Position: Technical writer
Company: Softwarium
Category: Other
Experience required: 3y
English level: fluent
Published: 2021-09-01T00:00:00+03:00

The company`s mission is to enable our customers to be self-sufficient security champions, by making security tools people love to use that make privilege management achievable for everyone.

As a technical writer, you communicate highly complex, technical information about our products and solutions. A central responsibility is to craft, maintain, and update our client-facing technical documentation while ensuring accuracy, clarity, and consistency.

Technical writers are a bridge between Clients and Engineering, QA, Support, and Sales Engineering teams. You will work very closely with our teams to understand all aspects of our product suite, with a heavy focus on capturing how product features impact end-user experience. As a principal member of our Agile / Scrum teams, you will also work with our Product Management staff to help ensure clarity and consistency of user stories and backlog items.

This position will report to the Technical Publications Manager.


Key Responsibilities:
— Maintain, edit, and update existing product documentation with close attention to detail, consistency, and clarity;
— Work with the Engineering and QA teams to test and document new product features while ensuring clarity of user stories and acceptance criteria;
— Work with our Support teams to proactively address client support challenges through the creation and revision of end-user documentation;
— Maintain a local working installation of the products for screenshots and testing.


Skills and Requirements:
— 3+ Years as a Technical Writer, or in a similar technical role (Product Owner, Scrum Master, Developer) within a startup or other established company;
— Self-starter, with a proven track record for creativity and initiative, with first-rate written and verbal communication skills with extraordinary attention to detail. Experience with Azure DevOps, GitHub, and Markdown editing required;
— Understanding of Windows Operating Systems, Active Directory Environments, Enterprise Information Systems, IaaS/PaaS/SaaS; AWS, Azure, and Google Cloud Platform;
— Understanding of concepts related to information security, identity and access management, privileged access management, data loss prevention, and cybersecurity; 
— Proven ability to prioritize multiple projects and workstreams in a fast-paced environment;
— Understanding of the Software Development Lifecycle (SDLC) and experience with Agile/Scrum methodologies.


It will be a plus:
— Structured writing and experience with information mapping.


Working conditions:
🏠 It is possible to work both in the office and remotely;
💪 Team building and participation in conferences, and no overtime;
🚀 Individual budget for professional development and personal growth;
💶 You can always count on paying for a vacation, sick leave, and holidays;
🏢 A spacious open space, an office near Zoloty Vorota station with a magnificent view of Mikhailovskaya Square and Landscape Alley;
🤩 We immediately feel the contact with our person, so we have only 3 stages of the interview (HR, Tech, CTO);