Position: Support Engineer
Company: Yael Acceptic
Category: Support
Experience required: 1y
English level: upper
Published: 2021-10-01T00:00:00+03:00

**About** 
Our client provides innovative tablet survey software for the Market Research industry. The flagship product cuts 60% of the costs of traditional paper-based survey projects with 10x the quality. This user-friendly product is used by many of the leading global market research companies.

**Responsibilities:**
You will first go over a thorough training that includes a comprehensive review of the system and modules (the solution for surveys on tablets) as well as studying the client`s support processes and tools. After that you will act as a support team player under the guidance of the support manager to provide 1st line tech support to the customers, working with the requests that may be from various aspects of the solution usage.

**Requirements:**
• 0,5+ years' working experience as Support Engineer (1-2 support lane); 
• Advanced user of Windows, MS Office, Gmail, Google Drive, internet etc;
• Good communication skills;
• Responsible, thorough, initiative, self-organized, eager to learn;
• Upper-Intermediate level of English (spoken and written).

**Would be a plus:**
• Basic background in scripting/code writing;
• Technical education.