Position: Senior Customer Success Specialist
Company: Portside
Category: Support
Experience required: 2y
English level: upper
Published: 2023-08-01T00:00:00+03:00

**The Company**
Portside (portside.co) is a Silicon Valley based technology company providing a cloud-based subscription platform for business aviation. We connect aircraft management companies, individual aircraft owners, corporate flight departments, and others in a global community of 40,000+ private aircraft. We are funded by top-notch VC investors with a product & development team based in Ukraine.

**What You’ll Do**
We are looking for a smart, open-minded, and attentive to details person who is willing to take on account managing processes for international customers and have an interest in software applications used by business jet operators in the US, Europe, Middle East, Asia,
and Latin America.

**You will work closely with customers, sales, and product managers to:**
o Provide support services for customers: identifying customer needs; configuring the portal; analyzing their financials to set the importing procedures; verifying the imported data; performing demo sessions; walking customers through the whole process of deployment
o Communicate with customers to ensure they're receiving the tools and support needed to achieve their goals
o Cooperate with the product management team on development requests
o Analyzing data and performance

**Requirements**
o 2+ years of experience in international customer care
o Understanding of financial analysis, auditing, or accounting
o Upper-Intermediate English level or higher
o Proficient in Excel and/or Google Sheets
o Degree in Science
o Neat, capable to work with a large volume of numbers
o Punctual and self-motivated, able to deliver results working in a distributed team
o Diplomatic and tactful

**What We Offer**
o Young, but well-established product company with a product-market fit, a fast-growing customer base, a modern and well-maintained code base, and no red tape or bureaucracy; we value everyone’s ideas and contributions
o Initial training within the existing customer success team
o Competitive compensation and benefits
o Small, friendly, experienced, and highly professional team with a track record of building successful software businesses