Position: Technical Support Specialist
Company: Alteryx
Category: Support
Experience required: 3y
English level: upper
Published: 2020-12-01T00:00:00+02:00

**Responsibilities:**
•	Directly involved in the deployment, repair, replacement, disposal, and inventory management of end user computing equipment (desktops, laptops, phones, printers, conferencing room hardware)
•	Ensures all assigned tickets are updated and moving towards a successful resolution 
•	Provides hands-on support of all end user IT services, including:
•	Local and remote desktops and laptops in a mixed Apple and Microsoft environment
•	Wireless and Remote connectivity, VPN clients
•	Web conferencing, including Microsoft Teams
•	VoIP phone services
•	Printing and scanning
•	Email
•	Software installations and troubleshooting
•	Smartphone and tablet setup and troubleshooting
•	Triage desktop connectivity issues, and work with the Network and System teams to resolve issues
•	End user access management
•	User onboarding and offboarding: Provision hardware and software; deprovision and reclaim assets when required

**Required Skills:**
•	Must be customer service focused, desiring to exceed customer expectations at every opportunity
•	Must be able to work independently, aligned with coworkers and leadership in other locations and time zones, adhering to company standards in areas of documentation, planning, and execution
•	Proven ability to take ownership of job responsibilities with minimal oversight
•	Full understanding of typical Mac and PC hardware and software installation
•	Strong communication and team collaboration skills
•	At least 3 years of IT-related support experience
•	Comfortable supporting executive team members
 
**Valued Skills:**
•	Thorough understanding of the Microsoft stack of applications (Microsoft O365, Microsoft Teams), Windows Operating Systems (Windows 10), Active Directory Administration, Group Policies, Microsoft Exchange Online, etc.
•	Working knowledge of application packaging, operating system imaging, patch management and deployment
•	Experience supporting smartphones and tablets

**We Offer:**
•	Official employment (NOT a contractor’s agreement) 
•	Comfortable office in BC Astarta or remote work (Kyiv only)
•	Paid vacation (28 calendar days) and public holidays 
•	Paid sick leaves  
•	Performance bonus system 
•	Fitness Reimbursement 
•	Medical and life insurance for employee (full coverage) and his/her family (partial coverage) 
•	English classes with native speaker
•	Trainings, certifications, conferences  
•	Professional literature with an option to order books 
•	Referral bonus program 
•	Volunteer Time Off