Query: FEAT Easy Returns
Context: FEAT has a 60-day Easy Returns window for our eligible store items**. If you are not satisfied with your order, we offer refunds on eligible items within 60 days from when your purchase was made. We will authorize a return for any eligible item that is in new condition, unwashed and with its original tags intact. Your order must be delivered prior to initiating a return for refund.
You have the option to select between two refund options. You can select a store credit for the value paid for your item with an added $10 credit to cover shipping on a future order OR a refund to your original payment method with a flat restocking fee of $10 per order pulled from the cost of the refunded amount. Exchanges will always be completed free of charge. Limit 1 exchange for each item per order.
To initiate a return or exchange please contact info@featclothing.com. You can also contact our team in real time with the live chat option available on our website, call or text us at 1-310-620-1236.
To initiate a return for a refund, you must reach out to a Customer Support Representative via our live chat, email, text or phone line contact methods. Any orders returned on their own by the purchaser without contacting a Customer Support Representative are not eligible for a return for a refund and the customer will be issued a store credit for the cost of their returned item(s). Send us over a request with your order number and we’d be happy to help you with your return!
Refunds are typically issued within 5-10 days from the date of your return shipment. Please reach out to our Customer Support Team to receive a prepaid shipping label for your return. To ensure your refund is issued after shipping the item, please notify our support team at info@featclothing.com immediately after your return package has been placed in the mail. In your email include the order #, reason for returning and confirmation of shipment including the return tracking #.
*We cannot reimburse self-returned shipping and handling charges.
**Please note that items marked as EXCHANGE ONLY/ FINAL SALE, collaboration items (i.e. Krisitn Cavallari x Feat) or items purchased with a 25% discount or higher are not eligible for a cash refund. Free Exchanges can still be completed for these items. Please reach out to our support team at info@featclothing.com for more information.