Position: Customer Support Representative
Company: MARIEMUR
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-11-01T00:00:00+02:00

About us

MARIEMUR — a fast growing e-commerce company with its own production in Ukraine. We work in the fashion industry for the American and European markets and produce luxury lingerie as well as high-quality leather accessories.

We are growing, we are expanding and we are looking for passionate and enthusiastic people, who are ready to start off their career through the position of a Customer Support Representative!

Responsibilities
- Answer email, live chat, social media channel and call inquiries, including questions regarding shipping, our products, website troubleshooting, etc.
- Accurately process daily entry of orders and perform routine order tracking through our proprietary software to ensure timely processing and shipping of customer orders.
- Process and track customer returns and claims.
- Ability to navigate through multiple tools with speed and accuracy.
- Provide a high level of customer service and professionalism.
- Understanding and striving to meet or exceed CS Team metrics while providing excellent consistent customer service.
- Maintain customer satisfaction ratings based on criteria set forth by the company.
- Ability to accept feedback in order to achieve individual and team performance goals.

Qualifications
- Advanced written and spoken English.
- Clear communicator, especially in writing (you excel at the balance between including enough detail and getting straight to the point).
- Grammar nerd (you can spot typos from a mile away and have an irresistible desire to fix them).
- Team-player who takes initiative to jump in and help out where needed.
- Flexible and open to changes in processes or your schedule.
- Empathetic people-person.
- Fast learner who adapts quickly.
- Previous e-commerce experience is a huge plus.
- Extra points if you are familiar with Shopify, Zendesk, Gorgias, Confluence.

What we offer:
- Timely payment of salary.
- Friendly, professional and ambitious team.
- Constant support from experienced team members and management.
- Ability to work from home.

Up for a challenge? Then do not miss out on a chance to join us! We are waiting for your CV (in English).