Position: Support Engineer L1 for product company
Company: Virtuozzo
Category: Sysadmin
Experience required: 1y
English level: intermediate
Published: 2023-03-01T00:00:00+02:00

We are looking for Technical Support Engineers responsible for providing quality, professional technical support and Virtuozzo products expertise to our customers all around the globe! 
It's an excellent opportunity to get experience with innovative cloud technologies, a wide stack of solutions, and programming languages that can be a great move forward for the DevOps Community. We offer a variety of tasks and fields for improvement and growth as well as an opportunity to get a unique experience in working on great products with various customers in a cool team in support and services organizations.

**Primary Duties & Responsibilities of an L1 support engineer:**
Provide awesome technical support to our partners 24/7, including processing and triaging incoming L1-L2 requests for the technical support service.
Research, diagnose, troubleshoot, and identify and implement solutions to resolve customer issues. Escalate issues to other departments as required.
Provide prompt and accurate feedback to requestors.
Update the knowledge base with relevant findings to help improve the overall quality of support.
Communicate effectively with customers and team members to ensure a smooth resolution to customer issues.
Continuously improve technical skills and knowledge through training and self-study.
Document and report technical issues and resolutions to management and other departments as necessary.
Note: Other schedules may be available in addition to the 24/7 support mentioned above.

**Required skills:**
Strong English language skills (intermediate level or higher).
Experience in Linux server administration.
Experience with MS Windows 2019 Server is a plus.
Understanding of basic internet services and protocols with Linux implementations, such as DNS, HTTP(S), SSH, SMTP(S), FTP, and FISH.
Understanding of virtualization technologies and their differences. Experience with modern virtualization solutions is an advantage.
Familiarity with Zendesk, Jira, Zabbix, and Grafana.
Excellent communication skills, with an ability to communicate confidently and easily.
Eager to learn, with an open mind and analytical thinking.
Attention to detail, with a focus on accuracy and precision.