Position: International Strategic Operations Manager
Company: JustAnswer
Category: Support
Experience required: 5y
English level: upper
Published: 2021-06-01T00:00:00+03:00

Key Responsibilities:
- Communicate and collaborate with international country managers and leaders to align on strategies and execution of plans.
- Conduct and leverage data analysis of the department’s performance, as well as the overall industry in order to make comprehensive recommendations to achieve business goals.
- Design, execute, drive and monitor effective customer support strategies and plans that align with department and business goals.
- Manage the development of weekly and quarterly performance reports and present to department leaders.
- Oversee management of the international customer care support team to provide the highest standards of customer service.

Requirements:
- Minimum of 5 years managing international customer support operations, preferably with experience in APAC and European markets, with the bulk of that time focusing on strategic management
- Strong project management skills
- Ability to multitask
- Quick decision making skills
- Excellent interpersonal and communication skills
- Analytical and data-driven
- Organizational Skills
- Mathematical and statistical knowledge
- Advanced English level (written/spoken)