Position: Technical Support specialist
Company: Unihost
Category: Support
Experience required: 1y
English level: upper
Published: 2023-03-01T00:00:00+02:00

Who we are:

Unihost.com is a web hosting platform that helps our clients realize the potential of their IT projects by providing reliable servers, high-quality technical support and a set of specialized solutions.
We have more than 180 server configurations in the EU, USA, Canada and Asia and we are growing.

We have ready-made solutions and a powerful team. 
We are looking for a Technical Support Specialist who will provide high-quality technical and advisory support to web hosting users and take an active part in the development of the technical support department.

Responsibilities:
- Consultation of clients on selection and administration of servers and 
  software;
- Configuration and maintenance of servers at the request of clients;
- Implementation of a full cycle of work with the issuance of server access 
  data to clients (taking into account the order/billing operation on the part 
  of partners);
- Participate in the support and development of the project's internal IT 
  structure and the development of server administration services;

Required skills:
- Administration of web servers (apache/nginx/varnish); databases 
  MySQL, PostgreSQL, MariaDB; mail systems 
- (Postfix/Exim/sendmail/Dovecot/iRedMail/EfaMailScaner);
  Installation of OS (Unix, Windows), necessary software, configuration of 
  services; OS and data backup and recovery settings; VPN 
  (IPSec/OpenVPN/PPTP/L2TP);
- Monitoring of project and client services (Nagios/Zabbix) + identification 
  of problems and their elimination;
- Work with control panels (ISPManager/cPanel/Plesk/VestaCP/CWP); 
  Esxi/Proxmox/Openvz/KVM virtualizations;
- Writing bash scripts.
- English of Intermediate level or higher.

What we offer
Competitive salary;
Obtaining a unique experience and no restrictions in development;
Ability to influence processes and strategy
Full remote and the ability to work from any country in the world.