Position: Digital Success Manager
Company: Viseven
Category: Support
Experience required: 3y
English level: fluent
Published: 2022-06-01T00:00:00+03:00

As our Digital Success Manager, you will utilize your Salesforce expertise, applied commercial experience, problem-solving abilities, and creative flair to support, advise, design, build, deliver, and maintain our customers’ ecosystem end to end. This will require you to be involved in scoping of business requirements, specifications, process flows, application design, content production, and configuration alongside testing and deployment as well as delivering this knowledge and monitoring performance on the customer side.

**Objectives of this Role**
- Onboard customers into a new way of working by providing consulting and coaching around best practices, educating them on how to use the platforms ensuring a smooth shift to a new approach, and enhancing their user experience
- Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate business process analysis sessions, and develop technology solutions for these teams
- Coordinate internal team and ensure that our deliverables are met
- Identify project issues/risks and present alternatives to alleviate or resolve them

**Responsibilities**
- Day to day communication with the customer’s global team, as well as users, administration, troubleshooting, and maintenance of the users’ experience connected with our product + Veeva as a Salesforce platform-based solution
- Coordinate roll-out execution. This includes planning, monitoring, and controlling all activities related to all assets/product development and roll-out, enabling a high-level view of a situation. 
- Work in close collaboration with internal teams to ensure successful execution, make sure all tasks are on track and deliver solutions using the established best practices and in accordance with the agreed SLAs
- Support the continued build-out of key reports and dashboards.
- Proactively recommend new features and improvements to optimize and grow the use of the platform synching them with the main goals and targets of our customers, accommodate new users, encourage them to order more content inside the platform, improve the functionality of the platform ordering the new features and collaboration with Viseven R&D and Product Office.
- Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.
- Liaise with customers and their creative agencies on content production. Provide consulting around best practices. Coordinate internal efforts to execute and deliver content requests. 
- Assist to R&D and the client to design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
- Provide technical specifications and help maintain overall documentation for the business

**Skills and Qualifications**
- At least 3 years of experience with IT projects
- Expertise in B2B, communication with clients
- Advanced experience with Salesforce.com
- Experience with other CRM software, optional
- Understanding of pharma business will be huge plus
- Experience with enterprise integration tools and extract, transformation, and load (ETL) tools
- Strong presentation and communication skills. English must have, other language capabilities are welcome
- Strong management and delivery skills