Position: Head of VIP (gambling)
Company: Gamicorp
Category: Support
Experience required: 3y
English level: upper
Published: 2023-09-01T00:00:00+03:00

We are looking for a Head of VIP who has ambitious goals, is an expert in their field, and can strengthen our team in new horizons.

**Responsibilities:**
1) Develop and implement a comprehensive VIP service strategy and tactics to meet the needs and expectations of our high-value clients.
2) Lead and inspire a team of VIP service professionals, providing guidance, training, and mentorship to ensure a customer-centric approach and exceptional service delivery.
3) Analyze customer data, market trends, and feedback to identify opportunities for improving VIP services, personalization, and customer satisfaction.
3) Collaborate with cross-functional teams, such as Sales, Marketing, and Product Development, to align VIP service initiatives with overall company goals.
4) Establish and maintain strong relationships with VIP clients, understanding their unique preferences, requirements, and expectations.
5) Implement performance metrics and KPIs to track the effectiveness of VIP service initiatives, and provide regular reports and recommendations to senior management.
Continuously assess and optimize VIP service processes, systems, and technologies to enhance efficiency, effectiveness, and scalability.
6) Stay up to date with industry best practices, emerging trends, and competitive landscape in VIP service management, incorporating relevant knowledge into our operations.

**Requirements:**
1) Proven experience (5+ years) in a similar role, managing VIP or high-value client services in a fast-paced and customer-focused environment, preferably within the Asian market.
2) Strong analytical and problem-solving skills, with the ability to interpret data, extract insights, and make data-driven decisions to drive improvements in VIP service delivery.
3) Exceptional leadership and team-building abilities, with a track record of successfully managing and developing high-performing teams.
4)Results-oriented mindset, with a demonstrated ability to set and achieve ambitious goals and objectives.
5) Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with VIP clients, as well as collaborate effectively with internal stakeholders.
6) Proactive and adaptable approach, with the ability to thrive in a dynamic and rapidly changing business environment.
7) Fluent in English (written and spoken), knowledge of local languages is a plus.
Knowledge of the Asian market, customer preferences, cultural nuances, and industry-specific VIP service requirements.
8) Proficiency in CRM systems, customer data analysis tools, and other relevant software applications.

**We offer:**
- Possibility of remote work from anywhere in the world
- Work in a company where there is no bureaucracy, and decisions are made quickly
- Work in a friendly atmosphere among people who love their work
- Qualified department heads who are interested in the development of team members
- Performance review every 6 months of work
- Annual bonuses, bonuses based on work results
- 20 working days of vacation, 5 days off and sick pay
- Paid overtime, if it occurs