Position: Customer Support Team Lead
Company: Wirex
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-05-01T00:00:00+03:00

Requirements:  
Minimum 2-3 years of experience as Support Team Leader. 
Strong customer focus and service orientation. 
Experience in managing 5 and more subordinates. 
Advanced English, both written and spoken. 
Knowledge of Zendesk products (or similar service desk platforms). 
Well-developed leadership skills. 
You know how to make both your business clients and team happy. 
Would be a plus if you also:  
Passionate about blockchain technology. 
Have hands-on experience with Atlassian products. 
Responsibilities: 
Maintaining a clear support service strategy to support our short, medium and long-term growth as well as the department and business objectives. 
Efficient team management that requires your continuous engagement into teams life. 
Expanding our Support team proactively and reactively. 
Ensuring that KPI's and SLA's are met and are relevant to the current workload/release. 
Rationally analyze ongoing business processes in the support department and procure their continual improvement/automatization. 
Maintain and develop business processes. 
Be a true leader by extrapolating comfortable, positive, productive and motivating relationship paradigm in the support department. 
Assure best quality of service is provided at all times. 
Benefits:  
Flexible office hours. 
Medical insurance and paid sick leave. 
Paid state holidays and paid days on special occasions. 
Fast career development. 
PE accounting and support. 
Free parking. 
20 business days of paid holiday a year.