Position: Customer Success Manager (English and French speaking)
Company: Viseven
Category: Sales
Experience required: 2y
English level: upper
Published: 2023-02-01T00:00:00+02:00

We're looking for a Customer Success Manager who will be a single point of contact for our clients.

**Responsibilities:**
- Manage projects withing assigned portfolio 
- Aid Customer in streamlining business processes for increased productivity and efficiency. Build strong relationships with key decision-makers and product champions 
- Be aware of systems used by the client and if needed communicate with internal tech lead correspondingly to solve clients' issues 
- Plan, monitor and control all activities related to all assets\product development and roll-out, enable a high-level view of a situation 
- Mitigate challenges with internal team and with client (analyze the case, form solution, discuss with client). These challenges might be related to quality issues, cost modifications, response time etc 
- Work closely with our sales team to effectively onboard new customers and provide consultative technical advice to ensure they get the most from their eWizard/Content/Viseven Services subscriptions 
- Expected to consistently provide excellent Customer services and represent client needs and goals within Viseven to ensure quality.  
- Provide support to customers to ensure their eWizard Platform and content function as designed and that Customers are taking full advantage of the functionality the various Viseven services provide. 
- Make sure all projects are on track, deliver solutions using the established best practices and in accordance with the agreed SLAs\project timelines  
- Be responsible for monitoring statuses and budget expenditures, escalating any existing issues to the relevant personnel (Accountant Director)  
- Identify and deal with any potential problems at early stages and provide solutions before the situation becomes critical.  
- Keep track of possible risks, establish plan for their mitigation 
- Provide day to day monitoring and control of the overall requests level and their statuses across all portfolio of projects  
- Keep track of business activities in CRM system; SOWs management, renewals, PO monitoring and closure. 

**Requirements:**
- Experience in working with international clients
- Knowledge of main CRM systems
- Good understanding of design creation tools will be considered as a Competitive Advantage
- Experience in B2B
- Experience with Jira, Creatio, Office 365
- Knowledge of Veeva CRM and SFMC
- Designing user interfaces for websites or applications
- Project management skills
- Fluency in English 
- Knowledge of foreign languages other than English
- Advanced communication and presentation skills
- Ability to handle multitasking productively
- Ability to learn new information and get accustomed to new working tools quickly
- Great team player: proactive, responsible, optimistic, flexible, organized, helpful
- Time management and stress resistance skills