Position: Account Manager/Customer Support
Company: PaySpace
Category: Support
Experience required: 3y
English level: upper
Published: 2023-03-01T00:00:00+02:00

We offer reliable and secure electronic technical payment help thanks to which merchants no longer need to worry about payment methods to offer to their customers. Instead, they can concentrate on increasing sales volumes and providing their clients with better services.

Responsibilities:

- Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
- Supporting client in integration process as a middlemen between client team and technical team;
- Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
- Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
- Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

- Proven experience in B2B customer support/account management/client success;
- Ability to have serious conversations around technical subject;
- Experience in working with partners from abroad;
- Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
- Understanding of e-commerce and technical side of using payment cards;
- Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
- Advanced level of English, knowledge of Spanish will be an advamtage.

Will be a plus:

- Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
- Experience in using Postman.

We offer:

- Fair remuneration;
- Challenging tasks;
- Professional growth;
- Trainings and seminars.