Position: Customer Success Representative
Company: Streamline
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-11-01T00:00:00+02:00

What do we expect from a candidate?

Fluent English — written and spoken skills;
Fast typing, good spelling, and strong grammar skills;
Minimum a bachelor’s degree is required (master’s degree in progress are accepted too);
Customer service experience and strong communication skills.
Will be a great plus:
Technical background;
Experience of living in English-speaking countries.

We offer:

Without night shifts;
Medical insurance;
Paid lunches;
Convenient office location (near Polytechnic Institute metro station);
Welcoming atmosphere in the team.

What You’ll Be Doing:

Resolve support issues received from customers via email, live chat, and calls;
Become a product expert and collect best practices for publishing in our knowledge base;
Proactively contact customers to secure customer success and to collect feedback;
Report issues to the developer team for further resolution.