Position: Customer Support Specialist
Company: DMarket
Category: Support
Experience required: 1y
English level: upper
Published: 2022-10-01T00:00:00+03:00

Required skills:
1+ years of Customer Support experience;
Interested in gaming industry;
Literacy, responsibility, attention, stress resistance are a must;
Excellent communication skills and customer-oriented approach;
Ability to multitask;
Upper-intermediate level of English;
Crazy-fast typer;
Confident Steam user is required.

Responsibilities: 
Provide written support for customers in chats, tickets, instant messengers, social media — no calls;
Communicate with users in English/Ukrainian/Russian;
Review and moderate KYC applications;
Review and moderate profiles marked by system as suspicious;
Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution;
Be flexible in a dynamic environment, quick-paced changes are constant.

We offer:
Team of like-minded professionals
Insurance
A unique project with modern technologies
Budget for professional development