Position: Account Manager
Company: Scalors Gmbh
Category: Other
Experience required: 5y
English level: fluent
Published: 2022-02-01T00:00:00+02:00

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!
Requirements:
• 5+ years of experience as an Account Manager
• Excellent communication and presentation skills
• Advanced written and verbal English
• Knowledge of German language would be a plus

Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Suggest innovative solutions on the company level to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements and higher customer satisfaction
Daily and Weekly Responsibilities:
• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Hands on troubleshooting
What we offer:
Opportunity to work in International Team
• Opportunity to work remote; 
• Direct communication with Client; 
• 25 days off
• Medical insurance; 
• English-speaking classes.