Position: Customer Care Agent
Company: iTalentify
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-11-01T00:00:00+02:00

You will be of great asset if:
- you possess great English written and oral communication skills;
- you are a fluent Windows PC user with speedy typing skills;
- you're ready to take at least 2 night shifts per week;
- attentiveness is all about you;
- diligence is what you are truly proud of;
- you are an amazing team player;
- you are open-minded and result-oriented;
- stress resistance is what you can easily demonstrate upon a need.

What you'll be doing:
- working cooperatively with the team of customer support specialists and other departments answering clients' inquiries over the phone, email and live chat;
- working on retaining customers by means of finding the best individual approach to meet clients' expectations following company's procedures and policies;
- never stopping to develop your communication and negotiation skills working closely with the team of trainers and English native speakers;
escalating feedback received from clients to ensure company's success.

If you are the one we'll offer:
- flexible schedule so that you can find time for yourself;
- paid training session conducted by experienced trainers + shadowing program and post-training support;
- international contract as well as bonuses for meeting provided metrics and impressive quality results;
- opportunity for professional development and personal growth;
- convenient friendly office in the city center with the atmosphere you'll fall in love with;
- regular team-building and corporate events;
medical insurance;
- being a part of great and inspiring project.