Position: Customer Support Agent
Company: Bitcoin.com
Category: Support
Experience required: 1y
English level: upper
Published: 2021-05-01T00:00:00+03:00

Working under the guidance of our Head of Support and COO, this role requires the ability to work at a laser fast pace on resolving customer issues, while providing the best customer experience.  You should have a pulse on one of the fastest industries in existence, providing our customers with the most engaging experience aligned with the exchange.bitcoin.com brand.

The position will require the successful candidate to work inter-departmentally across Ops, Project Management, Marketing, and Developer teams.

Responsibilities:
 • Work with the support team to provide an exceptional, world-class customer experience
 • Execute resolution of ticket volume at a level of excellence
 • Report to Global Head of Support with regular issues
 • Collaborate with support team as-needed
 • You possess and manage a superior level of task management abilities
 • Work with in-house Support technology 
 • Follow Support best practices and communicate with the team on new ideas
Requirements:
 • 1+ year in a customer support role
 • Worked with CRM (zendesk, freshdesk, etc.) and high-load ticket volume
 • Must be able to work weekends and afternoon shift
 • The ability to do recurring tasks on a daily basis, even if they take up to 100% of the time (referring to tickets)
 • Able to work to tight deadlines
 • Communicates exceptionally well in both written and verbal English
 • Experience working with conversion funnels

Nice To Have:
 • Working in a blockchain, cryptocurrency or digital assets environment
 • A plus if was involved in content writing or community management
 • Has worked with JIRA and ServiceDesk
 • Basic understanding of cryptocurrency terminology (TX, BTC, etc.)