Position: Loyalty Program manager/Retention manager
Company: Boosta
Category: Product Manager
Experience required: 2y
English level: upper
Published: 2021-05-01T00:00:00+03:00

Hello, we are **Boosta**!

An international multi-product IT company developing IT products for western markets in the sphere of education and marketing tools.
Boosta was founded in 2014 and grew from 3 people to 350+ since then. Nevertheless, we managed to save that Boosta-family atmosphere and cozy relationships in teams.

Please apply for this position only if you are ready to become a part of a wonderful large team, with big ambitions, great sense of humor, high expectations for the professionalism of each team member and work on the tasks that make a difference.

Currently, we are looking for a strong **product manager** to join our team and be responsible for customer acquisition, engagement and retention strategies for the loyalty program.
**Ready to consider remote collaboration.**

**We will gladly invite you for an interview if you have:**
- 2-3 years in a similar role
- experience in development/implementation of loyalty programs in B2C: e-commerce, SaaS
- solid experience in Customer Development, market research
- hear customer’s voice and know how to translate it into features
- excellent analytical and problem solving skills (you can easily calculate product’s unit economics and you never do tasks just for tasks)
- strong understanding of UX/UI
- experience in writing detailed product specifications
- hands-on experience with GA, Tag Manager, Figma/Sketch/Axure
- strong communication, presentation and negotiation skills
- at least **Upper-Intermediate** level of English (both written and spoken)

**Will be a plus:**
- experience in Product Marketing or Email Marketing
- experience in gamification programs for customers
- experience in managing different loyalty programs for customers: points, cashback, tiers etc.

**You will fit in our team if:**
- you are a team player
- you are a fast learner
- you are able to get things done in a complex, rapidly changing environment
- you are able to take direction from multiple people and successfully prioritize competing priorities
- you are well-structured, attentive to details and data-driven
- you have a great sense of humor

**Your responsibilities will be:**
- conduct market research to understand customers’ behaviour, define new initiatives, and measure program’s performance against competitors
- maintain close communication with customers in order to translate business requirements into loyalty program rules and offers
- lead loyalty member communications, promotions, and activities in partnership with the Email Marketing department
- communicate program’s roadmap to the product team and Customer Service team
- educate, as required, team members on how the program works, serve as subject matter expert for all aspects of the program
- responsible for setting, driving and following up on overall program’s goals and KPIs with further reporting program results and member activity to stakeholders
- manage daily activities targeted at the overall success and growth of the loyalty program
- work closely with development team on loyalty program functionality and analytics team to provide reporting related to loyalty programs
- develop and maintain mobile application for the product as a driver of customers’ loyalty

**What we offer:**
- flexible schedule
- comfortable office in the city center of Kyiv and comfy working environment/ready to consider remote collaboration
- 18 working days on vacation, 5 days off and 5 days sick leave
- medical insurance
- competitive financial package
- we give you all the opportunities and tools to improve your professional skills
- tasty cookies and friendly atmosphere are guaranteed
- all the awesomeness we have:)

**To know more about us:**
Instagram - https://www.instagram.com/boosta.co/?hl=ru
Facebook - https://www.facebook.com/BoostaOfficial/?fref=ts

We reward your achievements.
We cherish genuine, self-sufficient people, who are ready to move past their limits and are capable of taking care of their new responsibilities.

If you have been looking for an opportunity to realize yourself and your ideas, our company is the place where you should be.

Send us your CV!