Position: Level 1 IT Support Engineer
Company: BrainRocket
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-10-01T00:00:00+03:00

✅ **Requirements:**

- College degree in computer or IT related field, or equivalent experience
- Experience with bug and issue tracking system
- Ability to multitask in a fast paced environment
- Excellent ability to learn and articulate software-related and technical concepts
- Strong active listening skills and excellent written and oral communications skills
- Excellent Customer Service Orientation
- Strong attention to detail when communicating with customers
- Basic experience with Linux is nice-to-have
- Basic experience with SQL is nice-to-have

✅ **Duties and opportunities:**

- Basic Level 1 troubleshooting, redirect to L2/L3 as required
- Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
- Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
- Qualification/replication of the reported issue in an appropriate customer environment
- Information gathering to ensure complete availability of details required for root cause analysis
- Provision of technical resolution or problem workaround
- Incident routing/escalation to second/third level support or third parties where required

✅**What we offer:**

- Learning and development opportunities and interesting challenging tasks
- Official employment in accordance with the laws of Cyprus and the EU, registration of family members
- Relocation package (tickets, staying in hotel for 2 weeks)
- Company fitness corner in the office for employees
- Opportunity to develop language skills and partial compensation for the cost of language classes
- Birthday celebration present
- Time for proper rest and 24 working days of Annual Vacation
- Breakfasts and lunches in the office (partially paid by the company)

**Join Brainrocket and rock with us!**