Position: Customer Success Manager
Company: Varyence
Category: Support
Experience required: 1y
English level: fluent
Published: 2022-01-01T00:00:00+02:00

Requirements:
- 1-2 years of experience in customer service or customer success position in SaaS subscription product company preferred, selling Business to Business
- Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences
- Advanced English (C1) is a must
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Accountability and personal organization are essential
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Experience with any CRM system

Responsibilities:
- Work close with Outside Sales Department
- Assist customers as needed with setting up and navigating programs or software associated with a product or service to be onboarded successfully
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Build and scale the direction of customer support in the company by the company’s development strategy
- Create and maintain the best modern standards of work with clients that drive business growth
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle
- Stay ahead of customer’s needs and offer new insights, strategies, and functionality
- Ensure customers getting the most value out of the platform understand all the features and benefits
- Ensure customer retention

Benefits we offer:
- Stable working environment where you can develop and grow your skills
- Promotional opportunities
- Highly competitive salaries
- High-growth career path with a rising company
- A supportive team that values your input and suggestions and is fun to work with
- Premium health insurance coverage
- Modern office building with heating, air-conditioning, break rooms, free snacks, meals and espressos
- Short walk from City Center
- Secure car parking spots
- English language classes with native US English speaker
- Fun company-sponsored events and activities
- Paid training days
- Paid vacation days
- Paid sick days
- Relocation packages available in some situations
- Game room with PlayStation 4 and free premium games
- Fitness room with workout equipment, yoga mats and relaxing chairs