Position: Support Consultant L1
Company: Itera
Category: Support
Experience required: 3y
English level: upper
Published: 2021-01-01T00:00:00+02:00

**Tasks and responsibilities**
To provide user support and troubleshoot problems and issues
To work on user requests queue
Support problem identification
To advise users on the appropriate course of action
Own issues from start to resolution
Escalate unresolved problems to higher levels of support
Work in close cooperation with local L1, L2 support service and infrastructure engineers according to the company’s IT operational processes

**Professional requirements**
At least 5+ year experience on the similar position (technical specialist/operation engineer)
Microsoft Windows Servers
Microsoft Windows 10 clients
Microsoft Active Directory
Microsoft 365 (Office, Azure AD, Intune etc.)
HPSM, Jira or similar ticket and bug tracking systems
ITIL
Good English (upper-intermediate)

**Company offers**
Competitive compensation
Paid vacation, 100% paid sick leave (+3 paid sick days without sick list)
Remote work during quarantine mode
Medical insurance
Free English and Norwegian Courses
Friendly team of high experienced specialists
Certifications covered by the company