Position: Support Engineer
Company: Luxoft
Category: Support
Experience required: 1y
English level: fluent
Published: 2022-03-01T00:00:00+02:00

In additional to key tasks, Support Engineer will be involved with continuous process improvements to keep up the good pace of process enhancements’ planning and implementation. You will be responsible for execution issue remediation plan, engage SMEs to resolve various support issues and stay involved with process enhancements related to Automated Data Processing activities.
You'll be working in the Automated Data Processing Support Team in Wroclaw. As a Support Engineer, you'll play an important role in enabling Tech Services to re-engineer legacy data processing feeds using new standard tool with support of Application Stakeholders across various Business streams in global Environment.

Responsibilities:
• analyse requirements related to Automated Data Processing activities within or between internal Services and/or Applications
• execute remediation plan provided by Technical Support Engineer
• suggest potential process improvements
• participate in remediation process review meetings
• as Support Engineer, cooperate with other colleagues and Application Stakeholders from various Business streams in remediation of non-compliant Data Processing tasks

Mandatory Skills Description:
• hands-on experience with Netcool or Autosys
• hands-on experience as an Application Support Engineer/ Support Specialist
• knowledge and hands-on experience of automated data processing within or between Applications (Autosys, cron jobs, Mainframe data processing, other related methods)
• ability to solve complex issues, good at problem analysis and solution design thinking
• being a confident communicator that can explain technology to non-technical audiences
• basic knowledge of Infrastructure (Operating Systems, Databases, Middleware)


Languages:
English: C1 Advanced