Position: Atlassian Administrator
Primary keyword: Support
English level: upper
Experience years: 4

Education

Simon Kuznets Kharkiv National University of Economics 

2011 – 2015 Bachelor’s degree in Management of foreign economic activity 
2015 – 2017 Master’s degree in Management of foreign economic activity 

Business Analysis courses at Hillel IT School 
November 2018 – January 2019

Publications
Вибір нового ринку збуту та його вплив на зовнішньоекономічну діяльність підприємства 

Конкурентоспроможність та інновації: проблеми науки та практики. Матеріали Міжнародної науково-практичної конференції 17 – 18 листопада 2016 р. – Харків : ФОП Лібуркіна Л. М., 2016. Укр. мова, рос. мова, англ. мова
Working experience - 7 years in IT

Namecheap:
- Customer Support Representative (May 2015 – November 2016)
- Communications Manager (December 2016 – May 2019)

CHI Software:
- QA Auditor (from June 2019)
- Internal Process Manager & Atlassian Administrator (from January 2020)

G5 Games:
- Atlassian Administrator (from July 2020)
___________
Skills: 
- Three years’ experience administrating Atlassian products (Jira, Confluence)
- Experience in creation and management of custom, complex projects, workflows, security schemes, screen schemes, custom fields, dashboards, and reports configurations
- Strong knowledge and familiarity with JQL (Jira Query Language)
- Experience in integrating and managing Atlassian plugins: Tempo Time Tracking, Automation for Jira, Time to SLA, Customer Satisfaction for Jira, BigGantt, Issue Sync, UpRaise, JQL Extensions for Jira, etc.
- Experience in writing technical articles and documentation
- Ability to maintain knowledge base on the business needs
- Strong English skills (Upper-Intermediate)
- Business communication skills
- Basic knowledge of HTML and CSS
- Proactive attitude and product management mindset
- Solid organizational skills, including attention to detail and multi-tasking
- Excellent team player with the ability to work within a collaborative environment in multi-cultural and multi-functional teams
- Ability to build trust and form effective relationships with team members and business stakeholders
- Ability to prioritize across various tasks and manage changes in daily workload
- Experience working with US and EU customers (written)
- Experience in Google tables, GSuite, AnswerDash platform, Trello, Slack, HipChat, MS Teams
- Troubleshooting and problem-solving skills
- Business emails writing skills
- Computer literate and Internet savvy 
- Understanding of Agile (Scrum, Kanban) 
- Basic UML/BPMN knowledge 
- Business Analysis
Jira & Confluence enthusiast with over 3 years of experience, working with both cloud and on-premise environments. Equally successful in working independently and collaboratively, I always aim at completing projects and achieving personal and professional milestones.
I am outgoing, dedicated, and open-minded. I get across to people and adjust to changes with ease. I believe that a person should develop their professional skills and learn new things all the time. 
My ideal position is one where I can take on a variety of challenging projects, work closely with colleagues, utilize my skills and gain further experience while enhancing the company processes and productivity. I'm confident that I can be an asset and a distinguished member of any team.