Position: Systems and Processes Support Coordinator
Company: ANCOR
Category: Support
Experience required: 1y
English level: upper
Published: 2021-10-01T00:00:00+03:00

Key Responsibilities:

Provision of Business Consultancy & Functional Support for processes and systems
- Provide consultancy & functional assistance to support resolution of issues
- Escalate complex issues to the appropriate IT Suppliers
- Manage Request/Complains from markets/factories & perform corrective actions

Analysis and monitoring of processes and system performance
- Monitor process & systems performance (e.g. Process & Data Compliance for Coding & Tracking Solution)
- Identify operational performing issues & initiate corrective actions
- Support the visualization of process & system performance

Operating & Owning of Business Services
- Operate & monitor dedicated Services (e.g. Configuration of Manufacturing Systems, Management of Coding & Tracking Label Process)
- Being the business owner of dedicated systems
- Provide training to users for dedicated systems in scope

Manage & Support dedicated projects/programmes
- Manage upgrades or deployment of standard solutions
- Manage dedicated process & systems projects with smaller scale
- Support systems development and improvement projects (e.g. system upgrade projects, releases)
- Support Training & Test Workstreams in Projects/Programmes
- Support Transition from Project to Run mode (e.g. Hypercare Support)
- Support process related projects with expertise knowledge

In addition you as a future team member might assist the Service Level and Performance Management by cooperating with our internal Global IT partner. This includes implementing & enhancing Support Model & Support Processes for business driven solutions.

Key Requirements:
- University degree in either information technology, business, economics or equivalent
- 1+ years of experience within tobacco/ FMCG industry would be advantageous
- Experience in Technical IT Support or Business Support
- IS background with sound knowledge of SAP or other ERP systems, e.g. QAD would be advantageous;
- Know-how in Track & Trace solutions (Coding & Tracking) would be advantageous
- Project management experience within multinational manufacturing companies
- Experience in applying project management skills, methods and techniques (planning, scheduling, project control procedures, etc.) would be advantageous;
- Fluent English, native Ukrainian and Russian; other languages are an advantage
- Advanced MS Office user;
- Self-motivated, independent and proactive with excellent analytical capabilities;
- Excellent oral and written communication and interpersonal skills;
- Ability to work in an international team environment (awareness of intercultural relationships).

Conditions:
- Permanent employment;
- Annual bonus (up to 120% of the monthly salary);
- Medical insurance and life insurance;
- Payment for vacations and sick leave;
- Payments provided for in the Collective Agreement.