Position: Customer Support
Company: Newxel
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-06-01T00:00:00+03:00

Requirements:
● English: Intermediate or higher
● Excellent PC skills and good technical background in general
● Excellent communication skills
● Team player
● Ability to multitask
● Ability to work in shifts 
● Basic SQL knowledge would be a big plus.

Personal skills:
● Excellent communication skills. Open-mindedness and easygoing character;
● Strong independent problem solving and troubleshooting skills;
● Self-motivated, result-oriented, and disciplined is a must;
● Team player.


Responsibilities:
● Receive and manage customers’ requests, questions through Support Team
communications channels
● Diagnose and troubleshoot technical issues
● Gather details for higher levels of support
● Monitor issues 
● Ensure all issues are properly logged within the ticketing system
● Follow up with clients to ensure their systems are fully functional after
troubleshooting.


You will get:
● A position in a product developments company with a dynamic environment and
several concurrent projects;
● Opportunity to contribute (your ideas for improvement implementation);
● Team of motivated professionals;
● Continuous self-improvement and growth, including certifications and courses;
● Competitive salary plus financial bonuses;
● English language courses;
● Office in a historical part of Kyiv, Podil;
● Fresh fruit and snacks;
● Corporate events and fun team-building activities.