Position: ServiceNow Business Analyst
Company: EPAM
Category: Other
Experience required: 2y
English level: upper
Published: 2022-08-01T00:00:00+03:00

Requirements:

Understanding of development processes and frameworks
Knowledge of Agile (Scrum)
Knowledge of UML, IDEF0, BPMN
Knowledge (ideally certification) of ITSM/ITIL practices
Extensive knowledge of ServiceNow features and modules
Practical experience implementing ITSM processes (other modules / domains knowledge is also desirable, e.g. HR, ITBM)
Effective negotiation skills
Ability to perform work effectively and in due time
Attention to details, diligence, ability to accomplish tasks fully
Proactive position: ask questions; propose solutions; etc.
English: B2