Position: Enterprise Client Manager
Company: Cotano
Category: Support
Experience required: no_exp
English level: upper
Published: 2020-10-01T00:00:00+03:00

Cotano is building its Customer Success team and we are looking for customer-focused individuals to join us! Our Enterprise Customer Success Manager has many responsibilities from on-boarding Enterprise clients and setting them up for success to deepening **relationships** with our existing customers and increasing the **value** they get from our services to keep their **retention** high.

**What You’ll Do**
- Manage all users & portfolio of Enterprise customers by proactively supporting them.
- Maximize users and customer retention metrics high.
- Become a Cotano product expert and use this knowledge to effectively guide customers to grow their metrics and revenue.
- Track and improve the health status of each of your customers.
- Ensure product adoption by onboarding new customers and new sales teams.
- Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.

**What You'll Need**
- 2+ years in a customer-facing role managing complex accounts.
- Passionate and excited about the prospect of helping build out our Scaled Customer Success processes.
- Quick **learner** and can work effectively in an ever-changing startup environment. Always looking for an opportunity to continuously learn, grow and give/receive feedback.
- **Proactive mindset** and excellent time management skills.
- Willing and able to travel abroad.
- Strong written English and good communication skills.
- Good written **Czech & Slovak** (ideally) and good communication skills.

**What We Give For You**

- **Stock options/shares** as a unique opportunity by joining on an early stage.
- **4X bigger compensation plan** (than the market average) since we love & support result-driven paradigm.
- **Flexible** time off.
- Work with the team of equals. We don't waste time on bureaucracy and micromanagement. You'll have the full power to make decisions.
- A well-managed organization with **OKR on strategy level and Scrum** on tactics level in both product and business teams.
- Work within an interesting industry with thousands of salespeople as our users.
- Process-driven environment: mentoring, analytics, and learning sessions daily.
- Access to the mind & ideas of the very top entrepreneurs from the **Advisory Board** who are the top sales executives from unicorn $1B startups.
- Office located in the center of Kyiv (2 min from Klovskaya metro station).
- Brand new office coming soon!
- **Teambuildings** which we strive to do every month.