Position: Customer Support (night shift)
Company: Ascendix Technologies
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-03-01T00:00:00+02:00

Customer Support Team is available as a subject matter expert on the functionality, triages and coordinates resolution to issues arising out of the usage of our applications. We are currently seeking team members to work from home, 40 hours weekly 3rd shift (9 PM- 6 AM, Sunday — Thursday) with non-flexible schedule.

*Responsibilities*
-Handle customer requests in a timely manner, provide appropriate solutions and alternatives;
-Provide excellent and high-quality service to Clients via phone and email;
-Act as Ascendix research team;
-Create the end-user version of release notes;
-Create presentations, write letters, escalate non-resolvable issues;
-Create and maintain a customer-facing wiki on our software;
-Write end user documentation;
-Write blogs and newsletters on usage tips;
-Help maintain our internal wiki.

*Requirements*:
-Excellent English verbal and written communication skills (minimum accepted level is Upper-Intermediate);
-Outstanding customer satisfaction and follow through skills, combined with polite, friendly and knowledgeable phone demeanor;
-Computer literacy and internet savvy;
-Ability to work strict hours and cope with routine tasks;
-Ability to learn and work independently, as well as in a team environment;
-Detail oriented with focus on quality and accuracy, able to multitask, have a strong sense of urgency and commitment to excellence;
-Highly adaptable, self-motivated and self-disciplined;
-Ability to multi-task, prioritize, and manage time effectively;
-Ability to actively drive problems to resolution;
Self-starter with the ability to execute quickly.

Would be a plus:

1+ years related customer service experience;
Experience in Salesforce.
Ascendix Offers You

*Healthcare*

Paid time off — 20 working days
Paid sick leaves— 5 working days
Insurance policy
Sport program
Career and professional growth

*Individual development plan*
Opportunity to collaborate with Resource Manager to develop professional skills and career achievements
Technical leads and mentors
Regular technical performance reviews and 360 Evaluation
Learning and Development

Free access to the company accounts on educational platforms (Udemy, Pluralsight)
Variety of internal training opportunities and knowledge sharing
External training and conferences
Reimbursement for English
External mentor and coach program
Corporate spirit

Remote work with possibility to attend comfortable and cozy co-working space
Online and offline events & team-buildings
Anniversary and Birthday presents
Friendly and calm atmosphere in the company
Open management and well-established processes