Federal Trade Commission: Enforcement of the Franchise Rule
Published: 2001-07-31T00:00:00

Fast Facts:

Highlights:
section_title: Why GAO Did This Study
paragraphs: Franchises are business arrangements that require payment for the opportunity to sell trademarked goods and services. Business opportunity ventures do not involve a trademark, but require payment for the opportunity to distribute goods or services with assistance in the form of locations or accounts. The Federal Trade Commission's (FTC) Trade Regulation Rule on Franchising and Business Opportunity Ventures (Franchise Rule) requires franchise and business opportunity sellers to disclose financial and other information to prospective purchasers before they pay any money or sign an agreement. In addition, FTC enforces section 5 of the FTC Act, which addresses unfair or deceptive acts or practices. Over the past several years, Congress has debated the need for a federal statute to generally regulate franchises, including issues that arise between franchisors and franchisees after the franchise agreement is signed. Much of the debate centers on the relative bargaining power franchisees have when dealing with their franchisors over various issues, such as the location of new franchised outlets or the termination of franchise relationships without good cause and advance, written notice. This report reviews FTC's enforcement of its Franchise Rule and discusses various franchise relationship issues.
section_title: What GAO Found
paragraphs: GAO found that FTC has focused most of its Franchise Rule enforcement resources on business opportunity ventures because, according to FTC staff, problems in this area have been more pervasive than problems with franchises. The extent and nature of franchise relationship problems are unknown because of a lack of readily available, statistically reliable data--that is, the data available are not systematically gathered or generalizable. Absent such data, opinions varied as to the need for a federal statute to regulate franchise relationships. If Congress believes it needs empirical data before considering franchise relationship legislation, it could commission a study that would (1) design and implement an approach for collecting empirical data on the extent and nature of franchise relationship problems and (2) examine franchisor and franchisee experiences with existing remedies for resolving disputes.

section_title: Letter
paragraphs: This report responds to your request that we examine various issues associated with the regulation of franchises and business opportunity ventures, which represent large and growing segments of the retail and service industries in the United States. In general, franchises are business arrangements that require payment for the opportunity to sell trademarked goods and services (e.g., fast food establishments), whereas business opportunity ventures (or business opportunities) do not involve a trademark, but require payment for the opportunity to distribute goods or services with assistance in the form of locations or accounts (e.g., vending machine routes).
The Federal Trade Commission’s (FTC) Trade Regulation Rule on Franchising and Business Opportunity Ventures (hereafter called the Franchise Rule) requires franchise and business opportunity sellers to disclose financial and other information to prospective purchasers before they pay any money or sign an agreement. In addition, FTC enforces section 5 of the FTC Act, which addresses unfair or deceptive acts or practices. Over the past several years, Congress and others have debated the need for a federal statute to generally regulate franchises, including issues that arise between franchisors and franchisees after the franchise agreement is signed. Much of the debate centers on the relative bargaining power franchisees have when dealing with their franchisors over various issues, such as the location of new franchised outlets or the termination of franchise relationships without good cause and advance, written notice.
As requested, this report builds on our 1993 report that addressed FTC’s enforcement of its Franchise Rule and discusses various matters pertaining to franchise relationship issues. For purposes of this report, we refer to franchise relationship issues or problems as those that arise after the franchise agreement has been signed (i.e., post-sale). Specifically, our objectives were to describe (1) FTC’s efforts to enforce its Franchise Rule, including FTC’s analysis of complaints and actions taken regarding franchises and business opportunity ventures; (2) FTC’s efforts to communicate and coordinate its franchise and business opportunity enforcement activities with selected state regulatory officials; and (3) the availability of data on the extent and nature of franchise relationship problems. We are also providing information on the views of FTC staff, franchise trade association officials, and selected state regulatory agency officials regarding the need for federal legislation on franchise relationships.
To meet our objectives, we obtained and analyzed data from and discussed these issues with FTC staff responsible for enforcing the Franchise Rule; obtained and analyzed information from franchise and business opportunity regulatory officials in the nine states that have both franchise and business opportunity disclosure laws (California, Illinois, Indiana, Maryland, Michigan, Minnesota, South Dakota, Virginia, and Washington); and discussed franchise relationship issues with officials from franchise trade associations. We also discussed franchise relationship issues with officials from Iowa, as it has been recognized by franchise trade officials as having the most comprehensive franchise relationship law of all the states. We conducted our work between August 2000 and June 2001 in accordance with generally accepted government auditing standards. (App. I discusses our objectives, scope, and methodology in greater detail.)
subsections: section_title: Background
paragraphs: Franchises and business opportunity ventures represent large and growing segments of the retail and service sectors in the United States and are rapidly replacing more traditional forms of small business ownership in the U.S. economy. According to the International Franchise Association (IFA), about 75 industries—such as those involving fast food, service, maintenance, and lodging—operate within the franchise format to distribute goods and services to consumers. IFA estimates that there are 1,500 business-format franchises that operate more than 320,000 franchised units in the United States. IFA estimates that these franchises account for 50 percent of all retail sales and generate $1 trillion in sales annually in the United States. Data on the number and overall value of business opportunity ventures were not available, in part, because according to FTC staff, there is no national association or attorney group that represents business opportunities.
subsections: section_title: Federal and State Protections for Prospective Franchise and Business Opportunity Purchasers
paragraphs: In 1950, fewer than 100 companies used franchising in their marketing operations, but with the rapid expansion of franchising in the 1960s, federal and state governments began to see the need to protect prospective franchise purchasers. In 1971, FTC announced it would initiate a proceeding concerning the promulgation of a trade regulation rule on franchise sales and pre-sale disclosures. Public hearings on franchising commenced in 1972, and in 1978, FTC issued its final Franchise Rule, which took effect in October 1979. The Rule, which has the full force and effect of federal law, was promulgated in response to widespread evidence of unfair or deceptive acts or practices in connection with the sale of franchises and business opportunities.
FTC provided the following distinctions, consistent with the Franchise Rule, between a franchise and a business opportunity:   A franchise requires payment of at least $500 for the opportunity to sell trademarked goods and services with significant assistance or control of the franchisor. An example of a franchise is a fast food restaurant chain.
To buy a franchise, the prospective purchaser would pay a required fee for the opportunity to sell the chain’s products. In turn, the chain would help the purchaser by (1) arranging for a store location, (2) providing training on how to prepare the products, and (3) providing advertising, among other things. The purchaser would agree to abide by the chain’s standards for cleanliness, quality, uniforms, and so on.
A business opportunity requires payment of at least $500 for the opportunity to distribute goods and services of the seller with assistance in the form of locations or accounts. Business opportunities are less structured than franchises and impose fewer ties between the sellers and buyers. An example of a business opportunity is the purchase of vending machine routes, where the purchaser would pay a required fee for the opportunity to sell the company’s products (e.g., soft drinks, snack foods) through vending machines. The purchaser would buy the vending machines and products from the company, and the company would inform the purchaser of specific stores or locations in which to place them.
The Franchise Rule is designed to enable prospective franchise and business opportunity owners to protect themselves before investing by providing them with the information needed to assess potential risks and benefits, make meaningful comparisons with other investments, and further investigate the business. This information is contained in detailed disclosure documents that must be provided to prospective purchasers at least 10 business days before they pay any money or legally commit to a purchase. The document includes financial and other information about the seller, the business, and the business relationship, including the name, address, and telephone number of other purchasers;   a fully audited financial statement of the seller; the background and experience of the business’ key executives; the seller’s litigation history; the cost of starting and maintaining the business; and the responsibilities the buyer and seller will have to each other once the franchise or business opportunity is bought, including termination and renewal rights.
Regarding the latter, the Franchise Rule requires the seller to disclose basic information about its policies and practices, including matters such as termination and renewal rights. However, the Franchise Rule does not prescribe the terms and conditions for carrying out those policies and practices.
The Franchise Rule requires disclosures only to prospective purchasers. Franchise and business opportunity sellers do not register or file their disclosure documents with FTC, and FTC generally does not review or approve disclosures, advertising, or agreements. FTC’s Bureau of Consumer Protection enforces the Franchise Rule. According to FTC staff, during fiscal years 1997 through 1999, the Bureau spent an average of 13 workyears, or about 6 percent of its approximately 221 workyears, on Franchise Rule activities and enforcement.
In addition to the Franchise Rule, FTC enforces section 5 of the FTC Act, which declares unlawful unfair or deceptive acts or practices in or affecting commerce. Section 5 also provides that FTC does not have authority to declare an act or practice unlawful (FTC’s “unfairness” jurisdiction) unless three specific criteria are met: (1) the act or practice causes or is likely to cause substantial injury to consumers, (2) the injury is not outweighed by countervailing benefits to consumers or to competition, and (3) the act or practice is not reasonably avoidable by consumers. According to FTC staff, in exercising its authority, FTC brings “deception” cases in many consumer protection fields, including the sale of franchises and business opportunities.
In general, only FTC, not private parties, can enforce violations of the Franchise Rule or FTC Act. The FTC Act provides FTC with a broad range of remedies for violations, including injunctions, civil penalties, and refund of money to franchise and business opportunity purchasers. Also, in 1998, in conjunction with the National Franchise Council (NFC), FTC approved, on a trial basis, an Alternative Rule Enforcement Program to resolve technical or minor violations of the Franchise Rule that otherwise would be referred to the Department of Justice for civil penalty action. Franchisors FTC refers to the program are trained in Franchise Rule compliance and are monitored for a period of years. Moreover, potentially injured consumers are notified about the Franchise Rule violation and have the opportunity to resolve any claim, and possibly seek redress, against the franchisor through mediation. Violations involving fraud or unfair or deceptive business practices are not candidates for the program. As of April 2001, nine companies had been referred to the Alternative Rule Enforcement Program.
States also have a role in regulating the sale of franchises and business opportunities. California passed the first franchise disclosure law in 1970. Today, 15 states have specific franchise disclosure laws and 24 states have specific business opportunity disclosure laws that are designed to protect prospective purchasers. Like the federal Franchise Rule, these state laws require franchise and business opportunity sellers to provide each prospective purchaser with a pre-sale disclosure document containing financial and other information. Unlike the Franchise Rule, some of these state laws require franchisors and business opportunities to file their disclosure documents with a designated state agency to review for accuracy and/or completeness.
In 1995, as part of its continuing review of trade regulation rules, FTC announced that it was beginning to explore the need to revise the Franchise Rule. In October 1999, FTC published proposed revisions to the Rule, which focus exclusively on the sale of franchises. According to FTC, the proposed revisions would reduce inconsistencies in federal and state disclosure requirements governing franchise sales, address changes in the marketing of franchises—such as the sale of franchises through the Internet—and provide expanded disclosures concerning franchise relationships. FTC intends to conduct a separate rulemaking proceeding for business opportunities once it has completed the Franchise Rule review process because FTC views business opportunities as distinct business arrangements that require separate disclosure requirements. For example, FTC staff noted that many of the current Franchise Rule’s pre- sale disclosures do not apply to the sale of most business opportunities, which typically involve fairly simple contracts or purchase agreements. Because of pending comment periods and subsequent FTC review and approval activities, FTC staff told us they could not provide specific information on when the revised Rule would be issued.
section_title: Federal and State Protections Over Franchise Relationships
paragraphs: FTC’s Franchise Rule only addresses how a franchise or business opportunity is sold to a prospective purchaser. It generally does not regulate the nature of the agreement a prospective franchise or business opportunity venture purchaser may sign or changes in the relationship after the initial contract has been signed. FTC staff told us that FTC generally lacks the authority to intervene in private franchise contracts and related relationship issues. Rather, these issues are generally considered matters of contract law that traditionally have been governed at the state level. Currently, 17 states have enacted franchise relationship laws of general applicability to govern the franchise relationship after the agreement has been signed. These laws vary in their scope, with Iowa’s relationship law recognized as the most comprehensive.
