Position: Customer support manager
Company: Weld.money company
Category: Support
Experience required: 1y
English level: upper
Published: 2022-09-01T00:00:00+03:00

Now we are looking for a **Customer Support Manager**. ﻿A candidate is Weldpedia for all our clients! A person who knows everything about our product, and if he does not know, he is ready to do everything possible to find the necessary information!

**Responsibilities:**
- Handling incoming messages in the group community and social networks (text only) using the FAQ.
- Willingness to be in touch all the time according to your schedule and actively answer questions from the community.
- Handling incoming customer requests and resolving them.
- **Important: **Hours of work are ﻿shift schedule.

**Requirements:**
- Communicate in our communities, social networks.
- The person in this position should have a clear understanding that he is NOT responsible for creative, planning and posting.
- Desire to solve customer needs.
- To be a friend to all our followers and always be in touch with them, to help absolutely in all matters.
- The ability to respond and create a mood in a chat is one psychologist for a huge community.
- Knowledge of **English** is not lower than **Upper-Intermediate.**
﻿
**﻿﻿A plus will be: **
- Experience with Zendesk, Telegram Community, Facebook Business.
- Passion for everything related to the crypto-world.
- Interest and understanding of blockchain. 

**Benefits:**
- Participation in successful projects.
- A friendly team of young and talented like-minded people.
- Personal and professional growth.
- Paid vacation.
- Corporate training.
- Competitive salary.
- Flexible schedule.