Position: Junior L3 Support
Company: EveryMatrix
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-07-01T00:00:00+03:00

Functions:
Process, analyze incidents and fix/monitor their fixing
Provide RCA for each incidents
Provide communication with external vendor
Provide support to clients who are integrating with our application
Monitor different project environment for errors and escalate in case of any potential issue
Monitor production environment and report on monitoring activities

Requirements:
Intermediate or upper English level
Ability to read and understand technical logs
Ability to understand API calls
A good attitude with willingness and flexibility