Position: Support representative
Company: codesmart
Category: Support
Experience required: 2y
English level: fluent
Published: 2020-05-01T00:00:00+03:00

Deliver customer support by email/chat for an online services company.
Requirements:
Customer oriented, hard working, able to work autonomously. At least 3 years experience providing customer support to woman clientele with excellent English and previous call centre experience.

Responsibilities:
 • Providing help and advice to customers using our online service
 • Communicating courteously with customers by email/chat/voice
 • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
 • Issuing refunds or compensation to customers
 • Keeping accurate records of discussions or correspondence with customers
 • Producing written information for customers using our CRM software
 • Developing feedback or complaints procedures for customers to use
 • Improving customer service procedures, policies and standards of our organisation
 • Discuss with other managers possible improvements to customer service
 • Involvement in staff recruitment and appraisals
 • Training staff to deliver a high standard of customer service
 • Learning about our organisation's products and services and keeping up to date with changes

Дополнения:
- свободный английский;
- проект новый, подобный https://www.keen.com
- отпуск 20 дней;
- обеды;
- комфортное рабочее место;
- потенциальный рост до руководителя отдела клиентской поддержки.