Position: Support Engineer
Company: Ciklum
Category: Support
Experience: no_exp
English level: upper

Привіт :)
Я Роксолана, сорсер в Ciklum.

Пропоную вам проект, який передбачає збір інформації, що є корисною для власників масштабних господарств, а саме: допомагає в  дослідженні територій, які потребують зволоження, удобрення. Суть роботи  - маркати на фото пошкоджені дерева (сухе листя, тощо). 

Зараз працюємо ремоут, але після карантину потрібно буде працювати в офісі у Львові.
Розглядаємо кандидатів без попереднього досвіду роботи та з рівнем англійської Strong intermediate+😊

Можливо вам було б цікаво дізнатися більше, чи розглядаєте зараз нові пропозиції?

Our Support Center’s goal is to provide customers with a top-class assistance. We are looking for service-oriented specialist with good command of English language and communication. As a part of Ciklum, you will be providing service on behalf of one of our clients. 
Our client helps farmers optimize their daily activities. It varies from agronomic and business decisions, to the management of farming operations and provides farmers with the most advanced data and intelligence network. You will play an important role in the day–to-day back office functions: provide visual inspection services, scanning through images and mark up issues with them. 

REQUIREMENTS: 
● Intermediate – Upper intermediate English 
● Able to demonstrate the ability to undertake the responsibilities 
● "Good eye" & attention to details, dedication, assignment focused 
● A passion for service Improvement 
● Service Management or Support in a large-scale and diverse environment of incident 
management, escalation procedures and related disciplines 
● Good written and verbal communication skills 
● Full time employment 
● Excellent self-management skills 
● Able to manage sensitive and sometimes confidential information 
● Self-motivation and able to take responsibility 
● Able to manage and prioritize tasks and time efficiently 
● Able to demonstrate initiative and a proactive approach to daily tasks 
● Basic technical background (Basic IT education, courses will be a plus) 
● Experience with Jira, Confluence will be a plus 
● Location: Ciklum Office 

EDUCATION AND/OR EXPERIENCE:
● Service Desk management experience is a plus 
● Knowledge of the concepts of Data Tagging 
● Excellent capabilities in Microsoft Office 

RESPONSIBILITIES: 
● Perform visual inspection of the images coming from fields. Analyze huge amount of content in 
order to find any defects in environment they have been created 
● Be responsible for the quality of service and performance 
● Provide regular and accurate reporting on daily tasks 
 
WILL BE A PLUS: 
● Military history/experience from intelligence units 
● Readiness to start immediately