Position: Technical support Engineer/ Retail market
Company: Nayax
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-08-01T00:00:00+03:00

We are growing and hiring new members for the position of Technical Support Specialist. You’re welcome to work in an office in Nayax USA, Hunt Valley, Maryland 21031.
Product: 
Nayax provides a retail management platform that consists of the cloud ERP System (Sirius) and a family of Android-based POSes (ECR).
Our comprehensive retail management platform streamlines customers’ head office and store operations. The Retail Management Cloud lets our customers manage an omnichannel approach toward products, customers, loyalty, and memberships.
Retail Management Cloud seamlessly streamlines all data and information flows from clients' Enterprise Software to Point-of-Sale using our integrated ERP connector, which supports the most common ERP systems.
More details about the ERP product are here: https://www.nayax.com/solution/retail-management-cloud/
Android-based POSes:
https://www.nayax.com/solution/nova-55/
https://www.nayax.com/solution/nova-156/
https://www.nayax.com/solution/nova-116-flip/
https://www.nayax.com/solution/nova-45/
Tasks of Technical Support Specialist:
•	Communication with clients in the USA market
•	Communication with the team in the Ukraine R&D office
•	Onboarding of new clients (Devices setup, registering the devices in ERP Systems (Sirius and DCS), carrying out explanatory work), remote accessing to the equipment, and updating the configuration of the equipment
•	Software updating and setup
•	Problem analyzing, an ability to work with system logs (capacity to download and study logs for the issues, if the client’s issue can be solved by Technical Support Specialists, solve it themselves, if not, contact R&D)
 
Requirements:
•	1+ years of working experience in customer support in a software product company
•	Fluent in English for communication with the customers
•	Fluent Ukrainian/Russian for communication with the R&D team
•	Experience with the Android platform (OS)