Position: Technical Support Engineer (Aviation Domain)
Company: Sigma Software
Category: Other
Experience required: 2y
English level: intermediate
Published: 2022-01-01T00:00:00+02:00

Details	We are looking for a responsible Technical Support Engineer with the desire and ability to dive into analytics, who is ready to understand the details, choose approaches and methods for analytics.
As a Technical Support Engineer, you will work with Microsoft SQL Server and Databases, so we expect great experience from you.
Ready to start? We are waiting for you in our team!

**Customer**
Our Customer is a leading airline group in Northern Europe with 1,111 daily departures to 136 destinations in more than 30 countries.

**Project **
The system consists of a core platform responsible for daily calculations of actual direct costs, and three modules to it that cover fuel management, activity-based calculations, and invoicing processes. The system increased the efficiency of Customer’s IT environment and significantly reduced maintenance costs. 
Currently the project is in the support and maintenance phase, so we need a person to address the requests from the client and provide regular maintenance activities.

Team composition on our side: 3 Support & Maintenance Engineers, PM.
We are a team of friends and colleagues working on solutions that make a difference!

**Responsibilities**
Address client requests mostly related to data management
Create and optimize SQL queries and stored procedures
Deploy the fixes to QA & PROD servers
Analyze the problems and bugs that the end-users report on the system, register such cases, and provide the end-users with a workaround if such exists
Create reports based on the data received from the client’s database from SQL queries. Modify the queries depending on the incoming criteria from the client

**Requirements **
At least 2 years of commercial experience as a Support Engineer
Good knowledge of Microsoft SQL Server (SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analysis Services, SQL Server Profiler)
Good experience with creation and optimization of SQL queries
Basic scripting and programming experience
Basic knowledge of application deployment and Internet Information Services
Basic knowledge of:
- Microsoft .NET
- XML
- HTTP
- AD
At least Intermediate level of written and spoken English

**Personal profile**
Good verbal and writing communication skills
Logical and critical thinking
Attentive to details
Taking responsibility for the actions done
Ability to work with routine tasks