Position: Middle Manual QA Engineer
Company: Product Madness
Category: QA
Experience required: 2y
English level: upper
Published: 2021-05-01T00:00:00+03:00

**Required skills**
— 2+ years of relevant experience (web and/or mobile projects)
— Good knowledge in the Software Development Life Cycle (SDLC) and Software Test Life
Cycle (STLC)
— intermediate english level or above
— Strong verbal/written communication & an excellent attention to detail
— Strong time management, accountability and organisational skills
— Flexible to an agile setup with the ability to multitask, managing coverage for multiple high
profile mobile projects with strict deadlines
— Strong reporting capabilities
— Extensive knowledge of JIRA and / or similar bug tracking tools
— Knowledge of submission workflows for mobile applications (Apple/GooglePlay/Amazon)

**We offer**
— 24 Paid Vacation Days and Additional Days Off
— Paid Sick Leaves
— Learning & Development
— English Classes
— Comfortable Office Location
— Office Wellbeing
— Team Building
— Travel: Business Trips to UK
— Gifts: New Year Gift, Birthday Gift, Welcome Box for New Starters
— Career Path and Mentorship Program
— Parental Leave: Maternity and Paternity Leave
— Referral Program: Active Program with Great Bonuses
— Relocation Support
— Performance Review and Bonus
— Medical Insurance and Sport Activities Compensation

**Responsibilities**
Working with the CRM QA Lead, you will be responsible for supporting the quality efforts of our CRM
campaigns across our portfolio of applications. Becoming familiar with our applications and using a
wide range of tools (including our internal management CRM system), you will work with a number of
other departments to support both regular and seasonal campaigns tailored to the audience of our
products and / or a specific group (e.g VIPs only).

— Align with the CRM quality expectations and processes defined by the CRM QA lead
— Support in the creation, maintenance, and implementation of dedicated test suites and associated test cases
— Raise issues associated with campaigns inside the respective CRM JIRA project, retaining the level of expectation and format defined
— Support discussions during bug triages, enabling a collective agreement on any necessary follow up actions
— Regularly feedback and communicate with the CRM QA Lead to support in the creation of accurate CRM QA reports on campaign progression, priorities and blockers
— Ensure all campaigns are released to the highest standard, both in terms of defect mitigation and usability experience
— Work closely with Customer Support to investigate, document and where necessary push for swift resolution of Live issues, understanding where potential gaps existed and working with
the CRM QA Lead to plug these for future circumstances
— Provide release reports, test plans and various other documentation to the CRM QA Lead and key stakeholders
— Monitor campaign health on a regular basis via tools such as New Relic, flagging and investigating concerning trends where applicable
— Regularly liaise with the Server QA team, staying informed about changes to CRM systems and future roadmaps
— Support the CRM QA Lead in attaining the teams financial yearly goals through ownership and tracking of personal KPOs / OKRs
— Close liaison between yourself and the client QA teams, informing them of upcoming, active and ending campaigns and if these will impact any other client focused component