Position: Customer Care Agent
Company: A-HR.pro
Category: Support
Experience required: 1y
English level: upper
Published: 2022-01-01T00:00:00+02:00

Company is looking for a Customer Care Agent.

Your impact. 

As the Healthcare Concierge (HCC) you will be responsible for processing the members’ requests (tickets).  It is the highest priority to deliver the quality product within the shortest time possible. Every member should get quality care and support, be fully informed about their benefits and the best ways to use them. 

Interact with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care. 

Partner with your leadership team, the practice administrative or clinical staff to determine best strategies to support the practice and our members. 

Communicate scheduling challenges or trends that may negatively impact outcomes. 

Your experience.
High level of the English language (Upper-Intermediate)
You are a great logical & creative thinking person
Exceptional communication skills
Ability to adaptable to frequent change
Proven customer service skills is a huge plus

Computer literacy
Ability to be a real team player
Have high level of accountability
Role details.
Working schedule 5/2 – 15:30 to 24:00 
20 paid vacation days per 12 month period, 10 paid days for sick-leaves
Company rewards.
Work should be meaningful and rewarding. 

Company offers a robust package of employee perks and benefits including competitive compensation, unlimited vacations, health insurance, English lessons with a native speaker and full or partial coverage of educational events. 

During the pandemic situation we offer mental health support programs, personal psychological counseling and help with remote work setup.

We also enjoy each other's company over wellness activities,  happy hours, volunteer events in our local communities, lunch and learns, and ‘friendship time’ pairings.

Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.