Position: Telecom Analyst
Company: Mobichord
Category: Business Analyst
Experience required: 3y
English level: upper
Published: 2020-10-01T00:00:00+03:00

About you:
●      You are definitely the person to enjoy our beautiful business if:
●      you share our mindset and passion for automation, saving people's life time and eliminating unnecessary waste
●      you want to see how your work influences the largest companies in the world and have opportunity to learn and work with such big enterprise customers
●      you want to be a part of the next big thing in enterprise software after SAP or Salesforce which is ServiceNow
●      you care about customers, understanding and giving them the product they would love to use.

About your responsibilities:
●      We invite you to join our growing environment and make your personal input in a fast paced and exciting organization! Take pride. Have fun. Make history.
●      You will learn how our customers use the data and telecom services automation.
●      You will advocate customer point of view and challenge everything that does not excel in customer experience and bring your ideas for product improvement.
●      You will create documentation describing each carrier and build unique knowledge of the carrier data structure, plans, services, bills, reports, etc.
●      You will be working with our development team to help them understand specifics of each telecom carrier data and integration use cases. 
●      You will use the results of our development as our customers would do, ensure the quality and provide feedback to development.
●      You will also work with our customers to help them understand the system and resolve any questions.
●      You will be envisioning and designing new reports and KPIs to help customers easily understand the data.
●      You will understand, design and document various processes and business rules of Telecom Management, either as part of the core product or customer-specific requirements.

Your skills:
●      Have an excellent analytical research mindset.
●      Be able to make sense of complex data structure, reports and processes.
●      Expert in using Excel or other data analytics tools.
●      Strong experience in designing and creating data reports. -
●      Know or eager to learn ServiceNow, how to configure and customize it.
●      Understand system integration and data processing concepts.
●      Be diligent, extremely detail-oriented and obsessed with quality results.
●      Have excellent verbal and written communication skills, ability to understand customers and developers alike.
●      Fluent in English.