Position: L1 End User Support Analyst with German (Krakow or Wroclaw)
Company: Luxoft
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-03-01T00:00:00+02:00

TSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide support and help with issues associated with working environment.

Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams.

Responsibilities:
• logging, updating and resolving reported end-user issues and track them in the ticketing tool
• cooperating with various IT support teams inside the company on user related queries
• point of contact for internal users to support technology related issues and queries
• supporting documentation publishing to assist staff with requests for information and provide staff training if required
• using world-class ticketing systems and tools

Mandatory Skills Description:
• Excellent verbal and written communication skills
• Fluent in German and English
• Knowledge on Windows operating system usage and basic settings
• Hands on experience in troubleshooting Password, Windows 10/7 and 2016, MS Outlook, O365, Skype and mobility products for end-user applications
• Good analytical skills
• Flexible and able to respond to change
• Solutions focused with a can-do attitude
• Ambitious and innovative approach to daily tasks
• Demonstrate high level of customer focus
• Keen in using modern business technologies
• Strong researcher and problem solver

Nice-to-Have Skills:
• Good understanding of IT Frameworks (ITIL, Agile)
• Basic understanding of Data Science tools (MS Power BI, MS Excel, Python)
• Basic understanding of Automation/Scripting tools (PowerShell, IPSoft, Automation Anywhere
• Basic understanding of Cloud & DevOps (MS Azure Fundamentals, MS Azure DevOps)
• Experience in corporate environment

English: C1 Advanced 
German: C1 Advanced