Position: Technical Writer
Company: ZONE3000 (Namecheap)
Category: Technical Writing
Experience required: 1y
English level: upper
Published: 2022-01-01T00:00:00+02:00

Requirements:
- Bachelor’s degree in IT, computer science, or an arts or language field
1+ years of technical writing experience
- Upper-Intermediate English level
- Experience in creating API reference docs (JSDoc or OpenAPI)
- Ability to gather information from SMEs to produce content
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Experience working in a fast-paced environment with multiple competing priorities
- Experience working with Markdown
- Experience working with Atlassian stack tools (BitBucket, Jira, Confluence)

Will be a plus:
- Experience writing clear and concise procedural documentation for a technical audience
- Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
- Experience with information architecture structural design
- Experience and comfort with agile development methodologies and fast delivery
- Familiarity with Namecheap portfolio
- Experience with topic-based, modular authoring and documentation, especially converting to topic-based content from traditional book models
- Ability to actively engage subject matter experts and follow through on commitments
- Experience collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds
- Familiarity with any of the following style guides:
Google Developer Documentation Style Guide
Microsoft Style Guide
Apple Style Guide

Responsibilities:
- Follow established procedures and formats, researches, writes, edits and proofreads technical data for use in routine documents or sections of documents such as manuals, procedures and specifications
- Capture and document procedural processes during maintenance and operation events. Validate and / or verify existing processes for accuracy and completeness
- Work with Subject Matter Experts (product managers, engineering teams, support teams, and other) to analyze software and expendable requirements for new/updated processes
- Supports technical documentation compiling, writing / editing and / or coordinating
- Analyze requirements, develop source material, consults engineering and technical staff and works with editors, illustrators and the like in preparing a draft
- Performs all other duties as assigned. Works with limited supervision. May resolve complex problems with limited or no assistance

We offer:
- Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
- Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
- Decent market rate compensation depending on experience and skills
- Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
- “You build it, you own it” mentality in most contexts
- Support of personal and professional development:
coverage of costs of external trainings, conferences, professional literature
support of experienced colleagues
in-house events and trainings
regular knowledge sharing in teams
- English classes and speaking clubs
- Life-balance support:
truly flexible schedule, no time-tracking at all
25 working days of vacation
5 days of paid sick leave per month (if necessary) without providing a medical certificate
generous maternity leave program
compensation of sport or massage
- Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it.