Position: Application Support Analyst - work only from Krakow
Company: Luxoft
Category: Support
Experience required: 2y
English level: upper
Published: 2023-06-01T00:00:00+03:00

Project Description:
Do you have a knack for technology? Do you have an ability to solve complex issues and a willingness to serve both technical and business needs? Are you motivated to work in a complex, diverse and global environment?
You'll be working in the Research Application Support team in Krakow. We provide support services for a wide range of applications used by the Research and Evidence Lab business globally. Our team is located in offices around the world and operate under a follow the sun model.
As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners to drive long-term solutions. You will also be able to work with your colleagues on interesting projects that will help build your skills and experience while improving our operations, reducing technical debt, and providing better reliability for our stakeholders
Responsibilities:
• support the Research / Evidence Lab business across multiple applications and several technical domains as L2 support
• contribute to automating manual processes and engineering technical solutions to problems
• ensure workflows, processes, tooling and applications are of the highest quality standard
• provide technical expertise and recommendations in assessing new software projects and initiatives to automate, modernize and enhance our existing IT product/service supportability
• define workarounds for known errors, maintain appropriate documentation and initiate process improvements
• correlate with development streams, business analysts, and other technical teams to execute application-related projects
• working in standard working hours, hybrid model (3 times per week in the office), weekend support once a month
Mandatory Skills Description:
We are looking for 2 new team members on different seniority levels. You can see below a description of a perfect candidate, but you don't have to meet all requirements:
• 2-6 years of experience in application support
• hands-on experience with UNIX, Windows
• experience with relational databases and SQL querying
• experience with monitoring tools (BigPanda, AppDynamics or similar)
• familiarity with ITIL processes for Incident, Request, Problem Management, Change and Release activities as well as Knowledge Management
• knowledge of any ITSM tool, preferably SNOW
• an interest in application support and maintenance, automation, scripting and infrastructure support
• being a confident communicator that can explain technology to non-technical audiences, fluent in English
• a hands-on person with natural instincts and relationship building to support our customers
• curious, collaborative and constantly interested in developing new and emerging technology skills