Position: Customer Support Advocate
Company: Recruiting Republic
Category: Support
Experience required: 3y
English level: upper
Published: 2021-09-01T00:00:00+03:00

**About The Client**
YouTube audience development and management suite that helps brands and agencies grow their views and subscribers. It is an end-to-end solution that assists YouTube Marketers at every step of their workflow, including uploading their videos at the best time of day, connecting brands with their top influencers, YouTube SEO, monitoring viewer and engagement analytics across Twitter and Facebook, bulk description editing, comment moderation, and Facebook fan page syndication.
**About the Project**
The client develops online education website that offers video tutorials and analytics on YouTube channel growth. The website also has a Google Chrome extension, which allows users to analyze YouTube analytics data.
The mission is to advance the creator's journey with actionable data-driven insights. We pursue this through our values of being creator obsessed, lean and fast, and being scientific.
We have already helped millions of creators take their channels to the next level. Simply put, we change lives.
**Job responsibilities**
**What you will be doing:**
• Learn our product inside and out to help our users in all of their issues
• Answer user inquiries on a variety of topics via email and chat. Questions range from
billing inquiries and password resets to complicated bug reports and fixes
• Translate parts of the extension and app and help center from English into a second
(or third!) language
• Onboard new customers
• Empathetically work with users to help resolve any frustrations and help them stay engaged with both vidIQ and YouTube in general
• Assist with any additional projects, as needed
**Who you are**
• You have 2 years’ of customer support experience. Live chat experience is a plus
• You speak and write in English AND Russian proficiently
• Amazing soft skills: you are kind, courteous and always willing to go the extra mile
for our customers
• You are a customer advocate, passionate to resolve any issue they have, bring it to
your leadership team and collaborate to solution
• You are willing to work weekend shifts
**Selection Process:**
• management interview with 1648 Factory
• technical interview
• client management interview