Position: Customer Engagement Manager (Telecom)
Company: Intellias
Category: Project Manager
Experience required: 5y
English level: upper
Published: 2023-06-01T00:00:00+03:00

Project Overview:
The Customer Engagement Manager (CEM) is supporting strategic programs with the customer in order to streamline the account’s delivery activity and drive business growth (organic CRs and non-organic upsell) 

Critical Experiences:

- 10 years in IT/SW development/project implementation within Telecom
- Strong background in delivery and deployment of large-scale projects
- Excellent project management skills
- Strong customer facing capabilities
- Wide telecom and IT architecture and best practices knowledge 
- Proven ability to build strong relationships – both internally and externally
- Experience in making the impact under large enterprise rules is desirable
- Business acumen and understanding the PnL language

Key responsibilities:
- Relationship Building - Establish strong partnerships with key purchasing decision-makers, executive sponsors, coaches, and influencers
- Assistance with Delivery on commitment (scope, budget, time, quality)
- Customer engagement management
- Growth enablement:
Identifies customer needs and challenges. 
Translates customer needs into business opportunities. 
Represents the customer in the solution design. 
Socializes with key stakeholders on the customer side.