Position: Delivery Engineer
Company: SupportYourApp
Category: Support
Experience required: 1y
English level: upper
Published: 2022-05-01T00:00:00+03:00

**Product:** Cyber Defense Technology software with the focus on network attack and ransomware prevention.

**What You Will Do:**
- Resolving from basic to complex support issues for customers received on a live chat/emails; 
- Ensuring customers' satisfaction with any interaction; 
- Becoming a product expert and providing documentation updates to the knowledge base;
- Communicating with different teams within the company.

**What You Need to Succeed:**
- Experience in customer service
- Fluent English
- Knowledge of Windows Servers Windows OS 2012 to 2019
- Knowledge of work principles of desktops and laptops
- Knowledge of Windows 7 to 11 
- Understanding of both VDI and Virtualization technology 
- Understanding of Security concepts

**Would Be a Plus:**
- SSO configuration — Azure, G Suit and OKTA 
- Knowledge of Linux
- Knowledge of other foreign languages
- Technical background

**Benefits:**
- Multinational environment
- World leading cybersecurity company
- Compensation in USD
- Paid intensive training and trial period
- Great management with no bureaucracy
- Good bonuses for referring friends (referral program).