Position: Support Team Lead
Company: Preis HR agency
Category: Support
Experience required: 2y
English level: upper
Published: 2020-11-01T00:00:00+02:00

We are looking for a competent Support Team Lead to organize and direct the staff of our Support center.



You will be responsible for assessing their work and give them feedback to maximize performance.

The goal is to achieve drive excellent performance from the team that will bring sustainable business growth.

 
The ideal candidate must possess great communication skills and be able to:

Hiring and onboarding new employees
Assisting in the formulation of targets for individuals and teams
Answering questions from staff and providing guidance and feedback

Responsibilities
Hire and onboard new employees
Assist in the formulation of targets for individuals and teams
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over chats when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
Requirements
Proven experience as customer care supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of ZenDesck, Intercom 
Tech savvy with knowledge of life chats and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
High school diploma
Sense of humor is a must 
The company is offering:
A full time salary position 
Performance related commission
Friendly and fun work environment
Nice and professional team
About the Company:  
Our customer is a blockchain personal bank that combines the benefits of blockchain with traditional payment infrastructure. It helps to manage your cryptocurrencies as simple as traditional money and spend it in your day to day life. 
The company provides you with а multi-currency payment card and fully-featured banking App.
In the app, you can easily buy and sell Bitcoin and Ether, convert it into traditional money to spend with a payment card issued by VISA.                
 Our customer is a fin-tech company aiming to disrupt retail banking by combining blockchain technology with a new level of user experience. We believe in the future of cryptocurrencies and have substantial expertise in blockchain, payments and banking. 
The company registered in London and we have an office in Prague and Kyiv.