Position: Customer Support Agent
Company: YO-DA wallet
Category: Support
Experience required: 1y
English level: upper
Published: 2023-02-01T00:00:00+02:00

YO-DA wallet is looking for a Customer Support Agent who wants to who wants to develop in FinTech sphere

**Requirements:**

— Minimum 1 years experience as a support agent in an international company (preferably in the FinTech industry: e-wallet, payment system/aggregator);
— English- B1/B2;
— Excellent written and communication skills;
— Computer literacy (Google Docs, Excel);
— PC or laptop and stable internet connection;
— Desire to help people, solve problems and ability to find an individual approach;
— Be a fast learning, system person. Ability to find needed information in a short period of time.
 
**Would be a plus:**
— Experience with payment systems such as Platon, Fondy, etc;
— Experience with financial fraud activity;
— Desire to help people, solve problems and ability to find an individual approach;
— Experience with ticket systems


**Responsibilities:**
— Responsibility for ensuring excellent customer experience by online chat, ticket system, mail;
— Troubleshooting customer issues;
— Collecting and processing customers feedback;
— Close cooperation with other teams;
— Delivering product features and updates to customers.

 
**We offer:**
— Competitive salary and bonuses;
— Friendly working environment with high level professionalism and startup culture;
— Paid vacation and sick leaves;
— Totally remote job with shift schedule
—The perspective of development in FinTech.