Position: Senior Technical Writer
Company: GeeksForLess Inc.
Category: Technical Writing
Experience required: 5y
English level: upper
Published: 2023-06-01T00:00:00+03:00

A Senior technical writer  the end to end documentation cycle for creating and managing technical content that expedites product adoption. This content should enable both internal and external users to effectively and efficiently understand and consume products. This could involve anything from API documentation to integration guides, architecture diagrams to getting started tutorials, internal technical blog content to leading writing workshops for engineers, and setting documentation style guidelines to helping to design new products.

**Responsibilities**
- Collaborate with Program & Change management on the the design, implementation and maintenance of the documentation framework, packaging, processes and templates for all documentation & training to support the user experience in being able to use our products (Documentation + Training + Support)
- The sr technical writer will be responsible for all the technical documentation in the above.
- set tooling standards & framework: ie google site, discover, wiki, docs.booking
- quality control: clarity, structure, language, readability
- implement processes on ownership, maintaining, versioning of documentation & portals
- Translate the complex product & technical information into clear, polished, engaging content for our target audience (educational & how to guides; through interviewing experts, conducting independent research and trying out the technologies to document)
Identify issues & gaps to improve existing customer-facing documentation
- Leads the development of training pathways for different user persona (ie director/management, data manager, engineer) to onboard & consume our products
- Develop culture and standards around technical documentation (i.e. style guides / use of language)
- Develop a system for continued customer documentation management to be operated after this engagement has ended
- Harmonize our product’s language across documentation
- Work with product managers and engineers to create and maintain internal and external documentation for APIs, SDKs, and other developer-oriented products

**Requirements**
- About 6 years industry experience in writing API technical documentation
- Extensive experience documenting APIs, SDKs, Architecture documents (such as C4), and other products for software developers
- Experience with version control systems (such as Git) Experience with static site generators (e.g. Mkdocs, Jekyll, Hugo) and lightweight markup languages (e.g. Markdown, AsciiDoc, reStructuredText)
- Excellent written and verbal communication skills, with a keen eye for detail Experience with proofreading and editing English
- Experience dealing with governance and compliance related topics like SOx, GDPR, PCI etc.