Position: Customer Support Specialist
Company: Ciklum
Category: Support
Experience required: 1y
English level: intermediate
Published: 2020-09-01T00:00:00+03:00

**Responsibilities**
-1st line client support and troubleshooting,
-Support onboarding of users and customers into our software platform,
-Manage and set up software platform account structure for customers,
-Conduct support and set-up calls for our customers,
-Bug/issue management and escalation to tech,
-Identify & document best practices in customer support cases,
-Support CSM team with operational tasks.

**Requirements**
-Experience with customer support, preferably within SaaS or other technologies,
-Strong communication skills,
-Great interpersonal skills and will be happy to solve our clients’ problems,
-General technical knowledge,
-A proactive mindset,
-English(Upper-Intermediate).

**Desirable**
-Experience in adtech and/or martech is a plus.

**What's in it for you**

-A unique career and personal development opportunity within a fast-growing digital business,
-Join an international team and highly qualified colleagues,
-The opportunity to work with innovative and market-leading products and solutions,
-A competitive compensation package.