Position: Support Manager
Company: Recruit-Alliance IT
Category: Support
Experience required: 1y
English level: intermediate
Published: 2022-07-01T00:00:00+03:00

The company won the tender and their system will be used this year in the Olympic Games of all countries that are under the royal crown, they will provide 7 different applications: access control, credit, website, referee portal, and exclusive development for route formation.	
				
The company has many plans for the near future, join them))					
					
The role:									
Issue Resolution (60%):
- Managing the critical task of receiving, triaging, and solving for a wide range of user questions and issues."					
					
User Support (30%):					
-Maintain regular communication with partners, anticipating and monitoring needs, 
navigating event-related changes, and managing expectations"					
-Present ongoing updates to Event-Works to your partners and ensure the successful adoption 
of new features and functionalities					
-Facilitate regular feedback sessions with clients to gather insights and ideas to include
 in our product and partner strategy				
					
User Empowerment (10%):					
-Work closely with our Delivery Managers to understand our clients business processes and workflows,
 their technical experience, and capabilities to ensure appropriate support and training strategies are delivered.
-Provide support for hands-on learning and system demonstrations of our solution through in-person or remote training sessions 
				
 					
Requirements:					
					
- Experience in JIRA and Confluence					
- Experience with ServiceNow a plus (for IOC project)					
- Understanding of html a plus					
- Great experience with Excel (formulas, pivot tables) a plus					
- Upper Intermediate+ level of written and spoken English					
- Experience being a “go-between” clients and development teams					
					
Stages: 
1. Recruiting agency 15 min 
2. Technical interview with the company in question-answer format 1 hour 
3.Offer