Position: Technical Writer
Company: Star Global
Category: Other
Experience required: 3y
English level: fluent
Published: 2022-03-01T00:00:00+02:00

We are working with them on a group of web-based products designed to improve and optimize business processes, reduce time spent on routine tasks, manage activities, and monitor results.

**We are looking for a technical writer to help create and build out the documentation for a set of products and technologies comprising a greenfield enterprise-wide platform. This role is an exciting opportunity to be at the heart of the massive digital transformation programme and see with your own eyes how your work impacts thousands of people.  You will become a member of the core engineering team working closely with software developers, QA engineers, product owners and designers to help “productise” technology for internal consumption by facilitating the interested parties with necessary guidelines, read-mes and other types of documentation.**

**Qualifications & experience:**
3+ years of technical writing experience;
Strong written and verbal communication skills and experience working with content in multiple mediums;
Experience working cross-departmentally to communicate the nuts and bolts of a product;
Strong experience owning an end-to-end documentation creation process;
Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, ever-changing environment;
A positive attitude, willing to jump in and tackle new challenges;
Experience working with Confluence/JIRA, Microsoft Word, Git & Gitlab, HTML.

**Responsibilities**
Work with product owners, change managers and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, and in-platform documentation (tooltips, welcome instructions, etc.);
Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours and other educational techniques;
Learn complex concepts and communicate the information in a way that is engaging and understood by users;
Gather customer feedback on documentation to improve usability;
Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.