Position: Technical Support Specialist
Company: Geekforless
Category: Support
Experience required: no_exp
English level: upper
Published: 2022-12-01T00:00:00+02:00

**Requirements: **
- English level: Intermediate+ (Spoken is a must) / Upper-intermediate and higher
- Knowledge of security principles and best practices; 
- Higher education degree in Information Technology or similar vocational education (students who are finishing education are also welcome); 
- Understanding of networking and security software and hardware; 
- Basic understanding of DNS, SMTP, Anti-Spam and Anti-Malware solutions; 
- Programming or scripting experience is a plus; 
- Experience in a service desk or tech support is a plus; 
- Business communication and soft skills; 
- Understanding of networking concepts and protocols. 

**Responsibilities: **
- Email/Tickets processing, testing, and troubleshooting according to provided documentation and training; 
- Dispatching tickets to various functional customer’s teams; 
- Ongoing learning and staying up-to-date on all relevant products and technologies; 
- Providing phone support for end customers; 
- Focus on Supporting Managed Service customers using client’s Cloud Security (we provide training on that); 
- Provide Support for other products in the German language; 
- Proactively identify issues that may affect customers and escalate them for resolution. 

**Would be a plus: **
- Ability to work efficiently both independently and with a team; 
- Ability to handle multiple tasks simultaneously, effectively manage priorities, meet deadlines; 
- Ability to work in a distributed and multi-cultural environment; 
- Strong self-learning abilities and knowledge of the latest security threats. 

**We offer: **
- Agreement for work, stable employment in an international corporation; 
- Private Medical Care for you and your family; 
- Life Insurance; 
- Office with a friendly environment; 
- Learning and applying new innovative technologies