Position: Hardware Support Manager
Company: Auditdata
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-07-01T00:00:00+03:00

ABOUT AUDITDATA

Do you care about developing products that can change people’s life for better?
Are you passionate about technology?
Do you know what “hygge” means?:)

If your answer is “yes” to all of the above, then Auditdata is looking for you — talented, proactive and compassionate individuals to join our international team in Kyiv office.

Danish company, Auditdata A/S (www.auditdata.com), for more than 25 years now has been successfully uniting disruptors, creators and challengers who are passionate about driving transformational change in our industry aimed at empowering audiology care providers to help more hearing-impaired people reconnect to the world and run a better business. In short, we want to make great clinical care a great business.


You will join Hardware Services unit in Auditdata responsible for ensuring great service and support for our customers daily and covering several product lines. Hardware Service unit handles all requests regarding our hardware products as well as services around them i.e. swap, calibration, HW parts replacement etc.  

RESPONSIBILITIES:

	Possess a good knowledge of all our hardware products and inventory / spare parts and keep these items always up to date
	Handle HW related customer cases in Zoho support system and make sure all tickets are assigned to right person. 
o	Assigned to all tickets that are related to SWAP service
o	Assign HW Specialist to any ticket about incoming or outgoing SWAP 
o	Assign all tickets related to hardware repair to allocated specialist 
o	Assign any special tickets to Head of HW Services
 
	Worldwide SWAP Service administration:
o	Schedule and planning of SWAP orders, daily/weekly together with Hardware Service team
o	Incoming registration of SWAP transducers (track list) based on reports from Hardware Service team
o	Contact customers about defect returns based on the reports
o	Make sure all customer send in the SWAP returns
o	Make SWAP forecast based on customer input
o	Add SWAP transducers to inventory list (Hardware Service team will provide the data)
o	Make monthly SWAP reports about SWAP quantity and orders 
o	Ensure spare part inventory for SWAP is kept at agreed level

	Customer facing role with close cooperation with customer care team and accounting

OUR SUCCESSFUL CANDIDATE IS/HAS:

	Fluent English proficiency (written and spoken)
	2+ years’ experience in a similar role and industry
	Strong customer orientation, willingness to assist and solve customer issues
	Proven ability to quickly learn and understand complex technical topics
	Result oriented and “can do” attitude
	Strong coordination and communication skills
	Able to work independently and as part of a team
	Be self-running and take ownership/responsibility for the assigned tasks
	Ability to multi-task with strong skills in prioritization, time and expectation management, ability to work under time pressure and meeting deadlines
	University degree in management information systems, system administration or similar

Will be a plus:

	Knowledge about Audiometry (hearing aid fitting process) 
	Other languages like German or Swedish 😊

AUDITDATA OFFERS:

	Long-term, secure engagement in the stable PRODUCT company
	Scandinavian management style and culture
	Great company values and ethics
	Full cycle SW/HW product development according to high business standards
	Professional development (incl. related certifications)
	Educational opportunities (paid trainings & courses)
	Friendly family-like, "hygge" atmosphere:) with regular social activities & team-buildings 
	Competitive salary package
	Comprehensive health insurance
	Annual paid vacation to support healthy work/life balance
	Modern office facilities in central Kyiv
	Possibility of remote work

We would love to welcome you on board!