Position: Product Owner/Support Lead
Company: GeeksForLess
Category: Product Manager
Experience required: 5y
English level: upper
Published: 2023-07-01T00:00:00+03:00

Looking for an experienced Product Owner/Support Lead to work for a stable company (international chain of catering restaurants)
Remote, full-time
Location: Armenia, Azerbaijan 

Requirements:
▪ At least 5+ years of strong experience owning production support for digital products and platforms
▪ Experience as a project/support manager
▪ Expertise in Agile tools such as JIRA, Monday.com, Trello, Miro, Excel etc
▪ Ability to develop and manage support processes, RACI matrix – Good documentation and Excel skills are a must
▪ Ability to communicate effectively in multiple business areas (e.g., marketing, sales, finance, operations, technology)
▪ Digital products technology understanding is good to have
▪ E-commerce products/portals support experience is preferred
▪ Bachelor in Technology is preferred

Responsibilities:
▪ Work with cross-functional teams to manage all production issues without interruption to business
▪ Setup support processes, helpdesk, and Triage mechanisms for effective management of product support
▪ Setup RACI matrix for production support
▪ Prioritize issues to be fixed in the production environment
▪ Agree with the Product Owner on a vehicle for fixes (e.g., hotfix, next release, defer changes etc.)
▪ Lead and deliver on key product support metrics
▪ Manage key stakeholders – franchisee teams, vendors, development teams, testing teams, and restaurant teams to ensure flawless business support
▪ Work on technologies to proactively monitor and fix issues
▪ Effectively manage business reporting for key stakeholders