Position: Community Manager
Company: G5 Entertainment
Category: Support
Experience required: 1y
English level: upper
Published: 2020-11-01T00:00:00+02:00

Position requirements:

- 2+ years of experience as customer support manager or community manager, with a preference towards work in the world of gamedev and/or entertainment and/or media;
- Fluent English (at least Upper-Intermediate level of English, Advanced level will be a plus);
- Knowledge and understanding of mobile stores and the impact of reviews;
- Strong communication skills and excellent grammar;
- Sense of trends in answering reviews;
- Familiarity with fandom communities;
- Ability to both work independently, take initiative and be a part of the team;
- Tireless attention to detail and dedication to accuracy;
- Demonstrated ability to multi-task and work under pressure.

Additional advantages when applying to the position:

- Education in the field of PR and Communication;
- Experience in casual gaming;
- Experience with AppFollow.

Responsibilities:

- Work closely with Customer Support and ASO teams to develop and implement G5 strategy of handling reviews, creating FAQs and user guidelines;
- Create reporting using available analytics to measure success and statistics;
- Handle customer complaints and store reviews;
- Continuously develop and contribute to best practices of handling reviews, with regular experimentation, research, and professional development.

What we offer:

- Full-time position, flexible work schedule;
- Formal employment, full social package;
- Friendly team members and open-to-everyone working environment;
- English language courses;
- Gym and fitness classes for employees.