Position: L1-L2 Support Engineer
Company: Miratech Group
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-07-01T00:00:00+03:00

Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

**Responsibilities**
• Timely reaction to alerts
• Acknowledging alerts from the DWH system
• Creating tickets
• Implementing fixes of L1/L2 level
• Transferring the tasks to L3 level in case if they are not resolvable on L1/L2 level
• Monitoring the processes running
• Timely reaction if the processes are running out of schedule
• Identify bugs, issues, problems and timely report them to the team

**Qualifications** 
• MS SQL knowledge
• SSIS knowledge
• Experience in Technical Support
• Understanding of SLA principles, following SLA required
• Intermediate level of English

**We offer**
• Strong career opportunities for professionals
• A variety of international projects and mobility across them
• Career development support and professional certification opportunities
• Competitive compensation, advanced bonus systems
• Paid vacations and sick leaves
• Corporate health insurance program
• Flexible working schedule with a remote possibility
• Corporate, social, and cultural events