Position: Customer Success Manager
Company: ColorElephant
Category: Marketing
Experience required: no_exp
English level: fluent
Published: 2021-12-01T00:00:00+02:00

We're a digital agency with 20+ people spread all across the globe.

We are about to launch an email productivity tool (a tool that basically helps you control spam and how much time you spend on email). This products requires users to have an onboarding call. Here we basically walk them through the product, answer questions and make the experience more 'unique'. These are video calls screensharing the product as you do the setup. 

We're looking for an extrovert, communicative not-shy-of-cameras person to:
1. Record initial videos of onboarding walkthrough. These will be available in the product post-signup and will guide users through onboarding if they choose not to do an onboarding call.
2. Do on-demand onboarding calls when new users subscribe to our products.
3. Provide ongoing support and do client outreach
4. Support in other marketing/ support initiatives. 

The videos available on onboarding are similar to this example:
https://www.videoask.com/fv3qz6yci

The onboarding call has a script / guidance, but we expect someone with personality and passion — as we're not looking to be tied as a boring product :)  
You won't do any selling. The sale is, at that point, mostly made. You'll just provide users with help in setup of  product.
However, people with a sales background are usually good at this (just because they're usually good at communication). 

English must be excellent. Other than that just the ability to quickly learn.

This is the first of a series of products that require this kind of onboarding. 
This can be either a part-time or a full-time role. We're open.

If you apply, please record a short video (use loom or some other similar tool). This is important so we can see your communication skills and video/audio quality. 

Looking to hire and start ASAP.