Position: Support Engineer
Company: AgileVision
Category: Support
Experience required: 1y
English level: upper
Published: 2022-01-01T00:00:00+02:00

**You'll be working with**
- Strong team of professionals
- Modern tools
- Clear and simple processes

**Responsibilities**
- Knowing ins and out of the SaaS product you'll be supporting
- Monitoring production status based on automated metrics and alarms created by the DevOps team
- Timely responding to customer support requests
- Properly prioritizing support requests
- Escalating critical incidents to the on-call team
- Communicating statuses of active incidents, keeping
- Providing second tier support for found and raised issues

**Requirements**
- English (B2/upper intermediate)
- Troubleshooting/problem-solving skills
- Ability to analyze logs to identify potential problems
- Understanding of basic Linux/Unix commands
- At least one year of experience on a similar role

**Working schedule:**
Monday-Friday 18:00 — 02:00 GMT+2

**Benefits**
- Proper compensation
- Coverage of paid certifications
- Teambuilding events
- Microbonuses system
- Fully remote
- 20 days vacation
- 24 days sick-leave

**About the interview process**  (a.k.a. a bonus for those who can read so much text):
1. Brief introductory call
2. Deep technical interview, the interview consists of two rounds, one hour each

**Topics we usually cover:**
- Data structures and algorithms basics. You won't be sorting anything, at least at this stage
- Network protocols basics (application, and transport levels)
- Data encryption basics (encryption, approaches, digital signatures, popular algorithms)
- Java (language basics, concurrency, streams, features from recent releases)
- English (you will have to answer some of the questions in English, so we understand you can communicate with English-speaking colleagues if needed)
- Databases (SQL basics)
- Working in a team (version control, peer reviews)
- Your past experience