Position: Customer Support (Japanese)
Company: bg.solutions
Category: Support
Experience required: 1y
English level: upper
Published: 2020-12-01T00:00:00+02:00

BG Solutions is a holding company that includes various areas: educational projects, content projects, development of IT products. All projects are focused on foreign markets (Africa, Asia, Australia, Canada, Japan). We are looking for a Customer Support Representative (Japanese).

Key responsibilities:
Communication with players via live chat, telephone and e-mail in order to create a trustworthy and friendly atmosphere for the clients.
Making sure clients get the best experience using our brands 24/7.
Ability to work night shifts(1-2 per week).
Quick, polite and accurate answering-back to customer requests and enquiries.
Provision of layers with information on all promotions they are eligible for, new games, rules amendments, etc.
Assisting players with any technical issues they might have with help of technical specialists if needed.
Close cooperation with product team, suggesting special service improvements for players, based on feedback from clients.

Candidate requirements:
Experience in Customer Support Service.
Perfect spoken and written English or Japanese
Self-motivation, reliability and ability to work independently.
Focus on customer needs and good customer service skills.
High communicative abilities and patience.

What you get:
Working in a friendly team, favorable for professional growth.
Opportunity of career development.
Competitive salary and additional benefits.