Query: What is your return policy on jewellery?
Context: Due to hygiene reasons, jewellery cannot be returned or exchanged. Many of the jewellery manufacturers I use offer lifetime warranties, so in the case of defect or damage a piece will be exchanged per each individual manufacturer’s replacement policy. In order to redeem the guarantee, the defective piece must be brought to the studio so that it may be returned to the manufacturer per company (not studio) policies. Without the piece being brought to the studio, the guarantee cannot be honoured.
Jewellery pre-orders and special orders are non-refundable after the order is placed with the manufacturer. Once placed, that piece belongs to the client who paid for it and will not be sold on for any reason. There are no refunds given for to changing one’s mind or no longer wanting a piece.