Position: Tech & Customer Support L1/L2 (Security SaaS)
Company: SupportYourApp
Category: Support
Experience required: 3y
English level: fluent
Published: 2021-04-01T00:00:00+03:00

Imagine a team where everyone lives and breathes networking, security, and meaningful customer service experience.
Imagine that you are the one who helps companies like AT&T, PayPal, AstraZeneca, Adidas, Unilever, HBO and many more to:
- manage network and security devices (like Juniper, Check Point, Fortinet, Cisco, etc.)
- monitor and manage cloud and Software-Defined Network platforms (like AWS, Azure, VMware, etc.)

If you take pride in your tech support experience, strive to develop in networking and security, and want to work with leaders in tech, let's talk.

**What you need in this role:**
- 3+ years of experience in a similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Check Point, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Excellent communication skills in English (written and spoken)
- Independent, resourceful, problem-solver, result oriented

**Will be a plus:**
- Linux script languages (PERL, shell)

**What you'll do:**
- get a training and become an expert of the best products in network security niche
- provide tech support for 1,800 customers in 80 countries
- guide customers and engineers in product installation, operations and troubleshooting
- support customers via email, phone and through webcasts
- escalate cases to the needed department
- and many more :)

**What you get:**
- competitive compensation in USD
- state-of-the-art office in Kyiv (with exclusive pieces of art from Ukrainian and world artists. Check us on DOU to see for yourself)
- fixed schedule, US business hours (Saturday and Sunday off)
- taxi covered for your way back home
- paid intensive training and trial period
- SupportYourApp Medical Policy