Position: Product Owner (Genesys/Omilia)
Company: Autodoc
Category: Product Manager
Experience required: 1y
English level: upper
Published: 2021-12-01T00:00:00+02:00

**Job Description**
Lead projects to automate sales and service processes in Contact Centre IVR, Chat/Voice/Email Bot and others
Optimization and development of customer service processes in Voice, Chat, Email software - Genesys
Reviewing and proposing ideas and recommendations to improve customer service processes
Writing user stories and building use cases
Direct involvement in all project phases including BRD writing, test cases, participation in acceptance testing
Roadmap development and sprint planning
Coordinate deadlines and analyse potential risks
Tracking of project status, progress of tasks
Keeping track of load and progress of each development team's internal IT team and integrator
Regular reporting on progress of tasks and projects in general
Conducting meetings and demos of completed tasks and projects



**Qualifications**
1 year or more experience in a PO position
Understanding of Call Centre processes in terms of technical complex and KPI's
Understanding of IVR, voice/chat bot client self service systems
Understanding of NLU Natural Language Understanding would be a plus
Experience of Genesys / Cisco / Asterisk or similar software
Ability to handle multiple projects simultaneously
Experience in technical and project documentation, requirements writing
Experience of working with remote teams
Experience in applying agile methodologies
Communication and presentation skills to communicate effectively with teams

**Additional information**
Work in a large-scale European company
Stability even during the quarantine period
Flexible schedule
A friendly team of like-minded people
Opportunities for professional growth: free external and internal professional training courses
Language classes (English, German, Polish)
20 paid vacation days, 3 days off, national holidays and unlimited sick leave
Medical insurance
Friendly team buildings, cool corporate events
Corporate wellness activities with colleagues
AUTODOC discount card