Position: Application Support Engineer L3
Company: Beetroot
Category: Support
Experience required: 3y
English level: upper
Published: 2022-09-01T00:00:00+03:00

Our client helps companies like Pfizer, PepsiCo, and Munich Re empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions and products (like a program for early-stage disease detection with Pfizer, or a wind farm offering a guaranteed ROI with Munich Re). And we’re just getting started.

This is an exciting opportunity for a tech-driven person with a broad skill set to join a very dynamic environment and be part of a global team, taking care of a data-driven platform. Our partner is an innovative data-driven company- passionate about helping enterprises create thriving data cultures where anyone can find, understand, and trust data. They pioneered the modern data catalog and are now leading its evolution into a platform for data intelligence.

**What you’ll do:**
• Provide advanced-level technical support to customers, partners, prospects, and other support engineers;
• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers;
• Contribute to the Alation Support knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc;
• Facilitate internal and external technical enablement sessions;
• Build and utilize complex lab setups to replicate and resolve problems.

**We’re looking for someone who has:**
• 3+ years of experience as a Support Engineer providing enterprise software application support;
• Experience troubleshooting Linux and running shell commands;
• Experience with Relational Database, such Oracle and PostgreSQL, SQL is a must;
• Experience with Web services, such as Apache and Nginx.

**Its a plus if you have knowledge in:**
• Ability to diagnose and debug applications written in Java and/or Python;
• Postgres (DB internals), JDBC drivers;
• Elasticsearch, NoSQL, MongoDB; 
• Hadoop Ecosystem (Hive, HBase);
• Cloud technologies and frameworks such as Kubernetes and Docker.

**We offer:**
• A friendly and value-driven work environment where mental health, sustainability, and bringing all of ourselves to work are the cornerstones;
• An opportunity to work from home or in one of our Beetroot Spaces
Support for personal and professional development;
• Opportunities to work with purpose-driven global companies that make a positive difference in the world;
• Sport/health and self-development allowance;
• Special offers for Beetroot Academy courses;
• Participation in competence-enhancing events;
• Team building activities including ski trips, Beetroot Breakfasts, online quests, and movie nights.

**Does it sound like a good match? Then send us your CV in English. We look forward to getting to know each other!**