Position: Customer Care Representative FR / EN
Company: Virtido
Category: Support
Experience required: 2y
English level: intermediate
Published: 2020-09-01T00:00:00+03:00

**About Virtido**



Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects - from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start-up or fast-growing companies. Since inception in 2015, we have grown rapidly to currently 100+ professionals in Switzerland and Western-Ukraine.



 

**Job Description**



DDD (Distributor Due Diligence) is a London based Fintech start-up company enabling fund managers and intermediaries to conduct due diligence on the global distributors of their funds in a paperless manner with a newly developed tool. The company has clients across Europe and is expanding rapidly. In order to support their clients, DDD is currently expending their existing remote support team in Lviv. We are looking for Customer Care representatives who are interested to work in a multi-tasking international environment. This role has many more aspects than the classical support role and involves a great deal of customer-facing opportunities, including the objective of driving widespread adoption of DDD’s solution among fund distributors (who access DDD’s solution for free).

 



**Skills**

 

- C1-C2 level of French (first language; DDD's users are based in France);
- Minimum B2 level of English (second language);
- Additional Italian and/or Spanish or German skills considered an asset;
- Excellent communication skills;
- Skills, experience or just your personal interest in Sales and Business Development;
- Lead Generation / Lead Research experience (nice to have);
- Very good writing skills;
- Confident PC user;
- Strong customer focus and service orientation;
- Decision-making and stress tolerance;
- Highly motivated mindset;
- Ability to learn and adapt fast;
- Experience in communicating with native speakers will be a plus.
 

 

**Content of work**

 

- Conducting follow-up calls with distributors to ensure they fill out the questionnaire in a timely manner;
- Sending follow-up emails;
- Basic support how the application works (technical team that developed the software is in Lviv and can guide on more complicated questions).
 

 

**What we offer**



- Medical insurance.
- Flexible working hours.
- 25 business days of fully paid annual leave, 10 business days of fully paid sick leave (annual).
- Courses of English and German.
- Comfortable and friendly environment at the office.


 

We look forward to receiving your application!