Position: Application Administrator
Company: Global Teams
Category: Sysadmin
Experience required: 1y
English level: upper
Published: 2021-10-01T00:00:00+03:00

The position is responsible for the overall integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat,…), as well as their continuous improvement for all user groups.

**Roles and responsibilities:**
• Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improving global efficiency
• Monitoring and updating configuration of tools and systems according to changes in business needs
• Work with our development team to create integrations between applications
• Investigate any bugs or issues with any of the systems that are being used
• Work with business owners to understand system needs and requirements
• Highly involved in the procurement of new tools/systems/apps
• You will be involved in building an RFP for any new tools and systems, in the evaluation process of the tools and the decision-making process
• Communicate with vendors supports for any improvements/ bugs resolution
• Maintains system documentation
• Interacts with users and evaluates vendor products
• Provides advice and training to end-users
• Troubleshoot, and resolve any reported problems
• Enable best practices
• Process automation
• Liaise with vendor support on all issues
• Maintain SLA, System Availability, and Performance KPI
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments

**Requirements:**
• 1-3 years experience in software implementation and configuration with proven ability to create codeless integration between applications and system automations
• Knowledge of Implementing Integration projects
• Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness
• Understands the workflow and process requirements of complex application systems.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering applications
• Ability to effectively interface with technical and nontechnical staff at all organizational levels
• Self-motivated, able to work independently, and takes initiative
• Ability to multitask in a fast-paced environment
• Outstanding attention to detail with superior time and project management skills.
• Ability to learn new content areas and new skills quickly and well required.
• Professional attitude and work habits.
• Understands business function related to the application.
• Ability to work through ambiguous work situations
• Excellent communication skills
• Detail-oriented
• Upper Intermediate level of English
• Strong team player that enjoys teamwork and taking on new challenges in this dynamic environment

We offer:
• Medical insurance/Sport compensation
• 100% paid 7 sick leaves
• 21 working days of paid vacation
• Young team, creative and cozy atmosphere
• Possibility of personal and professional growth
• Friendly environment and flexible schedule
• Free English classes
• Regular corporate events and other company benefits
• Gifts for significant life events (marriage, childbirth)

We will be glad to welcome you to our team!