Position: Account manager/support
Company: SDK.finance
Category: Support
Experience required: 2y
English level: fluent
Published: 2022-07-01T00:00:00+03:00

Required skills:

 - 2+ years of account management/customer success or technical 
   support;
 - SaaS experience working with enterprise-level clients;
 - Client-focused solutions experience;
 - Ability to communicate client needs with staff;
 - Talent for influencing client management;
 - Negotiation, listening, communication skills, presentation, and time 
   management skills;
 - Experience working with Jira/Confluence;
 - English — advanced.
 
Nice to have:

- Experience with agile practice;
- Understanding of API based work;
- B2B FinTech experience.
 
Responsibilities:

Operational Activities Monitoring and Controls:

- Manage the interactions between all operational teams;
- Work with internal teams to improve efficiency through process development and re-engineering;
- Develop reporting strategy to monitor the efficiencies between teams.

Fixed Activity Ownership:

- Own and manage the billing process from the Fin Operations side;
- Ensure all bills are issued within the agreed SLA;
- Monitor Tech Support Activity;
- Take part in the acceptance of the new functionality that is prepared to be released on production.

Relationship Management:

- Develop strong professional relationships with all departments;
- Hold regular meetings with other departments to discuss operationally 
  concerns;
- Sit regularly with the business team to understand requirements and work 
  on gaps;
- Work closely with the development team.