Position: Support Analyst
Company: Softjourn
Category: Support
Experience required: 1y
English level: upper
Published: 2020-12-01T00:00:00+02:00

Requirements:

-**0.5/1+ year of work experience**;
-Ability to write basic-intermediate **SQL queries**;
-Understanding of relational database structure;
-Basic Linux command line experience;
-Ability to communicate technical information to non-technical clients;
-Great interpersonal skills to be able to work with clients and multiple -departments;
-Ability to work with minimal supervision;
-Demonstrated ability to apply problem-solving and critical thinking;
-At least **upper-intermediate level of English**;
-Excellent communication skills.
 

Will be a plus:

-Speak professional-level German or Spanish.

Responsibilities:

-Customer support on troubleshooting technical issues;
-Work with clients, QA team, software developers, system and database administrators to trouble-shoot non-IT, enterprise software applications in multiple environments;
-Review web server and application server logs;
-Troubleshooting using SQL queries;
-Communicate clearly with clients and help build relationships with clients;
-Must effectively manage time to work on meeting Service Level Agreements (SLA);
-End-to-end understanding of the product infrastructure and technologies used;
-Stay updated with any fixes or enhancements within the product;
-Build cross-team relationships;
-Must be able to work remote effectively during assigned business hours.
 

Benefits and Perks:

-Continuous improvement;
-Flexible schedule;
-20 days vacation;
-Office in downtown IF or remote work;
-Participation in conferences and seminars;
-Health insurance; 
-Foreign languages courses.