Position: Technical Support Engineer
Company: PortaOne
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-05-01T00:00:00+03:00

PortaOne’s Technical Support Team is dedicated to providing world-class technical assistance to our customers, working with them as partners to ensure that software solutions are deployed, maintained and upgraded in an efficient manner.

Position:The Technical Support Engineer position contributes to the company’s Customers success by helping *business customers* get the maximum benefit from our software products. 

Your responsibilities will be:
- Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs
- Troubleshooting technical issues by request from customer’s tech team
- Monitoring of customers' hardware and software infrastructure and ensuring site reliability
- Performing software updates or/and migrations to the new hardware or in the cloud
- Constant self-development in technical skills to catch up with the latest trends in technology
- Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations
- Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

You will rapidly gain a vast knowledge of:
- a wide variety of software applications and other components across companies in the telecommunication industry
- managing expectations of business customers and vise escalation to keep the situation under control


Requirements:
- Сustomer-oriented approach
- Intermediate English (B1)
- Familiarity with Linux/UNIX command line tools/environment
- Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
- Experience with MySQL or other SQL database
- Understanding of typical hardware server components


We offer:
- Professional development
- Highly skilled colleagues who are ready to share knowledge
- Professional training
- English classes with the experienced teachers
- Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.
- Official competitive salary
- Paid vacations, compensatory leaves, and sick leaves
- Team buildings and corporate events:

https://www.youtube.com/watch?v=Xo2eA2lQK9U

About us: PortaOne, a company founded by Ukrainians in 1997, is now a global software developer for modern telecommunications.The PortaOne platform, PortaSwitch, is a fundamental part of the business infrastructure for more than 470 service providers and telecommunications companies in ~90 countries.