Position: Customer Support for Online Platform (Mon to Fri 9am to 5.30pm UK time)
Company: Brightgrove
Category: Support
Experience required: 3y
English level: fluent
Published: 2023-01-01T00:00:00+02:00

Mon to Fri 9am to 5:30pm UK time. Experience of Customer Support 3+ years. Our customer’s mission is to develop applications that look great and work perfectly. This comes from their philosophy of integrating the two disciplines of design and development, ensuring that each understands the needs.

**ABOUT THE CLIENT**
-Our customer’s mission is to develop applications that look great and work perfectly. This comes from their philosophy of integrating the two great disciplines of design and development, ensuring that each understands the needs of the other.
-This balance of form and function ensures engaging applications that deliver digital experiences reliably and effortlessly.

**PROJECT DETAILS**
Our new cloud application for funeral management can be accessed securely from any internet-enabled device. It’s built using the same best-in-class technologies that underpin many of the online applications used by millions of people on a daily basis.

**YOUR TEAM**
You will work closely with a technical expert (Ruby Fullstack Developer), Product Owner and report to the Head of Customer Success.

**WHAT’S IN FOR YOU**
-20 days per year for your recreation and health
-Long term and stable projects
-Strong experts you can collaborate with and learn from
-Smooth and respectful interviews

**RESPONSIBILITIES**
Customer support:
-Respond promptly to issues raised via tickets, telephone & email
-Resolve simple user error issues
-Escalate problems requiring changes to an application
-Proactively communicate with users until escalated issues are resolved
-Ensure users are satisfied with resolutions to issues
-Log feature requests
-Identify recurring issues that could be resolved by a change to the application or user training
New tenant setup:
-Preparation of initial data on people, places & products for import in M/S Excel
-Customising templates using HTML, CSS & Liquid
-Ensure tenant is aware of what is required from them and by when
-Proactively communicate with new tenants regarding progress and outstanding requirements

**SKILLS**
-Experience on Customer Support positions (3+ years)
-Excellent written and spoken English
-Experience with MS Office applications
-Ability to learn new software platforms (ticketing system)
-Basic knowledge and understanding of HTML & CSS