Position: Technical Support Engineer for Betsson Group
Company: Ciklum
Category: Support
Experience required: 2y
English level: intermediate
Published: 2021-04-01T00:00:00+03:00

Description
On behalf of Betsson Group, Ciklum is looking for a Technical Support Engineer to join the Kyiv team on a full-time basis.

Kyiv team is developing Payment system and solutions for our online entertainment platform. The role of Technical Support Engineer means that you will join and influence a project which is being created using the latest technologies (C#, .NET Core, .NET Framework, JS Frameworks (Angular, Ember), Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Cassandra, Couchbase, ASP .NET MVC), and test automation. We are a very Agile team that uses Scrum and common sense to assist in development. You will join the team of Technical Support Engineers in Kyiv Team.

 

Responsibilities
Learn our Payment System and underlying business model/processes
Provide high quality 3rd line Technical Support for Payment System to our Customer Support Team in Malta, to our Partners and Engineers in Kyiv Team (Developers, DevOps, QAs etc.)
Participate in regular configurations of Payment System
Communicate with partners/business clarifying operational requirements/conditions
Requirements
Experience in IT/Software industry
Knowledge of SQL: you can write scripts and reports
Working knowledge of English (written/spoken)
Desire to provide luxury support
Both a strong team player and able to work independently
Detail oriented, focused, with the right attitude of ‘getting things done’
Desirable
.NET/C# experience
Basic understanding of JS
Experience with Jira, any source control systems, browser’s console
Understanding of online entertainment, gambling industry
What's in it for you
Open atmosphere
Challenging tasks – you and the team are to define every next Sprint, tasks and how they will be implemented
Smart solutions – yes, we produce them
Business trips
International environment
Sport & games activities
You will be involved in all phases of development
Office in Gulliver, nice view in every weather
Work from home during COVID19 and of course you can visit and work from office
Smiles and jokes