Position: Middle Email Deliverability Specialist
Company: SMTP
Category: Data Analyst
Experience required: 3y
English level: fluent
Published: 2023-09-01T00:00:00+03:00

We’re looking for an experienced and knowledgeable Email Deliverability Specialist to join our team. In this role, you will be responsible for monitoring, analyzing, and optimizing email deliverability to maximize the effectiveness of our clients' email campaigns. You will work closely with our clients, internal and external parties to implement strategies that enhance email deliverability and maintain a positive sender reputation of our clients and our platform. 

This position requires expertise in email deliverability best practices, strong analytical skills and the ability to effectively communicate with a wide array of stakeholders.

Candidates should be ready to work a schedule tailored around US business hours.

**You have:**
- 2+ years of recent experience in a customer-facing role in an email relay/marketing service or similar role;
- Strong understanding of email deliverability concepts, industry standards, and best practices;
- Strong research, analytical and problem-solving skills;
- Excellent communication skills, with the ability to effectively convey complex concepts to technical and non-technical stakeholders both verbally and in writing;

**Your qualifications:**
- Experience with ticketing systems and CRMs;
- Experience in sending or overseeing bulk/mass email campaigns (understand list building, email campaign metrics, segmenting, targeting, warmup, sunsetting etc.);
- Strong foundation in email-related technology (understand basics of IPs, DNS, MTAs, principles of email metrics);
- Strong foundation in email relay technology (can read smtp log, email headers, understand FBLs, understand email queues);
- Experience in email deliverability (understand best practices, email authentication, reputation, throttles, spam traps, filters etc.);
- Experience in using email deliverability tools (use reputation portals, monitoring tools, email analytics systems, seed testing; communicate with ISPs and blocklists);
- Strong foundation in email compliance (understand permission, basics of CAN-SPAM, CASL, CCPA, GDPR);

**Bonus qualifications:**
- Familiarity with HTML and email design best practices;
- Experience in Bash/Python scripting for daily routine automation;
- Experience in working with JSON HTTP APIs;
- Experience in building comprehensive spreadsheets (excel, google sheets - sorting, filtering, more complex formulas);
- Experience in writing documentation and/or instructions;
- Any relevant certifications are a plus;

**Your responsibilities:**
- Be the escalation point for all email delivery and deliverability requests;
- Collaborate with clients, internal teams, mailbox providers, blacklist operators and other relevant parties to investigate, diagnose and remediate email deliverability issues of our clients;
- Develop and implement email deliverability strategies to optimize inbox placement and reduce spam complaints for our clients;
- Collaborate with internal teams on potential new clients, provide support and expertise during pre-sales and sales journey;
- Develop and implement onboarding strategies for new clients;
- Proactively audit the platform reputation and deliverability, enforce compliance and best practices;
- Stay up-to-date on email deliverability as a subject matter expert;
- Build and maintain relationships with email service providers and blacklist operators.

**We offer:**
- Ongoing professional development
- Flexible work & vacation schedule, including working remotely if needed
- Free English lessons
- Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents
- A transparent assessment and reward policy with a yearly review
- A flat company hierarchy and employee empowerment
- Team building events