Position: Retention Manager
Company: Vigo
Category: Support
Experience required: 1y
English level: upper
Published: 2020-03-01T00:00:00+02:00

Key responsibilities:
• Design and execution of Retention promotions, campaigns.
• Communication with inactive customers via phone, email, messengers to make them active users again.
• Making sure clients get the best experience using our brands.
• Quick, polite and accurate answering to customer requests and enquiries.
• Provision of players with information on all promotions they are eligible for,
new games, rules amendments, etc.
• Assisting players with any technical issues they might have, because of which they stopped use the product
• Close cooperation with product team, suggesting special service improvements for 
players, based on feedback from clients.

Candidate requirements:
• At least 1 year of experience as an Account Manager/Customer Support Representative in gambling industry.
• Perfect spoken and written English.
• Passion for customer relationship management and commercial awareness.
• Self-motivation, reliability and ability to work independently.
• Focus on customer needs and good customer service skills.
• High communicative abilities and patience.
What you get:
• Working in a friendly team, favorable for professional growth.
• Opportunity of career development.
• High salary and additional benefits.