Position: IT Support Engineer L1
Company: NAKIVO
Category: Sysadmin
Experience required: 1y
English level: fluent
Published: 2021-04-01T00:00:00+03:00

**Requirements:**
English – advanced.
Basic IT background
Must be a customer and detail-oriented Higher education 

**Responsibilities:**
Must be able to clearly communicate via phone, email, and instant messaging with end-users and technicians.
Record, maintain and update issues in the Incident Management system.
Keep customers informed on the status of their requests.
Resolution of the simplest issues - following knowledge base articles and procedures.
Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
Escalate incidents to level2 support.
Identify recurring issues.
Work with CRM team to modify and adjust  Incident Management system

**Desired Qualifications:**
MS Windows, MS Office
Basic VMware knowledge – nice to have
1+ Years of technical support or IT desk side support
Experience working with Incident Management systems

**We offer:**
Interesting and challenging tasks.
Professional growth in a friendly team.
Flexible working hours.
Competitive salary.
Health insurance, perks.