Position: Customer Support Specialist
Company: RetargetApp
Category: Support
Experience required: 1y
English level: upper
Published: 2021-08-01T00:00:00+03:00

RetargetApp is a marketing solution that helps small and medium-sized direct-to consumer brands promote their products on the biggest online advertising platforms. RetargetApp automatically creates and optimizes effective advertising campaigns. RetargetApp is a proud Facebook Marketing Partner and Google Partner.

We are looking for **Customer Support Specialist** to join the team full-time in our Kyiv office. Our perfect candidate is a client-oriented team player who is ready to learn quickly and become a helpful point of contact for our app users to provide workday and weekend support (5 days a week).

**What you will need to do**
— handle incoming messages from our users and contact them via phone calls
— set up and launch advertising campaigns for them
— help users with bans, deactivations, disabled and unsettled ad accounts
— work with analytics, study results of advertising campaigns and provide clients with tips and suggestions
— process feedback from users
— communicate with Facebook Support
— fill in bug reports
— participate in updating our Help Center

**This is for you if you**
— have experience on similar position 1+ year
— worked with CRM (Intercom, Hubspot, Salesforce, etc) and ticketing system (Jira, Notion, Hotjar, etc)
— have Advanced level of English (both spoken and written)
— want to develop and learn more about Customer Support and adjacent fields and participate in product and process improvements, influence the process
— are empathetic and full of enthusiasm, striving to build best customer’s experience
— attentive to details and able to think outside the box
— are okay to work on weekends sometimes depending on the shift

**What we offer**
— working schedule: daytime shift 09:00 - 17:00, evening shift - 13:00 — 21:00, from 1 Sep additional shifts from 23:00 до 07:00
— opportunities for self-development and attend external educational events and conferences
— 40-hour working week with a flexible schedule and ability to work remotely
— competitive salary with regular compensation reviews
— PE accounting and support
— paid vacation and sick leaves
— team of professionals who will coach and advise
— gym membership compensation
- referral program for hiring
- option pool 

We are passionate about our Team and the product we create, we never stop learning and always stay curious. Come join us to grow together!