Position: Customer Support Manager
Company: Maklai
Category: Support
Experience required: no_exp
English level: upper
Published: 2022-05-01T00:00:00+03:00

Briefly about us:
We are working for 15 years;
Our specialization — travel (highly competitive and interesting);
One of our products — Booked.net, has 7m+ clients from over 37 countries and 30 languages;

We are looking for an enthusiastic colleague to join our team.

As a Customer Support Manager you will be an intermediary between customer and hotel. Your main duties will include assistance in pre and post-booking (hotel reservations) inquiries and hotel support.

Qualifications
English — Upper-Intermediate and higher.
Another language will be a plus.
Excellent communication skills.
Stress resistance.
Problem-solving attitude.
High level of accuracy and responsibility, attention to detail.
Good PC and Internet knowledge.
Customer orientation.

Responsibilities
Solve problems of customers by phone and e-mail.
Handle inquiries from hotels and hotel suppliers by phone and e-mails.
Resolve or escalate technical or other problems.
Report bugs to the development team for a further fix.
Outbound calls to hotels/guests to arrange special requests.
Provide feedback on the quality of the website on an ongoing basis.

We offer:
Very friendly and solid team.
No to bureaucracy, yes to democracy! We are all equals here.
Corporate and team-building events.
Paid vacations and sick leaves.
Medical insurance.
Remote work.
Working hours: part-time - from monday to friday - 19:00-23:00; from saturday to sunday - 10:00-19:00 (a total of 15 working days per month).

Send your CV with a desired salary