Position: Senior/ Lead Tier 3 Support Engineer
Company: Chevaldore
Category: Support
Experience required: 5y
English level: fluent
Published: 2023-05-01T00:00:00+03:00

👨‍💻 Job: Senior/ Lead Tier 3 Support Engineer
⚙️ Stack: Tier 1, Tier 2, Tier 3 Support, Java, AWS
💰 Salary: $4.500 - $7.500 monthly
🌍 Location: Fully remote work within EU 


**Tasks**
- Provide Tier 3 technical support for customers and internal teams
- Troubleshoot and resolve complex technical issues related to software and systems
- Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
- Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
- Analyze system logs and diagnostic data to identify and diagnose issues
- Reproduce Issues identified at the customer’s site in order to identify the root cause
- Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
- Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support


**Requirements**
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field
- 4+ years of experience in Tier 3 technical support or a related field
- Strong analytical and problem-solving skills
- Excellent English written and verbal communication skills
- Experience with troubleshooting complex software and hardware issues
- Experience with Cloud environments (Azure, GCP, AWS), Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark), and Docker/Kubernetes.
- Familiarity with programming languages such as Java, Python
- Knowledge of operating systems, databases, and networking protocols