Query: Why do we need a credit card to book your appointment?
Context: Rest assured, our system is completely secure and encrypted. There are two why we need a credit card to book your appointment: 1. With COVID-19 and other such situations, we care about your health and the environment. Therefore, we are a cashless and paper-conscious salon. We only accept credit cards for payment. When you arrive to our salon, your card will already be on file with us. You don't even have to take it out. We'll just charge the card on file, unless you opt to use different card. 2. When guests cancel their appointments within 24 hours of their appointment, or skip out on showing up to their appointment altogether, our talented Gurus miss the opportunity to serve other guests at the time that was alloted. This causes them to miss out on payment, tips and bonuses they would have otherwise received. We ask guests to simply reschule if they need to or cancel prior to 24 hours of their appointment. This allows our Hosts time to fill that appointment slot. We have a strict 24 hour cancellation policy. When guests cancel prior to 24 hours of their appointment or fail to show up at all, we charge the card for the full amount of the service they would have otherwise received. It is very easy to cancel ahead of time and avoid any fees. Simply call us prior to 24 hours of your appointment to avoid any late fees or charges.