Position: Customer Support Specialist (Ru, En)
Company: UPGAMING UA
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2022-01-01T00:00:00+02:00

UPGAMING invites you to join your team as a **Сustomer Support Specialist**

**What will be your duties and responsibilities:**
- High-quality customer service;
- Responding to incidents reported by users;
- Identifying problems and providing the resolution with your own skills or escalating them to the relevant person;
- Providing consultations to existing users in online chat;
- Managing/monitoring existing customer accounts;
- Relationships with partner companies;
- Preparation of reports for the relevant supervisor;
- Perform tasks of the supervisor within the scope of competence.

**Requirements:**
- Ability to speak and write in Russian and English languages (minimum level - B2);
- Knowledge of PC at the level of a confident user;
- Ability to politely communicate and conduct a dialogue with the client;
- Work experience is not required but is encouraged.

**We offer:**
- Competitive salary;
- Opportunity for professional growth and career development;
- Comfortable working conditions in a friendly, supportive and motivating team that will help you succeed;
- Opportunity to join us without work experience;
- Complete training required for the job;
- Various packages of compensation and bonuses depending on the duration of cooperation.

**Working conditions that we will provide:**
- Workplace: Kyiv, (office within walking distance of the Kontraktova Ploshcha and Lukianivska metro station); 
- Shift work schedule: 1-day shift from 8:00 to 20:00, 1-night shift from 20:00 to 08:00, then 3 days off. Flexible schedule with the ability to change shifts with colleagues;
- A comfortable working place with all the necessary equipment.