Position: Cusotmer Success Manager
Company: Influ2
Category: Support
Experience required: 3y
English level: fluent
Published: 2023-02-01T00:00:00+02:00

Responsibilities:

Onboarding and supporting new customers with implementation and setup
Set strategy and discuss key success factors to ensure the success of their campaigns
Provide best practice advice, help customers optimize their campaigns and troubleshoot any issues
Maintain ongoing communication with customers about product updates and any other relevant information
Manage existing customer relationships and play an active role in developing and building advocacy
Ensure that Influ2’s solutions are delivering value to customers to hit retention targets
Gather, provide and contribute feedback to the product and marketing teams

Requirements:

3+ years of account management or customer success in the US or EU
Exceptional English skills (written and spoken)
Great people skills, track record of being ‘the best friend’ for past customers
Track record of meeting and exceeding business established goals
Foundational understanding of digital marketing considered a plus