Position: Customer service engineer
Company: PeopleForce
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-02-01T00:00:00+02:00

**About us:**

PeopleForce is a modern SaaS based Human Resource Management (HRM) solution that allows companies to optimize their business and create high level employee experience.

www.peopleforce.io

Our team quickly adapts to customer needs to deliver a high-level support experience through creative problem-solving and deep knowledge of PeopleForce software.

Customer service engineers specialize in proactively solving technical problems customers might have with the product or services. This role requires a wide knowledge of computer systems, as well as an ability to be persuasive. A background in tech or engineering will be a plus.

**Requirements:**

- Experience working in support area (1+ year)
- English, Ukrainian and Russian — Intermediate or higher (verbal and written).
- Trello, Google Docs, (will be plus knowing SQL and Jira)
- Personal qualities: a team player, stress resistance, ability to work in a high paced environment.
- Strong communication skills, patience and politeness.

**In this role, you’ll get to:**

- Develop deep knowledge of the PeopleForce software
- Communicate with our customers to effectively resolve issues through messengers (Telegram, Viber, Skype, WhatsApp, JivoChat), phone or mailbox (Gmail)
- Provide quick response to the customers remote and 10 am — 6 pm (indoor)
- Communicate thoughtful, customized solutions that help customers
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

**We are looking for people who:**

- Find creative problem solving fulfilling & challenging
- Are self-motivated & eager to learn
- Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
- Adapt quickly to changing priorities and customer needs
- Have a clear, professional, and informative communication style

**What we offer:**

- Permanent job located in central Kiev (Mon-Fr)
- Flexible work schedule, within 8 working hour day
- Coffee & biscuits, fruits etc to make you feel comfortable
- Professional education (digital resources, conferences, English lessons
- Annual leave (20 working days), Sick leave (10 working days), work from home
- Friendly environment and modern teams