Position: Customer/Technical Support Specialist
Company: Ambisafe Software
Category: Support
Experience required: 1y
English level: upper
Published: 2022-05-01T00:00:00+03:00

We are waiting for you if you are:
•	Has a higher technical education;
•	Experienced Windows 10+;
•	Knows what information security is and is ready to become an adept at it;
•	Can quickly switch between different tasks;
•	Can read and understand this text without an interpreter (English written upper-intermediate or higher);
•	Can work with Getgist, Jira's ticketing system;
•	Knowledge of Spanish to communicate with some customers will be an advantage

What will your usual day consist of?
1.	Respond to customer inquiries and monitor the incoming messages in all of our customer, communication channels including social media.
2.	Qualitatively answer all queries raised each business day, and close tickets with quality solutions to customer problems.
3.	Proactively assist customers challenges and proactively communicate them to product and project managers.
4.	Forward leads to the sales team when applicable.
5.	Create bug reports for engineers according to defined flow
6.	Keep Jira task up to day
7.           Prepare monthly reports on quantitative and qualitative performance of customer work.
What we offer:
•	Continuous education with unlimited professional growth opportunities
•	Friendly team of co-workers from all around the world
•	Deep dive into Fintech and Blockchain industry
•	Remote work
•	Flexible work hours
•	Paid vacation — 24 days vacation per year + all national holidays
•	Payment of sick leave
•	Warm atmosphere
Please email me if you are interested in working with us.