Position: Retention Manager of the call center (Indian candidates)
Company: Boom Casino
Category: Sales
Experience required: no_exp
English level: upper
Published: 2023-05-01T00:00:00+03:00

**Hello! **

My name is Lyudmila, I'm **HR Boom Casino!**
We are expanding our team and we need you - **The Retention Manager of call-canter**

**YOU ARE:**
- Analytical minded
- Dependable
- Detail oriented 
- Multi-tasker
- Quick learner
- Coachable
- Problem Solver

**Location: **Kyiv 

**Knowledge of Hindi and English**

**Will be a PLUS:**
Knowledge of the **Russian** language

**PREFERRED EXPERIENCE:**
- Call Center Experience
- Experience with retention   
                                                                                                                                                                           
**SOME OF WHAT YOU WILL BE DOING:**
- Strong attempt to save all accounts that request to close
- Sense of urgency to save and/or maintain merchant relationships
- Work to ensure 100% visibility to management of Retention efforts and any issues
- Run various reports for Retention and upper management
- Perform light-level rate reviews as needed to save an account
- Document issues accurately in established databases
- Liaise with other departments to identify issues, solve problems, or share communication
- Continuously seek to improve Retention initiatives within the company.                                                                                                                            
- Strong attempt to save all accounts that request to close
- Sense of urgency to save and/or maintain merchant relationships
- Work to ensure 100% visibility to management of Retention efforts and any issues
- Run various reports for Retention and upper management
- Perform light-level rate reviews as needed to save an account
- Document issues accurately in established databases
- Liaise with other departments to identify issues, solve problems, or share communication
- Continuously seek to improve Retention initiatives within the company.

**Do you want to be part of our awesome team?
Please send your CV!**