Position: Customer Success Director
Company: PeopleForce
Category: Support
Experience required: 3y
English level: upper
Published: 2022-06-01T00:00:00+03:00

So if you're passionate about working in a dynamic, fast-growing company with cutting-edge technology, ambitious goals, and opportunities for development, join us to drive the HR industry together!

**We are looking for a Customer Success Director **for an exciting opportunity to participate in and help shape our customers' journey to PeopleForce, we need a team player who is ready to make the role their own and bring their own ideas and innovations to the operation of our customer success department.

**What do we expect?**
- The ideal candidate is passionate about customer advocacy and has a proven track record in the technology/SaaS and customer success arena for executing best-in-class customer experience for three or more years. **Experience in the European market is especially relevant.** This experienced leader will become an integral part of a high-growth organization that is transforming the way our customers achieve success.
- Customer Success Director will lead all core functions responsible for PeopleForce customers realizing value through their access to our products.  
- Our Customer Success owns the orchestration of the full customer journey from implementation/onboarding, customer success management, and support. 
- This critical leadership role will focus on designing and executing PeopleForce ’s customer success strategy to help our customers to optimize their business while delivering a great-class customer experience. 

**Responsibilities:**
- Manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success;
- Manage a team of customer success managers; 
- Establish and execute a Customer Success manager education plan;
- Be an advocate for all assigned clients by understanding their business deeply and leveraging PeopleForce’s solutions;
- Work closely with Sales colleagues to support business reviews, ensure renewal of annual recurring revenue, and identify and support growth across an assigned portfolio of clients;
- Partner with the Training Manager to support On-boarding activities and ongoing Customer Education
- Provide feedback to the Product Team to help improve platform offerings;
- Continually create or refine processes and internal documentation;
- Support all pillars of the Customer Success function as needed;
- Champion and support the company’s mission, vision, and values.

**Requirements:**
- 3+ years performing Customer Success/Support Services experience of SaaS products preferred (on-boarding, implementing, adoption, value realization, and retention); Experience in the European market is especially relevant.
- Experience in SaaS implementations focused on reviewing project plans, governance structure, team composition, and other project-related artifacts to assess risk and provide best practice guidance is a plus;
- Experience working with SaaS software customers and leading them through adoption and usage strategies and through value maximization plans for their organization;
- Experienced leading/facilitating customer success initiatives cross-functionally (Development, Sales, Consulting, Support, Customer Success, Partners);
- Strong communication & negotiation skills to influence internal stakeholders;
- English Upper-Intermediate level (verbal and written) - must!
- Fluency in Polish is a plus.

**What do we offer?**
- 100% remote job;
- Work in a fast-growing leading B2B software development company with a flat structure;
- Work schedule, 8 working hours a day Mon-Fri (10 am - 6 pm in the Kyiv time zone, however, we are a result-oriented team, so you can have flexibility in your schedule);
- Smart colleagues to share and exchange knowledge with;
- A lot of chance to grow;
- Paid Annual leave (20 working days);
- Paid Sick leave (10 working days);
- Quarterly and annual social and team-building events;

**If this sounds like something you would like to be part of, we'd love for you to apply! 

Qualified candidates are requested to send their resumes, cover letter, and salary range requirements.

Join our team and be part of the ambitious journey!**