Position: Сlient Data Analyst
Company: Ciklum
Category: Data Science
Experience required: 2y
English level: upper
Published: 2020-07-01T00:00:00+03:00

On behalf of BIScience, Ciklum is looking for a **Сlient Data Analyst** to join **Kyiv team** on **full-time** basis.

You’ll have the opportunity to play a key role in our flag product, working with enterprise professionals and influencing their experience on daily basis. You’ll be the go-to person for all AdClarity data aspects for our clients. If you love data, this could be the place for you.

**Responsibilities:**
- Day-to-day supporting clients’ technical and data needs through customization, advice, training etc.
- Supporting client onboarding and client upsells (datasets, new geos, login)
- Support data related pre-sale activities such as data samples, POCs, training
- Client data monitoring & SLA management – pro-actively monitor clients’ data through dashboards and alert systems
- Troubleshooting from root cause analysis to resolution, opening bugs, following dev, configuration etc.
- Advocate / represent clients to Product. Share customer insights and feedback internally to the constant evolution of the products
     **To do this you will:**
- Be an expert in all the different client interfaces
- Have a deep understanding of the internal data flow and system
- Understand clients needs and use of the data
- Define, design and monitor client dashboards and client level reports
- Support clients directly and through account managers
- Work with multiple internal teams from account management, development, QA, data, product etc.
- Work with Database (SQL), BI dashboard and internal tools

**Requirements:**
- A/BSc degree in areas of industrial engineering
- Experience with data products as a data analyst / technical customer success / technical post sale / technical pre-sale
- At least a couple of years of experience working with B2B customers, both technical and business entities
 -Experience in writing semi-complex SQL queries
 -Excellent outbound communication
- Proven experience with B2B English speaking clients
- Team player – because we are a team
- Doesn’t wait to be told what to do. Follows up and sees things through
- Problem solver. Can do approach. Pro-active and gets things done
- Excellent communication skills (English), both written and verbal
- Experience in creating and maintaining customer support processes – strong advantage
- Independent and pro-active

**Desirable:**
- Knowledge of advertising or marketing industry
- Worked at a medium to small company
- Know different of customer support tools and have experience is creating such processes
- Have a commercial mind and contribute to customer growth

**What's in it for you:**
- Variety of knowledge sharing and training opportunities
- Various technical seminars
- Unique working environment where you communicate and work directly with client
- Competitive salary
- Career and professional growth
- State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions