Position: Customer Support Engineer (L1-L2) (IRC122801)
Company: GlobalLogic
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-06-01T00:00:00+03:00

Job Description:
- Excellent spoken and written English
- Any technical background will be a plus
- Strong analytical skills.  Good puzzle solver
- Ability to review a set of facts received from the customer and determine the issue
- Excellent attention to detail
 
Job Responsibilities:
Level 1 support via email only:
- Determine if there is a technical issue
- Ask follow-up questions via email
- Interpret diagnostics that we receive back from a customer and work -determine a cause of an issue

Backend Customer records support:
- Create licenses for new purchases
- Set up software downloads
- Create license registration keys
- Complete customer requests for information about their licenses

Technology to be used: 
Salesforce, Text files, Excel, our own license registration key generator, MySQL (simple scripts that have already been prewritten and need to be run)
Keyskills (Must Have) - MySQL, Salesforce