Position: Product Support Engineer
Company: GlobalLogic
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-05-01T00:00:00+03:00

**Job Description**
**Fluent in English is a must**
Experience working as customer support engineer or deployment engineer
Basic Knowledge of MS SQL
Networking fundamentals knowledge (TCP/IP, HTTP/HTTPS, SSL/TLS protocols, LAN, WAN, VLAN).  (Cisco CCNA certification **is a plus**)
Experience with virtualization software VSphere (VMWare) **is a plus**
Experience working with NetSuite/Salesforce/Jira or other support cases software **is a plus**
**Willing to be on call 24/7 available roughly a week per 6 weeks**

**Job Responsibilities**
Company is seeking to hire an experienced services team engineer to join our Deployment and Support team.
If you want to take part in resolving complex integration issues, deploy and configure the company’s Physical Security and Incident Management software worldwide, help and train our customers from the world’s leading enterprises to secure their business and build and get most of our products, this is the job you’ve been looking for!

Travels abroad 
Deploy software on-site or remotely
Own / handle and lead the resolution process for the cases raised by our customers
Ability to perform log level analysis
Handle the communication between R&D and Customer
Constant monitoring on the case status
Communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved
Ensure customers are satisfied Prior closing the case
Prepare RCA & submit to customer for critical cases (if required)
Department/Project Description
Company helps safeguarding your world. With a portfolio of Physical Security and Enterprise Incident Management solutions, we work as trusted partners to hundreds of customers around the globe ensuring security, safety and business operations continuity.

Company solutions includes video management, video and data analytics, and PSIM/ Situation Management solutions that are deployed in financial institutions, transportation agencies, airports, seaports, utility companies, city centers, and to secure many of the world’s highest-profile public events.