Position: Customer success manager (Digital Marketing Manager)
Company: Promodo
Category: Marketing
Experience required: 1y
English level: fluent
Published: 2022-01-01T00:00:00+02:00

Overseas department — works with Promodo clients in North American/Western European markets (+ international businesses, interested in the Ukrainian market).
We are glad to invite Customer success manager of e-commerce projects to our team.

What you will do?
- Communication with clients at all stages of the projects (online, in person, business trips)
- Team management (setting and allocating tasks (high-level), results and timelines monitoring and management)
- Strategic project development, based on the client’s goals and challenges (projects development analysis, generation of the promotional strategy, determining of the most efficient digital marketing tools)
- Project’s goals completion analysis (preparation and collection and checking the reports from the delivery teams, presenting it to the clients)
- Finding solutions to the various issues during project delivery, ensuring proper communication between clients and delivery marketing team
- Financial, contractual management (based on the existing workflow)

Requirements:
- 1+ year of relevant experience (digital marketing agencies, IT companies, that provided digital marketing services, «client's side» marketing management).
- Digital marketing tools knowledge
- Negotiations experience, working with objections
- Client-oriented mindset
- Analytical mindset
- Multitasking ability
- Stress resistance
- Magic skill of «getting along with customers and colleagues»
- English Advanced and higher

We take good care of our team members and propose:
- The best office space in Kharkiv located at m. Botanichniy sad
- Official employment from the 1st working day
- Insurance (Covid-19 and Voluntary health insurance)
- Internal education at Promodo Academy and external courses
- Internal digital marketing-startups program (you can be a part of the startup or even CEO of the startup)
- Participation in Promodo HUB events and external conferences
- Participation in sport events, yoga in the office and TRX as well
- Corporate events and team-buildings (out of the office) and professional Karaoke (in the office)
- Growth within the company (in your department or other Promodo departments)
- Communicative colleagues, that love kitchen small-talk
Does it feel like an opportunity you’d like to take? Send away your CV and let’s meet!