Position: Customer Support
Company: Ciklum
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-09-01T00:00:00+03:00

Description

On behalf of Ciklum Digital, Ciklum is looking for a Support Engineer to join the UA team on a full-tme basis.

We are looking for service-oriented specialist with good command of English language and communication.

As a part of Ciklum, you will be providing service on behalf of one of our clients.

Our client helps farmers optimize their daily activities. It varies from agronomic and business decisions, to the management of farming operations and provides farmers with the most advanced data and intelligence network. You will play an important role in the day–to-day back office functions: provide visual inspection services, scanning through images and mark up issues with them.

Responsibilities

Perform visual inspection of the images coming from fields. Analyze huge amount of content in order to find any defects in environment they have been created
Be responsible for the quality of service and performance
Provide regular and accurate reporting on daily tasks

Requirements
Intermediate – Upper intermediate English
Able to demonstrate the ability to undertake the responsibilities
“Good eye” & attention to details, dedication, assignment focused
A passion for service Improvement
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Good written and verbal communication skills
Full time employment
Excellent self-management skills
Able to manage sensitive and sometimes confidential information
Self-motivation and able to take responsibility
Able to manage and prioritize tasks and time efficiently
Able to demonstrate initiative and a proactive approach to daily tasks
Basic technical background (Basic IT education, courses will be a plus)
Experience with Jira, Confluence will be a plus
Location: Ciklum Office
Education and/or experience:

Service Desk management experience is a plus
Knowledge of the concepts of Data Tagging
Excellent capabilities in Microsoft Office

Desirable

Military history/experience from intelligence units
Readiness to start immediately

What's in it for you

Unique working environment where you communicate and work directly with client
Competitive salary
Career and professional growth
Possibility to work in a big and successful company
Long-term employment with 20 working-days paid vacation and other social benefits           
Working in centrally located office with warm atmosphere which creates really good working conditions