Position: Customer Success Representative
Company: Streamline
Category: Support
Experience required: no_exp
English level: fluent
Published: 2021-04-01T00:00:00+03:00

Requirements:
Fluent English — written and spoken skills;
Fast typing, good spelling, and strong grammar skills;
Minimum a bachelor’s degree is required (master’s degree in progress are accepted too);
Customer service experience and strong communication skills.

Responsibilities:
Resolve support issues received from customers via email, live chat, and calls;
Become a product expert and collect best practices for publishing in our knowledge base;
Proactively contact customers to secure customer success and to collect feedback;
Report issues to the developer team for further resolution.

Nice to have:
Technical background;
Experience of living in English-speaking countries.

Why You Should Join Us:
The opportunity to learn & grow as a professional in a warm and friendly environment;
Work in our cozy office close to Politekhnichnyi Instytut (not remotely);
Paid lunches;
Covering professional learning;
Medical insurance.