Position: Support Desktop Operating Systems/Network (Hand and Eyes)
Company: SmartTek
Category: Other
Experience required: 3y
English level: upper
Published: 2023-09-01T00:00:00+03:00

Smart Tek Solutions is a leading IT service provider that serves Fortune 500 companies in the US. Our goal is to become a leading employer in Ukraine and Europe, and now we are looking for a Support Desktop Operating Systems to join our team.

Resposibilities
- Provide deskside support services for desktops at end users' work locations, particularly within the Stellantis Tychy area;
- Manage and resolve problems to completion or closure, ensuring a smooth user experience;
- Perform initial operating system installations on desktops;
- Handle software updates, installations, and removals;
- Support rollouts and upgrades of LAN network equipment;
- Offer on-site network support for incident and problem resolution related to LAN;
- Conduct LAN network equipment installation operations that cannot be executed remotely;
- Maintain documentation of IP address tables for network hardware;
- Be on standby 24/7 to respond to critical issues.


**Requirements:**
- Prior experience providing deskside support services and troubleshooting desktop issues;
- Proficiency in performing initial operating system installations on desktops;
- Familiarity with software update, installation, and removal procedures;
- Ability to support LAN network equipment rollouts and upgrades;
- Skilled in resolving LAN-related incidents and problems on-site;
- Capability to perform physical LAN network equipment installations;
- Strong documentation skills for maintaining IP address tables;
- A valid driving license (B);
- Fluency in both Polish (native) and English.