Position: Account Manager
Company: Closely
Category: Sales
Experience required: 2y
English level: upper
Published: 2023-07-01T00:00:00+03:00

**Closely**, the SaaS all-in-one sales intelligence tool is currently searching for a dynamic and customer-centric Account Manager to join our team.
 In this role, you will play a pivotal part in fostering robust relationships with our esteemed clients, guaranteeing their satisfaction, and contributing to the achievement of Closely's financial objectives through efficient implementation renewals and retention strategies.

**Responsibilities.**

**Customer Success:**
1. **Relationship Management:** Serve as the primary point of contact for assigned client accounts, building and nurturing strong relationships. Understand clients' business needs, goals, and challenges to provide personalized solutions and exceptional customer service.
2. **Client Success:** Ensure clients achieve their desired outcomes by proactively monitoring their usage, engagement, and satisfaction. Provide product demonstrations, training, and support to help clients maximize the value of our solutions.
3. **Renewals and Retention:** Manage the renewal process for assigned accounts, ensuring timely contract renewals and high customer retention rates. Address client concerns, resolve issues, and act as an advocate for clients within the organization.

**Corporate Objectives:**
1. **Drive improvement initiatives for critical indicators including:**

a) Net MRR Churn Rate
b) Gross MRR Churn Rate
c) Customer Churn Rate
d) Customer Lifetime Value
e) Average Revenue Per Account 

2. Data analysis:  identify underlying patterns and drivers impacting these metrics.

3. Targeted strategies: Device and implement to mitigate revenue loss and reduce churn.

4. Collaborate cross-functionally to optimize product offerings, enhance customer experience, and strengthen value propositions.

5. Retention strategies: Develop and execute retention strategies to proactively address customer needs and increase loyalty.

6. Data Analysis and Reporting: Analyze account data, usage metrics, and customer feedback to identify trends, patterns, and areas for improvement. 

7. Prepare regular reports and present insights to internal stakeholders to drive informed decision-making.

**Requirements:**

1. Proven 2+ years of experience as an Account Manager, Customer Success Manager or previous sales-based and customer-facing role in the SaaS industry.
2. Strong relationship-building skills with the ability to establish trust and credibility with customers.
3. Excellent communication and presentation skills, both verbal and written.
4. Solid understanding of SaaS products and the ability to effectively demonstrate and explain their value to clients.
5. Demonstrated track record of achieving sales targets, renewals, reducing churn rate and customer success metrics.
6. Analytical mindset with the ability to interpret data and derive actionable insights.
7. Highly organized with strong project management skills to handle multiple client accounts simultaneously.
8. The customer-focused mindset with a passion for delivering exceptional service and driving customer satisfaction.

Join our dynamic team at Closely and be part of a fast-growing SaaS company revolutionising the industry. 

**Application  Process:**

1. Initial communication with the Heads of  Sales
2. Completion of a test task
3. Final interview