Position: Customer Care Manager
Company: SciPlay
Category: Support
Experience required: 2y
English level: fluent
Published: 2020-11-01T00:00:00+02:00

**Requirements:**
- Higher education;
- Excellent verbal communication and solid writing skills;
- Upper-Intermediate or higher level of English;
- Advanced PC/Internet user;
- Experience in a similar position (e.g., support, call-center);

**Responsibilities:**
- Provide timely and quality customer support;
- Bridging communication between the R’n’D team and our game community;
- Being the first point of contact for our VIP players;
- Respond to tickets in a helpdesk tool, reply to comments on Facebook, Instagram, Store reviews;
- Develop and maintain knowledge-base document and templates;
- Day-to-day communication with the development team;
- Escalation of the issues to QA, devs when required; 
- Active participation in all of the processes related to the game;
- Sending reports to the game management with the overview of problems and issues that players are facing.

**We Offer:**
- Respectable salary;
- Being a part of a top game development company;
- Interesting long-term projects;
- Unlimited personal and professional growth opportunities;
- Free English courses;
- Willingness to work on a flexible schedule (from 9:00 to 18:00 / from 10:00 to 19:00 Mon-Fri);
- Comfortable working environment, ability to work from home during lockdown;
- Free Medical Insurance;
- Awesome corporate culture.