Position: QA/Project Coordinator
Company: LaSoft
Category: QA
Experience required: 2y
English level: intermediate
Published: 2022-02-01T00:00:00+02:00

We are a 3rd party human quality assurance company for call centers providing affordable and reliable quality assurance services to help organizations remain compliant and efficient. We achieve outstanding results through a blended QA approach, combining the most current Speech Analytics technology and our dedicated human analysts' trained human ear. With our ability to combine artificial intelligence, speech analytics, and human analysis, our clients can reduce overhead costs, increase compliance, hold teams accountable, and so much more.

QA/PM candidate:
We need someone to interface with our AMs as a project manager as well and start to really organize how tickets are coming in, what's being fixed, and keep everyone accountable.
This is a VERY long-term position with room for growth. The ideal candidate will have VERY STRONG organizational skills with the ability to do proper manual testing as well as set up automated testing for our web application. We'd want this person to work with our other staff and account managers to identify why bugs occurred and who to send them to (front-end or back-end).
 
EXPERIENCE:
Has worked with teams from different time zones and languages. Both teams speak English but have accents. 
Can prioritize work with a weekly software release. 
Can produce reports and release emails 
Have an understanding of software branching and merging. 
Prefer experience with Asana, but any bug-tracking platform is acceptable. 
SQL experience
PixelPerfect and strong UI testing skills

JOB DESCRIPTION: 
Meet for a daily scrum with both teams. Currently, one team is 8:00 am PST and the other is 4:30 pm PST.  (18:00-03:00 наш час)
Create tickets with details including screenshots, steps to reproduce, errors, and expected results. 
Route the tickets to each team as the need arises to the front end or backend/midware.
Field tickets from both functional issues and new development. 
Be able to verify fixes using the application or, if needed SQL queries to ensure the fix/release is correct. 
Work with CTO directly to triage and prioritize tickets.

REQUIREMENTS:
2+ years of web QA experience; 
Strong knowledge of QA methodologies and practices; 
Good understanding of SDLC and Agile Methodologies; 
Experience in technical documentation creation (checklists, test plans, test cases, release mails);
SQL experience
Experience in API testing (Postman or other tools);
Great experience in UI testing; 
Good knowledge of bug tracking systems (Asana, Jira, or others); 
At least Strong Intermediate English level.

PERSONAL QUALITIES
Excellent communication skills;
Good team player;
Strong sense of responsibility;
Good organizational and time-management skills;
Attention to details, discipline;
Consider high quality as a standard.

WE OFFER YOU
Friendly team and enjoyable working environment
Long-term employment
Interesting and challenging projects
Flexible working schedule
Competitive compensation depending on experience and skills
Professional development, knowledge sharing
Competitive social package: 18 days of paid vacation and 5 days of sick-leaves
Free English classes
Accounting as a service