Position: Customer Support Representative
Company: LiveXP Learning
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-06-01T00:00:00+03:00

No doubts it’s much easier to come and work when everything has been ready for you but creating something worthwhile from scratch, bringing your ideas and expertise is much better.
If you are not afraid of challenges, speed of changes, and personal growth, let’s give it a shot and build the best customer service and the LiveXP community together.

Company’s expectations from a candidate:
- interact with users undertaking the necessary actions to handle complaints keeping all sides satisfied;
- gather user feedback, and in a timely manner and in a proper form forward it to the team;
- provide information about the company’s products and services;
- perform delegated by management tasks on the high level (interviews of the users, onboarding video calls, preparing stats and infographics);
- update FAQ whenever any changes happen;
- participate in brainstorming sessions with the other members of the customer support team;
- proactive approach in participating in improvements of the product and processes;
- proactive approach of providing support for the users.

We can be a good fit if you are:
- attentive to details and stress-resistant
- a team worker
- initiative and thinking out of the box
- a confident user of various electronic devices (laptops / mobile phone etc)
- able to act quickly and learn fast
- flexible towards the processes and product changes
- experienced in using different infographic tools
- creative and write outstanding texts
- courageous enough to take the responsibility for your actions 

and you have:
- strong oral and written communication skills
- advanced/fluent level of English
- problem-solving skills
- strong knowledge of Customer Service (experience is a must)
- strong multitasking skills
- outstanding typing skills and ability to handle and support several chat conversations simultaneously

We offer:
● Flexible working hours
● High salary
● Top equipment
● Opportunity to participate in selecting a system of benefits
● Comfortable, clean, and safe office
● Free lunches
● The best ever team

Professional development:
● Challenging tasks and innovative projects
● Training at company expense

Join us!