Position: Customer Support Specialist (night shifts, 4 working days a week)
Company: Allset
Category: Support
Experience required: 1y
English level: fluent
Published: 2020-06-01T00:00:00+03:00

The ultimate goal of this position is to provide support via email and phone to restaurants and users. Plus, the position oversees daily operations including content management responsibilities.

**Requirements**
— Excellent communication and presentation skills in English
— Proven customer support experience
— Strong phone contact handling skills and active listening
— Familiarity with CRM systems and practices (preferably Intercom)
— Customer orientation and ability to adapt/respond to different types of characters
— Ability to multi-task, prioritize, and manage time effectively
— Experience in the restaurant industry is a plus
— Stress-resistance, flexibility

**Responsibilities**
— Manage amounts of incoming calls
— Identify and assess customers’ needs to achieve satisfaction
— Build sustainable relationships and trust with customer accounts
— Handle customer complaints and provide appropriate solutions
— Keep records of customer interactions, process customer accounts, and file documents
— Follow communication procedures, guidelines, and policies

**We offer**
— Corporate meal credits paid by Allset.
— Stock option plan.
— Professional development.
— Gym membership or sports clubs reimbursement.
— PE accounting and support.
— English class reimbursement.
— 4 days working week.
— Taxi reimbursement after shift.

**About Allset**

Headquartered in Los Angeles, California, Allset (www.allsetnow.com) is a platform that connects local restaurants and busy diners for everyday dining that is easy, frictionless, and healthy. We have pioneered on-demand dine-in technology and now are partnering with 2,500+ restaurants in 11 major U.S. cities, including BJ’s, Buffalo Wild Wings, Subway, and more. Allset exists to make everyday life more efficient, and our collaborations with companies such as Google and Apple support our mission. Check out what Forbes, Bloomberg, WSJ, Business Insider, and more have been writing about Allset.