Position: Customer Support (Finance) for the world's fastest-growing financial portal (Kyiv R&D)
Company: LocalDevService
Category: Support
Experience required: 1y
English level: upper
Published: 2020-07-01T00:00:00+03:00

The client is the world's fastest-growing financial portal, currently ranking in the industry's top 2 sites globally. With its 33 language editions and apps, the Client offers real-time quotes, charts, up-to-date financial news, technical analysis and financial tools.

Responsibilities:
✔ Managing support tickets with financial/technical relations
✔ Processing multiple requests on various platforms – website, Android, Mac & iOS
✔ Work with product, development and international desks teams

Requirements:
✔ Degree in Economics / Finance
✔ Knowledge/experience in financial markets or Trading - MUST
✔ Very good written and verbal communication skills in English - MUST
✔ Fast learner and highly motivated
✔ High details orientation
✔ Ability to work in flexible hours

Advantages:
✔ Familiarity with the world of Cryptocurrencies – Bitcoin, Ethereum
✔ Previous experience as a customer support agent
✔ Familiarity with ZenDesk (or other CRM platforms)
✔ Work experience in global websites international desk or support
✔ Familiarity with web and app environments on multiple platforms (Windows, Mac, Android, iOS)
✔ High level of organisational skills and capabilities
✔ Knowledge in additional languages