Position: Customer Support Consultant (Audio)
Company: 3Shape
Category: Support
Experience required: 2y
English level: upper
Published: 2022-01-01T00:00:00+02:00

3Shape A/S is a Danish hi-tech company specializing in the production and development of 3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position.
Two graduate students founded 3Shape in the year 2000, and today the company's fast-growing team of 1600+ employees in 20 offices worldwide (Denmark, Germany, Poland, Ukraine, USA, etc.) is serving customers in over 100 countries.

About 3Shape Audio: 

In 3Shape Audio, we provide market-leading 3D scanning and software solutions that enable digital production workflow of custom audio products such as hearing aids, noise protection, earphones and in-ear-monitors. We want to make the World sound better. 
We are a small, successful independent business unit within 3Shape, consisting of around 25 people across product, marketing, sales, customer support and R&D in Denmark and Ukraine. Our team is very diverse across nationalities, educational backgrounds, professional experiences and gender with a social and casual atmosphere.  
The position and areas of responsibility:

	Broad customer support role ranging from onboarding, training and to technical support with new and existing customers to help them getting most value out of our products
	Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events
	General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up.
	Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
	Contributing to 3Shape's business by providing the industry's best Customer Support
	Readiness to travel up to 30 days per year

Your profile:

You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing. Experience in Hearing Care industry would be a plus. .

You should possess the following competencies:

Professional:
	Well-established customer support “toolbox” from another technology-driven company (e.g., technical support, customer service)
	Advanced Microsoft Windows knowledge (Win7, Win10, WinServer 2012, etc )
	General network knowledge incl. understanding the concepts of client-server installations
	Database (Oracle and MSSQL) administration knowledge
	User-level knowledge on CRM systems (is a plus)
	A relevant IT education is an advantage
Personal:
	Customer orientation and and desire to make customers succeed
	Strong technical interest and understanding of IT, software and engineering problems, as well as interest in other customer support activities such as onboarding and training
	Good communicator, with the ability to ask and listen - also to what is not being said
	Intercultural competence
You will be based in Kyiv. In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, R&D and production both in Denmark and in our foreign offices.

 We offer:

	Flexible working day
	Participation in producing market-leading technology products for customers around the world 
	Work in a unique professional, friendly and supportive environment
	Constant professional growth and development
	Occasional business trips to Western Europe 
	Competitive salary level 
	Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
	39 working hours per week within flexible time-frame from 8:00 till 20:00 
	Possibility of partially remote work
	A parking lot with free spaces for employees
	A healthy work-life balance 
	Annual paid vacation (24 working days)
	Paid sick leaves and a child sick leaves
	Maternity and paternity leaves
	Medical insurance (incl. massage in the office).
	Compensation of lunches
	Regular company events
	Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team!