Position: Technical Support Engineer (night shifts)
Company: Ciklum
Category: Support
Experience required: 2y
English level: upper
Published: 2020-07-01T00:00:00+03:00

Please pay attention to the working schedule: night shifts coverage (1 week: 00:00 – 08:00/ 1 week: 16:00 – 01:00)

About Us:

We are a radically innovative BI company focused on redefining every aspect of business analytics
We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder
We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence
We’re on-boarding rapidly! We have over 750 employees with offices in Kyiv, San Francisco, New York, Tel Aviv, Scottsdale, Melbourne, Tokyo and London
We believe strongly in a data-driven approach to all that we do. We`re constantly measuring and optimizing everything about the business
We’ve been recognized by Comparably, Glassdoor and Best Places to Work for our amazing company culture
Why You Should Join Our Team?

 We live our values. We care about each other, the technology we create, and the customers we support. We know we’re constantly learning and improving, and look forward to sharing insights and techniques with each other
We have interesting customers. We support the Red Cross with dashboards about supplies, help a suicide prevention hotline with SQL+Python ML analysis, and enable Tinder to make better matches
We are our own customer. We’re heavy users of the features we build and have an intuitive understanding of what makes data teams so special and successful
“You have unlimited questions remaining” is core to our team’s philosophy. We are excited about learning and sharing together, and work hard to make sure that everyone is set up for success
Responsibilities
Investigate technical problems and diagnose root causes
Develop, design and propose solutions to meet technological and business needs for customers
Provide reliable resolution of critical and high impact problems for customers
Work with R&amp;D and Product teams to meet customer requirements and improve our product
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Manage projects internally as well as externally
Present complex technical information to non-technical audiences
Take part in the creation and maintenance of our knowledge based and community
Requirements
You already have 1 year of experience with IT infrastructure and applications support
You also have some experience with relational databases (MS SQL, MySQL, Oracle)
You’ve already been involved in creating and supporting infrastructure for SaaS systems
You’ve also got bachelor’s degree in Information Systems / Computer Science / Industrial Engineering / Management / Economics or equivalent
Desirable
A solid understanding of Linux fundamentals and tools
Experience with virtualization and cloud services (AWS, vSphere)
Web development background and/or programming familiarity
Experience with NoSQL databases such as MongoDB or Hadoop
Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Cognos or QlikView
Knowledge in writing SQL and understanding business requirements
Personal skills
You have data driven, analytical mind and excellent problem-solving skills
You’re detail-oriented thought process with ability to prioritize and multitask
You have proven ability to motivate and work both independently and in a team environment
You also have passion for support and helping others
In addition, you have Strong desire to learn, grow and contribute to overall company values of collaboration and service
You have excellent English – communication, listening, presentation, and writing skills
What's in it for you
Variety of knowledge sharing and training opportunities
Unique working environment where you will have a chance to communicate and work directly with clients
Competitive salary
Career and professional growth
Possibility to work for a big, global and successful company
Long-term employment with 20 working-days paid vacation and other social benefits
State of the art, cool, centrally located offices with warm atmosphere, which creates really good working conditions
Ability to improve English communication skills by working in a diverse and distributed team of professionals and meeting with customers