Position: Strong Middle/Senior Support Engineer *late hours (16 00-01 00)
Company: GlobalLogic
Category: Support
Experience: 3y
English level: intermediate

Description:
Symbotic is looking for people who thrive in a fast paced, solutions oriented and creative environments. The Software Support Engineer is a focal point within the Symbotic software organization for customer support activities related to the MatrixSelect software system. Specifically, in this role, the individual(s) will provide remote and field support to Symbotic customers and operations teams for the installation and configuration of the system.

The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation environments of our customers. The team will also develop and maintain support driven applications for use in those same environments.

Required:
3+ years of production support experience
SQL and SQL Server
Linux exposure
Working knowledge of Windows User and Account management

Highly desired:
Rabbit MQ or Kubernetes/Ansible experience

Responsibilities:
Provide escalation support for short-term problem resolution activities.
Perform direct coding and validation activities for support tools.
Create documentation of system-level functionality from a support perspective.
Install highly configurable hardware interfacing software.
Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
Works under pressure in restoring high-priority systems to operations.
Days require on call after hours.

GlobalLogic stands with Ukraine
Команда GlobalLogic об'єднує 26 000 спеціалістів на чотирьох континентах та 14 країнах світу. Україна залишається одним з найбільших центрів розробки GlobalLogic, який ми активно підтримуємо та розвиваємо. Кожна з відкритих позицій на нашому сайті - це можливість долучитися до глобальної команди та побудувати успішну міжнародну кар'єру. Де б ви не знаходилися зараз. Ось чому опис всіх позицій на сайті GlobalLogic наведено англійською - основною мовою ІТ та мовою міжнародного спілкування у нашій компанії.  Долучайтеся до команди GlobalLogic, щоб створювати важливе разом!

What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic
GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.