the worst looking BB,FrontierAirlines,trip_advisor,['Responsiveness']
9761,Such a scam airline,They make you pay for a carryon even if it fits in the personal just because it has wheels on it. They are a fraud. I would never recommend this airline!,FrontierAirlines,trip_advisor,['NA']
9762,Transparency would go a long way,"I need to start by saying that the people on this airline are generally fantastic. My expectations for this no-frills airline are somewhat lower, but I still think that if a flight is late, passengers should be given a reasonable idea of when they might see a plane. On our recent trip home, our flight was scheduled for 9:02 pm. This time came and went - no flight and no notification other than 'delayed.' Finally, at approximately 9:45, a gate attendant appears to tell us the plane is about 5 minutes out. Meanwhile I was calling the 'customer service' number, waited on hold listening to insipid marketing for 20 minutes, only to be told the plane was on time. Once the plane finally arrived, we waited another 20 minutes while they cleared a message in the cockpit. We got back to Florida around 11:30 pm, an hour later than expected - on a daylight savings night (spring ahead). Frustrated and overtired, we had another hour in the car. Stressful, to say the least.",Allegiant,trip_advisor,['Responsiveness']
9763,Alligant Captian being a general ass on social media,URL: URL Thumbnail: URL,Allegiant,reddit,['NA']
9764,Avoid Avianca,"One of the poorest service I have ever seen. 1- We missed our flight to Lima as Avianca's staff indicated us the wrong line to follow to drop our luggage. They fixed it and offer us a flight, but much later, so we missed 1 afternoon in Lima. 2- During this 2h30 flight to Lima, the crew didn't find the time to serve to a part of the passengers anything, not even a single glass of water..!!!!!!!!",Avianca,trip_advisor,['Responsiveness']
9765,Shame on emirates not enough staff,"Cut back on staff, on flight over 2 hours before offered drink, terrible food, expensive. What a change as we always fly emirates but never again.",Emirates,trip_advisor,['NA']
9766,Heavenly Wings...Jet Blue Always delivers,"TSA pre check, Waiting area, Flight crew, Flight, extra snacks as usual...jet blue goes above and beyond and of course i will receive my miles.",JetBlue,trip_advisor,['Responsiveness']
9767,AC is good but flight AC8405 on Friday evenings is frequently delayed,"I frequently fly Air Canada and am happy with the service. On June 14, upon returning from Ottawa to Kelowna via Calgary, my Friday last leg was delayed by about 1.5 hour. This is not the end of the world but, on the same route, again on a Friday evening, this time on July 26, my son flew from Ottawa to Kelowna via Calgary and faced a two-hour delay. I would suggest Air Canada reviews AC8405 schedule as the promised departure of 7:55pm in Calgary does not seem to be achievable.",AirCanada,trip_advisor,['Responsiveness']
9768,Lucked out and got a whole row,"There is no way to check in early, but that is my only complaint. The staff were great, the seats comfy enough for a plane (beware of seats with limited recline though). I lucked out and had no other people sitting in my row, so I was actually able to lie down and sleep. Snacks were good with options for the free ones and nice options to buy too.there is also decent in flight WiFi and free tv/movies for everyone. You can use your own earphones or purchase some. They will also sell you pillows and blankets.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
9769,Unfair during crisis / refused to refund baggage fees on cancelled flight,Customer service sucks and their politics during crisis too! Stealing money from customers ? Refused to refund baggage charges for a cancelled flight. Pitiful 👎🏽 Thanks for making these times more difficult.,FrontierAirlines,trip_advisor,['Responsiveness']
9770,Need United App to Pay onboard,"Flew from EWR to SFO. Did not expect anything from economy class but seats were decently clean and IFE was good. I understand you must have United App installed to purchase in flight services as they do not accept cash nor credit cards. If so, why cannot we purchase meals and drinks online or before the boarding at the boarding gate, so that we do not need to worry about payments at all after boarding?",United,trip_advisor,['Responsiveness']
9771,Not Safe. Terrible Customer Service If Any,"DO NOT FLY WITH THIS AIRLINES. Unsafe. Customer service does not exist,will KNOWLY fly into bad weather and leave y8in a strange city. No compensation. If you call thier so called trained professionals they will tell you nobody made you get in the flight and will not let you speak to a supervisor. They said safe to board. Hardly",Allegiant,trip_advisor,['Responsiveness']
9772,Average Flight,"Was a average flight, short 40 minutes.If you arrived Guayaquil Airport at early morning (3AM) all shops (bars, etc) were closed. I must to wait until 5:30 for check in my luggage, my flight was 6:00 AM.",Avianca,trip_advisor,['Tangibles']
9773,It was perfectly fine for a budget flight!,"Well... First to say my hubby and I have two special needs children and we never vacation without them, so we just travel locally. This year we decided we have earned a parent mini vacation. (1st time in 6 years). While scanning for a vacation we searched high and low for packages within our $1200 budget for hotel and flight. We were able to find several but, the flight times would either have you leaving and returning at hours that would make you miss some time you could be having fun. Last check before losing time or blowing our budget, I decided to click on Allegiant Air and found awesome times for arrival / departure, wonderful hotel (we had set our sights on a particular hotel) and stayed under budget, got the hotel we wanted!!! We did it all in one try. After booking, I read some of the reviews and panic set in. Too late for us to change and get a refund! Well, once we arrived at the airport, it was seamless at check-in, quick and painless and super nice desk clerk. We did do somethings that made it work well. We spent an extra $9 to weigh our luggage at home, to ensure we were at or below the 40lb limit, packed medication and combined toiletries in clear plastic freezer bags and double checked the size of our personal bags at the airport to make sure we were following the rules. We also used my smartphone to have our boarding passes scanned it took 2 seconds and done. Once on the plane it was very crowded, I think every seat was taken,, 3 seats on each side. That was the only big downside. I wish it were 2 for comfort sake but, I knew we had 3 seats and it was not a big deal. We had flight attendants who really went above and beyond their means with serving everyone, several times on this flight!! Once we landed everything was orderly and quick. The issue at the airport was not the airlines fault, so I wont review that here (believe me even it was minor). Return trip was just as simple. The only problem was, we followed the rules and added a carry-on (way to much shopping) we checked in on their easy check in on my phone and paid our $18, once waiting to board we saw many more who had several extra bags boarding. We could have actually made it work without the extra $18. But, I would rather things go smoothly so I play by the rules. Anyway, Mike our pilot on return came out before takeoff and introduced himself, smiled and made you feel welcome. He then communicated during the flight a few times ie: we would see Grand Canyon on our right and we would experience some turbulence over Kansas. That I liked!! Unfortunately we had some turbulence most of our flight so the attendants were only able to serve once and I got thirsty, but it wasn't their fault so...We were very pleased with Allegiant we got what we paid for true, so I think we had a great experience. We researched before hand and knew what to expect, so if you require or expect a lot this is may be not for you, but we felt we received the same treatment as any other airlines we have ever flown. KUDOs to the Allegiant Airlines crew. In budget, earlier arrivals than anticipated and the crew did a fabulous job. Oh yes, we did have a lot of air conditioning in return, felt great to me however, there were no blankets on board, so you may want to take a small blanket or jacket. The pilot once receiving word many passengers were cold, he cranked on the heat and within 3 minutes, it was warm (hot to me, but turned on the vent and it was fine). Don't overlook them, they were fine and if you can go no frills, then this is a budget friendly way to go and you can use your savings elsewhere and have fun!! Thanks Allegiant",Allegiant,trip_advisor,['Responsiveness']
9774,WORST AIRLINE EVER EVEN WORSE THEN SPIRIT IMO,My mother and I flew frontier Airlines for the first time. We had a layover and ended up having to sleep in the airport for eight hours. The gate was changed three times and I never received any notifications on my phone. When we finally got to the correct gate they had just closed it. There was a woman with an infant who arrived minutes before us and the Frontier employee closed the gate door in her face. After watching the plane take off the Frontier employee came and “assisted” us with a lot of attitude and HORRIBLE customer service. WE WILL NEVER FLY FRONTIER AGAIN!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9775,Not enough leg room for this long of a flight,"I flew to Bogota to catch a connecting flight to Costa Rica. The only seat i could get was in the middle, so squashed in between sleeping strangers. I wouldn't mind normally, but I feel even for economy the amount of leg space was ridiculous. Also, I don't think I've seen seats go so far back on any plane. Food for flight food was at an ok standard. Edible, which makes a nice change. I would flight with Avianca again, but only with an aisle seat. The flight staff were very attentive. Constantly walking round with drink options. This was nice to see on a night flight. I'm glad I only had shorts and a t-shirt on, as it plane was very warm and stuffy.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9776,Great trip from Hartford to LAX and back!,"My brother-in-law, his wife, my wife and I took our April vacation in Palm Desert, Ca. We flew out of Hartford, with a stop at Midway (Chicago) and landed at LAX. As our experience has always been, Southwest Airlines staff and planes provided a top notch trip. Courteous flight attendants and pilots got us across the country on time and with great service!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9777,"Easy, efficient flying","In both directions, flight left on time with most pleasant attendants serving to greet and help passengers. Legroom was quite comfortable. Snacks offered were a welcome change from most here's a cookie offers. Most importantly, the flights were on time one way and early on the return. The only problem was that going to California, I could get no TV or movies at my seat.",JetBlue,trip_advisor,['NA']
9778,Never fly Spirit - even if free!,"I have tried to fly with these clowns twice. Both times, as the last minute, they could not manage to find a pilot and canceled the flights. The second time, I was going on a cruise and they offered no help. It was VERY expensive to find last minute flights that they paid a small part of. They also could not get my luggage off the plane before the other one took off. NEVER FLY SPIRIT",SpiritAir,trip_advisor,['Responsiveness']
9779,Horrible agent Adriana gabarin,"arrived to the gate to find out that I had to pay for a carry on. I did not mind, but was unaware because it was always considered a personal item in the past . The agent, Adriana Gabarin, was rude, dismissive and and condescending when it was time for me to pay. She told me to go to the counter, and walked away from me as I was getting my card number to pay for my carry on. She went to close the door for the flight and did not say a word to me as I asked where she was going . When I was searching for any agent to help me, I found the manager. She told her manager ""she didn't want to pay for her bag"" which was a lie. She made a presumptive assumption about me without any evidence that it was true. She actually laughed and made snarking comments about the situation instead of helping me . this was a horrible experience to be denied access to boarding my flight because an employee turned her back on me, ignored me, and refused to assist me when attempting to pay for my carry on",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9780,"Awful administration, so stressful!","Awful experience. Flight was good but admin atrocious. Found out when I tried to check in 2 days before I flew that they'd cancelled my tickets saying Barclaycard had requested the money back. Heartbroken, was off with my daughter to see my son in Dubai where he was working, just for 3 days and he'd made so many plans. Begged them to sort it, and they wanted to charge me nearly 3 times as much, then after I begged and cried, particularly as nobody had thought to tell me about this until I rang about the check in online. They then sold me my original tickets back, same ticket numbers, same seat numbers for same price I paid 3 weeks earlier. Rang Barclaycard who said they hadn't requested anything back and my balance was still on my card. So I paid twice! Went on the trip, great staff and flight, so now trying to sort it out back home. No sense in any of the emails. Now they say they can find the first payment but not the second. Hoping Barclaycard can claim the first payment back, but for the stress caused I would say don't touch them with a bargepole!!",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9781,"Okay plane, great crew","Flew Denver-Montreal RT, flights 1071/1072. Kiosk check-in is the way to go. Simple process, convenient even with checked bags. The staff out at the kiosks were extremely helpful (Montreal). Montreal airport has Global kiosks at the customs area for US passengers. The plane was older, two seats on each side. On both flights I noticed problems with broken in-flight entertainment equipment at my own seat and at seats around me. Seems like these would be easily fixed if Air Canada cared to do so. Other passengers complained, so I imagine they are aware. The crew was great. Very friendly and helpful. Don't trust the plane's entertainment system to fill in the four hours in flight. Good advice for any economy passenger on any airline I suppose. Anyway, first time flying Air Canada and will use them again.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9782,JetBlue has gone down hill. Will never fly again,This is now one of the worst airlines around. I rather fly spirit or frontier. My flight was delayed 2 hours from jfk to Denver and then on the way back from Denver to jfk we were delayed 2 hours and 45 mins. Plane did not have outlets to charge devices. We had to sit in the plane for over 20 mins without AC and it was 98 degrees on the tarmac! I will never fly this airline again.,JetBlue,trip_advisor,['Reliability']
9783,Absolutely terrible and an outright lie of an airline,"So, heres the situation, weather pattern over miami prevents landing on the day i go in and the day i leave. The official policy is if the flights are canceled the airline has to refund you for your extra hotel stay. Did everything right, was polite to the desk worker, got a refund link and told how to do the process. Submit it to the link Frontier doesn't openly show, with all the receipts that are expected, and just get flat out denied, which by the way is illegal. The airline by law has to refund you. Long story short, ya the airline is cheap, but they make ends meet by absolutely ignoring the laws they have to follow just to stay functioning, so treat this airline as a last resort.",FrontierAirlines,trip_advisor,['Responsiveness']
9784,luther24,"I enjoyed my trip coming back better then going. Going the flight was late I believe we were a half hour late arriving. I did like the way we were boarded by zone, from back to front this helped with getting seated and storing baggage. It would have been better if the same procedure had been followed on the flight back. The flight back was on time leaving Vegas which meant we arrived earlier. I will used them again.",Allegiant,trip_advisor,['Responsiveness']
9785,LOST LUGGAGE,"How is it possible that you can check three small bags and only two arrive? Then after 20 hours in the air (3 flights) were told one of the pieces is still in Paris. I understand mistakes, but we are now on three days and the bag seems still to be in Paris? This is not inexcusable but unprofessional especially the price we paid.",Delta,trip_advisor,['Responsiveness']
9786,jetBlue is my favorite airline,"I have been flying jetBlue whenever possible recently. They seem to have more room than several of the other carriers I have flown. They also have complimentary wifi, movies and television shows to watch, and music. I have found the flight attendants to be very nice and ""down to earth"". On my most recent flight, the Captain came out and provided the initial welcome that the flight attendant usually does. He seemed very personable. On a previous flight, I saw how they handled an unruly passenger who had to be removed. They did it with class. I was impressed.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9787,"Flight was OK, not brilliant but not awful. Had some problems before, food was OK, gross toilets, absent breakfast.","Flew with my dad in May 2023. Were only allowed one carry-on each. We only had two bags but we were stopped at security because we had maple syrup (over 100 ml). Had to go to the desk to put in the hold. Charged 100 dollars, but dad refused, gave the maple syrup to the desk attendants and they did it for free as they thought dad was kind. Flight got delayed a couple of times due to issues with luggage. They thought there were two many bags in the cabin and asked for 30 volunteers to check in their bags for free, but we had already done that. Once we boarded, takeoff took forever, slowest I have ever experienced. Shortly after takeoff, dinner was served. I pre-ordered the vegetarian meal. It was OK, didn't finish, dad didn't like his (pasta was rubbery). Toilets were disgusting. We were told that we would get breakfast but were never served anything. Overall, flight was OK, not great but not terrible.",AirCanada,trip_advisor,['Responsiveness']
9788,Great flight!,The flight to Phoenix and the flight back to Ft. Myers was on time. That’s important! The flight attendants were friendly and served us peanuts and beverages and asked if we wanted more. In the Phoenix lounge one reservation agent sang us a funny song before we boarded our flight which was very entertaining. It was a great airline to fly.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9789,Prepare for a Long Day,"2 delayed flights on Dec. 29 with 2 flight crews announcing they didn't know why we were delayed. Delta app and gate agents showing flights as ""on time"" right up to scheduled departure only to begin the sliding delay updates in ATL again with no information provided. A 7.5 hour flight and layover day became much longer. After arriving at our destination we learned our checked bag was left behind in ATL. Our bag was delivered to our hotel half past midnight making for a LONG travel day. Interesting to note airfares are not reflecting the ""new normal"" sub-standard airline service.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
9790,Still one of my two favorite airlines,"I fly Emirates whenever given the option. The equipment is top notch, the staff are efficient and curteous and the overall space and accommodations are very comfortable. As another reviewer said, however, the food isn't up to the same standard as the rest of the package. But I do appreciate free wine!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9791,Efficient,"You really can't beat the price and convenience of a Spirit flight! BNA to TPA, and MCO to BNA for $68 was a lifesaver",SpiritAir,trip_advisor,['NA']
9792,Great Basic Service,"Service was on time - both ways. Boarding was smooth. Pricing structure of the flights was reasonable and a very good value. Attendants were responsive and attentive.. However, with Allegiant, there is no wi-fi available, so I had to fly with both my iPad and iPhone in airplane mode. Not good. For for a four hour flight. And, there are no seat-back pockets for you to put your stuff in on the back of the seat in front of you. Extremely inconvenient. And not that it matters, but they the very worst in-flight airline magazine on the planet. It is just advertisements. No puzzles. No articles. Awful!",Allegiant,trip_advisor,['Responsiveness']
9793,Melhor companhia!!!!!!,"Maravilhosa! Pra mim, é a melhor companhia aérea!!! Tivemos alguns minutos de atraso, mas a equipe foi tão gentil e educada que não teve problema nenhum. As poltronas bem mais confortáveis que de outras. Sem contar que o lanche é gratuito hahaha mesmo em viagem curta! super recomendo.",Avianca,trip_advisor,"['Assurance', 'Empathy']"
9794,Cheap and Cheerful,"Flew down to Vegas Canada Day for 4th. of July and five days in Vegas. Got a cheap flight on Allegiant around $200.00 US return. We split a bag and made our way to Bellingham for the flight. I have done this flight to Vegas eight times over the past couple of years and each time the plane was on time, the mobile app worked well and was able to check in in advance via the App which is convenient. Crew did a good job and new for me this time was they were still selling the exit row seats to any passengers that wanted to move before take off instead of giving the seats away. They were well trained to scoop more revenue on this and selling food or coffee during the flight. Smart to charge for water as well as this sends a message to people to appreciate the low costs of the flight, however understand they have to make their money somewhere to keep up the standards and saftety of the fleet. All in all, Allegiant has been a decent option if you don't wish to pay the highway robbery of flying out of YVR to Vegas.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9795,Helpful to accomodate,"During COVID19 outbreak, Delta made extra steps to accommodate travel needs. It is very good. I was rescheduled easily to get where I wanted to be, got an upgrade to business class with no extra charge. Great.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9796,Absolutely the worst.,"I've flown many, many times with other airlines without issue but I decided to give Jetblue a shot because tickets were super cheap. They ended up costing us $370.40 MORE after THEY canceled our returning flight. $370.40 to sit around at the airport for 6 hours. Customer service was a joke (after not being able to contact anyone for 2 hours by phone or text. and eventually ended up talking to what seemed like their entire staff and they could do absolutely nothing for me.) Their ""travel insurance"" is a scam. Their actual policies completely contradict what it says on their website. I hope the $370.40 was worth it because they won't make another cent off of me or my family. I wasn't too surprised to hear they have been milked by this joke of an airline in the past. Scumbags ruined the end of our first actual vacation in 5 years so thanks a lot! We'll be spreading the word!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9797,Disappointed,"Very disappointed. We had flights going down, and flights coming back. On each leg of our trip, there were delays. On our return flight, we were supposed to arrive at BWI at 10:05 pm, but we didn't arrive until midnight. That was a 12-hour day of travel for us. Not happy, but the pilots and crew were good. The baggage handlers managed to destroy one of our suitcases.",SpiritAir,trip_advisor,['Reliability']
9798,Travel to Houston,Emirates as usual provides good services before you board the flight and during the flight. Check in is always good. You do Web Check in but for flights into USA due to restrictions imposed by the country there are additional safety checks/procedures to follow. Seats are spacious according to the cabin. I like the way the crew handles people on the flight helping people with a friendly smile most of the times. One of my bags didn't arrive but the very next day they delivered it early in the morning to the place i wanted (workplace).,Emirates,trip_advisor,['Assurance']
9799,NOT WORTH IT!!!,"The way they nickel and dime you it is absolutely not worth it. If i can give 0 stars and NEVER EVER experience this company ever again I will. This was those terrible life lessons that taught me to pay good money upfront to avoid secret fees and hassles. They charge you for everything even stuff regular airlines don't charge u for. Bottom line u will end up paying way more than what u was trying to avoid paying. Also for us to be in a pandemic and shoved like sardines next to strangers with no way to really social distance was crazy. How are u going to enforce masks but not all the other rules smh. Also my friend flew down to meet me and used Delta and his experience was different and they actually gave people space in between strangers for safety measures, something Frontier did not care to do because they are about milking as many people as possible than people's health and safety.Their seats are super uncomfortable. Also unless your bag is a purse you're gonna pay for it Especially if u don't pay ahead of time before you get to the airport. Bottom line go to Delta, Jet Blue, even American Airlines... DO NOT USE Frontier. I will absolutely warn everyone and make sure everyone who will travel in the future never uses this company.",FrontierAirlines,trip_advisor,['Tangibles']
9800,ZRH-DXB,Recommendation of the service of Ishraque Ahmed. He was amazingly observant and available to serve me my food and beverage as I requred.,Emirates,trip_advisor,['Responsiveness']
9801,Pleasantly Surprised!!!!  ,"Every employee I encountered with this airline was pleasant and helpful. I had the entire exit row to myself. Outside of the exit rows the cabin was pretty full. My only issue was the entire cabin was loaded, every person was seatbelted and ready to fly. But the pilot was MIA, we had to wait about 25 minutes for the pilot to arrive.",FrontierAirlines,trip_advisor,['Assurance']
9802,Wonderful crew,We had a great crew coming home from Alabama this time. Biscoff cookies and diet coke came as soon as we got seated. I love those treats and good sevice.,Delta,trip_advisor,['Responsiveness']
9803,"Apparently having a Bible out during flight is ""offensive""","Apparently having a Bible out during flight is ""offensive"" to staff. No passenger complaints, in fact they all felt it was extremely unreasonable.",United,trip_advisor,['Responsiveness']
9804,"Faça um favor a você mesmo...não use nunca a Avianca para viagens, é um pesadelo do inicio ao fim.","Não usem essa companhia área para nada!! No voo de ida me cobraram um valor de USD160 para despachar a segunda bagagem (no site claramente estava o valor de USD95). No voo de volta, não me deixaram despachar a segunda bagagem nem pagando. Não tem serviço de bordo, as poltronas não reclinam, tudo é cobrado a parte (cobertor, café, água, tudo). No meu voo de ida, as máquinas de cartão não estavam funcionando e me informaram para comprar vouchers no aeroporto (???). Tudo péssimo, muito pior que qualquer companhia low cost. Nunca mais, não vale a pena.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9805,Great experience,"I couldn't be more pleased with the flight or the crew. Attendants Dana and Jasmine where some of the most pleasant, professional staff I have ever had the pleasure of interacting with. We were at the end of a long trip moving a relative from Denver, CO to Branson, MO by truck. We were exhausted and flying that final leg with Allegiant was a dream. Super easy, straightforward and just nice...",Allegiant,trip_advisor,"['Assurance', 'Empathy']"
9806,First time experience with Air Canada I’ll never fly again,"I have been flying with Emirates, Air France, KLM etc in the past but my first time fight with Air Canada was an experience I would never forget, the manager on the check in John was very rude and made me cancel my flight and I would never fly with Air Canada ever again and I would put this review on social media and everywhere else as they are robbers and a very low airline and I’m very disappointed with their service, quality and customer service",AirCanada,trip_advisor,['Assurance']
9807,Worst airline ever!,"On a rushed return trip from Spain (due to illness), we were booked in Business class (only seats available) on American Airlines, through JFK to Denver. From JFK we had to fly on Jet Blue, which has only coach. In Spain, AA could not (would not) give us boarding passes for the Jet Blue flight. Our flight, on Jet Blue, was 30 minutes late taking off. We were assigned seats in the first row of a very old Jet which shuttered violently every time the flight was even slightly shaky. Shortly after takeoff there was a beverage service and then the 2 flight attendants in front, sat in their jump-seats and dozed off for the entire 4+ hour flight. Upon arrival in Denver we heard the flight attendants confirm 4 wheelchairs needed. When the plane door opened, there was no walker and zero wheelchairs. We waited a few minutes for the walker to be returned. Finally someone from Jet Blue appeared and was asked about both. Wheelchairs, we were told, were waiting at the top of the jetway. This has never happened to us in 9 years of flying with said service. If you need wheelchair service it is obviously difficult to walk up a jetway! I was urged to do just that. But, as I mentioned, we also have difficulty standing. Meanwhile, my walker was still nowhere to be found. I struggled up the jetway while my husband continued his over 20 minute wait for the walker. In the airport there were 2 wheelchairs, both already occupied. I asked the gate agent about the other 2 and was completely ignored! I asked again and was told to go sit about another 25 feet away. When I tried to explain that I couldn’t walk any further, I was again ignored. I attempted to move back to the jetway to lean against the wall and was blocked and scolded by the gate agent. Someone, working for Southwest Air, finally appeared with a third wheelchair. I made my way, clumsily, to it. I have no idea what happened with the 4th wheelchair that had been requested. Finally my husband came up the jetway with the walker. We had now been disembarked for about 30 minutes. There was no one to push any of the pre-reserved wheelchairs and no idea when someone might appear. No one from Jet Blue helped in any way. It was late in the evening and we had arranged for a car service to pick us up. We had been informed that they would only wait for 60 minutes and half that time was already gone. We piled our carryons on my lap and headed for baggage claim with my husband struggling to push me and the walker. Fortunately, a very kind passenger from another flight helped us. Without his assistance our car service would have left us stranded at the airport at midnight. Needless to say, we will NEVER fly this airline again!",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9808,United First Class roundtrip Phoenix to Denver July/August 2023,"Review of United Airlines First Class - Roundtrip from Phoenix to Denver. United has announced on July 12, that in 2023 they will be updating the first class seats by 2026. I did a round trip flight this past week and on the way to Denver, my flight departed Phoenix at 6am and I was barely awake, so I forgot to take pictures.... UA 604 | Boeing 737-800 - Phoenix to Denver - I was on one of the planes with the super old seats. I was in the second row window seat (2F). For this flight, There are four rows of First-Class seats with two on each side, for a total of 16 seats on this plane and for this flight. The seat in row one, aisle was clearly broken as the aisle side was 6 inches back from it's full upright position and every time the passenger in the seat moved it looked like it was gonna just flop right in to the lap of the person behind him. The right side (towards the window) was forward and didn't seam to be suffering from the same broken area. I could not imagine sitting in that seat for the flight. Thank goodness for the Gentleman in row one it was only a 2-hour flight. Additionally, the plastic cover part in between the two seats in from of my row was broken and for the entire flight flapped and flapped. The crew was attentive, but not the best. My return flight from Denver to Phoenix UA 2249 | Boeing 737-900 was an entirely different. The seats appeared to be newer. Again, I was in the second row, window seat (2F). The seat layout for this flight and plane, has 5 rows of First-Class, for a total of 20 seats. Each seat in first class has it's own power supply in the center console and two nice-sized pockets on the seat back in front of you. Each seat has cell phone/tablet storage on each side of your seat and a wider drink tray between the two seats, with a slide-out tray. The plane I was on the slide-out tray was non-functional. oops. Sadly, this crew could have cared less if you were there or not. Very minimal service or acknowledgment. Overall, I was pleased with the seating arrangement on the return flight to Phoenix. The only downfall of the second flight was that their were no television screens, so in order to watch any entertainment, you needed to have have your own device. Be sure if you are on one of these flights or planes, you download the United app, prior to boarding or you'll be staring at the seatback for the entire trip. The wi-fi on both flights was still just as spotty as ever. Not worth paying for. I really look forward to the new and updated seats with United and hope to see one soon. They are supposed to have wireless phone charging on the center console, privacy screens between seats, entertainment screens for every seat, capable of Bluetooth connect ability and space for a carry on for every seat. All of my photos are form the return flight Denver to Phoenix, with the newer seats. Again, sorry I was too tired to remember to take photos of the old seats.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9809,Makes flying affordable,I really like Southwestern's procedure. I feel the rates are more affordable because of their process. Although you don't have seat assignments you can get a pretty good seat selection if you pay extra for the early bird. Otherwise you have to wait 24 hours before flight to check-in and get your place in line. If you choose for the early bird Southwestern will automatically check you in 36 hours before boarding. I really liked this option.,SouthWest,trip_advisor,['Responsiveness']
9810,Colombia's most expensive airline but worth every penny,"We travel to Cartagena at least 2-3 times per year. Since we can book months in advance we usually get really good deals. Our last flight was $70 bucks per person round trip on a direct flight. Avianca has the newest planes. International flights the alcohol is flowing from the time the door closes. The one beef many people have with Avianca is the price. It's hands down one of the most expensive airlines in the region and is the most expensive in Colombia. However, booking early makes a big difference. And you're also paying for the quality. No other airline allows free bags, has new modern planes and fly's to almost every international and national destination etc.. Book early, use the app. When you have problems call customer service. They have multiple bilingual agents to help. If you don't get the resolution you want. Call back. A different agent will usually give you a different price and different options. In this case not being consistent can benefit you.",Avianca,trip_advisor,['Assurance']
9811,Delta Airlines Bigness is in its People's Hearts,"Flying domestically in the US seldom provides much other choice than Delta. Yet it is NEVER regretful to Fly Delta. Ground crew are pleasant and friendly. This alone is enough to make an impression for a traveler. Yet each flight ends with an email from the CEO asking How the Flight Can Always Be Better. Way-to-Go, Delta. You're showing the way how to reach far, big & wide.",Delta,trip_advisor,['NA']
9812,Fantastic Experience in Every Way!,"Flew Delta Airlines from Phoenix AZ to Madrid Spain. The JFK to Madrid portion was on a B767-400. I chose Delta One Business Class which is their highest class. What can I say? It was great! The Food and Beverages were amazing. Excellent wine list. The service was very friendly and cordial. Even the captain came through and greeted us! We had two full meals each way. both dinner and breakfast and were very tasty. and filling! Seats are power lie flat, and comfortable although they could have been slightly wider by maybe a couple of inches. I have not been on an airline this accommodating in a very long time! I am now a permanent Delta One customer.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
9813,Terrible business model and awful customer service.,"They cancelled my reservation without even notifying me, then made me pay a fee to reinstate the ticket! Long story here, but I had booked a round trip weekend Delta flight through Priceline, but found out 3 hours before the outbound flight that I wouldn't be able to make it until the following day. Called Delta customer service and waited on hold for almost an hour only to have them tell me I had to talk to Priceline directly and that they had ""no control"" over my flights. Well Priceline always tell you to contact the airline directly so what a circle. After finally rebooking a later flight (and paying $300 extra), I didn't have time to call back Delta and tell them I couldn't make my outbound with all that was happening to make me miss my outbound. Fast forward to the night before my return flight and I never got a notification to check in for the flight, so when I searched my reservation, it said it wasn't valid. After contacting priceline they said that DELTA cancelled my return flight WITHOUT even notifying me! And that I had to talk to them if I wanted a new ticket but that I couldn't get a refund because delta was who did the canceling. After waiting to talk to delta customer service for almost ANOTHER hour, they still wanted to charge me $172 to rebook my return flight reservation that they had cancelled without even notifying me or asking or anything. Asked to speak to a manager and got the fee down to $50 but she also said my ""story didn't line up"" when I was overwhelmed and stressed enough as it was. There is absolutely no reason for that level of rudeness and insensitivity and on top of that I should NOT have had to pay extra and go through all that hassle. Even if money was no object, there is also no excuse for them not notifying me of the cancellation. I am a loyal skymiles customer and fly delta frequently, I use the app and have notifications set up, and after this I frankly don't trust them with my business anymore. Extremely disappointed. Terrible business model to just cancel my reservation like that and customer service takes way too long to get a hold of.",Delta,trip_advisor,['Responsiveness']
9814,Scam company. Hidden fees.,"After paying for tickets and getting to our gate, we had to pay 130 dollars for 1 carry-on each. They also didn't have any seats left and made us pay another 170 for seats. Once on the plane, they had 13 open seats. They lied and hid fees. SCAM company use any body else.",FrontierAirlines,trip_advisor,['Responsiveness']
9815,Good flight - slow baggage,"Flight was on time and in flight service was decent, but baggage handling was extremely slow at Midway - took 40 minutes to get bags.",SouthWest,trip_advisor,['NA']
9816,Good flight and Service,"My sister and I flew down to Cayo Coco via Air Canada Vacations March 29 out of Halifax using business class as we like the longer legroom and comfort. We used the Maple Leaf lounge at the airport which was nice with the food and beverage provided. Nice smooth flight down with provided food and in seat entertainment. Landed on time got our luggage and the hotel transfer, this is where the vacation went downhill. Hotel was a disaster but we made the most of it. Trip back was good with the same excellent service provided, only problem was our luggage looked like it had gone through a disaster. Mine was damaged to the point that the handle would not pull up and a zipper was ripped open in the front. As it was late and no AC rep at arrivals we just went home and filed a claim online. Had a response a couple of days later that AC was going to replace it. Big thank you to this airline as have flown a discount (no name mention) airline and had to wait months for any response. Will fly again with you guys. Nicole",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9817,Andrew Donavan,"Jet blue is one of a few decent airlines around. I used to fly for Pan American, I know times have changed but the customer service and up charges for everything is rediculous. Jet blue stays true",JetBlue,trip_advisor,['Assurance']
9818,"Turned around flew back to Houston after one hour flight, never explained why.","I flew with Continental Airlines all the time everywhere in the world...then they got high jacked by United Airlines and it was dowhill right away...canceled flights...poor service, sour personnel, poor food in any class, no upgrades....last flight I took with them was to Puebla Mexico from Houston, after one hours a d 10 minutes after had circled around for 20 minutes we flew back to Huston...no explanation whatsoever...I do not recommend United Airlines to anybody everywhere they are pure garbage company...period!",United,trip_advisor,"['Responsiveness', 'Assurance']"
9819,Used car equivalent of an Airline. Classic bait and switch,"If you were like me and didn't do your homework, you are here after your Frontier experience. Very misleading pricing practices... Cost as much as regular flights after markups not given in low price quote without the comfort or quality service of other airlines. Rude flight attendants..Customer service was lacking to say the least, if you could find any for boarding(shows shortly before boarding). Didi i mention you have to pay $10 to $25 if you utilize them. Pros: newer planes and arrival time. I would like to thank Frontier for reminding me that cheaper isn't better and that you get what you pay for; sometimes( they didn't deliver on most). Never again. One and done. I will make sure none of my friend, family or coworkers have to experience this unless its an emergency and absolutely unavoidable. Very misleading",FrontierAirlines,trip_advisor,['Responsiveness']
9820,Beats an 8 hour drive,"What I would have spent on gas, and the time on the wheel spent. They have the best rates around. If you are taking a large bag, they might charge you but the times I have taken a few changes of clothes it's been free. 8 hours driving on the road plus all the fun that rolls with that, or 1 hour flight and you have arrived to your destination. Vegas/Metallica",Allegiant,trip_advisor,['NA']
9821,It Is a breeze!,"Flying from New Delhi to Dubai on November 05 with Emirates was a breeze! The check in was smooth, so was the boarding, and the flight was comfortable. Kit-clad professionals served beverages and food as during the regular times. The entertainment confused me with choices, and the cabin appeared to be super clean. They may charge a little more than others, but give you value for money.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9822,On schedule flights,"Had to buy last minute tickets and was satisfied with the prices. In the event, the two of us were able to get side by side seats in the exit lane area! Good leg space. Good food service. Food and wine on request. The aircraft on the JFK section is Airbus 380. Take off and landing was smooth. Attentive service by flight attendants. Bathrooms kept clean. Ample space to lounge and stretch limbs on this long flight. Had a long layover in Dubai. First time at the airport. Very impressed with the shopping on offer and the cleanliness of the place. Whisky prices were very attractive. On boarding for the Calcutta flight, just inside the Boeing 777-ER aircraft, cabin crew were selling upgrades to business class. We took advantage of this offer. The business class seat layout was 2-3-2. The seats were NOT fully flat, were angled. No amenity kit worth mentioning was provided. A meal was served from a menu. I was able to catch some tiddly winks on this five our flight. Again, the plan was on time and that is all that matters to me. However, I wish their frequent flyer program was attached to one of the Big Three U.S. airlines. You can earn miles on JetBlue, though.",Emirates,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
9823,Curbside at MCO?,"Hi all! I have an early flight on Monday out of MCO. I don't usually fly from this airport, but does anyone know if Spirit has curbside check-in there or how I can find out? TIA!",Spirit,reddit,['NA']
9824,Avianca me robó $2.500 dólares,"Flexibilidad-¡no es verdad! He perdido muchísimas horas tratando con Avianca sin ningún éxito. Lo engañan a uno y cada operador dice algo diferente. Compré dos pasajes por $2000 el año pasado para viajar en diciembre y me cambiaron las fechas. No pude viajar y ahora que lo quiero usar, no puedo porque los pasajes cuestan el doble.aunque en la página web dice un precio diferente. En el verano compré uno por $460 y como era para mi ex, no puedo usarlo yo, aunque yo lo pagué, aunque ya me habían asegurado que si podría. Los voy a demandar.$2,500 o $5 es el dinero que uno se gana trabajando y no es justo que esté gigante le robe así a la gente.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
9825,good seat,"friendly stewardess, good lounge in dubai, not so good garuda lounge at jakarta.good in air food variety, friendly ground stuff at jakarta, dubai and algeirs.",Emirates,trip_advisor,['Responsiveness']
9826,Helpful AC,"In febuary my dad pass aways. My wife and I had to go to montreal just for the week-end. Air Canada offer us a special price for that kind of situation. I didn,t know that possibility, they offer us just talking over the phone a special fare for my wife and I. Just great",AirCanada,trip_advisor,['Empathy']
9827,Will not use this air flight again,I think this company needs to be on time because if a passenger late we don’t get no refund but if y’all not on time it’s ok not fair to the ones spending the hard earn income,United,trip_advisor,['NA']
9828,Actually quite good,"Flew southwest from Chicago to myrtle beach via Nashville. The biggest thing that threw me off (and yes I knew this ahead of time) was open seating. I’m not used to that so it’ll take some getting used to, but I was overall satisfied with the service onboard with no delays or cancellations. Overall good airline.",SouthWest,trip_advisor,['Responsiveness']
9829,Raptors visit,This airline was fast and friendly the snacks were great. I would definitely travel again with them the cost was average,AirCanada,trip_advisor,['Tangibles']
9830,"Worst airline, will never fly them again",Horrible experience. Rude customer service and cost over 400.00 for our bags. And no help with any of the check in process. Waited in a huge line just to get told we need to go to self service and check in first. Why do they have people that say they are customer service specialists? They do nothing for you. Flight may be cheaper but ended up being more because of the price of the bags. I will never use this airline again. They should be ashamed of themselves.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9831,Comfortable flight,"Our first time flying with Emirates with a little baby. My husband and I were nervous at first but the whole two-way flight turned out just fine. Our baby was behaving well and had not shown any discomfortability on the plane, so we had a nice flight. The basinnet helped a lot during the flight, so that our little one slept okay esp. On our flight back to Denmark. With regard to baby food, unfortunately we didn't get any. Luckily we did bring our own. We though got a pouch of hygiene stuff and a blanket. 😜",Emirates,trip_advisor,['NA']
9832,Air Canada my favourite airline,Customer service was great and plane was on time and that makes me a happy traveller check in was not busy and we had lots of time to get to our gate,AirCanada,trip_advisor,['Responsiveness']
9833,Delta as expected,"Plane had not yet left JFK when we were supposed to board at Bermuda. By the time we were to leave Bermuda, we had missed our connecting flight to Buffalo. I was told that we would have to drive to LaGuardia for a 10pm flight to Buffalo. I returned our duty-free items since we would have to go through security again. On arrival at JFK I asked a young man named Shaun about getting to LaGuardia and told him why. Shaun responded by saying ""just a minute, let me look something up"". He found that Delta had a flight from JFK to Buffalo at 10:10pm. He saved us the chore of schlepping ourselves and our luggage to LaGuardia, paying a cab and another trip through security. I asked why Delta didn't know this in Bermuda. He said he didn't know. If I hadn't been convinced long ago that Delta doesn't know how to run an airline I never would have second guessed them and talked to the nice young man. Delta as usual.",Delta,trip_advisor,"['Responsiveness', 'Reliability']"
9834,Worst flight of my life,"This was the worst flight of my life. I was trying to keep in my that it was a last minute trip and there weren't that many options but I wouldn't do it again. Where do I start, the plane was dirty and the seat in front of me has some type of white glue holding it together. The flight attendants wouldn't do anything to try to solve issues. There were kids screaming thru the whole flight. Kicking chairs. The worst passengers too. No etiquette what's so ever. But hey if the flight attendant didn't care to brush her hair 😳what type of passengers can we expect.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
9835,Spirit Erroneous Charges at Gate,"I asked a gate agent what seat I was in for the flight I was about to board, and the gate agent printed a boarding pass for me which charged me an additional $25 when I tried to check in for the returning flight of my trip. Calling customer service, they intended to remove the charge but the system would not let them so now I have to wait for a case to be resolved which can take weeks.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9836,Best airline..,"Our second international flight with Delta… exceptional service again. Pre flight emails were great and welcoming. Checkin quick, staff fantastic. Flight delayed 1hr, but kept in the loop, boarding quick, food was fantastic, hot, fresh, plenty variety. Crew were fantastic and professional, which was hard as a passenger passed away during the flight which caused angst with transferring flight passengers as well as crew who attended to the passenger. My hats off to the crew to still ensure all passengers were treated to the amazing service they provide. Pre Covid Virgin International we’re our airline of choice, but Delta has now taken top spot. Thank you Delta your crew on DL40 23rd Dec 2023 are a great asset to your company!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9837,Second Trip in 2 months... ,"Unbelievable customer service. Have taken two trips with Southwest so far this year and unfortunately both times have experience a cancelled flight on the return leg. HOWEVER the first was due to Southwest using our aircraft on another route and we were compensated and rescheduled automatically which was excellent, and the other was due to weather which they can not control but again received generous compensation. If you are unsure whether it is worth the different style of flying (in assigned seats etc) don't think twice. Southwest is where it is at, this coming from a Delta loyalist.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9838,Stressful,"We flew spring break 2016. I did not pay the extra to pick seats and when our grandson had to sit alone, my husband asked if he could switch seats with someone. The flight attendant said no due to the weight distribution. Uh, we are not stupid, they did not ask how much we weighed when we booked the flight! Lol First our flight was delayed an hour leaving. Upon our return flight, we were delayed 19 hours. They eventually put us up in a hotel, which was great. Their reason was not evident until we were finally boarded and ready to go. Kudos to the pilot, once boarded told us that the weather in Florida had been bad and mixed with spring break air traffic, he only had a small window to get us airborn or he wasn't sure when we could get home. He made that window of time. However, the flight was terrible, white knuckled and praying the entire 2 hours. (Longest 2 hours of my life!) We had flown this airline before, same route. This was the first time we incurred delays. Speaking to others though said delays were typical of Allegiant. I question the people working at the Owensboro airport. It is small and it seems that they leave when flight leaves. There are approximately 3 young men working. They look like they just graduated high school. They do the ticketing and baggage, they guide the plane in, they unload and load baggage onto the plane, they wheel out the steps to get off the plane, they refuel the plane, they board the passengers. I'd like to know where's the mechanic who checks the plane's functioning before it takes off again!? This airport is very convenient for where we need to go but not sure we will fly into it or with Allegiant again.",Allegiant,trip_advisor,['Responsiveness']
9839,Baggage cracked.,My Baggage did cracked. but I quickly be to the bus at time. So no claims. very bad & sad. How did i doesn't? bbbbbbbbbbbbb,Emirates,trip_advisor,['NA']
9840,Great US Airline!,"I was pleasantly surprised! Most US Airlines are not comfortable, but this Jet Blue flight was! The seats were comfortable and the attendants were friendly! What a great change of pace!",JetBlue,trip_advisor,['Assurance']
9841,Never again!!,"This is the worst airline I have ever flown with. The customer service is aweful, flight didn’t even take off and my overall experience was just terrible. I will never fly with them again. And I recommend that no one will because the chance that you’ll have issues and your travel plans will be ruined is very high.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9842,mala experiencia ,"muy cara el vaso agua a 5 Usd. y esta un mes de venciemiento, caro y de mala calidad. aparte las azafatas te miran con desprecio que molestia que uno le pregunte",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
9843,Thailand Holiday,"Fabulous airline. My only critique would be the attitude of one of the hostess's from Newcastle to Dubai, the first leg of our flight and Id definitely said customer service was not her forte. To say she had a bolshy attitude would be an understatement and not an attitude I'd expect to receive as a first class passenger. From Dubai onwards, the flight team were wonderful and very accommodating. Nothing to complain about. The food was excellent and the hostess' were lovely. Its always a luxury to fly business class because it is comfortable.",Emirates,trip_advisor,['Assurance']
9844,Horrid!,NEVER EVER will we fly Spirit Airlines again!!!!!! Bag self check is a nightmare. Waited over an hour for baggage claim when we arrived in Orlando. Waited 2 and 1/2 hours for baggage claim when we arrived back home in Detroit. Never ever again.,SpiritAir,trip_advisor,['Responsiveness']
9845,Bravo United Airlines for top notch service!,"This was my 1st time flying United Airlines. My trip was from Kona HI to Washington DC, with a layover in Denver CO. The air crew in Kona, was welcoming and very nice upon boarding. My seat was in the back and I found a blanket waiting for me on my seat, which is something you rarely see anymore unless you fly 1st class. After takeoff, I was offered a meal choice between vegan or chicken. I chosen the vegan meal and I have to admit it was very tasty. Being offered a meal flying coach is unheard of these days and when I inquired about it, the flight attendant stated meals are included on long flights which was another pleasant surprise. Outside of the bumpy air turbulence on both legs of my trip, which was no fault of the airlines, I would definitely fly United again due to being treated well and with dignity while flying coach. Thank you United for my wonderful experience.",United,trip_advisor,"['Tangibles', 'Assurance']"
9846,Canceled flights,First time tried to fly frontier. NEVER AGAIN! They have gave me nothing but a headache. Had plans to take off to Vegas from sa tx. They canceled our flight In the morning. Scrambling trying to find a flight out. Now come to find out they canceled our return flight. I have spent way too much money to fly to Vegas& home . I used 2 different airlines to get to my Destinations. I should have just gone with another airline besides frontier.!!!!,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
9847,BEST AIRLINE IN THE US,"My wife and I are HUGE fans of JetBlue, they are by far the best airline service in the USA, Caribbean, and other destinations. Just when one thinks they can get better, their new mint service is amazing. Always reliable, clean, friendly, and great price. Make sure you are a true blue member and enjoy the benefits. Great leg room,",JetBlue,trip_advisor,"['Reliability', 'Tangibles']"
9848,Horrible airline,flying with them its the worst!! First they would make a problem over anything with baggage Its gotta be the proper height and width Costuner service the worst!! They would not let you fly if you show then some type of attitude to their terrible costuner service ! They would not give you anything in long flights not even water!!! You have to purchase everything on the plane and with a credit card because they dont take cash!! Seats are very uncomfortable! Simlly the worst,Avianca,trip_advisor,['Responsiveness']
9849,Truly “Mint”,Non stop! I used to fly American out of Ft Myers. We live in Naples. So the extra hour of driving is still worth it. Overall travel time is still an hr less because of American’s Dallas layover. Plus the Mint class is much better. Full 180 recliners. Much better food as well. Oh! And less expensive!😀,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
9850,Unexpected and shocking experience,"Being in Abudhabi for 5 years, I have travelled so many times with Emirates but never had such an experience. Not sure if it's post COVID or generalized decline in the quality of care. Before starting I was told by a friend of mine that although the flight says that it's a direct flight from Auckland to Dubai they will deroute saying some excuse and right enough just before take off we were told that the flight had to deroute via Colombo for refueling as there was fog in Dubai ( which was later found to have apparently cleared up ) This caused us not only a delay of almost 3 hours but also causing us to miss all the preplanned events from our itinerary which we had booked online and was nonrefundable. The journey itself started with a delay at the airport as the staff were unsure regarding the eligibility criteria for visa on arrival at Dubai (which we had already checked) After 30 mins of waiting and various phone calls the staff at the booking counter let us go saying that everything was now updated. However during boarding we were again set aside as apparently things were not updated against our passports causing further delay . A reputed airlines as Emirates should train their employees before assigning them to booking/ check in counters to avoid such unnecessary inconvenience to the customers. Also ,there should be clarity regarding the route and derouting ant be a regular excuse as passengers travelling usually have further plans which might be affected.",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
9851,first time,clean airplanes with friendly efficient staff ground staff was very helpful we had 1 bag overweight and ground crew helped rearrange luggage,JetBlue,trip_advisor,['Responsiveness']
9852,"Bare bones, but it's the only direct flight","Definitely bare bones - you get what you pay for! They charge extra if you don't print or download your ticket before you arrive, and for a carry-on bag. And bring your own food and beverage, because you even won't get water or peanuts. Seats are uncomfortable and don't tip back. We took it because it is the only direct flight from our rural area to... anywhere really. But it doesn't go to the Tampa airport (or most any major airport) but another airport 30 minutes from Tampa. And it doesn't go to Orlando, but another airport an hour away. (watch that when you rent cars). I'd be okay with all these corners cut, but the story on 60 Minutes about the fact that serious flight emergencies and safety concerns are 3 times as common on Allegiant than any other airline has me truly worried. I don't mind cutting corners on comfort or nickel-and-diming me on costs, but cutting corners on safety issues is a problem.",Allegiant,trip_advisor,['NA']
9853,Don’t be fooled,"Looked like a great deal. But upon checking in for the flight we found why. Seat assignment fee, carryon fees etc. what a terrible customer service model. We started by thinking “wow finally a great price on a flight” to then feeling “wow did we get screwed” If you like delays, hidden fees and $4 bottles of water fly frontier!",FrontierAirlines,trip_advisor,['Responsiveness']
9854,Absolutely no legroom,"I typically don't fly United, but it was the best option for my latest trip to CA. When I boarded the flight, I was greeted by a bitter flight attendant. She was trying to serve first class passengers during the general boarding process and wanted nothing to do with the riffraff on their way to the back of the plane. When I got to my row, I was shocked at how little leg room I had. I am a very average man - 5'10"" and 180 lbs. When the seat is uncomfortable for me, I cant imagine how awful it would be for taller travelers. The plane was hot for the whole 4 hours and the crew was miserable. I will definitely not fly on United if I have a choice!",United,trip_advisor,"['Tangibles', 'Assurance']"
9855,"Again, bad customer service from Delta.","Worst customer service ever. They canceled our flights & rescheduled them with us arriving to our connecting airport after the connecting flight already was leaving. How is that going to work?? We called, they rescheduled us for the third time, having us arriving at 6 pm in Detroit & flying out to Fort Myers the next morning at 10 am. When we called, after sitting in hold for an hour, the girl said nothing she can do & hung up.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9856,Meh Canada,"We usually use Air Canada and in general it is a satisfactory experience. The crew are polite and helpful when needed but in general leave you alone unless called for. The interior of the plane and the washrooms are clean and the seats are as comfortable as can be expected. I am only 5'2"" so legroom is never an issue.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9857,Excellent From Start To Finish,"I usually have to drive to another major city for an affordable flight, or travel with stops for a cheaper ticket price. Not this time. Thanks to Priceline, I got an amazing deal. I actually feel like I saved money with this trip. The service on Delta was absolutely amazing and next to none. the service, the convenience, the comfort, the affordability. All fine quality at it's best. I am ready for my next trip. #Let'sGo!,",Delta,trip_advisor,['Assurance']
9858,Constantly delayed!!!!,"I’m sorry, I tried to not badly review the fist time I waited a 6 hours delay flight to get to Fort Lauderdale but now my flight back home is again 3 hours delay! This is completely insane and even though they gave us 150$ bonus for our next flight for this crazy delay time I won’t ever take a JetBlue flight again in my life! Rather spend a little bit more and actually don’t have to wait all the time a delay flight!! Good luck with your flights if you ever have a JetBlue flight you will have my prayers.....",JetBlue,trip_advisor,['Responsiveness']
9859,I’d rather take a school bus,"As usual, but this crummy airline, our plans got ruined once again. Flight was scheduled for 10 AM take off, delayed till noon, delay till two, delay till five, took off at 8 PM. Assured by customer service that car rental agencies would stay open to accommodate the late flight was nothing but a lie. We were stuck in Sanford Florida at midnight, and this was just the beginning of the allegiant Airlines fiasco. From airplanes terrible communication, exorbitant baggage fees. You’re better off taking greyhound.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9860,How long do points you buy actually take to get added to your account?,I am trying to buy a rewards flight on Friday and was short just 8000 points so I went ahead and followed the link to buy the remaining points. The email says up to 48 hours but is this accurate? I'm on day 2 and points still have not been added. Getting a bit anxious because the tickets I was trying to buy were selling quickly. Just want to know what to expect.,Emirates,reddit,['Responsiveness']
9861,WARNING. DO NOT BOOK ,"DO NOT BOOK WITH THEM. ITS A SCAM. They post flights, get you to book and then cancel them, take ur money with nothing you can do about it. Three times this has happened to me and my family. Each time they refuse to give u ur money back. I’ve spent over 3000$ none of which we will get back. U less we book with them again only to get canceled and waste time and patience ** also have multiple friends who have encountered the same problem with this air line. Finally decided to switch airlines and all went smooth with no issues. So I’m never using them again and will actively make sure I warn as many people as I can. This isn’t fare to anyone during this time. Hopefully this post will save some people the trouble and added stress.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
9862,"Comfortable, On time",On time. Clean and comfortable seats. Great entertainment using the United App. The crew was friendly & courteous.,United,trip_advisor,['Tangibles']
9863,Worst Airline Ever!!!,"Avoid this airline!! It’s the most unprofessional and uncomfortable airline that is out there. You truly get what you pay for. They don’t bother opening their ticket counter until the last minute. We almost almost missed our flight and had to put two small angry and hungry children through this nightmare. The flight attendants were rude and unprofessional gossiping about passengers and breaking the rules set forth to the passengers. One could not stop texting even when the pilot said all cellphones be put away. Another flight attendant sat in the bathroom with his phone and came out slamming the door. A passenger was told to mind her own business and asked what she was going to do about it when she said that was rude. They are not family friendly. We were forced to put our carry on somewhere else in the plane that resulted in things being permanently lost including a coat that meant a lot to us for our son. They made us wait until everyone got off in order to take our now tired, angry and hungry children off the plane. The flight attendants were so loud and obnoxious that our children and other children who were sick could not even sleep and it was late at night. Baggage claim was a half an hour delay because they couldn’t get their act together. This airline is the worst of the worst. It isn’t worth any savings whatsoever. These people are rude and could care less about the passengers. In two years of complaints they still thrive on people trying to afford to travel. These people need to be put out of business and boycotted. I have reported them to the FAA for unsafe practices that put their passengers in danger.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9864,"Late flight, OK service after the aircraft finally arrived","Our short connecting flight from São Paulo to Rio was delayed by more that two hours. After an overnight flight from the states to Brazil and concerned that our ground transport to our accommodation in Rio might be compromised, the delay was a real problem. A number of Olympic athletes and officials were on the flight and they had strict schedules to meet. When the aircraft finally arrived, the plane was quickly serviced and our flight was fine when it eventually took off. However, we missed our first Olympic event as we arrived in Rio too late to make the game.",Avianca,trip_advisor,['Reliability']
9865,2019 Trip to Mexico to Celebrate Pastor Sterling & TaQuan's Birthday,"Eric assisted us with our seating in row 12 seats A, B, &C as a family because our seats were previously changed to separate ones. United check-in was very efficient and we had to pay for only TaQuan's baggage because he was not a One-Pass member. The stewardesses were very cordial and friendly. The flight was very comfortable and arrived about 20 minutes before the scheduled time.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9866,You get what you pay for ,"I usually fly either Delta or Southwest. I flew on Allegiant because my daughter already had a reservation and I decided to join her on short notice. I paid for advance seating to sit next to her. They also charge for any luggage aside from the personal item. I did just put my clothes in my daughters checked bag since she had room and had already paid for it. It made more sense to share a bag than for me to check my own bag. I would encourage that for others, when possible. The food they serve is only for purchase. I brought my own snacks and bought a drink once I was through security. The seats do not recline and are very uncomfortable, especially on a four hour flight. For the money I paid, it was worth the downsides of amenities and comfort. I might travel on Allegiant again but only if they were a lot less inexpensive compared to Delta or even Southwest.",Allegiant,trip_advisor,['Tangibles']
9867,Horrendous- fly LATAM instead from Cusco,"This airline was horrendous. I have never seen an airline NOT want to give updates to flights quite like this one. We had to go up to gate attendant 10 times as the website won’t update you, and they certainly aren’t making proactive announcements. Our flight was cancelled, and then the gate attendant went RUNNING from the terminal before anymore questions could be asked. We had to spend $600 to book a last minute LATAM flight to make our connection in Lima. Spend the extra money and book them first. Avianca is a black mark on the Star Alliance name.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9868,Thank you delta Dl 5275,"Special thank for help , Special attention, that I got on this flight. All of you gave a perfect service. It was an forgettable experience with Delta. Thank you !!!",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9869,SPIRIT SHOULD BE ASHAMED,"I Purchased 4 tickets for my grandkids to come for spring break , although i dont fly spirit it was the cheapest route so i thought. once i paid for airfare on expedia i paid for their seats,only to find out it was a reservation and didnt secure the seats on spirit i had to pay for seats once i logged into spirit. then the bag fees are absolutely price gouging at its finest. No airline should be allowed to charge fees the way they do and not offer no inflight snacks or complimentary water , soda or pretzels, everything was a fee and the prices for snacks on the plane were absolutely ridiculous. I dont know how they get away with this nonsense. I will never book with them again, just pay the price guys for a good airline with reasonable rates that offer bags and inflight snacks , spirit you are obsurd.",SpiritAir,trip_advisor,['Responsiveness']
9870,Great service at a great price,I took 6 flights from Bogota to Medellin to Lima to Cusco to Quito to Lima all great! The total cost was around 600$ for all the flights!,Avianca,trip_advisor,['Responsiveness']
9871,Prices,"Been monitoring tickets for end of July for the last month or so, and the ticket just shot up like $100, after being stable for that month. What causes this, does tracking it make it go up? Most importantly what is the likelihood it goes back down?",Southwest,reddit,['Responsiveness']
9872,Great.  Needed special assistance and they were great,Love this airline. Have never had a bad experience with them and most of the time they're early rather than late. Always punctual,SouthWest,trip_advisor,['Responsiveness']
9873,Great Experience!!,"Great price, great service and the best part is that is was direct!! Uber cost $30.00 from Orlando but the flights from Orlando would of been $250 more plus no direct flights. I felt it was worth the extra 30 min. drive",Allegiant,trip_advisor,['Responsiveness']
9874,My experience with Spirit airlines,You have to pay for water. The ONLY thing they gave free was a cup of ice? 65 extra for a carry on bag. 3.00 for a face mask if you didn't have your own. I will NEVER fly with Spirit again. Spirit airlines need to change some of their policies.,SpiritAir,trip_advisor,['Responsiveness']
9875,more legroom but very uncomfortable seats,"sure would like to know who designs seats that are totally uncomfortable. It's bad enough that you can't even sit in a seat with your arms by your sides (unless you want to have black and blue elbows), it's worse when the actual seat is simply horrible. After an hour you want to scream. Add to that the entertainment choices. New Releases are anything but. There is no decent food to be had. What they sell has about zero nutritional value and the sandwich choice isn't anything I would ever eat (it's sloppy stuff on a cotton like bun). I don't know what the average traveler does who is not slim and trim. You can't help but be seriously into the space of the person next to you. When you're sitting, let's say, rows 10 or 12 you cannot use the first class bathroom. You also cannot see if the one in the very back of the plane is being used, never mind that there's virtually no place to stand there. The average rating is generous. Trust me but if you don't mind being a sardine for 4 hours ... go for it. The extra money of being in Premium Economy wasn't worth it.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
9876,Unnecessarily stressful,"Airlines can't be faulted for the weather, but how the staff handles what happens on the ground is absolutely controllable. When my Wednesday flight was diverted from landing in Newark due to thunderstorms, then rerouted first to Albany, NY and finally to Burlington, VT, the gate agent in charge was very helpful in providing options for flight changes while waiting for the postponed departure. What didn't happen: other airlines I've flown - shout out to Delta - typically bring a cart of water bottles and small snacks for passengers waiting on a delay, but not United. We were on our own. When it was finally announced at 6pm that our flight was going to be delayed to the next morning, AT 6:00 AM, the gate agent said that vouchers for hotels, taxis and food would be provided and directed us to the ground floor where ""many agents would be on hand to help"". What didn't happen: 'Many' is an overstatement. Three is accurate. There were no vouchers. I was told 'United doesn't do this'. Gee, wonder why the gate agent upstairs said otherwise. Seems like once that word was out, United needed to step up. Then, there was the issue of how I'd get to West Palm Beach. Apparently, United doesn't have relationships with many other airlines, so trying to get a connecting flight in Newark meant that I would have to STAY OVERNIGHT IN NEWARK to get a flight on Friday. I hope I will never be faced with having to use United in the future. Forewarned is forearmed, as the saying goes.",United,trip_advisor,"['Responsiveness', 'Assurance']"
9877,To the UK and back,"From gate opening to take off all went to time. The usual smiling welcome from the stewardesses and quite a good seat in row 42 on the A 380 Airbus. A good meal and good entertainment before sleeping soundly and missing breakfast!! Landing at Heathrow before time after a little delay in hold pattern, but then UK Immigration took 50 minutes and I missed my connection.!!! The retrun flight [EK006] a week later was of the same excellent standard,.",Emirates,trip_advisor,"['Reliability', 'Assurance']"
9878,Worst of the worst,This airline is HORRIBLE!!! I will never fly with United again. 4 cancellations… going on day 2 of waiting. Just pushed back my flight a few more hours. The staff is slow and barely operating on one brain cell. If you have any sense fly any other airline but United,United,trip_advisor,"['Responsiveness', 'Assurance']"
9879,Better than expected,"We flew round-trip from Toronto to Shanghai on Air Canada - it was our longest flight ever by almost double in-air time, and our first trip to Asia. We were quiet nervous flying economy for such a long distance, but we were pleasantly surprised by the leg room and comforts (pillows, blanket, frequent snack and beverage service) on this flight. We fly AC Toronto to Vanvouver or Orlando often and this was a much more comfy experience. In flight staff was great both ways, but the food was awful, particularly on our return flight. we usually bring our own food on flights, and we did have some snacks but it was heard to bring anything substantial like a sandwich on because of lack of refrigeration. I requested a fruit plate meal in advance, and it was not boarded for our first flight, though it was for our second. Even my husband who eats everything foufn the food inedible. On the flight to Shanghai, there was a help yourself basket of snacks near the washroom which was nice, but no such service on the return. The best thing on board were the cup noodles served midflight. The selection of entertainment was great and we actually were able to sleep quite a bit in both directions which was nice. Overall, I'd fly economy with Air Canada to Asia again, but I'd bring more substantial food with me on board.",AirCanada,trip_advisor,"['Responsiveness', 'Tangibles']"
9880,Never Again Allegiant!,"We've flown Allegiant before, and the in-flight experience was just fine. However, this time, the flight was significantly delayed TWICE and then CANCELED. The only rescheduling option was for next week when we don't have time off school. We got a refund, but that didn't help us when other last-minute flights were $8-900 round trip. We had fun plans to see family, go to a college basketball game, and see my college daughter. All was ruined, and my kids are devastated. Cheap tickets aren't helpful when they don't get you to your destination.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
9881,They did a good job and we took off on time and landed on time.  Staff was pleasant and helpful.,They did a good job on this flight. One never knows how it will go flying with all the airlines. Most of the time Delta does a good job.,Delta,trip_advisor,['Reliability']
9882,Not bad!,On the route Toronto (Canada) to Lima (Peru) was not IFE. Super weird! 8 hours with no entertainment.,AirCanada,trip_advisor,['Tangibles']
9883,Baggage ripoff,"We were traveling with only standard backpacks, same as always. This time the gate person pulled us out of the line, told us our bags would not fit and charged us 198.00 for them to go in over head. Our bags did fit under the seats. We saw them on the news, their bag measure is smaller, and they have a class action suit against them for this practice. We contacted them and they offered a discount on next flight. Going to join lawsuit for their unfair and illegal practice.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9884,Southwest Airlines,"As usual the Wi-Fi did not work AGAIN. They raised the prices for the small bottle of single serving alcohol to $9 each. And the baggage handlers beat the heck out of my luggage. If you can, use a different airline.",SouthWest,trip_advisor,['Tangibles']
9885,Absolutely Atrocious Airline,"This airline is zero for four when it comes to timeliness. The minimum lateness for this airline was two hours, fifteen minutes and over three hours most times. There is one excuse after another, and none due to natural causes. Only travel Allegiant if you enjoy waiting in airport terminals with a couple hundred angry travelers and crying babies with minimum communication about the problem this time. The staff are so used to apologizing for the extended wait that I think it is routine and in the Procedures Manual.",Allegiant,trip_advisor,['Responsiveness']
9886,Best airlines/ economical and hospitable team,"Everything. I enjoyed my experience every time. not sometimes because of flight delays but it happens to everyone on any flight. However, I must appreciate the spirit airlines team for being so hospitable and kind to passengers. May God bless the company and staff for doing what you're doing best",SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
9887,Unfair seat selection,"Took this flight home. 1st before boarding began and everyone had to get in there cattle pens people were walking onto the plane without scanning a boarding pass they were checking them on some kind of list. Then when boarding did begin, 1 wheel chair 5 more people, one Cain 4 more people. When I finally arrived on the plane there was little overhead left, so many backpacks that the stewardess should make people put them under their seats but didn't. I finally get to and open seat by the exit and a stewardess is saving 2 seats for someone! I have never seen this before. Never Never again will I fight southwest for a seat, unless I have no other options. By the time I would have upgraded with the $25 to beat the crowd or as I call it fight for a seat, its not much cheaper then other airlines. Southwest really brings out the meanness in people!! I'd rather not experience that again!!",SouthWest,trip_advisor,['Responsiveness']
9888,Good flights,"We flew Emirates to Dubai then onto Melbourne, returning from Brisbane via Dubai. All flights were on time and went well. Leg room was better than expected and the food was good, with two main meal choices each time. They only served alcohol and soft drinks with the main meal and just juice and tea and coffee at other times. Good entertainment system with hundreds of films, tv shows, music and games.",Emirates,trip_advisor,['Tangibles']
9889,Terrible,Worst airline ever!!!! Lost all luggage never to find again. A bit nah of thieves. To avoid at all costs,JetBlue,trip_advisor,['Responsiveness']
9890,Unfair treatment ,"This Airline is by far the worst ever, they are never on time and the are heartless and callous, there was one intant where they caused me to almost miss my daughter's first birthday party. But what transpired recently takes the. Because some flight attendant didn't like my tone, the removed me my wife and my 2 children 4 months old and 3 years old from a flight, this airline is disgusting and despicable.",JetBlue,trip_advisor,['NA']
9891,Current fleet of allegiants planes need to go to the dump.,"Allegany needs to dump their old MD-80 aircrafts. They are in terrible mechanical condition. Our flight was deleted by 6 hours because our crappy plane was having some problems. They finally board is on the plane after they it. We back getting ready to leave but then something went wrong again with the jet and we had to go back to the gate and get off and get on another plane. They did give us free soda and bottled water which was great and when we finally did leave on a new jet 6 hours late. They also did give us a free snack on the flight. Be warned, you get what you pay for. Allegant, you need to replace your planes asap!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9892,Laptop bag not allowed for economic class passenger.,"Last Monday while checking in for boarding, Clark didn’t allowed me to carry laptop bag but for laptop and gave me disposable bag for laptop, I took flight with many airlines but my experience with Emirates was totally unacceptable see the picture of laptop bag which was not allowed and gave me a disposable bag : ( those two staffs special the boy was very rude. I asked his name but he covered his name tag and didn’t allow me to see his name, shame hanging his name badge and hiding his name while asked. I wish I don’t want to see this kind of staff and behave from Emirates airline again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9893,Southwest Airlines,"Southwest is my go to airline for a lot of my vacation travel.They have good prices ,flight crew is very pleasant and they are pretty much on time",SouthWest,trip_advisor,['Responsiveness']
9894,Excellent service,On our recent trip to Thailand we flew Delta airlines. I have never flown with them on an international flight before. I highly recommend them. They have a great selection of inflight entertainment (428 movies to choose from). They have a great In flight menu to choose your meals from too. Very professional in flight crew as well. Delta is going to be my new go to for international flights.,Delta,trip_advisor,['Assurance']
9895,Horrible staff and customer service! ,"Got our stroller and luggage back broken! Agents only told us to file a claim for mishandling within 4 hours. Filed a claim within 4 hours and MAXINE from guest relations emailed us that we should not have left the airport prior to filing a claim and they cant do anything about it anymore. (Nobody told us we could not leave the airport. ) One employee even took pictures and was shocked our stroller was in that condition when we got it back. They broke the wheels of our double stroller and was left with two toddlers without a ride, a ton of luggage and no assistance was given. Never flying spirit again!!",SpiritAir,trip_advisor,['Responsiveness']
9896,First time Last time,"So not impressed. Had to fly United for business. Started off by having to check and pay for a carry on bag!! United doesn't let you carry on a small bag if you travel economy. And when you get on, the seats are smaller and have less leg room. And since you are forced to put your personal item under the seat, you have NO WHERE FOR YOUR FEET OR LEGS. Delta and Southwest have much more room and at similar prices when you add the mandatory bag fee.",United,trip_advisor,['Tangibles']
9897,Love you Emirates,"I love Emirates flight so very much, but the staff especially in Uganda are not good ,they made my husband leave his luggage containing his medicine behind Yet he has been sick and still he has BP whereby he needs his medication everyday The lady that made my husband leave his medicine May Allah have Mercy upon you for traumatizing and frustrating sick my husband Though Dubai staff at the Airport you really make life sweet and make me wish to wish be an Emirati Emirates love you 😍",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
9898,7/72 hours without food,"Great flight except there was no food. except in 1st class. They could have warned us so we could have bought a sandwich before takeoff. 7.5 hours without food was a sham. This was our first long flight since covid. No where did they say there would be no food. Only two bags of chips and two cokes. Really. Customer Service takes second, third or fourth seat so the big wigs can line their pockets.",Delta,trip_advisor,['Responsiveness']
9899,IAH - HNL Flight,Meal choices are limiited and a bit pricey Bring your own snacks. entetainment needs updated. smae TV shows for 3 months.,United,trip_advisor,['Tangibles']
9900,Nunca mais,"Por atrasa de voos da avianca tive que ficar na Colômbia por 1 noite, nunca fui tão destravado tanto pela empresa aérea Avianca quanto pelo atendimento do hotel! Éramos 6 brasileiros e todos descontentes, a supervisão nem quis falar com a gente, fiquei com fome!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9901,Not even average,"We have make the trip to New Zealand many times and have always had great experiences with Air New Zealand (they like to serve thier local wines to promote them), one of United Airlines Star Alliance partners. However, in the last few years United Airlines has opened their own flight to/from Auckland. The service is just generally poorer and on the last flight in Feburary, they ran out of wine -- how is that possible? Oh, and my wife could not eat the food -- was just not good.",United,trip_advisor,"['Tangibles', 'Reliability']"
9902,This airline sucks. You get what you pay for.,"Let me start by saying I have tried to allow Allegient to make things right. Unfortunately they care more about random fees than making customers happy. I had a good experience with them once and then I had this one. I cannot believe how incompetent they are when it comes to basic things such as making sure the plane is ready to take off and making sure that they have clearance to leave the airport prior to putting passengers on the plane. The actual flight crew on their flights are good people but the company itself is terrible. How I constantly have flight delays when they have literally TWO flights leaving the airport a day is unreasonable. How they fail to communicate with customers is unreasonable. Saving a hundred dollars to then lose a full day (2/3 of a day going, 1/3 of a day coming back) is not my idea of “savings”. I will NEVER recommend this airline to anyone. I will GLADLY spend extra money to put my family on a more expensive airline that actually communicates with its customers. I seriously hope this company goes out of business. They are horrible to work with. They demonstrate that they do the least amount for the most gain. If not for the FAA I guarantee they’d avoid maintenance to save a dollar (or charge you, the customer, for a plane that had its maintenance done properly).",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9903,Not a budget airline at all,"Very expensive flight after all the additional fee fees- false advertising IMO. Also, they closed the flight 35 minutes before takeoff, leaving a family stranded, then threated to kick me off the flight when I objected. Then they refused to give me a cup of water on the flight, and instead tried to sell me a $3 bottled water. Then I waited 50 minutes for my bags. Terrilbe experience overall",Allegiant,trip_advisor,['Responsiveness']
9904,Fly them everytimg,"Great airline. Leaves on time, arrives on time. Attendants are courteous, efficient. Check-in is painless, boarding is quick. Love them. Wish they had more flights.",JetBlue,trip_advisor,"['Reliability', 'Assurance']"
9905,Worst customer service!! Bait and switch when booking1,"They sell you non-stop then within 7 days change it to have layovers both ways. Only found this has happened to many others after it happened to me! Then returning from the last leg, waited 7 hours for unknown delays and then they cancelled the flight! Due to only have 4 flight attendants when they need 5. No hotel for over night, spent the night in the airport, customer service reps where rude and lacked any communication skills. Had to put out over 1k to get home! Will never ever book on Spirit air again!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9906,Delta disappoints International services,"My concern was the food services by the crew, there is no Veg options for me and the crew provided very tiny quantity food for me which was very disappointed and I was half empty stomach until came to US, When am not going to meat option, they should provide me enough food because we cant buy anything and just an ice cream,oreo will not be great lunch. As a Delta traveler member am not expecting this and very much disappointed with Delta International services.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9907,Terrible Customer Service,"Avianca is terrible at dealing with claims. It has been 3 months since I opened a claim with them regarding a mistake they made where I had to pay additional $1,200 and every time I called they say they are still investigating. I had a problem once with American Airlines and the issue was resolved in less than 15 days. It is a shame they take their sweet time to solve issues.",Avianca,trip_advisor,['Responsiveness']
9908,Hopping to Hopkins from Dallas on SW,"While I am a great fan of Southwest Airlines, and an A Lister, I am finding it harder to enjoy the trips when I now have to make connections for flights that, until recently, were direct. My flight to Cleveland is usually 2 hours of uneventful air travel. However, those direct flights are gone now, and the most recent trip was a hop and change of plane in Chicago on the way to Cleveland, and in St. Louis on the way home. Making the trips over 4 hours each way. I understand that part of this has to do with the Max aircraft issue, but it doesn't make it any better. I usually fly SW because the Love Field Airport is smaller and easier to navigate, and the flights are comfortable and usually enjoyable. But, I am finding myself opting to go with another airline recently, because of the non-stop flights offered. Hopefully, they can get back on track soon, and give us back more non-stop flights...",SouthWest,trip_advisor,['Responsiveness']
9909,Problems,"My husband and I both planned a trip to Florida and booked everything months in advance. We had no problems getting to Florida, yet during our last day of our stay on vacation we kept getting updates letting us know they kept changing our flight. The offered us a voucher due to all of the delays if we wanted to go elsewhere. We chose not to use the voucher and wait it out. During our departure at the airport, we had everything checked in, everything seemed to be normal until we went to get on our flight. When they scanned our QR code on my phone they said we didn’t purchase any tickets for our flight back home. I showed them our confirmation #, emails, texts, our itinerary. They typed us in on the ‘computer’ and said they couldn’t locate us. It seemed to me as if they didn’t care. He told us to to sit down and we would have to wait for the next flight and that we would each have to pay for a ticket home. Normally I don’t ever do reviews, but you get what you pay for, a little scare. People in the flight had mentioned they normally do that to people when they overbook. There was about 4 of us that this had happened to. Everyone was freaking out, why wouldn’t you be? You payed in advance for your ticket and they tell you that you don’t have a ticket. The fact that they told me we didn’t have a ticket and looked us up by our confirmation #, when the “ticket” they printed out for us has the SAME confirmation # as the one they typed in and said they couldn’t find, baffles me. Again, you get what you pay for.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
9910,Miracle Workers,"We went to a wedding in Santa Barbara this past weekend. The airport in SB flooded Sunday afternoon so we Ubered from SB at 4:30 am. to LAX where we were delayed an hour due to weather (so we got to eat), and we made our last connection to BR as they were closing the doors thanks to a couple of United angels who manually printed our cancelled boarding passes and held the doors open! 😂😂. We made it home on time, and our luggage arrived in BR a couple of hours later. They couldn’t have done any better. The customer service was exemplary.",United,trip_advisor,['Responsiveness']
9911,WORST AIRLINE EXPERIENCE EVER. TERRIBLE COVID REGULATION - ONLY GOOD FOR DUMB ANTIMASKERS.,"So I have fallen for their cheap ticket price before - that's a trap. They charge you not only for check-in but for carry on as well and literally everything else to the point you are paying the same amt as competing airlines that seem to have higher prices (Delta was fantastically thorough with COVID regulation btw). And the flight is terrible quality with uncomfortable seats and no TV. Despite all that, I guess I never cared enough to remember to avoid Spirit - I just purchase whatever is available at the most convenient times. The experience with covid travel, however, was a new level of awful. They pack every seat in the crowded aircraft. Staff does not regulate mask wearing or social distancing in any way. In fact they allow people to take off masks while eating and antimaskers use that as an excuse to slowly munch on a sandwich while talking the entire flight. Others straight up don't know how to use a mask and don't cover their nose or mouth. It is no wonder they are the only airline with a recorded Covid death on its flight. Especially after I saw the wonderful Covid regulation by Delta at a slightly higher price, I was extremely infuriated by this terrible experience.",SpiritAir,trip_advisor,['Responsiveness']
9912,Flight Benefits,If anyone may know someone reliable to fill my AA companion slot feel free to reach out to me ‼️⚠️,Southwest,reddit,['Reliability']
9913,"Oh, Capitalism",URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
9914,Do not fly with Frontier,Never fly with Frontier. It is unethical to sell a flight ticket online for a competitive price and later charge $100 for the carry-on bag at the gate for a one-hour flight. I have told ten people about this experience and will never fly with Frontier again.,FrontierAirlines,trip_advisor,['Assurance']
9915,VERY BAD CUSTOMER SERVICE,"Terrible Waiting since last 2 hours 40 mins to talk with a customer representative and they just keep you on waiting and waiting. Doesn't care about customers False promise that ""someone will connect less than 2 hours"" Not in messaging service too, it's crap Worst Ever Never Ever Go with Delta Nobody listen you Worst Service",Delta,trip_advisor,['Responsiveness']
9916,Lousy Flight Hong Kong to Toronro,"The flight was not quite full - a very good thing, since there were not enough toilets. The food was ok, the service was ok but the line up at the bathrooms for us travelling cattle class was beyond embarrassing. There was a never-ending lineup of at least 5 people many of whom were ""dancing"" to avoid peeing their pants. The date was 08 April 2019. I do not know which model of aircraft it was.",AirCanada,trip_advisor,['Responsiveness']
9917,Beware of flight changes with no option to refund.,"Originally booked a flight to depart at 10:00 a.m. JetBlue changed it to 5:00 p.m. and we accepted, as it still worked for us although very inconvenient. Then JetBlue changed again to 7:oo p.m. which did not work for us. They refused to give a refund stating that the second change was only two hours difference, and would not recognize that it was actually a nine hour difference from the flight they sold us.",JetBlue,trip_advisor,['Responsiveness']
9918,Okay flight,"The flight was fine. The take off was rough but that can happen with any airline. The seats were not as cramped as I’ve heard about. The main thing is you have to pay for EVERYTHING! You basically have to pay to breath on there. Lol. I had to pay for snacks that normally come free with any other airline. Had to pay for a small cup of water. I couldn’t believe it. Only got one cup for free. That’s not an end all be all for me though. The baggage fees are insane. It cost for a carryon. After the fees, you are better off just getting a ticket from a different airline. The base fare is pretty cheap but everything else is very costly. It was my first time flying with them so I didn’t know what to expect. I would use the in the future but would just be more prepared.",FrontierAirlines,trip_advisor,['NA']
9919,Very pleasant and comfortable airline,"Very efficient and courteous flight staff. For one hour flight, on spacious and very comfortable Airbus 321, the staff very efficiently, distributed earphones, served warm breakfast with hot coffee and wrapped up the whole thing within 40 minutes. The touch down at San Salvador was smooth.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9920,COVID-19 and ZERO Concern on Spirits End for People,"I called this morning after speaking with other parents from my daughter's cheer gym. Our cheer competition was canceled in March. I canceled my flight on March 16th and received my vouchers. As COVID-19 started to shut down more events, we realized that the cheer competition would not be rescheduled. And, the government was asking airlines to refund travel. Several parents said that they called Spirit and received refunds after the initial cancelation of their flights initiated by them. One of my friends told me she called this morning, so I decided to call and ask for a refund. She said that the process was simple. She stated that she wasn't given any hassle and it was a good experience. When I called, the representative told me that he was unable to process a refund on the phone, but I could receive a refund if I went online and requested it. I told him that I had a friend that called this morning and she was refunded over the phone. He told me he could not help me, so I asked him to transfer me to someone who may be able to. He transferred me to his supervisor, Michael. Michael proceeded to tell me that I wasn't warranted a refund at all & that he could give me an additional $50.00 on my voucher. I told him that the other representative told me I could get a refund online & he told me that wasn't true. So, the first person told me I could get a refund, but they weren't able to do it. And, his supervisor told me that a refund wasn't authorized at all. I told him about the friend I mentioned above and told him a voucher didn't do me any good because I am not an airline traveler. He hung up on me. This was 17 minutes of conversation. I called back and talked with Zamie. She told me that the supervisor put notes in the system that he was ""disconnected"". No, he clearly hung up when I asked him about why they issued refunds to other individuals. I gave Zamie the reservation numbers for two individuals and their names. She agreed that both individuals received refunds. After 53 minutes on the line with Zamie, she told me that she wasn't able to issue a refund either, because ""I"" canceled my flight...not Spirit. I told her that the other two individuals did the exact same thing that I had done. And, I was following the same protocol. So, I was curious why I wasn't warranted the same refund that Spirit gave to other customers. We had the same flight to the same location and all of us canceled online and received vouchers. Once I told her I had received an email from Spirit that my flight was canceled, she put me on hold and issued the refund. So, I spent an hour and ten minutes this morning talking with people that told me I wasn't authorized a refund and finally gave me a refund. I understand that there are guidelines and rules in place. But, in times like these...understanding goes a long way. And, I would understand if the answer was ""no...vouchers only"" to every single traveler. But, I personally knew of 2 different families that received refunds and I was being denied one under the same circumstances. Zamie was helpful, but her hands were tied. Nonetheless, I am very disappointed in Spirit Airlines. My husband is a retired Marine of 30 years and I served 5 years in the Air Force. I wasn't asking for something that was impossible. I was asking for the same service other people were given. I am hoping that other customers aren't having to jump through the same hoops I had to catapult myself through this morning. People are out of jobs. People are scared. And, you guys are holding the money of a select few. It's not ok. And, I am very dissatisfied. I truly hope that my refund was processed and I will get my money back.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9921,Business Class Feels Like Economy,"On the sector from Dubai to Kuala Lumpur last month (28 Sep), I was woken by the Flight Attendant (FA) to ask me whether I wanted lunch or not. I was sleeping (after a 12-day road trip in Morocco) and hence was really tired. I said ""no"" but could I have the Light Bites later? (That's another story.) Anyway, what I don't understand about the Emirates on their Business Class is, they will feed you when it's time to feed you. No ""demand feeding"" arrangements? This was the second time I flew on Emirates Business - the earlier trip, from London to KL in early May 2019, was the same thing. So the SOP for serving food on biz class is just like in the Economy class - you feed now or never? They seemed to have enough FAs on the biz class cabin - but there was no personal attention nor attendance, I must say. On the Sep flight when I pressed the button for service, the FA came along, completely void of any smile, to ask me what I wanted. So I reminded her that I didn't take lunch and that she had agreed that I could take the Light Bites ""later"" - and it was ""later"" now. Then she asked me what I wanted, in a manner that was tantamount to ""unfriendly"". There weren't that many choices on that Light Bites menu - basically only two - so I chose both (they were Light, so must have more). The whole 3 minutes of my exchanges with the FA completely put me into an unwelcomed mode. After my order she said it would ""take 20-30 minutes to heat up the food"". And no, there was no more Hongkong egg tarts as they had run out. But it was on the menu. No-one else had started on the Light Bites menu (because they had lunch earlier) so how was it that the egg tarts had run out. Not sure how other passengers were attended to. Maybe it was just me - an Asian, and a woman. I will try NOT to fly Emirates business class again - if at all, might as well stay in Economy since the service there was much better - as I didn't expect any in that cabin so any service was a pleasant surprise. Unlike in the business class where you expected a certain standard of service (and attention) and you got little of it, it was a disappointment.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9922,0 out of 5,This airline is garbage they make you pay $100 to put a bag in the overhead compartment and $100 to put it under the plane and the employees are rude as hell to my 17 year old daughter. Never again Spirit airlines you get a 0 stars in my book.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9923,Terrible ,"I was travelling alone with my 7 month old baby, I asked for assistance and was told I’m disabled so I’m not entitled. Everyone watched me try to push a buggy and trolly. I was even crying and approached a help desk and was told no I’m not entitled to any help. It was a horrendous experience and I’m scared to ever attempt to travel again as a single parent. The women at Dubai airport on my return was extremely rude, made me que up for ages and sent me back with all my stuff to get my car seat wrapped and tried to make me re-que. she also told me I’d have to take the car seat on board with me!",Emirates,trip_advisor,['Empathy']
9924,Terrible experience with super delays.,"A 2 hour domestic flight in morning at 8am, got delayed for 2 hours, passengers stuck on the flight since 730a till 10a. This airline service has no shame and charge extra high cost. Do not take it if you could avoid.",AirCanada,trip_advisor,['Reliability']
9925,"So, this is how you are supposed to be treated!!","From the start to the finish this was an amazing flight. Customer service from the gate to the Flight Attendands was top noch on this short flight from LAX to PVR. The seats were extremely comfortable as American Airlines thinks that there Business Class seats should feel like concrete. I am not sure if all their planes have IFE but I sure did and was happy with the selection of movies to choose from. My Lunch meal was Excellent!! The flight attendant called me by name, which is a nice touch, not always the same service on the other Big 2. My only issue is I wish there was a more direct flight from Austin to Puerto Vallarta but well worth the longer flight....and More Miles to my balance.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9926,Always a favorite but new boarding is terrible.,"We flew to Tampa from White Plains. No seats in the terminal.....nothing new there. When we went to board there was a lot of confusion from passengers besides us. Jet Blue's new policy is to board all window seats first, then all the aisle seats. We did not realize we had different zones and it made boarding SLOWER...not faster. Also had to have my husband get back up to put my carryon in bins....so where was the savings of time? The entertainment on one side of the plane did not work at all. BUMMER.....big reason I fly them.",JetBlue,trip_advisor,['Responsiveness']
9927,Delay Delay Delay,The flight was delayed for about 4.5 hours. There was no explanation regarding the reason. Absolutely no communication. The same situation happened on my flight out of Jacksonville to Ft Lauderdale but it was a 2 hour delay. I had to keep checking with the CSR regarding updates. I think that the Jet Blue employees could use a refresher course regarding communication with passengers. Jet Blue did provide an inconvenience credit to an account due to the day.,JetBlue,trip_advisor,['Responsiveness']
9928,Emirates Sucks,We did not like the seats we were in so asked on board for an upgrade. This was possible but at a cost of US$ 3500 each. What a total ripp off!! Obviously we said no to that offer. Where we were sitting was closevto where the crew hangout. For 17 hours long they made a lot of noise chatting and flirting with each other. The video screen in my seat was broken and was fixed by a crew member by winding sellotape around it. Also most annoying was that we originally had to pay over $500 to select our own seats. This apparently as we were first time custoners with Emirates. In addition we flew from Amsterdam to Dubai and from Dubai to Bali and Bali to Auckland with Emirates. The experiences there were just as bad. For us Emirates is big thumbs down. It is much better to fly with Air New Zealand or Singapore Airlines.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9929,First class rows getting closer together,"We love Delta's First Class service, from check-in, to offer of pre-flight drinks, to special tags on our bags. However-I am noticing the seats getting closer together-the gentleman in front of me reclined his seat-too close for comfort. Thank you Delta for keeping the screens in the seatbacks so we don't need to fire up our own device to watch a movie.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
9930,Definitely recommend this one!,"Our Delta crew made our overnight flight a very pleasant experience, anticipating our every need! The flight was on time and very smooth. Will definitely fly Delta ""across the pond"" again!",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
9931,Check in online and checked bags?,"If you have a checked bag, is it possible to check-in on the app and how would you go about checking in the bag at the airport? This is my first time flying since 2009, so any help would be appreciated! My flight is tomorrow!",FrontierAirlines,reddit,['NA']
9932,Worst airline experience in my entire life,"I will never fly frontier airlines again and i will try to help others from making the same mistake as me. Apparently, because of COVID19 they haven’t been having any flights go out, yet they are still booking and confirming. This should be illegal. I booked my flight, didn’t receive a confirmation email, so I called customer service, she was SO mean and then eventually just told me “your flight has been confirmed don’t worry about confirmation email”. Well, I found out the day before my flight that my departure wasn’t even existent and never had been. Don’t think they’re going to refund me either. This is criminal. I don’t understand how this is legal or how no one from frontier cares.",FrontierAirlines,trip_advisor,['Responsiveness']
9933,Consistently good,All flights on time. Economy comfort reasonably priced and worth the money for the legroom. Decent food. Courteous & efficient crew.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
9934,Avianca,"Airline was good, very spacious only complain was the airbus being old not having an outlet to charge my phone. Food was tasty going and coming.",Avianca,trip_advisor,['Tangibles']
9935,“Request Upgrade”,Has anyone had luck getting upgraded after requesting upgrade on the app? It’s a new thing from what I’ve seen in the past. I hold the Silver credit card but am just curious what chances I have of actually being upgraded. Thanks!,Delta,reddit,['Responsiveness']
9936,Dealing with incompetence at the highest level,"Flight departure was 10:42am on Nov 6. Sat on plane for 1 hour before telling us to exit the plane. We got very little information all day long. We were then told to go to baggage claim to get our bags and recheck them for the 8:50pm flight. Yes, you read that correct. 3 hours spent finding my 1 suitcase. Now waiting at gate 3 hours before flight. Frontier has been the definition of utter incompetence. Hopefully we depart tonight, but I have very little faith. I will never fly Frontier again. #disaster",FrontierAirlines,trip_advisor,['Responsiveness']
9937,Homecoming,"This was the last of 9 flights on a five week journey and it was excellent. Comfortable seat, great service and excellent food. A wonderful end to a spectacular trip.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9938,"Rude, vulgar customer service agent in baggage services in PBI (Palm Beach)","On the flight from PBI to BDL (through Atlanta) on June 29, several items of clothing plus a bag of toiletries and personal items was stolen. I was told by the gate agent at BDL (Hartford) to file a claim when I returned to the originating airport. I was supposed to return to PBI yesterday, but the flight was delayed on the runway and I would have missed my connection, so I had to stay another night in Hartford. After deplaning us, I, like many others, rebooked our flights for the following day (today). We were told we would not be getting our luggage back and to check for it when we arrived at our destination the next day. Today, I returned to PBI on Flight #1419 from Atlanta. Upon arrival around 11:30 a.m or so, I did as instructed and went to baggage services. The lady was very cranky with the person ahead of me, and when I asked about my bag she snapped at me and told me if I don't see it in the office it is not there and she ""doesn't know what to tell me."" I explained I was told to inquire with her office and I had my baggage claim ticket. She snatached it/ripped it out of my hand and stormed over to the computer then told me my baggage should be on the flight I was on that day. I asked about filing a claim for the stolen items and she said very nastily that it was too late and that I should have done that at my original destination. I asked what could be done about it and she said it was too bad for me because I didn't do the right thing. I told her I did what I was told and she rolled her eyes at me and said, ""F!@)! you!"" I could not even believe my ears. I was shocked and was like ""Are you kidding me? Did you just say that to me?"" and demanded a supervisor. She went and got a supervisor and then in front of him politely called me ""ma'am,"" acting like a totally different person. I told him what happened and he said, ""That did not happen."" He said he knew her and she never would have used that language nor treated me that way. I asked if he was calling me a liar, and he said no, he was just telling me that what I told him happened never happened. I told him I had nothing to gain by telling him what she said other then for him to know how his employees are treating customers. He again said she did nothing wrong because what I told him happened, never happened. I asked him if they had security camera he could please review so he could verify my story, and he told me they did not have security cameras. I left in tears. Bottom line: I cannot even put into words how horrible and then insulting my experience was. Then I was told it never happened. I am beyond horrified. There is no excuse to treat anyone like this ever.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
9939,JetBlue has slowly but steadily gone downhill,"When JetBlue started, it quickly became my favorite NYC-based airline. Most legroom in coach, great customer service, in flight TV service. But the founder left years ago and slowly but surely what made JetBlue great has been steadily eroding, I used to fly JetBlue quite a lot when I lived in New York; it's been a few years since I've flown it much. Several months ago I started a new job where I travel to New York at least once a month -- I was looking forward to using JetBlue again. But in the last few months, I've experienced the following: 1) JetBlue messed up my reservation and blamed me for it, despite ironclad evidence it was entirely their fault. What's worse, when they messed up my reservation they didn't even send me a notification it hadn't been ticketed. To the contrary, they sent me an email saying I was ""all set to jet"" and it was only by chance I noticed there was something wrong with my flight. After three hours on the phone with them in the middle of the night (it was a business trip and I stayed up to make sure this was fixed -- didn't go to sleep until 5am that night), they insisted the problem was with my bank or credit card, despite the fact that my bank (Chase) told me my card had zero problems and they never had denied a charge from JetBlue nor was there any record of any problems whatsoever with JetBlue. This points definitively to it being JetBlue's fault -- and furthermore even if Chase had somehow messed up on this charge, JetBlue still should have notified me (which they didn't) so I could have rectified the issue immediately. Instead JetBlue insisted the problem was my doing and while they made some effort to accommodate me they never apologized and they insisted I had to pay more to rectify their mistake. 2) JetBlue IT also fell apart one afternoon when I was trying to fly back from New York to California, causing a huge number of us to have to wait in long lines to get our checked baggage tags printed manually instead of at the kiosks. 3) I noticed the power outlets on JetBlue's premium A320 Mint planes constantly go out during flight, and I have to constantly unplug my laptop and plug it back in. This is an ongoing problem which many people have noted and they have never fixed it. 4) JetBlue wifi is fast and free (you can even stream video on it) -- but it goes out regularly many times per transcontinental flight, making work extremely unproductive. Again, this is a problem they should have addressed over the years this service has been in place, but they haven't. 5) The IFE system is decent but I have been on multiple flights where it freezes up and needs to be rebooted. A problem that has been there for years, and again they've never fixed. 6) I read that JetBlue was recently blasted for having the worst water quality of any domestic airline, matched only by Spirit Airlines. It's so bad the study authors said you shouldn't even wash your hands in the bathrooms, and certainly shouldn't order tea or coffee in flight, 7) One of the best things about JetBlue was their T5 terminal. But when one of the vendors plummeted in food quality (check out the Yelp reviews for Lucy's Asian Kitchen in the last year and a half to two years), their customer service response was to shrug and blame the vendor. Who hires these vendors? Do they realize that airlines are responsible for the entire customer experience, especially with a terminal dedicated almost entirely to their airline? 8) Food quality has taken a dive on board as well. When they first introduced on board food it was excellent -- those soba noodles were to die for. I just ordered a turkey sandwich on board on my last flight and it was quite bad. 9) T5 has always had this problem where the toilets will flush while you're still sitting on them. Over and over. And they still do this, years later. Basically -- it's one thing to introduce a good product, it's another thing entirely to keep steadily maintaining and improving that product. These are two kinds of management skills and JetBlue has one but not the other. For the moment they still have the most legroom in coach, but that's about it. They aren't fixing things that are broken. They don't take care of the customer -- instead they make excuses. On time performance has been bad, but I liked so many other things about the airline I was willing to live with it. But no more -- it's time to move on. I'm sorry to say next year I'm changing to Delta. They still don't have the same level of seat comfort as JetBlue, but in every other way they're continuously improving. Their on time performance is at the top of the industry. They have excellent customer service by all reports. Their SkyClubs are peaceful and great places to start your flight journey. And -- they actually care enough about the customer to have clean water on their flights.",JetBlue,trip_advisor,['Responsiveness']
9940,The Times They are a Changing,"We have been Delta only loyalists for many years. That all changed when out son gifted us Southwest miles. We feel appreciated! Crew and comfort are both A1. We have many miles, and a couple of free flights to use up on Delta, then may make the switch entirely. Review by justbreathe19",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9941,Pilot flew back the plane cz he couldn’t land at destination,"In all of my years of flying, I’ve never seen anything like this. First the flight was delayed by 20 minutes, then once we took off we flew in constant turbulence for 2 hours. Pilot made two tries to land at the airport But couldn’t. He made no effort to explain to everyone what was going on. Just casually mentioned that air canada team has told him to fly back to Toronto which made no sense. We were diverted to Sudbury for refueling, but instead of giving us a chance to fly back to Thunder Bay he brought us back. In Sudbury we were stuck for 2 hours because they didn’t clear him to fly. There was clearly more going on than he was telling us. None of the hostesses knew anything. They were just gone buckled to their seats. We came back to Toronto and asked and they told us we have to wait another 5 hours at the airport for the next flight! People were just sleeping on the chairs and the floor. We got No apologies nothing.They didn’t offer any refreshments or anything throughout this whole ordeal. I suffer from great anxiety and at this point I just couldn’t go on further and chose to return home. What makes no sense is other airlines all landed in Thunder Bay without any delay that day, so I don’t understand what happened to air canada. I’m greatly disappointed foraircanada to have wasted 9+ hours of our day with no support and causing immense anxiety.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9942,"""FRONTIER places Profits over safety as it leaves passengers stranded in a Tropical Storm Nicole""","I booked a ticket ORD(Chicago) to SAN(San Diego) with a connecting flight to MCO(Orlando). I thought ""Ummm fly east to go west why that makes no sense but flight is cheap so what the heck."" However 12 am before my 5am flight saying my connecting flight has been canceled. Now, tell me why not cancel my flight all together or reroute me from ORD to some place I don't know west. NO! Frontier kept my flight ORD to MCO IN THE MIDDLE OF A TROPICAL STORM with no connecting flight and the airport closing at 4pm. This is NOT a weather policy stipulation, because Frontier still flew me to MCO even though my MCO to SAN was canceled instead of canceling ORD to SAN or rerouting ORDto literally anywhere that wasn't having a tropical storm. For this reason, you can clearly see that my safety as well as everyone on flight 1195 was not taken seriously. In closing is the juice worth the squeeze. I would say not, clearly a company who has a relaxed response for crew and passenger safety maybe one flight away from front page news.",FrontierAirlines,trip_advisor,"['Reliability', 'Assurance']"
9943,Best Domestic Airline,"Southwest has only one class of service. The plane was immaculate and as opposed to other airlines, the seats were spaced well apart and gave you all the space needed without having to pay for additional seating space. The service was friendly and efficient. We left on time and landed as scheduled. A no fuss flying experience.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
9944,Everything went smooth,The only thing I don't like is that it costs extra to actually have leg room and to bring on a carry on. Not sure if all airlines are doing this or not. The cost of baggage continues to go up too.,Allegiant,trip_advisor,['NA']
9945,Tale of two Flights,Have had very good flights in the past but some how the wheels fell off on this trip. The flight to Brisbane was for the most part about a 4/5 . Service was good and so was the food and there was ample room in the 787. However the return trip was not up the standard of the first or even any other we have been on. The food was really bad and looking at the rest of passengers they seemed to agree with what was not eaten . Sorry Air Canada you rate only a generous 2/5 on this leg,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
9946,My preffered Airline,Love traveling through Jetblue never have had an issue with my flighta and the experience is always pleasant this must be the 10th time ive flown with them love it.,JetBlue,trip_advisor,['Reliability']
9947,Spirit Air Self Check-In Machine Not Printing Luggage Tags &amp; Boarding Passes,"On our last 2 trips we were checked in on our app, but were not able to use the self check-in machines at the airport to print our checked luggage bag tags. We followed the steps to check in on the kiosk machine, it looked up all of our info, had it on the screen, then we went to go to the next step to print boarding passes and luggage tags, the machine displays an error that it can't complete this step and resets back to the main home screen. We had already checked in online and had our boarding passes electronically, and we had paid for our seats and checked luggage online. We've flown spirit for years and never had this issue. Anyone else have this issue with not being able to print tags out at the kiosks? On our flight to Orlando (leaving Atlantic City) we had the same issue, but we just went to the check-in counter and an agent printed the luggage tags for us and took the bags; no big deal. But when leaving Orlando yesterday, we see they now have the automatic luggage check-in machines and there are no agents present. You have to have your bag tags printed at the self check-in kiosks in order to use the automatic luggage machines. Since we didn't have our bags tags, and the kiosk wouldn't print them, we had to get in to a Service counter line that was like 40 people deep (with only 1 agent!). We weren't the only ones with this issue. We almost missed our flight due to this issue. We don't know why we keep having this same problem all of a sudden now and wondering if anyone else has seen this issue and knows how to correct it. We saw other people having the same problem yesterday and plenty of other people with no issues getting everything printed. I don't know if it was a random glitch or if something else is going on. &#x200B;",Spirit,reddit,['Responsiveness']
9948,Business as usual for coach class,"I had very high expectations for this airline. I was a little disappointed in the economy class offering. I suppose you have to travel business or first to have all the ""oohs and aaahs"" you hear about with Emirates. The boarding process was a nightmare. This really wasn't the airline's fault - mostly those who take advantage of the system. I'm sure there were more than 50 people that needed ""assistance"" and of course their families boarded with them. Then families boarded. Seemed that by the time my group boarded, I'd stood in the queue for about 45 minutes. The staff are very polished and professional. Their uniforms are impeccable. I had no issues during the flight.",Emirates,trip_advisor,['Responsiveness']
9949,Flying business on A380 soon. Any tips to maximize my travel?,"Hi, Basically title. I’m flying business on A380 on 15 hour flight soon. Any tips to maximize my first time emirates business travel?",Emirates,reddit,['Assurance']
9950,You never get a second chance to make a first impression,"We had our return flight from Vegas a couple of weeks ago booked on Allegiant, as it was the only direct flight we could get on for that Monday morning. This was to be the first time we had flown on Allegiant. The flight was scheduled to leave at 8:30 in the morning. At 3:30 in the morning a heard my phone buzz, and checked it out... good thing I did, as it was a message from Allegiant saying that they had cancelled the flight. They automatically booked us on the same flight... the following morning. Really? The following morning? We had to get home that day... that's why we booked the flight for that day, and on their airline. So I spent the next 45 minutes (at 3:30 in the morning), scrambling to find another flight on another airline that would get us back the same day. In the end, it cost me $400 more to get another flight, and we didn't get home until late night on Monday. I understand that stuff happens... but there was no explanation whatsoever from Allegiant on why the flight was cancelled, and no assistance in finding a flight on another airline. As I said... you never get a second chance.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
9951,Glasgow A380,"The full A380 flight experience is perfect. From the Emirates Lounge in Glasgow through the new expanded departure area, you are well looked after. On board the fun continues at the bar with attentive service. The food is of a good standard for airplane catering. There are multiple entertainment options, Movies, TV, Wifi, Podcast and a vast selection of classic albums.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
9952,Irresponsible Staff,"PLEASE PLEASE BE MINDFUL ABOUT advocating PROPER USE of PPE’s .DON’T take this PANDEMIC so lightly. THE STAFF in this flight from ORLANDO TO SAN FRANCISCO last Friday, (10/23) was so RECKLESS and IRRESPONSIBLE. It’s their responsibility to advocate passengers to wear masks on the plane. Their responsibility is NOT just to announce wearing masks BUT to make sure everyone on the flight is following the proper use. They (flight attendant) didn’t bother to remind couple of passengers WALKING in the plane, GOING to the lavatory, with NO MASKS at all.NEVER EVER AGAIN I’m FLYING this airline again. If other AIRLINES are strict enough in WEARING MASKS, I”M SURE ENOUGH UNITED AIRLINES can do the same. AND IT MUST START FROM THE STAFF/FLIGHT ATTENDANTS. If passengers needed to fly, they must follow what’s mandated... USE THE MASKS PROPERLY!!!",United,trip_advisor,['Assurance']
9953,Flights to and from Nashville,"Being disabled, using a walker, Southwest takes care of me. Check in was aided by a Southwest employee, from obtaining baggage tags, going to the counter to check the luggage and check in, the employee was with me, helping. The next step took a little longer, when I had to wait for a porter to get me a wheelchair and take me through security, which was streamlined because of my disability. I would never have been able to negotiate the long lines. Once at the gate, I was allowed pre-board status, my walker was tagged so that I could use it all the way to the door of the plane. As a ""Customer of Size"" I also require an extra seat, i.e., my body will not fit between the arms of the seats. To not impose on other passengers, you are allowed an empty seat. I sat next to the window both directions and enjoyed the views. Once we landed in Nashville, it took very little time to get my walker up so that I could leave the plane. It took a little while for the porters to get there with wheelchairs (there were five of us needing them on that one flight), but the porter took me all the way to baggage claim and even went in the back to try to get my bag from there. He couldn't find it so I finally let him go. My companion had met me from another flight, so we took it from there. On the return trip, the disability arrangements in the Nashville airport was not as well organized as in Houston. We were told where to go to check in, but because we misunderstood, it was considerably longer than necessary. Without someone walking us through the process, it was very confusing. When we were finally checked in and baggage checked, we were sent to an area of chairs to wait for porters to help with wheelchair assistance. Yes, it was a busy Monday afternoon, but there were just not enough porters around to help. It took almost an hour before we were taken through security and to the gate where our flights were leaving. The return flight to Houston was uneventful, and the porters in Houston were numerous and plentiful, so it took no time to get my baggage and out to be picked up by my hotel shuttle back to my car.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Empathy']"
9954,Terrible service by clueless employees,"I thought by booking through Air Canada vacations ( a large travel company) that I would be protected and have someone to help me should something go wrong on my trip... boy was I wrong. After landing, we were directed to our private shuttle service by the Air Canada vacations rep. On our way to our resort, the rep called our driver and told him that he had booked us in the wrong shuttle. This didn't impact us in a negative way, however it gave us a glimps of the incompetance that was to come. When we arrived at the resort, we were told that we had to go to an info session the next morning to be given our info package and told when our ride back to the airport would arrive. The next morning, I woke up early to get to this meeting only to be told that the pick up time would be posted the day before our flight, and given a card with a phone number in case we have any issues on our trip. Such a waste of time. 2 nights in to our trip, there was a situation were someone from the front desk tried checking someone else in to our room at night. Good thing we had put the chain on the door, otherwise, they would have entered our room while we slept. The next morning, I called the number given to me by the AC vacations rep. The girl who answered barely spoke English or French not that seemed to care enough to try either. I could barely make out what she was saying because of the loud music wherever she was. After explaining what happened, she said ""go to guest services"" and promptly hung up on me. Later on that week, there was another issue that occured where I received the same level of service. Upon our return to Montreal, the airport or airline decided to assign the luggage from 4 large flights to the same carrousel. After about an hour and a half, we finally got our luggage and were able to head home. Not sure if this is AC vacations fault, but certainly Air Canada should have a say in this. I will think long and hard about using Air Canada or Air Canada vacations in the future.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9955,No Frills & No Baggage Fees,"Southwest is usually my only choice. SWA offers: No baggage fee, no boarding pass needed but Early Bird seating is a must for families, handicapped or connecting flights (exit plane quickly from the front seats) friendly flight attendants that care about their customers. On time departures & arrivals.",SouthWest,trip_advisor,['NA']
9956,Consistently good company.,"So there are plenty of things you don't get when you fly with Southwest. A couple of those things are: You don't get cranky, erasable employees. You actually get professional, friendly folks. You don't get constant delays or cancelations. I fly with SW when I can, but I've had several flight with American Airlines and United Airlines canceled. I applaud SW airlines and hope they can continue the culture they've been able to develop. As air travel increases the pressure will too. My hope is that they will remain a beacon of professionalism in the air travel industry.",SouthWest,trip_advisor,['Assurance']
9957,Shambolic & Disgraceful Airline,"My wife and I were booked on Air Canada out of Heathrow to Vancouver with a connecting flight with their partner airline Qantas to go on to Sydney Australia. At the boarding gate! In Heathrow we had a text saying that our connecting Qantas flight was cancelled!! There’s nothing we could do except worry for the duration of the flight. We couldn’t speak to anyone as we’d gone through security & bags on board etc. Turns out that there were few airplanes flying out of Vancouver due to weather issues. So why did Air Canada fly us to Vancouver KNOWING that their partner airline Qantas had cancelled and that it was more than likely there would be NO connection to Sydney, effectively stranding us in Canada!! Then to add further insult to misery, when we landed at Vancouver, there was chaos at the baggage carousel. After a lengthy wait, very few luggage items had appeared, so we spoke to an Air Canada person who informed us that as we were in transit to Sydney, that our luggage would be with the Qantas staff upstairs. Which required us to pass through immigration. The Qantas staff had no idea what that person was talking about and had no luggage of ours. After several hours, the Qantas staff who had security clearance to enter the baggage area came back with only 1 of our 2 suitcases. 23 days after filling in the (comprehensive itemised/brands/costing lists of items in suitcase) missing baggage form we still haven’t had our case found/returned and have had to resubmit a new form. Cannot contact a human from Air Canada to speak to about this matter. They can’t find a rose gold suitcase with a bright pink TSA locking cross strap that has our home name/address on as well as a metal suitcase luggage tag that also has our home address Given a choice, I will NEVER use this rubbish airline again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
9958,Great experience,"We took an 8:00 pm flight to avoid the crowds and have less stress in both ends. Both were achieved. Boarding on time, smooth flight, landed early and bags were right there.",JetBlue,trip_advisor,['Reliability']
9959,Pleasant flight and great customer service,"The flight was everything you could ask for. Uneventful, on time, efficient check in through the kiosk, free baggage check and great customer service!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9960,Don’t ever fly Spirit Airlines.,"I was over charged $150 for two pieces of luggage. Customer service representative was abrupt and disrespectful when I checked in my bags. In customs, A customer service representative wanted to take away my facial oil which was less than 3 ounce very expensive item I paid for. That same special oil that was less than 3 ounces was put back into my luggage check-in and disappeared along the way So when I arrived at my destinations it was missing out of my bag. I had a flight change That did not indicate on my Expedia account when I printed out my itinerary just before I left for my return flight which generated a flight layover so the person that picked me up had to wait 4 hrs later. While I was doing customs check-in at my Fort Lauderdale destination I had to check out and check in my bag once again luckily I had enough time. At this point I was overtired and ridiculously overcharged and disrespected for this flight that I can't I have dealt with this with Spirit Airlines before and I making a formal complaint now I will never fly this airline is again. I beg the authorities above to investigate conduct of this airlines. Again this is not the first time I've had problems with this particular airlines. And I travel all the time.",SpiritAir,trip_advisor,['Responsiveness']
9961,Excelente voo,"Eu e minha família amamos voar de Avianca. O voo foi super tranquilo, espaço maior que outras cias na classe econômica, entretenimento a bordo sensacional. A comida é boa, nada excepcional mas eu nem espero muito de comida de avião mesmo. Voaria novamente com certeza.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
9962,AVIANCA - TACA to fly to Central America,"If you want comfort while traveling, and dont want to pay extra for food or entertaiment while flying to Central America or From it, this is your airline. AVIANCA is not the cheapest of them all, but certainly offers good in flight amenities, plus on time service.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
9963,A great option with total flexibility!,"I have learned to love Southwest Airlines! For someone whose travel plans change on a dime, with plenty of flight options to and from 3 southern CA airports, Southwest is my new go-to airline. Free checked bags, NO change fees, and the ability to purchase early bird check-in. So far, I’ve had no cancelled flights or major delays. Great customer service on the phone, so-So customer service at the desk and gates, but overall I am extremely pleased with Southwest!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
9964,Effective and Affordable,I recently had to book a last-minute flight due to a family emergency. Not only was I able to get an affordable flight same day when my schedule changed Allegiant allowed me to change my return flight for a minimal fee. This took a lot of stress off of me and my family during a difficult time.,Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
9965,Wouldn’t let me back on plane.,"I had to cram bags together and left phone on counter. Got back off plane to get phone. They then refused to let me back on the plane. I had no ID, bags, or anything with me.",SpiritAir,trip_advisor,['NA']
9966,Delayed at Saigon Airport,"I paid business class as I knew there was a 7 hour delay between flights I thought I would relax in the business class lounge. I get here at Ho Chi Minh and am at the transfer counter to be faced with a board saying please come back at 8.55! No explaination no way of getting in touch with Emirates, stuck in transit there is no food or drink. Extremely poor service for Emirates not to have a manned desk,only a sign saying come back in 6 hours!! No phone number to contact.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
9967,Good and bad,Good = 5 stars for fares and free checked baggage. Friendly employees. Bad = 1 star for boarding process. It's asinine. First ones on put bags in middle seats while filling the windows and aisles so last ones on are unable to sit with their family. Just assign seats.,SouthWest,trip_advisor,['NA']
9968,Worth every penny spent!!,"Best flight ever...what else is there to say? We were treated like royalty. From the moment the car service picked us up at our home, we knew we were in for a real treat. I am so tired of being treated like steerage and as some sort of nuisance that the flight crew has to endure. Not on Emirates! We felt valued, cared for, and respected. I have never been offered a mattress before. My daughter was a little under the weather and they made sure to bring her hot tea and cookies all night long. The flight to and from Athens is long but on Emirates, I did not feel it at all. I cannot recommend this airline highly enough! It puts other airlines to shame and we are spoiled for life!!",Emirates,trip_advisor,"['Empathy', 'Assurance']"
9969,Friendly Staff But a Two Hour Delay,"The two hour delay due to a fuel leak was distressing, but the pilot was able to make up most of the time in the air. But we still had to rush to our gate which was in a different Concourse and quite a walk for senior citizens with carry-ons! Staff was friendly, but because of the delay seemed rushed in the cabin service.",Delta,trip_advisor,['Reliability']
9970,I had higher expectations from Emirates,"If you have the possibility to choose another operator on the selected route, think twice before choosing Emirates. Qatar, for example, offers you toiletries, socks, and sleepings goggles. The personnel does not collect the blankets and headsets 40 minutes prior to the arrival. My baggage got damaged on the Emirates flight. I did not know I have to report this at the airport. I did an online claim and they said that there is no trace in the pictures of my baggage being broken. I can understand that I did not follow the proper procedure because this happened only once before with AirFrance and in that case, the online claim was enough, and I can understand that they could not help me due to this, but to say that there are no signs of my luggage being broken in the circumstances in which I had to throw it away because it can no longer be used...that made me really angry. Long story short, I always wanted to fly with Emirates, because I've heard is one of the best airline companies. Honestly, after flying with them, I think my expectations were too high and that there are better options when choosing an airline.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9971,Delta is heartless.,"Atlanta Airport construction. Delayed by lightning. Too many planes to pull up to the terminal. Refused to help us out at all. So now we have no babysitter for our daughter. An 8 month pregnant woman with no place to sleep. With 14 minutes before departure, they wouldn't let us on. Said it's not their fault. They won't compensate a thing. Never again Delta",Delta,trip_advisor,['Responsiveness']
9972,Great value airline.,"Very good value. On time, Efficient and friendly staff, Clean aircraft. Cheery Flight Crew. Wheelchair assistance as promised.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
9973,Cancelled...Again!!! If you need to get there...don't travel Spirit!!,"Cancelled the flight a few hours before departure time stating ""weather"" with no other flights going out to our destination that day. The only airline to cancel during that timeframe. Our travel was just an overnight stay so we lost our car rental payment, hotel fees, and cost of reserved plans. Not cool!!! Delta, American, United, even Frontier all seemed to be able to keep their flights...but once again, Spirit cancels last minute. Thanks!",SpiritAir,trip_advisor,['Reliability']
9974,Needs Improvement,"I had a long layover in SF so I used the United lounge area. They had soup, salad, chips salsa, cheese and other items including drinks. The people working in the lounge were friendly, helpful and provided great service On the flight to Anchorage I was in the First Class section. The dinner was the typical half of a half chicken breast The flight attendant was MIA, you did see her very often. For most of the flight attendant sat up front reading. The wine served was okay. The seats were wide however the movie monitors seemed small",United,trip_advisor,"['Tangibles', 'Responsiveness']"
9975,What happened to Delta????,"I’ve been a medallion status member for years and have seen a continuing decline in service, reliability and overall value. The employ are always nice but they are either severely understaffed or have relaxed their level of customer service. Congratulations Delta I will now be trying out other airlines after decades of loyalty to you.",Delta,trip_advisor,"['Reliability', 'Assurance']"
9976,Always friendly and affordable,"The best you can do when affordability is your goal. Friendly, helpful service. Clean aircraft. But, it's coach. Cramped. Courtesy snacks and drinks. 2 free checked bags, a carryon and a personal item.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
9977,vegas trip,good flight. don't waste your money on early bird check in. I did and was very disappointed in my boarding number. I asked at the gate the lady told me just do it yourself,SouthWest,trip_advisor,['Responsiveness']
9978,Amazing Hospitality,"I was flying with my two kids aged 11 & 7, the cabin crew made sure we were well-taken care of. my kids (who are fussy eaters) enjoyed their meals and the toys they got we still have the souvenirs ( backpacks) from the airline!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
9979,Já foi melhor ,"Tenho o costume de viajar com a Avianca sempre nas férias para fazer conexões em aeroportos maiores. Sempre elogiei inclusive por estarem sendo no momento uma boa companhia com voos saindo de Salvador. Mas entre dezembro de 2017 e janeiro de 2018 minha opinião totalmente mudou. Tive certos estresses com a companhia por problemas de overbooking, voos cancelados, escalas maiores que a planejada, nenhum tipo de explicação, certo desdém por parte da equipe, valores abusivos para a troca de passagem, demora para resposta de e-mail, informações desencontradas enfim, show de horrores. Nota 6 Avianca!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9980,My first time in business did not disappoint,"I really cannot say enough good things about my experience. The staff was really wonderful and attended to my every need. Many choices of wine and snacks throughout the flight as well as juices, other alcohol beverages, tea and coffee. The menu was delicious, starter salad, really delicious steak and mashed potatoes (among many other equally appetizing options), dessert of fruit or ice cream (3 scoops!). The seat was comfortable, fully reclines. Air Canada has one of the best in flight entertainment systems of all airlines in my opinion. Plenty of options! I would highly recommend and will be travelling again with this option!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
9981,Refuses to Refund,"I had flights back in March when Covid first started. Booked for Air Canada through Flighthub. First off I will start by saying I purchased thw insurance that allows me to cancel without penalty and then a week before my trip the world turned.. So I call flighthub for my refund, instead of refunding me my flight like I asked, they refund the insurance which means they keep the rest of my money. Fastforward almost 2 years and I am STILL calling, flighthub keeps telling me it is AirCanada and Air Canada keeps telling me it is Flighthub... regardless, my flights expire in March and obviously there is still a pandemic and I wont be using these so WHERE IS MY REFUND. I was told 2 weeks ago that they would be calling/emailing in 1 week... which they have not!! Legal action next?",AirCanada,trip_advisor,['Responsiveness']
9982,Better off booking on your own!,"Avoid using JetBlue vacations! I booked a package through them saving a whopping $50, what a mistake. The hotel I booked, was not even open, after spending an hour on the phone with JetBlue vacations, they said my reservation would transfer to their sister hotel. I would receive an Email with this information. Email never came still trying to sort this mess out. My vacation is scheduled for a week from today and they told me I would have to pay a fee to cancel the reservation of $750. What a nightmare!",JetBlue,trip_advisor,['Responsiveness']
9983,Jet Blue cancelled our honeymoon flight and lost loyal customers forever,"I cant even begin to express my disappointment. What was supposed to be a trip to remember turned into a nightmare all thanks to JetBlue. Not only did they cancel our flight at the gate, but when I called to inquire for a refund/credit, the agents lied and said my ticket was used and staff marked us as a no show. Will NEVER fly jetblue ever again. They did not even attempt to help us or rectify in anyway",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
9984,Extra charge for small carry on bag,"We travelled with our normal small bags to place under our seats. On the way to Punta Cana, it was no trouble at all. In St Louis, they let us board with no questions asked. On the way back from Punta Cana 0n Feb 5th 2024 before we boarded, we had to put our bags in a very small measurement holder. When it didn't fit completely, they charged us $99 to take it as carry on. I spoke to the gate manager #810 but he was completely inflexible. It felt like a sleazy trick to get more money out of us.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
9985,Vuelos puntuales,"Excelente servicio, y lo mejor es que ofrecen puntualidad en sus servicios. Personal atento y buena comida de Lima a San José.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
9986,AS EXPECTED,"mostly on time, no real highs or lows. they just do there job. in today's world you cannot expect more.",SouthWest,trip_advisor,['NA']
9987,Horrible experience. 1st and mast tkm,"Worse than BOA! I thought there was no worse airline than Boa but BOA is the premium service of Avianca. 1. Always late and never take responsibility. They messed up our flight coming from MIA and coming back to. 2. Seats not reclinable, very uncomfortable and hard seats. 3. Barely any assistance in the flights, don't check if people are wearing seat belts. 4. They charge for food in the plane... this I've haven't seen in an international flight...also the food is just snacks or cheap food that being sold to triple the price. 5. Help in desk is no help at all, they repeat as parrots to connect with someone over the phone to get an official complaint. 6. Not safe at all for baggage... they destroyed my bag and didn't get not even an apology or a reimbursement. This was the worst travel experience. If you're traveling with kids it's even worse. 1st and last time using Avianca I don't even want to put a foot in Colombia. Tsa threw away our over the counter medicine for our children.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
9988,Just as Trash as always,You have to pay for every service on flight (including Wi-Fi ) Was late to my connecting flight. And it’s open seating so if your last good luck. your going to be stuck sitting between two humongous gremlins.,SouthWest,trip_advisor,['Responsiveness']
9989,Unaccommodating to those traveling with a disability,"I booked a flight with United last minute to travel for a work trip. I fly often with my ESA, have all of her documents, and have flown Delta, American, Southwest, JetBlue and Alaska. Every airline has been accommodating, helpful and welcoming. United instead chose to force me at checkin to get on a call with someone from the support desk to go over and email all my papers through, when the person at the desk confirmed I had all of my paperwork. As someone with a mental and emotional illness the stress and trauma of having to go through all of this while many others are behind me trying to get through their check in process was horrific. They would not let me fly with my ESA instead charged me a pet fee and forced her to sit on the ground in the cabin. Neither of us has ever flown like this. I’ve never been so disrespected and discriminated against while traveling first class with my ESA. I’ll never fly United again. Their customer service is non existent.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
9990,Long stopover,"The stopover says 10 mins, it’s a lot longer, but your on your way to the Galápagos, so what is there to complain about,",Avianca,trip_advisor,['Responsiveness']
9991,Shocked at the two recent flights with this airline,"Both our flights going and coming were delayed with no reason given which started and ended our vacation with frustration. The planes themselves seemed very old, the bathrooms were not great and the flight attendants kept bumping into my pour husband who ended up with a sore shoulder after our flights. They seemed unorganized. We very likely won't be flying with them again. However, the times they fly are very convenient.",Emirates,trip_advisor,['Responsiveness']
9992,don’t use spirit ,This is the worst airlines I have ever been on. My flight was delayed by hours and if you board the plane then you are not eligible for a refund. DO NOT GO ONTO THIS AIRLINES,SpiritAir,trip_advisor,['Reliability']
9993,Unsure,"The staff to care for handicapped people were great, however the stewardess’s could have some skills to be worked on and also the people checking you in at the gate, need to be taught the words yes ma’am or sir and thank you, maybe they all had a bad night",JetBlue,trip_advisor,['Responsiveness']
9994,Great Flight Again,"Again a good flight , check in was a little slow this about 25 min,s , set were OK , the crew on this flight a bit slow , but all in all a good flight",Emirates,trip_advisor,['Responsiveness']
9995,AMAZING EXPERIENCE,"I'm going to make this short and sweet. Jetblue is my absolute favorite airline out there. every time I need to make changes to my flight the accommodate in ways I didn't think existed before. Sometimes even not changing anything at all or even getting credit bank on a flight i don't use to use in the future. Do you remember when airline used to do this to all classes? well, JetBlue does it still!! Every time I fly with the everything goes smooth and pleasant. You really pay your money's worth and ticket are always affordable. sometimes I rather pay a bit more just to avoid trouble. This is why I never flight spirit! I keep giving them good reviews always so please don't change !!!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
9996,Visit to Vail,"Both departure and return flights were on time. Planes were clean, plane crew was courteous enough, ground counter crew at Denver airport not so much-actually a bit dismissive, but the fares were great. Had to pay for carryons yet all in all still reasonable.",FrontierAirlines,trip_advisor,['Responsiveness']
9997,"Excellent Service, until they left my bag in Newark","Deciding to get away from the stress of England's winter weather, we decided to get away from it all in Cancun. Originally we were going to Florida, so this was a hastily arranged change of destination. United Airlines had business class flights available, with a stop over in Newark New Jersey. The check-in was good. The business class cabin was roomy and the equipment available in the cabin was extensive. The entertainment system was impressively varied and kept me fully occupied during the flight. The food was uniformly excellent on the flight and champagne was flowing. The cabin staff were very attentive and we were well looked after very well during this flight. We got to Newark and the immigration process was better than Miami airport the year before. As usual for all passengers transiting through almost all US airports, we picked up our suitcases and walked to the bag drop off point. My wife decided, without thinking, to remove the sticker on her suitcase. Little did I know the knock on effect that decision would cause me once I reached our final destination. I dropped my suitcase off and we went to one of the customer service desks to get a replacement sticker for her suitcase. They issued us with new tickets and a new sticker for her suitcase and dropped the suitcase off. I don't understand why American airports don't have international transfer facilities, like many other airports around the world. The fact you have to go through the full arrivals process again is incredibly annoying and wastes a lot of time. Anyway, the business lounge for UA in Newark is incredible. The food and service was impeccable and the friendly staff couldn't do enough to make us feel comfortable. We were seriously impressed. The flight to Cancun was on a smaller aircraft and, like most short haul flights, had no entertainment onboard and the food was adequate. The staff were very friendly. On arrival in Cancun we waited to pick up our bags. After 40 mins of watching many suitcases getting picked up, including my wife's, I realised my suitcase was not there. I spoke to the UA baggage manager and got a serial number to track the case (no pun intended) number. I had used the new ticket issued at boarding and UA's system was showing I had not checked in (using the old ticket which was referenced on the sticker on my suitcase), so my suitcase wasn't loaded on to the flight. Despite constant daily calls to the airline and assurances and promises that the bag would be delivered the next day, it took my wife to e-mail the CEO and director of Customer Services at UA to get the bag delivered. To be fair to UA, once the case was escalated, the suitcase arrived at the resort within 14 hours and I could finally start relaxing and enjoying the holiday. It did take over 3 days to receive the suitcase thought and during this time I spent a lot of money on clothes at the resort. On returning to the UK I put a claim in and this was promptly paid. Overall, if my suitcase had not had a holiday itself in Newark, I would have rated the airline experience as excellent. The service on the flights was great and the exceptional quality of the buisness lounge in Newark is something to experience. I would recommend United Airlines to anyone wishing to fly business class.",United,trip_advisor,"['Tangibles', 'Assurance']"
9998,ZERO stars,Is ZERO stars even possible? 4 hours on the tarmac with VERY LIMITED information. Nothing. For less than half an inch of snow? With all other planes taking off and landing. Who the hell of a mass of inept are you guys? I'm 100% sure you did anything possible to save money on our patience. ABSURD! FLY ANY OTHER COMPANY BUT THIS ONE!,United,trip_advisor,"['Reliability', 'Responsiveness']"
9999,Return non stop flight on Spirit,"First time trip with Spirit and the return trip went very well like the initial trip. Only bad thing was a very rude desk clerk in Las Vegas. All the other Spirit employees we dealt with were very nice. Flight was on time. Quck flight to Ft Lauderdale. Seats are terribly hard though. Everything costs even water. I would only fly Spirit if it is a short flight. Also, in Las Vegas everything is automated. Check your sef in at the airport and check your own luggage in and weigh it and put it on the conveyor belt. Interesting. Recommend you pay the extra for an ""exit row"" seat",SpiritAir,trip_advisor,['Responsiveness']
10000,Hiring process of Emirates is not fair in India - FrankFinn is screening partner,When will Emirates directly take interviews in India for Cabin Crew? Especially for Male Candidates? FrankFinn isn't really giving chance to the people who are outsiders (not someone who has took a course in their institution) Kindly guide ✈️,Emirates,reddit,['Responsiveness']
10001,Great experience!,"First off, I want to say that all of the employees at Indianapolis International Airport were very polite and helpful! Everything went smooth all the way through. As far as Southwest goes, it was a great experience as well. The plane boarded in an orderly fashion and the flight was on time. The attendants were very nice and quite funny. WiFi on the plane is great and the seats were comfy for me (5’7”). I will be using Southwest as much as possible!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
10002,Pleased with Allegiant,"We had a very nice flight with Allegiant. The flight actually left 15 minutes early. The plane was new and clean. The staff was courteous and good sense of humor. Of course you pay extra for carryon, but that was expected. You don’t have to pay extra for seat assignment, as it is free if you wait till check in.",Allegiant,trip_advisor,['NA']
10003,Comfortable cross country flight,"We were able to fly SFO to Fort Lauderdale overnight in comfort without problem in time of day arrangements at the airports leaving or arriving. Unfortunately there was a problem at SFO coming back and the flight couldn't take off from Ft. Lauderdale on time. We were delayed 6 hours, but were provided snacks and a comfortable waiting area to bide our time. Jet Blue also has the best amount of USB ports in their waiting areas.",JetBlue,trip_advisor,['Responsiveness']
10004,Can’t choose seats for in-laws,"My in-laws are flying back to Eastern Europe at the end of February. The best flight for our needs is through JFK, so my wife and I booked them on that flight and purchased separate tickets for us to go with them only to JFK to make sure they don’t have issues and can get on the international portion ok. My wife and I can choose seats on the app no problem but the in-laws conf# gives an error. I reached out to JB through FB messenger (since they want to charge for phone and chat) and after confirming the information, the agent stated the ticket wasn’t theirs so we won’t be able to see things online, but can check in at the airport. I asked whose ticket it was and they stated Turkish. I’ve traveled overseas through codeshare programs before and have never run into this. If I have a JB conf#, to me it’s a JB ticket. Is she right, or wanted to get rid of me? I’m concerned my in-laws may run into issues and they don’t speak English so I’m trying to get this sorted out beforehand. Note: we also had issues with the final leg of the Turkish portion as the destination airport’s IATA changed from KIV to RMO on 1/18. We called Turkish and were able to get seats for their flights but they advised talking to JB for the first flight.",JetBlue,reddit,['Responsiveness']
10005,Surprising Improvement Over Past Experience,"Prviois flights with Allegiant have been problematic, but this trip was very well handled. The newer Airbus 320 planes are comfortable compared to the old 737’s they used in the past.",Allegiant,trip_advisor,['NA']
10006,Excellent,"No delays, very communicative, Excellent trip. On time. Seats are comfortable , everything was smooth .",SpiritAir,trip_advisor,['Reliability']
10007,Worst Airline I've ever encountered,"We booked a flight from ohio to Tampa for our carnival cruise. We were supposed to leave at 7:30am and arrive in Tampa at 9:30am. That's a 6 hour time gap before we would have to be on the ship. We arrived at the airport at 4:15am was at our gate by 5am and the flight was delayed until 8:30am because a flight attendant called in sick. Then an hour later after they couldn't find a replacement they delayed until 1:10pm which caused us to miss our cruise and are now out $2,000. We were offered $100 vouchers for our seats if we volunteered not to go but then when we asked how to they didn't have any left to give. So that's $500 more we are out because they will not refund a flight unless its cancelled. By far the worst company ever, terrible customer service and rude flight attendants. never fly a allegiant",Allegiant,trip_advisor,['Responsiveness']
10008,Terrible,When U go to the counter they are going to charge you it says at the top check bags here and then there are signs that say agent assistant it doesn't matter what line or what person you go to they are going to charge you if you open your mouth and say one word even if you pay for a bag online they are still going to charge you I will never ever write Frontier again and they were terrible when it came to getting my bag it took so long for me to pick up my bag at baggage claim Frontier for me is a no,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10009,My 5 hour wait,"My flight was 5 hours delayed and my 10:00 PM arrival back home, turned out to be 3 AM. Getting up for work at 6:30 was a bear. Not sure I will fly Allegiant again.",Allegiant,trip_advisor,['Reliability']
10010,Visiting back home,"Great trip. The flights were great. With the Allegiant credit card, you can board first, get a free drink.",Allegiant,trip_advisor,['Tangibles']
10011,Inexpensive Travel,It was just what I expected. The best price and transportation to and from a specific location. Non Luxury accommodations at a very reasonable price.,SpiritAir,trip_advisor,['NA']
10012,Great service,Great service . Quality airline . Def best business class . Food excellent . Chauffeur service is a great asset .,Emirates,trip_advisor,['Assurance']
10013,"Short, comfortable flight from DC to Jacksonville, FL before Christmas","Was heading to Florida for the Christmas holiday and flew on the afternoon of Dec 23 (a Sunday) from DCA to JAX. It is a fairly short flight, and therefore a smaller jet. We left and arrived on time and I was very comfortable in coach, especially since I had no neighbor. As always, JetBlue offers free WiFi, a good onboard entertainment systems, drinks and a selection of above-average snacks, including Terra chips, which I am a big fan of.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
10014,Restaurant in JFK Terminal,"30 bucks for a cheese omlette, 4 slices of undercooked bacon and coke? And fake eggs? Bring snacks...as anyfood at the JetBlue terminal is overpriced and $$$...they should be ashamed. And the service is terrible.",JetBlue,trip_advisor,['Responsiveness']
10015,Flight from Chicago,"This has to be the weirdest flight I've ever been on. They KNEW before taking off there were terrible storms in Raleigh. Flight there was fine. We hit Raleigh, there are terrible thunderstorms and tornado warnings. We circle the tarmac like 5 times. We get detoured to Norfolk. Yes, Norfolk VIRGINIA. We land with no idea when we will be leaving. Everyone needs to use the bathroom. All at once they tell everyone we need to leave, storms coming there. When everyone sits down, the pilots proceed to go use the bathroom. WTH!!! We finally make it to Raleigh, two hours later. I can't blame storms on the airline, but they should have delayed the flight for a couple of hours and this wouldn't have happened.",SouthWest,trip_advisor,['Responsiveness']
10016,Lovely,"Fly with Emirates long haul a few times. The service always good; on ground and in air. Staff were professional, seats comfortable. This is one of the airline I keep coming back for.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10017,The Best,"The A380 800 is very comfortable and extremely quiet, the crew couldn't do enough for you, the food was better than the average and the in flight movies were superb. Apart from the odd screaming kid ( parents fault ) not the airline the overall experience was excellent.My most expensive flight KLM to Osaka (747) first class upstairs was on a par to our flight to Dubai.",Emirates,trip_advisor,['Assurance']
10018,Smooth flight....best ever!,"This flight is approximately 2 hours and we have the option of choosing departures from Lexington, Ky or Knoxville, Tn. We are closest to Lexington so we departed there on January 26 enroute to Punta Gorda, Florida. We spend several weeks in Naples, Florida every year during the winter months. This flight was actually the best flight I have ever experienced. The pilot did an excellent job flying this plane. Smooth as butter! We recommend Allegiant Airlines!",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
10019,Spirit,"Honestly I like their airlines, as long as you’re there early to the airport and have a checked bag that’s 40 lbs or lower, you should be good and shouldn’t pay more. If you have credit with them they update your seats for a bigger better seat if they’re available. Flight attendants were super nice and helpful. There carry on are pricey which I didn’t like but so far, I give it 8/10",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
10020,Excellent Business Class,"Paris to Dubai, then Singapore, Kuala Lumpur and Penang. And then the same all the way back to Paris. The A380, from Paris to Dubai is just fantastic. The personnel, the bar, the meals, the wines, the movies, everything, absolutely everything. From the moment you go to the lounge 'till the moment you get off the 'plane ... to catch another one! I much prefer the A380 rather than the Boeing 777, even though business class, it just doesn't compare to the A380 for me. Went business class with Etihad and Oman too. But it's thumbs up for the A380. The Emirates personnel on board have always made me feel so special. Every time. Will try First Class one day .... one day :)",Emirates,trip_advisor,['Assurance']
10021,SW no more peanuts but a great value.,"I fly 2 to 4 times a month. My first choice is always Southwest. The fares are reasonable, planes always clean, descent wifi, and the people that work for SW are excellent. It has been rare to have a SW employee act short or unpleasant. All things considered, I always have a very good experience flying Southwest.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10022,Air Canada must take serious tests into choosing their employees wisely,"I had the worst experience ever. I was on a journey back home and had lots of stress so I needed my travel journey to be smooth. As I arrived at the check in assistance in Winnipeg to begin my journey Kim the agent greeted me so poorly and spoke with so much attitude and disrespect. She was so inpatient and asked me to speak only when told to. Kim is the worse agent at the desk in Winnipeg, Mb and a very bad agent to be in the Air Canada team. She had given me terrible service and kept me standing with her for an hour. She was not trying to Understand my problem but rather give me uneccesaary information . I almost cancelled my whole trip and was in tears because of how I was treated by her. My flight was delayed from Toronto and she kept asking me to call the call center for interruption in flight rather than try to get me into another flight or give me a better solution. Im very very very disappointed in Air Canada to have such a unprofessional member on their Team. Kim should not be allowed to work at the desk as she does not have a positive attitude or a good work ethic.",AirCanada,trip_advisor,['Responsiveness']
10023,Early bird check in,Absolutely 100% NOT worth it!!! We paid for two early bird check ins from St. Louis to Phoenix….B10 and B11 outbound and B07 and B08 return. If you want to pay an extra $50 each way for two round trip tickets in the B boarding group be my guest! Never again will we pay for this extra money maker for southwest. From now on I’ll just wheel my wife down to the gate in a wheelchair and board first!,SouthWest,trip_advisor,['Responsiveness']
10024,Good Service,A decent flight. The seats were comfortable enough. The service even in economy class was friendly and efficient. There were stewards and stewardesses from a wide variety of countries.,Emirates,trip_advisor,['Assurance']
10025,Third Class service for Business Class Passengers,"First of all your team didn’t ask Arvind’s opinion, they simply forced him to accept that option because you offered him only one that option. My concern is when Delhi – Toronto flight landed before time and the Toronto-Winnipeg flight boarding hadn’t started, why he was not allowed to board. He requested your complete airport team, just allow him to board in Toronto- Winnipeg flight. No one was taking responsibility, just throwing the ball here and there. Better you improve your services and treat your passengers well, especially business class. In my last email, I also raised the issue about the meal in the business class waiting Lounge, and how a business class passenger eats rice without veggie/curry, there was no veg meal. You are charging a high cost from the passengers, same way passengers also expect good service from you. Just put yourself in Arvind’s shoes, he traveled 17 hrs. and 10 hrs. waiting at the airport because of your team’s carelessness on top of this without any meal. I am giving your 30 days’ notice to solve this issue or the next note will be from my Lawyer’s office.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10026,Southwest Airlines,"The Flight attendants were awsome, they paid attention to the passengers and they did everything to make the flight comfortable. They even smiled when dealingwith the passengers. And the prices were more reasonable than other carriers. I had to change my plans and it was not a problem when re booking my return flight.",SouthWest,trip_advisor,['Responsiveness']
10027,Air Canada are awful,"We were on a three leg flight from Canada to Heathrow and the middle flight from Vancouver to Montreal was delayed delayed delayed and then eventually cancelled. We were rebooked onto a direct flight leaving over 24 hours later which meant trying to (along with a plane load of people) find overnight accommodation. They’ve weaselled their way out of paying any kind of compensation for the flight and even though I’ve put a claim in for the accommodation they seem to be ignoring that as well. They’re incredibly difficult to contact, the food was the worst I’ve ever had on an airline and basically I won’t be using them ever again even though we’ll be doing the same journey numerous times in the future. Just avoid like the plague I would say.",AirCanada,trip_advisor,['Responsiveness']
10028,"No Refund on Check-in Fees, when Check-in Wasn't Needed","JetBlue refused to refund 2 $30 check-in fees, when it turned out I didn't need to check-in any luggage.",JetBlue,trip_advisor,['Responsiveness']
10029,Worst Airline Experience in My Life,"After having cancelled our original flight 3 times, we finally made it to the Ohare airport to catch our connecting flight to Springfield. The flight ran late so we had to sprint across the airport through different terminals... only to find out arriving at our gate the, the plane doors had been closed. We were told on multiple occasions that the gate agent knew to hold the plane. After all the hassle of running for no reason, we then had to rush and to baggage and try to get our bags off the plane we were supposed to be on. Terrible communication. Terrible service. Also, no snacks were provided. Never flying with United again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10030,Complete disaster,"Arrived 3.30 am for 6.00 am flight to be informed flight was cancelled. Were at Terminal C - only facility is a Dunking Doughnut stall. Queue to be re-allocated and were informed we were on the 6.30 pm flight (there were 3 flights that day before the 6.30 one we were on). Also, paid for seat allocation - no longer applicable. Average age (wife & I) is 79, I asked whether they thought it reasonable that we wait 15 hours in the terminal with no facilities (not even seating). The response was - ""we have no choice - allocation to alternative flights is in alphabetical order"" (our surname start with a 'Z') ""if you do not like it - you can have a refund"". After asking to see their boss - and getting the same response from 2 further employee's I finally got to Ros..........she sorted it all out in 10 minutes and we flew out at 10.50am............thanks Ros without your assistance I think we would have walked out in disgust.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
10031,Worst experience ever,"Worst airline in the world. Bag fees are ridiculous Customer service 0/10 very poor Rude, seats very uncomfortable. Not recommended.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
10032,Indianapolis - Paris,This is a very convenient and good flight. No hassle with transfers at major US hubs. This flight is not every day. It flies to Paris 1 day and returns the next. No flight on Monday.,Delta,trip_advisor,['Responsiveness']
10033,Excellent,A great business class flight to Toronto - the seat/lay flat bed was really comfortable. The staff were all fantastic and the food choices were great .,AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10034,Delta Airline Customer Service in action,"a flight is a flight. The problem isn't the plane nor the pilot. Its their customer service. Let me sum up calling about a cancelled flight and not being able to check in on the re-booked flight. First, flight was cancelled day before travel. Used Delta's system to book next available flight. Next day tried to check in, but couldn't. 2.5 hour wait on phone so opted to use their online message system. 40 minute wait on message system. Helped by someone, but requeued to a different service office. Two people were clearly on the message chain as if to help, but didn't do anything. they requeued me to their own office, 180 minutes wait. Thanks Montreal and Tara. What accountability exists for their online message system to get assistance? None. So back to 2.5 hour wait for phone assistance.",Delta,trip_advisor,['Responsiveness']
10035,DO NOT EVER FLY WITH FRONTIER! THEY WILL LEAVE YOU STRANDED!,"Frontier caused me and a few other passengers to be stranded in Florida for 2 days because they cancelled two flights on us back to back and would not help us get a new flight back to Cincinnati. They no longer have a customer service number, so you’re resorting to texting them through whatsapp. I spoke with multiple representatives, and they tried to lie to me and say that the flights weren’t cancelled but only were delayed when 1) clearly they were cancelled and 2) I had proof they were cancelled. They caused me to have to get a hotel room for 2 days, call off work, and get an emergency ticket with delta to get back to Cincinnati. They were unwilling to help with additional charges that were made because of decisions they made. DO NOT EVER FLY WITH FRONTIER! They are a scam!",FrontierAirlines,trip_advisor,['Responsiveness']
10036,Customer service,"Hello, I have been flying with air canada since the past 10 yrs. My mother passed away march 9 2020. Couldn't go up right away cause of Covide-19. Called in friday 11 sept reserved a flight montreal to vancouver. Had to change due to getting a ride to my sisters in Penticton. Got a great deal, great service when I called back this morning sept 13 2020 to change to flight. Gratitude to Air Canada for for great customer service.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10037,Direct Flight makes it easier,"No real issues, load time was long due to many wheelchair (10+). So we left a little late made up some of thr time in the air. Middle seat wasn't that bad. Take a wipe to clean the tray. You will be surprised how much you will collect. Tv and movies available on App worked well.",SouthWest,trip_advisor,"['Reliability', 'Tangibles']"
10038,Worse than United,"Attempted to fly from Kelowna to Boston via Toronto. US Customs went home. Air canada pilot says it’s “out of their control”. Yea ok.. what about the 2.5 hour delay leaving with no weather or mechanical issues? Only info is “additional preparation time needed”. Given 6am departure next morning (in 7 hrs) and luggage went missing. Called customer service and after 30 min hung up on. Another call answered after 65 minutes Oh and flight out fromVancouver, they asked for luggage volunteers at the gate. Hey I’ll volunteer. And guess who’s luggage gets left behind? Yep everyone who volunteered their carryon. Way to set a bar lower than United.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
10039,Know before you fly...,"I would like to preface this review with the fact that we had no idea what Frontier was before being placed on one of their flights by Expedia. Our flight to our destination was with a different, normal fare airline, and as the return tickets were similarly priced we had no inclination that it would be a very low-cost airline we were placed on. So we totally weren't expecting to a) pay an additional $80 per HAND BAG because that wasn't included and b) not even be offered a glass of water on the flight (pack your own snacks folks, their prices were astronomical for a bad selection of food and drink). Now, those things are part of flying low-cost, so we'll take the blame for not having double checked the quality of airline before accepting the fare. BUT that's not all that was wrong! First off, boarding the flight was a NIGHTMARE. It was disorganized - the cabin crew were sitting chatting away, then when someone finally told them the overhead bins were messed up they just started grabbing people's things, moving them, and violently slamming them into compartments. They then meandered around the plane asking people if other passengers were going to come or if we should just leave... After that fiasco, we're off, and wouldn't you know it but one of the attendants just could not keep his mask over his nose. We're all sitting there being threatened with the no-fly list if masks aren't worn properly yet their crew ignore this regulation. What sort of example is that to set? On top of that, the plane was clearly not disinfected or even superficially cleaned before our flight. There was trash on the ground, and trash in my backseat pockets. Gross. Finally, the flight was super rickety. We thought ""oh no, super old plane"" because it looked it! There were no power outlets, no in-flight entertainment (not even the drop-down for everyone like most cheap flights have), the AC seemed to be on the freezer setting, the inside of the plane looked dirty and worn, and when the wheels came down the plane shook and groaned like they were going to fall off. This was after the plane became a fog room during take off (the AC blasted so much fog that you couldn't see the row across from you and the cabin crew had to make an announcement 'Don't worry folks, it isn't smoke.'). So, imagine our surprise when the captain comes over the speaker upon touch-down to proudly proclaim that we were flying on a new, four-month-old, state of the art airplane! He also went on for awhile about how much the plane retails for (why would we care?), before saying he hopes we all book with Frontier again - which was greeted with a lot of disapproving shouts. So, yea, think twice before flying Frontier, especially if you are immunocompromised or vulnerable in Covid times/have severe allergies as they clearly do not care at all about hygiene or passenger health safety. And if you do choose to fly with them, make sure you're prepared for discomfort and being charged extra for everything.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
10040,Best Airline to travel when to get to your destination is a Must.,"I was traveling from Atlanta to Cancun, my Fiance from Colombia to Cancun, her arrival time was at 4: 30 pm same as mine, my fly was delay 1 hr, so I did get there just 1 hr late which wasn't that bad, but I imagine if my flights were canceled? like some other Airlines do? that could end up a mess. this is the first time Delta Delay a fly on me. OF COURSE, THE WAYBACK WAS JUST FINE AND ON TIME.",Delta,trip_advisor,['Reliability']
10041,Terrible Experience,"So far we have had nothing but horrible experiences with this airline. Multiple missed flights due to their poor and slow customer service, very rude staff in the IAH in Houston at the check in stations, and missed flights due to them boarding people without covid results. On top of all of that, it's confusing getting to your proper flight, especially when they change your flight without telling you until it's close to time to board. I definitely suggest never using this service, they are cheaper for a reason.",United,trip_advisor,['Responsiveness']
10042,Great Price!,"As I searched for a flight to Charlotte, NC, I realized that Concord airport was just 20 minutes away and that Allegiant flew there. Wow what a difference in price from American Airlines. The cost was more than 50% cheaper! Yes it is a no frills airline but for a two hour flight who needs frills? They do charge for luggage and/or a carry on. Flight was on time, plane was clean, crew was friendly enough and it was a smooth flight. If you're flying into the Charlotte area, check to see if Allegiant Air departs from your departure area. Thumbs up!",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
10043,Absolute LIARS,"I booked a quick celebration get away to Las Vegas 01/13/24-01/15/24. The flight on 01/13 was cancelled due to weather which I completely understood. We were rebooked to 01-14 at 11:00 am and decided to go for just one night. That flight was delayed 4 hours after we got to the airport! We almost missed out 7:00 p.m. show, but made it. We were to fly out the next day at 2:50 p.m. As we were leaving the hotel to go to the airport I received a text that the flight was cancelled. I called Southwest and the representative said she showed no reason for the cancellation and the soonest she could get me out was late the following Wednesday. She said I should submit a claim for reimbursement for extra hotel stay flight out and other expenses due to the cancellation but they will not reimburse for lost wages. I had to pay double to get on a Spirit flight the next morning so I could get home. I did everything THEIR representative said and Southwest still has no reason for the cancellation but will reimburse NOTHING!! They gave me $100 voucher toward future travel and refuse to have any contact with me. I filed a complaint with the BBB that made 3 attempts to contact them and they ignore them. I have been a loyal Southwest customer for decades. I've had issues in the past that didn't always get resolved to my liking, but I understood. This one was beyond awful! They had no reason to cancel, then tried to make up reasons in emails you can't respond to. After being told to send in everything they will reimburse NOTHING and it cost me so much more than I was even asking for. They won't respond to any complaint because they are wrong and have lied. I hope everyone reads this!",SouthWest,trip_advisor,['Responsiveness']
10044,Cancelled my flight and provided alternative flight next week,"On 27th Feb,23, I had a flight from Orlando from LGA. My flight was cancelled by the airline just 2 hours before the departure and had the audacity to suggest to reschedule the Monday flight to Friday. How can you even suggest to rebook the flight for 5 days later even when seats were available for other similar routes?",FrontierAirlines,trip_advisor,['Reliability']
10045,Terrible experience,The flight was delayed twice and we had to stay at the airport for the whole night. I was so sick that day but I could not go home.,AirCanada,trip_advisor,['Reliability']
10046,New Again,"After many years, I am breaking up with Southwest. I started to fly SW 20 years ago, as the only direct flight from Ft Lauderdale to Nashville. I upgraded to Business Class on both flights. On the return flight, we had boarding numbers 3 & 4. By the time we boarded, there were 25 seats already occupied including three of the six-row 1 seats. The seats are brutally small and once the person in front of my seat put her seat back in a reclined position, I spent two hours staring at the top of her head. JetBlue has started flying the same route and may cost more, but at least I'll be treated like a human rather than cattle.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
10047,ABSOLUTE WORST SERVICE IVE EVER ENCOUNTERED BY A BUSINESS,"Our originating flight arrived late at ATL. We, 3 adults, one minor, and 2 infants, ran to our next boarding gate and arrived 15-20 minutes prior to departure. At the gate we were denied boarding and they said ""our seats were taken"" and the gate agent shut the door to the plane in our faces. We were directed to the Customer Service desk for Delta in ATL. There were a number of travelers in who missed their connecting due to the late arrival so after 2 hours of standing in a line we reached the desk to be assisted. HOWEVER, they had no intention of assisting. We were offered $100 in meal vouchers but all concessions were closed and vending machines dont take vouchers.... were told the next available flight wasn't until 2 days later and wed have to fly stand by.... They couldn't guarantee our seats. When we mentioned the DOT guaranteed DBC, or ""Denied Boarding Compensation"", the representative threatened to cancel our previous reservation and deny our flight out on any and all Delta flights. After calling and talking to Customer Service on the phone we recieved a flight via American Airlines for the following day, without any hotel or transportation compensation. I HIGHLY RECOMMEND noone gives this abhorrent company any more money. I cannot believe the level of disgust and disgrace I was afforded by their staff.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10048,Much better than expected ,"I was pretty impressed with United. Polaris business class on the 787 was very good, and the staff were friendly and helpful",United,trip_advisor,['Assurance']
10049,Vuelos económicos y confortables pero vi un acto de discriminación,"Volé de Houston a Lima con escala en El Salvador. Tuvimos una demora de 3 horas en la escala en El Salvador. No nos dieron mayor explicación de la demora. Dijeron que nuestro avión había ido a mantenimiento. Debíamos de haber llegado a Lima a las 2:00 am y llegamos como a las 5:00 am. El aeropuerto de El Salvador es bastante incómodo para una escala tan larga, no hay sitios para comer cuando ya es tarde, los baños tienen muy mal mantenimiento y el aire acondicionado no funciona en forma adecuada y el calor es bastante apreciable. Es la primera vez que tengo una demora en la escala en El Salvador. Siempre es una hora, por eso prefiero ir por ese aeropuerto en lugar de hacer escala en Bogotá. El servicio a bordo bueno, lo único que en el viaje de Houston a El Salvador tuve de compañera a una señora mayor que resultó que no sabía leer ni escribir, se le veía humilde y la persona de abordo (Guillermo) no fue nada amable con ella. No quiso subirle su equipaje de mano al compartimiento y la obligó a ponerla debajo de su asiento a pesar de que había suficiente espacio en los compartimientos de equipaje . No le proporcionó manta ni almohada y tampoco la quiso cambiar de asiento a pesar de que el aire acondicionado de su lugar no se podía apagar y la señora se moría de frío. Había un lugar libre al costado de nuestros asientos; pero Guillermo se negó a cambiarla de sitio. Otra pasajera tuvo la amabilidad de cederle su mantita. Tampoco le proporcionaron asistencia para llenar su formulario de migraciones y los pasajeros la tuvimos que ayudar en vista de que no sabía leer ni escribir. Es la primera vez que veo esta discriminación en un vuelo de Avianca. Tengo muchos años viajando con ellos, he ido y vuelto de Washington DC, Boston, Cusco y otras ciudades en el Perú. Creo que estas situaciones no deberían repetirse. Estoy viajando nuevamente en mayo a Boston; pero ahora volaré con otra aerolínea. Normalmente en Avianca son muy puntuales y con un excelente servicio a bordo.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10050,Great value,What other airline can you book a week in advance and get a round trip for 100 The cokes will cost a few dollars - but under the seat backpacks are free to carry on Service was fast and courteous They were better than on time That’s a great story!!,Allegiant,trip_advisor,"['Responsiveness', 'Reliability']"
10051,Fantastic Flight Experience,"This was my first time flying out of Westchester and it won't be the last. Everything is convenient there; parking (low cost-$12/day), shuttle to the airport (8 min), and no lines in the terminal. That is the advantage of flying out of a small airport. My previous flights were out of Kennedy and that airport is always difficult to get to. Also when I leave from Kennedy I usually need to get a car service that costs me about $350 round trip as an added expense. The flight was a direct flight that was on time leaving and arriving in West Palm Beach. Everything about the flight smooth and comfortable. I usually fly jetBlue as the airline of choice.",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
10052,Find another company,"They threw me around as a rag doll, changing from 1 pm to 3.14pm to 6.59 pm now it’s MAYBE 12.46 am.. the 1 pm and 3.14 left without me, they choose to change my trip from Louisville to Detroit instead of Atlanta, so now my plane to Paris already left and I’m still in Louisville…. Do NOT book anything with this company, their bad on all aspects",Delta,trip_advisor,['Responsiveness']
10053,El placer de volar,El avión era muy cómodo en el espacio entre asientos. El servicio de abordo muy agradable y el personal es muy atento y servicial. El piloto mostró una gran destreza en el despegue y aterrizaje. Es una compañía muy recomendable,Avianca,trip_advisor,['Assurance']
10054,Companion Pass,Am I losing it or did Southwest just extend their companion pass promotion? I swear a notification came across my phone this morning but now I can’t find any information that it is extended? Did anyone else get the notification??,Southwest,reddit,['Responsiveness']
10055,Much Better Than Expected ,"I booked a flight with Spirit because they had a direct flight to Orlando that was significantly cheaper than all of the other airlines. I had heard that “you get what you pay for” but I was pleasantly surprised. Boarding and de-boarding were no different from any other airline. They sat people by their travel groups to ensure middle seats could stay open between those that were not traveling with one another. The plane was clean. The flight attendants were friendly and very professional. The only big difference between Spirit and other airlines is that you pay more to check a bag (but flight was still way cheaper overall) and there is no in flight entertainment. I had pre-downloaded a movie into my iPad so this was no problem. Everything from the ticketing check in to bag drop off to bag pick up was clean, quick, and efficient. I’m happy I chose to fly with them!",SpiritAir,trip_advisor,['Reliability']
10056,We Love Flying Southwest!,"It's always a packed flight to Vegas, so it's important to set your alarm for check in 24 hours before your departure time to get a good boarding position. However, we were traveling with our 3 kids, ages 2, 9, and 13, so it didn't matter so much as Southwest offers Family Boarding (so long as traveling with a child 6 years and under, entire group boards after ""A"" group and before the ""B"" group). It was an early flight and I'm thankful my toddler did well. She fussed a bit because of spotty wifi but overall was good and fell asleep. Though I'm sure getting extra snacks from the stewardess helped too! My older two enjoyed the free in-flight entertainment and watched movies.",SouthWest,trip_advisor,['Responsiveness']
10057,Las Vegas flight,"All the services were great. I found out at the counter that I get free bags service, because I am a veteran. Also priority boarding, I was very happy to receive this extra service from Allegiant. Allegiant flights were out of Austin Terminal South, witch is a small terminal, so it made all flight preparation easier. All went well, had a good flight.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
10058,OK Business Class - Horrible Layout,"Food OK, but not great - service good - but the 1-2-1 layout is terrble. It is designed for privacy of single travelers. If you are a couple, there is a fixed divider that separates you from your spouse. It looks like it could be removed, but the flight crew asured me it could not. There are a lot of people who travel together - why force this isolation?? Won't be flying AC if they persist in keeping this divider up....",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
10059,"Excellent service, smooth flights","We booked travel on Jetblue on 3/8 to Nashville and on 3/13 back to Boston. In the middle of our trip, the Coronavirus issues erupted. I called on 3/11 to see if we could move our flight home (we had Basic Blue). I waited on the phone almost 2 hours, because everyone was doing the same thing, but the customer service rep was helpful and assisted us in canceling our flight and rebooking with the credit, at minimal cost,. I was extremely grateful. Both flights were uneventful, which was great for me, since I am not a good flyer.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
10060,Great Airline - Wish they could give better updates,"Had a 10:50 pm flight back home. Plane pulled away from the gate right on time. However, we taxied out to the runway and circled back near the gate area. We waited almost 15 minutes before being told by the pilot that ""they were running some numbers"". After another 15 minutes we were told that ""numbers"" were determining how much fuel to burn off before we took off. Don't they know the amount required to fly from Florida to Chicago? Seemed odd. Oh well, will continue to fly this airline.",SouthWest,trip_advisor,['Reliability']
10061,They canceled my flight so they could increase prices,"I booked a flight to Orlando for 4 days, used points and credit card, I made sure to use JetBlue credit card, so there are no issues or complications. All seemed fine, it took away points from my account, I didn't get a confirmation, but when i clicked on ""manage flights"" I was able to see my upcoming trip available to view so I thought nothing of it. I went ahead and booked hotel, universal tickets, tour, spent 3 hours looking for things to do and plan each day. Decided I need a rental car, so I logged in to doublecheck my arrival time, to my surprise, points were refunded and flight was gone from ""manage flights"" section. This was weird, because i did not receive any text messages or emails or anything about them canceling my booking for any reason. I called jetblue to see if they can help. They said they declined my credit card 22.40 fee and because of that they just canceled the whole flight. I have 0 balance on that card with 10k available credit, even got charged annual 90$ fee yesterday and i immediately paid that off too. I was told that price increased and now i would have to pay 350$ more and ""as a curtesy they would wave the 25$ fee for calling them""... They basically just decided to increase the price and canceled my transaction to force me to pay 350 more. Their ""JetBlue is dedicated to providing award-winning service"" is a joke, they are as scammy as those car rental companies that charge you extra fee for the car you reserved.",JetBlue,trip_advisor,['Responsiveness']
10062,Flying emirates,"The crew members were very professional.Friendly and always went the extra mile. The flight was neat,chairs, remotes, tv, toilets well serviced. However the food was average.",Emirates,trip_advisor,['Assurance']
10063,DELTA AIRLINES...GREAT SERVICE!!!!,DELTA AIRLINES...Great Service...Many Thanks Again For All Your Help and Customer Service...You All Are Doing Great...Keep Up The Great Work!!!!!!!!!!!!!!!!!!!!,Delta,trip_advisor,['Assurance']
10064,This airline is all about making money and not customer treatment,Delayed 1 hr leaving MSP due to lack of airline stewardess delayed from another flight! Boarding strategy is pathetic Rushed to board the plane on return flight due to a DELTA flight delay On 5.5 hr flight across the dinner hour there was snack crackers (small pkg) offered only! No movie option on the way home for 5.5 hr flight Older stewardess with mean facies that scared my children,Delta,trip_advisor,['Responsiveness']
10065,Not Impressed,"Flight was late and what makes it worse is that JetBlue changes the time and then calls it on-time. So, obviously late it was so late I missed my connecting flight out of Boston. Not much help was provided as the only thing JetBlue did was wave a baggage fee and nothing beyond that. Additionally, the flight crew was not friendly and below average. I am not impressed! Plus, I booked a window seat and did not get one.",JetBlue,trip_advisor,['Responsiveness']
10066,Horrible Customer Service,The people who answer the customer service lines are all over the place and cannot be trusted. If you ever need to call them be sure to ask for their name and try to get them to put notes in their system if they tell you something important. I called customer service because I was supposed to receive a refund and an agent told me the refund had been processed for the full ticket amount on September 11 and that I will receive it in 48 hours. After waiting for over 48 hours I called again and another agent told me that the refund has not been processed yet and that amount I had been previously told was incorrect. Then this agent told me she would send an internal email and someone would get back to me within 48 hours. Obviously they didn't. So I called again and sent another refund request online... this was the third one now. The phone agent told me to wait another 48 hours. I don't get why they can't just be honest with people. It seems like the employees here from management at the airport to customer service agents are all liars. At times I was questioning if this was still Canada because the way this business is run is completely appaling. Air Canada needs to retrain their employees on customer service.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10067,Pittsburgh to Uberlândia Connecting Flights,"So to make this super short, When Booking with United, Do they cover the Costs fully ( Checked bags as well ) for When I have to Take a Different flight company for my connecting flight? I’d be Going From Pittsburgh to Washington, then to SP. Then from SP is where it gets weird. It’s about a 13 hour Layover ( which I don’t mind ), but it also involves me taking a Different company To Get to my final Destination. The Entire ticket seems like it’s all covered from United, but I don’t know for sure and when I asked support they said they couldn’t really answer my question until I booked. So basically what I’m asking, Is my entire Flight covered Under that one ticket, or is there usually separate fees coming?",UnitedAir,reddit,['Responsiveness']
10068,Do not use this airline!,"Waiting at gate for plane to arrive which was late. Everyone received text/email that our onward journey had been cancelled . There was no Air Canada representative to help. All passengers were told to phone the airline but no one could get thru, we waited for over one hour on the phone to talk to to a customer services but the line was cut off. We will live completely on our own at the gate to find overnight accommodation transport until the next day. Air Canada automatically booked us on to United airlines 24 hours later with two further flights to arrive at our destination. When we checked in at United the next day none of our information had been transferred so the ready to travel documentation had not been supplied throughout entry into Canada. Fortunately we had it all on hardcopy paper for the check and staff to see that we had completed it even though our electronica record was still with Air Canada. This caused me who is blind a great level of anxiety. After sending through our expenses to Air Canada we got a response to say that it was not their responsibility for the cancellation of the flight it was out of their head and will not be paying compensation although as a gesture of goodwill we will get $300 a voucher. This is no good to us as we live in the UK and will not be travelling with Air Canada again. Very very very no service the airline is clearly struggling we received a very long email from the President of Air Canada to say how they were struggling and they were making changes to enable a better level of service. With talking with other passengers and people waiting at the airport they all had the same problem with this airline. Also when we did finally arrive in Toronto one of our bags did not. It had been left back in St. Louis. It took two days for Air Canada to return our luggage to us although it was delivered to our door . So if you are intending on using Air Canada you have been warned!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10069,The Flight from Hell.,"If you are flying from Athens, Greece back to Canada I would suggest that you don't take this Air Canada Rouge flight - especially if you are connecting to a destination further to the west or north of the country. 11 hours is just too long. There is no entertainment on board unless you download the AC app before you get on the plane. Unfortunately the acoustics in the Athens airport are so poor, I did not hear the announcement indicating this. Fortunately I was able to watch a movie.over a fellow passenger's shoulder, albeit with no sound. This new trend of having passengers watch movies on their own devices is not friendly to people who don't have a cellphone or tablet or have not been instructed how it operates. After 11 hours of mind numbing hell on this flight,I transferred to a 4 hour flight to Calgary. On this route inflight entertainment was available but any food had to be purchased. This was an altogether miserable 15+ hours of my life, for which I paid a substancial amount.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
10070,Rude staff San Diego frontier !!! Robbers charges for personal items,I flew from Dfw to San Diego I didn’t got charge with personal item going to San Diego. Now from San Diego to Dfw frontier staff charged me even though my personal bag fit right in the baggage sizer. They said some part is hanging!! They didn’t even try to hear me and explained that how come I got charged now! No apologies they all bullied me and threatened that if I don’t pay they will leave me and my co traveler!! Never fly in this airlines ever!! Staffs were rude and unprofessional! No remorse no sympathy !! Robbers!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10071,Worst experience of any Airline,"EVERYTHING that could go wrong went WRONG. Flight was delayed in Dallas; Houston flight left early. They closed the gates and then opened them and let us on, but after that there was a technical problem and the plane had to turn around and land in Houston again. I had to stay the night, missed my connecting flight, stayed another night in Santiago. On top of all that they lost my bag and refused to deliver it to my address so I have to travel 4 hours there and back to pick it up. NEVER book United even if you have to pay more! Terrible Airline!",United,trip_advisor,['Responsiveness']
10072,Not by Choice,"We are not a fan of Air Canada but booked us on a flight because at the time this was the only airline with the flight for our date. We got notices for changes 4x for leaving. No biggy but the last change was a difference of 10 hrs. We had to change car rental agreement bc now we were arriving when closed. This caused us an addtl $500. US because prices had gone up from when we booked. We had to now get taxi & return following day to airport to pickup rental. We also missed a day of vacation. My suitcase arrived damaged. No meals on flight (You could pay with credit card for sandwich). Cookies, pretzels, nuts no longer supplied. Only water, soft drinks, tea or coffee offered. Probably will avoid AC from now on.",AirCanada,trip_advisor,['Reliability']
10073,Basic,My first time flying... It was the best experience ever... I will be flying again soon!! Keep up the good work Spirit!!,SpiritAir,trip_advisor,['Responsiveness']
10074,Horrible customer service,Essentially as close to non existent customer service as exists in the airline industry I flew them once and had such a horrible experience I’ll never fly again,Allegiant,trip_advisor,['Responsiveness']
10075,HORRIBLE AIRLINE SPIRIT,"Not recommend this airline to anybody, bag are 65 dollar per bag only 40 pounds limit, extra pounds 75 more dollar, super bad experience 😑 I did not like nothing about this airline spirit. First time fly with this airline and last.. Terrible, not again.",SpiritAir,trip_advisor,['Tangibles']
10076,Worst feeling ever experience!,"Where do I start? It's as been a week since returning home from my visit to the state. I am so 😡😡😡😡😡😡😡😡😡😡😡😡! Words can't express how I feel. Flying from new jersey through fort Lauderdale to Montego Jamaica, upon arriving home feeling so happy knowing I have alit to try on n alot of gifts for families and friends all that feeling was crash because my bag didn't make the flight from fort Lauderdale to Montego. Disappointed yes I was. Angry definitely, I came home feeling good. Couldn't wait to exit that plain. Just because I wanted to get home n unpacked my bag. Sadly I didn't get do that. Upon speaking to the service personal at the JetBlue counter I was reassured that my bag wouod be delivered to my house the next day, not even a sympathetic call to say unfortunately you will not receive your bag today. Nothing. After sure promise, of sir we have a similarity of the bag in fort Lauderdale as duck ur bag will be sent to ur hone. Worry not. It's been one week since am back home and back at work. Cane hone on January 4, tomorrow is the 10 almost a week since am bank at work and calling JetBlue the wait period is overwhelming, stressful and nauseating. I am so disappointed know I had hight hopes for my items in the bag n yo see all that money I spent to get my work clothes n personal supplies I am dissatisfied! This meeter need to be resolved immediately, I wasn't the only person this happen, I have had other customers who were fave with the same situation. I need this matter to be resolved JetBlue please reach out I need to be reassured n get my bag. I so not taking another connective flight. NEVER EVER!",JetBlue,trip_advisor,['Responsiveness']
10077,Read if you travel internationally!!,"What a terrible airline. How does a transatlantic flight be on 737 sized plane where passengers have to sit for 8 hours on a seat that is terribly uncomfortable. One would think there would a larger plane for Transatlantic flights but with United… nope. I will never fly United again. They have a lot to learn from the likes of emirites, ethiad, Qatar, Singapore airlines but they prob won’t because they only care about cramming more seats in to make more money.",United,trip_advisor,['Tangibles']
10078,Reasonable Service on a packed flight,The flight was full almost to capacity. There appeared to be a lot of Korean students heading home for the holidays. The crew did their best to serve and accommodate us.,United,trip_advisor,['Assurance']
10079,Good trip!,I always enjoy flying on Southwest - I like the light-hearted attitude of the flight attendants and also the lower ticket cost. The biggest perk is being able to check two bags for free!,SouthWest,trip_advisor,['Tangibles']
10080,CANCELING MY SKYMILES TODAY!,"Delta Air Lines 12 hours from Sydney - LAX and 229,000k SkyMiles to upgrade: - power does not work - recline does not work - Wifi does not work - Audio does not work - Allergic to all 3 of the meals and NO alternatives My recompense? 30,000k miles. Never, EVER again!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
10081,Meh...,"Pros and cons. I fly Air Canada for business (Corporation’s choice, not mine). Pros: big roomy seats. Large plane. USB and outlet chargers at each seat. Individual screens for inflight entertainment. Cons: Half the screens didn’t work. They ran out of almost all food before I was served (row 23) I’ll fly it again because I have to, but I recommend bringing your own food aboard if you think you’ll want to eat on the flight. :)",AirCanada,trip_advisor,['Tangibles']
10082,Keep Family with small kids separate for 16 hours flights,"Family of 4 with 2 small kids , they gave us 2 seats far for each other, I called 2 days before the flight, They said we can't do anything, if you need together then you have to pay.. the I requested on counter, They said flight is full we can do much and requested me to talk to Crew member, I spoke to Crew they said pls take a seat and we will figure it out and they did nothing for 16 hours flight it is so difficult to seat apart with small kids , They need just money on to reserve seats, I have never seen such issue on any other international airline , I paid 1000$ more this time to go via Emirates and I got this,, This was my first and last time with Emirates.. Note that I booked all 4 tickets together from Emirate.com, it is not like I have booked 2 separate ticket on different time and asking for favor. They said it is look like computer error but we can't fix it.. It is not error ,They do that purposefully to give us message to pay for reserve seat next time.. No one want to help, everyone was to push the issue to next people , Customer service pushes issue to counter folks and counter folks pushes issue to Crew member and Crew member have no time to talk.. anyway I'm not booking Emirate again..",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
10083,Awful,"Terrible airlines, been double charged for cases at the front desk and the lady at the desk was refusing to speak to us, terrible customer service. Do not use.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10084,Torture Chamber,"While the seat pitch in Jetblue’s economy cabin remains humane, the seats on its new A321 planes call to mind Torquemada and the torture chamber. The seats seem narrower and shallower and the padding almost non existent. It made for a sore derriere. This is a harbinger of the future, sad to say, as these seats remind me of those on Southwest’s new planes.",JetBlue,trip_advisor,['Tangibles']
10085,"It is the worst airline of all times, handsdown","I have consistently been travelling in Frontier because of the price, but now that I traveled in a different airline, I am 100% sure, I am not going back to Frontier. It might be cheaper, although nowadays I find other airlines to be cheaper than Frontier, however its worth paying another 30 bucks, to sit comfortably and without any filth around and reach on time. I have hardly seen any flight getting delayed which is the 1st flight of the day. I am entirely unsure how possibly could Frontier be late every time, and I am speaking facts. And its service is extremely poor. I was sitting with a boot on because of my fractured ankle and was sitting right in front of the desk near the gate but my husband in-spite of reminding them a couple of times about the wheelchair, they started the boarding with the rest of the groups and totally ignored me. Once my husband reminded them again, they said they totally forgot which was strange since I was sitting right in front of them.",FrontierAirlines,trip_advisor,['Responsiveness']
10086,first stop on vacation week,"on time, great flight we did opt for mid cabin, so we had a bit more elbow room. flight attendant had an awesome personality and had a great motivational line before everyone disembarked...choose to be nice today",JetBlue,trip_advisor,['Assurance']
10087,Great service,"The incoming flight was delayed by 30 minutes - Delta kept us informed and we left approx. 30 minutes late but arrived early in Atl. The flight from ATL to RSW was on time and arrived a few minutes early. The service on the international flight was great, the food was much better than the ones we had on other airlines. The only negatives were that Delta is still flying the older planes with small screens and no power on international flights and the TV screens and tray tables were really filthy. I had to ask the flight attendant for wipes and cleaned the tables myself. The seat belts on the older planes are also not as comfortable as the ones on the newer planes.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
10088,Great flight,Apply for the Allegiant credit card and use it to book your flight. By using your card you will always have pre-check option. Plus you will receive points that can be used when booking to save you money.,Allegiant,trip_advisor,['Responsiveness']
10089,Paid for a seat then AC changed it without a reason,"Hey everyone, I bought my mom a flight from YYZ to BCN. She’s going on a cruise with my sister’s family (my sis, her husband, and two toddlers) are on the same flight. I paid $75 for a seat to sit beside my sister’s family. Then a week later AC emailed and said we had to give your seat to someone else, and refunded the $75. My mom called and they said they couldn’t provide a reason for her losing the seat. So now my old mom has to sit alone, and can’t help to care for her grandkids. After my mom’s call, I emailed to complain but AC responded with a template response saying the department I contacted is only for post-flight help. I don’t see any other option that would apply. Any ideas what I can do?",AirCanada,reddit,['Responsiveness']
10090,The worst airline,I fly once a week for work and avoid United by any means!!! Always a delay!!!! Never on time!!! Im forced to fly United this week as it is the only airline going into the airport.. I do not recommend flying.. flew two other times and missed my connecting flight. Terrible customer service as well! And they will change your seat that you paid extra for and clam they changed aircraft! I do not recommend!!!!!!!! I’d do spirit or any other cheap airline before I pick United! (It’s that bad),United,trip_advisor,"['Reliability', 'Responsiveness']"
10091,What a terrible experience - this airline disappointed me,"The service on this flight was appalling, the stewards where unhelpful and indifferent. We had to wait 3 hours after take off to get our dinner. When we enquired about the delay, we where told that because we where seated at the back of the plane we must wait until it's our turn. Ordering drinks was a nightmare, we waited a long time before anyone even came over to ask us if we wanted anything to drink. After asking for a drink it again took a long time to get to us. We where also told that there was no snacks on the flight. Next time I was prepared for this. The stewards where more concerned about having chats amongst themselves, while being loud then servicing us on the flight. A truly disappointing experience form an airline that prides itself on their service. I just thank god that this was an overnight flight, so we could sleep somewhat to get this horrible experience over with.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10092,Horrible Experience,"My experience with Frontier was absolutely terrible. From our first flight out of ORD we waited 1.5 hours sitting on the plane before even taking off due to maintenance. Then on our flight home, which was delayed over 3 hours, they lost our luggage. It has been 16 days and we have no solution still. They promise calls back, they promise emails within 4-6 hours, and they have a call back system that doesn't work. Needless to say all of the promises were not fulfilled and I am still waiting for communication. I have been super patient up until now. I have called everyday for the past 16 days and spent hours upon hours on hold and getting no where.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10093,The Friendly Skies,"The first leg of the Flight the Flight Attendants were delightful, the second leg not so much. Overall it was a great flight.",SouthWest,trip_advisor,['Assurance']
10094,Airline to avoid,With overbooked domestic flights there should be more stringent checks on hand baggage. Passengers board with oversized bags and 2/3 pieces. It is unfair for a passengers who abide by the rules and have no place to put their 1 carry on bag. The aircraft is cramped as it is without having luggage under you seat. Why not give one free checked in bag to avoid this situation. The airlines charge enough as it is.,AirCanada,trip_advisor,['Responsiveness']
10095,Worse businesses class travel with UA,"The worst aviation company I ever flew! I was business class from Philadelphia to Chicago and only offered a snack. Flight crew remained seated for almost the entire flight. Second sector from Chicago to Munich captain of the flight informed us we will arrive to destination airport 15mins earlier, instead, we arrived 30 mins later, I lost my connection flight although, I informed in prior cabin crew and all flights were operated by Star Alliance aviation companies, no help at all to catch my connection flight. Also desemparcation was done simultaneously for all classes. Why to pay few thousands euros and not get the seevices??? Don't ever fly with United Airlines, especially businesses class, better choose a law cost air company and you will be aware in prior for their poor services",United,trip_advisor,['Assurance']
10096,It was just above average,"It was like most major airlines nice up to a point, no food a drink and a cracker, but movies and tv for free so a 4*",AirCanada,trip_advisor,['Tangibles']
10097,"For more information, check out our review guidelines.  Thanks for being part of the Tripadvisor community!  Tripadvisor","For more information, check out our review guidelines. Thanks for being part of the Tripadvisor community! Tripadvisor Support Team Allegiant Air World good flight 748149874 Wonderful.............",Allegiant,trip_advisor,['NA']
10098,Spirit - Cutting every single corner,"It's incredible how Spirit manages to keep finding new ways to show their customers how little they care. From an abysmal check-in experience with a site and app that just fail with no explanation 70% of the time (and the slowest, least competent agents they could find to address this), through tiny, cramped planes used for long international flights, lacking even basics like charging ports (not to mention any kind of entertainment, needless to say), and finally charging extra for literally everything, including _water_. You can really feel the great efforts to which they've gone to cut every single corner. And even where it would've cost them nothing to provide a better experience, Spirit misses no opportunity to defend their reputation as not only the go-to example for a crappy airline, but also _the_ definitive horrible-service company in general. The amazing part is that nowadays you can fly most of the same routes, in the same price range, through other ""low cost"" companies that nevertheless offer top-notch entertainment, comfort, snacks, and even free Wi-Fi. While Spirit remains true to the old school ""low cost"" experience, there's truly no rational reason to ever fly with them.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
10099,Lost Luggage,"Frontier Airlines is the absolute worst! My luggage never arrived to my destination. I filed a missing luggage report and was told I’d be notified when they found my luggage (I arrived to my destination Friday, may 27th - Tuesday, may 31st. I gave them my home address on Monday just in case my luggage were to be found since I hadn’t heard anything. Tuesday I received a call that my luggage was being delivered to my hotel. One problem I was already home! I specifically called them to tell them where to send it. Now it’s supposedly being fed ex and won’t arrive to my house for a week. When I call to speak to a representative I get either “disconnected”, or placed on hold for hours. They literally could have cared less that the completely put myself and son out without our clothes. On a positive note at least I made it to my destination safely in the grand scheme of things this was just a inconvenience and the staff handles this very poorly.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10100,It was a positive experience,"Delta typically gives good service, but things went exceptionally good this time around. Staff was helpful. Food was even good. Flight was smooth.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10101,Spirit airlines,"Prices for airline tickets are affordable, Flight attendants is very friendly and have great customer service. Room on plane is minimal. Not enough room leg room unless you're sitting in emergency exit rows. Poor spirit staff skills. My husband lost his wallet on airplane after 10 minutes from leaving the airplane. We contacted a representative from Spirit immediately. They gave us the run around for 3 hours at MCcarran Airport in Las Vegas because nobody wanted to look. After 48 hours we flew back home and Spirit in Detroit Michigan, contacted us. They told us they found my husband's wallet. Our vacation would not be ruined if only the Spirit staff at MCcarran airport in Las Vegas was willing and showed efforts into finding my husband's wallet on their aircraft.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
10102,Fantastic value!,"We paid $125 for a basic ticket (no checked bag included). Round trip, non stop. Flight was on time. Staff were friendly. The trip was very enjoyable. 8 enjoyed the tv/movie/games that were offered. Highly recommend!",Delta,trip_advisor,['Reliability']
10103,There's NO customer service; it's automated and the choices are NOT inclusive; it's REALLY BAD!,There's NO customer service; it's automated and the choices are NOT inclusive; it's REALLY FRUSTRATING! NEVER BOOK WITH AIR CANADA,AirCanada,trip_advisor,['Responsiveness']
10104,Mixed Emotions,"I have been flying Air Canada for approximately 12 years for business. In the past between Chicago and Toronto and now between Chicago and Montreal. The planes are acceptable as well as the in flight service. What is variable is the gate attendants. The gate attendants in Chicago are outstanding!!! I have flown so many segments that they know me by name and always make me feel welcomed. The attendants in Toronto are also nice. However, the attendants in Montreal are variable. The good attendants will tell you that many are prickly. Some are just horrible, to the point that they make you feel small. Small enough and rude enough to warrant a written review. The message to gate attendants with attitude in Montreal: if you don’t like your job to the point that you are insulting your customers then go find a job in something other than a service industry. You have a choice and so do your customers.",AirCanada,trip_advisor,['Responsiveness']
10105,Normal Experience,Overall not great service by United Airlines. Got delayed from Kona which is not a big deal. Stuff happens in the airline industry and it takes time to fix. Also a small airport so there were few options for the airline as far as righting the wrong. However the in-flight service was subpar on a flight where many people would have appreciated the crew’s best effort. The entirety of the company seems inefficient on many levels. Not saying there is anything wrong with United but there are better options out there.,United,trip_advisor,"['Responsiveness', 'Assurance']"
10106,Business  and pleasure  trip,Booked round trip lax to hnd and I must say the service was more than expected. We were unable to check in online or on the app at the airport the gate agents were very friendly and helpful with checking in. In flight the crew did an excellent job ensuring we were comfortable and the flight was enjoyable. Overall first class service in economy class,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10107,"Delay announced 6hrs before flight time, is boarding time also delayed?","I'm flying in the evening, and in the morning I got an email+text that the flight is delayed 45 minutes. I can see the new flight time everywhere except my mobile app boarding pass. My boarding pass still shows the original flight time and original boarding time. 1. Is boarding also delayed by 45 minutes, such that it's safe to arrive at the airport 45 minutes later than I was originally planning to, even though the boarding pass disagrees? 2. Will the mobile boarding pass eventually catch up, or is it going to disagree permanently? It's already been almost 2 hours since the delay was announced.",Spirit,reddit,['Reliability']
10108,Seating arrangements,"Very disappointed in the fact that when I booked my flights for me and my partner they seperated us in the seating on the flight from Montreal to Fort Lauderdale, but a kind gentleman gave up his seat and took one of ours so we could sit together. Then on the flight from Montreal to Halifax they did it again going home. I guess it's the way they want us to spend extra money to reserve seats to guarantee that you are sitting together. So sad... money grabbing from our national airline.... so sad Air Canada. Nice to know we have an airline we can count on. I will have to rethink flying with Air Canada but West Jet probably does the same thing.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
10109,Lousy experience with Southwest Airlines,"My wife, mother and I booked our flights two months ago for an important family wedding, and were supposed to be at a rehearsal dinner this evening. We were on the road to the airport this morning at 05:30 when we received a text from Southwest saying that our flight departure would be delayed by 3 hours. We, of course, turned around and headed back to the house to wait. After about 50 minutes, back at home, Southwest Airlines flip-flopped the flight back to the original time and we were no longer able to make it back to the airport in time to catch the flight. Southwest offered us seats on a much later flight and we will now miss several important wedding engagements. Southwest representatives were not helpful in offering solutions and compared their unpredictable scheduling changes to owning a car... You just never know if/when it will fail on you. They only offered some discount vouchers for future travel, so we can experience more of their unreliable, disappointing transportation services.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
10110,Worst Airline Ever,"I booked a flight to Trinidad 3 years ago and because of Covid had to cancel as they were not allowing flights in the country, I called Jetblue and they said I can either get a refund or they can put it in a travel bank which I can use at a later date, she said once Trinidad opens back up I can use that money for another ticket. Three years later my travel bank money is about to expire so I book tickets to NY for me and my friend, her ticket was 308 dollars. About a week later Trinidad borders opened back up so I spoke with a gentleman with JetBlue who was very nice and was able to use Maxine’s ticket as well as my money from my ticket and book us the flight to Trinidad, all was well. Then this morning JetBlue emails me saying they cancelled my flight to Trinidad which is absolutely ridiculous. Apparently they are no longer flying to that country as of today. I called JetBlue after waiting 2 hours to get a person on the phone, the woman refused to refund me even though THEY ARE THE ONES WHO CANCELLED, she said all they can do is put it back in the travel bank. That serves me NO purpose as the only place I travel to is Trinidad because that is where my entire family lives, including my very elderly sick parents. I need my money back NOW so that I can go book with another airline. They owe me $683 and I want my money back. I also asked to speak to a manager and she refused to help as well.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10111,Worst experience,"Three cancellations and rebookings, given a flight to Edmonton and now stuck here. Original flight from Cagary was due at 10.55. Latest update is that now will not get to Toronto until 07:30 the following day. Meal voucher 20 Cad$ given after restaraunts closed. No Cadanian Sevice desk in Edmonton T1 so cannot find out what's going on. Absolutly appalling. I guess CA will not miss my custom but I will never fly with them again ( once I get home - hopefully)",AirCanada,trip_advisor,['Responsiveness']
10112,no reconocieron tuptura y sustraccion de elementos en el equipaje,"no reconocen las fallas, los tres aeropuertos que tuve que pasar, en cada uno de ellos el vuelo se demoro + de una hora y ningún empleado tenia información, ni sabían por que puerta debería arribar.",Avianca,trip_advisor,['Responsiveness']
10113,Beware of cheap airlines!!,"My parents both in their retirement age, booked an Couple of tickets through this airline. The tickets are cheap sure, but that does not justify charging parents over $350 for their luggage. Not sure why this airline chooses to charge these Outrageous fees. Especially when my parents are retired and both on fixed incomes. I feel like this airline takes advantage of older people that don't fully understand the language. Please don't fly with this airline. And don't let your loved ones fly with this airline.",FrontierAirlines,trip_advisor,['Responsiveness']
10114,Nice Airlines with nice crew,I’m very often using emirates and never dissappointed with their service even in the economy class. I have in business class for a many times and they treat us very well. The inflight entertainment is very good with many choice. The halal food is also help me as a moslem.,Emirates,trip_advisor,['Assurance']
10115,Sehr gut,Aufgrund einer Verspätung meines ursprünglich gebuchten Fluges erfolgte eine Umbuchung auf einen früheren Flug - natürlich kostenlos - so etwas gibt es in Europa schon lange nicht mehr. Sogar Getränkeservice hat es auf diesem 30min. Flug gegeben. Zu beanstanden ist eigentlich nur der Aufpreis für die Exit Row in diesem A321 - von mehr Beinfreiheit kann hier absolut keine Rede sein...zumindest nicht in Reihe 12 und 26.,Avianca,trip_advisor,['Responsiveness']
10116,Once in a lifetime experience,"In the words of my husband ""the airline has ruined me for any other airline!"" The customer service, the entertainment, the seats, the food, the entire experience is beyond anything you could ever imagine. Incredible lounges, quick boarding, quick deplaning, excellent in flight service and no issues with our luggage.",Emirates,trip_advisor,['Assurance']
10117,DON'T EXPECT TO GET ON YOUR FLIGHT EVEN IF YOU BUY A TICKET!!,"My experience with Frontier was my worst flight experience ever. I arrived on time at my gate with my ticket. When i attempted to board, the woman told me to stand aside because ""I didn't have a ticket"". I noticed this happen to bout 10 other individuals. When the plane was completely full, the staff basically said that we couldn't get on the plane because there was no room and said to wait for a flight at midnight or 6am the next day (the original flight was supposed to depart at noon). The staff was very rude and didn't seem to care at all about what we were all going to do. They just kept saying ""go to customer service"". When i went to customer service it was about an hour wait to more unhelpful rude workers. I finally talked to a person who seemed somewhat understanding. They offered me a $200 flight credit to frontier airlines (a company that i never want to fly with again), and a $10 food voucher (no meal in the airport costs only $10). I have never had such a horrible experience with any company in my life (not just airlines).",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10118,Rude agent Destiny at Atlanta airport Spirit airlines gate 228,"July 16th 2023 ATL airport The gate agent was on her cell phone when I approached. I asked what is the boarding time and she told me to read the sign the boarding time is 7:26. I explained the my phone died and the email said the departure time was 7:26. Darien phone I had to go three gates away the airport was super crowded and I spoke to her young lady that was nice enough to go on the computer and look at it and give me the information I need it when it was timely returning back to the gate I went over and told another young lady the situation and she said to me well she's has on a white shirt so she's new she doesn't know anything. So I said that's even more of a reason for her to go and find out an answer for me or to ask someone or to call someone not to ignore a customer in front of you then I asked the young lady what was the new girls name she wouldn't give it to me nor with the girl give me her name. Then I ask for them to call her supervisor and by then destiny the agent that I was having the problem with that was being rude that told me to read the sign started hiding her face with a piece of paper because I asked for her name and everywhere she walked she had the paper in front of her so I couldn't take a picture of it then finally the manager came Henry and I explained to him what happened. And he said to me she's in training and I said so you're training the people to stay on their phone not to give people eye contact and to be rude to them. And then he said to her take the paper down from your face never apologized for her attitude. So I said to him the training doesn't make sense for someone to be training when they're so many people in this gate I'm going to tell you it's thousands and why would Spirit have someone training in front of everybody and to ignore the customers. It doesn't make a difference to how much my ticket was everybody should be treated like a human being $10 or $100 or $1,000 when you pay your money you respect to be treated decent and with respect and I felt that the manager should have apologized and being that they didn't I felt that spirit owes me an apology and something should be put on that young lady's record that she's rude because I'm quite sure it will not be heard last time and the goal as far as putting on a glasses and a mask to cover her face and make a disguise was ridiculous. Luckily there was another young lady three gates away that was able to give me the information that I need so that was something but again the manager Henry never even tried to make sure I was good or anything like that he probably needs some additional training himself if he really was the manager that's why I took his picture just in case everybody was lying.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10119,Why can’t they all be like this?!,"Started with a male flight attendant who was dynamic! He did the standard starting dialogue with great emphasis and character, I loved this guy.. I applauded after he finished, he made the trip even more enjoyable than it already was 😃 good job Jetblue.. give this gentleman a pat on the back it’s people like him that will always keep me using Jetblue.. not to mention how comfortable the extra room seating is... great flight both ways but the flight attendant on 903 was exceptional 😍",JetBlue,trip_advisor,['Responsiveness']
10120,Wrong carry on bag taken off of AC400 overhead bin!,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['NA']
10121,allegiant is awesome,"No issues with allegiant whatsoever. If you are traveling light and just need to get to point A to Point B, allegiant is the airline for you. I would even say that they have more comfortable seats than spirit and better service.",Allegiant,trip_advisor,['NA']
