Position: Customer Success Manager (Spanish)
Company: SE Ranking
Category: Support
Experience required: 1y
English level: upper
Published: 2021-05-01T00:00:00+03:00

**Необходимые навыки:**

Experience in Customer Support, SaaS experience is a benefit.
Spanish - Advanced level, perfect written and spoken language diverse and firm practical knowledge of conversational Spanish (is a must)
English - Advanced level
Other languages are highly appreciated
Perfect communication skills
The ability to get on customer's good side

**Будет плюсом**

Experience with Hubspot or other CRM systems, Jira will be a plus
Sales skills are highly favored

Предлагаем

Full coverage of all your PE tax expenses
Full compensation of your expenses on:
-medical insurance
-english classes with native speaker (certified English teachers);
-20 days of vacation
Fun events with your team
Opportunity to take part in a product decision-making process
Work with well-motivated fast-and-furious team

**Обязанности**

Responsible for ensuring great customer experience (channels - online chat, ticket system, mail, phone). Onboarding new customers and hosting live demonstration of the service.

Collect and prioritize customers' feedback. Set tasks in JIRA for our developers according to the feedback. Help our team continue delivering new features based on the collected feedback.