Position: Advanced Support Engineer
Company: Storypoint
Category: Support
Experience required: 3y
English level: upper
Published: 2021-10-01T00:00:00+03:00

The schedule for this position will be rotating. Working hours will be between 7 am and 12 am, no night shifts. So we are looking for someone who is a self-starter and is comfortable working independently and with flexible hours!

Bizzabo’s all-in-one event software enables in-person, virtual, and hybrid events to deliver unique attendee experiences through intelligent and intent-based personalized engagement. We help companies measure, manage and scale events towards key business outcomes, empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events.

Bizzabo powers events for brands like Amazon, Bloomberg, Forbes, HubSpot’s INBOUND, Dow Jones, Gainsight, Uber, Bank of Ireland, and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has more than 200 employees in its New York, Tel-Aviv, and Kyiv offices.

REQUIREMENTS
WHAT YOU'LL BE DOING

Handling complex technical issues/escalations over Zoom, email, and phone
Helping to configure clients’ accounts & streaming setups to ensure maximum event success
Managing a queue of web design requests from our enterprise clients
Proving day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
Working cross-functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals 


WHAT YOU HAVE

- Must have excellent verbal and written communication skills in English
- 4-5 years experience in a successful customer support role in a B2B SaaS company with a clear progression of roles & responsibilities
- Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
- You may not code every day, but you’re well-versed in HTML, CSS, and Javascript.
- Familiarity with Chrome, Safari, or Firefox web developer tools, APIs, and error logs to diagnose and troubleshoot client issues both with their network and software
- Familiarity with Zendesk & Jira
- Ability to manage multiple competing priorities with a sense of urgency


ALSO,

- You’re comfortable working with enterprise clients & executives from companies of all sizes and enjoy doing so
- You have a sense of humor and know when and how to use it during escalations
- You’re a people person - you enjoy talking through issues and working directly with clients
- You get into the details - you leave no stone unturned when trying to solve a client’s issue
- You don’t shy away from challenges
- You like to poke holes in things and come up with ways to ideate on existing processes