Position: Technical Support Manager
Company: evecalls.com
Category: Support
Experience required: 2y
English level: intermediate
Published: 2022-01-01T00:00:00+02:00

The TSM’s role objective is to consult with our team’s specialists and our clients on issues related to service integration, operation of the existing and new functionality. The position understands how to work with data and how to localize a problem in a quick and skillful way.

The TSM is responsible for the accumulation and systematization of information about the product and methods of its integration, as well as for keeping the team informed about new functions.

TSM is passionate about the idea of automation, interested in the latest trends of voice technology, communication protocols, and web technologies.


Responsibilities:
-Consulting team members and clients on technical issues of service operation during office hours;
-Searching and localizing technical issues and problems experienced by clients when interacting with the service;
-Accumulating and systematizing information about the product and ways of its integration;
-Making sure that clients are satisfied with our tech support.

You are the perfect candidate for us if:
-You have logical and structural thinking;
-You have advanced communication skills;
-You are a meticulous and scrupulous person;
-You are into personal development and learning new things;
-You are driven by the idea of automating the service sector using conversational AI.

We offer:
-The competitive compensation plan takes skills and experience into consideration.
-The friendly and passionate team deeply engaged in      development and constant learning is chock-full of genius ideas;
-Being on the cutting edge of technical innovations in the IT area;
-Continuous self-improvement;
-Working with a high-quality, useful product — unique and in demand      in the market of the CIS, Europe, and America;
-Stock options.