Position: Customer support specialist
Company: ITExpert
Category: Support
Experience required: 1y
English level: intermediate
Published: 2023-07-01T00:00:00+03:00

Customer support specialist in a product company with knowledge of the German language :)

About the company: they have been around for almost 14 years and are getting stronger every year. Started as MacPhun, a startup with just 10 people building apps for the Mac. It is now a global imaging technology company with offices in Kyiv and Limassol. They have grown to more than 100 employees with one goal and a single vision for our future.

About the project: an all-in-one solution for photo editing and management using artificial intelligence tools. Within seconds, the user can add the desired shades and backgrounds (fog, sun rays, etc.). At the moment, they are planning to create.

Team composition: 140 people in the company, there is an office in Kyiv and Cyprus (there are no offices in Tokyo and the USA). In Ukraine, there are 130 across Ukraine. 5 Mac specialists and technical leaders. There is a separate QA team. All teams work separately, designers.

👉🏻 What are the duties: 
— Handle and resolve all customers’ complaints and requests (via emails and social media channels);
— Answer technical and billing questions;
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones;
— Develop the knowledge base (FAQ, etc.);
— Translate advertising materials if necessary.

💁‍♀️ What the company can offer: 21 working days of vacation, health insurance, English courses, 2% of the annual salary for employee development etc.

📍 Basic requirements: experience in the position of Customer Support, spoken English AND German (both).
It will be a plus: experience supporting Windows/Mac applications, experience with graphic editors.