Position: Tier 1 Technical Support Engineer
Company: GeeksForLess
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-05-01T00:00:00+03:00

**Mandatory Requirements:**
-	Strong troubleshooting and critical thinking skills, the ability to think logically.
-	A strong focus on customers’ satisfaction
-	Upper-intermediate verbal and written English skills
-	Atention to details
-	Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
-	Understanding of standard support procedures for proper reporting, escalation and follow up
-	Ability to work in different shifts
-	Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
-	Basic understanding of the Windows environment
-	An understanding of IP protocols and DNS
-	Most popular Linux commands/utilities

**Main Responsibilities:**
-	Respond to customers’ request (in quick and efficient manner)
-	Provide technical assistance with platform Web applications
-	Troubleshoot web and email issues
-	Provide support, following procedural documentation/templates
-	Set up email accounts in Mail Clients and deal with login/acсess issues
-	Work continuously on a task until completion
-	Check the status of the problem and provide customer with the updates 
-	Prioritise and manage several open cases at one time
-	Provide Tier1-2 support — include deep investigation, provide workaround to various problems
-	Escalate issues to the Tier 2 team when necessary with all relevant and required information
-	Document FAQs and training guides for internal use.

**Project description:**
delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.

**We offer:**
Competitive salary;
Сertification CompTIA network+
Medical insurance;
English lessons;
Paid vacation - 15 days per year, paid public holidays - 11 days per year;
1.5x overtime and 2x holidays payment;
CrossFit online trainings;
Convenient office(we plan to finish working from home after the quarantine);
A stable and dynamic working environment where you can develop;
Possibility to come up with ideas and see them implemented;
Promotion opportunities;
Assistance with PE and tax handling.