Position: Knowledge Management Specialist
Company: MGID
Category: Other
Experience required: 2y
English level: upper
Published: 2022-07-01T00:00:00+03:00

Tasks:
Supports the overall knowledge management framework/strategy (roles, processes, technology and governance);
Design and maintain knowledge repositories on Confluence, knowledge owners and subject matter experts;
Design and support the knowledge article feedback management process both internally and externally;
Collaborate with subject matter experts to write and/or revise knowledge articles on Confluence that are appropriate for internal and/or external use and consistent with the overall knowledge management strategy;
Collaborate with HR Comms/Portal Strategy to review and gain alignment on internal content on Confluence, collaborate with Marketing&PR - on external content;
Monitor, evaluate and report out on knowledge content usage and interaction both internally and externally, developing strategies on how to ensure continuous improvement;
Collaborate with insights, training, and quality to ensure consistent measurement and delivery of knowledge;
Lead annual audit of knowledge content within our repository;
Lead the creation of Slackbots growth with continual updates and assessment of metrics;
Design and deliver training related to assigned project work;
Provide recommendations to optimize tools and processes that provide MGID the resources they need to do their job and elevate customer experience.

Job requirements:
2+ years of experience with knowledge management practices/ initiatives;
2+ years of experience with of experience creating training documents and delivering training content;
Experience with Confluence or other knowledge management systems;
Strong written and verbal communication, presentation, and professional speaking skills.

Will be a plus:
Experience with Agile, Lean;
Excellent communication and people skills;
Great vision, self-motivated, excellent drive, and enthusiastic.