Position: Technical Account Manager
Company: CustomerTimes. Corp
Category: Marketing
Experience required: 3y
English level: upper
Published: 2020-05-01T00:00:00+03:00

Customertimes Corp. is a cloud consultancy, an ISV and a systems integrator. We are particularly focused on extending teams for US / European companies and delivering managed services. Our global organization includes 1,000+ talented and enthusiastic consultants, developers, business analysts, mobile experts and more than a half are based in the Ukrainian offices. We are currently looking for a Technical Account Manager. 

Requirements:
• 5+ years of experience as Account Manager, Program or Delivery Manager/Director in nearshore IT Services (Consulting or Outsourcing preferred)
• Should have good understanding of technologies and professional services delivery cycle, ideally within enterprise platforms (Salesforce, SAP)
• Bachelor’s degree in STEM (Science, Technology, Engineering or Math)
• Overall experience should include client facing, making compelling presentations, and creating collaterals
• Excellent cross culture communication skills, ability to be effective interpreter between global customers and Eastern European delivery, fluent speaking English
• Team Player and fun to be around!

What you will be doing:
• Establish relationships and build trust with the assigned set of existing customers (3 to 5), maintain Account Plans
• Drive the entire sales and client satisfaction cycle to achieve assigned quarterly/annual targets per account
• Stay current with client’s business and technology challenges, match these proactively with Customertimes professional services and product offerings
• Maintain a high level of relevant domain knowledge in order to have meaningful conversations with client’s product and technology delivery leadership
• Closely collaborate with internal engagement managers, competency leads and product teams in order to address customer requirements and solve issues
• Regularly qualify, plan and report upsell initiatives in Salesforce CRM
• Provide constructive feedback to the commercial management on ways to decrease the sales cycle, improve satisfaction, and expand share of the wallet

Company offers:
• Career path in a fast-growing company, ability to make impact
• Exposure to Fortune 500 clients
• Convenient office location in the city center
• Competitive compensation depending on experience and performance
• Social package — medical insurance
• Massage in the office
• Financial Stability
• Friendly team and pleasant working environment