Position: Technical support engineer (Telecom)
Company: Telesens
Category: Support
Experience required: 2y
Published: 2021-03-01T00:00:00+02:00

Skills and qualification: 
- Experience with Linux and SQL;
- Deep knowledge of LINUX and Windows operating systems;
- Basic knowledge of LINUX shell scripting languages (like tcsh, ksh);
- Basic knowledge of tcp, scp, telnet, ftp, http(s) protocols;
- Basic knowledge of SQL & SQL scripts;

Job responsibilities: 
- Managing and processing customer orders, ensure that all relevant requests are managed according to defined rules and SLA;
- Researching technical issues;
- Reviewing product/solution change requests;
- Support and testing activities for number of platforms and services in collaboration with team;
- Undertake different coordination tasks within the team;
- Filing reports regarding product problems.

Would be a plus:
- Problem solving skills - identifying and resolving problems in a timely manner;
- Minimum 1 year of experience in telecom domain or 2 years for other domains.

We offer:
- Paid vacation (28 calendar days);
- Paid sick leave and 3 days of sick leave per year without doctor’s approval/ letter;
- English language courses (50% is paid by the company);
- Sports activities (partly paid by the company);
- Seminars, advanced training, internal training for employees are paid by the company;
- Free car parking and locked bike parking;
- Corporate parties, weekend parties, kayaking trips, general celebrations within the company.