Position: VINNYTSYA - IT Help Desk Engineer / System Administration / SysAdmin / Tech Support
Company: Playtika
Category: Sysadmin
Experience required: 2y
Published: 2021-11-01T00:00:00+02:00

**Responsibilities:**
Provide solid support to customers with a high degree of customer satisfaction and technical expertise
Manage a queue of incoming inquiries, determine prioritization, and address appropriately
Respond to assigned customer questions, problems, and concerns and adheres to SLA
Own follow-up tickets to closure
Maintain and update internal knowledge base and self-service articles
Provide PC services including imaging, deployment, repair, upgrade, and asset management
Provide end-user software services for Windows, iOS, Mac, Android
Provide dispatch service to remote users or sites (service end-user at their location)
Provide on-site support for network, server, hardware upgrades, or projects at the site
Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets, etc.)

**Requirements:**
experience in a Help Desk environment required
Previous working experience in providing helpdesk or customer support over the phone, IM, email, and/or remote session
Service orientation personality with pleasant and good customer service skills
Good self-learning ability and ability to prioritize planned and unplanned tasks
Familiar with one of the next methodology: ITIL Foundation, Microsoft Certified Professional, MCSA Windows 10 HDI Desktop Support Technician, or CompTIA A+ Certification
Strong knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools, Linux server, VMWare, or other Virtual platforms
Knowledge and understanding of system management services (i.e MS SMS)
Strong working and supporting experience in PC, Mac, Linux, smartphones, tablets, printers
Experience with networking and storages
Client focus: Identifies and satisfies the needs of clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients

**We offer all our employees:**
+ Quarterly and Yearly bonuses
+ Remote 50/50
+ Flexible working hours
+ Training programs, certifications, conferences including international events
+ Gym
+ Medical insurance "Elite" (dental + A-class clinics)
+ WOW benefits - money for your self-development
+ Paid vacation and sick leaves
+ Corporate English classes
+ Referrals generous compensation
+ Corporate celebrations, team buildings, and fun activities
+ Catering twice a day (3 menus for your choice covered by the company), refreshments
+ Technical library with option to order books
+ Mentoring and code-review to support your career development
+ Comfortable office
+ Work for one of the top social gaming companies in the world
+ Cute and funny corporate events - some of them definitely unforgettable.

Please open your contacts and share CV to proceed.

Kind regards, 
Oleksandr Rybets
0987371799
Talent Acquisition Specialist
Playtika