Position: IT-Support-Application Support Consultant
Company: MSV Multicall
Category: Support
Experience required: 2y
English level: intermediate
Published: 2022-08-01T00:00:00+03:00

Main tasks:
Maintain the necessary documentation in the L2 Support of Sales and Trading. The role is mainly about ensuring that the documentation is complete and certain standards are met - this includes a lot of proofreading. The person is not responsible for the content itself, that is created by someone else. (This documentation just needs to be maintained: there can be a new project, new technical things happen in the landscape, transition from old to new landscape – this means a change in the documentation is required, maintenance, making sure the documentation is up to dates.)
Create an overview of what is to be updated and steer, coordinate and chase the documentation owners. The templates change – adjusting content to those templates. Tracking everything in an internal tracking tool.
Conduct project meetings
Communicate and coordinate task of relevant stakeholders (users, partner resolver groups, internal process stakeholders) as applicable to documentation maintenance.
Project manage the IT Audit 2022 and steer internal stakeholders to check if the required evidence is collected, vetted, and delivered to the auditors. No direct work with auditors, rather steering the process internally to collect the evidence requested and maintain it in a central location so that the application manager can then present that evidence to the external auditors. The changes need to be in a knowledge base and that needs to be updated and this person needs to coordinate that and maintain the documentation

Qualifications:
Strong English
Basic knowledge of Microsoft Azure
Basic knowledge of technology, application management and databases
Strong organization, project management and project coordination skills
Good communication skills
Microsoft Office knowledge (Teams, Word, Excel) - very good Excel skills
Experience: L2 application support