Position: Junior System Administrator (Service Desk)
Company: Room 8 Studio
Category: Sysadmin
Experience required: 1y
Published: 2021-09-01T00:00:00+03:00

**Superpowers you have are:**

0,5 year experience in a Help Desk environment required;
Service-oriented personality with a pleasant approach to a client and good customer service skills;
Knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools;
Knowledge of Windows 10, macOS, iOS, Android;
Client focus: Identify and satisfy client needs. Good at building relationships and trust with clients.

**Becoming a part of Room 8 Studio team you will:**

Provide first-line technical support and problem-solving in cases of user hardware/software and network failure;
Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
Respond to assigned customer questions, problems and adheres to SLA;
Provide installation and upgrading of computer systems hardware and software;
Maintain and update internal knowledge base and self-service articles;
Provide end-user support on Windows, iOS, Mac, Android;
Provide support to remote users or sites.

**Join the team of inspiring gamedev professionals, and get even more:**

Competitive financial reward (yes, we are fair enough);
Challenges to raise your XPs score (professional trainings and conferences, internal mentorship, English courses);
Health insurance, paid vacation and sick leave;
Culture of diversity &amp; inclusion to unite the most outstanding talents;
Community of people who understand your game passion.

**Together we will bring games to the next level. Exactly with you.**