Position: Client Success Manager
Company: TrustNet
Category: Project Manager
Experience required: 5y
English level: fluent
Published: 2022-01-01T00:00:00+02:00

Who is TrustNet?
TrustNet is leading provider of cybersecurity and assurance services. We help businesses build trusted relationships with their customers, partners, and employees. Since 2004 TrustNet has provided world-class service to mid-size and large organizations, across multiple industries. With a diverse and dynamic workforce that spans across the US and Europe, we serve some of the most innovative and well-respected companies across the United States and around the world. 

What would I do at TrustNet?
We are looking for ambitious, results-driven professional to join our team. 
Onboarding
Onboarding of new clients and new projects (post-sales)  
Work with operations team to plan, coordinate, and monitor projects 
Evaluate and understand client drivers and needs
Execution 
Collaborate with internal team and clients to ensure predictable, consistent, and successful project delivery 
Proactively identify and resolve issues
Interact with diverse and interesting clients and teammates around the world 
Executive level presentation of project status and deliverables to Client management
Seek opportunities to evolve and improve our process and strategies
Track and manage key metrics including budget and schedule 
Build Relationships
Act as a client advocate and promote client loyalty
Build trust and deep relationships with Clients
Seek opportunities to expand service offering 
Work with sales team to manage renewals  
Enjoy a full-time role +40 hours a week with lots of flexibility to customize and structure your workday
Be a self-starter but have lots of support from Senior Management
Work smart and autonomously

What is TrusNet looking for in a candidate?
You thrive on collaboration in a fast-paced, high-growth work environment 
You have an inherent passion for client excellence
You love to work on problem-solving, bringing new ideas to life
You are excited to have the freedom to work remote and collaborate with coworkers around the world 
You have experience and passion for solving problems
You have excellent written, oral, and interpersonal communication skills
You pay attention to detail; nothing gets past you
Cybersecurity and compliance experience preferred but not required 
You have a Bachelor’s Degree (minimum required) in a related field.

What makes a successful candidate?
100% fluent in written and spoken English (REQUIRED)
Full-time +40 hours per week  
Flexible work hours with availability during core US hours 8 AM to 3 PM ET 
At least +5 years of operations/client success/project management or similar experience
Highly professional with clients and teammates
Work well in an entrepreneurial environment and be a self-starter

What TrustNet is offering
Compensation: Competitive salary in USD that takes skills and experience into consideration
Quarterly performance bonuses  
Freedom: Flexible working hours and adjustable work/life balance. We don’t micromanage. We trust you to do your thing and do it well. 
Work from home: No more commuting to work. Just keep your workspace professional. 
Professional Development: We’ll help you grow your skills and push you forward. Rapid career advancement opportunities. We will collaborate on OKR’s, quarterly performance reviews, and provide ongoing internal and external training. 
Technologies: Cutting-edge tools, projects, and training.
Benefits: 
Employee and family health insurance  
Paid sick leave, mental wellness leave, national holidays, and vacation
Wellness reimbursement: We help pay for your gym membership, your running shoes, your yoga mat, your vitamins, or anything that keeps you fit and healthy
Training: company paid technical and business training 
Entrepreneurship: We embrace new ideas and people who have the drive to see them through.
Social: regular team social events and company paid meals 


Industry
Cybersecurity, SaaS, Professional Services
Employment Type
Full-time
Job Functions 
Project Management