Position: Customer Support Specialist (English + German)
Company: Amixy
Category: Support
Experience required: 2y
English level: upper
Published: 2021-06-01T00:00:00+03:00

We're building not just a Customer Support team, our goal is to build a Customer Care team to provide a high class of support for our customers. We believe that the Customer Support team is the heart of any product. If the heart is kind, the product and services will be always at a top-level!

We strive to build a new future in the economy’s financial sector to create solutions that will change the financial culture of using products and services towards simplicity, convenience, speed, and accessibility for everyone.

**You'll be responsible for:**
— Providing support for our clients via phone, email, chats;
— Consulting our customers about our product and creating user-friendly user manuals
— Collaborate with the development and QA team to ensure high-quality applications' work, and to eliminate problems;
— Escalating issues to other departments in case of necessity.
Your work is done best if our customer describes not a problem he/she faced, but how happy he/she with our support. We create magic when transforming a problem into a good customer experience! 

**Your skills and personal qualities:**
— Fluent English and German (upper-intermediate level);
— Knowledge of Windows/Mac OS;
— Previous experience of working as a customer support specialist;
— Excellent communication skills, verbal and written;
— Customer-oriented approach and politeness;
— High level of personal responsibility.

**Will be a plus:**
— Experience in the fintech domain or similar. 



**Full-time position in the office.**

**We offer:**
• Work schedule without night shifts
• Friendly and experienced team;
• Paid vacation and sick leaves;
• Stable and competitive salary with planned review;
• Good career growth opportunities;
• Medical insurance;
• Teambuildings and other activities;
• Compensation of conferences, courses, events.

Do you want to develop the best FinTech product with us? We are waiting for you on board! Send your detailed CV right now with your salary expectations.

See you soon at the interview.