Position: Senior Product Analyst / Business Analyst / Product Owner
Company: Fareportal
Category: Business Analyst
Experience required: 3y
English level: upper
Published: 2021-05-01T00:00:00+03:00

Required skills

• Experience with SABRE and/or AMADEUS GDS’s specialized in the area of air eticket issuance, schedule changes, ticket exchanges, and queue management.
• Deep knowledge in web services (WBS) architecture, XML structures
• Ability to thrive in a fast-paced environment, where flexibility & adaptability is key
• Analytical mindset and a highly flexible and creative approach to problem solving
• Strong English written and verbal communication skills
• Strong prioritization and scope management
• Experience with business requirements gathering
• Ability to analyze data from multiple sources
• B2C Travel Agency Experience
As a plus

• Experience and knowledge of ARC (US) and BSP (UK, Canada, Mexico, India etc.) markets
• Experience with writing GDS Technical Documentation
• Experience with any other GDS support desk (Note: Deep knowledge of Sabre or Amadeus is a must)
• Experience with following Agile Principles
• Experience with ticket-less LCC /Vendor API’s air travel related booking systems
• Online Travel Agency Experience
• Database — Ability to write basic SQL queries
We offer

• Opportunity to build a successful product that grows dynamically within American and Global market;
• Opportunity to work in a great international Team;
• Work from anywhere opportunity with an office availability in Kyiv (if needed);
• Competitive compensation;
• Professional and career growth;
• Paid vacation and sick leaves;
• Health insurance.
Responsibilities

• Work closely with US, Ukraine, and India Development and Product Teams, and Business Owners globally in the area of schedule changes and queue management.
• Analyze the feasibility for the implementation of new features and enhancements to existing automation applications.
• Analyze and provide solutions of the ticketing failures and process efficiencies
• Prepare and review scope documentation and technical workflow for queue management applications.
• Perform and assist in user acceptance testing, used cases, and testing of new features and bug fixes.
• Provide GDS and subject matter support to Development Team.
• Perform and assist with troubleshooting & root cause analysis.
• Generate daily, monthly, year over year statistical reports of the failures and performance of ticketing automation processes.
• Create & conduct training/demo to Product Owner, Business Owners/Stakeholders and training teams of new features and enhancements.