Position: Customer Support / Risk Manager
Company: Fin.do
Category: Support
Experience required: 1y
English level: upper
Published: 2022-06-01T00:00:00+03:00

Our mission:
To connect people together on a single, real-time payment platform, enabling instant access to funds.

Fin.do is currently available in more than 50 countries, including the EU, Turkey, Ukraine, and Israel, quickly expanding to new regions. At Fin.do, we see ourselves as the money transfer service of tomorrow. We enable people to send and receive money instantly, in any currency, no matter where they are in the world.

Who you are:
We strive to offer our customers a seamless, gratifying experience on our network. So much like you, we take Customer Support / Risk Manager very seriously.
So we’re looking for a top-notch specialist with the following experience:
— 1+ years of experience customer service in a help desk, service desk,
technical support
— 1+ risk management experience in the payments industry, and
multidisciplinary experience in risk is a plus
— Experience providing remote support for the client, server, mobile, and
web-based applications
— Ability to maintain a high level of confidentiality
— Upper-Intermediate level of spoken and written English is a must
— Excellent written and verbal communication skills
— Ability to manage multiple tasks simultaneously while maintaining strict
attention to detail
— Flexibility to occasional shifts

Advantages:
— Excellent problem investigation and solving skills
— Design, implement, oversee, and manage the risk management plan.
— Live chat software (Intercom)
— Investigation tools (LinkedIn, Hooyu, DataBase)
— Responsibility, initiative, self-organization, strive to learn
— Diploma, certificates, or other IT designations

What you’ll be doing:
— Daily supporting internal customers all over the world, handling complaints
— Providing appropriate solutions and alternatives within the time limits
— Review and manage all the customer payment disputes (fraudulent or non-
fraudulent ones)
— Collaborating with other teams to drive continuous improvement of internal
and external processes
— Identify and investigate any suspicious activity
— Redirecting problems to an appropriate resource
— Stay current with system information, changes, and updates
— Review and analyze online transactions to identify any potentially
fraudulent activity

What you can expect working with us:
We created a work environment that brings up the best in everyone, we are agile with no bureaucracy, and we enable every team member to achieve meaningful, fulfilling results.

Working with us, you’ll find:
Unique professional, friendly, and supportive environment;
Variety of knowledge sharing, training, and self-development opportunities;
21 working days paid vacation, 5 days paid sick leaves;
Flexible schedule with unlimited possibility to work from home;
Taxes compensations and accountant assistance;
Exceptional opportunities for professional growth and interesting challenges when working closely with well-established payment providers across the globe;
To impact the lives of millions of people by creating a unique Web3 platform to disrupt the financial world by making it more accessible for everyone. 

We are looking forward to setting up a call to discuss your experience and potential collaboration.