Position: FinTech support agent (Night Shifts)
Company: AnyTeam
Category: Support
Experience required: 1y
Published: 2021-08-01T00:00:00+03:00

**Your skills:**
• Experience in Customer Support: middle+
• Experience in FinTech support (6 months +)
• Knowledge on specifics of various payment systems
• Experience providing support via email and live chat (at least 6 months)

**Would be a plus:**
•English 
•Confident knowledge in crypto 

**What you'll do:**
• System activity monitoring;    
• Issue cases escalation to the technical team and control their timely resolution; 
• Collaborating with partners and ensuring stable speed of operational processes execution;
• Ensuring timely customers requests solution;
• Assisting in developing support documentation for users and your team;
• Collaborating with support processes optimization; 
• Being up-to-date with new developments, changes and feature releases;

If you have any questions do not hesitate to write me :)