Position: Technical Support Engineer/Junior Devops Engineer
Company: LoopMe
Category: DevOps
Experience required: 1y
English level: intermediate
Published: 2021-01-01T00:00:00+02:00

The TSE will report to the DevOps team and help resolve technical problems. A TSE must have knowledge of operating systems, networking, servers, and internet technology. Must have good communication skills, including the ability to connect with customers via phone, face to face, and in written correspondences.

Key Responsibilities:
- Provide post-implementation, support desk, and front/backline support for internal customers to solve technical issues on software products.
- Manage all open tickets and ensure customers get regular updates regarding case status.
- Manage all open cases to the fastest resolution.
- Responsible to liaise with engineering teams for problem resolution.
- Support work is done via e-mail, tickets, and chat.
- Clearly communicate complex technical topics to the varied knowledge levels of internal customers.
- Develop positive and trustworthy relationships with customers.
- Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
- Constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.

Key Skills & Experience:
- Must have 1+ years' experience providing technical support to end-user customers for software products.
- Good customer service skills.
- BS in a technical discipline such as Computer Science, Mathematics, Sciences, or equivalent industry experience.
- Technical Expectations: The following are preferred technical requirements: Linux, macOS, Cloud Computing.
- Does not wait for guidance, proactively identifies and delivers value to customers.
- Must have in-depth technical knowledge and problem analysis skills.

Benefits:
- High load challenge
- A transparent work environment
- Hundreds of millions of people see your work and use our products worldwide
- Competitive compensation package
- Working in a team that inspires, and works with you to achieve the industry-changing goal
- Flexible working schedule and possibility to work remotely