Position: Senior Technical Writer
Company: Olsys
Category: Technical Writing
Experience required: 3y
English level: fluent
Published: 2022-06-01T00:00:00+03:00

About the Company
**OLSYS Ltd** provides full-service solutions for mid-market and enterprise organizations.

As an enterprise software development company, we are building long term partnerships helping our clients accelerate their digital experiences with reasonable IT investments.
Our tailored approach, e-commerce focus, and flexible solutions allow us to design, develop, and deliver scalable, integrated commerce platforms that drive profits and boost the business.

15+ years of experience, 100+ projects, 50+ specialists
 
**About the Client:**
Our Client is a digital asset connectivity and trading platform connecting to leading exchanges to serve the needs of institutional clients around the world. The Client offers a modular platform including a smart order router, suite of execution algorithms, FIX / SOCKETS / REST gateway, and consulting services to help banks and hedge funds execute on their trading strategies. 
We’re looking for a Technical Writer **with 3+ years experience** to drive high-quality Client’s User Manual which provides functional documentation about the Client's platform and the User Interface which enables our clients to connect and trade on 30+ global digital asset exchanges. This documentation will serve client end-users, client developers, and Client employees. The User Interface documentation includes an overview of the User Interface, a description of the functionality of each of the dozens of configurable widgets, and scenarios for executing and monitoring a variety of trade executions and market data feeds.
 
**What You’ll Do:**
● Own all functional documentation for all components of Client’s in-house developed configurable, graphical User Interface
● Convey all functional material in a concise and effective manner
● Have editorial oversight of functional aspects of all communications including functional and user interface updates for new releases of the software
● Define, implement and follow User Interface documentation processes
● Partner with the engineering and operations support to document and influence recommended functional improvements to the User Interface
● Execute UX research when necessary to better understand potential new functionality and/or requirements of the User Interface
● Provide ongoing qualitative and quantitative measurements of user interface module usage and effectiveness to drive UI improvements
● Contribute to functional improvements by supporting end-user engagement programs and enhancement contribution efforts
 
**Responsibilities:**
● Collaborate with engineers creating and consuming our products to develop clear and concise documentation for technically complex systems and processes.
● Become the expert on the contents of documents in multiple locations and formats. Find and eliminate redundancy in existing documentation.
● Organize and audit our documents to keep information relevant over time.
● Digest all material you encounter, even when generated for a purpose other than documentation. If something adds value to the user experience or reduces friction for adoption, then it should be included in the documentation.
● Analyze and plan the knowledge we capture on a holistic level, not just on the level of the individual artifacts being created.
● Establish and manage team-wide standards, style guides, best practices, and processes surrounding user interface documentation.
 
**Requirements:**
● A solid foundation in developing User Manuals including copy and relevant UI screenshots. (Links to User Manual portfolios are appreciated)
● A solid foundation in documenting user scenarios and experiences that accelerate the adoption of new User Interface and functions.
● Experience documenting complex functional and technical topics for a non-technical audience
● Ability to drive actions that rely on input from other people to completion
● Ability to learn new systems and develop product expertise quickly
 
**Nice to have:**
● Experience with cryptocurrency exchanges including market and trade data
● Experience with Order Execution Management Systems
● Familiarity with Confluence
● Experience working as the sole tech writer supporting a large team
 
**Employment Basis: **Part-time to Full-time, Contract. (Could be project based)
Location: Remote