Position: Customer Care Specialist
Company: CodeIT
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-05-01T00:00:00+03:00

**Required skills:**

• At least 2-3 years of experience of communication with the clients profitable in IT sphere
• The ability to analyze data and create complex logic chains
• Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting), aptitude for systems/databases/CRM’s
• Strategic and problem-solving mindset
• Experience in task trackers such as Jira, Redmine
• Excellent communication skills
• The ability to search on the Internet independently
• Advanced English


**Responsibilities:**

• Customer Success Manager will help to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system
• Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues
• CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed
• The focus will be to ensure smooth delivery of product service and to resolve any technical, service, billing or other queries
• Understand and articulately communicate client feedback on system services to help drive product enhancements

**Being a member of the CodeIT team means:**

• Career Path and growth opportunities (seniority level system, individual development plan, technical leads).
• Compensation of participation in conferences and workshops, invited experts.
• Development of soft skills (people management and emotional intelligence training).
• Free access to the company account on Udemy educational platform.
• Internal library.
• Corporate English courses and communication with clients from English-speaking countries.
• Experienced and supportive team members.
• Paid time off (vacation, sick-leave, remote work).
• Legal support.
• Joyful corporate events, team buildings, hobbies and sport communities.
• Well-equipped office located in the center of Kharkiv.
• Discounts and bonuses of IT Loyalty program.