State franchise relationship laws generally provide for a private right of action that permits franchisees to bring lawsuits for violations under their respective state’s particular law. States that do not have specific disclosure or relationship laws have other laws to protect consumers, such as general consumer protection or fraud statutes. These other laws give parties the right to file a lawsuit directly in state court. (App. II lists the states that have business opportunity disclosure, franchise disclosure, and/or franchise relationship laws.)
Currently, federal laws governing franchise relationships are specifically limited to the automobile and petroleum industries. Under the Automobile Dealers Day in Court Act of 1956, a franchise automobile dealer can bring an action in U.S. District Court against its automobile manufacturer to recover damages caused by the manufacturer’s failure to act in good faith in (1) performing or complying with any of the terms or provisions of the franchise agreement or (2) terminating, canceling, or not renewing the franchise. Under the Petroleum Marketing Practices Act of 1978, a franchisor engaged in the sale or distribution of motor fuel is prohibited from terminating a franchise during the term of the franchise agreement unless the termination or nonrenewal is based on grounds specified in the law. The act mandates a 90-day advance notice of the termination or nonrenewal, unless under the circumstances, it would be unreasonable to provide 90 days’ notice. The act also provides for franchisees to file a lawsuit against franchisors in U.S. District Court for failure to comply with the act’s requirements. The legislative histories of both acts indicated that they were needed to remedy the disparity of power between the franchisor and the franchisee.
As mentioned earlier, Congress and others have debated whether a federal statute is needed to generally regulate franchising, particularly in regard to franchise relationship issues. Much of the debate has centered on the relative bargaining power franchisees have when dealing with their franchisors over various issues, such as the location of new franchise outlets or the termination of franchise relationships without good cause and advance, written notice. Various bills have been introduced in Congress that would have statutorily applied federal regulation to franchises in general. Among other things, these proposals would have expanded federal jurisdiction to include issues involving the relationship between franchisees and franchisors after the franchise agreement is signed. One bill, H.R. 3308, the Small Business Franchise Act of 1999, would have “established minimum standards of fair conduct in franchise sales and franchise business relationships.” According to the bill, the purpose of the act would be “to promote fair and equitable franchise agreements, to establish uniform standards of conduct in franchise relationships and to create uniform private Federal remedies for violations of Federal Law.” (App. III provides additional information on federal and state laws and regulations related to franchise relationship issues.)
section_title: FTC’s Complaints and Enforcement Activities Focused Mostly on Business Opportunities
paragraphs: FTC has focused most of its franchise and business opportunity enforcement activities on business opportunity ventures because, according to FTC staff, problems such as fraud and other types of misrepresentation are much more prevalent with business opportunities than with franchises. In fact, complaints about business opportunity ventures, including those about fraudulent activity, have been much more common than those about franchises. FTC also focused most of its franchise and business opportunity investigations and court cases on business opportunities. From 1993 through 1999, FTC opened 332 investigations, most of which entailed business opportunity issues. From 1993 through 2000, FTC filed 142 business opportunity and 20 franchise cases in court and obtained some sort of relief in all of them. Although FTC has been successful with the cases it has pursued, we could not determine why FTC closed some of the business opportunity and franchise investigations it had opened because FTC did not require its staff to document why investigations are closed.
subsections: section_title: Most Complaints Pertained to Business Opportunities
paragraphs: From January 1993 through June 1999, FTC reported that it received 3,680 business opportunity and franchise complaints, of which 3,392 (92 percent) pertained to business opportunities and 288 (8 percent) pertained to franchises. According to FTC staff, although the complaint data in its database are the most comprehensive available, they do not necessarily provide a complete picture of all complaints that came to FTC from 1993 through June 1999. The FTC staff added that, for many reasons, complete data for earlier years (especially 1993 and 1994) do not exist. As a result, the FTC staff said that they would be reluctant to extrapolate from the complaint data that complaints have increased significantly since 1993. They added that more complete data for determining trends would be complaints filed in 1997 and beyond. Table 1 shows all of the business opportunity and franchise complaints FTC reported it received each year from 1993 through June 1999.
According to FTC staff, the growth in the number of complaints documented during 1997 through June 1999 could be attributable to a number of things, including changes in the way FTC collects and compiles complaint data. For example, in 1998, FTC established a toll-free hotline and published a Web-based on-line complaint form, which allow consumers to report problems and allegations about such factors as abuses related to the Franchise Rule. In addition, FTC has received more complaints in recent years because it now has agreements with many groups—such as state Attorney General Offices and regional Better Business Bureaus—that collect and refer complaints for input into FTC’s Consumer Sentinel complaint database.
FTC staff provided us with the results of FTC’s analysis of the 288 franchise complaints it received from January 1993 through June 1999. FTC’s analysis showed that 134 of the 288 franchise complaints did not contain sufficient information to determine the specific allegation that was being made. Of the remaining 154 complaints, FTC’s analysis showed that   13 alleged problems involving pre-sale disclosure issues covered by the Franchise Rule, such as failure to provide disclosure documents;   96 contained allegations pertaining exclusively to post-sale issues that are not covered by the Franchise Rule, such as threats to terminate a franchise relationship or failure to provide a promised franchise location; and   45 contained allegations involving both pre-sale disclosure issues covered by the Rule and post-sale issues not covered by the Rule.
According to FTC’s Franchise Rule Coordinator, FTC has reviewed franchise and business opportunity complaints on a regular basis and has used more sophisticated methods as they have become available. From 1993 through 1997, for example, the Franchise Rule Coordinator said he manually prepared detailed monthly and annual reports of complaints and enforcement activities for distribution throughout FTC. In 1998, when FTC improved its data reporting and retrieval capabilities via its Consumer Response Center, the Franchise Rule Coordinator stopped preparing formal reports. Instead, he said he reviewed database files on a regular basis to identify potential investigations and trends, while other FTC staff also reviewed complaint data for investigative potential, especially in connection with law enforcement sweeps.
The Franchise Rule Coordinator said that, beginning in January 2000, he requested monthly reports to aid him in reviewing franchise complaints. Consequently, since March 2000, FTC has generated monthly reports of all franchise complaints, which the Coordinator said he personally reviews for investigative potential. FTC has not analyzed each of the individual business opportunity complaints it has received, but FTC staff said that they believe that almost all of the business opportunity complaints represent pre-sale concerns about either fraud or misrepresentation—such as false or unsubstantiated earnings claims—that fall under FTC’s jurisdiction. The Franchise Rule Coordinator told us that FTC uses other means to evaluate business opportunity complaints. For example, he said that (1) staff from the Consumer Response Center review the business opportunity complaint data to look for patterns and practices of violations, (2) analysts in FTC’s Division of Planning and Information review complaint data for trends, and (3) federal and state enforcement officials discuss complaints during periodic conference calls with FTC staff.
section_title: Most Investigations and Court Cases Focused on Business Opportunities
paragraphs: Since 1993, FTC focused most of its franchise and business opportunity investigations and court cases on business opportunities. According to FTC staff, these enforcement efforts were directed more heavily on business opportunities than franchises because FTC received more complaints on business opportunities and because fraud and other types of misrepresentation are much more likely to occur with business opportunities.
subsections: section_title: Investigations
paragraphs: FTC data showed that, from 1993 through 1999, FTC opened a total of 332 franchise and business opportunity investigations, of which 109 (33 percent) clearly involved business opportunities and 59 (18 percent) involved franchises. According to FTC’s Franchise Rule Coordinator, the remaining 164 (49 percent) investigations could not be clearly categorized from the information FTC had available because the investigating attorney did not note or was not able to determine whether the business was a franchise or a business opportunity. He also told us that although it is likely that more than 90 percent of these 164 investigations involved business opportunities, he could not provide exact numbers because FTC’s focus is on whether or not some type of violation occurred, not the type of business. Table 2 provides information on the number of franchise and business opportunity investigations FTC opened during 1993 through 1999.
In regard to the fluctuations in the number of investigations FTC has opened from 1993 through 1999, FTC staff noted that the number of franchise investigations FTC opened decreased from 43 during 1993-94, to 16 during 1995-99. The FTC staff stated that the reasons for the decrease include the following.
Between late 1994 and early 1995, FTC recognized that business opportunities represented a much larger problem than franchises. As a result, FTC began to focus its enforcement efforts on business opportunities.
Franchise cases are much more complex than business opportunity matters and consume a significant amount of law enforcement resources. There are practical limits to the number of franchise investigations that staff can pursue at any one time because they are resource-intensive.
FTC staff told us that the number of business opportunity and franchise investigations opened do not directly correlate with the number of complaints because (1) investigations are opened as a result of sweeps and other internal case generation activities, such as reviews of the Internet and newspapers, that are not necessarily complaint-based and (2) not all complaints get investigated. Regarding the latter, FTC staff explained that many complaints do not result in an investigation because they do not meet FTC’s criteria for opening an investigation. For example, depending on the type of problem alleged, the complaint may involve issues outside FTC’s jurisdiction. Also, FTC examines such things as the level of consumer injury and the number of consumers affected to determine whether it is in the public interest to open an investigation. Regarding the latter, FTC staff said that individual complaints may not show that a company has engaged in a pattern or practice of illegal conduct that would warrant opening an investigation. According to FTC’s analyses of the complaints it has received, the vast majority are isolated matters involving single complaints against companies. Based on these factors, most complaints FTC receives are not investigated. In addition, FTC staff told us that limited resources and other law enforcement priorities prevented FTC from pursuing every meritorious complaint it received involving franchises and business opportunities. (App. IV provides further information on the investigations process and the criteria FTC uses for deciding when to open investigations.)
To better understand how FTC used its resources to carry out franchise and business opportunity investigations, we attempted to determine how long it took FTC staff to process and close investigations using the number of hours they billed for each of the 332 investigations opened from 1993 through 1999. However, information on hours billed was available for only 217 (65 percent) of the 332 investigations FTC opened throughout the period. The 217 investigations included 125 that were closed with no further legal action and 92 that resulted in cases being filed. For the 125 investigations that FTC closed with no further legal action, FTC staff billed from 1 to 3,367 hours, with an average time of 228 hours and a median time of 64 hours. For the 92 investigations for which FTC filed cases, FTC staff billed from 2 to 5,738 hours, with an average time of 887 hours and a median time of 628 hours.
According to FTC staff, the overwhelming majority of the investigations for which no or few hours were billed involved business opportunities. The staff added that the reasons why staff may not have charged any or few hours include that (1) staff determined that the company was out of business, (2) a state or other law enforcement agency was already looking into the matter, (3) staff may not have billed for the time spent on the investigation, or (4) staff may have billed hours to projects that combined investigations (i.e., sweeps) rather than to individual investigations.
FTC staff told us that FTC does not have specific written criteria or standards to measure whether it carried out its investigations in a timely manner. According to FTC staff, the amount of time it takes FTC staff to complete an investigation depends on several factors, including the facts and complexity of the case, the degree of cooperation obtained from the target of the investigation, and the competing demands of the staff responsible for the investigation. The staff told us that FTC’s associate directors receive regular updates from staff on pending investigations and that the bureau director also receives this information in regular meetings with the associate directors.
section_title: Court Filings
paragraphs: Similar to its complaint and investigation data, most of the cases FTC filed in court for violations of the Franchise Rule and/or section 5 of the FTC Act involved business opportunities. From 1993 through 2000, FTC filed 162 cases in court for violations of the Franchise Rule and/or section 5 of the FTC Act–142 (88 percent) involved business opportunities and 20 (12 percent) involved franchises. Table 3 shows the distribution of business opportunity and franchise cases filed in court from 1993 through 2000 that involved the Franchise Rule and/or section 5 of the FTC Act.
