Position: Online Support Agent
Company: LifeChef
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-08-01T00:00:00+03:00

We seek a dedicated, hard-working Online Support Agent to join our dynamic and innovative team. The Online Support Agent will manage and respond to various service inquiries through phone calls, emails, ZenDesk tickets, and live chats. The successful candidate will play a crucial role in providing an excellent customer service experience to our new and prospective clients, leaving no questions unanswered and ensuring complete client satisfaction.

**Responsibilities:**

Respond promptly to customer inquiries through phone, email, live chat, and ZenDesk tickets.
Handle and resolve customer complaints, providing appropriate solutions and alternatives to ensure resolution.
Identify and assess customers' needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies set by the company.
Manage and update customer databases with the status of each customer.
Work with the customer service team to ensure excellent service standards and maintain high customer satisfaction.
Qualifications:

Proven customer support experience or experience in a similar role.
**Fluent in English, with excellent communication skills, both verbal and written**.
Ability to multitask, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices, preferably ZenDesk.
Customer orientation and ability to adapt/respond to different types of characters.
A high degree of commitment, responsibility, and dedication to ensuring that all customer inquiries are satisfactorily resolved.
Comfortable working remotely and managing your own time.
Must have a stable internet connection suitable for voice calls and video meetings.

**What We Offer:**

Competitive salary with benefits.
A fully remote position with a flexible work schedule.
Opportunities for personal and professional growth within the company.
An innovative and inclusive team environment.

**How to Apply:**

Please send your resume and a cover letter highlighting your customer service experience and why you're the perfect fit for this role.

Join our team and become part of a company that values high-quality customer service and a strong commitment to its customers!