Position: Service Desk Support Technician
Company: Art2Hire
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-05-01T00:00:00+03:00

Our Client, a provider of electronic payments, software systems. hybrid cloud hosting and operations is now looking for a Service Desk Support Technician to join their team.

Location: Kyiv, UA
Type: Full-time, Office
Start date: ASAP

**Responsibilities include but are not limited to:**
Processing and fulfillment of service requests
Ensuring the availability and performance of IT systems
Planning, installation, configuration, and testing of new IT systems
Installation, setup, configuration, and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
Troubleshooting and problem solving of both hardware and application issues by phone, via remote access, or on-site
First and second level customer support and cooperation with external service providers
Ticket management and escalation to / collaboration with third-level support

**Requirements:**
Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
Flexible prepared to face new situations and to adapt to new environments
A well-organized person who can multitask, work independently or as part of a team, and has the ability to prioritize work under pressure
Experience working within Active Directory, MS Exchange, and within a Cisco network environment
Knowledge of ITIL processes and working with a ticket management solution is preferable
Experience working with and supporting an Office 365 environment
A degree in an IT-related field is preferable
Class B driving license is an advantage
English - Upper Intermediate+
German is a strong advantage