Position: Technical / Customer Support Team Lead
Company: Dripify
Category: Support
Experience required: 3y
English level: upper
Published: 2021-11-01T00:00:00+02:00

Looking for a tech / customer support team leader to join our team (100% remote, full-time position)

**Project** -> https://bit.ly/3yHBcRC

**Mandatory requirements:**
- Fluent-level English (spoken and written) required
- Minimum 2 years experience leading Customer / Technical Support team 
- Minimum 3 years experience working in front-line Customer Support or Helpdesk teams in a SaaS-type environment working closely with Product and Development Teams
- Development or QA experience would be a BIG advantage

**Main responsibilities:**
You will function as a senior team member, team leader, coordinator with the main goal in mind: to create, train, improve and maintain a superb tech / customer support team that is able to provide exceptional (and immediate!) user assistance via live chat/emails (calls in future). 

In addition to that, you'll need to: 
- Take an active role in our support team including taking shifts and handling tickets
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
- Be the point of contact when it comes to technical escalations
- Manage and report on all incoming technical support inquiries
- Monitor team performance and report on metrics and constantly work on its improvement
- Work to create any relevant support material for the team
- Onboard new technical support team members
- Implement any necessary preventive measures to reduce customer faults and issues
- Review all technical support related processes and documentation for
continuous improvement

**Here is what we offer:**
- 100% remote position 
- Competitive salary 
- Paid vacation of 24 days per year
-  Amazing time working with great people on a superb project

**Just a few more words about the project**:
It's a sales automation tool designed for marketers, business owners and sales teams that allow to automate lead generation on LinkedIn. Watch a quick Youtube video added to this job post to learn more.