Position: Client Success Manager
Company: ITernal Group
Category: Support
Experience required: 2y
English level: upper
Published: 2022-08-01T00:00:00+03:00

ITernal Group is a reliable IT vendor for complex software solutions.
We believe meaningful work and meaningful relationships emerge when you assemble high-performing teams and push them to engage in rigorous and thoughtful inquiry.

**Requirements:**
— English level — Upper Intermediate at least
— Experience in the IT outsourcing industry
— 2+ years of experience in Account Management
— Experience in working with international customers
— Desire to build a long-term and strong partnership with clients
— Customer-centric and result-oriented person
— High level of responsibility
— Excellent communication skills and negotiation skills with a focus on listening and asking the right questions
— A supporter of the win-win approach
— Understanding of software development
— Understanding of Agile methodology

**Responsibilities:**
— Maintains regular communication with customer/partner/supplier and addresses needs through empathy with their environment
— Influences IT strategy of the client by proposing new or alternative solutions and balancing effectiveness and efficiency
— Build strategy plans for the collaboration with clients
— Conducting regular quarter strategic meetings with clients
— Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction
— Sending time reports to clients and invoices
— Managing all financial and organizational questions
— Controlling accounts receivables and collecting overdue debt
— Documents management
— Working with CRM
— Help with the organization of clients’ workshops and team-building events with them
— Up-sales to clients

**We offer:**
— Communication with clients from all over the world
— An opportunity of rising to interesting challenges with international business cases for professional and personal growth
— Working in a team of professional enthusiasts
— Professional and career opportunities
— Flexible schedule
— Paid vacation (18 days) and sick leaves (10 days)
— Personal budget for education
— Business trips in Ukraine and abroad
— English classes
— The environment where you can implement your ideas
— Friendly professional staff and warm atmosphere
— Team parties and corporate events