Position: Customer Support Representative
Company: Window Repair NYC
Category: Support
Experience required: 2y
English level: fluent
Published: 2022-02-01T00:00:00+02:00

We are different from most window firms in that we not only sell windows and doors, but we also repair them. Now is the time to join one of the area's fastest-growing window and door companies as a Customer Service Representative. We're seeking a customer service expert who can deliver excellent assistance to our customers. To be successful in this profession, you must be able to remain calm when customers are upset and have excellent customer service skills.

Customer Service Representative Responsibilities:
- Using numerous avenues to communicate with customers
- Customer issues/requests should be communicated to the development team
- Working with the most up-to-date cloud support platforms like Intercom, Salesforce, and others
- At all times, maintain a cheerful, compassionate, and professional approach toward consumers
- Responding to client inquiries as soon as possible
- Need to review Client retention 
- Identify bugs

Customer Service Representative Requirements:
- Minimum 2+ years of experience in customer service
- Expertise in the legal field is advantageous
- Knowledge of SalesForce, Intercom, and G Suite is a plus
- Patient, empathic, and excellent communication skills are required
- Individuals who are data-driven
- To operate together with diverse departments, you'll need strong interpersonal skills
- Technology savvy and willing to learn new software
- Ability to deal with escalating client problems
- Self-motivated, conscientious, and able to motivate others
- Excellent communication skills, both verbally and in writing

We Offer:
- Independent Contractor
- Our office is in Kyiv, Ukraine's heartland
- 9-hour shifts Monday through Friday, with bonuses at the end of the year
- Opportunity for rapid growth in the company
- Professional progress and advancement of career
- Practice English with the team on a regular basis
- Sick days and vacation are paid.