Position: Senior Technical Writer
Company: GlobalLogic
Category: Other
Experience required: 5y
English level: fluent
Published: 2022-06-01T00:00:00+03:00

Job Description

Fluent in English.
Excellent technical writing skills.
Minimum 5 years of experience developing technical documentation for enterprise software users, system administrators, and other technical audiences.
Experience with IT and/or enterprise software.
Highly proficient with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, Javadoc Help, RoboHelp, HTML, XML, Adobe Acrobat, SnagIT, Camtasia or Captivate, Paint Shop Pro, and so on.
A strong understanding of the documentation development process, the software development process, and product lifecycles.
Ability to understand and document the big picture of product interactions and integrations.
Excellent communication and interpersonal skills, with the ability to work effectively with globally-distributed and culturally-diverse departments.
Ability to maintain professionalism when representing IDD. Help IDD cultivate good working relationships with groups internal and external to IDD and BMC.
Strong negotiation skills

Job Responsibilities

Quickly learn, document, and teach the use, features, and benefits of innovative software products and solutions for technical audiences.
Maintain creativity while working within IDD standards and guidelines.
Work effectively with cross-functional teams and within the processes and systems established by those teams.
Balance project ownership, individual work, and team-based documentation delivery. Prioritize assignments based on business needs. Balance work volume and quality documentation. Handle multiple projects effectively.
Report accurate and timely status for all assignments. Escalate issues and risks to management with appropriate mitigation recommendations

Department/Project Description

GlobalLogic Ukraine is inviting a Senior Technical Writer to join its Kyiv office for BMC Discovery team.
BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC Discovery is a “discovery tool”: it scans people’s networks and provides detailed information about the hardware and software it finds, including dependencies between them. This is tremendously useful to our customers. 
More information about the product can be found at https://www.bmc.com/it-solutions/bmc-helix-discovery.html


Keyskills - Must Have
Technical Writing Robohelp HTML XML

Keyskills - Nice to Have
MediaWiki Remedy