Position: Product Manager - Wix Chatbot
Company: Wix.com
Category: Product Manager
Experience required: 5y
English level: fluent
Published: 2022-01-01T00:00:00+02:00

We are:
Wix’s Engage team, spearheading conversational design and experiences at Wix. We create engaging automated conversations using NLP to guide users through their journey. Our team owns the entire conversational design and platform development process, collaborating closely with Developers, UX Designers, and Conversational Designers to create outstanding experiences. Guided by the Wix tone and voice, we craft compelling conversations to get the right message across and help our users succeed. As product managers at Wix, we play a strategic role in shaping business and product decisions.

You are:
A passionate Product Manager with 3-5 years of experience in building a consumer facing chatbot platform / voice skills / IVR and call center platforms

You know how to translate user needs into a great user experience and turn complex technology into accessible products. You can analyze data to distill meaningful insights and develop ground breaking hypotheses. You have a great visual aptitude - you’re fluent in defining user workflows and sketching wireframes.

You’re curious and passionate about conversational design and natural language processing and you use your excellent technical and innovative thinking to solve problems. Your excellent teamwork, communication and presentation skills enable you to drive results in a cross-functional environment while being fun to work with.

You’ll get bonus points if you have:

A background in linguistics
Python and ML experience
Enterprise chatbot development experience
Familiarity with Dialogflow, Google ML, Rasa…
As a Senior Product Manager, you will:
Take full responsibility and ownership of the product - inception to production, heading up the end-to-end development of new products, and making sure that our goals are aligned with users’ needs
Own the product life cycle: market, BI and user research, defining wireframes, scope, KPIs and development process
Work closely with top-notch pros in R&D, UX, BA and Marketing to take your product to market
Talk to users and Customer Care Experts, analyze user data, and conduct usability tests to continually improve the product
Play a key role in our roadmap-building process