Position: Customer Support Representative (Night Shifts)
Company: Simple
Category: Support
Experience required: no_exp
English level: upper
Published: 2022-10-01T00:00:00+03:00

**Simple** is one of the top apps in the Health and Fitness category on the App Store. The app’s audience continues to grow rapidly both in U.S. and European markets, already exceeding 12 million downloads.

We are proud of our people. We believe that the Simple team is the key to our success and the company’s most valuable asset. So, if you are interested in health and wellness, enjoy solving challenging problems, and have always aspired to become part of a global project —  we want to hear from you!

**We are currently looking for a professional and carrying specialist to join our Support team.**

**What we are looking for:**
- Friendliness, willingness to help people and answer questions;
- English upper-intermediate or higher;
- Resistant to stress and routine: you will have to correspond a lot with users;
- Self-organization skills;
- Attentiveness, responsibility.

**Main duties:**
- Monitoring of incoming messages (first line of support);
- Processing billing requests (email channel);
- Difficult cases escalation to the second line.

**Perks and benefits:**
A mobile product with strong growth. Simple is one of the top performers in American and Australian app stores, and we’re now expanding across Europe;
Full-time remote employment;
Shift work schedule 2/2; 
A mobile product with strong growth. Simple is one of the top performers in American and Australian app stores, and we’re now expanding across Europe;
Open and democratic team communication;
International project.