Position: Lead of the Voice Support (Call center)
Company: WhiteBit
Category: Support
Experience required: 2y
English level: upper
Published: 2023-04-01T00:00:00+03:00

WhiteBIT is an international fintech company with close to 1,000 professionals. As a cryptocurrency exchange, WhiteBIT aims to offer an intuitive user interface with a set of analytical tools for more than 3,5 million users. We work with cryptocurrency projects from around the world with one main goal – the mass introduction of blockchain technology.

We are looking for — Lead of the Voice Support!

Requirements:
Ukrainian Advanced 
Russian Advanced
English Advanced
2 years experience in a similar position
Active Listening
Oral Communication
Confidence Delivering Training Sessions
Interpersonal Skills
Customer Service
Provide Product Knowledge
Guidance
Support to Internal Teams


Would be a plus:
Able to Work Independently
Time Management
Prioritization
Quickly Learn New Technologies
Team Player
Virtual Working Capabilities
Willingness to Explore New Technologies
Communications Systems
Love for Technology

Responsibilities:
Analysis and recruitment of the outsourcing team
Training specialists
Setting up processes 
Reporting
Achieving goals
Compliance with regulations and requirements concerning the work of the Voice Customer support

We offer:
Our own product
Real career growth
Loyal and progressive management
Legal and accounting support
Paid vacation and sick days
Exciting corporate life
Office type of cooperation (Spain)
Schedule: 09:00 - 17:00 Mon-Fri. 
Corporate psychologist

Our СRYPTOteam is waiting for YOU!