Position: NOC Agent
Company: GeeksForLess
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-04-01T00:00:00+03:00

Mandatory Requirements: 
- basic technical understanding of hosting platform, mail services, DNS functionality;
- knowledge in networking and experience with Linux will be a great plus.

Main Responsibilities:
- Answering incoming tickets and email;
- Using Jira and Confluence software to log work progress and knowledge;
Generalize existing documentation;
- Monitor for network state abnormalities using monitoring software like Nagios, Solarwinds, AppNeta;
- Correlate reported issues with alerts from monitoring tools;
Apply basic troubleshooting;
- Basic understanding of network primitives: routes, hop, packet, datacenter, rdp, windows terminal.