Position: Customer support representative
Company: soundcamps.com
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-12-01T00:00:00+02:00

Important: Looking for candidates based in Kyiv only.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients' trust. You should also be familiar with the help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities:

Respond to customer queries in a timely and accurate way, via email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams
Assist in training junior Customer Support Representatives
Requirements:

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus (Music industry)
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling severe cases
Benefits:

You can work as much as you want: we will pay you a salary, but if you work extra hours you will get paid
Flexible vacation: if you need time off, just let us know.
Opportunity to advance: if you do a good job we will give you a raise and the opportunity to grow with us
About Us:

We’re a growing startup company that helps music artists from any part of the globe by getting their music on playlists by curators and influencers.

Link to apply for the position: https://forms.gle/CNdQ1wyY3zCBeKLi7

Company website: https://soundcamps.com/