Position: Digital Support Engineer for a big marketplace project
Company: Eastern Peak
Category: Support
Experience required: 2y
English level: upper
Published: 2023-06-01T00:00:00+03:00

Eastern Peak is looking for an experienced Digital Support Engineer to join the team.

About the project:
Founded in London in 1995 as a private members’ club for people in the creative industries, Soho House & Co has since opened clubs across Europe, North America and Asia, as well as restaurants, cinemas, workspaces, spas and bedrooms. Now they have 27 clubs around the world, with more in the works, there mission has always been the same: to create a comfortable home from home.

Qualifications for this position include:
● Previous customer service experience at least two years.
● Excellent written and good verbal level of English.
● Self-governing and customer-oriented with keen attention to detail.
● Strong analytical skills to investigate and resolve tech support tickets.
● Understanding of the software processes.
● Knowledge of SQL.

We offer:
● А place with friendly environment where you can reach your full potential and grow your career.
● Flexible work schedules.
● Work from home.
● Social package: paid sick leave and vacation.
● English courses, medical insurance.

Responsibilities:
● Interact with customers via emails.
● Resolve software issues ability to isolate them.
● Handling and resolving all customers complaints and requests.
● Helping clients to get the most out of our platform
● Provide informative and well-organized feedback within the engineering team about new trending issues.
● The granting of access rights to the users, or the customers.
● Collaborate with team members or other departments to work through the client`s issues.