Position: Customer Support Representative (EU team) for Tango.me
Company: Onseo
Category: Support
Experience required: 2y
English level: fluent
Published: 2022-04-01T00:00:00+03:00

Tango is a successful mobile app with over 400 million registered users. Founded in the US, we are a worldwide leader in the live-streaming space.
The B2C mobile platform, Tango Live, allows millions of talented people around the world to engage with their fans and monetize their talents.

At Tango, we work hard to achieve our goal to become the #1 app for livestream content.
If you are an overachiever and eager to succeed, help us continue to grow and redefine the exciting Live Streaming space.
**
Responsibilities**
· Be a point of contact for Mid-tier viewers and broadcasters
· Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
· Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
· Record the issues users are experiencing in a task tracking tool (JIRA)
· Gather feedback and propose improvements to user experience
· Achieving good results in personal KPIs and helping teammates do the same.

**Requirements**
· Prior experience in customer service (1+ years)
· Exceptional English with professional tone in written communication
· Ready to work 12 hour shifts (2/2, from 10 PM/AM)
· A desperate urge to help and teach, ability to empathize with customers.
· Competent speech, the ability to make yourself understood
· A responsible team player
· Multi-tasker and performer able to show and report results

**We offer**
— Remote work or working from Warsaw co-working space
— International company with several office locations around Europe. Kyiv, Limassol; Vinnytsia;
— Competitive salary;
— A professional environment with great people to work with;
— Medical insurance ;
— Opportunities to make a difference, to develop and grow;