Position: Technical Support Engineer
Company: CodeSpace
Category: Support
Experience required: 3y
English level: upper
Published: 2021-11-01T00:00:00+02:00

The Technical Support Engineer will be responsible for troubleshooting and resolving our customers' technical issues. In this role, you will work closely both with EverC's customers and EverC's internal teams (CS, R&D, Product

Responsibilities:
•	Resolving complex technical tickets and work with the Engineering and Product teams for escalation.
•	Supporting EverC's customers, Customer Success Managers, and operations team.
•	Prioritizing and escalating the most impactful, important issues from across the company
•	Working in a team environment that spans across different time zones

Qualifications:

•	Bachelor’s degree, preferably in a STEM discipline
•	Minimum 3 years of experience managing client-facing technical programs/Technical Support 
•	Experience with SQL, SOAP/Restful API’s , etc.
•	Reporting and analytical skills using various tools/applications (e.g. Salesforce, JIRA, Zendesk, and Excel)
•	Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), Teams, MS Project
•	Scripting and automation experience - an advantage
•	Project Management/Program Management experience – an advantage
•	Proficient in speaking, reading, and writing in English. Other languages – an advantage
•	Ability to quickly review logs and independently troubleshoot in order to find the root cause of issues.
•	Knowledge of information security concepts
•	Knowledge of the financial services sector and payments is strongly desired
•	Strong operational and critical thinking skills, with attention to detail
•	Resourceful and self-sufficient, ability to work independently, find creative solutions and engage resources as needed to resolve issues