Position: Account and Partnership Manager / Customer Success manager
Company: LITSLINK
Category: Support
Experience required: 3y
English level: upper
Published: 2023-07-01T00:00:00+03:00

We are seeking a highly motivated and skilled professional to join our team as an Account and Partnership Manager. As an integral member of our organization, you will be responsible for developing and maintaining strong relationships with our clients and strategic partners. Your primary focus will be on driving revenue growth, ensuring customer satisfaction, and identifying new business opportunities.

This position also has an opportunity of grow into a Head of Account department and/or Team Lead position.  

Responsibilities:

Account Management:

1.1. Build and maintain strong relationships with existing clients, serving as the primary point of contact.
1.2. Understand client needs, business objectives, and industry trends to identify opportunities for growth and upselling.
1.3. Develop account strategies and create tailored solutions to meet client requirements.
1.4. Monitor and track key account metrics, including revenue growth, customer satisfaction, and retention rates.
1.5. Collaborate with internal teams to ensure timely and successful delivery of products/services to clients.
1.6. Address any client issues or concerns, providing prompt and effective solutions.

Partnership Development:

2.1. Identify and establish strategic partnerships with potential businesses and organizations.
2.2. Conduct research to identify potential partners, evaluating their alignment with our company's goals and values.
2.3. Initiate and negotiate partnership agreements, including terms, conditions, and mutual objectives.
2.4. Act as the main point of contact and develop a trusted advisor relationship with existing customers
2.5. Ensure customer success during the project implementation - regularly collect client feedback, and supervise project implementation.
2.6. Implement upsells to the existing clients - negotiate prices, contract conditions, etc. 
2.7. Act as an escalation point for the client - problem resolution of technical/management/financial/business issues on a regular basis
2.5. Regularly assess partnership performance and identify areas for improvement or expansion.
2.6. Act as a liaison between partners and internal teams, ensuring effective communication and collaboration.

Requirements:
Proven experience in account management, partnership development, or sales roles. 1+ year of work experience as B2B Account manager in the IT industry / If Sales or Bizdev experience (3+ years);  
Understanding of SDLC;
Tech stack high-lvl understanding; 
Advanced/Fluent English — both spoken and written; 
Analytical mindset; 
Highly developed social and communication skills; 
Ability to cope with a high-pace, complex, and changing environment; 
Strong drive for achieving and exceeding targets; 
Ability to work autonomously and independently; 
Desire to learn and research; 
To work as a team member; 
Strong interpersonal and communication skills, with the ability to build rapport and negotiate effectively; 
Excellent organizational and time management skills to handle multiple accounts and partnerships simultaneously; 
Strategic thinking and problem-solving abilities to identify and address client needs; 
Results-oriented mindset with a track record of meeting or exceeding sales targets; 
Knowledge of the industry trends, competitors, and market dynamics related to our products/services; 
Proficiency in using CRM software and other relevant tools for account and sales management; 
Flexibility to travel occasionally for client meetings and industry events. (In future / Not mandatory).

If you are a self-driven professional with a passion for building and nurturing client relationships, driving revenue growth, and identifying partnership opportunities, we would love to hear from you. Join our dynamic team and contribute to the success of our organization.

To apply, please submit your resume, along with a cover letter detailing your relevant experience and achievements in account management, partnership development, and/or sales.