Position: Customer Success Manager
Company: Room 8 Studio
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-11-01T00:00:00+02:00

**Superpowers you have are:**
2+ years of experience in account management, business development or project management;
An ability to thoroughly understand and anticipate existing and future needs of the client to develop compelling solutions;
An ability to analyze and interpret data to provide client recommendations;
Experience in working and delivering to multiple stakeholders from internal and external teams;
Highly organized to maintain schedules and deliverables;
An ability to work under tight deadlines and manage client’s expectations;
A strong ability to simultaneously maintain relationships with multiple clients and production teams to keep both sides of the business satisfied;
Work experience in a customer-oriented environment or in VIP customer-service as an advantage;
Great organization, planning and prioritization skills, with strong attention to details;
Commitment to providing world-class service to valuable customers.
 
 
**Becoming a part of Room 8 Studio team you will:**

Track customer experiences across all possible channels and touchpoints;
Collaborate with BDMs, production and marketing teams to enhance customer services and brand awareness;
Align customer experience strategies with marketing initiatives and inform customers about new product features and functionalities;
Identify customer needs and take proactive steps to maintain positive experiences;
Coordinate onboarding process for customers;
Analyze and prepare reports on customer feedback on projects/services delivered or being delivered;
Perform production tests, evaluate after-sales and support services, and facilitate improvements.
Document processes and logging issues, as well as customer compliments and complaints.

**Join the team of inspiring gamedev professionals, and get even more:**
Competitive financial reward (yes, we are fair enough);
Challenges to raise your XPs score (professional trainings and conferences, internal mentorship, English courses);
Health insurance, paid vacation and sick leave;
Culture of diversity & inclusion to unite the most outstanding talents;
Community of people who understand your game passion.

**Together we will bring games to the next level. Exactly with you.**