Position: Technical Implementation Consultant
Company: MCPK
Category: Support
Experience required: no_exp
English level: upper
Published: 2020-09-01T00:00:00+03:00

Responsibilities:

- Develop liquid-based templates required to solve complex technical issues 
- Determine root cause of issues by reviewing logs and debugging scripts 
- Create SQL queries to generate and provide reports to management 
- Work directly with Customer Support team and business teams to troubleshoot, reproduce, and resolve issues
- Document findings, including new defects in products and work with the - - Project Management team to create knowledgebase articles 
- Create and maintain internal documentation related to technical topic specialities 
- Work cross-departmentally as required to resolve customer issues 
- Act as an escalation point for technical questions and case consultations 
- Communicate the current status of issues to management and the Triage - Manager as necessary, based on the severity and impact of the issue on the business 
- Own the resolution process from ticket assignment to ticket closure 
- Experience developing, enhancing and customizing configurable applications 
- Experience working with API’s 
- Meet with customers as necessary to collect information, define requirements & resolve issues 
- Experience estimating development and support tasks 
 

Required Skills & Experience:

- Scripting language (e.g. Liquid, JavaScript, etc.)
- Be proactive and inquisitive with a clear focus on problem-solving 
- Must be able to thrive in a fast-paced environment and have great time management skills
- Attention to detail is required
- Ability to communicate complex technical issues and solutions in an easy to understand, non-technical manner
- Ability to write clear & concise documentation 
 

Bonus Skills & Experience:

- Azure database and cloud services
- Visual Studio debugging
- Ability to read & write front-end code
- Experience with PowerShell
- Experience with Single Sign-On (SSO) providers
 

What you can expect from us:

- Possibilities to do what you do best and to develop your skills even further
- We’re a friendly team, most of us lunch together and you can guarantee to find some of us playing table games every Friday
- Centrally located office in Kyiv, close to the metro station Universytet or Zoloti Vorota
- Flat organization structure and short decision-making processes
- 4.00 pm - 24.00 pm working hours 
- The opportunity of career growth 
- PE accounting and support
- 24 working days holiday per year
- Medical insurance
- Possible business trips abroad
- English/ German classes