Position: Operator dispatcher
Company: ExcelPro
Category: Support
Experience required: 1y
English level: upper
Published: 2020-08-01T00:00:00+03:00

We are looking for passionate and enthusiastic people, who would like to start off their career right by joining our team as Operator dispatcher!

Don't miss the opportunity that will allow you not to adjust to your boring office schedule! You can easily combine excellent work with study and gain valuable experience and career growth!

So, what You'll Be Doing:

- Receive calls and emails from customers and inform them in a simple and understandable way about the services provided by the company, their prices and various options for choosing the type of trip;
- Enter received and answered calls and emails in special statistics forms;
- Provide the client with advisory information that can be used to select travel options;
- Inform the client of any possible changes to the upcoming trip;
- Solve conflicts with clients on their own or inform the manager about them;
- In the event of an incident, record it in the system according to the approved protocol and inform the operating manager and owner of the company;
- Negotiate with partners;
- Be polite and correct and maintain a positive image of the company;
- Keep track of all incoming emails and respond to them in a timely manner;
- Keep statistics of phone calls, correspondence and display it in the installed files.

What do we offer:

- A great opportunity to work from home in a comfortable environment. Shift work schedule: 12 hours day / night shift, 15 working days per month;
- Salary in foreign currency, paid 2 times a month;
- Complete the training required for the job;
- Comfortable working conditions, we provide all the necessary equipment for work;
- Professional development program with a revision towards increasing employee income for 6/12 months;
- Schedule with the ability to change shifts with colleagues.

Our wishes for you:

- Level English (upper-intermediate).
- Excellent communication skills;
- Customer Service oriented;
- Previous experience in Call-center is a plus;
- Experience in last place at least a year;
- Open to shift work;
- Ability to react calm and quickly in spontaneous and stressful situations.