Position: Customer Success Manager
Company: SDK.finance
Category: Support
Experience required: no_exp
English level: fluent
Published: 2022-07-01T00:00:00+03:00

Responsibilities:
- Consult and onboard customers, starting from the initial request till the successful launch;
- Evaluate and analyse the customers’ needs. Support customers with consultations on how to implement their product on our platform;
- Develop healthy customer relationships;
- Ensure clients receive the requested info and services in a timely fashion;
- Act as a customer advocate;
- Work closely with the outsourcing solutions team.
 
Requirements:
- Be friendly, nice, and polite with people;
- Good listening, communication, presentation, and time management skills;
- Ability to understand the essence of the customer’s request;
- Advanced English (written and spoken);
- Experience in the tech and payment (fintech) domains;
- Experience in customer success roles at a B2B SaaS company is a plus.