Position: Customer Support Agent
Company: BOSS Gaming Solutions
Category: Support
Experience required: 2y
English level: upper
Published: 2020-10-01T00:00:00+03:00

Requirements:
• Advanced Level of English (high written communication skills) — must;
• Tech-savvy and orientation;
• Analytic and detail-oriented;
• Proactive, organized, and responsible;
• Independent with strong self-learning skills;
• Self-motivated and very well organized with strong self-learning skills;
• Someone who can take lead and work independently — a must;
• A highly motivated team player able to work in a fast-paced environment;
• First experience as a Customer Support Specialist or similar CS role;
• Ability to work in a team and follow the procedure;
• Experience in the gaming world — advantage;
• Experience with CRM (Zendesk), Excel, Live chat — Advantage;
• Full-time work -*Flexibility is important (willingness to work on Shift)

Responsibilities:
• Efficient assistance to users who experience trouble with all aspects of the game via email in English and Social Channels;
• Develop and maintain good customer relationships by preserving current users and by drawing new ones as well as converting non-paying users;
• Update our internal databases with information about technical issues and useful discussions with customers;
• Monitor all communication channels and alert to unique occurrences in order to keep them from becoming major issues;
• Follow up with customers to ensure their technical issues are resolved;
• Gather customer feedback and share with the direct manager;
• Strive to always improve customer service delivery and to deliver an outstanding customer experience.

We offer:
• Work in a skilled team and interesting tasks;
• Decent wages;
• Paid vacation 24 days;
• Comfortable office near m. Zhytomyrska;
• Modern game room (few PS4, ping-pong table)