Position: Client Support Manager (Kiiev)
Company: Recruit-Alliance
Category: Support
Experience required: 2y
English level: upper
Published: 2022-02-01T00:00:00+02:00

The role:				
				
Issue Resolution (60%):
- Managing the critical task of receiving, triaging, and solving for a wide range of user questions and issues.			
				
User Support (30%):				
-Maintain regular communication with partners, anticipating and monitoring needs, navigating event-related changes, and managing expectations			
-Present ongoing updates to Event-Works to your partners and ensure the successful adoption of new features and functionalities			
-Facilitate regular feedback sessions with clients to gather insights and ideas to include in our product and partner strategy			
				
User Empowerment (10%):				
-Work closely with our Delivery Managers to understand our client business processes and workflows, their technical experience, and capabilities to ensure appropriate support and training strategies are delivered.			
-Provide support for hands-on learning and system demonstrations of our solution through in-person or remote training sessions 
					
Requirements:						
- Experience in JIRA and Confluence				
- Experience is ServiceNow a plus (for IOC project)				
- Understanding of html a plus				
- Great experience with Excel (formulas, pivot tables) a plus				
- Upper Intermediate+ level of written and spoken English				
- Experience being a “go-between” clients and development teams				
				
				
Stages: 
- Recruiting agency 15 min 
- Technical interview with the company in question-answer format 1 hour 
- Offer