Position: Customer Success Manager
Company: Toppan Merrill GmbH
Category: Business Analyst
Experience required: 1y
English level: upper
Published: 2021-07-01T00:00:00+03:00

Required skills:
- Good written and spoken German and English.
- Ability to conduct negotiations and business correspondence.
- The ability to clearly and competently express your thoughts orally and in writing.
- At least 2 years customer service experience, preferably in an online service or product company.
- Ability to work independently and proactively.
- Ability to build trusting relationships with customers.
- Proactive attitude to life, including the performance of assigned tasks.
- Provide prompt follow-up and attention to customer inquiries.
- Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management.
- Verify product installation to ensure that there are no issues.
- Monitor and follow up on the users on-boarding journey.
- Interact with other departments and escalate customers feedback further.
Responsibilities:
- Develops healthy customer relationship.
- Evaluates and analyses customer needs.
- Builds trust and transparency with customers.
- Acts as a customer Advocate.
- Encourages customers to upgrade their Products.
- Promotes customer loyalty.
We offer:
- High salary according to the level of your skills and experience.
- Cozy light office in the Center of the city. Easy to reach, many tasty places to - visit during lunch.
- Great people around. A lot of creative and organizational freedom, letting you develop and cultivate your talents and skills. 
- Opportunities to grow.
- Apple Macbooks to work with.
- Independent work environment, flexible schedule.
- Possible business trips to Munich Headquarters.
- Medical insurance.