Position: Support Specialist (L1)
Company: Softwarium
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-04-01T00:00:00+03:00

REMOTLY / 2 WEEKS PER MONTH  

We are looking for a support specialist (L1) to become a part of the Customer Support Team and help deliver the project for our customer located in Norway.

The essence of the project is development of a product for processing and graphical data visualization. 

**Desired experience and skills:**

–  Experience in client support/communication:  0,5 - 1 year;

–  English: at least Upper-Intermediate level;

–  Good communication skills (soft skills);

–  Experienced user, including command line tools, will be a plus;

–  Advanced PC skills, MS Office.


 **Responsibilities:**

–  Level 1 support for customer requests (communicate with customers over the phone calls and incoming tasks\tickets);

–  Complaints analysis based on user complaints;

–  Monitoring product status with Azure Dashboards;

–  Execution of procedures according to the scripts (including responding to the clients);

–  Offer technical solutions to the end-user, if available according to scripts;

–  Writing test cases and test plans (in perspective);

–  Maintain detailed and up-to-date documentation of issues, and resolutions of the solution procedure (in perspective).



**What we offer:**

✍️ B2B Contract (Ukrainian or Polish);

🏠 Possibility to work remotely;

⚖️ Work & life balance is our credo. 14 working days per month. 8-hour shifts;

🚀 Career growth. The opportunity to be promoted in case of an excellent performance and to become a part of the Core Team in the QA division.