Position: UX researcher
Company: Alcor
Category: Design
Experience required: 2y
English level: intermediate
Published: 2021-06-01T00:00:00+03:00

About the role
As a User Experience Researcher, you will partner closely with Product Designers, Product Managers,
Engineers and Business partners to understand the needs, pain points and workflows of our users. You
will be an integral part of our Product Design organization, influencing how we design our features and
experiences for the tens of thousands of merchants who use our platform to list, merchandise and sell
products to their customers all over the world.
Reporting to a Product Design Manager, and with the guidance of other designers and researchers in
Kyiv and our other offices, you’ll work across multiple product areas to create and execute on research
plans, recruit target users and conduct primary research, run research sessions and share your
findings.
The ideal candidate is fundamentally curious, passionate about the voice of the user and enjoys
building great products in the world of e-commerce. You will support research needs primarily for our
teams in Kyiv and Austin.
You will be given every opportunity to grow as a researcher and as a product thinker as you apply the
knowledge you have to build the practice from the ground up.

What you’ll do:
● Partner with designers and product managers to identify opportunities for research
● Choose and execute on appropriate methodologies based on project goals and timeline
● Lead research projects from start to finish, conducting research yourself and enable product
teams to run research activities when needed
● Streamline research and usability testing plans
● Coordinate recruitment of user research participants.
● Conduct user interviews during the discovery phase, concept and validation testing
● Write research scripts and surveys
● Collect competitive research
Synthesize and share insights
● Leverage quantitative and qualitative data from different sources to define impactful problem
statements and product recommendations
● Create content (video clips, blog posts, slide decks) to communicate and present findings to
teams
● Connect insights and feedback to product strategy and direction
● Act as a conduit from our users and customers directly to our design, product, and engineering
teams to build empathy, understanding and encourage action on behalf of BigCommerce’s
users and their customers

Who you are:
● 2-4 years of relevant work experience as a researcher on digital products or services
● You are a self-starter, who can work independently, prioritize time between multiple projects,
and adapt to changing schedules and priorities.
● You are not afraid to ask questions and take feedback well. You have a desire to learn.
● Excellent organization skills and attention to detail in a fast-paced environment
● Experience with quantitative and qualitative user research, including study design, participant
recruiting and management, interviewing, analysis and synthesis
● You have a natural curiosity and enjoy talking to people
● Have knowledge of experiential research methods and pros/cons of each
● Experimental mindset, ready and willing to try things and take risks
● Great written and verbal communication skills
● Experience with recruiting participants for scientific study or research