Position: CRM Manager
Company: Uproad
Category: Marketing
Experience required: 2y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

Uproad is looking for a CRM Manager.  In this role, you will have the opportunity to implement and execute cross-channel marketing campaigns and manage customer life cycles with best-in-class automation tools as part of the Uproad product team. We are looking for a team player that has deep product automation and/or marketing, execution and data management skills with the ability to experiment and learn fast.
The position reports to the Head of Product and is a remote role.

**Responsibilities:**

— Construct prospect and customer lifecycle journeys that effectively contribute to the sales pipeline.
— Create, test, and execute campaigns to ensure their successful implementation.
— Oversee the technical aspects of marketing systems, including Braze and Salesforce.
— Document campaign details and provide comprehensive reports on the obtained results.
— Champion and adhere to data governance guidelines to ensure data integrity and compliance.
— Collaborate with Product, Marketing and Support teams to monitor and optimize the performance of Marketing Automation.
— Develop automated programs like frequency caps that align with marketing and business requirements.
— Assess, implement, and maintain new technologies, including add-on applications, to enhance campaign optimization.
— Create reports on marketing campaigns and contact management for insightful analysis.

**Qualifications:**

— Minimum of 2 years experience in CRM within the technology or e-commerce sectors
— Proficient in working with Email Service Providers (ESPs), designing and executing multi-channel programs, campaigns, and target audiences. Familiarity with Braze or Hubspot is highly desirable.
— Solid understanding of setting up and managing Tech CRM systems and data infrastructure
— Thorough grasp of CRM methodology, practice, and measuring return on investment (ROI)
— Exceptional analytical and data synthesis skills, with a track record of extracting valuable insights and opportunities from data and research. - — Experience utilizing Amplitude is a plus.
— Good understanding of subscription business models
— Proven ability to enhance customer Key Performance Indicators (KPIs) through CRM initiatives and A/B testing, incorporating personalization and localization across diverse regions and languages
— A deep passion for marketing, data analysis, customer management, and rapid experimentation frameworks
— Result-oriented mindset, thriving in fast-paced environments
— Excellent interpersonal skills, excelling in communication and collaboration

**We can offer:**

— Competitive salary;
— The ability to focus on your work: a lack of bureaucracy and micromanagement;
— Ability to work remotely;
— Paid vacation (24 business days) and sick leaves;
— VIP Medical insurance (in Ukraine);
— English-speaking club with a native speaker;
— Corporate mental health support (individual therapy sessions with a specialist).