Position: Technical Support Engineer Tier 2,3
Company: SimilarDev
Category: Other
Experience required: 2y
English level: fluent
Published: 2023-01-01T00:00:00+02:00

We are a global leader in intent marketing. We operate comparison websites, such as Top10.com, that drive high-value customer acquisition for leading brands.

As experts in intent marketing, we know exactly how to simplify the decision-making process for consumers. We’ve designed seamless online experiences that drive customer acquisition, facilitate growth and increase global coverage for our partners.

What will you do?

· E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.
· Manage Production Incidents on our websites and internal infrastructure - Identify issues' severity and impact from Technical and business aspects. Own issue till resolution and report progress to relevant users and stakeholders.
· Production Sites & Application Monitoring - R&D focal point overseeing production systems monitoring and Health Check status
· On-Call readiness during offline hours supporting priority production Incidents


Job Requirements:

·    2+ years’ experience in Tier 2-3 technical support roles.
·    Extensive knowledge of SQL scripting (RedShift, MySQL, Athena, MongoDB).
·    Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.
·    Knowledge of web technologies: HTML, CSS, JS, etc.
·    Basic knowledge of troubleshooting performance issues in a distributed microservices environment
·    Familiar with Google AdWords /Analytics - an advantage.
·    Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, and CloudWatch) - advantage.
·    Experience with ETL and BI tools such as Tableau - advantage.
·    English fluency (Written and Spoken) – A MUST.
·    Proven record of working in a highly pressured multi-tasking environment and working independently

Additional information:
Locations: Ukraine, Poland
We have a flexible holiday and vacation policy


The company is offering a great environment, an amazing compensation package, a life-work balance, and great professional and career development opportunities. We invite you to be a part of this exciting project.