Position: Project/Account Manager
Company: 8allocate
Category: Project Manager
Experience required: 2y
English level: intermediate
Published: 2020-03-01T00:00:00+02:00

We are looking for Project & Account Manager to join our team for successful project delivery in time in scope and in the budget.  

What responsibilities & tasks will wait for you? 

- End-to-end delivery of multiple projects: which includes communication with the customer and stakeholders, project estimations and management of project teams
- Engaged in client’s discussion regarding the project scope and timelines
- Implementing SDLC/PM practices, taking ownership of project outcomes
- Working on the process quality and deliverables (within defined scope, resources, timeline)
- Client relationship building and improvement
- Contract and Annex signing/prolongation
- Client satisfaction feedback gathering and sharing 
- Organize and conduct a Customer Satisfaction Survey. Get results recorded within the Customer Survey Database
- "Warm-up" the Account for a new opportunity (Upsale, cross-sales, references)
- Account growth and development 
- Manage corrective actions and risks
- Manage escalated issues for resolution
- Perform delivery assurance
- Create and send a monthly report to Customer (Client Satisfaction, but Not Delivery! Reports)
- Check and resolve Customer payment issues. 
- Update Customer related risks and apply appropriate mitigation strategy/plan when necessary
- Review Monthly Forecasts and Plans with your account 
- Organize and conduct scheduled visits of Customer to 8allocate site and 8allocate to the Customer site

You will fit if you have:
- Ability to manage teams of 5+ people and deliver multiple projects
- Understanding & practical knowledge of SDLC
- Knowledge/understanding of PMBOK, Scrum Guide
- Strong communication & negotiation skills
- Client-management & relationship management skills 
- Ability to transform projects according to Agile processes and standards 
- Experience in proposal preparation and presentation 
- Risks, issues and scope management
- Strong intermediate level of English

Bonus points for: 
Technical background: the ability to be engaged in technical discussions with the client, project team and management.  

Soft skills:  
- The highest level of accountability and responsibility;
- Strong analytical and problem-solving skills;
- Critical and system thinking;
- Great communication, listening, questioning skills;
- High level of self-organization, attention to details;
- Excellent interpersonal skills.

With whom you would interact?
- In direct subordination of CEO and with Head of Delivery in the future. The main tasks come from him.  
- Direct subordinates and further may appear together with the growth of the projects.
- Work in conjunction with contractors and developers, frequent communication with partners and subcontractors. 

Why choose us? 
Fast-growing company - we are no longer a start-up, but still, have a "family" relationship.
The flexibility of processes/ interactions/communications - decisions are made quickly
Cultural diversity - different ages (average - 28 years),
Covering the industry from commercial aviation to fintech (different technologies, different products - no stagnation in development) 

Benefits from 8allocate:
— Possibility to work remotely once a week.
— English speaking club once a week.
— Free massage every second week to get rid of stress.
— Wii and foosball in the office will make your break funnier.
— Books, training, and courses within your professional development compensation.
 
Work Schedule and location
Flexible: it is not necessary to sit out from 09:00 to 18:00. You can work from home 1 day a week. If you want, you can come earlier and, accordingly, leave earlier (+/- 2 hours). The workplace in the office is in two steps (actually less than 1 minute!) from the metro station Pecherskaya

What is the interviewing process? 
- 1st stage: Recruitment/HR interview via skype/zoom/hangouts (up to 30 minutes)
- 2nd stage: Personal meeting or zoom call with CEO Vladimir Potapenko (1,5 hour)
- Offer