Position: Looking for a Level 3 Support Engineer
Company: New Wave Devs
Category: JavaScript
Experience required: 5y
English level: upper
Published: 2023-07-01T00:00:00+03:00

We are seeking an experienced Support Engineer who thrives in a support-focused role. As a Level 3 Support Engineer, you will have a solid knowledge of backend, frontend, and mobile development, with a primary focus on providing exceptional support. The right mindset and long-term orientation are essential for success in our support team.

Responsibilities:
— Collaborate with the Impact team, working on the core Mobile App, to build and establish a Level 3 support team.
— Integrate and enhance the existing support team, which currently consists of 2 members.
— Focus on support-related activities, without involvement in development tasks.
— Utilize your senior-level experience in backend development using Node.js and frontend development with Angular.
— Leverage expertise in older technologies such as Ionic and Angular 1, while also having experience with newer versions of Angular.
— Ensure strong communication skills to effectively address support issues and assist users.
— Pay meticulous attention to detail, ensuring thoroughness in troubleshooting and problem-solving.

Required Skills:
— Proficiency in Node.js for backend development.
Strong knowledge of frontend development, particularly with Angular.
— Experience with mobile app development, including older technologies such as Ionic and Angular 1.
— Familiarity with newer versions of Angular.
— Ability to work effectively as part of a team and enjoy a support-oriented role.

Company values ​​are based on the fact that we hire people, not “resources”, which means:
— An absolute prohibition on forced overtime. Your family, hobby, dog, and so on will never be left without you because someone “asked” you to work longer;
— If overtime is present, of course at the request of a candidate and of course is paid;
— NO formal communication, we love jokes;
— An internally developed training system for employees to improve skills during working hours;
— A bonus system that involves additional payment for solving risky tasks or for additional responsibility on a project.

Hurry up and write to us. Looking forward to cooperating with you!