Position: Customer Support Engineer (Portugal only)
Company: TEAM International
Category: Support
Experience required: 1y
English level: upper
Published: 2023-02-01T00:00:00+02:00

About the job
We're a global IT consulting company and a software development service provider that helps organizations operate at their best.

The Customer Support Engineer will provide basic IT customer support to our client´s customers, create and update documentation, manage basic network and hardware issues, and also will aid regarding accounting and billing requests.

Responsibilities/Tasks:
• Respond to and resolve tier 1 inbound calls and tickets within the established SLAs provided by the client
• Contribute to the creation and updating of documents with processes and procedures
• Participate in daily meetings to provide weekly progress and development
• Provide excellent customer service and be respectful to the client and other team members
• Investigate and troubleshoot platform performance issues, network issues, and basic IT troubleshooting
• Expose ideas to the Team Lead and Delivery Manager that could increase client satisfaction
• Willing to learn about vending machines, financial inquiries, and reports.

Requirements:
• Associate degree, certification, or experience in System Engineering, accounting, or business administration
• 1 year of experience in the helpdesk industry, BPO is a plus
• Customer service orientated with excellent communication skills
• Microsoft Office (excel intermediate is a must)
• Basic IT knowledge
• General business knowledge, basic accounting and billing knowledge
• English level C1.

Benefits:
• Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, international clients, and the latest technologies
• Remote work opportunity and office space in Lisbon/ Lublin
• Vacation and national holidays
• English classes within working hours
• External and internal (L&D department) training opportunities.