Position: Junior Tech Admin
Company: Luxoft
Category: Sysadmin
Experience required: 1y
English level: upper
Published: 2020-08-01T00:00:00+03:00

Project Description:
This role is aimed at handling all onboarding and tech issues for our tech groups. The person should support onboarding issues and day-to-day incident resolution and also drive for strategic resolution and process improvements so that there are no future similar incidents.

Responsibilities:
- Coordinate a dozen or more concurrent issues
- Track metrics for time-to-resolution
- Draft reports on incident rates, root cause, TTR, productivity impact and recidivism
- Chase customer technology and support groups for strategic resolutions in addition to short term fixes

Mandatory Skills:
- Excellent verbal and written skills
- Basic desktop technology knowledge
- Ability to coordinate a dozen or more concurrent issues
- Comfort in challenging technology and support groups to adhere to best practices and hit goal metrics