Position: IT – Employee in application support (m/f/d)( Only candidate from North Germany)
Company: Scalors
Category: Support
Experience required: 3y
English level: fluent
Published: 2023-02-01T00:00:00+02:00

As a head office and service provider, we supply 22,000 employees in around 150 medium-sized companies in Germany and 16 other countries with IT systems. With over 100 employees in IT, we take care of applications.

Provide, develop and support servers and infrastructure components. Beyond our market position, we remain true to our foundation as a medium-sized, family-run company and are aware of our responsibility to our employees. Everyone is talking about SAP – with us you are a pioneer for the GC Group.

YOUR RESPONSIBILITIES:

They are available by telephone as the first point of contact for the commercial departments if they have any questions or problems in the IT environment (1st level support).
They ensure that the inquiries submitted via the ticket system (KIX OTRS) contain all the information relevant to problem-solving and then forward them to the right contact person in IT (ticket dispatching).
You process tickets on your own responsibility and thus make a lasting contribution to the elimination of problems yourself (2nd level support).
You will implement new IT projects (testing, documentation, training) in cooperation with the commercial departments and your IT colleagues from Development/Infrastructure.

WE WISH FROM YOU:

Completed training in the IT environment or relevant professional experience.
Structured working.
Good knowledge of English is an advantage.
German language - Fluent.
Good communication skills and organizational talent.
Very good knowledge of MS Office.

WHAT YOU CAN EXPECT FROM US:

Fair salary, performance-related allowances, and assumption of the current social benefits.
Individual support and development opportunities.
Constant expansion of competence.
Flat hierarchies with open and direct communication.
Embedding in a pan-European support network.
Company fitness offer.