Position: Customer Support Representative
Company: Recruiting Banda
Category: Support
Experience required: 2y
English level: fluent
Published: 2020-06-01T00:00:00+03:00

We have a lot of inquiries about people having some issues installing or configurating UserWay Accessibility Widget and looking for a person who will assist with such ongoing issues. This is a full time remote position. The time schedule is by New-York time (4 pm - 11 pm by Kyiv). 
The ideal candidate has a bachelor’s degree 3-5 years of customer support and website management experience in product or professional services companies.

Principle Responsibilities:
* Assist in installing and configuration of UserWar Accessibility Widget. 
* Handle and promptly resolve support requests from clients via chat, email, and phone.
* Work effectively with other departments to drive issues to resolution.
* Identify support tickets that are sales inquiries and hand them off to the sales team.
* Maintain a deep understanding of UserWay UserWar Accessibility Widget. 

Knowledge, Skills, and Abilities:
* Basic HTML/CSS knowledge.
* Web site management experience. 
* Strong written and spoken English.
* Outstanding communication and interpersonal skills.
* Ability to explain complex things in plain language.
* Proactive problem-solver mindset and can-do attitude.
* Experience in B2B customer support will be a plus.
* Ready to work by New-York time (4 pm - 11 pm by Kyiv).