Position: Customer Support Specialist for Ciklum Digital
Company: Ciklum
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-12-01T00:00:00+02:00

As a part of Ciklum, you will be providing a service on behalf of one of our customers. Our client disputes chargebacks on behalf of various online trading platforms with payment providers.

**Responsibilities**

— Create evidence documents of illegitimate chargebacks using a template
— Format the evidence document for payment provider
— You will review the evidence document for any format or syntax mistakes and escalate it to the next tier of support
— Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
— Be responsible for the quality of service and performance
— Provide regular and accurate reporting on a daily basis

**Requirements**

— Good command of English, both written and speaking skills are required
— Service oriented with desire to help people
— Detail oriented, reliable
— Capable of completing repetitive tasks and remaining focused
— Responsible, initiative, multitasking, self-organized, eager to learn
— Able to plan your own time
— Shift work (Monday – Friday, 9 – 18 UA time) 
— Basic Familiarity with Microsoft Excel
— Experience on similar (Data Analyst) position will be a plus

**Desirable**

— Experience on Analyst position
— Commercial experience with MS Excel
— Basic understanding of the chargebacks

**What's in it for you**

— Variety of knowledge sharing and training opportunities
— Unique working environment where you communicate and work directly with client
— Competitive salary
— Career and professional growth
— Possibility to work in a big and successful company
— Long-term employment with 20 working-days paid vacation and other social benefits    
— Working in centrally located office with warm atmosphere which creates really good working conditions