Position: Head Of Customer Success
Company: Develux
Category: Support
Experience required: 5y
English level: fluent
Published: 2022-08-01T00:00:00+03:00

**Requirements:**
- At Least 7 years of experience in customer support 
- Manage 3 departments within our support department- Product Delivery, -  Product QA, customer support
- Manage and interact with with head of departments to help decision making when it comes to UI/UX
- You have in-depth knowledge of supporting budgets, hiring plans, training and planning strategic initiatives. 
-Customer oriented and always thinking of how to improve customer experience.
- Experience in working with Intercom Chats, Clickup, Google Docs
- Attention to detail, analytical mind set, deep understanding of UI/UX

**Responsibilities: **
- You will be managing 3 separate teams within the department (Product Delivery, Product QA, Customer Support with a total of 50 employees)
- Monitoring and evaluating the quality of customer success team 
- Establishes metrics for defining the relationship with customers
- Solving complex issues with clients
- Reporting 

**Working conditions: 
**
- Flexible working ours and locations
- Annual paid vacation - 21 working days 
- Paid sick leave 
- Corporate English courses (after successful completion of the adaptation period) 
- Compensation for the cost of a subscription to a health / sports center (up to 100 USD / month after successful completion of the adaptation period)
- Reimbursement of expenses related to thematic conferences / courses (up to 100% in agreement with the Manager/Supervisor) 
- Medical insurance (50% after successful completion of the adaptation period)