Position: Customer Support Associate
Company: andcards
Category: Support
Experience required: no_exp
English level: fluent
Published: 2023-09-01T00:00:00+03:00

✨ Ideal for students combining study and work.

We are looking for a customer support associate with fluent English and strong communication skills. You’ll assist and guide our clients worldwide as a customer support associate, providing top-notch assistance and improving our help center.

**Required skills**
- Excellent Ukrainian and English speaking and writing skills.
- Highly communicative personality, eager to help people.

**Responsibilities**
- Responding to inbound chats and emails to customers and helping them use the app.
- Maintaining and improving andcards Help Center to help customers help themselves.
- Collecting customers’ feedback and passing it to the product team.

**We offer**
- €500 base plus bonus for reaching customer satisfaction goals. Paid in EUR without UAH conversion.
- Salary reviews every six months.
- Possibility of occasional hybrid/remote work.
- Social activities: we organize exciting events: retreats, camps, offsites, and meet-ups for enhanced team bonding.
- Dedicated accountant to take care of all tax reporting.
- Comfortable coworking space in Lviv.
- Unlimited vacation days with no questions asked policy.
- The opportunity of stock options.
- Transparent and tolerant working environment. Check our vision and values in Handbook: www.andcards.com/handbook

Get acquainted with our recruitment process: www.andcards.com/careers