Position: Implementation and Support Consultant (Internal products) Middle
Company: Perevaga Technology
Category: Product Manager
Experience required: 1y
English level: upper
Published: 2023-05-01T00:00:00+03:00

We are looking for a **Consultant** on a full time basis (we’re also open to consider part time cooperation) to join our fast-growing team!
**Responsibilities:**
- Own support processes for Internal products;
- Handle support requests from the users - act as Tier 1 and Tier 2 support;
- Communicate with stakeholders in order to prioritize user requests;
- Build knowledge base for support engineers;
- Schedule new feature releases, organize user trainings;
- Facilitate usage of new products and features in order to increase user engagement;
- Maintain user guides;
- Study Salesforce CRM to be able to act as Salesforce administrator.

**Requirements:**
- English B1/B2 both reading and writing (oral English is now required as for know);
- Ability to communicate issues and complains with the users efficiently and in a constructive way;
- Ability to formalize requirements;
- Basic technical background;
- Experience as a support engineer would be a plus;
- Experience in IT would be a plus.

**We offer:**
- Interesting versatile projects using cutting-edge marketing tools;
- Work in a team of experienced, motivated professionals, working in close collaboration with business owners;
- Friendly and committed team;
- Flexible work schedule;
- Ability to work remotely;
- Real opportunities for career and professional growth;
- Training and certification at the expense of the company;
- Interesting activities within the company (corporate events, contests, theme parties, birthdays).