Position: Customer support specialist (English)
Company: Yola
Category: Support
Experience required: 1y
English level: intermediate
Published: 2022-10-01T00:00:00+03:00

Who we are

Yola.com is a site-building platform with more than 13M users worldwide. Yola enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, Yola's solution offers e-commerce and marketing solutions.

Founded in 2007, the company is headquartered in San Francisco, California, and has employees in Kyiv and Lviv, Ukraine.

You should definitely have:
Excellent English language written skills.
Experience providing technical support via various channels.
Excellent people skills, including patience and the ability to explain technical concepts to non-technical end-users in a clear and understandable way.
Experience logging bug reports that enable engineering teams to replicate issues reported by end-users and partners.
Ability to self-manage and take responsibility for following through on issues efficiently and in a timely manner.
Ability to keep track of information from diverse sources and make sure that all issues receive the appropriate attention.
Ability to work well under pressure, manage your time effectively, and adapt to a constantly changing work environment.
It would be useful if you had:
Working knowledge of HTML and CSS.
Experience with both B2B and B2C Support.
Some experience with web design.
Your responsibilities might include: 
(but will not be limited to)
Assisting Yola end-users and partners (first and second-level support) via various channels.
Filing bug reports.
Tracking status of fixes and communicating these back to the users and partners.
Participating in Slack channels (company online chat) to both assist and receive assistance from other support team members.
Making yourself familiar with new developments, changes, and feature releases on the Yola platform and being prepared to support both partners and end-users in utilizing these features.
Assisting in developing support documentation for users and partners.
Assisting in on-boarding new partners as they launch the Yola’s software to their end-users.
What we offer
Opportunity to significantly influence our product roadmap and strategy;
Challenging work in the international professional environment;
Flexible working hours and the possibility to work remotely;
20 paid vacation days per year;
Paid sick leave;
Team building events;
Medical insurance;
A social package, including gym membership, and English courses compensation (50%).