Position: Customer Support Engineer L1/L2 в Американську продуктову компанію
Company: LeadsMarket
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-02-01T00:00:00+02:00

**Required Skills:**

A minimum of 2 years relevant engineering experience in a technical; support; engineering environment or similar role;
Excellent written, verbal communication (English);
Able to work well under pressure;
Customer-service oriented with a strong problem-solving attitude;
Analytical skills;
Conflict management and communication skills.

**Will be a plus:**
Ability to work with databases and write SQL queries.

**Responsibilities:**
Providing technical and non-technical solutions to questions/requests raised by our customers;
Respond to customer support requests through incident tickets, phone calls, and email;
Display effective troubleshooting techniques to resolve or determine where issues may exist prior to escalating to Engineers;
Proactive approach to incidents to decrease reoccurring issues;
Specific tasks may change as the needs of the business progress.

**We propose:**
Opportunity to gain international business experience, working for the leading USA company;
Health Insurance (only for Ukraine contractors).