Position: Support Specialist
Company: Murka
Category: Support
Experience required: no_exp
English level: upper
Published: 2023-08-01T00:00:00+03:00

The Support Specialist is the main link between players and developers, exploring all the wishes of users and the problems they may encounter, as well as being the first to come to help users.

Responsibilities:
- helping players in solving in-game and technical issues;
- processing user requests within the framework of targets (KPI);
- investigation of in-game situations;
- reporting on users' activity based on data from Helpshift;
- drafting instructions and F.A.Q.

Nice to have:
- knowledge of other foreign languages;
- experience with Helpshift/Zendesk;
- experience in technical support;
- experience in the gaming industry.

Requirements:
- confident knowledge of English (Upper-Intermediate/Advanced);
- sociability;
- creativity;
- attentiveness;
- ability to organize work time effectively;
- customer focus, desire to help people.

Murka is a socially responsible company, so we actively take part in charity events and promote an ecological style of living (sorting of plastic, “good’s sharing”, etc.)