Position: B2C Technical Support Specialist with Arabic
Company: CoreTech
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2023-06-01T00:00:00+03:00

A bit about us - 

We are a B2B company that provides SaaS (software as a service) for online sports platforms. Our publish-subscribe backbone processes more than 3 billion messages every day.

We use C# and F# with .NET on Linux, JavaScript with TypeScript, Pulsar and RabbitMQ, Docker and Kubernetes, on-prem and in the cloud. We believe we’re amongst the best in the industry and cherish and foster talent and ambition.

​We are not just about cutting-edge technology. We perfectly tailor our scalable, end-to-end solution to the needs of our business customers. We’re fast and flexible.

Currently, we are hiring for our newest department – B2C Technical Support. The primary purpose of a Technical Support Representative is to provide first-class service by responding to inbound requests, handling worldwide customer inquiries, and technical issues, and conducting troubleshooting to provide resolutions or to escalate to our Tier 2, IT and R&D departments. 

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A bit about your future role - 

Provide first-level technical support and preliminary investigation for customers' issues and service requests as part of a close-knit 24/7 team.
Collaborates with other team members to provide high-quality customer support.
Troubleshoot issues via chat, email, and Skype.
Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.
Drive resolution of cases, including identification of root cause and issue resolution.
Help build and retain the technical support knowledge base and training materials.
Protects confidential and sensitive information and materials.
The qualities, experience, and skills we are looking for

Fluent in verbal and written Arabic.
Good command of English.
Previous experience as a technical/customer support specialist is an advantage.
Ability to self-manage time and prioritize tasks accordingly.
Good computer skills (Microsoft package).
Ability to troubleshoot fundamental issues.
Serving web-based products knowledge – advantage.
Atlassian products knowledge - advantage.
Problem-solving skills and ability to interpret and communicate data.
Service-oriented person.
Pleasant, patient, and friendly attitude.
The fantastic perks that come with the job

Fabulous colleagues and family like organizational culture
Career development
Multisport card
180 BGN food vouchers
Transport cost coverage
Additional health insurance
Flexible working hours
Manicure in the office
Fun company events
Massages in the office
Breakfast and snacks
Birthday vouchers
Wedding and new baby bonus
Knowledge Sharing Sessions