Position: Customer Success Operator
Company: Dental HT
Category: Other
Experience required: no_exp
English level: fluent
Published: 2021-07-01T00:00:00+03:00

**Requirements:**
- Fluency in English (C1/С2) is a must!
- Knowledge of other languages is welcome at any level.
- Experience in communication with native speakers.
- Computer-savvy, detail-oriented, and a fast learner.
- Negotiation skills, stress management, teamwork.
- Excellent written, verbal, and listening comprehension skills.
- Smiling while talking on the phone.

**Work conditions:**
- Remote position.
- Preliminary training.
- Eastern Standard Time (UTC−5) or Eastern Daylight Time (UTC−4) depending on the season.
- Office hours: 9 AM−5 PM, Mon−Fri
- Interaction with Americans.
- A 15-day paid sick leave is available after 6 months of employment.
- A 5-day paid vacation is available after 12 months of employment.
- The Company pays monthly on the 15th of each month for the whole previous month.
- Friendly and supportive coworkers.
- Professional growth.

**Responsibilities:**
- Communication with clients from the US (primarily NY).
- Incoming calls.
- Monitoring quality of service.
- Follow-up calls on technical visits.
- KPI data collection.
- Email/voicemail handling.
- Other administrative tasks.