Position: API Integrations Manager
Company: ExpoPlatform
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-04-01T00:00:00+03:00

**Responsibilities we will trust you with:**

Work with customers and integration partners through initial discovery, building, and delivery of technical architecture, as well as troubleshoot any issues that arise, to ensure fast, accurate, compliant, high-quality delivery of data;
Evaluate integration possibilities with partners to advise and determine the scope and feasibility/technical hurdles of any proposed integrations, including review of technical API architectures, security/privacy requirements, data elements, and any development requirements and specifications that the technical teams will need to build;
Own the prioritization and pipeline of integrations and implementations, managing to customer deadlines;
Deliver data integrations that speed and simplify the experience of working with our platform and enable the automated delivery of data;
Ensure compliance with all regulations, policies, and procedures;
Serve as the go-to resource for integration knowledge, both internally and externally, so that there is a clear understanding, with supporting documentation, of all integration capabilities, limitations, configuration parameters, options, and pitfalls;
Clarify the needs of our API frameworks, enhancing the accessibility and usability of new and existing endpoints;
Ensure timely responses and customer service to our clients using our integrations and those seeking new integrations;
Implement and refine processes to ensure integrations are rolled out and coordinated as effectively as possible;
Communicate enhancement/improvement/defect opportunities to the development team in order to improve the user experience for users of the integrations;

**Skills we would like you to bring to the team:**

Bachelor’s Degree; any technical certifications are a plus;
1-2 years of experience with large-scale integrations & APIs, including data mapping, software integration engineering, technical project management, and business requirement gathering;
Strong understanding of web service architecture, RESTful APIs, Postman, authentication protocols, Javascript, JSON, and XML;
Understanding of the structure of web-based user interfaces, including HTML, CSS, URLs, and URL parameters;
Working knowledge of PHP, SQL, and IQL;
Working knowledge of GDPR and other privacy regulations;
Working knowledge of information security protocols and best practices;
Excellent customer service, and interpersonal skills;
Excellent communication skills in English (written and spoken);
Ability to deal with global clients. Open to travel to client’s site/event site as needed;
Ability to work under pressure, organize and prioritize responsibilities in a fast-paced environment with tight deadlines and remain calm when dealing with real-time, live event issues;
Collaborative, team-oriented mindset;
Strong project management skills;
Highly organized and detail-oriented.

**We offer you more than just a new job title:**

An opportunity to grow with an international team of professionals where your opinion counts;
Unlimited fun in the workflow;
Option to work remotely;
Free English language courses;
Regular compensation reviews.