Position: Junior SL2 Technical Support Engineer
Company: Luxoft
Category: Support
Experience required: 1y
English level: upper
Published: 2022-11-01T00:00:00+02:00

Remote Ukraine   
English: B2 Upper Intermediate

US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises.
To achieve client expectations ,we are seeking a rare kind of individual who can zoom out to the big picture while also being capable of zooming in to implementation details with a focus on service quality. You will be one of the key team members responsible for setting standards, culture, mentorship of other team members, and shipping high quality solutions. You will aim to bring clarity and energy to the team and to your work environment.
Our team consist from highly motivated professionals, which provide various service to the client.

Benefits:
• Flexible schedule
• Bonuses for non-BAU support
• Cloud technology stack
• Possibilities to attend in service build out from scratch (Including CI/CD pipeline, Could infra., ITIL based processes)
Responsibilities:
Support and maintenance of AWS infrastructure;
• Support end-to-end data flows and health/sanity checks of the systems/applications ;
• Design and configuration of monitoring systems - functional and data quality monitoring;
• Investigate and supply analysis for fix application/configuration issues (improper configuration/deny of services etc.), support defect fixes rollouts;
• Deployment of new data source interfaces between vendors and client system;
• Direct communication with multiply vendors;
• Regular reporting and efforts tracking;
• Continuous service improvement: Constantly review existed service, processes and technical solution and looks for improvements - your ideas will be biggest value for us and client.
Mandatory Skills Description:
At least 1 year experience as a support engineer
Tech:
• Experience as a Production Support Engineer
• Experience with REST API (HTTP), FTP, SFTP
• Linux/Unix
• SQL

Soft:
• English - Upper Intermediate
• ITIL will be a benefit
• Team play and good self-organization
Nice-to-Have Skills:
Experience with source control (GIT)
Experience with ETL system
Any scripting like Bash, Shell, Python will be benefit
Experience with AWS (S3, EC2, ECR) would be benefit
HR-13193651