Position: Customer Experience / Tech Support
Company: DETECK
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-03-01T00:00:00+02:00

My company is looking to hire an Ambitious Associate for a FULL-TIME long-term position to help us grow our Amazon and eCommerce business.

The current position I'm looking for needs to be a SUPERSTAR - I want someone that will take care of things without the need to ask for approval, and at the same time will ask questions when they do not know the answer.

I want someone that will MANAGE people in the future - the tasks that you do now will be done by someone else as we grow the business, and you will be the one teaching, coaching, and leading them.

Job Description

* Experience with customer service, ***proficient in Excel*** spreadsheets

* Dedicated Customer Service:
- Responding to client emails in a timely fashion.
- Handle customer requests, questions, and complaints on a variety of support channels
- Resolving shipping issues, share tracking numbers, and update customers with news
- Document processes

* Customer Service/Experience:
- Design & Improve the customer experience
- Increase customer satisfaction, loyalty, and advocacy
- Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.
- Keep track of customer expectations and recurring issues.
- Build a sustainable and mutually beneficial relationship between customers and our brand.

* Additional:
- ***Fluent in English writing***
- Work closely with the Operations team, pass on customer feedbacks
- Strong attention to detail and an analytical mind - VERY IMPORTANT
- Outstanding organizational and problem-solving skills
- Having initiative and being a ‘self-starter’

* Top Qualities:
- Patience
- Organized
- Empathetic
- Good Communicator
- Adaptable
- Positive

***If you do not think you are a ***SUPERSTAR*** or have the capacity to become the best at what you do, please do not apply for this position. We only want the very best candidates to apply.**