Position: Customer Service Agent (Leading US Marketplace, emails)
Company: Partsid
Category: Support
Experience required: no_exp
English level: upper
Published: 2021-12-01T00:00:00+02:00

Our Great Customer Service Team is currently looking for result-oriented remote specialists. If you’re creative, hard-working, and are looking to make a difference, you might want to consider working with us. We’re searching for the best and brightest, the most committed, and the folks that know what it takes to produce the best results the first time.

Responsibilities:
Provide customer service via ticket system, manage 65−80 emails (daily) in a timely manner;
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives;
Ensure customers' satisfaction and build relationships.

We offer:
Official contract with US company (PE employment);
Unique opportunity to join the professional team of the biggest online store, which is in the top 5 of the best online stores in the USA and Canada;
Competitive monthly income;
Full Time: 8 hours a day, 5 days a week (3:00 p.m.- 12:00 a.m., 4:00 p.m.- 01:00 a.m.)
Part Time (w\o bonus system): 4 hours a day, 5 days a week (4:00 p.m.- 8:00 p.m., 8:00 p.m.- 12:00 a.m.)
Paid on-boarding and probation period, paid 16 vacation days.
Requirements:

Ukrainian citizenship (applicants with a temporary resistance permit will be rejected);
Excellent writing and communication skills in English;
Previous experience in customer service will be a plus.
Working with us is more than just a job-it's an opportunity to be a part of something bigger. Our work is making a difference in the lives of millions around the world. Through hard work, perseverance, and deep commitment we turn limited resources into life-changing solutions.