Position: Customer Service Specialist
Company: Wildix
Category: Support
Experience required: 2y
English level: upper
Published: 2021-08-01T00:00:00+03:00

Resolve Customer Care Tickets or escalate them to the responsible team, process Number Porting orders from Partners: New DIDs or Porting of existent ones. Communicate with Service Provider around the world.

Responsibilities:

Delivering a comprehensive service to inquiring customers;
Keeping a record of customer interaction and details of actions taken;
Ensure the major incident management process is followed for all priority 1 incidents;
Update Knowledge Base(further elaboration needed) in a timely manner;
Reporting back on results.

Skills and Experiences:

Experience from the customer support/sales role, preferably in the VoIP field;
Service-minded with the ability to find solutions for various service requests;
IT Degree or qualification would be advantageous;
Excellent verbal and written communication skills;
The ability to maintain calm under pressure;
Experience of working in a multi-language environment;
An analytical and problem-solving approach to assigned tasks;
Fluency in spoken and written English; fluency in any European language would be an advantage.

We offer:

Opportunity to work in a young multinational team of professionals;
Paid lunch and vacations;
Full-time work from 10 am to 7 pm with one hour of lunch break (2—3 pm);
Possibility to work remotely;
English training;
Development training;
Office in the center with good transport connections.