Position: Support Manager
Company: Genome
Category: Support
Experience required: 1y
English level: fluent
Published: 2022-09-01T00:00:00+03:00

**Genome** is a B2B/B2C EU-oriented company, which offers personal, business, and merchant account opening, payment processing, money exchange, internal, SEPA, and SWIFT transfers, as well as other banking operations completely online. Clients can manage all their funds and accounts within our smart dashboard, which is in a desktop version, or through an app on Android and iOS.

Genome is looking for a Support Manager!


**Duties:**
CLIENT SUPPORT/ ANSWERING CLIENTS QUIRIES
- answering general inquiries from prospects and excising clients via supported communication channel;
- escalating issues reported by the clients to the other departments;
- preparation of account confirmation letters. 

ACCOUNT OPENING / CLIENTS ONBOARDING
- checking on prospect individual clients based on Company’s onboarding rules;
- sending qualified leads to the Sales department;
- providing general information about the products and services to prospective clients.
 
INTERACTION and COLLABORATION with other departments
- helping the financial team answer PLAIS messages;
- support strategy and workload planning;
- creating/editing Macross, writing articles for FAQ.
 
**Requirements:**
- 1+ years of experience with Customer Service;
- Ability to react quickly and adjust to the given tasks;
- Confidence in implementing new Customer Service processes;
- Strong customer orientation and ability to adapt/respond to different types of characters;
- Basic knowledge of Excel and Google Sheets;
- Fluent in English and Lithuanian.
 
**Benefits:**
- Corporate medical insurance;
- Reimbursement of English language course expenses partially;
- Reimbursement of sports center's subscription expenses partially;
- Covering expenses for participation in professional events.
 
**Join Genome to get:**
- Valuable insights and experience of how the fintech operates;
- A respectable salary with your efforts appreciated by colleagues and the
management;
- A team of professionals, eager to help each other in developing the best product for online finance management there is;
- An opportunity to share your ideas and knowledge to improve Genome in ways you see fit.