Position: Technical support Engineer
Company: Blackbird Lab
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-09-01T00:00:00+03:00

This project is built around the micro-services architecture, with services communicating via Kafka. Rails-based app is providing REST API for both React front-end.

**What your role would cover:**
- Communication with clients online on a daily basis via slack and emails
- Process operational requests from the client’s internal team
- Help the development team to handle requests from production systems
- Follow the instructions or create workarounds to keep systems up and running
- Create and update documentation based on customer interactions
- Replicate clients cases and deliver it to the team for further bug fixing
- Suggest and implement improvements to workflows and identify new ways to best support the production systems

**About you:**
- 2+ years of Technical/Production Support Experience
- Solid English communication capabilities verbal and written
- Self-organized: we would like you to work independently and require minimum involvement from the Project manager.
- Technical skills: basic understanding of code, ability to debug, search in logs etc.
- Be able to understand clients’ concerns and to replicate them and deliver to the team for further testing and bug fixing
- Ability to learn independently and to manage multiple tasks
- Would be preferable knowledge with messaging systems (RabbitMQ, Kafka)
- Basis of CI/CD approach and pipelines (Jenkins, CircleCI)

**Please pay attention to the working schedule: possible start of the workday from 2 pm to 4 pm.**
No need to visit the office now and in the future, we’re okay with fully remote employees.

**We offer:**
Adequate management & Friendly team that helps you achieve results
Condition package: competitive salary, performance-based reviews, 18 working days of paid vacation; medical insurance; individual English training; flexible working schedule
In case you live in Kyiv, you can visit the office which is located in the city centre goo.gl/maps/JpsPPhcb5HVCwsVB9 and can be used as a co-working space by our employees.