Position: Technical Support Engineer (Web Security Domain, night shifts)
Company: Sigma Software
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-01-01T00:00:00+02:00

You will have an opportunity to work with a worldwide famous corporation in a Web Security domain.

A support project for a platform that provides service of real-time protection from unwanted behaviors and helps users take ownership of the digital engagements they have with users to protect their experience, brand, and revenue.

**Responsibilities**:
Providing 2nd level technical support services on a 24/7 basis
Securing the agreed levels of service are met according to the Service Level Agreement (SLA)
Able to create and update support and maintenance related documentation
Performing all tasks and providing deliverables on a good level of quality
Reporting status and progress according to the project and company demands
Maintaining and developing positive relationships with customers and colleagues

**Project-related activities**:
Feed monitoring when an alert with a bad creative arrives (email notifications)
Log validation and reporting on results
Cooperating with the team to decrease the quantity of incidents

**Requirements**:
Basic knowledge of JS, HTML/CSS
Understanding of Google Web Tool (Google Inspector)
Understanding of web development principles
At least Intermediate level of English
Readiness for night shifts

Would be a plus:
Basic knowledge of Kibana