Position: Head (Director) of the Support Department
Company: Speed To Lead
Category: Support
Experience required: 5y
Published: 2022-11-01T00:00:00+02:00

- сhecking the quality of processing support cases
- tracking the uniformity of clients budget spending
- conducting systematic customer surveys
- setting up scripts & training Customer Service Managers so that they can teach or suggest something to customers

Speed To Lead searching for a Support Service Professional that could be Mastermind Team Leader!
Speed To Lead ispeedtolead.com is fast growing US Home Seller Leads Marketplace. Our main type of client - is a Real Estate Investor / Wholesaler.

And now we are looking for a motivated and experienced professional to take care of all our Support Department, and improve customer experience and support:
- сhecking the quality of processing support cases
- tracking the uniformity of clients budget spending
- conducting systematic customer surveys
- setting up scripts & training Customer Service Managers so that they can teach or suggest something to customers
- prioritize and manage long-term goals and short-term plans of the full department

Ideal candidate:
- must have had over 5 years of experience in Customer Support, preferably working as a Head (Director) of the Support Department
- have had a proven and successful experience mapping consumer journeys and creating customer support strategies
- outstanding leadership skills
- high level of English
- experience or basic knowledge US Real Estate Market - will be a big plus
If you feel that you can cover all these things and have enough experience - feel free to answer!