Position: Technical Support Engineer (Departament)
Company: Sigma Software
Category: Support
Experience required: 2y
English level: upper
Published: 2021-11-01T00:00:00+02:00

**Project**
We have a few different opportunities with various needs and specifics:

Social startup from the USA – we support Azure infrastructure
Project for Swedish software company – we help to organize an internal support center with 200+ employees
Project for German automotive company– automatization of internal task using scripts and RPA tools
Support-related activities:

Configure and troubleshoot Linux servers
Manage Linux server via Linode/Digital ocean web interface
Automate routine server task via Ansible
Setup backup replication servers
Configuring Nagios monitoring system

**Requirements**
At least Upper-Intermediate level of English
Basic knowledge of Support methodologies, processes, planning, tools, and techniques
1+ years of experience with OS Administration
1+ years of experience with Log Management and Storage Management
1+ years of experience with Data Backup and Recovery
Basic knowledge in HTML/CSS

**Responsibilities**
Providing 2nd level technical support services on a 24/7 basis
Securing that the agreed levels of service are met according to the Service Level Agreement (SLA)
Monitoring of Infrastructure and Integrations to other systems
Incident and escalation reporting
Reporting status and progress according to the project and company demands
Creating and updating support and maintenance related documentation
Performing all tasks and providing deliverables on a good level of quality
Reporting status and progress according to the project and company demands
Maintaining and developing positive relationships with customers and colleagues