Position: Junior L1/L2 Support Engineer
Company: Miratech
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2022-01-01T00:00:00+02:00

**Responsibilities:**
- Timely reaction to alerts
- Ability to follow support procedures and participation in procedures improvement
- Acknowledging alerts from the DWH system
- Creating tickets
- Implementing fixes of L1/L2 level
- Transferring the tasks to L3 level in case if they are not resolvable on L1/L2 level
- Monitoring the processes running
- Timely reaction if the processes are running out of schedule
- Identify bugs, issues, problems and timely report them to the team

The project includes support of enterprise data warehouse, working per alerts and monitoring, within the defined SLA. It required to work in 12 hours shifts from 7 pm till 7 am GMT+2, week/week

**Qualifications**
- Knowledge of MS SQL
- Knowledge of SSIH
- Experience in technical support
- Understanding of SLA principles, following SLA required
- English - intermediate or upper


**We offer**
- Strong career opportunities for professionals
- A variety of international projects and mobility across projects
- Professional development support and professional certification opportunities
- Competitive compensation, advanced bonus systems
- Flexible work schedule with a possibility for teleworking
- Corporate, social and cultural events