Position: Customer Support Specialist
Company: iTalentify
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-07-01T00:00:00+03:00

We are looking for a full-time, motivated and confident Customer Support Specialist to join our amazing Customer Service Team. Our specialists are committed to provide exceptional customer support service to ensure customer loyalty and increase satisfaction.

What you will do:

Play a key role in the Customer Experience cycle;
Address Customers’ queries and requests via phone, chat and email;
Prioritise tasks and manage a workflow;
Showcase a great knowledge of the product and constantly upgrade it;
Identify clients’ needs and concerns;
Manage your weekly schedule and coordinate it with the rest of your team.
What you will need:

Fluent spoken and written English;
Flexible and open-minded attitude;
Readiness to take 5 working shifts per week (with 2 compulsory night shifts);
Eagerness to take a 2-week product training;
Team player and career-driven mind-set.
What you will get:

Salary review in 6 months;
Paid 2-week product training;
24 days of paid vacation per year;
Paid sick leave;
Career coaching;
Flexible working hours;
Friendly, ambitious and motivated team with a constant desire to grow and improve.
Interested in joining our team?

We are looking to hire immediately for our upcoming training class.