Position: Support Engineer with QA skills
Company: OpenVPN
Category: Support
Experience required: 2y
English level: upper
Published: 2022-10-01T00:00:00+03:00

These applications are integral to our virtual networking products and are used to create a secure OpenVPN tunnel for data networking. 

**Responsibilities:**
- Work closely with live customers in terms of monitoring reviews and reproducing their issues
- Daily cooperation with the support team
- Troubleshooting the most complicated support requests

**Requirements:**
- Experience in software testing (mobile, desktop, and web)
- Experience in creating test documentation and bug reports
- Advanced understanding of networking (TCP/IP, protocols, DNS, etc.)
- Knowledge of Linux-based OS’s (Ubuntu, Centos, RHEL, Debian, etc.), modern Windows, and macOS/OSX systems
- Proficient English, both spoken and written
- Excellent communication skills

**It will be a plus:**
- Experience in servers and proxies setup
- Experience with command line interface
- Understanding of VPN technology
- Knowledge of different authentication methods, including MFA (SAML, RADIUS, LDAP, AD, PAM, GAuth, DUO, Yubikey, RSA)

**We offer**
Our philosophy is that we are a small, closely-knit team, and we care deeply about you:

- Competitive salary;
- Paid vacation 18 working days off per year + national public holidays;
- Unlimited paid sick leaves;
- Great modern office space in the city center (Lviv and Kyiv);
- Flexible working schedule, partially remote work possible;
- Working directly with colleagues from Silicon Valley and around the world;
- Team trips, certification and events compensation, medical insurance, sports, etc.

**Candidate journey:**
🤔 Recruiting screening - Tech interview - Interview with Operations Manager - Offer 🥳