Position: Customer Success Manager
Company: OWOX
Category: Support
Experience required: 1y
English level: intermediate
Published: 2023-07-01T00:00:00+03:00

**Whom we are looking for**
We are looking for an Customer Success Manager (CSM). This is a fully remote position.

This is a job for someone who loves interacting with people, the charm to build relationships quickly, and can relate to folks from a wide range of situations. 

**Key Skills:**
1) Basic:
- Time management: manage your time effectively
- Knowledge of English level Intermediate and above (sufficient for reading technical documentation and correspondence with clients)
- High level of personal responsibility
- Persistence and perseverance
- Willingness and ability to learn
- Ability to quickly and adequately respond to changes in the situation, if necessary, implement changes
- The ability to determine the level of their knowledge, skills and abilities.
- Do your job thoughtfully, consider value and consequences, focus on what matters most
- Independent manifestation of initiative, offering new ideas, working ahead of the curve

2) Analytical skills:
- Ability to professionally deliver presentations and customer training
- Understanding the client's business requirements, the ability to independently turn them into an analytical task
- Understanding the client's business, key KPIs, the ability to convey to the client a proposal for the development of the project
- The ability to structure and process qualitative and quantitative data, to draw systematic and logical conclusions based on correctly selected information.
- The ability to find and test multiple solutions to the same problem

3) Effective Communication Skills
- Ability to briefly, competently, politely, benevolently and clearly convey information when communicating with customers;
- Ability to prevent and resolve conflicts in projects and teams
- The ability to convey correctly one's thoughts, feelings, emotions so that they are correctly understood, perceived by another person
- It is easy and free to share information, talk about problems.
- Ability to find a common language with colleagues, creating optimal conditions for interaction

**What you will do:**
- Communication on projects as the first point of contact;
- Onboarding new clients, working as a Project Manager: setting goals, promoting the project through all the steps of setting up and implementing, regular phone calls to track progress on the roadmap;
- Development of client projects, substantiation of value from use, advice on best practices, answers to questions in the mail for all assigned clients;
- Demo and Upsell clients for new functionality;
- Suggestions for improving the structure of the help/interface/improvements in the product, based on customer requests;
- Obtaining feedback, agreements on cases.

**What you will get:**
- Work with leading companies of Ukraine and the world;
- The greatest contribution to the solution of client problems;
- Company and team with adequate values;
- Almost limitless opportunities for skill development.