Position: (Security) Tech Support Engineer L2
Company: SupportYourApp
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-07-01T00:00:00+03:00

**What You Will Do:**
- Work closely with other departments and teams to meet and exceed customers expectations;
- Communicate the progress of an issue resolution to the client and/or within the team in a timely manner;
- Analyze and act upon logs and error reports;
- Effectively handle customers' requests;
- Deliver accurate data and information on a product in a concise and clear manner.

**What you need:**
- English communication skills written and verbal, C1 level;
- Experience in supporting B2B software, preferably with information security/cyber solutions;
- Knowledge and experience with MS based OS, systems, environments, tools and applications;
- Working experience with Networking protocols like TCP/IP, Ports, HTTP/S, LDAP and tools;
- Security concepts and protocols knowledge e.g. SSL, Certificates, key stores etc.;
- Experience working with IT deployment tools SCCM, GPO; 
- Integration with 3rd party Enterprise components such as SIEM (Splunk, QRadar, Directory Services AD) and mail systems;
- Analytical & troubleshooting skills;
- Tech-savvy mindset, eager to learn and discover new technologies;
- Hands on working knowledge of customer relation management, ticketing and tasking products.

**Would be a plus: **
- Knowledge of Cloud based services, e.g. AWS;
- Understanding of cyber related concepts like: exploits, vulnerabilities, attack vectors, malware, etc.

**What we offer:**
- Flexible schedule;
- State-of-the-art offices; OR remote work;
- Competitive compensation in USD;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program);
- SupportYourApp Medical Policy;
- Coffee, tea, candy, seasonal fruit and vegetables;
- Various sports events and team buildings; 
The cherry on top is you'll get an IT business and support skill set second to none.