Position: Account Manager
Company: Whales Ventures
Category: Other
Experience required: 2y
English level: fluent
Published: 2023-08-01T00:00:00+03:00

Whales Ventures is seeking a talented and driven Account Manager to join our team. As our clients’ main point of contact, you will provide exceptional support, coordinate project activities, and ensure client satisfaction.

You will play a vital role in maintaining successful long-term partnerships. Join us and contribute to our growth and success in delivering top-notch solutions and services to our clients.

**Requirement:**

**Must have:**
- 2+ years of proven account management, sales, or relevant experience in the IT sphere or marketing agencies.
- Experience with CRM and Project management systems.
- Advanced level of English.
- Strong analytical, problem-solving, and multitasking skills.
- Excellent listening, negotiation, and presentation abilities.
- Proven ability to manage multiple projects simultaneously while paying - strict attention to detail.

**Nice to have:**
- Experience with ZohoCRM, ClickUp, Notion, Slack, Jira, and Confluence.
- Having knowledge of Agile methodologies (Scrum, Kanban).

**What you will do:**

Client Support:
- Providing timely and professional client support via calls, emails, or Slack.
- Arranging interviews, sync-ups, kick-offs, project discussions, demos, etc.
- Assisting in resolving disputes or conflict situations on projects.

Client Relationship Management:
- Arranging meetings between clients and the CEO upon request.
- Maintaining warm relationships with clients through greetings and generating other ideas.
- Conducting regular health checks and gathering feedback on client satisfaction with developers and WV overall.
- Reviewing developers’ compensation on the project.

Developer Support:
- Managing the onboarding process for new developers, including requesting access and setting up communication.
- Conducting regular one-on-one meetings with developers.
- Providing support to developers with issues such as time reporting and leave processing.
- Assisting developers in establishing communication with clients and the team.
- Requesting feedback from developers at the completion of the probationary period.
- Participating in feedback sessions as part of the Performance Review process.

Documentation and Reporting:
- Completing feedback forms after one-on-one meetings with developers.
- Preparing meeting notes/summaries after client calls.
- Monthly checking of time reports.
- Creating tables and reports as the Lead of AM/VP/CEO requested.
- Creating and monitoring customer interaction documents.

Teamwork and Process Optimization:
- Participating in regular team meetings.
- Brainstorming and problem-solving with the team.
- Optimizing existing team processes.

**What’s in it for you:**
- Paid vacation leave — 20 business days + unpaid vacation time.
- National holidays — 12 business days.
- Paid sick leaves — 6 days per year (Without medical confirmation).
- 100% remote and flexible job. Just don’t miss your deadlines 😉.
- Opportunity to work with a community of skilled professionals in a growth-oriented environment.
- Competitive salary with numerous ways to scale up.
- Friendly team with an informal atmosphere and respect for your time.