Position: IT Support Engineer (groupware implementation)
Company: Raiffeisen Bank Aval
Category: Support
Experience required: 3y
English level: intermediate
Published: 2020-12-01T00:00:00+02:00

**Your tasks**

- Providing quality SW installation, configuration & support.
- Consulting on Apps configuration, support & IT-enhancement.
- Co-operation with Product Teams (POs, analysts, architectors, devs, testers, IT-deliverers, etc.), analyzing the needs and proposals of business units in order to improve the SW\IT services.
- Technical requirements & specifications preparation to improve existing and develop new SW\IT services.
- Non-prod environment configuration and testing (QAT, PLT, integration, etc.).

**Your profile**

IT Background:
- Banking\finance (Document\Archive management, BPMS) SW implementation\support.

Technological stack:
- *nix OS (RHEL, Ubuntu, CentOS, etc.) & shell;
- App\Web-servers (Nginx\Apache\jBoss\WildFly\etc.);
- Relational DBs administration basics (Oracle\MS SQL\MySQL\Postgres\ASA\ASE);
- SQL (isql, PL/SQL, Oracle\MS, DQL) scripting;
- BPMS & BPMN;
- integration bus (IBM MQ\MB, Kafka, ActiveMQ, etc.)

**Would be a plus:**
IT tools:
- Virtualization\containerization (Docker, Kubernetes);
- CI\CD orchestration (Jenkins, etc.);
- version control (Bitbucket, etc.);
- configuration management (Ansible, etc.);
- artifacts storage & repository (GitLab, nexus, etc.);
- monitoring & logging: (ELK stack, Zabbix, kibana, Dynamics, etc.);
- bug tracking (Jira, etc.);
- environment management (Delphix, etc.);
- load balancing;
- fault tolerance & HA clustering, etc.

IT methodology:
- SDLC: Waterfall & Agile\scrum approaches (artifacts, sprints, backlogs, Kanban desk, etc.);
- ITIL\ITSM: release\change\incident\capacity\IT documentation management;
- Test management: automation & quality gates;
- DRP & BCM

IT skills:
- Practical experience in IT systems building & support;
- Automation of: installation & maintenance routines, troubleshooting, incident management (logs; monitoring KPIs, dashboards, triggers & alerts);
- Analyzing the needs and proposals of business units in order to improve the SW\IT services

**Project:**
DMS (OpenText Documentum) IT support & maintenance (delivery, change, incident management, troubleshooting, etc.); testing (QAT, integration, PLT); enhancements & development.
Platform upgrade;
DMS integration projects;
Centralized eDS Archive.