Position: Technical Support Engineer
Company: Matrix
Category: Support
Experience required: 3y
English level: fluent
Published: 2022-08-01T00:00:00+03:00

Matrix Eastern Europe, the offshore division of Matrix IT, one of the leading global R&D services companies with more than 10,000 professionals, is looking for a Technical Support Engineer to join one of our teams-Natural Intelligence!

Location - POLAND! 

Natural Intelligence is a global leader in the online comparison market. Our goal is to simplify decision-making and connect customers with valuable brands.
Our technology helps millions of consumers around the world make smarter, more confident buying decisions. We do so by creating trusted comparison websites that enable consumers to easily compare products and services online and form high-value relationships with the brands they choose. Our partner brands, some of which are among the most prominent websites worldwide, utilize our platform
to maximize their online presence.

**Responsibilities:**
• E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.
• Manage Production Incidents on our websites and internal infrastructure -  • • Identify issues severity and impact from a Technical and business aspects , • Own issue till resolution and report progress to relevant stakeholders.
• Production Sites & Application Monitoring -  R&D focal point overseeing production systems monitoring and Health Check status
• Reporting  - Provide company stakeholders with periodic  performance insights reports.
• On-Call readiness during offline-hours supporting priority production Incidents

**Requrements:**
• 2+ years’ experience in Tier 2-3 technical support roles.
• Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).
• Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.
• Knowledge in web:  HTML, CSS,JS etc.
• Basic knowledge of troubleshooting performance issues in distributed microservices environment
• English fluency – A MUST.
• Passion for support and helping others.
• Proven record of working in a highly pressured multi-tasking environment and working independently

**Advantages:**
• Familiar with Google Adwords/Analytics
• Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, Cloudwatch)
• Experience with ETL and BI tools such as Tableau