Position: Lead Technical Writer
Company: Allvue Systems
Category: Other
Experience required: 3y
English level: upper
Published: 2021-10-01T00:00:00+03:00

**What we value**

• Intelligent individuals looking to apply themselves creatively
•People who are comfortable speaking up, sharing ideas and driving change
•Innovation and creativity that comes from bringing people together from diverse backgrounds and experiences
•Energetic and passionate teammates looking for more than just a job to pay the bills
•Hard-working individuals who habitually do more than asked

**Requirements**

• 2-3 years English language documentation authoring
•Excellent written and spoken English, as well as proficient communication skills
•Expert in creating clear, concise language and sentence structure
•Template design experience
•Experience in Confluence, Microsoft Office, and SharePoint
•Strong analytical and problem-solving skills
•Ability to research and collate background information from a variety of internal and external sources
•Attention to detail
•Good time-management skills
•Ability to work on several projects in parallel
•Writing samples preferred
•Knowledge of Markdown and HTML will be a plus
•Experience with issue tracking systems will be a plus (JIRA, Azure DevOps, Trello, etc.)
•Experience with image and video editors
•Experience in cross-team collaboration

**Responsibilities**

• Building and forming the technical writing team and managing them on a day-to-day basis,
•Assist the technical writing team with the annual performance reviews and merit increases,
•Identify customers’ needs and gaps in our content and recommend new topics,
•Ensure all-around consistency (style, fonts, images and tone)
•Work with developers, technology leaders, and other subject matter experts to gather and document product / service information
•Proactively suggesting and developing materials to align with overall product objectives
•Work with Support and CSM on customer feedback and solutions to improve product and service documentation / content for a better customer experience
•Edit text for technical clarity, accuracy, grammar, consistent terminology, and style
•Design documentation templates and standards
•Ensure uniformity and consistency of the narration style in the created content according to the corporate templates and standards
•Keep task backlog up-to-date

**What We Offer**

• 32 days Paid time off (PTO)
•10 days Documented Sick Leave
•5 days Undocumented Sick Leave
•5 days Bereavement Leave
•1 day Volunteer Day
•PE accountant support
•Parental Program
•Medical and Life Insurance
•Personal consultation (Psychologist, financier, lawyer)
•Daily practice of English
•English Language Shсool
•Udemy Corporate University
•Certification reimbursement
•Charity Matching Program
•Sport (yoga/pilates)
•Hobby clubs
•Corporate events and Teambuildings

**EEOC Statement**

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives — we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.