Position: Customer Support Representative
Company: WiserBrand
Category: Support
Experience required: 1y
English level: upper
Published: 2023-03-01T00:00:00+02:00

**Hey, are you keen on taking care of others and have a great English and attention to detail?**
**If so, then you’re the one we’ve been looking for ;)**
**We are in the process of building a great team for our US customer, an online plant and tree store.**

**Requirements:**

- upper intermediate spoken and writing English;
- at least 1 years of customer care or similar experience;
- experience with customer relations systems (ZenDesc, Kayako etc.);
- ability to resolve challenging situations and focus on the client’s needs;
- stress-resilience and ability to handle difficult clients;
- great attention to the detail.

**Responsibilities:**

- taking care of customers, contacting them via phone, chat and email;
- ensuring the best quality of service;
- working with data entry systems and CRMs;
- working evening shifts (from 15:00 to 23:30 Ukrainian time).

**We offer:**

- a full-time job and a long-term contract;
- official employment, managing your taxes and accounting;
- career and professional growth opportunities; high salary (determined during the job interview), regular performance reviews;
- paid vacation and sick leave;
- optional benefits package that includes Gym membership, English courses, compensation of certification, courses, and training;
creative and lively team of IT specialists, adequate management and zero unnecessary bureaucracy.