Position: English Customer Support Representative
Company: Helpware
Category: Support
Experience required: 1y
English level: upper
Published: 2023-08-01T00:00:00+03:00

**About Us**
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our team is growing and we're looking for a English Customer Support Representative to join our Helpware company.

**Key Responsibilities:**
Provide first-class support to customers in English via a ticketing system following reply structure
Entering data into a CRM, other online tools, and cloud-based platforms
Diagnose and troubleshoot customer technical problems
Document and investigate in-game bugs for the team
Know the games inside out to ensure all players queries are addressed appropriately
Communications with Game Leads (Harry Potter game)
Follow communication procedures, guidelines, and policies
Other related tasks assigned by managers of the Clients and/or Helpware

**Qualifications:**
B2 in both written and spoken English.
Computer skills are mandatory, experience with CRM preferred
Highly motivated, self-starter while also being a team player.
Highly organized, having time management skills including the ability to organize and prioritize
Ability to research and grasp technical information across multiple tools
Ability to take feedback and constructive criticism.
Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
Teamwork mentality with an aptitude for sharing expertise and appreciating feedback
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
Courteous, confident, and outgoing personality with exceptional customer service skills
Experience with Zendesk or Helpshift would be a plus