Position: Client Success Manager (Account Manager)
Company: ITernal Group
Category: Support
Experience required: 2y
English level: upper
Published: 2022-08-01T00:00:00+03:00

We are looking for a highly energetic and intelligent person who will help our client success team to work with international clients. You will have many interesting tasks which helps you to improve your communication and analytical skills.

**Requirements: **
English level – upper intermediate at least
Experience in the IT outsourcing industry must have
2+ years of experience in Account Management 
Experience in working with international customers
Desire to build a long-term and strong partnership with clients
Customer-centric and result-oriented person
High level of responsibility
Excellent communication skills and negotiation skills with a focus on listening and asking the right questions
A supporter of the win-win approach
Understanding of software development 
Understanding of Agile methodology


**Responsibilities: **
Maintains regular communication with customer/partner/supplier and addresses needs through empathy with their environment
Influences IT strategy of the client by proposing new or alternative solutions and balancing effectiveness and efficiency
Build strategy plans for the collaboration with clients
Conducting regular quarter strategic meetings with clients
Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction 
Sending time reports to clients and invoices
Managing all financial and organizational  questions
Controlling accounts receivables and collecting overdue debt 
Documents management 
Working with CRM
Help with the organization of clients' workshops and team-building events with them
Upsales to clients

**We offer:**
Communication with clients from all over the world
An opportunity of rising to interesting challenges with international business cases for professional and personal growth
Working in a team of professional enthusiasts
Professional and career opportunities
Flexible schedule 
Paid vacation (18 days) and sick leaves (10 days) 
Personal budget for education
Business trips in Ukraine and abroad
English classes 
The environment where you can implement your ideas
Friendly professional staff and warm atmosphere
Team parties and corporate events