Position: Customer success manager
Company: NetHunt CRM
Category: Sales
Experience required: 2y
English level: fluent
Published: 2023-08-01T00:00:00+03:00

We are seeking a dynamic and customer-focused Customer Success Manager to join our team. As a Customer Success Manager at NetHunt CRM, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our CRM solution. You will serve as a trusted advisor, helping customers maximize the value they derive from our platform, while also contributing to the growth and expansion of NetHunt CRM.

Key responsibilities:
Onboarding: Guide new customers through the onboarding process, providing product training, best practices, and customization assistance to ensure a smooth and successful implementation of NetHunt CRM.
Relationship Management: Develop and nurture strong, long-lasting relationships with key stakeholders and decision-makers within client organizations.
Proactive Support: Anticipate customer needs and proactively address any challenges or issues that may arise, ensuring timely resolution and a positive customer experience.
Value Proposition: Understand clients' business objectives and challenges, and effectively communicate how NetHunt CRM's features and functionalities can address their specific needs.
Adoption and Engagement: Collaborate with clients to drive user adoption, encourage engagement, and promote best practices to optimize their CRM usage and achieve desired outcomes.
Renewals and Upsells: Work to ensure high customer retention rates by identifying opportunities for upselling and cross-selling additional NetHunt CRM products or services.
Customer Feedback: Gather and relay customer feedback to internal teams, providing insights that contribute to product improvements and enhancements.
Customer Success Metrics: Track and analyze key customer success metrics, such as usage patterns, satisfaction levels, and Net Promoter Scores (NPS).
Customer Advocacy: Identify satisfied customers who can serve as references, testimonials, or case study subjects to showcase their success stories.
Collaboration: Collaborate with sales, marketing, and product teams to align customer success efforts with overall company goals and strategies

Required skills:
English: fluent.
Proven experience in customer success, account management, or a similar client-facing role within the software/tech industry.
Exceptional interpersonal and communication skills, with the ability to build strong rapport and trust with customers.
Empathetic and customer-focused mindset, with a genuine passion for helping clients succeed.
Strong problem-solving and conflict resolution abilities.
Ability to analyze data and generate insights to drive customer success strategies.
Familiarity with CRM software and sales prospecting tools is a plus.
You've got the technical skills to understand our products and offer solutions that fit our clients' needs.
You can explain technical (or non-technical) information in a way that's easy for customers to understand.

We offer:
Competitive salary + sales bonus.
Health insurance with premium-level clinics.
Covered 20 days of vacation and unlimited sick leave.
Great team with no bureaucracy and easy communication.
50% compensation for any work-related courses and training.