Position: Customer Success Engineer
Company: RocketMe
Category: Support
Experience required: 1y
English level: upper
Published: 2020-07-01T00:00:00+03:00

**ABOUT US:**
We are a B2B startup working on SaaS Product and accompanying tooling for API documentation. Our highly successful open source project is OpenAPI (formerly known as Swagger)-generated API reference documentation software with over 9,000 stars on GitHub. 
We are one of the leaders in the API world. 
Our products are used by many Fortune 500 companies such as Visa, Starbucks, Shopify, T-Mobile, Docker.
 
**ABOUT YOU:**
- 1+ year of experience in Support/Sales/Customer care services
- English Upper-Intermediate written and verbal
- Unlimited interest to the Product you work with and technologies it`s operating
- Experience in programming or tech education courses/University
- Positive mindset and client-oriented person
 
**WILL BE A PLUS:**
- Experience with JavaScript/React
- Experience with API development, OpenApi/Swagger
- Experience in software testing
 
**RESPONSIBILITY:**
- Profound knowledge of the Product
- Provide the client with the information about the Product, support them on the full cycle of using it
- Collect the feedback from the clients, provide technical team with the feedback
 
**Here is an example of what we would expect:**
- Within 1 month, you became a power “user” of our products and a great team-member;
- Within 3 months, you implemented support processes including support software vendor selection and begin measuring data such as time until resolution and NPS or CSAT;
-Within 5 months, you communicate learnings and unresolved issues with development, QA, technical writing, and sales in a streamlined way.
 
**WE OFFER:**
- A smart and friendly team to help you rise to the challenges
- Flexible office hours and the possibility to work remotely
- Top salary
- Participate in the decision-making process about technologies and our core product
- Rapid self-development and learning.