Position: Pre-Sales Solutions Architect
Company: Intellica
Category: Marketing
Experience required: 5y
English level: upper
Published: 2021-03-01T00:00:00+02:00

**What you will be doing:**
— Build strong relationships with potential customers’ technical and digital teams by partnering with our customers to develop a working knowledge of their goals, technical challenges and infrastructure configurations to deliver an outstanding customer experience
— Define, scope, organize and run Customer Technical Whiteboards and POCs
— Support sales staff in all points of process
— Work with internal and external Technology teams to implement successful solutions for our customers
— Perform extensive needs analysis and client contact before product/solution demonstrations
— Own and conduct the demos and script for the platform including our Technical End-End Demo
— Assist with RFXs and commercial proposals with exceptional detail, clarity, and professionalism
— Deliver clear and concise documentation and articulate how the solution works, and be well-versed in various architectural representation models
— Manage the customer implementation through to post-sales support
— Design a support framework, including desired Tier 1-3 structure, focused on answering client queries promptly and efficiently
— Work with Product to establish and maintain a knowledge and developer portal, underpinned by processes to keep the portal information up-to-date as we analyze customer queries
— Work with Product to enhance and improve the usability of the product and installation processes
— Define detailed Statements of Work for any 3rd party partners and service/solution integration providers 
— Project management of implementation with customers and partners
— Ability to configure and deploy API based SaaS solutions into large scale enterprises
— Build Reporting dashboard using SQL

**We are looking for someone who has:**
— Strong Enterprise/Solutions Architecture Experience
— Strong knowledge of modern Distributed Systems Architecture, Cloud Native & Containerized Architectures, Microservices Architecture
— Good project management skills
— Amazing story telling skills (must be comfortable presenting at all levels)
— Ability to energize and motivate a team to deliver excellent customer service
— Strong commercial awareness, focused on designing out support costs from the outset through knowledge-sharing and collaboration with the product and tech teams
— Technical evangelist (looking for an all-rounder), with the ability to translate complex tech into user-friendly customer language
— Knowledge of Rest APIs, microservices and cloud computing
— Exceptional problem-solving skills
— Exceptional PowerPoint, Excel and word skills
— At least Upper-Intermediate level of English 

**Will be a plus:**
— Knowledge of Confluence and JIRA
— Big Data & Data Science Experience
— Industry Knowledge in GDPR, PSD2 & and other data driven regulations

**A few words about the project:**
The project that you will be working on is a platform for visualizing, organizing and protecting data of companies. Your role will be a combination of Architecture, Technical Support and Customer Success roles.

**Here's our offer:**
— Being part of a young and talented team
— Possibility to work remotely
— Open mindset for new technologies and processes
— Flexible working hours
— Competitive salary in EUR

**Did we catch your attention? We'd love to hear from you.**