Position: Account manager
Company: EPAM
Category: Project Manager
Experience required: 5y
English level: upper
Published: 2021-05-01T00:00:00+03:00

Build/maintain a functional channel of communication with key gaming clients, building rapport and understanding their business and technical needs 
Proactively identify new customer necessities, expand opportunities and drive negotiation up to the contracting stage. 
Driving onboarding process and ensuring successful support in early adoption phases 
Conducting regular activities (calls, service reviews, etc.) defined for high-touch support 
Tracking and reporting on key account health metrics, driving any changes needed 
Develop and oversee delivery approaches
Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
The ideal candidate for the Account Manager (Technical) role should be passionate about building relationships and providing excellent support for external and internal customers. In this position, you will serve as primary contact for key customer stakeholders, ensuring that Sales, Support, and Engineering are working effectively together to meet their needs. If you are strategic, resilient, engaging with people, and a natural self-starter, if you have a passion for solving complex problems, this could be the perfect opportunity to join our team. 

What You Have:

• 5+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions 

• Knowledge of technical platforms, business models, subject matter, and trends - with a general industry focus including 

• Strong problem solving and creative thinking abilities

• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team

• Experience in managing and monitoring performance metrics across large scale accounts or engineering programs/portfolios

• Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills

• Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management, and product development

• Strong interpersonal and communication skills

• Track record of leading teams

• Proven ability to manage client engagements under high stress to successful completion

• Sound business acumen; strategic skills; common sense

• Effectively manages up and down

• Strong negotiation skills

Preferred qualifications: 

• Passion for gaming 

• Basic technical knowledge  of platforms, cloud, backend, or web development 

•  Technical presales experience