Position: B2B Account/Success Manager
Company: Skillreveal
Category: Other
Experience required: 3y
English level: upper
Published: 2022-11-01T00:00:00+02:00

The company is a multi-channel Realtime Gamification and Marketing Loyalty Platform. We enable companies to drive customer engagement and increase revenue by providing personalized marketing and retention tools mainly for the iGaming and Fintech industries.

**🚀 About the role**
The Account Manager’s role is to maintain ongoing customer relationships, network and provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints, requests, and suggestions.
 
 
**🐝 Job Responsibilities**
Serve as the focal point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients
- Prepare reports and project plans on account status
- Assist with challenging client requests or issue escalations as needed
- Provide training to customers during the onboarding process
- Provide the know-how to customers with regard to the platform

**💻 Minimum of Qualifications**
- Proven work experience as a B2B Account Manager, Key Account Manager, Junior Account Manager, or relevant role.
- Highly organized and able to multitask.
- Solid experience with existing CRM solutions and MS Office (particularly MS Excel or google alternatives).
- Experience in document creation and management.
- Experience delivering client-focused solutions to customer needs.
- Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Strong verbal and written communication skills in English – Must!
- Patient, active listener with a passion for service.

**🍯 What do we offer**
- Friendly environment and a team of experts in the field motivated people that are ready to teach and share unique knowledge.
- Personal and professional development and growth opportunities.
- Competitive salary!
- Excellent social and welfare benefits such as healthy food options, Health Insurance, team building, company vacations, etc.