Position: Technical support specialist
Company: ESCA
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-08-01T00:00:00+03:00

Technical support specialist, Киев, вулиця Болсуновська. 500$
Progressive and dynamic company that has been operating in the market of creating mobile applications for the past 10 years.

We are looking for passionate and enthusiastic people to work in customer support.

Necessary skills and qualifications:
Excellent communication skills
Courtesy of polite communication
Advanced written and spoken English
Technical mindset
‘Early riser' — to cover our foreign markets
Stress resistance
Experience with native English speakers is a plus
Knowledge of additional foreign languages will be an advantage
The desire to learn and develop
Responsibilities:
Daily interaction with customers through tickets, email, and forum
Work with CRM
Identification and analysis of customer problems and their correct solutions
Web interface assistance
Handling customer complaints and concerns
Cooperation with other team members to reach goals
NO cold calls (no calls at all!)

We offer:
Decent salary
A friendly, professional and ambitious team
Continuous support from experienced colleagues
Corporate events and team building events several times a year
Comfortable office in the center of Kyiv (10 minutes walk from the metro station Druzhby Narodov)
An opportunity to build a career and gain experience.