Position: Technical Support Manager (Fin Tech)
Company: Todapay
Category: Support
Experience required: 3y
English level: upper
Published: 2023-07-01T00:00:00+03:00

***Required skills***:
- at least 3 years of experience in a similar position (technical background)
- ability to read and use technical documentation on APIs
understanding of the principles of online payments and payments
- basic knowledge of SQL
- analytical mind
- proactive position, high level of learnability, self-organization, and a keen desire to grow professionally with the company (this position implies growth to the position of the head of the department)
- ability to express your thoughts competently in written and verbal form (Russen/English).

***Responsibilities***:
 - processing of clients' requests of a technical nature
 - training clients on how to interact with the system
 - customization and adaptation of client services in the system
 - control of client and provider integration
 - transferring requests to the appropriate department, if necessary (primarily Finance, Accounting)
 - provide the 2nd line of application technical support
 - interaction with all departments of the company
 - involved in client work with the system
 - analyzing and eliminating errors in client work (increasing Approve rate on all types of transactions)
 - implementation of SLA and Ticket system requirements

***We offer***:
 - interesting and ambitious goals, and objectives (building technical support department, growth to the position head of the department)
- remote work
- competitive market salary
- available to work from  9 to 18

***If you are interested in the offer, we would be happy to talk.
We are waiting for your CV and cover letter.***