Position: Technical Customer Support Specialist
Company: Sembly AI
Category: Support
Experience required: 2y
English level: upper
Published: 2022-12-01T00:00:00+02:00

We are an NYC-based AI startup that develops innovative web and mobile app. NYC Co-founders with Silicon Valley culture and prior exits. We are looking for a Technical Customer Support Agent to join our fun and talented team :) The majority of our customers live in the United States, so we need you to cover the night shifts. 

**Requirements:**
English, Advanced level, good written and spoken skills 
Flexible work hours – willing to work from 6pm to 2am Kyiv timezone*
Experience in technical customer-serving or assisting roles, including support
You like to learn new things and you do it quickly
You are a communicative person and have analytical mind
You have a good understanding of what makes a customer experience great
You are responsible and can adapt to fast-paced changes
You are attentive to details
*during the first month of training, you will be working from ~12pm to 8pm Ukrainian time

**Will be a plus:**
You have QA experience or passed QA courses 
Familiar with the IT sphere, ideally Python knowledge
Upper-Intermediate French and Spanish. 

**Responsibilities:**
Take care of customer inquiries received via email and chat
Provide professional support, help customers to use our product
Solve customers issues
Gather feedback related to the product and share it with PMs
Participate in product quality tests to understand customer needs and experience
Create articles, videos and other help materials