Position: Technical Support Specialist
Company: PDFfiller
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-01-01T00:00:00+02:00

**Required skills:**
— Have 1+ year as a solution engineer or customer support for SaaS products working directly with B2B customers;
— Advanced level of English both spoken and written;
— Experience with bug tracking systems (i.e. Jira);
— Flexibility in work hours to accommodate US market;
— The ideal candidate genuinely enjoys interacting with others and is expected to be professional, self-motivated, proactive, results-oriented;
— Analysis, troubleshooting, and problem solving expertise;
— Ability to effectively prioritize and escalate customer issues;
— Passionate about helping customers.

**Will be a plus:**
— Knowledge of MySQL or other relational DB;
— Experience implementing/integrating solutions into Salesforce;
— BA degree in Computer Science or Software Engineering.

**What we offer:**
— Competitive salary subject to annual raises.
— Monthly bonuses that reward employee achievements, time, and effort.
— Paid courses for professional development: conferences, English classes, etc.
— Regular athletic activities with professional coaches (online for the duration of the quarantine).
— Medical insurance.
— In-house massage therapist.
— Employee stock option contract

**Your responsibilities will include:**
— Resolve all types of support issues received via ticketing system, chat or phone;
— Serve as an escalation point of contact for product and service issues and troubleshoot them;
— Manage issue tickets via Jira, communicate with the Development and QA Teams to resolve these issues in a timely manner;
— Leverage knowledge of airSlate to provide world-class technical support to airSlate customers;
— Assist clients in setting up their first workflows in airSlate, conduct product demos to prospects;
— Advocate customer’s priorities internally within airSlate.