Position: CRM Consultant (Creatio)
Company: Talentuch
Category: Support
Experience required: 2y
English level: upper
Published: 2021-09-01T00:00:00+03:00

**About the role**

We are looking for someone who enjoys technology and its application in a business area. You will be called upon to participate in calls for identification of needs, design sessions, CRM roadmap, configuration best practices, development approach, and implementation strategies for our CRM projects.

**Main responsibilities**

- Support existing clients in providing solutions to their business needs in the context of CRM projects and maintain a relationship of collaboration and trust with them;
- Ensure the client requirements are analyzed, documented, and designed into technical requirements (user stories);
- Create a release plan/CRM roadmap for the project with detailed functionalities and resource allocations;
- Lead project delivery using agile best practices;
- Understand and lead integration capabilities such as APIs, middleware, etc.;
- Lead CRM solution design including ERD creation and implementation;
- Support development team during the implementation of CRM project;
- Validation of test cases for the requirements;
- Coach and mentor junior/intermediate CRM consultants;

**Qualifications**

- Bachelor’s degree in computer science and/or management and/or software engineering;
- Several years of relevant experience as a consultant or in a similar position;
- Several years of Creatio CRM implementation experience;
- Strong knowledge of best practices and documentation in business analysis;
- CRM certifications (preferably Dynamics, Salesforce, SugarCRM) are an asset;
- Must have the mobility of traveling;
- Experience in an agile environment, an asset;
- Knowledge of the Atlassian suite (Jira, Confluence);
- Good oral and written communication skills in English;
- Be structured, organized, and have a good sense of priorities.

**The company offers**

- Sponsorship program for relocation to Canada;
- Compensation based on experience;
- Annual performance and salary review;
- Flexible working environment and hours;
- Bonuses for health;
- Two weeks of paid time off;
- Platforms for constant development, paid by the company;
- Great working environment.

**About the company**

Since 2001, our client has implemented internationally recognized CRM solutions such as Oracle Sales Cloud, Salesforce.com, SugarCRM, Creatio, and Microsoft Dynamics CRM.
Every implementation is tailored to be conveniently adapted to the needs of each business. Over time, Company has developed a step-by-step implementation process that assures success by taking into account the essential needs of each individual business with which we work. This process not only allows us to provide tailored services, but it also allows us to provide their clients with a very flexible pricing structure.
The experts at the Company implement CRMs as work tools, not databases. Hundreds of implementations gave us a unique ability to provide CRM solutions that are used optimally by their clients.