Position: Customer Support (Location Phillippines)
Company: YozmaTech
Category: Support
Experience required: 2y
English level: fluent
Published: 2022-11-01T00:00:00+02:00

As a visionary Technology Gaming Lab, we believe that a little bit of fun can go a really long way and make a true impact on humans. Our team of creators are passionate about storytelling and sharing our creations with the world.

Responsibilities:
🔹 Communicating and providing quality support for all questions in chats and via email;
🔹Collecting and analyzing user feedback;
🔹Ensuring customers’ satisfaction;
🔹Escalating inquiries to the appropriate team, when it is necessary;
🔹Working actively with other departments to resolve current issues/tasks;
🔹Tracking the status of a complaint/question, providing a solution;
🔹Maintaining an internal customer database and necessary documentation;
🔹 Providing your insights & recommendations to improve our customer support team and its 

Requirements:
🔸Fluent English written and spoken;
🔸Experience in working in a customer service role for 1 year or more;
🔸 Experience collaborating and gathering feedback for product development teams;
🔸Analysis and presentation skills (ability to analyze user feedback and escalate it in a timely manner);
🔸Outstanding communication and interpersonal skills;
🔸Excellent problem solving skills and attitude.

We offer:
• Stable employment in a company that has been developing the IT industry for over 15 years and has grown by 102% over the past year
• Competitive, performance-based salary with regular reviews
• Free English classes with a native speaker and external courses compensation
• PE support by professional accountants
• Regular team-building events, conferences, meetups, and fun activities
• Many other benefits you’ll find out at the interview!