Position: Account Manager
Company: Mobilunity
Category: HR
Experience required: 1y
English level: upper
Published: 2021-05-01T00:00:00+03:00

We are looking for an Account Manager to join our existing team to become an Advocate of the interests of Mobilunity’s clients and at the same time - to become a Mobilunity's Ambassador during daily communication with clients. Account manager will act as a main point of contact for clients. He/She will build long-lasting, mutually beneficial relationships with assigned contacts. 

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, quick, trainable and organized with the ability to build rapport with clients. This is a hands-on role that includes interacting with various internal departments, and all the company leadership team. 

AS AN ACCOUNT MANAGER YOU WILL BE:
• Serving as the lead point of contact for all customer’s matters and helping customers through email, phone, and in-person meetings;
• Ensuring the timely and successful delivery of our services by close communication with Resource Managers;
• Engaging in organizational issues, processes, and workflows in order to help teams operate more effectively;
• Collaborating with various internal departments (RM, Sales, Recruitment, Marketing, Office Managers);
• Maintaining updated knowledge of company products, services, and our relationships; 
• Assisting with challenging client requests, resolving complaints and preventing additional issues by improving processes;
• Business trips arrangements;
• Invoicing plan preparing, sending, monitoring, together with payments and accounting paperwork collection.

MAIN REQUIREMENTS:
• Higher education;
• Proven account management or other relevant experience;
• Confident user of G-Suite, CRMs;
• Exceptional communication skills;
• Excellent active listening skills, negotiation and presentation skills;
• Ability to relate with customers, top management and other departments in the company;
• Ability to manage multiple clients (up to 20) simultaneously; 
• Ability to collect, track, and analyze large amounts of data;
• Adaptability, critical thinking and strong problem-solving skills;
• Time management and multitasking skills;
• Strong organizational skills and attention to detail;
• Upper intermediate English to communicate effectively with clients from all over the world (both verbal and written).

WOULD BE A PLUS:
• Working experience in IT