Position: Customer Support Team Lead
Company: 7motifs, Spirit7
Category: Support
Experience required: 3y
English level: upper
Published: 2023-04-01T00:00:00+03:00

Hi! My name is Max Sundalov, and I'm a former founder and CEO of Englishdom, the largest online school in Ukraine with over 10,000 students and 700 teachers. Currently, we are developing the next big unicorn in the health coach and the creative influencer market with a potential of $100 billion and forming an A-players team. We are actively looking for an ambitious Support Team Lead to join us. This is a unique opportunity to join at the start (first key employees get stock options), boost up your expertise, and form a startup with a global focus.

Upcoming tasks:
- Build the customer care department from scratch
- Develop strong customer relationships that will turn clients into ambassadors
- Provide world-class customer service via chat, phone, and email
- Automate user communication channels, such as live chat and FAQs
- Regularly review and manage user feedback and most frequent issues/problems
- Optimize team processes, guidelines, and documentation and conduct performance analysis KPIs
- Recruit, motivate, and manage support staff

We are a perfect match if:
- 3+ years of customer support experience
- Upper-intermediate level of English (ability to communicate with clients from USA\UK)
- Experience managing a team of 5+ people with leadership skills, responsibility, and flexibility in thinking
- Good decision-making and problem-solving skills
- Negotiation and conflict management skills
- Result-oriented approach, driven and motivated mindset
- Organizational skills and a systematic work style

Your opportunities:
- Remote first, working hours: 10:00 a.m to 7:00 p.m
- Competitive salary and bonuses
- First key employees get stock options
- Achieve the role of Head of Customer Support
- Influence strategy, be responsible for results, and make decisions independently.
- Grow quickly in responsibility and functionality
- Work with smart people in an atmosphere of drive, engagement, and a focus on results

At the initial stage, we are open to full-time or part-time employment and remote work format.

While teaching English, we have inspired dozens of students and created an edtech startup called Englishdom, which has provided knowledge to thousands. Join our team, and together, we will create a product that will benefit millions!