Position: QA Support (L2) engineer
Company: ZappySales
Category: QA
Experience required: 2y
English level: intermediate
Published: 2023-04-01T00:00:00+03:00

A US-based b2b2c company is looking for an experienced L2 support engineer to improve QA practices on the project.

Duties:
 - review logs from 3rd party integrations
 - create and maintain Jira issues (inc. description based on best practices, issue confirmation, and validation of the fix)
 - translating business requests/error reports to the dev team and communicating status back to business
 - maintain SUP board prioritization and clean state
 - spot trends and patterns while working with issues 
 - escalate concerns to Engineering Lead or Business Owner

Expectation:
 - be well-organized
 - be able to read Java stack traces
 - be attentive to details 

A big plus is a previous experience in an e-com business