Position: Training & User Success (Customer Support)
Company: B2BSoft
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-04-01T00:00:00+03:00

Required skills:

• Fluent and literate English (MUST!);
• Ability to work at night shifts (we provide a taxi);
• An experienced PC user (General Microsoft Windows knowledge);
• Training and time-management skills.
• Ideally, you have Technical background or strong desire to explore the field of software products;
 
As a plus
• Previous experience in support function;
• Spanish — upper-intermediate + level.
• Technical background and IT education;
• Experience in working with CRM and Jira;
• Training/teaching experience.


Why you should choose us:

• We are product company and you will have a great opportunity to work with advanced and progressive products;
• Our position — great opportunity to implement your ideas!
• We are focused on growth and innovation;
• No bureaucracy.

Compensation & Benefits:
• Work in successful U.S. IT company with international team;
• Participation in challenging project that is famous and successful in the U.S. market;
• Career and proficiency development plans;
• Competitive salary;
• Paid vacation and sick leave;
• Health insurance;
• Referral program;
• Annual bonus;
• Friendly atmosphere and corporate events;
• Comfortable office near downtown close to the metro station.


Responsibilities
• Onboard new customers (conduct different levels trainings and webinars; setup customers’ databases, etc.)
• Keep in constant touch with existing customers and provide them timely and accurate information about B2BSoft products (NOT cold callings)
• Manage yours and your team members schedules
• Identify, analyze and troubleshoot technical issues and provide effective solutions
• Keep efficient communication with other teams to ensure customer’s satisfaction
• Provide clear and complete documentation and notes on all service inquiries`