Position: ServiceNow CMDB Discovery Engineer
Company: Infopulse
Category: JavaScript
Experience required: 3y
English level: intermediate
Published: 2022-10-01T00:00:00+03:00

Areas of Responsibility
Implementation of Discovery and Cloud Provisioning and Governance with the Service Now
Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information into CMDB
Creation, maintenance, and debugging Discovery jobs/schedules
MID Servers deployment, configuring, patching MID Servers, capacity management/balancing
Discovery Patterns customizing and troubleshooting
Expert advisory in development and administration of ServiceNow infrastructure
Advise on options, risk and impacts on business processes and technical architecture
Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues
Develop scripts on the ServiceNow platform to automate tasks and integrations
Troubleshooting of patch / release management issues, and upgrades
Work on continuous improvement by sharing experiences and knowledge with the team
Assist project team and Application Owners to create and validate Service Maps for applications
Actively involved in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time

Qualifications
Proven experience with ServiceNow Discovery, BMC Discovery, or similar discovery tool
Excellent understanding of CMDB data models, relationships and help with the readiness of our CMDB for advanced technologies like Cloud services (AWS, MS Azure etc.), Containerization
ITIL knowledge
CSDM knowledge
Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
ServiceNow platform data structure knowledge: XML, JSON
Experience working with LDAP, Active Directory, AzureAD
Experience integrating with tools to federate data into the CMDB
Intermediate Windows and Unix administration skills
Understanding network technologies (routing, switching, firewalling, NAT, load balancing)

Will be an advantage
Ability to provide technical leadership and professional guidance to Customer, team, and vendors
ServiceNow Certified System Administrator Certification
ServiceNow Certified Implementation Specialist Certification - Service Mapping, Event Management. (SAM and Cloud Management is a plus)
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience