Position: Customer Support Manager
Company: G5 Entertainment
Category: Support
Experience required: 1y
English level: upper
Published: 2020-08-01T00:00:00+03:00

**Position requirements** :

 - Upper-intermediate/advanced level of English is a must;
 - Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
 - Basic knowledge of HTML, Facebook, Twitter;
 - Excellent communication skills;
 - Be responsible, patient and self-motivated.

 **Additional advantages when applying to the position**:

 - Education in the field of PR and Communication;
 - Experience in casual gaming.
 
**Responsibilities** :

 - Delivering support to customers by providing information in response to inquiries via helpdesk;
 - Monitoring customer complaints and store reviews. Answering customer complaints at the app stores;
 - Creating FAQs and user guidelines. Posting them to company's website and helpdesk;
 - Processing customer feedback and escalating issues that require further investigation.

**What we offer** :

 - Cozy and roomy office space;
 - Full-time position, flexible work schedule;
 - Formal employment, full social package;
 - Friendly team members and open-to-everyone working environment;
 - English language courses;
 - Gym and fitness classes for employees.