Position: Customer Support Agent
Company: Fast Corporate
Category: Support
Experience required: 1y
English level: upper
Published: 2023-02-01T00:00:00+02:00

**Fast Corporate LTD** is a product of an Israeli company that has been on the market for 5 years and has a large base of active clients around the world.
We are looking for a motivated and experienced Customer Support Manager to join our friendly team.

**ABOUT THE ROLE:**
Our Customer Success team works with clients all over the world and communicates with English speaking clients. To be successful in this role, you must be interested in solving customer queries. Skills such as attention to details, ability to maintain a dialogue with the client, courtesy, openness to criticism and willingness to learn will be important. And we will help you with integration into our team and workflow.
We are looking for active, customer-friendly, positive-minded agent to join our team with technical skills who will consult our customers via emals, chats and incoming calls.

**RESPONSIBILITIES:**
Work with current clients to ensure high retention rates.
Assist customers in setting up and navigating product or service-related applications or software as needed.
Address customer complaints and concerns and strive to improve all aspects of the customer experience with the company.
Resolve technical issues of users that arise during the use of the software.
Optimize existing processes in the company and improve initiatives for the department.

**REQUIREMENTS:**
English - advanced/fluent (native).
Computer and software skills.
Strong telephone communication skills and active listening.
People orientation and ability to adapt/respond to different personality types.
Willingness to learn, question and develop.

**WORK CONDITIONS:**
Work in a comfortable office in the center of Kyiv.
Interesting job.
Official employment from the first day of work.
Competitive salary.
Vacation 14 days.
Strong career opportunities for professionals.