Position: IT Support Specialist
Company: Innovecs
Category: Support
Experience required: 2y
English level: upper
Published: 2021-11-01T00:00:00+02:00

ABOUT THE CLIENT
The Client offers a range of effective ad-types and tools that do not disrupt the user’s in-app experience. Our product provides in-depth install analytics.

It offers insight into users’ preferences regarding the different offers and enabling app developers to determine the most appropriate ad-type and placement for their users and strike the right balance between maximizing income and user loyalty.

RESPONSIBILITIES
· providing Level 1 technical support to end-users;
· company’s information systems monitoring and incidents escalation;
· user’s PCs deployment and decommissioning;
· newcomers onboarding / leaving user offboarding
· manage inventory tracking
· maintenance of computer equipment and peripherals
· modernization and minor repair of computer equipment and peripherals;
· manage procurement process;
· IT policy enforcement.

REQUIREMENTS
· at least 2 year of experience in a similar role;
· experience in ServiceDesk and Monitoring systems
· experience in user’s PCs administration on Windows, Linux, Mac platforms;
· experience in configuring and administering Office 365 cloud services (Outlook, Sharepoint, MS Office);
 · basic skills in computer networks;
 · hand-on experience with personal hardware issues
· English level advanced — mandatory;
· communication skills level advanced — mandatory;
· client and result-oriented.

WHAT WE LOVE ABOUT INNOVECS
· an environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline;
· we like to have fun, we love what we do, we relax when we need to, we are a great team, and we deliver;
· high-level compensation and regular performance based salary and career development reviews;
· medical insurance (health), employee assistance program;
·  paid vacation, holidays and sick leaves;
· gym 24/7, personal fitness instructor;
· massage in the office, personal wellness consultant;
- English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
· referral program;
· team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.

Welcome!