Position: L1 Support
Company: Pay Op
Category: Support
Experience required: 1y
English level: upper
Published: 2022-03-01T00:00:00+02:00

RESPONSIBILITIES: 
receive incoming tickets from clients (ticket system in Zendesk) 
processing complaints, providing solutionsand assistance to clients within a specified time frame due to internal SLA) 
consulting new clients with our services 
working with Excel tables
compose, split/distribute tasks between other internal departments

IMPORTANT FOR US: 
English level- upper-intermediate
previous experience in customer support services 
close from 50-100 tickets per day (due to internal KPI)
to be initiative (if there are any shortcomings, do not be afraid to take the initiative to solve them) 
be ready for routine and multitasking 
independently deal with complex cases 
ability to create and send requests to other departments and complete them to the end maintain the created reporting (double-check and monitor the file fullfillment) 
propose solutions or tools to improve support workflow

WE OFFER:
- Innovative environment
- Professional development
- Timely salary payments according to industry standards
- Regular individual salary reviews
- Flexible working hours (remote for now)