Position: Head of User Support
Company: Matter Labs
Category: Support
Experience required: 3y
English level: fluent
Published: 2021-08-01T00:00:00+03:00

## The Role

You will be in charge of helping users navigate the zkSync ecosystem. Your success in this role will be measured by the success of our users.

The scope of your responsibilities will include:

- Understanding all aspects of the zkSync platform from the user perspective.
- Understanding user needs and making sure they are met.
- Answering questions in Discord, Telegram and other public channels.
- Reporting bugs and keeping track of issues.
- Improving the  quality of our FAQ and other public documentation based on user feedback.

As we grow, you will be in charge of building up a larger user support team.

## Your Profile

- 2+ years of experience in a user support position.
- You are driven by passion, curiosity, and desire to make a meaningful contribution to the world.
- Structured, logical thinking.
- Diligence, attentiveness, and meticulousness.
- Excellent oral and written English.
- Politeness and friendliness.