Position: Junior NOC Engineer IRC180295
Company: GlobalLogic
Category: Support
Experience required: 2y
English level: upper
Published: 2023-03-01T00:00:00+02:00

**Description:**
The client is one of the world’s leading providers of elevators, escalators, and moving walkways, as well as maintenance and modernization services. The group has a presence in over 100 countries, as well as production sites and research and development facilities in the US, Brazil, Europe, China, and India. In other words, we are all users of their products on a daily basis.

**Requirements:**
At least 2 years experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) – a must
Good English language skills (at least intermediate spoken and written level) – a must
Systems administration, automation scripting, and tech support skills
Cloud computing and networking understanding
Web applications and servers architecture understanding, HTTP, REST API
Monitoring tools and principles
Eager to learn and great customer service attitude
Strong troubleshooting and problem-solving skills
Drive to prevent incidents

**Responsibilities:**
 Network, Infrastructure, Services Monitoring
– Respond to incidents according to the incident management policy
– Finetune checks and alerts thresholds
– NOC toolset maintaining
– Service monitoring during the maintenance
– Performance reports (i.e. uptime, response times, and services status)
– Production quality control (end-users service level monitoring and ability to check it after changes take place)
– Keep and update a directory of all 3rd parties (store partner’s contacts and keep escalation schemas up to date)