Position: Head of Customer Success
Company: signum.ai
Category: Support
Experience required: 1y
English level: upper
Published: 2021-05-01T00:00:00+03:00

**Signum.AI** - New-York-based automated AI Platform
That Creates High Performing Ads startup.

The world's best brands such Coca Cola, Nike, Red Bull, and marketers use the Signum.AI campaign automation, optimization, and audience discovery platform to increase ROAS and drive sales on autopilot.


We are looking for a **Customer Success Manager** to be responsible for the entire install base, owning onboarding, training, renewals, and customer loyalty.

**YOUR RESPONSIBILITIES:**

- Develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication
- Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth
- Work with customers to ensure they are leveraging the solution effectively and finding value in the service
- Identify growth opportunities within named accounts while ensuring high renewal rates
- Proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates
- Work closely with Signum.AI resources as necessary
- Track customer interaction within CRM

**WHAT WE EXPECT:**

- Excellent English is a must
- Excellent written and verbal communication skills
- Understanding how AI, marketing automation, sales, and outreach work
- Ability to evaluate customer needs
- Highly consultative,­ enabling you to assess the potential of a client and develop a strategy for growing their business
- Comfortable negotiating contract terms and overcoming pricing objections
- Strong analytical skills,­ familiar with SaaS
- High energy, self­-motivated, driven and dynamic personality
- Confident, with strong interpersonal skills, and a true team player
- Strong planning and learning skills

**WHAT WE OFFER:**

- Opportunity to work in a fast-growing innovative team
- Unique experience of working with global markets
- Enormous opportunities for professional and career growth
- Competitive salary
- Professional training
- Modern corporate library
- Regular corporate events

**Better three hours too soon than a minute too late ;)
THE TIME IS NOW! APPLY!**