Position: Support Consultant L1
Company: Itera
Category: Support
Experience required: 3y
English level: upper
Published: 2021-05-01T00:00:00+03:00

The customer, Össur (ossur.com), is an Icelandic pioneer of advanced technology whose mission is to improve people’s mobility.

**Tasks and responsibilities:**
To provide user support and troubleshoot problems and issues
To work on user requests queue
Support problem identification
To advise users on the appropriate course of action
Own issues from start to resolution
Escalate unresolved problems to higher levels of support
Work in close cooperation with local L1, L2 support service and infrastructure engineers according to the company's IT operational processes
 
**Professional requirements:**
3+ year of experience on the similar position (technical specialist/operation engineer)
Microsoft Windows Servers
Microsoft Windows 10 clients
Microsoft Active Directory
Microsoft 365 (Office, Azure AD, Intune etc.)
HPSM, Jira or similar ticket and bug tracking systems
ITIL

**Personal requirements:**
Excellent communication skills
Good English (Upper-intermediate)
Responsiveness and accuracy of solution provision for a specific problem
Root-cause mindset
Self-organized
Team player

**Company offers:**
Competitive compensation
20 days of paid vacation, 100% paid sick leaves (3 paid sick days without sick list)
Advanced medical insurance program with unlimited fitness and swimming pool
Free English and Norwegian Courses
Flexible workplace (possible to combine remote work and work from office)
Fully remote during quarantine
High-end technics and gadgets
Free access to leading professional trainings and events, professional certification
Transparent career development and planned individual career path
PE support by professional accountants