Query: What is your policy if my order arrives damaged?
Context: As all of our products are currently shipped using courier services that require your Signature upon receipt of goods in good condition, we request your cooperation to inspect that the goods have arrived without damage.If the product carton looks damaged, please refuse delivery of the shipment or else note on the bill of lading all visible damage.  Please take photos. The freight driver is required to wait for you to unpack and inspect your shipment before you sign for delivery. Please contact us immediately so that we can make arrangements for your unit to be picked up and a replacement unit sent out.