Position: Technical Support Engineer (Salesforce)
Company: NewAge
Category: Support
Experience required: 2y
English level: intermediate
Published: 2022-11-01T00:00:00+02:00

Newage is a product-led company connecting people and technology to make our teams and clients succeed. The product teams inside Newage develop platforms for fintech, marketplace, iGaming, insurtech, and other businesses. We are looking for Technical Support Engineer

Salesforce is used as a CRM system for customer support (Service Cloud, OMNI Channel, Service Console) and is connected to other systems via event-driven CDP and REST . Salesforce is mainly used as a call center with integrated telephony and live chats with future plans for expanding functionality.

**Project Technology Stack:**

• Salesforce Service Cloud;
• Omni Channel.

**Responsibilities:**

• Responding to technical support tickets;
• Contacting clients to find out the nature of an issue;
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues;
• Salesforce Platform administration;
• Collaboration with the development team;
• Properly escalating unresolved issues to the dev team;
• Providing accurate feedback to customers;
• Maintaining good client relations. 

**Requirements:**

• 2+ years of experience working as a Technical Support Engineer;
• Experience with CRM systems;
• Experience with Salesforce platform;
• Understanding of Web technologies ( services, , HTTP);
• Strong client-facing skills;
• Strong problem-solving skills;
• Excellent written and verbal communication skills;
• Attention to detail;
• Critical thinking;
• Desire to learn new technologies;
• Intermediate or higher level of English language.

**It is advantageous if you experience using any of the following: **

• Experience with SQL;
• In-depth knowledge of Salesforce platform;
• Salesforce Certification;
• Good interpersonal skills;
• Experience working in agile teams.

**We take care of your:**

**Health**

• Health insurance coverage;
• Paid 20 working days of vacation;
• 10 days of paid sick leave;

**Wellbeing**

• Paid lunches in the office;
• Full support with all PE-related activities;
• Competitive salary and encouragement for your efforts and contribution;
• Financial support in critical situations;

**Professional development**

• Transparent career path and growth opportunities;
• Internal and external learning activities;
• Corporate English courses;
• Opportunity to visit paid conferences and events etc.