Position: Technical Support Engineer
Company: SupportYourApp
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-04-01T00:00:00+03:00

Must-have skill-set:

Fluent English;
Experience in Technical/Customer Support for 3 years and more;
Experience in Linux/UNIX environments;
Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.);
Strong troubleshooting skills;
Desire to learn, research, and develop;
Customer oriented and responsible attitude.

Will be a great plus:

Experience in support of network security software products;
Experience in Linux script languages (PERL, shell);
Technical background;
Experience with native speakers;
International exchange programs participation.

What you will do:

Supporting customers via email and over the phone and through webcasts, guiding customers and Sales Engineers in product installation, operations and troubleshooting;
Maintaining and updating the knowledge base, participating in the buildup of the support organization;
Apply the latest and greatest customer happiness practices;
Introducing support methodologies and tools;
Working in tight integration with the US based support center.

We Offer:

Flexible schedule, possibility to work remotely;
State-of-the-art offices (feel it! https://jobs.dou.ua/companies/supportyourapp/photos/). It is considered to be the best workspace in June 2019, according to «The Village»;
Compensation in USD;
Professional growth;
Paid intensive training and trial period;
Great management with no bureaucracy;
Good bonuses for referring friends (referral program);
SupportYourApp Medical Policy;
Coffee, tea, candy, season fruit, and vegetables;
Various sports events and team-building;
Partial compensation for SportLife membership;
Corporate Library;
Occasional business trips.

Who are we?

We are SupportYourApp, leading customer support outsourcing company. We work with 25 countries and provide BPO solutions to IT companies in 31 languages. There are amazing startups as well as leaders of the IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills.