Position: Support engineer, manager (Spanish, English)
Company: Enestech Software
Category: Support
Experience required: no_exp
English level: fluent
Published: 2020-01-01T00:00:00+02:00

Enestech Software is looking for an active person who will become part of our friendly technical support Team.

About us:
ENESTECH software is an IT-developer of software and hardware for the e-sports business with headquarters in Kyiv.
Core product is a SENET cloud solution — a tool for managing a huge set of PCs and full control over the activities of the center of the e-sports. SENET is represented in more than 35 countries. In fact, it is a platform for managing computer and console clubs, which will help simplify accounting for finances, optimize staff time, establish communication with customers and increase profits. Our own development team regularly updates the software and improves it in accordance with the latest technologies.

Our Values:
Self-evolution: to progress and become the better versions of ourselves with every new minute of life.
Communication: to find the solution by talking to each other and mutually sharing the thoughts we have.
Intention: not only to dream or talk about things but to try to implement it to live immediately.

Responsibilities:
Working with current customers;
Provide accurate, valid and complete information by using the right methods/tools;
Handle customer complaints, provide appropriate solutions and alternatives;
Solving technical issues of users that arise during the use of the software;
Demonstration of software updates to current customers (through TeamViewer);
Demonstration troubleshooting.

Requirements:
Good computer knowledge;
Strong phone contact handling skills and active listening;
Customer orientation and ability to adapt/respond to different types of characters;
Ukrainian/Russian — fluent (native);
English — upper-intermediate +;
Spanish — upper-intermediate +;
Desire to learn, ask, and develop.

As a plus:
Experience in the technical support department

We offer:
You will choose any time slot that fit for you and further you will always work on chosen time period
Working hours: from 7 am till 3 pm, from 3 pm till 11 pm and from 11 pm till 7 am shifts, 2 workdays/ 2 days off;
Product training, adaptation and mentoring;
Free English courses for different levels;
Registration — Entrepreneur (ФОП);
Work 6+ months and get medical insurance;
Flexible motivation conditions (competitive rate + bonuses);
Real career opportunities and professional development;
The office is located 5 minutes from m. Poznyaki;
Friendly team of people who like not only working together, but also spend time together after work.

Join us if you want to become part of a community that changes the world around you.