Position: Customer Support Specialist (L1)
Company: Lviv IT!
Category: Support
Experience required: 1y
English level: intermediate
Published: 2023-09-01T00:00:00+03:00

EU company Central Nic welcomes talented professionals to join their team as Customer Support Specialist in LvivIT! office or remotely in Ukraine.

We’re looking for a CS driven IT Support Specialist that is passionate about finding solutions to difficult problems. You must be efficient, detail-oriented and great at prioritisation. To be successful in this role, you should also be a great communicator as you will be the first line of defence for users’ needs. 

Schedule :
Monday to Friday.
Saturday/Sunday - days off. 
No night shifts! 

P.S. Overtime - may be offered for weekend (on voluntary basis with extra payment).


Responsibilities:
● Provide technical support to customers via phone/email/chat relating to Domains/DNS/Registry/Transfers/Migrations in English
● Ensure KPI’s and SLA’s are met during your shift
● Escalate complex issues to Level 2 support
● Process requests on behalf of our customers to activate, update, and make changes as requested by the customer
● Provide administrative support to enable customers to activate and use their products
● Work through email support tickets and/or live chat
● Ensure that customer satisfaction is consistently maintained through a timely and
complete response to inquiries/calls
● Provide invoices/receipts for the services supplied to the customers, including currency
conversion
● Ensure all activities comply with global compliance requirements, legal requirements, ethical standards and Company policies and procedures
● Take responsibility for the security of the information you will be handling
● Be prepared to undergo additional security awareness training
● Be made aware of the disciplinary procedures for security breaches


You will need to have:
● Fluent English language skills (both written and verbal)
● The ability and motivation to work on your own initiative, adhering to schedule and job requirements
● Demonstrable experience in and have a passion for Customer Service
● Excellent communication skills, both oral and written

It would be advantageous if you had:
● Industry Knowledge - Domains, DNS, Registry, Transfers, Migrations