Position: Customer Success Coordinator
Company: Blackbird Lab
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-02-01T00:00:00+02:00

**Position & client**
Our client is a Canadian software company that builds a digital shopping marketplace for shoppers to get local savings and deals. The product is a flyers – digital circular platform that enables users to browse and compare weekly ads and deals from retailers across North America. With Flyers users can search for deals on specific products or browse through full flyers from their favorite stores. The platform offers a range of features, including the ability to clip and save deals, create shopping lists, and set deal alerts for specific products.

Please find more information about the product by following the link:
https://youtu.be/7REZdzpYDJk

**Stack of the project**
- Excel, PowerPoint, Word
- Clients’ CRM systems and databases, e.g. Tableau, Databricks, Salesforce, Jira

**Responsibilities**
- Supporting Partner Account Leads and Partner Account Managers on the Flipp business in uploading and managing budgets
- Assisting in completing weekly, monthly, quarterly and/or yearly reports
- Leveraging a variety of data systems and CRM systems (Salesforce)

**Requirements**
- Be able to analyze and provide insights on data and reporting
- Be able to multi-task and support multiple action items at once
- Strong organization skills
- Willingness to learn and adapt
- Upper-Intermediate English speaking level

**Team setup & processes**
- Partner Account Manager (Canada)
- Customer Success Team (Canada)
- Customer Success Coordinator х 2 (Europe)

**Interview process**
- HR interview (30 mins)
- Interview with two Customer Success Coordinators (60 min)

**Benefits**
We are all for the self-development of each team member. As a part of our team, you’ll be supported in your professional growth, work on Macs, receive certifications, and visit conferences. On top of that, you will enjoy an attractive social package, including

- Сompetitive monthly compensation
- Flexible working schedule
- Working remotely
- 18 paid vacation working days
- Paid sick leaves (with 5 undocumented days per year)
- Health support with medical insurance or sports programs
- English lessons, sports activities, and charity events
- Full support of Private Entrepreneur reporting services (ФОП)