Position: Salesforce Support Engineer
Company: Data Art
Category: Other
Experience required: 1y
English level: intermediate
Published: 2021-04-01T00:00:00+03:00

A big part of the platform is done on Salesforce, thus for our further staffing needs we need people who can develop for it and also can support end users/operations during the client’s working hours.

There is a friendly environment and you will be able to find the tasks that are suitable for you: there are those with challenges but also there are those for the platform that need sustained development. If you want to do meaningful stuff, not just tasks without understanding what they are for, we are definitely looking for you. Your personal growth will depend on your proactivity and we will support you as much as we can.

**Responsibilities**
Perform Salesforce database administrator tasks, including creating and maintaining workflows, custom fields, reports, dashboard design, and data flow management
Provide daily support for end-users (9 AM – 4PM EST), including implementation, user adoption, system configuration and maintenance, formulas, testing, data integrity, backups, and others as identified
Utilize analytical skills to respond to requested additions/changes and identify customizations appropriately
Participate in communications with the client’s operational and main stakeholders
Analytics and report management
Identify operational risks and areas for improvement
Manage data import, deduplication, and database cleanup to ensure data accuracy
**Required Skills and Experience**
At least a year of experience in administering Salesforce.com or equivalent (workflows, page layouts, training, customizations, dashboards, record types, custom objects, validations, profiles, roles)
Experience in integrating third-party apps with Salesforce, Data Loader, Process Builder, Marketing and Automation; technical expertise would be a plus
Ability to communicate in a proper manner with end users and a client’s operational staff
Responsible attitude to work and engineering oriented thinking
Spoken English
**Additional Competencies**
Be able to design and document views, processes, fields, notifications, custom objects, page layouts, and workflows for specific departments