Position: Customer Success Engineer for eCommerce Personalization platform
Company: Daxx Software Development Teams in Ukraine
Category: Support
Experience required: 1y
English level: intermediate
Published: 2021-09-01T00:00:00+03:00

**Daxx is looking for a Customer Success Engineer to join the Froomle development team in Kyiv/Kharkiv/Lviv/Dnipro or remote.**

**Project description**
Froomle is a leading provider of self-learning recommendation engines, creating personalized online experiences in real-time. In partnership with researchers from University of Antwerp, Netflix and Apple, we developed the Froomle Open AI platform – driving break-through performance in relevancy and fast go-to market through cloud based AI services and personalization algorithms.

You are a true believer of personalized online user experiences and you are eager to learn and implement state-of-the-art machine learning in every online customer touchpoint.

**Responsibilities**
Set up and configure the Froomle Platform for new customers and support them with technical integrations.
Closely work with the Solutions Architect in understanding the functional and business needs of the customer.
Support customers in adopting personalization and configure the Froomle Platform to fit their needs.
Provide first-line technical support to customers: investigate and pinpoint the root cause of the issue and work with the Product team to resolve them.
Help the Data Science team in setting up and conducting AB tests.
Give input to the Product team on which new features to build next.

**Requirements**
1-3 years of experience

**Technical skills:**
You have experience in writing code in Python.
You have an understanding of Kubernetes and Git, and databases such as PostgreSQL.
You can use a Linux system and have hands-on experience with Google Cloud.
You have an interest in Artificial Intelligence, Machine Learning, and Data Science technology.

**Business skills:**
You are solution-oriented and willing to go the extra mile to solve customer issues.
You have an eye for detail and you care about the quality of your work.
You are able to communicate with customers in a professional and constructive manner.
You have a good command of English.

**Will be a plus but not required**
You hold a Bachelor degree in Information Technology, Computer Science, or similar.
Business proficiency in any other language is a plus.

**Daxx offers**
Direct cooperation with the customer;
Dedicated HR / Client Manager;
Competitive salary, medical insurance, 20 working vacation days;
Regular corporate events, team buildings, etc.