Position: Customer Support Manager (Productivity Platform)
Company: Apiko
Category: Support
Experience required: 2y
English level: upper
Published: 2023-03-01T00:00:00+02:00

Apiko is a top web and mobile development company. We deliver A-class applications in multiple industries to remove the barriers of time and location for service providers and consumers. The main technologies we are armed with: Meteor.js, Node.js, and Express.js, React.js, React Native.

PROJECT DESCRIPTION
Hive - #1 Project Management Platform

REQUIREMENTS TO CANDIDATE
-Spoken, written English level B2 or higher;
-Ability to quickly navigate technical programs;
-Desire to learn and develop;
-Previous experience in Support Management;

RESPONSIBILITIES:
-Respond to inquiries from English-speaking customers through the online chat, and phone calls;
-Active communication with other departments to solve customer technical problems;
-Excellent understanding of the product and its new versions;
-Promoting a positive customer experience of using the service.

COMPANY AND BENEFITS:
-Stable work schedule without night shifts;
-Competitive salary & regular salary reviews
Paid vacations and sick leaves; 
-Tax compensation & assistance of a personal accountant;
-Healthcare compensation;
-Personal learning budget;
-Comfortable office in the city center in Ternopil or Ivano-Frankivsk;
-Smooth onboarding.