Position: Customer Support Specialist
Company: Skylum
Category: Support
Experience required: 1y
English level: upper
Published: 2021-12-01T00:00:00+02:00

Skills we look for:
— At least 1 year experience in Customer Support
— Fluent English is a MUST;
— Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;
— Previous experience of working as a customer support specialist;
— Interest in photography;
— Excellent communication skills;
— High level of personal responsibility.

Would be a plus:
— Knowing a second language (German, French, Italian, Spanish, Japanese);
— Photographer portfolio;
— Experience working with Photoshop and Lightroom.

Your daily tasks will be:
— Handle and resolve all customers’ complaints and requests (via emails and social media channels);
— Answer technical and billing questions;
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones;
— Develop the knowledge base (FAQ, etc.);
— Translate advertising materials if necessary.

What we offer:
For personal growth:
— A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
— An educational allowance to ensure that your skills stay sharp;
— English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:
— A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
— The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:
— Medical insurance;
— Twenty-one days of paid sick leave per year;
— Healthy fruit snacks full of vitamins to keep you energized.

For leisure:
— Twenty-one days of paid vacation per year;
— Fun times at our frequent team-building activities;
— Corporate events at least two times per year.