Position: Customer Success Manager
Company: Ultiself
Category: Support
Experience required: 1y
English level: upper
Published: 2023-01-01T00:00:00+02:00

We are looking for a competent and talented Customer Success Manager to join our team FULL TIME (8 hours/day).
        Our mission is creating happiness within since we believe that having your mind and body in complete harmony is key for overall health and quality of life.

**WHO** Your passion as a professional CSM is being a champion for your accounts. You will develop, prioritize, and execute customer success plans to nurture and guide your customers along their journey with Ultiself, leveraging insights from data and engagement. 

Working in a dynamic environment, you can successfully manage multiple accounts as you deliver an exemplary experience by advocating on your customers’ behalf. You can drive synergy across internal and customer teams to bring solid results and issue resolution. You will serve as your customers’Ultiself trusted advisor.

**EXPECT** to collaborate with other Ultiself functional teams to provide outstanding customer outcomes. You will be your customers’ advocate with key Ultiself stakeholders including Sales, Services, Support, Product, and Marketing teams and other customer success team members. 

**Responsibilities**

- Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge

- Proactive management of customers to optimize account health, mitigate risk, and reduce churn

- Utilize consultative motions to drive outcomes throughout the customer lifecycle

- Oversee and lead the coordination of Ultiself resources and escalate account issues for successful resolution

- Consult with customers on the benefits and value of Ultiself portfolio and related technologies

**Must be ok working later hours at least until 2:30 PM NYC**

**Required Experience**

-** 1+ years **of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience

- **Upper-Intermediate** level of English.

- Highly skilled experience in successfully managing multiple high-value accounts and customers in a dynamic environment

- Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives

- Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references

- Passionate and high empathy for customer experience
- Consistently contributes to CS team initiatives and projects
- Experience with Partner relationship management a plus