Position: Customer Support Engineer
Company: Prof-IT
Category: Support
Experience required: 1y
English level: upper
Published: 2023-03-01T00:00:00+02:00

Remote Customer Support Engineer
We seek a result-oriented Remote Customer Support Engineer with a crypto/blockchain background
About the company:

Prof-IT is a blockchain development company with 150+ team members, 9+ years in the market, and 100+ completed projects, among which are several crypto exchanges (owned and in partnerships) in the TOP 100 according to world ranking. Another company direction is the development of White Label products based on blockchain technology for external clients.

In this role, you will be:
1) Responding to customer-initiated interactions such as massages via telegram and emails (one-on-one communication).
2) Identifying software bugs and feature requests, and coordinating with the relevant team for handling.
3) Providing after-hours emergency support assistance to customers on a rotating basis with other customer support team members.
4) Taking a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.

About You: 
1) You have excellent written and verbal communication skills (B2 level of Polish or higher), and have real world experience deploying those skills.
2) 3+months experience in a relevant position in crypto/blockchain.
3) You bring a top-notch customer demeanor, including patience, understanding, and empathy.
4) You can learn a process and then add to that process. 
5) You are known for being smart and getting things done. 
6) When you take on a project, your team knows you will handle it effectively and efficiently.
 
We offer:

- Budget – the company is ready to meet the expectations of candidates with relevant experience. The overall budget is up to $ 500;
- Probation period – 1 months;
- Remote work;
- 7 hours a working day (16:00-23:00);
- 10 working days of paid vacation per 6 months;
- 10 paid sick days per year.

Stages of processing:

- Intro call with our recruiter;
- Interview with the hiring manager;
- Technical test assignment-Final interview.

Company website: https://prof-it.bz/