Position: Tier 1 Customer Support Engineer 24/7
Company: Globallogic
Category: Support
Experience required: 1y
English level: intermediate
Published: 2020-03-01T00:00:00+02:00

**Job Description:**
Strong technical skills with networks and related technologies;
Knowledge/Experience with support of Windows operating systems on admin level:
- How the system works;
- Main networking tools;
- How to identify and troubleshoot performance issues on the system.

Knowledge or/and Experience with support of networking environment:
- Experience with tcpdump and wireshark;
- Know OSI model with a detailed description of each layer;
- DHCP understanding (messaging, relays, optional fields).

Experience in customer support/product support activities:
- Good English and German (chat, email, SalesForce, NetSuite);
- Deep cooperation with R&D department;
- Stong troubleshooting skills;
- Team-player;
- Service-orientation.

**Would be a plus:**
- Experience with  Jira / Confluence;
- Black-Box testing;
- Knowledge\Experience in Bash\Shell.

**Job Responsibilities:**
- Be responsible for providing technical support in assigned product areas to customers with diagnosing, troubleshooting;
- Work closely with SW Engineering and QA for escalated issues.
 
**Project Description:**
By integrating and correlating information from multiple and diverse systems across the organization and coordinating response actions, the Product ensures that everyone in the operational chain knows what is happening and what to do. The team designs, implements, and deploys gateways between the Product and 3rd party systems like access control, fire security, video surveillance.