Position: Support Specialist @WePlay! Esports
Company: Techiia IT Holding
Category: Support
Experience required: 1y
English level: intermediate
Published: 2020-02-01T00:00:00+02:00

**About the role:**

We are looking for a **Support Specialist** to assist our users at **weplay.tv**, collect feedbacks and escalate identified development bugs. 
This role for a person who is interested in esports. Our Support Specialist should be able to solve any issue. You will have information from our database about communication with customers and how to solve issues.

**It’s a remote position but “must-have” location of our candidate is Kyiv.** Our Support team holds workshops, events and share knowledge with each other at our office.


**Responsibilities:**
Respond to customer queries in a timely and accurate way, via chat, email, ticket system
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Gather customer feedback and reach out to provide assistance
Managing bug reports through Jira, communicating with developers and QA to resolve these issues in a timely manner

**Requirements:**
1+ year of experience as a support specialist
Involvement in esports and slang ownership
Multitasking (you will work with different channels of communication)
Troubleshooting (to solve or escalate issue)
Stress tolerance
Excellent knowledge of the English language for communication (in most ways is writing)

**We offer:**
Full-time employment
Flexible schedule, workday consist of 8 hours 
Paid vacation and sick leaves
Workshops, events and knowledge sharing 
Ability to develop communication in English
The future prospect of growth at the company 

**Apply your CV and inspire with aftermovie from WePlay! Bukovel Minor 2020**


**WePlay!** makes esports cool. If the word "esports" yelled the voice of "gambling, betting" in your head, calm down - this is not what we are doing. We create esports events, we have our own tournament platform, media and production. WePlay! Esports is the first esportainment company that combines esports, storytelling and entertainment content. We want to entertain esports fans and attract new ones by organizing esports online tournaments and LAN finals for professional teams from 2012.