Position: NOC engineer
Company: 2K-Group
Category: Sysadmin
Experience required: 1y
English level: upper
Published: 2022-02-01T00:00:00+02:00

We are looking for a NOC engineer to join our team for a long-time project.
Our client is a European software development company working on its own iGaming Industry product.

Responsibilities:
 - Proactive monitoring of all production networks, servers, applications, and services.
 - Be the first line support to all incidents and outages.
 - Respond to customer inquiries in general.
 - Categorize issues and escalate accordingly.
 - Troubleshoot technical issues to give as much insight as possible to the Layer 2 technical staff.
 - Be a single point of contact to the technical teams.
 - Document all work through tickets and assist in the growth and maintenance of the companies knowledge base.
 - Document procedures, how-to’s, and any other items as required for internal operation.
 - Notify internal stakeholders and third parties of any outages or incidents according to SLAs.
 - Participate in shift work Monday to Sunday between 9am and Midnight (CEST).
 - Issuing of detailed RCAs for all incidents.

Job Skills & Qualifications:
 - Previous slots / casino experience required
 - Basic System Administration preferably on both Windows and Linux environments.
 - Basic SQL knowledge.
 - Basic Network troubleshooting.
 - Basic knowledge of working with a ticketing system (Jira, Service-Now and similar).
Basic knowledge of working with a documentation system (Confluence, Wiki, and similar).
 - Willing to work Shifts Monday to Sunday (including public holidays) on an average 35 hour week.
 - Customer Service with technical background experience is preferred.

Full-time remote job.