Position: Back Office Application and Integration Specialist
Company: TalkRemit
Category: Sysadmin
Experience required: 3y
English level: intermediate
Published: 2020-07-01T00:00:00+03:00

The Application Integration & Support Specialist provides world-class service to our in-house staff. The position ensures the staff have ongoing back office applications configuration, customization, integration support, such as CRM, Marketing, Core Back End and help with troubleshooting and analysing issues. This position requires an outgoing, confident individual with excellent verbal and written communication skills; and advanced computer skills. They need to be able to handle all support request types including emails, slack, calls and in-person inquiries. They will provide the best technical application integration, cunfiguraiton and support to in-house teams who may require it. They will work hard and thrive in a fast paced, growing and challenging environment.

Job Responsibilities
Integrate, configure, customise in-house applications to support in-house business users
Works with colleagues to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques
Works with colleagues to investigate operational requirements and problems, seeking effective operational  and technical solutions through integration and customisation of internal applications
Develop an extensive working knowledge of in-house applications 
Provide end-user application support via phone, email, video-calls and in-person
Coordinate and validate new Back Office application implementations and upgrades
Facilitate problem-solving between business users and development team
Participate with development staff in testing of new releases of BO applications
Required Experience
At least 3 years of experience customization developing, integrating, configuring and supporting cloud-based applications using APIs
Previous experience with Service Desk, CRM, Call Centre software (Zendesk,  Freshdesk, Intercom or like)
Excellent communication skills, both verbal and written
Able to work in a team environment but at the same time, be self-starter
Able to multitask various activities while balancing competing priorities
Able to complete Back Office product demonstrations and end-user training sessions 
Previous experience with JIRA, Confluence and building internal Intranet portals
Experience in building internal customised reports and dashboards, work with Tableau or similar Business/Data Analytics package
Good working level of English
Nice to have
Experience with Active Campaign or similar Marketing portals is a plus
Experience in developing and maintaining company’s intranet portals and Project wikis
Programming skills (e.g. PHP and/or Java) for simple API integrations and plug-ins, customisations
Experience working in multi-national, multi-cultural company is a plus but not necessary