Position: Customer Support Representative (English)
Company: Helpware
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-06-01T00:00:00+03:00

**Skills and Qualifications:**

 - English level Upper-Intermediate + (both speaking and written)
 - Experience in the Client support area will be a plus
 - Basic technical background (strong experience in using apps) 
 - Proactive approach, empathetic individuals, problem-solving skills 
 - Customer orientation and ability to adapt/respond to different types of characters
 - Ability to multi-task, prioritize, and manage time effectively

**Responsibilities:**

 - Providing Customer Support for the website users
 - Provide accurate, valid, and complete information by using the right methods/tools
 - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
 - Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 - Responding promptly to customer inquiries.
 - Communicating with customers through various channels (chat/emails)
 - Acknowledging and resolving customer complaints.
 - Knowing the client's product inside and out so that you can answer questions.
 - Processing orders, forms, applications, and requests.
 - Keeping records of customer interactions, transactions, comments, and complaints.
 - Communicating and coordinating with colleagues as necessary.

**We Offer:**

 - Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
 - Competitive compensation linked to UAH/USD rate;
 - Medical and Life insurance after the trial period;
 - English classes with a native speaker;
 - Schedule 90:00 AM - 06:00 PM Kyiv Time
 - Corporate training and parties.