Position: IT Manager
Company: Don't Panic Recruitment
Category: Other
Experience required: 3y
English level: intermediate
Published: 2023-03-01T00:00:00+02:00

Hello! We, Voodoo Sourcing Agency, are looking for an IT Manager for our client in Poland.

**Warsaw, Poland.**

The IT Manager’s primary function will be to ensure that the hotels' technology assets are functioning efficiently, effectively and are properly protected through the daily management of the IT Department and all of its resources. The IT Manager will be responsible for coordinating end-user support including administration, security, installation, configuration, and troubleshooting of hardware and software. This will include developing and maintaining documentation for the operation of the computer systems and software licensing. In addition, the IT Manager will be expected to make recommendations for improvements and enhancements to existing systems. The IT Manager will also work on assigned projects related to property systems, hardware and software vendors. The IT Manager will be actively involved in budgeting and planning support for guest and group technology issues in all public spaces, guest and meeting rooms required. The IT Manager will be available to provide after-hours error resolution for property systems as needed. This will include being on call for after hour issue resolution.

**Requirements:**

•  Strong leadership, professionalism, interpersonal and communication skills;
•  A minimum of 4 years with WAN/LAN infrastructure and property management systems;
•  Point of Sale (POS) & Property Management System (PMS) experience required, MICROS/Simphony/OPERA Preferred;
•  Previous experience with Vendor Management;
•  Comprehensive knowledge of Switch Networking (Aruba, Cisco), Firewalls, Windows, Windows Server and overall Hotel Operating/Management systems;
•  Telephony knowledge is a must.

**Job responsibilities:**

•  Execution of network security, stability, and survivability directives.
•  Manage the IT support staff
•  Manages the Capital Budget process for all system-related items
•  Manage the IT department’s annual operating budget as well as the budget for the overall IT environment
•  Maintain hotel PCI compliance status and provide quarterly/annual reports to DH&R as required
•  Plan, coordinate and execute special projects as necessary
•  Interacts with Hotel Executive Team, Management Team, Staff, and Guests to resolve technology-related issues and provide guidance on future projects
•  Plan, design, test, and implement configuration changes for servers and software
•  Responsible for all data backup and restoration functions
•  Researching technology solutions pertinent to ongoing or future IT implementations • Act as vendor liaison for resolution of errors and maintenance of existing systems
•  When applicable work with hotel departments to develop criteria for software system implementation, upgrades and enhancements
•  After-hours pager duty on a scheduled basis as part of a rotation
•  Attend all monthly and required hotel meetings
•  Plan, design, test, and implement configuration changes for servers and software.
•  Complete corporate IT projects and requirements as specified.
•  Maintain continuous and periodic reporting to Corporate IT
•  Maintain documentation of all systems, software and hardware.
•  Liaise and cooperate with the Telecom Operation.
•  Responsible for the updating and maintenance of department mailboxes and distribution lists.
•  Provide and / or coordinate training for end users on resort systems.
•  Coordinate service desk / ticketing end-user system.