Position: Customer Success Manager
Company: SE Ranking
Category: Support
Experience required: 1y
English level: upper
Published: 2022-04-01T00:00:00+03:00

Responsibilities:
Orchestrate overall relationship with assigned clients, which will include: Growing adoption, ensuring retention, and happiness.
Achieve NDRR, Expansion and Renewals KPIs.
Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
Measure and monitor customer’s achievement of critical and key performance indicators
Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to tell about new opportunities and changes
Cement yourself as a trusted/strategic advisor with customers and drive continued value of our product and tools.
Work to identify and/or develop upsell opportunities.
Advocate customer needs/issues 

Requirements:
Meaningful experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in SaaS.
Experience in Customer Success , SaaS experience is a benefit
English — Advanced level, perfect written and spoken language diverse and firm practical knowledge of conversational English (other languages are highly appreciated)
Confirmed ability to drive continuous product value.
You will be a strong teammate, but still a self-starter.
Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
Good technical and problem solving skills coupled with the ability to provide quick resolution to problems.
Prior experience conducting workshops to customers and discussing pros cons of implementing various tools, features and business value.
You have played in the Enterprise and/or cloud software space.
Experience navigating and steering customer engagements to completion with a high level of customer happiness.
 
Will be a plus:
Experience with Hubspot or other CRM systems, Jira;
Sales skills are highly favored;
Power BI and Data analysis.

What we offer:
20 days of vacation
Flexible work schedule
Full coverage of all PE tax expenses
Full compensation of expenses on medical insurance
50% reimbursement of conference tickets and educational courses
Compensation for individual English courses
Fun corporate events and team building events
A top-notch product that is easy to market
Opportunity to take part in the product decision-making process
Work with a well-motivated fast-and-furious team
Supportive environment of marketing professionals that value quality above quantity