Position: B2B Customer support representative
Company: AnyTeam
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-01-01T00:00:00+02:00

Position: full-time (remote and/or office)

**What you'll do:**
●Assistance with customers' incoming requests through ticketing system (messaging via help desk through email and texting channels); 
●Comfortable writing customer-facing documentation (Knowledge Base help articles, FAQs);
●Customers' Technical assistance on first phase of integration; 
●Support and issue solution from all types of requests (payment assistance, technical questions, overall questions regarding the service); 
●Work with CMS (keeping up to date + optimization)

**Your skills:**
●Experience of work in Kibana, Jira, Postman;
●Basic level of PHP/Phyton knowledge;
●Basic level of HTML;
●Understanding of work with API;

**Would be a plus:**
●Experience in FinTech (work with any kind of payments systems);
●Familiar with Crypto, understanding its principles;
●English (Intermediate);

The first interview step is a test task.

**Schedule:**
5/2 from 10:00 a.m. till 19:00 p.m. 
May be adjusted, based on workload + quantity of incoming requests.

**Have questions?** 
We give additional information about team, interview steps, conditions under request, so feel free to contact about details :)