Position: Support Engineer
Company: Synergybeam
Category: Support
Experience required: 1y
English level: upper
Published: 2023-03-01T00:00:00+02:00

We are looking for a skilled Support Engineer that will focus on solving customers issues and join our ambitious team for the full-time position.

Requirements:
●	1+ years of experience
●	Experience as an L1 application support analyst
●	Problem (L1) resolution
●	Understanding business logic of apps
●	Experience in communications with customer or support work
●	Upper-Intermediate English (written and spoken)
●	Responsibility and self-organization;
●	Flexibility in work hours to accommodate LATAM market;
●	Experience working with Google Chrome “Developer tools”;

Respodibilities:
●	Investigate and reproduce customer issues
●	Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
●	Supporting multi-user applications
●	Customer issues analyzation

Will be an advantage:
●	Basic knowledge of Jira and Kibana will be a plus
●	Basic understanding of HTTP requests and responses structure;
●	Basic understanding how API works.
●	Basic knowledge of SQL.
●	Experience with VoIP
●	Prometheus, Grafana, ELK stack
●	Kubernetes