Position: Technical Support
Company: Ordercast
Category: Support
Experience required: 3y
English level: upper
Published: 2023-08-01T00:00:00+03:00

We’re on the lookout for a Technical Support Specialist who has hands-on experience with Jira and is familiar with the Software Development Life Cycle (SDLC).

We use a product-engineering approach to problem-solving. Since we are a product company, it is important to us that our developers don’t just perform the task, but also understand the problems of the business that they’re helping. While working in small teams, you will be able to influence the design of the OrderCast system and make great contributions to the growth of the company. We aim to create a work environment that provides the necessary support and mentorship for the long-term development of our employees.

Responsibilities:
- Monitoring bugs in the product channel and updating the corresponding tasks in Jira.
- Supporting QA in validating bug statuses.
- Preparing for releases in Jira, which includes gathering tasks for inclusion in the release.
- Managing email templates and assisting developers in investigating sending issues.
- Utilising Google Spreadsheets to synchronise product databases between our customers and OrderCast.
- Maintaining and updating documentation within Confluence.
- Paying close attention to details and being proactive in addressing issues.

Our Stack:
- Jira, Confluence, Google Workspace
- Slack
- Python, React

About You:
- Do-ers mentality
- Product Management: SCRUM, Jira, Confluence....
- Ops: Google Sheets, databases
- Communication - strong English writing and speaking skills
- Team player - honesty, trust and care is your second nature
- 3+ years of industry experience
- Put yourself in the shoes of your users and be a steward of great experiences

About OrderCast:
We pay a lot of attention to candidates and always welcome questions and suggestions, a mentality that also drives our time working together. Focusing on our goals gives us the ability to fully trust our co-workers, so we accept flexible work arrangements. This means you will have the opportunity to work wherever and whenever you want; the main rule is openness and honesty with yourself and your team.

Benefits:
- The flexible work arrangement also means that we have unlimited vacation days
- An honest, open culture that emphasizes feedback and promotes professional and personal development
- An opportunity to work from anywhere
- A competitive salary