Position: Client Success Associate
Company: Corewide
Category: Project Manager
Experience required: no_exp
English level: upper
Published: 2021-11-01T00:00:00+02:00

Summary
Corewide is a DevOps service company, founded in 2015. We are searching for a smart, well organized and communicative person with good written and spoken English to join us as a Client Success Associate. The role includes a lot of communication with our clients, ensuring timely delivery, high quality reporting and a bit of paperworks. Maintaining loyalty, fostering great relationships, providing guidance on our services and supporting our clients on their journey with Corewide.

Duties:
- Client relationships operations
- Pre-sales research
- Pre-sales support
- Building trust and credibility
- Delivery process coordination
- Acting as a primary point of contact for the client
- Projects cost tracking
- Collecting feedback and storing client data
- Post-delivery support

Skills:
- Essential
- Good English (B2+)
- Organizational accuracy and time management
- Basic business communication and negotiation
- Active listening and seeking to understand

Would be a plus:
- Advanced reporting and presenting
- Proven relevant B2B experience (sales/account management, project/delivery management)
- Perfect spoken and written English
- Empathy and high emotional intelligence
- Understanding complex services delivery cycle
- Basic legal paperwork experience
- Understanding DevOps basics
- Basic project management

What we don't expect:
- Cold sales of any kind
- Solid technical expertise and consulting
- Complex project management

We offer:
- Remote-first working model (with office in Kharkiv available)
- Accounting support
- Tax compensation
- Paid sick leaves and vacations
- Flexible working schedule
- English classes
- Health insurance
- Sports compensation
- Educational budget
- Great corporate events