Not all of the investigations that FTC opened resulted in cases being filed in court. According to FTC staff, limited resources and other law enforcement priorities prevented FTC from pursuing every meritorious investigation involving franchises and business opportunities. The staff added that FTC generally pursues those court cases that it believes have the greatest likelihood of financial recovery for franchise and business opportunity purchasers or have the greatest deterrent effect for potential violators. Among the other criteria FTC uses to decide which cases to pursue are whether (1) the problem is an isolated event or part of a pattern or practice; (2) there is a viable, meaningful remedy; or (3) there are alternatives to federal intervention. (See app. IV for further information on FTC’s case selection criteria.) All litigated cases have resulted in such relief as court injunctions, civil penalties against franchisors, or monetary redress for investors. (App. V provides information on each case involving franchises and business opportunities that FTC filed in court from 1993 through 2000.)
section_title: Unclear Why FTC Closed Investigations Without Further Action
paragraphs: We reviewed a sample of files for business opportunity and franchise investigations FTC closed without taking further legal action to determine why FTC closed those investigations. We reviewed all 79 files for investigations FTC closed from 1997 through 1999 for which it took no further legal action. Specifically, we attempted to gather information on (1) the date the investigation was opened, (2) the reasons for closing the investigation, and (3) the date the investigation was closed. We reviewed all documentation in the file, including the Matter Initiation Notice, Matter Update Notice, and Matter Profile.
Our results showed that, while supervisory approval had been obtained for the opening and subsequent closing of each of the investigations, only 2 of the 79 files contained documents showing the reasons why the investigations were closed. Thus, it was not clear why FTC did not take further legal action on the other 77 business opportunity and franchise investigations that it closed during the period. FTC staff told us that it is likely these investigations were closed either because of a lack of sufficient evidence of wrongdoing or the subject was out of business. However, the FTC staff did not have any documentation to support their explanation. According to the Comptroller General’s Standards for Internal Control in the Federal Government, all transactions and other “significant” events need to be clearly documented, and the documentation should be readily available for examination.
During our review, we informed FTC staff that our report would likely contain a recommendation that FTC develop and implement procedures to require FTC staff to document the reasons why franchise and business opportunity investigations are closed. At that time, FTC staff told us that there was little, if any, historical value in reviewing past closed investigations of this type. The staff added that FTC staff has always been required to justify a recommendation to close an investigation in oral discussions with the assistant or associate directors who have responsibility for approving such requests. However, after further consideration, FTC staff determined that documenting the oral discussions was not unreasonable. Accordingly, in June 2001, the Associate Director for the Bureau of Consumer Protection’s Division of Marketing Practices issued a memorandum to all Marketing Practices staff to inform them of revised procedures related to franchise and business opportunity investigations that are closed without filing an action in court. More specifically, the revised procedures specify that each and every Matter Update Notice closing a franchise or business opportunity investigation must state the reason(s) why the investigation is being closed. FTC also modified its Matter Update Notice to include check boxes setting forth the most common reasons for closure.
section_title: Selected State Officials Have Mixed Views on the Effectiveness of FTC’s Communication and Coordination Efforts
paragraphs: FTC uses various means, such as law enforcement summits and conference calls, to communicate and coordinate its franchise and business opportunity enforcement activities with the states. Regulatory officials from the nine states with franchise and business opportunity disclosure laws had mixed views about the effectiveness of FTC’s efforts. Generally, state business opportunity regulatory officials viewed FTC’s communication and coordination efforts as being more effective than did the state franchise regulatory officials we contacted. This may be due, in large part, to the fact that FTC’s communication and coordination efforts with state regulatory agencies during 1998 through 2000 have been primarily focused on business opportunity issues. “The Commission works closely with other federal agencies, states, and local authorities in a variety of coordinated law enforcement efforts and task forces, including individual cases involving fraud and deceptive advertising, efforts to boost industry compliance with rules and regulations, and consumer and law enforcement training programs.”
FTC also reported that by sharing information and resources, joint efforts effectively target issues that have direct impact on consumers. According to FTC’s Franchise Rule Coordinator, FTC staff regularly communicate and coordinate business opportunity and franchise enforcement activities with state business opportunity and franchise regulatory officials through various means, including annual law enforcement summits, joint FTC-state enforcement actions, monthly telephone conference calls, and the Consumer Sentinel complaint database.
We surveyed the eight business opportunity and nine franchise regulatory officials in the nine states that have both business opportunity and franchise disclosure laws to obtain their views on the effectiveness of FTC’s efforts to communicate and coordinate enforcement activities in their states, and we received responses from all of them. From our survey, 13 of the 17 state regulatory officials reported that, overall, FTC’s efforts to communicate and coordinate enforcement activities during calendar years 1998 through 2000 were either “very effective” or “somewhat effective.”
All eight business opportunity regulatory officials who responded reported that FTC’s overall communication and enforcement coordination efforts in 1998 through 2000 were effective. Specifically, five officials reported that FTC’s efforts were “very effective,” and the other three officials reported that FTC’s efforts were “somewhat effective.” One state business opportunity regulatory official commented that informal communication and joint enforcement actions have been highly useful in promoting effective communication and networking opportunities. The majority of the state business opportunity regulatory officials we contacted have participated in annual law enforcement summits, monthly conference calls, and joint FTC-state law enforcement actions—all of which facilitate communication and coordination.
In comparison with the state business opportunity regulatory officials, state franchise regulatory officials viewed FTC’s communication and coordination efforts as being less effective. Specifically, five of the nine state franchise regulatory officials we contacted viewed FTC’s communication and coordination efforts as being “somewhat effective,” and the remaining four viewed FTC’s efforts as being “not effective” because of their limited interaction with FTC on franchise issues. One franchise regulatory official commented that since annual summits and monthly conference calls focus primarily on business opportunity issues, they are generally not effective in assisting officials that enforce state franchise laws. In general, the survey indicated that state franchise regulatory officials are interested in more interaction with FTC, and among the suggestions were for FTC to (1) provide better feedback on the inquiries made and complaints referred by states, (2) take more franchise enforcement actions, and (3) promote more interaction through an electronic mail list. According to FTC’s Franchise Rule Coordinator, FTC has recently begun to work with state franchise regulators to develop an electronic mail list.
Appendix VI provides further information on (1) the various means FTC uses to communicate information and coordinate business opportunity and franchise enforcement activities with state regulatory officials and (2) state regulatory officials’ views of the effectiveness of specific FTC efforts to communicate and coordinate enforcement activities during calendar years 1998 through 2000.
subsections: section_title: Views Are Mixed on the Need for FTC Reviews of Disclosure Documents
paragraphs: Our survey of state regulatory officials showed that support for FTC to perform reviews of disclosure documents is mixed. While a majority of the business opportunity officials who responded to our survey would like to see FTC take on this responsibility, a majority of the state franchise regulatory officials who responded did not see a need for FTC to review disclosure documents.
Specifically, we asked state business opportunity and franchise regulatory officials in the nine states that have both business opportunity and franchise disclosure laws whether FTC should review all or a random sample of disclosure documents for accuracy and/or completeness. Our survey results showed that, of the eight state business opportunity regulatory officials who responded to our survey, five responded that FTC should perform such reviews, two responded that disclosure document reviews should be left to state agencies, and the remaining official expressed no opinion. Of the nine state franchise regulatory officials who responded to our survey, two responded that FTC should perform such reviews, five responded that disclosure document reviews should be left to state agencies, and the remaining two officials expressed no opinion.
According to FTC staff, FTC does not have a mandate nor the resources to review randomly selected or all disclosure documents. FTC staff further stated that because selected states already review disclosure documents, requiring FTC to perform such reviews would be costly and consume resources that could be better spent on other law enforcement activities. An official representing the North American Securities Administrators Association (NASAA) commented that state governments are generally better prepared to perform disclosure document reviews than is the federal government (i.e., FTC).
section_title: Implementation of the Coordinated Review Project
paragraphs: In 2000, NASAA implemented a project to coordinate and streamline the franchise disclosure registration and review process. Eleven of the 12 states that require registration of disclosure documents and perform disclosure document reviews are part of the coordinated review project.The project is designed so that franchisors can register their disclosure documents in some or all registration states at one time; it is not mandatory, rather the franchisor must opt for it. The project is based on the premise that most franchisors do not mind responding to state franchise examiners’ comments regarding disclosure documents, but they want assurances that a disclosure document approved in one state will be approved in another. Disclosure documents approved through the review process are deemed to be in compliance with franchise disclosure laws in the states conducting the coordinated reviews. Therefore, except for California (the only review state not participating in the process), NASAA would deem the approved disclosure documents suitable for submission to franchisees nationwide. This would include all states that do not have a franchise disclosure law.
section_title: Statistically Reliable Data on Franchise Relationship Problems Do Not Exist
paragraphs: The extent and nature of franchise relationship problems are unknown because neither FTC, franchise trade associations, nor state regulatory agencies have readily available, statistically reliable data—that is, the data available are not systematically gathered or generalizable—that would indicate the full scope of these problems. Based on the data it has collected, FTC recognizes that some franchisees experience franchise relationship problems or are otherwise dissatisfied with their franchise purchase. FTC staff maintain, however, that the data FTC has compiled, while not comprehensive, suggest that franchise relationship problems are isolated incidents and are not prevalent across all franchises. Various franchise trade association officials pointed to indicators or anecdotal information to support their views regarding franchise relationship problems, but none had any statistically reliable data on the extent and nature of these problems. Further, selected state regulatory officials did not have readily available, statistically reliable data on the extent and nature of franchise relationship problems. It may be possible to collect empirical data on the extent and nature of franchise relationship problems through a study of franchisors and franchisees—but there could be limitations to obtaining such data, as well as cost and time considerations. Nonetheless, such data might provide valuable insights as to whether a federal statute is needed to generally regulate franchise relationships.
subsections: section_title: FTC Data Do Not Reveal Full Extent and Nature of Franchise Relationship Problems
paragraphs: The data FTC has obtained to date, including franchisees’ complaints and comments it received during its process for revising the Franchise Rule, indicate that franchise relationship problems occur. However, according to FTC staff, these data tend to suggest that they are isolated incidents that are not prevalent across all franchises. For example, FTC complaint data showed that, from January 1993 through June 1999, FTC received 141 franchise complaints that contained allegations involving one or more franchise post-sale issues. Moreover, FTC data showed that few franchisors received more than one complaint in that the 141 complaints involved 102 separate franchisors, and that only 23 of the 102 franchisors received more than one complaint.
FTC’s current assessment that franchise relationship complaints are likely isolated incidents seems to contradict an earlier statement made by FTC in its 1999 Notice of Proposed Rulemaking. In the notice, FTC stated that there were a “significant” number of complaints from franchisees pertaining to franchise relationship issues. FTC staff told us, however, that FTC’s characterization of complaints as “significant” pertained strictly to comments and concerns FTC received during the rulemaking process and are not comparable to the franchisee complaints contained in FTC’s complaint database. The staff noted that, based on the information it had at that time, FTC believed that the franchisees’ comments and concerns were “significant.” The staff added, however, that FTC’s subsequent analysis of the rulemaking record tends to confirm that franchise relationship concerns are isolated events involving a few franchisors.
