Position: Application Administrator (ID 81629)
Company: SoftServe
Category: Sysadmin
Experience required: 2y
English level: pre
Published: 2022-07-01T00:00:00+03:00

WE ARE

The applications team is responsible for the development, implementation, and support of SoftServe’s corporate infrastructure services (Active Directory, MS SCCM) and custom applications (Exchange, Zoom, Office365).

We are on a hunt for a Windows System administrator responsible for corporate services of authentification and authorization, managing servers, workstations, and other devices administering and support of infrastructure services, development of a unified communication program in our company.

We are looking for a System Administrator to be in charge of communication with vendors and internal customers, maintaining all services up-to-date in correspondence with SLA.

YOU ARE
- Competent in MS Windows Server Administration
- Proficient in Active Directory, DNS, RDP
- Skilled in Azure AD, Office365, Exchange Server, SharePoint Server, SQL Server administration (desirable)
- Ready to work in 24/7 shift schedule
- Having at least English Intermediate Low level (the higher level the stronger advantage)

YOU WANT TO WORK WITH
- Fulfilling user requests and standard procedures
- Resolving service incidents as Layer 2/3 support, performing troubleshooting and incident escalation
- Monitoring performance, health, and resources usage of infrastructure services and proactive management of their resource allocation
- Registering incidents and reporting problems into HelpDesk system based on monitoring, tickets, and logs collection tool
- Performing standard maintenance tasks
- Following Information Security and Service Management procedures and processes
- Maintaining service documentation
- Assisting in the development of project-related documents, specifications, and service designs
- Executing approved project tasks and servicing changes, providing estimates and reporting
- Assisting in deploying new service/system including test/stage/production environments according to the deployment plan
- Establishing service monitoring and backup/recovery according to service documentation
- Performing research and testing of technology solutions and features in the scope of corporate services’ development
- Assisting in skill development of Junior-level System Administrator
- Service providers’ representatives within support cases or incident resolution
- Developing professional skills and knowledge by participating in and contributing to a certain Competence Group

TOGETHER WE WILL
- Provide high-quality system administration and develop professional skills and knowledge by participating in various internal projects
- Contribute to company infrastructure development and constant improvement