Position: Customer Support Agent
Company: Xpower
Category: Support
Experience required: 2y
English level: upper
Published: 2021-09-01T00:00:00+03:00

We’re looking for a proactive customer support agent, with a good knowledge of spoken and written English. Your responsibility will be analyzing customer tickets, understanding the core of their problem, and escalating it to the necessary departments (is it a bug or a feature, or both?). 
Eg: So you need to be able to think on a high level about the actual problem and what the customer is trying to achieve, instead of literally trying to solve the issue, because the customer might be abusing the system or using the wrong configuration, etc.
You’ll also be taught to perform QA testing and debugging using our tools that are already in place. This will be necessary in order for you to 

What we offer:
A young and dynamic team of (allegedly) intelligent people. We’ll train you regarding the technical aspects of web application building and infrastructure, we’ll teach you how to use AWS and a bunch of it’s services. And we’ll invest time to guide and steer you to improve yourself as an individual.

You can always remain a support agent if you would like to, but these will be the possible career paths for you over time, depending on your hard- and soft-skills;

Customer Success Agent
Customer Support Manager
Developer
Business consultant
Project manager

A possible relocation to Belgium might be considered, depending on which function you’ll progress to.

- flexible working day (you can work at the most productive time of the day or night)

- minimum bureaucracy (the hiring process consists of two stages - - interview with PM and interview with tech lead)

- 20 days of paid vacation per year. If during the year you do not use your vacation, then at the end of the year, the company charges you with a bonus to your salary in the form of a cash equivalent

- full benefits package

- medical insurance with coverage up to 50,000 euros per year

- paid maternity leave

- the possibility of obtaining a Belgian work visa

We’re in a transition state between a startup and a scaleup, having customer such as;

- MAN Belgium
- MAN Italy
- Gefco
- Volvo Belgium (all of the Belgian Volvo car dealers)
- Ford SmartLabs
- Bluekens
- Luyckx
- Machineland
- Angloparts
- Etc…

Most of our customers are from the automotive sector, but not limited too, as we have a very abstract product in some aspects comparable to Salesforce or MS Dynamics.

We value our people and employees and their ambitions, so that we can align their tasks in function of where they want to grow career wise.