Position: Customer Support Representative
Company: SD Solutions
Category: Support
Experience required: 1y
English level: upper
Published: 2020-10-01T00:00:00+03:00

Job Responsibilities:

Provide Smilebox users with technical solutions.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Desired skills and experience

Significant experience with consumer-facing technical troubleshooting (e.g., browser compatibility, site bugs, user bugs, issue reports), especially for users who are not particularly tech-savvy.
Mother tongue verbal and written English skills required
High customer and service orientation
Ability to work in a fast-paced environment and deliver materials in strict timelines
Team player who is flexible and able to multi-task
Experience with Zendesk platform - MUST

5 days a week, full time- 9 hours per day.