Position: Account Manager
Company: ITernal Group
Category: Other
Experience required: 2y
English level: upper
Published: 2023-07-01T00:00:00+03:00

UST UA is looking for an experienced Client Success Manager.

**Requirements:**
• English level – upper intermediate at least
• Experience in the IT outsourcing industry
• 2+ years of experience in Account Management
• Experience in working with international customers
• Desire to build a long-term and strong partnership with clients
• Customer-centric and result-oriented person
• High level of responsibility
• Excellent communication skills and negotiation skills with a focus on listening and asking the right questions
• A supporter of the win-win approach
• Understanding of software development
• Understanding of Agile methodology

**Responsibilities:**
• Maintains regular communication with customer/partner/supplier and addresses needs through empathy with their environment
• Influences IT strategy of the client by proposing new or alternative solutions and balancing effectiveness and efficiency
• Build strategy plans for the collaboration with clients
• Conducting regular quarter strategic meetings with clients
• Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction
• Sending time reports to clients and invoices
• Managing all financial and organizational questions
• Controlling accounts receivables and collecting overdue debt
• Documents management
• Working with CRM, Jira, Confluence
• Follow and improve the existing organizational processes in the team
• Help with the organization of clients' workshops and team-building events with them
• Upsales to clients

**We offer:**
• Communication with clients from all over the world
• An opportunity of rising to interesting challenges with international business cases for professional and personal growth
• Working in a team of professional enthusiasts
• Professional and career opportunities
• Flexible schedule
• Work from home, or office in the Kyiv center
• Paid vacation (18 days) and sick leaves (10 days)
• Impressive corporate database for education and self-education
• Business trips in Ukraine and abroad
• The environment where you can implement your ideas
• Friendly professional staff and warm atmosphere
•Team parties and corporate events