Position: Quality Control Specialist
Company: Eurosender
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-05-01T00:00:00+03:00

**RESPONSIBILITIES WE WILL TRUST YOU WITH **
- develop and implement internal quality control procedures,
- constantly monitor and improve quality of the job performed (Customer Support, Customer Success, Sales and Logistics departments), 
- identify and resolve workflow and services quality issues, 
- document quality assurance activities and report on results,
- suggest methods of improvements concerning customer services to further align practices to quality standards, 
- active participation in cross-functional processes to improve the quality of provided services, 
- address and discuss issues and proposed solutions with Heads of departments,
- elaborate, recommend and oversee improvement actions, 
- detect coaching needs and take actions in accordance with these needs,
- help develop training materials and operating manuals.

**SKILLS WE WOULD LIKE YOU TO BRING TO THE TEAM**
- working experience in Quality sphere at least 2-3 years,
- English at Advanced level, 
- working knowledge of tools, methods, and concepts of services quality control,
- experience in creating processes, preparing reports and presentations, 
- working with KPI systems, Excel and large flows of information,
- excellent data collection and analysis skills,
- good communication skills, both verbal and written, 
- detail-  and action-oriented, 
- ability to provide feedback in a format: appreciation + evaluation + coaching,
- ability to be independent and to build honest relationships with the team, 
- ability to think innovatively handling team-members matters to the utmost care.  

**WE OFFER YOU MORE THAN JUST A NEW JOB TITLE
**
- an opportunity to grow together with a young and expanding international company,
- a dynamic and fast-paced environment where your ideas and opinions count,
- an opportunity to work in a very connected international team that sticks together in challenging times,
- fun and informal vibe in our spacious new Kyiv offices, 
- flexible working time and a budget for learning and development,
- medical insurance / gym after passing the probation period.

**WHY ARE WE EXCITED ABOUT DIGITALISING LOGISTICS TOGETHER?** 
- we really enjoy working with each other and because we know we can count on each other in challenging times. 
- we are excited about the thought of standing side by side with global logistics giants and making sure we reduce the complex logistics process to a few clicks. 
- we feel good in our brand-new offices in Ljubljana, Kyiv or Luxembourg (with lots of space for socializing and relaxation). 
- we enjoy learning about each other at regular team-buildings and every Friday at Friday Croissants. 
- talking to colleagues from different countries and continents makes us feel like we are traveling every day. 
- we are aware that as we grow rapidly as a company, the opportunities for the personal career development of each of us also grow exponentially.