Position: Customer Support Manager
Company: Sunsoft
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-01-01T00:00:00+02:00

English: Upper - Intermediate;
Business Communication Skills;
Problem-solving aptitude;
Analytical mind and business acumen;

We are an international company with 16 years of FX market and online trading experience. It was established in 2006 by a group of professionals with a common interest in international finance and IT. Our mission is to provide transparent and secure Forex trading available to anyone.

We are looking for a Customer Support Manager. 

Requirements:
English: Upper - Intermediate;
Business Communication Skills;
Problem-solving aptitude;
Analytical mind and business acumen;

Will be a plus, but not mandatory:
Experience in Forex / Fintech Customer Support or Sales;
Command of any Asian language.

Responsibility:
Solving incoming tickets via email, online chat and phone;
Consulting clients about the products and services;
Working in CRM system;
Calls to clients with new offers and promotions.

We offer:
40 hours per week with floating schedule, night hours may be required;
Fixed salary for support duties plus bonuses for successful completion of sales offers;
Sick leave and vacation.