Position: Global Head of Support
Company: CustomerTimes Corp.
Category: Support
Experience required: 3y
English level: upper
Published: 2020-03-01T00:00:00+02:00

CustomerTimes/CTDev is a Ukrainian fast-growing company with the offices located in Paris, France and New York, USA. The company has 10+ years of experience in software and consulting on SalesForce platform. We have experience in working with the largest worldwide companies in cosmetics, pharmaceutical and life sciences, healthcare, auto rental, recruiting and provision of services in various spheres of business.

Job Responsibilities:

- Set up L2/L3 support processes to cover existing project needs and requirements
- Unify support processes and approaches across all locations
- Manage local support leads/teams to ensure their efficiency
- Handle escalations to support teams
- Assist sales and account management teams to ensure selling of best support practices and approaches
- Track support projects financial metrics and invoicing

Requirements:

- At least 3+ years of proven experience in a L2 / L3 / L4 lead/manager position
- Analytical mindset
- Excellent communication skills
- 5+ years of working in complex enterprise setup
- Ability to work on multiple projects simultaneously
- Experience of working within a shared services function with a diverse client base
- Expertise in process management including current state, pain point recognition and future state design
- Leadership from the ground up attitude


We offer:

Competitive compensation depending on experience and skills;
Social package — medical insurance;
English courses;
Massage in the office;
Professional and career growth;
Financial Stability;
Friendly team and pleasant working atmosphere;
Convenient office location in the center.