Position: Technical Support Specialist L2 with English
Company: Terrasoft
Category: Support
Experience required: no_exp
English level: fluent
Published: 2021-12-01T00:00:00+02:00

We are looking for a **Global Technical Support Specialist (L2)** to join our team.
**RESPONSIBILITIES:**
* Providing advisory services on Creatio functionality, business logic, etc.
* Carrying out remote meetings with customers on technical issues
* Informing clients about the status of the resolution of their cases upon request
* Identifying the reasons for the occurred problems and delivering the alternative solutions to the client's cases
* Analyzing the incoming cases, accumulating them into the problems and ideas, initiating the product development options

**WHAT WE EXPECT:**
* English - Upper-Intermediate
* Experience in managing corporate customer relations
* Understanding of Service Desk principles
* Experience with any Ticketing system (Service Creatio, JIRA, Zendesk, etc.)
* Knowledge of basic SQL- queries design (simple queries, Joins, nested queries) - mandatory
* Experience with CRM-systems preferred
* Strong analytical skills
* Excellent communication skills (both written and spoken)
* Friendly, customer-focused, attentive to details
* Understanding of PC architecture, computer networks preferred
* Skills in writing scripts using programming languages preferred

**WHAT WE OFFER:**
* Opportunity to work in a world-leading software company
* A unique experience of working with global markets (Americas, EMEA, APAC)
* Enormous opportunities for professional and career growth
* Competitive salary
* Professional training
* Healthcare insurance
* Corporate gym and cafe