Position: L2 Support Engineer
Company: instantly.ai
Category: Support
Experience required: 1y
English level: upper
Published: 2023-06-01T00:00:00+03:00

Please apply only if you have 1+ year of experience with logs tracking systems like Grafana/ Kibana/ Mezmo/ Prometheus 

Needed skills:

Basic knowledge of JavaScript
Logs analytics
Critical thinking
Very good attention to details

Responsibilities:

Investigate and troubleshoot issues escalated by L1 support team in a timely manner
Track logs in Mezmo
Finding out reasons of emails non detection in system
Communicate directly with the engineering team and 3rd party services tech support
Manage and report critical incidents to the engineering team and determine the course of action
Use SQL queries to analyze incidents
Share information and expertise regarding recent fixes, and best practices in a proactive manner
Be able to investigate issues on your own by leveraging all available resources to provide a meaningful response
Investigate Jira tickets and provide solution