Position: Quality Expert for internal customer success team (not QA)
Company: Develux
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-04-01T00:00:00+03:00

Looking for Quality Expert for internal customer success team (Not QA role)

We are an IT consulting and software product company with our own product service for the USA market, and outsourcing services throughout the world.

Responsibilities:
- Checking and evaluating chats for compliance with established standards.
- Regular reports on issues points in communication.
- Recommendations for improving the assessment process based on best practices.
- Training for the team to improve communication.

Skills & Experience:

- Аt least one year as a quality assurance specialist at support teams
- English level: Advanced/Fluent

What we offer:
- Flexible hours and remote work
- Compensation of trainings / courses up to 100%. We support career growth, helping you to conquer unique challenges and reach milestones
- Corporate English courses (up to 2400 UAH / month after successful completion of the probation period)
- Compensation for the cost of a subscription to a health / sports center (up to 100 USD / month after successful completion of the probation period)
- Keep your body and mind in shape — we cover 50% of your medical insurance and sports center expenses.
- 21 business days of paid vacation and 6 working days of unconfirmed sick leave. Unlimited working days of confirmed sick leave. Additional vacation days for blood donation.
- Employees’ salary is revised on average every 6-8 months, depending on the employee’s performance.
- Payment of income in USD every 1st day of the month