Position: Account Manager
Company: Develux
Category: Support
Experience required: 1y
English level: upper
Published: 2021-11-01T00:00:00+02:00

**Main Responsibilities:**
- Assisting freelancers and customers via chat, e-mail and phone;
- Handling complaints and issues;
- Proofreading career documents (resume, CV, cover letter, etc.);
- Monitoring freelancers’ performance;
- Creating service guides;
- Interacting with other teams to reach project goals and KPIs.

**Requirements:**
- Advanced level of English (written and spoken);
- 2+ years of Customer Support or Account management experience with English-speaking customers;
- Ability to quickly cross-check whether a document is written according to instructions and locate mistakes;
- Experience in recruiting, CV writing will be a plus.

**We offer:**
- Work in a strong team with the possibility of professional development;
- Comfortable office and workplace;
- Compensation for professional learning;
- Offsite corporate parties twice a year;
- Paid vacation and sick leaves;
- Medical insurance.