Position: SaaS Technical Support
Company: Morpheus One
Category: Support
Experience required: 1y
English level: upper
Published: 2021-07-01T00:00:00+03:00

Why working with us?

**Great Benefits**
* Competitive salaries based on merit & experience
* Unlimited vacation policy (minimum: 15 days per year)
* Company sponsored professional development & wellness perks

**Even Better Culture**
* Flexible work culture: remote
* Flat organization: you get 100% ownership of your deliverables.
* Making impactful decisions. Something you can only get when working with a startup team that values your opinions.
* Growth opportunities: peer mentorship, learning courses, and new openings/responsibilities as we are expanding.
* Our kitties and puppies. They make frequent appearance on our daily Zoom stand-ups.

**Job Responsibilities**
Tools: Live Chat, Jira, Crisp, LogRocket
- Customer Support: in charge of live support and troubleshooting tickets for our enterprise clients in Eastern EU & North America time zones.
- Customer experience & satisfaction: strive to provide the best possible experience to our clients. This will require a thorough understanding of the user experience of our platform and a genuine desire to help others.
- Work with our product team to improve the product features given direct feedback from customers and insights of how they use our product
- Be a self-starter and a team player keen on mentoring others and growing your own skill set within a fast paced environment.

**Qualifications**
* Good command of English, both written and spoken
* 1+ years of professional full-time experience in a similar role for SaaS products
* Able to work do one of these 2 shifts, Wed to Sun or Sat to Wed
- EU evening shifts (GMT+3, starting 5pm)
- US mid-day shifts (GMT-5, 12pm)
* Necessary training will be provided
* [Nice to have] Experience working for e-commerce platforms (Shopee, Lazada, Shopify), or tech startups

**Interested in working with us?**
Email your resume in PDF to Daisy via Djinni. Briefly tell us about:
* What you are looking for in your next position/ team
* Your desired salary (if any)
Only candidates selected for interviews will be contacted.