Position: Customer Support Specialist
Company: Salestio
Category: Support
Experience required: 1y
English level: upper
Published: 2022-11-01T00:00:00+02:00

We are a small startup that is looking for a new employee that could help us with customer support service. This position is fully remote, so no office presence is needed.

We have a few products that required regular customer support, documentation update, and handling of incoming requests. 

The ideal candidate for us is able to perform the following tasks and is ready to learn:

- Base Technical Support (L1 support, response to main questions, help with configuration)
- Writing and extending product documentation. 
- Recording training videos
- Writing blog posts (product updates, feature explanations)
- Help with testing new functionality
- Condition customer demo session and make an initial onboarding

Most of our customers speak English, but sometimes we need to respond to tickets in Italian, Spanish, French, and German. 

Please notice that you should have quite a good English level, so you can write responses to tickets without google translate. Speaking is also a big bonus point.

Most of the work is connected to e-commerce, so some experience there is a plus.

We're looking for a person to work full-time.
Normally we are working 40 hours/per week with a flexible schedule.

If you have any additional questions about the position, I will be happy to answer them.