Position: Service Desk Specialist (middle+)
Company: Playson
Category: Other
Experience required: 3y
English level: intermediate
Published: 2023-07-01T00:00:00+03:00

Due to the dynamic growth, we are excited to invite **Service Desk Specialist** with relevant background to apply for the role in our Service Desk department. This position involves providing service both to our remote employees in Ukraine and overseas.

**Must-haves to succeed in the role:**
✅ 3+ years of system administration experience
✅ Strong technical proficiency and understanding of computer systems, software, hardware, networking, and troubleshooting methodologies. 
✅ Knowledge of specific technologies, operating systems, programming languages, or applications relevant to the company's products or services is often required
✅ Excellent communication and customer service skills
✅ Ability to solve problems efficiently and provide effective solutions
✅ Documentation and record-keeping abilities
✅ Collaboration and teamwork capabilities
✅ Adaptability to learn new technologies
✅ Google Workspace
✅ Work experience with VPN, VLAN, LDAP, AD, FreeIPA, IPsec
✅ Extensive experience with various software installation, setup, configuration, accounts management etc.
✅ Experience in asset management
✅ Atlassian Stack administration
✅ English — at least Intermediate+ level
✅ Proactive style of work and clear ambitions/career aspirations

**The importance of the role is in:**
🤝 Prepare workplaces for new employees and advise them on working with a PC
🤝 Hardware management (reserve, availability, registration, assistance with purchases and delivery)
🤝 Software management (manage licenses)
🤝 Software installation assistance (provide clear instructions for employees who need to take some actions regarding software installations etc.; assist personally with installations when needed)
🤝 Timely support teams when technical issues appear (in Ukrainian, in English)
🤝 Preparation of instructions for employee training
🤝 Administrate internal corporate networks efficiently and according to corporate security policy
🤝 Corporate mail service management
🤝 Work with VPN, VLAN, LDAP, AD
🤝 Manual work (disassembly, upgrade, diagnostics of laptops, printers, cooperation with a service center)
🤝 Working with the Service Desk system
🤝 Work in accordance with the established corporate policies of the company

**What you get in return:**
🏆 Competitive salary fixed in USD with yearly performance reviews
🏆 Transparent bonus system on a quarterly basis
🏆 Diia City form of employment in Ukraine
🏆 Full taxation coverage from the company’s side
🏆 Flexibility in your schedule
🏆 Full Medical Insurance for you and your +1
🏆 Unlimited paid vacation leave and Ukrainian bank holidays
🏆Unlimited paid sick leave in case of necessity
🏆 Hybrid Work in hub location (3 days at office / 2 days WFH)
🏆 Development courses/training reimbursement
🏆 Online Corporate English classes
🏆 Employee Referral bonus program and much more
**Apply now!**