Position: Customer Support IT Specialist (L2/L3)
Company: Loupedeck
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-04-01T00:00:00+03:00

**Responsibilities**
•	Provide first, second and third level IT support to our customers
•	Respond accurately to customer tickets via our help desk software within a set timeframe 
•	Act as a bridge between customer support and the R&D/product management team
•	Document new IT issues in Jira, provide workarounds for the customer support team and/or customers
•	Investigate and resolve IT issues with developers & architects from the R&D/product management team
•	Collect customer and document feedback to improve customer experience and product quality
•	Maintain internal records with up-to-date information regarding technical issues and discussions with customers
•	Proactively propose improvements and optimize the customer service process


**Requirements**
•	Several years of experience in IT support
•	L2 / L3 level of technical support and familiar with Windows and Mac environments
•	Excellent written and verbal communication skills in English. French and/or Spanish are an advantage
•	Ability to work collaboratively with multifunctional teams and enjoy learning and sharing new insights
•	Ability to proactively solve problems and see new flexible solutions to issues
•	Readiness to work flexible hours
•	Familiarity within the Adobe Creative Cloud environment is a definite plus
•	Ideally based in Kyiv or Helsinki, working as part of our existing Customer Support Team


**About you**

•	Efficient and reliable problem solver
•	You have a can do -attitude and you are able to prioritize work
•	You are patient, thoughtful, encouraging, and calm
•	You have a great sense of humor and easy to work with


** What we offer? **
-	Competitive salary
-	Paid sick and vacations days 
-	Sport/lunch/commute expenses 
-	Truly international team in a fast-growing company!
-	Independent and autonomous role, flat hierarchy and professional freedom
-	Nice office and local colleagues in Kyiv or Helsinki
-	Possibility of flexible work from home

 
Please send your CV and application by 30.4