Position: Customer support specialist
Company: Protemos
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-11-01T00:00:00+02:00

Protemos is a product company that develops cloud software for managing translation business. Localization companies and translation agencies worldwide  use our cloud-based products. We are growing rapidly and currently need a new member of our team — **a customer support specialist.**

**What we expect from candidates:**
• Good command of written and spoken English
• Good communication skills
• Desire to learn
• Work experience in support or sales is an advantage

**What you need to do:**
• Provide timely updates of articles for our Knowledge Base;
• Supporting incoming issues from customers via phone, ticket system and email;
• Resolving product issues by clarifying the customer reported issue;
• Determining the cause of the user's problem; 
• Selecting the best steps to solve the problem;
• Advising customers on the usage of our products;
• Preparing customer's requests for our developers.

**What we offer:**
• Open-minded, collaboration-friendly, invention-driven team.
• Transparent, quality-oriented working process without excessive bureaucracy.
• Official employment.
• Decent salary.
• Paid sick leave.
• Opportunities for professional and career growth.
• Regular corporate events.
• A social package, including gym membership, and professional courses compensation.

We offer you to join an interesting project and get a perfect opportunity for financial and professional development. 

Learn more about us here: https://protemos.com/career.html

We are looking forward to having you on our team.