Position: Support Engineer
Company: Stuzo
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-09-01T00:00:00+03:00

**Requirements:**
— Excellent communication skills;
— Advanced written and spoken English;
— Familiarity with IT industry;
— Experience in support or related field;
— Experience working with help desk software and remote support tools (JIRA, ZenDesk or other);
— Understanding of software development life cy

**Responsibilities:**
— Technical Support Engineers are the first point of contact for customers in handling all customer service requests;
— The person who analyse and answer client questions via Jira ticketing system;
— Technical Engineer keep track users’ system issues until they are resolved by adhering to the agreed timelines;
— From time to time help our QA team with mobile application testing.
— Regular working hours (9.00 — 18.00);
— Communication with development and project management teams;
— Prepare and support internal documentation for our QA department.

**We offer:**
— Long-term employment;
— Competitive compensation with regular performance based salary and career development reviews;
— 22 working days of vacation per year;
— 8 paid sick leave working days per year;
— Health insurance programme;
— Flexible working hours;
— Sponsored company educational program, corporate library, Toastmasters club;
— Funny celebrations, team outings and company events;
— Unique and friendly environment where everyone can explore and learn new technologies.