Position: AWS Support Lead
Company: Master Of Code Global
Category: Support
Experience required: 3y
English level: intermediate
Published: 2023-08-01T00:00:00+03:00

We’re looking for an **AWS Support Lead in Poland** who can lead the dedicated service team owning the customer AWS infrastructure.
We are looking for an experienced candidate who is skilled in managing AWS infrastructure including about 100 microservices and application environments that should operate seamlessly 24/7 to meet our business needs and client requirements.

**Required background and skills:**
- BS/MS degree in Computer Science, Engineering, or a related subject.
- Proven experience as a Support Engineer, preferably in a lead role.
- Solid team leadership skills.
- Excellent problem-solving and multitasking skills.
- Good communication skills and the ability to work well with a team.
- Experience with microservices and application development environments.
- Experience supporting Cloud infrastructure (preferably AWS).  
- At least Intermediate level of English. 

**Responsibilities:**
- You will support small to large complex projects with respect to deployed cloud infrastructure technologies within Amazon AWS
- You will work closely with the team of 3-5 Cloud Support Engineers and Cloud Solution Architects
- You will provide guidance around the created standards and templates such that cloud deployments can be handled by a variety of Cloud team members involved in onboarding throughout all environments as well as production incremental changes and troubleshooting
- You will feel comfortable coaching other members of the cloud support team
- You will analyze and document technical processes and metrics and identify improvement opportunities
- You will proactively investigate known and unknown error conditions; following prescribed error correction processes as well as documenting resolutions that were not previously identified
- You will analyze problems/trends with client systems and applications and take steps to avoid recurrence

Preferred/Nice to have skills:
- Experience with monitoring systems and infrastructure automation (e.g., Ansible, Terraform)
- Scripting skills (e.g., shell scripts, Python)
- Experience with Google Cloud Platform (GCP)