Position: Customer Success Manager
Company: Unicheck
Category: Other
Experience required: 2y
English level: upper
Published: 2020-09-01T00:00:00+03:00

Qualifications:
- 2+ years of success/account management experience.
- Ability to manage multiple projects concurrently.
- Strong customer relationship management and solution development skills.
- Excellent written and verbal communication, and compelling presentation skills.
- Problem-solving mentality leveraging internal and/or external resources, conflict resolution.
- Fluency in English.

Key Responsibilities:
- Increase the value customers obtain by driving adoption and usage of solutions across your customers.
- Provide help with the onboarding of new customers ( technical and academic implementation of a product).
- Delivery of online product training to new and existing clients ( in both English and Russian Languages).
- Provide timely and accurate reporting of improvements, bug fixes, and other information about product to customers.
- Manage contract renewals and new business growth within existing accounts.
- Ensure that accurate monthly, quarterly, and annual forecasts and other reports are provided to your manager.
- Be a thought leader and trusted advisor to your customers and maintain an effective contact strategy, expanding your sphere of influence across roles, faculties, and departments within each institution.

We offer:
- Professional growth opportunity.
- Generous holiday allowance.
- Free English classes.
- Young and friendly team.
- Close-knit family atmosphere.
- Flexible schedule.
- Comfortable and modern office.