Position: Technical Writer
Company: Sitecore
Category: Business Analyst
Experience required: 1y
English level: upper
Published: 2021-09-01T00:00:00+03:00

Your contribution to the Product Support Services organization will consist of driving and creating external documentation managed by the team with a goal of enhancing our team’s external customer interactions with useful, up-to-date, and targeted documentation, improving customer satisfaction, as well as increasing self-service and ticket deflection capabilities of our technical support systems.  

Sitecore will provide the necessary training on the Sitecore systems and used tools. 


**Job Responsibilities:**

- Write technical articles for Sitecore’s partners and customers, including known issues, how-to’s, targeted user and developer guides. 

- Work with internal Sitecore bug and support issue tracking systems to discover technical scenarios and transform them into external documentation that clearly describes the issue and appropriate resolutions. 

- Maintain Sitecore’s Knowledge Base site from the content structure, content discoverability, and documentation style perspective. 

- Analyze problematic product areas, technical support interactions, and consult with Software Engineers and Managers to determine topics that need to be documented and how they need to documented. 

- Follow and contribute to Sitecore’s documentation style guidelines and writing standards. 

- Edit, clarify, and proofread documents written by engineers.  


**Required Qualifications:**

- Experience of working on a similar position for 2+ years. 

- Excellent English grammar and writing skills. 

- Experience of creating, structuring, and proofreading technical documentation for software IT companies. 

- Excellent communication skills including practical experience of collaborating with technical employees such as Developers or Software Engineers. 

- Excellent knowledge of word processing tools. 

- Passion about learning and documenting new technologies.  

- Following areas are considered as strong assets: 

- Practice with editing HTML markup. 

- Basic understanding of programming or scripting languages such as C# or JavaScript. 

- Experience working with web content management systems. 


**What we offer:**

- Work with skilled colleagues who care about the results and ready to share experience.

- Good opportunities for further training and professional education (incl. access to LinkedIn Learning).

- Long-term employment with social benefits.

- English classes, health insurance and other benefits at company expense.

- Relocation package for candidates from other cities.

** Candidates will be asked to submit samples of their writing.**