Position: Cloud Operation Manager
Company: FreySoft
Category: Other
Experience required: 2y
English level: upper
Published: 2021-06-01T00:00:00+03:00

**You will:**
 - Manage a team of Support Engineers in different location (on call and/or shifts);
 - Ensure our Production systems are monitored 24x7 and alerts are reacted upon swiftly;
 - Ensure 24x7 availability of product platform working with the Tech teams;
- Develop monitoring & alerting strategies with the DevOps team across multiple cloud environments, in particular AWS, using advanced monitoring tools like AppDynamics;
- Manage incident queue, categorization, triage, resolution and escalation with your team;
- Personally lead critical incident resolution working across Tech teams
- Ensure clear communication with our business stakeholders related to incidents (for example, our colleagues in Customer Service);
- Participate in an oncall rota;
- Implement automation with our DevOps team in order to work more effectively and efficiently;
- Perform various Technical Operations in collaboration with the DevOps and Infrastructure teams (for example, patching, log management and space management);
- Develop various technical runbooks in collaboration with other tech teams.
- Participate in the continuous improvements of our operational processes (Incident, Problems, Change);
- Take initiative in order to prevent and reduce incidents.


**What we’re looking for from you:**

- Leadership;
- You inspire your teams and those around you to want to do better for our customers and in doing so provide a platform for people to be their best; 
 - You develop those around you by offering support and guidance;
- You’re courageous and will always strive to make the right decisions for the business and your team;
 - You have a strong sense of ownership and want to drive your team to achieve the best possible quality and stability of service;

**Technical skills**

 - Strong experience in Incident & Event Management (NOC, App Support…);
 - Experience with support and troubleshooting of 24x7 high volume transactional Web applications;
 - Knowledge of Windows and Linux systems;
 - Experience of Cloud infrastructure and platform services,  (we run on AWS and Azure);
 - One of these :  Inter-system, microservices and message bus technologies;
 - APM systems such as Dynatrace, AppDynamics and/or New Relic
Alerting tool as PagerDuty;
 - Experience in Scripting languages such as Python, Bash and PowerShell;

**Our company’s offer includes:**

- Friendly environment and team;
- High compensation;
- Flexible schedule for keeping a work-life balance;
- A completely remote type of job or the mix of remote and office work;
- Additional options in the form of health insurance / sports / equipment;
-  English-speaking club with a native speaker.