Position: Customer Success Advisor
Company: Global IT Support
Category: Sales
Experience required: 5y
English level: upper
Published: 2023-03-01T00:00:00+02:00

Are you passionate about changing the game of e-commerce? Do you have a knack for making customers happy? We are looking for a talented and experienced Medior/Senior Customer Success Advisor to join our team and take our customer success to the next level! In this exciting role, you will be responsible for putting yourself in our customers' shoes and finding innovative solutions to increase their satisfaction at every touchpoint. 

**About the client and the role**
With locations around the globe, including the Netherlands, Ukraine, Indonesia, and China, we're a fast-growing e-commerce company with webshops in 16 different countries. Our team is focused on enhancing the user experience, developing cutting-edge products, and driving online marketing efforts. And now, we're looking for a superstar Middle/Senior Customer Success Advisor to take our customer success to the next level! As our new Customer Success Advisor, you'll dive deep into the minds of our customers to ensure their complete satisfaction. You'll take the lead in enhancing every aspect of the customer journey and work closely with our product and customer support teams to achieve our goals. Whether you're a natural problem-solver with a passion for customer success or a creative guru with an interest in branding, we want you on our team. 

**As for the must-have requirements, we're looking for**
At least 4 years of experience in Customer Success.
A customer-focused individual with a drive to increase customer satisfaction and retention.
An analytical thinker with the creativity to interpret our vast amount of data and come up with innovative solutions to any challenges.
A flexible team player who thrives in a dynamic work environment.
Excellent communication skills and a test-and-learn mentality.

**Nice to have**
It would be great if you have experience with agile methodologies, project management, CSM platforms, and e-commerce environments.

Developing customer personas and journeys, identifying various touchpoints, and brainstorming creative solutions to any obstacles that arise.
Adding value throughout the customer journey and building strong, data-driven relationships with our customers.
Monitoring and increasing metrics such as retention rates, NPS and CSAT scores, and micro-conversions in the customer journey.
Providing strategic advice to management on customer success.
Collaborating with the product team to test new features and website updates focused on retention while keeping our branding in mind.
Assisting the product owner in demonstrating the value of customer-centricity.