Position: Head of VIP Department
Company: 8lab
Category: Support
Experience required: 3y
English level: fluent
Published: 2022-06-01T00:00:00+03:00

**Responsibilities**
⚙ Development and updating of the system of motivation and retention of players
⚙ Management, organization, and control of the work of VIP Managers
⚙ Distribution of players by managers, determination of a personalized approach to players
⚙ Professional development of the team (improving the quality of service for VIP Managers, upsell techniques, improving scripts, etc.)
⚙ Description of the rules and processes of the department, subsequent optimization of processes
⚙ Analytics of department
⚙ Setting plans for the department (retention rate, avg gaming sessions, avg dep per VIP, QA)

**Requirements**
✔ Your English level must be advance
✔ Strong leadership and decision-making abilities.
✔ Gathering and analyzing data to implement best campaigns to maintain and improve client's loyalty
✔ Having project management experience 
✔ It would be best if you were people-oriented and socially minded. 

**What we offer**
➡ Full time 
➡ Work remotely or office 
➡ Flexible working hours 
➡ Competitive compensation level 
➡ Payment of vacation and sick leave 
➡ Business trips, participation in conferences 
➡ Professional growth