Position: Project Coordinator (Technical Account Manager)
Company: Codifi
Category: Other
Experience required: 1y
English level: upper
Published: 2022-05-01T00:00:00+03:00

What You Will Do
- You will be the primary point of contact for the Company’s clients and will be responsible for the overall client satisfaction;
- You will be expected to have a deep understanding of client needs and servicing those needs by means of coordinating with the delivery team assigned to client, resource managers and other team members who can support you and your team;
- Onboard, monitor and coordinate the team members assigned to the client projects. Help delivery team stay focused on their work by facilitating efficient communication with the client and taking care of administrative issue;
- Prepare Company’s employees for interviews and supporting them during the interviews as an interpreter;
- Provide maximum level of transparency both to the client and Company’s executive management through regular status updates and standardized reports (weekly timesheets, burn reports, consolidated progress reports, invoice reports, upcoming holidays and vacations, etc);
- Be engaged in conflict resolution in relation to services being delivered, business issues and any interpersonal issues that may arise within the team;
- Regularly collecting client feedback. Anticipating and proactively solving issues before they openly manifest themselves;
- Providing the critical data required for the project management function to monitor and track financial health, analyzing resource requirements across multiple projects or across programmers to meet strategic goals.

Your Knowledge and Skills
- Great interpersonal abilities to create, maintain and enhance Client relationships;
- Strong multi-tasking and organizational skills;
- Technical competence. You must understand web development terminology and software development lifecycle;
- Past experience in eCommerce industry would be a big plus; 
- Experience in account management;
- Experience in project management or coordination would be a plus;
- Strong service/client-oriented attitude;
- Solid understanding of change and expectations management;
- Strong spoken and written English skills.

Tools
- Google Workspace: Gmail, Meet, Google Sheets, Google Docs
- Asana;
- Jira;
- Confluence.

We offer
- Competitive salary in USD;
- Open management and friendly dynamic team (awesome team of professionals always ready to help);
- Projects that use advanced, cutting-edge technologies;
- Professional development opportunities;
- Flexible working hours and adjustable work/life balance;
- Language classes (English);
- Remote work – our team has been successfully operating all over the world;
- Compensation for accounting support;
- Paid vacations and sick leaves.