Position: Technical Support Representative
Company: TechMagic
Category: Support
Experience required: 2y
English level: upper
Published: 2022-05-01T00:00:00+03:00

You will be responsible for engaging with our customer on our help portal, running our customer support, and producing onboarding and training materials.

If you are familiar with technical concepts and enjoy learning about the details of how technology works — please, fill the form: https://docs.google.com/forms/d/e/1FAIpQLSc7cmK98OdREMgIBIulu8zHBU2mORUiOseCd_FoYuHroOHSbw/viewform
* Note: We will only contact candidates who meet vacancy requirements the best.


You should apply if:

You love working with customers and get energized by interacting with them
You have a deep interest in technology, have a background of working/tinkering with software, and are keen to learn more about technical concepts like API and scriptig
You communicate clearly, both in writing and orally
You have a positive, can-do outlook, and you always strive to be the best version of yourself
You want to work with a growing startupa
You have at least Upper-Intermediate English level

WILL BE A PLUS

Ability to write technical documentation
Experience with eCommerce (Shopify, Magento, Prestashop), Content Management Systems technologies (Webflow, Strikingly, WordPress), or subscription management and payment technologies (Stripe, GoCardless, Zuora)
An interest in learning how to code.

RESPONSIBILITIES

Answer to customer queries via email
Train marketers, administrators, or IT users to use or administer our software
Troubleshoot incidents, reproduce bugs, read error logs, understand root causes, and suggest workaround or fixes to customers
Improve our self-help customer portal documentation, making sure it stays up-to-date with our product roadmap
Be the voice of the customer to influence the product roadmap
Keep track of new features and educate our customers on them
As you grow into the role, you could also expand your responsibilities:

Be able to guide customers with API implementation
Support the technical delivery and implementation of our product
Run or write simple scripts and code to perform bulk actions

ABOUT PROJECT

Limio is changing the way companies manage the subscriber experience. The subscription economy is exploding: 58 millions British people subscribe to services, be it Spotify, Amazon Prime, HelloFresh, ZipCar or the Economist. We’re building a Subscription Commerce Platform to help businesses sell subscription products with more agility, speed, and flexibility.

PROJECT TEAM

The team consists of 12 members from the client side.

WORK SCHEDULE

Full-time working day (Lviv or remote), flexible working hours.

INTERVIEW STAGES

1. Pre-screen with Recruiter
2. Interview with Recruiter and Technical interviewer
3. Call with the client

OUR BENEFITS

Work from anywhere (fully remotely or in our office)
Paid vacations and sick-leaves, additional days-off, relocation bonus
Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
Education: regular tech-talks, educational courses, paid certifications, English classes
Fun: own football team, budget for team-lunches, branded gifts
One of the best IT employers in Lviv based on DOU rating