Position: Customer Success Representative (US time zone)
Company: Recruiting Banda
Category: Sales
Experience required: 3y
English level: fluent
Published: 2020-06-01T00:00:00+03:00

The successful candidate will take ownership over company's accounts, acting as their expert point of contact for all things product. This is a full time remote position. The ideal candidate has a bachelor’s degree 3-5 years of customer support and customer success experience in product or professional services companies.
The Customer Success Representative is responsible for end-to-end customer success management for a defined set of small- to mid-sized renewal accounts.

Principle Responsibilities:
- Establish and manage relationships between UserWay and each account in scope.
- Be in charge of running implementation projects with your customers.
- Help our customers understand the product and adopt it effectively.
- Be a partner with Sales, to drive the best customer experience possible.
- Work closely with R&D, acting as an internal representative for our customers.
- Provide timely customer support via phone, chat and email.

Knowledge, Skills, and Abilities:
- Full professional proficiency in English.
- Must have exceptional communications skills (both verbal and written) and a - strong drive to help customers with creative solutions. 
- Experience building lasting relationships with customers and colleagues.
- Proactive mindset with a keen attention to detail.
- Strong listening and analytical skills are required to determine customer needs and requests.  
- Well organized, with attention to detail.
- Excellent organizational skills allowing to manage multiple projects simultaneously.


Education and Experience Required:
- Bachelor's degree
- 3+ years experience working in a customer facing organisation.
- At least 2 year of experience in a role of Customer Success, Sales Engineering, Account Management in B2B product or high professional services company.