Position: Technical Writer
Company: N-iX
Category: Other
Experience required: 2y
English level: fluent
Published: 2021-03-01T00:00:00+02:00

Our client is a leading global electronics repair and service provider to many of the world's largest tech, med-tech, and telecom companies around the world, providing their customers with the best possible service and products resulting in the optimal brand and product experiences.

We are going to add value to the customers through:
Expertise with a genuine, personal touch
Time-proven and trustworthy execution
A global service platform and footprint
Substantiated, world-class systems to protect your clients
The desire and capability to innovate every process
Cutting edge IT platforms that create efficiency

The client’s future will be to continuously innovate how we interact with the customers and the customers’ products. The company will build a competitive edge on innovation. Creating efficiency and quality in every interaction will be an essential element of the client’s brand.

Responsibilities:

Convey technical material in a concise and effective manner that is appropriate for its intended audience
Quickly grasp complex technical concepts and make them easily understandable in text and pictures
Document existing and new functionality by working with POs and Stakeholders throughout the development lifecycle, using development artifacts (Stories and Features), and interviewing SMEs
Create detailed user documentation for use within the application such as operating instructions and “FAQ” pages
Work with and educate other documentation stakeholders to ensure standardization and commonality across product documentation assets
Ownership of product documentation, suggesting improvements and areas for expansion
Select an appropriate medium for the intended audience. This includes working with other departments to incorporate existing assets and video training
Gather feedback on deliverables as revise as new issues arise
Review all customer-facing documentation to ensure it meets expected style and standards
Curate and manage the internal technical Wiki, advising teams on usage and content management
Review and advise teams on application UI text changes, and in some cases updating this
Desirable:

Experience in creating guides from entirely technical sources is preferable
Experience in using a Wiki-based format is preferable but by no means essential
Experience with team collaboration tools (Jira/Confluence, Azure DevOps/TFS, Teams, etc.)
Basic understanding of UX
Requirements:

Excellent English writing and speaking skills are essential
Detail-oriented, organized, and proactive person to create precise, consistent, and clear documentation
Excellent cross-functional communication skills, requiring close interaction with Product Owners, UX/UI Designers, QA, Developers, and non-technical Stakeholders
Experience with API documentation (Swagger) is required
Experience with MS Office tools, SharePoint, HTML, Markdown
An ability to recognize areas for improvement, and provide proactive suggestions based on previous experience
Confidence in designing and delivering technical documentation according to DDLC and software documentation style guides
Ability to understand complex business and system requirements
An understanding of change control and document change management
​Ability to work with the minimum of supervision
We offer:

Flexible working hours
A competitive salary and good compensation package
Best hardware
A masseur and a corporate doctor
Healthcare & sport benefits
An inspiring, comfy, clean and safe office
Professional growth:
Challenging tasks and innovative projectt
​Meetups and events for professional development
An individual development plan
Mentorship program
Fun:
Corporate events and outstanding parties
Exciting team buildings
Memorable anniversary presents
A fun zone where you can play video games, foosball, ping pong, and more.