Position: Tech Support Level 2
Company: Reply
Category: Support
Experience required: 1y
English level: upper
Published: 2020-10-01T00:00:00+03:00

**Required skills**
• Great logical and critical thinking 
• Attention to details
• 1+ year of tech support or QA 
• Multitasking 
• High level of the English and Russian languages (Upper-Intermediate)
• Basic SQL  
• Flexibility
• Resourcefulness (using Google to find answers)
• Availability from 14-23 Kiev time (schedule may change after probation)
• Quick learning skills
• Strong problem-solving skills
• Good stress management 
 
**We offer**
• Work from home or co-working space
• Paid vacation (after 6 months) and sick leaves 
• Friendly team
• Challenging tasks
• Professional growth
• Minimum bureaucracy
• Direct access to CEO
 
**Responsibilities**
• Answer Level 1 questions 
• Troubleshoot cases that Level 1 could not solve 
• Use SQL to work with the database, check logs
• Find bugs, reproduce them and move to Level 3 (developers) 
• Create incidents at Status page to inform customers about maintenance or technical issues
• Learn, test and dive into multiple CRMs we are integrating with