Position: Customer Success Manager (Account Manager)
Company: Allset
Category: Other
Experience required: 2y
English level: upper
Published: 2021-01-01T00:00:00+02:00

The CSM serves as the trusted point of contact for a portfolio of customers, beginning from post-sale onboarding  and during restaurants life cycle. They proactively engage accounts to ensure optimal leverage of the product and its best practices towards customer's business goals, thinking outside the box for ways customers can increase business value and achieve desired outcomes. If you are technically savvy, love wowing customers, and will go above-and-beyond to serve restaurant partners, this role is for you!

What you’ll do:

- Work closely with our restaurant partners leading every aspect of the post-sale relationship; onboarding, training, demos, regular check-ins, ongoing support.
- Review product adoption/utilization and provide guidance to restaurants on how they can realize more value from partnering with Allset 
- Understand the client success metrics and consistently deliver on those metrics
- Collaborate with other Allset teams (Support,Sales,Operations) to serve customers best.

Qualifications:

- Excellent written and verbal communication is a must (you will be on the phone all the time with the clients)
- 2+ years of account management or sales experience. Experience with Salesforce or Hubspot  with the ability to quickly learn new software
- Excel proficiency and data intuition
- Strong presentation/demonstration skills, effectively working directly with prospects, clients, and account executives
- Can perform day-to-day work with minimal supervision, and new and/or complex assignments with more detailed direction
- Initiative, intellectual curiosity, and a desire to learn.

Work schedule:

Night shifts Monday - Friday, 4 PM–1 AM or 3 PM–12 AM (Saturday and Sunday off days) 

Nice to have:

- IELTS Certificate (International English Language Testing System) 7.5 or higher
- Working at a start-up experience is a plus

We offer:

— Great office in the heart of Kyiv;
— Working in the successful US startup backed by top investors;
— Stock option plan;
— Paid lunches at restaurants via Allset corporate credits;
— Educational possibilities;
— Health insurance;
— Regular salary review;
— Work from home option at least till the end of the year.