Position: Customer Support Team Lead
Company: YO-DA wallet
Category: Support
Experience required: 3y
English level: upper
Published: 2023-01-01T00:00:00+02:00

We are looking for a Customer Support Team Lead - a responsible, punctual, attentive person who wants to develop in the field of FinTech/Gambling

**About the project:**
PayGames is your one-stop solution to run your online business while benefiting financially. We offer everything you need to get started with your online payments within one integration.
We develop comprehensive fintech products so that every business and its clients can make avail of simple, cutting-edge and secured payment technologies. 

**Skills / Experience Requirements:**
— Experience with payment systems such as Platon, Fondy, etc.
— Minimum 3 year experience as a support agent in an international company in the FinTech industry: e-wallet, payment system/aggregator;
— Experience as a Team Lead 2 years;
— Experience in managing teams up to 5 people;
— English is a must;
— Excellent written and communication skills;
— Computer literacy (Google Docs, Excel);
— PC or laptop and stable internet connection;
— Desire to help people, solve problems and ability to find an individual approach;
— Be a fast learning, system person. Ability to find needed information in a short period;
— Ability to build mutual understanding;
— Time management and planning skills;

**Responsibilities:**
— Fixing customer requests;
— Processing customer requests;
— Customer feedback;
— Transferring requests to other departments.

**What we offer:**
— Competitive salary and bonuses;
— Friendly working environment with high level professionalism and startup culture;
— Paid vacation and sick leaves;
— Totally remote job with shift schedule
—The perspective of development in FinTech.