Position: Customer Support Manager (On evening shifts and weekends)
Company: pinetool.ai
Category: Support
Experience required: 1y
English level: upper
Published: 2021-02-01T00:00:00+02:00

**The main task:** resolving customer queries, suggesting solutions, and guiding Pine users through features and functionalities.


**What you get:**

1. A really cool product that is constantly developing and improving in one of the fastest-growing industries now - event tech.
2. A team of people who care.
3. The ability to plan and implement personal development strategy, professional and financial growth prospects.

**Responsibilities**
•  Study of platform features, a compilation of instructions and guides
•  Respond to customer queries in a timely and accurate way, via email or chat
•  Identify customer needs and help customers use specific features
•  Analyze and report product malfunctions (for example, by testing different  user flows)
•  Follow up with customers to ensure their technical issues are resolved
•  Gather customer feedback and share with our Product team
•  Assist in training junior Customer Support Representatives

**Requirements**
•	Private entrepreneur (3rd group for Ukraine) is a must
•	English upper intermediate level or higher
•	Experience as a Customer Support Specialist or similar CS role
•	Familiarity with our industry is a plus
•	Experience using help desk software and remote support tools is a plus
•	Excellent communication and problem-solving skills
•	Multi-tasking abilities
•	Patience when handling tough cases

**We offer:**
•	Probation period 1 month
•	Competitive fixed compensation
•	Remote work
•	No micromanagement: we encourage self-organization and trust
•	Flexible working hours (evening shifts 6 pm – 10 pm GMT+3 within the working week and  11 am – 17 pm on weekends as a reference point)
•	Friendly, international democratically oriented team
•	Work with international clients