Position: NOC (Network Operations Center) Specialist
Company: Svitla Systems
Category: Support
Experience required: 2y
English level: upper
Published: 2023-03-01T00:00:00+02:00

Svitla Systems Inc. is looking for a NOC (Network Operations Center) Specialist for a full-time position in Ukraine. Our client is a leading provider of Managed IT Services to small and midsize organizations. They help customers leverage the power of information technology to achieve their goals by becoming their trusted IT allies. Since 1999, the client has made IT management easy and secure for hundreds of corporations, healthcare organizations, non-profits, and public sector agencies. They provide IT outsourcing to business leaders and augmentation services to IT teams.
Specialist I in the Network Operations Center works to monitor and maintain the company's network systems. This position performs technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. The Network Operations Specialist I will troubleshoot network systems when necessary and improve the network while documenting processes, procedures, and system baselines.

Requirements:
Bachelor's Degree in Computer Science or Information Systems is preferred.
1-3 years of experience in the Network Operations Center, Security Operations Center, or Systems Operations Center.
Preferred Certifications in Network+, CCNA, CompTIAA+, or other industry-related certifications that support a NOC are preferred.
Experience with automation tools to ticketing systems, ConnectWise/Kaseya and network devices, and frontend web development.
General knowledge of WAN, Wired/Wireless LAN, Optical, Public/Private Internet, Routing, Switching, Firewalls, Load Balancing, Proxy, DDI, AAA, and thread detection.
General understanding of internet routing protocols and concepts: TCP/IP, BGP, MPLS, ISIS, and/or OSPF.
Ability to work in a team environment and demonstrate superior leadership, presentation, planning ability, and verbal and written communication skills. 
Flexibility and ability to remain calm in times of stress while managing multiple priorities simultaneously.
Active listener with excellent oral and written communication skills and the ability to handle difficult conversations.
Sound problem-solving technique with the ability and persistence to generate options and select the best solution.
Ability to communicate effectively with customers and various levels of management verbally and in writing.
Ability to manage multiple projects in a fast-paced environment.
Team player mentality and willingness to share knowledge with others. 

Responsibilities:
Monitor the ticket queue/reports to ensure tickets never exceed the client’s SLA agreement.
Provide best in class customer service to the client’s customer base.
Utilize the client’s  suite of tools to support and maintain client networks (Kaseya, Auvik, OpenDNS, StorageCraft, ESET); demonstrate functional competency in all networks, learn new technologies as may be added, and work toward specialization in one or more areas.
Isolate and assist in identifying root cause of faults for network, servers, and applications in conjunction with the infrastructure, applications, and security teams.
Interact and collaborate with client end users and client-designated technical points of contact.
Perform and provide server, workstation, and system expertise including on-site and off-site travel.
Confer with network users about solving existing system problems.
Perform network maintenance and system upgrades.
Monitor performance and ensure system availability and reliability.
Monitor system resource utilization, trending, and capacity planning.
Participate in on-call rotation and provide 24/7 support while resolving higher-level issues.
Adhere to architectural standards to ensure solutions are reliable, sustainable, and scalable.
Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.

We Offer:
US and EU projects based on advanced technologies.
Competitive compensation based on skills and experience.
Annual performance appraisals.
Flexibility in workspace, either remote or in one of our development offices. 
Comprehensive medical insurance including dental and massages.
Sport reimbursement program for onsite and online activities.
Support of a healthy lifestyle, compensation for running events.
Bonuses for recommendations of new employees.
Bonuses for article writing, public talks, other activities.
Personal loan budget available for long-term personnel.
20 vacation days, 10 national holidays and sick leaves.
Maternity leave policy and family days off.
Full compensation for conferences, courses, English classes.
Free webinars, meetups and conferences organized by Svitla.
Gifts for birthdays, New Year, anniversaries, children and more.
Fun corporate celebrations and activities, regular lectures on various topics.
Awesome team, friendly and supportive community!