Position: Technical Communicator
Company: SoftServe
Category: Other
Experience required: 2y
English level: fluent
Published: 2021-08-01T00:00:00+03:00

WE ARE
Project Excellence is a project level of the corporate Quality Management System built to ensure delivery quality and facilitate achieving project success.
In its essence, Project Excellence is a collection of instruments, processes, procedures, and knowledge base created and implemented by the company to
- Monitor and control the quality of projects’ delivery
- Ensure successful projects’ delivery to SoftServe customers, but not only
- Facilitate continuous improvement of delivery function at SoftServe
The ultimate goal is customer's satisfaction.
On a company-wide scale, Project Excellence provides transparency on the project’s performance, practices, and risk status and gives valuable information for accountable stakeholders for better decision-making. The key highlight is that SoftServe customer receives not only the team working on a solution but also the whole corporate Quality Management System focused on the customer’s satisfaction.

YOU ARE
Our perfect candidate has a grip on understanding the aspects of software development life-cycle along with the operation of production organization and delivering all kinds of user assistance. You are to communicate with business-oriented stakeholders, subject matter experts working as system designers and end-users effectively, drive full-dress investigation before getting down to presenting your findings to the audience and organize various types of information into self-contained pieces.
You are a holder of the following experience
- Advanced or proficient level of English
- Excellent written and spoken communication skills
- 1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Developer
- A grasp of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
- Estimation, aligning, and managing own tasks
- Microsoft Office (Word, PowerPoint, and Excel)
- Authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
- Working in screen-capturing and video development tools
- Writing scripts for different types of videos (promo, demo, simulations)
- Creating one-pagers, presentations, visuals, and infographics
- A concept of HTML, CSS, and XML
- Practice within Agile (Scrum) methodology
- Attention to details, striving to immerse in technical peculiarities
- Flexibility and responsibility
- Ability to work in a team and individually
- Background working as UI/UX designer is desirable

YOU WANT TO WORK WITH
- Diving deeply into the business aspect of products that you document
- Identifying project and documentation requirements to produce corresponding user assistance
- Conforming to the TechComm project requirements, following style recommendations and guidelines
- Creating templates for online or printed documentation
- Creating and updating both end-user and developer documentation
- Developing complex technical illustrations (diagrams, workflows, and similar)
- Arranging product documentation in a way to ensure usability and convenient navigation
- Wresting information from SMEs and ensuring that they provide technical review of your content
- The client to elicit requirements, validating and approving your work at main stages of documentation development life cycle
- Performing editorial review of the documentation created by another TC
- Creating and styling presentations, developing templates for them
- Developing complex simulation or simple interactive videos
- Developing promo videos and promo materials for a product

TOGETHER WE WILL
- Collaborate closely to advocate user’s needs in documentation
- Work on dynamic projects and still have a stable place of work
- Grow technically and contribute to a worthy product
- Enjoy access to experienced specialists willing to share their knowledge
- Have access to strong educational and mentorship programs
- Grow professionally and learn from each other
- Care about your individual initiatives, just come and share your ideas!
- Enjoy flexible working hours in a friendly environment
- Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more