Position: Technical Writer for customer communications services provider
Company: Upstaff
Category: Other
Experience required: 2y
English level: fluent
Published: 2021-12-01T00:00:00+02:00

Our client provides end to end customer communications services, going to market through three key service lines:

- Customer Experience and Marketing
- Business Process and Transactional
- Digital Customer Experience

What to do:

Documenting and writing technical documentation for the current platform. The person would need to describe the current processes, by interviewing developers and business people.

- Experience working in the manufacturing/financial domain is a plus. Experience working with ERP systems such as Navision is a plus.

- Create the documentation and diagrams for the ERP solutions products, systems architecture developed solutions, and business process documents for the ERP estate

- Initial focus will be on the transition to the new Azure environment, the BC17 upgrade the solution, related ERP products, and the training guides and videos (option to use Clicklearn)

- Creating API documentation (REST, SOAP) 

- Writing and updating SOPs