Position: Customer success manager
Company: SocialTech
Category: Support
Experience required: 1y
English level: fluent
Published: 2022-11-01T00:00:00+02:00

We are looking for a Customer Success Representative that will join and strengthen our team.
We are a fast growing startup building a Premium transactional marketplace in the social discovery niche that helps Users around the World to get to know each other.

**SocialTech** is a product IT company where we recreated the venture capital world. As a venture builder, we kick off and run startups with a focus on analytics, data and machine learning.

We are loud about our business: Eight projects, millions of users around the world and a strong team of more than 400 professionals with deep expertise and ambitious goals. Our people are the most valuable asset, so we strive to build businesses together with top talents on the market.

But behind the scenes is the company's enormous support of our state, especially as the war began. As the IT leader, we use our expertise to fight the enemy. SocialTech also created the team responsible for providing The Armed Forces of Ukraine and volunteers with necessary ammunition and humanitarian aid.

If you have a desire to create breakthrough projects and share our values, we will be happy to see you in the SocialTech team.

**Product:** We are looking for a Customer Success Representative that will join and strengthen our team.
We are a fast growing startup building a Premium transactional marketplace in the social discovery niche that helps Users around the World to get to know each other.
Recently we have closed a Round A investment. Currently, our efforts are aimed at product stabilisation and scaling x2 at the beginning of 2023.
Our platform already found its well-deserved place in the niche with leading pairing algorithms, a personal approach to Users and meticulously moderated User profiles.

**Our main achievements:**
— Top 3 startups in Ukraine by investment volume;
— Top 10 companies by revenue in niche;
— Active User database has grown by 80% from the beginning of the year.

**Get ready for new challenges **🚀🚀🚀

**You are right fit to us, if you want:**
— Proactively help Customers;
— Passionate about high level Customer service;
— Take ownership of Customer tickets;
— Troubleshoot problems and see them through to resolution;
— Collect prompt and accurate feedback from Customers;
— Master the use of a support software;
— Never stop learning!

**What does it take to join us?**
— At least 6 months of experience as a Support / CSR;
— You currently live in Europe or Western regions of Ukraine;
— Experience working with Zendesk, Freshdesk or other helpdesk-systems;
— Advanced/Upper-Intermediate English, both oral and written;
— Desire to work in startup and value teamwork.

**What do we offer?**
— Ability to grow professionally along with a company grows;
— Feedback-driven and open-minded culture and fair recognition of strong contributors to the company’s success;
— Ability to use corporate library and develop deep knowledge in professional domain;
— Minimum bureaucracy and maximum independence;
— Training budget with opportunities to visit paid conferences, training sessions, workshops & etc.;
— Comprehensive medical insurance;
— Hi-end work equipment.

**We look forward to you joining us! So do not hesitate to apply 🥸**