Position: Customer Success Manager\Account Manager
Company: mobichord.com
Category: Other
Experience required: 2y
English level: upper
Published: 2020-10-01T00:00:00+03:00

MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, reduce operational costs up to 32%. At the scale of our customers such as Siemens, Adidas this translates to millions of dollars of savings + much happier people.
We automate all major business processes, be it ordering a new phone or requesting virtual machine from Amazon, etc., thus through integration with major telecom and cloud providers via APIs.
We analyze all the data, automatically suggest where they waste money and allow to fix it through our automation.
And on top of it all is our great passion for providing amazing consumer-like User Experience that is reflected in our Portals and UIs.
We are looking for Customer Success Manager\Account Manager

Requirements:
Great interpersonal abilities to create, maintain and enhance client relationships
Experience in account management and project management
Strong service/client-oriented attitude
Solid understanding of change and expectations management
Experience in team management(5+ employees)
Can plan and execute responsibilities with minimal direction. Excellent command in spoken and
written English.
Good understanding of General Accounting and Finance (including accruals, allocations, and general ledger) so that are able to work with the customer’s Account Payable and Finance departments
Experience with large international clients outside of Ukraine

Responsibilities:
You will be a primary point of contact for the set of customers and will be responsible for Client satisfaction in terms of Operational relationships, Product usage & transactional volumes.
Ensure all monthly deliverables are performed by you and your team ensuring an accurate month-end close for the client.
Manage a team of 5+ team members.
Ensuring that your team follows a detailed checklist for invoice loading and expense management so that the customer’s system reflects accurate information that will give them accurate analytics to be in control of their technology spend.
You need to be able to completely understand and document the client’s inner accounting processes such as accruals, payment of bills, approval processes, ERP workflow, and month-end close timing so that you are able to make your team’s processes integrate into the company’s process flow, which will help them realize the value from our application.
You must be able to perform financial analysis and quality control of all information in the system on a regular basis to ensure that all inputs from your team and from vendors are accurate.
Consult the client regularly using our software application’s internal analytics features to help them understand future optimization opportunities and what savings we have already helped them realize.

We offer:
Fun and exciting corporate culture of transparency, productive challenging & innovation
Flexible work environment
Educational events
Paid sick days/vacations: ROWE approach
Theme parties
Health Insurance
English courses