Position: Support staff for individual eCommerce software (relocation to Germany)
Company: Scalors GmbH
Category: Support
Experience required: 3y
English level: upper
Published: 2022-06-01T00:00:00+03:00

**About Client:**
We connect pharmacies, clinics and practices with pharmaceutical companies and offer first-class first level support in pharmaceutical and technical issues to all parties involved.

As an employee in the support area, you will support our new and existing customers with all questions relating to our individual software solutions. You will work closely with software development and our IT system administration. You are the first point of contact for technical requirements of our customers and the pharmaceutical manufacturers, you analyse these and work out solutions, and you also help with any problems with our software components. You competently answer questions about the operation of our shops and B2B solutions for our constantly growing number of customers.

You analyse errors on the systems and work out solutions for our customers together with the specialist departments. Your tasks include customising configurations and, in the case of programming errors, you will find a solution together with the development department and help with troubleshooting. Through your work, you are in close contact with customers and contribute directly to customer satisfaction.

**Requirements:**

• Very good technical understanding
• Good knowledge of Jira and Confluence
• Very good written and spoken English skills
• A high level of teamwork
• High level of analytical thinking and a quick grasp of things
• Knowledge of e-commerce and B2B applications desirable
• SQL, Java and/or Angular knowledge for analysis is an advantage
• You approach problems in a structured manner and have a high level of 
 quality awareness
• You always have your finger on the pulse of the times, you are well-informed and you like to initiate new topics and ways of thinking
• At least 3 years of professional experience in IT support


**Responsibilities:**

• 1st and 2nd level support for individual B2B applications
• Initial analysis of stack trace and transfer to development
• Close cooperation with 3rd level support
• Automation knowledge for recurring support activities
• Telephone consultation
• Identification of operating and process errors
• Close cooperation with our development and system administration teams
• Cooperation with our project managers and sales
• Carrying out technical training on our products
• Documenting and optimising our internal team processes
•  B2 German language

**We Offer:**

• You can expect a multicultural team with motivated and dynamic colleagues, including great team events such as going out to eat together, summer barbecues and Christmas parties.
• We offer a professional working environment with plenty of room for professional and personal development.
• With us, you take responsibility for products and modules and can contribute quickly and effectively thanks to flat hierarchies.
• An open working atmosphere, we communicate at all levels at eye level and on a “YOU” basis.
• Free choice of your work device: Windows or MacOS
• Flexible working hours: Sleep in, do the Early Bird or take your child to daycare. You can come to the office between 7:30 am and 10:00 am and organise your working day according to your personal preferences.
• Would you like to work remotely on some days? Then this is possible with us
• 30 days annual leave


**Our benefits:**
On top of that, we offer a versatile mobility concept, a wide range of company fitness offers and much more.