Position: Technical Support Egineer (TIER 2)
Company: CodeIT
Category: Support
Experience required: 1y
English level: upper
Published: 2023-04-01T00:00:00+03:00

You can become not only a support engineer but also obtain some DevOps or engineering/dev focused experience if you want to develop yourself in that field.

**REQUIRED SKILLS**
- Technical skills and experience. For example, a degree in computer science or information technology or the relevant experience.
- Understanding of IPv4, subnetting, networking in general
DNS (general)
- Basic command line skills including remote access via ssh
- Basic understanding of linux (any distro)
- Basic understanding of bash/shell scripting. Practical experience would be a plus.
- Knowing how to search for technical how to’s / Experience with troubleshooting technical issues and quickly getting to the root of their problem
- English — Upper Intermediate (written/spoken) is a must

**WOULD BE A PLUS**
- Knowledge of computer hardware systems, routers, and peripherals, switches.
- Experience with basic log analysis and error identification
- Knowledge of operating systems, server software, enterprise software, and server systems.
- Basic MySQL knowledge
- Understanding of how RAID works (types of RAID, the ways of setting them up, Splitting/Partitioning)
- Experience with EasyDCIM, Openstack/Virtuozzo

**RESPONSIBILITIES**
- Dealing with technically more complex problems and events that could not be solved by Tier 1 and require more in-depth advanced technical help.
- Digging into the system, diagnosing and reporting/repairing faults.
- Research findings to either communicate to customers or up to Tier 3.
- Analysing the repeating issues and providing support in the form of procedural documentation for the Tier 1 and for Tier 2 as well
- Taking customers through a series of actions to resolve a problem.
- Communication with the customers and Tier 1/Tier 3.
- Identifying common issues and discuss w/ team opportunities to improve/automate
- Suggesting and implementing improvements of support experience for customers and internal team members

After the probation period, If you want to develop your programming and Devops skills you can take on tasking for ongoing projects while working with customer escalations — currently this would likely be server prep/provisioning setup across the global fleet in EasyDCIM. Then you can Identify for yourself where you want to learn/grow as we move forward.

**BEING A MEMBER OF THE CODEIT TEAM MEANS**
- Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
- Compensation of participation in conferences and workshops, invited experts
- Development of soft skills (people management and emotional intelligence training)
- Free access to the company account on Udemy educational platform
Internal library
- Corporate English courses and communication with clients from English-speaking countries
- Experienced and supportive team members
- Paid time off (vacation, sick-leave, remote work)
- Legal support
- Joyful corporate events, team buildings, hobbies, and sport communities
- Well-equipped offices located in Kharkiv, Vinnytsia, and Sofia
- Discounts and bonuses of IT Loyalty program