Position: Service Desk
Company: Booongo
Category: Support
Experience required: 1y
English level: intermediate
Published: 2022-12-01T00:00:00+02:00

Hi there!
We are looking for a competent Service Desk technician to provide fast and useful technical assistance on computer systems/networks.

**Requirements and skills:**
Proven experience as a service desk technician or other customer support role
Tech-savvy with working knowledge of operating systems (Windows, Mac, Linux),  office software, and networks
Base knowledge of the cloud-based environment (Google Suite, Atlassian, etc…)
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
High-level communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science, or a relevant field

**Responsibilities:**
Serve as the first point of contact for customers seeking technical assistance over Slack, phone, or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Diagnosing issues with computer software, peripherals, and hardware.
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Redirect unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Providing basic computer training
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures

**Benefits:**
🎰 Join us to be a part the international iGaming market of a Top CIS Game Provider;
🎁 We have a nice bonus system and every quarter it reminds us of itself;
📈 Investing in your growth. You have a budget for self-study (growth as a prof);
📆 Unlimited vacation. Yes, we care about people;
🖥 Modern working equipment, and everything else you may need for productive work;
🏥 Medical Insurance + Covid-19;
☕️ With us, you will no longer see hyper-control, micromanagement and office pathos;
📕 Clear and transparent system of promotions, grading, career development;
🇬🇧 Compensation for foreign language courses;
🏢 Full remote work;
💕 Friendly team, that will always understand and support you;
⏳ Flexible working hours based on tasks completion. From 9:00-11:00AM;
🇺🇦 Glory to Ukraine!