Position: Release and Support Manager
Company: Windmill
Category: Product Manager
Experience required: 5y
English level: upper
Published: 2021-03-01T00:00:00+02:00

Responsibilities:

- Lead Release Management for the products by defining the release strategy and executing the procedures with the teams across environments
- Oversee the Infrastructure that the products are built upon, including the team, processes and monitoring tools utilized to support them
- Manage the global Support team and coverage schedule. Act as an escalation point for support. Make sure the product support knowledge base is maintained. Create, monitor and improve performance metrics for product support and the support team. Conduct Incident analysis and apply learnings.
- Manage, mentor and support team members
- Review and enhance team processes and outputs

Requirements:

- Successful Release Management experience
- Infrastructure Management experience including significant hands on experience with AWS and microservice architecture
- General team management experience
- Schedule flexibility needed to manage global team
- 8-10+ years of proven experience in product development
- Knowledge of SQL, experience with postgresql db or Aurora
- Knowledge in monitoring systems like Prometheus and Grafana 
- Upper-Intermediate level of English language proficiency
- Experience managing and mentoring team members
- Good team player with good written and verbal communication skills

Will be a plus:

- Experience managing application support
- Hands-on full stack developer with expertise in Java (Spring) and React
- Hands on experience with Mobile application development
- Graduated with a degree in Computer Science or Information Systems

We Offer:
- Competitive compensation
- Become a part of our international team
- Opportunities for enhancement
- Friendly Environment
- Opportunity to make a positive impact on the team