Position: Python Developer for AI voice technology that service restaurants (USA)
Company: MoveUp
Category: Python
Experience required: 3y
English level: upper
Published: 2022-01-01T00:00:00+02:00

The company developed an innovative, conversational voice-based AI that automates order taking in restaurants. Our main use case is automating orders in the drive-thru, a huge business in the US. More than 70% of quick-service restaurants' revenue originates in the drive-thru!

However, drive-thru restaurants have a problem. Employee issues can cause backups at the drive-thru window, leading to long lines and frustrated customers.

Most quick-service restaurants are searching for an elegant solution that improves customer experience, increases speed, improves accuracy, lifts the average ticket size, and reduces employee stress. This is where Hi Auto's conversational AI comes into play.

Our AI greets the customer, takes the order, and inserts it into the point of sale, freeing up employees to focus on other tasks.

Understanding an order in the drive-thru using voice is not an easy task and requires deep technology to get to the required high completion rate of orders. The challenges include a very noisy environment, unique speech patterns due to the customer's indecisiveness, different accents, gender, ages, speech from other people in the car, complex multi-turn unstructured conversation, low latency, and more.

In order to solve big challenges, we are developing our own speech and natural language understanding tech from the ground up.


Qualifications:

4+ years experience in Python
Experience in SW design and backend dev
Developed and deployed multiple projects used in production
Experience with Docker, Kubernetes, Microservices, CI/CD, Clouds (AWS/GCP/Azure)
BSc in Computer Science or equivalent industry experience
Qualities: Star performer, Team player, Fast, Strong ownership, Passionate about their work, Great communicator. For more details see What We're Looking For in People


About the Role:

Our backend is developed all in Python running in the cloud over k8s.
It's not a typical backend interacting with a UI frontend. It handles audio streams in real-time and runs our key AI algorithms.
The role involves designing and implementing complex parts of the backend. This involves distributed architecture as well as concurrency while taking into consideration performance and scale.
Join us to be a part of an amazing team with great vibes, a company with a lot of freedom of movement, interesting and unique challenges, and an opportunity to influence and build something big.