Position: Customer support specialist
Company: Yola
Category: Support
Experience required: 2y
English level: upper
Published: 2020-07-01T00:00:00+03:00

**You should definitely have:**
Excellent English written language skills.
Experience providing technical support via email.
Excellent people skills, including patience and the ability to explain technical concepts to non-technical end-users in a clear and understandable way.
Experience logging bug reports that enable engineering teams to replicate issues reported by end-users and partners.
Ability to work well under pressure, manage your time effectively and adapt to a constantly changing work environment.
**It would be useful if you had:**
Working knowledge of HTML and CSS.
Experience with both B2B and B2C Support.
Some experience with web design.

**Your responsibilities might include:**
(but will not be limited to)
Replying to emails from Yola end users and partners (first and second level support).
Covering our live chat channel, which services both Yola end users and partners.
Filing bug reports.
Participating in Slack channels (company online chat) to both assist and receive assistance from other support team members.
Making yourself familiar with new developments, changes and feature releases on the Yola platform and being prepared to support both partners and end users in utilizing these features.
Responding to customers via social media (Facebook and Twitter).
Assisting in developing support documentation for users and partners.
Assisting in on-boarding new partners as they launch the Yola’s software to their end users.

**What we offer**
Opportunity to significantly influence our product roadmap and strategy, and technologies;
Challenging work in the international professional environment;
Possibility to work remotely or from coworking in the center of Kyiv;
20 paid vacation days per year;
Paid sick leave;
Team building events;
Medical insurance;
A social package, including gym membership and English courses compensation (50%).

**Work schedule**
Monday - Friday: 7am - 4pm, 9am - 6pm, 12pm - 9pm
Once in three weeks, you will have 1 shift on a weekend.