Position: Junior Customer Success Manager
Company: United Tech
Category: Support
Experience required: 1y
English level: upper
Published: 2022-10-01T00:00:00+03:00

You will have the exciting opportunity to advance in your career, help drive the growth of customers, and help shape the future of our product and bring business value.

**About our product:**
A global social app for live streaming where users can discover talented broadcasters, communicate in live chat, watch live streams, and live video chat. It unites people from different countries and allows them to share their own unique content, expand their fan network, attract new followers and monetize their talent.

**About your key responsibilities and impact:**
Manage correspondence with partners in the CRM system
Work with agencies and streamers to onboard them onto our platform and ensure they are using it effectively
Handle customer support inquiries and escalate issues as needed
Stay up-to-date on product changes and ensure customers are aware of new features and how to use them
Provide feedback to the product team to help improve the product
Monitoring agencies and streamer’s progress in monthly targets
Success in this role requires a high level of organization and coordination with a cross-functional team such as Business Development, Customer Support, Moderation, QA, Product teams, and others

**About you:**
Experience in working as a Customer Support Manager, Customer Success manager, or in a similar client-facing role 
Independent and proactive member of the team, able to plan your tasks and perform them efficiently
Upper-Intermediate level of English
Practical experience with CRM and Admin tools
Self-driven, proactive, and responsible problem solver
Able to understand and effectively work across cultural boundaries

**Will be a plus:**
Experience in the social networking niche
Experience with ticketing systems like Zendesk / Intercom / Kayako
Knowledge of Spanish/Portuguese 

**What we offer:**
**Top rated products.** Our products are reaching top positions in their categories on App Store and Google Play.
**Remote or hybrid work model. **It’s completely up to you to decide whether you want to work. You can mix it up, work remotely or in the co-working in Kyiv.
**Professional and personal growth.** Regular performance reviews, free English classes, education compensation, access to a corporate library, freedom of suggesting ideas for improvements and action, flexibility.
**Comfortable working conditions.** A competitive salary with regular raises, 20 paid vacation days, along with UA holidays, 15 days of paid sick leave, a flexible schedule, modern equipment of your choice, up-to-date tools.
**Great benefits and relocation support.** 100% coverage of the medical insurance, sport compensation, corporate events, stylish merch, full financial and legal support, relocation package.
**Highly skilled and friendly team.** Work in a great area of a mature team and cooperation with experts in the social networking niche.

**Hiring stages:**
Pre-Screen with Talent Researcher
Interview with Hiring team 
Final interview with Head of Product
Offer