Position: Customer Support Consultant
Company: Profit Software
Category: Support
Experience required: 3y
English level: upper
Published: 2022-05-01T00:00:00+03:00

What we expect from you:
Customer oriented approach
Good communicator with ability to ask and listen
Strong verbal and writing skills in German, English and Ukrainian
Problem solving and logical thinking skills
Result oriented and stress resistant
Aspiration to self-development and eager to learn
Customer Service experience is preferred
Analytical, multitasking and empathetic skills
MUST! Fluent German, English and Ukrainian
Areas of responsibilities:

Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
Interact with other departments and escalate customers feedback further


We offer:
- Remote work;
- Schedule from 09:00 to 18:00
- Opportunity for career growth;
- Providing specialized training as needed;
- Paid vacations, sick leave, public holidays.

If you are driven by productivity, responsibility and interest, then let's talk!