Position: T2-3 Technical Support Engineer
Company: PerceptionBox
Category: Support
Experience required: 2y
English level: upper
Published: 2023-04-01T00:00:00+03:00

On behalf of our client PerceptionBox is looking for a T2-3 Technical Support Engineer to work on a challenging healthcare project.

**Responsibilities:**

Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments;
Maintain deep knowledge of Company operations to support client/team technical requests effectively;
State machine management via UI (creating/modification states), troubleshooting;
Investigation of bugs, logs analysis, route case system research;
Develop documentation regarding installation, upgrades, support, and compatibility issues.

**Requirements:**

2 years of experience in an L2-L3 technical support;
T3 Tech support with 2-3 years experience in AWS systems
Extensive knowledge of SQL scripting;
Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction;
Knowledge of web technologies: HTML, CSS, JS, etc.;
Basic knowledge of troubleshooting performance issues in a distributed microservices environment;
Experience with monitoring/logging tools (Such as Grafana, Kibana, OpenTelemetry, Jaeger);
Proven record of working in a highly pressured multi-tasking environment and working independently;
Experience with OpenVPN;
Good communication skills and customer service focus;
Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.
Upper Intermediate English.

**Will Be a Plus:**

AWS Cloud — Experience working with Cloud solutions or in Cloud software Support Team;
2 years of experience as a Junior Node JS developer willing to do 6 months of Tech Support prior to joining the development team.