Position: Customer Success Manager
Company: Scalarr
Category: Sales
Experience required: 2y
English level: fluent
Published: 2020-02-01T00:00:00+02:00

**Responsibilities:**
- Responsible for all post-sale activity, including onboarding, support, renewals, upsell, and internal customer advocacy, ensuring account retention, growth, and great customer experience
- Establish a trusted advisor relationship with customers by effectively managing and growing the post-sale customer relationship
- Identify opportunities of growth to continuously strengthen and improve the client relationship
- Understand and anticipate client’s business goals, needs and pain points; proactively  problem solve in support of those objectives
- Support our clients with publisher refunds and rejects
- Ensuring our customers derive maximum value from their Scalarr experience
- Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
- Prepare quarterly business reviews, reports and other materials to demonstrate Scalarr’s value through quantitative and qualitative measures
- Help drive customer references and case studies

**Requirements:**
- 2+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience is a benefit
- Consistent track record of highly-professional customer service in a fast paced, dynamic environment
- Experience in driving engagement and renewals
- Demonstrated experience in proactive anticipation and resolution of customer issues
- Strong analytical skills with the ability to translate data into meaningful insights and opportunities for customers
- Ability to quickly earn buy-in and credibility with external and internal partners through excellent communication and cross-functional collaboration
- Skilled at embracing new technology and distilling complex concepts into clear, easy to grasp ideas
- Organized and methodical, with phenomenal communication skills and a consultative approach to address client needs
- Highly collaborative team player with the ability to build effective cross-functional relationships

**About the company:**
Scalarr is an international mobile anti-fraud  company founded in 2016. With our Machine Learning based anti-fraud solution, we help mobile developers make data-driven decisions to ensure  the success of their user acquisition strategies and sustainable company growth. We combine business experience with expertise in large-scale data analysis, visualization, and advanced software engineering know-how to combat even the most sophisticated fraud.

We are proud to work with industry leaders, including Pixonic, Huuuge Games, JOOM, GOODGAME Studios, Aviasales, and many others.

Scalarr Wins "The Most Effective Anti-fraud Solution" at the 2019 Effective Mobile Marketing Awards.

We are looking for like-minded professionals who are able to look far beyond the horizon.

**What we offer:**
**Fascinating projects**
• Work with Machine Learning and Neural Networks.
• No boring legacy systems.
• Opportunity to influence the product’s quality.
 
**Productive work environment**
• Convenient office location.
• Fast-paced startup atmosphere.
• An international team of experienced professionals.
• Flat corporate hierarchy.
**Work terms**
• Long-term employment.
• 20 days of paid time off.
• Flexible work hours.