Position: BPM Operations Manager
Company: Intellias
Category: Business Analyst
Experience required: 1y
English level: intermediate
Published: 2021-09-01T00:00:00+03:00

Responsibilities:

- Coordination of changes and new procedures with stakeholders from other departments.
- Continuous improvements of change management policies, procedures, processes, reports, and systems.
- Coordination of BPM and IT support collaboration.
- Support of the BPM Department budgeting: planning, control, and optimization.
- Review and monitoring the effectiveness of the BPM team.
- Managing monthly reports, ensuring SLA compliance.
- Participation in preparing presentations.
- Assistance with various ad-hoc projects as needed.

Requirements:

- 2+ years of proven experience in IT company operations.
- Understanding of IT company business processes, connections, and dependencies.
- Excellent time management and organizational skills.
- Well-structured analytical thinking.
- Excellent presentation skills.
- Ability to stay focused under tough deadlines in a multitasking environment while executing routine tasks.
- Strong communication and persuasion skills.
- Flexibility and emotional maturity.
- Advanced knowledge of Excel and PowerPoint, hands-on experience with other MS Office products and Office 365 eco-system.
- Fast learner capable of acquiring new expertise.
- Hands-on experience with Jira and Confluence.
- Client-focused mindset.
- Attention to details.
- Excellent scheduling and record-keeping skills.