Position: German-speaking Customer Care Agent
Company: Farheap Solutions Inc.
Category: Support
Experience required: 1y
Published: 2020-09-01T00:00:00+03:00

Premier Response is a Customer Service Center specializing in the Graphic Design and Printing Sectors. We are currently looking for Customer Success Agents to provide amazing phone, email and chat support to one of our online printing clients. 
If you have an ** Advanced Level of  English AND German** and have some background in Graphic Design, we would like to speak with you as soon as possible!

**What you will do:**  
Answer phone calls, reply to chats and emails; 
Provide customers with specifications, helpful suggestions, etc. to ensure proper uploading and correct printing of image files; 
Review image files on customer request to ensure they meet our high printing standards; 
Provide customers with product descriptions, shipping upgrade fees, price verification, refunds and order status; 
Be responsive to customers' miscellaneous questions. 
 
**What we expect from you:** 
Exceptional customer care abilities 
1+ years of Customer Support experience 
Nearly perfect written and spoken English  AND German
Experience with Microsoft Office applications 
Ability to type quickly and express yourself clearly 
Good time management skills 
Attention to details 
 
**What you will need:**
Quiet working environment (no background noises during work) 
A computer with a wired connection to the Internet  
A corded headset (earphones & microphone) and webcam compatible with your PC 
 
**Possible advantages:**
You are helpful and responsive 
Experience in Graphic Design and/or with graphic design software (Photoshop, Illustrator) 
Experience in printing business 
  
We welcome all candidates. We thrive in our diverse workplace - there is no Sameness here. If that environment appeals to you, and if you are willing to work hard to make a difference, please apply now!