Position: Technical Support manager
Company: Dev.Pro
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-05-01T00:00:00+03:00

Project description:
The client has already released several POS-platforms, data management systems, and a set of web applications widely used in the USA. You’ll support one of the largest quick service restaurant networks in the USA, managing various tasks while gaining knowledge in the domain from professionals. 

Role description:
• Work shifts (day/evening/night/weekend/holiday) as a part of our 24/7 team
• Support  servers and perform SysAdmin tasks for the QSR Networks
•  Perform deployments and access management
• Alert reason investigation and fixing
• Perform AWS, Azure infrastructure related tasks

Required skills:
• Intermediate English and well-developed communication skills
• Knowledge of Windows and Linux Servers
• Experience with user management tools (AD, GPO)
• Ability to review and analyze information coming from monitoring and reporting tools (i.e. DataDog, PagerDuty)
• Ability to remotely log into servers to retrieve logs and check event logs
• Experience with troubleshooting processes
• Accuracy in logging and documenting your own work

Desired skills:
• Knowledge of GIT
• Basic knowledge of AWS, Azure
• Experience with Jenkins
• Experience with Bitbucket, Azure DevOps and Confluence