Position: Customer Support Engineer (Ukrainian/Russian)
Company: HR Studio
Category: Support
Experience required: 1y
Published: 2021-08-01T00:00:00+03:00

About Company
We are the Company focused on production and maintenance of software, innovations, and services for FMCG market. Among our 100 customers, we can mention Unilever, JDE, AB InBev, Efes Henkel, Nestle, Danone from
10 countries in Eastern Europe and Central Asia.
We are looking for a professional or someone who can become one, who will be inspired by our ambitious goals and ideas. Someone who will be able to share the values of our company and become a reliable partner for his team.

Requirements
• Previous experience in technical support (CRM or ERP systems)
• Active skills using SQL-scripts
• Knowledge or experience with MS SQL (or other DBMS)
• Excellent verbal and written communication skills
• Fluent Ukrainian and Russian
• Stress-resistance, and ability to handle a large number of requests
• Ability to work in a team

Responsibilities
• Solving typical user incidents through remote access (system crashes, data
synchronization/import/export issues)
• Installation and configuration of Desktop/Mobile versions of the system in the client
environment
• Consulting clients on installation and system functionality
• Escalation of requests to responsible parties
• Monitoring the status and progress towards the resolution of all open incidents
• Participation in the internal and external projects

As a Plus
• Knowledge of FMCG market