Position: Client Relationship Director
Company: Mobilunity
Category: Sales
Experience required: 3y
English level: fluent
Published: 2020-11-01T00:00:00+02:00

By our own example, we are proving that the dedicated team model works the best in all directions including employee's interests as people have always been our main asset. 

Relationships are a vital part of any business, but is particularly important to the way we operate and is an integral part of all of our processes.

We have been able to build solid relationships with our clients over the years, and aim to maintain those relationships, and build upon them. 

This is where we expect YOU to be able to step in, and continue the processes that have already been implemented. 

The person who would take over the role would need to adopt our concepts very quickly, communicate at a very high level, understand our business processes, and manage associates to do the same. We expect an applicant  to be able to perform duties at a Director level within a very short period of time.

**Responsibilities:**
- Represent and be able to convey the client’s interests.  
- Supervise and define a strategy for all Client communications as a company.
- Coach, train ,and develop the skills needed to maintain and build upon - Client relationships with staff that regularly communicate with Clients.
- Personally handle, maintain and supervise key accounts.
- Define, develop and implement periodical assessments of all accounts.
- Direct and control processes associated with the scaling (up or down) of Client accounts. 

**Requirements:**
- At least 3 years of experience in Client Services / Client Relationships / Account Management; preferably in an IT services company.
- Must have a proven track record of being a Great problem solver that is well versed in conflict resolution.
- Must be able to forecast and assess Client concerns. 
- Must be able to communicate in English freely, with great soft skills.
- Must be willing to be hands on. As in someone who is not only ready to plan, but will also be able to execute. 

**Ideally you are:**
- An expat from North America or Western European country (as a majority of our clients are there);
- Someone that has been living in Kyiv for years, and understands Clients’ interest in working with the Ukrainian IT sector;
- Have a permit to work in Ukraine.

This role reports to the CEO.

**Joining the team you will get:**
 
- The friendliest community of like-minded IT-people
- Open knowledge-sharing environment - exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
- Paid vacations and sick leaves, including 5 paid days per year that don't require a sick note
- Fair salary and 100% taxes coverage - don't worry about possible taxes raise - we will get you covered;)
- Assistance in extending the work permit
- Remote mode during quarantine period and perfect office location after: city-center, 900m from Lukyanivska metro station, a green and spacious neighborhood with lots of cafes and supermarkets nearby
- No open-spaces setup - separate rooms for every team's comfort and multiple lounge and gaming zones on all of the 3 floors;
- Neverending fun: sports events, tournaments, music band, multiple affinity groups.