Position: Customer Support
Company: Dublemint
Category: Support
Experience required: 1y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

Dublemint is a growing IT company seeking an experienced Customer Support Agent to help our customers achieve their goals.

Responsibilities:
- Independently handle user requests;
- Communicate effectively with other organizational units
- Answer technical and billing questions;
- Troubleshoot product issues;
- Deliver feedback from customers to relevant teams;
- Analyse and assess customers’ needs;
- Deliver information about benefits of the products to turn potential customers into paid ones;
- Develop the knowledge base (FAQ, etc.);

Requirements:
- Fluent English (advanced level) 
- Previous experience of working as a customer support specialist (preferably in gambling (online casinos)
- With a minimum of 1 year of experience in a similar position
- Excellent communication skills
- High level of personal responsibility
- Problem-solving focus
- Flexibility in addressing non-standard tasks
- Proactivity


What we offer:
- Competitive salary
- 100% remote position
- Day and evening shifts now, being ready to night shifts (a couple of times a week)
- Paid vacation and sick leave
- Timely monthly wage payments


Interested candidates should submit their resume and cover letter detailing their relevant experience and why they would be a great fit for the role. We look forward to hearing from you!
About Dublemint
Dublemint company is working on the IT market for more than 5 years.

We base our work on the principles of openness, predictability and responsibility. We always accomplish all that was promised to our clients, employees or colleagues.
﻿Furthermore, we stimulate the growth of skills and potential of our employees, because it’s the growth of the company in the future.

﻿﻿﻿If you want to become a part of our team and develop with us - join us!