Position: L1 (Support Specialist)
Company: Softwarium.net
Category: Other
Experience required: 1y
English level: upper
Published: 2023-02-01T00:00:00+02:00

** Softwarium ** develops software for American, Canadian, and Norwegian customers in the educational, medical, energy, and security spheres.
We are looking for a support specialist (L1) to join the team to help deliver the project for our customer located in Norway.
The essence of the project is the creation of a product for processing and graphical data visualization for the oil industry.

** Desired experience and skills** 
–  Experience in client support/communication  0,5 - 1 year;
–  English (Upper-Intermediate level);
–  Good communication skills (soft skills);
–  Experienced user, including command line tools, will be a plus;
–  Advanced PC skills, MS Office.

** Responsibilities ** 
–  Level 1 support for customer requests 24/7 (communicate with customers over the phone calls and incoming tasks\tickets );
–  Investigate product complaints based on user complaints;
–  Monitoring product health with Azure Dashboards;
–  Escalation procedure scripts execution ( including responding to the clients);
–  Offer the end user technical solutions, if available according to scripts;
–  Writing test cases and test plans in perspective;
–  Maintain detailed and up-to-date documentation of issues, and resolutions of the solution procedure in perspective.

** Working conditions:** 
🏠 Possibility to work remotely or in an office in the center of Kyiv, equipped with generators and Starlink;
⚖️ Work & life balance is our credo. 15 working days per month. Shift 8 Hours;
🚀 Learning & Development program: a team of senior developers, individual budget for professional development (trainings and events, certification);
💶 You can always count on paying for sick leave (5 paid days);
🚀 Career growth. The opportunity to be promoted:  in an excellent performance, to become a part of the Core Team in the QA division.