Position: Support Engineer
Company: EIS Group
Category: Other
Experience required: 1y
English level: upper
Published: 2023-07-01T00:00:00+03:00

Support Engineer is responsible for implementing processes to maintain software products configuration and infrastructure servers configuration, maintain and manage company infrastructure, access rights management, VM troubleshooting and management, General support activities, processing support tickets in accordance with SLA. Junior-level CM activities; assistance and interaction with endusers, DEVOPS, SOC, and NOC.

Key Responsibilities
-  Setting own tasks and organising work efficiently
-  Manages and responds to escalations from different parties
-  Comprehensive customer support
-  Investigating and basic troubleshooting of the reported issues; root cause analysis and issue resolution
-  Trouble ticket generation and response; carrier interface and escalations
-  Maintenance of the required OS and Server software
-  Review and general resolution of ticket queue
-  Ensure timely follow-up with customers via e-mail or messengers
-  Troubleshooting Network issues
-  Testing newly-implemented internal software products
-  Participates in team processes improvement
-  Participates in software products training sessions
-  Participates in documentation review
-  Participate in 16x5 shifts
-  Occasionally, work during holidays may be required
-  Sphere of Influence: Customers Relationships, Cloud infrastructureBD

Skills, Knowledge & Expertise
-  Platform: Advanced VMware
-  OS: Advanced RHEL Linux, Windows Server, Windows.
-  Scripting (one or more): Bash/PS, Ansible, YAML, JSON, basic SQL
-  Basic Apache, Jenkins, Mercurial, Git, Nexus, Zabbix or Nagios
-  Basic CISCO IOS
-  Practical knowledge of REST API
-  Upper-intermediate English - written, reading and speaking skills
-  Excellent communication skills
-  Ability to work with partners and colleagues in multicultural environment
-  Problem solving skills
-  Stress-resistant
-  Strong team-player

Would be a plus:
-  Basic Docker/Kubernetes
-  Jira, WIKI administration
-  Amazon/Azure administration

Benefits
-  Variety of new knowledge sharing and training opportunities
-  Unique international working environment
-  Good compensation based on the regular performance reviews
-  20 working days of paid vacation, paid sick leave
-  Medical insurance
-  Various social & team-building activities
-  Free English lessons
-  А comfortable location in the heart of Odessa

If you are interested in Cloud Operations Engineer position, please send us your CV and a cover letter highlighting your qualifications and reasons for your interest.

We look forward to hearing from you!