Position: Customer support representative
Company: WhiteBIT
Category: Support
Experience required: 1y
English level: upper
Published: 2021-06-01T00:00:00+03:00

WhiteBIT is an international fintech company with headquarters in Tallinn and Kharkiv & team of over 100 members. As a crypto exchange WhiteBIT aims to offer an intuitive user interface with a suite of analytical tools.

We work with cryptocurrency projects from all over the world with one main goal of mass adoption of blockchain technology.

We are looking for - Customer support representative!

Requirements:

* English B2 level (speaking and writing)
* Quick studying, to be ready to work with a big amount of data
* Desire to grow in cryptocurrency knowledge

Would be a plus:

* Chinese knowledge
* Experience in client support
* Cryptocurrency area knowledge ( even on the basic user level)

Responsibilities:

* Assisting clients with any product related questions
* Closing tickets in one touch
* Record-keeping

Please pay attention to this position requires shift work!

*1st shift 8 AM - 4 PM
*2nd shift 4 PM - 11:45 PM
*3rd shift 11:30 PM - 8 AM
Shift rotation approach is: 1st - 2nd - 3rd - day off

You'll have the first two weeks for project study (10 AM - 6 PM).