Position: Customer support specialist (English)
Company: Outstaffing AS
Category: Support
Experience required: 2y
English level: upper
Published: 2020-06-01T00:00:00+03:00

Vacancy Details
Job Type - Full Time office
Location - Kyiv
Required English Level - B2 (Upper-Intermediate)
Sector - Ecommerce/Marketplace
Project Category - Other
Probation Period - 3 months
Team Size - 6
Relocation Package - Yes
Social Package- Yes

**Project Description**
Building platform with more than 13M users worldwide. Enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, Yola's solution offers e-commerce and marketing solutions.

**Company Description**
Our client is a site building platform with more than 13M users worldwide. It enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, it's solution offers e-commerce and marketing solutions. Founded in 2007, the company is headquartered in San Francisco, California, has offices in Cape Town, South Africa, and in Ukraine.

**Vacancy Description**
About the role

Client is looking for a Customer Support Specialist. You will provide technical support to client’s direct customers, as well as second level support to client's partners.

**Your Skills**
You should definitely have:
- Excellent English written language skills.
- Experience providing technical support via email and live chat.
- Excellent people skills, including patience and the ability to explain technical concepts to non-technical end-users in a clear and understandable way.
- Experience logging bug reports that enable engineering teams to replicate issues reported by end-users and partners.
- Ability to work well under pressure, manage your time effectively and adapt to a constantly changing work environment.

**It would be useful if you had:**
- A working knowledge of HTML and CSS.
- Experience with both B2B and B2C Support.
- Some experience with web design.

**Your responsibilities might include:**
- Replying to emails from Yola end users and partners (first and second level support).
- Covering our live chat channel, which services both Yola end users and partners.
- Filing bug reports.
- Participating in Slack channels (company online chat) to both assist and receive assistance from other support team members.
- Making yourself familiar with new developments, changes and feature releases on the Yola platform and being prepared to support both partners and end users in utilizing these features.
- Responding to customers via social media (Facebook and Twitter).
- Assisting in developing support documentation for users and partners.
- Assisting in on-boarding new partners as they launch the Yola’s software to their end users.

**Benefits**
- Opportunity to significantly influence our product roadmap and strategy, and technologies;
- Challenging work in the international professional environment;
- Flexible working hours and possibility to work remotely;
- 20 paid vacation days per year;
- Paid sick leave;
- Team building events;
- A social package, including gym membership, medical insurance and English courses compensation (50%).