Position: Technical Support Team Leader
Company: Converdy
Category: Support
Experience required: 3y
English level: fluent
Published: 2021-05-01T00:00:00+03:00

Blix (https://blix.net) is a leading provider of messaging platforms for consumers and business customers. Millions of people around the world use Blix products and services to increase productivity on the go and drive their business forward.

The platform was designed to integrate best-of-breed email, chat, calendar, contacts, later board, and productivity features so every user and organization can find their own workflow balance

Our Technology makes managing your team’s collaboration easy, simple, and affordable by organizing it all in one app.

The role includes: Quality Assurance, Tech Support, Product, and Scripting (optional). You will work closely with R&D, Product Management and Marketing departments. The role will give you an opportunity to get to know the different aspects of the software industry while conducting hands on technical investigations for our customers. The aimed career path is to be integrated into our R&D department.

 

**Requirements:**

- 2-3 years of proven experience as a Technical Support Team Leader for a startup or software development company.
- **Languages: English at a mother tongue level - a must.**
- Passion for customer service, team building, and self learning
- Passionate about software and everything mobile or PC related.
- Dynamic and fast paced thinker
- Experience managing client escalations
- Experience self managing hands-on projects that comply with business deadlines
- Experience mentoring & motivating customer service and engineering teams