Position: Customer Support Specialist (Morning Shift)
Company: Ascendix Technologies
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-02-01T00:00:00+02:00

Required skills
● Excellent English verbal and written communication skills (minimum accepted level is Upper- Intermediate)
● Technical background (education \ courses \ experience with any CRM \ advanced Excel user)
● Ability to learn and understand the technicalities of the system
● Computer literacy and internet savvy
● Ability to work strict hours and cope with routine tasks
● Ability to multi-task, prioritize, and manage time effectively
● Ability to actively drive problems to resolution

As a plus
● 1+ years related customer service experience;
● Experience in Salesforce

Responsibilities
● Handle customer requests in a timely manner, provide appropriate solutions and alternatives
● Provide excellent and high-quality service to Clients via phone and email
● Act as Ascendix research team
● Create the end-user version of release notes
● Create presentations, write letters, escalate non-resolvable issues
● Create and maintain a customer-facing wiki on our software
● Write end user documentation
● Write blogs and newsletters on usage tips
● Help maintain our internal wiki