Position: Junior Customer Success Manager
Company: SimilardevGlobal
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-02-01T00:00:00+02:00

We are looking for an exceptional individual to take the role of Сustomer success manager in our Media and Telcom team 
People who are passionate about cloud TV and Media, who will become a trusted adviser of our customers, foster strong relationships at both tactical and executive levels.
The ideal candidate should come hungry for learning and leading our customers to success, meeting revenue goals in the existing customer base and new sales.
You must be highly business savvy, creative, motivated, and possess outstanding communication and negotiating skills motivated and most of all: customer obsessed!
 
Responsibilities include:

Account management : ongoing relationships, constant revenue growth (upsells), churn prevention activities, oversee implementation projects and act as escalation point
Create, implement, and own an upsell pipeline to manage new customer acquisitions, outbound activity, prioritization, and metrics for measurement of deal status.
Achieve annual upsell goals for both upsells and new sales
Develop relationships with VP and Director-levels across companies and across industry categories.
 
Requirements: 

Experience in sales/account management, ideally for a leading software or enterprise platform company selling to Telco’s or media companies
Demonstrated ability to instigate, carry through and close deals
Demonstrated ability to be creative in terms of deal structure and framework
Demonstrated ability to assess client needs effectively and address needs
Entrepreneurial environment in which cross-functional teamwork and initiative is a must
Hands-on approach to tackling strategic as well as tactical work, as well as ability to handle crisis modes
Excellent written, oral and interpersonal communication skills
Travel when necessary to meet potential customers
Passion, passion and more passion.