Position: System Integrator (Tech Support)
Company: TEAM International Services
Category: Support
Experience required: 2y
English level: upper
Published: 2022-10-01T00:00:00+03:00

At our project every individual matter, new initiatives that can improve our products or the processes by which we work are always welcome and encouraged. People who put words into action are the ones we have a good relationship with and the ones that like us the best. So, if you share any such ambitions you may want to look our way.

We are now strengthening our Operations team with a driven and motivated System Integrator. As System Integrator you have an important and vital role within our organization as you will be in direct and daily contact with our clients. The job you do will matter!

Requirements:

· Working within telecom software and any of our product domains.
· Our product domain includes Telecommunication, Mediation, Billing, Settlement
· Kubernetes on AWS (Amazon Web Services) implementation (End to End) using Prometheus, Twist-lock, Helm, Nginx
· Have a good understanding of Monitoring tools (Open Source) and/or AWS CloudWatch.
· Oracle DB, PostgreSQL and Microsoft SQL

Advantage if you also have background experience in:
· Working with B2B and enterprise products
· Working with massive amounts of data and transaction-heavy applications
· Experience in log analysis and troubleshooting automated mediation file flows.
· Build and support a wide variety of AWS services such as EKS (Elastic Kubernetes Service), ECS (Elastic Container Service), EC2, ELB (Elastic Load Balancing), Lambda, API (Application Programming Interfaces) Gateway including the K0s platform.
· Java programming language
· Background experience in translating customer requirements, driving projects and deploying complex telecom solutions

Responsibilities:
You will work with a global team of highly skilled engineers dedicated to delivering the highest quality to our customers, and we take pride in our satisfied customers.
The role of the System Integrator involves responsibility for customer engagement, deployments, and support. The System Integrator should drive the projects and work in Agile teams together with the customers. This position requires the ability to understand customers’ requirements and translate those into high-level design and solutions.

To be a good match for the role, we see that you have advanced troubleshooting knowledge of BSS (Business support systems), third-party software, and system environments.
The systems are developed and run-on Linux or Windows server environment, the databases are Oracle, PostgreSQL, or MS SQL Server

Your daily responsibilities will include:
· Prepare technical proposals for new and ongoing Telecom projects
· Work together with the customers to find the most suitable solution for their business
· Drive initiatives of new ways of automation to accelerate service activation and secure implementations
· Perform integrations, configurations, and testing of deployed solutions
· Document the installations, configuration changes and perform knowledge sharing
· Prioritize and perform analysis and problem solving for ongoing issues and new requests
· Proactively reduce backlog of reported issues
· Perform customer training and mentor other engineers in the team
· Provide technical leadership in the following technologies: Open source LMA (Logging Monitoring and Alerting) like Prometheus, Grafana and Alert Manager, Kubernetes orchestration and AWS infrastructure
· Container deployment and orchestration — required configuration used to deploy our solution in existing container schedule/orchestration environment.
For example: into Docker Stack, Docker Swarm, Kubernetes (k0s) such as Amazon Elastic Kubernetes Service, Google Kubernetes Engine or others, Amazon Elastic Container Service, Apache Mesos.

Benefits:

Remote or office work according to your preferences
Competitive salary based on your experience level
Free English classes
23+ working days of 100% paid vacation and sick days
Sports reimbursement program
Medical insurance health plan.