Position: Billing Operations Lead for PMI
Company: PMI team
Category: Other
Experience required: 3y
English level: upper
Published: 2022-09-01T00:00:00+03:00

**We invite those who fired up to:**

— Daily, weekly, monthly monitor billing KPIs related to the market in area of responsibility (balance, approve rate, conversion rate, average transaction value, abandoned transactions, timeouts, payments distribution, etc.);
— Escalate drops and anomalies to providers and respective internal teams, pushing responsible people to provide feedback on ETAs and fix statuses;
—  Interact with marketing, CRM, customer support, and other departments and handle their requests;
— Manage documentation of changes on the cashier including buttons order, providers distribution, on\off, payment flows, etc;
— Announce critical changes in cashier of the relevant teams;
— Perform own cashier payments test and together with locals;
— Investigate and analyse drops, anomalies, individual deposit/withdrawal delays/fails with assistance of analysts or other teams when required;
— Provide quality control of cashier readiness to launch traffic;
— Supervise different payment operations processes (manual withdrawals, etc.), performed by other teams;
— Plan distribution of payments across different providers and methods;
— Provide constant improvement of payment KPIs by changing order of payment methods, distribution %, look of payment button, etc.;
— Manage 3 or more Operations Managers at a time, handling their performance reviews, shifts timetable, days off and annual leaves approval.

**Essential professional experience:**

— Deep understanding of current payment flows, methods, provider's backoffice, existing monitoring, analysis, and backoffice tools;
— English at Upper-Intermediate level;
— 3+ year as Billing Specialist (online payments);
— Confident in dealing with numbers and processing of financial/transactional information;
— Advanced Excel and other MS Office software user;
— Good understanding of online payments technical integrations, funnels, flows as well as payment and transactional systems and services;
— Experience of written and oral communication with foreign customers or partners.

**Desirable skills and personal features:**

— Ability to perform own activity without supervision;
— Ability to communicate with partners independently;
— Ability to take decisions on payments distribution, disabling/enabling methods independently;
— High level of communications skills;
— Good team player.

**We care of your:**

**Health**

— 100% paid sick leaves;
— Medical support & financial aid;
— Benefits Cafeteria (gym/stomatology/psychological service & etc.).

**Wealth**

— Competitive salary and сonstant encouragement for your efforts and contribution;
— Annual salary review;
— OKR-based bonus system;
— Gifts for significant life events (marriage, childbirth).

**Personal and professional growth**

— Individual annual training budget with an opportunity to visit paid conferences, training sessions, English lessons, workshops, etc.;
— Personal development plan;
— Feedback culture.

**Work-life balance**

— 20 working days of paid vacation;
— Flexible schedule;
— Corporate events and team-building activities;
— PM Clubs;
— PM Foundation Activities.