Position: Customer Support Agent
Company: SocialTech
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-12-01T00:00:00+02:00

We are a global IT company in the Social Discovery niche. While believing in entrepreneurs, we help them to realize their dreams and ambitions, thus becoming the best venture builder in the country.
TrusTech is a team of young specialists in the area of technical support. There are more than 80 happy faces on our team, and we are cooperating with a major client in the dating sphere.

At the moment, we have an open position of Customer Support Agent. If you want to develop your skills in English, communication or try yourself in an IT company — this opportunity is for you. We are looking for active young people to be a part of our team in the Kyiv office.

You will be a perfect fit for us if you can:
— Speak English fluently and understand native speakers with ease;
— Handle business emailing like Elon Musk;
— Convince anyone in anything;
— Adapt and learn easily as we are a fast-growing team and offer many opportunities which will help you develop your personal and professional skills;
— Smile with the tone of voice and type as fast as if you’re running from a cheetah;
— Work night shifts (2 per week).

So, you’ll be responsible for:
— Verbal and written communication with our customers;
— Handling 1st level support cases on all issues;
— Ensuring that each customer receives outstanding service;
— Active communication with other departments to ensure that a complicated case may be resolved and the customer remains happy.

What differs us from others:
— Ability to develop yourself and change the position fast (ShiftLead, TeamLead, Billing, QA, Technical Support);
— Opportunity to move between projects if you have the necessary skills and desire;
— Not only unlimited tea and cookies but also FULL DINNER catering (even during night shifts);
— FREE trainings, lectures, and workshops on every aspect of working in IT (development, marketing, design, etc.);
— Super fun team-building events in a friendly and supportive atmosphere;
— You will have more merchandise than your favorite band can offer, that you can post to your Instagram (hoodies, t-shirts, notebooks, bum-bags);
— Cool office, designed specifically for Support Team (so you will have the ability to work on the sofa or while making tea) and relax playing ping-pong, PS4, or smoking Shisha, can your previous workplace show that off? :)