Position: Global Technical Support Manager
Company: SD Solutions
Category: Support
Experience required: 2y
English level: upper
Published: 2022-06-01T00:00:00+03:00

**Responsibilities:**

Take full ownership of technical issues escalated by the Support, Implementation and CSM teams while gathering the required information, performing initial troubleshooting, identifying the root cause, as well as communicating the solution.
Lead internal escalations along with engineering and product to ensure timely response and appropriate reaction.
Work closely with your team leadership to identify emerging issues that can be addressed before they become serious or widespread.
Collaborate with cross-functional teams, engineering, product, and operation teams to resolve customers problems efficiently.
Maintain internal documentation and perform knowledge-sharing with the team members.

**Requirements:**

2+ years experience in Technical Support role or other related fields.
Proven experience with databases and high-level SQL queries.
Excellent troubleshooting, problem-solving and analytical skills.
Excellent written and verbal communication skills in English.
Ability to understand complex flows and work in collaboration with the R&D department.
Ability to work in shifts (Night shifts will be done remotely).
Multitasking, self-learning, highly motivated and a team player.

**An advantage:**

Familiarity with API, reading XML and JSON files.

**About the company:**

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.