Position: Tier 3 Support Engineer
Company: SoloWay Technologies
Category: Security
Experience required: 5y
English level: upper
Published: 2023-05-01T00:00:00+03:00

**Project details**

Platform provides granular user activity visibility and controls,
covering packaged and home-grown applications, direct access tools, big-data and cloud environments. Platform can make production and non-production applications GDPR-ready within days.
Organizations are enabled to harness data securely and responsibly, ensuring compliance with regulations. By leveraging advanced technologies, organizations can enforce governance measures for cloud analytics, Direct DB tools, and applications. This guarantees that data is appropriately accessed, accelerating the process while maintaining security. The Data and Analytics Governance Platform, comprising Application Overlays, Gateways, or Driver Wrappers, offers real-time monitoring and centralized management capabilities. It facilitates precise control over row and column-level access, anonymization, encryption, masking, tokenization, accountability, and User Behavior Analytics. These capabilities are seamlessly integrated without necessitating any modifications to databases or applications.


**Key Responsibilities:**

- Provide Tier 3 technical support for customers and internal teams
- Troubleshoot and resolve complex technical issues related to software and systems - Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
- Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
- Analyze system logs and diagnostic data to identify and diagnose issues
- Reproduce Issues identified at the customer’s site in order to identify the root cause - Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
- Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support

**Qualifications:**

- Bachelor's degree in Computer Science, Electrical Engineering, or a related field - 4+ years of experience in Tier 3 technical support or a related field
- Strong analytical and problem-solving skills
- Excellent English written and verbal communication skills
- Experience with troubleshooting complex software and hardware issues
- Experience with Cloud environments (Azure, GCP, AWS), Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark), and Docker/Kubernetes.
- Familiarity with programming languages such as Java, Python
- Knowledge of operating systems, databases, and networking protocols
- Ability to work independently and in a team environment
- Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements.


**Information about the interview steps**
1. Short tech interview
2. Home assignment
3. Interview to review the assig