Position: ServiceNow Developer
Company: EPAM Systems
Category: Other
Experience required: 3y
English level: upper
Published: 2022-07-01T00:00:00+03:00

Our project is a support chatbot for the product EPAM. The goal of the project is to migrate EPAM-owned support.epam.com from a highly mature and customized Microforces service manager (MFSM) platform to ServiceNow.

**Responsibilities:**

Extending and improving Service Catalog - create items with appropriate workflows
Implementing design of a Service Portal - create a handy UI with tailored content right for user needs
UI design and implementation - align the content of Task’s siblings (Change, Incident, Problem, etc)
Extending core functionality by Script Includes, REST APIs, Business Rules
Integration with 3rd party services
CMDB management
Knowledge Base management

**Requirements**

•	3+ years of ServiceNow development (Business rules, Workflows, Client scripts, ACLs, Notifications, etc.)
•	Strong working knowledge of multiple ServiceNow modules (migration from legacy toolsets as well as green field
•	development)
•	Experience with integrations between ServiceNow and 3rd  party applications (JDBC, SOAP/REST, MID Server)
•	Experience with Service Portal
•	Hands-on experience with platform upgrade
•	Experience with HTML, XML, CSS, JavaScript, AngularJS, jQuery, Bootstrap
•	Experience with SQL, database design, and data modeling
•	Strong analytical and problem-solving skills
•	Strong written and verbal communication skills
•	Solid understanding of ITSM processes
•	Solid understanding of Agile/SCRUM concepts with experience operating in SCRUM teams
•	ServiceNow Administrator/Implementation Specialist Certifications preferred
•	Strong analytical and problem-solving skills
•	Strong written and verbal communication skills
•	Intermediate English (B2) should allow discussing mid-complexity concepts with customers and the team.

The product creates processes and products for unified people management all over the company.

Our mission is to build self-explained, integrated into day-to-day life, experiences to cover our employees from day one and give them everything to match their needs / find their place in life. Currently, there are around 20 programs in the group, and the number is growing.