Position: Application Support Engineer (Linux)
Company: ITExpert
Category: Support
Experience required: 3y
English level: upper
Published: 2023-06-01T00:00:00+03:00

The product is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

The company is a market leader with a significant tier 1 & 2 client base in the financial world.

**Position Overview:**

The Support Engineer will be responsible for providing high-quality and effective support to a rapidly growing customer base.
As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users. 

**What you will do:**
- Respond to customers’ inquiries relating to information, product functionality, and issues.
- Log and classify all calls and requests for assistance in Service Now.
- Recognize and escalate recurring problems, inferior processes or outdated procedures.
- Perform configuration modifications, documenting troubleshooting and problem resolution steps.
- Work on assigned customer integration projects

**What you will need:**
- Linux and ability to analyze log files. Knowledge of regexp, processes.
- Knowledge of scripting - at least one of Bash, Python, Perl or CShell.
- 3-5 or more years of experience in a support/technical role. 
- Basic network knowledge - Telnet, TCP/IP. 
- English - the ability to communicate and engage effectively, verbally and in writing. 
- Excellent analytical skills with the ability to solve problems and develop solutions.

Advantage:
Experience in support/technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++