Position: Account Manager / Client Relationship Manager
Company: Squareshot
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

**Who are we?**
**Squareshot** is a product photography service with studios in New York and Los Angeles. We provide an on-demand catalog and creative photography for e-commerce businesses. Since 2017, we've worked with household brands, such as Corkcicle, Knickerbocker, Farmacy Beauty, Brain Dead, The Outset (Scarlet Johansson), Bel-Air Athletics (Will Smith), and more.

We’re seeking a highly productive, positive, and self-motivated **Account Manager** passionate about helping people solve their problems. This is a full-time remote position that includes working in the **PST time zone**. (10 hours difference with Kyiv)

**We expect you to have:**
- Advanced level of English (you will communicate with US native speakers all the time);
- Writing and verbal communication skills;
- Proven organization and scheduling skills;
- A strong ability to negotiate various pricing options;
- Previous successful experience in customer relations/customer support;
- A value-driven approach - identify how Squareshot and inbound clients can receive the best value from each project;
- Ability to work within predetermined processes and identify when a client needs an out-of-the-box solution.

**What you will be doing:**

**Communicating with clients and processing the orders**
- Process all customer inquiries via phone (JustCall, Zoom), email, or live chat on a website (Intercom);
- Process the orders (build proposals, calculate the turnaround time, update order statuses, issue invoices, negotiate the prices, process revision requests);
- Entering and updating customer information in the CRM system.
Consult regularly with clients to fully understand their needs and actively solve pain points;
- Resolve client issues in partnership with Product Photographer and Retoucher;
- Establish a trusted/strategic relationship with each client.

- **Scheduling** This is the most important part of the job. The Customer Relationship Manager must decide on the best use of each day’s time to maximize profit, productivity, and make sure all orders are delivered on time!
- **Invoicing and Tracking** The Client Relationship Manager will be responsible for setting up client accounts, invoicing, tracking progress, and making sure the invoices are paid in full and the order will be delivered on time.
- Work with the product team to improve clients’ digital experience.

**What you will learn**

- Product photography processes.
- Production cycles of e-commerce brands (design, manufacturing, logistics, etc).
- D2C brand landscape.
- Tools: Intercom, Airtable, JustCall, Notion, PandaDoc.

**What we offer**

- A healthy environment where mutual respect is key.
- Flexible work schedule. We track results, not time.
- Fast-paced environment. If you thrive in such environments – you will fit right in. If you don't, you might feel that the pace adds additional pressure.
- Courses and qualification upgrades you require to meet your professional goals.
- No bureaucracy.
- You’ll directly impact a product and the company’s end result.
- Freedom and resources to experiment and test ideas.
- Strong and humane team.