Position: Technical Support Engineer
Company: International Development Resources
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-03-01T00:00:00+02:00

Interested candidates must be highly motivated and disciplined to work without micro-management. This position will report directly to support desk management based on east coast of the United States. Employee and manager will be in constant real-time online & verbal communication, however, the highest level of professional self-discipline is expected at all times in the Kiev office. Individuals who do not immediately demonstrate an ability to work successfully and effectively under remote management will be released in the best interest of our Software & employee.

**Position Responsibilities**
- Deliver Tier 1 and Tier 2 technical support to customers for our products
- Liaise with product management located in Aliso Viejo, CA office in an escalation of customer technical issues and required resolutions.
**Required Skills & Experience**
*Skills
-Basic fundamental understanding of Microsoft SQL database engine configuration & design
-Basic fundamental understanding of network design and IP private/public routing concepts
-Outstanding verbal and written communication skills demonstrating appropriate professional demeanor
-Advanced Familiarity with Microsoft Windows ecosystem including operating system, and relationship with installed applications
-Strong English language proficiency. English does not need to be first language, however, all written and oral communication with staff and customers will be in English.
*Experience
-Minimum 1 year experience as desktop technician or helpdesk technician equivalent role
-Minimum 1 year using endpoint management solutions which included functionalities for remote control, software distribution, OS patch management
**Preferred Additional Resume Skills & Experience**
Candidates listing any of the below in addition to the required skills & experience will be given preferred interview status
- Macintosh OSX technical support. Understanding of application troubleshooting differences compared to Microsoft Windows
- Linux (any flavors or versions acceptable) technical support. Understanding of application troubleshooting differences compared to Microsoft Windows