Position: Customer Support Officer
Company: Web-Source Technology LTD
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-09-01T00:00:00+03:00

Web-Source Technology, an innovative and rapidly growing company, is looking for a Customer Support Officer.

Since our user base covers such top ranked countries as the North &South America, Europe, Asia and Australia, the correspondence with the customers is conducted in English only.

We work 24/7 on the shift basis — 12 hours in each shift. This position is needed to work on a two day on two day off shift basis, starting at 8am until 8pm (Day shift) and 8pm until 8am (Night shift). The shift schedule is quiteflexible.

We offer:

Friendly environment and amazing working conditions
Challenge tasks and open communication
Good mentor and great young team :)
Responsibilities:

Handling customers' requests via live chat and e-tickets system
Manage customers' accounts via CRM
Internal system life checks
Requirements:

Customer service orientation and high ethical standards
Excellent communication and presentation skills
Pre-Intermediate level of English is a must
Communication experience with customers at sales/support
Technical background (QA courses — an advantage)
Availability to work on both — Day and Night shifts