Position: Customer Care Representative
Company: Argo Brands
Category: Support
Experience required: 2y
English level: fluent
Published: 2022-11-01T00:00:00+02:00

Here at Argo Brands, we believe in a world that stretches the limits of creativity and ingenuity to look beyond what has already been done before. That's why our products are carefully chosen to bring incredible value. The world needs us more than ever.

Argo Brands is a household brand that is built upon integrity and value. We have grown into a company that proudly offers eco-friendly products across the largest online retail vendors. With 3 brands in our portfolio we showcase a wide range of products that are well suited for the consumer market.

We are looking for a Customer Care agent to join our dynamic eCommerce team.

Main Responsibilities:
Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders .
Actively involved in pre-sales & post-sales support which includes: answering questions, processing returns, order changes, delivery estimates, and other functions related to online orders.
Documenting product issues, providing customer feedback and generating summarized reports to CS Management.
Proactively maintain high customer satisfaction for our online stores and Marketplace Channels (Amazon, eBay, Walmart, etc).
Complete other duties at the discretion of management.

Qualifications:
A great personality and a passion for helping customers.
Native English speaker
Strong organizational and multitasking skills
Computer literate with the ability to learn customer service software applications.
Strong interpersonal, verbal and written communication and listening skills
Strong attention to detail and accuracy
Knowledge of administrative procedures, customer service principles and practices
Understanding of basic online retail process and procedures
Communicate well and are comfortable talking to customers on the phone.
Minimum 2 years experience in customer care is required

Offer:
High salary rate with motivational KPI’s
Monday — Friday, from 7 am EST to 14 pm EST
Vocational training and mentoring. Friendly and open atmosphere. Experience in the most extensive and dominant market in the world — USA. The ability to express oneself. We do not set a framework and are ready for your creative decisions.
Remote Work
Paid Time Off
Stock option plan

We are looking for someone who is enthusiastic and will do their best to achieve great results. This is a role for a focused team player with a determined attitude who wants to work.