Position: Customer Support Specialist
Company: RetargetApp
Category: Support
Experience required: 1y
English level: upper
Published: 2020-03-01T00:00:00+02:00

What you will need to do
— handle incoming messages from our users
— set up and launch advertising campaigns for them
— help users with bans, deactivations, disabled and unsettled ad accounts
— work with analytics, study results of advertising campaigns and provide clients with tips and suggestions
— process feedback from users
— communicate with Facebook Support
— fill in bug reports
— participate in updating our Help Center

This is for you if you
— are keen on communication and can talk to customers all day without losing the enthusiasm
— have a good command of written English
— want to develop and learn more about Customer Support and adjacent fields
— are okay to work with the schedule Wednesday to Sunday

What we offer
— 40-hour working week with a flexible schedule
— friendly team in our comfy office in Podil
— competitive salary with regular compensation reviews
— the option of working from home twice a month
— paid holidays and sick leaves
— gym membership

Drop us a line if you think that this job is right for you!