Position: Customer Care Specialist
Company: TeamDev
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

**What will you do on this project?**
— Work with the existing customer base: processing incoming requests, accompanying clients from the first contact to signing the contract, assistance in resolving requests.
— Conduct presentations and client interviews to increase sales and familiarize existing customers with new functionality.
— Communicate regularly with the technical team of the product.
— Interact with the legal department to prepare contracts and send them to the client.
— Issue invoices, track their payment.

**Knowledge and skills required**
— Advanced English level both spoken and writing.
— 2+ years of experience in IT as Sales/Customer Care/Support Specialist.
— Good communication skills, mastery of the business correspondence etiquette, customer focus.
— Attention to detail, analytical thinking, perseverance.
**Would be a plus**
— Experience in B2B support or a product company.
— Curiosity, interest in new technologies, and the world of IT.
— Experience in communication with the technical team and lawyers.

**We provide**
A comfortable environment for work, development, and training of every employee. 2020 has taught us to work remotely and be a team, being 1000 kilometers apart. Now we use it to the fullest building our distributed work process.
— Flexible schedule.
— Progressive bonus system after passing the probation.
— Lack of emergency work and overtime, a comfortable pace of work that allows you to maintain a work-life balance.
— Compensation for business trips, conferences, and educational programs.