Position: SL2/SL3 Technical Support Engineer
Company: Luxoft
Category: Support
Experience required: 2y
English level: intermediate
Published: 2021-12-01T00:00:00+02:00

Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications. The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap.
Responsibilities:
You will be part of team which will:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Plan & coordinate infrastructure activities
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train Prod support on issues

You personally will be:
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality
Mandatory Skills Description:
  - Good English and communication skills
  - Experience work with applications (support, troubleshooting)
  - Basic commands on Unix
  - Experience with CI tools (Jenkins)