Position: Customer Support Agent (evening shift)
Company: Develux
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-04-01T00:00:00+03:00

International IT Company Develux is currently looking for experienced specialists to fill our Support Team on Shift:  16:00 - 24:00

**Requirements:**
Excellent reading and writing English skills
The current level of English is Upper-Intermediate (B2) or Advanced (C1)
Good communication skills
Attention to detail
Great discipline is a must
Ability to work morning shifts
Experience as a Customer Support Manager with English-speaking customers will be a plus.

**Main Responsibilities:**
Handling evening shifts (4 pm - 12 am mainly) 
Responding to customer queries in a timely and accurate way via chat, email, and phone (rarely for customers)
Identifying customer needs and helping customers use our service
Perform operational tasks in our CRM system; 
Analyze and report product malfunctions
Accomplishing customer support KPI.

**Technologies/tools on the project:**
Intercom
CRM
JustCall.

**We Offer:**
Handling evening shifts (4 pm - 12 am mainly) 
KPI-based bonuses
Payment of income in USD every 1 of the month + bonus part after probation
Compensation for training/courses up to 100%
English Classes
Health Insurance, Sports activities compensation
Pizza Fridays/teambuilding/corporate lunch
Development in a team of experienced and open-minded professionals who are open to suggestions for process improvement
Corporate events.