Position: Support Engineer (2nd line of support)
Company: SpellRise
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

**Product telecommunications company** that has become a leading provider of voice services since 2007 and has 200+ partners for 100 countries worldwide.

**Core product** is an intelligent messaging application and A2P SMS provider, but beyond that you will have the opportunity to develop new projects of various sizes.

**Requirements:**
- Fluent English;
- Advanced knowledge either of SIP or SMPP protocol;
- Experience with SIP or SMPP protocol at least 1 year;
- Russian will be a plus but is not required.

**What you will do:**
- Communicate with customers and accept inquiries via Helpdesk & Skype;
- Handle requests from members of other teams;
- Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
- Provide quality service to customers.

**Benefits:**
- Standard working time (9:00-18:00, Monday-Friday);
- Professional development; 
- Young and friendly working atmosphere;
- Flexible working format – remote, office-based or hybrid;
- Medical insurance;
- Variety of bonuses;
- Sport cards;
- Educational events & courses compensation, English classes with a native speaker;
- Team buildings, corporate gifts and other perks.
- An accountant who keeps accounts of employees
- Bonuses for performance review

**Vacation and sick leave:** 24 calendar days, sick leave is not fixed

**The team:** 
The company employs 200+ people. RnD team - 20+ people