Position: Customer Support
Company: Ciklum
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-09-01T00:00:00+03:00

Responsibility: 
●  Working in shifts, each shift is 6-9 hours, be ready to work at night shifts.
●  Gain and maintain full knowledge of the company's products and flows.
●  Proactively working with basic customer requests, reporting bugs and billing questions. 
●  Providing first tier support to any issue raised and found.
●  Handle customer support cases coming from both emails and chat requests. 

Requirements: 
●  Excellent communication skills in English​​ - Must
●  Experience and understanding of Microsoft Windows operating system - Must
●  Work experience with Microsoft Office tools - Must
●  Ability to learn New Software and Hardware - Must
●  Analytical Skills - Must
●  Experience in technical support  – Advantage 
●  Experience in dynamic, fast paced, hi-tech environment – Advantage

Cognitive and interpersonal skills 
●  Strong technical and problem solving skills​
●  Proactive, hard worker and fast learner
●  Strong communication skills and excellent team worker
●  Service oriented approach
●  Practical thinking
●  Methodological
●  Process monitoring and Control
● Organization and order, tying up loose ends (+ multitasking )
●  Passion about sports will be an advantage  

What’s in it for you?
● Variety of knowledge sharing and training opportunities
● Unique working environment where you communicate and work directly with client
● Competitive salary
● Career and professional growth
● Possibility to work in a big and successful company
● Working in centrally located office with warm atmosphere which creates really good working conditions