Position: Customer Support Agent
Company: iTalentify
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-03-01T00:00:00+02:00

**What you will do:**
•	Play a key role in the **Customer Experience** cycle;
•	Address Customers' queries and requests via phone, chat and email;
•	Prioritize tasks and manage a workflow;
•	Showcase a great knowledge of the product and constantly upgrade it;
•	Identify clients' needs and concerns;
•	Manage your weekly schedule and coordinate it with the rest of your team.
**What you will need:**
•	Fluent spoken and written **English**;
•	Ability to work in the **office** environment;
•	Flexible and open-minded attitude;
•	Readiness to take 5 working shifts per week (with 2 compulsory night shifts);
•	Eagerness to take a **2 weeks' product training**;
•	Team player and career-driven mind-set.
**What you will get:**
•	Salary review every 6 months;
•	Paid 2 weeks' product training;
•	24 days of paid vacation per year;
•	Paid sick leave;
•	**Medical insurance**;
•	Career coaching;
•	Flexible working hours;
•	Friendly, ambitious and motivated team with a constant desire to grow and improve.