Position: Account Manager
Company: WhiteBIT
Category: Support
Experience required: 2y
English level: intermediate
Published: 2023-08-01T00:00:00+03:00

WhiteBIT is an international fintech company with more than 1000 professionals. And we are looking for Account Manager. As a cryptocurrency exchange, WhiteBIT aims to offer an intuitive user interface with a set of analytical tools for more than 3 million users. We work with cryptocurrency projects from around the world with one main goal – the mass introduction of blockchain technology.



**Requirements:**
- Strong B1+ English proficiency (both speaking and writing)
- Knowledge of Jira/Confluence (optional)
- Experience with KYC/KYB
- Excel (experienced user)
- Understanding of APIs (a plus)
- Responsibility
- Reliability
- Engagement in the process
- Team player
- Self-organization
- Time management (meeting deadlines)
- Trainability
- Resourcefulness
- Dedication
- Ambition (desire for self-development)

**Responsibilities**
- Process "help" requests received through the website, social networks, and Telegram chats
- Handle incoming emails
- Collect KYC/KYB documents and provide feedback, work with Jira to create and update card statuses
- Maintain and enhance the Customer Support space in Confluence (documentation related to this role)
- Work with internal Excel spreadsheets
- Work with the internal admin panel

**We offer:**
— Our own product.
— Annual paid vacations (21 calendar days).
— Sick leave compensation.
— Professional development and career growth.
— Warm and friendly working environment.