Position: Account manager / CRM manager
Company: Product Madness
Category: Marketing
Experience required: 2y
English level: upper
Published: 2020-12-01T00:00:00+02:00

Description
Using internal tools to configure medium to high complexity LiveOps campaigns;
QA and testing campaign setups to ensure error-free execution;
Perform post-launch checks to monitor campaign performance and report any irregularities;
Managing external communication channels to promote CRM campaigns (email & push notifications);
Preparing art briefs, writing engaging marketing copies (in English) and reviewing asset quality;
Managing calendar of LiveOps events (short term) and contributing to the LiveOps event roadmap development (long term);
Collaborating with other teams across the business: Dev, QA, Art, Product, Solutions, Data Science, Social Media, VIP, Customer Service.
Ad Hoc Responsibilities:

Providing ideas for new campaign concepts;
Gathering and writing requirements for new event or feature development;
Suggesting areas of improvements (tools, processes, events UI & UX);
Managing and resolving configuration issues and escalating more complex issues that require cross-team collaboration or expert knowledge
Requirements
You have some experience of marketing campaign execution or QA;
You have a good understanding how to utilize different communication channels to achieve best results;
You have good technical knowledge and an eye for detail;
You can demonstrate good written and spoken English, as communication skills are essential for daily communication with teams based in London;
You have managed multiple projects or campaigns at the same time and you have a strong sense of priorities to get things done in the most efficient way.
Desirable Requirements:

You are keen to learn!
You have experience using Jira and Confluence
You have great interpersonal skills and able to communicate effectively with your team members and other teams across the business
You can apply logical thinking when managing complex tasks
You are super organised
You are flexible, team-oriented and willing to work in a fast-paced environment
You have a passion for games (mobile games, video games, board games, you name it!)
Experience in the gaming industry will be a plus
Experience as a CRM or LiveOps Manager will be a plus
Benefits
20 days of annual leave
Official employment
Educational English programs
Bonus scheme
Events throughout the year
Free food throughout the week
Modern office in the city center