10122,Never Fly Allegiant,"PSA: Never fly #allegiantair. Not only do they charge you $50 per bag, if you have a layover, you have to go to baggage claim at your layover city, re-check in, pay ANOTHER $50 for your bag, then go back through security. Also, they won't just tell you this when you check in, you have to ask. If you don't, your baggage gets lost at the layover destinantion. Garbage airline. #allegiant #allegiantairlines",Allegiant,trip_advisor,['Responsiveness']
10123,Great prices for flights,"Overall, I think Allegiant is a great airline. Flights were on time and planes were very clean. Only complaint was that the fight staff skipped my row for beverages with no explanation- just stopped serving. They weren’t they friendly but not horrible. I would still fly them again. Very comfy seats.",Allegiant,trip_advisor,['Responsiveness']
10124,Manchester to Maldives via Dubai,"Check in easy, lounge at Manchester comfortable and good choice of food, snacks and drinks. Boarding efficient, service, food, drink comfort on board excellent.Staff friendly and efficient. Seat configuration great. Leaving BA for dead. Dubai lounge excellent and good location for final leg. Would be good if they provided a shuttle service from one terminal to the next.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10125,DO NOT FLY WITH THEM,"Scheduled to fly out May 24 10.20pm. Duration of trip was 3 nights/4 days. After many confusing hours, flight cancelled. Staff couldn’t tell me if: 1. I could get a refund for my ticket 2. If I took the replacement flight (next day afternoon) whether I could get a refund for my ticket Despite our short vacation being cut even shorter we decided to take replacement flight. Given a nights stay (it was 2am at this point) at nearby hotel. Made the most of vacation but wanted resolution with the airline. Summary of how that went: Emailed on May 25 10 June refund request created 25 June refund request rejected 27 June reason for rejection was the fact that I’d taken alternate flight. Forwarded my complaint to another department. July 7 new department said no compensation will be given. I advised I will be posting reviews of the airline everywhere so others don’t make the same mistake. DO NOT BOOK WITH AVIANCA - waste of time and money and zero customer service.",Avianca,trip_advisor,"['Responsiveness', 'Reliability']"
10126,Checked bag BNE - EZE,"Hi all, I’m flying BNE - YVR - YYZ - GRU - EZE in a couple of days. I expect that my bag will be checked all the way through to EZE but am wondering if having a domestic connection will change this. Cheers",AirCanada,reddit,['NA']
10127,Worst. Airline. Ever. DO NOT FLY,"By far the worst trip I've ever taken. It was my first time flying frontier, but also my last. The staff is EXTREMELY rude. At the gate, I was asked to put my personal item in the measuring bin. It fit easily, however, the lady eyes my wallet in my hand (which slings around my shoulder) and says ""this has to fit in the bin too because it's a personal item"". That makes absolutely no sense and I wasn't able to fit the wallet in the bin as well - she created such a ruckus and made me rearrange my entire backpack for a WALLET. This weight thing is ridiculous first of all, and having absolutely no leniency for something as small as a wallet is just absurd. It felt like they're out to make your trip as stressful as it can be. Furthermore, they gave my friend a really hard time about her baby's car seat. She paid for an extra seat for her 6-month-old, and had called and confirmed that she could put the car seat on the seat. However, they refused to let her bring it in at the gate, and made her pay an extra $70 for ""extra luggage"". This is the worst flight, worst crew and worst service I've ever seen. Not worth the ""cheap tickets"" because they charge insane amounts at the gate for stupid reasons.",FrontierAirlines,trip_advisor,['Responsiveness']
10128,First Class a joke,"So sad we paid extra for FIRST Class only to hear the flight attendant, (not even the one servicing us) carry on and on about her own experience with being sick at sometime. We were in the first seats and she was huddled with audience of two other attendants by cabin door, so we had to experience the whole conversation, unwillingly. All I wanted to do was close my eyes and sleep after a busy week of being gone, but that wasn't an option. (Obviously neither was getting up and moving) A real shame to have paid so much extra for quality service and get opposite. WHAT has happened to customer service? Especially when you pay $300 extra for it for a short 2 hour flight.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
10129,Honestly very smooth,"I booked a direct flight for a good price with Frontier and then started reading reviews. The horror stories dominated the list, and I became pretty apprehensive about my upcoming trip. But the first leg from Indy to Denver went smooth as silk, and every person affiliated with Frontier I interacted with (about six or seven people) were all lovely and helpful. The flight was right on time, the plane was clean (of course we were packed in there, it is a discount airline, no surprise there), and we arrived a bit ahead of schedule. Nothing at all really to complain about, even when we had a bit of a user error mix up when checking bags, the woman at the counter was very fast in finding a solution (and didn't charge anything extra like many others had experienced). Thank you to the Frontier crew!",FrontierAirlines,trip_advisor,"['Reliability', 'Assurance']"
10130,Door to Door Transportation,"Emirates exceeds expectation in providing transportation ( Lincoln/BMW/Benz) from home to Airport and Airport to Residence at both ends. Their Lounge facilities at Dubai are excellent. I flew in Boeing 777 (300ER). The seating is not as fancy as their A380 business class seats., and needs modifications. The service and choice of food are good, and there is nothing extraordinary compared to other airlines.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10131,"Non helpful, rude & simply incompetent","We had problems at boarding the plane. The ground staff was rude, unhelpful and simply incompetent in assisting us with our issue. We would never fly this airline again. The worst we ever came across with a long history of flying.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10132,"Modern equipment, friendly employees and lots of leg room","Great flight, Great seats with ample leg room. A no nonsense way of flying at a great price. They even provide free sodas and munchies. Reminds me of the long ago days of PSA and Southwest. The boarding process is done right; after the perk early seating, they fill up the rear of the cabin and window seats first, leaving the aisle seats for last. No more getting up and down. Best economy flight I have taken in a long time. JB is our go to airline now.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
10133,Great customer Service,Recently flew Southwest. Staff was great and very accomadating. Flight was on time and boarding was very organized. Will definitely fly again with them.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
10134,Don't pay to reserve a seat!,"I paid to reserve a seat for my daughter, who has anxiety. When she got on the plane someone had taken her seat. Instead of the flight attendant making the person move, they made my daughter find another seat. Fortunately, some nice people moved so she could sit with her friend. My daughter ended up having a panic attack on the plane. When I contacted Spirit to get a refund of that reserved seat, I was told that because I used a voucher for the flight, I could not receive a refund. I did NOT us a voucher for reserving the seat! And it took them SEVERAL weeks to even get back to me. So, what they did, is give me another VOUCHER instead of a refund. As if I will ever use Spirit again!",SpiritAir,trip_advisor,['Responsiveness']
10135,Perfectly fine,"Trip to Denver, went fine, or at least as good as possible. My luck in that the trip from Columbus to Denver I had to go through Chicago and major delays due to a snow storm in Chicago. Lots of ground stops.... was lucky to get to Denver that day, but the good point is that United did all they could and I am sure it was a long day for the United ticket agents and Customer Reps in Columbus and Chicago as they had to handle all of the passengers in a difficult situation. Every United Airline Customer Service person was professional in a difficult time. No delay issues coming back from Denver, and it helped that I had a direct flight back and no layover in Chicago. For the flight, typical flights both over and back..... They did a good job.",United,trip_advisor,['Reliability']
10136,GREAT FLIGHT!!!!!!!!!!!,"Everything went smoothly, no glitches!! Made for a nice trip!!! Lines went smoothly, were long, but it did not take as long as I thought it would. They did a great job of getting everyone through without a hitch!!!!!",JetBlue,trip_advisor,['Responsiveness']
10137,Horrible airline,Crappy plane. Delay after delay with no explanation. Windows can not be seen out of they are so fogged up. Chair would not recline. CEO is a Marxist. They think masks keep you safe. Ignorant people pushing an agenda. Will try to never ever fly with them again.,Delta,trip_advisor,['Responsiveness']
10138,Tampa to Richmond ,"I love Southwest. Our flight was late because they had a mechanical issue and had to switch planes in Nashville. NBD, things happen. They still got us on quickly and we were less than an hour late getting to Richmond. You can never go wrong with the price, two free checked bags and all the leg room. I got an entire aisle to myself. Don’t forget to download the southwest app before getting on the flight so you can enjoy the WiFi.",SouthWest,trip_advisor,['Responsiveness']
10139,Reliable  2nd time flying Allegiant,"Just be aware they do charge for checked and carry on bags, also extra leg room. Great value to buy shuttle passes offered in flight to and from hotel.",Allegiant,trip_advisor,['Tangibles']
10140,Do not recommend,"As a frequent traveler, I’ve been on many flights. But this one has to be the 1. Worst. On our first time going, oh god, the SEATS. They were absolutely disgusting. Little pieces of food were on it. It was clear that they didn’t even try to clean up. Even on the floor! So disgusting! You have to pay for WATER. How stupid! You also had to pay for snacks too. On our second time flying with spirit, they made us pay $50 for overweight baggage! Do not recommend",SpiritAir,trip_advisor,['Tangibles']
10141,Don’t use Lynx,Terrible airline. 7.5 hour delay. Rude staff at the gate. No staff available once you enter security. Customer service is unresponsive. Refused to give meal voucher for long delay,Delta,trip_advisor,['Responsiveness']
10142,DISCOUNTED FARES ALLOW US TO FLY MORE OFTEN,"On the average, we fly with Allegiant Air individually or as a couple six times a year from two different terminals. We have no problem paying for checked bags. The fare savings easily justify the small fee, and we have had no problems with service that we haven't experienced with other carriers. We are fans (the credit card incentives are great), and we highly recommend.",Allegiant,trip_advisor,['Assurance']
10143,"Flight delayed, staff rude and very disrespectful",Customer service is very bad the staff are rude most of them Indian with Indian mentality of customers service .,Emirates,trip_advisor,['Assurance']
10144,Another exceptional flight with Emirates,"Another exceptional flight with Emirates, however I was surprised to see so many empty seats on this daytime fight. When I spoke to one the cabin crew they said it was very quite downstairs too. Apparently it has been this way since resuming after Covid 19",Emirates,trip_advisor,['NA']
10145,Traveling with a group,Soon I’m traveling with a group on SWA from the US to international location. I personally have travelled with SWA a lot and recently went on an international trip with them. So I’m familiar with how to fly as a group of one. But I have questions. Can I check in for the whole group if I’m considered the leader? I assume I can then check all of us in on the app. Once I check us all in everyone needs their own app on their phone and can then see their own boarding position? What boarding position can we expect? I’d assume we can either check our luggage as a group or do we need to do it individually? I think that is all I have now as I know then how to get through the airport etc. Thanks!,Southwest,reddit,['Responsiveness']
10146,Downhill,"As a loyal customer for over 25 years, I have been constantly discouraged by their services over the past recent years, which seem to be heading towards rock bottom. While I understand that times have been tough for many, JetBlue is the only company I interact with where its employees consistently have blatant attitude problems and clearly don't care about its customers. I’m a laid-back person and can deal with lost bags, delayed flights, and less-than-ideal hubs, but when it’s employees consistently seem angry and look down upon their clients, I cannot help but use another service. During my last trip, there was a system malfunction that swapped my flight out and upon calling the service, they were beyond unreasonable in lending assistance for an issue that was their fault in the first place. Another experience that has left me feeling disrespected and disappointed. I am officially done with JetBlue. I hope this serves as a warning to others who may be considering their services. Stick with Delta, Southwest, American, or even discount airlines such as Spirit or Frontier – the staff is WAY friendlier and helpful and their planes are fine if not better for many flights. FYI: The overall flight and employees are particularly bad flying from New York to Fort Lauderdale and New York to Savannah.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10147,Would not recommend at all,"First time ever we ever fly with Avianca and we will not be giving our business to them again. We understand that given the pandemic there are more travel changes but this airline has done nothing to give good service. Our flight was changed out of nowhere with the agent telling me “Avianca will only have one flight that week.” When it was time to fly, we got turned around due to us not having the correct PCR test (which we understand). However the problem is that THE WAY we were told this was absolutely rude. We were given no advice and no direction. We were told to simply call Avianca to have our flight changed and come back the next day to get accommodated on the next flight. This brings me to our next let down, I waited on hold for an Avianca agent for 1.5 hours and nobody ever answered. I then tried calling again and again between 6am-1pm pacific time and no answer. I tried to reach an agent via live chat and through their WhatsApp messaging and no success. Aviancas responsiveness to their customers is truly disappointing. We were forced to miss our flight and spent 24 hours TRYING to fix our flight and NO RESPONSE. The staff that “attended” to us at this airline have shown no customer service skills and do not deserve any business. I HIGHLY suggest flying Delta or JetBlue and dealing with the layover versus dealing with Avianca. Oh and in addition, I was told that the flight was overbooked ...: HOW DO YOU OVERBOOK A FLIGHT DURING A PANDEMIC WHEN SOCIAL DISTANCING IS REQUIRED!!!!!!",Avianca,trip_advisor,['Responsiveness']
10148,Long haul by Emirates,"I would strongly recommend Emirates as an excellent way to fly to Australia. Economy class is surprisingly comfortable, and the food is good. A nice small point is that the cutlery is steel and not plastic! Flight attendants are extremely professional and attentive.",Emirates,trip_advisor,['Assurance']
10149,Upcoming Connection in Frankfurt,"So, my wife and I are going to be taking a flight from SFO to Lyon, connecting in Frankfurt this summer. When the travel agent booked the flight, we arrive in Frankfurt at 3:15 with our connection departing at 4:55 (it booked all with UA numbers so it must be a “legal” connection. I know that there is immigration to clear before our connecting flight, so I decided to track departure and arrival times of our flight (I admit to being a little ocd on this). In my chart I figure that arrival after 4:30 is “No way”. Arrival between 3:30 and 4:30 is “Amazing Race” time. And any time before 3:30 should be okay. We are in Polaris instead of the back of the plane, so that should help. Since March 30 there is one total miss arriving at 6:22; 3 “No Way Charlie”; 8 “Amazing Races”; and 12 “should be okay”. On the positive side, there is a later Lufthansa nonstop at 9:00. I’m curious if anyone here has had experience with a connection like this in Frankfurt… or should I bring up that connection time to my travel agent and see about changing to that “safe” flight at 9:00.",UnitedAir,reddit,['Responsiveness']
10150,Useless staff & airlines manage by idiots,Useless staff & air line . They just keep on lying.all later flight flew except this & still they blame weather.same thing happened while BOM to DXB flight. Any low-cost airline is better than this.,Emirates,trip_advisor,['Responsiveness']
10151,Santa Maria flight -- no fooling around,"My family lives in Las Vegas, and I don't like the 5 hour drive, so this flight is perfect for me. One GREAT thing is -- the airport has free parking. Be at the airport to check in at least and hour before. If you pay for your luggage on line, you can save a lot of money. They have strict regulations as to the size of carry on luggage, and the amount you can carry on. If you are allowed one carry on and you also have a handbag or briefcase, you'd better combine the two into one, because you won't get on that way. If you don't care where you sit, that's great, I always prefer to be towards the front, and that costs more.",Allegiant,trip_advisor,['Tangibles']
10152,"Cheap Flights, Heavy Military Discounts","The plane was clean and the attendants were friendly. They offer many discounts to veterans and customer service reps are helpful when calling the 800 number. I would recommend using the airline, but they are limited on where they fly.",Allegiant,trip_advisor,['Assurance']
10153,Good value for money,"We travelled before Christmas Day and on New Year Eve so we were so happy that both flights were on time. Their boarding services were quite fast. The flights went smoothly and the flight attendants were nice. We were aware of no frills during the flight so we were fine with that. But when I asked for a cup of water, they happily gave it to me. Overall, we had great experience with Avianca and sure will fly with them again.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10154,Satisfactory,"This flight is extremely cheap, comfortable, safe, reliable. i have a fantastic overall experience. some free food would have been helpful.",SpiritAir,trip_advisor,['Reliability']
10155,They lost my banjo and refuse to give me any information about when it's coming.,"Title and pix say it all. After arriving at Boston Logan two days ago, my banjo did not show up at baggage claim. After searching down the one JetBlue employee who happened to be walking through the area, I was given directions to the lost baggage claim area, where I waited for an hour to be told that JetBlue put my banjo on a different flight without giving me any notification whatsoever. I was given a slip of paper with a link I could use to track my banjo. I found there that it would arrive yesterday by 2 pm. So my Dad stayed home to receive my luggage while the rest of us went and saw family, because I don't get to see them very often and my Dad's a great dude. 2 pm, no banjo, no notification. It still hasn't arrived today, and online it's telling me that it's supposed to arrive by 2 pm yesterday still. What??? I don't even know if these guys still even have my banjo, because I haven't been told anything true so far. I just waited on hold for an hour to be given the same exact useless link that was on the original slip of paper, no new info whatsoever. The representative also refused to waive even the checked baggage fee, so guess I'm paying for this crap. Moral of the story, never ride with JetBlue, and if you do, DO NOT check anything important. They may put it on a different flight without notifying you, and they lack the competence to even tell you where your possessions are after they've lost them. And don't expect any sort of refund after all that.",JetBlue,trip_advisor,['Responsiveness']
10156,TODO BIEN,"Todo bien, excepto el aire acondicionado del avión, estaba fallando un poco. Buena atención, tripulación muy amable, salida puntual.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
10157,LIESSS!!!!!,"This ""KIDS FLY FREE"" thing is a huge lie!! I tested it out for my own self..I booked round trip with Kids Fly Free, came out to $200.97. Then tried to book TWO ONE WAYS with same times and same airports, everything, (MIND YOU, Kids Fly Free dont apply on One Ways) and guess what? SAME PRICE of $200.97!! Wheres my KIDS FLY FREE discount?? Do I have to file a lawsuit???Because you guys need to stop fooling people!",FrontierAirlines,trip_advisor,['Assurance']
10158,Worse first time experience,I was going to fly to Ewr from Bna . What a terrible and painful day. Flight suppose to take off at 12:51 from Bna and reach to Ewr at 4:01 pm. Ground agents were very rude don’t know how they get hired. Didn’t have any kindness or eagerness to do something for they guest. At 3:45 they annoyed that this flight may not fly they don’t know yet either get full refund n rebook your self on other flights. Worsted ever experienced never ever forever fly spirit. My spririt is dead with #flyspirit.,SpiritAir,trip_advisor,['Assurance']
10159,Magic,A private cabin in the sky. Generous services (got two pajamas). Beautiful wines. No shower on this route...,Emirates,trip_advisor,['Tangibles']
10160,I WILL NEVER FLY SPIRIT AGAIN,"Where do I start? I purchased my flights through Expedia as I usually do. I flew to Orlando on JetBlue, purchased my seats and baggage as well. I proceeded to purchased my seats and baggage for Spirit. Now, I've flown Spirit once before and said I would never fly with them again do to how tight the seats are. I decided to see if there were bigger seats up front or first class for myself and my child as I have nerve damage, arthritis through my body and a small child. With Covid, I also wanted to sit by ourselves. I was relieved to see there were 2 sets of 2 larger seats up front open and available to purchase so I thought, I'd give it a go. Seats showed up as purchased and then told me I could not purchase my bags at this time. No big deal to me.I'll pay for bags later. First off carry on luggage is only 5 dollars less than to check in luggage. SMH I then received an email from Spirit stating my reservation had been cancelled. I called and they were confused and said to ignore it. I wish I followed up on my seats bc as I'm ready to fly today, II find out they do not have me reserved for any seats. I am now IRATE. I would have NEVER flown this airline if I couldn't get those seats. The customer service was very apologetic yet did not help me in any way as the seats were already taken. They gave me the emergency row that does not recline and was reserved to sit next to another person during COVID. I just paid $192 extra dollars for seats I didn't want and two carry on's. For someone who travels monthly, I thought I'd give them another chance and they have lost me for life. For the extra money it's worth taking another airline. They had no interest in even comping my seats or bags. Had they one that I would have commended their customer service and never left this review. For the extra money fly another airline. These guys are not worth the uncomfortable ride and most importantly the horrible customer service. Our first flight with my daughter at 7 years old...she looked at me and said we are never flying this airline again. She's gonna kill me after today when I tell her about the seats. Even her small little body was claustrophobic.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10161,Truth about frontier,"What makes frontier so bad truthfully, is their lack of communication and last minute changes. The most important of them all is their planes never fail to break down. I honestly don’t understand how frontier knows about how terrible they are and still can’t figure it out. I will never book with them again.",FrontierAirlines,trip_advisor,['Responsiveness']
10162,Mrs,"Absolutely awful customer service, we have always fly with this company but will never again. I wish I could submit this with no rating,they don't deserve any ratings.... my mother in law has wheelchair booked in due to her knee problems when she came to visit us in Brisbane Australia, in the way back was a big embarrassment for us as the employee been treating her and us in the airport so poorly and took her luggage away and didn't let her take it with her and told us she can't as she's on the wheelchair even though we mentioned my father in law is going to carry it, they were so rude to us I told the gentleman who was in charge, she has her medication in the luggage and she really need to take her medication regularly but they fully ignored us and later on said you can pay for that if she want it that badly 😞 when I said to the guy you cant do this he said watch me I'm in charge I can allow you to fly or not its totally up to me 😥...Due to drama they caused we couldn't even say Goodbye to them before they leave and every one in the airport were looking at usand we felt like we have committed a crime in some sort. I will not recommend them to anyone they have no customer care and definitely no boundaries.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
10163,Minneapolis employee and tight quarters on 1 part of travel ruined it for us.,"Flight out of Minneapolis MN was a nightmare. Never have I experienced such a rude Flight Attendant. She threw my daughters purse and yelled at us just trying to get comfortable. Our trip out of Atlanta Georgia was great, wonderful Flight Attendants and very comfortable plane",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10164,"Inept, huge delays.","Highly inconsiderate, makes other flights late because of its own ineptitude. 40 minutes delay because they couldn’t get their act together. Would never fly again on this airline.",JetBlue,trip_advisor,['Reliability']
10165,The best aereline ever,"I traveled with Southwest from Fort Lauderdale to Havana, Cuba, 5 stars flight and service, on time, friendly services, to Cuba included free 2 bags 50 pounds each, free carry on under 25 pound, soft drink or juice complementary, free text on board, definitely i recommended.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
10166,Be Aware!,"Spirit doesn’t give you a glass of water for flying with them if you’re not a Gold member! In my experience, flying with different airlines, you always get a snack and a drink for “free”. But I just learned that Not with Spirit. You pay for a seat in an airplane and that is all you get! There is no screen in front of your seat to watch anything, you can’t charge your phone or any electronic because there is no where to, and if you want WiFi on your phone you have to buy a plan, which that didn’t surprise me. The chairs are uncomfortable, no leaning back at all and it was pretty loud the whole way. Louder than a have experienced before. Almost like the “walls” are so thin that you can hear the engine more than in any other plane. Don’t recommend flying with Spirit! It is worth to pay a bit more so you can get better service and value for your money.",SpiritAir,trip_advisor,['Tangibles']
10167,Consistently The Worst,"Every time I fly Frontier I expect that the plane will be delayed at least an hour. It is rare that the plane ever comes on time. This last time flying with Frontier, after waiting for a plane that had been delayed 2+ hrs, the ladies at the counter were incredibly impatient and rude when helping customers board the plane. They kept snapping at each other and at customers, making it an uncomfortable experience for everyone. There have been times in the past that I have reached out to Frontier customer service for help, and we’re not helped at all. Overall Frontier Airlines has horrible customer service and is a horrible flying experience.",FrontierAirlines,trip_advisor,['Responsiveness']
10168,My Favorite Airline,"I make this trip several times a year. With multiple departure and return options, it’s easy to get direct going and return flights, a little over two hours. Driving would be a two day affair. I always use the early boarding option for best seat selection. I find the Southwest staff friendly and accommodating. I also fly to Oakland for wine trips. I will take two empty wine cases on the way out and come back with them full. .its a bonus to have three bags checked for free. Wheeled wine check bags help. Another bonus is using the Southwest Visa card for monthly charges. Points add up quickly and get you free flights! I am a big fan of Southwest. My only complaint is from when they abruptly stopped the free drink tickets. I had a bunch I couldn’t use.",SouthWest,trip_advisor,['Reliability']
10169,the worst!,If I could put 0 stars I would. My flight has been changed without notification. I have tried to reach out to customer service and it almost impossible. I got to some type of texting customer service and representative Kwanele just texted back that nothing she can do. We are going to friends wedding and our trip was shorten and ruined. Absolutely horrible experience. NEVER FLY WITH SPIRIT,SpiritAir,trip_advisor,['Responsiveness']
10170,Hand luggage question,"I am flying a long distance with emirates soon, and according to the list, I am only allowed to take hand luggage with me with 7 kg. Now it is unfortunately the case that i have to take my laptop with me for professional reasons because i have a meeting on vacation. How strict is the board team with hand luggage if i have hand luggage and a laptop bag with me? I am flying form Vienna to Dubai and then to Auckland. Thank you.",Emirates,reddit,['NA']
10171,"very professional all the way. organized, clean, safe","I use the mobile app for everything . United stayed in touch the whole time until the flight ended. Everything was very clean . Friendly flight attendants. Good snacks, on time. All of United resources are there to use and very good.",United,trip_advisor,['Responsiveness']
10172,"Kauai, Honeymoon","In flight service was good. However, seating was much tighter than Southwest ( our usual choice) and the seats were increadibly uncomfortable.",United,trip_advisor,['Tangibles']
10173,Air Canada has worst Muslim halal meal in the world,"Frozen fish and veg was served in business class. Even though there is a fish item on the regular menu they had to do special meal , why Muslim don’t eat regular fish ? We just don’t eat non halal meat like kosher food. Why give fruit as dessert and not regular dessert. Salad was old and dead leafs, bread is always weird than regular bread.I don’t even know what snaks they provided in between usually it’s cold for zen sandwich too. Please look in to what halal means and prepare it with some love and respect. It’s not free people pays lot of money for it especially in business and premium economy class. All other star alliance can provide Delicious meal but how come Air Canada can’t. I have been flying for over 8 years about 100K miles every year but still they haven’t improved a bit! Not to mention they flight was 1 1/2 hr late and bad service overall.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
10174,Bad experience but not too bad,"My dad traveled to Vietnam from NC (RDU airport) and needed help with the passport. There was a lady helping us, she's middle-aged and has short blond hair ( I'm kind enough not to ask her name). My dad has a Vietnamese passport so the information in there will not be the same order like in the US (ex: we put the date first and then the month, the last name first, middle and then first name,...), I show her which one is the last name, first name, the date and month of birth.... and she was mad at me for no reason, I just wanted to make sure everything in correct order, I guess she was mad at me because I told her the right information??? And Lynette came to help my dad with the bag checking and the wheelchair requested, She's amazing and patient. Lynette definitely save the middle-aged lady's job today, otherwise I was gonna ask for her name.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10175,Avoid United Airlines!!!,"I had booked a United flight Munich-Washington-Guatemala. The flight left on September, 6 at 12:20 p.m. Without me as I arrived at the gate 12:06. Boarding time was until 12:05!!! United employees were still there. I explained to them that I was late for reasons. No understanding, no empathy, no goodwill. Just working by the book. They prefered not to take me but to unload my luggage what takes much more time. There was no call before. No assistance as they do not even have an office there. When I talked to Lufthansa Customer Service who present United, the offered me a 4000-Euro-flight to Washington. Nothing else. When I told them that I would go to a travel agency and book another flight to Guatemala, they answered that I would have to book a new roundtrip as the flight back would be cancelled automatically. I swear that I never ever had such a bad experience when travelling. I lost so much time on the airport, I had payed the flight, I payed extra 63 Euros to check in baggage, I paid for the visa and a stop-over hotel in Houston/Texas… and I got nothing but headaches and a very, very bad day.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10176,Very unfriendly Airline,"I just landed Toronto from Lima via Bogota using Avianca. The lady in Lima airport (on May 17, 2023 around 11.30 pm) was very rude. I requested her to allow to take my small luggage as a carry on but she refused. When I on board the plane AV74, I saw there are at least 10 percent luggage bigger than mine. I have decided not to use this Airline in future, not recommend this airline to anybody.",Avianca,trip_advisor,['Responsiveness']
10177,Atencion y servicio,La ida y vuelta en los vuelos 927 y 926 entre Lima y Mendoza estuvieron en hora y con un servicio excelente y muy cordial tanto en tierra como en el vuelo. Siempre nos preocupa que Avianca respete la reserva y el horario por experiencias anteriores entre Lima y Miami y Lima y Madrid pero sin problemas en esta ocasión.,Avianca,trip_advisor,"['Reliability', 'Assurance']"
10178,No covid concerns,This airline is all about making money although you need to wear a mask they pack this plane till every seat is filled had i knew this i would of took a diffrent airline..what good does a mask do when i got mr.smith sitting on my lap..never again,SpiritAir,trip_advisor,['NA']
10179,Inefficient for business travelers.,"This airline requires you to tag your own bags which is the lazy norm for some airlines these days. The problem is the kiosk didn’t produce a receipt for the baggage fee which I need to submit as a business expense. I asked the lady at the baggage drop and she was of no help, instead pointing me to the ticketing line with at least 100 people waiting. I consulted with the app and website which only provided a flight receipt (that’s something but not what I need). After waiting for an hour for online support to become available and providing my flight info many times, I’m told I have to wait 7-10 days to HOPEFULLY receive and receipt. JetBlue isn’t the only airline with lackluster receipt producibility, and the only way to get them to get their act together is to write a review like this. If you’re the type of business traveler that appreciates having your receipts right away, I’d recommend another airline.",JetBlue,trip_advisor,['Responsiveness']
10180,No personal contact for flight compensation,Exceptionally poor customer service. No way to get in touch with a human for flight compensation due to airline fault. Completely unacceptable. Avoid United at all costs if you'd like any hope of decent customer service.,United,trip_advisor,['Responsiveness']
10181,Humiliating,"Ticket num 0067809851649 It would have been nice to have an apology from your flight crew for their behavior towards me during and after my return flight. I arrived at MJB for my return home feeling a bit fatigued not realizing I was sick until making it to the gate. Twice before boarding, I had to leave my seat to visit the nearest trash can to vomit. Now, feeling a bit sick and weak I’m struggling to make it to the plane aside my wife. Once seated an attendant went from suggesting the captain's concern to it being a passenger. She asks was I ok, I told her that I was feeling super tired and that was the extent of anything I could explain to her about my condition only for her to suggest that I was inebriated or on some sort of drugs. I assured her that I was not and as well I did not understand what evidence she had to support her theory and be so short and unconcerned for me. In addition, I expressed to her there would be no issue from my seat as there was not the entire flight. Once in flight, the most I could muster was to lay my head against my wife’s shoulder and pray somehow sleep was what I needed although my condition was much worst than I thought. I spent the whole flight vomiting in bags provided to my wife and was conscious of not disturbing other passengers much. We were forced to carry those bags off the plane which I couldn’t understand knowing a crew would be disposing of any trash. I quickly found out why. Once landing I had only one attendant that appeared to wish me to feel better, and once arriving at the gate after that 2-hour flight, I was greeted by a drug-sniffing dog and an officer who was signaled by your attendant to address my bags and not the medical attention that I needed after they observed me during the flight. I imagine their disappointment when I was not arrested. I was humiliated and disgusted that I was treated this way. For whatever reason there was a biased approach toward me and my well-being. I am so disappointed in your airline when I chose before to not consider any other . I intend to make aware of this situation to anyone that would listen. Though I haven’t decided on any future travel with the airline. This experience makes me reconsider after such stellar travel experiences before. My greatest disappointment is after the interaction with the officers still, no attendant apologized nor acknowledged me any further. This has strongly hurt my faith in what I felt was the best airline to travel and it’s important to add to your training of attendants a more comprehensive way of determining who is a threat and who needs attention. I don’t expect a reply from customer service but I’m willing to publish my experience if it can help with future experiences on any airline. BTW once in the terminal of ATL I received the medical attention I needed, that’s thanks to the great first responders stationed in the ATL airport.  Tariana Chatman",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10182,Most definitely the worst airline in America,"You really get what you pay for. Inexperienced staff, fly times that are unusual (as its probably cheaper for them), planes have more turbulence that a Delta flight for example. Bad quality seats, every time I fly they seem to be delayed, bad handling of luggage etc etc",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
10183,Paid extra money only to have my seats given away. 3+ hours on hold for customer support.,"Made a reservation 6 months in advance and paid extra money for the front row to surprise my family. Two weeks before my flight I was sent an email saying my seats had been changed. I tried to follow the link to reselect the seats, and the website said there was an error with my reservation. I called the customer support and was on hold for two hours before I was told an automated system had reset the seats because of a plane change. I was told the best I could do was 9 rows back and 14 rows back without the extra legroom I had paid extra to select. I was told I did not have the original seats I booked because someone else already reserved them and they couldn't be moved (like I was originally), and I was not going to receive a refund. THEN, after I agreed to the worse seats, I was told they were no longer available and I would have to wait on hold another hour for escalation to try and get me any seats. A total of 3hrs 9min later I managed to get different seats 9 rows back and a refund for paying extra for seat selection. Terrible business and terrible wait time. Customer support did their best and did what they could for me, otherwise this would be a 1 star review.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
10184,Contrast of customer service,I wish to compliment Rachel and Satchi Thakur. They were so helpful and patient making our long flying time an absolute pleasure. Please use their service ethic on your other flights. Consistency is crucial for an Airline with the magnitude of travelers using your airline,Emirates,trip_advisor,"['Assurance', 'Empathy']"
10185,Vuelo a Newark NJ,"Excelente servicio, cómodos asientos , compañia bien organizada, lo único fue el regreso desde JFK airport, fue complicado el check in porque tenian a una persona del aeropuerto aparentemente ordenando las filas y nos hizo perder 90 minutos por capricho , ajeno a Avianca.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
10186,Fantastic service,"Recent round trip to Dublin couldn’t have been better, especially on the trip back on a newer jet with updated seats and equipment. Service was excellent, and even the food was great. Highly recommend this airline",Delta,trip_advisor,"['Tangibles', 'Assurance']"
10187,I love this airline,"I travel a lot, especially now that I am retired and I can't think of a better airline to fly for a myriad of reasons: a) bags fly for free, b) the flight attendants are fun with great personalities, c) no charge if I change my flight when other airlines charge at least 75 or 100 dollars, and d) they are almost always on time......like I said, there is no better airline to fly.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10188,Good but not as good as their projected reputation.,"The flight to Sydney and later from Auckland back to The Netherlands is not just a lengthy one but losing 12 hours on the return trip is hard for our minds to cope with causing lots of jetlag. On board the staff was very good, the food so - so, on board entertainment mediocre and the Airbus 380-800 used from Amsterdam till Dubai pretty good but the long haul use of an older Boeing 777 - 300 and an older Airbus 380 definitely unpleasant as both are less comfortable in economy class.",Emirates,trip_advisor,['Assurance']
10189,First class ticket but no entry in Sky Club,I bought an expensive first class ticket but was not allowed entry in the Sky Club because I'm not an American Express member. I get it that not all credit cards are accepted everywhere but to only have one option and no cash.,Delta,trip_advisor,['Assurance']
10190,JetBlue - luggage got lost,"we originally left from Buffalo going to Orlando but had a stop in Boston, when we left Boston to Orlando our luggage didn't get on the transfer flight. We arrived in Orlando and waited quite a while then went to the office for JetBlue and they advised us that it must have missed it's flight. They did say if it was less than 1 hour until the next flight then it might not make it. We were about 1.5 hrs before the next flight and only 1 spot over from where we came off the 1st flight. They told us that the luggage was on the next flight that evening and they would bring it to our resort. Waited till around 10:30 pm and called them, we were advised that it missed the next flight but it would be on the 9 am flight the next morning and then they would bring it to us. Needless to say we didn't have anything with us for sleeping or any toiletries so we had to go out and buy supplies. We called them back the next morning and I was told that it didn't make that flight and it would make the afternoon flight. I was furious at that point. We had everything in our luggage. So I called again about 1 hour later and was advised that it did arrive on the 9 am flight but they told us that when they delivered the luggage it could be about 6 hours after the luggage is off the flight. So late in the afternoon. We didn't want to waste a full day of our 1 week vacation waiting around in jeans and a long shirt coming from Canada in late October for our luggage to arrive. So we went out and bought sun supplies. We submitted these expenses but to date we have not been reimbursed. It's just frustrating when they are not very patient and compassionate when these things happen to their customers. As for the leg room it's very spacious and the staff on the flight were very nice.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
10191,Family Vacation ,"Thank you Allegiant Air, because of your discount prices my family and I had a beautiful vacation. We flew to Sanford Florida from Ogdensburg New York; the return flight for four people was $900. This amazing price allowed us to have a Florida vacation. staff is friendly and kind, they don't get picky on the carry-on luggage . They have in Flight food and beverages at a low cost. I highly recommend this airline I hope they keep their prices low. I reccomend bundling ur car rental and hotel with the purchase of ur flight, you will save more than purchasing separately.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
10192,Absolutely HORRRIBLEE,I wish I could give it less than an 1 start. Absolutely the worse airline on this planet. HORRIBLE HORRIBLE customer service and horrible experience. They make a mistake on their part and don’t know how to fix it. They are so unhelpful and it’s the worse experience I probably have ever had. I’d someone paid for my flight I wouldn’t take this airline ever again. I would never ever ever recommend it to someone. Even if it’s cheap you will end up getting scammed since it’s what they do best. This is also the first review I have ever left for a company since my experience was so so bad that I don’t wish it on my worse enemy.,SpiritAir,trip_advisor,['Responsiveness']
10193,Excellent Service,The staff was very knowledgeable and friendly with changing my flight to an earlier flight. She made it so easy to flight. I had no problem getting to the gate area and the wait really was not long,SpiritAir,trip_advisor,['Responsiveness']
10194,Worst Airline Experience so far.,"Nothing good comes out of this company. Always expect your flights to be canceled or at least late, if you don’t want to be disappointed. Customer service is practically nonexistent. VERY understaffed. Employees are underpaid but the CEO pocketed 56 million dollar yearly bonus. The worst thing is they’re subsidized by the taxpayers.",AirCanada,trip_advisor,['NA']
10195,Terrible,I traveled with them several times during the holidays and out of 6 flights 3 were cancelled and 3 were late with then delays at baggage claim as well. I would give a 0 star if it was possible. Never recommend to anyone.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10196,Military bag fees?,Myself and spouse are traveling tommrow for leisure and am active duty military. Does JetBlue still allow military members and spouse to check 2 bags each when traveling. JetBlue changed their website up a bit regarding this so having some trouble finding the right answer. Thank you.,JetBlue,reddit,['Responsiveness']
10197,$110 to check one bag (one way) weighing 47 pounds,"SPIRIT IS NOW VERY EXPENSIVE!! $110 to check one piece of standard luggage weighing 47 pounds (one way). This $220 charge almost doubled the cost of the flight. Every other airline would have been cheaper. Don't get ripped off, avoid Spirit.",SpiritAir,trip_advisor,['Tangibles']
10198,Thieves,I had to change my mother's flight because of an emergency. When I paid for the fee associated with the change. I selected 6pm. When I received the confirmation email I noticed that the flight said 6:00 AM. I contacted Avianca Customer Service and they told me that they couldn't change it. I explained to the agent that I did not notice that in their site they use 6 for AM flights and 18 hrs for PM flights. After I explained this to the agent she told me. I had to do it again online and that I will receive a refund for the other paid amount. I proceed it to do the change and they never issued the refund. I contacted their customer service and the agent response was I am sorry there is nothing I can do. The amount was only $35.00 and honestly I am not going to waste my time for $35.00 but I am so disappointed at the way they handle my case. I am definitely never flying with this airline again.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10199,Voucher &amp; Points,"So, I have the spirit credit card. I also got the $100 companion voucher. I have ~70k points. I am wanting to gift my parents a trip to Arizona. Can I just go book the trip with my points and just change their names to the people who are going? I am just worried something is going to come up when they finally get to the gate. They are not big travelers so I want 0 problems. Also, if i ended up using the $100 companion voucher instead, do i have to also have a ticket to the same place? What if I wanted to pay with points? I wish I could just call them 🙄 Thanks for any help!",Spirit,reddit,['Responsiveness']
10200,Wheelchair & Handicapped,Wheelchairs And handicapped are put against a wall and waiting to board first but a lot of times people will walk up just in time for boarding and they are let on first they are not disabled and the handicapped are still waiting after being there for hours and I feel that's not right. I believe I'm not only one that feels that way. Please can you or someone please check into this I've gone through this with Southwest airlines more than three occasions and I'm in a wheelchair cause I can't walk nor stand long. Please help,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
10201,Good flight. butvery.poor ammount of PQM for a business class flight if you are looking to qualify on another Star Allia,"Good flight Very corteous service.Beware of the fact that it yields very.poor amount of PQM for a business class fligh which may be importantt if you are looking to qualify on another Star Alliance Airline such as United, for example",Avianca,trip_advisor,['Assurance']
10202,The WORST AIRLINE I Have Taken - La Peor Aerolínea Que He Volado,"DO NOT FLY WITH AVIANCA This is the worst airline service I have taken in all my life. Most of the flights are always delayed for hours on end at the airline's discretion, for no apparent reason, customer service offer no help, are often rude to customers, and the service at the airport is very unfriendly. I have taken about 10 Avianca flights this year, nationally and internationally, and I have had problems with 8 of them. Apparently there is shortage of planes by the airline and they are having problems worldwide, but they are solving the problems by affecting the customers. Today they decided to inform me that my flight, leaving later tonight from Bogota to Munich, would be 4 hours delayed, with no reason given. This has affected all my travel arrangements and costed me a lot of money to fix. NEVER AGAIN",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10203,BEM ATENDIDA EM GOIANIA E EM MIAMI. UMA DEMORA IMENSA PARA O PGTO DE EXCESSO DE BGAGEM,"BOA. O ATENDIMENTO FOI EXCELENTE EM GOIANIA E Deixou a desjar EM MIAMI.A DEMORA para o recebimento de excesso DE BAGAGEM FOI TERRIVEL. As atendentes ficam conversando sobre outras coisas, param para tomar café e deixam a gente esperando.",Avianca,trip_advisor,['Responsiveness']
10204,Never again,Never fails there is always a delay even when it's 62 and sunny. Ruined my entire trip on more than 1 flight. Never again.,FrontierAirlines,trip_advisor,['Reliability']
10205,Do not book a Jetblue Vacation package,I booked air/hotel package after reading the change/cancellation policy which states no change fees and must be done by phone. I started calling 5 days ago and still haven't spoke to anyone after being put on hold for hours and giving up or being disconnected. Now I think the window to cancel my existing reservation may have passed because NOBODY PICKS UP THE PHONE!!!,JetBlue,trip_advisor,['Responsiveness']
10206,Flying Coach on a long flight,Delta is great. The flight attendance are the best. Ours recommeded his favorite coach dinner and it was great. We flew thru Paris going and JFK coming home. The Tel Aviv to JFK flight was over 12 hours and sitting in a coach seat for that long was extremely uncomfortable. It is just way too expensive to fly business class. The Bathrooms on the JFK fight became gross as the trip progressed and no effort seemed to be made to clean them. I had to wipe up around the place each time I went in. Someone should be assigned to do this.,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
10207,Cancelled flight with no notification,United cancelled our outbound flight without any notification to us. They emailed earlier that flight had changed by 5 minutes. Not a big deal . I just happened to get on my mileage plus account to review trip. There was a notification to contact United to get tickets reissued. Our flight home had changed drastically so I called the customer service. The gentleman on the phone explained that our outbound fight to Cabo had been cancelled and we needed to rebook. He explained that if we rebooked our only option was an overnight stay in Chicago. We had absolutely no idea that they cancelled our flight. Will not use United again.,United,trip_advisor,"['Reliability', 'Responsiveness']"
10208,Servicio Súper Pésimo,"Para empezar una agencia de avianca nos informó que avianca cambió su política y que las maletas ahora costaban 25$ por equipaje de bodega y 40$ por equipaje en avión y al llegar al aeropuerto y al hacer el check in preguntamos y nos salieron con que eso era falso y que las maletas costaban cada una 80$ tanto de bodega como de mano y que no teníamos derecho a traer una maleta de mano y nos toco acomodar la maleta pequeña que traíamos en una maleta de bodega para poder viajar, además de eso muy mal servicio nada comparado con por ejemplo copa airlines de panama, los aviones de avianca súper malos súper viejos toda la gente queda apretada como cigarillos en cajetilla y las sillas no son reclinables y muy incómodas, las azafatas súper mala clases, no tienen carisma y eso sin contar que no dan ni un trago de agua todo hay que comprarlo, yo entiendo que avianca quería economizar pero tampoco a costo de los pasajeros, y sabiendo que se paga un ticket bastante caro, yo sinceramente no lo recomiendo para nada, mi recomendación para todos en Latinoamérica viajen con Copa Airlines u otra aerolínea que si sepa dar un buen servicio al cliente, atentamente el sr Mariano Florentin Olieberg Holandés!!!",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10209,Southwest is the best!,"This flight was excellent. Comfortable seats, free online tv, great hospitality and service from the staff on board.",SouthWest,trip_advisor,['Assurance']
10210,Amables y muy puntuales,Sorprendido con la atencion. Tanto en tierra como en vuelo. Todo el personal muy amable con atencion esmerada. En cuanto a los aviones impecables en cuanto a limpieza. modernos y bien cuidados. excelente puntualidad. Mientras los destinos lo permitan seguire sin dudas eligiendo esta aerolinea.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10211,Excellent flight ,Had an excellent flight on Allegiant Air but I’d like to specify give a shout out to our stewardess Jen on flight 70 from Oakland to Vegas 11/15/19. She was awesome! Took the time to talk to our party and make us feel welcome as well as gave some amazing recommendations for places to stop by while in Las Vegas. She put a great face on Allegiant Air and would definitely have me recommending Allegiant to friends based on their excellent hospitality and service! 5 stars ... would fly again!,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10212,Regular a mala,"En el viaje de Cuba a Bogotá, Colombia, decía que nos daban almuerzo y solamente nos dieron un mini pebete de jamón y queso y en el vuelo de Bogotá a Argentina, que decía cena, nos dieron únicamente un pebete un poco más grande y al llegar el momento del desayuno nos sirvieron un vaso de agua.",Avianca,trip_advisor,['NA']
10213,Pésimo Servicio,"Pésimo servicio, tras hacer check in web 24 horas antes y tras entrar a sala de embarque 2 horas antes, nos suspenden el vuelo de manera arbitraria un funcionario de la aereolinea, sin llamar al supervisor, pésima capacidad resolutiva de la aerolínea, encima quieren cobrar recargo más caro que el mismo pasaje. Y nadie se hace cargo. Avianca la peor aerolínea en la que he volado.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10214,"Great Crew, great and smooth flight.  Arrived on time.",It was a very nice flight. The crew was great. We departed on time and arrived a few minutes early..,SouthWest,trip_advisor,['NA']
10215,If you are 2 minutes late they wont let you board,"I was unable to check-in online becuase the air-canada site is a buggy mess, when I arrived at the airport 1 hour ahead of time which is normal for domestic flights, I was delayed for 20 minutes becuase of ""issues"" that the employees wouldnt explain and then was told I missed my check-in time and wasnt allowed to board, even though there was still 40 minutes until departure (check-in time is 45 minutes before departure) They also refused to rebook my flight or give any kind of compensation like a discount on a new ticket. this was my first and last experience with air canada and wont ever be using this company again",AirCanada,trip_advisor,['Responsiveness']
10216,"Pesimo servicio al cliente, saqueo de maleta.","El peor servicio que he recibido en años como viajero. El personal nunca mostró empatía o interés en ayudar a resolver el problema u ofrecer una alternativa. Me saquearon la maleta y nunca me pidieron disculpas. Hace unos años, tuve una experiencia similar. La aerolínea respondió inmediatamente al problema, se aseguró de que la persona que robó fuera despedida y reembolsó el costo del objeto robado, además de ofrecer cortesías adicionales. Una empresa que en realidad valora a sus clientes hace todo lo posible para brindar el servicio adecuado para que estas cosas no sucedan y, en segundo lugar, hace todo lo posible para solucionar el problema. Esta fue mi primera experiencia con Avianca y definitivamente la última. Me habían advertido anteriormente, pero ignoré la información. Debido a que demuestran cero cuidado por sus clientes, me asegurare de que ninguno de mis contactos y mi empresa utilice más sus servicios. En efecto, Leonidas, el agente o supervisor, no es adecuado para su cargo. En el servicio al cliente, se le indica al cliente que están dispuesto a ayudarle, pero Leonidas fue despectivo y confrontativo. Incluso dentro de los procedimientos de la empresa, un supervisor de servicio al cliente debe responder a sus clientes u ofrecer soluciones alternas. ¡Nefasto!",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
10217,Worst experience ever!,"Today was the worst experience I have ever had. We check into the sky priority ticket desk. My family came in really early because we had a new born (3 months) and were looking to access the delta sky lounge to feed our new born. While checking in, there was an issue printing out my baby’s ticket. We waited over an hour while my baby was crying and freaking out. As parents it hurts, knowing that I’m not able to give my son his nutrients. Dawn at the front desk kept on brushing us off. I asked her to call the supervisor but she refused. After the tenth time, she went to the back. After 45 minutes Heidi shows up. I had to explain the whole situation to her… again. All while my baby is freaking out because he’s hungry. Heidi and Dawn gave me an attitude and just seem like they wanted to get me out of their hair. They did not assure that my son will be on the flight home with me. They did not value my piece of mind or my time. Let me remind you that it took over 45 minutes to speak to a supervisor. This is the most unprofessional experience I’ve dealt with. This is not what I had in mind when I booked first class tickets. Please reach out to my so I can further address this situation.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10218,Cancelled flight last minute,"JetBlue canceled my flight 10 hours before the departure, offered no explanation, and no same-day coverage, and customer care just kept on insisting that I cancel the flight. I never ever had this bad an experience with any other airline. I will never ever fly JetBlue and would recommend others to be cautious.",JetBlue,trip_advisor,['Responsiveness']
10219,Spirit Airlines,"The bid option for a seat upgrade is a cool idea. The Big Front Seat was roomy, comfortable, and made my cross country flight much more enjoyable. Worth every penny!",SpiritAir,trip_advisor,['Assurance']
10220,Never again,"Our flight was originally supposed to take off at 1230pm. Then it got delayed to 110pm. Then 210pm. Then 230pm. Then 310pm. At 250pm the gate attendant said our plane had not left San Antonio yet. At 300pm they announced our flight was cancelled. There was a line a mile long trying to get to customer service. Literally. We were also told UA does NOT give hotel vouchers or anything else. After finding the last hotel room in Houston, I called UA to file a complaint. After being on hold for an hour and a half... The very flamboyant gentleman on the phone called me ""honey"" and laughed as he hung up on me. I will NEVER fly this airline again. I filed an official complaint with the FAA. This company treats people like crap and I'm tempted to upload the videos I took to social media.",United,trip_advisor,['Responsiveness']
10221,DISGUSTING AND THE WORST CUSTOMER SERVICE ESPECIALLY DEALING WITH DISABLED,"Upon arrival at Jetblue JFK, I went inside with my sisters handicap placard to request a wheelchair and someone to help. I was told I needed to bring th wheelchair out and none of the 3 employees standing there offered to help and they all refused to help me when I told them I can't wheel the wheelchair; that I am also pushing a stroller with my toddler in it. I was told ..""Oh well"" , there's nobody to help you. When I explained this to the employee at the security line to let us in, she told my sister she can't come thru with the wheelchair. We showed her the placard that she is disabled and still refused to let her pass. At this point, I feel these employees and Jetblue will be hearing from our lawyer shortly. Please, as a warning..Never fly Jetblue. Save yourself the headeache and hassle.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
10222,Good airlines but children’s service should be better,"Emirates is always good airlines to fly, it certainly fulfils basic passenger needs. However, but there are things they could do better or differently. First of all, at the check-in desk in Amsterdam, a ridiculous COVID-19 requirement was demanded. We were flying to Kathmandu, and for young children, Nepal doesn’t ask any COVID-19 tests or certificates. I told this check-in lady but she insisted on certificate or test; so at last minutes I had to take the test (because of that we nearly missed our flight). In reality, we did not have to show anything, not at Schiphol, Dubai, or at Kathmandu immigration, either way no one asked. Yet went through terrible stress for absolutely nothing. We informed Emirates headquarters in Dubai, and the reply was: In uncertain times, our colleague did the right thing. So strange. Second, if Emirates stewardess give food to children, they should give everyone at the same time; if one side of plane (the child) is already eating the food, other child seated next or in front or back, can’t wait for a long. That’s why they are called children. In our case, children on one side (or one half seated) got food quickly , but the stewardess on the other side wasn’t available. The same goes for children’s ‘gift’ (drawing books etc.), children better get nothing or get at the same time. In our case, we had to ask for it. Of course, flight staffs are busy but when it comes children, they can’t and shouldn’t give the impression of discrimination. The other thing that bothered us was the seats: Emirates automatically allocates seats (unless passengers choose and pay extra), which is not a big deal, but when they know, parents travelling with young kids should not be squeezed in the middle. In our case, coming back from Kathmandu, we had to seat in the middle, our left and right, both were single heavy built grumpy men. This was troublesome because children need to move a lot, and often they need to go to WC. It was so hard to manage over 7 hours flight in the middle. Emirates should consider such an uncomfortable situation!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10223,THIS IS NOT A NATIONAL AIRLINE,"Delays are the signature of this airline. Instead of going to 2 Stops, I had to make 3 stops and 12 hours longer and forever layovers.",AirCanada,trip_advisor,['Reliability']
10224,Love Flying JetBlue,"Our flight from Orlando to Newark, New Jersey was seamless. The flight was full so there was no space for our carry on luggage. However, the flight attendant was so nice. He took our luggage and had it checked in for us. All of the team members exemplified exceptional customer service.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10225,Discount airline with better than expected service,"For a discount airline had a surprisingly good experience for a no frill discount airline. Expect to pay for luggage, carry ons, etc. Seat comfort was adequate for the two hour flight. Food and drink was available for purchase. Flight crew was professional. Was traveling with a person in a wheelchair and the attendant at the check in desk change our seats so we could have a row in the front of the plane to ourselves. Flight departed and arrived on time. No Jennifer Aniston suite onboard but an inexpensive way to get from point A to point B.",Allegiant,trip_advisor,['Responsiveness']
10226,Do not waste your time,"Flight was delayed. First they said 2 hours, then 4 then 5. The flight was cancelled with no explanation. The earlier and later flights went out. There was no weather problem. No flights were available even the next day. I called and got put into a queue. After 20+ minutes the line went dead. This is the second time this has happened to my family. My sister had a flight from Ft. Lauderdale to Boston cancelled. She could not get another flight for 3 days. She got a flight to New York 2 days after her scheduled flight. She incurred additional expenses by staying in Fl 2 extra days and landed in New York instead of Boston. JetBlue offered no support and no customer service. JetBlue is no longer an economy airline. The baggage fees are outrageous. Save yourself a major headache. Avoid JetBlue",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
10227,No bathroom accessible,"I had a horrible experience of getting barred from the bathroom. Having a window seat in a row with 2 obese adults and a baby essentially trapping me in for 5 hours. As soon as they got up I tried to go but the stewardess prevented me. I was forced to walk to the front of the plane and back again to get my bag. Packed flights are a given, but the empty seats that were on the plane should have been given to the family that needed it. This causes passengers great distress. No other stewardess helped or supported me. The pilot was not made aware. The stewardess refused to give her name and hid her face.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
10228,JetBlue again fails to deliver AVOID AT ALL COSTS,"when they decide to cancel because staff are short, you will not be entitled to any compensation at all - this is what they say when we had to buy new tickets for $1700 We think it is important that you know exactly what you can expect from us if you ever experience a delay or cancellation. Our Contract of Carriage explains that if your flight is delayed or cancelled, we are not liable for any type of special, incidental or consequential costs such as alternate or additional travel expenses. These include, but are not limited to: airfare, ground transportation, fuel, entertainment, wages, lodging and food. What a sham!",JetBlue,trip_advisor,['Assurance']
10229,Worst airline ever,"Please skip to use this airline if you can, service is poor, staff is very unprofessional, negligent and less serious, if you have any reclamation, about the cancellation of a ticket or a baggage damaged or lost, forget about getting your money back, you could wait for the eternity, i spend more money calling from europe trying to get an answer than the money they own us. And NONE response, eather by email, and the website where you can see the status of your reclamation does not work. PLEASE AVOID THIS AIRLINE!!!!!!!!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10230,"terrible, lazy staff, inconsistent and unreliable communication, waste of money.","this airline is the most horrible airline of them all. they lost my luggage and never reimbursed me for my time or checked baggage, they do not respond to emails, and you can't talk to someone on the phone. The staff is unreliable, lazy, take no responsibility, they lie about helping you get your luggage back and they are extremely rude and unprofessional. I will cut my own head off before I fly spirit airlines ever again. F**K SPIRIT AIRLINES!!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10231,Smooth flights,"The flight on Southwest was smooth. The pilots did a great job avoiding the turbulence that was in the flight path. I know turbulence doesn't bother me as much as others, but for those who have concerns, this effort is greatly appreciated.",SouthWest,trip_advisor,['Responsiveness']
10232,Evans Best Flight,"I would like to say that this is the best airline I've ever flown! The service was awesome and when I made a simple error, they corrected it without any problem. I was truly impressed with professionalism. Delta is no. 1. Thanks Delta",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10233,Southwest doesn’t disappoint,"Love that southwest includes a free checked bag and reasonable rates as well. Seating can be a bit chaotic and passengers are not always polite so that can cause issues. Make sure to check in right at that 24 hour mark so you can get seating A or B. This will help with being stuck in a middle seat or separated from the people you are traveling with. On our flight the flight attendants were kind, funny, and accommodating for the most part however, on our flight people who had a higher class of Seating we’re saving seats for others who were in the last group to board. This isn’t ok in my opinion. One seat fine but they were saving six seats. I feel the flight attendants should’ve stepped in and said something but they didn’t feel it was their responsibility. Didn’t affect me at all but other passengers were upset. Even with this being said I’d recommend southwest for there reasonable rates and bonus free bag. We almost never fly other airlines.",SouthWest,trip_advisor,['Responsiveness']
10234,Krishan kumar,Amazing aircraft and staff behaviour with quality food and beverages. Provided with solution for weather conditions and a great coordination for onboarding and de boarding.,Emirates,trip_advisor,['Assurance']
10235,MSP without doubt easiest U.S. Entry point,"Over the past two years we have flown to/from Euope twice and to/from Dominican Republic once. We have always flown Delta and/or their partner airlines. On-board service is way above average; boarding process is quick and easy; gate agents are continually updating passengers in the waiting area. The best part of our latest flight (PUJ to FSD) was the ease of the customs process back into the U.S. at Minneapolis/St. Paul (MSP) airport. From the time we got off our first flight until we were seated at our connecting gate was only 35 minutes. They had a number of folks on hand to help passengers expedite their customs experience. Compare this to 2 1/2 hours at JFK and 2 hours at DTW (Detroit). The JFK process was like an out of control ""cattle call""; Detroit personnel were just plain rude to everyone. If you have your choice of re-entry airports, (probably mainly for travelers from the midwest), you won't do any better than flying Delta and re-entering through Minneapolis/St. Paul.",Delta,trip_advisor,['Responsiveness']
10236,Okay,"Waited a long time to board, flight late, weird ground security took my compact. Flight was short and I made my connecting flight only thanks to Me since i always allow 2 and a half hours between flights. I don't like to be running through the terminal and I like to have a refreshment and relax before my flights. Flight crew was not that friendly.",Avianca,trip_advisor,['Responsiveness']
10237,Excellent Service,"A excellent service throughout. Excellent staff, attentive all of the flight. Food and beverage was also excellent.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10238,"Spirit treats me very well, I am a satisfied customer ","I strongly recommend Spirit Airlines. I have only had positive experiences, I’ve enjoyed the window seats and the leg room on each of my flights. I always checked Spirit Airlines for my trips and the price is unbeatable",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
10239,Decent flight but no food to/from Honolulu,"Decent flights to Paris during Covid over the holidays: HNL YYZ HNL. Flights were of course fairly empty however HNL YYZ leg there was no food being served and it was a 7+ hour flight. Last I remembered that's international too! The equipment itself was fine, we were able to spread out; we got face face masks and sanitizer and ear buds. Entertainment was good; in seat phone chargers; good overhead space. Booked Air Canada since you got seat selection included; one free carry on and one free check in. Unlike other Alliance members where they nickel and dime for everything. But no food on the Honolulu flight!!!! Yikes! Make sure to bring food on board. Food from YYZ to CDG was fine; chicken or beef. Overall it was fine in economy. But still leaning towards N. American Carrier versus the more enjoyable European carriers.However I just remembered in airport counter crew were very good in moving my daughter and I's seats to have no one in the middle for us. That ws a plus and we did it leg and AC accomodated. Grant is the flights were empty but they could have said no to block off the middle seat.",AirCanada,trip_advisor,['Responsiveness']
10240,The usual,"Flew from Newark to Punta Cana. The flight was safe and on time, the most important factors. As usual, the seats are way too cramped and the boarding process is a cattle call, but this is now par for the course if you fly economy anywhere.",United,trip_advisor,['Tangibles']
10241,Quick Vegas trip,"Basic, no frills flight. Good for short distance travel at a good price. Bring a book if on longer flights and bring your own munchies if you need a snap while in flight. You will pay extra for seat pick, early boarding, luggage and upper storage on the plane. If you travel light, good deal.",Allegiant,trip_advisor,['Tangibles']
10242,Uptight attendants and $2 water = not the greatest experience,"So they did have some of the cheapest direct flights from the midwest to Florida... However, you get what you ""don't"" pay for: a single piece of luggage was $30, $50 day of flight. A carry on suitcase cost the same. No freebies - water $2 per bottle, and no cash - cards only. Seat selection was also an added cost. Flight attendants were not very friendly to the passengers, but had their own private stewardess clique going on. I got some cold service from them, personally. In this modern age of cheap air travel, one can do better. C- .",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
10243,Perdí mi vuelo,"Perdí mi vuelo a Colombia por llegar 3 minutos tarde, solo porque en el embarque la encargada dijo que ya no aceptaban mi equipaje, para esto el personal que pesaba el equipaje, lo había aceptado pero la encargada dijo que ya era tarde y que tenía que cambiar mi vuelo, que no era culpa de ella y no había forma de ayudarme en nada. Ahora me obligan a cambiar mi vuelo cuando llegue 57 minutos antes de la hora del vuelo. Encargada: valeria gordon",Avianca,trip_advisor,['Responsiveness']
10244,Problems from the start,"If not for serious problems involving their customer service, I would have rated this as exceptional. First, they would not let us print our boarding passes via online. We were required to check in at the airport with our travel documents. That meant crossing the border very early from the U.S. to check in. Upon check-in at the airport we were told our flight departure had been delayed until 2:45 P.M., but we had a connecting flight to Tokyo scheduled for 1:45 P.M. via Singapore Airlines. They were unable to come up with a way to get us to LAX in time so we had t rent a room for the night in Vancouver....which they did not offer to comp. They reticketed us for the next day direct to Tokyo via Air Canada instead of with a connecting flight from LAX. in retrospect, this was a good thing. Although we lost a day of our vacation and it created a bit of confusion for our hosts in Japan who were taking a 2 hour bus ride to meet us at Tokyo, Narita Airport), the plane ride was the nicest I can remember. It was a long flight, but the plane was spotless, the cabin attendants very attentive and the seats roomy. The main problem was that Air Canada did not inform Singapore Airlines that they had reticketed us direct and Singapore Airlines assumed we were a ""no-show"". When I called Air Canada two weeks later to confirm our return flight as originally scheduled, I was told by the Air Canada Customer Service person that everything was on schedule and as our itinerary specified. The next morning we took the 2 hour bus ride from Yokosuka, to Tokyo Narita Airport to check in 3 hours early as directed for the international flight. Upon checking in at the Singapore Airlines counter we were told we were not listed for the flight. A supervisor told us that the flight was full as we were a ""no show"" for the connecting flight out of LAX 2 weeks earlier. We were in a bind as we needed to be back in Washington State by Monday morning. The supervisor then told us we could have our seats on the flight, but we would have to pay an additional $100 per person ""no-show"" penalty. I felt like this was extortion, but had no choice. Although Vancouver, Canada is much closer to home than Seattle to fly out of, I'm not sure that I want to ever fly Air Canada again. They have offered a ""token"" discount for a future flight within one year, but it doesn't compensate for the lost day of vacation, the cost of spending a night in Vancouver or the $200 charged by Singapore Airlines as a ""no-show"" due to Air Canada not informing them of the re-ticketing direct.",AirCanada,trip_advisor,['Responsiveness']
10245,BAD,"1.	CASO AVIANCA – 190102012254 rotura de cerradura y hurto/ robo 2.	CASO AVIANCA – 190115001561 rotura de las 4 ruedas de la maleta Se hace relación a estos dos casos: •	En el primer caso la respuesta de un agente, es que la cerradura rota no tiene importancia ya que la función de la misma es de transportar y no de seguridad!!! qué respuesta tan estúpida si la cerradura no es necesaria, como se asegura al pasajero la seguridad- Lo cierto es que tienen razón, no necesita usted cerrar la maleta con seguro, porque si quieren meterle algo, o robar lo hacen de todos modos. Vaya!!! •	En segundo caso el agente se sobrepasó en sus funciones. La explicación que dio, fue aún más estúpida según el: La maleta tiene la función de transportar, las ruedas pueden estar o no, pero para que…. Si las ruedas la rompen ustedes, claro no hay en el mundo gente con necesidad de transportar con reudas pro ejemplo: Embarazadas, personas movilidad limitada, o de la tercera edad, Claro, para que las ruedas ¡!! •	En el caso 1: Hablamos de una maleta Samsonite precio más de 250€, sin contar con las pertenecías sustraídas, estuche de baño, ropa, etc. valor a determinar En el caso 2: Hablamos de una maleta de menor valor marca común precio 118€, se rompieron las 4 ruedas, cuya reparación en Alemania es mayor al valor de la maleta, Y desde Enero llamando todos los días a Avianca para encontrar una solución.",Avianca,trip_advisor,['Responsiveness']
10246,On Time and Friendly,"Recently took a round trip flight on Southwest. They were right on time, we landed early both flights, friendly staff, nice room in the seats!",SouthWest,trip_advisor,['Responsiveness']
10247,Avoid - Terrible Experience,"Terrible experience from start to finish. Initially, I was enticed to book directly due to a promised price match that was never honored, to absolute chaos whilst trying to board, to a 2.5 hour wait time for food and drinks, along with a 40-minute delay leaving the plane at our connecting flight, leaving us with less than 10 minutes to make our connection, with no assistance provided by the airline staff. Boarding the plane, both in Manchester, Dubai, and Manilla: they divide the queues into different zones, which in theory is a great idea, but poorly executed due to signs for each zone being right at the front of each queue at chest level; hence until you're almost at the front, you have no idea what's happening from behind. The flight from Manchester to Dubai, and coming back from Dubai to Manchester on their A380 (2 floors) - staff are incredibly friendly and genuinely trying their best, but ridiculously understaffed. 2-hour wait for food/drinks on the outward flight. Return flight 2.5 hours: not acceptable. On arrival in Dubai, we landed late, with a further wait on the tarmac for a parking bay. Resulting in an overall 40-minute delay; leaving less than 15 minutes to connect to the next Emirates flight at the other side of Dubai airport. Again, poor service given there was nobody to help us get to the next gate despite a less than 15-minute gap. Luckily, I'm a fast runner, and the connecting Emirates flight was also delayed. Based on this experience, which ranks as one of my worst in over 50 international flights, I would not recommend flying with them again. Recommendations for anyone who must book with them: book via a 3rd party site: it's cheaper. Avoid flying their A380 at all costs, but if you have no option, make sure to book a seat situated middle of the plane where food and drinks are initially served - avoid the very front or back unless you're okay waiting +2 hours for food/drink service.",Emirates,trip_advisor,['Responsiveness']
10248,Surpreendeu positivamente!,"Fiquei positivamente surpresa com a Avianca. Viajei as últimas vezes com a Latam e estava tudo tão ruim (aeronave, filas, desorganização) que ao chegar em Guarulhos para fazer check in fiquei contente: atendimento cordial e rápido, sem grandes filas, com tempo suficiente, pontualidade, comida agradável (levando-se em conta a comida que a Latam e a Azul servem...) e entretenimento 100%. Muito bom. Pretendo voar mais com essa cia aérea de agora em diante.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
10249,The Birds from a different perspective,URL: URL Thumbnail: URL,Delta,reddit,['NA']
10250,Waiting and waiting,Expect delays. Went on cross country flight and was delayed in both legs. Plane itself was clean and snacks were good. Baggage took forever to arrive.,JetBlue,trip_advisor,"['Reliability', 'Tangibles']"
10251,Very unprofessional,"This is the first flight in my life and the first time ever taking JetBlue at age 50, where I’ve seen flight attendants being ugly to passengers.",JetBlue,trip_advisor,['Assurance']
10252,Spirit ruined my spirit,Uncomfortable seats and also very bad service. I flew to Puerto Rico and my return flight was canceled 2 hours before departure. This was also on Christmas day. Spirit ruined my spirits.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10253,another great United flight,"Business class both ways with wife. On time or early each stop. United is the best, I flew 350,000 miles with them last year and enjoyed every trip. No matter where I am in the world, when I get on a United flight coming home, it's like I'm already home. I feel welcome.",United,trip_advisor,['Assurance']
10254,Flight nightmare,"This airline is the WORST airline. Flight 1039 leaving from Buffalo was delayed few times, apparently the airplane had mechanical issues, several passengers noticed that the pilot took for over to take off. He was just driving around the airport. Suddenly he has to make an landing emergency in Rayleigh NC. Whe we arrive several fire trucks and paramedics where waiting for us. I BELIEVE THE PILIT OUT IUR LIFES ON A RISK.0 There was only 1 rep from the airline which did not have any answer for the passengers. Her name was Elizabeth. The airport manager were at the terminal but did not have any answer for us. We had to sleep at the airport. They refuse to put people in a hotel, THESE COMPANY NOT EVEN OFFER not even WATER to the passengers. The supervisor Elizabeth when a passenger asked her a question this was her statement "" I WAS NOT SUPPOSED TO BE HERE..IM DOING YOU PEOPLE A FAVOR"" my question is WHERE WERE THE LEADER SHIP MGMT FOR THIS AIRLINE"" WE HAVE TO SLEEP AT THE AIRPORT..EXTREMELY POOR CUSTOMER SERVICE. THINK ABOUT BEFORE BUYING A PLANE TICKET ON THIS AIRLINE. IT WAS DELAYD DURING ROUND TRIP FLIGHT. THE AIRPORT WAS NOT PREPARE FOR AN EMERGENCY EITHER.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10255,Experience at the airport Trivandrum,Amazing part of my journey at the airport on the way back home with Nissa Thomas. It’s the most polite assistant I ever met. Another beautiful memory about India. Amazing people!!! So kind and so human 🙏♥️,Emirates,trip_advisor,['Assurance']
10256,Horrible experience,"Our flight was cancelled as we were on our way to the airport. There was no alternate flight. We were told we would have to stay 3 days for the next flight. We were in front of a line, then were asked to move to another line and they put us to the back of it. First time flying spirit and the last. You get what you pay for.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
10257,Ponctualité ok mais service minimum,Aucun souci sur la ponctualité. Embarquement rapide. Mais service à bord minimaliste. Dommage car sinon ce serait parfait.,Avianca,trip_advisor,['Responsiveness']
10258,eUpgrades - Return Flights,I just booked latitude flights for me and my wife from Toronto to Tampa. I was able to use my eUpgrades immediately for the flight there but how do I upgrade the return flights?,AirCanada,reddit,['NA']
10259,Never travel here!!!,"Rude people, cancelled our flight and stated that basically they don’t care if we have to sleep at the airport or starve.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10260,Worst experience ever multiple times,Won’t ever buy tickets to fly frontier airlines again the service in the airports are absolutely horrible this past flight I had to change a kids fly free name and I paid a 49 dollar fee next thing u kno a month later when I go to leave they never changed the name from my daughter to my sons name and made me pay 221 dollars for a ticked that was originally free which according to the service desk was a lie and called me a liar but with the deal den membership every child under the age 15 flies free on certain days and flights it says but not to the representatives at the front desk talked to a manager and he refused to help asked to speak to someone higher up and wouldn’t get anyone or call anyone said they would put a escalation claim for me in and have some one call me still no call flights are always being delayed for what ever reason,FrontierAirlines,trip_advisor,['Responsiveness']
10261,Good fly,They offer a great service on board and all the customer service is really good but the connection in Bogotá make you loss to much time and the other thing is that they are more expensive above the others companies.,Avianca,trip_advisor,['Responsiveness']
10262,"Last minute flight, days before Christmas, great service","The airport in general is a mess the weekend before Christmas. Employees could easily be frustrated and short, however everyone I dealt with was still friendly without having to force it. The lines were astronomical, but the United employees smiled and got us through as quickly as possible. They had their system to get us through the kiosks, our luggage whisked away and on to the next person. They were just as efficient throughout the process. So much so that my luggage was able to get on an earlier flight. This did cause a little concern for me as I continued to wait for it until all luggage had gone through the carousel as I didn't check my email after taking my phone off airplane mode. Arrived safely and quickly, with a friendly crew on board as well.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10263,it was O.K.,"didn't like the hidden baggage fees that we were not told of, other than that is was O.K.the flight was on time",Delta,trip_advisor,['Tangibles']
10264,Spirit airlines are. A big scam,"This company is the biggest scam ever the sell more tickets than the space then they they try to delay you or cancel your trip in many ways starting with offering you vouchers and end in flight cancelation , the guy how was checking me in had a Cabernet cleaner title on his badge , his supervisor was talking on the headset while surfing customers, they didn’t give me a cancelation ticket saying their printer isn’t working",SpiritAir,trip_advisor,['Responsiveness']
10265,Aisle seat apparently always means last group to board,"This is my first trip flying JetBlue. I love everything except boarding process. I always sit in an aisle seat, and apparently on JetBlue that means boarding last. Problem is there is no overhead space left by then. You have to end up gate checking your VERY small carry-on because overhead bins all taken up by people with HUGE carry-in’s! I wish Airlines (all) would get serious about making sure what passengers actually carry on meet the limitations they communicate. One person in row in front of mine had roller bag that had to go sideways to fit in overhead AND had a backpack that stuck out from his back two feet and wouldn’t fit under seat. So he used almost one whole overhead bin, even though you are only supposed to put ONE item in him. That backpack OR the roller bag would have NEVER fit in the “sample spacer” airlines use for passengers to gauge size of carry-on, but no one stopped him. HE should have gate-checked one of his bags! Luckily this leg I was able to “squish” my fabric carry-on under my seat along with my computer bag...",JetBlue,trip_advisor,['NA']
10266,Worse flight ever,Delta seemed very disorganized at gate Over sold flight which I found people saying is not uncommon And I upgraded to select my seat and they switch it around Not really interested in flying them again,Delta,trip_advisor,['Responsiveness']
10267,What a handsome and beautiful flight attendants; loved just looking at them!,The price was unbelievable and is the reason I booked it right away...just $326 round-trip Maui to Las Vegas!!!,United,trip_advisor,['Tangibles']
10268,Great flight!,"Managed to fly at late notice on a direct Allegiant Airlines flight from Appleton, WI to St. Petersburg, FL. Flew their brand new Airbus jet. Comfortable seats, though they're not plush. Service was fine as expected. We left on time and arrived in Appleton early. The price was definitely right! PIE is very manageable. Not having to deal with TPA is wonderful! Will fly again.",Allegiant,trip_advisor,['Responsiveness']
10269,El servicio es muy malo,"Un vuelo que salía a las 2:55 p.m. salió a las 6:30 p.m. hacia Bogotá. Al llegar perdimos la conexión con Medellín y ni se excusaron. Terminamos saliendo en el vuelo de las 10:20 y arrivando a Medellín a las 12:00 a.m. Viajamos en clase ejecutiva y la única diferencia fue la silla: + Para un viaje de dos horas, San Andres-Bogotá, nos dieron una galleta pequeña y un paquete de maní más una bebida. + Al llegar a Medellín, recibimos de último las maletas. ¿Para qué clase ejecutiva????",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
10270,"Always in time, with great service on-line","We had several problems with labor's manifestatiions and arrived too late at the airport. Well, Avianca people mada all the possible, and we could fly. That was awesome. The food is good. The service on-line is just perfect:you can do everything at home or hotel. One problem: economic class is not confortable. But that is a problem at every company, isn't?",Avianca,trip_advisor,['Responsiveness']
10271,Worst flying experience ever,"I have had my vacation to cancun planned for months, little did I know it was going to end up being during the week Spirit decided to cancel 2,000+ flights. Our direct flight to cancun was canceled just 12 hours before take-off. LUCKILY there was another flight to Cancun that day with seats left although it had a long layover. We spent all week on vacation praying our flight back HOME wouldn't be canceled as well. It was actually on time! However, we arrived at the airport 3 hours before boarding time (which was the earliest the shuttle would transport us) only to wait in line for 2.5 hours just to check in/check 2 bags. Then we had to run to security, run all the way to the gate, and barely made it onto the plane. Once we arrived back in Pittsburgh, we found that they've lost the luggage of about half of the passengers on our plane, including mine and my fiancé's. It will arrive in 2-5 days, they say. This was our first time flying with Spirit airlines and for sure, the last.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
10272,Always enjoy flying with emirates,"I always enjoy travelling with emirates and find the whole experience a pleasure, I always try to book an aisle seat as flight is long and I can easily get up and walk up and down without disturbing anyone.service is great and flight crew always there to help ,",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10273,$125 REDEPOSIT FEE,Just wanted everyone to know that United is charging $125 to redeposit miles into your Mileage Plus account for cancellations resulting from the Corona Virus outbreak. Paid tickets have no charges or penalties. I think this is disgraceful and they are totally taking advantage of a situation that is out of people's control. Nice way to reward your frequent flyers United.,United,trip_advisor,['Assurance']
10274,Frontier Airlines is a Joke,"This airline used to be half way decent but the last time I used them was 10 years ago. Now they shake you down for every penny they can. My flight was a great price, originally. After they shook me down I ended paying almost double for our flight. One personal also approved my daughter's bag, and I boarded the plane. I get on and my daughter is calling me upset because they're stopping her at the gate. The way they berated her I was worried TSA was going to take me away for going after everyone at the counter for the way they treated my 14 year old daughter. TERRIBLE customer service and terrible pricing. Don't use this airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10275,I was impressed,The plane was very clean the flight attendants were very nice and helpful. The pilot did a great job as well keeping us informed on where we were and how soon we would be landing.,United,trip_advisor,['NA']
10276,good,good management. Like to choose travel always in Emirates Air ways. Enjoyed the food facility. Good communication,Emirates,trip_advisor,['Tangibles']
10277,5 star experience!,"Unfortunately I did not catch names. My daughter hurt her knee days before our trip and had to be in a knee brace and on crutches. We needed wheelchair assistance at the airport. Both counter against, flying to and from Oakland, CA offered to move our seats closer to the front so she would be comfortable. At the gate, the agents were smiling, patient and encouraging as we boarded. Upon entering the plane, the spirit staff acknowledged my daughter’s injury and asked if she needed help and had sincerity. It made a very nice experience when my daughter was disappointed that her knee injury happened and put a little wrench in our trip. I wish I could remember the flight attendant with the shorter brown hair on our flight to Oakland (I know their home base is Las Vegas)...my daughter’s nose started to bleed right before we started to land. She was already in pain from her knee and now her nose is gushing blood and took longer to stop than previous nose bleeds. Your flight attendant made her feel very comfortable, brought everything we needed...Kleenex box, ice, sanitary wipes, garbage bag... she kept checking in to make sure Alyssa was okay and offered to call the paramedics when we landed. Gave Alyssa tips on helping to control the nose bleed (it was truly gushing and from both nostrils). Even during landing her nose was still bleeding. We finally got it under control to get off the plane and another passenger sat in the wheelchair your staff had called for for us. She was very nice to the man and explained that we had called for the wheelchair and that they would call for one for him. You could tell he wasn’t pleased to get out of the wheelchair but with the kind explanation that we had requested the wheelchair and they did not know he needed one and will call for one now, he got up. I’ve flown spirit many times in the past and have always had decent / no complaint experiences. In the beginning of traveling with spirit, I remember telling my husband, that I know this is more of a budget friendly flight but the staff could be more friendly too. And your staff was top notch! I’ve seen a difference in customer service these last few flights and it is so appreciative to have a friendly smiling person greet you and welcome you especially when my daughter hurt her knee and needed crutches/wheelchair assistance. Thank you for making our flight experience GREAT!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10278,Super service will use again,"I was really sceptical of using United after reading all the reviews, but the whole service throughout my trip was nothing less of phenomenal. The food was good. Flights are on time the service was exceptional and the whole experience using the app, knowing where my luggage was at every opportunity was good I would highly recommend using and flying United and will use them again.",United,trip_advisor,['Responsiveness']
10279,bad customer service at check in counter,"I flew business class from Frankfurt to Manila on October 20. When I arrived at the check in counter, Check in Counter Man 1 told I needed a one health pass and pointed at a paper in a plastic stand with the details and website address in to get it. As the website address was too long I tried to google using the keyword one health pass. At the end I was being asked for my credit card details and so I asked Man 1. He just pointed at the website address, completely unsympathetic with my plight. I moved to a blank business class counter while copying the website address and was shooed away by Man 2. I returned to Man 1 and showed my one health pass but apparently he was unaware that one health pass is now called e-arrival card and was in a different format. It took him around 15 minutes to figure it out and another Check in counter Lady, whose passenger showed the same format as the one I had in order for me to get my boarding pass. The lack of willingness to help really put me off.",Emirates,trip_advisor,['Empathy']
10280,Worst experience of my life,"We checked in 3 hours ahead of our scheduled flight on Saturday. Waited two hours to check in and found out our flight was delayed 5 hours. No communication via app or text or even staff who passed through and asked where we were going. Flight was delayed again and again until finally being cancelled and staff telling us there were no hotels in Belize City for us. We ended up staying in an area of town that the US embassy say do not visit and which has the highest per capita murder rate in the world, with our 8 and 10 year old. Flight was supposed to be at 1.40 the next day. Delayed. Delayed. Delayed. Finally around 9pm they announce we are going to Houston because the staff have worked over their hours. The staff member shouted at us all that we should be grateful that they were getting us there because there were no hotels in Belize City for us. Get to Houston and we are waiting on the tarmac for new crew and someone in business decides to get off the plane so they cancel the flight. Turns out now that there are no hotels available near Houston airport either. The next day there are no direct flights available. Then storms cancel and delay every flight we try to get on. Another night in Houston. Wake up 5.30am to get the 8am flight to La Guardia. Flight takes off but diverts to Washington DC due to storms. We sit in the plane and at the gate for 10 hours. They won’t give our bags back. Finally they cancel the flight. They refused to give us food vouchers and had only trainees on the desk to help (so they couldn’t help and after four days of this, we knew more about how these things worked than they did). Stayed in DC last night. Kids got to bed at midnight. Now on day 5 of trying to get home when it should have been a simple 4 hour direct flight. Their staff don’t care. They don’t care. Nobody answers their phones. You wait in lines longer than you’ve ever seen and they still don’t help. A business like this should be brought down. Half of their flights in the US today are cancelled. We’ve spent thousands of dollars. We are broken. Will never fly United again.",United,trip_advisor,['Responsiveness']
10281,Great airlines,"Simple no frills airlines, but good in flight service and very convenient airport for my needs. You have to pay for everything extra, including luggage and all inflight food and beverage service; but everything is clearly stated, nothing hidden.",Allegiant,trip_advisor,['Responsiveness']
10282,"Easy, on time and good prices flight.","We used to take the same flight out of SFO for years. Then my husband retired and we moved to the Sierra Nevada mountains a year and a half ago. Now the closet major airport is in LA,a four hour drive I thought it would be a horrible e travel day. We decided to go down the night before and stay near the airport at the Crown Plaza, because they had a great fly/stay price. We left our car there for three weeks no worries! The flight was on time and arrived early only 2 1/2 hour flight. We arrived in PV refreshed and ready to go out and have fun! Delta treated us great, and we were able to upgrade for only $40 more per ticket! I'd do it again.",Delta,trip_advisor,['NA']
10283,Annoyed,"So, I dont know if it's an Allegiant problem, or an airport problem....but we are sitting ON THE FLOOR waiting at the gate! WTH? Allegiant flights are inexpensive, but not to the point that we are reduced sitting on the floor! This is inescusable!!!",Allegiant,trip_advisor,['Tangibles']
10284,Excellent Service,"It was refreshing to experience wonderful service on a long flight, The crew makes the difference on a flight. The Delta One flight crew were friendly and very accommodating. The meal service was very good. I was impressed how the crew kept the lavatories clean and sanitized.",Delta,trip_advisor,['Assurance']
10285,"Good flight, connecting flight was timed properly even with delays",planes are smaller and my carry on ended up under the seat over my feet. If you dont want to check in pack light and a flexible bag is recommended.,AirCanada,trip_advisor,['NA']
10286,Great Service,"I was pleasantly surprised at how friendly the agents at the ticketing counters we're at both airports, it was the same with the TSA people. Many times there is such a 'hustle bustle' attitude that friendliness goes right out the window. I was also excited that my 'personal item' to be carried on was actually a small suitcase and it fit perfectly under the seat in front of me. Really good experience.",Allegiant,trip_advisor,['Responsiveness']
10287,Vacation,"The airline needs to do a lot to upgrade and modernize their planes. Tightest legroom ever, Seats are worn out. Found out in flight entertainment was a app to late to download. Will not fly with them again.",AirCanada,trip_advisor,['Tangibles']
10288,Only used because Jet Blue charges for Carry On,"Your typical Money driven airline that you use because you have limited options. I live near a small airport with limited options for short connecting flights to closest international Airport. On my outbound flight I had to check my luggage at the gate as a post security screened luggage that I was able to recover immediately after departing flight which is whatever because I didn't have to pay but I'm certain they lost my very nice travel pillow. From previous guess reviews it seems useless to try to file a claim because as a consumer we don't keep every single receipt. On my departing flight I had to check my bag too and I'm not sure why seeing as the plane was about 50% empty. I was pretty much last to board because JFK just sucks! The gate agent was rushing behind me because I guess I wasn't moving fast enough (leg issue) and I wasn't able to relocate to another open seat where I was by myself that way I could go to the restroom easily if need be because "" I get what I paid for"" or ""this person paid that"" as stated by the gate agent. Ok, so choose making an example and greed as opposed to passenger comfortability. It's bad enough I already paid the whatever over $100 fee to simply change the date of my flight. Thankfully it's a short flight. It all comes down to limited options on flights that connect to airports or I probably wouldn't use them.",Delta,trip_advisor,['Responsiveness']
10289,Money hungry and heartless airline d,"We are a family of 2 adults and 3 children. We had a flight was from Kualu Lumpur (Malaysia) to Manchester with a stop over in Dubai. The stopover was to give the children a break from the long travel. We missed our flight in KL because of bad weather - We where in Langkawi and our flight was delayed due to bad weather and technical faults on the plane We spent 7 hours at Langkawi airport waiting for our flight - by the time we reached KL airport it was too late We rang Emirates during this time - they didn’t want to understand the situation, they couldn’t put us on the next flight - it meant we had to wait in the airport till the next day for the earliest flight They wanted a ‘no show’ charge and a fare difference as well. This was in the region of £2000 We spent the next 24 hours travelling and got to Dubai by booking another 2 flights by 2 different airlines to get to Dubai in the morning. When we got to Dubai - tired and run down - we tried to check in online for our flight to Manchester but couldn’t. They suspended all our tickets. This meant from KL to Dubai and from Dubai to Manchester. They didn’t even bother to tell us that this is the case. The agent made these changes without advising us that this was the case - he said ‘we are we taking you off this flight, when he was talking to us. The Emirates contact centre based in Dubai is absolutely useless. They prey on these situations. We spoke to multiple agents, all useless. I tried to contact a UK office, it took me back to the people In Dubai They know that we are in a difficult position and vulnerable - they want to make as much money as they can out of our misfortune. As if they don’t have enough money as it is It cost us £3000 to get back home, with no help or understanding from Emirates Emirates have lost my family as a customer and will be telling all my contacts to use the other airlines from now on. I hope no one else has any issues like this with Emirates",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
10290,to Dubai for a cruise and return,Swift embarkation. Comfortable seats with plenty of legroom. Good cabin service with plenty of drinks and good food.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
10291,"Great flight, great personnel","I felt so comfortable and appreciated on this flight. Specifically, on my return flight, the flight attendant, named Chris, knew my name and was most helpful with my carry on, and my cheese.lol. Our TVs did not work, but was quickly offered a drink on them. I politely declined, but he continued to be very attentive. The flight itself was completely uneventful with no turbulence at all. What a pleasure this flight was. Totally top notch. When I return to Aruba, I hope I get the same crew. Awesome, awesome, awesome.",JetBlue,trip_advisor,['Empathy']
10292,Campeonato futsal sub 11,Ótimo atendimento. Voo muito tranquilo. Tribulação muito atenciosa. Atendimento em solo muito bom. Nada a reclamar,Avianca,trip_advisor,['NA']
10293,Recent flight on my preferred airline,"I recently took round trip flights between Orlando and Providence. Both were non stop flights. My flight north in the early afternoon went smoothly in every way. On the return evening trip there were 3 changes in departure time. First, I was notified by text, several hours in advance, that my departure would be delayed by 1 hr 20 minutes, so I stayed where I was and did some shopping. I got a 2nd text several hours later that the departure time had been moved up. This put me in a squeeze getting to the airport in a timely manner. I was concerned because it was the last flight of the day. Once we boarded, there was a 3rd delay & the captain simply said he was waiting on instructions for rerouting. All of this was atypical of my past experiences with flying on Southwest. Once on board the flight attendants provided good service as usual and it was an uneventful flight. I will consider this a blip in my experience with Southwest, and I will continue to take non stop flights on Southwest when I visit family in the Providence.",SouthWest,trip_advisor,['Responsiveness']
10294,Bag Service,At first when I saw the front pocket of my bag open. I was soo disappointed that I had lost my winter jackets that I put 5here for east access. But lo and behold someone had folded them up nice neatly somewhere in the midst of 3 flights and put them right in the bag!!,United,trip_advisor,['Tangibles']
10295,Not Bad,The flight was smooth and the pre-check in made everything great. The entertainment system did not work and they issued me a partial refund.,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
10296,Off to the D.R.,Flight was on time though the loading process was confusing at times mostly because people in the same group had separate loading sections but they would all try to go with the first called thus clogging things up. We were happy that we disembarked onto the tarmac in the warm island air because the flight was fridged. Must be how they chose their name. Cabin service was okay. The inflight Entertainment never appeared because of some dead spot in the sky?,JetBlue,trip_advisor,['Responsiveness']
10297,I always fly JetBlue,"I always fly JetBlue whenever possible. I never had any problems with the planes, crew or travel. I book direclty online through JetBlue.com",JetBlue,trip_advisor,['Reliability']
10298,Going to the same place for less,"I love Spirit. People who complain about Spirit are doing so, because they never travel. Like never. Even if they say they do it's probably a lie. And their customer service is easy to deal with. Some people complain about their seats, but I'm not trying to lodge on a plane. And to be honest I don't notice it. And I'm a big boy. I think some folks complain, because they prepare themselves for the worse experience. But when I switched from Verizon to Boost I told myself I can drop calls for cheaper. All these companies are the same. And Spirit meets my ultimate flying goal every time -- that one time they don't I won't even know about it. (Goal -- is to go up and come back down.)",SpiritAir,trip_advisor,['Assurance']
10299,AIR CANADA SUCKS,"Where to start?! I cannot believe the outcome of my claim with Air Canada. When I booked my March break trip in November, the itinerary detailed the flight leaving Ottawa on Thursday, connecting in Montreal, and heading to Cancun. The return was reversed, leaving Cancun on Sunday, connecting in Montreal, heading to Ottawa (all same day). Well, it all started with a late depart from Ottawa due to overweight (which ended up being a miscalculation) that left us running in Montreal to catch the connection. In Cancun, we left almost 90 minutes late due to a technical problem and too much fuel being added. We missed our connection in Montreal. But, the kicker, we were bumped from that flight (WITHOUT ANY NOTIFICATION OF ANY KIND) as was confirmed when we checked the boarding passes we received in Cancun. Having received NOTHING about a flight change, we didn't check. We were told our flight is now 09:25 Monday morning. That does not work with my work schedule. Had I known about this change, I may have been able to make arrangements at work but there's not much to do at 6:00 p.m. on Sunday. The recommendation the Air Canada rep gave us was to “get a hotel and get on the plane in the morning”. Wow! Great help!!! I ended up taking an Uber home, south of Ottawa, an expense of $181. I felt I had no choice. Submitted claim to Air Canada for Uber reimbursement. “ To explain, Air Canada airplanes are maintained in accordance with the required maintenance program but not all malfunctions can be foreseen or prevented through regular maintenance. The technical fault for your flight was unexpected and all reasonable measures were taken to avoid the flight disruption. In accordance with the Air Passenger Protection Regulations, compensation does not apply under these circumstances. How convenient for them, not the passengers. “ While I am sorry and understand your disappointment with our decision, our response is in line with the Air Passenger Protection Regulations set by the Canadian Transportation Agency”. Air Canada has certainly gone above and beyond to protect themselves from ever having to pay money back to a passenger. The extra expense to me was the result of Air Canada's actions, yet I am the one being penalized. There appears to be absolutely no accountability expected from Air Canada. Never, ever, again!!!!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
10300,"AWFUL, AWFUL AWFUL!","It has been over 6 months and I still have not received my check for the loss of my bag when I didn't even leave the airport as our flight was canceled!!!!! This has been the worst travel experience I have ever had and I will make sure everyone knows how awful frontier is to work with. Your customer service is atrocious! When the flight was canceled, we were handed a piece of paper and told the next flight wasn't until Friday and it was Wednesday! Then my luggage was lost and when I submitted the paperwork for the flight we had to book, we were not reimbursed the amount promised nor were we reimbursed for an extra night of hotel stay. I asked for an itemized list of how they depreciated my items in my bag and I was never given that either. What a truly awful experience!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability', 'Empathy']"
10301,Cheap and convenient airline,"Very happy with the flight, it was on time, no trouble either way. It's a bag-pack flight with paid check-in or carry-on luggage. We had one check-in bag and it's not too much wither so affordable since we were flying only for few days",Allegiant,trip_advisor,['Reliability']
10302,Mr,"United Airlines is absolutely the worst Airline I've attempted to fly on. This company was so unprepared for the holiday season. The workers are rude and unhelpful. United is lacking leadership. If you have an important event, vacation or buisness trip I would not recommend United Airlines.",United,trip_advisor,"['Assurance', 'Responsiveness']"
10303,Buen servicio,"Fue un vuelo corto y iba a ser puntual si no fuera por un incidente ocurrido en el aeropuerto de rosario que nada tiene que ver con la aerolínea Después del percance que hubo en el aeropuerto la arremolina partió normal , ofrecieron servicios abordo cosa que aerolíneas argentinas no hace , el mes anterior volví de Mendoza en avión por eso se que no da ningún aperetivo abordo. El pasaje me salió 780 pesos",Avianca,trip_advisor,['Responsiveness']
10304,No customer service,I had an early bird check in issue. Talked to customer service and essentially told me that I was lying about when I bought it. I had NO receipt because none was emailed to me. I had NO records for myself to say when I bought early bird check in. I ended up checking in hours later and got C 51. Customer service is absolute garbage.,SouthWest,trip_advisor,['Responsiveness']
10305,One of the worst experiences I ever had on any airline. Flight attendant Richard should be removed from his position.,"When I printed my boarding pass I was assigned seat 38E. This kid s a middle seat near the back of the aircraft. I believe I was one of the last passengers to board if not the very last one. Upon boarding I noticed an unprecedented number if empty seats begining I would say around row 10 to somewhere in the mid 20's. Still I proceeded to row 38. That's when things got very real very quickly for me. The assengers seated on either side of me were extremely large individuals. I estimate either in excess of 375 lbs. Standing near row 38 was flight attendant Richard. I asked him if I had to sit in the assigned seat with so many open seats to which he replied. ""Yes, you must sit where you were assigned for take off because it's a weight and balance issue."" First of all I'm going to have to call BS on that I mean it's 2019 and the Wright Brothers are not flying the brand new Airbus we were on. None the less, he indicated I could move once the Captain had turned off the fasten seat belt sign. I sat down and waited for that event to occur. When it did I relocated myself to approximately to 23 at which time Richard began rambling on about people seated in one zone could only move to another seat within that zone. I've never heard of anything more ridicuous. What difference does it make. All seats are the same except the emergency exit rowv. No first class of any kind all seats are designated as economy so I continued to sit where I had moved to. After his announcement he came to where I was sitting and poked me several times on my shoulder to get my attention and began ordering me to move that I could not sit there. Needless to say a scene ensued ending with me having to move back to my original location. Unbelievable Customer service cluster F$c! For what I paid for this flight plus paying in advance to check a bag I could have flown any airline and been treated like a customer and not some flight attendants bi&#h. I will never fly this Airline again and truthfully this Richard guy angered at least six other passengers on the same flight that said they were going to report the incidents to the director of in flight services. I don't reccoment Frontier unless you want to be treated like crap.",FrontierAirlines,trip_advisor,['Responsiveness']
10306,Traveling with pet,"I read on the Jetblue site you have to pay a $125 fee for pets, but they also had another point where they specify you can buy a seat for your pet instead of stowing them under the seat as a personal item. Do I still have to pay the $125 fee if I buy a seat for them?",JetBlue,reddit,['Responsiveness']
10307,Excellent pilots,"Pilot was excellent. He was able to land the plane under very turbulent conditions. The Flight attendants were very friendly, helpful and experienced.",JetBlue,trip_advisor,['Assurance']
10308,not to be repeated,not worth it seats really old and uncomfortable food really bad stewardesses the best looking in a long time...but not enough to compensate the rest especially the seats,United,trip_advisor,['Tangibles']
10309,Never book with Air Canada ,"Even though the flight from Montreal to Ottawa was short, yet there were two flight attendants on board who were only chatting with each other and never bothered themselves to even offer water for passengers. They did distribute water/ juice to only HALF the passengers - they got to the middle of the aircraft & stopped. The aircraft was also so dirty. Unfortunately, it became a norm to have bad experiences and bad customer service every time I have to fly with Air Canada. It’s unfortunate that we have to fly with Air Canada since there aren’t many other options available if you’re flying to & from Ottawa Airport. Air Canada does not deserve a penny from your pocket, so look for another option - anything is better.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10310,Flights were on time and service was good,"The flight left on time and actually arrived a bit early, paid a bit extra to get priority screening and boarding made the travel less stressful and worth the added cost. Flying out late the plane was not full and had plenty of personal space :) Overall one of my better trips and will likely try to use United again.",United,trip_advisor,['Responsiveness']
10311,Worst Airlinr in the Industry ,"Worst airline in the industry. Comfort, flight attendants, food, service terrible. Do not fly United first class.",United,trip_advisor,"['Tangibles', 'Assurance']"
10312,Top notch travel experience,The personnel at DCA and Dallas Love Field were top notch. The flight and flight staff were excellent. This was my wife’s first experience with Southwest and she was hooked.,SouthWest,trip_advisor,['NA']
10313,Great Flight on Delta,"Flights were very good, the only issue was fog that delayed our connecting flight by 2.5 hours. Service and food were excellent!!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
10314,Flying Emirates to Australia and Return from Manchester,"We recently had a Flight package(6/12/19) from Manchester to Dubai via an A380 and then Quantas to Brisbane, Australia on a Boeing 777. We later had an internal Quantas flight from Brisbane to Sydney(13/12/19) to pick up a Celebrity ship and return on 23/12/19. We returned on 2/1/20 again on the A380 to Dubai from Brisbane and then another A380 from Dubai to Manchester arriving in 3/1/20. There’s plenty of room on the A380, but not so on the Boeing 777. The food is average at best overall and service standards have definitely reduced from two years ago. The A380 is generally good although 14 hours in the seat is along time and it’s alright getting up to stretch but difficult if somebody unrelated is asleep in the aisle seat. The ICE programme’s are excellent, varied and up to date. The screens are personal and clear and no distortion. The headphones are suitable and exchanged by the staff if there’s a problem. The staff do there best but worked very hard and long hours. They appeared tired and water was always plentiful.",Emirates,trip_advisor,['Assurance']
10315,Carry-On Bag Charged Twice,"My wife and I travel for holiday, we have 1 carry-on and 1 checked bag. We paid the carry on and checked bag at the assistance desk and got our boarding pass. The carry on bag was assigned under my wife's name and printed on her boarding pass as ""Carry On"", she was assigned in Zone 1. I was assigned in Zone 4 with ""No Carry On"" stamp on my boarding pass. At the time of boarding, Zone 1 passenger board first, so wife my board the plane before me without carry the bag (I am always the person carry items in our family). Then Zone 2, Zone 3 and Zone 4. When it comes to me, the ground staff asked me to purchase carry-on for the carry on bag I have, actually it is for my wife, and paid already. Staff not listen to me, and asked me to purchase otherwise I cannot board the plane. I paid the fee again the last minute before the boarding gate closed as I do not want to miss the flight. The ground staff assume my wife has already take a carry on with her and do not trust what I explained to them. What if my wife does not feeling well and I help her carry the bag? What if I board the plane together with my wife in Zone 1? Does it matter who carry the bag?",FrontierAirlines,trip_advisor,['Responsiveness']
10316,Good Flight,I had a good experience. The flight was on time. In-flight services were pretty good. Would recommend.,JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
10317,Well done under pressure,"We flew from London to Ottawa in March, returning early from what should have been a longer stay in the UK for obvious reasons. At that time, practically every aspect of travel was chaotic. Heathrow was full of people trying to get home as soon and as quickly as possible, dressed in all manners of protective gear, from head-to-toe hazmat suits to simple masks. We amazingly boarded on time on a full flight to Montreal. The staff were clearly disappointed to not be able to offer the normal cabin service, but the simple hot meal and bottled water were very welcome. The flight was quiet and calm, as was the second leg from Montreal to Ottawa. Thank you Air Canada for grace under pressure, and for allowing our change requests in the middle of a logistics firestorm.",AirCanada,trip_advisor,['Assurance']
10318,AVOID at all costs!!,"AVOID!!! This morning, I tried to check in online and then at the counter 65 minutes before the plane was scheduled to depart, and the online check-in failed, and the woman at the counter said the ticketing had already closed. This airline is a SCAM!!",FrontierAirlines,trip_advisor,['Reliability']
10319,"Smooth flight, newer plane",Cincinnati airport easy to get through and comfortable. One of Delta's newer plane and TV Screens were in back of seats.,Delta,trip_advisor,['Tangibles']
10320,Will never fly frontier again,"I flew frontier from Phoenix to Austin and was returning from Austin to Las Vegas for a connecting flight to Phoenix. This company completely doesn’t care about their customers. I missed my flight one morning due to the fact that the terminal frontier was at wasn’t at the actual airport and was another 15 minutes away which I had no idea of since I was never informed. The plane was scheduled to leave at 7:00AM and I arrived to check in my bags by 6:40AM. The plane had already taken off and by the looks of it, it took off at least 20 minutes before I got to the airport which would mean it left by at least 6:20 or 6:30AM. This is complete bull because my ticket says they close the doors at 6:45AM and depart from Austin by 7:00AM. There were also five other people that missed that flight because they took off before the scheduled time. You have to take into consideration I left my house at 4:30AM and the airport is only a 45 minute drive, Austin has terrible traffic and I cannot control traffic. The flight should’ve NEVER taken off before the actual time given on my ticket. This company will give you false information and they will not care. I lost my job because of this, I had to wait an extra 5 days just to get another flight back to Phoenix. Also you do not save money on this airline, they charge you for baggage which is a completely ridiculous price, my medium sized suitcase I had to pay $65 for. I also bought a window seat because you get to pay for seating, but I didn’t even get a window seat that I paid $35 for, instead I got the middle seat on both my flights to Texas. So thank you frontier you just lost a customer and I will never recommend you to anyone. :)",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10321,Great Flight - Cheap Rates,"Flight was very smooth and left on time. Return flight was delayed a bit waiting for plane to arrive. I like flying Allegiant Air, only draw back is everything is a cost....seat selection if you want to have the seat you like, food, no free bags -- but convenience to where I want to go.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
10322,Alice Maple Ridge,Great flight. Tight connection to Halifax but no trouble at all. Everything went as smooth ad could be.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
10323,Horrible airline,"Zero, negative infinity do not use this ghetto airline!!!!! I will never 👎 use this airline again 🤬🤬🤬🤬🤬🤬😵‍💫 Don’t understand how they are in business",FrontierAirlines,trip_advisor,['NA']
10324,Early Birs Check in is NON -REFUNDABLE!,"Had to cancel a flight from BWI to PWM. Booked for two people and added early bird check in ($120 for both). NO REFUND ON EARLY BIRD CHECK IN SO BEWARE! Truly sucks and gives a whole new meaning to their slogan of "" no change fees""....",SouthWest,trip_advisor,['Responsiveness']
10325,Brilliant Airline,"Brilliant airline probably the best I have flown with, soon as we boarded the staff came along with additional masks and hand sanitizer followed by drinks. The seats are very comfortable with good amount of legroom and a nice recline. The screen is an excellent size that fills the top of the seat, by far the biggest screen for economy and the film/tv selection is excellent plenty to choose from. Food was excellent could not fault it and we was even provided cutlery which is a nice touch for economy. We flew out on the A380 which is just amazing (hope they keep them) and even flying back on the 777 was nice as this had been refurbished and the way they have made it feel spacious is brilliant. Highly recommended and will definitely fly with them again.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10326,seat assignment is unfair,"if i buy two airline tickets 6 months in advance, we should automatically be assigned seats next to each other. why the heck would i not want to sit next to the person i bought tickets with. they just want to squeeze an extra $28 out of you so you can sit next to your spouse. what a joke delta",Delta,trip_advisor,['Responsiveness']
10327,DO NOT BOOK!!!!! WORST CUSTOMER SERVICE EVER!!!! PAY FOR THE INSURANCE!!!!,"Let me first start by saying that this review is not only for the airline but a college that my son was planning on attending. I will not name the university as of yet because their resolution is still pending and may be favorable. My son applied at ""University"", this was his first pick and he was accepted upon academic merit. Not to brag but he is a very smart guy. From an early age he wanted to be a helicopter pilot. So as the ""mom in me is"" I decided to go on a quest to search for the best helicopter pilot program that is out there to be offered for my son. I knew he would not remain in state; not to say that Georgia doesn't have great helicopter programs, but My son also wanted to be apart of the ROTC and fly for our Military. After months of research and going over all the pros and cons of each university with my son; he decided on one out west..... So we are very excited when he got accepted to his first choice and started getting everything together for his visit. Preview day is scheduled in April. That worked out great because this would be over Spring Break. We paid his tuition and housing deposits. Scheduled the preview day event and paid for a flight with the campus while there. I went on various airline sites to book a flight that would get my son and husband there timely for preview day. I booked with frontier because they had the exact time that would allow for the guys to rest before heading to the campus. They were all set. Then I got an email from Frontier that said ""reminder don't forget to book your carry-on and/or checked bags"". I thought WHAT?? a carry on isn't part of the booking.......... but I thought oh well it will all work out in the end. I went on Frontier's website and added a carry-on to my husband's booking. I didn't realize that they would charge you for the flight their with a transfer flight fee and the flight back too; so I only booked one carry on and told the guys to pack light. A couple of days later my son went on the ""University's"" website to select his classes for the helicopter flight program and his ROTC classes. It was at that time that my son realized that a couple of the classes he needed as a requirement to graduate with his Bachelor's Degree were not being offered. He called the University and was informed that they would no longer be offering he rotary-wing (helicopter) program after this semester. The ""University"" had taken it upon themselves to transfer my son into their fix-wing (airplane) program without notifying him of anything. To say the least my son was devastated. So I reached out to the ""University"" about the issue and was told that all funds paid to the university including the non-refundable deposit would be refunded. (Still awaiting the housing deposit refund). I then reached out to the airline and explained the entire situation to them. I explained that I completely understood their refund policy and wasn't expecting a refund, but wanted to see if there was anyway the flight could be changed to a different location once we found out if my son was accepted to another college. I was told not only WOULD THEY NOT REFUND ANY MONEY PAID FOR THE FLIGHT, BUT THEY WOULD NOT REFUND THE ADDITION $114 THAT I PAID AFTER THE FACT FOR THE CARRY-ON BAG. That we could cancel the flight and they would credit the difference of the $629.92 after all fees were paid of $79.92............... I PAID AN ADDITIONAL $114 JUST FOR THE CARRY-ON AND THEY AREN'T EVEN GOING TO CREDIT THAT BACK!!!!! All I can say is get the insurance if you fly. We never thought we would have a need to cancel or change this flight, and the customer service rep Dether that emailed YES EMAILED; you don't get to talk to anyone on the phone; me back was very cold and unprofessional in his email. FRONTIER IS AWFUL AND SO IS THEIR CUSTOMER SERVICE!!!!!!!!! DETHER COULDN'T EVEN BOTHER SPEAKING WITH ME ON THE PHONE. SOME CUSTOMER RESOLUTION SPECIALIST THAT ONE TURNED OUT TO BE!!!!!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10328,WORST AIRLINE EXPERIENCE EVER!!!,"I was traveling with my pregnant wife and her mom, along with my 6 yr old and 3 yr old. Our flight was at 2:27 am so we were at the airport around midnight. We got to the check in counter and started the process of giving the passports, weighing the suitcases and distributing weight accordingly among the suitcases when the young woman attending to us (Ximena!!!) tells me she can’t check my son in because his U.S. passport was expired. I was aware of this so I explained to her that the US government was allowing US citizens to return to the US with expired passports that expired after January 1st 2021, but she wouldn’t have it. She just rudely and curtly told me that I couldn’t check him in and that I can go ahead to the embassy and also change my flight plans, which would cost me a fee. I tried to talk to the manager and he was just as curt and rude with me as the young lady was. What could have made the situation less frustrating would have been them explaining the reason behind any of this, but there was no explanation. I understand that things can be difficult for them and they deal all kinds of people, but I tried my best to be pleasant and approachable, all to no avail. We convened with the family to decide what to do, made all the possible calls that I could at that hour (all of this about 10ft from the check in counter)m and we finally decided that one of us would stay with my son and figure it out and the rest would head on to Miami so as not to lose the flight completely. I head to the counter to let them know what we decided, only to have them tell me check in was closed 3 mins before. There was nobody else to check in. We were the only ones there and nobody thought it would be important to tell the frustrated, stressed-out man with his obviously exhausted, pregnant wife and toddlers that the flight was about to close. There was 1 person that treated us like humans and with empathy and was able to let us redeem the credit for the flight without fees. Everyone else was garbage. Spirit never let my son travel. We had to get another flight through another airline who let him through without any issues. In short, spirit may appear cheap, but the true cost is your time, mental health, and so many other things that you shouldn’t count out. It’s not worth it. Be safe. And you can barely get any customer service!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10329,Horrible experience,"The restrictive carry on bag policy and high cost for adding checked bags are ridiculous, it takes 200 to add bags for a round trip",SpiritAir,trip_advisor,['Responsiveness']
10330,Screaming babies are ruining travel for adults,"For the last several years & flites my wife & I have taken, they always seem to be made miserable by flying babies. The last two(2) flites we took babies behind us and in front of us are screaming the lungs out because(assuming) their ears are not able to adjust to the change in cabin pressure. Something has to be done by airlines to stop this. The conditions in todays planes are bad enough but add screaming at high pitch octaves from unhappy babies and its not a good combination",SouthWest,trip_advisor,['NA']
10331,Flew for vacation,Southwest is always easy to board. I love their style of boarding where there is no assigned seat. You just board per your boarding letter and select any seat available. The attendants are always nice. They also have good snacks on board.,SouthWest,trip_advisor,['Responsiveness']
10332,It delivered what it promised...a low cost flight,Great price compared to other airlines but everything is extra. The flight was about 20 minutes late both directions. That is not unusual for most airlines in recent years. There is limited legroom and the seats were not very comfortable but for a 1.5 hour flight those issues aren't deal breakers. I would fly Allegiant Air again for short flights. It delivered what it promised...a low cost flight.,Allegiant,trip_advisor,['Tangibles']
10333,First time on Jet Blue ,What took me so long? I took a red eye to Boston in June. My past experience on other carriers taking a redeye resulted in a sleepless back breaking nightmare. Jet Blue economy seats are the roomiest I ever experienced. On this overnight flight I found a sleeping mask and earplugs kit on my seat. That's a first for me. I actually slept on this flight and arrived in Boston pain free and ready to go.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
10334,Want to experience Outstanding Service ? !    then fly Delta Airlines,"All the staff in Delta system were excellent ... the phone agents, airport crew, ticket agents, baggage handlers, and the the flight crew. Well, the pilots as well as they got us there with skillful flying ! I liked the snacks and meals were great ! Many people are worried about aircrafts but Delta use Airbus 330 (?) a reliable plane for long flights.",Delta,trip_advisor,['Assurance']
10335,Could economy saver come back? ,I’m looking at planning a journey near end of April & for the return part the flight I want is showing as sold out for economy saver when just yesterday it was available. Could this come back and is a tactic by airlines as the date im looking at is not a school holiday date. It’s just showing emirates flex. Thank you,Emirates,reddit,['Responsiveness']
10336,Bumped off plane because I was a new customer. Booked early October for Late February .,"On Oct. 9th of 2023 I booked this flight, for a meeting. The first half of the flight was scheduled to land in Atlanta and the second half from Atlanta to Datona Beach, Florida was to leave at 9:11 am and landing at 10:30 am. perfect as my meeting was at 12:15. On November 8th I received and email that the second half of the flight, I was being put on a flight that wasn't leaving Atlanta until 1:22 pm. I called customer service and was told that the flight was sold out and they could not accommodate me. Granted I booked in Oct. for a Flight in Feb. almost 5 months ahead of time. When i originally booked there were only 3 first class seats taken. Now the entire plane is sold out and I get bumped. I asked why? I was told that the flight was sold out. This was my first experience with Delta First Class and this is how I got treated. PLEASE IF ANYONE IS CONSIDERING USE DELTA TO FLY RECONSIDER. THEY DO NOT CARE ABOUT THEIR CUSTOMERS.",Delta,trip_advisor,['Responsiveness']
10337,Terrible service,Changes your flight at least 6 times and you pay the same price when you should’ve been refunded the difference.,Delta,trip_advisor,['Responsiveness']
10338,Emirates group engineer Jób (UAE),Hi! Anyone could give some info how is it like to be a cybersecurity related engineer at emirates group? what can a foreigner can expect ? What are the realistic payments? Any info could be nice! Thx,Emirates,reddit,['NA']
10339,"clean, nearly on time and friendly staff","clean planes, nearly on time, pleasant friendly staff, I wish they flew to more of the destinations that we intend to visit",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
10340,Bad Service and costumer service.  Great confortable seat.,I miss my connection in bogota. No compensation. They provided me with two bouchers that can be exchanged outside there Avianca Lounge only fast food available. I was wating at the lounge for 8 hrs. Nice lounge but not able to sleep becouse emplyoees where talking loud ( about 6 avianca employees) and loud laughingby the front door. Food from Bogota was nothing to write home about. Only choice macarrony and cheese. Flight attendant congregating in the ally preventing anyone to sleep. At one point I ask for a tea and took forever and then never pick the cup up despite flight attendants costantly walking toand from the front gally to talk to each other. Picking garbage with a big Plastic trash bag and asking you to put all the trash in it because they never pick it up during service. I felt that they where doing me a favor during the flight.,Avianca,trip_advisor,['Responsiveness']
10341,The one to choose,"JetBlue is still the best choice if you can get it. It's been around long enough that it isn't squeaky clean anymore, but they still have individual entertainment units, reasonable legroom, great prices, excellent service, and are clean.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
10342,.,"Nickel-and-Dime Your Customers. Would never use this airline again, They have extra fees buried everywhere , even for water . We were on a 5 hrs fly",FrontierAirlines,trip_advisor,['NA']
10343,they not cheap,"They not cheap they charge you for everything, they just let you think its cheap and once you go to book they nickle and dime you.",FrontierAirlines,trip_advisor,['NA']
10344,Recommended,"The flight was great, the attendants were funny and helpful. The seats! The seats were actually comfortable and I had more leg room in economy than I do on United premium..haven’t actually checked the “footspace room” to make that an accurate statement but it felt like I had more and I had an infant with me too.",JetBlue,trip_advisor,['Tangibles']
10345,"Worst airlines and customer service! 
Don’t use this airlines!",Do never use this airplane. Totally useless scammers claiming to be affordable airline within the states. I spent 260 dollars trying to safe money. Flight had been delayed 3 times! They gave a sorry voucher that I was able to use for luggage on my way to MYR but wasn’t acceptable to back to Chicago. Facebook customer service is the worse! So never again.,SpiritAir,trip_advisor,['Responsiveness']
10346,Flight to Dubai,Excellent flight staff fantastic couldn't be more helpful couldn't do enough for you people say Emirates is expensive no it's not they put other airlines to shame,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10347,Ms,I got a complimentary upgrade from economy to Business class. Services in both classes are top notch. Great value for money,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10348,"ESTAFADORES. Tengan cuidado, lo barato al final es MUY CARO.","Durante la pandemia no me atendían y a pesar de ofrecer pagar las diferencia x el viaje, me dilataron en el tiempo o no me atendían hasta que se venció “el periodo de plazo para el cambio”. El Call Centrer es TERRORÍFICO !",Avianca,trip_advisor,['Responsiveness']
10349,Purchased tickets,"Why is it that AC can replace my already purchased ticket for other worse seats? Even though I was issued a refund, I had purposely bought tickets with extra leg room for a family member with a disability.. and I just got an email from AC saying that I am now in row 30 and issued a bit of money back to me. This isn’t right.. and it’s not the first time this year. Anyone else have this issue?? And where the F in the fine print does the contract give them the permission to do this? I’m assuming they sold my seats for more money…",AirCanada,reddit,['Responsiveness']
10350,Better snacks please,"Southwest is my second favorite airline. My two favorite things about Southwest are the no change fee and two bags included. If you want to have inflight entertainment, just download the app on your device prior to the trip. I just wish the seats were more comfortable and that the snacks were better. Also, a better boarding system. I do not like feeling like I am on a battlefield.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
10351,POSSIBLY NOW THE WORLD’S FAVOURITE AIRLINE,"When compared with a dreadful non-stop BA flight to Bangkok from LHR earlier this year, this was a two stage journey through DBX. The break was welcome - if a little rushed due to delayed take off from STN. But the enormous difference between the two experiences was everything! The quality of the planes and in-flight entertainment, the cabin crew service especially in competence and attitude, the quality of the food and the care with flight managent from the flight deck. And the 30kg individual baggage allowance was a bonus!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10352,Inconsiderate,"On my return trip to LA, I checked in my laptop inside my luggage as I didn't want the weight in my carry on bag. Industry standard allows laptops to be checked in. Just as boarding started, there was an announcement over the paging system that I left my laptop at the check-in counter. That was puzzling as I knew I had it in my luggage. So i check with the gate crew and was told I need to get my laptop at the check-in counter. So while everyone was boarding, I had to run back to the check-in counter got my laptop, had to go through security check ""again"", and barely made it back to the gate before closing. How very annoying that Jet Blue will do this to a customer. For one, last time I checked, laptops are allowed to be checked in. They didn't have an issue with it on my flight out to Maine. Some inconsistency here. What's most bothersome, why take it out of my checked-in luggage and notify the passenger through the paging system? What if I diidn't hear the page in a noisy airport? Then I would have left my laptop? The decent thing they could have done since hey had to fish the laptop from my luggage, was to have taken it to the gate for the passenger to retrieve instead of having the passenger run all the way back to the check-in counter at the last minute. I just find this utterly inconsiderate and annoying. So much for customer service. Sorry, Jet Blue gets two thumbs down for me.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10353,eUpgrade,"Hi, I’m going to London on AC 852 on April 13th. I had to booked an Economy Comfort ticket, but tried to used by eupgrades for a business class seat. Both Premium Economy and Business were showing as waitlisted. I have 35K status I still used the eupgrade credits to try and get business. Couple questions: - what does the waitlist mean exactly? Is that different from the clearance window? - what are the chances I get the upgrade? - if I don’t get business is it possible to get what’s available in premium economy ? First time using eupgrades. I’m also flying with a colleague with super elite status who mentioned he may be able to upgrade me? Would that be automatic or is that through a similar upgrade process ?",AirCanada,reddit,"['Responsiveness', 'Assurance']"
10354,Great experience !,GREAT AND AFFORDABLE ! Will use again ! Great staff ! Caring staff ! Responsive staff ! Attentive staff !,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10355,Was ok,Seats were very uncomfortable and our plane was delayed an hour. The staff was very friendly. I know this is a cheaper air fair but there are some areas where they could cut cost but still keep quality.,Allegiant,trip_advisor,['Tangibles']
10356,"Delta has stepped up their game, If you haven't flown Delta in a while you should.","Nice newer aircraft, comfortable seating. Personal infotainment screens with complimentary live TV Movies & Games. Combine that with refreshment and you have a party.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
10357,REMOVED FROM THE PLANE,"Plane was cancelled. Finally booked on another plane AFTER being booked on a wrong one the first time. The flight attendant held extreme disdain from when we got on the plane. She told me it was NOT her JOB to ask other passengers to move their coats so we could use the over head for our actual luggage. Terrible,",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10358,Great trip,Purchased a Delta Vacation to New York. Everything went according to schedule. No issues except purchased shuttle transfers. Had to wait quite a while and was packed.,Delta,trip_advisor,['NA']
10359,Horrifying,"Is there a line is a rip off this airline is a rip off this airline is a scam. By the time you pay for baggage, you might as well take By the time you pay for baggage you might as will take an American Airlines. I was 1 pound over and they asked me to pay another hundred dollars I had to leave clothing on the floor. Service is terrible employees are rude and Poorly trained you end up paying the price of a good airlines that includes baggage for a poor airline with poor service. By the time I finish my flight I could’ve gone with American Airlines or another quality Air carrier I won’t make this mistake again.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10360,Terrible customer service thru call center for a refund,"I am so disappointed at my recent experience with the new United Customer Service. To start, it is no longer in the US (You are talking to someone in India or China) and between the language barrier and the lack of knowledge of the United capabilities it made for a terrible experienced. I have been trying to get a credit for premium seats and miles since October, when the customer service agent told me she could do it on her end. I have been waiting for weeks to see if they posted and they never did. Today I called again and I was hang up/disconnected three times and the agent wanted to charge me more for my seats than what I already paid. He was clueless about what a ""travel bundle"" was. I am out $120, I can't get my bundle without cancelling my flight and the supervisor was giving me assurance I was. After all that hassle I did not trust her to do the correct booking and my trip is in less than 4 weeks. I have been trying to get someone in the US to help me but the call center is ""farm out"" and you can't get anyone who knows the United booking rules. Very disappointed, United is my favorite airline. Please bring back the call center to the USA.",United,trip_advisor,"['Responsiveness', 'Empathy']"
10361,Great value flights,"Took 4 different flights over a month without Emirates. First flight Sydney to Dubai left on time. A man behind me had a medical issue onboard. The Staff were quick in there response and provided amazing care to the Man and his Family. Next flight Dubai to Budapest was just as good with great service by the staff. 3rd flight Athens to Dubai provided a quick flight with a meal and all. While the final flight Dubai to Sydney left late we made it to Sydney right on time. On all flights the entertainment was grrat, plenty of food and drink and comfortable seats. Will continue to fly Emirates",Emirates,trip_advisor,"['Reliability', 'Assurance']"
10362,Passenger safety,"In stark contrast with American Airlnes, which I flew on the day before my Delta flight, the effort to follow good practices with respect to the Covid-19 was excellent. The boarding process included the gate agent checking the jetway between calling groups to board, to make certain there would not be congestion. Upon boarding the flight attendant handed out a packet of hand sterilizer. Once int he air, the passergers were given a package of bottled water, waffer, snack and another packet of hand sterilizer. I did not see anyone in a middle seat and I estimate the flight was 60% full. As we deplaned, the passerngers respected distancing and patience. I give Delta high marks for their efforts to keep passengers safe.",Delta,trip_advisor,"['Assurance', 'Empathy']"
10363,Very reliable,I fly to Buffalo frequently. I usually choose Delta. The flights are usually on time. Delta usually hase the most convienient flight times.,Delta,trip_advisor,['Reliability']
10364,A Wonderfully Consistent and Great Airline,I have been flying with this airline since it was created. There may be no hot pants or free alcohol but the service is still great. The pilots are well trained and do not take risks. I appreciate that this airline treasures safety over turning a buck.,SouthWest,trip_advisor,['Assurance']
10365,"On time departure, flight attendant indifferent, luggage didn't arrive with us","We had some carry on luggage gate-checked in Calgary, but it didn't arrive in Windsor with us. Baggage handling staff opened a file for us but were indifferent, as if it was very common occurrence. It did arrive later that evening, but we had already started preparing for the worst. On boarding, we noticed the exterior of the aircraft seemed to have peeling paint and looked rusty...",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
10366,Low Stress & Free Jokes,"SouthWest makes it so easy to fly. The rates are very competitive and I love not having extra fees for our luggage (2 bags per customer). The staff is helpful and the flight attendants are the most creative and funniest people you could meet. The free wifi, movies and TV are a plus. I wish more airlines followed their example. Their seating can be a little confusing for the beginner, but most fellow passengers are willing to assist.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10367,Criminals. No other words.,"DO NOT TRUST AVIANCA!! They are true fraudsters!!! We headed to the airport and we were told we could not board our plane until we paid a 180 USD$ fee for one bag one way. We asked why as their website bag fee calculator clearly showed 60USD for our itinerary. The lady said she had no idea but that's what the computer said and that's what we had to pay or not board at all, and to ask later for a refund. Instead a few days later after calling, management said ""sorry no refunds, should have called our 1-800 number while at the airport to sort things out"". So they agree 180 usd$ makes no sense, but they say ""i shoulda called"" while really i was in front of the manager speaking to them in their face while in a foreign country. Fraudsters. This is fraud!!! Im an elite member of star alliance and fly very often but now i will forever avoid Avianca for me and my family. Disrespectful and fraudsters, only hide behind a phone and email system that you don't answer to avoid paying back. Will make sure everyone knows that flying with you your public fees do not apply and you will just black mail people while in a foreign country to not take them home unless they paid an obscene, inexistent fee.",Avianca,reddit,['Responsiveness']
10368,WORST EXPERIENCE EVER! 0/10 DON’T RECOMMEND,"I’d booked a returning flight with Frontier Airlines to Philadelphia and it was HELL from the moment I’d stepped into the airport. First, I could not find the check-in area for Frontier. All of the other airlines were checking in bags except for Frontier and it was because none of the workers were at their designated location. Frontier had all the passengers waiting for 30+ minutes until they finally came and began checking in bags (mind you- the checked-in bag process began an hour before our flight’s boarding time). Then, from then on, EVERYTHING was delayed. We board the flight 30+ minutes after we were supposed to board. It took us an additional 20+ minutes for us to take off. Then, once we arrived to the airport, we didn’t have a port so we had to wait an additional 30-45 minutes to actually be let off the plane. And THEN, for the icing on the cake, it took 30 minutes to get our luggage. We were supposed to arrive in Philadelphia at 9:37pm. It’s 11:13 right now and I JUST got my luggage. Smh never again. I will not be returning as a customer. This was TERRIBLE. On a positive note: the flight attendants were super nice. That’s the only nice thing I can say.",FrontierAirlines,trip_advisor,['Responsiveness']
10369,Worst experience ever.,"After the plane leaving the gate, it had to return to the gate because of a technical issue. After waiting 4 hours we were told the flight was cancelled and rescheduled to the next day ( 24 hours later). The next day the same thing happened: after boarding, the plane left the gate but had to return again. Same technical issue. After another delay of 5 hours the issue was fixed and we could finally fly. Never will fly with Delta Airlines again",Delta,trip_advisor,['Reliability']
10370,Unprofessional,"I've always used Delta, thought to try another airline. At least with Frontier I will never fly with them again! Don't bother in getting insurance because it's basically useless. Refunds regardless of your personal situation is ""impossible"". I was planning on flying up for a emergency family matter. My Nana is having an open heart surgery, she needs to get it done but her making it out isn't the most promising. I was planning on seeing her before the surgery. Can't happen now! I'm so upset! Frontier I promise you, you will refund me!",FrontierAirlines,trip_advisor,['Responsiveness']
10371,Bad customer contact,"Family member's first time flying Drove over 2 hours to airport, did online early check in. got dropped off at airport only to ""overhear"" other passengers saying that flight was cancelled due to maintenance on the plane! the airline made no announcement to other passengers, no communication, no attempt to locate other flights, no nothing. only saving grace was they refunded ticket price and gave $100 to boot for the trouble. but still doesnt make up for those who traveled long distances to get to the airport and whose ride had already left. will not be using this airline again.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
10372,Amazing customer service,Jet blue is a cut above Accommodating Nice people Free snacks Great cust service I had a small problem but still said 5stars because I'm sure it won't happen again,JetBlue,trip_advisor,['Assurance']
10373,TERRIBLE!!!!,"My recent flight with Delta Airlines was an absolute nightmare. The technical delays and inhumane cabin temperatures made the journey unbearable. Delta's disregard for customer satisfaction and basic comfort was deeply disappointing. From start to finish, the technical delays were disgraceful. Passengers were left waiting for an extended period with very vague explanation and updates. The lack of transparency and professionalism was appalling. The cabin temperatures during the delay were intolerable. The heat and lack of ventilation made the cabin feel like a suffocating sauna. Delta's negligence in providing basic comfort was unacceptable. The lack of communication and empathy from the airline's staff was disheartening. They appeared indifferent to our discomfort and failed to take responsibility for the situation. This experience has shattered my trust in Delta Airlines. I strongly advise against choosing them for your travels. They prioritize profit over customer satisfaction and have shown a complete disregard for passenger well-being.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10374,Very nice experience !!,Actually we had booked economy tickets but at the airport we got a very good deal for upgrade to business class.The check-in was very smooth and so was the boarding. The flight departed on time. The food served was good but it was little awkward to eat lunch at 4 PM. The cabin crew was very attentive. No doubt Emirates is one of the best in the world !!,Emirates,trip_advisor,['Assurance']
10375,Pleasant and Enjoyable,"i enjoyed the services from check-in to baggage claim. The seats were spacious and comfortable, l am 6'2'' and 220lbs. l liked the whole experience. l definitely recommend Spirit Airlines, what a fun trip.",SpiritAir,trip_advisor,['Responsiveness']
10376,Seem-less Flight,"Download the app. It is amazing to book, keeps you updated , check into your flight . Very informative. Flight absolutely no issues . On time , safe , clean , comfortable . Connections were great .connected in New Jersey going and coming back . App updated you on your gates . Bag got to my destination with no problem . Satisfied and will fly United again !",United,trip_advisor,"['Responsiveness', 'Assurance']"
10377,Calidad,"La verdad es que avianca es una empresa que da muy buenos servicios, y eso que el viaje solo fue de 1 hora, la verdad muy cómodo, pantallas interactivas y fue una muy bonita experiencia, ademas de un buen trato de parte de los tripulantes🙂",Avianca,trip_advisor,['Assurance']
10378,Complicated checkin...,"I was unable to do the check in online (in both trips) and then, at the airport I was told by the Avianca girl to take the large and slowly line... they have only two people to do the check in... And I took too long to get inside the airplane. Terrible sandwiche and hot beverages complete the package.",Avianca,trip_advisor,['Responsiveness']
10379,Switched to a flight with a 24 hour layover. What are my options?,"I bought tickets for me and two other people to go to coast to coast. Now, I’ve been notified that the layover is 24 hours. Do I have the option of getting my money back or changing the flight? Can I get a credit? Is it true that I can’t call frontier or ask these questions at a ticket counter?",FrontierAirlines,reddit,['Responsiveness']
10380,Worst Airline! Should be criminal how they treat customers!! Watch out!!,"The worst customer service and experience I have ever had in my 30 plus years of flying!! Went to board a flight from Denver to Las Vegas, was at the gate ab hour early. Plane was late to get there so the flight was delayed by 20 minutes, no problem. As I was walking to show my ticket, I was pulled, along with dozens of other passengers, to see if my carryon bag fit in their authorized space. My backpack dit but there was 2 inches sticking out the top so I was told to buy a carryon for $99. I got in line with the others to buy the $99 bag fee. By the time I got to the front of the line to buy my carryon bag fee, they closed the gates… I was told to go back to the main terminal, which I did. When I got there, they told me I had to buy another ticket, I would have to apply for a refund. Really?!! Somehow it’s now my fault that they told me my carryon was too big, that I had to pay for it, and then not have the people to process the fees fast enough before they close the doors? And then have the gall to try to sell me a new ticket and not give me a refund without applying. Worst airline, worst management, I feel sorry for the workers, even though they treat customers so horribly, they must hate their jobs. I hope you go out of business again Fronteir, what you are doing is criminal!",FrontierAirlines,trip_advisor,['Responsiveness']
10381,Vuelo demorado,En el segundo tramo desde Bogotá a Bs As (AV87) la tripulación llegó tarde y por ello perdió turnos de pista por lo que se demoró la partida hasta que la torre de control pudo reprogramar la salida lo cual generó una espera dentro del avión hasta poder despegar,Avianca,trip_advisor,['Responsiveness']
10382,16 hours in hell,Let me start this out by saying that I love children and believe they are our future. I just spent 16 hours and 50 mins in what hell would be for me. Emirates seems like a good airline with good technology and food service. Sadly I was stuck in an area surrounded by families with new borns. Not young kids but babies that don’t know where they are and have no clue about their effect on others. It was a cacophony of different babies uncontrollably crying. Every time I would fall asleep I was suddenly awakened by the cries. At first so felt bad for the parents but then realized it was the parents who were being inconsiderate and selfish. These babies were not ready for 16 hour flights surrounded by people trying to rest for the next day. I tried to talk to the staff but they can’t do anything because at this point a person with a baby can get away with anything on Emirates Airlines. There has to be a easy solution that will make all parties happier. Will not use this airline again until they come up with something.,Emirates,trip_advisor,['Tangibles']
10383,Air Canada the absolute worst.,"Air Canada sucks!! They lost all our luggage...seven people. We flew from Denver to London with a connecting flight in Toronto. When we arrived in London 21 people on the plane didn't receive their luggage. It's one month later and we still don't have it. We spent the first two days in Europe buying new cloths. Air Canada hasn't helped one can bit. The employees at Air Canada don't give a damn! Their own employees told me that the baggage claim phone number is no longer being answered. Customer service also isn't manned. At the Denver airport the United desk told me I'm screwed. They said Air Canada is almost non-existent now at Denver International...one of the largest airports in the world. We've filed all claims, went through all airline channels but nothing. We have never actually spoken to an Air Canada representative by phone. I've been driving 50 minutes to the Denver airport to speak with their worthless ticket agents. DO NOT FLY AIR CANADA!!",AirCanada,trip_advisor,['Responsiveness']
10384,Greedy Airline,"Spirit is bad business!!!! I purchased my flight ticket in advance and paid $40.00 for a one way flight. Then the week of my flight something told me to confirm everything is good for my flight. As I’m looking in my email I only see the confirmation email from when I booked my flight initially. I’m trying to search my flight with the confirmation number I received….NOTHING. I called Spirit and was advised my flight was cancelled and I was refunded. Mind you I didn’t receive any type of notification of my reservation being cancelled & refunded, which resulted in me paying $141.78 for a new flight, plus the supervisors I spoke to two times advised that there’s nothing they can do and to get more clarification on my flight being canceled and to be possibly compensated, I would need to submit a claim. RIDICULOUS. After those two phone calls was when I then received a confirmation of my flight being cancelled. With all of this going on I didn’t even realized the flight I had was on Labor Day weekend. So what this company did was canceled my flight since I didn’t pay much for it at first to end up getting more money out of me. GREEDY. If I never been on top of this I would’ve been at the airport with no flight and had to pay triple. Huge inconvenience!",SpiritAir,trip_advisor,['Responsiveness']
10385,No Baggage Drop Off Queue and Wrong Information,"We got to Lima with our boarding passes ready. Normally there's a shorter line for people who only need to check their bags, but not in Lima. We had to stand in a long line with everybody else. The lady at the check in counter told us the gate was 27 but on the screens the gate was 25 and was delayed for 45 minutes. Our flight was at 11:15 am, but at the gate the flight announced was to San Jose at the same time. I asked a lady from Avianca and after checking her system told me the gate was 27. I told her the screen had the wrong gate number and she said she would correct the screen. We went to gate 27 which was on a lower level, but the gates at that section were from another airline! We went back up and asked again, and it turned out the gate was gate 25! The strange thing was that two flights were scheduled to depart at the same time at the same gate. Don't know if this was the reason for the 45 minute delay. Anyway, very bad experience with Avianca in this flight.",Avianca,trip_advisor,['Responsiveness']
10386,DO NOT FLY WORSE EXPERIENCE EVER AND THEY WONT REIMBURSE,DONT FLY Took my first trip with my 5 month old and Frontier airlines canceled my flight twenty minutes prior to boarding. I had to start the process over again and fly with another airline. Frontier stated “in order to be consistent” we can only offer $500 per passenger in refund even though I had to spend $638 per passenger for same day ticket. I submitted a complaint and they wont refund me money for what was their fault and I’m out over $500!!!! A 5 hour trip turned into 16 hours with a brand new baby and i will never ever fly frontier again.,FrontierAirlines,trip_advisor,['Responsiveness']
10387,"Buyer Beware, never again","Buyer beware. Had to rebook a flight, for some reason for the same flight it was less points than the previous flight booked but more in fees. Couldn't use the travel credit from the first flight for the rebooked flight over a .90 difference. Was not clear they were not just going to charge my credit card the difference and now I have the 2nd charge on my card and a travel credit I never plan to use. I would rather lose it than ever fly them again. I'll take my money and points somewhere else. What a scam.",JetBlue,trip_advisor,['Responsiveness']
10388,Lost Baggage,"Where do I begin… Flight attendants were late from the DCA flight to JFK. This delayed the flight for an hour…then there was a storm, so we sat on the plane for two additional hours, by the time we got to JFK we were 30 minutes late and everyone on the plane missed their international flights. I am a rational person and I understand things happened, but it was the way the flight attendants acted and responded to people during this distressed situation. The flight attendants were rude and inconsiderate to other passengers as well as myself. This was my birthday trip which is why are packed really important things for the special occasion. I also packed a carry-on precisely so they would not lose my bag however they made me check my bag when I was sitting in row 13 and they said that there was no more room. They didn’t give me any time to change or grab anything from me carry-on to put in my backpack, my bag never made it into the plane to Croatia and I was left in a foreign country without any of my belongings. I I had to stay in Dubrovnik when I was supposed to actually meet friends in another city and I spend my birthday alone without anything, no clothes no charger no computer no friends. How do you spend additional two $250-$300 in order That’s Bart a few things I needed like clothes, converter, a place to stay etc. My bag was given to me 40 hours later, it was missing my hair straightener, And not having my bags really ruined the first two days of my trip and my birthday. Delta replied to my claim saying that they are not responsible for anything. I will never fly Delta again.",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
10389,Awesome flight experience,"Emirates never cease to amaze, the flight experience was world class and the food on board was served to perfection. The hostesses are friendly and serve efficiently making the overall experience of my trip favourable.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10390,Banana republic airline,This Air line is like from worst 3rd world country Some unprofessional employees treat you like school children they get the worst Terminal from the Air port nickel and dime you for anything even glass of water. It should be the last resort for air traveling. I wonder they copy cat Russian customer service of Aeroflot.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10391,"Normally average, below average during Covid","The flight itself was fine and flight attendants do everything they can onboard, but seat spacing is nonexistent at this point and pre-boarding procedures could definitely be improved to prevent crowding",United,trip_advisor,['Responsiveness']
10392,Great check in service horrible food.,"The check in counter went above and beyond allowing me a little extra weight for candy I bring so countryside kids can have a.rare treat. Friendly and helpful. The upsell on premium economy might as well be called just economy and regular economy cattle car sub human seating. I made the mistake of only doing one leg premium. The seats and space are extremely small and uncomfortable. I was on a new plane needless to say Delta is moving away from any econ comfort to upsell upgrades. The food was a mixed bag I do not think Ben and Jerry's is a good idea on a plane. They served an Asian burrito that had to be the most disgusting thing I have ever eaten on a flight. The air staff was older but professional (maiden voyage prime assignment). The plane was brand new and everything was sort of working. The bathrooms are very small and shameful for their space over usage. 20% smaller than a standard airlines bathroom. I have flown on many Asian airlines Eva, China air, Asiana. Delta will have a hard time matching these carriers.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10393,Good flight,"I had two flights with Avianca and they were both enjoyable. The plane to Baltra (Galápagos Isands) was excellent. Comfortable leather seating with ample leg room was a surprise. The food was reasonable and the cabin crew were friendly and attentive. The return flight was in a much older plane, so leg room and comfort wasn't there however, the crew were very good as in the first flight. I would definitely recommend Avianca.",Avianca,trip_advisor,['Responsiveness']
10394,Wouldn't get money back or credit after trip got canceled due to COVID,"My original flight got canceled because of COVID and I got airline credit that I was able to use for another flight that was supposedly more expensive so I had to also pay extra money for the difference. Then, the reason why I needed to travel got canceled due to COVID again, and when I tried to cancel my flights one more time, I was told that I could only get credit for the difference amount that I had paid later when booking the second flight, not for the majority of the money that I had paid at the beginning. The operator was also extremely rude when on the phone.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10395,Commuter Flight,"I stopped flying Delta in 2015 when it was increasingly challenging to fly on a less than desirable airline due to delays and baggage losses. I resumed by experience with Delta in 2019 when I needed to get to another location quickly and Delta was the only airline that could give me a straight flight. I found the staff more attentive and professional and the planes better maintained. Most recently, I flew on a commuter flight and found it uneventful with a team of wonderful professionals. Thanks Delta for your improved service.",Delta,trip_advisor,['Assurance']
10396,Australia,Well what can we say. Traveled to Australia no problem but didn’t get home. Emirates could have made it less stressful by letting us know long before they did and actually showed they cared. Still struggling for a refund,Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
10397,Blood covered seat and seatbelt,"I have flown Air Canada for 39 years. Unfortunately, my last flight on Air Canada took place on July 17th, 2023. My 10 year old son and I, traveling from Seattle to Toronto boarded the plane at 10:50pm for a four and a half hour red eye. As my son likes to sit in the window seat, he entered the isle first and sat down as I arranged our carry-on’s. We landed in Toronto at approximately 6:20am. As we got up from our seats I gave way for my son to stand in the isle to stretch him legs. I looked around our seats to confirm that we had everything. I was absolutely horrified, disgusted, nauseated and upset when I looked at my sons seat only to see the seat, seatbelt, and seatbelt hardware covered in a significant amount of dry blood. I brought this to the attention of both the pilot and crew as we were exiting the plane. It was suggested that I speak with the Air Canada agent at the gate, but there were none. I then tried to locate customer service within in the airport, only to be told that my only option was to call the number posted online. I did submit a complaint to their customer service department, it’s been over two weeks and I have yet to receive a response. In addition I submitted a complaint to Mr. Rousseau, only to hear back from R.A. (Al) Read, Vice President, Airports – North America. His response was disappointing at best. He stated if there were a medical incident on board the crew are trained to manage in. He also started the aircraft’s are groomed and seatbelts are crossed prior to each flight, which is absolutely false. A blood covered seat clearly proves this as inaccurate. He also said that since 10 days had past, from my email to him, it’s difficult to analyze the situation. Again, I immediately reported the blood covered sweat the both the crew and pilot, upon exiting the plane, as well as informed customer service thought their site, with no response. There was no solution provided, or action based response. I will never fly Air Canada again, and would discourage everyone else from doing so. As per safetec “Dried blood can be dangerous as some bloodborne viruses can live and remain infectious for hours or days outside the body. For example, the Hepatitis B virus can live in dried blood for up to a week, and Hepatitis C can survive for up to four days.”",AirCanada,trip_advisor,['NA']
10398,Bravo Avianca,"Felicitaciones Avianca! Que impecable el Servicio! Que amabilidad extrema el staff! Sin duda los elijo de vuelta. Todo en horario, el servicio de entretenimiento perfecto, el servicio de alimentos y bebidas impecable y por supuesto destacar la comodidad del A330. Solo que a la vuelta nos tocó en vuelo Lima Asuncion el A319 que fue incomodisimo. Muy malo. Lo demás PERFECTO",Avianca,trip_advisor,['Responsiveness']
10399,A real Value,I have flown Allegiant many times. This airine is a real bargain with the feel of a more expensive airline. I flew from Tucson to Indianapolis for under $90. The employees are very pleasant and professional. I highly recommend them.,Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
10400,Lorraine,Would not fly with AC again on a long haul flight. Very uncomfortable.No leg room. Food was terrible. Not much room. Problems with booking luggage. Lost luģgage twice.Flight over to Brisbane in Oct 2019 was no better.,AirCanada,trip_advisor,['Tangibles']
10401,Worst airline!!! I hope y’all burn in hell,Worst airlines In the history of the world !!!! So inconsiderate and unprofessional!!! Pilot abandoned the plane & the flight was delayed 5 hours!! We all boarded the plane twice once at 10pm and then took us off 30 mins later & then promised us a pilot was flying in from ft Lauderdale Florida & we boarded the plane again at 230 am & the pilot never showed up and we had to exit the plane once again & 3am the flight was canceled!!! Spirit representatives says the pilot couldn’t fly anymore he has been flying too many hours!!! But you have already collected thousands of dollars from the passengers but all they could say is sorry . Nothing we can do…. I hope everyone who works for that company dies!!!!,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
10402,surprisingly good experience,"Having never flown JetBlue but having read or heard of difficulties experienced by passengers in various locations, I was a bit wary, but compelled to use the service by my employer (cheapest available fare). The flight was on time and uncomplicated, and I would certainly consider the airline again (and probably will as my employer's travel policy requires the lowest available ticket).",JetBlue,trip_advisor,['Reliability']
10403,Frontier cheated us,"Frontier did disgusting things to us. Fight number was 2878. Flight was supposed to depart at 6:56 pm. The plane encountered 'technical' problems during inspection. As a result, the flight was postponed for several times until finally rescheduled to 9:45 am next day. Now is the disgusting part. We stood in a line until 1 am to be booked to hotels to stay over night. About 15 of us were told that we were booked to the hotel ""Pullman Miami Airport"" and we had to get to the hotel by ourselves. When we arrived, the hotel told us that there were no room available and we were not booked at all. Ridiculous. The airline crew must knew it. To get rid of us, they tricked us to the hotel by setting us up! We tried to contact this airline and couldn't make the phone call through anymore. When we realized Frontier set us up, it was about 3 am. Some of us slept in the lobby and some of us booked other hotels by ourselves. I slept for less than 2 hours that night.",FrontierAirlines,trip_advisor,['Responsiveness']
10404,Booking is a fraud,"I am writing this review in order to alert people who wants to book online with Avianca. Be careful with your purchase! The moment you want to buy a ticket with your credit card and if it is rejected, the system doesn't allow you to change the card. So, you are compelled to do all the process again. Even worse, they charge you more money in the immediate new attempt to buy one, because the price changes just in seconds: Like 100 more dollars. I have called and give the complaint, but they do nothing regarding this issue! It is the only airline I have had this problem until now.",Avianca,trip_advisor,['Responsiveness']
10405,"Tripulación muy amable,buen servicio. Vuelo tranquilo e informado.","Buena experiencia de vuelo,muy tranquilo en general. Entregaban información sobre el vuelo de forma oportuna y aclara.La atención de los tripulantes muy grata. Volvería a elegir la linea aérea. Da tranquilidad contar con monitores individuales durante el viaje.",Avianca,trip_advisor,['Tangibles']
10406,Fantastic Airline,We flew Emirates from Sri Lanka to Paris. It was a the most comfortable an relaxed flight. We highly recommend Emirates as the most reliable airline.,Emirates,trip_advisor,['Reliability']
10407,Convenient flights,"Living in central PA getting anywhere by air can be tricky. We live 1/2 hour from Williamsport(IPT), just over an hour from State College and Harrisburg and about 3 hours from Newark, Philadelphia, BWI and Dulles with Washington National slightly farther. We can also get to AVP and ABE in less than 2 hours si we have choices but BWI is often our best choice for any distance like the Caribbean, especially if trying to avoid connections. Southwest is a good choice for reasonable prices especially since they include luggage. The personnel are always friendly and helpful. We took advantage of a park and fly deal with a local hotel since we had a morning flight and would have had to leave quite early from home otherwise. The hotel and parking was the same or less than we would have paid for parking anyway. In San Juan we were fortunately able to use one of the lounges at the airport since we had to leave our ship by 8:30 and our flight wasn’t until 1:20. That’s a nice perc of our Amex platinum card. We will certainly look for Southwest flights whenever we travel in the future.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
10408,Horrible!!!,"They changed the non-stop at 4:00pm to a flight with a stop at 6:00am. They I had to wait 45 minutes on hold, then they cut me off. FORGET BOOKING THIS AIRLINE!!! DON'T DO IT!!!",FrontierAirlines,trip_advisor,['Responsiveness']
10409,first trip on the new Airbus 350,"On this flight, the new Premium Select Class is offered. Again a litle step upwards compared to Econamy and Economy Plus. More leg space, improved seat, better meal service. Premium Select will be my target for future flights.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
10410,On My Way to Dubai ,I am a pretty tall woman with hips and I was very comfortable in my seats. I initially h ad economy seats and had no leg room. If you have any height on you I would advise you to upgrade to the next level. You will enjoy your flight even more and be rested.,Delta,trip_advisor,['Tangibles']
10411,The most disappointing flying experience,"They've mess up my flight last minute, the horror part was when I'm denied entry back to the UK. No explanation from anyone just kept me there waiting and telling me I can't return to England, after what felt like an eternity they said I can come back to London, this was on 11th of April I'm still waiting for someone to make the effort to explained what has happened there. Absolutely nothing just like it never happened It's Emirates I would have expected more professionalism. Fly with Emirates you might end up get stuck somewhere 👍",Emirates,trip_advisor,['Responsiveness']
10412,Horrific Customer Care Department,"I have had a United account for a while now and I never had a horrific experience until now. I purchased a first class ticket from Miami to Newark. Unfortunately, the entire flight another passenger behind me (row 2) constantly kicked and pushed my seat for the ENTIRE flight. She was annoyed I reclined my chair and was persistent that if I did not put my chair up, she would continue and boy she did! I contacted customer care hoping they would compensate me for this terrible flight. I flew first class for an amazing ""FIRST"" class experience and experienced the complete opposite. My customer care agent Carl told me United apologizes. YEP, first class ticket (forgot to mention I also have a business account with United) and all they can say is ""Sorry I hope you have a better experience in the future."" I suggest, spending time and money with airline that actually respects and cherishes their clients. Clearly, United does not.",United,trip_advisor,['Assurance']
10413,"""Any seat you want"" If you can get someone to let you in, that is.","Flying on Southwest really forces me to be assertive. I found a window seat in the front of the plane with a purse on it, next to two people. I ask is that seat taken? ""You want to sit in the front?"" As if it was somehow strange. ""Yes,"" I said. They delay and stall as long as possible, including having [fake?] difficulty taking off the seatbelt. They act as if it was some physical burden. Then they don't even give enough room to get into the seat from the aisle, but somehow I slipped in with a full backpack. But, mysteriously, as soon as we got to the gate, they quickly unclicked and almost jumped up to get the bags. Then they seemed to walk just fine down the jet bridge. 🤔 Then there was another fellow SW passenger who pretended not to notice me pointing to the open seat, waving, and saying ""Is that seat taken?"" no less then six times while they were talking on their phone in their own little world. ""Ma'am hello? 👋"" Stop delaying the darn plane and just get up in a timely manner! Stop with all the games.",Southwest,reddit,['Responsiveness']
10414,Viagem para o Chile,"A companhia aérea me surpreendeu positivamente. Nunca tinha viajado pela Avianca e a experiência foi ótima. Funcionários educados e bem instruídos. Lanches gostosos e quentinhos, um ótimo diferencial. Entretenimento muito bom, só uma dica colocar opções legendadas para os filmes e séries :)",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10415,Why pay a higher fare for a better boarding position?,"Southwest proactively markets boarding positions A1-A15 by paying an additional fee. This past Monday on a flight from Las Vegas to Oakland, I paid a higher fee and was pleased to see I was assigned A1. As we prepared to board, there were several passengers who I would expect to see board before me, but then the “pre-board” passengers were called and all 28 of them, yes 28 preboard passengers boarded before me. When I asked the gate attendant why there were so many pre-board passengers, she said our flight was classified as eligible to have more than usual. After returning home, I researched what qualifies a passenger to be considered pre-board and the corresponding criteria is screened and determined at the ticket counter. While I am sensitive to those with special needs, I have never been on a flight with a total of 33 passengers including 28 pre-board passengers board before me when I’m A1 and I paid a higher fare. Southwest should have disclosed paying a higher fee that gets someone a higher boarding position is not guaranteed to board earlier than many other passengers. In my case, 33 other passengers boarded before me. If I had known this, I would not have paid a higher fare. I have no expectation to be the very 1st passenger to board, but at the same time, I thought it was odd that I was the 34th passenger to board when I was A1. I filed a complaint with Southwest especially since I’ve been a loyal customer for over 30 years. I’ve chosen to move forward and fly other airlines with assigned seating.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
10416,If I could give negative stars I would.,"I paid 634.34 total to fly out, including a fee of 123.40 to modify to this date. Flight canceled by spirit. Only got 510.94 back. Wouldn't refund the rest. Is this my fault?? No it isn't. It's legalized stealing. I don't know how the government continues to allow airlines to take money for absolutely nothing. No services were rendered. All I can do, is never fly them again.",SpiritAir,trip_advisor,['Responsiveness']
10417,Cancelled Flight from Hell,"Had reservation on United for two months to fly out of Santa Rosa,CA (STS)to San Jose del Cabo with a change of plane in San Francisco(SFO). Called the day before flight to get boarding passes but was told we'd have to pick them up at the airport before the flight. Arrived at STS at 6 am. only to be told flight was cancelled due to weather but that we could catch the second leg of the trip if we drove the 1.5 hours to SFO. Arrived at SFO 2 hours before the flight but were told that our reservations were cancelled due to weather. Made no sense because the flight was still scheduled to leave on time. The United supervisor was rude and and unhelpful. We were forced to take Alaska Air for 2 1/2 times the cost of our original United flight. Called United from Cabo and was told that I had cancelled the flight and it was not the weather, which was a lie. After repeated calls, United refunded our ticket and compensated us with $1000. We were still out $800. I wrote a letter to United headquarters. No response was ever received.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10418,Cabin crew great check in crew poor,"Recently flew from Dxb to Glasgow as it was to repatriate we upgraded to business class as a treat . Emirates are normally very generous when it comes to baggage but we were informed it would cost us an additional 760 aed in ex baggage fees as we were 6 kgs over the limit now the manner of the check in chap used was quite rude and normally there is only a problem when it’s a busy flight the flight was not even close to being busy, was left poorer and disappointed. The crew and the flight were great we loved the A380 and the cabin service. Sort out your check in crew Emirates to at least appear sympathetic.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
10419,Experiencia de vuelo,Soy Colombiano y es mi aerolinea preferida! He viajado bastante con ellos y la verdad todo ha ido muy bien!!,Avianca,trip_advisor,['Empathy']
10420,An Irresponsible Airline in regards to Passengers Baggage,"I was a passenger in the Business Class cabin (Seat No: 11F) of flight EK343 which was scheduled to depart Kuala Lumpur on 31 October 2022 at 0145. There was a thunderstorm over KLIA which started sometime during the night of Sunday 30 October and continued way past midnight. It must have been massive because when I entered the aircraft door reserved for FC/BC passengers, I noticed the galley floor was wet with a pool of water. The crew had used towels to soak up the water and cover the floor. After taking my seat, as a habit, I removed my shoes and used the complimentary socks. When I went to the toilet, I discovered to my horror that it similarly had a pool of water and my socks were all soaked. A cabin crew confirmed that the storm had caused the flooding. The flight departed KLIA almost an hour later than scheduled but we were not told the reasons for the delay other than the standard lip service apology from the Captain. My connecting flight from Dubai to Geneva was on EK89 and it departed and arrived on schedule. I reached home from Geneva airport around 2pm on Monday 31 October. I started unpacking about an hour later and was shocked to discover that almost all the contents (clothes/books/medication) in my three (3) checked-in suitcases were wet, stained and some were still soaked in water. Notwithstanding the usual terms and conditions governing the baggage policy, Emirates has a duty of care to its passengers. It has to ensure that either its employees or employees of your service providers who provide various airport services take the necessary, proper and reasonable steps to ensure that the contents of the passengers’ luggage are not damaged in any way by their reckless behavior. This obviously must have happened in Kuala Lumpur during the thunderstorm: either during the time the luggage was being loaded into the baggage containers from the baggage carousel or when it was being loaded onto the aircraft. It was irresponsible behavior of the baggage service providers. The wonderful in-flight service on board and the flight as a whole (despite the very late departure) was marred by this incident. After 3 letters to them including pictures of the damaged items, they continue to insist that they are not at fault.",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10421,Flight cancelation,Arrived at the airport in Atlanta to learn that my flight at 7:30 pm is cancelled with no explanation. Horrible experience. This is a work day and I need to be at work tomorrow. Never again fly with them.,SouthWest,trip_advisor,['Reliability']
10422,La falta de atención y el reembolso recibido son una muestra de su falta de compromiso hacia los pasajeros,"Mi experiencia con las empresas eDreams y Avianca durante la pandemia ha sido extremadamente decepcionante. La cancelación del vuelo, que fue responsabilidad de ambas compañías, se ha convertido en un largo proceso de reclamación que ha durado dos años. Lo más frustrante es que, a pesar de todo este tiempo transcurrido, solo he recibido un reembolso del 20% del costo total del vuelo. Considero que esta situación es una auténtica vergüenza. Durante estos dos años, he tenido que lidiar con la falta de respuesta y la falta de transparencia por parte de ambas empresas. Me resulta incomprensible que, en un momento tan complicado como la pandemia, en lugar de recibir un apoyo adecuado, me haya enfrentado a una negativa continua y una falta de compromiso por parte de eDreams y Avianca. El hecho de que solo se haya reembolsado una fracción tan pequeña del costo del vuelo demuestra una falta de respeto hacia los derechos de los pasajeros y una falta de responsabilidad por parte de las empresas. No debería ser necesario luchar durante tanto tiempo y pasar por tantos obstáculos para obtener un reembolso justo y adecuado. Realice el reclamo correpondiente con eDreams y los mismo dicen que el monto reembolsado es responsabilidad de la empresa Avianca. En resumen, mi experiencia con eDreams y Avianca durante ha sido totalmente negativa. La falta de atención, la demora en la resolución y el reembolso recibido son una muestra de su falta de compromiso hacia los pasajeros. Espero que estas empresas tomen conciencia de su responsabilidad y mejoren su servicio para evitar que otros pasajeros pasen por situaciones similares.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10423,horrible handlers of luggage and poor policies,"My luggage which was brand new was completely destroyed almost to the point where its grossly negligent on the part of this airline. my luggage arrived to its location with only one of the 4 wheels still barely intact. i was completely ruined and was impossible for me to carry a 40 pound bag from the airport to my hotel via the subway or anyway. i am 4 months pregnant and had no choice but to get another luggage in the airport that doesn’t go with the brand new set i bought before leaving and it’s not hard shell as i prefer. i was told in the baggage claim issue office that they could send me a check to reimburse me for my luggage so i may replace it now today when i file a claim Delta Airlines all are saying i can get a delta ticket credit or i must replace my bag from Delta Airlines online catalog which is crazy because my luggage was way cuter and goes with a set and i don’t have the option when going to the luggage site Delta Airlines all offered. i am not made whole and actually lost a lot by flying delta, i am extremely disappointed and plan to report this to every outlet possible because its unjust and unfair. i want my exact luggage replaced . then Delta Airlines all had the nerve to offer me an airline credit. Why would i ever want to fly delta after seeing how Delta Airlines all handled this. it’s disturbing and completely disgusting that customers are treated this way. i want to be made whole again as i deserve this is absurd and especially to deal with this while being pregnant and during the holiday Delta Airlines all have treated me horrible that luggage was an early Christmas gift from my father and now I have nothing but stress and out pocket losses for me and my father. This is wrong",Delta,trip_advisor,"['Tangibles', 'Assurance']"
10424,Outstanding Service!,"We flew on jetBlue for the first time in a number of years from Newark to Antigua. From the time we booked to our return the service was excellent. We started getting emails from jetBlue almost immediately advising us on vaccination and testing requirements, passports, arrival time at airport for check in, map of the airport and where the counters were located and so on. While it was a lot we found most to be helpful and informative. We received a notice to check in and found that their app allows you to take a picture of your passport to upload. Once done it sent a QR code that we were able to use at the airport kiosks to complete the check in. I would estimate it was about 6 minutes to complete with the bag drop off. Staff were super friendly and helpful there and at the gate. They did check three times the vaccination records and Covid test results. We purchased the even more room seats in the second row and wow it is more than enough space. Seats are comfortable. The seat back monitors have ample tv and movie options including a trip map. Food and beverages were available for purchase as well as free options. Again flight attendants were friendly and helpful throughout the flights. If there was a negative it was not jetBlue's fault and that is the age and design of Newark airport. It is old. There is a new terminal for jetBlue being built so things should get better there. Thank you jetBlue for a wonderful experience!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
10425,Terrible airline they don’t understand,"I am a mother who needs to see my son for the holidays and spent 400 on a reissued ticket I canceled 30 min later and they won’t refund me. It’s the holidays and my situation was an emergency due to the fact that I needed to pick up my year old son who had no where to go. They took my money and won’t refund it to me, even though their agents said otherwise and their customer care reps told me I would be refunded. What a joke and a terrible thing to do to someone during this time.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10426,Excellent Flight!,"THE BEST flight with Air Canada! The flight attendants were some of the best we've ever had (and we fly a lot!). They accommodated our dietary needs, checked in on us throughout the flight, and celebrated our honeymoon/marriage :) Since it was a daytime transatlantic flight, it was particularly helpful that our flight attendants were happy and danced the whole flight. It really helped to set the tone and mood on the plane.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
10427,Never ever fly with them,"We had booked a flight from San Jose back to Edmonton, with hopper. Our flight from San Jose to LA was with Avianca. No where on there did it say we had a stop. Upon check in with Avianca it said we had a stop in Guatamala city, for 1 hour. When boarding they said we will have to get off the plane and go through customs as it’s required by the USA. So we grab our belongings exit the plane and follow everyone to customs as we were told. Everyone we asked gave us a different direction to go, there was no communication or clarification on where to go or what to do. We had belongings taken from us in customs, nail clippers, little meaning things. By the time we got back to our gate at 9:05 the plane was gone. The board said 9:10 was departure. The staff looked at us and said “it’s gone, your missed it” so we were completely confused explained we went through customs like you told us and kept getting the run around trying to get back to our gate. All of us upset they then said we had to leave the airport or they would phone the police on us. That just upset us more, and upset I mean tears not mad or yelling or swearing, tears, confusion scared. We were now stuck in Guatamala airport with no way home. They did not offer to help anyway, they said they had removed all our bags and they were upstairs in their office. So we got our bags and had to find another flight and pay for it to get home. Two weeks later after numerous comm no plants filed still no reply. Hopper states it’s up to the airline to decide if we get a refund. We have insurance and “missed connection protection” hopper never showed us having a stop over in Guatamala city. Hopper has at least answer my phone calls and returned them. Avianca has yet to do the same.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
10428,shockingly excellent experience on United!,"I live near a United hub so I tend to fly them a lot - most often the flights and service are sub par. However that was not the case with these two flights. Granted two of the flight attendants on the return trip were surly, they were the exception, so I am excluding them from my review. Both flights were on time, my seats were comfortable and the food was acceptable. Most of the crew went out of their way to make the passengers comfortable and see to our needs.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10429,KLM BEATS DELTA AGAIN,"Remember when Ed Bastian went on CBS claiming ""they compensate""? Here's what he did to us along with his side kick Adam Geimeier when I tried to follow up with an email. They blocked me.",Delta,trip_advisor,['NA']
10430,Problemas com Malas despachadas,"Realizei viagem para cancun em 6.05, não tive nenhum problema com a companhia aerea. Entretanto no dia 11.05 quando retornei de Cancun para São Paulo com escala em Bogotá- vôos AV257 e AV85, respectivamente. Tive problema com as duas bagagens despachadas, uma teve o ziper estourado, mesmo com uso do cadeado (modelo TSA) o qual foi forçado e quebrado e a outra mala do modelo rigido foi quebrada durante o despacho, apresentando rachadura. Não consegui contato com a companhia para reclamação e obtenção de resposta ao prejuízo.",Avianca,trip_advisor,['Responsiveness']
10431,Calling All Airline Pilots - Take a Survey on Caffeine and Sleep,"Hey y'all, I'm a high school student and currently doing a study on the effects of caffeine consumption on the sleeping habits of airline pilots in the United States. I'm looking for active commercial pilots based in the U.S. to participate in an anonymous survey. The survey should take around 5 minutes to complete. Your responses will be invaluable for this research. [ URL Please feel free to share this with any other commercial pilots you know! The more responses, the better the data.",JetBlue,reddit,['NA']
10432,Minor credits and rapid rewards ,My 5 year old has a $300 transferable credit but I can’t figure out how to access it to transfer it to anyone else. I also can’t sign up for a southwest.com account for him because he’s 5 and they ask for a bday and say he’s too young. He does have a RR number I signed up for while booking a flight but I don’t have a password and can’t figure out how to access his points and credit? Any ideas?,Southwest,reddit,['Responsiveness']
10433,Horrible Customer Service,No refunds for flights that were already booked and effected by COVID-19. They will give you a voucher for what you paid - which is fine - except that I'm currently furloughed and could really use that extra money at this time. But no worries - let's book a vacation in the middle of catching up from no work. Wait time to get through to an agent was over an hour... to then be told that I called the wrong number! I called the ONLY number that I could find on their terrible website.,Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
10434,first but not last flight on Spirit,"this was my 1st time flying Spirit, it was a great experience. Very friendly crew, clean airplane, no hassel boarding, great experience",SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
10435,Basic cheap flight,"I like these guys, no frills, no pretentions, had to laugh when a fellow passenger joked we get charged to fart! Seriously though, a regular stuffed backpack is a carry on, but notice you do have to pay to carry anything bigger. I brought two puppies up from Tijuana in the cabin, they made everyone cheer when we landed! The center seats have like four more inches in width. I got a short carrier that expanded on all four sides and they had plenty of room. The ladies working at Allegiant in San Diego have the best hair! I like a company that supports individuality and lets me choose how my money is spent, and the planes don't rattle like the cheap old SW flights! It really is like half the cost.",Allegiant,trip_advisor,['Tangibles']
10436,Worst ever!,"Do not for the life of you use this airline. I booked 2 flights over 3 months ago and unfortunately had to cancel. The will not refund your money. Theyll give you a credit which of you dont travel like myself, you're screwed! I spoke to several people and they won't refund anything. O wont ever use them again!",FrontierAirlines,trip_advisor,['Responsiveness']
10437,"Voo tranquilo, porém a aero","O voo foi tranquilo, os comissários super atenciosos e o comandante muito educado. Entretanto, a aeronave, um Airbus A318 apresenta algumas limitações a quais destaco a falta de um forno na Galley para esquentar os lanches e o serviço de entretenimento da aeronave é precário. Sou cliente Avianca e essa foi a primeira experiência ruim que tive com a empresa. No mais, tudo certo.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
10438,Vegas,This airline is the worst I have ever been on the seats don't even recline they charge you for everything. They made us pay for a carry on bag which I have never had to pay for at any other airline. Then we get on the flight and they want to charge us for a drink of water. They made an announcement to buy your own food and drink from terminal before you board. I could not believe that just happened. The Airbus we flew from Vegas to Denver and Denver to RDU was so uncomfortable. I will not recommend this airline to anyone or ever fly with them again.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
10439,Superb seri,"An excellent flight, on time and with world class service from the crew. A pleasure to fly with you.",AirCanada,trip_advisor,['Assurance']
10440,Can’t stand them but I have to fly with them.,"We were late. However. It was not our fault a fatal collision happened and delayed us for check in. It was a domestic flight and I assumed 1 hr 30 minutes would’ve been ok. However, they insisted that we couldn’t be checked in as we wouldn’t make it through security in time to board. Didn’t make much sense but what to do. We were charged to rebook for the next flight an 1 later. Hmmm it left me wondering why we couldn’t check in 1 hr 30 mins on our original flight but could get the next flight as they are scheduled every hour. Well we were late for my sisters wedding and now she hates me. Oh well I tried.",AirCanada,trip_advisor,['Responsiveness']
10441,AWFUL DELAY AND NO UPDATES,My flight was at 6 am and we were delayed until 1:15 pm because they had to fly in another plane from Denver Colorado. They gave us no updates on the situation and all passengers were left in the airport wondering if we would even get to leave. The delay time kept going up by 30 minutes until it finally hit 2:45. Passengers going to Cancun paid good money for a resort and missed almost their entire first day.,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10442,good airline but tickets over price,"Always the departures and arrivals are on time, The service on the airport and on board are superb. The condition on the planes are very good , clean and confortable.",Avianca,trip_advisor,['Responsiveness']
10443,What's happening?,"What's happening to this airline? between the constant problems with the planes to the airline shutting down mid flight in the middle of the day, its becoming absurd. I used to be a loyal United patron, but now I find myself looking for any other airline. I really hope they go back to better planes and warmer sense of customer service.",United,trip_advisor,"['Tangibles', 'Assurance']"
10444,Fast efficient always a pleasure!,"I only fly Southwest. I have not had a bad experience even one time. The people I have encountered over the years have been great. The prices are reasonable and sometimes really great! If you book they don’t penalize you if you have to change your flight. Two bags each fly free! That is more then my husband and I need. Now for the “cattle call” reference. You can pay a little extra and get your boarding position moved up, loading on the plane is organized and not much different then any other airlines. It is not worth the exorbitant prices other airlines charge for everything under the sun just to have your particular seat confirmed so to those that complain I say lighten up. This is an airline for the people and we love and appreciate them. I would say that is why they are #1!",SouthWest,trip_advisor,['Assurance']
10445,What a Nightmare!,"My friend and I were traveling back from Bermuda on July 6th after a lovely vacation. Our JetBlue flight landed at JFK at 5pm. Our Orlando JetBlue flight was scheduled to depart at 8pm. We were told there was a delay as the incoming plane had to divert to Atlantic City as apparently there was a storm around JFK. We were informed the plane would be on it's way shortly. During the evening there were 4 different gate changes. The departure time changed from 8pm, 910pm, 1050pm, 1101pm, then 0107am. 3 police officers arrived at the gate sometime after midnight and we were told the flight was canceled due to lack of staff and to collect our bags and go to JetBlue rebooking. We waited more than 40 minutes and our bags never came. Then someone said the flight was not canceled and I saw on my phone that it was still scheduled to depart at 0107. So in complete chaos everyone dashed upstairs again to get through security and go back to the gate. After lining up at security we were told it was canceled again. So after we finally get our checked in bags we headed to the JetBlue desks for rebooking. There were thousands of passengers there as JetBlue had also canceled several other flights plus passengers were checking in for other scheduled flights. No one knew where to go as they were no staff to help us. Many of us were in the wrong line for a long time before a JetBlue employee finally showed up and told us where to go. There was yelling, arguing and some cheers and clapping when some lucky passengers managed to get rebooked. Still waiting at 0600 to be helped and with police at the counter there was an announcement that only a few people could hear saying there were no more flights available for 48 hours and to leave the airport and go home!! We weren't even given a voucher from JetBlue to get a snack. We were standing all night long with nowhere to even get a drink of water or sit for a few minutes with masses of other unfortunate JetBlue passengers. If my friend and I get Covid I know where we got it. We were tested daily in Bermuda and their protocols for keeping everyone as safe as possible were excellent. After being dumped and abandoned by JetBlue we managed to book an afternoon flight on Delta to Orlando. The 2 morning Delta flights were fully booked and we luckily managed to get a couple of final seats available 333pm flight. Will attempt to contact JetBlue in a week re refund/compensation but not hopeful of getting anything. Very horrible way to finish a lovely vacation.",JetBlue,trip_advisor,"['Responsiveness', 'Reliability']"
10446,HORRIBLE SERVICE,"Have an international flight from Amritsar to Austin with a layover in Delhi San Francisco. Almost 27 hours of journey with the layovers, and the trip has been delayed by 10 hours with the flight being diverted to Frankfurt. THIS IS UNACCEPTABLE! no provision for the next flight, will have to wait for the next available layover after immigration. Tiredness stretched beyond any human limit! United should compensate its flyers for the mental and physical torture",United,trip_advisor,"['Reliability', 'Responsiveness']"
10447,A Pleasant Trip,A very pleasant flight - first time flying JetBlue. Had avoided using JetBlue before as I didn’t know anything about the company. Every person I came in contact with was helpful & professional. I recommend JetBlue to Aruba!,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10448,Help ! Reservation Booking - Can't find it since emailed to relative and they don't have it ,"Hi everyone, Bit of an odd one but I made the booking for a relative back in December for a trip next week. They don't have the email and don't recall ever getting it. I booked and put their name and their email address as usual so I have no record of it either. As a result I don't have the booking number, no email, it's not on my Air Canada profile, they don't have Aeroplan, etc... what's the easiest solution to find this that doesn't involve a 2 hour call to Air Canada ? Any tricks or anything I'm not thinking about ? I see the charge on December 30th and I know he's good with the ticket, just need to find it the reservation number / booking reference. Thanks !",AirCanada,reddit,['Responsiveness']
10449,Smooth flight from beginning to end,"Overnight flight from Toronto to Rome went off without a hitch. On-time, easy boarding, good service. Highly recommend the extra money for premium economy on longer flights. More leg room, better service, personal toiletries kit.",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
10450,My preferred airline,"I always choose JetBlue, when I can. Free WiFi, DirectTV, better snacks. I was slightly less impressed with this particular trip. I booked through JetBlue vacations. They overbooked our resort by a day, then refused to refund. Several of the flight attendants were less than friendly, as if they didn’t want to be working. Gate agents were great, as usual.",JetBlue,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
10451,Dealt with a nice Karen at Aeroplan!,We had a spelling error on our youngest daughters tickets and unable to change the ticket . Karen in the Aeroplan office found a way to refund and rebook our Aeroplan and correctly book new tickets. She helped with the logistics of a new flight and stopover ! So helpful and assisted us amazingly well! Thank you Karen Aeroplan !,AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10452,Delta Seat Change,My family and I scheduled a flight 8 months in advance and paid more to have the option to have a seat selection. a month before the flight Delta changed my seats with no notice. I called to get my seats changed back and was told that they could not do so. My family and I now have to sit apart. I requested a refund for the amount I paid additional to be able to pick my seats and I was told it was not possible. I am very unhappy as when I purchased the tickets I was told Free seat selection and that was not the case and now my wife and our two young kids have to sit apart. I would have not made this trip in April If I knew we could not sit together. Delta stated that they are not able to get me a refund or change our seats to sit together. My family and I are very unhappy.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10453,Worst Experience Ever!,"Do not fly Delta ever, we waited over an hour each way due to some internal ticket issues they had… waste of time",Delta,trip_advisor,['Responsiveness']
10454,"Dirty cramped plane, not even water offered","Many thin pieces of metallic tape on outside fuselage- See photo. A private pilot sitting next to me said he never saw anything like this. Some passengers were reluctant to board. UAL maintenance should be ashamed for this patch job. Besides, plane old, cramped and not even a glass of water offered.",United,trip_advisor,['Tangibles']
10455,Cheaper and good option,Cheap and on time no frills flight. Carry your own snacks and buy drinks just before boarding and you will be good.,Allegiant,trip_advisor,['Tangibles']
10456,Surprised and Pleased,Our original carrier had cancelled our flight. We booked our new flight with Delta. Part of the trip was in comfort+ and part was in economy. The service and cleanliness was top notch. Love that you get a text letting you know where your luggage is.The staff was courteous and lovely.My only complaint is that in economy there is no leg room which makes it rather uncomfortable for a long flight. There was no comfort + available.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
10457,"Relatively cheap but horrible customer service, flight delays, plane problems","I use this airline a lot so I can fly direct, but I wish I had another option. Plane has had to turn back twice due to mechanical problems (landing gear malfunctioned one time). Website says you can change you flight there but then it repeatedly says, ""oops, there was a problem"". Average wait time for a representative is 2-3 hours.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
10458,Cowboy Hall of Fame Induction Dinner,"My wife and I flew Southwest to Dallas Love Field from Sacramento and back. How could you not like Southwest? Great flights, great employees with great attitudes. I used to fly 250000 domestic mile per year and switched to Soutwest because I was so tired of hearing airline employees complain about management and their jobs. Thank you Southwest!",SouthWest,trip_advisor,['Assurance']
10459,Best experience,Excellent service flight attendants very attentive and the service was amazing . The flight was very easy and comfortable,SpiritAir,trip_advisor,['Responsiveness']
10460,Viaje con amigos,"Teníamos un viaje a Punta Cana, en total de 10 personas. Compramos un paquete de vuelos+alojamiento, Avianca sin avisar nos cambio los pasajes y salíamos un día después, lo que nos hacia perder una noche de hotel. Después de horas de llamadas, porque su call center es un desastre, logramos reprogramar el vuelo y salir el mismo día, pero hicimos un viaje que inicialmente sería de 10 horas en 27 horas, ni siquiera nos ofrecieron pases a los salones vip de Avianca ni un cambio a clase ejecutiva. Los aviones ofrecen entretenimiento a bordo y la comida es buena, pero esos cambios son desastrosos.",Avianca,trip_advisor,['Responsiveness']
10461,"Utilitarian airline, they delivered what I expected","Did not expect much for a 50 minutes flight. Efficient, quick check-in, polite and smiling team. I got what I expected. will fly again with Allegiant in the future",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10462,Fast Moving into the Best Appreciated by Customers,"Full flight, well organized and no issues we could feel or see, crew were alert, pilot was very patient and understanding for our ahead of schedule wait on the ground, almost 15 minutes I believe, all people were patient also...great trip...worth my bucks.",SpiritAir,trip_advisor,['Responsiveness']
10463,"Bad customer service, bad staff, bad delay, bad airplane","Flight cannceled on Monday after 4 hours waiting, then, flight delayed 7 hours on Tuesday. You better wish there is nothing happened in Jetblue. If something happened, don't expect you will get nice treat from Jetblue people.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10464,They didn't give me the credit they promised me,"I bought a Delta vacation package which included flights from Bermuda to Boston in 2020. My trip was postponed due to Covid. In the meantime, Delta canceled their direct flights to Bermuda and a 2 hour trip became a 6 hour trip. They told me I could cancel the 3 Delta flights and they would refund me $1800 so that I could apply that money toward my 3 Jet Blue direct flights. However, they only refunded me $183.04. I have reached out several times and their final response was as follows: ""Due to the write offs made on this booking to honor original rates, there is no additional compensation"" If they had told me from the beginning that I was going to lose out on money if I canceled the flights, I would have found a different destination. They told me they would honor my original prices and my travel agent confirmed that she has that recorded.",Delta,trip_advisor,['Responsiveness']
10465,Last minute to Las Vegas,"I must say in the days of cheap cattle airlines like Southwest. It was nice for a change to find a decent flight. I had a last minute trip for a show I was doing in Las Vegas. Allegiant goes directly to LAS from ATW every Thursday and Sunday. So the show was actually on Sunday evening. Got to the airport, which is always believe it or not, Security takes like 10 minutes to get through and TSA is always friendly, even remembering me from weeks before on another flight. LOL, not sure if that is a good or bad thing, but at least its a fast process to get through. The flight was actually totally full, lucky I got an aisle seat. The flight crew was very entertaining, cracking jokes and all around fun and happy vibe. Another very rare thing in this day and age on other major carriers where they are not at all. The flight it self direct, went actually fast, 3 hrs. and change. Perfect time, left at 1 got in by 3pm Vegas time. In all, I'd recommend this flight and airline. You get hit with a charge for everything, but in this day and age of air travel when do you not anymore, right. So for $268.00 for a carry on, 1 checked bag and $5.00 bucks because I forgot to print my boarding pass, Still very inexpensive for a one way ticket to VEGAS BABY!!!!. Safe travels to all",Allegiant,trip_advisor,['Responsiveness']
10466,High expectations low quality,"First lap from delhi to Dubai the screen did not work - flight was packed and attendants kept shifting responsibilities to colleges to rectify the same! Earlier experience with Emrirates had been very good but this time we felt the service, quality food was far below Emirates standard. Return trip from Amsterdam to Delhi via Dubai - the chicken ran off?? While going my husband asked for beer and was denied saying they have run out of it - then we see our next aisle person getting two!! Strange!",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
10467,What you hope for!,"On time. People all nice. Smooth flight. Everything went as scheduled, which always makes for a better review.",Delta,trip_advisor,['Reliability']
10468,Lost my luggage,"Terrible company. When we arrived to Orlando my bag was ripped open and missing items including a phone charger, go pro fast charger, and portable charger. Filed a claim that day and called back a week later and they ""couldnt find"" our claim at all. Asked to talk to the supervisor and employee kept redirecting and refused. Terrible service and people save your time and stress. Spend a little more for a better airline",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10469,Denied extra seat,"Just took my first flight on SW in 6 years. I purchased the extra seat because the last time I flew I felt terrible for the person stuck next to me. I’m 6’ tall and weigh 330 pounds. When I got to the gate counter, the attendant told me I don’t qualify for the extra seat and the instantly refunded me. After speaking with another person they ended up giving me the extra seat back. Just a heads up. 330lbs and 6’ apparently is not big enough for a smooth process.",Southwest,reddit,"['Responsiveness', 'Assurance']"
10470,Irresponsible,"I'm a musician, I called few times and asked if I was able to travel with my guitar as a carry-on luggage and the said yes, I called few times to make sure. When I'm in the airplane, they took my guitar and check it in because there was no space and what happen my guitar broke and now they want to give us a voucher, we need the guitar fix not a voucher to travel with them again. I will consult with a lawyer, because thats an expensive guitar somebody needs to be responsible for it",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
10471,Worst Airline! Don't fly Frontier !,One of the worse airlines. Don't fly Frontier unless you don't care to be disappointed. Where do I start? I tried to check in on the website and told me that you need to see a clerk at the check in desk. I stayed in line for more than 1 hour and when I got next he told me that I have to pay for them to print the tag for the bag which I already paid. Flight was delayed more 2.5 hours with no explanation. The worst is to get out if the plane. I paid to be first on the plane but not once but this is the second time when they start to let people out from the back on the. plane. The reason given that the luggages were loaded wrong. Why is that my problem ? The people working for the airline should know how to do their job. I paid to be in out fast so I can live my life not to be treated as a second class citizen. DON'T FLY FRONTIER!,FrontierAirlines,trip_advisor,['Responsiveness']
10472,High Expectations but Disaapointing,"Boarding of all Emirates flights that I used were efficient and easy to understand. The flight from Glasgow to Dubai had Dirty Seat and pull down table. The table had spillage and crumbs that spilled onto my trousers, A member of the crew did eventually clean the table for my use. The service was not great on the flight. The flight from Dubai to Durban had better service but my TV Screen did not work, however the service was better. The retur flight from Dubai to Glasgow was poor, particularly when a lady took ill. The crew took far too much time to respond and still got it wrong. This was really concerning. Would I travel again with EMIRATES - Not by choice Very disappointed",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
10473,Trash service,Worst airline i can possibly think of. They are a joke. They tried charging me twice for my carry on because there co-worker couldnt do there job right. Trash service is all i can say,SpiritAir,trip_advisor,['Responsiveness']
10474,El mejor vuelo que he tenido,"Viaje de SCL a BOG conectando a Medellín. Viaje en la cabina de ejecutiva. Avión nuevo. Cubículo individual, pantalla de monitor super grande, Gran cantidad de peliculas con Los ultimos extrenos, ademas de series y juegos interactivos. Did opciones de menu caliente en un vuelo de apenas 5 horas. 1ero desayuno con tres opciones homelete, crepas y frutas con cereal.y antes de aterrizar sandwich gratinado de lomo. Vuelo super puntual. Connexion inmediata. Y personal 5 estrellas. Excelente vuelo.",Avianca,trip_advisor,['Assurance']
10475,Air Canada Discriminates- Think Twice,"I was discriminated by the stewardess on my flight.” She would not provide me with a glass of water when I asked, even though she was offering water to another person. The stewardess only responded that my asking for water meant that she had to give water to all the “300” people on the flight and ignored me soon after.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10476,Very Fast!,"It wasn't a full flight so we actually left earlier than expected. The flight from Columbus, OH to Las Vegas is usually about 3 hours and 45 minutes; however, we made in 3 hours and 20 minutes. This has been my quickest flight ever.",SouthWest,trip_advisor,['Reliability']
10477,Top class for a top price,"Emirates is a leading airline with a very good service but it comes at a price. While you get what you pay for, the level of service has reduced in past 12 months. Still better than most airlines.",Emirates,trip_advisor,['Assurance']
10478,Great Flight,"It was a great flight. We went out to Illinois for a funeral and we had a great flight from United. Great customer service and comfortable seats.. I liked this flight, even though the delay. Would definitely recommend.",United,trip_advisor,['Assurance']
10479,Overhaul a pleasant experience. Ordered Hindu meals and this was delicious every time and very generous. .,Excellent service. Inflight entertainment current and selection was good. Food was great. Legroom was a bot cramped and the toilets needed some attention.,Emirates,trip_advisor,['Tangibles']
10480,Summer fun,No issues. Always ontime and very friendly staff. This airline allows my small dog to travel with me. The only down side I see is I have to pay a fee for her and she stays in her carrier under the seat the entire flight. She counts as my carry on. If she counts as a carry on there should be no fee.,SouthWest,trip_advisor,['Responsiveness']
10481,Many hours on JetBlue - good and bad,"We found a really terrific deal on JetBlue to San Juan via JFK. The 2 flights to San Juan were pleasant enough considering we were in ecomony. The staff are helpful and pleasant. No meals but plenty of drinks and snacks. The trip from San Juan to JFK was on a very nice plane with touch screen TV's. The trip from JFK to LGB was HORRIBLE! They should use their new planes on the long trips instead of the old ones. The TV's and the wifi did not work. There were no power plugs so that you could use your own devices that go dead after a while of constant use. The trip was bumpy and hours of boring, uncomfortable traveling without any way to pass the time. I will still travel JetBlue when the savings are this great but I hope they upgrade their planes especially for long trips.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10482,Trip Flex You will not get refund. You will only get credit. Do not rent a car through their website!,"Beware: On Allegiant Air, when you purchased a Trip Flex, they will not give you a refund, when you canceled. If you purchased Trip Flex, they will only give you a credit. On their website, it says you can canceled and get your money back. There is find print that says only get a credit not a refund. Plus, I rented a car from Allegiant Air website and I will only get a credit. I paid total of 850.00 for the whole trip!! I purchased and scheduled my flight and then paid for the rental car. Thank God I purchased the Trip Flex with my order!. They would only would give me 850.00 Credit. They told me, if they canceled my flight, only then, I will get my money back. I am so upset. I want my money or credit my credit card. 1000.00 is lot of money to me! I will go see my attorney about this. I will post this every where I can. After I used all my credit. I will not fly with them. Darryl Evans",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10483,"Comfortable Seat, Quick Flight","The flight down and back to Charleston from Boston were great and I was treated to a surprise on the flight back. For the flight back we got the plane painted green with the Celtics logo, which also had the updated interior. As a frequent flier of JetBlue it was great to see that they are finally refreshing the interior of the planes and improving the inflight entertainment system to catch up to changes other airlines have already made. The large selection of movies on demand was awesome.",JetBlue,trip_advisor,['Tangibles']
10484,PLEASE NEVER USE THIS AIR LINE. I BEG YOU.,Uncomfortable. Unreliable. Unbelievable. Spirit air line does not deserve to be in service. Our flight got cancelled and we’re not offered anything in return. Have used in the past with the same results. Please for the good of all people run this terrible air line out of business. I beg you.,SpiritAir,trip_advisor,['Responsiveness']
10485,Easy comfortable flight,This is such an easy flight. The service is great. We flew direct and were able to leave early. The flight was a little bit shorted than planned an there was no wait on the runway. This is the best way to fly.,JetBlue,trip_advisor,['Responsiveness']
10486,"Great service, knowledgeable staff","First of all: We had missed our flight (due to a collision on our way to the airport and we had to wait for a state trooper to arrive, which took more than 2,5 hours (!!)) from Miami to AMS and I called Delta’s hotline for help once arrived at the airport. The next day we could fly to AMS via NYC. Jessica, who attended us and made this possible was knowledgeable, accurate and pro-active. She waivered the extra costs due to the circumstances which I thought was very thought- and helpful! Customer service at its best. The flight was again great. Seats in economy are fine, more spacious than with KLM f.e. Good entertainment (new releases etc), good food (extensive menu with good choices), a refill is no problem and small items are a bonus (like a little toblerone chocolate before landing). How nice is that. A small gesture that makes a difference, especially compared with their other airlines as KLM/AF. Staff is friendly and knowledgeable. Great flight, again👌🏼",Delta,trip_advisor,"['Assurance', 'Empathy']"
10487,"Excellent service, friendly staff.","On our return trip we had a 16 hour stop over in Dubai. The airline provided us with hotel accommodation, including meals and transportation. I would strongly recommend this airline.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10488,Avoid at all costs!,Customer service is NON EXISTENT. ABSOLUTE TRASH. Will not fly anymore. Will rather pay extra and have some sort of a customer service vs this Gestapo. Suprised they still in business.,FrontierAirlines,trip_advisor,['Responsiveness']
10489,Flight delayed ~ 7 hours,I booked a flight to Montreal for my family vacation. It was on 07/15 departure at 6 am from Newark international airport. We got up super early for the flight and only found out that the flight being delayed to 12:35 pm when we got to the gate. The reason was crew members were not available as they were late from the early flight and taking rest. The front desk didn’t help at all when we asked to change to another flight so we could get there before noon on the schedule we planned. Very disappointing overall. I’ll definitely avoid this airline if possible.,AirCanada,trip_advisor,['Responsiveness']
10490,Friendly Flight Attendant makes a difference!,"Jesse, our flight attendant, on flight #1693 was so enjoyable and I can’t say enough about how she provided us some fun while traveling! I was trying to bring my sister in law a quick getaway that she deserve and Jesse made it fun from the very start. We won’t forgot you and we will always bring cherry tomatoes just in case we run into you! Thanks Alligent for hiring such a friendly person to be a flight attendant. As a frequent flyer, for work, Jesse was exceptional and really shines! Thanks again! Tammy Dixon (aka Carol—--my nickname given by Jesse since I was working in the plane to get it done before we landed)",Allegiant,trip_advisor,['Responsiveness']
10491,quick trip to las vegas,"Easy 45 minute flight from Fresno to Las Vegas. I would recommend this flight when going to Vegas instead of a six hour drive. Then when we were in Vegas we took uber to get around, very easy.",Allegiant,trip_advisor,['Responsiveness']
10492,Exceeded Expectations,"I was pleasantly surprised at my experience on Spirit. I flew from New York to Aruba with a 1-hour layover in Fort Lauderdale. Needless to say, it could have been a disaster had the flights been delayed, but everything was smooth sailing and the staff were wonderful, funny, and understanding at every point along the way. Spirit gets a bad reputation, but I could not have been happier.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10493,ZERO STARS,"This is by and far the worst flight experience (lost a day in Hawaii from American Airlines) and customer service I’ve had in my life. I recently took a trip to Italy and had issues with my flight over (both really) and reached out to Delta via email and social media around a week ago with ZERO response. I started messaging with them today about the issues and finally got linked with someone: 1.) After asking for my name to verify my ticket, the customer service representative (Oshene) immediately calls me the wrong name 2.) I was offered $100 for the troubles I experienced, which is insulting considering that is not even 3% of what was spent for these tickets 3.) I get a supervisor who does nothing except offer me the same thing. She lets me know if I’m still not satisfied then I can call their “corporate customer service” number, they have a wait time of 2 hours and 11 minutes ***The #1 rated airline will treat you as a transaction because that’s what you are. To get a resolution you have to be a higher medallion member (spend more money) with them. They make hundreds of millions of dollars each year and are more than happy to take thousands of dollars from someone that splurges for an occasion and turn the other cheek when something goes wrong because it’s their profit margin",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10494,The flights are inexpensive for a reason.,"We have been using this airline route several times a year. For us, it is convenient to avoid all of the traffic of the Washington, D.C. Metroplex, by using the smaller Hagerstown airport to travel to Florida. The problem is that your choice of Florida Airports is quite limited. If your final destination is not in the Orlando area, You have a lengthy drive to anywhere. Allegiant does open a second route from Hagerstown (HGR) to the Clearwater/ St. Petersburg airport (PIE). But this route is only open certain seasons, and that season seems to change on a whim. Don't forget that the flights are cheap for a reason. The seat padding is thin. Legroom is cramped, unless you pay extra for the exit rows.Any food or drink is extra. There is no in-flight entertainment, unless you provide your own. If Allegiant does get in-flight wi-fi, it will cost extra, I bet.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10495,Economy Comfort on Delta,"We truly prefer to fly business class, but it is now as expensive as first class. Delta has nonstop flights both to and from Ireland and at desirable times of day. Since this is a shorter trip than to most of Europe we decided to go Economy Comfort. Our only negative was they changed our seats to bulkhead and would not change them back. Many people prefer bulkhead seating and it wasn’t as bad this time.",Delta,trip_advisor,['Responsiveness']
