Position: Customer Engagement Manager (for telecom project)
Company: AllSTARSIT
Category: Other
Experience required: 5y
English level: upper
Published: 2023-06-01T00:00:00+03:00

We're seeking an experienced CEM to drive business growth and streamline account delivery. If you have a strong background in IT/SW development, project implementation, and excellent customer-facing capabilities, we want to hear from you.

🟣 **About the Role:** 
The Customer Engagement Manager (CEM) is supporting strategic programs with the customer in order to streamline the account’s delivery activity and drive business growth (organic CRs and non-organic upsell). With your expertise in relationship building and project management, you'll establish strong partnerships, meet customer expectations, and identify growth opportunities.

🟣 **About Project:**
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021.

**Specialization** - Software Development, Telecom
**Headquarters** - Chesterfield, MO

🟣**What do we expect**:
-10 years in IT/SW development/project implementation within Telecom
-Strong background in delivery and deployment of large-scale projects
- Excellent project management skills
- Strong customer-facing capabilities
- Wide telecom and IT architecture and best practices knowledge
- Proven ability to build strong relationships – both internally and externally
- Experience in making an impact under large enterprise rules is desirable
- Business acumen and understanding the PnL language
- Bachelor’s degree in relevant professional track (engineering, computer sciences, mathematics), an advanced degree is an advantage.
- Upper-Intermediate English 

🟣 **What will you do in this role:**
1. Relationship Building - Establish strong partnerships with key purchasing decision-makers, executive sponsors, coaches, and influencers. Listen to the customer, and gain full understanding of the customer's business challenges, culture, environment, market trends, future technologies, competition, and partners that may affect the customer's business. Develop relationships with third parties to extend the reach of Amdocs beyond the core markets, solutions, and buying centers. Conduct ongoing relationships with external partners to build strong partnerships to enable expansion of Amdocs space.
2. (C) Assistance with Delivery on commitment (scope, budget, time, quality):
· Program Management
· Requirements Management
· Quality assurance initiatives
· Ensures high internal collaboration
· Challenges Service partner on customization requests (CR) estimates and drives for improved efficiency and EBIT
· Manages critical production problems including those significantly impacting operations or external customer experience to full resolution
3. (A) Customer engagement management:
· Establishes communication and governance channels with the customer to address opportunities and issues in a timely and proactive manner.
· Works with the customer to set expectations for implementation and delivery.
· Meets and exceeds customer expectations by managing smooth implementation and excellent delivery experience (measured by Customer Satisfaction (CSAT) survey, and Exceeding Customer Expectation (ECE) measurements).
· A customer trusted advisor and an expert. A person who understands the customer’s technical and business needs and also is familiar with the solutions Amdocs has to offer to solve the customer needs.
· Accountable for resolving day-to-day implementation and close collaboration with CSU on operation issues.
· Represents "the customer’s voice" within Amdocs.
· Drives the value validation process (evaluation of the value of the product/project sold after and sometimes during implementation – whether it is the same value as expected during the sales process).
4. (C) Growth enablement:
· Identifies customer needs and challenges.
· Translates customer needs into business opportunities.
· Represents the customer in the solution design.
· Socializes with key stakeholders on the customer side.
· Supporting reference site visits and other customer activities.
· Meets specific EBIT targets (focus) and growth opportunity identification aligned with account management.

🟣 **What you will get:**

Learning & Development program: we offer a team of senior developers, mentorship program, individual budget for self-education, free English, Spanish, and Polish courses, English for kids, regular tech & educational meetups, ability to become a meetup speaker, and online course subscriptions, among other perks and opportunities.

Wellness program: extended medical insurance, yoga & stretching, personal psychologist, sport/hobby compensation, Covid-19/flu vaccination, rewarding culture, and unique corporate gifts.

Balanced lifestyle: workation programs, memorable corporate parties abroad, team building activities, Happy Fridays, family events, and charity events.

**Join our team and make a significant impact in the telecom industry.**