Position: Customer Success Manager
Company: PDFfiller
Category: Support
Experience required: 2y
English level: fluent
Published: 2020-12-01T00:00:00+02:00

**Required skills:**
— 3-5 years of experience in customer service, customer success position or account management;
— Experience promoting value through customer experience;
— Exceptional ability to communicate and foster positive business relationships;
— Accountability and personal organization are essential;
— Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
— Basic technical skills required to understand and advise on the use of our products;
— Experience in working with complex, multi-divisional, multi-geographical customers;
— Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services);
— SaaS principles experience.

**What we offer:**
What you get working with us:
— The members of our team get options contracts (each of us has a share in PDFfiller, so that company growth is a capitalization growth of one’s interest);
— All of PDFfiller’s employees have access to the company’s financial reports regardless of their role in the team. When the company goes public, the employees get their one-off payments according to their options contracts;
— Paid upgrade career courses, conferences for professionals and English classes are common practice at PDFfiller;
— Medical insurance;
— Staff massage therapist.

**Your responsibilities will include:**
— Contact customers to gauge and advise on their experience with our products;
— Become the trusted partner for the customer on the product functionality and use cases;
— Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback;
— Collaborate closely with team members to support renewals and find expansion opportunities;
— Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.