Position: Customer Support Lead
Company: SocialTech
Category: Other
Experience required: 2y
English level: upper
Published: 2022-10-01T00:00:00+03:00

**We are loud about our business:** eight projects, millions of users around the world and a strong team of more than 400 professionals with deep expertise and ambitious goals. Our people are the most valuable asset, so we strive to build businesses together with top talents on the market.

But behind the scenes is the company's enormous support of our state, especially as the war began. As the IT leader, we use our expertise to fight the enemy. SocialTech also created the team responsible for providing The Armed Forces of Ukraine and volunteers with necessary ammunition and humanitarian aid.

If you have a desire to create breakthrough projects and share our values, we will be happy to see you in **the SocialTech team**!

**Product: **Our team is now building a live-streaming platform. The next stage is scaling. By the end of this year, we plan to hit the TOP 100 companies with the highest marketing budgets in Ukraine. Our aim for the next year is TOP 5.

**Opportunity:** We are looking for User Operations Lead to lead customer operations. Our User Operations Team is all about ensuring our Users and Content Creators have the best possible experience with our live streaming platform and keeping our online community safe. It is a unique opportunity to foster your development and become the Head of one of our business units along with our growth.

**You will:**
﻿﻿﻿—  Lead, manage, recruit and develop a team of Customer Support and Moderation Specialists, helping them to achieve their full potential;
﻿— Develop, implement and track processes to guarantee User Operations excellence;
﻿﻿— Identify suspicious behaviour, and abuse in a timely manner, and collaborate with other teams to prevent occurrences of fraudulent activity;
﻿﻿— Monitor daily team activities and ensure the daily operations run smoothly;
﻿﻿— Ensure high standards and quality of work through strong performance management of metrics while providing coaching and feedback
﻿﻿— Create an inspiring team environment with a culture that ensures collaboration and goals achievement;
﻿﻿— Actively collaborate with Product, Development, and Operations teams to boost our growth.

**You:**
﻿﻿— Proven business operations experience, or other operational, customer-focused roles in high-growth environments; 
﻿﻿— ﻿Come with leadership skills. Experience in leading people in a previous position is a plus;
﻿﻿— ﻿Have a data-driven analytical mindset with strong strategic thinking ability and logical thinking;
﻿﻿— ﻿Excellent organizational skills and problem-solving ability;
﻿﻿— ﻿﻿Comfortable working in a fast-paced, high growth and high-performance start-up environment and delivering results with limited supervision;
﻿﻿— ﻿Possess team spirit, learning ability, and strong curiosity. Highly self-driven, and result-oriented spirit;
﻿﻿— ﻿English is a must.
**
The perks:**
— A world-class team of T-shaped skilled professionals that share knowledge and support each other. We make global decisions together; local — everyone himself/herself;
— Market compensation that allows you to focus on work;
— Premium medical insurance;
— Free lunches and unlimited snacks;
— A training budget with opportunities to visit paid conferences, training sessions, workshops, etc.;
— A comfortable office at Podil — you won’t want to leave.

**So, the real question is, when you’ll join us? :)**