Position: Support Engineer
Company: Strategy.
Category: Support
Experience required: 3y
English level: upper
Published: 2023-02-01T00:00:00+02:00

Description
We are an American product company and we offer full-time, remote work, and competitive compensation for the experienced Support Engineer.


Responsibilities:
- Provide technical support and advanced-level troubleshooting to customers
- Triage complex customer services issues received through various customer service channels
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Identify trends in support requests to help create long term solutions

Requirements
- 3+ years of relevant experience as technical support/support engineer or in a similar role
- Expert-level Linux
- Scripting language experience: С++/PHP/JS/Python/Perl/etc.
- Extensive knowledge of PostgreSQL
- Docker experience
- Knowledge of Zendesk or similar ticketing system
- Basic understanding of B2B SaaS products, IT security
- Ability to translate intricate technical details to simple, understandable terms
- Strong interpersonal skills and ability to work with customers & cross-functional teams
- Excellent communication skills with written and oral English fluency

Benefits
- Participation in the development of world-class B2B software
- Company’s remote teamwork mindset long before it became a mainstream
- Working according to your local business hours
- Minimum of bureaucracy
- Competitive compensation: $3000 - $5000
- Payments directly to your bank account