Position: Application Support Engineer
Company: NascTech
Category: Support
Experience required: 1y
English level: intermediate
Published: 2022-07-01T00:00:00+03:00

Operating since 2010, NachTech is an established company focused on Telecom sphere. We are a company with Irish and Ukrainian roots. Our clients are companies all over the world. Our product give perfect solution how to optimize and reduce customers' business processes costs. We work in such regions as Asia, Oceania, Australia, Africa, and Latin America. Our employees live in 14 countries around the world.

**We offer:**
1. **Remote work.**
2. **Salary 1000 - 1200 USD** depending on your experience and achievements.
3. **Fixed working day** from 8 to 17 in Kyiv, 1 hour lunch time, Mon-Fri.
4. Vacation leave: 18 working days' annual leave
5. State holidays are granted
5. The opportunity to apply your skills in the international company, gain experience of international cooperation.

**Our ideal candidate has the advantages:**
1. Experience in software technical support
2. Basic knowledge of Linux OS administration and computer networks (ping, traceroute, sockstat, netstat, tcpdump, trafshow, mtr, telnet, etc.)
3. Basic skills of working with Databases at the level of building simple queries
4. Strong analysing skills to compare data from various sources (analysis of logs from various subsystems)
5. Experience in finding the root causes of problems
6. Experience to work in a team, strong communication skills
7. English level not lower than Intermediate (B1)
8. Experience in technical support of an Internet provider, a mobile communication provider - will be a plus.
9. Not so much a system administrator, but an administrator of specific software

**If you meet the most of the requirements - send your VC**

**Your responsibilities:**
1. Conduct acceptance of project documentation in order to provide further support 
2. Good understanding of the Basic Software Structure and Integration one (components and logic of solution, included interfaces and ports).
3. Prepare and support documentation about components and settings of Software environment on Support 
5. Secure Software fundamental data (users, groups, locations, etc.)
6. Proactively analyze software/DB traffic logs and traffic in order to prevent service collapse and provide monthly reports of server availability
7. Classify and process requests from project teams and customers (incidents/change requests).
8. Accept and be responsible for the prompt resolution of incoming requests, carry out technical coordination: transfer requests to specialized teams or leave them in their own execution, decompose tasks, deadlines control.
9. Understand the necessary set of activities and perform fast  troubleshooting of problems in order to identify and eliminate the root cause