Position: Senior Planning & Analysis Manager
Company: Mindy Support
Category: Other
Experience required: 5y
English level: upper
Published: 2020-04-01T00:00:00+03:00

Mindy Teams (www.mindy-teams.com) is a part of international brand Mindy Support (BPO market leader in Ukraine, Artificial intelligence и Machine learning) with over 2000 people in 6 offices across Ukraine. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in data collection and processing, customer support, agile sales and marketing support, and a lot more.

You will be responsible for:
•	Analysis and forecasting of operational and financial data to provide accurate and timely information for strategic and operational decisions
•	Building and supporting system of forecasting and shift planning process on daily/weekly/quarterly/yearly basis for all services: data annotation, BPO, customer care projects
•	Seats and HC planning 
•	Improvement of projects’ and directions’ financial and operational KPI’s 
•	Participating in launching new projects and trials: analysis, project planning, project KPIs controlling
•	Building and supporting operational reporting system
•	Implementation of planning tool for tracking information at all projects 
•	Set up operational model of company and update it on monthly base
•	New price calculation set up process and follow-up
•	Set recruitment plan for week, month, year at all projects 
•	Alarming about any deviations of KPIs, propose solutions (incl. informing about lack of resources)
•	Implementation of any other instruments/ideas for management resources in a smooth way 
•	Participating in related projects (HR, business analytics, etc)
•	Collaboration with colleagues from Operations, HR, IT, Finance and Bisdev departments

Requirements:
•	Work experience at the same position or equivalent position over 5 years (Call Center Experience would be a plus)
•	Strong hard skill (planning, analysis, budget planning, forecasting, audit)
•	Soft skill (people management and task setting)
•	Excellent knowledge of Excel or similar/related tools and platforms
•	Flexible and able to understand business and quickly response to needs and requests 
•	Knowledge of English – Upper intermediate +

We offer:
•	Competitive top-of-market salary and bonus system
•	Leading role of one of key functions in company
•	Health insurance after trial period
•	English courses if needed 
•	Corporate social events
•	Comfortable and modern office 
•	Pleasant and professional atmosphere

Be part of the most innovative and professional environment where every day you have the opportunity to work with cutting-edge technologies.