Position: MIDDLE TECHNICAL COMMUNICATOR
Company: SoftServe
Category: Other
Experience required: 1y
English level: fluent
Published: 2021-04-01T00:00:00+03:00

**WE ARE** 

Platforms CoE (Center of Excellence)  is the ecosystem of Consultants, Developers, Architect, and Experts within various Platforms, including Salesforce, Sitecore, Magento, Shopify and others.

Our team provides the following major services to both internal and external clients: technical support during the sales process, proposals creation, architecture design, estimation, technology assessments, and comparisons, prototyping (technical, functional, and non-functional), discovery phases execution, projects implementation, troubleshooting, and crisis management activities.

**YOU ARE**

Our perfect candidate has a grip on business aspect of the client’s products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces. 

**Requirements**

1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Engineer
Advanced or proficient level of English 
Outstanding written and spoken communication skills 
Experience in the estimation, aligning, and managing own tasks 
Background of Microsoft Office (Word, PowerPoint, and Excel) 

Skill in working in screen-capturing and video development tools 
Knowledge of plain English guidelines and international writing standards (Microsoft, Apple, etc.) 

Attention to details, striving to immerse in technical peculiarities  
Flexibility and responsibility 
Ability to work in a team and individually 

**Nace to have**
A concept of HTML, CSS, and XML 
Work experience within Agile (Scrum) methodology 
Expertise in authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk 
Able to develop API guides maintain available API portals 
Able to operate with source control and API execution tools 

**YOU WANT TO  WORK WITH**

A possibility to

Dive deep into the business aspect of products that you document 
Identify project and documentation requirements to produce corresponding user assistance 
Conform to the TechComm project requirements, follow style recommendations and guidelines 
Create templates for online or printed documentation 
Create and update both end-user and developer documentation 
Develop complex technical illustrations (diagrams, workflows, and similar) 
Arrange product documentation a way to ensure usability and convenient navigation  
Wrest information from SMEs and ensure that they provide technical review of your content 
Cooperate with the client to elicit requirements, validate and approve your work at main stages of documentation development life cycle 
Perform editorial review of the documentation created by another TC 
Create and style presentations, develop templates for them 
Develop complex simulation or simple interactive videos 

**TOGETHER WE WILL**

Collaborate closely to advocate user’s needs in documentation 
Work on dynamic projects and still at a very stable place to work 
Grow technically and contribute to a worthy product 
Enjoy access to experienced specialists willing to share their knowledge 
Have access to strong educational and mentorship programs 
Grow professionally and learn from each other 
Care about your individual initiatives, just come, and share your ideas! 
Enjoy flexible working hours in a friendly environment 
Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more.