Position: Customer Success Manager/Account Management
Company: inVerita
Category: Support
Experience required: 3y
English level: upper
Published: 2021-11-01T00:00:00+02:00

Qualifications:
- Bachelor's degree and 4-5 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management;
- Possess strong phone, written and verbal communication skills with excellent presentation skills;
- Confident, high energy, self-motivated and a true team player;
- Experience working with senior and executive level customer contacts;
- Demonstrated ability and desire to work and excel in fast-paced environment;
- Excellent multitasking and project management skills;
- Understanding of Internet and web applications with a desire learn new technologies;
- Ability to understand and articulate;
- Must possess a proven understanding of PDLC,; prior experience in IT is required;
- Well-organized, with a high attention to detail and ability to prioritize.

Duties and responsibilities:
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts;
- Work with customers to ensure they are leveraging effectively and finding value in our services;
- Become an expert in and educate in best practices of our services;
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues;
- Be a customer advocate while capturing customer feedback and reporting requests to Customer Success Director;
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth;
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes;
- Maintain a revenue base by managing account retention and renewal;
- Drive upgrade revenue through increased product adoption and increased usage.


Benefits and social package:
- The ability to choose a work schedule based on two-three options, depends on your project/position;
- Career and professional development opportunities: professional courses, trainings, mentorship program;
- The ability to combine Remote/Office work;
- Grammar and vocabulary English courses, provided from the start of Your cooperation with inVerita;
- Partial compensation of professional literature from Amazon.com;
- Partial compensation of the gym membership;
- The compensation of regular massage therapy;
- Leisure activities – at inVerita you will find different opportunities for socializing;
- Access to the internal library;
- Relocation Package.