Position: Customer Service Agent
Company: Helpware
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2021-11-01T00:00:00+02:00

**About us:**

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**What the role is about:**

Helpware is looking for a Customer Service Agent for our German-based client to join our team in Kyiv. As a CSA, you will communicate directly with current clients through telephone, chat, and email channels and provide outstanding assistance with all inquiries and issues.

**What awaits you in this role:**

You will actively listen to the questions and concerns of the company's clients to provide high-level resolutions in line with the guidelines of our clients.

You will work on creating, updating, or adjusting customer accounts by documenting personal information.

You will be processing and preparing call-related information for auditing and reporting purposes.

You will be responsible for providing and responding to feedback about any aspect of the job or its duties.

You will be converting clients' feedback into feature requests for the application.

**Who is our ideal candidate:**

Having experience with mobile applications is a plus.

You have experience working as a CSA or in a call center environment.

You are confident in working with basic computer applications.

You have a C1 level of German language and a basic knowledge of English.

You have outstanding interpersonal skills.

You are able to work in a fast-paced and high-pressure environment.

You are able to empathize and listen to de-escalate situations.

You can promptly identify and act on customer issues.

Since our client mainly targets mothers as customers, female operators are preferred.
**Please meet our client:**

Our client is a German start-up company helping parents and families to get the best possible future for their children. How do they do so? By offering a mobile banking solution to grow savings.

**We offer:**

Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
Competitive compensation linked to UAH/USD rate;
Medical and Life insurance after the trial period;
English classes with the native speaker;
Business hours: Monday- Friday, from 9 AM - 6 PM;
Corporate training and parties.
We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

Please send your CV in English indicating your salary expectations.

If you have the qualifications needed and are ready to maintain the required duties daily, please apply!