Position: Professional Service Expert (Support Specialist)
Company: Unitask Group
Category: Support
Experience required: 1y
English level: intermediate
Published: 2022-06-01T00:00:00+03:00

Unitask Group provides solutions for the management of information, knowledge and related processes, enhancing organizational infrastructure and control to bring a competitive edge, a boost in growth and higher profit. 
We are proud of our finest IT talents who drives our clients to success! Since its establishment in 1994, Unitask has maintained a high level of professionalism, quality solutions and excellent service and is considered a world leader in Oracle business solutions. 
We invite you to join the team of professionals on our exciting journey into the excellence, be a part of our vision and share in our success. We are looking for creative and skilled individuals like you!

Project Description	

IConduct is a global software company delivering an IPaaS cloud software. We help businesses in a variety of verticals to create an environment for seamless operation of their heterogeneous applications.
We are headed towards growth and welcome a talented Technical Support Engineer Tier 1/2 to join our team in Kyiv. In your daily duties, you will provide technical support with complex tasks in close cooperation with other departments to ensure the stability and quality of customer business processes.

Responsibilities
	
Your day-to-day activities will include:
Provide Help Desk support via tickets, and web conferences;
Remote troubleshooting of on-prem IConduct platform or operating system issues that affect customer’s processes;
Deployment and support of the IConduct system on a customer’s remote infrastructure;
Collaboration with R&D and Delivery teams to ensure relevancy and top quality

Requirements

We expect that you have:
1+-year experience in Technical Support in a software company;
Good command of English (intermediate or higher);
Experience with SQL;
Experience with REST and/or SOAP; 
Analytical, diagnostic, and problem-solving skills;
Good understanding of software development process and approaches;
Experience in troubleshooting cloud products or working in a SaaS/PaaS environment;
Ability to comprehend and manage configuration files, log files, diagnostic tools, software versions, etc.;

We consider a plus:

Bachelor’s degree in Computer Science or related technical field;;
Experience with ZOHO Desk and Intercom customer service software

We offer

Working in our dynamic environment you will get:
Challenging tasks
Opportunity to learn new approaches in a highly-demanded cloud technologies
Career growth
Paid vacation (20 working days per year)
Paid sick leaves
A friendly team of experts who inspire and support you