Position: Implementation Engineer (Support Specialist)
Company: TimelyCode
Category: Support
Experience required: 2y
English level: upper
Published: 2022-07-01T00:00:00+03:00

IT IS IMPORTANT! The client is from America, so the work schedule is from 4 pm to midnight. English is upper or higher

Role Overview
Our Implementation Engineers work with new and existing customers to build their customized applications. As part of the solutions team, they ensure customers have a smooth transition deploying a new software platform within their organization.

Responsibilities
Manage multiple projects on a schedule from scoping to launch
Gather requirements and partner with customers to define their workflows 
Translate scope into a comprehensive project plan in order to build the architecture and workflow of their online application
Design databases and build tables, forms, filtered/formatted reports, dashboards and setup user permissions
Set proper expectations and meet project milestones
Assist with the app deploy and user-acceptance-training on the TrackVia platform
Conduct post-project retrospectives to assess opportunities for further development and areas for improvement with internal processes
Advocate and promote “best practices” to ensure long term app success & ownership
Contribute to process improvement initiatives to advance the quality of our services

Requirements
Experience with consultative scoping and problem definition 
Account management experience
Data modeling expertise with sound understanding of relational database principles
Technology enthusiasm/passion/aptitude
Analytical problem solving
Excellent written communications: clarity, brevity, grammar
Excellent verbal communications: articulate, cooperative, patient, listening skills
Advanced Microsoft Excel or Google Docs User
Formulas, logical functions, charts, reports
Software as a Service (SaaS) application experience is an advantage
Strong mathematical skills (statistics, finance, logic)
Javascript experience (Groovy) is a bonus