Position: Call Quality Control Manager
Company: EVE.calls
Category: Support
Experience required: 1y
English level: upper
Published: 2023-05-01T00:00:00+03:00

$300 per fixed call scenario with at least 90% accuracy

We are seeking a highly motivated and detail-oriented individual to join our team as a Call Quality Control Manager. As a Call Quality Control Manager, you will ensure the accuracy and effectiveness of our artificial intelligence (AI) systems during customer interactions. Your primary role will involve listening to recorded calls in English, identifying errors or issues in AI behavior, and making necessary adjustments to the call scenarios.

Responsibilities:
-Listen to recorded calls in English to assess the performance of our AI systems.
-Identify errors, discrepancies, or deviations from the desired behavior in AI responses.
-Evaluate the quality and effectiveness of AI interactions based on predefined criteria and guidelines.
-Document and report identified errors and provide clear recommendations for improvement.
-Collaborate with the AI development team to adjust call scenarios and enhance AI performance.
-Monitor and track the implementation of recommended changes to ensure their effectiveness.
-Maintain accurate records of findings, adjustments, and improvements made to the AI systems.

Requirements:
-Fluency in English, both written and verbal, is essential.
-Strong communication skills and the ability to provide clear and concise feedback.
-Excellent attention to detail and the ability to identify errors or inconsistencies in AI behavior.
-Proficiency in using call monitoring and quality assurance tools.
-Experience in call quality control or a similar role is preferred.

We offer a competitive compensation package of $300 per each fixed call scenario with at least 90% accuracy. 
This payment structure incentivizes you to ensure the highest quality of our AI systems.

To apply, please submit your resume, along with a cover letter detailing your relevant experience and why you believe you would be a suitable candidate for the position. Only qualified candidates will be contacted for further steps in the selection process.

Join our team and play a crucial role in improving the performance of our AI systems! Apply today to be considered for the position of Call Quality Control Manager.