Position: Senior Customer Success / Key Account Manager
Company: Party.space
Category: Sales
Experience required: 2y
English level: fluent
Published: 2022-09-01T00:00:00+03:00

**What will you be doing:**
- Lead the onboarding process with the clients- implementation and adoption
- Develop the upsale framework & lead conversion of one-off clients into subscribers
- Represent the voice of the customer and facilitate problem-solving with the product teams to bring innovative ideas and customer requests that drive the product forward
- Building and developing strong long-term relationships with clients
- Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing

**Core Skills:**
- 2+ years experience as a Customer Success / Account Manager
- Advanced English level (verbal and written) 
- Experience working with SaaS products
- Perfect customer skills: communication, empathy, integrity, persuasion, creativity
- High level of accuracy and responsibility, attention to detail
- Ability to work both independently and in a team environment

**Nice to have:**
- Sales experience 
- Experience managing accounts for a product that solves complex problems across many business units

**We offer:**
- 100% remote work 
- Flexible working hours
- Personal growth opportunities
- Netflix-style vacation