Position: Support Engineer
Company: ABCloudZ
Category: Support
Experience required: 1y
English level: intermediate
Published: 2022-01-01T00:00:00+02:00

**Requirements:**
— Experience with ticketing or incident tracking systems;
— Expertise in monitoring tools;
— Basic skills of SQL Server or MySQL administration and development;
— Basic understanding of Windows or Linux administration, networking, bootstrapping, and security;
— Ability to work in 24/7 mode, shifts schedule;
— Responsibility, proactivity, team-playing, and great communication skills;
— At least the Upper-Intermediate level of English;
— Experience with Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) will be a plus.

**Responsibilities:**
— Work closely with the development team;
— Support the customer’s infrastructure: Windows or Linux servers, SQL Server or MySQL databases, Java web-based apps, ETL, and reporting systems;
— Resolve incidents and issues under time pressure;
— Provide users with online consultations applying fine English skills;
— Recommend and implement policies to ensure quality, timely, and efficient support;
— Perform effectively with developers implementing strategies to increase profitability, productivity, and overall client experience.

**We offer:**

— Working with the industry-leading partners and customers;
— Friendly teams, experienced colleagues, and perfect work equipment;
— Opportunities for career growth and raising professional skills;
— Comfortable offices in the city center of Kharkiv;
— Snacks, and drinks available;
— English language courses;
— Travel opportunities;
— Decent salary, tax assistance.