Position: Technical support specialist
Company: Travix
Category: Support
Experience required: 2y
English level: upper
Published: 2020-08-01T00:00:00+03:00

What You’ve Already Accomplished…So Far
already have 1 year of experience with IT applications support
experience with relational databases (MS SQL, MySQL, Oracle)
have basic Linux knowledge
ability to manage several clients
able to do tasks «for yesterday» ;)
detail-oriented with the ability to prioritize and multitask
have a strong desire to learn, grow and contribute to overall company values of collaboration and service
have excellent English — communication, listening, presentation, and writing skills
What You’ll Do

Investigate technical problems and diagnose root causes in Linux and Windows servers
Develop, design and propose solutions to meet technological and business needs for customers
Manage critical issues that impact customer’s business
Work with R&D and Product teams to meet customer requirements and improve our product
Manage projects internally as well as externally
Present complex technical information about the product to the customers
Take part in the creation and maintenance of our knowledge-based and community
From our side:
The product is developed in traditions of Silicon Valley, so you will cooperate with office in San-Francisco
«You have unlimited questions remaining» is core to our team’s philosophy. We are excited about learning and sharing together, and work hard to make sure that everyone is set up for success.
Unlimited vacation
20 days of paid sick leaves
sport compensation (300 USD)
budget for courses/books (300 USD)
opportunity to receive AWS/Amazon certifications