Position: Support Lead
Company: EPAM
Category: Sysadmin
Experience required: 3y
English level: intermediate
Published: 2020-03-01T00:00:00+02:00

Unix administration common skills:
server resources monitoring
application services monitoring and maintenance.
logs parsing
common OS issues investigation
Managing ports opening, DNS Setup etc...
Windows OS administration common skills:
server health monitoring
services monitoring and maintenance.
application deployments (manual and/or automated apps installation following instructions)
common OS issues investigation
Managing ports opening, DNS Setup etc...

Databases
Mongo, My SQL core support knowledge
ITIL
Incident/Problem/Change management
English B1+/B1+

Scope of work:
Real time Workfusion monitoring including proactive alerting for capacity and availability bottlenecks that could impact stable operations

Make sure Workfusion Servers and Databases availability and correct run
Prompt resolution and communication to end users in terms of issue impacting process deliverables
Manage system upgrades. Currently Workfusion platform version is 9.0
Reinstallation of Workfusion if required due to Operations issues
Disaster Recovery process support

Support applications installed on Virtual RPA Machines and make sure they are upgraded and working (e.g. Knime, SAP Gui etc.)
Installation and testing of new target applications on RPA machines
Regular Data Archiving and clean up processes on the platform
Support Machine learning environment and Machine learning model training done by Business Process Support team
Support downtimes including production weekend downtime upon customer request