Position: Data Support Engineer for BiScience
Company: Ciklum
Category: Support
Experience required: 2y
English level: upper
Published: 2021-02-01T00:00:00+02:00

BiScience is looking for a front-line enterprise support engineer for our data products to provide technical data support to the company’s worldwide enterprise customers and partners.
As a market leading data provider, our enterprise support engineer will learn, develop, and progress within the data world and global enterprise customers.

**Responsibilities**
Take end to end ownership of customer issues and needs
Day-to-day clients’ support on technical issues and data needs through customization, advice etc
Research, diagnose, troubleshoot and identify solutions to resolve data issues independently as well as through R&D
Monitor & validate processes, to report ETAs and progress to the clients
Client data monitoring & SLA management – pro-actively monitor clients’ data through dashboards and alert systems
Supporting client onboarding and client upsells
Work with database (SQL), BI dashboard and internal tools
Have a deep understanding of the internal data flow and system
Understand clients’ needs and use of the data
Support clients directly and through account managers
Work directly with R&D, product, data and customer success teams to ensure long time success of our customers and company

**Requirements**
1-3 years of experience with data products as a technical tier 3 customer support / technical pre/post sale
Strong SQL background
Python experienced
Team spirit, self-motivation and a positive attitude
Fluent in English speaking and writing
Good interpersonal communication skills.
Quick grasping of new data and data systems.
Can-do and Get-things-done attitude

**Desirable**
Knowledge of advertising or marketing industry
What's in it for you
Variety of knowledge sharing and training opportunities
Various technical seminars
A unique working environment where you communicate and work directly with a client
Competitive salary
Career and professional growth
State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions