Position: Customer Success Manager
Company: Wizer
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-01-01T00:00:00+02:00

**Who are we looking for​:**
We are looking for a person who has experience with customers in after-sales communication,to conduct customer onboardings, setting up annual goals and milestones and monitoring theprogress across the year . An ideal candidate for this position is a person who has experienceworking in the B2B SaaS products, passionate about making customers successful and is agreat team player who will empower everyone else in the team with customers’ data.

**Required Skills​:**
●Excellent verbal and written communication skills (English)
●Active Listening & Empathy
●Proactive problem solving
●Highly collaborative - ability to work exceptionally well in team

**Your Responsibilities:**
●Driving company growth by helping customers to succeed in their securityawareness goals
●Being a voice of customers within a company
●Conducting onboarding meetings and planning customer success milestones
●Monitoring customers’ health score and proactively keeping it high
●Promoting advocacy among happy customers
●Learning CS best practices and implementing them
●Helping to build a better product by providing data and insights about customers
●Minimizing customer churn
●Keeping CRM updated with customers’ data

**About Us:**
Wizer is a Boston based B2B cybersecurity product company that was founded 2.5 years agoand already has 8000+ companies from all over the world using it. We believe that cybersecurityis becoming an essential people’s skill and our mission is to make cybersecurity accessible foreveryone, everywhere. Wizer approaches security training in a unique and modern way, usingmicrolearning techniques and provides its users with engaging content, including videomaterials, games, and phishing simulators