10496,WORST FLYING EXPERIENCE OF MY ENTIRE LIFE. 0/10 would not recommend,"The worst travel experience of my life. PLEASE do not fly with these a** hat clowns. First, our plane was delayed by 2 hours because they ""could not find the pilot"" (how the hell do you lose a pilot?? their words, not mine). Then, after our short 2 hour flight to the destination airport, as we are circling the airport to make a landing, the pilot announces that ""one of the airstrips where we were going to land is tore up so we can't land and we are running out of fuel so we have to make an emergency landing at ANOTHER airport so we can refuel"". First, the airstrip is tore up?? I seriously doubt that. They probably just won't let Spirit land because airports give them the last priority because they're so damn cheap. Second. these cheap a-holes only put enough gas on the plane to barely get us to our destination, so now we have to go land at a different airport that does not have Spirit airplanes (a detail they conveniently did not mention until we were there)! Now for the kicker. Once we land, the crew finally decides to tell us that we will not be able to leave because the pilot is over his allowed flight miles for the day! They just straight up lied to us before saying we were only going here to refuel so we could fly back. No, we were grounded, stuck in a city 2 hours away from our destination at an airport that Spirit does not fly out of! So once they finally get us off this God forsaken plane (took them about an hour to do so) we are pretty much left in the airport without anyone telling us what is going on (remember this is not a Spirit airline so there are not Spirit workers here and the airplane crew did not leave the plane with us! we found out later that they were shuttled to a nearby hotel while we cluelessly and aimlessly stumbled around an empty airport at midnight). After a couple hours of sitting in the airport wondering what the hell was going to happen to us, one of the Spirit general managers showed up (they woke him up in the middle of the night and he had to drive about an hour to get to the airport). He told us that they were going to FINALLY get our luggage off the plane, and then told us that busses were coming to pick us up. Guess what?? ANOTHER LIE. After another couple hours (keep in mind this is all in the middle of the night, it's about 4am at this point) he finally tells us that there are no busses coming!! Our two options are: 1) stay in this nightmare scenario and go to a hotel until they could get us a flight out at 10am or 2) do what I should have done when I first landed and buy a damn Uber to the other airport which is a two hour drive away. Thanks general manager!! I could have figured that out myself if you all would have just been honest from the start and not jerked us around for hours on end. So, a 2 hour Uber ride later ($130!) I am back at the airport where we were supposed to land and now can finally get my car to drive 3 hours back home at 6am with about 1 hour of sleep. Oh and this is on a weekday so now I have to use my leave time at work because I'm freaking exhausted! But do you think Spirit airlines gives a damn?? NO THEY DO NOT. After multiple phone calls and multiples emails, I just keep getting the same asinine, bottled response. ""This flight was not delayed for over 2 hours so we cannot reimburse you but here is a $50 voucher for your next Spirit airlines flight. This voucher will expire in 2 months"". F*** YOU SPIRIT AIRLINES. Just pay me for the damn Uber ride you absolute a** hats! I'm not even asking to get reimbursed for the flight from hell, or for the days worth of wages that I lost out on. Congrats Spirit. I had both the worse flight of my entire life AND the worse customer experience of my entire life, at the same time! Truly impressive. I tried to save $100 by booking with Spirit. But it ended up costing me $130 plus a days worth of lost wages. I should have just booked with a real airline to begin with. Which is why I am writing this review - to try and save some other poor bloke who was like me and is trying to decide between Spirit or an actual airline. PLEASE PLEASE PLEASE do not fly with these clowns. They are an absolute joke and I would not wish them on my worse enemy. Rant over.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10497,Great trip,"Love Delta. I took a ""cheaper"" airline out to Denver and will never do that again. . Delta is the way to fly. Seats very comfortable, love having free movies, tv and even the snacks. Being comfortable and watching a movie makes the time fly by on a longer trip. Thank you Delta !!!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
10498,good flight,"It was a good direct flight from Toronto to Hong Kong, lots of leg room. There was a 6 hour layover in Vancouver on return.",AirCanada,trip_advisor,['Tangibles']
10499,Fun and Professional,The 4 air crews were a hoot... they made the flight time for all 4 flights seem short... and no they were not total comedians... they were just professional and with a smile and a sense of humor when needed...pilots and flight attendants... I had the usual 2 hour outgoing flight to Vegas and then a 3 hour layover... there had been some changes to my itenerary due to the 737 Max stuff... on the hops from and to Lubbock... the flights are not normally full but there had been extra stops added to help with the travelers in need...the Vegas to and from Reno hops are always full ... I had a return flight from Reno that was at 5am ish... so needless to say I just stayed up all night. gambling and did well... lol luckily I am one of those few that can sleep on a plane... anytime.... :),SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
10500,Om time and a great crew.,Other than the aircraft being very cold near the extra legroom exit aisles it was a fine flight. On time leaving and arriving and a pleasant crew.,AirCanada,trip_advisor,['Tangibles']
10501,Gate Check vs. Valet Check,"If the overhead space is limited or already full before I board, I know the GA's will typically offer to check my bag for free. (or even if I'm in Group 1, sometimes they hassle me and say my bag won't fit, even though it does, but that's a different post!). So if I DO have to check my carryon, is it *sometimes or always* an option to do a valet check, where I can just pick up my bag near the jetbridge in my connection city? There are times when I simply do not want to check luggage all the way through to my final destination, but I'm fine with checking it to the connection city. Is this my choice or the airline's?",UnitedAir,reddit,['Responsiveness']
10502,Frontier sucks,Worse expirience of my life nothing went gol delay flight over charge for carry on they screw up with car seat and stroller and not taking any responsibility,FrontierAirlines,trip_advisor,['Reliability']
10503,FRONTIER CANCELS FLIGHTS,"Horrible,greedy, & inconsiderate!They will cancel your flight,they do refund,credit & give you vouchers but if you don't have enough money to cover the rescheduled flight you'll have to pay out of pocket even if it wasn't your fault they canceled.If they canceled, then they should be responsible to accommodate you & your loved ones!!!Mos unfair & unjust experience I have ever had in my life!!! Never again!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10504,Not at all what we expected,"We heard really good reviews but for our 1st experience & our last it was appalling!!! Leaving Melbourne to Dubai it took 2.5hrs to be served our meal & 3 hrs for our first drink. Sadly we were seated at the back....rows 80...the staff didn’t seem happy with each other, stood around talking & very rude service. They need to recruit people with customer service skills.",Emirates,trip_advisor,['Responsiveness']
10505,Allegiant stinks ,We're at airport in roanoke to fly home to Tampa. Waited 7 hours with delays after delays and then flight was canceled. Nobody from allegiant at airport said anything to all the passengers. We were stranded at the airport. Had to sleep in chairs. Got a flight the next day but destination was 3 hours from original place St.Pete / Clearwater airport. Totally unacceptable. Nobody from allegiant would explain why or help us get home.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10506,Wish 0 stars was an option ,"I used to love flying air Canada, and support what used to be a great Canadian airline! However in my past four trips with air Canada I have had terrible experiences, and the customer service is awful. I don’t even know why they are called customer service when they provide no help, and most have a bitter attitude. If I were working for a company like air Canada I might have that attitude to though. I have had delays every time, issues with seat changes, limited compensation with very late delays, kicked out of lounges with passes I received as the one compensation and my father who is an 100k status tried to upgrade a seat in the midst of the corona outbreak and they wouldn’t grant it as it was a “basic ticket”... $500 for a one way from Vancouver to Toronto. Doesn’t seem like a basic price, also great service to such a dedicated and long standing customer. To top it off I am subscribed to air canada, porter, aero Mexico, air transat, united and west jet for airline alerts or flight deals and air Canada is the only airline to not offer flight changes, or any help to passengers amidst corona outbreak. It’s sad to see what was once such an amazing Canadian airline take such a negative turn and be focus on capital gains only. The more I chat with people it is a common discussion of how terrible peoples experiences with air Canada are. Hopefully they start to take note of some of their competitors and turn things around, no wonder WestJet was voted Canada’s favourite airline, they deserve it ☺️",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
10507,Can you change your flight to a later time for free?,"I heard of incentives where they pay you to take a later flight? I have a flight next month that takes off 6AM. It's a bit early for me, so was wondering if I could switch to a later time for free? And how?",UnitedAir,reddit,['Responsiveness']
10508,Yet another great flight with Emirates,"Having used Emirates a good number of times, their service is still excellent. The quality of the A380 is suberb and the best we have flown on. The staff were great and nothing was too much trouble. Would definitely recommend Emirates to anyone.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10509,Good For The Price I Guess,"First time flight on Allegiant Air. I usually fly Southwest Air. Allegiant is okay. No frills. A little tight on the seating but reasonable. Crew were friendly. Flight was good and actually got there a few minutes earlier than scheduled. I recently flew on Frontier Air and I WILL NEVER FLY FRONTIER AGAIN! Way too cheap. Allegiant is like Frontier in which you have to pay for everything like luggage, snacks, etc. I don't like that but who does? The gate at McCarran airport was under construction and we had to walk all the way around the construction to get to the seats. It was small and the flight was full so there were lots of people and not enough seats. That was not cool. But I guess it's not Alligiant's fault. I'd try this airline again, especially to Vegas. Wish it would fly to Ontario, California, as I frequently go there. Much better than trying to go to LAX!!!!",Allegiant,trip_advisor,['Assurance']
10510,WiFi refund,"Southwest refunded my WiFi bc it didn’t work very well during the flight! I didn’t ask them to or complain to anyone, but apparently they knew the WiFi wasn’t running and refunded me! Thanks southwest <3",SouthWest,trip_advisor,['Responsiveness']
10511,"We don't care about your reviews on line, Southwest PR department will take care of it","That's what the gate supervisor told me (gate C23, MKE). The flight time was moved two times because they failed to schedule a first officer(!!!!!). The Sunday flight has become a red eye, just in time for early morning business meetings on Monday. No compensation of any sort, no transfers to other airlines, as they failed to set up a contract. Gate supervisor gave me a phone number for a customer service that was already closed for the day. Disgusting. Southwest no more.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
10512,PQP for a rebooked flight?,"I bought a ticket on United (016) with a segment on LX. Swiss cancelled their flight and rebooked me on KLM. Do I get the original PQP amount or only some portion? (Not sure if it matters, but the United app doesn’t show the rebooking details.)",UnitedAir,reddit,['NA']
10513,Comfortable!,My husband and I flew Delta from Akron to Miami with a plane change in Atlanta. My husband exclaimed this was the best flight he's been on! Seats were super comfortable and the fact that you could watch live tv and movies on their screen was awesome!,Delta,trip_advisor,['NA']
10514,good flight,"Not a bad experience this time, no delays, no problems, good service. Friendly crew on this full flight.",AirCanada,trip_advisor,['Responsiveness']
10515,Excellent precautions,"I’ve always preferred Southwest, but I’m incredibly impressed with the steps the company has taken to ensure safety for customers and employees. I was very nervous about flying during the pandemic, but felt a bit more at ease knowing the middle seats would be left empty (unless you’re traveling with another person), planes would be boarded 10 people at a time, and masks would be worn the whole time. I had a great experience with Southwest, as I always have!",SouthWest,trip_advisor,['Assurance']
10516,Time Wasters,I used frontier for the first time this month. Once for a round trip flight to NYC and once for a round trip flight to Syracuse. Flight 1 - Plane was disgustingly dirty. There was yellow goop smeared on my tray table. Flight 2 - 3 hours delayed Flight 3- 2 hours delayed Flight 4 - CANCELED. Now I have to pay an extra $200 for a last minute flight. Will NEVER fly frontier again,FrontierAirlines,trip_advisor,['Responsiveness']
10517,Great customer service!,"We love that Delta offers this non stop flight from Kansas City to Salt Lake City! I have some ongoing lower back & hip pain issues, which makes me slower walking, so when we went up to board as a person who needs extra time, the representative from Delta checked to see if their were 2 seats open, closer to the front of the plane, she did this on her own, we did not ask. There were, so she printed out 2 new boarding passes for me and my husband, I was very appreciative of this! The flight was a great flight, we love flying with Delta!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10518,Fly Emerates,We flew from Heathrow to Dubai and from check in to boarding to flight the staff were helpful polite and attentive. on board entertainment was 1st class with music films and tv to choose from as well as a host of other things. Definatly fly Emerates again. Brilliant.,Emirates,trip_advisor,['Assurance']
10519,Pésimo,"Pésimo la aerolínea! Problemas en todos los aeropuertos, nos respetaron el paquete que hemos comprado , tuvimos que abonar de más ! Muy mala comunicación no lo recomiendo para nada’ poco confiable",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10520,Cancelled flight last minute,My son's flight from Atlantic City to Orlando was cancelled at the last minute after all the expense and preparation to get to the airport in the middle of the night. Spirit needs to get their act together. No explanation. Have standby flight and crew on call.,SpiritAir,trip_advisor,['Responsiveness']
10521,On top of the game! Thank you for keeping us safe!,"Sprit, took the time, consideration, and general concern to keep the customers/flyers safe. From star to finish, I was impressed and thankful for their services. First, thank you for the ease of check in at a kiosk, second; TSA was wonderful and no long lines making it flow quickly. I was able to check in at the ""TSA"" only line and thankful for the eye contact and waving to pull me to that line. Since it it hard to smile with a K95 mask eye contact is everything. Once passed through security with respect and dignity, yet professionalism and attention to duty; I was able to walk to my gate. Being two hours early was silly. BDL was empty; however our flight to MYR was 3/4 full. Once in MRY airport terminal was PACKED! WOW! I was thankful that Spirit took the time to explain how precautions were taken to take the guests safety as paramount! They are exceptional and I will fly again with them soon. I am glad the staff was so attentive and responsive to masks and explained safety during the flight. I am not a spirit owner employee, just a normal traveler. Thank you for caring for my safety! I appreciate the explanation and adherence to state rules and regulations for Covid-19 :-)",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10522,Efficient Airline. ,"We traveled from Fort Lauderdale-Hollywood airport to Vancouver via Chicago O'Hare airport. A good no-nonsense airline. On time operation, no frills, dry and efficient. Least hospitality. Clean washrooms, nice aircraft interior. If one wants safe and convenient travel this is the airline you will oft for.",United,trip_advisor,['Reliability']
10523,Delta mix up,So we had a connecting flight and i checked in on line. When we were due to board they had assigned seats that my 13 year old child was not allowed to be sat in. We should have been priority boarding but by the time the poor staff had shuffled everyone's seats to accommodate us we ended up being separated as a family. The staff member did make sure my child was sat with myself so i was not too bothered about the disruption. We were half way through the short flight before i realised we were sat in the correct class of seats and that i did indeed have a screen and access to entertainment during our flight. I was not the only passenger on my whole row who thought that we did not have this facility as it was tucked away under the seat so it did cause some amusement to 6 of us when we realised where everything was placed despite only having 30 mins prior to landing but we all made good use of it. Staff were helpful and polite.,Delta,trip_advisor,['Responsiveness']
10524,Worst airline that has  ever existed,"Absolutely the worst experience we have ever had. Do not ever fly with this worthless airline. We purchased “cheap “ tickets for my elderly parents a few months ago. They have changed the returning flight 5 times now and now my 80 year old parents have a returning flight for 1 am. Additionally, they are now making us pay for seating???? We have spent wasteful hours chatting to no avail. We will never fly spirit again and recommend them about as much as we recommend McDonald’s for weight loss.",SpiritAir,trip_advisor,['Assurance']
10525,Mixed bag,This flight was delayed out of Logan (in part due to weather and in part due to the airline). Seems like that is a consistent issue with JetBlue out of Logan. The Mint experience (their Biz class) was top notch — both the seats (low flat beds) and service. But the ongoing delays and even after boarding continued avoidable delays (if they were prepared) were frustrating.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10526,as worst as Spirit airlines,"cancelled our flight and re-booked us to United airline which is 8hours away out to depart from the original booking!!! On our way back, got a layover in Toronto, the gate is F99, later they changed the gate to F66!! which is on the other side of the terminal !!! another lady came into the lounge and her gate was also changed from F98 to F60!! If you've been to Toronto airport, you know those gates are miles apart!!! Stay away from Air Canada!",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
10527,THEY DON'T CARE,"Once again United strikes and never tells you!!! They moved one of our party of 5 from Row 26 to Row 32 separating him from his 3 small children AND never notified us!!! This is the second time United has done this yet they have the utter nerve to say the ""customer is our most important focus"". Why ask about the age of children accompanying an adult(s) if you don't care about keeping them together???? Recommendation: Avoid United whenever you can because they don't care!!!",United,trip_advisor,"['Responsiveness', 'Empathy']"
10528,Good evening flighy,Always take this flight to arrive in Tampa early evening. We can not get into condo till 4pm so we take our time and arrive later. The flight was short on food to purchase but we did do with the humus and pretzels.,AirCanada,trip_advisor,['Responsiveness']
10529,This airline treats their customers well.,"Before departing for Belize via a U.S. airline, we learned that our Sunday morning return flight with Avianca from Belize to San Salvadore had been cancelled, forcing us to depart Belize on Saturday evening. Avianca assured us that they would pay for our hotel in El Salvadore. When we went to the help desk at San Salvadore to pick up our hotel vouchers, we also learned that Avianca would by paying for our meals and giving each of us credits for $120 for future flights in compensation for the cancelled flight.The airline also provided an escort through Customs and Immigration, enabling us to avoid the entry tax into the country. Other standard perks with Avianca include no charge for at least the first checked bag, free meals, and complementary beverages.",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10530,On time and on budget,"Southwest is know for the on time departures and arrivals for years. We all know going in that it's no frills, great crew and multiple flight options per day. I love Southwest for those reasons. If I had the budget, I would have tried Hawaiian Airlines as my friend swear by them. Comfort, good food options and good crew. I surprised my daughter with a trip to Oahu and Maui over Father's Day so we could hangout and get some quality time together. It was all of that The check in agent kindly hand wrote ""extra time required"" on our boarding passes so we could board together before the B group and my kid wanted a window seat (to look at the ocean for 5+hrs😄) Gate to gate, not an issue. Arrived ahead of schedule and got our rental car in minutes. The only knock on SWA is the fact that there isn't enough cushioning in the seats. The airport shuttle buses had softer seats. Gotta fix that. All in all, if your on a budget and have flexibility with your travel dates, Southwest is a great value.",SouthWest,trip_advisor,"['Reliability', 'Tangibles']"
10531,Great flight even when things weren’t as expected,"Even though my flight was delayed due to bad weather and it had to land on another city and then flight back to our destination, the crew was great as well as the service provided. It was my second experience with the airline and I’m really impressed by the customer service and the crew in general. I’ll definitely be traveling with JetBlue more often :-)",JetBlue,trip_advisor,['Responsiveness']
10532,"Not the best, but not the worst....","Did have to go home once (flew this airline multiple times), and because the weather was bad.. Interesting part is: Delta and some other premium airlines were still flying, while United decided to call it quits.. oh well.",United,trip_advisor,['Reliability']
10533,Flying during COVID,I have not flown AC for years as I normally travel with another airline. During the pandemic you need to choose routes and airlines that make sense and make you feel safe. Before I booked I had several online discussions with the AC and they helped me put my mind at ease to ensure I felt as safe as possible during my flights. Check in was easy and although they have none of the executive class lounges available these days the departure area was clean and very quiet with few passengers. Boarding was very orderly with row numbers strictly adhered to and temp check done prior to ID inspection. On board crew were masked and there was an amenity pack at the seat with extra sanitizer and masks etc provided. Many announcements reminding of the protocols in place as well as the requirement for forms on entry both live and on the screens Meals were done differently however were tasty. Flight was not full at all and I managed to sleep at least 3 hours. I must say the crew was delightful and accommodating and their upbeat attitude was great to relieve any anxiety about the flight. Existing was also done in a very orderly fashion and airport clearly marked to the immigration desks and I had some special attention to help guide me through the terminal and onward to the exit. Baggage arrived in record time and was on my way within 40 minutes of touch down,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10534,Sit and wait,"Both ends of the trip, sat in the plane for over 30 minutes before departure. Both times equipment malfunctions. So we all sit in a sealed tube breathing in each other's germs. You would think they would have fixed everything when no one was flying for 3 months. I love Colorado, but would rather drive than fly Frontier.",FrontierAirlines,trip_advisor,['Tangibles']
10535,Horrible time with Air Canada,Recently travelled to cancun from Toronto. Our initial flight was supposed to be 8:40 am and go through Montreal. Just as we were leaving our apartment at 3:40 in the morning we got a text saying that our flight was cancelled. We decided to continue to the airport to see what we could do. Shortly after we got a follow up text saying our flight was rebooked for 6pm that night! Furthermore it was a red eye flight connecting through sanfrancisco. Just a ridiculous itinerary change. On our return flight home we were again scheduled to go through Montreal. Before our flight departing cancun we were informed the connecting flight was slightly delayed (no problem). After arriving in Montreal and sitting in the airport for 4 hours we were told our flight was cancelled. This was at 11:30 pm. They then told us that we needed to find our own accommodation and front the cost ourselves. They did rebook the flight for 7am the next morning. All this meaning we slept for maybe 3 hours and then had to return to the airport and go through an enormous security line again. I understand that things happen and flights can be delayed etc but this was just over the top. Not to mention their general disregard for their customers needs and their inability to help. No more air Canada for me,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10536,On time airline,"Left on time and arrived on time. Pleasant employees on the ground and in the air. They serve Community Coffee,a plus in my book.",SouthWest,trip_advisor,['NA']
10537,Disappointing & just downright AWFUL,"I would give 0 stars if I could. I had a flight from AVP (UA 1446) to ORD (UA2665) to IAH. First flight was delayed for over an hour & not a single team member even attempted to notify us. We waited & waited, receiving zero information regarding the delay. Once we were finally on the plane, we waited another 20 minutes without reason. Once we landed, we waited for 45 minutes just to get off. This left me with less than 10 minutes to make it to my next gate… and the walk was estimated to be 18 minutes. On my way off of the first plane, I told the flight attendant at the front my situation & asked if she could help me in any way possible. She ROLLED her eyes at me & was entirely dismissive. I am astonished that United would even consider hiring someone so rude. Once off, I sprinted to my next gate, which is absolutely unacceptable. I have asthma & nearly collapsed due to such heavy breathing & wheezing. Several people approached me, asking if I was okay & if I need help… yet not a single worker. Absolutely awful. I had tears falling down my face the entire run to the gate because I was so frustrated. I finally got to the gate, panting, & noticed that passengers were getting off the plane. I stopped a man & politely asked him what was going on & he told me that the plane was having “technical difficulties” and that our flight was delayed. That being said, I sprinted (and nearly passed out) all for nothing. I checked the app several times & nothing was changed so I had no idea. I have flown United since I was a child & am extremely disappointed. The last 2-3 years, this airline has become completely awful. I used to love traveling & now dread it when I fly with United. I much rather fly with Delta or Southwest. Save your time, money, & energy and fly with someone else.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10538,Visiting family,My mom and I got delayed for 2:47-6:45 and they never told us a reason why it was delayed the workers are rude and disrespectful and need to be fired and my mom had to go to work today at 7 and can not make it.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10539,Horrible experience-Rip Off,"Airline is aweful ! Lost $700 in flight credit from CoVid. Changed policy to money/credit never expires 2 months after I expired. Much better and cheaper options with honorable airlines who won't just take your money. Shame on southwest, but hey, $700 for doing nothing pretty good. Never again !",SouthWest,trip_advisor,['Reliability']
10540,Affordable and Non stop service,Being able to fly from upstate NY to FL $200 was an unbeatable deal. Any other airline is usually around $500 and includes multiple stops. The crew was very pleasant and flights were on time for the most part. My recommendations would be to add in flight internet and to organize boarding a little better (like United). Otherwise I will continue to save my money by flying Allegiant!,Allegiant,trip_advisor,['Responsiveness']
10541,The Worst,"In one trip with United we had 2 canceled flights, and a 5 hour delay before we even left. In the end we got to Cancun on American and then stuck in Denver on the way home for 9 hours. In all my travel experiences United has been the worst. How can anyone plan their life around a airline that is so undependable. In what other profession can you get away with promising one thing and then not even come close to delivering. Never again United",United,trip_advisor,['Reliability']
10542,Spirit Airlines is the way to go,I've traveled a lot and wish I would have used Spirit before this. This was the best domestic flight I've ever had. Eazy check-in and great flight. Plenty of leg room. We will be using Spirit for all our domestic flights.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
10543,Worst Airline Experience I’ve ever had,"I’ll keep it short. Canceled our first flight home a few hours before we were due to leave, so we were forced to get a hotel another night. Put us on a 2 stopover flight then home. Canceled one of our connecting flights while we were on the way to the airport. Absolutely ridiculous",Delta,trip_advisor,['Reliability']
10544,Basic Economy - Family Seating,"Not realizing (a month later) that I selected Basic Economy when booking through a third party website, I contacted United support through Chat with the concern that if we do not purchase advance seating that our children might get separated from us. I have seen it happened on different airlines. So I chatted with customer service (connected with an agent named Marilyn M) and let the agent know what my concerns are about our kids getting separated and I was not trying to spend more money on purchasing a seat. The agent checked our Itenerary and in 3 minutes, she assigned us a seat as a family and waived any fees. I was very appreciative because, I did not have to pay extra and I no longer have to worry about it. I was not willing to take that chance of my 6 and 12 years old children being separated from us. Thank You United. Thank You Agent Marilyn M.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10545,Don't trust this company,"They let me pay over $2000 for a flight ticket from Cleveland to los angels after Christmas , from Michigan. Before the boarding in 30 minutes, 2 spirit girls was standing next to the gate , they left, screen was off behind them , the time was 7 :30 , that was the flight departure time , no body is there , screen off , people waiting. 2 girls showed up around 7 : 50, they talked on the speakers, that the flight had been canceled. WHAT A JOKE . They let us wait over 1 hour, they knew in advance that the flight is canceled, but they left us wait. What a trash company, they just show up and tell you that the flight is canceled. They have no respect for any one I wish there is someone will sue them for that . They did the same now to my family, waiting in the lobby for more than hour , after the departure time, and screen is off . Don't travel , not recommended. Always cancellation. Rude service, they has no idea what's the customer service is . They just print your refund. Delta is better, united, American airlines. We used to travel with spirit for long time , the time that they used to flight with 50 passengers, for $50 . Right now they flight full, but they let you pay more than any company by cancel the flight , then you have no choice , only paying them again 3-5 times the price that you booked with , just to travel next day. Spirit airlines making the travel not comfortable, they are making problems to all the companies by canceling flights.",SpiritAir,trip_advisor,['Responsiveness']
10546,Good flight let down by the food,"Even in economy the basic seats were fairly comfortable and staff friendly and helpful. The choice of films and general entertainment was excellent with loads of good stuff to watch. However, on all our 3 flights with them in July/August this year the whole family were disappointed by the main meals served with most of us either failing to finish them or not even bothering trying to eat them. Unfortunately we needed the free chocolate to stop us getting hungry but the quality of the food let down everything else.",Emirates,trip_advisor,['Responsiveness']
10547,Cabin Crew,"Flew with Emirates from Dublin to Dubai and then onto Tokyo. While the airline itself is fine I found the cabin crew to be arrogant and rude. I made excuses for them , maybe they were tired etc but I got the distinct impression that they did not actually like each other. They were totally unprofessional with each other. Surly faces, Tut tutting at customers, rudely shouting at people to sit down. Forgetting to serve customers. I let this go as I thought they might be having a bad day but flew back with them and same thing. On the 4 flights they were impatient ( not with me ) ratty, surly and plainly hate their job and each other.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10548,Good reasonably priced service,"For the past several years our group has flown Avianca from Toronto Canada to Managua Nicaragua through San Salvador, El Salvador. We catch a mid afternoon flight out of Toronto, and switching planes in San Salvador, arrive in Managua at about 9 pm. The flight was uneventful (on time etc,). Service is good with a reasonable dinner, and a snack before landing. Beverages are complementary. The luggage restriction is 50 lbs. The one bit of a negative is that you do not have a choice of in-flight entertainment - screens in the ceiling. The return flight, leaving at about 6:20 am also worked out fine. Looking forward to next year.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
10549,DONT FLY UNITED,Worst experience I have ever had flying. I purchased 2 tickets and they wouldn't sit us together. They hadn't even assigned our seats yet until the entire plane was boarded. I honwtsly was worriwd we wered getting in the plane. On the way there and back they ran out of space on the plane and we had to check our bags. On the way there they ran out of snacks and juice by the time they got to my seat. Everything was just extremely stressful.,United,trip_advisor,['Responsiveness']
10550,Reading reviews is important,"I really wished I had read these reviews before purchasing. I thought Avianca would be a good airline because it’s a common airline in South America. I was wrong. I get the IAH on time and there was a delay. This delayed was continually communicated to travelers as people kept having to go up to the ticketing corner for updates. Scheduled to originally leave at 1:30pm CST (I am still at IAH at 5:53pm CST). Agent here tells us flight will leave at 6pm. I didn’t get an email about the original delay, but I received an email saying parts of my trip have been changed. So, now I had a 5+Hr layover in Houston, another 6+ layover in San Salvador, and a 3+Hr layover in Bogota before I FINALLY get the Quito at 5pm Sunday. HOPEFULLY 🤞🏿 Just pay the price for the direct ticket through United",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10551,Overcharged and 2 day delay,"This flight cost us about $2,500 and took 2 days to fly home. They offered us money to take a later flight then did not honor that. Once we got to the SFO airport they held us on the plane for almost 1 hour. The air on the plane was not working.",United,trip_advisor,['Responsiveness']
10552,"Avoid sending luggage through Jet Blue, use carry one only if at all possible.......","Isnt it great going on a skiing vacation and you luggage doesnt arrive with you. Jet blue did locate my luggage, and did get it to me couple days later, missing a couple of days of my one week vacation.... and my luggage, completely shredded, irreparable, destroyed. It was an irreplaceable part of a 5 piece set, new, but no longer available. It was easy for them to look up replacement cost, but they simply depreciate my new luggage and sent me slightly over half of what i will have to spend to replace, despite my protest.... and what about my lost vacation days, to add insult to injury.... NOTHING. I will no longer be flying Jet Blue",JetBlue,trip_advisor,"['Reliability', 'Assurance']"
10553,Delayed Luggage & Both Flight Departed Late,"Our flight left one hour late from Boston because we had to wait for crew. Arrived in Orlando to find my luggage wasn't there. Filed a claim in person with two very rude employees who were annoyed I interrupted their personal phone calls. We flew in a day early for a cruise and I spent the evening buying replacement items in case my bag wasn't found. Fortunately I was proactive and went to MCO baggage claim at 6 am the next morning and was relieved to find my bag in the office. Had I waited for the grumpy employees to call I would not have had it in time for the cruise. Return flight from MCO was absolute chaos to check in. Kiosk was spitting out bad baggage tags and employees were yelling at us to go wait in line for new tags. We were sent to 4 different lines and each time were asked why we were there. Finally flight time and once again boarding was delayed. No communication at the gate, finally figured out on our own that the arriving flight was late. Landed in Boston on time but then had to wait one and a half hours for our luggage. Needless to say we will never fly Spirit again!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10554,"""The Delta Blues Again""","They lost my bag going down to San Juan. And had a three hour delay going home to Atlanta because the mechanics in San Juan could not fix the ""mechanical"" problem on the plane and Delta had to send another one down from Atlanta. All in 3 days. Geez",Delta,trip_advisor,['Responsiveness']
10555,Excellent Service,The service on both legs of this journey outbound and inbound was excellent. We were travelling with a passenger who needed access to wheelchair. The team at the check in desk were extremely helpful. The onboard crew made the passenger feel welcome and not a burden. We were concerned about the availability of the wheelchair on arrival at Dubai and London. We need not have been concerned.The wheelchair was ready!! A far cry from the lack of service on Air Canada! The flight was enjoyable and plenty of leg room even though we were travelling economy. The only minor complaint was the incompetence of the staff on the phone (Outsourced obviously) who told us we could wheel the wheelchair through the cabin. This was not true. The meals were delicious and served with a smile. Thank you and look forward to travelling with Emirates again.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10556,Don't fly Delta,"I just flew Delta today and the crew was extremely rude, threatening to kick people of the flight without bothering to ask politely yo comply with the rules. And there phone system is totally of the hook I called several times and was transferred directly to the survey and when I did finally reach the que they told It's a 20 minute hold but it actually took an hour and a half until someone answered.",Delta,trip_advisor,['Assurance']
10557,Worst airline united,The airline escalated the price 5 times after booking just because their customer service personnel couldnt confirm it on time. The flight was delayed and my 2 year old child was seated alone away from me.,United,trip_advisor,['Responsiveness']
10558,Incompetence or indifference?,"My spouse and I have flown Air Canada (AC) on many occasions and have generally been satisfied - we go to Mexico fairly regularly and AC's service beats any US carrier's service over the US - well, O.K., that's largely due to the horrors of having to go through security in the US over and over. When will the US institute a decent connection system? But I digress. Our last trip on AC was a great disappointment. We were booked to Malaga, Spain on AC from Ottawa over Montreal with a connection in Brussels to Brussels Airlines for the onward leg to Malaga. Got to Montreal O.K. and everybody was on-board and ready to go when the captain announced that we could not leave the gate because they couldn't close the cargo doors quite yet. Slow baggage loading or additional cargo for the belly hold not specified. So, our ground crew was released to go service another aircraft while we waited. But, lo and behold, some 15 minutes later, when we were declared ready to go, no ground crew was available to do a push back from the gate. Seems AC was short of equipment (tug) to handle heavy jets in Montreal and all available ground crews were otherwise occupied. We had to wait at least a half-hour for a push back and then, it had started to snow and the captain decided that it was necessary for us now to go through deicing. So, in the end, we left Montreal at least 1 hour and 45 minutes behind schedule. And thus, since our connecting time in Brussels was only 1 hour and 30 minutes, we missed our onward flight. Had it not been for the wait for the loading of what we think was extra cargo (AC, feel free to convince us otherwise), none of the delay (including due to no tug and the need to de-ice) would have occurred and we would not have missed our connection. On the plus side, AC was well prepared in Brussels to deal with the many passengers who had also missed connections all over Europe (3/4 of the aircraft), though we personally had to fly to Madrid and then on to Malaga, arriving almost five hours later than scheduled, but at least arriving. Were it not for that, this experience with AC would have been rated one star. There does not seem to be a reasonable explanation as to why we had to wait for the cargo doors to be closed and thus for the delay in our departure and our subsequent missed connection. Incompetence in scheduling cargo loading or ground crews? Indifference to the misery of mere passengers? Who knows? But AC, you deserve a class action lawsuit for this experience.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
10559,Live in airports 2 days cause Frontiers failures. Stay at night on airport chairs.,"I bought flights F9 144 (Seattle - Denver) and F9 280 (Denver - St. Louis) As a result, my flight to Denver (F9 144) was delayed every hour and so on 7 times. After 7 hours, the flight was canceled and everyone was sent on another flight in the morning. But my connecting flight F9 280 burned out. And they could not offer me another flight during the day so that I could have a meeting at my business. As a result, I had to skip the business rally and fly to New York (I bought tickets to fly after St. Louis). I also had to spend the night at the airport on an armchair, because the company said that the places in the hotels were over. But it’s not my fault, why should I sleep on an armchair at the airport due to the fault of the airline? There was no compensation, they offered a $ 150 voucher to buy another flight, but I will not use their airline anymore. They refused to pay money or to a bank card And now my flight to New York is just as delayed, I spent 2 days at the airports due to the fault of Forintiers and they did not even take care of my sleep or food. I have to look for where to sleep and eat myself. My confirmation code was TC6U6Q",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10560,Good,"Unfortunately we took two seats in the middle, space for legs was ok but it was tight. Service was good but food quality is something to be improved. Entertainment was good. For a ten hour flight it was a ok time.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
10561,Avoid this Aurline,It’s sad to see in my opinion one of the airlines it used to be the best to be convert it into a really cheap airline with the worst costumer service ever.,Avianca,trip_advisor,['Responsiveness']
10562,Ground floor staff  is very rude,At terminal 3 ground staff is very rude and uncooperative.the way they attend customers is unprofessional. They should be polite,Emirates,trip_advisor,['Assurance']
10563,"Good, but need to assign seats",My only complaint is that they do not allow you to select a seat on this Airline. Instead you must check in as close to the 24 hours before the flight Mark as possible to get a decent boarding number and hope to not have to sit in a middle seat,SouthWest,trip_advisor,['NA']
10564,Excellent job!!!!!!! Bravo,Excellent Airline!!!!!! My husband picked up the wrong bag in customs We felt terrible Returned the wrong bag Every single Customer Service Agent was courteous and did everything they could I received phone calls when there were updates We only fly Delta!,Delta,trip_advisor,['Assurance']
10565,At least it's a direct flight!,Get ready to pay extra for everything! Want to sit with your 4 year-old son? $50 extra. Bags. Extra. Water. Extra. Etc. Etc. I know every airline is going to this....but we don't have to be happy about it!,Allegiant,trip_advisor,['Tangibles']
10566,Bumped From Business Class to Economy with no explanation and insult added to injury,Myself and my daughter were bumped from business to economy without explanation. Our flight departured was on time so no delay/mechanical issues. No explanation offered and got the impression they wanted me to be grateful they found seats for us!To add insult to injury we were allocated the very last row in economy and my screen did not work for the whole flight. On board staff not made aware of our having been bumped until I told them which was very disappointing. I thought onboard staff response to the situation inadequate and clearly some training is required if Air Canada are going to over sell seats then expect passengers not to be disgruntled. Air Canada have not contacted me to offer an apology or compensate me for inconvenience and costs but I will be contacting them shortly.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10567,No lounge access flying first class,"Flying Delta first class is a joke, no lounge access unless you can present an AMEX Platinum. Unheard of.",Delta,trip_advisor,['Assurance']
10568,Dissappointing  default seat assignnment ,"I am travelling with kids , and did not recive the online checkin reminder email before the flight so missed selecting seats online .They have assigned us the last row of the plane for 16 hours flight with kids .Upon requesting they did not change it , atleast they should have considered kids while assigning the last row of seats by default.very dissappointed.",Emirates,trip_advisor,['Responsiveness']
10569,Forked me up the ascot then hung up on me 2x,"They completely screwed over my trip. The options they gave me were arrive a day later or pay another $500 to arrive 6 hrs later. When I said I needed more options because that didn’t work they hung up on me, twice. Fork these ash holes who won’t make it right. What ever happened to rebooking your customers free of charge on partner airlines to make up for YOUR mistake that negatively impacted MY trip? Horrible, horrible, horrible customer service. Do yourself a favor and pay the $100 extra dollars to book with a reputable airline so you don’t have to deal with this asinine excuse of a company on your day of travel.",FrontierAirlines,trip_advisor,['Responsiveness']
10570,Definitely worst airline I’ve ever worked with.,"Booked a 1-way trip from Nashville to Orlando arriving before noon. A few weeks before my flight they changed my itinerary to include a connection and had me arriving at 5:30pm, which was unacceptable. I called their support line for 2 weeks and never got through. I texted. I emailed. Nothing. I tried to change my flight myself the way their algorithms direct me to... both on the app and their website, and kept getting an error messages. Nobody appears to work for them, and their robots don’t care about helping you. I’d never book with them again.",SpiritAir,trip_advisor,['Responsiveness']
10571,Overall good experience but customer service is declining,I have flown with Emirates 4 or 5 times over the last 5 years and the experience is still good overall but the customer service is declining. You don't get a smile from the cabin crew and they give the impression that asking for a second alcoholic drink is not the done thing. Its all become a bit transactional like BA five or ten year ago which is a shame. We had paid for seats out from Manchester and they were changed without telling us and we found as a family of 5 we had been split up. We managed to get re-allocated together but it was stressful and unnecessary although in fairness Emirates are refunding our seat allocation fee. The Dubai hub also seems to be struggling to keep to timings with both of our connecting flights out and back being delayed. On our flight out of Bangkok to Dubai it was 90 minutes before we got a drink and any food which personally I think is too long. The planes are modern and the seats and in flight entertainment are fine but the overall service edge that Emirates had a few years ago seems to have declined for me.,Emirates,trip_advisor,"['Assurance', 'Empathy']"
10572,Schedules are important ,"United Airlines did not schedule flight attendant correctly causing flight from Atlanta to Denver to be delayed several hours, causing me to miss the only flight for the day from Denver to Lewiston. I had to spend 24 hours in Denver cutting my already short trip even shorter",United,trip_advisor,"['Reliability', 'Responsiveness']"
10573,To the Super Bowl!,"Last minute tickets to the Super Bowl meant last minute flights to and from Ft lauderdale and Southwest was available but at a somewhat steep cost. But hey, it’s the Chiefs first Super Bowl in 50 Years! Flight crews both ways were great and made full flights enjoyable.",SouthWest,trip_advisor,['NA']
10574,Beware!,"They are pretending to be thriving during COVID, but they don't even have the crew to run their flights, which will leave you stranded for days or pay booboo money to jump on a different airline! Poor customer service.",FrontierAirlines,trip_advisor,['Responsiveness']
10575,Emirates False advertising on Best Price Guarantee ,"Don't trust Emirates claim that they offer the best online price and will repay you the difference. I saw online price that was much cheaper but decided to book with emirates and claim back difference. Emirates don't pay back claims and will make some random excuse that has got nothing to do with the fact that you could have bought it cheaper with third party. Just buy it directly with the third party, the Emirates best price guarantee is just a scam to get you to pay more directly with them. Otherwise the airline itself and the service on board is great. Its just this booking and pricing part that is giving Emirates a bad reputation.",Emirates,trip_advisor,['Responsiveness']
10576,Decent for price,Not bad for what it costs. There was a small snack on the short flight which was ok but would reckoned eating snacks prior to your flight.,Avianca,trip_advisor,['Responsiveness']
10577,Ótimo café da manhã.,"Em tempos de poucas refeições no voo, fui surpreendido pelo ótimo café da manhã oferecido nesse trajeto.",Avianca,trip_advisor,['Tangibles']
10578,Worst airline I have ever flown on,Worst experience I’ve ever had with an airline. First the people who were working for delta were so rude and not helpful in anyway at all. Paid extra for premium economy got to my seat it was the only row with no movie screen all other rows have them nothing was offered for an alternative to watch the inflight entertainment I don’t know why I’m charged extra for premium economy and get less on my flight. Will never deal or fly with delta again.,Delta,trip_advisor,['Assurance']
10579,first and last time I’ll fly with them ,I had a fly in ATL to MIA and the flight got delayed 4 times. I was suppost to leave at 7:45 and left at 11:13. Going back to ATL my flight got canceled which was at 6am and was canceled at 1am without any advanced notice.,FrontierAirlines,trip_advisor,['Reliability']
10580,Short and nice trip,"Nice and short flight. Good plane, available entertainment. Departure and landing on time. Just water and snack as courtesy, if they also provides the option of soda or juice will be great.",Delta,trip_advisor,['Responsiveness']
10581,Best Airline,"JetBlue is the best airline out there if you ask me. They have excellent customer service, they leave on time, they even arrive early.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10582,Long flight on a small slow airplane.,only good thing about the E 175 is seating is 2 and 2. Bought the only thing that looked good and that they had on the cart and it was the hummus and it was the worst tasting thing that I have had in a long time. All of the flights with United the menu selection in the magazine for sale is never on the flights that we take or they were told that they didn't load it on this flight. also their is never in flight entertainment that works.,United,trip_advisor,['Tangibles']
10583,Twice abandoned in another state,"TWICE they've cancelled my flight and left me hanging in another state without a way to get back home. So I have to spend triple the $$$ too fly a last minute flight on another airline. The first time they actually flew to my arrival city, circles the airport then takes up all the way back from where we just came and refused to refund. They say weather but we could see the runway from our windows and it was just fine. My guess is someone didn't show up for work. I waited over a year and decided to give them another chance thinking it was a fluke. Nope! I woke up to a cancelled flight Monday morning and they don't have any flights until Friday. Sure I get a partial refund this time but I have to take another PTO day off work, my daughter is going to miss school and I have to pay $700 to fly out of the international airport which also just doubled my Uber trip cost. DO NOT TAKE THE CHANCE!!!",Allegiant,trip_advisor,['Responsiveness']
10584,Nice service but why don't they improve Business Class configuration in the B-777 fleet?,"I was on my way from Germany to Abidjan and transited in Dubai one early morning recently. The flight was due to take off at 07:30 but there was a 48 minute delay. The welcome was of the usual high, polite Emirates standard and I was one of the first to find my seat 7A. This being a typical older B-777- 300 plane the seat configuration was 2-3-2 which is a bit cramped. I wonder why they don't also adopt the same, excellent configuration as in the A-380s. Anyway, once finally air borne they served a simple continental breakfast with fruit, yoghourt, cold meats, bread and a rather sad looking croissant. I was grateful for the orange juice and coffee. I then settled down to continue to follow a BBC Drama series on the excellent ICE system that I had started on my earlier flight from Germany. Lunch was quite nice. I started with the roasted tomato soup and followed that with the nice and quite spicy prawn biryani. I finished this all off with a seasonal fruit plate. To wash this all down I had a dirty martini to get me in the spirit of things, then tried a couple of glasses of Chateau La Louviere Blanc 2016 followed by the Gevrey-Chambertin Vieilles Vignes 2012. Both were excellent. We eventually arrived at our first stop, Accra. We were late by 45 minutes. Here there was a change of crew. Those of us staying on for the final hop over to Abidjan were asked to stay in our seats. We left 5 minutes ahead of schedule and arrived at our final destination 59 minutes later. Service was impeccable once again. My only beef is the seat configuration which means if you have a window seat as I did, it meant clambering over the guy in the aisle seat who seemed to be irritated during the whole flight over to Accra where he got off. Oh, and after the restrooms in 1st Class on an A-380, the ones on a B-777 are extremely claustrophobic...",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
10585,Flight pulled forward,They delayed the flight. Then they pulled it forward making us almost miss our flight. Should be illegal. Won’t trust them again for my travel.,JetBlue,trip_advisor,['Responsiveness']
10586,Disappointed,"This was the first time I had flown with Emirates and was overall disappointed. The interior appears old and dated. The seating is extremely crammed. Myself and partner were wedged between two solo travellers with very little leg room. I felt the 7 hour 15 mins flight was a complete ordeal, especially the return flight which was early and we’d had to leave our hotel by 3.45am. I wouldn’t like to travel economy again with this experience in mind. I also felt there was a long gap between the first drink, I had a small coffee, and the 2nd. The food was okay, though I had to go without a meal as I hadn’t managed to pre-book a vegetarian option online.",Emirates,trip_advisor,['Tangibles']
10587,NOTHING FOR YOUR INCONVENIENCE,"Extremely disappointed in Spirit Airlines. On 07/10/2023, my two daughters and I flew Spirit Airlines Flight 648 from LAX to LV. It was supposed to depart at 7:32pm from Gate 56A. Was delayed to 10:48pm. Finally boarded at 11:11pm only to be told to deplane at 11:45pm. Was told that there will be more instructions to follow once we were off the plane. When everyone was off the plane, we were informed that a new crew has been assigned, but we are waiting for them to arrive from another flight and another gate. We were promised by the Spirit Airlines representatives that it would only be about 30-45 minutes delay. 1:00am rolled around and still no crew. Lie #1. Mr. Yohana Hahn said that vouchers will be emailed to the customers. I checked my email, no such email from Spirit Airlines. Lie #2 Ms. Vanessa, who refused to give her last name, was one of the Spirit Airlines representatives who was very rude and showed no compassion to the hungry, tired and frustrated customers, like me and my daughters. I asked for food vouchers or some type of compensation for the inconvenience and she said they do not do that there. 1:31am finally started early boarding. We were boarded at 1:43am. Surprised to see the same crew that was supposed to be replaced by a new crew. Lie #3. I asked one of the flight attendants about the change and she said that they’ve always been there. Finally, landed in Vegas at 3am completely exhausted and hungry. I had to make other arrangements for my ground transportation once I arrived, as my original transportation was no longer available. There were no apologies, food vouchers, etc. given by Spirit Airlines for the obvious inconvenience to all the customers aboard that plane.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
10588,Too Big for their britches!!,Very disappointed with SouthWest Airlines they had over 4 hours prior to the original departure time of our flight to prepare for over 26 passengers to connect in Orlando Florida. They allowed our schedule flight to board and prepare to leave knowing they did not have pilots for that flight!!! They then allowed anyone who wanted to get off to because it would be 1 hour. Then they made all of us get off because they had no pilots because of the weather. It gets worse we were told to go to the desk to rebook our flights. There was at least 4 other desk with South West agents who wer not busy but did not help. We all had to go to one desk and they knew they were not going to hold the flight for us. There was enough time they could have bussed there to make the connection or let the plane leave on time and reroute it to pick us up. The counter people were Very rude and were snickering at our frustration. I had paid for priority boarding I ask for it to be transferred and she told me she couldn’t. After taking with customer services today I believe that was a lie😩 the weather created some disruptions but South West employees took advantage and didn’t worry that we were going to miss work have no luggage or a place to sleep they wanted to go home. There was enough time and a little planning this never should have been a issue! I feel they have forgotten what got them as big as they are today. I was Not treated as a valued customer.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
10589,Emirates from Stansted - very convenient!,"First time flying Emirates, mainly because they now fly from Stansted which is a much easier for me to get to than Heathrow. I had 4 flights with them in total on my trip STN-DXB-BKK and back on both their aircraft types (A380 and B777) so got to experience quite a bit. I booked direct with the airline and I was really impressed with how easy it was to select seats during booking (although pricey adding another £80 to the bill) and the iPhone app to check your itinerary and check-in online was brilliant, I used this for the entire trip and easily downloaded my boarding passes to the Wallet app - easy and stress free bag drop at all locations. So far so good. I found the economy seats to be very comfortable, particularly the headrest, although sadly on most of my flights the back of the seat in front of me could have had a better clean. The food was ok, the usual economy class grade compared to many other airlines to be honest, although I had a really nice beef dish on the way home - I guess its luck of the draw, but they always had my choice available of the two main courses on the menu. All the crew who served me on all flights were very polite, friendly and courteous which was brilliant - can't fault them! The in-flight entertainment system was excellent - loads of movies from all over the world, including very recent major Hollywood films and popular TV shows (you won't be bored!). I particularly liked the in-flight information, including the progress map and estimated time of arrival - but the best thing are the two external cameras you can view on your extra large monitor, you can get a pilots view of the runway during take-off and landing on the forward facing camera then switch to the belly camera to see everything you are flying over. Very cool feature!! Unfortunately the thing that let the experience down a bit was the transfer process in Dubai. The aircraft parked on remote stands (apart from the A380 flight) so this required passengers to have to get a bus between the aircraft and the gate and with Dubai airport being so large the journeys took quite a bit of time, as did queuing and waiting for the bus at the gate on the final flight home. Such a shame really as Dubai airport is very well laid out, but it seems no where near as good as Bangkok BKK which had gates pretty much everywhere making the process much smoother. Not really Emirates fault I suppose, maybe they can push for improvements at Dubai. All in all though a good experience. Emirates now have 2 daily departures from Stansted and 2 return flights from Dubai and I'd be happy to use them again as a gateway to the Far East. Interestingly the price for the Emirates connecting flight from STN wasn't too different to flying direct to Bangkok from Heathrow.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
10590,Worst airline by a mile!,"This was my first and last flight on United Airlines. The staff was wonderful, but the food was inedible, to the point that both me and my wife had to spit it out. I thought mine would be worse because I inadvertently ordered kosher food, but my wife's food was equally terrible. Initially, they changed our flight to Tel Aviv from a direct flight to one with a stop in Washington DC (with barely enough time to walk the mile plus trek from between gates). Only a couple of movies that were available were relatively current and mostly many years old. Just before our boarding, we were informed that the entertainment system was barely operable call me yet another challenge on a 15 hour flight.The food on the flight back to San Francisco was 10% better than the food on our flight out, and this time barely-, rather than completely-inedible. After each flight united asked for feedback on the flight experiences. Each time I provided them with the same, scathing report. Neither neither time did anyone from customer service contact me, and so it appears that they are not interested in the customer experience. My feedback is, avoid this airline!",United,trip_advisor,"['Responsiveness', 'Assurance']"
10591,Good Luck Getting Reimbursement for a Cancelled Flight.,"While the airline was great while traveling, Delta is pretty awful about covering reimbursement expenses for cancelled flights. We were cancelled twice in a row, needing to stay in London 2 extra days. Nowhere in the little cancellation text did it say we should take great care to get receipts for everything. And some places like the tube simply don’t give receipts when loading your card or using a payment card. So I assumed I could submit charges from my card transactions since they show dates and places. My reimbursement has been denied twice so far. No satisfaction. And their chat system is worthless. An hour on the chat, waiting for the rep to reply, only to be transferred to another rep who texted the link to the same form I’d tried to use twice. I’m finally on hold with someone by phone, told its a 30 minute wait to talk to a human, with the option to hang up and use the same link and try again. If London wasn’t such an expensive city to be stuck in I might give up.",Delta,trip_advisor,['Responsiveness']
10592,Unsanitary/uncomfortable/disorganized,"It has been a while since I have last flown with AirCanada and it was a DISAPPOINTING experience BOTH ways. To YUL I experienced the most uncomfortable seat where the springs of the chair were digging directly into my back, not to mention BOTH bathrooms in economy had broken sinks without running water. On the return to LAX despite having bought my ticket months in advance I was met at the counter with others that did not have an assigned seat. The airline then told us that given they had oversold the flight there was a chance over a dozen of us could not board. What is the point of buying a ticket in advance when you are treated like a standby due to an oversell error on the side of the airline?! I am not the one that got greedy and sold more seats than what is available - why should I have to pay for it? No encouragement to fly with Air Canada again given there are many other capable airlines out there.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
10593,Flight from Montreal to Washington,"I recently flew to Washington Reagan from Montreal on AC8824. The plane used was a Canadair RJ (Regional Jet), which has very little overhead luggage space and narrow seats. Checking in on-board luggage is almost mandatory. The flight was fine, except that the final approach to Reagan had some very steep turns at low altitude.",AirCanada,trip_advisor,['Tangibles']
10594,The Worsr Airline ,"Absolutely the worst airline! I don’t see how people swear by Delta they are disorganized,the staff is not friendly, and they ran out of snacks on a 4 hour flight! I will never fly Delta again!",Delta,trip_advisor,['Responsiveness']
10595,JetBlue checked baggage service is excellent,"I have flown JetBlue many times over the years and rate them an excellent air carrier and I should know, I am in the business of representing air carriers. Consistency is the name of the game and JetBlue is consistently good. What was particularly notable about our recent round trip flights between DC and Boston was the speed of the baggage delivery process. Not five minutes elapsed from our arrival in the baggage claim area to the start of the conveyor belt with our checked bags at both Boston and DCA. If you consider the logistics of reuniting passengers with their checked luggage, you find JetBlue's baggage delivery speed to be more than worthy of praise.",JetBlue,trip_advisor,['Responsiveness']
10596,It’s butter and very clean ,I will reservations again with Emirates flay thy have nice teams and easy steps to get my tickets see you as soon as possible 😀,Emirates,trip_advisor,['Responsiveness']
10597,Worst experience ever,"Worst airline ever for delays and accomodation. I will NEVER fly spirit again. Horrible staff, uncomfortable. Pretty much garbage in airline form.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10598,Always on time,"I now fly this same route, round-trip, several times each year. I am retired military, I use their sponsored credit card, and I rent a car through the airline. The flight coupled with a week long car rental is a package. A package gives me a free ticket for my wife. My military status earns me no luggage charges. The card even gets me a free drink while in flight. How could I not love this airline?",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
10599,Still a Big Fan,"Tried my first red eye on Jet Blue. I am a big tall guy and don’t do long trips comfortably. For some reason the JB cabin interior and seating space, even in economy is quite ample for me compared to other airlines. The Direct TV is a life saver for me to pass the time. Jet Blue is the only one I will use for coast to coast travel.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
10600,BEST AIRLINE EVER!!!,"Check-In Was Easy, Staff Were Kind, Seating Was Awesome, Big Entertainment Screens, And Clean Cabins. Fly Delta.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
10601,So unhappy with JetBlue,"8 hour delay at JFK. Still waiting for our flight. The staff here asked for a new plane around 11am because the one we supposed to board was filled with contaminants while doing AC repair. JetBlue said No, even though we are at their hub!! JetBlue could have done the right thing today but didnt. Now they cant seem to pull a flight crew together. Lots of food vouchers. However we cant get home!!!! Just terrible. Not much seating at JFK so most of us are on the floor. Our friends were delayed 4 hours yesterday for flight to Austin. The seats were really hard on the flight over too.",JetBlue,trip_advisor,['Responsiveness']
10602,"Efficient, affordable non stop flight",Flight crew professional and welcoming. Smooth flight out and back. Recommend getting the Frontier card for priority boarding. A good choice if traveling light. The nonstop flights are very competitive. Bring your own entertainment. The seats are not comfortable for long term or red eye flights bring a neck cushion or small pillow. The savings for this trip was significant.,FrontierAirlines,trip_advisor,['Responsiveness']
10603,Please  avoid at all cost TERRIBLE TERRIBLE,"Scheduling this flight a couple months ago I made a mistake. Frontier had an inexpensive flight at exactly the time we wanted to travel. We were scheduled to leave las Vegas at 4 pm and arrive in Chicago before midnight. Would be perfect for getting to work the next day. A couple days later they delayed the departure time 7 hrs and 45 min.... We are now leaving at 11:45 and getting in just before 6 a.m. If I wanted a RED EYE I would have booked one, for significantly less money. D.O.T. defines a significant delay is over 4 hrs. Frontier does not. They reportedly define it as over 8 hrs. Ah, that explains the 7 hr and 45 min delay. I have tried everything to cancel this flight. No one answers the phone at Frontier no one response to emails Seats are the worse. Please, Please don't put your self thru this Anyone is better even Spirit is Much Much Much better",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10604,"Cheaper, reliable, no bag charges, but shrinking seats and breathing room","They added seats and it's very noticeable when you let down the table, and it hits your nose, and rests tilted on your chest. I am a fit 200 lbs, and never had a issue, but it was sooo noticeable with the tray table lowered, and it hits between the nose and chest. However, they are fast, cheap free bags...but ohhhhhh I miss Midwest airlines...",SouthWest,trip_advisor,['Tangibles']
10605,Manchester to Bangkok via Dubai,Ek20 to Dubai was always going to be late on this occasion because the incoming EK19 was almost 2 hours late. But the service at DXB on arrival was superb on arranging the new onward connection to Bangkok. Free food & drink voucher given with new boarding cards. Service on both flights up to Emirates usual excellent level on food and drinks. The 777 to BKK was half full/empty & had a whole middle 4 seats empty so it became my flat bed for the flight. 8/10 to Emirates on this occasion.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10606,HORRIBLE AIRLINE,"Booked flight for Daughter and her handicapped son weeks ago.Didn't realize you have to pay for ""CARRY ON LUGGAGE"" $63.00 per person.. talk about Cheezy. AFTER SITTING ON THE TARMAC FOR 1 AND 1/2 HOURS THE PLANE TAXIED BACK TO THE GATE. They did not tell them why but simply canceled the flight. 300+ people all trying to get out of Fort Lauderdale . They were a connecting flight to Columbus Ohio which They missed. By the time they reached the gate ticket people they were told they could get them out on Saturday.. Now this is Thursday afternoon what are they to do until Saturday.. Only compensation was to refund or wait. I will never use this airlines again.. Their lack of concern for their passengers was disappointing to say the lest. No planet no vouchers nothing to help those stranded. Only major airlines from now on..",SpiritAir,trip_advisor,['Responsiveness']
10607,Bad customer service,"DO NOT book with Emirates Airlines, they completely lack customer care. They offer ""flexible"" travel options, but they do not let you modify your trip online once booked. You are asked to contact them via phone, which never gets picked up. There is only one number that US customers can call that I am aware of. I understand the pandemic causes issues but abandoning their customers like this is not acceptable. We are two years into the pandemic and apparently this has been going on for a while according to the reviews here. I regret not reading them before booking.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10608,"Very comfortable journey,","I made 4 flights and all were good, only problem is that I had requested aisle seats but landed in a middle one while coming back. Overall good service and lots of space for everybody’s hand luggage, nice food too",Emirates,trip_advisor,['NA']
10609,Excellent!,"Now that I have flown Premium Economy I'm spoilt and would never go back to cattle class! Air Canada's Premium Economy was wonderful. Big comfortable seats, lots of leg room and excellent service.The food was lovely and plenty of it. Complimentary bottle of water and a goodie bag in each seat pocket. Plenty of drinks throughout the flight, hot towels and free newspapers. Felt thoroughly spoilt and really enjoyed the flight. Priority boarding meant our luggage was practically waiting for us when we arrived. Great entertainment system too with loads of film choices. I would definitely recommend this airline, all the staff were lovely, friendly and very efficient.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
10610,Beware...they are filling these planes and it is not safe,"I had occassikn to travel earlier this week with the family and was quite disappointed and shocked with JetBlue's disregard for passenger safety. While JetBlue claims to only be filling the occasional middle row, that is not the case. Beware and be forewarned. They are jamming the middle sections of the plane and only spacing seats for the additional fee locations. Had we been aware of this practice...we may have upgraded in the interests of our health and safety. On this trip we used 4 different carriers and Alaska Airlines, Delta and even American were far less crowded and more attentive to the health and safety needs of their passengers. Again...be mindful of what JetBlue is doing and plan accordingly.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
10611,Terrible Customer Service! Will not fly unless forced to!,"On November 1, 2021 we started a flight to Israel booked on United. The only flight we could find was using Lufthansa to Frankfurt, then Lufthansa to Athens, then Agean Air to Israel. Israel changed its entrance requirements on November 1st, and we saw news stories that the airlines were not aware of the change. We printed out a letter from the Israeli Consulate in San Francisco about the change and a few of the news stories. In San Francisco we had to talk with Lufthansa for 45 minutes before they relented and let us on the flight. We had no trouble with the plane change in Frankfurt. But in Athens, Aegean Air refused to allow us to board, would not talk to us, closed the gate and walked away. We had to store luggage, find a hotel, arrange for expedited NEW PCR tests, book a flight on a different airline, and pay baggage fees. We arrived in Israel a day and a half late and out $900 extra. I sent an email to UAL Customer Care after our return in December. Their response: it was an Agean Air policy, take it up with them. I responded that we had booked the flight thru UAL, that UAL and contracted with Lufthansa and Agean, and UAL should resolve it. 6 weeks later no reply, so I emailed them again. 5 days later (February 4th) Agean asked me for the documents I showed their gate agent. Like I had them still? I sent an angry letter to the Director of Customer Care and the CEO. I got a call from a Customer Care supervisor who repeated that it was an Agean Air problem, not UAL – despite the fact that UAL arranged the flight and I paid UAL. Typical UAL: thumb your nose at the customer and tell them UAL can’t be bothered!",United,trip_advisor,['Responsiveness']
10612,DO NOT fly frontier,"Overbooked 20 seats and blamed us for not checked in earlier. I can understand snowstorm delay as such, goverment should step in and do somthing about it.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10613,Amazing First Class Experience,"This was the first time for my family and I to fly first class and what an experience. From the moment we stepped foot in the first class lounge, we were pampered with a 15 minute massage (one of the best, if only it was longer) to the amazing food served a la carte. The staff looked after us like we were VIPs and the quality of food was 5 star. On board the plane, we were greeted by our names and well looked after. The suites were so large and comfortable with everything at your finger tips. The massage seats were heaven and having the side door gave plenty of privacy. As there were only 2 other guests in first class, we had our own bathroom and it was huge. The food was made to order and the service was quick and attentive. Loved the whole experience and can't wait to do it again. It really put my fear of flying at ease.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10614,"Nice, easy, non-stop flight to Florida",Love the new fleet of planes Allegiant Air is using now. Non-stop flight from Peoria to St. Pete/Clearwater is so quick and easy. Attendants were all efficient and personable. Landing was incredibly smooth!,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
10615,"Bag never arrived, never refunded me agreed expenses, never responded to my contact.","Having arrived on day 1 of my 2 week trip to Colombia, I, along with another 15+ passengers on the flight, did not receive my checked baggage. I was then told by Air Canada staff in Bogota that I would have to incur the costs of this mistake and claim back the expenses myself, taking time out of my trip. Having contacted Air Canada retrospectively to reclaim my expenses, they’ve ignored all contact and I’m over £150 out of pocket (not including the baggage fees I already paid)! They’ve most my bag twice in 1 year - avoid flying with them…",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10616,Never again. ,Terrible experience. They over booked the flight which cause my group to have to be on standby. They broke 2 of my wheels off my suitcase and provided no compensation. Will never fly with this airline again,Delta,trip_advisor,['Responsiveness']
10617,Cheated by United. Worst customer care. Zero ethics.,"My original return flight was 6/11/22 I called customer care to change it to 6/24/22. I specifically asked the rep to ensure that flight is UA flight so that I can use points towards upgrade. The rep told me BLR->FRA is LH flight and FRA->SFO is UA. I agreed to this. I paid USD1466 for this change. Today i found out that both flights were LH. I called customer again today to refund the my money. The first rep simply could not understand or pretended not to understand. I asked for supervisor and after 30 mins supervisor came Mr Adrian. Adrian was not helpful and instead he kept telling if I cancel I will not get any refund because its a volunteer cancellation by me. ITS NOT. I kept correcting him and told it is the mistake done by the rep who changed my flight and told specifically that FRA-SFO is a UA when it was not. Therefore, since it is united mistake I must get my refund (not credits). This is United experience at its WORST. I repent booking w/ United. Now I am forced to travel this itinerary as I cannot afford to book elsewhere without getting refund from UA.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10618,"Excellent Customer Service! Thanks, Chandra!","While traveling from Birmingham to San Francisco by way of Houston, United Birmingham’s Chandra H absolutely saved my trip! When I confused my bags with a family in front of me … who was heading to Vietnam … Chandra realized what had happened and went down to the luggage que herself to find my carry-on (which held all of my clothes for a 5 day trip) and found it herself. She brought it back up to me while I was in full panic so I could see that it wasn’t heading to Vietnam and then she sent it back into the luggage que correctly. Thank you to Chandra! Your excellent approach to problem solving made my eco Erie very at United too-notch! You are so appreciated!",United,trip_advisor,"['Responsiveness', 'Assurance']"
10619,Professional Operation,"We flew a mid morning flight that although didn’t leave on time, exhibited amazing performances from our cabin crew. Amazingly enough, a lady tried (and succeeded) to smuggle 2 hermit crab comfort animals on our flight. Quite hysterical from the 3rd row. People filming for YouTube I expect. Anyway, above & beyond flight attendants dealing with this once in a lifetime moment for us. Once we did push back from the gate, it seemed that we were going to drive to Vegas in the plane, but I assume that it had nothing to do with airline. Have flown them many times and will continue to do so. Very good price points, and terrific service",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10620,Southwest Vacations Terrible Customer Service,"So my friends and I booked a Las Vegas vacation through Southwest Vacations for Jan 2 - Jan 4. Our flight was canceled, which with all the cancellations happening we weren't surprised. I called Southwest Airlines and was told that since I had booked though the Vacation portal I had to deal with them. I waited on hold for over 6 hours (after being hung up on once and transferred to the wrong number twice). The person on the phone said my airfare was approved to be refunded, but they would have to contact the hotel since it was day of. I don't really get that part since it was Southwest who canceled my flight, but he told me it was standard protocol and I would hear back by end of day the next day. 3 days later I still hadn't heard anything, so I called again. After waiting on hold for over 2 hours I was told that they still hadn't heard back from the hotel on the refund. Could I please call back in another 2 days. I called back 2 days later, and after being on hold for over an hour, the guy answered, told me his system was locked up and I would have to call back. So I tried the chat option, which they tout on their hold line is a great option to get service. The person on chat told me they were still waiting on the hotel. So I asked when the airfare portion was going to be returned and they responded that they couldn't help me with that, I would have to call. Every day I try to call or chat and I keep being told they are waiting for the hotel to get back to them, they can't tell me when the airfare portion is being refunded and to please be patient and wait for 2 more days. It has been 8 days since my first call and still nothing. At this point I don't even think they have contacted the hotel, I don't think they are going to refund my airfare and I think they are waiting for me to give up. I am a BIG Southwest fan (and we did get some LUV coupons because of the cancelation, from Southwest directly) but the Southwest Vacations part of the business is not going to get any other business from me. It just shouldn't be this hard to get my money back when you canceled the flight. And no one will escalate my calls, they just tell me the supervisor can't help me.",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
10621,Southwest Airlines,"Friendly, helpful and efficient service. Get on and go, on time. Best fair prices without the maze of pricing.",SouthWest,trip_advisor,['Responsiveness']
10622,Unreliable,"I'll never fly Allegiant again! Filthy run down plane on the way to Knoxville. Then stranded there cause they cancelled my Monday flight with no ability to rebook till Thursday. Then, 2 weeks later, same thing happened to my sister out of Knoxville. Never again! You get what you pay for... cheap flight = filth and unreliability.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
10623,Quick get away,This was a spur of the moment decision to fly to Vegas for the weekend. The experience was not disappointing at all!!,SpiritAir,trip_advisor,['Assurance']
10624,Same old same old,"St. John’s to Montreal then Montreal to London Heathrow. Originally scheduled depart for LHR for 22:45. Rescheduled to 23:45, and just now rescheduled to 00:45. Overnight with o e one hour delay after another. When will it ever end with Air Canada. You fly Air Canada, expect delays. They’re always late and there’s always screwups.",AirCanada,trip_advisor,['Reliability']
10625,Yay! Allegiant Back With Denver Flights,"Our daughter and hubby relocated to Denver a few months ago, and we were planning our first trip out....and magically the announcement came. Direct flights from Madison! Everything fell into place, flights were on time or early....even on the Memorial Day weekend. Plane seats keep getting smaller, but that's the case with all economy-class flights. For the price and a two-hour direct flight, it's a winner in our book!",Allegiant,trip_advisor,['NA']
10626,It was ok,"I've got to say you get what you pay for ! Which wasn't that bad in my experience. As far as price spirit was one of the cheapest and I'm talking way cheaper compared to other more prestige airlines. My flights I booked with layover which made it even more cheap than direct so I knew the wait and exhaustion of the flight but again that was my choice for a better price since it was just 2 adults I think with kids it would have been a litter harder on. And then comes commodities so this airlines is not comfortable the seats are very tight and leg room is not the best so if your a bigger person this airline is not the best to go with, they also do not provide you with free drinks or snacks but they do offer at your cost. I didn't have a problems with that because I was able to take a water bottle qith me and my flights were not that long so we ate at the airport during out layovers. The delays were not that bad both departure and arrival the flights were delayed but only an hour at most. That being said I would definitely book with spirit for future visits because of how cheap it's it but if traveling with kids and to places that are really far away of moe than 5 hours I would probably go with onother air line. Oh and one thing too the attendants were awesome but I can't say the same for the employees at the airport that work for spirit one in particular was awful I don't understand how they can have such a person with a horrible attitude working there and that one person gave us out first impression with this airline good thing the rest were wonderful.",SpiritAir,trip_advisor,['Tangibles']
10627,Best Flight Ever,"I upgraded to business class as it was a long flight and like the extra room. The meal was excellent there was lots of choice on the menu. Had a great meal, fantastic wine. The service was extremely good and respectful. Best flight ever.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
10628,Never on time,"Horrible airline, never on time, terrible customer service. They are never responsible for their mistakes and have no accountability. I won’t be flying with them again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10629,Canceled for no reason and no reasonable compensation,"I've flown Frontier multiple times, and it was fine until now. I've never had a flight randomly canceled with no explanation and no weather happening at either location. Whatever the reason, for that time of inconvenience, they needed to do better. I was given 3 options- $500 of travel vouchers with Frontier (ummm, no thanks) and still no reimbursement for the one way canceled ticket. 2nd option, which I chose, was up to $300 for a flight with another airline. Same day, one-way flights were $300++, so the flight was almost covered BUT still no reimbursement on the canceled one-way & baggage. Last option was up to $300 for another mode of transportation. So I ended of LOSING MONEY (1/2 original ticket price and paying baggage at the ither airline) and spending more on a flight that was canceled. Due to this, I won't be flying Frontier again, and will highly recommend friends and family to do the same.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10630,A Nightmare Inception,"Delay after delay after delay and charge after charge and excuses, disorganization. No customer guidance, no protocols or procedures or thinking ahead. An airline operating on the hopes and dreams of rich CEO. This airline should be avoided and only utilized when you don't care that your airline doesn't not care about you, your time, your family and pets or belongings.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
10631,"Entirely satisfactory trip from Birmingham via Dubai, to Mauritius.","Outstanding from start to finish. Very comfortable, excellent service and food. Could not have been better.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10632,Never again,"Will not fly Air Canada again unless I absolutely have to. Customer service was lacking,flights were always delayed,weren’t even offered cookies or pretzels. Of all the Air Canada staff we spoke to or saw no one looked like they were enjoying their job. Too bad,when you are “hosting” 200 some odd people that are excited to be going on vacation I would expect staff to have happy faces.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10633,On time depart with arrival ahead of time.,"If flying out of the Dallas area, including southern Oklahoma, you can't beat Love Field in Dallas. Parking is on-site and convenient, while much less expensive than at DFW. The Southwest flight experience is hard to beat, from the check-in counter, gate agents, and aircrew, they really work at making flying pleasurable. Something to keep in mind is that if you are going for a trip requiring checked baggage you can't hardly beat Southwest's pricing. The flight cost is typically $20 higher than other airlines, but there is no charge for up to two checked bags. AA wants $25/bag each way.",SouthWest,trip_advisor,['Tangibles']
10634,Good Flight!,"I gave 4 stars just because I don't like the idea to have unassigned sits. When I know I got two assigned sits on my plane I feel much secure and comfortable. The flight was very good, good service, and very nice people. Great price, short travel time, good service: that is all we need therefore I you traveling to specifically Montego Bay to have a great vacation - this should be your choice!",SouthWest,trip_advisor,['NA']
10635,Worst airline,"""I've taken JetBlue twice: once in April 2023 and the second time in February 2024. Both times, the flights were severely delayed. On top of that, they charge extra for carry-on small bags without any respect for their passengers. It's always delayed, almost like the cousin of Spirit Airlines. I believe even Spirit Airlines departs on time. Please, I can't recommend this airline.""",JetBlue,trip_advisor,['Responsiveness']
10636,I had a good experience on Allegiant.,"I had a great experience on an inexpensive direct flight to Elmira, NY. I especially appreciate that Allegiant flies to smaller cities. I would have paid nearly twice as much and spent twice the time (no one else had a direct flight) flying on the other major airlines that would have gotten me to Elmira. The crew was professional, friendly, and fun. I highly recommend Allegiant.",Allegiant,trip_advisor,['Responsiveness']
10637,Easy Flying,Very easy trip and no delays. Left and arrived at the times that were posted when the tickets were bought.,SouthWest,trip_advisor,['Reliability']
10638,Frontier Big Fail!,"I was deeply disappointed by the subpar treatment we received during the boarding process. Imposing a $100 fee for exceeding the weight limit by a mere 3.5 pounds felt like a blatant attempt to exploit us. We weren't even given the option to remove items from our bag. To make matters worse, the staff at Gate E8 handled the situation with utmost rudeness. Their lack of professionalism was truly disheartening. Unfortunately, the negative experience persisted once we boarded the flight. The flight attendant displayed a complete lack of empathy when my girlfriend needed her medication from her small purse. Rather than understanding the urgency, he callously suggested relocating us. Such behavior is not only deeply disrespectful but also indicates a severe lack of customer service skills. This flight attendant, tall with short, dirty blonde hair, should not be interacting with passengers. Our flight was with Frontier Airlines on flight 1699, on Tuesday, January 16th, departing at 12:45 pm from Vegas to John Wayne Airport in Orange County. Based on my experience, I strongly advise against choosing Frontier Airlines for your travel needs. Rest assured, we will not be flying with them again!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10639,Worst travel experience ever and I have flown over 1 million miles,This airline is a joke and a scam. Same planes as other airlines meaning same overhead bin space per person. My carryon barely larger than their miniscule rule. Charged me 80% of the flight cost. A 13 pound bag. Some bean counters determined they can make more by charging ala carte. Wondering if on the flight they charge by the f$#@ing peanut. Avoid these scammers at all cost. Never ever will I use this airline. Makes what I thought were other poor examples of airlines look good. Going to ship my carryon back by UPS at 30% of what these scammers want.,SpiritAir,trip_advisor,['Responsiveness']
10640,Never again,Worst customer service. EVER. they delayed first flight in a connection multiple times. Then we can’t make our connecting. Of course. But then they can’t even get us on a flight until late Monday night. Like how do they not have enough flights. And how do they treat their customers like this. I’m appalled. The people at the counter have no care.,SpiritAir,trip_advisor,['Responsiveness']
10641,"AITA, JetBlue edition? Advice for a part time snorer ","I haven’t flown in lie-flat seats before, and this was my first business trip so I was in Mint, EWR-LAX and back in 36 hours. My first flight left EWR at 6am and on the way back, I had to drive 1 hr to LAX for a departing flight at 945am. Frankly, I was exhausted. While at cruising alt and after meal service, I put down my lie flat seat to take a nap. Here is where I’m not sure if I was the jerk in the situation: sometimes I snore. I don’t know when or why as it’s only sometimes, usually when I am dead tired. I must’ve been snoring when I took my nap because the next thing I know, the woman in the seat behind me starts banging on her IFE and wakes me up… and not just a tap or two - she was knocking as if she was the US Marshals at the door of a convict on the run. I didn’t confront her (maybe I should have) but I couldn’t think of any other reason why she would’ve done that other than to wake me up because I was snoring. Honestly it was too hard and loud knocking for it to be an issue with her IFE or something like that. I was a little embarrassed so I just let it go, sat up and tried to sleep a bit in an upright position. What’s the protocol if you’re a snorer and you’re exhausted in business class? Should I have just sat upright the whole time to try and avoid being loud?",JetBlue,reddit,['Assurance']
10642,NEVER book with Avianca!,"I booked my flight 5 months in advance. A trip with two lay overs (one 50 minutes, the other 2 hours) a little bit of a head ache but no big deal. I've done it before. 2 weeks before my flight they email me saying my flight had MINOR changes. They added more than 13 hours to my flight. It became a 27 hour flight!!!! I called them and said no way in hell, I couldn't miss a day of work just for crazy lay overs. The options they gave me were to accept or to cancel and pay the penalty fee plus taxes. So ridiculous! Penalty fee and taxes! For a flight I never took or ever wanted to change. Such a disappointment.",Avianca,trip_advisor,['Reliability']
10643,Made up time in the air,"Despite good weather in LA our flight was delayed for 2 hours due to bad weather across the country. Once boarded, we received regular updates from the captain, and he did well to make up time in the air. The flight crew was attentive, cabin comfortable. One complaint: Poor selection of movies.",JetBlue,trip_advisor,['Assurance']
10644,Convenient and comfortable.,"My family has flown twice with allegiant in the last year and we absolutely love it. We found this airline when expanding our flight search outside the main two Chicago airports. First, the departing and arriving airport is super continent and accomadating. Bloomington’s airport has free parking which can’t be beat! The flight itself is quick and is airborne on time and arrives the very same way. The flight workers and attendees were extremely courteous and helpful. They offered my young son a pair of flight wings and a complimentary snack which was really cool for him. The seats were roomy and spacious. In summary, both flights were on time and efficient, the staff was friendly, and the airports were decongested. And the price was really decent! My only knock is the bag fees, they really get you with the bag fees. Peace.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10645,Never on Time,"Air Canada's service has deteriated where their price continues to escalate. I fly the Toronto to Las Vegas route regularily and can't remember the last time the flight departed within a half hour of the intended flight time. In most cases it is even longer. Their service is minimal, with Rouge you are packed in with no room between seats. There is no break on price, they gouge as much as they can get depending on demand.",AirCanada,trip_advisor,['Reliability']
10646,The flight got us there,"The flight was on a 777 in United Polaris. For me, United Polaris is the worst business class out there, so I already knew what to expect. Seats are uncomfortable and there is no space for anyone over six feet. The flight attendants on my side of the aisle did not really want to be there and service was sub par. IFE was awesome and helped me through the flight. The plane felt clean and the price was fair.",United,trip_advisor,"['Tangibles', 'Assurance']"
10647,Nightmare in Paradise,"8 o'clock direct flight from Miami to Montreal was delayed than cancelled. Than we had to reschedule for another flight with a layover. The company gave us vouchers for food, but none of the restaurants at the MIA would take them because AirCanada was not paying the restaurants afterward. The flight to Toronto (our layover) was on time and then, the flight to Montreal was delayed AGAIN. I'm writing this while waiting for this second flight toward Montreal. I will write another review if it keeps getting worse.",AirCanada,trip_advisor,['Responsiveness']
10648,This was a great nonstop flight.,"This is a no frills flight . Nonstop which is great from flint. The flights are inexpensive . Be aware, they charge for a carry on and checked bags. It is cheaper if you do it on line when you get your ticket. You are allowed one free carry on if it can fit under the seat in front of you. The crew was amazingly friendly and very helpful. I will definitely fly Allegiant again.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10649,Summer go wild member is scam.,"Bought a summer all you can fly go wild member, tried to book a flight never been able to. Only allow book a flight 24 hours ahead, never booked one trip. Have to book through other airlines. Received email they are going to renew my membership. Totally scammed.",FrontierAirlines,trip_advisor,['Responsiveness']
10650,Literally the worst,Honestly the worst airline in North America. They made us miss a connecting flight and didn’t communicate with us leaving us stranded at the airport. Never taking a flight from Air Canada again.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10651,flight cancelled left us out to dry,"Wow- Just when I thought air travel couldn't get any worse, Frontier raised ( or should I say lowered) the bar. They canceled our flight with no explanation, I spent 3 hrs on and off the phone with ""customer service"" (at least 6 calls) who is definitely outsourced to somewhere outside the U.S. I was told to go find another flight and book through Tripeasy.com- yeah that site didn't work... back to foreign customer service. Another hour later, I managed to get a flight booked a day later and told that any expenses other than the flight (rental car, place to stay, even $$ for a checked bag on my new flight) were my problem... Unreal. You suck at what you do Frontier...no really- you suck.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10652,Good flight,"Flight got a late start due to a brake issue, but the wait area for United is very nice, so waiting is not a big problem. The arrival time was only a little late so time was made up. Flight comfort, food, and service is fine.",United,trip_advisor,['Responsiveness']
10653,Terrible Baggage Policy,What a terrible company. When you buy a ticket you should know that ANY type of carry on comes with a Fee. After learning that I paid for the bag $30. I showed up at the airport 55 minutes before the flight. At the KIOSK I was told they were not accepting anymore bags. I got to the terminal and was charged $65 for a check in there. My baggage cost more than my flight,JetBlue,trip_advisor,['Responsiveness']
10654,Worst travel experience in my life,"Do not fly this airline, no matter how tempting the lower prices are. This airline has the worst customer service I have ever experienced. 4/4 on my flights were delayed more than a hour. Prepare for your flight to be cancelled with no direction on how to rebook or obtain accomodations. My husband and I missed our connection to LAX after a 4 hr delay of or first leg (for no legitimate reason). There was no real person to talk to from air Canada. Everyone was directed to wait of hold for hours on in airport phones. No hotels within a 30 mile radius were available so we were forced to spend $800 for a hotel and Uber since our flight was not until the evening of the following day. My trip was in late August and still no response from air Canada about compensation. You can't talk to a real person about that either, just submission of a form on the website. It has been 2 months with no response. We were automatically If I could give this airline negative stars I would. Save yourself the hassle and just pay more for a direct flight on literally any other airline.",AirCanada,trip_advisor,['Responsiveness']
10655,Comfortable flight,"The flight was very comfortable; room for legs is enough also in economy class, however quality of food served onboard might be enhanced",Emirates,trip_advisor,['Tangibles']
10656,Lies,They let you pay for a carry on and ended up checking it in. What kind of service is that. Get it together United or you’ll lose customers,United,trip_advisor,['Responsiveness']
10657,ottimo volo,"Sono abituato ad utilizzare avianca per i voli interni in Colombia, dove però purtroppo spesso sono in ritardo. Mentre questo volo internazionale, è stato assolutamente puntuale, sia all'andata che l ritorno. IL servizio di bordo prevedeva un pasto veloce, e i posti sono abbastanza larghi. Unica pecca che per l'intrattenimento, c'era bisogno dell'app, (da scaricare prima)in quanto non erano presenti gli schermi individuali.",Avianca,trip_advisor,"['Reliability', 'Tangibles']"
10658,paid for extra leg room and it was worth it,Easy check in and service was good. The flight was bare bones in relation to food and drinks. You can buy food and they did give us a snack and drink but you had better have packed something else for the five hour flight. We did not have in flight entertainment either which was hard on a long flight. I resent having to put my coat and bag under a seat because someone used my overhead space. I pay to check my bag but bring a tote bag with reading materials and snacks. Price was reasonable and the flight landed safely- more important to me than an extra bag of stale pretzels!,JetBlue,trip_advisor,['NA']
10659,Complaint about non actioned complaint,"4 weeks after submitting the below complaint, I complained about not receiving attention. I was dismissed. After a horrendous flight from Birmingham to Dubai, EK040 earlier, whereby I was seated (36D) next to one of the biggest men I've ever seen, and having to remind him constantly that his bare arm was in my seat space and having to put up with the odour from his open armpit, I was hoping for something better on the next leg of my journey. A journey of 20 hours, after a stop in Dubai for 8 hours which turned into 10 hours because of delays. I was now sat in my window seat (33A) and hoping for a good flight with lots of rest. The seating in Dubai airport isn't exactly passenger friendly. 5 minutes passed, ten minutes, fifteen minutes, I thought, 'this is excellent, I might have a comfortable flight'. The seat next to mine and indeed the aisle seat were still vacant. My happiness didn't last much longer. An absolute giant of a man entered the cabin, my immediate thought was that he was going to be my travel companion for the next 20 hours. I was correct in my thinking. He was in the middle seat. This is definitely the biggest man I've ever seen. The chap on the previous flight pales into insignificance compared to this chap. Then a lady took up the aisle seat, that's it I thought, this isn't going to be very good. This man was so big that whilst sitting back in his seat, his face was almost touching the video screen in the seat back in front of him. He was so big that half his body was in my seat space and the lady on the end had the same problem, she too had lost half of her seat area. And once again I was faced with having a bare arm and excruciating smelly armpit level with my nostrils. There was nothing I could do about it. There were no more seats on this aircraft, I did look around. So, there I was crammed into the window seat, totally unable to move, even when we were served meals the hostess had to pass my food tray over the heads of the passengers in front of us, this man was so huge. During the flight, I couldn't even see the aisle due to his size, therefore absolutely unable to request water or other beverages when the hostesses passed, as I couldn't see them or the aisle. I had to put up with this for 20 hours, being a sufferer of DVT it was not pleasant in fact it was horrendous. This is the worst flight I have ever been on, and I've been on quite a few, I'm 72 yo. I'm pretty much convinced that Emirates know of this man's size and know full well that they have to put him in a middle seat, thus taking up two seats, half to his left and half to his right. He would never in a million years fit into a window seat, and if he were in an aisle seat, the whole aisle would be blocked. Sorry Emirates, this was definitely the worst flight I've ever been on, and I'm very much convinced you knew all along of the problems with this giant of a man. I did look at business class but that was full, except for the first leg, Birmingham to Dubai. I feel totally let down by Emirates and this disaster of a flight. Zero out of ten. Emirates MUST know of this man's size, it was patently obvious he was put in to a middle seat for this very same reason. There was no point in complaining to the air hostess as there was absolutely nowhere else to go. We were crammed in like sardines. Furthermore the cost of this flight, stuck in economy, was actually more expensive than my last UK flight in business class. Emirates, you stink!",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
10660,Birthday Trip,"The flight was on time, I always appreciate the extra leg room space. We also had a safe landing. The in flight service is cool, I just think they can give more than just chips for a snack on a 4 hr flight.",JetBlue,trip_advisor,['Tangibles']
10661,One pissed of customer,"Frontier kept adding extra charges, plus I think their whole baggage guidelines are a joke. No entertainment available on the plane, no USB or headphone ports, and the seats are extremely uncomfortable. Staff to and from Las Vegas were very unattendtive. I will never fly Frontier again. People are better off riding a bus than flying with Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
10662,Worst Flight Experience EVER!!!,"Worst experience ever flying due to the flight attendant, Karen. She was extremely inappropriate and made numerous passengers uncomfortable, including a teenage boy that she decided to declare herself not the ""potty police"" to everyone on the plane to this boy over the loud speaker. She made quite a few remarks which appeared to make him feel uncomfortable and embarrassed. Due to this, I have let everyone I know about this experience and to not travel Southwest Airlines !!!",SouthWest,trip_advisor,['Responsiveness']
10663,"Hat's off to Southwest""","My flight was very smooth going and returning. And on both ocassions they were right on schedule, I loved that. Met some of my mates onboard and we had a gorgeous time drinking, conversating and making the time passby rather quickly. Will fly Southwest anywhere they fly.",SouthWest,trip_advisor,['Reliability']
10664,First time business class,"Flown with Emirates a number of times, service and comfort has always been good. This was our first time business class. Wow! What an amazing difference. I've never been able to sleep on a long haul before. This time I slept from an hour out of Perth all the way to the African coast. So very comfortable. The crew were brilliant, the food excellent and the space generous. All future long haul flights will now be in business class from here on.",Emirates,trip_advisor,['Responsiveness']
10665,it was fine,THe plane was full but we were able to get seat together with my friends . The service was good and stewardess pleasant,Delta,trip_advisor,['Tangibles']
10666,Miscommunication Between Spirit Airline Agents,"My girlfriend and I were boarding a flight from Dallas (DFW) to Orlando (MCO), Flight 312, Terminal E, Gate E31. We were in Zone 4 one of the last zones to board. We arrived at the gate after going through security 30 minutes before boarding. We both had backpacks. My backpack was larger than the carry-on size because I had stuffed a large jacket in for the plane (I tend to get cold on airlines and always bring a jacket). My backpack has a feature that enables it to expand and collapse to carry-on size. Once the Spirit attendant arrived at the counter a few minutes before boarding began, I asked if my backpack would be ok to be brought on the plane without charges explaining I planned to remove the jacket when we got on the plane and had placed it in the backpack out of convenience to go through security. The attendant indicated it wouldn’t be a problem and the backpack was acceptable as-is. Once boarding begun and Zone 4 was called we went to the agent to board the plane. A different agent was checking in the tickets and indicated my bag was too large. I explained our conversation earlier with the other flight attendant and either way I was happy to unload it, put the jacket on, and collapse the backpack to demonstrate it would fit in the carry-on size container. She explained the other flight attendant was not in charge of the gate and insisted there wasn’t time, threatening to close the doors and rushing us to pay. I requested to be allowed two minutes for the opportunity to prove the backpack would fit in the carry-on container. She demanded it wouldn’t be tolerated and they were 1 minute away from closing the doors. We paid $100 to make sure we didn’t miss our flight. After we were seated on the plane the main doors did not close for 15 more minutes and passengers continued to board. Unbelievable. I request a refund for the carry-on bag and hope no one else experiences this type of rude and ridiculous behavior from a Spirit Attendant. I’m happy to provide details of the bag and it’s carry-on size. Our payment was not justified and we should not be monetarily penalized for miscommunication between Spirit Agents and unjustified sense of time priority from Spirit Agents.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10667,covid 19,bad airline they were very on respectful to other customers and they kept on screaming at everyone on the flight,United,trip_advisor,['Assurance']
10668,No sense of urgency,"Were dealyed for over 1.5 hrs. With no explanation why, were told it just took longer than expected to get going. And then told we would be delayed some more on the tarmac.we made it eventually but Southwest was in no hurry to get anywhere.",SouthWest,trip_advisor,['Responsiveness']
10669,Pretty Nice Airline,"Good trip to Vegas, no surprises. I'm not a fan of the boarding procedure, but we did OK with just waiting until 24 hours to check in and got pretty good boarding positions. In the past I have paid the early bird fee and received poor seating compared to friends who just did the 24 hour check in. So I won't be paying for Early Bird again.",SouthWest,trip_advisor,['Responsiveness']
10670,They destroyed my bag,"I arrived in Reno to find my practically new Tag luggage destroyed! My bag was missing a wheel, and had multiple tears in the fabric. I waited for over an hour to report the problem, where no one was even at the help desk. It’s been 2 months and after a follow up email from me they finally replied to tell me that the damage was from normal wear and tear. This is ridiculous! I would never want to go through dragging a 3 wheeled bag through the airport and definitely did not begin my trip with luggage that had holes where I would lose my belongings. This is disgraceful! There is no reason luggage should be damaged in such a short flight!!! These photos are from supposed “normal wear and tear for a flight.”",FrontierAirlines,trip_advisor,['Responsiveness']
10671,"Flight ""delayed"" text updates 7 times, flight leaves 25 minutes after scheduled time","12:10pm flight, I live 35 minutes from small airport, need little time to get through security and to gate. Original departure time from house would be 10:45am **8:32am text # 1** \- flight delayed until ***2:25pm*** **9:05am text # 2** \- flight delayed until ***2:01pm*** **11:11am text # 3** \- flight delayed until ***4:40pm*** **11:18am text # 4** \- flight delayed until ***4:21*** \- I guess they can't make up their mind, but still no need to rush to airport, still home **11:22am text # 5 -** flight delayed until **2:01** \- hmmm, still time to get there **11:38am text # 6 -** flight delayed until **1:17** \- now its getting serious, will still get there in time if we leave now **11:48am text # 7 -** flight delayed until **12:50** \- OK, now we are screwed, we will never make it on time unless the ping pong of departure times swings back the other way Arrive at check-in at 12:34, departure time of 12:36, first time I ever missed a flight! Damned if you do, damned if you don't. Didn't make sense to get to airport at original time for a flight that was delayed over and over again with wildly different swings in time. Turns out it was barely delayed at all. Can't say I am upset about this, but this series of updates was less than ideal. Its a game of 3 card monty with the airlines, customer never wins. &#x200B; &#x200B;",Southwest,reddit,['Responsiveness']
10672,Bad service,I WOULDN’T GIVE THEM A 1 but I had to. The worse service there is this company offers free cancellation well that Is a lie in itself. We were offered that got no refund no credit for another flight like we were offered. You can’t speak with anyone nothing there email 😂 what email I got this message when this is the email they gave me for a refund Undeliverable: Refund and here is the email their chat system gave me info.reservations@flyfrontier.com. So yea crooks. They may offer cheap damn service but you pay for what you get remember that when booking people. This air line is not even worth a 50 flight I know it is cheap to get where you going but I’m sure they don’t even fix they planes properly if they hanging out cheap flights now that I come to think about it. I will pay the extra money for a better airline.,FrontierAirlines,trip_advisor,['Responsiveness']
10673,Worst flying experience,"Allegiant has shown to be the worst airline I have flown with in 30+ years. After multiple delays, boarding and Unboarding the plane they canceled our flight at 7 pm on a Sunday. They offered zero assistance in rebooking, hotel accommodations, etc. I am out an insane amount of money and had to call out of work for Monday. Their customer service is non existent. Their online chat always says “no agents available”, have not received an email response, and have remained on hold for hours and hours with no agent answering the phone. Do not do not fly with them. You are gambling big time.",Allegiant,trip_advisor,['Responsiveness']
10674,Great Experience. WIFI ON BORD,"Had to book a last minute ticket and Spirit was the cheapest. I was a bit hesitant as their publicity isn’t the greatest. Man was I impressed. From the check in process to walking off the plane, I was blown away... all at 1/5 the price it would’ve cost me on United. Even with the purchase of a checked bag and couple sodas, my total amount spent was WAY cheaper than using another carrier. The biggest shock was the WiFi onboard. It must be a new feature because I haven’t heard about it before. The crew members were extremely nice and professional. If I had closed my eyes when boarding, I never would’ve known it was a Spirit flight. Spirit Airlines definitely gets a bad wrap in the media, but I think they’re turning that around. I know people have their horror stories, but that’s with every airline. If you know what to expect when purchasing a Spirit ticket, and understand the cost savings even with the added cost of bags and snacks, Spirit is the way to go. I’ve flown on them three times since then and each experience has been the same. I am definitely a returning customer!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10675,Worst of all the other by far,"This is the second time in as many trips that they canceled the flight for inexcusable reasons then finally find a flight with 9 hr layover with no compensation had to beg them even a food voucher, they were rude at they counter 2 hrs trying to call them only to get hung up on Air Canada is the worst by far",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10676,Bad experience and stressful flight,"I don't recommend them to anyone, the flight from Orlando MCO to NY was delayed and I lost my flight to Londo, and as if that wasn't little back they took away my carry on which I had paid for not space inside the plane and if there was more space, my carry on came broken and it cost me 250 dollars not flight to travel this line, so badly they handled all the stress caused.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10677,Flight delays with Frontier,"We were flying from San Diego to Raleigh, NC with a 2 day lay over in Las Vegas, NV. We had a 13 hr delay on the 1st flight and had to get a hotel, lose a day at a hotel in Las Vegas. There was a 3 hr delay on 2nd flight. We were told after we boarded that it was maintenance issue where extra fuel was added and they were addressing that. We had to change gate 3 times and had to lose 1/2 a day work because of the delay. On calling customer service to request for compensation, one lady took all the info said she was transferring us and hung up. The second time, another lady answered and said she cannot help us, we requested to speak to supervisor and she put us on hold for an hour before someone decided to take our call and said he cannot help us. He asked that we go to San Diego airport in person to request for compensation. Looks like we need to make another trip to San Diego for that. Horrible customer service!!",FrontierAirlines,trip_advisor,['Responsiveness']
10678,Worst flight EVER,worst flight ever never go 1 h delay wheelchair person wasted our time and my mom missed my flight and waited in an extensive line,JetBlue,trip_advisor,['Responsiveness']
10679,Disappointed,"We had a 5:30 flight from Tampa and you guys cancelled (storm isn’t coming for like 16 hours)…your staff at the booth were incredibly rude! We are moms and stressed of Course cause we have kids to get home too. Whoever working today in Tampa needs to go. I am a chief where I work. I understand we have staff shortages but to have staff that rude is disappointing! Unless something big happens, I will not be flying with frontier again",FrontierAirlines,trip_advisor,['Responsiveness']
10680,"Flight was OK, Skymiles program is terrible","Delta quietly decided to remove earing Skymiles from Basic Economy flights, basically penalizing those who already can not afford expensive air travel. I would think a company this big would have a better compass and not cut corners here. They make billions of dollars a year, yet think this is where to save a buck. I have never heard of any other airline doing this. I have miles on Southwest, Spirit, American, and Sun Country. What a crappy policy and note they never notified me (or I believe anyone) of their cheapnes and the change. Even when I booked the ticket. BTW, I was on a small CRJ200 (a very small plane) with all the seats identical. Delta, you missed on the boat on this policy and it is a black eye for you.",Delta,trip_advisor,['Responsiveness']
10681,Premium Economy,"The seats were great, the location was right behind business class. The food was not good, it was pretty dry and not very nutritious.",United,trip_advisor,['Tangibles']
10682,"Delayed , poor communication, missed funeral as a result","Our flight was repeatedly delayed because they had “flight crew regulation” issues. Come to find out that they didn’t have enough pilots for whatever reason and had to emergently fly in a pilot from another state. The take off time was not even appropriately displayed with the correct delayed time, leaving a lot of uncertainty and having to go up to ask the staff to figure out why. Ended up being delayed 3+ hours Unfortunately this airline has done this more than once to me but this time was worse. I missed my nephews funeral because of this. There are some things we can’t get back. I understand delays can always happen, but this one seemed preventable. Is there not back-up pilots in the same state on - call? Why can’t this be communicated to the hundreds of passengers that are waiting and offer some apology? It’s a poor quality airline without respect for its customers. The employee at the front was nice and empathetic but the company as a whole is not reliable and definitely not worth the low ticket prices. Lesson learned",FrontierAirlines,trip_advisor,['Responsiveness']
10683,A NIGHTMARE,"I was supposed to fly to Houston and then to Brazil with my husband yesterday, but due to a malfunction in the plane, the flight was cancelled and I lost my connection to Rio. They then transferred me to a different flight which leaves tonight to São Paulo. However, the connection to Rio is through LATAM. I paid for a 12h flight and it's actually going to be days of travel. They cannot guarantee I'll be able to take my emotional support animal with me from São Paulo to Rio since it's a different airline. Last night a customer service rep from United WALKED OUT on us (I have that on video). After all of this, I've gotten NOTHING to make up for all these facts. I've had huge anxiety attacks since then, my husband's mother is in the hospital and United hasn't shown any interest in helping us. I wanted to at least get moved up to first class, for all the emotional and financial distress they've caused me, and they said that is not doable. I will definitely take legal measures.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10684,emergency row for free?,"I ll be from San Francisco to Hyderabad(India) next month. I wanted to request for an emergency row seats for obvious leg space reasons. Now I don’t want to pay so much for just reserving a seat and I know that when we usually ask at the check in counter,they give it to you at free of cost. I ask it all the time at Hyderabad airport. Just wanted to know if Emirates does this free of cost ? Any one who got it done for free ?",Emirates,reddit,['Responsiveness']
10685,mileage not earned,"It was good. When I book this ticket... we were suppose to earn some mileage. But when the ticket was booked, the mileage was not earned. That was really confusing. Hope Southwest system is more accurate and friendly to use.",SouthWest,trip_advisor,['Reliability']
10686,You get what you pay for,This was a step up from Spirit Airlines! Seats were comfortable enough although I wouldn't want to sit in them for more than 3 hours. Price was right.,FrontierAirlines,trip_advisor,['Tangibles']
10687,Very good experience,"Allegiant Air has gotten a bad rap recently, I think they go above and beyond the major airlines. I received emails from the time I booked my flight until the day I departed reminding me how many weeks and days until my flight. Getting my boarding pass ahead of time was super easy. I printed out a paper boarding pass for my departing flight and going home I downloaded it on my phone. They also have an app for your phone. The price of the flight was reasonable even after choosing seats with extra leg room. It's a no frills airline, you have to pay for drinks and snacks, seats are a little narrow but that's not a big deal for a short flight. I would definitely use them again if they are flying my way.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10688,Great flight and this is the time I like to travel,"Not a lot of people like to leave at the crack of dawn to catch a plane, but I find it relaxes me and prepares me for the day ahead, The trip was uneventful and restful even when I had to change in Phoenix where a lot of 49er and Viking fans boarded for the divisional game that was in San Francisco. A lot of good natured ribbing from both sides made the flight even more enjoyable.",SouthWest,trip_advisor,['Responsiveness']
10689,Air Canada far from good,Honestly I used to be a very loyal Air Canada customer for over 25 years. No I will attempt to fly with almost anyone else. Air Canada customer service is one of the worst I have encountered to date. During covid air canada tried to charge me a whopping $1200 to change our flight as we needed to quarantine and after 4 hours of fighting and them basically saying well you can always get on the flight they made the change for free. So essentially you can possibly get everyone sick or pay $1200. I travel quite a bit for business and and the fact that their flights are almost always late really puts most of us customers in a bad position. Air Canada charges for almost everything on their $500-$700 fares. I am surprised they haven't created a seat belt buckling fee. Honestly as a Canadian I am embarrassed that this is our national airline and I think most Canadians would agree that they use Air Canada as a last resort.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10690,Excellent Value for Money,"I have used this airline on several occasions despite the safety reviews. For what you pay, you are flying virtually for free! I have no family or friends who work for Allegiant but I am mighty pleased with their prices and service. I use this airline for both personal travel and business and luckily so far the schedule has pretty much been on time.",Allegiant,trip_advisor,['NA']
10691,Walking is a better option than flying Frontier.,"Awful. Would not recommend. Frontier cancelled both flight in both directions. I ended up stranded in Las Vegas and they do not provide hotel vouchers. I paid for a bag when I booked the flight. I added another bag on my way home a few days before my return flight. At the gate they couldn't find the $45 bag that I added. I had the receipt on my phone and showed it to the agent. They said 'not in my system, so you pay again' and charged me $60 more to get it on the plane. The agent gave me a card to get a refund, which takes me to their website with no information on how to get a refund. I tried chatting with a representative and they just said: ""I can see here that you have added the second checked bag and it is non-refundable. there is no airport personnel refund request as well for the bag you added in the reservation."" I'll just try disputing via my credit card company. Frontier has figured out how to avoid providing hotel vouchers. They schedule their connecting flights right after midnight and cancel the flight 2 hours before you were supposed to leave. I will never fly them again, I am glad the planes did not crash. I'm probably lucky to be alive since Frontier is so bad.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
10692,Fun,"All good experience with flight and flight attendants , night flight arriving in Las Vegas about 10:30!!!no problems at all!!",SpiritAir,trip_advisor,['NA']
10693,Great flight,"This flight was very good. The flight attendants were very kind and helpful and the pilot was, absolutely, hilarious. We laughed so hard when we landed in KC! I flew from KC to Nashville after that and I was impressed with our pilots ability to keep our plane even with all of the wind we were experiencing! Some of the people had some issues keeping their food down when we were landing there, but have no fear.....I passed out gum when we landed! Lol. All in all I loved flying Southwest. 😃",SouthWest,trip_advisor,['Assurance']
10694,Long but...,"It is a long haul flight and it is long...about 14 hours in the air. I have flown to India a dozen times or more over the years, taking budget airlines with horrendously long layover, to breaking the trip into two sections to this non-stop flight. You board at just before midnight and get off in the early hours at Delhi, missing a day because of the time changes. The early arrival means you should secure a room so that when you get there, you can have a shower and get cleaned up. It is a long time in an economy seat but the staff is good and a sleeping pill helps a lot. The flight is more expensive than most of the budget flights, but booking well in advance helps.",AirCanada,trip_advisor,['Assurance']
10695,Wort airline ever,"I wish there was the ability to post zero stars. Someone asked if Spirit Airlines reads these reviews. Bottom line is they don't care. They have enough customers to keep them in business despite their lack of customer service. As others have stated, one and done for me. We traveled with Spirit over the holidays and as with most airlines, our flight was cancelled. I did not get the cancellation until we were getting ready to leave for the airport. Got a text with a link to request a refund. I tried to get through customer service and it took an hour to talk to someone. They stated they had no other flights and they could not book on another airline. I went back to the text and took the link to request refund. After requesting a refund and booking on Delta, I got an email that they had booked me on a American Airlines flight from Richmond, connecting in Chicago, to Fort Lauderdale. I tried to cancel that and tried once again to call Spirit customer service. Again after an hour got through to someone who hang up on me because I said I could not understand him (very thick accent and poor connection). So when I got home I again requested a refund. About a month later I got a credit on my credit card for 1/4 of the price of the round trip. I put in a dispute and they said it would take three months to review. Still no word. never again! I sincerely hope they go out of business.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10696,A wonderful flight made perfect by a great flight attendant!  Samantha Mungle,"I don’t always fly United airlines because service can be inconsistent. However, big kudos to United airlines for my recent flight on United flight 4729 Chicago to Springfield, Missouri on 13 Jan 2020! The plane was clean. The pilots made an excellent, smooth landing. And, most notably, Flight Attendant “Sammie” (Samantha Mungle) was pleasant, helpful, flexible, humorous and professional! In short, she cheerfully, competently, and repeatedly gave great service throughout this late evening flight! I love the changes United Airlines seems to be making!",United,trip_advisor,['NA']
10697,SITTING ON HOLD OVER AN HOUR NOW,"Wanting to look into changing a reservation. Currently on hold right now for 70min. I was doing this online and saw some costs i did not understand and need clarification. I thought ""Maybe it would be better to just do the online chat"" ....... well that wait shows as around 45min so hardly better. Just hung up after 110min wait. Seriously, unless you are 150% sure, don't go this way unless you pay for the right to change your reservation period. And paying the extra for that brings it to a cost you could get with just about anyone other airline.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10698,"United - Total lack of humanity, worst airline in the world","I travel thousands and thousands of miles a year and I do everything I can to avoid flying United. Today was another unfortunate reminder of why I wish they would go out of business and spare travelers the pain of ever having to fly with them. The SFO customer service team is full of crabby old ladies who starting working for United when they were called the Friendly Skies and people still smoked on planes. Maybe they were friendly back then, but they sure aren’t today. The ethos of the company is to suck every possible penny from the customer and never do anything to help. Their SFO “customer service” team supervisor, Dory, should be employee of the month by those disgraceful standards. United, I truly cannot stand you.",United,trip_advisor,['Responsiveness']
10699,Not a world class carrier like what the company claim they are.,"More like do it yourself airlines. You do everything from check in to luggage tags to drop off. Air Canada claims personal service which is false advertising. Thanks to Mark Garneau and top echelon of air Canada. Total disregard of its passengers. Flight was delayed, captain blames mechanical. How do we know it's not scripted? Not worth the value they charge. I hope this company goes under for all false ads and lies they tell passengers.",AirCanada,trip_advisor,['Responsiveness']
10700,Thank you for the help------Allegiant,"Thank you Allegiant Airline for letting us change our flight schedule two timesl Our flight had been scheduled for late in May, but that flight was dropped so Allegiant told us to pick another date for our return to Peoria, IL. Its was then booked for June 3rd. After it was made known to us that after we had changed our departure (via car to Las Vegas), from our winter home in Bullhead City AZ to June 3rd, we noticed that they had now lowered the price for June 10th to $55 on a one way fare back to Peoria. We called Allegiant to ask if we could change it now to June 10. They said that they would and also gave us another credit for the change in price. We had purchased the TRIP FLEX for our original flight in May----they still let us keep the trip flex and said if we needed to change it again, they would do that for us also-----all we needed to do would be to ask. THANK YOU ALLEGIANT AIR! Our flight is NOT HERE YET----- (as of 5/3/20)---but I am sure that Allegiant will take care of us!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10701,A good airline...quality product but room for improvement,"Avianca is one of the better Latin American airlines and offers a strong basic product with good service, decent food and amenities. The staff are well trained, nice and efficient. The airline is not innovative or on par with top flight airlines like Singapore or Emirates but its product is better than most US airlines. Their service is similar to Air Canada's. One area of improvement for staff is with languages....the ground team and flight attendants are not very strong with languages other than Spanish and require better training given Avianca's growing international destination list and their Star Alliance membership. Those who speak English are not very strong so its hard to understand them. Another area of improvement is with food. Good basic food is offered but its in very small amounts and differs greatly from one flight to the next. A bit more thought and creativity is needed. Avianca is poised to become a wonderful airline if it can put some effort into its overall service product.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10702,Excellent customer service,"Seldom people would write positive notes about the check-in and boarding experience, but I would like to take a moment to give kudos to a staff member called ""Perseverance Mokhaci"" she is very passionate and most importantly has a positive attitude with her role. Emirates please do give recognition to this staff member maintaining such high level of customer service dealing with so many passengers day in and day out.",Emirates,trip_advisor,['Assurance']
10703,Non-existent customer experience,I have been trying for the last 3 days to change my upcoming flight. Their website doesn't work and if you try to contact them anywhere else they point you to their only phoneline. Wait times are ridiculous 2+ hours and they hang up on you at the end. I have to spend the remainder of my trip trying to change my flight and I'm not even sure they will get it done in the end!! Now I have to arrange my life around Jet F--ing Blue.,JetBlue,trip_advisor,['Responsiveness']
10704,AC062 Seoul to Toronto,"As usual, the flight was delayed (about 60 minutes this time) for unknown reason (deicing?) Arrived Toronto 10 minutes late which is ok. Business class is full (so there is no reason for airlines to have the business class fare to go back to pre 2020 level).Food is poor particularly the breakfast. There is almost nil service during the whole trip but that is fine as sleeping most of the time. Luggage although tagged with priority label came out last.",AirCanada,trip_advisor,['Responsiveness']
10705,Budget airlines,"No frills, quick, non stop flight. Not the most comfortable airlines but you do get exactly what toy pay for.",Allegiant,trip_advisor,['NA']
10706,Alex the Lead Attendant was unkind,An hour into a 3-hour flight I wanted a 11-year old child to sit next to her mom so I was going to give up my aisle seat on row 6 and I noticed an aisle seat and middle seat of an exit row behind the wing area were vacant so I told the parent of the child I would sit on the vacant aisle seat but the flight attendant lady said ask the lead attendant. I asked the lead attendant named Alex and she said she would have to charge me extra (vacant seat in mid flight 1/3 of the way). Then I saw another vacant window seat and middle seat on row 5 and one attendant said someone sitter on that which was a lie. Disappointing. The flt no was 517. On a positive note the landing was smooth. Bottled water was 4 dollars and you have to pay with a credit card. The mighty dollar is no more They don’t pour tap water from a pitcher like they used to.. I don’t recommend this airline.,SpiritAir,trip_advisor,['Responsiveness']
10707,Rate,"It was my first time flying with spirit airlines, I had an unexpected situation and I missed my flight so after explaining that to the flight attendant she was able to quickly get me on the following flight. Check in was fast and easy. Although I do recommend to arrive 2 -3 hours early for check in as lines do get long and some passengers might in counter unexpected events and their for cause longer then normal wait times. But as far as the the flight and staff goes they go above and beyond to make sure your flight is as comfortable as possible.",SpiritAir,trip_advisor,['Responsiveness']
10708,Not worth the money,"The only great product that United provides is the amazing Polaris airport lounge and fine dining. Sadly this high quality product does not extend to the on board flight experience!!! Very narrow seat, tight footwell with little room to move, economy style food and sub standard in flight service for a ticket costing over $14000!! Much needs to be improved they get my money again. One cabin steward kept calling me “Buddy” and no spoon or saucer for a cup of tea.",United,trip_advisor,['Assurance']
10709,Didn’t expect this from you Air Canada & Star Alliance,It was a horrible experience. The flight was delayed to Toronto. Poor service wrt providing facilities before the connecting flight to Pittsburgh. A lay over of over 7 hrs. They gave an option for a hotel at Toronto which was quite a distant away from the airport. Looked like it was an option which they knew many people will not go for as the additional travel and effort didn’t make sense for 2 to 3 hours of sleep Few sentences to say we apologize for the delay and nothing more from the airline. After such a long haul flight all I could do was sit and wait for the next flight. Poor show #AirCanada and #StarAlliance,AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
10710,"Reschedule connection, long stopover, but they supplied a hotel ","So I was on my return from a trip to Ireland to see my relatives. I checked in online a day before my flight which was 2 legs, Dublin to Dubai, followed by Dubai to Hongkong. My Flight was 10pm from Dublin. At 4pm on the day of the flight I got some emails from Emirates. First one was about a 3 hour delay to the first leg. The Second one was about a rescheduled connecting flight. Basically because of a predicted delay of 3 hours on first flight takeoff (due to the incoming plane having been switched because of a technical error at its previous departure point, crew plus airplane model having been switched in 3 hours including passenger offloaded an reloaded at Dubai end - I found this out later, if it is to be believed). My second leg was now to leave Dubai after a 15 hour stopover for me. I contacted their support line in chat mode to complain about the 15 hour gap and the rep. told me nothing of use except that if I wanted to use their lounge, it would be 130 usd or so for 4 hours. haha. So I went to Dublin airport to check in for the delayed first leg. The checjkin agent asked me about my checkin bag - take off at Dubai or leave checked through. I didn't fancy having my backpack along with a case stuck in an airport for 15 hours so I said check it through. Flight leaves 3 hrs late, as expected and lands in Dubai. I find emirates reps standing at the gates asking passengers with connections to approach. I then find out that I am entitled to a hotel voucher, transport to the hotel, and meals at the hotel. It is an emirates hotel. All very organised. I am given my next boarding pass, a voucher for transport and accommodation and directed to i 3 to wait for shouttle. staff tell me to sit at exit 3 for a few minutes and about 20 minutes later I am standing in the hotel bedroom. Luch is in an hour, which I enjoy. It is a buffet with quite good food. Later I go on a 2 hour city tour for 30 Euro - from hotel and back. then a nap and later dinner. All paid for. Shuttle later to airport and early checkin - as is normal for emirates. The reschedule connection itself was a bore as it had a stopover in BKK which lengthened the return to HK. All in all, it was a very well organised approach by Emirates and their ground staff. I would have given them 10 out of 10, but the lack of communication from online help (I would have been less pissed off if I kew I was getting a hotel) and their checkin desk (I would have not checked my case through if I had known I had a hotel). Also, I find their hostesses are trained to be smiley but are not particularly nice people. So, a couple of points deducted.",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10711,Delta Rocks,Great flight. Great seats. Great flight crew. Flight was on schedule. I will definitely continue to fly Delta for most of my trips. GoGo WiFi worked great on this newer 737-900ER.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10712,Wheelchair access has been moved further away from TSA lines,"I often fly from Detroit to Boston and use wheelchairs since the flights usually leave from the furthest gates. Recently, the wheelchair pick -up was moved from very near the check in to the furthest away one could get from the check-in (one almost needed a wheelchair to reach it!). Who thought up this crazy maneuver?",Delta,trip_advisor,['NA']
10713,I Had A Good Flight,"After I booked our first trip with Frontier I read all of the horrible reviews posted online so I was really nervous about travelling with them. I generally fly out of the country a couple times a year but w/Covid we are limited and decided to take a quick trip to Colorado. We didn't have any trouble with either of our flights, both arrived and departed on time, the staff was fine, and we got what I expected for a cheap airline. The seats are small and uncomfortable, they don't have tv's or entertainment, and they charge for water and snacks, very similar to other discount airlines I have traveled with. With Covid going on I was surprised that the planes were full but they did take our temps. and require masks at all times. You're going to get what you pay for with this airline and I wouldn't personally use them for a flight longer than 2-3 hours. Their bag fees are high and check their change/cancel fees too because they are ridiculous so either be sure about your plans or look into travel insurance. Even with the bag fees they were still cheaper than the other airlines in my area offering a direct flight to Denver. I would consider using them again.",FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability']"
10714,Beware Premium Select,"Purchased Premium Select thru Delta website, be aware Delta “partners” with Air France for the CDG to Rome component of this journey with the seating being basic economy NOT Premium Select. This is deceptive and unsatisfactory. Contacted Delta during the trip for resolution to no avail. Messaging customer service is an absolute waste of time with the responses given barely coherent.",Delta,trip_advisor,"['Assurance', 'Empathy']"
10715,"I will NEVER, EVER, EVER fly with Avianca again.Crap service and rude staff on all the flights.","On 11th November 2018 I was supposed to fly from London to Cusco with a 3hrs stop by in Bogota. Only when I arrived at Heathrow airport on the 11th I found out that my flight was cancelled. No emails sent, no text, nothing. This was communicated to us with a poorly written flyer that some hostesses were handing out at the airport (see picture). The new flight was rescheduled for the following day at 6pm. The staff at the airport was extremely rude and not caring at all about the passengers distressed but only about making sure that everyone went away from the airport. I had to reschedule few tours ending with loss of money. With my new flight I had to wait 6hrs in Bogota instead of 3hrs. Big difference. When I arrived at the Bogota airport on the 12th at midnight,I went straight to the VIP lounge, hoping to be let in as ""compensation"" for the inconvenience caused. This didn't happened. The hostess at the reception called Laura O. simply refused me in without even making the effort to call a manager to discuss the situation. She actually looked really careless. Really rude and unprofessional. So I had to wait 6hrs sitting on the plastic chairs of the airport. If that was not enough, on my flight back to London I had water dripping on me from the aircon above me. When I highlighted this to the Stuart he poorly dried the wet area and said ""now it's ok"". No even an apology and I had to ask for some tissues to dry myself. After 10 minutes the water started dripping again and when he finally realised that drying the area was not enough he offered to change my sit to a middle sit...I was sitting by the window and I paid to chose that sit. No business class was offered to me even though there were few spots available. I've obviously refused and ended up having to dry the dripping every now and then for an over 9hrs flight. I travel quiet often and I can say that this is the worst airlines ever. The customer service that low-cost companies provide is much more elevated then this crap airlines. I will advise to pay a bit more but have a better service then this. Shame on you Avianca to even dare charging so much money for your tickets. And I don't even want to talk about the food...hospitals meals are much more refined than the food they serve. A big disappointment on many levels. Never again.",Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
10716,Comfort Plus is worth it!,Recently I took the 10 hour flight from Frankfurt to Atlanta! Whew! The Comfort Plus searing made a huge difference on this flight. I had more than just adequate room. The amenities were very pleasing and the food was excellent. I will always fly Comfort Plus in Delta Airlines!,Delta,trip_advisor,['Tangibles']
10717,Avoid this airline at all cost!!!!,Every time we fly frontier they find a new way to screw us over. This time we went to check in and they gave us seats pretty spread out. They want to force us into purchasing our seats next to each-other (an additional $70 for the two of us). This air line is rotten and honestly makes my blood boil. Don’t fly with them if you have another option. They’re absolutely terrible all the way around.,FrontierAirlines,trip_advisor,['Responsiveness']
10718,Worst airline,"Booked a non stop flight from Miami to Barranquilla, Colombia and they cancelled the flight and sent me an email that my flight changed with one stop in Bogota with terrible hours and the return is 10 hours. I asked for a refund as i bought refundable tickets and they are asking for bank statement which I never heard of that in my life for a refund. They have all my credit card information and the invoice, all they have to do is refund the amount they owe me. I have to dispute the charge through my credit card and get my money back that way. Horrible experience and a terrible customer service all around. I don’t understand how they are still in business. Don’t ever book a flight with AVIANCA!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10719,A Bit Fustrating,"Full flight. Attendants at the gate must have mentioned any number of times that the flight was full and that you were only allowed 1 roll-away and 1 item that fit underneath the seats. They asked for volunteers to check bags at no charge. Problem was this. They did NOTHING to enforce the rule as customers boarded. MANY, MANY people boarded with 2 rollaways each and/or second items that did not fit under the seat, understandably avoiding the check bag fees The overhead storage quickly became an issues as they were taken up by the first who boarded. Why bother with any announcements if you don't enforce.",JetBlue,trip_advisor,['Responsiveness']
10720,Average,As common with many service airlines have lost their enthusiasm to make the trip more pleasant for the passengers. There is less courtesy and service is more abrupt. Less pleasant interaction between crew and passenger in comparison with Asian airlines.,AirCanada,trip_advisor,['Assurance']
10721,Fly with Emirates,"One of the best airline company in the world Friendly staff, flight on time, amazing in flight entertainments large seats area. Only the food not as per expectations",Emirates,trip_advisor,"['Tangibles', 'Reliability']"
10722,Fab staff,"First time with emirates, Glasgow / Dubai and Dubai to Ho Chi min. Excellent from start to finish, staff are very very competent in all they do. Complimentary water and drinks, choice of main courses were a bonus.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10723,First Class service is DESPICABLE!,"I understand the various airlines cutting food and beverage service while they got their footing and adjusted to COVID, but eight months later and Delta still not offering anything more than an inexpensive “snack box” in First Class is nothing short of a RIP OFF! Delta may want to look at the way JetBlue does business. Even during the height of COVID, JetBlue provided much better food service than Delta does currently! What is even more disgraceful is Delta has not slashed their prices for First Class travel. Basically, the only thing First Class customers are getting over Coach is a seat that’s a little wider with slightly more recline. Get your act together Delta!",Delta,trip_advisor,['Tangibles']
10724,consistant,"On time and friendly attendants. Great tv/movie options too! I purchased extra leg room which was nice not needed but if your tall, its a good idea",JetBlue,trip_advisor,['Tangibles']
10725,never use this airline again,ill never fly this airline again. there is a seat and bag fee including backpacks $100 per bag. for what i spent on a round trip i could have had first class with another airline,SpiritAir,trip_advisor,['Responsiveness']
10726,Great value Airline,"First time flying with this airline. Pleasantly surprised and would highly recommend. Good prices, great employees, very clean airplane. I downloaded the app on my phone to make it easier to keep track of flights, check-in, etc. Looking forward to flying with this airline again!",Allegiant,trip_advisor,['Assurance']
10727,Delta Comfort Plus Option,"I really thought the comfort + option was worth the price. Excellent leg room, great movie screens, premium snacks and ear buds, great luggage compartments, preferred boarding, etc were worth the additional cost!",Delta,trip_advisor,['Tangibles']
10728,Awesome airline,"Great flight, awesome service and you get to pick your seat. 2 bags for free, just wish they flew from more airports.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
10729,A long flight was very pleasant on the 380,"Flight left and arrived on time, entertainment was diverse and interesting, food and beverages along with thee service was very good.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
10730,cabin crew,excellent food and flight and the cabin crew was friendly and polite and wanted to thank the Emirates cabin crew team. I would come and fly with you again for 100% thanks again .,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10731,Trip home from Wedding/Honeymoon,"We booked our flights on Expedia so we flew Copa to Punta Cana and JetBlue home. I was super worried about flying Copa(had never heard of it and then heard it was a ""budget Airline"" and excited to fly JetBlue (had heard good things in the past and never flown it) Copa surpassed JetBlue in every category possible!! All of the things Copa gave for free JetBlue charged for. Headphones, checked bag, food... We did not get a pillow or blanket but they were offering them for purchase?! I fly a couple of times a year and I have never heard of them charging for a pillow/blanket and majority of them handout headphones for free. Our first flight was delayed over an hour which wasn't a huge deal because we had a 3 hr 30 min layover in Ft. Lauderdale. Our second flight got delayed 20 min when we got in and then just kept getting delayed. Our only explanation was the weather above us that the plane could not land and got detoured to Fort Myers. Okay great, except all of the other flights were going in and out no issues. They actually even brought in a flight from San Francisco to our gate. We waited for almost 4 hours! Which turned our travel time into 16 hours. We didn't ask for anything but should've the employees were all super rude and unpleasant. Coming from Punta Cana where people make far less money and are all super friendly and helpful then welcome back to the US all of the airport employees are rude and miserable. Won't fly JetBlue again.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
10732,Delayed flight,Why would Delta allow a plane to be boarded knowing that the flight is Delayed? Boarding was delayed and then once on the plane asked to sit in the plane for another hour. Why would we have to sit in the plane uncomfortable listening to kids cry cramped. I could of sat in the airport. Very disappointed in Delta.,Delta,trip_advisor,['Responsiveness']
10733,"Never flying with them again- delays, extra costs, broken and delayed Bags","Flight delayed. Forced half the flight to check carry on bags. Ruined my Carry On. Many people had to wait over an hour for bags. Delay forced me to take a $75 uber, rather than the $2 public transit (which was closed by the time we landed). Not flying again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10734,"On time, good customer service","The flight was on time, we were seated quickly, and the flight was without incident. I did notice some people bringing on carry-ons larger than stipulated, though.",Allegiant,trip_advisor,['Reliability']
10735,I regret to travel terrible Air Canada Airport Service - Paris ,"Our flight to Amsterdam was cancelled which had connection from Munich, we have landed at Paris, there everything started. The Air Canada crew do not speak English, they did not inform or update us what we supposed to do. In the end of the day after 7 hours waiting in a huge line the manager Alexandre told us to find our own transportation and send the invoices for the compensation. For some passengers they have provided food and accommodation but most of us they just send away and giving us wrong information that there are no flights for the day and day after. Once in a lifetime experience- terrible customer service. Under Air Canada standards. We arrived our final destination after 24 hours than it was planned. The crew was not competent and unable to help in any manner. I regret to travel !!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10736,Five Out of Five Late Flights,"I have flown with United five times to Miami, Chicago, San Francisco, Phoenix, and Newark. Every single flight, including layovers, have been delayed by an hour or more, which caused me to miss my connection in Denver when going to Chicago. The longest delay that I have experienced with United was about six hours, two of which were waited out on the taxiway. Most United planes do not have in-flight entertainment and the seats are very small. I flew a red eye to Newark for a work conference in a full flight and had to sit with my knees slightly towards the tray table. because I could not fit my legs in a regular sitting position, mind you I'm about six feet tall. I only have flown with United because of my work, but would not recommend it to anyone.",United,trip_advisor,"['Reliability', 'Tangibles']"
10737,Terrible food in Business Class,"We flew on August 9, 2019, from Houston to Dubai, then from Dubai to Johannesburg, South Africa two days later. We retuned on Emirates on August 21. The food in Business Class was terrible. Some of it was uneatable. I don't know if the food quality is a recent occurrence. No airline food is great; however, Emirates' food on these flights was substandard.",Emirates,trip_advisor,['Tangibles']
10738,Totally deltas fault - no pilots for flight ,I am diamond medallion with delta and have always bragged about their service ...until 2/13/2020 ! I have to fly from Gsp to phl to pick up my 6 yr old grand daughter and fly her directly back to Charlotte for visitation reasons. I allow at least 3hrs in between flights. I have done this many many times with no problem on feb 13 my first flight was delayed due to no pilots available on delta which delayed 2 1/2 hrs causing me to miss my connection from Atlanta to Philly. Therefore missing my 5 pm American flight to Charlotte. I lost 558 dollars because we couldn’t make it. On top of that we had to be rebooked with delta (was not American Airlines fault) to Raleigh 3 hrs from our original destination Delta charged me 43000 miles to book my grand daughters flight and 278 dollars to book my flight. Then we had to get rental Car in Raleigh and drive the 3 hrs It was totally deltas fault. Not weather not mechanical but no pilots!!! It is early enough in the year for me to switch to another airline to make loyalty status. I am soooo disappointed !!!,Delta,trip_advisor,['Responsiveness']
10739,Excellent Service and Smooth Fly,"The service and cleanness at the airport, gate, and the aircraft was excellent. Despite the long line, the check-in was quiet and efficient. Food and entertainment aboard was very good with a great selection. Passengers were following the rules re: masks.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10740,My Go To Airline!,Out of the US carriers this is my favorite. We have many miles on United but only use them to upgrade. Yes their fares have increased but when we add in the two free bags and $95.00 per dog verses $125.00 on United sans the booking hassle it’s golden. We have also focused on their credit card and have enjoyed free companion status for the past two years. Pay attention when they have sign up bonuses.,SouthWest,trip_advisor,['Assurance']
10741,Robert,"Horrible experience. Took from bizness class to econom class. Put in a different places kids and parents. It is happening not the first time. Paying for the first class, flying with econom, noone care.",United,trip_advisor,['Responsiveness']
10742,Deixei minha carteira no assento e quiseram me atender.,"Assim pense numa companhia ruim, mas tem que melhorar muito para ser ruim. Até copo de água é paga. Os assentos não reclinam, e o encosto é para frente, sem noção mesmo. O espaço mínimo eu que tenho 1,70 com 68kg entro apertado e com dificuldade. E o pior não tem atendimento humanizado. Minha esposa machucou o pé no aeroporto na ida e teve que ir ao hospital e depois usar bota ortopédica, além de recusarem a ceder uma cadeira de roda, pedimos um assento vago ao lado e não se importaram. Tanto na ida quanto na volta tinham assentos vagos. O descaso é tanto que nem direito ao acesso prioritário por lei quiseram oferecer. E não para aí, em Punta Cana, uma supervisora da Avianca não queria deixar minha esposa embarcar de volta por causa da bota ortopédica! E como não teve NENHUM respeito e atendimento, deixar a carteira no avião com certeza foi sem noção da minha parte. Até tentei, implorei mas todos do setor de bagagens extraviados e perdas desligavam na minha cara, por fim, mesmo sabendo que o avião estava na pista ainda não consegui falar com ninguém. Já que o guichê de ""atendimento"" só funciona a partir das 14h.",Avianca,trip_advisor,['Empathy']
10743,"TERMINAL D - DECEMBER 25, 2020 - Worst Flying Experience - Worst airline in the World.","TERMINAL D - DECEMBER 25, 2020 - Worst Flying Experience - Worst airline in the World. I booked with Spirit with 1 stop round trip. First, this airline has no protocol on the current pandemic we are facing. Although they recommend wearing a mask in the airplane, the flights are overbooked and boarding off the plane is as if COVID doesn’t exist. Everybody was on top of each other breathing and coughing. Second, they have no clue as to what Customer Service is. They are rude, careless and unprofessional. Close to the fly out date they made tremendous changes to my flight that they robbed me 2 whole days with the last minute flight change without any compensation for this entire awful situation. I came early enough for my 6:30 am flight to FTLL with connection Cali – Colombia; I couldn't understand why my information at the kiosk kept saying see Agent, I went to the agent just to find out my morning flight was cancelled, and I was booked into another flight in the afternoon 3:30 pm flight, and my connection moved a day later, meaning I have to do a 25 hours layover at the FTLL airport. This new flight was delayed couple of times, Finally we (all guests) boarding the airplane and sat on the plane for about an hour ready for take off but we were told that the TSA didn’t give them permission to take off, then the flight attendants told us to get all baggage items and exit the plane. Minutes after we got off the plane; we were told our flight won’t be leaving until 8:00 pm and we had an option to change the flight until the next day; finally this flight was cancelled around 6:00 pm. I had scheduled to next morning flight. With all these changes Spirit made I had to spend money in transportation and food that spirit did not compensate me for it, Spirit Customer Care said they have nothing to do with this last minutes changes. On our way back they kept us inside the plane for about an hour which placed us behind in catching our connecting flight in Ft. Lauderdale to our final destination in New York. When we told them we had a connecting flight, they told us don’t worries you will still make the connecting flight. We arrived in Ft. Lauderdale around 6:30 pm, and the connecting flight leaves at 8:25pm. Now we have to get off the plane and they made us wait on line more than haft of hour before we go through emigration point. Now pick up our bags; re-checking our bags in and then go to the gate to catch this connecting flight that was NOT POSSIBLE. We missed our connecting flight to New York; Spirit then booked me another flight from Ft. Lauderdale to New York at 8:25 pm next day; this mean at 25 hours layover where I had to spend more money in transportation, food and hotel which one more time Spirit has nothing to do with my situation and I never got any compensation for this extra money I had to spend.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10744,Good Luck trying to get a refund,"Flight was cancelled from FLL to ISP over 3 months ago, due to a mechanical problem. Frontier airlines then handed out a form that stated we could rebook flight on another carrier, and receive reimbursement for up to $400 per person. My wife and myself rebooked JetBlue for a total of $516.50 - well below the $400 per person price. I filled out a refund request, and waited, and waited. Finally after 4-5 weeks went by, I contacted Frontier and was told that my refund request had been ""approved and processed"". Then I waited and waited some more. I continued to contact them again, and was always given the same line- my request had been"" approved and processed"". FINALLY after almost three months I received a check, and deposited same in the bank. Guess what I received today in the mail? A letter from my bank stating Frontier had placed a stop payment on the check. In addition my bank charged me a $15 returned check fee. Yes, Frontier offers cheap flights. HOWEVER, just like many of their flights are delayed and cancelled, the same applies to their administrative/ refund department. DELAYED AND CANCELLED! I will be reporting the above to both the F.A.A as well as the F.T.C. You have been forewarned.",FrontierAirlines,trip_advisor,['Reliability']
10745,"Worst airline ever, passengers abuse","Worst experience ever, flight keep getting delay, the delay was for 5 hrs, I was supposed to leave Miami at 8pm the airplane took off at 1 am, no rain, no trouble , the airport was empty all the flights went but ours. I arrive at New York at 3 am , they don’t allow you to have carry on luggage and make you pay to put it down and then they took 1 hr to bring the luggage out, again we were the only flight in the airport. Customer service is so bad, they be one of those ladies who seat there and do nothing and tell you , I can’t do anything, I was taking the taxi home at 4:15 am Something that should have last maximum 3 or 4 hrs door to door became almost 12 hrs . Disgusting is passenger abuse",JetBlue,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10746,Good as always,"Emirates airline is always delivering on their promise of good service and safety. Entertainment system onboard is unmatched, hard to get board on Emirates flight.",Emirates,trip_advisor,['Tangibles']
10747,AC Rouge to Athens from Toronto,"We recently flew from Toronto to Athens on an Air Canada Rouge flight . I did not realize it was a Rouge flight until it was too late !! Seating - very tight Amenities - none - no personal screens - Air Canada wifi did not work on either flight ( going and coming back ) Cabin - freezing cold even when we asked to have it turned down Food- all air plane food sucks - so I will be neutral and say I didn’t eat it, hence eat at your own risk. If I had know in advance I would have paid extra for a regular Air Canada flight . I booked using Aeroplan points and did not pay attention. Rating 1.5 max ( for a long flight never again )",AirCanada,trip_advisor,['Tangibles']
10748,"Great, but there's scope of improvement","Great flight as always, but food can be improved.... it was not that great this time. Content on ICE was great and was on time..",Emirates,trip_advisor,['Tangibles']
10749,Horrible ,"The service in the flight was unprofessional as we had to have a talk with the in flight Manager. We were traveling with our 4 year old and one and a half year old children on our way back to Chicago we had them sleeping on the seats. There was a sheet we used to extend the length of the seat so they can somewhat sleep ok. My toddler was sick and they both were sleeping one of the air hostess saw them sleeping comfortably and as soon as she saw this she told us that it has to come off and we have to wake the children up. We told her that there is no turbulence or anything at the time and I am vigilantly watching them. She went and go her Manager and they both said the same thing, we told them how rude and inconsiderate their actions are but they kept arguing about safety which has no grounds because at this point for them it was about their pride and wanted us to remove it. The manager came back and told me that he talked to the captain and I am to remove it immediately.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
10750,Some Updates Would be NICE!!,"This airline is TERRIBLE!! No updates, just delays and the lady (God bless her) at the desk as yet to make any announcements. The app and the board at the airport don't match departure times. I paid over $400 for this flight. And I won't mind the delay, if Spirit would just me what us going on!! Save yourself the hassle, get another airline, you'll get home sooner and with reliable updates. Negative stars!!!",SpiritAir,trip_advisor,['Responsiveness']
10751,Horrible ,"Horrible all around, from ridiculous fess to crap customer service. I will never fly with them again.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10752,Low cost airline at regular prices,"Avianca is a Ryanair kind low cost earline at regular prices. I flew from NYC to SCL in two legs (passing through Bogota). They first complained about my checked suitcase saying it was too big while I have never had issues with it. Then, the seating was absolutely awful, with basic seats that do not recline (which for an overnight trip and the price of the flight should be forbidden). They use the same single-aisle aircrafts that I use to fly domestically in my home country to fly international. All very amateur-ish. Needless to say service onboard is all paid (even for a 10h total flight) and super expensive. Will never do it again, not worth the money, you can pay a bit more for Latam and comfort will be way better.",Avianca,trip_advisor,['Tangibles']
10753,THE WORST AIRLINES WITH THE WORST CUSTOMER SERVICE,"This is absolutely unacceptable. I have lied to be a supervisor at United, I have been hung up on by a Supervisor at United, and I have not received my refund of $2,900.00 even though it was promised to me. Julie Clogrove and Hal from the Refund Department provided me with the absolute WORST customer service I have ever experienced. I was calm and kinds through all my communication to United. I spend over 7 hours on the phone only to be transferred to Hal (a supervisor from the Refund Department) so that he could say one sentence to me and hang up immediately while I was still responding to him.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10754,Flights,We were trying to get home our flights got cancelled and we couldn’t get Home frontier never offered to put us in hotel or anything we Get our refund back in 7 days but that won’t do us any good. I can’t believe how they treat people,FrontierAirlines,trip_advisor,['Responsiveness']
10755,Improving,"While we fly United often since it it the dominant airline in our state and have had many barely satisfactory experiences we are plaesed that the airlineis showing some improvement in cusotmer service and staff attitude. Meals still leave much to be desired,",United,trip_advisor,['Assurance']
10756,"Efficient, friendly","Friendly, efficient staff. The flight going to Reno had stewards with great senses of humor which always makes a flight more pleasurable . The flight home encountered bad weather, but the pilot did an excellent job flying around it.",SouthWest,trip_advisor,['Assurance']
10757,Delta A350 & A330 planes,We flew the A350 from Atlanta to Paris. I was in 6J. The seat felt confining to me and having a door to close just made it worse. The FA's were super. Food & service was top notch. On the return flight we were on an A 330 from Paris to Detroit. It was the older herring bone seat pattern. I like it a lot better than the suite. Service by the FA's was top notch. The lounges were nice. Will fly Delta again just try for the older seats.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
10758,AEC = Atención Entretenimiento Cumplimiento.,Pienso que estas son tres características principales de esta aerolínea y que han estado presentes en todos los vuelos en que he participado.,Avianca,trip_advisor,['Assurance']
10759,Thank you for being considerate,"I am on the way to the airport, checked in, checked bag paid for when I receive a message that the ITB show in Berlin (why I am going) has been cancelled due to Covid -19. I arrive at the gate with my story, the agent does not hesitate to create an open ticket that I can use for future travel. I have since booked two additional flights and will use my credit to get back to Europe when things return to normal. Thank you for the no-hassle accommodation.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10760,"Comfortable Seats, Good Service",Our trip was uneventful but we really appreciated the extra room afforded us in Premium Economy. We also appreciated that unlike in the 737’s there were an adequate number of washrooms and enough room to actually use them.,AirCanada,trip_advisor,['Tangibles']
10761,The service and food have really declined since COVID,"I used to rave about this airline. Now the service is poor, the staff are really unhelpful and the food is incredibly poor. If you have a nut allergy forget it. It’s fundamentally dangerous for an airline to operate this way. They don’t have a clue what food they are serving. My other half is vegan and they couldn’t do a basic tea because they don’t have dairy alternatives. Sorry Emirates but after years of flying with you guys you’re now at the bottom of the list. Qatar Airways are beating you hands down!",Emirates,trip_advisor,['Responsiveness']
10762,Worst airline EVER,"The worst company ever! We were to fly out on Thursday evening at 8:30. Bad snow storm-not Allegiant’s fault but they didn’t say the flight was rescheduled until after 11:00PM. Then, airlines need 10 hours to rest but our flight wasn’t rescheduled until 3:10 on Friday. I go to check in online and me and my husband are no longer sitting next to each other-a “privilege” I payed extra for-so I had to pay AGAIN for us to be next to each other! So we get to the airport on Friday, 2 hours early and we board the plane at 2:30. So here it is 4:08 we are still sitting on the plane. No offers of soda or water, no snacks, nothing! We have missed a night of hotels-no reimbursements-and an entire day in Vegas out of 3 is gone (really??? no free snacks or anything on the plane we have been sitting on for 1.5 hours!) I flew Delta this past summer and ordered a snack. They didn’t have what I ordered and the attendant comped my alcoholic beverage-that’s customer service. This airline is a joke! Well I did just get a free cup of luke-warm water. Hopefully I don’t have to lose $350.00 worth of show tickets tonight. This is the worst. Will not do this ever again!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
10763,Never trust them. Don't do it.,"They lost our luggage the first day of our trip. Then they delayed our flight coming home by 2 hours, only to have is wait an additional 2 hours at our layover airport, then we get boarded after waiting another hour in the airport, and then they canceled the flight at 2am and said sorry. Fk this airline. Don't do it.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10764,IRRESPONSABLE,"Mi destino final era la ciudad de Panamá, hacíamos una escala de 1.15 en Bogota, días antes enviaron un correo comunicando un cambio de horario a la salida de Lima de solo 4 minutos el vuelo salia a las 08.07 por lo tanto teníamos que estar en el aeropuerto a las 4.50, cual no seria nuestra sorpresa al revisar el correo que había un comunicación de Avianca enviada a las 23.55 pm. cambiándonos la hora de coneccion, de en lugar de ser 12.30pm. seria a las 16.30 o sea 4 horas mas tarde, teníamos la movilidad contratada para las 14.30 para llevarnos directamente al Decameron que esta distante del aeropuerto de Tocumen como unas tres horas. En el aeropuerto de Lima nos confirmaron con papel impreso y todo que seguramente había habido una confusión porque a ellos en su pantalla no les figuraba ningún cambio de horario y que todo estaba en orden, al llegar a Bogota nos encontramos con que era cierto lo de la demora, el personal del counter no saben ni donde están parados no resolvieron nada y ni siquiera tuvieron la gentileza de ofrecer un refrigerio, nosotras debimos de haber llegado a Panamá a las 14.15 y llegamos a las 19.30. Felizmente en el Salón VIP de Bogota pudimos comunicarnos con Lima para hacer el cambio de hora del recojo, el caso es que llegamos al Resort 22.30 perdimos medio dia de hotel y AVIANCA tan tranquilos no hicieron NADA......PESIMA ATENCION Y TRATO AL PASAJERO",Avianca,trip_advisor,['Responsiveness']
10765,Going the way of the unfriendly skies,"Well I was previoulsy very impressed (despite the donnybrook of boarding) and wrote an excellent (5 star) review; enrolled in the credit card for mileage and looked forward to use of the airline for much of my travel. But, just like other carriers the lure to turn to profit over service was too great. Image my sense of betrayal when they announced discontinuing service to Newark in favor of LaGuardia. with the worst on-time record and the worst traffic jams. It basically precluded my (ever) use of southwestern. The reason for change: ""not enough profit""? Really? What's next adding another 4 rows? pay toilets? Bigger CEO bonuses? Boo to you>",SouthWest,trip_advisor,['Responsiveness']
10766,What a flight,"We were booked with Virgin from LHR to LAX in Premium Economy. The service and seating were fabulous. LAX to OGG was booked as a co share with Delta and Oh my goodness what a contrast. Cabin crew - there was on chap who was absolutely lovely - friendly, chatty and generally attentive, sadly the rest were complete polar opposites. The seating was so uncomfortable and very narrow. On a planned 6 hr flight we were given a few beverages and a couple of snacks. They were nice snacks, don’t get me wrong but a proper brunch would have been nicer. Overall will never fly Delta again - our experience was not what I would call Comfort+. Not even comfort",Delta,trip_advisor,['Responsiveness']
10767,Unexplained Seat Changes,"Noticed several days before scheduled flight that seat I had selected in economy plus while making the original reservation was purged from system. Attempted to call customer service but was required to leave a call back number due to heavy call volume. An hour later I wad contacted by a Customer Service Representative (CSR). I explained that I was traveling with my wife and had paid for the seats I had chosen for extra leg room. My wife's original seat upgrade was still in the system but mine was not. The CSR suggested moving me to a seat one row behind my wife's seat that was not extra leg room. Fortunately, I was logged into the United website and noticed that there were still two seats left that were together one row forward with extra leg room. I basically did the CSR's job since I did not want to sit separate from my wife. The CSR stated he would refund the $150.00 I paid for the seat upgrades for the inconvenience of being inexplicably bumped from my seat. Today, as I was checking in for the flight, I noticed that my wife and I had been bumped from our extra leg room seats once again on the same flight. This time we were separated by a row and on opposite sides of the aircraft in middle seats at the rear. After calling United to speak to a CSR, I was required to hold for 40 minutes. When I spoke to the CSR he said the plane was full and no other seats were available. Once again, it was promised that I would be receiving a seat refund in 7 to 14 days. No explanation was provided as to why I would be bumped from side by side extra leg room seats with my wife in the center of the aircraft to split middlegbb row seats at the rear of the plane. Wasted a total of over 2 hours of time dealing with this issue twice after I had selected and paid for specific seats at the time of the reservation. No offer of any kind to compensate me for the inconvenience. Absolutely unacceptable. Will not be choosing United again for travel plans unless they can rectify their reservation system to address this issue. Very unprofessional!",United,trip_advisor,['Responsiveness']
10768,United most unreliable and unhelpful,"Delayed because of mechanical issues, then diverted to another airport with no connecting flights, not willing to upgrade to keys to Auckland when all others are booked so we will miss 6 days of our vacation. .",United,trip_advisor,['Reliability']
10769,Pésima Comida.,"En general el vuelo fue bueno, en los tiempos esperados, la tripulación muy amable con los pasajeros, pero la comida en el vuelo, considerando cenas y almuerzo, pésimo servicio.",Avianca,trip_advisor,['Tangibles']
10770,Holiday Travel Jax <=> Cincy,Flight was on-time. We took a late departure and early departure to save money and Plane was clean and roomy for basic service. We pre-paid for a bag. Used the Allegiant App to check-in,Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
10771,Renee Harvey,"So the initial check in took 30 minutes because when they changed my reservation from the original booking they left out pertinent information. So the counter agent had to create from scratch which delayed TSA , almost missed the flight. I paid 70 for the checked bag, took my carry on. Flew to Orlando and then Atlanta. Stayed the night in Atlanta. No bag to check so we went through TSA. Get to gate and the very distraught employee charges me 79 for my carry on. Leaving Atlanta to Fort Lauderdale. Gate change but not uncommon. I just didn't get notified i checked online myself. Get settled in for departure. Leave with no problems. Get to Jamaica and the flipping luggage is STILL IN FORT LAUDERDALE. I had to create a claim and my first day was full of delays, delayed transfer to hotel for prepaid transport. The people here were gracious enough to just reschedule. So my thing is IF SPIRIT is frequently leaving luggage to evenly distribute weight due to overbooked fights, find another plan because this approach delays life events like weddings or you may have a person who has medical needs packed in the luggage and if i am charged for my luggage I expect to get my luggage in a timely manner. Not wait on hold in my hotel. I could have saved money to stay at home to wait.",SpiritAir,trip_advisor,['Responsiveness']
10772,Jet Blue is no longer great,"This used to be a great airline but sadly it is just bad. feels like a bus. Mint their expensive premier service is no longer good. Flight attendants are rude & unfriendly. Planes are old & dirty. During the flight the bathroom got so filthy it looked like part of a homeless camp. why can’t they clean it up a little during the flight. Food is ok. Flight attendants just have no hospitality of professionalism. This once was a great airline but they are now no better than any other low budget airline. when the plane ran into turbulence the attendants announcement to sit down & buckle up was so scary ,it’s like they were in a panic all of a sudden.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
10773,Keines Falls buchen! ,"Nachdem der Flug wegen Corona gestrichen wurde, Kämpfe ich seit einem halben Jahr um eine Rückerstattung. Keines Falls dort buchen. Service ist mangelhaft und die Internetseite, sowie die Anträge funktionieren nicht vernünftig.",Avianca,trip_advisor,['Responsiveness']
10774,Canceled my Flight without Notification,"I booked a flight with AirCanada from Las Vegas to Australia for February 2021 (post Covid-19, fingers crossed). However, about a week later, I realized they refunded my ticket. A few weeks later, I still have never received an email, call, or letter notifying me that my trip was cancelled. If I didn't notice it on my bank statement, I would still believe I am going on an amazing trip.",AirCanada,trip_advisor,['Responsiveness']
10775,Enjoyable trip,We had a most enjoyable trip home. We were well cared for by Emirates. The trip between flights in Dubai was a challenge. However we were transferred to our 2nd flight by electric vehicle. On the long flight home we enjoyed the movies available to us and we enjoyed being able to sit in the lounge. When not wanting to sleep you can chat to the staff and other passengers in the lounge. The meals and drinks were very good. This arrangement makes travel very agreeable and you arrive home in good shape.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10776,Didn’t expect this!,"I flew on this budget airline for a girls’ trip. I didn’t expect so much legroom and seat room. I didn’t expect to have such attentive professionals on board. I knew that any food or drink served would be extra cost, so I took my own with me. It was a very enjoyable flight and I wouldn’t hesitate to use Allegiant again.",Allegiant,trip_advisor,['Tangibles']
10777,Terrible Experience,"My recent experience with Air Canada has left me absolutely livid and incredibly disappointed. Let me tell you, it was a complete disaster from start to finish. I encountered endless delays, missed connections, and zero support from the airline. Air Canada, you should be ashamed of yourselves! First off, the departure delay of a whopping 2.5 hours due to maintenance issues was just the beginning of the nightmare. Did they bother to keep us informed? No way! We were left clueless and frustrated, wondering what the heck was going on. Communication? Forget about it! And guess what? Thanks to that delay, I missed my connecting flights. Did Air Canada lift a finger to help? Nope, not a chance! They had zero contingency plans in place, leaving us stranded and scrambling to figure out what to do next. It's like they don't give a damn about their passengers! As if that wasn't bad enough, I ended up reaching my final destination more than 24 hours later than planned. Can you imagine the inconvenience? Missed appointments, wasted time, and extra expenses on accommodation—all because Air Canada couldn't get their act together. Unbelievable! But wait, it gets even better. When I reached out to Air Canada for compensation, they had the audacity to brush me off, claiming that the departure delay was less than 3 hours. Are they kidding me? Compensation should be based on the arrival delay, and mine was way beyond the acceptable limit. It's a complete slap in the face to their customers! Air Canada, it's clear that you couldn't care less about your passengers' well-being. Your lack of communication, utter disregard for providing support during disruptions, and refusal to offer proper compensation have left me absolutely fuming. You need a serious wake-up call! I strongly urge anyone considering flying with Air Canada to think twice. Their customer service is a joke, their support during delays is non-existent, and their compensation policy is a sham. Save yourself the headache and choose an airline that actually gives a damn about their passengers.",AirCanada,trip_advisor,['Responsiveness']
10778,"Horrible customer service, don’t bother calling.","I had a flight cancelled in October by Frontier and was issued a $100 voucher. In teeny tiny print it said to be used within 90 days but wouldn’t you know, around the 90-day mark is when they were cancelling flights left and right because of Covid staffing shortages. They refused to expend or reissue a voucher even though it was completely their fault the flight was cancelled. If you do happen to call customer service be sure to put aside an hour of your time to be on hold.",FrontierAirlines,trip_advisor,['Responsiveness']
10779,False advertising,"I’m frustrated because this is THIRD time I’ve had issues with frontier. I’m very forgiving and figured it was due to COVID. However this time I am completly over them and will never recommend or use frontier again. Purchasing the flight I chose the PM flights and I had screenshots choosing this option to send as a gift to my brother and ensure I had the correct dates/timing. After choosing, they made me choose again, which I did, screenshot also. Then they still managed to change it at the checkout. I am BEYOND angry and when I spoke to rep he knew exactly what I was talking about and tried waive the change fees but ended up with a completly higher rate for the tickets because I didn’t notice till now. I am so frustrated because now I must cancel reservations and change everything since we’re leaving 12 hours earlier than planned. I understand it’s my fault for not triple checking, but I shouldn’t have to check and check and check and check to trust that they weren’t trying to scam me. I literally will never trust frontier or recommend it to anyone again",FrontierAirlines,trip_advisor,['Responsiveness']
10780,Superb!,"Good seating, very comfortable. Pleasant crew, excellent food & good selection of movies. Best long-haul in a long time! Aldo, Toronto airport was easy to get through..in a taxi 30 mins after touchdown!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
10781,Poca variedad,"Si bien el vuelo fue bueno, no tenian variedad de comidas para todos, llegaba un momento que un tipo de comida se acababa y si o si debias comer el restante, al comienzo del vuelo esperé 15 minutos un vaso se agua porque supuestamente no se podian mover en el despegue siendo que mientras servian champagne en primera clase",Avianca,trip_advisor,['NA']
10782,My carry on was taken but returned but i  cannot get it,My carry on was taken on accident and the person got in contact with me.So no problem right.WRONG!Delta will not send my bag back to me.The person got their bag back and turned my bag into the Airport.They will not send it to me!I cannot even drive my vehicle.What an absolute mess!never flying delta again!,Delta,trip_advisor,['Responsiveness']
10783,Easy flight,Spirit was easy to fly. Tasks that can sometimes be troublesome such as obtaining the boarding pass and boarding the plane were quite simple. I understand each flight is different but it appears Spirit is overall an easy company to fly with.,SpiritAir,trip_advisor,['Responsiveness']
10784,Irresponsables Ineptos e irrespetuosos,"Tenia un viaje de Mendoza a Costa Rica pagado hace 3 meses y por decisiones de marketing suspendieron la ruta Mendoza Lima dejandome sin viaje... No atienden las llamadas telefonicas y cuando uno logra comunicarse no te dan ninguna solucion ni les importa los daños que han causado, te cambian los dias de viajes con vuelos de muchas mas conexiones y de una duracion muchisimo mayor, les solicite me cambien a otra aerolinea y no se hacen cargo. Una falta total de seriedad y de respeto para los usuarios, NO COMPREN NUNCA PASAJES POR AVIANCA!!!",Avianca,trip_advisor,['Responsiveness']
10785,The gift that keeps on giving,"My kids were part of the Christmas debacle flying on Christmas day when it all started. Southwest left them stranded in a airport and lost there bags. So we got all that figured out and i won'tget in to too many details. So we canceled our flight back and booked them on American Airlines which was more reliable. And now we're still not getting refunded our flight cost our bags are still lost and there's no way to get reimbursed for baggage. All southwest does is take you in circles and say yours bags are not lost there in Atlanta, which I know that because on there website it states lost bags go to Atlanta. A monkey could tell me that, which that's all the 1-800 number is good for. You have to email to get reimbursement which nobody responds back to.. So 2 weeks later and still the same mary go round of ""there bags are waiting to be shipped, there not lost sir there in Atlanta!"" Yeah ok, so kids clothes, eye glasses, contacts, retainers, shoes, jackets etc.. all out of pocket for me. Thanks southwest for being so helpful.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
10786,"Always on time, or better","Southwest has turned into my go to for all my last minute flights, and now I incorporate it into my first choice for planning my trips. They are always on time, and deliver on their service promise. This time however, the flight was earlier than anticipated, and crew made the best of it, by giving us local recommendations upon my request. I am happy that the flight was as smooth, and with a great crew at our service. This airline is really re-committing to customer service, and delivering.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10787,1ª vez,"Ainda não tinha viajado pela empresa, apesar de não ter conseguido comprar pelo site, tive excelente atendimento por telefone, pessoal muito atencioso",Avianca,trip_advisor,['Responsiveness']
10788,EXCELENTE,"Cuando vuelo a destinos en donde Avianca vaya, no lo pienso 2 veces pues nunca he tenido problemas en cuanto a puntualidad, equipaje, servicio a bordo, entre otros. Tienen aviones muy cómodos, limpios y con buen servicio. Lo recomiendo ampliamente.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
10789,Excellent Flight,"Good boarding, on time departure, got in 30 minutes early. Fine service in flight. Like the LIVE TV at the seat. The Delta Clubs were great... modern and spacious. The new club in FLL terminal is a great addition.",Delta,trip_advisor,['Tangibles']
10790,Prague to Dubai....interesting route,"Not a long flight and between the two of us we had three seats so room to stretch out a bit. Service was fine, a little rushed but staff very accommodating. Small issue with unruly kids but nothing hideous. Flight left on time and arrived on time. Prague airport relatively easy to negotiate and similar in Dubai, even at close to midnight.",Emirates,trip_advisor,['Assurance']
10791,Business Travel to E.K.,"I travel with Delta for two reasons: 1) They are almost always on time 2) Service is top shelf Delta flight crews not only are courteous and helpful to me, also to all who board their aircraft.",Delta,trip_advisor,['Assurance']
10792,BWI to Denver,We had an issue with the plane at the gate. There was a fuel leak. The captain and the crew kept us informed and our delay lasted one hour. They handled the situation very well.,SouthWest,trip_advisor,['Responsiveness']
10793,Spirit Sucks!!,Our flight was 2 hours late going to Pensacola and 2 hours late going back to Orlando a few days later.,SpiritAir,trip_advisor,['Reliability']
10794,"Refused to board my family as didn't have enough staff to clear the queue, then refused to pay for hotel","My family arrived in the queue 2.5 hours early, but still they refused to board them as there wasn't enough staff to get everyone on. So they gave the their bags back, booked them on the next day's flight and told them to pay for their own hotel. When we complained to Emirates they said they aren't liable for the airport, they only board whoever Stanstead gives them.",Emirates,trip_advisor,['Responsiveness']
10795,Confirmed booking cancelled and Looking for Refund,Well Last Month I did reservations from Delta airlines to Los Angeles From Delhi but due to unexpected Lockdown I had to cancel my flight and was looking for refund which was schedule to come within a week but I didn't get it and after contacting to customer service also I didn't get much response and saying they can't help me until 7 days to departure put my call down.So please be specific to customer responsibilities.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10796,Convince Me,"I need convinced that we should use JetBlue in the future. We live in Pittsburgh and have used JetBlue for 99% of our travels. December 2018, Pgh to Naussu. We missed our connection in Lauderdale by less than 10 min due to a mech problem in Pgh before we left. Eight people for our sons wedding at the Atlantis. Had to go to the Hard Rock Casino for four hours between flights. The wedding planner said she would have to make all kinds of changes that would cost us a little more. Jet Blue credited money to our ""bank"" because of their screwup and said we had a year to use it. This was after my wife had their CS department on the phone for a few hours. No problem since we fly to the Hard Rock a few times a year. Like getting two free tickets. Oops, JetBlue STOPS all its direct Pgh to Ft. Lauderdale flights due to ""poor performance "" so NOW you have to fly from Pgh to BOSTON then on to Lauderdale. The Pgh/Boston flight is not free and adds two hours each way to your intimerary. The price for Pgh/Lauderdale was very reasonable when you didn't have to go thru Boston. Now, we had to use or lose the credit so we booked the Pgh/Boston flight to Aruba. I am sitting in Boston waiting on the one hour and fifteen min delayed plane as I type this. We are on o way back home. Problem with the plane and a change of aircraft so we have to wait for a different plane coming out of D.C. Actually, what happens is the crew times out and they don't have anyone else to take the flight. BAD scheduling The same reason they cancelled a flight from Lauderdale to Pgh about 18 months ago and we got stuck staying at the Hard Rock for another night then taking a flight the next night. This was the ""infamous"" 50/50 flight that was supposed to leave at 8:45 pm every night They called it that because there was a 50/50 chance it was really going to be there. The desk person here in Boston just announced that our plane would be ready to board and it was only about 58 min delayed. Yea, I'll use Jet Blue again! LMAO",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10797,Flying Spirit was a breeze!,"There was not a single flaw in this trip. From finding and booking the right flight, to getting my bag from baggage claim. This was absolutely a flawless trip.",SpiritAir,trip_advisor,['NA']
10798,A Great Flight!,"A totally different experience from the trip over to the UK, which was cramped and delayed for maintenance. This plane was packed too, but the overhead storage area was huge and the seats were just slightly further apart for better legroom. The food was great, and the service carts were brought around 3 times. The staff was fun and obviously loved their jobs, asking passengers questions and joking with them throughout the flight.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
10799,Mr.,A very nasty flight steward was nasty with many passengers took flight at 8:30 am once inside plane nobody greeted nobody smiled. Rude stewardesses especially a heavy set Latina who was nasty and rude arguing with several passengers. One lady who needed to change her baby diaper she argued and spolke about passengers behind their backs in back of plane where she sat! Just for this type of unclassy bunch of stewardesses I felt like I was on line at dmv!! Horrible !! I took delta in to Florida and such classy and professional friendly stewardesses! Fly delta even if it cost more! Never jet blue !!!,JetBlue,trip_advisor,['Assurance']
10800,Trip to Las Vegas and back,I had a very pleasant flight to and from. I had not flown in a very long time and was surprised at the professionalism and care I was shown on a no frills flight...,SpiritAir,trip_advisor,['Assurance']
10801,Won't fly anyone else.......,"Love this airline!!! Professional and helpful flight attendants. Awesome flight, unless they don't fly there, I'll fly no one else!",JetBlue,trip_advisor,['Assurance']
10802,Terrible,"Terrible DO NOT FLY. -5 stars. I paid for flight then get to counter they wanted 89 dollars for a carry on each way plus 89 for any other checked bags each way. I got iced in so my non stop going back was cancelled. Thats fine but the replacement flight was to Orlando arriving at 1257 AM pay for a hotel then 30 mins to Fort Lauderdale at 6AM, I bought another flight from Southwest home instead. Oh also I was charged 9.50 for a bottle of water and small pretzels.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
10803,Airline Consistently Falls Down on the Primary Job of a Travel Company,"This airline has a chronic problem with delays. I am a frequent traveler and thus have sense for how common they are. This airline has delayed at one leg of the last trips taken, including this one. If the delay on this trip were the only one, I would let it go. If this were the longest one, I would let it go.",United,trip_advisor,['Reliability']
10804,Puntualidad,"Business class la atención de lujo. Comida está bien, pero nada asombroso. No sé si es porque en el aire la comida siempre sabe menos rica. Las sillas muy cómodas, pero hay modelos de avión en los que las sillas son simplemente más anchas, y no se pueden acostar tipo cama. Mejor averiguar bien para viajar de verdad cómodo.",Avianca,trip_advisor,['Tangibles']
10805,Worst customer service,"Had a direct flight from Vegas to OKC. Arrived 2 hours ahead at ticket counter, and checked 2 bags. Ticket agent told us all taken care of and head to the gate. Arrived in OKC and no bags. Allegiant agent told us we needed to call customer service and Vegas airport to track down our bags ourselves. Spent over 7 hours on hold and only got 1 customer service agent to answer, however, after getting our name and confirmation number promptly disconnected the call. Can't get anyone to answer since then. A week later, airport worker in Bismarck, North Dakota read our personal id tags on our bags and called us. Received our bags 9 days after our flight. When we looked at them, the ticket agent in Vegas put tags with someone else's name on them and checked them to Bismarck. Have been completely unsuccessful getting any help from Allegiant. Worst customer service experience ever.",Allegiant,trip_advisor,['Responsiveness']
10806,Ottima compagnia,"Nel mio viaggio in Colombia ho usufruito di 3 voli interni con Avianca.....Bogotá Santa Marta....Cartagena Pereira... Popayan Bogotà, tutti in orario, aerei nuovi e molto spaziosi niente a che vedere con alcune compagnie locost che operano in Italia... Personale gentile...Nella tratta Popayan Bogotà ci hanno offerto da bere... Più che soddisfatta!!!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
10807,Incompetent,"The experience of using JetBlue was poor from start to finish. Upon arriving at the terminal, there were four check-in machines; one was labeled out of order, another didn't respond, and the other two ran into errors and didn't produce passes after four or five different groups attempted to use them. At the terminal, one couldn't go ten minutes without hearing, ""This flight is moved to gate [x], please move."" Once they told passengers to move to a new gate, then a minute later told them it was a mistake and they should stay. Rather than being upfront about how long a delay would last, they gradually changed from a 6:30 PM departure to 7:45, 9:10, and finally 9:50. We finally got on the plane just before 10, but didn't take off until around 11:15. The pilot kept saying they expected to leave in 10-20 minutes and giving false excuses when all the while anyone on a flight tracker website could see it wouldn't take off until past 11. The stewardesses didn't hesitate to badger anyone about seatbelts, luggage, and phone use while the plane was grounded. The televisions were of poor quality. I would not recommend this airline to anybody.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10808,Lowest cost - pleasantly surprised,Was expecting a budget feel but was pleasantly surprised at the flight quality and professionalism of staff and crew.,SpiritAir,trip_advisor,['Tangibles']
10809,Underwhelming ,"My wife and i travel to Italy in February / March for our holidays every year . Because of the situation in Italy we had to cut it short , cancel flights , and find alternative way to Brisbane . We had always wanted to fly Emirates business because we had seen many good reviews . Now that my wife and I have finally had the opportunity to fly Emirates A380 business class from Rome to Brisbane we wonder how they are rated so highly world wide . I can only assume the reviewers have never flown business class in our preferred airlines of Singapore and Qatar . The Emirates seats lack storage and space . Hostesses were not very attentive and the food choice is certainly not on a par with Singapore or Qatar . Considering the premium you pay for Emirates they are very overrated . Back to Singapore / Qatar air for us .",Emirates,trip_advisor,['Assurance']
10810,Visiting family,Smooth landing Flight attendants were very conscious My daughter is a nervous flier and the came by often to check on her,AirCanada,trip_advisor,['Responsiveness']
10811,Short Vacation Trip,Despite a delayed departure due to prior legs being delayed - overall experience is as expected with JetBlue.,JetBlue,trip_advisor,['NA']
10812,Honeymoon delayed,"Please share this post. DO NOT FLY UNITED AIRLINES. Today was supposed to be the most special day for Eddie and Heather going on their honeymoon and from the first flight to the last flight United airlines employees and flight crew have screwed this whole day up. On the first flight the flight crew was late to work and their flight was delayed due to United airlines employees, they almost missed their second flight connection in Newark going to Jamaica. The flight that they had to rush to catch sat on the tarmac for an hour and then went back to the gate because the crew had a problem. This is the worst United Airlines experience ever but not the first bad experience with United Airlines personally. They will be 4/5 hours late arriving for their honeymoon in Jamaica all caused by United airlines employees. Personally I think United airlines should fire these employees because if those people don’t want a job or get to their job on time they don’t need their job! It’s not like they’re typing behind a desk they are messing with peoples travel plans, people‘s vacations, peoples connections and what does United Airlines do? They will send you a voucher for another flight with United airlines, after this experience nobody should fly United airlines. Very very horrible service very very horrible customer service. Just wanted to let y’all know",United,trip_advisor,"['Responsiveness', 'Assurance']"
10813,Worst airline ever,Worst experience ever booked flight for a job interview 2 months in advance they notified me of delay while i was in an uber to airport then when i arrived they totally cancelled flight after i boarded my 3 dogs and cat called off work and they did no compensation,Allegiant,trip_advisor,['Responsiveness']
10814,Upgrade worth it,"Both depart and return flights went well left on time. The service was good as expected. Nothing unique compared to some other airlines in its class. I upgraded our seats in both directions cost my $70 er person each way I took a carry on saved a bit there. The upgrade although I loathe paying for what use to be free, it is nice because of the extra space, having almost guaranteed overhead right at your seat and strong possibility of having empty seat (had empty seat on return and had empty seat on another airline when i did the upgrade in January traveling from Hawaii which was great since it was very long flight) because many don't want to pay for the space especially when traveling with others can get expensive. Also, you get to board in first zone. Only complaint my tray was defective and could not be used because it was leaning fortunately due to the empty seat I used that tray. The lead flight attendant was a little too playful when going over the evacuation rules which i felt was a little unprofessional due to the seriousness of it being safety information. Movie selection was not great for my taste. Otherwise it was a great flight.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
10815,Disney ruined,"Frontier cancelled our flight less than 12 hour before take off and offered no reasonable alternative. Left stranded in Orlando and needing to get home, I rebook on another airline for close to an extra $1,000. Pay the extra money and book on a real airline.",FrontierAirlines,trip_advisor,['Responsiveness']
10816,Trubulence WHO????,This flight was the worst so much turbulence. I was horrified it was from beginning to end and left me for two days with the worse headache ever.,JetBlue,trip_advisor,['NA']
10817,Great staff,The flight crew was very respectable and made the flight a simple and very enjoyable experience. Wes stood out to me in particular helping me access a movie on my phone and giving me an extra snack.,SouthWest,trip_advisor,['Responsiveness']
10818,Great Flight,Had always flown other airline until this trip. Delta is far above the other when meeting your travel needs. Leg room was better and more room between seats. In-flight Entertainment was also far better. I will try to fly Delta for my travel needs from here on out.,Delta,trip_advisor,['Assurance']
10819,great flight but a bit more pricey then other flights,"is comfortable to the max you have to see what complementary foods they have if your hungry their little snacks wont help you. You will have to pay. I look through all discount prices and all show this one as the most expensive one. If you don't mind paying extra for quality, food,movies and WiFi then this flight is perfect for you. I love Jetblue but after my last trip and all that money I spent this is the last trip I will make through them.",JetBlue,trip_advisor,['Assurance']
10820,Jetblue lounge??,"One of the things that kept me from getting a plus card for months was the fact that JetBlue had no lounge, unlike Delta. Jetblue ended up winning this battle due to better leg room(that was more important to me). With that said, do you think JetBlue will ever have some type of lounge in the future? I'm still a new member, but it'll take this card to a whole new level. Would you like to see this or no",JetBlue,reddit,['Tangibles']
10821,Excellent!,"Excellent from the get go! Needed a wheelchair for my mother. So helpful, personable and kind - even moved our seating closer to the front of the plane.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10822,Janaba Collins… you’re the Best,"First time flying Delta. Huge airport, unfamiliar territory , and customer service employee Janaba Collins went out of her way to make us feel comfortable, professionally answered our “ lost tourist” questions, and even helped personally guide us to the correct train to reach our appropriate gate. Janaba Collins is a true professional and deserves to be recognized as such. Thank you ,Janaba, for making my initial New York City experience so fabulous.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10823,"The flight was good, little more in-flight entertainment and complimentary water or beverage should be added to the","The booking experience wasn't bad and baggage check-in process was good, I would like to see in future a flight experience in which complimentary water is served at the very least to passenger who may want this. I do not think this cost would be significant enough to affect the bottom line of the airline negatively!",SpiritAir,trip_advisor,['Responsiveness']
10824,Enough time to transfer between Aegean flight (T1) and United flight (T3) at FCO?,Assuming my flights are on time - is this enough time for me to make my 2nd flight? (I think I have the terminals correct): 7:35 am ATH to 8:35 am FCO on Aegean (T1) \--1h 10 m--- connection 9:45 am FCO to 1:15 pm ORD on United (T3) I've never been to FCO before. This will be a Sunday in October.,UnitedAir,reddit,['Responsiveness']
10825,Delta Sucks,"We were flying from ELP to JAX. There was a layover in ATL. When we arrived at our gate that early morning, there was a delay due to mechanical issues. We originally were supposed to leave at 6 am local time. This trip was to attend my daughter’s HS graduation the next morning. They rescheduled the first leg for noon, then again at 1, and we finally left at 3 pm. Because the flight did not take off until 3 pm, we attempted to rebook our connecting flight in ATL. This was over a 6-hour delay. We landed in ATL, but there were only 10 minutes before our connecting flight to JAX. There was absolutely no way to rebook and were forced to abandon the remainder of our itinerary. We were in contact with Delta Customer Service through all the delays and issues. We were informed to file a claim, and that it was acceptable to submit our receipts for any additional charges we incur because of trip interruption. We ended up getting a rental at the ATL location and incurred a tab of $1k so that we can arrive at JAX and attend the graduation on time. When our trip was completed, we submitted a request to be reimbursed for the remaining leg of our flight for all 4 passengers, the rental charges, and interest charges on my ccd. We were told that our claim can take 30 days to process. We chatted a few times with Delta on their website for a status update on the claim and were told that we had to wait 30 days out. Finally, when we were past the 30-day review, we attempted the Delta Chat again but were directed to resubmit. That doesn’t make sense to resubmit claims that have already been submitted. We could not call the Customer Service/Help Desk phone numbers. Each time we called the numbers on their website, we were directed to go back to the website chat because they were not taking calls through their numbers. We are now at a standstill. And still not compensated for the charges that we incurred. To say we are upset is an understatement, and we have no problem sharing this experience with anyone that would like to fly Delta. If anyone from Delta wants to contact me, please feel free to look up the claim #05441969",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
10826,Not bad - but I learned from the experience,My flight got weather delayed. As a result I missed the connection in Ft. Lauderdale. The weather is not the airline's fault. Our plane was 57th in a que. We waited for 3 hours on the tarmack. Unreal!! In call fairness I have to say that Jetblue has wider seats and they are comfy. Both flights were OK. I learned to fly direct from now on though. Connecting flights are problematic.,JetBlue,trip_advisor,['Reliability']
10827,Worst airlines ever,Frontier is the worst airline please boycott frontier they have bad customer service I was supposed to leave this morning at 6am flight got delayed until 11am I missed worked now here it is almost 1pm they delayed the plane like 4 times now we have to wait until 3pm for a plane very bad communication skills the people they have working behind the counter don’t know nothing so I don’t see why they are working they are not helping with nothing catching attitudes just being ruled they have no consideration for the customers BOYCOTT FRONTIER AIRLINES,FrontierAirlines,trip_advisor,['Responsiveness']
10828,Flying for a cruise,We flew to Seattle the plane was small took two planes to get there on time but felt like cattle being forced in small seats flight attendants nice accommodating On the way from Seattle plane 737 much nicer and more room and on time flight attendants nice,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
10829,Ótimo Voo,"Foi muito bom, ótimos serviços de bordo. Funcionários super capacitados e muito atenciosos. Voo tranquilo e muito bom!",Avianca,trip_advisor,['Assurance']
10830,The worse airline.,Frontier desk delayed my check in trying to get charge for additional bag. Processed charge of additional $114. Then refused to print boarding pass saying I was 5 min late. Charged me 514 dollars total for a flight they wouldn’t let me board. I am trying to freeze credit so card charges.,FrontierAirlines,trip_advisor,['Responsiveness']
10831,Air Canada's customer service,"I had to cancel my flight to Europe due to the current Coronavirus situation. Called Air Canada's customer service, spoke with Ioana in Montreal. What an excellent experience!!! She was extremely helpful , friendly and patient. Air Canada should give a raise to employees like her. She totally deserves it.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10832,Great Staff!,"The flight crew, especially Veronica, the flight attendant, were incredibly attentive, and provided excellent service. I do wish United had newer planes with setback entertainment and outlets that are not so old, the plug falls out.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10833,Terrible service,"Staff is very rude. We were in our way to get married, had front seats with group A. We had a wedding party of 10 on the same plane. When tried to board was stopped by the attendant and told i had to wait for our turn even though they called group A. When finally explained that i had group A was allowed to board without even apologizing. Flight was delayed there and back. Also had more people flying from different cities who’s flight was also delayed. The planes are old and dirty. On the way to cancun attendant was able to hang wedding dress in cabin. On the way back attendant said no and i had to say can you at least ask and they end up doing it. Come on little things can go far and a smile goes a long way.",JetBlue,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
10834,Is AC Premium Economy worth it,"Air Canada Premium Economy; is it worth it? That is a big question. If you pay full price for, it I would say a big no. Yes the seats are better I think, the food is better and the wine and beer are at times better then economy. The big problem with premium economy is the fact service is hit and miss. It starts out well, very attentive but then goes straight downhill. An example, the first beverage service was excellent nice choices of both alcoholic beverages including good wine, and none alcoholic drinks; served in real glass. There are two attendants working the premium economy cabin at the beginning. The meal choices were ok but they ran out of most people’s choices by end of the first two row. This is unacceptable when you are paying a premium for the ticket. The next beverage service was horrible, I asked for another glass of wine to accompany the meal, and this wine resembled something homemade it was horrible and can you imagine it was served in a plastic cup. Really wine in plastic! Firstly, it is not environmentally sound and to be served this disgusting wine in the premium economy cabin that way! I had to request the good wine in a glass and yes, they gave it to me, but I had to wait until they were free from serving economy. They never did come back for a second round of beverages. I had to wait until there was someone in the galley and ask. Once I asked, they made sure the wine was the good wine and in a glass. The inflight WIFI was very on and off. Thank heavens you do, not pay for messaging. . All in all, is it, worth the difference? Yes seats are great the food was good but the service that Air Canada dedicates to premium economy is dreadful for the price you pay. I understand from the crew that is Air Canada policy to do the first service in premium economy as a dedicated service with the good selections and then the rest of the service is no different then economy, in fact it is the same service. So, the answer to the question of whether it is worth it I would say only if you like a bigger seat and are willing to pay the high price.",AirCanada,trip_advisor,['Responsiveness']
10835,Long Trip Home,"Booking and check in online was easy, no problems with luggage drop-off and despite a 3hr stop over in Dubai with a change of plane my bag did arrive in Sydney with me. :) Food and inflight entertainment was good although I did find the seats a little uncomfortable and bit hard to sleep in.",Emirates,trip_advisor,['Responsiveness']
10836,A men using a vape ,"It was Good, but near of me was a men With a Vape, he was smoking a Vape, it supposed no one can use it, or bing it in to the airplane, and for a second I though the airplane was about to fall down it was shaking a lot, and they also don’t Load my bag from the airport ( I had an stop on Dallas) and my luggage was in the Dallas airport.",SouthWest,trip_advisor,['Responsiveness']
10837,Check in staff really poor,"I’ll start of be saying that the cabin crew on board were good. The check in staff were awful. I think his name was Nathanial and he refused to believe that with my membership to star alliance I was entitled to an additional free bag. He argued the toss about it, would not ask a colleague and spent 25 minutes trying to prove he was right. Turns out he wasn’t and offered absolutely no apology. His customer service skills were non existent. Still waiting for bags.",AirCanada,trip_advisor,['Responsiveness']
10838,Cheap but OKAY,Took off early and arrived early. Full plane but boarding handles well. Like riding a bus but so is flying American.,SpiritAir,trip_advisor,['Reliability']
10839,NY escape,"jetBlue will always be my top choice to fly, the usually have good prices if you look and plan your trip with time... now when you say expensive BOOM they are expensive, so always be on the lookout and plan your ""escapes"" with time. They offer great info prior, during and post flight, and a great customer services even through Twitter. I suggest jetBlue to use there new planes more often for flights from PR because those old aircraft lack commodity and entertainment.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10840,"Very accommodating, supportive staff","Seats are getting tighter as are bathrooms but staff, particularly flight crew, are very friendly and accommodating. I had a need to use the restroom while we were being ""deiced"" and told I would have to wait. I simply agreed but a few minutes later the flight attendant returned to me and told me I could use the restroom. What a relief for a senior with IBS. I am vey appreciative of such empathy.",Delta,trip_advisor,['Empathy']
10841,Been flying JetBlue since 2000,"I have traveled with JetBlue many times since heir inception and they have never disappointed me. Consistently high level of customer service, from ground staff to cabin personnel.",JetBlue,trip_advisor,['Assurance']
10842,Travel to Berlin,The flight was ok but no tv for an international flight was ridiculous. The meal was basic and the service was ok as staff were understaffed.,AirCanada,trip_advisor,['Tangibles']
10843,Great seats,"I really do enjoy flying JetBlue Airlines. The cost of the tickets were decent. I enjoyed the fact that the seats are a little larger. You do have to pay for luggage, so just be mindful of that when choosing thus airline!",JetBlue,trip_advisor,['Tangibles']
10844,Going down hill,"Flew business with my wife to Dubai and although it is nice the service is generally getting worse. The plus points are the bar on the A380 - it is good to stand or sit and chat to other passengers. The seats are comfortable but the “sweetheart” seats ( 2 middle seats close together) don’t give you much elbow room and the divider doesn’t go all the way down which is annoying. Emirates stopped giving courtesy bags a few years ago so now all you get is a pair of socks and an eye mask with all other amenities in the toilet - if the crew can be bothered to fill it On this flight business was only 1/3 full and for some reason the crew only opened 2 of the 6 toilets available which was strange and frustrating. The worst part for me is the food service, My breakfast was almost thrown at me and the tray removed almost as I was finishing my last mouthful - no extra pastries or even an extra cup of coffee! Lunch was nice but again not really served nicely. There was a fish, beef and chicken selection and having chosen beef when serving my wife was told they had run out! Seriously with what you pay for business there should be enough meals so everyone can have what they want but I guess the days of customers coming first is well past Overall Emirates service in all classes is getting worse and if wasn’t for the fact that it is the only direct flight from Manchester I wouldn’t fly with them",Emirates,trip_advisor,['Assurance']
10845,Really surprised at how good this flight was,"I was actually surprised at how good the flight was. I am a little shy of 5'10"" and I had leg room and didn't purchase extra leg room. I was shocked. They gave us food, again, I was shocked, and it was good. I had a checked in baggage, and it was included in the cost of the ticket. I mean really, who does this anymore? I was so pleasantly surprised at all of it. Check in was great and the people working were all very nice. I had the app on my phone so I got notices when my baggage arrived which was cool. On the way back, I upgraded for the exit row, and it was fine for me as well, though the tables are way more awkward for eating.",Delta,trip_advisor,['NA']
10846,We are SPIRIT AIRLINES customers for life,"We went to NJ for Easter to visit family. Both our flights were on time and were fully booked. I was surprised that my granddaughter and I were given seats next to each other (we did not pay for seats.) I have been using Spirit for MANY YEARS. I continue to use them. We had a bad experience in the fall of 2023. Both outgoing and returning flights were VERY DELAYED. The returning flight from ACY was 4 hours late. Considering we got to the airport early, as usual, we were sitting for 6 hours before the plane took off. It was awful. I know it happens but to have both flights delayed for hours, it was not fun. The bottom line is, we got there and back safely.",SpiritAir,trip_advisor,['Reliability']
10847,Never again!,Always something to cause a delay in departure or arrival. On my last flight staff was very unprofessional& untrained. They were making more noise than passengers! Never traveling with spirit again!,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10848,Pretty good,Our flight was pretty good; no major issues or even minor ones come to think of it. We left on time and arrived on time too. The entertainment system was a bit older but the movie selection was fine. Staff were polite. There wasn’t much in flight service but we knew that beforehand. There’s no reason we wouldn’t fly AC again.,AirCanada,trip_advisor,"['Reliability', 'Assurance']"
10849,Don’t fly Air Canada. The WORST airline in Canada.,"The worst airline in Canada. Terrible service, prices are super high compared to other domestic flights in Canada and terrible service among all the domestic airlines. The only thing they're consistent with is delays. I had two air canada flights from different cities. Both were delayed to the extent that my next connecting flight was missed but air canada staff didn’t care. My air canada flight from Ottawa kept delaying and was cancelled after 4 hours of delay. I was stuck at the airport with a 2 years old child for 14 hours (the whole night) until I could find a next flight to my destination. PS: no refund for air canada’s cancelled flight but offered another flight to a different destination from mine.",AirCanada,trip_advisor,['Responsiveness']
10850,Easy and cheap,"For such a good price, Spirit is the right choice to fly with. They make every part of flying simple! From buying the ticket to boarding to on the plane, everything was quick, easy to understand, and every employee was super nice and willing to assist! Every minute of the flight was a delight. Would definitely recommend.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10851,Hockey Trip Perfection,I was worried about checking my hockey bags originally and the united kiosk made it simple to print the stickers for both the equipment bag and the stick bag and both the bags flew free. Had to stay under the 50 lb limit which was not hard. Mine was 38 lbs and my goalies was 45 lbs. The staff were very helpful getting it taking care of and it went off without a problem. I'll be flying United to every hockey tournament I go to across the US. Thanks so much United.,United,trip_advisor,['Assurance']
10852,Refused to change name of the passenger,"We have a booking for 6 people flying to Dubai from Moscow. Unfortunately one of the passengers can not travel due to his passport lost. We had contacted “Emirates” to help us change the name and put in another person. But unfortunately Emirates refused to meet us halfway. Despite that we have a good tariff of the ticket, and we also don’t want to refund the ticket, but to change the Name of the passenger only.",Emirates,trip_advisor,['Responsiveness']
10853,"Love the airline,hate the bag check","I lovbe Jet blue. I love the roomy seats, the usual efficiency and humor of the flight attendants and the terminal at JFK. but since they got rid of the curb side check in at all airports, i am a screaming fool in the airport now. The new check in system where you MUST get your own bag check label and wait in a line to check you bag is insane. Thereappears no way around it and it is the height of inefficiency.",JetBlue,trip_advisor,['Responsiveness']
10854,Awesome,Great experience Way under rated airline I fly often and was originally apprehensive to fly Spirit and now I recommend to all of my friends and family,SpiritAir,trip_advisor,['Tangibles']
10855,Frontier sucks,"First time flying frontier will also be my last time. Genuinely could not believe that my fiancé and I were charged simply to sit with each other, why does this cost more?? It’s clear that the frontier business model is more focused on nickel and diming its customers after falsely advertising the cost of the flight.. but just wait til you spend your time picking each detail and low and behold it’s barely cheaper than the other airlines. If saving $10 is worth it to you and you’re flying alone then this is an option, however i highly recommend spending a little more to avoid the headaches.",FrontierAirlines,trip_advisor,['Responsiveness']
10856,Great Customer Service,"Southwest is my preferred airline. About a week before my trip, I realized I needed to change my flights. I called Southwest and loved that I didn't have to wait on the line for the next available employee. Instead, they took my number and called me when it was my turn. The Southwest employee helped me change my flights, all at no extra cost to me!!",SouthWest,trip_advisor,['Responsiveness']
10857,Holiday,"Always better on the outbound flight for some reason, food always a bit hit and miss staff usually very attentive",Emirates,trip_advisor,['Tangibles']
10858,VÔO TRANQUILO,"Com relação ao vôo, nada a reclamar, apenas um alerta para quem tem bagagens para pegar na esteira, peguei a minha e sai tranquilamente sem ser parado por ninguém do aeroporto para verificar se a bagagem era realmente minha, isso quer dizer que podem roubar sua bagagem tranquilamente, fiquem de olho.",Avianca,trip_advisor,['Tangibles']
10859,"13 hour flight was quite cold, no monitor games, service and food adquate.",We took a few different carries during our 9-flight vacation. United was the long one which we took overseas to and from Asia. They offer decent meals but not nearly as much food as ANA (All Nippon Airways) and Korean Airlines. Going over to Asia we were able to watch movies but there were no games on their panels and that’s more fun than watching TV or movies. Still their service was good and they did an adequate job. There were no young airline flight attendants like the Asian airlines we took. On the return flight overseas we did have games on the panel but they seemed old or at least weren’t of high quality so they weren’t responding well. The flights on United airlines were much colder than the other airlines. I had to ask for another blanket on the flight over and I still was cold. People were wearing hoods and heavier jackets it was so cold on that first overseas flight. The flight back home was cold to begin with and got warmer about half way through. They did an adequate job but the Asian airlines have them beat.,United,trip_advisor,"['Tangibles', 'Assurance']"
10860,Poor customer service,Book last minute flight had to leave in am the frontier staff was not at ticket counter hour before flight left suppose to be 45 minutes before it closes it appears the same person also works the gate so dont have more than 2 people trying to fly this airline it will come to a halt of course security takes long and when i arrived at gate the door was open the same person proceedes to inform me the gate was closed appears that me and the two families behind me all og us missed our flight due to incompentance of the staff that delayed us to staft with. Really disappointed in service and how lazy the staff really was.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10861,"Customer service is non existance. They left me stranded in Dallas just canceled the flight, no voucher.","Southwest Air had no customer service. They did not inform 200 passengers and just canceled a flight leaving all of us stranded in Dallas no car no hotel and no reason. The lady in front of me in line missed her daughters wedding. Me it cost me hundreds of dollars and stressed me out for two days. No compensation from SW, they suck and I will never use them again",SouthWest,trip_advisor,['Responsiveness']
10862,Customer Service is rude,The representatives at the desk for ticketing/boarding have been utterly rude the past 2 flights I have taken on JetBlue. Rude to me and other travels. No need to be nasty.,JetBlue,trip_advisor,['Assurance']
10863,"NEVER book it, worst experience !!!","First time with UA and last time ! The WORST EXPERIENCE EVER ! My flight was cancelled then rebooked then delayed then cancelled 30 minutes before the boarding ! I had to rebook another flight with another Company because UA was not able to rebook a flight the day after. UA didn’t want to proceed to the reimbursement of the difference between the two tickets. It is a shame, I am so disappointed and unsatisfied and will never recommend this Company.",United,trip_advisor,"['Reliability', 'Responsiveness']"
10864,Worst airline out there!!,"These people took 24h to get us from California to DC!!! 3h delay in Sacramento, layover in Denver +3h delay in Denver!!! No explanation given no options for travelers to avoid the wait!! Nothing!!! They just let you out there with no say let alone the attitude of the agents when asking for the reason of the delay!!! Bottom line: Frontier should be banned until they learn how to treat their customers with respect!!!",FrontierAirlines,trip_advisor,['Responsiveness']
10865,We made it on time!,"Well, we held our breath and made it back and forth without much delay. They overbooked our flight home and if some poor soul had not offered the deal they were making, we would still be sitting there in Richmond!",United,trip_advisor,['Reliability']
10866,Consider to limit carryons for ALL passengers.,"They let a family of inconsiderate passengers to bring tons on luggages into the aircraft, leaving no space for others to store their luggages. JetBlue must limit the size and number of luggages to be carried to the aircraft.",JetBlue,trip_advisor,['Responsiveness']
10867,Smooth,Everything went smoothly. We just became Mosaic flyers and that added to the ease of the flight. We got to board sooner than other people and got to put our carry-ons up above and be seated first. The flight attendants were organized and friendly which always helps. The flight was smooth sailing for all.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10868,Leaving at a very reasonable time.. 1 PM,"We continue to book Air Canada for our travels due to the quality of the service we receive and this flight was no exception... Premium Economy allows the extra space for my 6 ft,1 in frame..the special part of this trip is landing at CDG Paris Airport at 7:30 AM and then taking the SNCF train to Nantes directly from the airport,",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
10869,Garbage airline,"Do not use Air Canada. They cancelled multiple fights and then lied to us and told us they would compensate us for hotels. They gave us specific lists and claimed they had run out of vouchers but not to worry. Then they stuck us with hundreds of dollars in hotel bills incurred because of their incompetence. Further, then they lied and claimed they were delayed because of weather when they were actually cancelled due to the lack of ground crew. Liars and thieves, worse than a waste of money.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10870,Terrible,"Got charged $100 for my bag, then the lady charged the person flying with me $100 for their bag despite it being a personal item and being stored under the seat regardless... terrible rules, terrible customer service, feel bad for the misanthrope workers and anyone who buys a ticket",FrontierAirlines,trip_advisor,['Responsiveness']
10871,Poor Service from JetBlue Airline,"I'm a blind passenger who purchased a premium economy seat and was treated as if I needed a wheelchair. I could've deplaned first however, the airline waited for a wheelchair which lead me to be released with last group leaving the plane.",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
10872,Make this airline your absolute last resort,"No need to go into detail, it’s like riding greyhound with wings, make this airline your very absolute last resort to fly",FrontierAirlines,trip_advisor,['NA']
10873,Good Airline,"The airplane was beautiful, comfortable sits, good meal, crew were very nice and professional, free wifi, free movie, device to charge your table or phone. I was happy with this airline that I will book again.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
10874,"Terrible airlines, avoid if possible.","I have traveled with many airlines in the past and I must say for a national airlines Air Canada has got to be one of the worst airlines I have ever had the experience to travel with. This is because of their appalling customer service and quite possibly the least helpful phone hotlines I have ever encountered. They seem to have outsourced all their customer service to an automated voice on the phone which will not let you proceed to speak to a person and would refer you back onto their very unhelpful website. My flight was cancelled and they were not able to offer even an apology and I had to go through their complaints system to attempt to get answers to my questions. Overall, a rip off for the prices you pay. Terrible airlines, avoid if possible",AirCanada,trip_advisor,['Responsiveness']
10875,Terrible customer service,I tried to cancel me carry on bags before and after my flight and they absolutely refuse to. $120 to make a happy customer. DO NOT use this company at all. It might seem cheaper up front but when the nickel and dime you it will cost the same as a good airline.,FrontierAirlines,trip_advisor,['Responsiveness']
10876,Terrible customer service,"My boarding pass told me my gate was A15. I sat at my gate for 20 min past the boarding time with no plane in sight. Luckily I checked the directory and found my gate was now A7. There was no announcement, no update, no email, nothing! Then the clerk and the boarding counter had some nasty attitude toward us for no reason. I dont care if you are having issues with other boarders, don't pass that attitude toward other people. Absolutely disrespectful! Also, my flight from LAX to LAS a few days prior had the cabin smelling like fuel during take off with an extremely rough landing",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10877,Improved service,"Air Canada upgraded their aircraft to the larger Dash 3 for this segment of their network. Cabin is roomier and seats more comfortable. Complimentary drinks are offered. Frequency of flights decreased to two each way, which may be a problem connecting to and from overseas flights.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
