Position: Technical Customer Support and QA Specialist
Company: Keyword Tool
Category: Support
Experience required: 3y
English level: fluent
Published: 2023-06-01T00:00:00+03:00

Keyword Tool, one of the **world's most popular products for digital marketing**, is seeking an experienced and passionate **Technical Customer Support & QA Specialist** to join our **remote** team.


Millions of individuals and businesses **across 6 continents** use Keyword Tool's software and API products.


As part of our team, you will have the unique opportunity to directly engage with **users from 227 countries worldwide**, including executives from **Microsoft, Airbnb, Amazon, Apple,** and many other renowned companies.


This role requires **conducting video calls in excellent English**, explaining the intricate workings of our software and API to users across the globe.


**Responsibilities:**


- Provide exceptional technical support to our international user base via **video calls, emails, and chat,** addressing their queries and concerns related to our software and API products.

- Break down **complex technical concepts and explain the functionality of our software and API products** in a clear, concise, and understandable manner to users of varying technical abilities.

- Troubleshoot **technical issues** and guide users through problem-resolution processes.

- Document and track user interactions, including details of inquiries, complaints, comments, and actions taken.

- Work directly with our remote engineering team to understand product issues and solutions.

- Participate in the product development process by **conducting systematic software testing** to ensure the quality of our software and API.

- Identify, document, and **report bugs, errors, and inconsistencies in our software applications** to our engineering team.

- Stay updated with product knowledge and updates to **provide accurate information to users**.


**Requirements:**


- Minimum of **3 years of experience in a technical support role**, preferably with remote teams and/or tech startups.

- A strong interest in **digital marketing and SEO**.

- Exceptional attention to detail.

- Proven ability to **communicate complex technical concepts** clearly and effectively in English.

- Experience conducting **video calls for technical customer support**.

- Familiarity with **QA methodologies and software testing techniques** and tools.

- Strong problem-solving skills and ability to **diagnose technical issues**.

- Excellent written and verbal communication skills, with the ability to explain complex technical issues to non-technical users.

- A **compassionate approach and genuine enjoyment in helping** others.


**What we offer:**


- The chance to work with **users from 227 countries**, including executive from some of the world's leading companies.

- The opportunity to **work remotely from anywhere in the world**, providing you with the flexibility and independence to perform at your best.

- Direct involvement with a popular software product, granting you the chance to **impact the user experience for millions of people worldwide**.

- Competitive salary and benefits package.

- A dynamic work environment where your contributions make a **real difference**.

- The chance to be part of a team that **values innovation, collaboration, and professional growth**.

- Annual company team retreats in **paradise locations around the world.**


**Join us in shaping the future of digital marketing. We look forward to hearing from you!**


**Keyword Tool Team**