Position: Technical Writer
Company: Rallyware
Category: Other
Experience required: 1y
English level: upper
Published: 2020-01-01T00:00:00+02:00

Rallyware is trusted by market-leading customers across the globe to achieve higher sales, faster onboarding, increased adherence and participation in initiatives, stronger digital presence of corporate learning and development, more effective communication, and many other business objectives across a variety of industries, with primary focus on direct selling.

Role:
We are looking for an energetic, communicative, and high-performing Technical Writer who will support our product development effort to meet our strong growth objectives across our enterprise customer base. It’ll be your job to help structure and maintain external- and internal-facing documentation, to effectively describe the existing functionality and reflect new product features and improvements, and to help bridge the gap between the engineering team, the customer success team, and customers in a variety of demanding, mission-critical environments. You will regularly interact with multi-disciplinary teams across the entire organization, ranging from product and engineering to customer success, sales, and marketing.

Rallyware is committed to diversity and inclusion in continuing to build a team with a variety of perspectives, identities, and professional experiences. We evaluate each candidate on the merits of their skills, competencies, cultural fit, and contribution to the company. 

Responsibilities: 
— Research, write and maintain high-quality documentation, and ensure material is up-to-date, relevant, accessible, and available to the team and to the customers;
— Investigate customer and partner use cases, technical requirements, support statistics, product and documentation usage metrics to focus priorities and develop documentation solutions;
— Participate in all aspects of documentation development, from product planning through product release and customer integrations;
— Ensure continued accuracy and completeness of technical content;
— Assist in the development and implementation of user documentation strategy;
— Analyze problematic product areas, technical support interactions, and consult with product management, software engineers, customer success team, and project coordinator to determine topics that need to be documented and how they need to be documented.

Competencies and Requirements:
— 1+ years of working experience as a technical writer on a SaaS product team (B2B/Enterprise strongly preferred);
— Excellent written and spoken English;
— Strong attention to detail;
— Experience in writing and reviewing content for technical and business audiences;
— Ability to quickly grasp complex technical concepts and translate them into an easily understandable user-friendly language;
— Demonstrate a “get it done” attitude and strong degree of ownership with an ability to both think and plan strategically, but also roll up your sleeves to execute on your plan;
— High degree of comfort with ambiguity and change;
— Great interpersonal skills;
— Ability to communicate complex ideas and concepts in clear, non-technical terms;
— Excellent skills in research and information analysis;
— Ability to focus on detail whilst explaining the big picture.

We offer:
— Flexible hours + remote work days;
— Working directly with the customer;
— A cozy office in the city center;
— An excellent compensation package.