Position: Application Support Engineer
Company: N-iX
Category: Support
Experience required: 2y
English level: upper
Published: 2022-09-01T00:00:00+03:00

**Our client** is one of Europe's fastest-growing mobile companies with over five million active customers, 1,000 employees worldwide, and operations in six countries. The client is using the mobile virtual network operator business model.

**Responsibilities:**
Tech support analyst responsibilities, managing the day-to-day operation of the Development team:
• Incident management: handling customer complaints, P1, P2, P3. Root Cause analysis
• Problem management (highlight often appeared issues)
• Jira bug/task creation
• System improvements advising
• Hands-on Alerting/Monitoring; review and improve existing alerting
• Creating and updating documentation (business flow and how things are working under the hood)
• Cross team (tech/business) communication
• Post-incident analysis (Report preparation, script creation for affected data issue resolving)
• Data quality check (fixing data inconsistency/discrepancy)

**Requirements:**
• 2+ years of experience working with incidents/customer support
• Strong experience in writing complex SQL queries
• Skills in reading logs, making root cause analysis
• Good level of written and spoken English

**Goals:**
• Reducing amount of tickets raised by customers
• Reducing alerts amount
• Improving service quality by increasing monitoring time
• Speed up issue investigation
• Share information with the team
• Improve daily support activities
• Reduce the daily operational activity of developers

**Would be a plus:**
• IIS
• Azure: LogicApps/Functions, Service Fabric, Api Apps, AKS, Redis
• MS CRM / MS CRM Web service
• App Insight (Kusto Query Language)
• GIT / Azure DevOps
• Ability to read and understand .Net code
• ITIL

**We offer:**
• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Flexible and personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Paid vacation days, sick leaves, and days off
• Healthcare & Sport program
• Medical insurance
• Memorable anniversary presents
• Corporate events and team buildings