Position: IT Support Specialist
Company: Innovecs
Category: Support
Experience required: 2y
English level: upper
Published: 2021-11-01T00:00:00+02:00

**RESPONSIBILITIES**
● The Technical Support Specialist is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams;
● You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the company’s development and business teams;
● Investigate technical issues, identifying potential causes and solutions;
● Give quick and accurate service to our customers;
● Prioritize and manage multiple issues from customers on our products and platform;
● Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality and clarify the product behavior.

**REQUIREMENTS**
● 1+ years of experience in a tech-oriented position (Technical support, QA, etc.);
● Knowledge of SQL, Excel and data analysis experience;
● Experience at least with one or more of the following tools: Kibana, ● Charles Proxy / WireShark, Postman;
● Strong technical and problem-solving skills, the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause;
● Independent and self-learner, with high personal accountability, and a positive and professional attitude;
● Ability to multitask and work well under pressure;
● High level of English – both written and verbal communication skills.

**WILL BE A PLUS**
● Familiarity with integrated development environment – Xcode, Android Studio, Unity3D;
● Basic knowledge with Java / Objective C / C#;
● Bachelor’s degree technical or scientific field (Industrial Engineering/ Biology/ Physics/ Computer Science etc.).

**WHAT WE LOVE ABOUT INNOVECS**
● An environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline
● We like to have fun, we love what we do, we relax when we need to, we are a great team and we deliver
● High-level compensation and regular performance based salary and career development reviews
● Medical insurance (health), employee assistance program
● Paid vacation, holidays and sick leaves
● Gym 24/7, personal fitness instructor
● Massage in the office, personal wellness consultant
● English classes with native speakers and partially or fully reimbursed personal trainings and conferences
● Referral program
● Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.