Position: Technical Support Specialist
Company: Perfectial
Category: Support
Experience required: 2y
English level: upper
Published: 2021-12-01T00:00:00+02:00

The product itself is a cutting-edge, complex solution that provides a user-friendly system to access the right online audience, easy-to-use tools for data measurement and analytics, and supplies millions of customers around the globe with affordable streaming services.  

As a Technical Support Specialist, you’ll be providing support using support tickets. You will develop a deep technical knowledge of technologies that deliver amazing digital experiences for our customers.

Requirements:
- 1-2 years of experience working in technical support or a customer service position.
- Knowledge of SQL is required.
- Strong technical, troubleshooting, and analytical skills.
- HTML, GitHub, SQL, Basic UNIX command-line knowledge.
- Experience with Linux/Unix commands
- Git experience would be a plus
- Proven ability to function in a self-directed environment.
- Strong verbal and written communication skills.
- Knowledge of English on Upper-Intermediate or higher level.

Responsibilities:
- Identify and resolve client software-related issues via tickets.
- Provide technical support following established policies and procedures.
- Maintain records of daily data communication transactions, issues and actions taken.

Our professionals value us for:
- Regular performance evaluation and salary revision, attractive benefits package;
- Functional offices, centers of excellence, and mentorship from competence leads to support the professional growth;
- Tech talks, open talks, and conferences; training and certifications;
- Free English courses of all levels with attentive and friendly teachers;
- Health insurance; maternity aid; corporate sports teams, hobby clubs, in-house gym or gym discounts;
- Referral program, bonuses for marriage and childbirth;
- Great team parties and corporate events; cool branded gifts; an additional paid day off for the Company Day celebration;
- Warm and relaxed atmosphere, smooth and transparent communication, and unlimited fun.