Position: RINF TECH: Lead Magento Technical support engineer
Company: RINF tech
Category: Sysadmin
Experience required: 3y
English level: upper
Published: 2020-07-01T00:00:00+03:00

**Description:**
Isobar Commerce (previously known as eCommera) provides global retailers with a single source for expertise, technology and operational support. We have a proven track record for delivering, managing and innovating multi-channel commerce platforms for major international brands and retailers including adidas, Clarins, ASDA-Walmart, House of Fraser and many more. Our world-class team has delivered sites for over 25 brands with more than 170 sites across 34 markets.

**PURPOSE OF THE ROLE:**
The Magento Tech Support Engineer will work as a key part of a team that defines and enhances a full Managed Services Offering (ie. Support, DevOps and working alongside Engineering) to implement the Magento practice within the company. The role will focus on delivering and maintaining usable, adoptable Software as a Service applications for the Magento e-commerce business of Isobar Commerce.

**Requirements**
⬥4+ years of overall experience in delivering and/or supporting web applications, with strong focus on utilizing Magento Commerce Cloud and AWS
⬥Demonstrated experience in the configuration and management of NGINX, Apache, Elasticsearch, GlusterFS, Galera, MySQL, RabbitMQ, Varnish and REDIS
⬥Experience working with Adobe/Magento Support – incl implementation and utilization of best-practices, process definition and ability to work on challenging high severity incidents affecting live platform usage
⬥Good understanding of the Magento technology stack and associated products (e.g. Newrelic, Fastly CDN, etc.) and how this interacts with the ⬥Release Management processes
⬥Experience of Magento third party extensions and other interfaces
⬥Very good verbal and written English


**RESPONSIBILITIES:**
⬥Takes responsibility for the website development, maintenance and the migration to a newer Magento versions
⬥Utilize Magento's code structure understanding and extension architecture to develop sound technical strategies for building a high-performing ecommerce site
⬥Interfacing and configuration of other 3rd party systems: incl payment gateways, ERP, etc.
⬥Work closely with Technical Support team to achieve high customer satisfaction and troubleshoot operational issues in real time
⬥Use own abilities to extend existing troubleshooting knowledge and help in building new tools for comprehensive system health monitoring
⬥Contribute to documentation including screen samples, inline text and other

If you feel that your profile meets the requirements and you are looking forward to shape the team practices with Adobe/Magento solutions you will be welcomed to a highly experienced team, operating on ITIL best practices and dealing with world class ecommerce retail businesses. You’ll work side by side with colleagues motivated to adopt this great technology in our services portfolio.

**Benefits**
⬥Сhallenging job in premium professional environment, using modern practices and technologies
⬥Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment in a fast growing organization
⬥Attractive compensation package with social benefits - competitive salary, flexible bonus scheme, company sponsored activities
⬥25 days paid vacation and work-life balance
⬥Flexible benefits package, based on your individual preferences
⬥The chance to progress with highly motivated, young and skilled co-workers
⬥Opportunity to stay current with technologies and advancements in the field with a renowned brand in the e-commerce industry
⬥A friendly and non-conflict working environment with fun and quality recreation time