Position: Customer Support
Company: Integrallity
Category: Other
Experience required: 2y
English level: upper
Published: 2022-02-01T00:00:00+02:00

What we’re all about:
 With over 2 million sign-ups across 31 countries, we’re here to build a community where no doors are closed – and we’ve been named ‘Best Challenger Bank' in Europe along the way. It’s not easy to make big changes in the world, but we’re looking for the right people with enough ambition to help us go the distance.
We believe in employing a diverse workforce and making it central to our success. We are committed to building a diverse and inclusive environment and welcome every application irrespective of race, religion or belief, ethnic origin, physical ability, family structure, socioeconomic status, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

What you’ll be doing:

We are looking for a Trainer to join our fast-growing Customer Support team. Customers mean everything to us! Everyday you’ll be representing us and communicating to many of our million customers across our support channels. Expect a constant flow of quick-fire interactions plus longer troubleshooting queries.

This is a Customer Support team that is central to the our product. What you see and experience from our customers has an impact on how the our product changes over time - you and a customer you speak with could dramatically influence our entire product!

We have to balance a fine line between compliance and customer experience, putting the challenge back into customer support. You will have the opportunity to work with a flexible schedule!

Rework, design and develop training materials, aimed at new hires and continuous training efforts within the department.
Generate learning and development material in e-learning software or other tools (Office tools or internal tools).
Run classroom and virtual training of new hires, being responsible for their on-boarding and initial training within Customer Operations.
Partner closely with Team Leads, Guest Trainers and Quality Analysts on identifying training gaps and lack of knowledge, running refresher sessions and continuous development training.
Ensure consistency in curriculum design approach, format, principle, and execution.
Be a our ambassador: you will be delivering training to +50 agents, and they will look at you as the expert.

• What we’re looking for from you:

- Have 2+ years experience in customer support/call center environment (tech or financial/banking environment is a plus).
- Have 1+ years of experience delivering classroom training.
- Upper intermediate  English, both written and spoken.
- Demonstrated ability to lead new hire orientations and facilitate soft skills training programs.
- Knowledge of training and learning concepts.
- Strong organizational skills and attention to detail.
- Experience with development and implementation of training plans and policies.