Position: Trust and Safety Manager
Company: DMarket
Category: Support
Experience required: 3y
English level: upper
Published: 2023-01-01T00:00:00+02:00

We are looking for a talented Trust and Safety Manager to be responsible for identifying and handling suspicious or problematic claims and has significant experience with anti-fraud and compliance solutions.

As a **Trust and Safety Manager**, you will support the team in its objective of preventing and detecting threats related to fraud. This relates to our payment systems and product economy exploitation, and personal information infringements.

The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis.

**You have:**
— 2+ year’s experience in risk evaluation and fraud detection;
— Knowledge of card scheme rules and financial transaction lifecycles from authorization to chargeback and more;
— You also know how to use SQL, Excel and reporting tools, and have strong analytical and problem-solving skills;
— Your experience extends to hands-on use of any anti-fraud tools.

**Requirements:**
— At least 1 year hands on experience with chargeback, fraud and dispute resolution handling;
— At least 1 year experience in consumer focused Support / Risk Department / Finance;
— Understanding of fraud-monitoring systems and principles of their work;
— Understanding of bots and emulators concepts;
— Advanced knowledge of SQL and Excel, API protocols principles.

**Would be a plus:**
— Practical experience with one of the following software: Internal Tools, Sift, SecuredTouch, Payment provider consoles, Looker and BigQuery.

**Responsibilities:**
— Review suspicious, refunded, and disputed transactions and take appropriate actions based on classification, to ensure potential financial risk is mitigated while minimizing any negative customer experiences;
— Evaluate fraud and AML risks associated with new product launches, new territory launches and changes to existing products or funding methods;
— Investigate/review suspicious transactions/circumstances, specifically related to online and payments fraud;
— Keep detailed records of suspicious activity, analyze trends, industry security threats and provide recommendations to mitigate losses;
— Create and maintain effective fraud rules in payments engine;
— Perform risk evaluation of customers payments by reviewing documentation, using 3rd party tools and creative search on the web;
— Ensure that high-risk accounts are stopped in time before company will have to face financial losses;
— Cooperate with payments partners, financial, and operational departments for financial claims and chargebacks and other partners requests;
— Flagging high-risk accounts;
— Assisting in the daily processing of payments for flagged customers.

**We offer:**
- Team of like-minded professionals;
- Insurance;
- A unique project with modern technologies;
- The perspective of career and financial growth;
- Budget for professional development;
- Flexible timetable.

**Location:**
Ukraine; Remote Work.

**About project:** DMarket is a new ecosystem where gamers, developers, and entrepreneurs can efficiently and securely evaluate and trade virtual items. We combine blockchain technologies and seven years of industry experience to open this multi-billion dollar market to the existing world economy.

**Join DMarket team today!**