Position: Trainee Product Support Engineer
Company: GlobalLogic
Category: Support
Experience required: no_exp
English level: fluent
Published: 2021-11-01T00:00:00+02:00

**Requirements:**

- Excellent written and spoken English.

- Knowledge of Windows operating systems, Windows Server and Client technology.

- Good understanding of network technologies.

- Higher education qualifications in science or technology subjects. 

- Efficient, effective, and respectful communication skills both with customers and within internal departments.

- Multi-tasking and time-management to prioritize and switch between varied tasks.

 **Nice to have:**

- Technical writing skills.

**Job Responsibilities**
- Help Tier 3 team in providing technical support on a wide range of Public Safety solutions.

- Escalate complex issues to senior members of the team and R&D.

- Manage lab environment.

- Set up equipment to enable replication of customer issues.

 - Help in developing documentation and tools to improve the supportability of the solutions. Look for ways to innovate, share information and improve customer satisfaction.

**Project Description**
A state-of-the-art solution for voice, video and screen recording, playback and analysis for Public Safety customers worldwide.

It is the most powerful call logging software solution available today, specifically designed to meet the mission-critical needs of the Public Safety emergency communications environment.

It reliably logs and synchronizes 911 calls, including digital, analog, and VoIP calls, conventional and P25 radio transmissions, text–to-911 interactions, video, images, console screens, locations from geographic information systems (GIS), and integrated feeds from other sources such as CCTV video.

You will assist product teams to successfully introduce new products/versions, and champion supportability and preventative action on behalf of our customers.