Position: Application Support Engineer
Company: Bringg
Category: Other
Experience required: 1y
English level: upper
Published: 2023-04-01T00:00:00+03:00

We're looking for an Application Support Engineer to join our Technical Support Team in Ukraine!
Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to provide resolutions for technical and product issues while communicating and building trust and relationships with large international customers.

What you will do:
* Handling both customer support and technical support questions from Bringg customers.
* Provide exceptional support services to both technical and non-technical users
* Deep investigation and root cause analysis into reported issues using a variety of tools
* Case management with multiple competing priorities and ensuring they are followed up correctly & promptly
* Escalating issues to R&D and reporting bugs
* Communicating and coordinating issues affecting customers
* Validating issues and performing functional testing to validate fixes that relate to cases
* Develop a strong understanding of Bringg and its components
* Understanding customer needs including relevant features and configuration requests
* Manage production incidents including communicating to internal and external stakeholders
* Reporting on customer performance and monitoring usage to assist with implementation and support activities
* Assist in knowledge transfer and documentation across the company and to our customers
* Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Skills / Experience Requirements:
* 2 years experience in L2 or L3 technical or application support
* Proven experience using SQL at an intermediate level
* Proven track record working with REST APIs
* Experience with providing technical and application support for Web & Mobile platforms
* High level of English (a must!) with both strong written and oral communication skills
* BS degree in Computer Science or a related technical field
* Customer-oriented with customer-facing experience
* Experience working in operationally-critical environments in high-pressure situations
Note: The position included shifts: Afternoon shift on business days (16.00- 00.00) Night (00.00- 08.00) shifts on weekends Up to 40 hours of work a week Additional vacation days for shifts on holidays.