Position: Customer Support Analyst - Support and QA
Company: Don't Panic Recruitment
Category: Support
Experience: no_exp
English level: upper

Основне: спілкуватись з клієнтами, консультувати їх і підтримувати технічну документацію. 
Віддалено. Важливо мати хорошу англійську і бажання освоювати ПЗ клієнта. Ну і бажано робити всі задачі не залежно від ситуації зі світлом/інетом.

Hello! We, Don't Panic Recruiting Agency, are looking for a **Customer Support Analyst  - Support & QA** to join the team of our client, consulting company, **CanSolveIt**.

Remote, full-time.

**CanSolveIt **is a consulting company that provides services on change management and business process optimization. We work with leaders in the construction and energy industry internationally, primarily in the North American market.

As a **Customer Support Analyst - Support & QA**, you will maintain existing and develop new solution items for our clients, support any change to the client’s supported products, participate in quality assurance and implementation projects and development of product documentation.

We expect to find a person who has got a client-oriented attitude, analytical thinking, learns quickly, as well as can manage his/her time and tasks without gaps in the working process.

**What we offer:**
Remote work.
Flexible schedule (40 hours per week).
Opportunities to grow professionally and personally (workshops, work sessions, external education).
Paid leave (24 calendar days + 11 public holidays).
Small and outstanding team.
Exciting challenges, possibility to be a part of business practices of the American market.

**Responsibilities:**
Perform monthly checkups of the items we support to ensure there are no issues. 
Maintain the solutions we support. Update them each time we need to add, remove, or modify them.
Create new solution items, for example, workspaces, reports, and sheets, write technical documentation.
Work on templates and standards for future replication of our solutions.
Interact with multiple stakeholders, who are part of the Project.
The core — communication with clients and assisting in the data update and solution development process for them.
Collaborate with team members to verify and reconcile data.
Collaborate with the team on writing and maintaining systems integrations.
Work on research and development projects.
Contribute to the profit of our company and clients' projects.

**Requirements:**
Analytical skills and attention to detail.
Excellent written and verbal business communication skills in Ukrainian and English (Intermediate+).  
Readiness for repetitive tasks.
Advanced PC skills (especially Excel and Excel formulas) are a must.
Knowledge of SQL.
Experience in consulting would be an advantage, though we are ready to consider candidates who would like to work in consulting.

Nice-to-Have Skills:
Economic or mathematical education
Basic training in manual or automation QA
Inspiration to develop in Architecture and Business Analysis in the future.

**Recruiting Process:**
Screening interview with the Recruiter
Interview with the CEO and Technical interview
Interview with Team