Position: Customer support
Company: Smart Provide
Category: Support
Experience required: no_exp
English level: fluent
Published: 2023-05-01T00:00:00+03:00

Position: Outsource Customer Support Specialist - Smart Provide

We are an outsource company that deliveres great service to our clients. We are working with USA market, it can be Logistics, Appliance or other businesses that require customer support services. 

Location: Dnipro, Troitskaya street 11

Job Description:
As a Customer Support Specialist you will be an integral part of our customer service team, dedicated to providing exceptional support to our clients. Your role will involve assisting customers with inquiries, addressing concerns, and ensuring a smooth and positive experience. If you are a customer-focused individual with excellent communication skills and a passion for delivering top-notch service, this is an exciting opportunity to join our team.

Responsibilities:

Serve as the primary point of contact for customers, providing timely and professional assistance via phone, email, and other communication channels.
Listen attentively to customer inquiries and concerns, offering empathetic and personalized solutions.
Guide customers through the moving process, providing accurate information regarding services, pricing, and logistics.
Coordinate and schedule moving services, ensuring efficient and reliable service delivery.
Address and resolve customer complaints or issues promptly, taking ownership of the problem until resolution.
Collaborate with internal teams, such as operations and logistics, to ensure seamless coordination of moving services.
Maintain accurate and detailed records of customer interactions, transactions, and inquiries in the company's CRM system.
Keep customers informed about the status of their move, providing regular updates and addressing any potential delays or changes.
Provide post-move follow-up to ensure customer satisfaction and address any outstanding concerns.
Continuously strive to improve customer support processes and identify opportunities for enhancing the overall customer experience.

Requirements:

Previous experience in a customer support role, preferably within the moving industry or a related field(Optional)

Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and concisely.

Strong problem-solving skills to effectively address customer issues and find appropriate solutions.

Knowledge of the moving process, including packing, transportation, and logistics, is highly desirable.

Familiarity with CRM systems and proficiency in using support tools and software.

Exceptional organizational skills and attention to detail to manage multiple customer interactions and moving projects simultaneously.

Patience, empathy, and a customer-centric mindset to ensure a positive and stress-free moving experience.

Ability to remain calm and composed under pressure, especially during peak moving seasons or challenging customer situations.

Flexibility to work occasional evenings or weekends, as required during busy periods.

High level of professionalism, reliability, and a strong commitment to delivering excellent customer service.

What are we offering: Competitive sallary, paid sick days, vocation, formal employment, snacks, coffee/tea, power generator, star-link, outdoors activities including board games, picknics and many more!