Position: Customer operation manager (Romanian language)
Company: BUKI
Category: Support
Experience required: 1y
English level: intermediate
Published: 2023-09-01T00:00:00+03:00

Description:
For over 9 years, we have been building an international EdTech product company - helping students from all over the world find the best teachers to study a wide variety of subjects and explore their knowledge professionally. Today, our marketplace is active in 7 countries, with more than 900,000 students and over 110,000 teachers!

We are always open and looking for new talents to join our strong team. One of our fastest growing products, BUKI School, has opened a position for a Customer Service and Tutor Manager for the Romanian market, or a person who will lead the market from the customer service side and drive it.

Professional requirements:
Fluency in Romanian: correct and clear pronunciation, competent and structured letter writing;
Knowledge of English language at the conversational level;
At least 1 year of experience as a Sales manager/Administrator/General manager/HRG/Customer support;
Work experience in a training center, courses, private tutor, online school is a plus;
Previous experience in managing teams in educational companies (courses, schools), where there was a process of group and/or individual online classes - is welcome;
Confident computer user (fluent in MS Office (Word, Excel), Google Docs, Gmail, and various types of browsers);
Analytical skills, working with tables and other types of reports at a high level;

Self-organization in work and responsibility, first of all - to yourself ;)

Scrupulousness in work, attention to detail;

Openness to new knowledge and a positive attitude!



Your tasks on the project:

Work with clients - accepting requests, clarifying details, assigning a teacher, and monitoring payment and lessons;

Coordinate the team of recruiting and onboarding teachers in accordance with the flow of clients.

Work with Education Department to improve the local educational part (content, quality of teaching) at the level of building processes.



You will work with:

Existing teams that work operationally in the markets of Ukraine, Poland, Kazakhstan;

The existing Core Team (marketing, product and analytics, business development);

And directly with the CEO and founders of the company, who are always open to new ideas and implementation.



What we offer:

Complete autonomy and direct influence on the growth and development of the market: strategy development and process building;

Open processes based on agile methodologies and Agile framework;

The company with very fast growth from year to year and strong presence in 7 countries and plans to enter new geographical markets;

Flexible work schedule with a focus on great results.

We look forward to receiving your CV.