Position: Customer Support Specialist
Company: Mia Gaming
Category: Support
Experience required: 1y
English level: fluent
Published: 2022-01-01T00:00:00+02:00

Responsibilities

Replying to players across different channels: Email, Reviews, Social Media, and in-app
messages.
Being on the lookout for possible bugs and technical issues and escalating them to
higher tiers.
Meeting the team's KPI’s and SLA’s
Working in a dynamic environment.
Reporting directly to your team lead.
Working closely with our QA team.
Providing the best possible experience for our players :)


Requirements 
Native or very high English proficiency skills- both spoken and written.
Previous experience in customer service- mandatory.
Availability to work in shifts.
Personal initiative and integrity.
A team player.
“Out-of-the-box” thinker
Strong technical orientation

Will Be A Plus
Passion for sports and gaming
As a big plus: familiarly with American sports (football, basketball, baseball)
As a huge plus: Love for sport simulation and manager games

Website of the project: https://2rk.games