Position: Technical support
Company: JOIDY
Category: Support
Experience required: 2y
English level: upper
Published: 2023-05-01T00:00:00+03:00

JOIDY is looking for a Technical support to join our team!

**Required skills:**
— Understanding of IPv4, subnetting, networking in general
DNS (general) 
— Basic command line skills including remote access via ssh 
— Basic understanding of linux (any distro)
— Basic understanding of bash/shell scripting
— Knowing how to search for technical how to’s 

**Would be a plus:**
— Experience as an IT or desktop support technician or a similar role
— Server monitoring (nagios, zabbix)
— Experience in performing Server Audit/Maintenance/Update
— Experience in optimizing the NGINX/Apache/PHP/MySQL for better server performance

**Responsibilities:**
— Dealing with technically more complex problems and events that could not be solved by Tier 1 and require more in-depth advanced technical help.
— Digging into the system, diagnosing and repairing faults.
— Research findings to either communicate to customers or up to Tier 3. 
— Analyzing the repeating issues and providing support in the form of procedural documentation for the Tier 1.