Position: Customer Support Manager
Company: Maytech
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

**Skills and Abilities:**

- 2+ years of commercial experience as a Customer Support Manager;
- Fluent English;
- Knowledge of Ukrainian is a must;
- Technically savvy;
- Knowledge of Salesforce (desirable, but not essential);
- Experience with Jira, Confluence, and Jira Service Desk;
- Knowledge of WEB and FTP/SFTP protocols;
- Confident on the phone and that includes dealing with varying accents and cultures;
- Good interpersonal and customer care skills;
- Ability to explain complex information in simple, clear terms to IT and non-IT personnel;
- Good accurate record keeping.

**Responsibilities:**

- Providing responsive customer support to service queries;
- Setting up new users’ accounts and profiles and dealing with technical issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritising and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
- Resolving escalated customer complaints without the need for team lead intervention;
- Participation in providing training and conducting product demos to customers as required;
- Understanding general FTP lingo in order to work with connectivity logs;
- Shift work (9 am — 6 pm, 1 pm — 10 pm).

Short-listed candidates will be contacted for competency tests and/or interviews.

*By sending your CV you hereby give your consent to the processing of your personal data. Personal data processing is regulated by the Law Of Ukraine On Protection of Personal Data. The consent is granted for the purposes of the selection procedure for the given job and further for the purposes of registration of yourself as a potential employee of the company.