Position: Process Improvement Manager
Company: RecruitGarden
Category: Business Analyst
Experience required: 2y
English level: fluent
Published: 2023-07-01T00:00:00+03:00

**Is your job stable enough in a current world crisis? We’re looking for a Process Improvement Manager in a sustainable telecom-product that has been growing since 2007. Development of a communication platform for AliExpress and other big businesses. TOP-team, remote or office in Bulgaria. Drop us a line to discuss details!?**

Welcome to the new era of business communications with messaging and calling platforms our clients leverage to achieve their business goals! We are a growing global company looking for ambitious, result-oriented, and creative members to join the MMDSmart family. We stand behind our mission to help companies Connect. Engage. Smile.

**Requirements**

Fluent English;
At least 2-3 years of experience in Business Process Management field;
Strong understanding of business process management concepts and lean principles;
Understanding of ISO concepts related to quality and process management.

**Nice to have:**

Understanding of ITIL concepts;
General knowledge of BPM software market and experience with such software;
Knowledge of Russian and/or Ukrainian.

**Responsibilities:**

Identify, describe and visualize existing business processes;
Create a framework for modeling, standardization and further optimization of business processes;
Introduce standards, best practices and common language for business processes;
Analyze existing business processes and identify those that need re-engineering;
Prepare short and long term plans for implementation of business process management standards in the company;
Monitor and maintain business processes to ensure its compliance with corporate BPM standards;
Support and guide the company management team in their work to ensure they understand and implement BPM practice for their respective business processes.

**We have:**

No test task;
No overtime, screen catchers and keyloggers;
No bureaucracy;
Relevant questions on tech interview;
An opportunity to work remotely;
Weekly sprints and releases.

**We offer:**

Professional development;
Young and friendly working atmosphere;
Flexible working format – remote, office-based or hybrid;
Medical insurance;
Variety of bonuses;
Sport cards;
Educational events & courses compensation, English classes with a native speaker;
Team buildings, corporate gifts and other perks.