10878,Well that was terrible ,That was terrible. I mean like wow that was an event of terrible. It was like a bus but with wings but not a good buss like a public school buss from 1983.,FrontierAirlines,trip_advisor,['Tangibles']
10879,WWYD?,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
10880,$50 for a carry-on. Fraud!,"Never heard an airline charging for a carry-on. Surprise surprise, this airline makes the money charging you a ticket at a low cost and surprising you with a $50 charge for a carry-on. Come on!",SpiritAir,trip_advisor,['NA']
10881,Handicapped treatment - Excellen!,I've always preferred preassigned seating. My company booked Southwest. Because of my age and the use of a cane. I sat in the first row aisle in both directions - no problems! I would strongly recommend Southwest if you qualify for preboarding.,SouthWest,trip_advisor,['Assurance']
10882,Très mitigé !,"Six vols en business sur 3 semaines:: BOGOTÁ -CALI-MEDELLIN-CARTHAGÈNE - SANTA MARTA- BOGOTÁ Des avions récents et des fauteuils très confortables pour des vols intérieurs (bien plus confortables que sur nos vols européens en business class). Mais des salons bas de gamme sans nourriture, un service à bord exécrable sans même le moindre biscuit sec ni alcool. À noter cependant que le prix des billets en « ejecutiva » est très raisonnable. Compte tenu du surcoût modeste, je conseille cependant de voyager en business class lors de vos sentences Colombie.",Avianca,trip_advisor,['Assurance']
10883,good flight on time,"flight was good,on time staff was courteous.some of the food choices were not available but we managed ok",AirCanada,trip_advisor,['Responsiveness']
10884,Choose a different airline,Lost my luggage on both flights. Very confusing directions. Would not recommend. Poorly organized connections.,AirCanada,trip_advisor,['Responsiveness']
10885,Terrible communications and judgement in a case of delay,"Long story short: Boarding started on time, everyone was in seat and ready to fly. Then we were told there would be a delay and we were free to leave the plane and re-board later. That was 11:30pm, no reasons were given and we were told ""not sure if the flight would make it tonight"". Eventually the flight made it after 1.5 hrs and the pilots gave the reason that the they were on another flight that had just arrived at YYZ. My question is: the delay was definitely foreseeable as the pilots hadn't even arrived in YYZ, why the hell did Air Canada board everyone as if no delays would occur and they were ready for taking off??? This is just one of the ridiculous experiences I had with Air Canada. I would say, if Air Canada is an American airliner and compete in US market, it will go bankrupt real quick and vanish in the history of civil aviation forever.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
10886,Easily the worst company to fly with in Canada,"This company is so god awful.. let me give you a case study of my flight today. I board in Philadelphia, fly all the way to Toronto and patiently wait for my next flight. At the gate to board onto my next flight, I’m unable to board the flight as my ticket no longer exists….? I was marked as a “no-show” on my flight in Philly somehow. Not only was I on the flight to Toronto from Philadelphia, I was also in possession of my boarding pass for my next flight. I was told there was nothing that could be done at the gate so I headed over to customer service. At customer service I was proceeded to be gaslighted being asked questions like “did you check yourself out of this flight” (cause people do that all the time), “you must’ve done something, what did you do”, and my favourite “you no showed in Philadelphia, therefore we cancelled your trip” (then how am I here dear?). Seeing as I was clearly on the flight to Toronto from Philadelphia, I’m now left questioning my own sanity. Not just that, I’m told there’s nothing that can be done and as a “courtesy”, I now get to arrive to my final destination 7 hours later. This is not okay. This is a multi billion dollar industry that is supposed to be responsible for the tracking of AT MINIMUM their passengers on their own flights. Do yourselves a favour and book WestJet or Swoop. Air Canada can’t even be trusted to know who is on their planes let alone run a functioning airline that doesn’t have to be bailed out by taxpayer money.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10887,The Ultimate Horrible Experience - Frontier,"This experience is one that will top any other horrible thing Frontier has done. I bought a round-trip ticket from Raleigh to Denver with frontier. On the way to Denver. They delayed the flight once an hour for six hours and then at 1 AM they canceled the flight I was able to get re-booked the following day at 1 PM, which was then delayed till 3 PM because the flight computer was ‘not working’ and they had to reset the plane. They of course offered Zero compensation other than a $75 future flight voucher. They said that if I want anything else I can request a refund. They next day I fly to Denver. I filled out the form online, letting them know my experience going out there. Heading to the airport for my return flight. They tell me that they deleted my ticket because I wanted the refund, this appears nowhere on the refund form. So I had to revive the return ticket at a huge premium from frontier, and they took away my $75 voucher. This was a 7pm flight that they delayed once an hour. I asked them about the delays and they said they cannot find the airplane and then when they did for the airplane, they couldn’t find the crew. These delays continued until 1 AM AGAIN, except this time they outright canceled the flight zero rebooking, NOTHING. No options just cancelled. No future credit, no apology, just 1 AM in an airport with no where to go. I booked a flight with United for the following day at a huge premium but thankfully they are an actual airline. Frontier not only underperforms but just doesn’t perform! They have no customer service and will leave you out to dry on BOTH LEGS of your trip. Do not fly Frontier, choose a regular airline.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10888,Last minute flight cancellation - terrible alternatives,"Received an email at 10:30 pm cancelling our 6:00 am flight the next day. Connecting flight was cancelled, and the re-book was TWO DAYS LATER. After waiting on hold for 1.5 hours, the representative (who was very professional) could not put us on an earlier flight because it would have been a (slight) upgrade. I asked to speak with a Supervisor, and was told there are no Supervisors in the call centre. So, we drove 4 hours to YYZ, only to be told that there are no Air Canada ticket agents or Customer Service at the country's largest airport. On the way, we tried to call again, and they were so busy, we could not even get put in a hold queue. Fortunately, we went to the baggage counter at YYZ, and another very professional (and helpful) employee got us onto an earlier flight. Summary: the Executives in Montréal need to get out of their Ivory Tower and learn lessons in customer service and accommodation (and fly in middle seat economy - not First Class)",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10889,Strategic Account Manager,"United’s Economy Plus subscription is the biggest waste of money. United has changed planes in all flights down to regional jets with no economy plus, AFTER I book my flights. More than 90 percent of the time, they don’t have an economy plus seat. It’s a total waste of money. I’ve been sitting in a plane today for an hour. We can’t take off due to a weight imbalance. So, they downsized the plane, took my EP seat away, and now we can’t take off, causing me to miss my flight in DEN now too. United is the WORST! The Club amenities are also lousy during Covid. There’s no stocking of anything. They deny my entry with a paid subscription for years. When I ask them why I can’t get in the Club room w my current and active subscription, they say, “it’s a system problem.” Everything is a system problem. It’s the same excuse when they can’t find the baggage subscription I paid for too. Nobody at United can ever find that. A total waste of time and money.",United,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
10890,Has become one of the worst,SW seems to believe it is immune from any backlash from its customer as it service continues to plummet - their gate people are following the general direction of the airline - down the toilet. Very disappointing they have become so bad,SouthWest,trip_advisor,['Responsiveness']
10891,United at best is OK,"One would expect courteous service in business class (after all it costs a lot of money). While the comfort of business class is great, the on-board staff is usually border-line OK. While they address you as Mr. , but, they are very mechanical in doing their duties. I am always afraid of saying anything jokingly as their gestures are very unwelcoming. They do not give you a warm and fuzzy feeling, they do not make you feel that you are ""really welcomed"", even though they will say welcome aboard - very cold, very mechanical, very non-personal. They make you feel that they are serving you because they have to - not because they like to (or enjoy doing so). I have taken 10's (if not 100's) flights with them (stuck because of mileage plan), and have always paid cash (no mileage upgrades), but, I have always observed this behaviour within RECENT YEARS. In the past, they were great.",United,trip_advisor,"['Responsiveness', 'Assurance']"
10892,Terrible Customer Service,"I honestly never leave reviews, but this I felt I must share. I've honestly never had such a terrible experience trying to book a flight. My fiance and I were booking our honeymoon for May 3rd. Our departing flight was scheduled to leave at around noon and without warning or explanation they changed it to 6 AM!!! We requested to get a refund because we simply couldn't leave that early. They only gave us an in credit refund. We ended up having to push our wedding back a month later because of Covid-19 and we tried calling them, on hold for an hour, and they STILL refused to give us a refund. We decided our only choice was to use the credit we had to rebook our flights. We did that. They put the status of our flight and payment as ""pending"" we called to ask about it a few days later and they said their system was down and that we would have to rebook.......again. We ended up eating the money and booking United. All in all they have no consideration for their customers and will not work with you even during a dang global pandemic.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
10893,Worst airlines!,"We were leaving Athens, Greece using Air Canada airlines and they delayed our flight. When we boarded the plane we waited about 45 min before taking off causing us to miss our connecting flight. It took us hours for them to give everyone back their luggage. Then the soonest flight they could give us was 1900 the next day! Air Canada staff was just rude and not helpful at all. I would definitely not recommend this airline!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10894,Muy buen viaje,"Un buen servicio, muy amables desde el counter hasta el aterrizaje. El refrigerio muy bueno y saludable",Avianca,trip_advisor,['Assurance']
10895,Shame on Emirates for your partner,"I bought a flight operated by Emirates from Krakow to Dubai and then to Singapore. On the episode from Krakow to Dubai you can fly with the FlyDubai partner line. I did, you never do it. Emirates flying from Warsaw offer a comfortable plane, service. The Emirates partner does not offer anything for the same amount as from Warsaw. Instead of a service worthy of Emirates you get a cold snack and !!!!!!!!! on a 6.5-hour flight: 100 ml of water, you have to pay extra for the rest, even for water. Forget tea, coffee, a snack, not to mention a glass of wine or beer ... You only have 100 ml of water for 6.5 hours of flight. I reminded myself that I was flying the Emirates ticket, the stewardess at first did not care about it. However, when I demanded the water and told that I would write about this service, she gave in. Only me, not other passengers. Shame on the Emirates for such a partner. Do you have any idea how much is 100 ml of water for a 6.5-hour flight in a dry atmosphere of a plane at 12,000 m?",Emirates,trip_advisor,['Responsiveness']
10896,Okay refund experience ,"Just my two cents. Booked a flight with frontier back in January in the afternoon. It was cheap, at a good time, and my experiences with them before were fine. Few weeks later the flight changes to some time at noon and I'm asked to confirm this change or get a refund. It doesn't bother me too much to fly out at noon so I confirm. Then I get another email a few days ago telling me that my flight time has changed again to some time early in the morning, and asks again if I want to confirm this or get a refund. Now unfortunately this way too early in the morning for me, so I hit refund so I can find a flight on another airline. I get an email telling me the refund is processing, and then later in the day I'm told it's successfully canceled and my refund is coming back to the original payment method. And within like 48 hours I see the entire ticket cost is back in my bank account. It sucks that I've had to lose such an affordable flight but now I have my money back and I can rebook with another airline. No issues or horror story here.",FrontierAirlines,reddit,['Responsiveness']
10897,Mint Flight 👍🏽👍🏽👍🏽👍🏽,Mint Flight is at the top of the food chain when it comes to Class - - 1st Class that is this should be offered on all Jetblue flights this Vegas flight was beyond my expectations flight attendants were spot on drinks kept flowing the phrase of the day was Can I Get You Anything Mr.Woodley this is what I call flying in style Jetblue has up the ante and went all in if you have the opportunity to fly Mint go for it you will not regret the experience,JetBlue,trip_advisor,['Responsiveness']
10898,Frustrating,I booked exactly 7 days out. Then attempted to cancel 2-3 hours after booking. I am unable to reach any customer service (chat bot or live person) to cancel or modify reservation to another date. What a sham in 2023.,Allegiant,trip_advisor,['Responsiveness']
10899,Cumplimiento,"Puntualidad en el itinerario del vuelo de ida y regreso, buen servicio de los auxiliares durante ambos vuelos",Avianca,trip_advisor,['Tangibles']
10900,"Cancelled 1/2 of flight, made no effort to rectify the situation","So we booked flights to go work remotely in the middle of nowhere VT back in early september. The flight was scheduled to leave in 3 days (10/23) and return the following week (10/30). Burlington is a teeny airport and we know there are limited flights, but they had 2 scheduled per week. Woke up this morning to a cancelled return flight (10/30). You would think someone would call or try to help book another flight or they would automatically put you on the next flight like southwest does, but we had to call them. Turns out, other people cancelled their flight, so Frontier cancelled the entire flight. UNFORTUNATELY, the next frontier flight out of burlington would not be until November 20th, a month from now. Frontier offered a refund (which I hear is not the norm), but made no effort to try and rectify the situation. They could've offered a rental car voucher for us to drive to the next closest hub, but nope. FoRtUnAteLy~ they offered a frontier travel voucher of $50 BUT ONLY IF WE TOOK THE COST OF THE RETURN FLIGHT AS A CREDIT, like if we took the second half of the flight (that was cancelled) as a frontier only travel credit, they would give us $50....but that doesn't do us any good if we're trapped in vermont until the 20th! At no fault of the ladies on the phone, FRONTIER is no customer service centered business, and their model makes absolutely no sense. We ended up cancelling the entire flight.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
10901,Flight attendance and support,"Generally the flight attendants were pretty good they did not go out of the way to provide service in particular late at night like offering water or other drinks however when they were around they had a smile and they were polite explaining what was available, however is what I would classify as below average Notwithstanding the above there was an outstanding young lady by the name of Mariana she did well above the expected, we were travelling with my dad 93 years of age and just lost his wife (my mother) and unfortunately when we tried to check in on line or even over the counter we could not sit together Mariana managed to convinced another wonderful young Australian lady to switch seats with my dad and thereafter Mariana kept checking on my dad as his English is limited and she spoke Spanish, because of Mariana my score is 7 otherwise it would 5 or lower Mariana deserves special mentioned as in my eyes and in comparison to the rest of the staff she was absolutely outstanding!! Eddie",Emirates,trip_advisor,"['Assurance', 'Empathy']"
10902,AZ flight,It is worth the 2 hour drive to get to the airport because Allegiant flies direct to Mesa Gateway airport. This airport is so mellow and car rental/return a snap. Seats are a little snug but departure times are great both ways.,Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
10903,"Cramped seating, they charge for everything but what do you expect for low dollar flights?","If you need a cheap flight this is the airlines to fly with. They charge for bags, overhead bin use and snacks. The short 60 minute flight to San Diego is better than the 5-6 hour drive. If you don't mind rubbing shoulders and elbows with strangers then this is the flight for you.",SpiritAir,trip_advisor,['Tangibles']
10904,first flight in 20 years,"I was a nervous flyer until I picked JetBlue to take me home for vacation. Very kind and understanding customer service through and through ie: Chat, phone, boarding and in-flight. I chose the upgrade seating and will from now on. The touch-screens on the back of the chairs was very convenient and fully functional. The only thing that I wish was that there was coffee offered before landing since it was the red eye. JetBlue is excellent with kids/adults on the autism spectrum. I was able to get an assist through the airport for my son and board the plane before everyone so he could get comfortable with the seating without the commotion. The movies provided helped a great deal also. This allowed him to have a focus point for the 4 hour flight.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10905,Delta stole my money and charged me $900 for a ticket I already bought,"Vacationed to St. Thomas. Lovely time. On day of departure, delta informed me my ticket was void and that it would be $900 dollars to fly home. No warning. No call. No email. Ticket counter workers laughed at us. I knew there were pirates in the Caribbean, but I didn't think it would be delta.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10906,Handgun Procedure is Unlawful,"No problems checking my luggage with a handgun and a loaded magazine with 7 rounds. At my destination, I had several large black tie wraps around my suitcase and a big sticker which I was not allowed to remove until I left the terminal? I don't like the potential of a bad guy seeing my luggage as special or containing a weapon. The rest of the process was non eventful.",Delta,trip_advisor,['Assurance']
10907,awesome time ever flying,love it best trip ever talk to your naighbor on the plane i fly alot every year because of my work and i wish my company went though you for our flights,SpiritAir,trip_advisor,['NA']
10908,Filas para hacer check in,"AVIANCA seems to be slow to serve its passengers at the departing counter, and just open it three hours before the midnight fly, So if you arrive earlier (by example to return a rental car) you have to wait with your luggage untill they happen to start check in. Most passengers are already in a line so you would be in any case one of the last to access the counter. I enjoy a better service by being a frequet traveller but I wonder how bad it is for those waiting in line and those that get surprised by this service conditions",Avianca,trip_advisor,['Responsiveness']
10909,Food could be better,"Well this flight was the first part of a trip to Mauritius so unfortunately we had to fly via Dubai so just under 14 hours to Dubai and another 6 to Mauritius + another 2 in lounge. Anyway this was a business class seat so you expect a better service on all fronts so the Steward part was ok and a big play on how many different languages they speak and countries they come from. The actual seat was spacious as you'd expect but i found the comfort factor was missing on this flight even when fully reclined with an added mattress. The printed menus as always very impressive shame the food quality didn't match. I chose a beef dish which turned out quite dry and difficult to chew. Wine selection was good just a shame that they managed to pour out the dregs into my glass!! Continental breakfast as one would expect other than the dried up rolls!! The information \ entertainment system is one of the best I've seen, even live sports, and emails and phone available. The second leg of this trip EK701 6 more hours, better seats, and food was lite due to the early hours flying again followed by another breakfast!!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10910,Need a break,Best airline for the buck not a worry in the world! Flight was on time and the staff was top notch even had my pet dog with us not a problem. Fly southwest enjoy 😎,SouthWest,trip_advisor,"['Reliability', 'Assurance']"
10911,Terrible baggage service.,Lost our bags and just gave us a water bottle. Refused to provide any cash to buy clothes since stuff wouldnt arrive till next day.,United,trip_advisor,['Responsiveness']
10912,Just average,"Apparently keeping employees is difficult for Allegiant airlines. Every time I have flown they are training somebody new for something and it never seems like anybody knows what's going on. Would be nice if the staff and crew were better qualified. Also, it takes forever to get our bags in Austin. For such a small airport and very few flights it would seem that efficiently would be easy. This airline needs some spiffing up all the way around.",Allegiant,trip_advisor,['Responsiveness']
10913,Very rude staff,Air canada is raking for the worst irresponsible custemor service the most horrible airline. I lost my connected flight to to an delay to my first flight both flights were oparated by air canada. All they did is giving a number and ask me to call it and they will decide what to do with me. I was asked to leave the airport with no place to stay or any i formation about my luggage. Such a horrible experience they so not welling to do anything beside being mean with such a horrible attitude. I will never ever use them again because they dont value their customers,AirCanada,trip_advisor,['Responsiveness']
10914,Buena experiencia,Los aviones eran nuevos. Fue muy buena la atención del equipo de abordo. Los horarios estipulados de partida y arribo fueron exactos.,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
10915,Insects in the flight and ruining my vacation,"Insects in the airplane, I wasn’t able to sit down comfortably at all. They lost my luggage’s, my vacation was 5 days and tonight I went to the airport for almost 6 times during my vacation and finally was able to pick up my luggage. Me and my family bought another flight tickets with Spirit Airlines to go back to Detroit, I do not trust going on any of Frontier’s flights. Frontier Airlines made my vacation as hell as you can imagine. DO NOT BUY TICKETS FROM THEM, YOU ASSUME THAT YOU WILL SAVE MONEY BUT AS SOON YOU GET THE AIRPORT, YOU WILL PAY MORE THAN ANY OTHER AIRLINES",FrontierAirlines,trip_advisor,"['Reliability', 'Assurance']"
10916,WORST AIRLINE EVER,"I am a VERY frequent flyer and this is by far the worst airline iv ever flown with. We got to the airport 2 hours early in Chicago and because Frontier is such a sh** show, we still missed our flight. I booked bags online prior to and the ticket kiosk still makes you go to the counter so dont waste your money. After missing our flight, because of Frontiers unorganized business, we got 0$ back. Not only that, but when i went to check in on the way home, my flight “no longer existed or was canceled”. So, if you are thinking of flying Frontier DO NOT DO IT. You may have a cheap round trip but they will RAPE you in fees, taxes, bags, or even water on the flight. Worst airline to ever exist.",FrontierAirlines,trip_advisor,['Responsiveness']
10917,"Don't buy an exit row seat.  If the aircraft changes, you won't have an exit row.  No refunds (only credits).","Purchased exit row seats for added comfort. But there was a aircraft change (A321 to A321 NEO) with new seating configuration. Spirit left us in the original seats, which are not exit row seats on the new aircraft. The flight attendant said the we would get a refund for the seat upgrade. Wrong! After 2.5 hours on the phone with Spirit, they are offering a partial credit for the seat price. A credit, not a refund.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10918,Good flight,"I actually felt like the barely padded seats that didn't recline offered a little more room than the typical airline. I wish I would have bought a large water to have on the return flight. 3.5 hours without wasn't ideal. We paid for one checked bag ahead of time. All was good until the return flight when we were 8 lbs over. It is 75.00 for bag weight overages. We had to scramble and I ended up throwing away some hair products and sunscreen to get the bag down to 50lbs. Our flight on the way there was about 45 min late. On the way home there was a 2-hour delay which really sucked. Apparently, it was due to mechanical issues so I guess it's better safe than sorry. Couldn't pass up the cheap non-stop flight and I would definitely do it again if I found one that was direct to our location. If we didn't have the delays, I would have given it a 5 star becasue of the all around price, and direct flight option and I didn't think the seats were that bad.",FrontierAirlines,trip_advisor,['Tangibles']
10919,terrible flight modification accommodations,"worst customer service of any airline. these flights are a scam. no accommodation for spirits savers club members, no sense of customer loyalty.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10920,"Great Flight, Arrived Early, Roomy Plane!","1st of all, I flew Business Select but that is not an option you can select on trip Advisor's drop down menu. Entering the plane I noticed the overall look was different than I am used to. The overhead bins appeared to be larger & they were at a different angle. After putting my carry-on in the overhead, I took my seat & thought ""Gee, I have a lot of leg room."" I took out the safety card to see what kind of plane it was & found out it was a Boeing 800. Not a MAX, just a standard 800. Facing forward they had three seats on the left & two on the right. Seat width seemed standard, but night tight like on some other airlines. Leg room was amazing. I an 6'1"" and weigh 250lbs & I was quite comfortable. Seat back & head support were both very good. Once all passengers were on board, the Captain came over the intercom & stated due to favorable winds, we should be arriving at our destination about twenty minuets early. Flight attendants were very pleasant as Southwest is known for, but not as funny as some of their crews. The flight was very smooth & as predicted, we landed very smoothly exactly twenty minutes early. The overall experience could have not been better. Kudos to Southwest Airlines.",SouthWest,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
10921,"Save up, go elsewhere.","So this week, we are under security condition orange which says you should arrive to the airport three (3) hours before your flight. MY flight is 6pm. We arrive at the airport at 12:30pm. Understandable that we are too early and can't check in. However, baggage storage is closed at FLL on a Thursday, and there are no restaurants before TSA that serve actual food. Yes, there's a panini food stand next to a 7 dollar beer cart, but that's it. Go go to check in at 3PM only to be told the earliest we can check in is 4:30. We board in one hour from then, and by the time we get through TSA to get seated in an actual restaurant, it would take an hour to get food. As I'm asking the attendant why we were told to arrive 3 hours prior, when now I'm told I can check in until one hour prior. Instead of answering my question, I'm told that he needs to check in people who are about to miss their flight. Incidentally, I waited in line along with 30 other passengers with NO attendants at the desk for upwards of 45 minutes. I assume lunch. I'm no chronological genius or anything, but if someone were at the desk from 12 to 1, these people with 1:30 flights would not be about to miss it. Whether the union commanded them 5o take a lunch at that time, or whether the national security bulletin didn't filter down to their pre printed allowable check in times, is an indicator of a BROKEN SYSTEM, or at least one that requires someone with the slightest ability to manage scheduling to look at it and say ""ah, sh** dont add up"". Do yourself a favor, pay the extra 100 bucks to an airline that gives a crap.",Allegiant,trip_advisor,['Responsiveness']
10922,Flight cancelled at the last minute. Difficulty getting refund,"For the second time, Jet Blue cancelled our flight at the last minute. Not only did they ruin our trip, but I couldn't get my money back. The email claimed that you can get a refund online. That is not possible. When I tried to call, the wait time was over two hours, but the automated message said that I will automatically get refunded in 7-10 days. Not true either. I eventually was able to get through to a person (after 90 minutes on hold), and they quickly refunded my money. It is not worth it-- use a different airline!",JetBlue,trip_advisor,['Responsiveness']
10923,JetBlue- simply the best,"JetBlue has the best service and accommodations of any US airline. Period. Nice seats, unlimited snacks and beverages, great searback entertainment that actually works, and clean interiors are its hallmark. Its employees are exceptionally nice, too.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
10924,Great experience!,"Good service along with good food choices, and entertainment choices. I would also like to commend Air Canada for accommodating my wife and I with free bulkhead seating after we provided the required Dr.'s note regarding my wife mobility issues, and need for more leg room and the ability to get up and down often to move around the plane. They did this on both our flights, and it made a big difference in her comfort level while traveling.",AirCanada,trip_advisor,['Empathy']
10925,RIP OFF,"This airline is a complete rip off. I had issues with them not refunding a flight due to Covid cancellations, and I should've never used them again after that. I gave them another chance and I regret it. This airline doesn't deserve their government bailout. They'll do anything to get extra fees out of you for minimal service.",JetBlue,trip_advisor,['Responsiveness']
10926,"Emirates Premium Economy: A Tale of Exceptional Service, Unexpected Swells, and Seat Surprises","Emirates' Premium Economy Class made my journey from Melbourne to London via Dubai and back from Amsterdam memorable, with distinct experiences on each leg. The Melbourne to Dubai stretch stood out for its seamless check-in, delectable food, and a generally comfortable flight. However, the London to Melbourne return via Dubai had a twist when my hand swelled, possibly due to an unnoticed incident. The Dubai airport staff showcased exceptional care by guiding me to the medical room, where they promptly treated my hand with a spray and bandage at no cost. On the flip side, the Dubai to Melbourne flight featured a stiff tray table and a malfunctioning back headrest. Despite these seat-related challenges, the stellar service and culinary excellence expected from Emirates prevailed. While the seat issues were notable, they didn't overshadow the overall positive journey with Emirates' Premium Economy Class.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10927,F services,Very poor experiance this month I never thought that at emirates Poor beverage and poor crew service in propseonal crew,Emirates,trip_advisor,['Assurance']
10928,Getting a little spoiled,"We love the fact that JetBlue allows a carry-on, a personal item and one checked bag for no extra charge! Beverages and snacks are also no charge, if you are okay with a limited choice. Additional drinks and snacks are available for purchase. We also enjoy the free movies, tv shows and games during the flight. Our only complaint is that some of the monitors on our last 4 flights to JFK and BTV (Burlington, VT) were not working or had very poor quality. In the future, I need to be prepared with a book or downloaded movie. I relied on too many years of excellent JetBlue entertainment, before the planes were older.",JetBlue,trip_advisor,['Tangibles']
10929,Southwest is the only way to fly,"Honestly, I haven’t been on a trip since May 2018 flying on Southwest Airlines from Chicago to Nola but it’s always a pleasure and the only way to fly when you like to bring multiple items. I love the fact that with SW you can have luggage without paying a ridiculous fee. I always weigh my luggage on a regular digital scale before going to the airport for check-in. I try to approximate the weight around 47-48lbs just in case my scale is off and fortunately its been correct. When I travel you would think I’m going to be out of town for a month. I bring one carry-on & two check- in bags both weighing from 35 to 48 lbs a piece and there’s no worries about paying an extra fee. I always add the early bird option which is an extra fee; I guess it evens out instead of paying for heavier luggage. I can get on the plane faster to choose my seat since there isn’t assigned seating. I always make sure my destinations are coordinated with Southwest so I can always have my luggage and not have worry about fees. The SW team are always friendly I usually luck up on a pilot that have a beautiful sense of humor with kind flight attendants. If there are any plus size passengers and you need just a little more belt to latch in place they have belt extenders....you can ask your flight attendant. They offer water & soda with a snack with each flight. If you want something stronger you’ll have to pay an additional fee. All my friends fly Southwest. One of my friends took a vacation for 7 day cruise July 2019 leaving from Chicago to Miami. She only uses SW for the reasonable airfare as well as myself.... It’s the only way to fly!!!",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
10930,Can someone ELI5 how cancelations work?,"Let me preface this by saying that I'm a very infrequent traveler. I've also been extremely lucky having never had a flight canceled before. With that said, I'm concerned that my flight from MDW to FLL could be canceled today due to the storms in Florida (it's already delayed 2hrs). If it is canceled, I really have no idea what to do after getting the notice. Will I be automatically re-booked on another flight or do I have to do that manually? Or will my current flight just be re-scheduled for another time? How do I get my checked bags back? Sorry if these are silly questions, but I've really never been through it before and feel that I should be prepared on what to do if the worst happens.",Southwest,reddit,['NA']
10931,Really don't understand it,"My flight was canceled completely due to Ida. The thing is, the weather is perfectly fine now. It could of easily been delayed a few hours. Now, I have to cancel my entire trip because I was not able to book any other flight going to Cancun. Mind you, I was using the United app to track changes. I went to bed 2am checking the app constantly and no changes were indicated. It wasn't until I woke up at 4:30am that the flight was canceled. I got an email around 1:30am that i didn't see, but it shouldn't of been an issue seeing as I had the app. I'm beyond pissed and sad seeing as it was my bday weekend smh. And I wasn't able to get a refund on the flight because I got a new card, so I have a flight credit instead. Yay.....",United,trip_advisor,"['Reliability', 'Responsiveness']"
10932,Stay away from Spirit.  Not worth the gamble.,Worse customer service ever. Had us stranded in Ft Lauderdale with no options except to buy a ticket from another carrier at a premium last minute price. No vouchers and no accommodations. Go with a reputable airline.,SpiritAir,trip_advisor,['Responsiveness']
10933,Don't fly Delta to Europe,"Delta has a real problem with their flights to Europe and their European partners. Apparently they have no control over other airlines booked through Delta. We had round trip tickets to Florence, with a stopover in Amsterdam. We had purchased seats on all flights, so that we could sit together, and avoid bad seats. Doesn't matter. Our seats were changed on our second flight with KLM, without notice. Calling Delta, we were told they could do this, NO SEATS ARE GURANTEED. Read the fine print. Delta had no control over KLM. Call them ourselves. (even though we PAID Delta for all the flights). Long discussion with KLM who said we had to prove we paid for seats. Get vouches from Delta and call them back. SERIOUSLY?? Talk about passing the buck. There's more. Upon checking in on line, 24 hr before, we find out all of ourreturn flights have cancelled. No other notice. Looking",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
10934,Disappointed!,"We have always chosen Emirates for flights to New Zealand as they fly from Birmingham which is near to home and they have always given us a great journey. Sadly this time was a somewhat different experience. Whilst not dreadful we felt cost cutting was showing in many areas. Cabin crew looked beautiful as ever but with miserable faces and attitudes. Drinks rounds before a meal are virtually non existant, wine or juice being offered at the time of meal service with a drinks trolley following behind it??? No chance of a nice aperitif before eating. Drinks rounds were rare all throughout the flights (and we did two on the journey out and two on the way back). Not even water was offered but if you cared to go to the crew area they would serve you. Pretty poor on a 16 hour flight. Meal choices were very tight, not everyone got their choice of meal which since they give you the menu upfront was disappointing and it happened to us twice. Food was okay but not as good as on previous flights. The A380 planes may be more economical but they certainly aren't very comfortable for travelling in economy, if you can afford to upgrade then do so. We have become very used to travelling on the Boeing 787 (Dreamliner) and there is no comparison, a far nicer experience. Sadly for us Emirates have lost their crown and we shall be investigating others for the next time we go to New Zealand.",Emirates,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
10935,On-time flight,Thankfully no delays so that works for me! The United flight crew are always pleasant. Got to Chicago on-time.,United,trip_advisor,['Responsiveness']
10936,La peor aerolínea,No te ofrecen ni agua en un vuelo de 7 y 8 horas. Los asientos no se reclinan. Te rompen la valija y ni se hacen cargo. Pasajes carísimos para el servicio que brindan. Nunca más viajo con ellos. La peor experiencia de mi vida.,Avianca,trip_advisor,['Tangibles']
10937,Decent airline but connections with other airlines needs work,"We paid extra for the seats with the extra leg room which was really nice. The entertainment, food, and check-in process were are all good -- great selection of movies. My only complaint is that there is no direct flight from Rio to DC. Instead, you have to fly on Gol to Sao Paulo which is an hour in the wrong direction, so this adds a lot of additional time to an already really long flight. Also, since the connection is with a different airline, you cannot do any kind of online check or use the kiosks -- you have to go directly to the Gol desk. It was very confusing since United's website gave me confirmation numbers for LATAM airlines and for Gol airlines. Only by asking someone from Gol at the airport were we able to figure out where to go.",United,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10938,Terrible Customer Service. Dont follow any protocols,"After the delay in flight in the original location, and basically having to stay overnight from 9pm to 7am because connecting flight already left. I went up to clerk right after imitation, and asked what should i do. She said come tomorrow morning...This was FL, i am flying and based in NYC. She knows it is connecting flight. She didn't tell me that i could get hotel through Spirit, even though i just told her that my flight was delayed (due to Spirit error) and i missed my connecting flight. Next morning i found out that others got free hotel, but i wasn't notified. Hence spend $170 on hotel and another $60 on uber. My first and last experience with Spirite. The staff basically willfully withhold information from me, right after my flight was already automatically changed to next day. Terrible job..... Wow. Will be telling all my friends to never use you. So ya, you couldn't have done worse.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10939,The sh**iest airline ever!,"The sh**iest airline ever! I made my decision to book a flight with this airline. After trying to change it due to COVID, they made an exception for August and charged me a change fee. Their cancelation/change free policy only applied to July and September!!! Talked to the agent for 20 mins, but she pretended she was not aware of the content of their website! I will never ever book a flight with them.",FrontierAirlines,trip_advisor,['Responsiveness']
10940,Poor customer service,I would never recommend JetBlue I haven't even flown out yet and I have had nothing but a headache with them I booked my flight months ago for my honeymoon they changed the return flight which resorted in me having to pay an extra night in a hotel for no reason not to mention the rental car for the additional day but when I call them today there's nothing they can do but then they insisted on charging me $65 per bag for a check-in I'm sorry let me clarify that was a carry-on bag fee but if I gave him my credit card it would only be $30 what are you kidding me? Not to mention I'm on my honeymoon now they want to charge me additional money to book our seats to sit together over $100 just to sit together I will never book with JetBlue again please save your money there are way too many hidden fees you think you're getting a good deal booking early getting a cheap rate but then you got to pay for your seat pay for a carry-on bag pay for a check bag there's too many hidden fees... The gentleman I talked to wanted me to give a review after I call I told him you don't want me to give you a review did they think that I was going to give them a good review after making my honeymoon a nightmare,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10941,Easygoing,Delta personal demonstrated consistent pleasant demeanor and helpful in anticipating customer needs.,Delta,trip_advisor,['Assurance']
10942,Excellent flight,"Spacious, comfortable and really good service. Food was of good quality too (lunch was served and afternoon tea which included warm scones, clotted cream and strawberry jam - 😋). Cabin crew very friendly and attentive. Large selection of entertainment.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
10943,Low cost airline,"Flight left and arrived on time. Flight was full, however loading and unloading was reasonable. Beverage service was prompt but charging for water was disappointing.",Allegiant,trip_advisor,['Responsiveness']
10944,On time and efficient,"This flight was on time and efficient. I had one connecting flight in Denver with a 50 minute layover. I was worried about any delays or my bags not arriving with me to my final destination. Everything went off without a hitch. I had time to cross the airport to my next gate and even had time to grab a bite of food to take with me on my next flight. My bags arrived with me at my final destination. I was served a partial can of soft drink on each flight along with a stroopwaffle cookie. Everything went well. I could have used more legroom. Inflight entertainment doesn't begin until 10,000 ft. I listened to an audiobook instead.",United,trip_advisor,"['Reliability', 'Responsiveness']"
10945,Horrible experience,Horrible service and tons of Spam mail. I highly recommend to use an airline that knows the definition of professionalism.,SpiritAir,trip_advisor,['NA']
10946,Air Canada  Delhi to Toronto,"Flight was good , however they did not tell us that the flight was being rerouted through copenhagen, until we got to the airport. It left 2 hrs late from delhi, stopped in copenhagen and did not arrive in toronto until 12 noon , when it should have arrived at 630 am. Besides the delay the food was good and premium economy seats were very comfortable and they ensured the lights and environment were dimmed to allow passengers to sleep as much as possible. Overall good flight and regular route is direct to Toronto, which is great and saves so much time",AirCanada,trip_advisor,['Responsiveness']
10947,Terrible experience!!,"Air Canada can't deal with customers they lost my bag and they can't help to track it! My bag has all our stuff me and the kids to spend a month in Canada 😭😭 we have baiscly nothing and we can't afford to buy all what we lost😭 really painful, I will never ever fly with you. The bag look like this one.",AirCanada,trip_advisor,['Responsiveness']
10948,Flight delayed and caused me to miss next flight,"Flight from Dubai to Bangkok was delayed by 20 minutes. So I arrived with my gran and aunt 40 minutes late and missed my flight. Had to rebook the flight and spend alot of money. Due to Emirates I missed my flight, stressed outy 83 year old gran, had to book an over night hotel, and thus lost one day of my holiday.",Emirates,trip_advisor,['Responsiveness']
10949,All Spirit Cares About is the next Fee,Horrible customer service regardless of company knowing they did wrong to a 16 year old traveling solo.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10950,Good flight,"Good flight even though it was full. My husband had a window seat and that was important. Attendants were great. A little turbulence as we got closer to Cabo, otherwise it was good.",SouthWest,trip_advisor,['Assurance']
10951,Very pleasant flying experience,"Trip started out with the airplane developing a pump problem just before takeoff. We went back to the gate, and deplaned. Delta got another plane ready and we left for Dublin. Only ended up about 3.5 hours late. This was a tremendous effort by the airline to ensure we got to our destination.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
10952,Excellent at all levels,"We find Air Canada to be better than most in that flight information was accurat, plane was clean and comfortable except for the tight leg room. They are not alone in cramming the maximum number of passengers on a flight. Service was friendly and frequent.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10953,Worst customer service I have ever experienced,"Worst customer service experience ever. I have tried to change my booking after purchasing insurance - the request was rejected. If you try and call them, you have to wait 2hours + on the line, and they do not end up responding. I was required to get a visa to have a layover in Canada - but my visa got rejected. I was not able to do anything about the ticket.",AirCanada,trip_advisor,['Responsiveness']
10954,The best group travel ever,we were a large group and both of our flights were cancelled. Southwest stepped up and got us all home. They brought in a plane and we went directly home.,SouthWest,trip_advisor,['Responsiveness']
10955,ATH Check In Booth,Does anyone know how early the check in booth would be open before at 17:35 flight?,Emirates,reddit,['NA']
10956,"Best Airline Worldwide ""for me""","Emirates Airlines is always successful to exceed my expectation . Great Service , amazing cabins in all classes , convenient flights timings, huge area of geographical coverage globally , high quality food , exceptional lounge .... I Can go on for days :) I find it really difficult to even think about changing Emirates for any trip either business of leisure ones. Thank you Emirates and my regards to all the amazing staff .",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
10957,Smooth travels,Avianca Airlines is no frills. The flight attendants were very pleasant and helpful. The flight wasn't very long and the seats are comfortable for being almost in the last row of the plane.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10958,Worst airline services in USA,Worst airline I ever travelled they delayed connecting flight in Chicago which messed up my plans in Kansas City I planned earlier and they are not interested to give refund or modify the ticket.Here after I will never prefer United airlines.They should maintain time sense to reach on time.Useless airline in USA,United,trip_advisor,['Responsiveness']
10959,Fly Avianca compared to their scam.,I am a disabled veteran that can't stand for to long. I called and asked if they can accommodate me so I don't have to stand for 2 hours as I had to for my trip to Dominican Republic. I had already spent the extra money for seats that had more room. These people tell me I can't have them and that I have to spend more on different seats that are cheaper than the ones I bought. All I asked for was wheel chair assistants to the gate. They could not accommodate me for it unless I spent more money. Way to go Spirit airlines on treating and scamming people who fought 14 years in the United States Marine Corps that fought for your freedom. Avianca is not an American company and at the end they treat us better. 👏👏👏👏. I travel alot and after this trip you will never make a dime off me again. Just wait until I review you on every website.,SpiritAir,trip_advisor,['Empathy']
10960,Worst Airline Ever!,Worst experience. Avoid this airline at all cost as they just don’t deserve to have your business. Cancelled flight and rebooked 7+ hours later putting us in our final destination at 4am. Asked for lounge access-NO. Asked for a hotel and flight for the next day-NO. Had to ask-not offered-for meal voucher and received 2x$10. Wow!! All that??!! Conveniently claimed the cancellation was due to technical safety concerns so no compensation for me!! They do not deserve ANY customer loyalty. Shameful way to treat your customers Air Canada!!,AirCanada,trip_advisor,['Responsiveness']
10961,1st International trip - Emirates was great.,"Traveled to Italy for a month. Flew with Emirates from Melbourne to Rome via Dubai in Business Class. I loved the service, comfort and environment. Being in an aeroplane for 22hrs was exhausting but they made the flight bearable. I even got to pose behind the bar with one of the flight attendant's hats on! Hope to fly with Emirates again soon.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
10962,Southwest Airlines,We flew South West Airlines round trip from Chicago Midway to Vegas and back over the 4th of July weekend. From getting our boarding passes to check in the flight crew all the workers at Southwest Airlines were very professional and courteous and as always a very outstanding flight.,SouthWest,trip_advisor,['Assurance']
10963,Worst airline ever!!!,"Most uncomfortable seat I have ever experienced. Not your normal upholstered airplane seat. Metal frame with hard plastic. Seats don’t even recline. Cheap flight???- NO! I paid 401.00. It was not cheaper at all! Customer service- non existent. I pre paid for a carry on. However, after packing realized that I didn’t need a carry on. I told them at the counter and they gave me a phone number to call to get a refund. When I FINALLY got a hold of a human I was told that they don’t give refunds. BS!! I spoke to 2 different people who spoke very bad English that I could barely understand. Plus, they damaged my checked bag. They broke the zipper on the flight there and they broke the wheel on the return flight. I will NEVER fly this airline again under ANY circumstances.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10964,Cancel during COVID-19,"I don't even know where to start with this terrible joke of an airline. Me and my 2 sons were to travel to Denver for my new nieces baptism at the end of March. Then COVID-19 happened. Because flights were being cancelled and travel restricted we were forced to cancel our trip. We would not be given a refund but were offered a ""voucher"" for the amount of the tickets. I later tried to use my voucher but was unsuccessful after many attempts online so I had to call the reservation number. After waiting an undetermined amount of time I reached a representative who helped me with my booking. She told me that the reason I was having issues online was because I was trying to book a new flight for just one of the passengers. She made some modifications to the voucher and said that when I booked flights for the other 2 passengers I had to book them together and not split them. Then it came time to book the flight for 2 passengers and again I tried the online route with no success. I again called and waited a long time on hold, called back after being hung up on, I finally reached a representative. This representative said the reason I was having issues was because I had to use all CAPS when I entered my name and all lowercase when entering my email. I was then put on hold again only to be told that my voucher was no longer valid because I had already booked a flight for 1 passenger and that I forfeited the remaining value of the voucher because it was a one time use. Talk about run around. The representative was unable to point me in the direction of exactly where that was stated on the website and she was unable to do so after several attempts. Now mind you this information was not mentioned anywhere in the emails that I received when I cancelled the flights. After several times of asking for a supervisor I was finally transferred to one. Who again was unable to tell me where to locate the information about forfeiting the voucher. We exchanged words for a while then she hung up on me. All in all they kept over $500 of my money because they did not inform me when I booked the 1 flight that I would lose it. NEVER AGAIN WILL I FLY FRONTIER!!!",FrontierAirlines,trip_advisor,['Responsiveness']
10965,Not Helpful,"We booked a trip through Air Canada Vacations from Toronto to Puerto Plata. Despite checking in the required three hours in advance, we were not assigned a seat until the plane was about to depart. On both of our boarding passes were the letters GTE. The employee at the desk was frantic and panicked and not helpful at all. We eventually were assigned seats together, but not without experiencing undo stress at the beginning of our vacation. At our resort, we met with our AC Rep who told us that he would not really be available because he had 2 people at VH Atmosphere (us) and 200 people across the road. When we complained to him about the quality of the drinks (awful), he told us to go and buy our own alcohol ... True to his word, we did not see him again. At departure, we were once again not assigned seats (GTE) and this time were not seated together. We did manage to switch with a willing passenger, but this again created unnecessary stress and frustration at departure.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
10966,They provide a high level of service.  They are more on time than other airlines,"It was a basic ticket. The steward was friendly. They served their cookies and gave earphones out so you could watch movies. There was adequate room, but no extra...",Delta,trip_advisor,['NA']
10967,"Used to love Southwest, now I'm never flying again.","In the last month, ALL of my Southwest flights have either been cancelled last minute or delayed. I used to love Southwest because it was so reliable and consistent. Now, I do not trust whether or not my flight will even leave. I don't think I will fly Southwest ever again for anything important (like the past two times that have been for weddings I was in). I really don't think I will ever fly Southwest again in general, because of how untrustworthy the airline has been the past few months.",SouthWest,trip_advisor,['Reliability']
10968,Do not fly Avianca,"Terrible airlines. Seats don’t recline even on a flight from NY to Bogota But that’s nothing compared to how they overbook the flights. We showed up on time at the gate. And Avianca came up with a ton of BS excuses why they can’t board us. Besides me and my husband there were 11 more damaged passengers. No explanations, apologies, compensation offered! Avianca booked all of us on a next flight that was leaving 7 hours later! Meaning from bogota to new York passengers would have to arrive next day. Some passengers had their luggage already flying without them to NY (because of a connecting flight), with all their essentials, money etc. terrible company that does not take any responsibility!",Avianca,trip_advisor,['Responsiveness']
10969,Worst airline I flew.,"Lost luggage from Toronto to Costa Rica. No clothes to wear in 94F heat. Last time we'll fly Air Canada ever. If there was a rating in the minus range, I would pick it. The layover in Toronto was 4 hours (plenty of time to transfer the luggage from one plane to the other). Legroom made for midgets. I dropped an item on the floor and could not get to it no matter how hard I tried (and I am of a thin built 5'5""). Rude crew. Accidentally hit the call button in the dark trying to turn the lights on. Irritated flight attendant comes over screaming and asking if anything is wrong.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
10970,Austin to NY flawless!,We had a wheel chair and older family fly with us and JetBlue did not fail in service at all. They attended the wheel chair client and us because we were all seated together and was let onto the plane for early boarding. This was a great help because we had younger children in tow. The crew is always friendly and the DirecTV access in each seat is great. Especially with kiddos.,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
10971,"Excellent Value, great service, great luggage allowance,","A very high standard of customer service at a very reasonable price, all staff fluently bilingual ( or multilingual) Food on board good, films & music give great choice, only issue is the seats on the 12 hour transatlantic flight could be more comfortable - but having traveled in other airlines in economy on the same flight it is always a long time in a chair. This company has by far the best luggage allowances for trips to South america from the UK. Internal flight was very smoothly organised & passed very quickly with staff only able to get out one coffee & biscuits before we were over the Andes & going down again.",Avianca,trip_advisor,['Responsiveness']
10972,Muy buena compañia.,"Muy buena compañía, la atención excelente por el personal de la tripulación. Mi vuelo era con escala en San José ida y regreso, pero en ambas oportunidades no se presentaron inconvenientes y durante los vuelos, las atenciones fueron de lo mejor.",Avianca,trip_advisor,['Responsiveness']
10973,E ticket ,"Hey so it's me and my friends first time flying. We ordered tickets on Monday and I haven't received any tickets to my email. I did get an email ""eTicket Itinerary and Receipt for Confirmation"" but no where to click for the actual tickets. We are flying from Newark to Tampa in June. Is there something I need to do to find them?",UnitedAir,reddit,['Responsiveness']
10974,Worst airline ever,"That they cant refund my &380 at this time is the worst thing ever, i cancelled my flight after booking due to unavoidable circumstances, I filled refund form, I followed with the airline for over 1 month, they kept telling me its being processed, then the last thing they told me was that the ticket was non refundable.",United,trip_advisor,['NA']
10975,Great Flight Its a shame it was discontinued,2007 was a great flight; we used to take that flight on a very regular basis and then take 2008 as a return flight. It's a real shame that JetBlue discontinued those flights; the flights always seemed full so I don't understand their logic. We've since switched to another airline.,JetBlue,trip_advisor,['Responsiveness']
10976,Love it,"Everything was good the food,the confort,flight was ontine.Best company ever.The staff is very friendly",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
10977,Overcharge,Do not use Delta for car rental I rented a car to be picked up in Las Vegas for 650$ for two weeks.After an hour wait at counter was told I jested confirmed a rental not paid for one. I was charged $1700 for the rental for 2 weeks.They had no more cars the people in-line behind me were out of luck.I should have just walked away. This was from Thifty thur Delta extra.. I have my month old rent agreement which was changed on my day arrival. So rent. Thur Priceline not Delta or Thifty.who is also Dollar in Las Vegas,Delta,trip_advisor,['Responsiveness']
10978,Worst experience,"One delay I understand.. but 6!? Pardon my French but are you freaking kidding me!? NO ONE knew what was going on. And honestly if there was no staff in the FIRST place then why book the flight on this set day?? For my wife and I we are on the luckier side, we're just coming home. But for others it's a different story. Planned vacations, money down the drain. And some kids.. the last delay was close to 11 o'clock at night! And it's not like they threw us all in a hotel or apologized. No refunds, NOTHING! The cops were even called at one point to ""help"" with stress. We have no car til we land in florida, if we ever do. So what are we supposed to do? Delta does not think about their customers at all! So I guess we'll camp in the airport all night. 36 hours no sleep because of these morons",Delta,trip_advisor,['Responsiveness']
10979,"Flights were on time. We were met with a rude, nasty Delta employee at Atlanta on our stopover on the way home.","All was acceptable except for nasty employee at Atlanta Airport on our way home. As with all airlines, the seats were too tight, not enough leg room and not as comfortable as a flight should be.",Delta,trip_advisor,['Tangibles']
10980,Wonderful Airline,"We always fly Jet Blue and have never had a bad experience. This flight was no exception. They are always friendly and the seats are pretty comfortable. Plus, you get tv and great snacks!",JetBlue,trip_advisor,['Assurance']
10981,Lack of customer service.,"I paid for seats in my preffered aisle seat area. On check-in I was allocated a different seat by a window. On board I complained and was given an inferior seat at the rear. On the return journey I was also allocated a different seat to which I had paid for, again this was changed to a less favourable area. On return to UK I complained and and asked for a refund of price paid for the seats. I had a reply saying a refund would be give within 10 days. Ten days came and went, I contacted them and had a reply that it would take a MINIMUM of 6 WEEKS to process!! I wrote to the Vice Predident to express my dissatisfaction at lack of customer service. After 7 days I have not had a reply. Customer service from my experience is far from expectations of an airline.",AirCanada,trip_advisor,['Responsiveness']
10982,Flying Delta,"I fly several times a year on Delta, and I've had good experiences flying on Delta. In 2018 my significant other had a heart attack and a triple by-pass. I wanted to remain home in order to care for him during the first few weeks of his recovery. I had already bought a plane ticket to Virginia to visit my daughter. I called Delta and the representative listened to my dilemma and very generously gave me a credit for another flight, even though my ticket was Basic Economy. I will always to grateful to Delta for helping me in this situation.",Delta,trip_advisor,['Empathy']
10983,Easy flight to Chicago in First Class,"Plane left a little early and arrived early. Smooth flight. Not much attention from flight staff in first class. Just coffee and water. Good social distancing and short walk to our connecting flight, also with united. Easy boarding and departing the aircraft",United,trip_advisor,['Responsiveness']
10984,Lost my luggage for 9 days,My experience with Avianca was HORRENDOUS. I was in Ecuador for 10 days and my luggage was only returned to me on the 9th day of my trip. I was also given mixed messages about the whereabouts of the luggage (I was told it was in Toronto and in Columbia by different avianca reps on the same day). Stay away from this airline if you can.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
10985,A380 service seems better than smaller plane,"I have a transit in Dubai and the first flight from tunis to Dubai is ok, not many passengers. We can choose seats easily. But from Dubai to Hong Kong, the plane A380 is full so that no more choices. The flight attendant serving us is a handsome and strong young man so that feel pleasure in the journey. The entertainment choices are a lot, easy to kill time.",Emirates,trip_advisor,['NA']
10986,Cheating and rude at the end expensive,"They made me twice for my bag $80 then $79 for extra 4lb, steeling your money, they don't have even free hand bag you have to pay for it, american airlines better and will be cheaper",SpiritAir,trip_advisor,['Responsiveness']
10987,ALLEGIANT AIRLINES RESERVATIONS,"Allegiant Airlines is an American airline that assists customers in traveling to remote locations. The airlines give excellent service to their passengers. Passengers benefit from these services during their journey. Allegiant Airlines' corporate offices are in Summerlin, Nevada, a Las Vegas suburb. This airline is the United States' eighth largest commercial airline. Allegiant Airlines has a fleet of 90 planes. The airlines fly to 121 different locations across the world. Allegiant Airlines is well-known across the world for offering exceptional service to its clients. Learn how travelers may obtain a refund from Allegiant Airlines: Allegiant airlines ticket reservation number +1-888-621-0447. Passengers who have made Allegiant Air Reservations for airline tickets may ask for a refund by following the steps outlined below. Allegiant Airlines officials can be contacted if an issue develops when filing for an online refund for canceled airline tickets with Allegiant Airlines.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
10988,Basic Economy Works for Short Trip to Grand Canyon,"Remember this!! United basic economy will NOT allow you to bring a carry on only a personal bag and you must check the suitcase to your destination. This restriction really made us rethink what to bring in our personal bag and what to trust to United in our checked bag. It turns out a short 3 day trip to the Grand Canyon went fine and our checked bag arrived as it should and we carried extremely light for the air part of the trip. The amazing thing United has missed in promoting their flights is the Denver to Flagstaff flights that leave Denver at sunset. We had a window seat to watch the sunset over the western mountains and chase that sunset for an HOUR+. Such a treat that the pilots and crew do on a regular basis. Another TIP check your gates from one flight to the next. We literally landed at Gate B11 and had to be at B89 in 47 minutes. No matter what the flight you can get a feel for gates will be involved by monitoring previous flights and the gates they ended up using. As seniors pushing 70's the ""cart"" saved us from missing the next flight.",United,trip_advisor,['Tangibles']
10989,Peasant trip,No problems. Good service. I took my own tea bag & requested a cup of complimentary hot water since there is a charge for beverages. Can't beat the price for this destination.,FrontierAirlines,trip_advisor,['Tangibles']
10990,2 hour wait time,"Upon our arrival at Ft. Lauderdale, we were met with a 2 hour wait to receive our luggage due to thunderstorms and lightning. However, other people were getting luggage from other airlines. We also did not hear any thunder, and we saw no rain or lightning. We will not be flying with spirit airlines again!",SpiritAir,trip_advisor,['Responsiveness']
10991,poor /rude service on plane,"the air hostess was very rude, failed to answer call bells, flew business class thinking I would have better service. My remote for the tv was stuck in the console and after takeoff and the seat belt sign turned off I rung my bell for help and was ignored. when i did flag down a air hostess they rudely told me to try again and walked away. this was a 16 hour flight and they came around offering beverages pre meal and that was it. When I asked what what wine they had I was told rudely white or red take your pick. I hate to know what poor service if any economy class got",United,trip_advisor,"['Responsiveness', 'Assurance']"
10992,Customer service,"The customer service representative was terrible! I do not recommend flying with this airline. I had told them about my dietary restrictions and they refuse to accommodate it. I told them a week ago about it, and when I looked it up on the app it was a completely different thing. Clearly, the staff messed it up and are putting the blame on me, how unprofessional! The representative's name is Shafiq Elmadravi.He was of no help at all! I requested him to do something about it because I have severe allergic reactions, but he still did not care. If the airlines customer service folks can't help out then it clearly shows their unprofessional. I will never, EVER fly with Emirates again. If you guys have dietary restrictions, don't expect them to accommodate it, they don't care.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
10993,"Terrible airline, worse than American and United",Rude airports agents and customer service. They cancelled the flight last minute without providing any valod reason. It took over 5 hours just to be able to speak to someone. Air Canada is a tereible organization that has absolutely no respect for its customers. Another corrupted canadian company,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
10994,Frontier helped me get my phone back!,"On a recent Frontier flight from Phoenix to Denver, I forgot my phone in the pocket holder of the seat in front of me when I exited the plane. I had already driven away when I realized my mistake! I returned to the Frontier desk and they were extremely helpful! They had a procedure for inquiring about a lost item and I got my phone back! They found it 3 days later and I received it shortly after that by priority mail. Well done Frontier!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10995,Poor customer service,"I booked an affordable non refundable economy flight on Delta but they have changed my itinerary twice within one week. Several times, I've attempted to contact Delta for making changes to my flight. However, it has become impossible to reach a live agent or have them return my phone callback requests. To cancel the flights, I have to pay some fees. They have sent me automatic email twice stating: ""Your upcoming flight was impacted by a scheduling issue that inadvertently moved you to a different flight."" Delta, I cannot trust you anymore. Alaska has much better customer service than you by far.",Delta,trip_advisor,['Responsiveness']
10996,Worst and Unprofessional staff member,"If you are traveling in economy class get ready to be treated horribly. I was the second person to check-in but there was some issue with my doc. The staff politely requested me to step out from the line and asked me to come directly back to him so that he can help me. I did it, but when I came back I was stopped by another man who was very rude. I explained him that I was already there in line and their staff had instructed me to come directly. But he was very rude and didn't let me. Luckily there was another staff who saw me and explained him. Still he was rude and did not apologize. He also let few business class people in front of me and used the words "" You are just economy, they are business class so they will be served before you"". The line was for economy but he intentionally made me to wait. Worst experience.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
10997,Worst airline EVER!,I am a very chill and laid back person. I usually dont let too much bother me. But I have to say Spirit is the worst airline you can possibly pay for! Their customer service is the absolute worst customer I ever spoke with. I could not change my ticket or get it refunded because he said they were going to lose money if I did. I asked to speak to a manager and he told me no and hung up on me. I wouldn't fly with them if my life dependent on it.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
10998,Fraud,"They have a checkout time no later then 45 minutes. Doesn't matter if you made it in time or not. I made it just in time, people haven't even started boarding yet. They wouldn't let me on the aircraft because I didn't reach that 45 minute deadline even though no one was even on the plain. They literally gave my seat away that I PAID FOR. And then tried to make me pay another $300. They also charge you for a carryon bag. The flight attendant was rude. the women who wears a wig literally yelled at a child and screamed at the little boy on 5/28/22 at 6 am. Terrible service.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
10999,Do Mexican citizens go through immigration in CDMX-Vancouver-Tokyo connection flight? 90 min connection,"I have a flight to Tokyo from CDMX with air Canada. Flight AC997, 90 minutes connection at Vancouver and then flight AC3. Will I, as a Mexican, need to go through immigration in Canada? Or as someone else pointed me out months ago, just will walk directly to the boarding room? And the only ""migration"" I'll go through is with Air Canada in CDMX. Thank you guys:)",AirCanada,reddit,['Assurance']
11000,buen servicio,"muy buen servicio a bordo, a pesar de que la comida deja mucho que desear sin embargo son generosos con las bebidas, es de las pocas que te permiten dos maletas por pasajero.",Avianca,trip_advisor,['Assurance']
11001,This was horrible,Worst travel experience ever. Customer service also sucked. I buy 24 plane tickets a year. This is the one time I veered from Southwest due to availability. Never ever again will I fly United.,United,trip_advisor,"['Responsiveness', 'Assurance']"
11002,I GOT ARRESTED IN DUBAI AND WENT TO PRISON Thanks to EMIRATES,"So i booked a flight to go to hanoi to work, there was a stop over in dubai. I dont drink alcohol although i decal maybe one beer i had to aid sleep as i dont like flying too much. So i thought nothing of it. Emirates is a UAE airline and the stop over was in dubai. Sonthey bring round the drinks cart and everyone is getting TWO MINIATURES a go, with no stopping the hostess bring you more. However, they forget to warn you or have any reaponsibility to educste you thst it IS ILLEGAL TO BE DRUNK IN DUBAI!!! so thanks to the countries national airline, they had me arrested snd it was in the news the following month thst it is a Olympic sport for their customs officers, to arrest as many foreigners as they can. I was meant to be there for 40nminutes, 4 weeks later and £850 fine i got released and banned from the airline with no refund for the return journey. Half of the foreigners in there were for the exaft same reason, one 23 year old lad on the way to a finance job in asia, had been there for over 90 days for tripping over his shoe lace.. AVOID AT ALL COSTS",Emirates,trip_advisor,['NA']
11003,Delayed but on time,"Flying home to Knoxville from Minneapolis my flight was delayed 30 minutes due to a mechanical issue. Alerted promptly to the delay. Check in and security were quick and easy. We departed on the new schedule, de-iced and we're on our way. The in-flight crew were friendly and apologetic. In the end we arrived back in Tennessee within minutes of the original scheduled arrival. Great job making up time!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11004,Seats and luggage,"Booking well ahead for 70 aged couple they separated our seats for no other reason other than to sell seat selection. Both were middle seats in different rows. Wife was uncomfortable between strangers as she does not like flying. You don't find out until you go to check in. Then there is the baggage charges for your one bag $31.50 ea. This leads people to bring large multiple carry-ons on board and then A/C offers to check them free for lack of overhead space. One couple had 6 large carry-ons! Not even a snack offered unless you pulled out your credit card. Also at boarding they talk way too fast over the PA, all distorted, no idea what they are screaming. Same on the plane, could not understand anything they rattled off. Cheap initial fare is the only good thing, but that is overshadowed by the uncomfortable and late flight.",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
11005,Pretty good $,"Flight was on time. I think you should plan on spending more $$ than you are originally charged as every tiny thing is extra. Flight to Sarasota was very cramped and I am only 5'4"". But at least they were on time. If I had to do it again I would book everything separate.. Not sure I got the best rental car and hotel pricing with the package deal.",Allegiant,trip_advisor,['Reliability']
11006,Excess Baggage Fiasco,"I was entitled to 42KG of baggage because of my Qantas FF membership. I had a baggage weight of 40KG and a ticketed weight of 30KG. At check in I was charged for the additional 10KG of weight costing $440.00 USD. I tried to explain this to the operator but they wouldnt listen. I explained that I wasn't charged this cost coming over as my weights were the same, they just said I could not board unless I paid the bill. I rang Emirates when I got home and they said my Qantas membership entitled me to 42KG....... but no one will give me back my money ! The airline industry is all smoke and mirrors when it comes to excess baggage charges, they are purely gouging at their passengers when ever they can. ""Shame shame shame Emirates"" very poor behavior",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11007,Why a 3+ Hour Layover And a Switch in Terminals at Houston International?,"Flew from El Paso to Philadelphia, via Houston. Flights were fine. However I had a 3+ hour layover in Houston. Why was that? Also,my flight was originally supposed to leave from Gate C35. However, without any explanation - and I did ask Customer Service - the flight was moved to terminal B. The airport does not have electric walkways and I had difficulty in traversing the distance between terminals C and B. Again, allow me to stress that no explanation was forthcoming about the change!",United,trip_advisor,"['Responsiveness', 'Empathy']"
11008,Worst flight,If I could give it zero I would! Absolutely everything from wrong seats to rude service. Never will fly with them again.,United,trip_advisor,['Assurance']
11009,Pretty good,"A few months ago, I flew on a 3 hour flight from Ontario to Newfoundland in an Airbus a321. It was an okay experience, there was very little legroom with a seat that was decently comfortable. I loved the in-flight entertainment, it had a very good selection of movies and shows to watch and an interactive map which I found entertaining. My only complaint on the entertainment is the main screen felt a little choppy but other than that I really enjoyed it. I found the washrooms to be dirty but that may have just been because I used it at the end of the flight. The overhead bins had a good amount of storage. I especially loved how they gave out free drinks throughout the flight, and if I wanted more it was pretty cheap.",AirCanada,trip_advisor,['Tangibles']
11010,Dog Issues,"We really like flying Delta Airlines and we, usually, have a pretty good experience. However, on this flight a dog was the issue. I am not sure of the regulations when it comes to animals on the plane, but I do know the dog issue has become a bit out of control (and not just with the airlines). Don't get me wrong, I love dogs...I have one. However, my dog does not travel with me...ever. Why not? The reasons are multifaceted (and I think pretty logical). First, let's be honest. Not everyone loves dogs. It's ok. We all don't have to like anything, however we should be respectful when being held in a flying tube for 5 hours. It's not our private plane. Secondly, I don't think that an airplane is the best place for an animal of any kind. Where does it go to the bathroom? What if someone is allergic to it? It is recycled air afterall. What if it bites someone? Lastly, many dogs don't like to travel or fly on a plane. This brings me to our experience... The dog that was seated directly behind us was scared to death! Poor thing. The owner of the dog brought him on the plane on leash (not in a crate) and the dog was shaking and scared. I felt bad for the dog until I smelled the smell... Shortly after take off the dog proceeded to emit an odor that continued for 5 long hours. One after the other...it was a bad awful odor that one could not make a face when the odor swiftly met your nose. OMG! It was bad and I am not making it up. Unfortunately we are stuck 30,000 feet up in the air and just had to endure it. Now I know...people can make the same odor, but typically not for 5 hours straight. I have traveled A LOT and something like this has not happened. Maybe the dog made a ""mess"" behind us? I am not sure. All I know is that it was a LONG flight home...especially when it was lunch time. :( I like Delta, but how do make sure we, as paying customers, don't get seated behind an animal? Even though I love animals and have a dog myself, I prefer to travel sans animal.",Delta,trip_advisor,"['Tangibles', 'Empathy']"
11011,They delay my every flight with them,"They delay my every flight with them, and every customer service crew can't really communicate well and have a bad attitude",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11012,Good price and great service,"JetBlue is always a homerun lots of flights to choose from, fair price, friendly personnel at airport and on plane look forward to the snacks and 3 hours of tv",JetBlue,trip_advisor,['Responsiveness']
11013,Horrible Experiance Would Not Recommend,Absolutely a horrible experiance. A family member ended up throwing up due to poor service of contantly ignoring the call button to ask to provide a glass of hot water and a puke bag. Addition the first class seats where the same as economy but very little to none addtional leg room. Also when asking the flight attendent where to put the puke they stepped back and hesitated and took almost 20s to point to a garbage bag. I would most definiely recommend this air line to those that love poor service and horrible speed/time managment. First time with Delta is the last time with Delta.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11014,The Worst of First,"The flight from NY to Tel Aviv had disgraceful First Class service, comfort, and value. The gelatinous food was as inedible as unidentifiable. I was the first row and waited 15 minutes before climbing out of the cube in which I had been stuck, to alert the flight attendant that I required help and had been waiting for 25 minutes locked in the cube. ""What is it? What do you need?"" was Delta's first class reply. The most uncomfortable seat. Whoever designed this cubical, in which the door malfunctioned on the return flight too, needs to fly Air France First Class or LeCampanie for some tips.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11015,Poor Customer Service and Website Guidelines,Frontier Airlines has terrible customer service and terrible explanations of change/cancelation policies on their website which leave it up to Frontier Airlines for interpretation and CYOA. I can't say I'm ever going to fly Frontier again unless it's an emergency.,FrontierAirlines,trip_advisor,['Responsiveness']
11016,Great Customer Serviice,"I flew Economy. The staff is very friendly and helpful. I loved having a newer, immaculate cabin. The Flight Attendants had a fun sense of humor and were very accommodating. The flight was on time and baggage claim went smoothly. This was my first time flying with Allegiant and I loved having a direct flight at a reasonable price! I flew home with Frontier and it was just as enjoyable as my first flight.",Allegiant,trip_advisor,['Assurance']
11017,¡¡ DEMORADO !!!!!,"Llegamos al aeropuerto El Dorado a las 9 de la noche hora de Colombia y en pantallas el vuelo AV120 con destino a Londres, figuraba DEMORADO. Esperamos, no quedaba otra, observamos el arribo de un Boeing 787 de la empresa, procedente de Madrid, sería la 01,00 01,30 de la madrugada. Movimientos de descarga de la aeronave, catering, pasajeros, etc. En la misma puerta, luego de acondicionarlo y en el mismo avión, comenzamos el embarque y salimos de El Dorado a eso de las 3 y pico de la mañana. Obviamente llegamos tarde a Londres. El comandante pidió disculpas, varias veces por la demora, pero para nosotros el daño estaba echo. Nos perdimos varias horas, tendría que haber aterrizado a las 15:30 GMT del día 18-09-2018, y lo hizo mucho mas tarde por la ineficiencia de la empresa, creo que fue alrededor de las 17, no mlo recuerdo muy bien. Eso sí, al hacer el check in, nos dieron un bono para comprar dos combos en Mc Donalds, pero con presupuesto limitado. !! Vaya premio consuelo !!!. El avión moderno, limpio, el personal amable, vuelo relajado pero con eso no basta. No cumplieron con mis expectativas para nada.",Avianca,trip_advisor,['Reliability']
11018,Great Airline - Just understand what you are getting into.,"I have flown Allegiant airlines numerous occasions over the past few years. Honestly I have nothing to complain about. The longest delay I have ensued was only for 30 minutes due to the plane needing some extra oil and when all was said in done we arrived at the other side a few minutes late. Please take the following into consideration before booking with them. 1. Yes you will have to pay for your carry on bags and checked baggage, however, Allegiant clearly states the cost if you purchase bags prior to your flight or at the airport. 2. Mystery Seats - If you do not pay fo select a seat you will most likely end up in the back of the plane. For $13 you can get a normal seat of your choosing. 3. Snacks and Drinks - No free peanuts for you or water for that matter. Pro tip bring an empty water bottle through security and fill it at the airport. 4. Comfort, the seats suck but are bearable for short flights (Less than 3 hours) which is most of their offerings. Honestly, if you do your research and factor in the additional cost ahead of time you should not have many headaches with this airline.",Allegiant,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness', 'Assurance']"
11019,Good flights!,"I downloaded the United Airlines app before I left and found it to be very helpful! I received up to date communications including reminders to check in on line, when the flight was delayed and when it was on time. I think the staff was wonderful! From check in to the in-flight staff. Pleasant and accommodating. I must admit I was worried before using this airline as the reviews are not always favorable but I had a wonderful experience and would try to choose United for my next flights.",United,trip_advisor,"['Tangibles', 'Assurance']"
11020,The flight was on time and the crew were fun and friendly.,"My husband and I love Allegiant Air. The fares are usually very reasonable, the ground crews and the flight crews are very friendly and professional.",Allegiant,trip_advisor,['Responsiveness']
11021,Crazy boarding process led to lousy flight experience,"I fly frequently and somehow had never flown Southwest until recently. My first flight on Southwest will also be my last. I knew there were no assigned seats on the plane, but it was completely stressful boarding with my wife and young daughter. Most of the aisle seats and most of the window seats were taken, which left most of the middle seats available. When I sat in a middle seat, I realized I was sitting between a husband (on the aisle) and a wife (on the window), who seemed irritated that I was sitting between them. It was ridiculous. On the flight home, I asked the boarding agent what I could do to make sure my daughter was not sitting with strangers, and she seemed completely unconcerned. I know a lot of people like this airline and setup, but I'm not one of them. Scrambling to find seats upon boarding a plane ruined the flying experience for me. I'll never fly Southwest again.",SouthWest,trip_advisor,['Responsiveness']
11022,Viajero,"They us no good cancel flights all the time if the plain is not full. They have done it to us 2 times, they got me one time two times but not 3 garbage take your money and they flight with it lol. Don't put your money on this airline... remember chip things become expensive.....lo barato sale Caro!!",FrontierAirlines,trip_advisor,['Reliability']
11023,15 hour flight,The cabin crew was great on feeding us every 4 hrs or so and blacking out all the windows on the airplane so we all could sleep or watch movies.,United,trip_advisor,['Assurance']
11024,Emerson 2024,"On time smooth flight..if you keep most on time flights will be awesome. Also, go back to 50 pounds for luggage...it will Make a difference..",SpiritAir,trip_advisor,['Responsiveness']
11025,Worst flight experience ever!!!!,"DO NOT FLY with FRONTIER— the NEW SPIRIT!!! Please DO NOT FLY with them!! This flight attendant convinced the pilot to have me kicked off of flight due to non-compliance by me mentioning that he is rude in his response to a question I’d ask & his responses to the questions of other passengers as well. In addition, he began to scream at myself and others 🤬 the pilot did not come out to speak to myself or others (Frontier employees or other passengers). The flight attendant had no valid reason to have me removed from flight & they voiced to me after plane left me that he was SIMPLY BEING A RACIST, WTF??!!! Also other passengers agreed that he was being a racist and that I, too was being ABSOLUTELY COMPLIANT to all rules & regulations @flyfrontier I HAVE NEVER BEEN KICKED OFF OF A PLANE & this is why I only fly Delta however this trip was a gift of HELL!! DISCRIMINATION & pure HARRASSMENT!! THIS BS HAS TO BE STOPPED!!",FrontierAirlines,trip_advisor,['Assurance']
11026,Operations Manager,They made a decision to replace the overhead bin stickers on the safety equipment. Took them 90 minutes with 4 people multiple attempts,FrontierAirlines,trip_advisor,['Responsiveness']
11027,Great flight,The Staff was super courteous and friendly I would definitely fly jet blue again I highly recommend it.,JetBlue,trip_advisor,['Assurance']
11028,Could untied get any worse ? Well just when you think the answer is no they do.,"Trying to figure out how United can actually suck any more than they already do. Hours of hold time then they don’t know what they are talking about and send me to their partner airline for hours of hold time only to have the partner airline tell me United doesn’t know what they are talking about that since the ticket was booked through United that only untied can make changes. Well if just got worse on this domestic flight home from vacation, which has been booked for months with confirmed seating assignments for both of us. Then at luggage check I printed my boarding pass still sitting in my check-in and confirmed seats then upon boarding some genius from United decides that I really don’t need to sit in my confirmed seats and moved me so that someone else could sit with there travel partner as that was obviously way more important and a larger priority than me and my wife sitting together in seats that had been confirmed and checked into well before n advance. Great job United your only half a step from being spirit airlines.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11029,Vacation return,"Even though we left about 10-15 minutes late (no fault of the pilot, too many planes scheduled at same gate) they first told us what was going on and then proceeded to get us at the gate in Atlanta 10 minutes early!! Friendly, welcoming staff. Was a real pleasure in this day and age where horror stories of being stuck for hours are becoming the norm. Way to go!",Delta,trip_advisor,['Responsiveness']
11030,A CANCELLATION NIGHTMARE!!!!!,"My wife and I were traveling from Orange County (SNA), CA to Baltimore(BWI), MD with a connection in Las Vegas(LAS); This was the busy return Sunday after the Fourth of July, 2019. We arrived early at SNA and boarded the plane when once seated a buzz on my cell phone notified me that my connecting flight from (LAS to BWI) had been cancelled no reason given. The flight attendant announced that there were three BWI travelers on the plane from SNA, and that we could depart the plane or wait to get to LAS to figure out what to do; meanwhile, on my phone it told me to click on a link to rebook, and when I did, the message said we can't proceed because one or more passengers has already boarded the plane in SNA; how frustrating. POOR CUSTOMER SERVICE: Once arriving at LAS we were directed to the check-in desk, and there we encountered a blonde representative, who had an uncaring demeanor about our dilemma. She was coarse as she notified us of no departing flights to BWI, and that she had nothing going out until the following day; she said she had two Houston connection seats the next day; and we were unsure what to do; rather than hold those seats until we made up our minds, (we are seniors ) I had to go to Lav; when returning she said those were gone; and she only had a flight going to LAX and then back to Baltimore, thus sending us back to California just to return back East to BWI; plus she was gruff in explaining that the cancellation was due to a weather issue; therefore Southwest would not cover overnight expenses. Sometimes a kind attitude can deliver unpleasant news. Food Service: There is no reason that a 5 hour flight from LAX to BWI should not have a packaged meal instead of pretzels; secondly, the WiFi was broken on that 5 hour return flight. All of these items including an unexpected overnight stay and two California earthquakes were a bit much; Economy it maybe listed ,but $1336 rt seems a bit much for this experience.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11031,DON'T FLY WITH THIS AIRLINE,"This was the worst treatment I have ever received in my life. We bought our tickets months in advanced, paid in full, checked in, printed our boarding passes and were waiting at our gate. When it was time to board we were told we can't get on the plane and that our tickets were cancelled. I said here are our boarding passes, we checked in with you guys, they're paid for, how is this possible?? The lady told us it wasn't her problem it was ours, I have never been talked to by someone so rudely. She told us to go back out of immigration and security which was a huge process and had to explain to each person (who didn't understand either when looking up our information). We finally got out to the departure area and they didn't even have anyone at their Avianca help desk which makes a lot of sense now. So we went to the check in and they sent us to the first check in line because it's also for ""information."" They said we can't do anything you have to call our number to rebook a flight and acted confused as to why we weren't allowed on our flight. We called 5 different times and they said their systems were down so they can't do anything for us, they can't rebook us another flight but talk to avianca at the airport and they will rebook. We told them they are saying to call them and that's the only way to do it. We went back to the check in/information line and they said they can't help that the only way to book is on the phone. I said, ""there is no way to rebook/book an avianca flight in this airport?"" and they said no we have to call. We called many times and got the same answer. We ended up having to buy a ticket with another airline which was the cheapest flight and costs us $4000!!! On top of what we already paid Avianca for our tickets that we were allowed to use. So once I got home I called them to get a refund and was told, guess what?? That I have to do everything on line and they don't have a department for this type of issue and they don't process refunds on the phone. SO I went online and when you fill out the refund request form and submit it, it says ""sorry unable to process, try again later or contact our call center."" So I called the call center again and they said they will send me to ""web support."" I then stated that I need to speak to a supervisor or manager and that this situation is out of control at this point, I feel completely played and don't even trust that this is a company that doesn't actually scam people out of their tickets and money. She said she will let me talk to her supervisor, please hold.... I held for 5 minutes and was told to keep holding, then told another few minutes that the supervisor is on the other line, to keep holding. Then that they just need to transfer me to web support. Once talking to them they said they needed either my passport number or drivers license number to be able to talk to me and would not budge on it??? She told me I needed to use google chrome, erase my entire browser history and don't use punctuation! At this point I literally think they scam people, I know that sounds crazy but I have flown countless times and have never had a situation so sketchy where no one will talk to you or help you. I don't know what to do, except leave this review to steer anyone away from using them! If you can get on the flight great but if anything goes wrong don't expect ANY help whatsoever. I have had such nice airlines help or rebook right away if needed, so I absolutely think this airline is the WORST.",Avianca,trip_advisor,['Responsiveness']
11032,Carry on cpap question,"I have a cpap that I no longer use. When booking my spirit ticket it gave me the option of saying I have a cpap. My question is, is it too risky to bring the cpap case (it’s a soft case but pretty big and branded with the resmed label) but filled with luggage. I’ve seen people use the neck pillow hack and am wondering how to get my luggage to Las Vegas for the weekend without having to pay $100.",Spirit,reddit,['NA']
11033,That’s what I call service! ,"11th of August Miami-Chicago 10.55 SK3900/ A320-100/200 I’ve had such horrible trips with United Airlines for many years now. This trip..... just turned everything around! Clean airplane and the service, wow! This crew should teach the rest of your crews what customer service is. When we entered the plane they met us with a smile(warm and genuine, not the fake one 😉)even the children. I never felt like we disturbed them or were a problem. It really felt like they cared. Especially a guy (Think his name is Brandon). You are lucky to have him at United Airlines. You don’t meet that kind of service minded people often. He even did the safety demonstration with a smile and I’m sure that’s not the most fun part to do. We will be back on United again in December and I hope we have this crew again. Thank you for a great flight!",United,trip_advisor,"['Assurance', 'Empathy']"
11034,Great experience ,"I had no issues..... It was comfortable with great customer service. I am pleased to have used this airline. Truly a flag carrier. Great representation of Columbia. Love the uniform of the flight crew. The flight was delayed in Bogota and we were given hotel accommodations for the night. My recommendation is very simple.... Choose Avianca airlines on your next continental travel! Cool, calm, cozy.......",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
11035,It's a Discount Airline,"It is a discount airline service. Please keep that in mind when booking with them. We booked our summer vacation with them only to have our flight moved back one day. We were comp'd with $100 vouchers each for all 5 of us. But we lost one day of vacation, car rental etc. I was told by an airline rep Allegient never comps like what we received. Just keep in mind, it is a DISCOUNT airline service. I could never get to places they offer for $60.00 - $100.00 at the locations they fly from.",Allegiant,trip_advisor,['Responsiveness']
11036,"Good price, at a cost, as always","Frontier is always a good deal, and it always comes at a cost. 2.5 hours late departures, small seats, and hit and miss customer service. Some gate agents were great, others were clearly annoyed, but then the customers were annoyed so some idiots probably took it out on them but one way or the other, it is how it is. I'll continue to fly frontier if I don't care /when/ I get there or need a deal but it's never my go-to airline.",FrontierAirlines,trip_advisor,['Responsiveness']
11037,Overall a good flight,"Except for the occasional crew not knowing what was happening, it was a good flight. The United app showed us arriving and leaving from the same gate, which would be great as it was a 40 min transfer. But the crew was thinking that this flight went somewhere else. All in all it worked out and was a pleasant flight. The Untied club lounge was very nice for a 3 hour layover on one leg. Comfortable and great snacks. I would recommend the lounge for any extended layovers.",United,trip_advisor,['Responsiveness']
11038,Consistently good,SW flights are always smooth .. the lineups are consistent .. seating is consistent .. you know what you get .. i try to fly them whenever possible.,SouthWest,trip_advisor,['Responsiveness']
11039,The CRAPPYEST airline to date!,I have never been more frustrated with anything in this lifetime. They only help via text and lie!!!.,FrontierAirlines,trip_advisor,['Responsiveness']
11040,they text me when bad weather canceled my flight and helped me find another flight,i was scheduled to leave at 1030am to fly home when severe weather was approaching and my flight was canceled. Southwest text me 330am to notify me and gave me suggestions for other options.,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
11041,Smooth Flight,"It's my first time to travel to Casablanca and I had a good experience, the airbus A380 lift off smoothly and flight landed 40 mins early ahead of it's arrival time.",Emirates,trip_advisor,['Responsiveness']
11042,"Great service July 20,2023",Excellent help for all. A lot of personnel to help Delta JFK Airport is efficient and helpful to passengers. Numerous personnel everyone greets you with a smile. Handicap services exceptional. Paying more to go nonstop to Greece is worth every dollar,Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
11043,Voo Brasil - Lima - Cusco (ida e volta),"Os voos foram tranquilos. Voaria novamente por esta empresa, o atendimento foi muito bom. Foi a primeira vez que viajei com a Avianca e fiquei satisfeita.",Avianca,trip_advisor,['NA']
11044,Will never fly with them again,customer service is horrible. I was on hold 2 times for over 45 mins each and never got through to anyone. My luggage was ruined and I need it replaced. I filed a claim but I was denied and they told me to stop reaching out for assistance because they won’t be doing anything. (After I paid $90 extra to check it they want me to replace my luggage on my own dime) My flight was also delayed 6 hours and they offered no accommodations or options to change flights. They do not care one bit about their customers. I’ve never been treated so horribly by a company before. Do yourself a favor and avoid them,Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
11045,last minute flight cancellation,Cancelled my flight at the very last minute and they are not cheap as we thought. worst carrier ever. Please stay away from this carrier.,SpiritAir,trip_advisor,['Responsiveness']
11046,The worst buying experience and sales service I've ever seen,"I bought the ticket with my app, and then I couldn't access the reservation through a computer! The digital channels are not connected, it's unbelievable. Through the app, I could not change my seat prior to checking in. I had to go through an online chat to try to pick a seat, and service was absolutely terrible; the person did not understand the simplest of requests, gave me flat out wrong information (said one seat was available when it actually wasn't). Avianca also has the worst check in structure; if you have a seat in the first 5 rows, you better arrive really early or there will be no room for your luggage. Leg room not as good as Gol.",Avianca,trip_advisor,['Responsiveness']
11047,Always Number One,"I am always excited flying Emirates to parts of the world. Efficient, customer-friendly and smooth flights and inflight entertainments with tasty meals to go with it.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11048,Lines are always ridiculous,"In almost every city that I've traveled using JetBlue, the lines are incredibly long.I arrived at the airport already checked in and had no luggage. All I needed was to print my ticket. I still had to stand in line for 3 hours, almost missing my flight. To make matter worse, the flight flew was very condescending to Haitian passengers on the flight. It was incredibly rude. I have at least 3 incidents with JetBlue this year alone - long lines, refusal to issue ticket, lost baggage, flight delays. If it wasn't so affordable ,they would not have my service.",JetBlue,trip_advisor,['Responsiveness']
11049,So far so good,"I love the convenience of non stop flights allegiant offers. Of course delays happen, but the fares are good. Punta Gorda airport is very accommodating. I have friends who are visually impaired and PG airport has been so helpful to them. Allegiant is my plan A always. Going to the airport to book flights ahead of time is well worth it.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
11050,Executive Director,Old planes. Fist class service is same as economy. Beside boarding first their is no rationale for the price difference.,Delta,trip_advisor,['NA']
11051,Music City,Great flight and great service. Non stop to Nashville from Raleigh is very convenient. My only complaint is that the plane is always completetly full. Good for Southwest!,SouthWest,trip_advisor,['Tangibles']
11052,Excellent Flight &Service,"We flew via IAD and both flight crews were exceptional. Flight was smooth & quick, staff was friendly, professional & awesome. Can’t wait for the next one!!",United,trip_advisor,"['Responsiveness', 'Assurance']"
11053,Absolutely TOP !,A fantastic flight with the loveliest crew - never been treated so nicely. Always with a smile - the most charming stewardess. We have been flying quite a few times with Emirates and other airlines in business class but this time is has been absolutely TOP ! Thank you,Emirates,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
11054,Do NOT BOOK!,"If you want a headache or the worst customer service, book with this airline! The representative and manager were not helpful",SpiritAir,trip_advisor,['Responsiveness']
11055,Malisima!!!,"Malisima, desordenada, la atención es pésima. Tienen a tres personas atendiendo a 100 pasajeros porque tienen el counter cerrado hasta antes del vuelo. No viajo más con estos",Avianca,trip_advisor,['NA']
11056,"CHECKING IN A FUSS, BUT....","Checking in gave me fuss because of the indifference of the frontline staff who obviously were not briefed on how to handle motorized wheelchair and assisting passengers with disabilities, especially in Manila. Other than that, the inflight experiences were very good with very accommodating staff ready to assist me going to the restroom with cabin chair. My motorized wheel was ready at the gate and no need to remind the crew about this, even at the arrival gate in Manila.",Emirates,trip_advisor,['Responsiveness']
11057,Hidden Fees,"Bought the tickets and took the kids on vacation because they were so cheap, but that's before you arrive at the airport and they start charging you for every little thing. That cheap ticket now costs hundreds. The customer service was also beyond poor. No sympathy, no understanding, no trying to work with paying customers. Never again will I fly Spirit. With customer service policies like that I can't imagine how they treat their employees.",SpiritAir,trip_advisor,['Responsiveness']
11058,Night flight. Good time,Time of flight great. No crowds at air port or going through customs. Service professional . Traveled with service dog and no problems!,Emirates,trip_advisor,['Responsiveness']
11059,Replacement Airline,We flew Air Canada when KLM had cancelled our flight. Air Canada was very accomodating for us as a replacement airline.,AirCanada,trip_advisor,['Responsiveness']
11060,Hate open seating,"I hate, hate, hate the open seating. If you get a c group ticket, you will “c” whoever you’re with at the end of the flight. And they don’t enforce position numbers and let everyone pre-board for having kids or x,y,z. The last flight I got stuck 15 rows behind my partner sandwiched in between two men who did not fit in their seats… one of whom was eating a tuna fish sandwich. It was also 100+ degrees outside, the flight took off 40 minutes late, I couldn’t move my arms or even shift my body to get comfortable because peoples bodies were spilling into my seat, and I had strangers thigh sweat all over me. It was so unpleasant that I silently cried the whole flight. My partner bought the tickets and if we would have understood the weird seating situation, we would have upgraded or opted for another airline. This was my first experience with this and literally the worst.",SouthWest,trip_advisor,['Responsiveness']
11061,"UPDATE: Lost Baggage, Zero Communication, No Compensation","It has been over 2 months since I arrived home and sent the first email to customer affairs to get compensation. Their responses are getting slower and slower. First, it was a few days, then a week, then 2 weeks, then 18 days... It has been another 18 days since the last email I sent and still no response. I am keen to stop dealing with Emirates but they are taking so long to just solve my case. And helpline isn't very helpful ""not much we can do"", ""no phone number, only email to contact them"". People are more patient when they have an idea of how long they need to wait. This is basic customer service. They don't even show they are aware of this.",Emirates,trip_advisor,['Responsiveness']
11062,Horrible seating - I could have paid less on Spirit and been just as uncomfortable,My husbands knees were against the seatback in front of him the entire trip. There wasn't even enough room between seats to reach down and pick up the napkin I dropped. We flew United instead of Spirit because we thought their seats are more comfortable but we were totally wrong. We should have flown with Spirit which would have cost less and been just as uncomfortable.,United,trip_advisor,['Tangibles']
11063,Worst experience ever,"The pilot almost bounced the right wing off the runway and my baggage is lost. It's a two hour wait on the phone or an endless wait with this ""faster texting option"". I will make sure my story is told and will post on absolutely every review site I can. I wouldn't ride Delta again even if it was free.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11064,Hong Kong Airport protests,"Due to the Hong Kong Airport protesters forcing flight cancellations and airport closures, my ticket was changed to have me fly with Air Canada from Toronto to Beijing, and then with Air China to Guangzhou. The closest large airport to Hong Kong. Other than the extra travel time, the flight was pleasant.",AirCanada,trip_advisor,['Responsiveness']
11065,Worst customer service,"United fails in all aspects of customer service. They make it clear that their interest in making money with all the additional charges for luggage, and seats. Such a bad experience. Even hearing the delight attendant sigh and say ""I'm not ready to serve people"" before boarding the plane.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11066,Worst airline and customer service.,"Friday flight starts with a 6+ hour delay. No reason for the delay, no monetary compensation for the delay and a $50 credit for future flight was offered. Sunday flight home, starts with a 1 hour delay, then turns into a 2 hour delay and then at 9PM they decide to cancel the flight with no explanation. I call to get on another flight and they offer Monday night as an option. I tell them I need to leave in the morning for work and they tell us sorry. I ask to speak with a supervisor and they put me on hold for almost 50 minutes. By the time the supervisor gets on the phone, they tell me that Monday night flight is sold out as well and the next flight is Wednesday night. They offered us $250 each for the ""inconvenience"". When I explained that it cost us thousands to drive in a car to South Carolina (hours away), for new flights booked the day of, for a hotel and for meals, they told me sorry and that they are not even required to give us anything. What kind of customer service is this? Worst airline experience I've had in my life and I work in the industry. Avoid this company at all costs. They are clueless when it comes to being guest centric. I know people that work there and found out the pilot never showed. They had the nerve to use the maintenance line on me. Easy excuse to avoid taking accountability. I have emailed them multiple times since my experience and no replies have been given in over a month now. What a joke of an airline.",Allegiant,trip_advisor,['Responsiveness']
11067,Great flight,The flight was slightly delayed but they made up for it and we landed early. Stewards were very professional.,SouthWest,trip_advisor,['Responsiveness']
11068,Poor customer service after faulty plane,Flight was cancelled. Had to stay overnight in Dallas. Service desk was clueless as to what was going on and why passenger had to disembark their flight. Rebooked ticket and lost my preferred seating A group and had to board at the end of the B group. Customer service refused to upgrade to get me in the A group.,SouthWest,trip_advisor,['Responsiveness']
11069,"I never leave reviews, but as a PR professional in hospitality, I have to.","I never leave reviews, but as a hospitality PR professional near DIA, I had to leave a review because I was so extremely disappointed. I have never flown JetBlue before, but was excited to try it since I fly to NY often. Our hotel guests frequently ask which airlines we recommend as well since we are in close proximity. I could give you the long gist of the story, but at the end of my round trip, I was charged $70 extra for luggage because they were unclear in the booking copy, $200 to change a flight because of an emergency and spent hours speaking with customer service. I expressed my frustration and they simply did not care. They actually were rather rude about it. Coming from hospitality, I understand customer service can be difficult to accommodate for at all times, but I have never dealt with such compassion-less people. From someone in the travel industry; customer satisfaction & loyalty drives business goals above all else. I will definitely not be recommending this airline to friends and family or anyone in the Denver area.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11070,Frontier do not care,The airline canceled our flight and did not give us a reason why the flight was canceled and on top of that our plane got there at six in the morning and they didn’t have a flight out until the next day at 1:20 in the afternoon so they didn’t pay for a hotel for us or reimburse us a little bit of money so we have to come out of pocket in a place we never been to find somewhere to lay Our head.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11071,Worst Experience,"The airline delayed my flight in and moved my flight out by more than four hours each direction. The airline was not helpful in trying to rectify this mistake by allowing me to change my flights to better time, or in enforcing federal mask mandates. Several people on the flight did not abide by guidelines and the airline did nothing to address it.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11072,Buen servicio,"Buen servicio en vuelos de ida y vuelta entre NYC y Medellín. Puntuales y buen servicio a bordo. Pese a los problemas, sigue siendo buena aerolinea. Recomendable",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11073,Great flight!,Lovely attentive crew and comfy seats. Universal plug to charge phone/laptop which was handy. On the new 787 which is a very stylish aircraft making the journey a lot more comfy and relaxing. Food was amazing! Overall really good service however maybe an extra drinks service would be nice.,AirCanada,trip_advisor,['Responsiveness']
11074,Confusing Process,"Check in the bags at LGA airport was a terrible experience. It was very disorganized, the Southwest staff was not friendly or helpful at all, they were just rushing us but the process was confusing, they just give you the ticket for your check in bags but they don’t even take the bags at the desk, you have to take it yourself to a different area to drop it off (I’ve never seen this anywhere else), the space at the desk was really small so people were on our way and stepping in front of us while we were trying to talk to the staff there. Just a very stressful and terrible experience.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11075,Excellent International Carrier,Our flight from Calgary t9 Vancouver was delayed about two and one half hours because Air Canada’s computer system failed across Canada. Fortunately it affected all flights so we did not miss our Vancouver connection to Brisbane. We had about thirty minutes to spare for boarding in Vancouver. Our comments are regarding the international reputation of Air Canada.,AirCanada,trip_advisor,['Reliability']
11076,Boarding music,i never knew boarding music existed until I read it on this forum. Now I can't unhear it. 😤,Delta,reddit,['NA']
11077,A330-300 how to know which layout the flight will be in?,"My original flight was rescheduled so I have the option to pick a different flight, which has [A330-300]( URL which shows two different layouts: Layout 1 with lay flat, and Layout 2 without (basically premium economy used as business). How do I find out which layout the flight will be in? AC135 July 05, 2024. My original flight is [A321]( URL so either of these options will be better, I think?",AirCanada,reddit,['Responsiveness']
11078,The man,"I really enjoy my latest flight from Chicago to Vegas. We played a few games to pass the time, everyone seemed to have a ball. The staff was friendly as usual",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11079,Great Reward Program,"Recently flew from Detroit to Salt Lake City on Southwest using my reward points. Checking my two bags of luggage, which fly free went smoothly. I want to say checking luggage using the kiosk on past flights on Southwest out of Detroit was horrible. I typically take the first flight out, and in the past they opened the luggage check-in late. It's suppose to open 2 hours before a flight, and when their late it backs up fast. This flight I arrived 2 hours before and they opened right on time, and checking the bags was very fast. The flight left on time, and it was a very nice flight. The attendants on SWA are always great! Luggage arrived at SLC with no problems... love it when a flight is flawless.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11080,Great round trip flight ,"Flew frontier round trip with my 5 year old rdu to ATL and back. We had a delay going to ATL of just an hour, but then changed to only a 20 min delay. We got to ATL a bit early. So that’s a win win. Coming back to RDU, no delays. Weather is nice. We’re boarded up now. No complaints. Traveled with personal bags only. Didn’t have to size them at all. But even if we did, we knew the dimensions and didn’t try to get over on them. I will continue to fly with them because they are cheap, and get me where I need to go safely.",FrontierAirlines,reddit,['Reliability']
11081,Happy experience with Air Canada,"First time flight with Air Canada. Flown with Air Canada three times in 2018, from Vancouver to Montreal, then to Quebec, then to Toronto. Althought they are domestic flights, the seats are comfortable and have sufficient legroom. Water, tea and coffee are provided. Happy experience with Air Canada",AirCanada,trip_advisor,['Tangibles']
11082,Nice flight,"Nice flight, uneventful. We were able to fly right over Hurricane Dorian and no problem. Staff was nice and the flight was smooth.",Delta,trip_advisor,['Assurance']
11083,UNACCOMPANIED MINOR CHILD LOST IN FLIGHT ON 06/01/2022,"My minor child’s seat assignment was double booked with another passenger. She flew first flight from DFW to Toronto, Canada, boarded second flight from Toronto to Athens Greece to be pulled off the flight and told they canceled her second flight because she never boarded the first flight. I understand mixups but I called customer service to proactively find out where her bag was (assuming it’s still in dallas). Waited on hold for 50 minutes before I was hung up on by customer service. Not only can they lose my child but they cannot track luggage until the fight has completed all legs. I’m am truly regretting booking with Air Canada and missing my status with American Airlines.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
11084,Pésimo servicio son unos estafadores,Pésimo servicio de avianca hasta en vuelos nacionales en colombia. Según ellos no acatan normativas del gobierno de colombia. No dejaron abordar a mi mamá un vuelo porque su pasaporte estaba vencido sabiendo que hay una resolución que sacaron el año pasado donde se deja transitar con pasaporte vencido venezolano. Las declaraciones de una de las supervisoras es que no acatan esa normativa ósea ellos son un gobierno independiente y así muchos casos de conocidos desde Orlando que los obligan a comprar pasajes adicionales lo que son es unos estafadores,Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
11085,Rude to my pregnant wife!!!!!,Be aware there that seating is open to first come first serve with Southwest Airlines. My wife is 6 months pregnant and dealing with some complications. Our only request was to sit together on the plane. That request was rudely denied by the customer service agent because my wife did not have a medical condition documented by a doctor beforehand. I guess her baby bump was not enough proof. We will never be using Southwest again. Their business model assumes that everyone who travels is single and travels alone at all times.,SouthWest,trip_advisor,['Responsiveness']
11086,A reasonable finish to a long day of travel,"This section of our 4 - section itinerary was tiring for us and being very late night /early morning flight calls upon the staff to be very tolerant of very tired travellers. We were treated extremely well, the evening meal provided for some lighter type pasta food and a smooth Chilean red. Smooth flight and on time.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11087,Daytona beach vacation,Had a good flight down. One stewardess was a little debbie downer. Landing was abrupt. Great flight coming back. Friendly stewardesses. Smooth landing.,Allegiant,trip_advisor,['Responsiveness']
11088,"Consistently the best discount airline, as far as I'm concerned.","We flew from NYC to Austin and flew out of HOU (Hobby International). Crew and flight were excellent, timely, fairly priced, and the most spacious seats of all domestic airlines we fly (inc. Southwest, Delta, American, United). Consistently the most reliable and the air crew actually informs us if there is a problem with upcoming turbulence or other bad weather. Delta does NOT do that regularly. Thank you, JetBlue!",JetBlue,trip_advisor,"['Reliability', 'Assurance']"
11089,Almost missed a cruse,"Broke a major rule when going on a cruse, flying the same day the cruse was to embark. Our flight was arranged by Holland American so we assumed we were safe for a same day flight. We were until the flight departure time was changed the morning of the flight to a later departure time. Twenty two people on the same flight were scheduled for the same cruse, so Delta did call Holland America to make them aware of the problem. Holland America saved the day by having staff at the airport to tag our luggage and having it delivered to the ship and arranging for a bus to deliver the group of twenty two to the ship in time for the departure.",Delta,trip_advisor,['Responsiveness']
11090,Flight VLJQMK cancelled,Our flight was cancelled by spirit with absolutely no explanation. When they cancelled our flight they made us walk all the way back past TSA and into the checkout area. They made us queue in the same line as people who were on different flights. This caused an extremely long line that stretched all the way to the main door. It was the most disorganized and incompetent situation I've ever been in. It took 2 hours to get taken care of and I wouldn't be surprised if some of those people waiting to have their bags checked in for different flights missed their flights. I had to scramble to find a hotel for that night. Spirit's unexplained cancellation caused me more money out of pocket and an additional day of PTO which (I do not get many) wasted. I've had my flight cancelled before by delta and they took care of the situation right then and there at th gate counter. I understand Spirit is a low budget airline but it does not take that many resources to have the person standing at the gate counter take care of the flight that was cancelled. This caused such an inconvenience. Spirit should have paid for my hotel stay but nooo. Spirit is horrible!!!!!,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
11091,NEVER BOOK WITH UNITED (ZERO CARE ABOUT THEIR CUSTOMERS),"ABSOLUTE HORRIBLE EXPERIENCE! ZERO ACKNOWLEDGEMENT, ZERO APOLOGY, ZERO ATTEMPT TO FIX. They were so ""kind"" to refund me my flight, zero attempt to keep a customer. I was supposed to attend an important work trip this week from 6/27 to 6/29. My flight heading to Canada that was scheduled for 6/27 was canceled. Communication via email said they were looking into rescheduling my flight and would contact me as soon as it was done. THAT NEVER HAPPENED. I had to wait on the line for over an hour and when finally someone picked up, she said because the airplane was Air Canada I would have to contact them and they couldn't do anything. I asked to speak to her manager, she put me on hold and then told me she wasn't available. Eventually after 2 HOURS, she said she could switch my flight to the next day (the best she could offer). This morning as I woke up at 3am to get my flight, I noticed a text that THIS FLIGHT is also canceled. No attempt was made, and there were zero alternatives. I had to cancel entirely and apologize to my company. WHAT KIND OF CUSTOMER SERVICE IS THIS WHEN THEY ARE RUINING PEOPLE'S PLANS AND CAN'T EVEN OWN UP TO THEIR OWN MISTAKES.",United,trip_advisor,['Responsiveness']
11092,MUY BUENA,"A pesar de las grandes dificultades del año anterior, dia a dia la calidad, caracteristica de avianca, vuklve a sentirse en atencion, servicio, puntualidad. Seguire volando en esta empresa que además es la que mas conexiones tiene en Colombia y el exterior",Avianca,trip_advisor,['Responsiveness']
11093,unfortunately unreliable airline,"Unfortunately, Emirates usually changes flight times several times. On my last flight, the outward and return flights were each postponed by one day, which led to problems with the hotel booking. I've had the same problem on all my previous Emirates flights. It's a shame because otherwise Emirates is a good airline with good, friendly service.",Emirates,trip_advisor,['Reliability']
11094,Emirates is consistently superior in cabin and on ground service,"I have put my 'Flying to' as Dubai but I transit there to to other destinations. Their organisation of transfers eg time may be short, is exemplary and they make every effort to see you make your flight AND most importantly your luggage does too! Even if there is a direct flight by a marginal carrier eg BA I would recommend spending a little more time and a relaxing break at Dubai airport and taking a bit longer time.",Emirates,trip_advisor,['Assurance']
11095,Poor Customer Service,"Southwest cancelled a flight we were checked in for 4 hours before departure with no good explanation. Southwest Airlines was unable to offer an alternative flight home. We had to rebook with another airline with the soonest flight being 2 days out. We incurred costs exceeding $1,000 due to this cancellation, and they send an email offering a $100 “I’m sorry” voucher towards future flight? We will never fly this airline again and will not recommend to anyone we know.",SouthWest,trip_advisor,['Responsiveness']
11096,Allegiant-Good experience!,"My wife and I live in Cape Coral, FL. On a March business trip we traveled to Knoxville, TN. The best price for that trip was from Punta Gorda, FL non-stop to Knoxville, TN via Allegiant Air. We were a bit leery of Allegiant because of some things we’d heard. However, my wife and I decided we’d find out for our selves. We booked the flight and arrived at the airport on the day of our flight. Allegiant flys from smaller, regional type airports. We boarded the plane, (an Airbus 320) and found it was very nice. Best thing by far: the leg room, wow, fantastic! For an economy airline, this particular plane was excellent. The crew was polite and the lead attendant was extremely funny. What a hoot! Her pre-flight talk was funny, funny. Example: “In the event of an in-flight emergency, the oxygen mask above you may deploy. If you are sitting next to a child or..”someone acting like a child”..put your mask on first”. The rest of the speech was peppered with similar comments. The flight was on time and there were no problems with luggage, etc. We will fly Allegiant again for sure.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
11097,Just WHY?,Why have an app that if you can’t keep it updated? Why say you’re on time when you’re clearly not even boarding past the take off time? Why offer boarding classes when it doesn’t matter bc the entire flight is behind? Delta us EXACTLY the reason I fly American…. They are NOT dependable even on a direct flight!!! I’m embarrassed for them!,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
11098,How to ruin a holiday-Air Canada has now taken the prize for the worst airline I have ever been with.,"I thought I would never have a worst trip than Aeroflot -then a near crash with Air India beat them.Now Air Canada had hit a home run.I was bumped off in Business Class Sydney to Vancouver -I did not think an airline could do that with a business class seat-which i had been issued even a seat no.But they did! I managed to to a business class seat with another airline-12 hours later. Then I made the mistake of going with Air Canada -Vancouver to Kamloops-30 mins flight-guess what-they bumped my bag off the flight-so now in a ski resort ""Sun Peaks""without clothes.Been on the phone waiting for 5 hours today-just waiting-an awful terrible airline.Avoid at all costs. David Waterhouse Sydney Australia",AirCanada,trip_advisor,['Responsiveness']
11099,Avión con asientos cómodos y puntual,"Avianca hizo el vuelo Montevideo - Lima con muy buena puntualidad, los asientos se reclinan más que en otras aerolíneas y el desayuno servido fue agradable.",Avianca,trip_advisor,['Reliability']
11100,Direct flight to Japan,"Direct flight to Tokyo was very comfortable. Really appreciated that there were no stops. Spacious interior; comfortable seats. Food was the pits, but that's life in the sky. Haneda is super close to Tokyo. Glad I went there instead of Narita. Easy to get into the city via train. On arrival, buy your SIM card on the departures level to your right when you exit. Staff there are quite helpful and they have enough variety to meet your needs.",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
11101,The best service ever!,"I had a roundup flight to Montgomery for business,my flight was executed with no hitches. My flight home was delayed, but I was sent a text hours in advance. Once in the air, my flight was excellent, the pilot moved us above the turbulence and we actually made up 20 mins due to winds. Definitely one of,if not the smoothest landing I've ever had. I look forward to flying with them again soon.",Delta,trip_advisor,['Reliability']
11102,Worst airline of all time..,"This is the ABSOLUTE WORST airlines in the history of aviation. The should be shut down. The planes are cheap, the flights are always delayed with no explanation and the customer service is almost nonexistent. Steer clear!! Pay the extra or get what u pay for.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
11103,Worst airline to fly from Dubai- more like budget airline standard now,The plane was understaffed- served food very late in the flight. The Christmas turkey dinner was disgusting- more like gruel. The second snack was a sandwich where the bread we soaking and flat. If you order coffee then place your order in advance as it takes them over 2 hours to arrive. Toilets were disgusting-urination on the floor and around the toilet seat. For no reason they only allow half the toilets to be used. Take food with you before you take the flight especially if you have children. Suggest you take a cushion as well in a long haul flight as the seats are very hard and need re-cushioning. Also when you board the flight the air conditioning is not as the plane was being fuelled so keep your mask on as the risk of COVID transmission is high at this stage.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11104,Transfer was a major problem,"The actual flight was OK, however although it was a international flight [Mexico to USA] no meal was included. The plane was only about a third full so there was plenty of room to stretch out. The problems came when we arrived at LA where I had to connect to another United flight to Sydney two hours later. We came into Terminal 7 and just before landing we were told that our luggage would have to be collected at Tom Bradley Terminal so we had to go there by bus and then also go through immigration before collecting luggage. United terminal staff didn't seem to understand the procedure so it took some time to get to and go through that terminal. I then had to check in for my next flight at Tom Bradley before waiting some time for the terminal bus back to Terminal 7. I just managed to get there on time. I was a nervous wreck!",United,trip_advisor,['Responsiveness']
11105,Sitting on tarmac,"Flight was fine, pilot did a great job of keeping us informed. We landed on time but unfortunately had no gate available to disembark so had to sit on the tarmac waiting. Don’t know if JetBlue or ATL messed up the parking but made our next flight waaay to close for comfort!",JetBlue,trip_advisor,['Responsiveness']
11106,NEVER USE THIS COMPANY,This airline has been an absolute nightmare. I wouldn’t recommend it to anyone. Literally pay more money and fly with someone else. Their customer service is barely “service” and they don’t care about their customers. Do not fly this company unless you want to be frustrated while trying to enjoy a vacation.,Avianca,trip_advisor,['Responsiveness']
11107,Broken stroller,We flew home from a long vacation go to get off the plane with 3 children a 10 month old and (2) 5 year olds. Waited at the gate for our stroller and when we recieved it the wheel was completely busted off the canopy all bent an ruined. We bought this stroller 2 weeks prior. The guy just shrugged and said “sorry” no assistance not even the wheel back. So i had drap a broken stroller 3 very tired children and ohr bags to the ticket counter with no one asking if we need any assistance. Had a paper thrown at me to fill out and nothing more. So very careless and wreckless,FrontierAirlines,trip_advisor,['Responsiveness']
11108,😊 Thanks!,Thank spirit! It was a pleasure traveling from SJU to DFW and from DFW to SJU this time. Also it was the same excelent experience last year traveling to Baltimore.,SpiritAir,trip_advisor,['Responsiveness']
11109,Delay in Cancun was to steal from my luggage,Flying from the USA to Cancun was no problem. When we were traveling back to the US we were all stuck in the plane with a 90min delay. We missed our connection flight home from Dallas. When we checked our luggage the next day we were missing some souvenirs. My guess is that was the delay. They probably where trying to hurry and close everyone’s luggage’s.,SpiritAir,trip_advisor,['Reliability']
11110,Excellent!,"The aircraft was full and I received a complimentary upgrade to Business class. The service was impeccable, maybe the best I have experienced in a long while (I'm a regular flyer and sometimes fly business but usually economy). Wish I could remember the flight attendants name, she was excellent. We departed a few minutes late but the winter weather was too blame, so no concerns on that account.",AirCanada,trip_advisor,['Assurance']
11111,Worst flight EVER,"THE worst airline of all time, Booked extra leg room .emergency exit row, Was accosted by flight attendant stating I had alcohol on my breath. Told me to get up out of seat or they'll remove me form plane. Moved to middle BROKEN seat for over 3 hours. Never been treated so badly in my life. I am a hospitality professional for over 30 years . Asked to speak to base manager when I landed . They were TOO BUSY. A week of phone calls being on hold etc. In the hotel business we call our guests if there was an issue . We don't ask our guests to call us. Anyone that works for IHG or Marriott STAY AWAY !!",JetBlue,trip_advisor,['Assurance']
11112,Disappointing,"This was my first big trip for years so I decided to spend so of my hard earned savings. The car up was fine, that’s where any service ended. Got dropped at the terminal and I was on my own. There was no 1st class checkin only business and that opened 15 minutes late. Found my way to the qantas lounge, nice enough, then went to Emerates business lounge again nice enough. Very few Emerates customer service staff to be found, I looked for someone to ask for help but there eas nothing. As an older woman travelling on my own I felt of no value. On board the service was nothing like I’d seen on YouTube. The space is very cramped, the one good thing was the shower. Before we landed I asked cabin crew if I’d be able to get some help in the airport, she seemed confused by the question, and said you’ll see customer service ask them, there was no one. The car service is just like a taxi line, you have to find it and get a ticket. I was looking forward to this trip, now I feel it will be my last, maybe I’m just to old!! On my return I have to transfer from Fly Dubai to Emerates, I’m dreading it.",Emirates,trip_advisor,['Assurance']
11113,awful service,"I had a poor experience on this flight. I have been using Emirates' services for over 20 years, being a Blue member and, then, a Silver member, up until the time of covid. I have had no reason to complain, previously about Emirates’ service. Sitting in seat 30F, I had ordered vegetarian food, and received a snack soon after take-off, along with a sealed cup of water. Subsequently, meals for other passengers were brought round and people were offered drinks, but I was offered nothing, and the steward moved on too quickly for me to request a drink. At the next opportunity, when a steward passed by, I requested a drink, but was advised to wait until lunch was served (a very poor response, I felt). I reiterated: I would like a drink as soon as possible (as I was thirsty). The person in seat 30G was asleep and i could not exit the seat with causing a disturbance. A drink was subsequently provided (but over 15 minutes later). However, the table in 30F is/was not secure and the drink slid off, spilled over me and the person in 30G next to me. The people sitting either side of me were more helpful than the steward in trying to clear up the mess. Later on, lunch did arrive, but it was 2 hours after I had first requested a drink (so, my request for a drink had been vindicated). When food trays were later collected, mine was overlooked, the steward passed me by, and my food tray was left for over half an hour. When a steward passed by, I asked that the tray be removed and could not understand why I was being treated in what seemed a negligent manner. At this point, I was beginning to become very fed up. A supervisor later came round and asked if I was alright. I was fine (albeit tired), but frustrated at having been ignored and overlooked. The supervisor was firm, but unapologetic, and asked me if i needed anything. I did not need anything, and she left me without further comment, her enquiry appearing pointless to me, as it solved nothing. Following this experience, I am unlikely to use Emirates again, which has left me thoroughly disillusioned with the company.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11114,Fraud,"I traveled with Frontier Airlines from SJU to Tampa, it was the worst experience possible. They canceled the flight and then they said it was delayed, then they charged me 59.99 two weeks after the flight for no reason. Hence, they committed fraud and I reported them. I liked Frontier for short flights because of the price, but I will not travel with them ever again. I do not recommend them at all.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
11115,Destroyed belongings and baggage,"Broken kids virtual tablets , breastpumbs , personal belongings , zero care whatsoever for your belongings and zero care to replace them .. very disappointing and have cancelled my sky miles ... you're very well known and make it right ... won't even get into their outdated international place .. sad sad sad ...",Delta,trip_advisor,['Tangibles']
11116,My go to airlines....,"When I need to get somewhere on time, Delta is my go to. They have competitive prices, lots of options, free in-flight entertainment. Their crews are friendly. My kids left before we did on another airline, and go there after we did going both ways because of delays both times. They were a few dollars cheaper, but we got more island time!",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
11117,Little choice of drinks and terrible arrival time,"In Bogota we connected our flight from Mexico City to another floght to La Paz. The first was excellent, but the second flight seemed to be a cheap flight in comparison. Also the arrival time in La Paz (1:00 am) was unfortunate, but it is even worse when we flew back from La Paz at 2:20 am.",Avianca,trip_advisor,['Responsiveness']
11118,"Pleasant. However, charge for carryons, not checked bags.","Flight delayed due to incoming weather. Delays were all over the place, trying to get passengers on and seated. Passengers with luggage and winter coats etc. I think carryons should be charged not checked bags.",JetBlue,trip_advisor,['Responsiveness']
11119,Bad customer service in airport for transfers,I had bad customer service experience in the airport. In flight service is good but airport service from emirates has become really bad.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11120,"Fast, friendly, and 2 chck in luggages",The staffs were very friensly and helpful. The airplane was cold when onboarding and the staff explained it to the passengers. The flight was not delayed and arrived on time. 2 check in luggages is t e best part of southwest. It lets you have less carry on and more leg room. I do not like the cookie much though. Also would be better to know the list of free beverage.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance', 'Tangibles']"
11121,Has SW told you they would hold a connecting flight and then rebooked you in the air?,"Our flight from SDF to MDW was delayed due to crew shortage. Gate agent first told us we would have to rebook for the next day - Easter Sunday. However after checking with another agent we were told our connection in MDW to OAK would be held for us. In mid-flight I received a text that we had been rebooked - turning a 7 hour trip into a 14 hour nightmare. I don't usually write reviews but had to hear if others have a similar story. Customer relations no longer receives phone calls - you have to enter a complaint online and wait for them to call you back. Gate agents don't seem to know how to help customers by giving them accurate information about connections or alternatives when flights are cancelled. They offered us $200 each for our ""inconvenience"" which doesn't even cover the cost of the flight. What happened to the Disney-like customer service? Also Wi-Fi didn't work on 2 of the flights for this roundtrip.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11122,Frontier is the worst airline ever,Please never ever fly this greedy airline. They hook you in with a cheap ticket price but then charge you three times as much for a bag than the ticket. If you want service from a human they charge you $20. if you want a soda they charge you. I’m pretty sure I got charged extra for breathing the oxygen on the plane. Frontier should go bankrupt and never fly them ever.,FrontierAirlines,trip_advisor,['Responsiveness']
11123,Always excellent,"Always outstanding service in business or First Class. Flights are almost always on time and have never lost my luggage (knock on wood). Crew is always pleasant, efficient and accommodating. Seat areas and rest rooms always clean. The only airline I will fly if they go to my destination..",Delta,trip_advisor,['Assurance']
11124,Do not fly the redeye with this airline,"Have flown Spirit before so this was not my first experience with a budget airline. These budget airlines are ok if you are flying less than 3 hours and travel light. I was insane to try to fly a redeye (10:00 PM flight ). First of all you get nothing from Frontier, no snacks, no entertainment, seats that do not recline and are minimally padded. The entire flight is dark as it is a night flight and lands at about 5:00AM. Looking around you can see all the people trying to get comfortable so they could sleep. Due to the non-pitch of the seats that is impossible. It was the worst flight of my life as i could not sleep. DO NOT FLY THIS AIRLINE if you want to sleep. It is designed to be as uncomfortable as possible.",FrontierAirlines,trip_advisor,['Tangibles']
11125,Worst airline of all time,"I’ve never in my life had such bad customer service, my family and I’d flight got cancelled to Orlando for my brothers wedding. In return we get scheduled on a flight with a layover and are last on the plane. Not to mention we paid for a ride which will now be unavailable to us and now are stuck paying for a bus ride. We were told we have been “accommodated”. WHAT KIND OF ACCOMODATION IS THAT” absolutely terrible. I’ll never fly Southwest again and I will bash them every chance I get. 0/10",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
11126,long trip to Hawaii,It has been a few years since my wife and I took a flight and I was surprised how the airlines cut back amenities On a 7 hour flight tou would get more than a couple cookies but they came around several times for beverages. I guess that's the price for cut and keeping down . prices. Other the flight was smooth and we arrived ahead of schedule. If you want more go 1st class but we couldn't justify the extra cost.,United,trip_advisor,['NA']
11127,Great Service,"I was on a 16 day business trip with 4 different connections and the last part of my trips was definitely the best travel experience I had. I was exhausted after such a long business trip but there was one employee who made it a lot easier for me. I made sure to go out of my way to ask His name and employee number so I could ensure he received acknowledgement. Matthew Paul (203957) made the last leg of my trip Enjoyable. He was engaging and friendly and went out of his way to Ensure that I had a good experience. I have only dealt with air Canada on a few occasions but I can honestly say it was one of the best flying experiences I’ve had. All of their staff were exceptional but Matthew went above and beyond. Highly recommend for business travel, but I’m sure it would be great for leisure too.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11128,"good flight, but tv broken","My flight to New York was awesome, 80 empty seats and the flight attendant said anyone could move into another seat as long as it was in the same class ticket which you bought. I had the whole row to myselt and the only problem was that my tv didn't work. My return flight was full and again, my tv didn't work and when I asked them to reboot it, it took about 1/2 hour to accomplish. The plane took off late because someone in the previous flight had misplaced/lost something in the seat and they brought in a mechanic to take apart a seat to look for it. Great for them, sucked for the 300 people who had to wait in the terminal and the plane took off 35 minutes late.",Delta,trip_advisor,['Responsiveness']
11129,Not as good as it use to be,I was really surprised on my last trip on Jet Blue. I had taken a different carrier days earlier to ft Myers. Jet Blue use to be the best with its entertainment system but that has changed. There systems are old and their prices are high. I now use kayak to schedule my flights and you can see what is offered i.e. entertainment or web service on the flight. They need to update their fleet and electronics are get left behind like Pan Am.,JetBlue,trip_advisor,['Tangibles']
11130,Duffle as checked bag,URL: URL Thumbnail: URL Images: 	 URL,FrontierAirlines,reddit,['NA']
11131,President,"Excellent service, happy to keep travelling on Emirates airlines. Ground staff and aire crew were very friendly as always.highly recommended.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11132,Missed a funeral due to southwest Idiots,I will never book on southwest again. They closed the doors early and wouldn't let us on the flight. Missed my grandmother's funeral. F@#k you southwest!!,SouthWest,trip_advisor,['Responsiveness']
11133,Easy AFFORDABLE flight (with little leg room),"Great AFFORDABLE flight - especially over spring break! Easy check in, on time and very nice staff. No problems at all - just be aware that the seats do not recline and they are spaced a little closer than normal!!! $7 drinks are a bit expensive!",Allegiant,trip_advisor,['Tangibles']
11134,Worst flight experience ever!!!,"Booked a trip to Florida and back. Me and my wife and two esa dog's. We took JetBlue there and United back. I called more than a month in advance to make sure I received the bulk head seats to fit comfortable since my dog is an Australian shepherd and weighs around 60 pds. JetBlue was great, paid a bit more but wonderful experience. United also guaranteed me two bulk head seats but no charge so I thought great. Then I called united again 5 hrs before the flight to make sure all was good and again was guaranteed bulk head seats. But when we arrived at the flight not only did we not have bulk head seats but we were sat separately and me in the very last row next to two strangers who were not happy being next to a dog. It was the worst flight I have ever had. Squeezing into a seat with a 65 pd dog on top of me holding him the whole flight. United stole my money because I would have never flown with them had they not guaranteed my seats!!!!!",United,trip_advisor,"['Responsiveness', 'Empathy']"
11135,Best Airlines our there BY FAR!!!!,"I’ve flown 6 times since January 1st and I can’t say enough great things about this airline. They are so accommodating, the nicest, funniest flight attendants and pilots I’ve ever come across. They get you on the plane quick and take off within minutes of scheduled take off times. If a problem has occurred THEY LET YOU KNOW ASAP instead of letting you sit in your seat wondering. It’s a lot easier to take when the pilots/airlines keep you informed! Such a pleasure to fly Southwest Airlines!",SouthWest,trip_advisor,['Responsiveness']
11136,"Excellent service, professional FA",Good service from the flight attendants; very attentive and professional. Food is better than average. AC please offer ice wine in J class. It is the Canadian thing to do!,AirCanada,trip_advisor,['Assurance']
11137,Great staff,"Have never recommended an airline but the staff were fantastic, they made the 6 hour journey painless.",JetBlue,trip_advisor,['Responsiveness']
11138,"For economy, it is better than most","I hate economy, and most airlines just smash you in like cattle. Avianca is better than most, more room , nicer staff, and reliable. It not a top airline, but better than average, Given my choices to fly this route, i always pick Avianca. I have flown their business class, which is good but nothing special. But economy which is so bad on most competition, i can live with Avianca",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
11139,Favorite airline!,"My husband and I flew from Savannah, GA to Columbus, Ohio. The plane was on-time. The crew was very friendly. The plane was clean. The flight was only $49 plus the added cost of the seat you choose and luggage. Overall, I was very satisfied with the price and the flight.",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
11140,Zero stars cuz delta is terrible,"My flight attendant Melanie-the heavy Latina with Dahmer glasses gave my row last pick on snacks and skipped us entirely for drinks. This is an upgraded ticket too. We were lied to about a delay( the pilot said the plane before us hit a bird so they had to clean it before we could land) when in fact there was a bomb scare and they closed 1/2 the airport. When I got my luggage my suitcase was cracked and one car seat had dusty brown debris covered everywhere. I took this to the baggage office and the lady is probably still talking about a carousel in the back but was no help to me and not even an apology was given. I will NEVER fly Delta again.I can skip a snack and a drink, but I really didn’t need the extra headache on luggage too.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11141,Taking responsibilty for mistakes!,"Recently, our early morning flight was cancelled without us being informed. Once we were able to track down an Avianca rep, he rebooked the flight for that same evening, but rather than having us wait in a small airport for 10 hours, he booked us into a 5 star hotel for the day, with breakfast & lunch, and taxi both ways. Now, that's taking ownership for your mistakes.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11142,Unpleasant experience.,"This was my first time riding with Frontier Airlines and it will Definitely be my last. The whole experience was very unpleasant for me. Beginning with the unexpected delay on my departing flight,high baggage prices and having to deal with Rude and unprofessional flight agents and management on my returning flight. Staff needs a training in communication and how to speak with frustrated customers. I did not feel valued or respected during my encounter with this Airline!",FrontierAirlines,trip_advisor,['Responsiveness']
11143,BAD REVIEWS,donot i repeat donot book with spirit airlines!!!!!!!!!!! my flight was canceled my next flight was delayed!! no one helped or tried to help with anything i was stuck in the airport for 12 hours! i didn’t receive my suitcase or anything!!!!! this is ridiculous,SpiritAir,trip_advisor,['Responsiveness']
11144,cumplida,"Cumplidos, una buena atención, viaje con mi hijo y estuvieron atentos a colaborar nos en el vuelo, la comida basica pero suficiente, y los sobrecargos muy amables",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11145,Air Canada could not provide service and has not return the money,"Air Canada could not provide service and has not return the money. They agreed to pay, sent us confirmation, and promise to pay within 10 working days, it is 60 days now. They have not paid.",AirCanada,trip_advisor,['Reliability']
11146,Good flight; on time and good cabin pressure.,UA does good work on a crowded flight. Not much to say except that it was on time and served snacks and drinks.,United,trip_advisor,['NA']
11147,I love Allegiant Airlines!,"I’ve always had great experience with Allegiant. I highly recommend the credit card. You get pre-boarding, a free, in-flight drink, and if you’re renting a car for seven days or a hotel for four days, you can get your companion ticket free. We were renting a car so we qualify for one free ticket. This airline is so convenient for us, we are lucky to have it in our city.",Allegiant,trip_advisor,"['Responsiveness', 'Tangibles']"
11148,DE TERROR,"Demoró 13 horas la partida,notificaron por mail sin justificacion 4,43 horas antes de la salida del avión, llegamos a Panama 1 dia despues, luego de estar en Bogota 4 horas en un Hotel ,perdiendo 1 de los 7 dias de all inclusive en el hotel RIU, ENTREGUE EL DIA 15 DE MAYO UN RECLAMO EN LA COMPAÑIA Y HASTA AHORA NUNCA RESPONDIERON, o sea que aparte de ineficientes, maleducados.No me alcanzarian 3 paginas para contar la peripecia a la que nos obligaron aruinando nuestro viaje.TENGO TODO DOCUMENTADO.",Avianca,trip_advisor,['Responsiveness']
11149,Avianca airlines,I have to say Avianca airline national I will never recommend its embarrassing how they let them down people in cartagena desk are not helpful and not honest with time Any way very bad experience It’s a shame but sadly the airline let them down To stressful,Avianca,trip_advisor,['Responsiveness']
11150,Good,"Crew was very friendly and helpful. Airbus 321 very clean. Full flight. Lightweight seats but very good flight. Have to pay for soda, but very affordable ticket. At some point during the 3+ hour flight, attendants distributed water which was nice. Landed 30 minutes early. Good for me.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11151,Worst flight yet,"NO staff and the few they have are so rude. Flights cancelled due to ""weather"" after 11+ hours in an airport with kids bc they promised the flight isn't cancelled (our plane was on the ground). Pilot even stated there is no weather and why aren't we leaving. People waiting 4 hrs to check a bag? Then to cancel and say it's weather related leaving 4 flights stranded in an airport and not have to compensate for over night expenses? Not worth the savings ever! We have never had a good experience with this airline!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
11152,Winter Vacation to Washington DC,"When I booked the reservation through a third party travel site, it stated ECONOMY. When I checked in I was told the reservation is BASIC ECONOMY. I called the travel site and they insisted it is regular economy. United did not bother to give me an explanation about the downgrade. Since I traveled with my family, we were separated according to Basic Economy fare rule. On the return trip back to Los Angeles, we cleared security but the gate was very far. My son went ahead and inform gate agent we are on the way but the she said the gate closes on time and will not wait even through we were running to the gate. So much for customer service. Never again. Do not fly UNITED.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11153,Best Airline,"Emirates is the best airline I've flown with, including its services amd onboard comfort.👌I would definitely recommend Emirates to any other person. It is surely value for money and best price guarantee!",Emirates,trip_advisor,['Tangibles']
11154,Not Nearly As Friendly As Past,Delta is our domestic choice most of the time as they have always been known for friendliness and cleanliness. We booked Delta Comfort but found there was so little extra leg room that it wasn't worth it AND we were not offered additional food or beverage choices. When we returned home we complained to Delta and the airline is in the process of refunding our upgraded tickets.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
11155,Good and affordable prices,"Excellent service and affordable price. They let us take and extra luggage free of cost. Definitively, we will use their service again.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11156,Just bad,Delayed 2 hrs. Both flights of my return ticket Dallas to Chicago are delayed. Changed Gate 3 times at DFW,FrontierAirlines,trip_advisor,['Reliability']
11157,"Read the fine print, don’t ever expect consistency and prepare for the worst","This was by far one of the worst airport experiences I have ever had. We were a military and first responders family traveling as a group of 7 including 3 children under 9. .The last family vacation before deployment for the dad. We had absolutely no issue flying out to Sanford from Columbus. Flying home from Sanford was another story. We arrived to the airport an hour and 5 minutes early to a 15 gate airport. This was a 7 am flight with small children, so limiting time the children could become cranky in the airport benefits everyone. We stood in line for 20 minutes before we heard them call out the “Columbus was closed”. We asked what this meant as we were NEXT in line and they said “we’re no longer accepting checked bags to Columbus”. We asked what we were expected to do with our two bags and the rudest lady I have ever ever encountered at an airport replied “well you should follow the policy and be on time, bags need to be checked an hour before”. Mind you we had just flown allegiant on the way out and had no issue with similar timing. The staff was basically useless at this point they expected us to either leave our two bags with no help getting them home on a different flight or have one of us stay 3 days until the next flight to fly home with them. Either way the policy was bogus because this was the case for at least 2 other groups just in our flight. I remind you this was a 15 gate airport I could walk and load my luggage on the plane myself in the time it took them to reject our group and call a supervisor. They Nickle and dime you every step of the way which is fine, I expect that when flights are so cheap but I do not expect to ever be spoken to the way we were or treated the way we were. The policy they are referring to is a non bold or highlight sentence saying “please check bags 1 hour early”on the email they send for check in. it said nothing about what should happen if your were slightly behind and how devastating it can be. And this was not the same treatment we received on the flight out of Columbus. We ultimately ended up having to split our group up to take the kids home on the allegiant flight and two of us leave to go take a different flight at a different airport on old reliable Southwest. there was no refund, voucher or even apology. And the cost to us for being 15 minutes to a constructed fluctuating policy late was greater than the original cost of the tickets >$1000. I WILL NEVER BUY ANOTHER ALLEGIANT FLIGHT. Save your money no one should ever spend another dollar here.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
11158,Suspension notice gone from EK website ,Let's hope it's a good sign of clearing happening. The suspension notice for connecting passengers is now gone from their website,Emirates,reddit,['Responsiveness']
11159,Great trip,"My recent trip with Spirit Airlines was truly amazing! The staff was kind, courteous, and happy throughout the journey. Geo, in particular, provided great attention during the flight, both before takeoff and after landing. The captain skillfully handled turbulence with ease and consistently kept us informed about what to expect next, which was greatly appreciated for preparation and safety. The gentle reminders about wearing seatbelts were reassuring. The snacks provided were good as well. I am looking forward to flying again with Spirit Airlines in the future!",SpiritAir,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
11160,Horrific ,This airline is the biggest joke even spirit doesn't change your flight on a whim. My Flight was changed both coming and leaving in order to fly out I had to pay three times the original price to change the flight that originally left at noon to 7am which my ride to the airport was unable to take me as well as having to hire a ride since my arrival b ack was 9:30 pm. If your going to change flights the cost should be yours to bear not mine Never again will I fly frontier and I will spread the word.,FrontierAirlines,trip_advisor,['Responsiveness']
11161,A very comfy flight ,"Nothing to complain about! Good food, great entertainment selection, comfy seats nice and friendly customer service",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11162,Good flight arrived early,Flight was good. Arrived 10 minutes early. Best landing ever! Lol I even told the Captain that when I was leaving the plane.,SouthWest,trip_advisor,['NA']
11163,Good service for short flights,Good service for reasonable price. Using this airline for short flights. Good entertainment free year phones.,United,trip_advisor,['Responsiveness']
11164,lo mejor para volar desde colombia,"siempre escojo avianca, su atencion en vuelos internacionales es de lo mejor, la calidez de su atencion horarios de vuelos y espacio en clase turista es muy buena",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
11165,Customer Service Needs Major Improvement,"Avianca has a pretty good in flight experience but everything else has just been a complete mess and the worst customer service experience I have ever dealt with. I traveled with the airline during their strike which caused delays with my trip. I was able to rebook and confirmed my information ON THEIR WEBSITE for the rebooked flight, but when I got to the airport NO ONE COULD FIND MY INFORMATION. Their rebooking and confirmation system seems so out of date that confirmed booking can go missing. On top of that, their customer service department has no English option so the whole time I was trying to get confirmation letters stating my delays for my travel insurance claims I had to wait for the representative to get in contact with the team in South America. It's been over 2 months since my trip and still no answers have been given. I've tried phone, email and still nothing. I don't think I will be flying with this airline anymore, it's just not worth my time.",Avianca,trip_advisor,['Responsiveness']
11166,Nonstop from Louisville to Vegas and back,"Inexpensive round trip flight even with the add ons. Flies out of Louisville Monday and Friday. I booked online for a good price. Like other airlines, the add ons are what raises the price i.e. carry on luggage, seating, priority boarding (this I didn't mind) etc. Flight and hotel can be combined, selection of car rental and most important airport roundtrip shuttles to hotels. I luv the latter because I was arriving there about 10pm. Assuring to know, ground trans was arranged for me. Too, I didn't make this selection when I first booked, but later on, So, you do have that option. The seats are in fitted faux leather however no patting at all, they don't recline, The legroom is tight for me and I am 5'3'"". Get a aisle seat over window seat. Gone are the days of free peanuts and any drinks. Bring your own. If you do try to purchase anything, only credit card accepted. On the plus side, flight inexpensive, non-stop 31/2 hr. flight to Vegas! Besides, your row mates are too. So, you can pick up any LV info . Aside from the negatives, I would put up with it either coming or going because it was non-stop and got me back to Louisville before 9pm!",Allegiant,trip_advisor,['Responsiveness']
11167,Sky Club Staff,"Has anyone else noticed the amount of sky club staff that just casually stand around eating, drinking, making coffee while they’re on shift? I see it a lot at DFW, JFK & LGA. Personally it doesn’t bother me a whole bunch, but it’s definitely not a good look for the company. Especially when it’s busy and you have to wait for an employee monopolising the coffee machine etc. As someone who came from hospitality in another life, this behaviour would’ve warranted warnings and possible dismissal for repeated offences.",Delta,reddit,['NA']
11168,Pre booked seats changed without notice,I pre booked isle seats as I have a hidden disability and need to get up at regular times and I had my seat changed on the flight out of Manchester and the return from Bangkok,Emirates,trip_advisor,['NA']
11169,First class service and attention to detail,"Excellent first class service with well presented staff who certainly know how to look after their customers. Delicious food, choice of drinks, welcome champagne we felt like royalty. Good choice of in flight entertainment with the latest films, comfortable sleeping flat beds and clean fresh linen. I would definitely recommend flying with Emirates.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
11170,The worst airline,"A nightmare not an airline. My flight was delayed hour after hour for 4 hours, by the time I got to SMF airport the rental place was closed! I had to sleep on the floor in the cold waiting for them to open. The flight attendant Danny on flight 161 was rude and disrespectful, and my bag was damaged. I can’t image a situation where I would fly with JetBlue again in my life, I seriously rather drive across the country then put up with such horrible service. Never again in my life will I fly with JetBlue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11171,Totally frustrating Gate Agent experience,"I did not check a bag for this flight as it was a weekend trip that only required 2 changes of clothing. My personal item was a small duffel that I purchased because it met the dimensions requirement of 18""x14""x8"". The female gate agent said it wouldn't fit under though I assured her that it would. She told me it was overstuffed (it wasn't even full) and charged me $89. She did the same to the person in front of me. I've been flying with my daughter once a month, just for the weekend, to participate in half-marathons. We've been doing this for over 2 years and have never had a problem like this. I was also unpleasantly surprised to be charged for coffee.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11172,Excellent customer service,"Excellent flight with Emirates. Staff were so friendly and quick service, seats were more comfortable than most economy flights. Meals were excellent tasty and good choices.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11173,Poor service but expensive,"I expected much better service. The flight attendants only learned to put on makeup, but they didn't learn to be kind and helpful. They paid no attention to the passengers. When you ask them something or try to call them, they pretend not to hear. For the entire staff, I have only one description - terrible.",Emirates,trip_advisor,['Assurance']
11174,Avianca,"Anteriormente cuando me cancelaron el vuelo, había viajado en varias oportunidades por Avianca, siempre fue y a sido, mi línea preferida por la atención abordó y considero que tiene muy buen mantenimiento en sus aviones y los pilotos muy buenos. Espero que hayan mejorado este aspecto de la cancelaciones..",Avianca,trip_advisor,['Responsiveness']
11175,Perfect!,"I visited Florida's Gulf-side for a quick visit and flew for the first time on Allegiant and was pleasantly surprised! Very friendly employees and easy to use app for boarding etc. Plenty of reminders and updates were sent to me prior to both flights. I found the seats to be comfortable enough for a two hour flight and honestly don't need to be bothered with drinks and snacks for that amount of time (snacks and drinks are extra). There was plenty of overhead storage for my carry-on (which I think was about $15 extra). I also paid a little extra to pick my seat, since I enjoy a window seat. Everything went like clockwork. The airport in Clearwater/St. Petersburg is also great...very nice size and easy access to US-19.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
11176,Perfectly Fine,"I had an ""A"" group boarding (I checked in 24 hours in advance), so I was able to snag an aisle seat near the front. The people in my row were quiet and cordial. The plane left on time, the flight was smooth, they landed on time, and there was not a big wait at baggage (a little longer than I would have liked, but not too bad). Reasonable and boring... just what you'd hope a flight to be!",SouthWest,trip_advisor,['Reliability']
11177,Asian Vegetarian Meal,"I usually order the regular meal but getting sick of it due to regular long flights. I ordered Asian vegetarian meal which wasn't good at all. I wouldn't bother again, the regular one was much better. Also no Baileys.",Emirates,trip_advisor,['Responsiveness']
11178,Teriible on both ends,It is pretty clear the Southwest is now becoming just another airline. An equipment problem that could have been handled far more effectively resulted in having to rent a car for more than $300 and then drive 5 1/2 hours to make my meeting. Then on the return flight the on-boarding process was so poorly handled that I almost missed my return connection. Oh and the best part for ruining my trip they gave a $50 voucher. Thanks so much !,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11179,Delta is cancelling flights and itenerarys without any notice to customer.,We have had reservations for our flight to Mexico for months and have now been either changed or cancelled without any adjustments. Just an email saying Sorry your trip has been cancelled. Our friends showed up at Delta last Friday only to be told instead of getting to Mexico that day as planned you are now spending the night in LA. They promptly walked over to United and booked a flight and got to their place without issue. I spoke to a representative about the issue and I was told they are changing/cancelling flights without any notice. We will be using other airlines going forward.,Delta,trip_advisor,['NA']
11180,Best service,"It was not economy I upgraded for business and the service, food and price excellent.I will travel with this airline again.",Allegiant,trip_advisor,['Assurance']
11181,Do not waste your time or money!!!,"I already wrote an honest review about my hate for Spirit, but I'm so mad that I'm going to write another. It's better worth your time to walk on your bare knees on hot, Florida asphalt than fly with Spirit. You better just cancel your trip ahead of time if you want to fly with their airbus.",SpiritAir,trip_advisor,['Responsiveness']
11182,Deceptive seating practice,"I purchased a seat for more leg room and the seat plan clearly shows a significant gap between the seats. Yet this was not the case, so I paid for the privilege to be crammed in like a sardine. Tried to reach out to Delta and the virtual assistant was absolutely pointless, the airport customer service center agreed it looked deceiving yet had no answer only refered to their online customer service which proved utterly useless as stated above . Tried via Instagram but it's been almost a week with no response. So I would not recommend simply due to the deceptive seating practice as well as the non existent customer service.",Delta,trip_advisor,"['Assurance', 'Tangibles']"
11183,Great attention to Detail,Emirates Economy Class is the best for long haul with better legroom and service than most airlines. Transit through Dubai was also swift and as painless as possible,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11184,"Quick, low cost flight","We were invited down to the beach by our kids and grandkids for a few days. We grabbed this fight, which took 1 hour and 10 minutes to land in the beautiful Myrtle Beach airport. The flight was on time, the crew was friendly, even the pilot got on and told a few jokes, the flight was smooth and landing perfect despite the winds.",Allegiant,trip_advisor,['Assurance']
11185,nice new direct service from GRU to MIA with brand new airplane / equipment,"Highlight: fantastic entertainment with big screen - even in economy class. It was coming with a great selection of new and older movies / series. I was lucky to fly in one of their newer Airbus 330 and it is great to have now more competition on the GRU - MIA - GRU flights. Challenges: Unfortunately even Avianca is having check in counter available and open all day at GRU, you are not able to check in to this flight before 4 hours of departure. Not sure why other airlines are able to do it differently - for sure there are reasons for it - from a customer perspective not the most friendliest solution. Recommendations: Allow customers to check in at your open check in counters not only 4 hours before departure. Furthermore I was hoping that with a new player in this route you would be more price competitive - unfortunately so far - based on my observations - you are most the times one of the more expensive on this route. Enjoy your next flight Marc tuch.global",Avianca,trip_advisor,['Tangibles']
11186,The worst airline,All three of my flights were delayed and they wouldn’t say why. One was overbooked and they kicked me off causing me to stay overnight before being able to take another flight which was also late. Poor organization; 2 employees acted like I was bothering them when I needed help getting to my destination. The worst airline and I will not fly with them again.,AirCanada,trip_advisor,['Responsiveness']
11187,Bonne expérience avec cette compagnie...,"J'ai pris cette compagnie pour un vol le soir depuis Cusco afin de rallier directement l'aéroport de Lima. Il y a eu près de 40 minutes de retard, mais cela ne m'a pas gêné, vu que j'avais plus de 8 heures à passer à l'aéroport de Lima. Pas de repas ou de sandwich, juste des boissons froides ou chaudes. Pour le prix payé (58 €uros) et vu que cela m'a évité un trajet en bus de plus de 21 heures, je ne vais pas me plaindre !",Avianca,trip_advisor,['Reliability']
11188,Price Gouging,I went online to book a flight. The price was significantly less money. I go to check out with both flights and price increases an insane amount. After 2 hours on the phone with a representative who couldn't even read flight details she basically said f* you. I am hugely disappointed with this airline,FrontierAirlines,trip_advisor,['Responsiveness']
11189,"""Extremely friendly Flight Attendants!""","Was on an overnight trip and was pleasantly surprised how nice and friendly both FA's were. Very attentive to passengers needs and frequently returned to make sure we were all taken care of. This was a United Express flight and I love that there are no middle seats, just 2 and 2.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11190,Washington flight 3 1/2 hours delay,"Once we were at the flight gate, we were told they don't have the crew. Then we were told they will arrive late. We ended up with more than 3 hours delay in an uncomfortable corridor Z gates!",United,trip_advisor,"['Responsiveness', 'Tangibles']"
11191,No Ownership and Bad Experience,"Changed the flight time but forgot to tell the airport. Missed my flight because the airport flight board and Google both said that the flight was going to take off at 9:59 PM, but it took off at 9:14 PM. Went to the ticket counter and was offered a ""complimentary"" flight change - for $150. Just told me that I should have been at the gate. To make matters worse, the flight I took with them the next day to go home was an hour and a half late. So I was supposed to get home on Monday at 11 PM, but instead got home on Tuesday at 4 PM.",Allegiant,trip_advisor,['Responsiveness']
11192,The employees literally don't care or know,"The employees pointed me to the wrong gate, then they constantly scolded me for paying attention to them and not the signs and tried to absolve themselves from any culpability, I came very early and shouldn't have missed my flight, then they scolded me again and told me I will have to buy a new flight.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11193,on time departures and arrivals,"We left on the 6 am flight out of Dayton. It was 14 degrees outside. We are always a bit nervous about making our connection to get to Cancun. The flight was full and the boarding process is not always smooth. Once on the plane, the pilot said that we were ready for take off but that we needed to stop off to de-ice the plane first. I really appreciated the pilot taking the time to tell us rather than have us sit and not know how long it would take. We still made it to our connection early. On all 4 flights, the staff was very nice. It was also nice for the kids that there were tv's in the seats. They had the choice of using their hand held devices or the tv's.",Delta,trip_advisor,['Assurance']
11194,"""Early-Bird"" scam. $300 million a year revenue that's annoying. Assign seats already!!!","I'm giving Southwest one-star not because of service, but because of their $300 million a year in sales for ""early bird"" check in. It's a scam, should be investigated, and frankly it's just not right. If you're going to rip off consumers, then just assign seats, and charge accordingly like other airlines. Anytime you get a ""C"" boarding pass you may as well check your carry-on because all the bins will be filled up by passengers who never follow the rules.",SouthWest,trip_advisor,['NA']
11195,No sleep on this overnight flight,"I was allocated a seat at the back of the aircraft which was near the kitchen. The flight took off around midnight and most people (including me) managed to fall asleep even though the temperature in the plane was at an uncomfortably low level. I asked for it to be altered but the plane remained very cold. I was woken the first time by an air hostess bashing her trolley into my seat. I jumped awake and the hostess simply smiled at me!! I managed to fall asleep again and was woken again by a hostess using my chair as a hand rail to steady herself when she entered the kitchen. When I was woken a third time (by a member of the crew using my chair as a hand rail again) I gave up and was awake for the rest of the 7 hour flight. I told a hostess that I was disappointed that, although I'd paid the same money for a seat on this transatlantic flight as everyone else, I was made to stay awake all night by the inconsiderate nature of some of the staff. Just seemed really poor service to me for a flight that had cost me hundreds of pounds.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11196,Worst uncomfortable flight I have ever taken. I felt like I’ve been taken hostage and no one cares.,"My flight arrived to Chicago 6 hours late, we were detoured to Memphis for a 3 hour lay over because they said it was a thunderstorm which was the farthest thing from the truth. It was clear in the air and my brother said it was sunny on the ground, he was my sister ride. The Ticket counter lady said they had no reports of bad weather on my flight 3189.",SouthWest,trip_advisor,['Reliability']
11197,True Blue,"Flew to and from Antigua non stop. Have taken the flight several times and always a booked flight. Paid extra for extra space and well worth the cost. In flight service very good. Did like if you made an onboard purchase and used your Jet Blue credit card, you got 50% off food and drinks. Great deal and some of onboard sandwiches not bad.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
11198,Worst experience by far,"Couldn’t have had a worse experience with an airline. First we were delayed by their own incompetence, and then by bad weather. Sat on the plane for two hours before the flight got canceled. Then they sent us off on our own with zero accommodation or help rescheduling the flight. Had to call endlessly and wait for 30 minutes to get a real person on the phone to get my flight rescheduled. Of course the next flights were already overbooked, so I had to wait about 10 hours for the next available flight. They offered no help with even finding, let alone paying for, a hotel. Had to sleep on the airport floor. At this point I’ve waited 17 hours in the airport and I find that my new flight has been delayed with no reason given (weather was fine throughout our flight path). Time comes for me to catch my flight and it gets delayed for an additional two hours because a flight attendant did not have the correct documentation. In total I waited 20 hours to get on my flight home with absolutely zero help, accommodation, or apologies from the airline. They made no attempt to make a bad situation easier for their customers. This is the last time I fly with Air Canada.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11199,Horrible,flight was condstantly delayed had to get a cab to sky harbor to another airline in order to make a business meeting,Allegiant,trip_advisor,['Reliability']
11200,Un vuelo tranquilo,"un Vuleo tranquilo, a tiempo, la comida buena. En general Avianca es de las aerolineas mas buenas de la region en cuanto a servicios.",Avianca,trip_advisor,['Responsiveness']
11201,Sb,"Having travelled with the airline on several occasions I expected the flight to be pretty much trouble free. On this occasion I was very disappointed. Boarding in Birmingham travelling to Dubai the plane was filthy, toilets blocked and overall unhygienic. To top it all the staff were uninterested to the point of being rude and lacked any customer service qualities. They were unhelpful at the simplest requests and I would seriously reconsider using them again",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11202,Challenging Day!,"Very impressed with how Air Canada handled a difficult day with ice storms, computer outage and cancelled flights. AC rebooked me after I made a mistake with my ticket, got me out and home before expected! Thank you!",AirCanada,trip_advisor,['Responsiveness']
11203,If there were any other options I would Never fly delta,"I have to travel for work quite often. I have been on 6 work trips since the new year and Delta always disappoints me. The staff is wonderful and the only real saving grace. I fly delta going through Atlanta moatly and there aways seems to be something wrong with my plane. The plane doesn't have enough gas, there is an undisclosed matiance issue, the runway is full or the gate is full so we wait an extra 30 minutes to take off or get off. On my current flight they also cant seem to be bothered to update us or their app. Time is valuable to everyone and Delta's time selection was what got me to buy their tickets and then they can't seem to deliver on their end without making me late or almost late the last 3 times I have flown with them.",Delta,trip_advisor,['Responsiveness']
11204,Horrible airline ever.,"I got such a very bad experiences with Frontier airlines twice. The first time, me, my husband and two of our kids bought their fight tickets from Dfw to Iowa. They said we couldn’t flight because they overbooked the tickets. They put our family on standby because we bought the ticket but did not buy the seats. second times, when we flew from Ont to DFW, we got delay 2 hours. When we got back to Ont from Dfw, we got delayed for one hour, after one hour waiting they announced another one hour…keep changing until 6 hours delayed, and right now we are still waiting and don’t know after 6 hours waiting will be able to flight home or not. I came to ask the reason for the delayed, they said one of the wings is not working. They’re going to have another airplane come instead. 😡",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11205,Good cost-benefit!,"The Boarding, the departure and the arrival at the destination were on time. The pilots are experienced which can be perceived by the smooth landings. The aircraft were clean, the seats upholsteries were in good condition and all the functionalities and lavatories were in perfect working order, there were blankets and pillows on all seats. Mostly flight attendants are nice and helpful. The food is not a delight but it is honest. A good thing is that Air Canada offers wine and beer at meals. Too bad that usually the beer is not cold enough. A variety in films and other entertainments are available. They are not always good but it is a way to spend time. On international flights, the headphones are distributed. Keep your seat belt fastened during all flight. Even when the aircraft's warning signal is not lit since the turbulence may come unexpectedly. In this flight there was turbulence. It is increasingly uncomfortable to travel in economy class. They have greatly reduced the space between seats getting too tight even for people not very tall. The seats also became narrower and the passengers have to contract themselves to avoid touching each other. Another problem is that there are almost no more rows with just two seats. My husband and I have to choose to sit in the window or in the aisle, which means to bother or be disturbed by the third passenger. Another way found by airlines to increase the number of seats was to reduce the number of toilets. In long flights, at the most critical times you have to wait a long time in a huge queue.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11206,Acceptable,Crew was polite. But don’t understand why it only gives headsets after the seatbelt sign is switched off. Find that meal service was slow. Bread is pre-packed hence not crispy. The headrest can be bent - it makes the neck more comfortable. Pillow was thin.,AirCanada,trip_advisor,['Responsiveness']
11207,Packing cube as personal item?,I am flying Frontier for my first time tomorrow. I have fit all I need into a 18x12in packing cube and it’s under 6 in “tall”. There’s a tiny handle on the top will that disqualify the “bag”? The handle isn’t useful so I could cut it off if o need to lol which seems absurd but I don’t wanna pay any stupid fees on a technicality,FrontierAirlines,reddit,['Responsiveness']
11208,Excelente ,"Fue un vuelo muy placentero y sin ningún tipo de invonvenientes, las azafatas fueron muy amables y todo el personal en general nos trató super bien, el almuerzo/cena muy buen sabor y una cantidad ade uada ya que es un viaje corto de 2 horas y pico.",Avianca,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11209,if you can try another airlines for this route,"Pro's, flight was on time and flying was pleasant no major issues, flight attendants were polite and efficient. Con's ground staff at Sydney airport were terrible, checking in was awful, aircraft was dirty and packed, food was awful and portions minimal, this is basically a low cost carrier compared to other full service airlines. the Sydney to Houston route is relatively new, it is roughly 15 - 16 hrs of flight duration, the Dreamliner is a comfortable aircraft however you need more food and snacks to deal with the long flight. It was my first time flying United and I believe is probably my last. As a frequent flier the small details make a big difference. if you need to travel on the transpacific route try Air NZ or Qantas.",United,trip_advisor,"['Tangibles', 'Assurance']"
11210,Took off early without me,"My flight was scheduled for takeoff at 2:05 from ABQ to IAH. Oddly enough, United began texting me several hours before the flight saying ""see you soon"". I arrived at the airport in ample time, checked my luggage and got a boarding pass. The agent stated boarding would begin at 1:40. I grabbed a coffee and proceeded to the TSA checkpoint. They delayed my progression somewhat. I arrived at the gate at 1:50 and the door was closed and locked. I banged on the door and no one responded. I waited 10 more minutes and an agent emerged from the locked door and said the flight had already left. It was 2:02. The agent was unapologetic and said she had called my name on the PA speaker (if she had, her accent was so thick I am sure I would not have understood). She said boarding only lasts 10 minutes! I had to wait an extra 3 hours and 40 minutes for the next flight. I noted that a subsequent text said they began boarding at 1:34. In times past, I would have received a free flight in compensation. Hope to take Southwest on my next trips.",United,trip_advisor,"['Reliability', 'Responsiveness']"
11211,Cheap Flight,"We chose to fly with Allegiant because it was cheap and Delta would only fly into Tampa while Allegiant got us closer to Clearwater Beach (where we were headed). The tickets are cheap but everything after that has a fee. There are a LOT of fees. If you plan it and review it thoroughly it's still a good deal for a flight but I would probably stick with Delta, or a larger airline, in the future simply for the perks included with the flight. Free carry on bags, snacks, movies and so on.",Allegiant,trip_advisor,['Tangibles']
11212,Air Canada,"Great trip, no issues with anything,plane seemed very clean, departed and arrived on time lots of room in the waiting area",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
11213,Funeral trip,"With Frontier you get exactly what they promise. Excellent round trip flight and the personnel on board were dedicated, friendly employees. I paid the extra to get leg room but the flight was still worth the savings.",FrontierAirlines,trip_advisor,['Responsiveness']
11214,Rude!,"RUDE and Impatient customer service at baggage claim! I just went in to get any updates on my luggage and was give. Short answers before she even let me explain my situation! If you don’t like working with the public and don’t have patience, find a different career! This new morning lady didn’t care or want to hear my situation. Very unapologetic as if I was bothering her restful nap.... meanwhile I’ve had to sleep on a hard chair- I Sure she got to sleep in a warm bed last night ! Be a little more empathetic!!! This woman was working United Baggage claim at baggage Claim10a 6:45 am 2/18/20 Very rude!!!! Sarcastically shrugged her shoulders and said Sorry. Just gonna have to wait! If the First Lady wouldn’t have told me my luggage would be here at 12:30 I would have left the airport to be with family and friends- confirm OR keep me updated with the text! A NIGHTMARE!!! I’ve been working for a month straight! I want my luggage and to go HOME!!!!!",United,trip_advisor,"['Responsiveness', 'Empathy']"
11215,"short and sweet, crowded, stinky, lots of sick people","plane was fine on the way to Vancouver, and the flight attendants were attentive, did their jobs very efficiently, and one young man was very funny and welcoming. bathrooms were, well, bathrooms. I liked the cookies and the coffee was ok, even hot for a change. on the way back however, oh goodness. the flight attendants must have thought no one spoke French. nasty comments on the guests. ok, some people take wayyy too much stuff on flights, but that is not the other guests' fault, so grab a good night's sleep and at least pretend. non of us wanted a crowded airplane, so if the luggage is too big, tell the guests BEFORE they board.",AirCanada,trip_advisor,['Tangibles']
11216,Great flight,"We purchased the big seats. They were very comfortable, flight was good, a little bumpy because of storms. We've never had a problem with Spirit.",SpiritAir,trip_advisor,['Tangibles']
11217,Delays,Great price HOWEVER one hour delay going and four and half hour delay coming home. We wish they would update their fleet and reduce mechanical issues. Love the direct flight and price but not worth the hassles.,Allegiant,trip_advisor,['Reliability']
11218,Never Let Me Down,"Seems like Southwest always manages to arrive ahead of schedule. On this 3-hour flight, we were about a half-hour early. Same thing on the return. Non-priority boarding positions are determined by when you check in for your flight; SW does not assign seats; my daughter and I were in the B boarding group and had no problem finding seats together and plenty of room in the overhead bins. Snacks were pretzels and Lorna Doones (shortbread), with complimentary beverages. You could purchase alcohol but not food. Flight crew was efficient and friendly. Cabin lighting was pleasantly subdued; engine noise minimal; temperature a bit cool.",SouthWest,trip_advisor,['Responsiveness']
11219,Serviços medianos,"Os serviços da Avianca são sempre medianos e regulares, quando não, ruins. Já cheguei a viajar em poltrona quebrada que não deitava o encosto. Quando vc reclama para a(o) comissário de bordo, ele(a) só falto lhe dizer "" que se dane"". As opções de comida sempre acabam antes de chegar no fundo da aeronave, ou seja, quem senta na frente tem sempre a opção de escolher, quem senta no fundo come o que ""restou"", e se não quiser fique sem comer. Entretanto os pilotos são sempre muito bons, voos tranquilos, e calmos; já cheguei a pegar turbulência repentina muito forte, mas o piloto e o copilotos foram muito rápidos e sagazes para tirar a aeronave da dificuldade.",Avianca,trip_advisor,['Assurance']
11220,Gold standard?,"We were fortunate to score first class tickets through Alaska Mileage Plan. Pros: service was very attentive and outstanding, and felt very customized. Food and drink were excellent. Bedding was comfortable and I slept well on both segments. Lavatories were kept immaculate. Cons: No mask enforcement. If you’re rich, the rules don’t apply to you. Consequently we will be get re-tested for COVID because 1/2 of the first class cabin went maskless for 16 hours, AND NOT ONCE WERE THEY ASKED TO COMPLY. Cabin bling is dated. DXB not the most glamorous Middle Eastern airport (anymore). For the price premium, I expected to be blown away. Instead, I was pleased. Emirates First is on par with Lufthansa and JAL First. But for the cost tradeoff, I will probably choose Qatar QSuites in the future.",Emirates,trip_advisor,['Assurance']
11221,Companion Pass promo question ,I opted in to the promo and bought a round trip flight before the deadline within the dates they specified. The promotion says companion can fly free with you 8/5 to 10/2. When will we receive the companion Pass? Can I not book it until 8/5?,Southwest,reddit,['Responsiveness']
11222,Nothing Special,Was an ordinary flight. No real Pros or Cons about the company or service. We sat in the back of the plane and were the last to board. Buy the time we got to our seat all the overhead storage in our section was taken.,United,trip_advisor,['Responsiveness']
11223,"On Hold three hours, just need an itinerary post flight","I have been trying to obtain an itinerary post travel, I have been on hold for three hours and cannot get a representative in chat either. Absolutely deplorable customer service. I will NEVER use Delta for my personal flights and recommend that travelers I serve avoid them as much as possible. If I could give you zero ""0"" stars I would. this is unprofessional and unacceptable.",Delta,trip_advisor,['Responsiveness']
11224,So disappointed,"I am so disappointed in Jet Blue. I received an email today that the flight I booked last month had changed. The reservation had us flying on a connection during our other flight. We were told that we could not be accommodated and needed to cancel our flight. As our accommodation and vehicle are already booked, we are now scrambling to find flights. We will never fly Jet Blue again.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11225,No Worries!,"I never have a problem with JetBlue. Always comfortable flights. I just wish there were more flights from my local airport(West Palm Beach, FL). I fly up to Boston to visit my daughter and granddaughters and they visit me in Florida, so when we fly, this is the airline we go to.",JetBlue,trip_advisor,['NA']
11226,"Long, but nice trip.","The plane was excellent, the service as well, but it took really much time to get a drink when we wanted. Alltogether we enjoyed the flight on the economy class.",Emirates,trip_advisor,['Responsiveness']
11227,Worst experienced ever!! You bring down passengers by charging bags so much!,My first and last. Luggage fees are crazy and staff is rude. Really Spirit? Where's the spirit for your passengers? Smh!,SpiritAir,trip_advisor,['Responsiveness']
11228,Four earbud TPA-ATL,Kind of a long shot but if you took the 5:30 Am flight out to TPA to ATL this morning. My fiancé found your Sony earbud. I guess while you were sleeping it fell into her hoodie pockets and when she helped you look for it she didn’t think to look there. So if you see this then we have your earbud.,Delta,reddit,['Responsiveness']
11229,Do Not Fly Delta,"Words truly escape me. We have flown Delta in the past, however, on our recent trip from JFK to Phoenix we were advised upon arriving at the airport that our flight was canceled. The representatives at the airport could not help us and told us to call the 800 number, hold time was 1 hour 45 minutes. While on hold, we were contacted by an outside company who rebooked us on a United flight out of Newark, $100 later, we were able to make our flight, but Delta also canceled our return flight. Our flights were booked using Capital One points and we did pay about $400. The cost of our flights ended up being about $2,800. I still have not received a refund. I have tried to call Delta over the last month and a half, and waited in excess of three hours and then the call is dropped. Maybe Delta shouldn't book any flights until they get their act together. This is unfair to their customers. My neice was supposed to fly today, her flight was canceled too - she lost money on Air bnb's that won't refund her deposit, lost money on park passes. I can truly say, I don't have any desire to fly Delta and would recommend to others to steer away from them until they figure out their problems.",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
11230,"Nice experience once you flight, some doubts about punctuality",This airline has great entertainment system. Once you pass all boarding issues because typically you have some delays.,Avianca,trip_advisor,['Responsiveness']
11231,Counter,I think that a couple of the ladies working check in was very rude. I go to step up and was sternly to to go back. Then the next lady informs me she is closing. So finally the third time was charm. The gentleman was very pleasant. Maybe these ladies was having a bad day. Customer service representative should not act like they did. If I was in any wrong I didn't think so. Haven't flown in years but I will still use Southwest.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11232,Vuelo retrasado,"Demora en el servicio por itinerario atrasado, 45 minutos de retraso y sin ninguna explicación en el counter",Avianca,trip_advisor,['Responsiveness']
11233,AIR CANDA is the WORTS.,"Flight was cancelled 1am (flight was at 7am). Had to cancel resort, call my work to change vacation days. Their excuse was not enough staffing. How do you not know your staffing in advance. THE ABOSULTE WORST AIRLINE. And their customer service which takes minimum 2-4 hours to pick up. It's like they just want you to hang up so they don't have to work the entire day. Get a new airline, ban UNIONS and hire executives from the Asian airlines.",AirCanada,trip_advisor,['Responsiveness']
11234,Trip,They cancel my trip at last minute I was aready in the airport 😒😡😡😡😡 saying because the weather and is not even snowing here or in 🇱🇷🇱🇷😡😡😡.😡😡😡😡,SpiritAir,trip_advisor,['Responsiveness']
11235,Don't even consider flying with United,"First problem, I had read about all of the United Airlines cancellations. I thought they were a thing of the past. However, we became one of their statistics. We were supposed to fly home at 11am the next morning. They canceled our flight the night before. They said it would depart at 8pm instead of 11am. That meant we'd miss our 2 connecting flights. We were on the phone trying to rebook a new flight for approx 30 minutes. They couldn't get us out of Geneva until the following day. Second problem: Then we spent 3 hours at the Geneva airport trying to get a hotel voucher. There are no United Airline representatives at the counters. Only SwissPort employees working as representatives. They passed the buck 4 times. Awful! Third problem, we flew in Business class. Two out of five segments had pod seats. They were very nice. However on our final leg home, Newark to Orange County (SNA) we were booked ""First Class"" instead of Business. It was awful. You could see from the light/airflow mechanisms about the seats that it was originally set up for economy. They removed the 3 seats and replaced them with 2 larger, but antiquated seats. They had tiny, poor quality TV screens and the seats only reclined a little bit. They were dirty. I found a plastic cup and collapsible dog bowl under my seat. The flight attendant seemed to hate her job. She handed out heated, stale mixed nuts. Truly stale. So we had a 6 hour flight with little food, poor service and uncomfortable, dirty seats. ""First class for steerage"". I would not recommend United Airlines to anyone. All of the reviews you read are true.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11236,"Money Hungry, no customer service!","The worst airline ever ! I purchased 5 seats for my family but with expected flight delays I needed to fly one of my sons back earlier due to unforeseen circumstances. I decided not to have the two unused seats refunded so my family could spread out and enjoy the flight being so long. Air Canada decided to sell my unused seats to other people. So my daughter had a stranger next to her and my son was seperate from my family by another stranger plus the aisle (in the middle section totally seperate) both of the standby passengers refused to move to allow my family to sit together and air Canada were totally unhelpful! They totally double dipped on my seats!! I paid for 5 seats and 3 people checked in to claim those seats and now they totally refuse to give me even $1 back from what I paid. They are totally unhelpful, take weeks to respond and fill their planes like cattle trucks! I wouldn’t fly again regardless of any future flight discount they decide to offer!! I know of people purchasing multiple seats for comfort on other airlines with no drama whatsoever. Not money hungry Air Canada!",AirCanada,trip_advisor,['Responsiveness']
11237,Great services and attentive staff!,"First time flying with a South American airline and we were surprised with the level of services and attentiveness of the staff. Food was excellent and plenty, we also received a blanket and complimentary headset during our journey. My fiancé works in the airline industry and we travel frequently are both of us were amazed by the experience. Would recommend this airline to anyone.",Avianca,trip_advisor,['NA']
11238,"Great flight experience, on time, comfortable, good prices","Whenever we fly Jet Blue they have always been on time, pleasant/friendly staff, comfortable seating, best management of overhead luggage to avoid delays and increase safety. Free snacks and food available for a fee. WiFi service once airborne and free movies/shows. Great experience.",JetBlue,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
11239,Allegiant is my airline of choice!,I don't know why Allegiant gets a bad rap. We have NEVER had trouble with them! I love the non-stop flights and the service is always perfect. I actually walked beside the pilot in Las Vegas last trip and told him how much I appreciate this airline. He said years ago Allegiant did not have a good reputation and he thought it was well deserved but they have worked out the bugs and he loves flying for them!,Allegiant,trip_advisor,['NA']
11240,Worst Trip Ever,"I live in Florida, went to see my Grandson in Northern Kentucky for his birthday. My flight to CVG was ok seats could be a lil more cushiony but was ok. On our was back was the issue they sent an email about 45 min from departure stating the flight to Miami was canceled. I was already at the airport had to go to the front desk to ask why the flight was canceled and what were the options a really nasty lady was giving out the paper with the options and as you know not everyone has enough money now a days to buy a flight on the same day from another airline to fly back home or spend in a hotel if necessary. Thank God that Mr.M Mathew whom was extremely nice and courteous took care of us and put us in a plane to Fort. Lauderdale which got here at 10:30 pm and I had to take an Uber to Miami International Airport (unnecessary to me) to get my car and pay parking after all this . Waist of Money not expected. Besides the point they say they are cheap but if you come to think about it with what you pay for trip, seat and luggage you are paying the same as if you would get a more comfortable airline. Don’t be fooled by this . I’m very upset with all the mission I had to go through. My husband has heart failure and wasn’t expecting all this trouble. This was the 2nd time we get Frontier our first time was better because we bought the works . But if you come to think about it The works is more expensive than the flight itself. Very disappointing. Check your seatbelts before putting them on my grandson got gum all over his shorts because someone put gum on the seatbelt. And the planes are really nasty they weren’t cleaned before boarding the personnel. We stood 6 and a half hours in Atlanta to be able to get home.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11241,AVOID THIS AIRLINE,"AVOID THIS AIRLINE!!! My flight got cancelled twice !!!! I was supposed to leave NY on the 28th of June, it got canceled, it got reschedule for the 30th of June and it got canceled again!!!!!! Now rescheduled for the 1st of July! I don’t have any hotel vouchers nor nothing spending everything from my own pockets … this is crazy, and the reason is there is no staff crew!",AirCanada,trip_advisor,['Responsiveness']
11242,Terrible experience,"I was flying to Hollywood for my best friends wedding and as usual I arrived at JFK 2 hours before my flight. Had to check a large suitcase with my dresses for the weekend. Got to the gate with plenty of time and being in the even more seats I got on line when they called my group however I noticed the people who were called before us (people In wheelchairs), etc were still in line waiting to board the plain. They made these people who obviously had problems with mobility wait in line for at least one hour. People started to get really upset when the pilot came out and said that an entire family from the inbound flight had gotten sick and the plain smelled like vomit. The pilot said it was unacceptable to fly and he requested a new plane that he said would be here soon. 2-3 hours later people were getting upset and during this wait we had no information from anyone. Some people got different flights from different carriers but I felt kind of trapped bc I had my dress on the plane that I couldn't risk getting lost. I had dinner plans that night I cancelled. After 3 hours of zero information, the pilot came out and said everything was fine and oddly he said the plane that was unacceptable to him a few hours back was now okay to travel with. He said there was no vomit smell and it was sanitised and sterilised. That was a flat out lie. The plane smelled like someone had vomited and it was never cleaned up. It was so disgusting. People, as well as myself became sick on the plane from the smell, germs and just overall environment. One of the flight attendants said this situation was highly inappropriate and that we would be receiving some type of refund at least. I waited to see if Jet Blue sent an email, apology, refund, credit anything. Got nothing. I called Jet blue as I just wanted to inform them of my terribly unfortunate experience and they had no knowledge of this flight having any these problems. The woman I spoke to was lovely and took down my report and said I would be getting a response from Jet Blue at the least I would be getting a refund for the flight but first I would be getting an email with Jet Blue's response to my experience. She was appalled. That was the last I heard from them. Called again and received no help just a rude operator who said there were no notes or documentation of my experience from the previous operator. So upsetting. Not sure how they can actually treat people like this and get away with it.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11243,flying sucks,"We've tried so many airlines in the past few years but the truth is, unless you pay thru the nose, we are all treated like sheep or cattle. Horrible cramped seating which cuts off circulation, no food. It's a flying bus only worse. The one redeeming value is it's faster than other modes of transportation. If it weren't for that we'd never fly again.",Allegiant,trip_advisor,['Tangibles']
11244,Great 2nd tier airport travel,Good bargain price for 2nd tier airports. Flew one way for less than one-third the price to nearby major airport with one day notice.,Allegiant,trip_advisor,['Tangibles']
11245,Worst Experience Ever,"I accidentally chose a checked in bag for $64 x 2 and immediately chatted online with an agent because there is no phone number to call. I was told the policy is no refunds. I asked for a supervisor and they would not let me speak with one. Between the seat cost, bag cost the fees are no different than any other airline. They do not provide drinks or snacks unless you purchase them. I paid $128.00 extra for nothing and am never flying Frontier ever again.",FrontierAirlines,trip_advisor,['Responsiveness']
11246,Dubai holiday,"I love flying with Emirates, especially on the A380 to Dubai. We have flown a number of times with them to Dubai over the last 7yrs. The service received is excellent from the moment you get on the plane till you get off. The Emirates staff are always warm, friendly and welcoming . I can’t wait till we go to Dubai on the 24th Jan 20, only 110 days to go and I can’t wait!",Emirates,trip_advisor,['Assurance']
11247,Worst Service Ever!!  Long delays!!!,"This flight was delayed by hours on both legs. There was very little information by Allegiant airlines on the reason for the delays. The only way to contact customer service was by a website link, which indicated that they would respond within 60 days. I can’t believe with this type of service that this airline will stay in business long. We definitely won’t be booking any additional flights with them. Yes, you will save money, but they will charge you for baggage and seat assignment.",Allegiant,trip_advisor,['Responsiveness']
11248,The worst service i ever had,"When they canceled the flight, they even don’t care about the costumer. They rebooked the flight but it extended my stay which it costs more than 100$. I don’t recommend the people who are looking for better service. If you are looking for cheap flights then don’t expect them to pay everything for you. And you don’t get perfect response from the customer representative people.",SpiritAir,trip_advisor,['Responsiveness']
11249,Late flight,3 of the first class passengers had emotional support dogs. These passengers were very rude to the crew. If you are so messed up you need an emotional support animal stay at home!,Delta,trip_advisor,['Responsiveness']
11250,Always a great experience travelling on Emirates,"Friendly and helpful staff and crew from check-in to disembarking. Excellent in-flight entertainment line up, good airline meals, always happy to fly Emirates via Dubai.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11251,Code shares don’t work.  Nobody accepts Responsibility for screwups.,"Upon leaving the plane at Montreal, I was met by an Air Canada representative that told me he would help expedite me through customs, but we had to wait for a second passenger getting off the flight. After waiting half an hour, the representative couldn’t locate the second customer. We went through customs, then the airlines couldn’t locate my checked baggage. By the time they found it, it was too late to board the flight. I had to pay to spend the night at an overpriced hotel.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11252,Helpful staff,"Helpful, friendly staff. Love flying JetBlue and earning TrueBlue points as well. Was given an upgrade of wider seats at no charge because of some problems we had with booking",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11253,"Lack of ""paperwork “ Jetblue isn’t what it used to be!","Was scheduled for a flight leaving Boston to West Palm Beach on a 8:59 pm flight. Before I even got to the airport was notified the plane wasn’t leaving until 11:01pm DELAYED. That wasn’t the worst, after being manipulated by this airline that oh, now we’re leaving earlier wait, nope not leaving earlier. Ok, time to board oh now there’s paperwork that isn’t correct and now we wait. Well, now we can’t fly this plane because of the paperwork! Really? After 3 hours ? Ok, a new plane is coming. Not once was water or any substance offered. Off the plane we go but wait the crew is now ""fatigued” so we have to wait for crew members. So, after a 5 hour delay we finally took off. I think Jetblue is full of themselves and DEFINITELY not the airline it used to be. I have flown Spirit several times and NEVER had this much of a delay. And find the seats on Spirit MUCH more comfortable!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
11254,The benchmark.,Incredible attention to detail. Excellent customer service. It was my birthday on our flight from London to Dubai and the crew were fantastic. They had a cake ready for me and surprised me and my loved one mid-flight. We took pictures with them and I got a birthday card signed by everyone working on board. The flight experience itself was fantastic. Huge amount of legroom in the Airbus A380 even in economy class. The aircraft is massive and it is a very pleasant place to be on a long flight. Immaculately clean. Plenty of space to move around and stretch your legs during the flight. The crew - amazing. Genuinely polite and professionally trained. Great eye for detail and minimum disturbance during the flight. I would highly recommend Emirates to any passengers considering long international flights.,Emirates,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
11255,Ticket agent very mean!,"I flew out of Fargo and I was in the ticket line waiting to check in, I got up to the ticket agent and I made a simple request (which was something that that we have always been able to do & is not uncommon) and not only did she tell me no, she actually yelled at me for even asking and continued to yell at me to the point of embarrassment as there were many people in line behind me. Keep in mind I did NOT get an attitude with her or yell back, and to top it off, she accused me of lying to her on two occasions! Then she proceeded to point & yell at me that I am now ""flagged""! I did not know what that even meant until I got up to TSA & got a full search (which was never an issue before) and I was told to remove all snacks out of my bag, (which has never been done before either). This is a small airport where everyone looks out for each other clearly and it didn't take long for word to get out. I wish I would have videoed this incident because nobody would believe it if I told them! I will never fly this Airline again simply because of how she treated me!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11256,Airline Travel Ain't What It Used to Be,"Flight a bit delayed out of Moline. Late arriving in Denver to catch the San Diego flight. Lucky that the San Diego flight was delayed so made the connection. Cramped seats - I think the FAA should investigate to see if in an emergency passengers can safely deplane - and flight attendants in different uniforms. The aircraft, a Boeing 737-800 was quiet which was a plus from those ""almost an airliner"" AirBus.",United,trip_advisor,"['Tangibles', 'Reliability']"
11257,Goodluck getting wheel chair assistance on Toronto Pearson,"Toronto Pearson does not have staff to assist wheel chair customers on security. They will make you stand and force you to walk through security. If you insist on being on wheel chair, they will threaten you and bully you. They made my 68 year old knee arthritis patient mother to stand and walk through security. She was complaining about falling but no one listen there. What a shame!The staff is extremely rude.",AirCanada,trip_advisor,['Responsiveness']
11258,Terrible Flight Experience,"I was supposed to fly from Denver to San Luis Obispo on October 22, 2021. My flight was supposed to depart at 12:30 pm but was delayed due to what we were told was prior delays from a previous flight. Originally it was only delayed about an hour and then it was delayed another hour and then it was delayed once more until 7pm when we were told it was delayed because of a crew shortage and that we would definitely be flying out at 7pm once the crew got there. Also during this entire process the gate number was changed roughly 5-6 times causing me and my family to have to run across this airport multiple times. Once 7pm rolled around the flight was delayed another 40 minutes due to what we were told was a tire that needed to be changed. Once the plane landed we were told we would board in 20 minutes. Well, 20 minutes later they cancel our flight and say it was because the crew had surpassed their hours and couldn't fly the rest of the day. This entire process caused my family and I to miss the rehearsal dinner for my cousin’s wedding and is causing us to miss all of the previous engagements and events that we had set up for tomorrow morning, October 23. Not only that, but we could not get another flight into San Luis Obispo so we now have to fly into Orange County and then rent a car and drive an additional 4 hours. Not only did United Airlines not offer to pay for our rental car, but they also were no help to us actually finding a rental place out there. So, for the night we are stuck in Denver in a terrible hotel that United put us in. And by terrible I mean, the key to the door didn’t work and they told us not to put it next to our phones or it would deactivate it, the bathroom floor almost flooded from one shower and the shower floor was disgusting (like give you athlete’s foot disgusting), we were given 3 towels (there are 4 of us staying here and one of them had a mysterious red-orange stain), it was a 20 minute drive from the airport in a squeaky van (and that was with no traffic so I can’t imagine how bad it’ll be tomorrow), and the elevator in the hotel seemed liked it hadn’t been checked or serviced in a hot minute. Overall, this was a terrible experience of being lied to, uncared for, and totally neglected by United Airlines. Needless to say, I will NOT be flying with United Airlines again.",United,trip_advisor,"['Reliability', 'Responsiveness']"
11259,Avoid this airline unless you can afford them not being dependable and cancelling your flight.,They updated my flight 7 times then canceled it. You cannot get ahold of anyone for assistance in customer svc. They left us high and dry having to rebook with another airline for tomorrow which cost me $400 additional dollars not including the additional $200 for a hotel room and the additional pet boarding fees I will have to pay for showing up late to pick up my three dogs!!! Their customer service is abysmal. You cannot confirm a replacement flight at all. I will never fly them again. I think one star is being generous.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11260,Delta not what it use to be,The hottest plane I have ever been in. Sweated the entire flight. Delayed taking off before arriving I arrived at the airport. Delayed once we boarded and then delayed again once we landed due to another delta plane at our gate. Many people missed connecting flights. I flew on spirt on my way out and seats were not as comfortable but at least it was a comfortable temp. Not sure what delta has going on but definitely not living up to there reputation.,Delta,trip_advisor,['Responsiveness']
11261,"Non-Stop, On-Time & GtreatPrice!","No frills ala-cart flight. Pick your bag price, separate seat pick & price. Non-Stop and usually on time or sooner. Great Price! Especially if you book a while in advance.",Allegiant,trip_advisor,['Responsiveness']
11262,SWA is Great,Great value and friendly service. I consistently have good experiences on SWA. Love flying on Southwest.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11263,Nunca mas avianca,Es UN servicio pesimo ni a mi peor enemigo se lo recomendaria nunca mas viajo por avianca. Resulta incredible que ni UN vaso de agua te dan ahora con El precio del pasaje que no es nada barato te venden un agua por ejemplo 3.50 dolares por poner un ejemplo me Senti que iba en UN camion de ganado literalmente es UN desastre en lo recaudador que SE ha convertido estos viajes como si los pasajes nos los hubieran regalado,Avianca,trip_advisor,['Responsiveness']
11264,Refusal to accommodate weather-related flight cancellation,"I booked two tickets through American Airlines from New York to Seattle that got re-assigned to their partner company JetBlue. Two hours before my flight, after checking in then getting to the terminal, they sent an email cancellation with no explanation. The customer service in the terminal at JFK directed us to the JetBlue customer service desk to make accommodations. When I requested an alternative flight they were unable to find any record whatsoever of the tickets I purchased. Not sure if there was a communication issue between airlines, but there was no reason not to provide reimbursement for an absence of alternative flights. The customer service was absolutely clueless and overwhelmed with the amount of people that flocked to the desks. It literally looked like Manhattan in the baggage claim area with all the people that were frustrated with their delayed or canceled flights (most likely due to weather related conditions from intuition). A lady behind me even told me that she waited more than 48 hours for an alternative flight to Seattle, felt fortunate to have booked this one, then she had to go through the horrors of getting back into the customer service line after it got cancelled… AGAIN! I spent hours on the phone requesting a reimbursement but still nobody was able to find any records. But guess what they offered me for their “sympathy”? $15 credit for their airline and a refund rejection. What a joke. This airline will eat your money.",JetBlue,trip_advisor,['Responsiveness']
11265,Think again if you are about to book with United Airlines,"My husband and I are frequent fliers and often go on United.... However we do not fly first class. After waiting for five months with anticipation to fly to Puerto Vallarta Mexico. we got to the check in to find two personal ""Amber"" and another working to see if they could reroute us as the flight we were told was CANCELLED ... Not possibly cancelled or delayed but cancelled.. they also could not tell me why! There was no bad weather... no freezing rain.. fog.. high winds and only a bare inch of snow... we were told they couldn't get us out and they rebooked us for tomorrow.... I joked this was the start of a HallMark movie! and we left as four people came and announced ""we are your LEO's"" they were obviously waiting for them... We left but something didn't set well with me.. so when I got home I opened up uniteds flight tracker and found the flight left! I then looked further and found that there were 15 first class tickets booked for a flight with 10 first class seats!... I called customer service and asked that he verify that the flight 4672 did take off and he said yes mam.. it took off a minute early!.. I then asked him about the connecting flight in Chicago flight 1621... it was scheduled to leave about 15 minutes late but it would leave! THEN I told him why I was calling and asked WHY we had been blatantly lied too.. he of course ""Blas"" is not in a position to say much.... so I asked for his supervisor... personal ID# 13796 :Mary"" came on and again verified that the flights had left... that it was something that needed to be looked into and recommended that I go back to the website and fill in the required complaint forms... said she was sorry!! so... I went back to the website and was filling in the complaint when I checked facebook.. sure enough they have a facebook page and a quick to respond chatty persona who again apologized.. and said they would have to look into it.... they came back and said there had been a ""Maintenance issue"" however.... Amber the ticket lady couldn't verify the reason for it being cancelled and it flew 1 minute early... how bad of an issue could it possibly be!! Plus... we had confirmed seats 17A and 17B... they then told me to wait until I was BACK from my vacation and then fill out the complaint form... and offered me $100 dollars! I told them that would refund us for the shuttle fees let alone a nights vacation we had been waiting five months for... or the dog kennel.. and if I took it they would consider the matter closed so.... NO thank you... I do not want the $100 ....they then said they would check this out with the leadership team... but again suggested I fill in the form... THIS IS horrible deception on their part... not weather... not mechanical... and they obviously get away with this often because they didn't seem to think I would be able to say whom I had spoken too or find the information that plainly and clearly is public information on their website.... and they offer me $100!!!!!!!.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11266,Too expensive -  for such average service ,"This was my first time in over 10 years on a Jet Blue flight. Although I’ve been traveling around the world for two decades, I never had to take a jet Blue flight since one flight years ago. Going to Tampa from NY, JetBlue seemed to be a decent option, or was it? Pre-boarding: ended up buying the “even more space” package ($50 per flight) once I realized I had been assigned a seat at the back of the place. Baggage-drop at JFK was disorganized and supported by a pretty unpleasant staff. Flight: “Even more space” option, which I took, should be called “not as little space”. There is nothing special about it. Video system is good and free BUT the WiFi system (free too) is actually quite slow. After landing: it took over 30 mn to get my bag. In summary: I cannot say that JetBlue is very bad, but it is very average with prices (I ended paying over $600 for a RT from NY to Tampa) quite above average. Personally, I will try to avoid this airline in the future for one specific reason: on both flights, in both airports, the JetBlue team was far from courteous and helpful.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
11267,"Average service, average leg room.","Service was competent. No complaints. Bland food, Ok cabin service. Less leg room than on the leg home with Swiss Air & far less seating space.... perhaps that was impacted by the fellow sprawling over my seat most of the way. Not the airline's fault, of course, but a bit more room would have resolved the issue. In fight entertainment system worked fine. Everything about average. Nothing special.",AirCanada,trip_advisor,['NA']
11268,DELAYED,"I'm like delayed 3 hours for what it hasn't even got here yet to leave. Original 120 p.m. now 430 p.m. arrive after 7 3 hours after I have to be there to catch my ride. Do they off me any discount, voucher for hotel or ride no they say you have to contact agent there. So basically one is stuck there with no ride or place to stay till the next day when a ride gets there. Only trying to get there to see mother before she passes but they don't care. Never ever flying this airline again. They have NO heart or feelings.",JetBlue,trip_advisor,['Responsiveness']
11269,Service going down noticeably!,"I have been flying with emirates for quite sometime now in different classes, and the level of service really continuosly going down. The cost cutting in the service is very noticeable. I am now considering flying with other airlines.",Emirates,trip_advisor,['NA']
11270,Stroller Wagon,"I am the poorest planner in the world. We are leaving on a trip and want to bring our kids stroller wagon. Figured it’d be a great way to tote kid, car seat and carry on across the airport. We have Thai model and it folds up pretty close to flat, not bringing the awnings that come with and the push handle folds down too. The plan is to hopefully gate check it along with the car seat if that will work. Thank you in advance! URL",Southwest,reddit,['NA']
11271,Arizona visit.,As a retired veteran I was allowed to pre board. That was nice. We also had good service from the stewards.,Allegiant,trip_advisor,['Responsiveness']
11272,"Great price, and great flight","Had a great flight from DIA to Tampa with no issues, and on time on Oct 26th. Then our return flight from Tampa to DIA on Nov 3rd was on time, and had no issues. The flight attendants were polite both directions which made for 2 great flights.",SouthWest,trip_advisor,['NA']
11273,Inattentive Flight Attendants,"It was very difficult to get the attention of flight attendants for assistance. And one flight attendant was reading a book during take off and landing, which are the times when most plane problems occur. Food was ok, wish they would realize not everyone eats pork or beef. Flight was ok.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11274,Vacation,Allegiant was excellent to fly! I had great seats ( I did pay for mine when I bought my ticket but it wasn’t expensive. ) staff was awesome. Smooth flight and landings. You do have to pay for your beverage and food but the price of the tickets is way cheaper. You can buy drinks prior to boarding as well if you don’t want to purchase on the plane. I would defiantly fly them again.,Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
11275,"Great Crew,Smooth Flight","Departed Orlando, transfer to Salt Lake City before heading to Jackson Hole. Crew on the Delta flight was awesome as usual.",Delta,trip_advisor,['Assurance']
11276,This was our best Allegiant experience,"We have used Allegiant before because of price & convenience with some disappointing results. This time, I must say they surprised me. The flight both ways were on time, and actually arrived at destinations slightly ahead of time. It appears that they have updated their planes with newer and larger models. We will fly Allegiant again.",Allegiant,trip_advisor,['Responsiveness']
11277,LINEA AEREA MAGNIFICA,"Linea aerea muy puntual, excelente servicio a bordo, conexiones muy buenas. El personal a bordo muy amable.",Avianca,trip_advisor,['Responsiveness']
11278,Trip,Horrible. Waiting for the second day on the phone for 2 hours! I can’t change the damn ticket! Hate the service.,AirCanada,trip_advisor,['Responsiveness']
11279,Quick flight,Very quick flight. Beautiful view of the coast upon approach. Flight attendant was also nice enough to remind passengers to look out and enjoy the view. Customs was simple and efficient as well. Watch out for folks trying to sell you excursions as you exit the airport. Just keep walking.,SouthWest,trip_advisor,['Responsiveness']
11280,They always. do a great job,Everything went like clockwork but I'm still not crazy about the kiosk setup. It was Thahnsgiving Day and they had the NFL games on the screens so the time went very fast.,JetBlue,trip_advisor,['Responsiveness']
11281,5 hours on the tarmac,Flight was to leave at 7:19 pm and was delayed 1 hour after boarding they discovered a issue that need to be reviewed. 45 minutes later we taxied to the runway only to seat for 2 hrs. Plane did not get clearance to fly so we went back to the gate stayed on the place for problem inspection. After 1 hr we were set to go but they needed additional fuel that took 30 minutes. Then we taxied back to the runway and waited another hour only to be told there still have a problem with the plane. It’s now 12:15 am. Deplaned wait 30. Minutes to be told the flight would leave at 3 pm Sunday. Was traveling with a cat that relived herself all over the cage and herself. Allegiant would give you a 100 voucher for a hotel. I our case the cat was a mess and I’m a few months post kidney transplant and need to take my anti rejection pills every 12 hours along with drinking 3 liters of water. So we need to get Uber to drive us back home at $ 180 our expense. Never again this was a nightmare.,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
11282,Excelente atención,"Fue un vuelo muy bueno en el cual me trataron muy bien, la tripulación excelente y muy cómodo el avión",Avianca,trip_advisor,['Tangibles']
11283,Always easy to fly Allegiant,Flight to FLL was on time and uneventful. Planes are usually pretty clean and it's less than 2 hours in the air. The flight back to TYS was 2 1/2 hours late leaving FLL with no explanation. But I do enjoy flying Allegiant.,Allegiant,trip_advisor,['Responsiveness']
11284,Headaches,Trying to reach someone on the phone is impossible! Called for flight info and could not reach anyone left my phone for a call back and was never called back.,Allegiant,trip_advisor,['Responsiveness']
11285,What a lovely change from United,"We have been flying United for over 40 years, with hundreds of thousands of mileage miles. Have not been happy, but have been loyal. No longer! Due to a much more convenient connection, decided to try Delta (first time ever!). The difference is huge. We did not run into one single surly, inept, rude, dismissive, or unpleasant employee. The ground crews, especially, were like night and day from United. When we got on the plane in Tucson, I was immediately impressed by the cleanliness of the aircraft. I, always, sit by the window, and these Delta windows were spotless. Unbelievable! I have never seen such clean windows on a plane. The omelet breakfast we received was really delicious and hot. The flight crew could not have been nicer. When we deplaned in Atlanta, they were there to wish us all a nice day. I’m not sure that we are willing to fly United again.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
11286, Nice property and beach food drinks average amenities average,My wife and I I’ve been traveling to Mexico and the Caribbean for over 30 years we’ve stayed at Manny Riu resorts approximately 12 resorts we always kept coming back because of the beautiful resorts service food And hospitality. This review is for riu dunimar First off let’s start with the good typical rooms very comfortable stocked fridge liquor three types the usual if you stay in the palace its Probably better than the bottom shelf here for example Bartons vodka $15 a liter cheap stuff . The property is immaculate very clean. The beach is really nice no seaweed looks like the usual water you get when you stay in the Caribbean green and blue very nice downside is there’s no shade no umbrellas or a little huts just palm trees which don’t provide much cover. The drinks are typical all inclusive liquor cheap stuff that basically taste horrible best thing to stick with beer or wine I had a beer don’t know about the wine the food well let’s just say I’m not a picky eater I love eating anything specially trying new foods The buffet is the same every single night and even though there is lots of variety after Two or three days it gets really repetitive There is a carving station which has different meats every night other than that it’s the same through out burger hut on the beach is just some type of mush burger doesn’t look like real meat and hotdogs that repeat on you in about an hour the specialty restaurants did the Italian .there at the bare minimum not much choice not very good quality and it’s a Buffay style restaurant buffet for appetizer and then four choices for the main course we ate in the buffet mainly because if you don’t reserve early like between six and seven you’ll be turned down one of the nicest things from this resort is the staff very friendly very accommodating. Didn’t really check out any other shows we’ve seen them all over and over again so it’s not a big deal for us I’m still surprised in 2023 there’s still have the Michael Jackson show lol. if you leave the hotel there is absolutely nothing beyond the property no stores no cafés no shopping restaurants clubs absolutely nothing and you’re at the mercy of the taxi cabs one of the highlights of this trip is Isla Mujeres but the taxi cab for 20 minutes is $50 A real rip off and if you want to go to the hotel zone in Cancun you’re looking at $80 round-trip another rip off no shuttle buses to the docks to catch the ferry. The lobby has one set of elevators for both buildings one bathroom in the lobby and believe me it’s extremely inconvenient so our choice was to walk up four flights of stairs and down a few times a day or take this out-of-the-way elevator that basically avoided the stairs but we were walking around the whole building it was actually good for exercise but again it gets old so to wrap this up decent hotel nice property food drinks just average amenities just average nothing special at all we made the best of it and still had a good time for seven days and one last thing Rio Secretto the most amazing tour I have been on in Mexico and believe me I have been to them all it’s a cave tour wet and dry you won’t regret if you plan on staying at this resort . If you’re not an experienced travelers as we are you will definitely have a good time it won’t notice the difference but if you’re well seasoned travelers like us over 30 years traveling spend the extra money go to the palace I think it’s worth it have a good trip.,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
