Position: Java supporter
Company: SkyLink
Category: Java
Experience required: 2y
English level: fluent
Published: 2022-03-01T00:00:00+02:00

The SL3 Support Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure code and design

integrity of the fixes (hot fixes, patches). The L3 Support Engineer will support the new application following internal DB Best Practices and Governance procedures.

- Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces)
- Troubleshhoting skills mandatory, very deep java knowledge.
- Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches).
- Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform.
- Remediate incidents/outages pertaining to the platform.
- Estimate time required to implement remediation actions.
- Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
- Where applicable come up with optimization of existing production application processes
- purely English-speaking consultants are possible
- they must be based in Germany
- Interview stages: coding excercise first, then 60min interview with hiring manager