Position: Customer Success Manager I Profisy
Company: Global Talent
Category: Support
Experience required: 2y
English level: fluent
Published: 2022-11-01T00:00:00+02:00

**Who they are?**
Profisy is an **innovative B2B product pricing intelligence company** delivering growth for leading brands in the events, information and media sectors. Using Artificial Intelligence, Profisy **combines customer data with trusted international and local macroeconomic sources for inflation and market dynamics.**

Profisy enables customers to rapidly adjust prices with confidence whilst **staying on top of changing market influences**, understanding how customers respond and optimising revenue for profit.

🤸‍♂️ **Must have skills:**
• 2-3 years of experience.
• Experience in a customer-facing role.
• Understanding of Customer Success general workflows and processes.
• Analytical skills in order to understand current technology and business domain.
• Superb written and verbal communication skills.
• Empathy with customer.
• Previous business negotiations experience.
• Fluent English.

🥊 **Desira skills:**
• Experience with a SaaS product.
• Confidence in understanding financial data from CRMs.

🐝 **Responsibilities:**
• Account management: communicate regularly with C-level to drive success and expansion of customer accounts.
• Lead the onboarding of new customers onto the software, explaining how the tool is useful and train them on how to use it.
• Collaborate with Sales to ensure smooth client relationship transfer from Sales to CS.
• Advise customers on successful platform usage by explaining data analytics to customers to help them make data-driven decisions.
• Daily communication with clients about managing ongoing projects.
• Encourage customers to renew their license and recommend the platform.
• Think strategically about how to drive customer success including new product features.
• Close collaboration ongoing projects with other teams.

🍩 **We go beyond usual perks… By working with us, you will get:**
• Health insurance.
• Lunches coverage.
• Psychotherapy assistance allowance.
• Gym allowance.
• Individual educational budget.
• Monthly commute allowance for those who visit the office in Kyiv or Krakow or free parking space in Unit.City (Kyiv, Ukraine).
• Best-in-class IT equipment mirroring our client set-up.
• 18 business days of paid vacations days per year and paid sick days.
• All public holidays are paid days off.