Position: Customer support representative
Company: BSG
Category: Support
Experience required: 1y
English level: upper
Published: 2021-01-01T00:00:00+02:00

About us:
- Product IT-company;
- Global messaging provider, working with 190+ countries and 1100+ cell operators;
- Offices in Asia, Europe, CIS countries, USA;
- Friendly team working and growing to create innovative product.

Work conditions:
- Office/Remote
- Working shifts: day/night shift

What we can offer for you:
- Office near historical center of Kyiv (5min from Kontraktova Ploshcha metro station)
- Opportunities to grow as a professional;
- Mentoring and support from supervisor;
- Transparent bonus system;
- Coffee, tea and snacks in the office.
- Cool corporate events and business trainings;

Requirements:
- English level at least Upper Intermediate;
- Excellent communication skills;
- Previous experience in customer service would be an advantage;
- Attention to details and customers needs;
- Computer/laptop at home.

Responsibilities:
- Informational and technical customer support;
- Working with tickets in the Zendesk system (customer requests registration database), Skype, Telegram;
- Increasing customer engagement with the service;
- Analysis of company’s customers satisfaction.