Position: Client Success Manager
Company: Access Solutions
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-07-01T00:00:00+03:00

As a Client Success Manager, you will be responsible for building and maintaining strong relationships with clients of our web development agency. This is an extremely customer-focused role with a lot of client interaction, so a passion for working with people is essential. It is also important to be able to carry a big-picture perspective regarding client organizations and their needs while providing assistance to them.

What You Will Do:

- Deliver exceptional service and support to clients, ensuring their needs and requirements are met effectively;
- Build and nurture long-term relationships with clients through regular communication, consultations, and meetings;
- Act as a liaison between clients and our company, advocating for their interests and ensuring prompt resolution of any issues or concerns;
- Analyze client needs and provide strategic recommendations to optimize sales strategies and processes;
- Monitor project progress and ensure timely delivery of results, demonstrating strong project management and coordination skills;
- Develop and execute action plans to enhance client retention and satisfaction levels;
- Collaborate closely with cross-functional teams, including development and marketing, to continuously improve our product offering and strengthen our brand.


Your Knowledge and Skills:

- Proven experience as a Client Success Manager or in a similar client-facing role related to customer service in an IT agency is a must;
- Previous experience in the eCommerce industry, demonstrating a solid understanding of its dynamics and best practices;
- Exceptional communication and interpersonal skills, enabling the establishment of strong and enduring client relationships;
- Strong project management abilities, with a demonstrated track record of successfully achieving goals within defined timelines;
- Deep understanding of client needs and the ability to develop and implement tailored strategies to drive their success;
- Strong problem-solving capabilities and the capacity to handle client escalations with professionalism and tact;
- Proactive mindset, consistently seeking opportunities for account growth and expansion;
- Proficiency in collaboration tools, project management software, and CRM systems;
- Fluent in English, possessing excellent verbal and written communication skills;
- Flexibility to work across different time zones, accommodating the needs and requirements of our clients.


We offer:

- Competitive salary in USD;
- Open management and friendly dynamic team (awesome team of professionals always ready to help);
- Projects that use advanced, cutting-edge technologies;
- Professional development opportunities;
- Flexible working hours and adjustable work/life balance;
- Language classes (English);
- Remote work – our team has been successfully operating all over the world;
- Compensation for accounting support;
- Paid vacations and sick leaves.