Position: IT Support (HelpDesk) Specialist
Company: iDeals
Category: Support
Experience required: 1y
English level: upper
Published: 2021-06-01T00:00:00+03:00

This position serves the overall development, implementation, education, and day-to-day support needs of the iDeals employees.

In this role you will be primarily responsible for the organization of delivery, take back and repair IT equipment, installing and configuring computer systems, diagnosing hardware and software faults, and providing technical support to all employees.

WHAT YOU`LL DO:
— Buying/delivering/taking back/repairing/auditing IT equipment;
— Providing general IT support assistance to all employees;
— Providing support and coordination to ensure all users are utilizing systems correctly, adequately, and to the highest optimal level (ability to work Overtime upon request);
— Assisting internal staff with training and mentoring on utilization of Google Apps and other cloud services;
— On/offbording employees (all locations);
— Installing and configuring laptops/PC;
— Providing and managing security on users devices according to security policies;
— Managing users access to the organisations internal systems;
— Maintaining, managing IT inventory to be up-to-date always;
— Providing update and upgrade of users equipment;
— Providing and managing security on users devices according to security policies;
— Writing basic software instructions (Zoom, VPN, Slack etc.);
— Support office IT infrastructure.

WHAT YOU SHOULD HAVE:
— 1+ years in a similar position;
— You have strong knowledge and understanding of MS Operational Systems and macOS;
— You are experienced with Microsoft Hyper-V;
— You have Upper-Intermediate English;
— You are eager to learn new systems and procedures on an on-going basis;
— You have strong analytical and problem-solving skills.

WHAT WE OFFER TO YOU:
🧘 Flat organizational structure;
🔝 OKR-based planning;
🏄🏻‍♂️ Opportunities for professional development and personal growth;
🎓 Unlimited budget for learning and development activities;
💵 Social wellness package for medical insurance, sports, and health-related activities;
👌🏻 Flexible schedule and possibility to work entirely remotely;
🎉 Corporate events, holiday celebrations, team building activities.

Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

With us, you will grow professionally by doing work you can be proud of, receive top-market compensation, and collaborate with a motivated and diverse team. Our company is recognized as the most highest-rated and customer-centric in a secure business collaboration market. iDeals’ products are used by more than 100,000 companies and 500,000 users all over the world, mostly in the US and Europe.

iDealers work in a remote-first model, meaning we collaborate remotely from anywhere — either home, cafe, co-working space or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.