Position: Technical Support Engineer (on-site, Dubai)
Company: TalentsToday
Category: Support
Experience required: 2y
English level: upper
Published: 2023-06-01T00:00:00+03:00

"We are looking for a proactive and responsible Technical Support Engineer, with at least 1 year of experience.

We offer: 
1.	Zero bureaucracy and open management.
2.	Flexible schedule you can start work day from 8 am till 10 am.
3.	Corporate English courses.
4.	Compensation of costs on professional courses and training.
5.	Perks at the office (fruits, Playstation, etc.).
6.	Onboarding mentorship
7.	Remote-friendly. 

Requirements:

1.	1+ years of experience in technical support (Tier 2 / L2)
2.	Proficiency in SQL (PosgreSQL would be a plus)
3.	Comfortable using application logs (e.g. Kibana) to investigate issues
4.	Good knowledge of Linux. Experience in configuring and maintaining the operating system would be a plus
5.	Experience with report services (e.g. JasperSoft)
6.	General unserstaing of REST API
7.	English B2 level (both writing, reading, and verbal skills)
8.	Excellent troubleshooting and problem-solving skills
9.	Independent in finding hotfix solution
10.	High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently


Will be a plus:
1.	Knowledge of the basics of the Kibana monitoring system.
2.	Wiki skills.

Responsibilities:
1.	Resolve software issues by running pre-existing runbooks and demonstrating the ability to isolate the root cause
2.	Manage and report critical incidents to the engineering team and determine the course of action
3.	Problem analysis, resulting in workaround suggestions or critical hot fixes escalations
4.	Develop data visualizations and full-fledged reports per client request
5.	Acquire and document in-depth technical knowledge of products and services
6.	Take an extremely active interest in the business logic of the product and study it fast
7.	Maintain internal and external knowledgebase on products and troubleshooting procedures
"