Position: Customer Support Specialist
Company: Futurra Group
Category: Support
Experience required: 1y
English level: fluent
Published: 2022-10-01T00:00:00+03:00

We are looking for an ambitious Customer Support Specialist to join our Support Team. This role is about ensuring our users have best possible experience while interacting with our product. Together with Product and Supply teams you'll impelement customer feedback that will skyrocket our business.

**About us:**
Futurra Group is a fast-growing Ukrainian IT company. We successfully develop and promote our own products: cross-platform mobile-first products, applications for iOS and Android, Smart Home products with 10+ million unique users every month.

**Key Responsibilities:**
- communicate with existing customers via emails and chats
- handle customer billing complaints and issues
- identify and troubleshoot technical issues and provide effective solutions
- work with customers' feedbacks on social networks and stores
- cooperate with other team members to reach weekly/monthly goals
- propose new ways of interacting with customers
- working at night shifts 3 or 2 times a week (from 6 PM till 3 AM).

**As our candidate you have:**
- 6+ months of work experience as Customer Support Manager
- excellent communication skills
- advanced written English (C1)
- troubleshooting skills
- result-oriented approach
- ability to comply with tasks independently and take responsibility in challenging situations.

**Will be plus:**
- experience in using Zendesk.

**The growth of our employees is a success of our company, therefore we have created comfortable working conditions:**
- remote format;
- non-bureaucratic environment;
- your career and financial growth directly depend on your results.

**Futurra Group is built on continuous investment in people. All of our managers have implemented their own ideas and have grown within the company.

Join us!**