Position: Technical operations support
Company: Zoral
Category: Support
Experience required: 2y
English level: upper
Published: 2021-04-01T00:00:00+03:00

Responsibilities: 
•	Learn how the system to be supported operates and what kind of results it produces.
•	Learn the system operation support process and tools.
•	Monitor operation of the live system, based on the process and using the tools defined.
•	Communicate with the business support team and development team on incidents and issues, based on the process and using the tools defined.
•	Resolve incidents and issues in the live system, based on the provided instructions.
•	Work hours: evening and night (Kyiv time zone) e.g. 7pm – 3am on workdays plus Ukrainian public holidays.

Required skills: 
•	Advanced PC user level: Web browser, MS Office, communication tools (MS Teams, Skype, email).
•	Good verbal and written English.
•	High level of responsibility, self sufficiency, attentive to details.
•	Good team player;
•	Nice to have:
o	Work experience with Jira.

Project description:
Founded in 2004, Zoral is a fintech software R&D company that helps banks, insurance, and retail to create automation environment that streamlines processes, increases profitability, and optimizes risks. Our comprehensive AI/ML models and real-time decision solutions successfully benefit businesses of all sizes - from startups to London/NY stock exchange listed companies. A dedicated lab focused on predictive systems for digital financial products, as well as offices in London, Philadelphia, and Berlin, help us deliver our technologies in USA, Canada, UK, Australasia, Africa, and Latin America. Innovative experts in software and web development, data science, quality assurance, and digital marketing stand behind the success of Zoral's products and services.
Zoral offers attractive salary, compensation package, as well as good opportunities for career and personal development.