Position: Customer Support Representative
Company: Livingston Research
Category: Support
Experience required: no_exp
English level: upper
Published: 2022-02-01T00:00:00+02:00

Livingston Research is a young and dynamic Ed-Tech company, which has been on the market for the past 12 years.

Our mission is to provide students with educational support enabled by technology, connecting millions of students with freelancers around the world.

We are looking for passionate and enthusiastic people, who would like to start off their career right by joining our team as **Customer Support Representatives!**

Do not miss out on the opportunity that allows you to easily combine having an awesome job with your studies and get valuable experience that is well compensated!

**Our ideal candidate:**

- Has excellent communication and problem-solving skills;
- Has advanced written and spoken English;
- Is able to work night shifts (at least 2 per week, 11 pm till 7 am) to cover our Western Markets;
- Has a good understanding of what makes a customer experience great;
- Has a desire to learn and develop;

**It would definitely be a plus if:**

- You have experience working with native English speakers;
- You participated in international exchange programs (e.g. FLEX, Erasmus, etc).

**What are you going to do?**

- Interact with existing customers via text message interface;
- Advice on the order procedures;
- Provide assistance with the web interface;
- Handle complaints and issues;
- Cooperate with other teams to reach goals;
- NO cold calling involved, no calls involved whatsoever!

**What are we offering?**

- Flexible schedule that you can combine with your studies, courses, hobbies etc.
- From 10 to 15 shifts per month during low season (summer and winter months);
- 21+ shifts during high season (spring and fall months);
- Competitive salary paid in US dollars ($500+ on average depending on your performance and number of shifts);
- Timely payment of salary (twice a month!)
- Personal and team performance bonuses that encourage you to make your contribution and be a true team player
- Friendly, professional, and ambitious team;
- We enjoy informal communication in the company, and have no dress code — we value your uniqueness!
- Constant support from experienced Team Leaders within the team;
- Paid onboarding sessions that prepare you for any type of client or situation at work or in life :) and no salary drop during the trial period;
- Corporate outings and team-building activities;
- Comfortable, amazing office in the city center
- Hybrid kind of work mode, i.e. a combination of work from office and work from home;
- Opportunity to build a career and gain an experience that will serve you in a long-term perspective;
- Non-monetary perks, regular corporate outings, bi-weekly offline and online casual gatherings, monthly book clubs, quarterly corporate movie nights at Planeta Kino, monthly mental-health webinars, etc;
- Essentials: unlimited coffee/tea, snacks and fruits, pizza days;
- Bonuses for referring friends (referral program).

Ready to supercharge your career?** Apply now!**