Position: Salesforce Administrator
Company: TalentsToday
Category: Other
Experience required: 3y
English level: intermediate
Published: 2021-11-01T00:00:00+02:00

Summary of Role:
The Salesforce Administrator will provide support to the organization through the customization and configuration of the Salesforce platform and other supporting tools/infrastructure.  This role will help to deliver ongoing improvement of systems and end-to-end processes/infrastructure to enable the global sales organization.   

The role will drive the evolution of the B2B sales technology stack and its associated training and serve in the critical capacity as the Lead Salesforce Administrator for the Association’s B2B efforts.

Accountabilities & Responsibilities:
B2B Technology Stack Development
Implement the global Salesforce CRM strategy and serve as Salesforce-certified Admin, working in partnership with IT to define and deliver optimized technologies for the B2B global sales organisation. Components to include team alignment, building a single-instance and developing a solution for channel partner sales enablement.
Handle certain day-to-day Salesforce system tasks including building custom reports, dashboards and workflows. 
Manage and enforce data governance rules.
Manage operational requests and troubleshoot issues. 
Provide training materials and support to SalesForce.com end users.
Help to define and implement best practices for new and existing tools/infrastructure, such as Team SharePoint, OneDrive, PowerBI, Sales Playbook, ZoomINFO, RingCentral, Solutions Desk, LinkedIn Sales Navigator and other available technology solutions. 
Contribute analysis, insights, recommendations, and implementation planning and support for ongoing optimization of workflows and processes related to client fulfillment (custom objects, case management.  etc.) and reporting needs.
Maintain and develop existing skills, credentials, and learning to enable B2B sales team outcomes through technology.
B2B Global Sales Performance

Develop and optimize global B2B sales technologies/processes in conjunction with the Salesforce Practice Lead, to enable evolving global B2B strategies.
Collaborate with the team to identify and address gaps in sales productivity tied to use of the Salesforce tool.  Implement opportunities for system optimization.
Contribute to the Association’s strategic projects related to transitioning legacy systems and optimizing and re-imagining B2B processes related to expanding SaleForce as our global CRM across the Association.

Knowledge, Skills & Abilities Required:
Analytical and reporting skills
B2B sales process knowledge
Process design and optimization skills
Ability to collaborate in a complex global environment
Ability to drive operational agility in order to do what’s best for the client.
Excellent verbal and written communication skills
Ability to easily adapt to a fast-paced and rapidly changing environment
Ability to work collaboratively in a cross-cultural and global environment
Required Experience, Qualifications & Education:

Salesforce Admin certification
5+ years’ experience including sales process, business design and optimization

Preferred Experience, Qualifications & Education:
Robotics Process Automation (RPA) knowledge and/or experience
Project management experience
Business related degree or professional qualification
Why Work for Us?
you are part of a global, diverse and talented group of colleagues. You have opportunities to innovate and collaborate in a leading organization that impacts individuals and businesses. You’ll have opportunities to progress while enjoying an exciting work environment that supports and celebrates individual achievement, development and professional satisfaction.