The FTC staff explained that since the Franchise Rule review process began in 1995, FTC has received comments or statements for the record from a total of 96 individual franchisees or trademark-specific franchisee associations. FTC staff noted that nearly half of the 96 submitted comments were identical form letters that discussed their general support for broader franchise relationship controls, but shed little, if any, light on their specific experiences. FTC staff also told us that more than half of the 96 comments raised issues involving only three franchisors. Moreover, the FTC staff told us that there was little consistency among the remaining individual comments, which covered a wide range of franchise relationship issues, such as concerns about franchise renewals, lack of performance, and lack of disclosure to existing franchisees.
FTC staff said that, based on the information compiled during the process for revising the Franchise Rule, it was clear that some existing franchisees experience various franchise relationship problems or are otherwise dissatisfied with their franchise purchase. However, while FTC staff told us that FTC data suggest that franchise relationship problems are not widespread, they did not know the extent to which franchisees used other avenues—such as mediation, arbitration, or litigation—to address their concerns. As a result, FTC staff stated that FTC’s data are not sufficient to assess the overall extent of franchise relationship problems.
FTC staff also stated that the isolated instances of franchise relationship problems do not justify FTC conducting a more widespread investigation of relationship issues or developing a new rule that addresses the terms and conditions of franchise contracts. The FTC staff told us that absent evidence of widespread franchise relationship abuses, the prudent approach is to continue to investigate instances of such abuses, where they occur, under FTC’s current unfairness authority (i.e., section 5 of the FTC Act). FTC staff noted, however, that FTC’s unfairness authority generally does not apply to franchise relationship issues. In fact, to date, FTC has conducted only two franchise investigations that were based solely on FTC’s unfairness jurisdiction. Both investigations were ultimately closed because FTC determined there was insufficient evidence to satisfy the section 5 unfairness criteria.
FTC staff view pre-sale disclosure as the best available vehicle, within FTC’s statutory authority, to address franchise relationship issues. As such, FTC’s 1999 Notice of Proposed Rulemaking proposes to enhance the Franchise Rule’s disclosure requirements to provide prospective franchisees with additional information regarding the relationship before they commit to buying a franchise. FTC staff told us that this is consistent with FTC’s long-held view that free and informed choice is the best regulator of the market. According to FTC staff, proposed revisions to the Franchise Rule would, among other things, increase (1) franchisors’ disclosures about prior litigation with franchisees; (2) the information available to prospective franchisees concerning source of supply restrictions and the ability to use alternative goods; (3) the disclosures about how sites are selected and the nature of any training programs; and (4) information available about renewals, terminations, and transfers. The proposed revisions to the Rule would not address any issue that arises after franchise agreements have been signed. That is, the changes would relate to pre-sale disclosure, but would provide no additional post-sale protections.
Finally, FTC staff told us that FTC’s analysis of complaints and other evidence it has collected is not sufficient to enable them to assess the need for new federal franchise relationship legislation. Rather, FTC staff said that the various franchise trade associations that represent franchisors and franchisees may be in a better position than FTC to explain the competing views on the need for legislation, as well as the consequences flowing from each, and would have the best statistics and policy analyses related to any proposed legislation.
section_title: Franchise Trade Associations Lack Statistically Reliable Data on Franchise Relationship Problems
paragraphs: Officials from the four franchise trade associations we contacted—the American Franchisee Association (AFA), the American Association of Franchisees and Dealers (AAFD), the International Franchise Association (IFA), and the National Franchise Council (NFC)—told us that they were not aware of any statistically reliable data that quantify the extent and nature of franchise relationship problems. Absent such data, the officials provided indicators or anecdotal evidence that supported their particular positions about franchise relationship problems.
For example, the president of AFA—a group that supports a federal statute to generally regulate franchises—said that at the organization’s annual Franchisee Leadership Summit in April 2001, the 25 franchisee leaders of independent associations that attended reached consensus that the top concerns were (1) encroachment (the franchisor placing additional franchise locations in close proximity to an existing franchisee); (2) sourcing of supplies (where franchisees are required to buy all products used in their businesses from the franchisor or someone it designates, often at above-market prices); (3) equity/transfer/renewal issues (where franchisees cannot sell the business they own or, upon transfer or resale, franchisees have to offer the then-current contract with materially different terms); and (4) system compliance, including franchisors’ ability to arbitrarily make material changes to the franchise system. AFA did not, however, have any data on the extent to which these problems occur.
In contrast, the senior vice president for government relations and chief counsel of IFA—a group that opposes a federal statute to generally regulate franchises—told us that all “reliable” indicators, such as FTC enforcement data and complaints brought alleging violations of the IFA Code of Ethics, show that there are relatively few franchise relationship problems. The official added that if the more than 1,000 franchises represented by IFA had serious problems, these problems would have surfaced by now. The IFA official told us that while litigation between franchisors and franchisees is relatively infrequent, on balance, termination appears to be the issue more likely to result in litigation than other issues. The official added that other types of issues that arise during the course of the franchise relationship—such as encroachment, transfer, or the general conduct of the parties—are much more likely to be resolved using other dispute resolution processes, such as internal dispute resolution, mediation, or arbitration. IFA did not, however, have any statistically reliable data on the extent to which these types of problems occur.
Some of the franchise trade association officials we contacted told us that one way to assess the extent and nature of franchise relationship problems would be to conduct an extensive review of franchise litigation, such as cases reported in court records, franchisor disclosure documents, or in the Commerce Clearinghouse Business Franchise Guide. However, such a review would be costly and time-consuming and because each case is unique and is based on different facts, issues, and circumstances and involves the application of different state laws, the results of such a review would not be generalizable. Moreover, we were informed that such a review would not provide a sound basis from which to draw conclusions regarding the extent of franchise relationship problems because not all franchise relationship disputes are litigated. Some disputes are resolved through arbitration, mediation, or other dispute resolution processes. Our work, including discussions with officials from the American Arbitration Association and the National Franchise Mediation Program, revealed no statistically reliable data on the extent to which arbitration and mediation are used to resolve franchise relationship disputes.
Absent statistically reliable data on the extent and nature of franchise relationship problems, the four franchise trade associations we contacted provided divergent views on franchise relationship problems and the need for federal franchise relationship legislation. On one hand, in general, AFA and AAFD officials maintain that an imbalance of power exists between franchisors and franchisees, and they contend that franchise contracts are oppressive. They also maintain that current federal and state pre-sale disclosure laws and state franchise relationship laws are ineffective in addressing franchise relationship issues. AFA is a proponent of comprehensive federal franchise relationship legislation, whereas AAFD would prefer legislation that encourages negotiated franchise relationships.
On the other hand, IFA and NFC officials maintain that franchise relationship issues are matters of contract law that should be addressed at the state level, and they contend that franchisees can obtain relief from problems under well-established common-law doctrines. They also maintain that pre-sale disclosure is the best way to protect prospective franchisees. IFA and NFC are opponents of federal legislation that would regulate franchise relationships. (App. VII contains additional information on franchise trade associations’ views on the need for federal franchise relationship legislation.)
section_title: State Regulatory Agencies Generally Do Not Collect Data on Franchise Relationship Problems
paragraphs: Franchise regulatory officials in seven of our nine selected states told us their states did not maintain data on franchise relationship problems. Officials in the other two states told us that, while their state had some data on post-sale complaints, the data were either not representative of all such complaints or were not readily available. More specifically, one of the two officials told us that since the state’s franchise disclosure law generally does not regulate relationship issues, the complaints received are not representative of all post-sale complaints. The other official told us that the number of post-sale complaints is not readily available because such complaints are not differentiated from pre-sale complaints.
The same officials had mixed views on the need for a federal statute that would regulate franchise relationships. Of the nine officials, three reported that federal legislation is needed, two reported that legislation is not needed, three did not specifically comment on the need for legislation, and one noted that it is a “philosophical” question that depends on the relative bargaining position and strength of the parties involved. Of the three officials who responded that federal legislation is needed, two noted the need to deter franchisor abuses or to provide additional franchisee protections in several areas, while the third official noted the need to level the playing field between franchisees and franchisors. Of the two officials who responded that federal legislation is not needed, one noted that franchise relationships are contractual issues under which franchisees currently have a private right of action (to file a lawsuit directly in state court), while the other official did not provide reasons.
section_title: Further Study of Franchise Relationship Issues Could Provide Insights Into Extent and Nature of Problems
paragraphs: Our work revealed that empirical data on the extent and nature of franchise relationship problems could be gathered through a study of franchisors and franchisees. While there could be barriers or limitations to obtaining such data, as well as cost and time considerations, such a study could provide valuable insights on the need for a federal statute that covers franchise relationships. In addition to gathering empirical data on the extent and nature of franchise relationship problems, a study could be used to obtain data on franchisor and franchisee experiences with existing remedies for resolving disputes, such as judicial remedies or other dispute resolution processes. When designing a study of this nature, one would have to consider that the results may not be generalizable to the universe of current franchisors and franchisees because of the difficulty in identifying and locating them, especially those in states that do not require franchisors to file their disclosure documents with a state agency. According to FTC staff and trade association officials, there is no comprehensive information on the number and location of franchisors and franchisees. Furthermore, in doing such a study, FTC staff suggested that it may be important to consider the views and experiences of former franchisees—a group that, according to FTC staff, may be difficult to locate.
We also explored which federal agency or agencies have the expertise and would be willing to conduct or oversee a future study on franchise relationship issues. FTC staff told us that FTC lacks the expertise and resources to perform this type of research, and suggested that we contact the Department of Commerce and SBA. An official with the Department of Commerce’s International Trade Administration (ITA) told us that, in the 1980s, ITA had prepared an annual report on franchising in the economy. However, the official said that ITA no longer does research on domestic franchise issues and is no longer positioned to conduct this type of research. The official added that a study of domestic franchise relationship issues generally would not be within ITA’s core mission, and further noted that ITA does not have the in-house expertise, structure, or resources to conduct or oversee such a study.
In contrast, SBA’s Acting Chief Counsel for Advocacy said that, if properly funded, SBA’s Office of Economic Research within the Office of Advocacy would be able to contract out and oversee a study of franchise relationship issues. According to SBA, the Office of Advocacy’s mission is to study the role of small business in the American economy and to work for policies and programs that will create an environment to foster small business growth and development. SBA’s Acting Chief Counsel for Advocacy and the Acting Director of the Office of Economic Research said that SBA has the capability and expertise to develop a Request for Proposal, solicit and evaluate proposals, award and oversee a contract, and review and publish results. The officials added that the Office of Advocacy has contracted for other studies on franchising during the 1990s.
section_title: Conclusions
paragraphs: During our review, we found that FTC did not require its staff to document the reasons for closing franchise and business opportunity investigations that resulted in no further legal action. Our review of all 79 files for investigations FTC closed from 1997 through 1999 for which it took no further legal action showed that, while supervisory approval had been obtained for closing each investigation, only 2 of the 79 files documented the reasons why the investigations were closed. FTC’s failure to document the reasons for closing investigations represented an internal control weakness as defined by the Comptroller General’s Standards for Internal Control in the Federal Government. Given the number of hours FTC staff billed, on average, for investigations that FTC later closed and took no further action, closing an investigation is a significant event, and as such, federal internal control standards require that the reasons for such decisions be documented and readily available for examination. Based on our work and subsequent discussions with FTC staff, FTC revised its procedures to require staff to document the reason(s) for closing franchise and business opportunity investigations that result in no further legal action.
