Position: Senior Business Analyst (Salesforce)
Company: NewAge
Category: Business Analyst
Experience required: 3y
English level: upper
Published: 2023-04-01T00:00:00+03:00

We are looking for a highly talented **Senior Business Analyst** to join Newage’s dedicated engineering team of experts in Salesforce Service Cloud CRM to provide services to clients as a Salesforce partner. 

Salesforce is used as CRM system for customer support (Service Cloud, OMNI Channel, Service Console) and is connected to other systems via event-driven CDP and REST API. Salesforce is mainly used as a call center with integrated telephony and live chats with plans for expanding functionality.  

**Salesforce specializations:** 

Sales Cloud 
Service Cloud 
Experience Cloud 

**Requirements:**

3+ years of experience working as a Business Analyst;
0,5+ years of experience working with Salesforce;
Ability to understand business processes and translate them into user stories and requirements for development;
Ability to document requirements (epics, user stories, acceptance criteria, and user interface mockups);
Understanding of product development lifecycle;
Strong problem-solving skills;
Excellent communication skills;
Ability to work independently and in a team environment, and willingness to adapt to changing requirements and priorities;
Experience with agile methodologies such as Scrum, Kanban;
To have Jira, Confluence, and Slack skills;
English B2.

**Responsibilities:**

Defining business requirements, eliciting user stories, and creating acceptance criteria;
Working with product owners, development teams, and other stakeholders; 
Prioritizing the product backlog;
Creating user stories that capture the needs of the end-user; 
Facilitating communication within the team, ensuring that everyone is on the same page and that there is a shared understanding of the requirements;
Providing demo for client/internal team and gathering feedback.

**We take care of your:**

**Health**

Health insurance coverage;
Paid 20 working days of vacation;
10 days of paid sick leave;

**Wellbeing**

Paid lunches in the office;
Full support with all PE-related activities;
Competitive salary and encouragement for your efforts and contribution;
Financial support in critical situations;

**Professional development**

Transparent career path and growth opportunities;
Internal and external learning activities;
Corporate English courses;
Opportunity to visit paid conferences and events etc.