Position: Support Engineer
Company: RecruitGarden
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

**Do you want to take part in updating the world's communication and have experience with SIP/SMPP protocol? We’re looking for Support Engineer for the real-time next-generation communication platform. Great conditions and benefits like sports, insurance, etc. Drop us a line to discuss details!**


**Responsibilities:**

- Communicate with customers and accept inquiries via Helpdesk & Skype;
- Handle requests from members of other teams;
- Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
- Provide quality service to customers.

**Requirements:**

- Fluent English;
- Advanced knowledge either of SIP or SMPP protocol;
- Experience with SIP or SMPP protocol at least 1 year;
- Russian will be a plus but is not required.

**We offer:**

- Standard working time (9:00-18:00, Monday-Friday);
- Professional development; 
- Young and friendly working atmosphere;
- Flexible working format – remote, office-based or hybrid;
- Medical insurance;
- Variety of bonuses;
- Sport cards;
- Educational events & courses compensation, English classes with a native speaker;
- Team buildings, corporate gifts and other perks.