Position: Service Operation Manager
Company: TietoEVRY
Category: Project Manager
Experience required: 2y
English level: upper
Published: 2021-12-01T00:00:00+02:00

Role Description:
The Service Operation Manager develops and maintains service capacity forecasts, responsible for the day-to-day operations, capacity and proactive monitoring of the cloud service. Proactively monitors the service as it moves through continuous integration and delivery/deployment, in addition to production itself. The Service Operations Manager also provides recommendations and trend analysis to assist in service lifecycle management from planning, through developing and releasing, to support, operations, measurements, reporting, and continual improvement planning.

The Service Operation Manager cooperates with other SOM's, Product Owners, Strategic Product Managers, Global Front Office and service teams.

Those services already have a SOM with similar allocation covering the EST time zone. This role is to complement and work closely with that other SOM.

Required competencies:
Operate services

Deploy services

Manage service financials

Manage service performance

Manage escalations

ITIL Knowledge

Business Understanding

Knowledge sharing and collaboration skills

Financial Acumen and skills

We offer:
Stable, full-time and long-term employment ;

Healthy work-life balance and friendly, caring atmosphere;

Career and professional development possibilities;

Good benefits package;

Cozy office/and possibility to work remotely;

Team and company events.