Position: Customer Support Agent
Company: Ignite
Category: Support
Experience required: no_exp
English level: upper
Published: 2020-01-01T00:00:00+02:00

Our Client is a trading company providing online trading services to retail customers. The Trading Platform gives every client the ability to efficiently trade any financial product around the globe including: Shares, ETFs, Indices, Commodities and Currencies.

Requirements:
- Good writing skills;
- Upper-Intermediate English;
- Excellent typing skills;
- Ability to work with details;
- Ability to handle big volumes of tasks, tight deadlines and stress;
- Problem solving attitude;
- Willingness to work on shifts.
 

Responsibilities:
- Verifies confidential client's data and documents, including but not only personal identification documents, credit cards, bank statements, strictly following approved procedures;
- Approves or declines acceptance of documents, based on company rules;
- Based on received and processed information takes decisions;
- Verifies ID documents and other documents with low confidentiality level;
- Escalates cases by using personal data processing system;
- Responsible for confidential processing of customers and company information.
 
Benefits:
- Professional development;
- Free English classes to maintain your level;
- 20 working-days paid vacations and sick leaves;
- Happy hours and parties.
- Medical insurance
- Office near Polytechnic Institute