Position: Technical Writer in Hosting Development Team
Company: ZONE3000 (Namecheap, Inc)
Category: Technical Writing
Experience required: 2y
English level: upper
Published: 2022-03-01T00:00:00+02:00

**Description**

The product represents a full-stack web-hosting services provisioning system. Current tasks include:
- Support of legacy system components and 3rd party integrations
- Implementation of new features within the architecture
- At the same time, almost all legacy system components are being replaced by a new-generation product platform into which a new microservice-based web-hosting service provisioning system will be integrated

The new web-hosting service provisioning system consists of:
- New product pages and shopping cart integration
- New server provisioning and billing system integration
- Deep integration and interaction with other Namecheap products

**Requirements**
- Bachelor’s degree in IT, computer science, or an arts or language field
- 2-3 years of technical writing experience
- Upper-Intermediate English level
- Experience in creating API reference docs (JSDoc or OpenAPI)
- Ability to gather information from SMEs to produce content
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Experience working in a fast-paced environment with multiple competing priorities
- Experience working with Markdown
- Experience working with Atlassian stack tools (BitBucket, Jira, Confluence)

**Will be a plus**
- Experience writing clear and concise procedural documentation for a technical audience
- Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
- Experience with information architecture structural design
- Experience and comfort with agile development methodologies and fast delivery
- Familiarity with Namecheap portfolio
- Experience with topic-based, modular authoring and documentation, especially converting to topic-based content from traditional book models
- Ability to actively engage subject matter experts and follow through on commitments
- Experience collaborating and directly interacting with globally distributed stakeholders from diverse cultural backgrounds
- Familiarity with any of the following style guides:
- Google Developer Documentation Style Guide
- Microsoft Style Guide
- Apple Style Guide

**Responsibilities**
- Follow established procedures to format, research, write, edit and proofread technical data for use in routine documents or sections of documents such as manuals, guides, and specifications
- Capture and document procedural processes during maintenance and operation events. Validate and verify existing processes for accuracy and completeness
- Work with Subject Matter Experts (product managers, engineering teams, support teams, and others) to analyze software and expendable requirements for new / updated processes
- Analyze requirements, develop source material, consult engineering and technical staff, and work with editors, illustrators, and the like in preparing a draft
- Perform all other duties as assigned. Work with limited supervision. Resolve complex problems with limited or no assistance

**We offer**
- Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
- Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
- Decent market rate compensation depending on experience and skills
- Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
- “You build it, you own it” mentality in most contexts
- Support of personal and professional development
- - coverage of costs of external trainings, conferences, professional literature
- support of experienced colleagues
- in-house events and trainings
- regular knowledge sharing in teams
- English classes and speaking clubs
- Life-balance support
- - truly flexible schedule, no time-tracking at all
- 25 working days of vacation
- 5 days of paid sick leave per month (if necessary) without providing a medical certificate
- generous maternity leave program
- compensation of sport or massage
- Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it