Position: Support Engineer
Company: Ciklum
Category: Support
Experience required: 2y
English level: upper
Published: 2021-02-01T00:00:00+02:00

Our client provides Supply Chain Finance to their customers across Europe, North America, Latin America, Africa and Asia and works with a host of banks and institutional investors to provide solid funding streams to underpin the process.

Responsibilities:
- shift work (morning-day, day-evening);
- respond to customers’ request (in quick and efficient manner);
- understand and analyze customers’ problem, find appropriate and acceptable solutions;
- help to solve most simple problems directly otherwise escalate the issues through our ticket system to the back-end support team;
- check the status of the problem until it is solved;
- help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation;
- update the documentation;
- compile shift reports;
- email, voice and conference communication with customers.

Requirements:
- Fluent in English;
- strong problem solving skills;
- strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues;
- strong ability to combine monitoring function and other ongoing processes;
- understanding of standard support procedures for proper reporting, escalation and follow up is a must;
- experience in Application Support;
- experience with or basic knowledge of Microsoft SQL DB.

What's in it for you:
- variety of knowledge sharing and training opportunities;
- unique working environment where you communicate and work directly with client;
- competitive salary;
- career and professional growth;
- possibility to work in a big and successful company;
- long-term employment with 20 working-days paid vacation.