Position: Implementation Consultant/BA – USA
Company: Simplify
Category: Business Analyst
Experience required: 3y
English level: fluent
Published: 2022-05-01T00:00:00+03:00

About us
We’re a creative team of marketers, designers, developers, and copywriters, who are focused on solving business problems by making simple, but effective websites & mobile apps.

Our job is to eliminate barriers, misunderstandings, and unawareness between a product
and a consumer. We make their ways to each other simple.

Simplify. Your way to Greatness.

We have a request from our client in the USA.  The customer is looking for an Implementation Consultant/BA with exellent spoken English. Below, we propose to consider detailed requirements and a description of the client's company: client helps commercial teams win more RFPs, minimize scope creep, and build customer relationships at scale. It helps sales and pricing managers take the right steps to qualify and respond to increasingly complex bids...and, when they’ve won the business, accelerate time-to-value while ensuring compliance and delighting the customer.

Skills Required:
-	The ideal candidate will have an understanding of the transportation and logistics industry, preferably focused in the RFP and Bid process. Knowledge of account onboarding and Carrier sourcing would also be beneficial.  
-	For new customer implementations, this person must have well-developed verbal and written communication skills as well as a thorough knowledge of the software application and be able to describe its functions, features and details to end-users. They should be comfortable training groups and individuals via video conferencing. The position will require working closely with new customers to understand their business requirements.  The successful Implementation Consultant will quickly gain an understanding of the client platform and capabilities and will be able to translate customer processes and data-needs into configuration that fits within the system’s parameters. 
-	For customer success and support, the individual must have excellent time management skills and be able to quickly jump from one focus to the next.  It is imperative that the professional can quickly identify and escalate systemic outages as well as blockers to new customer implementations. They will also be able to thoroughly troubleshoot and create reproduction documentation on reported issues and prioritize issues using several criteria, including how many customers and users are affected, if there are feasible work-arounds, if it’s a core feature and if it’s a common use-case.
Requirements: 
-	Experience with SAS implementations,
-	Understanding of business process modeling,
-	Excellent strategic & technical thinking,
-	Ability to consultatively engage with customers and to quickly make complex decisions,
-	Thrives in a fast-paced, entrepreneurial environment,
-	Experience leading customer facing discussions,
-	Attention to Detail that can be translated into both customer-facing and internal documentation of customer business requirements, processes and configuration,
-	Experienced in, connected with and knowledgeable of the logistics industry.

Technical Requirements
-	Experience with web-based software solutions,
-	Enjoys problem solving and finding innovative solutions,
-	Can quickly learn and internalize software capabilities and translate customer use-cases into system configuration,
-	Experience with integrating software systems highly desirable,
-	SQL and JSON languages preferred, but not required
-	Personal Competencies
-	Fluent English speaking and writing skills,
-	Intrinsically motivated to ensure customer success and satisfaction,
-	Strong interpersonal and communication/listening skills,
-	Professional and Confident in working with high profile clients,
-	Disciplined, structured, with a balance between analysis and action,
-	Team player but also able to self-manage and work independently,
-	Strong and current knowledge of technology platforms and ability to quickly adapt to new software,
-	Relevant Bachelor degree preferred.
-	Background in logistics and 3PL RFP Management is highly preferred.

Team structure at Client side: 45 devs now in dev teams. 

Implementation team: 2 in India, 1 in US, 1 in UK(from Ukraine), want to double it next year

Interview process:
-	Internal  interview 
-	Interview with PM on the client side and  team members

Duration:  6-12 months
Workload: full-time