Position: Support Specialist
Company: Playfood
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2022-04-01T00:00:00+03:00

**We await from candidates:**
**-** 3+ years in providing in-depth Customer Support and troubleshooting for software products and multi-product platforms;
**-**Experience of daily management of the Customer Support team (shift schedule, case escalation, etc.);
**-**Basic knowledge and preferably experience in system administration
**-**Experience in software testing, knowledge of Postman or similar software;
**-**Experience with support ticket tracking system (like ZenDesk);
**-**Experience with support of a company as a client with multiple stakeholders, including decision makers
**-**English Level: B2+

**Bonuses to candidates Karma, experience with/in:**
**-** Management server software via bash/shell console and/or scripts;
**-** Support of ecommerce solutions;
**-** Operational management experience;
**-** Publishing mobile applications in App Store and\or Play Market.

**Responsibilities:**
**-** Configure environment for partners and internal purposes;
**-** Build and publish mobile apps for the team and partners;
**-** Technical support of leads during demo, partners during onboarding and operations;
**-** Sales Expert Activities — walkthrough and onboarding (help sales team);
**-** Assistance with writing of guides and FAQ materials

What we offer:
**-** Competitive salary and benefits;
**-** Opportunities to develop and learn advanced technologies;
**-** Flexible working schedule;
**-** An opportunity to bring all your daring ideas to reality;
**-** Compensation for medicine, sport;
**-** Relocation bonus;
**-** No micromanagement and eye trackers!