Position: Customer Support (Product Startup)
Company: Cotano
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-08-01T00:00:00+03:00

As a rapidly growing company, there are **opportunities for internal growth** and career development. If you're passionate, ambitious and have a collaborative mindset, come join our Cotano Team!

**What You’ll Do**
- Proactively ensuring the stability of Cotano’s major functions and systems in seamless collaboration with the product team.
- Critically **analyse & respond** to customer inquiries (2-5 per day).
- Daily **monitor product analytics** to ensure growth and gather product insights.
- **Interview users** (5 per week), aggregate user voice, and contribute it to the product together with the product manager.
- **Discover** customer pains and test prototypes.
- **Onboard & success** of Enterprise customers like Leroy Merlin, Glovo, and Oriflame.
- Lead or participate in projects to improve our internal team or external company processes.


**What You'll Need**
- 1-2 years of experience in a customer support or success based role. SaaS experience is a huge plus.
- Ability to troubleshoot problems, find answers to customer issues, and articulate **complex solutions**.
- Upper-intermediate level of written & speaking English.
- Ability to work in a fast-paced environment, learn quickly and adapt to a changing product.

**What We Give For You**
- **Stock options/shares** as a unique opportunity by joining on an early stage.
- **Free lunches** and snacks 🍏.
- Flexible time offs.
- Work with a team of equals. We don't waste time on bureaucracy and micromanagement. You'll have the full power to make decisions.
- A well-managed organization with **OKR on strategy level and Scrum** on tactics level in both product and business teams.
- Work within an engaging and unconventional industry with thousands of salespeople as our users.
- Process-backed environment: mentoring, analytics, and learning sessions daily.
- Access to the mind & ideas of the very top entrepreneurs from the **Advisory Board** who are the top sales executives from unicorn $1B startups.
- All-inclusive office in the **city center** (3 mins from Pecherska metro station).
- Teambuildings which we strive to do every month.