Position: Customer Service Manager
Company: BillTech
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-10-01T00:00:00+03:00

Required skills:
 Level of English - Upper-Intermediate (we have English content)
 Analytical mindset (for transaction analysis)
 Communication skills and sense of humor (needed to turn the client into a friend)
 Desire to learn and develop in the field of digital
 Ability to work day and night shifts

Areas of responsibility:
 Support customers in Telegram chat, communicate with them and establish friendly relations
 Іnstruct new users and help them to perceive the project
 Monitor the correctness of transactions and analyze them in case of violations
 Provide quality responses to users as quickly as possible
 Collect feedback on the product from users and pass it on to the team
 Solve financial issues with users

We offer:
 Shift schedule (day/night shifts) 3/2 
 Payment: day - $4,6/hour, night - $6,9/hour (average $800 per month)
 Payment for the 1st month of training is $2.5/hour (in case of effective training this period can be shortened)
 We use modern Apple equipment
 Free set lunches in the office