Position: Customer / Technical Support person - TimelinesAI
Company: TimelinesAI(part of Initech Group)
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-06-01T00:00:00+03:00

We are an Israeli startup developing a unique WhatsApp management solution. 
TimelinesAI (timelines.ai) - is a fast-growing B2B SaaS product used by thousands of users from more than 100 countries.

We are looking for a tech-savvy customer support specialist in the European time zone. 
Working with us is both a challenging and rewarding experience: we are respectful and friendly, and we encourage initiative and professional growth.

Your responsibilities will include:
+ answering daily support queries 
+ conducting a entry-level technical investigation of reported issues
+ working with the product team to solve technical issues while communicating back to customers on the progress of their inquiries
+ registering feature requests and collecting feedback
+ conduct live demo/troubleshooting sessions with customers in Zoom (in cooperation with the product and marketing team)
+ update and improve knowledge base articles

Our requirements:
+ Available to work during the core hours of 6am - 4pm UTC
+ Previous experience of at least 2 years working remotely in Customer Support for SaaS, background in Technical support / manual QA is a plus
+ Fluent spoken and written English
+ Experience with CRMs (especially Pipedrive, Salesforce or Hubspot) is a plus
+ Experience with automation tools and technologies like Zapier, Make, Webhooks is a plus
+ Portuguese / Spanish - big plus

Working with us is both a challenging and rewarding experience: we are respectful and friendly, we encourage initiative and professional growth.