Position: Call-center Operator, Customer Care Specialist (with Portuguese)
Company: FAVBET
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-08-01T00:00:00+03:00

**FAVBET** — is an Entertainment Tech company, which is considered to be one of three best companies in Ukraine in its segment. We are involved in developing betting and gaming culture.

**FAVBET** supports professional athletes and amateurs, sponsors teams in the Premier Leagues and regional championships. From 1999 our mission is to create a service that makes watching sports events spectacular, and the impression of the game — unforgettable.

We are looking for a Customer Support Manager who will be the liaison between our company and our clients. You will closely interact with Portuguese-speaking customers (online chats and calls), handling incoming requests and addressing any concerns they may have.

**Requirements:**

Fluent Ukrainian or Russian or English and Upper-Intermediate or Advanced Portuguese.
You are positive, attentive and easy-going.
Disciplined, punctual, diligent and responsible mindset.
You are a fast learner and can multitask.
No matter what experience you have — we will teach you everything. The key here is your readiness to learn.

**Responsibilities:**

Receiving incoming chats/calls from customers and advising on the site and our products (we will teach you all the details in 2 weeks);
Creating a friendly environment when dealing with clients;
Communicating with clients following a customer-oriented approach in resolving issues and ensuring their satisfaction;
Internal documents translation.

**We can offer you:**

Shift schedule — 12 hours, 2/2, but we are always ready to be flexible and consider your needs.
Personal mentor who will help you while you are studying;
Remote work or the opportunity to work offline: we offer our own modern loft-style office with spacious workplace, and brand-new work equipment (near Pochaina metro station);
Paid introductory training;
24 days of paid vacation and 10 paid sick leaves — we value your rest and recreation;
Medical insurance or gym membership at the company’s expense;

**A young and ambitious team that will help you to succeed.**