Position: Solution Implementation Consultant
Company: Castlerock Consulting
Category: Support
Experience required: 5y
English level: fluent
Published: 2021-10-01T00:00:00+03:00

**ABOUT US**
Working with us involves implementing leading edge customer experience solutions covering voice, AI and messaging technologies for global brands combining our own technology with partner offerings from the likes of Google, Nuance, Genesys and others. This is a unique opportunity – we are a company with a young, dynamic and entrepreneurial team of dedicated specialists.  This is a not just a job, it is a great chance to enhance your learning opportunities.  We are looking for people who want out of a dull, overpopulated, unexciting consulting house to move into something fresh and edgy.

**ROLE and EXPERIENCE REQUIRED**
2 - 6 years’ post graduate experience 
As a Solution Implementation Consultant with Syndeo you will be working with forward thinking businesses and helping them implement our solutions. 
The role is broad which makes it tough to describe but it is likely to include: participation in customer workshops to design outcomes using both our own products and those of our partners; application of best practices regarding customer experience and user interaction design; delivering customer training courses; installation, troubleshooting, and support of the Syndeo and partner products; creating and executing test scripts for outcomes and other logic; and user acceptance testing support.  

You will be working directly with our customers and must have superb interpersonal and communication skills, as well as the ability to work well within a fast-paced environment and to tight deadlines.  A team player you must be highly motivated and confident with a flexible attitude. 
Your style is to get things done with minimum friction, and to respond rapidly when called on. You must be a logical thinker, meticulous and professional. 

The kind of person we are looking for will have: 
•	Degree with an IT element OR an aptitude for computing. 
•	Demonstrable experience in a customer-facing role.
•	Understanding of solutions deployment and operation as well as functionality.
•	Awareness of business environments into which solutions have been delivered. 
•	The ability to balance project demands with those of the wider organisation and make sensible decisions under pressure taking a balanced view of technical and commercial demands.
•	Fluent in English. 
•	Any previous experience in implementing solutions involving the following is highly desirable: 
o	Digital communication, interactive voice response (IVR) and contact center technology, particularly Genesys
o	Cloud based contact center solutions 
o	Chatbot platforms (e.g. Google DialogFlow, Nuance Mix)
o	Process flow development
o	Customer experience (CX) design methodology and approach
o	Scripting using the likes of JavaScript or similar languages

**BENEFITS WE PROVIDE**
•	Motivating salary and annual pay review aligned to performance. The better you perform the more you earn. 
•	Flexible holidays and annual leave in accordance with Ukrainian legislation.(including public holidays). We encourage our people to take the time they need to travel, develop interests and spend time with family and friends. 
•	Flexible working hours. Syndeo cares about the work you produce, not just the hours you put in. 
•	Exciting and fast-paced working environment. 
Most importantly, a great learning curve in terms of digital technologies. You shall gain the full “life cycle” exposure, there is on-the-job training utilising a pairing approach with highly experienced peers.