Position: Customer support specialist
Company: Profit Whales
Category: Support
Experience required: 1y
English level: upper
Published: 2020-10-01T00:00:00+03:00

Our main values are people and the team. We are constantly in search of outstanding result-oriented individuals, who will be directly impacting our products and businesses. With us, you will be given limitless opportunities for development and freedom of choice of your way of success. We have plenty of interesting tasks, ambitious goals, and challenges for you.

Requirements:
Good English communication and writing skills, good knowledge of Gmail and keeping email correspondence, good knowledge of Google Sheets, Google Docs and MS Office (at least Word and Excel), ability to search information on the internet in English.

- provide support to our existing and potential customers
— manage software and informational services accounts
— contact foreign partners on support-related questions
— train employees to use the software and services
— discover and report software bugs and critical issues
— collect and submit correctly processed documents for opening new accounts
—  Streamline communication and coordinate work with product and testing departments.

Skills, experience and personal attributes:
• Highly responsible with hard-working attitude and punctuality — essential.
• Upper-intermediate in spoken and written English.
• Excellent business writing skills.
• Proactive with good communication and interpersonal skills.