Position: Support Agent
Company: Veterinary Integrations Solutions)
Category: Support
Experience required: no_exp
English level: upper
Published: 2020-08-01T00:00:00+03:00

You should be...
●Fluent in English (excellent communication and writing skills)
●A self-starter with a passion to break through things and innovate
●A natural relationship builder (you can easily interact with the teams inside/outside VIS)
●Able to understand and empathize with customers’ requests before you start fixing things
●Able to explain complex systems in easy to understand concepts
●Comfortable writing customer-facing documentation (Knowledge Base help articles, FAQs)
●Prioritize your tasks and manage your time effectively
●Open to change and quick to adapt to new systems

Bonus points if you...
●Have the experience of doing customer support and are acquainted with Service Desk software (ZenDesk, Salesforce, etc)
●Grasp the basics of Agile (Scrum/Kanban) and are familiar with Jira/Confluence

In this role, you will be responsible for:
●Responding to customers inquiries in accordance with SLAs
●Provide appropriate solutions to maintain high customer satisfaction
●Conducting case escalation
●Writing technical documentation and other self-help content
●Onboarding customers to accelerate their adaptation to the solutions we offer
●Optimizing our support process
●Improving internal documentation

We offer
●A full-time remote position which will require availability to work 40-hours per week
●8-hours working shifts (including night & weekend shifts fairly divided between all 24/7 team members)
●Competitive compensation (fixed in US Dollars)
●Opportunities for growth and self-actualization
●Great working relationships
●Transparent culture

If you have an innate love for humans and can explain complex things in an easy manner we would love to meet you. And who knows maybe you are the true hero we are looking for to go on a mission.