Position: Account Director
Company: Viseven
Category: Other
Experience required: 5y
English level: fluent
Published: 2022-10-01T00:00:00+03:00

**Responsibilities:**
Oversee client and account management with a single point-of-contact option for CEM, PM, etc. 
Build the Account strategy for mid- and long-term perspectives; correct the tactics of up-sale according to Viseven marketing strategy
Sustain the existing and develop new opportunities within the accounts, including expanding to new divisions and clusters, thus increasing Viseven revenue
Execute meetings with customers and present Viseven solutions, collect & analyze high-level requirements
Devise a scalable onboarding process for the strategic account while communicating with decision-makers and stakeholders on the customer side 
Create and implement workflow and process improvements to innovate the current operational process. 
Drive internal change in their company, as needed, to maximize account growth
Initiate hiring at HR, training and developing professionals in the corresponding teams to ensure providing world-class customer service. 
Provide supervision, direction, and leadership for a variety of internal operational activities (including staff and process development, business management, and project management). 
Support service team so that they are able to maintain a positive customer relationship through both written and verbal communication as well as high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems on time, with high quality and a positive attitude. 
Initiate, provide the vision, and manage the successful execution of high-level division projects & sales. 
Interface directly with corporate functions (including Finance & Accounting, Legal and Human Resources), internal business units, and departments 
Ensure all policies and procedures are followed when the service team constructs work orders

**Requirements:**
A Pharma marketing background would be a benefit
Proven management experience
Accepts accountability for achieving business goals (e.g., account growth, profit, satisfaction, etc.)
Is effective at selling major opportunities inside accounts
Solid and defensible account plans building
Negotiate effective agreements
Solid understanding of budgeting and reporting on progress
Excellent communication and interpersonal abilities with an aptitude for fostering long-term relationships
Outstanding organizational and leadership skills
Experience in B2B 
Experience with Jira, Creatio, Office 365 
Knowledge of Pharma Client standard ecosystem: CRM/CLM (Veeva, IQVia, SFDC, Platforce, OCE, Oracle, etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems (dropbox, etc.), BI systems (PowerBi, etc.) and others
Good understanding of design creation tools  
English – Advanced and higher
A second foreign language will be an advantage
A Master’s Degree in business administration, sales, marketing, or similar relevant field will be an advantage

**What we provide:**
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with highly competitive compensation and exceptional benefits, such as:
Competitive compensation and regular performance-based salary and career development reviews
Passionate experienced team, friendly atmosphere
Professional and career growth
Paid time off - 18 business days per year (20 business days after 2 years of cooperation) + national public holidays
Non-documented sick leave - 4 business days per year
Documented sick leave - 20 business days per year
Family leave - 3 paid business days in case of marriage, childbirth, or bereavement
English learning courses
Opportunities to participate in professional forums and conferences
Regular corporate events and team-buildings
Enjoyable working environment: comfortable and fully equipped office and a possibility to work from home