Position: L2 Support Engineer
Company: FluentPro
Category: Support
Experience required: 1y
English level: upper
Published: 2022-07-01T00:00:00+03:00

FluentPro Software is a leader in migration, governance, administration, business intelligence, and integration software for companies that use Microsoft Project Portfolio Management solutions.

The 2nd line Customer Support Engineer is a direct point of contact for 1st line customer support engineers who assist in troubleshooting and resolving issues with the product or detects the need to escalate/transfer the issue to product teams.

This is how our perfect candidate’s profile looks like:

- At least 1 year of commercial experience as Technical Customer Support Engineer
- Solid spoken and written English, at least B2
- Troubleshooting and providing remote technical support (application, OS, or Networking)
- Understanding of the network services principles (DNS, DHCP, SMTP, HTTPS, FTP)
- Fast, reliable and responsible
- Good troubleshooting skills
- Good communication skills

Will be a plus:

- Knowledge of networking technologies (VPN, VLAN, firewalls, NAT, Wi-Fi, SSL, TLS etc.)
- Understanding of SQL, NoSQL
- Experience with at least one cloud provider (AWS\GCP\Azure)
- Scripting will be a great advantage

Main responsibilities:

- Participate meeting to set up & configure our products
- Resolve support cases which require server-side investigation, from DEV team and from end customers
- Deep understanding of our products, support on engineering level (network, OS, DB troubleshooting)
- Create and maintain product troubleshooting guides
- Support products infrastructure, following maintenance guides

What we offer:

- Professional support and mentoring from senior team-members
- Career growth and professional development
- Modern comfortable office space near the subway
- Paid sickness leave
- Annual vacation of  20 working days, public holidays
- Corporate health insurance
- Sports reimbursement
- Corporate events, team buildings