Position: Dispute Operations Analyst
Company: Sift
Category: Data Analyst
Experience required: 5y
English level: fluent
Published: 2022-08-01T00:00:00+03:00

Dispute analysts play a critical role in our disputes resolution business and must be highly detail oriented. Analysts must ensure that chargeback representments and documentation sent to payment processors on behalf of our clients are complete and error-free. Analysts are expected to work independently and efficiently to meet goals, cross-train in other areas of the business, and provide exceptional customer support. 

**Requirements:**
- Research chargeback disputes and build cases to recover funds for merchants;
- Validate data from other sources and ensure an appropriate course of action is being pursued;
- Do the above with a penchant for both speed and accuracy;
- Investigate disputed transactions for fraudulent activity;
- Review and resolve transactions with alerts;
- Pull, load and label data from disparate sources; 
- Ability to analyze information, think through difficult problems, and make critical decisions based on limited information;
- Proficiency with MS Office and Google Docs;
- Ability to work quickly and accurately;
- Excellent communication skills;
- Detail oriented and results-driven;
- Take on special projects that align with Sift’s strategic initiatives;
- Proactive professional online, in person and interpersonal communication skills;
- Demonstrates strong relationship-building skills and has the ability to collaborate and work with a variety of people in various disciplines;
- Experience in chargebacks or in the payments industry preferred;
- Experience in Quality Assurance is helpful;
- Available for a potential weekend, night, and holiday work.