Position: Provider Experience Specialist
Company: Sprout Therapy
Category: Support
Experience required: 2y
English level: fluent
Published: 2020-11-01T00:00:00+02:00

**What You’ll Do:**

- You will be responsible for the onboarding process, process implementation, and improvements to the processes. 
- You will be expected to maintain documentation collection of each hire from day one.
- You will be an innovator and part of the training development phase of each clinician. 
- You will coordinate every introduction meeting and weekly check in with our providers to ensure they’re supported will present Sprout to new hires. 
- You will be essential in recording clinician’s availability throughout the week to take on new patients. 
- You will play a major role on engagement level and satisfaction with each clinician by checking in.
- You will manage and review clinicians' work performance in order to build a strong and unique team. 

**What You’ll Need:**

- **Fluency in English**: both written and spoken
- **2+ years of experience** in Customer Support, Administration, Operations etc.
- **You are organized and keep a record.** You view this role as an opportunity to build a team from scratch and you use your administrative skills to keep track of all relevant information.
- **You have awesome communication skills.** You don’t just talk, but you know how to listen, how to ask the right questions, and you are attentive to the needs of others. 
- **You are attentive.** You know that by checking in, it means that you understand where clinicians stand on a weekly basis, and this is important for the success of Sprout in the long run. 
- **You enjoy processes.** You enjoy solving complex problems and like to map out issues that need to be resolved by implementing a project management tactic to tackle each one of them. 
- **You believe in our mission.** You want to work for Sprout because you believe in the importance of accessible healthcare.

**What we offer:**

- A competitive salary
- Remote work
- Working hours by EST timezone (16:00 - 24:00) 
- The opportunity to have an impact on performance and processes 
- Being part of a team of hard-working, ambitious and caring individuals who will help you learn and grow professionally

**Who We Are At Sprout Therapy**

We realized there was something so clearly missing from Pediatric Therapy: technology. We are living in a hyperconnected world. Dinner, a taxi, a babysitter — are all just a click away. So why should care for our children be any different? Armed with a technology-first ethos, we set out to launch the first tech-enabled, integrated-care model for families with children who have Autism Spectrum Disorder. A place where technology was integrated into every aspect of the experience, whether that was online booking, digital healthcare records or 24/7 video chats with our care team. Because it’s about time that healthcare catches up with the rest of the world.