Position: Technical Support Team Lead
Company: Suntech INNOVATION
Category: Support
Experience required: 2y
English level: upper
Published: 2021-05-01T00:00:00+03:00

Responsibilities:
● Effectively manage a team of Tier1 support members;
● Troubleshoot day-to-day user issues in all environments to solve their problems;
● Escalations to other teams as appropriate;
● Maintain up-to-date monitoring on all applications;
● Develop strong relationships with the customer;
● Work closely with different departments as (BE, QA, FE);
● Reporting and tracking incidents in JIRA service desk;
● Communicate in a transparent way between development teams, PO, DM, and
business stakeholders;
● Understand individual team members' contribution and help optimize team
performance;
● Ability to meet internal SLAs responding to the customer;
● You’ll be the hands, eyes, and ears of other teams to provide hands-on
assistance for systems and applications.
Requirements:
● 2+ years relevant experience in management team (T1/T2);
● Ability to work under pressure and non-business working hours;
● Team motivation and skills development;
● Strong people management, coaching, and leadership skills;
● Strong English writing and speaking skills;
● Ability to read and write SQL queries;● Experience working with Chrome/Firefox devtools;
● Familiar with JIRA, Confluence, and JSD;
● Previous experience with monitoring system DataDog or Zabbix.
Personal skills:
● Excellent communication skills. Open-mindedness and easygoing character;
● Strong independent problem solving and troubleshooting skills;
● Self-motivated, result-oriented, and disciplined is a must;
● Continuous learner;
● Team player.
You will get:
● A position in a product developments company with a dynamic environment and
several concurrent projects;
● Opportunity to contribute (your ideas for improvement implementation);
● Team of motivated professionals;
● Continuous self-improvement and growth, including certifications and courses;
● Competitive official salary (KZpP) plus financial bonuses;
● Medical insurance coverage;
● English language courses;
● Office in a historical part of Kyiv, Podil (near ‘Kontraktova square’ subway
station);
● Fresh fruit and snacks;
● Corporate events and fun team-building activities