Position: Customer Support Manager into product company
Company: SimplyBook.me
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-06-01T00:00:00+03:00

**Requirements:**
— Experience in customer support is a must (account management, logistics and other options that require direct communication with clients will be okay as well)
— Advanced written English
— Excellent communication skills
— Understanding of basic ethics of communication with clients
— Team player.
— Non-smoker.

**Would be a plus:**
— Technical mindset, knowledge of basic HTML or/and CSS
— Any other languages, especially French (oh-là-là!)


**We propose: **
— Fully paid training period and professional development
— Regular salary review and bonuses for outstanding performance
— Permanent shifts (5 days a week, evening shift)
— Paid vacation (24 days) and sick leave
— Possibility to grow or re-qualify within the company
— Cozy office in the city center (Remote during quarantine as an option)
— Minimal hierarchy
— Team building activities (pizza lunches, bowling, international trips)
— Lot of jokes and support


**Responsibilities:**
— Respond to customer queries in a timely and accurate manner via email or chat
— Identify the needs of the customer and assist them if requested, be able to provide analysis report and report product malfunctions
— Share feature requests and effective workarounds with team members
— Inform customers about new features and functionalities of the product
— If deemed necessary, follow up with customers in order to ensure their needs are met and technical issues are resolved