Position: Senior Sales Manager
Company: Wallet Factory
Category: Sales
Experience required: 5y
English level: fluent
Published: 2023-06-01T00:00:00+03:00

Understands customer drivers of digital transformation and leverages understanding to engage internal teams to accelerate the customer's digital transformation and strategy. Cultivates relationships and uses Wallet Factory sales strategies throughout multiple levels of the customer's organization to establish strong alignment on long-term goals and secure buy-in and execution. Leverages knowledge of and experience with Wallet Factory's product landscape, solutions, and strategy to address customer's needs.


**Responsibilities**
**Customer Engagement**
- Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer's organization to establish alignment on mutual goals and trust in future interactions. Seeks to deepen relationships with customers during interactions by being customer-focused and consistently honoring commitments and connecting the customer to Wallet Factory executives. Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets.
- Proactively develops a strong understanding of the customer's industry and priorities for each assigned account, identifies opportunities to drive optimizations and new digitalization solutions based on customer's strategies, and presents solutions/ideas based on customer insights. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
- Understands customer drivers of digital transformation and leads new opportunities and orchestrates internal teams to accelerate the customer's digital transformation. Engages with customers to lead strategic technology direction/transformation within assigned customer accounts. Ensures line-of-business wins are captured (e.g., testimonials) for referencing.

**Account Management**
- Develops and oversees the execution of account plans for multiple accounts to ensure Wallet Factory revenue targets and customer business needs are met. Drives accountability to deliver on account plans among the extended virtual teams and internal industry experts. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth. Ensures sales consumption and adoption goals on target.
- Engages with internal and external stakeholders on business planning to review and plan for accounts. Set priorities, focus, and resources and strengthen operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
- Anticipates moves within assigned accounts, as well as potential problems and ways to mitigate risks. Determines prioritization of action for multiple assigned accounts based on customer needs, sales-generating importance, growth opportunities, and account risks, all while maintaining a high level of commitment and accountability for assigned accounts. Consults and coordinates with the account management team to make necessary adjustments, determine what actions to tackle first, and re-adjust priorities to respond to pressing and changing demands.
- Expands network of key internal (e.g., product management and delivery functions) and external partners for accounts to ensure execution of core tasks and account transactions. Grows sales and partner impact and engages key partners to develop and promote mutually-beneficial customer digital transformation strategies.

**Sales Excellence**
- Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. Orchestrates others (e.g., Technical Account Managers) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as needed to improve customers' overall experience. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans. 
- Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise (e.g., industry solutions executives) to expand relationships with decision makers and stakeholders of assigned accounts. Leverages best-in-class sales and communication techniques and tools to meet customer needs and accelerate sales.
- Educates decision makers of assigned accounts on Wallet Factory's value proposition aligned to customer's business objectives. Establishes a competitive advantage. Develops plans to offer solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.
- Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells. Presents business plans to customers to generate new opportunities.
- Implements strategies to engage relevant stakeholders of assigned accounts and create and/or identify upselling/cross-selling opportunities and drive usage of Wallet Factory products.

**Industry Knowledge**
Proactively builds and maintains a strong knowledge of Wallet Factory's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face. Coordinates with internal industry experts (e.g., industry solutions executives) to gather industry data of assigned accounts and improve planning. Demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

Required Skills:
- 5 years in international sales;
- 5+ years experience working in an industry (e.g., FinTech, Banking), driving digital transformation
- 5+ years technical consulting, technical consultative selling, practice building or related technical sales experience
- Articulate, excellent presentation and communication skills as well as strong influencing and negotiation skills to drive results;
- Strong written and spoken English (at least Upper intermediate level);
- Experience working with PipeDrive, Reply.io or other CRM platforms;
- Understanding the specifics of the IT / FinTech market;
- Ability to analyze business opportunities and read situations well;
- Experience closing enterprise level deals;

Besides such basics as a competitive salary, comfortable and motivating work environment, here at Wallet Factory we offer:
- Challenging tasks with great opportunity to level up your skills
- Work in constantly growing, innovative company;
- An opportunity for self-realization and professional growth;
- Convenient location (a few minutes from a subway station);
- Friendly team of professionals;
- 24 working days of paid vacation
- 100% paid sick leaves
- Team-buildings, Racenation, events etc.
- Unlimited good mood and support!
Your achievements will add value to the company!
Join our team now!