Position: UX Research Lead
Company: Insticator
Category: Design
Experience required: 5y
English level: fluent
Published: 2020-11-01T00:00:00+02:00

At **Insticator**, we are creating our first UX Research team, to help us increase the frequency and quality of our research projects, as well as the understanding of our users and business partners.
We are in search of a strong UX Research generalist, that can also lead and mentor a small group of researchers working on different projects. This position requires a very hands-on, player-coach mentality, and will allow the candidate to influence how we do research at Insticator under best practices.
The profile for this position must have knowledge of multi-method research; a strong sense to pick the right methods for each case; and the capacity to adapt and obtain the best possible insights under constraints of different natures.

**Why this is the position for you**:
- You will be involved in high-stakes, innovative product development projects.
- You will have the chance to influence our core product development process.
- You will mentor and nurture the skill set of other researchers.
- You will face a fast-paced, rapid-changing environment with lots of challenges and opportunities to test your skills.
- You will be fully accountable for your own projects and operate under strong support and flexibility to bring recommendations on the best approaches in each case.
- You will have a safe environment to experiment and grow and benefit from the internal design practices and processes that shape our strong Design culture.
 
**Responsibilities and Duties.**

**Immediate projects**
- You will own the execution of hands-on, multi-method research studies for our most important, high-stakes projects.
- You will lead a small team of researchers to ensure delivery and high quality of insights in every other project.
- You will help us accelerate and orchestrate research tasks required for our go-to-market plans to be successful.

**General responsibilities**
- You will implement multi-method research studies, acting as a generalist and skillfully selecting the right approach for every situation.
- You will own research projects end to end, from recruiting participants, conducting moderated and/or unmoderated research, and analyzing results for insights. This is a very hands-on, high-accountability role.
-   You will deliver insights that will impact the short and long term roadmaps and go-to-market plans of our different product lines.
- You will socialize findings to other team members and the entire organization in creative and compelling ways, ensuring the information is readily available for all the teams that can benefit from it.
- You will partner with designers, product managers and engineers during different stages of the product development lifecycle to de-risk product decisions based on validated, user-centered insights.
- You will continuously remain up to date with leading industry literature on your field, as well as sharing this knowledge internally whenever possible.
- You will mentor other researchers in the team, owning their supervision and performance evaluation over time.

**Qualifications.**

**Professional competencies**
- 5+ years of experience working as a Design Researcher, User Experience Researcher, or similar titles.
- Proven experience leading and mentoring other researchers as part of key responsibilities.
- Experience on B2B2C products highly valued.
- Strong confidence and hands-on experience executing all relevant types of research: qualitative, quantitative, evaluative, exploratory and competitive.
- Developed sense for selecting the right research method for different types of hypothesis.
- Notable pattern-recognition skills, and the ability to synthesize insights into clear and actionable recommendations.
- Proven experience integrating results of research into the broader product development process.
- **Excellent English language.**
- Excellent communication and presentation skills (interviewing participants, socializing findings, collaborating remotely with the team).
- Effective project management skills.

**Cultural competencies**
- Experience collaborating remotely (preferably with teams in North America).
- Strong leadership skills and initiative.
- Demonstrated skills for collaborating effectively with researchers, designers, product managers and engineers.
- Ability to effectively manage several projects simultaneously.
- Collaborative mindset and great teamwork skills.
- Skilled at receiving feedback, as well as providing it.
- Entrepreneurial & adaptable; great learning skills.
- Curious, research-minded, data-informed.

**Benefits.**

**Design Culture at Insticator**
Design is a core element of our company product, communication and operations, and we are proud of how it manifests in different forms:
- We run our own custom formats for Design Sprints based on different types of design challenges
- We rely on design studios, design critiques, design reviews, retrospectives, and other formats for designers to come together and learn from each other
- We run weekly design reviews with our CEO
- We run Product Design closely to Product Marketing
- Custom career goals are encouraged for every designer, paired by coaching from Design Leadership and other stakeholders
- We have individual budgets for learning and access to resources
- Designers have daily contact with stakeholders in all departments, and the value of design is well appreciated by non-design areas

**Full time employment benefits**
We offer a diverse package and the chance to grow financially with the company, including:
- Competitive Salary
- Annual Performance Bonus
- Stock options (so you have ownership in the company and benefit as it grows)