Position: Technical Support Engineer
Company: GeeksForLess
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-01-01T00:00:00+02:00

Looking for technical support agents to work on a stable project (hosting company)
Full-time, long-term
Working Schedule: Mon-Fr 15:30 - 00:00

Requirements:
• English Upper-Intermediate
• Basic understanding of the Windows environment;
• Understanding of standard support procedures for proper reporting, escalation, and follow-up;
• Knowledge of TCP/IP, DNS, and other networking concepts (HTTP and HTTPS)

Main Responsibilities:
• Investigate, resolve and conduct in-depth troubleshooting of hosting, email, database and other web-related issues using available resources over online chat and e-mail;
• Respond to customers’ requests (in a quick and efficient manner)
• Provide technical assistance with platform Web applications
• Troubleshoot web and email issues
• Provide support, following procedural documentation/templates
• Set up email accounts in Mail Clients and deal with login/access issues