Position: Technical Support Engineer (Gaming domain)
Company: Sigma Software Group
Category: Support
Experience required: 2y
English level: intermediate
Published: 2022-05-01T00:00:00+03:00

If you want to start or continue your career in an international IT Company – here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.

A multinational gambling company that produces slot machines and other gambling technology needs our support. They are on a mission to lead the global gaming entertainment industry by focusing innovations in content and platform technology around delivering an outstanding player experience.

Among key tasks are data migration with SQL scripting with the ability to follow the whole analysis phase.

**REQUIREMENTS**
2+ years of experience with SQL
Good knowledge of Linux
Experience with Bash scripting
Good knowledge of Support methodologies, processes, planning, tools, and techniques
At least an Intermediate level of English

**NICE TO HAVE:**
Basic knowledge of Java
Oracle and DB2

**PERSONAL PROFILE**
Crucial soft skills for the role:
Logical thinking
Good communication skills
Documentation
Problem-solving
Ability to see the big picture

**RESPONSIBILITIES**
Providing 2-level technical infrastructure support services for issues
Securing the agreed levels of service are always met according to the Service Level Agreement (SLA) such as, but not limited to, response & resolution times, quality levels, work volumes done, etc.
Planning and performing preventive actions concerning the solution and/or its environment to avoid potential issues that may occur in future
Estimating tasks with acceptable accuracy
Being able to create and update support and maintenance related documentation
Performing all tasks and providing deliverables on a good level of quality
Reporting status and progress according to the project and company demands
Fulfilling service requests
Maintaining and developing positive relationships with customers and colleagues

**WHY US**
Diversity of Domains & Businesses
Variety of technology
Health & Legal support
Active professional community
Continuous education and growing
Flexible schedule
Remote work
Outstanding offices (if you choose it)
Sports and community activities