Position: Customer Success manager
Company: ESCA
Category: Support
Experience required: 1y
English level: intermediate
Published: 2022-01-01T00:00:00+02:00

Customer Success manager 700$
- 2 этапа собеседований: первый с директором и главным менеджером в отделе продаж. второй с руководителем компании на английским.  
- 5 человек в отделе продаж, 3 человека - клиентская поддержка
- с очень хорошим английским, так как этот человек будет вести команду поддержки и общаться с нашим руководителем, он Австралиец и говорит только по английскому. 
Вы имеете представление о разработке программного обеспечения? 
•	была ли практика в целом работы именно с КЛИЕНТАМИ, живого общения? - это очень важно, так как Вы будете постоянно общаться/обучать людей.

Our team quickly adapts to customer needs to deliver a high-level support experience through creative problem-solving and deep knowledge of PeopleForce software.
About us: 
PeopleForce is a modern SaaS based Human Resource Management (HRM) solution that allows companies to optimize their business and create high level employee experience.
Our team quickly adapts to customer needs to deliver a high-level support experience through creative problem-solving and deep knowledge of PeopleForce software.
Customer service engineers specialize in proactively solving technical problems customers might have with the product or services. This role requires a wide knowledge of computer systems, as well as an ability to be persuasive. A background in tech or engineering will be a plus.
Requirements:
•	Experience working in support area (1+ year)
•	English, Ukrainian and Russian — Intermediate or higher (verbal and written).
•	Trello, Google Docs, (will be plus knowing SQL and Jira)
•	Personal qualities: a team player, stress resistance, ability to work in a high paced environment.
•	Strong communication skills, patience and politeness.
In this role, you’ll get to:
•	Develop deep knowledge of the PeopleForce software
•	Communicate with our customers to effectively resolve issues through messengers (Telegram, Viber, Skype, WhatsApp, JivoChat), phone or mailbox (Gmail)
•	Provide quick response to the customers remote and 10 am — 6 pm (indoor)
•	Communicate thoughtful, customized solutions that help customers
•	Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
We are looking for people who:
•	Find creative problem solving fulfilling & challenging
•	Are self-motivated & eager to learn
•	Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
•	Adapt quickly to changing priorities and customer needs
•	Have a clear, professional, and informative communication style
What we offer:
•	Permanent job located in central Kiev (Mon-Fr) 
•	Flexible work schedule, within 8 working hour day
•	Coffee & biscuits, fruits etc to make you feel comfortable 
•	Professional education (digital resources, conferences, English lessons
•	Annual leave (20 working days), Sick leave (10 working days), work from home
•	Friendly environment and modern teams