11287,Flight,Great flight and great service on flight. Not a fan of flying but this was a pretty smooth flight. I always fly Delta!,Delta,trip_advisor,['Assurance']
11288,No problem flight to Cusco,"New planes, efficient service and on time. We had no trouble with this airline and we flew to and from Cusco with them. The planes were new and clean. We would fly with them for sure.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
11289,Horrible service don’t recommend,Last time we went or flight got canceled and we had to drive we thought it would be better jk worse👎,SouthWest,trip_advisor,['NA']
11290,Great Flight,"Flight was good, and good thng I'm short & small because the 777 plane is a tight fit. But in-flight service was nice",United,trip_advisor,['Tangibles']
11291,VOO INTERNACIONAL AVIANCA NUNCA MAIS!!!!,"PÉSSIMO! Pior experiência da vida. Poltronas não reclinam, não tem espaço, zero conforto. Sem serviço de bordo. UM LIXO! O mesmo sentimento compartilhado com diversos passageiros do mesmo voo.",Avianca,trip_advisor,['Tangibles']
11292,Another Great Flight!!,"Southwest is the best!! Typical sold out flight, no delays no surprises....what we've come to expect!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11293,Seamless and efficient,"Bellville airport (on Scott Airforce base) is a tiny little place and Allegiant are a small airline, and our experience with both was good. We checked in online and had paid for our one carry on each, which was fine for our trip to Florida. Parking was right outside the airport, and was free, although I read a news report that they are going to start charging for parking. Boarding was on time, and not any more stressful than it always is, and the flight was unremarkable (this is a GOOD THING!). Allegiant only fly to/from a few airports and not every day, but as long as you can coordinate timings I would certainly recommend them as an economical way to fly. We saved money by not paying extra to book seating together. We were given seats one behind the other on the outward flight, and together on the return. Personally, I'd do that again as the cost savings were worth it for this short of a flight.",Allegiant,trip_advisor,['Responsiveness']
11294,4 legs and only delayed once - wish they had more direct flights,"Delta had the best price with only 1 stop so we decided the stop in New York may be helpful to get out and stretch our legs on the way to Scotland since it was the half way point. Sadly, the flight on to Edinburgh was then delayed by 3 hours :( Always a risk when there is a connection which makes the already terribly long travel day even longer. Once on the way, they did make up some of that time which was a little helpful. They also gave out snack boxes at the airport to hopefully appease the hangry crowd! I would have preferred a dining credit for the airport as I don't eat meat and I can see where people who have dietary restrictions wouldn't have made use of their snack box either. The flight itself was fine - My biggest complaint was the state of the bathrooms. For all of economy and economy plus, there were 4 bathrooms I believe - 2 of which went out of commission for some reason early on and were closed. The state of the floors, sticky with urine and flooded, made me want to gag and burn my shoes. Who's in charge of in flight cleaning touch ups? I don't think anyone. I can see where the flight attendants would not have that in their job description YUK but then stuff like this happens. Overall, the airline industry isn't the best so this Delta flight was about as good as what can be expected these days.....",Delta,trip_advisor,"['Reliability', 'Tangibles']"
11295,Latest Frontier not a budget airline story,"Flown Frontier many times, always with the same personal item. Never had an issue until this trip. Since the personal item did not disappear from sight in the box, a 14x18x8, my bag 14x16x8. I guess you could see the handle a little still. After all it was packed for a trip. I was charge the gate charge for a carry-on. They did the same to my wife. We did notice if you had a backpack as your personal item, they were not being checked. I should also note, we always purchase a checked bag or two just so we don't have to take an oversized personal item. After the indignity of paying the fee we arrived at our seats. The person setting next to my wife did not have a seat to place his personal item under because of the airline attendant seat. He had been instructed to place it under my wife's seat. His personal item was one of those oversized backpacks not being checked. I did take a photo comparing on of the bag we were charged for side by side with his bag at my wife's feet. I just need to always remember that there is a budget airlines that I would not have to worry about such things. We thought we would save about $200 by using Frontier, but in the end Frontier made sure they got $400 extra picky fines.",FrontierAirlines,trip_advisor,['Responsiveness']
11296,Last row,"Overall I found JetBlue a good economy airline. Check in staff are efficient and helpful. You get a generous allowance for carry on luggage but the only problem is if you are one of the last to board you may find it difficult to find overhead storage. I was seated in the very last row which has no window which felt a bit claustrophobic. Also, the seats didn’t seem to tilt back so much.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
11297,Gate agent with a bad attitude,I have had knee surgery & need a cane to walk. There was no pre boarding announcement made to allow anyone with a disability to board early. I asked about it & was sharply told zone 1 was boarding & to get back in line. The other gate agent realized my situation & attempted to let me go ahead but I was again sharply refused by the agent in charge. I was eventually allowed to struggle my way down the ramp with zone 3. No consideration was given to me It was embarrassing & upsetting. That agent was rude & nasty. Shame on her & Air Canada.,AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
11298,Marranos Rateros,"estos delincuentes estafadores nos robaron cinco mil euros en tiquetes y no responden, que porquería estos sinverguenzas",Avianca,trip_advisor,['NA']
11299,I love this flight,"This is the best flight - JetBlue always strives to get you out and to your location on time. Direct to NYC from Palm Springs throughout the ""Season"" allows the visit to the Daughter in NYC.",JetBlue,trip_advisor,['Reliability']
11300,Delays!,"I had flown my fiancé 2 different times to come see me in Tampa. Both times, when she reached Las Vegas to go to San Diego, her flights were delayed. The first time they tried to reschedule her on a flight that was over 48 hours later, forcing me to purchase her a ticket with a different airline to get her home, and this time it is 9 hours later causing her to be late for work. I still haven't received a refund from the first incident. Stay away from this company!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
11301,Amazing on flight service,As usual one of the best airline service in the world. Air hostesses are responsive and are from 11 different countries to overcome language barrier.,Emirates,trip_advisor,['Assurance']
11302,"Flight to Atlanta, GA",Flying SW is always a great experience. I always require wheelchair assistance and they are very accommodating.,SouthWest,trip_advisor,['Responsiveness']
11303,No assigned seating sucks. First couples space themselves out between 3 seats hoping you dont take the middle one.,No assigned seating sucks. First couples space themselves out between 3 seats hoping you dont take the middle one. If you dont check in online 24 hours prior you end up in last boarding class. I did and wife and I couldnt even sit together. And we bought tickets months in advance. Screw southwest never again.,SouthWest,trip_advisor,['Responsiveness']
11304,Frontier airlines never fails to leave me unimpressed,You will have a delayed flight and gate changes! Never fails. To your destination and back. Cheap priced but not worth the headaches and anxiety everything gives you. Take the hit and pay more to a more dependable airline,FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
11305,Unbelievably unreliable.  ,"I am forced to fly Allegiant by my company. I am writing this review as I sit on the tarmac at the Punta Gorda airport. We have been in the plane for 90 minutes and are a hour past our departure time. Why? Because we have no fuel! They claim that due to lightning in the area they cannot refuel. However the plane had been here for 12 hours. It was the first flight out. 5 other planes have left. They had no problem. The weather was ok for us to board outdoors. But they can't refuel. This stuff happens all time. Totally preventable and inexplicable delays. They don't care at all because they feel you didn't pay much you shouldn't expect much. So don't expect much and next time consider flying a real airline from a real airport. Worth it all around. And after they nickel and dime you for everything, probably cheaper even.",Allegiant,trip_advisor,['Responsiveness']
11306,Five starts for online customer service,I had an issue with my ticket and chatted with Sophia today at 10am ct. She was so helpful and resolved it quickly! The online chat feature was quick and easy,SpiritAir,trip_advisor,['Responsiveness']
11307,Smooth ride,"Smooth ride! Great landing! Good flight service and spacious room on airbus jet! Customer service representative, she was super friendly and patient because I had a two year old! I forgot her name, she was Hispanic and middle aged and she worked the special needs line that day on December 10, 2019! Would love to give her cuddos! Appreciate service like that, makes you want to travel again! Captain was also experienced! Thank you",Delta,trip_advisor,"['Tangibles', 'Assurance']"
11308,Overall Satisfied,Expensive if you check a bag or pay for a specific seat but back pack and no expectations your good. Also had to travel to DFW from home 4 hours to fly. No flights were available in my location.,SpiritAir,trip_advisor,['Responsiveness']
11309,Expedia,Do not book United on Expedia. I did and ended up screwed badly. I can't find out who screwed me. United blames Expedia and Expedia blames United. I'm going to make it easy and never do business with either one.,United,trip_advisor,"['Responsiveness', 'Empathy']"
11310,Unreliable airline,I have never traveled with an airline so unreliable they changed my flight and they don't have a number for costumer service only chat with a computer at first then you need to keep writing live agent for about 6 or 7 times and when someone finally answers he offers me 2 options and when I choose 1 he says is not available so I copy his previous message he said that is correct once again I choose a flight and he responds will 2 seats be enough for a 3 people reservations 2 hours later I think I'm done and I ask if I can pay for my luggage and he said I needed to do on the app that is a piece of work or I was going to alot more if he did so needless to say I spent another hour fighting to pay online. At this point I think I'm set the day of departure is here and they delay the flight again from 742pm to 1042 pm I take it on stride things happen I say we'll given the I am traveling with 2 children I made sure I was there early because the message indicated that if i needed the assistance of an agent at the airport counter it would cost me 25 additional dollars so I'm at the airport by 7 I checked my bags I go through security and as we wait we get a notice that once again the flight was delayed to 129 am because they were waiting on a sturdiness to arrive on a jet blue flight it figured not even they fly Frontier well at this point the only option is to wait well here is 130am and then it's pushed to 207 am it was almost 2 when they finally made it the passangers for the next flight is already arriving it gets messy cause then they say that they are not sure what's gonna happen cause the delay was for the 742 flight not the 3am well you can imagine the uprise of a bunch of tired puertoricans and a bunch of cranky children we did not depart till about 3 am my girls and I made it to Orlando after 5am the next day. I have never had an experience like this with any other company needles to say I will never fly FRONTIER again. To whoever reads this Please make sure you let anyone you know that is thinking of traveling to not book with this company they offer a cheap flight and kill you with other charges and they are not worth the money for such bad service and callus treatment of their passengers.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11311,Crsrvaca,I hate the seating instructions they need to go back to assigned seating this first come first serve really seemed to confuse people especially when it was time to stand in line in your correct sequence,SouthWest,trip_advisor,['Responsiveness']
11312,Simply the worst,"Avoid Delta at all costs! They are simply the worst. Returning from vacation on a Delta Airlines flight tainted the whole trip due to a maintenance issue that was known about before passengers were allowed to board. The crew's decision to put passengers on a potentially faulty aircraft caused a significant delay and added inconvenience and cost to our travels. It could have easily been avoided if the crew had taken the necessary precautions and proactively rescheduled the passengers for alternative flights, but their hesitancy caused a whole flight of people to have missed connections. To add insult to injury, Delta managed to suck any fun out of traveling with their poor service and lack of consideration for their customers. It's like they go out of their way to make flying as miserable as possible. I expect much higher standards of customer service from a major airline like Delta and will not be flying with them again. One star is too generous for the poor service and lack of consideration for the inconvenience caused to their customers that I experienced.",Delta,trip_advisor,"['Reliability', 'Assurance']"
11313,"Except for minor glitches, the flights were pleasantly OK","During the last six weeks, we were on four Emirates flights. Check-in from YYZ was a kind of hassle. However, I don't blame the check-in counter staff for the miscommunications. Once checked in, the boarding process was fairly streamlined in spite of the sheer number of passengers. The double-decker jumbo was spacious even in the economy section. There was better leg space compared to other flights. The flight took off on time without a hitch. The cabin crew was courteous and helpful. Due to a long layover in Dubai, Emirates provided hotel accommodation, transfer, and food till the next connecting flight. Our return journey was even better and uneventful. Flights were long, but Emirates provided enough food and entertainment. Overall, we enjoyed our travel and the flights.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11314,You get for what you pay for BUYER beware!!!!,During this critical Time with Covid I feel thy would want to take a healthy approach on booking like SW United AA etc. but I felt like they ignored there customer well being and just worried about the $$. Yes you get what you pay for but the service is crap. They have the nerve to charge $2.99 for water . And this kids fly for free is a nightmare and needs a cap on how many are flying for free. I had unmasked over 5yr old screaming kids on the flight including 2 babies. They like to play with the flight when you will take off and instead what the one you actual book. If I didn’t the family ER I would had to the loss and said screw it. My LIFE MATTERS. So BEWARE THE PRETTY COLORS AND GREAT PRICE IS A SCAM to Luer you over to the dark side of fight from HELL!!,FrontierAirlines,trip_advisor,['Responsiveness']
11315,Very Empty Flight,"Overall the flight was very good. There were pre checks which the majority did early but she turned up late for them, delaying the flight slightly. Boarding was a tad chaotic with instructions given then changed. Flight was empty and service was very good.",Delta,trip_advisor,['Responsiveness']
11316,10/20 highly recommended,"Maribel, Dennis, + Gus were seriously the best crew we’ve had since the last time we flew with southwest. I immediately remembered Dennis and Gus because they were very accommodating. I travel with my son (8) and my service dog and it isn’t an easy task for a lot of flight crews, but they truly understand how to be kind and helpful no matter who is on their flight. This is our third flight with them and I won’t travel with any other airline because of them.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11317,THE WORST,We arrived at the terminal for our flight and learned it was cancelled. We were notified about 20 minutes after being at the terminal by text. The problem is that there was only one option being offered and that was to fly the next day.............NOT an option. We had to drive to Orlando and get a different flight to a different city. Do not ever book a car rental through an airline. The only way to change our car rental was through allegiant. We were literally on hold for 1.5 hours???? So we were late and arrived in a different city. I could go on about staff attitudes ect. But I think I have made my point.,Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
11318,Tickets cancelled without confirming,The most pathetic customer service ever received. I was asking about the cancellation charge of my tickets and the agent literally cancelled my tickets and disconnected my call when I asked him to transfer to a supervisor.,United,trip_advisor,['Responsiveness']
11319,Beware of Hold my fare function,BUYER BEWARE of 'hold my fare' function...By clicking this option Emirates have taken x 2 of the fare. I've had to put in for a refund which they claim will take 15 working day. Terrible service.,Emirates,trip_advisor,['Responsiveness']
11320,Pleasant Fly and crew,It was a very nice trip. There where No delays... Pleasant Fly Aircraft and crew. Love to Fly Avianca every chance I get.,Avianca,trip_advisor,['Responsiveness']
11321,Buen vuelo,"Los vuelos son buenos dentro del estándar, aunque creo que han perdido un poco la identidad. Adicionalmente el servicio en el aire también ha desmejorado si lo relacionamos con las tarifas que manejan. Lo máximo que te brindan es agua, café, jugo en caja o cerveza.",Avianca,trip_advisor,['Assurance']
11322,Long layover in Denver,"My 2 young children and I will have about a 3 1/2 hour layover in Denver. Is that too long? I saw that Denver is quite large, so maybe it will go by fast after getting to the terminal, eating, and bathroom breaks? We have never flown through there before and I'm afraid a 1 hour layover in St Louis with 2 children will be too short.",Southwest,reddit,['NA']
11323,Cannot Recommend,"It took two flights to get to Montana. Same for the return. After the nickel and dime charges, my total cost was $377. I could have spent $100 more and taken a more reputable airline. It probably would have been more on time; and they wouldn't have charged me $2.00 for water in the plane; and they probably wouldn't have mis-handled my hard-sided suitcase resulting in a dent that looks like a bullet hole. They finally told me today that the damaged suitcase isn't their problem. OK. I'll fly with somebody else next time.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
11324,The worst airline company in Unite States,They cancelled our flight and ruined our vacation plans. Their CEO gets 2.5 million dollars per years the same time when they cancelling 60% of their flights over a country 5 days in a row...,SpiritAir,trip_advisor,['Responsiveness']
11325,Enjoyable flight,"Always board on time. Lots of leg room. And love watching TV, keeps your mind off the flight. All employees are pleasent and respectful.",JetBlue,trip_advisor,['NA']
11326,Avianca,"TERRIBLE service at SAL airport. Avianca counter made me pay 150$US for 6lbs over in one luggage while my 2nd luggage was very light, They threatened to send me back to line if I made switches of items at the counter. Never flying Avianca again.",Avianca,trip_advisor,['Responsiveness']
11327,Unbeatable perks,Free baggage and changeable tickets makes it a smart choice airline. Open seating policy is a negative.,SouthWest,trip_advisor,['Tangibles']
11328,Excelente,"Muy buena compañía! Todos los vuelos a horario, excelente atención, elementos de calidad, tanto en comidas, multimedia como frazadas, y auriculares. Asientos súper cómodos!",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
11329,Bien,"Las salidas son super puntuales y las conexiones no te hacen perder mucho tiempo, el servicio excelente por parte del personal, en cuestión de alimentos y bebidas muy agusto, lugares cómodos y pantallas táctiles individuales hacen que vuelos largos no se sientan pesados.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11330,Paid for Delta One…got rubbish,"We paid for our family of 4 to fly the prestigious Delta One First class flight to Paris with a layover at JFK. Our flight out of JFK to Paris was cancelled, we ended up at JFK for 24 hours to be placed on a flight to Lisbon that with a connection to Paris. We are still First Class, but no longer sat together, and one of us had a broken seat without an entertainment center, flight was late enough that we missed the connection in Lisbon. Now stranded in Lisbon, Delta lost our bag, we no longer have a connecting flight to Paris, they can only put us on an Economy seat for our Lisbon to Paris flight, 11 hours later, and…this is the kicker…we are denied access to the sky lounge because our tickets say economy, despite paying for Delta One! We arrive 2.5 days later than scheduled having been canceled, delayed, abandoned, denied, downgraded, and not refunded for any of it. Our return flight was not much better. Filed a complain in May 2022, and in November get a message that for our troubles we are being given 35,000 sky miles. Sounds great unless you know that an upgrade starts at 300,000 miles. The worst experience I have ever had flying with an apathetic and unapologetic response. After years of being dedicated Delta customers we are done!",Delta,trip_advisor,['Reliability']
11331,Allegiant flying experience.,It was a pleasant trip. Do wish beverages were a little cheaper or free. Worth extra fee for extra leg room. Can get flights cheaper booking directly and not a booking agen.,Allegiant,trip_advisor,['Responsiveness']
11332,Not professional!,"Please, don't book flights with Spirit! They change my flight after one week! They don't care, unfortunately!",SpiritAir,trip_advisor,['Reliability']
11333,35 hour delay,"Alright friends, check this one out. My fiance and I were flying from Dallas to Cincinnati, our flight around 3pm on Saturday. The flight gets rescheduled like a week beforehand to be a 7:20 am flight Saturday morning to include a 4 hour layover in Orlando. Whatever, at least we get home around the same time, but sucks that we have to wake up at 4am. We get to Orlando to learn that our plane has been replaced with a smaller plane, so 23 people have to rebook. They offered $300 to anyone who would rebook, and after like 45 minutes there's still 11 people too many. My fiance and I are unknowingly amongst these 11. The plane gets boarded and we are told we will not be flying home. All 21 other people who weren't able to fly got rebooked on another flight Sunday morning, except for us. We were told the next available flight they could get us on (even with a layover) is at 10 PM ON SUNDAY. This means instead of getting home around 7pm on Saturday, we'll be getting home around 3am Monday morning. My fiance and I both work Monday morning, and thanks to Frontier, we'll get a maximum of 3 hours of sleep. Frontier did provide us with a hotel, $250 future flight credits each (the volunteers got $300), and a $30 meal voucher to share. That's right: $30 FOR MY FIANCE AND I TO SHARE ON EASTER DURING A 35 HOUR LAYOVER. Absolutely ridiculous, and just really sad we won't be with our families on Easter. Also really bummed that now we have to fly frontier one more time since we have $500 in flight credits lmao EDIT: We didn't get a rental car because 1) that's quite pricey and we have enough expenses on our plate (hence flying frontier lol) and 2) my fiance gets car sick super easily I booked through Expedia bc honestly I'm a rather inexperienced flyer, but will definitely be booking directly from now on....and not through spirit or frontier.",FrontierAirlines,reddit,"['Responsiveness', 'Assurance']"
11334,Good flight,We like this flight as it is non-stop in both directions. On the return we arrived early for check-in and things went smoothly. However just before boarding we noticed that my wife and I had been seated in different rows although I had pre-payed to select our seats. Thanks to a generous lady on the flight who agreed to move we were able to sit together but it was the emergency exit aisle! The flight itself was very good and we will almost certainly use it in the future. Certainly better than going via Toronto and having to go through security twice.,AirCanada,trip_advisor,['Reliability']
11335,No Help With Luggage Problem,"Airport luggage delivery conveyor failed. Airport maintenance staff arrived after 20 minutes. Could not fix problem. Luggage inaccessible on failed conveyor. No SWA luggage assistance office or personnel anywhere. After 1 hour airport staff finally got luggage over onto a functional conveyor. This was an Airport problem but SWA personnel should be available to assist passengers in prompt resolution of problem. This was an equipment failure, luggage was not lost and could have been promptly moved to another conveyor with minimal delay to customers.",SouthWest,trip_advisor,['Responsiveness']
11336,Excellant,Trip went smooth. Treated nicely. Good crews going and coming back. Everyone encountered was very helpful.,SouthWest,trip_advisor,['Assurance']
11337,Brand new air planes.  Better seats with more leg room.  Super rates.,Nice brand new air craft with much nicer seats even in economy. Only complaint no coffee. Courteous and lovely flight attendants,Allegiant,trip_advisor,['Tangibles']
11338,Trip to Orlando,"Parking, check-in and security through Providence is so fast and easy. Love JetBlue service, price and ease of booking. Weather affected the landing in Orlando and we we're diverted to Tampa for a short time. Pilot and crew communicated everything clearly and the flight went well otherwise.",JetBlue,trip_advisor,['NA']
11339,Dishonest company!!,Signed up for discount den for the benefit of “kids fly free”… only kids do NOT fly free!! They scam you for your $99 join to be a member then con you by saying you can only book 2 days of the week which is pretty challenging to find flights. When you DO find on required days they still charge for kids,FrontierAirlines,trip_advisor,['Responsiveness']
11340,No-hassle flying,"Will always fly Southwest Airlines!! Great service, clean planes, on-time, and less expensive than others. Plus 2 bags always free. Can't beat that!",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
11341,MAL SERVICIO + PERDIDA DE EQUIPAJE,"Muy mala experiencia desde el check - in hasta el personal del vuelo (todos muy groseros, 0 servicio al cliente. el trato es rudo y discriminatorio). Equipaje nunca llego a destino.",Avianca,trip_advisor,['Responsiveness']
11342,Delta Air Lines hiring timeline,I applied for a Ticket Agent position at Delta and my status is still showing “Application under review” after 2 weeks. What’s the timeline usually for Customer Service agents?,Delta,reddit,['Responsiveness']
11343,Lost my business,"Hey, Frontier airlines, here's a review for you.... I paid an extra 60 dollars to select my seat. They changed my seat at the gate in grand rapids as I was boarding, to accommodate a guy with a service dog and his wife. Good reason, ok but, they will NOT refund the 60 dollars I paid to select my seat, even when I spoke to corporate. They offered me a 25 dollar voucher and said they could not do more. Here's a tip, if they do this to you, don't board the plane till they credit you. I was told if I had done that they could have fixed it. Hmmmm, gonna delay the plane?",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11344,Covid,"Air canada flight was cancelled which was 1st July 2020..tried to get our flight money back was dreadful would only compensate us half of our flight tickets one way🙄 changed our flights for same date next year..firstly wanted an extra £800 honestly the cheek! So It went down to £140 extra between me and hubby..fair enough..not happy but much better than the first cost. Husbands health has now deteriorated and unable to go next year, Airline won't let us transfer tickets to a family member, want £250 to cancel tickets...So either way which ever option we take..we will still only receive half our money back...This Air company has no compassion and shows no empathy to everyone that is struggling at the moment...I'm totally disgusted to say the least..",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
11345,Southwest Flight,"I was able to get priority seating due to medical reasons-this was a main concern since seats were not assigned at booking.Flights were packed, due to the MAX flights being pulled, but leg room on Southwest is more than most airlines. I was surprised by the amount of dogs flying in the cabin, some on laps, some on seats-when standby was not even available (what happened to dogs in the cargo hold?)-concerned for individuals with allergies! My flight was on time, both ways. Burbank was so easy, compared to LAX, or San Francisco! Will fly with Southwest again!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11346,DO NOT FLY WITH AVIANCA. Pay the money and fly with a quality airline,"Hey guys, Please for the sake of your bank account your metal wellbeing do not engage with this airline at any level. They are toxic game players. Every single flight we were booked on to fly with them was a disaster. And in one instance they didn't even bother to book us on the flight from Edinburgh to London - leaving us to get the train at our own out of pocket expense. We trying to get a refund for the $600AUD that it cost us, because they keep trying to get us to accept another ""voucher"" for this value. As soon as we decline the voucher - we get radio silence and then have to start the complaint process all over again. Future to this there were huge flight delays incurred. Even if you are desperate do not fly with these guys. They will break you.",Avianca,trip_advisor,['Responsiveness']
11347,First time no entertainment,"LONG flight (NRT-SEA) due to entertainment system not working - about half the passengers in the cabin were in the same boat. Plane (Airbus 330-900?) was touted as one of only FOUR in the US, but now we can see why! Otherwise, plane was OK, but on long-haul flights having no ""entertainment..."" SEA-JFK put us on a Boeing and things worked fine - actually better than the Airbus' system, which hardly worked at all! Delta, shame on our tech people for not getting the bugs out BEFORE the plane started flying!",Delta,trip_advisor,['Tangibles']
11348,flight attendants were very gracious,"flight attendants were very gracious. Spirit is exactly what it advertises. It is a cheap flight point a to point b. I will never again spend weeks searching kayak, momondo, priceline, orbitz for the cheapest fair. The cheapest fair is spirit.",SpiritAir,trip_advisor,['Responsiveness']
11349,great crew,"what a great flight on time take off and on ahead of time landing, in flight very good to great service thank you Spirit team",SpiritAir,trip_advisor,['Reliability']
11350,Not pleased,Awful! First the messed up our booking and it took 2 days to fix. Next the workers were all late coming into work at the airport. Thirdly the planes wings were frozen so we couldn’t move.,Delta,trip_advisor,"['Reliability', 'Responsiveness']"
11351,Allegiant flight from Cincinnati to Destin/Ft Walton Beach,"We spent 1hr 25 min in flight versus 11 hrs in a car. So much better flying! Plane seemed to be in good condition. We had no problems other than a minor delay at departure. The pilot came over the PA and said there was a computer that needed a restart, which required a Maintenance sign off. Once it was complete, we were off the ground. There is a ""for Purchase"" snack service in flight. We did not make a purchase. Flight attendants were friendly. Easy advanced online check in with the Allegiant app. Quick no fuss baggage check. No issues at all.",Allegiant,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
11352,Great flight to Lima,"Still not real Polaris and the food is always the same. I know the menu by heart after three flights this year. Movies good, seats comfortable and the service five. Wish hey would upgrade the meal to be more like Polaris Europe. Flight pretty smooth and arrived only a little late",United,trip_advisor,"['Tangibles', 'Assurance']"
11353,4 generations of my family abandoned by Frontier,"Return flight from Florida to Maine after Disney trip cancelled by airline and told soonest available is 5 DAYS from scheduled flight. Told there is nothing else they can do. Unconscionable treatment! This can not be allowed to happen! No hotel, meals, transportation help. No effort to schedule on another airline. DO NOT GIVE FRONTIER ONE PENNY OF BUSINESS! SHUT THEM DOWN!!!",FrontierAirlines,trip_advisor,['Responsiveness']
11354,Spirit sucks especially with anyone with a disability,"This review is especially for people that need to travel with a portable oxygen concentrator.my wife is such a person. She flies with a concentrator that is APPROVED by the faa,as a matter of fact she has used it for the last 3 flights we were on. The faa has 20 approved concentrators but spirit only has 5 acceptable on their list. Our boarding pass specified that we had a concentrator that was not on their list even though we told them the model that we had.and ultimately we were asked to leave the plane.",SpiritAir,trip_advisor,['Responsiveness']
11355,They do the little things really well,"I love Southwest. Their fares are the best out of the 4 major airlines. They don't hit you with a checked bag fee like all the others. With their free app, you get in-flight wifi for free. Also with the app you can watch new release movies. I watched Picahoo and my wife watched John Wick 3. Their stir sticks are made out of biodegradable plastic and their employees have helped me many times with stand-by flights, a free drinks, etc.",SouthWest,trip_advisor,['Responsiveness']
11356,Oct Las Vegas Bingo Trip,"Our flights there and back where delayed, by half hour too LV and one hour going home. The flights for some reason felt long. The seats also seem smaller and hard. Overall it felt a bit cramp for space. The staff was very good on both flights, no issues. I hope they get the cancellation issue cleared.",SouthWest,trip_advisor,"['Reliability', 'Tangibles']"
11357,Très mauvais sav ,"Vol facturé 2 fois, aucune réponse du service client. Vol modifié et impossible d'avoir accès aux informations",Avianca,trip_advisor,['Responsiveness']
11358,"Good service, the staff made us feel welcome.","Leslie A. Ramirez was very attentive, very professional and very concerned about the needs of the passengers, and we were lucky to have him. We wish him the best and hopefully, we'll see him again in our next trip. Overall, all the staff were very polite.",Avianca,trip_advisor,"['Assurance', 'Empathy']"
11359,Melhor Custo Benefício,"O embarque foi tranquilo, dentro do previsto. Chegamos no horário previsto e o intretenimento a bordo foi variado com filmes, musica e etc. As bagagens chegaram ao destino corretamente. Levando em consideração o custo benefício, posso considerar excelente o serviço prestado pela Aérea.",Avianca,trip_advisor,['Reliability']
11360,"Cheep, Cheerful flight staff - God only can help you if you need customer support!","I have flown with Allegiant now for about 5 years and whilst the flights can be convenient and at the lower cost end, this is where the value ends with Allegiant. Once you factor in the cost of your seat, luggage and lack of comfortable seating or onboard service/ selection, I have come to the conclusion that a few dollars more is ALWAYS worth the peace of mind. Flights are fine, staff are friendly and work very hard but you have absolutely no chance on Gods earth of ever talking to a real person if you need to adjust or make changes to your booking. On three occasions I have had to wait for (literally) hours to speak with an agent , and today was no exception. Online booking review revealed a missing last name on the ticket…. Not only could I not get through to Allegiant, but I was directed to a third-party travel agent “ORBTickets Travel”. They cancelled my booking and they charged me an extra 100.00 advising me that Allegiant will refund my ticket. Not the case. My fault entirely for not being aware of these predatory business practices and unscrupulous tour companies but wanted to let readers know to be aware. Allegiant has credited me (with a voucher) for the cost of the flight ticket. My one way ticket that was 116.14 will now cost me 292.98. Not so much of a valued customer after all. I’m beginning to think that the piece of mine is more important that a few extra dollars.",Allegiant,trip_advisor,['Responsiveness']
11361,Family vacation,"Allegiant flights work well for us because they fly out of an airport close to where we live. It is a ""no frills"" airline, the leg room is tight, but the cost is minimal and most always non-stop. We will definitely fly with them again.",Allegiant,trip_advisor,['Tangibles']
11362,Worst flying experience ever!,"This is the WORST experience I have ever had flying. Our flight to st lucia was delayed multiple times, then we finally got a notice at 9:30pm (yes I have a time stamped emailed) stating our flight had changed from 1am to 11:30pm which made us miss our first flight. Now on the way home from st Lucia our flight is delayed 6 hours, we miss our connection and get delayed in JFK for 10 hours. I spoke to Ashley and Melanie over chat who gave me no options for help, credit or refund (outside of refunding my one way ticket and allow me to purchase a $1600 delta ticket that would get me home when the JetBlue flight SHOULD have gotten me home). I have a sick one year old and I’m active duty military and was given no way to get home sooner. This is asinine. I will never be booking JetBlue again unless this entire fair is refunded - which I have been given no indication I will receive anything for the “inconvenience” they caused. We usually book JetBlue because they support military, don’t do it!! They obviously don’t care as much as they claim. Book with Delta.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
11363,Ft Lauderdale to Nashville on SW,Our early morning flight to Nashville to Ft. Lauderdale was surprisingly crowded and full. Flight was on time at 6:05 a.m. I don't fly much and wasn't expecting a full flight so early in the morning. I guess the $68 is very enticing. Despite the full plane we were all able to sit together (3 people) in 1 row. Flight arrived in Nashville early and the flight crew was attentive and great.,SouthWest,trip_advisor,['Responsiveness']
11364,The only airline I use,"Every leg of my flight was on time. The flight crews were attentive and friendly. Having no extra fees for checked bags and the ability to change flights while paying only the difference in fares is huge, since some airlines charge even for carry-ons. The fare comparison calendar on the website makes getting the best fare and schedule so easy. While there is no assigned seating, I find the seating process goes very smoothly, and while no airline has great legroom, they have more than many others. I did pay for early bird seating this time because I got such a great fare, but typically I check in myself online, wind up in the B group, and have no trouble getting a window or aisle seat. They are also very accommodating for passengers needing assistance and pre-boarding.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11365,A friendly airline,It was very comfortable journey. The cabin crew is very friendly. The food tasty. The flight on time. I recommend this airline,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11366,Worst website for airline ticket booking,"attempted to book a flight for trip to Las Vegas from Atlanta but had issues with the special code for the tickets at which time I called the spirit number looking for guidance. What a mistake that is. First, its hard just finding the number for ticket help then you get to talk to a none English speaking staff member who does not give a ------ about the customer and will make you feel as if you are bothering them. Its is amazing that we try to buy something from a company who cant figure out customer service. Please tell them how you feel so maybe they will get it together!!!!Flight crew are always amazing so maybe they need to run the company. Spirit, learn who the customer is and get off the kick of online service only. PS, Gave up on the trip. Not worth the hassle.",SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
11367,unreliable service,They cancelled my flight few hours ago and then lied about the reason of cancellation. I had to suffer additional cost and stress to make travel arrangements to city of departure,Emirates,trip_advisor,['Responsiveness']
11368,"average all round and Business class paired seating ,awkward",Dreamliner had better room and slighlty better configuration of BC paired but travelling alone on window was really frustrating long haul getting over adjacent passenger. Round the world BC best leg qantas config worst swiss air.,United,trip_advisor,['NA']
11369,Excellent Experience,"Flight time: 1 hour & 5 minutes beats a 10 hour drive any day! Allegiant is ""no-frills"" so bring your own snacks & beverages! My only issue, and I should've realized it when I made the original reservations, there is NOW a charge ($18) for carry-on's and you must either pay for it with a credit card to get your boarding passes, or pay at the gate and slow everyone down. Just a heads-up! Otherwise, I was absolutely thrilled with the entire experience INCLUDING both Airports: LCK (Richenbacker) and MYR (Myrtle Beach) easy in-and-out service. I will DEFINITELY fly Allegiant again!",Allegiant,trip_advisor,['Responsiveness']
11370,BAD SERVICE,Realy realy bad service. Rather fly with a stop for more money then fling with JetBlue Besides the service they double charged for my luggage and refused to refund me!!!!!!!,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11371,"Poor service, terrible food",I chose to pay for an upgrade to business class and very much regretted it. I received a rude attitude from the staff checking boarding passes and service on board was cold and indifferent. The amenities bag was cheap and tacky. The options in the entertainment system are very limited. The food was really bad. I selected the lacto ovo vegetarian meal option and was given vegan food instead. The entree was a pile of hummus with some artichoke and olives. The main was more artichoke and olives on boiled rice with dried up peas and a bland tomato sauce. I couldn’t even eat more than a mouthful. When I asked what I was being served they couldn’t even tell me as they are apparently not given any information about the non standard menu items. All they could offer instead was a dried out looking cheese sandwich or a tiny pot of noodles so I didn’t actually get any dinner. Clearly it is way too much bother for this airline to properly cater for what is a very common and very easy to accommodate dietary requirement.I’ll definitely be avoiding Emirates in future.,Emirates,trip_advisor,['Assurance']
11372,Still a great airline to fly with.,"It's been a while since I flew with this airline and I am happy to note that the same great service is still the standard here. There is still more legroom on this airline as standard than with any other airline I have flown with. There aren't many frills but there is free wi-fi during the flight and the seats are relatively comfortable. The staff were courteous and professional throughout the flight, as usual and the pilot kept us informed as to the time of arrival, conditions at our destination etc. I am very pleased with JetBlue.",JetBlue,trip_advisor,"['Tangibles', 'Reliability']"
11373,Excellent Service in the Sky.,"I always fly United because I belong to their airline miles program. I also use them because I always get excellent service. They also have T.V. screens on the seat in front so anyone can watch movies during their flight. I never sleep on a flight so I stay up enjoying the inflight entertainment. It takes my mind off of the long 10+ hour flights. I am also a vegetarian and appreciate the meal choices they give. Overall, I always choose United.",United,trip_advisor,"['Tangibles', 'Assurance']"
11374,Constantly dissatisfied.  Don't use AC,Last time I fly air Canada. Constantly dissatisfied. Paid for preferred seating with priority boarding. One of the first people in line and they made me check my carry on again. Many others with carry ons some with multiple bags. Completely unacceptable. So long AC,AirCanada,trip_advisor,['Responsiveness']
11375,Dirty Plane that left early / rude staff,"The plane was absolutely filthy. We walked up to our seats and had to brush chips off of the seat to sit down. The floor was covered in food. I’ve flown allegiant, delta, southwest, and more….never have experienced such poor quality on a plane. The worker was nasty, rude, degrading, and made us pay $50 for the same carry on bag that we brought with us to Savannah with the same allegiant airline and we did not pay for a bag traveling to. I have always traveled with a purse and have never been told that was considered my one personal item and I would have to pay $50 if my purse did not fit in my bookbag. Overall, If the worker has handled this differently, we may feel differently; but because of her disgusting attitude and the filth of the flight, I will never fly allegiant again and will never recommend them to anyone ever. In fact, spend the extra money to fly another airline that treats you with decency and cleans between flights. We are in a global pandemic and this flight WAS NOT CLEANED before we boarded. They actually boarded early and took off early….therefore, THEY HAD TIME TO CLEAN. I am highly highly upset with this experience.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
11376,Ridiculous conflicting information,"I go to check my bag which I already paid 60.00 dollars to do. It is 4.5 lbs over. The women tells me I can take a few things out. I remove two items. Got the weight down. Then another women is at the counter and tells me,I will have to pay for carry on because I have a small shopping bag and a purse. Then she informs me it is cheaper to put everything back I'm my bag and pay the 80 dollars. I got to a bench put everything back in my bag and pay. All together my 441/2 lb bag cost 140.00 dollars to come home with me. By the way a bottle or water on the plane is 6.00. My inexpensive flight cost more then I better company like United or American. Who allow 50lbs. Don't forget the horrible seats. Like sitting on a church pew for 3 hours. Spirit takes every opportunity to squeeze $ out and you get poor quality. In the end I paid more for this one flight than I would have paid anywhere else. Your loss Spirit I fly into SW Florida 6 times per year. Shame on you.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11377,"Their ""deal"" is  fees","This airline is the worst I have used. It is not economical. The add-ons is where they get you. You have to pay for your seat, your snacks, your carry-on, hell I think there is a fee for the air you breathe in their plane. If you don't pay for your carry-on in advance at a rate of twenty dollars a bag they hold you hostage at the counter for fifty dollars a bag and won't board until you pay. I traveled with three other adults we consolidated our stuff into two small carry-on bags so we wouldn't take up a lot of room, and it still cost me $100 to check two small bags. I find it strange that a backpack is not considered a carry-on.",Allegiant,trip_advisor,['Responsiveness']
11378,Flights deals/upgrades,"I am going to study abroad in the UK, so obviously I’ll be flying often from BKK-London. Just wondering if there’s anything hacks/tips I should start working on for a better flight deals/offer/upgrades. Credit card/ miles/ membership?? Any advice would be appreciated :)",Emirates,reddit,['NA']
11379,Fair pricing and good service,I went to Houston for a mini vacation and the flight and the attendants were nice and helpful. Flight left on time and it was all smooth skys. I use Southwest a lot for my domestic flights.,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
11380,Constant delays,The absolutely worse customer service ever! Flight attendant Xavier was very rude to the entire flight of customers,Allegiant,trip_advisor,['Responsiveness']
11381,Boarding team were rude in newark airport,"We Fly to different country , took united as we went on package trip with Expedia. checking was good, flights were on time. Staff scanning tickets to board flight they don,t know how to greet people.there faces were blank and rude to people .they were discriminating when few people entered with wrong group , they allowed few in and thrown out of line few people .There were impolite in answering questions.On board crew was better in serving but lack of greeting people .we experienced best from other international flights.they knew how to greet and treat people , i feel they were committed to work. United flight attendants and boarding crew look like they just wanted to finish their hours of work.I am not sure they are understaffed . i also saw one girl locked in bathroom before take off . They locked bathroom without checking who was in bath room.one of passengers who knows how to open fro outside he opened it for her. girl was terrified in plane.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11382,cheap flights,"You pay for everything but it is cheaper than other airlines. We fly Allegiant Air to Austin and to South Dakota non stop from Sanford, FL. I like the non stop. I don't like leaving at zero dark thirty! I sure do wish the luggage weight was 50 pounds like other airlines instead of the 40 pounds.",Allegiant,trip_advisor,['Tangibles']
11383,Frontier is horrible! Avoid at all costs!,"We travelled to Denver for a ski trip. We payed in advance for 2 ski bags weighing 40 and 20 lbs. Upon returning from Denver, luggage handler Julius said that now one ski bag us 41.8 lbs. He and his supervisor Tricia forced us to move ski poles in the 20 lbs bag and lectured us on how our luggage of can affect the flight balance. My son cut his hand moving poles and Tricia said it's not her duty to help us! Picture below. We were delayed by Julius on purpose to the point we almost list our flight. The clerk who checked us on the plane was also horrible. We landed in Bradley and we were forced to wait over 90 min because Frontier could not secure a gate. And then our ski bags were lost and Frontier doesn't even have a luggage office, they forced us to chat and fill forms online to even check our luggage status. This is actually a dangerous and abusive airline! I would give a -10 if I could!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance', 'Tangibles']"
11384,Cali to Hawaii on a 737?,"Many were excited when Southwest announced service from 4 California cities to 4 Hawaiian destinations. Many were skeptical about spending 5 hours on SWA's single aisle single class seats. To be honest, this is not SWA's longest flight. I fly SWA all the time, but this would be my longest hop. In a panic, I made sure we had bought sandwiches for my group of 5 from age 13 to 76 before boarding. I was pleasantly surprised they were really unnecessary. Favorable tail winds made our outbound flight around 4 hours 50 minutes. The service was more complete than I had ever received on a SWA flight. As soon as we hit 10,000 feet, the flight attendants brought us the special Hawaiian snack pack with crackers, cheese spread, fruit snacks, pretzels, Tic-Tacs and a moist toilette. They offered drinks and water at least 5 times during the flight. I also tried their Hawaii flight only Coconut rum and pineapple cocktail and it was delish. 45 minutes before arrival we were offered tasty Pepperidge Farm Milano cookies. I've never seen SWA flight attendants so busy. I also used SWA interisland between OGG and HNL. Even though the takeoff to touchdown flight time was only 21 minutes, the fight attendants still rushed up and down the aisle offering juice or water. A pleasant surprise. My flight back from HNL to OAK was just as pleasant. I got well more than my $49 fare value on those flights.",SouthWest,trip_advisor,['Responsiveness']
11385,"Hired out Incompetent ""employees""","I am a novice traveler. I have flown a total of 5 times. 2 times to Mexico. I suffer from major airport anxiety and lack confidence to go through the entire process of checking in, security, boarding alone. I booked a 14 day vacation with a 35 year long friend in Puerto Vallerta but had to meet her THERE because we live in different cities. I actually downloaded the app, paid for my luggage, $40 for one piece, AND checked in ALL on my own without a glitch. The app showed my boarding pass & my paid luggage. Perfect! I arrived in San Francisco 2 1/2 hours early. Went to the kiosk, PRINTED my correct boarding pass AND luggage tag. Upon looking at the stickered luggage tag, I felt I needed the airline to attach it for me correctly but i tried anyway & ripped part of the bar code. So, i proceeded to the man at the United Airlines bag check counter. He was immediately abrupt & harsh to the young couple in front of me with a baby in their arms & 2 toddlers telling them he could not check them in, he does NOT work for UA & they needed to go to the other side, where they were TRYING to state they had just come from & were told to go to HIM! He hastily brushes them off & says to me, ""Next""... Looks at my luggage tag & says No, i need to go back to the kiosk & see one of the (3) attendants there & have them reprint it. The kiosks were busy 🤨 So I waited my turn. I overhear one of the attendants state,"" I do not work directly for united airlines. I am just here because of the superbowl but she proceeds to ""help"" me anyway by taking both my luggage sticker AND boarding pass & going to the counter leaving me at the kiosk. She never looked at my passport, asked me my name or where I was going. She came back, stickered my luggage, handed me a boarding pass & sent me back to mean man to check luggage. He checked it & I went to the gate on my boarding pass. Had 2 mimosas & at 15 minutes to departure, as I was group FIVE to board, proceeded to the gate. Approaching the gate, I looked closer at my boarding pass, (I had found my glassses)... And see not only CANCUN, but someone else's name!!! Man at the counter checks my phone boarding pass & says I'm 10 gates away & 10 minutes to take off, that I'd better run. I made my gate AND my plane but was SICK to my stomach the entire flight with anxiety. With no TVs or in flight movies, I pretty much cried for my entire 2 hr 45 minute flight with my eyes shut. I arrived in Puerto Vallerta more than an hour before my friend. However, my luggage did not. It went to cancun 🤔🤬 So, now I'm on an extra long vacation because I WANTED THAT MANY DAYS TO RELAX, & now, im trying to not only make calls internationally but I'm also trying to remember everything I can about THE WRONG BOARDING PASS I was printed by a person IN an airlines UNIFORM so I can HELP THEM find my luggage! I connected with Alexandra from UA customer service via phone & she was AMAZING!! She did detective work & kept me email & text updated. Called me in one day when she located it AND had it hand delivered (by the sweetest mexican man I could not have been happier to see! I tipped him $10 american dollars !) to a very remote little beach town north of Puerto Vallerta!!! THANK YOU ALEJANDRA💋🤗... BUT, my very sweet, simple SCENTIMENTAL WEDDING DAY GIFT of a waterproof bluetooth speaker & case (as we got married ON the beach & music is both of our passions) WAS MISSING OR GONE! My luggage was very obviously rummaged (again, anxiety!) No notice in there from TSA like I've seen in mine once before. I have not contacted UA directly on this matter for 2 reasons. One, I AM TIRED OF BEING ON THE PHONE. & two, I dont believe it will get me anywhere or my valuable item back. Jus be warned. Take care of yourself. Dont trust then to help you or take responsibility at the airport. Their phone customer service & Alejandra would get 10 stars though if I could .",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11386,Worst ground staff- racist staff,"@allegiant checking in at phoenix airport- they changed last minute flight seats. First that lady ignores people-in line and attend Caucasian people( only brown family in flight). Then I have to ask; We paid for seats, with our seats being moved no flexible options given. They gave seats to someone because “that they also paid” . This is how micro aggressions in society works. She was loud in front of people, disrespectful. What’s the use of paying extra for seats?? Moving seats is not a problem, but attitude and how you talk makes a difference.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
11387,As expected,"Everything was as expected, on time, courteous employees, very routine. I have flown Southwest exclusively for years and I am usually satisfied with my experience.",SouthWest,trip_advisor,['Responsiveness']
11388,Best airline,"Very helpful staff, amazing plane, great entertainment choices, nice food. Very good to travel with a baby. Emirates provided a baby bassinet, Ellas kitchen food, formula, they heated up baby food and our baby also got a baby kit with all the essentials. Seats for baby bassinets come with extra legroom and there was plenty of space there to put the baby down on a blanket. Highly recommended airline.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
11389,0/10 Do Not Recommend,"Yesterday on the ski lift we were talking to Canadians who told us how awful Air Canada is. We had not yet flown Air Canada since our original flight to Vancouver was canceled and we were rebooked the following day with Delta (which was a perfectly fine flight). Even though we were warned how awful this airline was, it was actually WORSE than we had imagined. The service was painstakingly slow, the seats were incredibly uncomfortable (even in premium), the air was hot/stale/stinky. From the time we landed until we received our bags took almost 2 hours. We were literally on the plane for twice as long as the length of the flight. Maybe if you get tickets for next to free it is worth it but otherwise never fly Air Canada.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11390,"When they are good, they are very good ......","After the disaster of sitting on the tarmac in Ft. Lauderdale last week for 1.5 hours (no gate????) today's flight was perfect! It left on time, smooth flight, arrived a bit early, and a great staff! Thanks Allegiant! Your consistency continues to be the challenge.",Allegiant,trip_advisor,['Responsiveness']
11391,Unbelievable …..,"I paid for Early Bird check in and the boarding pass come out boarding in group B position 8. In other occasion i paid for early check in too, and one of my friends boarded the plane before me without paying for early check in. And calling Southwest customer service trying to fix this is a waste of time. And money is not refundable !!!",SouthWest,trip_advisor,['Responsiveness']
11392,A Typical Economy Class Flight,"This was a new Boeing 777 I think. The seats are narrower and less comfortable. The interior lighting is better than in the older planes. Because the flight was full, we used the option for checking in our carry on bags. Nothing special about the inflight service. Having said all that, I personally feel a lot safer flying Air Canada than a host of American and other international carriers.",AirCanada,trip_advisor,['Tangibles']
11393,Horrible Airline,They don’t allow baggage changes. They wont even give you a credit with the airline. Horrible customer service,FrontierAirlines,trip_advisor,['Responsiveness']
11394,Disgusting opportunistic gouging,"My family and I where scheduled to fly from Denver to Toronto on the evening of Presidents Day, as a very busy travel day we of course had to pay a premium price as one would expect. Unfortunately 2 of us fell very ill the night before and where in no safe state to travel. We called to change our flights to the next day, a much quieter day for travel. Despite “doing their best” and consulting with their fare expert they could not seem to find a seat for us on any flights for less than $2700 extra!!! What an absolute blatant and appalling lie that was! I will never ever fly this awful airline again, and as a family that travels regularly this will certainly cost them more in lost business than the $2700 they just stole from me.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11395,Air canada,I have been flying over 25 years. Air canada is the option as last resort. Staff in flight on ground looks stressful always and behave like enforcement agencies. Avoid eye contact with customers. Always trying to find if passengers are doing something wrong so they can find faults and scold. Smile and attitude of help doesn't exit. Food quality very poor. Pricing world class like you are paying to best airlines in world. God help. Late departure are often,AirCanada,trip_advisor,['Assurance']
11396,Fine Flight,"The United Airline flight was just fine for a business trip. Before boarding, I felt welcome and well-considered even if I had to go through an additional control of hand luggage. During the flight, Stewards did a good job and paid attention to the needs of everyone. It made the experience very comfortable and relaxing.",United,trip_advisor,['Assurance']
11397,It's called an Ultra Low Cost Carrier. I was pleasantly surprised.,"I've now flown three segments on this airline. I was quite concerned and skeptical when I bought my tickets but the airline went from where I live to where I needed to go at the time that was most convenient for me. Each time I am pleasantly surprised. I've seen these review so while I was ordering my tickets I paid attention to the fact that it's an ultra low cost carrier. They often only fly one or two flights per day to where I was going, and if I wanted some basics, like a seat assignment, leg room, carry on bags, I was going to have to pay for it. That's why it's called a ""LOW COST CARRIER"". Clearly some people can't be bothered to pay attention to what they are booking. So the good new is, my flight attendants weren't snarky. They were nice, normal every day average people and their job is my safety. Period. I thought they were all just fine. I paid for the leg room. The seats were no better or worse than AA, UA or SWA. The fees weren't any worse than what I would pay on those airlines. We took off, we landed, the flight was crowded. I'm usually on crowded flights. I hate them but that's the way things go in the 21st century so deal with it. None of that is the fault of the pilots or flight attendants or the gate attendants. Want to complain about crowded flights and cruddy airports? Go and moan to your local politicians and the C-Suite guys at the airlines. If you're on a long flight for work, there's no wifi. That would be a deal breaker. And I would have to disagree with some of these reviews. This airline is way better than Spirit. So I will fly them again when I need to. Like I said, I was pleasantly surprised.",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
11398,Always Southwest,Book early for the best prices. Two carry on suitcases allowed - no extra charge. I usually have a book bag pocketbook & another book bag with clothes or s computer. You also get one suitcase under 25 lbs free in cargo. Snacks & a choice of non-alcoholic drink free on every flight. Twice if it’s a long flight. Pay the extra $15 to board first & you can always get a window seat. Sleep is easy cause you can lay your head on the side of the plane rather than your head falling into your neighbor or off the edge of your seat in an aisle seat. If you fly often enough you can go through the pre-check line & get to your flight waiting area faster.,SouthWest,trip_advisor,['NA']
11399,You’ve been warned!,"So we flew from London to New York, and return, and I can honestly say I’ll never step foot on a JetBlue plane again. Despite that there are some pros. Pros: Decent seat size In flight complimentary meal, drinks and snacks Selection of films/movies/ live tv to watch Nice staff Cons: The plane is TINY. I personally wouldn’t care about this except for the fact that the turbulence is HORRENDUS. I’m not exaggerating, I genuinely thought the plane was on the verge of crashing the entire 7 hour flight. My partner vomited several times due to how rocky and up and down the plane was going. An aircraft that small would be fine for a 1-2 hour flight, but not London to New York. The smaller the plane the more you will feel the wind and turbulence. Because of how bad the turbulence was the seat belt sign was kept on the entire 7 hour flight barring one time in which the entire plane (understandably) rushed to go to the toilet. There was no word or explanation from the pilot as to why the turbulence was so severe or even an update as to when it may calm down. The air stewards just went along like nothing out of the ordinary was happening whilst simultaneously being thrown around the aisle trying to control the drinks trolly that was being shaken like mad. Take off and landing we’re genuinely terrifying. When we took off it was a solid 15 minutes of the plane tilting side to side very quickly, the plane dropping 20,30,40ft at a time then going back up just to drop back down again whilst shaking like crazy, and the landing felt like an actual crash landing, the plane quite literally smacked onto the runway with such force that my glasses came off. I will say that the flight home to London from New York was smoother, and the pilot actually communicated over the speaker advising when there was turbulence and how long roughly it would last. So that was the plane, the customer service was very odd also. After the horrendous flight to NYC as soon as we got to our hotel I phoned jet blue customer service to ask about if there was anything we could do on the flight home to make it less inconvenient for other passengers when he would inevitably be sick again (not nice for people to see/hear). The lovely lady told me she would him move free of charge to a disabled/extended leg room seat that hadn’t been booked which was sat closer to the toilet and had a bit more room incase he was going to be sick again he wouldn’t be stuck in a tight row next to anyone. I was over the moon as it meant he would feel less embarrassed and hopefully less people would have to see him vomit. When I go to check in online on the morning of our flight I see the seat hasn’t changed, so I phone jet blue and they say yes you can have the seat but it’ll cost $100 !!!! I said the lady I spoke to said it would be FOC and she already reserved the seat and they said sorry she must’ve got it wrong and she isn’t allowed to do that - how do their staff not know what to do?? So we go to the airport (jfk) and find the JetBlue help desk and explain to the lady there the situation, she thankfully says that’s no problem I’ve assigned you both the extra leg room seats for not extra cost and have made a note on your ticket that a wheelchair will be available back at Gatwick should he get very sick on the plane and need some assistance getting off. Thank GOD we spoke to the help desk (which shows they definitely did NOT need to charge us an extra $100) and got it sorted. I wish I got her name as she was a massive help!!! Over all I’d fly jet blue again if it was a short flight no more than 2 hours, but avoid avoid avoid for long haul flights !",JetBlue,trip_advisor,"['Assurance', 'Empathy']"
11400,A Bad Look...,"Ok, so I'm a nervous flyer. My dad is a pilot, so I know (from years of flying) that my fears are relatively unfounded, but it doesn't change the fact. That out of the way... I was flying Burbank to Newark with a layover in Denver. Due to my aforementioned anxiety, I prefer flying at the front of the plane (primarily so I can keep an eye on the flight attendants' demeanor -- which 99 times out of 100 is completely casual, and allows me to relax a bit). But I digress. The POINT is that I paid $40 for Priority Boarding so that I could sit in the front row. And when I boarded the plane, I was more than a little distressed to see that the front window was detached from the inside hull, and the second window -- right next to me -- was taped up with packing tape. (See pictures.) Again, I know airlines aren't in the business of putting people in danger, so I KNEW -- at least logically -- that this was not an issue, but anxiety is not a logical thing. So I texted my dad (the pilot), knowing he'd calm me down. Which he did. But he also said a commercial airline shouldn't be putting planes in the sky looking like that. Especially one that lost a passenger OUT A WINDOW recently. And that's really what concerned me, and why I'm writing this review. How does an airline allow a passenger to get sucked out a window, and then not make damn sure that all its windows on all its flights LOOK SAFE? My dad suggested I find one of the attendants, explain my anxiety, point out the busted windows, and ask (quietly -- not making a scene), if I'd be perfectly safe sitting next to them. So I did. And the response was NERVOUS SILENCE. Not what I was hoping for. So I (the one who's trying to to get some reassurance) then tried to break the tension by offering that my dad is a pilot and that he assured me that the outer windows were sealed, but that I was just checking for my own sense of well-being. At which point she blurted out that the tape was ""Just holding the shade closed."" When I pointed out that the front window had no tape, and was completely detached from the interior hull, she offered to move to the back of the plane. I explained that I'd spent $40 to feel safer at the FRONT of the plane, to which she responded, ""We'll take good care of you,"" and shooed me back toward my seat. (*Note: the plane was fully boarded, and the door was still open, so I wasn't holding up the boarding process or our ability to leave the gate.) I nervously went back to my seat, and had an understandably nervous (but thankfully uneventful) flight. To the attendant's credit, she offered me a complimentary cocktail, and threw me a few smiles during the flight, but that's not really the issue here. The issue is that given Southwest's recent history, busted windows are a really bad look. Especially in the front row of a plane. Couple that with the crumbs all over the floor, and the layer of dust on the bulkhead magazine holder, and it makes me want to avoid Southwest going forward. Which sucks because I've flown SW almost exclusively for many years, and have a ton of points. All that said... When I got to my hotel that night, the guy checking in next to me told me his Delta flight had an engine blow up IN AIR the same day, and after losing a ton of altitude really fast, had to make an emergency landing. So yeah, I'll take the busted windows I guess. But... Please clean up your act SW. You can do better.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
11401,Overall it was decent.,"My Spirit overall experience was decent, no issues. The flight was on time. However, the bag fees are too expensive. Please offer at least some water.",SpiritAir,trip_advisor,['NA']
11402,Trip to New Orleans,Flight was non stop. No delays or other issues flying. Was a great trip. Cabin personel were very nice.,JetBlue,trip_advisor,['Responsiveness']
11403,"Another perfect flight, despite virus fear","I have rarely had any issues with Southwest, and this trip was problem free other than being worried about catching the COVID19 on my late in the day flight. The plane was not full, as you might imagine. Is recommend flying early in the day, closest to the overnight sanitizing, to have less of a chance of catching the virus.",SouthWest,trip_advisor,['Responsiveness']
11404,Love this flight.  Reasonably priced.,"No frills, reasonably priced airline. Used to have a lot of delays, but recently has gotten so much better. Very convenient flight to Florida. Seats reasonably comfortable. Crew always nice. Only problem is trying to contact customer service. Best time is 6 am. After that, you can wait an hour or more. Just had to call recently to change a seat (couldn't do it online). Waited 45 minutes. Then the operator finally came on, and after I attempted to give her the confirmation #, she hung up on me. Next day, tried at 6 am. Did the seat change in 10 minutes. Also, I'm not crazy about their credit system which consists of ""vouchers"" and there doesn't seem to be any way to see how much is left on a voucher online. But other than that, am very pleased with Allegiant Air. (They could improve their purchase on board snacks_",Allegiant,trip_advisor,['Responsiveness']
11405,Excelent,Very satisfied and confortable and a very good Flight. Spirit was an excelente choice. I Will choice spirit again in the futuro.,SpiritAir,trip_advisor,['Responsiveness']
11406,Don't Do it...YOU'LL BE SORRY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,"I've flown millions of miles on airlines, but have NEVER seen anything like this one. My wife needed to fly out of East Germany, I mean Canada, because it's the only way to get to the US for Canadians. She was flying from Windsor to Toronto to Detroit. Should have been about 4 hours. Due to mechanical problems in Toronto, the flight was cancelled. Ok, no problem...s%&&t happens. The problem is that rather than get her on the first Delta flight from TO to Detroit in the morning, (a one hour flight), these monkeys would rather have her sit on planes all day, basically losing TWO DAYS because of their incompetence...not arriving in Detroit until 5PM the next evening (no Air Canada nonstops). Of course, what do you expect from the airline version of the Post Office? It's a monopoly, so they could care less. What a pathetic state of affairs. Southwest Alriines would put these jokers out of business in about 5 minutes. If you have any choices at all, don't do it...you'll be REALLY sorry!!! I don't care how cheap the fare is...you'll wish you hadn't bought it.",AirCanada,trip_advisor,['Reliability']
11407,Amazing Flight,"With everything that is going on at this time with COVID-19, I must say JFK airport and Delta airlines did everything within their power to make check-in go smoothly and the flight pleasant. I haven’t flew Delta in years, however they will be one of my top airlines to fly.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
11408,Pésima comida y servicio atropellado.,"La comida es francamente mala. No es que uno espere manjares exquisitos en los aviones, pero eso de que te sirvan como postre una golosina de empaque de plástico, deprime bastante. Aparte lo malo y pobre de lo que te sirven, está el problema de que el carrito de las bebidas y el que distribuye los alimentos avanzan a diferentes velocidades, y cuando llega el momento de pedir tu bebida, ya acabaste de comer hace rato, y si tuviste la precaución de masticar lo más lento posible, para que te toque la bebida cuando estás todavía en medio del almuerzo, te sirven, junto con lo que pediste (refresco, agua o vino) de una vez el café, para que ya no molestes, como quien dice. Ahora bien, tener en una sola charola tres vasos de líquidos diferentes (vino tinto, agua y café) se parece a un ejercicio de malabarismo digno de cualquier circo, y más en las charolas Avianca, que se caracterizan por el simpático fenómeno de que no se afianzan sobre las mesitas abatibles, sino que, como estas últimas permanecen ligeramente inclinadas, tienden a rodar sobre ellas. La solución que encontré a ese inconveniente fue depositar el vaso de agua y el café en el piso, junto a mis pies, mientras tomaba vino; luego tomar el vaso de agua en el piso y dejar el vino en el piso; por último dejar el agua en el piso y tomar el café sobre la mesita. Lo bueno de todo eso es que se hace ejercicio y eso ayuda a la digestión.",Avianca,trip_advisor,['Tangibles']
11409,Second cancellation in 2 weeks,These folks have lost their minds. I travel with Allegiant about 8X per year. Been no problem. Now I am getting notice that my flight is cancelled for the second time in 2 weeks. Refund and a voucher did not cover the $800 replacement ticket to Fort Lauderdale on June 2 and I am looking at trip to Orlando this a.m. which will be $1075. And you can't reach a human on their phone lines... Total crap service when something goes wrong.,Allegiant,trip_advisor,['Responsiveness']
11410,Not Bad,"Price was good, seats were good, paid to get assign seating, $14.00 a seat,flight was on time, Sanford airport was great, small ,easy to get around!",Allegiant,trip_advisor,['Tangibles']
11411,Unprofessional and rude staff at Pearson Airport,"It was a mistake to select Air Canada as our carrier for our honeymoon trip. We thought that it would be convenient to fly from London ON, to Paris France through Toronto Pearson. First, it came a big surprise to pay for check-in baggage as it was not explained or specified at time of the tickets purchase. Unfortunately, this not the worst part of our experience with your airline. In Air Canada app. that I installed on my phone for our trip details said that we would not need to pass through security again in Toronto for the connecting flight to London. However, to our surprise there was one and we carried products purchased at duty free Paris airport (purfume and alcohol) which were not in a sealed bag. We had around 40 min to board connecting flight to London. Air Canada staff sent us running through the airport from one desk to another with no one able to help us. We missed our flight due to staff incompetence, in addition staff wass so rude to us. We actually had a clerk tell us that she was ""done"", and this was the 5th person we were sent to. Each person kept telling us, you still have enough time, which we clearly didn't. Finally, after missing our flight we were sent to the ticketing booth. There was already a line. We took a number, as there was no one working the desk, only to sit for roughly an hour. Then when someone did come it was only one individual to serve a que of over 15 people. After waiting an hour and a half we left and booked a shuttle home at our own expense. When we asked to speak to a manager we were sent by one person to another desk to apparently ask that person to contact the manager. When we pointed out that there was no clerk at the counter they repeatedly told us to go an wait. We cannot express how upsetting this experience has been. The customer experience at Toronto was horrible. We know one thing, that we are going to select Air Canada only when no other carrier is available. If the Air Canada won't start listening and meeting customer expectations it will lose their business.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11412,horrible airline and customer service - Flight Cancelled no refund,"Absolutely horrible airline and customer service. I had flight problems, and a cancelation in April so Frontier provided me with a voucher to use on another flight. I used the voucher for a flight in June, which was also cancelled. After several hours on the phone, I was told that I would be re-issued my voucher to use at another time. Now here I am trying to book a flight, and I am told my flight vouchers have expired as they were originally issued in April, and I only have 90days to use them. Great scheme Frontier, and they wonder why customers are getting frustrated",FrontierAirlines,trip_advisor,['Responsiveness']
11413,App not letting me check in?,It’s 24 hours before my flight and check in has opened. I did not purchase a seat as I don’t mind where they seat me. But now it’s not letting me check in and I get an error message that says “unexpected error -my name- has no seat assigned. Go to counter to get a seat assign.” Is this normal? I was hoping I could check in and screen shot my ticket prior to getting to the airport tomorrow. Just trying to avoid setbacks and what not,FrontierAirlines,reddit,['Responsiveness']
11414,First Time . . . Last Time,"Two week trip to Scotland via Toronto. All flights ran late . . . 5 hours plus. Flight back from Edinburgh to Toronto was 6 hours late and caused us to miss our connection. Air Canada had more than 7 hours to prepare for 250+ passengers on our flight (80% of whom were missing connections). Were they ready? No. Did they tell us what to do to get re-booked? No. We were on our own. After getting help from airport workers (not Air Canada), we found customer service. Long lines (2+ hours) to get rebooked . . . on a flight in two days . . . and no hotel/meal vouchers. Incredibly bad experience; never again.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11415,Filthy plane!,"Incoming aircraft arrived late. Crew more interested in on time departure then making sure plane was fit for next flight as well as on time departure. Many seats had liquid spills in them, floors fithy with crackers, garbage etc. Gate crew came down jetway yelling to board quick so they could make on time departure. Not good. Dirtiest plane I've been on and I've been on allot. Come on Southwest, you should be better than this!",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
11416,Delayed and no announcement,"Original flight was scheduled at 11:10am for departure , waited until 12:00pm still no announcement of the reason of delay. Asked the staff why not announce the reason and the new boarding time, they said “I did!” Incredibly poor customer service.",AirCanada,trip_advisor,['Responsiveness']
11417,Better than I expected,"Prior to these flights, I have never flown commercial and I was terrified! I’m rating five stars because of the ease of the loading and unloading, security and the friendliness of the air staff. I was still terrified but in all honesty, if I had to deal with rude customer service, it would’ve only enhanced my anxiety.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11418,Thank you Francesco,I thank want to thank a very special person who help my mom today a lot . He made sure she get to the flight safely . His name is Francesco . So thank you again,JetBlue,trip_advisor,['Assurance']
11419,Can’t find flight attendants,We were three hours delayed waiting for flight attendants to arrive for flight. No explanation!!! Landed at 3am I am not taking night flights any more,JetBlue,trip_advisor,['Responsiveness']
11420,Great Trip!,From the time we left the cab going into the airport in Cancun to getting our bags at the end of our trip in Detroit every person along the way was extremely courteous and kind. The flight was on time and the smooth.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
11421,Bring your earbuds!,"Looks like there is no clear policy in Delta Air Line service during flights: some times they offer earbuds for free, but in some cases the sell them for different price.",Delta,trip_advisor,['Reliability']
11422,Excellence on the ground and in the sky 🌟,"Excellent service from check in to drop off at home! Excellent standard of customer service, yummy food and good entertainment package! Seating was very comfortable and chair reclined pretty much to a flat bed. Enough storage space too.. A complimentary toiletries bag packed with Bulgari products made for a happy traveller. A courtesy pickup and drop off service made my short work trip a great experience.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11423,Damaged luggage ,Has anyone delt with Air Canada regarding damaged luggage? I made the online claim as instructed by baggage office. Just wondering how long this process takes? Thanks,AirCanada,reddit,['Responsiveness']
11424,Good service,Had a wonderful and the service was good though the seats were a bit cramped. Will continue to use emirates,Emirates,trip_advisor,['Assurance']
11425,Frontier is a nightmare,Don't fly frontier unless you want to have a miserable experience. I have videos of people crying and cursing to them. We had to fly to a different destination and buy another ticket to go home. Terrible customer service,FrontierAirlines,trip_advisor,['Responsiveness']
11426,A Pior aérea que já vi. Para Nunca mais,"Não vou nem falar sobre o serviço a bordo que é uma droga mesmo e todos falam isso. O maior problema é que voce não consegue marcar o lugar pelo site, app ou por telefone. Quando liguei falaram que só poderia ser feito no balcão do check in. Cheguei cedo e ao fazer o check in já não tinha como mudar o assento que eles já tinham reservado para nós. As CADEIRAS não são reclináveis o espaço entre elas é horrível, não tem travesseiro e cobertor. O conforto para uma viagem de 3 horas e meia mais um de 5 horas e meia foi zero. Ponham uma coisa em mente não viagem por essa companhia.",Avianca,trip_advisor,['Tangibles']
11427,They check you carry on bags,"They over book carry on tickets so if you’re not first class, you need to check your carry on. Super annoying they lose luggage all the time",Delta,trip_advisor,['Reliability']
11428,THE BEST!,"The crew is always considerate and helpful. First two bags are free and if you have to cancel or change your flight, your fare is either refunded or applied to the change and there is no extra charge for changes. Also, if you need special assistance, they are very efficient. I travel alone and I wouldn't fly any other way!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11429,Not a Glitch,My husband & I flew with AIR Canada to Punta Cana this year. We had prebooked our seats for an additional charge and we also had to pay for one bag each. The room in the A320 was very good even for economy seats - row 23. Service was as expected. Flight was smooth. We will look to fly Air Canada next time.,AirCanada,trip_advisor,['Responsiveness']
11430,Hidden fees suck,At Phoenix we were 6-7 in line when check in line opened … got to counter (girl was not friendly ) wanted to charge us $50 dollars to print 2 suitcase tags ( push a button )so we got back in line as we had time to fix this behind 30-40 people … ( this girl was friendly ) but lack of instructions so frontier added to there list of hidden fees ..due to this I will not refer them or fly them again ..(this did not happen in Detroit so we were not expecting this .so long frontier !,FrontierAirlines,trip_advisor,['Responsiveness']
11431,Awful!,"My husband and I fly quite a bit, but our experience with Air Canada was awful! Flights were canceled or delayed without notification. The hotel they put us up in in Toronto was dirty. We spent over an hour waiting at the “help desk,” only to be told that we would have to wait until the next day for answers. I can honestly say that Air Canada has been the worst airline we have ever used.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
11432,Comfort Plus is the newest rip-off,"They've thrown another seat into Comfort Plus, so you're paying twice as much for an extra 3"" leg room, but are squished in, so the flight attendants are forever hitting you. Overnight 6 hour non-stop flight. No food, no service, no coffee in the morning. A big step below Greyhound comfort at 10 times the cost.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
11433,not much English spoken,"This time out of ten check-ins with different airlines in Brazil the Avianca check-in at Salvador had been the only one, which I didn't like. There were just two counters open for quite a few people, one for 'Check-In', one for 'Bag drop', but it got all mixed up in the end, with the ladies in charge, who didn't speak any English and were not particularly friendly, waiving over just wantonly somebody out of this and somebody of the other line. Once in the plane, a new airbus A320, we had to wait for about an hour, since the departure had been delayed. The information regarding the delay was given by the cockpit only in Portuguese. It was my only delay out of 11 flights on this Brazil tour of mine (not something though I will necessarily blame the airline for). During the flight a hot cheese and ham sandwich was served together with a choice of soft drinks or water. The plane flew faster, thus the delay on arrival was not as big as on arrival. On the other hand I then never had to wait as long for my luggage as this time.",Avianca,trip_advisor,['Responsiveness']
11434,Always satisfied,"Usually we fly out of Philadelphia airport and always Southwest if they have flights going where we are. This time we left out of Baltimore (BWI). It was such a breeze parking, getting a shuttle and through security. Both to and from flights were completely full with standbys. People just need to understand, someone has to sit in the middle and you might be separated from travel partners.",SouthWest,trip_advisor,['NA']
11435,Pathetic Company,PATHETIC company! They lied about giving me a $50 voucher but when I go apply it to my account it says it doesn’t have any value. They play games like put foreign people on the floor pretending they don’t understand. I wouldn’t recommend this pathetic company to anyone they’re a 0 star company. I’ll fly spirit before these aholes again.,FrontierAirlines,trip_advisor,['Responsiveness']
11436,Siempre puntual y con buena atención,"He viajado bastante con Avianca y me gusta mucho el servicio de esta aerolínea. Tal vez yo no sea tan exigente, pero me parece de buena calidad. La única mala experiencia fue en un viaje a Roatán, que de por si ya es largo con una escala en El Salvador, una vez nos cambiaron el vuelo de regreso, haciendo dos escalas: una en San Salvador y otra en Tegucigalpa, lo cual se hizo demasiado largo e ilógico para todos.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11437,Decent Flight,"Flight was on time. Service was minimal, but this was economy. Baggage arrived in a reasonable timeframe.",United,trip_advisor,['Reliability']
11438,Snack meals on Delta,I was surprised that Delta offered simple snack/meals on our flight. We opted for cheese and fruit - very nice. It was fresh and nicely packaged.,Delta,trip_advisor,['Responsiveness']
11439,Lost luggage for 3/4 of trip,"I have to say, I’m very disappointed in this airline. I fly a lot all over the world, and mishaps happen but many of the airlines are accommodating. I suppose in this instance, you get what you pay for with a budget airline. So we originally booked a flight for a cruise, but my mom had surgery and we had to cancel. Even with the insurance I still had to pay a $100 fee. Trying to book the cruise again they would fly us to Florida but not back. So we decided to go to Puerto Rico instead. Well, we could find a return flight but we had a 17 hour (over night) layover in Orlando. No biggie, we got a hotel room. Well, dually noted for next time they consider this a true layover and will not give you your bag back to recheck. So if this happens to you, be sure to pack a carry on. After all of our flights getting there were delayed we finally landed to find out my luggage was missing. Again, no biggie. Having my luggage lost is not a new thing, it happens, but it has never been for 4 days of a 6 day trip. They also would not give me a price for reimbursement, only that I’m not allowed to ‘go crazy’. I’m not sure what that means for someone who booked a budget airline in the first place. I’m also having a hard time submitting receipts. Each time I call them they send an email Im supposed to reply to, but when I do, I get an error message. Still waiting to figure this one out. Because it was 4 days of no clothes I bought a few items to get me through. I was already stuffed to the gills and couldn’t fit any of it in my return suitcase. Afraid they would stop me at the airport since they charge for EVERYTHING I called and asked if they would pay for a carry on so I could bring the items back. They told me no, the charges would apply. I was very pleasant up to this point, but this is when I finally got mad, it was kind of the final straw for me. Because of all the delays, we didn’t get to do our first days plans. I hate shopping, I am missing this female gene, so having to spend my vacation in stores trying to find swimwear to fit a size 8/10 in a size 2 surfing shop was not my idea of fun. On day 4 when I was notified my luggage would be there by 10 am I waited all day at the hotel watching the app they sent me only to have it tell me it would be there within the next hour...it arrived at 5pm! Another day of my vacation wasted instead of seeing the island because it said I needed to sign for it, which they did not do. They dropped it at reception and left. Reception didn’t even know who to call! So, making me pay close to $30 for a carry on bag I wouldn’t have had if it wasn’t for them losing my luggage in the first place was my undoing. So, lesson learned. I will never fly Frontier again. Obviously this review will probably not change a buyers mind on a budget, but just be aware so these things don’t happen to you if you book with them.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
11440,Military discount / valid ID,"Hello I have a domestic flight from Asheville (AVL) to Key West (EYW) booked for next month. It is actually for my grandfather (Army Vet in Korea) to celebrate his 91st birthday. I already paid for in cabin pet and a checked bag, but have now been told about the military perks where my bag and pet would be covered since I am family of the veteran who is also on my registration. As far as ID he does have his veteran ID but I wonder if it actually may be expired - he’s in no doubt a veteran lol service contribution doesn’t expire lol clearly but the ID may not be in fact current. Of course his real ID drivers license is up to date. My question is: will the allegiant gate agent give us grief over his ID if it’s expired? I talked on the phone to customer service and she explains they can refund me since I paid and didn’t know of this before, when we show proof of ID at the counter. I’m just hoping we wouldn’t be questioned - the man is literally turning 92 the following day of our travel - but I also wonder if I should go through the trouble of updating the ID to save this obstacle.",Allegiant,reddit,"['Responsiveness', 'Empathy']"
11441,Love JetBlue!,For the price the best Arline and service. Plenty of leg room. Slight attendants were great! Love JetBlue!,JetBlue,trip_advisor,['NA']
11442,CHEAPSKATE REFUND POLICY...MEANS NOTHING!,HORRIBLE CUSTOMER SERVICE AND TICKET NOT WORTH ANYTHING. THEY MADE A MISTAKE AND GAVE US SOME ODD $125 BACK TO SPEND. AND THE THE ONLY PRTION THAT YOU CAN SPEND IT ON IS THE VALUE OF THE TICKET WHICH IS LESS THAN ONE CENT. THE REST ARE TAXES! CHEAP CHEAP CHEAP. DECEITFUL!,SpiritAir,trip_advisor,['Assurance']
11443,If you are taking a single direct flight by all means,"First flight was delayed, missed connection, was rebooked into another flight. Up to here all good, but they were clueless about how to trace luggage, retag, how to do both subsequent flights. Conclusion our first flight ok, second flight ok, but our third flight had been scheduled with a 26 instead of 2 hour layover because (seemingly) the person do it was not competent enough to figure out time differences. Luggage was spread over 3 countries, but eventually made it. Would I use them again? Yes, but only if I was flying non stop to a single destination. More than that and they get confused. On the plane staff are lovely, food nothing to write home about, but quite ok.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
11444,Worst experience,"We were supposed to fly back home from New York to Dallas. They canceled our flight with no other option but to reschedule 2 days later. No one was able to help. We had to get two more nights in a hotel, rent a car, pay for food for those two days. The day that we are finally supposed to leave they have delayed our flight 3 times already. First we were supposed to leave at 3pm, got delayed to 4ish, then 5:30pm, now 6:30pm. The only response we get from southwest employees is that they can’t help us. Hopefully, they won’t delay the flight any more. This is getting extremely frustrating",SouthWest,trip_advisor,['Responsiveness']
11445,TOO MANY FEES VERY DISAPPOINTED,Too many baggage fees… DO NOT waste your money on priority boarding. Weight on bags 40lbs. Carry on could be placed in the back of the plane. Purchased large seats and priority boarding and was placed in ZONE ????,FrontierAirlines,trip_advisor,['Responsiveness']
11446,All in all better than United,"We remained loyal to United, no matter the delays, cancellations, rude employees, dirty cabins, etc. This was our first time using Delta, and how refreshing! Completely different scene here. Although the check in and gate crew were not really friendly, nor were they dressed professionally, (since when is a backward baseball cap, and sweats acceptable?), boarding in Harrisburg was well organized and orderly, by groups. No ""General Boarding"", like some United flights. The flight crew made sure to welcome everyone, and help everybody get settled. We departed, and arrived on time. The plane again was spotless. As I always sit by the window, I have often seen smeared, dirty windows. On all four of our Delta flights, the windows looked like they just had been cleaned. Could not even find a fingerprint. Our seats were comfortable, and we had a good flight.",Delta,trip_advisor,['NA']
11447,NO CUSTOMER SERVICE,"Worst Experience Ever. We were flying with 3 families for a skiing vacation. All three families purchased tickets and arrived at the airport over two hours in advance. Frontier overbooked the flight and one of the families was not allowed on the plane. This was on a Friday. Frontiers solution was to put them on their Monday flight. What a joke, are you kidding me? The family had already paid for a rental car, ski lessons, ski equipment that will not be refunded. In addition they were splitting the house with the other two families. Not to mention their little girl had never flown or seen snow. To say she was upset was an understatement. Frontier made no attempt to put the family on another carrier. Nor did they offer any credit for other people to get off the plane. I have reached out to upper management with no response.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
11448,Adequate,"What you get with JetBlue is a seat (a decent one), a small snack (a small bag of chips) and some water. Blankets and headphones are for a fee. Both out planes (an A321 going out and an A320 coming back) had entertainment screens with some movies. The audio jack is standard so most headphones work (except of course ones from the current iPhone). Our flight was delayed because of the weather; they were very good sending me updates by email.",JetBlue,trip_advisor,['Responsiveness']
11449,JetBlue - Buffalo to Fort Lauderdale and Return,Good Service in Buffalo and on Flight. Problems with on line booking not recognizing 1 bag allowance when checking in on line. Good Service in Buffalo to resolve baggage issue. Poor service in Fort Lauderdale showing no concern or interest in helping.,JetBlue,trip_advisor,['Responsiveness']
11450,what is frontiers email syntax,"so first.last@flyfrontier would make sense but it seems I am unable to contact any person within the frontier organization using that syntax. they use outlook to host their mail and I get a access denied, 550, and user unknown bounce back all in one response from outlook mail services for any first.last@flyfrontier I know southwest actually uses @wnco.com for corporate email as opposed to @southwest.com. I am beginning to believe that frontier has an alternative domain for corporate email exchange was well",FrontierAirlines,reddit,['Responsiveness']
11451,Sucked,"Worst travel experience ever. Morning of our flight got a text from Frontier that flight was delayed. Went to check status online and it said on time. Rushed to the airport and it's still saying on time. Literally ran to the gate, which said on time, relieved to made it and flight boarded an hour later. Same exact thing happened on return flight. Stressful and ruined our weekend!! Don't do it!!!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
11452,A bit late,"The plane was clean and the service fine, but we arrived about a half hour late which caused additional delay as we missed our original Tri-Rail train connection and had to wait at the Tri-Rail station an additional hour.",SouthWest,trip_advisor,['Reliability']
11453,Southwest Airlines,"On schedule, boarding no problems even though you are not designated a seat. Relaxed staff, no complaints.",SouthWest,trip_advisor,['Responsiveness']
11454,Horrible,"After fighting with both the app and the website we booked our 2 tickets for 146.78$, 2 checked bags for 92$, our 2 carry on bags for 102$, and picked our seats together for 44$! An absolute racket. The checked bag didn’t show up on our boarding pass and when getting to the airport we showed the confirmation from the app, but they did not accept and we paid another 120$ for the two checked bags. Our flight which was supposed to board at 11:14pm only started boarding at 11:51pm. Never again. We only did this because it was the only option.",SpiritAir,trip_advisor,['Responsiveness']
11455,I know the prices are tempting!,"But it’s not worth it. Don’t do it. Learn from my loss. I got the standard email one day before allowing me to check in online, which I did. I downloaded something with a scan code that *looked* just like a boarding pass, with a CR code. No reason to stop at the counter, as I had no bags to check and had already checked in. Went to straight to security. The TSA agent told me it was not a boarding pass. What? So I had to run to the check-in. They told me I was not allowed to check in online because I was flying internationally and they had to verify my documents. Then why did you send me an email saying “check-in online now”? Worse, now it was less than an hour before the flight, so I’d missed the cut-off. No more flights today, so they put me on one tomorrow, charging a $99 change fee. The supervisor refused to waive it or even let me try to catch the flight. I truly feel like this company is built on luring you in with low prices and then scamming you in various ways to take your money. Stay away.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11456,Worst policies ever! Cancelled flight because no staff flight attendants available.,"Made my family of 5 miss a full day of vacation in Hawaii! Flight left late, but we had 9 minutes to get the gate before boarding ended. Ran across Atlanta gates from E to A, made it to the gate which was still boarding. Told as they scanned our tickets, they gave our tickets away because we weren’t there 10 minutes before boarding!!! So our bags were on their way to Maui and we weren’t. Booked after 4 hours for the NEXT DAY. Flying not to LAX, but to Seattle adding another extra hour to our flight. This is the second time in 3 months this has happened. So far we have lost a total of 4 vacation days, 4 paid condo days, a rental car, our luggage. We made them pay for our motel this time and food vouchers. My husband is a diamond member. Poor, poor poor business policies, horrible employees at ticket desks. I’m done with you DELTA. Your a joke.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
11457,Flying during virus outbreak,Really it’s an airplane can you not provide hand sanitizers or wipes. Would rather be greeted with a Lysol wipe than “welcome aboard have a good flight” kudos to all the passengers just about everyone brought their own wipes and sanitized their areas. Tip be careful when you accept a beverage sometimes flight attendants hand you the beverage with their hand over the top of the glass maybe they should wear gloves. Aircanada should take tips from Costco they seem to have every area covered when it comes to prevention,AirCanada,trip_advisor,['Responsiveness']
11458,Excelent airplane,Always a excellent experience with this airline. Until now I never has any delay in my trips. the personal very attentive and profesional,JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11459,Ripped off,I originally payed for this flight (Brisbane to Vancouver) ( Toronto - Vancouver - Brisbane) costing $3182.38. The first time I booked the transaction said that it was unsuccessful so I did it again. PayPal then charged me twice. Then I contacted PayPal and air Canada and was refunded one of the booking. Then two weeks later air Canada refunded the other booking and I was left without any flights. I went to book only to find that the payment would be $3500+. I contacted air Canada and was given a discount code to use. could not use the discount code on multi city flights so change my plans to fly (Brisbane to Vancouver) (Vancouver to Brisbane). Using this discount code was $2800 dollars. if I add the flight from Toronto it is another $800 adding up to $3600. this is $500 more than the original flight What a rip off,AirCanada,trip_advisor,['Responsiveness']
11460,Terrible fees and staff,"It was terrible. Aside from me having to check my very small backpack, the worst part was by far the flight attendants that were all gathered at the front of aisle chatting and laughing the entire flight, some of them were even sitting down in the empty passenger seats! Also kept the kitchen light on even though the rest of the plane lights were off. It was shining right in my face! This would be bad enough in day hours but it was nearly 9pm at night! I was exhausted but couldnt sleep at all. I have never seen such unprofessional staff from an airline, I was shocked. I would never fly this airline again its the absolute worst.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11461,Great experience,Ground crew in GR was a bit grumpy. This may have been die to last minute gate chance because pilot pulled into Frontier spot... Oh well. Nice flight with friendly crew.,Allegiant,trip_advisor,['NA']
11462,Adorei!!!,"Primeira vez voando de avianca, fiquei impressionada, para irmos fomos na classe econômica, televisão com séries e filmes fiquei impressionada. Na volta viemos na 1º classe, só o fato do banco deitar 100% foi inacreditável, poder descansar de verdade em uma viagem de 7 horas foi maravilhoso!",Avianca,trip_advisor,['Assurance']
11463,The in flight service was horrible ,Our lead flight attendant went to the back of the plane to eat her dinner only served 1 round of beverages she told me it wasn’t her job to serve she was there for our safety I don’t know how safe we were she didn’t come back for a hour we paid extra for the front seats thinking we’d get better service but I guess spirit airlines has their own policy of safety we’ll never fly with them again it was flight 1055 from Cancun to Austin her name was leigh the lead flight attendant that did even know which declaration paper to hand out do not recommend this airline,SpiritAir,trip_advisor,['Assurance']
11464,Saw this one in Phoenix last night. ,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['NA']
11465,On time and good service,flight are always nearly full but still good service and on time. Can't ask for more. Easy time with bags and they fly free.,SouthWest,trip_advisor,['Responsiveness']
11466,nashville trip,"seats are tight, little choice of snack and drinks, wait time at terminals was ok but could have had more kiosks open at the busy time",United,trip_advisor,['Tangibles']
11467,good service and flight,decent first class service. wheelchair assitance got us lost and left us at the wrong gate for over 2 hours. good thing we were ealy. the flight itself was pretty good,Delta,trip_advisor,['Responsiveness']
11468,The 5 hours delay was normal for the crew,"The flight was delayed for 5 hours, without a clear explanation from the airline, and additionally to the initial delay we had to wait for more than hour to get down from the plane at the arrive, at total more than 6 and half ahours late on arrive",Avianca,trip_advisor,['Responsiveness']
11469,3 Week Road Trip Out West,JetBlue is amazing!!! While I was on a 3 week vacation road tripping out west I was able to get a round trip airfare of $120 from Colorado to Vegas!! And JB was awesome!!!,JetBlue,trip_advisor,['NA']
11470,Poor business class service!,"I've been a long time United frequent flier member and have traveled in business class on many airlines. United Polaris was one of my favorites, but after this recent flight, I do bot recommend it. Pros: Their flat bed was comfortable. Cons: Very poor service. No printed menu. The flight came with a paper print out, pointed to the main meal choices snd asked us to pick our 2 choices. For the second meal, we were asked, "" Vegetarian or non vegetarian?"" Felt like economy class! No beverage service with meal. Just asked before main meal. No nuts in a warm bowl. No mention of snacks for the 26 hr meal. Only on asking, did they tell you of a couple of basic options. Not once did they make us feel like a valued customer - and to me that was the worst! Do yourself a favor, and pick another airline.",United,trip_advisor,['Assurance']
11471,Never fly Canada air,We were taking a vacation in Rome and we made it to Toronto on our way back and we were going to have to rush to our other flight to St. Louis which they had to change so we now had no time to get to our connecting flight. When we finally had cell service we got an email that our connecting flight had been cancelled and rescheduled for 2 days later. We have things to get back to! We had also been on the phone for 2 hours before our flight to try to help our connecting flight so we wouldn’t miss it but they couldn’t help us because they didn’t know what to do. Before we got on the flight from Rome to Toronto we had to wait in a very long line to check our bags where the computers were not working and we almost missed that flight which we arrived 2 1/2 hours early for. I suggest you do not use Canada air. My family now has to stay in Toronto for 2 extra days in a hotel which we were not expecting money wise. If I could give it a zero rating I would.,AirCanada,trip_advisor,['Responsiveness']
11472,Left earlier than we expected,"Flight was delayed due to complications in the cockpit, the attendants told us our flight wouldnt be able to leave for a few hours. But they were constantly wotking to resolve the issue and get us on a plane, and they did. So we ended up leaving almost on time, which i really appreciate!",SpiritAir,trip_advisor,['Responsiveness']
11473,Don’t fly Spirit Skies!,"Warning: worst. carrier. ever. Booked b/c price. Sure there were warnings, but could Spirit be that bad? YES. And then some. Bait & switch pricing, nickel & dime fees. Flight delays, gate changes, delayed baggage claim. Yes all that too. And the customer service: they don’t give a hoot. I truly believe they despise their customers based upon how I was treated by multiple agents, and by observing how other customers were treated. Spend a little more (trust me by the time you pay fees like baggage fee and then the baggage service fee) are added you’ll end up paying the same as more legitimate carriers.",SpiritAir,trip_advisor,['Responsiveness']
11474,Expected much more from a big airline,We flew from Dublin on a Boeing 757-200 which was very run down. The seat in front of me had a piece of metal sticking out at my knee level from the pocket area. I had to coerce it back into place so it wouldn’t push against my knee through the flight. The return flight was a much more modern plane with great legroom. The downside overall were the attitudes of stewards (bar one who was lovely) they just seemed grumpy. The main meal was inedible and it was a night flight and no staff came to ensure blinds were shut (which has happened on every night flight I’ve taken over the years) meaning after a couple of hours travelling the sun was beaming through windows by the inconsiderate passengers who’d left them open. I didn’t feel I wanted to risk the wrath of the wrong air steward by calling to ask for it closing. I will say that the UA check in area at Newark is amazing and really efficient and other airlines could take a leaf from UA on how to do this.,United,trip_advisor,"['Tangibles', 'Assurance']"
11475,Experiencia Unica,"Una excelente atención y con alimentos incluidos vuelos supereconomicos, no cobran la maleta de carga ni la maleta de mano, cobro transparente",Avianca,trip_advisor,['Assurance']
11476,Layover to Cancelation,"After a 8 day cruise, just wanted to get home. Sunday flight out was supposed to leave at 3:55pm. Flight delayed til 6pm, moved again to 7:05pm, until finally being canceled. Frontier's next flight out was Tuesday at 3:55pm. No vouchers for accommodations or food. Had to get hotel for 2 nights, plus 2 days of missed work. Tuesdays flight was then delayed an hour. Not the most comfortable seats on plain and no movies. Would not reccomend Frontier Airlines.",FrontierAirlines,trip_advisor,['Reliability']
11477,I didn't fly.,I thought I found a pretty good deal going from Reno to Las Vegas. It was $57 each way. Not bad right? If you want a carry on it is an extra $20. If you need to check a bag it is an extra $25. You literally have to pay an extra $9 to $20 to get a seat. What kind of airline ticket doesn't include a seat? No thanks. I'll just stand.,Allegiant,trip_advisor,['Responsiveness']
11478,Ghetto and unprofessional,"This os the most ghetto unprofessional group of agents that you will ever encounter. Gate D3 on 3/14/24 at 2:01 PM flight to be specific. We arrived to the airport an hour and a half for our flight. Went through TSA ( ridiculous long line ) Got hung up due to laptop and music equipment. Literally raced to the gate. Made it by 1:45 and there was no one at the counter working. Two female workers were sitting on their butts and refused to assist us with boarding the plan. In fact they laughed at us. Finally a lady came out 20 mins later and was no help, plane didn’t even leave til after 2:30. Just hateful terrible ghetto ignorant employees and they should be ashamed of how they treat customers. This airline reminds me of soul plane but not as nice. We ended up driving and we are trying to get our money back. I think it may have been for the best if the counter help acts that way i can imagine how the pilot would be acting. No other flights offered to get there reasonably. Just a terrible ghetto mess with employees that lack basic customer service skills and have no empathy.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
11479,Long flight made tolerable.,Worthwhile upgrade to premium economy for the 14 plus hour flight. Should have done it both directions!!,AirCanada,trip_advisor,['Tangibles']
11480,Code share choice,Lufthansa codeshares with United on this Non-stop flight. Check your preferred flight times and choose Lufthansa operated rather United operated planes. Lufthansa offers a much better customer service experience. Also in FRA LH staff were extremely knowledgeable and helpful in arranging an alternate flight,United,trip_advisor,['Assurance']
11481,Top notch business class experience!,"My wife and I had an outstanding flying experience in business class on a trip to Oman and The United Arab Emirates from JFK Airport. With the fast changing Covid protocols we had a slight hiccup at check in, but it was remedied by a very professional staff and we were on our way to the Business Lounge following a painless security screening with TSA pre-check. The Emirates Business Lounge is very spacious and was pretty empty when we arrived on a Sunday morning. The lounge was very clean and the staff very attentive. There was a nice offering of breakfast foods, including chicken sausage, potatoes, salads, bean dishes and a variety of baked goods. One of the best features of the Business Lounge is that business class passengers can board directly from the lounge. Once onboard, my wife and I had seats in one of the two seat configurations located in the odd rows which is perfect for couples. The two seat configuration in the even rows provide more privacy. The service started right away—juice or champagne; mattress installed with blanket and pillow. Each seat came with a couple of bottles of still water, a bottle of Perrier, a can of Pepsi and a can of 7up. Nuts were provided and lunch orders were taken. The flight crew was friendly and accommodating. The food on the flight was quite good. I wanted to get an early start on the traditional dishes I would be enjoying so I had the traditional Arabic mezze and prawn machbous for lunch. A couple of hours before landing, breakfast orders were taken and served very efficiently. I had the scrambled eggs with chives that was accompanied by chicken sausage, hash browns and mushrooms. Our return flight was just as outstanding with delicious food and excellent service. Both flights included Bvlgari amenity kits for men and women. The kits were lovely, durable, attractive cases that included dental kits, lotion, fragrances (cologne for men, perfume for women), deodorant, lip balm, tissues and in the men’s kit, shaving cream and a razor. Flying in Emirates Business Class makes a 13-14 hour flight go very quickly. Noise cancelling headphones are provided for the flight and there is a generous offering of entertainment on the ICE system. The lay flat seats were very comfortable and I was able to sleep well during the flight. As someone who has flown in Emirates economy class (and found it to be far superior to virtually all of its competitors world-wide) I have a great appreciation for the quality of their business class and similarly find their business class outshines the majority of its competitors world-wide. When possible, Emirates will be my airline of choice.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
11482,Don't Subject yourself,"First of all we got to the airport 3 1/2 hours early to get our bag checked in and to our gate without rushing due to me having arthritis I don't need a wheelchair, but I like to give myself extra time. The counter didn't open until 2 hours before takeoff. I asked around if I could check my bag at the gate and was told no and that low budget airlines usually do that with opening 2hrs before. So then you only have 1.5 hrs til boarding. The crowd seemed drunk and loud on the plane. PAX kept getting up to use the lavatory to the point of blocking the walkway and we couldn't take off until everyone had sat down. Ever try to tell a drunk person what to do, yes that's how it was. We sat down and I'm not thin but have never had a problem sitting in airplane seats. Until now. Small seats and the arm doesn't even go up for a little more room. The table trays come out of the arm so for me I couldn't use it. Most disgusting part was the gum under my one arm of my seat. It was the worse flight I've ever taken. They weren't that much cheaper than the others. I didn't even know Frontier was low budget but I do know I will never fly on Frontier again. The Pilots did get us home safe so I'm grateful for that.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Tangibles']"
11483,"Flight to Portsmouth, NH","I like Allegiant because the flights are non-stop and they use smaller airports, which are easier to navigate. That makes parking and pickup a breeze. I am a large woman and I found the seats to be comfortable. We were flying in an MD-80. I was sitting in the aisle seat. Most of the flights are booked solid so be prepared to gate check any bags that don't fit in the overhead bin. Yes, the basic flight is inexpensive and then you are charged for bags, food (including water and snacks), seats with extra legroom and priority boarding. I am a low maintenance passenger. I pack in a bag that is airline compliant for the overhead bin and pay for the bag ""At Booking"" time to save money. My ""free"" tote fits under the seat in front of me and is large enough to carry my laptop, tablet, handbag and a snack or lunch. I simply walk on and off the plane. When leaving from Sanford, FL, leave plenty of time to park and walk to your terminal or take the shuttle. When leaving from Portsmouth, NH, the departure desk opens EXACTLY 2 hours before the plane departs. No need to get there in advance because you will just stand in line waiting. Everyone waits downstairs and it looks like you will have to use a staircase to board the plane but you don't. When the flight is announced, everyone goes up one level to board. For disabled people, there is an elevator. All others will be walking a flight of stairs. I am a frequent flyer from Sanford, FL to Portsmouth, NH and Grand Rapids, MI.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
11484,Poor,There is little I can say about this flight that was Good. Movie choice was okay. Food was aweful. Literally the worst plane food ever. The cabin crew in economy were grumpy and miserable. Seats were okay and were the reason this is 2 not 1. Flight was on time as well.,United,trip_advisor,"['Tangibles', 'Assurance']"
11485,Terrible bag policy,"Terrible , ripoff. A racket. I’ll never fly this garbage airline again. They have found a way to pull a bat end switch on customers. First after buying a direct flight, they cancelled it and only offered all day and multi connection alternatives. We had to fly a day later. Then they charged my 400 for a family of 4 of carryons that fit perfectly fine on our way down. Never flying this again. It’s a terrible experience you end up paying more for compared to competition.",FrontierAirlines,trip_advisor,['Responsiveness']
11486,There should be a zero rating for this company,"This company has not clue about customer service. Lost bag, Customer service line is horrible. Wish we knew this before we booked ... we now have a traveler stuck in a foreign country without their bag, and calling baggage services goes like this: 1) dial number, 2) wait on hold for at least an hour, 3) talk to someone highly unintelligible and have them tell you to wait on hold while they research it, 4) have them drop the line when they put you on hold, 5) rinse and repeat. Simply horrible. How do companies feel that this is a great customer service solution? Ah well, Rousseau and his team made $25 M in compensation last year - all is good",AirCanada,trip_advisor,['Responsiveness']
11487,Viagem agradável.,"Principal destaque foi a pontualidade da Empresa tanto em S.P. na partida, como em Fortaleza..Vôo tranquilo.. Lanche regular na ida, porém , na volta, foi servido um sanduiche com água! Achei estranho!",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
11488,"Straight forward, Friendly Service","Always have good flights from South West. I like the 50 lbs per bag, 2 bags allowed free policy. Staff is always friendly",SouthWest,trip_advisor,['Assurance']
11489,Great experience,This airline is very clean and everyone is very helpful. You cant beat the fare prices. This is my second time to try the airline and I have been extremely pleased.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
11490,All four flights on time on my trip (MSP-FLL with Atlanta as layover),"I was nervous about taking spirit airlines because of all the horrible stories I heard about its delays and last-minute cancellations, especially given I had connected flights with very short layover. However, ALL of my flights were right on time and the crew was all super nice!",SpiritAir,trip_advisor,['Reliability']
11491,Worst trip ever (worse then C130 into Iraq),Flight cancelled two hour before we left so we had checked out of room and was driving to airport. Then new flight arrive 6 hours later no food pass no priority seat no sorry. Now arriving at 1:30 am cannot have family pick me up so now i get to uber. And seat bingo is stupid fly delta at least you know where you sit when you sign up.,SouthWest,trip_advisor,['Responsiveness']
11492,DELTA AIRLINES FLIGHT SYD AUSTRALIA TO LAX PREMIUM ECONOMY,"I Booked premium economy as i am 6ft tall and needed the room. I was very impressed with the amount of legroom i had. I could cross my legs and my foot just touch the back of the seat in front of me. The TV screens were big and could be moved up or down when the passenger in front put their seat back. Food was pretty good, and they continually came through the cabin offering water during the flight. The seats are wide and comfy, the only fault is you cannot lift up the arm rest between chairs. The other issue was my ticket said ""Sky Priority Passenger"" which i was told bumped me to an express lane for checking in bags etc. This wasn't the case i was told to stand in with the main cabin passenger. Overall i would definitely fly with them again!! My experience was pleasurable and stress free!",Delta,trip_advisor,"['Tangibles', 'Assurance']"
11493,"Leg room -perfect, flight delay","I always love to fly JetBlue due to wider leg room, gives me enough space to move my legs for long flights & used to be prompt with flight schedule, however, this recent flight got delayed for 2 hours, @ least we're given free water & chips while waiting but coming back was another 3 hours delay with NOTHING, nada @ all. Pick up from airport had to be rearranged & got home finally to our beds around 0400am. Exhausting !",JetBlue,trip_advisor,['Responsiveness']
11494,Best Airline,"As always, a first class service. Always choose Emirates whenever possible. Travelled hundreds of times with them in the last 10-11 years, and have never had anything to complain about.",Emirates,trip_advisor,['Assurance']
11495,YVR to MELB direct,"It is fantastic having a direct flight between Australia and Canada. It has been a wonderful addition that Air Canada have done for the past year. Makes travel options to Canada much better, The airline is great. Had a little trouble with change of flight online, but the telephone customer service representatives were wonderful and changed the flight easily and were very understanding. The flight itself was great. This time around had three seats to myself. maybe due to flying on halloween. Despite that, the legroom and space is fine. Could be more. But it is lot better than some. Food and entertainment were great. and fight attendants were very accommodating and welcoming.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
11496,Great Airlines,"Friendly staff. We met the pilots beforehand - very nice. Seats were comfortable, plenty of legroom. Unbelievable fares!! They do charge for everything extra, including soft drinks on the flight, but well worth it. Both flighs were on time.",SpiritAir,trip_advisor,['Assurance']
11497,SJO to FLL via Southwest,I frequently fly his route and back. To Ft Lauderdale is $122. My return flight to SJO is $98. Included is two free check in bags. And the real big advantage is I can change or cancel my flights without penalty right up until time of departure. Also with boarding you simply choose any available seat when boarding. And that by grouping. You can pay a small fee for Priority Boarding. But I have never had a problem in getting an aisle seat,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11498,Do you use flight flex? Aka free,Curious if you use it. And if there's anything that closer to other airlines which let you cancel and you get a voucher for the price. It's a 3 person trip for $313 and the flight flex is $35pp so $105 (1/3rd more). I added bags for $120 r/t price and may pay to get us seated together (guessing they don't try to keep families together). But that doesn't affect the flex price. Just painting the full picture,Spirit,reddit,['Responsiveness']
11499,Awful. Unacceptable!!!,"Please run from this Airline. They are the worst. They made my Anniversary a nightmare. This is the second time we have had issues. Please do not book with them. You will thank me later. Delays, canceled flights in December 2022 and now facing same issue in June 2023.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
11500,Really Uncomfortable Seat (1A),"I must must compliment United on the remarkable uncomfortable seat at 1A in First Class. I'm still suffering the consequences of that 5-hour ordeal. Even better, the cabin crew was aware of the seat's shortcomings. $2,200 just doesn't buy much anymore. Anyone have American's number?",United,trip_advisor,"['Tangibles', 'Assurance']"
11501,Delated on schedule.,"We were disappointed with their on-time performance. At Sydney, the plane was late on arrival on their previous flight. So our departure was late for an hour. We thought it could catch up the lost time, because we need to transfer at Vancouver. When we got to Vancouver, went to the gate for our San Francisco flight, it won't let us board the plane, because our baggages has not been transferred to the SF flight. We have to wait for another 5 hours for the next flight. It was exhausting...",AirCanada,trip_advisor,['Reliability']
11502,Heather takes Control,"On Friday, the 27th of September, I had business in SoCal Traveled from Oakland to Burbank Flight 1585 The flight attendant, Heather was thrown every annoying passenger behavior in the book... The woman behind me had her large carry on at her feet. Heather asked her to put in the overhead and the woman explained that it was Okay because she only had one bag...after reasoning with the passenger, Heather got her to move her bag. It was a full flight and there was no overhead storage. Heather removed her personal luggage to make room (problem solved). The passenger next to me was on the phone - loudly, of course - and he was asked to end the call as we were pushing off. Heather stood there and starred him down. Eventually, he ended his call. The woman in front of me must have purchased two seats because it was necessary. Before the flight, she requested some sort of tea that may have a ""digestive effect"" and wasn't sure if she could fit into the lavatory. Heather said, ""We will not be serving you that then"" As the flight progressed, Heather was in full control of the cabin. She gave genuine smiles to everyone she regarded. Nice job, Heather !! I hope to see you on my next flight.",SouthWest,trip_advisor,['Responsiveness']
11503,Emirates is love ❤️❤️,I had return flight from Delhi to Dubai via Emirates on day before yesterday and it was fun. Emirates is a true Class and of course in my top priority Airline for my next trip soon. Love Emirates ❤️,Emirates,trip_advisor,['Assurance']
11504,Worst customer service!! Unreasonable charge!!,"Don’t expect any customer service from them!! They don’t know how to serve customer!! But they know how to charge their customers!! I always book with air Canada, because of their customer service was excellent before. In June 2022, I booked air tickets for myself and my mom flying to Hong Kong in December 2022. When I booked the tickets on air Canada website, I was not told that there will be charge for seat change. I chose the seats I want at no charge and paid the tickets and got confirmation from air canada. Couple days ago, I was notified that they changed my seats without my authorization. The seats they gave me are not close to my dad’s seat, so I tried to change our seats to the row before or behind my dad’s seat on air canada website, but I am required to pay extra $12 for each to ticket. That is totally not fair to have us pay extra money to change the seats back to the ones we originally booked, because they changed our seats without our authorization first! Then I tried to call air canada hotline 887-247-2262 for several times! I was not able to reach their rep at all!! Every time I call them, the calls were always disconnected with no reason after I waited for half hour or more on the line!! I tried to email them, and the rep said I have to call the stupid hotline 888-247-2262!! $12 is not a big amount, but that is something related to my principle!!",AirCanada,trip_advisor,['Responsiveness']
11505,Gradually Getting Better for International Flights,The flight was on time and uneventful which meets expectations. The food is getting better on international flights (forget discussions about domestic flights) and is nearly on par with other European rivals. I booked through Lufthansa but was a United flight.,United,trip_advisor,['NA']
11506,non stop to Las Vegas,Great Great price non stop on schedule perfectly satisfied and the price gave us more $ to do other things we love to do,Allegiant,trip_advisor,['NA']
11507,The gate agent was rude to my 14 year old and I.,We were boarding and rhe lady taking tickets on Flt 2183 was so rude. She asked my daughter in a snotty attitude to throw away her drink and she did. I joked to my daughter that we would get another soda in NY and the lady rudely interrupted and said ugh. I just could not tell what was in the cup.... The tone and the way she said it was nasty. My daughter even looked at me like what is her problem....,SouthWest,trip_advisor,['Responsiveness']
11508,Unable to upgrade,"I searched the sub, so sorry if this is a repeat. I am booked Economy, not Basic Economy. Three segments are H class and one is S. When I attempt to upgrade to Premium or First is tells me not available. But I did have the option immediately after I initially booked. Does my ticket not allow for an upgrade for some reason?",UnitedAir,reddit,['Assurance']
11509,Name should be ConAir,"Be very careful with Allegiant. It's NOT as good as it sounds. Here is the catch... If you are an Allegiant member and you take out an Allegiant Master Card here is the deal/catch! They state “If you book your travel with their agents, and book a hotel for 4 days or rental car for 7 days, you will be entitled to a BOGO for the airfare.” HOWEVER, the “buy one get one free” applies ONLY to the airfare - excludes the taxes and other surcharges. Typically that is half the cost of the ticket. So it is not so hot. Now the rental car... On the surface, the deal looks great but when you return the car, it does NOT included the taxes either. When I returned the car 7/7/2019, I go an additional charge (my rental car was for 10 days) of $175 for all the taxes and other related airport fees on rental cars. Who does this? when you rent cars direct you get an all inclusive price. We flew out of FLINT and left our car in “long term parking” as we thought this was $32 a week. As of November, 2018, it is now $8.00 a day. NO DEAL any longer. If you from the Detroit area, fly DTW. - If you still want to fly Allegiant, just book the airfare. The Allegiant card gets you priority bording and one free drink. Rent your car separate. Their seats on the plane do NOT recline. No entertainment and you pay for water, coffee, your seats and bags you either carry on or check. Good luck. Hope this is helpful. Pat",Allegiant,trip_advisor,['Responsiveness']
11510,Terrible service,"Won't fly frontier ever again. The staff is rude and incompetent. Don't waste your time with customer service, they won't help you.",FrontierAirlines,trip_advisor,['Responsiveness']
11511,Great Flight,"We left on time, arrived 2 minutes early. The flight crew was pleasant, went out of their way to make you happy and comfortable.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11512,Flight cancelled — 1week next available,"Return flight was cancelled on Friday 2/22 ... Allegiant only flies this route Mon & Fri ... Monday was full, so next available flight was Friday 3/1 We rented a car, and drove home",Allegiant,trip_advisor,['Reliability']
11513,I love this airline so much I made a trip advisor account to review it,"I'm a broke college student and I had booked a flight to go see my boyfriend. I should have checked the dates before hand, but I didn't, and it turned out to be the weekend of sorority rush which I had to be at! I immediately panicked that I had just lost the chance to see my boyfriend AND 300 SOME DOLLARS. However, Southwest is a real one and has the most navigate-able website and I was easily able to just switch my flight to the next weekend WITH NO CHANGE FEES. All I had to do was pay the difference in flight prices. Truly a homie. I love Southwest - they don't nickel and dime you (two free checked bags AND cheap flights?!), they make everything easy, and they account for mistakes. SHOUT OUT SOUTHWEST - I LOVE YOU. I've got a whole life ahead of me and will most likely never fly another airline! The flights are nice too, but like costumer service is really where they shine.",SouthWest,trip_advisor,['Responsiveness']
11514,Delta is going downhill,"This was the second time that Delta messed up my flight (and it has happened again after that). I was flying with two teenaged girls. We had splurged on first class. I didn't get any notice that there was a change in flight. When I looked about 10 hours before our flight was going to take off to make sure it was still on time, all of a sudden, it says there's a change and we're going to miss our connecting flight. I wasn't worried because our connecting flight was leaving from the same gate we landed at, so I figured we must just be getting off the plane for them to clean it and then we'd get right back on. No biggie. Sat on hold for 4.5+ hours and started a chat that someone finally replied to when we were already on the ground. When I got up in the morning, everything was the same, but by the time we got to the airport someone had changed our flight without even speaking to me or sending an email. It made us lose our first class seats and we arrived a couple hours later than we were supposed to. Then I had to call a few days after we got back to get my first class fare refunded because they didn't do it automatically, like they said they will. I have had similar scenarios every time I have tried to fly with Delta in the past two years. I used to love Delta. Now I try to avoid them.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
11515,Southwest Airlines,This trip on southwest was a lot better than last years. Last year we waited 4 1/2 hrs before they decided to put us on a different aircraft. This year everything went as expected. Left on time and arrived on time. However I will say that the flight attendants need to lighten up and quit acting like they are cops. There job is to make the flight comfortable and enjoyable. Have a smile on your face like you enjoy your job!,SouthWest,trip_advisor,['Responsiveness']
11516,I've had it with Southwest!,"It's been a couple of years since I last flew and I have to say this trip was horrendous. Every leg of travel was entirely packed. And the seats are getting smaller and more uncomfortable while the passenger are getting larger. The flight attendants didn't seem to be actively engaged or very helpful to passengers. When I asked what brands of beer were available, the Flight Attendant told me to look on the menu card (which was stuffed inside the seat pocket with a bunch of other material. In addition, I discovered that Southwest had eliminated 1 of the 3 restrooms that were available on my last flight with them, so 150+ passengers had to scramble to use the two available restrooms......whenever the seatbelt sign wasn't on that is! The experience was so bad that I am seriously considering flying another airline and paying extra to get a more comfortable seat for my 5 hour journey across country. I'm also considering paying a LOT more to take the train, in spite of the longer trip. When will passengers say ""ENOUGH"" and demand better accommodations? We GET what we Accept!",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
11517,Family Vacation,We took our 2 kids - age 14 & 11 to NYC. I was very nervous about the flight with the two kids but JetBlue was awesome. Each seat has its own video display so when the phones died they still had something to do besides act crazy on a flight. I will be flying with JetBlue anytime I possibly can. Thank you,JetBlue,trip_advisor,['Tangibles']
11518,No issues ..great service!,Would definitely recommend Allegiant airline and we will fly this Airline again... everything ran smoothly and on time customer service at both Airport we're kind and courteous. We purchase the extra legroom seating which I think is worth the money that would be my only recommendation! But everything was great! Will fly Allegiant again!!,Allegiant,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
11519,WORST AIRLINE IN THE WORLD,"My girlfriend’s and I planned a birthday trip to Montreal June 20th-june 24th. Our flight was supposed to be at 8am in the morning. First they tell us it’s delayed. So be it. Then suddenly 10 minutes before we’re supposed to board everyone gets a text saying it’s canceled. They didn’t make any announcements until people starting surrounding the front desk. Air canada needs to train who they hire because every single one I encountered at LaGuardia we’re extremely rude and unprofessional. They were unhelpful and said they could not help us rebook and told us to go to customer service when clearly she was helping someone else rebook. So my friends and I stand firm because we were already waiting for an hour and I’m not walking over to another line just to wait in line again. I wish I got her name so I could file a complaint but what’s done is done. She rebooks us on an 8pm flight. Last flight of the day she said. Fine. We accept this and hang around for 12 hours at the airport. Paid $180 for a delta lounge for the three of us. I recommend this for anyone who has a long delay. 7pm comes around we notice it says our flight is delayed until 9:45pm. Fine we accept this as well, soon after we get another email saying flight is canceled. They had rebooked us on a flight for 6/22/19 at 10pm with a layover in Toronto. This means we wouldn’t get to our destination til Sunday and our plan was to leave Montreal Monday morning. How does this make any sense??? Again we go to wait on the line for an hour. All they tell us is they can’t help us or give us refund and just gave us a air canada number to call. We call and are kept on hold constantly. I have still not gotten my refund. My hotel is also will not refunding our money. Now we spent 1500 and we haven’t even gotten on a flight. This is ridiculous. I would not recommend air Canada to my worst enemy. If I could rate it negative stars I would. They don’t deserve even one star. They have lost three potential customers and maybe more. I will never fly air canada again. I will tell everyone I know to avoid air Canada.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11520,horrible customer service,rude customer service did not solve the problem. they made a mistake and offered us to pay 1000 to get a new ticket,Delta,trip_advisor,['Responsiveness']
11521,The airline with the most stupid staff ever,"The staff do not know how to listen, and they do not listen to your explanation or questions. The way they answer is like they learned by heart those statements and just keep repeating the statements to the guests. Online service is same. No help, no solution. The baggage came first as I missed the flight within the same day. So there must be airport staff kept those unclaimed baggage if Spirit office is not available. But Spirit online service staff kept saying it belongs to lost baggage and advised to following the procedure of claiming lost baggage which takes about 20 days. How stupid and crazy!",SpiritAir,trip_advisor,['Responsiveness']
11522,Total cluster!,"Flew Southwest for a 2nd time and I will never again. The “open seat” policy is total bullsh*t and not a fair to customers. Our flight was delayed Over 40 minutes because we were waiting for luggage even tho there were to more flights after ours to Bflo, that they could have gone on. The owners of the bags were bullying the attendant at the desk and must have paid off the supervisors who were called in for back up. I saw that the airline is celebrating a milestone anniversary in 2020, can’t believe they made it that long with the terrible operations. To be clear, the staff was amazing, though communication seemed to be lacking, but helpful and friendly- they deserve a better work environment....they were going to be working more hours than resting, not fair at all! Never again, no matter how cheap....like they say, you get what you pay for.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11523,Puntuales pero... mala atención en Bogotá…,"Estuvo bien el vuelo, sobre todo a tiempo y eso contando con que la primera conexión que tuve siempre es problemática. No me gusto la muy mala atención en los puntos de embarque en Bogotá y que nuevamente como en el último vuelo con ellos llegó mi maleta sucia y estropeada. De regreso tuve que traerla conmigo.",Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
11524,Rip off,"Bought tickets. Credit card was declined due to credit card ensuring it wasn’t fraud. Once accepted received dates—reverted to this month rather than month I was attempting to travel. Ticket cost $1900. Called and requested to get dates corrected and I would pay any difference. Quoted a $940 cancellation and “prices went up” with $2800 for tickets—and a fee for changing dates of over $3000….so, I’ll keep my tickets for this month, travel for no reason. Find another airline and go for more expensive dates.",Allegiant,trip_advisor,['Responsiveness']
11525,Could do better,"As requested we arrived 3 hours prior to our flight, but the lines were long. Business class had about 3 or 4 persons helping at the counter, but economy where the big number of pasengers were, had 1 - 2 persons to help. When an employee was asked why the line wasn’t moving, his answer was to arrive 3 hours prior to a flight, what was what we did. Simply the line wasn’t moving. When finally at the gate, the service on board was excellent. If the ground personel could make the line move faster, Avianca would be highly recommended.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11526,The first flight was an A320 and the return was a MD 80,I took this flight because I could fly from me home directly to Orlando Sanford and could avoid stops at larger hubs. Sandford was close to our destination. The smaller airport was easier to navigate.,Allegiant,trip_advisor,['Tangibles']
11527,Worst airline,"I would never recommend flying with frontier! The flight attendant smacked on my seat since the passenger next to me wasn't wearing a mask over his nose. All the flight attendants felt hostile and uptight treating us like trash. The flight was late leaving and a host of other issues. Please, if you must fly choose a better airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11528,Amazing!,Our flight crew were absolutely awesome!!! They were very friendly and took very good care of us. The new Bistro menu is very nice. The food is good.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11529,Avianca has fallen,This airline has declined tremendously over the years. It resembles a cheap economy airline offering a very poor quality product and service. There plans are uncomfortable and they lack a sense of urgency and are very disorganized. There check in process is long and tedious at the airport and they experience frequent delays and other issues. You definitely get what you pay for and in the future I would trust American Airlines for all flights to and from Colombia. Avoid Avianca if possible.,Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Reliability']"
11530,Delta airlines is a soup sandwich,"Delta is the worst airline I have ever flew. These clowns delay my flight, so my connections is missed and tell me they can’t get me home until the next day. This all happened hours before the flight was supposed to take off. Then give me and American Express a hard time regarding refund so I can book elsewhere. I hate everything about delta and will never fly again with them.",Delta,trip_advisor,['Responsiveness']
11531,Monopoly no good,"My favorite...book a 9:00 am flight, jetblue changes it to 5:30 a.m. (much cheaper flight) yet will not refund you the difference and charges a fee to change. This has happened 3 times in one year. Prior to the pandemic, there were 5 airlines flying the New York- Florida routes United, American, Jet Blue, Spirit, Delta. The prices were reasonable due to the competition and in particular Spirit. In 2020 during the pandemic when no one was watching, JetBlue started to form a Cartel and joined with American. American Airlines CEO defends JetBlue alliance in antitrust trial | Reuters In July the FAA awarded Spirit the prime times out of New York - which the FAA believed was good for competition. Spirit Airlines Wins Former Southwest Slots At Newark | Routes (routesonline.com) Immediately thereafter JEtBlue bought Spirit out, now completing the Cartel and price fixing. (this is still subject to approval by the government). JetBlue | JetBlue and Spirit to Create a National Low-Fare Challenger to the Dominant Big Four Airlines",JetBlue,trip_advisor,['Responsiveness']
11532,Always a fun ride with Southwest!,I always enjoy flying with Southwest. Service is always good and the flight crew go out of their way to make the flight enjoyable and humorous without compromising safety. This flight was no exception.,SouthWest,trip_advisor,['Responsiveness']
11533,Cheap is not as it seems,"Beware of buying ""cheap"" flights! Baggage allowance is only 40 pounds, they charge $50 for overweight bags. If you don't check in online, you are charged $5 per boarding pass. Not everyone can download the app on their smart phone. The Alligiant staff at Niagara Falls was soo rude!!! Not helpful at all. When flying back to Niagara, the cloud cover was too low to land, and they announced that we might need to fly to another airport, but only had 15 minutes of fuel left. We ended up being able to land, but never have I heard this on a flight before. We were asked to cross our seat belts on the chair when leaving the plane.",Allegiant,trip_advisor,['Responsiveness']
11534,Garbage airline,I hope the entire CEO of jet blue get on a jet blue flight and crash into jet blue headquarters. My local supermarket is more organized than this shifty airline. And prison guards are more compassionate and friendly than the staff. I will use other airlines even if it costs more. Not worth dealing with these animals at jet blue.,JetBlue,trip_advisor,['Assurance']
11535,Worst Experience!!!!,"First, our flights were delayed two hours to get to Miami. Second, it was evident that our luggages were rummaged through! Third, I’m stuck at 10:13pm waiting to hear if the maintenance was figured out to be able to go home!!!!! Horrible!!!!!! Horrible!!!!!!!!! Our flights were not cheap, especially with getting the package to bring luggages, carry ons, and to choose seats!!!!!! They should completely shut down and stop flying!!!!!!! This is disgusting!!!!!!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11536,Worst Disability Transfers/Accomodations (Aisle Chair),"I requested an Aisle Chair for each flight, onboarding and offboarding. The Aisle Chair was not there one time. I called United's traveling with a disability twice before travel. Showed up, told agent in baggage check we will need an Aisle Chair (we were traveling with our own wheelchair). Got to gate, told gate agent we need an Aisle Chair and we need to check our wheelchair checked so it will be at the door of the jet when land. No Aisle Chair, they showed up after everyone else had boarded the plane, about an hour later. Agent called for the Aisle Chair 3x. Getting off the plane, steward/stewardess called in advance of landing that an Aisle Chair was needed. No Aisle Chair, after multiple calls, they finally show up. This happened at every stop we had... onboarding and off boarding. United boasts it ""Disability Month"" yet they have out-sourced the disability service to horrible companies, at every location. One guy showed up in Crocs and looked like he was woken up (called 3x, took an hour to show). And, at every stop, when someone finally showed they had a wheelchair. I have our own wheelchair I needed an Aisle Chair which was communicated over and over again (pre first flight, pre each landing, pre each connecting flight, multiple calls and asks. A complete fail. Travel outbound ORF-EWR-MSP return MSP-ORD-ORF",United,trip_advisor,"['Responsiveness', 'Empathy']"
11537,Road trip south africa,Check in at cape town was great by the enirates staff and when that happens that puts you in a great mood a vet pleasant young man check us in as gold member we could use their priority desk even though we were all going economy. But the experience started with emirates at their Cape Town Office where I went earlier in the week to change my son and my flight from joburg to dxb for cape town to dxb- at time of booking only my wife and son could get from cape town to dxb and my other son and I took dxb / joburg return as seats forncape town were not available. We took an internal flight after a few days in joburg down to port elizabth and drove to cape town along the garden route over a week. The trip was amazing. We check near the end of the trip if seats were available for my son and to join my wife and othe child on the cape town tondxb flight and they said yes - went down to center downtown and paid the difference was approx 2500aed but atvkeastvwevall went home together and the experience we had as a family on the flight home was worth it. A lovely cabin crew A380 which we love although thebretun leg was a dull flight unlike the outbound. Leg room is great on A380 and plenty if food and snacks always. Well done to all at emirates.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11538,My go to Airline,"It’s been at least 20 years I’ve been flying JetBlue and I’ve never had a problem! From those blue chips and TV, movies or Sirius radio at every seat to the friendly attendants I love Jet Blue. My husband and I flew to Costa Rica on just our points earned - so how great is that? On time, safe, and easy in n out of terminals. What more can we ask.. Even the on board snacks are healthy. Free Carry on always available and roomy. Yes this is my favorite airline.",JetBlue,trip_advisor,['Assurance']
11539,Never Again,"Business Class - I expected a comfortable seat at the Business Class price Southwest charges. Its an economy cramped seat, but you get a free drink, and get to board first for the extra $600.",SouthWest,trip_advisor,['Tangibles']
11540,Worst airline to exist. Please avoid at all costs ,"Absolutely worst airline ever. Have only flown frontier due to low prices but you definitely get what you pay for. They sat us on the plane for 2 hours after the scheduled departure telling us there was maintenance on the plane, then finally let us off saying they were going to “fix it, and 10 minutes later cancelled the entire flight and rescheduled it for the next day. No credits for missed hotel nights, nothing. Just “we’re sorry for the inconvenience”. Last time I flew frontier our flight was also delayed 8 hours. Then when we landed our bags took an hour to arrive at baggage claim - no one was working. And they don’t tell you anything. This airline shouldn’t even exist.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
11541,Horrible airline!!!,Travelled in Business Class. Food served was not fit for dogs. Ice cold bread with ice cold butter. Chicken resembles a fat house lizard. Wine In a blue plastic water glass. No dessert at all. Wilted soggy salad. Pancakes looked like 4 sad looking mini triangles. Fire the Food and Beverage Leadership. Serve this same meal to the airline CEO and see what he thinks. Never ever travel with them. Total cost of this dinner and breakfast = under $10 total. This is for Business Class. McDonalds would have been better. The lounge was packed pillar to pillar. United Polaris 😡 was nothing but a flat bed. Other than that it is a big Zero. Avoid at all cost.,United,trip_advisor,['Tangibles']
11542,Frontier TERRIBLE,Frontier delayed us twice then had us board the plane only to sit at the gate for 3 hours no AC no water and had numerous excuses why we weren’t leaving. Then after 3 hours of sitting at the gate on the plane they de board us only for us to wait an hour longer to find our flight was canceled. The staff was so so rude and not compassionate at all instead they complained about how they are on over time and they are tired. They fought with numerous guests. So after being at the airport for 10 hours they only gave us a $50 voucher. First and LAST time i fly this airline.,FrontierAirlines,trip_advisor,['Responsiveness']
11543,Average experience,"The ground service is very poor. I thought the Sydney check-in was bad (disorganised, very slow), till we checked-in at Heathrow. - I have not experienced this level of chaos in any previous flights. Much better experience at Dubai, especially with the access to the gates, from the lounge. Inflight service is friendly, offers decent menu options. The inflight entertainment was average - while they offer a wide choice of movies, the English selection was average. I can't comment on the chauffer service - as after we booked our flight, we found out that it is no longer offered !",Emirates,trip_advisor,['Responsiveness']
11544,Terrible Spirit Does NOT pay attention to the minors,They kept changing my daughters flight and tried to keep them at the airport alone for 24 hours and they charged more to get them home the day they were supposed to.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11545,Delta One International JFK to NICE,"Let me begin by saying I am a Delta fan for many years. i have flown this route and class pre covid and it was a delight. L'Occitaine amenities in nice kit. But now 2023 not a delight. To begin with the Delta Sky lounge @JFK is basically a crowded cafeteria scene. I had to wait in line to just get in. Food terrible. Overall not good. Now to flight. Seat is ok. Amenity kit in nice cloth envelope. Very ecco friendly. But inside 2 very little tubes with print so tiny who knows what it is. pen, tooth brush, ear plugs, slippers, sleep mask. Disappointing. A seat pad would make it more comfortable. i had to ask 3 times for the ear phones. Food less than average. Not much choice. Wine and beverage service similar to coach style service. I asked for water with my meal and the flight attendant reached over and grabbed my water bottle and put it on my tray. The white linen table placemat didnt cover the table. Meal delivered together in one tray. Wine selection basic and not presented to diners as a meal beverage. Dessert choices not very interesting or tasty. Overhead cabin announcements impossible to hear from flight deck. Way too low. Cabin announcement sound level was fine. Overall I have to say, Delta One Intl not worth to cost. I paid full fare and felt I had a coach experience. Delta can do better. Currently Delta domestic is much better.",Delta,trip_advisor,['Assurance']
11546,WORST EXPERIENCE,"I had a flight from La Paz (Bolivia) to San Jose (Costa Rica). I arrived at the airport, did my check in + show my travel document (passeport + digital proof of vaccination for the yellow fever). All have been accepted. However at the boarding, they refuse to let me enter as they refuse digital proof (which was validated at the check in). They asked me to wait at the check in for my luggage. I waited 1h30 for someone to show up who gave me my luggage + ask me to call Customer Center. I called them 3 times, each times they hang up at the moment to reschedule my flight with a 89€ discount (my flight was +500€). I had to wait 3 days to get a new flight that cost me 840€ additional. Worst airline company experience ever.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11547,Anyone have up to date information regarding avoiding the Passenger Usage Charge? (Online booking fee),"I’ve seen a good amount of people say Spirit is bait and switching fees so you don’t really end up saving much if you go to the airport to avoid this fee. They say other fees show up that weren’t there online, and it ends up being less savings. Can anyone confirm or deny this with confidence? Is it likely worth it if I’m 45 mins from my airport?",Spirit,reddit,['Responsiveness']
11548,Angry Flight Attendants more interested in masks than water.,"Last night on my return from Las Vegas to Chicago apparently you do not get any offer of a drink and was unable to bring an open drink on board, ok unknown, next you are packed into small no leg room seats for an average person. With no air provided while waiting for everyone to board. So you have 50 people plus more rushing onto a closed space with stupid face diapers on and no air BUT be sure you will hear the repeated communistic message that is everywhere. Federal mandate blah blah blah. Put your mask on or you will be removed from the plane. This may sound like whining to some but when I pay these outrageous prices for everything from the ticket to a 10 dollar bottle of Water I would expect a little lubricant first! Then if there is a misunderstanding or even an upsetting situation that I witnessed a couple encounter, where this young ignorant man decided that he should get his luggage and stand still while he and his friend should be allowed to get up and leave before anyone else was a joke and what? The rest of us patiently waiting for our turn to get up and leave, they cause a big scene and start yelling “help us help us put them on a no flight list they are being mean to me”! The flight attendants were useless and do not know how to de-escalate a situation, instead there was more yelling from the two of them to JUST GET OFF THE PLANE! Never fly Frontier, I will spend my 400 dollars elsewhere for a 10x10 box!",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
11549,Pleasant Flight,"Nonstop flight from LAX to Cancun. Upgraded to premier access for more leg room and early boarding (worth it for my husband with a bad back). Uneventful, which is good for a flight. I like that United let’s you pick your seat (important for people who need the end seat to get up often)! Inflight movie was fine. Check in was easy at LAX, needed help checking in at the airport in Mexico though, employees there were happy to help.",United,trip_advisor,"['Responsiveness', 'Tangibles']"
11550,"Good value, good airline",Emirates is a very good airline. Found the meal service a bit slower than usual this time. Its good value so keep using Emirates.,Emirates,trip_advisor,['Responsiveness']
11551,Flight not fancy and not that cheap,"The flight started out inexpensive, but then we added membership fee, luggage fees, seat selection fees, and pretty soon not inexpensive. Flight attendants were nice, all fine as far as the flight itself, no complaints. Best thing about it is we avoided going through LaGuardia or Kennedy.",SouthWest,trip_advisor,['Tangibles']
11552,Peace of crap company,How dare u people treat a 2 year old like that long time flyer of united I will never fly with your company again if any one wants to know what I’m talking about they kicked a small family off the flight because there 2 year old daughter would not leave her mask on what a world we live in smh after seeing that video I will never fly with you again I hope your company goes under,United,trip_advisor,['Assurance']
11553,Terrible and uncomfortable.,"The trip was terrible starting from check in to the end of the trip. Rude attendance, check in was a nightmare. Charged for everything. High price luggage check. Couldn't check in on line. Customer Service wouldn't help without payment. Stay off the airline.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11554,Summer in Rio,"We fly Delta every time it is possible When we can the miles help a lo The flight is always very smooth, on time and the service always very reliable and precise",Delta,trip_advisor,"['Reliability', 'Assurance']"
11555,Pesima atencion en Lima,"Al llegar a Lima, Peru, y hacer cambio de vuelo en la misma Aerolinea, esta no solo se retrasa 6 horas, sino que reprograma el vuelo directo a Cancun con una escala y cambio de vuelo mas. PESIMA ATENCION en Lima, cuyo encargado solo se burlo de los pasajeros alli varados. Impresentable y mentiroso. Aun estoy esperando respuesta a reclamo y resarcimiento por perdida de un dia de mis vacaciones",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
11556,Short Layover in Denver,"Hello! I have a flight coming up this weekend. I am coming in from Canada and into Denver, then I have a 44 minute layover to get to my connecting flight to St Louis. Can anyone give me some pointers or advice on how to get there quickly? I don't have my gates so I'm not sure if I'll have to take the train or not. I am unsure if this will be enough time to make it. Thanks! Edit: Thank you everyone for all the advice and kind words of reassurance, I hope that everything goes to plan!",UnitedAir,reddit,['Responsiveness']
11557,The Colorado Rockies are under investigation by the FAA and United Airlines after a video showed hitting coach Hensley Meulens in the cockpit of the team’s charter mid-flight.,URL: URL,UnitedAir,reddit,['NA']
11558,Flying: allow more time for connections,Trip was smooth and almost on time. It was about 10 minutes late taking off; but that worked out well because I only had a 48 minute window between flights. Hint to fellow flyers: allow at least an hour between flights.,United,trip_advisor,['NA']
11559,Very comfortable flight,"New plane, Boeing 737 I believe, good leg room for an intermediate size plane. No frills, seems to be the same with every other airline.",AirCanada,trip_advisor,['Tangibles']
11560,Lost luggage worst customer service,"Up until this flight I would sing Jet Blue’s praises as being the best airline to go from west to east coast. Then my luggage got stolen and I saw the other side of Jet Blue. I spent MONTHS submitting photos of my luggage, receipts, even bank statements because they insisted for my designer wears that they need proof of purchase. Some purchases being very expensive camera equipment I got from my partner for my birthday a few months before. At the end of it all I got enough money from them to cover a pair of shoes, not even enough to replace one camera lens. They were rude, unapologetic, even told me that they aren’t responsible (lies) and to contact airport police (so do their job for them…). We are paying customers, they are a giant corporation with business insurance and a hired workforce to cover and handle incidents like this. They are UNWILLING to assist or make right situations that happened under their watch and responsibility. Boston airport was so nice and understanding and the poor woman helping me at 5am did her best to advocate to them for me. Unfortunately her hard work was futile. Do not book with them unless you want to lose your time and money for many many months to follow.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11561,DROPPING STANDARDS,"I didnt really enjoy my recent flight from Lagos to Dubai. Food was okay but the cabin crew appeared less friendly than usual. Entertainment could have been better with more variety of movies, music etc. Was quite a boring 7hour flight. But at the end, its Emirate Airlines! Right?",Emirates,trip_advisor,['Responsiveness']
11562,Sharing credit card information,"Instead of sending me my confirmation, they sent me someone else’s confirmation- with their name, flight info, and credit card info. When I called to complain they said it “probably wouldn’t happen again”. When I asked for a refund as I don’t trust united with my personal info anymore they told me the flight was non refundable. Don’t fly United if you don’t want your information going to strangers!",United,trip_advisor,"['Responsiveness', 'Assurance']"
11563,Couldn't give a damn,"9 hour delay on way to USA. 3 Hour delay to connecting flight. Sat myself and my autistic daughter apart on the way back., even though we'd flown all other flights togerher and tickets were all purchased at the same time. The management of this airline clearly couldn't care less about passenger comfort and it shows The aircrew try their best to accommodate passengers once boarding but that's too little to late. Even Qantas run a better show than this mob",Delta,trip_advisor,"['Responsiveness', 'Empathy']"
11564,Worst airline,"Initially I thought Air Canada would be a better airline hence the name, but a name is just that of a name. The interior felt cheap and there were no charging ports for my phone which I find odd. Yes the flight was less than 5 hours, but a charging station would be nice in case your battery runs low. The staff were also rude and one of the flight attendent had a horrible attitude. She didn't seem to like her job at all and wasn't friendly when taking drink orders; no smile whatsoever. The announcer on the intercom was very unclear and unprofessional when she spoke (laughing for making a mistake and then talking to someone nearby for everyone to hear) Just an overall bad experience with this airline. I expected better from Air Canada.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11565,Needs Improvement,"This review is based on a regular economy seat with extended leg room. Unfortunately, JetBlue has not improved its seats therefore I had a very uncomfortable seat. The front of the plane had the reclining Mint seats which looked like they were comfortable but not enough leg room as well. My seat was narrow, and the cushion was sinking. I paid for the extra leg room however I wouldn't call it roomy. The food was the usual ""drinks and snacks"". Entertainment was ok, they charged $6 for headphones. Overall it was ok, flight left on time and arrived on time.",JetBlue,trip_advisor,['Tangibles']
11566,Come perdere i clienti!!!,"we often fly with the emirates and we have always had a good time, but this time they changed the schedule of a flight which forced us to wait for 9.30 hours at the dubai airport, now I can accept it from a low cost, but not from a company like EmiratesI bad preview sorry",Emirates,trip_advisor,['Responsiveness']
11567,"Jet Blue - Our ""Go To"" Airline","We've flown various airlines over the years, and yet for domestic travel, there's no other like Jet Blue. Simply the best!! Easy booking, check-in, and cutomer service. Flights are great - very roomy seats, well maintained, and have always had professional, quick to assist crews. Love the in flight TV as well.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11568,Great with special needs passenger,Special attention given to special needs passenger. Wheelchair attendant on outbound flight at the gate was extremely kind and professional,SpiritAir,trip_advisor,['Empathy']
11569,My flight to the USA was adequate. Coming home... not so good.,"My flight to America was booked through Delta Air Lines, but the first leg of the journey from Manchester to Atlanta was with Virgin Atlantic. Then Delta from Atlanta to Los Angeles. The flight back would have been reversed. I say ""Would have"", but they cancelled it with only twelve hours notice. They then re-booked it to New York, which was not all that helpful. It took me an extra 24 hours to get a different flight back to the UK through British Airways, waiting in a very chilly airport. Landing at Heathrow (London) and having to get the last train from Euston to Stoke-on-Trent. My luggage arrived by a taxi three days later, as it had never boarded the plane to which I was transferred. I do not recommend them because of this. That and the offer of a bottle of water and a small bag of mini choc-chip cookies, seemed inadequate compensation at that time.",Delta,trip_advisor,['Responsiveness']
11570,Absolutely amazed,"Was skeptical at first given the other reviews but went ahead and booked anyway. I was so impressed with the airline. We boarded exactly on time, got on- settled and we were off. No delays or holdups. The leg room was great, built in screens for entertainment, clean and new planes. Drinks and snacks were complimentary. I will absolutely be booking with JetBlue again.",JetBlue,trip_advisor,['Responsiveness']
11571,FIRST TIME AND LAST TIME,"We were in such a hurry to book a flight to Phoenix when we found out my mother didnt have long to live that we just booked it and assumed Frontier was at least average or above. We have never flown Frontier before but I feel like we have stepped into a third world, Air America type of airline. Complete disarray so far. Computers are down, people boarding the wrong flight, trash all through the jetway leading to the plane. Are we stuck in a SNL skit? It has taken 1.5 hours to board. We looked up the reviews once we got to the gate only to find out that Frontier is the most ""unreliable airline "" in America. Hold on mom... We're trying to get to you as fast as possible we just chose the wrong airline to help make that happen.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Tangibles']"
11572,Air canada doesn’t take responsibility for delays caused by their incompetency,"We had a non-stop flight from Toronto to San Francisco operated by air canada. First, they changed the flight to have a stop at Vancouver, next they decreased the layover time and they made another change making the lay over 1.15 hr. Given the snowy weather of Toronto flight had 1 hr delay and we couldn’t make the connection. Agents weren’t helpful at all and we had an awful experience at airport. They booked us a flight to go to Calgary, then San Francisco making a non-stop 6.5 hr flight we purchased into a 26 hr flight with 2 stops. It was a brutal experience given that they didn’t offer any voucher or service for the lounge or hotel. This was a nightmare and customer support was so bad! I would avoid using air canada and would prefer driving instead of using their awful service.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11573,NEVER AGAIN!!!,"We missed our flight because TSA took WAY longer than the 2 hours. We tried to call Spirit Customer Service, but couldn't get through...after 10 min the call disconnected...THREE TIMES. We tried to talk to one of the gate agents and was told that we havld to got back OUT past TSA and check with the ticket counter. When we got to the counter, and explained the situation, the lady at the counter didn't speak to us...she just snatched our boarding pass, booked us for another flight (the next morning), and said ""Don't miss your flight, again."" When we asked if there was anything for today she said, ""No, that's all I can do so don't miss your flight again."" ... As if it was our fault we missed it the first time. She was rude and unsympathetic. We were already having a very terrible day and this didn't help. We will NEVER fly with Spirit ever again and will make sure none of our fily and friends do again. Of course, what does Spirit care. They got our money. NEVER AGAIN!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11574,Happy Birthday America,"I went to visit a relative for the holidays. So after getting off work I scheduled my exit later that night. at 8:45pm. I scheduled my return for 9:30 am. My plane arrived home about 15 min earlier than expected..i was able to go directly to work. This allowed me to optimize my time off.Southwest offers w/c assistance to elderly and disabled customers. This is very important as airport s are being built larger and larger. , permitting better navigation. Also free scheduled changes and two bags free cant be beat !! No airline has the customer service that can beat Southwest Airlines.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11575,"Out of the cold, back to the south","No complaints. I flew on points, so I was pleasantly surprised to get a window seat assignment (altho it was towards the back). There were people in the middle and aisle, but no complaints as JetBlue seems to have more room than some other carriers. In-flight TVs weren't working, so all on-board got a $15 flight credit (good for me who flies on JetBlue regularly). Flight had some slight bumps and was reasonably on-time so, again, no complaints",JetBlue,trip_advisor,['Responsiveness']
11576,"Fire time flying with allegiance, what are some things to remember?",I didn’t know waiting in the line to get boarding pass requires to pay money. And it’s my first time flying with allegiance so idk like how the airline is compared to spirit and frontier. I’m not trying to pay for luggage and carry on. I’m thinking of getting backpack as a personal item but is it good to get backpack or some sort of bag like gym bag or duffle bag. So we have to check in 2 hours prior the flight ?,Allegiant,reddit,['Responsiveness']
11577,Fantastic customer support when faced with the coronavirus situation,"We were forced to change our flight schedule following quarantine in the Maldives. We were meant to fly to Dubai on 9th March, were rescheduled to fly 15th March with only an amendment fee applicable. They could have opted to charge for a new ticket but chose not to so they will be a preferred airline going forward. I have flown Emirates on a number of occasions and the planes particularly the Airbus A380 is simply the best particularly if you can fly business class.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11578,Never Travel with Spirit ,The spirit flights always get canceled. This is my second time i fly with them within a year and it get canceled. Also very Poor customer service.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
11579,Lost baggages,"We flew to Paris through DXB only to find out that our luggages didn’t come with us. We were assured they’d arrive in 1-2 days, but we just received an email that they lost all our luggages and are trying to locate them. Anyone know where I could follow up? How long is this going to take?",Emirates,reddit,['Responsiveness']
11580,Frontier Snakes,"Website is very misleading. When adding bags, the standard cost for a 40 lb or less bag was $74. I click “upgrade” to get a 50 lb + bag for $75. The receipt charged me both $74 AND $75, or $75 MORE for the extra 10 lbs for a single flight. The costs were so close together ($74/75), that the total appeared to be accurate for both flights and I was booking for 4 people. The common phrase ‘upgrade’ when already in the process of adding a new service typically means to replace, not “in addition to.”This type of nuance on a website cannot be an accident. There is now way to change the type of bags that are assigned, what flight the bags are assigned to, or to or get a refund. After 2 hours of research I was able to cancel the entire cost of the flights and bags due to the 24 HR rule. Thankfully I had not been tricked after 24 hrs of booking or waited to get my bags. The WhatApp number provided did not work and the chat option sent me in loops, and there’s no way to call a human. If they go to these lengths to deceive a new customer during a simple bag fee transaction, I don’t trust them to do anything. After bags and seat extras, I would not have saved money and could have booked with a major carrier for about the same price and much better policies.",FrontierAirlines,trip_advisor,['Responsiveness']
11581,Garbage airline.,"The Crown Jewel of the Canadian Airline Industry. Absolutely not. Would rate as -100 if it was possible. I’ve grown to literally hate this airline. Air Canada, you are a poorly run company that has been bailed out by the Canadian Tax payer too many times. I will be switching credit cards because although Avion Rewards claims you can fly any airline it is clearly aligned with Air Canada and offers mostly Air Canada flights. The airline industry as a whole has turned into an absolute disaster with only profits in mind and zero consideration for those spending thousands to travel with these companies. And yes I’m still a little bitter about being stranded in Toronto for 4 days in March of 2023 with no assistance from Air Canada despite there being available upgraded seats on a flight two days in row. Yes asked for the free upgrade to do what was right and get their customers home in a timely manner. They outright refused and when I got a little upset Patricia with “Customer Service “ said I was going to get three strikes then she would hang up on me. We need to start protesting with our wallets and pick different solutions.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11582,Allegant,"Great flight! Great price! Flew one way to move a family member home from Florida. Flight was on time, check in was easy and fast!",Allegiant,trip_advisor,['NA']
11583,restricted bathroom access,"I usually love JetBlue. They have been my go-to airline for years--I check their website first and if they fly there I book them without looking at other airlines. But, no more....On a recent flight to New Orleans the friend I was traveling with had to use the bathroom. She asked the flight attendant while we were still ascending for permission. She was told to wait, of course, until we reached altitude. But, the Seatbelts sign didn't come off. The attendants went immediately into aisle service hawking JetBlue credit cards, then blankets, etc., then beverages and made several announcements to stay in your seat, they needed the aisle clear for cart service. She finally used the bathroom when a cart was not present, despite the Seatbelts sign being on. I think the narrow aircraft used is difficult for the attendants. On the return flight, I stood and waited to use one of the 2 bathrooms in the rear. Of the 2, one remained locked with a tall, male flight attendant in the pulldown seat directly across from it reading his phone. No one could exit that bathroom with the jumpseat down and his very long legs almost touching it. After I exited the bathroom and the other was STILL red I asked him if anyone was in there. He said yes, someone ""with the runs""..........Very unlikely, in my opinion. Flying is already so tight and crowded. And I get it that the flight attendants have less galley space to sit down. But it appeared he was restricting bathroom access so he could sit down : (",JetBlue,trip_advisor,['Responsiveness']
11584,No reply’s no customer service no answers,I have phoned five times I have sent three emails why can’t a get a reply about a refund London office don’t know what to do please someone in emirates help,Emirates,trip_advisor,['Responsiveness']
11585,Charged four times for luggage fees yet won’t refund,"Frontier makes you pay for baggage. It’s cheaper if you pay for the bags online, so I did. The charge never showed up on my ticket so they charged me again at the gate, Even though I had their receipt proving that I purchased the luggage. So because this happened on my way to Seattle, I wanted to make sure it wouldn’t happen again on the way back. I went to the front desk and the man told me they would charge me if he helped but not to worry because if I purchased bags online they would be on my ticket. Well, wouldn’t you know it I got to the gate and my bags weren’t on my ticket. They charged me another $99. So I went on to claim a refund and their policy is that they don’t refund baggage. Apparently even if they charged you four times for the same bag. Ultimately I would like to find the hundreds possibly thousands of other travelers this has happened to and class action sue them. If you are interested, leave me a message 716-445-9793",FrontierAirlines,trip_advisor,['Responsiveness']
11586,Great Flight,Flight and the airline folks were great. Had a seat beside me each way. I really have no complaints with either.,SouthWest,trip_advisor,['Responsiveness']
11587,Air Canada The Best!,"This was a great flight! The premium Economy was like business class. It was awesome, it felt like first class. The service, the perks and the seats. The food was good considering it was plane food. Wine was complimentary, ooooh so nice! I would fly this class again!",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11588,Unhelpful staff on  24.1.23,"Cabin staff was totally uncaring to my request to find the seats for me to sit with my granddaughter in spite of seats available, however they were offering the seats to another passenger for a fee. This is in economy section where seats are free 48 hrs before departure. But I did pay £32 for my seat but still did not get help. Dissatisfied and disappointed with attitude of cabin staff on this flight. Dr. L Mullin",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11589,Love spirit,Great airline. Always cheap. Make sure your checked bag is LESS THAN 40 POUNDS or you have to pay extra.,SpiritAir,trip_advisor,['Responsiveness']
11590,de las mejores de América Latina,"una aerolínea responsable, amable con el cliente, atenta , la comida es buena, tiene entretenimiento personalizado para cada pasajero para mi gusto de las mejores de América Latina definitivamente .",Avianca,trip_advisor,"['Assurance', 'Empathy']"
11591,When cheap becomes expensive,"When cheap becomes expensive: I was looking for a cheap flight to Las Vegas, as my sister in law decided to have a Vegas wedding. During my market analysis, I found Frontier to be the best priced and with the kost comfortable schedule (direct flight, at night after work, and with a decent arrival time. I had never flown Frontier before last weekend and decided to give them a shot... Flight time was scheduled for 8:30pm, as usual, I was there two hours prior. I had no issues checking in or dropping bags (I decided to pay for the checked bags, carry on and seating). Everything was smooth so far. Around 8pm comes and the flight got delayed to 1015pm. Two delays later we were looking at 1230am. All of a sudden I receive a text message stating that the flight was canceled. An email came afterwards with an apology and an offer of a $100 voucher. The email was so poorly redacted that majority of the people thought that they were only being reimbursed $100. I read it a few times, it wasn't very clear but I wasn't jumpimg to conclusions until I spoke to someone. Mind you, we received a text, no one from the airline told us about neither the delays nor the cancelation. Everyone waiting was confused, some panicked and a few became aggressive requesting a refund. Security had to be called, as crew members got nervous and passengers became increasingly frustrated due to the poor communication and terribly managed situation. I went over to who seemed to be the manager and asked her about what's next. She was indeed the manager on the floor and was just as shocked as us. She had no idea the flight was canceled!! She was nice though, got us on an early next morning flight. By this time it was 2am and the flight was scheduled for 8:15am, with a layover in Ontario, California. I had to make arrangements with the Vegas hotel to change my reservation. I get to Vegas a day later, sleeped deprived, hungry and upset. Our Vegas trip was cut shorter, everything seemed rush. Due to the lack of sleep I felt like a zombie the entire time. For our return flight... It got delayed two hours. Due to this delay, my provate pick up driver couldn't stay, and had to pay him and an Uber. Poor communication, poor customer service, delays and cancelations, uncomfortable seats, lack of clarity and wasted time. This is the worst travel experience I have had in my life. I wouldn't fly with you ever again, even if it was free. You can keep your vouchers!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
11592,Spirit Airlines,"No complaints. Once again another smooth flight from Spirit. Even though we left late we made up time and arrived on time. Flight attendants were very attentive without being annoying. They had great personalities, very friendly and great sense of humor. Wouldn’t hesitate to book my next trip with them again. Keep up the great job Spirit!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11593,Never a problem with Southwest!,"We have traveled Southwest exclusively for the past 10 years. We have never once experienced a problem, been frightened or treated less than perfectly. This airline is top notch...No complaints here.",SouthWest,trip_advisor,['Responsiveness']
11594,Delta's service has gone down the crapper,My husband and I booked a flight to Alaska back in February and I got an email for Delta airlines today saying that they have changed our flight to Alaska again (this is the second time). The first time it was annoying but not to bad since it only changed the flight times. This time however is worse. They have now changed our departure airport from BWI (which is 15 mins from here) to Ronald Reagan (which is over an hour from here)!!! And I can't even get a hold of customer service because the wait time is over 6 hrs just to talk to a rep. I sent them an email about it hoping it might be faster only to get an email back saying it will be 14-21 days before anyone responds!!! Delta Airlines service has gone way down the crapper over the last couple of years and I will be sure to never fly with them again.,Delta,trip_advisor,['Responsiveness']
11595,Leg room not an issue.,Jetblue has some of the best customer service in the industry. Lots of leg room. Traveled from LAX to Boston then to Pittsburgh. Open galley with plenty of drinks and snacks.,JetBlue,trip_advisor,['NA']
11596,"Reasonable, direct flight","Nice, easy direct flight without any frills. Have flown with Allegiant several times without any problems",Allegiant,trip_advisor,['Responsiveness']
11597,Never again,"The most unfriendly and outright stupid airline in the world. Terrible airport in Toronto, they make people stand in huge lines just to catch a connecting flight. Airport staff are nasty, and they lost our luggage. Avoid at all cost. As a result I have NO intention to EVER visit Canada.",AirCanada,trip_advisor,['Responsiveness']
11598,Worst experience ever.,We were boarded a plane that is quote the captain “a literal ice cube” took 2 hours to defrost. Burned through jet fuel and was sent back to the terminal to refuel for another 30 mins. 2 and half hour flight turned almost 6 hours. Oh and I’m still here.,FrontierAirlines,trip_advisor,['Reliability']
11599,Never fly Delta,"I am sitting here in my third hour of waiting for bags to take to a hotel after 3 flight cancellations. I was told the bags would be off of the plane, to go to baggage claim. Then told they are already on tomorrow flight, would have to wait 4-5 hours to get bags. We were gracious enough to allow them to tag our bags, which were carry ons due to their overfilling a plane. Very tired, hungry, and treated very rudely.",Delta,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11600,Share the Cheese please !!,"Not trying to be a pain, but it's bad enough , we don't get a cookie or a pretzel go with you 4 oz glass of whatever. But I was flying home at night , and had anything treat since noon, and I was willing to buy not one but 2 cheese platters , and was told Sorry , we sold out. Really !! But then I find out that my sister and husband both got the famous platters and they were on the other side of the plane, plus 4 rows behind us... So next time Ladies and Gentlemen, inform yourselves as to whether there is any left, and SHARE THE CHEESE PLEASE !!!",AirCanada,trip_advisor,['Responsiveness']
11601,Horrible company! Use anybody but this company!,If I could give zero Stars I would negative zero I would use any other company but this company they have horrible customer service you'll never get a refund airport was literally closed that day still can't get a refund they don't even have a number you can talk to them on the phone at stay away!!!!,FrontierAirlines,trip_advisor,['Responsiveness']
11602,Not worth booking with them. Dishonest and have to wait hours for an answer.,"I was in the process of purchasing a flight through their web page and an advertisement came up promising a discount on the airfare if I signed up for their credit card. I promptly signed up but they never provided the discount and still charged me the original amount. I tried to call customer service but was on hold for over an hour. I cancelled my card and will never use United again. At this point they are the same, if not worse than a budget airline so you might as well use a budget airline and save the money.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11603,"All goes well, as usual!!!",Airlines are usually over priced and their service usually isn't that good. Frontier has a good price for good service. No need to pay for anything you don't need.,FrontierAirlines,trip_advisor,['Assurance']
11604,Worst Avianca flights I’ve even experienced 😡 😞,Worst air flight I’ve and 7 of my my family had customer services is horrible not responsible of anything not picking up phone calls when we call them it took us over 1 hours trying to call this worst customer service the day we had to leave nobody wanted to pick up answer the phone cause we wanted to change the flight for si day late morning the day we wanted to leave to change it for that for Sunday well nobody answer/pick up the phone we tried to call other customer services to try to find out why Avianca is not picking up/answering the phone call customer service gave us the direct phone number Avianca flights Phone number we call the number noooooo answer well 15 minutes before 12 pm we had to gooo and didn’t stay for the weekend cause stupid Avianca customer service didn’t answer the call around 3 pm we got there do what we had to do when we got to Avianca station area they said we had to do a rapid test when we are already vaccinated with around cards saying that we are until we understood that’s how it works when we had to do rapid test if we coming from out of states after when we got to the rapid test area it was like 45 minute before the Avianca flight station check in close at 4 pm the people over there took soooooooooo long to get called get rapid tested and get the results 1 hour and 35 minutes took them to do all that stuff when our flight ✈️ Leaves at 5:10 and the Avianca flights check in closes at 4pm that makes no sense why they closed at 4 pm when our flight leave at 5:10 pm we’ll unfortunately we had to stay where we at at a hotel for the weekend and leave at Sunday/Monday over night flight back to the United States and straight home where I came from from Guatemala to New York 2 flights we had to take to get to New York and we got home Monday 7 in the morning about 50 hours of noooooo sleep between Sunday all day and Monday 7 am I do not recommend you people taking or buying tickets from this Avianca flights for your guys do t have the worst sane worst experience I had thank you safe travels 👍,Avianca,trip_advisor,['Responsiveness']
11605,Air Canada,"The flight was full. My husband is handicapped. They allowed him to go onboard early because of his disability but not me,his wife. I had to wait until ""Group 5"" was allowed to board. It was a very long flight and many announcements were made first in English, then Mandarine and then French. Sleep was impossible with the multitude of 3 language announcements. I reliaze we were flying economy but the food served was horrid. Then later we were served a ""snack"" of a styrofome cup of Oodles of Noodles which were luke warm and given chop sticks. If flying this airline, pack your own food.",AirCanada,trip_advisor,['Tangibles']
11606,Muy buena aerolinea,"Avianca puede no ser una aerolinea perfecta pero en lo que conozco es una de las mejores, sino la mejor, de américa. Tienes todos los servicios a bordo, la comida es aceptable para la clase económica, los auxiliares de vuelo son muy amables, la cabina huele bien, te caben las cosas en los porta equipajes y las sillas son cómodas. En viajes internacionales puedes transportar 2 maletas.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
11607,Worst baggage service in world straight scam,Made me check the same bag they allowed me to fly to Fort Lauderdale Florida just a few days prior. We checked to bags so they also charged us a second checked bag fee which was ridiculous as well because my son didn’t check a bag so it should have been first checked bag which would have been 15 dollars cheaper! They charged us 75$ for a bag that was within there dimensions specified and we didn’t have to check prior! My fiancé called support and that told here all these hopes we had to jump through for them to make it right! Worst customer service ever and now pretty much told us they won’t refund it! Like so ridiculous and will be posting reviews everywhere. While the staff on the actual plane were amazing! This just put a super bad taste in our mouth the lady at the desk for where we boarded could easily see all the information that we didn’t have a first bag check for my son and was super rude and was just trying to stick it to use. Everything in the bag including the bag wasn’t worth 75$ it was a ridiculous unnecessary up charge for now reason when it fit under the seat!!! Complete scam and trying to make money off people. Do the people at the desk get bonuses for making people check a bag because that’s what it felt like.,United,trip_advisor,['Responsiveness']
11608,Don't go to this air line,"Terrible they delayed our flight two times bad service don't help at all, they delayed the flight 6 hours, never go to this airline is terrible and a waste of money",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
11609,Jet Blue to St Maarten,"This was my first flight on Jet Blue. It won't be my last. I had special assistance (wheelchair) as I was having difficulty walking distances due to a spinal problem. The attendants were superb - polite, helpful, concerned and considerate. Check in and boarding were very smooth. The flight was smooth all the way. The flight attendants were friendly, engaging and accommodating. The snacks were plentiful and good. I thoroughly enjoyed this flight nd will gladly fly Jet Blue again and highly recommend it. The seats were comfortable and there was ample leg room. The plane was clean and smelled fresh. The price was also very reasonable.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
11610,Great experience on Spirit Airlines,Spirit agents and flight crew were super polite and helpful. My bags were unloaded and on the carousel by the time I got down to baggage claim. The fastest ever!,SpiritAir,trip_advisor,['Assurance']
11611,"Tiny uncomfortable seats, no leg room, aweful flight never again","flew from bwi to san juan on what I thought was a small airplane. told I had priority boarding but was behind 22 people who pre boarded before us. ended up in the middle of the plane. Return flight was actually smaller, seats were 20in wide and very uncomfortable. i could not straighten my legs the whole flight. I flew on military flights across the atlantic and never was this bad.",SouthWest,trip_advisor,['Tangibles']
11612,"Terrible, overpriced and poor customer service","- Flight from Melbourne was delayed for 5 hours - Lost our connecting flight in Dubai and Emirates decided to send us to London - My partner and I were not seated together on our flight to London - Forced to take TAP Portugal to Lisbon (worst airline ever) - Also lost our baggage for 2 days - 10 hour delay to final destination Good luck contacting them regarding anything. You'll have to wait 3+ hours on the phone and their online chat is always down. As for compensation, Emirates purposefully makes it very difficult for someone on a holiday to apply for and if successful (most of the time not) it's peanuts. Emirates used to be a good airline, now it doesn't care anymore because no matter what people are still going to fly with them.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
11613,An Airline That Still Appreciates It’s Customers,"I fly Southwest whenever I can and try to avoid the other three big “traditional” American carriers. I receive constantly good friendly service and don’t have fees for just about everything tacked on to my trip. They are the closest thing to those of us old enough to remember the way flying used to be. I don’t have to pay for checked bags, I receive free snacks and drinks, what I feel are slightly more comfortable seats, and all this including courtesy and smiles and efficiency. The drawback however is no assigned seating and like all the other airlines they need to crackdown on the size and number of overhead and carryon items. Especially with them since the first two bags are checked free! I have rarely had to wait a long time for my bags.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11614,Beware of promises for compensation due to delayed flight….,"Flight 378 was scheduled to depart from Vegas at 2 pm, March 6th. We boarded the plane at 5 pm and experienced further delays until the pilot announced at 7 pm that the flight would not take off that evening and instructed us to disembark, proceed to the ticket counter and work with an agent to get another flight booked. ( note during the two hours on the plane, there was no air conditioning, the cabin temperature was uncomfortably hot and we were only offered a few ounces of water one time). Having already been at the airport for 8 hours and not wanting to stand in line with the hundreds of other customers to get rescheduled, we went online and rebooked two of the few remaining seats on the March 7th Jet Blue 378 flight and concluded we would follow up once home, to square away compensation for our additional expenses. We took a taxi back to our hotel, checked back in, had dinner, breakfast the next morning and returned to the airport. Thankfully we departed without incident and arrived home on the 7th, a day later than originally scheduled. I contacted Jet Blue customer service to initiate reimbursement for our expenses ( including out of pocket costs for the new flight) on March 12th. That day, I was able to secure credit for the additional tickets and was told to submit a claim online for the incidental expenses ( mentioned above), including receipts which I did. In total, I requested $861.25 to cover hotel, taxi to and from airport, dinner on the 6th, breakfast on the 7th and an additional day of parking expenses in Boston. I received an email on March 23rd from Jet Blue Customer Support (Ajinkya) that indicated reimbursement was approved for $306, covering only a portion of our hotel expenses ( maximum $250) and the taxi to and from the airport. No compensation was provided for any meals or parking. I immediately emailed back indicating I was not satisfied with this reimbursement and received a second email from Ajinkya on March 31st saying that this amount was the “maximum permitted” even though on your website it claims that compensation for an onboard delay on departure of over six hours is due $250 per ticket. Yesterday, I spent additional time on the phone with customer service supervisors Stephanie and Karen who reiterated this position, although Karen did offer me additional $75 pp courtesy credits for future travel. Karen indicated the compensation matrix is based on the fact we rebooked onto a different Jet Blue flight instead of on the delayed flight. I challenged her that this seemed to be semantics, but she did not alter her position. Jet Blues Contract of Carriage document provided to me, on page 58, bullet item #12 states “ If a passengers travel is disrupted due to Controllable irregularity and the passenger experiences a departure delay of six (6) of more hours , carrier May, upon request from the passenger, provide the following amenities: meal vouchers and/or a hotel voucher.” This is the reason I conclude Jet blue has inadequately compensated me for the significant delay in my flight described above. I hope you can appreciate my frustration after a 24 hour delay in my return to Boston and now several hours trying to claim legitimate expenses incurred because Jet Blue was unable to fulfill the commitment it made when I purchased my original tickets. I have also submitted a written complaint to Jet Blues CEO and as of this date, have not received a response.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11615,Awesome customer Service ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️,I was a little late today getting to my plane and I didn’t make it in time. Even with a escort trying to travel during the holidays can be a pain as I missed my flight but I had the best customer service I have ever had in my life I will always fly with united because or Venetta Hazel⭐️⭐️⭐️⭐️⭐️ she is a angel sent from heaven and I am so happy to finally see someone willing to go up and beyond for a customer. She alway kept a smile on her face and always is looking for a solution and Today she found it Thank you so much Venetta and my United Airlines Family I Love you guys so much. Angels in the Airport ♥️,United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11616,"Clean plane, good service, no complaints.","My very first trip on Allegiant last week was totally fine. Our departure was delayed but it was ATC (Air Traffic Control) due to storms in the south. The gate person kept us informed. The airplane was new looking, clean. The seats don't recline but I can see their logic on that. We did check one bag, that we weighed at home so it was under 40 pounds, and we each took a smallish backpack which is free to go under the seat. We did not pay for seat assignments but when I printed the boarding passes we were side by side on the way down, and on the same row but not side by side on the way back, no biggee but if you had children you'd want together seating of course. We brought our own snacks. I would take Allegiant again, but keep in mind if there is a flight cancellation for some reason, you will be in worse shape than a major airline at a larger airport. You will likely wait until Allegiant can replace the flight rather than get some alternate routing. I'd keep that in mind if taking any discount carrier to catch a cruise, or make an important appointment like a wedding, etc. We were just going sightseeing in Florida so a delay would have been survivable. Tips: know how much your checked bag weighs, take snacks, oh, and they seemed fairly lenient on what would fit under the seats, I saw some good sized soft sided hand carry bags going on for free.",Allegiant,trip_advisor,['Responsiveness']
11617,The Best!,"If you like great customer service, minimal to no delays and no luggage fees...then this is the airline for you!",SouthWest,trip_advisor,['Responsiveness']
11618,Atraso no voo e televisão pifada,"O voo atrasou mais de 40 minutos e o serviço de televisão não estava funcionando em nenhuma poltrona e não houve nenhum entretenimento para se distrair durante a viagem. No lanche foi servido um sanduiche de queijo quente com água. O voo foi tranquilo e sem turbulências, o que foi de fato o ponto mais positivo. Eles não informaram o motivo do atraso e também não souberam informar porquê a televisão não estava funcionando.",Avianca,trip_advisor,['Tangibles']
11619,(Would you save money on a flight if you could?) Could you please help take this survey for a college aviation management class? It shouldn't take more than a minute. This survey would give us an idea of your booking habits. (improved version),[ URL,Spirit,reddit,['NA']
11620,Exceptional Service!,"Delta helped our travel experience with our family and exceeded all of our expectations. No delays or cancellations, seats comfortable and flight attendant very pleasant. We will continue to fly Delta for all of our travel!",Delta,trip_advisor,"['Reliability', 'Assurance']"
11621,Smooth Ride and Comfortable.,"I love JetBlue. It’s always a smooth ride, and this trip was no exception. Travelled to Connecticut and it was a very good ride, smooth, and comfortable. I love the free snacks and beverages. The flight attendants always courteous. And entertainment such as the small LCD TV attached to the back seat in front of you which has various channels, couple of movie channels and various music entertainment makes the ride even more fun. For being an economy class the seats are comfortable and little spacious between legs and the seat in front. I totally recommend the Blue experience. Overall: Excellent. Two Thumbs Up.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
11622,Sat On Human Waste,"Is zero an option? So I've heard a lot of complaints about flights but to be forced to sit on human waste takes the cake. Yeah you read this correctly. I had to sit on human waste during my flight. I arrived at my row and the smell of an adult diaper soaked in urine was overwhelming to the point of nausea. When I went to sit, my hand touched my seat and it was completely soaked. Yes, you guessed it, in urine. I understand the pandemic is over but give me a break. You still need have sanitary flight conditions. Urine is human waste and carries diseases. This is not ok. Completely disgusting and disgraceful of you Spirit. There's honestly nothing that could make a flight sitting in pee worth while.",SpiritAir,trip_advisor,['NA']
11623,Worst than worst,We had a flight on 8th july and they hold us for like 8 hours and sent us home. We got in a plane and we were in there for like another 1 and half hours and they cancelled fking its my last flight with spirit Dont even try this eventhough its free,SpiritAir,trip_advisor,['Responsiveness']
11624,Not at all satisfied,"The seats are very narrow, legroom is not appropriate for a grown man. Snacks and beverages have to be purchased, even water. The worst experience with wheelchair passengers of any airline. Wheelchair passengers have to wait for last to deboard the airplane. Today, we have had the worst experience of all with the ""assistant"" wheeling my mother around. More care needs to be given to the elderly and the disabled. They need to be treated as human beings, not pieces of luggage.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
11625,JustFly.com & United Airlines cancellation policy due re: fathers death,"My Advice. Don't use a 3rd party company to book your flight! I had to cancel a flight on United to visit my son because my father passed away 5 days after I book my ticket. It cost $75 just to cancel & that only gets you a ""credit"" which I was told could only be used for the same destination within 1 year. So the following year I re-booked my flight & was charged an ADDITIONAL $299 ""re-booking"" fee. When I objected the Just Fly Rep (who was going by a script & was hard to understand because the call center was somewhere in India or Pakistan) told me it was United Airline policy & not their policy. So now my original $571 ticket was now at $945! In order not to lose my original $571, I went ahead & booked my flight. At this point the story gets tragic. My other son suddenly became Ill & passed away and because I could not deal with these people again I just took the loss and vowed never to use Just Fly or United Airlines again.",United,trip_advisor,['Responsiveness']
11626,Almost get you to your destination,"Their advertisement should be we will get you home 50% if the time, or we are just slightly better than the next guys, or we guarantee to almost get you home or get you within 250 miles of your destination! Extremely Poor Customer Service, move a gate at the very last minute… then close the door 20 mins before the plane is to finish loading. Then refuse to call the Capt or assist with solving the problem, just tell the passenger to go to delta customer service desk which is also zero help, basically they don’t give a damn. Last flight out on Fri night after being away on business all week, made absolutely no call to say of any gate changes, although I was at the gate well over 30-45 mins before it was to begin loading, just happened to notice a pop up in my phone of the gate change, about 2 mins after it was to begin loading, I hustled all the way to other terminal, still with plenty of time to get on the plane, only 10 mins after the plane was to begin loading process, another 15-20 mins before departure, Only to find the door shut & an arrogant, rude, condescending delta employee tell me sorry sweetheart you are screwed- basically what she said… stating she not gonna help me. I attempted to get a last minute rental car, only to find all 7 rental agencies with zero cars left, Had to spend several hundred dollars to get an Uber driver to make the 500 mile round trip drive to get me to my home. I was supposed to be home at 11:00 pm, Instead I arrived about 3 am, thanks to an Uber driver. Spend $1200 on a round trip flight & they pack you in like sardines, change gates with no notification, Leave the passenger stranded 250 miles from their destination & they say sorry sweetheart!🤬 I would not recommend delta to my worst enemy!!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11627,Roomy and smooth flight,We were rescheduled to this flight as our first flight was cancelled and what luck because we were able to get home in comfort. There was plenty of leg room and they offered us a lot of snacks. We would fly internationally with United again.,United,trip_advisor,['Assurance']
11628,Aeroplan Visa Infinite Free Checked Bag Policy,"Hi, Flying on UA 8429 / Air Canada 8885 in a week. I have the Aeroplan Visa Infinite connected to my account, but I'm a bit unclear if I will get the free checked bag perk. I booked through United because it was 30$ cheaper, but the flight is operated by AC. The terms state that if I check in + the flight is operated by AC, I am eligible for the free checked bag, but it seems to be unclear on the website. &#x200B; Does this count? I put my aeroplan FF number down on the United site when i booked and the flight is popping into my aeroplan account. I'm just worried that since im flying on UA 8429 and not technically AC, I'll be stuck at the airport with a checked bag i could have just left at home. &#x200B; Cheers, thanks in advance! really appreciate it.",AirCanada,reddit,['Empathy']
11629,Frontier are liars and we lost $1300,"Frontier cancelled a flight on us an hour and a half before the flight due to internal issues, not weather. They told us to book a new fight and we would be reimbursed the difference. 3 people told us this. After submitting for reimbursement I for the last minute flights we spent $1300 on and traveled to another airport in another state to get to our event on time, frontier is denying the reimbursement request. I will be filing a complaint with the DOT, BBB, and filing a small claims lawsuit. Don't do business with an unreliable and poor quality airline like this, they have lost a customer forever.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
11630,A comfortable travel and good hospitality.,"Our flight was from Chennai to Paris via Dubai. Check in at Chennai was very smooth. But boarding was a bit of a hassle, with long wait . The flight to Dubai was good. Inflight service good, onboard entertainment very good , so also the food. Transit at Dubai was very nice and smooth. The A380 flight from Dubai to Paris was wonderful. Economy class had spacious legroom, comfortable seats, very good and inflight entertainment. The onboard service was great.Washroom was well stocked and neat.The nearly 9 hour travel was a dream. Very comfortable. Would sure recommend Emirates for long journeys.Their economy class is way above certain other airlines. On our return the gate at Dubai for travel to chennai was crowded and not enough seating. Had to stand for sometime till boarding was announced.This could be rectified. On the whole a great experience. Thank you Emirates. Keep flying high.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
11631,Segunda vez,"Ha sido nuestra segunda vez con Avianca y nos gusta el espacio para los pasajeros, la atención de los sobrecargo, conexiones a tiempo, limpieza de los aviones y servicios sanitarios. La comida es básica sin sobresalir cumple con el objetivo.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11632,"Appallingly service,  dirty aircrafts, depressing, unpleasant flights, no legroom.","Appalling aircraft - very old, dirty, no legroom, seats and tray tables dirty, 4ubbish on floor from previous flight. We were seated on the two configuration - the last seats. It was claustrauphobis, no window and I could not stand up at all. Even a child could not have fitted into that seat. Very disrespectful on part of Delta.",Delta,trip_advisor,['Tangibles']
11633,Great customer service.,"Low cost carrier so be prepared to pay extra for everything! The customer service, however, is better than average!",Allegiant,trip_advisor,['Responsiveness']
11634,Buen servixio,"A pesar de las críticas que había leído, fueron vuelos puntuales, avianca Internacionañ tiene solo vuelos con escala hacia Estados Unidos, la atención fue justa, los aviones si bien son antiguos, están mantenidos y son cómodos. La comida quizás es el punto débil.",Avianca,trip_advisor,['Tangibles']
11635,Missed flight,"Terrible flight experience. Our connecting flight from Calgary to Vancouver, through Air Canada as well, ended up being delayed by 15 minutes. Instead of calling ahead to notify the flight from Vancouver to Nanaimo, nothing was done to help up make our flight on time. We literally missed the last call by 5 minutes after flat out running across the airport, and were not allowed on the flight. Customer service was so rude and unhelpful, and we were sent all over the place trying to sort things out. Eventually, we were told the only flight they could get for us was 8 hours later. If you need to be somewhere, Air Canada isn't for you. Unless you enjoy unreliable service.",AirCanada,trip_advisor,['Responsiveness']
11636,Wonderful business class service to Rome!,"We fly Delta regularly for short hauls to NYC and then occasionally for overseas flights. This flight had great cabin staff and a pilot who kept us informed about flying time, etc. We did have some rough air, but the full recline seats are quite comfortable.",Delta,trip_advisor,['Tangibles']
11637,flying fowl!!,"This airline is awful I had a backpack on that weighted less then 23 lbs and during boarding they stopped me and said it was a large carry-on and wouldn't allow me to board without paying them $100, When I arrived home I reached out to their company and they sent me to a chat where Barbara the resolution department said she can't help what happens in the airport, WHAT!! Then what does the resolution department do? This company needs someone to explain common sense to them. Oh and my backpack was smaller then the dimensions that they list on their website. Shame on you Frontier. I'll will never do business with them again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11638,Never Again!,"Paid $19,000 for First Class No points tickets available 8 of 12 First Class Seats empty on the Brisbane Dubai Geneva legs! Carried my two luggage bags over 100m to oversized luggage check in. Advertised Chauffeur Pick up but omitted to tell me that if I book through Qantas chauffeur service not available Lounge in Geneva most unsatisfactory Almost no food. Never again!",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11639,Never fly Frontier,This airline is terrible and on its last leg. If traveling for business please as void if looking for a cheap flight please avoid. They will take your money and provide you with the worst service possible. If you call for assistance you just constantly get people with a language barrier and who just spit policy read from a paper. Never will I do this airline again.,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11640,Always a good Flight,"We always fly this carrier and upgrade to the extended seating. we have been traveling with them since they began flying. I can say the flight has always been good,communication outstanding and the planes are always clean.",JetBlue,trip_advisor,['Reliability']
11641,Nonstop yet Barebones,"Disappointed with United Air, we have been trying out other available airlines at MSN. Frontiers with its nonstop services that chose MSN as a new target. This is truly a barebones, almost NO service airline, yet we are willing to sacrifice comforts for the convenient nonstop, time saving factor. Frontiers offers bargain tickets but charges every piece of baggage, especially carryon stiff fees. NO drinks were offered in flight except water, all others are for purchase. And, the airline twice changed flight schedules unexpectedly, allowing us limited choice but having to change our planned trips. Most services have to be handled on line, not really convenient for older customers.",FrontierAirlines,trip_advisor,['Responsiveness']
11642,Expired ID,"I have a flight tomorrow, March 15 to March 18 2024 and I can’t find my ID but I do have an expired one that expires on March 25, 2023 would I be able to get through the airport smoothly with it?",Spirit,reddit,['Assurance']
11643,Awful customer service on the phone and on the plane,"Flight cancelled before there was any bad weather (based on forecast I presume), but the worst part is that the customer service phone line left you hanging without even placing you on hold (some recorded about a new system that cannot handle the call volume, go figure!). After an hour of calling back over and over, finally got into the queue. Two hours in the queue and finally a rep who took 30 min to rebook me on a 5:30am flight on Sunday morning (instead of original flight scheduled 12 hours later). At least I reached my destination (better luck than colleagues who missed on a full day and some more of a work conference), but weekend pretty much ruined. This seems like a deliberate decision by Air Canada to put profit ahead of customer service. Shameful and abysmal. If only Ottawa had any real competition to non Canadian destinations, AC would be my last pick. Alas, it is somewhat of a monopoly.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11644,Worst airline ever,Asked for a charging port. Attendent did not know class of airplane or which plane she was on. The n was rude and told me to be quiet.,AirCanada,trip_advisor,['Assurance']
11645,The New Emirates 777 First Suite,"I thought that the current Emirates First Suite was the best first class seat in the air, but the new 777 First Suite has even more space and amazing technology. The increased size of the new suite was impressive and immediately evident as we had just come off a 777 flight from Brisbane that had the old suite fitted. The entertainment screen was much bigger, but perhaps most impressive were the virtual windows in the inside suites that project the scene from outside via cameras onto window screens the same size as those of the outside suites. As always the service from the Emirates crews was friendly and efficient. An added bonus on this flight was the Dom Pérignon Rosé that was on offer along with the regular Dom Pérignon and a range of excellent international wines.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
11646,No show fee?,"I scheduled a flight for 12/22-12/25. Plans changed and now i need 12/21-12/25. To change my flight is $70, but to buy a completely new round trip is $40. Would there be a fee for not showing up for the 12/22-12/25 trip or would there be any obstacles for using new trip?",Spirit,reddit,['NA']
11647,See ya! Tired of this bogus airline- not worth it!!,"On our return trip they made us pay for our carry one bag! They said it was because we had a camera / which again we had on our outbound trip. Needless to say, we are done with this “ struggling airlines”.",FrontierAirlines,trip_advisor,['Responsiveness']
11648,A flight you may like to repeat,"It was a long flight but not too boring, especially in the Premium Economy Class. Although everything went alright, there are a few things that need to be looked at. The food quality and quantity must be improved. The airline must know that a Hindu Meal does not mean only vegetarian. Punctuality was really praiseworthy.",AirCanada,trip_advisor,"['Tangibles', 'Reliability']"
11649,Spirit is the worst airline. FIND Yourself another.,"So far my flight home too new jersey, spirit changes my flight and 3 other family members to leave vegas in March 1, 2024 at 6:25 pm with an over lay in oakland california with a departing time of 10:30pm. This is a 2 1/2 hour over lay. And when we got in the plane to go home I will be passing over Vegas. Needless to say my family and I will not be home until march 2, 2024. @ 8am. This cost us a lot of money. Extra time I purchased at the hotel , extended a day for dog sitting and car. And lost a day of pay. When we called spirit. They offered us a different flight but that flight would of taking us 17 hours to get home instead of the 12 they gave us. Our flight home from vegas should of been 6 hours. They did offer us a.bottle of water. They have no compassion. They do not give a care about their customers. Avoid this airline at all cost.",SpiritAir,trip_advisor,['Responsiveness']
11650,Million seats on 1 flight,Always advertising a million seats but they cancel 9 flights to pack you in like sardines on 1 flight...changing your flight 2-10 times 2-3 months before the flight. They couldn’t give me enough points to fly with them with them for free for the rest of my life. I will never and I mean never fly frontier airlines again. I’ve flown with them four times since last summer and every time is the same ol story. Do yourself a favor...fly southwest.,FrontierAirlines,trip_advisor,['Responsiveness']
11651,Delayed Flight from Orlando to Washington/Regan,"I take this flight pretty often. Generally, I like Jetblue a lot. I like the option of watching Satellite TV, the snacks are good, the seats comfortable. When I arrived at the gate, I found that the flight had just been delayed by two hours. Normally, I get an email or text, but all three happened at once. So, now I was stuck at the gate. Apparently there was a weather issue from where the plan was coming from (in the Caribbean). I looked on Flightaware and saw that it hadn't even left to come to Orlando. It was going to be a long day. The gate agent continued to update us and made herself available for questions. Other agents descended on the gate to assist. The guy next to me quickly jumped on the phone and called Jetblue and booked himself on the next flight. I decided to ride it out. I got out my laptop and started working. Within a few minutes, the departure time was delayed again. The gate team continued to update us all. About 20 minutes later, they let us know that our departure time had changed (slightly) and that we needed to head to another gate. I looked at Flightaware and saw that they had changed the plane we were traveling on (coming from another Caribbean country) that was delayed but getting there a bit sooner. Awesome. I headed over to the new gate, and the agents brought water and snacks out for everyone and continued to update us. I thought that was incredibly thoughtful. The flight ended up being delayed a bit more because they had to do a security sweep as the flight was deemed international. I ended up getting in just under 2 hours late. Why the review? Because travel delays happen. But I thought the Orlando team handled it so, so well. They continued to supply us with information, they worked to help the customers that needed to make connections, and they tried to make the delay a little less crappy. I really appreciate that.",JetBlue,trip_advisor,['Responsiveness']
11652,Totally unorganized,UAL has become the worst airline in the usa. They use their services to rob the customers. Who can go to Europe without lagage? They force us to pay $240 for two lagage. They forced us to pay $390 just to seat with wife next to eachother! They think they earn more revenue but actually they loose because people will not fly with discrasful airline.,United,trip_advisor,['NA']
11653,Constant unnecessary cancellations,"I still don't understand how a flight that was scheduled to depart was delayed and then finally when it's ready to go there is no communication to any of the travelers that the gate has changed. Over 20 people missed the flight left sitting at the old gate. The plane left without us. Without warning. 4.5 hours waiting at the airport and they made not one announcement to move the gate and get the gate was moved. Then when they all go to complain they are told by Air Canada that it is their job to ensure they are at the proper gate and on the plane. They never called for people that have not checked in. They all had to remain overnight at the airport because Air Canada did not do their jobs, no hotel, no food vouchers, no apology, ""Its' your own fault"". My flight to Toronto has now been delayed 4 times. So much so that I have now missed my connecting flight and will not be leaving that airport till 10pm tonight on a 3.25 hour plane ride. Will not be in Regina till after 1am. Air Canada is a joke.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
11654,Constantly disappointing,"This airline simply has the worst entertainment I have ever come across. Often screens don’t work, the screens are so slow to respond to any command and the movie selection is abysmal!!! No wonder most passengers have now had to resort to their own downloaded movies. Food was poor and staff also ‘just doing a job’. I would rather pay slightly more for a much better airline.",AirCanada,trip_advisor,['Tangibles']
11655,JetBlue Smooth operation,"First time on JetBlue and we were impressed.Airport star friendly pleasant and helpful. Purchase economy upgrade seats. Very comfortable (almost like Business class without champagne) Prompt departure, early arrival. Would fly JetBlue again",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
11656,Worst airline EVER,"The worst customer service and they literally charge you to breathe. Not worth it after you add up all the costs, they do not come out cheaper. Save yourself the headaches and unpleasant experience.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11657,Impecable servicio,Es la 2da vez que elijo Avianca para volar con destino a Nueva York y ambas experiencias han sido impecables. Desde todo el personal que fueron super amables y correctos hasta que todos los vuelos correctamente en horario. Muy recomendable. Muy seria.,Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
11658,"Fees, Fees, and more Fees!!!Geesh!!","Gosh Allegiant has fees for everything!!!, $5.00 fee if you do not print your boarding pass online, $40.00 to check a bag not over 41"" that goes overhead on the plane (Delta only charges $25.00, and to my knowledge 0 to print out boarding pass), This airline charges way too much for everything..",Allegiant,trip_advisor,['Responsiveness']
11659,Avoid this Airline!,"I had the worst experience of any flight or airline I’ve ever had. Spirit hooks you with a cheap flight, then they charge for everything, $68 a bag, whether you check it in or carry it aboard. If you want to choose your seat, that’s an extra charge. If you upgrade to a seat with extra legroom like I did, its non-existent. The seats are so small and cramped. The counters are staffed with 1 person who has to check you in and take tour bag. As if that wasn’t bad enough, my flight was delayed 4 times- 4 hours, then had to wait on the tarmac for an extra hour before we took off. There were 2 open seats at the front of the plane, 2 rows in front of me. I asked if I could move to one, and, you guessed it, a $25 fee! After a 5 hour delay, Spirit sent passengers a $7 voucher which could only be used on the airplane, which had no meal service. Avoid this airline!",SpiritAir,trip_advisor,['Responsiveness']
11660,São do automóvel,"Fomos ao salão eu e mais 8 amigos, e fomos pela avianca, tivemos um ótimo voo, o serviço de bordo bom para o tipo de voo, funcionários educados e prestativos. Recomendo!",Avianca,trip_advisor,['Responsiveness']
11661,Ms,"Our lengthy flight to Japan from Toronto, Canada to Tokyo, Japan was very smooth and comfortable. There was also excellent service and attention on the part of the flight attendants.",Delta,trip_advisor,['Assurance']
11662,Great flight as long as you can expense it.,I love united when I can expense it. Better entertainment. usually a tad nicer than the more budget friendly airlines. But....not worth the price if you have to eat the cost.,United,trip_advisor,['Assurance']
11663,Melbourne Lounge,About to travel on the A380 from Melbourne to London via Dubai in business. I would have thought that passengers (who could have flown with other airlines) would have been advised that the Emirates Lounge was closed and we would need to use an alternative. At the very least I would have expected a comparable standard of food and facilities. Extremely disappointed.,Emirates,trip_advisor,['Responsiveness']
11664,Friendly and Punctually,Seats and toilets were quite decent and clean though the 767 aircraft is over 20 years old. The crew was very friendly and keep asking passengers whether they fancy a drink or a snack throughout the entire flight.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
11665,Great Flight,Uneventful flight. Snacks and beverages available with kind flight attendants. Smooth takeoff and landing.. how much more can you ask for?,JetBlue,trip_advisor,['Responsiveness']
11666,"Great flight, arrived early",Direct flight great on time service. Also price was good. Not many airlines offering direct flights.,JetBlue,trip_advisor,['Reliability']
11667,First Class to Denver,I had a regular economy ticket and then an upgrade offer came along for 179 dollars I went for it and glad to do so! This flight is operated by a 777-200 which means that unlike regular domestic 1st class you actually get an international business seat which lies flat. The service onboard was outstanding. Glass of Champagne upon boarding and then a lunch service once airborne. Drinks were available too free of charge. I also watched a movie. Highly recommend this flight!,United,trip_advisor,['Assurance']
11668,Zero customer service and loss of preferred seating.,"I took my first trip with Air Canada over the holidays. Never again. I booked the flights weeks in advance. I selected preferred seating because I'm 6'-0"" and all legs. I chose my return flight seat with no problem but could not choose my flight from Boston. Several rounds on their web page, several emails to customer service and several phone calls later I still could not choose my seats. I was told that they were updating the web page and the customer service phone lines was the reason I was having the trouble. Finally chose my seats and paid for them after three weeks of trying with no help from them. Leaving Canada. On the day of our return flight we were informed last minute that the plane was being changed and to check our seat assignments. When I did I find out that we were in the same seats numbers but they were not the preferred seats I had paid for. When asked why I was told ""They were given to the business class passengers"". How nice for them. When I asked about a refund I was told to contact customer support. (Read paragraph above again) So now I have to check my credit card to see if I got a refund. Air Canada customer support is no help at all.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11669,"uneventful flight from Dallas, Texas to San Francisco","The flight was full but uneventful. Uneventful is a good thing, you want the flight to be smooth with no incidents. The flight attendants were very friendly and worked precisely.",United,trip_advisor,['NA']
11670,Ms,I have used allegiant Airlines probably 30 to 40 times and never had a problem or bad flight. You just can’t beat them for the money if your plans are pretty flexible,Allegiant,trip_advisor,['Reliability']
11671,so inexpensive,Below half the price of any other airlines. Still got me there..lol. Amazing alternative to expensive names. The only thing is you have to travel on their specific dates. Maybe once they become better known they will increase their days. So..if your flexible definitley take ALLEGIANT,Allegiant,trip_advisor,['Tangibles']
11672,"Terrific Crew :Anna, Julia and Tosha - Flight #780 MBJ-JFK","Had a terrific flight back home with this wonderful trio, they were very pleasant and accommodating, makes the jetBlue experience even lovelier - thanks guys.",JetBlue,trip_advisor,['Assurance']
11673,Flight from Costa Rica to Colombia,"I used Avianca sometimes when there are not any other option, the best from Avianca: very new airplanes, good service in business and economic class, big airplanes for long routes (B787, A330), VIP Lounge with excellent services. Things could be better, the Bogota Airport Hub is the worst, normally you have to take a bus from the airplane in the floor to the main terminal because the gates in the terminal are using just for big airplanes, the connections are always very limit if you lost your connection maybe need to wait a day in Bogotá.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
11674,Bad experience with SPIRIT 🤮,"This company is a ripoff, they a charge us so much money for the bagged almost $300 extra , they have bad service, their staff don’t take care people , basically they don’t care , bad experience, I wouldn’t recommend anyone to use this airline.",SpiritAir,trip_advisor,['Responsiveness']
11675,Ridiculous delays and rude staff,"Both flights delayed significantly, staff at Newark Liberty are extremely discourteous. Very rowdy group on flight disturbed all other passengers as they were spread throughout the cabin, they were not correct by flight attendants.",United,trip_advisor,['Responsiveness']
11676,"Excellent services, not too crowded","I flew to Cancun from Ft Lauderdale Feb. 26, before the recent corona virus troubles began, so I assume my flight was more typical than such flights may be now in mid-March. The 2 pm flight was about 3/4 full, so very comfortable. (The flight back on March 11 was about half full.) It was on time. We had plenty of time to rent a car and get to our hotel 13 miles south of Cancun before sunset. Well done.",SouthWest,trip_advisor,['Reliability']
11677,Portland Airport & Flight,"I was very pleased with all the staff at the Portland Airport and the flight from Portland to Chicago. The flight attendant were very nice the flight, even for a middle of the day flight was not packed and we landed a few minutes earlier than expected. Very please with services and flights from Portland Maine Airport.",United,trip_advisor,['Assurance']
11678,Horrific travel conditions and staff. Felt like prison,"The BC staff was incredibly miserable and racist. An attendant name Joni, was horrendous and should be removed from the airline. Super unprofessional, super rude, she was racist, and discriminatory only giving couples food and drinks and older people. Then they cam threw the pretzels on my lap and ignoring and constantly talking on the speaker. I would rather fly flair air then ever be disrespected by such a horrible cabin staff ever again. Pick another airline you can people. I had to press the button 4 times, and they wouldn't let me stand up or use washroom. It seemed like a prison",AirCanada,trip_advisor,"['Assurance', 'Empathy']"
11679,Left soldier stranded ,My daughter is reporting back to Bosnia after a short leave home. Her flight in Omaha had delays that resulted in causing her to miss her connection in Chicago. United finally got her a flight for tomorrow afternoon. Not only will she be late getting back to her deployment but United refused to pay for a hotel room.,United,trip_advisor,['Responsiveness']
11680,Do not travel air Canada!!!,This is one of the worst airlines I have ever been on. Staff on the plane are nice but we are currently sitting on the plane with a now technical difficulty after a 3+hour delay. A trip that should have been 14 hours is now almost 24 hours. And who knows when we will be getting home. If I could give them a zero I would.,AirCanada,trip_advisor,"['Reliability', 'Assurance']"
11681,Good Flight,"For Ann economy class flight it was quite ok. Boarding, service and punctuality was ok. When boarded I asked for a wheel charge upon arrival but the request never got in to the system. Despite this the personnel at boarding in FLL were very nice and helpfull.",Avianca,trip_advisor,['Responsiveness']
