Position: Technical Support Engineer, Linux Expert
Company: NVIDIA
Category: Sysadmin
Experience required: 3y
English level: upper
Published: 2022-05-01T00:00:00+03:00

We are seeking a motivated expert **Tier 3 Technical Support Engineer** (TSE) focused on data center and networking technologies, to provide comprehensive solutions for complex installations, maintenance or operations for a broad scope of leading edge networking products. You will be the primary point of contact for our customers; assisting them with technical questions, troubleshooting and resolving their issues.

As a **Technical Support Engineer**, you are an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues

**What you’ll be doing:**

- Resolve complex escalations and technical issues through meticulous research, reproduction, and troubleshooting for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro).
- Resolve hardware and/or OS internal issues.
- Responding to customer product support inquiries via telephone, email or conference calls.
- Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
- Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
- As a technical resource develop, re-define and document best practices to provide to internal teams(Support/R&D) for support process and improvements.
- Site visits and conference calls with customers.

**What we need to see:**
- English - from Upper Intermediate.
- 3+ years in providing in-depth Customer Support and troubleshooting for hardware and software products.
- Knowledge and experience in Linux System Administration, process management, package management, task scheduling, kernel management, boot procedures/troubleshooting, performance reporting/optimization/logging, network-routing/advanced networking (tuning and monitoring), storage configuration and troubleshooting (iSCSI), Virtualization (KVM) and Scripting.
- Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (ie Docker, Kubernetes), hybrid cloud (ie AWS, GCP).
- You’d have cultivated a deep Linux knowledge, and be very comfortable working in various Linux environments as well as with Windows OS’s.
- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented.
- Professional-level communication skills, interpersonal skills with a passion to solve problems.

**Ways to stand out from the crowd:**

- Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI)
- OpenStack Administration.
- Knowledge and experience with additional OS’s such as Microsoft Windows, VMWare, Unix.
- Ethernet and Storage technologies.
- Clustering or Data-Center technologies.
- Configuration and operational expertise with traditional network switch/router platforms
- MLNX_OS, Cumulus Linux, etc.

**We offer:**

- Competitive salary.
- NVIDIA shares.
- Official employment (NOT as a PE), 36 days of paid vacation, paid sick leaves, company paid parental leave for mothers and fathers.
- Premium medical insurance for employees and their children/spouses.
- Life insurance.
- Professional courses at Ivy League universities.
- Trainings and lectures.
- English classes.
- Personalized career development plan.
- Wellbeing programs.
- Annual performance, position, and salary reviews.
- Comfortable office in the city center (Leonardo Business Centre, near metro Teatralna and Zoloti Vorota).
- Parking.
- Ability to work remotely.
- Loyal Team Leader, always ready to teach and to help.
And these are not all the benefits that you will receive by joining NVIDIA!

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most talented and forward-thinking individuals in the world working for us. If you’re creative and autonomous, we want to hear from you!

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.