Position: Customer Facing CRM Manager
Company: Neu Current
Category: Marketing
Experience required: 2y
English level: intermediate
Published: 2021-07-01T00:00:00+03:00

**Job purpose:**
We are looking for a motivated, bright and independent CRM specialist who will work closely with our clients to create and manage data driven customer engagement strategies. You will be using our SAAS platform as the main tool for implementing such strategies. You will be working closely with data scientists to use data insights in customer communications. The output of your work will significantly contribute to NeuCurrent product development. This is a key client facing and revenue generation role.

**Main responsibilities:**
Design and implement comprehensive data driven customer communication strategies for our clients using NeuCurrent platform. Such strategies will cover all stages of the customer journey including activation, retention, and conversion.
Use NeuCurrent SAAS platform to implement customer communication strategies. Demonstrate the full potential of the NeuCurrent platform to our clients.
Work closely with data scientists to develop a data driven approach to customer engagements. Use customer segmentation and data insights in communication strategies
Build and develop close working relationships with marketing and e-commerce directors of our retail clients. Make sure they fully understand and are engaged at all stages of design and implementation of communication strategies
Work closely with copywriters and designers to create brand aligned communications content and visuals
Work with NeuCurrent marketing team to develop and share best practice communication strategies with our clients
Conduct research of best practice communication strategies in retail. Work with NeuCurrent product development team to implement these strategies in the NeuCurrent platform  

**Why you should apply:**
This is a unique opportunity to join our growing team as a key player in Customer Relationship Management. CRM underpins our entire product and you will be key in implementing our platform with our clients and its further development . If you want to build a new product, generate your own ideas, and see the direct impact of your work on the business of the users, you should seriously consider applying for this job.

**What we are looking for:**
Experience of CRM within a leading retailer
A proven track record of designing and implementing successful omni channel customer engagement strategies, preferably both in ‘bricks and mortar’ and digital
In depth understanding of data and how to apply to an overall customer approach
Experience of dealing with senior stakeholders and management
Excellent verbal and written communication skills

**Personal Qualities:**
A strong team player who is keen to learn and share her/his knowledge
Enthusiasm and desire to progress professionally
A track record of achievement
A good communicator


**What we offer:**
We have a young, highly motivated, and talented team of developers
You will have a lot of freedom in your field and have a direct impact on our product Roadmap  
We are progressing fast and have immediate plans of entering broader European market
You will have plenty of opportunities to make your own decisions on CRM strategies
You will work with a wide range of technologies
You will have unlimited opportunities to build your career at a fast growing company