Position: Support Engineer
Company: KaaIoT
Category: QA
Experience required: 2y
English level: intermediate
Published: 2022-03-01T00:00:00+02:00

We are looking for the Support Engineer ninja to improve the beautifully crafted product that helps millions of people to enjoy their remote work! You will be responsible to deliver production-ready functionality in a cross-functional team and will be able to reach millions of people with your best effort and working time as part of a multinational team of highly skilled developers.

**Requirements:**
Strong service orientation and passion for helping people
2+ years of experience in an IT support role
Proven analytical and problem-solving abilities
Experience with Okta, Slack, Zoom, and other SaaS platforms
Ability to conduct research into software issues and products as required
Ability to effectively prioritize and execute tasks in a fast-paced environment
Excellent written and verbal communications skills in English

**Responsibilities:**
Own the triage, analysis, diagnosis, and resolution of incidents and problems
Support company end-users with hardware and software requests in a timely and professional manner and meet the established SLA policies
Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
Evaluate existing processes, and provide feedback for improvements
Create high-quality documentation of processes and policies for IT staff and other employees.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.