Position: Technical Support Engineer
Company: Ciklum
Category: Support
Experience required: 2y
English level: upper
Published: 2020-07-01T00:00:00+03:00

As a part of QA team you will be a liaison between 1st line support and the developers and take a part in QA activities (a little bit). 
This role would suit to someone who has a Support Engineer experience or QA background.

**Responsibilities:**
- Provide excellent customer service through support tickets processing
- Investigate complains about the product from user feedback
-  Report issues to developers 
- Suggest technical workarounds for the end-user if such are available
-  Contribute to team efforts to maintain and influence the quality of VavaCars products
- As a part of the QA team interact with Customer Support and Development teams to follow, improve product quality and to push fixes faster
- Help, teach and explain complex cases to the Customer Support team
- Take part in QA activities 

**Requirements:**
- Advanced English 
- Eager to learn new technologies and products
- Excellent problem-solving and analytical skills
- Understanding of web applications and databases (MySQL, SQL)
- Understanding of QA processes 
- Committed to providing work of the best quality
- Responsible and efficient

**Nice to have:**
- Understanding of user thinking (ability to extract crucial part of user complains)
- The persistent interest in QA 
- Experience in creating bug reports 
- Experience in Azure 
- Experience as a Support Engineer


**Personal Qualities:**
- A skilled problem solver, able to understand highly complex problems and deliver elegantly simple solutions
- Excellent interpersonal and communication skills - be a team player.
- Fast learner, highly self-motivated, autodidact and well organized.


**What’s in it for you?**
- Unique working environment where you communicate and work directly with client. 
- Variety of knowledge sharing, training and self-development opportunities. 
- Competitive salary. 
- State of the art, cool office with warm atmosphere which creates really good working conditions.