Position: Customer support
Company: WiserBrand
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2022-01-01T00:00:00+02:00

Requirements:

Upper Intermediate spoken and writing English;
At least 1 years of customer care or similar experience;
Experience with customer relations systems (ZenDesc, Kayako etc.);
Ability to resolve challenging situations and focus on the client’s needs;
Stress-resilience and ability to handle difficult clients;
Great attention to the detail;
What you will do:

​Taking care of customers, contacting them via phone, chat and email;
Ensuring the best quality of service;
Working with data entry systems and CRMs;
Closely collaborating with the US customer care department;
Working evening shifts (from 15:00 to 24:00 Ukrainian time — taxi expenses will be compensated).
​What we offer:

​A full-time job and a long-term contract;
Stable working hours (from 15.00−00.00) with compensated overtime and taxi;
Official employment, managing your taxes and accounting;
Kharkiv IT Cluster membership;
Career and professional growth opportunities;
High salary (determined during the job interview), regular performance reviews;
Cozy office in the downtown of Kharkiv City;
Paid vacation and sick leave;
Optional benefits package that include Health insurance, Gym membership, English courses, compensation of certification, courses, and training; Internal meetups;
Creative and lively team of IT specialists, adequate management and zero unnecessary bureaucracy;
Unlimited snacks and good coffee;
Regular team buildings.
About us:

WiserBrand is a digital company with over 5 years of practical experience, providing various services to eCommerce-oriented brands aimed at making their revenue grow.

​We take a combined approach to help online-based businesses and offer Web Developing/Digital Marketing/Customer Care services, ensuring the highest level of customer satisfaction.

​We have got a sales office in New York and 2 development and support offices in Kharkiv with 100+ people working.

Our Team is always excited about opportunities to work with new professionals.

Sounds interesting? Join us!