Position: Support Manager VIP (iGaming exp)
Company: Magnetics
Category: Support
Experience required: 1y
English level: upper
Published: 2023-07-01T00:00:00+03:00

**Requirements**
●1.5+ years of experience in support, VIP support, or account management in iGaming
●Experience in chatting, correspondence
●Experience in customer retention
●Experience with CRM Zendesk\livechat
●Experience in customer retention;
●Ability to show empathy for the client and customer focus;
●Attention to detail, responsibility, punctuality, and ability to find an individual approach;
●Ability to solve problems and troubleshoot in a timely manner.
●English level - Upper-Intermediate


**Responsibilities:**.
✪Exclusively support and assistance to the sales staff
✪Work with objections
✪Work with inbound requests (chat/email - only with VIP clients)
✪Communicating with VIP clients in English via email and messengers;
✪Developing and maintaining long-term relationships with clients;
✪Maintaining and ensuring a high level of customer service;

**Additional information

Working hours - 24\7 (in shifts) 
The first day (from 07:00 to 15:00) 
The second day (from 15:00 to 23:00) 
Third day (from 23:00 to 07:00) 
Two days off**


**What we offer:**
🧲 Currently, almost the whole team is working remotely, however, some of the workers have already returned to our open space office in Kyiv. Therefore choose the most suitable format personally for you;
🧲 We cover 50% of the cost of individual courses, trainings and language programmes;
🧲 We cover 100% of the cost of team courses. Once a year, different teams/departments receive paid courses from the company as a present;
🧲 Free consultations with our lawyers and an additional 50% discount on any type of legal services;
🧲 Health insurance for team members who have passed the probationary period;
🧲 Salary depends on interview results;
🧲 Flexible schedule;
🧲 Regular salary review;
🧲 Team Buildings in Ukraine and abroad.