Position: Tech Support Specialist
Company: Iceshop
Category: Support
Experience required: 2y
English level: fluent
Published: 2023-06-01T00:00:00+03:00

**Responsibilities**:
Handling customer technical support cases through email and phone submission
Investigate technical issues with our end users (debugging, creating reproduction cases)
Communicating with the development team to solve the issues
Provide technical support for installations

**Skills**:
Advanced written and communication English language skills is a must
Magento, Woocommerce, Shopify knowledge is a must
Basic knowledge of PHP and MySQL is a must
Experience using a ticketing tracking system, such as JIRA
Experience in troubleshooting and problem-solving software issues
Ability to check logs on server (basic linux knowledge)

**What we offer**:
Salary range 2250-2500 USD (payments to individual enterpreneur account)
The timezone is based on the Netherlands time
The working hours are business hours from Monday to Friday, 9 am to 6 pm.
24 vacation days on a full-time basis
Friendly and international working environment. Our team is mostly from Turkey, Netherlands and couple of people from other countries, including Ukraine
Remote position