Position: Helpdesk Engineer
Company: Innovecs
Category: Support
Experience required: 1y
English level: upper
Published: 2021-09-01T00:00:00+03:00

**ABOUT THE COMPANY**
Innovecs is an American business technology outsourcing company, headquartered in Ukraine. We work since 2012 across a variety of domains, such as logistics, healthcare, e-commerce, fintech, ad tech, gaming, and much more. Now the company employs more than 700 specialists.

**RESPONSIBILITIES**
- Providing Level 1 technical support to end-users (Innovecs employees);
- Company's information systems monitoring and incidents escalation;
- User's PCs deployment and decommissioning;
- User's PCs software installation/de-installation;
- Maintenance of computer equipment and peripherals;
- Modernization and minor repair of computer equipment and peripherals.

**REQUIREMENTS**
- At least 1 year of experience in similar role;
- Experience in ServiceDesk and Monitoring systems;
- Experience in user's PCs administration on Windows, Linux, Mac platforms;
- Experience in configuring and administering Office365 cloud services (Outlook, Sharepoint, MS Office);
- Basic skills in computer networks;
- Experience in repair and modernization of computer equipment and peripherals.

**WHAT WE LOVE ABOUT INNOVECS**
- High-level compensation and regular performance-based salary and career development reviews;
- Medical insurance (health), employee assistance program;
- Paid vacation, holidays and sick leaves;
- Gym 24/7, personal fitness instructor;
- Massage in the office, personal wellness consultant;
- English classes with  speakers and partially or fully reimbursed personal trainings and conferences;
- Referral program;
- Team buildings and a lot of fun to take a break and relax.