Position: Customer Support Specialist (Morning Shift)
Company: Ascendix Technologies
Category: Support
Experience required: no_exp
English level: upper
Published: 2020-12-01T00:00:00+02:00

We are looking for a great talent to join our Customer Support Team in Kharkiv. Our Clients look for a personalized, ultra-responsive experience when using our services. Our Concierge Team serves as an expert by providing proactive and reactive supporting services for usage of our applications. Concierge Team is available as a subject matter expert on the functionality, triages and coordinates resolution to issues arising out of the usage of our applications
We are currently seeking team members to work from home, 40 hours weekly 3rd shift (6 AM- 3 PM) with non-flexible schedule.

Required skills
● Excellent English verbal and written communication skills (minimum accepted level is Upper- Intermediate)
● Outstanding customer satisfaction and follow through skills, combined with polite, friendly and knowledgeable phone demeanor
● Computer literacy and internet savvy
● Ability to work strict hours and cope with routine tasks
● Ability to learn and work independently, as well as in a team environment
● Detail oriented with focus on quality and accuracy, able to multitask, have a strong sense of urgency and commitment to excellence
● Highly adaptable, self-motivated and self-disciplined
● Ability to multi-task, prioritize, and manage time effectively
● Ability to actively drive problems to resolution
● Self-starter with the ability to execute quickly

As a plus
● 1+ years related customer service experience;
● Experience in Salesforce

We offer
Healthcare:
● Paid time off — 20 working days
● Paid sick leaves — 5 working days
● Insurance policy
● Sport program

Career and professional growth:
● Individual development plan
● Technical leads and mentors
● Regular performance reviews

Learning and Development:
● Free access to the company accounts on educational platforms (Udemy, Pluralsight)
● Variety of internal training opportunities and knowledge sharing
● External training and conferences
● English lessons
● External mentor and coach program
● Professional books

Corporate spirit:
● Events, team-buildings, and awesome parties
● Anniversary and Birthday presents
● Friendly and calm atmosphere in the company
● Open management and well-established processes

Responsibilities
● Handle customer requests in a timely manner, provide appropriate solutions and alternatives
● Provide excellent and high-quality service to Clients via phone and email
● Act as Ascendix research team
● Create the end-user version of release notes
● Create presentations, write letters, escalate non-resolvable issues
● Create and maintain a customer-facing wiki on our software
● Write end user documentation
● Write blogs and newsletters on usage tips
● Help maintain our internal wiki