Position: Community Manager
Company: WhiteBIT
Category: Support
Experience required: 1y
English level: basic
Published: 2022-12-01T00:00:00+02:00

We are looking for a dedicated Community Manager to manage Spanish community chats, actively engage with, empathise, and support the customer base, gather feedback and help us build a healthy, proactive community. Main requirement is Native or Advanced level of Spanish.

WhiteBIT is an international fintech company employing over 600 professionals. As a crypto exchange, WhiteBIT strives to offer an intuitive user interface with a suite of analytical tools.
We work with cryptocurrency projects from all over the world with one main goal of mass adoption of blockchain technology.

**Requirements:**
- **Native or Advanced speaker of Spanish**
- Knowledge of Ukrainian/Russian
- Experience in using messaging social media platforms.
- Attention to detail and ability to multitask.
- Analytical skills.
- Ability to learn fast.
- Strong communication skills, empathy, desire to solve customers’ issues

**Responsibilities:**
- Working with social media platforms - Telegram, Twitter, Instagram, Facebook.
- Responding to comments and users’ queries in direct messages and chats in a timely and friendly manner. 
- Resolving users’ issues in case it is possible without a support team.
- Taking part in generating and executing activities for the community.
- Generating ideas

**Would be a plus:**
- Knowledge of finance and crypto/blockchain, understanding market trends
- Knowledge of English (Upper-Intermediate and higher)

**We offer:**
- Our product;
- Annual paid vacations;
- Sick leave compensation;
- Professional development and career growth;
- Warm and friendly working environment;
- Fun corporate events.

We offer interesting tasks with numerous professional challenges, professional development, and mentor support. We have always said "yes" to development and training, so the company pays for courses, training, and conferences.

Our СRYPTOteam is waiting for YOU!