Position: Customer Success Manager
Company: Screver
Category: Sales
Experience required: 2y
English level: upper
Published: 2022-05-01T00:00:00+03:00

**Your responsibilities:**
- Conduct product demos, onboardings, trainings, and catch-up meetings on all stages of the client’s life cycle
- Communicate directly with our customers to effectively deliver value for them: consulting, survey set-up, technical support, and general account management
- End-to-End delivery of customer projects by mediating between clients and the Screver team: business requirements, projects coordination, and task management
- Support the pre-sales and proposal creation processes and participate in customer presentations
- Regularly monitor and continuously improve client satisfaction
- Work with the product owner to continuously evolve and shape our VoC/VoE products and services: as you collaborate with customers, you'll gain insights and then work with the product team to identify new areas for growth

**Your profile:**
- You love helping customers with a strong service-oriented attitude
- Strong consulting mindset: guiding customers on Voice of Customer and Employee strategy development and execution steps
- 2+ years of relevant experience in tech startups (SaaS)
- Advanced level of spoken and written English with great presentation skills  
- German or any additional language is a plus
- Experience in coaching, mentoring and conducting trainings
- Knowledgeable of software design, development, Scrum, and Agile methodologies is a plus

**What we offer:**
- High level of compensation (basic rate + bonuses) 
- Flexible working schedule and opportunity to work remotely
- Corporate parties and trips abroad. We have already been to Switzerland, Netherlands, Austria, Turkey, Croatia, and Vietnam
- Wide range of professional and personal growth opportunities
- International management with headquarter in Switzerland
- Mostly EU/US customers with need of regular face-to-face meetings with decision-makers
- An agile team of T-shaped skilled professionals that share knowledge and support each other