Position: Service Designer
Company: ITernal Group
Category: Design
Experience required: 5y
English level: upper
Published: 2022-01-01T00:00:00+02:00

**Project Description:**
The company is the premier, all-encompassing digital media distribution company. We’ve innovated the most intuitive, efficient delivery and content management system in the business while providing comprehensive and up-to-date social networking outreach and executing digital development initiatives.


**You will be expected to:**
- Lead our improved understanding of complex healthcare ecosystems
- Champion visual frameworks — like journey maps, service blueprints, ecosystem maps — that help bring clarity to complex challenges in human behaviors, relationships, workflow, and processes, and enable decision making
- Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
- Utilize experience prototyping techniques like a desktop walkthrough and role-playing that help test and validate service components and convey value propositions

**You will regularly:**
- Map existing service ecosystems and service delivery processes
- Plan, conduct, and synthesize research with existing/potential service users and existing/potential service providers (front and back-end)
- Identify frameworks best suited to project needs and emerging insights along with the service delivery, for front and back-office processes (e.g., customer journeys, service blueprints, ecosystem maps) that include metrics to help monitor service performance through time
- Orchestrate and lead co-creation workshops with customers, partners, and users to drive the analysis of current services and the design of improved/new services
- Frame and consolidate service value propositions for service users and service providers
- Create narratives that help explain the value proposition in a succinct and meaningful way
- Orchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touchpoints, service scripts, pilot protocols, etc.) with users and providers to validate service components and define detailed service requirements

**We want you to have:**
- 5+ years of professional design experience
- Highly developed design skills demonstrated in your portfolio of recent work
- Confident presentation and storytelling abilities
- Experience collaborating in multifunctional teams as the service design lead
- Proficiency with contemporary design and prototyping tools and methods
- You will embody our core company values in your approach and interaction with all around you. We value boldness, empathy, lean thinking, positive social impact, and collaboration.
- Business level ability in English

**It would be a bonus if you had:**
- Experience in the healthcare industry
- Experience working in a variety of organizations (start-up, corporate, agency/consultancy)
- Academic, professional, or life experience from outside the design field that enriches your perspective as a designer

**We offer:**
- Possibility to influence the development of the project
- Friendly professional staff and warm atmosphere
- Help with development via mentoring and coaching
- The environment where you can implement your ideas
- Plans for growth and the performance review (every 6 months)
- Flexible schedule and opportunities to work remotely (8 hours workday)
- Paid vacation and sick leaves
- Medical insurance, gym
- Participation in educational activities and thematic conferences
- Team parties and corporate events