Position: Technical Support Engineers with German language
Company: GeeksForLess
Category: Support
Experience required: 2y
English level: upper
Published: 2022-12-01T00:00:00+02:00

GFL is looking for Technical Support Engineers with German language. Full time. Only in Poland. Umowa o pracę.

Working schedule:
пн-пт:
-8:30 -17:00
-9:00 - 17:30
-10:30 - 19:00

**Responsibilities:**
- Delivering high quality customer service via telephone and email;
- Support internal and external customers on our security solutions
- Acquire and document in-depth technical knowledge of the client's products and services
- Reconstruct complex customer environments in order to optimize our products
- Help customers during installation and operation of our solutions
- Maintain a high level of awareness to email security topics, fraud and spam risks, prevention techniques and technologies

**Requirements:**
- German and English B2 level (both writing and verbal skills)
- Excellent troubleshooting and problem-solving skills
- Knowledge of: DNS, email servers, mail protocols, Anti-Spam and Anti-Malware solutions
- Good knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
- Knowledge of Microsoft Windows: system and network configuration, Active Directory, software installation, troubleshooting, scripting, etc.
- Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools
- High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently
- 2+ years of experience in tech support as a plus
- Willingness to work on-call shifts
- Ability to work in a distributed environment

As a plus: programming or scripting experience