Position: Support Engineer (Delivery Solutions)
Company: Diatom Enterprises
Category: Support
Experience required: 3y
English level: upper
Published: 2022-03-01T00:00:00+02:00

Key Responsibilities/Duties: 

•	Troubleshooting and resolving technical issues;
•	Management and monitoring of production systems;
•	Working directly with client technical contacts;
•	Working closely with product development to escalate defects or issues;
•	Participation in an on-call rotation to support clients 24x7 with critical issues;
•	Other ad hoc duties as assigned.

Role Requirements/Experience 

•	Solid experience Unix/Linux (RHEL/CentOS) systems (including scripting);
•	Understanding from Linux HA and load balancing solutions;
•	Experience about production system monitoring/management (example: Elastic stack, Ansible); 
•	Great decision making and problem-solving abilities;
•	Excellent communication and team working skills;
•	Effective and practical approach;
•	Good documentation and reporting skills;
•	Minimum 3 years + experience working in a similar role.

What We Have to Offer

•	Long-term employment with a fast-growing company;
•	Competitive compensation;
•	Full-time position with flexible schedule;
•	100% remote position;
•	Performance review once a year;
•	Work directly with EU client's team.