Position: Customer Support Specialist
Company: Satchel
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-05-01T00:00:00+03:00

**Your key responsibilities will include**

- Communicate effectively with clients and colleagues;
- Identify client’s needs, advise the client on product setups, systems, payment, and format-related questions;
- Manage customer expectations and take ownership of the reported issue;
- Educate customers to understand and use customer interfaces in an efficient way;

**Requirements**
- **Advanced/ Fluent English, both written and oral skills for emails/phone calls;**
- **2+ years of experience as Customer Support Specialist (banking or IT sector as a plus)**
- Ability to obtain, verify, evaluate work assignments and provide necessary information for clients;
- Ability to react to the stressful situation;
- Working knowledge of Microsoft Windows and Microsoft Office applications; general hardware and software knowledge;
- **Working knowledge of ticketing systems, Zendesk, Freshdesk, etc.**
- Multi-tasking skills (actively listening to customer questions, answering questions, registering issues, and finding the solution at the same time).

**We offer**
- Competitive salary;
- Comfortable office in the center of Kyiv (Lva Tolstogo station). Also there is a possibility to work remotly.
- Zero bureaucracy and open management.
- Compensation of costs on professional courses and trainings.
- Perks at the office (fruits, Playstation, etc.).