Position: Customer Support Specialist
Company: MagneticOne
Category: Support
Experience: no_exp
English level: upper

Professional requirements
-proficiency in the English language at the upper intermediate level

-ability to make decisions independently and take responsibility for them

-ability to learn and share their knowledge to

-work with objections and negotiate

-high level of sociability, ability to dialogue and listen to the client

-focus on explaining complex things in simple words so that after the answers, the client does not have even more questions

-focus on the result

-understanding the needs and problems of clients

-ability to generate ideas and find non-standard decisions

-ability to study quickly

What you’ll do
-business correspondence with customers

-providing advice on the company's products

-providing the necessary guidance to customers independently or with the involvement of technical specialists

-receiving chats and calls according to a particular change - processing requests for "purchase," questions about price/payment, functionality, and additional features.

-Identification of needs in incoming treatment.

-Bringing the benefits and values that the customer receives from buying a product or service.

-Work with customer objections and doubts.

Negotiating with potential customers.

-creation of letter templates, recommendations for answers under challenging situations,

-search for practical solutions, development of guidance, and consultations on the most effective use of the company's services and/or involvement of partners in implementing commitments.

-work with customer bases in CRM

-preparation of reports, data analysis

Nice to have
-Structured thinking

-Experience in negotiations



What we offer
-Competitive salary based on your results;

-Full-time position, flexible hours;

-Cozy office in Ternopil or working remotely;

-We are ready to invest in your education & self-development.


Can’t wait to see your CV and find out if we fit each other :)
Про компанію MagneticOne
Компанія MagneticOne заснована в 2001 році у місті Тернополі. Продукти, що ми створюємо, дають змогу збільшити прибуток інтернет-магазина, а також оптимізувати інші процеси електронної комерції. Ми цінуємо час та потреби наших клієнтів!
Наша команда складається з талановитих програмістів, QA, менеджерів технічної підтримки та інтернет-маркетологів. Ми за короткий проміжок часу зуміли зайняти свою нішу на ринку продуктів для електронної комерції та продовжуємо активно розвиватися.

Сайт компанії:
https://magneticone.com.ua/