Position: Customer Support Agents (Live Chats)
Company: Wirex
Category: Support
Experience required: no_exp
English level: upper
Published: 2022-06-01T00:00:00+03:00

**What you will do**
- answer clients' questions and help resolving the issues over live chat;
- participate in building Wirex multi-language knowledge base and community;
- be ready to accumulate feedback from the clients and share the product improvement ideas.

**Shifts: 6 am — 4 pm, 8 pm — 6 am**

**Requirements**
- Advanced/«strong» upper intermediate English (both verbal and written).
- Fast learner and flexible for changes.
- Not afraid of asking questions and sharing the ideas.
- Highly organized and self-disciplined.
- Able to understand clients' issues, questions and figure out the best fit solution.
- Capable of working under pressure and handling clients with negative attitude.

**Will be a plus**
- Experience in customer service or technical support.
- Familiar with Zendesk and Atlassian products.
- Passionate about bitcoins and  technologies.

**Benefits**
- Semi-remote type of work with flexible business hours.         
- Extended medical insurance & additional Сovid 19 coverage available after one month of cooperation with Wirex R&D.      
- 22 business days of paid holidays a year.        
- Paid sick leaves, state holidays and paid days on special occasions.  
- Annual bonuses in .         
- Sabbatical up to 3 months after more than one year of collaboration with the company.              
- Fast career development.         
- PE accounting and support.              
- Free parking.