Position: Senior Technical Writer
Company: Star Global
Category: Technical Writing
Experience required: 3y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

The project is focused on the design and delivery of a platform solution for one of the world’s leading creative advertising brands. The concept of the platform can be described as a cross-organizational “operating system,” a centralized hub for distributed innovation. The platform will become an entry point for different target audiences keen on using their own and third-party digital products while contributing to the development of new applications.

** Qualifications & Experience **

3+ years of technical writing experience;
Strong written and verbal communication skills and experience working with content in multiple mediums;
Experience working cross-departmentally to communicate the nuts and bolts of a product;
Strong experience owning an end-to-end documentation creation process;
Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, ever-changing environment;
A positive attitude, willing to jump in and tackle new challenges; and
Experience working with Confluence/JIRA, Microsoft Word, Git & Gitlab, HTML.

**What impact you’ll make**

Work with product owners, change managers and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, and in-platform documentation (tooltips, welcome instructions, etc.);
Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours and other educational techniques;
Learn complex concepts and communicate the information in a way that is engaging and understood by users;
Gather customer feedback on documentation to improve usability; 
Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.