Position: User Support Engineer (Global Music Company)
Company: DataArt
Category: Support
Experience required: 1y
English level: upper
Published: 2020-12-01T00:00:00+02:00

Our client is a global music and entertainment industry conglomerate headquartered in the US with offices in over 40 countries.

Currently, the company plans to expand the team and run the following projects: processing tools for new artists and tracks, license and rights management, marketing, and A/R activity.

Required Skills and Experience
At least a year of work experience as a 1st level technical support specialist with an understanding of the principles of providing user support
Ability to conduct correspondence competently in English
Experience with ticket systems HelpDesk (Zendesk), Jira, or similar
Ability to search and find information/solution to a problem on your own

Additional Competencies
Knowledge of the basic settings and features of browsers and mobile applications
Basic knowledge of HTML and CSS. Skills with browser developer consoles for debugging, finding problems, and bugs on web pages
Understanding what DNS, domain, and hosting are; understanding of the principles of website operation — HTTP methods, caching, and the typical infrastructure of websites/web applications and mobile applications

DataArt Offers:
Professional Development:
*The ability to focus on your work: a lack of bureaucracy and micromanagement, and convenient corporate services;
*Friendly atmosphere, concern for the comfort of specialists;
*Flexible schedule and the ability to work remotely;
*The ability to work in any of our development centers.
Experienced colleagues who are ready to share knowledge;
The ability to switch projects, technology stacks, try yourself in different roles;
More than 150 workplaces for advanced training;
Study and practice of English: courses and communication with colleagues and clients from different countries;
Support of speakers who make presentations at conferences and meetings of technology communities.