Position: Technical Support Engineer
Company: itsoft
Category: Support
Experience required: 3y
English level: upper
Published: 2023-03-01T00:00:00+02:00

Responsibilities:
Provide technical support to customers via email and chat
Troubleshoot and resolve technical issues related to our SaaS platform
Answer customer questions and provide guidance on best practices for using the platform
Document customer interactions and resolutions in our ticketing system
Collaborate with the development team on bug resolution and deployment
Work with the team to ensure customer satisfaction through product roadmap
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Requirements:
Support eng expr 3+ years.
Strong understanding of SaaS technologies
Proven track record of providing excellent customer service
Ability to troubleshoot and resolve technical issues
Strong communication skills (written and verbal)
Team player with strong interpersonal skills
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
Ready to have video calls
Worked with CRM, Google Forms, Integration, webhook, postman , basic JS stuff