Position: German Customer Support Associate
Company: Helpware
Category: Support
Experience required: 1y
English level: upper
Published: 2022-05-01T00:00:00+03:00

We are in search of an amazing new face to add to our squad - a customer Support Associate in e-mail and voice support. Is it something you have experience in and passion about? Then maybe Helpware is your perfect fit.

Company Background

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.

What the role is about?

We are looking for a passionate, experienced, and thriving professional for our US-based client to interact with customers via e-mail and phone. As a CSA, you will be serving as a “voice” of the brand, providing excellent customer service and delivering value with every interaction. Our ideal candidate has prior experience in handling phone calls, a positive attitude, and is eager to work in a fast-paced environment.

Your main responsibilities:

Providing exclusive customer service to our client’s customers in a timely and thorough manner via phone, as the main channel, and e-mail, as the secondary channel. 
Efficiently addressing common inquiries, such as returns, exchange, cancellations, product tracking, and status control, as well as, assistance and recommendations on products range.
Delivering expertise on product knowledge and features to our client’s customers.
Working closely with management on issues escalations and providing recommendations on possible resolutions.
Who is our ideal candidate?

You are fluent in English and German, both written and oral (in the end, you will interact with our client’s customers a lot).
You are able to effectively process inbound phone calls and emails with a strong focus on customer service.
You are a proficient user of Google Sheets and Microsoft Excel (other spreadsheet applications will be considered as an advantage).
You have excellent organizational and multitasking skills with the ability to focus on details and work in a team.
Prior experience within the eCommerce industry, including Zendesk and Shopify, is highly preferable.

We offer:

Possibility to work remotley;
Competitive compensation;
Medical and Life insurance after the trial period;
English classes with a native speaker;
Schedule 9 am - 5 pm CEST;
Corporate training and parties.
Our Client’s Background

Our Client is an eCommerce start-up company headquartered in the US. The company is rapidly growing owing to its exceptional customer experience solutions within the residential rugs industry. The company’s products are known for their lightweight and washable covers that are stylish, affordable, and convenient for use. Joining our client is a perfect opportunity to work in an ambitious, fast-paced, and promising environment, growing professionally and revolutionizing the rug industry together.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

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