Position: Junior Service Desk Agent for Ciklum Support Center(TUI)
Company: Ciklum
Category: Support
Experience required: 1y
English level: upper
Published: 2021-10-01T00:00:00+03:00

Responsibilities:
- Respond to customers' request (in quick and efficient manner)
- Conduct efficient 1st and 2nd level IT support
- Understand analyze and resolve end-user IT issues and requests via telephone, via common ticket system, chat, e-mail or on-site
- Testing and acceptance of system applications and together with your colleagues to implement & improve services including automation and robotics for end-user support
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
- Update the documentation

Requirements:
- Basic technical background (Basic IT education, courses will be a plus)
- 1+ years of professional experience and knowledge of information and communication technologies in customer service
- Knowledge of systems that handle tourist core processes, production & distribution systems will be a plus
- Responsible, initiative, multitasking, self-organized, eager to learn
- An understanding of system processes and contexts 
- Shift work
- A customer-oriented attitude and of course a lot of enthusiasm for resolving IT issues as the first point of contact for all IT issues