Position: Application Technical Support Engineer (based in Poland)
Company: DataArt
Category: Support
Experience required: 3y
English level: upper
Published: 2023-05-01T00:00:00+03:00

**Position Overview**
As an Application Technical Support Engineer on our Team, your primary responsibility will be to provide technical support and assistance to our Solutions and Partner Success teams. You will use your expertise to help partners within the van delivery domain by explaining system behaviour and coordinating configuration changes. Your contributions will be crucial in enabling our partners to succeed and deliver outstanding service to their customers. By joining our team, you will play a key role in ensuring the success of our mobile application used in home delivery vans and the platform as a whole.

**Requirements**
- Analytical and creative thinking
- Experience in 2nd level support role
- Basic SQL knowledge
- The ability to communicate clearly and precisely in person and remotely in English (Polish as a nice-to-have)

**Nice to have**
-  Previous experience in a similar role or Customer Service.
- Familiarity with Kibana Logging, New Relic