Position: Customer Support Agent
Company: CEX.IO Labs
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-03-01T00:00:00+02:00

Our ideal candidate has:
— Advanced in English
— Excellent verbal and written communication skills
— 1 year of experience in customer support or sales environment preferably with clients from all over the world
— Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus:
— Excitement to learn new products/technologies and help customers
— Familiarity with ticketing systems (like Zendesk, Intercom)
— Tech or Philology Degree is preferable

Responsibilities:
— Provide prompt, courteous and effective omnichannel customer support (emails, live chat, and calls)
— Seek resolutions to customers’ queries and issues whilst actively striving to achieve a ’one correct answer’ across all channels
— Follow our customer service standards, communication policies, and procedures
— Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required

In return we offer:
— Challenge to search, attract and build relationships with candidates in global market;
— Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);
— Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
— Process ownership you are responsible for;
— Competitive remuneration and transparent bonus system;
— Opportunity to work remotely;
— 100% Health Insurance coverage after successful trial period;
— Annual vacation: 18 working days.