Position: Escalation Engineer (VoIP engineer, NOC T2) 2022/04
Company: Argument
Category: Other
Experience: 2y
English level: upper

Requirements:

- Experience with VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenges.

- 2+ years experience working in a global technical or support role within telecommunications, data network, or application server environment.

- Demonstrated understanding of network topologies, Linux server-client environments, and telecommunication environments with a focus on SIP.

- Understanding of packet analysis and packet capture utilities.

- Ability to work in a fast-paced environment with dynamic priority evolution.

- Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.

- Professional was written and verbal communication skills.

- Amenable to work on a shifting schedule.

Responsibilities:

- Perform level 2 service and change requests; ensure proper change tracking.

- Troubleshoot network and platform issues from a server-side perspective.

- Primarily responsible for monitoring all business and infrastructure events by responding to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.

- Primary point of contact of third-party service providers who will be contacted for interconnections, issues, outages, and troubleshooting.

- Oversee different support channels within the shift to ensure all issues/requests/incidents are addressed properly.

- Oversee general or global issues and ensure awareness among all relevant team members.

- Collaborate in training and mentoring junior team members.

Benefits:

- Great career growth opportunity to develop within the Company.

- Learning culture- We invest greatly in learning and developing professional and personal skills.

- Working in truly international team on truly international and multi-regional projects.

Головний офіс знаходиться в Ізраїлі плюс офіс на Філіппінах. Мова комунікації всередині компанії – англійська.
Команда: 3 беки + 2 фронти та СТО в Ізраїлі, в Україні 3 фронти.

Соц. пакет:
- 20 відпусток, 15 сиклівів.

- Мед. страховка з першого дня + 1:1 із психологом.

- Корпоративний аккаунт на Udemy.

- уроки англ. та івриту.

- Різного роду заходи.