Position: Customer Support Specialist
Company: JMind
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-12-01T00:00:00+02:00

Hi, our company is growing as fast as мем с котом Степаном and on a large scale. That’s why we’re happy to announce: “We open the first position in Customer Support Department” 🎉

We’re absolutely looking for YOU who will help us take care of our customers🧡

If you have strong communication skills and desire to grow with our product - Feel free to contact us and become a part of Blend.

About the product:

Our strong team is building a social network to disrupt the virtual communication market. The application is targeted toward millennials and Gen-Z globally. There are plenty of tasks in our roadmap, such as business logic implementation, integration with multiple third-party services, machine learning algorithms implementation, work closely with maps and geolocation, and developing rest APIs.
Blend social

Requirements:
- Strong communicative skills;
- At least intermediate level of English;
- Customer-oriented attitude.

Will be a plus:
- Experience in customer support;
- Understanding of the software processes.

What would you do:
- Providing ongoing support to the customers via chatbot;
- Content moderation via admin panel;
- Collaborate with Technical-Support / QA / Dev departments.

What does working with us mean:
- We appreciate new ideas and give possibilities to influence on products and processes;
- Flat structure, not a command and control management;
- Decisions based on data or vision, not mood;
- We tend to resolve problems, not hide;
- We are learning on our mistakes and are not looking for someone to blame;
- Work and life balance, we aim for no overtimes;
- Flexible working hours - we care about results, not hours spent;
- We have our training and development department and are willing to share knowledge and to give our Team various possibilities to grow;
- One of our values is ‘People First’ - and we adhere to it in all the processes.