Position: Middle Customer Support Engineer (L3)
Company: ELEKS
Category: Sales
Experience required: 2y
English level: intermediate
Published: 2021-11-01T00:00:00+02:00

**ABOUT PROJECT**
The project is related to the support of several clients from different fields: finance, media etc.
**REQUIREMENTS**
3+ years experience
Mandatory Middle experience in Clojure
Any other language is a plus (Java, JS, .NET, etc)
Experience in building RESTful APIs
Linux administration
Hands-on skills in any CI/CD system
Debugging methods and techniques
Ability to provide changes to the existing code and provide new functionality to the existing solutions
Database administration (MS SQL/Postgress/Maria)
Administration of cloud and virtualization (Azure/AWS)
Good Knowledge of Active Directory or other LDAP
Experience in network fault finding and diagnostics
Expert level troubleshooting capability to aggressively drive service and chronic related issues toward a quick but quality resolution
**WILL BE A PLUS**
Knowledge of ITIL frameworks or previous experience in support is a plus
**RESPONSIBILITIES**
Take ownership and responsibility and distribute the tasks among the team to resolve customer requests in accordance with SLAs according to ITIL protocols
Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions
Act as a mentor and provide oversight, coaching, and training to technical support staff
Be the point of contact when it comes to technical escalations and technical advisory
Clearly communicate the project status to the Project managers and provide monthly reports
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
Approve technical decisions and communicate with stakeholders. Analyze variants of software requirements implementation; evaluate their time-consumption and workload
Work with internal and external L2 and L3 members to diagnose/resolve platform issues and carry out maintenance