Position: Customer Care Engineer IRC119750
Company: Globallogic
Category: Support
Experience required: 1y
English level: upper
Published: 2021-07-01T00:00:00+03:00

The customer has emerged as the fastest-growing video platform, and as the one with the widest use-case and appeal. The client’s solution is deployed globally in thousands of enterprises, media companies, service providers, and educational institutions and engages hundreds of millions of viewers at home, in work, and at school. The company is committed to its core values of openness, flexibility, and collaboration, and is the initiator and backer of the world’s leading open-source video-management project, which is home to more than 150,000 community members.

The client is a fast-paced environment where standards are high, and initiative is always encouraged. We currently have approx. 500 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv, and we are growing rapidly including positions all over the world in more locations

In this role, you will bring your drive and passion for excellent customer service and continuous quality improvement and be involved in designing and supporting environment solutions for the company’s employees.

**Requirements**
• Exact Science fields (CS/Engineering) students with at least 2 years until graduation
• Minimum one year of experience in a similar position (support/ application engineer etc.) — a must.
• Willingness to work in shifts (24/7), at least 3 days a week (17-18 shifts per month).
• Technical experience in operating systems, networking (TCPIP protocols), database (SQL queries).
• Proven experience with internet technologies including Network architecture and terminology (httphttpsFTP, domains, DNS).
• Excellent English language skills —  spoken and written (including technical writing). – a must
• Strong troubleshooting and problem-solving skills.
• Excellent customer service skills and effective learning skills.
• Great verbal and written communication skills.
• Experience in working with ticketing system (e.g. Salesforce, Zendesk)
• Experience working for a global company with a team in different regions
• Effective learning skills and collaborative teammate 
• Reading and analyzing logs — advantage.
• Familiarity with programming languages (HTML, JavaScript) — advantage.
• Experience with supporting video application/product – advantage

**Responsibilities**
We are looking for a motivated and proactive support engineer, who is eager to commit for a long cooperation, to join our growing support team. The support team is responsible for providing ongoing operational support to the customer’s customers. Utilizing knowledge of the customer environment, the team delivers timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.