Position: Technical writer
Company: GlobalLogic
Category: Other
Experience required: 2y
English level: fluent
Published: 2021-09-01T00:00:00+03:00

Job Description
Proven Fluency in written and spoken English 
Experience in technical writing, preferably within the software sector 
Experience authoring and managing technical software documentation 
Experience working in a continuous deployment and Agile environment where content needs to be updated regularly and rapidly
Proven Expertise in developing structured and reusable content using DITA and XML 
Ability to foster and maintain communication with subject matter experts and collaborate with content strategists and development teams to effectively collate content matter.
Knowledge of agile, project management, version control systems (including Git), scripting, confluence, JIRA and user interface design experience are a plus
Relevant Degree in related field 

Job Responsibilities
Under minimal supervision, the candidate is required to:

Create and update existing documentation including installation and upgrade guides, user guides, SDKs, APIs and online help 
Create standard documentation templates based on existing corporate standards 
Collaborate with subject matter experts and scrum teams to gather required information for technical documentation.
Maintain content for and manage multiple projects simultaneously; learn the products and work as an integral part of the product team 
Maintain an understanding of best practices, current technologies, trends, and business strategies.
Organize content-based initiatives among global team members in Europe, India, and North America while remaining sensitive to differences stemming from culture, policy, and politics.
Coordinate document reviews with the appropriate development and test teams 
Manage and close documentation bugs in a timely manner.
Serve as the gatekeeper for any content coming into the system:
Works collaboratively with the content development managers, writers, and editors to inform and refine the content model to support customer and product requirements.
Defines guidelines for organizing and labeling topics, defines the appropriate level of content chunking, and oversees content contributions to ensure consistent structure.
Defines and administers a clear submission process to encourage writers to improve the CPI.