Query: Where will I be picked up from resort?
Context: For your return transfer, when you provide us with an accurate resort address, our typical procedure is to pick you up directly from your place of stay. However, certain resorts are designed to be car-free, meaning your collection point may be the main reception or the initial drop-off location. On rare occasions, direct access to your accommodation might be hindered—be it adverse weather rendering a route unsafe or accommodations located in pedestrian-only zones. In such cases, we will ensure collection from the closest and safest accessible point. You’d then be responsible for reaching this point from your accommodation. It’s always a good idea to familiarize yourself with your accommodation and resort layout beforehand to be prepared for any such scenarios. Should there be any uncertainties or if you simply want peace of mind, don’t hesitate to connect with us using the contact number on your booking confirmation. We’re always here to provide clarity and guidance.