Position: Customer Care Specialist
Company: Infinite Plus
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-02-01T00:00:00+02:00

We are looking for an exceptional and talented Customer Care Specialist to join our outstanding team. Your mission will be to give Support to the customers, identify and solve customer problems all around the globe.
Our products are global mobile commerce platforms that allow millions of users to have access to our games/videos/apps.

**Requirements**:
• Advanced English - both written and spoken.
• Analytical skills: to evaluate the information and decompose high-level information into details.
• Experience of Google Suite (Spreadsheet, Docs) / Microsoft Office.
• Excellent communication skills.
• Ticketing systems (FreshWorks, Zendesk, Salesforce, etc.).
• Self-driven, responsible, outspoken, passionate.
• Quick logical thinking.
• Experience as a support manager or similar is a plus.
• Arabic language is a plus.

**Roles and responsibilities**:
• Resolves product or service problems by clarifying the customer’s complaint.
• Determining the cause of the problem.
• Selecting and explaining the best solution to solve the problem.
• Expediting correction or adjustment.
• Following up to ensure resolution.
• Keep a record of each case in the dedicated web tool.
• Escalate higher problems and transfer them to the appropriate team when needed.
• Notify Leads when a recurrent problem appears, to prevent further cases.
• Be able to identify problems and create new templates for recurrent ones.
• Work on the reporting and analysis.

**We offer**:
Paid vacation, sick leave, and days-off.
Free morning schedule (start from 8 to 11 am).
Payment for external training.