Position: CX Lead/Change Visioner
Company: Star Global
Category: Other
Experience required: 5y
English level: fluent
Published: 2023-03-01T00:00:00+02:00

**We are looking for you!**
The project is focused on the design and delivery of a platform solution for one of the world’s leading creative advertising brands. The platform concept is best described as a cross-organization “operating system,” a centralized hub for distributed innovation. The platform will become an entry point for different target audiences keen on using their own and 3rd party digital products while contributing to developing new applications.

**The Customer Experience Lead** will manage interactions with various stakeholders across the organization to ensure the smooth onboarding of new user groups and the best possible customer experience with the platform’s capabilities and services. This role includes defining and mapping the customer journey, monitoring and analyzing customer feedback, identifying touchpoints, and implementing strategies to improve customer engagement, satisfaction, and lifetime value of the developed solution.

**Skills and experience you can bring to this role!**
Qualifications and experience:

- Degree in Marketing, Project/Change Management, Product Development, or similar professional background;
- Broad range of experience in both strategic and operational areas, including customer journey mapping and profiling, CX (customer experience), targeted marketing and segmentation, as well as the ability to interpret complex insights and analytics;
- Experience in delivering commercially successful customer solutions into the market through multiple channels, with an ability to prioritize and align key stakeholders throughout the process; 
- Solid experience in CRM practices and solutions;
- Outstanding interpersonal and communication skills in consultation, facilitation, negotiation, and influence, and the capacity to interact with senior-level management;
- Excellent computer literacy skills and a strong passion for adopting new technologies and solutions to streamline business routines;
- Ability to drive change and CX initiatives as a project-based effort with particular goals, milestones, resource constraints, efficiency metrics, etc.;
- Experience with Agile software development.

**What impact you’ll make**
- Work with stakeholders across the business to review and drive the end-to-end customer experience
- Identify opportunities for improvement in the development of customer experience;
- Define optimal strategy, methods, and tools for organizational change implementation;
- Synchronize customer experience needs with the  business goals and project delivery roadmap;

**What you’ll get**
Regardless of your position or role, we have in place a wide array of benefits including flexible working (hybrid/remote models) and generous time off policies (unlimited vacations, sick and parental leaves) to make it easier for all people to thrive and succeed at Star. On top of that, we offer an extensive rewarding and compensation package, intellectually and creatively stimulating space, health insurance and some more.

Your holistic wellbeing is central at Star. You'll join a warm and vibrant multinational environment filled with impactful projects, career development opportunities, mentorship and training programs, fun sports activities, and workshops.