Position: IT Help Desk Lead
Company: PMLAB
Category: Support
Experience required: 1y
English level: intermediate
Published: 2020-01-01T00:00:00+02:00

**Responsibilities:**
— Provide management and direction of IT help desk team in hyper-growth environment
— Create positive and challenging atmosphere in the team
— Track and control of solving issues
— Prioritization and estimation of issues
— Continuous improvement of customer’s support level
— Automatisation of recurrent manual operation
— Build processes to deliver highest quality and long term result
— Become a point of expertise of all services which we support
— Collaborate with linked departments

**Required skills:**
— Minimum 1-2 years of experience as Support Team Lead(preferable in IT company)
— Experience of managing team which support 1000+ users
— Strong technical knowledges in next domains: Windows AD services, client Windows OS, MacOS, network, basic security practices and experience with implementing and administration corporate IT tools
— Basic ITIL and Agile methodology
— Be able to work under pressure, multitasking
— Experience with VIP customers support
— Experience with remote customers support
— Great leadership, organizational and time-management skills
— Proper written and oral skills (Ukrainian, Russian, English)

**Being a member of PMLAB team means:**
— Challenging tasks with great opportunity to level up your skills
— Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups)
— Competitive salary and сonstant encouragement for your efforts and contribution;
— 20 working days of paid vacation
— 100% paid sick leaves
— Free English classes
— Medical insurance/ sports compensation
— Relocation bonus
— Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops etc.
— Corporate library
— Lunches delivery to the office
— Unlimited good mood and support!