Position: Customer Support
Company: Organisation.GG
Category: Support
Experience required: 1y
English level: upper
Published: 2020-09-01T00:00:00+03:00

We are looking for a Support Specialist to assist our users at Organization.GG collect feedbacks and escalate identified development bugs.
This role for a person who is interested in esports. Our Support Specialist should be able to solve any issue. 

Responsibilities:
- Respond to customer queries in a timely and accurate way, via chat, email, ticket system
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and reach out to provide assistance
- Managing bug reports, communicating with developers and QA to resolve these issues in a timely manner

Requirements:
- 1+ year of experience as a support specialist
- Multitasking (you will work with different channels of communication)
- Troubleshooting (to solve or escalate issue)
- Stress tolerance
- Excellent knowledge of the English language for communication (in most ways is writing)