Position: Technical customer support (Account manager)
Company: SDK.finance
Category: Other
Experience required: 2y
English level: upper
Published: 2021-12-01T00:00:00+02:00

Required skills:

- 2-3+ years of  customer success/account management 
- SaaS experience working with enterprise-level clients
- Client-focused solutions experience
- Ability to communicate client needs with staff
- Talent for influencing client management
- Negotiation, listening, communication skills, presentation, and time management skills
- Experience working with Jira/Confluence
- English - upper-intermediate +

 
It Will be a plus:

Experience with agile practice
Understanding of API based work
B2B FinTech experience


Responsibilities:

Develop and maintain long-term client relationships
Operate as the point of contact for customer’s operation team
Ensure clients receive requested info and services in a timely fashion
Communicate client needs and demands to the team
Track system performance metrics on a daily basis
Coordinate and prioritize tasks related to production 
Create reports for customers
Help clients solve any technical or business-related issues
Maintain user manual guides, education program, and documentation