Position: Head of IT Management Systems and Operation Unit
Company: IT SmartFlex
Category: Support
Experience required: 3y
Published: 2021-09-01T00:00:00+03:00

**Requirements:**
- Experience in customer service is essential, as is several years’ experience in a 1st or 2nd line IT support manager role.
- Excellent software knowledge, including: client-server applications, Java applications, RDBMS and NoSQL databases, Atlassian products
- Excellent knowledge of networking protocols and components
- Knowledge of hardware, virtualised and containerised systems
- Good problem-solving skills
- Excellent communication skills, both written and verbal
- Critical thinking
- Patience
- Good interpersonal skills

**Responsibilities:**
- Development of support organization from scratch
- Development of support processes
- Development of support KPI and measurement process
- Development of SLA and measurement process
- Building strong relationships with Customers
- Transferring guarantee support to commercial support schems
- Resolving systems and applications issues
- Assisting with IT equipment sourcing and budgeting
- Occasionally working with third parties to rectify issues

**We offer**
- Flexible working hours
- Medical insurance
- Social guarantees
- Programs for development, recognition, sport events and the exchange of best practices at the level of Vodafone Ukraine Group