Position: Customer Success Manager (Polish-speaking)
Company: PeopleForce
Category: Support
Experience required: 2y
English level: upper
Published: 2023-03-01T00:00:00+02:00

PeopleForce is an all-in-one, cloud-based HRM solution to help businesses evaluate and automate all aspects of HR and recruitment processes.
Now we're hiring a Polish-speaking Customer Success Manager with 1-2 years of experience in B2B SaaS products to join our PeopleForce team.

PeopleForce is the market-leading SaaS-based HRM solution to help businesses evaluate and automate all aspects of HR and recruitment processes. We build a high-performance culture in teams around the world, starting from our own. PeopleForce is a single HR platform that manages your entire employee experience. Love by tech companies.

So if you're passionate about working in a dynamic, fast-growing company with cutting-edge technology, ambitious goals, and opportunities for development, join us to drive the HR tech together!

**Now our team is looking for a Polish-speaking Customer Success Manager with 1-2 years of experience in B2B SaaS products.** The ideal candidate is a team player ready to make the role their own and help easily shape our customers' journey to PeopleForce software.

**Responsibilities:**
- Assist in generating MRR according to the company goals and contribute to generating new MRR;
- Assist in holding monthly churn rate under 4%;
- Prevent churn and/or follow the established churn process with a customer;
- Be the main POC for customers during their journey and provide them with all necessary tools in order for them to efficiently use the product;
- Foster/establish a great relationship with customers and help them get the most out of our product;
- Conduct Monthly Business Reviews with customers in order to identify their satisfaction level with the product, business needs, and upsell opportunities;
- Establish clear client retention goals;
- Keep customers engaged and regularly using the product;
- Build the gap between sales and customer support;
- Proactively resolve customer issues by assigning them to appropriate departments, managing and controlling the outcome;
- Assist in new employee onboarding;
- May include other duties as assigned by Management;

**Requirements:**
- Experience CS/AM 1-2 years in B2B SaaS;
**- Polish and English B2 Level;**
- CRM-savvy: Hubspot, Salesforce, etc;
- Proficiency in Google Spreadsheets and Slides; 
- Ability to keep the big picture in mind;
- Quick-thinking problem solver;
- Effective communicator and negotiator;
- Can-do attitude owner;
- Proactivity;
- Familiar with building reports, presentations, etc;
- Great soft skills;
- Ability to conduct demos and hold presentations;

**What do we offer?**
- 100% remote job;
- Work in a fast-growing leading B2B software development company with a flat structure;
- Work schedule, 8 working hours a day Mon-Fri (10:00 - 19:00 in the Kyiv time zone);
- Smart colleagues to share and exchange knowledge with;
- A lot of chances to grow;
- Paid Annual and Sick leave;
- Quarterly and annual social and team-building events;

**If this sounds like something you would like to be part of, we'd love for you to apply! 
Join our team and be part of the ambitious journey!**