Position: Customer support (Portuguese)
Company: Brainstack_
Category: Support
Experience required: no_exp
Published: 2020-11-01T00:00:00+02:00

**Brainstack_** is a team of intelligent, fun-loving people working on their own products that truly have value. Some of our products have already made their name In US, Europe, Central and South America, and we keep catching up with new products conquering new territories. We think that creating great products requires absolute teamwork, no matter which position you occupy: every task, every pixel, every code line makes a difference.

We’re looking for **Customer support Manager (Portuguese).**

**Requirements:**
- fluent Portuguese (both oral and written);
- strong communication and negotiation skills;
- familiarity with tools like Zendesk, Zopim, etc;
- time-management skills;
- acquaintance with IT sphere;
- stress resistance, ability to work in a high-loaded atmosphere;
- be ready to work from Monday to Friday 17:00-02:00 (we pay for taxi).

**Responsibilities:**
- processing of client requests through tickets, chats, calls;
- bug reports;
- achievement of team KPIs;
- Following the internal regulations of the team;
- Customer support when choosing a software package;
- Working with a client at the stage of sale;
- Completing additional tasks from the Lead direction.

**Other features:**
- possibility to be part of the creative environment and make your input to it;
- variety of social and professional activities;
- friendly and warm culture;
- PE employment;
- 24 calendar days of vacation paid per year;
- medical insurance;
- documented sick days paid;
- 3 non-documented sick days paid;
- breakfasts/fruit/yummies in the kitchen.