Position: Customer Support Team Lead
Company: CyberCube.gg
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-07-01T00:00:00+03:00

**Responsibilities:**
•	Build the processes of customer support;
•	Participate in hiring new team members and overall growing the team;
•	Develop internal policies for support team;
•	Set up a ticket system;
•	Settle the processes of work with development team and product department;
•	Develop and implement KPI for customer support team;
•	Perform as a support agent, resolving the tickets from our users;
•	Participate in SLA creation for the company products;
•	Improve internal knowledge base.
**Requirements**
•	Decent level of English (Upper-Intermediate and above): we won't ask for a certificate to confirm your level but will assess your communication skills;
•	Customer support/service/success experience for B2C: you understand basic troubleshooting steps and know how to use a ticketing system;
•	Experience in team leading: motivating, hiring, building the processes and so on;
•	Being a gamer is a plus

**What we offer:**
•	Work in a young and ambitious team; 
•	Non-bureaucracy culture: questions are resolved quickly, opportunity to influence the processes, new ideas and proposals are always welcomed;
•	We have a comfortable office near the Botanic Garden; 
•	We work remotely and meet twice a month in the office. But if you want you can work from the office;
•	Competitive salary, an opportunity for career and financial growth;
•	20 working days of paid vacation;
•	We know how to work, but also we know how to enjoy life, that’s why we have a lot of corporate parties and team-building activities.