Position: Delivery Operations Manager
Company: Ciklum
Category: Support
Experience required: 3y
English level: upper
Published: 2021-09-01T00:00:00+03:00

Leading a high-performing team, you will manage and continuously improve operational processes to reduce inefficiencies, ensure easy access to information and systems for delivery organization,  facilitate internal governance and act as a functional owner of a PSA solution. 
You will set up data-driven decision-making to spot required actions in advance and navigate the organization to execute at pace.  

Responsibilities
Provide analytical support for all delivery business units to ensure execution of strategic objectives  
Execute operational and strategic initiatives by developing improvement plans - gather and synthesize relevant data, and develop recommendations.
Manage and regularly improve operational processes to maximize operating efficiencies
Oversee organization level communications and governance across the engagements.
Perform business analytics and decision support models, and communicate results, methods, and findings to leadership and influence leads to take action on these findings.
Automate repeatable processes actings as a functional owner for PSA system
Ensure accurate weekly timely log and monthly invoicing cycles

Key Requirements
Over 3 years of relevant work experience - IT industry or professional services company.
Strong problem-solving and analytical skills - proven ability to break problems down into components and propose solutions based on data
Experience in working with senior stakeholders and ability to make a good business case 
Excellent communication skills and fluency in written and spoken English

What's in it for you
Work closely with and influence a wide variety of senior business leaders across all of Ciklum
High-level of authority, influence, trust, and empowerment
Dynamic, challenging, and business-critical opportunities, initiatives, and problems to solve
Supportive, open, respectful, and fun working environment and culture.