Position: Customer Success Manager
Company: Profisea
Category: Support
Experience required: 3y
English level: upper
Published: 2022-11-01T00:00:00+02:00

We are looking for a Customer Success Manager  to join our team full-time only!

Uniskai by Profisea Labs is an innovative cloud cost optimization platform capable of handling all the most painful points felt by CloudOps engineers and IT managers who face increasing pressure to cut down IT costs, but only in a way that doesn’t do any damage to business value. Uniskai helps users visualize cloud assets, maximize cloud utilization, reduce cloud waste, and lower cloud spending while pursuing business goals.   

 

**Responsibilities: **
- Work closely with Sales&Marketing colleagues to support business reviews, ensure renewal of annual recurring revenue, and identify and support growth across an assigned portfolio of clients; 
- Build and maintain strong, long-lasting customer relationships by identifying opportunities to constantly improve the customer success experience; 
- Helping every client to get the best results while working with the platform, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research; 
- Represent the voice of the customer to provide feedback and insights via high-touch relationships into the core product, our service and processes; 
- Generate new business using existing and potential customer networks in order to identify new; 
 
 
**Requirements: **
- 3+ years of experience in sales/customer success manager’s position in IT SaaS B2B companies; 
- Experienced leading/facilitating customer success initiatives cross-functionally (Development, Sales, Consulting, Support, Customer Success, Partners); 
- Customer-oriented and product quality improvement-oriented mindset; 
- Level of English Upper-intermediate and higher (B2-C1); 
- Strong analytical skills; 
- Ability to multitask and prioritize between competing activities; 
 
 
**What we offer: **
- Great salary 
- Career growth 
- Medical insurance 
- Sport compensation 
- Professional working environment, where you’d be an essential member of our team