Position: Customer Success Manager
Company: Yalantis
Category: Sales
Experience required: 3y
English level: fluent
Published: 2023-08-01T00:00:00+03:00

At Yalantis we create custom tech solutions as well as provide a wide range of software engineering services for our clients to reach their business goals.

We’re looking for an experienced **Customer Success Manager/Account Manager** who will be tightly cooperating with our existing and newly-engaged clients aiding maximization of collaboration efficiency, ensuring customer-centric approaches, and bringing business value throughout the whole journey of partnership.

As a Customer Success Manager/Account Manager, you will work closely on existing accounts with the Delivery Management team as well as the Top Management team to keep up result-driven partnership, with a focus on customer satisfaction and mutual business growth.

**What we offer:**

— Variety of clients types — You will have the ability to cooperate with different businesses from start-ups to big enterprises known for years

— Variety of domain expertise — You will gain an understanding of goals and challenges in different industries

— Partnership and teamwork — You will have the support of internal cross-functional teams, Department Leaders, and Top Management to build holistic offers to customers and receive meaningful knowledge-sharing advice

— Efficient processes and open-minded approaches — You will be a participant in structured and transparent processes for operational efficiency while at the same time having enough room to use your creativity in ideas realization.

— Goal and target orientation — Your KPIs will be aligned with a company goal and forward-thinking approach combined with a clear compensation plan and benefits.

**What you’ll help us with:**

- Facilitate Business growth of existing accounts and projects within the account
- Monitor Customers’ satisfaction, initiate and suggest areas of improvement
- Detect customers’ business needs/goals/objectives, project success criteria
- Create an account development strategy
- Discover new business opportunities with both existing and former clients
- Build solid referral streams
- Organize Stakeholders’ Management and Communication Plan
-Build trustful and long-lasting relationships with Customers, expand the network
-Visit Yalantis Customers on-site during business trips

**Here’s the experience that will help you with the job:**

- 3+ years of account management experience
- Experience working with B2B international clients in IT outsourcing
- Experience as Sales Manager /Engagement Manager
- Proven experience in accounts’ growth;
- Strong communication skills (with different types of stakeholders)
- High level of negotiation and persuasion/argumentation skills
-Understanding of software development processes and methodologies
-Self-organizational and result-oriented skills
- **English proficiency level: Advanced (spoken and written)**
- Ukrainian language - native

**These skills will also come in handy:**

- Experience in Business analysis/process management
- Experience in Project Management

**What you’ll get from working with us:**

- 21 days of paid vacation per year
- 3 additional days in case of marriage, childbirth or other life events
- 15 days of paid sick leaves per year
- Flexible work arrangements
- Workation and relocation program (Larnaca, Warsaw).
- Paid English classes
- Team building and corporate activities
- Special corporate currency and merch store.