Position: A customer support manager for a web service
Company: NobleByte
Category: Support
Experience required: no_exp
English level: upper
Published: 2020-05-01T00:00:00+03:00

Duties include:

- Answering questions about the service's purpose and how it works (by email, and in live chat)
- Assisting with the initial account setup
- Be able to determine the issues with user accounts and fix them
- Resolve issues related to users' subscription tariffs

Necessary skills and knowledge

- Fast learner, ability to make independent decisions
- Self-motivated and positive attitude
- Ability to answer customers shortly, clearly and POLITELY
- Perfect writing English

Work Schedule

- Mon-Fri, 8 hrs/day online in the live chat (up to 2 hrs of actual conversations)
- Replying to emails upon receipt (up to 2 hrs/day)
- Working hours can be split (that’s better), for example, 10:00 am - 2:00 pm and 6:00 pm - 10:00 pm or other options are applicable.