Position: Customer Success/Support Manager
Company: AITHEON
Category: Support
Experience required: 2y
English level: fluent
Published: 2020-05-01T00:00:00+03:00

Aitheon team is looking for a Customer Success/Support Manager, who is NOT a conservative 9-to-6pm blind instruction follower — that’s not the way we work! 
We grow fast, change rapidly, share, collaborate, and think out of the box daily. Our perfect candidate enjoys a proactive culture, is ready to reach stars beyond the limits, and has a strong passion for fulfilling personal challenges.
If you are ready to grow with us - please send you CV, we will make sure to reach you asap :)

**Required skills**
Fluent English is a must (C1, C2)
Superior communication skills (written and verbal)
Customer-oriented and responsible attitude
Ability to take initiative and learn new technologies in a short time
Multitasking, ability to set priorities and manage personal time efficiently
Reading comprehension and attention to detail
Strong problem-solving skills
Thinking outside the box
Self-discipline and patience
Basic sales skills
Experience with tools like Zendesk, VoIP, etc., is preferred
At least 2 years of experience in the customer service area

**We offer**
Competitive salary range based on performance (we are covering all tax expenses);
Medical insurance;
Paid sick leaves and vacation (24 days on a year);
Personal development and professional growth (paid 50% cost of classes, workshops, certification);
The free gym at the office and different sports activities;
Paid lunches;
We are residents of Unit City;
Work in a friendly, truly inclusive team with a family-like feel;
Minimal hierarchy and direct communication with the management team.

**Responsibilities**
24/7 accept live chats, calls, emails in shifts (night shifts are mandatory!)

Problems solving
Answer all incoming questions
Make presales and up-sales
Conduct training for users on how to use the service