Position: Customer Support Representative (English-speaking)
Company: onehourtranslation.com
Category: Support
Experience required: 1y
English level: upper
Published: 2020-12-01T00:00:00+02:00

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. 

**Responsibilities:**
*Manage large amounts of incoming email/phone/chat conversation
*Identify and assess customers’ needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Provide accurate, valid and complete information by using the right methods/tools
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers

**Requirements:**
*Fluent English writing and speaking- a must
*Proven customer support experience 
*Track record of over-achieving goals 
*Familiarity with Microsoft Office and CRM systems and practices 
*Customer orientation and ability to adapt/respond to different types of characters 
*Excellent communication and presentation skills 
*Ability to multi-task, prioritize, and manage time effectively 
 
**We offer:**
*Flexible shifts schedule (mix of mornings, afternoons and sometimes evenings)
*Possibility of advancement and career growth
*Above average base salary + bonuses
*Meals and other benefits (Gym/Medical insurance)
*Family atmosphere
*Location: Livoberezhna metro station