11682,No service at all! First time starving on the flight!,"I usually travel in Asia and it’s my first time to visit Europe. I heard a lot of compliments about Emirate so I decided to pay more to experience the service of Emirates. However, it’s my first time also will be my last time to fly with Emirate. On my first leg from Brisbane to Dubai which is a more than 14 hours journey, there were only two meals provided, no any snacks or service between and I have to go to the kitchen for water couple times by myself. I got nothing to eat within more than 8 hours and it’s the first time I was starving on the flight. When I made the complaint to airline once I back home, they assumed their cabin crew provided snacks and service every two hours! I’m not sure if it just happened to the last cabin but it’s unacceptable! On my way back from Dubai back to Brisbane, I spent more than half hour waiting in the queue for check in when there were only 4 persons in front of me with three counters opened. While I was waiting, there were more and more people in the queue and the counter crews just didn’t care, they were chatting with each other, on their cell phone, everything was like slow motion. After I was onboard, I asked for a face mask few times as mine was broken and of course I never got it until arrival. During the meal time, cabin crews spent almost one hour to finish a cabin and I couldn’t even go to toilet as my seat was between two trolleys. When she brought the meal to me; she didn’t give me options and just leave the tray on my table without saying anything. Few minutes later, she brought me a dirty tray with few different cups of liquid, again, she said nothing! I was so pissed off and asked her what it is. She replied they are water, apple juice and orange juice. And then I asked is there more option? She said, yes, you need to ask. It was a big shock as I can’t believe how rude she is! I hope I remember her name as she really need to have a further training. Of course, Emirates refused to admit any complaints. In stead, they tried to blame me didn’t check in online and didn’t bring the issue to senior cabin crew on flight! As per the experience, I will never recommend Emirates to anyone!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11683,The worst airline ever!!!!,"I have no choice to fly because I live in a small area that only has air canada flights, but I dispize knowing I have to fly with them to go to work every month. Absolutely nothing about this airline is good, the seats are so close together that you can't even bend down to adjust your shoes. Not to mention you pay a fortune for Thier flights, and all they give you as small mini bags of pretzels lol. They pack every flight to the fullest capacity, and if they have a large air craft that isn't absolutely full they will make passengers wait at the gate to bring in a smaller air craft to save from having to fly a larger plane even though it is a 5 hour trip. They talk about your comfort, but care nothing about your comfort whatsoever!! Almost every lay over I barely make my connection from being late, or miss my next flight entirely because they don't have Thier sh*t together. Bags are always damaged, or lost also. They over serve alcohol to anyone no matter how much of a pain in the *ss they are being around others passengers. They should be shut down entirely, and hopefully another airline takes over who isn't gonna rob us blind for a crappy flight... It costs us Canadians more to fly within Canada than it does to fly over seas, or anywhere else in the world... Us airlines for example isn't even as half as much to fly across the states as air Canada charges to fly across Canada. Shame on this airline in absolutely every way!!!",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
11684,Can’t see pat Emirates,"Once again used Emirates to Mumbai via Dubai. Punctual, clean, with a friendly cabin crew this is an exemplar in economy class flying. Made to feel welcome and values, not just cattle class",Emirates,trip_advisor,['NA']
11685,Don’t do it,"Worst experience of my life. Our (group of 25 students/chaperones) first flight that was supposed to take us to Toronto for a layover was delayed 2 hours so our layover was tight. Air Canada ended up delaying two hour because of the large number of passengers on the first flight but as soon as we were being taxied into Toronto they took off. So we were stuck for the night. They did give us hotel and food vouchers, which was nice, but we didn’t get them until stay there for over 6 hours. They told us they could fit us in on the next flight so we got up early and head back to the airport. Got there and we were told that they actually didn’t have a flight, so we had to stay for an additional 12 hours to try to get things situation and get our luggage. Have us the luggage was lost in a loading area to be sent without us. Then we proceeded to spend another two nights in Toronto before figuring out what to do. We finally got a flight. 18 of us were able to get on another airline while 7 of us had to stay with air Canada. Of course when we landed the 7 that went with air Canada had their luggage lost and had to go the whole 8 days without it. Upon our return to Toronto for another layover to Philly, 8 of group got stuck in customs because they closed for the night. So the rest were just going to get on the flight and take a chance. The flight ended up getting canceled because there were no available flight attendants. So we ended up having to sleep on the floor of the airport because the only flight we could get onto was a 8 am and it was already 1 am and we didn’t have a hotel yet. THERE WERE MICE. Finally we did get our flight safely home! But half of our luggage didn’t get loaded. Over the experience was terrible. Of our 12 day trip 4 1/2 was spent in Toronto. The workers were nice but there is no transparency and it seems that no one really knows what’s going on. Air Canada… YOU NEED SOME WORK.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
11686,Frustrated and very Disapointed,"Our trip was planned well in advance, and our confirmation says ""your reservation is booked and confirmed. There is no need to call us to confirm reservation"". WELL!!! Thankfully we tried to print boarding passes only to find THE FLIGHT IS Cancelled !! No explanation, NO NOTIFICATION!!!! less than 18 hours away from. A very important trip!!! So unprofessional it's shameful! What a mess trying to reach customer service! What an absolute travesty! No seats together, next flight in the middle of the night, employees have NO IDEA what's going on. So frustrating! I would avoid this company like the plague! I will NEVER USE JET BLUE AGAIN. THEY ARE A JOKE!!!!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
11687,Dirty aircraft,"No comment!!!!! Look at the pictures Specially during this pandemic that we all should care more about cleanness, obviously Spirit airline does not care about their passengers health.",SpiritAir,trip_advisor,['Tangibles']
11688,Great Service,"The minute you board the plane you feel welcome and taken care of. Efficient, smiling, bilingual personnel is there to take care of you. Great food and drink and when you want to sleep they make sure nothing will disturb you. Great flight, great airline, great people.",AirCanada,trip_advisor,['NA']
11689,Customer service agent called me back to harass and mock me,"I called for a refund on my flight. I know spirit sucks so I called my bank for a refund, which they did, but today it was reversed by spirit. Story is - Dec 8th I arrive an hour early for my flight, while in the Uber at the airport about to get out, I get a text that says the flight has been delayed an hour. No biggie. It’s a small airport, there’s a snack thing about 20 feet from the gate. So I hung out there, and then got another text/email saying it was delayed again. Annoying, but fine. About 25 min before the new/updated boarding time I was sent, I stand up and walk towards the gate. And guess what. The plane had left at its original time. There was no delay. No loudspeaker announcements, no update texts or emails. Didn’t even see anyone board. It was total twilight zone. The gate was correct, but there wasn’t a single spirit employee anywhere. The gate has turned into a United gate. I still don’t know what happened till this day. Just super odd. So today I call and ask for my refund. The supervisor was extremely rude for no reason from the get go. He wouldn’t listen to me, kept cutting me off, and wouldn’t let me explain the situation. So I said I’ll call back man, I’ll talk to someone else. I hang up. He then starts blowing up my phone, 2, 3, 4 times. I finally answer. I pick up and he laughs, and says “just want to let you know you’re not getting your refund!!” while laughing and totally mocking me. For what? No idea. Insane. I can’t believe they’re allowed to do that.",Spirit,reddit,"['Reliability', 'Responsiveness', 'Assurance']"
11690,Scary unaccompanied minor situation,"My 10 year old son flew UM today. Short flight, just over an hour. I obviously was not there, but what I gathered from my son, flight crew, and a kind fellow passenger is that my son was sat in a window seat with a woman (the kind fellow passenger) in the aisle seat. A very large, seemingly unwashed man boarded after and attempted to sit next to my son, in the middle seat. The woman sitting in the aisle seat said no and moved over to the middle seat between my child and this man, but that didn’t stop the man from starting up a conversation with my son, asking him questions and he gave my child a phone number, saying it was the phone number of his own child. The woman alerted the flight crew, who called for the police to meet the plane at the gate. I was waiting at the gate for him, and when I saw the police officers showing up at the gate of the plane that my child was on, I panicked and asked the agents at the desk if everything was alright. She got her manager for me and he told me that there had been an incident with my son and another passenger, and that the police would be bringing the other passenger off of the plane and would probably want to speak to me. I was pretty much completely panicked, my son came off the flight first and then the man was brought off by the police, the situation was explained to me by the flight attendant, I spoke with and thanked the awesome woman who was looking out for my son and the flight crew for taking the situation so seriously, and we got out of the airport. I’m waiting for the police report to be finished so I can get that and figure out exactly who this man is and see if there are any details that I missed (I was panicked). I’m really sad and angry that this happened, and completely confused as to what the actual fuck is wrong with the man. The flight attendant thought that he noticed my kids unaccompanied minor lanyard and thought he would be an easy target. I am angry, but none of my anger is for Southwest’s staff, they did great taking the situation seriously and having protocols in place. They had moved my son after the woman alerted them, telling him it was so they could take him off the plane first. He didn’t even know there was a situation until he was coming off the plane and saw the police. Sorry for my rambling post, I’m shaken that this happened. And yes, we’re having many conversations about not talking to strangers.",Southwest,reddit,['Assurance']
11691,Ruined my Birthday Trip! Thanks a lot:),"The customer service agents were not trying to help at first. Management didn’t care at all. A few agents tried to help after they seen it was their mistake. I was on the phone with them for 2 hours trying to figure out my flight. I tried to escalate my situation to the supervisor, Yohanna. Had he even tried to look into my flight, he would see that it was delayed. I received several emails about it. He pretty much ignored me and walked off. After speaking to a phone representative and supervisor, I was sent a confirmation email with the same flight delay but was still denied boarding with no refund. Khatri and Yohanna, both managers, both were rude and nasty. I overheard another passenger before me saying, “ atleast have some compassion. You never know what people are going through.” A passenger at no point should have to tell a manager that. You don’t have to be nasty!! Eventually I received a refund from a phone supervisor and booked Delta right out of LAX with no problem.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11692,Archaic Way to Fly,"First time flying Southwest Airlines and now completely understand why flights are cheap and bags are free. These are the only perks that keep them in business and, frankly not enough to get another dime from me. Can't select your seats...not that big a deal. Pay the extra for early bird seating...problem solved (not). Have groups A,B, and C all board a bus and shuttle out to the plane on the runway so that when the bus doors open, there is a mad dash to the stairs...absolute insanity. Have seen acts of war that were more civilized. For a moment, we actually considered walking the other way. Will NEVER EVER fly Southwest Airlines again even if the flights are free.",SouthWest,trip_advisor,['NA']
11693,Boa viagem,"Uma boa viagem. Comidas satisfatórias, bebidas idem. Espaço um pouco apertado, mas para uma viagem de 3 horas, dá para suportar tranquilo. Não é minha empresa favorita, mas valeu a pena.",Avianca,trip_advisor,['Tangibles']
11694,Great crew,"The crew was so wonderful especially the captain, very friendly and so nice. Took really great care of everyone...",United,trip_advisor,['Assurance']
11695,Great value but no food to eat,"My daughter received special kid meals which were pre-ordered, but turned out all meals on both ways have eggs in it which she cannot eat. We asked if she can get a pasta meal provided for adult. It was a simple no meal cream sauce pasta, but she developed rushes and had really hard time in the flight. Also all sausage and ham products tasted terrible that I cannot tell turkey from pork. It tasted some chewy condenced substances with pink color. I recommend to get vegetarian or halal /kosher foods even if you care less to avoid all meals. Just food alone (even we brought our own foods) convinced us that we are paying extra to book on JAL or ANA next time.",United,trip_advisor,['Responsiveness']
11696,Best South American carrier,"On time and flawless baggage service. No last minute gate changes, as sometimes happens on the domestic side.",Avianca,trip_advisor,['Reliability']
11697,Badbadbadbad,"Avoid at all cost. If they have no other airlines I wouldn’t even go because Avianca will ruin your trip. We had an 6-9 hour flight duration that turned into a 24 hour ordeal. Both flights were delayed cancelled and when we finally were about to land the pilot last second hit the gas and pulled up to avoid landing because of visability and we had to turn around. Everything about this was delayed. The shuttles, gates were constantly changing, support on the website sucks, the seats bad, everything about it is so below average. This airline is worse than spirit airlines. I’d honestly rather drive next time.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
11698,Spirit Airline,"I booked this flight about two months month in advance. You'd think your family can be seated together with that much advance booking. Nope, you must choose your seats separately and be charged for choosing your seats. If they're going to assign seats anyway, why not group them by family or friends? Nope, they scatter the passengers all over their plane, next to strangers. . They nickel and dime you to death on everything, including drinks and snacks. Spirit should be your VERY LAST option, when flying commercial.",SpiritAir,trip_advisor,['NA']
11699,Awful Flight Attendant,"The flight attendant refused to let me swap seats even though I counted 17 empty seats in the rear end of the plane! I was sitting in the same section and she demanded I go back to my original seat because of weight and balance. I told her I used to be a flight attendant and knew it was fine. They cram people in like sardines and then they block off the last 2 rows so they could use them!!! They also lied to people saying the bathrooms were full when they were vacant! After sitting at the gate with the door closed for an hour and a half! I can’t believe how rude they were. They don’t greet their passengers, they gave me a dirty look when I boarded! Awful awful!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
11700,Implicância de atendentes,"Dentro do avião o serviço é um dos melhores aqui no Brasil, mas até o embarque os atendentes conseguem irritar os passageiros com bobagens. Quando fui, ninguém implicou com minha bagagem de mão, minha bolsa e um sacola com o travesseiro e um livro que levei. Mas na volta, em Curitiba, um atendente na sala de embarque e na hora do embarque, depois de enfrentar um fila bagunçada, resolveu implicar com a minha bagagem de mão (que era a mesma da ida), e com o fato de eu estar com três volumes (bagagem de mão, bolsa e uma caixa com duas garrafas de vinho). Como não achou problemas com minha bagagem de mão, resolveu implicar com a caixa de vinhos (2 garrafas). Tive que dar passagem para todos os passageiros da fila que estava, e colocar as garrafas dentro da bolsa, que ficou aberta porque não tinha como fechar. Perguntei se o problema era só a quantidade de volumes que ele estava vendo, e se daquela forma ele exergava mais de dois volumes. Só assim ele parou de querer que eu despachasse minha bagagem de mão e eu pude embarcar. Dentro do avião tirei as garrafas da bolsa. Achei desnecessário isso. Cuidado com a quantidade de volumes que levam para o embarque na Avianca.",Avianca,trip_advisor,['Responsiveness']
11701,Question about where gift card credit goes?,"I booked a flight for a friend using a SW GC I bought from Costco. If I cancel their flight, what happens to the gift card credit? Is it locked in their name or can I transfer it and use it for myself/another friend?",Southwest,reddit,['NA']
11702,Worse traveling experience ever ,"This was far most the worst traveling experience ever! I picked my seat and some how I ended up in seat 27 with no windows, that was on my way to Jamaica. Then I tried all day and night to pay online for good seat in advance but the system was not working properly and kept reading error! Then once I got the airport the seats was gone. So I paid extra for a window seat in seat and being in an emergency exit with no widow’s. Also the flight was delayed for 3 hours. Once we finally made it to the Fort Lauderdale airport we had to sit on the plane for 25 minutes. It was awful!",JetBlue,trip_advisor,['Responsiveness']
11703,Missed Grandma's funeral,"6/28 9pm My daughter missed her grandma’s funeral because Allegiant told her there was a weather advisory. My daughter will be 18 in three months. The website says anyone older than 15 is considered an adult. They told her that there was a heat wave advisory for Lancaster which is in the desert not even within the vicinity of L.A it was dropped at 9pm, which was the time of her flight from Indianapolis, and since she was a minor she could not fly. The agent took her phone and went through her emails to check for confirmation, which was never sent. They laughed when she walked away. I asked if they could hire someone to accompany her as the website says but the agent told me that they didn't do that. What a waste of time, money, and energy, emotions. They told her they could reschedule in July. What a joke and very irresponsible. I tried calling but no one would answer. Horrible company. Spirit for now on.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
11704,Awful,Will never fly this crappy airline again. They could have put us on an earlier flight and wanted to charge all kinds of money in Las Vegas. Awful customer service and don't care at all anymore. Also cancelled a flight and didn't even notify us,SouthWest,trip_advisor,['Responsiveness']
11705,Allegiant Air rocks!,I fly Allegiant Air about 8-10 times a year to visit my grandkids. The flight costs are reasonable and planes are brand new. I have yet to have a grumpy flight attendant as all have been very pleasant. My only complaint is that flights are occasionally delayed or cancelled causing some hardships. The airline did reimburse us however with part of our costs which was nice.,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
11706,Soso,"Not sure who's at fault but we were assured by Thomas Cook that a connecting flight would delay if incoming flight delayed, not so. On first leg of journey stopping at New York we were late taking off because we waited on a connecting flight in Dublin only to get to New York to find out flight was closed and we had to wait 6 hours for next one. Flight from New York to Vegas and both return flights were all on time. Can't fault service on flights tho, Delta staff are superb.",Delta,trip_advisor,['Responsiveness']
11707,"Best cheap flight you will ever find, so cheap it will change your life","I have been flying with Spirit for a few years now and I love them. You get no drink or snacks, but just bring your own on. I have flown form New Orleans to Washington DR, Detroit, Mi, Orlando, FL, Atlanta, GA Las Vegas, Nevada and Los Angeles. I HAVE NEVER HAD 1 BAD EXPERIENCE. Flying back to Orlando in two weeks. The staff are always nice, the plane is always new and clean. Learn to pack light and you don't even need to pay for a checked bag. You can take a normal size Back Pack on for free.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
11708,La peor aerolínea en q viaje en mi vida,"De terrorrr!!! Saque pasaje en ejecutiva, en un avion de cabotaje!!! Desatrosos los asientos, la comida no podia ser peor, ni las azafatas!!!Jamas viajaria x esta aerolinea!!!!!!",Avianca,trip_advisor,['Responsiveness']
11709,"Frontier going bankrupt, again","Tried to use miles, tried to use voucher,tried to pay with credit card, tried to ""chat"" with someone, nope! Chatted for 5 hrs on Christmas morning trying to book a flight since beginning of December and Noone can answer questions! Joke of airline, hiring out of country workers to ""chat answer"" simple questions and all them just simply stopped replying. I would rather drive than ever fly with this crap hole of a airline. Signs of a airline going bankrupt......drop cities it flys to and from, check. Drops customer service and hires out of country tech support, check. Tried to merge with spirit but spirit realized frontier is going under, check. Not much left but to NOT let customers use miles,vouchers or loyalty credits. Oh wait check, check, and check........",FrontierAirlines,trip_advisor,['Responsiveness']
11710,Worst Airline ever!! ,"Absolutely the worst airline. I can write a book about this but I will try to keep it short. First, they added an extra stop in cancun to refuel, which took and extra 2 hours. They didnt even warn us about this stop until we were all on board. Because of the extra stop, we missed our connecting flight. Toronto airport has to employ the most useless people I have ever seen. They split me up from my kids in the airport because they didnt bother telling us we needed to collect our luggage. My kids are devastated and I have 4. I will never come to this airport or use air Canada again. I will cancel a vacation or business trip before ever considering this horrible airline.",AirCanada,trip_advisor,['Reliability']
11711,U get what U pay 4,"Needed to go to Philadelphia on short notice, this was the cheapest airline- and it offered non-stop service. We did our research prior to booking, and adjusted our expectations accordingly. Definitely no-frills, as advertised. No complaints to speak of- our luggage seem to take awhile to offload.",FrontierAirlines,trip_advisor,['Responsiveness']
11712,Frontier airlines Maintnance,"Hour waiting on maintenance after boarding, shouldn’t maintenance be done before plain loads with passengers.. reconsider flying the old planes of frontier airlines",FrontierAirlines,trip_advisor,['Reliability']
11713,Nonstop flight to Punta Cana DR,"Excellent flight & crew. Clean, newer airplane. Good choice for entertainment on board 5 hour flight.",Delta,trip_advisor,['Tangibles']
11714,Easy flight from Mexico,"Easy flight. There was a delay, but received alerts on phone. Flight was only about 2 hours and 15 minutes. Super easy to get from Mexico to Denver. Cleared customs in no time. This flight didn't have AC while on the ground in Mexico, which made it very hot while people boarded and wasn't pleasant. But overall the flight was fine.",FrontierAirlines,trip_advisor,['NA']
11715,Mixed bag of entertainment offerings.,"All things on time and as expected. Transfers made easily. On the flight to Boston/Halifax we had great movie options for the screen in front of our seats. On the return, no such luck. It seemed they expected downloadable options good enough - but I didn't have an ipad, and don't watch movies on my tiny little smart phone . Just read my kindle instead.",United,trip_advisor,['Tangibles']
11716,If you want to experiencepoor service this is the airline for you,"Probably one of the worse flight I have ever been on, seem that internal US airlines have no real service and am surprised that American citizens don’t complain. I flew with them once before Amsterdam /Houston and for an international flight was very poor. I you want to experience an airline that constantly under performs then try",United,trip_advisor,['Responsiveness']
11717,Flight,We had a great flight! Takeoff&’landing was good! We had 7 newlyweds on board! Everyone was upbeat & looking forward to their destination! Snacks & beverages were average. Like to fly Southwest whenever I fly. Always a good ride.,SouthWest,trip_advisor,['Responsiveness']
11718,Enough leg space,"I flew from Melbourne to Vancouver via San Francisco. The first leg was 15 hours, so was hard on the bum. The leg room on the 787 was good, although people on either side of me made my position cramped. Going through immigration and customs to change planes was a bother. The 737 from San Francisco to Vancouver gave a similar experience. The policy is for meals only on longer flights, but the choices were never properly explained, so it would be better to specify a diet. I had trouble confirming on line or in the terminal as I had no USA address to declare (as I was not going TO the USA !!)",United,trip_advisor,['Tangibles']
11719,Mr,Flown with Emirates over 20 times would not fly to Middle East with any other carrier. Keep up the excelllant service Emirates. THE BEST James Grant,Emirates,trip_advisor,['Assurance']
11720,Seats,Flight was operated on old AC planes. The flight back home was a real torture! The seats are soooooo tight it’s very uncomfortable! And I’m an average tall girl! Anyways it wasn’t pleasant at all!,AirCanada,trip_advisor,['Tangibles']
11721,Pennywise Pound Foolish,"AVOID THIS AIRLINE AT ALL COSTS. I have used them twice (or tried to use them). Once they were so late (due to a suitcase falling on a passenger's head), I missed my connection. The second time they cancelled the flight all together (ostensibly due to weather in Las Vegas but my connection was still flying...). In this most recent case, I lost $600 between the missed connection and the short notice flight out of Sacramento that I had to take. This is the only airline out of Stockton so you may think you are trapped -- but you are not. FLY OUT OF SACRAMENTO: Take the RTD 163 bus from Stockton to Sacramento downtown. Then take the Yolo 42B to the airport. There are so many better options out of Sacramento. You don't have to be forced to use this terrible and unreliable airline.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
11722,A company who doesn’t care about its customers,When flying home two days before thanksgiving. (A flight i booked almost 5 months ago.) It kept getting delayed and then was cancelled. They couldn’t get me home till thanksgiving and that wasn’t even for sure. They refunded me my flight but by that time all other flights costs 4 times the amount. Contacted customer service and they didn’t care and said they have the right to cancel a flight at any time and let you figure out last minute how to take care of where you need to be. I had to work the next day and they didn’t care about me or where I needed to be. Horrible customer service. Definitely did not feel like a valued. Only fly if you’re not in any hurry and want to gamble your flight in chances it will be cancelled. Then you will have to figure out where to stay until they can get you on a flight or you’ll have to pay for a last minute flight with a different airlines.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
11723,You will regret it!,"Worst customer service, they will never answer. Called twice tree hours and no one. Sixty dollars per carry on, same for a baggage check in. The cost to cancel is as much as your trip. Honestly for what you pay with luggage you would spend the same on a more reliable airline with impeccable customer service and no cost for luggage.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11724,Good flights,"Always good to fly with Emirates - the staff are friendly and always have a smile on the face,,, I do admire them with all going on during a flight. Good movies",Emirates,trip_advisor,['Responsiveness']
11725,"Baggage Fees, Movie Problems, Weight Issues","When I booked the flight, I had never flown on an international flight which charged additionally for any checked luggage, so was surprised when I got to the counter and discovered that it cost $30 more for my luggage to fly to Paris and back than it did for me! Now I know. On all four legs of my round trip,my movie screen didn't work! Admittedly, this was an abundance of bad luck, since many of the other passengers had screens which worked. Attendants would try to fix my screen, but to no avail, and so I was offered another seat on one leg. On the last leg of my flight, 9 passengers were offered $600 to wait for the next flight (two hours later). I should have jumped on the opportunity, but unfortunately I didn't. When I arrived home to SFO, my bags didn't arrive with me, but were probably on the flight which probably arrived two hours later. If I had been on that later flight I would have taken my bags home with me, but since I wasn't, Air Canada said that they would have my bags delivered, and I didn't receive them until 6:00 pm the following day. Needless to say, I have no plans to ever fly Air Canada in the future....",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
11726,Great on time Flight,"Southwest was awesome after this nightmare on the competition. We flew to Bay area on United (plane broke) so they referred us to AA, also broke. 21 hours later we arrived at 1:30 am. Staff couldn't have been less helpful and some were down right snotty and arrogant. We flew out on Southwest flight #507 Oakland to Spokane on June 4, departed at 11:30 am. It was like a breath of fresh air. Staff was helpful, caring and had a sense of humor. Plane took off and landed on time. Seats comfortable and a few more inches of leg room.",SouthWest,trip_advisor,['Responsiveness']
11727,Crappy,Canceled flight at 551 pm the day prior sent an email to me discovered the flight was canceled at 345AM after going through TSA had already checked out of hotel and would cost an additional 50 buck to get back to hotel to hang out gave 2 100 dollars vouchers that have to be booked in 90 days the charge for carry on bags pay for flight pay for seat pay for all stacks and drinks the only thing that is no charge is the toilet no customer service number a chat bot that runs you in a circles of jerks have to pay the dog boarder an additional day since won't be home till late no text the seats don't recline had seats that were next to eack other now 3 rows apart buy the time all of the add-ons are done 588.00 for round trip would not recommend to any one hated and definitely not my best friend,FrontierAirlines,trip_advisor,['Responsiveness']
11728,Worse airline ever,"This airline has cost me over $1500 in flight for a 4 day trip to Los Angeles California. I’m traveling with two companions and we booked our initial flights through spirit. Immediately after booking the flight, there were at least 3 different emails stating flight changes. On the day of departure, they moved our flight so far behind that we would’ve missed a meeting so we booked a different airline so we can still get to LA at least at a good time. Today is the day we leave LA, went online to check in, the return flight is no longer there. I reached out to spirit to see what’s what’s going on, apparently the return flight has been canceled automatically and that I’ll have to pay $791 to put the three of us on a new flight. At this point, it’s really my fault because I’ve been warned about spirits many times and this was the first time giving them a try. Lesson learned. I had to book another flight back with American Airlines for $777, and keep in mind that they’re not refunding me either. For anyone considering flying with spirits, just don’t. It’s a headache from the beginning",SpiritAir,trip_advisor,['Responsiveness']
11729,Poor service at its best!!,"Poor service from the crew. They dont have manners at all. Serious look, like they are obliged to do the work.. Food was very terrible. I ask for chicken food. They gave vegetarian food by telling the chicken is over. Then what is the use of having a menu brochure when you can't provide the service!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11730,Economical Airline,"Staff is nice, price is right, drinks are good, and 2 bags are free. Wish they would fly to more destinations and not have the fights so full. Overall Southwest is just fine.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
11731,Efficient discount airline,"Everything smooth - on time, comfy enough, convenient schedule, proper destination. Paid for one checked bag which was handled promptly. Boarding process much smoother than some full price airlines, allowing on board only what was paid for..",Allegiant,trip_advisor,['Reliability']
11732,Good trip,Overall a good experience we flew spirit our flight status changed all day and finally resumed to normal flight time the flight was smooth on time & even early we did have a few issues at mco but nothing major,SpiritAir,trip_advisor,['Responsiveness']
11733,Lifelong member and cardholder cancels all JetBlue Accounts,"I and my family have been lifelong JetBlue customers and card holders and 2 weeks ago our flight was cancelled due to ‘weather’ they say. Was on Nantucket with daughters for 3 night stay, day of flight-we were told flight was cancelled and they would put us on flight the following day. Nantucket is beautiful island and not a bad place to get stuck however expensive. JetBlue would not consider offering any of the customers on this flight a travel stipend or help with additional $ on overnight parking at LGA. They say not their fault but weather. So our extra day which was good, no bad weather there but ended up paying $ for hotel, food and parking. Listen Jet Blue you need to offer something to loyal customers or any new customers when their vacation plans are disrupted even a $50 credit for the inconvenience would have shown good faith-flown delta and american and even though weather related cancellations we were always compensated something. Our last flight on Jet Blue.",JetBlue,trip_advisor,['Responsiveness']
11734,If you want horrible service and want to get nickeled and dimed to death.... This one is for you....,"I have had the worse experience with this airline. They charge you for every little thing, including if you want to select a seat before the flight. Then I had a credit that I was trying to apply. When I hit redeem the credit, it completed the transaction without the credit. I tried to call to get the credit applied, they said I had to go to the website and ""chat"". They then wanted to charge me $79 to apply a $64 credit. Unbelievable. If they cannot even figure out how to easily apply a credit, then how are we to trust their airplanes will even stay in the air. Horrible experience!!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11735,me estafaron y causaron un problema,"me siento estafada sacaron una promoción aplique a ella y cuando la tome me cobraron el doble, aun así compre... cuando estaba comprando los de vuelta le subieron 3 veces a los vuelos. cuando ya también tenia la promoción llamo a atención a el cliente y n contestan no dan solución llevo mas de 24h llamando y dicen que son 90 min y nada que atienden",Avianca,trip_advisor,['NA']
11736,HORRIBLE EXPERIENCE,"The worse airline I have flown with, no customer service, ridiculous fees, and the most UNCOMFORTABLE seats. If your flight is not delayed is probably CANCELED. Save your money, DO NOT fly frontier.",FrontierAirlines,trip_advisor,"['Tangibles', 'Responsiveness']"
11737,Could easily have been better,"We waited a long time after take off for any service at all. Then the special ‘diets’ were served first and that took a long time. We felt that one steward/stewardess could have done those and others could have made the rest of us feel welcome. The alcohol was also under-served. None on the trolley for the second round of drinks. The main problem, however, was the state of the toilets. These were not routinely checked and issues were only addressed when a complaint was made - wet floor, no toilet paper. Unacceptable. I also felt that water/juice was not brought round regularly enough to keep us hydrated - especially when you were in a window seat and it was difficult to get out. The absence of refreshing hot towels was also noticed.",Emirates,trip_advisor,['Responsiveness']
11738,Boa surpresa,"Nunca tinha voado pela Avianca e gostei muito do atendimento. Serviço de bordo bom. Com sanduíche quentinha e bem gostoso. Na volta pedimos antecipação de voo e foi fácil e rápido. Não foi cobrado nenhuma taxa por isso. Outras cias aéreas cobram. E, além de tudo isso eles têm televisões pequenas em cada assento com programação de filmes e séries. Adorei",Avianca,trip_advisor,"['Assurance', 'Responsiveness']"
11739,"Lost luggage, good luck ","Spirit lost our checked luggage. We went through their extensive process to file a claim after they obviously lost our bag. I have several days of text, claim forms and chat communication that they could not find it. Ultimately they have denied my claim saying their records show it was delivered to the baggage claim area. I requested proof of where and when the luggage was delivered. They have not provided that information.",SpiritAir,trip_advisor,['Responsiveness']
11740,BEEN ON HOLD FOR 6 hours,Absolutely terrible customer service. I have been on hold for over 6 hours. Their robot chatting system is god awful. All I need is to add my pet to my reservation and there is no simple way to do so online. You have to call them. Awful. I’m absolutely sick of being on hold.,Delta,trip_advisor,['Responsiveness']
11741,Disappointing Food & Worst handling of lost luggage ever,"Flight from Frankfurt to Dubai was ok but special food (Vegan) was very poor. Flight from Dubai on to Mauritius was cancelled due to weather conditions which was not true, as the airport was already open again. Arriving at DXB airport transfer desk, i was confirmed the flight was ok again (knew that before) and that my suitcase was going on board, since there was still more than 2 hours time. At the gate, i asked the agent there again if the luggage was loaded on board and he said yes, which was the third lie on that day. Also on this flight the special food was poor. Arriving in MRU, i was told that the luggage did not make it. It was a fight and a hassle to get it the next day. I dont want to go through this again, so i decided to skip Emirates in the future and cancel my skywards programme. Their customer service is horrible and staff attitude on the ground was more than questionable. Its good that the customer has choices !!!",Emirates,trip_advisor,"['Reliability', 'Responsiveness']"
11742,NEVER AGAIN,Worst flying experience in my life. Got delayed 2 and half hours so that at the 3rd hour we get our money back. The delay was actually around 3 and half hours with the hour and half we sat on the plane after we boarded. Once we landed at our destination we had to sit and wait for the back of the plane to empty before the front where I was seated in row 2. Paid extra to get off first basically and had to was to essentially be the last one off the flight. A 2 and half hour flight turned into almost 5 hours for no reason at all other then waiting around. Oh and the barking dog the whole flight was absolutely delightful to listen to for 3 hours. What a joke of an airplane. NEVER fly frontier if you want a nice experience flying.,FrontierAirlines,trip_advisor,['Responsiveness']
11743,Southwest Airlines,"Southwest airline is a budget carrier , kind of bare minimum but making up for it with the great service and friendly attitude. Seats are wide enough, clean enough, schedule is convenient. I use them 6-7 times a year. All & all: recommend.",SouthWest,trip_advisor,['Responsiveness']
11744,Flight to Newark,My flight was excellent and uneventful. The staff was very professional . I was relieved the take off and landing was smooth.,Allegiant,trip_advisor,['Assurance']
11745,Not the best,"Me and my wife chose Emerates for there good service which we got a few years ago but now I didn't feel like even a person on the flight from Dubai to Brussels. The hostess we had made me and my wife feel like we were not worth anything, she greeted us and asked how we where but before we even could say how we were she turned around and left... The guy sitting next to us for some reason what so ever was treated like a king, he was asked if he would like to have something to drink before we took off and if he needs anything just call. Me and my wife where like we wearnt even there and that happened the whole flight through.... It was landing time and the hostess came and asked the guy next to us if he had a pleasant flight and if there was anything else he would like and gifted him a pack of chocolates I honestly think that this is discrimination Thank you Emerates for this unpleasant feeling",Emirates,trip_advisor,['Assurance']
11746,Don't change flights!!!!!!,"I have flown Spirit in the past and I find them to be a reasonable airline for the price. However this past trip was an eye opener to me for sure. We had booked a trip through Travelocity from Baltimore to Vegas. As a part of that Spirit was the carrier we chose to return on. Sadly we had exposure to Covid. To be safe and avoid exposing other we waited to be tested. We had to change our flights obviously. I called the day before we were supposed to depart and tried to change them. I was told I would have to pay and additional $485 to change the flights. This was not including the money we already paid. I asked what other options I had and was told basically none. I then ended up trying to book another flight and ended up paying $650 to get home plus the loss of the original flight. When we returned home I contacted Spirit again and was told since we were marked as a NO SHOW I was out of a refund or a credit. All I really wanted was a credit for future trips. I asked to speak to someone higher up since I was not told what I could do when I called the 1st time. I was told there was no one to speak with, that I was out of luck on those flights. It saddens me that these companies can get away with this and we have no recourse. We tried to do the right thing and got punished for it. I will think twice about the lil extra it costs for South West next time - PROMISE!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11747,Switched to Center Seat-no option,"Very basic airline. They changed planes and my carefully-selected aisle seat was changed to a center seat, for a 4-hour flight. Not cool. Full flight, no option. Overworked gate agent all by herself—no help.",AirCanada,trip_advisor,['NA']
11748,not a frequent flyer but will put Jet blue first,"Jet blue does not offer first class but extra leg room, that being said we were way in the back of the plane and the leg room was awesome. because we don't fly often we are more nervous then some, Jet blue could not have been more helpful from check in to check out. I would highly recommend this airline. on the way home we were on a new air bus,,,just epic as my grandkids would say:)",JetBlue,trip_advisor,['Assurance']
11749,Horrible service,"They canceled my direct flight, put me on a connecting flight and then bumped my family and I from that flight. We had to get a rental car to drive home.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
11750,"Very good , some improvement required","Very comfortable , very clean, great tv screen size, food not as good as Thomson, but ok, in flight service was ok. As arrived early no breakfast given or refreshments",Emirates,trip_advisor,['Tangibles']
11751,GFYS,Good ticket prices but $100 per bag...GFYS for real!!! I hope no one flies with these morons!! Go Delta or SW!,SpiritAir,trip_advisor,['NA']
11752,bad service and rude,"i been fllying wihh emirates from last 6 years and i travel atleast once a month had bad experiences before didnt want to write reviews today i had to it was very bad , they didnt served me food even i told them and when i asked them what happned they said i was sleeping which dont make any sense and she came next to me asked other people and later they said we can serve you food but it was too late and i felt like she was very rude and were acting all stupid i did asked for manager to talk whgich we did but still wasnt happy",Emirates,trip_advisor,['Responsiveness']
11753,Unacceptable service and uncomfortable seats,"Seats hurt back of my thighs. Service was unacceptable. Indifferent staff looked irritated with everyone. Got the menu items wrong, spoke disrespectfully. It’s no fun flying 12 hours on egg shells, and paying for it too! Will search to avoid this airline.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11754,Worst airline ever,"Air Canada as to be a joke, there so inconsiderate it's crazy, always losing baggages, flights delayed or cancelled and they don't do anything to make it up to the people concerned.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
11755,Worst airline ever.,"My 18 yr old daughter had a flight from Orange County to Dfw with a layover in Las Vegas, but the flight to Vegas was so delayed they couldn't make the tansfer. Spirit didn't give a crap, treated her terribly, did nothing for her while stuck over night in Vegas, and delayed her flight the next day by 5 hrs too! Her 4 day weekend with family turned into 2 days and not even an apology or comped ticket. Don't support these terrible blood sucking businesses. Do not fly Spirit. Ever.",SpiritAir,trip_advisor,['Responsiveness']
11756,Vôo pela Avianca: recomendo.,"A experiência de voo com a Avianca foi correta, e portanto, tranquila. O avião estava em bom estado de conservação e limpeza. A equipe de bordo foi correta e atenciosa. O equipamento eletrônico disponível no acento estava em adequado estado de funcionamento e foi útil para distrair durante o voo. Gostei muito do mapa de voo disponível na tela do dispositivo. A pontualidade foi impecável.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
11757,Excellent flight to Europe,"Highly recommend. Great service and amenities. Paid for a little extra legroom and it was worth it! For a 8 hour flight, being able to stretch your legs is a must. We booked the row right near the emergency exit.",AirCanada,trip_advisor,['Tangibles']
11758,The best airline in South America,The best airline in South America. I have flown almost in all the airlines in South America for almost every country and the service aboard has been the best. The meal is warm and of good quality. I´ve never had a problem with my luggage. Always on time. Easy check-in process.,Avianca,trip_advisor,"['Reliability', 'Assurance']"
11759,Horrible,This was the worst trip ever the plane almost broke in half we had to do a emergency stop in Punta gorda florida because not enough gas plane was suppose to leave at 5:20 left after 6:00 PM got to ft. Lauderdale almost at 11:00 PM way too much turbulence and plane was driving around in circle for 40 minutes and we could not land I got off and took a 2 hour cab from punta gorda to our destination and they help pay for cab I will never ever fly again with them. I rather pay more and I will be secure with good service,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
11760,Ideal choice!,"Roundtrip to Boston for vacation...flawless trip! Everything was on time, well staffed, friendly, no complaints! 2 free bags was perfect for an 11 day vacation! Great rates, will definitely choose Southwest again!",SouthWest,trip_advisor,['Responsiveness']
11761,M,Food was disgusting and ran out of chicken so forced to take vegetarian option mushy pasta and over cooked veg. No apology just thrown down at us. Snack awful banana bread. Staff rude and off hand. One of the worst long hall flights I have ever made. Will avoid air Canada for sure.,AirCanada,trip_advisor,['Assurance']
11762,Travel to Cusco,"We hadn't flown on Avianca before this flight and were very pleased with our trip. The flight crew was great and the food good for airline food. Seats are comfortable and seem clean, everything was on time. The seats were a bit cramped with the passenger in front of me leaned back, but that happens with an economy flight. All in all, we had a great experience with Avianca!",Avianca,trip_advisor,['Responsiveness']
11763,This ariline is awful!!!,Worst airline ever!!! You don't save in the long run due to mental health1!! We were over charge due to a ancllation. No service or watr er servided. No assigned seats...awful experience.,SouthWest,trip_advisor,['NA']
11764,HORRIBLE WORST AIRLINE EXPERIENCE. FLIGHT DELAYS. FLIGHTS REBOOKED TWICE. LOST ALL MY LUGGAGES,"HORRIBLE WORST AIRLINE EXPERIENCE I’VE EVER HAD WITH UNITED AIRLINES. I was on a flight from Columbus Ohio connecting via Chicago to London. Not only did I experience delay after delay - 3.5 hours delay, they have also had to rebook my tickets twice because of this. I’ve had to fly visa Newark to get back to London. And after a long and painful flight, having returned to London Heathrow, they have lost my two checked luggages! United Airlines baggage enquiry staff told me that one of my luggages was in London and made me wait for four hours looking at carousels from other flights, in the end, I went home with zero luggages. They said my luggages will be delivered the day after, but the contact number they have provided to track your lost luggage does not work, very hard to get ahold of United Airlines customer service. What an absolute nightmare of an experience I have had. Very poor service. I will never fly with United again.",United,trip_advisor,"['Reliability', 'Responsiveness']"
11765,By FAR the WORST airline,Absolutely insane how incompetent these guys are. If you have the option of a $500 ticket with any other airline or a $50 one with spirit choose any other airline! On hold for 45 minutes they said it was the wrong number. Transferred me over to another line. Guy wasn't helpful. Said he'd call back in 3 hours. Didn't call me back...nothing resolved. Text messaging their people for over 24 hours. They are too dumb to realize their software is messed up. They say fill out a form for a service animal. We fill it out and submit it. 20 min later they said we used an outdated one. Went onto their website. Got the same one. Submitted it again. Said it was outdated. Had them send over the newest form submitted it YET AGAIN. Their automated system says its out dated. Their solution...show up day of the flight and just HOPE someone will accept the correct form. What a absolute joke of a company. I will NEVER fly Spirit again. None of the workers will give their names cause they are too scared of getting reported for legit wasting other people's air.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11766,Good Flight,the check-in was online which was very convenient for me. they provided me with all the information I needed so when I got to the airport I was able to check in my baggage. pay easily for the extra kilos I had. the flight was good with international staff exhibiting the highest duty of care. the food was a welcome after eating a lot of dry foods reclaiming of baggage was non-troublesome,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11767,Non-Stop is the way to go,"Flying the newer jets is much better and having the non-stop is definitely a plus. We haven't had any delays on either flights. The only thing flying out of St. Pete/Clearwater in the morning is that we had to walk quite a way to the stairs up to the aircraft. Watching the staff have to wait at the bottom and hold up passengers boarding so that they could get a running start to push those in wheel chairs. Why not push the plane up to a loading ramp, like it never rains here in Florida in the morning? There are no perks as if you want anything from leg room to water you are going to have to pay for it. As I am 6'4 yes I paid for the extra leg room, it is worth it.",Allegiant,trip_advisor,['Tangibles']
11768,Puntualidad,"Sobresale en esta línea de aviación la puntualidad. El servicio de a bordo es mediocre, el personal muy amable. Comparado con otras aerolíneas es más como, tiene más espacios entre asientos.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
11769,A Solid Airline,"We flew Air Canada and all was okay. This is not an airline with a great reputation for complimentary inflight food, beverages and entertainment yet it felt safe and the crew knew what they were doing.",AirCanada,trip_advisor,['Assurance']
11770,Very Good Airline,"Avianca is one of those underdogs that has proven to be a powerhouse in Latin America. Avianca Group has acquired many other airlines in Central and South America which makes it a contender in the airline world. Avianca is part of the Star Alliance Group which is comprised of many airlines worldwide, e.g. Thai Airways, Lufthansa etc",Avianca,trip_advisor,['NA']
11771,Cancelled flight but rebooked with ease,They were quick and professional at rebooking us and getting us to our destination without a lot of talk.,SouthWest,trip_advisor,['Responsiveness']
11772,Horrible service,"It’s been 24 hrs I’ve been in the airport. SW has continuously cancel our flight without a reason. I had to purchase a new flight bc they didn’t guarantee us a spot on the flight available. Not let us know if our flight has been rescheduled to another day or time either. Their customer service is horrible, rude and careless. They phone number is not available as well and there is no one that can help.",SouthWest,trip_advisor,['Responsiveness']
11773,"Care and concern go a long way, at a time of need...","Traveling on a non-refundable ticket during a travel advisory due to Florence hurricane was scary with unexpected delays. JetBlue customer service rebooked us at no cost that was a great relief and one more thing to deal with. An incredible inflight service definitely won JetBlue, my business. The aircraft appeared clean, well maintained with friendly crew onboard and ground staff. Good snacks and beverages even on a short haul makes all the difference. The friendlier skies has unlimited space for more such carriers.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11774,Anniversary weekend celebration,"Great Flight to the Sunshine state , on time and fast we love Miami , we love to travel and we love jet Blue The staff was very attentive , GiGi the flight attendant Was super friendly ,",JetBlue,trip_advisor,['Responsiveness']
11775,delayed for 12 hours,"Yesterday, Sunday, April 15th, 2018, I was flying Allegiant Air. The flight was supposed to take off at 9:43 am, but it was broken, they couldn't get another flight to replace it until around 9pm.If we didn't want to wait until the evening, the next flight will be on Thursday, April 19th, 2018. In the mean time passengers got 2 $ 8 meal vouchers and 2 $50 vouchers for future use with Allegiant. I will never fly with this company again and I recommend not to fly with this airlines.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
11776,In flight entertainment was amazing,"Traveling with kids means finding ways to keep them busy. With southwest, they have the best in-flight entertainment in the business. Everyone could get access for free with live TV or plenty of movies to choose from. The only downfall was a delay in Chicago, but otherwise it was a great experience.",SouthWest,trip_advisor,"['Responsiveness', 'Tangibles']"
11777,Lack of cleanliness,"The longest flight between Bogota-Madrid the Bathrooms were disgusting, dirty toilet paper was all over the bathroom Besides that Some seats had trouble reclining, and they chaRged for those seats",Avianca,trip_advisor,['Tangibles']
11778,WORST CUTOMER SERVICE EVER,I booked a package on Orbitz going to Japan and had to cancel because of the pandemic. United gave me credit but now are saying I can only use it to go back to Japan even though this country is still closed to tourism. The person I talked to in customer service was rude and disrespectful. Airline like this one got help from the government taxpayers money but are not willing to help their customers. I will over $2000 just because they want to make money anyway they can. I know other airline help their customers but not this one. I will never flight with United again.,United,trip_advisor,['Responsiveness']
11779,Do not fly JB,"The price paid warrants better service. JB scheduled a 15 minute time frame for a connection. They knew I was on the plane. They knew I was 8 gates away. They pushed off two minutes before actual posted departure time so they could have an “early” departure as I watched from the gate. They stranded me at JFK for seven additional hours. No apology, no snack voucher, no acknowledgment whatsoever- just some royal attitude from a disinterested customer service rep. I will NEVER fly JB again. It cost me a days work, $20 extra dollars in parking and $20 for a basic snack at JFK. The Palm Springs airport is beautiful though.",JetBlue,trip_advisor,['Responsiveness']
11780,Flights were good; website and contact were not,"The actual flights were fine. Jetblue allows more legroom than other airlines. You get a full can of soda and more snack choices than a tiny bag of pretzels. My problems were with the website and trying to contact Jetblue from Sint Maarten. The phone number listed did not connect. Further, and most annoying, was that the website indicated that the SXM airport Jetblue desk would be open from 9AM to 6PM which was totally inaccurate. Jetblue only has a few flights a day there and they do not open until 3 hours before the first flight. We had to make a trip to the airport with all the luggage to figure that out and then leave and come back later A note of information also: while I don't think they work directly for Jetblue, the local people who handle the movement of passengers to the gate to the plane are rude and nasty. We were just cattle to them. Further, be prepared for the worse security screening you've ever been through at SXM. It's like the very beginning of TSA. Everything off, everything out, etc.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles', 'Empathy']"
11781,Any talks of adding transatlantic flights from Atlanta?,"I fell in love with JetBlue and travel to the UK all the time, but the connection kills it for me. I'm spoiled by Delta I guess with direct flights. I figure JetBlue might not do transatlantic from Atlanta since it's Delta homebase, but I was wondering if there were any talks anyway? And where would I get news like this if it came up? Thanks!",JetBlue,reddit,['NA']
11782,Frustrating Experience ,"After spending extra money to pay for business Class to be one of the first 15 people on the plane, and after a 45 minute delay due to having no pilots and staff, my wife and I watched 23 people walk on the plane ahead of us due to their pre board tickets???? Only 2 wheel chairs, several families with teen children and several business men all playing the system and getting away with it. Purchasing the least expensive tickets and boarding first!? Also watched the second pilot try for over 15 minutes to get into the plane walkway because he was locked out while the attendant fraternized with the stewardesses.",SouthWest,trip_advisor,['Responsiveness']
11783,For newbies to business class...,"This was my first business class flight. Along with the awesome “pods” that allow you to lay flat and sleep the whole trip, we also received the following perks... 1.) Fast track security which allowed us to skip the very long lines. 2.) Access to the lounge with complimentary food and drink. 3.) Priority boarding. As a US citizen, flying out of Toronto on Air Canada made my international trip a breeze & the ticket was less expensive than departing from the States. The non-stop flight to Rome was on time & went smoothly. The return from Milan was 2.5 hours late due to a mechanical issue but the lounge made the delay a non-event. The attendants on both flights were kind & professional. Great experience.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11784,The worst!!!!,"We can thank Frontier Airlines for their garbage planes, app, website, communication, etc. Our flight was delayed six times. We were supposed to depart at 10:34pm, then eventually got pushed all the way to 3:00am. We still haven’t boarded. They have no idea if the plane will even be flying out and refuse to cancel it because they don’t want to reimburse people. They also don’t work with any other airline to put you on another flight. We have already missed our connecting flight in Denver and they won’t have another one until Sunday evening. They had no other options to give us. We’ve spoken to other travelers who have missed weddings, births, elderly family members, and their children because of this. I’ve canceled my entire trip, I’m getting my checked bag out, and going back to Anacortes. F U, Frontier Airlines. Don’t ever fly with them.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
11785,Seamless experience,"Flew from Halifax to London via Montreal. Staff at the airports and on the flights were extremely friendly and professional. The planes were very comfortable with great touchscreen entertainment with lots of content, powerports to charge devices, ample legroom and an overall comfortable seat. Both flights were right on time making the connection to the London flight in Montreal seamless. The meal on the flight to London was much above average compared to other airlines I've flown across the Atlantic. Checked bag made it with no issues. Cannot really complain about anything on this trip.",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness']"
11786,Great experience with very professional personnel including flight attendants and chauffeur drivers.,All was really a great experience...and all round professional and great customer experience. We actually connected in Dubai and also found the Hotel staff to be very helpful and we felt well looked after. We then flew to St Petersburg and the flight attendants went out if their way to make us feel comfortable. The chauffeur driver was there waiting for us and drove us comfortably to our final destination. Our customer experience matched your brand positioning and therefore will recommend your airline without hesitation.,Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11787,DO NOT!!!,"Both my kids booked here a week apart. both flights were either delayed for 12 hours or canceled. what are the odds? I'm guessing that they can afford to do this coz nobody can sue - covid, etna, pilot's got a cold... but some web-crawling reveals that it's the norm.",United,trip_advisor,['Reliability']
11788,Good flight,"plane left on time, arrived on time, crew was very pleasant and, there were no crying babies on the red-eye",United,trip_advisor,['Responsiveness']
11789,Spoiled food,"The food served by this flight was probably spoiled because we all got poisoned the next day! In addition, always AirCanada flights are very cold!",AirCanada,trip_advisor,['Tangibles']
11790,Barebones!,"Flew from Calgary to Fort Lauderdale with a stop in Montreal. Had to pay alot extra for a suitcase. Calgary to Montreal had TV's but the speakers didn't work. Had a good selection of things to watch if you had a speaker that worked. Nothing on the plane from Montreal. No TV's,, no movies. Complimentary soda or juice. Didn't even have bottled water anymore...water out of a jug!",AirCanada,trip_advisor,['Tangibles']
11791,horrible,"Terrible service at O'Hare. My wife got stuck there due to weather issues - no one at United was helpful. They wouldn't even put her up in a hotel, and sent a $15 meal voucher 2 days late, which expired almost immediately. We understand that weather can be an issue, but you would think United, which is based out of Chicago, would have experience dealing with it, but it was utter chaos. If I can help it, I will never fly United again.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11792,Great flight across country!,The plane was comfortable with USB ports and entertainment options. The staff was friendly. The plane was on time. We will fly United again.,United,trip_advisor,['NA']
11793,Worst customer service of all airlines,"Not only had to wait 2 hours for a representative to chat with, he was rude and hung up abruptly as if I didn’t wait 2 hours just to speak to him",Delta,trip_advisor,['Responsiveness']
11794,Budget Airline,"Flew round trip to Canada and can confirm the service each way was consistent. A rushed meal as soon as we took off with some elements so cold they were inedible. Once a drink had been served the staff disappeared until 90 minutes before landing when a (pastry) was served and thankfully a second drink. The return trip was the same but the breakfast consisted of a frozen croissant and a yoghurt. No hot drinks were offered at all due to 5 minutes of slight turbulence for the entire flight. Again the staff disappeared not even checking the toilets were ok. On a nine hour trip I expected more, even to offer water, snacks etc.",AirCanada,trip_advisor,['Responsiveness']
11795,Do not use this company,"This has to be the worst airline for being ontime. Last month they were 5 hours late and I was able to get a refund Today, as of now, 3 hours delayed. That means getting Into Philly at 1.30AM. This airline is not worth it, I have options and will never fly this airline again. I'm not waiting for strike 3. Avelo and American here I come.",FrontierAirlines,trip_advisor,['Reliability']
11796,Worst airline ever,First of all they don’t have a number to call you have to chat their representative in the chat take 5-15 minutes to respond . Frontier charges for anything and everything I needed to make an update on my name and they charged me 75$ to do so .. are you kidding me I would never recommend them I would make sure no one i know makes the mistake of flying with them and I will never book with them again,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11797,Great airline,"Great value airline. Clean, comfortable, convenient and great customer service. Direct flights from smaller airports make air travel more efficient . I would use this airline again",Allegiant,trip_advisor,['Assurance']
11798,"A ""Welcome on Board"" would have been nice","We were travelling in and out of Seattle SeaTac airport for an Alaskan cruise. Our travel out of Atlanta to Seattle was perfect. Great attendants, smooth flight, etc. We enjoyed our flight. Unfortunately, our flight back was a totally different experience. After arriving in Seattle, we checked our flight status only to find our booking had been cancelled. We booked this flight in June for our September voyage. We were told that the plane was taken out of service for an ""oil change."" What??!! We were now booked on a much later flight bringing us into Atlanta at 11:45 PM. We suspected the real reason was because we had cashed in our frequent flyer miles and, in the meantime, Delta got paying customers for our seats. We are travelers who enjoy giving little treats (candy, snacks, etc.) to our attendants for good service. Just something to say 'thank you."" A ""good afternoon"" or ""welcome aboard"" would have been a nice way to start the journey. Nope. Not even a ""hello."" Snacks were brought around in basket without even a ""would you like something?"" being asked. Seeing that we booked Premium Economy seats, premium snacks and beverages are included. I felt like the gentleman attendant was offended when I asked for a beer. And the snacks were not offered before the cart left and that was the last time we saw him. The legroom. overhead bin space, and early seating does make the premium economy a nice product, however, I expect a little more consideration from the flight crew for what I pay. In addition, I feel that if a traveler has a flight that will coincide with a dinner time, then a meal should be included without paying extra (especially in 1st or Premium Economy). Seems like Delta is too focused on their meals for purchase to focus on much else. So glad we did cash in our frequent flyers and cancelled our AmeX frequent flyer card.",Delta,trip_advisor,['Responsiveness']
11799,Great,United can be hit or miss as we all know. However this flight was boarded promptly and as it was a red eye they were very respectful to be quite during flight time. Really nice flight.,United,trip_advisor,['Responsiveness']
11800,Standards are slipping fast,"On the second part of the trip to Cape Town, I was disappointed in having to wait an hour for a glass of water. The stewardess allowed the passenger on the front row in front of me to have 3 consecutive glasses of water straight after one another while the rest of the passengers just watched disbelievingly. Customer requests are one thing but so is treating everyone the same in the same class. Also the cabin crew were constantly fawning over babies and infants paying little attention to older customers who might appreciate help with movement around the cabin on a long-haul flight . Some points for training maybe! I was so disappointed when booking this flight as soon as the schedule came out. I could not book extra legroom seats on this flight, I witnessed that they were allocated to families with toddlers who hardly needed extra legroom. (The seats were unobtainable - greyed out- at the time of booking). Despite my accumulated airmiles, I am booked with BA direct for my next trip there forsaking a local airport for Heathrow",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
11801,Average experience ,"United needs to update their planes and terminals. We flew a total of 4 segments on our trip with them. They had zero on board video screens, zero charging stations on these 4 planes. The terminals in ORD and SFO lacked any real charging areas at the gates we boarded from. In total, we flew home from Portland to Sarasota with zero amenities. Plus. Our flight from OMA to ORD was a bit late, and that made us have to run to catch the connecting flight. This isn't the first time this happened. UA runs too tight of a schedule in and out of ORD. They're late more than the other airlines we use. You're better off upgrading to be closer to the front of the plane when you have so little time to catch your plane in ORD.",United,trip_advisor,['Tangibles']
11802,Sold the seats twice,"Flight was changed which changed our plans and then was delayed back to the original time. I paid an upgrade for each seat to sit in the bulkhead seats because I have a bad leg and walk with a cane. When we checked in, they didn't even show we had paid and reassigned our seats. We were going to make do, but when we boarded we didn't have those seats either. It was total chaos. The actual flight was not bad. This flight crew was a little better than the one the down trip (697)",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
11803,Do not book with United,"I had a flight from Cleveland, Ohio to Manila,Philippines. My first leg of the flight was to Denver where United did a “scheduled maintenance “ on the plane that I was supposed to have for my second leg. They did not have another plane to replace it so had a three hour layover before we got a plane to replace it. By this happening it cause us to miss our connecting flight in Tokyo. Due to this, instead of an hour layover we were forced to sit at the airport for 6 hours and then they sent us to Guam instead of Manila. We were forced to sit in Guam for another 5 hours before they got us a flight to Manila. When we went to check in at Guam we were told United did not have a ticket for our flight to Manila and had to try and get this fixed which almost made us miss the flight. By this all happening I lost money on a hotel that I booked for the night I was supposed to arrive and also missed a flight I had booked for the next morning. When I tried checking in to come home I had the same problem with United not updating the ticket info and had a lot of problems being able to check in which almost made me miss my flight. When I told United customer service about this and told them I wanted compensation for what money they caused me to lose they said they don’t do that because they are not responsible for prebooked accommodations or other flights even if it is their fault and offered me only a $200 voucher to fly with them again. Why would I fly with them again and have the same problem. I have always flown with Delta and never had any problems but I was not able to get a flight with Delta on the day I was leaving so I went with United and I realized that was a mistake. DO NOT USE UNITED AIRLINES OR YOU WILL BE DISAPPOINTED!!!",United,trip_advisor,"['Reliability', 'Responsiveness']"
11804,NEVER EVER FLY JET BLUE,"We left LAX 6/28/23 from beginning to the end the worst service I have ever received. First The flight was delayed which caused us to miss our connection flight. We were told the c one time flight would wait for us. NOT TRUE!! Upon arrival in NY JetBlue staff was so rude as if we caused the delay they were unwilling to assist and actually laughed at our situation. We literally had to demand some sort of assist with hotel accommodations. Finally after 1 hr of fighting with jet blue staff we were given a hotel voucher and $24. For food and were told co.e back in the morning on stand by. On 6/29 @ 7 am arriving back to JFK were told by jetblue worker ""what do you want there is NO STAND BY FLIGHTS""and I was told to leave the counter. No me ever ofered an apology or further help.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11805,good flight,"Its teh better company to fly from Colombia, excelent service on board, good food and drinks, safety, the crew its very nice, clean, at time, always fly with them.",Avianca,trip_advisor,"['Assurance', 'Empathy']"
11806,Mostly Nice Flights!,"We were returning home from a Caribbean cruise. We flew from Ft. Lauderdale to New York to Long Beach, so technically we were on two flights. The first flight was very nice! The service was great and the seats were very comfortable. The screen controls were easy to use and responded very well! We purchased the extra room seats so we were also able to keep our electronics charged up. However, the second leg (The longer flight!) was in a plane that was obviously an older model. Even though we also paid for the extra room, on this flight there was no outlet for charging our electronics. This would have been nice to know so we could have spent more time charging our electronics during the New York layover! The screen control was nowhere near as responsive nor as easy to navigate as on the the previous leg. The service was again very good! On another review I mentioned uncomfortable seat bottoms on a previous JetBlue flight. I have since discovered that the seat bottoms can be adjusted by lifting them up (They are velcroed down.) and the moving them forward or backward into a position you find more comfortable.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
11807,This was a great flight. We left on time and the flight was flawless.,Southwest is a great airline to fly. I have flown them overseas as well and the crews are great - very personable and ready to help.,SouthWest,trip_advisor,['Responsiveness']
11808,Every airline should be as accommodating as Southwest Airlines,"This flight was great, but my favorite thing about Southwest is their customer service. From 2 free checked bags to no change fee, ever airline should take note of these fundamental differences with Southwest. I choose them over other airlines almost every time because they allow this kind of flexibility. I can make my plans, but know I can change them without penalty if circumstances change. Thank you, Southwest!",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11809,Very very dissapointed. They never even apologies for all the inconvenience they caused us for moving then cancelling fl,Booked with Jet blue in august 23. They moved our flights then left us with cancelled flights less than two weeks to go to re book somewhere. You spoilt my 60th and I will make sure no one I know books with this airline ever again. Never even apologised to us. What an unprofessional company you are jet blue. Left us very angry and dissapointed. Jan24,JetBlue,trip_advisor,['Responsiveness']
11810,Muy buena experiencia ,El servicio estuvo bueno. El vuelo salió a tiempo y según lo planificado. La atención de la tripulación estuvo muy bien. Los asientos son cómodos y el servicio de entretenimiento es muy bueno. Me gusta el servicio.,Avianca,trip_advisor,['NA']
11811,Cancelled flight and left stranded. They DONT CARE!,"I'll start by saying I will NEVER fly Allegiant again. When something seems too good to be true ($69 one way to Florida) then it IS too good to be true! Such is the case with Allegiant Airlines. We originally booked our trip but had to change our dates. Additional $300 per person! Then there is the $50 pp charge for bags. Then a charge to select a seat. Then a charge to bring a carry-On. Also, parking at Ogdensburg is no longer free, it's $8 a day US. Flight down was ok. Delayed 90 minutes. Their new Airbus 320 gave a whole new meaning to AIR BUS! Plastic and vinyl covered fixed seats, no reclining. No device plug ins. Tiny tray tables but you don't need them because they only sell snacks in flight. You even have to purchase water! Our return trip was when things went bad. We dropped off our rental at the Sanford airport and went to check in. An airport employee at the start of the check-in line informed us our flight was cancelled and that we would need to take our luggage and go to Terminal A. No explanation. So we dragged our luggage all the way over and saw a huge line (all the people from our flight ) standing in a line waiting on TWO airport employees to deal with each person. Some took up to 20 minutes. No announcement. No explanation. Nothing! After over an hours wait, we were told we could fly home on Wednesday (it was Saturday!). The flight was not rescheduled, so we were on our own! We needed to be back in Ottawa the next day so we scrambled and made a reservation on JetBlue out of Orlando to Syracuse. We had to rent another car as a cab fare was $80 to Orlando from Sanford. There are NO major airlines that fly into most of the airports that Allegiant uses, so when this sort of thing happens, you're stuck! Our flight to Syracuse was almost $1000 and another car rental to Ogdensburg and back to Watertown to drop off (so we could pick up our car in Ogdensburg) was another $200! So, our $69 flights with Allegiant actually ended up costing us OVER $2,000!!! We could have flown Business class direct from Ottawa to our actual destination for about the same money ! Trying to actually TALK to someone is nearly impossible! I was in hold over 45 minutes at one point. When I finally reached someone three days later, we were given vouchers of $150 each toward future flights (not!) and a partial refund (which I have yet to receive). You need to realize some facts: Allegiant uses fringe airports to save fees for landing etc. These airports are generally NOT serviced by any other common carriers, therefore you need to get yourself to another airport to fly on a different airline when they arbitrarily cancel flights. Literally EVERY thing you need to fly is at an extra cost. Their planes are literally equipped like buses. Absolutely no frills; no screens, no plugins, no reclining seats, nothing! They have a skeleton staff. Even at the airport they are not Allegiant employees, they work for that airport, so they can't speak for Allegiant when a disaster like this takes place Their head office must be similarly scantly staffed as it takes hours to reach a live person by phone. Allegiant does not care about inconveniencing their passengers. They do so with no remorse and no regard. Allegiant does not have a partner airline so when you're stuck in one of their weird airports, you have no other airline to go to for a connection. At our departure town there isn't even a car rental agency! Imagine getting stuck in Ogdensburg....no nothing! It would cost you a small fortune to get a cab (if there even is one!). We priced a one way from Syracuse to Ogdensburg. It was $400!!! Needless to say, avoid this airline like the plague!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
11812,Rude Kiosk employees,"My husband and I were returning to Orlando, and the crew at the Kiosk was very rude. According to them, my back pack was not appropriate because I had to pushed it in to the measuring frame(my back pack measurements are 18x14x8). The manager said “JUST PAY AND LEAVE”. After I told her that Orlando’s airport was okay with me bag, another kiosk employee said “this is not Orlando’s Airport and we make our own rules”. In top of that she asked me if I knew how much money was in my card, so I could pay for someone else’s bag, because that customer didn’t have a card. As you can see below, my bag fitted. I hope someone from Spirit can do something about this, so other customers don’t go through the same stress.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11813,Straight thru...no layovers,Glad to leave 10 minutes early. PERSONNEL WERE PLEASANT & HELPFUL. Nice to have no layovers. Seats a little cramped but expected that. Flight attendants were helpful & professional in their duties. Liked the MD80 better than the Airbus on return. Would fly Allegiant again (inspite of 60 minutes reporting). Baggage arrived with us so no lost luggage.,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11814,Poor Service All Around,"We chose Frontier, obviously for a cheaper flight. We have since learned a valuable lesson and will not skimp on flights for a lower price. Our plane was late, we did not receive any notice or explanation. Every Frontier Airlines personnel was at minimum unpleasant. The seats and airplane itself were bottom of the barrel, uncomfortable and clean- enough, both characteristics we were already prepared for. Our biggest issue was getting off the plane, our stroller was nowhere to be found. We were seated towards the back of the plane with two children and a carry-on suitcase, stated purely to explain that we were not quickly off the airplane. Ample amount of time to have the stroller unloaded. We are travelers so it was not our first rodeo with children/strollers. I can say mistakes happen but this was a first. I assumed maybe the stroller was sent to baggage and would come down with our luggage. It did not. We were then contacted next day that we would need to come back to the airport to retrieve the stroller. We live approx. 3 hours from the airport and can not easily run by the airport. The company would not be sending it to us because we left it, It was not lost. The people I spoke with and dealt with by phone and email were rude and unhelpful. They gave me a deadline to pick up the stroller or they would be shipping it back to Denver. We ended up taking loss with the stroller but we will never be using Frontier Airlines again... even if it means spending hundreds more on a flight.",FrontierAirlines,trip_advisor,['Responsiveness']
11815,[Appreciation] The flight attendants on my flight today were great.,"I fly southwest all the time, can’t go wrong with them. Today I took a flight back from OKC because I was visiting someone and I was having a really hard time saying goodbye. I had cried before I got into the airplane so my face was red and there flight attendants checked on me the whole flight. They asked me if I was okay and even gave me extra snacks throughout the flight, and telling me it gets better. They were so sweet. I don’t know if here’s a way to contact a higher up for appreciation, but if there is I’d definitely do so. Everyone on that flight including the pilot deserves a huge shoutout.",Southwest,reddit,['Empathy']
11816,Flying from Cartagena to Bogota,"Had a 9pm flight to Bogota, got to the airport like 3 hours early and they offered to put us on a flight leaving around 7pm without extra charge. We took them up on the offer and were in Bogota by the time we were supposed to leave Cartagena avoiding hours spent at the airport. The flight was great, wonderful service. Would highly recommend. Also they have many flights all over South/Central America so changes of getting stuck slim. Much better service than American carriers.",Avianca,trip_advisor,['Responsiveness']
11817,"atención en el counter , excelente me prestaron una ayuda especial.",Tuve un inconveniente con el equipaje de mano pero pude solucionarlo con la ayuda del personal de Avianca en tierra.,Avianca,trip_advisor,['Responsiveness']
11818,Better Than It Used To Be,"Okay I’ll admit it, Allegiant has improved! Better planes, A far cry from the God awful worn out MD80s, Just flew on a A320 from Allentown To Nashville. Left early arrived on time!. Honestly, I Like Frontier a lot better. But flying out of ABE is much more convenient than flying out of Trenton Nj. They still nickel and dime as usual. Had a issue with TSA Precheck. Fixed at BNA! Keep improving I’ll keep flying you",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
11819,Poor customer service,"Please do yourself a favor and RUN don’t walk away from JetBlue. This airlines has the WORST customer service. I was seated for my boarding group to be announced and they closed the gate without announcing for my group to board. I had to wait up till 5 hrs for the next flight. The agents at the gates were very impolite and unpleasant to deal with. I would not recommend JetBlue to anyone considering this airline. Please choose Delta, Southwest or even Spirit but don’t book your flight with JetBlue.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
11820,Good Experience,Southwest's experience is exactly what you want out of a domestic flight. It's straightforward and comfortable. The crew was professional and overall enjoyable. Great value!,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11821,Awfullllll customer service from Oliver via telephone customer service,"I called Dubai customer service to book unaccompanied minor assistance for my younger sister who was Travelling back to the UK alone. More than 24 hours prior , I was told by OLIVER on the telephone customer service line that it might be too late to book the assistance despite it stating on the emirates website you could do this up to 12 hours prior. Once he placed me on hold he came back to say that he could book it. Why state incorrect information in the first place without being sure? As the conversation carried on he asked why she couldn’t travel back alone as he's “assuming “ she done the same thing coming . What sort of assumption is this?? If I wanted to send my sister alone then I would not be calling in the first place! I was asked to make payment but before doing so Oliver placed me on hold for over ten minutes. This is fine , but when he returned he asked “you’re going to make payment now?” . There was no etiquette of “thank you for holding” or “apologies for the long wait” nothing. His tone was rude and unbothered as if he didn’t want to be there. I must say , usually emirates customer service is really good but today due ti Oliver’s poor customer service I am so disappointed. The whole call was awful. Oliver needs retraining and possibly reminded of how to deliver good customer service.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11822,AN honest review,"Flying is an amazing experience and I feel grateful for that but nothing excuses bad service. The plane I flew on had the interior of an old school bus, no tv's, or any food for a 6-hour flight the only option we had for purchase was soda and Doritos. The crew was as bad as a mean school lunch lady. I didn't interact with them much but when I tried to pay them for water it was a headache for them like I was ruining their day. My client booked me this flight as I typically stick to Delta and it is safe to say I will never fly Avianca again.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11823,Lovely Airline,"This is a lovely airline. The people are lovely and go to great lengths to see you are happy. They are punctual, clean and efficient. Best of all they allow each passenger TWO checked suitcases of 50 pounds each!",Avianca,trip_advisor,['Assurance']
11824,THEY NEED TO CLOSE DOWN,THEY CANCELLED A FLIGHT SHORTLY BEFORE LEAVING. i cant even get my money back for it. i lost all money for a group reservation and they dont even take responsibility for it.,FrontierAirlines,trip_advisor,['Responsiveness']
11825,Cancelled and no customer service response to email or phone,"We were booked on a round trip flight from Tulsa to LAX leaving March 11th 2022 and returning March 14th 2022. Allegiant sent us a text cancelling our flight on Tues the 8th so I scrambled to find a return flight. Then tried to get customer service and called multiple times and emailed. They then cancelled the whole flight and returned my 300 dollars original cost. So I again tried to reach them to rebook my flight from Tulsa to LAX as they cancelled the whole thing. Again could not reach them, so I had no choice but to rebook online of a cost of over 600 dollars for a 1 way flight. Twice what I paid for a round trip flight months earlier. I have been trying to reach them again for a refund with no response.",Allegiant,trip_advisor,['Responsiveness']
11826,Horrible boarding experience,"Horrible and unfair treatment by Jet Blue staff. Boarding pass did not scan in first attempt. Was set aside and was told to wait and talk to supervisor because of appearance. When asked why because of confusion , was told I looked suspicious and was asked if I was drunk or under influence. I am an non alcoholic and was quietly ready to scan the boarding pass. Was threaten to not allow to board just because I questioned reason behind unfair treatment. They even tried to label me as rude because I told bording lady to respect my personal boundary and not touch me when she tried to forcibly snatch my phone to scan. Most disrespectful and horrible experience ever had with any airline during boarding. Supervisor by the name of Michael and the boarding lady were both very rude and treated me with utter disrespect without any reason whatsoever. Will not recommend flying with them again. Flight was delayed by over an hour and though I was not expecting smile, their attitude shocked me. Jet blue should either teach their employees to treat customers with at least minimum decency and fairness or only hire people who are happy with their job. I am medical professional who is brown and had some beard. Vegas was a transit to fly to Boston on 29th of Nov 2022.",JetBlue,trip_advisor,['Responsiveness']
11827,No issues to speak off.,"Safe, economical and great service board. In frequently hear complaints about Spirit but these contradict with my personal experience. I few on Spirit about 4 times in the last year and no serious issues. Again it's just MY experience.",SpiritAir,trip_advisor,['NA']
11828,Transparência e Tranquilidade !,"Um vôo maravilhoso ! muito tranquilo. Atendimento nota dez. Procuro com certeza indicar a todos os amigos, viagens neste confortável e respeitoso local, onde tudo é muito carismático e rápido. Parabéns a todos os tripulantes da Avianca ,em especial aos comandantes e comandados.",Avianca,trip_advisor,['Assurance']
11829,Very Pleasurable,"I took United Airlines for a business trip earlier this month. The Airline staff really made the whole flight and boarding very pleasurable. They were very nice, courteous, and professional. I'd definitely take this airline again.",United,trip_advisor,['Assurance']
11830,nice flight,"service was very good, legs space (when sleeping) is small in A380 Business, B777 business seats are the best. food is very boring, when you travel many times a month and every time you get exactly the same Low fat meal, next time I will bring my meal with me, I can not eat that meal any more it is the worst I have ever had on Emirates, and it is the same for at least the last 6 flights. The small chocolate box that they gave me (Forrey & Galland) is disgusting I could not eat it, and when you turn the box and read the ingredients surely you will not eat it. if Emirates are trying to cut cost, it is better not to offer such a cheap product, it is better not to give anything and they will save more. I did not find any movies to watch, I've see all of them on board already, you need to add new movies more often.",Emirates,trip_advisor,['Tangibles']
11831,Very helpful with my disabled spouse,"I feel the prices are so low that the extra charge for bags, choosing your seat etc. are reasonable. If you fly with no bags, and are willing to sit anywhere you can get a great deal. Folks who bring a giant suitcase as a ""carry on"" are going to have to check it. All flight personnel were exceptional and they were extremely helpful with my husband who is wheelchair bound.",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
11832,Do not waste your time or effort,Hands down the worst service I have ever received from a company. My wife and I booked a flight with Frontier because of the advertised price. We then went to book our flight and did so reluctantly after the price almost tripled by the time we checked out. Do not fall for the advertised price because you will never get it. All you get to fly with is a small computer bag/purse everything else you are charged for. They seemed to find a way to charge us for every little thing that had to do with the booking process. This was one of my firat experiences first hand with Frontier and I will never book with them again. At least other airlines give you more honest and upfront prices instead of luring you in with false expectations. If you have read this far don't waste your time or your money on Frontier.,FrontierAirlines,trip_advisor,['Responsiveness']
11833,AWESOME,Delta is the best airline I’ve ever flown flight attendants are amazing great legroom. Unlike a lot of airlines you didn’t pay for all of these add ons the WiFi was awesome and great entertainment systems!,Delta,trip_advisor,"['Tangibles', 'Assurance']"
11834,On time,"Clean,modern planes,friendly flight attendants, on time departures, good fares.What else can you ask from an airline?",Avianca,trip_advisor,['Responsiveness']
11835,"Mechanical issue, or too many empty seats?","When I departed Hartford this morning at 9:25, I expected to change planes in Baltimore and arrive in Chicago with time to spare for my 3:00 PM meeting. Unfortunately, Southwest cancelled my flight and rebooked me much later. They said it was a mechanical issue. I don’t believe them. In the spirit of fairness and full disclosure, they did give me a small travel voucher and $10 for lunch, but that will not change the fact that I will miss the meeting. While Southwest is generally good for business travel because of their flexibility with rescheduling, if they continue cancelling flights when planes aren’t completely filled, it will be difficult to rely on them for business trips.",SouthWest,trip_advisor,['Responsiveness']
11836,WORST COMPANY I SEE,"This is the worst company that I see, is horrible and unprofessional they take your money and use that to open reservation to different people and then they try to wash their hands I DO NOT RECOMEND TO USE THIS COMPANY",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
11837,Customer service lacked,Flew with 3 seniors 2 of which required wheelchair assist. Myself with a shoulder injury and a 70 yr old wound up finding and transporting those wheelchairs... in Toronto after disembarking the plane an AC assistant did meet us but left 1 of the 4 of us behind and allowed a random person to hitch our ride by cart across the across to car rentals. No in flight TV. Extremely squishy seating. Limited flight attendant service. To clarify this was Air Rouge. I will stick the Westjet.,AirCanada,trip_advisor,"['Responsiveness', 'Tangibles']"
11838,Double Charge & Lost Baggage,"Went to check-in this morning, showed that my return flight home had my carry on and checked baggage already paid for. Get to the terminal and they are telling me it was never paid for?? Not to mention on our way down, Spirit lost my baggage in ATL, and was not able to return it to me until a full day later. This caused me to miss a crucial business meeting which likely cost me the account I had been working for over 6 months on. The only good thing they did was deliver it to me. This airline will floss you for every dollar. Great in person, horrible on the business end. First and last time flying this airline. Absolutely ridiculous.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11839,Very Disappointing! ,Having had a good outbound flight with Emirates it was very disappointing to have such a poor experience on the return flight from Colombo to Dubai. The old fashioned leather business class seat was very uncomfortable and by the end of our 4.5hr flight we both had multiple aches and pains. This was not helped by the indifferent/rude attitude of the cabin crew who were clearly annoyed that we hadn’t chosen our meal even though they hadn’t given us a menu. When the food arrived it was quite good but the crew just dumped it and ran. They didn’t offer us any drinks with the meal or coffee afterwards When they collected the tray they didn’t ask how the meal was and were too busy chatting to each other to ask if we wanted anything else. They seemed rushed and stressed throughout the journey. Not the enjoyable experience we were expecting given the great service we have had on other Emirates flights.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11840,Consistently low hassle,We always fly Southwest and they have always been pleasant to travel with and always on time. Love their rates and specials. Points program is generous especially when also booking rental car and hotel through their site.,SouthWest,trip_advisor,['Assurance']
11841,Luxury and great staff,Very good flight.. staff is very friendly and they try to do more friendly and helpful. food is always great as my experiance. seat is comfotable and inflight entertainmentn is always great,Emirates,trip_advisor,['NA']
11842,Emirates Flight,"Emirates planes are quite comfortable and roomy i find. On this flight i purchased an exit seat which was well worth the money. It cost an extra $225 on a 14 hour flight. The flight attendants were some of the best i have encountered. The only down side is the food. Plane food is horrible, just a tad better than hospital food. Its better to go without food. Bring your own food or fast. 😂 Another way they can improve is to clean the toilets more often on such a long flight. With attention to these 2 details the flight would be great 👌🏻",Emirates,trip_advisor,['Tangibles']
11843,Great experience with JetBlue!,I recently flew with JetBlue for my Florida trip. Everything went smoothly. The employees were generally nice. The planes were clean. I was able to check in and board quickly with no issues. The planes were on time. I would definitely fly with JetBlue again in the near future and I recommend this airline.,JetBlue,trip_advisor,"['Reliability', 'Tangibles', 'Responsiveness']"
11844,This is how an airline should be!,"My journey started in Stockholm,from check in to landing with one little exception this was an amazing experience. The lounge in Stockholm is not an Emirates lounge and alas had no shower. It was also quite crowded but I did find a secluded corner The first flight was during the day,so I was able to eat some wonderful food ,drink some excellent wine and also get around 3 hours sleep on the comfy seat Bhupinda and her team were friendly and efficient.Thank you I was met at the gate by an Emirates greeter Hossain he was fabulous.He toik me to the lounge The lounge in Dubai is wonderful,spacious with showers,and a spa I had an amazing treatment making the 3 hour layover fly past! Boarding the second flight was seamless Jacques,Hayley and the amazing Diana were professional, friendly and fun!😀😀 After take off they made my bed and left me to snore.I fell asleep immediately and woke up a couple of hours before landing.I had a delicious breakfast with yummy warm croissants I landed feeling rested and refreshed. Luggage came very quickly I was whisked to the hotel in a beautiful car by Vincent Overall a wonderful travel experience Thank you",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11845,DONT FLY UNITED!,My experience flying with United has been terrible on MULTIPLE occasions. This is more so geared toward the outsourcing of customer service and lack of having an ability to relate to the customer and the situation. United does not and will not keep their word on what is stated when a flight is purchased. Through loopholes in verbiage you WILL see how the customer is cared for and the ways they are able to request funds for emergency situation during COVID. The 3 reps I spoke to had ZERO empathy and understanding. I wouldn’t fly United if I got the ticket for FREE!,United,trip_advisor,['Responsiveness']
11846,Nice Economic Airline,"Affordable flight, less than $100. Had a stop in Newark, New Jersey. This stop arrived at terminal A and departed terminal C. I had to go through security again and throwing away my $3.60 20 ounce bottle of Coke. I will avoid stops in NJ in the future. Both the flights departed on time and landed early, thumbs up!!",SpiritAir,trip_advisor,['Reliability']
11847,Fronteir's indifference towards its customers,"We were supposed to fly out yesterday 2/24/24 to Philadelphia at 11:30am, they delayed it first to 2pm, then 2:30 and finally to 11pm. Just like that! All changes were conveyed at the last minute. Passengers were up in arms, there were over 5 that were disabled in wheel chairs, more than 13 families with 1, 2, 3 or 6 children ranging in babies to about 10 years old. For some people they were at Airport for 14-15 hours. Frontier offered 3 pathetic choices. 1. Get money refunded (which still left Passengers with having to pay a high price at the last minute with a different airline) 2. Leave the next morning at 8:30am on a flight that would have a lay over elsewhere and they would not get to Philadelphia until 7pm (12 hours) No Hotel, transportation or food $. 3. For those that braved 12 or more waiting hours till flight, they were given a food voucher for $10 for lunch and $15 for dinner, which was a joke considering that a bottle of water ranged from $5-$10, any kind of sandwich or small pizza $12, and the restaurants were closed by 8pm. People and children were everywhere on the floor like a homeless camp. Mothers with babies running out of Pampers and formula, very chaotic. No one from upper management showing up to face passengers left in that dilemma. Much later a lame apology sent via text saying we would get a $75 voucher for a future hell flight with them, instead of a full fare one for the horrendous inconvenience suffered by all. We had to wait for a Jet Blue flight to land at 10:30pm so that their pilot and crew could fly us to Philadelphia. All day long our plane sat at the gate waiting for this to take place. Gross and unacceptable.",FrontierAirlines,trip_advisor,['Responsiveness']
11848,Gate changed without announcement,Delta changed the gate without any announcement of the change. I and three others who were their early missed the flight. At time of departure the board at the original gate still showed it was supposed to happen there. The plane ended up returning to the gate for a maintenance issue with multiple people getting off. Still was not allowed on the plane. Attendant was unhelpful and blatantly rude insisting that announcements were made even though all the people at the gate insisted none was heard.,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11849,Mal,"Se retrasó dos horas, la comida fatal un simple plato de ravioli con un pequeño pastel y ya. No hay servicios higiénicos en la parte trasera del avión por lo que tienes que ir a la parte del medio.",Avianca,trip_advisor,['Reliability']
11850,Allegiant is a terrible airline hands down.,I'd never fly allegiant airlines if it wasn't chartered by the travel company. The plane is old and not comfortable at all.,Allegiant,trip_advisor,['Tangibles']
11851,The pandemic has revealed their tyre colours joke of company,"Absolute joke of service, Book flights to Zambia for my family this summer which I saved for years for this trip and was cancelled, when I asked for the refund they are still trying to give me vouchers which I don’t want. As I went the full refund over £3000 the customer service seems to get irritated and saying will have to wait over 90 days and this is minimum, as I can’t book with other flights as they won’t give me my funds. And they have the customer service in India when they can’t even understand me. And what kind of organisation is this that you can’t even register a complaint over the phone. Joke and disgusting company they make it out as if they have the best but I think that this pandemic has shown their true colours.",Emirates,trip_advisor,['Responsiveness']
11852,Poor service,"United Airlines airline tickets add pricy, would be nice to at least get a meal, instead passengers get liquids, small tiny bag of pretzels or cookies and more liquids.",United,trip_advisor,['NA']
11853,Worst Airline in America,I've used Spirit many times before. I've had some issues in the past but today was the last nail in the coffin. This is by far the worst airline in the country. My flight from FLL to BOS was supposed to leave at 5.35 pm and has been delayed for more than 3 hours. This is absurd and unacceptable. Where is the FAA ? Never again.,SpiritAir,trip_advisor,['Reliability']
11854,Las Vegas get away,The price is right for a short trip to Vegas.... non stop no complaints here the staff is polite and very knowledgeable,Allegiant,trip_advisor,['Tangibles']
11855,Love Allegiant,"I hear a lot of different opinions about Allegiant Airlines but I can only say good things about them. I’ve flown Allegiant probably 10 times round-trip from Cinti to Ckearwater and I’ve never had a problem. No delays and smooth flights. I love flying in to the smaller airports and each plane I’ve been on has a lot of room, more than I’m used to on some other airlines.",Allegiant,trip_advisor,['Reliability']
11856,Nightmare 2 years in a row. ,FLY BUSINESS CLASS AIR CANADA😝 They not only damage your bags...but the lose them too! Only $$$$$ to have this experience. Lost luggage now 7 years in a row. Last year in BC the head purser said “ we don’t warm bread in flight anymore!?! I’m not joking! JAL is best. The baggage apes had fun. The best part? You pay huge dough to fly BC. They fly you out on 787 state of the art plane...and then your connecting flight is an UBER- 28yr old 321 airbus...which is exactly that ...a bus with wings. There’s nothing like white linen tablecloth on an airbus. Like Steak with cheap ketchup in the back of taxi. Just UNREAL. World countries for customer service like Pakistan and India to handle their calls?what do you say about an airline that ignores your request for a corporate office number to call in and speak to someone at a management level? You call the airline Air Canada. And absolute nightmare trying to get our luggage back it's been five days now they promised us our luggage would be returned within 24 hours. Each time we call them and contact them they tell us to call the call center the call gets routed to India somebody reads some scripted lines apologizing to us telling us that our luggage will get priority and we will be receiving it shortly as in 24 hours that has not happened. We can only imagine now if were even going to get our luggage back. Needless to say we won't be playing Air Canada again and neither should you. We lost three days of our vacation with no luggage and now our return home we don't even have the things that we purchased. Air Canada has done nothing to help us and nothing to compensate us as we can't find a phone number to reach someone that we can speak to. We can hardly wait. Maybe a $200 voucher for another $4000 flight that even without the voucher we could book online cheaper somewhere else. But we needed to book it directly,AirCanada,trip_advisor,['Assurance']
11857,Avianca declined my credit card,URL: URL Thumbnail: URL Images: 	 URL,Avianca,reddit,['Tangibles']
11858,Great to have direct flight,"We were looking for reasonable priced flights for the family, but another very important factor was total travel time. Allegiant offers direct flights and got us from Michigan to Florida in less than 2 1/2 hours. Not a lot of frills or perks on the flight, but we brought our own snacks and drinks. The flight was short, staff helpful, plane was clean. Would fly Allegiant again!",Allegiant,trip_advisor,['Responsiveness']
11859,Flight,Your air service is garbage ..I plan a trip for my elderly dad and my wife ..due to him having to have surgery I had to cancel flight I asked the southwest to please .reschedule my flight they said no ..took my money and everything you guys suck never again and I have a large network of people who fly .know they will not fly southwest I guess I won after all lolo haha,SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
11860,JetBlue cannot be trusted to be on time. Ever!,"Once again, JetBlue's flights have backed up so that my flight delay is longer than the flight itself. This has happened all but one time when anyone in my family has flown JetBlue in the past two years. Extra legroom and some cookies do not make up for getting home in the wee hours of the morning again because JetBlue cannot manage its flight schedule. Please take this as a warning. You don't want to fly JetBlue if you need to be somewhere at a particular time or on a particular day.",JetBlue,trip_advisor,['Reliability']
11861,Good flight,"Second time have flown with air Canada, staff are ok food ok , check in ok , price very good for time of year , always a stop over in Toronto Vancouver etc , if you get the right flight you get to spend the day or evening in one of cities which are well worth a vist",AirCanada,trip_advisor,['Responsiveness']
11862,Very good on board service,"Delta is among one the best economy products in the market, service is amazing and the crew was very professional. Delta is very punctual and provides great customer service, delta has very good pricing. I recommend flying with delta.",Delta,trip_advisor,"['Assurance', 'Reliability']"
11863,Frontier is my favorite budget airline,I fly frontier at least yearly to and from Atlanta to various cities and I have no complaints. The communication is great and it's always on time.. Yes it's a budget airline and you have to be aware of how to pack or pay the cost of luggage while booking the flight but the prices totally reflect it. This is the only budget airline I will fly.,FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
11864,"Flight Delayed, then canceled, NO refund or help","My flight to SJU from Chicago was delayed, making it so I would show up to my destination over 24 hours after my original time. Spirit did not offer any credit or refund. Ultimately I decided to take my loss and just take the next available flight. The morning of the next available flight, I received a notification that my flight was CANCELED. I took another airline out of frustration. Afterwards, when I tried to reach out for a refund, nobody could help me. They kept saying that a representative would review my case and kept passing it along. It has been a week since the cancellation and I see no refund in my bank account nor have I gotten any notification from the airline. Horrible customer service. I will keep attempting to get my money back.",SpiritAir,trip_advisor,['Responsiveness']
11865,Great every time,"Always a good flight, employes are always nice and helpful. Only time there is an issue is when there is weather.",JetBlue,trip_advisor,['Responsiveness']
11866,Excellent value...,"I have flown Allegiant several times and have been very happy with the service. It is a low-cost airline, so many things are extra, but if you know that up front there are no disappointments. Great airline for the money.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
11867,Literally No one is here to collect our baggage,"In the airport now. No one is here to take our luggage or anything. We luckily came early but some poor guy completely missed his flight. But I did see all the other terminals have people stationed and prepared. My family and I are literally stranded in the West. Fly using literally anyone else. Also, they give no food or drink except water. But you had to PAY for said bottled water.",FrontierAirlines,trip_advisor,['Responsiveness']
11868,CANCELLED ONE HOUR BEFORE FLIGHT,Email hit our phones when we were at airport. No explanation No apology No help No flights Automatically booked us two days later on ridiculous late night flight. Flying delta tomorrow. SW Phone was 2 hour hold! Horrible customer service No one even tried to apologize or help. Sooooo disappointed in an airline we’ve flown for years. Really let us down.,SouthWest,trip_advisor,['Responsiveness']
11869,Trip to Ft Lauderdale,Flight check in was smooth. Felt lucky not to be randomly selected for security searches this time as it occurred in my last two consecutive flights. I was not surprised that the flight was delayed by an hour as this seems to be normal with Jet blue. The take off and flight was smooth. The in flight entertainment did not work though. I didn't mind as i used the time to nap a bit. We landed in good time at Ft Lauderdale. It seemed that the pilot made up for some of the lost time in the air.,JetBlue,trip_advisor,['Responsiveness']
11870,Nice flight and crew,I really enjoy JetBlue and choose to travel the airline whenever possible. I don’t like how they moved to boarding “zones”. I tend to travel without checking a bag and now it’s very difficult to guarantee that you will get your bag on if you are Zone C. Fortunately I didn’t have an issue on this flight and the flight attendants kindly moved things around.,JetBlue,trip_advisor,['NA']
11871,One of worst service,One of the worst service. I have booked ticket through Goibibo in April 2021. The flight was cancelled. When i ask them to refund the amount they refused to refund the amount and throw ball to Goibibo. They are doing business with Goibibo but just wash their hands that they cant do anything. Simply try to eat the customer money. I recommend not to book flight with emirates.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11872,I need 16k miles - happy to purchase / pay the fee for transfer via PayPal,I need 16k miles - happy to purchase / pay the fee for transfer via PayPal goods and service if anyone can help Thanks,Emirates,reddit,['Tangibles']
11873,Don’t fly Emirates!,A 6.5 hour flight and we ended up being in the airplane for 16 hours 😳. Emirates could have canceled the flight and instead they allowed us to be in a hot plane on the runway for more than 10 hours. Emirates cares more about profit than people.,Emirates,trip_advisor,['Responsiveness']
11874,A tiempo y cómodamente ubicados,"Es una ruta relativamente nueva,te lleva directo a Europa Central y ell 12 de mayo fue nuestro regreso. desde Colombia me habían adjudicado las sillas , ubicada en la fila 8 , en el asiento central y mi hijo en pasillo.El vuelo fue muy tranquilo salimos como a las 10.30 p.m. el. Servicio a bordo estuvo bien comí carne con pasta, estuve en una zona donde se come mucha carne de cerdo, ya extrañaba la carne de res. El sabor bueno, cene y me dispuse a dormir, aunque los aviones de Avianca tienen buen entretenimiento por la variedad de películas y series de televisión que ofrece, yo siempre leo AVIANCA EN REVISTA , casualmente dedicada a Praga Una de las ciudades que visité, aprecio mucho que todavía den importancia a la lectura , los artículos son para todos los gustos y al mismo tiempo muestran sitios,interesantes que conocer.Por la revista me enterè desde que iniciaron la operación hacia y desde Múnich. Este vuelo dura supuestamente 12 horas, no me sentí cansada al llegar a Bogotá, repito el puesto que tenía me permitía estirar mis piernas cómodamente sentada y cobijada. El avión moderno y cómodo. Vale la pena viajar al exterior con Avianca, en esos vuelos no se presentan inconvenientes ni retrasos de última hora.",Avianca,trip_advisor,['Tangibles']
11875,Review,Horrible experience with spirit airlines! They cancel flights and give no notification of the cancellation prior. Horrible costumer service and impossible to even reach a representative on phone. I feel robbed or almost scammed! Very poor service I really do NOT recommend this air line.,SpiritAir,trip_advisor,['Responsiveness']
11876,In the nick of time,"We had a mechanical in LA delaying departure an hour plus. Our layover in Lauderdale was less than an hour. Once we departed the pilots hauled ass and made up enough time for us to reach FLL moments before our connection's scheduled departure. The airline had already booked us on the next available flight (24 hrs later) The awesome gate agent started pecking away on her keyboard, summoned a supervisor and made it happen .",SpiritAir,trip_advisor,['Responsiveness']
11877,A horrible flight from San Francisco to Newark,"I purchased premium economy. The seat was beat and should be replaced. I basically had 1/2-3/4 of a seat due to the big guy next to me. The air conditioning like the staff were almost non existent. A long flight with no movies, almost no a/c and hiding attendants! Going to Honolulu we had movies and headsets and a attentive crew. Why wasn't the same for the flight back east? Yes this was a red eye but it would have been nice to watch movies since I couldn't sleep due to the big guy next to me.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
11878,El peor servicio,"Malísima experiencia, los asientos no se reclinan y no te dan ni siquiera un vaso de agua, hicimos el vuelo Montevideo-Bogotá y a la inversa de casi 7 horas! Incómodo el avión y pésimo servicio!",Avianca,trip_advisor,['Tangibles']
11879,Voe Avianca,"Gostei bastante. No aeroporto o check in foi muito rápido. Enquanto havia filas enormes na GOL, na Avianca não pegamos fila e fomos muito bem atendidos. Vôo com escala em Salvador, que também não demorou. O preço das passagens valeu a pena. Comissários(as) de bordo bem atenciosos.",Avianca,trip_advisor,['Responsiveness']
11880,Air travel,"We love this airport except the boarding procedures , and so what else is new? If u booked in advance, the prices are very reasonable. And u can check in two, yes 2 bags for FREE! What other airline will do that for u, eh? Service is excellent. They are always on time and midway airport is easy to get to. And now they fly to Hawaii, wow. Try it once and see for yourself",SouthWest,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
11881,"Never Flying DELTA Again, Bed Bugs.","The plane was hot when we boarded so I removed my jacket. This was a mistake. During the 3-hour flight, I was the main course for many bed bugs. My arms, lower back, and the back of my thighs are covered in bites. Pretty much any skin contact with the chair. Thankfully they did not come home with me, but it has been a week and I am still insanely itchy. This is not what I would expect flying ""first class"" on DELTA. I will no longer be flying DELTA and will be advising everyone I know to just shell out the extra money for any other airline.",Delta,trip_advisor,['Tangibles']
11882,Oregon family reunion,"I love Southwest because their staff are always so friendly. Every once in a while you might get someone not smiling, but probably one out of 20 flights. The flight was full and I have enough space under the seat in front of me to put my luggage in. This particular flight round trip there was nothing extraordinary, however there have been some really funny times where the flight attendant can just put everybody at ease. I like it when the captain gets on hey speaker and address is the day before hand and points out some highlights of the trip as we fly over some beautiful parts of our country.. The flight landed very smoothly .",SouthWest,trip_advisor,['Responsiveness']
11883,Renee Piermatteo,Wonderful experience with spirit. From the captain to the staff n the accommodations. The captain was the best. His personality was top n he handled the plane perfect.,SpiritAir,trip_advisor,['Assurance']
11884,Late takeoff,The original plane had issues so we were late departing. Paid for comfort seats I couldn’t use my tray as the seat in front of me would move quickly up and down as the passenger shifted in their seat. Screen for watching movies was small as compared to the plane we took from Columbus to Atlanta.,Delta,trip_advisor,['Tangibles']
11885,EXCELLENT SERVICE,"March 12, 2020 and Tampa International was packed. There was no line in Sky Priority at the ticket counter where we dropped off our luggage. Very friendly and professional gentleman checked us in. The Sky Club was a great refuge with a nice view from the second floor overlooking the concourse. Excellent and friendly staff there also. Boarded early and that is always a good sign. Our attendant was named Laurel and she turned out to be the best I have ever met. She was the first flight attendant who addressed us by our names. When I flew American that was normal but on the 13 trips in First Class with Delta it had never happened before. She was friendly in a true professional way. The flight was great and as we prepared to land she went to every person in First Class to thank us for our business. Very impressive. She is definitely an asset to Delta and should be recognized for her service.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11886,Best service and airlines for domestic flights,"I have travelled a lot recently -the cost of airlines and declining services is very discouraging so I was pleasantly surprised by clean and uncomplicated service by Southwest Airlines. The price is decent, connections easy, checkin was easy and quick. You get to pick your seats and leg room is better than most other airlines. Some flights have lunch for purchase, would be nice if it was available in most of them. If the connection is a short stop, there is no time to buy food, and which is what happened to us. The snacks were ok and couldn’t get lunch but otherwise ok. There were no charging points in the flight but the airport seats had them. The flight always left on time and even if a bit delayed did reach on time. It was a close call in our connection but we made it in time for the next flight. All in all decent airlines and flights",SouthWest,trip_advisor,['Responsiveness']
11887,Be careful,"Be carefully on packing for your carry on. You can only pack clothes & shoes. They will try to throw away all your personal items. Including perfume, hairspray, facials cleaners and lotion, shampoo & conditioner & anything else they can find to throw away",United,trip_advisor,['Responsiveness']
11888,Will never fly them again,"Atrocious. My flight was delayed FIVE (yes you read that right - FIVE) times. Original flight departed at 4:15 pm. Granted I got there at 11 am due to my ride circumstances. But I was at the airport for a total of 12 hours, and 6 of those were due to the flight being delayed over and over. Final departure time was 11:12 pm. And they could not give me a tangible reason. I reached out to customer service chat to ask them about it. The first person I got sent me a barely legible message and then transferred me to someone else, and that someone else also did not give me a clear answer. They told me it was due to an “upline security issue” and I have no idea what that is. I asked for clarification and they did not make it any clearer before quickly changing the subject. The flight attendants also told me that if the flight was delayed or cancelled for weather reasons that I would not be getting any hotel voucher. This flight was also coming from a city with which I was unfamiliar, and a very dangerous city at that. I am a single young woman with autism traveling alone, and Spirit Airlines was willing to totally strand me in a dangerous city at 12am with no assistance whatsoever due to circumstances totally out of my control. Staff was unprofessional and seemed largely unconcerned with how irritated all of us were. They ran and hid as soon as the flight was delayed a fifth time. I was literally in tears over the flight being delayed because I was terrified that I would be stranded with no help, and staff did absolutely nothing to see if I was okay or needed any questions answered. I also saw multiple staff on their phones with their earbuds in having conversations that were clearly not work-related. And then the plane. My tray had a bunch of old gum stuck to it and they just gave me some hand wipes which of course did nothing. They told me all the menu items were available and then when I tried to order a hot chocolate they were like “oh we’re out of that.” Staff continued to be short, though I think one of them felt bad because he brought me a free water and didn’t charge me for my snack. And then to top it off, Spirit sent me a $50 flight voucher for the flight delay, which, considering how many times it was delayed and how long I waited at the airport, is almost insulting. And I actually got a message from the customer service chat saying “we hope you’ll fly with us again soon.” Absolutely never. Only flying Southwest from now on. To slightly adjust a quote from John Mulaney: “Spirit Airlines! ‘Cause life is a f***ing nightmare!”",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
11889,They say they are the cheap airline but it’s a farce,"The first time we flew frontier was to Disney last year and it was so bad showed up three hours early and they had one person working and we missed our flight and they told me sorry sucks that you missed it we can’t get you another flight for 2 days I’m in the military and my leave ended the next day so we were out of luck with now help and we told ourselves then never again and then we booked a flight through hooper and they offer the insurance if you miss a flight so we said the hell with it maybe it was a fluke and again terrible 70$ to carry a bag, 60 to check a bag they purposely separate you and your party so you can pay to move every damn seat at $36 per person and they also charge you $20 if you need help at the airport. This company is a disgrace and should be shut down. I will never fly this terrible company again and every single person I talk to I’ll discourage them from using this company",FrontierAirlines,trip_advisor,['Responsiveness']
11890,TAMPA TO JFK,"Had another good experience with Delta. Started at the Tampa Sky Club. Located on the second floor with views of the Delta concourse. Friendly staff and just a great place to relax before my flight. The flight to JFK was on time boarding and I was met at the plane with a smile from the flight attendant. Comfortable seat with a waiting bottle of water. Lunch was very good, little hamburger sliders. Great flight all the way with an excellent crew.",Delta,trip_advisor,['Responsiveness']
11891,Horrible inconvenience ,Our first flight was originally canceled. After being rebooked to another flight everything would have been okay until it was delayed…then delayed again…then again for the 3rd time. We had to rebook our entire trip to our destination of Charleston SC. This took 2 days away from our trip spending Christmas with our daughter and family. We then had extremely longer layovers than we had planned. The only thing that was offered to us in the airport was for our check bag fee to be waived ($30). Nothing else was done for us for this massive inconvenience. When I got home I then reached out to Delta. They offered me a $40 voucher! Since we were stuck in Seattle for 8+ hours that $40 didn’t even cover what we spent on food. I was so frustrated with them. I then put a complaint in and now waiting to hear back. I thought business were supposed to take care of their customers? This is a way to lose them!,Delta,trip_advisor,['Responsiveness']
11892,Not bad at all after reading all the negative comments.,"I was worried because we booked this flight last minute, and had never flew through Frontier. I finally had the chance to look at reviews after I had already booked, and we were nervous after reading all the bad reviews, but it turned out to be a pretty normal flight, other than or seats were taken by a couple who got assigned the same seats, but the flight attendant was quick to accommodate us (into some better seats). Over all a pretty good flight for my first time.",FrontierAirlines,trip_advisor,['Responsiveness']
11893,Get to my son fast united was great from beginning to end thank you,I unfortunately my son was in kc hospital had to fly to see him didn't read nothing when getting tickets was stressed out my son didn't have long to live he passed away on Jan 22 at 330 am the poeple at united where great change my flight to 23 for me with out giving me a hard time thank you and your staff .,United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11894,Almost a top-notch experience,"This was an emergency booking since our flight on another airline was cancelled. The staff (onbaord and off) were excellent. We did experience a few problems, some due to COVID. FIrst, my wife is disabled, SW does not make boarding easy. Most airlines annouce at boarding time for disabled passenger to come forward, sometime before 1st class, sometimes right after, and you just get in line. SW requires the boarding pass to be marked as ""preferred"", but that information doesn't appear on their website, nor at their boarding gates, we found out when they told us we'd have to go to customer service to get the passes updated. This was at boarding time, and we held up all of the other passengers while we went to get the boarding passes changed. Next, other airlines, because of COVID, are still offering soft drinks, SW only has water. It's not that hard to offer an unopened can to a passenger. Finally, their entertainment system is poor. Very slow in loading, my connection kept timing out while trying to load the movie. By the time it was loaded there wasn't time to watch the movie, but that didn't matter since it froze after 5 minutes of play. Kids don't understand that, they just want to watch the movie.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
11895,They Just Don't Get It,"We returned from Geneva on January 7th and, as always, were hopeful that this flight might be without any problems and that everything worked as it should. Unfortunately, it was not meant to be. The first thing we noticed was when I opened my tray table and found it sticky. Fortunately, I always carry wipes with me so was able to clean both our tray tables quickly. The next thing we found was that the, so called, ""Entertainment System"" did not work at all in my husband's seat and only worked sporadically in mine. We also noticed that there were several other passengers whose Entertainment Systems did not work either. When we asked one of the flight attendants, Isabelle, if anything could be done, she responded in a very SNARKY manner, ""well, how many times has it been reset?"" In addition, the overhead light did not work, nor the call button and my husband’s seat didn’t work properly. For lack of anything else to do, we looked through the seat pocket to see if there was a magazine to occupy our time. We found the ""For Your Safety"" cards only to discover that the two cards in my husband’s and my seat pockets were for two COMPLETELY DIFFERENT AIRCRAFT. We were on an Airbus A330-300, but the second card was for an Airbus A320-200 (M-1) - a completely different aircraft with different Emergency Exits, etc. When we asked to speak with the purser, Claude, came over very quickly. My husband told him that there was a serious safety issue and explained about the two different cards. Claude immediately became extremely upset as he realized the seriousness of this. At the same time he confessed that Air Canada was NOT MAINTAINING the planes as they were due for a refurbishment ! After all this I really had to use the washroom. There was one free, but the condition of it shocked me no end given what we had just been told about the non-existent maintenance by Air Canada. The bathroom vanity and cabinets were being held together with MASKING TAPE ! I was horrified ! Finally, I thought I would check our flights progress on the inflight screen in front of me…I know, wishful thinking, and that’s just what it was. I couldn’t get anything at all and neither could my husband on his screen. It doesn't matter what air fare one pays (we happened to be at one of the highest) all passengers should expect to fly in planes that are clean, where everything works, and that are serviced/maintained properly. Also, a courteous and respectful crew also helps. Claude was very pleasant, BUT.... To add insult to injury, we found that one of our NEW suitcases arrived with a huge gash on one side. Frankly, a broken Entertainment System is not the worst thing in the world, if it doesn’t work. However, the “For Your Safety” card is an egregious mistake that should NEVER happen. And, if this was the only flight or incident that we have been subjected to with AC where something didn’t work or wasn’t right, I would not be writing such a lengthy response. However, out of the last dozen or more trips we have been on with AC, there was perhaps one where everything was at it should be. Not a very good track record. Would I ever recommend Air Canada to anyone - NEVER !",AirCanada,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11896,Always Air Canada,I have flown regularly to Canada and wouldn't choose another airline. London to Toronto then on to Kingston Ontario with Jazz. Always a great flight weather its summer or winter.,AirCanada,trip_advisor,['Responsiveness']
11897,DO NOT BOOK WITH THIS AIRLINE,"Decided to try Spirit because it was cheap. You really get what you pay for! I wish I spent that extra $100-$150 to fly with American Airlines because of the chaos and bullsh*t they put us through.Boarding was disorganized, we boarded late too. We got in the plane, and we were just there for literally 2 hours (didn’t even bother to give us water..) before they told us to leave the plane and go to the ticket booth to get another ticket.... The line was SO LONG. There was an employee giving us a card with a number to call? I’m like... why do I need to call when you’re here working?? Someone tried to call and the number was not even working!! what a Joke!!! There wasn’t any flight for us to take with them in 2 days... so them giving us credit was useless. Thank goodness they gave us a refund after all the complaining, but we had to book with another airline and it was so expensive because we needed to go home. This shouldn’t even have happened. They don’t even offer any vouchers for place to stay for the night. They cancelled the flight, and they just neglect their customers. I WILL NEVER FLY SPIRIT AGAIN.",SpiritAir,trip_advisor,['Responsiveness']
11898,Quick Hop from Tulsa to Denver,"Southwest is always an efficient way to go, with no first/business class sections. It's seating is assigned on a first come first serve basis with a frenzy of check ins at exactly 24 hours before the flight to get a decent boarding position. But, if your willing to pay a fee, surprise, surprise, you can guarantee a premium boarding position. One warning to those normal to large size folks! Don't plop yourself down in the front row if you don't want to be in pain by the end of the flight from being wedged in between two hard walls housing the snack/drink trays. The seats lose about 2 inches of width for each tray. So if your butt is bigger than a typical 12 year olds', move on to a row with normal armrests.",SouthWest,trip_advisor,['Tangibles']
11899,Stay away from Avianca,"Awful experience with Avianca! I cannot believe this type of service is even allowed: small and super uncomfortable seat, no inflight entertainment, rude and arrogant staff. They don’t offer you a glass of water for my medication the flight attendant turned her eyes, like I was asking for a big favor and she was so busy with her telephone. I’d never flight this airline again even I they gave me a free ticket.",Avianca,trip_advisor,['Assurance']
11900,DO NOT FLY FRONTIER!,"This is the worst airline ever!! Everything negative the reviews said they did, they did! Wish I would have read the reviews before I booked!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11901,Nickel and Dime,Frontier would be good if they had just one price instead of nickel and diming us to death. Have to pay for everything!! I will pay extra on southwest to pay just one price. Only paid for this flight at last minute. Price started at 36 and ended up at 97. Rediculous!,FrontierAirlines,trip_advisor,['Assurance']
11902,Horrible custormer service,"People who work for the company, are externally unhelpful, rude and they refuse to answer the question. They treat people badly. My mom is senior and she needed wheelchair. I asked the agent to mention she needs wheelchair and she said ""You do it yourself and follow the instruction"" and when we go to register her for wheelchair, they told us the agent should've done that. We told them that's why we had argue with her. Anyway, she told us we should go and east and wait until they call her name. We sat there for over 30 min and nobody called her. We go and ask them, they said we had to register her name at the desk. We register her name and we go to the lady and ask her why didnt you mention we need to register her name at that desk, she said she told us, which she didnt. We go back to our seat and she comes and attack my sister for accusing her of lying. Finally my mom goes with the wheelchair and the girl who was responsible to take her, leave her in the middle of the way and she has to find some other passenger to take her to the gate. I'm very very sad for this experience.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11903,Ms Gregor,"Well had to pay 30 dollars to bring on my carry on and then they took it, I guess cause am at the back of the plane. they would not let me change my seat they said I would have to do it at the gate and u know that won’t happen. I have one more trip this month with them overseas so let’s see how that plays out so far this air line sucks. And if I can help it I won’t book with them ever again. United used to be so good always flown with them but what I have seen to day I will rate it not even a one. And I forgot the people at the desk just acts like your cattle.",United,trip_advisor,"['Responsiveness', 'Assurance']"
11904,I just hope someone from Frontier leadership or Customer Experience reads this,"I have never experienced anything like this in my many years of flying, sometimes twice weekly for business. They cancelled our flight out of San Juan to Boston for “weather” and proceeded to tell everyone that the earliest they could get us back to the NorthEast was 5 days later!! They refused to give any hotel voucher. The attendant told us that it was “32 degrees in Boston and therefore not possible for them to land” what?! There were several other flights on other airlines leaving San Juan for Boston as he told us this. If your equipment cannot sustain 32 degrees then as an airline you have no business flying to and from Boston in the winter. It is clearly a blatant lie to avoid having to pay their customers for the inconvenience. Come on Frontier, how can you expect to stay in business if you treat your customers this way? Spirit airlines, stop the merger! Their customer service is a disaster!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11905,Not what it used to be,"First, UA loads the plane from front to back rushes you to sit down so they can take off.Pulled away from gangway ,never made it to the runway and a red light appeared in cockpit, back to gangway for 1 1/2 house for generator repairs. Finally pulled away and were 10tenth on line for take off, another 1/2 hour delay. Landed in Phoenix , guess what? No dock , Another 1/2 hour. Got of gangway and it wasn't working . Everyone had to put back their carry ons back up , sit down, buckle up and be towed to another gangway. another 45 min. delay. Airlines charging more for flights and customer recieving less service. What happened to flying???????",United,trip_advisor,"['Reliability', 'Responsiveness']"
11906,Terrible flight to London,"We used miles to fly the day flight to London, but were shocked by how poor the service was. We paid for Premium Economy seats -- the leg room was fine. But that's where the positives end. I can't say the flight attendants were mean, but they sure didn't want to be there. They did the absolute bare minimum, and pretty much let you know they'd rather be left alone. Which they literally were most of the way -- closing off the curtain in the galley so they could chat with each other. Food was terrible also -- the day flight serves breakfast, which is almost never good on any airline, but was awful here. We turned down the bagged sandwich ""snack"" before landing -- it didn't seem worth the effort. IFE was sad -- a surprisingly small selection of movies and shows. Finally, this was literally the first time I've ever flown international where the flight attendants couldn't be bothered to say goodbye at the door -- once again, they were too busy chatting. We're returning on Singapore Airlines, and expect a totally different experience. We'll avoid United as much as we can.",United,trip_advisor,['Responsiveness']
11907,Not bad at all.,"Going flight on time. Coming back delayed an hour and a half. However. everyone was friendly and polite. Seats are cramped and no padding. It's cheap, but i paid $15 plus $39 for a carry on bag. For a 45 minute flight it's totally worth it. I wouldn't fly any longer than an hour on that cramped uncomfortable seat. But for a short distance can't beat it.",FrontierAirlines,trip_advisor,['Tangibles']
11908,Much better than expected!,"I am so happy that I arranged an upgrade to Polaris, especially after having read some comments about the economy experiences combined with the COVID pandemisery! Excellent from A to Z, I could work al 8+ hours during this day-flight. Quite good food, excellent service, no issues with asking for drinks (had nearly 10 coffees...). Also excellent positioning of the seats, never having to step over somebody else! Not perfect: good sparkling wine, likely not a champagne: no worries, but then don't call it champagne. On the way back, I'll taste more as that's a night flight. Food good but far from the top-carriers.",United,trip_advisor,"['Tangibles', 'Assurance']"
11909,Air Canada desk staff at Hong Kong airport extremely helpful,"The desk service at the Hong Kong Airport was excellent. I had been early and the staff at the Air Canada desk politely asked me if I do not mind to board on a flight earlier than my original one. In addition, that is a direct flight to Toronto and so I do not need to stop over in Vancouver. Much appreciated his suggestion and help !!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11910,"Though delayed two hours, staff was helpful","I needed to cut my visit short to make my flight; imagine my disappointment to rush into the airport and discover a 2 hour delay! The gate agent, however, was really helpful in announcing the departure from the previous city, the route, the altitude and speed at which the flight was moving closer. At least he never made us wonder what was happening.",Delta,trip_advisor,['Responsiveness']
11911,MOST AMAZING CREW!!!,"This review is Iong overdue but I had to send a big THANK YOU to the crew when my husband and I flew to Mexico to celebrate our 25th Anniversary. They were ALL so amazing and made the trip so very memorable. I don't fly well and they made sure I was as comfortable as possible. They forever have left an imprint on our hearts for the kindness they showed us during the flight. Rebecca, Allie, Michelle, Robert CPT Cory and FO Cameron THANK YOU... THANK YOU... THANK YOU!!! We will never forget you. ~The Chin's",United,trip_advisor,"['Assurance', 'Empathy']"
11912,Good cheap airfare,Past 8 flights with them have been on time with good service and no problems. Stafford a great job and smile.,Allegiant,trip_advisor,"['Reliability', 'Assurance']"
11913,4 hour delay and counting announcement less than hour before scheduled takeoff,"First time jet blue flyer. I was pleased with ten flight coming down to LA. The return flight’s delay back to Reno is costing me my Mother’s Day with my mom. Unacceptable. First and last round trip flight using Jet blue. Also, they still contribute to republicans that voted to decertify our election resulted. Disappointed on many levels today with this subpar service",JetBlue,trip_advisor,['Responsiveness']
11914,ALLIGIANT.. STAY AWAY,"non-existent customer service. Cheap ticket, however with all of their add ins it would have been cheaper to fly first class with delta. You have to pay to select seat. You have to pay for a cup of water. ALWAYS late. Broken down cheap old planes. Uncomfortable seats. You name it. This airline is the most terrible airline to fly.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
11915,Terrible experience,"Probably the worst air flight company . Flight cancelled without any No pre noticed . I learned about it once arriving in the airport . Talked to an agent , he asked me to book my flight with an other company and I will be reimbursed. Frontiers did end up reimbursing a small portion of my tickets (150$ being not reimbursed). Took me 2 hours to talk to someone on line . Avoid this air company , a real nightmare to deal with .",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
11916,Emirates… the airline of ‘nothing is possible’ ,"Travelled with a special needs child. Faced challenges and Emirates Airlines was utterly unhelpful. This is unfortunately typical, once everything is paid help goes out the window. Zero compassion and hence I am deeply disappointed. I provided a number of ways how they could help in our situation, but the answer remained ‘sorry not possible’. So, from now on Emirates is the airline where nothing is possible.",Emirates,trip_advisor,['Empathy']
11917,Terrible service,"Avianca changed Las November 2022 and now they don’t provide anything onboard unless you pay. They don’t even serve you water unless you walk to the back of the plane and ask. It is not what it used to be now that they are owned by investors in the USA . Also the seats don’t recline even on long haul flights. I don’t recommend this airline anymore. Fly via Copa, AA or others in South America",Avianca,trip_advisor,['NA']
11918,Dream route,I've done this route a few times and it is the most painless way to cross the pond. If you're going to Montreal take this flight- about a million times better than connecting and AirCan know their stuff.,AirCanada,trip_advisor,['Responsiveness']
11919,Made an exhausting business trip stress free,"Flew United to New Orleans for an exhausting business trip judging a dance competition. These are always exhausting but flying United made the travel part of the trip stress free. On time, easy process for checking in (using the ap) and the flight crew were super friendly and competent. Really helped make the traveling relaxing.",United,trip_advisor,['Assurance']
11920,Dr. Saad Hussein,"It was my worst experience ever, i will not fly with them again and i will tell my friends to not too. The reason is because when i my journey started from ABQ, NM of USA, i did my COVID-19 test and it was negative 72 hours prior departure from my original city, when i reached JFK, i had to stay 6 more hours waiting for my Emirates flight, i was literally the first person sitting in the gate (used the ticket issued in original airport), guess what? The employees said my test was not valid and it was expired! In very simple way they told me to book new ticket and forget about this ticket! i called my agency then i called Emirates to see what they can do for me, they said yes i have to pay for my ticket, then after i talked to their supervisor, they agreed to rebook me a ticket after 36 hours from my original flight, i had to book hotel in new york then i came back to airport, im still didnt checked in and i guess they will try to do something frustrating, one more thing, i suppose to land in Dubai at night and my next flight to my final destination will be after 22 hours, so, one more night to stay in Dubai, they were telling me i have to pay for my hotel too! Isnt that weird? How i stay more than 8 hours in airport on my own expenses, They were trying to take money in any possible mean, while they suppose to take care of their customers. In short form, this airlines has very rude crew, unprofessionally working, im saying that because they didnt help me and when i asked to talk to supervisor they didnt care, she was there and nobody told her that i need to talk to her, they did have Covid-19 test center in the airport, nobody told me that. Bad communication, bad crew and i will never every use there services in the future. Try to fly with any airlines but Emirates.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
11921,Horible beyond description,"I have no words, such a horrible experience. They lost my baggage four days ago, and no one knows where it is or what the plan is to get it back. If you'd like your vacation not to be ruined, DO NOT FLY UNITED EVER!!! That is all I have to say. I've tried to figure out what is going on with their representative Shuvimi Lerine and supposed manager Muhammad Umor, but none of them have a clue of what is going on. Horrible company. DO NOT FLY UNITED, period. They have no idea what they are doing and how to provide reasonable customer service.",United,trip_advisor,"['Responsiveness', 'Empathy']"
11922,Philadelphia to Denver,"First I would like to say Philadelphia is horrible airport, this has nothing to do with United Airlines but I just had to say it. Now for United, the attendents were fine it was an early morning flight, 6:30 am. I guess my biggest complaint is allowing people to board with bags that are obviously over the size limit and use all the space in the overhead and you have no room for your bag. Then we have a 6:30 flight and they give you a bag of stale pretzels. I don't fly for the food but the money you pay for a ticket is insane, they could get something better, mini dougnuts, belvita breakfast bars anything would be an improvement.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
11923,Purcahsed seats. Got moved anyway.,"Never again. Got booted from my purchased seat, separating my family while traveling with small kids. Called to get a refund and agent said purchased seats are non-refundable. Can't make it up. Never again. Reported to BBB.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
11924,Very impressed with both check in and flight,I wood recommend this airline and would travel with them again. Friendly and efficient ground staff. The electronic check in and ticket issuing point was first class. So quick. Flight was on time. Giid space for seats and free wifi,JetBlue,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
11925,Just don’t…,"I understand that writing a review for an airline/an airport won’t get to them but if it can help you, the consumer, then AVOID THIS AIRLINE AT ALL COSTS. I have never felt so shattered by the treatment of other human beings. Between TSA at JFK and staff from Jetblue, we were treated like absolute trash. Their systems do not work and aided in us running to catch our flight before the gates closed. There was one kind gentleman who helped us, out of everyone. The above mentioned employees basically bully you and shout at you and abuse their “authority” Flights are almost always delayed and luggage takes forever to come out",JetBlue,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11926,"Great Trip, Friendly service","We booked a round trip flight non-stop both ways, We had no complaints, to Boson everything was on time and we received a free bag check (nice not to carry on) The flight back was delayed in Boston so we had to wait 3 hours and change concourses but again received a free baggage check in. We were very happy with service of JetBlue and the non-stop service they offered. Prices were also great!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
11927,Rough journey,"My wife and I flew Delta airlines from Saigon to Seattle via Vietnam airlines from SGN to Icheon Korea then Delta from there to Seattle. Before our flight departed SGN, we received email from Delta informing us our flight was delayed and we would lay over at Icheon 6-7 hours in lieu of 2 hours. When we arrived in Icheon we checked our Delta online and Delta informing us our flight was cancelled and Delta booked us with Asiana to Seattle. When we came to check in with Asiana we received another Delta email informing us we were involuntarily booked a Delta flight from Icheon to Minneapolis then to Seattle. We ended up arriving at Seatac airport 11 hours later than scheduled with one lost baggage. That lost baggage has never been found after 3 weeks since then. We’re very disappointed with Delta airlines.",Delta,trip_advisor,['Reliability']
11928,Bad and rude flight attendants from NYC,Really rude and bad service from a female flight attendant on flight #2402 June 13th 2019. Delayed flight that supposed to leave at 2:58 pm. Flight left after 4 pm.,JetBlue,trip_advisor,['Assurance']
11929,"The flight arrived ahead of schedule, there were no luggage fees and I got a window seat away from the wing.","What I love about Southwest Airlines is the genuine friendliness of the operating crews. Almost always cheerful plus funny announcements without compromising in-flight safety. The planes are one-class coach meaning economy passengers don't have to sacrifice legroom to accomodate premium class passengers. I always buy the Early-Bird option to make sure I can get a window seat as I enjoy looking out on the landscape. However, Early-Bird at $25 is optional, though. There is never a charge for baggage and enormous change fees. Also flying into Midway Airport saves time as it closer to downtown and even the Near Northside of Chicago than O'Hare. The Orange Line can land you on Michigan Avenue in 25 minutes. I can't wait until my next Southwest fliight.",SouthWest,trip_advisor,['Assurance']
11930,cheap fare,Cheap fare only to have it balloon with all the add ons that practically doubles - triples final cost...,FrontierAirlines,trip_advisor,['Tangibles']
11931,Never again ,"Allegiant Air canceled my return flight by text at 8:48 pm last night. Was scheduled to leave Fort Walton FL. at 7:30 am today 2-23-19 to Newark. Weather is perfect at both airports, my father was rushed to hospital yesterday after falling and hitting his head and I’m stuck here till tomorrow at a cost of approximately $1300 for the extra day and Allegiant is not responsible for any of incurred expenses. In a word disgraceful.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
11932,Very Pleasant Trio,No complaints at all. Arrived in a timely fashion. Southwest allows two free bags so that was nice. Seating comfortable,SouthWest,trip_advisor,['Tangibles']
11933,Anyway to know when flights are released?,"We have to travel from LAX to BDL in December. Since flights will be $$$ and probably also pretty limited, I'm wondering - is there a way to receive a notification when December flights are released? JetBlue is the only airline with a direct flight from LAX to BDL. Thank you.",JetBlue,reddit,['Responsiveness']
11934,Spirit is the worst airlines ever,"I will never fly here again flight NK2100 was horrible, ive flown with spirit 5 times and all 5 were horrible flights, they allways have delays, always unorganized, and one time my flight got canceled and there was 0 solution absolutely terrible service, cheap flights but they charge you extra for breathing! They just want to take your money, play with your intelligence for a horrible service. They even charge you for water unacceptable the flights are 70$ and they charge like 150$ for 1 baggage, air conditioning sometimes dont work.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
11935,Uncomfortable,"I will give them cudos for being on time, and the attendants on and off the plane for being polite and courteous. However, this is very DEFINITELY a stripped down and niggly flight service. Every bag is charged for, in advance if you want to not be charged more at the gate. The bag weights are lighter than other airlines by 10lbs. (40lb max) The seats are dreadfully small, narrow, hard and do not recline. Once you set your personal item on the floor, it can't be retrieved until you leave, because there's just no way to get to it once you sit down. Everything is charged for on the plane - you can't even get water without payment. And they offer nothing warm or nourishing at all - not even a cup of coffee or a cold sandwich. There was no inflight music or movie. I got sick with a dreadful cold immediately after flying so I don't think they clean very well. They ask you to leave your garbage on the seat because they are reloading right after you deplane. We will not likely use this airline again.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
11936,Cheap flight at short notice,"Like usual Allegiant had the lowest prices available when I needed to fly out on short notice. Like usual, they still charged for a carry on and only allowed 40 lbs in my checked bag - so I skipped the carry on. Like usual they do not offer drinks or snacks for free, and if you want to buy, they are horribly priced. Their staff were extremely nice and helpful, which is better than in past years. I'm not a big fan of the way they nickel and dime you, since it is supposed to be a budget airline, but if you are planning a trip or traveling with family, there is no way they are cheaper than flying Delta or another ""non-budget"" airline.",Allegiant,trip_advisor,['Responsiveness']
11937,"Subpar service, slow and terrible apple","This airlines continues its malfeasance in line that reflects it mediocre customer service in a app that never updates boarding passes, and worst off little or no updates about delayed departure time. The airlines lies about delay reasons, and instead waits to fill empty seats while others on the plane leave. I got a flight from Atlanta to New York and the airliner continued to waste my time with weak excuses, causing me to pay more for Uber’s upon by delayed arrival and cost me hours or of time.",Delta,trip_advisor,['Responsiveness']
11938,"rude, condescending staff","I am adding this review to corroborate the other reviews and reports of Air Canada staff who are downright rude and condescending. My situation dealt with a check in agent at the Air Canada desk at OHare in Chicago. I had missed my flight and was seeking options for rebooking. Believe me— I understood I was at fault when I approached the desk. I was hoping for kindness (maybe even mercy). Either way, I needed help with my trip. The Air Canada agent rolled her eyes, scoffed at me and my request, and — to make the story short — sent me away. I eventually found a solution through a partner airline (United). Based on this experience, the best thing about Air Canada is their partner airline network. Go elsewhere!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11939,Air Canada Stiffs me for a flight change,"After booking a (rather expensive) Economy flight to Vancouver from Newark, it was discovered that a mistake was made in the date of the trip and should be exactly one month later. Upon calling Air Canada, in which I expected to pay a change fee and the possible fare difference, I was told they would under no circumstances change the flight and that I had to eat my $900 ticket and buy a totally new one for over $1,000. When I asked to talk to a supervisor, I was told no...several times until I threatened to call corporate, then magically was connected to one. He continued to tow the party line of their policy not to refund or allow any changes to Economy tickets and would I like to book a new one. Of course not!!! I found a similar flight (that does offer changes for a $100 fee) on another airline. Do NOT fly Air Canada.",AirCanada,trip_advisor,['Responsiveness']
11940,Worst airline,Unfortunately we bought 5 tickets with this shameless company. The voucher is completely useless and the customer service doesn't exist at all.,Avianca,trip_advisor,['Responsiveness']
11941,Re-scheduled,"Flying SAT to PHL on a Friday leaving at 530 PM with a connection through Atlanta getting into Philly at 1130 PM. At SAT the flight was delayed, weather in ATL. At first they said connections are OK, then, well they weren't. The SW counter agent started calling people with different destinations. Eventually they called Philly. Option A, sit in SAT until ATL was clear, and more than likely end up there for the night, or, fly through Chicago Midway. A few other options, but most were 'probably' stuck there for the night, and with 'weather' no hotel or food vouchers. I opted for Chicago. Flying SW, I had paid for the upgrade, but they couldn't do it to Chicago, the agent did some maneuvering and got me to A61. Not bad. At Chicago, the same thing, I was assigned a C, but the agent did the A61 again, I really appreciated their help. Especially at SAT, the agents were overwhelmed by people changing flights, and the assorted annoyance, but they stayed professional and helpful. That is why I try to fly Southwest when I can.",SouthWest,trip_advisor,['Responsiveness']
11942,Starting to Win Me Back,"I had not flown Air Canada for years, basically because I felt the service had dropped off - well this year I have now used them twice for Palm Springs and Puerto Vallarta both which I normally would have used Westjet and both times service was great, seats comfy and the airline staff from check-in to on the plane were really nice. Will definitely start using more and more!",AirCanada,trip_advisor,['Assurance']
11943,Nice leg room and screen but really cold,Nice legs space and a big screen quite comfortable however the temperature is really really cold especially traveling to a warm area like Florida we piled all the clothes we have in order to stay warm I think the temperature is around 60°,JetBlue,trip_advisor,['Tangibles']
11944,Just get me there!,"Leaving New England for Florida in January, there's one simple objective... just get me there! The JetBlue service out of Hartford went further. No, we didn't land in Cuba! But the flight included comforts and ameneties that make the travel part of the trip. Comfort, class and cleanliness. It was all there six miles high.",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
11945,Worst airline,Worst airline to fly with! They charge for everything! I will never fly with them again! 0 stars...👎🏾👎🏾👎🏾,SpiritAir,trip_advisor,['NA']
11946,Total disaster,Tucson- Seattle Flight was cancelled after sitting on the plane for an hour. We should have connected in Seattle to fly to London Heathrow. Re-routed via Los Angeles instead. We had paid business class round fare but returned economy as they stated that we could not have business class as we were being rerouted. Luckily the Virgin Atlantic flight from LAX to LHR was half empty so everyone had 3 seats to themselves. Than god for Virgin Atlantic a British carrier!!!! What with the poor service on the outgoing flight and then this I will never fly Delta again.,Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
11947,emirates best airlines,amazing business class great service great people and good seat for a good price emirates is way better then qatar airways i went on business class but the service was not that emirates is the best airlines i ever flyed with,Emirates,trip_advisor,['Assurance']
11948,Horrible,"""Missed"" my flight because they couldn't take anymore luggage. I and several other travelers were forced to ""miss"" our flight and reschedule! My checked luggage was already paid for, I don't understand how they couldn't take any more luggage! Will never fly Spirit again.",SpiritAir,trip_advisor,['Reliability']
11949,Delays & No Conversation,"Though I prebook with a travel agent to ensure the success of the total trip. And I paid extra for the seat selected. I felt squashed into a tiny leg room space. Food is now extra. My main concern was the delay factor and the length of the delay. The plane sat on the runway for over 45mins without any explanation from the caption or crew. All customers were left in the dark as to why the delay? This was a 6:15 am flight. In my opinion, such poor communication demonstrates a lack of respect for customers time and devalues their service. Unexpectable service! Yet we pay more for much less in comfort, convenience, and communication. Air Canada does have a good safety record to its credit.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11950,Excellent Flight crew and Pilot,"January 3rd, 2020 we were in a terrible thunderstorm and told to power down our electronics and we would be landing shortly. The fasten seat belt sign was on. The pilot and fight crew were fabulous. The pilot was calm, cool, and collected and made me feel safe and cared for with his confident speech. Flight crew was collecting cups and smiling, very relaxed and professional. We landed on the second attempt while the lightening was flashing wildly! The entire plane clapped and cheered for him! This is a perfect example of how a exceptional airline is run. I'm flying Delta in June and July. They also took care of my luggage which was damaged. This is a top notch company! Fly Delta!!!",Delta,trip_advisor,['Assurance']
11951,HORRIBLE,"Completely disgusted with this airline. My family members had a flight for 6:50am Tampa to Las Vegas today. It was cancelled yesterday with no explanation hours before the flight. My family members took an entire week off from work, booked a hotel, and excursions. This is the biggest inconvenience they have ever experienced in their whole entire LIFE. This trip was to celebrate an anniversary which now ended up as a nightmare. You offered a full refund but in reality a full refund and flight credit should be given to my poor family members. Completely ashamed of this airline I would never ever recommend this airline to anyone in my whole entire life again. This airline shows no remorse for the terrible inconveniences it causes.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
11952,"EFFICIENT, SAFE, FRIENDLY","This is a very professional, non-chaotic, airline! You can't go wrong in selecting Southwest. Everything went so perfectly smoothly - and it did not crash!",SouthWest,trip_advisor,['NA']
11953,"First international flight with Southwest: On time, easy boarding",Typical Southwest flight - which is good. Flying internationally did not cause any additional issues. Beverage and snack service were as normal. Crew was great - as usual.,SouthWest,trip_advisor,['Tangibles']
11954,Great Crew,"Southwest always does a fabulous job. Easy boarding, always on time. Friendly and service oriented crew.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
11955,Bag fee,"I’ve flown frontier approximately 30 times in the past two years, bringing the same size backpack(small to medium size) every time. This trip they made me, along with every passenger with a backpack, measure it. It wouldn’t fit in the personal item bin, so they charged me $99 one way for 1 bag. Talking about sticking it to the customer. Thankfully there are other airline options and I don’t have to fly Frontier again.",FrontierAirlines,trip_advisor,['Responsiveness']
11956,Avianca Brasil malo,"Aerolínea que no cumple itinerario, no informa que pasa con sus vuelos. Da estimadas de retrasos, luego la cambian para mas tarde, luego nuevamente retrasa el vuelo.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
11957,Great flight,"No delays. Attentive staff. You do not need to dload the app for inflight movies as advised in the departure lounge. Meals OK but no option to omit cheese when pre-ordering so limited choice. Salads were not fresh, but rest of meal decent. We also had coeliacs who were catered for well. Good movie choices and chance to sleep too. Exceptional checking in and baggage reclaim. No fuss. Thanks UA!",United,trip_advisor,['Assurance']
11958,Spirit is very professional,I was very nervous about flying amidst the Covid scare. But I was very comfortable and I felt protected. The flight was smooth and the plane was clean.,SpiritAir,trip_advisor,"['Assurance', 'Tangibles']"
11959,British Airways versa Air Canada,Have been travelling to London for please each year for the past 25 years. For the first ten only flew BA and liked them very much. Tried Air Canada and liked the departure and arrival times much better. The service on Air Canada is very good. I like arriving earlier into London and arriving back in Vancouver earlier Would highly recommend,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
11960,A for Air Canada,We booked a return flight from Vancouver to Calgary through one of the online whole sellers and did Air Canada for the first leg of journey to Calgary. It was pretty much what I expected from Air Canada as their usual good standard of customer service and the flight was enjoyable. I liked that their price point was in keeping with what I expected to pay. I also liked that they offered in-flight entertainment and at least one refreshment with a cookie for a flight that was just a little over an hour in duration.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11961,my worst experience with emirates airlines,"first of all I can’t pass with out appreciate the service in side the plane. I arrived at 2:30pm for 5:15 pm flight with 13 luggage and 4 carry on. I gave all my family documents (passports) to one agent to check in who was super unprofessional. she kill all our time. we ask her to share some of our passports for the other agent but she refused to. she keep wasting our time to the very end while she missed the luggage tag’s and count count and print again and again as looks like she did it to make us late purposely. finally she was done and we run to the gate as fast as we can but we can’t make it. we arrive when the gate close and they don’t late us in even They saw me how we run with my two little kids. I just can’t shout but I cried 😥 it was not totally my fault. finally, they ask me yo collect my luggages or to reschedule for the next day. they promised me to hold my luggages for only one day but no more one day. so I agreed and I call to reschedule for the next day. here is the bad news. they ask me $600 for each person plus collecting fees that they didn’t mention before when they promised to hold for one day. total of around $3000 for our 4 family members which is much more if we book one way flight with them or with other airlines. I asked the indian customer service if we can flight by ourselves (by booking new tickets and come back with our old returning tickets with them) but she say she have to cancel the entire ticket if we can’t reschedule for the next day. we even ask to talk with supervisor but she said no she can’t contact us with anyone else that this is her job to do!!! so we ended up paying extra $3000 dollars in order not to loss our returning tickets due to there unprofessional customer services. this was my worst flight and my worst day of my life.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11962,Mr.,I’m handicap and always have help. Everyone helps me on and off the plane sometimes I need to wait for my scoter witch can cause me stress and I try to stay quiet.,SpiritAir,trip_advisor,['NA']
11963,Delta won’t own their poor responsibilities,"I booked travel to the Bahamas 4/18/22 til 4/23/22. Delta airlines . Upon arrival at the airport , I was made aware my passport will not be honored because at the time I renewed it - my new pic was stapled to my old passport (not my fault ). So I had to get a friend to drive to me the other passport thus missing my 7 am flight ! Then I get told I need a health visa when Bahamas clearly says travel to the Bahamas all I need is the health visa OR vaccination cards which I had . None the less nope still need do the health visa which cost me $25.00. So I step out of line before 7 am and complete it . I get back into line and am told they will try and get me and my children on the 8:35 am flight . They have to “call” who ever and we wait 45 minutes! Now we miss that flight due to delta’s excessive hold times. Then I get told I have to fly out next available which is 4/19/22. But - now my covid PCR expires so they make me redo it . 3 of us testing at $249 each test! Again due to delta. So now I can’t get my car from Wally airport parking or I’ll lose my reservation. So I need get a hotel with my kids paying additional money $109.99. I have to call my resort so they don’t think I’m a no show totally and pay additional money for the 4/18/22 night I didn’t use . I lost my transportation car from the airport to my resort and vice versa which is $120.66. They canceled me no refund . Then had re book additional transportation transfers yet pay additional money. I had to rebook ground transportation for 4/19, one way was $85.00! More and more money?!? I gotta fly out 4/19/22,",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11964,"Older plane, with old school legroom (spacious!)",Economy on our flight was akin to premium economy - loved it. Great service and comfortable seats with so much room to stand up in front of your seat and walk past someone to get to the toilet.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11965,"I gave Avianca a ""1"" because ZERO isn't an option","A group of six friends flew from Panama City to Bogota to Cartagena; stayed a few days and then flew from Cartagena to Medellin; then a few days later, from Medellin to Bogota; and four days later we returned to Panama City. All flights were on Avianca. Of the five flights, only one was reasonably adequate. We missed the connecting flight from Bogota to Cartagena the first day. We arrived at the gate minutes before the scheduled departure only to find that it had already left!!! That was the ONLY flight of the five that was on time -- and it was early, causing us to miss it. We arranged for a flight an hour later -- as did several other passengers who also missed that flight -- and patiently waited at the gate. Minutes before loading, Avianca finally announced a gate change. Thanks for the sufficient notice -- that was sarcasm. One of our friends was in a wheel chair. Getting her from the original gate up to the next level to the new gate was a nuisance because of the short notice Avianca provided. The flight to Bogota was MANY hours late. We should have left around 3:00 PM but didn't leave until 8:00 or 9:00 that evening. For hours we weren't given any updates beyond notifications of the departure time change. Half an hour. Then another half hour. 45 minutes more. Then an hour. The plane finally arrived. We boarded. Pushed back from the gate. Sat through the safety videos first in Spanish, then in English. Then we sat on the tarmac, not moving. Finally they made an announcement (in Spanish only. Heaven forbid they make the announcement in Spanish, English and Portugese. Sarcasm again.) The announcement was that we were returning to the gate where we would disembark. This caused some frustration, but one man got very angry and was shouting and gesturing madly; then pushed his way from the back of the plane to the front, even though the aisle was full of passengers. About half an hour later, Avianca finally informed passengers that there was a mechanical problem; they were trying to get another plane. The angry man tried to start a riot. Meanwhile, my group of travelers stayed far away from the angry crowd and watched the US presidential election vote count. Finally, they said that they couldn't get another plane but ""thought"" the mechanical problem had been resolved, so they loaded us back onto the same plane. Fingers crossed the problem had actually been resolved. Made for nervous flying. Because we arrived at our hotel in Bogota so late (10 or 11 PM) (a) the shuttle service we had arranged for had given up and left; (b) we hired a gypsy cab, which we didn't realize was gypsy until too late; and (c) our hotel rooms had been given away and the hotel was full! Thank you, Avianca. (sarcasm) One flight was labeled a ""meal flight."" The ""meal"" consisted of a sandwich which was mostly bread with a small amount of meat and cheese. The ""refreshments"" flight consisted of coffee, juice or water. No soda. No liquor. Nothing but coffee, a juice box, or water!!!!!!!!!!!! You get better food in jail. The discount cattle-car airlines in the United States is Southwest Airlines. Avianca makes Southwest look like Air Tahiti Nui by comparison. I will NEVER fly Avianca again. While living in Panama for a few years, I want to see South and Central America. But if the only airline to a desired destination is Avianca, I simply will not go there. Worst airlines EVER! And that is based on FIVE flights, not just one.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
11966,Covid19 Refund and Inconsiderate staff and management,"I booked flight for 3/24 to 3/30 leaving from PHL to VEGAS z9y4tp. I have been on the phone with frontier probably totaling 10 hours trying to get my money returned. Everyone I have spoken to have been completely rude and unwilling to help. From the first time I have spoken with an agent to now this Covid19 has only worsen and has my husband currently out of work. Which leaves us with little to no money scrambling. The trip was for my 30th birthday and due to an actual pandemic this was stopped. Your organization is representing heartless tactics and feels like many people are being ripped off. I am currently on hold and wasn’t even informed I was being placed on hold. The agent clearly is frustrated and tired of having to deal with conversations like the one I had with her today. In which is understandable. So as a leader of this organization you should do better by your staff and customers. I will NEVER use frontier and I will go on every platform and leave reviews of this experience. Someone needs to immediately get back to me in regards to getting this money back to where it belongs. At this point I’m starting to wonder if Barry Biffle resigned like all the other CEO’s not wanting to deal with this. You should be ashamed of yourselves for allowing this to happen when people are without jobs, sick, and dying!!!!",FrontierAirlines,trip_advisor,['Responsiveness']
11967,Excellent Flight,Excellent flight and inflight service. Very nice lay-flat seats with excellent inflight entertainment choices. Great meal choices also,United,trip_advisor,['Responsiveness']
11968,HORRIBLE,I WILL NEVER FLY FRONTIER AGAIN .. we booked this trip in August to montego Bay through expedia.. from August to November they updated our flight times FOUR TIMES. ..our original flight time was 8hr that changed to an 11hr flight.. the day we were to leave they waited until it was time to board to tell everyone that they needed to scan a code to fill out some Jamaican custom form. . someone missed the flight so we had to wait until they found their 10 pieces of luggage out of 140ish bags which delayed us another hour (at this point it was better to just LET THEM ON THE FLIGHT) then when we finally pull off we then stopped because there were engine problems WHAT THE HECK .. we were suppose to land in montego Bay at 5ish... we didn't get there until 11ish which took away a full day planned at the resort TOTALLY SUCK... SPIRIT NEVER GAVE ME PROBLEMS,FrontierAirlines,trip_advisor,['Responsiveness']
11969,Lots of headroom!,"We were in basic economy. No assigned seats. No cancellations. No checked bags. But, we went in with full knowledge and paid a bargain fare. Flying internationally, basic economy does allow for a personal item (a backpack) plus a carry on piece of luggage. We managed fine. I did check a bag I bought on the flight home as I bought a lot of stuff ($60 one way). We flew on the 787-8 Dreamliner. I was impressed with the headroom especially, I'm 5'9 and my boyfriend is 6'3 and he didn't really have to bend down to get in and out with the overhead bins. The overhead bins are higher up and seem much larger than normal, I have no idea if they really are bigger though....The plane was great. Tons of new movies and good entertainment. Okay, back to no seat assignments. The flight there was full and we were seated far apart. I asked at the gate and she got us closer, we had a connecting flight in Denver and when we go to Denver there was now way. Anyway, I was told the person next to me was a solo ticket and they were nice enough to switch. The flight home a solo traveler was inbetween us so we switched. It was pretty seamless. Lots of free wine and beer flowing. Actually pretty good food. Better than my last international flight on Norweigan, that's for sure. Overall I was skeptical about Uniteds basic ecomony, but I read a few good blog posts about peoples positive experiences so we took a chance and we will again!",United,trip_advisor,['Tangibles']
11970,Lifestyle Tropical Resort,"Staff is very helpful in helping you plan an excursion out of the resort. Daily games, lessons in Spanish, shows in the evening, lots to do",AirCanada,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
11971,Want to feel like a longhorn?,"After waiting 13 hours on a Friday our flight was cancelled. We were promised a flight to Jacksonville the following Monday. We instead flew to Atlanta and drove to Jacksonville at a cost of $250 for the rental car. What did JetBlue offer us as compensation? Zilch, nada, nothing. F this airline. I will NEVER fly JetBlue again.",JetBlue,trip_advisor,['Reliability']
11972,Sub par airline that charges as much as better airlines,"United kept delaying my flights numerous times so I cancelled and decided to drive instead. They wouldn't refund my money, they gave me flight credits instead but when I went to use the credits, they wanted to charge me $198 to use them. When comparing the new flights INCLUDING the credits, they would still cost me as much as buying the tickets full price through a more reputable airline where I could pick my seats and sit next to my wife but that wasn't an option on United. Isn't it ironic that the airline named United charges you extra to fly together (united) with your family?",United,trip_advisor,['Responsiveness']
11973,Jan - UA2351 PHX to SFO 737-900ER FC Seat 3E & F,"On Tuesday, January 15, we flew United Airlines UA2351 from Phoenix (PHX) to San Francisco (SFO) in First Class, on a 737-900ER (#3439). We were in Row 3 E&F. This ship was from the Continental side of the fleet, so had DirectTV. This plane did not have the newer interior, with the “Dreamliner” ceiling and lighting, and also had the old, smaller overhead bins. The only downside of the sCO part of the fleet of 737's, is that the DirectTV equipment takes up a fair amount of the underseat storage, but my wife’s rolling briefcase fit nicely above, and with a bit of wedging, my briefcase fit below the seat in front of me.. We started this trip in the PHX United Club, in T2, across from Gate 7, with the Moët et Chandon Brut Champagne, but then moved to the O.H.S.O. restaurant, across from Gate 7 in T2, when our flight was delayed, due to ATC issues at SFO. Since we were going to miss lunch in San Francisco, this seemed like a good idea. This allowed us to keep an eye on our gate, and be prepared to join the boarding, should the Ground Hold be lifted early. We had just flown from LAX to SFO, then home to PHX a few days before, and the weather was bad then, and had not improved at all. Also, on this morning, the weather at PHX was not all that much better, with heavy clouds, but no rain, yet. Having the UA App, plus the constant updates from the Gate Agents, was comforting, especially as the delay extended. One little oddity was how many seats were available on this flight. We had observed the same, the week before, when we flew United from PHX to LAX to SFO, and then SFO back to PHX. We fly this route monthly, and in some months, several times, and we are used to seeing most flight full, or very nearly so. I assume that being just after the New Year, and also the lousy weather on the California Coast, were likely contributing to the flights being only partially full - just uncommon to see so many available seats on these routes, on United. Finally, boarding began at Gate 7, and we were in our seats. It was interesting, looking across the tarmac from T2 Gate 7, at the progress that was being made with T3. Delta was already operating at full schedule from that terminal, with United scheduled to move in, in early 2020. We pushed back, and were on our way, after a glass of the Spumante for my wife, and a glass of the Fortant Cabernet Sauvignon for me, as our pre-departure beverage. During the brief flight, we had a passed snack basket, but as we had shared a Turkey Sandwich across from our gate, declined. This ship, #3439, was showing a bit of wear-and-tear, as the seatback pocket’s elastic band had broken, and the carpet was showing some wear, as well. We took off on Runway 25R, so had a nice view of Downtown Phoenix, before we entered into the heavy clouds. The short flight was smooth, and we just continued with the same wines for the next 1:25. We landed on Runway 28L, and were at Gate 64 (moved from Gate 74) in a few minutes. Our luggage was out onto Carousel 2, which is some distance from the East Pier exit, down to baggage claim. Our Gate Agents at PHX, and our cabin crew were excellent, and the flight smooth, albeit 2 hrs 18 mins late in arriving.",United,trip_advisor,['Tangibles']
11974,Flying Southwest,"Southwest airlines remains my first choice when I fly. Reasonable prices, free checked bag, flight attendants are friendly and greet you with a smile. Be sure to check-in for the flight right at the 24 hour availability to get a good boarding number. I always end up in a middle seat but like the fact I can choose who I sit between.",SouthWest,trip_advisor,['Responsiveness']
11975,Ms,"Horrible experience. The flight attendant made such a scene reprimanding me. A simple to mention would have been understood but I was mortified. Instead of apologizing, she call me in to the airlines and I had to agree to be calm on my next flight. I didn’t raise my voice or wasn’t agitated, I was literally speechless (with a few tears of embarrassment). I emailed Air Canada but apparently they’re backing up staff without conferring with the clients regarding issues these days. I just checked into a flight, was made to wait 20 minutes and then had to promise to remain at the counter and at the boarding gate. Brutal.",AirCanada,trip_advisor,['Assurance']
11976,Great Service,"Great Customer Service. After waiting for an email response, their agent in Facebook helped me. I really Appreciate what they did for me.",SpiritAir,trip_advisor,['Responsiveness']
11977,Thank you for giving courtesy Tours a little dog,The crew was very pleasant and professional. Or a little dog under the seat at 125 bucks got a little ANSI.,SouthWest,trip_advisor,['Assurance']
11978,Disappointing.,"First of all it did not take off on time. 23:10 was the departure time and it departed at 01:20. And the airline did not even send an update on the schedule. Next, my flight was straight from mumbai to Newark, and Newark to Honolulu. But instead it flew to Munich-Newark-los Angeles- Honolulu. It was an extremely long journey. They didn’t even give toothpaste and toothbrush, eye cover and earbuds. Food was not fresh. first flight was ten hour long and the toilets were not clean.",United,trip_advisor,['Reliability']
11979,Amazing!,Great staff and services. Very comfortable and relaxing! Food and drinks are great. We really want to thanks for Air canada staff and also highly recommend to people.,AirCanada,trip_advisor,['Assurance']
11980,Please don’t use air Canada,We booked a flight around 3 months early however we made a slight mistake with the date. We realised around a week later and rang them explaining what had happened and there was absolutely no compassion from the airline. They got our $500 dollars of nothing but they will never get another cent from us and I will be telling all my Aussie friends never to fly with them so it will cost them a lot more than $500 in sales in the long run. There said their policy is not to help me so my policy is to tell everyone how bad they are.,AirCanada,trip_advisor,['Empathy']
11981,ontime and no issues,It was on time and easy to get the boarding passes from home and hotel and actually arrivved a little early.,JetBlue,trip_advisor,['Reliability']
11982,"Delay, delay, delay...","The good: Once we were on the plane, the experience was fantastic. The staff was friendly, professional, and knowledgeable. The seats were by far the most comfortable seats with the most leg room I have had on a domestic airline. The in-flight entertainment was great, decent movie titles and almost 50 channels of TV. Beverage and food service was quick and easy. The safety briefing is always helpful in case you forgot how to buckle your seatbelt. The price was amazing and hard to beat, definitely plan on flying them again. The not-so-good: Beware if you are not traveling from an airport where they have multiple planes! Flying from an airport with very few Jetblue flights per day, the planes had crazy maintenance issues both times. I get things happen to planes and need to be fixed to fly safely, but it really puts a damper on your vacation... Staff at the gate did not give updates often and kept us in the dark about why the delay was so long (waited 3-4 hours to give an update on our plane). Flight out had 9 hour delay... Flight back had a 16 hour delay...",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles']"
11983,Not a choice I will make in the future,"This was the worse flight I have been on. Flight attendants were rarely seen. Other travelers were very rude, noisy and rarely seated but were not corrected even though the fasten seatbelt lights were on. Food not very good and entertainment movies were old.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
11984,I fly Southwest whenever possible.,Another comfortable and on time flight for me. I love the 2 checked bags and not having to pay extra for a seat for a reasonably priced flight. I drive extra distance to fly SW because of the ability to change the flight without taking a big financial hit if my schedule has to change.,SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
11985,Delta eCredit for lounge,Apparently you can use your eCredit for lounge access bunch of crap,Delta,reddit,['Responsiveness']
11986,Took me nearly 40 hours to get home.,"This flight (on a local carrier, Mesa airlines) was supposed to take off on Aug 2nd. It was delayed time and time again until it was finally canceled. United did pay for the hotel (which I appreciated) but I would have rather been sleeping in my own bed. The next day we arrived at the airport and same thing...delay after delay, being moved from gate to gate (including some with no seating!) we just about all mutinied when a flight that was schedule for a later departure was set to leave before ours! Then there were delays which caused me to miss my connection to to BWI, the final blow was having to land in another airport to refuel in order to land in the airport. We did not arrive until almost 2 AM on the 4th of August. Not a great experience. I was given only $200 for the loss of day. This was not a weather delay so I feel I should have been better compensated for missing almost two days of my life traveling!",United,trip_advisor,['Reliability']
11987,Great service on a long flight,"The flight would have been rated excellent if the food had been better. The attendants were very helpful and looked after us all the way. They were very efficient. Three meals were served, and water was offered often. The bathrooms never ran out of toilet paper or paper towels. I enjoyed the variety of movies offered. And what really impressed me was AC’s lost and found service! I left my Kobo reader in the seat pocket, and only remembered this morning. By 4:00 this afternoon they had notified me that they had found it and would ship it. The charge was $34 to ship to our Florida address. Considering there were 500 books on the device, and it costs around $200, it was well worth the shipping price. Thank you, AC, for honest and efficient service.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
11988,"1 hour layover in Vancouver, connecting to Tokyo ","We’re heading to Tokyo in June, from Denver, connecting in Vancouver. Our layover is only 1 hour and I’m stressing this is not going to be enough time given all the reviews that air Canada is notoriously late.. 😑 other airlines were 2x the price! Not sure what to do at this point… what do you all think?",AirCanada,reddit,['Reliability']
11989,el vuelo salio puntual,"el vuelo estaba programado a las 10:15 y salio a tiempo sin demoras, no hubo problemas con el embarque y desembarque en el destino",Avianca,trip_advisor,['Reliability']
11990,Great crew!!,We recently flew from Chicago to San Antonio and had such a great experience! The crew was extremely friendly and took great care of us especially Darren. Definitely made for a great start to our trip!! Thank you!,United,trip_advisor,"['Responsiveness', 'Assurance']"
11991,"LATE, ALWAYS LATE.","We take this flight every year and it's always late . I asked a terminal employee about this and they confirmed it . It's always late and not just a little we are talking up to an hour to an hour and a half. By the way ,this is not an airline that will comp you for anything. Nada. Make you spend over 3 hours in the terminal and they won't even give you a drink of water.",Allegiant,trip_advisor,['NA']
11992,Worst airline ever,"My gate checked baggage (a skateboard) was lost and frontier staff was absolutely awful about the customer service process. Instead of make any effort everyone told me to talk to someone else until I finally had to haggle a manager just to start dialogue. We spent the next 4 hours trying to locate my board and when they couldnt find it there was no sympathy and no one gave helpful information; I was told ""tough sh!t"" I feel absolutely disrespected and honestly feel discriminated due to my appearance. I wish I could recommend this airline, but until I receive compensation for my lost luggage, money, and time, this remains the worst airline I have ever flown on and I will make sure no one I know books with you in the future. (And yes I did try to file a claim but I was told my skateboard does not qualify)",FrontierAirlines,trip_advisor,['Responsiveness']
11993,This is by far the worst airline I have ever flown.,We had a layover from Puerto Rico to Las Vegas in Philadelphia. As soon as we arrived in Philadelphia we were informed that our next flight was canceled. We went to see if we could get on another flight and they were planning on rescheduling us on the next flight that was in 3 days. Obviously that didn't work out so we had to buy a flight from another company to get home but when we requested a refund for our flight they informed us we had to call customer service. Customer service had no idea the flight was canceled and couldn't understand English enough for us to tell them the situation and that it wasn't us that canceled the flight but Spirit. And once we thought we figured it all out we found out they had lost our luggage. Customer service is probably worst I have ever seen and they are not willing to compensate for screwing you over.,SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
11994,Always friendly,"Always a great experience flying with United. Staff is always friendly and helpful. Food, as always, is not very good quality, but sadly that's the norm nowadays so to be expected. Flights usually on time taking off and early landings have been my experience.",United,trip_advisor,['Assurance']
11995,Spirit is Exactly what you want!,"OK, people. This is a cost conscious airline. Don't expect luxury. My flights were on time, peaceful, smooth and the staff was gracious and kind. There was beverage delivery and internet available. I would book with Spirit again 100&% Spirit airlines thank you for getting me there safely and expediently both ways. Don't listen to haters.",SpiritAir,trip_advisor,['Responsiveness']
11996,Australia to Dubai return.,"Flew from Perth to Dubai on a round trip with three days working in Dubai. The flight over was fine. I had the emergency exit row seat on the A380, which gives lots of extra leg room, however people to tend to gather in from out the seat waiting for the toilet or stretching their legs. Also, the TV and tray table is in the arm rest, which can be annoying. The flight from Dubai to Perth was ok. Entertainment was good, and in the back section there are less people due to the crew quarters taking up the last few rows of seats in the middle row which I thought was ok.",Emirates,trip_advisor,['Tangibles']
11997,"Busy airport, Ft Lauderdale, but flight on time","There were at least 7 cruise ships in port and the airport was packed. Every seat in lounge near gate was taken (some just with bags). Flight arrived just before noon and we started boarding just about what boarding pass stated. We arrived at Chicago close to expected arrival time but we had to taxi over a mile to the gate. Luggage arrived at carresol shortly after we got there 5 - 6 minutes, we had our bags by 4PM",United,trip_advisor,['Responsiveness']
11998,Summer holiday - London Mauritius Dubai London ,"We often use Emirates, as the price is reasonable in comparison to other airlines and the service is always excellent. We have flown business class several times on long haul journeys, mainly on the return leg. This time we decided to fly business class throughout the whole journey, as all the different parts make a huge difference, from the chauffeur driven cars to and from the airport (4 journeys), the lounge access and the business class experience. All worthwhile. Makes a huge difference, in comfort, peace of mind and value for money. We were flying to Mauritius, would have loved a lot more time at Dubai before our connecting flight, extra time would have been great for the kids to refresh before getting on to the next flight. Something for next time. Emirates chauffeur service, from Gatwick to home was perfect. Designated driver, Abdul rahman, knew who we were before we even got to the emirates service desk. Excellent customer service, wow. Worth every penny.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
11999,No longer low cost yet overall garbage airline,"For start Booking process was horrific. JetBlue need to mention on their website to use Google chrome as all other methods have booking glitches. Next service during check in and on flight were friendly caring and warm But This airline in whole I rate as low cost garbage and the price of biz class ticket is compatible to most major airlines that are of higher quality over all. My JetBlue experience 1. Delay was 1+ hour. 2. Airplane had no ubs charge possibility, Non were working on the entire plane and pilot didn’t seem to think it’s important matter. Apparently when they check the aircraft before take off that’s not something they check. So if you plan on working on your phone or computer you can do as long as your battery last as no electricity was avail nor did it seem important or unusual for the crew members. 3. One of the chairs in biz class was broken. Hence take of delay of an hour to tape the seat. 4. The only privacy divider in biz class is on 2 rows, 4 suits in total. 5. No curtain between the service area and the passengers so if you choose an aisle seat you will have bright fluorescent lights at eye level continuously. 6. While it’s normal to have cooking smell for about an hour on a five and half hour flight. At jet blue after the passengers eat each individual crew member eat separately and oven is working additional 30min for each diner so it total 4 hours out of 5.5 hour flight the cooking smell was over powering 7. Seat was relatively comfortable from 1-10 I rank it 7. 8. On my aircraft there were 2 toilettes to the entire plane. One in biz and one in the back so the rotation on the biz class was 1 passenger every 5-10 min. 9. Getting the checked baggage took 40 min while jfk airport was pin drop quiet at 2am 10. Meal and beverage choices were ok. 11. Entertainment screen quality was very poor as was the sound. 12. The plug in for the earphones were too loose. 13. The worst was the overall aircraft feeling that felt like 90s refurbished. The smallest turbulence and it felt like it was made of cardboard. During landing is when I felt fragile for the first time ever on an aircraft.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
12000,Florida Trip,My husband and I recently took Spirit to Orlando Florida and back to Minneapolis Minnesota. We had a great experience. We would book again with Spirit.,SpiritAir,trip_advisor,['Tangibles']
12001,It's US Domestic and I Beleive they Try Their Best,United tends to overbook but most airlines do. I am always impressed with planes that are newer and the legroom even in Economy is not awful and I am tall. The smaller plane out of Quebec was cozy and well handled by flight Attendant.,United,trip_advisor,"['Tangibles', 'Assurance']"
12002,Just Average,This was my second time taking jet blue from Long Beach to Sacramento and both times the flights were delayed. The attendants aren't too interested in any discussion about the delays. The attendants on the flight aren't too friendly either.,JetBlue,trip_advisor,['Responsiveness']
12003,The plane is very very small,The price is very reasonable for a quick trip to Boston. I would recommend this flight but keep in mind the plane is very small.,Allegiant,trip_advisor,['Tangibles']
12004,"Quick, convenient and reasonably priced","Flights were on time, quick, convenient and a good value. Crew was courteous and helpful. Would definitely fly again.",Allegiant,trip_advisor,['Assurance']
12005,Be aware,"$9 Flight club It does not cost $9 and there are no $9 flights. The small print says that you will be charged for a year of membership every year on the anniversary of joining unless you cancel beforehand. $69.95 !!!!! They would not refund even when I cancelled on the day the payment went through. Very poor policy, they produced pages of small print conditions to support this charge which I was unaware of. This revenue stream is obviously more important to them than repeat business. Be careful out there.",SpiritAir,trip_advisor,['Responsiveness']
12006,"If I could give 0 stars, I would. Might as well fly Spirit for a third of the cost with Delta’s less than subpar service","1 Delta Booked OVERLAPPING connecting flights. Our first flight from our destination origin to Atlanta landed AFTER the Atlanta to Costa Rica flight began boarding. We couldn’t get to our connecting flight because Delta booked our first flight that was set to land at 9:20. Our second flight’s boarding started at 8:50. THIRTY MINUTES before the first plane was scheduled to land. Take-off was 9:45. We asked our flight attendants THREE times if we could deplane early to make it to our connecting flight and they said “No”. Even though, we were promised by multiple Delta agents that the flight attendants would allow us to deplane ahead of the rest of the guests. My travel partner has disability. The Delta flight attendants did not accommodate this. I then had to fight with the gate agents to allow us on the connecting flight. Then, the cherry on top is delta losing our luggage. We have absolutely no clothes nor do we have my traveling partner’s medications. Oh, and to make it even better? The Delta flight attendants are not enforcing masks on the plane, when it’s a federal mandate. If you want to travel Delta, be prepared to get Covid. The Delta flight attendants won’t enforce the mask mandates and there were many guests walking up & down the aisle of the plane without their mask on. After seeing the way Delta handled COVID at the height of the pandemic, I swore I’d only fly Delta from here on out. However, this experience has entirely ruined our trip. We are left without my travel partner’s medication. Delta customer service is horrid. They will not respond and I have been on 3-hour holds multiple times. I DO NOT RECOMMEND and will be canceling my Delta American Express card.",Delta,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
12007,Cheap trip $99 US round trip,No delays was a quick 2.5 hr flight The parking at the airport has gone up to $14/night Best deals I like it when they have empty flights ... which is rarely but a week be4 Xmas it was very quiet got a whole row to myself,Allegiant,trip_advisor,['Reliability']
12008,Very very poor service with mice running around,I paid a extra 100 cause I missed my flight and ended up waiting on A delayed flight with mice running around no accomodations flight was 2hrs late with poor cleaning service and very rude customer service sincerely your's franceskyles50@gmail.com,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12009,Free seats allocation on AC?,"While checking in online 24 hours before the flight I only see 2-3 middle seats on the entire plane. I assume it means AC is hiding the good seats from me (basic fare) or EVERYONE paid for the advanced seat selection..? the latter I am finding hard to believe. This is yyz to yyc, but happened to me on other flights in the last couple of years. Seat selection at 24 hours before the flight used to have more choices. Any tips?",AirCanada,reddit,['NA']
12010,Everything delayed,"Not a single flight on time. Poor communication and chaos at gates. No free services, have to pay for water! Seats uncomfortable and less leg room. Even delay on our checked bags. Never again, not worth the cost",FrontierAirlines,trip_advisor,['NA']
12011,Over rated,"Having seen how highly rated Emirates First Class is, we were keen to see how good it really was, and I have to say my wife and I were a little disappointed. We were picked up by the Emirates limo service (which was actually a minibus) from our airport hotel and taken to the airport. The driver guided us and our luggage to the First Class check in desk which was good service. Check in was quick efficient and friendly. After check in we directed to the Nautilus lounge which Emirates use at Madrid, and were far from impressed. The lounge was crowded, partly as a result of a party of about 20 people paying for entry, seating was hard to find, dirty dishes had not been cleared, and the food options were limited. Boarding was efficient and we were shown to our seats, the much vaunted First Class Suites. I am afraid I found myself describing it as a bit like a tarts boudoir, all mirrors, chrome and gilt, with even a pop up illuminated make-up mirror. The amenity packs were very impressive, full of Bulgari products. There was a pop up ""bar"" with bottles of water and soft drinks, and a basket of snacks, which was a good touch. I found the seat quite slippery and the seat adjustments seemed to work sometimes and not others. My wife had great difficulty with hers and neither she, nor a cabin attendant could get it back to an upright position for landing. The attendant made the excuse that it was an old plane, but when paying First Class prices you do expect everything to work. Pyjamas and slippers were offered to all passengers, but sadly they could not offer any to me as only small sizes had been loaded on the plane. I was eventually given a pair of socks! When it came to food service the attendant had difficulty in finding the release button for my table, which for some reason was hidden behind the seat arm. I am afraid the food was not that good. For my main course I chose pan fried beef tenderloin and was asked whether I wanted it medium or well done. I hate to think what it would have been like if I had opted for well done. As it was it was severely overcooked and very dry with the sauce almost congealing as soon as it was put on the plate. The wine on the other hand was superb. Service on this leg (the first of 2 on our outward journey) was generally good and friendly, which I could not say for some of our other flights. Inevitably, I found myself comparing this flight with my last First Class journey which was on Air France, and I have to say Air France won hands down.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
12012,Nashville vacation almost ruined,"We sat on the plane in Bozeman for 3 hours without being let off while they worked on the plane. Finally arrived in Nashville over 4 hours late. Return trip was worse. We sat on the plane in Nashville for 2 hours, were allowed off and then sat in the airport for another 3 hours before the flight was cancelled. Allegiant refunded our ticket price but we had to book another airline to come back because the return flight 2 days later was full.",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
12013,AIR CANADA DOES NOT VALUE YOUR TIME,"i bought my daughter a flight to visit her friend in bucharest romania. we live in windsor and her flight is from windsor to toronto, then warsaw then bucharest. air canada had only a 1 hour flight to connect her to her other flights ( by other airlines) , air canada had a delay from windsor in which she ended up losing her connecting flight. i normally would not complain or be so angry if not for the fact that air canada routinely has flight delays (if not cancellations), i paid for the extra flight from windsor in order to try and save her some travel time since i would of normally drove her to toronto. i tried to save her some fatigue. in the past coming from back from greece to windsor , i bought myself and family flights from toronto back to windsor whereas my sister who flew with her family drove from toronto to windsor, (she has 4 kids and wanted to save money) , on that experience she ended up reaching windsor before me as then my flight was canceled and i flew out over 3 hours past when i was supposed to fly out if anyone has ever flown air canada you would know that this airline is plagued with delays(if not total cancellations at least in their domestic routes). This airline should not be used if you actually like a schedule and expect certain times of arrival.",AirCanada,trip_advisor,['Reliability']
12014,Cross Check!,"Paid for booking through travel provider and did not receive what was paid for. Not the fault of the airline perhaps, however, a simple inquiry whether meal would be provided was received with a rude curt response. Would have paid for meal a meal anyway... however, only non perishable items were available for purchase as cabin crew sat obliviously dining. Ground check in crew amazing and accommodating in Mexico City.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12015,Allegiant is playing Russian Roulette with their passengers,"Allegiant is playing Russian Roulette with their passengers. It was a full flight and only about 20% were wearing masks. The flight was full and only 20% of the passengers were wearing masks. No matter what they claim about air filtration, flying has and is even more so dangerous for germs. Other airlines are being more diligent on wearing masks while Allegiant does not care. I could understand if this cost them money, but it does not. Also I paid for the first row, and they moved me due to social distancing, there was no social distancing on that flight anywhere. I am filing a compliant with the DOT.",Allegiant,trip_advisor,['Responsiveness']
12016,If you’re a low maintenance flyer this is the perfect airline,I happen to be one of those people who can sleep for a good majority of the flight and don’t really need movies or anything like that. I was nervous my first time flying fronteir because I had heard bad things however I was GREATLY impressed!! Everyone I came in contact with was incredibly friendly. The seats weren’t any smaller than what I was used to. There were absolutely no issues with my flight at all and the whole process was easy and for the price I will definitely be flying them again!! If entertainment and less cushy seats is a deal breaker for you- get a neck pillow and bring a book or download a movie before. I see absolutely no issues with this airline unless you are a very high maintenance flyer!!,FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
12017,Great customer service!!!,"""Great experience and great customer service"" I enjoyed my trip. Spirit personnel was fantastic! Thank you!",SpiritAir,trip_advisor,['Responsiveness']
12018,rude unprofessional ground staff.,This is not a one of the incident happen to me. Its happened for third time. first time I was travelling alone and I ignored it as guys on the counter are very young and i take it lightly. but this time I am with family and groud staff behaved really bad and he even threaten us that you will not be allowed to onboard the plain without any reason we are just seeking clarity on on his confusing and careless answer to our query. He then shouted that you go away from here. Definately its an issue with culture and false prode hood in the airline staff. I have avoided any boarding with this airline so far and continue to ask so to other as long as there are option to the route.,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12019,You get just a seat ,"I bid on a Big Seat. Never got a conformation that I was outbid. Tried to get one at check in. So odd that it was now double the price but still available. The baggage policy was repeated over and over again. The one announcement said that you couldn't use the overhead luggage bin if you had a small carry on. As an older adult, I thought at least there would be water. We had a short fly so they didn't even offer water to purchase. You basically get a seat on this airline and no service. I'm surprised the bathroom was free to use.",SpiritAir,trip_advisor,['NA']
12020,Not so great,"I would like to start by saying that I have flown enough to know that airlines, both domestic and foreign, like to change things on passengers, but I have never had one do so until Delta Airlines. Now Delta is a good U.S. carrier with good customer service. But for this flight they changed the time of the flight, they type of aircraft (to a smaller plane), our seat assignments and the meal from a box dinner with just snacks, to just one snack. Not a good start to the trip, though the crew was great.",Delta,trip_advisor,['Responsiveness']
12021,Erratic and Unreliable service - and I have safety concerns,"I am an Air New Zealand/ Star Alliance Gold Elite member -- the equivalent of United's Premier 1K frequent flyer program. Most of my flying has been long haul international on Airlines like Air New Zealand and Singapore Airlines, so flying United domestic services was definitely a rude awakening. I called the reservations line about my booking and got a long series of computerized questions followed by a very extended (55+ minutes) wait to speak to a real person, and commonly front counter personnel were far less friendly and helpful than other airlines I have experienced (there are exceptions and some front end staff have been very helpful) A recent round trip from PDX to BTV was a nightmare! The return flight from Burlington to Chicago was delayed that would resulted in a missed connection to Portland with no later options. So I was re-booked the next day on a 7:45am flight to Portland via Newark -- requiring an overnight stay -- for which United declined to pay. At 4;30 am I was awakened by a text adding me to be at the airport for 6am for my flight. WTF!!! An online check showed that the flight for which I already help boarding passes had been changed to an earlier flight. I phoned -- you guessed it! 4:30 am, hardly a peak time -- and a ten minute hold! Finally got through to an agent. Oh yes, my flight was changed because the later flight was delayed. So -- mad rush! No shower, no breakfast but got the shuttle to the airport and on the plane .. . . . Then we waited. . . . Finally an announcement. ""We found a fuel leak in lines in the right engine so we are having a mechanic come check. We think it is the seals that leak when the plane cools overnight "". The check involved starting, and running up the engine to see if the leak stopped once the plane was warm. What stunned me was that they did a fuel leak test will all the passengers on board with seat belts fastened -- and the pilot make a very cavalier announcement about it solving the problem until the next time the plane cooled down in a day, or week or so. I guess a mechanic signed off on the airworthiness of the plane . . . . In Chicago I was refused admission to the Polaris Lounge (which had showers) because I was not on an International flight, and instead sent to the United Club next door with no showers. The receptionist was unhelpful to the point of rude, groups of staff stood around talking while tables were left uncleared, food options were 'surprising"" (mashed potatoes and sausages for breakfast), and food was served on paper plates and plastic cups -- again, VERY different from the quality service I have experience with other airlines. I shall assiduously avoid flying on United even if it means I lose Frequent Flyer miles by flying on a non Star Alliance carrier!.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12022,Use any other airline and save yourself the hassle,"Our first experience with Frontier and we learned a valuable lesson. Pay the extra amount upfront to fly any credible airline because the experience will end up costing you more flying with this cheap, unhelpful company in the end. We saved money on the ticket to deal with the most uncomfortable seats imaginable, but you get what you pay for and that would have been perfectly fine because the price justifies it. What is not justified is paying 65 dollars for a checked bag that was tampered with and opened upon arrival with items missing. After our plane came in at 1 AM To Vegas, the baggage took close to an hour to arrive to the carousel that they changed multiple times. Upon arrival, our bag was open with items spilling out. I managed to get the items on the belt and when attempting to get help, the Frontier representative was entirely useless. He said the zipper must have busted open, which is not true, it was in no form of broken condition. He also informed me there was nothing he could do for me at that time and I could come back and file a report once I knew what was missing. After jet lag and arriving on vacation that late, I was then told that because I hadn't filed the report within 24 hours, it was invalid. Offered a 50 dollar travel voucher for my inconvenience..absolutely not needed because I will never make the mistake of flying with them again. Please save your money!",FrontierAirlines,trip_advisor,['Responsiveness']
12023,Terrible Airline,This has quickly become one of the worst Airlines. Every time we book a trip it gets delayed. Sometimes only after we has sat on the plane for 3 hours before deplaning to another terminal. Terrible. I will go out of my way from now on to avoid this Airline.,SouthWest,trip_advisor,['Reliability']
12024,Comfortible east flight ,"Deamliner is a great plane, with high comfort, cozy chairs. Crew is friendly and polite. Food was okay, diner, snack and a paistry we got. Was delayed 45 min but caught up. Entertainment is movie, games online if you wish with friends traveling together. Great surprise how smooth was it. More than recommended.",AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
12025,Waste of time,"Worst airline experience ever. Scheduled to fly out at 7:50, had a 20 minute delay do to a mechanical issue that wouldn’t take long to fix. Then after 20 minutes we were informed that the part necessary fix the issue actually isn’t available and it would be and hour to an hour and a half delay. After waiting that amount of time we were then told that the part needed was supposed to be brought by American Airlines but they actually didn’t have it either. At this point everyone is changing their connections as we are now delayed until “maybe 1:00”. An hour later we’re told United has the part and it will take another 45 minutes to actually fix it. We board again only to find out we don’t have enough fuel, that’s another 30 minute ordeal. Then after receiving fuel and traveling to the runway and sitting for another good 15 minutes we’re told that the ballast weight is off and we need to return to the gate for sandbags. All around horrible a experience and a waste of time and money. Take your business elsewhere if you want to fly on time.",Delta,trip_advisor,['Reliability']
12026,First time flying on Allegiant,"Great experience! Great price, great service, non-stop flight! Plane (new airbus) very comfortable. I will definitely fly Allegiant again!!",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
12027,Always a good flight,JetBlue is my favorite airline and they continue to hold that position. I always by the Even More Space seat and it's always comfortable with the most leg room. Flight attendants are always nice and helpful.,JetBlue,trip_advisor,['Tangibles']
12028,Ruined vacation with 3 young kids,They cancelled our flight 15hrs before the flight. We had non refundable Airbnb. Then sprit charged us $500 because we couldn’t do a later date as the kids didn’t have the later dates off of school. I see why Sprit has been voted the worst airlines in the country.,SpiritAir,trip_advisor,['Responsiveness']
12029,Diverted Plane-Stuck in Vegas for 4 hours,URL: URL Thumbnail: URL Images: 	 URL,FrontierAirlines,reddit,['NA']
12030,Great staff and service,"Emirates is the best airline in my opinion, as it owns great aircrew members, very polite and always smiling. It offers best service, great various food choice.",Emirates,trip_advisor,['Responsiveness']
12031,Charging on-board,"I'm flying from Cape Town to Dublin with a layover in Dubai. I have never flown internationally before, can someone who has recently flown let me know if planes have USB Type B / Type C cables or UK sockets? Maybe it'll be okay if the airport has UK sockets too. I have a 7hr layover Thanks!",Emirates,reddit,['NA']
12032,Nice flight,"Check in was slow and it was not easy to find information about the flight, so I recommend to be early. I lost a lot of time during checking, the best would be to checking from home. Flight departed was on time, and the service was very good. Snacks are poor and always the same. Staff is very professional.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12033,Amazing service,"Flight from Birmingham to Dubai. Captain introduced himself and the team and regularly communicated throughout the flight explaining where we were and expected arrival times. One member of the cabin crew, who had only been with Emirates 4 months and is 22, was absolutely incredible!!! I was speaking to her quite a bit throughout the flight - she was very friendly and polite right from getting on the plane! She was funny and always singing and cheery which was good to see during the flight. The food was good, I was not keen on the beef option due to the sauce being quite strong but there was lots of choice available. Refreshments were also well provided throughout the flight. Used the Emirates lounge in BHX before boarding the flight and again this was nice to be able to sit and relax before the flight. Good selection of food and drink. Staff on the welcome desk were friendly and helpful.",Emirates,trip_advisor,['Responsiveness']
12034,Same Plane and Seat - Different Direction,"We had an on tie departure and arrived in Montreal 30 minutes early. Decent lunch and hot snack and beverage service. Cabin crew and service were good. Entertainment system worked at our seat this time, but not at other seats, so they ended up shutting it off. A voucher was provided fro compensation.",AirCanada,trip_advisor,['Reliability']
12035,Excellent Airline Keeping Traveling Comfortable,"Many airlines are squeezing passengers and seating space, eliminating snacks, and reducing the overall comfort of flying. Not JetBlue. Our seating was comfortable and in flight movies, television, and flight tracking were available. The free snacks were great as well as drinks. They offer upgraded snacks for those that would like. The aircraft condition was nice on all four legs of our trip. And lastly I need to mention the JetBlue app. It’s stellar. The app is simple to use, updates on your flight are accurate, and it makes the whole experience better. Well done JetBlue!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
12036,Left my 80 Year Old Parents Stranded in Florida,My parents were supposed to fly out of St. Petersburg Airport at 6:45 PM. They began getting 4 delays and finally were set to fly out at 9:45 PM. AT 6:00 they cancelled the flight with no other flights leaving until Monday (3 days later). My parents would have to spend another 450.00 in lodging to stay until Monday and their dog sitter could not stay any more days. My dad had to pay another 150.00 that he doesn't have to stay the night and I had to spend 800 to pay the difference to get them flights out of Tampa. I was on hold with allegiant for 4 hours and they never picked up the phone. There was no weather and no reason given for delay. They are predatory and make a business out of taking advantage of budget travelers.,Allegiant,trip_advisor,['Responsiveness']
12037,Horrible customer service/ lack of knowledge,Delta Airline is amazing . I only fly with Delta from Atlanta but the customer service is horrible. I couldn’t check in with my app and I called the Airline and obviously it went overseas and the lady didn’t have any knowledge of what she was doing she canceled my flight and my partner and was saying that I couldn’t fly if she doesn’t reissued the ticket . That obviously didn’t solve the issue so I called again and again it went overseas this guy was even worse than the female . All I am saying is please hire someone who can help you and doesn’t give you a heart attack by saying you can’t fly tomorrow when you are in a foreign country and have to go back for work and …… Delta you can definitely do better !!!!!!,Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12038,Florida February 2020,Very smooth flight. We left a few minutes early and arrived about 20 minutes early and that was nice! Never had a problem with Southwest.,SouthWest,trip_advisor,['Responsiveness']
12039,Another enjoyable flight,This was our 3rd flight with Allegiant from Ogdensburg to Orlando/Sanford. The Allegiant staff are professional and friendly. When i wanted to add a checked bag at the last minute they were accommodating and the process was painless. Great prices and great service! Will be a return customer for sure.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
12040,HORRIBLE HORRIBLE!!!,"Don't waste your time, I couldn't get my money back or us my credit, hell I couldn't even write my review the way I wanted to!!! this company is for sh%+$ 6,000 plus bad reviews says alot.",FrontierAirlines,trip_advisor,['Responsiveness']
12041,Great Service/Great Flight,"The service from departure to arrival was superb. Connection times in Portland and Narita were set so I was not rushed to make my next flight. On board staff were friendly and gave great service. I am hoping when the new airport terminal at Salt Lake City International Airport is completed that Delta will have a non-stop flight to Narita thus making the trip to Singapore only one stop. As it was the flight from SLC to Portland and from Portland to Narita had the same flight number (a through flight). It just would have been for passengers going to Tokyo or Singapore to only have the one stop. All in all, Delta offers great service and this was a great flight.",Delta,trip_advisor,['Responsiveness']
12042,Any way to get refunded for myself canceling a flight for Saturday morning ?,Is there any workaround to being able to get a full cash refund or AtleSt most of it for a flight I have Saturday with a returning flight next Sunday? My son is sick and not sure if we’ll make vacation. I understand their policy but does anyone know a ny tricks to getting a full refund ?,Spirit,reddit,['Responsiveness']
12043,United Polaris didn’t honor Special Dietary request!,"We flew First Class on May 6, 2019. We both requested for Gluten Free, Very Low Sodium and No Added Sugar meals and snacks. They did NOT honor our request!! The excuse flight attendants gave was: “ we try our best to fulfill passengers requests. But if the kitchen didn’t prepare or send us your type of food then we can’t give you what you want.” We were like, Some of us can’t eat the regular airline food and that was why we flew First Class which costs us about 12K more than Economy seats. Surely with that kind of upgrade United airline could send their kitchen manager to get us two meals and snacks from Whole Foods! It would have cost them $30-$40 per person each flight. Everything about the seats, privacy, amenities, entertainment and etc were excellent! I would fly internationally via Polaris again but only if they will seriously honor our special dietary needs. Luckily for us we had brought our own GF bread, unsalted almond butter, non salted nuts, homemade No Salt-added jerky, some fruits and hard boiled eggs.",United,trip_advisor,['Assurance']
12044,Air Canada Flight. Doha to Toronto.,"The Air Canada crew was very rude to us, there were multiple seats open on our flight and we sat down in one of the open spaces and the crew members were okay with it, until a crew member came and asked to see our boarding passes but wasnt asking anyone else and removed us from where we were sitting and also removed an 80 year old man and his wife from their seats. Further into the flight the same crew member blocked the seats we were first sitting on and put these huge green bags onto the seats so we couldn’t sit there. We also requested a bassinet for the baby prior to the flight while booking with our agent and the crew member said no to giving us one. This was simply an act of racism towards us considering she only asked to see our boarding passes and no one else.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12045,Cheap but at a cost,Got a round trip ticket for $65! Too good to be true. I made it on the out flight and then they cancelled my return. I don’t fly very much so the credit they gave me ain’t worth a dime so I will end up losing $180. Would have been cheaper to have just gone with the (2x) more expensive option and been able to save myself the extra time it took to book a new flight. I might recommend a one way ticket but I wouldn’t rely on this airline if I were traveling internationally. Have heard similar horror stories from friends as well.,SpiritAir,trip_advisor,['Responsiveness']
12046,Too tight for comfort,"I love flying JetBlue but ever since they started to make the spaces more compact for more passengers, like sardines, there is no longer any extra leg room for talls guys like me to ever fly comfortable. I'm 6'3"" and I now fly tight.",JetBlue,trip_advisor,['Tangibles']
12047,United = 💩,United cancelled my flight and I only found out when trying to check in on the same day. Not a single notification. Have been chasing them to get a refund for the past 3 weeks… still no luck This is the worst company I have ever seen.,United,trip_advisor,"['Reliability', 'Responsiveness']"
12048,Charged an extra $20 to cancel my flight,"What a terrible airline. I paid $145 for a flight from Boston to Pensacola, and they changed my flight to 3 hours earlier which didn’t work for me. Fine, I’ll just change my flight. Nope! They want to then charge me $165 for “Cancellation and Spoilage Fees”. An extra $20 to CANCEL MY FLIGHT and no flight credit. I will never fly with them again and I will tell everyone I know to never fly with them again. I don’t know how they are still in business when this is how they treat people.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12049,Terrible customer service,"I'm writing this review for my brother in law, he's too nice,and much more patient than I. On March 16 we returned from a family vacation in the Islands. Flight arrival time in FLL was 12 midnight, we had been up since 6am, so to say we were exhausted is an understatement. We were told to stow our belongings for landing. He placed his brand new IPad Pro into the seat back in front of him, and forgot to grab it before he departed the aircraft. On his drive home he realized what he had done. Turned around and returned to the airport. He tried calling lost and found but they weren't answering, the message said they would reopen at 5 am. He rented a hotel room for the night, (he lives an hour from that airport) and at exactly 5am he contacted lost and found. He was told the cleaning crew would find it and turn it in, he filed a claim. The plane was on the ground still so he asked if he could go take a look for it, they told him the only way he could get on the plane is if he bought a ticket. The gate agents wouldn't go look for it either. 11 days later, no word from Jetblue. This was a very easy problem to solve. The plane landed and sat there all while all he was simply looking for someone to check seat 7A for a forgotten IPad. Very poor customer service, made worse because the plane hadn't moved an inch. Disappointed that there is no personnel who will step up to help out in this situation. I will no longer be interested in giving Jetblue my money, there are plenty of other options.",JetBlue,trip_advisor,['Responsiveness']
12050,Negligent arrogant lazy airport staff,"Emirates downgraded our ticket to their partner cheaper airline, and with a delay due to ""luggage issues"" as stated by the pilot. we missed our transit, which can happen, resulting in the cheaper airline changing our flight 18 hours later and seperating my wife and me with worse seats than before. We were sent everywhere trying to get our ""promised"" hotelroom. after 4 hours at the airport.We came to the combined emirates and flydubai connection desk, the Emirates staff acted annoyed, arrogant, rude and impatient. Literally saying ""it's not our problem, go talk to flydubai"", saying you dont know how to contact them. After an hour, Emirates somehow remembered how to contact them. We told them we booked through Emirates, Emirates took our money and they shoved us to another company only known to us when checking in, and refused to take any responsibility during this 18 hour transit. Treating us like trash and leaving families with children sitting on the floor for more than 10 hours is completely unacceptable! All Emirates did was look away way and tell us to leave. I'll repeat this again: EMIRATES took my money, changed our ticket to another company, I just wanted to get the services for which I paid, And they have treated us like absolute trash. I pray that you never again treat anyone as bad as this. And have staff that do more than gaze at their phone and shift the blame. LETTING CHILDREN SIT ON THE FLOOR FOR 10 HOURS.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12051,Great Time!!,"I flew Jet Blue in April of 2018 with a friend of mine from Pittsburgh, PA to Miami, FL. We had an excellent time. Our fare was reasonable rated. Our seats were together & comfortable with plenty of room. The flight was full but it didn't seem like we were squashed in there. The entire staff was unbelievably nice. I mean really nice & it wasn't a fake nice... like ""I have to be nice or it's my job"" We really enjoyed our flight & have in fact now booked 2 more upcoming flights with JetBlue. We are so excited.Can not wait.",JetBlue,trip_advisor,['Assurance']
12052,Very good. ,The two flights last week with Delta were very good overall. The staff was friendly. The flights were exactly on time for take off and ahead of time for landing. The seats were basically comfortable and there was enough leg room. The plane was kept basically clean. The entire process from checking in to picking up my luggage at the end went smooth.,Delta,trip_advisor,['Responsiveness']
12053,Business Select Sardine Flight with Limited Service,"I paid Business Select rates only to be squished into a plane configuration that was not comfortable for anyone. I was in the third row, aisle and the guy that eventually was put in the center seat had paid $500 less then me and had to hold his arms and legs together the entire flight. After discussion, we learned we both usually fly Delta but chose this flight because it was the only nonstop to Tampa for the weekend. The service, especially compared to Delta Business Class was very sub-par. The flight attendants were very rude to people about where they could put their bags, where they needed to sit and WHEN THEY WOULD BE READY to offer service to ANYONE on the plane. I know that the three of us in row 3 agreed we would not want to fly Southwest again unless someone was paying us!",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12054,Do not trust Air Canada,"I booked flights through Lufthansa from Anchorage, AK to Athens Greece for April of 2020. Air Canada was to be used from Frankfurt through Vancouver on to Anchorage. I paid Air Canada separately for specific seats on their flights. This Jan. Air Canada changed my flights & put in a THREE DAY layover in Vancouver. I have been unable to contact them either by phone or e-mail regarding the delay. Their voice recording told me I would not be able to contact them until 24-hours BEFORE my flight! I can't believe their lack of customer concern!!! I contacted Lufthansa to re-book my return flight using a different airline. However, I would like to get the money back that I paid Air Canada for my seat assignments. The dollar amount, in the greater scheme of things, is minor BUT I don't want to leave any money on THEIR table after such unprofessional treatment.",AirCanada,trip_advisor,['Responsiveness']
12055,CR bound,"I wish I could book seats sooner. I'd like to see direct flights, skipping Atlanta. Staff was friendly & service was good. I say if the plane lands & everyone lived, we've done well.",Delta,trip_advisor,['Responsiveness']
12056,Worst Travel Experience and even worse Customer Service,"We had a flight going from FLL to PHL with a lay over in Dulles. We got to FLL and the flight was on-time, after our boarding time passed and still no one was boarding they about 30 min later they finally said there was a delay. We waited an hour and a half to then board. When we got to Dulles, our connecting flight was completely cancelled and they had no more flights to PHL for two days. They offered zero assistance, when we went to get our luggage we were told that it was either in Dulles or already on it's way to PHL and we would need to wait till the morning because it was 1am. We wanted to rent a car and just go to PHL but we could not as we had no luggage and everything was closed. We go the last room at a hotel near by filled with other United passengers. In the morning we spent 3 hours tracking down our luggage and then finally had to rent a car to go to PHL. United STILL has not refunded us or paid for the Hotel/Car rental. DO NOT FLY with them!",United,trip_advisor,['Responsiveness']
12057,Parents of a passenger,"My step son flew from Detroit to Tampa with a lay over in New Orleans. When he got to New Orleans his connecting flight to Tampa was canceled. I get it, shut happens. Problem is no one would help him from spirt. Told him he was on his own. We tried to call and no one would help. Ended up booking with southwestern to get him home. Still trying to call spirt and get a refund but they said I’m out of luck. They will not refund us. Even tough they left a kid stranded in New Orleans. He did know anyone and had nowhere to go. No one from this shot show they call spirt would help him. Worst airline ever. Do not use this airline. A complete joke.",SpiritAir,trip_advisor,['Responsiveness']
12058,Unable to designate companion? Help!,URL: URL Thumbnail: URL Images: 	 URL,Southwest,reddit,['Responsiveness']
