Position: Support Manager
Company: EOS Data Analytics
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-01-01T00:00:00+02:00

Aspectum Project, as a part of EOS Data Analytics, is a Cloud Platform for Location Business Intelligence. Aspectum allows to transform business data into geospatial data in the format of points, lines and polygons, providing high-quality visualization and powerful analytics for converting it into valuable business outcomes.

Aspectum is looking for an energetic and creative Support Manager!


 Essential Qualifications:
* 1+ years of successful corporate SDR, Sales, Support, Success, Account;
* well-developed empathy, questioning skills, and willingness to help;
* understanding the principles for building long-term customer relationships;
* self-organization and time management skills;
* learnability and resistance to stress;
* upper-intermediate or advanced English;
* strong communication skills.
 

Will be a plus:
* experience with Intercome, Jira, Google Analytics;
* experience in creating training videos, writing articles / manuals;
* experience in hosting webinars;
* experience with any technical support service.
 

Responsibilities:
* customer consultation on issues related to the use of company products;
* organization, automation of user learning and onboarding processes;
* increasing user and partner loyalty;
* billing and payment control;
* dealing with delayed payment for entreprise.
 

Company offers:
* work with a global brand in dynamic international company;
* working time 12-21 pm.
* 20-day paid vacation, paid sick leave;
* benefits package (сompensation 50% of medical insurance, foreign language courses and sport sections);
* comfortable office (tea, coffee, relax room);
* training, conferences, courses;
* team building & corporate parties.