Position: PM/ Enterprise Customer Success Manager
Company: People Force
Category: Other
Experience required: no_exp
Published: 2023-08-01T00:00:00+03:00

PeopleForce is a unique and powerful platform that manages the entire employee experience and automates all aspects of HR.
We build a high-performance culture in teams worldwide, starting from our own.
So if you're passionate about working in a dynamic, fast-growing SaaS company with ambitious goals and opportunities, join us, and let’s drive HR Tech together!

We seek a highly motivated and skilled Enterprise Customer Success Manager to join our dynamic team. The ideal candidate will have a strong customer relationship and project management background. This role involves working closely with our enterprise-level clients to ensure the successful implementation, adoption, and ongoing satisfaction of our products/services. The Enterprise Customer Success Manager will serve as a trusted advisor to clients, helping them achieve their business goals through effective project management and exceptional customer service.

Requirements:
Bachelor's degree in Business, Management, or a related field; Master's degree is a must;
Experience leading customers of Enterprise level (Fortune 500) - is a must;
Proven experience (4+ years) in customer success, project management, or a related client-facing role, preferably in an enterprise environment;
Project management certification is highly desirable;
Strong understanding of project management methodologies and best practices;
Excellent interpersonal and communication skills, with the ability to effectively present information and respond to client inquiries;
Demonstrated ability to manage multiple projects simultaneously and deliver high-quality results under tight deadlines;
Proficiency in using project management tools and CRM systems;
The solution-oriented mindset with a dedication to ensuring customer success and satisfaction;
Analytical mindset with the ability to interpret data and make informed recommendations;
Strong problem-solving skills and the ability to navigate complex client relationships;
Willingness to travel occasionally to client sites as needed;

Responsibilities:
Collaborate with enterprise-level clients to understand their business needs, project goals, and objectives;
Lead the end-to-end project management process for client implementations, ensuring timely and successful project delivery;
Develop and maintain project plans, timelines, and milestones, regularly communicating progress to internal stakeholders and clients;
Serve as the primary point of contact for clients during project implementation, addressing any questions, concerns, or issues that may arise;
Facilitate regular project status meetings with clients to review project goals, updates, and deliverables;
Coordinate with cross-functional teams, including sales, product, and technical support, to ensure seamless execution of client projects;
Conduct thorough needs assessments and gather client feedback to identify opportunities for continuous improvement and enhanced service delivery;
Provide training and onboarding support to clients, ensuring they are equipped to effectively use our products/services to meet their objectives;
Monitor client usage patterns and proactively identify areas where additional value can be delivered;
Collaborate with the sales team to identify upsell and expansion opportunities within assigned client accounts;
Build and maintain strong, long-lasting customer relationships, serving as a trusted advisor to clients;
Stay current with industry trends and best practices in project management and customer success;
Nice to have:
- The ideal candidate has experience of Enterprise CS and PM manager. 
- Customer Success Certification, during the interview, ask candidates if they worked with customers Enterprise level (number of employees 1000+ with several stakeholders, ARR  50 mil or from Fortune 500 list)
- Languages: EN, UA, RU + 1 extra language (Polish, Spanish or German B2/C1)

Working conditions:
100% remote job;
Work in a fast-growing leading B2B software development company with a flat structure;
Work schedule, 8 working hours a day Mon-Fri (from 10 am - 7 pm in the Kyiv time zone; 1-hour launch);
Smart colleagues to share and exchange knowledge with;
A lot of chances to grow;
Paid Annual leave (20 working days);
Paid Sick leave (10 working days);
Quarterly and annual social and team-building events;
If this sounds like something you would like to be part of, we'd love for you to apply!
Join our team and be part of the ambitious journey!
Employment type
Full Time
Department
Customer Success
Location
Europe