Position: Customer Success Manager
Company: SKELAR
Category: Support
Experience required: 1y
English level: upper
Published: 2023-06-01T00:00:00+03:00

**SKELAR** is a venture builder that builds international product IT companies, where we recreated the venture capital world. Together with our co-founders, we gather strong teams to kick off and run tech businesses and win at global markets.

Today, our portfolio encompasses projects in various niches — from EdTech to SaaS. Our approach is simple: big markets, ambitious goals, strong teams. And our key expertise is high-tech, deep analytics and fast scaling.

**Our mission:** empowering high-performing teams to build the next big everything.

**About Project:**
Brighterly is the EdTech startup​​ that’s created a platform for children learning math in the U.S.. A well-coordinated, experienced team of 25+ people has a successful experience of creating an EdTech business aimed at adults. Now we are confidently taking the first steps in the children’s education niche as our product helps kids aged 4 to 10 to dive into arithmetics, algebra and geometry.

Professional tutors with personalized resources make all these activities engaging, fun and easy for students! Our goal for the coming year is to scale our business and to gain a leading position in the Ed-Tech market!

**About Team:**
We are looking for a detail-oriented Customer Success Manager to join our Team. Customer Success Manager role is all about ensuring our users have the best possible experience and keeping our online community safe. You will also work with our Supply Operations, Product and Engineering teams to share and implement customer feedback that will skyrocket our business.

You may be at the forefront of developing a billion-dollars-worth company: the EdTech domain is estimated to be worth USD 7.3 billion! You may also be at the forefront of our operations: suggest ideas, participate in pivots, and impact business decisions.

**Must-have requirements:**
– 1+ years experience working in a customer-facing organization;
– At least upper-intermediate level of verbal and written English;
– Experience in a customer-focused environment;
– Quick learner with analytical skills;
– Experience in building lasting relationships with customers and colleagues;
– Ability to abstract problems and find solutions proactively;
– Ability to work under minimal supervision with a track record of exceeding targets, KPI’s SLAs in a fast-paced and changing environment;
– Experience in building lasting relationships with customers and colleagues.

**Would be a plus:**
– Background in education / EdTech;
– Customer support experience / experience of working with CRM.

**Your responsibilities:**
– Communication and providing quality support in chats and emails;
– Appointment setting of demo-clients to teachers;
– Manage new customer onboardings from start to finish;
– Closely monitor and analyze students' performance dashboard to chart the overall progress of the students;
– Leverage the dashboards to share a progress report with students and parents regularly;
– Guide the student throughout their academic journey by directing them to right resources, valuable content, and academic learning.

**Benefits:**
– It is a unique opportunity to foster your growth and development;
– Flexible schedule (8 hours, 2/2);
– Fully remote working model;
– Medical insurance after the probation period.

**What we offer:**
– A skilled and experienced team that shares knowledge and supports each other;
– Competitive salary and regular performance reviews;
– The opportunity to grow and improve your skills;
– Regular feedback about the work;
– All necessary resources for efficient work: software and tools, technologies, licenses and more;
– Freedom to make decisions for improving your work.

As the war started, we continued supporting our employees and their relatives with all our might and may. We evacuated our team and their beloved ones from different parts of the country; helped them with the relocation to our corp. sites in Western Ukraine; supported employees in financial difficulties; provided those who joined the ranks of the Armed Forces of Ukraine and the Territorial Defense Forces with special equipment. Our people are the most valuable asset, so we are ready to support our newcomers as well. Join our team and let's win on all the fronts together!

**Click Apply to Position and join the team!**