Position: Customer Support Agent with English - email and chat
Company: SD Solutions
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-03-01T00:00:00+02:00

**Responsibilities**:

Provide information about financial instruments and services of the company;
Respond to customer requests for installation, registration and regular operations with client's software;
Provide support regarding technical, trading and financial issues to customers queries by email and chat;
Verify the request details with the customer;
Research and answer questions and solve problems for a complete customer's satisfaction;
Follow up on the successful completion of each case;

**Requirements**:

Fluency in the English language;
Good computer literacy;
Excellent typing skills;
Analytical and problem-solving skills;
Ability to prioritize tasks and work with minimal supervision;
Financial/Economic background or education will be considered as an advantage;
Customer service experience will be considered as an advantage;
Willingness to work on shifts.

**What we offer**:

Great opportunity for professional and personal development within a fast-growing company;
Extensive training programs;
Competitive remuneration package;
Excellent working conditions;
Cooperative team environment.