Position: B2B Customer Success Representative
Company: OpenVPN
Category: Support
Experience required: 3y
English level: fluent
Published: 2022-08-01T00:00:00+03:00

As one of the world leaders in the cybersecurity space, OpenVPN is looking for a B2B Customer Success Representative. Your primary responsibilities will be to increase the conversion of our existing corporate leads to paying customers as well as support existing customers worldwide. This is an exceptional opportunity for someone who wants to take ownership and work independently to achieve outstanding results

**Job Requirements**

4+ years of relevant B2B customer success and sales experience with international customers
Experience with Account Management and Nurture
Experience with Salesforce or a similar CRM system
Solid understanding of the IT industry and technologies
Initiative, enthusiasm, and entrepreneurial attitude
Fluent English, both spoken and written (C1 or higher)
Outstanding communication & team working skills
Structured mindset and impeccable attention to detail
Ability to quantify results and prioritize efforts based on data

**Will Be a Plus:**

Work with ticketing systems and Live Chat
Outbound lead generation experience
Experience in computer networking and cybersecurity
Fluency in additional languages
We are the team that created OpenVPN, the industry-standard VPN protocol now used by most commercial VPN providers worldwide. We are currently looking for a rockstar to push further the product that millions of people around the world will be interacting with on a daily basis!

**Our philosophy is that we are a small, closely-knit team and we care deeply about you:**

Competitive salary;
Paid vacation 18 working days off per year + national public holidays;
Unlimited paid sick leaves;
Great modern office space in the city center (Lviv and Kyiv);
Flexible working schedule, remote work possible;
Working directly with colleagues from Silicon Valley and around the world;
Team trips, certification and events compensation, medical insurance, sports, etc.
Your primary focus as a Customer Success Representative will be to increase the conversion rate of new leads generated organically and through marketing campaigns. Your secondary focus will be to ensure the satisfaction and retention of our existing corporate clients. You will work in direct collaboration with our tech support and marketing teams and will have a lot of freedom to show initiative and take ownership of processes.

**Among your responsibilities will be the following:**

— Manage and nurture existing customer relationships and resolve customer issues with the view to increasing customer satisfaction and retention
— Identify new business opportunities by creating and implementing email and other campaigns in collaboration with the marketing team
— Reach out to prospective inbound leads to convert them into paying customers and build out customer relationships
— Processes sales orders, incoming purchase orders, and invoices