Position: Junior Support Engineer
Company: Ciklum
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-07-01T00:00:00+03:00

About the Client:

Our automated sports production solutions revolutionize traditional video capture, production and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.


Responsibilities

- Working in shifts, each shift is 6-9 hours (no night shifts)
- Gain and maintain full knowledge of the company's products and flows
- Proactively monitoring, sampling and testing events on the Production environment
- Providing first tier support to any issue raised and found
- Responsibility for customer support cases coming from both emails and phone calls


Requirements

- Excellent communication skills in English – Must
- Technical understanding and experience with Windows and Office – Must
- Experience in technical support Tier 1 or 2 – Advantage
- Proficient in Microsoft Office – Must
- Experience in video – Advantage
- Experience in Online streaming (CDN) – Advantage
- Experience in dynamic, fast paced, hi-tech environment – Advantage


Personal skills

- Strong technical and problem solving skills
- Proactive, hard worker and fast learner
- Strong communication skills and excellent team worker
- Service oriented approach
- Practical thinking
- Methodological
- Process monitoring and Control
- Organization and order, tying up loose ends
- Passion about sports will be an advantage 


What's in it for you

- Variety of knowledge sharing and training opportunities
- Unique working environment where you communicate and work directly with client
- Competitive salary
- Career and professional growth
- Possibility to work in a big and successful company
- Long-term employment with 20 working-days paid vacation and other social benefits
- Working in centrally located office with warm atmosphere which creates really good working conditions