Position: Support Engineer/Back Office Operator for Ciklum
Company: Ciklum
Category: Support
Experience required: no_exp
English level: intermediate
Published: 2022-05-01T00:00:00+03:00

REQUIREMENTS:
● Intermediate – Upper intermediate English
● Able to demonstrate the ability to undertake the responsibilities
● "Good eye" & attention to details, dedication, assignment focused
● A passion for service Improvement
● Service Management or Support in a large-scale and diverse environment of incident
management, escalation procedures and related disciplines
● Good written and verbal communication skills
● Full time employment
● Excellent self-management skills
● Able to manage sensitive and sometimes confidential information
● Self-motivation and able to take responsibility
● Able to manage and prioritize tasks and time efficiently
● Able to demonstrate initiative and a proactive approach to daily tasks
● Basic technical background (Basic IT education, courses will be a plus)
● Experience with Jira, Confluence will be a plus
● Location: Ciklum Office

EDUCATION AND/OR EXPERIENCE:
● Service Desk management experience is a plus
● Knowledge of the concepts of Data Tagging
● Excellent capabilities in Microsoft Office

RESPONSIBILITIES:
● Perform visual inspection of the images coming from fields. Analyze huge amount of content in
order to find any defects in environment they have been created
● Be responsible for the quality of service and performance
● Provide regular and accurate reporting on daily tasks

WHAT'S IN IT FOR YOU?
● Unique working environment where you communicate and work directly with client
● Competitive salary
● Career and professional growth
● Possibility to work in a big and successful company
● Long-term employment with 20 working-days paid vacation and other social benefits
● Working in centrally located office with warm atmosphere which creates really good working
conditions