Position: Senior Customer Support Engineer (L2/L3)
Company: ELEKS
Category: DevOps
Experience required: 3y
English level: intermediate
Published: 2022-03-01T00:00:00+02:00

**ABOUT PROJECT**
The project is related to the support of several clients from different fields: finance, media etc.

**REQUIREMENTS**
2+ years of commercial experience C# .NET/.Net Core, ASP.NET Web API 
Azure knowledge
Database administration (MS SQL/Postgress/Maria)
Expert level troubleshooting capability to drive service and chronic related issues toward a quick but quality resolution
At least Intermediate level of English

**HISE TO HAVE**
Experience with any front-end framework (Angular or React)
Linux administration
Hands-on skills in any CI/CD system
Experience in network fault finding and diagnostics

**RESPONSIBILITIES**
Detect defects, apply debugging methods and techniques, correctly interpret bug reports, as well as apply modern compilers, debuggers, and program code optimizers
Modify existing code and verify its functioning. Analyze code compliance with readability and performance standards
Take ownership and responsibility and distribute the tasks among the team to resolve customer requests in accordance with SLAs according to ITIL protocols
Act as a mentor and provide oversight, coaching, and training to technical support staff
Be the point of contact when it comes to L3 escalations and technical advisory
Approve technical decisions and communicate with stakeholders. Analyze variants of software requirements implementation; evaluate their time-consumption and workload