Position: Salesforce Service Cloud Engineer (with Apex)
Company: Svitla Systems
Category: Salesforce
Experience required: 5y
English level: upper
Published: 2022-10-01T00:00:00+03:00

Our client is the Israel eCommerce division of  a successful and established Canadian retailer, and it is a  50-year-old company, privately owned and very profitable. They offer home fashion and decor products, including furniture, window coverings, bedding, lighting, home accents, wall décor, and seasonal products through its retail stores across Canada and online.

**Requirements:**
4+ years of business systems administration and/or management, including Salesforce Service Cloud
Systems delivery/project management experience including requirements gathering, analysis, design, testing, deployment, training, and delivery.
Collaborate with cross-functional, virtual teams and stakeholders.
Provide verbal and written communications to technical teammates and Sales and Marketing teams/leaders.
Experience with Salesforce Communities and Lightning experience preferred.
Apex knowledge is a must.

**Responsibilities:**
Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builder, validation rules, approvals, dashboards, reports, etc.
Driving the innovative use of Salesforce.com as a productivity tool and business platform
Interfacing with end users to understand feature requirements and/ or address support issues.
Maintaining & enhancing visual layouts, process builder and business logic to enhance business processes and improve user experience.
Deploying Salesforce meta-data between non-production and production environments using appropriate tools
Creating documentation, maintaining standardization and looking for ways to continuously improve processes & procedures.
Developing, launching and managing in-depth dashboards and reports for all team functions at both management and individual levels
Remaining current on Salesforce.com best practices and technologies and advising on these practices for Salesforce based solutions.
Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications.
Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform.
Creates support documentation and procedures.
Mentors and trains junior team members as well as training peer team members to address skill gaps.

**Will be a plus:**
Experience with marketing automation systems (Marketo, HubSpot, salesforce marketing cloud / Pardot)
Salesforce certification: Administrator, Advanced Administrator

**We Offer:**
US and EU projects based on advanced technologies.
Competitive compensation based on skills and experience.
Annual performance appraisals.
Flexibility in workspace, either remote or in one of our development offices. 
Comprehensive medical insurance including dental and massages.
Sport reimbursement program for onsite and online activities.
Support of a healthy lifestyle, compensation for running events.
Bonuses for recommendations of new employees.
Bonuses for article writing, public talks, other activities.
Personal loan budget available for long-term personnel.
20 vacation days, 10 national holidays and sick leaves.
Maternity leave policy and family days off.
Full compensation for conferences, courses, English classes.
Free webinars, meetups and conferences organized by Svitla.
Gifts for birthdays, New Year, anniversaries, children and more.
Corporate celebrations and activities, regular lectures on various topics.
Awesome team, friendly and supportive community!