Position: Technical Support Specialist (L2)
Company: PayOp
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-11-01T00:00:00+02:00

PayOp is an international FinTech and E-Commerce company with offices in UK, USA, Singapore and R&D center in Kyiv, Ukraine. Offering payment acceptance in 170+ countries with 300+ methods including internet acquiring. We are an ambitious and open minded team of professionals who share Agile values and create best in class global products.


**What’s the deal:**

Working with ticketing system, email, skype and other communication channels (Mo-Fr, 13:00 - 21:00 shift)
API и CMS-plugins integration (rare), bottleneck/bugs checking and analyzing
DataBase (unloads, search, select)
Payments method testing
Work with Graylog
Be a part of new processes integration
Work with SQL query, creating and analyzing reports
Installation, integration, configuration, monitoring, backup, service creation and day-to-day customer support
Respond to escalated technical issues and preliminary investigation to customer issues and service requests, primarily by email


**What we expect from you:**

Zendesk (or other ticket system) / CRM knowledge
REST API consulting and testing
DataBase: MySQL and PostgreSQL (select, data grouping, aggregation)
Metabase и postman
Skills to find correct data in particular place
Attention to details and concentration
Experience with Jira, Confluence


**Nice to have:**

Understanding of subqueries and where to use them
Knowledge / eager to learn of JSON
Knowledge of query optimization, understanding of window functions
HTMLl, PHP, others will be +
CMS: Wordpress, Lineage, Opencart, others will be +



**What we offer:**

Innovative environment:
Challenging projects in FinTech and E-Commerce innovative domains
Newest stack of technologies (PHP Symfony, Angular)
Being a part of the launch team of the best in class global products
International team

Professional development:
Working according to Scrum framework
Internal training in FinTech and E-Commerce domains
External training in Agile frameworks, PHP development and QA expertise
English lessons in the office

Comfort & care:
Timely salary payments according to industry standards
Regular individual salary reviews
Flexible working hours