Position: Service and Release Management Team Lead (Relocate to Malta)
Company: SFox GmbH
Category: DevOps
Experience required: 2y
English level: upper
Published: 2023-08-01T00:00:00+03:00

Well, are you looking to work with living legends, on exciting projects and get a mind-blowing package while working from the comfort of your home? Then look no further!

Videoslots was born in 2011 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but also an affinity with the iGaming industry. They teamed up and went about building an industry leader, setting the bar to an all-new high. Now in just ten years Videoslots now offers over 5,000 games from over 150 different game providers. And they are set to keep on growing!

**Minimum requirements:**  
-University Diploma or Degree in a related ICT area
-A minimum of 2 years of experience in a similar role 
-Ability to lead cross-functional work teams; proven leadership experience 
-Experience in application management, 2nd line support and incident management. 
-Knowledge of Release Management in a CI/CD and agile environment
-Solid understanding of: development and QA processes; DevOps practices in an Agile environment 
-Knowledge of Virtualization, Application Servers, APIs, and monitoring tools like Prometheus and Grafana in a Linux working environment  
-Be fluent with Database Queries  
-Willing to work on-call
-Demonstrable background in software development (we mainly use PHP, JavaScript) 

**Nice to have:**
ITIL certification
  
**Role`s responsibilities:**
-Managing a team of technology operations specialists and service delivery professionals
-Manage incidents and problems, driving improvements related to our platform
-2nd line technical support to the system applications, prioritizing and categorizing requests, troubleshooting, and solving issues in some cases creating scripts and SQL queries, escalating software and infrastructure problems.
-Driving process and technology improvements for more effective and efficient support.  
-Develop and maintain application and business logic monitoring
-Responsible for the CI/CD Release Management, as part of the software development lifecycle; planning, and negotiating release activities
-Assist in developing scripts and automation tools 
-Owning the Incident Management process; produce reports on SLAs, KPIs 
-Conduct periodic reviews on problem management backlog, SLAs and other related KPIs. 
-Manage the team to respond to incidents and take any necessary steps to restore service
-Managing a team of technology operations specialists and service delivery professionals responsible for the organization’s platforms service, support, and releases  
-Managing, planning, and negotiating release activities 
-Executing deployment, implementation and run books plans. 
-Assist in developing scripts and automation tools used to build, integrate, and deploy software releases to various platforms. 
-Train, coach and mentor members of the team 
-Coordinate with the service operations, systems, and development teams’ internal improvement requests 
-Work closely with development, project managers, product, and other business stakeholders
 
**Benefits: **
Private health insurance  
Free breakfast and lunch   
Wellness allowance   
Birthday leave  
Company and Team building events  
**Relocation package to Malta including flight and 2 weeks of accommodation **
  
**Our recruitment process: **
Filling out the pre-screening checklist
Interview with our recruiter
Online assessment (if applicable)  
Final interview with the hiring manager(s)