Position: Technical Application Support
Company: N-iX
Category: Support
Experience required: 2y
English level: upper
Published: 2022-07-01T00:00:00+03:00

**N-iX **is looking for a talented** Technical Application Engineer **who can become a part of our team and contribute new ideas into product development.

Orbus is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management headquartered in London. Orbus has customers spanning the Americas, EMEA, Australasia and Asia-Pacific regions as well as all verticals sectors, both government and commercial.  Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

**Requirements:  **
- Solid communication in English
- Experience work with applications (support L1, L2, troubleshooting)
- Client-oriented and client facing skills 
- Willing to work Mon-Fri from 13:00 – 21.30 (Ukraine time) or 15:30 – 00.00 (Ukraine time)  

**Nice to have:  **
- SQL scripts (writing, understanding errors)

**Responsibilities:   **
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Respond to clients requests, tickets and follow up with them with statuses and resolutions

**We offer:**
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Flexible and personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Paid vacation days, sick leaves, and days off
- Healthcare & Sport program
- Medical insurance
- Memorable anniversary presents
- Corporate events and team buildings