Position: Support Engineer
Company: Sunvery
Category: Support
Experience required: 2y
English level: upper
Published: 2021-08-01T00:00:00+03:00

**Overview**

**mdf commerce** is a global leader in the development of a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing then to generate billions of dollars in transactions on an annual basis.

Our E-Commerce team is looking for a **Support Engineer**.  You will be an integral part of the team and will have the opportunity to work on various product areas including Enterprise Cloud APIs, Web ecommerce, etc to support our customers and development partners.

**Main responsibilities:**
- Diagnose and solve problems specific to customizations or processes of our enterprise software based on Microsoft Azure. You will have full responsibility for initial analysis, some responsibility for patches developed, architecture, development and testing;
- Advise and assist our development partners in the realization of customizations in their solution ;
- Work on and resolve tickets submitted by our customers
- Ensure support, incident management under your responsibility are complete and effective communication with customers and development partners;
- Participate in support optimization and incident reduction activities.

**Desired profile:**
- Upper-Intermediate level of English;
- Have a minimum of two (2) years experience in support;
- Knowledge of modern architecture and design front-end and back-end;
- Ability to create good designs and transform them into powerful code;
- Knowledge of HTML/CSS/JS front-end programming languages as well as Framework and JavaScript;
- Experience with cloud platforms;
- Be comfortable with large data files and have experience with SQL Server and T-SQL;
- Knowledge of single-page JavaScript applications;
- Experience in problem solving and support;
- Strong leadership and interpersonal skills, proven trainer and excellent communicator;
- Strong analytical skills, rigor and attention to detail;
- Strong ability to work in a team and be versatile.
- Run on Windows / UNIX.

**Will be a plus:**
- Knowledge of .Net and C# programming languages back-end type;
- Knowledge of Microsoft Azure

**We offer:**
– A flexible work schedule (37 hours/week) in a friendly and dynamic environment;
– Competitive salaries, and a comprehensive group insurance plan.
– 20 vacation days, 10 sick days, and you get to enjoy a well-deserved paid break during the holiday season!

**mdf commerce : who are we?**
A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks.

With 600+ employees in Canada, the United States, Europe and China, mdf commerce strives to provide a work environment that focuses creativity, flexibility and collaboration.

How do we do it?
We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.

The position to be filled is within the E-Commerce team and more specifically on the following product:  Orckestra Technologies Inc., a mdf commerce product, is a leading provider of modern multichannel commerce solutions, offering a unique commerce platform to create and manage the most compelling web, mobile and instore shopping experiences. Built on the open Microsoft Azure cloud, our Commerce OrchestrationTM platform provides a single, centralized commerce foundation that unites all retail systems and customer touch points and helps businesses grow their businesses in the global marketplace. We power digital innovation for leading retailers and brand manufacturers, maximizing revenue growth by delivering differentiated retail experiences faster while reducing IT and operating costs.