Position: IT Service Manager for Ciklum
Company: Ciklum
Category: Other
Experience required: 3y
English level: upper
Published: 2023-04-01T00:00:00+03:00

As a Service Manager, become a part of a cross-functional development team working for our Client- the largest sportswear manufacturer in Europe, and the second largest in the world that designs and manufactures shoes, clothing and accessories.

**This role will focus on:**
- Assessment of how ITSM reporting can be improved and streamlined in a landscape with both ServiceNow and Jira Service - Desk being used for ITSM
- Drive a backlog of opportunities for improvement across IT Service Management 
- The IT Service Manager will be responsible for delivering and managing the service delivery improvement plan, and managing risks and issues

**Responsibilities:**
- Rollout and the overall management of end-to-end ITIL Service Management best practice policies, processes, and procedures to enhance the control and maturity of IT Service Delivery
- Lead Service Reviews with business stakeholders and key suppliers
- Create & manage the service delivery service improvement plan, managing priorities, risks, and issues to deliver the target operating model within the agreed timeline working with the Head of Service Delivery
- Ensure Service Management processes are fit for purpose, ensuring efficient and effective driven approach and continue service improvement in IT service delivery
- Responsible for ITIL Service Management toolset and development of KPIs

**Requirements:**
- A strong background of ITIL Service Management capability 
- An In-depth understanding of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management
- Background from ITIL Service Management
- ServiceNow & Jira Service Desk
- Excellent communication skills – collaborative approach.
- Excellent negotiation and relationship management skills. Ability to establish strong working relationships with business and other stakeholders
- Excellent understanding of project & service management delivery methodology, frameworks, and best practice
- Passionate about continuous service improvement and delivering results

**What's in it for you?**
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: choose how you want to work – a 100% remote or on-site in our offices. Own your schedule – you are the one to decide when to start your working day. 
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events