Position: technical Support clients
Company: ESCA
Category: Support
Experience: 1y
English level: upper

#Kyiv #Cпеціаліст з технічної підтримки кліентів $600-900 
company Information technology, SaaS, Big Data, Text analytics
•	Understand the product and write user guides, maintain current ones.
•	Track the progress of bug-fixes and improvements including following up on problem resolution to clients
•	Resolve or further triage product or service problems by clarifying and analyzing clients' complaints
•	Provide investigation on standard and non-standard client's inquiries
•	Analyze clients' business needs and provide them with necessary solutions
•	Listens and responds to clients' needs and concerns
•	Technical knowledge or interest with the ability and to resolve technical challenges
•	Skills in maintaining documentation for dynamically evolving SaaS solutions
•	Good Technical English
•	Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools)
•	Basic knowledge of HTML/CSS
Бажано:
•	Basic knowledge of QA
•	Experience in working with API (via Swagger/Postman)
•	Skills in maintaining documentation for dynamically evolving SaaS solutions
•	Technical background
•	Focus on quality
•	Attentiveness to details
•	Multi-tasking
•	Ability and willing to learn
Від 1 року
Англійська B2+