Position: Quality Control Team
Company: Aclogoz
Category: QA Automation
Experience required: 1y
English level: upper
Published: 2021-10-01T00:00:00+03:00

Our partner provides cutting edge research and development services to established US companies to create voice analytics software solutions that are used worldwide to detect a wide range of near real-time fraudulent activities, as well as technical assessment and support services related to voice analytics looking for assistant manager ops support/quality control team.

 JOB DESCRIPTION
Assist the Team Manager to ensure worldwide operations and Quality Control activities are conducted at the highest technical and quality standards to guarantee all operations are successful and the results of all interviews are correctly evaluated.  Ensure the team is properly trained and equipped to carry out its mission.  Assist the Team Manger with administrative tasks required to effectively manage the team, including day-to-day supervision and accountability of team members.  Reports directly to the OPS Support/QC Team Manager. The successful candidate should be highly-reliable, well-organized and able to clearly communicate with subordinates and leadership.

RESPONSIBILITIES
In addition to the above, this position is also responsible for the following:

•	Directly assist the Team Manager in managing technical aspects of “back-end” operations, to include identifying and prioritizing any technical or operational issues to ensure that the system is available worldwide 24/7.
•	Ensure the worldwide network is operating as required for mission accomplishment.  Quickly identify and resolve any technical issues that impact on mission accomplishment. 
•	Based upon current and emerging mission requirements, coordinate with the Chief Engineer and Systems Administrator to ensure the network is correctly configured for mission accomplishment.
•	Advise and assist the Chief Engineer and System Administrator about network and telecommunications related matters that impact on the effectiveness of the system. 
•	Ensure the Quality Control Section processes the results of the interviews correctly.  
•	Assist with supporting/optimizing Asterisk scripts, SIP phones, server registrations 
•	Log analysis of the audio stream quality
•	Prepare reports for the team manager and top management
•	Manage new/existing phone numbers registered in the US and assign them to required servers 
•	Working with the bug tracking system (Jira)
REQUIRED SKILLS
•	English — written and spoken (upper intermediate/ advanced)
•	Good skills in Windows administration (restarting services, reading logs, checking for open ports, etc.)
•	Good skills in Linux administration (RHEL\CentOS. Partitioning, reading log files, restarting services, managing file permissions etc.)
•	Shell scripting
•	Good knowledge of Asterisk (Installation, configuration, dial plan scripting, SIP trunk registration, organize outgoing calls, be able to connect to TTS and STT online services)
•	Good network administration knowledge: firewalls, TCP/IP, ssh, VoIP, etc. 
•	Good knowledge of Zabbix system, WireShark system log analysis
•	Practical SQL installation, administration, DB structure reorganization, queries, redundancy
•	Have a good knowledge in JIRA 
•	Good time management, stress resistance
•	Teamwork and leadership skills
BENEFITS
•	High-quality work environment 1500-2000$
•	Competitive salaries, to include paid vacation, paid sick time, and end of year bonus
•	Training will be provided, and there is the potential to be promoted based upon performance.