Position: QA, Technical Support Engineer
Company: Sumix Corporation
Category: QA
Experience required: no_exp
English level: intermediate
Published: 2021-08-01T00:00:00+03:00

**Purpose**
We are seeking for a talented QA/Technical Support Engineer to work on the projects of our partner Promptlink Communications, a leading solutions provider for the cable television/Internet industry http://www.promptlink.com. The successful candidate will perform testing of all types, defects reporting, and fix control in QA/testing environment, combined with technical support activities like Promptlink software product deployment, analysis and troubleshooting of issues reported by customers.

**Responsibilities**
- Execution of all types of tests according to predefined scenarios
- Creation of test cases
- Defects reporting and fix control in QA and production environments
- Testing environment setup and support
- Creating test documentation
- Software installation/upgrade on customer Linux systems
- Communication on incident investigations with customers email, chat, or phone
- Deployment of Promptlink software products onto testing and production systems
- Analysis and troubleshooting of issues reported by customers

**Skills Required**
- Understanding of all testing types, SDLC
- Understanding of test cases, test coverage
- Ability to write test documentation
- Experience with Linux
- Intermediate English
- Carefulness, attentiveness

**Desired**
- Experience in QA 1+ years
- Experience with databases (MySQL, MongoDB)
- Understanding of networking basics
- Experience in high tier software support for customers
- Experience in high tier ISP customer support
- Upper-intermediate or Fluent English

**Personal skills**
- Responsibility, creativity, and initiativity
- Analytical mind and logical thinking
- Ability to analyze and find better solutions
- Self-organizing, self-learning and self-development
- Team player

**We offer**
- Interesting projects
- Stable and competitive salary
- Paid vacation and sick leave
- Free lunches in the office
- Office in the center of Kiev — 3 min from subway station Klovska. Temporarily the employees work remotely until the COVID-19 pandemic is over
- Flexible schedule
- Friendly team