Position: Customer Support
Company: GeeksForLess
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-06-01T00:00:00+03:00

**Location-Europe** 

The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems. Main shift 14:30 - 23:00 CET

**Main Responsibilities:**
- provide excellent support to customers via phone-calls;
create and process support tickets
- Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;
- Ability to work independently via ServiceNow ticket queue or on the phone with customer in resolving end user Telephony related issues.
- Ability to interact with internal employees and collaborate with onshore Telephony peers.

**Mandatory Requirements:**
- basic knowledge of hosting and e-mail services;
good interpersonal, analytical and problem solving skills;
good written and spoken English;
- Location-Europe