Position: L2 Support Engineer
Company: Playtech
Category: Support
Experience required: 2y
English level: upper
Published: 2022-09-01T00:00:00+03:00

**Job Description**
Quickspin is a Playtech company — one of the world’s leading providers of innovative and entertaining video slots. We have a long and successful history of creating award winning games. We are now looking for a talented L2 Support Engineer to join us!

**About the role**
As a L2 Support Engineer at Quickspin, you will play a crucial role for our platform team by supporting the systems tied to our new platform. This role is an important one for Quickspin, as you will diagnose and rectify any potential issues on our network and Systems while keeping contact with our B2B clients. You will also cooperate with our platform team in Sweden, Poland, Spain and therefore be an important link between our products and clients.
Being attentive to our customers and a skilled support engineer, you will be supporting a high-load production application whilst communicating with both customers and internal stakeholders like Developers & Account Managers. You will investigate product-specific issues and work in a small and agile team with opportunities for your professional development.

**Who are you and what do we offer**
We are seeking a social, positive, and driven person who can help us establish the best support system on the market. You are a team player with strong initiative and self-motivation thriving in a small team environment where the route from idea to implementation is very short. In return we offer an excellent benefit package, English courses and a challenging yet rewarding job in one of the fastest growing and most exciting industries there is. We are also proud to say that we have an exceptionally high employee satisfaction index, the opportunity to have your work seen and enjoyed by millions of users, world-wide.

**Qualifications**
• At least 2 years of prior experience as a L1 or L2 Support Engineer
• Experience with Linux system support and production systems support
• Good understanding of networking: TCP/IP, NAT, DNS
• Programming skills in Python, Ruby and/or Bash
• Experience with issue tracking systems: Jira, ServiceNow
• Troubleshooting skills: client issues debugging, logs analysis, anomalies detection
• Experience with technologies like Docker, Ansible, Elastic Stack, Grafana, Zabbix and Nagios.
• Advanced skills in both written and spoken English

**We also value**
• Experience working in a product company
• A service-minded approach and a problem-solving attitude
• The ability to deliver in an agile environment where pace is high and all voices matter
• Desire for personal development

**We offer**
• Possibility to work with a product company
• Professional growth
• Educational possibilities
• Competitive compensation
• Fully-equipped perfect office space located in the city center (“Palats Sportu” metro station)
• Warm and friendly attitude to every specialist