Position: Customer Support Representative
Company: DexDigital
Category: Support
Experience required: 1y
English level: upper
Published: 2021-02-01T00:00:00+02:00

We are looking for a **Customer Support Representative** who attaches importance to self-realization, self-development, result-orientation and wants to build a career as a **Supervisor / Shift Manager.**

**Your mission:** to build up a relationship of trust with our English-speaking multicultural clients and provide them with superb customer service **(we don't have cold calling).**

**What we expect from you:**
- experience in Сustomer Support / Sales / Account with native-speakers **from 6 months**;
- **Advanced Level of written and spoken English;**
- you know how to prioritize and effectively multitask;
- you are ready to take responsibility for your decisions and the decisions;
- you know how to work under pressure and make sensible decisions;
- you know how to get along with anyone and resolve conflicts with minimal losses;
- you can provide turnkey solutions and find the best way out in case of force majeure.

**Here are your tasks for the first 3-6 months:**
- integrating yourself within the company;
- resolving support issues for customer inquiries received via emails, live chats and calls (30%);
- сooperate with other teams on customer issues;
- building technical expertise in our CRM.

**What else you should know:**
- you can reach the opportunity to **build a career** and gain an experience that will serve you in a long-term perspective;
- education is an important part of the workflow and the culture of our company, **we cover the cost of training;**
- we provide an opportunity to realize your potential and implement your ideas;
- **corporate library and speakings clubs;**
- the schedule is flexible - we mix 3 shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), **2 night shifts per week are required;**
- **corporate medical insurance;**
- the company provides taxi to the morning and from the night shift;
- **10 vacation days and 5 days of sick leave** per year;
- we like to have board games together and spend active weekends;
- **open terrace;**
- unlimited coffee/tea, snacks and fruits, **pizza day;**
- our **office is located in a 10-minute walk** from Palats Ukraina metro station.

If you want to **build a career in an ambitious company** and become a manager in the future - send us your CV and we will discuss the details :)

**Something more about us on:**

Facebook - https://www.facebook.com/DexDgtl/
Instagram - https://www.instagram.com/dexdgtl/