Position: Senior Genesys Engineer
Company: Solution Mentors
Category: Other
Experience required: 3y
English level: upper
Published: 2023-03-01T00:00:00+02:00

Full time/Part time employment.

Job Summary:
We are looking for a Senior Contact Center engineer who will design, develop, implement, and support reliable and resilient solution that will enrich customer experience leveraging Genesys Cloud environment.

Requirements:
•	Min of 3 years’ experience working on Genesys Cloud CX or Genesys Pure Cloud.
•	Experience in configuring DB, Proxies, SIP Servers, MCPs
•	Experience with Genesys Routing (IRD/URS)
•	Experience with Workforce Managment
•	Experience in IVR and routing
•	Integration with external services
•	Knowledge of troubleshooting of production related issues if any and providing root analysis and resolutions

Nice to Have:
•	5+ years' of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
•	Understanding inter-operability of applications in contact centers, including customer needs and project requirements, more specifically on Genesys Cloud.
•	Analyze the impact on services/applications/contact center infrastructure.
•	Demonstrate good analytical skills, to identify innovative solutions and to demonstrate initiative and leadership.
•	Excellent interpersonal, collaboration and communication skills

What we offer:
•	Very interesting projects for fast growing US and EU product companies;
•	Very good friendly atmosphere;
•	Competitive market salary;
•	Professional and personal growth, ability to shift your career path, access to training programs, webinars, and workshops;
•	21 paid time-off days per year;
•	Opportunity to relocate to EU.