Position: French Customer Support Representative (phone/email/chat)
Company: Helpware
Category: Support
Experience required: 1y
English level: upper
Published: 2023-02-01T00:00:00+02:00

Meliorism is a premier all-in-one technology solutions provider with a focus on delivering world-class, custom technology platforms that cater to the travel, online learning, and e-commerce transportation industries. Our sole aim is to provide cost-effective technology services.
A Customer Service Representative is tasked with providing first-class concierge service to Meliorism's VIP customers with thousands of followers and supporters. They are tasked with answering incoming support inquiries and working proactively to resolve customer service situations using available resources. The Associate is expected to maintain an intricate balance between efficiency and quality of service to ensure that Meliorism’s customers receive a high level of customer care and also to ensure a streamlined process for issue resolution.

**Primary Responsibilities:**
Answering emails, and chat queries. Will add phones queries at a later stage
Investigating customer service issues
Resolving customer service situations using appropriate tools and accommodations
Creating self-service contents
Updating support knowledge base
Writing scripts and templates
Escalating complicated tickets
Collecting bug reports and feature requests
Maintaining a positive and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications and requests
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensuring customer satisfaction and providing professional customer support
Engage customers with Meliorism emails/accounts and logo on emails.

**Qualifications:**
Open to working with a flexible schedule, from 6 pm to 3 am (GMT+2)
Fluent in both written and spoken French and English

Able to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills.
With Excellent written communication and customer handling skills.
With Excellent listening and multitasking skills.