Position: Senior Customer Success Specialist
Company: A-HR
Category: Support
Experience required: 3y
English level: fluent
Published: 2021-09-01T00:00:00+03:00

You will work closely with customers, sales and product managers to: 
o Provide support services for customers: identifying customer needs; configuring the portal; analyzing their financials to set the importing procedures; verifying the imported data; performing demo-sessions; walking customers through the whole process of deployment 

o Communicate with customers ensure they're receiving the tools and support needed to achieve their goals 

o Cooperate with product management team on development requests o Analyzing data and performance 

Requirements 
o 2+ year of experience in international customer care 

o Understanding of financial analysis, auditing or accounting 

o Upper-Intermediate English level or higher 

o Proficient in Excel and/or Google Sheets 

o Degree in Science 

o Neat, capable to work with a large volume of numbers 

o Punctual and self-motivated, able to deliver results working in a distributed team o Diplomatic and tactful 

What Company Offers
o Young, but well-established product company with a product-market fit, a fast growing customer base, a modern and well-maintained code base, and no red tape or bureaucracy; we value everyone’s ideas and contributions 

o Initial training within the existing customer success team 

o Competitive compensation and benefits 

o Small, friendly, experienced and highly professional team with a track record of building successful software businesses