Position: Customer Support Representative - English (B2B SaaS product)
Company: Digitalex
Category: Support
Experience required: 2y
English level: fluent
Published: 2022-08-01T00:00:00+03:00

Remote position at the project - bit.ly/3yHBcRC (100% remote, full-time).


**Here is some of what you will do:**
- Provide timely and strategic customer support via live chat and email in Intercom
- Successfully onboard new customers, help set up their accounts, troubleshoot issues, and ensure they are getting the most out of our web platform.
- Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
- And everything else that goes along with providing outstanding customer service!

**Requirements:**
*Fluent in English (written)
*2-4 years in a customer support role
*Basic knowledge of ticketing systems (e.g. Intercom, Zendesk, JIRA, Salesforce, etc)
*Previous experience within a SaaS business environment would be perfect
*Strong organizational skills and ability to follow-up on and track multiple issues/projects
*Good communication, written, and interpersonal skills
*Readiness to cover 8-hour shifts, 14:00 - 22:00 schedule UA time. Weekend coverage is highly appreciated;

From our side, we offer:
— 100% remote position
— Competitive salary and a possibility to grow inside our team.
— Paid vacation of 24 days per year
— Amazing time working with great people on a superb project
  
**Just a few more words about the project:**
It’s a sales automation software designed for marketers, business owners, and sales teams that allows automating lead generation on LinkedIn.