Position: Customer Success Manager
Company: Terrasoft
Category: Support
Experience required: 2y
English level: fluent
Published: 2021-08-01T00:00:00+03:00

Terrasoft Ukraine is a leading low-code, process automation and CRM company that has been successfully operating in the CRM market for more than 19 years.

Our intelligent products accelerate sales, marketing, service, and operations for mid-size and large enterprises and are known under the Creatio brand name. With a global team of 600+ dedicated professionals and hundreds of partners, Creatio operates in 110 countries worldwide.

We are looking for a Customer Success Manager Enterprise, who will be responsible for maintaining and developing customer relationships.

RESPONSIBILITIES:

Maintain and develop long-term relationships with strategic global customers of the Enterprise segment
To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives
Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues
Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties
Grow customers portfolio through zero churn and active cross and up sales
Maintain higher than industry average NPS score
WHAT WE EXPECT:

Fluency in English is a must
Experience in B2B account management or project management with Enterprise accounts not less than 2 years
Desire to learn and adapt fast according to a changing market environment
Customer-centric expert with a track of record in delivering customer success
Project management experience with full-cycle Corporate and Enterprise projects
WHAT WE OFFER:

Opportunity to work in a leading software company
A unique experience of working with global markets
Enormous opportunities for professional and career growth
Competitive salary
Professional training
Healthcare insurance
Corporate gym and cafe
If you like a dynamic environment that allows you to gain new exciting experience, apply all your skills, set new challenges and get a wonderful team, this is the job for you!