Position: Technical support manager
Company: LimTC
Category: SQL
Experience required: 1y
English level: fluent
Published: 2021-05-01T00:00:00+03:00

**Project Description:**

It is a fast-paced project for a state-of-the-art website/mobile filtering solution. A team spread across Ukraine, Israel, the United Kingdom with 3 levels of support. The energy and the desire to be the best on the market make it a fun and motivating environment for development.

**Key Functions:**

Apply advanced troubleshooting approaches and provide support for L1 engineers for complex troubleshooting cases
Perform root-cause analysis and communicate with internal teams and clients to find potential workarounds and the required fix/improved solution
Document actions taken within the ticketed query system and ensure requests, issues and resolutions are kept up to date
Analyze issue resolution data, make recommendations for support process improvement, and assist in the implementation of changes
Develop and maintain positive customer relationships and satisfaction
Work cooperatively with development, release and quality assurance personnel in the design, testing, and delivery of custom developed solutions
Interact with clients in order to find the cause of the problem. Connect to PC using Teamviewer.

**Required Experience/Characteristics:
**

Eligible to work in Ukraine
Proficient in written and spoken English (upper-intermediate/advanced)
Troubleshooting experience
Salesforce/Teamviewer/Jira experience
Basic SQL knowledge (nice to have)
A strong critical thinker and a problem solver
Experience providing application support services to defined SLAs
Highly self-motivated, self-directed, professional and reliable
Ability to approach support issues analytically, as well as understand and solve problems efficiently
Proficient in written and spoken English.
Experience working in a team-oriented, collaborative environment
Understanding of ITIL (nice to have)

**Working hours**

Working Mon-Friday/Sunday (Saturday a day off)
Working hours 4PM – 4AM (8 hour shifts with rotation)

**Benefits:**

Working in an environment with native English speakers
Opportunity to develop based on clear career paths, to grow through experience and exposure
Special training tailored to your needs and career goals
Great office location: Walking distance from Metro
Ukrainian Holiday coverage
18 paid vacation days
Growing project and company with the ability to contribute to the core and apply creativity
Amazing and talented people and personal approach on all levels!

**Please send your CV in English.**