Position: (Digital) Tech Support Engineer L1-L2
Company: SupportYourApp
Category: Support
Experience required: 1y
English level: fluent
Published: 2021-07-01T00:00:00+03:00

**What you will do: **
- Serve as daily first point of contact for our clients on all usage and operational matters concerning the use of the company’s products;
- Identify, categorize and troubleshoot L1, L2, L3 technical issues and if needed, you will escalate the more complex ones to your Team Lead or other internal departments;
- Communicate the progress of an issue resolution to the client and/or within the team in a timely manner;
- Identify recurring customer issues or requests and create entries for FAQ and Help Files;
- Work closely with other departments and teams to meet and exceed customers expectations;
- Play an important role in improving the internal support tools, and work with the Engineering team for the according design and implementation. 

**What you need: **
- Outstanding English communication skills (written and verbal), C1 level;
- 1+ year experience in Customer Service, Tech Support or similar roles;
- Understanding /experience with SQL to spot errors and troubleshoot; 
- Experience with advertising platforms (Google Ads, Facebook Business Manager), web analysis services (Google Analytics);
- Ability to quickly and effectively troubleshoot, analyze and identify issues and solutions;
- Tech-savvy mindset, eager to learn and discover new technologies;
- Care for our customers and excellent service in your DNA.

**Will be a plus: **
- Education in Business Administration/Marketing 
- Knowledge or experience with API, ETL. 

**We offer: **
- Fixed schedule (Saturday and Sunday off);
- State-of-the-art offices; OR Remote work;
- Competitive compensation in USD;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Taxi for the late hours;
- Coffee, tea, candy, seasonal fruit and vegetables;
- Various sports events and team buildings; part-compensation for SportLife membership;
- Corporate library.
The cherry on top is you'll get an IT business and support skill set second to none.