Position: Customer Success Manager
Company: Dynamicalabs
Category: Business Analyst
Experience required: 1y
English level: upper
Published: 2022-02-01T00:00:00+02:00

**Required skills:** 

- 1+ years of experience with IT support and consulting or similar client-facing role; 

- Excellent verbal and written English; 

- Perfect communication and presentation skills; 

- Good self-management, analytical and problem-solving skills; 

- Requirements gathering. 

 

**Will be a plus: **

- Technical background; 

- Willingness and desire to learn new technologies; 

- Results-driven and have a can-do attitude; 

- MS Teams, Zoom, Jira, Office 365, MS Dynamics CRM. 

 

**Responsibilities: **

- Develop trusted relationships with clients; 

- Clients’ onboarding, consulting, support, and training on all stages of client’s life cycle; 

- Requirements and feedback gathering; 

- Conduct demo, training, and catch-up meetings with clients; 

- Perform business analysis and create BA documentation; 

- Develop requirements for the technical team; 

- Create internal and external reporting documentation; 

- Close collaboration with the development team; 

- Projects coordination, task management, and sprints planning. 

 

**The benefits you will get: **

- Interesting projects and challenging tasks; 

- Comfortable work schedule; 

- Friendly team; 

- Opportunities for self-realization, professional and career growth; 

- Paid vacations; 

- Paid national holidays; 

- Paid sick leaves; 

- Flexible benefits program (life/health insurance, English lessons, Microsoft certifications, gym expenses, books, tickets to cultural events, soft purchasing, professional courses and conferences) 

 

**We will be happy to see you onboard our team! **