Position: Customer Support Specialists
Company: GeoComply
Category: Support
Experience required: 1y
English level: upper
Published: 2021-05-01T00:00:00+03:00

**The Opportunity**

Working in the iGaming world with business customers over email and chats to help them on their ongoing technical journey with geolocation services. 

**Our Company**

GeoComply has become the global market leader working with the industry leaders for compliance-grade geolocation data in the US, European, and South American markets. We are a fast-growing company, and we welcome you to contribute your skills and ideas and grow with us. 

**Our Values**

We foster cohesive and collaborative environments to grow and drive excellence as one team.

Build it Better,  Build it Bigger, Build it Right!

**What You Will Be Doing**
- Assist in English our Business and End-User customers with their technical requests and investigations, along with other questions over ticketing system (Zendesk/Jira) and chat.
- Supporting with analysis reports and deep-dives into data reviews
- Escalating to development, and other technical support teams to resolve issues
- Coordinating with Account Managers to manage training, escalations, and sales.

**Your skills and experience**
- 1 year of experience providing technical or non-technical Customer Support by Email, Chat, Social media, or phone.
- You are comfortable writing Emails in English
- You have your ways and will always figure out how to get things done no matter the size of the task
- Detail-oriented. You know that details matter and take care and pride in getting the details right
- You know how to keep your cool during stressful times and can overcome challenges with multiple priorities
- You are flexible working across multiple time zones as well as on weekends or evening shifts

**We offer:**
- Motivating compensation: high competitive salary, bonus system, corporate classes
- Personal development budget
- Fast career path within the company
- We supply equipment during the employment
- The chance to work with motivated and talented international teams
- Medical insurance, sports compensation program, paid sick leave and vacation
- Frequent social and team-building events

To learn more about us, visit www.geocomply.com