Over the past several years, Congress and others have debated the need for a federal statute to regulate franchises and address problems that can arise after the sale of a franchise. Our work revealed no readily available, statistically reliable data on the overall extent and nature of these problems. The absence of such data makes it difficult to determine the nature of any problems and the extent to which they occur, or whether a federal statute is warranted to resolve such problems. Although Congress can consider franchise relationship legislation without this information, a study on the extent and nature of franchise relationship problems—as well as an examination of franchisor and franchisee experiences with existing remedies for resolving disputes, such as judicial remedies or other dispute resolution processes—could provide lawmakers with a better framework or basis for considering whether there is a need for a federal statute that would generally regulate franchise relationships. Such a study could be led by SBA’s Office of Advocacy, FTC, or another federal entity, with work performed by an independent research organization. However, potential data limitations, as well as cost and time considerations, are factors that should be considered when weighing the pros and cons of conducting such a study.
section_title: Matter for Congressional Consideration
paragraphs: If Congress believes that it needs empirical data before considering franchise relationship legislation, it could commission and fund a study that would (1) design and implement an approach for collecting empirical data on the extent and nature of franchise relationship problems and (2) examine franchisor and franchisee experiences with existing remedies for resolving disputes.
section_title: Agency Comments and Our Evaluation
paragraphs: We requested comments on a draft of this report from the FTC Chairman and the SBA Acting Administrator. In a letter dated July 16, 2001, which is reprinted in appendix VIII, the FTC Chairman said that our report correctly recognized the nature, focus, and jurisdiction of FTC's enforcement activities relating to the Franchise Rule. He also noted that based on comments we provided during the course of our review, FTC has revised its procedures to document the reasons for closing franchise and business opportunity investigations that result in no further legal action. The FTC Chairman was silent on FTC's potential involvement in the study mentioned in the Matter for Congressional Consideration.
In a letter dated July 16, 2001, which is reprinted in appendix IX, the SBA Acting Administrator said that SBA has a longstanding record of assisting franchisees through financial assistance, technical assistance, and business counseling. He stated that SBA's Office of Advocacy has conducted studies on franchising activity and noted that, as discussed in our draft, the Office of Advocacy is mentioned as being able to conduct such a study if additional funds were appropriated for this purpose.
However, he also pointed out that the franchise data necessary to support such a study does not presently exist—the data are either dated or limited in scope—and would need to be created before a study could be conducted.
We recognize that there could be barriers or limitations to obtaining data on the extent and nature of franchise relationship problems, as well as cost and time considerations. These are factors that should be considered when weighing the pros and cons of conducting such a study. We also recognize that federal agency involvement in this study will likely require that additional funds be appropriated. However, such a study could provide a better framework for considering whether there is a need for federal franchise relationship legislation, especially since the absence of such data makes it difficult to determine the extent and nature of franchise relationship problems.
In addition to the above comments, FTC provided technical comments, which we incorporated in this report, where appropriate. We also contacted officials with the various trade associations to verify the information they provided and incorporated their comments, where appropriate.
We are providing copies of this report to the Chairman and Ranking Minority Member, Senate Committee on Commerce, Science, and Transportation; Chairman and Ranking Minority Member, Senate Committee on Small Business; Chairman and Ranking Minority Member, House Committee on Energy and Commerce; and the Chairman and Ranking Minority Member, House Committee on Small Business. We are also sending copies of this report to the Chairman of the Federal Trade Commission and the Administrator of the Small Business Administration. We will also make copies available to other interested parties upon request.
Please contact me or John Mortin on (202) 512-8777 if you or your staff have any questions. Other key contributors to this report were Nelsie Alcoser, Christopher Conrad, Eric Erdman, Susan Michal-Smith, and Gregory Wilmoth.
section_title: Appendix I: Objectives, Scope, and Methodology
paragraphs: Our objectives were to describe (1) FTC’s efforts to enforce its Franchise Rule, including FTC’s analysis of complaints and actions taken regarding franchises and business opportunity ventures; (2) FTC’s efforts to communicate and coordinate its franchise and business opportunity enforcement activities with selected state regulatory officials; and (3) the availability of data on the extent and nature of franchise relationship problems. We also obtained information on the views of FTC staff, franchise trade association officials, and selected state regulatory agency officials regarding the need for federal legislation on franchise relationships.
To address these objectives, we performed our work primarily at FTC headquarters in Washington, D.C. and with franchise trade association and regulatory officials in Washington, D.C., Chicago, IL, and Baltimore, MD. We also contacted franchise and business opportunity regulatory officials in the nine states that have both franchise disclosure and business opportunity disclosure laws (California, Illinois, Indiana, Maryland, Michigan, Minnesota, South Dakota, Virginia, and Washington).
We discussed franchise relationship issues with officials from various associations that represent or deal with franchisors and/or franchisees— the American Arbitration Association, the American Association of Franchisees and Dealers (AAFD), the American Bar Association’s Forum on Franchising, the American Franchisee Association (AFA), FRANDATA Corporation (a supplier of information to and about franchises), the International Franchise Association (IFA), the International Society of Franchising, the North American Securities Administrators Association (NASAA), the National Franchise Council (NFC), and the National Franchise Mediation Program. We also discussed franchise relationship issues with state legislative officials and attorneys representing franchisors and franchisees in Iowa since Iowa has been recognized by franchise trade officials as having the most comprehensive franchise relationship law of all the states.
To address the first objective concerning FTC’s efforts to enforce its Franchise Rule, including FTC’s analysis of complaints and the actions it took regarding franchises and business opportunities, we met with staff from FTC’s Division of Marketing Practices in the Bureau of Consumer Protection and its Office of the General Counsel. Specifically, we gathered and analyzed information and documentation on FTC’s regulatory practices, enforcement, and oversight of franchises and business opportunity ventures. We also obtained and reviewed applicable laws, regulations, and FTC documents pertaining to the history of FTC’s efforts to promulgate, revise, and enforce compliance with its Franchise Rule.
Further, we reviewed FTC’s Operating Manual to determine FTC’s policies and procedures for initiating and carrying out Franchise Rule investigations.
As agreed with your staffs, we focused on the business opportunity and franchise complaints FTC received and investigations and court cases FTC initiated from 1993 through the most recent date available and differentiated, where possible, between (1) franchises and business opportunities and (2) pre-sale disclosure and post-sale relationship issues. In regard to complaints, we analyzed the business opportunity and franchise complaints FTC received from January 1993 through June 1999,to determine the number of business opportunity and franchise complaints FTC received, as well as whether the individual franchise complaints involved a pre-sale disclosure or a post-sale relationship issue. Our analyses of the complaint data relied on FTC’s separation of the franchise complaints from the business opportunity complaints. We did not independently verify the accuracy of FTC’s categorization of the complaints or the completeness of the complaint data FTC provided. However, we did verify that the complaint data FTC provided during our review was consistent with data published in a June 2001 FTC report entitled, Franchise and Business Opportunity Program Review 1993-2000: A Review of Complaint Data, Law Enforcement and Consumer Education. According to FTC staff, this report was prepared as part of FTC’s efforts to conduct a separate rulemaking proceeding for business opportunities once it has completed the Franchise Rule review process.
Regarding FTC’s investigation and case activities, we reviewed the criteria FTC uses to determine when to act on complaints it receives, and in general, the reasons why FTC does or does not open an investigation based on complaints. We also determined the number, type, and outcomes of the business opportunity and franchise investigations FTC initiated each year from 1993 through 1999; the criteria FTC uses to decide which investigations to open and which court cases to file; and the reasons why FTC did or did not take action on closed investigations. We also obtained information on the number, type, and outcomes of the business opportunity and franchise cases that FTC filed in court each year during 1993 through 2000. However, we did not independently verify FTC’s process for deciding which cases to investigate and which to pursue in the courts and, therefore, do not know whether FTC took action on the most appropriate and promising cases. Finally, we sought to determine the extent to which FTC documented the reasons for closing the investigations, by examining the 79 investigation files for those business opportunity and franchise investigations closed from 1997 through 1999 for which FTC took no further legal action. Specifically, we used a structured data collection instrument to gather information from each of the 79 investigation files on (1) the date the investigation was opened, (2) the source of the investigation (i.e., sweep, consumer complaint, etc.), (3) the potential problem or violation being investigated, (4) the reason(s) for closing the investigation, and (5) the date the investigation was closed. As part of our review, we reviewed all documentation in the file, including the Matter Initiation Notice, Matter Update Notice, and Matter Profile.
We did not compare the complaint data provided by FTC with the complaint data reported in our 1993 report primarily because, according to FTC staff, they had not analyzed the individual franchise complaints cited in the 1993 report to remove inquiries from actual complaints, and the 1993 report did not differentiate between business opportunity and franchise complaints. Furthermore, we did not compare the data collected from FTC on FTC Franchise Rule investigations with the results of our 1993 report because the 1993 report did not differentiate between franchise and business opportunity investigations. In addition, FTC no longer carries out investigations the way it did in 1993. For example, FTC used to distinguish between initial phase and full phase investigations, but it no longer makes that distinction.
To address the second objective concerning FTC’s efforts to communicate and coordinate its franchise and business opportunity enforcement activities with selected state regulatory officials, we interviewed FTC staff to identify FTC efforts to assist states in enforcing franchise and business opportunity laws. Then, using a structured data collection instrument, we contacted business opportunity and franchise regulatory officials in the nine states that have enacted both franchise disclosure and business opportunity laws. Specifically, we contacted cognizant officials from the following agencies within each of the states:   California. Office of the Attorney General, Consumer Law Section; and the Business, Transportation and Housing Agency, Department of Corporations;   Illinois. Office of the Attorney General, Franchise Bureau; and the Office of the Secretary of State, Securities Department;   Indiana. Office of the Attorney General; and the Office of the Secretary of State, Securities Division;   Maryland. Office of the Attorney General, Securities Division;   Michigan. Office of the Attorney General, Consumer Protection Division;   Minnesota. Department of Commerce, Enforcement Division;   South Dakota. Department of Commerce and Regulation, Securities   Virginia. State Corporation Commission, Division of Securities and Retail   Washington. Department of Financial Institutions, Securities Division.
The views of state regulatory officials from these agencies are not generalizable to other states.
As part of our audit work addressing FTC’s coordination efforts, we also explored the issue of whether FTC should perform reviews of franchise and business opportunity disclosure documents—a function FTC does not currently perform. To address this issue, we contacted business opportunity and franchise regulatory officials from the nine states listed above, as well as from NASAA. Further, we discussed the feasibility of FTC performing such reviews with staff in FTC’s Division of Marketing Practices within the Bureau of Consumer Protection and in its Office of the General Counsel.
To address the third objective concerning the availability of data on the extent and nature of franchise relationship problems, we interviewed staff from FTC’s Division of Marketing Practices within the Bureau of Consumer Protection and its Office of the General Counsel. We also interviewed officials from four franchise trade associations (AAFD, AFA, IFA, and NFC), whose membership, in general, consists of the following.
AAFD primarily represents the rights and interests of franchisees. AAFD has about 6,000 members, including franchisees who own and operate more than 14,000 franchised outlets.
AFA primarily represents the rights and interests of small business franchisees. AFA represents about 14,000 small business owners of more than 30,000 franchised outlets. IFA primarily represents the rights and interests of franchisors and franchisees. IFA represents about 800 franchisor members, 2,000 individual franchisee members, and 30 franchisee associations and councils representing another 30,000 franchised outlets.
NFC primarily represents the rights and interests of large franchisors (i.e., companies with franchise systems of more than 200 units that have been operating for at least 5 years in compliance with applicable franchise laws, rules, and regulations). NFC represents 16 companies that operate over 40 national franchise systems.
