Position: Junior NOC agent
Company: GeeksForLess Inc.
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-01-01T00:00:00+02:00

Looking for NOC agents living now in Europe, for banking project. Without experience. Different shifts are available. High English level ( both verbal and written) is a must.

Duties:
Provide timely response to all incidents, outages and performance alerts
Categorize issues for escalation to appropriate technical teams
Incident creation and investigation
Working in Jira and Confluence software to log work progress and knowledge
Network monitoring in Nagios, Solarwinds, AppNeta software and basic troubleshooting
Understanding of networking: routes, hop, packet, datacenter, rdp, windows terminal
Troubleshooting of emailing issues
Finding and preventing SPAM and Security Threads
Escalation management
Mail boxes monitoring and response in time to the customers
IP addresses check for any blocks
Generalize existing documentation

Mandatory Requirements:
Experience of working with operating system Windows, Linux
High problem solving and analytical skills