Position: Full-Stack Engineer
Company: Gorgias
Category: Node.js
Experience required: 3y
English level: upper
Published: 2021-11-01T00:00:00+02:00

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 6000+ e-commerce businesses, including Steve Madden, Rothys, Timbuk2, and Fjällräven.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳


Join us! Resistance is futile!
You'll fit right in if you care about working on applications that are putting the customer needs first. At Gorgias, we work hard, so our customers have an easier job! We also like working with people that "get stuff done" and are confident about pushing their code to production many times a day. You're also one of those people that cares about becoming a better engineer and human every day. Learning never stops; we help each other get better!
If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.
About the Self Serve team
Work with our newest team to build a set of empowering self-service features for our end users (our customer's customer).


As an example of current projects:a live chat with automated interactions for common requests (track orders, return order, cancel order...)
a dashboard where end users can follow progress on all their orders, submit issues...
a help center that will enable end users to solve most of their problems on their own


The tools we build will eventually be installed and used by thousands of shops around the world and billions of end-users!

As for technologies we use:ReactJS with Typescript
Websocket and NodeJs workers
Kubernetes
About You
3+ years of experience working with ReactJS and NodeJs
At least one professional experience working with Python
You've shown some level of ownership in previous roles/projects and love to tear down roadblocks alongside a collaborative team
You've worked in a professional team environment
Nice to Have
Experience with TypeScript
Experience with WebSocket
Experience working on live chat features or products is a big plus!
Company Perks & Benefits
💰Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market)
🏖 5 weeks of vacation
🍼Paid parental leave
💻Latest MacBook Pro or equivalent
🩺Complimentary private health insurance (we use Alan)
🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)
🍴Personal credit card to buy lunches during the week (we use Swile)
💆Get up to $700 to set up your workstation at home (working from home should feel breezy)
📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
😍 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)
Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias... 😁

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias


Gorgias ensures equal employment opportunity without discrimination or
harassment based on race, color, religion, sex (including pregnancy,
childbirth or related medical conditions), sexual orientation, gender
identity or expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship status,
veteran status, or any other characteristic protected by law.
Про компанію Gorgias
About us 🥳... Gorgias is building a SaaS help-desk that automates a large portion of the repetitive customer support tasks - specifically designed for small e-commerce sites.
✅ we raised our Series B in December 2020 for $25m
✅ we have over 6000 paying customers
✅ our team grew from 30 to 120 employees in 1 year

Сайт компанії:
https://www.gorgias.com