Position: Customer Success Specialist
Company: United Software
Category: Support
Experience required: 5y
English level: upper
Published: 2022-04-01T00:00:00+03:00

As a Customer Success Engineer, you will be responsible for providing guidance and consulting on client-facing solutions leveraging the JetPatch platform. You will contribute to the designing, structuring, and implementation of solutions. To be successful, you must be ambitious and ready to step-up and have strong leadership, communication, and team-building skills.

**RESPONSIBILITIES**

● Participate in multiple aspects of the customer lifecycle from proof of concept, delivery, and support

● Be a technology evangelist and educate prospects and customers on the solution that makes the most sense for their business and technology requirements

● Collaborate with stakeholders and subject matter experts to ensure a comprehensive set of requirements are aligned to business objectives, gaining a full understanding of current and future state

**REQUIREMENTS**

● 4+ years of pre-sales and/or post-sales client interaction experience. Network or Security software experience is highly preferred.

● Ability to handle and overcome objections in both a pre-sales and post-sale context

● Experience installing, configuring, and troubleshooting enterprise-wide Apache web servers and Tomcat application containers in a large Red Hat Linux/CentOS environment.

● Experience with different versions of Windows operating systems is must

● Experience with different Linux flavors operating systems is must

● Experience with cloud solutions like Azure or AWS is must

● Experience with Active Directory or WSUS is must

● Experience with VM utilities like VMWare or Hyper-V is desirable

● Experience writing scripts for process automation of applications, databases, or scheduling is desirable

**...AND OF COURSE, YOUR BENEFITS:**
● 20 fully paid business days of vacation
● 15 sick leaves
● public holidays
● health insurance
● sport club membership
● ability to work from home or remotely
● flexible working hours without time trackers
● corporate events
● office with excellent kitchen and full refrigerator