Position: Customer Success Manager with German language
Company: andagon Holding GmbH
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-02-01T00:00:00+02:00

**IT CAREER – FROM GEEK TO CUSTOMER HERO**

Are you an expert in test automation and familiar with such tools as Selenium, JMeter, Ranorex, SoapUI, Eclipse, Jenkins, Apache, and even know C#? 

Do you feel your passion is helping other testers succeed in their job and make the best use of advanced tools?  

Are you a communication genius in speech and writing (German/English)?  

Do you enjoy working in a team and do you have a good sense of humour?  

aqua's mission is to take away the pain of testing from our customers. Join us in this exciting job!  
 
**What we offer you:**
 
Look forward to us (we really are all nice, sociable, helpful and much more), as well as to the "best job in the world", which you fill with life, knowledge, and ideas yourself. 
 
Your team - your family: we support you with everything you need to rock your job: qualified induction, training, interesting clients. And our approach - THE ONE THING. 
 
Full-time job: You can have flexible working hours from 8am to 8pm. Ideal for combining private life, children and career.  

**Your advantages in brief:**
- Regular - flexible working hours full-time from Monday to Friday 
- An above-average salary 
- Work with excellent premium products in the truest sense of the word 
- Intensive induction and a personal mentor to support you 
- Internal training and examination with ISTQB certificate  
- Opportunity to grow professionally into a product tech advocate 
- A "family" that encourages and challenges you and always has an open ear for you 
- Regular team events, company celebrations, and "get-togethers" with management 

Then you will become a CUSTOMER HERO! 

What makes us stand out? Individuality, professionalism, and fun for success. We have already won many well-known companies as clients. All of them? No, not all. There are more than enough that we would like to conquer. 

As a Customer Success Manager, you are the most important interface between the customer and the solution. You qualify the customer inquiries for the further development of our solution. Even if you don't have a diving license, you don't hesitate to dive deep into our product and find the optimal solution for our customers' various use cases. You play a decisive role, as you identify upselling potentials with our existing customers and introduce them to new products and features that take the pain out of testing. Whether by phone, email, or chat, our customers and future fans are very grateful for your support! 

**Requirements**

Your profile: Regardless of what subject you have learned, you are definitely a "full professional" in test automation. So your skills are mainly in software testing, but also your mouth and your ability to think your way into different industries and people. At the same time, you have the patience and strategic skills to inspire and retain potential customers over the long term. We expect empathy, seriousness, and professionalism. Humour & looseness would be nice. 

- You have professional experience in test automation - ideally with the following tools (Apache, JMeter, Ranorex, Selenium, SoapUI, Eclipse, Jenkins). 
- Knowledge of C# would be a plus 
- You speak fluent English and/or German  
- You are a strong communicator and have already gained some professional experience in customer support - ideally in a B2B environment 
- You are characterised by empathy and the necessary bite 
- You have the absolute will to determine your personal success through your own performance 

Your job is actually quite simple, but not without challenges: You develop our customers into fans and thus contribute to sales growth. The good news: you "look after" high-quality products that really make our customers’ life easier.  

- Handling incoming inquiries from customers (first-level support). 
- Escalating issues to higher tiers when more in-depth technical support is required 
- Making pre-sales presentations on the product as well as on new product launches  
- Conducting training (test automation) 

The slightly less good - though not surprising - news is that we have competitors too. So, it's up to your competence and creativity to find the best way into the hearts and minds of your contacts - there are plenty of good arguments as support from us in any case. 

**Convince us with your experience and personality – we are looking forward to your meaningful application!**