Position: Support Manager (Marketplace)
Company: PaymentOp
Category: Support
Experience required: 1y
English level: upper
Published: 2023-02-01T00:00:00+02:00

We are a company that provides own developed technical solution - advanced virtual banking, e-wallet, marketplaces. Now we are looking for a Support Manager to help us reach company`s goals

**Job Summary**
➢ receive incoming tickets from clients (ticket system in Zendesk);
➢ processing complaints, providing solutions and assistance to clients;
➢ consulting new clients with our services;
➢ working with the system of disputes;
➢ compose, split/distribute tasks between other internal departments;
➢ Communicate via mail and other communication channels: Skype, 
    Telegram.

**Requirements & Skills**
➢ previous experience in customer support services;
➢ close from 50-100 tickets per day;
➢ to be initiative (if there are any shortcomings, do not be afraid to take 
    the initiative to solve them);
➢ be ready for routine and multitasking;
➢ independently deal with complex cases;
➢ ability to create and send requests to other departments and complete 
    them to the end maintain the created reporting (double-check and 
    monitor the file fulfillment);
➢ propose solutions or tools to improve support workflow;
➢ Working experience with Excel;
➢ At least Upper-Intermediate English level.