Position: (E-commerce) Tech Support L1-L2
Company: SupportYourApp
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-06-01T00:00:00+03:00

**What  you will do: **
- Provide fast and painless customer support via chats; 
- Work closely with other departments and teams to meet and exceed customers expectations;
- Communicate the progress of an issue resolution to the client in a timely manner;
- Escalate complex issues to the appropriate internal teams;
- Develop your knowledge and continue to improve your own technical skills. 

**What you need: **
- Outstanding English communication skills written and verbal, C1 level;
- 1+ year experience in Customer Service, Tech Support or similar roles;
- Experience in e-commerce solutions (understanding of e-commerce store management from a back-end prospective);
- Knowledge of API, ERP, POS systems;
- Ability to quickly and effectively troubleshoot, analyze and identify issues and solutions;
- Tech-savvy mindset, eager to learn and discover new technologies;
- Care for our customers and excellent service in your DNA.

**Would be a plus: **
- Basic knowledge of HTML/CSS/JavaScript.

What we offer:
- Fixed schedule (Saturday and Sunday off);
- State-of-the-art offices; OR Remote work;
- Competitive compensation in USD;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Coffee, tea, candy, seasonal fruit and vegetables;
- Various sports events and team buildings; 
- Corporate library.
The cherry on top is you'll get an IT business and support skill set second to none.