Position: Junior Customer Support Specialist
Company: ABNK Premium Systems
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2022-09-01T00:00:00+03:00

**What we’d like to see:**
• Excellent communication and problem-solving skills;
• Upper intermediate or Intermediate written English skills;
• Willingness to work night shifts and on the weekends (as we provide 24/7 coverage);
• An experienced PC user (Microsoft Windows/Linux knowledge, working with documents and tables);
• Attention to details.
 
**Will be a plus:**
• Previous experience in the Custom Support field.
 
**Key Responsibilities:**
• Take ownership of customer issues that have been reported and see them through to resolution;
• Respond to support queries via chat and email;
• Troubleshoot and identify solutions to resolve customer issues.
 
**What we offer:**
• Working schedule (32-36 hours per week):
weekdays (Monday, Tuesday, Saturday: 8 hours) — 7 to 16:00
weekend (Sunday: 12-hour day shifts or 8-hour shifts) —  3 to 16:00 or ​​7 to 16:00
• 21 paid vacation days per 12-month period, 10 paid days for sick leaves;
• Competitive salary according to your qualification and skills;
• English courses;
• Sports training compensations.