Position: Customer Success Manager
Company: Influ2
Category: Other
Experience required: 3y
English level: fluent
Published: 2023-08-01T00:00:00+03:00

**Influ2 is looking for a passionate Customer Success Manager.**

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties involved. The candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. 

**What you need to succeed in this role**

- **Experience in customer success: **Previous experience in customer success or account management roles is preferred. Demonstrating a track record of successfully managing customer relationships and driving customer success is essential.

-** Strategic mindset:** As a customer success manager, you will need to think strategically about how to maximize customer satisfaction, retention, and growth. You should have the ability to understand the customers' business objectives and align them with Influ2's offerings.
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- Strong communication skills: **Excellent communication skills, both verbal and written, are crucial for effectively interacting with customers and internal stakeholders. You should be able to articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C Suite.

-** Relationship building:** Building strong relationships with customers is a core aspect of the role. You should be skilled at developing rapport, establishing trust, and understanding customer needs and challenges. This includes proactive engagement, active listening, and empathy.

-** Analytical and problem-solving skills: **Ability to analyze customer data and metrics to identify trends, insights, and areas for improvement. Strong analytical skills and the ability to solve problems and make data-driven decisions are highly valuable.

-** Technical aptitude:** Becoming a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution.

**- Project management skills: **You may need to manage multiple customer accounts simultaneously, ensuring timely delivery of projects and milestones. Strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectations.

**- Business acumen:** Understanding the business landscape, industry trends, and competitive landscape can help you provide strategic guidance to customers. A good grasp of financial concepts and the ability to link customer success to business outcomes is valuable.

- **Team collaboration:** Ability to work closely with cross-functional teams, including sales, marketing, and product development. Collaborative skills are crucial to align goals, share customer insights, and drive coordinated efforts to deliver customer success.

**- Continuous learning mindset: **The field of customer success is ever-evolving. A willingness to learn and adapt to new technologies, industry trends, and customer needs is important to stay ahead. Pursuing professional development opportunities, attending industry events, and staying updated on best practices are encouraged.

**Qualifications**
- Bachelor's degree or equivalent experience
- 3 years experience in Customer Success
- Strong written and verbal communication skills
- Demonstrated ability to increase customer satisfaction
- Strong technical aptitude
- Experience with Retention & Expansion
- Strong understanding of SaaS Terminology

**Benefits**
- Working alongside a fast-growing team of professionals from the US, Ukraine, and Israel who are setting the new global B2B advertising standard, already adopted by Fortune-500 companies
- Flexible working environment when it comes to your schedule and location preference
- Progressive commission structure and performance bonuses
- Career advancement opportunities
- All the equipment you’ll need to be successful
- Offline vacations: up to 20 days a year
- Workation: unlimited as long as you meet a quota