Position: Technical support specialist
Company: Togizu Technologies
Category: Support
Experience required: 1y
English level: upper
Published: 2023-05-01T00:00:00+03:00

We are looking for a Technical Support Specialist to join our Team.

**Requirements:**
- Upper-intermediate level of English
- Good communication skills
- Experience with using CRM systems
- Experience with customer support
- Experience with task trackers
- Basic understanding of web product development
- Basic HTML knowledge
- Experience with REST API
- Technical education as a plus
- Ability to work both individually and within a team
- Problem solver and a very responsible person

**Responsibilities:**
- Provide technical support and assistance to clients and internal teams for integrating our products with various groups and business partners
- Ensure smooth integration setup by troubleshooting issues and resolving technical challenges until they are completed by 100%
- Proactively monitor integrations to ensure availability and address potential issues promptly
- Respond to support requests and inquiries in a timely manner across the platforms
- Follow up on daily basis after tasks and projects that are still open and awaiting to be solved
- Collaborate with the development team to improve our products and bring solution to our affiliate teams to maximize our products

**What we can offer to you:**
- Working in a successfully dynamic international company
- Competitive salary
- Paid sick lists and vacations
- Medical insurance
- Flexible work schedule
- Work with a professional team
- Friendly atmosphere
- Corporate events
- Remote work