Position: IT support and business automation Engineer
Company: JustCoded
Category: Business Analyst
Experience required: 2y
English level: fluent
Published: 2023-03-01T00:00:00+02:00

We are looking for an IT support and Business automation Engineer for our friend’s company (a consulting and go-to-market agency that helps tech companies shape their market positioning, value propositions, and commercialization strategy. They’re an ambitious international team with customers and partners in more than 25 countries and offices in Amsterdam, London, and Sydney)

We’re looking for a candidate that can support the team by creating and managing automated processes. These processes are used to integrate multiple software solutions with each other, streamline operations and gather data for reporting purposes.

Key Responsibilities:
Daily:

Keep an eye out to make sure processes keep running, help team members with their IT questions, create/ develop/adjust processes, and create reports using BI tooling. Help organization’s members within Dynamics CRM

Weekly:
Plan and organize discussions to make sure the automation is able to support the ambitious goals of the organization. This could be with people that work within the delivery platform on a daily basis, this could be to help structure the planning tool to make sure resources can be planned in an efficient way. This could be to invent smart ways of auto deliver a new project structure (e.g., setting up the file share automatically, creating a templated Kanban board in Jira, making sure the Teams channels are set up correctly) or to onboard new customers (e.g., making sure they will receive a form to fill in automatically, that the requested data is shared with the CRM and accounting software automatically).
Make sure the Dynamics CRM supports the sales and relationship cycle within the organization.

Monthly:
Report the activity and benefits of the automated processes and create plans for the next months/quarter to support business goals.

Key skills:
Perfect level of English
Applied science studies or similar
Microsoft Power Platform knowledge (not required but huge benefit)
Ability to find new and different solutions to problems in order to add value to the organization
Business-minded. Able to understand what the business is asking and why. Not thinking in tools, but rather in a good solution. If that’s a combination of multiple tools integrated with each other.

Welcome to a new job, new friends, new challenges, and new growth!