Further, we contacted officials from franchise regulatory agencies in the nine selected states, as well as officials from various franchise associations, including the American Arbitration Association, the American Bar Association’s Forum on Franchising, FRANDATA Corporation, the International Society of Franchising, NASAA’s Franchise and Business Opportunity Project Group, and the National Franchise Mediation Program. We also contacted cognizant FTC staff and officials from franchise trade associations and selected states to gather their views on the need for federal franchise legislation. Moreover, we interviewed FTC staff, an official from the Department of Commerce’s International Trade Administration, and officials from the Small Business Administration’s Office of Advocacy to determine if their agency has the expertise and would be willing to conduct or oversee a future study on franchise relationship issues.
Finally, we researched FTC’s role in addressing post-sale relationship issues, including the scope and applicability of section 5 of the FTC Act, and interviewed FTC staff about their role regarding these issues. We also reviewed the legislative histories of federal franchise laws covering the automobile and petroleum industries and reviewed the 17 state franchise relationship laws of general applicability that were identified in the Commerce Clearinghouse Business Franchise Guide. We did not, however, compare the laws or analyze their appropriateness. Further, we reviewed the transcript from a congressional hearing on franchise relationship issues, and we reviewed the Small Business Franchise Act of 1999 (H.R. 3308), as introduced in the 106th Congress, which, if passed, would have established federal jurisdiction over franchise relationship issues. In addition, we interviewed the state senator from Iowa who was involved in passing Iowa’s franchise relationship law and franchise attorneys who lobbied for and against it.
We conducted our work between August 2000 and June 2001 in accordance with generally accepted government auditing standards. We discussed the results of our work with responsible FTC staff and SBA officials and have incorporated their comments, where appropriate.  We also contacted officials at AAFD, AFA, IFA, and NFC to verify information they provided and incorporated their comments, where appropriate.
section_title: Appendix II: States With Business Opportunity, Franchise Disclosure, and/or Franchise Relationship Laws
paragraphs: Shaded states have business opportunity, franchise disclosure, and franchise relationship laws.
These 12 states require registration of disclosure documents and have staff that review documents.
section_title: Appendix III: Federal and State Jurisdiction Over Franchise Relationship Issues
paragraphs: Franchising is a form of business relationship based on a contract. Except for the automobile and petroleum industries, federal laws do not address the franchisor-franchisee relationship. During the 1990s, Congress considered several proposals for federal legislation on franchise relationships, but none became law. FTC traditionally does not regulate or set the terms of private contracts in franchising or in any other economic sector. Absent specific federal franchise statutes or regulation, franchise relationships are generally considered matters of contract law that traditionally have been regulated at the state level.
subsections: section_title: Federal Legislation on Franchise Relationships
paragraphs: “Hearings conducted by Congress contained numerous instances of automobile manufacturers coercing and intimidating their franchised dealers. A primary source of the manufacturers power over their dealers stems from the unilateral nature of the franchise agreements. Automobile dealers have been subjected to economic duress and intimidation and have been unable to obtain redress in the courts. The bill assures the dealer an opportunity to secure a judicial determination in the courts regardless of the contract terms as to whether the automobile manufacturer has failed to act in good faith in performing or complying with any of the provisions of his franchise or in terminating, canceling or not renewing his franchise.” “In recent years the friction between franchisors and franchisees in marketing of motor fuels has become so great that it had threatened adverse impacts upon the Nation’s motor fuel distribution and marketing system. Numerous states have initiated various legislative actions to address these petroleum product franchising problems. These actions have unfortunately resulted in an uneven patch work of rules governing franchise relationships which differ from State to State. Needed is a single, uniform set of rules governing the grounds for termination and non-renewal of motor fuel marketing franchises and the notice which franchisors must provide franchisees prior to termination of a franchise or non- renewal of a franchise relationship.”
Since 1992, several separate proposals for additional franchise relationship legislation have been introduced in Congress, none of which became law.For example, the Small Business Franchise Act of 1999 (H.R. 3308), proposed, among other things, a comprehensive scheme for regulating the franchise relationship and included provisions on contract terminations, and transfers; encroachment; the purchase of goods or services from designated sources of supply; and franchisees’ rights to associate with other franchisees. The bill also provided franchisees with the right to file a lawsuit against franchisors for violations of the act.
section_title: FTC’s Jurisdiction Related to Franchise Relationship Issues
paragraphs: As previously mentioned, FTC’s Franchise Rule only addresses how a franchise is sold to a prospective purchaser. It generally does not regulate the nature of the agreement a prospective franchise purchaser may sign or changes in the relationship after the initial contract has been signed. FTC staff told us that FTC generally lacks the authority to intervene in private franchise contracts and related relationship issues.
FTC generally does not have specific statutory authority to intervene in or regulate private contractual matters, including franchise contracts. According to FTC, the only relevant authority it has that could possibly relate to franchise relationships is section 5 of the FTC Act, which declares unlawful unfair or deceptive acts or practices in or affecting commerce. Section 5 also provides that for FTC to declare an unfair act or practice unlawful (known as FTC’s “unfairness” jurisdiction), three specific criteria must be met: (1) the act or practice causes or is likely to cause substantial injury to consumers, (2) the injury is not outweighed by countervailing benefits to consumers or to competition, and (3) the act or practice is not reasonably avoidable by consumers. According to FTC, given these criteria, its unfairness jurisdiction generally does not give FTC authority to reach the substantive provisions of franchise contracts or otherwise intervene in franchise relationship issues. FTC staff provided further information on FTC’s unfairness jurisdiction criteria as discussed below.
Substantial injury. According to FTC staff, in order for FTC to exercise its unfairness jurisdiction over the terms and conditions of franchise contracts, there must be evidence of substantial injury. Complaints alleging oppressive contract terms and conditions generally assert that they cause or threaten to cause significant monetary injury to the complainant. FTC staff, added, however, that they seldom see more than a few atypical complaints of this nature about any particular franchise system. Thus, according to FTC staff, in many cases, the “substantial” injury element of the unfairness criteria cannot be met.
Countervailing benefits. According to FTC staff, a more difficult issue is countervailing benefits. Franchise systems, like all businesses, are influenced by market forces. Consumer tastes change, and competition may arise unexpectedly. Accordingly, franchisors may desire to create contracts that maximize their ability to respond quickly to market forces. For that reason, a franchisor, for example, may wish to reserve the right to offer franchises on a nonexclusive basis or to reserve the right to sell goods and services through alternative channels of distribution. This enables the franchisor to move quickly to meet the competition if a new territory opens or distribution method arises. Other terms and conditions are designed to ensure system uniformity, which consumers often expect from a franchise system. Therefore, in many instances, a franchisor’s choice of contract terms and conditions are based upon some economic rationale that is designed to benefit consumers and/or the system’s existing franchisees. According to FTC staff, the benefits flowing from these contractual terms may, in some cases, outweigh the allegations of “oppression” by complainant franchisees.
Unavoidability. According to FTC staff, when considering the substantive terms and conditions of franchise contracts, unavoidability is the most difficult standard to satisfy. Franchises are discretionary purchases. That is, no aspiring entrepreneur is forced to purchase a franchise in order to be in business. Moreover, franchising is only one method of entering into a business. Franchising also covers a wide variety of economic sectors, and for the most part, there is competition in each sector. Therefore, the market offers many choices for anyone wishing to operate a business. According to FTC staff, under these circumstances, existing franchisees would be hard-pressed to establish that contractual provisions they voluntarily read, agreed to, and signed were somehow unavoidable. The FTC staff added that proving this is an even more daunting task, because prospective franchisees are required to receive a disclosure document at least 10 business days before they sign the franchise agreement or pay any fee. Presumably, every prospective franchisee has the opportunity to (1) review the disclosure document before signing the contract; (2) seek legal, accounting, or marketing counsel; and (3) speak to both former and current system franchisees. In short, according to FTC staff, it is not FTC’s role to second-guess a prospective franchisee’s wisdom in signing a particular franchise agreement, as long as the prospective franchisee is forewarned about the legal consequences of his or her actions.
According to FTC staff, isolated instances of miscellaneous relationship issues cannot justify a more widespread investigation of relationship issues, let alone substantive rulemaking that addresses franchise contracts. The staff added that before FTC could consider developing a rule that addresses the substantive terms of private franchise contracts, it would need not only evidence of substantial injury, but also sufficient information that would enable FTC to weigh the alleged injury against any countervailing benefits to the public at large or to competition. In addition, FTC staff noted that FTC would need evidence showing that franchisees cannot reasonably avoid the alleged injury. The staff further stated that while franchisees and their advocates suggest that economic harm to individual franchisees may result from some franchisor practices, they have not shown to date that such injury is substantial and not outweighed by countervailing benefits. Further, FTC staff told us that in at least some instances, prospective franchisees could avoid injury by comparison shopping for a franchise system that offers more favorable terms and conditions and by considering alternatives to franchising as a means of business ownership. Absent evidence on widespread franchise relationship abuses, FTC believes the prudent approach is to continue to investigate instances of such abuses, where they occur, under FTC’s current unfairness authority.
According to FTC staff, application of FTC’s unfairness jurisdiction in a franchise matter is most likely to occur in a situation in which a franchisor attempts to unilaterally modify a contract or breach a contract with franchisees. They noted that in most instances, such conduct is unavoidable. Nonetheless, for FTC to find unfairness, there still must be substantial injury that is not outweighed by countervailing benefits. To date, FTC has conducted only two franchise investigations that were based solely on FTC’s unfairness jurisdiction, both involving an allegation of a franchisor’s breach of contract. Both investigations were ultimately closed because FTC determined there was insufficient evidence to satisfy the section 5 unfairness criteria.
section_title: State Jurisdiction
paragraphs: As previously mentioned, franchise relationships are generally considered matters of contract law that traditionally have been governed at the state level. We identified 17 states that have enacted general franchise relationship laws that specifically regulate certain aspects of the relationship after the initial contract has been signed. While these laws vary in their scope, all of them address the termination of a franchise agreement, and all but one (Virginia) address contract renewal. Other areas covered to varying degrees include the transfer of a franchise, encroachment, the purchase of goods or services from designated sources of supply, franchisees’ right to associate with other franchisees, and forum selection. Regardless of whether or not a state has a law that specifically covers the franchise relationship, franchisees always have the right to file a civil lawsuit against a franchisor for any contractual disputes. Many states have a “little FTC Act” (modeled after the FTC Act) or some type of general consumer protection or fraud statute that franchisees can use to address contractual disputes. These statutes are referred to in different states, for example, as consumer protection acts, consumer sales acts, deceptive trade practices acts, and consumer fraud acts. The states’ franchise relationship laws and other consumer protection or fraud statutes generally allow franchisees to file lawsuits in state court against franchisors for violations of these state laws.
subsections: section_title: Iowa’s Franchise Relationship Law
paragraphs: To gain a better understanding of franchise relationship issues at the state level, we reviewed Iowa’s franchise relationship law and interviewed Iowa officials involved in enacting the law. Iowa’s law is recognized by franchise trade officials as being the most comprehensive of all the states. Iowa’s franchise relationship law includes provisions that prohibit franchisors from terminating a franchise without good cause and at least 30 days prior written notice; refusing to renew a franchise unless the franchisor has provided 6 months written notice of nonrenewal and either good cause exists or certain circumstances exist, such as the franchisor completely withdraws from the market served by the franchisee; rejecting a proposed transfer of a franchise unless the proposed transferee fails to meet the franchisor’s reasonable current qualifications for new franchisees and such rejection is not arbitrary or capricious; and requiring that franchisees purchase goods or supplies exclusively from the franchisor or designated sources when goods and supplies of comparable quality are available from other sources.
