Position: Support Engineer
Company: Unitask Group
Category: Support
Experience required: 1y
English level: upper
Published: 2023-06-01T00:00:00+03:00

IConduct is a global software company delivering an IPaaS cloud software. We help businesses in a variety of verticals to create an environment for seamless operation of their heterogeneous applications.

We are headed towards growth and welcome a talented Technical Support Engineer Tier 1 to join our team in Kyiv. In your daily duties, you will provide technical support with complex tasks in close cooperation with other departments to ensure the stability and quality of customer business processes.

Responsibilities

Your day-to-day activities will include:

Provide Tier 1 technical (Help Desk) support via tickets, and web conferences;
Remote troubleshooting of on-prem IConduct platform or operating system issues that affect customer’s processes;
Deployment and support of the IConduct system on a customer’s remote infrastructure;
Collaboration with R&D and Delivery teams to ensure relevancy and top quality
Requirements

We expect that you have:

1±year experience in Technical Support in a software company;
Good command of English (intermediate or higher);
Analytical, diagnostic, and problem-solving skills;
Deep knowledge in SOAP, and REST web services;
Good understanding of software development process and approaches;
Experience in SQL (MS SQL, MySQL, Oracle, PostgreSQL);
Experience in administration of Microsoft Server OS (both local and cloud: Azure/AWS);
Experience in troubleshooting cloud products or working in a SaaS/PaaS environment.
Ability to comprehend and manage configuration files, log files, diagnostic tools, software versions, etc.;
We consider a plus:

Basic knowledge of C# and .Net;
Bachelor’s degree in Computer Science or related technical field;
Experience with Salesforce, NetSuite, Priority, and other ERP/CRM systems;
Experience with ZOHO Desk and Intercom customer service software

We offer

Working in our dynamic environment you will get:

Challenging tasks
Opportunity to learn new approaches in a highly-demanded cloud technologies
Career growth
Paid vacation (20 working days per year)
Paid sick leaves
Fixed working hours
A friendly team of experts who inspire and support you