Position: (E-commerce) Tech Support L1-L2
Company: SupportYourApp
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-06-01T00:00:00+03:00

SupportYourApp is looking for an experienced **Technical Support Professional** to work on the existing EU SaaS platform that provides multichannel solutions for e-commerce businesses. 

**What  you will do:** 
- Provide fast and painless customer support via chats; 
- Work closely with other departments and teams to meet and exceed customers expectations;
- Communicate the progress of an issue resolution to the client in a timely manner;
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
- Crave knowledge and continue to improve your own technical and non-technical skills.

**What you need:**
- Outstanding English communication skills written and verbal, C1 level;
- 1+ year experience in Customer Service, Tech Support or similar roles;
- Experience in e-commerce solutions (understanding of e-commerce store management from a back-end prospective);
- Knowledge of API, ERP, POS systems;
- Ability to quickly and effectively troubleshoot, analyze and identify issues and solutions;
- Ability to deliver instructions to a non-technical audience;
- Tech-savvy mindset, eager to learn and discover new technologies;
- Care for our customers and excellent service in your DNA.

**Would be a plus:**
- Experience in Supporting International Enterprise organizations, preferably with e-commerce or service integrations solutions;
- Basic knowledge of HTML/CSS/JavaScript.
 
**What we offer:**
- Fixed schedule, 09:00-18:00 Kyiv time (Saturday and Sunday off);
- State-of-the-art offices; OR Remote work;
- Competitive compensation in USD;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Coffee, tea, candy, seasonal fruit and vegetables ☕
- Various sports events and team buildings; part-compensation for SportLife membership 🏃🏻
- Corporate library.

The cherry on top is you'll get an IT business and support skill set second to none.