Position: Technical Support Specialist
Company: Cloud Works
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-09-01T00:00:00+03:00

Cloud Works is looking for Technical Support Specialist with great writing and speaking English. Consider candidates only from Kharkiv! 

Requirements:
English — upper-intermediate and higher (speaking and writing)
Understanding how local networks work (basic level)
Understanding hardware specifics of personal computers
Familiarity with Microsoft Office solutions or similar (Word, Excel)
Time management skills
Analytical mindset
Ability to work in a team-based environment
A systematic approach to problem-solving

Will be a plus:
Work experience in technical support
Familiarity with iOS, iPadOS
Familiarity with any programming language
Familiarity with GCP and k8s
Familiarity with product development life-cycle
Experience with databases and SQL
Experience with ticketing systems (Zendesk, Jira)
Experience with API (JSON and XML)
Experience with any Unix systems
Experience with e-commerce platforms (Shopify, Magento, SFC, Demandware)
Experience with PowerShell or similar scripting tool

Responsibilities:
Processing customers' requests
Simulating users' cases in the test environment;
Communication with clients via phone calls, emails, Jira;
Resolving product-related issues;
Integration support;
Bug reproducing / reporting;
Data issues research;