Position: Customer Support Engineer
Company: CMK Software
Category: Support
Experience required: 1y
English level: upper
Published: 2022-08-01T00:00:00+03:00

Requirements:
•	Excellent written English
•	Attentiveness to detail
•	Knowledge of basic computer terminology with the capacity and desire to learn more
•	Computer literacy
•	Logical thinking
•	Technical background
•	Previous experience in customer support and/or extensive knowledge of different software is a plus
•	Familiarity with the software development process is a plus
•	Live-chat support experience is a plus

Responsibilities:
•	Helping customers with their technical support requests
•	Communicating with other Customer Support Department specialists
•	Representing the customer's point of view to the company
•	Providing analysis of issues, working with other departments to improve the company's products
•	Troubleshooting customers' issues with the software and praiding solutions/fixes

We offer:
•	Free medical insurance coverage
•	Health program (swimming pool and gym)
•	Flexible working hours
•	24 fully paid vacation days
•	Paid sick leave