Position: Trainee Service Desk Analyst of L1/L2 Support
Company: GlobalLogic
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2020-12-01T00:00:00+02:00

Job Description
Requirements: 

Degree in Computer Science or related discipline or equivalent experience; 
Experience of Store Keeping;
Experience of Service Desk Analyst of L1/L2 Support;  
Service-orientation, knowledge and experience with support of Company employees and hardware environment; 
Intermediate knowledge of operating systems and applications in use within the Company, deployment experience on corporate equipment;
Basic knowledge of electronics and monitoring of lifecycle of electronic equipment in exploitation;
Ability to comprehend complex software and hardware systems at an abstract level;
Ambition to learn new systems, procedures, techniques in a short period of time;
Ability to work independently or within an existing team;
Good reporting and prioritization skills, excellent customer service skills;
English Language Level: Intermediate level in writing, reading, speaking.
Would be a plus:

Experience with Jira / Confluence; 
Microsoft Windows and Office experienced user; 
Experience in the healthcare domain; 
Experience working for a global company with a team in different regions. 
Job Responsibilities
Responsibilities:

Operate as the first point of contact for Company employees’ equipment requests by fielding incoming voice calls, requests in Issue Management System (IMS) and emails, troubleshooting problems remotely; 
Register requests in IMS, which cannot be resolved remotely during 15 minutes, and assign to our level 2 or 3 engineers; 
Ownership, monitor and track requests; 
Ensure that IMS requests are completed in a timely manner. Maintain a high level of end-user satisfaction; 
Manage employees’ access to projects equipment resources; 
Work closely with end users to resolve specific problems; 
Perform other duties of a similar nature or level. 
Department/Project Description
Description: 

Main activities: electronic equipment maintenance manager, electronic equipment management and  procurement manager, 

Equipment Manager manages daily operations for inventory management, maintenance functions and the equipment procurement. Tracks the records, inspections, equipment condition and service agreements for the organization's equipment and tools. Being an Equipment Manager minimizes organizational cost through product standardization and tracking. Tracks equipment quality throughout the product lifetime and makes recommendations for alternatives if needed. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of department processes are necessary