Position: Customer Support specialist (US Market)
Company: Smarter Contact
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-10-01T00:00:00+03:00

Smarter contact is a US SaaS company based in Kyiv. Currently we are seeking a Customer Support specialist to provide the first line support for all customer requests on our software platform.

Our Customer Service Specialist will provide our customers with an A+ grade experience in using our software.  They will go above and beyond to make sure that our customers' needs are addressed.  In addition they will make sure they are satisfied with the product and offer solutions to further help them.

**Key Requirements:**
2+ years of prior experience in online customer service
Fluency in English
Outstanding problem solving skills
Excellent ability to communicate naturally with customers
Empathetic to customer needs
Outstanding ability to think creatively & strategically
Ability to work within a team and independently
Multi-tasking skills
Strong organizational, time management, and analytical skills
Willing to work USA day time hours 9AM-5PM EST Monday through Friday

**Responsibilities:**
Addressing inbound customer requests
Solve customer problems by solving their problem
Being proactive to suggest ideas
Communicating with senior CS team to escalate issues
Suggesting ideas to improve the process anytime it is needed
Making sure our customers are treated with the highest level of service

**We offer:**
Working for a fast-growing company with an A+ team culture
Being on a team of Smart & Talented people 
Being part of one of the fastest-growing companies in Ukraine
Salary reviews every 6 months
Monthly team events and bi-annual team retreats
Class A office in Kyiv center with the latest equipment and technology
Ukrainian bank holidays off
Paid time off
Health insurance
Accounting services