Position: Customer Implementation Manager
Company: Arbostar
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

Requirements:
— Excellent communication skills in English (C1 level at least)
— Previous experience in IT industry;
— Passion about your role and contribution to the company vision;
— Positive attitude towards customers, company, and colleagues;
— Energy and self-drive — being eager to learn and keen to share;
— Exceptional communication skills and ability to carefully listen;
— Professionalism and tact — hold yourself to high standards;
— Good organizational, time-management, and prioritizing skills;
— A result-driven personality;
— Ability to effectively communicate technical information in non-technical terms;
— You should be a well-organized person, who it’s easy to rely on
—Familiarity with Salesforce.com, SAP Sales Cloud or other CRM platform would be an asset.

Responsibilities:
— Gathering all the information for the implementation from the clients who just signed up;
— Onboarding process for the new clients assigned to a manager;
conducting trainings for the assigned clients;
— Forwarding clients' requests to the technical team;
— Making sure that all the requests are fulfilled in a timely manner;
— Following clients up in order to make sure that they are actively using the system and do not have any pending questions/issues/requests;
— Conducting refresher trainings for the assigned clients.

We offer:
—  An opportunity to have a strong influence on the direction of the company;
— Steep learning curve and personal growth;
— Own your time with a high level of independence and no micromanagement;
— Collaborate with clients from all over the world, ranging from Silicon Valley hot start-ups to corporations with 80 million customers;
— Competitive salary;
Monthly education allowance for courses, training, books, events.