Position: Project Success Manager
Company: Waverley Software
Category: Project Manager
Experience required: 2y
English level: upper
Published: 2023-04-01T00:00:00+03:00

Project Success Manager’s primary responsibility is successful running of the project/account.
The successful candidate will be accountable for leading and managing client’s expectations, development resources, project budget by setting clearly defined attainable goals for the:
1) Client - to manage expectations, manage relationships, communicate issues or successes, use the opportunities to grow the team, track and improve project’s PnL report;
2) Team - to complete projects on time, within budget, with meeting Software Development Metric Goals in software quality, and meeting Project business goals with the help of project-assigned Project Manager or Project Coordinator who is responsible for software design and development, task estimation, resource planning and allocation, and project status tracking &amp; reporting.

Essential Duties and Responsibilities:
● Operate within the Account Management Process at Waverley
● Manage the Client’s relationships and expectations
● Manage and solve conflicts with the Client
● Develop and update the stakeholder register and track/manage stakeholder engagement / motivation
● Develop trusted advisor relationships with key stakeholders and executive sponsors
● Manage the escalation process and oversee action items execution down the road
● Setup and execute the risk management and escalation process for assigned Waverley Accounts
● Setup regular communication with the client, make yourself available within reasonable time (at least till noon Pacific), immediately inform the engineering team and other stakeholders about the issues as they are discovered
● Understand the project resource needs and control/improve PnL
● Work with PMs closely to determine budget vs actual and determine the variance and corresponding actions to rectify
● Participate in project/account related proposals development
● Provide leadership project development initiatives according to
customer’s/account needs
● Closely engage with engineering management responsible for the developers on the team
● Provide internal feedback to Waverley stakeholders
● Collaborate with other Waverley Customer Success Managers to evolve and optimize best practices

Experience and Skills:
● 2+ years of management/leadership experience in a software development organization
● Strong knowledge and experience in Agile Methodology and corresponding tools like JIRA
● Excellent interpersonal, oral and written communication skills
● Demonstrated ability to interface effectively and collaborate with Customers, peers and management to develop solutions and ensure stakeholder buy-in
● Strong leadership with the ability to take initiative and accountability for achieving success
● Have a “can-do” positive attitude
● Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.