Position: Technical Support Specialist
Company: Techiia
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-11-01T00:00:00+02:00

About the role:

As a Technical Support Specialist, you will provide exceptional support via messages through our chat. After assessing the customers concerns, you will then identify and arrange solutions. To be successful in this role, you have to be a motivated self-starter and possess strong customer service and technical problem-solving skills and be someone who embraces challenges.

During the first month of operation, you will study the product and our work standards. You will have support from your manager, which will allow you to plunge into work as quickly and painlessly as possible.

Working hours during training (first month) Monday — Friday from 10 am -18 pm

After training 2/2 — work 2 days, rest 2 days.

Shifts from 15:00 pm — 23:00 pm, from 23:00 pm — 7:00 am

RESPONSIBILITIES:

Working with current customers;
Provide accurate, valid and complete information by using the right methods/tools;
Handle customer complaints, provide appropriate solutions and alternatives;
Solving technical issues of users that arise during the use of the software;
Demonstration of software updates to current customers (through TeamViewer);
Demonstration troubleshooting;

REQUIREMENTS:

Computer knowledge;
Strong phone contact handling skills and active listening;
Customer orientation and ability to adapt/respond to different types of characters;
Ukrainian/Russian — fluent (native);
English — B2+;
Spanish / Portuguese would be a plus;
Desire to learn, ask, and develop.