According to officials we met with in Iowa, the most contentious part of Iowa’s franchise relationship law relates to encroachment. In general, the law provides franchisees a cause of action to recover monetary damages if a franchisor (1) develops, or grants a franchisee the right to develop, a new franchise outlet in unreasonable proximity to the existing franchisee’s outlet and (2) the new outlet has an adverse effect on the gross sales of the existing franchisee’s outlet.
An Iowa state senator who played a key role in enacting Iowa’s franchise relationship law told us he was unaware of any data on the extent of franchise relationship problems in Iowa. Rather, he noted that Iowa’s law was initially passed following an Iowa legislature study of franchise regulation, which included testimony and other statements made by proponents and opponents of franchise legislation. The senator added that the primary reason why Iowa got involved in regulating franchise relationship issues was because of a provision in franchise agreements requiring franchisees operating in Iowa to settle disputes and file lawsuits outside of Iowa. Under Iowa’s law, a provision in a franchise agreement requiring franchisees who are located in Iowa to go to other states to settle disputes and file lawsuits is unenforceable.
section_title: Appendix IV: Information on FTC’s Investigation Process and Its Criteria for Opening Investigations and Pursuing Cases
subsections: section_title: FTC’s Investigation Process
paragraphs: The investigative process under FTC’s Franchise Rule involves four major phases: (1) receiving complaints and inquiries about franchisor actions, (2) performing preliminary screens of complaints, (3) conducting investigations, and (4) taking legal actions against franchisors or closing the investigations without taking any legal actions against the franchisors. FTC may begin investigations based on information from external sources, such as consumer complaints, or from internal actions, such as FTC- initiated inquiries. Investigations may result in such actions as FTC filing, through the Department of Justice (DOJ), a consent decree or a complaint in court that may lead to an eventual judicial action against a franchisor or closing the investigation without taking any further action.
section_title: FTC’s Criteria for Opening Investigations
paragraphs: FTC typically considers a number of factors to determine whether it will open an investigation. According to FTC staff, many investigations stem from business opportunity sweeps, reviews of newspaper advertisements, Internet research, or other internal FTC case generation activities. On the basis of these factors, as well as application of its criteria for screening complaints, most complaints FTC receives are not investigated. According to FTC staff, the factors FTC consider are as follows:   The type of problem alleged. In reviewing a business opportunity or franchise complaint, FTC typically determines first whether the complaint alleges violation of a law enforced by FTC. Many complaints do not constitute violations of any laws enforced by FTC. For example, (1) the franchisor has breached its franchise agreement, (2) the franchisee is dissatisfied with the quality of goods offered for sale, or (3) the franchisee is dissatisfied with the investment and wants to seek a refund. Generally, these problems do not constitute federal law violations, and enforcement by FTC is not warranted.
The level of consumer injury and the number of consumers affected.
Because FTC’s resources are limited, it seeks to focus on those complaints that will “accomplish the greatest good for the greatest number of consumers.” Accordingly, as a matter of policy, FTC generally does not pursue individual consumer complaints or intervene in disputes between individual franchisees and franchisors. Rather, FTC focuses on those companies that exhibit a pattern or practice of violations nationwide.
The likelihood of preventing future unlawful conduct. FTC may also consider the likelihood that any enforcement action will prevent future unlawful conduct. For example, where would-be defendants are out-of- business, enforcement of the law would be futile.
The likelihood of securing redress or other relief. FTC typically considers whether a law enforcement action will result in securing redress or other relief. In this regard, FTC considers the viability of law enforcement action, the financial status of the business opportunity seller or franchisor, and any potential injury to existing franchisees.
Additional law enforcement considerations. FTC may consider several additional factors, such as whether (1) the problem can be addressed at the state level, (2) individuals can remedy the problem on their own under existing state laws, and (3) there are serious law violations that can result in substantial consumer injury.
section_title: FTC’s Criteria for Deciding Which Cases to Pursue
paragraphs: FTC typically considers a number of factors to determine which cases it will pursue through the courts. Some of these criteria are the same factors FTC uses in deciding to open an investigation. For example, among the factors FTC first determines are whether (1) there is an allegation of a violation of law enforced by FTC, (2) the alleged violation is within the applicable statute of limitations, and (3) there is a pattern or practice of such problems. If these factors can be established, FTC can then apply more specific case selection criteria, which include the following:   The viability of law enforcement action. FTC considers such factors as whether (1) the alleged violations are close to the statute of limitations; (2) witnesses can be located, and if so, how cooperative they will be; and (3) evidence is available and sufficient to demonstrate that a law violation occurred.
The viability of a meaningful remedy. FTC considers such factors as (1) whether the company has any assets that could be used to compensate those harmed or pay civil penalties and (2) what the deterrent effect on the company would be.
Alternatives to federal intervention. FTC considers such factors as whether (1) the franchisee(s) can sue under state law and (2) the matter is appropriate for referral to state authorities or to the NFC’s Alternative Rule Enforcement Program.
section_title: Appendix V: Information on Business Opportunity and Franchise Court Cases Filed by FTC During 1993-2000
paragraphs: Consumer  education (1,400,000 suspended) 1,040,000 (suspended) (suspended)
Disgorgement (1,225,000)
1,900,000 (suspended) 536,000 (510,000 suspended)
5,000,000 (suspended)
Ban, Bond 146,750 (settlement) 3,253,000 (default) 4,000,000 (suspended)
Legend Y = Yes N = No P = Pending Company out of business.
Misrepresentations about potential earnings and references Misrepresentations about potential earnings, level of necessary effort Misrepresentations about potential earnings, availability of referrals-clients; omissions about unauthorized practice of law, limited passage rate on qualifying tests Misrepresentations about potential earnings, support services Misrepresentations about potential earnings, demand for products Misrepresentations about potential earnings; affiliation with U.S. government; refund policy; nature of program Misrepresentations about potential earnings and exclusive territories Misrepresentations about independence and reliability of reports provided to prospective franchisees Misrepresentations about potential earnings; violations of Cooling Off Rule Misrepresentations about potential earnings; availability of work; refund policy Misrepresentations about false earnings, success, and testimonials Failure to disclose truthful information about existing franchisees; failure to provide earnings claims documents; making inconsistent statements; misrepresentations about references, potential earnings, prior success, advertising expenses, necessary experience, omissions about use of services and licensing requirements Rule compliance; failure to provide an earnings claims document; misrepresentations about potential earnings; that purchasers would receive a “turn-key” business with initial and ongoing support Rule compliance; failure to provide earnings claims document and to comply with Rule’s earnings claims requirements; misrepresentations about product reliability and benefits (insurance discounts)
Description of alleged violations Rule compliance; failure to furnish an earnings claims document; misrepresentations about potential earnings; maintenance requirements; and references Rule compliance; failure to provide earnings claims document; Misrepresentations about potential earnings, locators’ success, discount prices, and exclusive territories Violations of previous court order; unsubstantiated earnings claims; failure to disclose turnover rate information. Criminal contempt for violating court order prohibition Rule violations and section 5 During 1998-2000, eight Franchise Rule matters were referred to NFC’s Alternative Rule Enforcement Program.
Action Games Technologies, Inc.; Allstates Leasing, Inc.; American Manufacturing Industries, Inc.; Burger Quik, Inc.; Coin Management, Inc.; Corporate Travel Services, Inc.; DBJ I, Inc.; DLW Distributors; Entertainment Enterprises, Inc.; GBC Enterprises, Inc.; E-Z Vend; Kick Start; Multi Vend; Research America; Snack Vending USA; Sun & Fun Vacation Club; Vend-A-Nutt; Honor America, Inc.; Indoor Amusement Games, Inc.; Jameson & Adams, Inc.; Magnum Vending Corp.; North American Pharmaceutical, Inc.; TV Ventures; Northwest Marketing, Inc.; Cascade Vending and/or Quick Vend; Novelty Plush, Inc.; Debbie’s Amusements; Prizes Unlimited; Olympic Entertainment, Inc.; Olympic Games International; Omni Investors Group, Inc.; Omni Marketing Group, Inc.; Outreach America, Inc.; Juice De Lite; Raks-4-Kids; Pizza King, Inc.; Family Entertainment; Pizza Royale, Inc.; Project America, Inc.; R&J Vending, Inc.; S&M Manufacturing Corporation; S&M Industries, Inc.; Treat Vendor, Inc.; U-Vend, Inc.; Boca Amusements; United Capital, Inc.
section_title: Appendix VI: FTC’s Efforts to Communicate and Coordinate Business Opportunity and Franchise Enforcement Activities
paragraphs: FTC communicates information and coordinates enforcement activities with state business opportunity and franchise regulatory officials through various means, including annual law enforcement summits, joint FTC-state enforcement actions, monthly telephone conference calls, and the Consumer Sentinel complaint database. FTC staff commented that by sharing information and resources, joint efforts effectively target issues that have direct impact on consumers. To gather information on the effectiveness of FTC’s efforts to communicate information and coordinate enforcement activities with state regulatory officials from calendar year 1998 through 2000, we contacted the eight business opportunity and nine franchise regulatory officials in the nine states that have both business opportunity and franchise disclosure laws to obtain their views on the effectiveness of FTC’s efforts to communicate and coordinate enforcement activities in their states, and we received responses from all of them. The survey results showed that state business opportunity regulatory officials tended to view FTC’s communication and coordination efforts as being more effective than did the state franchise regulatory officials.
subsections: section_title: FTC’s Communication and Coordination Efforts
paragraphs: FTC communicates information and coordinates enforcement activities with state business opportunity and franchise regulatory officials through various means. The sections that follow provide information on the means of communication FTC has used in recent years.
subsections: section_title: Annual Law Enforcement Summits
paragraphs: Since 1995, FTC and NASAA have jointly sponsored annual franchise and business opportunity law enforcement summits. According to FTC staff, the summits provide a vehicle for FTC and state business opportunity and franchise regulatory officials to communicate and coordinate law enforcement priorities for the coming year. Summit participants have included representatives from state agencies responsible for business opportunity and franchise issues, including Offices of State Securities Commissioners, Attorneys General, and other law enforcement agencies. These summits cover such issues as improving FTC-state working relationships, trends in the business opportunity and franchising industries, and planning joint FTC-state enforcement actions.
section_title: Joint FTC-State Law Enforcement Actions
paragraphs: FTC periodically conducts joint investigations and sweeps with state and federal law enforcement officials. From 1995 through 2000, FTC conducted five joint sweeps that included participants from the Department of Justice, as well as selected state agencies responsible for business opportunity and franchise enforcement issues. These five sweeps resulted in 45 FTC cases filed, 44 DOJ cases filed, and 163 state enforcement actions. All five sweeps involved business opportunities. According to FTC staff, the types of problems found with franchises— such as the lack of proper disclosure—do not generally lend themselves to sweeps. Table 7 provides further information on the five FTC-state coordinated sweeps conducted from 1995 through 2000.
section_title: Monthly Telephone Conference Calls
paragraphs: Since 1995, FTC has held monthly telephone conference calls with various state business opportunity and franchise regulatory officials to exchange information and discuss ongoing and prospective enforcement actions.
FTC staff said that 25 to 30 state agencies usually participate in these conference calls. According to FTC staff, the conference calls focus on improper patterns or practices that the participants have uncovered in performing their enforcement functions. The FTC staff added that since most of the complaints and problems that are brought to the attention of the participants involve business opportunities, the conference calls generally do not involve discussions of franchise enforcement issues.
section_title: On-line Access to FTC Complaint and Enforcement Data
paragraphs: Consumer Sentinel is an on-line central repository for consumer complaints relating to consumer and Internet fraud and identity theft, maintained by FTC’s Division of Planning and Information. According to FTC staff, Consumer Sentinel is also a vehicle for sharing information with state law enforcement agencies concerning business opportunity and franchise complaints, investigations, and court cases. More than 250 federal, state, local, and international law enforcement agencies have direct online access to Consumer Sentinel data; however, FTC cannot easily determine the extent to which state agencies actually use this resource.
