Position: Customer support manager
Company: OsmAnd
Category: Support
Experience required: 1y
English level: upper
Published: 2023-01-01T00:00:00+02:00

We are looking for a customer support manager with strong technical skills to help our users with new features and purchases. 
OsmAnd is an open-source project with more than 1 million active users. 
We develop a mobile application for offline navigation and travel.

**Requirements:**
- English - Upper-Intermediate;
- Excellent written and verbal communication skills in English;
- Service-oriented person;
- Ability to self-manage and take initiatives;
- Multitasking skills;
- Attention to detail and organizational skills;
- Basic troubleshooting skills;
- Problem-solving skills.

 **Nice to have:**
- basic experience work in Zendesk;
- Git + Github experience;
- Any GIS-expierience;
- OpenStreetMap mapper knowledge.

**Responsibilities**
- Сommunication with the customer and product users;
- Reproduce user cases and cooperate with the development team;
- Collaborate with the product team;
- Collaborate with product designer;
- Work with the documentation team;

**What you can expect from us**
- Learning by doing – you will work with industry experts who are willing to share their knowledge and experience;
- Advancing your career by choosing from different career paths (technical, management);
- Great atmosphere and supportive environment;
- Working in a friendly and relaxed atmosphere created by a lot of bonding events and activities;
- Daily support for your technical and personal growth;
- Professional and very friendly team, that is always ready to help and support.

**What do we offer**
- Competitive salary adequate to your skills and performance;
- Flexible working hours;
- 15 days of paid vacation + 15 days at your own expense;
- Paid sick leave;
- All official holidays;
- Work in the office or remotely. Office located in Kyiv, very close to the stations: Universitet, L'va Tolstogo, Palats sportu.
- Work-life balance guarantee;
- Stable work in a dynamically developing company;
- Fully open source project (https://github.com/osmandapp/).