Position: Head of Support
Company: Currency.com
Category: Support
Experience required: 3y
English level: fluent
Published: 2021-03-01T00:00:00+02:00

**Responsibilities:**
- Building and managing support function
- Report against key metrics
- Meet key operational targets and KPIs
- Run key meetings with suppliers to manage change and handle escalations
- Manage, mentor, and coach new and existing staff including conducting regular performance reviews and timesheet approvals
- Collaborate with other departments (e.g. Product Management) to maintain an ongoing understanding of features and functionality and translate the information into best practices for software optimisation

**Requirements:**
- Experience supervising a customer service function in a senior leadership position with a consistent record of supervising a robust, multi-channel customer service team across multiple countries
- Experienced leader able to build and develop teams
- Ability to build relationships with key stakeholders
- Fluent English
- Financial understanding
- Innovation and out of the box thinking 

**We offer:**
- Investment in career growth and training
- Bonuses for reaching individual/team goals
- Paid sick leave
- Paid holidays
- A nice and friendly team