Position: Customer support specialist
Company: A-MTOSS
Category: Support
Experience required: 1y
English level: intermediate
Published: 2020-04-01T00:00:00+03:00

**We offer:**

- Enter IT labor market with a decent salary;
- Fast promotion in a dynamically growing and friendly team;
- Freedom to choose the shift you prefer. No more stress for night owls!;
- Set hours. You will finish your work exactly on time and plan the rest of the day as you wish;
- Snacks and refreshment package to keep your mind fresh during night shifts;
- Learning opportunities (English classes, Internal Skills Training for free);
- Local supervision;
- Paid vacation and sick leave;
 
**Responsibilities:**

— Provide a detailed and understandable information and solution for the client in the allotted time;
— Communication with client by (text) email and chat;
— Collaborate with other teams for maximum efficiency.

**Must:**

- English language level - strong intermediate and above (writing, speaking);
- Technical and analytical skills (coding as a hobby, side project or otherwise);
- Background in technical troubleshooting;
- Quick response to new problems and focus on resolving customer issues;
- Attentiveness for details, focus on results;
- Desire to improve skills and knowledge;
- Willingness to work at night.

**Prefer:**

- Experience working with CRM and Marketing Automation Software, such as Salesforce;
- Experience with ticket management systems e.g. JIRA, Zendesk;
- Previous experience in a similar role within a B2B environment.
 
Send us your CV as soon as you finish your cup of coffee =)