Position: Account Manager (Fluent English)
Company: Checker Soft
Category: Support
Experience required: 1y
English level: upper
Published: 2021-04-01T00:00:00+03:00

**What we expect from you**
—Excellent English both written and spoken is a must!
— 1+ year in a similar role: Account Manager / Business Development Manager / Customer Service/ Technical Support
— Experience with CRM and Support Ticket Systems,
— Good business sense and the ability to work to budgets.

**Soft skills**:
• Good spoken and written communication skills;
• Strong presentation and negotiation skill and professional manner;
• Confidence, tact and a persuasive manner;
• Good organizational and time management skills;
• Good ’people skills’, for working with a range of colleagues and clients;
• A willingness to work long hours, often under pressure.

**What We offer:**
— Competitive salary based on your skills and previous work experience;
— Flexible working hours from your home office or wherever it suits you;
— Introductory training aimed at meeting your fellow team members, coaches, developers team, CEO and get to know business needs of the company and customers’ expectations;
— Quarterly trainings, conference in various parts or the world (when the world goes back to normal after pandemia :) to share your business ideas, experience, improve your professional skills and socialize.


**What you will be doing:**
— Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone, email or other online way of communication.
— Retain and expand clients’ portfolio annual system usage;
— Effectively interact with other departments within the company in order to be briefed and correct ensuring all aspects to the point of account manager handover;
— Ensure that clients know to use the services and provide assistance and support if necessary;
— Project managing, developing timetables and setting deadlines for clients and the Checker internal team;
— Producing monthly and quarterly status reports to each client and establishing individual requirements;
— Actively seeking to provide more benefits to portfolio by the services offered by Checker;
— Responding to requests from the Checker management in an efficient and timely manner;
— Support clients’ representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems;
— Co-work with development management team to improve system design, development process, account management;
— Respond to and follow up potential client enquiries using appropriate methods.
— Producing materials for clients training;
— Provide software application training using a variety of delivery methods including web-based and on-site training;
— Coordinate new customer implementations, providing effective training to maximize use of the software.