Position: Account Manager, junior
Company: Innoware
Category: Other
Experience required: 1y
English level: upper
Published: 2023-06-01T00:00:00+03:00

**Innoware is a leading IT consulting company, Microsoft Cloud Solution Provider** specializing in implementation of ERP, CRM and cloud business solutions. Innoware was established in 2001 in Kyiv and has implemented 450+ projects worldwide since then. You can read more about Innoware success stories via link: https://innoware.com/success-stories/.

Innoware services always remain relevant because Ukraine is a country of wonderful and modern specialists, who are supported by the whole world. And in order to support our existing clients, whose pool is constantly increasing, **we invite an active and responsible person to the Client Manager position (Account Manager, B2B).**

**Your key goals on this position:**
•	Supporting existing Innoware B2B clients in matters of licensing, documentation, payments, etc.
•	Maintaining customer loyalty.

**Customers geography:** Ukraine and all civilized world.
**What products our clients use:** Microsoft cloud, ERP and CRM solutions.

**Your tasks will be:**
•	Forming requests for invoices, providing payment control, re-signing of agreements. All this – in cooperation with your colleagues from financial and legal departments.
•	Selecting licenses, calculating and registering licenses purchase for customers to use Microsoft solutions, maintaining relevance of accounts and licenses.
•	Controlling prompt and timely provision of services to clients, including transferring applications to system engineers.
•	Identifying new needs of existing customers.
•	Providing information about Innoware solutions and services to existing customers upon their requests.
•	Planning interaction with each client.
•	Monitoring customer satisfaction.

**Professional qualification:**
•	1+ years of work experience with B2B clients: customer support / sales support / key account management / subscription department / administrative or technical support / office management, etc.
•	Experience in working with documents, administration of relevant processes: control of accounts, filling out of agreements, other accompanying documents.
•	University degree – complete or senior year student.
•	Confidence with standard Microsoft Office programs (Word, Excel, Outlook must have).
•	English – Upper Intermediate or higher, fluent Ukrainian.
Not must have but will be an advantage:
•	Experience in supporting clients that use SaaS solutions: ERP, CRM, cloud etc.
•	Experience with CRM systems.

**What person we are looking for:**
•	System, responsible, with an administrative approach and ability to plan your time.
•	Sociable, tactful.
•	Aimed at quality customer support, attentive to details.
•	Modern, open to new knowledge.

**We offer you:**
•	Intensive and varied work, there's no time to be bored!
•	Working with clients from Ukraine and other countries, practicing your English.
•	Mentoring from an experienced Account Manager.
•	Conditions for continuous professional development, opportunities to realize your potential and prove yourself.
•	Work in a professional, open, team-oriented atmosphere.
•	Remote work with the possibility to work from our Kyiv office if you need it.
•	Competitive remuneration.

Both as a service provider and a partner, Innoware stands for **open and honest relationships and mutual trust**. We are passionate about **professionalism, development and high standards** of consulting services that we deliver. And we’re looking for a person that shares our values.

**If you’re interested in the vacancy**, please send us your **detailed CV in Ukrainian or English language** in reply to this announcement. We will review your CV carefully within 1-4 business days and will invite you for an initial interview if the information in your CV meets the qualification requirements. A cover letter is also welcome if you want to tell us more about yourself!

**Let’s find each other!**