Position: Customer support representative
Company: edustorm.co
Category: Support
Experience required: no_exp
English level: fluent
Published: 2023-08-01T00:00:00+03:00

Responsibilities:
* Provide a high level of customer service via live chat, email and phone
* Consult clients about services, features, payment options etc.
* Timely process clients’ requests
* Ensure customers’ satisfaction
* Follow communication procedures, guidelines and policies.

Working schedule:
Morning shift: 7:00—15:00
Day shift: 15:00—23:00
Night shift: 23:00—7:00
At least one night shift per week is obligatory.

Our ideal candidate:
* Attentive, stress-resistant, compassionate and caring
* Has a high level of accountability
* Has excellent verbal and written communication skills in English (B2,C1)
* Is a logical & creative thinking person
* Has basic computer skills

We offer:
* Flexible schedule
* Mentoring and opportunities to grow
* 20 calendar days of vacation and additional 5 days of leave, without a medical certificate
* Opportunity to communicate with English native speakers
* Competitive salary, which grows as you grow in Raise.Band
* Bonuses, the amount of which depends on the individual KPI