Position: Customer Support Manager (English)
Company: Wow 24-7
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-04-01T00:00:00+03:00

**WOW24-7** is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.
**WOW24-7** collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 20+ countries.

Now we are looking for a **Customer Support Manager with English knowledge in our friendly team.**

**Requirements:**
Proficiency (fluency and functional literacy) in English;
Proven experience in customer support or call centre operations will be a plus;
Superior communication skills, both written and oral;
Active listening skills;
Analytical and problem-solving skills.

**Main responsibilities:**
Respond to customer email, and phone queries and requests;
Handle customer complaints;
Consultation of new clients on updates, discounts, payment methods;
Follow communication procedures, guidelines and policies
Ensure that each customer receives outstanding service by providing a friendly environment

**Conditions of work:**
Flexible working schedule:
Morning shift 08:00 — 16:00;
Day shift 14:00 — 22:00;
Night shift 22:00 — 08:00;
2 days off per week.

**We offer:**
Comfortable and quiet workplace;
Competitive salary, fixed in US dollars;
International client cooperation;
Friendly staff and corporate events;
Fruit days in the office;
Stable environment and career development opportunity;
Social package, paid (18 working days) vacation and sick days.