Position: Customer Success Manager
Company: unitedtech.ai
Category: Support
Experience required: 2y
English level: upper
Published: 2023-09-01T00:00:00+03:00

United Tech is looking for a **Customer Success Manager.** This is an opportunity to be a pioneer in our growing department, contributing to the establishment of processes and paving the way for future leadership roles. You will play a vital role in building and nurturing strong relationships with our partners, ensuring their success and satisfaction.

**What you’ll help us do:**

— Develop and maintain high-touch, consultative relationships with partners through regular and transparent communication
— Conduct training and presentations on our products, new features, and motivational plans
— Facilitate onboarding for new partners
— Assist existing partners by promptly addressing inquiries, helping them maximize platform functionalities, and resolving payment, fine, and legal-related matters
— Collaborate across departments to fulfill customer demands, including finance, legal, and support, to support partners' business development.
— Compile partner feedback and insights to formulate recommendations for continuous project performance improvement.

**It’s all about you:**

— Fluent in Ukrainian and English (B2+ level or higher).
— 2 years of experience in sales, account management, customer success, or related roles
— Analytical mindset with attention to detail
— Proficiency in using analytics tools such as Amplitude or Tableau
— Experience in managing relationships with various partners and stakeholders
— Goal-oriented mindset with a track record of achieving results
— Proven ability to address systemic issues through systematic problem-solving
— Ability to work independently

**Will be a plus:**

— Experience with different CRM tools will be a plus
— Basic analytics in Excel (VLOOKUP, PivotTable)
— Experience in the LATAM market 
— Willingness to work with partners beyond the LATAM region

**What we offer:**

**Comfortable working environment.** You can work at our comfortable hub in Kyiv or remotely anywhere with a flexible schedule. We reimburse expenses for renting workspaces in other cities. Also, you can get financial and legal support, modern equipment, and up-to-date tools. 

**Highly-skilled team.** We have several independent products and cross-functional autonomous teams with Tech leads. The seniority level of the team is Middle & Senior, so you will get the option to share practical cases and knowledge with experts in the social networking niche.

**Personal impact and ambitious goals.** Our products are in top positions in their categories on App Store and Google Play. We’re free to implement our ideas and directly influence products, cherishing our users. So you can make your direct impact on fast-growing products with a multi-million audience.

**Investment in the future.** The growth of our teammates is boosted with performance-oriented reviews, IDPs, free English classes, reimbursement of professional development courses, constructive feedback, international projects, a corporate library, and knowledge sharing.

**Care and support.** We maintain a human-to-human approach and care for our teammates' safety, health, and rest with 20 paid vacation days, 15 days of paid sick leave, 100% coverage of medical insurance, reimbursement for sports and equipment, corporate events, stylish merch, and relocation options.


**Hiring process:**

— Intro call with a Recruiter
— Interview with the Hiring team
— Test Task
— Reference check
— Offer