Position: Customer Support Engineer
Company: Hiveon
Category: Support
Experience required: 1y
English level: upper
Published: 2021-08-01T00:00:00+03:00

**Who we are:**
We value initiative and leadership. We are innovators in the crypto industry and we strongly appreciate the impact of everyone who works with us. We’re a fully remote team all over the world creating the biggest eco-system for crypto miners. We’ve become a leader in the first year of work by gaining 100,000+ users with $0 investments in marketing — just by referrals and organic growth.

**Requirements:**
• 6+ month of experience in customer/technical support (L1/L2)
• Fluency in both Russian and English. You don’t need to nail Passive Voice in Past Perfect but you MUST be able to freely communicate with English speakers, in both written and spoken form 
• Good communication skills (obviously), angry customer management + stress-resistance 
• Good computer hardware knowledge (assembling, BIOS setup, troubleshooting) 
• Linux skills (installation, troubleshooting, command line)
• Experience with Jira
• Time management skills
 
**Nice to have:**
• Mining experience (practical or theoretical)
• Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions

**Responsibilities:**
• Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction
• Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
• Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
• Be accountable for the troubleshooting, communication, and tracking of all issues  

**What we offer:**
• Working at a world-leading product company, which has an amazing start-up atmosphere at the same time
• Competitive salary according to your position and timely salary reviews
• Fully remote work 
• 5 working days a week, 7-8 hours a day shifts, negotiable time slots 
• We are not only about teamwork but also about having fun together. Snowboarding, music, and racing — these are just some of our common interests. Let us know about your hobbies in the job interview
• Business trips and joint remote work: we spent the whole winter in Thailand together, went to China, Georgia, Spain, Bukovel, and would love to get you involved 
• The opportunity for your development, as we cover the expenses for your learning, including professional courses, certificates, and conferences
• Themed corporate events and Friday online parties with fun (& food when offline)

**Our products:**
• Hive OS is a management and monitoring system for GPU and ASIC farms. It is the ultimate mining platform that allows users to set up, mine, and control processes more efficiently, even if they have thousands of workers.
• Hiveon Pool is the most profitable and efficient ETH and ETC mining pool, with guaranteed high-profit payouts (PPS+ distribution mode). 0% fee, no transaction fees for users (they are covered by the pool), and servers all over the world.
• Hiveon ASIC is the game-changing firmware for ASICs. Manual and automatic settings for extra hashrate and better performance, high protection from viruses, and numerous other features that allow users to get the most from their ASICs.

Join us and let’s grow together!