12059,Great service,Crews were very nice and entertainment was awesome. The seat was comfortable and the food and beverage was delicious.,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12060,What a nightmare,"Customer service was fine but the flight situation turned into a very stressful nightmare. Our flight from Montreal to Toronto got delayed 3 times due to weather. Once we boarded we were stuck for another half hour on the plane. Because of the delay we missed our connecting flight to Vancouver and had to take a flight that was about five hours later than the original flight. I also missed my flight to Kamloops as a result. Once we finally got to Vancouver, it took an hour to get my luggage as there was some confusion due to the missed connecting flight. And now here I am, waiting in the airport until 4am to try and rebook a morning flight to Kamloops because we got in at 1am and everything is closed. I've now been stuck in these airports for a total of approximately 12 hours going on 19. Worst trade deal in the history of all trade deals. I just want to sleep.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
12061,Why us,"Lady behind the counter let us pay for checked in luggage because the back (support) of our backpack did not fit, but the actual size wasnt that big. My bag was not even full. Then we were sitting in the waiting area and people were coming with huge bags, skateboards and another oversized items. Then the ground staff announced whoever has oversized luggage should come to the counter and she will give them baggage tag and it will be free of charge. What??? So why the hell we could not take our backpackes when 3/4 of people here had oversized luggage with them? Then there was a mechanical problem (i dont know what exactly that means) and we had delay...5mins for 1.20h flight. In the end we arrived only around 25min late, so it was not that bad, but we were still angry she let us pay, and everybody else had is free of charge. I have to also say that Cabin crew was friendly, we ve got pretzels and drink.",AirCanada,trip_advisor,['Responsiveness']
12062,Awful flight attendants constantly looking like they hate life.,"poor jen she wouldn’t move me one seat in 4 empty entire exit rows that’s were completely empty. i’m 6’3.. no one was one the plane! she was rude. the others looked worn down. i bought a $39 seat that heavily smelled like liquor. i am 10 years sober and ask to moved. this is how you allow your flight attendants to treat your passages? instead took it up the entire middle throughout the flight. here she is hiding flight from buffalo, ny to denver, co. 11, 12, 13 had 4 people sitting there.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12063,As Expected,Flair Air cancelled their flight and merged it without notifying me. Had a ticket ready for the next morning flight with Air Canada. Easy check-in. Departed on time and Arrived on time. The chair was ok. No issue with service. The plane was clean. It landed nicely.,AirCanada,trip_advisor,['NA']
12064,"My favorite US airline, until recent non-stop flight schedule changes","I have been very happy with Southwest over other economy airlines. However, they have elected to discontinue non-stop service to Phoenix which is my most frequent destination and I am very disappointed. Also, I could not find reasonable non-stop departure flights to Las Vegas and the return to PIT is a red-eye that I refuse to fly, one and done. Also, several passengers are reserving seats for friends and family that didn't pay the extra pre-boarding fees and this is totally unfair to those that paid these fees! That's the whole purpose of early boarding! Come on Southwest, stick up for your paying passengers! Formerly my favorite US airline and sadly declining quickly.",SouthWest,trip_advisor,['Responsiveness']
12065,Evidence,Frontiers Sucks They Charge me a Bag like a Carry on Bag that even fits on the Floor from CVG to Puerto Rico they not Charge me but from Puerto Rico to CVG they Charge me the same Bag 👎👎👎👎 FRONTIERS AIRLINES SUCKSSSSS and they Charge me 99$ instead of 69$ that's the worst,FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12066,One of my best flying experiences,"I don’t recall flying UA before but this time around was simply excellent. The service alone was amazing and they were on top of everything Covid related. Literally every member of staff we dealt with- regardless of department, was knowledgeable and simply accommodating. I have recommended and will definitely fly UA again. Thank you UA team",United,trip_advisor,['Assurance']
12067,DONT FLY SPIRIT,"It’s not a discount airline they are con artists, arrived 1 hour before domestic flight and was told my seat was no longer available they are best Left alone to go out of business fly any other airline in the end you will get what you pay for",SpiritAir,trip_advisor,['Responsiveness']
12068,Flight to New Orleans,The flight going and coming back to JFK were on time. Found the flight crews to be friendly and accommodating. The luggage was timely out for pick up. Tip the regular cabs will flat rate your trip which makes for no surprises.,JetBlue,trip_advisor,['Assurance']
12069,Really nice flight but uncomfortable ExtraSpace seat cause it wouln't lock,"TA doesn't have a class of service category for this, but my seat was in the ExtraSpace section, which is like Economy Plus on some other airlines, but better. The Extra Space seat on this flight was wide enough and had tons of legroom. I'm fairly short so I'm not as concerned with legroom, but I chose the Extra Space seats because I find regular coach seats less comfortable and too narrow. The flight crew on this flight were super friendly and service-oriented. The only issue was that my seat would not lock in the upright position. I told one of the staff walking through the cabin before we pulled away from the gate and she said I could move behind me, but I wanted to sit next to my hubby. I also told a flight attendant. I didn't think it would bother me that much, but it was really uncomfortable not to be able to have the support of a solid back.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
12070,Double charged for baggage,"The flight was the same as any other airline. The issue is with my baggage. I read everything and downloaded the app and followed all the rules. I prepaid for my 1 checked bag. I was charged an additional $99 at the gate for my 1 checked bag, that I had already paid for. I explained this to the gate attendant, she stated ""it didn't matter and that if I wanted to board the flight that I would need to pay"" I couldn't miss the flight and didn't have time to call customer service. I paid the additional. Once I got to my destination I reached out to customer service and they said that they could refund me partial because I had already paid, but not the entirety, because checked bags weren't free. Yes, they agreed that I had prepaid, but checked bags weren't free, their words not mine. Although they won't miss my business, I will never fly spirit again and I will continue to post negative reviews. i am not a disgruntled employee, I am a disgruntled prior customer. I didn't believe all the bad reviews but I do now. Shame on Spirit for this non caring attitude.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12071,Will never fly again.,"This airline is not worth all that will cost you I. The end. Horrible service. Uncomfortable, nothing offered. Plane was late. Say on Tarmac for 30 minutes. Another 40 for bags. My god felt like flying hell. I’ll stick with jet blue.",FrontierAirlines,trip_advisor,['Responsiveness']
12072,Just don’t do it,"I would never fly with this airline again. Delay after delay, no explaination at all, uncomfortable, horrible experience…run don’t walk from Frongier airline. I’ll pay more & fly with a better airline next time",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
12073,Don’t fly with United,"Besides the significant delay and missing our connection, the ground attendant (Doris Marlow) displayed clear signs of abusing her power. She was not interested in having a normal conversation and instead resorted to shouting and commanding in an unfriendly manner. She did not provide any explanation about the situation and deliberately separated me and my fellow travelers, even though someone from customer service had just arranged for us to sit together. Furthermore, she lied about it afterwards. She also threatened us with calling security to prevent us from boarding the plane simply because we did not comply with her unreasonable way of addressing us. After this poor display of client-friendliness and utter disrespect, I will never fly with United Airlines again.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12074,Just.... DON’T,"Caught the redeye from IND to LAX which took off at 12AM. The four Stewardesses talked nonstop the last 2 hours of flight. When I asked to stop talking the reply from “Bobby/Sarah” was “we have to keep ourselves entertained”. A different stewardess said they would try to keep it down but they just kept talking at the same volume level. Just because the flight was a little cheaper doesn’t mean patrons should be subjected to rudeness and disrespect. I finally asked for some air plugs, and of course they didn’t have any. Most of the people on plane was trying to sleep, and the rest were keeping themselves “entertained” by reading or watching a movie. Why couldn’t the stewardesses entertain themselves with a less disturbing activity? Why at 2:30 in the morning do I care to hear wether they have pets, about their boyfriends etc. Totally ridiculous. When we finally got to LAS we had to wait another 30 minutes for the door to open because they were understaffed. GEEZ!!! This airline has zero regard for its patrons and it is quite obvious that their only concern in life is to get you from A to B.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12075,Smooth flight with great customer service.,Plane interior was well maintained and clean. Flight attendants were true professionals. They were always available to serve a customer and did it with a smile and efficiently.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
12076,What's going on with this once great airline?,"We used to love Emirates for many years. Most importantly their planes feel old (even if they possibly are not...) and cramped. We flew all the way from Australasia to Europe with them, spread out over the last 2 months, many flights and the experience is consistent: * good food! * the entertainment screens our outdated * their famous entertainment selection is now weirdly boring and old fashioned * the seats (Boeings) are too narrow * the cabin lay out is wacky * their carry on luggage arrangements vary enormously > many many people waling on with 3 -4 big cabin luggage items.......??!?!?..... * it all starts to feel as a bad low cost airline",Emirates,trip_advisor,['Tangibles']
12077,Delays ,"Don’t ever fly with Frontier. My first flight was delayed an hour and my second one was delayed almost NINE HOURS!! they don’t even compensate for the ‘late arrival’ and they charge so much for their bags. Wouldn’t recommend this airline to anyone, it’s cheap for a reason please don’t fly with them.",FrontierAirlines,trip_advisor,['Reliability']
12078,Absolutely awful,Absolute worst airline. 3h late with an hour On the tarmac leaving St Maarten. Didnt arrive in Ft Lauderdale in Time to catch connecting flight. Had to pay for an expensive hotel stay overnight and the following day the Next flight was 2 h late!!!!! It took an hour to get our bags. The Plane was freezing Could go on and on. DONT FLY SPIRIT They also have no customer service ! You can’t call their Number and get a person. Only a AI bot on their website. What airline doesn’t have a phone number to call someone ??,SpiritAir,trip_advisor,['Responsiveness']
12079,Superior ,"On time boarding, baggage retrieval, food served and overall excellence of flight attendants contributed to a good experience. The 2 meals were good and snacks available throughout the entire 9 hour flight. We prefer Delta for all domestic and internation al flights, if available.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
12080,Professional Handling of Flight Cancelation,I want to thank and compliment Delta for the professional and efficient handling of the flight cancellation that affected our return to the US. I would say that significant behind the scenes work took place by Delta staff to deliver us within a few hours of our original arrival time. The service on the overseas leg of the return was very good. Thank you to all of the Delta staff involved.,Delta,trip_advisor,['Responsiveness']
12081,The worst Airline!!! ,"They canceled my flight on June 18, 2023, due to their mechanical problem, and they asked us to pay for the hotel and meals ourselves first without any arrangements for that night. They gave us a paper and promised to pay for your hotel a maximum of USD$200 and plus $30 for 2 meals. My flight was delayed for 30 hours, so it should be 4 meals. (200+60) . After a couple of months of complaints and a lot of submissions. They replied they would credit me back $200 for my next flight. It's absolutely ridiculous!!! I just feel like I got robbed by them. They promised to reimburse me for the USD check instead of the certificate. They just keep telling lies to customers and I will never trust this airline. They feel they are so powerful, they do not refund you, and nothing you can do. Just bullying and lying to customers again and again. Taking this airline will make you spend a lot of extra time and money. I don't want their certificate, I just want my money back and never want to take this airline again!!!",United,trip_advisor,['NA']
12082,Smooth ride.  Indifferent attendant.,Good flight smooth flying. Attendant referred my wife to the brochure when she asked what juices were available. One would think that the attendant could verbally advise what items are to be had rather than refer the customer to read the brochure. Other than that the crew checking in were helpful and courteous.,JetBlue,trip_advisor,['Responsiveness']
12083,Great airline!,"We were travelling to Florida and frequently fly Southwest as they do seem to be on time. The flight attendants were very nice and had cheery dispositions as did the pilots. They smiled and it seemed they actually enjoyed their jobs, unlike other airlines I fly. I like watching movies and TV shows as it makes the trip faster and SW offers a nice variety of free movies and live TV channels. If you are a frequent flyer you get free drink coupons and the service is usually pretty fast. Flying is not what it used to be, but at least Southwest makes the extra effort for its passengers.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12084,Puntualidad y buena atencion,"la amabilidad de la tripulacion con respeto y atencion preferencia de ingreso a adulto ,mayor . puntualidad de intinerariosa tripulacion muy amable,",Avianca,trip_advisor,['Responsiveness']
12085,-,"First off they said they were unable to help me at the desk to book a ticket since my phones was having internet issues and trouble processing my ticket. Secondly, I called on the phone to book a ticket and I had a 25 dollar fee which was never mentioned to me!! Also very unfair and expensive. Plus two flight delays. I’m never flying untied again.",United,trip_advisor,['Responsiveness']
12086,Consistent Good Value,Southwest is always a consistent good value. The no frills method provides a clear understanding of flight expections.,SouthWest,trip_advisor,['Tangibles']
12087,Pontualidade,Decolagem no horário previsto como também o pouso; viagem tranquila com bom serviço de bordo e presteza no atendimento quando solicitado,Avianca,trip_advisor,['Responsiveness']
12088,Never book avianca airline,Keep Avianca as last option of flying. Bad policy. No rebook tickets no refund policy. If you contact them they will ignore you totally. My best advice DO NOT BOOK WITH AVIANCA. In case of any problems need assistance you lose your money 100%. I have 7500 usd worth tickets so far I can't have them back,Avianca,trip_advisor,['Responsiveness']
12089,Unacceptable service,"We were supposed to fly from Hartford, CT to San Jose, Costa Rica through Fort Lauderdale (FLL). Our flight from Hartford to FLL was delayed due to both mechanical and weather issues by over three hours which as a result would make us miss our connecting flight from FLL to Costa Rica. JetBlue had to move us to a flight to the following day making us miss a whole day of our vacation. Apparently JetBlue has no agreements with any other airlines when it comes to accommodating their customers to try to find other available flight options. According to JetBlue rules, passengers are entitled to $250 credit when their flights are delayed for more than 6 hours when unrelated to weather. Our flight was delayed by 24 hours due to both mechanical and weather conditions, however, JetBlue refused to compensate because they are blaming the weather only, even though I have an official JetBlue email stating both mechanical and weather being the cause of the delay. After a big fight on the phone, finally got $75 per person credit to be used within a year.",JetBlue,trip_advisor,['Responsiveness']
12090,Horrible handling of luggage and overpriced changing the days.,I really have nothing good to say about them. They said they could change my flight days for one price departing and returning. They charged 2 times without my permission.so much for the cheap flight benefit. Cramped and treated poorly for nothing. In addition both directions they broke a wheel off our suitcase. We submitted pictures and filed a complaint and they responded that it was normal wear and tear. Difficult to communicate with headquarters and lots of time wasted for no help. I wouldn't fly with them again even if it was free. Horrible from start to finish.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12091,On time flight,"We fly Southwest frequently and the flights are almost always on time. The cabin attendents are always cordial and sometimes funny ! We never pay for luggage and 2 bags fly free. We always pay for Priority Seating ( $25 each way) to get a better choice of seats. The snacks and beverages are always free with alcohol optional for a reasonable fee. They also have flight times very much in line with our desires. We do not fly ""red eyes "" . Southwest is our airline of choice. We also flew to Vegas from Cleveland.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
12092,canceled flight,"delayed our 3:25 flight until 5:25 then cancelled it. they told us there was nothing they could do and that “the next flight out would be monday or tuesday if that” it is unsanitary. they claimed our flight was cancelled due to the weather, but other airlines were flying out to chicago at the same time.",SpiritAir,trip_advisor,['Responsiveness']
12093,Refundable FLEX tickets turn our to be non-refundable,"Booking reference number NKNTUB Emirates Skyward number 00537914370 Electronic ticket number 1762325739958 On the 19th of April, I purchased a return ticket from MNL to LED, intentionally choosing FLEX option, which is a refundable fare, since I knew that I may need to request a refund or change my booking. According to the fare conditions, both the outbound and inbound fares are refundable and are 1264.8 USD in total. On the 9th of July a refund was requested for the return flight from LED to MNL scheduled for the 13th of July. The Emirates plan to refund me 37 USD which is against the fare policy and violates my rights as an air passenger. No explanatory letter was sent that woudl specify what fees were deducted from the unused flight which cost 583.6 USD and why I am not refunded the inbound fare paid for my return flight as per the rules. I will be forced to take the matter further.",Emirates,trip_advisor,['Responsiveness']
12094,The flight and Flight Attendants GREAT,"We left on time and arrived a little early. Smooth flight and the service form the flight attendants was very good,they took good care of everybody and came around several times to see if anybody needed anything else.",Delta,trip_advisor,['Responsiveness']
12095,Caring airline and staff through Hurricane Fiona,"We had the unlucky experience of being in Halifax when Hurricane Fiona hit. We were supposed to fly home the day of so of course had our flight cancelled. We got an email from AC apologizing for this even though it was not their fault. They also said they were working diligently to rebook us. Sure enough, a couple of hours later we were rebooked for the following day. At the airport they advised us that there would be no food for purchase on the first flight as their suppliers also had no power. Again, they apologized for circumstances beyond their control. The staff were courteous and calm in the face of an extremely anxious day for everyone. We made all of our connections and were home just one day after Fiona. How AC was able to rebook probably thousands of people after Fiona is beyond me. But they did so competently. Thank you Air Canada. You are definitely still our airline of choice.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
12096,Owner property mgmt company ,"Flight staff quick and courteous, flight was 1hr late taking off but otherwise good overall experience. Plane was clean and comfortable, although seats were a little close together. Price was excellent round trip to sanford/Orlando fla was only 130.00,will definitely fly Allegient again.",Allegiant,trip_advisor,['Responsiveness']
12097,World-class service!,"Wow! Wow! Wow! Cabin-crew was worldclass! Helpful! Special thanks to Lucia (EK151, 30-07-2019) who helped and looked after me (I'm scared of flying) Food and drink was perfect, nothing to complain about. ICE (Information Communication Entertainment), good variations of everything, unfortunately the tail-cam didn't work. 6/5, Super service!",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12098,Ms. Komako G,Friendly and knowledgeable ticket agents. Smooth gate process. Pilots were very skilled. Plane was sanitized well and clean.,SpiritAir,trip_advisor,['Responsiveness']
12099,"desonestos, ladrões","Avianca nunca mais, em primeiro lugar gostaria de falar que eles não tem o mínimo respeito pelos idosos, não tem serviço de preferenciais no serviço de bordo, para mim foi a pior experiência em uma companhia aérea, tenho 70 anos e viajo muito, 4 ou 5 vezes por ano, o que aconteceu comigo não desejo para ninguém, comprei a passagem, depois tive que pagar pelos acentos, e como se não bastasse me cobraram U$ 260,00 para ckeck-in de duas bagagens de mãos , o avião que voamos, um voo longo de 6 horas noturno não reclina os bancos, serviço de bordo tudo pago, não dão nem agua para os passageiros, espero que esta minha avaliação sirva para outros passageiros não serem roubados como fui eu!",Avianca,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
12100,A pior experiência com CIA aérea que já tive,"Péssima... Se puder vá a pé ...um vôo internacional que não oferece refeição, nem água e sem entretenimento a bordo. Poltrona não deita, não tem cobertor nem travesseiro... Tem low cost doméstica com atendimento melhor... Pra mim a pior CIA aérea da América Latina... Até o embarque é desorganizado.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
12101,"These days, a Southwest fan","My wife and I have become converts, liking Southwest more and more as other airlines offer less and less. Seats are pretty comfortable, and as a 6'5"" guy, that's a nice change from others that range from just okay, if you pay dearly, to miserable if you don't. Boarding is fast, staff is friendly, changes are easy. Remember, if you use a clearinghouse to search for tickets, Southwest flights won't show up; get in a habit of checking SW manually.",SouthWest,trip_advisor,['NA']
12102,ABSOLUTE NIGHTMARE,"Where to start. 1-overcharged for flights. 2-impossible to reach customer service(they should change the name to customer abyss) re changing flights, credits, mileage credits, etc. 3-horrible gate process. 4-unfriendly gate and flight staff- 'ja mein herr'. 5-plastic bucket seats 6-filthy plane. 7-damaged luggage. 8-charged for purse $64 !!! 9-can't reach customer service-EVER !!! Never use them again. I'll fly Air Sudan before I fly Frontier.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12103,Typical JetBlue,"Was supposed to take flight 711 at 9:25 pm from gate 22 but lo and behold [another] JB flight delayed, by an hour for boarding and didn't take off until around 11-1130. On the aircraft holding a full party; JetBlue asks for volunteers to have their bags go through checked and doesn't even offer vouchers or upgrades to Even More Space. All you get is a condescending ""sorry for the inconvenience"". It's 2019 JetBlue. Get good.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
12104,Avianca schlechteste Airline ,"Ich wollte mit Avianca von Bogota nach Rio de Janeiro fliegen. Der Flug war um 21:15 Uhr geplant. Auf Grund eines defektes am Flugzeug mussten sie den Start jedoch verschieben. Die ist auch kein Problem und verständlich. Der Flug wurde jedoch bis um 2 Uhr in der Nacht immer wieder verschoben und die Leute haben gewartet. Dann wurde der Flug auf den nächsten Tag gelegt. Hotel und Shuttle wurden bezahlt. Am nächsten Tag um 10:00 Uhr sollte das Flugzeug nun starten. Nachdem ich 2h vor Abflug weder Crew noch Flugzeug am Gate gesehen habe, dachte ich mir dass der Flug wieder verschoben wird. Dies geschah auch, schlussendlich haben wir über 20h auf ein Ersatz gewartet. Es ist für mich unverständlich dass eine Airline wie Avianca welche aus einer riesigen Flotte besteht es nicht hinbekommt innerhalb von 15h ein ersatz Flugzeug zu organisieren in BOGOTA. Wir Passagiere wurden auch nur in Spanisch informiert, heisst sollten Sie kein Spanisch sprechen werden Sie auch keine Informationen erhalten.",Avianca,trip_advisor,['Responsiveness']
12105,Mrs A. MAHER,Very relaxed flight with friendly professional flight attendants. Food on board was good plenty of refreshments wash room well stocked. A little turbulence on the way nothing too dramatic. I slept for a lot of it. Pilot kissed it down in Dublin.Would I fly with AC. again yes . Hopefully in December.,AirCanada,trip_advisor,['Assurance']
12106,Frontier Airlines is a great airline to get people to their destinations early!,"My family was flying down to Naples, Florida for my 24th birthday getaway and we choice Frontier Airlines for the outbound flight. We were originally on Spirit Airlines, but they canceled before my trip, and I told my mom and we went ahead and booked on Frontier Airlines. On the day before our flight, I printed out my and my parent’s boarding passes on the computer, plus, I also printed out my older sister’s boarding pass. On the day of our flight (12/1/22), we left at 10:30 AM for Cleveland Hopkins Airport. Check in went smoothly and TSA also went smoothly and fast. We got to our gate A10 and watched Mitch the Wolverine arriving at gate A10 from the flight before ours from Tampa, Florida. Once the incoming Cleveland passengers deplaned, the staff cleaned the plane and started boarding on time at 12:09 PM. Once I got to my seat( (15A), I noticed the legroom was not very bad, for my size,)I am not six feet or over six feet) and we departed Cleveland 8 minutes early and arrived in Fort Myers 25 minutes early! The flight itself wasn’t too bad, expect for a crying baby’s ear popping two rows behind me, but overall it was a great flight and we didn’t got delayed or canceled which was good news for me. But the only problem I had was after arriving in Fort Myers, we didn’t know which baggage claim our flight was, but that was taken care of very quickly and getting our bags didn’t take that very long. Overall I had a great experience on Frontier and I am looking forward to my next flight. Don’t listen to the haters, just do what you think it’s best for you.",FrontierAirlines,trip_advisor,['Tangibles']
12107,Terrible airline. Thiefs,"This airline is TRASH. It is dirty and cramped and the people working there are extremely rude. And on top of all of that they stole an item out of my checked baggage. Now trying to file a claim, no one seems to want to do their job so they just transfer me around to someone else. Fly elsewhere.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12108,Do not fly with Frontier…too many delays and no planes in service!,"I do not recommend you to fly with this airline. First, from Orlando to Chicago, the plane changed gates three times, the flight got delay two times. The airline does not say anything why of these issues. I suppose because I think it is a maintenance issue, but the airline always sell more flights with no having enough planes for service. This is my last time I fly with Frontier and would not recommend it to no one. Same thing with Spirit. These two airlines are terrible!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
12109,"🗽🎡🏰 I’m in Vegas, Haters!!!",The flight attendants were so energetic and attentive. They had all the snacks. Issued vouchers for completing applications. Airplane was clean. Announcements were executed perfectly! Great flight & crew! Worth saying twice...Great flight & crew,SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
12110,More leg room,I found United to have more leg room in economy compared to comparable major airlines. Annoying is that they turn down the lights for maybe 1 1/2 hr during an 8:45 flight. It seems they r always up and down the sidles when it would be nice to have some shut eye. Other than that flights were good,United,trip_advisor,['Responsiveness']
12111,trip to cartagena,"The one-way trip was very good and on time, the service was excellent, with a good seletions of beverages and the entertainment with individual screens is very good, the return trip was difficult due to delays and cancellations of flights because of pilots strike.",Avianca,trip_advisor,['Reliability']
12112,Not a bad flight to Guayaquil,"My once a year trip for this old snowbird was rather uneventful. JetBlue must have the easiest organized boarding I've experienced after flying notably United, American, and Alaska airlines. I had no problems boarding as compared with the chaos usually encountered. Perhaps part of this was due to my early boarding in the queue. Only hitch was a slight time change but of no consequence. Of course, as an old timer, I remember how things were when we were served full course dinners and even liquor until M&A where revenue is paramount. I guess we were offered free snacks and something to drink but I was asleep on both flights.",JetBlue,trip_advisor,['NA']
12113,"After weather delay, great pilot smooth flight AND I got money back—good customer service!","Flight was delayed 3 hours which sucked, but once on board the pilot was great. Communicative throughout, plus the flight was very smooth. And the next day, I have an email from SW for a $75 voucher due to the delay we experienced. Solid customer service right there!",SouthWest,trip_advisor,['Responsiveness']
12114,Flight was cancelled with little notice-terrible alternate flights offered,"My 2: 40 pm flight from Ft Lauderdale to JFK in NY was cancelled at the last minute,and no reason was given . The alternative flights that JetBlue offered were all unacceptable-they all had long layovers and would not get me back to NY till the following day, instead of the 5:34 time that was scheduled. I had to book flights for me, my wife, and son, on Delta at twice the cost at the last moment. While JetBlue reimbursed me for the cancelled flights, I still had to pay hundreds of extra dollars for the new flights on Delta, as well as the increased time that I had the rental car. I sent a formal letter to JetBlue asking for compensation as well as an explanation as to why the flight was cancelled( the weather was excellent in both cities at the time of the flights). The reply was that they do not give compensation, and my request for an explanation was ignored. Upon further research, I found that JetBlue has one of the highest cancellation rates in the industry. Fly at your own risk!",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
12115,Do Not Fly,"At every turn it seems Spirit airlines is staffed with no one above a room temperature IQ. Nothing but incompetent, slow, unhelpful drones who have no care for the customer and hardly a clue of what is going on. Trying to get a straight answer to even the most basic question is like speaking to a brick wall. There is no efficiency in sight, complete flippancy to the struggles of travelers. All they care about is making a buck at any cost, your interests as a passenger don’t even enter the equation. Expect to fend for yourself without recourse, and the complaint queue out the door when you inevitably get to it. Don’t expect your luggage to make the trip with you. Everyone I’ve spoken to who travels with any regularity has a spirit nightmare story, and it’s for good reason. Avoid at all costs.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12116,JetBlue (JFK airport) sucks.,"JetBlue service is TERRIBLE. My family of three and I (including me.) were traveling to Fort Lauderdale, Florida. Our flight was initially scheduled for 1:06 P.M, but we departed around 4:45 P.M. Let me tell you what happened. We got to the airport at EXACTLY 12:15 P.M. (this information will be important later on.) my sick grandmother (she can hardly walk) and I were sitting by the door requesting a wheelchair, many employees had passed us by and told me, and my grandmother to go to the wheelchair area even though she told them couldn't walk that distance. After sitting there for 35 minutes the wheelchair supervisor had come and told us that we had missed our flight, he would reschedule another flight for us, and he would have someone bring my grandmother a wheelchair. (NEWSFLASH I had to ask another supervisor for a wheelchair.) Timeskip, we are at check-in and we end up missing the other flight because we were waiting for someone to push my grandmother and my mother had to rebook the flight. We end up ACTUALLY getting on the plane around 4:45 as previously stated and get to Florida at 7:23.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
12117,Always good to fly Southwest,Great price. Friendly people. Great landing; which is all you can expect from a pilot. Good drink and snack selection.,SouthWest,trip_advisor,['Tangibles']
12118,Shittianca is an organized crime organization robbing passengers especially foreigners. Keep clear of Shitianca,Shittianca is an organized crime organization robbing passengers especially foreigners. Keep clear of Shitianca. Denied boarding because somebody needed it more.,Avianca,trip_advisor,['NA']
12119,Good value- mostly hassle free.,"Great service. The carry on policy is harsh. I was a quarter inch too big, despite my home measurements, and they charged me $50.",Allegiant,trip_advisor,['Tangibles']
12120,Frontier Airline Employees are RUDE BULLIES,"Do not be fooled by the ""low prices""! There is NO SUCH THING w/ Frontier. On my outbound flight after paying for my flight I was charged an additional $120 for seat selection. In addition, was charged $80 for checked luggage, which amounted in an additional $200 on top of my ticket price. On my return I experienced HORRIBLE customer service. I called to ONLY INQUIRE about possibly changing my flight. The agent canceled my flight without my permission - for inquiring, and force/bullied me into changing my flight, costing me almost $400 dollars in change fees and price difference. Both the agent and supervisor were extremely rude even threatening to cancel my flight because I was upset about how I was being treated. DO NOT ever consider flying this airline. You will regret it...mark my word. They are HORRIBLE HORRIBLE HORRIBLE HORRIBLE!!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12121,Very Efficient Checkin and Good Leg Room,"I was very impressed with the self-checkin for the flight. It all worked seamlessly and was fully self checkin too, so no queuing whatsoever and when you drop your bag off you don’t go through the ridiculous repeating if everything with staff the way you do at some other airports, you literally just drop it off, it is automatically scanned and you are done. Flight left on time and there was noticeably more legroom than other short-haul flights.",AirCanada,trip_advisor,['Responsiveness']
12122,Hidden fees BEWARE!,"So many hidden fees. Bought the plane ticket for a little over $150 however, when it became time to check in there was an additional $111 fee to get your seat and check bag.",FrontierAirlines,trip_advisor,['Tangibles']
12123,I will always fly Southwest!,"I travel 4-6 times a year and flying Southwest is always my first choice. Flights are reasonable, service is exceptional, 2 bags free and most importantly, safe. Kudos.",SouthWest,trip_advisor,['Responsiveness']
12124,Nightmare! Avoid at all costs!,"I am very well-traveled, both for work and for pleasure. In all my years, I've never, ever had such a terrible experience as with Frontier Airlines. My family (2 kids, me, my husband) planned a trip to Disney traveling via Frontier. I knew Frontier was a low cost carrier, but I didn't expect to be nickle-and-dimed even for a carry on after booking the tickets. Ok - we planned well and packed lightly with just personal items for the plane ride. The first leg from Rochester to Orlando was delayed almost three hours with the barest of communication. When we finally boarded, we sat for another hour on the plane waiting for ""paperwork,"" according to the pilot. The return trip from Orlando was every traveler's worst nightmare. We were scheduled for a 9:22 AM flight from MCO direct to Rochester, NY on Saturday, 12 March. Without any communication at all, Frontier cancelled the flight shortly before boarding. There was no one at the gate to talk to, and I waited on the phone for almost an hour to talk to a customer service agent. At the same time, I waited in an impossibly long line to talk to the one or two agents helping rebook the entire flight (while another agent walked around telling us that there were no more flights until Thursday or Friday. To her credit, she did try to save anyone wanting a refund from standing in the line.) When I finally managed to get through to the agent on the phone (having gone only a few feet in the line) she provided me with two options - rebook on Wednesday, 16 March or get a refund. Instead I requested to look at surrounding airports, and she was able to book us out of Ft. Lauderdale on Monday, 14 March...for a change fee of double the original flight cost IN ADDITION to the full amount already paid for the original flight! Since we couldn't wait until Wed to get home for work/school, we bit the bullet and paid the extra... Which meant two more nights of hotel, renting another car to get to Ft. Lauderdale, food expenses, etc. Monday arrived and our 4:30 PM flight was delayed with no explanation... then delayed again, and again, and AGAIN. Finally, around 8:30 PM, Frontier cancelled the flight without explanation. When I finally got through to an agent on the phone (another 45 min including being cut off once), I was offered another rebooking even later in the week or a refund for that night's flight. I then had to fight to get a refund for the first flight! No offer for a hotel voucher (even though we had to stay yet ANOTHER night in Florida because of Frontier!), no food voucher, no transportation voucher. The total of three extra hotel nights, car rental to get to Ft. Lauderdale - both now jacked up because almost nothing was available - plus extra food expenses, gas, etc. for three days was far beyond our original budget. And of course, most on our flight assuredly suffered the same experience! We finally changed airlines and got home today (Tuesday, 14 March) via Delta. If our woes can help anyone, PLEASE, for your own sake, spend the extra money and take a carrier other than Frontier! They've lost my business forever.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
12125,I Pledge Allegiance to Someone Else,"Sorry, but we will never fly this airline again. If you don't mind wasting hours at an airport, getting no updates except through an app, buying what should be a complimentary beverage, and don't mind an uncomfortable seating position, you might be an Allegiant flier. Our first flight was delayed a few hours about 2 weeks after we booked. Then, they delayed the flight once we were in the airport due to weather that moved in. Understandable. It was at least a 30 minute wait for the luggage to make it to the baggage claim area, and we landed around 11 pm. 7 days later, we arrived around 11:20 to a line at the ticket counter that took over an hour to navigate. Two employees at the ticket counter- finally someone brought in more workers to help take luggage. Another employee asked people which flight they were on so passengers on the 1:30 wouldn't miss it. Our flight was 2:30. A rain storm blew in roughly 10 minutes before our flight was to board. Our 3 hour would-be airport wait turned into 7. Other airlines were making announcements, but not Allegiant. I had to look at the app to see the multiple delays. The board on the gate, and on the flight information screen never changed from ""On Time 2:36"" the entire day. You get no complimentary drink but you can buy one. You also can't lean back your seat. We'll save longer and pay more to fly ANYONE else, drive, or take a bus rather than board another Allegiant flight. We did arrive safely both times, so we are grateful for that fact.",Allegiant,trip_advisor,['Responsiveness']
12126,Most worthless airline I've ever experienced,"Completely worthless as a means of transportation, canceled both flights in my round trip flight and provided no feasible alternatives (offered a departing flight 5 days later the same day as my return flight). Then after rebooking with another airline my return flight was also canceled, forcing me to also rebook with another airline. So if you enjoy sitting in airports with no prospect of reaching your destination, then this is the airline for you! If you actually want to get where you are going, book with another airline and save yourself the interim step of booking frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
12127,"United Airlines, the epitome of inefficiency ","Horrible experience with United. First trip from Tampa to NY was delayed for 5 hours. And the second trip from NY to Tenerife (Spain) was canceled. It took me 3 days to be able to leave the country, it was a nightmare.",United,trip_advisor,['Reliability']
12128,No frills,No frills airline. The airport was not what I expected. Small and one flight in and 1 flight out. Not really comfortable seats at all and no leg room. Also soda and water was not complimentary.,Allegiant,trip_advisor,['Tangibles']
12129,Great Staff,The flight attendants went above and beyond to help us out and provide a fun experience for the kids in our party. We do not reserve our seats and when we checked in they had us split in to 2 different groups and the gate attendant was able to put us all together. Great staff that takes care of its customers.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
12130,Actually enjoyable air travel,"Pleasant employees, smooth trip, and arrived ahead of time....priceless! Delta has consistently provided convenient travel times and excellent customer service.",Delta,trip_advisor,['Responsiveness']
12131,Vuelo comodo,"Fueron dos vuelos de La Habana a San Salvador y San Salvador a la Ciudad de Panamá, cómodos aviones, bastantes nuevos, buena puntualidad y servicio, personal agradable y servicial.",Avianca,trip_advisor,['NA']
12132,No frills bargain,First time flying on Allegiant Airlines and I will be a return customer. Recent non-stop flight from Nashville to Syracuse was a good bargain. Make sure to book online and prepay your carry-on or checked bag fees in advance for larger savings. Carry a snack from home and purchase water or soda at the airport as this airline has no complimentary snack offer. You can purchase items in flight if you forget. Happy travels!,Allegiant,trip_advisor,['Tangibles']
12133,Need to be improve,"I flew back to Dubai last November 2020, everything on its flight was fine, although their service is a little bit down but still acceptable. Cabin also need to be more clean especially washroom and 1 things what make me disappointed there is no social distancing between seat on my flight. Not a good things in pandemic situation",Emirates,trip_advisor,['NA']
12134,Short Flight to California,Took a short trip to Disneyland in December. Flight was booked solid. Easy to board. Not so easy to get off of plane when we landed in Long Beach. No control what so ever. But it was a pleasant trip.,JetBlue,trip_advisor,['NA']
12135,Travelled to Dubai twice this year once from Glasgow and then from Edinburgh,An overnight flight where we paid extra money for twin seats it was not worth the extra money there was nothing different to other economy seats.,Emirates,trip_advisor,['Tangibles']
12136,More legroom,"As advertised, there is more legroom on their flights. It was a pleasant change from the normal sardine can experience of most US airlines. They offer free wifi and tv viewing which is also a bonus. For a discount airline they have a lot to offer. My only complaint is that we had to fly to Boston from Philadelphia to get to Tampa, Fl. With the layover, it added three hours to the day. A direct flight would have been nice.",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
12137,Long but overall tolerable flight to Rome after 2 hour delay,The 12-hour flight was tough for sure making arrival and the next day brutal. Service was good plane fine just a weather delay.,United,trip_advisor,['Responsiveness']
12138,Excellent,"Excellent, grreat staff, the flight attendants and the people at the airport. Flight was on time, very happy",Avianca,trip_advisor,['Assurance']
12139,Do not recommend,"My husband and I bought seat upgrades to be more comfortable and have more leg space when we decided to take a round trip to Miami from Denver. We were surprised when we got on the plane and got seated in basic economy, completely disregarding the extra 70 dollars we had paid for better seats. We were relieved to know that at least they got the seats correctly on the way back, but the worst part was that we overheard other passengers expressing concerns to the flight attendants, only to be disregarded and noticed the attendants rolling their eyes, making jokes after the passengers had walked away. They were completely unprofessional, disrespectful and immature. Never will we fly Spirit again.",SpiritAir,trip_advisor,['Assurance']
12140,No support from customer service. You have NO recourse.,"My husband and I bought a ticket at the ticket counter in Shreveport for a flight to Miami. I was quoted a price of $309 each and was ticketed to leave 1 hour later. When I returned home on July 27, I found it was charged an additional $275 each and when I contacted the airlines, they said I bought a ticket for July 23, cashed it in so I could travel on July 2. That absolutely did not happen as I stood at the counter and bought my ticket and left immediately there after. Further more, they said I bought the ticket online but I did not as I was standing at the ticket counter. They would not even consider my explanation and said, ""sorry but we have to charge you"". No more United flying by me. Also, ;passing the word to others.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12141,Treated Very Kindly,We had full flights from Medford to Denver and Denver to Houston and back again. I have trouble walking long distances so I noted that when buying my tickets on line. United had a wheelchair waiting for me at all my connecting flights. It was an awesome experience! I was treated very kindly and made it to all my connections without feeling like I was going to have a physical collapse getting there.,United,trip_advisor,['Assurance']
12142,Awful ,"Absolutely crap airline and Absolutely no cheap either I paid for luggage but didnt have one,just a handbag, they charged me $41 for carrying a jim hand bag, seats are very tiny and made of hard plasterboard, very bad experience. No more spirite airline for me",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
12143,Good Flight,"This is a basic no frills airline. Our flight left and arrived on time on the way down and on the way back.. the only drawback to booking this airline is their policy of charging for every thing you add such as checked luggage, seat assignment, preferred boarding and others. I wish they would charge one price to start with so you know how much you are paying right from the start.",Allegiant,trip_advisor,['Responsiveness']
12144,Terrible customer service,I had a terrible experience with this airlines. Terrible customer service and supervisor!!! Don’t fly with Frontier 👎👎👎👎👎,FrontierAirlines,trip_advisor,['Responsiveness']
12145,Short flights,"Allegiant is nice to fly on for a direct flight. Fares are rather inexpensive, there are a lot of extras though once you start booking your flight. They fly into smaller airports which is okay--not so hard to find your way around. Not impressed with some of the times they fly though-I don't enjoy having to get up at 4 am to get to the airport when I am going home.",Allegiant,trip_advisor,['Responsiveness']
12146,not wearing masks,I have never had one complaint about alligient until my son just flew by himself and the lady next to him was not wearing a mask. They should have moved him or reinforced their policy of mask wearing. We fly this trip a lot to our family up north and so so angry my child had to deal with this. I am flying out in a few days with my other son and rethinking my trip in this airline.,Allegiant,trip_advisor,['Responsiveness']
12147,Great way to ruin a grandfather’s memorial,"My daughter and hubby were coming for her grandfather’s memorial, but Frontier cancelled the flight last minute. Never consider the $50 bucks saved will be able to make this up to family. Never worth it. Frontier will never have our family as a customer!",FrontierAirlines,trip_advisor,['Responsiveness']
12148,WORST SERVICE I'VE EVER RECIEVED!!!!,"Up until now I've been really impressed by all the airlines I've previously used. The service was perfect especially on air Italia were you wouldn't need a flare to get the air hostess attention. I've never experienced such hostility in all my life, its like they want rid of you before you've even got on the flight. We waited three hours before getting a tiny little drink of coffee or water and even then they didn't apologise for the wait. Then when I thought our luck was going to change from then on it certainly did not. We didn't get one more drink or see any other air hostesses until we got our meal which was a further two and a half hours later. I am utterly disgusted and expected alot more from an airline of this calibre. I previously flew to Thailand with Etihad and that was the polar opposite they couldn't do more for you. I would hope somebody from Emirates would read these negative reviews to see were they are going wrong but I very much doubt it. If you are on the off chance reading this there were many, many people who were fuming at the service they recieved on this flight. I personally spoke to around ten and overheard alot more people saying this would be the last time they will be flying with Emirates. I must say I do not blame them in the slightest. SHOCKING AIRLINE!!!! NEVER TO BE USED AGAIN.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12149,Cancelled holiday,"Further to my previous review in mid-April regarding our cancelled flight and holiday, the full refund has just been received into our bank account. Thank you to Wafa (the agent I dealt with) and to Emirates for their assistance with this. I hope that we can one day we will be able to re-book our holiday.",Emirates,trip_advisor,['NA']
12150,Terrible,A flight that should have been 2 hours turned into a 12 hour ordeal with delay after delay and being shuffled from one gate to another. Communication was nonexistent except for the constant texting to my phone with additional delay times but always without any reasoning for the delays. Gate representative were rude and frustrating to deal with as the evening went on. Given travel bank credit that does not even cover the cost of the numerous meals paid for during this ordeal. Will be checking other airlines in the future before considering Jet Blue.,JetBlue,trip_advisor,['Responsiveness']
12151,Could improve on communications.,"This was my first time flying with this airline. My family and I flew from Quito to Baltra (Galapagos) and back. The flight was booked by the cruise line and we were with the entire group of passengers heading to the same cruise. Our cruise line representative did the check in for us and handled all the luggages, so we did not have to wait in line. That was very nice. Boarding was smooth. Plane was clean and looked fairly new. Service was pretty good. Food was average plane food but at least they feed you! The plane going to Baltra left on time but we had to make a scheduled stop in Guayaquil. We were initially told to stay on the plane but after we landed in Guayaquil and the expected passengers deplaned, we were suddenly told we ALL had to get off the plane. There was no real announcement and no explanation. We only realized we had to get off when the crew started to get off! After we all deplaned, we didn't know where we were supposed to go and what was supposed to happen. It took a while before someone from the airport came and told us that we had to change planes! No explanation was given as to why we had to change planes or where we had to go. After a period of confusion, we figured it out and with more delays, we got on a new plane and arrived in Baltra several hours late. That was unfortunate, as it cut 2 hours or so off our planned Galapagos land excursion that day (which was significant when you consider you only had 4 hours on the particular island that day and the ship was not going back to that island again for another week!) Overall, I think this airline is fairly good and their planes certainly looked fairly new and clean.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
12152,Frontier Airlines denver,"I have traveling many times, Frontier Airlines Denver. customer care phone number Frontier Airlines 800-341-0542 Toll free phone number",FrontierAirlines,trip_advisor,['NA']
12153,Mejor de lo esperado,"Me sorprendió gratamente está aerolínea por distintos motivos, como por ejemplo: más espacio entre asientos que la mayoría de las demás aerolíneas. El espacio es adecuado para quedar cómodo. Cuenta con muy buen sistema de entretencion a bordo. Servicio de alimentación y bebidas también es bastante bueno. Personal bastante amable y solicitó.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12154,Do not fly with Emirates - Ruined Birthday,"Let me start off by saying you’re the worst airline I have ever flown with in my entire life and the fact I have flown with many different airlines across the world, you happen to be the one I will never fly with again. So where did it all go wrong.. Firstly I booked a last minute flight to Dubai with you which was a very good price for the two of us, when I logged in I wanted to select my seats and check in however it stated I had to do this on arrival at check in, I found this rather odd as I personally work for an airline and that’s not how we go about doing things. I spoke to one of your chat advisors online to try to understand why this was not possible, I did ask if the flight was oversold as that could be why however my question was completely blanked and I was told to turn up at the airport the next day so I did just that. On the 17th August the next day I received an email from Emirates (included below) stating that the flight was delayed to exactly 23:59 which was just about two hours more than usual, loved how the sorry was in a smaller size print and not the same (bear that in mind as that’s the only apology I ever got). When we were picked up we drove to Terminal Three at London Heathrow, along the way I was checking the flight time since it had changed a few hours ago, to my surprise the flight now showed as delayed by 12 hours and 45 minutes which I just couldn’t believe so I called your Headquarters on the way to Heathrow which took 13 minutes who told me the flight had been cancelled and that there was nothing they could do over the phone….. Helpful customer service …. I was told to proceed to the airport to speak to the Check In staff who will be able to advise me of my options, this was not brilliant as my Father who was driving us had to park up in short stay which has cost him £12 to make sure my Mother and I were going to get on a flight safely as after all you were doing nothing to help. This is where it got worse, we arrived at Check In to find so many queues (obviously when an Airbus A380 - 800 is cancelled you’d think you’d get more staff and pay overtime). We waited in the line for 30 minutes until another member of staff said “Anyone on the delayed Emirates flight EK006 please come to me” So we moved out of our place in the queue and was answered by this rude staff member that said “would you like a hotel stay for tonight” and we said we would rather get on a plane tonight but that wasn’t an option and he wasn’t listening to anything we were saying to him so much so he decided to ignore us and told us he can only help with booking a hotel for the night. We politely reminded him that he asked anyone on that flight to come to him but he denied knowledge of that and told us to queue again. Absolutely ridiculous and no apology either…. We thought if we stood any chance getting on another plane (there was another Emirates Flight at 20:50 which was showing as available online). So we proceeded to the Business Class Check In who were sitting there doing nothing when there were lots of customers upset, confused and angry. When we got to the man at Check in he said there’s nothing that he can do and that there are no flights available to re - book us on and also told us the flight was overbooked anyway, opps shouldn’t have said that... I showed the check in agent my phone and the bookable flight, he came back and explained it may be possible but I need to line up again with ticket changes, another hour passes and we finally get to the ticketing desk who explain that wasn’t an option and I don’t know why you were told this and that the hotel overnight was our only option, we really didn’t want to take this as we are only in Dubai for 3 days so to shorten it to two days because of the arrival of the flight was really upsetting. After speaking with the only manager on duty, she really didn’t know what was going on and where the flight was or what was happening which just made everything more stressful. Eventually we just decided to take the coach as no one at Emirates Headquarters, management or ground staff were prepared to do what's right by the customer. When we got to the Coach stand, there was only one coach at the time and they arrived every 15 minutes so we were standing there for 45 minutes waiting to get to the hotel. The next day on the 18th August was even worse, on the letter given by the Emirates ground staff (no apology either and attached below) it said the coach will be there at 07:30 to pick us up and take us to the airport, we got outside early at 07:20 to see a half full coach if that and the driver saying there’s no more room for luggage and drove off leaving us stranded until the next bus at around 07:45 - 07:50 and by then quite a few passengers affected were waiting to board. All worried we wouldn’t make the flight, a few didn’t get on so I prayed that they made that flight due to the neglect you’ve shown. When we arrived at Check in the queues were massive so much so there was a separate line for Economy to check in which took 50 minutes to get through all while the Business and first class staff could be assisting and getting people to check in rather than just sitting there. We were so scared we would never make the flight because of this. Finally got through security and monitored the boards constantly as we had about 5 minutes before the gate would show…… 15 minutes later the board never showed and we were getting worried, so were other passengers that had no idea what was going on, we decided to turn up to the Airline Service Desks inside the terminal and surprise surprise no one was at the Emirates Desk, we all got so fed up we proceeded to the Emirates Business / First class lounge where there was only one representative using her mobile phone in front of us all to find where you’ve decided to park the aircraft.. The most recent event is that your UK complaints manager has threatened me, I hope to hear from you shortly and hopefully I finally get an apology..",Emirates,trip_advisor,['Responsiveness']
12155,Wouldn’t recommend,Horrible service. The line for security was insane. It wrapped around the whole lobby area. So many people were late to their flights. There are hardly any direction and the workers just yelled at everyone the whole time. I totally understand they have to deal with a lot but it was really bad. The worst part was the actual security when they have no signs on what to do or what you need out of your bag and just yelled in my face multiple times. The manager even came out and yelled in such a degrading way at the workers. I did not enjoy my experience whatsoever and I would not recommend.,United,trip_advisor,['Responsiveness']
12156,Cancelled 10 hours before flight,We had a trip planned to Aruba for sixth months. At 5:43pm the night before our 5:40am flight they canceled on us. After review of other emails just 30 minutes before canceling on us they sent an email asking if our flight plans were flexible and would we be willing to change them. Luckily we found another flight with Southwest Airlines but it cost a lot more. When we got to the airport we saw that the Spirit Airlines flight we were on was not canceled at all. They just bumped us. Despite how long we had our flight booked. They are not reliable. Especially for an international flight. Stay away!!,SpiritAir,trip_advisor,['Reliability']
12157,Flight was on time,Flight itself was good but the in flight service was spotty and there were so weather issues that prevented service.,Delta,trip_advisor,['Responsiveness']
12158,Love Southwest Airlines!!!,"Southwest is the ONLY way I fly! Great prices, great all around customer service!!! Looking forward to my next flight!",SouthWest,trip_advisor,['Responsiveness']
12159,They helped me resolve an issue that wasn't their fault,"Leaving Havana, Cuba, one of my bags was held by Cuban Customs. JetBlue was wonderful to work with in getting this resolved. It was NOT their fault that my bag was held, but they worked with me for the 3 weeks it took to get the documentation and everything that customs required. The JetBlue folks at the HAV airport worked with my travel company, took the paperwork to Customs, and were there to advocate for me when the bag was inspected. I believe it was due to their advocacy tht I got everything released and sent on home! The communication and caring were exceptional--much better than I would have anticipated. The flights were all good, too, but this bag incident was handled perfectly by all JetBlue personnel involved. This was my first time flying JetBlue, but I will fly them again after this outstanding service.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
12160,Terrible Experience!  Run away!,"Worst experience of my life. I hadn’t seen my family in 4 months and I had the weekend to go home before going back to work. I was 40 minutes early instead of 45 minutes. I had already done everything online and only had a carry on, but because I didn’t push the little check In button they wouldn’t let me on the plane (which was delayed another hour btw. They could have easily got me on the plane). I was upset so, instead of practicing good customer service, they called the cops on me. The police officer was the only person who showed any compassion. I guess when he saw a grown man weeping he didn’t think I was the airport monster. The officer helped me get another flight- which Spirit charged me an additional $100 for! I should’ve gotten a refund not been charged more. Couldn’t recommend this airline less.",SpiritAir,trip_advisor,"['Assurance', 'Empathy']"
12161,I like flying Delta -,"The flight was great. Though I flew economy the seats were good. I didn't feel wedged in which is always a great thing. The flight from Minneapolis to Austin is short, only a little over 2 hours. You can watch a movie if you buy or bring your own ear buds. The flight attendants are courteous. Delta provides a free small snack too. Delta has become my airline of choice.",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
12162,Good flight.,I had a good flight. Cost was very competitive. Ride was smooth. Attendants were polite and helpful. Will fly with them again.,Allegiant,trip_advisor,['NA']
12163,Two cities...two flights cancelled!,"After booking 2 months in advance, we got notified this morning that our flight from CVG was cancelled. After calling and waiting on hold for 17 minutes we rebooked a flight for the same day leaving from Indy After driving 3 hours we arrived at ind only to get a text that the new flight was also cancelled. No explanation, no bad weather anywhere..... Since my vacation day was already burned and we would lose money by not checking in same day, we ended up buying tickets on Southwest. Cost $900 one way. Allegiant claims they will refund only $200 of our fare and will honor the return trip. I only hope we make it home. And that I can cancel​ the tickets I bought for next month! Since there was no excuse for either cancellation, I really believe that they owe us more compensation, and will pursue this when we return home",Allegiant,trip_advisor,['Reliability']
12164,First Time to Fly JetBlue,"Recently flew round trip out of country. I was hesitant to fly this airline I guess based on reviews back years ago. Started out very rocky, HORRIBLE airport, flight delayed by hours, so not happy!!! OMG, once we boarded, the leg room was heaven. Comfortable seats, delightful staff/attendants. Long comfortable flight. I recommend solely based on leg room and flight attendants! Now, flying home from other country was another story. Rude employees at airport. Board plane and thankful for exact attendants we had 8 days earlier. What are the odds? Overall, fun, comfortable flying!",JetBlue,trip_advisor,['Responsiveness']
12165,What are you waiting for!   Jetblue mint was amazing!  Truly a wonderful surprise,The individual pod was just as amazing as any international flight. I travel a lot to NYC and Boston ... and I always fly American first class (which I am STILL an American fan!) but was completely blown away by JetBlue Mint! Food was great - staff was amazing and not fake! I know it seems crazy to pay for First Class to most ... but I truly live by ... what are you waiting for? It really wasn't that much more expensive! I have an entire pod to myself ... you can book a 2 x 2 seat also if you want ... treat yourself and try JetBlue Mint ... BTW spoiler alert the HOPPER gift bag is great!! and the blanket is one of the best too,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
12166,My Go to,"I always try to fly JetBlue. They are cheaper than other airlines and usually a good flight experience. Now with that said, they are not the most timely. Although they will try to make it up to their passengers. I have gotten free seat upgrades as well as credits.",JetBlue,trip_advisor,['Responsiveness']
12167,Horrible bad trash,"Don’t use this airline unless you want absolute hell, the flight was horrible, the delays where horrible, scheduling was horrible.",FrontierAirlines,trip_advisor,['Responsiveness']
12168,Great Experience,Enjoyed our flight excellent service staff could not do enough for our comfort food was good plenty of drinks plenty of films to choose from really great experience first time flying with Emirates,Emirates,trip_advisor,['Assurance']
12169,Great price,For the money it was a good deal. I would not want a 5 hour flight but it was ok for a 2 hour one. The seats did not recline and the headrest was not in the correct position for me. The staff were all friendly and helpful and the flights were very close to on time. It was much less expensive than flying from Ottawa. We did not buy any snacks so can't comment on them. There was no in-flight entertainment,Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
12170,HORRIBLE SCAMMING COMPANY,The most horrible company! They scammed me out of my money after I had to cancel a flight due to covid. They wouldn’t give me my credit to use and told me I “didn’t show up for my flight” when I have phone records to prove I cancelled the flight and also had a receipt for the cancelled flight.,AirCanada,trip_advisor,['Responsiveness']
12171,WORST AIRLINE AWARD,Not impressed with this airline at all. They won't seek other airlines if your flight is canceled. Not enough connecting flights. Canceled flights most likely will put your trip back 24 hours. They give vouchers of a hundred dollars that can only be used on Frontier. No hotel accommodations if your flight is canceled. Just a poor experience all around. I don't know why the FAA let's this airline exist. Pay for bags. Pay for beverages on the plane. I am receiving my Ph.D. but might not make it. The United States needs to fix Travel on airlines.,FrontierAirlines,trip_advisor,['Responsiveness']
12172,Amazing! Cartagena is explendid!,Best travel decision I made this year. Cartagena is very beuatiful. People are very friendy and kind. I felt very safe all the time.,SpiritAir,trip_advisor,['Assurance']
12173,Worst airline in the US,"This airline goes above and beyond the standard airline grievances and really goes out of their way to make you feel as terrible and stressed as humanly possible while travelling. From terrible seats, no charging ports, expensive food, delayed flights, and a complete refusal to take accountability for major property damage, this airline truly is the airline version of greyhound busses. Save your time, sanity, and integrity of your luggage, and never fly spirit airlines.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12174,I will never fly with Allegiant again!,"Our flight with Allegiant ended in disaster and the worst customer service I have ever experienced! When arriving in Grand Rapids, we didn't receive a checked infant car seat! When trying to talk to an agent, she first didn't admit that the car seat was left in St Pete but just wanted me to write down my phone number. She said she would call when it was located. Of course without the car seat and with two crying kids we couldn't leave the airport. (eventually we ended up leaving with an 18 month old on Mom's lap) The next day when the car seat came in, they told us they don't have a courier service so we needed to come back to the airport to pick it up. After leaving a complaint with the Baggage Service automated call line, which said it would respond in 48 hours, we never even received a follow up call. Extremely uncaring customer service resulting in frustration and driving home without a car seat.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
12175,Dishonest airline and team.,"Flight cancelled after four 2-hour delays over planned maintenance. They knew about it before-hand and could have cancelled the flight right away when they noticed the problem. Afterwards, unbelievably unhelpful team to ease the relocation of the passengers in new flights. And the fact that other United flights had been cancelled as well with only 3 customer service agents to deal with each one of the passengers, spending ~20 minutes per customer, only made things worse. As it is not an EU airline, EU compensation regulations don't apply, so the only compensation you get is a $10 meal voucher to spend at the airport, which might only get you a coffee and a bottle of water. Certainly one to avoid.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12176,"Flight and Service Good, Departure time 2 AM hard.","Flight was smooth, service good, but departure time at 2 in the morning was tough. Guess the departure time had a lot to do with the affordability!",Emirates,trip_advisor,['NA']
12177,My Experience,"I was concerned about booking with Spirit airlines after reading all the negative reviews. However, I can’t really complain. Both my flights were on time, all staff was polite, and the plane was clean. Worst part of my flights were the airplane seats that were a little uncomfortable. I suggest you do your research and find out whats all included in your flight before booking as almost everything costs extra (carryon, checked bag, inflight snacks, etc.,). This should not be a surprise the day of your flight. I will definitely be using them again.",SpiritAir,trip_advisor,['Tangibles']
12178,"Connections cancelled, poor onboard service, sound and video not working.","I see I have to select what sort of trip below. It wasn't business, but it certainly didn't feel leisurely. Arrive in Toronto in the late evening only to be told we had been kicked off our connecting flight and to just figure out accommodation for the night.",AirCanada,trip_advisor,['Responsiveness']
12179,Great flight,"Smooth check in, smooth ride, comfortable. I had heard horror stories but it was probably the best economy flight I ever had. Definitely booking again.",AirCanada,trip_advisor,['Responsiveness']
12180,Very uncomfortable flight,"Although the customer service was very good on board; the hard seats, tight rows and terrible food made for a very long and uncomfortable flight!! Also, the sound quality for the in-flight entertainment was very poor!!",United,trip_advisor,['Tangibles']
12181,"Discreta, ma con alcuni gravi difetti (Avianca Brasil)","Avianca Brasil: Devo dire che il servizio di bordo e gli aerei sono di buon livello (sandwich caldo, cosa che ormai nessuno serve più!!). Molto buono l’intrattenimento con schermi individuali negli A320 e A320neo. I problemi principali sono per i servizi a terra: molto complicato capire come e dove comprare il bagaglio in stiva, prezziario molto confuso, sito con pochissime informazioni. Web check-in in app non funzionante correttamente e impossibilità di comprare un posto nelle prime file. Eccesso di bagaglio carissimo (fate attenzione!)",Avianca,trip_advisor,['Responsiveness']
12182,"It was a great flight, seats were good, but I had the ones that offer more leg room.","It was a great flight. Left on time and landed on time or a little before, seats were good, but I had the ones that offer more leg room. They offer a lot of movies, music, and WiFi for free. This airline is offering very good cost/benefits tickets.",JetBlue,trip_advisor,['Responsiveness']
12183,FCC PLEASE SHUT THEM DOWN,HORRIBLE. RUDE. RIDICULOUS. Lack of humanity. Changes flights on a whim and if you miss them due to their 4am emails they do not help you at all. They ruin days and lives. I hope them and their children suffer the same service they give.,SpiritAir,trip_advisor,"['Responsiveness', 'Empathy']"
12184,Terrible Customer Service,"Worst Possible Customer Service. Issues boarding, and the employee yelled at customers attempting to board. Questioned a persons disability while trying to preboard. Never had a problem with United before but not sure how likely I am to fly with them again even with miles accumulated",United,trip_advisor,"['Responsiveness', 'Assurance']"
12185,Anyone have a voucher..?,Doesn't hurt to give it shot. 😅 I'm short 480 points to getting a flight with points. I know I can buy more points or just pay for my flight... but just wanted to ask if someone probably has an unused voucher that wouldn't mind going to use 😇 haha. Thank you 🖤,Spirit,reddit,['Responsiveness']
12186,"Cheap Airlines with no-frills, and no fuss.",A simple basic airline. It always amuses me that they add a cost for the seat ($9.00) - I mean - what the alternative? We stand up and hold onto straps like a bus or a train?,Allegiant,trip_advisor,['Tangibles']
12187,Worst Airline I have ever Flown,"So We arrived at the airport early in the morning 7:00 AM that's the only good part we arrived safely. It all went down hill from there. Next Spirit shifted Gates, so begin running, then Spirit Shifted our arrival time by several hours. We missed the event we were flying out. Use these guys if you want to be late on purpose! We will never use them again!",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
12188,Good flight - nice airline,First time flying with Jet Blue. Found it to be a great experience. Plenty of legroom in standard economy with no need to purchase the upgrade. Luggage allowance was generous. Flights were on-time. Service was great.,JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
12189,Delta Airline to NYC,"Outstanding non-stop flight on Delta. No hassle and excellent service! It was Avery smooth flight and on time,",Delta,trip_advisor,['Assurance']
12190,"Great booking, Tampa crew, Flight? Eh, basically got ignored.","I made a reservation for a next day flight and the website was great, smooth booking, check-in at Tampa went FAST! (I always get to the airport at least 2 hours before a domestic flight. Just take a good book and you'll be glad you did). TSA was a breeze since I was so early. I had a back spasm and asked a Southwest employee if I could sit in a wheelchair for a moment as it was the closest seat available. Next thing I knew a wonderfully patient and polite gentleman took me through TSA and all the way to the gate! There was a lovely woman, I'm so sorry I cannot remember her name, who volunteered to take me to the food area if I needed assistance and then returned nearer flight time to see if she could be of further assistance. What fabulous service! The flight itself was smooth but as has happened of late while flying, flight attendants basically ignore most of the economy class passengers other than asking us (and not even that politely) if we want something to drink. When I asked a F. A. a question she seemed perturbed that I was interrupting her personal conversation (which we could hear {every word of a conversation that should have been 100% private by the way} from my near the back row seat.",SouthWest,trip_advisor,['Responsiveness']
12191,DON'T DO IT! I Implore you to resist their low-cost charms! THE WORST!,"DON'T DO IT! You're going to be tempted because they are cheap, but I IMPLORE you to resist their low-cost charms. Their ""customer service"" representatives are well trained in avoidance and ambivalence, and they simply DO NOT CARE. Today marks the second cancelled flight that I've booked with Spirit only to have them cancelled at the last minute. The vouchers given for the first cancelled flight were for $50.00 however you can only use them on the actual cost of a flight which equates to about $4.00, literally. Fast forward to having to book at full price on a competing airline and the bruises just keep getting punched. Spirit is the bare bottom of airlines, they know it and REVEL in it. It doesn't get any lower. Rent a donkey, hop a train, borrow a scooter, hitchhike in the back of a sketchy pick up before you spend a cent with these con artists.",SpiritAir,trip_advisor,['Responsiveness']
12192,Dolor de cabeza de principio a fin (aún no termina),Pésimo servicio de atención al cliente en los counters de la terminal 4 (Madrid-Barajas) y aún peor la atención telefónica. Tiempos de espera desesperantes y no resuelven el problema. La página web da error en repetidas ocasiones,Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
12193,Mr.,"The worst company ever, coming from someone from a third world country. That company is nothing but trouble.",SpiritAir,trip_advisor,['Assurance']
12194,excellent service,Needed extra help getting from flight to flight. Delta made sure that a wheelchair was available and that an attendant got me to each flight. Made traveling at large airports much easier,Delta,trip_advisor,['Empathy']
12195,Dream flight on dreamliner,I flew on the Dreamliner service which is such a smooth flight. The seats were comfortable even in economy class. Service was great - they were offering water etc throughout the flight. Entertainment system was great - plenty of choice. The cabin lights are different to other flights and it really does seem to have a calming effect.,AirCanada,trip_advisor,"['Assurance', 'Tangibles']"
12196,Excelente atencion. Puntualidad,Muy buen vuelo. atencion cordial. me sorprendio la puntualidad en los horarios de salida y llegada. En tierra muy amables y con muy buena atencion e informacion. En vuelo muy amables. Muy grato viajar por esta aerolinea.,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12197,Never ever on time.  Ever.   Never.  ,I fly a lot. I have never flown to or from Montreal or Toronto in Air Canada and had my flight on time. It is simply a horrible airline that has zero concern for customers. I detest Air Canada with everything I have. It is 100% undependable.,AirCanada,trip_advisor,['Reliability']
12198,Always the best deals on local flights,"Southwest just about always has the best deals and they include luggage, so you just cannot beat flying with them.",SouthWest,trip_advisor,['NA']
12199,Hideous custorm service and worse aircraft maintanence,"We arrived 2 hours prior to flight time as prescribed in their printed materials, at about noon. We should have known it was a bad day for this airline as they had already had another flight delayed twice with mechanical problems. At about our boarding time, 2:00 PM, with our aircraft and crew in place, here comes 100 plus passengers that were waiting since 6 AM for their flight and they took our aircraft and crew and left. They announced our replacement plane and crew would be there in awhile, no one knew how long a wait it would be. After two failed attempts to get a plane in the air after boarding and deplaning us twice, they cancelled at 7 PM. This airline during the entire 7 hours we sat there never offered to get any of the wheel chair bound passengers so much as a glass of water, that is unforgivable. Do not bother with this shame of an airline.",Allegiant,trip_advisor,['Reliability']
12200,Vacation to San Juan,"We were delayed on the tarmac for 2 hours. Not the best way to start a vacation. They crew did everything that they could to keep us up to date on the status of the repairs. The pilot stepped on the gas and made up a little time. We could not check in early, so it really did not matter. They did not have the food that we wanted on the way down, and the TV reception was not working on the way back. The movie we wanted to see was in Spanish....",JetBlue,trip_advisor,['Responsiveness']
12201,Bad customer service at Dubai,"Flight delayed for 10 hours and went to Dubai Emirates Economy lounge, the customer service guy “Durmit Singh” was so rude and sounds so threatening I felt like they are not welcoming us to Dubai. He was shouting me for no reason and none of there colleague bother to care. He said: ‘This is not your home country, this is Dubai and your complain doesn’t matter here.’",Emirates,trip_advisor,['Responsiveness']
12202,Every flight was delayed,"I’ve taken about 4 planes throughout my trip in the months of June/July and every single flight by Air Canada was delayed by a couple of hours (at least). If you really have to get somewhere do not rely on this company to get you there at the promised time. After my 9 hour flight turned into an 11 hour experience, they delayed my final plane too. I am beyond with this whole trip, I do not recommend.",AirCanada,trip_advisor,['Reliability']
12203,Amazing space on the plane,URL: URL Thumbnail: URL Images: 	 URL,Delta,reddit,['NA']
12204,Night mare,"Night mare at Manchester airport last night refused at check in as PCR was 9 hours over the new rule as it’s now 48 hours for test WAS TOLD THAT IT CHANGED ON THE 31DEC FROM 72 HOURS NOT TOLD !! We are both retired ,wife in tears can not tell you what I said. So out of pocket PCR £138 fast track £ 10 booked seats £64 taxis there and Back home £60 . Emirates sent me an email today 21/1/22 telling passengers of the rule change. OK they booked us on a flight for Saturday so have to go through it all again",Emirates,trip_advisor,['Responsiveness']
12205,Southwest,"I have been flying with Southwest since 1990. I can safely say this is no longer the best airline for short flights , price or customer service . It is , hands down, the worst carry out there . It is a ""low cost carrier"" that charges the same rate, often more than other airlines and then provides subpar service and ridiculous routes . The ground and flight staff are snarky , uninformed and could care less about providing customer service . My most recent experience, flying from PDX to RNO is the final straw for me. My flight was cancelled sometime on 12/31 . I was not informed until I reached the airport early 1/1 . I was then only given two options both of which required an hour more of airtime and a 4.5 hour layover in Phoenix. I went from an A 21 boarding pass to C22 for both legs of the flight. The ground agent claimed the flight was cancelled the night before due to weather in Las Vegas . I wasn't notified because legally they can contact me via text after a certain hour ( sounds far fetched ). Had I been notified when they cancelled the flight the night before I could have cancelled by reservation had I and flown with Alaska Air ( superior airline by far) . Instead I got to spend 8 hours traveling from PDX to RNO ( a 1.5 hour direct flight) . I spoke to another agent at the gate about the cancellation and she claimed it was mechanical reason ( SW favorite go to excuse for delays) . So which is it? My guess... Southwest's objective is always to reroute customers to meet their needs and bottomline and then pass the expense and inconvenience on to their customers rather than doing their best to honor flights and ease the inconvenience of their paying customers. Just to top off my experience.. one agent qualified her excuses to me with the statement that ""after all SW is low cost carrier"" as if that is a good reason to totally inconvenience passengers. News flash to SW.. You are no longer less expensive than other short route carriers and you have lost my loyalty. SW is coasting on a reputation from when they had inexpensive flights, more direct flights and an energetic, competent staff. They no longer shine in any category and people will eventually catch on. Here is to 2020 free from any SW flights and headaches .",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12206,Great flight,"Although like all airlines you pay for food but some items are free. The staff are professional , and trained unlike some pink airlines. I will fly from here every time I fly US domestic if possible. The check in is great quick efficient and very courteous. If help is needed they will gladly direct you with a smile",Allegiant,trip_advisor,['Assurance']
12207,JetBlue Experience,"Have used JetBlue in the past with no problem. We were worried about our layover but it went smoothly. Checked one bag on our way back and it made it home with no dents or scratches. More legroom than I expected, and they were accommodating to my father (who is wheelchair bound). Selection of soda/juice is complimentary, along with a couple cracks. Remember to bring your own headphones for in-flight entertainment.",JetBlue,trip_advisor,"['Responsiveness', 'Tangibles', 'Assurance']"
12208,Better than most...,"I do a fair amount of traveling and have so for many years. Thirty-plus years ago commercial airline flying was quite different in many ways, mostly for the better. Currently, U.S. commercial airlines rank poorly compared to many foreign airlines regarding comfort, service, etc. Of our domestic commercial airlines, I think Delta is among the better and that is what I hear from other frequent business travelers. If you’re fortunate enough not to get stuck on one of Delta’s outdated MD-88s, you may even enjoy a fairly decent flying experience.",Delta,trip_advisor,['NA']
12209,Horrible and unprofessional,"Nothing was done well from my entire Delta experience. It was a horrible experience and I will never fly Delta again. It was so bad that I will also make sure to tell everyone I know to never fly Delta as well. It started before my vacation when I was informed by 2 different Delta employees about using ecredit from a canceled ticket to purchase a new one, then when it was time to pay, I was told I cannot use it and was forced to pay over $900 for a new ticket and not use the ecredit. Then when my family and I left for our trip, my son and his wife were bumped to a flight on the following day by a very rude flight attendant in Atlanta for our connecting flight, separating my family and forcing me to pay for a hotel in Atlanta since they got stranded in Atlanta overnight by Delta. Furthermore, making me lose over $600 for a tour we had scheduled in the morning that they were unable to get to since they were stuck in Atlanta. Plus, I requested wheelchair assistance due to limited mobility and for most of the trip I was unable to get it, even though there were other passengers that had wheelchairs waiting for them at the gates. Then when we were on our way back, I was unable to check in my son and his wife from the app because they were taken off my itinerary since they were bumped to a different flight on the way there. I was given NO notification of this and was then forced to call and wait an hour on hold on the last day of my vacation to find out what happened to my son and his wife’s tickets. To make matters worse, I was separated from my 5 kids on the flight with them sitting all over the plane, increasing my daughter's flight anxiety. It is horrible that Delta separates families on flights and the entire experience was unprofessional and very uncomfortable. We were treated like second class citizens even though I paid a lot of money for 7 tickets.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12210,Once again worst experience traveling,"I decided to give air canada another try since my last experience flying with them was horrid. Once again, proved to be the worst airline I’ve ever flew with. I was appalled that they gave at least 7 seats away and closed the doors on those people saying they can’t go.. not because of their airline delaying their flight to make it harder to reach their transfer but because their seats were given away... I made it a couple seconds before them and I was told that I couldn’t board the plane even though the woman cleared me? If that isn’t awful enough.. they lost our baggage saying it was on a different plane.. and then waited two hours before we found out it won’t be there for another few hours... all in all, I will never ever fly air canada again nor would I recommend it as well.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance']"
12211,Comfortable flight and good service,"Although I have travelled in different airlines on several occasions, the Emirates flight is my favourite. As soon as you get the ticket, you can select your seat and check-in online 48 hours before the flight. While boarding the flight you are called in the order of your allotted zone, so there is no rush. After take-off the first thing you are given is the menu card and then you are served drinks followed by the food while you enjoy watching a movie of your choice. I find the aisle seat comfortable as it allows you to go around the cabin for a walk, if need be. I also love the way they pamper the kids on board by giving them soft toys and special meals to cater to their needs. The only thing that I really missed on my last flight was a vegetarian meal ! When I asked for vegetarian meal, I was told by the air hostess that I should have pre-booked it online. Anyway, since I am comfortable with both veg and non-veg, I ended up with a non-vegetarian meal instead! Thank you Emirates for making the flight so comfortable!",Emirates,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
12212,Great flight,"Awesome flight, good in early, very organized and clean. Staff was awesome, seats were comfortable and not too bad on leg room.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12213,Charged for a reservation I had cancelled,I cancelled a reservation 2 hours after making it (website says you have 24 hours to cancel at no charge) and here it is today on my Visa Statement.,Allegiant,trip_advisor,['Responsiveness']
12214,Flying to Calgary,Great flight. On time. The only downside is they get very strict with the size of carry -ons. I've traveled with the same bag for years with them. Sometines it is acceptable. Other times I have to persuade them it's acceptable size. I carry a tape measure.,AirCanada,trip_advisor,['Responsiveness']
12215,DO NOT FLY WITH AVIANCA,this service was 24 hours delayed. Legally any airline should refund you 500 pounds when they create this problem. I filled in all of their paperwork and have been emailing them for months and kept on hold on customer service lines (that you have to pay for). They never paid me despite saying they would. They have TERRIBLE CUSTOMER SERVICE and are a con.,Avianca,trip_advisor,['Responsiveness']
12216,.,No flight I've ever taken on JetBlue has ever boarded on time. This last one we boarded over an hour late and switched gates 3 times. Their employees can also be very unprofessional.,JetBlue,trip_advisor,['Responsiveness']
12217,awesome service,The service was excellent. There were friendly smiles all around. There was expert service and I will definately recommend them for the future,Delta,trip_advisor,['Assurance']
12218,Cancun for the week,"Used our points, and companion status, to take another trip to Cancun. Arriving on a Sunday morning meant LONG customs lines, I think it took us an hour. The flight though was great! Coming home we had a mechanical delay that meant an hour at the gate waiting for maintenance to come check out the problem. The flight attendants were great, and Southwest even offered one of us a voucher for a flight at another date. It seemed a little odd that we both didn't get the offer, but it's all good. We love Southwest.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
12219,Don't fly Frontier,"Another couple and my husband and myself got tickets on a 9:30pm flight to Las Vegas 4/13/22. The wife of the couple purchased tickets for everyone for convenience. The day of the flight she was notified that the flight time had changed to 15 minutes earlier. She was also sent a reminder to pay for our checked bags, which she did. We arrived at the airport at approximately 8:00pm. No one was at the Frontier counter. Several other parties were waiting. We eventually found out through other airport personnel that the flight had been cancelled without notifying us. We had many plans scheduled in Las Vegas, including the renewal of wedding vows for our friends. We could not get hold of Frontier for a long time and couldn't rebook on Frontier for any flight that would get us to our destination in a timely manner. We had to purchase much more expensive tickets on another airline. On the return trip, at first we tried to keep our Frontier tickets, returning us to Raleigh in the evening on 4/17. However Frontier kept changing the time until the flight we were on was a red eye. This was not acceptable for the three people who had to work Monday morning, so we cancelled the Frontier tickets and managed to get tickets on Delta that returned us to Raleigh Sunday evening. I will never try to fly Frontier again!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
12220,Absolutely horrendous service from higher up beyond the airport employees. ,"Flight was cancelled 5 minutes after boarding time stated. Normal for this to happen, however, the lack of customer service and the disrespect to their own employee representatives from higher up was astonishing. The workers at the counter tried their best to accommodate everyone; however, when they pushed to get hotel vouchers due to 24 hour plus delays for 158 people, the workers were hung up on. We were told we’d get a voucher for a hotel. We were sent a $100 voucher towards another ticket. We ended up spending 3 hours to get another ticket at their cost (they cancelled, not us, they were paid for a job they did not do) which ended up being at another airport 3 hours away. The quick and able purchased new tickets for the next day immediately, leaving the 20 or so of us that were SOL on money, completely out of luck. Many families were forced to sleep at the airport that were able to secure next day flights at the same airport. Then after purchasing, those flights were delayed as well. “No pilot” was the reason. We drove through the night, luckily we had our ride come back halfway through the 4 hour drive home to help us get to the next airport. Absolutely atrocious. The CEO stated customers are like spoiled teenagers. I don’t know how they are in business still, and we did not receive accommodations for food or hotel. Just a new ticket and a “you’re on your own” from there, regardless of your situation. Pay the extra money to fly with a different airline. We will never again fly Frontier. We have had 5 successful trips with no issues, but the absolute disregard for employees and patrons just showed how unprepared they were for these situations. I don’t know how they could’ve supplied that many accommodations, but they lead us on and would not tell us anything. Just kept hanging up on the workers, who stayed well over 3 hours later on their shift to help, and were unable to help anyone. The counter clerks were in tears and hustling through it while everyone tried to remain patient. A true example of people helping people, and a higher force causing an impossible burden for some. One woman with a young child paid 500$ for another ticket, just to have that flight delayed, no hotel, and no extra money to feed her child. I guess make sure you have 750$ ready in case of emergency with this airline. Thanks to the workers, screw you Frontier. People keep your business running and you act as if they are cockroaches..",FrontierAirlines,trip_advisor,['Responsiveness']
12221,Excellent Service - DFW Sky Club and In Flight,"It was indeed a pleasure to be flying with my favorite airline again and to be welcomed back by the friendly and helpful staff at the Sky Club. Very glad to see the familiar faces of a few long time staff there. The place was spotless and all breakfast items were individually wrapped. Starbucks coffee was ready and hot. The flight departed and landed very much on time with every precaution taken to ensure social distancing, etc. for passengers. Cleanliness is obvious. The attendants were friendly and added much humor in their announcements. They even managed to collect $300 in donations for breast cancer. They made us smile and give with alacrity. Please see photos.",Delta,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12222,Is this how the special meal supposed to look?,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['NA']
12223,United employee attempting to use id90 travel,"Hello! I've gotten my mother some tickets through ID90TRAVEL. I work for UA, she doesn't trust UA because of the incidents that have occurred. So she requests AA. I got the tickets and she understands it's standby. But I have a question, after booking it tells me this: The airline you are traveling on does not process tickets through ID90 Travel. You MUST complete the process for AA per their rules. Failure to do so will result in you being unable to check in ot board the plane when you arrive at the airport. Does anyone know the process for AA? IM VERY CONFUSED ON THIS.",UnitedAir,reddit,['Responsiveness']
12224,No real problems,"Flew Air Canada from Indianapolis to London and back, connecting through Toronto. This review is specifically about the return flight from London to Toronto. The flight was good. Legroom was adequate even for me (I'm 6'2""). Service was decent. Food wasn't great but it was fine. In flight entertainment was good although my daughter's screen stopped working about halfway to Toronto. Our flight was only a bit late leaving and arrived just about right on time. One work of caution, going from the arriving gate to our departure gate for the flight to Indy we had to go through security again (many people had bought water and had to throw it out), through passport control and through US customs. This process is very poorly organized and very slow. It took us over an hour and a half, with long waits in several lines. None of this is a reflection of Air Canada's service but you should keep this in mind when booking flights back to the US through Toronto. Allow plenty of time.",AirCanada,trip_advisor,['Responsiveness']
12225,Your fight may be canceled and they leave you stranded for days and they don't care at all,"My husband works in the music industry in 2 separate times in 2019 he was left stranded in the airport because of Spirits ""we don't care"" cancellation tactics. They offered no accommodations and we ended up having to pay for ticket on another airline for him to get home after over 24 hours in the airport. he has since directed people booking him NOT to use Spirit. Last week our family flew from different parts of the country to meet at Disney World in Florida. My 24 year old daughter bought her tickets on google flights. She didn't know how terrible this airline is. She was booked on Delta on the way there which went smoothly. On the way home Spirit had canceled her flight and told her it was because of increment weather and that they could not fly her out until the next morning at 7am. We knew this was not true because 2 of our family members were also flying out that day to the LA area with other airlines and they were not canceled. Also I could see all of the other airlines on the departure boards flying into LA. The rep said they would send me a message with accommodations for the night but they never did. As the hours passed we spoke to 3 more reps and no one would help, or even apologize, they were all very short tempered and rude. They didn't seem to care at all, and exclaimed no refunds. After spending the night in the airport she still was not flown into LAX. They said it was into Las Vegas and that they had nothing else. With no choice, she got on the flight to Vegas and upon arriving at about 10 am, she had to wait until 5pm before being put on a flight into LAX. In addition Spirit charges outlandish fees for bags. She was ready to pay but found out that instead of the standard 70 pounds per check bag all other airlines have abided by for decades, this airline limits you at 40 pounds then charges a person additional money on top of the bag fee, for the ""extra"" weight.",SpiritAir,trip_advisor,"['Reliability', 'Responsiveness']"
12226,You won't get to sit with your group,United split myself and my girlfriend up to sit in middle seats between strangers for the trans-atlantic flights. My girlfriend is a nervous flyer and I wasn't able to reassure her. The flights were overbooked and delayed. Not a great experience.,United,trip_advisor,['Responsiveness']
12227,Worst Airline,I’ve had bad experiences with flights but nothing like flying with Allegiance. Flight was routinely delay for 7 hours without notice. We were told we would leaving a certain time and it wasn’t til that time had passed we were notified of about The delay. Staff did not know what was going on and were unable to help. Takeoff was delayed because of an equipment malfunction and we sat on the tarmac for an hour before being notified. A fellow passenger shouted that this airline sucked and all the passengers applauded.,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
12228,Another great flight on SWA,"We travel Southwest frequently. Flights are almost always on time. In this case our flight arrived early. Because SWA is one of the biggest carriers at these airports, wait times at the gate or runway are almost non-existent. The flight attendants are usually very friendly",SouthWest,trip_advisor,['NA']
12229,Terrible customer service and scary flights.,"This was the worst flight I've ever been on. The customer service to and from our destination was terrible. The check in agents are rude and not helpful. Gate agents literally ignored us when we had questions about our 8 year old being sat alone so we had to figure it out on our own. We had a disabled traveler who was unable to board first because they called for them and everyone else all at the same time. It was chaos at the airport and things got even scarier when we took off. Thr flight take off was rough. Many sharp turns in the air l, hard banks left and right while ascending. Landing was even worse. We came in so fast and hit so hard that it jolted everyone on the plane folled by a long hard breaking that had us all holding our breath. This airline is scary and should be closely monitored by regulatory agencies for safety. I will never take my family on another flight with them.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12230,IAD TSA is very slow.,"Delta's part was all good; a nice quick flight and great crew, but IAD's TSA Precheck was the pits. About a 25 min wait. I am told that was better than for previous passengers that day. in contrast, DCA's TSA takes about 5 minutes. Get to IAD early.",Delta,trip_advisor,['Responsiveness']
12231,Stole item from luggage and opened prescription bottle.,We flew to las vegas on July 24 and back in July 27. Upon arrival to our hotel I found someone had opened my blood pressure medicine and dumped it all over the inside of my luggage. It didn't happen in transent because it has the child proof cap. Our flight back my pistol holster came up missing. I highly suggest a lock on your luggage if you are going to fly this airline that obviously employs thieves.,FrontierAirlines,trip_advisor,['Responsiveness']
12232,Issue with United Credit Card application,"I have been trying to apply for the United Club Infinite Card, and I get this error message no matter which browser I use. This is only when I navigate to the credit card page through the United site. If I go through Chase, I can apply. However, only the United version offers a signup bonus of 4,000 PQP which is something that I want. It's been like this for several hours. Anyone have any ideas? I don't even know who to call since none of the numbers below are applicable. thanks! &#x200B; URL",UnitedAir,reddit,['NA']
12233,Great Flight,As usual our flight and cabin crew were great. Take off and landing was on time and smooth. Hope Air Canada continues to serve their passengers with the upmost care and service.,AirCanada,trip_advisor,"['Reliability', 'Assurance']"
12234,Don’t plan on getting anything with your card.,App won’t let me put in a new credit card. Doesn’t recognize my pin. I know it is correct. Sitting on plane trying again to put it in. Swipe a card would you?,United,trip_advisor,['NA']
12235,Traveled twice.. first and last!,"First trip with Frontier. Coming back from Costa Rica we boarded the plane.. and waited.. and waited. 1st it was a passenger having trouble with immigration getting on the plane we had to wait for. Then the captain came on and said they were trying to get final clearance. Then he came on again and there might be a weight issue. Then he came on and said there were storms in Orlando and they're trying to figure out the weight issue. Then they asked for volunteers to leave the plane because it was too heavy to get over the mountains and get to Orlando and have to circle if there was storms delaying the landing.. because there were 30 planes waiting at this time. These 30 people were told they would be put up in a hotel for 2 days and get a voucher. So after all 30 people were taken off the plane and their luggage found and all the luggage put back on the plane it was 3 hours later. We finally took off and landed in Orlando 1.5 hours AFTER our connecting flight home to MN. After getting our luggage we went to the Frontier ticket counter and waited there while they helped a few people who could still make their connections. Next they helped us who needed another flight. None were available till 24 hrs later. We were told that we should get a shuttle to a hotel, that we would be reimbursed for the hotel, and gave us our boarding passes for the next day. The ticket agent gave each of us a tiny scrap of paper that said ""reimburse"" on it, so I figure we were all set. After finally getting home and calling I was told that the ticket agent should have given us an ""authorization for reimbursement letter"" at the airport. And that not all flights qualify for reimbursement. When it is 100% the airlines issue, would that not qualify? I was told that I needed to have the letter...or GO TO THE AIRPORT and get it! WTF? I should fly to Florida ..from MN... to get an authorization letter to be reimbursed for a hotel? Tried calling, emailing, online forms, so far no luck at all! Even called Orlando airport and the only thing they could do was get me to Frontier baggage (not the ticket counter to talk to an agent) and they of course don't answer. This this is no way to run an airline! No wonder they have such terrible reviews!!",FrontierAirlines,trip_advisor,['Responsiveness']
12236,Flight Was On Time Seats Were Cramped,"This time I flew Allegiant the plane was newer and quieter. However, really no frills. The seats DO NOT RECLINE. They do not have seat pockets, nor do not have any ability to charge a wireless device. Even at the airport gates no plugs in the seat areas. So go with an extra battery pack if you plan on working during your flight. Or be fully charged before boarding. The flights were on time and the staff pleasant. You can buy snacks on board with a credit card only. No drinks are served so be sure to buy one before boarding.",Allegiant,trip_advisor,['Tangibles']
12237,Good service,Slight delay leaving Calgary but it was because of weather and nothing the airline had control over.,AirCanada,trip_advisor,['Reliability']
12238,First time flying with Emirates,As said first time flying with this airline had heard really good things so was quite confident of a good flight.However this is not how it turned out the air-stewards were a little rude and everything seemed to be a massive chore for them. On top of that just after we were served food and drinks I was drinking my coffee and one of them came past me with the trolley only to hit my arm spilling it all over me without even stopping to see what had happened or even care to ask. I also during flight went to them and asked for a cup of tea for my wife only to get a filthy look and sighed at then served.The seats at the backrest also felt very thin as could feel everything person behind me was doing in seat pocket.All in all not the enjoyable flight I was expecting,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12239,Not really happy,"After a business flight (same one) , I got 3400 miles from air canada and 17000 miles from Air france. I did not even served a breakfast on air canada because the crew was late to prepare. It's pity for a flight you pay 6 times the price, and you receive no real additional service. My experience is that Air France has much more service attitude, And better miles program.",AirCanada,trip_advisor,['NA']
12240,Easley LL WS BL,As always you know what you are getting with SW Air. 2 FREE BAGS...... Oh so worth not picking out your seat ahead of time.,SouthWest,trip_advisor,['NA']
12241,Arrived safely but I’ll never fly Avianca again,"Good news - we made it home safely. Bad news - it was the most unnecessarily uncomfortable flight I think I’ve ever experienced. WiFi and entertainment were not available for 10 hour international flight. All drinks were money even water. We upgraded to the “plus” seats but my knees hit the chair in front of me and I’m only 5’5”. I know … first world problems, but I have a choice and it will never again be Avianca.",Avianca,trip_advisor,['Tangibles']
12242,Absolutely no empathy towards mothers,"I flew frontier because usually the flights aren’t outrageously priced. I’m a young mom and I don’t have a ton of money to fly. I was visiting family in Florida and was coming back home to Colorado. Now, I’m not expecting to have everyone stop what they’re doing and help me. I was okay for the most part, I can handle my 8 month old just fine. I’ve flown with him 5 times now, and every other airline has been very helpful with helping me store bags in the overhead bin, maybe even holding him for a second while I make a bottle. Do you know how hard it is to put a bag in the overhead bin with a baby on your hip with no help? They were even offering to help other people, with no kids. The attendants didn’t even make eye contact with me while I was struggling to make my baby a bottle, which I don’t expect them to just come over and automatically help me, but I did ask, and she walked right by me. I was in one of the front rows. They could see me. Maybe they didn’t hear me so I let it go. After the flight I had to assemble my baby’s three part stroller together while holding him while the attendant WATCHED ME. When I finally got it all together she told me to have a good night. Next time ill just pay the extra amount for an airline that gives a crap.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
12243,Think twice.,"(Manchester to dubai. EK020 19jan 2020) (20:40 departures) Firstly, the landing was not smooth, not very capable pilot as it felt like he will lose control, landed with very high speed and strength and we felt a strong shake I thought we will die. Secondly, I’ve ordered chicken and rice and the chicken was absolutely disgusting, never in my life had I tasted something horrible like that, it was almost like a boiled old goat meat kept for ages than somehow mixed it to a hot chicken butter curry. I wanted to throw it on the floor I can’t believe it was served to us after paying what we paid for the flight. Thirdly, staff were not friendly at all, seemed bossy and tired of work, idk why they choose to work when they can’t perform their jobs effectively. Good aspects : there was many empty seats and people were comfortable sleeping or having two seats to sleep on, and good choices of news and movies. Can’t think of anything more tbh unfortunately. Date of travel: January 2021",Emirates,trip_advisor,"['Assurance', 'Tangibles']"
12244,The best way to travel,Whenever I travel with Emirates A380 I really feel completely safe and relax. The A380 aircraft is very comfortable and it seems that can avoid the turbulence flying higher. The space between the seats even in economy class is very comfortable and the on board entertainment program is very attractive. The crew is very polite and able to anticipate your needs.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
12245,Beware!,"If you use Allegiant beware of the nickel and diming as well as the uncomfortable seats. They try to get as much out of you after offering low prices to get you in. $5 for a printed boarding pass, really? If you do not need to check bags or are traveling light you cannot beat the prices then. Also, the seats are extremely uncomfortable. More like a folding chair than airline seat. That said, if I needed to save money I would fly them again.",Allegiant,trip_advisor,['Tangibles']
12246,las vegas,"We used to fly to vegas out of Rockford a couple of times a year,but they changed the flights to nights now and we don't care for that change. We used to leave Rockford around 1 in the afternoon and be in vegas a little after 3. We could check into the hotel and have the whole rest of the day and night in vegas. Now we wouldn't get to vegas until 11 at night. It just doesn't work for us anymore.",Allegiant,trip_advisor,['Responsiveness']
12247,Great direct flight!,Allegiant started non-stop direct flights 2x a week on time both ways great flights! Great staff! Hope this will be successful this summer! Have already recommended to others!,Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
12248,Amazing customer service,It's worth the drive from Miami to Fort Lauderdale to fly Southwest. Staff is professional and caring. Prices are great and there is no charge to bring a bag. Flight staff is tastefully funny and take care of travelers with a smile. Feel safe traveling with Southwest!,SouthWest,trip_advisor,"['Assurance', 'Empathy']"
12249,Hard to Beat most of the Time,"I like flying Southwest for the most part as they can get you to most destinations in the US without much driving time to or from your final destination. No baggage fees are great which gives me leeway to purchase the overweight fee instead of lugging or checking 2 bags. The service on this flight was impeccable, polite and accommodating which I appreciated very much and have come to enjoy. I know you are expanding internationally and can't wait to see where you will take us next.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12250,Not great!,Ive travelled United a good few times and its not improved my views. Some staff are great whilst others dont interact well. They advise down loading their app to get WiFi or watch movies and it still doesnt work. Restrooms have been out of service on 2 recent flights.,United,trip_advisor,"['Responsiveness', 'Assurance']"
12251,Smooth flight and on time,From Albany I had a connecting flight to NY/Newark and then onward to San Jose. It was a smooth trip.,United,trip_advisor,['Responsiveness']
12252,Get to where your going FAST!,Love flying Allegiant! It's very nice to have non-stop flights to your destination and they have great prices on flights. Some of the extras are slightly annoying but the overall value is excellent! I've also noticed they have mostly new planes on all of the routes I've taken.,Allegiant,trip_advisor,['Tangibles']
12253,Delta lost my gate-checked bag on a 30 min. flight,"I have flown with Delta air lines for over 15 years, for national and international travel. My experience on February 14th was by far the worst experience i have ever had, due to the fact that my gate-checked bag was lost/stolen. According to Delta baggage claim at MDW, my bag was scanned on carousel 3, but never came up on the carousel. I am highly disappointed in the way this matter has been handled on Delta's end from the rep at MDW baggage claim. I unfortunately did not get her name, however she recorded my information on a torn piece of paper and never input the claim into the computer system upon my arrival at MDW and noticing my bag was gone. I had over 10 pairs of clothes and at least 6 pairs of shoes to wear over the all star weekend while I was in Chicago. It is very unfortunate that all of my belongings are gone and I had to shop while in Chicago for things to wear. I had tons of valuables in my suitcase and it is taking me longer than anticipated to make my claim through the Delta claims website becuase I notice something else that is missing from my closet or jewelry bag each day. This experience has made me question Deltas reliability and values.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
12254,On time,"Southwest was on time on all connections, the cabin was clean and the seats appeared to be more spacious than their competitors. The crew was very friendly and helpful. Their seating process was the best. Great flight in every way.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12255,Never a dull moment,"I fly on Southwest quite a bit; they rarely overbook and the prices are reasonable. Like any airline they get you from point A to B,,the difference with Southwest are the employees. The employees seem to really like their jobs which makes the trip more pleasant. From the agents at the counter to the cabin crew, they are all very kind and helpful.",SouthWest,trip_advisor,['Responsiveness']
12256,Horrfic,I walked onto the 757-200 hungry waiting for breakfast to be served so I waited for breakfast we took off and then I saw a box I was exited fort the food and guess what I got cheese and the flight was a breakfast and a lunch time flight the food was trash then the amities you get headphones and a bottle of water and that is it so comparing tis to American Airlines biasness class was way better and I got real food and I got better amenities Delta airlines you failed my test.,Delta,trip_advisor,"['Tangibles', 'Assurance']"
12257,MR,The boarding procedures has always been a total mess with the no assigned seats process I have flown with them before and it was no different.. I wish they would just assign seating.,SouthWest,trip_advisor,['Responsiveness']
12258,Worst airline company,Stay away from this company. They canceled my flight after I did check in and I was waiting at the airport. They scheduled me next day and when I called them to explain I could not stay at the airport for the next day they scheduled me for another airport with a flight with 10 hours waiting. Before boarding two hours they kept sending me messages notifying me about delaying for a half-hour and one hour with total delayed 90 minutes,United,trip_advisor,"['Reliability', 'Responsiveness']"
12259,Facilities and service second to none - at a price,"Great service, wonderful lounges (though very busy at Dubai), with excellent food and in-board entertainment best in class. The downside is that Emirates have become progressively more expensive and there are now much cheaper options with only a marginal difference in service and facilities.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12260,Bad connections,"I was part of a 50'ish person group between Calgary and Winnipeg going to Cancun to a 5 star resort. This wedding was planned and booked months in advance, many couples and families were not seated together and online check-in was not available in Cancun to attempt to correct their screw-up! The Calgary group got terrible connections on the way home from this destination wedding. Arriving Vancouver at 9:15 pm and departing at 6:15 am. We were given no advance warning that after processing thru immigration we would be unable to recheck our baggage and possibly get back thru security. Our group included many children. We walked the airport a few times to attempt to find a quiet spot to sleep. I'm currently lying on the floor reviewing as nothing better available. I'm not sure if it was Air Canada Vacations or the Travel Agent but I feel they both dropped the ball. I'm a Westjet flyer normally and this confirms Westjet may be flawed but 100% better than Air Canada. Stay away!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12261,New Reservation system,I just booked flights with AC from Halifax to Puerto Vallarta for March 2020. I had to book on line as I couldn’t find a number to call that you can talk to a person. I booked on line and saw they where fast enough to charge my visa BUT I keep trying to manage my bookings and comes up there is a error “Well this is embarrassing an error has occurred that we didn’t quiet expect. Sorry about that”....Again cannot talk to anyone they don’t even put you on hold. I am wondering if it was a scam ..... Anyone else book since AC put their new reservation program into effect. Thanks Eleanor,AirCanada,trip_advisor,['Responsiveness']
12262,Air Canada,We had previously arranged for an aisle seat because of the length of this flight ( 12.5 hours ) . When we checked in I was given a middle seat toward thge rear of the plane ) . We stood and waited at the gate counter for @45 minutes before someone from the airline showed up .. The mistake was corrected but it made a long trip even longer .,AirCanada,trip_advisor,['Responsiveness']
12263,You get what you pay for. ,"Our business chartered the airline who was totally unprepared for the number of people they had to process. It was a mess trying to ger checked in. Then once on board they required people to move seats so they could adjust the weight on the plane (or we could not fly).needles to say we were late leaving. The second plane (we chartered two ) had to sit while they unloaded the luggage, reweighed every piece and put them back again to adjust the weight so they could fly. The flight was uncomfortable from lack of room, temperature and noise level (I'm used to a lack of room but this was bad). Our return was not much better. Leaving late and once again needing people top change seats. The saying is true ""you get what you pay for""",Allegiant,trip_advisor,['Responsiveness']
12264,No blocked seats: Shame on Frontier!!!,Shame on Frontier for completely filling their planes during the pandemic!!! They implied on their website that middle seats were blocked by showing every middle seat as unavailable. Extremely disappointing.,FrontierAirlines,trip_advisor,['Responsiveness']
12265,"Avoid Air Canada at all Costs, and let’s stop bailing them out Canada.","Air Canada should never be bailed out by Canadian tax payers ever again. What an appallingly arrogant and inefficient airline. The flight from Toronto to Calgary was delayed by two hours with no explanation, apology or updates as hundreds of weary travelers waited to board (close to midnight). I should add the flight from YYC to YYZ nine days earlier was equally bad for different reasons - we literally sat on the tarmac and baked (no air, no explanation or realistic ETD provided). The desk agent in Toronto was rude, smug and seemingly indifferent to the levels of exhaustion, frustration and interest passengers had in knowing anything about the flight’s departure. Worthy of note, the departure screen at the airport showed one view that listed 12 of 19 AC flights as “En Retard”. An eventual explanation offered for the flight delay was “maintenance”. This airline and its shareholders should be held accountable for the repeatedly desperately bad customer experience - but what would motivate them if they know our Canadian government will bail them out? Wake up Canada and let some competition into this space. Shame on Air Canada for continuing to take our money, mismanage their business, and have so little regard for their customer base. Avoid traveling with Air Canada at all costs.",AirCanada,trip_advisor,"['Reliability', 'Assurance']"
12266,The correct way to handle a problem !,"Our plane was supposed to leave at 2:54 from Greenville and we boarded to a cheerful flight crew who made light hearted jokes and relaxed all the passengers ... after pulling back from terminal we were delayed 30 minutes or so.... they then announced were were going back to the terminal to fix the problem... once there they LET US OFF THE PLANE , gave us text updates and cheerfully put us back on and gave us all a free drink...no stress, no drama..just professionalism! I told one flight attendant that i have flown for business for 25 years and this should be a textbook clinic for ALL AIRLINES on how to handle a problem. They kept all the passengers upbeat and relaxed and informed and the simple gesture of a free cocktail for our time showed me and others they cared ..heck, a bunch of us were hanging out in the terminal like old friends and continued yapping away on the plane. Sometimes i have been stuck on a plane for hours with a stubborn staff and no info, Allegiant was different. We had a problem, they fixed it and did it the right way KUDOS!!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
12267,A nice flight,This was a good flight. The check-in was very quick and friendly. It was a little cramped on the plane but service was good.,United,trip_advisor,['NA']
12268,"6 days of canceled flight while stuck in a foreign city and no refund, no accommodation offered and no help home.","Due to the bad weather I was stranded in a layover in Vancouver for 6 days. There were no customer support agents available and air canada stopped taking calls. I waited for 12 hours in the only line to talk to an airport customer service agent to find out I couldnt get a flight for 3 more days as it had already been 2 days and they were fully booked. I couldn't book a new flight online and I had nowhere to go. Air Canada did not offer me any accommodation or food. I spent my entire holiday and my savings on food and accommodation in Vancouver while waiting for a chance to go home. I got a flight to Edmonton but my flight to Toronto was canceled again and I finally found a ride back to Smithers from Edmonton. I am now being told I cannot get a refund and they have rebooked me on a flight from Edmonton to Toronto another 5 days later. I can't afford to fly home anymore as i soent all my savings and am not in Edmonton, plus I never agreed to being rebooked in the first place. I have returning flights from Toronto pre booked that I also will not be refunded for as well. I have spent days trying to get assistance and no one has been able to help. I know Air Canada is not at fault for the weather but this has cost me over a thousand dollars and I never even got the chance to see my family back in Toronto. I have never felt so scared and abandoned during this entire experience but at least I found someone to drive me home.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
12269,all flights and transfers were late,Flight was fine just every leg of the trip was late. Staff was very friendly. Captain did keep us informed.,SouthWest,trip_advisor,['NA']
12270,Tudo Perfeito,"Atendimento, lanche, aeronave, pontualidade, tudo perfeito, foi uma das melhores escolhas para viajar, essa eu recomendo e sei que não irei me arrepender.",Avianca,trip_advisor,"['Tangibles', 'Reliability']"
12271,Cancelled flight with no notification,"Fronteir cancelled my flight, didn't notify me, I showed up at airport to find out it was canceled. They claimed they emailed me but only emailed me to let me know there was a time change on my flight home. When they realized I was right all they said was sorry and refused to give me any sort of compensation for all the crap they put me through, as well as money (ended up being forced to buy a ticket with another airline at the airport that was very expensive)",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12272,Fly United and loose weight,"Booking should have included United Lounge access but this disappeared from my account on the day of travel. Food on the flight was not edible. Should have been breakfast first option was banana bread the second chicken burrito, we choose the chicken which was a mush and one mouthful was enough. On the second leg of our journey (EWR TO TPA first class) We had the burger which was a burnt bun with cheese stuck to the plate on a cremated burger. 10 hours without food!",United,trip_advisor,"['Tangibles', 'Responsiveness']"
12273,one of the few airlines that still serves free drinks and snacks on board,"Delta is one of the few airlines that still delivers excellent customer service on so many levels. they are great with any issues you may have either at the gate or on the phone. the airplanes are pretty clean and modern. they still serve free drinks/ snacks even on short flights. prices are pretty reasonable to most destinations and they are great about keeping you informed in the event of delays. i was scheduled to fly out of NYC to Orlando during the holidays and got a notification about a delay in my flight very early in the day. this helped me take advantage of the extra time running errands and wrapping up things at home, instead of wasting time sitting at the airport. the fly delta app is a great way to have info at your fingertips as well.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12274,Business class huge disappointment.,"My husband and I flew to New York and was very disappointed in the business class area. It was VERY run down. Ripped carpet,?stains on the carpet. Stickers on the wall some were old ones and other well… The amount of money we paid I felt frustrated and let down.",AirCanada,trip_advisor,['Tangibles']
12275,Poor onboard service ,Emirates has lost its charm. The main course shown in the menu does not exist at all. All they have is a veg dish . You either take it or leave it. They don't have stock of food at all. Business class passengers are facing this issue so think about economy class. By giving the menu they just make a fool out of you. Absolute mockery. Definitely not recommend flight. I did not have a meal on this flight. Many other flight operators really struggle to make it to the top we should give them a chance. Not worth the money. Never will return to Emirates.,Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12276,Horrible,One of the worst flights of all time. Not only was I disappointed by the lack of entertainment for the flight there was a medical “emergency” where a flight attended broke her finger and they reverted us all the way back to Honolulu airport for a 2 hour delay. Once we depart we no longer are going to Denver because clearly there employees cannot wait as long as us on the flights so they get off on San Francisco where we wait for another couple hours to finally land at Denver. Altogether this was a 12 hour flight with numerous faults from both United Airline customer service and from the lack of attentiveness from the flight attendants. Will never be boarding again but I will gladly accept the voucher for someone else.,United,trip_advisor,"['Reliability', 'Responsiveness']"
12277,Seamless travel and a good experience but.....,"Early January trip to Maui was on time and zero issues checking in and the flight was well serviced and smooth. In flight staff were real pros and accommodating. One so-so experience was an attempt to trade a aisle seat for window. The attendant seemed disinterested in the request, looked at his monitor and very quickly said No ! It seemed a bit arbitrary so when another attendant came to the podium we asked her. She said she who take our name and look. 10 minutes later, voila, a window seat.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
12278,Garbage trash,"Never fly Delta through 3rd party. They overbook;,separate you from your travel partner bags nt day.",Delta,trip_advisor,['Reliability']
12279,"The Only Way to Fly In and Out of Sioux Falls, SD","Allegiant doesn't always show up on airline booking websites. You have to go to Allegiant Air online. Their prices are the best, but they do not fly everywhere. I live near Sioux Falls, SD, and it is by far the best way to find flights to and from that city. I am sure other small cities are the same way.",Allegiant,trip_advisor,['Tangibles']
12280,Uma única conexão e tudo dá errado!,"Havia uma única conexão em Guarulhos que seria simples não fosse a desorganização e incompetência da Avianca. Saída no voo 6109 as 18:55 para embarcar em Guarulhos no voo 6192 as 20:55, no entanto acabamos por ir parar em Curitiba, sem sequer sair da aeronave e sem ter recebido absolutamente nada para comer, pra só depois voltar a Guarulhos. Assim, obviamente, a conexão foi perdida. Fomos marcados pra um outro voo 6319 no dia seguinte, saindo as 08:35. Assim sendo precisávamos pernoitar e nos foi sugerido um hotel a vinte minutos do aeroporto, sendo que iríamos pagar pela estada e só depois solicitariamos o reembolso. Uma tremenda confusão com uma estada super cansativa, com poucas possibilidades de dormir e comer adequadamente. Um suplício. E isso tudo com dois idosos e um adolescente no grupo. A Avianca está em total decadência.",Avianca,trip_advisor,"['Reliability', 'Responsiveness']"
12281,"Unprofessional, rude, minimum food for passengers but lots for the crew, only talk in Spanish","rude and impolite crew unprofessional service half a lunch for passengers in 7 hours flight and three times meals for the crew at the same flight crew only talk in Spanish and when I said I don't understand Spanish, the crew didn't care pay for water and coffee in 4-hour flight although they had headset, but they didn't provide unless you ask and push them to provide",Avianca,trip_advisor,['Assurance']
12282,"DELAY, DELAY, DELAY, DELAY...CANCELLED","Our flights to New York (United goes to Newark) and back were terrible! Trip there delayed several times and ultimately left4 hours late. Had to pay an additional $20 to sit next to my wife as the only seats that come with the price are the middle seats. Choices on seating are slim since almost everything is an ""upgrade."" (preferred seating.) They CRAM you into the seats! You barely have any leg room. You are miserable for 5 hours. They serve you a little snack packet. We decided immediately on arrival to pay $120 each to upgrade to Premium seats for the return flight. Flight back. Delayed an hour. Got to airport. Delayed another 2 hours. Got on the plane. Sat there for 2 hours. Finally the captain announces that the windshield wipers are broken, they can't fix them and the flight is Cancelled! United tells everyone to just ""figure it out."" They offer to cancel and give a refund. Hello- I need to GET HOME to Sacramento! They tell us there are no other flights to Sacramento. All other airlines are now charging $1000 one way to get home. Not an option for us! The line for customer service is 600 people long- I have videos. They cancelled another flight to San Francisco due to passengers wanting to get off the plane. All those people are stranded as well. The customer service reps are RUDE, irritating and repulsive. They get into several arguments with passengers. (I have videos) They LIE to passengers. They tell passengers they will not provide a hotel. When called out on their lies, they SCREAM at you, tell you to ""Shut up or they won't help"" and tell you to sit down. I was sitting and waiting for my wife to make arrangements. Finally, THREE hours after waiting, the guy tells us United won't provide hotel for weather cancellations. I spoke up from the seated area and told him our cancellation was due to United's plane not working properly and the windshield wipers being broken. He SCREAMS at me that if I don't shut up he won't help us. I told him that I had been sitting there quietly for three hours and his reply was ""And if you don't sit there quietly I won't help you."" Then he announced that the earliest he could get us to Sacramento would be three days later. My wife told him I needed to get home to get my medication. (I am a Diabetic on once a week shots and heart medication.) My wife explained this and that I was cared for by the VA. (I am a Service Connected disabled Veteran.) He was then rude to my wife, told her I could find a VA hospital in New Jersey and then he stormed off. Another customer service rep steps in and after another hour finds us three leg journey home to Sacramento leaving the next evening. She finds us a hotel. It is now 3 AM. Get to the hotel and sleep by 4 AM- check out 12 noon. Need to be to the airport by 6. Flight then delayed an hour. Get to the airport at 7. Flight then delayed another 2.5 hours. Fly to Vegas. Have to spend the night. United does NOT pay for hotel or provide transportation to/from airport. Luckily I have friends in Vegas who pick us up at 1:30 AM and then drive us back to the airport at 9:30 AM. (Others would have had to sleep on airport floor or find their own accommodations.) Flight delayed 30 minutes. Fly to San Francisco. RUN to make our connection at another gate letter. Get on tiny plane (which they are holding for us) and fly to Sacramento. Arrive home two days after the day we were supposed to be home. So- My opinion? United should be CANCELLED! Shut DOWN! I will NEVER and I mean NEVER fly United again! Oh- AND- they KEPT our luggage and flew it to Sacramento two days ahead of us- NO ONE could get their luggage- so we had NO clothes, toiletries or essentials for two days. They provided us a toothbrush/toothpaste and hand sanitizer. Gave us $30 for meals and other essentials. (FOR TWO DAYS!) They have the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFETIME! I don't care if they have the cheapest fare- AVOID UNITED. Dozens of people on FB told me similar horror stories about United.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12283,EXCEPTIONAL SERVICE ALL AROUND!!,"Jan. 25th. 2023 I don't normally provide reviews of airlines unless the service was above and beyond. In this case let me firstly state that we needed wheelchair assistance both going to Cabo & return. The departure from YVR was smooth & on time, the flight similar. My wife utilized the wheel chair assistance from check in to the gate.. no issues at all. Very friendly staff. Our return flight left on time AC979, very courteous flight crew.. no issues. Upon landing (on time) we were met by AC ground crew at the gate and transported through to customs hall. As our gate was the farthest.. this was much appreciated. The AC staff assisted us with processing our declaration and ultimately through customs to pick up our luggage.. wow! Courteous and so welcoming after the flight. I appreciate their is a lot of negative news circulating about air line service.. we are both thankful that our FIRST international trip since covid 2020 was so smooth.. well done AC!!!",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12284,Surprisingly good,I booked through a 3rd company which I will never do again and instead go straight to JetBlue. Although wait times for customer services were long 2hours + ( tornadoes lots of cancelled flights that week) they were very helpful. The plain was really nice staff and pilots were great at giving information (still bumpy). First time flying with them and would again.,JetBlue,trip_advisor,['Responsiveness']
12285,Walk Before You Fly Allegiant,"Allegiant airlines is the absolute WORST!!! We were supposed to fly to Myrtle Beach, SC from Harrisburg, PA on Sunday, May 28, 2018. It is now Friday, June 1, 2018 and we are STILL NOT THERE because of the delays and cancellations Allegiant has presented us with. On Sunday the flight was supposed to leave PA at 3:18pm. They customer service rep announced over the intercom they flight would be delayed an hour, than another hour, finally we would be put on a new plane. That never happened and finally at 11:00PM they told everyone to go home and the next earliest flight would be on Thursday, May 31...WTF?!?!?!?! They said there was an ""ISSUE"" with fuel leaking from the aircraft. We took the voucher for the re-scheduled flight on Thursday, May 31 and when we showed up at the airport, the delays began once again. No reason given this time as to why. Plane was delayed three more times before they finally cancelled the flight AGAIN!!! I understand Allegiant is a low cost airline but the treatment of their customers is un-called for. If you are running an airline, you better be able to put passengers in the sky and get them to their destination. I have filed a complaint with the Better Business Bureau of Nevada regarding this horrible experience. The customer service rep for Allegiant...MICHELLE ID # 71085 was rude and disrespectful and no help at all. She said this happens and if you don't like it oh well. Maurice Gallagher (Chief Executive Officer0 and Andrew Levy (President) run a terrible business and need to solve the issues regarding this airline. DO NOT FLY ALLEGIANT.....EVER! As a school teacher for over 25 years who is in contact with THOUSANDS of families, I will make sure all of them know to never fly Allegiant!!!",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
12286,Tired but Nice,"Staffs help me change my flight because of the snow. When I arrived in Worcester, my baggage had not come here yet. Staffs told me that my baggage stayed into JFK because the flight canceled last night and my baggage did not come Worcester last night. Finally, the staff of jetBlue sent the baggage to me. I have to appreciate their help, but I hope jetBlue compensate the money I spent in going back to Worcester.",JetBlue,trip_advisor,['Responsiveness']
12287,SSET Website Not Working,"Hey all. So I was travelling back from AMS to YYZ and my flight had been delayed 4hrs. When I landed, I had used the Self Serve Eligibility Tool to determine my compensation. The website worked, but had told me to return after 3 days. 3 days later, I had tried to use the website again but after trying to check my eligibility, the website will not load and give me a status. Is this happening to others and is there another way to determine my eligibility? TIA!",AirCanada,reddit,['Responsiveness']
12288,Worst airline I have flight,"Awful! Worst experience from the beginning to the end. Rude staff, a disgusting airplane. You have to pay extra for everything, even to have wifi. I felt like I was on a bus. 100 for a carry bag just because I had a little backpack. Not recommended at all!",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
12289,Lost baggage and 2+ hour delay both ways (round trip),"Absolutely worst experience I’ve ever had traveling. Not only did my baggage not arrive to SFO, the flight was delayed over 2+ hours there AND back. JetBlue was severely understaffed, which led to long waits at check-in. No signage whatsoever at JetBlue baggage claim area. My brother and I couldn’t help but laugh because of how much an airline could ruin our trip every single step of the way. Two out of the three days we were out in SF were spent shopping for everything we were missing and originally had in the checked bag. Such a headache, never again JetBlue. They did offer to reimburse the checked bag fee originally paid, plus an additional $100 for the inconvenience. P.S. If you want to actually save yourself a little money AND from the massive headache, budget a little more for your flight and go with another airline.",JetBlue,trip_advisor,['Responsiveness']
12290,Horrible service. As bad as dirt.,"I have a relative who needed wheel chair assistance and Frontier was acting like it was all a joke. First off, the flight gates changed about 5 minutes before boarding started, and Frontier asked us to FIND and USE the wheelchair OURSELVES to the new gate. Later, we got on the plane (which was really messy from the past flight, most likely because crew members did not clean anything). After the flight arrived at the gate in SeaTac, the crew members told me and my relative to stay until all the passengers LEFT until the wheelchair assistance comes. Keep in mind that we bought Priority boarding (which also includes getting out first when we arrive at destination). Then, when everyone left, I stood on the jetway bridge for 15 minutes, my relative still sitting in her seat, and the crew members were completely ignoring us. So I started asking the manager if the wheelchair assistance is even coming, and they literally asked me to ""get off the plane"" even though I was still standing on the jetway bridge. 5 minutes later, no one has come. So my poor relative had to walk her way through the bridge into the airport. I asked for the manager's name, but she said, ""I'm not allowed to give my name"". That nearly made me laugh. 30 minutes later, we found an airport staff worker who wasn't even supposed to help us, come and volunteer to drive the wheelchair for my relative. This wasn't even Frontier who helped us! Overall, it was nearly 10 pm (1 hr. and 30 mins after landing) before we found this airport staff worker. My family and I found this airlines a disgrace and will never go on this again. I suggest either taking Delta, Alaska, or maybe even American Airlines. No wonder this airlines is so CHEAP! PS: Frontier, if you're reading this, teach your staff a thing or two about respect and integrity, if they can even learn how to do so.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12291,Promise Kept.,"We checked out of our hotel, had lunch, returned the rental car, and headed to the airport. Before we got there we were notified of a flight delay and then another and then finally 2 /12 hours later the flight was cancelled with no way to get home. The customer service representative was extremely transparent and responsive and indicated we would be reimbursed for all reasonable expenses incurred as a result of the flight cancellation. At the last minute we had to book a hotel room...at high holiday season. There was a single room available at our original hotel at $895 for that evening. I reserved it, booked our flights out the next day on another airline, extended the rental car for another day, purchased lunch the next day and had to pay extra parking fee at my destination. I gathered all receipts and went to the indicated Southwest Air website. All receipts were scanned and uploaded with explanations for each reasonable expense. I received instant notification from Southwest with a confirmation number and a promise to respond within 72 hours. Southwest kept their promises and I receive a full refund of all I requested. They gave me several options for receiving the refund and I choose direct deposit. The funds were available in my account less than 24 hours after receiving approval confirmation. Thank you Southwest for handling this difficult situation with integrity and expediency. We look forward to our next flight coming up in March of 2023.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12292,Couldn’t get food on board because there was no WiFi… 🧐,"United airlines has the most expensive rates, the most automated service(impersonal), and the have a “no-contact” pay system through their app. They make you put in your card information because supposedly in every flight they have WiFi in which you’re supposed to use to make a in flight purchase. WiFi doesn’t work and so you’re hungry for the entire flight. The flight attendants are rude and condescending and they don’t give you a choice if their WiFi doesn’t work. In an almost 4hour flight I only got a half full cup of tea. They told me that I had to purchase the tea if I wanted another one. Not only the WiFi but also the itinerary was terrible. It didn’t give me time to eat anything in between flights. Both legs of my trip had pretty serious turbulence. I fly usually spirit and American…. Both are different but I don’t have complaints about them. I did 16 trips (32 flights) this year. The last flight was with UA and it was the worst experience of all.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12293,Do not use out of Cusco!,"Just a warning! We have had to cancel the rest of our holiday as Avianca can not fly out of Cusco when it is raining. Considering it is at a high altitude during the wet season I am guessing that this happens often. The only airline flying was Latam as is has radar guidance. We were unable to keep our booking for the Amazon and had to sit in Cusco until we flew home. Costing us thousands in lost bookings, hotels and transfers. The children were upset as we live in Australia and will never be able to afford to come here again. The if you want certainty, best to go Latam. I wish I had known this 😔",Avianca,trip_advisor,['Reliability']
12294,Airline that treats you so well,"We traveled to Nicaragua with this airline, and would thoroughly recommend it. They had initially cancelled a leg of trip from El Salvador to Managua, without us knowing, and we luckily caught it a week prior, and their customer service helped us book the connection, and they gave us a free stay, meals and transportation in El Salvador at Barcelo and Crown Plaza Their service was impressive, all flight personnel with smiles and eager to talk and have a conversation, they served the 7 year aged Flor de Cana rum inflight which was excellent Try to go via Avianca if possible",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Assurance', 'Empathy']"
12295,Line too long,"This is the worst airline I’m the world. Pay more for a competent airline! The line was so long to check our bags (over an hour in line) that we missed our flight. I would not recommend this airline at all - if I could, I would give a rating in the negative numbers! Slow moving line pictured.",Allegiant,trip_advisor,['Responsiveness']
12296,Why can't consumers just get what they pay for,"Booked a trip for my whole family spent over $7000 in plane tickets, booked online directly with Air Canada, however from start to finish has been a night mare, received several misleading emails, ""with various itinerary changes"", so confusing!. However we went to airport to leave Canada, on the date and time stated on the original itinerary (thank god we did because all those emails were wrong), not to mention that both times initial flight and then layover, I was sent emails for check in that had ""WRONG TIMES"" listed. Good thing I did not use email to check in early and constantly referred to my original itinerary. (I am really beginning to think that Air Canada is purposely trying to mislead passangers, so that they miss their flights, so that they can charge more money or have to buy another ticket, I have never had this problem with westjet). Fast forward to today and my husband went to catch his return flight, received emails for early check in yesterday, one was two hours later than time on itinerary, then other email was showing exact time as what was on the itinerary, however when my husband got to the airport they are saying that ""they missed the flight..........huh!"", Zero notification about flight time change etc. I am so fed up, never experienced anything like this in my entire life!!!!!! There should be a negative rating for this stupid air line. P.S. forget trying to call their 1-888 numbers they will have online for hours........with no intention to help you.",AirCanada,trip_advisor,['Responsiveness']
12297,"They changed the schedule. Added 9:55hrs stopover, no hotel as their rules require min. 10hrs",They changed the schedule and added a 9:55 hrs stopover but refused to offer a hotel as their rules require a min. 10 hrs.,Emirates,trip_advisor,['Responsiveness']
12298,Great flight from Chicago to Cancun and back,"Both flights were very good. We purchased basic economy but being a Mileage Plus members, were able to upgrade to better seats. No delay, no hassle flights. Thank you, United.",United,trip_advisor,['Reliability']
12299,Help! Can’t Check In!,"My wife and I planned a fun trip for me to meet her in DC after she wrapped up business near the capital. Unfortunately, I ran into issue after issue with Frontier’s check-in, and customer service. Let’s kick this long winded feedback off shall we? As I was preparing for my departure, I attempted to check in the morning before my flight. However, whether it was from their app, via their check in reminder email, or the website from my laptop, I was denied the ability to check in. (This happened again when I tried to check in for my return flights). I then reached out to their live chat for support and was redirected to a customer service agent…who never responded in the chat. Not wanting to risk missing my flight, I went to the airport well in advance in hopes that the representatives working for frontier at the airport would be able to help me. They were stumped for some time, but were eventually able to get me checked in and print my tickets. However, when it came boarding time, my boarding pass denied at the gate. I heard them say, “We gave away his seat…” I was very lucky that the flight was not full so they were able to seat me, even in an upgraded seat! At this point I was just happy that the stress was over and that I’d be able to make it to DC and see my wife. Nearly a week later as we prepared for our return trip home, I was hit with the same errors with checking in that I had before I left SLC. However, as a fun bonus level, in addition to the check in error there was a notification on my profile that I was being billed additional fees towards my previously purchased flight, and in order for me to check in for my upcoming flight home, I would have to pay all charges first. I wondered to myself, “Is this for the upgraded seat?” No, they said that was a free upgrade at the gate. “Did they not pull the price of the plane ticket from our account?” Yes, they did. “Did I accidentally select a new/upgraded seat for the flight home when reviewing my flight itinerary?” I checked and I hadn’t. The problem was, is that there was NO description for what in the world the charges were for. I went another round of the waiting game worh Frontier’s 24/7 “live-chat.” I waited over three hours to no avail. The Frontier customer service may not be that responsive, but I bet they are straight killers in hide and seek! (At least when it comes to the hiding part). We went to the airport and went round two with no one really knowing what solution to the problem was, and then being told that we’d just have to pay the fees regardless of not knowing what they were for or why they were even there to begin with or I wouldn’t be able to fly home. I told them that I was happy to take care of whatever I needed to, I just wanted to know what the charges were for. Without missing a beat, the Frontier service representative simply said, “Sir, this is Frontier. This is our policy. Would you like to pay credit or debit?” So, I won the bonus level! It turns out it only took handing over my credit card. All jokes aside, we’ve flown frontier before, and we’ve lucked out with positive experiences. However, this was likely our last experience with them. I still don’t know what the charges were for. No one seems to know why I couldn’t check in, and I was lucky that they had extra seats on my first flight. The service agents at the airport did what they could, but they seemed totally ill-equipped to deal with problems that they just weren’t familiar with, or trained to handle. I don’t hold any frustration with them in the slightest. They were doing the best with what they knew, and I likely wasn’t the only person that they had to deal with regarding the same errors on Frontiers part. Best of luck to anyone flying with Frontier! Hopefully it goes as smooth as is currently possible.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12300,Terrible experience,"The customer service was terrible, the organization was worst, and we were supposed to be priority, but even with that we were in line for almost two hours just to check in",Allegiant,trip_advisor,['Responsiveness']
12301,Never fly them again!!!,"I used to fly them a lot. Then they started nickel and diming everything. But the worst was when they incentivized the gate checkers to charge for bags. They said you can't even somewhat squish them or else they will charge you one hundred dollars. I watched a teenager who was trying to fly home two days after Christmas, whose bag fit perfect, but they said she had squished it. They would not let her fly and she could not afford the one hundred dollars. This was the worst but not only occurrence. I will never fly you again and I hope that your sleeves always get wet when you wash your hands. .",FrontierAirlines,trip_advisor,['Assurance']
12302,"Not Perfect, but Definately the Best by Far of the Others!!","Short uneventful, uncrowded, trip that left on time and arrived early. More comfortable seat and more legroom than other carriers at a better fare. Had my usual Coke Zero and pretzels before dozing off a little. Don't fell like a second class citizen, and don't regret having to board with Southwest, like I do with other carriers.",SouthWest,trip_advisor,"['Tangibles', 'Reliability']"
12303,"Terrible ""Customer Service""","This isn't the first time this has happened, but I will no longer book with this incompetent airline. The staff at the ""Customer Service"" desk have no services available and no knowledge of anything related to flights or policy. There are as useless as a wet tissue. My flight was cancelled because of ""Construction"" on the runway which Im sure they knew of prior to my booking of the flight. Missed an important business meeting. Next option was the next day in the evening. Defeated. I need to be compensated for this foolishness. If you know NY area, then you know White Plains quite a hike from Newark Airport using public transit. The United Staff is NO help at all. Refers you to a website to figure out compensation for flight cancellations. NO HUMANs to speak too. What a wait of time. According to the front desk staff, they cannot even contact the internal customer care department. This airline is a joke. I fly on avg with 40- 50 times a year for business, mostly with Delta. The one United flight a get causes the most confusion and headache.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12304,Nice Domestic First Class,I flew with my 90 year old mother. Staff extremely personable. I fly both United and Hawaiian and prefer the United product more.,United,trip_advisor,['NA']
12305,Delta Airlines Great Service,"Delta Airlines has been the most renowned and amazing airlines across the world with which no one can compete. We will request all our customers to rely on us and our services. Spirit Airlines Phone Number 1-800-305-1533 experts will never let you down. You can call the helpline number for knowing about updated discounts, offers, flight timing changes, additional charges or extra luggage.",Delta,trip_advisor,['Responsiveness']
12306,Würde bei dieser Airline kein Ticket mehr buchen!,"Schlechteste Airline mit der ich bis jetzt geflogen bin. Hände weg! Keine Chance das man jemanden erreicht, per Email oder Telefon. Würde die Airline wirklich nicht weiterempfehlen.",Avianca,trip_advisor,['NA']
12307,"Well managed, busy no frills flight across Canada","After having a disaster with a Delta itinerary, we were rebooked on Air Canada to Vancouver. Overall the service was friendly, well organized, and efficient. Like many US airlines boarding was by zone and there was not sufficient room for all roll on bags. It was a completely full 5 hour flight. Surprisingly for a flight of this distance, there were two rounds of drinks and just a few pretzels offered. There were sandwiches and other options available for purchase. Beer and wine also had to be purchased. The flight attendants were super friendly and the plane was very clean. There was a small in seat TV with a relatively limited array of recent movies. All in all, the service was great but one has to pay for anything extra these days.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12308,Last minute delay,"Overall this trip was a pleasant one, It didn't start off that well though. At the last minute when I was already on my way to the airport I received a text that there would be a two hour delay in takeoff. Since we were supposed to leave at 10AM now we had to wait until noon so we were sitting around for 2 extra hours. It seems the flight was not sold out so we had to wait for a smaller plane to arrive. After we finally got started every thing went smoothly and we were in FL in no time. The plane was new and comfortable and very clean. You should know that this is a no frills airline. You do not get free refreshments, if you want anything to eat or drink you have to buy it. The flight only took 2 hours so you could do without if you did not want to pay for a snack. I liked the fact that we could park at the local airport for free and did not have to drive to the city. I would recommend Allegiant and would use it again.",Allegiant,trip_advisor,['Responsiveness']
12309,Average. Nothing amazing. Dont sit at Window Row 20,I always try to travel on local airlines of every country I travel to. In general the airline is basic. Nothing extra or fancy. Seats are small. Dont ever sit at row 20 as this does not have a window even though its a window seat! It was the most uncomfortable journey ever! Halal food was provided however halal food is not indian food. Need more options than a curry.,AirCanada,trip_advisor,['Tangibles']
12310,Travel With Spirit!,"I would definitely recommend this airline! The boarding was pretty simple. We got boarded by zones, I was zone 3. Once we got on the plane, I noticed that the legroom was tight. They went through their safety announcements which was automated. I would of preferred a flight attendant actually speaking on the PA system, but hey, beggars can't be choosers. The snacks were expensive so we did not get any. The cleanliness was amazing. I did not expect much for a low-cost carrier, but we got bang for our buck! Overall, I would recommend this airline.",SpiritAir,trip_advisor,['Tangibles']
12311,"Cancelled flights, no refunds, just don’t book it, will ruin your trip","This is the second time my flight has been cancelled with Frontier at Cleveland specifically, on two different occasions. With little warning upon warning of delayed flight. 12/midnight, waiting past 3am for help. Completely unacceptable to leave families with no where to sleep and out on the streets and spend another day or two away from work traveling with no clean clothes, or food and water accommodations. Not even a cash refund. I’ll never fly Frontier again. They will take your time and money.",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
12312,Lack of integrity ,"Avianca has made changes and now they want to charge more for what I initially had for purchased tickets two months ago. When I was purchasing the tickets I ensured that I was not gonna take that red eye flight. I purchased tickets where I could fly early in the morning even they were more expensive. One month later I was notified that they had to change my flight to the earlier day because of operational requirements. I did not see any convenience with this as it was also to fly in the morning. This last week I was notified that I was switched to take the red eye flight. I talk to them that I was not willing to change my original time. Now they want to charge me more ($743 per person) in case I want to reschedule at a more convenient time, which I had done previously.",Avianca,trip_advisor,['Responsiveness']
12313,good job from united team at Detroit airport,"I missed my flight to denver,due to custom and luggages the people of united were very friendly and they help me to rebook my flight, they were wonderful ,thank you very much",United,trip_advisor,"['Responsiveness', 'Assurance']"
12314,Mrs Santiago,Low cost and excelent service. The staffs are very courteous They help me with the carry on and explain me some instructions very gently,SpiritAir,trip_advisor,['Responsiveness']
12315,Terrible airline,"We arrived to the airport (IAH) 40 minutes before the flight due to a late cab ride. We were told we had to arrive for bag drop 45 mins before departure and that our flight was closed. Even though we could have made the flight, we were denied entry. They had no other flights to our destination that day and they refused to refund our flight. It took me 3 hours to just get our bag fee refunded. I will never fly this airline again. Their polices are ridiculous and their customer service is the worst!",SpiritAir,trip_advisor,['Responsiveness']
12316,Top Notch Customer Service for New Marine Mom,I Would like to shout out to Henry who helped me when I called customer service today. He was able to fix our dilemma involving my new Marine's flight back after his first 10 day leave. He graciously explained the ins and outs of what Southwest offers active military personnel. My son and I are very appreciative for the time he spent answering questions and clarifying misunderstandings. Cheers to Henry! : ),SouthWest,trip_advisor,"['Assurance', 'Empathy']"
12317,First flight worst experience ever,Just see for yourself i want his money back y'all are a joke!!! I've attached photos of everything..,FrontierAirlines,trip_advisor,['NA']
12318,Changed My Flight,My grandson & I were scheduled to fly home on Dec 16th in the early afternoon. I attempted to check in the day before without success. I was informed that my flight had been changed from the 16th to the 14th ( without my knowledge ) and back to the 16th but on a later flight. I was told that there was no availability on my original flight. ( I have the confirmation number) I went on line and booked us on the original flight . ( At a higher price) .... Not one person at Frontier cared. They acknowledged their mistake but were unable to tell me how or why they changed my flight from the 16th back 2 days to the 14th.,FrontierAirlines,trip_advisor,['Responsiveness']
12319,Great,Itis a great airline in comparisson to tohers. In the price you can take with you 2 bags instead of 1 like most of airlines. The food is good and the entertainment service on board is just fantastic. I love this airline,Avianca,trip_advisor,"['Tangibles', 'Assurance']"
12320,recent flight,This was the first flight on Southwest and probably the last. They are known as an economy airline and they are. The flight service on a 4 hour flight was very poor. The boarding process is horrible. The flight was on time but that is all that I could say was good.,SouthWest,trip_advisor,['Responsiveness']
12321,From Gatwick to Auckland,"First time on Emirates . Good experience: good value , reasonable legroom, on time and food was not at all bad .",Emirates,trip_advisor,['Responsiveness']
12322,US to Thailand,"Overall the flight was ok. It was a codeshare flight with ANA (All Nippon Airways). The legs to/from Tokyo to Bangkok on ANA were fabulous...great food, relatively spacious seating, pleasant staff. The legs flown by UA consisted of very average good, crowded seating and average to below average attention by the (seemingly) weary flight attendants. (There was one exception...one male flight attendant seemed to carry the weight for the rest of the staff...perhaps he had been rested).",United,trip_advisor,"['Tangibles', 'Assurance']"
12323,rude flight attendant,We initially boarded flight and then had to get off because it was announced that the pilot was not able to continue due to the fact that he'd gone over his flying limit we did reboard when another pilot arrived but upon entering onto the flight I kindly asked one of the male flight attendants (very tall flight attendant) if he knew by chance what time we would be landing in las vegas and his reply to me was look at your watch and count 4 hours from now and that's the time we land it was very rude and he was very annoyed that I had asked the question kindness goes a long way this was my 1st time flying spirit and perhaps my last,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12324,Scam ALERT !!!,"Scam ALERT !!! Avianca is the most disgraceful company! I don’t understand how this “business “ is not only still standing, but allowed to do legally business. I chose Avianca as they are part of Star Alliance. I had bought tickets for my husband and I and bought the most expensive option so we can reschedule if need it. Sadly we had to and even thought we both had the “protection” we paid the same price as it was online. So we paid twice for tickets that we had “protection on”. That is not even the real issue I decided to never use them again and that would be that, but now when we have our secured tickets it was time to buy a ticket for our 5 years old daughter. On their website the price was $432 and with taxes came to $556 and change. You cannot order a ticket online for a child and we decided to call their customer care yet again. Once on the phone they quote me $789 for my daughter and online an adult was $602. I was shocked AND on top they wanted to charge me a fee for calling them. I got upset and wanted to speak with a manager. I waited close to 50 min to be told that they do not honor the prices on their website as they have their own. WHAT?!?!?!? It’s your company and your website but you cannot honor your OWN COMPANY PRICES?!? I asked her to check the prices and than she quoted me $900 for my 5 years old child ticket. So again. How is a blackmailing and lying company allowed to do business in the states? What a disgrace!!!!!!!!!!!!!!!! Bottom feeder mentality at its best!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12325,amazing leg room for tall people,"great leg room, amazing really, good food, nice service and we had individual screens for entertainment. For me this was about as good as it gets with out being in first class.",Avianca,trip_advisor,['Tangibles']
12326,Only 4,"4 hours and you're in paradise amongst the most beautiful, humble, gracious people! The travel maybe a chore as the roads are not great but well worth it.",Emirates,trip_advisor,['NA']
12327,Ticket (not confirmation) number?,"Anyone know when Allegiant issues an actual ticket number (not just the confirmation number), or where to find this on their site? I need a receipt with individual ticket numbers for a reimbursement, and I can't find it anywhere. This is for a flight that is still several weeks away.",Allegiant,reddit,['Responsiveness']
12328,Everything went great and on time.,We changed planes in Atlanta and everything was on time. Had enough time to get a bit to eat and still catch the next plane to Columbia.,SouthWest,trip_advisor,['Reliability']
12329,Visiting Daughter,"I flew out Friday morning an d the flight arrived in Denver early, the flight was great, and coming home on Monday night the flight was excellent. The employees are very nice and helpful. I would recommend them.",SouthWest,trip_advisor,['Responsiveness']
12330,Excellent service and high quality food,"On the relatively short flight (4 to 4.5 hours) from Dhaka to Dubai, I enjoyed the relative comfort of business class. The boarding process is a bit chaotic in Dhaka as there was a long queue to go through security just before boarding. It was not clear initially but there is a separate entrance for business and first class customers (or Emirates gold or higher frequent flyer members) before security. The service was friendly and excellent. The quality of the food was also excellent. The wine options had changed since my last flight (less than a week ago) and included two excellent whites (a Bordeaux blanc and a premier cru Chablis) and two nice reds (a premier cru Burgundy and a petit Bordeaux). The only limitations were the seat quality (it was a Boeing 777-300) as the seat does not recline to a fully horizontal position and the controls for the video system. The hand held unit is really hard to use with the cursor jumping around in a seemingly random manner. There is a separate small pad that works much better. On the other hand, the range of movies available was outstanding.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
12331,Worst airline e experience EVER!,"Worst airline I have ever flown. After a 6 hour delay in NY, then taking off at after 1:00AM! On an ancient plane looking like from late 90s, into a storm, nearly crashing yet somehow made it to Boston. Terrible service overall. Worst flying experience EVER! Can't believe aer other airlines partner with them! They are a disgrace!",JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
12332,Cancels flights for no reason then says it is weather related so they don’t have to pay your hotel.,Cancel your flight blames the weather even when fine on both ends of the flight. Rebooks you for 2 days later and when you complain they send you to a room with just phones in it to try and get a better flight. After being on the phone for 1.5 hrs you finally get a flight the next day via Montreal. After spending a night in a hotel which I had to pay for we go back to the airport to be told we have been rescheuled for the following day. After speaking to two more people finally get flight out to Montreal and Charlottetown. When we arrived in Charlottetown was paged to be informed that there was considerable damage to our luggage. Today we took our luggage back to the airport and they will send to Halifax to be repaired(no way it can be repaired). I am sure we will be told it can’t be repaired and they will replace with some cheap piece if crap.,AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
12333,Refused to give refund for annual fee,"I signed up for the Frontier discount program last fall and didn't realize they would automatically deduct $59.99 from my account every year. I contacted them the morning they deducted the fee, but they said it was non-refundable. So they are keeping my $60 but I will never fly with them again. Terrible customer service. They are making record profits using underhanded tactics like this. They do not care for customers, they only want money. Shame on Frontier.",FrontierAirlines,trip_advisor,['Responsiveness']
12334,Very average,The cabin crew seemed to be selective with their service and some of them were not friendly. Lunch served was not appealing with poor quality of beef served with biryani rice. Toilets were not cleaned well in Singapore.,Emirates,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']"
12335,Bad customer service,"Honestly they aren’t kind or considerate, would not recommend. Plus there are no complementary treats or beverages. Cabin quality is poor as well",FrontierAirlines,trip_advisor,"['Tangibles', 'Assurance']"
12336,"Just terrible experience with Delta Airlines, I missed my connecting Flight because my first flight was delayed.","Thi is the worst experience I had with the Delta Airlines. I bought a ticket from Departing from Boston to London, Departing BOS on Wednesday, Apr 12, 2023 at 1:45 PM Arriving ATL on Wednesday, Apr 12, 2023 at 4:40 PM Flight# DL0030 Departing ATL on Wednesday, Apr 12, 2023 at 5:30 PM Arriving LHR on Thursday, Apr 13, 2023 at 6:45 AM But the first Flight from Boston to ATL got delayed and when I asked to the Staffs, they told me that I can catch the next connecting flight. But When I reached Atlanta, It was already 5.10pm and my flight was at 5.30pm so I couldn't make it. This irresponsible staffs assured me that I can catch my next flight. I had to wait next day evening to get another flight. Never ever using this crap airlines in my life.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
12337,They suck!,"They charge for literally everything they possibly can, from luggage to getting a tag for your luggage, they don't do anything for you, they are very rude with customers, if we would have known about all the extra costs would have flown delta, they provide many extra services, must have got lucky enough to have our first flight thru delta, they provide many services for free no charge. Would not recommend to anyone!!!!!!",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12338,Horrific,Spent 300 on flights and 500 on fees and baggage. Felt like I was accosted before boarding. Horrible waste. Will never be flying Frontier again. Save your money and spend a little more on a reliable carrier.,FrontierAirlines,trip_advisor,['NA']
12339,Never again,"Never again! Our flight on 7/18 from Chattanooga to Orlando/Sanford was cancelled at the last minute. Had to rent a car and drive to Knoxville for an Allegiant flight the next morning. That flight was also cancelled at the last minute. After paying for car rental, hotel, meals, etc. we got a flight on Delta @ $600 each. Worst flying experience ever!! Forget trying to get through to Allegiant customer service, minimum 2 hr wait time..",Allegiant,trip_advisor,['Responsiveness']
12340,Flight cancelled on 28th May was horrible trip and Very bad refund money,I was travelling with my 2 kids .9 and 3 from Houston on 28th may. I have to attend my FIL funeral Back in India. They have cancelled the flight upon waiting for 4 hours in the flight on 28th may .and gave flight next day6PM and asked us to checkout from the hotel 11AM on 29th may I dont know how again to entertain kids for another half day until we board the Aircanada at 6 PM. They again delayed the flight at 6PM . we finally boarded the flight at 7:00PM I also had my connecting flight from delhi to my final destination .which Aircanada trying to rebook after 3 days which was june 3rd . So i have to cancel Delhi to Hyd flight and paid for this by myslef ... I requested aircrew to exit the flight once landed so I can be on time for my next flight ...but no luck they couldnt help on anything From delhi to hyd I paid $1300 and the refund I got is $200 How fair is this??? @aircanada Can u imagine my situation here ???? And their customer care numbers and sites wont work at all .. I raised a ticket and no response .. The refund I got is from other airlines Air Canada doesn't want to take any responsibility I wish I could give below 0 rating,AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
12341,Personal Avianca de embarque en Madrid 💯💯💯,Fui asistido de manera cordial y profesional embarcando en Madrid hacia Cali ✈️ La inteligencia y amabilidad de Jennifer Jiménez ( la agente de Avianca ) que me consiguió un pasaje de salida en unos minutos mientras los demás pasajeros ya estaban embarcados Me asistió de una forma chévere 💯👌💯💯💯💯!,Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12342,review of flight EK012 from LONDON TO DUBAI,Last week I flew from London Gatwick to Dubai in there new A380 business class. the experience started at the hotel itself with a chauffer drive from my hotel to the airport. at the airport we had to wait for the check-in service as it was rather slow. As business class passengers we were entitled to use the premium Gatwick pass which took us through hassle free security. the lounge service was great with a lot of food selection on display. Boarding followed which was convenient. once in the flight I was seated at seat 15F which is a aisle seat like all others on this aircraft with 1-2-1 configuration. The seat was very wide and comfortable and the wooden veneer gives the cabin a very royal look. Immediately afterwards the CC got some refreshments and I chose the apple juice. This followed with a hot towel. The flight took off at time. the CC then brought the menu and asked for our meal preferences. After the meal which was a real gastronomical experience the CC transformed my seat into a fully flat bed with a soft mattress and a puffy duvet. after two hours of sleep they got some light meals and I chose the chicken pie which was delicious.the quality of headphones was good and the TV screen was very wide. They also provided socks and eyeshades for a comfortable sleep onboard. in all it was a surreal experience and Emirates proved that they are one of the top airlines in the world.,Emirates,trip_advisor,"['Tangibles', 'Reliability']"
12343,Awesome Airline!,Such a nice airline for flying around or getting to Latin America. They offer services from so many different places with a wide variety of destinations. The staff are all amazing and the airline has so much to offer. They do meals for vegetarians and gluten free folks and the options are pretty decent as far as airline food goes. They really go above and beyond to make your flight as comfortable as it can be.,Avianca,trip_advisor,"['Tangibles', 'Assurance', 'Empathy']"
12344,Disappointed in one way trip,"We flew one way first class from Pitt to rapid city and was disappointed to find that the second leg of the flight was not first class. And to add to the frustration, once on board, we were delayed 1 hour!!",Delta,trip_advisor,['Reliability']
12345,NIGHTMARE,"I will NEVER book with Allegiant again!!!! After arriving to the airport and checking in, we were informed that our flight had been cancelled and rescheduled for the NEXT day. Again we arrive and check in early only to be notified by text that the flight had been delayed AGAIN. Get this... Customer support (I really struggle to call it that) was not aware of the change until I told them. We have lost so much $$$ on this whole ordeal and Allegiant's 800 number has been busy for 24 hours. Moving forward, I will pay more with a better airline. This one is TRASH.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
12346,Horrible Lufthansa/ United partnership ,"Had a terrible time with the Lufthansa United partnership. Went on trip to Frankfurt via Lufthansa. Flight was booked via a travel agency. When I tried connecting my frequent flyer number to the flight I was told by united that they could not find my flight b/c it was booked via lufthansa. I was told by lufthansa that they could find my flight but that they could not attach my united frequent flyer number and had to call united abck. After a few more rounds of phone tag it was clear they whatever star alliance partnership the brands claim to have might as well be in name only. They shared almost no information and were totally unable to track my information across both accounts. Terrible experience, very unhelpful.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12347,Flight attendant was hilarious!,"One of the flight attendants was our entertainment on the flight. Had everyone laughing and happy to be on a completely full flight. Very enjoyable! Southwest has the best flight attendants! Of course, we took advantage of the 2 bags flying free... on time both ways.",SouthWest,trip_advisor,['Assurance']
12348,It was a smooth flight but can be improved,"This time for the JetBlue is much better than we flied before with JetBlue airlines.Because we booked Group A ticket , we did not need to wait for long line ,especially I did my early check in at home with my phone. So, the only thing I need to do just scan my phone and show my passport to the weird TSA officer who always treats passengers like terrorists.We are proud American citizens. please treat us with right attitude.The only problem for this flight was that we could hear the flight attendants were arguing each other with nasty attitude. One of the female attendant wanted to put my very small handbag to the overhead cabin without me there and without my permit to touch my personal belonging. which none of the flight attendants I flied before ask me to do so .she refused to follow the chief flight attendant's decision to let me keep my very small hand bag. Over all it was smooth flight. the chief flight attendant he was great.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
12349,Great value,"Have found them on time every time I have used them, only problem is the boarding. Staff very pleasant and helpful",SouthWest,trip_advisor,['Responsiveness']
12350,Not recommended for individuals with medical disabilities or limitations,"I had a free carry on bag with medical devices in it that could not fit in personal item, as well as other medications. Air canada made me check my bag on a flight with connecting stop, leaving me without my IV pump and other medications. I let the person at the desk know of what my carry on had in it and they did not care.",AirCanada,trip_advisor,['Responsiveness']
12351,RSW to San Jose CA,I flew from Ft Myers to ATL. The flight was a bit behind schedule landing but then there was delay in ATL for longer than expected. Eventually things became ready and we were on our way to CA. Pleasant trip and accomidating.,Delta,trip_advisor,['Reliability']
12352,Not a bad flight,Wasn't a bad flight but the lady behind me put her toddler on her lap who then proceeded to kick me in the back the entire flight. The stewardess did say she would say something but by that time it was a bit late in the flight. Entertainment channels were good.,Emirates,trip_advisor,['Responsiveness']
12353,Customer service leaves much to be desired,The flight staff from start to finish was extremely rude. Allegiant has continued to fall very short with regards to reliability and customer service. I would not recommend utilizing this airline.,Allegiant,trip_advisor,['Responsiveness']
12354,Horrible Experience is an under statement!,"I am currently on day 4 of an international trip and have yet to receive my luggage. Air Canada employees have been less than helpful. They have offered nothing in compensation for the emotional distress and disaster of a position I am in. I never get the opportunity to travel and they have made my trip an absolute nightmare. They have no clue where my bag is and are clearly making no effort to find it. The trip I have been so excited for has turned into the trip I can't wait to be over. I'll never travel with them again. This airline does not care about their customers in the least bit. Likeliness to recommend should have zero as an option. In fact, I would recommend not travelling with them at all.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
12355,Zero help? Zero resolution,"You have a travel credit, FORGET IT Frontier has no call center. They are NO help. Their chats error and time out. Their people hang up on you. Probably not their fault. Book these flights if you want to be delayed. And you shouldn’t bother canceling or even buying their trip flex. I bought it and it didn’t help. I got raped. Frontier has screwed me time and time again.",FrontierAirlines,trip_advisor,['Responsiveness']
12356,"Excelent, it's my favorite","I always travel by Avianca, the food is very good, the chairs are comfortables, the staff is very kind and polite, its service is wonderful, the flights are very on time, national or international trips.",Avianca,trip_advisor,['Assurance']
12357,No respect or courtesy for their customers,"We had a flight to New Orleans and when we show up to LAX they announced its canceled. The “manager” Erica then begins to yell at this Mexican family who is not understanding. Then when we come up to the desk, the gentleman that was helping us was looking to accommodate, when she tells him rudely “there’s a line” so I asked “in other words you do not have time to help us” she said “there is a line, that’s our priority!”",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12358,JetBlue round trip flight,"Good flight, adequate legroom and seats. Good inflight service. Departed and arrived on time. No complaints.",JetBlue,trip_advisor,['Assurance']
12359,Decent Flight for the Price,"If you are looking for an airline that provides flights without all of the bells and whistles, Allegiant Air is the choice. This means you should be prepared to pay for your seat selection, carry-on bag(s), checked bag(s) and if you plan on eating any snacks or drinks on the plane, bring money. They do not provide any complimentary snacks or drinks. Essentially, with this airline, you truly get what you pay for.",Allegiant,trip_advisor,['Tangibles']
12360,Direct/Non-stop flight cheap!!,"My teenage children travel often on Allegiant Air from Sanford, Florida to Ogdensburg, New York. It’s a direct flight from Sanford to Ogdensburg, just 3 hours. Super cheap always. Ogdensburg is just 40 minutes from Ottawa where all our family is. Best flight deal and always direct from Sanford/Orlando. Service is great, efficient and well priced. Little hidden gem airline from Florida to Ottawa!! Worth the 40 minute drive to Ottawa. The airport is literally at the border. Allegiance is phenomenal!!!",Allegiant,trip_advisor,"['Reliability', 'Responsiveness']"
12361,JET BLUE   The BEST,"Always fly JET BLUE 3-4 times a year , great experience, awesome service. free snack and soft Drinks",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
12362,Always delayed,It’s really annoying that every time I fly Jet Blue its always delayed not by a half hour but 3 to 4 hours. Free Wi-Fi I don’t think it’s worth flying anymore because they just can’t get their flights on time. So frustrating!,JetBlue,trip_advisor,['Reliability']
12363,Early March flight with no problems! Southwest!,Nice flight on Southwest early March. Made it back home before things got crazier with the Covid19. No problems. Southwest always delivers!,SouthWest,trip_advisor,['Reliability']
12364,Great flight,Staff at southwest is always friendly and do an amazing job. I always try to fly southwest if possible.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12365,Excelente experiencia,"El servicio a bordo es muy bueno, las personas son amable, tratan cordialmente de solucionar tus inconvenientes; tiene una aplicación para check in buenísima, puedes ver el estado del vuelo, entre otras El itinerario es cumplido La comida es buena (no tan mala para ser aerolínea) Tiene muy entretenimiento a bordo",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
12366,FAT to JAK,"I elected to fly with United while they were offering a promotion, my ticket was cheap and I was able to board with group 2. My flights were comfortable and there was a good variety of in-flight entertainment.",United,trip_advisor,['NA']
12367,Great Value,Very efficient attendants both at check-in and on the plane. Made me feel safe and comfortable. The plane was clean.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12368,Worst reliable airline bar none.,"My husband has been commuting for work for a year, and flies Jetblue from Westchester to West Palm Beach. Virtually EVERY SINGLE FLIGHT has either been delayed, diverted or canceled. Today multiple flights, including his, have been canceled and their ""solution"" is to rebook him in 2 days flying out of a different airport (Newark, NJ) and flying into a different airport (Ft. Lauderdale). Totally unacceptable. Try calling? They don't even give you an option to speak to an agent. Try online chat? The wait is in excess of 2 hours. Want to manage your flight online? You aren't able to manage your flight online. This airline started out great and has been in a declining free fall since. Travelers beware.",JetBlue,trip_advisor,['Responsiveness']
12369,Why Have Rules if They Are Not Enforced?,"When booking you have to check off that you are Covid symptom free etc. An intoxicated gentleman (who was served 2 drinks on the plane in addition to his already inebriated state when boarding)was in front of us (he was moved up because there was limited passengers.) He proceeded to literally cough uncontrollably during 80% of a 4 hour flight. He had to be instructed to put his seat belt on when we landed though we were to leave it on all flight. He was thrashing around, dropping items and turning back towards us coughing the entire time. The only thing the flight attendant did was say ""bless you"" once as he walked by. No attempt was made to have him mask up or move. We felt as if our safety and health were compromised the entire flight. This experience will definitely weigh heavily on us and our family and friends choosing not to fly Spirit in the future.",SpiritAir,trip_advisor,['Responsiveness']
12370,Highly Recommend. Staff are great!,Highly recommend travelling with Jet Blue. The staff couldn’t be more helpful. We had an issue with our flight. The times were changed and we didn’t know. They put us on a flight the next day with no hassle and no extra expense. It was a stressful time and they handled it with grace and speed.,JetBlue,trip_advisor,['Responsiveness']
12371,DO NOT RECOMMEND for parents with young kids!,"If you are flying with kids I would 10/10 NOT recommend Frontier. I booked this flight in November of 2023 to fly from Denver straight to CLT. My plane was supposed to leave the morning of the 28th and land that same afternoon, no stops. Frontier changed my flight in December without even notifying me. They had me flying from Denver at 12:30am to Orlando, being on a super long layover in Orlando until 8pm and then flying to CLT WITH TWO KIDS (a baby & a 6yo.) it was extremely difficult and took me a couple days to finally be able to talk to a human and explain why this flight wouldn’t work. They did change it thankfully to leave the next day. Day before the flight we get the email to check in. I fill everything out and had to spend another $50 just to have my 6yo sit next to me. They had her in a seat, 15 isles behind me! Did I mention she is 6!!!? Will never ever fly frontier again.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12372,worst airline!!,"this was my first time taking spirit and i will never ride spirit ever again. I landed in Orlando Florida and my baggage never made it on the plane. i had checked in an hour and a half before we boarded the plane. They told me to file a clam which i did and they said that my bag was still in Pensacola. the next day, the update on my bag was that it is missing... I've had to call customer service 20 different times and each time i am told something different. This is the most frustrating thing ever. They are telling me to call a different number and when i called, it is out of service. I am on hold for 30 plus minutes each time for them to transferring me somewhere else..",SpiritAir,trip_advisor,['Responsiveness']
12373,Terrible customer service and even worse on the app.,"Spirit is terrible. To cancel my flights they were charging me so many additional fees. I made clear that personal reasons came up and I could no longer travel on that date and simply needed a different date. Initial cost of flights was 265, to change or cancel fees, were 245! So essentially my money was taken.",SpiritAir,trip_advisor,['Responsiveness']
12374,Baggage,"There was no email response back nor update the status of the luggage and phone no provided on report are not reachable. Totally no customer service response about my lost baggage from 3 jun 2022 flight (EK 0355/EK 007). Emirates bag tracker website I was told to check has keep show tracing in progress. Rubbish, expenses again and again, after 5 days still no update the status of my luggage. How agony feeling, i don't think Emirates airline can understand. Is horrible and lousy service I ever had in my life.",Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12375,I have always been treated with professional and respectful agents.,"I’ve come to love Air Canada and all its agents and crew. I fly from Calgary to Toronto on my first flight. Then from Toronto to Dubai. It’s a long flight of around 11-13 hours, but I have always appreciated how the flight attendants really try to make the flight as enjoyable as possible for the long journey. I have read some of the bad reviews and that is what pushed me to write my own. As with any company, there are some individuals that may hurt the airlines reputation, but the vast majority do their company proud.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12376,Delta Premium Select: Disappointment in the air,"The Class of Service list did not include the category in which we flew. It was actually Delta's new Premium Select and as much as I like Delta and rarely find fault with the airline, Premium Select was a huge disappointment. We flew the trans-Atlantic legs (Minneapolis-Amsterdam, Amsterdam-Seattle) of our trip from Vancouver to Athens on an Airbus A333 aircraft. The cabin looked good when we entered and we were warmly greeted by an ace cabin crew and provided with a blanket, pillow, and amenities kit. All very nice, but where do you put the pillow and blanket when you aren't using them —on your lap or on the floor (there was no room above)? Yes, there's more legroom than in economy or Comfort +, but not much more. Depending on your height, you may not find the seat very comfortable. (Frankly, the economy seats on our 45-minute shuttle flight from Seattle to Vancouver on our way home were much more comfortable.) The person in front of you can still fully recline (as the person in front of me did) which encroaches on your space, puts the entertainment screen in the seatback on your nose, and tilts the seat so that you have to crane your neck to watch the screen that's on your nose. Neckache, anyone? The lighting is also iffy: flying at night the cabin lights are turned off and individual lights for reading are not very strong; dim to be honest. It's as though Delta is saying ""You must sleep!"" And the food. Ah, yes, the food. Delta promotes a finer dining experience in Premium Select. Maybe, but not on our flights. I think the food was the same as what Comfort + gets, we just had nicer plates and utensils. But the gloppy dinner choices stunk up the cabin. Some would use the word ""aromatic"" to describe the garlic and onion aromas wafting through the cabin from our meal; I would use the word ""odors."" And breakfast? An egg McMuffin equivalent. Seriously? Bottom line: I think Delta is trying hard to offer more, but it has a long, long way to go in Premium Select to match similar Air France or KLM cabins across the water. Premium Select sits between Comfort + and Business Class on Delta and costs significantly more than Comfort +. It's just not worth it. Next time we'll go Comfort + and use the money we save on other parts of our trip. Sorry Delta, I like you, but not for Premium Select.",Delta,trip_advisor,['Tangibles']
12377,"Great flight, lousy customer service.","The flight was great, unfortunately my checked bag was crushed. When I went to the Frontier baggage office at DIA, I was advised by three Frontier employees behind the counter that I had to file a claim on their web site. I asked if they'd like to photograph and document the damage and just repeated ""Do it online"". When I got home, I went to the Frontier web site to discover that a claim had to be reported to a Frontier agent within 4 hours of the flight's arrival. When searching for the damaged bag claim form I discovered it was not on the page for damaged luggage, but rather on the page for ""Lost of Stolen"" luggage. As of today I'm still dealing with Frontier to replace the bag. The customer service is among the worst. Unfortunately the management of Frontier doesn't seem to care, or are completely oblivious of how bad their web site & customer service is.",FrontierAirlines,trip_advisor,['Responsiveness']
12378,Don’t Believe the change fee hype,"United speaks as if they are doing something special by waiving change fees. Right now ALL AIRLINES are waiving change fees. The hypocrisy comes in where if you change to a flight that costs more, naturally you would expect to pay the difference. But if that flight is less, shouldn’t you expect the difference in a credit/refund? American Airlines can apply that common sense, but United (being greedy as usual) absorbs all that is left. That’s as immoral as it comes. Wrote United, and got a reply back of the normal cookie cutter too bad, ""We appreciate you taking time to share your thoughts about our ticket change policy. We're sorry you are disappointed, and your comments are very helpful to us in understanding how to improve your travel experience. We look forward to working toward the suggestions you've mentioned, and to welcoming you aboard your next flight."" So back to American Airlines I go.",United,trip_advisor,['Assurance']
12379,Colombian airline with great domestic and international service!,"Travelled within Colombia with Avianca to Medellin and Barranquilla. Then I flew with them on an airbus A320 from Bogota to Quito. On all flights there was a beverage and a snack. On the international flight, to Ecuador there was a warm meal with complimentary beer, wine and other adult beverages. Flights were on time and luggage arrived well. The service at check in and on board was courteous and efficient.",Avianca,trip_advisor,['Responsiveness']
12380,No refund,Worst airlines.. i booked my flight in may 2023.. its been 4 months I didn’t received my refund for the flight… service is very bad..i will never recommend air canada flight,AirCanada,trip_advisor,['Responsiveness']
12381,Flight to vegas,"We have been Delta flyers for years, Delta does a wonder job, I have alway had a great experience with the crew and I find them to be very helpful when I need something or have a question. They are always very polite",Delta,trip_advisor,['Assurance']
12382,Great Flight on United,"We experienced attentive service, comfortable seating and good food on the last flight we took on United.",United,trip_advisor,['Assurance']
12383,The Unknown Soldiers ( dream team),"I flew recently from Manchester to Dubai as usual with Emirates, I always have the best experience and care, but I have never felt this experience that I noticed in this flight, recently I had a medical need to sit less, so I was walking and stretching near the cabin crew working area, and what I observed is something passengers to see, as we are sitting comfortably and served in economy class like a first class, I saw the crew working efficiently and effortlessly around the second , they have high standards of organisation and communication skill, the team worked at a high quality to achieve one goal which passengers safety and comfort, without compromising either, they still have the time to attend every person and be supportive of each other. The organisation skills was top notch and the hygiene was better than an operating theatre (doctor speaking), the staff was multi nationals but you don’t notice any culture clash as if there culture is Emirates airways. Could write an article if the space allows which I recommend the airline to publish an article in the flight magazine about the true nature of the job , the skills the staff have and the integrity they have in delivering the job right. Most of us they think the job is only about serving food and passengers comfort, the captain and the flying team deliver high standards of safe flying but the cabin crew are the sole responsible for passengers safety and I don’t many people knows this. All I would say this is a dream team who work well above any standard of care and duty just to deliver the job right. This dream team are Supervisor Omer, and Beate, Haifa, Thaysa, Christina, Kristiana, Rodrigo, Amina, Kirui and Menka ( who kept the facility spotless clean and tidy throughout the flight) big round of plause of me and I am if all passengers seen what I have seen they would have given them a standing ovation. Well done and keep up the hard work.",Emirates,trip_advisor,"['Assurance', 'Empathy']"
12384,Trash 💓,"This airlines should be illegal: it’s a tube with wings and a TRASH crew and service who can’t do anything but scam you. I had a flight at 6pm which frontier then claimed to have “mechanical complications”, which then proved to be a LIE after us passengers saw that they were actually short on pilots. This was not the first offense that the airlines made against me today. Secondly, frontier proceeded to cancel the entire flight after 4 hours of waiting for a status update. If this is not wrong enough, the airlines then increased their rebooking prices to $459 compared to the original price of $78. Frontier did this immediately after cancelling the flight. I have now been at the airport for 8 and a half hours in total and am not having it. Frontier's service does not deserve to be called service— the employees are rude and inconsiderate, they dismiss you when requesting a refund, and refuse to give a voucher for hotel stay. I am now paying extra money for flight rebooking, uber, and hotel. Overall, I have wasted a good amount of my life and energy with this damn frontier and will never NEVER EVER FLY FRONTIER AGAIN! Frontier, you should be ashamed for your lack of integrity and your distinct disorganization. You cause nothing but hardship and pain.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12385,"Typical United flight, nothing memorable. 17 HOURS!!!","Had to fly United to Singapore under the Fly America act. It was SFO SIN, 17 hours direct. While some people might love direct flights, to me that was a bit long and would have preferred to stop in either ICN or Japan. But it was a decent flight in economy, legroom fine (I'm not very tall at 5'8) and inflight entertainment decent. Had a few meals served, mostly forgettable. I think because the flight was so long and I had to go to work the moment I arrived, I just took the time to try to get some sleep (didn't watch very many movies at all like I'm used to). I do remember I was able to get lots of water to stay hydrated and walk around alot to stretch the legs. Was able to get lot of snacks too. Overall a typical United flight in economy with not a whole lot memorable about it except just being long. But it got met there on time.",United,trip_advisor,['Reliability']
12386,Check all the details on your ticket when you check in!,"In my opinion.... Allegiant positions itself as a discount airline... the planes sure feel like a discount airline... the up charges for a water or snack signify that you're on a discount airline. But the prices sure don't feel like a discount airline to me and I feel like they are getting sneaky. I purchased what appeared to be an inexpensive ticket to Boise... which then was driven up in price by the ""bundle"" that I purchased in order to get a seat and a carry on bag. This doubled the price of the ticket. Okay, so I accepted the bundle and went ahead so I could choose a seat and also have my carry on bag. When my check-in online came through, I noticed a very small icon that showed a checked bag, but no carry on bag. I called the airlines only to find out that... depending on the flight, they can change from a checked bag to carry on and vice versa. They wanted an additional $104 for 2 people to have carry on bags. After I already purchased the highest bundle. At this point, I could have booked a flight to Hawaii for less... seriously. In all fairness, they relented and changed my bundle back to checked.... but be careful and pay close attention to what you bought and what you get on your boarding pass. Southwest, Frontier, or Breeze airlines ought to give this company a run for their money.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
12387,nice flight with very cooperative staff,"It was a busy domestic flight on an week end and the flight was full , we had vegetarian constraints but the staff went out of the way to make us comfortable and provide us what options were available",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
12388,Easy Breezy,After dealing with another airline (which will remain nameless) the boarding process was handled so professionally. No one pushing and shoving people out of the way. The flight attendants were courteous and helpful. Overall it was a pleasant trip. Will definitely fly with them again.,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12389,PLEASANT EXPERIENCE,was treated like a VIP and it was very pleasant experience. And will recommend any one wants to travel in first class,AirCanada,trip_advisor,"['Assurance', 'Empathy']"
12390,"Almost 5 stars, but there was one glitch","Overall we enjoyed our flights to and from Canada on Air Canada, and would fly on them again. Our problem was that we had prepaid for meals on the flight, but by the time they got us they were out of meals. In the end we loaded up on snack items. The fact that we were only half way back on the plane is the surprising factor. They said that they were not given enough meals. I would say that they didn’t have very many since most people don’t buy meals. They should at least have enough meals for the people who prepaid for them. We did contact AC the next day and they offered us an apology and a voucher towards our next flight. Hopefully they will review their meal count process next time.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12391,Low Fares and Tight Seats,"The fares are great, but be ready to pay for everything else, even water on the flight. The seats are tight, but the flight was non-stop and pretty short. Delays are not uncommon",Allegiant,trip_advisor,['Reliability']
12392,Ms. Yoho,"Very rude flight attendant at the checking counter. I saw 2 woman verbally abuse an elderly couple, They pulled them over to check their bags and both ladies from frontier ( they didn’t look or sounded like ladies in anyway) yelled at these couple in their 85-90 year old and told them if they interrupted they will not let them flight on frontier. Very sad to see this. Specially when they were that old and looked so confused. I tried helping them to translate and they didn’t let me board. I suggest you find another airline and saved yourself the abuses. In my opinion this is probably illegal and hope upper management select their employees more carefully.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12393,Orlando to Pittsburgh 11_6,"This a great place to fly into for visiting friends in eastern Ohio. Flights are cheaper and the airport is well done, lots of shops and restaurants. Easy to navigate.",SouthWest,trip_advisor,['Tangibles']
12394,"No help, long customer service wait times, no one at the airport to help navigate rebookings.",After being delayed for more than 6 hours they cancelled our flight. Then no one from aircanada was at the gate to help us rebook. We called their customer service number and was on hold more than 2 hours. And they booked another flight in a different airport next day. They did not give or offer any compensation even after we told them we read their policy and understanding our passenger right. When we did leave the next day they lost the our checked luggage for several day (we had them send back to our house). On our return flight they delayed us again and said we would have to pay to be on the next flight because all that was left was business class) we reminded them again of our rights and said they would not put us on the next flight unless we pay.more) the next flight home are more than 9 hours later. Again- they offered no compensation. Worst experienced with airline we have ever had. We gave them many opportunities to make this right on the phone and they still did not offer to make it right or just follow their policies. Never ever fly this airline! Jim,AirCanada,trip_advisor,"['Responsiveness', 'Reliability']"
12395,Unfriendly to family,"You need to pay a lot of extra money to be sit with your daughter aged 7. Putting your family at risk is a very questionnable commercial practice. Some films that other passengers watched were pretty offensive including nudity and disturbing violence (John Wick, concentration camp films...) Why expose children to unfit contents on other people's screen? That is shocking. On board service is very plain. Food can be eaten if you are hungry. Staff is ok",United,trip_advisor,"['Responsiveness', 'Empathy']"
12396,Worst experience I’ve ever had,"I travel ALOT and this was the absolute worst experience I’ve ever encountered. I bought a basic economy ticket because I travel very efficiently (usually with a backpack), but because of this I was not allowed to even checkin online or at the kiosk because this airline wanted a human to “verify” I had no oversized luggage. To make matters worse, Because I could not at least checkin even as a “United frequent flyer member” i arrived at the airport almost 4.5 hours early and there was not one person at the United counter and the kiosk was disabled. I (along with several other CUSTOMERS) waited in line for at least ONE HOUR before anyone showed up. However, the kiosk opened about 10 minutes BEFORE any humans showed up and once again I could not use the kiosk as indicated I could do online, because a human had to verify I was not checking luggage. This process wasted 2 hours of my time just to get a boarding pass when I should have been able to do this online or even at the kiosk. The seat was comfortable enough and we arrived early so I was able to make my connecting flight without an issue. I was NOT happy with this process.",United,trip_advisor,"['Responsiveness', 'Assurance']"
12397,You had one job...and you failed at it.,"CAVEAT EMPTOR: They may not get you to your destination...ever, and I cannot believe I paid this company $372. I was apparently the sucker born on my particular birthday. My expectations of Spirit were incredibly low when I booked this flight. I just wanted to get from Point A - Charlotte - to Point B - Las Vegas - for a guys' weekend. Eighteen hours after my flight was supposed to depart, here I sit in Point A while my friends in Point B send picture and message updates. On April 8, 2022, I spent 4 hours at the Charlotte airport up until and past the boarding time for my Spirit Flight 51 from CLT to LAS which was set to depart at 6:15 PM. Not once before the scheduled departure time did Spirit let us know the flight was delayed. At 6:32 PM I finally received a text message from Spirit letting me know that our flight was canceled. A few facts: 1) I left work early to drive to Charlotte, NC, for my flight (1.25 hour drive) 2) I booked my flight on February 13 3) Every screen at CLT said the flight was departing on time 4) Every app and flight tracker said the flight was departing on time 5) There was no one at the gate when the flight was canceled 6) There was no communication about where our checked luggage might be 7) There was no attempt to rebook us on another airline or assist in helping with disrupted travel plans 8) There was no offer to compensate travelers who were stuck overnight in Charlotte for lodging, meals, or anything",SpiritAir,trip_advisor,['Responsiveness']
12398,Drive instead!,"Frontier Airlines is by far the WORST airline I’ve ever dealt with and I’ve been flying for 30 years! I understand air space issues happen. But what frontier did and how they handled their business is beyond unacceptable and in no way shape or form do they offer customer service. They will ignore you phone call. Put you on hold until their phone lines close and you have to pry their jaws open to get your deserved refund from your canceled flights!! We had our flight from Tampa to Portland canceled. No one would help us. The next flight was over a week out that they had to offer. (This was a full flight. So me and hundreds of others stranded with no explanation as to why). Not even the employees knew. No one was on the same page. I was told that I could change the name on a ticket my family had an extra of so that my daughter could use it to get home only for them to say that they are not able to do that and they left my underage daughter at the airport by herself with no one there with her while my entire family left her to go board the flight. So I had to then again cancel another flight I had booked to get home after her. And had to purchase more tickets from another airline to get home. All frontier had to say was sorry for the inconvenience. They talk off a script like robots!! 3 days later, lost income, lost schooling, 5 airline tickets, 3 flights and we are finally home with zero help from your shi&$y company!! After the fact frontier then say “yes we do offer name change services so long as you pay the difference, I’m sorry this happened to you.” There were 9 empty seats on that flight they denied her!! I will be sure to contact better business bureau and if you are thinking of flying Frontier airlines, do yourself a favor and DONT!",FrontierAirlines,trip_advisor,['Responsiveness']
12399,good service,"Overnight flight. great food, nice options, not a lot of movies but tv series options. Good service. Bags allowance generous. I can't complain.",Avianca,trip_advisor,"['Tangibles', 'Assurance']"
12400,First time Jetblue flyer,"First time flying with this airline last week and it was one of the best flight I have ever taken. The airplane/seats are very specious, they offer in flight wifi and entertainment and the service I received from the flight attendants was top notch. Great job jet blue I will be flying with you again",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
12401,Changing flights inconsistent policy,"I try to fly out of Westchester when possible, knowing if there is equipment problems the delays could be quite long. This was just a weekend trip so I only had carry-on bags with me. My recent trip (Westchester to Chicago with connection in Detroit) I was able to switch to an earlier flight that had been delayed 4 hours. This switch put me in Detroit earlier than my scheduled flight. The gate agent was great and accommodating. There was no charge incurred for this change. This flight landed early in Detroit and I saw that a flight going from Detroit to Chicago had been delayed and just started to board. I hustled over to that gate (30 gates away) and asked the gate agent if there were seats available. I was advised that there were plenty of open seats but if I wanted to change flights I would incur a $75 fee. I explained that I had no checked bags and that I had upgraded to premium economy for every leg of the trip. I also advised that I was not charged in Westchester for the same change. He reiterated that if I wanted to get on board I now I needed to pay (which I did). Fast forward to the return trip through Detroit. I arrived at the airport early and the same situation presented itself. Another relatively empty flight was leaving earlier than my scheduled flight. I asked the gate agent if I could change to that flight and again, I was told they would charge me a $75 fee. I told the agent the earlier flight still had the same connection as my later flight. Since they had a fair amount of empty seats my giving up the seat on the later flight might be useful to them if they needed more seats. The agents response was they do not care if they have empty seats, if I want to switch they would charge $75. The flight itself was fine, the flight attendants were great on all the flights. As a business person I do not understand why there would be a charge if seats are available. To me, freeing up a later seat gives opportunity to sell a full fare ticket. An empty seat on a departing plane gives no opportunity for revenue and doesn’t create good will. The experience will not make me cease flying Delta but I will not go out of my way to choose it as my first choice airline. FYI, no inflight entertainment on the Chicago to Detroit flight nor Detroit to NY. Wifi also was not working in the second leg. Thanks Delta!",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12402,Why do they have to stress me out like this,URL: URL Thumbnail: URL Images: 	 URL,AirCanada,reddit,['Responsiveness']
12403,Extra Leg Room in Premium Economy Was Well Worth It,Paying $159 to upgrade to premium economy was well worth the price. The extra leg room made the 12 hour flight far less onerous.,United,trip_advisor,['Tangibles']
12404,Flight canceled last minute,"My flight was canceled 3 hours before it was supposed to leave. I was on hold for over an hour (without speaking to anyone) before just deciding to go to the airport. There, I was given a refund, but they couldn't/wouldn't put me on any other flights. I had to go over to American Airlines and buy a ticket for myself, which (one-way) was more than the Allegiant flight originally was. NOT WORTH IT. I will just pay the extra in the future to fly with other better airlines.",Allegiant,trip_advisor,['Responsiveness']
12405,No,"Eh. Dont care about the price, I get that you have to pay extra for everything and honestly whatever, the flights alone are fine. But their covid protocols: terrible. No social distancing, barely saw hand sanitizer in the airport, the plane seating is TERRIBLE. Three to a row (during covid), people in front and behind. Money is more important than safety I guess. Hoping for a good and safe flight, I honestly trust the plane and pilot, but as a business (the seating, idk what to call it) they’re not someone I would recommend.",SpiritAir,trip_advisor,['Tangibles']
12406,RN,Go somewhere else. Trust me. Rude employees and flight attendant. Not to me personally but just witness them being rude to others,FrontierAirlines,trip_advisor,['Assurance']
12407,TRASH,Worst airline in history. Got to the airport but NO GATE?! Sat over an hour ON the airport waiting to get off,FrontierAirlines,trip_advisor,['NA']
12408,Staff should be in Jail,"The silly disgusting vile flight attendant who STOLE the passengers eye mask should be charged with extortion after offering sanctions for refusing to hand over PRIVATE property. The rest of the crew inc' supervisor should be charged too, for their participation. Would rather walk and swim than fly with this despicable company. You will never catch me on a JB flight.",JetBlue,trip_advisor,['Assurance']
12409,Made reservations through JustFly but had to have United fix them,"Made the reservations Feb. 2019 with JustFly. With the China Flu Europe will be shutdown past our reservation time. Tried using the JustFly web page to re-book for next year. The submit button is not working or JustFly web system is overloaded. I tried cancelling the flights on several times over a three week period without success. Finally called United directly and within 5 minutes everything was fixed. You may think you are getting a better deal with JustFly, but after paying their hidden fee and total lack of customer service, I'd look at just booking with the airline. I would choose united. Just bring a pillow to sit on.",United,trip_advisor,['Responsiveness']
12410,Airline with best available prices.,"We love using this airline because you can find/get get prices and you can change your flight due to cheaper prices at anytime you find a new one, just update.",SouthWest,trip_advisor,['NA']
12411,nice flight,"We baorded right on time, left gate on time,crew was wonderful (based out of Bpston). they were very freindly and accommodating. arrived early.",Delta,trip_advisor,['Responsiveness']
12412,Surprised!,"I had been told Allegiant is a low quality airline. Armed with that feedback I was apprehensive to use them for my trip to Vegas, but their price was almost half the cost of their competition . Furthermore they offered ia direct flight, where the competition had a four hour layover in Seattle . My wife and I were pleasantly surprised with the quality and service allegiant offered. The Airbus a319 we flew on was in very good shape. No missing seats, back rests, or luggage containers others had warned about with this airline. The plane was no different than any other plane I have flown on. Our flight was scheduled to be 2 hours and 40 minutes, but we actually arrived 20 minutes early. “Yes” you have to pay for drinks and luggage, but that sure doesn’t add up to the $220 ticket price difference offered by the competitor. If you’re traveling from Bellingham to Vegas, I would highly recommend this airline .",Allegiant,trip_advisor,"['Tangibles', 'Reliability']"
12413,Ticket Cancelled 10 hrs before departure. Will I get money back?,I cancelled 10hrs before my flight. Total ticket value is around $280. Cancellation fee is $99. Will I get remaining $179 to my credit card?,FrontierAirlines,reddit,['Responsiveness']
12414,Spirit’s inadequacy,"First of all, getting messages to get to the airport 3hrs prior, when the staff doesn’t show up until 2 hrs before the flight started things off bad. It would be nice if any of the updates from Spirit reminding online checkin informs the customer of the actual time the checkin desk will open so customers know what to expect. I was traveling with 3 children and 2 elderly disabled parents. I needed wheelchair assistance for BOTH of them. They had me wait in the “priority”assistance line which was supposed to be faster. When it got to my turn, they turned me away and asked to go to the self bag drop because the priority line was just for military folks, and that the wheelchair assistance would only be available at 4am (meanwhile my flight was at 5:10am). Meanwhile, an elderly couple behind me were assisted at the priority line because the female elderly customer was supposedly disabled and needed assistance (meanwhile no cane, walker, or wheelchair was being used). Almost felt racial discrimination at that point (can’t help to think that as the agent and those customers were of same racial background, and myself being different). Then I go to the self bag drop area which had a huge line, and the machines were acting up, delaying things further. I was at the airport 3hrs prior to departure time. Only made it to the gate 20 minutes before boarding time. This was not because of TSA, but simply because of Spirit’s inadequacy. Just some compassion in your daily routine from every individual is all you need. The flight itself was not bad.",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12415,Plane was NOT cleaned....food and drinks prominant on the floor/seats,Plane came from Ft. Lauderdale with younger partying College Crowd. Some passengers remained on plane. Plane was NOT cleaned. Had to choose another seat....which also had drinks underneath my feet.,SpiritAir,trip_advisor,['Tangibles']
12416,Lack of Communication,"Our flight was diverted due to weather, which I understand, but the passengers were never informed of our new itinerary. We moved Gates a few times, but were not informed of our destination until we were on the plane. We were unable to arrange for transportation at that late hour from the airport to our resort. We were offered $50 off a future flight.",Allegiant,trip_advisor,['Responsiveness']
12417,Southwest Round Trip,"I was going home to the Los Angeles, CA area from Little Rock, AR. The flight out was a typical Southwest experience, short layover in Phoenix, AZ, no issues. On the return flight out of Ontario, CA the flight was delayed 35 minutes for an unknown reason. I had a layover in Phoenix, AZ and that flight was delayed 80 minutes. Over the last year I have experienced delays about half the time which can be a huge inconvenience. I have flown Southwest approximately 10 times over the past 12 months, so about 5 delayed flights. On one layover trying to get home I was at the Las Vegas airport for 3 hours. There has never even been any kind of apology from Southwest. I guess we should just expect delays?",SouthWest,trip_advisor,['Reliability']
12418,Rip Off my Travel Credits,"I had travel credits with United, about $1200 of them. United ""lost"" them and refuses to credit me although I have a copy of the uplift loan I used to pay for my cancelled tickets. They are horrible people.",United,trip_advisor,['Responsiveness']
12419,terrible customer service on the phone,"impossible to book seats on the system, options show up on app but dont save, seating plan does not show up at all on the web site. trying hours to contact customer service, just stupid long 'bot' menus that randmoly throw you out of the phonse call. keeps trying to say do it on line when that clearly does not work. it is really simple operations that any other budget airline can do on their website, but not here. typing this during a long wait on the phone hopefully to talk to someone, who will probably tell me they cant do anything because the whole system is a joke. We are about to do an international long haul flight with no option to select seats for the family !!! grrrrrrrr",AirCanada,trip_advisor,['Responsiveness']
12420,Always a nice experience,Southwest always has done an excellent job. The staff pilots gate folks etc have always been great. Very flew flight delays free bags etc make it a great choice. Now a couple more inches of legroom and perfecto,SouthWest,trip_advisor,['NA']
12421,Review,"Great flight, clean, space, and they took safety precautions. The flight attendants where vice nice and welcoming. the bag rules suck but i booked another flight for this month lol",SpiritAir,trip_advisor,['Responsiveness']
12422,Flight Cancelled! Refund not complete! Way overpriced for the service they offer,I tried confirming the flight and the app would not open. Therefor I was not able to confirm the flight since the night before. The flight was cancelled. Instead of calling or sending a text they sent an email. Meaning I made it all the way to the airport on time for no good reason. Like if one is checking the email all day with so much to do to actually get to the airport. To top it off they refuse to give me the a full refund because I had made a modification moving my flight up to a sooner day. Something I PAID FOR. It was of no fault of my own for them to not make an exeption to a full refund. I will never ever ever again book through Spirit Airlines nor would I recommend them. If I new before hand that they have a tendency and reputation for cancelling and delaying flights I would of never booked with them to begin with.,SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
12423,Stranded for a Flight Attendant,Entire plan passengers waiting for hours for flight attendant to show. Many people lost international connection because of a no show flight attendant.,United,trip_advisor,['Responsiveness']
12424,Flight attendant courtesy,"What is happening? Cultural decline I’m guessing. Unbelievable how unfriendly this airline is. It seems passengers trying to please flight attendants rather than the reverse. Grumpy Gloria for example. Gloria refuses to hang my blazer because I missed sitting in first class by 10 minutes and one row. Gloria said she needed to make sure she had enough room for her first class. (I was happy to hang my own blazer, by the way) Moments later Gloria proceeded to hang the giant parka of a United employee was just riding along sitting much further back. Classic customer service :-) lol still there remained plenty of room and hangers, but she never once asked. Hey United; attitude reflects leadership, Captain",United,trip_advisor,['Assurance']
12425,Pretty average.,"We have been flying with United for a while. The airline is pretty average. We were flying back home after an amazing vacation. Check-in at the airport was a mess. Flight was delayed by a few minutes. We then boarded our flight to Newark. The seats were average. The cushioning on my son's seat's armrest was taped on. The IFE needs to be updated. We were served a few snacks. The flight was pretty uneventful. In summary, United is an average airline.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
12426,Worst flight experience I've had,"I've flown over 70 times (yes, I keep a journal of flights) and this was the worst travel experience I've ever had. The United flights were from OKC to O'Hare to Fort Wayne. It was supposed to be a 6-hour itinerary with the layover. It turned into a 14-hour ordeal (not including travel time to the OKC airport and to my mother's home in Fort Wayne. We left the house at 5am and didn't get in to my mother's house until 11:pm. All in all, there were 4 flight delays (moving the departure times), 3 different excuses for late flights, 3 gate changes, and one piece of damaged luggage. One of the excuses was ""snow"" at O'Hare....well, it was a dusting at best. I wrote United customer service and explained the whole fiasco. They put the blame elsewhere and sent a $50 voucher for a future flight, but it appears to be a major pain to jump through all the hoops to use it. In general, what was the most frustrating was the general lack of concern, empathy, or assistance by employees in Oklahoma City, Chicago, and Fort Wayne, so clearly the problem is systemic. It seems every time I fly United there is an issue. I will only fly United in the future if there are no other options. I'm willing to pay more to use another airline.",United,trip_advisor,"['Responsiveness', 'Empathy']"
12427,NO handicapped assistance. Flight crew frightened me in appearance and knowledge.,"My flight was booked through Air France but for the first time it was a code share with Delta. Don't know if this is because of the labor disputes now taking place in France. One large flight attendant looks almost asleep. She should have been replaced. Another large flight attendant, he took up the full aisle. Bellinis were flat. Headsets not on seat as with Air France and handed out later than I expected. Crew wasn't familiar with new menu. I noted sandwiches were noted as snacks and then they looked around and found them. At least they looked after telling me it was catering fault. Wine is served from a large bottles. No bridge at landing and we were at a remote terminal and had to walk down stairs with no handicapped assistance;",Delta,trip_advisor,"['Tangibles', 'Assurance']"
12428,Worst company ever,I booked my trip in June 2021. Two days prior they changed my flights so it took 15 hours to get there and 15 hours back home. They took away my entire vacation. It was only a 3 day trip. I WILL NEVER FLY JETBLUE AGAIN. I suggest you stay away unless you are ok with them robbing your time on VK away from you.,JetBlue,trip_advisor,['Reliability']
12429,ek 185,Can anyone at the Dubai airport update me on ek185 Dxb-BCN? I am not finding much info online,Emirates,reddit,"['Responsiveness', 'Empathy']"
12430,Overnight cross country ,"The flight from NY to Nevada was a late flight. So we landed in Nevada around 10pm. The flight crew was very professional and courteous. The return flight was the same. I have not utilized Delta in many years. They only offered as most carriers do these days.....something to drink and a lite snack. They have earbuds that you can purchase inflight. I would suggest bringing your own, they work just as well. They offered TV series and top movies. Movies that you will have to pay for at home or via redbox. The seating could be little better. If you weigh more than 175 lbs. might be a little tight. Prices were not bad, I would suggest looking for a flight earlier. Overall, I enjoyed my flights.",Delta,trip_advisor,['NA']
12431,lousy experience,"i am active business traveler with +70.000 a year for a quite few years, I fully understand the complexity of the operations of a airline with so many issues involve from weather matters to operational challenges, but one think I do not understand is their way of treating passengers, the way the communicate their problems that affect directly their main source of revenue WE THE PASSANGER !! and sometimes its a simple as inform them nicely and on time, but having a bunch of us on a boarding gate for 2 hours with the staff playing on their phone and not explain why we were late that is unacceptable !!!!",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12432,Southwest Airlines is the Best Airlines!!,"Southwest Airlines is the best Airlines! They have awesome prices not to mention 2 free bags, a carry-on and 1 personal item! How can you beat that! You don't get to pick your seat, they put you in A-B-C categories but it really doesn't matter where you sit, does it? My husband, son and I always have a great seat! We were in category B on our return flight and ended up in row 1. They give you a complementary drink and snack. The flight attendants are super nice and extremely accommodating. When we fly Southwest, the majority of the time we arrive earlier than expected. We never have a problem with lost luggage or extra fees. Remember to check in 24 hours prior to your flight to get a good category which will allow you to choose a better seat when you get to the airport if you desire, on our flight to Nashville we were in Category A and we ended up in Row 7. The plane was new and looked like a spaceship inside it was really cool. If you've never experienced Southwest you should, you'll never go back to another airline. The wanna getaway price on southwest is the best! Good Luck!",SouthWest,trip_advisor,['Responsiveness']
12433,Great flight as usual !,"Great airline.The new jets are nice. Appreciate the snacks and free drinks. Whatever happened to the free, and hot out of the oven, chocolate chip cookies?",SouthWest,trip_advisor,['NA']
12434,Leg room in economy,"Flew a380 Melbourne to venice stopping in dubai. Economy class legroom was actually had more room than other a380 different company. Food was really good for airline food, service was about the same as other airlines, clean plane, friendly staff and entertainment choice, movies etc, was extensive. Would definitely fly again.",Emirates,trip_advisor,['Responsiveness']
12435,Bad time,We got to the airport in Puerto Rico got in and got on plane and they said they need to fix it so we sat on for 1 hour and they made us get off and we waited for 4 hours then the plane was finally ready to board and we got on took off landed our layover and now hotel and don’t get to go home until the next day:(,FrontierAirlines,trip_advisor,['Reliability']
12436,Return trip from Eastern Europe,"We had booked our flights to and from Europe 6 months in advance. At that time, there were two scheduled flights from Budapest to Brussels as part of our return leg. We booked the early flight leaving us several hours for a layover in Brussels before returning to the USA. However, the early flight leaving Budapest was eliminated from the flight schedule and we were never notified. This led to chaos and re-scheduling of our vacation. We ended up leaving Budapest on a flight later in the day and staying overnight in Brussels which was both inconvenient and more costly.",United,trip_advisor,['Reliability']
12437,Room to stretch while stretching your dollars,"Lots of leg room! The staff is very friendly and the seats are comfortable. It's easy to relax. I like that you can upgrade so you don't have to pay for checking your bag. It only saves a few dollars, but you don't have to worry about cash at the counter.",JetBlue,trip_advisor,['Tangibles']
12438,"Inexpensive, comfortable flight in a brand new plane.","Everything was on time. Staff at every touch point was terrific. Plane was new, clean and comfortable. It was cheaper than other airlines and just fine for a short flight.",SpiritAir,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
12439,Choose a Different Airline,"Flew non stop to Tampa. Seat narrow (and I weigh 95 pounds). Head rest odd angle. My return flight was with American. Seat wider, and just more comfortable. Guess which airline I'd choose for another flight.",United,trip_advisor,['Tangibles']
12440,Great service as always,"Our favourite airline, been a loyal customer for years now. Love the service and friendliness of the staff. Highly recommend. I have also encouraged family members and friends to use the airline. Never let us down. Our flight back to Birmingham on Sunday morning from Kuala Lumpur 3/11 midnight will give us silver status membership looking forward to the extra perks love the loyalty programme it suits us well as we are such frequently flyers :) thanks you Emirates we love travelling in our favourite airlines x",Emirates,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
