Position: Customer Support, Mobile Gaming
Company: Live Play Mobile
Category: Support
Experience required: 3y
English level: upper
Published: 2021-03-01T00:00:00+02:00

We are looking for Customer Support to join our team.

Job Description:
- Give Support to the customers: Assist players in resolving basic issues via company-provided support channels and ensure they receive outstanding service. Investigate and resolve basic level customer support requests
- Handle and manage web tools specially made for customer support
- Escalate complex problems to the appropriate manager when needed
- Be able to identify problems and create new templates for recurring ones
- Notify Leads when a recurrent problem appears, to prevent further cases
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
- Provide basic customer support across app reviews on Google Play Store and Itunes, social media inbox messages, and other channels as required
- Provide analysis, trends and insights to senior management to improve the overall player experience and provide recommendations for process, policy and product improvements
- Consistently meet performance targets set by management

**Requirements:**
- Advanced English (verbal and written) is a must;
- Experience in customer support, dealing with real customer issues for a consumer mobile product;
- Previous experience with Zendesk, ZohoDesk is a big plus;
- Ability to work in a high-paced, dynamic environment;
- Highly developed problem-solving and communication skills;
- Excellent communication skills

**We offer:**
- Professional and personal development
- A high-paced, energetic, startup work environment with no bureaucracy
- A flexible schedule
- Work from home
- Paid vacation and sick leave
- We provide access to an independent tax accountant
- Ability to have an impact on the final product
- Opportunity to collaborate with international colleagues on a daily basis