Position: Customer Success Department
Company: Wizer
Category: Other
Experience required: 1y
English level: upper
Published: 2022-08-01T00:00:00+03:00

We work individually with every partner (currently around 50 with 1-20 paid customers each), mainly they prefer not to involve Wizer in communication with their child companies, but we can participate in the onboarding of their first customers. Partner CSM focuses on building the relationship with the partner POC, partner product awareness, forecasting churn, and boosting sales (can optionally participate in partner demo).

As a partner customer success manager, you will:
Play a key role in the Partner Customer Experience cycle;
Educate Partners on Managing new customer onboardings from start to finish;
Execute tailored implementation strategies based on customer goals;
Follow up on the usage and license count quarterly;
Work closely with our developers, analysts, and marketers acting as an internal spokesperson for our customers;
Prioritize tasks and manage a workflow;
Escalate the crucial issues to Executives;
Become a product expert and understand how Wizer can increase Security Awareness;
Drive improvements in efficiency, quality, response times, and satisfaction across the Customer Success team.

Hard skills:
1+ years experience working in a customer-facing organization;
Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Growth Team, QA team, Engineers, Sales);
Exceptional written and verbal communication skills;
Experience in building lasting relationships with customers and colleagues;
Analytically minded, with experience leveraging both quantitative and qualitative data to inform decision-making;
Proven ability to thrive in a highly cross-functional, fast-paced environment, dealing with ambiguity, and being a self-starter;
At least upper-intermediate level of verbal and written English.

Soft skills:
Attention to the details;
Ability to work in a rapidly changing environment and meet tight deadlines;
Good communication and negotiation skills;
Ability to handle objections;
Desire to learn and develop.

Nice to have
Startup experience would be a plus