12441,Garbage Airline,"Fly this airline if you like to be dollared to death and don't mind paying for the air you breath while on a flight. The customer service is even worse. Don't dare have a problem with your flight you will learn what true frustration feels like. You'll wait on hold for HOURS and when you do get someone, they'll appear to be helping you and then, strangely, the call will get disconnected. Guess what you'll have to do? Call again and get back in queue for HOURS again. Please, please don't fly this trash airline. Walk. Swim. Crawl. Horseback. Tiptoe to your destination. Just don't fly Spirit.",SpiritAir,trip_advisor,['Responsiveness']
12442,Not a Good Experience,"We flew UA on our return from a long trip in Europe and were hoping for a nice, easy trip home. We were sorely disappointed. Things started terribly at the Munich airport. Our flight was delayed and we had to descend about 6 flights of stairs to board a bus which took us to the plane, then had to ascend a steep set of stairs just to get in the plane. The flight was very long, and UA was extremely cheap with the food and drinks, the worst I’ve seen on a transatlantic flight. I’ll not be choosing UA again if I have other choices.",United,trip_advisor,['Reliability']
12443,"Canceled flight next flight 24 hours later, no help with lodging or food",They didn’t even notify of the cancellation I found out at the airport. I felt bad for the employees they were doing their best. Don’t fly them they are terrible,FrontierAirlines,trip_advisor,['Responsiveness']
12444,Will never fly with them again,"Absolutely awful. 4 delays for our flight before canceling it all together. Followed by 3 seat changes without notice, a flight time pushed earlier by an hour without notice causing a missed flight, and the slowest staff I’ve ever experienced in my years of flying. I will drive cross country before stepping foot in any of their facilities again. DO NOT FLY WITH THIS AIRLINE",United,trip_advisor,"['Responsiveness', 'Assurance']"
12445,You'd be better off booking a hot air balloon,"My departing flight was canceled twice, then when I finally made it to Atlanta, the airline lost my luggage. Due to the multiple cancellations, I lost two full days of visitation and had to push back my return flight. It cost me over $200 to rebook the return flight and my refund request was denied. I was also advised that I would be charged an additional $100 to rebook via phone (as opposed to online rebooking). ALSO, I was advised that I would be charged $100 to cancel the flight. This business is truly pathetic. I will forever tell my friends and family to avoid this airline at all costs. Just spend the extra money elsewhere, drive, or take a hot air balloon! :)",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
12446,TERRIBLE CUSTOMER EXPERIENCE. Don’t FLY!,"My flight UA1543 1/26 (EWR to SJU) was sent back to the gate for a medical emergency last night. The gentleman sitting next to me in the middle seat was EXTREMELY massive and took up most of my aisle seat. Once we got back to the gate, we waited for over 3 hours for a new medical, which is COMPLETELY unacceptable but that’s not where the problem was. Seated in front of me were 3 flight attendants that were, I’m assuming going to SJU to work another flight? We were parked at the gate for 4 HOURS and were told they had to legally allow us to get up and the opportunity to step off the plane to stretch. I got up and walked to the front of the plane because I had to stand up and stretch my back because I was practically sitting in the aisle due to the man next to men. I went up to the flight attendants in the front of the plane (one of which being one that was seated in front of me) and VERY NICELY asked if it were possible to PLEASE potentially be moved to one of the seats that were empty in the rear of the plane. I was told, that that was a possibility once we were ready to go. Time had passed and the 3 flight attendants seated in front of me wound up taking over the flight as the new crew because we had been waiting for such a long time and the original crew took their bags off the plane and I assumed went home. The one VERY nice flight attendant approached me and told me that I could have her seat located in the exit row. I was EXTREMELY appreciative. So nice of her. That wouldn’t last very long. Shortly after settling into my new seat. I was abruptly approached by the male flight attendant and asked where my seat was because it wasn’t the one I was in. I was completely taken back. When I informed him that the other flight attendant allowed me to sit there, that wasn’t good enough. She saw him talking to me and came to see what was going on. When she verified that she allowed it, he proceeded to talk about how it was economy plus seat and that he wasn’t going to allow me to sit there because I hadn’t paid for it. GREAT CUSTOMER SERVICE! We’ve only been patiently sitting here at the gate for 4 hours waiting for a new medical kit but we’re going to worry about me paying for a seat. ABSOLUTELY APPALLED! The flight attendant that had given me her seat (just as shocked as I was) said that he was more senior than her and that there was nothing she could do for me. I would’ve HAPPILY sat in the rear of the aircraft if it meant that I could have some comfort. Especially since I had a 2 hour drive once I arrived in PR. But let’s not worry about my safety. Let’s worry about the fact that if I wanted to sit in the exit row I had to paid extra. He was ready to pull out his credit card machine if that what i wanted to do. Instead, the gentleman seated at the window then had an entire row to him that we laid across. I didn’t see him being asked to pay for the other 2 seats! He was extremely rude and that was uncalled for. Terrible customer service. I was made to feel like I didn’t matter and I’m not at all happy with my experience. I am not at all one to complain but this was uncalled for and unnecessary. Also contacting customer service was a complete waste of time.",United,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
12447,Always on time,I have been flying Allegiant Air between Punta Gorda Florida and Pittsburgh every two weeks for the past several.months. Allegiant is always on time. They always have the same Flight crew which provides consistently great service. The pricing is always good as well! Others that have flown this route that I have talked to all rate Allegiant very highly.,Allegiant,trip_advisor,"['Reliability', 'Assurance']"
12448,Flight From Mexico,"The trip from the States had a few problems with the equipment itself on one leg which caused a long delay. But that happens. The trip back from a Mexico went without a hitch. Everything was on time and the service was very good. No complaints,",United,trip_advisor,['Responsiveness']
12449,Refund for unused baggage fees unfair,"The flight was great but, I paid for an additional bag but at least moment realized that it wasn't required. Spirit representatives DID NOT offer any solutions toward refunding that fee. I think it's unfair. Representatives should've offered solutions. Larger seats have very little leg room, couldn't open the table.",SpiritAir,trip_advisor,"['Responsiveness', 'Tangibles']"
12450,ESTAFADORES!! NO COMPREN PASAJES (SON BARATOS PERO ES UNA TRAMPA),"Hace un año (marzo 2021) compramos pasajes. Unos días antes, nos cancelaron el viaje. pedimos reembolso. Hasta el día de la fecha nunca nos devolvieron el dinero. Te mandan mails diciendo que no pudieron realizar el reintegro porque el banco los rechaza. Hoy nos dicen que ya lo devolvieron y no nos pueden presentar el comprobante bancario. Nos estafaron y estamos iniciando acciones penales. Entren en Facebook (estafados por Avianca y Damnificados por Avianca) hay miles de personas en esta situación estafados en el mundo. Nros reclamos ya iniciados BOGWE-544714 y BOGWE-544718",Avianca,trip_advisor,['Reliability']
12451,Ending flight on way home from Alaska,This was a smaller plane than I usually fly on but the flight was good. The only problem I had was my carry on bag would not fit in the overhead compartment. An attendant was happy to let me put in in first class where there was more spce. He was very helpful.,AirCanada,trip_advisor,['Responsiveness']
12452,Long haul dream,"Great flight and we felt better that usual on arrival. I think the cabin pressure and the extra room helped. Food and entertainment were great, the even had live sport. Would definitely recommend. We stopped over in Dubai on the way back which I didn’t enjoy.",Emirates,trip_advisor,['Tangibles']
12453,Never good,"I don’t have to fly Allegiant but they fly direct so I can get there quicker. Usually How we, lately they run behind and this time had to sit 40 minutes on runway after landing because they are too cheap to pay the time slot for another gate. Made this arrival an hour late and next flight after was late as well.",Allegiant,trip_advisor,['Responsiveness']
12454,First time flying with Spirit,"no complaints, quick flight to and forth from ORD to Denver. The flight landed on time and earlier on the way back home.",SpiritAir,trip_advisor,['Reliability']
12455,Poor customer service with ACV,"I recently made a booking with Air Canada Vacations. I had a future travel credit that I wanted to use for the purchase. Unfortunately, I had to call their 800-line and ended up waiting for over three hours and two days of calling before speaking to a representative. It was quite frustrating. However, the next day the option for a call back was I was offered, which I appreciated. I provided my number at 11:30 am and received a call back at 3:13 pm. The call itself only took three minutes to apply my credit, which was efficient. Nonetheless, I found the overall turnaround time to be disappointing, especially since I could have done it myself if there was an option on their booking site. It is my hope that Air Canada Vacations can improve their customer service in all aspects.",AirCanada,trip_advisor,['Responsiveness']
12456,Quick Direct Flight,This is a great economical direct flight into NOLA. The flight was smooth and comfortable couldn't ask for more for the price we paid.,Allegiant,trip_advisor,['Tangibles']
12457,Choose another airline.,Sitting here at 1 am when we were supposed to arrive at 11:15. Friend waiting on me. No luggage has come out yet. Charge for all incidentals/ amenities on flight. You aren't saving enough to settle for this. Won't be using Allegiant again.,Allegiant,trip_advisor,['NA']
12458,Don't ever travel with your pet!,"Don't travel with your pet on this airline. They will make it extremely difficult, with many forms, and signatures required. No other airline makes it this complicated. I believe this is on purpose, in order to deter people from flying with pets, after the incident they had with a dog on a flight. Be sure to ask what color of ink to fill out the forms with. They might not like the color!",United,trip_advisor,['Responsiveness']
12459,Refund,Im being denied a refund for 3 seat i purchased for $47.. they moved us to other seats last minute without giving me an option and now they dont want to refund my $141.. what kind of irresponsable airline is this?? You are stealing my money. I will never fly with frontier again,FrontierAirlines,trip_advisor,['Responsiveness']
12460,Home for Christmas!,"Charlotte airport is in repair but the Delta airlines representatives are great, they dealt with the line in a fast efficient manner. Security screening was also quick and everyone was extremely friendly. My initial flight was a little late leaving and I had no real waiting time for my connecting flight. I believe it is worth while paying for the extra leg room as the plane was fully booked and also check your carry on if they offer. The return flight was very similar with a longer delay on the connecting flight.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12461,Very Impressive,"We flew to Dubai last year on a different airline and the experience was not a good one. My wife found a deal this year which included flights with Emirates, and I was pleased as I had been given positive feedback regarding this airline. The space around us seemed to be a lot more than alternative airlines we had flown with, and the layout was very impressive. The service was faultless, the food as good as a 'premium' product and the selection of entertainment was outstanding. I would highly recommend using Emirates wherever possible.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12462,Love Southwest ,"I think this airline does an amazing job! Check in was easy and the staff was very friendly. Flight attendants and pilots were all professional.....and even funny at times, making the usually boring pre-flight stuff a little more enjoyable. Non-alcoholic drinks and snacks are complimentary and instead of pushing a drink cart through the aisle, they write down your order and bring it out on a tray- thought that was a much better method. Seats are pretty comfy and I did like the onboard entertainment you could access from your phone. There are movies, games, or can even watch TV! I had no issues whatsoever with my flights and will continue to fly Southwest whenever possible. Just to note: there are no assigned seats with this airline. You are assigned either A, B, or C group with a number and you sit where you want.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12463,New to Allegiant - Checking-In Lacrosse Defensive Stick,"Hi, We are flying Allegiant to Jacksonville on Friday. In the past we have used Southwest and we have always been able to check-in my son's lacrosse defensive pole/stick as one of his checked-in bags. Edit: Stick is 70in long with the head on it... we will plan to take the head off which makes it about 62in. Based on the website for Allegiant, since it won't be a total of 80in (w+h+l) it should be ok but I want to make sure I'm not missing anything. Can the same be done when flying Allegiant? Thanks",Allegiant,reddit,['NA']
12464,Poor customer service; fraudulent $9 Fare Club,"We've taken several Spirit flight to various destinations, but mostly direct flights to and from New Orleans where our daughter goes to school. The $9 fare club seems like a good deal if you fly regularly, but cancellation is handled very poorly. After they eliminated direct flights MSP-MSY in 2020, I didn't use them anymore. In September, I recieved the annual email warning of the automatic 69.95 renewal min October. I promptly went to the Spirit site and cancelled. In Mid-October, I says the charge pending on my credit card despite the cancellation. I went to the website and it said I had renewed(or joined) that day! I again cancelled, and this time kept copies of my efforts. When I went back later that day, there was no evidence of cancellation. I tried calling customer service. For 3 HOURS, all efforts either ended in a machine loop dead end, or the calls were dropped. Never able to speak to human. The customer service line was essentially a robot that answered no to everything! I finally used the web complaint form and was able to register a complaint. A few days later, I received an email that my complaint was denied since I was listed as a member. Again I objected vociferously, and noted the results of Googling them and their fare program. I suggested another class action lawsuit was in order. That night, they emailed they were going to honor my cancellation and the next day my cc was credited. So very disappointed about the stickiness of the program in general, the way their website consistently ignored my efforts to cancel, that their website appears designed to ignore such request, and that their telephone customer service was a disservice. It was nonexistent. They get one star because, for a time, you could get a hard plastic seat for cheap.",SpiritAir,trip_advisor,['Responsiveness']
12465,Spirit Air is not a bargain at all!,"There is a reason why Spirit Air has such a bad reputation and it is because the airline is horrible. I booked a flight and was going to take a pet. When I called to find out about taking the pet (the website has no real info on the pet protocol), I was told there were already 6 pets scheduled and so I could not take my pet. That was bad enough, but what was really bad was the charge to cancel -- only a couple of dollars less than the ticket. I had purchased the extra room seats (their version of first class) and still no decent refund or even credit!!! I will never fly this airline again. The reason they are still in business is because they have all of these fees and extras charges that apply. This is not an inexpensive airline at all.",SpiritAir,trip_advisor,['Responsiveness']
12466,Lamentable servicio,"Creo es la peor Aerolínea en la que he viajado. En un vuelo internacional de casi 6 horas es increíble que no te ofrezcan ni un vaso de agua. El servicio a bordo debe pagarse ( incluso una manta) pero más allá que debe pagarse, solamente puede hacerse con tarjetas credito/ débito Visa o Master Csrd, en nuestro vuelo Visa no funcionaba y Master más o menos, es decir de cada 20 personas que querían xonsumir algo, von suerte 1 lograba hacerlo, realmente una vergüenza. Entretenimiento muy pobre. Asientos... algo de lugar para las piernas pero extremadamente angosto e incómodo tanto el asiento como el pasillo. Muy mala experiencia, NUNCA MAS AVIANCA, si pueden evitarla mejor",Avianca,trip_advisor,['NA']
12467,scammers is the word I would use for them. rude customer service including supervisor,"just don't expect any accountability on there'd when they make a mistake. cancel one of the tickets I booked, got the confirmation but they canceled the wrong flight and did not help with the switch even though I have my confirmation of the person who canceled.",Delta,trip_advisor,['Responsiveness']
12468,Short Pleasant Flight,"If you don't ask, you don't get! Travelling to Washington with my wife and sister. We wanted to seat together, so at the Gate I asked the attendant if she could keep us together as the flight was not full. To my surprise, she upgraded us to First Class, Row 1. Had a wonderful Breakfast and coffee, all complimentary. Needless to say, it was an excellent flight! Thanks to the Gate Attendant for making our flight wonderful.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12469,Avianca nunca mais,"Pior experiência que já tive em um voo internacional. Quando vendem a passagem não dizem que é uma low cost da pior categoria. As comissárias de bordo são extremamente mau educadas, não entendo o motivo, assentos duros e que não reclinam, isso mesmo, não reclinam, sem serviço de bordo, nem água. Olha, se eu depender dessa empresa no futuro para voltar a viajar, não viajarei nunca mais. Nem de graça. Não recomendo…. repito, NÃO RECOMENDO.",Avianca,trip_advisor,['Responsiveness']
12470,very clean friendly and professional,highly recommend very clean professional friendly. fast and easy boarding and assistance to when needed/asked,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12471,Love the Airline,"Great people, great services, great food, I love to travel with this airline, and their prices are good too...",Avianca,trip_advisor,['Responsiveness']
12472,"Direct flight to Fort Myers Beach, FL from Cleveland, OH","Only direct flight from Cleveland to Fort Myers Beach. Reasonably priced, purchased the round trip bundle which included seat upgrade,one check in suitcase for each passenger. Was also given TAX PRE Check which was nice. Flight left right on time. All around great flight. My only complaint is that you have to pay for simple things like coffee, tea & pop.",FrontierAirlines,trip_advisor,['NA']
12473,Canceled Flights ,"Very Bad Experience, they canaceld the flights. First time and last for me. Buy cheap buy twice. They offered refund and options available to change flught but they were not suitable for me, at the end I had to remove one day of my vacations becasue of this. I understand these problems happen but I really didnt take the time to search for reviews in internet before I buy booked with them and as you can see if you look a little bit, they are doing this quite offten. Be aware of the risks to flight with them.",Delta,trip_advisor,['Responsiveness']
12474,A pretty good flight,It was a pretty good flight overall given the cramped seating and your offer to give me a few inches of extra space for $94 per person!!! Are you freakin' kidding me???,Delta,trip_advisor,['Tangibles']
12475,positive as always,"Purchasing the extra to get better in line position was worth it. The check in process was great. Not a regular traveler, the staff was most helpful!",SouthWest,trip_advisor,"['Responsiveness', 'Empathy']"
12476,Mejor vaya a pie,"Es el servicio business más deplorable que he conocido, creo que no debería llevar ese nombre. El espacio es insuficiente, aún para alguien de baja estatura como yo. Los auxiliares son increíblemente amables y atentos, pero el personal de tierra no lo es. Salimos de Buenos aires a Bogotá y de allí a Santa Marta. Una semana después volamos de Santa Marta a Bogotá y de allí a Panamá. Fuimos maltratados de distintas maneras y frente a mis quejas, nadie se hizo cargo; por el contrario, decidieron que los problemas eran mi responsabilidad. Por ejemplo, no había silla de ruedas cuando llegué a Panamá y aunque la silla apareció, me responsabilizaron del inconveniente, sin siquiera chequear previamente. Para ellos, yo no la había pedido. No quiero enumerar la lista de incomodidades que pasé. Mientras yo volé a Panamá mi esposo lo hizo a Cúcuta y también pasó por las mil y una incomodidades y para remate, mi hijo voló de Cúcuta a Buenos Aires un día después, perdió la conexión (de Avianca) y pretendían que pasara la noche en el aeropuerto. Tuvo que luchar a brazo partido para que le pagaran un hotel. Mandé algunos tuits a la compañía y la respuesta fue la misma que la de los empleados: era mi responsabilidad. Concluyo que es el entrenamiento que reciben: reboten la quejas, no asuman responsabilidades. Si al lugar al que quiere ir sólo vuela Avianca, desista, vaya para otro lado.",Avianca,trip_advisor,"['Assurance', 'Empathy']"
12477,Disappointing,"The worst thing was the food. No vegetarian option, only vegan. We were offered pretty awful curry for every meal. Check in was very slow with 2 staff leaving there desks to stare at a colleague’s screen which wasn’t working whilst we waited. And waited (no apology of course). Dubai stop over on way was very expensive. Paid for extra leg room and on the way back it was a window seat right up against the window and the body of the plane curved in at this point. Plenty of leg room but far too cramped in seat as a result. The stewardess couldn’t have been more unhelpful really when I asked to move. We accidentally booked a 2 stopover return. Worst decision. Would never fly Emirates again.",Emirates,trip_advisor,"['Tangibles', 'Responsiveness']"
12478,Economical Travel,"We recently purchased a second home in MB so we shopped around for the best flight options, deals, and rewards and found Allegiant Air to be the best in all categories. You truly reap the benefits from their rewards program and don't find yourself subscribing to useless magazines! Now there are things to consider and ways to ensure you save the most money. Knowing how to navigate this makes a huge difference. For instance, print your own boarding pass or use the mobile app, otherwise, you will have to pay them to print one for you. Also, let them assign your seat, you have to pay to reserve the seat. Letting them assign your seat does not ensure your will sit with your travel partner(s) so if this is important to you, go ahead and pay to reserve your seat. As far as checked baggage, they are $20 each way for 1 bag (40 lb limit). Be careful with regards to carry-on luggage. Allegiant is a bit different in this area in that you are allowed one personal item for free but it must be able to fit completely under the seat in front of you so backpacks and small bags/totes with no wheels. I carry a small bag and a crossbody purse and it's fine. For carry-on luggage that does not fit under the seat in front of you and you have to use the overhead bins, they charge (I think $35) so you can see that it is cheaper to check luggage in this case! Take caution here as well to pay for any baggage online before your travel as everything is more expensive if you do it at the airport. Typcially, you will get an e-mail with a cheaper option for carry on baggage ($17 each way) - but not always. The key thing to remember is to pay for everything before you travel. You can always go back and update items after you book if you are unsure at that time. The rewards program is only offered through an Allegiant MasterCard. You earn points based on purchases with Allegiant purchases giving you the most (3x), select dining (2x), and general purchases (1x). Points add up quickly and may be used on future bookings - no limit, no blackout, and no expiration! I highly recommend booking travel packages. If you purchase airline tickets and have either a 7-day hotel stay or car rental, one airfare is free! And you are earning 3x points while doing this! A no brainer for us! Be sure to check out their website and carefully review the process and rules and you won't be disappointed. They do not offer complimentary onboard refreshments, everything is for purchase and you cannot use cash. However, if you have an Allegiant MC, you receive one drink free (any drink you want, including alcohol). You also get priority boarding with the Allegiant MC. Or you can also pay for that as well if it is important to you. The bottom line here is that you can travel inexpensively with some minor sacrifices! You just have to determine how you like to travel, what is important to you, and what do you want to pay for. This is how they keep the cost down - offering ala carte service, which may not be for everyone but I will take this deal any day!",Allegiant,trip_advisor,['Tangibles']
12479,"Flight kept changing, booked a flight that was not refundable.  Their major chgs should make this refundable!!!","My trip was scheduled for June, 2021, but that is not an option in the list below. I have been a Southwest fan for years. They used to be really great. In the past couple years not so much. In Nov I had a flight booked for Hawaii. My sister in texas and Colorado also booked with SW Airlines so we could fly together. Then I got a notification the my cancelation had been completed. In calling them, they canceled my flight, I had not. I had to book with another airline quickly and both sisters also changed their flight. I booked a flight to Norfolk before, my grandson and I were meeting at the layover from Phoenix and Albuquerque, they changed my flight to a different day! Now the one that has tipped me over the edge. I booked my flight very early to make sure I could be at my granddaughters graduation. I have received notifications of flight changes. The layover is in another state, my travel time went from reasonable to a full day of travel. I canceled this flight because I cannot do an over 3 hour layover right after I take off from here. I cannot get my money back because my tickets are nonrefundable. I would accept that but believe an exception should be made when the cancelation is due to THEIR changes. I am very frustrated!!! Also, if you don't use your travel funds within a specific amount of time they will keep your money and you have no options to get it back!!! I now believe you should never book in advance with SW at least. I don't know how other airlines handle it, because I was one of their biggest fans before all these issues.",SouthWest,trip_advisor,['Responsiveness']
12480,Got to Dominican Republic on time but unfortunately my baggage was 30 Hours behind us.,Landed in Punta Cana on December 15th 2019 from Toronto (We caught our connecting flight in Toronto from Windsor) and unfortunately my luggage did not make it. After much conversation with many Air Canada employees we were assured it would be on the next flight as it was left in Toronto. I received my luggage 30 hours after we arrived in Punta Cana. Needless to say the first day or our vacation was pretty much a write off as I had nothing with me. Our travel agent contacted air Canada to see what kind of compensation would be offered and she did not get a response after several attempts. I also tried and after hours of speaking to air Canada Employees I finally found out the right website I was to email. I also found out you have 21 days to make a claim at this time. This time was well used up waiting for my travel agent to resolve this issue with air Canada and waiting for a response from them which never came. I am very disappointed with air Canada and it seems no one cares about their customers issues (It wasn't them who had their first day of their vacation ruined I guess). Knowing that I had this issue at the airport (They were well aware that my luggage did not make it on the plane) one would assume that a reputable company would reach out to their customers who have issues and try to resolve them but this was not the case. Very disappointed with air Canada and I will tell anyone who will listen not to fly air Canada as they do not seem to care about their customers or their issues when they arise. What a shame!!!!!,AirCanada,trip_advisor,['Responsiveness']
12481,Promo Codes??,Anyone have any $20 off promo codes??,Allegiant,reddit,['Tangibles']
12482,Great business class flight and service,First time for me to fly the airline. Impressed with the service in business class. Very pleasantly surprised at the complimentary limo service at both ends,Emirates,trip_advisor,['NA']
12483,"Delta, sometimes we fly,...sometimes we don't..","It would be a shorter list to say what they got right. Twice they cancelled flights on two different trips. They damaged my luggage. Their agents have a poor attitude and wait time on hold is hours. Their website doesn't work most days when you do have to change a flight. On one cancellation they offered me a free hotel, but I had to wait outside after dark for two hours in the cold in Seattle for the shuttle. Bottom line, Delta, given the chance, will show you that you don't matter as a customer.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
12484,Newark United Agent so rude,"The ""United Agent"" was so rude (Lisa.S) . She insisted we remove 2lb from our suitcases even though we were flying Priority! We removed stuff to carry on and AFTER our suitcases were checked the other agent said she was wrong and we infact had 70lbs allowance, as we had said!!! We then carried extra hand luggage to Australia! So disappointed!",United,trip_advisor,"['Responsiveness', 'Assurance']"
12485,Great just wished they had more destinations.,Great value and service. Had my daughter come and visit. She is a military spouse and Allegiant offers discounts for this. No baggage fees and no seat charges. Appreciative of the sacrifices these men and women incur. I only wish they flew to more locations. We will be using Allegiant Air for visits anytime we can. All the larger airlines should take notice.,Allegiant,trip_advisor,"['Responsiveness', 'Assurance']"
12486,Waste of time and money,"One of the worst experiences I’ve ever had with a company. The flight was changed three different times in the months before the flight, each time moving me from my paid even more space seat to a regular seat, then trying to charge again for the more space. You then have to sit on hold for AT LEAST an hour to talk to someone in customer service. I tried to move flights unsuccessfully and spoke to customer service (after waiting 2+ hours on hold) and was told no charges would be made only to be charged $150 dollars days later. Waited another two hours on hold only to be told basically I was out of luck and the first person lied to me. Worst customer service ever. On the flight home, half the TVs didn’t work even after they rebooted the entire planes TVs. Not worth the insane prices and extras fees.",JetBlue,trip_advisor,"['Responsiveness', 'Assurance']"
12487,WORST airline to be,"I genuinely cannot express how horrible of an airline this is. Workers are the absolute epitome of lazy, unreliable, and little USELESS!!! They are no help AT ALL. You will literally suffer from their own mistakes which they will again not help you with. They’re literal scammers in that they will continuously charge you non stop fees on top of your tickets. Please, consider all of the horrible factors on top of the cheap tickets.",SpiritAir,trip_advisor,['Responsiveness']
12488,Weather delays,"We flew direct from Arcata to Denver and returned to see our son, his wife, and our new granddaughter. The flight to Denver was uneventful. The return flight was delayed 5 hours. The connecting flight takeoff from the Dakota's was delayed by a thunderstorm there, then a later flight opportunity was delayed by a thunder cell moving through Denver. Due to time change we did arrive in Arcata before midnight. The flight was smooth.",United,trip_advisor,['Reliability']
12489,Love JerBlue,"Am always happy with JetBlue. Helpful staff, comfortable seating, on time. Head and shoulders above other airlines I've flown.",JetBlue,trip_advisor,['Assurance']
12490,Never again,"3 hr delay to Edmonton. A whole $10 voucher for food for lunch at the airport. Food was terrible on the plane and in the airport and no inflight movie or TV on the back of the chair. Old plane. Had to disembark on the tarmac in wind and rain and the building wasn't very close either. A totally totally archaic experience. Going to pay whatever extra I have to, too fly another airline.",AirCanada,trip_advisor,['Responsiveness']
12491,"Ripoff, trash, garbage airline",I had to pay 90 extra dollars to bring a carry-on bag. Never flying this crappy airline again. You get better service in a 3rd world country,SpiritAir,trip_advisor,['Responsiveness']
12492,Worst company ever!,They have no indication on there websites about different prices for tourists and Ecuadorians and charged me 150$ at the airport each way! Disgusting!!! They are racist and never answer complaints! Try any other company! Never ever give them your money! You will not get it back!,Avianca,trip_advisor,"['Responsiveness', 'Empathy']"
12493,The service is SO BAD. They generally have very angry staff at checkin jfk.,I get holiday season was busy but they run this business like a joke having angry staff telling people to call 1800 JetBlue for help to then hold for 3 hours. The wait for service at the airport was 4 hours at JFK on dec 26th. I missed an entire chain of connections and hotels and ruined my holiday becaue of this poorly run business. Their IT is terrible doesn’t work properly for international post codes and phone number.,JetBlue,trip_advisor,['Responsiveness']
12494,No problems on time,Fly with Allegiant all the time. Never any problems. Have always been on time. Will use them again and again,Allegiant,trip_advisor,['Reliability']
12495,Comfortable flight with genuine service.  Food was impressive.  Great on-board entertainment available.,"Very comfortable flight, I would go with Emirates again. The economy class did not disappoint. With the food and entertainment on offer is great value. Very polite service. The cost to travel is comparative also. No wonder it's 4th ranked best airline in the world for 2019.",Emirates,trip_advisor,['Assurance']
12496,"I get it, delays happen, but come on!","7 hr delay not notified until thru security. Offered a $21 voucher AFTER all vendors had closed. I get it weather happens, but I didn't get one single notification it had been delayed. The gate supervisor hid the whole time. They were also unable to switch the planes for the one already here for a 5am flight. Just sitting here all night hoping it's not cancelled.",SpiritAir,trip_advisor,['Responsiveness']
12497,UAL 160 MUC-IAH,"Arrived at Munich 3 hours early, for mid-morning departure. Check-in staff was a mix of UAL and Lufthansa personnel. I noticed the line hadn't been moving for at least 20 minutes, several trans-con flights departing same time period. After 30 minutes, we were advised that the computers were down, hoped to be back up shortly. Overall, it was an hour to check-in. Passport control had faulty readers, over 2/3 of people attempting to use had to go to lines for personal attention. Security checkpoint was very efficient. Also had secondary security approaching the gate area, I was waived through. Gate area: UAL has the end of the concourse for departures. While roomy and spacious, it was very hot for mid-morning in September. No water fountains or bottle fill points after completing the secondary checkpoint. Had to buy bottled water at 2.50 euro each! Boarding was a little slow for this flight. Push-back was on time, plane was approx 80% full, 767-300, 2-3-2 seating. I had tried several times to re-select seats further back on our side of the plane, but kept getting rejected, even though it showed them as empty. Once on the plane, determined they were blocked out for crew rest. 11+ hour flight, all daylight. Seat back entertainment was the same as the B777 we flew over, finished watching my TV series. Lunch was served about an hour after departure. Same crappy grain salad, the chicken dish was alright. Afternoon snack about 90 minutes before landing was warm ham and cheese sandwich, which I thought was really good. Two of those for the main meal, and you can keep the stupid salad.... Probably because this was a daylight flight, we saw the flight staff quite a bit more. Had someone walking down the aisle handing out water bottles at least every 60-90 minutes the whole flight. Seats definitely not made for 10+ hours for straight sitting. Luckily with the plane quiet and fairly empty towards the rear, I was able to move around when needed. Overall, a very good flight. Just the uinitial issues at Munich as noted. Bad weather at Houston, but the flight deck handled it just fine, minimal turbulence.",United,trip_advisor,['Responsiveness']
12498,Great job,"Went to the Bay Area for a day on private matters. Southwest is a very efficiently run airline, reliable, great schedules, and they consistently provide good customer service. Initially a 10 minute push delay was announced for this flight. But thanks to experience (and Burbank’s easy, non-congested operational location) the Southwest experienced ground staff, pilots & flight attendants were able to make up some time to get right back on schedule. End-result: On-time push and on-time arrival. Hats off to the great people running this airline, from the management to front-line employees!",SouthWest,trip_advisor,['Responsiveness']
12499,Needs help!,"Worst experience ever with Southwest Airlines. Taxi out to take off, right before takeoff supposedly windshield wiper not working. Think you might wanna test those before leaving. 20 mins back to gate, maintenance fixes wipers by hitting it with a dead blow hammer. Great mechanics!! That’s the good news. Lol. Now the bad news, pilot now says he’s timed out on his flight time, mind you this was a scheduled 2.5 hour flight. Maybe we’ll find you a new pilot, but unsure when that will be. Meanwhile a full plane just sits here. Southwest Airlines needs to figure out what they’re doing.",SouthWest,trip_advisor,['Responsiveness']
12500,Awful,"This was our 2nd year in a row flying Air Canada to Greece. We had no problems in 2018. This year, however, there were multiple issues. Our flight from San Francisco to Montreal was fine. The plane was nice and the crew was great. However, for our flight from Montreal to Athens, things changed. After an aborted takeoff, they tried to figure out what was wrong with the plane. When they couldn't fix it, we were returned to the terminal and a new plane was assigned to our flight. The problem was that our boarding time kept getting pushed back without explanation. Every time we'd look at the sign, our boarding time was pushed back again. After a couple of hours of this, we were issued food vouchers, which of course indicated that we were not boarding for quite a while yet. The problem with the vouchers is that not everyone was issued the same amount. In our group of five, we had three different amounts handed out to us. After a couple more hours (still without any explanation from the airline), and some yelling from some of the passengers, we were finally able to board our plane, departing 7 hours later than originally scheduled. Ultimately, we arrived in Athens 7 1/2 hours late. To ""compensate"" us for the inconvenience, Air Canada offered us a whopping 15% discount off of the original price of a future flight booked through their website. In other words, they apologized for the massive inconvenience and complete lack of communication by offering us nothing. On the way home, again in Montreal, we were not given seat assignments until about five minutes before the doors to the plane were closed. When we dropped off luggage in Athens, we were not able to get seat assignments. When we arrived in Montreal approximately 12 hours later, there was no one at our gate to talk to. After grabbing lunch, we went back to the gate to see about getting seats but we were constantly told to wait. They finally admitted that the flight was too heavy and they were waiting to see if anyone would volunteer to get off the flight before they would give us seats. When we were allowed to board, there were still empty seats on the plane and they remained empty for the flight. And I almost forgot: When a flight is six hours, like the one to/from SF/Montreal, there's no excuse for not providing food. Selling snacks doesn't count and is completely lame. This was one of the worst flying experiences of my life. The only reason I ranked them ""poor"" instead of ""terrible"" is because in the summer of 2018 it was nothing like this. I will never recommend Air Canada.",AirCanada,trip_advisor,['Responsiveness']
12501,Low price big joke,4o lbs for luggage what a joke! Several people at ticket counter had to take out items. Said they weighed at home and under 40 Lbs but at airport same suitcase suddenly weighed 3-4 lbs more! Bought suitcase to carry on. It measured correctly. They checked at airport wheels stuck up about 1/2 inch. They charged $50. Lots of yelling and rude people... Allegiant employees. On way home flight was cancelled after several hours. Offered to fly home next am on same plane. We had to figure out rental car to drive 21/2 hrs to Ft Lauderdale to get 3:330 flight. Got home at 8pm instead of 11:30am. Sure hope we get reimbursed for all our extra costs! Plane home was filthy! Gum and sticky candy all over floor and seats!,Allegiant,trip_advisor,['Responsiveness']
12502,Good For Short Haul Only,The plane seemed to be very cramped. Brought our own food on board which was a good idea. The really bad thing about this flight was how disgustingly dirty the bathrooms were. Please someone clean the waste regularly. And the bathrooms are incredibly small. Very dirty floors too. The toilet paper must be .5 ply as it was so thin. The bathrooms are a very weak point for Delta planes as our previous flight 2450 from Vancouver to Atlanta: the bathrooms were just as disgusting!,Delta,trip_advisor,['Tangibles']
12503,Tokyo-NRT- Lay flat or not,"Wow- Once you use the lay flat seats from any airline- its tough to go to the back of the plane again- Flew from Argentina a few years ago and now can't see myself or wife using any other kind of seat for flight over 6 hours-That said just flew from Atlanta to Tokyo round trip on the Delta One- A350- its the best lay flat i thin around; flew the Boeing 777, 767, 747 to Singapore -all are a little behind the A350 that Delta One uses. The only thing about some of the other flights i did was the very attractive stewardess's, along with their very polite and pampering of male customers. :)",Delta,trip_advisor,['Tangibles']
12504,They forced me to check in my carry on bag and they kept ignoring me very rudely when I wanted to know the reason!,"This is the first time in my whole life writing a poor review and that’s because I had the worst experience today. I fly once a month; so, I have taken different flights from different airlines. Air canada is the only airline that I never ever recommend anyone to try. Terrible airline, airline crew are Extremely rude and disrespectful, they have Zero understanding. They force you to check your carry on bag in but they don’t take the responsibility to deliver it in destination. Check in your bag and you’ll never get it back. Always delays the flight. I will never take air canada flight even if there is no flight to take.",AirCanada,trip_advisor,['Tangibles']
12505,"Again, good service","Again, Avianca is getting better everytime. Flight on time, crew very helpful. Nice plane, good enterteinment for kids and adults, food quality was actually better than expected. Good experience",Avianca,trip_advisor,['NA']
12506,Expected Better.,"I boarded the plane ontime, we were sat in our seats awaiting to leave & were sat there for around 45 minutes until the Captain announced that we would be delayed for a further 20 minutes, due to a problem with the left hand side of the engine. Through the duration of the flight the attendants were very abrupt, they came down the aisles witjout regards for the passenger's in he aisle seats. They left a young Mother to comfort a very young baby who was crying, instead of at least showing concern & trying to comfort the child. I had the unfortunate experience of a rude comment from a Male Atttendant, I asked for a tea with just Milk, he replied to his colleague "" Never heard that before from an Englishman"" & they both laughed. I explained on landing that we had literally 11 minutes to make our connection in the airport, 1 attendant said ""You had better be quick then"", my wife had an ankle support on for damaged ankle ligaments. We inevitably missed our Connection to Manchester causing us a 2 hours 45 minutes lay over in Frankfurt, we were tired & upset. We then had to re-arrange our Pick Up in England around the expected time of arrival. I had read that they were in the top 3 world airlines & was originally excited to fly with them but this had been quashed. I expected just basic, common decency in a customer service industry & some understanding, this was not evident at all. I will only fly with them if need be again, I think that there is a Class Distiction & they care/ cater for only the needs of customer's in Business Class.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12507,Don’t fly air Canada,The service is terrible no drinks while delayed over 2 hours on the ground Business class service is terrible staff are rude too,AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12508,We had an excellent flight.,The Air Canada 767 was operated byOmni Air International. It was as close to a flawless fight as possible. The crew we excellent.,AirCanada,trip_advisor,['Responsiveness']
12509,are you surprised I gave it 5 stars,"The flight was on time, the staff and crew were friendly and efficient. The flight was non stop. Of course it was a no frills flight. I don't think Frontier hides that fact at all. Yes the seats don't recline and are not plushly padded, but I'm 6'2"" and had room for my knees. Both my wife and I flew round trip with 1 bag for less than 1/2 of a different airline that was not non stop. We flew out, flew back, no runs, no hits no errors. I'm good with that",FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability', 'Responsiveness']"
12510,Great airline to fly with! Pleasant staff.,"We have flown Allegiant Air many times and have always had a pleasant experience. All staff is nice and the planes are up to date and clean. Not having to fly into large airports is such a plus. No headaches or anxiety so you can just relax on your business or vacation trip. $252 total with fees round trip for TWO from Toledo to Phoenix. Delta out of Detroit wanted over $1,000 and the flights were red-eye.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
12511,JetBlue or nothing,"My wife and I always prefer JetBlue over all airlines . And not that our 1 year old is traveling with is , JetBlue makes everything easy and comfortable. Plus the JetBlue points are fun and easy",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
12512,What are in those giant suitcases and how did they get through TSA?,"I fly Basic Economy no matter who I fly. A book bag works for me and has greatly simplified my life. I am never stressed about my bag fitting or gate checking. I can’t buy any souvenirs because a book bag barely carries a full week of clothes and an extra pair of shoes. (Oh yes you can....I squeeze the air out of everything like a bell jar) As much as I like a Frontier, they are like an acquaintance that just can’t commit to a relationship. I will choose United for nearly all my travel.",United,trip_advisor,['Tangibles']
12513,Another Great Flight on JetBlue,"We love flying on JetBlue. They have the most space in Economy out of all the American airlines, their staff is extremely friendly and courteous, and they realize that they have a great reputation with travelers. We flew the Saturday before Thanksgiving out of Boston and made great time. Boarding was quick and easy and we pulled away from the gate on time. The flight experience was great. The flight attendants came through multiple times to hand out snacks and drinks, as well as to collect trash. The A320 that we were on had the ""help yourself"" market spot in the middle of the plane, which means we were able to get a snack/drinks whenever we want. I am a big fan of JetBlue and always recommend flying them!",JetBlue,trip_advisor,"['Tangibles', 'Responsiveness']"
12514,Bags fly Free!!,"We usuallyfly JetBlue to Houston, Tx, but this time we were moving our son back home after 4 years of college. Since bags fly free on Southwest, we really didn't have to think twice. Since we got to check two bags each for free, it was a massive savings!! By far the cheapest way to get everything back home. Of course we all enjoyed the Graduation Ceremony too! lol The flight went well and all of the bags arrived as they should. The only negative was not being able to choose our seats ahead of time. This is the only thing that I don't care for about Southwest.",SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
12515,Nightmare,"Nightmare on JetBlue. Lost luggage, double booking, missed connecting flights due to flight delays, and zero customer service. Worst Tavel experience ever. Have spent hours on hold trying to resolve. Be warned.",JetBlue,trip_advisor,"['Reliability', 'Responsiveness']"
12516,Good Flight,"Recently flew from Los Angeles, California to Cancun, Quintana Roo, Mexico on United Airlines. No too bad of a flight. Checking at LAX is a bit of a hassle using their automatic checking machines. Several were not working which created a very long line of disgruntled passengers. Finally cleared the boarding process and proceeded to the departure gate. No problems. Arrived and waited about 1 1/2 hour to board the aircraft (Boeing 737 Series 900 aircraft). Flight was eventually called and boarding took place. Again no issues. On board: over head bins are large and was able to fit my carry on, in it without difficulties. Seats are small, very little leg room and seats barely recline. On flight entertainment system ok. Had a good selection of current movies. In flight service: Adequate. Meals available for purchase. Arrive at Cancun Airport approximately 20 minutes earlier than anticipated. Overall not a bad flight, as it served its purpose and got me from one location to another. Would recommend this airline.",United,trip_advisor,['Tangibles']
12517,GARBAGE,"This is the first and last time I fly Avianca. My flight was RIO->BOG->FLL. The stop in BOG was 20 hours. That's fine, I picked this flight because it was SIGNIFICANTLY cheaper so I figured I would leave and go see Bogota. I booked a hotel and planned to see the city, get a nice sleep, and go to the airport early to board my connection. I was not emailed or informed, even after speaking extensively with customer service, that I needed a yellow fever vaccination in order to leave the airport in BOG. YOU WOULD THINK THIS GOD FORSAKEN AIRLINE WOULD EMAIL ME OR NOTIFY ME. But NO. Now I am stuck on this 20 hour layover from hell, like Tom Hanks in the Terminal. I asked these degenerates in customer service if they could change my flight. They said, sure, we have a flight leaving tonight and it will cost ~$2k per ticket. WHAT? REALLY? This was the idiot's exact wording: ""Sir, it is your responsibility to check with your consulate to verify any vaccinations you will need."" ARE YOU KIDDING ME? WHO IN THE HISTORY OF FLYING HAS EVER DONE THAT?!?! NOBODY. Apparently the requirements to get this job are the following: 1. Only speak one language (Spanish). Definitely not English or Portuguese. 2. Be completely Incompetent. 3. Be very rude. Anyway, since I have 18 more hours to kill, I will be writing some nice reviews for this garbage airline.",Avianca,trip_advisor,['Responsiveness']
12518,"damaged stroller, no human to talk to within their 4 hour policy","attempted to make a claim, sat on hold for over an hour so hung up and decided I would handle later. However when we arrived at our destination and I called Allegiant, they would not do anything because I exceed their 4 hour limited liability policy. now I have a broken stroller that was GATE checked.",Allegiant,trip_advisor,['Responsiveness']
12519,Only way to fly!,Southwest is such a great airline! No charge for checked bags and nice flight attendants. Nonstop to Cancun from Denver was a breeze. And they have free movies you can stream on your device!,SouthWest,trip_advisor,['NA']
12520,An Airline Company That was Once Great,"There should be ""negative"" stars for how AC handled the poor weather conditions for their flights on Friday December 15th 2023. AC alerted me that my AC flights may be delayed or cancelled, in case I needed to change flights. Since I needed to be back at work that Monday, I found alternate airlines to get home. AC informed me there is no penalty for the flight changes. Then informed me they would not refund me the money but credit my account. Then they informed me that when I tried to use my credit at some later date, there would be $100 ""admin fee."" all this was explained to me with an amazing attitude of indifference, as ""company policy"". As if any company's ""policy"" is divinely written and inviolate; leaving a customer to ""stew"". This is not the first time AC's customer services have presented nothing less than apathy (if not rudeness) to their customers. Sad, unprofessional and not without consequences.",AirCanada,trip_advisor,['Responsiveness']
12521,Refund or trying to talk to customer service impossible,"I was trying to talk to customer service and was sent to a cruise ship booking telemarketer. Filling out the form is impossible if you have no frequent flyer number. Website makes it impossible to reach anyone. Seats are small and uncomfortable.flight was late without explanation. Staff inside the plane were rude. Will fly jet blue and pay a little more, it is worth it. Frontier you have failed and your customer service is zero. Would not recommend.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12522,horrible experience ever,horrible custoner service my carla at gate E8 horrible she closed the plane doors and refused to let me payfor ny baggae and board the plane never flying here again ever hope it gets closed down,FrontierAirlines,trip_advisor,['Responsiveness']
12523,Friendliest flight crew EVER!,"I will be flying Southwest whenever possible from here on out! It was such a pleasant experience - amazing crew, timely service - we even arrived a few minutes early. They made the flight as personal and comfortable as possible.",SouthWest,trip_advisor,['Responsiveness']
12524,average flight,Average trip-nothing outstanding from a positive or negative view. Snappy flight attendant uniforms.,SpiritAir,trip_advisor,['Responsiveness']
12525,spirit is okay,The seats aren’t the most comfortable. The boarding process goes by pretty fast. My plane was very clean in general. Snacks and drinks are expensive.,SpiritAir,trip_advisor,['Tangibles']
12526,"Welcoming staff, but jet and boarding area too crowded and not all pax keep mask on","Planes book every possible seat. during reg times everyone prefer space, but during covid it doesnt feel safe!! way too crowded. some pax removed masks and took repeat requets from crew to attend, wait area at gate in ATL so so crowded, no where to space out. (FLL airport was better). Safety concern. Also SW canceled a flight due to weather, texted about cancel, but didnt provide alternative, NO ONE picked up phones on Sat night before flight (was on hold for 2 hours and then gave up, dont think anyone would...). Also SW forgot to refund paid for cancelled flight, and took 3 calls from airport staff to take care of it. Despite of it all, I think they are a friendly honest airline, I appreciate baggage policy and will remain a loyal pax. Would love to see empty middle seat till virus is over.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12527,Long-time customer WOWed once again.,"I've been flying with Southwest Airlines regularly for business and leisure for over a decade, and while I can't think of a bad experience off the top of my head, I recently took a flight from Atlanta to Phoenix on one of their new commercial airliners and I was absolutely impressed. It wasn't immediate. As I settled in I realized how much room I had, and how clean everything was. Okay, the airplane is new so that shouldn't be much of a surprise, I know. But then the service started, and it never stopped. Typically attendants come by when it's time to hand out snacks and beverages, occasionally to collect your trash or to tend to someone's needs/whims/dumb questions when the service button is pressed - you know, the button that is the second most important button next to the one that activetes the emergency landing gear so you better be on fire if you dare use it. but the service on this flight was like a reataurant. Attendants where constantly going up and down the aisles to offer water, coffee or simply to throw away your trash (many times over). It was SERVICE! Not like, this is what is included with your fare, knock yourself out service. More like, service is part of who we are as a company, and it is part of what we do in everything that we do kind of service. Good job, Southwest Airlines! A customer for life. If only you gave out those coffee biscotti in every flight, you would be perfect.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12528,Absolute worst airlines and customer service!!!,Make sure to check in online. If you don't your bag will cost you double. Frontier charge us $75.40 for 1 bag. Since we did not check in online.,FrontierAirlines,trip_advisor,['Responsiveness']
12529,Smooth flight,"Flight was on time and very comfortable. Flight was full, yet the flight attendants handled the loading of the plane and providing refreshments in a timely manner.",Delta,trip_advisor,['Responsiveness']
12530,Fly from Lima to Cusco,"Booked 6/2/2019 3:00PM flight from Lima to Cusco last Dec., but later airline canceled our flight and put us to 6:00PM flight. We have to wait additional 3 hours at Lima. :-(",Avianca,trip_advisor,['Reliability']
12531,Very Good!,"Excellent service, the gentlemen serving the business class on Flight 2423, Jan 14 2023 was attentive and courteous, serving drinks every once a while and notifying us the info for our next connecting flight",United,trip_advisor,['Assurance']
12532,Esperaba más del personal colombiano,"He viajado en varias aerolíneas a través de mi vida y siempre me esperé que viajar en Avianca sería una experiencia inolvidable. No fue así. He viajado a Miami en varias aerolíneas, desde Saeta (ya extinta), hasta Lan, en todas me he sentido confortable. Cuando compré los pasajes en Avianca, esta vez que fui, pensé que el personal de a bordo colombiano sería el que mejor me atienda en clase económica, no fue así. Tanto de ida como de regreso de Colombia a Miami, las aromosas siempre fueron displicentes y groseras en su comportamiento. Su rostro reflejaba fastidio constante y cada pregunta era contestada con frialdad y sin mirarte a los ojos. Me estrellé, porque con gente de Colombia uno siempre encuentra calidez, con este personal no. Habían mestizas, afro colombianas, pero todas con sangre de hielo al parecer. Más bien, el personal de abordo de los vuelos Guayaquil - Bogotá y Cali - Guayaquil, fueron excelentes anfitriones. Los del vuelo más largo, es mejor olvidarlos. No volveré a viajar en Avianca, porque para mí el disfrute del viaje comienza desde que pones un pie en el aeropuerto.",Avianca,trip_advisor,['Assurance']
12533,Easy,"The flight took off and landed on time. Seats were comfortable with plenty of knee room, which we purchased (I'm 6'1""). Friendly attendants and good service with drinks and snacks. Good tv/wifi available.",JetBlue,trip_advisor,['Responsiveness']
12534,Please make your self a favor and never travel with frontier ,"The flight was delayed because of the weather which i understand and no complaint about it, but cancel the flight because the staff was out of their hours? Take us from Santo Domingo to la romana to sleep on a motel for 3 hours and then come back to Santo Domingo and delayed the flight again, Never got my bags, I lost 2 other tickets and who will be responsable of it? The plane we were supposed to take today smells like something it’s burning and they just took us out of the plane again, I never travel with this airline before and I just got a last minute ticket and it’s the only thing I regretted on my whole life.",FrontierAirlines,trip_advisor,['Responsiveness']
12535,Customer Service is a nightmare,"JetBlue customer service is unyielding. They will not help in any way if your flight is cancelled or even if your vacation was cancelled because they did not offer another flight. You can CALL them, but you will be on hold so long that you will have no choice but to hang up so that you can get on with your day. I have been on hold for over an hour and the agent was adamant that I could not be compensated even $25. She asked me if I could hold and I said yes and several more minutes went by, making the call to customer service well over an hour long, and then she dropped the call. I have flown JetBlue maybe 4 times and I have a TruBlue account and the lady hangs up on me? And I was not given one dollar back for the vacation time I lost when JetBlue had to cancel my flight. It was a nightmare dealing with them. An utter nightmare. You will be on the phone for hours arguing back and forth and they will not budge an inch. As a matter of fact, they will hang up on you and you will have to call back and explain your situation to a totally new agent. They suck I will never fly JetBlue again.",JetBlue,trip_advisor,['Responsiveness']
12536,Back in the USSR....,"At least that’s what my round-trip from Southwest Florida to Toronto was like. Poor service, ancient planes, delays....A picture of Brezhnev on a bulkhead was only thing missing. I did get a $20 voucher for donuts at Tim Horton’s. Of course I did want to endanger my health any by eating that toxic mess. Wasn’t I in enough danger using an airline that had 3 hour “mechanical delays” coming and going!? Do you think I got a “free” sandwich on the plane? And the plane stank! I realize that the airline industry is in major decline but this was absolutely a horrible experience. I have to go back in April and would prefer to take the St. Lawrence waterway or Aeroflot.",AirCanada,trip_advisor,"['Reliability', 'Responsiveness']"
12537,You Get What You Pay For,"Nothing fancy, this flight is is bare minimum traveling - no drinks, no snacks, etc. That being said, the flight was clean, well managed, and ON TIME. I travel quite a bit and thus far Frontier is leading on the take-off-on-time front.",FrontierAirlines,trip_advisor,"['Tangibles', 'Reliability']"
12538,"Great staff, friendly service, quick flight!",I used Spirit Airlines and would definitely use them again. It was a highly-positive experience at a great price.,SpiritAir,trip_advisor,['Responsiveness']
12539,"Long, hard flight",Food and service were mediocre. Cabin staff were arguing across the aisle at one point. Not a great choice menu wise. A380 was smooth and exceptionally quiet - very comfortable. 777 was extremely noisy. Check-in and baggage claim were reasonably easy and quick. Toilets were often untidy and littered - didn't appear to be a lot of checking. Flying via Bali and Dubai made for a long trip and bussing to transit lounges made movement at each airport difficult and somewhat confusing. Often a lengthy walk.,Emirates,trip_advisor,['Tangibles']
12540,Worst Experience Ever! ,My flight back to NY was delayed for two hours and later cancelled. My flight was supposed to be on 9/25/23. The Frontier employees stated that the next flight to NY would be on Thursday 9/28/23. The Frontier employees were extremely rude and stated that there was nothing they could do. They even refused to pay for hotel accommodations! I purchased a new flight on JetBlue Airlines to go home and requested a refund from Frontier which stated should take 7 business days. Do not book with this airline!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
12541,Scam Airline.,beware the personal item size policy is 14 x 18 x 8. however they still charged $100.00 for a bag that was designed to fit under the seat specifically and is 14 x15 x8. this airline is a scam and doesn't honor it's own bag policy. had no choice but to pay the extorsion fee since it's too late to change anything when at the airport.,FrontierAirlines,trip_advisor,['Responsiveness']
12542,“Their prices are a joke and rip people off”,"Frontiers ticket is BS, you buy a ticket because it sounds like a deal its really not a deal. They want to charge you for a seat you’ve all ready paid for. We have young minors below the age of seven and should be seated next to a parent and yet we need to pay extra to be ensured they are sitting next to a parent...when you purchase a ticket I thought that was for a seat on a flight. Maybe with Frontier it ensures you have a seat on the wings. By the time you pay for everything you could have bought a ticket on a better airline. LOOK INTO ALL THE EXTRA CHARGES BEFORE BOOKING WITH FRONTIER. I’m booked for a March trips I’m sure according to other reviews I’ve read the interior comfort will be less then average. They definitely are not family accommodation.",FrontierAirlines,trip_advisor,['Responsiveness']
12543,Delayed due to rocket launch!,"Boarding was late to begin with and no reasons given. Then we sat inside the plane for half an hour with no movement. The plane pushed away from the gate and then we sat another 20 minutes before the pilot came on to tell us that there was a rocket launch about to happen so we couldn’t take off!! Do they not get this information in advance? We sat in the plane till the pilot was given authorization to take a different flight path to Toronto (where we were to make our connection to Calgary). Even before we took off, due to this delay we knew that we’d miss our connection in Toronto. Once we landed, everyone who had to make connections and missed them, lined up at the Air Canada service desk and it was a painstakingly slow process to get people onto other flights. We were lucky in that the last flight out of Toronto had not left for Calgary yet and we did manage to get on that flight home! What a hassle with flying these days!!",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
12544,Sw bad bad,"Diabolical. Come back Kelly. Sw used to be great, would only fly with them. No longer, they have lost their way totally, avoid",SouthWest,trip_advisor,['NA']
12545,United is the WORST!,I couldn't print a boarding pass at home and when I got there I had to go to Terminal C to print the ticket and Terminal A to catch the flight! I could have driven there quicker!,United,trip_advisor,['NA']
12546,Stole $1500 from us,"After having to cancel a trip due to coronavirus, I received credits valid for 90 days. I tried to rebook numerous times since then, but the flights had since been discontinued and so I’d been waiting, hoping they’d come back. I sent two emails with only generic replies full of non useful information on how to proceed. I checked again yesterday and in order for me and my family (including an infant, preschooler and kindergartener) to get to our destination, the only flight would require us to have a SIXTEEN HOUR layover overnight.... both ways! I tried calling but after an hour on hold gave up. I called again today and after two hours on hold, finally got through to a rep and was told our credit expired yesterday and we were denied an extension. We waited another 45 minutes on hold for a supervisor. After letting her know we just wanted an extension until the schedules come back a bit and flights are added back, we were told that’s against policy and she hung up on us. We had never flown frontier before and it looks like we never will. They are basically stealing money and lying by claiming they’ll work with customers and they can rebook, however flight options gave been drastically reduced. They’re basically just stealing from families in an economic crisis.",FrontierAirlines,trip_advisor,['Responsiveness']
12547,Cheap airfare gets cheap service,"I hate Allegiant Air, what a lousy airline, zero concern for comfort of passengers. Horrible baggage policies, very punitive and the worst in the industry. You get what you pay for. If I never got Allegiant again I will be happy!",Allegiant,trip_advisor,['Tangibles']
12548,Good experience,"Read a lot of bad reviews and was a little worried, but my experience was exactly the opposite. Both flight to Phoenix and the return were exactly as scheduled. Smooth ride both ways",Allegiant,trip_advisor,['Reliability']
12549,Lost Luggage,Air Canada is the worse airline hailing from Canada. I arrived from Toronto Canada from Thursday 15th Dec to the Turks and Caicos Islands up to now I have not received my luggage. The flight came in every day since I have arrived and I have not received this is ver unacceptable. This is the worse airline when traveling to the Turks and Caicos,AirCanada,trip_advisor,['Reliability']
12550,Very good service,"The crew service in the gate was amazing specifically (Lubna) helped me to change my flight, she was friendly and professional",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12551,Delayed and stolen baggage,"I am having the worst trip ever due AVIANCA. First, to buy an international flight from US to Brazil, over an hour on the phone was required, because they won't do it Online. We started the most crazy trip to BR departure from Dallas to San Salvador, where we stayed a night, then due a delay, we lost our connection to Sao Paulo and stayed another night in Gogota. After 3 days traveling, we arrived in our final destination without one bag. I expended more than a week calling for the bag, but no information or assistance was provided. Also, a change on the return was requested, and they did... Only for me, not for my wife, when I called asking them to correct her ticket, they informed that the 48hs time for changes was passed. After more than 1 hour on the phone so they could correct (my 5th hour with AVIANCA on the phone, not counting the 3 hours in Bogota trying to get new tickets to BR). Finally, here I am, without ALL the Christmas I've bought for my family, stressed out with the worst airline company I had to deal with, hoping that my trip back home at least bring me safe. I am not exaggerating, I am saving details actually.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12552,Nightly flight into India with an OK experience,"Connecting from DXB into Bengaluru in this Boeinf 777 give a different experience than the A380 business class from AMS into DXB. Just lie flat, no cabin feeling / privacy. But ok for a 4 hr flight. Staff was friendly , food did not use as we had enough in the lounge at DXB.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12553,Good standards maintained overall,"Nowadays there is a vast choice of airlines for international flights but I decided on Emirates as my earlier experience was good. However in between I had to fly different airlines because of various reasons and this time decided that i must fly Emirates again. I am glad to state that they have kept up the good standards like courtesy , service , attentive to the needs of passengers , cuisine etc. But I would like them to reserve the whisky Single Malts like Glenlivet / Glenfiddich instead of the Dewar/Black Label they served on these flights.",Emirates,trip_advisor,['Assurance']
12554,Scam not trust worthy! LIKELINESS TO RECOMMEND .000!They make you select 1 which I would never give them a 1!-5 stars!,Would not recommend to my worst enemy! The costume service can not even speak English so don't expect to get any kind of help from them! Then they screw you over with their 24hr cancelation it's a lie! They charge you your ticket and an additional $99.00 dollars what a joke they are a scam. Will never Fly with them again or recommend them to ANYONE I know. Pay a little more and get a respectable airline! They are definitely not one!,SpiritAir,trip_advisor,['Responsiveness']
12555,"Nice flight, roomy seat....","Comfortable flight...one attendant a little 'testy' to the customer sitting next to me! Nothing outrageous but, a bit 'snippy'. Maybe she had a long day!",Delta,trip_advisor,['Assurance']
12556,Not as bad as what I saw online.,"We book our flight 4 weeks in advance and saved a $1000. The seats were tight for me, I am 6'3"" and it was ok for the 2 to 3 hours we spent traveling to Florida. We purchased the checked bag and carry on, which we found that size wasn't that important even though our bag was one inch over sized. They are mostly concerned that you payed for the carry on. The seats were OK and I would compare them to riding on a bus. Now that I have done it I think the next time would be easier.",SpiritAir,trip_advisor,['Tangibles']
12557,The Worst Flight Experience Ever,"On Tuesday February 7th 2017 we had the worst flight experience ever and one we hope never to repeat. This was on a Boeing 787 Avianca flight from Bogota to Heathrow, Flight Number AV120. I have always survived long haul flights (I am claustrophobic), by choosing and sometimes paying for a window seat. I distract myself with landscapes and seascapes and I enjoy sunrise and sunset above the clouds. The most spectacular sight I have ever seen was flying over the Greenland ice cap on a flight from Heathrow to Denver. I do not choose, nor can I control, the claustrophobia. I appreciate that some passengers object to a cabin ‘flooded by light’ but it is possible to prevent this with a blanket or a coat. I just need to be able to see out. On the flight in question the electric windows (a new experience for my husband & myself) were crew controlled at the darkest setting until 12.30 GMT (07.30 Bogota time) by which time I was very close to major panic. This enforced darkness deprived us of sunrise and several hours of daylight. It also added to the time zone confusion of landing at Heathrow with only 2 hours of daylight left. My husband’s comment was that he ‘felt like a battery hen’. If this sort of control is the future of flying then I am going to find long haul flights impossible. It is not an experience I ever want to repeat. Heather Wilson BSc FRGS",Avianca,trip_advisor,['Empathy']
12558,Flight Review,Amazing service! Landing and take off was good too! I loved how helpful and attentive the crew was on my flight. Would definitely fly with them again.,SpiritAir,trip_advisor,['Assurance']
12559,"Horrible, dirty and rude service.",I had to book a flight from Atlanta back home to Vegas after driving from our original origin in Orlando to escape the path or hurricane IAN. From the minuet we arrived at the airport the customer service was terrible and all the employees were rude and condescending. The gate was changed 3 times and the flight was delayed a hour. After boarding the plane (that they never cleaned) we found empty cans of soda and trash everywhere. I will never fly this airline again and I will never recommend it to anyone. They state low fares but don’t mention you have to pay for every single add on to which at that point it’s the same cost as a regular carrier. Horrible!!!,FrontierAirlines,trip_advisor,['Responsiveness']
12560,Stuck in the stone ages,"I hate when people leave 1 star reviews based on one terrible thing when everything else is relatively okay, but this is a special circumstance. JetBlue has the WORST website interface and clueless customer service agents of anyone I have ever had the displeasure of doing business with. I can't log into my JetBlue account because my password was made ""prior to July 31, 2020"" and therefore I have to reset it. But when I try to reset it, it just says ""Oops an error occurred."" No information, no other options. So I reach out to customer service. After waiting more than TWO HOURS for their CHAT associate, I explained the issue. They were able to immediately trigger me the password reset email with a link. Great, off to a good start. Except when I click the link to reset my password, it doesn't let me. It gives me a list of requirements -- can't be a previous password, can't have my name or username, must have letters lower and capital, must have a number, must have a special character, must be at least 10 characters, blah blah blah. Never mind that none of that has been proven to increase login security, but we'll ignore that for now. I do EVERYTHING that is required of me. Uppercase, lowercase, number, special character, over 10 characters, not a previous password, etc. ""ERROR: Please input a valid password."" So I tell this to the agent. They proceed to copy paste their password rules. One of which says it can NOT include a special character. Funny, I say, as this is literally on the list of things you should have in your password. Never mind -- I remove the special characters and continue. Same error. The agent then sends me ANOTHER email with a password reset link. Well this time it goes through, somehow. Great, so now it's time to login. And I get the same error message as before -- that my password is too old and needs to be reset. They decided to have me change the email on the account to a new email. Which I did, and they sent me a third email password reset link. Same thing happens again -- I reset the password (to something brand new this time, just in case) and I still can't login. I tell this to the agent, and then we get disconnected. So I connect with a new agent. Basically copy and paste my first experience, and that was my second experience. She had me do exactly the same thing again, as if banging my head against a brick wall was going to magically fix their site. She sends me a fourth password reset, I choose a new password AGAIN that is brand new, never used before, etc, and it resets -- but won't let me log in. Same error. I tell her this, and she copy pastes the password rules. At this point I'm at my wits' fkin end. Since no one is willing to troubleshoot this with me, I decide to do it myself. I should have done it from the start, but I stupidly thought that this would be an easy fix on the tech end. I opened the cursed Microsoft Edge (Internet Explorer). Wouldn't you know it? I'm in. I told this to the agent, who never once asked me about what browser I was using (although she did ask if I was on a desktop, and when I said laptop, she just told me to logout [OF WHAT] and clear everything). But she did have the audacity to tell me that she has never heard of any issues logging into TrueBlue before. Give me an absolute break. The fact that it immediately worked on Internet Explorer tells me that it's an issue with their site, and not me. So I told her all of this. Let her know that they need to optimize their site for Chrome and Firefox, since literally no one on the planet uses Internet Explorer. Of course, I got no response. So I said you're welcome for solving the issue for you and have a great night. I cannot believe that in the year 2022, anyone is optimizing their site for an obsolete browser. I also can't believe that multiple customer service members lack the competency to correctly troubleshoot an issue by asking simple things like what device and browser are you using. Instead, they spent over an hour running me in an endless loop of resetting and failing to log into my account over and over ad nauseum. I've been having issues logging into Jet Blue for years. So much so that I just stopped flying them because I literally can never log into my account. I don't understand how your technical team can be so incompetent that people cannot access their accounts on CHROME, but rather they have to use a deprecated browser that left the social zeitgeist in 2008 with MySpace and flip phones. Do better, JetBlue. It's 2022. Literally no one uses Internet Explorer, and if you can't figure out how to optimize your site to meet your userbase where modern technology is at, best of luck keeping any customers.",JetBlue,trip_advisor,['Responsiveness']
12561,"Great going, good connections. Not so good coming home.","Flight great, good connections, on time. Home from North Carolina 10:00 a.m. then to Chicago to Elkhart. Flight delayed in Wisconsin, changed terminals 4 times, 3 hour delay. Kept informed as to gate changes, but those not connected to phones were confused (not us). Not United's fault due to mechanical issues in Wisconsin (although that's the usual excuse). Attendants were friendly and helpful we were just extremely TIRED!! Arrived at 7 p.m.",United,trip_advisor,['Responsiveness']
12562,CRIMINAL ORGANIZATION,"Southwest Airlines is a criminal enterprise. I very rarely travel but I had to go to Phoenix from L.A. for a one day meeting. I inquired for a fare from different airlines. By the time I made my reservation two days later, the price went up $54. Then I called to change my return flight from 2:45 to 12:25 and the F'ers wanted me to pay an additional charge of $120. Needless to say I'll never fly this Mafia-like organization again. Allan K, Redondo Beach, Ca.",SouthWest,trip_advisor,['Responsiveness']
12563,What is happening with this direct fligth to Malaga from JFK?,I have heard that this flight has been cancelled. This is extremely sad as it was such as wonderful flight and it was always full. I am not sure I understand why Delta has decided to stop such a wonderful service to their customers. This is going to negatively impact our future traveling to Southern Spain.,Delta,trip_advisor,['Responsiveness']
12564,They have no schedule,Internal flights with this airline the offering is a glass of water therefore if you are hungry eat before you board. The Long haul food is poor quality and the general service very irregular. Further to this there flights are prone to e late or cancelled.,Avianca,trip_advisor,['NA']
12565,Quick and efective,I was traveling early in the morning. Everything was good and fast. The plane was in good condition.,JetBlue,trip_advisor,['Tangibles']
12566,Worse flights ever!,"Round trip flight-going there had no real issues with the exception of very limited space. Seats were jammed together with absolutely no leg room. One of our travelers was in need of a wheelchair at each terminal. Our connecting flight was in Chicago and they were waiting for us with a wheelchair there. Besides united changing our flight three times and a delay, and the United club in our terminal was closed, there were no real issues. Coming back, was a different story. Our flight was delayed taking off and we only had a 55 minute layover in Houston. When we came off the plane we had flag someone down for a wheelchair. We told the we only had 10 minutes to get to our flight. The made our friend get out of the wheelchair and put her on an electric shuttle car. We kept flagging workers down and no one would help us. We sat there at least minutes when we were able to flag down a worker named Stephanie. She grabbed a wheelchair, called the gate to tell them we were on our way, and rushed us to our departing terminal and gate. When we got there they informed us the plane had left. She then took us to customer service. The next plane leaving for our destination was 2:30 the following day. She gave us our boarding passes and only when I asked if they could comp a room for the night, did we get it. We had three room choices, but only one with a shuttle, the Radisson. We waited about thirty minutes for the shuttle. Kudos to Stephanie! We shuttled to the hotel. Upon walking in, there was a stench throughout the hotel and just a feeling of uncleanliness. Once checked in we went over to their so called restaurant. We were looking at the menu when other guests came up to us and said, “Don’t bother looking at the menu, you have only two choices, a hamburger or chicken wings. We were so bummed, but two tired to go somewhere else. On a scale of 1-10, I would give the burger a 3. The stench and feeling of uncleanliness followed us into our room. It was very dark and dreary. Around 11:30, we were getting ready for bed and flushed the commode for the first time…..guess what??? The toilet bowl had no water. I checked the inside of the bowl (which was nasty and stunk) and everything seemed to be okay, just no water. I checked the turn off valve and it was wide open. It was approaching midnight we were tired and ready for bed and didn’t want to change rooms. We took the trash can, filled it in the bathtub, and poured it in the toilet bowl every time we needed to flush! The next morning when we were ready to shower, we noticed the hotel toiletries on the vanity had been partially used. The bar soap for bathing was damp and soft…..ugh! We went downstairs for breakfast, but there was nothing. Our flight wasn’t until 2:30 pm, but we were so uncomfortable and disgusted with the hotel we preferred waiting at the airport. They had told us the night before they had a shuttle that ran every thirty minutes. It was about 9am. Now we were informed the last shuttle ran at 8:30. We had to pay $30 for a cab to the airport. Since we had several hours to wait for our flight, I purchased one time passes to the United club. When we got there they said it was closed. What a let down. I’m hoping I can get my money back since I will not be using United again. The entire experience from the time we walked in until we left was horrible. We met several other guest staying there and we all shared the same sentiment, it was the not only our worse experience with a Radisson, but one of the worse experiences with any hotel and airline. So who’s to blame…..Radisson or United Airlines or both? We personally blame both. We will never use either again.",United,trip_advisor,"['Responsiveness', 'Empathy']"
12567,ANA upgrade options?,I fly DEN-NRT-BKK a couple of times a year. I book it on the UA site. Does anyone know if there’s a way to use miles or miles+money to upgrade the ANA leg from NRT-BKK? Or is there a good workaround to get that leg upgraded? It’s a brutal 6 hours!,UnitedAir,reddit,['NA']
12568,"Low price, pay for anything extra!","The flight was fine, the prices are good. You get what you pay for. You have to pay for any luggage, and they check! All food and beverages come at a fee, only cashless. The take-off and landing were fine as well as the in-flight trip. My seat arm was broken, it didn't bother me. The flight attendants had a sense of humor!",SpiritAir,trip_advisor,['Tangibles']
12569,"Terrible experience, never again","Booked a flight from SLC to LAS wanting to try Southwest since they support USA as an all Boeing fleet. Booked the flight based on flying on a 737 Max. Friday morning, day of the flight the plane was switched to a 737-800, first strike. The plane left Baltimore 1 hour, 45 minutes late, second strike. Reviewing the route history, seems it's a chronic, late route which apparently nothing has been done to correct that. Plane showed up and we start to board (pre-board) and a few groups obviously needed the extra time. Then multiple groups of people (2-4 person groups) started pre-boarding, mostly adults and looked perfectly healthy. Seems they learned to work the system. Boarded in group A36 to A40 and no shock, the first several rows were filled. After picking my aisle seat, and waiting in the plane with no A/C, the right engine needed help starting at the gate (huffer). Add another 15 minutes to the already late flight, perfect. The attendants absolutely didn't care and were standing up front chatting with the gate agent before the door was closed and everyone was seated, unprofessional. Engines starting and 10 minutes into the flight, an announcement, NO drink or snack service... Arrived in Las Vegas 2+ hours late... First time on Southwest and it's my last time. Southwest is better than Sprit, Frontier and Allegiant ( extremely low bar) but I'm sticking with the big 3 from now on... Great job Southwest, you should be proud...",SouthWest,trip_advisor,['Responsiveness']
12570,Flight from Fortaleza to Rio and from Rio to Floripa (after 5 days in rio),"Aviance was a very good flight company. A delay at the gates at about 20 minutes but it is of course nothing. Very friendly staff, the plane was clean, there are screens with movies and they provide a toast with juice. One of the best!",Avianca,trip_advisor,"['Tangibles', 'Responsiveness']"
12571,Lousy Boarding Position Even Though We Checked in at the Exact Time!,"Getting your boarding position with Southwest is always stressful! Watching the clock and clicking exactly 24 hours before the flight only to find you are in the high B's. Our flight was especially full of people with A positions. We got on the plane and grabbed a window and middle seat next to a guy in a aisle seat that was not very large. However, he decided to not only take the armrest but encroach on my cramped middle seat with his elbow. He also ""man spread"" and took up some of my leg room. When you are stuck with someone like this for five hours, what do you do? We only flew Southwest because we had two checked bags each from our 29 night cruise. But I guess that is the price you pay for a cheap flight when you have luggage!",SouthWest,trip_advisor,['Responsiveness']
12572,Harrassed by Flight Attendant and then black listed,"Heading home from family vacation on the red eye with a connection in JFK. Attendant was rude, unprofessional, loud and angry. She repeatedly berated my son to wear his gator mask in spite of him eating or sleeping. Awakened from my sleep at 2:30am on a flight with many empty seats, I heard her attacking someone. I woke up to see and it was my son again sitting in a different seat sleeping with no one around him (see photo). I stopped her to tell her that was my son she was harassing. I took her name Cee. Within 30 min, she came now to attack me even though I was eating grapes..telling me she was watching me and I wasn't eating. She was argumentative. She then asked me for my name and said if I don't wear the mask I will not make my connecting flight. She accused me of saying something to someone and I asked her to please repeat because I didn't hear what she was accusing me of. She said it again and I still didn't understand. She rudely walked away. I put my mask on while eating grapes for the remainder of the flight and my son did the same. Cee was waiting by the cockpit and told me to go with the three Passenger Assistant Services staff. The was escorted of the plane like a criminal and advised to go to the desk to meet with them. Neela was very nice and refunded my ticket She apologized saying there was nothing she could do but I was not allowed to continue on the connecting flight AND no longer able to fly Delta for my lifetime. Mortified and deeply disgusted with their services. My husband had no clue what was going on and said he had a complaint about a rude flight attendant and explained his story. Then our son spoke out, our other son and our daughter. They all witnessed her abusive behavior. So, I was left at JFK from 930am -6:00pm to get a flight on another airline. I am a medical professional and was treated like a criminal and blacklisted because I asked for her name since she was harassing my son. I have escalated this to the executive level and look forward to speaking with them and being compensated for the extreme humiliation, embarrassment and inconvenience for delay in travel. Employees like Cee and her two other attendants are harmful for Delta Airlines and I pray they will be addressed for their unprofessional service.",Delta,trip_advisor,"['Responsiveness', 'Assurance']"
12573,VIAGEM DE FÉRIAS!!!,"Dentre as 4 operadoras que operam voos nacionais, sem dúvidas foi a pior na soma total dos quesitos, principalmente organização e informação, falta muito material humano, uma decepção até pelas referências...",Avianca,trip_advisor,['Responsiveness']
12574,"Package trip to Las Vegas, additional fees after return","Booked our trip to Las Vegas and going in knew that they charge you for everything ala cart when it comes to the flight and baggage, which is what it is. The Surprise came later when Alamo Rental Car charged us for Airport taxes after we returned the car, if you read the fine print it talks about possible charges, but does not specify that you will be charged an additional $12,66/day by the rental car company directly outside of Allegiant Air's Package deal. Also surprise with the Hotel when they charged an additional $33/day for a Resort fee that was not disclosed anywhere.",Allegiant,trip_advisor,['NA']
12575,Late and not at all apologetic for it,"My wife left 20 mins late from toronto, only to arrive at her connecting flight, where she ran and rushed to make it to the gate of her flight to BOG, only to find the connecting flight hadn't started boarding, and wouldn't for a long time..... captain could have advised the passengers that rushing wasn't necessary, but Avianca doesn't care about its customers at all.",Avianca,trip_advisor,['Responsiveness']
12576,Spirit Savers Club,I’ll be traveling from NJ to FL about once a month. I’m going to get the savers club but wanna know if there’s a discount code for it? I am on a budget and wanna make the most of the purchase.,Spirit,reddit,['NA']
12577,Worst Airliner in Existence - Beware,"I flew allegiant a few years back as it was the cheapest flight to Honolulu from LAX. Someone who had never had a bad experience flying before, I didn't think anything of booking the airliner. They had us wait in the HON airport for over 8 hours. Finally after the plane arriving. They boarded us. Everyones finally settled in and happy to get back home. It's 10p at this point. Next, we start to see stewards and pilots running up and down the aisles. Not looking happy or confident. They were straight up worry on their faces. No one else really seemed to be noticing, but I was because I knew they were about to cancel the flight. Lone and behold. They do just that. Kick everyone off the plane and cancel the flight without any plans for what these 200 people were going to do as they don't have another plane. And they may not have another plane until Tuesday (btw; its Sunday). No hotel accommodations for us, no planes plans. Nothing. Just be on your marry way and figure it out later. Needless to say, the crowd started getting rowdy but what you would expect rowdy. The inexperienced, no customer service check in people they have behind the microphone only proceeded to make it worse. Saying rude things, and having to get security involved because she simply had no idea how to handle the situation. I decided to leave and not sit around for them to waste anymore of my time. Book a flight on the spot with Hawaiian airlines that was taking off in 40 minutes. Don't ask me how I made that flight happen. But I will say, Hawaiian airlines was very accomodating and helped make it happen. I ended up paying triple for my flight home on Hawaiian but I wasn't stuck in HON fighting allegiant till Tuesday (missing work) or fighting them to pay for all my accomodations for the last two days. Which onto that next, Allegiant's customer service was well aware of this HON flight issue. What did they offer me? To reimburse my return flight (which was basically nothing in comparison to how much I paid to actually get home) and $100 vouchers for my husband and I to fly allegiant again. Mind you, they fly to basically no desired locations throughout the entire US. So what? I'm suppose to make a special trip to go to Idaho because you gave me $100. Such BS! Avoid this airliner at ALL costs. They are simply the worst.",Allegiant,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
12578,Vuelo A Costa Rica,El vuelo fue correcto y con buen servicio. Se cumplieron todos los horarios de las diferentes escalas. El personal de cabina muy correcto y educado.,Avianca,trip_advisor,['Responsiveness']
12579,Kundenservice - nicht vorhanden,"Flug wurde aufgrund technischer Probleme verschoben. Das kann passieren. Aber was danach passiert ist....man hält die Passagiere für Idioten. Keine Informationen, leere Versprechungen, falsche Aussagen, kein Service, etc.. Endlos langes warten. Sie waren nicht mal fähig, den Anschlussflug selber im System umzubuchen. Man soll bei Ankunft selber schauen, wie man weiter kommt. Einfach nur grässlich.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12580,First Class bathroom makes the difference.,"This is Emirates' longest flight, being over 16 hours, if going from West to East, so Economy Class is not a good idea, especially since, on my flight on 4 July, the Airline had us all sitting in our seats for over two hours before the plane took off. I have often used Emirates' Business Class, which is outstanding, so was interested to see how First Class could be better. Here were the main differences for me. 1. You get a cabin of your own; you have privacy. 2. You get two bathrooms of huge size, convenient for changing into pyjamas supplied by Emirates. You have the right to use a shower onboard. 3. You get 3 toilets to share between about 18 people; I never had to wait. And the room is big enough that you don't' constantly bang your head. 4. You get so much space in your cabin that the extra 2 hours wait before takeoff was an added joy. 5. The TV screen is big enough for good movies to work.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12581,winter vacation,"This airline is a budget airline we did not pay for any extras. They do not reserve seats first come first serve type boarding. We paid close attention to check in time and where able to get a lower boarding number. Flight was on time, some of the flight attendants had a since of humor most did not.",SouthWest,trip_advisor,['NA']
12582,Mrs.,As usual you can count on Southwest Airlines. Fast friendly service plus they really cares for you. On time travel is important to customers. They try their very best to make your flight on time.,SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
12583,Delta refuses appropriate compensation for three days travel delay,"I have been holding off on writing a review regarding Delta for several months, but now I find that after much deliberation, it’s a no-brainer. I can safely say that I will, in future will not travel on what once was considered an excellent, American commercial airline. My husband and I booked a round-trip flight from JAX to ATL to DUB back in March 2023. We were supposed to depart JAX on May 24, 2023, make our connection in Atlanta then fly to Dublin for a May 25 morning arrival. Our flight on May 24 was delayed due to a flat tire; mind you, we heard the ground crew tell the Delta representative at the flight gate that they use the last tire three days prior. With the amount of air traffic between JAX and Atlanta, which is a Delta hub, you would think they would have transported tires/had enough inventory for these types of incidents. That aside, our flight was delayed until the following day. To spare you, the reader, a missive worthy of St. Paul, we were delayed two more times and did not arrive in Dublin until Saturday evening, May 27. We had to fly into Paris before making it to Dublin. During the transfer, our suitcase was left in Paris for 10 days. oh, I should also mention that we brought our three children, all under the age of 10, with us on this trip. I am so proud of how they behaved, but traveling with small children for such an experience is very challenging as I’m sure any parent could tell you. My husband spent half a day (May 29) at Dublin airport, trying to arrange for our bag to arrive; fortunately, we had an apple AirTag tucked into it, which, if you do carry a bag anywhere, I highly recommend the AirTag. He also scheduled our return flight for a later date so we can make up for the lost time. When we returned home, we submitted or grievances to Delta very politely, with all receipts attached, etc. Delta responded by offering us each a $100 travel voucher and approximately $300 in compensation for the hotel we had to stay in while waiting for our flight in Atlanta. We do not travel very often which made the vouchers useless to us, thus, we found this resolution unsatisfactory. We wished for (minimum) compensation for the two nights’ accommodations we lost in Dublin in addition to for the hotel we had to arrange in order to maximize our visit (~$2000). I should also mention we had to purchase a couple items of clothing as we were without a suitcase for 10 days. Delta, in their arrogance, sent us a reply email telling us they were closing our case - here is a sampling of what they said: “This is a copy of the final email that was sent on August 14th, 2023. We do appreciate your persistence but we will have to agree that we cannot find the right solution this time. Any further communication after this email would not be productive and we will not respond again regarding this incident.” This was so weak and ridiculous considering we were happy to negotiate and come to some agreement that would have been more than reasonable for Delta to honor. Delta’s revenue increased approximately 20% this past year and their operating margin rose from 9% to 11%. I understand that the commercial airline industry suffered during the pandemic, but they received recourse from the American taxpayer, of which I am one of them. My family did not qualify for such recourse. Delta could do better… $300 in hotel compensation and $500 worth of travel vouchers (which will never be used) is insulting, and shows very little regard for the consumer considering we experienced three total delays in our outbound flight. These delays were not caused by any FAA issues; they were all caused by internal issues Delta had. For future European travel, I will opt to drive to Orlando or Tampa, and fly direct via an EU-based airline. I will not fly Delta internationally ever again; and I certainly will avoid using them for domestic travel.",Delta,trip_advisor,"['Reliability', 'Responsiveness']"
12584,Delay but no snafus,Originally scheduled flight was delayed to the point that we had to be rescheduled resulting in arriving 6 hrs later than planned.,SouthWest,trip_advisor,['Reliability']
12585,Ms Brenda Hill,"While not fancy, like some of my favorite European & Asian airlines, I love no frills Southwest. They are efficient, reasonable, most often on time, luggage always arrives, the staff is caring and fun, and I can change my flight without penalty. No wonder they are successful.",SouthWest,trip_advisor,"['Reliability', 'Responsiveness']"
12586,Wow! Never more accommodating ,"We were going to drive to our vacation in Florida for 20 hours instead of buying 5 airline tickets. We are so glad we booked a flight last minute. We were not assigned seats so when we came to the counter and had no line at all checking in we were told they flagged us to make sure we have seats w our kids. We paid $30 to check a suitcase but had to deal w 3 carry ons because we didn’t want to spend even more. When we got to the gate, our boarding passes were already waiting for us with seats together, we were offered to check in our carry ons for free! Then the boys were swept into the cockpit when we boarded and showed all the controls sitting in the pilots’ seats!! We all had free fast WiFi on all our devices and the kids streamed their YouTube etc. the Dunkin’ Donuts coffee was a real treat as well as the snacks. I never understood why other airlines charge $5 for $0.25 snacks. Thank you JetBlue for restoring our faith in the airline industry!!",JetBlue,trip_advisor,['Responsiveness']
12587,Disappointing,"No medical travel rates, paid over $1200 to travel within the same province, then have to do everything yourself except for fly the plane! Just awful! A company that takes full advantage of people who have no choice but to use them as an airline. You are paying your airport staff to tell the customer to do all the work. Awful experience!",AirCanada,trip_advisor,['Responsiveness']
12588,Sitting on the runway for hours...and hours..and hours.. without water to drink,"Jetblue is cheap but one pays for it in delayed flights, lack of water after hours of sitting on the tarmak. This has happened too often with this airliine. No bargains here--beware.",JetBlue,trip_advisor,['Responsiveness']
12589,Excellent travel experience,Excellent facilities and service. We didn't feel the length of travel even though the travel was 9 hours. Kids really loved it.,Emirates,trip_advisor,['NA']
12590,Emirates Airline,"Great airline great service great food and drinks staff well trained and polite.Plenty of legroom and wide seats.Even had proper knives and forks not plastic rubbish.Changed plane at Dubai airport large and expensive.For some reason,Western airlines struggle to match thier standard.",Emirates,trip_advisor,"['Tangibles', 'Assurance']"
12591,smooth flight,"Great flight attendant, on time service, reasonable fare. I have seen southwest employees hustle to stay on time.",SouthWest,trip_advisor,['NA']
12592,Great Airline,"I live in Miami,I took Jetblue in emergency to Lima, when I learned my mom was grave ill in the hospital, I thought she would recover, but unfortunately she passed. I called the airline and told them i was going to stay more days, advising them about my mom'passing, they changed the date, then they asked me my mom's name and that was it. I asked if there was a fee, nope. In cases like this they dont charge the fee or penalty. I asked if they needed any paperwork, nope. All with the most sympathetic customer service. No trouble at all. Jetblue has a loyal customer here, they are awesome!",JetBlue,trip_advisor,"['Responsiveness', 'Empathy']"
12593,Do not fly FRONTIER if you can avoid. Atrocious customer care.  Flight changes & “policy” NOTHING they will do.,Frontier cancelled all 8 hour trips across country from Raleigh to Oakland. They just move you to an 18 hour flight with 10 hour layover as if you wont notice or care. When you seek assistance they make you pay the new MUCH HIGHER fare. Your “option” is a refund and try to rebook last minute. They do NOTHING to assist you. Never fly his airline if you can avoid it.,FrontierAirlines,trip_advisor,['Responsiveness']
12594,Can’t access website,"I’ve been searching for cheap flights from my home to Boston, and according to Skyscanner spirit has plenty of them for my required date. But I cannot access spirits official website either from Skyscanner or from searching directly with my browser. It says “ you don’t have permission to access URL Anyone else having trouble?",Spirit,reddit,['Responsiveness']
12595,Flight Home ,This flight was made entertaining by our steward!New Plane actuallyhad adjustable head rest! Pilot apologizing for turbulance ..which in my opinion wasnt bad at all..sat with some young friends who were making their first solo flight! Very courteous young kids one 11..fhe other 14. Had a great flight and was done before you know it .No problems ..,SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12596,"Let the buyer beware, 0/10","By far the worst flying experience of my 45 years. 0/10, but it's not allowed, so 1/10. Let the buyer beware. 1. The first flight from OHare was canceled after multiple delays, and they finally agreed to reroute me through a city 200 miles from there! Since I was expected at my destination, I took it. 2nd leg had a slight delay also, but I got there 24 hours after expected. 2. Flight back had 2 legs as well. 1st leg again delayed. No mention of 2nd leg was made by staff, but the layover time was enough that I made it. Or so I thought. Then began the most hellish experience I had flying, and I have some stories. The flight from Atlanta, which was supposed to be at 10:27 PM, was announced as delayed to 11:20 PM. OK, I thought. No biggie. At 10 PM, they announced it was delayed to 2 AM because they didn't have staff. Here's the kicker. If they found staff, they would leave earlier. So passengers couldn't move from the gate. No meal vouchers for this 4 hour delay. Clock kept ticking. 12:30 AM, I went to get some coffee. Came back. The board at the gate says departure at 12:25 AM. All passengers were still waiting, but I panicked and asked the agent, and he says, sorry, mistake. It's at 2 AM. Then, all gate agents left. 1 AM, 1:30 AM, 2 AM... 100-plus passengers are at the gate desk, calling out for someone to come and update us. I started talking to their online agent. Oh, guess what? No customer service telephone line. It takes 15 minutes to get one online. He closed the chat unexpectedly. Ok, let's say it was an accident, but given their behavior this far... you get the point. I try again. It takes 10 minutes. The agent says all their systems are down, and she can't tell me what's happening with my reservation. I tell her, I'm asking for flught status. Surely, you have that. Or air traffic control would have something to say. She keeps repeating all systems are down, and she cannot tell me more. Oh, and she says she is being transparent 😄. I ask for a supervisor. She won't get me one. I took screenshots of the conversation for a later report. 3:15 AM, someone shows up at the gate desk and says they're just waiting for pilot. Passengers are really panicking by now and asking why we aren't being kept informed. The 2 agents who came out smirk at the crowd and say they don't have to let any of us fly. They say the pilots have to wait out the time before they can fly again and ask all of us to move to a different gate. Okay, passengers agree, and we walk. 3:27 AM, I get a text saying flight is at 3:30 AM. Then, gate agents leave again from the new gate. They come back around 4 and say flight canceled. We can go to ticketing counter to get refund or reschedule. Oh, you also have to get your checked in luggage. If you know Atlanta airport...😓. I get my luggage and go to the ticketing counter all the way at the terminal entrance. Huge lines. They say next flight to anywhere in Illinois will be in 2 to 3 days. At that point, I ask how much will I be refunded, because another ticket booked with another airline for just that short leg would cost 3 times as much. Answer is: I don't know. 😄. If I choose to stay (at the expense of 2 lost vacation days), will I have hotel covered? Yes, but meal and hotel won't happen until 3 PM. Remember this is now 5 AM for a 10:27 PM flight, and all passengers have been awake through the night because of their stupid conditions. Eventually, I book tickets on United and decide to eat the loss.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12597,"Lost baggage, terrible follow-up, little reimbursement for expenses","My baggage was lost/delayed from my Las Vegas to Charlotte flight, I arrived at 6am with nothing. I filled in the form on the morning of the 26th March and was not informed of anything in 24hrs (even though I was told I would be contacted). I called the charlotte frontier desk and was told I had to wait. Two days later in the morning at 10am on 28th, I got an email saying it was located but wouldn't be delivered till after 6pm and I would be called by the driver. After already waiting for 2 days! Then I waited and I called at 6:30pm when nothing was received, I was informed it would be delivered after 8pm. Then it wasn't delivered. I call the next day, informed it might arrive in 1-3 days. How can it take that long to deliver? Each time I had to call and most of my calls I left a voicemail but was not called back despite requesting this strongly. I even received an email that 'your bag has been delivered' on the 29th when it hadn't, which I had to call and check upon to see if it had been wrongly delivered. I finally received it today on the 30th. This is a pathetic treatment of a customer. I was informed ""If you are away from home, you may be entitled to reimbursement of expenditures for essential items until your baggage is located and back in your possession."" I spent $155 on necessary clothes for 5 days, and I was only repaid half of this without explanation. My experience has been just awful.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12598,AC Weather Excuse for Failing to Deal with an Emergency,"We took AC flight#343 Ottawa-Vancouver followed by a 4-hr wait in Vancouver to catch our YVR-SYD connection to catch our cruise. Bad weather initially delayed our Feb 7 Ottawa departure from 5:25 pm to 6:00 pm. Even though it stopped snowing around 6:00 pm, our flight only arrived from Toronto 4 hours later, around 10:00 pm and departed at 10:45 pm for Vancouver, due to AC not ready to take care of sick passenger on board the YZL-YOW. Knowing that we were over 2 dozen going to Sydney, with over 15 of us to catch a RCCL Radiance of the Seas Australia-New Zealand Circumnavigation cruise from Sydney, AC told us all that we would still make our Vancouver-Sydney (YVR-SYD) connection, even if it had to wait for us if we arrived a bit late. After landing in Vancouver, AC told us that our YVR-SYD flight had left 30 minutes prior and AC would not room-and-board us overnight. We felt lied at and betrayed. AC gave us boarding passes for the next-day's YVR-SYD flight and didn't help us stranded on what next to do. Basically, there are 3 main AC-caused issues: 1- Ottawa mishandling of the delays 2- Flight attendants building false expectations during the YOW-YRV flight 343. 3- Vancouver not holding the YVR-SYD flight 33 for us and feeding us with excuses to CYA. AC compensation response from Terry Albert Customer Service to my detailed claim was 25% carrier discount (excluding fees, taxes...) on a future flight, e.g. not worth the time spent writing to AC. His poor but convenient excuse was the delay was related to the weather, which was false and convenient for them. When our flight arrived 3 hours late, we were told that we would be able to board the plane in 10 min and make it in Vancouver on time for our Vancouver-Sydney flight (they repeated this throughout the flight). We had to wait an extra 45 minutes (after having already been a the YOW airport for over 5 hours), standing for the departure of YOW-YVR flight 343, due AC failing to remove a sick person rapidly from the plane. AC should had the ERT ready prior to landing. This is the 45 minutes that made use miss the TVR-SYD flight. AC's errors cost us thousands of $ in hotel, R&B and 2 days missed cruise.",AirCanada,trip_advisor,['Responsiveness']
12599,"Ouf flight out, which was a red eye was great.  Our flight home, not so much.","Our flight to Syracuse was awesome. However, our return flights were delayed by hours so the pilots could get enough sleep. We were supposed to be in San Diego by 10:34 a.m. and didn't land until 8:00 p.m. We had a 5 hour layover in Boston, after a 3 hour delay from Syracuse.",JetBlue,trip_advisor,['Responsiveness']
12600,Fully loaded plane delayed over an hour to transport a crew member on our plane,"The plane was fully boarded and on time then waited over an hour without a glimpse of a flight attendant. No water, nothing. Captain announced we were waiting on ""baggage"" several times. Passengers yelled to stop the piped in music, but there was no-one to respond. Eventually a uniformed crew member entered the plane, apologized for the wait to passengers at the front, and proceeded down the aisle to the rear to find an open seat. Suddenly we could take off!. When we landed pilot doubled down saying we should be happy they waited for our baggage. If they HAD to wait for traveling crew member better to delay flight and board AFTER he arrived. Quit lying and treat us as paying customers. NEVER AGAIN.",SouthWest,trip_advisor,['Responsiveness']
12601,Convenient,One small airport to another small airport is really nice. The service is minimal but no stress is priceless.,Allegiant,trip_advisor,['Responsiveness']
12602,Terrible customer service,"Traveled on 22 Jun from EWR. Our flight left over 2 hours late, causing us to run through the terminal for a connecting flight Toronto to Venice, Italy. They held the plane, but our 2 checked bags were never transferred. We arrived in Venice for a 9 night cruise with NO luggage! Distressing, inconvenient, and damaging to our trip of a lifetime. We are now at Day 23 and STILL no bags! United blames Air Canada, but United ticketed our bags, and United should help solve this horrendous problem. In addition, on our return flight from Rome to Toronto, our tickets were ""lost"" to return home to EWR. We stood in line for 2 hours, until we were put on a different (later!) flight that was also delayed. It was a total nightmare!",United,trip_advisor,"['Responsiveness', 'Empathy']"
12603,Comfort at boarding the plane,We had a good trip overall. Two things went wrong. Flight to Aruba had no on board entertainment. Flight from Aruba had no head phones availability to watch the movies on board.,JetBlue,trip_advisor,['Responsiveness']
12604,Direct BOS to MEX on JetBlue,"Great value and direct flight to Mexico City from Boston. Only complaint is with entertainment and food/beverages, but then what would you expect from a value airline.",JetBlue,trip_advisor,['Tangibles']
12605,The last no-hassle carrier left,"I’d almost forgotten what it was like to drive up, check luggage (!) at the curb and then get free soft drinks and tiny snack on the plane. I have miles on American but I swear next time I go to Dallas I’m only going on Southwest.",SouthWest,trip_advisor,['Responsiveness']
12606,United Airlines Ticketing - Bait and Switch ,"Booked flight months in advance. Flight cancelled less than 16 hours before flight time due to weather in New England with offer to rebook for free. Tried calling United customer service to rebook, but was on hold for over 2 hours. Went to web page, but the only seats available for day of travel showed a surcharge. United would not waiver the surcharge, saying these were premium economy seats. This sounds like a traditional bait and switch technique. Seems they should have opened up these seats to those they cancelled prior flight arrangements with but I guess United can offer something without really giving anything.",United,trip_advisor,['Responsiveness']
12607,Refund /credit on “Preferred” seat fee,"We had to cancel a weekend trip due to health reasons. Flight credit immediately posted to my account for $638 total for two people. The cancellation confirmation email lists the $638 total original cost, and below that, it shows the four preferred seat fees of $22 four times. Two people round trip. But the FFC does not show the $88 seat fees. Shouldn’t I get a refund for that as well? Another question. Same flight… The wallet in my account now shows the $638 refund in both the FFC and Travel certificate folders. The email receipt also indicated Travel certificate. So, what’s up with that. I was just expecting a FFC. THANKS!",UnitedAir,reddit,"['Responsiveness', 'Assurance']"
12608,"Cancelled flight, inadequate compensation, poor stock of flight food","Flight home from Bogota Colombia to Heathrow London UK was ""delayed"" minutes before due to depart at 23:15 until 16:00 the next day. No announcements or information in English only Spanish, so we had no idea what was going on (our limited Spanish wasn't sufficient to understand heated shouting about cancelled flights). Statutory compensation (2 senior citizens, 2 adults, 2 young children) was issued but in the form of Avianca vouchers which are worthless because we couldn't and wouldn't use them. Contacted airline about it and they pretty much ignored my complaint saying they'd followed their policy. I wont waste time going into specifics, but the onboard food shop service on all the flights (6 in total, 3 each way) was inadequate - they dont restock at each connection so they were out of stock of pretty much everything decent on every flight, certainly everything vegetarian. Notifying the airline that some in the party were vegetarian took an extremely lengthy phone call when it should have been possible to select this online quickly. Also, we had tried to make a minor change to our booking - to depart on the return short initial leg of the journey from San Cristobal rather than Baltra Island leaving all connections intact - we had specifically booked tickets that allowed us to change the flights. Avianca said we'd need to go through Expedia as the booking was through them, Expedia said that because of the way their system works they would need to cancel the whole booking and rebook it, which they quoted ~£5,000 for the change for!! I complained to Avianca, and they couldn't give a monkeys - their response to all complaints was either that it was their policy or that it was the fault of somebody else. Their responses took months to come through and basically said ""we've got your money, we dont care"". I would never ever use them ever again unless there was absolutely no alternative. Their customer service and flight handling ruined our once-in-a-lifetime family holiday to Galapagos for my wife's 40th birthday. I cannot stress enough how much I discourage people from using Avianca!!!!",Avianca,trip_advisor,"['Reliability', 'Responsiveness', 'Empathy']"
12609,"Three hours late enroute, and three hours late returning.","Nice to get a ""meal"", and drink after expecting nothing. But having to get off the plane and then reboard was not good.",United,trip_advisor,['Tangibles']
12610,Sexist airline!!! ,This is the second time I’ve used this airline in 8 weeks and all I can say is shame on me for not learning my lesson the first time!!! On the outbound journey we had a guy behind us who snored LOUDLY for over 4 hours. I actually video’d him he was so alarmingly loud. People in front of us were shouting at him to shut up but he got louder. This was so bad no one could sleep and it was a night flight. The attendant had walked past a few times and laughed at how loud he was. After 4 hours I called her over and asked if she could move him. Her reply was “no but I’ll move you to the back!” Me? I’m not disturbing 8 rows of people! She said I can’t wake him up but I’ll move you. Sexist much????!!!!!! Then it came to handing pastries out for breakfast and she gave to guys in front some she also WOKE sleeping beauty up for pastries behind us yet left us out. Again .... sexist much???!!!!!! So basically if you’re a woman you get no sleep or breakfast!!! On both journeys the food was rank! The whole plane stank of curry and the meat was inedible. I’m at a loss as to how people say this is the best airline! My friend got bitten 5 times on the plane and myself 3! We’ve been abroad and not a single bite yet get on the plane and it happens within the first hour!! Rude staff... awful food... stinking plane! The plane stank of curry 🤮 Sort yourselves out Emirates and deserve your reputation!,Emirates,trip_advisor,"['Responsiveness', 'Assurance']"
12611,First time Emirates. Not the last,"Flew from Brisbane to London via Dubai then Paris to Brisbane via Dubai. We were Qantas passengers on code share with Emirates. We could not fault any part of the flight. Cabin crew great, service excellent, food very good as was inflight entertainment. Our only negative was Emirates lounge. They left it until last minute to board us both times and it was very disorganized. Also Emirates Lounge in Paris would not admit us even though we are Qantas Club. We also found when we wanted an upgrade Emirates told us to go to Qantas and visa versa. We have travelled code share before and not had a problem but don’t think would travel code share with Emirates again.",Emirates,trip_advisor,"['Assurance', 'Tangibles']"
12612,Horrible Customer Service,"Do not fly this airline. I am writing in regards to their customer service. There is no live person. You will have to chat via text messages to resolve any issues. And this too via WhatsApp. I spent an hour texting when a simple 5 min call would have resolved any issues. Also, if you have no chance but to fly with them, purchase every insurance available. They will gouge you.",FrontierAirlines,trip_advisor,['Responsiveness']
12613,I wanted to give big Zero,"Dear Air canada,I really wanna give one big zero to your thing called ""amenities bag"" there should be some kind of embarrassment offering these to your loyal customers on the business Class.I am also posting a foto of what you offer vs Turkish Airlines so people can have sense of this Shocking feeling. A foto demonstrates amenities bag by aircanada on the left! And Versace amenities bag by Turkish airlines on the right! I would leave this to your judgements",AirCanada,trip_advisor,['Tangibles']
12614,WORST AIRLINE EVER!,our flight got delayed 3hrs late and they didn’t even tell us. we got to the airport and they let us know when we were there. our carry on bags were free online and then they charged us $70 each per carry on! the desk lady’s were rude and didn’t seem to care about their job. this is the worst airline ever. IM NEVER FLYING WITH THEM AGAIN!,FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
12615,First time flying this airline but it won't be my last!,"This was my first time flying Allegiant but I was pleasantly surprised. The flight went smoothly, the staff were very welcoming and laid back, I had plenty of leg room and I loved that it was a non-stop flight. There are fees for each checked bag as well as a carry-on if you have one and there is a 40-lb. weigh limit on checked bags also. Overall I will definitely look at Allegiant again when I'm ready to book my flight for my annual vacation next year.",Allegiant,trip_advisor,"['Tangibles', 'Assurance']"
12616,ROSE in customer service is the BEST!!,"We had an unfortunate change of plans, due to a death in the family. We had to revise our trip. I called the customer service line, and Rose was so kind, helpful, and personable. 10/10 service! This made our stressful rescheduling and swapping so much less stressful and easier to navigate. Thank you, Rose, and Allegiant Airlines.",Allegiant,trip_advisor,['Empathy']
12617,BUT...,"we got a scare! Although we booked this flight several months ago - not using points - and arrived over 3 hours in advance, we found that while my wife was assigned a seat on her boarding pass, I was not. When we asked why, we were told it was because we hadn't checked in on line 24 hours in advance, and that anyone who had, was given priority over me! We were told that it was possible I wouldn't get a seat as the flight was overbooked. I did get a seat just before flight time and the staff were friendly, but the principle of the policy they are having to enforce is questionable. So, staff rating -excellent; company policy position - unacceptable.",AirCanada,trip_advisor,"['Responsiveness', 'Empathy']"
12618,Very nice flight - great service,Flight attendants were great! Excellent service! Great sense of humor! Smooth and comfortable flight. Would definitely book again!,JetBlue,trip_advisor,['Responsiveness']
12619,What do do with a canceled flight,"My Southwest flight from Orange County, CA to Phoenix, AZ was all of a sudden canceled less than an hour before departure time. No reason was given and we were not given any immediate instructions as to what to do. I should have suspected something was up when shortly before the cancellation announcement I received an email from Southwest stating that the fee I paid for early-bird check-in was being refunded to me. So everyone from the plane started lining up at the gate agent desk. While waiting in line , I received another email from Southwest telling me that I had been re-booked on a different Southwest flight almost 2 hours later. So I got out of line and went up to the gate agent to ask him if I still needed to wait in my current line and he said yes because I needed a new boarding pass. So while waiting in that long line he made an announcement that if we were already were re-booked that proceeded to my new gate. Unfortunately on my new flight I was unable to keep my A-line boarding priority and ended up sitting at the back of the plane. They did however give me a $100 voucher good for a year. Unfortunately the people who were making connections in Phoenix had to wait for the gate agent to find them an alternative connection. So my conclusion is that the behind the scenes people pushed all the right buttons and the local gate agent of the cancelled flight were not told what what to do immediately, I would have been curious as to the reason for the cancellation but overall was satisfied with how it was handled, especially when the included the $100 voucher. Once finally airborne all went well.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12620,Smooth Flight with Excellent Service,"I had a terrific experience flying from Boston to Grand Cayman. The flight was very smooth and we only were 20 minutes off from our estimated arrival. The flight attendants were very helpful, they even helped me store my luggage. I would've preferred additional snacks but that is how it goes. I will definitely look to fly Delta on my next adventure!",Delta,trip_advisor,['Responsiveness']
12621,Uncomfortable Seats equals Uncomfortable Flights ,We were returning from an Alaskan Cruise. The flight was late arriving in Vancouver and ultimately got to San Diego about 45 minutes late. The worst part was the small seats in the small plane which had two passengers on each side. Apart from charging you for checked baggage they have the nerve to charge you extra for choice of seat. They don’t tell you about the legroom for the seat. The flight attendant was not particularly friendly and we got water once as she passed by. There were no free snacks. They expect you to pay for snacks and alcohol. You had to bend down in order to avoid hitting the ceiling. There is a tiny rest room at the back of the plane and not particularly clean. It was disappointing and for the money spent should have been a better experience. The flight from San Diego a week earlier was similarly late and crowded but the flight attendants were nicer.,AirCanada,trip_advisor,"['Tangibles', 'Assurance']"
12622,"Raul, Elizabeth and Marcia are amazing!","I want to thank the Brazilian staff in Rio de Janeiro (GIG Airport), especially these three angels: Raul, Elizabeth and Marcia. They're exceptional people and were my family, supporting me regarding an inconvenience with my flight that led me to have to stay in Rio. My lifetime won't be enough to thank them. They're amazing and they deserve to be recognized with honors. Having them in your company is a blessing.",Emirates,trip_advisor,['Empathy']
12623,Lima - FLL,"The seats are extremely uncomfortable in addition to not being reclining. But the worst thing is that when boarding the plane, having already passed all the security filters they do not allow you to bring a bottle of water (unusual, this does not happen anywhere). Why? because on the flight they even sell you the water!!…..and on a long flight like Lima - Fort Lauderdale….you have no other choice than to buy their small bottle for U$D 4 dollars. —————— Los asientos son extremadamente incomodos ademas de no ser reclinables. Pero lo peor es que al abordar al avion, habiendo ya pasado todos los filtros de seguridad no te permiten subir con una botella de agua (insolito, esto no ocurre en ningun otro lado). ¿Porque? porque en el vuelo te venden hasat el agua!!…..y en un vuelo largo como lo es Lima - Fort Lauderdale….no te queda otra alternativa que comprar su pequeña botella por U$D 4 dolares.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
12624,Not the best,A few months ago I flew Southwest airlines for the first time in a long time and thought the flight was not the best for the price we paid. I think I could’ve done better going with Delta or American as the planes are a little larger and more comfortable. Also the way the seating was we had to wait for almost everyone to board the plane before we were allowed on the flight. We purchased our tickets three months ahead of time so I feel we should have been allowed on sooner. We are both senior citizens and the seating was first come first serve. I was beginning to think we would not even be able to sit together. I can not recommend Southwest Airlines and will probably not fly with them again.,SouthWest,trip_advisor,['Responsiveness']
12625,"Excellent airline, with slightly high prices","Very good airline however the prices are a bit high, if you want to find flights at lower costs and promotions you must follow @gosomewherela on instagram",United,trip_advisor,['NA']
12626,Another failure from the worst value airline in the world,"Another random cancellation and garbage customer service. Canada is a great country, but it is burdened with expensive, low quality airlines, with Air Canada leading the way.",AirCanada,trip_advisor,['Responsiveness']
12627,Legroom on A380 better than average,"I suspect that economy class will always be economy class but the journey with Emirates was made a little better by a bit more space on the A380. The food was shockingly bad though - cold and fairly unappetising throughout. I don’t think the toilets were freshened up once on the journey either. At over $2000 for an economy class ticket, surely a clean toilet is a given. In flight entertainment was boring at best - movies were out of date, series 6 of Friends...... It was a long flight.",Emirates,trip_advisor,['Tangibles']
12628,Worst flight the day after a family funeral.,"No notification that the flight was canceled, over five hour wait time on customer service, stuck in the airport for 10 hours, left my baggage by the carousel for 4 hours for anyone to take. Called customer service had me on hold for 1.5 hours and told they didn’t care and wouldn’t do anything. I get weather happens but in times like that it’s how you respond that matters and you fell well below any standard I have. I was treated better in the military.",Delta,trip_advisor,"['Responsiveness', 'Reliability']"
12629,UNPROFESSIONAL CUSTOMER SERVICE REPS,"I booked a flight for my son and the rep set the flight for the wrong time- simple mistake. When a called back to fix the mistake made by the rep a new representative answered the phone. This is when things went downhill. She told me there would be no fee for changing the flight (why should there be, I'm not the one who messed up). The difference between the cost of the flights was $11 but for some reason she tried to charge me the full amount of the new flight. When I question here and explained the math, she began laughing at me. Spirit has a long way to go in the realm of customer service.",SpiritAir,trip_advisor,['Responsiveness']
12630,"Direct flights, small airports, many positive experiences","Have flown many times on Allegiant with always good, and sometimes unbelievable prices. Very easy online booking site. Impossible to predict when prices will drop well below $100 except during holiday weeks. Yes, you pay for everything but still the benefit of non stop and one way only same price fares makes up for it. And yes, no free food or drink, but they never question me taking coffee, soft drinks, or snacks stuffed in my under seat carry on. For those of us in small regional airport areas, they clobber the big carriers in pricing 98% of the time. Fares change by the hour, so hang in until several weeks before your trip UNLESS it is holiday weeks.",Allegiant,trip_advisor,"['Tangibles', 'Responsiveness']"
12631,Dissatisfactory experience with customer service and flight attendants - No compensation,"During the Emirates flight, a flight attendant - that was otherwise friendly and professional - removed my personal items from me without asking and placed them in the cabinets above for landing. The flight attendant handed them back to me upon landing. After exiting the plane, I noticed that my Airpods were missing. I immediately contacted the Emirates Lost and Found Department at Dubai airport but unfortunately received no assistance. I also submitted a Lost and Found-case online. Although three months have passed since the Emirates flight, I have not received a satisfactory answer yet. Since Emirates is liable for the loss of the Airpods, I requested a compensation of 121.50 EUR - the value of the Airpods, purchased shortly before the Emirates flight. Emirates denied any compensation, which is not acceptable.",Emirates,trip_advisor,['Assurance']
12632,Delta One from ATL to MUN - Pretty Pleaant,"Using a pair of certificates, I upgraded the outbound leg of our flight from Florida to Croatia to Delta One and am glad I did. Read on for details. For an eastbound flight to Europe, the afternoon departures usually mean an overnight flight, arriving in Europe early in the morning. Sleeping in ComfortPlus or Economy, for me, is wishful thinking. OTOH, the seats in Delta One recline to a flat position, like a bed, though not a totally comfortable bed: the surface is a bit hard and there is little room to turn. But: a whole heckuva lot better than sitting. The remainder of Delta One service is just nice, from the meals to the attention. The Delta staff, both flight attendants and pilots who greeted us as we exited, were professional and attentive. We arrived in Croatia ready to start the day.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
12633,Terrible Customer Service,They are leaving everyone stranded outside the gates. Standing and looking at the seats for 3 hours.,Emirates,reddit,['Responsiveness']
12634,Air Canada is lying to and disrespecting customers,"Despite being checked in, we were bumped from the flight at Peason airport. Initially, Air Canada was telling us ""There are issues and we are working hard on your new itineraries. You will get an email in 1 hour with more information"". No emails were received and after being asked, Air Canada's employee told us ""The decision from above was to remove you guys from the flight... You will need to use the white phones to rebook your flights"". On the white phone, the rep told us we need to pay for rebooking as it was our fault not to get to the airplane. It took us 6 hours from 10am to 4pm with a lot or cursing and swearing (there was no optional method to deal with Air Canada) to get the flight rebooked. Air Canada, you sucks!",AirCanada,trip_advisor,['Responsiveness']
12635,CUMPLIMIENTO,"Buenaatencion en el mostrador, cumplimiento bueno, buena calidad del avion y buen vuelo. En mi opinion ha mejorado el servicio",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12636,Very bad cx service and no response from staff,"I had 14 hours flight from sydney to dubai urgent booking, i had my twins with me and my one boy was crying like crazy and plane staff didn’t supply milk for him. Also no food for my kids at all . She told me no milk in the plane . She was talking very rudely when i call her couple of times for my kids food . Never ever travel with Emirates particularly when kids are there.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
12637,Excellent Service On International Flights,The food and service on Delta's international flights is quite good no matter what part of the plane you are seated. They provide free alcholic beverages and the in flight entertainment is good if you choose to stay awake during the flights.,Delta,trip_advisor,['Assurance']
12638,Horrible horrible!!!,My family dream vacation became a nightmare!! We missed our flight because United airline and they didn’t have anything until the next day! We had to retake the COVID test because ours expired because United airline again! It cost my family $1000 to retake the test and I called many times and emailed many times for my COVID test refund because the customer service at the airport told me I would get my refund back! Lies and more lies! My kids had to sleep at the airport floor! I’m a waitress and don’t make much I wished I could get my money back! If I could give ZERO star I would!! I sent pictures of my kids sleeping on the floor and they still didn’t care!,United,trip_advisor,"['Responsiveness', 'Assurance']"
12639,Avoid Allegiant air at ALL COST,"CUSTOMER SERVICE SUCKS!!!! Luggage never came off belt upon arrival. Had to wait 45minutes for other airline reps to track down contracted Allegiant rep. She could not access computer system to track bag but filed “delayed” bag claim. Spent over an hour on their 800 number which proved to be more infuriating. The person explained that bags are not scanned as they are loaded on to your flight (what??) but are scanned when they are taken off. BUT!!! They are unable to tell you what LOCATION it was scanned! (WHAT??). So, he could tell my bag had been scanned but couldn’t tell me where. I drove back to Bozeman airport today where I learned my bag is neither in Phoenix-Mesa where I departed nor is it I’m Bozeman. The next step based on my phone conversation is that Allegiant sends out emails to ALL locations they work with to see if your luggage is there. This is the most archaic, malfunctioning system I have ever encountered. What is the point of bag tags, scanning luggage if it tells you NOTHING!!! I should be given exact location of my bags the last time they were scanned. The reps will email you a confirmation of your delayed luggage claim and you can email them back directly. However, it is DAYS before you get a reply. I cannot express how pissed I am. This is a tough lesson on what NOT to do next time. NEVER CHECK A BAG!!! Airlines do all they can to make it your fault and as little responsibility on them.",Allegiant,trip_advisor,['Responsiveness']
12640,Great Flight and great customer service,"We flew from Charleston SC to Chicago Midway on June 16th st 6am Very easy check in (we checked bags which we rarely do) very pleasant check in experience, flight crew was attentive and full of energy. Pilot kept us informed of weather issues as we flew and weather at final destination. Very good experience",SouthWest,trip_advisor,['Responsiveness']
12641,Limited Release Baggage for Soft-Sided Golf Bag,"I travel with golf clubs a few times a year from JFK or LGA. On a flight home from RSW last week the ticketing agent asked me to sign my bag tag for Limited Release as I was using a soft-sided golf bag. I can only remember one other time being asked to sign for a soft-sided golf bag, coincidentally it was also at RSW. Never before, at any other airport while on Delta (even took them PDX to AMS), have I been asked to sign away liability from the carrier under the guise that it is a soft-sided bag. Is the agent at the ticketing booth correct and other agents should have me sign the back of my bag tag every time or was/is she just seasoned and to save Delta the liability having me sign unbeknownst that soft-sided bags are covered? Or does it actually vary from airport to airport?",Delta,reddit,['Assurance']
12642,Minot ND to Mesa AZ on Allegiant Air,"The flight was pleasant. The flight attendants were very pleasant. The Minot Airport staff were also very helpful and pleasant....the incoming flight was almost two hours late coming in and the Minot Airport personnel were ""on top"" of letting us know what was going on and when we could expect the flight to arrive so we could get on with our flight. I was very surprised that I had to pay for checked luggage and also for additional carry on luggage; at least initially I had too. I used their online system to book my flight. When I was at the airport, I learned that retired military get free checked and carry on baggage; my fees were promptly credited for them. My only complaint would be that if I hadn't paid to have a seat with additional leg room I would have been very uncomfortable during the flight....there is very little room in the seats or for people's legs. I was also surprised that food and beverage service was only available if you paid for it; couldn't even get water without paying for it.",Allegiant,trip_advisor,['Tangibles']
12643,Don't know how a terrible airline company is still aound!,"Don't buy their all you can fly pass. It's a scam. Most of the time there is no seat available, even if there are seats, those are seats that you have to make one stop in Las Vegas or somewhere that the total of travel time cam be 24 hours or longer. Hilarious 😂! After my pass expired in May, will not use their for good, I am so tired with frontier!",FrontierAirlines,trip_advisor,['Responsiveness']
12644,Extra Seat's Count For Tiles,"I found some old threads, Posted on flyertalk no response since that section is quite dead. If I book an extra seat, do I get tile spend? The old post I see says it marks the second seat as XTRA or something as the second seat but the new website doesn't display that info when you select extra seat. Reached out to support and was told they were unsure and said I'd get a follow up and didn't.",JetBlue,reddit,['Responsiveness']
12645,Note to self; DO NOT FLY SPIRIT,Flight landed at 8:52pm; one hour later still waiting on wheelchair assistance(that I paid for) Never again... lesson learned.,SpiritAir,trip_advisor,['Responsiveness']
12646,Great Airline,I like this airline for the smooth boarding. The staff are professional but a little over worked. I would take Air Canada more if there holiday trips where more reasonably priced. Much better then there competition.,AirCanada,trip_advisor,['Responsiveness']
12647,Are we leaving or…,Received a text stating that our flight was going to be delayed due to a late arriving aircraft. Fine it was pushed back an hour. Changed the gate. Flight was supposed to leave at 9:20. 9pm and they still didn’t begin boarding. It’s the fact that they are running late and instead of hustling to help so we can get out of here on time you have employees standing around chatting.,FrontierAirlines,trip_advisor,['Responsiveness']
12648,Horrible,"Horrific. First they lost my Vietnam Combat Vets good friends luggage on the way for an awards ceremony. Then cancelled his flight. Then lost his luggage and had to go pay for new dress clothes so he could attend, Then we get a text his flight was cancelled airport and they cancelled my early bird check in which sucked at A 47 boarding pass, 25 dollars wasted because they charge another 40 to upgrade and and another 40 when you change plans because they put you on the back of the plane and know you will upgrade because of your past flight history. Then we get to the airport in STL and they have him on a different flight then me and I arrive @ 11:00 pm and he comes in at 2:00 am. Sorry sir but there is nothing we can do to help you. He booked his flight a month before me so I guess they draw numbers out of a hat, my boarding pass was before him and I booked long after him, Then we now leave at@ 650 am , took a day off my vacation and missed a great day of fishing. Unbelievable. They have went way down hill. Terrible",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12649,Avoid Delta Premium Select,"We've flown Delta for many years, including economy and comfort+ both domestically and internationally. As a special treat, we upgraded to Delta Premium Select on a Aug. 2023 flight from Minneapolis to Amsterdam. Let's compare what was advertised / promised by Delta to what was actually provided during our flight: What Delta Premium Select promised: --""accelerated check-in"" and a welcome ""glass of sparkling wine"" --wider seats with adjustable leg and foot rests --premium amenity kit ""filled with essentials like eye masks, socks and lip balm from Grown Alchemist"" --starting Sept. 20, 2022 ""exclusive snack baskets and upgraded menu choices specially curated for the Delta Premium Select experience"", ""Food is generally of higher quality than what's served in the main cabin"" --""memory-foam pillow, a plush blanket and noise-canceling headphones, "" --dedicated flight attendants just for the Delta Premium Select section of the plane What Delta Premium Select actually offered --accelerated check-in and only a glass of sparkling wine, no other welcome drink options were available; still, this was a nice feature but only if you like sparkling wine. --wider seats than economy or comfort+, roughly the same width as US domestic first-class seat that includes (1) slightly more seat recline; and (2) a slightly adjustable leg and foot rests. The wider seats are indeed a nice feature on long international flights. --premium amenity kit, but no socks; a bamboo toothbrush with a tiny tube of toothpaste; some face cream; and an eye mask don't, in my estimation, qualify as ""premium"". --the exact same meal selections that were served economy class, except (1) we received a paper menu; (2) the plastic food containers were served on a ceramic tray instead of on a plastic tray; and (3) a small white napkin was laid over the tray table prior to service. The food was very disappointing given the much higher cost of the plane ticket and the advertised and promised higher quality and wider variety of food options. For example, the caprese salad for dinner was inedible and the chicken overly greasy. The breakfast included nothing special: yogurt and a tasteless breakfast sandwich, the exact same food options served in basic economy. --there were no ""exclusive snacks"", in fact we were only served snacks once early on during the entire flight. --a pillow that felt the same as any other airline, a very thin blanket, and ""mostly"" noise-canceling headphones; the headphones were a better quality than those available in economy, but it might be better to bring your own high-quality noise canceling headphones. --while there did appear to be two dedicated flight attendants just for the Delta Premium Select section of the plane at the start of the flight, during which a complimentary glass of sparkling wine was served, the flight attendants helped out in the other sections including the large economy section and thus were nearly always absent or away from the Premium Select section. As a result, there were none of the ""extras"" served as promised on the Delta website. Overall, while the larger seat was a nice feature, Delta Premium Select was a waste of money and the overall quality of food, service and extras was very disappointing. If you desire a bit more seat and leg space during a European flight, choose Delta Comfort+ instead and save yourself hundreds of dollars. Although we've flown Delta to Europe for many years, we'll be looking at other airline options for our next flight.",Delta,trip_advisor,"['Tangibles', 'Assurance']"
12650,Worst First Class Food & Beverages Service,The seats paid for were first class but more just business class. We were served a chicken sandwich with no chicken but a thin slice of cheese that melted into bread. We were then offered a vegetable sandwich that only had two thinly sliced cucumbers and no other vegetables. It was disgusting and we refused to eat them. The flight attendants and pilots were served full meals right in front of us. The attendants apologized on behalf of the airlines indicating that they had no choice in the meal services. Don’t waste your time flying on UA or US flights. Use international airlines; they are far more satisfying. We are international travelers who have over 40 years of worldwide travel.,United,trip_advisor,"['Tangibles', 'Responsiveness']"
12651,"HORRIBLE, unprofessional sitting here for 3 hours and staff are hideous and nasty.",This is the worst. Bad experience staff was nasty to the lady tone of her voice attitude and no respect. Sitting on here for 3 hours now whole staff is unprofessional but mostly this women with blonde hair with very annoying voice. They kept making excuses we were supposed to leave at 5 and be there at 8 and it’s 8 and we at the entrance 🤣🤣 idk what they did only bs for those 3 hours but we got delayed by 3 hours… don’t go on this.,SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12652,Would fly again,Never flown with Emirates but it’s definitely a airline that I want to fly with again. Food was wonderful although it was a long flight time went quick with in flight entertainment ICE.,Emirates,trip_advisor,['Tangibles']
12653,Reasonable flight but you have to pay for spirits!,"The boarding process was simple and straight forward, as a family of 5 they seated us together, which we have found not all airlines will do! The seats are pretty standard, perhaps a little more leg room than I have experienced usually, but in economy, it's not much room. Thank god for having kids with us, to give the adults a little extra space. The entertainment is really good, the videos can begin from the moment you sit down. The choice is wide and had some very recent movies, which I was keen to see. The flight was smooth and the staff pleasant. The food was ordinary, not particularly good, airline food of years ago. They don't seem to have updated their food quality compared to others. The biggest issue I had was that spirits were not complimentary, which I expect on long haul flights. I think they were USD$8 or $10 which I thought was ridiculous. So all the alcohol that was on offer was wine and beer, and the beers weren't a great range, and they didn't seem to have much of the better ones. This was really disappointing. I like to have a few scotches on my flights particularly as I don't sleep. So all in all they were ok but the food and drinks were very disappointing. If we hadn't got the flights in a Black Friday sale, I would have been pretty pissed!",United,trip_advisor,['Responsiveness']
12654,What Plane is this?,"I know it says ""A321/Mint"". Im guessing its the A321neo with Mint ""v3"" as shown [here]( URL Any seat suggestions for a couple? URL &#x200B;",JetBlue,reddit,['Tangibles']
12655,Just can't fly economy anymore,Flew Economy premium plus in an exit row and except for the legroom it is just not worth it for me. As an older person I find I can't tolerate flying economy anymore. They give you nothing but a small cup of water on the flight. Not even the little bag of pretzels. I have to say that American airlines treats you better then Delta and I used to fly Delta all the time. First Class was full for this flight back to Palm Beach so I tried the Premium Plus.,Delta,trip_advisor,['Tangibles']
12656,Great Customer Service,When deciding what airline to choose. We went with Delta. We had to fly twice within two weeks to attend funerals. When I contacted Delta and explained they gave me bereavement rate. Delta may not always be the cheapest. However they have some of the best customer service of the airlines I have flown!,Delta,trip_advisor,['Assurance']
12657,Mr.,Not the airline it once was. Good people in the airport but terrible corporate-level customer service. Sad.,SouthWest,trip_advisor,['Assurance']
12658,It’s okay for the price,"It’s okay for the price. The airport in Sanford, FL is an hour drive to Disney world. Which is still okay. But the time the flight leaves to return was at 6:30 am. I fly to Orlando often and I booked my next flight on American because of the convenience of the airport being closer to family and Disney World.",Allegiant,trip_advisor,['Tangibles']
12659,Pagas por un vuelo normal y recibes menos de una aerolínea low cost,"La peor experiencia que he tenido en más de 37 años volando. Lo bueno: + llegamos a destino con vida + aviones nuevos A 320 + atención del personal Lo malo: - no se puede reclinar el asiento - la comida y bebidas pagas extra - la manta para cubrirse por el frío del aire acondicionado cuesta 9 USD - sin monitor propio, nunca funcionó conectarse al sistema por celular para conectarse al sistema de entretención - muy poco espacio entre las filas. No soy el más alto (1,75 m), pero era demasiado incómodo. En resumen: jamás volveré usar esta aerolínea y recomiendo a todos de evitarla a toda costa.",Avianca,trip_advisor,['Tangibles']
12660,It is never OK to cancel a flight.,"Taking a flight is always a big deal. People don't fly ""just because"". There is a lot of planning involved, bags are packed, rental cars booked, friends/family waiting. Maybe you have a business deal to close, a conference to attend. There are a hundred or more people on a plane all with somewhere they need to be. There are multiple hours of planning and preparation that your customers put into booking that flight and you can't make the proper planning and preparation to get that plane ready to take off? Shame on you. If you can't get your s#*% together to consistently supply safe aircraft and staff to transport customers then get out of the industry. We would rather not have a cheap option if it comes with false hope. A full refund is a slap in the face when you consider what was lost.",Allegiant,trip_advisor,['Responsiveness']
12661,Nice flight to Florida,"Took this airline to Florida because the rate was so affordable. Booked our car and resort thru their site too. Excellent service on the plane. Smooth and comfortable flight. So convenient to fly out of our local airport, I would definitely fly with Allegiant again!",Allegiant,trip_advisor,['Responsiveness']
12662,Early Artival,"I liked being able to get on the plane, get seated, and take off without issues. Our flight was easy, the crew did their jobs, and the pilots didn’t continue to interrupt us with announcements. We arrived ten minutes early.",SouthWest,trip_advisor,['NA']
12663,Worst service ever. Coming from world travelers. United should be ashamed of themselves.,"Let me just say, this was supposed to be the trip of a lifetime. This was going to be our 7th and final continent. I mean, how many people can say they have been to Antarctica?! Despite this being our third time rescheduling this due to COVID restrictions, we were so excited to make this bucket list item a reality. We were set to land in Santiago, Chile and spend approximately one day in Chile. We would then fly to Punta Arenas in Southern Chile to board our cruise ship to Antarctica. We spent weeks checking and double checking to make sure the appropriate paperwork was completed, according to the Chilean Ministry of Health governmental website. The requirements were as follows: 1. A negative RT-PCR COVID test completed within 72 hours of our departure from the US. * That means 72 hours from your last departing flight, which was Houston for us, as we flew from Washington DC to Houston to Santiago. * 72 hours would be January 1st. Not only is that a Saturday, it was also New Years Day, so tests were incredibly difficult to schedule. * In order to meet the time requirement, we elected to do a paid RT-PCR test from a facility with a lab onsite. They could guarantee same day turnaround but that cost us a 2-hour drive each way and also $200 per person. * It specifically had to be a RT-PCR, not just a PCR. This was harder to find than you would think. 2. A mobility pass from the MeVacuno website, as part of the Chilean Ministry of Health governmental website. * This is where you enter your COVID vaccine information and also upload a photo of your vaccine card. Chile requires everyone entering their country to have completed the vaccine series. * They had options for several vaccines we had never heard of. As well as several different “types” of Moderna and Pfizer 
(ModernaTX, ModernaSuper, etc.?) so we had to take our best guess at which type of the vaccine was correct. Of course none of this was Google-able or further explained on their website. We also uploaded images of our vaccine cards showing all three shots for each of us—including boosters. * We were told validating this could take up to 30 days so we completed this several weeks early. * The entire website was in Spanish so Google Translate was our only savior here. * After this was approved (it took approximately 10 days), we received our Mobility Pass QR code and an email saying we had been accepted, approved and were ready for entry into Chile. * It only asked us for one date of the vaccine, so we added our most recent vaccine date. This was the date of our booster shot. * Much more on this later because this was the big issue. 3. An affidavit that had to be completed within 48 hours of your arrival to Chile on the “C19” form/website. * This is where you upload your negative RT-PCR COVID test results. * When we completed this on Sunday, January 2, 2022, we noticed that it said our vaccine series was “incompleto” but we knew we had proof of our completed series with our CDC COVID Vaccine Card. * On this form, it also required you to write your “Decree 295 Reason” and to attach a supporting document. We spent hours Googling what Decree 295 was, to no avail. * We also spent hours contacting the Chilean US Embassy, United Airlines, and the Chilean Ministry of Health regarding the “incompleto” and “Decree 295” but was on hold for several hours with no luck speaking to a human being. * We also had an approved and accepted Mobilty Pass QR code so we figured that this was just a system error of MeVacuno not communicating with C19. 4. An active travel insurance plan that covers any COVID related medical concerns and can refund your trip should any COVID concerns impede on your trip. * We had no idea how much we would truly need this…. We also wanted to decrease our chances of contracting COVID prior to our trip, because we needed several other negative COVID tests when we arrived in Chile. That meant no New Years Eve parties, lots of isolating and excessive mask wearing, rubbing our skin raw from so much hand sanitizer and not being affectionate with our loved ones. I was not able to hug my significant other for a week prior to our departure, and that meant we got a New Years Eve midnight high five instead of a kiss! After the headache of all of this paperwork, testing, requesting off two weeks of work unpaid, vaccine boosters, and ensuring we packed our luggage in less than 50 pounds, we thought we were finally ready to go. Our first major headache was the snow storm that the DC, Maryland, Delaware and Virginia area received on the evening of January 2 and morning of January 3, 2022. Our flight was out of Washington DC at 12:50 pm on January 3, 2022, but because of the weather, we wanted to ensure we arrived with plenty of time to spare. The roads were in horrendous condition and we saw several cars off the road in ditches and various other accidents. But we (barely!) made it safely to Washington DC-Dulles IAD airport with some time to spare. Our first mistake was flying United Airlines, as they have the worst customer service on the planet. But that was our only choice for this trip and we just wanted to make this Antarctica dream a reality. We were unable to check in for our United flight on the mobile app due to staff at IAD needing to “validate” the above four items. The nice United employee at IAD looked through our paperwork and had to manually approve us for check-in. He told us we were good to go. So why should we doubt him? This is his job after all. Our flight to Houston from IAD was set to take off at 12:50 pm. My Mom and Dad’s original seats were literally the final row of the airplane, so they paid to upgrade a few rows up from the toilets. We were boarded on our United flight at 12:00 pm. Little did we know we would be sitting in that airplane for several hours before takeoff. The first issue was that there were no pilots, they were “stuck in traffic due to all of the accidents.” After over an hour with no updates, the pilots arrived and completed their pre-flight checklist. And then of course they found an issue with the airplane but again, no further updates or details. We were on the airplane for another hour at this point, wondering if we were going to make our connecting flight. Of course this is when we realized that there were no other flights to Houston that would make it in time so we needed this airplane to be airborne. And then comes good news, we are taxiing and ready to go! And as yet another bad omen of this trip, we were then told we had to taxi back to the gate because it was not fixed. But of course there’s snow at the gates so we have to wait for the gates to be cleared! But then magically before we get to the gate, the airplane is fixed and we are going to be airborne! At this point, the concern of the airplane falling out of the sky was irrelevant and we were just ready to get there. Finally we arrive in Houston and have a little time for dinner. That was red flag number 500, as our food took forever, half of it never came, the staff was MIA, and do not even bother asking for a manager for your $150 minuscule Mexican food meal! But we tried to remain positive and realize this is part of traveling. So we are finally ready to board our flight to Santiago but boarding will be delayed due to the “cleaning crew needing more time.” Interestingly enough, our seats and tray tables were disgusting and clearly not cleaned. But yet another thing we had to let roll off our back if we were going to get to our dream trip. But of course the landing gear needs more nitrogen and the first answer is that that will just take 35-40 minutes. Okay, we can live with that. But 40 minutes slowly turns into an hour and half. But we are finally ready for take off on our 9 and a half hour flight from Houston to Santiago, Chile. We arrived in Santiago, Chile at around 9:40 am. At this point, we have not slept, showered, brushed our teeth or changed our clothes in over 24 hours but we know the trip will be worth it. The line in Santiago for Immigration takes forever and is confusing but we are finally ready for our turn at the counter to have our documents checked. Our biggest concern at this point is somehow testing positive for COVID at the PCR tests in the airport, despite being incredibly cautious. The lady, I will call her “Ms. Smith”, checking our documents was originally pleasant enough and uttered “that’s good, that’s good” as she checked our passports, negative COVID RT-PCR tests, and travel insurance. And then there came the dreaded “oh that is not good” and then several other sentences rambled in Spanish. Ms. Smith reported that “YOU ARE NOT GOING TO CHILE” due to the fact we have only one dose of a COVID vaccine approved on our Mobility Pass QR code. Despite the fact we had been approved and accepted a month ago. It was then that we understood that the “incompleto” on our affidavit was related to us not having uploaded details of each of the three vaccination shots. But no worries, we have our CDC COVID Vaccine Card and this can be easily amended—or so one would think. Despite our best efforts to be pleasant, Ms. Smith began to repeat herself that “YOU ARE NOT GOING TO CHILE” and continuing to take our phones out of our hands to show us the MeVacuno website. She reported that because we entered only one vaccine with three dates, instead of three different entries, we were not considered fully vaccinated. We should have submitted three separate COVID vaccine approval requests. Despite the fact that we uploaded our photo of our CDC COVID Vaccine Card that listed all three vaccine dates. When asked how long it would take for these to be approved if we entered them now, Ms. Smith reported it would take 30 days, clearly pleased with herself for further stressing us out. After she repeated this several times—each more loudly than the last, we attempted to speak with her about a solution to this but she just assured us that we would be going back to the United States this evening. We asked several times to speak with a supervisor and was finally granted the pleasure of speaking with the equally unpleasant “Ms. Jones”. Ms. Jones continued to repeat the same statements, interrupt us but then yell “lady, let me talk” when we tried to stop her from interrupting us. Both Ms. Jones and Ms. Smith seemed to take pleasure in saying “this happens every day” and they were sure to emphasize that it happened to an immense amount of Americans. At this point, a very deeply distressing feeling began to set in. Ms. Smith would not allow us to have our passports, reported there was no one we could call, and escorted us to a gated off area like prisoners. We attempted to speak with several Silversea Cruise Line employees we saw on our walk from the customs line to our prison cell, but were interrupted several times. You did not have to be bilingual to realize that Ms. Smith was talking about us in a poor light to those employees. In this gated off area at the Immigration Police, we realized there were at least twenty other American “prisoners” who had the exact same story about their vaccines not being approved, despite also receiving an approved and accepted Mobility Pass QR code several weeks ago. In this area, we were not granted access to food or water and had approximately 50 square feet to sit, while being carefully monitored by police in the clearly 2-way mirror. We began making several calls to the US Embassy and consulates who reported how ridiculous this was but denied any way they could help. Police were surrounding us and insisted on taking photos of each of us, along with our respective carry-on luggage. This felt incredibly unnerving, especially because there was no communication as to why it was happening. The most unsettling part was how complacent every employee was regarding the habitualness of this exact situation. They appeared to say it with pride as they exclaimed “This happens to 150-200 Americans every day!” United Airlines staff, as unpleasant as expected, arrived to our prison cells to tell us we were booked on the next flight back to Houston this evening. At 10:45 pm, as in 11 hours from now. And when alerted of the fact that we had a 13-hour layover in Houston, as well as other prisoners not even having a connecting flight assigned to their home city, the United Airlines staff just reiterated that there is nothing they can do. They reported that there “are no other flights to Washington.” We first asked if we could utilize another airline and they were adamant that we could not. When we showed them information on the United App that highlighted the several other flights from Houston to DC that did not waste another half of a day, they just said there was nothing they could do. Rather than saying “I don’t know, let me look into that,” they were quick to lie and say they did not have other flights. When asked to speak with their supervisor, these employees simply said there was no supervisor there. These employees also appeared to take pleasure in the fact this happens daily and there is nothing we can do to solve it. The only “solution” was to fly back to the United States, “figure it out” and fly back to Chile. We were granted a measly $30 voucher per person to last 12 hours, that could only be used in one specific cafe. To further degrade us, we were not allowed access to our luggage to simply change our clothes or brush our teeth. But we were so generously allowed to roam certain areas of the airport! But like the prisoners we were, we were not allowed to have our passports back, as if we had committed a felonious and horrendous crime. It was as if people failed to realize we, along with hundreds of people daily, made a minor paperwork mistake based upon their poorly written instructions. It was not as if we were entering the country unvaccinated or as a murderer, it was simply a technical issue! The United States requires a negative COVID test within 24 hours of arrival to the US. We physically did not have access to a COVID test since we could not leave the airport. United Airlines staff assured us that we were an “exception” (despite there being 150-200 of us in this situation every day) and would not need a COVID test. We were told to just “trust them,” as if we have any ounce of trust left in us. We have not arrived back to the US as I am writing this, but I am sure that will become issue number 640484 on this trip. It will be comforting to have this issue occur in the great US of A though. While we tried to kill yet another half of a day at the Santiago airport, we had police look at the photos they had taken of us on their phone and “check on us” regularly throughout the day. It really was like we had to check in with our probation officers several times that day. The police had our passports so it is not like we could go anywhere or leave the airport without them! The final straw for us was as we were boarding our flight out of this hellish country, we were told the flight crew would keep our passports until we arrived in Houston. Every instinct in our American minds told us not to get on that airplane without those passports and trust they would arrive in the US with us. When we asked the actually quite nice American United Airlines flight attendant once we boarded, she went and got our passports for us immediately with no issues. But fear not, the other rude United Airlines staff from our time in lock-up made several laps on our airplane before departure to ensure we made it on. And do not underestimate how many times the Chileans can utilize the words “deported” and “deportees” in one sentence. We are likely banned from this country, but I can honestly say we will never be coming back regardless. The key take-away’s from this nightmare are: * Put some damn clean clothes and a toothbrush in your carry-on luggage. * Do not fly United Airlines. Under any circumstances. * Do not fly into Chile. Under any circumstances. * Use a travel agent that actually looks into these issues beforehand and provides proper and detailed guidance. * While I am not one to generalize an entire population of individuals, it was hard not to. Every Chilean we encountered was rude, disrespectful and unwelcoming. * Come on, we know your English is adequate enough to know what we are saying. Stop saying “No Ingles.” * It was very obvious that the Chilean staff took pleasure and pride in turning hundreds of Americans away, every single day. They were not willing to find any solutions or accommodations. They almost appeared to be “getting off” on ruining people’s entire vacations. * Let us remember that this was a paperwork issue and we are not criminals. Where is the human decency? * I understand that Chile’s native language is Spanish. However, this is an international airport and the universal language is English. And the majority of tourists are American, British, Canadian and Australian. All of whom speak English. * On almost every major telephone call you make in the United States, there is a “press 2 for Spanish” option. Where is that courtesy here? Just curious how many Americans are calling the US Embassy in Chile and only speak Spanish? * Why are we saying, with pride, how often this happens? Should that not be a red flag as to what changes need to be made? Given the circumstances of the world right now, tourism is hard to come by but a huge part of countries’ incomes. * For every person they had monitoring the “prisoners,” they could have someone there from the Ministry of Health to solve the program. The amount of resources they are utilizing daily for the people who unknowingly complete paperwork was mind boggling. * I cannot find one reason why you would issue an accepted and approved Mobility Pass QR code if it only showed 1 vaccine and you require 2 vaccines. * It holds zero value and if the Chileans know people are continually showing up to the airport with this, what is the purpose of it OTHER than to degrade Americans? * If we had never been granted the accepted and approved Mobility Pass QR code weeks ago, we could have fixed this from home and none of this would have happened. * I cannot find one reason why you would also issue a completed Affidavit if it also holds no value. * Same as the bulleted point above. * How difficult is it to put a simple one sentence instruction on your website telling people how to submit vaccines correctly? All of this could be avoided. Unless of course, the Chileans are enjoying this…. * Also, if this happens often, why not have a representative from the Ministry of Health present at the airport who can immediately approve vaccines, with proof of a CDC COVID Vaccine Card? Seems like an easy fix. * I understand they want people vaccinated and I respect that. Chile absolutely has the authority to ensure people are vaccinated prior to their arrival and I honestly admire that. But we are vaccinated and have a booster, it was not as if we tried to enter without vaccines or the negative COVID test. Again, it was a simple paperwork issue. * Why did zero United Airlines employee actually check our documents prior to leaving Washington DC? We would have much rather been told we could not leave the US rather than spending 4 full days traveling for no reason. * Why did United Airlines act as if they were granting us a favor by “complementarily” flying us home? We paid for this ticket home! It was just supposed to be flown on January 16, 2022 instead of January 4, 2022. * You ruined our vacation. The least you could do would be to provide us better seats, access to the United Club, and a shorter layover. * Every job needs to have a supervisor present. Period.",United,trip_advisor,"['Responsiveness', 'Reliability']"
12664,Great Airline to Fly,"Southwest is always a pleasure to fly. It's easy to check-in, board and the crew is always wonderful. Often the crew will be very humorous which makes it even more enjoyable. It's comfortable, and it's a very reputable airline. Almost always on time leaving and mostly early landing.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
12665,Always A Nice Flight,I was traveling with my mother and sister to San Diego. The flight attendants were very friendly and offered more than one snack. On our return trip the flight attendants were not so entertaining and only one snack.. The southwest ticket agent was very friendly which was amazing at 5:30 am,SouthWest,trip_advisor,['NA']
12666,Good airline,"We have been with Air Canada a few time before, the food is always good and so are the seats. Check in went well both ends and it was on time.",AirCanada,trip_advisor,"['Reliability', 'Tangibles']"
12667,Surprisingly good this time,"I was impressed with United's performance this time around, especially at the service level of the flight crew. I was in first, but that usually does not have much impact on overall service experience for domestic airlines. They were friendly, prompt and attentive. Our FA only sat for take off and landing. Boarding was impressive at YVR because the ground crew and FA's worked as a team. They got that A319 boarded in 10 minutes after first class. Surprise! The lunch was actually quite good. I have not said that in decades. Flying domestic can be hit or miss. The flight from SFO to YVR was good to average, downgraded because of a sullen FA. I play it safe on international and use foreign carriers where economy experiences tend to be better.",United,trip_advisor,['Assurance']
12668,best company to fly with hands down,awesome company from the staff to the app to the included carry ons its the best company to fly with,JetBlue,trip_advisor,['Responsiveness']
12669,What in the world has happened to Southwest Airlines???,"All I can say is, ""What Happened to Southwest Airlines?"" I'm a native Texan and Dallasite, and I've been a fan of Southwest since its inception way back in 1967. I loved their overall strategy - excellence in customer service with fair and reasonably cost flights. But nowadays it appears that the company has changed, and for the worst. During Spring Break 3/14 - 3/18/22, I took the family on a trip to NYC. We departed on flight #758 on 3/15, and came back on flight #2338 on 3/19. My daughter has just graduated college, and this trip had twofold purposes - one, to celebration my daughter's college graduation and secondly to enjoy time with the wife and kids. Southwest has become notorious with packing folks in planes like sardines. Their greed (as most connected flights are overbooked) has led them to overbooking, and it would be okay if their 737's properly accommodated the influx of customers. Additionally, you not have to pay a fee (while modest, it still costs) of $15 dollars to get what they call ""priority seating"". Keep in mind, the 737 has not first class or enhanced seating at all. Priority seating simply allows you to be in the same call line as those who have ""A"" boarding passes. What happens is this: business class passengers (with no limit to expense as they are on company reimbursement) choose this option. There are only two rows on each plane, 3 seats per row. A business class passenger will sit in one of the seats in a scattered pattern. This now creates a bottle neck for other passengers (boarding B and C). Many of them have children, but due to Southwest's ""sit where you choose"" protocol, you find much time is waisted when the stewardess now has to beg customers to get up and allow for parents to sit with their kids. The leg space is absolutely horrible! They ""say' that the seat are 17 inches, but I doubt that the case. You are so cramped in the plane that if the passenger in front of you reclines their chair (which they did on both flights), you'll almost be unable to open your tray to enjoy food or beverage. The planes are very old, dirty, and musty. I must say however that the flight attendants are very good. Great sense of humor with native ""Texas Flair"". However, I would be willing to spend more money to have legitimate options - not the ""fake options"" that Southwest claims to have. This is not an airline to take for leisure or family vacation - and they should advertise this in truth. If you are looking for modest economy, or ""getaway"" flights, and don't mind seating discomfort, then this is the airlines for you. If however you want some better flexibility and options, it is not. I spend months saving up for this trip for my family, and I was deeply disappointed in this airline. They used to be a legit company. However, either the pandemic or the new generation of leadership has placed profits in place of service. I just wish Southwest would stop trying to advertise themselves as a non-budget airlines. In fact, Southwest has become more similar to the Spirit and Easy Jet airlines. Remember - you get what you pay for!",SouthWest,trip_advisor,['Responsiveness']
12670,You will pay more in the end...,"This airline is most horrific They charge for everything Then what makes it even more horrible is that that same person luggage I used to go to Jamaica I had to pay for going back to The US even though I had less stuff in the same personal, the thing they used in Jamaica is smaller than the one in the US. ITS BEST TO BOOK IN ADVANCE FOR A AIRLINE THAT MAY COST A LITTLE MORE BUT ALSO COVER MORE, OR YOU PAY PAY LESS FOR THIER OTHER SERVICE THIS IS LIKE A ROBBERY. I TRULY DISLIKE THIS AIRLINE.",FrontierAirlines,trip_advisor,['Responsiveness']
12671,Good Flight,After fighting Boston traffic it was nice to have a airline rep who was kind and willing to answer questions. Not an airline issue but airport - lack of personnel around to answer questions for individuals who are not familiar with airport and pricing for food was outrageous.,Delta,trip_advisor,['Assurance']
12672,no tuve problema en este vuelo,tenia mucho tiempo sin viajar por avianca y esta vez no tuve problema y pienso que es la mejor opción para viajar de cartagena a mi miami,Avianca,trip_advisor,['Responsiveness']
12673,a pleasure trip,It was a very pleasant flight with excellent attendance of its hostesses and staff on board. Entertainment and 5 star food.,AirCanada,trip_advisor,['NA']
12674,Great experience with Avianca ,"After reading all the negative reviews, I was very nervous flying with Avianca. Our experience has been nothing but absolutely wonderful: very helpful agents at the check-in gate in SFO, comfortable and clean planes, polite flight attendants, no problems whatsoever with the luggage. We had 3 connecting flights and all 3 were on time and without a single glitch.",Avianca,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12675,Worst Airline Out There,"Please use another airline!!! Truly the worst airline out there I have had numerous problems with them most notably this past travel experience. They had us all board our plane, informed us that they had no pilots available, once we got pilots they informed us that our plane was out of commission and had us un-board and canceled our flight. This is not the first time they have been disorganized and not had pilots available. Please avoid using this airline if possible it’s not worth it!",FrontierAirlines,trip_advisor,"['Reliability', 'Responsiveness']"
12676,pleasant flight,we always travel with Emirates whenever possible and to date have never had a bad experience.Staff have always been leasant and the food is always of a good standard,Emirates,trip_advisor,['NA']
12677,Delayed and Destroyed Bag,"August 25th on a flight from Orlando to St. Louis. Southwest managed to lose one of our four bags on a nonstop flight that was roughly 20% full. After landing in St. Louis we find out our bag never left Orlando. Southwest promised the bag would be put on the next plane to St. Louis and overnighted to our residence two hours from the airport. 3 days later the bag finally arrived (all my wife belongings)and 3 of the 4 wheels were broken and the suitcase had cracks all in the side. So not only was our suitcase delayed by 3 days, it was also completely destroyed. Fair enough. We fly Southwest because we know they will make things right. We call and explain what happened and we are given $100 voucher for our troubles (they give this to anyone who has a problem during flight). We are also compensated up to $100 for any clothes we had to buy for my wife while her suitcase arrived. The last thing we are seeking is replacing our suitcase. It has now been 2 weeks since the incident and they want us to send our suitcase to Texas to either be repaired or replaced. One problem...we are leaving St. Louis in one week... so please tell me Southwest, what am I supposed to fly home with? I have 50lbs in children's clothing that I don't have a suitcase for. I call and ask them how to solve this issue and their solution is for me to go to the airport and get a replacement bag OR bring all our things by hand to the airport and get a bag when we leave...Are you serious Southwest Airlines? We are staying over 2 hours away from the airport and you want me to drive 4 hours round trip to get a bag you lost and destroyed in the first place? I have a wife, two children, and we are on vacation, and you want me to spend a day going to get a replacement bag? Try again...Southwest Airlines you can do better! We want to be compensated for a new bag that is to equal or lesser value than the suitcase you destroyed! I don't believe this is a hard thing to manage considering we have sent you pictures of our destroyed suitcase! Instead we have been in a back and forth conversation for 2 weeks going on 3 without a new bag. We are leaving in one week Southwest Airlines for our home and about 50 lbs in kids clothes that doesn't have a bag to go in... We do hope you take this complaint seriously and know how disappointed we are with this entire experience.",SouthWest,trip_advisor,['Responsiveness']
12678,Price Gouging,"We were stuck in Puerto Vallarta as Westjet cancelled our return flights without notice. We managed to book on Air Canada's last flight out of Puerto Vallarta to Vancouver. With all the uncertainty, tension and stress caused by flight cancellations we were very pleased to get a flight home. However, we couldn't believe the price we were charged by Air Canada. It was more than double the original price of our flights with WestJet for just one way. When we got to Vancouver there was availability on the flight to Victoria that same evening--at 5 times the normal rate ! Yes, that is correct. The agent told us there were only two seats left and that is why the price was so high. PAY OR STAY . Turns out the flight was only two thirds full. The agent out and out lied to us. We have contacted Air Canada to try and get some money back to no avail. Shame on you Air Canada for taking advantage and gouging Canadians.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12679,I will never recommend Spirt airline. Terrible airline,"Cancelled flight at last minute - no explanation - no alternate flight option until 2 days later. The staff was useless, employee gave us attitude. Poor costumer service. At the end of the day the i have to pay twice the original cost in another airlines. I will never used this airline again.",SpiritAir,trip_advisor,['Responsiveness']
12680,5 star,Travelled very well and had one of the best experiences of traveling being at the hands of the wonderful Brazilian air hostess Beatriz she made my journey awesomely wonderful and amazing thank you EK 761 economic class for the hospitality during my flight…,Emirates,trip_advisor,['Empathy']
12681,Cheaper but there's a reason,"The in-flight service and food are good however I have never been on a plane with such limited space. I am 5'7"" and could not sit without my knees hitting the seat in front of me. It was the longest 8 hours of my life. Not only that but there is no inflight entertainment. Their answer is that you download their Air Canada app BEFORE you get on the plane and watch their selections on your iOS device (no other device like Kindle, works). So we had nothing to do for 8 hours other than sit in the dark or pace the isles. On the way back (BCN to Toronto) I did download the app and was able to watch a movie on my phone screen - oh boy. We did save money leaving from Windsor (first flight was on a prop plane Windsor, Ont. to Toronto) rather than Detroit but it was worth it. Will not do it again. No entertainment on an 8 hour overseas flight - Come on!!",AirCanada,trip_advisor,['Tangibles']
12682,Russ & Vicki,"Awesome flight..4 hours... smooth as silk... Only Airlines we will fly! Watched TV and had snacks and soft drinks, coffee, water...",SouthWest,trip_advisor,['Responsiveness']
12683,Would you be in support of assigned seats or not? and why?,"Clearly the headlines are circulating that they are weighing the decision. I’m a religious flyer of Southwest and I would be pro assigning/selecting seats. What do you stand and why? Edit: if in support of it, how would you prefer it works? All ideas welcomed",Southwest,reddit,['NA']
12684,DONT EVER FLY THIS,So like few days ago I went there it was good but now I’m going back home then they Said our plane was a 3th party then my mom was like telling them it wasn’t and it wasn’t so the worker called there Manager then called the police and the police came and gave us somewhere to sleep then my moms cuz came then we went at her house so I rate this 1/10 hate it never going there,FrontierAirlines,trip_advisor,"['Responsiveness', 'Empathy']"
12685,Nothing extra,"This was a connecting flight to Air Canada, end destination being Toronto Canada. As in the Air Canada connector there were no extras, not even a little snack pack. Service was negligible since nothing was provided but a small selection of non-alcoholic beverages. Food available for purchase was limited, expensive, and mostly not vegetarian.",United,trip_advisor,['Responsiveness']
12686,July vacay,Excelente servicio! My trip was so smooth! Everything was on time and perfect! I was so impressed and will continue to fly with spirit!,SpiritAir,trip_advisor,['Reliability']
12687,Do I have to check again in Atlanta with an international connection?,"I have to go through security again if I go from Chicago to Atlanta and then an international connection to South America. All with the same airline? By the way, with checked luggage.",Delta,reddit,['Tangibles']
12688,JetBlue - You're Setting the Standards for What Flying Domestic in the US Should Be!,Flying domestic within the US has always been painful. But getting on to JetBlue in its MINT cabin class for a 6-hour flight from Boston to Vegas was a superb experience. A thoughtful card to welcome us on board and signed by the two stewards serving the cabin. Lovely calming lighting. Reasonably good food. Comfortable flat-bed seat. And loads of elbow space - granted that I managed to secure one of the 'single' seats in the cabin. And a level of authentic service that many other airlines should draw from! Would not hesitate to fly on JetBlue again in its Mint class. NOW - if only JetBlue connected with more cities within the US ...,JetBlue,trip_advisor,"['Tangibles', 'Assurance']"
12689,"Very comfortable,  good leg room in economy","Most pleased with the leg room, service, and timing between transfers. Will definitely travel with them again.",JetBlue,trip_advisor,['Reliability']
12690,Awful flight attendants,"Such bad service!!!! The flight attendants were rude to everyone! Eye rolling, etc. ...pathetic. not likely to use allegiant ever again!!",Allegiant,trip_advisor,['Responsiveness']
12691,Are you kidding???,"I’m not sure where to start. First I’ll say that a very nice man helped us at the Florida counter and a very patient lady helped at the lost bag counter in Denver. Now the rest. The fight gate was changed three times in Ft. Lauderdale with no one really knowing anything until we were sent from the G gates to the F gates 35 minutes prior to the flight. Two flights were packed into one gate and there was no such thing as social distancing. Apparently an employee or several didn’t know the take off time and we waited and waited and waited first at the gate then on the plane. After departure the Gestapo flight crew took over. Loudly reminding all of us and many of us individually that masks must be worn over the nose! Several debates incurred as crew members were being particular about exact placement on the nose. Apparently the other CDC rules did not apply such as, 6 foot social distancing requirements. Every seat in this tin can was occupied thus making it impossible to maintain any distance. I also wondered about maximum capacity rules for enclosed areas. They exist in casinos, churches, restaurants, and stores yet not on this sardine boat. What about OSHA? They require employee follow CDC guidelines for COVID-19. Still employees were seated directly beside each other with no barrier. The employees were also required to work in this enclosed space with no distancing whatsoever. Yet the only concern they had was where our masks were. I’m not sure if it’s alright to pick and choose what pandemic rules you follow but it was on that flight. Now we land at DIA. I won’t go into the inept train service but when we got to baggage claim, it was another free for all. Bags everywhere, lots of people with no bags to pick up. Eventually our bag was found, after we finally left the airport at 2am. Since they said it was on the baggage carousel they wouldn’t deliver it and we had to go back to the airport, wait for someone to help us and get the bag. Why would I stay at the baggage area for over an hour and not look on the carousel for my bag???? Please... Use these meatheads at the risk of your sanity. It’s not cheap! Check out the charges for every bag, seat, and bottle of water. We could have flown any airline for the same total cost!!!",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12692,THE WORST COSTUMER SERVICE,"Please do yourself a favor and dont waste your precious time calling to get a travel certificate because no matter how many times you call or how much time you wait. You are NEVER gonna get it, forget about your money. your time is more valuable.",United,trip_advisor,['Responsiveness']
12693,5 hour travel - bad service and no food,"We were travelling from Australia to Toronto, via San Francisco. Took AC from San Francisco, 5 hour flight. Service was rude, unless we ask something for twice, we don't get anything. For 5 hours, not even a snack. For the money we pay, you would think they can offer something. I understand if its 2-3 hrs, flights want to be cheap. But for 5 hours, they should do better. This is not the first time with Air Canada. Air Canada service is terrible.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12694,Very comfortable and very efficient,The flight both ways was very comfortable and the crew were very pleasent.The food was the best i have had on an airline and i was very impressed with the way we very helped at Dubai to catch our conecting flight with at short transfer time.,Emirates,trip_advisor,['Responsiveness']
12695,Had no problems at all,"I traveled from Orlando and back to Orlando as I had a death in the family. The plane ride out of Orlando was great, yes you had to wait in a long baggage line, but when you look at the other plane companies, there were really no customers at all. I think more and more people are flying Spirit, because they are cheap, and that alone makes up for the long lines. Long or not they went by pretty smoothly. I found the long line not a hassle at all as it is a part of flying. On the flight back, I got there early so I was towards the front of the line and it went quickly, they have plenty of help to get you moving along. At the gate, on both flights I had, they went very smoothly, one of my flights were in the afternoon and one was in the morning. The plane is a bit cramped but we're not paying high prices so cutting corners on seats makes sense. My flight was about 2.5 hours each way, I was not looking for luxury seats, and wanted to get to and from smoothly and Spirit did that for me. Yes I would fly again with them. I do wish they would make checked baggage to 50 pounds and not 40, I had to put a lot of stuff in my personal bag that got heavy. That was the only draw back, please make bags 50 pounds like the rest. But all in all, the price we paid, the amount we saved, and the best no layovers, Spirit was worth it. If you are looking for 5 star seats choose someone else, but if you are looking to get from point A to point B, Spirit is perfect. One thing I would suggest, the person making announcements at the gate, you really need someone with a louder voice rather than a soft speaking person. We could barely hear the young lady at the gate as she spoke so soft in Orlando. From Milwaukee, she spoke clearly and loud enough for all the hear.",SpiritAir,trip_advisor,"['Tangibles', 'Responsiveness']"
12696,My horrible Delta experience,My day was going bad and just to make it worse I was flying Delta. Delta is very thirsty for money Trust me on that one. My kids all showed up us unaccompanied minors and Delta made me pay extra to change how mean. Then when a bag is overweight by just six pound yes you heard right they charge 130 dollars like where am I getting this money from I already like donated a lot of money to this airline for seats on the plane and baggage. Then I get on the Plane being pissed with delta. I find out I have an aisle I wanted a window. So I it wasn't a middle and I figured I would live but noooooo. My seat wouldn't recline and you heard that right like how am I sleeping on this 12 hour plane with my seat not reclining. I lost my spirit on that flight I should've flown spirit it may be better than delta. On the way there my plane was there in the airport but like no they couldn't change our gate because there to lazy to move the gate. I had to miss my daily activity and reschedule because someone (delta) got me to Tel Aviv to late. I forgot to mention the flight took off exactly 5 hours later. because someone smart switched off the flight because Delta was taking to long and they also had to find that persons bag and take it off because they don't have a heart so they couldn't take that persons bag on the plane. Thanks for your time I will never ever be flying Delta again.,Delta,trip_advisor,"['Tangibles', 'Reliability', 'Assurance']"
12697,Disgunting,"Do not use this airline. You will be cheated and treated badly. They will squeeze you for money, cancel your flight, ruin your vacation",Avianca,trip_advisor,['Responsiveness']
12698,DOGS**T Company,"After paying all the fees, this airline isn’t any better for price than the other ones. 4 flights to go from Denver to Orlando and back and every single one was delayed. The worst part about the whole fiasco, is ALMOST every single employee we dealt with was a C U Next Tuesday. Absolutely terrible in every facet. DO YOURSELF A FAVOR AND FIND ANOTHER AIRLINE.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Reliability']"
12699,The Best Airline 4 real people,I travel with heavy luggage and carry on packs. Bags fly free with Southwest as it doesn't with other airlines. You cannot beat the price and if you do add in the extra cost s. You can tell when employees love their positions because the customer YOU are # 1 to them. Believe me sometimes I bring 48pounds bowling balls bags and most checkin staff are not overjoyed to see them but Most do their job like troopers and pleasantly move me on. There are staff on flight services who should be on Comedy Central or AGT with communications and arrival verbals. Point being SW is the only way I fly.,SouthWest,trip_advisor,"['Tangibles', 'Assurance']"
12700,Best Trip Evero,"I am 83 years of age I was a passenger on Delta Airlines leaving at 11:35 am on Wednesday, May 24, 2023 nonstop to Las Vegas NV. I was flying Standby and had missed two earlier flights. On the third flight I was able to board the plane and was assigned seat 19B. The wheelchair assistants were wonderful and did not abandoned me. Once I boarded and prior to take off a young lady (mid 30's) approached me and said she was seated in First Class and had heard about my experience. She offered to trade seats with me as the person next to me in 19A was a friend. I was surprised and asked if she was trying to give me a heart attack. She hugged me and assured me she wanted to exchange her First Class seat for my seat. I did and could not believe it. You see I was traveling to attend my .94 year old aunt's funeral . The passenger sitting next to me in First Class was exceptionally nice and asked me several times if I was okay, did I need to get up for the bathroom. If I had enough food, etc. God's Angels were watching over me that day and I appreciate everything. I even looked for the lady after I got off the plane and at Baggages Claim. I couldn't find it nor did I recognize her. I am so thankful for her kindness and generosity because I know people psy the high prices for First Class tickets for comfort and services. She gave all that up. Thank you young Lady.",Delta,trip_advisor,['Assurance']
12701,Horrible airline,"Employees are rude not helpful at all , all other airlines we traveled with have a limit of 50 lb for luggage so you pass through all other destinations then you get to them and you need to empty out your luggage to 40 lb at counter , we had connections flight to Lima they new something was wrong with the air craft they tried to fix it in a rush and then boarded passengers knowing something was wrong with aircraft and something went wrong in mid air and aircraft was flying for hours in circles in the air we had to do emergency landing and go back to the airport in the middle of the night and all get hotels that were booked to the max because another two of there aircraft flights were canceled , some say bomb threat but I’m not sure . Everyone you asked for info brushed you off and made you run around the airport like a chicken and didn’t want to help and I’m talking about employees that represent the company .",SpiritAir,trip_advisor,"['Responsiveness', 'Assurance']"
12702,Rant. Taxiing when landing at DFW feels like you’ve landed at DAL and are just driving over to DFW. ,It’s such a long taxi. Especially when your bladder is full!,Delta,reddit,['NA']
12703,"as usual, anexcellent bargain","Had to book on short notice as our original plans were sabotaged by a medical event, nuts! Checked the other ""bargain""carriers and all were at least $200 per direction MORE than Southwest and they charge for baggage and to reserve seats so your family is not separated on the flight. Not to mention the awful seats on Spirit's airbus aircraft and the need to purchase beverages or snacks. The new self help kiosks performed flawlessly and attendants were right there if help was needed. Aircraft was clean, cabin crew happy to be there (even though they were a Honolulu, HI based crew) and helpful, even to the idiots who figure if it has wheels, it must be a carryon, doh! Always enjoy letting these folks ferry me around the country and to foreign lands.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness', 'Assurance']"
12704,Love Delta,We take this early morning flight to visit a friend whose home is on Lake Winnipesaukee. The flight is direct and usually right on time.,Delta,trip_advisor,['Reliability']
12705,Worst ever flight with Emirates,"It was disgraceful how we were treated at the check-in desk and discussed there was no help to assist me with a big problem. At check-in, we were told that they could not check us in because i didn't download the Mauritius Health document that was required. I tried for an hour to download it at home, but it would not let me complete the download the document so i gave up. The nob head at check-in told me to download it on my phone, just couldn't do it, no Emirates personnel to help. I did get help from the business class check-in, he said you should have been checked in, he had no problem and checked us in with no problem. He said you can fill the document out when you get to Mauritius and we did with no problem, not very happy in Manchester that there was nobody from Emirates to help me, disgraceful. I would also like to say the rep at the hotel was not very helpful, not giving me much information about the hotel. It was disgraceful that we had to wear masks for twelve hours on two planes, not mandatory on some airlines and was ill when we got to Mauritius, how long is this going on for? i have been going with Emirates for some years and hope this situation doesn't carry on.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
12706,"Good service, reasonably priced","The flight was rather smooth and no delays besides a few minutes on take off. The pricing is always reasonable with united and a snack and drink are included unlike other cheaper airlines. My only complaint is that United now requires in-person boarding pass check in for anyone not bringing a luggage. Which seems like the intention is only to persuade people into buying a luggage pass, not a fan.",United,trip_advisor,"['Tangibles', 'Responsiveness']"
12707,Short trip and pleasant,"Just a little over 2 hour flight, it was comfortable, the airline hostess where pleasant and the seats were roomy.",United,trip_advisor,['NA']
12708,Qué pasa en Avianca,"El miércoles viajé de Bogotá a la Ciudad de México y el abordaje fue terriblemente malo. Nos asignaron la puerta de embarque 48 y después nos enviaron en autobús hasta el otro extremo de la pista ( hacinados) para después subir por escalera en condiciones nada agradables. Este tipo de embarques son de cuarta o quinta categoría. Considero que este tipo de abordaje no corresponde a un vuelo internacional y con casi 180 pasajeros. Avianca debe tener más cuidado y no exponer la integridad de los pasajeros al realizar un viaje tan largo dentro de las pistas del aeropuerto de El Dorado, FUE UNA PÉSIMA EXPERIENCIA",Avianca,trip_advisor,['Responsiveness']
12709,worst customer service,"I'm ashamed their customer service is the face of Canada. They are always very stingy and rude. Communication is the worst, it takes forever for them to reply to an emailing or call.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12710,My favourite airline,"Very professional airline. Can't really fault them on anything. Food is decent, staff are helpful and friendly, great selection of games, music and movies. Flights more than often arrive on time.",Emirates,trip_advisor,"['Reliability', 'Assurance']"
12711,Dirt cheap,"You get what you pay for, dirt cheap. This is the bottom of the barrel flight. Dirty, employees are rude, can't sit with your family, everything cost extra but the flight does have free restroom use.",SpiritAir,trip_advisor,"['Tangibles', 'Assurance']"
12712,I definitely go back,The people could be nicer it made the trip that much nicer nice weather a lot of food.. if there was anything negative the flight was very long but what do you do.. Delta airlines was great the stewardess were very friendly and helpful,Delta,trip_advisor,"['Tangibles', 'Assurance']"
12713,Small airports smooth flights,"It was really nice to fly out of the small and uncrowded Rickenbacker Intl Airport instead of the bustling John Glenn (formerly Port Columbus) airport in Columbus for a November trip to the Fort Walton area. The fare was low enough I could afford the trip for three: me, me wife, and our autistic son. He also liked going in and out of smaller airports (less noise, less people) and was not hassled by TSA, airline staff, or passengers because of his disability which made the trip more enjoyable for us. We got drinks and snacks because we have Allegiant mastercards and counter and plane people were all friendly which was also nice. Both flights were smooth and we departed and arrived on time with our luggage intact.",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
12714,"Decent price for Business Class, but very average","As the title of the review hints, it's the most affordable business class on an international airline I've experienced... just keep your expectations reasonable. Seats are wide, they don't recline a lot, food is fine, nothing spectacular. The staff seems eager to please but not as much as perhaps American or Delta or United Business Class. Sadly on the outbound flight-- a redeye-- our seats were the last row in business and there was no bulkhead behind us, only a curtain. An older woman behind us TALKED AND LAUGHED LOUDLY THE ENTIRE NIGHT keeping us and everyone around her awake (earplugs and Ambien can only do so much.) Flight attendants did nothing, and they should have. Also on the return flight there was a medical emergency. A physician, myself and a couple of others assisted. The flight attendants did not even thank us, much less take our names. (I did not offer assistance expecting anything in return but it is a nice gesture. On a QANTAS flight some years ago I assisted a seeming medical emergency-- which turned out to be nothing-- and they upgraded me to First Class from Sydney to L.A.! Avianca didn't even offer me a bag of peanuts...) But it was fine all in all. I'd fly them again... not a lot of choices going to Roatan and theirs had the shortest flights/layovers.",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12715,Largo pero buen vuelo,Viaje largo pero con buen sistema de entretenimiento individual por pantallas en el asiento delantero. Como es un vuelo largo recomiendo coger asientos en salidas de emergencias o detrás de los baños.,Avianca,trip_advisor,['Tangibles']
12716,Worst customer service - Avoid,Air Canada was once a decent airline to fly on Star Alliance. Avoid this airline at all cost! I travel over 50000 miles a year and AC used to be one of my choices to fly to different destinations like DXB from North America. What they are doing with their refund policy is unethical and I truly hope there are enough people who would avoid flying them so they’ll feel how bad it is to be unethical and lying. I encourage everyone who were stranded to file a DOT complaint and maybe force US DOT to fine Air Canada. I can tell you I will avoid Air Canada at all cost and will never fly with them again.,AirCanada,trip_advisor,['Responsiveness']
12717,I always had a good relationship with United Airlines,"I have not complained abut united airlines I had been traveling with United for so many years. I remember when United start flying direct from New Zealand to Los Angeles They had the mileage plus program, which we use it quite often, it was great. This United flight from Guatemala to Newark is the only one that goes direct. I still have a taxi which takes one hour depends on the traffic, to New York City. But It is better than having different stops, that makes the short trip much longer . This trip takes only 4 hours and 50 minutes. In general United is quite good airline service is good the planes are in good conditions, most important the plane leaves on time most of the time I never had a big drama like I have with other airlines. I will keep flying with United .",United,trip_advisor,['Reliability']
12718,Long trip home,"Had a 5:30pm flight to go home. Was eating lunch at our favorite Baltimore restaurant when I got a text from SW that my flight had been canceled (bad weather). SW said I could rebook for no additional cost. Used my phone to rebook. Not much available so I chose a flight to Orlando via Nashville. My wife and I could not sit together and we had only center seats on both legs. Sure, it was inconvenient but at least we go to Orlando later in the evening. A good job by SW to inform us and give us the option to rebook otherwise we would have to overnight on Baltimore.",SouthWest,trip_advisor,"['Responsiveness', 'Assurance']"
12719,Retired Veteran,"Absolutely the worst service I've ever experienced. I've been flying for 2 decades with 100s of flights, I've flown Frontier a few times was never impressed, but never discouraged. This last time I felt discriminated and bellittled. I had never experienced such a powerless and humiliating experience before. I will never fly Frontier again, there flight attendants were the absolute worst. I'll stick with real professionals from here out.",FrontierAirlines,trip_advisor,"['Assurance', 'Empathy']"
12720,Great flight,"Great flight, very smooth landing and flight. The way there they were able to move our seats around so the 4 of us could sit together. Great flight and will be happy to fly again",Delta,trip_advisor,['Responsiveness']
12721,Damaged our Bag Lazy agent won't help!,"We thought our bag was taken and as it wasn't in baggage return. Agent said your bag is there. We asked them several times then help us find it. Finally he came out to collect the remaining bags. He said here's your bag wrapped in plastic with handle broke off. They destroyed our bag. We went to place claim as the flight was late. We were informed we only had 4 hours. They couldn't help us. We needed access the full damage and the contents. Their customer service on phone and in Chicago are useless and no help. Cheap may be nice, but you get what you paid for#. Spirit for a third time since 2021, scoring last in baggage handling, punctuality, tarmac delays, extreme delays, and flight cancelations.",SpiritAir,trip_advisor,['Responsiveness']
12722,Not really a pleasant flight,"We flew light Economy Berlin New York. It started that we were advised that seats will be assigned during check-in at the airport. In our flight confirmation we received already 2 seats. They turned out last row between the toilets. These seats could later not been changed and were very unpleasant as permanently passengers passed by and of course it was a big smelly. The latter part of an airline also is more shaky than it is more ahead. I took that all as the „punishment“ of the airline for our „light“ and cheaper booking, but we really only needed light luggage. The service and the entertainment Programme was good. The worst part came though after arrival. Out of the plane we hit an endless line of passengers waiting for immigration. We were bound to wait all in all 2 hours under inhuman conditions: hot, no water, no toilets. How that can be possible? And it all happens in the Delta-building! The airline has no influence? Never again!",Delta,trip_advisor,"['Tangibles', 'Responsiveness']"
12723,Unlawful treatment and scamming for additional documents,"I would like to address the horrible, terrifying, stressful, intimidating experience I had flying with Frontier . I would like to express, how unprofessional, rude and unlawful I had been treated with by Frontier representatives at the check in counter in Santo Domingo, Dominican republic. I am an experienced traveler, seafarer, 65 countries + visited and lived for 15 years of extensive travels. Flying every 1-2 month, for work or pleasure, and a frequent flier with many companies. I choose Frontier this time because it was overnight flight and convenient arrival time from Santo Domingo to New York. Such a horrible mistake. I do regret I made this choice . I will not advise your company to anyone. My name is Dr. Malysh Olena. I flew on 18 June, 2021, from Santo Doningo, Dominican Republic, to Newark, USA, on a B1/B2 visa to join the pleasure private yacht in New York to perform a voyage as a maritime professional, sailing the private yacht around east coast islands. My flight details are following : Flight confirmation VFB15K, SDQ-MIA , F9 59 – 2.29 am departure, F9 2958 MIA-EWR. First, I was in the airport lots of ours in advance prior to my flight, since 9 am at 17 June 2021. There was no one at the Frontier counter, comparative to the other airlines that have their representative on the check in counter almost all the time. The announcement stated the counter will be open only 3 hours prior the flight. I was sitting on my big luggage at the airport premises and waited till its open 11.30. I had no chance to check in before at the counter, neither to drop my big luggage. Finally, the process of check in is started. The lady at the luggage drop counter started to question if I had the return air tickets out of the USA. I simply do not need to have one. I explained her clearly and precisely I am a seafarer, moving with the boat where ever the boat move, and do not know where and when I will be departing. It seems the explanation was satisfactory enough. But I was kept on hold on check in counter by the other of your check-in employees for about 2.5 hours and almost missed the flight. Jonathan Reyes ,who checked me in,/seems one of your check-in supervisors / was extremely rude, intimidating, knowledgeable and unprofessional. I explained him all the details and reasons why I do not have to have any other ticket and provided him all the paperwork and evidences about my travel with a private yacht. I explained him clearly why I do not need tickets as a seafarer, and never had one while joining the vessels for years. I cannot predict when and how I will departure due to the character of my travel / visit. The itinerary of the private sailing boat is totally on the owner discretion. The itinerary of the voyage, as well as time and the ports of arrival and departure, is flexible and totally depends on many factors, including the owner intention, the vessel and weather condition. It can be changed it every single moment. Neither I nor owner can expect exact port of departure. I explained that purchasing tickets does not included in the USA mandatory entry requirements. I traveled multiply time to the USA and know what I am doing. Moreover, the purchasing return ticket does not make any sense to me as I am not going to use it. I explained I can purchase refundable tickets and get my money refunded. He was surprised I am a seafarer and asked for my seaman's book , crew letter, maritime certificates etc. I provided him all these documents. I provided other evidences a way beyond mandatory entry requirements to border the plane such as visa and negative covid test. I showed the intention I am going to sail the boat. I even showed him my previous crew letter “despacho”, crew discharge and other documents issued when I arrived in Dominican Republic by boat. He start to taking the copies, bringing back and forward the original of my documents, multiply time, going back and forth, calling someone, and overall stressed other people out. He cannot make the copies of my crew letter thus asked me to e-mail him the documents, delaying the process . He literally stated “give me everything”, while asking to email the documents, and keep bringing back and forward the same paperwork, calling someone, multiply times, keeping me on the counter for HOURS. He was about to issue me my boarding pass, issued it, than destroyed, than again got back for another call. Finally, after checking my documents from 12 am to 1.30 pm, a half an hour before the check gate in was closed for the flight, he forced me to purchase the return tickets. I knew I have no need to purchase ticket to enter to the USA but I did so, sitting on the cold floor with my laptop in front of the counter. He forced me to do this unnecessary action, stressing me and other customers around. It tooks like he simply enjoyed to demonstrate the power over the customer to admit or not admit them to the flight. I purchased the return flight NOT because I need it or going to use it. Or because it is an entry requirement, I did not want to jeopardize my ability to join the vessel in time to perform the sailing voyage. Not to create a problem to the captain and team due to my late arrival. Moreover, he offered me to pay the return the flight with Frontier or give me refund / well, in the last minute when I need to board the plane/. I told him I am not going to buy anything from your company any more. This offer made in last minutes prior the check in gate was closed, sound like a scam. He was not satisfied with my return flight reservation, put me and other passengers on hold , and refused to board me till my bank actually made the transaction. If the bank did not processed it fast, I would miss the flightto Miami and the connected one to New York, too. Overall the atmosphere around the counter was chaotic, escalated to stressful, even a fight around the other passengers start to begin. A number of the customers of these flight was astonished talked to each other to about the chaos, delays, rudeness, lack of reason to and knowledgeable and the poor quality of check-in into the flight. The result - the flight was delayed almost an hour. It was additional stress not only to me but to the airport security stuff to check me into the flight, and immigration stuff to process my exit from Dominican republic. I have traveled to the USA an number of times every year on a B1/B2 visitor visa, including the trips to join the private yachts as a crew, as this type of visa (business or pleasure visitor) is totally proper to join a private yacht with flexible itinerary. It is totally different immigration rules for voyages on private yachts with flexible itineraries, or private aircraft (B1/B2 visa), comparative to bigger cruise ships with steady and predictable itinerary, or air crew on the airlines. In this case you use C1/D visa. I am very experienced and knowledgeable traveler. I traveled to 65+ countries, very often by air, every moth of couple of month. I always research carefully the entry rules and their updates , each and every time. I know the immigration/entrance rules very well and always abide them – I NEED to, because international travel is important part of work and life. My extensive travel and visa history for 15+ years is the evidence of it. There was no such a thing that requirement to have a return ticket in the entry documents. According to the recent updates, the visitor to the USA must have an appropriate visitor visa and negative Covid test made 72 hours in advance. I have both of the MANDATORY documents to enter the USA Having RETURN TICKETS has NEVER been a mandatory requirement of USA Homeland Security and Border protection to enter to the USA on the business / pleasure visitor visa. The homeland security officer desires how much time the visitor is granted to stay in the USA. Having the return ticket, either fully refundable one or any other, does NOT guarantee the person will abide the admission rules. The USA custom officers never asked if I had one, for all the years I traveled there. Thus, this enforcement to me to purchase the return tickets, made by your representative in order to board the plane, was not only unlawful, unnecessary, but done in a rude, intimidating and unprofessional manner. Moreover he wrongly informed me about getting my luggage in New York, not mentioning I need to clear it in Miami customs. Due to my previous experience, and in-flight information I did things right. I experienced unnecessary stress and could not relax in the flights. Additionally, on the second flight the crew were very rude, screaming at the passengers. The lady made the loud advertising announcements, in pithy voice, interrupting the sleep every 10-30 minutes – so nobody can rest. It will not help me. I will never use your company again. You lost not only potential frequent flier but other customers who will know what happening. But hopefully you will take this particulate accident very seriously, apologize, provide me all the compensation for the stress , and make your employees treat your customer like garbage, who provided such a disservice to your customer to pay the full price. Hope you will educate your stuff to provide service, not disservice. To get educated upon entry requirement to each country and not overpower the laws by forcing your customers for unnecessary and financially costly purchases. To respect all your customers regardless of their nationality.",FrontierAirlines,trip_advisor,"['Responsiveness', 'Assurance']"
12724,JB has lowest CANX rates in Jan,URL,JetBlue,reddit,['Responsiveness']
12725,Great prices and good experience even if it’s for transit,"We reluctantly picked this with Flight due to the very cheap price. We were not impressed to think about traveling to south america to travel to Mexico as that would mean too many hours but I have to say that we were delighted with the services and quality of the airline. I have flown with many airlines and must say that Avianca is super worthy! They were punctual and the personnel were nice and courteous, food was good although the eggs served for breakfast were not really my favourite. We were very pleased with the service and possibility of flying with 2 suitcases per person is something you don’t see anymore. Their inflight entertainment is also very good. Their float seems quite modern and new, in fact the 4 airplanes we flew with, were tidy and had good space. Definitely it was a great option",Avianca,trip_advisor,"['Responsiveness', 'Assurance']"
12726,ITEMS STOLEN,Their employees are thieves and I Will never take another trip with them. Their employees need too be fired,SpiritAir,trip_advisor,['Assurance']
12727,Missing planes ,"What’s wrong with A6-EUZ,A6-EDF,A6-EOQ,A6-EOS,A6-EOY,A6-EET all at dwc collecting dust",Emirates,reddit,['Tangibles']
12728,Smooth uneventful flight .. best!,Flight left on time & arrived early by 20-25 mins. Flight was packed with limited overhead baggage cabin space Checkin and onboard service was good. Onboard WiFi did not work well.,United,trip_advisor,['Reliability']
12729,Second Leg of Our Trip As Good As The First,"This was our second leg of a trip to Newark from Halifax. My biggest complaint is that we had to fly through Montreal. The flight was great and the crew helpful and courteous. Westjet's comical interface (i.e., their stand-up acts) were funny at the beginning a few years ago, but now they are just weird. I don't choose an airline to find a new best friend... just someone who wants to provide for my immediate needs. Air Canada has done that over the 45 years that I have been flying.",AirCanada,trip_advisor,"['Responsiveness', 'Assurance']"
12730,"Acceptable one way, unacceptabe on owr way back","We flew on a very good aircraft, silent, very comfortable. Being an early flight we had breakfast served and beleve it or not, WITHOUT bread, butter and jam. On our way back to Bogotá, we had to fly an old, noisy, aircraft with the old fashion seats that only recline back. The flight time was arround 30 min longer. We regreted having booked on business class. It is far from being a pleasant flight.",Avianca,trip_advisor,['Tangibles']
12731,Anyone else witness the flames at BWI around 10:15PM on the 30th?,"Plane ended up at C13, never saw flames pulsing out of an engine like that, before! I thought the sound was thunder.",Southwest,reddit,['Tangibles']
12732,EUG-LAX?,Hi- has anyone heard about this route being cancelled? I called customer service and they said it’s not being discontinued but also there aren’t any flights on the schedule past January. (The rep was frankly very confused and didn’t offer a lot of clarity.),Allegiant,reddit,['Responsiveness']
12733,Good Flight,"I have never had any complaints regarding Southwest Airlines. I do have a complaint regarding Kansas airport. Kansas airport is the smallest, difficult lay out that I have ever experience. Difficult to get to gates. Directions and gates not label properly. There were laminated papers stuck on random gates with gate numbers.",SouthWest,trip_advisor,['Responsiveness']
12734,Emirates customer service,"My ticket was from Winnipeg- Toronto-Dubai-Kathmandu, Nepal. I have purchased ticket through Cheapoair. I have 18 hours layover in Dubai. As per Emirates website, if you have more than 10 hours layover you will receive Dubai Connect I.e hotel and lodging regardless of your ticket type i.e. Business, Economy etc. When I went to Dubai airport Emirates service counter person said your connecting flight with fly Dubai, you should contact Fly Dubai. Fly Dubai said our flight has not started yet we can not do anything though both of them are flying partner and my flight was connecting flight. When I looked my ticket it says Emirates airline from Dubai to Kathmandu but at the bottom in small letter it says operated by Flydubai. Which I came to realize at Emirates Dubai counter only. The only reason I have purchased Emirates ticket was due to Dubai connect which was really misleading. Dubai Airport Emirates employee told me ,everyday we have 10,000 people like you come to us. Shall I provide hotel to all of them. I said, I am with kids and I have 18 hours layover could you please arrange Airport Lounge or give food coupon etc.The person said, if you have money you can buy it, if you have complain you can contact Dubai customer service. Previously, I tried to contact Emirates toll free number from Canada but never able to contact them. So, technically I am not able to contact them.",Emirates,trip_advisor,"['Responsiveness', 'Empathy']"
12735,Price gouging at its worst,"This airline in a very sneaky way gouges passengers. The initial price seems real cheap. And then you get to the airport and they not only overcharge you for checked in baggage - they even overcharge you for carry on bags. I had to pay $79 for my suitcase and another $79 for my handbag. $178 total which was almost what I paid for the flight itself. And if that is not enough, they even charge you for a simple cup of water on the flight. I have flown on countless different airlines around the world for both short and long distance flights. This is easily the worst airline I have ever flown on - it was my first and definitely last flight ever on this airline.",SpiritAir,trip_advisor,['Responsiveness']
12736,Worst experience with any airline. Dangerous to fly during Covid19,"The quotes from Allegiant press release are inaccurate. Attendants did not ""strongly encourage"" masks. They offered them but said you don't have to take them, they're not required."" The ""vast majority of customers wear masks."" On my 2 flights about 70-75% were not wearing masks. Communication channels with Allegiant are broken. No one answers the phone, is available on instant chat, even Allegiant Air Compliance Team is very slow in response and emailed me after my flight was completed. This is not representative of any company where I’ve been employed or a customer. I also took time to post on twitter and no response. Several months later then almost all other airlines who implemented a face mask requirement. Other airlines also put in place spacing on seat assignments. Allegiant did not and put passengers and employees at risk for exposure to Covid. ·",Allegiant,trip_advisor,"['Responsiveness', 'Empathy']"
12737,Never Again!,"Never again! A truly nightmare trip home in some ways. We were prepared for three flights, but departure from Montego Bay and then from FLL was such a mess. First, long lines to check in for the flight in the morning, but no staff members (although all the other airlines were staffed) until 11:00. Very stressful. Second, on SW you can expect people with tons of bags that are huge, so check in takes forever and you think you will never get to an agent. Third, gate change was not communicated, some passengers shared thankfully. And boarding was confusing and as usual with SW, at least 10 or more wheelchairs which are supposed to be +1 but most had 4-5-6 accompanying family members, so I am not sure what benefit A1-15 gets you. Fourth, we literally cooked sitting on the runway for more than 45 minutes until the boarding agent, who evidently didn't scan everyone's boarding pass and then took forever to figure out who had boarded without scanning and they asked the person to ring his call button, then she ran down the aisle to give a printed boarding pass. It was probably excess 90 degrees on that aircraft until we took off. Finally, our fares were more expensive on Southwest than Delta, we simply chose them because of connections, we would have had to spend another night for Delta to work. So do not kid yourself, SW is no bargain anymore. Just sayin' !",SouthWest,trip_advisor,['Responsiveness']
12738,24hr wait,"We were delayed at Stanstead for a few hours before taking off which in turn made us miss our connecting flight at Dubai. I was travelling alone with my 2 children 5 and 6, my eldest who has special needs. We had a mammoth walk through the airport at early hours of the morning. The most confusing airport I've ever been to. Finally found someone who advised we would need to go to the transfer bus to get to the Emirites hotel. It was nearly 40 degrees at night and my children were drenched with sweat. We weren't allowed our luggage because they were holding it all for the next flight. So we only had bare essentials in hand luggage. Got to hotel, only 2 single beds for 3 people. No accommodating a third bed for a third person. Food was ok, and I understand we were in Dubai but everything was spicy. My children didnt hardly eat until we got back to the airport the next night. We had no explanation for the London delay. No assistance in the airport, no luggage, no accommodating my children. Am bitterly disappointed.",Emirates,trip_advisor,"['Responsiveness', 'Assurance', 'Empathy']"
12739,Assisted a family member in moving,"Flights were on time. The staff was nice and friendly. Even though southwest is 1st come, 1st serve, we were still able to get comfortable seats. The flights weren't overbooked.",SouthWest,trip_advisor,"['Tangibles', 'Responsiveness']"
12740,Tired of canceling,"This is the 4th time in a year that we have booked morning flights out of El Paso and they have been canceled. Rumor has it that if the plane is not full they will cancel no matter the airline. If this is the case then stop booking morning flights. I see my daughter a couple times a year so an afternoon down the drain because of a canceled flight is a big deal. Then you call and the airlines do t want to help, They say they have no control, they do not offer refunds, they only give excuses that you can have a later flight or next day flight which may get canceled too. I pay good money to have her fly home and for me to fly out there and I am tired of this happening every time and no one cares. Half the time you cannot even get a person on the phone it’s just a robot!!",Delta,trip_advisor,['Responsiveness']
12741,Park your old planes for good,I purchased a ticket with JetBlue because I knew they had TVs on back of seats. My air and my TV did not work! Could not change channels or adjust volume. I was so mad!!!! In usually download movies when I fly SW. I was excited to get free movies. Going back to SW.,JetBlue,trip_advisor,['Tangibles']
12742,Price Change,"In the midst of booking my flight, after having all passenger information entered and on to payment. I had a credit code from a flight previously cancelled (by Spirit, not me). I entered the code and the price on my return flight increased by $100 per ticket. $300 in total. I contacted Spirit and after spending 4 hours on the phone with 6 different people, I had no other choice but to proceed with no explanation from anyone. I've used Spirit on several occasions and will never use them again. Unfortunately, I had reservations already made for a resort and was made fearful from CS to wait any longer.",SpiritAir,trip_advisor,['Responsiveness']
12743,Nightmare getting out of JFK's Terminal 5 last night,"Great crew , no complaints about a smooth Jetblue flight but JFK ground operations were a catastrophe. It took us nearly 3 hours to leave JFK last night. We were held on the plane for 1.2 hours after landing/ completing a 4+ hour flight (no air bridge available in JFK); immigration went smoothly enough but major back up so global entry folks leapfrogged the regular line. After clearing immigration it then took 1.3 hours for luggage to appear on the belt and another 20 mins before our bags appeared; no ubers or taxis possible at chaotic Terminal 5, signage to air train in arrivals was absent and confusing..I travel frequently out of JFK but this was one one of the worst experiences I have had in that airport and had made me rethink using JetBlue in JFK again any time soon, despite years of loyalty/ miles etc. Tough travel day.",JetBlue,reddit,['Responsiveness']
12744,The new carrier from Long Beach to Oakland,We had to switch to Southwest to fly to Oakland as Jet Blue gave up their slots to Southwest. We are now learning the rules and ways of Southwest. No assigned seating. You get two free checked luggage. Seats are closer together. You have to balance the wait for airfare sales and making sure you get the desired time. There is no change fee but you might pay more for the fare difference. I paid $15 each way for the two of us to get into the A group. People who pay for the premium seating are automatic A and those who fly more frequent are upgraded to A group. I know you should try to check in as soon as possible. At home I received 48 and 49 positions. Up in Oakland I used my smartphone to receiver 28 and 29. You are told to line in the numerical order of your boarding pass. In both cases we were able to be at the front of the plane. I. will continue to use Southwest in the future.,SouthWest,trip_advisor,['Responsiveness']
12745,Service,"The best in the business, there early bird special is great you can get in the a line and pick your seat first it works out well when you have a short time to your next connection, also first off the plane. It cost a little more but well worth it Other airlines let you select a seat and then change it. Also there service is great and real snacks. They make it a fun trip . And they are on time most of the time, give them a shot.",SouthWest,trip_advisor,['Responsiveness']
12746,Perfect service,"Excellent service, very good food, comfortable place to sleep for night flight especially. Highly recommend",Emirates,trip_advisor,['Assurance']
12747,What an utter disregard for respecting your fellow person especially customers.,This company is greedy and disrespectful. I am very surprised to see how the employees and the higher ups treat their customers. Common courtesy and respect is thrown out for higher profits. Flight 614 on 11\24\2022 at 11pm,FrontierAirlines,trip_advisor,['Assurance']
12748,CANCELAMENTO DE VÔO APÓS CHECK IN REALIZADO,"Meu vôo originalmente seria de Recife direto a Bogotá. Esse trecho foi extinto e me puseram em vôos com conexões horríveis. Após negociar alterei para outros vôos, saindo de Recife no vôo 06 6303 às 16:55 e chegando em GRU às 20:15, depois no vôo 06 854 sairia de GRU para BOG às 01:10 do dia 21 Agosto chegando em BOG às 05:13 desse dia... Acontece que ainda no Aeroporto de REC fiquei sabendo que esse vôo de 01:10 também foi cancelado - e eu já tinha feito o check in - . Eu tinha diária paga no hotel ( bem como passeio ) já paga desde o dia 20 AGO... Enfim, a desorganização está enorme e as informações entre os próprios funcionários da Avianca estão desencontradas. Estou acionando a justiça contra a empresa.",Avianca,trip_advisor,"['Responsiveness', 'Tangibles']"
12749,Muy buena opción para residentes en Santa Fe.,"Salvo el retraso, fue un vuelo tranquilo, con buen clima y sin turbulencias. El retraso fue porque el avión, que inicialmente sale temprano desde Aeroparque hacia Santa Fe, para luego regresar, se demoró en Bs As por la niebla.",Avianca,trip_advisor,['Responsiveness']