Position: Application Support Technician
Company: Adaptiq
Category: Support
Experience required: 3y
English level: upper
Published: 2023-01-01T00:00:00+02:00

Bringg is the worlds leading platform for enterprises to manage on-demand and last-mile deliveries, empowering enterprises and in more than 50 countries. Technical support is needed to join our professional team in Warsaw!

We are a delivery 🚚 and fulfillment cloud platform provider that is famous worldwide! We have clients in over 50 counties and among them universally recognized KFC, CocaCola, Walmart.

What you are expected to deliver:
- Handling both customer support and technical support questions from Bringg customers.
- Provide exceptional support services to both technical and non-technical users
- Deep investigation and root cause analysis into reported issues using a variety of tools
- Case management with multiple competing priorities and ensure they are followed up correctly & promptly
- Escalating issues to R&D and reporting bugs
- Communicating and coordinating issues affecting customers
- Validating issues and performing functional testing to validate fixes that relate to cases
- Develop a strong understanding of Bringg and its components
- Understanding customer needs including relevant features and configuration requests
- Manage production incidents including communicating to internal and external stakeholders
- Reporting on customer performance and monitoring usage to assist with implementation and support activities
- Assist in knowledge transfer and documentation across the company and to our customers
- Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Required skills:
- 2 years experience in L2 or L3 technical or application support
- Proven experience using SQL at an intermediate level
- Proven track record working with REST APIs
- Experience with providing technical and application support for Web & Mobile platforms
- High level of English (a must!) with both strong written and oral communication skills
- BS degree in Computer Science or related technical field
- Customer-oriented with a customer-facing experience
- Experience working in operationally-critical environments in high-pressure situations

We offer:
- Zero bureaucracy
- Ability to work both with the existing mature product and new components from scratch
- Paid vacation of 20 working days with additional holidays to the traditional ones
- 10 paid days for sick leave
- Medical insurance
- Сompensation for equipping a workplace at home
- Monthly compensation for lunches
- Sport compensation
- Ability to share your knowledge across the team and outside
- Top-notch equipment and working conditions to make work comfortable