Position: Customer Service Quality Assurance (Proofreader)
Company: edustorm.co
Category: Technical Writing
Experience required: no_exp
English level: upper
Published: 2023-08-01T00:00:00+03:00

We are seeking a Customer Service QA to join our team. The successful candidate will be responsible for ensuring that our customers receive high-quality services that meet their requirements and expectations.

What you’ll do

* Proofread and edit materials before they are delivered to customers
* Ensure that papers are free of grammar, spelling, and punctuation errors
* Verify that papers meet the requirements of the customer and the instructions of the writer
* Respond to customer disputes and resolve them in a professional and timely manner
* Work closely with copywriters to improve the quality of their work
* Help maintain the quality standards of the company by constantly monitoring the work of the writing team

What we expect from you

* Advanced English (excellent written and verbal communication skills)
* Strong attention to detail 
* Proven ability to proofread and edit academic papers.
* Ability to work in a fast-paced environment and meet tight deadlines.
* Ability to work independently and as part of a team.
* Familiarity with academic writing styles

Will be a plus

* Experience working in the academic writing industry or in a similar quality assurance role
* Familiarity with plagiarism detection software and the ability to identify and resolve academic integrity issues