Position: Application Technical Support Engineer (L4)
Company: Sisense
Category: Support
Experience required: 5y
English level: upper
Published: 2021-10-01T00:00:00+03:00

**WHY YOU SHOULD JOIN OUR TECHNICAL SUPPORT TEAM:**

Customer Delight is not just a motto at Sisense, it’s what we truly believe in and what our customers appreciate about us. As a Technical Support Engineer (L4), you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product. This is a strategic role that support and respond to customer production issues and working with R&D to create an alignment.

**WHAT YOU’VE ACCOMPLISHED… SO FAR:**

- You have experience with databases (MongoDB, MS SQL, MySQL, Oracle)
- You are knowledgeable in programming languages such as Javascript, Node.js, Java
- You know how to work with RabbitMQ, REST API and SSO 
- You have knowledge of Linux, Docker, Kubernetes
- You have experience with Web Applications
- You have a bachelor’s degree in engineering or equivalent knowledge 
- You experienced with virtualization and cloud services
- You are a technical lead of all aspects and successful in solving technical issues 
-You own the implementation and integration of complex customers’ projects 
- You have led complex troubleshooting including communication with customers
- You can communicate complex concepts in a clear and professional manner
- You thrive in a fast-paced, high-growth environment while working with a team.
- You are a lifelong learner with an insatiable curiosity
 
**HOW YOU’LL RAMP:**

**By Day 30…**

- You will have a much deeper understanding of the Sisense technology, how Sisense customers can utilize it and how to use it
- You will better understand the Sisense Architecture
- You will start interacting with Sisense customers and getting to know their challenges
- You will do lots of hands-on exercises in order to know the ins and outs of Sisense technology
- You will also start shadowing calls with Senior Support Engineers 

**By 60…**

- You will be familiar with the different types of technical challenges, engagements and the different project types related to Sisense customers 
- You will learn Sisense the Technical Support methodologies and tools 
- You will learn more Technical Support soft skills such as session management, how to interact with customers, working with Customer 
- Success Managers and, BI Consultants and other teams as well as handling challenging situations

**By 90…**

- You’ll begin leading complex technical calls and tickets with customers 
- Assist the team with feedback providence on improving internal processes and ramp up procedures 
- You’ll be managing your own queue of tickets and technical projects 
- You will be developing tools to better support the customer’s needs
- You’ll be solving bugs and customer issues 

**About Us**

- We are a radically innovative BI company focused on redefining every aspect of business analytics.
- We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
- We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.
- We’re onboarding rapidly! We have over 750 employees with offices in Kyiv, San Francisco, New York, Tel Aviv, Scottsdale, Melbourne, Tokyo and London.
- We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
- We’ve been recognized by Comparably, Glassdoor, and Best Places to Work for our amazing company culture.

**OUR BENEFITS:**

- We’re all working remotely now. However, a new office with a superior view is waiting for us when life gets back to normal.
- We hire only people we trust. All Sisensers join the company without a probation period.
- We believe all Sisensers should be owners in our company’s success. We grant all employees stock options that start vesting on Day One.
- We support a work-life balance philosophy and provide unlimited vacations (flexible time off) to all Sisensers.
- We support professional growth with personal learning budget (for on-line courses, language programs, books etc.), as well as corporate trainings, professional certifications and so on.
- We care about each other. All team members have extended medical insurance package and additional COVID-19 coverage.
- We provide Sisensers with a sport reimbursement to support physical fitness and mental wellbeing.