Position: Support Engineer / IT Engineer (Junior)
Company: Miratech
Category: Sysadmin
Experience required: 1y
English level: intermediate
Published: 2020-07-01T00:00:00+03:00

This vacancy is open in our IT department.
**Qualifications**
Working experience (at least 1 year) as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Working experience with Windows environments
Experience in diagnosing and troubleshooting technical issues with OS and hardware on workstations and laptops (includes remotely support)
Familiar with remote desktop applications and help desk software (eg. Quick Assist)
Written and verbal communication skills in English
Previous experience with providing step-by-step technical help (both written and verbal)
Knowledge the principles of processing requests in Service Desk systems

**Responsibilities**
Act as the first point of contact between clients/customers who need technical support and the IT department
Diagnose, troubleshoot and resolve issues with IT workplace equipment (PC, laptops, mobile phones) on Windows, Android and IOS OS
Help users to solve problems related to the user's workplace (remotely or in the office) or give them instructions and guides
Prepare new or update workplaces (creating new accounts, changing access rights, blocking user accounts)
Resolve requests before the deadline date
Properly escalate unresolved issues to appropriate internal teams (e.g. 2nd line support)
Provide fast and accurate feedback to customers
Communicate with clients to make sure that their computer systems are functioning properly after troubleshooting
Make sure all requests are properly registered/assigned
Make technical instructions and manuals
Train people on how to use different types of systems and software
Prepare accurate and timely reports

**We offer**
Strong career opportunities for professionals
A variety of international projects and mobility across projects
Professional development support
Competitive compensation, advanced bonus systems
20 working days of paid vacations and paid sick leaves
Flexible work schedule with a possibility for teleworking
Corporate health insurance program
Foreign languages classes and communication with native speakers
Corporate mobile service compensation in case there's business need
Modern and conveniently located offices with good working conditions
Sport room, children room
In-house canteen or kitchen, free fruit
Corporate, social and cultural events