Position: Chief Operation Officer
Company: A-HR
Category: Other
Experience required: 5y
English level: upper
Published: 2022-03-01T00:00:00+02:00

The main business activities:
- POS business: traditional Point-Of-Sale devices for cashless payment acceptance and innovative Android based terminals with integrated sales management and fiscalisation software
Sales of hardware
Field maintenance and repair 
Payment software development and certification with payment systems
Vending solutions
- Queue management and self-service equipment
Sales of QMS equipment, self-service kiosks, industry solutions and software
Field maintenance and repair 
Customized solutions.
- Field services
FLM services for self-service and payment kiosks, bank branches, IT equipment, POS terminals

Repair of POS terminals

Duties and responsibilities:
General 
Full P&L responsibility for the respective departments
Management and development of sales operations in the foiled of services and payment systems
Client relationship management
Maintenance of excellent vendor relations
Optimization of the operating model for sales and services

Strategy
Preparation of the strategy and approval with Shareholders for the respective departments
Strategy implementation
Regular management measures implementation and execution

Sales
Initially sharing  responsibility with executive director for executing sales activities that shall lead to effective sales of the Company at maximal possible margin. In time, to take full responsibility for sales activities 
Executing budgeted revenue and marginal figures, initially on the cost side, eventually on the sales side.  
Managing relation with vendors on commercial level 
Driving the process of selection and implementation of new vendors / solutions to be promoted by the company
Responsibility for customer relations management and appropriate planning/reporting on sales and services possibilities
Regular assessment of the service quality level with existing customers, overall satisfaction with company products
Management of presales and development team for products extensions, based on customer feedback on payment systems related products and services for developing new features and making Company’s related products and services best in class
Responsible for execution and supervision of relevant SW development and integration projects, implementation of awarded contracts, providing prioritization (according to the sales team requirements) and establishing within organization ensuring on-time execution of implementation/integration and SW projects

Finance
Regular financial strategy monitoring and review within organization and with Board of Shareholders
Cash flow management

General Administration
Overall responsibility on ongoing questions regarding office premises, labor conditions and safety 
Provide efficient and transparent way of company procurements, seek achieving constant monetary savings
Control over contractual obligations and terms/conditions of the company contracts
Maintain necessary IT infrastructure

Business processes
Analysis, review and restructuring of cross-department business processes:
Proper assets control and distribution
Service processes (contracting, performing, reporting, invoicing, payment collection)
Spare parts management for service operations
Procurement
Budgeting and monthly planning
Maintaining highly efficient processes within the organization, provide necessary automation and simplification
Manage proper business process within responsible departments

Service Department operations
Responsibility for Field Service Operations Profit&Loss statement, customer SLA execution
Maintain and develop proper KPI’s and respective remuneration for the department to achieve qualitative/quantitively goals
Maintain healthy relations with existing customers, run and participate personally in monthly meetings with each customer

HR
Establish appropriate organizational structure to enable strategy execution
Employ right people and develop necessary skill set to deliver best performance from your team
Set regular target for personnel and provide regular performance review
Develop and approve with Shareholders fair and stimulating scheme of appropriate employees’ remuneration
Create and maintain high motivation among service team

IT and Software development
Establish appropriate organizational structure and maintain qualified and professional human resources of software development teams to enable timely project execution
Execution of the company software development plans within functionality and timeframes established
Create, protect and maintain proper security of company’s intellectual property