Position: Customer Success Manager
Company: SE Ranking
Category: Sales
Experience required: 3y
English level: fluent
Published: 2023-06-01T00:00:00+03:00

Join our team as a **Customer Success Manager** for our B2B SaaS company specializing in SEO tools. You’ll play a crucial role in ensuring our clients achieve success with our software. By building strong relationships, providing guidance, and delivering exceptional support, you’ll drive customer satisfaction, retention, and contribute to our growth.

**Responsibilities:**
Onboard and support new customers, guiding them through implementation.
Develop strong relationships with key stakeholders, acting as their main point of contact.
Ensure that SE Ranking’s solutions are delivering value to Agencies to hit Retention, Churn and Expansion targets;
Collaborate with clients to create customized success plans aligned with their goals.
Conduct training sessions to educate customers on our SEO tools and best practices.
Provide proactive support, resolving issues promptly and offering strategic advice.
Work with internal teams to address technical or account-related problems.
Identify opportunities for renewals and upsells, partnering with the sales team.
Gather customer feedback to contribute to product improvements and roadmap.
Monitor customer usage data, identify trends, and share insights.

**Requirements:**
2+ years of experience in a customer-facing role, preferably in B2B SaaS.
Solid understanding of SEO principles, strategies, and tools.
Exceptional relationship-building and communication skills.
Passionate about customer success and delivering exceptional experiences.
Strong problem-solving and organizational abilities.
Ability to collaborate effectively with cross-functional teams.
Experience with CRM systems such as Hubspot, Jira as well as Power BI and data analysis experience is a plus.

**What we offer:**
20 days of vacation
Flexible work schedule
Full coverage of all PE tax expenses
Full compensation of expenses on medical insurance
50% reimbursement of conference tickets and educational courses
Compensation for individual English courses
Fun corporate events and team building events
A top-notch product that is easy to market
Opportunity to take part in the product decision-making process
Work with a well-motivated fast-and-furious team
Supportive environment of marketing professionals that value quality above quantity