FTC staff commented that Consumer Sentinel capabilities enhance their ability to promote communication and joint enforcement actions with agencies. For example, Consumer Sentinel users can be alerted if other users have information on a company or type of scheme by submitting an on-line “alert” form. Consumer Sentinel also allows users to receive periodic updates, based on their specific search criteria, and also obtain contact information on any Consumer Sentinel law enforcement member.
section_title: Franchise and Business Opportunity Project Group
paragraphs: In addition to its own sponsored events, FTC participates in NASAA’s Franchise and Business Opportunity Project Group throughout the year. The project group focuses on improving franchise disclosure requirements and improving communication among states and FTC concerning franchise and business opportunity enforcement actions. The project group consists of FTC’s Franchise Rule Coordinator and state regulatory officials who serve on a rotating basis. The project group provides an electronic mail service for NASAA members to exchange information on complaints and investigation matters. The chair of the project group stated that by working together with FTC, member states have the opportunity to participate in more (and more creative) actions than the states would normally have the resources to undertake. The chair added that FTC’s involvement in the project group has been an important tool for discussing franchise issues since FTC’s monthly telephone calls primarily focus on business opportunity issues.
section_title: State Regulatory Officials’ Views on the Effectiveness of FTC’s Efforts
paragraphs: Our survey of business opportunity and franchise regulatory officials in those states that have both franchise and business opportunity disclosure laws showed that state business opportunity regulatory officials tended to view FTC’s communication and coordination efforts as being more effective than did the state franchise regulatory officials.
subsections: section_title: State Business Opportunity Officials’ Views
paragraphs: State business opportunity officials generally believed that FTC’s communication and coordination efforts were effective. The state officials found the joint FTC-state enforcement actions (e.g., sweeps and investigations) and informal communication (e.g., electronic mail, telephone calls, and faxes) to be the most effective. Table 8 provides further information on the eight state business opportunity officials’ views of the effectiveness of FTC’s various communication and coordination efforts from 1998 through 2000.
section_title: State Franchise Officials’ Views
paragraphs: State franchise regulatory officials generally believed that FTC’s communication and coordination efforts were less effective than their business opportunity counterparts. The difference in opinion may be due, at least in part, to the fact that many of the state franchise officials had not participated in many of the events or used FTC’s database. The state officials found the annual law enforcement summits to be the most effective communication and coordination activity used by FTC. Table 9 provides further information on the nine state franchise officials’ views of the effectiveness of FTC’s communication and coordination efforts from 1998 through 2000.
section_title: Appendix VII: Views of Officials From Franchise Trade Associations on the Need for Federal Franchise Legislation
paragraphs: The franchise trade associations we contacted provided divergent views on the need for federal legislation on franchise relationships. Proponents of federal legislation maintain, among other things, that legislation is needed to address the franchisees’ relative lack of bargaining power in the franchise relationship and contend that current federal and state pre-sale disclosure laws and state franchise relationship laws are ineffective in addressing franchise relationship issues. Opponents, however, maintain that franchise relationships are matters of contract law that should be addressed at the state level and contend that pre-sale disclosure is the best way to protect prospective franchisees. The following sections provide more specific information on the views of the American Franchise Association (AFA)—a leading proponent of federal franchise relationship legislation—and the International Franchise Association (IFA)—a leading opponent of such legislation.
subsections: section_title: AFA Views on Why Federal Franchise Legislation Is Needed
paragraphs: According to AFA officials, the gross disparity in financial strength and legal power between franchisors and franchisees has led to increasingly onerous contracts and problems in franchise relationships. The officials explained that it is their view that franchise contracts are increasingly heavy-handed and oppressive to the degree that they would not be seen as commercially reasonable in any other context. The officials believe that these contracts are, in fact, creating a barrier to small business entrepreneurs entering retail businesses.
AFA officials told us that the biggest problem with franchise contracts is that franchisors reserve to themselves absolute decision-making power over a wide variety of matters during the entire term of the contract. The officials explained that a prospective franchisee may do his or her due diligence, investigate the system, talk to franchisees, and be comfortable in signing the current franchise agreement. The officials noted, however, that most franchise agreements allow the franchisor to materially and unilaterally make changes to the franchise relationship, which can significantly alter the economic conditions for franchisees. They stated that these wholesale changes are made during the term of the franchise agreement through the prevalent use of operations manuals that franchisors reserve the right to amend at any time. The officials added that even more extensive changes are made when the agreement is up for renewal or when the franchise business is being sold.
According to AFA officials, common examples of contract provisions that give rise to such changes are the franchisor’s reserving the right to increase advertising or royalty fees or impose assessments;   ability to change the operating policy manual, which can encompass fundamental financial and capital requirements and with which the franchise agreement obligates the franchisee to comply;   ability to place additional locations in close proximity to an existing franchisee (encroachment);   ability to distribute products and services through alternative modes of distribution (e.g., direct-shipping of products through catalogues, the Internet, and alternate retailers) and/or another brand name; reserving the right to be the sole supplier of goods and services used or sold from the franchisee’s business, often charging above-market prices to their captive franchisees; and   option to purchase the business when the franchise agreement has expired or is terminated with the provision that the sale price will not be fair market value, but the depreciated value of assets or other such formulas that wholly deny the franchisee the ability to enjoy the fruits or his/her labor.
AFA officials told us that, while these types of unilateral actions may increase a franchisor’s overall revenues, they can significantly impact a franchisee’s profitability and the value of the business. The officials added that some of the unilateral changes to franchise relationships involve issues that no franchisee could have anticipated upon the initial signing of the contract. In other words, they said that a franchisee may be bound by changes to the relationship that, had they known, they never would have signed the agreement in the first place. AFA officials also told us that some franchise agreements do not allow for contract renewal at all, and if they do, provide that it will be “according to the then current and materially different terms and conditions.” They added that there is nothing in these provisions that say these terms and conditions will be “commercially reasonable” or any other provision for basic fairness. Further, the officials noted that the “patchwork quilt” of federal and state pre-sale disclosure laws and state franchise relationship laws does not effectively address problems in the franchise relationship. According to AFA officials, since FTC staff maintain that FTC generally lacks the authority to intervene in private franchise contracts and related relationship issues, AFA members feel they have no alternative but to seek a legislative solution to their problems.
AFA believes that federal franchise relationship legislation is needed to address what they consider to be the franchisors’ pervasive misuse of power and to alleviate the inconsistent treatment of franchisees within the states. As such, AFA was a primary proponent of the Small Business Franchise Act of 1999 (H.R. 3308), as introduced in the 106th Congress, which (1) proposed minimum standards of conduct in franchise business relationships and (2) addressed other aspects of the franchise relationship, including contract renewals, terminations, and transfers; the location of new franchises in relation to existing franchises; the purchase of goods or services from sources other than the franchisor; and franchisees’ rights to associate with other franchisees. The bill also provided franchisees with the right to file private civil lawsuits for violations of the act. AFA officials maintain that even if most or many franchisors do not abuse their position and power, effective federal standards are still needed to discourage franchise abuses.
section_title: IFA Views on Why Federal Franchise Legislation Is Not Needed
paragraphs: According to IFA officials, franchising works because entrepreneurs benefit from the flexibility to structure franchise relationships in the manner that works best for their product, service, or industry. The officials noted that franchise agreements must reserve to the franchisor effective rights to impose discipline on the network in order to (1) ensure a uniform look and quality for the product or service offered by the franchise, (2) maintain system standards for the benefit and value of both the franchisor and the great majority of its franchisees who voluntarily comply with such standards, and (3) protect the consumer from unsafe or otherwise substandard outlets.
IFA officials also told us that franchisor-imposed changes to the franchise relationship are in the nature of fine-tuning—such as adding a new menu item, initiating a new safety procedure, upgrading software, and the like— and do not affect the terms and conditions of the franchise agreement. In short, IFA officials said that while franchisors reserve decision-making power over a wide variety of matters during the course of the franchise relationship, that control is what creates value in the form of a uniform brand, market penetration, and customer loyalty—reasons why franchisees invest in the first place. The officials added that the franchisor’s control over network operations is addressed in the disclosure document that is provided to prospective franchisees before they enter into the franchise relationship.
IFA officials told us that current pre-sale disclosure requirements strike the right balance between legitimate consumer protection and overregulation. The officials noted that pre-sale disclosure laws are the most effective means by which to ensure productive and successful franchise relationships. In particular, they believe that disclosures of (1) current and past litigation involving the franchise system and (2) the names and addresses of both current franchisees, as well as those franchisees who have left the system within the past fiscal year, should provide any franchise investor with the resources necessary to ascertain the prevalence of relationship issues in a particular franchise system.
According to IFA officials, three primary concerns have guided members of the association in their decision to oppose federal and state franchise relationship legislation.
Many duties and obligations contained in franchise relationship legislative proposals are undefined or ambiguous, which would create confusion and uncertainty in franchise relationships and touch off an unprecedented increase in litigation. This would result in increased operating costs for franchise companies, the majority of which are small businesses that are not in a position to absorb these additional costs.
Franchising is a source of economic opportunity and empowerment for women, minorities, and future generations of small-business owners. Franchise relationship legislation would discourage franchise growth and, as a result, have a disproportionate impact on these groups. It is virtually impossible to craft a “one size fits all” solution to the wide variety of franchise business practices involving companies operating in about 75 different industries. There is no common “relationship” legislation that can practically and predictably apply to these many different industries, operating in many different geographical markets, and at many different levels of system maturity and market penetration.
Regarding the latter, IFA officials explained that because franchising is not an industry—but rather a method of distributing goods and services that is utilized by about 75 different industries—”one size fits all” legislation such as the Small Business Franchise Act of 1999 (H.R. 3308) and similar franchise relationship proposals are impractical and unworkable. The officials noted that such legislation contemplates that all franchised concepts and all franchise relationships can be regulated with a uniform law. The officials added that this view of franchising is flawed because it fails to recognize the fundamental difference between business format franchising—a concept that is employed by many heterogeneous businesses operating in a wide variety of dissimilar industries—and other forms of product distribution that are utilized by a very few homogeneous businesses operating in a single industry (such as automobile dealers or petroleum marketers). For these reasons, among others, IFA officials believe that it is inappropriate to make comparisons between proposals to regulate business format franchising and laws that govern manufacturing and distribution relationships such as the Automobile Dealers Day in Court Act or the Petroleum Marketing Practices Act. The officials added that there are virtually no barriers to entry to creating a franchised business, and with very few exceptions, business format franchises do not manufacture products for redistribution by their franchisees. As a result, the franchise relationship is very different from manufacturer-dealer or distributor relationships.
IFA officials told us that federal legislative proposals, such as the Small Business Franchise Act of 1999, cede too much power to the government and the courts to alter the intent of the parties that have entered into a contract. The officials added that allowing interference in the contract process would severely impair the interpretation of those agreements. The officials also told us that the “minimum standards of fair conduct” contained in legislative proposals would materially alter provisions of existing state law and reverse numerous decisions establishing common law rights and obligations. IFA officials believe that to the extent there are differences between parties in franchising, those differences should be resolved through expanded forms of self-regulation, such as the IFA Ombudsman program, the National Franchise Mediation Program, the IFA’s Franchise Basics and Franchise Sales Compliance educational programs, and the IFA Code of Ethics and enforcement mechanism.
section_title: Appendix VIII: Comments From the Federal Trade Commission
section_title: Appendix IX: Comments From the Small Business Administration