Position: Technical Support Engineer/SysOps
Company: Sigma Software
Category: Support
Experience required: 2y
English level: intermediate
Published: 2021-06-01T00:00:00+03:00

We cooperate with a Swedish manufacturing company founded in Gothenburg, Sweden. The company manufactures and supplies mechatronics, power transmission products, condition monitoring systems, and related services globally.

We are working on a support project for the bearing and seal manufacturing company. The company’s expertise is built on developing, designing, and manufacturing bearings, seals, and lubrication systems. It also provides machine health assessment, engineering, and remanufacturing services.

**Responsibilities**
Work within a global operations team with support, maintenance, and set up solutions 
Work within a team of like-minded professionals to plan, deploy, and maintain critical business applications services 
Support our customers and the development teams in the cloud 
Design and implement appropriate environments for those applications, engineer suitable release management procedures, and provide production support 
Troubleshoot problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to our customers 
Participate to the Agile DevOps design, development, testing, and release of new capabilities and features with focus on release and post-production support 
Represent production support for the suite of apps in the domain in Agile stand-ups, planning sessions, and deployment activities 
Drive improvements to processes and design enhancements to automation to continuously improve the production environment 
Identify reoccurring issues and work with IT & Business partners to remediate using the problem management process

**Requirements**
Good knowledge of Support methodologies, processes, planning, tools, and techniques
Hands-on experience with SQL-Server (MS SQL)
Experience with monitoring and logging tools
Good background in Windows-server Administration
Public cloud experience (AWS certifications are a welcome plus)
Working experience in a DevOps setup
Al least Intermediate level of English

**Personal Profile:**
Team player and the ability to create an atmosphere of trust and motivation
Analytical skills and the ability to identify areas of improvements
Ability to proactively take responsibility and initiatives
Ability to challenge conventional approaches
Ability to work in a global environment
Strong critical thinker with problem-solving aptitude