Position: L1 Technical Support Engineer
Company: Pragmatic Play
Category: Support
Experience required: 1y
English level: intermediate
Published: 2022-07-01T00:00:00+03:00

Successful candidates should correspond to the following required competencies:

Professional skills:
· Understanding of Web Technologies
· Experience in work with web applications, CMS
· Experience in basic Linux
· Manage and monitor systems to drive troubleshooting
· Good knowledge of HTTP and API
· Understanding of TCP/IP network stack
· Good communication skills
· Be able to work in shifts

General skills:
· Intermediate English (reading/writing)
· Experience in support
· Experience in administrating (troubleshooting, logs parsing, scripting etc.) will be plus
· Quick understanding and learning abilities
· Ability to work on several tasks in parallel

Responsibilities:
· Sort, prioritize, track and route issues/tickets
· Must be able to report incidents, created by user or alarms with monitoring tools
· Be well versed in handling, escalating and resolving incidents within the L1 level

Company offers:
· Competitive salary level
· Work in a friendly team
· Health insurance
· Free English language training
· Gym membership