Position: Customer Support Specialist
Company: SpeedlineHub
Category: Support
Experience required: 1y
English level: upper
Published: 2023-08-01T00:00:00+03:00

An international IT company with iGaming products invites you to join a friendly and highly qualified customer support team.
You are going to provide quality support to our customers by answering their questions and solving their requests.

**Responsibilities:**

- providing information to customers regarding any product-related questions
- solving problems and answering questions via e-mail and online chat
- keeping records of customer requests and the results of processing their requests
- identifying and helping to solve customer problems
- ensuring a high level of customer satisfaction and a positive impression of service

**Requirements:**

- experience in a similar position for at least 1 year
- experience in the field of gambling, betting
- excellent communication skills and the ability to listen to customers
- responsibility, tolerance and the ability to work under pressure
- willingness to work in a flexible schedule and at night
- English level: B2-C1

**Conditions:**

- work schedule: two in two for 12 hours (including a 1-hour break with a breakdown of 20-30 minutes). Work shift: from 16:00 to 04:00 Kyiv time

**Benefits:**

- individual approach to professional and career growth
- fully paid vacation — 24 working days per year, sick leave, day off
- work on corporate equipment
- flexible schedule and the ability to work remotely
- medical Insurance
- external training