Position: Support Manager (Calls)
Company: VEN Commerce Ltd
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-03-01T00:00:00+02:00

We are looking for a Support Manager (Calls)  (not technical support) with knowledge of the English language (incoming and outgoing line) to join our team.

**Requirements:**
- C1 knowledge of English (written and spoken) is required;
- 1 year of experience in a similar position;
- own laptop for work.

**Skills:**
- attentiveness and diligence in work;
- communication skills;
- perseverance;
- ability to work in a team;
- high level of self-organization;
- desire to help customers;
- PC skills at the level of an advanced user;
- ability to work with large amounts of information;
- willingness to learn;

**Job description:**
- receive inbound calls;
- provide information on the product;
- resolve problematic situations with customers;
- help to resolve customer issues;
- provide technical and financial assistance regarding products over the phone;
- transfer requests to related departments to resolve user issues and receive feedback for the purpose of further informing users;
- informing about identified problems or errors on the supported websites.

**We offer:**
- Quality training, onboarding to the team
- Support of the curator
- hourly pay of $8/hour (8-hour working day)
- remote work
- paid vacation
- Shift work schedule: 2/2: 2 days on, 2 days off
- Working hours: 16:00-01:00 (Kyiv time) and 9:00-18:00 (New York time)

We offer jobs to Ukrainians who have moved abroad and want to continue working in Ukraine remotely!

If you are interested in this position and your work experience as well as qualifications match our requirements, please send your CV with a mandatory indication of your expected salary.
Please note that feedback on the results of the resume consideration will be provided only in case of a positive decision to consider your application further.