Position: Team Lead Customer Support
Company: Ezlogz Inc
Category: Support
Experience required: 2y
English level: upper
Published: 2021-08-01T00:00:00+03:00

Responsibilities:
- manage the support team;
- monitor the KPIs of the team, the quality of service and the correctness of
responses to customers;
- ensure that every customer is efficiently onboarded and gets an answer to all their doubts;
- create a healthy climate in the team and increase productivity;
- form a team, participate in the hiring process;
- automate and improve workflows;
- acquire and maintain relevant knowledge of Zendesk solutions and products;
 
Requirements:
- advanced/proficient English and Russian level 
- organizational and management skills, excellent communication skills;
- experience in optimizing processes and increasing the efficiency of used resources.;
- ability to organize and plan the work of the department;
- experience with Zendesk software products and services;
- previous experience in Team Lead positions
experience in creating processes within the support team;
- stress resistance and business orientation.
 
What is important to us:
- previous experience in QC / Team lead positions
- advanced/proficient English and Russian level
- experience in creating processes within the support team
- stress resistance and business orientation of thinking.
 
We offer:
- an opportunity to develop professionally in an American company
- interesting tasks that will require your critical, analytical, and communication skills;
- work in a unique professional, friendly and supportive environment;
- we do not have various goodies, but we have a high salary
- a large, bright office in the center of Kyiv (BC Olimpiyskiy)
- schedule of work according to American time