Position: Customer Care Specialist
Company: upSWOT
Category: Support
Experience required: no_exp
English level: fluent
Published: 2022-10-01T00:00:00+03:00

Customer Care specialist is responcible for communicating with customers, receiveing and responding their requests, solving minor tech or settings related issues, or escalating issue to responcible person.

Customer Care specialist is responcible for communicating with customers, receiveing and responding their requests, solving minor tech or settings related issues, or escalating issue to responcible person.
Responsibilities:
- Answering support tickets.
- Creating bug tickets.
- Communicating with customers and developers or QA regarding some tech issues.
- Little QA tasks
- Other related tasks
Requirements and skills:
- Good English, with strong Upper Intermediate or Advanced level.
- At least 10 months of support position or similar experience.
- Knowledge of Jira
- Knowledge of Gdocs, Slack, understanding how CRM or CRM like system works.
- Some technical knowlrdge of API, HTTP requests, excel formulas, etc.
- Ability to learn and adopt
- Ability to deal with stresfull sityations
Benefits:
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- Flexible working environment
- Full-time employment
- Remote work
- Three shifts in future, morning, day, night, 27\7. For now only morning and day shifts. Rotating shifts.