Position: B2B Support Agent (English Language)
Company: Gamingtec.com
Category: Support
Experience required: 1y
English level: upper
Published: 2020-03-01T00:00:00+02:00

**Opportunity:**

Gamingtec is expanding and has an immediate opportunity for a B2B Support position. It is a permanent and full time position working from our Kiev's Office.

**Duties:**
- Monitor email queues and provide support and respond to inquiries in a professional and timely manner;
- Assess and assist the various requests related to technical and operational problems and tasks and provide solutions;
- Provide support and service to our international B2B customers;
- Coordinate with internal and/or remote departments to improve operations efficiency.

**Work Experience:**
- Previous online Support or E-commerce support experience;
- Strong ability to proactively manage assigned tasks or projects;
- Knowledge and experience working in the gaming industry would be advantageous.

**Skills:**
- Customer focus and can-do attitude
- Advanced English knowledge Level (Both spoken and written);
- Computer literacy; ideally proficient using of Office programs;
- Strong grasp on technology; 
- Analytical and problem-solving ability to understand, articulate, structure and solve client needs;
- Strong interpersonal skills and ability to use a variety of technology with a high level of proficiency;
- Presentation and communication skills: ability to deliver a presentation and communicate at all levels within an organization;
- Ability to collaborate and build long-term relationships with customers (internal and external);
- Strong ability to efficiently self-manage work time and duties;
- Strong work ethics;
- Flexibility on working hours (weekends).

If you have a passion for customer service and technology, and you enjoy working in a business to business helpdesk environment, please apply today. Full training will be provided.

**We offer:**
— Long-term employment with 20 working-days paid annual leave;
— Medical insurance;
— Support from colleagues and automatization of time-consuming processes;
— Compensation for courses, conferences, workshops, etc.;
— Summer corporate retreat and regular team-buildings;
— Sport activities;
— Free corporate English lessons;

* and if you’re also a cat lover, it’s 100% match.