Position: Customer Support Representative (Italian + English markets)
Company: Zonda
Category: Support
Experience required: 2y
English level: intermediate
Published: 2022-01-01T00:00:00+02:00

Working under the guidance of our Head of Global Support, this role requires the ability to work at a laser fast pace on resolving customer issues, while providing the best customer experience. You should have a pulse on one of the fastest industries in existence, providing our customers with the most engaging experience aligned with the Zonda Global brand.

The position will require the successful candidate to work with our International support team to provide world-class customer support experience to our users from Italy and UK.

Responsibilities:
Provide fast chat support for users at a level of excellence
Escalate difficult issues to senior support staff, compliance managers and tech team.
Work with the support team to provide an exceptional, world-class customer experience
Help senior staff to resolve tickets
Report to Global Head of Support with regular issues
Collaborate with support team as-needed
Work with in-house Support technology
Follow Support best practices and communicate with the team on new ideas

**Requirements:**
1-3 years in a customer support agent/representative role
Must be able to work weekends and shifts/schedule
The ability to do recurring tasks on a daily basis, even if they take up to 100% of the time
Strong writing Italian and English skills and at least conversational spoken English
Able to work to tight deadlines

**Nice To Have:**
Working in a blockchain, cryptocurrency or digital assets environment
A plus if was involved in email marketing or content writing or community management
A plus if worked with P2P trading systems, exchanges
Has worked with JIRA and Intercom
Knows Italian, English and Polish languages

**What we offer:**
Employment contract
Internal cross-department growth and personal development
Flexible schedule
Multisport card
Luxmed medical care
Can work from apartments located around Europe rented by Zonda Global
English lessons during working hours
Come join us by applying to the fastest growing cryptocurrency company on the planet!