Position: Portugal Customer Support Specialist
Company: Yellow Stone
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-06-01T00:00:00+03:00

**Yellow Stone is looking for a Customer Support Specialist with Portuguese language skills!** Our company develops and maintains an online gaming platform. Every year, the company expands, the number of users grows, and the number of employees also increases.

**Main requirements :**

high level of language proficiency (written and spoken) — B2 and above;
fluency in English;
sensitivity and desire to help others;
thoroughness, stress resistance, responsibility;
experience in a call center will be a plus.

**Responsibilities :**

communication with users via email, chat (85%) and phone (15%);
advising clients on issues related to the use of the company’s products;
resolving disputes and conflicts;
helping users with some technical issues they may have;
communication with related departments on certain issues.

**We offer :**

competitive salaries and stable benefits;
remote work format;
regular review of income at regular intervals: on the 3rd month and on the 9th month;
compensation for 20 working days of paid vacation;
paid sick leave;
medical insurance;
rotation program;
group discussions and individual sessions with a psychologist; self-learning library, access to paid courses;
L&D center with courses for employees.

**Leave a comment, we’ll be happy to talk to you!**

**Kate, Yellow Stone**