Position: Junior DevOps/ Duty SRE
Company: lpnu.ua
Category: DevOps
Experience required: 1y
English level: upper
Published: 2021-12-01T00:00:00+02:00

Requirements:
Good technical troubleshooting and problem resolutions skills
Excellent presentation and communication skills
Experience with any ticketing system (JIRA, Zendesk, Service now, etc.)
To be ready to work on shifts (including holidays and night shifts)
Experience in a technical support role is a plus
Experience with Cloud Platforms(AWS, GCP)
Linux administration
Knowledge of networking concepts
Responsibility, result-oriented, team working, attentiveness to details, ability to learn quickly

Responsibilities:
Initial issues qualification, debug and extend with details
Provide technical support to customers according to the support procedures
Guarding and meeting the SLAs
Maintains support case status, including root cause, within the support case management system
Initial identification, debug, investigation of the issue
Classification of requests and escalation to L3 Support team
Close cooperation between customers and L3 team
Maintain a knowledge base and scripts for the L1 Support team
Learning and self development in cloud technologies based on AWS and/or GCP